Skip to main content

    Support

    Offers

U
user_b07a63
1st Topic
1st Reply
1st Like

Visitor

 • 

4 Messages

Monday, July 3rd, 2023 4:20 PM

Closed

Xfinity rewards Peacock activation

I am a Platinum Rewards member, and I have been trying to activate my free Peacock since last Monday June 26th. I was able to redeem it, but not activate it. The banner showed up momentarily for me, but would not link my Peacock account with Xfinity. I have spent easily over 5 hours on the telephone with Xfinity customer service, not to mention countless hours of chat and the time trying to log in and out of different devices. I have spoke to probably 8 different people and have gotten absolutely no help or assistance. Half the people don't even understand me. The last time I spoke to someone was on Friday and they submitted a ticket to the engineering department on my behalf. I was told I would be contacted within 24 hours, but still have heard nothing. I don't think I can deal with another frustrating phone call trying to get help, and that is why I decided to come to the Forum and try social media instead. By what I've seen in the Forum and on Facebook and other social media, it seems I'm not the only person having issues with the activation. What is the solution to help us get a proper and working activation link? 

Question

 • 

Updated 

2 years ago

53

1

0

This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations

XfinityChristy

Official Employee

 • 

2K Messages

2 years ago

We’re aware some Xfinity Rewards, NOW TV and Gig customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it.

 

If you don’t see the banner in Xfinity Assistant, it may be that your account isn’t current. You can check your account balance while in Xfinity Assistant and then try again. If your account is current, and you’re still not seeing the activation banner, please know we’re working to resolve this issue as quickly as possible. We apologize for any inconvenience, and thank you for being an Xfinity customer.

 

I would be happy to review your account with you and see where things are at. 

To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account to get started. To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

3

0

user_b07a63

Visitor

 • 

4 Messages

@XfinityChristy​ I sent a private message. And just for the record, and anybody else reading this. I already tried to go through the assistant and the banner didn't pop up again. And my account is current.

2 years ago

0

user_4c4120

Visitor

 • 

2 Messages

In addition to the problems activating Peacock described above, I also cannot find any "Direct Messaging" bubble on the signing site.  My account is current.  These problems are almost enough cause to cancel my Comcast/Xfinity subscription altogether.  

2 years ago

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

Hey @user_4c4120,

 

Thank you for visiting our Xfinity Community Forums support page. We do recommend visiting and reviewing our "Getting Started in the Xfinity Help & Support Forum" which will provide you with the rules and navigation of our forums page. Please refrain from sending unsolicited private messages to anyone in the forum. Unsolicited private messages is a forum guideline violation.

 

We’re aware of an issue affecting some Peacock account activations for Gig, NOW TV and Xfinity Rewards (Diamond and Platinum) customers. We do recommend visiting the Xfinity Assistant to see if the banner populates. If the banner does not populate, you will need to wait while our teams are working to resolve the issues on the backend for our customers. Our fix teams are working on resolving the issue as soon as possible. There is no estimated time of resolution at this time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here