Visitor
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4 Messages
Xfinity rewards Peacock activation
I am a Diamond Rewards member, and I have been trying to activate my free Peacock since last Monday June 26th. I was able to redeem it, but not activate it. The banner showed up but it would not let me sign up as I already had an account. I went in and cancelled the current account but now the banner is no longer there. I have not redeemed the offer and need the banner with the link to return to the Xfinity Assistant. Is there a way to get the banner back? Is there another solution to get a proper and working activation link?
XfinityRaf
Official Employee
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870 Messages
2 years ago
Good evening, and thank you for taking the time to reach out to us today. We are aware of the Peacock Premium activation issues some of our customers have been experiencing and are working on a resolution as quickly as possible. While a permanent fix is being worked on, we encourage our customers to the XFINITY Assistant and click the Sign In option. Once signed in, a banner should appear at the top of the chat. If the banner is not listed, please try again at a later time. We'll follow up with you once we have more details to share. We apologize for any inconvinience this may be causing you.
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