Peacock activation help

My peacock premium is still not working i had it for 2 years free, i meet the qualifications for it, but i can get it to work, theres no reactivation anywhere, everytime i try something im just running in a circle online with no resolution. 

I am sorry you having issues with your Rewards. There is a known issue that we are working on.

Just for community knowledge, depending on the speed tier of internet you are subscribed to, there are different options to obtain Peacock free. If you are a Gigabit customer, you would not follow the Xfinity Reward offer.

Diamond or Platinum Customers: Xfinity Rewards Diamond and Platinum members with Xfinity Internet can redeem a special offer for Peacock Premium at no additional cost from the Xfinity Rewards website. You must be enrolled in Xfinity Rewards to take advantage of the offer. Once the offer is redeemed, you’ll continue to have access to Peacock Premium as long as you remain enrolled in Xfinity Rewards as a Diamond or Platinum member with Xfinity Internet.

If you’re a new subscriber, you may need to activate your Peacock account. If you already have a paid Peacock subscription, you may need to cancel your existing subscription before activating Peacock. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.

Gigabit Customers: Gigabit speed internet customers with Xfinity, you’ll receive a special offer for two years of Peacock Premium at no additional cost as long as you remain subscribed to Gigabit speed internet or higher from Xfinity. If you’re a new subscriber, you’ll need to activate your Peacock account. If you already have a paid Peacock subscription, you may need to cancel your existing subscription before activating Peacock. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation. After two years, your access to Peacock Premium will terminate unless you elect to continue receiving the service. I have found with other Diamond tier customers when they log out and try to re-log back in they get the code onscreen to activate their new subscription. Have you tried doing this?

I’m having the same issue and no one seems to know what I’m talking about.  I received the email telling me how to redeem but the banner does not exist.  I have also received an email showing the billing has changed and I now get peacock free but I don’t.  My mother had same issue and eas told she needed to have flex and they are sending her a box.  I do not want the flex box. I have the peacock app.  Just need a code.