Peacock

Hello I am one of the many who lost Peacock Premium Content on June 26th 2023. I am also one of the select few who recieved no notification of any said change. But thats not my reason for my post. On Tues June 27th I discovered we were no longer Peacock Premium subscribers. I learned on Wedensday June 28th we were also Diamond level Rewards members which made us eleigible for Peacock Premium at no charge still. I claimed the reward on xfinity.com/rewards recieved an email thanking me for my order instantly. Almost exactly 2 hours later I recieved an email with instructions on how to link my Xfinity account to my Peacock Premium account once again. I found the "Activate Link" in the Xfinity Assistant app. When I used the app provided link it responded with an "Invalid Request" page. So therefore we did not get our accounts linked. Wedensday evening I called customer support and talked to a rep who was able to get another thank you for your order email sent to me. However I never recieved another "Activate now" link email. If you look at my Xfinity rewards page status it reports that I claimed my Peacock reward and there are no options under that reward at this point. On Thursday June 29th I called in and reported my update to the rep I was talking to and a ticket was opened.  Ticket Number E[Edited: "Personal Information"]. I never heard anything back in reference to that ticket. I called back in on Saturday July 1st Another rep opened up another ticket [Edited: "Personal Information"] for me due to the fact that ticket number [Edited: "Personal Information"] was closed for an unknown reason?? She also told me she would be watching my ticket and call me in the 3 oclock hour on July 2nd. At 4pm July 4th I started calling in again to get assistance with this issue again. I was hold three seperate times for a total of over 2hrs and never spoke with one rep. On July 3rd first thing in the AM I stopped in my local Comcast store. They could not help me there at all..... This afternoon I called back in for more customer support and was on hold for 3.5 hrs before I spoke with a person. And after a 4.5 hr phone call my issuse still is not resloved. Why is this so hard to relink or just resend us Activation links. All the reps have been friendly however Xfinity's process and overall handling of this are FAR BELOW acceptable. Please help close this out.  My current ticket number is [Edited: "Personal Information"]