NFL Network Programming No Longer Available.

Hey there, @user_wivtz0, thanks for reaching out through Xfinity Forums. We truly appreciate your feedback, and we definitely do not want to lose you as a customer. 

Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.

Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers.

I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit xfinity.com/programmingchanges.

Good evening @user_4cc67v! I completely understand wanting to know a yes or no. 

Comcast pays programmers to bring customers the entertainment, information, and sports they want. Comcast works to negotiate fair terms to ensure the greatest value for customers given all the ways content can be accessed today. So far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work towards making this programming available again with fair pricing, terms, and conditions for customers.

Head to xfinity.com/howitworks for more information on how great content is delivered to Comcast’s customers.

For more information on the NFL network programming no longer being available, we have this article here:
https://www.xfinity.com/support/articles/nfl-agreement-expired

Good evening @user_0rhet2! Comcast pays programmers to bring customers the entertainment, information, and sports they want. Comcast works to negotiate fair terms to ensure the greatest value for customers given all the ways content can be accessed today. So far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work towards making this programming available again with fair pricing, terms, and conditions for customers. We have more information on the NFL Network here.

For more information on how our agreements work, we have an article here

You mentioned have constant disruptions this past year, are you seeing these issues on all channels or on certain channels? Is this happening on all cable boxes in the home or on certain cable boxes? Have you noticed if the same issue occurring in the Xfinity Stream app too?

Thank you for your inquiry @user_7fe08u Not at this time. If a new agreement with Disney/ESPN, the owners of NFL Network and NFL RedZone, isn’t reached, the impact on current or future charges will be evaluated.

@user_nntd1f Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.
 
Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers.
 
I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit xfinity.com/programmingchanges.

When can we expect the NFL Channel to resume on Xfinity?  This is absolutely necessary.  

Its ridiculous, both xfinity and Disney are over priced as it is now an on going dispute over pricing is going on for months and months. Greedy and thoughtless. Get it done.

This is some [Edit: Language] with Xfinity not having NFL Network/Redzone.  I have been with Xfinity for over 15 years and this is unacceptable Xfinity.  Y'all have 2 weeks to get it back on or you guys will lose a valuable customer. And I'm not the only one.

@user_tkf98t No updates that we have been made aware of and if there is a change there is typically a big press release about it on the news before the potential switch up happens. I wish I had better news for you regarding getting the service restored. When we lose programing and it effects the plan costs there are credits and adjustments added to accounts when there is a clear plan in place. 

Hello @user_f0r0bt, and thank you for taking the time to share your thoughts and concerns here on our Xfinity Community forums.

It's clear how much the NFL Network and RedZone mean to you and your wife, especially as part of a long-standing Sunday tradition. 😀

After relocating and getting your services set up, it's understandable that changes involving programming you value would be frustrating and disappointing.

You also raise broader concerns that many sports fans can relate to, including the increasing complexity of where games are available to watch, the number of services required to follow a favorite sport, and the impact that business negotiations can have on customers. Feedback like yours is important because it reflects the real-world effect these decisions have on viewers who simply want reliable access to the programming they enjoy.

We appreciate you sharing your perspective and taking the time to explain how this situation affects your household. Customer feedback helps ensure these concerns are heard and considered as programming and service discussions continue.

I had to pay extra in order to get the NFL Channel when I signed up.  When I called to complain that it is not available, I was told that I wasn't paying extra for it, that it was just part of a larger package.  I call [Edited: "Inappropriate Language"].  You stopped providing a channel that I was paying extra for as part of a package that I specifically agreed to because it had the NFL Channel and the Red Zone.  At a MINIMUM, I expect a refund for the missing months and a drop in the price going forward.  While the Red Zone may be the major attraction for some viewers, I also like to see ALL the pre-season games which start in a couple weeks.   Between that and the Voice inclusion for a landline that I can do without, you are forcing me to consider cutting the cable.

Hey @user_o8bgom , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the NFL Network. Comcast pays networks and station owners for the ability to deliver their programming to Comcast customers. Agreements are negotiated to bring customers the best value for the content they want. For more information, see xfinity.com/howitworks. 

I miss NFL Network but on the other hand they have steadily been dropping original programming & on air people for endless reruns of the same handful of games.  So maybe NFL Network needs to get back to being a channel that is worth a price increase.

I expect to get a refund for the missing NFL network and red zone. Please confirm.

@user_v5hrza​ I agree. Where are the refunds. I pay extra for this package. The only reason most by the package is the NFL REDZONE.

Hi @skintime. Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it's no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.

Please know Comcast pays programmers to bring you the entertainment you love, and so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers. 

What is going on is Xfinity has gotten greedy again. We all continue to pay for the service in our sports package, but we don't receive the channels. No refunds, just the same company line that they do these things to save the customer money. But, then they just keep raising the prices and exporting all of their employment oversees, all while their profit margins rise. This is the last draw for me. If we don't get the NFL network and the Redzone back or if we do get it back and the price goes up, I'm officially DONE with Xfinity.

Hi there, @user_hhf7tl. Thanks for reaching out to us here on the Community Forum. We would hate to lose you as a customer, and we understand the desire for NFL content. While we have no news on this particular subject to share, you can find more information here : https://www.xfinity.com/support/articles/nfl-agreement-expired.

I agree. Verizon has them both and for less money!

Dazedpain Disney/ESPN, the owners of NFL Network, have not proposed a deal that Comcast believes is fair for its customers. Comcast pays networks and station owners for the ability to deliver their programming to Comcast customers. Agreements are negotiated to bring customers the best value for the content. 

NFL coverage is available on FS1 (Fox Sports 1) with The Herd with Colin Cowherd, and with shows like Sports Center on ESPN or ESPN2. Xfinity TV customers who have ESPN as part of your TV package have access to the ESPN Unlimited tier of the ESPN app as part of the service as the service. 

Hi there @user_67451b Thank you so much for reaching out on our Xfinity Community Forum about the loss of your NFL Network and Red Zone.  I understand your concern and, I can assure you that we are working to negotiate a fair deal so that we can restore this programming as soon as possible. 

Good evening, @user_Kevin.B! Thanks for reaching out to let us know you would like the NFL channel added back. Comcast pays programmers to bring customers the entertainment, information, and sports they want. Comcast works to negotiate fair terms to ensure the greatest value for customers given all the ways content can be accessed today.

So far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work towards making this programming available again with fair pricing, terms, and conditions for customers. Head to xfinity.com/howitworks for more information on how great content is delivered to Comcast’s customers.