E. W. Scripps Programming Agreement Expired

Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged.

This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my subscription were a key factor in my decision to maintain this package, and their removal significantly reduces the value of what I am paying for.

What is especially frustrating is the lack of accountability shown to customers. There has been no automatic credit issued, no meaningful effort to adjust billing, and no clear communication outlining how long this disruption will last or what resolution is being pursued.

To be clear, I expect the following:

An immediate prorated credit for the loss of Scripps channels
A reduction in my monthly bill for as long as these channels are unavailable
The option to change or cancel my service without any penalty due to this reduction in service
Transparent communication regarding the status of this dispute and expected timeline for resolution
If this matter is not addressed promptly, I am prepared to escalate further by filing complaints with the Federal Communications Commission and my state’s consumer protection office.

I have been a paying customer and expect to receive the service I am billed for. I look forward to your prompt response and a fair resolution.

I wholeheartedly agree with all of that. I called Xfinity and they are no help. The transparency should be notifying customers well before this shutdown deadline. I didn’t know until the day before 

I am really thinking about getting rid of xfinity over this. I really like my ABC shows.

I am disappointed that NBC is not available. It has the only reliable news worth watching. It also has several programs that I like to watch. PLEASE FIX THIS NOW.  Bruce [Edited: Personal Information]

agreed! needs to be fixed asap or I will be going elsewhere....still may as xfinity is $$$$ I was so annoyed last night, we pay all of this money for nothing!

We lost nbc here in Kansas City also. I'm looking at other options because I pay so much for xfinity as it is already

We pay over $200 a month that’s garbage xfinity better be ready to give us a $200 refund period no excuse’s we trusted them and we just got [Edited: "Language"]!!!!!

You better be ready to issue us a months refund, this is your problem we pay over $200 a month and don’t want to hear about your problems Xfinity is making so much money $$$$$

Thanks for reaching out about the loss of channels owned by E. W. Scripps @user_ydjmlz. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.

It's not Comcast's profit; they don't want to pay any more like you don't want to pay any more.  It's Scripps that is demanding more in carriage fees.

How much will we receive as a refund for this debacle?

i am paying over 200 dollars and you are taking my channels away. really?  you all are not serving the customers that you are paying you

i pay over 200 dollars per month and you are not honoring your part.  this is ridiculous.  This better be rectified soon or i will cancel and do everything in my power to let others know that you are a business that takes advantage of their customers. 

Tomorrow is my deadline for comcast to get abc back. If it's not it's bye bye comcast. I've had enough of their [Edited: "Language"]

It's not Comcast's profit; they don't want to pay any more like you don't want to pay any more.  It's Scripps that is demanding more in carriage fees.

How much will we receive as a refund for this debacle?

i am paying over 200 dollars and you are taking my channels away. really?  you all are not serving the customers that you are paying you

i pay over 200 dollars per month and you are not honoring your part.  this is ridiculous.  This better be rectified soon or i will cancel and do everything in my power to let others know that you are a business that takes advantage of their customers. 

Tomorrow is my deadline for comcast to get abc back. If it's not it's bye bye comcast. I've had enough of their [Edited: "Language"]

@Beverly11090 Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.

Hi @user_on404a I understand your frustration. You can stream live coverage of the Masters Tournament at masters.com.

The on screen message says they don’t accept Scripps Ofer because they would have to raise our fees. Since you are currently paying nothing to Scripps I assume there will be a refund coming. I had to subscribe to the premium Paramount+ to watch the usual broadcast unacceptable. 

Scripps is CBS in my area.  My family can't watch the Price is Right, Y&R, along with other popular shows in our area.  I WILL be looking at alternative entertainment providers other than Xfinity; especially considering how much we pay each month.  Your dispute is ridiculous and you are using your customers as leverage.  Totally unacceptable! My sister suggested years ago that I switch carriers but I wanted to remain faithful after 23 years. No more.  It's obvious Xfinity doesn't care about me so I'm taking my business elsewhere.

I am totally disgusted by this Scripps dispute. In our area, it is NBC but there are so many other channels that are also Scripps that we can't get anymore. I can stream on Peacock but what am I paying Xfinity for? There are at least 6 and probably more channels that we are missing from our lineup. I am exploring other avenues to get live tv. Like Dish or Direct TV. Are we all going to get refunds for the channels we don't have access to anymore?

I, too, would like information on the refunds.  If you are not paying Scripps then refund the customers.  I am tired of this dispute. I know from contract negotiations,  you know what you will accept, they know what they will accept.  Act like adults as you are not suffering - we are.  I know that in reading various posts, people are looking at other options and who will be the loser in the long run when we figure out we can use other options. 

Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made, but they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges. 

Xfinity/Comcast is not currently paying Scripps for programming.  Why do the customers of Xfinity/Comcast have to pay Xfinity/Comcast for programming they are not currently receiving?

Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.

So do we get some kind of credit for not receiving those channels?