Scripps channels

I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged.

This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my subscription were a key factor in my decision to maintain this package, and their removal significantly reduces the value of what I am paying for.

What is especially frustrating is the lack of accountability shown to customers. There has been no automatic credit issued, no meaningful effort to adjust billing, and no clear communication outlining how long this disruption will last or what resolution is being pursued.

To be clear, I expect the following:

An immediate prorated credit for the loss of Scripps channels
A reduction in my monthly bill for as long as these channels are unavailable
The option to change or cancel my service without any penalty due to this reduction in service
Transparent communication regarding the status of this dispute and expected timeline for resolution

If this matter is not addressed promptly, I am prepared to escalate further by filing complaints with the Federal Communications Commission and my state’s consumer protection office.

I have been a paying customer and expect to receive the service I am billed for. I look forward to your prompt response and a fair resolution.

Responses

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XfinityThomasA

Official Employee

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3.3K Messages

3 hours ago

user_lxtel9 - Thank you for choosing Xfinity and for taking the time to share your concerns. We understand how disappointing it can be to lose access to programming you enjoy, and we truly appreciate your patience. On March 31, 2026, at 5:59 p.m. Eastern Time (ET), Comcast’s agreement with E. W. Scripps to carry its programming expired. As a result, E. W. Scripps programming is no longer available on Xfinity or Comcast Business, including on Xfinity Stream and On Demand. Comcast works hard to bring customers the entertainment, news, and sports they value by fairly compensating programmers for their content. At the same time, we are committed to negotiating reasonable agreements that reflect today’s evolving viewing options and help ensure the best possible value for our customers. While Comcast has made several reasonable offers, E. W. Scripps has not yet accepted them. Customers were notified of contract expiration by email. Please know that we remain actively engaged in discussions and are committed to reaching an agreement that allows this programming to return under fair pricing and terms for our customers. Comcast pays networks and station owners for the ability to deliver their programming to Comcast customers. Agreements are negotiated to bring customers the best value for the content they want. For more information, see xfinity.com/howitworks. We appreciate your understanding and continued trust in Xfinity.

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Billing

user_lxtel9

Scripps channels

XfinityThomasA

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