Charged While On Seasonal Hold

Back on December 28 2025 I called Comcast and explained that I would be moving out of my current address but would not be moving into my new place until June of 2026 and asked what I should do about my cable. The lady said I should go to this link and request a seasonal on hold till that time. So that's what I did. Easy. Great!

Flash forward to a few days ago and I see that Comcast is getting ready to charge me for March at the normal price. I go look online at my payment history and see the following:

no transaction amount for January

paid 32.11 in February

paid 494.13 in March (which is wildly over the amount that I would normally pay)

scheduled to pay 364.15 in April.

Called Comcast. Spent an hour on the phone (see call 1) and the man who said his name was Lee said that he "got approval" to go ahead and refund me the amount paid between Jan & now. Well Lee was a liar because the next day all I got was an email from Xfinity welcoming to the Seasonal Hold program for two months, May & June!

Called Comcast again (call 2) and explained my problem and she said that a supervisor would call me back within the hour. This never happened. I have these calls recorded.

I'm not the only one who has had this issue. It happens a LOT:

https://forums.xfinity.com/conversations/billing/unresolved-billing-issueseasonal-suspension/680ff30f369d1b01ad8a43f0 https://forums.xfinity.com/conversations/billing/wrongfully-charge/69c7956901640d42cc155502 https://forums.xfinity.com/conversations/billing/seasonal-hold-and-unresolved-billing-issue/682deb863099de00632fa262 https://forums.xfinity.com/conversations/billing/i-have-been-charged-for-full-service-while-on-seasonal-hold/664d1decbce5316321a95ec6 https://forums.xfinity.com/conversations/billing/seasonal-plan-billing-problems/659807cce4ada53451967313 https://forums.xfinity.com/conversations/billing/seasonal-hold-but-charged-full-price-and-auto-paid/6504c118baecdd4ece059c74 https://forums.xfinity.com/conversations/billing/sesonal-hold/64a8c8a06059bc2b7f1ca292 https://forums.xfinity.com/conversations/billing/unresolved-issues-with-seasonal-convenience-plan/694fda0599d8a96371805561 https://forums.xfinity.com/conversations/billing/dispute-charge-for-seasonal-plan/64622e885f43f561c4d1e9cc https://forums.xfinity.com/conversations/billing/set-up-seasonal-convenience-plan-but-bill-amount-did-not-change/68d633701c1ab67c0059b70b https://forums.xfinity.com/conversations/customer-service/seasonal-convenience-plan-not-initiated/683f270beaeeb163418acd63 https://forums.xfinity.com/conversations/billing/seasonal-convenience-plan-not-reflected-in-bill/685299a46ef4f47ae36e4312

https://www.reddit.com/r/Comcast_Xfinity/comments/10j7y4f/xfinity_not_billing_at_seasonal_rate/ https://www.reddit.com/r/Comcast_Xfinity/comments/1b228u2/still_charged_on_seasonal_hold/

I have been a comcast customer since June of 1995 and have never had a company outright lie so blatantly and be so unwilling to fix THEIR mistake. I should have just cancelled the service if I had known all this would happen. It is absolutely horrible.