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user_5ee638
1st Topic

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2 Messages

Monday, May 15th, 2023 1:07 PM

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Dispute Charge for Seasonal Plan

I set up a seasonal convenience plan, but was subsequently charged the full monthly rate. How do I get a proper bill reflecting the new lower rate? 

Question

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Updated 

2 years ago

58

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CCHeather

Problem Solver

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1.1K Messages

2 years ago

@user_5ee638 Thank you for reaching out to the Digital Care Team. If the bill printed, prior to the change being effective you will not see the changes until the next bill. However, you can see the updated changes online. To avoid any billing confusion, please view your online billing by signing into xfinity.com from any secure, Internet-connected computer or mobile device. Once you’ve logged in, click on the Billing and Payments tab. 

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user_5ee638

Visitor

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2 Messages

@XfinityHeather​ I set up the seasonal convenience plan in April to start May 1. My current online bill dated May 12 does not reflect the change in service. How can I update the bill to reflect the change and how do I get reimbursed for overpayment? 

2 years ago

0

CCHeather

Problem Solver

 • 

1.1K Messages

@user_5ee638 

Please send us a message with your first and last name, as well as house numbers to your service address. To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it”

I no longer work for Comcast.

2 years ago

0

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