Visitor
•
1 Message
sesonal hold
Hello,
I requested seasonal hold last month, and I'm still paying the full price.
I tried to talk to chat agent twice, and I wasn't able to get help.
I was told that the dedicated department will talk to me through email since I am abroad, but I haven't received any email from them.
Is there any other way I can get help?
Thank you.
EG
Expert
•
110.6K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityDena
Official Employee
•
3.3K Messages
2 years ago
Thank you for reaching out .@jamiej0610 I am sorry to hear you are being charged full price. Depending on when your billing statement printed and your seasonal plan went into affect, you may see a higher monthly rate. I suggest checking your PDF of your bill for details.
Have you also visited https://comcastseasonal.com/ to make sure you are on seasonal hold? Restrictions do apply and depending on your account there may have been a limitation that occurred and you should get a pop up if not eligible.
I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
0
0