Visitor
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2 Messages
Seasonal Convenience Plan not initiated.
My Seasonal Convenience Plan was to start on April 29, but I am still being billed the full monthly charge for internet service. My next bill is due June 6 which I haven't paid yet. I am overseas and will not be back in the US for several months. The Xfinity Assistant is useless.
XfinityEmilyB
Official Employee
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2.1K Messages
25 days ago
@user_qsn2rr Welcome to our community forum! Thank you for reaching out so we can make sure your seasonal convenience plan is set up properly. We made the process simple and easy to set up online here.
I'd also like to check your account to ensure you're being billed accurately. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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user_qsn2rr
Visitor
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2 Messages
25 days ago
Message sent has been sent.
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