Seasonal Hold and Unresolved Billing Issue

Over the past 2 1/2 months I have spent countless hours on the phone with your customer service, billing and seasonal hold departments.  Contact was made on March 9, April 12, April 23, April 25, April 28 and May 19, 2025 and I spent over an hour on each call with each agent confirming that I was on a seasonal hold and that a ticket was being submitted to Finance to adjust the bill to reflect the seasonal hold rate as I was continuing to be billed as if a seasonal hold was not in place.  On May 19th after over an hour and a half call, the agent advised that the matter was being escalated to the Finance Department and the billing would be corrected within 24 hours.  At which point, I could pay the corrected invoice and have my service restored.  It has been well in excess of 24 hours, the billing has not been corrected and despite the agent's assurances no one has contacted me.  I am at my wits end and completely frustrated with your customer service (currently on hold trying to connect with an agent for over a half an hour!).  My service was cut off on April 25th despite agents telling me not to pay until the billing was resolved.  At this point, unless this issue is resolved within the next 24 hours I will file a complaints with both the Federal Communications Commission and the Consumer Protection Agency.  PLEASE, PLEASE, PLEASE help me get this resolved ASAP AND GET MY SERVICE RESTORED!!!