Visitor
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1 Message
Seasonal convenience Plan not reflected in bill
I set up for the seasonal convenience plan ($8 a month) to take effect on May 14th until Sept 22. My bill is still the full / usual price. What can be done to fix this? Im out of country and cannot make phone calls from here.
XfinityChristy
Official Employee
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2.1K Messages
2 days ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityChristy
Official Employee
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2.1K Messages
2 days ago
It was a pleasure helping you today, @NamdaW !
Now that your Seasonal Convenience Plan is set up, you can easily manage your account online at comcastseasonal.com. If you have any other questions or concerns while you're away, our team is here 7 days a week to assist you. Don't forget about the Xfinity app too! It's a fantastic tool for troubleshooting and checking your bill, all in one convenient place.
I hope you have a fantastic trip and safe travels while you're out of the country!
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