I have been charged for full service while on seasonal hold

I put my service on seasonal hold from January 3 to April 25. While on hold, I was continually charged full service instead of the $38 or so a month, but yet paid the full invoice to stay in good standing. This amounted to nearly $800. I tried multiple times through chats and actual discussions to get the matter resolved and was told it would be rectified with the next billing. It never was. I would like this be be resolved and a credit applied to my account for those four months. This amount should be in the neighborhood of $650. I have a copy of the e-mail from Comcast showing the dates for the seasonal hold. Please check your records. How and where do I send a digital copy of this information. Should I go to the FCC?

Responses

XfinitySheila

Official Employee

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1.1K Messages

11 months ago

user_koiwx7 Hey there! I know the importance of having your service accurately billed and corrected. I would love to help take a closer look at your billing concerns.

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

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user_koiwx7

5 Messages

Same message was sent per directions. I tried to upload a .pdf document that summarized the charges and payments, and showed the seasonal dates, but it didn't go

11 months ago

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XfinitySheila

Official Employee

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1.1K Messages

Nice toe meet you, Dan! I appreciate you taking the time to send in your account details. I have your account here now and as an added security measure , I will need to send a verification code to the phone or email on record. Which option do you prefer? This will need to be relayed back to me as soon as possible, as the code does expire shortly after being sent.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

11 months ago

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user_koiwx7

5 Messages

phone . the 6336 number

11 months ago

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XfinitySheila

Official Employee

•

1.1K Messages

Great I sent the code your way. Once we get your account verified we can go over details. T

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

11 months ago

0

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user_koiwx7

5 Messages

Just go it . It is

143065

11 months ago

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Billing

user_koiwx7

I have been charged for full service while on seasonal hold

XfinitySheila

user_koiwx7

XfinitySheila

user_koiwx7

XfinitySheila

user_koiwx7

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