Official Employee
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65 Messages
Xfinity was impacted by a data security incident
To learn about what we’re doing to mitigate the issue and protect our customers, click here.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.
![tick](https://sprcdn-assets.sprinklr.com/1110/a560b053-1d40-4ed1-b0c8-fb3014383321-2793655378.png)
cpupro
Contributor
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43 Messages
9 months ago
Just read this information and haven't been notified. Are we, the customers going to be safeguarded against anything. What are we paying for?
We need notification and we should get 2 years of coverage to watch our accounts at the least, again, what are we paying for?
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kimochi1777
Contributor
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85 Messages
9 months ago
How did this happen? Online security is always a top priority for me. I have already activated 2 step verify and changed my password. Very concerned.
2
TC851
1 Message
9 months ago
If Xfinity was notified by Citrix of the exposure on the 10th, why did it take until the 16th before all of the affected servers to be patched? This is a serious breach of security and those who were responsible for authorizing the immediate patching of the systems should be held accountable. If the affected servers were immediately patched on the 10th or as soon as Xfinity was notified by Citrix I can understand the situation. But waiting 6 or more days before taking action is irresponsible. Customers want to know why there was such a long delay.
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plummerld
Contributor
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208 Messages
9 months ago
Well, this explains the mysterious requirement for my wife and I to perform a password reset, I think around the first week of December, in fact looking it up, it was December 5. Not a single mention of what was driving the reset requirement nor anything else. Just "oh, we periodically require password resets on ones that have not been changed for some time". Give me a break.
From the Data Breach PDF: "What Information Was Involved? On December 6, 2023, we concluded that the information included
usernames and hashed passwords. For some customers, other information was also included, such as
names, contact information, last four digits of social security numbers, dates of birth and/or secret
questions and answers. However, our data analysis is continuing, and we will provide additional notices
as appropriate."
Hopefully, we are not among the "some customers"! We'll probably just see our rates go up, to help finance better security!
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golfergirl77
Regular Visitor
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5 Messages
9 months ago
So is this the reason people had to reset passwords a month ago or so? Strange how Comcast never mentioned that it was because of a HUGE security breach. Also Comcast stated this week that notices had been sent out to customers about the breach. I'm a customer and so is my sister. Neither one of us received anything from Comcast about the breach. We read about it on various news sites. Your customer service has all but disappeared.
1
Terry0327
Contributor
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209 Messages
9 months ago
I also knew when I had to change my password something had happened. Why did I have to learn about it on the news instead of an explanation from the company that has much of my financial information. What are you doing for the millions that this breach affected?? Have you notified the customers that had information stolen or do we just hope it wasn't one of us.
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user_1eb9ag7
Contributor
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23 Messages
9 months ago
Someone that works for Xfinity has hacked my phone and is using it to cause problems with my service and sending me [Edited: "Language"] emails while doing so. In case you didn't know, they have absolutely no security team to help with this and they are most certainly not protecting your private information. [Edited: "Soliciation"/"Inflammatory"]. And if you are tempted to use their mobile service because the price is so good, there's a reason for that. Nobody with Xfinity Mobile knows what the [Edited: "Language"] they are doing and if you can even get someone on the phone they can barely speak English. [Edited: "Inflammatory"]
EDIT: Please keep it clean. We ask that users avoid inflammatory remarks and/or language. For more details on the types of posts that are prohibited, see here.
(edited)
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Terry0327
Contributor
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209 Messages
9 months ago
Was our credit card information that Xfinity insist we use for direct billing compromised. And you actually wanted to have my Bank account on file. Please advise and the link posted for information on this breach does not work for me.
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user_5njl7e
4 Messages
8 months ago
Dear Xfinity,
Dear Xfinity,
WHO IS HAVING PROBLEMS WITH THE RECENT HACK OF XFINITY WITH NO RESOLUTION ? I have spent hours on the phone due to hacking of my passwords for email, WiFi, login etc… I have spoken to the 1st level of IT support at Xfinity and have received no solution to the issues I have been having with my apple devices not syncing with their email platform. My devices are IMAP devices and the web site is OWA. The Citrix / Xfinity hacking has corrupted my devices and I have been through all protocols with apple support. If you do not provide information as to the status of this event from top level IT support as to when the residual damage to customers devices will be resolved I will be looking for another internet provider.
7
user_bzuoeb
1 Message
8 months ago
This is the 3rd data breech that I have been informed of by a financial or service provider this year. The other companies provided free credit monitoring services for 2 years to guard against my information being used fraudulently. The cost of my service keeps going up every year and the quality seems to be going in the opposite direction. I am willing to pay for additional services if I need them, but Xfinity does not allow you to build a bare bone package and add features that you want. If I want Internet and phone only, I should be able to get it at a lower rate than TV, internet, and phone. Most company's make more money by providing additional services which people will pay for. Comcast just charges more for the same services and the quality of those services is reduced. Old Bell Telephone was split up for the same kind of practices.
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user_e43v80
1 Message
8 months ago
Is Xfinity offering free identy fraud protect because of the breach or do we have to get it on our own and bill Xfinity for it?
Concerned customer
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golfergirl77
Regular Visitor
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5 Messages
8 months ago
Comcast isn't doing anything other then telling people to change their passwords. They are however raising their prices this month!
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alexaisfrustrated
4 Messages
8 months ago
So, my phone and internet (as well as entire family's) has been compromised. This didn't occur in October or November. This has been ongoing since August. I suspect there have probably been vulnerabilities since before the dates we have been "informed" of. What is Xfinity doing to help those whose data has been clearly stolen? My phone and computer literally show up as an Apple Webkit on IP chicken. LOL. And I have a weird certificate on my phone...yeah...it's rooted. And so is my entire family's. Xfinity, has this happened to any of your customers, too? Or what?
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user_zkfotq
1 Message
8 months ago
TAD
Have been trying to change passwords on my 3 accounts since I was notified to do so after the data breach. However, I can change only the primary account password and when I try to change passwords on either of the other email accounts, it flips me back to the primary account page and I cannot progress further. I have tried to call xfinity numerous times...because I only now have email with Comcast (I live in an area now where Comcast/xFinity is not available), I cannot access the phone tree when calling the 800 number and it just hangs up on me, no matter what I try (including saying representative, live body, ****, 0000...nothing works). Any suggestions. I have two email accounts for which I have no access since first of December. Would love to talk to a live body at xfinity.1
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user_6n5cd2
1 Message
8 months ago
A few comments:
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