Visitor
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2 Messages
apple Mail cannot connect to my Comcast mailbox
Because of the recent data breach, I changed my password to my email account. I can see my email on the Comcast web site. My Apple Mail account cannot fetch my emails from the Comcast mail site.
flatlander3
Problem Solver
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1.5K Messages
9 months ago
This user reported using an "alias" for the mac email account was problematic on a phone. I don't know if that holds true for macOS or not, I don't rename mail accounts. https://forums.xfinity.com/conversations/email/unable-to-connect-to-imap-server-from-iphone-after-resetting-xfinity-password/65809cff2e4f0f28452d1624
Farther down, there's a link that involves disabling the mail account (and everything else checking mail temporarily) to fix an account authorization lockout issue that may work. I hit that one myself after the password change.
There is another issue with Mac/IOS too. It likes to capitalize the 1st character in a dialogue box when entering data. Pay close attention to that when you are entering passwords.
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user_8d3632
Visitor
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2 Messages
9 months ago
I read and followed every link here and on Apple Support. Eventually managed to isolate email accounts on every device. Trial and error made the offline symbols disappear, one at a time. Not sure how I got there. This community did lead me in the right direction . Thank you for that.
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