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Comcast offers a large-button remote to Accessibility customers upon request and this article provides you information about that remote
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This article explains how to access the Netflix app on your Xfinity X1 TV box and how to verify TV box compatibility
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This article explains iHeartRadio on Xfinity X1
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If you have SEC Network as a part of your current level of service (meaning you can see the SEC Network on your channel lineup), then you also have access to SEC Alternate channels online and on your mobile device. This article explains how to find those channels.
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Sometimes sports can be subject to  blackout  restrictions, this article explains what blackout restrictions are and when to expect them. 
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This list is a compilation of XFINITY's most common TiVo Error Codes along with an Explanation and Resolution
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For more information and frequently asked questions about CableCARDs, learn   about CableCARDs. For details on how you can get a CableCARD to activate your Xfinity TV service on CableCARD-compatible retail devices, read about   obtaining a CableCARD. CableCARD Self-Install Setup Instructions To complete activation, the CableCARD will need to be paired to your new device. In order to pair the CableCARD to your device and activate Xfinity TV services, you will need the following information: Device Host ID (for both Cisco and Motorola cards) Device Data ID (for Motorola cards only) You may also need to verify: CableCARD Serial Number CableCARD Unit Address (for Motorola cards only) CableCARD MAC Address (for Cisco cards only)   If you are pairing your CableCARD to a TiVo, see the   CableCARDs Self Install Setup Instructions - TiVo   for specific pairing instructions. For Ceton InfiniTV, please refer to the device's manual or instructional guide. For all other devices, follow these steps to pair the CableCARD to your device and activate Xfinity TV services: Confirm that the coaxial cable from your cable wall outlet is plugged directly into the   Cable   input on your device, which is usually located on the back of the device. Write down the CableCARD serial number that is printed on the CableCARD label. Motorola serial numbers begin with   MA   or   MT, and Cisco serial numbers begin with   PK. Note:   You must use the proper CableCARD type for your cable TV market. (i.e., You live in a Motorola market or a Cisco market. Call Comcast’s CableCARD department at 1-877-405-2298 to confirm.) Insert the CableCARD into the CableCARD slot located on your device. Each retail CableCARD device has its own setup process. Please consult your device's User Manual/Guide or the manufacturer's website to find the steps to access your device's   CableCARD Pairing   or   Host ID   screen. Write down the following numbers from the   CableCARD Pairing or Host ID   screen: Host ID (13 digits) Data (11 digits - Motorola cards only) Unit Address (13 digits - if displayed)   To activate your Xfinity TV services, go to   www.xfinity.com/activatecablecard. You will need your account number, the phone number on your account and the numbers from Step 5. If you need assistance, call 1-877-405-2298 and request CableCARD Activation. Once   www.xfinity.com/activatecablecard   or a Comcast agent has confirmed the CableCARD is activated, proceed with the completion of your device's pairing process, as described in the User Manual/Guide or manufacturer's website. After exiting the   CableCARD Pairing/Host ID   screen, confirm that you are receiving all channels to which you currently subscribe. Channel activation may take up to 45 minutes. If you do not see all of the channels to which you currently subscribe to after 45 minutes, contact 1-877-405-2298 and request CableCARD Repair.     CableCARD Self-Install Setup Instructions - TiVo Set up your TiVo by following the instructions on your TiVo's   Start Here   poster. Confirm that the coaxial cable from your cable wall outlet is plugged directly into the   CABLE IN   connection on the back of your TiVo. Write down the CableCARD serial number that is printed on the CableCARD label. Note:   You must use the proper CableCARD type for your cable TV market. (i.e., You live in a Motorola market or a Cisco market. Call Comcast’s CableCARD department at 1-877-405-2298 to confirm.) Insert the card, then plug in the TiVo to the power source. Once the TiVo powers up, you will see a   Welcome Screen. The TiVo Guided setup will then begin. Begin the TiVo on-screen   Guided Setup. Follow the Guided Setup instructions. Once you arrive at the   CableCARD Decoder   screen, select   CableCARD Installation   or   Options for Installers. Then select   CableCARD Menu. Then select the   CableCARD Pairing   or   Host ID   screen. Write down the following numbers from the   CableCARD Pairing   or   Host ID   screen: Host ID (13 digits) Data (11 digits - Motorola cards only) Unit Address (13 digits, if displayed)   To activate your Xfinity TV services, go to   www.xfinity.com/activatecablecard. You will need your account number, the phone number on your account and the numbers from Step 7. If you need assistance, call 1-877-405-2298 and request CableCARD activation. Once   www.xfinity.com/activatecablecard   or a Comcast agent has confirmed the CableCARD is activated, proceed to Step 10. Press   CLEAR   to exit the   CableCARD Pairing   or   Host ID   screen and return to the   CableCARD Decoder   screen. Proceed with completing of the Guided Setup by selecting   Continue Guided Setup   on the   CableCARD Decoder   screen. The Guided Setup will help your verify that you're receiving all of the channels to which you have subscribed. For a list of channels, please login to your account at   www.xfinity.com, or download the Xfinity My Account app. Channel activation may take up to 45 minutes. If you subscribe to HD programming and/or premium channels, ensure that you are receiving these channels. If you have Xfinity TV service that includes Xfinity On Demand and you have a TiVo Roamio (all models), TiVo Premiere (all models) or TiVo BOLT (all models), you should also verify you can access your Xfinity On Demand service through the Xfinity app provided by TiVo in the Apps Menu. (Restrictions may apply.) Complete the Guided Setup and you're finished! Notes: If after Guided Setup you have waited 45 minutes and still do not see all of the channels to which you currently subscribe, call 1-877-405-2298 to request CableCARD repair. If you need to return to the   CableCARD Setup   screen for any reason: Select   Messages & Settings   from the   TiVo Central   screen. Select   Settings. Select   Remote, CableCARD & Devices. Select   CableCARD Decoder. Select   CableCARD Installation/Options for Installers. Select   CableCARD Menu. For a Motorola card, select   CableCARD Pairing. For a Cisco card, select   CableCARD Diagnostic Screen.       Additional Resources: https://www.xfinity.com/support/articles/about-cablecards https://www.xfinity.com/support/articles/how-to-get-a-cablecard https://www.xfinity.com/support/articles/pair-activate-cablecard  
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In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. 
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  Comcast and Google announced the nationwide launch of YouTube on   Xfinity X1, giving viewers quick, easy access to YouTube’s vast online video collection alongside the live, on demand, DVR and other web programming that is already included with their Xfinity TV subscription. YouTube content will be accessible via the X1 voice remote and YouTube videos will be featured throughout Xfinity on Demand.    YouTube’s online videos will be featured throughout the Xfinity On Demand menu and available in the YouTube app, providing easy access to trending videos and complementing existing movie, show, music, news, and celebrity content screens on X1 and supplementing thematic destinations.    Featuring universal voice control with the X1 voice remote, customers can also access YouTube content by:   Simply saying "YouTube" to launch the app.  Searching for topical videos by saying, "YouTube, show me make-up tutorials," or "Find party dip recipes on YouTube."   Calling up trailers, clips, and more related to movies, TV shows or celebrities by saying, "Watch ‘Carpool Karaoke’ on YouTube," or "Show me clips from ‘Empire’ on YouTube."   Saying, "Find live streams from Coachella on YouTube," or "YouTube, show me performances from the 2017 Grammy’s" to watch or browse clips of live event feeds.   Current X1 and YouTube signed-in customers can readily access their personalized settings and subscriptions when accessing YouTube on X1.  In addition to finding YouTube content with the X1 voice remote and within Xfinity On Demand, customers can just launch the YouTube app located in the Apps and Networks sections of X1.  For more information about X1, visit   www.xfinity.com/X1     Eligibility To use the YouTube app on X1, you'll need: Xfinity Internet service A compatible X1 TV Box (excludes RNG150s)     Access and Use the YouTube App To access the YouTube app, press the   xfinity   button on your remote control and navigate to   Apps > YouTube. Using the voice remote, you can also open the app by saying "YouTube," or search for specific video types, e.g., "Best street food in the world on YouTube." Once the app is open, you can continue to search for videos using your voice remote, or you can select   Search   to find videos using the on-screen keyboard.     Manage Your YouTube Account Open the YouTube app, then use the arrow keys on your remote to navigate left and open the  Main Menu . To Sign In: Select   Sign In. Visit youtube.com/activate on your computer or mobile device. Enter the code provided on the X1 YouTube app. Once signed in, you'll have access to your YouTube channel subscriptions and playlists, as well as YouTube Premium (if you're a subscriber).   To Sign In to More Than One YouTube Account: After you've signed into the first account, select the   name   of the logged in user from the   Main Menu. Select   Add Account. Repeat the same sign-in process.   To Switch YouTube Accounts: If you've signed into more than one account, select the name of the logged in user from the   Main Menu. Select the name of the YouTube account you want to switch to.   To Use YouTube in Signed Out Mode: Select your name from the   Main Menu. Select   Use YouTube signed out. This lets you use YouTube in signed out mode, but   your account information will still be saved so that you can switch back to it anytime without having to perform code entry to sign back in. To Sign Out and Remove Your YouTube Account from the YouTube app on X1: Select your name from the   Main Menu. Select   Manage Accounts.   Select the account that you want to remove.   Select   Remove.     Frequently Asked Questions Will I have to pay for the YouTube on XFINITY X1? This service will be available to customers with an X1 XFINITY TV subscription at no additional charge. How does YouTube on XFINITY X1 work? X1 customers can access YouTube in the Apps and Networks sections of X1, and via featured YouTube content that will be integrated throughout XFINITY On Demand. For the first time, YouTube viewers will enjoy universal voice control with the X1 voice remote and be able to access YouTube content. X1 customers will be able to browse and access YouTube’s massive collection of digital content, including gaming videos, eSports content, music clips, fitness videos, daily vlogs from YouTube creators, entertainment clips, and real-time trending news, sports and viral videos. Current X1 and YouTube customers will also have the ability to sign in when accessing YouTube on X1 and readily access their personalized settings and subscriptions.   Can I stream YouTube on other X1 TV Boxes in the house? Yes, you can watch YouTube on any compatible X1 TV Box (excludes RNG150s) in the house. Can I view YouTube TV content using the YouTube app on X1? No. YouTube TV is a separate, subscription-based service that is not available on Xfinity X1. Will streaming YouTube content on X1 TV Boxes count towards my monthly Internet data usage? Yes. YouTube is delivered over your Xfinity Internet service to your X1 TV Box; therefore, YouTube will be subject to the terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply. How do I learn more about YouTube features? Please visit  YouTube Help  to learn more about YouTube app features. What is YouTube Premium? YouTube Premium is a paid membership that gives you an amplified video and music experience across  YouTube ,  YouTube Music ,  YouTube Gaming , and  YouTube Kids . Learn more about the benefits of a YouTube Premium membership, including how to sign up, by going to  YouTube Help  and typing in "Join YouTube Premium". Do I have to subscribe to YouTube Premium to use the YouTube app on X1? No, you do not have to subscribe to YouTube Premium to use the YouTube app on X1. Why do I see a "Content Warning" message when I voice search for YouTube videos? When you perform a voice search for YouTube videos, we search YouTube on your behalf and present results from YouTube directly to you. When your YouTube search returns videos flagged by YouTube as inappropriate for all ages, we show this "Content Warning" message. At this point, you can choose to  Continue  to proceed to view YouTube search results or  Cancel  the search. **Note**: This message cannot be turned off at this time. How does YouTube flag age-restricted videos? YouTube has 24/7 monitoring to make sure all videos follow YouTube's  Community Guidelines . Videos that violate YouTube Community Guidelines are removed by YouTube. Age-restricted videos are also flagged during this process. Can I view 4K YouTube content on my X1 TV Box? Yes. 4K YouTube content is available if you have an XG1v4 or Xi6 TV Box with a compatible 4K TV. Please  contact us  to order and learn more about  watching 4K content on Xfinity . What video resolution is required to view 4K content on YouTube? When your X1 TV Box is set up, it will automatically be set to the highest video output resolution possible for your TV. If you wish to manually change your settings, the video display must be set to 2160p30 or 2160p60 resolution on the 4K capable Xfinity TV Box. On the XG1v4 or Xi6 TV Box, this can be done in the  Settings   menu on X1, and the cables provided are compatible. Please see more about  using the X1 guide to adjust your video display . YouTube 4K badging is based on the highest resolution available of the video. YouTube 4K badging may display on a HD device, as the video will automatically downscale to the best supported resolution and continue playback. To see which resolution the YouTube video is playing back on within the YouTube app, click on the  Stats for Nerds   menu option. How do I report offensive YouTube videos? Because YouTube hosts videos from the open Internet, YouTube cannot 100% guarantee that all videos will be flagged appropriately through 24/7 monitoring. At times, inappropriate videos may show up on YouTube for a short amount of time until they are removed or flagged as age-inappropriate by YouTube. To report offensive videos to YouTube: Play the YouTube video you want to report. Press the   down   arrow on your remote to bring up the video player controls. Navigate left to   More Options. Navigate right and select   Report   (Flag   icon).   Choose the reason why you want to report this video.   Why am I unable to sign in to the YouTube app on X1? If you are unable to sign in to the YouTube app on X1, please verify that you have entered the correct YouTube username and password. If you are still having issues, please visit  YouTube Help  for instructions on how to recover your account. Why can't I see YouTube content on my X1 TV Box? Not all of our Xfinity X1 TV boxes are compatible with Over the Top (OTT) streaming partner apps such as YouTube. If you would like to exchange your TV box for a compatible one, you can order right from your X1 TV Box. For instructions on how to do this, please see  exchanging your Xfinity X1 TV Box to Watch our OTT Streaming Partner Apps on X1 . Why is the YouTube app frozen? If the YouTube app is frozen on your screen, try exiting and relaunching the YouTube app. If it is still frozen,  powercycle your X1 TV Box . If problems persist, please  contact us  or visit  YouTube Help  where you can find answers to issues regarding the YouTube application and features, along with additional YouTube customer support methods. Why are YouTube videos buffering? Since YouTube is an Internet application, the YouTube app on X1 works just like YouTube on your computer, which buffers video any time there is an issue with YouTube or your Internet connection. You can also visit  YouTube Help  where you can find answers to issues regarding the YouTube application and features, along with additional YouTube customer support methods. Why won't the YouTube app launch on my X1 TV Box? Not all of our Xfinity X1 TV boxes are compatible with Over the Top (OTT) streaming partner apps such as YouTube. If you would like to exchange your TV box for a compatible one you can order right from your X1 TV Box. For instructions on how to do this, please see  exchanging your Xfinity X1 TV Box to Watch our OTT Streaming Partner Apps on X1 . If you have a compatible X1 TV Box and Xfinity Internet service,  powercycle your X1 TV Box  and check again to see if you can launch the YouTube app on X1. If you still cannot launch the YouTube app, please  contact us . I am trying to view content on YouTube and the following message appears: "The uploader has not made this video available in your country." The content the customer is attempting to view has not been made available in the viewing device's location. Why am I having issues navigating in the YouTube app? If you are having issues navigating in the YouTube app on your X1 TV Box, try exiting the YouTube app and relaunching it. If you are still having issues navigating, try  powercycling your X1 TV Box . If the problem persists, please  contact us  or visit  YouTube Help  where you can find answers to issues regarding the YouTube application and features, along with additional YouTube customer support methods. How do I set parental controls or block access to the YouTube app on X1? There are several ways you can set parental controls for the YouTube app on X1. Lock   TV-MA   content under   Settings > Parental Controls > TV Rating Locks. Once locked, a Parental Control PIN is required before you can access the YouTube app.   You can block access to the YouTube app using an   Application Lock. Enable Restricted Mode provided by the YouTube app: Open the YouTube app on X1. Select   Settings   from the   Main Menu. Set   Restricted Mode   to "Enabled." Restricted mode hides videos that may contain inappropriate content flagged by YouTube. Note that there is no PIN required to enable or disable restricted mode. **Note**:  Once the YouTube app is launched, X1 parental controls settings will  not  guard against new content searches or playback within the YouTube app. What accessibility features are available with YouTube? YouTube includes Closed Captioning. Videos that are viewed via the YouTube app will display accessibility features you have set up in your YouTube account. Please note that your X1 accessibility user preferences do not apply within the YouTube app. How do I turn Closed Captioning on in the YouTube app? To set your YouTube accessibility settings, visit  youtube.com/account_playback . Does it cost anything to use the YouTube app on X1? There are no additional charges for accessing YouTube through X1; however, YouTube usage on X1 counts towards any monthly Xfinity Internet service data usage plans that may apply. Why am I receiving an error message when I try to watch purchased content? At this time, the YouTube app on X1 does not support watching purchased content. We are aware of the issue and are working to correct it.     Troubleshooting Third Party Errors If you attempt to view content via the YouTube app and receive an error that does not begin with APPS, RDK or XRE, it is likely a third-party error specific to YouTube. Please visit www.youtube.com/help or youtube.com/tv_feedback for additional support. The following are examples of third-party errors:     For additional information about YouTube on Xfinity X1 see here: https://www.xfinity.com/support/articles/x1-youtube-app-overview
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Question   Today I discovered that local radio stations were no longer on my channel lineup. Recently I had local FM stations on my channel list. However today they were gone. I am wondering what happened to those channels?   Answer     We sincerely apologize for any inconvenience this has caused you. We removed FM Radio from our line-up, because we no longer have the capability to carry it. We notified you about this change in your recent bills. You can find similar entertainment on X1 TV Apps like  Pandora, iHeart, Xite, and NPR one .   When doing a quick search on the iHeart Radio app on Xfinity X1 set-top boxes you will be able to find select local FM Radio stations.   For additional information on how to use the iHeart Radio app on Xfinity X1 set top boxes, see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-get-iHeartRadio-on-Xfinity-X1/ta-p/3086212   **NOTE**:   You do not need to download anything or log into the iHeart Radio app to use this service directly on your Xfinity X1 set top box.   KQED Programming on iHeart Radio App For additional information about NPR One on Xfinity X1 boxes see here: https://forums.xfinity.com/t5/TV/ANSWERED-NPR-One-on-Xfinity-X1/ta-p/3237085     Frequently Asked Questions Why did this happen? Comcast regularly examines programs and channels in an effort to provide the best overall entertainment choices and content customers want the most.   I signed an agreement for my service. It's not fair to remove a channel that was included in the promotion. We know that it is upsetting to lose a channel that you like. Our promotional offers provide discounted pricing off of our services. However, we may rearrange or change programming, features or offerings that are a part of our services, even those that we provide under a promotional offer. We regularly evaluate our XFINITY TV to ensure it includes the best combination of programming options to appeal to our customers.
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This article provides details on how to turn the Purchase Protection feature on/off with the Xfinity X1 On-Screen Guide.
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X1 Overview and User Guide Xfinity X1 is simply extraordinary! What is X1? X1 delivers the simplest, fastest and most complete way to access all your entertainment on all your screens. With X1, you experience TV and Internet together like never before with advanced search, personalized recommendations, apps at home and on the go and the fastest in-home WiFi for all rooms, all devices, all the time.   Voice Remote You can control almost all aspects of your TV with the X1 Voice Remote. For a quick list of phrases you can use with your remote, see our Voice Command Tips.   X1 Apps on Your TV Open Netflix, Pandora, YouTube and more through your TV using X1 Apps.   Availability X1 is available to customers with Xfinity TV and Xfinity Internet service who have Digital Starter or Extra TV packages and Performance Internet service or above. Pricing is subject to change. Contact us for more information. **Note**: Digital Starter and Extra packages aren't available for sale in all markets.   X1 Quick Start and User Guides Already have X1? Please download the X1 Self-Installation Quick Start Guide or the full User Guide (available in English and Spanish.)   Additional Information For additional information please visit the X1 Portal.             Additional Resources: https://www.xfinity.com/support/articles/xfinity-tv-on-the-x1-platform https://www.youtube.com/watch?v=4o-KPNFP9cY https://www.youtube.com/watch?v=kJgJOc8etQ8&feature=youtu.be https://www.youtube.com/watch?v=bk3w8sAbMY8
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Question   I just received a letter from Comcast that states in June 2019 the OnDemand app will no longer be available to TiVo users. Is this accurate?   Answer   Yes, we have started to notify impacted customers.   On June 25, Comcast and TiVo will remove the ability for customers to access Xfinity On Demand on TiVo devices.   The platform that connects TiVo and Xfinity devices uses out-of-date technology that can’t be upgraded or updated, making it susceptible to security breaches and therefore both companies decided to sunset the feature.   **Note**: No other aspect of your TiVo experience will be affected by this change (e.g., you will still be able to access live programming and DVR content).     Why can I no longer access Xfinity On Demand on my TiVo device after June 25th? We made the decision to remove the Xfinity On Demand app from TiVo devices because the platform utilizes outdated technology that can no longer be updated and is therefore susceptible to security breaches. The decision to remove the feature was made in close consultation with TiVo.   Does this include access to SVOD (Subscription Video On Demand) packages I access through Xfinity On Demand such as: DOGTV and History Vault On Demand? Yes. In order to continue watching this content, you will need an Xfinity TV box or a device that can access the Xfinity Stream App (Roku, certain smart TVs, smartphone, tablet or computer).   Will any other parts of my TiVo experience be affected by this change? No, no other part of your TiVo experience with Xfinity will be affected. You can still watch and record live TV, and your recordings won’t be deleted.   Are there other ways I can watch On Demand content? Yes. If you have an Xfinity TV Box, you can still access your On Demand content, including any SVOD subscriptions. You can also access all of your On Demand content via the Xfinity Stream app and portal, which is available on Apple and Android devices, computers/laptops, Roku devices, Samsung Smart TVs and later this year on LG Smart TVs. See  Xfinity Stream App on Xfinity TV Partner Devices  for details on compatible devices.
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  Movies Anywhere, developed by Disney, allows digital movie purchases made across a variety of retailers to be viewed in a single shared playback service. Current retailers include iTunes, Google Play, Microsoft, Vudu, FandangoNOW, Amazon, and Xfinity. The Movies Anywhere integration with Xfinity allows purchases from Xfinity TV boxes and the Xfinity Stream app or website to be played using the Movies Anywhere service, as well as allows purchases made on connected participating retailer sites to be played on X1, non X1 and the Stream app or web portal. Create and Link a Movies Anywhere Account Web Browser Navigate to the   Movies Anywhere   homepage in your Internet browser. Select the   Get Started   button at the top right of the screen and follow the on-screen prompts. Once you have registered a Movies Anywhere account, navigate to the   Account Linking   page and follow the on-screen prompts to connect your Xfinity account. Repeat the steps to connect other retailer accounts for which you have purchases you want to include in your movie library.     Mobile Device On the Movies Anywhere app, navigate to   More > New here? Create account   and follow the on-screen prompts. On the Movies Anywhere app, navigate to   More > Manage Retailers   and follow the on-screen prompts to connect your Xfinity account. Repeat the steps to connect other retailer accounts for which you have purchases you want to include in your movie library. Note:   If you change your Xfinity password at any point, you will need to re-link your Movies Anywhere account.     X1 Device Say “Movies Anywhere” into your X1 voice remote to visit the Movies Anywhere destination page, then select   Watch a Demo.   While the demo video is playing, select   Send to mobile. Enter your mobile phone number and select   Send text. Note:   Standard text messaging rates will apply.   Click the link send to your mobile device to the Movies Anywhere page, where you can follow the account linking instructions above.     Access Your Purchases Xfinity X1 TV Boxes Purchases will appear under   Menu > Saved > Purchases. Xfinity Non-X1 TV Boxes Purchases will appear from the   Xfinity On Demand   menu. Xfinity Stream app or Web Portal Purchases will appear under   Saved > Purchases.         General Frequently Asked Questions What movies are eligible for Movies Anywhere? Movies Anywhere supports content from Disney, Sony Pictures, Twentieth Century Fox, Universal, and Warner Bros. Movies from studios currently not participating will not flow into your Xfinity-linked Movies Anywhere account. To check eligibility, visit the Movies Anywhere.com help page to see a list of included movies and use the magnifying glass search feature to look for eligible titles. Please note that some movies extras purchased on your Xfinity account may not be eligible for Movies Anywhere. Can I link TV episodes or rented movies using Movies Anywhere? Currently, only the transfer and playback of eligible movie purchases are supported by Movies Anywhere. How soon will I see a movie I bought on Xfinity in Movies Anywhere? Movie purchases are typically available in the Movies Anywhere service as soon as the purchase is completed. Are 3D or 4K UHD movies supported? The Movies Anywhere service does not currently support playback of these video formats but will redeem, import, store and transfer 4K rights to any connected retailers. When Movies Anywhere receives a 4K UHD entitlement, it will play it in HD on Xfinity. Note: Digital copy codes of 4K UHD films can flow from the Movies Anywhere code redemption service to the retailer accounts you connect, some of which support 4K UHD. Please contact the retailer directly for more details. If I change my Xfinity password, will I need to re-link my Movies Anywhere account? Yes. If I disconnect my Xfinity account from Movies Anywhere, do the movies that previously came into my Xfinity library from Movies Anywhere stay in my account? Yes, your movies would remain in the Movies Anywhere library, available for playback on X1, non X1 and the Stream app, even if you disconnect your Xfinity account. Can I link multiple Xfinity accounts to Movies Anywhere? No, you can only link one Xfinity account to one Movies Anywhere account. Please note the account sharing restriction in which there is a 180-day waiting period to re-link Xfinity and other retailer account to the Movies Anywhere service. What accessibility features are available with Movies Anywhere? Any accessibility features that are part of Xfinity are available for movies from the Movies Anywhere platform.   Does it cost anything to use Movies Anywhere? Aside from the purchase price of the movie, there are no additional charges for accessing the Movies Anywhere service through Xfinity.     Troubleshooting FAQs I don’t see a movie I bought on Xfinity in Movies Anywhere. To check if a movie is eligible to participate in the Movies Anywhere service, click the magnifying glass search icon on the upper right side of the Movies Anywhere home screen. If the movie does not appear in search results, it is currently ineligible for inclusion in your Movies Anywhere movie library. Go to the   Account Linking page on Movies Anywhere   site or   More > Manage Retailers   to verify that your retailer accounts are connected to the Movies Anywhere service. If the movie is eligible for inclusion, your retailer accounts are connected, and you still don’t see the movie in your Movies Anywhere library, please contact   Xfinity customer care   for assistance. I don’t see a movie I bought from another retailer in Movies Anywhere. Please contact  Movies Anywhere customer care  for assistance. I forgot my password or Xfinity ID. Xfinity's Help Center can help you find or  reset your username . The Help Center also has options for  resetting your password . Why can’t I access Movies Anywhere after moving my Comcast service to a new address? If you can’t access Movies Anywhere after a move, you may need to unlink/re-link your account. If you’re still under the 180 day re-linking restriction, contact Movies Anywhere support at (833) 466-8438 and explain that you have recently moved your service. Why am I unable to sign in to the Movies Anywhere service? If you are unable to sign in to the service after you have entered your correct username and password, visit the  Movies Anywhere Help Center  for instructions on how to recover your account. Once your account is recovered, you will be able to sign in as usual.   Additional Resources:  https://www.xfinity.com/support/articles/moviesanywhere https://www.xfinity.com/support/articles/moviesanywhere-faqs https://www.xfinity.com/hub/tv-video/movies-anywhere-comes-to-xfinity
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  Did you know that the last ICC Cricket World Cup had   a record-shattering viewership   on Willow of 1.4   million   people? Did you also know that, according to HuffPost, the World Cup is one of the top 10 most viewed sporting events in the entire   world?   Whether you knew it already or not, cricket is an exciting, world-wide sporting phenomenon that you don’t want to miss out on.     The VIVO Indian Premier League runs from March until May, then the ICC Cricket World Cup is just around the corner, and   Xfinity X1   makes it easy to experience cricket like never before. Whether you’re looking to watch live cricket matches, stream the games from a mobile device, and even re-start, pause, and fast-forward past games, X1 has the ultimate cricket experience for fans. Learn more, and tune in on the Willow HD network with X1.   ICC Cricket World Cup and VIVO IPL live on Willow HD Wondering how you can catch all the action of VIVO IPL and the ICC Cricket World Cup? X1 customers can see it all live on the Willow HD network. Customers can also stream Willow Network live on the go with the   Xfinity Stream app, so you never have to miss a single play. That means you can enjoy cricket matches anytime, anywhere.   If you have the X1 Voice Remote, it’s even easier to watch cricket content. Just say   “Cricket”   into your remote to see live matches, schedules, highlights and more. Speaking of highlights, check out our list of the most highly anticipated World Cup games, below: May 30 – England vs South Africa June 05 – India vs South Africa June 09 – India vs Australia June 11 – Bangladesh vs Pakistan June 13 – India vs New Zealand June 16 – India vs Pakistan June 19 – New Zealand vs South Africa June 25 – England vs Australia June 29 – Australia vs New Zealand June 30 – England vs India   These matches will ultimately lead to the semi-finals, happening on July 9th and 11th, respectively. After the semi-finals conclude, the world can watch as two teams fight to take it all in the World Cup Final, happening on July 14th.   Instant replays, and more! X1 customers never have to miss a moment, with the ability to re-start from the beginning, pause, or fast forward the games. Maybe you want to watch a replay of the incredible match you saw earlier, or fast forward through a game you missed to get to the good stuff? X1 makes all that (and more) possible for the cricket super-fans out there looking for a better way to watch their favorite teams dominate the field.   X1 invites you to watch cricket for free on Willow HD Even better, Xfinity TV customers without a subscription to Willow HD can still watch cricket for free from 3/20 until 4/19! Willow HD will be available to Xfinity TV customers during that time, which means more cricket all month long as teams progress through the Indian Premier League leading up to the ICC Cricket World Cup. Now you really don’t have to miss a moment of this year’s biggest cricket events when you watch with X1 and the Xfinity Stream app.   Tune in to the ICC Cricket World Cup with X1 No matter what team you’re rooting for, this year’s World Cup will be something to see. Make sure you don’t miss a moment of it with X1 and Willow HD, and take the games with you on the go with the Xfinity Stream app. Ready to experience cricket with X1? Just say   “Cricket”   into the X1 Voice Remote and start viewing. After all,   this is cricket with Xfinity X1: simple, easy, awesome.       Frequently Asked Questions Do customers need to have an Xfinity TV subscription? Or X1? No. Xfinity customers without a subscription to Xfinity TV or non-X1 customers have access to the Willow free preview via the Xfinity Stream portal or app. ( Note:  Customers will need to sign in with their  Xfinity username and password .) Can non-X1 customers view the free preview on Xfinity Stream? Yes! Non-X1 customers have access to the Willow free preview via the Xfinity Stream portal and app by signing in with their  Xfinity username and password . Can Xfinity Internet-only customers view the free preview? Yes! Xfinity Internet customers (any level) without a subscription to Xfinity TV have access to the Willow free preview via the Xfinity Stream portal or app. ( Note:   Customers will need to sign in with their  Xfinity username and password .) Can the content be viewed out of home? Yes. Customers have access to the Willow free preview with the Xfinity Stream app or web portal inside or outside of the home. Will the live Willow and/or Xfinity On Demand streaming on the Xfinity Stream app or web portal count against the customer’s Xfinity Internet data usage plan? Yes. All internet-based video streaming and download services, including internet-delivered programming available through Xfinity Stream, is included in the calculation of monthly usage. (For more information, see  what counts against a customer’s data plan .) After the free preview, what should I do if an X1 customer calls in to ask how they can continue to access Willow? Willow is available to X1 customers for $14.99 per month a la carte or as an add-on to any  international  package for only $6.99 per month. What if the customer does not subscribe to X1? Encourage the customer to upgrade to a light Xfinity X1 package, such as Starter. (** Note**:  For customers in Central Division and Portland Region, Willow is available a la carte or as an add-on in the  Xfinity Instant TV  package.) Where can I find dates/times of the IPL matches? IPL live match schedule can be found at  https://www.cricbuzz.com/cricket-series/2676/indian-premier-league-2019/matches .     Source: https://www.xfinity.com/hub/tv-video/cricket-on-x1
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***Created by our Community***        I have had the RNG 150N cable box and the Xfinity XR2 remote. For only a short period of time, and I thought the box had a mind of its own, as several times, it had changed to Espanol, with the Video Descriptive Service mode being activated, [seemingly] without doing anything at all on my end.   By random chance, I had read, in a different forum, that the "D" button on the XR2 remote control for the RNG 150N cable box changes the Default Audio Track (so you don't have to press the red Xfinity Menu button to access the Main Menu).   It seems that since the "D" button is placed closely above the number "3" button, it is relatively easy to inadvertently/accidentally press that when pressing the number "3" button and hence the box would appear to be changing the Default Audio Track and activating the Video Descriptive Service mode.   Of course, simply pressing the "D" button again turns off the Descriptive Video Service mode and returns the Default Audio Track to English.  Case of the RNG 150N and XR2 Remotes with a mind of its own SOLVED! 
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3D programming on Xfinity X1
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Question   Does anyone know how many watts per hour the Xfinity cable boxes use?     Answer   Comcast is committed to creating the sustainable devices of tomorrow. In 2013, we joined with other leading, multichannel video programming distributors to launch a historic TV Box energy   conservation agreement. As part of our commitment to sustainability, we provide regular updates to   CableLabs   regarding the energy usage data for all of the TV Boxes currently available to our customers. This chart is based on that information and is updated quarterly. For the most current version, please visit   CableLabs Energy Reporting. TV Box Energy Usage Data The power measurements below represent the TV Boxes generally configured as they are deployed in Comcast’s network, running Comcast software, and measured in accordance with the test procedures as specified in the   Voluntary Agreement. The energy use of an individual TV Box may vary. Make Model Type Features* On Power (W) Sleep Power (W) APD Power (W) TEC (KWH/YR) Cisco RNG200N  Cable AVP, CC, DVR, HD, MR, MS 25.5 21.2 N/A 210 Cisco RNG150N  Cable AVP, CC, D2, HD, HNI 14.4 12.8 N/A 125 Pace PR150BNM-L  Cable AVP, CC, D2, HD, HNI 12.2 11.4 N/A 108 Pace PR150BNC-X  Cable AVP, CC, D2, HD, HNI 13.4 12.5 N/A 120 Pace PR150BNM-X  Cable AVP, CC, D2, HD, HNI 13.3 12.3 N/A 120 Pace PX001ANC  Cable AVP, CC, DVR, D3, HD, MR, MS 32.5 26.3 N/A 270 Pace PX001ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 31.6 25.7 N/A 265 Samsung SR150BNM  Cable AVP, CC, D2, HD, HNI 15.2 13.7 N/A 130 Arris MR150CNM (Phase 3)  Cable AVP, CC, D2, HD, HNI 13.8 13.6 N/A 125 Arris MX011ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 27.2 24.0 N/A 240 Arris MX011ANC  Cable AVP, CC, DVR, D3, HD, MR, MS 26.5 23.6 N/A 240 Arris DCX3501  Cable AVP, CC, DVR, D2, HD, MR, MS 23.5 22.2 N/A 205 Arris HD DTA 100u  Cable DTA HD 4.0 3.8 N/A 35 Technicolor DCI401COM  Cable DTA HD 6.8 6.8 N/A 60 Pace DC 60XU  Cable DTA HD 6.9 6.9 N/A 60 Pace PX013ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 24.0 22.4 N/A 210 Pace PX032ANI  Internet Protocol (IP) AVP, HD, HNI 5.9 5.3 N/A 54 Pace PX013ANC  Cable AVP, CC, DVR, D3, HD, MR, MS 24.4 23.0 N/A 210 Samsung SR150BNC  Cable AVP, CC, D2, HD, HNI 15.6 14.0 N/A 135 Cisco CR150CNC  Cable AVP, CC, D2, HD, HNI 14.5 12.7 N/A 125 Evolution Digital DMS2004UHD  Cable DTA HD 6.7 6.7 N/A 59 Arris AX013ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 22.6 21.3 N/A 200 Arris AX013ANC  Cable AVP, CC, DVR, D3, HD, MR, MS, 22.4 21.2 N/A 200 Pace PX022ANM Cable AVP, CC, D3, HD, MR,MS 14.8 13.9 N/A 135 Pace PX022ANC Cable AVP, CC, D3, HD, MR, MS 15.4 13.9 N/A 135 Samsung SX022ANM Cable AVP, CC, D3, HD, MR, MS 15.2 13.9 N/A 130 Samsung SX022ANC Cable AVP, CC, D3, HD, MR, MS 16.0 14.7 N/A 140 Arris DCX3200p3 Cable AVP, CC, D2, HD, HNI 13.2 13.0 N/A 120 Cisco CXD01ANI Internet Protocol (IP) AVP, HD, HNI 6.4 4.8 N/A 54 Pace PXD01ANI Internet Protocol (IP) AVP, HD, HNI 6.0 5.1 N/A 54 Pace PXD01ANI-DTA Cable DTA HD 6.2 6.1 N/A 55 Pace PX051AEI Internet Protocol (IP) AVP, HD, HNI, Wi-Fi HNI, MIMO-5(4) 7.0 5.7 N/A 60 *Feature Key Shortcut Feature Name APD Automatic Power Down (enabled by default) AVP Advanced Video Processing CC CableCARD D2 DOCSIS 2.0 D3 DOCSIS 3.0 DVR Digital Video Recorder HD High Definition HNI Home Networking Interface MR Multi-Room MS Multi-Stream XCD Transcoding Wi-Fi HNI Wi-Fi Home Networking Interface MIMO-5 MIMO Wireless at 5 GHz (number of spatial streams) For More Information: CableCARD:   About CableCARDs? DOCSIS 3.0:   About DOCSIS 3.0 DVR:   Watch TV with a DVR HD:   All About HD TV Xfinity TV Box Energy Usage: Comcast TV Box Energy Usage  
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ANSWERED: Obten tu menu X1 en espanol (How to get your X1 menu in Spanish)
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To make sure you can take advantage of the latest video updates, customers with a Pave Vegas 575 SD DVR or the Pace Vegas 577 SD DVR are being asked to exchange these set-top boxes for a newer model set-top box.
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