How to activate and troubleshoot Peacock Premium with Xfinity, NOW, or StreamSaver (Answered)

Peacock Premium may be included with an eligible Xfinity service, NOW service, StreamSaver package, or Xfinity Membership benefit. You'll need to complete the Peacock activation process before you can use the included subscription. 

Table of Contents: 
Activation
Existing accounts
Linked account issues
Troubleshooting
BIlling issues
Additional FAQs

Quick answer: How do I activate Peacock Premium?

1. Open Xfinity.com/yoursubscriptions 
2. Sign in with your primary Xfinity ID and password. 
3. Find Peacock Premium and select Activate. 
4. Enter the email address you want to use for Peacock. 
5. Create a Peacock account or sign in to your existing Peacock account. 
6. Select Start Watching Peacock. 

Your Xfinity ID gives you access to the Xfinity offer. Your Peacock email address and password give you access to the Peacock app. 

If Peacock is included as a Platinum or Diamond Xfinity membership benefit, redeem the benefit first — see “Which Peacock offer applies to you?” below. 

Activation

Before you activate

Have the following information ready:

• Your primary Xfinity ID and password 
• Access to the Xfinity account that includes the Peacock offer 
• The email address you want to use for Peacock 
• Your existing Peacock password, if you already have an account 

Which Peacock offer applies to you?

Peacock is included with your Xfinity or NOW service

Open Xfinity.com/yoursubscriptions, sign in with your primary Xfinity ID, and select Activate next to Peacock Premium. Then follow the Peacock account setup or sign-in instructions below. 

Peacock is included as a Platinum or Diamond Xfinity membership benefit

Redeem the Peacock benefit before trying to activate it: 

1. Sign in to your Xfinity account. 
2. Go to Membership benefits (xfinity.com/membership). 
3. Select Get Peacock Premium at no extra cost. 
4. Select Get This Benefit. 
5. Follow the instructions provided to complete redemption and activation. 

Seeing the benefit in your Xfinity Membership account does not replace the redemption and activation steps. 

Peacock is included with StreamSaver or NOW StreamSaver 

Each streaming service included with StreamSaver must be activated individually. 

You can begin from the activation email sent by Xfinity or go to Xfinity.com/yoursubscriptions Find Peacock Premium and select Activate. 

How do I activate if I'm creating a new Peacock account?

1. Open Xfinity.com/yoursubscriptions 
2. Sign in with your primary Xfinity ID and password. 
3. Select Activate next to Peacock Premium. 
4. Enter the email address you want to use for Peacock. 
5. Select Continue. 
6. Create a Peacock password and provide the requested account information. 
7. Select Activate. 
8. Select Start Watching Peacock. 

After activation, sign in to the Peacock app with the Peacock email address and password you created.

Existing accounts

How do I activate if I already have a Peacock account?

You can connect an existing Peacock account to an eligible Xfinity offer: 

1. Open Xfinity.com/yoursubscriptions 
2. Sign in with your primary Xfinity ID and password. 
3. Select Activate next to Peacock Premium. 
4. Enter the email address associated with your existing Peacock account. 
5. Enter your Peacock password. 
6. Select Sign In & Activate. 
7. Select Start Watching Peacock. 

Using your existing Peacock account lets you continue signing in with the same Peacock credentials.

Billing issues

Will activating StreamSaver cancel my existing Peacock subscription?

If Peacock or Xfinity bills you directly, the existing subscription should automatically cancel before its next renewal date after you activate Peacock through StreamSaver.

If Apple, Google, Roku, Amazon, or another company bills you for your subscription, it does not cancel automatically. You will continue to be charged for the existing subscription and for StreamSaver until you cancel the third-party subscription through the company that bills you. Before activating, check your Peacock account to determine who currently manages your billing.

What if I already pay for Peacock?

You'll need to follow up with the service that currently bills you for your Peacock subscription.

How do I manage Peacock after activation?

How you manage Peacock depends on how the subscription was purchased and billed.

Peacock subscription purchased through an eligible Xfinity TV Box

On an Xfinity X1 TV Box, Xumo Stream Box, or Xfinity Flex streaming TV Box:

1. Open Settings.
2. Select Apps & Subscription.
3. Select Peacock.

You can also say "Manage Peacock" into an Xfinity Voice Remote.

If Xfinity bills the subscription, the management screen may show the subscription status, recurring price, renewal date, and available plan-management options.

Peacock subscription included as an Xfinity promotional benefit

Head to the Subscription Hub to review the status of the included subscription and the account connected to it.

Peacock subscription is billed by another provider

Manage or cancel the subscription through the provider that currently bills you.

How do I upgrade to Peacock Premium Plus?

Peacock Premium Plus availability and pricing depend on the Xfinity or NOW plan associated with the Peacock subscription. 

Sign in to your Xfinity account and review the upgrade options currently displayed for your subscription before confirming a purchase. 

Linked account issues

How do I change or find the Peacock account linked to Xfinity? 

Use these steps if you entered the wrong email address, cannot remember which Peacock account is connected, or if you get a message that your Xfinity account is linked to another Peacock account (for example, “Your Xfinity account is already linked to another Peacock account”): 

1. Open the Xfinity Subscription Hub and review the Peacock subscription to check the connected account.
2. Find Peacock.
3. Select Help & more info.
4. Select Unlink Peacock account.
5. Confirm that you want to use another account.
6. Restart activation and enter the Peacock email address you want to connect.

The current Xfinity promotional-offer article includes this process under its Forgot/change email instructions. 

Troubleshooting

What if I didn't receive a StreamSaver activation email? 

You do not need to start from the email. Open Xfinity.com/yoursubscriptions, sign in, and look for Peacock Premium. Select Activate if that option appears. 

What if I don't see an Activate option?

For StreamSaver subscriptions, your service may already be activated if you don't see an option to activate. Open the Peacock app and sign in with the Peacock email address used during activation. 

If you sign in but Peacock does not recognize the included subscription, confirm you're using the correct Peacock email address, then unlink and reconnect the correct account (see “How do I change or find the Peacock account linked to Xfinity?” above). Contact Xfinity Support if the offer still cannot be activated. 

What if Peacock is included but I'm being asked to subscribe?

The Peacock account may not have completed activation, or you may be signed in with a different Peacock email address from the one connected during activation. 

First, confirm that you completed the activation process through Xfinity rather than only creating or signing in to a Peacock account. Then: 

1. Sign out of Peacock. 
2. Sign back in using the Peacock email address entered during Xfinity activation. 
3. Check Xfinity.com/yoursubscriptions to confirm the subscription’s status. 
4. If the wrong Peacock account is connected, unlink it and repeat activation. 
5. Contact Xfinity Support if Xfinity shows the subscription as active, but Peacock still does not recognize it. 

Do not create another paid Peacock subscription while troubleshooting an offer that is supposed to be included with Xfinity. 

What if I forgot my Peacock password?

Use Peacock’s password-recovery process or contact Peacock Customer Support for Peacock credential problems. 

Use Xfinity Support when the Xfinity offer is missing, or you can’t activate or connect to the correct Peacock account. 

What should I do if Peacock still doesn't work after activation?

Confirm that:

• Xfinity shows Peacock as activated 
• You are signing in with the Peacock email address used during activation 
• The Xfinity offer is connected to the correct Peacock account 
• A different or older Peacock account has been unlinked 

If those details are correct but Peacock Premium is not recognized, contact Xfinity Support for help with the offer and account connection. Contact Peacock Customer Support for password and Peacock sign-in problems.

Additional FAQs

Do I use my Xfinity password to sign in to Peacock?

No. Use your primary Xfinity ID and password to access the Xfinity offer. Use your Peacock email address and Peacock password in the Peacock app. 

Do my Xfinity and Peacock email addresses have to match?

The Xfinity activation instructions allow you to enter the email address you want to use for Peacock. Use your primary Xfinity ID to access the offer, then enter the appropriate Peacock email address during activation.