The Xfinity TV Beta app on Roku is available in the Roku Channel Store! The Beta trial allows XFINITY TV customers to access their XFINITY TV cable service, including live and On Demand programming as well as cloud DVR recordings (for X1 Cloud DVR customers), on a Roku streaming device or Roku TV.
Can I buy my own DVR or cable box?
Yes. You can purchase your own device or DVR available from a legitimate retailer and-or authorized reseller in the United States. Below are a list of a few of the models of "purchasable equipment" that Comcast supports:
Any customer owned device (above) would need to be activated via a Comcast-supplied cable card.
Will I be charged to use a CableCARD? The first CableCARD in a retail CableCARD device is free to Comcast customers. If a second CableCARD is needed for the same device (as is the case with certain older model TiVo devices), a charge will be applied based on your area.
Will I receive an equipment credit if I use my own CableCARD-compatible retail device? If you own a CableCARD-compatible device with an activated CableCARD and subscribe to an Xfinity TV service package that includes equipment as part of the service, you will receive a monthly equipment credit of $2.50 for each CableCARD-compatible retail device. To learn more, see our policy for customer owned equipment .
What about Motorola or Scientific-Atlanta or Cisco or Pace cable boxes on online auction sites?
Comcast is compliant with the FCC ruling that we offer customers the option to purchase a digital descrambler through authorized retail outlets. Comcast would then supply the customer with a POD (point of deployment) authorization card (cable card).
However, we are not aware of any Motorola/Scientific-Atlanta/Cisco/Pace digital converters being offered through authorized retail outlets in the United Sates. Since we know of no authorized retailers or cable companies yet selling these digital converters in the United States, any such device could be the property of Comcast or another cable company.
If we determine by the serial number that the box is lost or stolen and/or the property of another cable company, we would not support it. Information received would then be turned over to the proper authorities.
The Comcast Help Forums are not to be used for trading/swapping, selling or advertising non-Comcast products, services, or other online venues. This includes multilevel marketing schemes and soliciting funds or other donations for what may or may not be a charitable cause. Members who post referral links to these sites will have their posts/signatures edited and may be subject to banning. Community memberships created solely for such purposes will be banned. For additional information on the Xfinity Forum Guidelines see here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028
Can I buy used Comcast TV Boxes?
Cable operators purchase TV Boxes from TV Box manufacturers that they then rent to their customers. While these boxes are generally not intended for retail sale to consumers, some of the boxes find their way into the marketplace (lawfully or not) and are sold by resellers to consumers ("Off-Market TV Boxes"). If you have purchased your own Off-Market TV Box from a reseller, please take the time to acquaint yourself with the requirements of "Qualifying Equipment" pursuant to Comcast's Customer Owned Equipment Policy . Comcast will support such devices only if they comply with the requirements set forth in that policy. You may contact us with questions or to find out if your new device meets the requirements of "Qualifying Equipment." In addition, please ask the reseller who sold you your device for instructions for activation and troubleshooting problems. Please be aware, not all models are supported in every location. Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. Note: These Off-Market TV Boxes available from resellers are different from retail CableCARD-compatible devices like TiVo that are specifically developed for consumers, and from retail streaming devices such as Roku and Samsung Smart TVs that are compatible for use with the Xfinity Stream app as part of the Xfinity TV Partner Device Program. For more information, please see FAQs about CableCARDs and Xfinity Stream for Xfinity TV Partner Devices .
Additional Service Information
Please also note the following service-related information for customer-owned Off-Market TV Boxes:
HD Service: If your Off-Market TV Box is HD-compatible, you would like HD service, and your Xfinity TV subscription does not include HD service, a charge for HD Technology* may apply.
HD DVR Service: If your Off-Market TV Box is DVR-capable, and you would like DVR service, and your Xfinity TV subscription does not include DVR service, charges for DVR Service* and HD Technology* will apply (Note: Comcast DVR service is only available to HD customers).
Service to Additional TVs: To the extent that you use your Off-Market TV Box on secondary outlets, you will be responsible for the applicable Service to Additional TV Fee.*
Customer-Owned Equipment Credit: If you use your Off-Market TV Box and have no rented Xfinity TV Box from Comcast, you will receive a Customer Owned Equipment credit in those cases where the price to rent an Xfinity TV Box is included in your package price. Where Comcast rented equipment is offered and charged a-la-carte and not included in the package price, or where you are using an Off-Market TV Box as an additional outlet. You will not receive a credit; instead you simply will not be charged a rental fee when you use a customer-owned TV Box in place of a rented Xfinity TV Box.
Activation Process for CableCARD-Compatible Devices: As set forth in the Customer Owned Equipment Policy, CableCARD activation for customer-owned TV Boxes requires verification that the device has not been stolen from Comcast. Such verification can take up to several days.
* Note: These fees also apply to customers using our rented Xfinity TV Boxes.
Some additional detailed information can be found at the links below:
About CableCards - https://www.xfinity.com/support/articles/about-cablecards
How to get a CableCard - https://www.xfinity.com/support/articles/how-to-get-a-cablecard
Pair or Activate Your CableCard - https://www.xfinity.com/support/articles/pair-activate-cablecard
Off-Market TV Boxes - https://www.xfinity.com/support/articles/customer-owned-set-top-box
Comcast's Customer Owned Equipment Policy - http://www.xfinity.com/equipmentpolicy
Amazon Prime Video is now available on Xfinity X1! With the addition of Prime Video on X1, you can watch your favorite Amazon original content, including The Marvelous Mrs. Maisel , The Man in High Castle and The Grand Tour , along with the full Prime video library - right from your X1 TV Box. To access the Prime Video app on X1, you will need:
A subscription to Xfinity Internet.
A compatible X1 TV Box (RNG150 devices are not eligible for Prime Video on X1).
To access Prime Video’s "Included with Prime” library of content, an active membership to Amazon Prime is required.
If you have an Amazon account but are not a Prime member, you can purchase or rent individual titles to watch via X1 within the Prime Video app.
If you’re an Amazon customer and are interested in a Prime membership, you can sign up for a free 30-day trial of Amazon Prime within the Prime Video app on X1.
Access Prime Video on X1
To access Prime Video on X1, press the xfinity button on your remote and navigate to Apps > Prime Video (in the Featured or Video row). Alternatively, press and hold the microphone button and say a voice command like “Prime Video” or “Watch Prime Video” into your X1 Voice Remote. You can also reference individual titles by saying voice commands like “The Marvelous Mrs. Maisel” or “The Grand Tour”.
Log in or Sign Up for Amazon Prime via X1
You will be prompted to sign-in to your Amazon account when you launch the Prime Video app on X1. Follow the instructions on-screen to sign into your account and begin watching Prime Video.
For existing Amazon Prime customers:
Launch Prime Video from the Apps menu or by saying a voice command into your X1 Voice Remote.
Select Sign in and start watching.
The following screen will then appear: “Sign in your Xfinity device with your Amazon account to watch and purchase videos. On your computer, go to: amazon.com/mytv.”
On your computer or mobile device, go to amazon.com/mytv and sign in to your Amazon account.
After signing in to your Amazon account on your computer or mobile device, enter the pairing code shown on your TV Box into the Amazon website. Once confirmed, your TV will automatically update.
Browse Amazon original content and other titles of interest on X1 or the Prime Video app.
For new Amazon Prime customers: If you have an Amazon account and would like to sign up for a Prime membership, you can elect to sign up for a free, 30-day trial on X1.
Search for a title of interest on X1 (i.e., Say “The Marvelous Mrs. Maisel” into your X1 Voice Remote).
For TV series, select Episodes, then select the episode you want to watch. For movies, select the movie you want to watch.
Select Sign Up/Sign In. The Prime Video app will launch on your X1 TV Box.
Select Watch with Prime - Start your 30-day free trial.
You will then be prompted to sign in to your Amazon account on amazon.com/mytv.
After signing in to your Amazon account via amazon.com/mytv on your computer or mobile device, enter the code shown on your TV Box into the Amazon website. Once confirmed, your TV will automatically update.
Browse Amazon original content and other titles of interest on X1 or the Prime Video app.
Once Amazon Prime Video is launched on X1, customers will be able to:
Find Prime Originals like Goliath and Sneaky Pete right alongside titles like BBC’s Killing Eve, NBC’s Shades of Blue and Showtime’s The Affair when searching for “crime dramas.”
Access Prime Video’s growing library of 4K HDR content with a compatible X1 set-top box.
Catch up on current hits like Mr. Robot and American Horror Story with all prior seasons from Prime Video.
Watch recent hits like Suits, The Americans, Downton Abbey, and The Good Wifeor complete seasons of classics like Friday Night Lights and Dawson’s Creek – all available on Prime Video.
Access titles for rental or purchase and add on a selection of over 160 Prime Video Channels, including Showtime and STARZ.
Launch Prime Video content, by saying “Amazon Prime Video” into the X1 Voice Remote, or by opening it directly from the X1 apps menu.
About Prime Video
Prime Video is a premium subscription streaming service that offers customers an unmatched collection of digital videos—all with the ease of finding what they love to watch in one place.
Included with Prime: Watch thousands of popular movies and TV shows, including our award-winning Prime Originals such as The Grand Tour, The Marvelous Mrs. Maisel and Sneaky Pete, Academy Award-winning Manchester by the Sea and The Salesman and Academy Award-nominated The Big Sick,exclusives, live sports and licensed and self-published content available in more than 240 countries and territories worldwide.
Watch more with Prime Video Channels: Prime members can add 160+ channels like SHOWTIME, STARZ, and more—no extra apps to download, and no cable required. Only pay for the ones you want, and cancel anytime. View the full list of channels available at amazon.com/channels.
Rent or Buy: Enjoy hundreds of thousands of titles, including new-release movies and entire seasons of current TV shows, available for all Amazon customers to rent or buy.
Instant access: Watch where and when you want with the Prime Video app on your smart TV, mobile device, Fire TV, Fire tablet, Apple TV, or from the web. For a complete list of compatible devices, visit amazon.com/howtostream.
Enhanced experiences: Make the most of every viewing with 4K Ultra HD- and High Dynamic Range (HDR)-compatible content. Go behind the scenes of your favorite movies and TV shows with exclusive X-Ray access, powered by IMDb. Save it for later with select mobile downloads for offline viewing.
In addition to Prime Video, the Prime membership includes unlimited fast free shipping options across all categories available on Amazon, more than two million songs and thousands of playlists and stations with Prime Music, secure photo storage with Prime Photos, unlimited reading with Prime Reading, unlimited access to a digital audiobook catalogue with Audible Channels for Prime, a rotating selection of free digital games and in-game loot with Twitch Prime, early access to select Lightning Deals, exclusive access and discounts to select items, and more. To sign-up for Prime or to find out more visit: amazon.com/prime.
Frequently Asked Questions
Do I need a subscription to watch "Included with Prime” content?
If you have an active Amazon Prime membership, you will be able to watch the full “Included with Prime” library content on X1. If you do not have a Prime membership, but are registered on Amazon, you can purchase individual titles to watch within the Prime Video app on X1.
As an X1 customer, will I have the option to sign up for Amazon Prime?
Yes, you will be given the option to sign up for Amazon Prime as part of the Prime Video app on X1. In addition, you can also sign up for a 30-day free trial of Amazon Prime via X1.
**Note**: Your trial will automatically continue as a paid-subscription after 30 days if not cancelled.
Will Amazon Prime subscriptions be billed through my Comcast bill?
All transactional activities for Prime Video on X1 are managed by Amazon, and will not be billed via your monthly Comcast bill. Any billing-related questions should be directed to Amazon Customer Support .
Will streaming Prime Video on my X1 TV Box count towards my monthly Internet data usage?
Yes. Prime Video is delivered over your Xfinity Internet service to your X1 TV Box. Therefore, Prime Video will be subject to the rules, terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply. Learn more about X1 Internet data usage .
How do I set Parental Controls or block access to Amazon Prime on X1?
There are several ways you can set Parental Controls for Amazon Prime on X1:
Lock TV-MA content under Settings > Parental Controls > TV Rating Locks. Once locked, a Parental Control PIN is required before you can access the Prime Video app.
Note: Choosing this option will also lock all other TV-MA Internet apps on X1, and will require you to enter a PIN before accessing those apps moving forward.
You can block access to the Prime Video app using an Application Lock. Learn more about Application Locks for X1.
**Note**: Once the app is launched, X1 Parental Control settings will not guard against new content searches or playback within Amazon Prime on X1. Prime Video features its own set of parental controls and purchase restrictions .
Are there any accessibility features available with Prime Video on X1?
Since Prime Video on X1 is a third-party application, most of your X1 accessibility user preferences will not be observed once you launch the app. However, you can enable Amazon’s own set of accessibility features - such as captions, descriptive video service, subtitles and a talking guide - within the app.
What language options are available for Prime Video on X1?
Currently, the Prime Video app on X1 is available in English only. However, there are select titles available in the Prime Video library with non-English language tracks.
How do I return to the X1 main menu once I am in Prime Video on X1?
Press the Exit button on your remote to exit Prime Video on X1. You can also press the Guide or xfinity buttons on your remote. Saying a voice command like “Watch CNN” into your X1 Voice Remote will also exit the Prime Video app.
Why aren’t my Prime Video purchases appearing in Prime Video on X1?
Titles purchased or rented in Prime Video only appear in the Prime Video app, they will not appear in your X1 purchases.
This article explains our new MLB Extra Innings Out of Market HD Beta feature. XFINITY X1 customers with an MLB Extra Innings subscription and an XFINITY TV package that includes HD service will now be able to watch all games in HD!
Where can I get a local printable Xfinity channel lineup?
***Created by our Community***
Comcast may have it online at https://www.xfinity.com/learn/channel-lineup or https://www.xfinity.com/support/local-channel-lineup/. From there you will see the option to "Print".
A lineup may also have been included with one of your recent bills -- check https://customer.xfinity.com/ .
Service Centers should have printed channel lineups. Check locations and hours at http://www.xfinity.com/support/service-center-locations/ to pick one up, or call Customer Service at 1-800-Comcast and have them send a lineup to you.
For more details, see here: https://www.xfinity.com/support/articles/id11-channel-lineup
To request a Braille or large print TV channel lineup, contact the Comcast Accessibility Support Center for Customers with Disabilities by emailing firstname.lastname@example.org .
Below please find some X1 boxes along with photos depicting where to find the IR Target Eye locations (notated in yellow square), as well as the manufacturer name, X1 Platform name and any pertinent notes.
Important point: ALL X1 boxes (excluding the RNG150 models) can do both RF and IR.
For larger images of more information, please message me.
Below is the Samsung XG2, manufacturer model number (on the bottom of the unit) is SX022ANM
Below is the Samsung RNG-150N, manufacturer model number SR150BNM
Below is the Pacxe XG2, manufacturer model number PX022ANM. Please note, the target is small and will appear as a tiny triangle centered just below the face of the unit.
Below is the Pace XG1, manufacturer model number PX001ANM
Below is the the Pace RNG-150N, manufacturer number PR150BNM
Below is the Pace Xi3, Manufacturer model number PX032ANI.
Below is the Pace XiD, Manufacturer model number PXD01ANI .
Below is the Cisco XiD, manufacturer model number CXD01ANI
A few more important notes to remember regarding IR usage. First, all X1 boxes use the same IR codes. So, if you change from one X1 box to a different model X1 box, you will not need to change any IR codes in your third party remotes. Some boxes have different sensitivity concerns with the IR signal, but the codes are the same. Usually, you can adjust the sensitivity gain via your third pary control processor.
Second, you cannot use Legacy Box IR codes with X1 boxes. They will not work. The same goes for the reverse; X1 codes will not work with Legacy products.
Lastly, not all Legacy product IR codes will work across different Legacy products. Many will, but some will not.
The light on my X1 box keeps flashing. What does this mean?
Below you will find a list of our X1 boxes and what the lights mean.
*Note**: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light.
RNG150 and XG1 TV Boxes
Power Light/LED Activity
Power save mode
Power light solid; LEDs blinking
Power light solid
Remote control activity
Green LED flashes when button pressed
Recording in progress
Red LED solid
Xi3, Xi4, XiD and XG2 TV Boxes
Power save mode
Remote control activity
The "Loading/Rebooting" status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. To view more information about our X1 lights see here: https://www.xfinity.com/support/articles/x1-led-display-guide
If you believe it may be an issue with your device, we recommend cleaning the device, ensuring it is in a well-ventilated area and rebooting the device (unplugging it from the wall outlet, wait 1 minute and then plug it back in). If you continue to experience this after rebooting the device and it occurs outside your Daily Update Time window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with another box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here: https://www.xfinity.com/support/service-center-locations/ ) or we can help you replace it by posting your request here: https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ
Learn how to use the Xfinity X1 On-Screen Guide to change the brightness of the Power button and time display lights on the front of your X1 TV Box.
To access Device Settings:
Using the remote, press the xfinity button.
Use the left arrow or right arrow button to highlight Settings (the gear icon) and press OK. Note: If your remote does not have an OK button, press the raised button in the center of the directional pad.
Use the down arrow button to highlight Device Settings and press OK.
Use the down arrow button to highlight Device Lights and press OK.
Select Power Light Brightness and press OK.
Use the left arrow or right arrow button to select the brightness level you want, then pressOK.
Press Exit to finish.
To learn more about changing the time in which your update occurs see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-change-the-Daily-Update-Time-on-your-Xfinity/ta-p/3236601
What the LED Lights on Your X1 TV Box Mean
Set the Brightness on Your X1 TV Box