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The Xfinity TV Beta app on Roku is available in the Roku Channel Store! The Beta trial allows XFINITY TV customers to access their XFINITY TV cable service, including live and On Demand programming as well as cloud DVR recordings (for X1 Cloud DVR customers), on a Roku streaming device or Roku TV.
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This article provides details on how to pair your Xfinity remote with your X1 television box, your TV, and audio control.
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What does the error "ref cide s0a00" mean and how to fix it?
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This article explains the differences between the different Xfinity X1 TV boxes and their features
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Question   Can I buy my own DVR or cable box?     Answer   Yes. You can purchase your own device or DVR available from a legitimate retailer and-or authorized reseller in the United States.  Below are a list of a few of the models of "purchasable equipment" that Comcast supports:   Company Model # ADB DMX-CT1 Diego, Inc HDDMR7000 Mitsubishi HD-6000 Mitsubishi HD-4001 Motorola HDT300 Samsung GX-SM530CF Sony DHG-HDD 250 Tivo TCD652160 Tivo TCD648250B Tivo TCD658000 Tivo TCD748000 Tivo TCD746320 Tivo TCDA90000 Tivo TCD750500 Tivo TCD848000 Tivo TCD840300 Tivo TCD758250 Tivo TCD846500     Any customer owned device (above) would need to be activated via a Comcast-supplied cable card.   Will I be charged to use a CableCARD? The first CableCARD in a retail CableCARD device is free to Comcast customers. If a second CableCARD is needed for the same device (as is the case with certain older model TiVo devices), a charge will be applied based on your area.   Will I receive an equipment credit if I use my own CableCARD-compatible retail device? If you own a CableCARD-compatible device with an activated CableCARD and subscribe to an Xfinity TV service package that includes equipment as part of the service, you will receive a monthly equipment credit of $2.50 for each CableCARD-compatible retail device. To learn more, see our  policy for customer owned equipment .       Question   What about Motorola or Scientific-Atlanta or Cisco or Pace cable boxes on online auction sites?   Answer   Comcast is compliant with the FCC ruling that we offer customers the option to purchase a digital descrambler through authorized retail outlets. Comcast would then supply the customer with a POD (point of deployment) authorization card (cable card). However, we are not aware of any Motorola/Scientific-Atlanta/Cisco/Pace digital converters being offered through authorized retail outlets in the United Sates. Since we know of no authorized retailers or cable companies yet selling these digital converters in the United States, any such device could be the property of Comcast or another cable company. If we determine by the serial number that the box is lost or stolen and/or the property of another cable company, we would not support it. Information received would then be turned over to the proper authorities.     **NOTE**: The Comcast Help Forums are not to be used for trading/swapping, selling or advertising non-Comcast products, services, or other online venues. This includes multilevel marketing schemes and soliciting funds or other donations for what may or may not be a charitable cause. Members who post referral links to these sites will have their posts/signatures edited and may be subject to banning. Community memberships created solely for such purposes will be banned. For additional information on the Xfinity Forum Guidelines see here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028       Question   Can I buy used Comcast TV Boxes?     Answer   Cable operators purchase TV Boxes from TV Box manufacturers that they then rent to their customers. While these boxes are generally not intended for retail sale to consumers, some of the boxes find their way into the marketplace (lawfully or not) and are sold by resellers to consumers ("Off-Market TV Boxes"). If you have purchased your own Off-Market TV Box from a reseller, please take the time to acquaint yourself with the requirements of "Qualifying Equipment" pursuant to Comcast's  Customer Owned Equipment Policy . Comcast will support such devices only if they comply with the requirements set forth in that policy. You may  contact us  with questions or to find out if your new device meets the requirements of "Qualifying Equipment." In addition, please ask the reseller who sold you your device for instructions for activation and troubleshooting problems. Please be aware, not all models are supported in every location. Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. Note:  These Off-Market TV Boxes available from resellers are different from retail CableCARD-compatible devices like TiVo that are specifically developed for consumers, and from retail streaming devices such as Roku and Samsung Smart TVs that are compatible for use with the Xfinity Stream app as part of the Xfinity TV Partner Device Program. For more information, please see FAQs about  CableCARDs  and  Xfinity Stream for Xfinity TV Partner Devices .     Additional Service Information Please also note the following service-related information for customer-owned Off-Market TV Boxes: HD Service:   If your Off-Market TV Box is HD-compatible, you would like HD service, and your Xfinity TV subscription does not include HD service, a charge for HD Technology* may apply. HD DVR Service:   If your Off-Market TV Box is DVR-capable, and you would like DVR service, and your Xfinity TV subscription does not include DVR service, charges for DVR Service* and HD Technology* will apply (Note:   Comcast DVR service is only available to HD customers). Service to Additional TVs:   To the extent that you use your Off-Market TV Box on secondary outlets, you will be responsible for the applicable Service to Additional TV Fee.* Customer-Owned Equipment Credit:   If you use your Off-Market TV Box and have no rented Xfinity TV Box from Comcast, you will receive a Customer Owned Equipment credit in those cases where the price to rent an Xfinity TV Box is included in your package price. Where Comcast rented equipment is offered and charged a-la-carte and not included in the package price, or where you are using an Off-Market TV Box as an additional outlet. You will not receive a credit; instead you simply will not be charged a rental fee when you use a customer-owned TV Box in place of a rented Xfinity TV Box. Activation Process for CableCARD-Compatible Devices:   As set forth in the   Customer Owned Equipment Policy, CableCARD activation for customer-owned TV Boxes requires verification that the device has not been stolen from Comcast. Such verification can take up to several days. * Note:  These fees also apply to customers using our rented Xfinity TV Boxes.         Some additional detailed information can be found at the links below:   About CableCards - https://www.xfinity.com/support/articles/about-cablecards How to get a CableCard - https://www.xfinity.com/support/articles/how-to-get-a-cablecard Pair or Activate Your CableCard - https://www.xfinity.com/support/articles/pair-activate-cablecard Off-Market TV Boxes - https://www.xfinity.com/support/articles/customer-owned-set-top-box Comcast's Customer Owned Equipment Policy - http://www.xfinity.com/equipmentpolicy    
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What is the Xfinity XG1v4 TV Box and how does it work?
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What is the Xfinity X1 Xi5 box and how does it work?
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Question   The light on my X1 box keeps flashing. What does this mean?   Answer   Below you will find a list of our X1 boxes and what the lights mean. *Note**:   Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light. RNG150 and XG1 TV Boxes Device Status Power Light/LED Activity Power save mode Off Loading/rebooting Power light solid; LEDs blinking Steady/no activity Power light solid Remote control activity Green LED flashes when button pressed Recording in progress Red LED solid     Xi3, Xi4, XiD and XG2 TV Boxes Device Status Power Light Power save mode Off Loading/rebooting Slow blinking Steady/no activity Solid Remote control activity Flaring     The "Loading/Rebooting"  status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. To view more information about our X1 lights see here: https://www.xfinity.com/support/articles/x1-led-display-guide     If you believe it may be an issue with your device, we recommend cleaning the device, ensuring it is in a well-ventilated area and rebooting the device (unplugging it from the wall outlet, wait 1 minute and then plug it back in). If you continue to experience this after rebooting the device and it occurs outside your Daily Update Time window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with another box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here:  https://www.xfinity.com/support/service-center-locations/ ) or we can help you replace it by posting your request here:  https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ     Learn how to use the Xfinity X1 On-Screen Guide to change the brightness of the   Power   button and time display lights on the front of your X1 TV Box. Device Lights To access   Device Settings: Using the remote, press the   xfinity   button. Use the   left arrow   or   right arrow   button to highlight   Settings   (the gear icon) and press   OK. Note:   If your remote does not have an   OK   button, press the raised button in the center of the directional pad.   Use the down arrow button to highlight   Device Settings   and press   OK.   Use the   down arrow   button to highlight   Device Lights   and press   OK. Select   Power Light Brightness   and press   OK.   Use the   left arrow   or   right arrow   button to select the brightness level you want, then pressOK.   Press   Exit   to finish.       To learn more about changing the time in which your update occurs see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-change-the-Daily-Update-Time-on-your-Xfinity/ta-p/3236601     Additional Resources: What the LED Lights on Your X1 TV Box Mean Set the Brightness on Your X1 TV Box
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This article provides details as to what Video Description is and instructions on how to enable that feature
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This article explains how do I turn on/off closed captioning on my all Xfinity TV boxes?
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  Amazon Prime Video is now available on Xfinity X1!  With the addition of Prime Video on X1, you can watch your favorite Amazon original content, including  The Marvelous Mrs. Maisel ,  The Man in High Castle  and  The Grand Tour , along with the full Prime video library - right from your X1 TV Box. To access the Prime Video app on X1, you will need: A subscription to Xfinity Internet. A compatible X1 TV Box (RNG150 devices are   not   eligible for Prime Video on X1). **Please note**: To access Prime Video’s "Included with Prime” library of content, an active membership to Amazon Prime is required. If you have an Amazon account but are not a Prime member, you can purchase or rent individual titles to watch via X1 within the Prime Video app. If you’re an Amazon customer and are interested in a Prime membership, you can sign up for a   free 30-day trial of Amazon Prime   within the Prime Video app on X1.     Access Prime Video on X1 To access Prime Video on X1, press the   xfinity   button on your remote and navigate to   Apps > Prime Video   (in the   Featured   or   Video   row). Alternatively, press and hold the   microphone   button and say a voice command like “Prime Video” or “Watch Prime Video” into your X1 Voice Remote. You can also reference individual titles by saying voice commands like “The Marvelous Mrs. Maisel” or “The Grand Tour”. Log in or Sign Up for Amazon Prime via X1 You will be prompted to sign-in to your Amazon account when you launch the Prime Video app on X1. Follow the instructions on-screen to sign into your account and begin watching Prime Video. For existing Amazon Prime customers: Launch Prime Video from the   Apps   menu or by saying a voice command into your X1 Voice Remote.   Select   Sign in and start watching.   The following screen will then appear: “Sign in your Xfinity device with your Amazon account to watch and purchase videos. On your computer, go to: amazon.com/mytv.” On your computer or mobile device, go to   amazon.com/mytv   and sign in to your Amazon account.   After signing in to your Amazon account on your computer or mobile device, enter the pairing code shown on your TV Box into the Amazon website. Once confirmed, your TV will automatically update. Browse Amazon original content and other titles of interest on X1 or the Prime Video app. For new Amazon Prime customers: If you have an Amazon account and would like to sign up for a Prime membership, you can elect to sign up for a free, 30-day trial on X1. Search for a title of interest on X1 (i.e., Say “The Marvelous Mrs. Maisel” into your X1 Voice Remote). For TV series, select   Episodes, then select the episode you want to watch. For movies, select the movie you want to watch. Select   Sign Up/Sign In. The Prime Video app will launch on your X1 TV Box. Select   Watch with Prime - Start your 30-day free trial.   Select   OK.   You will then be prompted to sign in to your Amazon account on   amazon.com/mytv.   After signing in to your Amazon account via   amazon.com/mytv   on your computer or mobile device, enter the code shown on your TV Box into the Amazon website. Once confirmed, your TV will automatically update. Browse Amazon original content and other titles of interest on X1 or the Prime Video app.     Once Amazon Prime Video is launched on X1, customers will be able to:   Find Prime Originals like   Goliath   and   Sneaky Pete   right alongside   titles like BBC’s   Killing Eve, NBC’s   Shades of Blue   and Showtime’s   The Affair when searching for “crime dramas.”  Access Prime Video’s growing library of 4K HDR content with a compatible X1 set-top box.  Catch up on current hits like   Mr. Robot   and   American Horror Story   with all prior seasons from Prime Video.  Watch recent hits like   Suits,   The Americans,   Downton Abbey, and   The Good Wifeor complete seasons of classics like   Friday Night Lights   and   Dawson’s Creek   – all available on Prime Video.  Access titles for rental or purchase and add on a selection of over 160 Prime Video Channels, including Showtime and STARZ.  Launch Prime Video content, by saying “Amazon Prime Video” into the X1 Voice Remote, or by opening it directly from the X1 apps menu.      About Prime Video   Prime Video is a premium subscription streaming service that offers customers an unmatched collection of digital videos—all with the ease of finding what they love to watch in one place.   Included with Prime:   Watch thousands of popular movies and TV shows, including our award-winning Prime Originals such as   The Grand Tour,   The Marvelous Mrs. Maisel and Sneaky Pete, Academy Award-winning   Manchester by the Sea   and   The Salesman   and Academy Award-nominated   The Big Sick,exclusives, live sports and licensed and self-published content available in more than 240 countries and territories worldwide. Watch more with Prime Video Channels: Prime members can add 160+ channels like SHOWTIME, STARZ, and more—no extra apps to download, and no cable required. Only pay for the ones you want, and cancel anytime.  View the full list of channels available at   amazon.com/channels. Rent or Buy: Enjoy hundreds of thousands of titles, including new-release movies and entire seasons of current TV shows, available for all Amazon customers to rent or buy. Instant access: Watch where and when you want with the Prime Video app on your smart TV, mobile device, Fire TV, Fire tablet, Apple TV, or from the web.  For a complete list of compatible devices, visit   amazon.com/howtostream. Enhanced experiences: Make the most of every viewing with 4K Ultra HD- and High Dynamic Range (HDR)-compatible content. Go behind the scenes of your favorite movies and TV shows with exclusive X-Ray access, powered by IMDb. Save it for later with select mobile downloads for offline viewing.   In addition to Prime Video, the Prime membership includes unlimited fast free shipping options across all categories available on Amazon, more than two million songs and thousands of playlists and stations with Prime Music, secure photo storage with Prime Photos, unlimited reading with Prime Reading, unlimited access to a digital audiobook catalogue with Audible Channels for Prime, a rotating selection of free digital games and in-game loot with Twitch Prime, early access to select Lightning Deals, exclusive access and discounts to select items, and more.  To sign-up for Prime or to find out more visit: amazon.com/prime.     Frequently Asked Questions Do I need a subscription to watch "Included with Prime” content? If you have an active Amazon Prime membership, you will be able to watch the full “Included with Prime” library content on X1. If you do not have a Prime membership, but are registered on Amazon, you can purchase individual titles to watch within the Prime Video app on X1. As an X1 customer, will I have the option to sign up for Amazon Prime? Yes, you will be given the option to sign up for Amazon Prime as part of the Prime Video app on X1. In addition, you can also sign up for a 30-day free trial of Amazon Prime via X1.    **Note**:   Your trial will automatically continue as a paid-subscription after 30 days if not cancelled. Will Amazon Prime subscriptions be billed through my Comcast bill? All transactional activities for Prime Video on X1 are managed by Amazon, and will not be billed via your monthly Comcast bill. Any billing-related questions should be directed to  Amazon Customer Support . Will streaming Prime Video on my X1 TV Box count towards my monthly Internet data usage? Yes. Prime Video is delivered over your Xfinity Internet service to your X1 TV Box. Therefore, Prime Video will be subject to the rules, terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply.  Learn more about X1 Internet data usage . How do I set Parental Controls or block access to Amazon Prime on X1? There are several ways you can set Parental Controls for Amazon Prime on X1: Lock TV-MA content under   Settings > Parental Controls > TV Rating Locks. Once locked, a Parental Control PIN is required before you can access the Prime Video app. Note:   Choosing this option will also lock all other TV-MA Internet apps on X1, and will require you to enter a PIN before accessing those apps moving forward. You can block access to the Prime Video app using an Application Lock.   Learn more about Application Locks for X1. **Note**:  Once the app is launched, X1 Parental Control settings will not guard against new content searches or playback within Amazon Prime on X1. Prime Video features  its own set of parental controls and purchase restrictions . Are there any accessibility features available with Prime Video on X1? Since Prime Video on X1 is a third-party application, most of your X1 accessibility user preferences will not be observed once you launch the app. However, you can enable Amazon’s own set of accessibility features - such as captions, descriptive video service, subtitles and a talking guide - within the app. What language options are available for Prime Video on X1? Currently, the Prime Video app on X1 is available in English only. However, there are select titles available in the Prime Video library with non-English language tracks. How do I return to the X1 main menu once I am in Prime Video on X1? Press the  Exit   button on your remote to exit Prime Video on X1. You can also press the  Guide  or  xfinity  buttons on your remote. Saying a voice command like “Watch CNN” into your X1 Voice Remote will also exit the Prime Video app. Why aren’t my Prime Video purchases appearing in Prime Video on X1? Titles purchased or rented in Prime Video only appear in the Prime Video app, they will not appear in your X1 purchases.
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Question   Where can I get a local printable Xfinity channel lineup?   Answer ***Created by our Community***     Comcast may have it online at  https://www.xfinity.com/learn/channel-lineup  or  https://www.xfinity.com/support/local-channel-lineup/. From there you will see the option to "Print".   A lineup may also have been included with one of your recent bills -- check  https://customer.xfinity.com/ .   Service Centers should have printed channel lineups. Check locations and hours at http://www.xfinity.com/support/service-center-locations/ to pick one up, or call Customer Service at 1-800-Comcast and have them send a lineup to you.   For more details, see here: https://www.xfinity.com/support/articles/id11-channel-lineup   To request a Braille or large print TV channel lineup, contact the Comcast Accessibility Support Center for Customers with Disabilities by emailing  accessibility@comcast.com .  
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There are different remotes for our X1 boxes. This article is designed to give you information about these different remotes. 
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  Below please find some X1 boxes along with photos depicting where to find the IR Target Eye locations (notated in yellow square), as well as the manufacturer name, X1 Platform name and any pertinent notes. Important point: ALL X1 boxes (excluding the RNG150 models) can do both RF and IR.  For larger images of more information, please message me.   Below is the Samsung XG2, manufacturer model number (on the bottom of the unit) is SX022ANM   Below is the Samsung RNG-150N, manufacturer model number SR150BNM   Below is the Pacxe XG2, manufacturer model number PX022ANM. Please note, the target is small and will appear as a tiny triangle centered just below the face of the unit.   Below is the Pace XG1, manufacturer model number PX001ANM   Below is the the Pace RNG-150N, manufacturer number PR150BNM   Below is the Pace Xi3, Manufacturer model number PX032ANI.   Below is the Pace XiD, Manufacturer model number PXD01ANI .   Below is the Cisco XiD, manufacturer model number CXD01ANI     A few more important notes to remember regarding IR usage. First, all X1 boxes use the same IR codes. So, if you change from one X1 box to a different model X1 box, you will not need to change any IR codes in your third party remotes. Some boxes have different sensitivity concerns with the IR signal, but the codes are the same. Usually, you can adjust the sensitivity gain via your third pary control processor.    Second, you cannot use Legacy Box IR codes with X1 boxes. They will not work. The same goes for the reverse; X1 codes will not work with Legacy products.   Lastly, not all Legacy product IR codes will work across different Legacy products. Many will, but some will not.     Additional Resources: Find out how to hide your TV Box or TV Adapter and still use your remote with an IR Extender or IR Receiver: https://www.xfinity.com/support/articles/using-your-remote-control-with-an-ir-extender
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  Xfinity Flex brings you what you love, all in one place - your TV! And now, you’re eligible for Flex if you have Xfinity Internet, even if you don’t have Xfinity TV service. With Xfinity Flex, you’ll be able to stream more than 10,000 free movies and shows, access premium subscriptions like Netflix, Amazon Prime Video, HBO and Showtime, and rent or purchase top movies and shows - all without switching apps or inputs, and with one-stop search and control thanks to our award-winning Voice Remote. Flex customers can also access their music choices, like Pandora, iHeartRadio and Amazon Music. Certain Xfinity features are also available if you’re using Flex with an xFi Gateway, like pausing WiFi and setting parental controls through xFi. To use Xfinity Flex, you'll need an Xfinity Flex streaming TV Box.  The first Xfinity Flex streaming TV Box (a 4K-enabled box) is included  with your Internet service. Each additional box is just $5/month. If you'd like to cancel your service for any reason, you’ll need to return your Box. To get Xfinity Flex, go to  xfinity.com/flex  and select  Get Flex . You can also get Flex by calling 1-800-xfinity or visiting a retail store.         Eligibility Requirements To qualify for Xfinity Flex, you'll need: Xfinity Internet TV with an available HDMI port Please note: You can have a maximum of   three   streaming TV Boxes on one account. You must return your Xfinity Flex streaming TV Boxes upon the end of your Flex service. If you're an Xfinity TV customer, you aren’t eligible for Flex. Internet Essentials, Prepaid Internet and Bulk customers aren’t eligible at this time. Features Watch top apps like   Netflix,   Amazon Prime Video,   YouTube,   HBO,   Showtime   and more. Stream over 10,000 free movies and TV shows. Includes the award-winning Voice Remote. 4K HDR-capable. Rent and purchase top movies and shows. It's easy to add or remove services. Listen to music with   Pandora,   Amazon Music,   iHeartRadio   and more. Subscribe to Video On Demand channels like   Dog TV,   Stingray Karaoke,   Lifetime Movie Club   and more. No long-term commitment. Cancel anytime. Easy to set up. Simply plug it in and connect to your Xfinity Internet. Installation You can get Xfinity Flex shipped directly to your home or by picking up your equipment at a local Xfinity Store. If you pick up at a store, you should receive an Xi6 TV Box and an XR15 Voice Remote as part of your Flex order. Just follow the instructions in the Self-Install Kit and you'll be up and running in no time. You'll need the phone number associated with your account when you  activate the device , so have that handy. If you’re renting a Gateway, it’ll automatically connect during the activation process for the TV Box. If you’re using an  eligible modem  that you purchased, you’ll be prompted to set up WiFi manually during activation. As you activate your Xfinity Flex streaming TV Box, watch for tips and tricks to help you get the most of your experience, like how to easily find content or how to set up xFi if you’ve got an xFi Gateway. Self-Install Kit Equipment Xfinity Flex can be installed by Self-Install Kit, which includes: Flex streaming TV Box Xfinity Voice Remote Power cable HDMI cable     Activation Process Activate your Xfinity Internet. If you rent an Xfinity Gateway, the easiest way to activate it is to use the Xfinity xFi app. If you bought your own device or don’t want to use the Xfinity xFi app, you can complete activation by visiting   xfinity.com/activate. See step-by-step instructions on   Activating Your Xfinity Internet Service. Before setting up Xfinity Flex, make sure you can connect to your home Xfinity Internet network (either WiFi or wired with Ethernet cable) through a desktop or mobile device. Connect the HDMI cable from your TV to the TV Box. Turn on your TV and choose the correct HDMI input. Plug the power adapter into an electrical outlet and connect the other end to the USB-C port on the box. Once the power indicator lights up, you’re ready to go! Only use the supplied power adapter, and avoid outlets controlled by dimmers. Remove the plastic tab from the back of the remote, aim it toward the box and wait for on-screen instructions.   Power on the device.   Select your language.   If you have an Xfinity Gateway, your device will try to automatically connect to your WiFi. If you'd like to set up your connection manually, press the   Info   (i) button on your Xfinity Remote.   If your box can’t connect automatically, you can manually connect using one of three options:   Enter your WiFi network password.   Use WiFi Protected Setup (WPS) pairing.   Use an Ethernet cable.   Enter the last four digits of the phone number listed on your Xfinity account.   Create or choose a name for your TV Box.   Your device will automatically optimize for sound and HD video.   Set up your Voice Remote.   At this point in the activation process, if your Internet connection hasn't been fully established, you may be asked to connect to WiFi. Please refer to   step eight   for instructions on how to connect to your network.   Scroll through Flex Tips & Tricks using the   left   and   right arrow buttons   on your remote to read through the tutorial. Click   Let’s Get Started   once you’re ready to start using your Xfinity Flex TV Box.   Your Flex TV Box is now ready to use! Activation Troubleshooting If you're having trouble activating your Flex streaming TV box, the most common solution is to restart it by reconnecting your USB-C power cord and HDMI cable to both the box and TV. Make sure you’re connected to the Internet. Restarting your modem can fix many common Internet-related issues. You can also try to connect with a wired Ethernet cable to check if the issue is with your WiFi connection. If you're having network connection issues or need to reestablish your network connection, you can press the   WPS button   (two arrows icon) on the bottom of the TV Box. Until you're able to complete your Voice Remote pairing, make sure you point your remote directly towards the front of the TV Box. If you come across an error screen and you can't fix the issue on your own, please mention the error code on the bottom-right corner of your TV screen when   talking with us.     Frequently Asked Questions How do I get Xfinity Flex? The easiest way to get Xfinity Flex is by visiting  xfinity.com/flex  and selecting  Get Flex . You can also order Xfinity Flex by calling 1-800-xfinity or visiting an Xfinity Store. The Xfinity Flex TV Box is owned by Comcast and leased to you month-to-month. The first Xfinity Flex TV Box is included with your Internet service and is 4K UHD-ready. Each additional box is currently $5 per month. How do I set up Xfinity Flex? Plug the Xfinity Flex streaming TV Box into a TV and follow the prompts to activate and connect it to the Internet. See the  Flex Activation Process . Do I need an Xfinity xFi Gateway to get Flex or can I use my own modem? ? We recommend using an xFi Gateway to use features like our  Xfinity xFi  digital dashboard right on your TV, but you can choose to use your own modem instead. What can I expect after I order Xfinity Flex? You should get your Xfinity Flex streaming TV Box within three to five business days. Just follow the instructions in the kit and you'll be up and running in no time. You'll need the phone number associated with your account, so have that handy. Learn more about how to  activate your Xfinity Flex streaming TV Box . Where do I find content on Xfinity Flex? You’ll be prompted to connect your favorite apps like Netflix and Amazon as soon as you activate Xfinity Flex. You can also use your voice to find things like “HBO,” “YouTube,” and “Free Movies.” What content is on Xfinity Flex? Xfinity Flex allows users to access Netflix, YouTube, Amazon Prime Video, Starz and HBO, plus thousands of free movies and TV shows. New content is being added daily. Can I watch live TV? Broadcast TV (e.g., NBC, CBS, ABC and Fox) and cable networks (e.g., CNN, ESPN and HGTV) are not included with Xfinity Flex. If you'd like to watch live TV and gain access to Cloud DVR to record shows, as well as an On Demand library with over 100,000 movies and shows, then Xfinity X1 is the best service for you. Can I use a DVR? No, DVR service isn't available with Xfinity Flex. If you're interested in DVR service to record your favorite live shows and movies, we recommend an Xfinity TV package with X1. Can I buy movies and TV series? Yes. You can find your  Purchases  on the Flex home screen or by saying “Purchases” into your Voice Remote. I have a 4K TV. Does Xfinity Flex support 4K UHD streaming? Yes! The Xfinity Flex streaming TV Box supports 4K UHD streaming and provides access to 4K titles and content. 4K UHD content can be found using Prime Video, YouTube and Netflix currently, and more content will be added in the future. You need to have a 4K-compatible TV as well as, in some cases like Netflix, a 4K subscription. I currently subscribe to Netflix. Can I keep watching on Xfinity Flex using my existing login information? Yes. You'll be asked to sign in once you open the Netflix app on Xfinity Flex. I currently subscribe to HBO, Cinemax, Showtime, Starz and/or Epix online. Can I continue watching on Xfinity Flex using my existing credentials? No, you'll need to cancel your existing subscription and purchase these services through Comcast in order to access them on your Xfinity Flex device. If I cancel Xfinity Flex, will I lose my Internet service? No, canceling Xfinity Flex will have no effect on your Xfinity Internet service. However, you're required to return your Flex TV Box. How does xFi work with Xfinity Flex? Control your Xfinity xFi service on Xfinity Flex - know what devices are online and pause WiFi access during family time. Xfinity Flex automatically connects to the Internet using xFi. Does all my Xfinity Flex content, including content from Comcast/NBCUniversal and my Xfinity Home Camera feeds, count against my broadband usage? Xfinity Flex is an Internet-only service, meaning  all   usage on Xfinity Flex is streamed over the Internet. Video (including from Comcast and NBCUniversal), music, web cameras and the Xfinity Flex guide itself - all of these will count toward your Internet usage. You can check your data usage in the  Account   section on Xfinity Flex. Why should I subscribe to Xfinity Flex? Xfinity Flex offers access to top streaming services, free movies and TV shows on demand, access to the award-winning Voice Remote, home automation capabilities and more. Plus, your first Xfinity Flex device is included with your Xfinity Internet, and any additional devices are only $5 each. I have a Roku/Fire TV/Smart TV. Why should I get Xfinity Flex? Xfinity Flex is a 4K-capable device that allows you to search your entire entertainment library with the award-winning Voice Remote, without switching apps or inputs. You can control your Xfinity xFi service to know what devices are online and pause WiFi access during family time - plus, you can access 24/7 customer service if you ever need it. How is Xfinity Flex different from X1? Xfinity Flex is for streaming-only customers not interested in "cable TV," allowing for a new way to stream apps in one place and providing flexibility, control and value. If you're interested in the top live broadcast and cable networks, a Cloud DVR to record shows, an On Demand library with over 100,000 choices, the X1 Sports App for scores and live games from all the major sports leagues and 200+ live channels to go in the Stream app, Xfinity X1 is the best choice for you - the premium home entertainment experience. Can I use the Xfinity Stream app with Xfinity Flex? Yes, you can watch purchased and/or rented content and premium subscriptions when you log into the Xfinity Stream app with your Xfinity ID and password. I am an X1 customer and I want Flex for a spare room. How do I get that extra device? Xfinity Flex won't work in your home if you already have X1, but we can give you another X1 box for your spare room. How do I return my Flex equipment? Go to  xfinity.com/returns , and you’ll see a list of all the Xfinity equipment on your account. Select your Flex box, and then you’ll be given two return options: Print a free UPS return label; then pack it in the original shipping box (if you still have it) and ship it to us. Bring it to a local Xfinity Store, where it will be taken off your account immediately.     For additional information on Xfinity Flex see here:  https://www.xfinity.com/learn/flex https://www.xfinity.com/support/articles/xfinity-flex-overview https://www.xfinity.com/support/articles/flex-activation-process https://www.xfinity.com/support/articles/xfinity-flex-faqs
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When a problem occurs while watching Xfinity On Demand, you may receive an error code and a brief message describing the issue. We apologize for the inconvenience this error has caused. Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving them. If you’re an Xfinity X1 customer, you can use the search bar above to look up the specific error code you received. In addition, if you are signed in to   My Account, you can use the   TV Support Tool   to troubleshoot and refresh your Xfinity TV service in just a few steps. Most Common Xfinity On Demand Error Codes   Error Code           Error Message CL-13 CL-0x000d CL-0x0011 CMOD-4 CMOD-8 CMOD-54001 CMOD-54002 CMOD-0x0004 CMOD-0x0008 CMOD-0xD2F1 CMOD-0xD2F2 ERR-6 SRM-20 SRM-24 SRM-0017 SRM-8012 SRM-8017 SRM-9001 SRM-0x0020 SRM-0x000c SRM-0x8012 SRM-0x9001   We're sorry, but we are experiencing an issue at the moment. Please try your selection again in a few minutes or try a different one. For more information and further assistance, please visit xfinity.com/help. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. CMOD-0x0007 ERR-7 SRM-8 SRM-65532 SRM-0x0008 SRM0xfffc VM-255 VM-0x00ff We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. ERR-36895 ERR-36896 SRM-0x901F SRM-0x9020 A subscription for this channel is required to view this program. For ordering information, visit xfinity.com/help. We apologize for any inconvenience. Error code (****) Please   contact us   to add this package to your Comcast subscription. CL-7 CL-0x0007 ERR-0 We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. CL-14 CL-0x000e SRM-8001 SRM-0x8001 We’re sorry you are having difficulty. Please retry your selection. You may also try tightening your cable connections. If the problem persists, please unplug your box for one minute. Visit xfinity.com/help for further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please   contact us. Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us.     If the error code you received is not listed above or if these troubleshooting steps don't fix the problem, you can contact us at any time by posting your questions in our OnDemand board or contact us.   Additional Resources https://www.xfinity.com/support/articles/top-video-on-demand-error-codes
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This article explains our new MLB Extra Innings Out of Market HD Beta feature. XFINITY X1 customers with an MLB Extra Innings subscription and an XFINITY TV package that includes HD service will now be able to watch all games in HD!
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This article provides details on how to program your Xfinity non-X1 TV remote
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If you have SEC Network as a part of your current level of service (meaning you can see the SEC Network on your channel lineup), then you also have access to SEC Alternate channels online and on your mobile device. This article explains how to find those channels.
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The Hulu app is now available to all Xfinity Flex and eligible Xfinity X1 customers! Hulu is a popular subscription over-the-top (OTT) video service for streaming TV shows and movies from many broadcast and cable networks and studios. Hulu gives you access to shows from ABC, NBC, FOX, A&E and many more networks, plus exclusive Hulu Originals like   The Handmaids Tale, Ramy, Little Fires Everywhere, Marvel’s Runaways   and   Dollface. To access the Hulu app, you’ll need: A compatible streaming TV Box with Xfinity Flex service, or a compatible X1 TV Box (RNG150 and Pace XG1v1 aren’t compatible) with Xfinity TV service. Xfinity Internet service (any level). A subscription to one of Hulu’s plans.     Get to the Hulu App on X1 or Flex You can get to the Hulu app in a few ways. To find Hulu in the X1 and Flex   Apps   menus, you can: Press the   xfinity   button on your remote. Select   Apps. Go to   Hulu   under   Video. You’ll also see Hulu TV shows and movies in your search results if you’re browsing on X1 or Flex. Launch the Hulu App Once you’ve chosen   Hulu   from the X1 or Flex   Apps   menu or said “Hulu” into your Voice Remote, the app will launch.     Log In to Hulu on a Computer or a TV Choose   Log in   to use your existing Hulu login information to sign into the Hulu app on Flex or X1. You can also select   Start Your Free Trial   on your TV Box to sign up for new Hulu subscription.   If you chose   Log in, select either   Activate on a computer   to use your computer to log into Hulu or   Log in   on this device   to complete the process on your TV.   To activate   on a computer, go to   hulu.com/activate   and, when prompted, enter the code that appears on your TV.   To activate on a TV (by selecting   Log in on this device), you’ll be asked to enter your Hulu credentials. Note:   Forgot your Hulu username or password? Go to   hulu.com. Click   Log in, then click   Forgot your email and password?.   You’ll have the option to select an existing email or enter a new one. Then, enter your Hulu password.   You’ll be asked to choose a user profile to start watching Hulu. Once you pick one, you’ll go to the Hulu home screen.     Hulu Home Screen and Playing a Show Once you’ve signed into Hulu, choose   Hulu   from the X1 or Flex   Apps   menu or say “Hulu” into your Voice Remote to be taken to the Hulu home screen.   From the top navigation bar, you can select   Hulu Picks,   Unwatched in My Stuff,   TV,   Movies   and more. After selecting a show or movie, you'll see a description of the program and the   Start Watching   button. For saving and keeping track of your favorite shows and movies within the Hulu app, add them to your   favorites   list by clicking   + My Stuff.     Go Directly to a Hulu Movie or Series From X1 or Flex In the X1 or Flex menu, after selecting a movie or show, you can be taken directly to the program without going through the Hulu home screen. Choosing a Movie If you’re signed into the Hulu app and you pick a movie on X1 or Flex that is available on Hulu, select the   Play On Hulu   button. The app will launch and begin playing the movie. Press the   Exit   button on your remote to leave the movie and go back to the X1 or Flex menu.   Sign In From the X1 or Flex Episode Guide (or Movie) If you open the episode guide on X1 or Flex for a series available on Hulu, you can choose   Sign-In/Sign-Up   to launch the app.   Follow the process for signing in from the Log In to Hulu on a Computer or a TV   section. You can sign up for a Hulu subscription directly from Xfinity Flex and Xfinity X1! Existing Hulu subscribers should choose   Log in   after launching the app.  Sign Up for Hulu in Flex or X1 Launch the Hulu app from the Apps menu in Flex or X1, or by saying “Hulu” into your Xfinity Voice Remote.   A Hulu screen will appear while the app loads.   You’ll see buttons to   Log In   or   Start Your Free Trial. Choose   Start Your Free Trial   to view the two available subscription plans.   Two subscription plans are available through the Hulu app on Flex – Hulu's ad-supported plan for $5.99 per month or Hulu (No Ads) for $11.99 per month.   Choose   Continue   once you choose the plan you want, then you’ll be asked to create your account. Select   Email   and you’ll have the option to sign up with an existing email or enter a new one.   Once you’ve created your account, you’ll be shown the details of the plan you picked, and you can choose   Subscribe   or   Cancel.   You’ll need to enter your   Purchase PIN   if you have one. Then you’ll receive confirmation that you’ve successfully signed up for Hulu.   You can now begin enjoying your Hulu subscription and can customize your plan by following the onscreen prompts.     Sign Up When Choosing a Movie or TV Episode in Flex or X1 Choose a movie or TV episode from the Flex Episode Guide. Choose   Watch Options.   Select   Hulu Sign-In/Sign-Up.   Follow the same steps outlined in Sign Up for the Hulu App .     Frequently Asked Questions Why can’t I access the Hulu app on my X1 TV Box? If you don’t see Hulu content on your TV Box, please verify that you: Have a compatible X1 TV Box (RNG150 and Pace XG1v1 devices aren’t supported). Have Xfinity Internet services (any level). I don’t have Xfinity TV but I have Xfinity Internet. Can I access the Hulu app? Yes, but only if you have an  Xfinity Flex  device, too. Customers can access Hulu on a variety of non-Xfinity devices as well. Information on supported devices is available at  hulu.com . How do I manage my Hulu subscription? You can  see and cancel your Hulu subscription right from your TV Box  if you signed up for Hulu through Xfinity. The ability to  upgrade and downgrade  your Hulu subscription from your TV Box is also becoming available. Do I need to register or sign in to use Hulu? Yes, you can use your existing Hulu credentials to sign in to the Hulu app on Flex or X1. Select  Log in  once you launch the Hulu app on your TV Box. How much does Hulu cost? Aside from the prices for your Xfinity services, you can subscribe to one of two different Hulu plans, from the Hulu app on X1 and Flex: Hulu’s ad-supported plan for $5.99 per month or Hulu (No Ads) for $11.99 per month, to gain access to Hulu’s on-demand streaming library. Can I access Hulu + Live TV on X1 or Flex? No, the Hulu + Live TV service isn’t available on Xfinity devices. Only Hulu’s Video On Demand library is available. Customers who purchased Hulu + Live TV directly from Hulu won’t be able to access Live TV or their Hulu DVR recordings on the Hulu app on Flex and X1. I forgot my Hulu username or password. How do I find my username or reset my password? Please visit  Hulu’s Help Center  to recover your Hulu username or reset your password. Is Hulu in HD? Yes, select titles in Hulu’s library content are available to stream at 1080p or 720p. Is Hulu in 4K? No, Hulu’s 4K library is not available on X1 and Flex currently. Does watching Hulu count against my monthly Internet data usage? Yes, Hulu content is streamed from the Internet, and will count against your monthly data usage. How do I cancel my Hulu subscription billed by Xfinity? Customers who signed up for a Hulu subscription through X1 or Flex can cancel it through the  Apps & Subscriptions Management menu in X1 or Flex . To get there, visit  Apps & Subscriptions  under the  Settings   menu of X1 or Flex. Or say “Manage Hulu” into your Xfinity Voice Remote. How do I block access to Hulu on Flex or X1? There are two ways you can set parental controls for the Hulu app: Lock TV-MA content under   Settings > Parental Controls > TV Rating Locks. Once locked, a Parental Control PIN is required before you can access the app. You can block access to the Hulu app using an   Application Lock.   How do I cancel my Hulu subscription? If your Hulu subscription appears on your Xfinity bill, go to the  Apps & Subscriptions Management  menu on your Xfinity Flex Streaming TV Box or Xfinity X1 TV Box. Find it under  Apps & Subscriptions  in Flex  Settings . You can also find it by saying “Manage Hulu” into your Xfinity Voice Remote. Once there, select  Unsubscribe  and follow the onscreen prompts. If you have issues accessing this menu, please  contact us . If your Hulu subscription isn’t billed by Xfinity, please visit  hulu.com/account . How do I view the status of my Hulu subscription? If your Hulu subscription appears on your Xfinity bill, go to the  Apps & Subscriptions Management  menu on your Xfinity Flex Streaming TV Box or Xfinity X1 TV Box. Find it under  Apps & Subscriptions  in Flex  Settings . You can also find it by saying “Manage Hulu” into your Voice Remote. Once there, you can find the details of your Hulu plan on the left-hand side of the menu. If you have issues accessing this menu, please  contact us . If your Hulu subscription isn’t billed by Xfinity, visit  hulu.com/account  to view your subscription details. I signed up for Hulu through Flex or X1, but I forgot my username or password. How do I find my username or reset my password? Please see  this article  on Hulu's Help Center for more information on resetting your password and recovering your email address. What will happen to my Hulu account if I cancel my Xfinity service? If you cancel your Xfinity service, you’ll still have access to Hulu until the end of your current Hulu billing cycle. Your Hulu subscription will not automatically renew after that. You can resubscribe at any time by visiting  hulu.com .       Additional Resources: https://www.xfinity.com/support/articles/hulu-app-overview https://www.xfinity.com/support/articles/hulu-app-signup https://www.xfinity.com/support/articles/manage-hulu-subscription https://www.xfinity.com/support/articles/hulu-app-faqs https://www.xfinity.com/hub/tv-video/hulu-on-xfinity
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