Community Forum

TV

Top Contributors
Sort by:
The Xfinity TV Beta app on Roku is available in the Roku Channel Store! The Beta trial allows XFINITY TV customers to access their XFINITY TV cable service, including live and On Demand programming as well as cloud DVR recordings (for X1 Cloud DVR customers), on a Roku streaming device or Roku TV.
View full article
This resource is used to find programming codes online, on X1 and within the XFINITY My Account app for setting up, syncing and pairing your remote.
View full article
What does the error "ref cide s0a00" mean and how to fix it?
View full article
Question   Can I buy my own DVR or cable box?   Answer   Yes. You can purchase your own device or DVR available from a legitimate retailer and-or authorized reseller in the United States.  Below are a list of a few of the models of "purchasable equipment" that Comcast supports:   Company Model # ADB DMX-CT1 Diego, Inc HDDMR7000 Mitsubishi HD-6000 Mitsubishi HD-4001 Motorola HDT300 Samsung GX-SM530CF Sony DHG-HDD 250 Tivo TCD652160 Tivo TCD648250B Tivo TCD658000 Tivo TCD748000 Tivo TCD746320 Tivo TCDA90000 Tivo TCD750500 Tivo TCD848000 Tivo TCD840300 Tivo TCD758250 Tivo TCD846500     Any customer owned device (above) would need to be activated via a Comcast-supplied cable card.   Will I be charged to use a CableCARD? The first CableCARD in a retail CableCARD device is free to Comcast customers. If a second CableCARD is needed for the same device (as is the case with certain older model TiVo devices), a charge will be applied based on your area.   Will I receive an equipment credit if I use my own CableCARD-compatible retail device? If you own a CableCARD-compatible device with an activated CableCARD and subscribe to an XFINITY TV service package that includes equipment as part of the service, you will receive a monthly equipment credit of $2.50 for each CableCARD-compatible retail device on your account. To learn more, see our Customer Owned Equipment Policy. http://www.xfinity.com/equipmentpolicy     Some additional detailed information can be found at the links below:   http://customer.comcast.com/help-and-support/cable-tv/about-cablecards/   https://customer.xfinity.com/help-and-support/cable-tv/how-to-get-a-cablecard     Question   What about Motorola or Scientific-Atlanta or Cisco or Pace cable boxes on online auction sites?   Answer   Comcast is compliant with the FCC ruling that we offer customers the option to purchase a digital descrambler through authorized retail outlets. Comcast would then supply the customer with a POD (point of deployment) authorization card (cable card). However, we are not aware of any Motorola/Scientific-Atlanta/Cisco/Pace digital converters being offered through authorized retail outlets in the United Sates. Since we know of no authorized retailers or cable companies yet selling these digital converters in the United States, any such device could be the property of Comcast or another cable company. If we determine by the serial number that the box is lost or stolen and/or the property of another cable company, we would not support it. Information received would then be turned over to the proper authorities.     **NOTE**: The Comcast Help Forums are not to be used for trading/swapping, selling or advertising non-Comcast products, services, or other online venues. This includes multilevel marketing schemes and soliciting funds or other donations for what may or may not be a charitable cause. Members who post referral links to these sites will have their posts/signatures edited and may be subject to banning. Community memberships created solely for such purposes will be banned.       Question   Can I buy used Comcast TV Boxes?     Answer   Cable operators purchase TV Boxes from TV Box manufacturers that they then rent to their customers. While these boxes are generally not intended for retail sale to consumers, some of the boxes find their way into the marketplace (lawfully or not) and are sold by resellers to consumers ("Off-Market TV Boxes"). If you have purchased your own Off-Market TV Box from a reseller, please take the time to acquaint yourself with the requirements of "Qualifying Equipment" pursuant to Comcast's  Customer Owned Equipment Policy (see below) . Comcast will support such devices only if they comply with the requirements set forth in that policy. You may  contact us  with questions or to find out if your new device meets the requirements of "Qualifying Equipment." In addition, please ask the reseller who sold you your device for instructions for activation and troubleshooting problems. Please be aware, not all models are supported in every location. Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. Note:  These Off-Market TV Boxes available from resellers are different from retail CableCARD-compatible devices like TiVo that are specifically developed for consumers, and from retail streaming devices such as Roku and Samsung Smart TVs that are compatible for use with the Xfinity Stream app as part of the Xfinity TV Partner Device Program. For more information, please see FAQs about  CableCARDs  and  Xfinity Stream for Xfinity TV Partner Devices .     Additional Service Information Please also note the following service-related information for customer-owned Off-Market TV Boxes: HD Service:   If your Off-Market TV Box is HD-compatible, you would like HD service, and your Xfinity TV subscription does not include HD service, a charge for HD Technology* may apply. HD DVR Service:   If your Off-Market TV Box is DVR-capable, and you would like DVR service, and your Xfinity TV subscription does not include DVR service, charges for DVR Service* and HD Technology* will apply (Note:   Comcast DVR service is only available to HD customers). Service to Additional TVs:   To the extent that you use your Off-Market TV Box on secondary outlets, you will be responsible for the applicable Service to Additional TV Fee.* Customer-Owned Equipment Credit:   If you use your Off-Market TV Box and have no rented Xfinity TV Box from Comcast, you will receive a Customer Owned Equipment credit in those cases where the price to rent an Xfinity TV Box is included in your package price. Where Comcast rented equipment is offered and charged a-la-carte and not included in the package price, or where you are using an Off-Market TV Box as an additional outlet. You will not receive a credit; instead you simply will not be charged a rental fee when you use a customer-owned TV Box in place of a rented Xfinity TV Box. Activation Process for CableCARD-Compatible Devices:   As set forth in the   Customer Owned Equipment Policy, CableCARD activation for customer-owned TV Boxes requires verification that the device has not been stolen from Comcast. Such verification can take up to several days.   * Note:  These fees also apply to customers using our rented Xfinity TV Boxes.     Customer Owned Equipment Policy Comcast provides a credit to customers who have an activated CableCARD installed in a customer-owned device (e.g., TiVo or CableCARD-equipped television) or customers that own a qualifying converter (See Customer Owned Equipment Policy) if the customer subscribes to a Comcast video service that includes equipment as a part of the service. Customers who qualify will receive a monthly credit of $2.50 for each qualifying activated CableCard device or converter.
View full article
What is the Xfinity X1 Xi5 box and how does it work?
View full article
This article explains the differences between the different Xfinity X1 TV boxes and their features
View full article
What is the Xfinity XG1v4 TV Box and how does it work?
View full article
This article explains how do I turn on/off closed captioning on my all Xfinity TV boxes?
View full article
There are different remotes for our X1 boxes. This article is designed to give you information about these different remotes. 
View full article
This article explains our new MLB Extra Innings Out of Market HD Beta feature. XFINITY X1 customers with an MLB Extra Innings subscription and an XFINITY TV package that includes HD service will now be able to watch all games in HD!
View full article
This article provides details on how to program your Xfinity non-X1 TV remote
View full article
What is the Xfinity Easy Pair App for X1 and how to use it?
View full article
How to get local Xfinity Channel Lineup and what are the “New Channels" 1000-1999
View full article
Comcast offers a large-button remote to Accessibility customers upon request and this article provides you information about that remote
View full article
This article provides details as to what Video Description is and instructions on how to enable that feature
View full article
This article explains iHeartRadio on Xfinity X1
View full article
The Xfinity TV Partner app will enable TV  manufacturers to allow consumers to watch Xfinity TV cable service on their devices without the need for a leased set-top box.
View full article
In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. 
View full article
Sometimes sports can be subject to  blackout  restrictions, this article explains what blackout restrictions are and when to expect them. 
View full article
This list is a compilation of XFINITY's most common TiVo Error Codes along with an Explanation and Resolution
View full article