TV

Question   Can I buy my own DVR or cable box?   Answer   Yes. You can purchase your own device or DVR available from a legitimate retailer and-or authorized reseller in the United States.  Below are a list of a few of the models of "purchasable equipment" that Comcast supports:   Company Model # ADB DMX-CT1 Diego, Inc HDDMR7000 Mitsubishi HD-6000 Mitsubishi HD-4001 Motorola HDT300 Samsung GX-SM530CF Sony DHG-HDD 250 Tivo TCD652160 Tivo TCD648250B Tivo TCD658000 Tivo TCD748000 Tivo TCD746320 Tivo TCDA90000 Tivo TCD750500 Tivo TCD848000 Tivo TCD840300 Tivo TCD758250 Tivo TCD846500     Any customer owned device (above) would need to be activated via a Comcast-supplied cable card.   Will I be charged to use a CableCARD? The first CableCARD in a retail CableCARD device is free to Comcast customers. If a second CableCARD is needed for the same device (as is the case with certain older model TiVo devices), a charge will be applied based on your area.   Will I receive an equipment credit if I use my own CableCARD-compatible retail device? If you own a CableCARD-compatible device with an activated CableCARD and subscribe to an XFINITY TV service package that includes equipment as part of the service, you will receive a monthly equipment credit of $2.50 for each CableCARD-compatible retail device on your account. To learn more, see our Customer Owned Equipment Policy. http://www.xfinity.com/equipmentpolicy     Some additional detailed information can be found at the links below:   http://customer.comcast.com/help-and-support/cable-tv/about-cablecards/   https://customer.xfinity.com/help-and-support/cable-tv/how-to-get-a-cablecard     Question   What about Motorola or Scientific-Atlanta or Cisco or Pace cable boxes on online auction sites?   Answer   Comcast is compliant with the FCC ruling that we offer customers the option to purchase a digital descrambler through authorized retail outlets. Comcast would then supply the customer with a POD (point of deployment) authorization card (cable card). However, we are not aware of any Motorola/Scientific-Atlanta/Cisco/Pace digital converters being offered through authorized retail outlets in the United Sates. Since we know of no authorized retailers or cable companies yet selling these digital converters in the United States, any such device could be the property of Comcast or another cable company. If we determine by the serial number that the box is lost or stolen and/or the property of another cable company, we would not support it. Information received would then be turned over to the proper authorities.     **NOTE**: The Comcast Help Forums are not to be used for trading/swapping, selling or advertising non-Comcast products, services, or other online venues. This includes multilevel marketing schemes and soliciting funds or other donations for what may or may not be a charitable cause. Members who post referral links to these sites will have their posts/signatures edited and may be subject to banning. Community memberships created solely for such purposes will be banned.       Question   Can I buy used Comcast TV Boxes?     Answer   Cable operators purchase TV Boxes from TV Box manufacturers that they then rent to their customers. While these boxes are generally not intended for retail sale to consumers, some of the boxes find their way into the marketplace (lawfully or not) and are sold by resellers to consumers ("Off-Market TV Boxes"). If you have purchased your own Off-Market TV Box from a reseller, please take the time to acquaint yourself with the requirements of "Qualifying Equipment" pursuant to Comcast's  Customer Owned Equipment Policy (see below) . Comcast will support such devices only if they comply with the requirements set forth in that policy. You may  contact us  with questions or to find out if your new device meets the requirements of "Qualifying Equipment." In addition, please ask the reseller who sold you your device for instructions for activation and troubleshooting problems. Please be aware, not all models are supported in every location. Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. Note:  These Off-Market TV Boxes available from resellers are different from retail CableCARD-compatible devices like TiVo that are specifically developed for consumers, and from retail streaming devices such as Roku and Samsung Smart TVs that are compatible for use with the Xfinity Stream app as part of the Xfinity TV Partner Device Program. For more information, please see FAQs about  CableCARDs  and  Xfinity Stream for Xfinity TV Partner Devices .     Additional Service Information Please also note the following service-related information for customer-owned Off-Market TV Boxes: HD Service:   If your Off-Market TV Box is HD-compatible, you would like HD service, and your Xfinity TV subscription does not include HD service, a charge for HD Technology* may apply. HD DVR Service:   If your Off-Market TV Box is DVR-capable, and you would like DVR service, and your Xfinity TV subscription does not include DVR service, charges for DVR Service* and HD Technology* will apply (Note:   Comcast DVR service is only available to HD customers). Service to Additional TVs:   To the extent that you use your Off-Market TV Box on secondary outlets, you will be responsible for the applicable Service to Additional TV Fee.* Customer-Owned Equipment Credit:   If you use your Off-Market TV Box and have no rented Xfinity TV Box from Comcast, you will receive a Customer Owned Equipment credit in those cases where the price to rent an Xfinity TV Box is included in your package price. Where Comcast rented equipment is offered and charged a-la-carte and not included in the package price, or where you are using an Off-Market TV Box as an additional outlet. You will not receive a credit; instead you simply will not be charged a rental fee when you use a customer-owned TV Box in place of a rented Xfinity TV Box. Activation Process for CableCARD-Compatible Devices:   As set forth in the   Customer Owned Equipment Policy, CableCARD activation for customer-owned TV Boxes requires verification that the device has not been stolen from Comcast. Such verification can take up to several days.   * Note:  These fees also apply to customers using our rented Xfinity TV Boxes.     Customer Owned Equipment Policy Comcast provides a credit to customers who have an activated CableCARD installed in a customer-owned device (e.g., TiVo or CableCARD-equipped television) or customers that own a qualifying converter (See Customer Owned Equipment Policy) if the customer subscribes to a Comcast video service that includes equipment as a part of the service. Customers who qualify will receive a monthly credit of $2.50 for each qualifying activated CableCard device or converter.

This article provides details on how to program your Xfinity non-X1 TV remote

This article explains iHeartRadio on Xfinity X1

To make sure you can take advantage of the latest video updates, customers with a Pave Vegas 575 SD DVR or the Pace Vegas 577 SD DVR are being asked to exchange these set-top boxes for a newer model set-top box.

X1 Overview and User Guide Xfinity X1 is simply extraordinary!   What is X1? X1 delivers the simplest, fastest and most complete way to access all your entertainment on all your screens. With X1, you experience TV and Internet together like never before with advanced search, personalized recommendations, apps at home and on the go and the fastest in-home WiFi for all rooms, all devices, all the time. Voice Remote You can control almost all aspects of your TV with the X1 Voice Remote. For a quick list of phrases you can use with your remote, see our  Voice Command Tips . X1 Apps on Your TV Open Netflix, Pandora, YouTube and more through your TV using  X1 Apps . Availability X1 is available to customers with Xfinity TV and Xfinity Internet service who have Digital Starter TV and Performance Internet service or above. Pricing is subject to change.  Contact us  for more information. X1 Quick Start and User Guides Already have X1? Please download the X1 Self-Installation  Quick Start Guide  or the full User Guide (available in  English  and  Spanish .)     Navigate the Guide Grid To access the guide grid, press the   Guide   button on the remote control.   To navigate up and down the channel listings in the guide: Use the   up arrow   and   down arrow   buttons to move one channel at a time. Use the   Page Up   and   Page Down   buttons to move several channels at a time. To jump to a specific channel,   search for it. To advance back and forth to different time slots: Use the   right arrow   button to advance in the grid one time slot at a time; use the   left arrow   button to go back to the previous time slot. Use the   FF   button to advance in the grid one day at a time; use the   Rew   button to go back a day. You can also view   channel information   and   program Information. Hit   Exit   to exit the guide.   X1 Main Menu To access the main menu, press the xfinity button on your remote control. Then, use the left arrow button or the right arrow button to browse through the menu options. Choose from any of the following and press the OK button on the remote to select it: Notification Center:   Use this option to see new notifications and a history of recent notifications. Notifications are intended to keep you up-to-date on everything you need to know about your Xfinity products. Notifications you may receive include tips on X1 features, upcoming appointment reminders, Xfinity Home alerts and more. To get started, see   Xfinity X1 Notification Center. Guide:   Use this option to access the X1 guide grid and view program listings, channel lineup, etc. You can also access the guide grid by pressing the   Guide   button on your remote. To get started with the guide, see these   instructions on navigating your X1 guide. Press the   Guide   button twice to access other options such as movies and grids, etc. Saved:   Use this option to access your saved recordings, recording schedule, favorites list, playlists and Xfinity On Demand purchases. This menu also includes   For You, which has recently recorded programs, favorites, watched shows and recommendations based on what you've watched on Xfinity On Demand. On Demand:   Use this option to access Xfinity On Demand TV Shows and Movies to watch anytime. To get started with Xfinity On Demand,   learn more about finding shows and movies in your X1 menu. Search:   Use this option to search for live TV shows, On Demand programs and your DVR recordings. You can also search for favorite actors and directors, channels, etc. To get started with search, learn more about   searching with your X1 search barand   searching with the remote control keypad. Apps:   Use this option to access the apps available through your X1 TV Box such as Pandora, Sports, Photos, My Account and more. Settings (Gear icon):   Use this option to manage the settings on your X1 TV Box (Parental Controls, Closed Captioning, Purchase PIN, guide settings, etc.) To exit the menu, press the Exit button on your remote.     Navigate the Guide Grid To access the guide grid, press the   Guide   button on the remote control.   To navigate up and down the channel listings in the guide: Use the   up arrow   and   down arrow   buttons to move one channel at a time. Use the   Page Up   and   Page Down   buttons to move several channels at a time. To jump to a specific channel,   search for it. To advance back and forth to different time slots: Use the   right arrow   button to advance in the grid one time slot at a time; use the   left arrow   button to go back to the previous time slot. Use the   FF   button to advance in the grid one day at a time; use the   Rew   button to go back a day. You can also view   channel information   and   program Information. Hit   Exit   to exit the guide.

What is the Xfinity X1 Xi5 box and how does it work?

This article explains the differences between the different Xfinity X1 TV boxes and their features

3D programming on Xfinity X1

The Xfinity TV Partner app will enable TV  manufacturers to allow consumers to watch Xfinity TV cable service on their devices without the need for a leased set-top box.

  XFINITY CableCARD Activation and Pairing Online Website   A new self-service online tool is now available for customers to pair and activate a CableCARD for their customer-owned, CableCARD-compatible retail device Previously, the only way for customers with a CableCARD Self Install Kit to activate was to call the CableCARD Support line at 1-877-405-2298. Now, customers have the new online tool at   www.xfinity.com/activatecablecard   as another convenient option.    https://activatecablecard.xfinity.com/cablecardactivate/   Additional functionality is now active with this tool.    The re-pair feature now allows a customer to attempt to re-pair a CableCARD online if the associated host information is already in our system. Previously, that step would require a phone call.    www.xfinity.com/activatecablecard  

This article explains how to access the Netflix app on your Xfinity X1 TV box and how to verify TV box compatibility

What is the Xfinity XG1v4 TV Box and how does it work?

Comcast offers a variety of options to self-install your services. Each Self Installation Kit comes with everything you need to quickly and easily set up your devices and activate your services. Read on to learn more about the XFINITY TV Self Installation Kit. Do you have an XFINITY X1 Self Installation Kit? If so, please see   What's Included in an X1 Self Installation Kit.   What's Included in an XFINITY TV Self Installation Kit - Equipment The XFINITY TV Self Installation Kit includes the following: XFINITY digital, HD or HD-DVR TV Box Universal remote control with two AA batteries Coaxial cables (two different lengths) HDMI cable (6 ft.) - for HD and HD-DVR kits only Power cord/supply   What's Included in an XFINITY TV Self Installation Kit - Documentation The XFINITY folder includes the following: Account Information Card. XFINITY TV User Guide. Please see   Self Installation Kit Installation Overview Videos. Remote control programming instructions. Comcast terms and conditions. Additional marketing materials. How To Self-Install XFINITY TV How To Self-Install XFINITY TV   Returning Comcast Self Installation Kit Equipment A pre-paid UPS shipping label is included for returning Comcast equipment: Simply place your equipment to be returned (including any power cords, remote controls or cables that came with the equipment) in the Self Installation Kit box using the bubble wrap or packaging to protect your device. Place the pre-paid UPS label over the original UPS shipping label. Drop off the package anywhere UPS shipments are accepted. Please remember to keep your receipt. You can track the progress of your equipment returning to Comcast via   UPS.com   with the tracking number provided on your receipt. Please allow two weeks for the return to fully process on your account.

Contact information for Xfinity accessibility assistance

This list is a compilation of XFINITY's most common TiVo Error Codes along with an Explanation and Resolution

This article explains how do I turn on/off closed captioning on my all Xfinity TV boxes?

This resource is used to find programming codes online, on X1 and within the XFINITY My Account app for setting up, syncing and pairing your remote.

Read on to learn more about the XFINITY X1 Self Installation Kit that is currently available in select markets.

This article provides details on how to turn the Purchase Protection feature on/off with the Xfinity X1 On-Screen Guide.

Sometimes sports can be subject to  blackout  restrictions, this article explains what blackout restrictions are and when to expect them.