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Question   Today I discovered that local radio stations were no longer on my channel lineup. Recently I had local FM stations on my channel list. However today they were gone. I am wondering what happened to those channels?   Answer     We sincerely apologize for any inconvenience this has caused you. We removed FM Radio from our line-up, because we no longer have the capability to carry it. We notified you about this change in your recent bills. You can find similar entertainment on X1 TV Apps like  Pandora, iHeart, Xite, and NPR one .   When doing a quick search on the iHeart Radio app on Xfinity X1 set-top boxes you will be able to find select local FM Radio stations.   For additional information on how to use the iHeart Radio app on Xfinity X1 set top boxes, see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-get-iHeartRadio-on-Xfinity-X1/ta-p/3086212   **NOTE**:   You do not need to download anything or log into the iHeart Radio app to use this service directly on your Xfinity X1 set top box.   KQED Programming on iHeart Radio App For additional information about NPR One on Xfinity X1 boxes see here: https://forums.xfinity.com/t5/TV/ANSWERED-NPR-One-on-Xfinity-X1/ta-p/3237085     Frequently Asked Questions Why did this happen? Comcast regularly examines programs and channels in an effort to provide the best overall entertainment choices and content customers want the most.   I signed an agreement for my service. It's not fair to remove a channel that was included in the promotion. We know that it is upsetting to lose a channel that you like. Our promotional offers provide discounted pricing off of our services. However, we may rearrange or change programming, features or offerings that are a part of our services, even those that we provide under a promotional offer. We regularly evaluate our XFINITY TV to ensure it includes the best combination of programming options to appeal to our customers.
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Accessing NPR One on X1 The easiest way to listen to NPR One stations on your X1 TV Box is to say "NPR", "NPR One", "NPR App", "Launch NPR App" or "National Public Radio" using your Voice Remote. You can also directly access NPR One on X1 by browsing the X1 menus. Log In to NPR One on X1 When you first launch NPR One on X1, you will be asked to create an account via a second screen device like your phone, tablet or computer. Follow the onscreen instructions to complete the login process. After you have successfully logged in, you will be able to see NPR One content within the NPR One app on X1. **Note**:   Only one NPR One account can be signed in per household. To sign in to a different NPR One account, you will need to log out of the NPR One app and log back in with a new account. Search for Programs From within the NPR One app on X1, you can browse for programs in the   Explore   tab or navigate to   Search   and use the onscreen keyboard to search for stations. Change your Local Station The NPR app will default to use the local station closest to your Comcast billing ZIP code. The types of recommendations you receive are partially based on your Local Station. To change your Local Station, navigate to the   Settings   (gear icon) and select   Change Stations. Use the onscreen keyboard to search for an NPR Local Station. Log Out of NPR One on X1 You can log out of NPR One on X1 by navigating up to   Settings   and selecting   Log Out. You can also press the   Exit,   Guide   or   xfinity   buttons on your X1 remote.     Frequently Asked Questions Can I stream NPR One on other X1 TV Boxes in my house? You can listen to NPR One on any compatible X1 TV Box in your house. Does it cost anything to use NPR One on X1? Aside from Xfinity TV and Xfinity Internet service charges, there are no additional charges for accessing NPR One on X1. Please note that streaming the app on X1 counts towards your monthly Internet data usage. Will streaming NPR One on X1 TV Boxes count towards my monthly Internet data usage? Yes. NPR One on X1 is delivered over your Xfinity Internet service to your X1 TV Box and is therefore subject to the rules, terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply. How does the NPR One on X1 determine what my Local Station is? NPR One on X1 chooses your Local Station based on the ZIP Code associated with your Comcast account. Why can't I find my favorite program on NPR One on X1? The NPR app on X1 includes all NPR programs that have compatible audio streams. Some content that is available on the NPR One mobile app or website may not be available on the X1 app. We are working with NPR to bring those programs to the X1 app in the future. How do I learn more about NPR One features? Please visit   NPR One Help   to learn more about NPR One app features. Can I set parental controls for the NPR One app? No. Because the NPR One app is categorized as news content, it does not have parental controls settings. What accessibility features are available with NPR One on X1? Since NPR One on X1 is a third-party application, your X1 accessibility user preferences will not be observed once you launch the NPR One on X1 app. How fast of a broadband connection do I need to use NPR One on X1? Xfinity Internet's slowest speed tier is sufficient to sign up for and use NPR One on X1. If I relaunch the NPR One on X1 app, will it default back to the last program I was playing? If you are logged in, yes it will. Can I listen to a live NPR radio stream or program on X1? The NPR One on X1 app, regardless of whether it is being accessed on X1 or another platform, is an On Demand listening experience only.     Troubleshooting Unable to Log In Check that your credentials work on another device. If you are unable to log in after you believe you have entered the correct username and password, visit   NPR One Help   for instructions on how to recover your account. Once your account is recovered, you will be able to log in as normal.   Unable to View Content or Launch App If you are unable to view content or launch NPR One on X1, please try the following: Verify that you have Xfinity Internet service. If you do not have Xfinity Internet service and attempt to launch the app, a message will appear to provide you with information on how you can subscribe to Xfinity Internet service. If you do not see NPR One on the X1 Apps menu, verify that you have an   eligible X1 TV Box. If you have a compatible X1 TV Box and see NPR One on the X1 Apps menu, but cannot launch the app, please try to   powercycle your X1 TV Box. If you still cannot launch NPR One on X1,   contact us   so that we can confirm whether your device has connectivity and the latest software updates. App or Content Freezes If NPR One on X1 is frozen on your screen, try exiting and relaunching the app. If NPR One on X1 is still frozen, try   powercycling your X1 TV Box. Trouble Navigating the App If you are having problems navigating NPR One on X1, try exiting and relaunching the app. If you still are having problems with navigating content, try   powercycling your X1 TV Box. Stations Keep Buffering/Slow Load Time As an Internet application, NPR One on X1 works just like NPR One on your computer's browser, which buffers any time there is a slow Internet connection. If it does not correct itself in a few minutes, you can   powercycle your modem.     Still Experiencing Problems with NPR One on X1? If you still experience issues, please post your concern here:  You also have the option of visiting  NPR One Help  to learn more about NPR One app features, along with NPR One Customer Support.       For additional information about NPR One on Xfinity X1 see here: https://www.xfinity.com/support/articles/npr-one-on-x1-faqs  
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Question   Does anyone know how many watts per hour the Xfinity cable boxes use?     Answer   Comcast is committed to creating the sustainable devices of tomorrow. In 2013, we joined with other leading, multichannel video programming distributors to launch a historic TV Box energy   conservation agreement. As part of our commitment to sustainability, we provide regular updates to   CableLabs   regarding the energy usage data for all of the TV Boxes currently available to our customers. This chart is based on that information and is updated quarterly. For the most current version, please visit   CableLabs Energy Reporting. TV Box Energy Usage Data The power measurements below represent the TV Boxes generally configured as they are deployed in Comcast’s network, running Comcast software, and measured in accordance with the test procedures as specified in the   Voluntary Agreement. The energy use of an individual TV Box may vary. Make Model Type Features* On Power (W) Sleep Power (W) APD Power (W) TEC (KWH/YR) Cisco RNG200N  Cable AVP, CC, DVR, HD, MR, MS 25.5 21.2 N/A 210 Cisco RNG150N  Cable AVP, CC, D2, HD, HNI 14.4 12.8 N/A 125 Pace PR150BNM-L  Cable AVP, CC, D2, HD, HNI 12.2 11.4 N/A 108 Pace PR150BNC-X  Cable AVP, CC, D2, HD, HNI 13.4 12.5 N/A 120 Pace PR150BNM-X  Cable AVP, CC, D2, HD, HNI 13.3 12.3 N/A 120 Pace PX001ANC  Cable AVP, CC, DVR, D3, HD, MR, MS 32.5 26.3 N/A 270 Pace PX001ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 31.6 25.7 N/A 265 Samsung SR150BNM  Cable AVP, CC, D2, HD, HNI 15.2 13.7 N/A 130 Arris MR150CNM (Phase 3)  Cable AVP, CC, D2, HD, HNI 13.8 13.6 N/A 125 Arris MX011ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 27.2 24.0 N/A 240 Arris MX011ANC  Cable AVP, CC, DVR, D3, HD, MR, MS 26.5 23.6 N/A 240 Arris DCX3501  Cable AVP, CC, DVR, D2, HD, MR, MS 23.5 22.2 N/A 205 Arris HD DTA 100u  Cable DTA HD 4.0 3.8 N/A 35 Technicolor DCI401COM  Cable DTA HD 6.8 6.8 N/A 60 Pace DC 60XU  Cable DTA HD 6.9 6.9 N/A 60 Pace PX013ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 24.0 22.4 N/A 210 Pace PX032ANI  Internet Protocol (IP) AVP, HD, HNI 5.9 5.3 N/A 54 Pace PX013ANC  Cable AVP, CC, DVR, D3, HD, MR, MS 24.4 23.0 N/A 210 Samsung SR150BNC  Cable AVP, CC, D2, HD, HNI 15.6 14.0 N/A 135 Cisco CR150CNC  Cable AVP, CC, D2, HD, HNI 14.5 12.7 N/A 125 Evolution Digital DMS2004UHD  Cable DTA HD 6.7 6.7 N/A 59 Arris AX013ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 22.6 21.3 N/A 200 Arris AX013ANC  Cable AVP, CC, DVR, D3, HD, MR, MS, 22.4 21.2 N/A 200 Pace PX022ANM Cable AVP, CC, D3, HD, MR,MS 14.8 13.9 N/A 135 Pace PX022ANC Cable AVP, CC, D3, HD, MR, MS 15.4 13.9 N/A 135 Samsung SX022ANM Cable AVP, CC, D3, HD, MR, MS 15.2 13.9 N/A 130 Samsung SX022ANC Cable AVP, CC, D3, HD, MR, MS 16.0 14.7 N/A 140 Arris DCX3200p3 Cable AVP, CC, D2, HD, HNI 13.2 13.0 N/A 120 Cisco CXD01ANI Internet Protocol (IP) AVP, HD, HNI 6.4 4.8 N/A 54 Pace PXD01ANI Internet Protocol (IP) AVP, HD, HNI 6.0 5.1 N/A 54 Pace PXD01ANI-DTA Cable DTA HD 6.2 6.1 N/A 55 Pace PX051AEI Internet Protocol (IP) AVP, HD, HNI, Wi-Fi HNI, MIMO-5(4) 7.0 5.7 N/A 60 *Feature Key Shortcut Feature Name APD Automatic Power Down (enabled by default) AVP Advanced Video Processing CC CableCARD D2 DOCSIS 2.0 D3 DOCSIS 3.0 DVR Digital Video Recorder HD High Definition HNI Home Networking Interface MR Multi-Room MS Multi-Stream XCD Transcoding Wi-Fi HNI Wi-Fi Home Networking Interface MIMO-5 MIMO Wireless at 5 GHz (number of spatial streams) For More Information: CableCARD:   About CableCARDs? DOCSIS 3.0:   About DOCSIS 3.0 DVR:   Watch TV with a DVR HD:   All About HD TV Xfinity TV Box Energy Usage: Comcast TV Box Energy Usage  
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Question   I am not happy about the daily update time for my X1 box; how can I change it?     Answer   If you’re an Xfinity X1 customer, your TV Boxes will automatically reboot once per day to ensure that you have all of the latest software. This reboot, also known as   Daily Update Time, happens by default between 3:00 AM and 4:00 AM local time. You can now change the window of time in which your X1 TV Boxes will automatically reboot each day. Learn more about how to change the daily reboot schedule for your TV Boxes. Changing the Daily Update Time for TV Boxes Press the   xfinity   button on your remote control, navigate to highlight the   Settings   wheel, and press the   OK   button.   Navigate to highlight   Preferences, and press the   OK   button.   Navigate to highlight   General, and press the   OK   button.   Navigate to highlight   Daily Update Time, and press the   OK   button.   Adjust the   Time   of your Daily Update in two-hour blocks. For example, you can change it from the default time of   3:00 AM - 4:00 AM   local time to   10:00 AM - 12:00 PM   local time.     To learn more about changing the Daily Update Time on your Xfinity X1 box see here: https://www.xfinity.com/support/articles/changing-daily-update-time  
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What does the error "ref cide s0a00" mean and how to fix it?
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Learn which features of XFINITY X1 can provide a more accessible TV experience for XFINITY customers with disabilities.   X1: Key Accessibility Features and Benefits X1 offers the below key accessibility features that set X1 apart from other TV Box platforms. If you've got X1, you've got these features! To get X1 or to get help and support with using these accessibility features, just reach out to the   Comcast Accessibility Support Center for Customers with Disabilities. You can learn more about these features and watch video demonstrations at   xfinity.com/accessibility.     Voice Guidance X1 talks.   Voice Guidance - the X1 talking guide - speaks on-screen text and options aloud to help you navigate through screens and menus. The feature empowers customers who are visually impaired or have difficulty reading and comprehending the X1 interface to navigate it independently. Voice Guidance is only available on the X1 Operating System from XFINITY. Learn more about the X1 Talking Guide Voice Guidance Feature.     X1 Voice Remote X1 listens.   With the X1 Voice Remote, you can use simple voice commands to change channels, search for shows, enable closed captioning and more. Just say things like “Watch NBC,” “Show me movies about sharks,” “what should I watch?” and much more. The Voice Remote is only available on X1. See   xfinity.com/voice-remote-upgrade   to learn more.     Video Description X1 narrates.   Video description is a secondary audio program with a narrator that describes what’s happening on the screen, including actions, facial expressions, scene changes, graphics and on-screen text. Video description is available on all XFINITY TV Boxes. With X1, video description is easier than ever to turn on or off.   Learn more about video description.      Enhanced Closed Captions X1 transcribes.   Enhanced closed captioning settings give you control over the style of your closed captions - the on-screen transcription of the dialogue and sound effects on the show you’re watching. Ensure caption readability with options like font size, style and color, background color and opacity and more. Enhanced closed captions are available on all XFINITY HD TV Boxes. With X1, closed captioning options are easier than ever to find and change. Learn more about Closed Captioning on X1.     Eye-Control Remote X1 eye control. This  feature gives people with physical disabilities like spinal cord injuries or amyotrophic lateral sclerosis (ALS) the ability to navigate their television using only their eyes. Xfinity X1 eye control is a web-based remote for tablets and computers that pairs with an existing eye gaze system and allows viewers to change the channel, set a recording, search for a show and more, all with a glance.   X1 eye control is free and uses a web page remote control that works seamlessly with existing eye gaze hardware and software, Sip-and-Puff switches and other assistive technologies. To make X1 eye control work, Xfinity customers visit xfin.tv/access and use their credentials to pair the web-based remote with their set-top-box.  From that point forward, each time the customer gazes at a button, the web-based remote sends the corresponding command to the television.   With X1 eye control, customers can: Change the channel, launch the guide, search for content, set a recording and more, without assistance Turn on the X1 Sports App which brings real-time sports scores and statistics into the screen right alongside the in-game action Access X1’s Accessibility menu which controls closed captioning, video description and voice guidance Use their gaze to type out voice commands like “watch NBC” or “action movies”  
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Question   I just received a letter from Comcast that states in June 2019 the OnDemand app will no longer be available to TiVo users. Is this accurate?   Answer   Yes, we have started to notify impacted customers.   On June 25, Comcast and TiVo will remove the ability for customers to access Xfinity On Demand on TiVo devices.   The platform that connects TiVo and Xfinity devices uses out-of-date technology that can’t be upgraded or updated, making it susceptible to security breaches and therefore both companies decided to sunset the feature.   **Note**: No other aspect of your TiVo experience will be affected by this change (e.g., you will still be able to access live programming and DVR content).     Why can I no longer access Xfinity On Demand on my TiVo device after June 25th? We made the decision to remove the Xfinity On Demand app from TiVo devices because the platform utilizes outdated technology that can no longer be updated and is therefore susceptible to security breaches. The decision to remove the feature was made in close consultation with TiVo.   Does this include access to SVOD (Subscription Video On Demand) packages I access through Xfinity On Demand such as: DOGTV and History Vault On Demand? Yes. In order to continue watching this content, you will need an Xfinity TV box or a device that can access the Xfinity Stream App (Roku, certain smart TVs, smartphone, tablet or computer).   Will any other parts of my TiVo experience be affected by this change? No, no other part of your TiVo experience with Xfinity will be affected. You can still watch and record live TV, and your recordings won’t be deleted.   Are there other ways I can watch On Demand content? Yes. If you have an Xfinity TV Box, you can still access your On Demand content, including any SVOD subscriptions. You can also access all of your On Demand content via the Xfinity Stream app and portal, which is available on Apple and Android devices, computers/laptops, Roku devices, Samsung Smart TVs and later this year on LG Smart TVs. See  Xfinity Stream App on Xfinity TV Partner Devices  for details on compatible devices.
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  Comcast and Google announced the nationwide launch of YouTube on   Xfinity X1, giving viewers quick, easy access to YouTube’s vast online video collection alongside the live, on demand, DVR and other web programming that is already included with their Xfinity TV subscription. YouTube content will be accessible via the X1 voice remote and YouTube videos will be featured throughout Xfinity on Demand.    YouTube’s online videos will be featured throughout the Xfinity On Demand menu and available in the YouTube app, providing easy access to trending videos and complementing existing movie, show, music, news, and celebrity content screens on X1 and supplementing thematic destinations.    Featuring universal voice control with the X1 voice remote, customers can also access YouTube content by:   Simply saying "YouTube" to launch the app.  Searching for topical videos by saying, "YouTube, show me make-up tutorials," or "Find party dip recipes on YouTube."   Calling up trailers, clips, and more related to movies, TV shows or celebrities by saying, "Watch ‘Carpool Karaoke’ on YouTube," or "Show me clips from ‘Empire’ on YouTube."   Saying, "Find live streams from Coachella on YouTube," or "YouTube, show me performances from the 2017 Grammy’s" to watch or browse clips of live event feeds.   Current X1 and YouTube signed-in customers can readily access their personalized settings and subscriptions when accessing YouTube on X1.  In addition to finding YouTube content with the X1 voice remote and within Xfinity On Demand, customers can just launch the YouTube app located in the Apps and Networks sections of X1.  For more information about X1, visit   www.xfinity.com/X1     Eligibility To use the YouTube app on X1, you'll need: Xfinity Internet service A compatible X1 TV Box (excludes RNG150s)     Access and Use the YouTube App To access the YouTube app, press the   xfinity   button on your remote control and navigate to   Apps > YouTube. Using the voice remote, you can also open the app by saying "YouTube," or search for specific video types, e.g., "Best street food in the world on YouTube." Once the app is open, you can continue to search for videos using your voice remote, or you can select   Search   to find videos using the on-screen keyboard.     Manage Your YouTube Account Open the YouTube app, then use the arrow keys on your remote to navigate left and open the  Main Menu . To Sign In: Select   Sign In. Visit youtube.com/activate on your computer or mobile device. Enter the code provided on the X1 YouTube app. Once signed in, you'll have access to your YouTube channel subscriptions and playlists, as well as YouTube Premium (if you're a subscriber).   To Sign In to More Than One YouTube Account: After you've signed into the first account, select the   name   of the logged in user from the   Main Menu. Select   Add Account. Repeat the same sign-in process.   To Switch YouTube Accounts: If you've signed into more than one account, select the name of the logged in user from the   Main Menu. Select the name of the YouTube account you want to switch to.   To Use YouTube in Signed Out Mode: Select your name from the   Main Menu. Select   Use YouTube signed out. This lets you use YouTube in signed out mode, but   your account information will still be saved so that you can switch back to it anytime without having to perform code entry to sign back in. To Sign Out and Remove Your YouTube Account from the YouTube app on X1: Select your name from the   Main Menu. Select   Manage Accounts.   Select the account that you want to remove.   Select   Remove.     Frequently Asked Questions Will I have to pay for the YouTube on XFINITY X1? This service will be available to customers with an X1 XFINITY TV subscription at no additional charge. How does YouTube on XFINITY X1 work? X1 customers can access YouTube in the Apps and Networks sections of X1, and via featured YouTube content that will be integrated throughout XFINITY On Demand. For the first time, YouTube viewers will enjoy universal voice control with the X1 voice remote and be able to access YouTube content. X1 customers will be able to browse and access YouTube’s massive collection of digital content, including gaming videos, eSports content, music clips, fitness videos, daily vlogs from YouTube creators, entertainment clips, and real-time trending news, sports and viral videos. Current X1 and YouTube customers will also have the ability to sign in when accessing YouTube on X1 and readily access their personalized settings and subscriptions.   Can I stream YouTube on other X1 TV Boxes in the house? Yes, you can watch YouTube on any compatible X1 TV Box (excludes RNG150s) in the house. Can I view YouTube TV content using the YouTube app on X1? No. YouTube TV is a separate, subscription-based service that is not available on Xfinity X1. Will streaming YouTube content on X1 TV Boxes count towards my monthly Internet data usage? Yes. YouTube is delivered over your Xfinity Internet service to your X1 TV Box; therefore, YouTube will be subject to the terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply. How do I learn more about YouTube features? Please visit  YouTube Help  to learn more about YouTube app features. What is YouTube Premium? YouTube Premium is a paid membership that gives you an amplified video and music experience across  YouTube ,  YouTube Music ,  YouTube Gaming , and  YouTube Kids . Learn more about the benefits of a YouTube Premium membership, including how to sign up, by going to  YouTube Help  and typing in "Join YouTube Premium". Do I have to subscribe to YouTube Premium to use the YouTube app on X1? No, you do not have to subscribe to YouTube Premium to use the YouTube app on X1. Why do I see a "Content Warning" message when I voice search for YouTube videos? When you perform a voice search for YouTube videos, we search YouTube on your behalf and present results from YouTube directly to you. When your YouTube search returns videos flagged by YouTube as inappropriate for all ages, we show this "Content Warning" message. At this point, you can choose to  Continue  to proceed to view YouTube search results or  Cancel  the search. **Note**: This message cannot be turned off at this time. How does YouTube flag age-restricted videos? YouTube has 24/7 monitoring to make sure all videos follow YouTube's  Community Guidelines . Videos that violate YouTube Community Guidelines are removed by YouTube. Age-restricted videos are also flagged during this process. Can I view 4K YouTube content on my X1 TV Box? Yes. 4K YouTube content is available if you have an XG1v4 or Xi6 TV Box with a compatible 4K TV. Please  contact us  to order and learn more about  watching 4K content on Xfinity . What video resolution is required to view 4K content on YouTube? When your X1 TV Box is set up, it will automatically be set to the highest video output resolution possible for your TV. If you wish to manually change your settings, the video display must be set to 2160p30 or 2160p60 resolution on the 4K capable Xfinity TV Box. On the XG1v4 or Xi6 TV Box, this can be done in the  Settings   menu on X1, and the cables provided are compatible. Please see more about  using the X1 guide to adjust your video display . YouTube 4K badging is based on the highest resolution available of the video. YouTube 4K badging may display on a HD device, as the video will automatically downscale to the best supported resolution and continue playback. To see which resolution the YouTube video is playing back on within the YouTube app, click on the  Stats for Nerds   menu option. How do I report offensive YouTube videos? Because YouTube hosts videos from the open Internet, YouTube cannot 100% guarantee that all videos will be flagged appropriately through 24/7 monitoring. At times, inappropriate videos may show up on YouTube for a short amount of time until they are removed or flagged as age-inappropriate by YouTube. To report offensive videos to YouTube: Play the YouTube video you want to report. Press the   down   arrow on your remote to bring up the video player controls. Navigate left to   More Options. Navigate right and select   Report   (Flag   icon).   Choose the reason why you want to report this video.   Why am I unable to sign in to the YouTube app on X1? If you are unable to sign in to the YouTube app on X1, please verify that you have entered the correct YouTube username and password. If you are still having issues, please visit  YouTube Help  for instructions on how to recover your account. Why can't I see YouTube content on my X1 TV Box? Not all of our Xfinity X1 TV boxes are compatible with Over the Top (OTT) streaming partner apps such as YouTube. If you would like to exchange your TV box for a compatible one, you can order right from your X1 TV Box. For instructions on how to do this, please see  exchanging your Xfinity X1 TV Box to Watch our OTT Streaming Partner Apps on X1 . Why is the YouTube app frozen? If the YouTube app is frozen on your screen, try exiting and relaunching the YouTube app. If it is still frozen,  powercycle your X1 TV Box . If problems persist, please  contact us  or visit  YouTube Help  where you can find answers to issues regarding the YouTube application and features, along with additional YouTube customer support methods. Why are YouTube videos buffering? Since YouTube is an Internet application, the YouTube app on X1 works just like YouTube on your computer, which buffers video any time there is an issue with YouTube or your Internet connection. You can also visit  YouTube Help  where you can find answers to issues regarding the YouTube application and features, along with additional YouTube customer support methods. Why won't the YouTube app launch on my X1 TV Box? Not all of our Xfinity X1 TV boxes are compatible with Over the Top (OTT) streaming partner apps such as YouTube. If you would like to exchange your TV box for a compatible one you can order right from your X1 TV Box. For instructions on how to do this, please see  exchanging your Xfinity X1 TV Box to Watch our OTT Streaming Partner Apps on X1 . If you have a compatible X1 TV Box and Xfinity Internet service,  powercycle your X1 TV Box  and check again to see if you can launch the YouTube app on X1. If you still cannot launch the YouTube app, please  contact us . I am trying to view content on YouTube and the following message appears: "The uploader has not made this video available in your country." The content the customer is attempting to view has not been made available in the viewing device's location. Why am I having issues navigating in the YouTube app? If you are having issues navigating in the YouTube app on your X1 TV Box, try exiting the YouTube app and relaunching it. If you are still having issues navigating, try  powercycling your X1 TV Box . If the problem persists, please  contact us  or visit  YouTube Help  where you can find answers to issues regarding the YouTube application and features, along with additional YouTube customer support methods. How do I set parental controls or block access to the YouTube app on X1? There are several ways you can set parental controls for the YouTube app on X1. Lock   TV-MA   content under   Settings > Parental Controls > TV Rating Locks. Once locked, a Parental Control PIN is required before you can access the YouTube app.   You can block access to the YouTube app using an   Application Lock. Enable Restricted Mode provided by the YouTube app: Open the YouTube app on X1. Select   Settings   from the   Main Menu. Set   Restricted Mode   to "Enabled." Restricted mode hides videos that may contain inappropriate content flagged by YouTube. Note that there is no PIN required to enable or disable restricted mode. **Note**:  Once the YouTube app is launched, X1 parental controls settings will  not  guard against new content searches or playback within the YouTube app. What accessibility features are available with YouTube? YouTube includes Closed Captioning. Videos that are viewed via the YouTube app will display accessibility features you have set up in your YouTube account. Please note that your X1 accessibility user preferences do not apply within the YouTube app. How do I turn Closed Captioning on in the YouTube app? To set your YouTube accessibility settings, visit  youtube.com/account_playback . Does it cost anything to use the YouTube app on X1? There are no additional charges for accessing YouTube through X1; however, YouTube usage on X1 counts towards any monthly Xfinity Internet service data usage plans that may apply. Why am I receiving an error message when I try to watch purchased content? At this time, the YouTube app on X1 does not support watching purchased content. We are aware of the issue and are working to correct it.     Troubleshooting Third Party Errors If you attempt to view content via the YouTube app and receive an error that does not begin with APPS, RDK or XRE, it is likely a third-party error specific to YouTube. Please visit www.youtube.com/help or youtube.com/tv_feedback for additional support. The following are examples of third-party errors:     For additional information about YouTube on Xfinity X1 see here: https://www.xfinity.com/support/articles/x1-youtube-app-overview
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This article explains the differences between the different Xfinity X1 TV boxes and their features
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This list is a compilation of XFINITY's most common TiVo Error Codes along with an Explanation and Resolution
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Question   Where can I get a local printable Xfinity channel lineup?   Answer ***Created by our Community***     Comcast may have it online at  https://www.xfinity.com/learn/channel-lineup  or  https://www.xfinity.com/support/local-channel-lineup/. From there you will see the option to "Print".   A lineup may also have been included with one of your recent bills -- check  https://customer.xfinity.com/ .   Service Centers should have printed channel lineups. Check locations and hours at http://www.xfinity.com/support/service-center-locations/ to pick one up, or call Customer Service at 1-800-Comcast and have them send a lineup to you.   For more details, see here: https://www.xfinity.com/support/articles/id11-channel-lineup   To request a Braille or large print TV channel lineup, contact the Comcast Accessibility Support Center for Customers with Disabilities by emailing  accessibility@comcast.com .  
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  Did you know that the last ICC Cricket World Cup had   a record-shattering viewership   on Willow of 1.4   million   people? Did you also know that, according to HuffPost, the World Cup is one of the top 10 most viewed sporting events in the entire   world?   Whether you knew it already or not, cricket is an exciting, world-wide sporting phenomenon that you don’t want to miss out on.     The VIVO Indian Premier League runs from March until May, then the ICC Cricket World Cup is just around the corner, and   Xfinity X1   makes it easy to experience cricket like never before. Whether you’re looking to watch live cricket matches, stream the games from a mobile device, and even re-start, pause, and fast-forward past games, X1 has the ultimate cricket experience for fans. Learn more, and tune in on the Willow HD network with X1.   ICC Cricket World Cup and VIVO IPL live on Willow HD Wondering how you can catch all the action of VIVO IPL and the ICC Cricket World Cup? X1 customers can see it all live on the Willow HD network. Customers can also stream Willow Network live on the go with the   Xfinity Stream app, so you never have to miss a single play. That means you can enjoy cricket matches anytime, anywhere.   If you have the X1 Voice Remote, it’s even easier to watch cricket content. Just say   “Cricket”   into your remote to see live matches, schedules, highlights and more. Speaking of highlights, check out our list of the most highly anticipated World Cup games, below: May 30 – England vs South Africa June 05 – India vs South Africa June 09 – India vs Australia June 11 – Bangladesh vs Pakistan June 13 – India vs New Zealand June 16 – India vs Pakistan June 19 – New Zealand vs South Africa June 25 – England vs Australia June 29 – Australia vs New Zealand June 30 – England vs India   These matches will ultimately lead to the semi-finals, happening on July 9th and 11th, respectively. After the semi-finals conclude, the world can watch as two teams fight to take it all in the World Cup Final, happening on July 14th.   Instant replays, and more! X1 customers never have to miss a moment, with the ability to re-start from the beginning, pause, or fast forward the games. Maybe you want to watch a replay of the incredible match you saw earlier, or fast forward through a game you missed to get to the good stuff? X1 makes all that (and more) possible for the cricket super-fans out there looking for a better way to watch their favorite teams dominate the field.   X1 invites you to watch cricket for free on Willow HD Even better, Xfinity TV customers without a subscription to Willow HD can still watch cricket for free from 3/20 until 4/19! Willow HD will be available to Xfinity TV customers during that time, which means more cricket all month long as teams progress through the Indian Premier League leading up to the ICC Cricket World Cup. Now you really don’t have to miss a moment of this year’s biggest cricket events when you watch with X1 and the Xfinity Stream app.   Tune in to the ICC Cricket World Cup with X1 No matter what team you’re rooting for, this year’s World Cup will be something to see. Make sure you don’t miss a moment of it with X1 and Willow HD, and take the games with you on the go with the Xfinity Stream app. Ready to experience cricket with X1? Just say   “Cricket”   into the X1 Voice Remote and start viewing. After all,   this is cricket with Xfinity X1: simple, easy, awesome.       Frequently Asked Questions Do customers need to have an Xfinity TV subscription? Or X1? No. Xfinity customers without a subscription to Xfinity TV or non-X1 customers have access to the Willow free preview via the Xfinity Stream portal or app. ( Note:  Customers will need to sign in with their  Xfinity username and password .) Can non-X1 customers view the free preview on Xfinity Stream? Yes! Non-X1 customers have access to the Willow free preview via the Xfinity Stream portal and app by signing in with their  Xfinity username and password . Can Xfinity Internet-only customers view the free preview? Yes! Xfinity Internet customers (any level) without a subscription to Xfinity TV have access to the Willow free preview via the Xfinity Stream portal or app. ( Note:   Customers will need to sign in with their  Xfinity username and password .) Can the content be viewed out of home? Yes. Customers have access to the Willow free preview with the Xfinity Stream app or web portal inside or outside of the home. Will the live Willow and/or Xfinity On Demand streaming on the Xfinity Stream app or web portal count against the customer’s Xfinity Internet data usage plan? Yes. All internet-based video streaming and download services, including internet-delivered programming available through Xfinity Stream, is included in the calculation of monthly usage. (For more information, see  what counts against a customer’s data plan .) After the free preview, what should I do if an X1 customer calls in to ask how they can continue to access Willow? Willow is available to X1 customers for $14.99 per month a la carte or as an add-on to any  international  package for only $6.99 per month. What if the customer does not subscribe to X1? Encourage the customer to upgrade to a light Xfinity X1 package, such as Starter. (** Note**:  For customers in Central Division and Portland Region, Willow is available a la carte or as an add-on in the  Xfinity Instant TV  package.) Where can I find dates/times of the IPL matches? IPL live match schedule can be found at  https://www.cricbuzz.com/cricket-series/2676/indian-premier-league-2019/matches .     Source: https://www.xfinity.com/hub/tv-video/cricket-on-x1
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ANSWERED: Obten tu menu X1 en espanol (How to get your X1 menu in Spanish)
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This article provides details on how to turn the Purchase Protection feature on/off with the Xfinity X1 On-Screen Guide.
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To make sure you can take advantage of the latest video updates, customers with a Pave Vegas 575 SD DVR or the Pace Vegas 577 SD DVR are being asked to exchange these set-top boxes for a newer model set-top box.
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Comcast offers a large-button remote to Accessibility customers upon request and this article provides you information about that remote
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Contact information for Xfinity accessibility assistance
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There are different remotes for our X1 boxes. This article is designed to give you information about these different remotes. 
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What is the Xfinity XG1v4 TV Box and how does it work?
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Question   Can I buy my own DVR or cable box?     Answer   Yes. You can purchase your own device or DVR available from a legitimate retailer and-or authorized reseller in the United States.  Below are a list of a few of the models of "purchasable equipment" that Comcast supports:   Company Model # ADB DMX-CT1 Diego, Inc HDDMR7000 Mitsubishi HD-6000 Mitsubishi HD-4001 Motorola HDT300 Samsung GX-SM530CF Sony DHG-HDD 250 Tivo TCD652160 Tivo TCD648250B Tivo TCD658000 Tivo TCD748000 Tivo TCD746320 Tivo TCDA90000 Tivo TCD750500 Tivo TCD848000 Tivo TCD840300 Tivo TCD758250 Tivo TCD846500     Any customer owned device (above) would need to be activated via a Comcast-supplied cable card.   Will I be charged to use a CableCARD? The first CableCARD in a retail CableCARD device is free to Comcast customers. If a second CableCARD is needed for the same device (as is the case with certain older model TiVo devices), a charge will be applied based on your area.   Will I receive an equipment credit if I use my own CableCARD-compatible retail device? If you own a CableCARD-compatible device with an activated CableCARD and subscribe to an Xfinity TV service package that includes equipment as part of the service, you will receive a monthly equipment credit of $2.50 for each CableCARD-compatible retail device. To learn more, see our  policy for customer owned equipment .       Question   What about Motorola or Scientific-Atlanta or Cisco or Pace cable boxes on online auction sites?   Answer   Comcast is compliant with the FCC ruling that we offer customers the option to purchase a digital descrambler through authorized retail outlets. Comcast would then supply the customer with a POD (point of deployment) authorization card (cable card). However, we are not aware of any Motorola/Scientific-Atlanta/Cisco/Pace digital converters being offered through authorized retail outlets in the United Sates. Since we know of no authorized retailers or cable companies yet selling these digital converters in the United States, any such device could be the property of Comcast or another cable company. If we determine by the serial number that the box is lost or stolen and/or the property of another cable company, we would not support it. Information received would then be turned over to the proper authorities.     **NOTE**: The Comcast Help Forums are not to be used for trading/swapping, selling or advertising non-Comcast products, services, or other online venues. This includes multilevel marketing schemes and soliciting funds or other donations for what may or may not be a charitable cause. Members who post referral links to these sites will have their posts/signatures edited and may be subject to banning. Community memberships created solely for such purposes will be banned. For additional information on the Xfinity Forum Guidelines see here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028       Question   Can I buy used Comcast TV Boxes?     Answer   Cable operators purchase TV Boxes from TV Box manufacturers that they then rent to their customers. While these boxes are generally not intended for retail sale to consumers, some of the boxes find their way into the marketplace (lawfully or not) and are sold by resellers to consumers ("Off-Market TV Boxes"). If you have purchased your own Off-Market TV Box from a reseller, please take the time to acquaint yourself with the requirements of "Qualifying Equipment" pursuant to Comcast's  Customer Owned Equipment Policy . Comcast will support such devices only if they comply with the requirements set forth in that policy. You may  contact us  with questions or to find out if your new device meets the requirements of "Qualifying Equipment." In addition, please ask the reseller who sold you your device for instructions for activation and troubleshooting problems. Please be aware, not all models are supported in every location. Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. Note:  These Off-Market TV Boxes available from resellers are different from retail CableCARD-compatible devices like TiVo that are specifically developed for consumers, and from retail streaming devices such as Roku and Samsung Smart TVs that are compatible for use with the Xfinity Stream app as part of the Xfinity TV Partner Device Program. For more information, please see FAQs about  CableCARDs  and  Xfinity Stream for Xfinity TV Partner Devices .     Additional Service Information Please also note the following service-related information for customer-owned Off-Market TV Boxes: HD Service:   If your Off-Market TV Box is HD-compatible, you would like HD service, and your Xfinity TV subscription does not include HD service, a charge for HD Technology* may apply. HD DVR Service:   If your Off-Market TV Box is DVR-capable, and you would like DVR service, and your Xfinity TV subscription does not include DVR service, charges for DVR Service* and HD Technology* will apply (Note:   Comcast DVR service is only available to HD customers). Service to Additional TVs:   To the extent that you use your Off-Market TV Box on secondary outlets, you will be responsible for the applicable Service to Additional TV Fee.* Customer-Owned Equipment Credit:   If you use your Off-Market TV Box and have no rented Xfinity TV Box from Comcast, you will receive a Customer Owned Equipment credit in those cases where the price to rent an Xfinity TV Box is included in your package price. Where Comcast rented equipment is offered and charged a-la-carte and not included in the package price, or where you are using an Off-Market TV Box as an additional outlet. You will not receive a credit; instead you simply will not be charged a rental fee when you use a customer-owned TV Box in place of a rented Xfinity TV Box. Activation Process for CableCARD-Compatible Devices:   As set forth in the   Customer Owned Equipment Policy, CableCARD activation for customer-owned TV Boxes requires verification that the device has not been stolen from Comcast. Such verification can take up to several days. * Note:  These fees also apply to customers using our rented Xfinity TV Boxes.         Some additional detailed information can be found at the links below:   About CableCards - https://www.xfinity.com/support/articles/about-cablecards How to get a CableCard - https://www.xfinity.com/support/articles/how-to-get-a-cablecard Pair or Activate Your CableCard - https://www.xfinity.com/support/articles/pair-activate-cablecard Off-Market TV Boxes - https://www.xfinity.com/support/articles/customer-owned-set-top-box Comcast's Customer Owned Equipment Policy - http://www.xfinity.com/equipmentpolicy    
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