TV

Question   The light on my X1 box keeps flashing. What does this mean?   Answer   Below you will find a list of our X1 boxes and what the lights mean. *Note**:   Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light. RNG150 and XG1 TV Boxes Device Status Power Light/LED Activity Power save mode Off Loading/rebooting Power light solid; LEDs blinking Steady/no activity Power light solid Remote control activity Green LED flashes when button pressed Recording in progress Red LED solid     Xi3, Xi4, XiD and XG2 TV Boxes Device Status Power Light Power save mode Off Loading/rebooting Slow blinking Steady/no activity Solid Remote control activity Flaring     The "Loading/Rebooting"  status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. To view more information about our X1 lights see here: https://www.xfinity.com/support/articles/x1-led-display-guide     If you believe it may be an issue with your device, we recommend cleaning the device, ensuring it is in a well-ventilated area and rebooting the device (unplugging it from the wall outlet, wait 1 minute and then plug it back in). If you continue to experience this after rebooting the device and it occurs outside your Daily Update Time window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with another box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here:  https://www.xfinity.com/support/service-center-locations/ ) or we can help you replace it by posting your request here:  https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ     Learn how to use the Xfinity X1 On-Screen Guide to change the brightness of the   Power   button and time display lights on the front of your X1 TV Box. Device Lights To access   Device Settings: Using the remote, press the   xfinity   button. Use the   left arrow   or   right arrow   button to highlight   Settings   (the gear icon) and press   OK. Note:   If your remote does not have an   OK   button, press the raised button in the center of the directional pad.   Use the down arrow button to highlight   Device Settings   and press   OK.   Use the   down arrow   button to highlight   Device Lights   and press   OK. Select   Power Light Brightness   and press   OK.   Use the   left arrow   or   right arrow   button to select the brightness level you want, then pressOK.   Press   Exit   to finish.       To learn more about changing the time in which your update occurs see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-change-the-Daily-Update-Time-on-your-Xfinity/ta-p/3236601     Additional Resources: What the LED Lights on Your X1 TV Box Mean Set the Brightness on Your X1 TV Box

This article explains how do I turn on/off closed captioning on my all Xfinity TV boxes?

***Created by our Community***        I have had the RNG 150N cable box and the Xfinity XR2 remote. For only a short period of time, and I thought the box had a mind of its own, as several times, it had changed to Espanol, with the Video Descriptive Service mode being activated, [seemingly] without doing anything at all on my end.   By random chance, I had read, in a different forum, that the "D" button on the XR2 remote control for the RNG 150N cable box changes the Default Audio Track (so you don't have to press the red Xfinity Menu button to access the Main Menu).   It seems that since the "D" button is placed closely above the number "3" button, it is relatively easy to inadvertently/accidentally press that when pressing the number "3" button and hence the box would appear to be changing the Default Audio Track and activating the Video Descriptive Service mode.   Of course, simply pressing the "D" button again turns off the Descriptive Video Service mode and returns the Default Audio Track to English.  Case of the RNG 150N and XR2 Remotes with a mind of its own SOLVED! 

Question   Today I discovered that local radio stations were no longer on my channel lineup. Recently I had local FM stations on my channel list. However today they were gone. I am wondering what happened to those channels?   Answer     We sincerely apologize for any inconvenience this has caused you. We removed FM Radio from our line-up, because we no longer have the capability to carry it. We notified you about this change in your recent bills. You can find similar entertainment on X1 TV Apps like  Pandora, iHeart, Xite, and NPR one .   When doing a quick search on the iHeart Radio app on Xfinity X1 set-top boxes you will be able to find select local FM Radio stations.   For additional information on how to use the iHeart Radio app on Xfinity X1 set top boxes, see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-get-iHeartRadio-on-Xfinity-X1/ta-p/3086212   **NOTE**:   You do not need to download anything or log into the iHeart Radio app to use this service directly on your Xfinity X1 set top box.   KQED Programming on iHeart Radio App For additional information about NPR One on Xfinity X1 boxes see here: https://forums.xfinity.com/t5/TV/ANSWERED-NPR-One-on-Xfinity-X1/ta-p/3237085     Frequently Asked Questions Why did this happen? Comcast regularly examines programs and channels in an effort to provide the best overall entertainment choices and content customers want the most.   I signed an agreement for my service. It's not fair to remove a channel that was included in the promotion. We know that it is upsetting to lose a channel that you like. Our promotional offers provide discounted pricing off of our services. However, we may rearrange or change programming, features or offerings that are a part of our services, even those that we provide under a promotional offer. We regularly evaluate our XFINITY TV to ensure it includes the best combination of programming options to appeal to our customers.

Accessing NPR One on X1 The easiest way to listen to NPR One stations on your X1 TV Box is to say "NPR", "NPR One", "NPR App", "Launch NPR App" or "National Public Radio" using your Voice Remote. You can also directly access NPR One on X1 by browsing the X1 menus. Log In to NPR One on X1 When you first launch NPR One on X1, you will be asked to create an account via a second screen device like your phone, tablet or computer. Follow the onscreen instructions to complete the login process. After you have successfully logged in, you will be able to see NPR One content within the NPR One app on X1. **Note**:   Only one NPR One account can be signed in per household. To sign in to a different NPR One account, you will need to log out of the NPR One app and log back in with a new account. Search for Programs From within the NPR One app on X1, you can browse for programs in the   Explore   tab or navigate to   Search   and use the onscreen keyboard to search for stations. Change your Local Station The NPR app will default to use the local station closest to your Comcast billing ZIP code. The types of recommendations you receive are partially based on your Local Station. To change your Local Station, navigate to the   Settings   (gear icon) and select   Change Stations. Use the onscreen keyboard to search for an NPR Local Station. Log Out of NPR One on X1 You can log out of NPR One on X1 by navigating up to   Settings   and selecting   Log Out. You can also press the   Exit,   Guide   or   xfinity   buttons on your X1 remote.     Frequently Asked Questions Can I stream NPR One on other X1 TV Boxes in my house? You can listen to NPR One on any compatible X1 TV Box in your house. Does it cost anything to use NPR One on X1? Aside from Xfinity TV and Xfinity Internet service charges, there are no additional charges for accessing NPR One on X1. Please note that streaming the app on X1 counts towards your monthly Internet data usage. Will streaming NPR One on X1 TV Boxes count towards my monthly Internet data usage? Yes. NPR One on X1 is delivered over your Xfinity Internet service to your X1 TV Box and is therefore subject to the rules, terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply. How does the NPR One on X1 determine what my Local Station is? NPR One on X1 chooses your Local Station based on the ZIP Code associated with your Comcast account. Why can't I find my favorite program on NPR One on X1? The NPR app on X1 includes all NPR programs that have compatible audio streams. Some content that is available on the NPR One mobile app or website may not be available on the X1 app. We are working with NPR to bring those programs to the X1 app in the future. How do I learn more about NPR One features? Please visit   NPR One Help   to learn more about NPR One app features. Can I set parental controls for the NPR One app? No. Because the NPR One app is categorized as news content, it does not have parental controls settings. What accessibility features are available with NPR One on X1? Since NPR One on X1 is a third-party application, your X1 accessibility user preferences will not be observed once you launch the NPR One on X1 app. How fast of a broadband connection do I need to use NPR One on X1? Xfinity Internet's slowest speed tier is sufficient to sign up for and use NPR One on X1. If I relaunch the NPR One on X1 app, will it default back to the last program I was playing? If you are logged in, yes it will. Can I listen to a live NPR radio stream or program on X1? The NPR One on X1 app, regardless of whether it is being accessed on X1 or another platform, is an On Demand listening experience only.     Troubleshooting Unable to Log In Check that your credentials work on another device. If you are unable to log in after you believe you have entered the correct username and password, visit   NPR One Help   for instructions on how to recover your account. Once your account is recovered, you will be able to log in as normal.   Unable to View Content or Launch App If you are unable to view content or launch NPR One on X1, please try the following: Verify that you have Xfinity Internet service. If you do not have Xfinity Internet service and attempt to launch the app, a message will appear to provide you with information on how you can subscribe to Xfinity Internet service. If you do not see NPR One on the X1 Apps menu, verify that you have an   eligible X1 TV Box. If you have a compatible X1 TV Box and see NPR One on the X1 Apps menu, but cannot launch the app, please try to   powercycle your X1 TV Box. If you still cannot launch NPR One on X1,   contact us   so that we can confirm whether your device has connectivity and the latest software updates. App or Content Freezes If NPR One on X1 is frozen on your screen, try exiting and relaunching the app. If NPR One on X1 is still frozen, try   powercycling your X1 TV Box. Trouble Navigating the App If you are having problems navigating NPR One on X1, try exiting and relaunching the app. If you still are having problems with navigating content, try   powercycling your X1 TV Box. Stations Keep Buffering/Slow Load Time As an Internet application, NPR One on X1 works just like NPR One on your computer's browser, which buffers any time there is a slow Internet connection. If it does not correct itself in a few minutes, you can   powercycle your modem.     Still Experiencing Problems with NPR One on X1? If you still experience issues, please post your concern here:  You also have the option of visiting  NPR One Help  to learn more about NPR One app features, along with NPR One Customer Support.       For additional information about NPR One on Xfinity X1 see here: https://www.xfinity.com/support/articles/npr-one-on-x1-faqs  

Question   Does anyone know how many watts per hour the Xfinity cable boxes use?     Answer   Comcast is committed to creating the sustainable devices of tomorrow. In 2013, we joined with other leading, multichannel video programming distributors to launch a historic TV Box energy   conservation agreement. As part of our commitment to sustainability, we provide regular updates to   CableLabs   regarding the energy usage data for all of the TV Boxes currently available to our customers. This chart is based on that information and is updated quarterly. For the most current version, please visit   CableLabs Energy Reporting. TV Box Energy Usage Data The power measurements below represent the TV Boxes generally configured as they are deployed in Comcast’s network, running Comcast software, and measured in accordance with the test procedures as specified in the   Voluntary Agreement. The energy use of an individual TV Box may vary. Make Model Type Features* On Power (W) Sleep Power (W) APD Power (W) TEC (KWH/YR) Cisco RNG200N  Cable AVP, CC, DVR, HD, MR, MS 25.5 21.2 N/A 210 Cisco RNG150N  Cable AVP, CC, D2, HD, HNI 14.4 12.8 N/A 125 Pace PR150BNM-L  Cable AVP, CC, D2, HD, HNI 12.2 11.4 N/A 108 Pace PR150BNC-X  Cable AVP, CC, D2, HD, HNI 13.4 12.5 N/A 120 Pace PR150BNM-X  Cable AVP, CC, D2, HD, HNI 13.3 12.3 N/A 120 Pace PX001ANC  Cable AVP, CC, DVR, D3, HD, MR, MS 32.5 26.3 N/A 270 Pace PX001ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 31.6 25.7 N/A 265 Samsung SR150BNM  Cable AVP, CC, D2, HD, HNI 15.2 13.7 N/A 130 Arris MR150CNM (Phase 3)  Cable AVP, CC, D2, HD, HNI 13.8 13.6 N/A 125 Arris MX011ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 27.2 24.0 N/A 240 Arris MX011ANC  Cable AVP, CC, DVR, D3, HD, MR, MS 26.5 23.6 N/A 240 Arris DCX3501  Cable AVP, CC, DVR, D2, HD, MR, MS 23.5 22.2 N/A 205 Arris HD DTA 100u  Cable DTA HD 4.0 3.8 N/A 35 Technicolor DCI401COM  Cable DTA HD 6.8 6.8 N/A 60 Pace DC 60XU  Cable DTA HD 6.9 6.9 N/A 60 Pace PX013ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 24.0 22.4 N/A 210 Pace PX032ANI  Internet Protocol (IP) AVP, HD, HNI 5.9 5.3 N/A 54 Pace PX013ANC  Cable AVP, CC, DVR, D3, HD, MR, MS 24.4 23.0 N/A 210 Samsung SR150BNC  Cable AVP, CC, D2, HD, HNI 15.6 14.0 N/A 135 Cisco CR150CNC  Cable AVP, CC, D2, HD, HNI 14.5 12.7 N/A 125 Evolution Digital DMS2004UHD  Cable DTA HD 6.7 6.7 N/A 59 Arris AX013ANM  Cable AVP, CC, DVR, D3, HD, MR, MS 22.6 21.3 N/A 200 Arris AX013ANC  Cable AVP, CC, DVR, D3, HD, MR, MS, 22.4 21.2 N/A 200 Pace PX022ANM Cable AVP, CC, D3, HD, MR,MS 14.8 13.9 N/A 135 Pace PX022ANC Cable AVP, CC, D3, HD, MR, MS 15.4 13.9 N/A 135 Samsung SX022ANM Cable AVP, CC, D3, HD, MR, MS 15.2 13.9 N/A 130 Samsung SX022ANC Cable AVP, CC, D3, HD, MR, MS 16.0 14.7 N/A 140 Arris DCX3200p3 Cable AVP, CC, D2, HD, HNI 13.2 13.0 N/A 120 Cisco CXD01ANI Internet Protocol (IP) AVP, HD, HNI 6.4 4.8 N/A 54 Pace PXD01ANI Internet Protocol (IP) AVP, HD, HNI 6.0 5.1 N/A 54 Pace PXD01ANI-DTA Cable DTA HD 6.2 6.1 N/A 55 Pace PX051AEI Internet Protocol (IP) AVP, HD, HNI, Wi-Fi HNI, MIMO-5(4) 7.0 5.7 N/A 60 *Feature Key Shortcut Feature Name APD Automatic Power Down (enabled by default) AVP Advanced Video Processing CC CableCARD D2 DOCSIS 2.0 D3 DOCSIS 3.0 DVR Digital Video Recorder HD High Definition HNI Home Networking Interface MR Multi-Room MS Multi-Stream XCD Transcoding Wi-Fi HNI Wi-Fi Home Networking Interface MIMO-5 MIMO Wireless at 5 GHz (number of spatial streams) For More Information: CableCARD:   About CableCARDs? DOCSIS 3.0:   About DOCSIS 3.0 DVR:   Watch TV with a DVR HD:   All About HD TV Xfinity TV Box Energy Usage: Comcast TV Box Energy Usage  

Question   I am not happy about the daily update time for my X1 box; how can I change it?     Answer   If you’re an Xfinity X1 customer, your TV Boxes will automatically reboot once per day to ensure that you have all of the latest software. This reboot, also known as   Daily Update Time, happens by default between 3:00 AM and 4:00 AM local time. You can now change the window of time in which your X1 TV Boxes will automatically reboot each day. Learn more about how to change the daily reboot schedule for your TV Boxes. Changing the Daily Update Time for TV Boxes Press the   xfinity   button on your remote control, navigate to highlight the   Settings   wheel, and press the   OK   button.   Navigate to highlight   Preferences, and press the   OK   button.   Navigate to highlight   General, and press the   OK   button.   Navigate to highlight   Daily Update Time, and press the   OK   button.   Adjust the   Time   of your Daily Update in two-hour blocks. For example, you can change it from the default time of   3:00 AM - 4:00 AM   local time to   10:00 AM - 12:00 PM   local time.     To learn more about changing the Daily Update Time on your Xfinity X1 box see here: https://www.xfinity.com/support/articles/changing-daily-update-time  

  Comcast and Google announced the nationwide launch of YouTube on   Xfinity X1, giving viewers quick, easy access to YouTube’s vast online video collection alongside the live, on demand, DVR and other web programming that is already included with their Xfinity TV subscription. YouTube content will be accessible via the X1 voice remote and YouTube videos will be featured throughout Xfinity on Demand.    YouTube’s online videos will be featured throughout the Xfinity On Demand menu and available in the YouTube app, providing easy access to trending videos and complementing existing movie, show, music, news, and celebrity content screens on X1 and supplementing thematic destinations.    Featuring universal voice control with the X1 voice remote, customers can also access YouTube content by:   Simply saying "YouTube" to launch the app.  Searching for topical videos by saying, "YouTube, show me make-up tutorials," or "Find party dip recipes on YouTube."   Calling up trailers, clips, and more related to movies, TV shows or celebrities by saying, "Watch ‘Carpool Karaoke’ on YouTube," or "Show me clips from ‘Empire’ on YouTube."   Saying, "Find live streams from Coachella on YouTube," or "YouTube, show me performances from the 2017 Grammy’s" to watch or browse clips of live event feeds.   Current X1 and YouTube signed-in customers can readily access their personalized settings and subscriptions when accessing YouTube on X1.  In addition to finding YouTube content with the X1 voice remote and within Xfinity On Demand, customers can just launch the YouTube app located in the Apps and Networks sections of X1.  For more information about X1, visit   www.xfinity.com/X1     Eligibility To use the YouTube app on X1, you'll need: Xfinity Internet service A compatible X1 TV Box (excludes RNG150s)     Access and Use the YouTube App To access the YouTube app, press the   xfinity   button on your remote control and navigate to   Apps > YouTube. Using the voice remote, you can also open the app by saying "YouTube," or search for specific video types, e.g., "Best street food in the world on YouTube." Once the app is open, you can continue to search for videos using your voice remote, or you can select   Search   to find videos using the on-screen keyboard.     Manage Your YouTube Account Open the YouTube app, then use the arrow keys on your remote to navigate left and open the  Main Menu . To Sign In: Select   Sign In. Visit youtube.com/activate on your computer or mobile device. Enter the code provided on the X1 YouTube app. Once signed in, you'll have access to your YouTube channel subscriptions and playlists, as well as YouTube Premium (if you're a subscriber).   To Sign In to More Than One YouTube Account: After you've signed into the first account, select the   name   of the logged in user from the   Main Menu. Select   Add Account. Repeat the same sign-in process.   To Switch YouTube Accounts: If you've signed into more than one account, select the name of the logged in user from the   Main Menu. Select the name of the YouTube account you want to switch to.   To Use YouTube in Signed Out Mode: Select your name from the   Main Menu. Select   Use YouTube signed out. This lets you use YouTube in signed out mode, but   your account information will still be saved so that you can switch back to it anytime without having to perform code entry to sign back in. To Sign Out and Remove Your YouTube Account from the YouTube app on X1: Select your name from the   Main Menu. Select   Manage Accounts.   Select the account that you want to remove.   Select   Remove.     Frequently Asked Questions Will I have to pay for the YouTube on XFINITY X1? This service will be available to customers with an X1 XFINITY TV subscription at no additional charge. How does YouTube on XFINITY X1 work? X1 customers can access YouTube in the Apps and Networks sections of X1, and via featured YouTube content that will be integrated throughout XFINITY On Demand. For the first time, YouTube viewers will enjoy universal voice control with the X1 voice remote and be able to access YouTube content. X1 customers will be able to browse and access YouTube’s massive collection of digital content, including gaming videos, eSports content, music clips, fitness videos, daily vlogs from YouTube creators, entertainment clips, and real-time trending news, sports and viral videos. Current X1 and YouTube customers will also have the ability to sign in when accessing YouTube on X1 and readily access their personalized settings and subscriptions.   Can I stream YouTube on other X1 TV Boxes in the house? Yes, you can watch YouTube on any compatible X1 TV Box (excludes RNG150s) in the house. Can I view YouTube TV content using the YouTube app on X1? No. YouTube TV is a separate, subscription-based service that is not available on Xfinity X1. Will streaming YouTube content on X1 TV Boxes count towards my monthly Internet data usage? Yes. YouTube is delivered over your Xfinity Internet service to your X1 TV Box; therefore, YouTube will be subject to the terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply. How do I learn more about YouTube features? Please visit  YouTube Help  to learn more about YouTube app features. What is YouTube Premium? YouTube Premium is a paid membership that gives you an amplified video and music experience across  YouTube ,  YouTube Music ,  YouTube Gaming , and  YouTube Kids . Learn more about the benefits of a YouTube Premium membership, including how to sign up, by going to  YouTube Help  and typing in "Join YouTube Premium". Do I have to subscribe to YouTube Premium to use the YouTube app on X1? No, you do not have to subscribe to YouTube Premium to use the YouTube app on X1. Why do I see a "Content Warning" message when I voice search for YouTube videos? When you perform a voice search for YouTube videos, we search YouTube on your behalf and present results from YouTube directly to you. When your YouTube search returns videos flagged by YouTube as inappropriate for all ages, we show this "Content Warning" message. At this point, you can choose to  Continue  to proceed to view YouTube search results or  Cancel  the search. **Note**: This message cannot be turned off at this time. How does YouTube flag age-restricted videos? YouTube has 24/7 monitoring to make sure all videos follow YouTube's  Community Guidelines . Videos that violate YouTube Community Guidelines are removed by YouTube. Age-restricted videos are also flagged during this process. Can I view 4K YouTube content on my X1 TV Box? Yes. 4K YouTube content is available if you have an XG1v4 or Xi6 TV Box with a compatible 4K TV. Please  contact us  to order and learn more about  watching 4K content on Xfinity . What video resolution is required to view 4K content on YouTube? When your X1 TV Box is set up, it will automatically be set to the highest video output resolution possible for your TV. If you wish to manually change your settings, the video display must be set to 2160p30 or 2160p60 resolution on the 4K capable Xfinity TV Box. On the XG1v4 or Xi6 TV Box, this can be done in the  Settings   menu on X1, and the cables provided are compatible. Please see more about  using the X1 guide to adjust your video display . YouTube 4K badging is based on the highest resolution available of the video. YouTube 4K badging may display on a HD device, as the video will automatically downscale to the best supported resolution and continue playback. To see which resolution the YouTube video is playing back on within the YouTube app, click on the  Stats for Nerds   menu option. How do I report offensive YouTube videos? Because YouTube hosts videos from the open Internet, YouTube cannot 100% guarantee that all videos will be flagged appropriately through 24/7 monitoring. At times, inappropriate videos may show up on YouTube for a short amount of time until they are removed or flagged as age-inappropriate by YouTube. To report offensive videos to YouTube: Play the YouTube video you want to report. Press the   down   arrow on your remote to bring up the video player controls. Navigate left to   More Options. Navigate right and select   Report   (Flag   icon).   Choose the reason why you want to report this video.   Why am I unable to sign in to the YouTube app on X1? If you are unable to sign in to the YouTube app on X1, please verify that you have entered the correct YouTube username and password. If you are still having issues, please visit  YouTube Help  for instructions on how to recover your account. Why can't I see YouTube content on my X1 TV Box? Not all of our Xfinity X1 TV boxes are compatible with Over the Top (OTT) streaming partner apps such as YouTube. If you would like to exchange your TV box for a compatible one, you can order right from your X1 TV Box. For instructions on how to do this, please see  exchanging your Xfinity X1 TV Box to Watch our OTT Streaming Partner Apps on X1 . Why is the YouTube app frozen? If the YouTube app is frozen on your screen, try exiting and relaunching the YouTube app. If it is still frozen,  powercycle your X1 TV Box . If problems persist, please  contact us  or visit  YouTube Help  where you can find answers to issues regarding the YouTube application and features, along with additional YouTube customer support methods. Why are YouTube videos buffering? Since YouTube is an Internet application, the YouTube app on X1 works just like YouTube on your computer, which buffers video any time there is an issue with YouTube or your Internet connection. You can also visit  YouTube Help  where you can find answers to issues regarding the YouTube application and features, along with additional YouTube customer support methods. Why won't the YouTube app launch on my X1 TV Box? Not all of our Xfinity X1 TV boxes are compatible with Over the Top (OTT) streaming partner apps such as YouTube. If you would like to exchange your TV box for a compatible one you can order right from your X1 TV Box. For instructions on how to do this, please see  exchanging your Xfinity X1 TV Box to Watch our OTT Streaming Partner Apps on X1 . If you have a compatible X1 TV Box and Xfinity Internet service,  powercycle your X1 TV Box  and check again to see if you can launch the YouTube app on X1. If you still cannot launch the YouTube app, please  contact us . I am trying to view content on YouTube and the following message appears: "The uploader has not made this video available in your country." The content the customer is attempting to view has not been made available in the viewing device's location. Why am I having issues navigating in the YouTube app? If you are having issues navigating in the YouTube app on your X1 TV Box, try exiting the YouTube app and relaunching it. If you are still having issues navigating, try  powercycling your X1 TV Box . If the problem persists, please  contact us  or visit  YouTube Help  where you can find answers to issues regarding the YouTube application and features, along with additional YouTube customer support methods. How do I set parental controls or block access to the YouTube app on X1? There are several ways you can set parental controls for the YouTube app on X1. Lock   TV-MA   content under   Settings > Parental Controls > TV Rating Locks. Once locked, a Parental Control PIN is required before you can access the YouTube app.   You can block access to the YouTube app using an   Application Lock. Enable Restricted Mode provided by the YouTube app: Open the YouTube app on X1. Select   Settings   from the   Main Menu. Set   Restricted Mode   to "Enabled." Restricted mode hides videos that may contain inappropriate content flagged by YouTube. Note that there is no PIN required to enable or disable restricted mode. **Note**:  Once the YouTube app is launched, X1 parental controls settings will  not  guard against new content searches or playback within the YouTube app. What accessibility features are available with YouTube? YouTube includes Closed Captioning. Videos that are viewed via the YouTube app will display accessibility features you have set up in your YouTube account. Please note that your X1 accessibility user preferences do not apply within the YouTube app. How do I turn Closed Captioning on in the YouTube app? To set your YouTube accessibility settings, visit  youtube.com/account_playback . Does it cost anything to use the YouTube app on X1? There are no additional charges for accessing YouTube through X1; however, YouTube usage on X1 counts towards any monthly Xfinity Internet service data usage plans that may apply. Why am I receiving an error message when I try to watch purchased content? At this time, the YouTube app on X1 does not support watching purchased content. We are aware of the issue and are working to correct it.     Troubleshooting Third Party Errors If you attempt to view content via the YouTube app and receive an error that does not begin with APPS, RDK or XRE, it is likely a third-party error specific to YouTube. Please visit www.youtube.com/help or youtube.com/tv_feedback for additional support. The following are examples of third-party errors:     For additional information about YouTube on Xfinity X1 see here: https://www.xfinity.com/support/articles/x1-youtube-app-overview

This article explains the differences between the different Xfinity X1 TV boxes and their features

  Did you know that the last ICC Cricket World Cup had   a record-shattering viewership   on Willow of 1.4   million   people? Did you also know that, according to HuffPost, the World Cup is one of the top 10 most viewed sporting events in the entire   world?   Whether you knew it already or not, cricket is an exciting, world-wide sporting phenomenon that you don’t want to miss out on.     The VIVO Indian Premier League runs from March until May, then the ICC Cricket World Cup is just around the corner, and   Xfinity X1   makes it easy to experience cricket like never before. Whether you’re looking to watch live cricket matches, stream the games from a mobile device, and even re-start, pause, and fast-forward past games, X1 has the ultimate cricket experience for fans. Learn more, and tune in on the Willow HD network with X1.   ICC Cricket World Cup and VIVO IPL live on Willow HD Wondering how you can catch all the action of VIVO IPL and the ICC Cricket World Cup? X1 customers can see it all live on the Willow HD network. Customers can also stream Willow Network live on the go with the   Xfinity Stream app, so you never have to miss a single play. That means you can enjoy cricket matches anytime, anywhere.   If you have the X1 Voice Remote, it’s even easier to watch cricket content. Just say   “Cricket”   into your remote to see live matches, schedules, highlights and more. Speaking of highlights, check out our list of the most highly anticipated World Cup games, below: May 30 – England vs South Africa June 05 – India vs South Africa June 09 – India vs Australia June 11 – Bangladesh vs Pakistan June 13 – India vs New Zealand June 16 – India vs Pakistan June 19 – New Zealand vs South Africa June 25 – England vs Australia June 29 – Australia vs New Zealand June 30 – England vs India   These matches will ultimately lead to the semi-finals, happening on July 9th and 11th, respectively. After the semi-finals conclude, the world can watch as two teams fight to take it all in the World Cup Final, happening on July 14th.   Instant replays, and more! X1 customers never have to miss a moment, with the ability to re-start from the beginning, pause, or fast forward the games. Maybe you want to watch a replay of the incredible match you saw earlier, or fast forward through a game you missed to get to the good stuff? X1 makes all that (and more) possible for the cricket super-fans out there looking for a better way to watch their favorite teams dominate the field.   X1 invites you to watch cricket for free on Willow HD Even better, Xfinity TV customers without a subscription to Willow HD can still watch cricket for free from 3/20 until 4/19! Willow HD will be available to Xfinity TV customers during that time, which means more cricket all month long as teams progress through the Indian Premier League leading up to the ICC Cricket World Cup. Now you really don’t have to miss a moment of this year’s biggest cricket events when you watch with X1 and the Xfinity Stream app.   Tune in to the ICC Cricket World Cup with X1 No matter what team you’re rooting for, this year’s World Cup will be something to see. Make sure you don’t miss a moment of it with X1 and Willow HD, and take the games with you on the go with the Xfinity Stream app. Ready to experience cricket with X1? Just say   “Cricket”   into the X1 Voice Remote and start viewing. After all,   this is cricket with Xfinity X1: simple, easy, awesome.       Frequently Asked Questions Do customers need to have an Xfinity TV subscription? Or X1? No. Xfinity customers without a subscription to Xfinity TV or non-X1 customers have access to the Willow free preview via the Xfinity Stream portal or app. ( Note:  Customers will need to sign in with their  Xfinity username and password .) Can non-X1 customers view the free preview on Xfinity Stream? Yes! Non-X1 customers have access to the Willow free preview via the Xfinity Stream portal and app by signing in with their  Xfinity username and password . Can Xfinity Internet-only customers view the free preview? Yes! Xfinity Internet customers (any level) without a subscription to Xfinity TV have access to the Willow free preview via the Xfinity Stream portal or app. ( Note:   Customers will need to sign in with their  Xfinity username and password .) Can the content be viewed out of home? Yes. Customers have access to the Willow free preview with the Xfinity Stream app or web portal inside or outside of the home. Will the live Willow and/or Xfinity On Demand streaming on the Xfinity Stream app or web portal count against the customer’s Xfinity Internet data usage plan? Yes. All internet-based video streaming and download services, including internet-delivered programming available through Xfinity Stream, is included in the calculation of monthly usage. (For more information, see  what counts against a customer’s data plan .) After the free preview, what should I do if an X1 customer calls in to ask how they can continue to access Willow? Willow is available to X1 customers for $14.99 per month a la carte or as an add-on to any  international  package for only $6.99 per month. What if the customer does not subscribe to X1? Encourage the customer to upgrade to a light Xfinity X1 package, such as Starter. (** Note**:  For customers in Central Division and Portland Region, Willow is available a la carte or as an add-on in the  Xfinity Instant TV  package.) Where can I find dates/times of the IPL matches? IPL live match schedule can be found at  https://www.cricbuzz.com/cricket-series/2676/indian-premier-league-2019/matches .     Source: https://www.xfinity.com/hub/tv-video/cricket-on-x1

ANSWERED: Obten tu menu X1 en espanol (How to get your X1 menu in Spanish)

This article provides details on how to turn the Purchase Protection feature on/off with the Xfinity X1 On-Screen Guide.

There are different remotes for our X1 boxes. This article is designed to give you information about these different remotes. 

What is the Xfinity XG1v4 TV Box and how does it work?

This article provides details on how to pair your Xfinity remote with your X1 television box, your TV, and audio control.

This article explains our new MLB Extra Innings Out of Market HD Beta feature. XFINITY X1 customers with an MLB Extra Innings subscription and an XFINITY TV package that includes HD service will now be able to watch all games in HD!

  Below please find some X1 boxes along with photos depicting where to find the IR Target Eye locations (notated in yellow square), as well as the manufacturer name, X1 Platform name and any pertinent notes. Important point: ALL X1 boxes (excluding the RNG150 models) can do both RF and IR.  For larger images of more information, please message me.   Below is the Samsung XG2, manufacturer model number (on the bottom of the unit) is SX022ANM   Below is the Samsung RNG-150N, manufacturer model number SR150BNM   Below is the Pacxe XG2, manufacturer model number PX022ANM. Please note, the target is small and will appear as a tiny triangle centered just below the face of the unit.   Below is the Pace XG1, manufacturer model number PX001ANM   Below is the the Pace RNG-150N, manufacturer number PR150BNM   Below is the Pace Xi3, Manufacturer model number PX032ANI.   Below is the Pace XiD, Manufacturer model number PXD01ANI .   Below is the Cisco XiD, manufacturer model number CXD01ANI     A few more important notes to remember regarding IR usage. First, all X1 boxes use the same IR codes. So, if you change from one X1 box to a different model X1 box, you will not need to change any IR codes in your third party remotes. Some boxes have different sensitivity concerns with the IR signal, but the codes are the same. Usually, you can adjust the sensitivity gain via your third pary control processor.    Second, you cannot use Legacy Box IR codes with X1 boxes. They will not work. The same goes for the reverse; X1 codes will not work with Legacy products.   Lastly, not all Legacy product IR codes will work across different Legacy products. Many will, but some will not.

This article explains how to access the Netflix app on your Xfinity X1 TV box and how to verify TV box compatibility

What is the Xfinity Easy Pair App for X1 and how to use it?

3D programming on Xfinity X1