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CableCARD Self Install Setup Instructions To complete activation, the CableCARD will need to be paired to your new device. In order to pair the CableCARD to your device and activate Xfinity TV services, you will need the following information: Device Host ID (Cisco and Motorola) Device Data ID (Motorola) You may also need to verify: CableCARD Serial Number CableCARD Unit Address (Motorola) CableCARD MAC Address (Cisco)   If you are pairing your CableCARD to a TiVo or Ceton device, see the following for specific pairing instructions below: CableCARDs Self Install Setup Instructions - TiVo CableCARDs Self Install Setup Instructions - Ceton InfiniTV   For all other devices, follow these steps to pair the CableCARD to your device and activate Xfinity TV services: Confirm that the coaxial cable from your cable wall outlet is plugged directly into the   Cable   input on your device, which is usually located on the back of the device. Write down the CableCARD serial number that is printed on the CableCARD label.   Insert the CableCARD into the CableCARD slot located on your device. Each retail CableCARD device has its own setup process. Please consult your device's User Manual/Guide or the manufacturer's website to find the steps to access your device's   CableCARD Status/Information   screen. Write down the following numbers from the   CableCARD Status/Information   screen: Host ID (13 digits) Data (11 digits - Motorola) Unit Address (13 digits - if displayed)   To activate your Xfinity TV services, go to   www.xfinity.com/activatecablecard. You will need your account number and the phone number on your account and the numbers from Step 5. If you need assistance, call the CableCARD Support Line at 1-877-405-2298 and press option   2   to activate Xfinity TV services. Once   www.xfinity.com/activatecablecard   or a Comcast agent has confirmed the CableCARD is activated, proceed with the completion of your device's pairing process, as described in the User Manual/Guide or manufacturer's website. After exiting the   CableCARD Status/Information   screen, confirm that you are receiving all channels to which you currently subscribe. Channel activation may take up to 45 minutes. If you do not see all of the channels to which you currently subscribe to after 45 minutes, contact the Comcast CableCARD Support Line at 1-877-405-2298 and press option   2   with the list of missing channels.     CableCARD Self Install Setup Instructions - TiVo Set up your TiVo by following the instructions on your TiVo's Start Here poster. Confirm that the coaxial cable from your cable wall outlet is plugged directly into the CABLE IN connection on the back of your TiVo. Write down the CableCARD serial number that is printed on the CableCARD label.   Insert the card and turn on the TiVo. Once the card is inserted, a CableCARD Status/Information screen will appear on your TV screen. Begin the TiVo on-screen Guided Setup. Once you arrive at the CableCARD info (2 of 2) screen, select:   Yes, I have an M-Card now   for TiVo Premiere or TiVo Roamio DVR or Yes, I have CableCARD decoders now   for TiVo Series 3, TiVo HD or TiVo HD   Write down the following numbers from the CableCARD Status/Information screen: Host ID (13 digits) Data (11 digits - Motorola) Unit Address (13 digits, if displayed) To activate your Xfinity TV services, go to www.xfinity.com/activatecablecard. You will need your account number and the phone number on your account and the numbers from Step 7. If you need assistance, call the CableCARD Support Line at 1-877-405-2298 and press option 2 to activate Xfinity TV services. Once www.xfinity.com/activatecablecard or a Comcast agent has confirmed the CableCARD is activated, proceed to Step 10. Press CLEAR to exit the CableCARD Status/Information screen and return to the CableCARD Decoder screen. Proceed with completion of the Guided Setup by selecting Continue Guided Setup on the CableCARD Decoder screen. The Guided Setup will help your verify that you're receiving all of the channels to which you have subscribed. Channel activation may take up to 45 minutes. If you subscribe to HD programming and/or premium channels, ensure that you are receiving these channels. If you have Xfinity TV service that includes Xfinity On Demand and you have a TiVo Roamio (all models), TiVo Premiere (all models) or TiVo Mini, you should also verify you can access your Xfinity On Demand service. Complete the Guided Setup and you're finished!   **Notes**: If after Guided Setup you have waited 45 minutes and still do not see all of the channels to which you currently subscribe, call the Comcast CableCARD Support Line at 1-877-405-2298 with the list of missing channels. If you need to return to the   CableCARD Setup   screen for any reason: Select   Messages & Settings   from the   TiVo Central   screen. Select   Settings. Select   Remote, CableCARD & Devices. Select   CableCARD Decoder.      CableCARD Self Install Setup Instructions - Ceton InfiniTV To set up your Ceton InfiniTV device, write down the CableCARD serial number that is printed on the CableCARD label.   Insert the CableCARD into the CableCARD slot located on your Ceton InfiniTV device. Install your InfiniTV by following the instructions on Ceton's InfiniTV Quick Install Guide. Confirm that the coaxial cable from your cable wall outlet is plugged directly into the   CABLE IN   connection (for external Ceton InfiniTV) or the   Coax Adapter Cable(for internal Ceton InfiniTV) is plugged into the back of your Ceton InfiniTV. Launch   Windows Media Center   in your PC. Navigate to   Tasks > Settings > TV > TV Signal > Set Up TV Signal   and follow the on-screen instructions. Once you arrive at the   Call Your Cable Company   screen, write down the following numbers from that screen (you will have to scroll down to see all the information): CableCARD ID (13 digits) Host ID (13 digits) Data (if displayed, will be 11 digits) Unit Address (if displayed, will be 16 digits)   To activate your Xfinity TV services go to   www.xfinity.com/activatecablecard. You will need your account number and the phone number on your account and the numbers from Step 6. If you need assistance, call the CableCARD Support Line at 1-877-405-2298 and press option   2   to activate Xfinity TV services. Once   www.xfinity.com/activatecablecard   or a Comcast agent has confirmed the CableCARD is activated, tune to a few different channels (including premium channels to which you subscribe, like HBO) and verify that you are able to see them. Channel activation may take up to 45 minutes. If you see the channels, proceed to Step 9. If you do not see all of the channels to which you currently subscribe, please call the CableCARD Support Line at 1-877-405-2298. Press   NEXT   to continue the Set Up TV Signal process in Windows Media Center. When complete, press   FINISH. **Note**:  If you need to return to the  CableCARD Setup  screen for any reason, navigate to  Tasks > Settings > TV > TV Signal > Activate Digital Cable  and follow the on-screen instructions.    XFINITY CableCARD Activation and Pairing Online Website  A new self-service online tool is now available for customers to pair and activate a CableCARD for their customer-owned, CableCARD-compatible retail device Previously, the only way for customers with a CableCARD Self Install Kit to activate was to call the CableCARD Support line at 1-877-405-2298. Now, customers have the new online tool at   www.xfinity.com/activatecablecard   as another convenient option.    https://activatecablecard.xfinity.com/cablecardactivate/   Additional functionality is now active with this tool.    The re-pair feature now allows a customer to attempt to re-pair a CableCARD online if the associated host information is already in our system. Previously, that step would require a phone call.    www.xfinity.com/activatecablecard  
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Comcast offers a large-button remote to Accessibility customers upon request and this article provides you information about that remote
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To make sure you can take advantage of the latest video updates, customers with a Pave Vegas 575 SD DVR or the Pace Vegas 577 SD DVR are being asked to exchange these set-top boxes for a newer model set-top box.
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This article provides details on how to turn the Purchase Protection feature on/off with the Xfinity X1 On-Screen Guide.
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What is the Xfinity XG1v4 TV Box and how does it work?
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Question   Can I buy my own DVR or cable box?   Answer   Yes. You can purchase your own device or DVR available from a legitimate retailer and-or authorized reseller in the United States.  Below are a list of a few of the models of "purchasable equipment" that Comcast supports:   Company Model # ADB DMX-CT1 Diego, Inc HDDMR7000 Mitsubishi HD-6000 Mitsubishi HD-4001 Motorola HDT300 Samsung GX-SM530CF Sony DHG-HDD 250 Tivo TCD652160 Tivo TCD648250B Tivo TCD658000 Tivo TCD748000 Tivo TCD746320 Tivo TCDA90000 Tivo TCD750500 Tivo TCD848000 Tivo TCD840300 Tivo TCD758250 Tivo TCD846500     Any customer owned device (above) would need to be activated via a Comcast-supplied cable card.   Will I be charged to use a CableCARD? The first CableCARD in a retail CableCARD device is free to Comcast customers. If a second CableCARD is needed for the same device (as is the case with certain older model TiVo devices), a charge will be applied based on your area.   Will I receive an equipment credit if I use my own CableCARD-compatible retail device? If you own a CableCARD-compatible device with an activated CableCARD and subscribe to an XFINITY TV service package that includes equipment as part of the service, you will receive a monthly equipment credit of $2.50 for each CableCARD-compatible retail device on your account. To learn more, see our Customer Owned Equipment Policy. http://www.xfinity.com/equipmentpolicy     Some additional detailed information can be found at the links below:   http://customer.comcast.com/help-and-support/cable-tv/about-cablecards/   https://customer.xfinity.com/help-and-support/cable-tv/how-to-get-a-cablecard     Question   What about Motorola or Scientific-Atlanta or Cisco or Pace cable boxes on online auction sites?   Answer   Comcast is compliant with the FCC ruling that we offer customers the option to purchase a digital descrambler through authorized retail outlets. Comcast would then supply the customer with a POD (point of deployment) authorization card (cable card). However, we are not aware of any Motorola/Scientific-Atlanta/Cisco/Pace digital converters being offered through authorized retail outlets in the United Sates. Since we know of no authorized retailers or cable companies yet selling these digital converters in the United States, any such device could be the property of Comcast or another cable company. If we determine by the serial number that the box is lost or stolen and/or the property of another cable company, we would not support it. Information received would then be turned over to the proper authorities.     **NOTE**: The Comcast Help Forums are not to be used for trading/swapping, selling or advertising non-Comcast products, services, or other online venues. This includes multilevel marketing schemes and soliciting funds or other donations for what may or may not be a charitable cause. Members who post referral links to these sites will have their posts/signatures edited and may be subject to banning. Community memberships created solely for such purposes will be banned.       Question   Can I buy used Comcast TV Boxes?     Answer   Cable operators purchase TV Boxes from TV Box manufacturers that they then rent to their customers. While these boxes are generally not intended for retail sale to consumers, some of the boxes find their way into the marketplace (lawfully or not) and are sold by resellers to consumers ("Off-Market TV Boxes"). If you have purchased your own Off-Market TV Box from a reseller, please take the time to acquaint yourself with the requirements of "Qualifying Equipment" pursuant to Comcast's  Customer Owned Equipment Policy (see below) . Comcast will support such devices only if they comply with the requirements set forth in that policy. You may  contact us  with questions or to find out if your new device meets the requirements of "Qualifying Equipment." In addition, please ask the reseller who sold you your device for instructions for activation and troubleshooting problems. Please be aware, not all models are supported in every location. Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. Note:  These Off-Market TV Boxes available from resellers are different from retail CableCARD-compatible devices like TiVo that are specifically developed for consumers, and from retail streaming devices such as Roku and Samsung Smart TVs that are compatible for use with the Xfinity Stream app as part of the Xfinity TV Partner Device Program. For more information, please see FAQs about  CableCARDs  and  Xfinity Stream for Xfinity TV Partner Devices .     Additional Service Information Please also note the following service-related information for customer-owned Off-Market TV Boxes: HD Service:   If your Off-Market TV Box is HD-compatible, you would like HD service, and your Xfinity TV subscription does not include HD service, a charge for HD Technology* may apply. HD DVR Service:   If your Off-Market TV Box is DVR-capable, and you would like DVR service, and your Xfinity TV subscription does not include DVR service, charges for DVR Service* and HD Technology* will apply (Note:   Comcast DVR service is only available to HD customers). Service to Additional TVs:   To the extent that you use your Off-Market TV Box on secondary outlets, you will be responsible for the applicable Service to Additional TV Fee.* Customer-Owned Equipment Credit:   If you use your Off-Market TV Box and have no rented Xfinity TV Box from Comcast, you will receive a Customer Owned Equipment credit in those cases where the price to rent an Xfinity TV Box is included in your package price. Where Comcast rented equipment is offered and charged a-la-carte and not included in the package price, or where you are using an Off-Market TV Box as an additional outlet. You will not receive a credit; instead you simply will not be charged a rental fee when you use a customer-owned TV Box in place of a rented Xfinity TV Box. Activation Process for CableCARD-Compatible Devices:   As set forth in the   Customer Owned Equipment Policy, CableCARD activation for customer-owned TV Boxes requires verification that the device has not been stolen from Comcast. Such verification can take up to several days.   * Note:  These fees also apply to customers using our rented Xfinity TV Boxes.     Customer Owned Equipment Policy Comcast provides a credit to customers who have an activated CableCARD installed in a customer-owned device (e.g., TiVo or CableCARD-equipped television) or customers that own a qualifying converter (See Customer Owned Equipment Policy) if the customer subscribes to a Comcast video service that includes equipment as a part of the service. Customers who qualify will receive a monthly credit of $2.50 for each qualifying activated CableCard device or converter.
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The Xfinity TV Beta app on Roku is available in the Roku Channel Store! The Beta trial allows XFINITY TV customers to access their XFINITY TV cable service, including live and On Demand programming as well as cloud DVR recordings (for X1 Cloud DVR customers), on a Roku streaming device or Roku TV.
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This list is a compilation of XFINITY's most common TiVo Error Codes along with an Explanation and Resolution
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What is the Xfinity X1 Xi5 box and how does it work?
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This article explains how do I turn on/off closed captioning on my all Xfinity TV boxes?
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This article explains the differences between the different Xfinity X1 TV boxes and their features
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This article provides details as to what Video Description is and instructions on how to enable that feature
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There are different remotes for our X1 boxes. This article is designed to give you information about these different remotes. 
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