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user_3g6xxa
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Wednesday, January 17th, 2024 6:36 PM

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TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv. 

Question

 • 

Updated 

1 year ago

79.2K

392

user_4pwacy

18 Messages

1 year ago

I get the TVAPP-00148 error on my Samsung smart TV when trying to watch live TV.  I can watch recorded or on demand.  Problem started 12 hours ago.

Note: This comment was created from a merged conversation originally titled TVAPP-00148 error when trying to watch live TV

12

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user_t8cq8e

2 Messages

1 year ago

I have a Samsung TV that is 1 year old and I just got this error code tvapp-00148. I can see the menu but can not open a channel. How do I fix this?

Note: This comment was created from a merged conversation originally titled Error code happy-00148

2

XfinityGabriel

Official Employee

 • 

2.2K Messages

Hi, @user_t8cq8e! Thank you for taking the time out of your day to visit our forums page for help with that error code on your Samsung TV. I use the Stream app on my Samsung TV all the time so I understand the importance of getting this fixed. I am sorry to learn about this experience. We can help. Was the app working on your TV for some time before experiencing that error code? Would you mind providing us with your TV model code, serial number, and software version? Here are the steps below to determine this.

 

  1. Make sure the Samsung Smart TV is connected to the internet.
  2. Press the Smart Hub button on the Smart Control remote to go to the Samsung Home screen.
  3. Scroll to and select the Settings icon (gear to the right).
  4. Arrow down to Support.
  5. Arrow right, then down, then select About this TV.
  6. From here, they'll see the Model Code, Serial Number, Software Version, etc.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ww9e6l

10 Messages

1 year ago

I've seen this be a problem for years from previous forum posts. My TV has worked for 2 years, now I'm getting this error. I added Xfi pods, updated everything, still a disaster. What is the resolution other than changing providers?

Note: This comment was created from a merged conversation originally titled Error: TVAPP-00148

36

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XfinityThomasA

Official Employee

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2.3K Messages

Hi, @user_ww9e6l! We want to help get to the bottom of this and provide a fix. Is this an error using the Xfinity Stream app? Is it happening on one device or multiple? Can you double-check the minimum system requirements for the Xfinity Stream app to rule that out as a possible issue? Thank you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ww9e6l

10 Messages

@XfinityThomasA​ Happening on only 1 device, which it has previously worked on with no issues for 2 years. It meets all system requirements, as I have other exact same tvs in the house working perfectly.

1 year ago

0

user_ww9e6l

10 Messages

@XfinityThomasA​ also worth noting, all other streaming services are working on the device. Only the Xfinity Stream app is failing with the above error code.

1 year ago

0

user_ww9e6l

10 Messages

@XfinityThomasA​ No response for over a week and still no resolution 

1 year ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

@user_ww9e6l it looks like we had been speaking or requested you to connect with us in a direct message. We would love to continue the investigation with you there. Here is how you can reach us again:

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_4pwacy

18 Messages

1 year ago

I opened a chat that Xfinity Stream live would not work on my Samsung TV.  Many of you joined the chat and added how poor and how broke Xfinity customer service is.


Just saw that the chat has been closed by Xfinity.  Interesting they closed the issue and never resolved the issue.

Now no features on Xfinity Stream work.  I guess it is time to cancel Xfinity.

Note: This comment was created from a merged conversation originally titled TVAPP-00148 error code on Xfinity Stream

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0

user_d2kitd

2 Messages

1 year ago

Error code TVAPP-00148 on Samsung streaming app. No solution. Help. 

Note: This comment was created from a merged conversation originally titled Comcast streaming app

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0

user_aflglo

4 Messages

1 year ago

Keeps giving me error tvapp00148. Tried holding the power button. Didn’t work. Tried erasing the app and reinstalling it didn’t work. 

Note: This comment was created from a merged conversation originally titled Xfinity stream won’t work

24

kmay5

New Poster

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8 Messages

Having the same issue

1 year ago

0

TG89

8 Messages

Having the same issue.  Was working all day yesterday then suddenly TVAPP-00148.  Tried resinstalling app, powering on and off, changing wifi networks, restarting modem/router...nothing working.  Its on a samsung frame tv....i tried a soft reset by unplugging the Samsung box even over night.  

There has to be a way to clear the cache...but i dont see an option.

1 year ago

0

TG89

8 Messages

I found a way to clear the cache for xfinity stream app and did another power cycle and still not working.

1 year ago

0

user_khhzab

2 Messages

And Xfinity says NO Network problems!! I have the same problem & guessing Xfinity pushed an update that is causing the problem to TV's only. I am Ok to stream to my ios device, but that is a different app

1 year ago

0

user_35byaf

2 Messages

I am having the same issue on only 1 TV in my house. I can watch dvr and on demand but no live tv.

1 year ago

user_r18yux

2 Messages

1 year ago

I called Xfinity technical support. And I agree, it was like talking to the wall. I have absolutely no satisfaction. They cannot tell me what that error code means. I'm not sure how tech savvy these people are, but apparently they're not. I'm going to follow the suggestion of going and using my phone. I have a Samsung TV upstairs that's shooting off the error code, but my LG TV downstairs works perfectly fine. Thanks to the person that suggested streaming from my phone using Bluetooth. I again appreciate everyone that has gave an input on this. I see they've had this problem for more than 3 years. There are comments from 3 years ago about the same error code. You're telling me they can't find a problem with this? I'm not understanding that but I don't work there so. And I don't want to pay $10 a month for a box either.

Note: This comment was created from a merged conversation originally titled Error code TVAPP-00148

0

user_k8aveg

2 Messages

1 year ago

Hello

Hi I am getting error TVAPP-00148. And support was no help at all. I restarted everything. And reinstalled and signed out and all the things. Can anyone help? It’s the only way we can watch the games!

Note: This comment was created from a merged conversation originally titled Xfinity stream not working

1

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CCJodie

Problem Solver

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1.3K Messages

@user_k8aveg Hello, sorry about the error showing. Is this over a Samsung Tv? 

I no longer work for Comcast.

1 year ago

0

user_jkrazy

6 Messages

1 year ago

Having the same issue, that's seems to be nationwide,  its really sad...and embarrassing when I have a bunch of people over to watch a football game and it doesn't work.  Especially when it did the day before... Also with how much money a month is spent and I have to spend hours researching, trying to get answers from automated support, that walks around your questions.  Im going to most likely switch to Verizon anyway... Seems like Xfinity doesn't care too much. 

Note: This comment was created from a merged conversation originally titled 2021 Samsung tv unable to stream with Xfinity

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user_3eau8r

5 Messages

1 year ago

Unable to stream live tv from xfinity after software update by Samsung on 1/17/24 

Note: This comment was created from a merged conversation originally titled Samsung frame tv update

0

user_9kqtor

4 Messages

1 year ago

Xfinity Stream has stopped working on 2 of 4 Samsung TVs. Xfinity has a MOUNTAIN of problems across many platforms. Their streaming APP is just one. The PROBLEM is NOT with the Samsung TVs. Streaming for OTHER APPS works just fine. But on 2 of the 4 Samsung TVs which are the same model and less than 2 years old, the streaming app has started delivering this ERROR: TVAPP-00148. An update to the App was made on January 10. Then the "you know what" hit the fan.

Xfinity knows of the issue and is twiddling their thumbs. If this is NOT fixed pronto. This customer will take ALL services to another provider.

Note: This comment was created from a merged conversation originally titled Xfinity Stream Not working

6

user_481kk4

Contributor

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52 Messages

Someone commented in another thread that if you have a Roku, you can add the Xfinity Stream app as a workaround to watch live TV. I did that and can watch live TV on my Samsung again (it's 2 years old). 

1 year ago

0

user_6e75c9

Visitor

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20 Messages

It seems that Xfinity is happy blaming Samsung, one of the three largest TV manufacturers, instead of working to resolve the issue. It is enough to make me consider another service where they do not seem to attempt to blackmail you into using their $10 a month 1990s cable boxes for each TV.    

1 year ago

XfinityTy

Official Employee

 • 

376 Messages

Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_3equkr

4 Messages

Is xfinity stream on Samsung TV STILL out?  It has been a number of days.  

1 year ago

user_o8itoa

2 Messages

still out for me.  almost time to switch providers

1 year ago

0

Mikejennwv

4 Messages

1 year ago

Xfinity Stream APP not working on my Samsung TV. Menu pops up but when I select channel getting error code : TVAPP-00148.  After spending over hour with tech and deleting app, reinstalling app, resetting password, resetting router still have same code.  Waiting on tech to get back to me.  The App works on my phone and Roku/firesticks 

Note: This comment was created from a merged conversation originally titled Xfinity Stream App not working on Samsung TV

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user_jrgekv

2 Messages

Started a week ago. Comcast says it’s a known issue, but still hasn’t bothered fixing it.

1 year ago

0

user_6637ln

2 Messages

I’m having the same exact issue and tech told me it’s a Samsung / Xfinity issue and they have no resolution and don’t know when they will!!! 

1 year ago

0

user_9602e1

Visitor

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3 Messages

1 year ago

Cannot get Xfinity to stream on my Samsung TV my LG TVs are working fine what do I do

Note: This comment was created from a merged conversation originally titled Samsung TV is not streaming Xfinity shows

2

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XfinityThomasA

Official Employee

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2.3K Messages

Hello, @user_9602e1. Our engineering team is currently working to investigate customers receiving a TVAPP-00148 error message when using the Xfinity Steam app on Samsung smart TVs. Please use other non-Samsung eligible devices during this time. We will update this thread here when a resolution has been found. Apologies for any inconvenience this may have caused. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_l6bys9

6 Messages

I think some sort of refund or compensation is due!  This has almost been 1 week!  Very unhappy.

1 year ago

0

mmrdar5

3 Messages

1 year ago

I have tried everything in this post and the app will still not steam.

the app loads and I can select a show from the guide but I get “Error: TVAPP -00148” 

this is on a Samsung TV - the app works on other Samsung TVs in my home 

Is there a fix ? 

Note: This comment was created from a merged conversation originally titled RE: Xfinity stream not working on any Samsung TV

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user_war8af

23 Messages

Not yet. Tech support is useless 😒 

1 year ago

user_ojcd5t

9 Messages

@mmrdar5​ 

buy a Roku - 

the Xfinity Stream did not work on the Roku but Xfinity did get that to work after a call to them 

1 year ago

0

XfinityVianney

Official Employee

 • 

2.1K Messages

Hi, @mmrdar5  Thank you for reaching out. This error is part of a known issue that we've been working on. You can find others reporting this error code here https://forums.xfinity.com/conversations/xfinity-stream-app/tvapp00148/65a81e375bd1d830a3212f42?commentId=65afc8c3ed17eb490b5776c7, so we do understand it's affecting many customers. I can assure you that we are aware of the problem, and we are actively working to get this fixed

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_cj5zxz

3 Messages

Have this problem been fixed? I was told it was going to Morning at 6am EST. SO HAVE THE BEEN RESOLVED? 

1 year ago

0

user_war8af

23 Messages

 Not yet...just tried to revive it. No luck.

1 year ago

0

user_5febkh

2 Messages

1 year ago

I like everyone with a Samsung TV is experiencing this. My question is, will those of us that went to an Xfinity store and picked up a box so we could watch live TV be credited the cost of the box once this issue is fixed?

Note: This comment was created from a merged conversation originally titled Error 000148

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