Xfinity stream won’t work

I found a way to clear the cache for xfinity stream app and did another power cycle and still not working.

And Xfinity says NO Network problems!! I have the same problem & guessing Xfinity pushed an update that is causing the problem to TV's only. I am Ok to stream to my ios device, but that is a different app

Yeah i have 2 samsung frame tvs.  1 TV has zero issues with the xfinity stream app.  The other can do on demand and recorded shows but cannot load live tv.

I get the error TVAPP-00148 which is a cache error i believe.  If you go to the Samsung settings > support > device care > manage storage > go to xfinity stream app 'View Details' > Clear Cache and/or Clear Data

Now, this did not solve the TVAPP-00148 issue but may be useful for other things in future.  It has to be a samsung or xfinity app update issue because none of the normal troubleshooting steps work.

Didn't work for me either.  Spent almost an hour with customer service and signed in and out of the app at least three times.  Nada.  They really do not want to schedule a service call - a lot of push back there.  If it's a patch issue, the we are all pretty screwed until they fix it or at the very least, acknowledge they screwed up.

Same issue.  Error code TVAPP-00148.  Day 3 tomorrow  still no working tvs. Absolutely diabolical.  Everyone should leave maybe then they fix problems.

@user_35byaf Good morning, and thank you for taking the time to reach out to our Community Forums Team! I know how frustrating it can be when your services aren't working as they should. We have issued a ticket for the issue to be address, and are working as quickly as possible to get services back upand running as quickly as possible. So that we may track the status of of the progress, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Hello @user_ac37b4 thanks for using our Forums to bring this to our attention. Let us take a deeper look over this in a DM. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

@user_ac37b4 We are still working on this issue and don't have any updates at this time. Once we do, we will update the thread. 

@user_aflglo​ I was told the same thing yesterday. And when I talk to him again today, the agent said “no, it says here that issue is now resolved, and everything is fine on our end”😳 left hand? Right hand? Half the time them agents have no idea what’s going on. 

Wouldn't it make sense to send a text or email to their customers about the problem so we don't waste time on the phone with an agent? That's why they will lose customers like me.

@user_fad52p Our great engineers are aware and investigating this issue. Thanks for your patience while it is worked on!

should read: "You are all right, it didn't work.

@XfinityThomasA​ Thank you. This has been an issue since Wednesday morning! 

@XfinityThomasA​ any update?

@XfinityThomasA​ what’s the latest on this?