Error: TVAPP-00148

I've seen this be a problem for years from previous forum posts. My TV has worked for 2 years, now I'm getting this error. I added Xfi pods, updated everything, still a disaster. What is the resolution other than changing providers?

This conversation has been merged. Please refer the main conversation:

TVAPP-00148

Responses

XfinityThomasA

Official Employee

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2.3K Messages

1 year ago

Hi, @user_ww9e6l! We want to help get to the bottom of this and provide a fix. Is this an error using the Xfinity Stream app? Is it happening on one device or multiple? Can you double-check the minimum system requirements for the Xfinity Stream app to rule that out as a possible issue? Thank you.

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user_ww9e6l

10 Messages

@XfinityThomasA Happening on only 1 device, which it has previously worked on with no issues for 2 years. It meets all system requirements, as I have other exact same tvs in the house working perfectly.

1 year ago

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user_ww9e6l

10 Messages

@XfinityThomasA also worth noting, all other streaming services are working on the device. Only the Xfinity Stream app is failing with the above error code.

1 year ago

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user_ww9e6l

10 Messages

@XfinityThomasA No response for over a week and still no resolution

1 year ago

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XfinityPeterH

Official Employee

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1.8K Messages

@user_ww9e6l it looks like we had been speaking or requested you to connect with us in a direct message. We would love to continue the investigation with you there. Here is how you can reach us again:

(Full credit to @BruceW for this excellent explanation!)

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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1 year ago

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user_we9pxx

12 Messages

xfinity does not work!!! Tho only app on tv that does not work!!!! Worst customer service as well. No number to call anyone!!! BAD service for sure

1 year ago

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user_3o67us

6 Messages

1 year ago

Spent the day yesterday speaking to bots, agents and not one could solve my issue . Tv has worked fine until yesterday and now receiving the same code. I got it to work last night but this morning I’m receiving the app-00148 code.

ready to switch to another stream service.

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user_96yih4

2 Messages

@user_3o67us I'm having the same issues. So frustrating!

1 year ago

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user_v1huio

4 Messages

i am also having the same issues. very frustrating!!!!!!

1 year ago

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user_laejgj

4 Messages

Add another to the list.

Worked fine until yesterday evening.

1 year ago

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user_1z37j9

2 Messages

Same issue here. Worked until today but have had multiple issues with loss of connectivity in the past year

1 year ago

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user_3m9402

4 Messages

@user_3o67us Same exact issue with me. 3 tvs set up with Xfinity stream, yet 1 received the code last night, and haven't been able to get past it since. Uninstalled the app, reinstalled, reset wireless modem, off/on, clear cache.....and the basic steps, but no luck. Does Xfinity monitor the forum and offer resolutions?

1 year ago

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Baltimore-Traveler

6 Messages

1 year ago

Everytime there is an update they screw it up. I have this happen all the time. They run you through the hoops. Then it just starts working. The same fix never works. I get it to work then bam! Stops again. I have been fine for several months now new update on the jan 10 2024. I am now having issues.

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user_b1oh7w

8 Messages

1 year ago

same issue here as of yesterday on two tvs. work fine on my phone

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user_v1huio

4 Messages

I was told to try my Roku or Firestick to see if the app works. It does! So something isn't compatible with Samsung and the App. May be other TV's as well. I was told they are working on fixing the app.

1 year ago

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user_b1oh7w

8 Messages

1 year ago

I am curious if those of you having this issue have any cable boxes on your account? I hope they are going to force us to rent a cable box

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user_we9pxx

12 Messages

No boxes ………. ……………….

1 year ago

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user_481kk4

Contributor

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52 Messages

@user_b1oh7w When I called customer service, they wanted me to get a box - I said no way! Someone in another thread commented if you have a Roku, you can add the Xfinity Stream app to that so you can watch live TV on your Samsung. I did that yesterday - it worked!

1 year ago

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