Skip to main content

    Support

    Offers

U
user_4pwacy
1st Topic
1st Reply
1st Like

18 Messages

Thursday, January 18th, 2024 12:15 AM

Closed

TVAPP-00148 error when trying to watch live TV

I get the TVAPP-00148 error on my Samsung smart TV when trying to watch live TV.  I can watch recorded or on demand.  Problem started 12 hours ago.

Question

 • 

Updated 

1 year ago

168

7

0

This conversation has been merged. Please refer the main conversation:

TVAPP-00148

user_30zu9n

Contributor

 • 

38 Messages

1 year ago

Absolutely ridiculous that I can't get my Xfinity App to work on my Samsung TV.  Just happened in last 24 hours.  Was working for years.  Tried installing and uninstalling.  Turned TV on and off.  Reset my network.  Nothing worked.  The app is working on my older Samsung TV but not my newer one.  Xfinity customer service sucks.  No solution.  

1

0

user_4pwacy

18 Messages

Again very interesting that you are experiencing the same thing.  My older TV is not experiencing the issue but the newer 4K is. 

1 year ago

0

user_9db4ts

3 Messages

1 year ago

I am having the same issue with my Samsung frame TV's started yesterday morning.  I have a tech here, he has no idea why.  I have to get Xfinity boxes and pay 10/month for each to make the Xfinity service work on the TVs.  Is there someone from Xfinity that can answer the question why the Xfinity Stream app is not compatible with certain Samsung TV's all of a sudden?  These are 2022 Frame TV's, with the software updated.  I have reinstalled and deleted the app ten times, nothing is working to resolve the issue.  Need a fix

2

user_4pwacy

18 Messages

Very interesting that your issue and my issue began on the same day.

1 year ago

0

XfinityKassie

Official Employee

 • 

1.7K Messages

@user_9db4ts Hello, and Happy Saturday! We appreciate you reaching out to our Community Forums Team, for assistance with your services. I can see how frustrating it would be to not have your services working properly. We are aware there is an issue, and are working as quickly as possible to get services working properly. So that we may track the progress of your services, can you please send a Direct Message with your name, the service address, and the User ID you are using for your Xfinity Stream App? 

 

 

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_nlr0wg

2 Messages

1 year ago

I'm having the same issue with my Samsung 4k TV. I've uninstalled and reinstalled the Xfinity Stream app. I looked up the error in other forum posts, and it said it was a caching error. But it should have rectified if you uninstall and reinstall since it removes any cache.

I then looked up another post, which says it is an app/connectivity error. I assume that there is a break in their system. I also saw that they updated the app on 01/10/2024. I don't know when Xfinity will rectify this, as it is their problem. The downside is that customer services keep giving a loop around. Also, their "chatbot" doesn't help either.

1

0

XfinityKassie

Official Employee

 • 

1.7K Messages

@user_nlr0wg Good morning! Thank you for taking the time to reach out to our Community Forums Team, and bringing our experience with our service to our attention. We are aware there is an issue, and are currently working on resolving the issue. So that we may track the progress of your services, can you please send a Direct Message with your name, the service address, and the User ID you are using for your Xfinity Stream App? 

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_4pwacy

18 Messages

1 year ago

I share all your frustrations with customer service.  I have been handed around to more than 5 department over 10 calls.

0

user_4pwacy

18 Messages

1 year ago

I finally got ahold of someone in Advanced Technical Services who admitted there is a compatibility issue between Samsung smart TVs and the Xfinity Streaming App that is preventing the ability to access LIVE TV.  I communicated to the agent that Xfinity's customer service is broken and I would like to discuss with upper management as we are paying for a service and getting extremely poor, uninformed customer service if Ican get a person.  He said software engineers are working on fixing the issue and their hope it will be resolved shortly (not sure if hours or days). 

1

user_laejgj

4 Messages

Thank you for sharing that you actually spoke with a tech person who is actually aware of the problem.

Being able to speak to anybody is frustrating, let alone someone who can actually help.

1 year ago

user_l6bys9

6 Messages

1 year ago

So non helpful,  after over 4 hours and several “techs” was told its a national problem and that we should watch tv on one of our non streaming tv’s..   still not working today!  Get your flipping act together xfinity.  Seriously considering u tube tv.

0

0

forum icon

New to the Community?

Start Here