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VDreadstar
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36 Messages

Sunday, August 24th, 2025

Disney+ App hangs during commercial breaks

Hey all,

Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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2 hours ago

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XfinityDilary

Official Employee

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2.5K Messages

3 hours ago

Thanks for posting on our Community Forums, VDreadstar. I'm sorry to hear about the Disney+ app not working properly. We'd like to help. Where are you accessing the Disney+ app? Is it on our TV box? Or a different device? You also mentioned the Xfinity App. Are you referring to the Xfinity Stream App? 

 

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VDreadstar

Contributor

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36 Messages

Using the Disney+ Application on the X1 DVR TV box.

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2 hours ago

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XfinityDilary

Official Employee

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2.5K Messages

Thanks for clarifying, VDreadstar! Have you tried rebooting the TV box manually or through the Xfinity App? Is this only affecting the Disney+ App? Or have you noticed the same issue in other programming/apps? 

 

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2 hours ago

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