Contributor
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121 Messages
Smart Resume not working correctly
For the last week or so on my X1, the Smart Resume feature has started to resume too soon. That is, when a commercial starts and I hit fast forward, the fast forwarding stops somewhere between 30 seconds and 90 seconds before the program starts playing again. So I'm forced to watch at least one commercial before the program starts, unless I manually skip or fast-forward through them.
When I look at the blue and yellow bar indicating where the smart resume window is in the programming stream, it actually looks like the whole smart resume window is skewed about 30-90 seconds early. That is, the yellow part starts before the commercials start, and the yellow part ends before the commercials end.
Anyone else notice this problem? I haven't actually reported this to Xfinity Support, but I hope someone might be monitoring this and could address this if it is a general problem.
R.Vicini
Contributor
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83 Messages
2 years ago
Ok. Yet another post.
So I recorded yesterdays episode of The Good Doctor. Same thing. Everything is off by about 30 seconds.
Out of curiosity, I opened the Xfinity Stream app and streamed the same episode from my DVR.
Guess what, it was perfect. Smart resume was spot on.
(edited)
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user_dbcdcf
Visitor
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2 Messages
2 years ago
I have the newest modem and the newest DVR box and I am still having the issue. You would think they could fix it, as it did work properly at one time.
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user_09f6d2
Visitor
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4 Messages
2 years ago
Smart Resume is messed up for me too, but it seems it's messed up on only my local channels. It works correctly on shows that I've recorded on HGTV and Discovery. Messed up on shows I record on Fox and ABC.
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Styler001
New Poster
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7 Messages
2 years ago
Not sure how many other programs might be OKish now, but last night (Mar. 27, 2022) I recorded SWAT on CBS. It appears that the Smart Resume is functioning "almost normally" again. I can't remember just how much time at the end of the Smart Resume was viewed as part of a commercial when this seemed to work correctly, but in this recording, the start of the commercials looked about right with the big dot hovering over the beginning of the commercial break. I was at warp factor 4 speeding through the commercials and just let it go on its own. When it stopped at the end of the commercial break, there was about 20 seconds of commercial to watch before the show continued. I checked this over the four different commercial breaks, and each was pretty much 20 seconds (by my count, not by a watch, but I still hit 20 each time). I can live with the 20 seconds if it means I can use the feature "unsupervised".
I don't know if the end of program would have been cut off short. I already add a few minutes to the end of shows. Been doing that all along, even before I knew this feature was malfunctioning.
I don't have any other recordings to check at this time. Don't want to waste my time recording a show I don't even care about just to test this. I'll find out more in a day or so.
UPDATE: Recorded "FBI" last night (3/29/22) on CBS. Timings were way off again.
(edited)
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user_4bd84b
Visitor
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1 Message
2 years ago
Smart Resume has not worked for us for months either. We have tried all measures suggested, Nothing helps. Also very frustrating is the loss of the end of a program. The recording cuts off just a few seconds early. Sometimes we are lucky enough to be recording the next show on the the same channel and view the ending that way but really we have to resort to that???? This issue has gone on for months and seems to be no progress on fixing it.
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user_6cd398
Visitor
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10 Messages
2 years ago
I have the same issue on occasion too, program starts playing 15-30 seconds too soon after "smart resume". I am in the midwest...........
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eastmoreland
Contributor
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121 Messages
2 years ago
What is getting increasingly frustrating is that when I communicate directly about this issue with Xfinity employees on this forum using private messaging, and I have done this many times, it's as if every time is the first time they've ever heard of the Smart Resume issue. And, bless their hearts, they so, so want to help me. And every time, they want to run some diagnostics on my system, like it hasn't been done before. And then they say that the development team thinks that something isn't right with my system and that a technician should come out to my house and do some more checking. And the technician comes, as multiple technicians have, and climbs up on poles (our cables are above ground) and looks at the connections, and runs some programs on their phones, and says that everything is fine, and that the Smart Resume issue is a problem with the back end, not with anything in my house or in the lines to my house.
So, what will it take for the Xfinity developers to accept that the Smart Resume problem is THEIR problem, and just go fix it? I've never heard any of them say "it doesn't happen at my house." Have they looked? Have they asked other Xfinity employees whether they experience the problem? Perhaps talk directly with technicians. If the problem isn't happening in your city, talk to some of the technicians in the Portland, OR area. The problem is certainly happening here. If you don't believe us, talk to your own people.
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user_106a4f
Visitor
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1 Message
2 years ago
April 9, 2022. Smart resume is not working correctly, we endure additional commercials.
We just got a new box from Xfinity because the old box wasn’t recording correctly. Prior to that they checked out all the cables for miles around. The picture is much better but smart resume still doesn’t work properly, just like with the old box. XFINITY: What is the solution ?
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MJA_PDX
New Poster
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4 Messages
2 years ago
Add me to the list of PDX area (Boring) customers experiencing the Smart Resume shift issue. Symptoms are identical. I have to manually fast forward past the last 30 - 90 seconds of the commercial break.
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user_f5d9bd
Visitor
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3 Messages
2 years ago
The good news is the solution was just cancellation.
switched to YouTube TV and got gig fiber through ATT and saved $130 a month….
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Shapoonie
Contributor
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135 Messages
2 years ago
Unable to get GIG fiber here, I am looking at other options though. Maybe if they spent less on advertising and more on research. Seems like almost every commercial break has a Xfinity or Comcast Business.
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Shapoonie
Contributor
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135 Messages
2 years ago
another week has gone by still having the issue no updates from Xfinity.
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MTMorey
Visitor
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6 Messages
2 years ago
I’ve had this exact same issue at my house now for months. Just swapped out my X1 last week and it did not fix the issue. This has been very frustrating, we miss the last few seconds of a lot of the shows we record and the smart resume is always off by 30 to 45 seconds or so. I live near McCleary, Washington.
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CCDaryl
Problem Solver
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828 Messages
2 years ago
@eastmoreland
Regarding the ticket you have open, I would like to add some more details to it. Could you tell me specifically what the issue is that you are having with the Smart Resume? Thank you for your time. <edit: personal info>
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user_2be78b
Visitor
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8 Messages
2 years ago
We have the same issue. We got a different Xfinity box and the problem went away. You can swap them out at your Xfinity store at no charge.
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