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The error message only stays visible for a few seconds and then goes back to the Featured apps. Pressing the Left arrow on the remote doesn't seem to do anything.
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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How to get new multi-gig speeds activated
Hey, My address have been activated with the latest multi-gig speeds. How do I go about getting my speeds upgraded?
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Customer Service
Unlink New Account
Hello, I set up a new xfinity account today and it looks like it linked to an old one automatically. Can you please sever any ties between my new account and which ever account it attached to? New account was made using the email address attached to my forums account. Thank you,
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Sign-In and Account Management
Need help: Cable burial was confirmed postponed, but contractor still arrived and damaged my newly hydroseeded lawn
Need help: Cable burial was confirmed postponed, but contractor still arrived and damaged my newly hydroseeded lawn I'm hoping an Official Xfinity employee can help me resolve this because I'm not sure where to go from here. Today (7/20/2026) at 10:16 AM, I received a text message stating that my ca
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Customer Service
Hello @user_pgs72, thank you for taking the time to leave a post. Thank you for taking the time to share your feedback. I can certainly understand how frustrating it must be to try to discuss lowering your bill and feel like you're unable to reach a
Online chat is a joke
Trying to lower my bill but can’t seem to get a live agent. The chat bot just keeps looping no matter what I type. I think Comcast/Xfinity does this on purpose so you’ll give up.
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@user_2f2b09, sorry about that. On that error screen after trying to access the app, see if this works : Press the Left arrow on your Xfinity remote to open the main sidebar menu. Select the Settings (gear icon) in the bottom left corner. S
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
Question
user_ysycwa I'm sorry if you did not see our reply from the other day. We need your name please so that we can verify the account and and start our investigation. Check the direct message options at the top right. Do you have a reply from us? &
billing
I help my mother - 91 with memory and cognitive issues - with managing the business requirements of daily living. In February 2025 the facility she lives in converted cable service in the building through a new master agreement from xfinity to Verizon's Enhanced Community program. Facility managemen
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user_8ob0co, this is not the experience we want for our customers. I would like to take a look at your account and see what we can do to help. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1.
Inexcusable internet issues.
About mid-May to June, my partner and I moved to a new place. We tried setting out internet up, but had no luck. We were later informed that our apartment was tagged as "House Debt and Fraud" due to several previous tennants not paying their bill, which is over $1,300. We were never notified about t
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user_3mtkx2 I'm sorry the system is not allowing us to bring this to a repair team since the issue occurrs when a third party device is added. Have you always had the XB10 gateway, or did you have the XB8 prior to this device? We would like to test t
Request for Service, Tier 2 agent/supervisor or higher
We had an internet outage in the area earlier this week on Monday June 11, received a text that service was restored but the internet still wasn't working. Replaced the modem with a new one from Comcast. Have tried all the troubleshooting methods multiple times with no resolution. Can't get an appoi
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Latency spikes every 12 minutes exactly
Hello, I'm experiencing brief but high latency spikes exactly 12 minutes apart, all day every day, on every device on the network. I'm not sure how long this has been going on, as it's only noticeable while gaming (I assume streaming services operate with enough buffer that this type of spike does n
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Your Home Network
Cancel Phone service
Hello, I would like to cancel my phone service since I haven't used it more than 5 times in about 8 years. I can't remove it online eiher. How do we go about this?
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Customer Service
Online chat is a joke
Trying to lower my bill but can’t seem to get a live agent. The chat bot just keeps looping no matter what I type. I think Comcast/Xfinity does this on purpose so you’ll give up.
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Customer Service
@XfinityAirelle When can I expect a response on this matter.
billing
I help my mother - 91 with memory and cognitive issues - with managing the business requirements of daily living. In February 2025 the facility she lives in converted cable service in the building through a new master agreement from xfinity to Verizon's Enhanced Community program. Facility managemen
Question
Hey @Notsknip , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your app. I would be more than happy to offer my assistance looking into this further for you.
Xfi app always shows offline even tho all devices work!
The xfi app intermittently showing internet offline.Customer support took off 4 pending modem deletions.Worked for a bit,then right back to internet offline.Can anyone fix this?Support also reset my account.
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Billing on a closed account
I have the POA for my mother in law. She recently moved out of her home into an assisted living facility due to medical issues, and on July 6, 2026 I canceled both her Internet and cable service at one of your Xfinity stores located on 1st Avenue in Tucson, Arizona. I was advised by her bank that sh
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Billing
Hello, @user_twi20 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and definitely understand wanting to get the damage to the yard addressed. Thank you for all the detailed information you've provided
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Need help: Cable burial was confirmed postponed, but contractor still arrived and damaged my newly hydroseeded lawn
Need help: Cable burial was confirmed postponed, but contractor still arrived and damaged my newly hydroseeded lawn I'm hoping an Official Xfinity employee can help me resolve this because I'm not sure where to go from here. Today (7/20/2026) at 10:16 AM, I received a text message stating that my ca
Question