Xfinity Community Forum

user_wp55fp We sent a verification code and sent a direct message to inform you we were ready to proceed when you sent us back the verification code. Are you available to send us a direct message now?

XfinityNatalie

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16 hours ago

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Adjustment of billing charges

I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses

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Community Best Answer

Thanks for working with our team to report this interaction, @Werepinuma! We sent that to the proper team to investigate so we can ensure no situations like this take place at our company. We appreciate you letting us know!

XfinityRay

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16 hours ago

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report CSR bribing me with credits to give good review

I had to call to disconnect my services today ( I am moving in with my partner who already has basically the same plan if I am not mistaken.) It was an easy and fine call, however once we disconencted. about 20 minutes later a different lady called saying she was the supervisor. her only care was th

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Charged monthly $70 for the "free 12m phone line"

Hi. I signed up for the 12 mos free phone line a few months ago. We did get a phone so I expected my bill to be $15-$20 plus my existing services. Ive been charged $69 for the phone line the last 2 months, and a 3rd bill is pending. I was told to wait 2 billing cycles for the "promo" to hasn't. On m

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Plan

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I want to change my NOW service to Xfinity Internet Essentials for 14.95

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Customer Service

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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16 hours ago

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Service fee

Hello, I am contacting you to proactively dispute a $100 service fee that is pending on my account from a recent technician visit. I attempted a self-installation and verified my equipment using two separate coaxial cables, but could not get a connection. A technician came to my home, spent less tha

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Clicking direct message icon shows me messages but not anything that would suggest options for my situation. I did respond to one message that asked for email address and number to text. What other response are you awaiting from me?

user_wp55fp

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16 hours ago

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Adjustment of billing charges

I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses

Question

Hello @user_x6xxj9, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. As our expert suggested, could you provide more information so we know how to better assist you?

XfinityChelseaB

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16 hours ago

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comcast.net

why can i not access my comcast.net email

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user_4akh2h, Thank you for creating a new post. I am sorry to hear you are looking to possibly cancel service. I know service issues can be a real headache, and I can certainly do everything I can to help. Can you tell me more about your interne

XfinityVianney

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17 hours ago

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Cancel my membership

I want to cancel my membership as I have been waiting for 10 days for you to fix my internet.

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br_k230 I am glad you were able to set that appointment back up. I agree with the KISS principle and will be sure to pass along the feedback from not only a customer on how they would like to use the app, but from a developer standpoint as well. We a

XfinityAmandaB

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17 hours ago

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My service is back up and don't need a technician

My internet connection was down for an hour last night and four hours this morning. I drove into an Xfinity store because "no internet" means no phone, either. I got home, and service was restored. I need to waive off the service call. How?

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Hello @user_7sbavq, I have provided a link with the directions on how to return equipment. How to return equipment

XfinityAbby

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17 hours ago

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Done with Xfinity

For two weeks straight, the WiFi has been going on and off. It started, I’ll say the first of the month, on The Weeknd (So like April 3rd-4th) and when it did I told myself “Oh, well the WiFis been acting funny all day, maybe they’re doing some weekend maintenance and it’ll get back right Monday.” M

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user_fxrkdk - Thank you for your feedback and for joining the Xfinity Forums community. You've reached the right place for help. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message ico

XfinityThomasA

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17 hours ago

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Need Help Scheduling A Maintenance Crew Appointment

In December of 2025 I put in a bury cable request after learning that the current line to the pedestal in my back yard was temporary. In March 2025 i learned that the job wasn't completed when all of a sudden my internet went out - the temporary line had been cut by the neighbor's lawn mowing servic

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@user_3d020d I appreciate you sending the direct message with the requested information. I'll follow up with you there to continue with the account review.

XfinityJustinC

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17 hours ago

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Loyalty Discount

My loyalty discount expired and my monthly bill went from $36 to $95. Why would a "loyalty discount" expire when I had no intention of changing internet provider until my charge increased? Is there any way to have the discount applied to my account again? Otherwise this may be out of budget and I wo

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where to send tv boxes ect done with comcast do we need papers to send by fed x ect

user_7sbavq

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17 hours ago

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Done with Xfinity

For two weeks straight, the WiFi has been going on and off. It started, I’ll say the first of the month, on The Weeknd (So like April 3rd-4th) and when it did I told myself “Oh, well the WiFis been acting funny all day, maybe they’re doing some weekend maintenance and it’ll get back right Monday.” M

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@XfinityAmandaB I used chat and got a chat confirmation. The Xfinity website is really, really, really slooooow. Some programmer got all enamored with all the whiz-bang things they can do with Java Script and super-duper went to town with it. The r

br_k230

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17 hours ago

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My service is back up and don't need a technician

My internet connection was down for an hour last night and four hours this morning. I drove into an Xfinity store because "no internet" means no phone, either. I got home, and service was restored. I need to waive off the service call. How?

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Need Help Scheduling A Maintenance Crew Appointment

In December of 2025 I put in a bury cable request after learning that the current line to the pedestal in my back yard was temporary. In March 2025 i learned that the job wasn't completed when all of a sudden my internet went out - the temporary line had been cut by the neighbor's lawn mowing servic

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Customer Service

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Thanks for posting on our community forums, user_cs678. I understand how frustrating that price increase must feel, especially after your promotion ended and with the service not performing as expected. I’d be happy to review your current plan,

XfinityDilary

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17 hours ago

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Need help lowering bill

I signed up for a promotion deal in 2024. The time came for the price to go up but $135 from $85 is ridiculous especially when i paid for the Gateway in full to avoid rental fees. Not only has the price went up the service got worse. Videos never buffered during the promo period now videos randomly

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user_753gvw My team can further help you with your mobule concerns today. It will require us to obtain your account details. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Supp

XfinityShawn

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17 hours ago

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Deceptive selling practices and the lacks ownership and accountability of their mistakes

In February I called Xfinity looking for promotions to reduce my every growing monthly bill. I was offered a "special promotion" that reduced my bill by about $25. It included all my existing services, an increase in Internet speed, a better version of Peacock, a free new iPhone 17, and a 2-year fre

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Hi @JhF3672, and thank you for taking the time to reach out to us on our Xfinity Community Forum! I apologize you’re running into this while traveling! That can definitely be frustrating when you’re trying to stay connected.To use your se

XfinityMelinda

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17 hours ago

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Activate my global access

I'm in England, and I'm not getting the Internet unless free Wi-Fi is available. How do I activate my global access?

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br_k230 Yep! I would agree with that as well! Did you by chance get a text from an automated system to confirm the appointment was canceled? You may be able to reset it using the same text method. If you reply appt to the text, it will reply with opt

XfinityAmandaB

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17 hours ago

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My service is back up and don't need a technician

My internet connection was down for an hour last night and four hours this morning. I drove into an Xfinity store because "no internet" means no phone, either. I got home, and service was restored. I need to waive off the service call. How?

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Hi user_74wzvz, thanks for reaching out here on the community forums! We're happy to help where we can, but provide some more detail about the block you're running into, such as any error messages/codes you're receiving and if you're trying to access

XfinitySean

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17 hours ago

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My old comcast email

My old comcast email ha sbeen blocked and I cannot access it any longer - help

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