Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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Unable to access Xfinity Membership rewards program

I have NOW internet but when I try to access the Xfinity Membership rewards program page, I get a message that I do not have NOW internet services which is false. I was previously able to access the old rewards program but I have never been able to access the new rewards program. My correct rewards

Question

You may now have to turn on the admin tool access first in the Xfinity App; https://www.xfinity.com/support/articles/admin-tool-access Open the Xfinity App. (You'll need a working connection for this step). Go to the WiFi tab. Select View WiFi

EG

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5 hours ago

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Xfinity gateway keeps restarting

I have an intermittent problem seems like ever since I got a gateway I did not have this problem when I had my own equipment but it was outdated. I'm just wondering if anybody else has this problem with the gateway where it just restarts itself intermittently mine almost seems to do it at the same t

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U

It got updated a few days ago. So it “only” showed the wrong amount for about 3 weeks. Thanks.

user_nsq14k

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5 hours ago

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Upgraded internet speed via xfinity mobile app, but not seeing the advertised paperless/autopay discount on “Upcoming charges” summary

I was on 300mbps 5year lock internet. Via the xfinity mobile app, I went to the Customize Plan area and they offered me $50/month for 1gig (including the $10/month autopay and paperless discount I was already receiving). However, after upgrading the plan, I clicked the “Upcoming changes” summary and

Question

Hello, @user_fvjyw1 Could you please send our team a direct message with your full name and full address so I can assist with a damage claim? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new c

XfinityThomasC

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5 hours ago

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Property Damage Claim

I work for Crown Castle Fiber, which is seeking to submit a property damage claim to Comcast. On October 24, 2024, their underground fiber duct and cables were damaged by directional boring conducted near 2000 Conner Street, Noblesville, IN 46060 (40.459502, -85.9989135). The boring work was being p

Question

Good afternoon @user_112xwl. You can find a great guide on how to watch World Cup content here https://www.xfinity.com/support/articles/fifa-world-cup-2026-on-xfinity. Please let us know if you have any additional questions.

XfinityRaf

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5 hours ago

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HOW CAN I WATCH THE FIFA WORLD CUP

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Screenshot stating use by June 15th[Image removal: "Personal Information"]

user_2uuwyu

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5 hours ago

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Do Better Xfinity

I am extremely disappointed with Xfinity and the ongoing customer service experience we’ve had. At this point, it feels like no one knows what they are doing and customers are constantly being given the runaround. Last week I was trying to take advantage of a promotion for $300 off a watch—something

Question

Thank you for reaching out to let us know you are having trouble with your email. Can you pelae tell me if you are checking your email through the Xfinity website or a third party client like Outlook?

XfinityBrianH

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5 hours ago

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Help getting emails. [Edited]

Not receiving emails [Title Edited: "Personal Information"]

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Property Damage Claim

I work for Crown Castle Fiber, which is seeking to submit a property damage claim to Comcast. On October 24, 2024, their underground fiber duct and cables were damaged by directional boring conducted near 2000 Conner Street, Noblesville, IN 46060 (40.459502, -85.9989135). The boring work was being p

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Customer Service

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Unable to access Xfinity Membership rewards program

I have NOW internet but when I try to access the Xfinity Membership rewards program page, I get a message that I do not have NOW internet services which is false. I was previously able to access the old rewards program but I have never been able to access the new rewards program. My correct rewards

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Customer Service

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Do Better Xfinity

I am extremely disappointed with Xfinity and the ongoing customer service experience we’ve had. At this point, it feels like no one knows what they are doing and customers are constantly being given the runaround. Last week I was trying to take advantage of a promotion for $300 off a watch—something

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Customer Service

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HOW CAN I WATCH THE FIFA WORLD CUP

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Customer Service

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Thank you very much for reaching out here. I am sorry to hear about that experience, and for your moms' injury. I will be happy to take a look at that account from here for you. Are you listed as a Manager on her account? Can you send me a direct mes

XfinityJohnG

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5 hours ago

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Cancellation problems

My 96 year old mother broke her hip and is trying to recover at my home. I'm not sure how long it will take before she can get back to her apartment. I spoke with Ron at customer support and he assured me that he was canceling her account for the time being. I declined the option to pause because sh

Question

Ysylla Thank you for working with us in our DM and getting your account all set up. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account

XfinityPeterH

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5 hours ago

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Customer Service for adding services

I am trying to add something to my package, but the website will not allow me to do so which is frustrating.

Question

user_mn99qg thank you for using the Xfinity community Forums page to reach out regarding your concerns with a collection attempt. I would be happy to look a bit deeper into this line for you to ensure you are not incorrectly charged. As a consumer my

XfinityMarcus

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6 hours ago

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Collections over a servuce i never ordered, never used and never agreed to

Two years ago o moved and called xfinity to habe my service transferred. I was offered better rates for internet and TV, the two services I use, and I was happy. A few mo ths later I started seeing charges for a phone service that I didnt order or ask for or agree to. I called xfinity. Confirmed tha

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Cancellation problems

My 96 year old mother broke her hip and is trying to recover at my home. I'm not sure how long it will take before she can get back to her apartment. I spoke with Ron at customer support and he assured me that he was canceling her account for the time being. I declined the option to pause because sh

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Customer Service

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Hi @Jch28, Thank you for sharing your positive experience with Shekar! Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Shekar and their leadership. We always want you to have the b

XfinityAmira

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6 hours ago

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Excellent customer service - Shekar

Just wanted to recognize Shekar (Xfinity chat agent) who delivered outstanding customer service to me today. I had returned a rental modem and wanted to see this reflected in my bill statement. He not only got that done but also clarified my current plan, its terms, and expiration. He also had the p

Question

@user_c451w3 Hello. Thank you for reaching out. Sorry to hear the service took some extra work to get you up and running, but good to know it is working well now. We can certainly check the status of the credit for you. If a credit was issued they us

XfinityMatthew

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6 hours ago

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Bill Credit

I recently began using Xfinity, and the new router I picked up from the store did not work. I spoke on the phone with several Xfinity representatives, one of whom assured me that if the router was faulty that they would credit back the technician installation fee to my account, as well as future cre

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Bill Credit

I recently began using Xfinity, and the new router I picked up from the store did not work. I spoke on the phone with several Xfinity representatives, one of whom assured me that if the router was faulty that they would credit back the technician installation fee to my account, as well as future cre

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Billing

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@user_6whv38 We are happy to take a look further. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if nece

XfinityJanelle

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6 hours ago

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“As soon as possible” Outage Restoration

There was a short but powerful storm where I live on Friday night - power and internet was knocked out. Power was restored on Saturday evening and I saw an Xfinity truck outside my home on Sunday morning. According to the app, internet was supposed to be restored on Sunday at noon. But instead of a

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Collections over a servuce i never ordered, never used and never agreed to

Two years ago o moved and called xfinity to habe my service transferred. I was offered better rates for internet and TV, the two services I use, and I was happy. A few mo ths later I started seeing charges for a phone service that I didnt order or ask for or agree to. I called xfinity. Confirmed tha

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Billing

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