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I understand what you are saying but this Mac air is new and after using windows for 50 plus years, I am calling apple care everyday just to learn how it works . At 73, my budget is stretched. This Mac air was a family GIFT so I am trying to l
Printer Help for now
my hp2800e printer stopped connecting to wifi about 2 weeks ago. Is there a link that will explain how to split it from 5g to 2.4? I tried but I am 73 and I need explicit instructions. I can't use the app because I have the iPhone 8 and it will not upgrade. I tried calling numerous times for help. s
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@user_gu0csg You can turn off the WiFi and DHCP functions on the XB8 and just use it as a modem/firewall. FWIW, if an XB8 is placed into bridge mode, the firewall component is disabled.
2.4 printer will not connect to XB8
1) printer worked fine on ATT until I moved to Xfinity 2) I split the bands, 3) SSID's are different for 2.4 and 6ghz band 4) Passwords are different for each SSID 5) I cleared old network setting from HP5100 - it's a 2.4 radio only 6) ioT's lose connection a) thermostat first b) door lock 7) I turn
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Xfinity Prepaid Card
Hi, I received a Xfinity prepaid mastercard and did not realize it had an expiration, I did not use any of it, can it please be reissued as it would be a huge help. I called the card services number and they were unable to help me, thank you
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Customer Service
@user_fk7tyj Thanks for letting us know you have uninstalled the app on your Roku device. Can you please direct message me your first and last name along with your full service address so that I can assist?To do so, click on the chat icon located at
XFinity Stream app issues on Roku
We have two devices that use Roku. The Xfinity Stream app is installed on both. I purchased all seasons of a Disney show several years ago. A few days ago, we are only allowed to view the last season using the Xfinity app on Roku. The first season does not display at all. Using the app on my LG tv w
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I recently upgraded my iPhone, and now I can't get emails on my "Mail" app as other users report. In addition, I keep getting the following error message: "The POP server "imap.comcast.net" is not responding. Check your network connection and that yo
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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Yes, I have reinstalled the app. Yes, I pause the show before closing the app. Roku is telling me to contact Xfinity. It's your app.
XFinity Stream app issues on Roku
We have two devices that use Roku. The Xfinity Stream app is installed on both. I purchased all seasons of a Disney show several years ago. A few days ago, we are only allowed to view the last season using the Xfinity app on Roku. The first season does not display at all. Using the app on my LG tv w
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@J_East Thanks for updating your topic. Good luck with it ! Please post again if the problem returns.
2.4 GHz signal disappears
I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo
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Change number
Receiving too many unsolicited calls on my child's phone, want to change his number
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Devices
I have the same problem. I can watch the fights on my phone or on line but get a blank screen on my TV's.
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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Customer Service phone number
How do I get a number to speak to a live person? AI only addresses prescribed issues, and does not help.
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Customer Service
promotions not fulfilled
Back in August of 2025, I wanted to add a sixth line to my account through BYOD. I called on 8/28 and was told if I wait two days and call back on 9/1, I would be eligible for a $200 gift card. That was a no brainier so I went on chat on 9/1. I chatted and went through the ordering process. I made s
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Billing
@S.t22Tracking information typically comes within 48 hours in another email. It takes time for the order to be received by our warehouse team, fulfill it, then generate the tracking information associated with the order. Depending on the time you sig
Tracking equipment being sent
I signed up for xfinity last night, I got an email saying my order was confirmed. But nothing on tracking. I tired to look through my account, but it’s not showing anything.
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Greetings @MJS72, that is great to hear. I am glad your issue is resolved. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues,
Bulk Account Credit can not get my money back!!!
I have a bulk account that has a credit and Xfinity does not allow my money to be refunded for some reason.
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Verivied emails always have our logo on it to make it obvious that they are legitimate. More info on that can be found here: https://www.xfinity.com/support/articles/comcast-verified-email For the Yahoo migration specifically this article pro
email migration
Hello! Have you sent me the email offering the yahoo terms to accept? I do not believe I have received it, but I want to ensure I do not lose my email files and can keep my address. I saw other people ask, and they were told to send a direct message, but there is no DM message option in the top righ
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user_psr33 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns
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Customer Service phone number
How do I get a number to speak to a live person? AI only addresses prescribed issues, and does not help.
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