Xfinity Community Forum

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New 4d device [Edited]

Just plugged in new 4d unit. Stuck on welcome.

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Customer Service

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About the awful customer service

Xfinity has been nothing but a awful company. TBH I have no idea, how they survive with this level of customer service. If your AI cannot direct to some human, what kind of AI is that. I have had outage since week and a half ago. I have stayed silent thinking that this may be problem all over the ar

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Your Home Network

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Xfinity mobile

Never used service never received SIM card Xfinity was charging me for a service that wasn’t being used now I’m trying to get the services again and it’s saying I’m ineligible and can’t be reinstated why!

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Customer Service

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I love how they say it affects other platforms, but there is zero evidence of this…. My subscription works on every other platform I own.

user_0k9blh

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14 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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I'm having the same issue, as my firm cannot send emails to any comcast.net email addresses, but our IP addresses have no issues. Rather it seems that our domain is being blocked by comcast, but we're a small local firm, so this doesn't make any sen

user_ztrl3z

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14 hours ago

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emails sent to comcast accounts being rejected

As the President of a small non-profit organization, I use a Microsoft supplied email account that ends in .onmicrosoft.com for company business. Emails sent from this account are being rejected with the following reply: resimta-a2p-650768.sys.comcast.net rejected your message to the following email

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Good evening @user_0vos3y, and thank you for reaching back out on our Community Forums with your bill increase concerns. This is definitely not the kind of frustrating experience we want for our valuable customers and we are happy to review eligible

XfinityAlyssaA

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14 hours ago

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Billing increase

I spoke to a rep this morning regarding my bill increase she told me she was gonna call me back later with info on finding a more affordable plan. I got no call back. She even asked what’s a better time to call me. Still no call. I gonna have to cancel my service I can’t afford this increase because

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Xfinity is a total joke, I have a same problem and there is no fix… I don’t even know why we still pay these fools for a subpar product!

user_0k9blh

commented

14 hours ago

to the conversation:

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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user_zj96z6 Welcome to our community forum! Thank you for reaching out so we can help you manage your netowrk settings from the admin page. If you connect to your modem with an ethernet cable, do you have access to these options?

XfinityEmilyB

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14 hours ago

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xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?

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Thanks for posting on our community forums, user_13e6i7. Is this affecting the HBO MAX App or the live TV channel?

XfinityDilary

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14 hours ago

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HBO Caching Constantly

While watching HBO, the circle starts spinning entire five minutes or so.

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Hello user_wcci91 thank you so much for taking the time to each out here via our Xfinity Forums! Billing changes can have a variety of sources - have you had an opportunity to Review your Xfinity Statement?

XfinityAlfonso

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14 hours ago

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Billing

Why am I being billed for $180? I was told my bill was going to billed for $55! Please respond ASAP

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I eventually figured out the terminology and submitted a report. The answer that I got back was that the IP address was not being blocked. Apparently, the problem is that the domain is being blocked by Comcast. So far, I haven't found wh

user_52t1la

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14 hours ago

to the conversation:

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emails sent to comcast accounts being rejected

As the President of a small non-profit organization, I use a Microsoft supplied email account that ends in .onmicrosoft.com for company business. Emails sent from this account are being rejected with the following reply: resimta-a2p-650768.sys.comcast.net rejected your message to the following email

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user_uu06s0 I appreciate you trying that. Yes, you are correct: if you still use that Email address, I would not recommend deleting it because you will lose access. If you clear cache and cookies in your browser, do you get the same result when tryin

XfinityEmilyB

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14 hours ago

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"Access not Authorized" on app and unable to sign in on website

Signed up for internet service for a new apartment and made a new account. Was able to select a plan and set up an appointment time, but then tried to sign in to my account to set stuff up and move my appointment time and I cannot sign into the account. On the app, I sign into my account, but I keep

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user_kvpyn4, Got it, we can certainly look into this. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once th

XfinityVianney

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14 hours ago

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Coax from street pole to side of house

Am I able to request Comcast to run coax from street pole to side of my house for new construction? There is a conduit exposed right now that can be use but it will get buried. So hoping Comcast can run a drop from street pole thru the conduit? If so - what would be best way to request?

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Hi @user_u9p0oz, you can quickly and easily update the account information by following the steps on our 'Update your Xfinity account contact information and preferences online' support page. Please give this a try and let us know if you run into any

XfinityDemitrius

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14 hours ago

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Change phone number

How do I change my phone number

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Billing

Why am I being billed for $180? I was told my bill was going to billed for $55! Please respond ASAP

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Customer Service

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@XfinityVianney yes the construction is completed - however the conduit that runs from near the street pole to the side of the house is exposed at the moment so its best time to run coax thru it. Access to the conduit will be buried soon so I was ho

user_kvpyn4

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14 hours ago

to the conversation:

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Coax from street pole to side of house

Am I able to request Comcast to run coax from street pole to side of my house for new construction? There is a conduit exposed right now that can be use but it will get buried. So hoping Comcast can run a drop from street pole thru the conduit? If so - what would be best way to request?

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And once again, the phone line has just hung up on me... what the heck happened here? I think maybe the solution is just to port out. If that's possible.

user_pzirwb

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14 hours ago

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RCS Activation Waiting Forever

Switched to my old 16 Pro a week ago, RCS was stuck "Waiting for Activation". Switched to an iPhone Mini 13 as a test, RCS activated immediately. Switched it back to the 16 Pro and no luck. Gemini gave me this script for an agent, but it seems to be impossible to reach anyone at Xfinity anymore. Gem

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Adding in... after LOTS of troubleshooting it's pretty clearly a Device ID (IMEI) mismatch.

user_pzirwb

commented

15 hours ago

to the conversation:

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RCS Activation Waiting Forever

Switched to my old 16 Pro a week ago, RCS was stuck "Waiting for Activation". Switched to an iPhone Mini 13 as a test, RCS activated immediately. Switched it back to the 16 Pro and no luck. Gemini gave me this script for an agent, but it seems to be impossible to reach anyone at Xfinity anymore. Gem

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RCS Activation Waiting Forever

Switched to my old 16 Pro a week ago, RCS was stuck "Waiting for Activation". Switched to an iPhone Mini 13 as a test, RCS activated immediately. Switched it back to the 16 Pro and no luck. Gemini gave me this script for an agent, but it seems to be impossible to reach anyone at Xfinity anymore. Gem

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Devices

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Also tried getting a resolution with Xfinity Assistant, but that also hasn't worked.

user_f3shk0

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15 hours ago

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Error code APPS 04036 when trying to connect to YouTube using voice remote

Other apps (Netflix, Prime) are working nornally, but for the last 3-4 days error code APPS 04036 pops up when I try to bring up YouTube. I have tried turning off and on, unplugging the box, and a system refresh.

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