Xfinity Community Forum

My upload is provisioned at about 5 Mbps

I have my own modem, a Netgear CM600. My upload is provisioned at about 5 Mbps, but my plan supports substantially more — I measured 170 Mbps upload on the Comcast gateway on this same line recently. I'd like someone to check the service configuration file being served to my modem's MAC address and

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Your Home Network

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Good afternoon user_07rw8c. I can assure you this is not the experience we want for you. We do appreciate you being a loyal Xfinity member. I would be more than happy to review your account. Please send us a direct chat message with your full n

XfinityJon

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15 hours ago

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Xfinity is horrible and don't care

The pure incompetence of their training and billing department. They had me on the phone for a week work no resolution just to tell me they couldn't accept my payment due to me making a payment with 3 cards. They then proceed to cut off my services after they told ME!!!! they were going to have me r

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user_zfvgsi Have you already received your Xfinity gateway? You can find the most convenient Xfinity service center here: https://www.xfinity.com/local/store-offers and be sure to schedule an appointment to save time waiting in line in case they happ

XfinityEmilyB

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15 hours ago

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Xfinity Speedtest No Longer Works

https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com

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Xfinity is horrible and don't care

The pure incompetence of their training and billing department. They had me on the phone for a week work no resolution just to tell me they couldn't accept my payment due to me making a payment with 3 cards. They then proceed to cut off my services after they told ME!!!! they were going to have me r

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Customer Service

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Britcarfxr. I'm sorry to hear the music choice channels have not been working. Are you seeing an error message or code?

XfinityDilary

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16 hours ago

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Music choice not working

My music choice channels have not worked in several days.

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user_ej27x9 Perfect, and have you tried a different browser to see if you can replicate the issue?

XfinityEmilyB

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16 hours ago

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All my email filter rules disappeared last night (I had a few dozen) -- how can I get them restored??

This is the second or third time this has happened -- what can I do?? I didn't save a copy of the rules anywhere, unfortunately.

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XB8 Bridge Mode Upload Speed Bug

Hello, I recently upgraded to the 2 Gbps (Gigabit X2) plan and received an XB8 gateway. Whenever I switch the XB8 to Bridge Mode so I can use my own router, the gateway gets pushed an incorrect legacy boot file. My speeds instantly drop to 1.4 Gbps down and 40 Mbps up because it fails to lock onto t

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Your Home Network

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@user_qaacom We would like to look into this for you further, Please send us a direct message How to Send Us a Direct Message*:(*Note: Never send a direct message to us unless requested by us.)Click "Sign In" if necessary.Click the "Direct Messaging

XfinityKam

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16 hours ago

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Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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16 hours ago

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No internet, tv, or home phone

This has been an ongoing issue for more than a week. 3 different service calls have been booked. Nobody shows up and there’s no communication. Gateway was replaced and service was better for a few hours but gone out again local office just keeps scheduling techs that never show up. Closest available

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Sorry -- responded through a different account, but I access email (and set up the filters) through the Xfinity web portal

user_ej27x9

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16 hours ago

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All my email filter rules disappeared last night (I had a few dozen) -- how can I get them restored??

This is the second or third time this has happened -- what can I do?? I didn't save a copy of the rules anywhere, unfortunately.

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No internet, tv, or home phone

This has been an ongoing issue for more than a week. 3 different service calls have been booked. Nobody shows up and there’s no communication. Gateway was replaced and service was better for a few hours but gone out again local office just keeps scheduling techs that never show up. Closest available

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Customer Service

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I forgot to clarify, same results.

user_qaacom

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16 hours ago

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Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

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I’ve tried it on a Mac both chrome and safari, and edge on a windows based computer.

user_qaacom

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16 hours ago

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U

Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

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@XfinityJeff How about an answer for the NFL Network Red Zone question?

skintime

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16 hours ago

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Pixelation for a while now. Tried resetting boxes

Pixelation is driving me crazy

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It's not just the Disney+ app (which I just added). It's been happening on ESPN+ for at least a year. I've resigned myself that Xfinity, Disney and ESPN don't really care. If I didn't watch so many sports I'd cancel all of it. It happned with my old

user_etqw0z

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16 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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user_nhj7ue Thank you for working with my team to resolve your billing concerns. Our Forum page is an excellent resource to find answers to all your Xfinity questions, and you can always manage your account, troubleshoot, and get help through the Xfi

XfinityEmilyB

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16 hours ago

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xfinity store rep changed plans without authorization

I went into the xfinity store on Geary in SF to 1. add dvr service and 2. swap an M-card and 3 boxes for 4 new boxes. When I came home and started installing the boxes I could not get var in the process before I received a message on the TV screen to call an xfinity number. I did and after unpluging

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user_tf4fs4, I see you also need help locating your account number. Did you have a chance to visit the link provided above? If so, did you run into any trouble?

XfinityVianney

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16 hours ago

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Account number

Looking for my account number I need it for my new place

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You do not need to generate a separate third-party password for Xfinity Email, @Opus18 . Instead, you'll use your regular Xfinity email password after enabling third-party access through the Xfinity Email website. To enable access: Sign in to Xfini

XfinityRichard

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16 hours ago

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Gear icon

Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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16 hours ago

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Billing Escalation

Hello, my new 5-year promotional package is not applying correctly to my bill and I need a digital care specialist to help me manually correct my ledger."

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Mine has been doing this for months after I switched owners on our account. I cannot for the life of me figure what to do.

InnocentCanCry

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16 hours ago

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Internet keeps disconnecting

My xfinity internet has been disconnecting regularly about 5-10 times a day in the last week or so. Previously never had this problem. I have gigabit internet, I've reset the router several times even shut it off today for about 4 hours to try and reset the IP lease, still disconnecting after that.

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