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Request to cancel Internet service without a phone call
I need to cancel my Xfinity Internet service. Please assist me through a private message or another written channel; I cannot handle this by phone. Please confirm the effective cancellation date, final bill, and any equipment-return instructions in writing. I will provide account verification detail
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Customer Service
Gigabit x10 site survey
A site survey is requested to determine serviceability for Gigabit x10 (fiber-to-the-home) symmetrical internet service at this location. Current DOCSIS tier upload speeds are insufficient for present bandwidth requirements. A direct message containing the required account name and physical service
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Customer Service
Thanks for taking time to post on our Xfinity Community Forums page, @greenbarcar. I'd like to do everything I can to help with your picture quality issues. To avoid repeating anything you've already done, can you share any troubleshooting steps you
Xfinity DVR Rewind color change
When I rewind to the beginning on live TV on all of my TV boxes, the color of the line changes from blue to gray, and the information and time is incorrect on the line. Why does this happen? It began doing this several months ago.
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Hello user_uasgvc, welcome to the community forums! I'm sorry to hear that you've been running into so much trouble trying to activate your phone. You've come to the right place, and our team would be more than happy to help in any way we can! To get
Help with cell phone
I have been on the phone for 5 hours today trying to activate a new phone and there is an issue with an old email address on the account. 5 HOURS, twice I have asked to the for a supervisor and been put on hold for twice twenty minutes. All I want to to get a new phone activated, should be simple. B
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My billing is still not fixed! Autopay is still showing $119.18 for my August internet bill after receiving a new billing statement at $0.00 which it turns out is only for the mobile which is free for one year! Why is this not fixed? Autopay will de
New Xfinity Mobile User - Terrible Customer Service and phone service
I ported my iPhone number from TMobile to Xfinity Mobile on June 23, and ever since I am unable to text Android users. I can voice call them but I cannot MMS text to them. Android users can send me texts to my phone, but I cannot send Android users texts! I have been in contact with Customer Service
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user_68db84. Thank you for sharing your experience. I can certainly see why this situation has been frustrating, especially after you've spent considerable time following up and receiving conflicting information regarding the status of your trade-in
Device credit not being applied after 6 months of asking monthly and being told they will fix it.
I traded in an iPhone 14 Pro seven months ago for in iphone 17 during a trade-in promotion and I was to receive $23.05 a month credit on my bill every month for 36 months but it has not happened. I have contacted support every month since February when the bill comes, and every month a different age
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Constant Netflix problems
For months problems connecting to Netflix only on one tv. Four tech visits. Third new box now 4k good internet speed. All other apps are ok.
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Xfinity Stream Website
I not sure your model or year it was manufactured but shoot probably 7-8 yrs ago I had a LG TV with Google TV and was able to "sideload" app onto it you would have to look into it don't remember the steps but long and short need access to Google cast
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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Tech seemed not want to install service
I had a tech come out for new service in Saturday I could barley understand the tech he stated I have week signal and someone had to come out in 3 days to “add wires” and he left . Now I’m calling customer service who is off shore and the reps have no idea whhat I’m speaking of. Amy ideas as I’m los
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Getting Started
user_tq8wlu, I'm sorry to hear you are looking to cancel. I can certainly address any issues or concerns you may have.I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon locate
How many times do i need to call to cancel my account?
I have now called twice to close my account yet I am still getting charged now for two months in a row. I am lost on what a person needs to do to close their account when they arr no longer at the address let alone in the country. Somebody please help me out. The xfinity team is failing horribly.
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Do I need to fully restate the issue/request in the DM?
Need escalation: temporary cable still above ground after four missed appointments
I’m seeking help from the official Xfinity Support team with an outside drop-bury project that has been unresolved since June. On June 8, Xfinity installed a temporary above-ground cable after our underground line was accidentally cut during tree removal. The technician proposed a route for the perm
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Get this issue resolved or I’m moving on
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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@Rafkind209 But no Redzone
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
@user_wivtz0 same here along with 10 other of my friends,
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
I’ve been an Xfinity Customer for over 10 years. Myself and several friends of mine will drop service if Xfinity doesn’t get back the NFL channel and RedZone. We pay almost $400 a month for our service. This is crazy! Figure it out Xfinity Note: This
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Hello @user_cb0tlj thank you for reaching out on our community forum. Are you noticing these issues during any specific times of the day? Also, when this happens have you attempted any other troubleshooting?
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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Peacock activation issue
I can’t active my new peacock premium offer because I had an old one linked to my Xfinity account.
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Xfinity Compliments
Thanks for meeting us here about your Yahoo email setup on your iPhone and iPad, @wvagirl48. We're happy to help. To set up your Yahoo Mail on an iPhone, follow these steps: Open the Settings menu and tap Add Account.Select Other.Tap Add Mail
Easy set up from Comcast’s to yahoo. I am unable to set this up on my I phone and I pad. PC no problem. What can I do?
I have what I need on my PC, however I am unable to set up my I phone and I pad to receive my Comcast mail on yahoo
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How many times do i need to call to cancel my account?
I have now called twice to close my account yet I am still getting charged now for two months in a row. I am lost on what a person needs to do to close their account when they arr no longer at the address let alone in the country. Somebody please help me out. The xfinity team is failing horribly.
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Billing
Will cancel my Comcast if this isn’t figured out by the start of the NFL season. Already looking at YouTube tv
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NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles