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@XfinityKei What can I do to resolve this? You have my email, phone number and address on file why does this have to be completed on a forum? You guys make it very complicated to hold you accountable for your own customer service issues. Its pretty
Billing
I agreed to allow xfinity to be my mobile provider as well as internet bc a great deal they promised me of $50 a month total for both for one year. I have yet to pay that price its almost $69 a month. I've called no less than 5 times and was guaranteed by 5 different that that would be the price mov
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Hello @Mh12354, thank you for sharing your experience with us! Our team can actually make quick work of your cancellation request. Just send us team a direct message with your full name, the name listed on the account (if different), and the service
Internet Service Nightmare
In my years of paying for internet service, this has been arguably the worst in terms of ending it. Throughout the course of having XFINITY for internet, I let the random internet drops go since the coverage seemed decent enough. Now comes the time where I need to cancel my service since ill be movi
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Hi there user_4m3vrr, thanks for reaching out over our community forums! The modem in your home would connect to a coax outlet (in most cases) and your router would typically be nearby to connect to it. Without having all the details, I'd advise havi
Advice on router placement
I am building a new home and the electrician is asking where to install the cat 5 or cat 6 cable to connect to the new router. Where is the best place for that? Do I need a tech to come out to the site and evaluate? Thank you.
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Thank you George and Xfinity
I moved yesterday and George was my tech. He was amazing! Punctual, professional, kind and knew what he was doing. He also saved me money. I wish I could get George every time. He really knew what he was doing. He spent extra time because I was nervous about the move and taught me how to work everyt
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Xfinity Compliments
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Getting awesome deal from Metronet(Now part of T-Mobile). Xfinity won't budge on price.
Metronet is now in our neighborhood. They are offering 2 GB with 10 year price lock and free router for $70 with autopay. I am currently paying $260 for Double play and I know my Superfast internet(800 mb) is $109 dollars. I absolutely LOVE Xfinity/Comcast but I can't justify the price when I have o
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Billing
@user_vwfkj5, Thank you for letting us know what steps you have taken so far, I would like to take a deeper dive in to this. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message
Ordered HBO Max without ads and all immseeimg are ads
I have called 3 days in a row and 5 times today. I can't get on tough with a live person today to resolve this. I was told yesterday that this issue would be resolved. I paid for the HBO Max without ads and all im seeing are ads. I need this resolved today or I will be canceling all of my services.
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Hello @user_yss7ij, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Can I have you try to clear your Xfinity data history, you'll clear different types of data depending on
Xfinity wont open Netflix app
I’ve read the articles from previous users to troubleshoot and nothing is working. The Netflix app was working yesterday and now today, it won’t open through xfinity. Everything else opens.
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Unfortunately my reporting phishing attempts to Comcast, hosting sites, Google, FTC, IC3, and the FBI do not prevent me or others from receiving these phishing attempts over and over again. Occasionally, I g
Regular Phishing request with imposter email says Billing Issue
Every month I get an email from a random email address that is trying to impersonate Xfinity Billing saying that my payment didn't go thru. This email is is entirely bogus and it requests me or you login to a Google Doc, to update my payment information. This happens on a regular basis every month f
Question
This happens for all my recordings, NFL, Golf, baseball, basketball. My theory is it would happen for non-sports related recordings too, but usually i don't watch these live (while the recording is still on-going). The reason why it is so annoying wh
DVR Issues
We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha
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You make a great point, @user_tzpq4t ! Confirming or posting the resolution is one of our many duties to help other customers find quick help for their issues. With that being said, oftentimes customers never circle back to confirm that their issue w
iphone
i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t
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Definitely give their billing department a phone call and ask them what discounts are available for you!!!! Let them know you're retired too, so it's a fixed income!!!!!
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
Question
Give their billing a department a call and ask them what discounts are available, since the broadcast fee is now higher than your package. Let us know if you succeed!
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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Trade in
My phone trade in was not processed as a trade in back in September. The promotion that was currently running was up to $1100 for a new device. I have been going back and forth between in store and Xfinity mobile support team for the last 4 months. The store was able to send my old phone (iPhone 14
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Devices
@user_pg4nfk ... I think they are, for customers that call their billing department to inquire about available discounts! Give them a jingle and remain calm .. lol So let us know what they've offered you as well. Pretty please?
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
Question
It was a pleasure, @user_bg2g1u working with you in private and getting you on a Internet only plan that fits your needs. We do appreciate you and your business.-Richard
I would like to switch to an internet only plan
I do not need or use tv channels and want to switch to internet only, please help.
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Monthly bill increased by $20 although still under 2 year contract period.
Monthly bill increased by $20 although still under 2 year contract period.
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Billing
Hello @user_e3ewu4, thank you for bringing this to our attention. I am glad that you have taken all necessary steps to make sure that you and other customers are no longer receiving this phishing request. Can you recall how long you have been receivi
Regular Phishing request with imposter email says Billing Issue
Every month I get an email from a random email address that is trying to impersonate Xfinity Billing saying that my payment didn't go thru. This email is is entirely bogus and it requests me or you login to a Google Doc, to update my payment information. This happens on a regular basis every month f
Question
Hello @TommyWIllB Thank you for taking the time to reach out on our Community forum. Are you trying to make a report on that website with our customer security assurance team?
XfinityAbby
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spa.xfinity.com inaccessible when logged in
If you open an incognito brower, you can access https://spa.xfinity.com/ But if you first login to your xfinity account, then https://spa.xfinity.com/ is inaccessible. It throws an HTTP 400 BAD REQUEST error. If you logout of xfinity.com, then suddenly https://spa.xfinity.com/ is accessible again.
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