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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.

EG

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12 hours ago

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OUTAGE

i LOOSE MY internet every other day this has been going day

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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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12 hours ago

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Problem resolution & responsiveness

This is my 4th attempt in trying to post this. Bottom line, there is a safety issue here with a cable laying in the street between my connection point on the pole and my house. It was accidentally severed by our garbage collector while collecting our garbage. The connection point at my house appears

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Unburied Xfinity Cable Exposed in Yard

Hello, A few feet of a thick orange cable has surfaced in my front yard. The color matches the cable inside the Xfinity box on the side of my home and the trajectory lines up, so the cable is almost certainly an in-use coax cable. Would it be possible for you to send someone to safely bury it? It is

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Customer Service

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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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12 hours ago

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peacock

Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.

Question

@BruceW​ I did find gear icon got to 3rd party but after that very confusing.  I already had 3 rd party checked. Norton says follow instructions for 3 rd party access and copy the code. I need to put in code for Norton so they can monitor my e

Opus18

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12 hours ago

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Gear icon

Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere

Question

@user_09bgtt Thanks again for reaching out. We're happy we were able to get that card issued for you with the remaining balance.

XfinityLinda

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12 hours ago

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Expired virtual prepaid card

Tried to use the virual card today and didn’t work. I thought the expiration was 2027 per the email I received but was told it’s expired and there’s no balance remaining. It has $400+. Please help.

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Internet

My service is not working properly

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Your Home Network

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Concern moved here to the E-mail help section.

EG

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12 hours ago

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Hong Kong email

I need a password to set up my outgoing email on my mobile phone. It does not recognizing my Xfinity password

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My email

I can’t get into my comcast email account

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Email

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Hello @user_alay54, and thank you for sharing these details here on our Xfinity Community forums. We can definitely understand how frustrating it is to experience an extended interruption while receiving multiple estimated restoration times and looki

XfinityCliff

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12 hours ago

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Outage now approaching 2 days

[Edited: "Personal Information"] with Comcast over 30 years. Realized no internet 7/4 530am.It is now Sunday 4pm I have been told at least 3 different resolve times since Saturday morning. All which were [Edited: "Inappropriate Language"]... Then my neighbor told me comcast is doing nothing to resol

Question

Thank you for sharing those details, @user_cwpc9e , and I sincerely apologize for the frustration you've experienced throughout this return process. I can certainly understand how disappointing it would be to encounter issues from the very beginning,

XfinityRichard

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12 hours ago

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Been dealing with this for several months

Upgraded to 26 ultra didnt like it instantly. started return had problems from day 1 getting xfinity to provide a return label after several weeks of evening phone calls that n ever took less than 75 min, the agent suggested I take the 26ultra to ups myself an

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I filed with the FCC. The xfinity case manager just lied to the FCC and nothing has been done.

user_goq1xq

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12 hours ago

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Xfinity DVR Cancelled our recordings for no reason.

Shows scheduled to record this morning recorded fine. But shows scheduled to record this afternoon and this evening appear to have a red circle with a line through it. These shows appear to have been canceled by Xfinity because we have no conflicts with having too many shows scheduled to be recorded

Question

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

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12 hours ago

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Outage

When will my sercive be restored? Its been today. Will i be credited?

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Been dealing with this for several months

Upgraded to 26 ultra didnt like it instantly. started return had problems from day 1 getting xfinity to provide a return label after several weeks of evening phone calls that n ever took less than 75 min, the agent suggested I take the 26ultra to ups myself an

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Customer Service

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Good afternoon user_oi77pf. I can definitely understand needing to change your seasonal start date if plans have changed. Here is some additional information on how you can do so: To modify your Seasonal Convenience Plan, follow these steps: Visit t

XfinityJon

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12 hours ago

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Need to change start date of seasonal plan

Need to change date of seasonal hold plan

Question

Hi there @user_84da6e Thank you so much for reaching out!  Can you confirm if anyone has assisted you with this concern?

XfinityDemetrise

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12 hours ago

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

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Outage now approaching 2 days

[Edited: "Personal Information"] with Comcast over 30 years. Realized no internet 7/4 530am.It is now Sunday 4pm I have been told at least 3 different resolve times since Saturday morning. All which were [Edited: "Inappropriate Language"]... Then my neighbor told me comcast is doing nothing to resol

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Sign-In and Account Management

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how can access my email [Edited]

how can access my email at [Edited: "Personal Information"]

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Email

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Need to change start date of seasonal plan

Need to change date of seasonal hold plan

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Customer Service

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it should happen asap

user_ok165c

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12 hours ago

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Xfinity is a scam.

Xfinity is a huge scam when it comes to device credits. I won't give them credit that their service is very good, however, customer service is such liars. They keep telling me that they are going to add me for mobile monthly credits. They keep doing this. I've been with them for November, and they s

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