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espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
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X1
Xfinity mobile cancellation
I keep getting charged for Xfinity mobile when I never had it, I only asked for internet andi went to two different stores and called 5 different times and they all tell me that I do not have an account so they cannot help me when I first went to pick up my route I was told tab out a promo and that
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Customer Service
We can see if there is anything we can do remotely to assist, but sounds like you may need to enroll and activate an account @user_hwwic5. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the p
Customer Service is a Joke
My internet went out. First was connected to a representative through the online chat feature. This person was short, condescending and rude. They had me repeat steps several times - told me to check cable connections were tight at least 3 times. Minutes after asking the previous time. After telling
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refund issue
To: Xfinity Executive Customer Support / Refund Department My name is (Edited: Personal information), and I am writing to formally request assistance with a digital refund card associated with my closed Xfinity account. Customer Information: (Edited: Personal information) Refund Issuance Date: Appro
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Customer Service
Still connected to Verizon
No phone or texting functionality after switching form Verizon to Xfinity mobile today
Today I switched over to Xfinity from Verizon. I still am unable to make calls or send texts.
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I cannot call Xfinity or text to resolve this problem.
No phone or texting functionality after switching form Verizon to Xfinity mobile today
Today I switched over to Xfinity from Verizon. I still am unable to make calls or send texts.
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No phone or texting functionality after switching form Verizon to Xfinity mobile today
Today I switched over to Xfinity from Verizon. I still am unable to make calls or send texts.
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Devices
Cancellation
Hello, I am requesting immediate cancellation of all services on my Xfinity account. I have repeatedly attempted to cancel online, but the website provides no functioning cancellation process. I do not want a callback, retention offers, or a change of plan. Please have an official Xfinity representa
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Sign-In and Account Management
RCS
I have had RCS turning itself off and on for weeks now. I just gave up and toggled RCS off. It has been incredibly frustrating! Google needs to get it's act together!
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Network
Need help with billing credit or plan reversal
I was originally on a 1GB plan for $50 a month and decided to try an extender in August to see if that would help my internet connection. I spoke to the agent for over an hour to ensure that if it did not help that I could move back to my original plan. After the extender didn’t work, I contacted Xf
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Billing
I was told that I would have to contact my apartment complex. I called the complex, they told me I am already paying for the service through them, if it is not working to contact xfinity. I called customer service again and he told me that all I h
Customer Service is a Joke
My internet went out. First was connected to a representative through the online chat feature. This person was short, condescending and rude. They had me repeat steps several times - told me to check cable connections were tight at least 3 times. Minutes after asking the previous time. After telling
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Hello, I am requesting immediate cancellation of all services on my Xfinity account. I have repeatedly attempted to cancel online, but the website provides no functioning cancellation process. I do not want a callback, retention offers, or a change
Cancel Internet Service
Hi, I would like to cancel my internet service/account, effective immediately (or end of billing cycle, if that's easier). Thank you
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Hi there, @user_2tpsjn I understand you're moving outside the U.S. and would like to disconnect your Xfinity Internet service while keeping your Xfinity Mobile service active. Please send us a DM with your full name and service address. We'd be happy
Cancel Internet service
I’m moving outside the U.S. and need help canceling my Internet service while keeping Xfinity Mobile active.
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Maple Valley WA - Same issue for ~3 weeks or more...
When are you going to fix streaming bug?
I haven't been able to fast-forward or rewind while recording a program for weeks now!!! When are you going to fix this bug???
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Hi, u/Dkragan28! Thank you for your service to our country! We are glad to further investigate your billing and the discounts to ensure things are perfect. You can see more about the Military benefits here, [https://www.xfinity.com/support/articles/m
Filing FCC Complaint for unethical and deceptive practices
I was lied to about military discounts and perks as an incentive to stay with Xfinity. I was billed well over the monthly amount owed and was told it was because I owe for a partial payment in which I have never had an option for partial payment. After being lied to and encouraged to pay bill to acc
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I truly hate Xfinity and their stupid self-serving rules
My Tv goes into ‘ are you still watching’ mode. It’s my TV - I WILL SAY WHEN ITS INACTIVE MF! WiFi is monitoring my movements- ARE YOU F’ING KIDDING ME? SOB this is outrageous!! I AM SO ANGRY ABOUT THE IGNORANT PRACTICES OF XFINITY!! And that stupid stupid assistant- Grrr! It can’t even follow from
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X1
I sent a direct message
I'm upset
In early August my son and I went to Xfinity to upgrade our phones. They upgraded his first to a Galaxy S26 Ultra and gave me a $700 credit for his S23 Ultra. I went to pre order a Galaxy Z Fold 8 for My Flip 7. They told me I couldn't. That I had a $3480 credit limit. Which was news to me. Didn't k
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Community Best Answer
Closed
Xfinity assistant fails to schedule a technician appointment
Stuck in a loop trying to schedule a tech. This is the number I have on file, but let me know if there's another number you prefer. Just so youknow,this is the only time you can update your number for notifications associated to this appointment. Yes, use the number on file No, add another number Ye
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Your Home Network
Transfer Back to T-Mobile
I thought customer service was the worst at T-Mobile. I was wrong and ready to go back. funny assistant is the most frustrating AI thing to have to go through. They lied to me about my new plan, what promotions I was eligible for and finally said to go into the store. today the store was just as bad
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Plan
The same thing has happened to me at around the same time. Nothing I did helps. What is the solution???
user_x6yc1s
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Error tvapp-00209 after changing channel lineup
Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart
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