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I need assistance cancelling my service
I recently had sonic fiber internet installed and need to cancel my service. I can't find an option under "Manage Plan" on the website. When I call the support number I'm dropped into an intolerable phone tree and asked to wait for 20minutes. It's crazy. Please help.
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Customer Service
Forced Reset on XB7 to reset the gateway admin username and password did not reset the username and password
Hello Xfinity Community Support, I've followed the steps to reset the XB7 to allow me reset the username and password to the gateway admin tool. However, after multiple resets holding the WPS button and following the setup process I'm not able use the default gateway username and password. I've trie
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Your Home Network
Thank you again @Victor_r for reaching out to us on the Xfinity forums. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfi
Line burial. Still exposed one year later. Will cause injury to life and property.
There is a line that runs through my yard that I have called over 5 times about to have buried. The line doesn’t even service my house, it goes to a neighbor. Each time, the Xfinity customer service promises a tech will come out. A tech always comes out to verify the line is there. The tell me a per
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@XfinityJamesC thank you and I just sent a message.
Billing
I’m extremely frustrated with the conflicting information I’ve been getting regarding my Xfinity payment arrangement. I’ve contacted support multiple times and have been told repeatedly that my payment arrangement was successfully set up. However, I’m now being told that there is no arrangement on m
Question
Accepted Solution
Greetings, @toferm! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this payment arrangement. You have definitely come to the right place for assistance
Billing
I’m extremely frustrated with the conflicting information I’ve been getting regarding my Xfinity payment arrangement. I’ve contacted support multiple times and have been told repeatedly that my payment arrangement was successfully set up. However, I’m now being told that there is no arrangement on m
Question
@user_21m28j I'd be more than happy to confirm if this notification you received is legit or not. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity
WiFi Modem Delivery
I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a [Edited: "Possible malicious number"] when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver
Question
Accepted Solution
Billing
I’m extremely frustrated with the conflicting information I’ve been getting regarding my Xfinity payment arrangement. I’ve contacted support multiple times and have been told repeatedly that my payment arrangement was successfully set up. However, I’m now being told that there is no arrangement on m
Question
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Billing
Same thing happened to me yesterday. Xfinity hacked again?
WiFi Modem Delivery
I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a [Edited: "Possible malicious number"] when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver
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user_v1rv5d Hi there! Thank you for sharing your expeirence and creating a post with us on our Xfinity Forums. I'm sorry to read that the increase from the promotion ending came as such a surprise. I have had so many vital emails that I've wanted acc
Scam
IU feel bad for the customer service employees because they are stuck in the cross fire of this scam company. I liked this company before, they seemed honest wanting to give deals and looked like they would care for customers. Once my promotion ended I received no communications besides an email in
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I am surprised that this still happening to other users. Wow.
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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@DreamSayerZ Doesn’t work keep saying SMPT EMAIL OR PASSWORD IS INCORRECT
Can’t send email
I’ve had this issue before where when I try to send an email I get an error message saying the username or password for ****stmp.comcast.net is incorrect ive changed my password through the website but can’t send from my phone
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Greetings, @user_qlsbjh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your mobile service, but we are here for your
Help canceling mobile plan
Hello, please advise on how to cancel my Xfinity mobile plan. Thank you!
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can you get me an agent then if i can not pay i guess you will nt get the payment i would think youd want to get the payments
can not actually talk to anm agent I need help.
I have tried calling talking to agents it seems today i can not et a hold of an gent to speak to in pc or on the phone. I just need to know eactly what to do i need someone to speak to
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@XfinityAdrienne i have no other accountt no other names so no i can not do this i have tried Chrome firefox a and edge and nope can not nope did not work
can not actually talk to anm agent I need help.
I have tried calling talking to agents it seems today i can not et a hold of an gent to speak to in pc or on the phone. I just need to know eactly what to do i need someone to speak to
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rita.1 Can you please elaborate on the issue you're having? Is this all the channels except for TV GO? If it is only certain ones, please clarify which ones are impacted. Also, is this on your Roku? Do you have another device, like an iPad or other d
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Oh no, I am sorry to hear that @Murf1954! Can you attempt to make a payment in an incognito browser, and then log back in? Once logged in, attempt to make the payment and please let us know if it works.
can not actually talk to anm agent I need help.
I have tried calling talking to agents it seems today i can not et a hold of an gent to speak to in pc or on the phone. I just need to know eactly what to do i need someone to speak to
Question
Hi there @user_3aa74e. Thank you so much for reaching out to us regarding your mobile phone you are wanting to unlock. You are in the right place and we are happy to take a look at this for you. Please send us a direct chat message with your
phone unlock
I have been calling many times to unlock my phone, a ticket was created and received email saying phone is unlocked but it's not. still locked
Question
I recently had sonic fiber internet installed and need to cancel my service. I can't find an option under "Manage Plan" on the website. When I call the support number I'm dropped into an intolerable phone tree and asked to wait for 20minutes. It's cr
user_c2jppc
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I need assistance cancelling my service
I recently had sonic fiber internet installed and need to cancel my service. I can't find an option under "Manage Plan" on the website. When I call the support number I'm dropped into an intolerable phone tree and asked to wait for 20minutes. It's crazy. Please help.
Question