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This is ridiculous! People are trying to complete their tax returns this weekend and would like to watch the Masters Golf Tournament! This is the third extended outage me and my neighbors have experienced in the last several weeks. Many are fed up an
Unable to get any info on an outage
Internet has been down for over 12 hours, can’t speak with a rep on the app via chat because it says it knows there’s an outage and I can’t speak to a rep until it’s restored, call in the 800 number and it tells me the same thing then automatically disconnects me. My household works from home and we
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@XfinityVictor I have tried different emails, waited a few days, and tried using incognito browser
Activation Loop
I have the "Manage your subscription to complete account setup" loop and need a refresh on my Disney+ entitlement.
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It looks like Comcast/Xfinity will become a thing of the past soon. They care NOTHING for their customers. I am in the process of searching for a new TV provider.
missing channels
I just signed a new 5-year contract extension in December. April 1st comcast stopped broadcasting channels #1168 Grit and #1174 Laff. My wife and I view these channels at least 60 percent of the time. However comcast will not negotiate with E.W. Scripp fairly and has stopped my access to these chann
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@cmbergez Thanks for adding a post to the forum. Is the issue with the speeds and ping still happening?
Boot file problem
Had a tech out at my house to check what was happening to my speeds for internet. Changed modem ran test, however speeds would drop and on Xbox MSPing would get higher. Come to find out there was an anomaly that was happening. He states it is a boot file issue. How will I know if this gets fixed cor
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I have tried different emails, waited a few days, and tried using incognito browser.
Activation Loop
I have the "Manage your subscription to complete account setup" loop and need a refresh on my Disney+ entitlement.
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I totally agree with this. Xfinity will lose an substantial amount of customers if they don't resolve this quickly. I for one would glady pay extra to keep these channels but if you don't our monthly Bill should decrease substantially and quickly.&n
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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RCS waiting for activation
Hi, I know this problem has been posted a million times, but none of the solutions work for me. I recently switched to Xfinity mobile and my RCS Messaging is permanently stuck on "Waiting for activation." Additionally, anytime I try to log into my Xfinity account and they send me a text to verify th
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Network
user_a1mueu Hello, I am sorry you are having issues with your subscription. I understand how frustrating it is, and I am happy to help you troubleshoot. First I will ask a few questions to better understand the root of the problem. We value you as a
Activation Loop
I have the "Manage your subscription to complete account setup" loop and need a refresh on my Disney+ entitlement.
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Concern moved here to the E-mail help section.
Permanent Error Outgoing email blocked by Spamhaus
I was attempting to send photos to get them off of a work computer. After 15 emails I received this from mailer-daemon@comcast.net Diagnostic-Code: smtp; 550 5.7.1 Service unavailable, Client host [Edited: "Personal Information"] blocked using Spamhaus. To request removal from this list see https://
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Activation Loop
I have the "Manage your subscription to complete account setup" loop and need a refresh on my Disney+ entitlement.
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Sign-In and Account Management
Hello, user_wf94l. I understand how important it is to be able to access your email on your mobile device, and I really appreciate the opportunity to help get this resolved. Thank you, @DreamSayerZ, for the suggestion as well.Was that helpful, @
Just Changed my Comcast Email Password [Edited]
I just changed my Comcast email password. I am unable to make this change go through on my iPhone 15 or iMac. I already tried to message you in chat. No response. Totally confusing and unacceptable given the huge fees you charge.
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Go pound sand official employee
Global travel plan
Hi I’m in Japan and have global travel pass and roaming on yet I cannot connect with local cellular service. My wife is on same plan as I am and is connected. Help! I need cellular service here!
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Good afternoon indoraj. We would be happy to take a look at your account. What speed are they offering you at the $35 price point? What speed do you currently have? In order to best assist we would just want to understand a little better.
Reduction in monthly billing cost
Hello Starlink if offering $35 a month. Are you able to reduce my monthly cost from $50 to $35? [Edited: Personal Information]
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Unfortunately we do not have any hot spots to help you maintain internet at this time. @user_d0fw2n
Interim WiFi access
In the process of moving, unable to transfer service to new address until electric company comes. Is there any other internet hotspot or service I can have until my account can be transferred from one address to the other?
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Reduction in monthly billing cost
Hello Starlink if offering $35 a month. Are you able to reduce my monthly cost from $50 to $35? [Edited: Personal Information]
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Billing
@user_ud1qy8 @XfinitySean Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Internet constantly dropping
It's been an issue for almost two months now that the internet cuts out multiple times during the day at the most random of times. I've had multiple technicians show up to try and figure out the issue. I've gone to the xfinity store nearby to change out the modem. I've done everything from turning t
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everyone! get the roku! we got one with voice command and no issues with the disney app.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Concern moved here to the E-mail help section.
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Email won't sign in
Email won't sign in . I just keep getting the same message
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