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@XfinityAlyssaA [Edited- Personal Identifiable Information]
Diamond member promo code for watches
I have had no resolution with online chat Xfinity assistant, onsite at the Xfinity store and with multiple agents in the call center. Not only am I a long time Diamond member I also worked for the company for almost 14 years. I am tired of being lied to by everyone. Can anyone please help me with my
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@lancermjp I also agree!
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hello @user_06oqka thank you for reaching out on our community forum. It looks like we have a private message going already. We can continue there to look for updates.
Xfintity Mobile Stole My Money part 2
I've been dealing with this for over a year! I was charged $405.84 for something I didn't order or receive. An escalation specialist reached out and promised that I would get a refund because they acknowledged that it was not my fault. They called and emailed me, which was great because I actually h
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@user_1404ea I agree!
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
Why didn't Xfinity state that if we didn't like Yahoo mail that we couldn't return so that we could have that knowledge before transitioning. I hate Yahoo mail. I was thinking it was a learning curve and it is not. Xfinity mail is so much better in s
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
Xfintity Mobile Stole My Money part 2
I've been dealing with this for over a year! I was charged $405.84 for something I didn't order or receive. An escalation specialist reached out and promised that I would get a refund because they acknowledged that it was not my fault. They called and emailed me, which was great because I actually h
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Devices
Loss of trade in promotion deal
I traded in 3 phones with Xfinity to get 3 brand new phones. The trade in deal was $600 per phone that would be dispersed in 24 installments of $25. In the store i asked if I could pay off what I still owed right away, and they said they couldn't without removing the promo. However they told me that
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Devices
@sts_66 My apologies, as when we work through direct message it is not an instant chat however, I was able to verify your account and responded back to you. You may need to refresh the page.
Updated my plan and now I'm not getting HBO or other premium channels
Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting
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@user_x1h4d1 Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know C
Credit for lost scripps now nfl network
Abc was one thing, I found a work around but nfl network credits will be necessary or I am canceling.
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@XfinityEva If you got it why haven't you resumed the DM chat? I got the verification code via email and responded within 6 mins but nobody replied.
Updated my plan and now I'm not getting HBO or other premium channels
Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting
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Thank you for working with us through direct message. If we can assist you with anything else please do not hesitate to reach out.
HOA removing active service lines
Hello, the association from the place were I live is removing Comcast active lines leaving the costumers without service, are they allowed to do so?
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Change of address
It has been two years since I have moved and I have called in 5 times and my address still isn’t changed
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Plan
user_y7lf3y, hello there and thanks for reaching out regarding your concerns. I completely understand your concerns and the needs of getting the matters attended to. I'd like to know more of your situation and report this to your local tech team to s
Xfinity Support
I'd like to report a possible threat to an outside cable junction box. Something has burrowed a pretty large hole in the ground right next to it. It does not affect our service, but possible one of the neighbors. The hole is at the mailboxes in between our corner house [Edited: "Personal Information
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user_cxkh1v Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertai
XfinityEmilyB
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Scripps Subscription
Since March 31, 2026, we have not had CBS local/national programs which is upsetting. Today I asked Scripps to compromise with Xfinity. They advise that Xfinity is refusing to entertain offers to keep broadcasting CBS and has not responded to their most recent offer. I am now asking Xfinity to compr
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