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Transfer Account Ownership
Hello, I need to transfer my xfinity NOW account to my roomate because I am moving out.
Question
Hello user_ncw3sw, thank you for posting here in our Xfinity Community forum. I'm sad to hear about your experience, but I am here and happy to assist you. Did anything happen recently to cause the reception issues you are experiencing? Like a power
Poor reception
I started having terrible tv reception yesterday September 19. My "cable" tv picture appears to be from an antenna. The picture and sound break up. Some channels won't even open due to connectivity issue. I have tried calling and e-mailing Xfinity. All that I get is a useless AI assistant. I believe
Question
I signed up for the five year locked rate at $55 per month, and suddenly my bill jumped up to $85. Now they are claiming I didn't sign up for the five year locked rate. This is the thrid time this company has lied and deceived me. And they choose to
Three agents just lied to me about a 5 year plan deal and now I'm locked into a higher rate
So when my previous contract expired in April and I signed up for a new internet contract with a $5 rate increase, the agent promised me a 5 year contract with this new rate and that an email would be sent to me once that 5 year contract was in place. That was almost two months ago. I have chatted w
Question
Is it possible to view NBC on Xfinity stream live tv?
I am getting frozen screens,pixellation ,mainly on NBC
happening on multiple TVs simultaneously; rebooting router, deleting reloading app no help. Looking through entries, it looks like this problem is fairly widespread. Is there a fix , seems like a network congestion issue.
Question
Transfer Account Ownership
Hello, I need to transfer my xfinity NOW account to my roomate because I am moving out.
Question
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Customer Service
yes all the relevant ones to the issue im facing
Internet intermittently disconnecting
TV connection to internet will drop suddenly for a min or few mins, also seeing ping spikes when gaming
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No , I can try that later; we never use that app. You think that might help?
I am getting frozen screens,pixellation ,mainly on NBC
happening on multiple TVs simultaneously; rebooting router, deleting reloading app no help. Looking through entries, it looks like this problem is fairly widespread. Is there a fix , seems like a network congestion issue.
Question
@FlaLove @XfinityChelseaB The XER1O does not support bridge mode....
Unable to place modem in bridge mode to use own router/access points - need local technical support contact
Helping a neighbor out with this, this is not for my account. I have already enabled Admin tool access vis the Xfinity App. Still unable to access modem direct via IP. Page loads but tells us to goto the App. The offshore support has burned 3 hours of my time "diagnosing" the issue only to: Create a
Question
Hey @user_ozmq9n, Thank you for visiting our official Xfinity Forums Community support page. Please accept my most sincere apology for the experience you have encountered, but once the Comcast Email has been deactivated, we do not have any tools in p
Request for escalation — temporary routing of one message to deleted Comcast email address
Hello, I’m looking for help with an unusual but very specific problem, and I would appreciate having this escalated to someone familiar with Comcast’s email platform rather than ordinary account troubleshooting. I am a current Xfinity internet customer and have been a Comcast/Xfinity customer in one
Question
Dangerous cable potentially, definity not ok
So Comcast was today out in my backyard for some reason or other. Pulled 2 yellow lines and later, swapped them with black ones or something like that, I am not sure what they actually did. The result is a diagonal line pulled from the post across my back yard and deck to the neighbor's box. This li
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Customer Service
Thinking of cancelling tv streaming. CN I keep internet home phone and voice messages
Thinking of cancelling tv streaming. Can I keep internet home phone and voice messages
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Billing
Good day user_jx2k5c, and thanks for coming to our community for help with your Xfinity Mobile concerns. We hate to lose you as a member of the Xfinity Mobile family, but more than anything we want to ensure any request you have is handled smoothly �
Zip Code not matching new service
Hi, I am attempting to transfer my mobile line to a new servicer. The new service is telling me that the zip code on my Xfinity account does not match the zip code I have given them. I don’t know what other zip code it could be. Help please! Thanks!
Question
user_mb87tu thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had an issue with getting a menu to load on your Xfinity video box. Can you share with me what troubleshooting steps you have already att
Menu won't load
I've reset my xfinity box. Menu shows "this channel should be available shortly" but has not for over 15 mins.
Question
grandpaninja Hello, are you still havoing issues with your TV not showing the TV line up?
some one talk to me
my tv shows no channel line up and can not look a few hrs ahead? how do i fix it
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Concern moved here.
how do i get a 5 year locked in price on an current account
I already have an account for wifi with xfinity and want to get a locked in price for 5 years like they offer for new customers. How do i do this?
Question

I signed up for a five year plan at $55 per month. Suddenly my bill increased to $85 after 15 months. Now they claim I was not signed up under that plan. This is the third time this company has been deceptive and lied to me. Of course they choose a t
user_Fedupwithlies
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Three agents just lied to me about a 5 year plan deal and now I'm locked into a higher rate
So when my previous contract expired in April and I signed up for a new internet contract with a $5 rate increase, the agent promised me a 5 year contract with this new rate and that an email would be sent to me once that 5 year contract was in place. That was almost two months ago. I have chatted w
Question