Xfinity Community Forum

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Live chat agent

Credit request on current tv/internet bill

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Billing

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robd2 are you able to confirm if you experience this using our webmail or if you're using a mail client?

XfinityJosephA

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21 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

Question

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Hey @user_bus2fe ! Having a look on the interwebs, I came across this article that might help: XRE-03059I know you said you restarted your modem, but this article says to restart or unplug your TV box for 2 minutes then plug it back in. I hope this h

SolutionSpotter

commented

22 hours ago

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Xre-03059

I can’t put on certain channels. Some channels keep freezing and are super pixilated. This has been happening for weeks. I have reset my modem and it doesn’t fix the issue.

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

commented

22 hours ago

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T3 timeouts

I'm really getting tired of the lack of service on my line. I'm tired of complaining. I am tired of having to call in about an issue that isn't getting resolved.

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user_vysijb Thank you for bringing this issue to our attention so we can work together and find a solution :). Is this happening when you watch Fox News at home on your cable box as well, or does it only affect the Stream app? Do you notice the same

XfinityEmilyB

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22 hours ago

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Xfinity stream goes to a commercial break and never comes back

This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’

Question

AFAIK, you can't connect a third-party device directly to a Comcast provded ONT. You must use their gateway. They use (DPoE) Docsis Provisioning over Ethernet protocol for management and authentication. Google for more info.

EG

commented

22 hours ago

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Switch from provided router/modem to my own

I tried going through Tier 1 support to reach Tier 2 or Advanced Repair to see if the CPE MAC (or maybe a different provisioning profile?) could be released. I have my own device that I want to connect directly to the Nokia ONT (or ONU), but Tier 1 can’t escalate to Advanced Repair unless their syst

Question

Greetings @user_1efm16, and thanks for posting to the Xfinity forums, I hope this message finds you well. Thank you @EG for moving the post, so we would see it. I am sorry to hear that you are still getting bills for the account after you canceled th

XfinityJeff

commented

22 hours ago

to the conversation:

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Fraudulent Account Charges

Your AI chat bot won't transfer me to an agent, so I'm forced to address this here. I cancelled my account with your company months ago, and yet despite assurances from both sales and support teams that my account was correctly cancelled, you are STILL TRYING TO CHARGE ME EVERY MONTH. Stop sending m

Question

The MoCA signals go through the coax cable along with the regular internet signals. Only it is at a different frequency range.

EG

commented

22 hours ago

to the conversation:

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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Can you elaborate the issue? I was told by support that they were seeing some T3 timeouts and it seemed to have to do with very old enclosure on the side of the house and the tech installed weather-resistant coupler. I don't know if that addressed th

user_4a1oy2

commented

22 hours ago

to the conversation:

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T3 timeouts

I'm really getting tired of the lack of service on my line. I'm tired of complaining. I am tired of having to call in about an issue that isn't getting resolved.

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All I want to do is Upgrade my Flip Phone on my xfinity mobile account. I do not need anything else. Because Xfinity Mobile is NOT compatible to most phones and yet xfinity mobile wants to to upgrade your plan or buy a watch which I don'

user_l0bb0p

commented

22 hours ago

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Xfinity Mobile site won’t let me upgrade phones

When I go through and add one phone to my cart and try to add a second one, the page refreshes and says it can’t be loaded. Been trying for 5 days now.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

22 hours ago

to the conversation:

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U

Fraudulent Account Charges

Your AI chat bot won't transfer me to an agent, so I'm forced to address this here. I cancelled my account with your company months ago, and yet despite assurances from both sales and support teams that my account was correctly cancelled, you are STILL TRYING TO CHARGE ME EVERY MONTH. Stop sending m

Question

U

Accepted Solution

Closed

Fraudulent Account Charges

Your AI chat bot won't transfer me to an agent, so I'm forced to address this here. I cancelled my account with your company months ago, and yet despite assurances from both sales and support teams that my account was correctly cancelled, you are STILL TRYING TO CHARGE ME EVERY MONTH. Stop sending m

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Customer Service

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I get the code but to late to use. It takes to long for them to appear

user_aa90b2

commented

22 hours ago

to the conversation:

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Two-factor authentication codes need to be emailed to my Comcast email address. The emails aren't being delivered, not in Spam either.

Hello I cannot get the two-factor security code delivered to my Comcast email in-box. It is not in the Comcast email Spam folder either. I have tried multiple times. We are a small nonprofit and we do not have a cell phone to get the two factor code, we always use email to get the code and it has ne

Question

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Thanks. Sent, waiting for a response now

user_z6xx9t

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23 hours ago

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Account Exists and Does not Exist

My Xfinity mobile account shows it dies not exist and yet I am still charged for mobile services and the phone still works. I have talked to 17 representatives over 3 days and am at a total of 12 hours on the phone. Every member of support says the account does not exist but when I ask why I am bein

Question

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Xre-03059

I can’t put on certain channels. Some channels keep freezing and are super pixilated. This has been happening for weeks. I have reset my modem and it doesn’t fix the issue.

Question

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Channels and Programming

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T3 timeouts

I'm really getting tired of the lack of service on my line. I'm tired of complaining. I am tired of having to call in about an issue that isn't getting resolved.

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Your Home Network

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UPnP Xfi

So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?

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Your Home Network

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MissPatchatell Is there a dial tone on the device? Typically if you remove and reconnect the phone line to the modem it should remedy the issue. Thank you very much for getting us in the loop on this issue.

XfinityThomasB

commented

23 hours ago

to the conversation:

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I need to schedule appointment/ problem with phone.

I cannot call out on phone.

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@dave007007 I'm sorry to hear of your intermittent email delivery issues. Our team can help troubleshoot your concerns. Is this happening with all emails or certain emails? Are you using an application/program to receive your emails or are you loggin

XfinityKei

replied

23 hours ago

to the conversation:

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

Question

user_ouovez Welcome to the Xfinity Forum and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving

XfinityThomasB

replied

23 hours ago

to the conversation:

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Cannot pair XR15 voice remote with cable box

Went through all chat instructions with no result. Tried "Xfinity" + Info but no numbers appear. Been without cable TV since last Thursday.

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