Xfinity Community Forum

Hey there, @user_9zo7v8, thanks for reaching out through Xfinity Forums regarding your internet services. We are sad to lose you as a customer. We can help with disconnecting your account. Can you please send us a Direct Message with your full name a

XfinityJeniece

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12 hours ago

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Cancel my internet

Cancel service. I have tried various ways to cancel and none of them are working.

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We have a new modem and a new cable box that we cannot get to work. The modem works, but not the cable box.

we were giving a new modem. We set it up. We are also given a new cable box. We took the old box out and installed the new box. We cannot get any instructions on the TV after pointing the remote at the box. Our TV goes through a receiver. How do we fix the situation

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Hello,Thank you for getting back. I have sent a Direct Message, looking forward to your response and resolution on this.

user_3x5ylc

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12 hours ago

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Deceptive $200 Gift Card with Xfinity mobile

I am having an absolutely disappointing experience with Xfinity. I was promised $200 Gift Card ( one for each line with Xfinity mobile) and I switched both of our lines from another provider to Xfinity. I still haven't received it after almost 3 months and the agents on the phone are very rude and d

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For a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ? With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the

EG

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12 hours ago

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Wifi Keeps Going Out

So, I just recently switched to Xfinity because I moved into their service area. All was well and good for about a month until for the past week my wifi has been going out at least once a day. If I try to get help, they (a robot) tells me to reset it. Resetting it helps but it doesn’t help it not go

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Trying to post again without the screenshots on last nights post as post said "private" in purple letters - no idea why. And update - as of this morning, seeing T4 and T3 errors being logged just about every minute. When it is up I am seeing under 5

bob-mmk

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12 hours ago

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Intermittent Modem Connection - no power on 21 of 32 channels

Working great - checked modem admin screen (Netgear CM3000) power on all channels 3.1 - 4.1 ish SNR 43 ish. Starting around 5:30 PM EST I started seeing the Internet drop off and on. Checked modem and saw 10 - 100's of thousands or uncorrectable erros on channels 12 and higher. Rebooted modem a few

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Xfinity Mobile won't unlock the phone after fully paid off after talking to multiple "customer support"

I am writing to request an unlock for my phone. I met all eligibility requirements for unlocking, e.g., 60 days passed, paid off phone]. An agent previously told me it would be unlocked within one hour, but it has not happened. According to Xfinity's policy, it should unlock automatically within 48

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Devices

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I reposted to the direct message forum too.

user_ex28b6

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12 hours ago

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Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)

Hello Xfinity Support Team, Background. - I am a military member who had to relocate to area without Xfinity services. - I relocated over a year ago in 2024, now a former Xfinity Internet customer. Primary Issue. - The Peacock Premium account is still internally linked to my cancelled Xfinity accoun

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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Cancel my internet

Cancel service. I have tried various ways to cancel and none of them are working.

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I had to get my kids up for school, but the support rep was looking into previous tickets. Regardless, the issue is still an issue and needs to be addressed.

user_ex28b6

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12 hours ago

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Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)

Hello Xfinity Support Team, Background. - I am a military member who had to relocate to area without Xfinity services. - I relocated over a year ago in 2024, now a former Xfinity Internet customer. Primary Issue. - The Peacock Premium account is still internally linked to my cancelled Xfinity accoun

Question

Hey there, @user_xrnoq8, thanks for reaching out through Xfinity Forums regarding your new line concern. We would be happy to follow up on this issue to get someone out to resolve this issue. We do not want to lose you as a customer. Can you please s

XfinityJeniece

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12 hours ago

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A new line is needed in my home. Still waiting on information.

5 days ago, a technician said an Xfinity truck needs to come to my home to run a new line, but haven't received any news about it. He said Xfinity will call me to schedule the truck visit in 2-3 days. It's impossible to get any information using the Xfinity assistant or calling. What should I do? Th

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Hello @muse29, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), an

XfinityChelseaB

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12 hours ago

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Need Help Updating My Equipment

Hi, I have been trying to go to the website to update my equipment but the site does not load at all. Any other way to do it or should I call customer service?

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Hello @user_wfhy2y, Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board fo

XfinityMarshante

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12 hours ago

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Cancel my Subscription

Hi, I'd like to cancel my subscription and start Xfinity Now.

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Hi there. @user_vn3lzc We do use anti-spam and security filtering measures that may mistakenly flag a home IP address as a source of spam or unusual activity, especially after events like a forced password reset. When this happens, the IMAP server wi

XfinityRichard

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12 hours ago

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Imap email client no longer syncing

My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the

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Hi Richard, I confirmed my port settings. Confirmed 3rd party apps allowed. Reset my Xfinity password. Turned off 2FA to see if that helped but still cannot connect to imap.comcast.com using Outlook (3rd party client) on WiFi / home net

user_vn3lzc

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13 hours ago

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Imap email client no longer syncing

My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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Cancel inyernet service

I have Xfinity internet service $25.00 per month through Sequoia Living. I am being billed $24.13 from Xfinity for internet services, I want to cancel that account.

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Kainotkayla, hi there. I apologize about your experience. I understand paying for something, and not receiving for months is alarming. I'd like to take a look into this for you. To move forward with your concern, please send us a direct message

XfinityQue

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13 hours ago

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WiFi Extenders and Doorbell Camera, still not here

Hello, I can’t find where to send the direct message, and I originally thought this was going to be sent as a direct message. I purchased my new Xfinity plan on 10/31/25 and had a technician come out on 11/23/25 to set up my new internet (gateway) and home security system. He said that the doorbell

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Cannot Get Emails [Edited]

I cannot get my emails.

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Email

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user_6b4son Thank for reaching out to us over our Xfinity Community Forums! I'm sorry to hear about your experience, this is definitely not the experience we want for you, or anyone. Our team can take a closer look for you. Please send us

XfinityMartyR

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13 hours ago

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complaints

Several months ago, I purchased an Xfinity wi-Fi expansion pod. After a few months of use, it suddenly lost its connection and stopped working. I contacted technical support initially via the chat feature on Xfinity the app in subsequently over the phone despite multiple attempts working with techni

Question

Hey there, @user_h5l350, thanks for reaching out through Xfinity Forums regarding your internet services. We are sad to see you leave the Xfinity family. However, I would be able to help with disconnecting your account. Can you please send us a Direc

XfinityJeniece

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13 hours ago

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Cancel internet

I want to cancel my internet subscription

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WiFi Extenders and Doorbell Camera, still not here

Hello, I can’t find where to send the direct message, and I originally thought this was going to be sent as a direct message. I purchased my new Xfinity plan on 10/31/25 and had a technician come out on 11/23/25 to set up my new internet (gateway) and home security system. He said that the doorbell

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Customer Service

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