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Absolutely not. While the admin page allows for about 50-80% of the functionality that it used to, it blocks critical aspects and is so much more painful to use than other such pages. For example, the admin page doesn't allow changes to the SS
Skip the XFINITY app
How can I manage my router and network AND NEVER USE THE XFINITY APP again. I hate managing everything on my phone, how can I manage EVERYTHING through the admin web page again. This is painful.
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How to use $1 movie rental offer
My account was recently upgraded to diamond status and I want to use the $1 movie rental offers clearly listed as a benefit perk. When I access the benefit portal, I do not see this perk. How do I get it?
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Customer Service
user_fec4tv You might want to look into chatting with our Customer Security Assurance team on that, so they can guide you through how to secure the account. You can visit them here https://spa.xfinity.com/help/network-abuse?faq=report-online-harassme
Removing a secondary user, prompted error that a payment is scheduled
I am trying to remove a secondary user that no longer lives in the account address but am getting prompted an error that reads a payment is scheduled and I cannot change their permissions or remove them.
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Good afternoon user_cyyns0. I will be more than happy to look into this for you. I will need some additional information to better assist. Please send us a direct chat message with your full name and complete service address to “Xfinity S
Utility box uncovered
I have submitted two tickets at least before about the curb side utility box issue. The lid is not secured in is several inches off of the base. I cannot get it to go back on so someone needs to either repair or replace it or maybe they know how to get it on, but it seems warped or something. The or
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Hello wizard122098 Thanks for reaching out. This has been an ongoing issue with Disney+ and has been reported to be impacting more that just Xfinity boxes. While we don't have an immediate solution with the issue appearing to be on the Disney side of
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hello @user_q81hre, thank you for taking the time to leave a post. Truly sorry for the frustration and confusion you’ve experienced while trying to get help with replacing your Xfinity Home smoke detector. If you could send our team a dir
Failing Xfinity Home Smoke Detectors and no plan for replacements!
After cancelling these smoke detectors from their product line more than 2.5 years ago, there still is no apparent plan to bring them back to market. For a provider to abruptly stop selling these life-safety devices without a plan to reinstate them is woefully inadequate. Although Xfinity claims the
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Utility box uncovered
I have submitted two tickets at least before about the curb side utility box issue. The lid is not secured in is several inches off of the base. I cannot get it to go back on so someone needs to either repair or replace it or maybe they know how to get it on, but it seems warped or something. The or
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Customer Service
@XfinityMatthew I will try that, thank you.
Impossible to cancel service... Tried 3 times this month with "scheduled" phone calls, no one ever called.
I own my own equipment - nothing belongs to this company and they refuse to allow me to cancel. Schedule calls on January 8, January 15 and January 22. No one ever called. Double checked numbers and e-mail. Have one more so-called call on January 29, right before my billing cycle ends. Hope someone
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outdoor Cable
Outdoor Cable going into house is corroding. Who do i call for help?
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Customer Service
@user_gfk4dp Thank you for visiting our official Xfinity Forums Community support page. The only two subscriptions that may include an Xfinity WiFi Extender would be our Xfinity xFi Complete service or our newly released Xfinity Pro service. These pl
Xfinity pro extender
Why does xfinity advertise the xfinity pro extender comes with up to two additional extenders when they make it impossible to actually acquire the additional extenders?Even with the pro extender I still have dead spot in my house. I run the connection test and clearly have multiple things that say w
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Hello Remove_My_Xfinity_Account Sorry to hear you did not receive the scheduled callbacks as requested. Our team would be happy to resolve this issue for you and complete a cancellation. If you could please send us a direct message with your full nam
Impossible to cancel service... Tried 3 times this month with "scheduled" phone calls, no one ever called.
I own my own equipment - nothing belongs to this company and they refuse to allow me to cancel. Schedule calls on January 8, January 15 and January 22. No one ever called. Double checked numbers and e-mail. Have one more so-called call on January 29, right before my billing cycle ends. Hope someone
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Accepted Solution
user_1aye4g Thanks so much for reaching out to us here to let us know about the issue you are experiencing with your move! It sounds like the outlet you are connected to might not be active, are there any other coaxial cable outlets in the home you c
Router won’t connect to internet after service transfer
I transferred service between two different units in the same apartment complex. My internet disconnected this morning in the former apartment, but when I set the router up in the new apartment, it just blinks orange. I’ve tried unplugging the power and coax and plugging it back in and nothing is wo
Question
Impossible to cancel service... Tried 3 times this month with "scheduled" phone calls, no one ever called.
I own my own equipment - nothing belongs to this company and they refuse to allow me to cancel. Schedule calls on January 8, January 15 and January 22. No one ever called. Double checked numbers and e-mail. Have one more so-called call on January 29, right before my billing cycle ends. Hope someone
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Customer Service
Not getting emails [Edit]
Not getting my emails. Where are they and how do I see them again???
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What if you do not know who the secondary user is as your account was hacked
Removing a secondary user, prompted error that a payment is scheduled
I am trying to remove a secondary user that no longer lives in the account address but am getting prompted an error that reads a payment is scheduled and I cannot change their permissions or remove them.
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Using windows 11 all of a sudden when I try to forward or create a new email the xfinity screen is much smaller ... Try clicking the double-headed arrows in the top-right corner of the Compose window. Does that help? Please be aware that there are
I'm not getting a full screen when I try to compose or forward a email
Using windows 11 all of a sudden when I try to forward or create a new email the xfinity screen is much smaller and I can't find anything to make it larger.
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@kr123 The option to toggle On/Off bridge mode through 10.0.0.1 webpage requires you to complete the following troubleshooting steps via the Xfinity app. 1. Open the Xfinity app on your phone.2. Go to the WiFi tab (bottom).3. Select View WiFi equip
XfinityRaul
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xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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