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The same issue here…I saw xfinity people outside working all day today but seems like the service has gotten worse smh
my Internet service has been going in and out for past 8 or 9 days
My Internet service has been going in and out for the past 8 or 9 days. When I call to check on it it says it has an outage in my area but then they say it's resolved, and then it goes out again the next day. At this point, I have many, many hours of service. I work from home do Zoom meetings, and i
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It happens with general use not just gaming, websites will take a long time to load or give a lost connection message, and I am exclusively running on wired Ethernet so the results posted are wired, i've tried swapping ethernet cables and even runnin
Massive Bufferbloat and intermittent Issues over the past month
Just over a month ago I started having really bad rubber banding and pack loss while intermittently while playing online games. I reported the issue to xfinity and they sent out a technician who replaced the cable in the wall and my gateway which was about 5 years old. This issue has not resolved it
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Thank you for reaching out to us @user_kneo61! After already checking through phone support, online support, and a store, I can understand why you’re looking for a definitive answer rather than being directed back to the general plan-selection
Mobile plan change to By the Gig
I'm requesting assistance with changing my existing Xfinity Mobile plan. My current plan is Premium Unlimited at $50 per month. My previous promotional pricing has expired, and I want to switch to the By the Gig data option because my mobile data usage is very low. I originally became an Xfinity Mob
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Need to cancel my internet service without a phone call
I've been trying to cancel my Xfinity Internet for months. The website only offers a phone call, a callback, or a store visit, and the Xfinity Assistant live chat fails every time with "Unable to start a live chat session." I do not want to do this by phone. Can an Xfinity employee invite me to a di
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Customer Service
user_p01gfi My team can further help you get a ticket submitted for this through DM. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line
Cable box broken open
Comcast XFinity cable box was left open after service was done for someone. Address is [Edit: Personal Info/Address]. Looks dangerous.
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Bill credit
How about substantial credit for services to get completed over extended period of time. Over a dozen tickets put in before resolving issue.
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Customer Service
Packet loss at 30%. Phone technical support has been no help
During Teams calls, my mic is constantly cutting out. IT folks at my company ran some diagnostics and confirmed a packet loss rate of 30%. Phone technical support has been no help and keeps trying to get me to upgrade my plan instead. I'm not having a speed issue. I'm having a packet loss issue.
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Your Home Network
@Lkpolo like those above, I had great difficulty in getting this to work properly. Your process worked like a charm. I’m truly amazed and grateful.
How to have my iPhone Mail App show my Xfinity emails and folders
I had deleted the iPhone Comcast Mail App since the pdfs were not downloading from the server on my emails. Now None of the Xfinity inbox/folders I have will show on my iPhone. And the Comcast Mail app now looks like gmail. How do I get back to my Xfinity emails.
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@user_0k5a4b Have you accessed the Peacock benefit yet on one of the cable boxes or through the Peacock App while connected to your in-home network? That will have you complete the activation process and tie an email address to the Peacock account so
Log into Peacock
We just received access to Peacock as part of our bundle. I can see that I have an active subscription but can't figure out how to log in to Peacock.
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Xfinity Needs You to Sign In Again Select “Connect Your Provider” to sign into your Xfinity account to continue streaming on HBO Max. Connect Your Provider Add to plan for $18.49/mo? does not link HBO Max to xfinity to watch HBO
Now streamsaver
What happened to HBO max as part of Now Streamsaver. HBO Max will not let me log in.
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I’m with you- soooo frustrating.
Local NBA team on DAZN network
Local team, (Indiana Pacers) signed a 5 year deal with DAZN network. Will this be available as part of my X1 Premium plan as the Fanduel network was? Hope so, this a la carte streaming extras is making cable TV very unattractive any more. 35 year Diamond member.
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@Again Thanks! As you can see from the way the commenting has continued, that aspect is being considered.
midsize browser window jumbles xfinity.com display
The Xfinity website for desktop browser needs some fine-tuning. Attached is a sample of what happens to the navigation links across the top of the site when my window is a bit over half the width of my screen. Widen it a bit, and the links appear nicely. Narrow it a bit, and they disappear, replaced
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@user_4vv12v Is there a way to initiate my concern using the direct message feature, for the Xfinity team to become aware and address appropriately. Direct messaging isn't allowed until an official employee asks you to do so; it's against the Foru
Direct Messaging Assistance
Is there a way to initiate my concern using the direct message feature, for the Xfinity team to become aware and address appropriately.
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Thank you for reaching out to our team about that issue with your trade in credits and account. I am sorry to hear about that experience with that change over, and will be happy to take a look at that issue from here. In order for me to do that I wil
Regarding Billing issues
Dear Xfinity Executive Customer Relations Team, I am writing to formally express my extreme dissatisfaction with how Xfinity has handled my account and to request immediate action regarding the loss of my mobile phone trade-in promotional credits, unexpected billing increases, and repeated failure t
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JimmyK814 We can help change the equipment coding for you as well. You should be able to follow the same steps provided above now that you have commented in the thread. Please send us a direct message with your name and address to get started.
Provisioning Member Owned Router with Residential Fiber EPON Service
I’m looking to switch my Xfinity EPON fiber service over to the new member-owned router option so I can connect my UniFi Cloud Gateway Fiber directly to the ONU instead of using the Xfinity gateway in bridge mode. I chatted with support earlier, but they told me I could just plug my router directly
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user_ml93pf Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In"
Peacock Activation
I missed the 90-day Peacock activation window after subscribing to 1Gb internet service. Is it possible to get the original offer re-activated for my account?
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Good afternoon @jazisassi2. Can you provide me some more details about your issue/request?
Help with my login [Edited]
Need to use my password & ID login [Title Edited: "Personal Information”]
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Cable box broken open
Comcast XFinity cable box was left open after service was done for someone. Address is [Edit: Personal Info/Address]. Looks dangerous.
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Customer Service
user_0dkamp Thank you for reaching out, and letting the Community know about your concern. I'm so happy to hear our teammate at the Xfinity Store was able to resolve your issue in no time at all! Did LaTaysia mention what updated had to be
XfinityMartyR
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9 hours ago
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formal complaint
I was unable to respond to group chat texts since 10/22/26. I spent hours on the phone on 2-3 different days with level 1 and level 2 reps (level 2 didn't speak directly to me, but level 1 tech kept going back & forth to them - very time consuming and annoying). Finally, the Xfinity tech said it's n
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