Xfinity Community Forum

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Question.. when you say 2 factor authentication has to happen, do you mean like such as a text to the phone number on the account ?

tired-of-being-scammed

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13 hours ago

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TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

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OK, then we are unable to do anything regarding these notifications. Since we have no way to access the account holders account we cannot alter or delete your number. Does your provide have a way to block spam calls or messages?

XfinityVictor

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13 hours ago

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TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

Question

TO

I am not a comcast customer.

tired-of-being-scammed

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14 hours ago

to the conversation:

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TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

Question

tired-of-being-scammed No I am sorry that was even mentioned. In the first place we do a 2-step security verification on every account before any changes can be made, or account information can be discussed. Is your current number with us? &nbs

XfinityVictor

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14 hours ago

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TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

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I just sent a message to them thanks

Ana_marie

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14 hours ago

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Employee account stuck in seasonal suspend since Wednesday. Had to miss work all day today, internet STILL is not working I need help ASAP

Hello, I have been having an issue with my services since Wednesday. I did not payment bill, so my services got suspended. My impression with this is my internet still should be working as an employee regardless so I am able to work. Luckily I'm off on Wednesdays and Thursdays, but that's beside the

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@XfinityVictor No I simply got a new phone number that used to belong to someone else. I am not on the account and it seems a lot worse that they would go ahead and disconnect the person's internet when I'm telling them I have no connection to that

tired-of-being-scammed

replied

14 hours ago

to the conversation:

0

TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

Question

tired-of-being-scammed I am very sorry your number is linked to someone's account. The fastest way is for them to remove your number from their account. Do you know or have contact with the person that has the account? Do to account privacy we cannot

XfinityVictor

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14 hours ago

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9

TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

Question

U

Network Routing Issue: High Ping to VALORANT / Riot Direct Backbone Peering Hop 10+

Hello, I am experiencing a sudden, persistent routing issue impacting my connection to VALORANT (Riot Direct) servers. Starting yesterday, my ping jumped from 30–40 ms to a constant 90–120 ms across all North America servers. All other online games and services are operating normally with clean loca

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Your Home Network

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Ana_marie - Hello! Thank you for your feedback and for joining us here on the Xfinity Forums. You've come to the right place for help, and we appreciate the opportunity to assist you today. I understand how important it is to get answers and support

XfinityThomasA

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14 hours ago

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Employee account stuck in seasonal suspend since Wednesday. Had to miss work all day today, internet STILL is not working I need help ASAP

Hello, I have been having an issue with my services since Wednesday. I did not payment bill, so my services got suspended. My impression with this is my internet still should be working as an employee regardless so I am able to work. Luckily I'm off on Wednesdays and Thursdays, but that's beside the

Question

Hello @user_030nce! I hate to hear you're having trouble with your voicemail. Is this your Xfinity mobile or home voice service your having issues with? To help me get this sorted out, are you still getting a "mailbox full" notification even though y

XfinityQuemekia

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14 hours ago

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U

Help with my voice mail

I have emptied my mail box and tried the fixes AI suggested. Now they say to contact my carrier

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Exceeded attempts to upload photo ID

I need to upload my driver’s license in order to complete my iPhone order. But after a few attempts failed because it wouldn’t just let me upload previously taken better photos, it’s locked me out saying I’ve ‘exhausted’ my attempts. so what do I do now? Does it reset after so much time has passed,

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Plan

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Hello @Jaycesar Thank you for reaching out on our community forum! I would love to take a look at the account and see what is going on. Please send us a direct message with your full name and service address so that we can assist you further. T

XfinityAbby

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14 hours ago

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Xfinity mobile is charging me extra for a watch that should've been removed months ago. They claimed to have removed it 3 times

At the end of April, I called xfinity customer service because my bill had been higher than I expected. It had been the second month in a row that was the case. The representative told me he would fix my bill and that I have an offer active for 2 free watches and assured me that my bill would be wha

Question

TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

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Customer Service

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How to delete from forum

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Getting Started

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@XfinityKam I already did all of these and still could not pair. The V58 error comes up for everything. I do see the channel listings but no title is available.

user_v6ozbb

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14 hours ago

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Pairing an existing cable card with a different Tivo Box

I noticed that in December 2025 another user posted that they had an issue pairing an existing card with a different TIVO box. I saw no resolution in that case, I'm not finding any help with mine now. No one seems to have expertise with legacy Cablecard pairing. I have used the Xfinity self activati

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Hello having issues connecting to internet with a new Samsung tv

user_30vaix

commented

14 hours ago

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Help with the internet for a new tv

I have a new samsung tv and it wont connect to the internet

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Help with the internet for a new tv

I have a new samsung tv and it wont connect to the internet

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Channels and Programming

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@user_v6ozbb Based on the information you've provided, the CableCARD appears to be paired to a different Host ID than the one your device is reporting, which would explain the pairing error. Since Comcast no longer issues new CableCARDs, the focus he

XfinityKam

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14 hours ago

to the conversation:

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U

Pairing an existing cable card with a different Tivo Box

I noticed that in December 2025 another user posted that they had an issue pairing an existing card with a different TIVO box. I saw no resolution in that case, I'm not finding any help with mine now. No one seems to have expertise with legacy Cablecard pairing. I have used the Xfinity self activati

Question

J

Xfinity mobile is charging me extra for a watch that should've been removed months ago. They claimed to have removed it 3 times

At the end of April, I called xfinity customer service because my bill had been higher than I expected. It had been the second month in a row that was the case. The representative told me he would fix my bill and that I have an offer active for 2 free watches and assured me that my bill would be wha

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Customer Service

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Hi, did you see the information our amazing expert @Again asked and gave? Are you still having an issue? Let us know, as we are here to help!

XfinityMelinda

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14 hours ago

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comcast.net email

want to log into my comcast.net email

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