Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (413K)
Promo gone wrong
I signed up for Xfinity mobile about 6 months ago. I was told that my monthly payment would be $17.92 because of 2 promotions I took advantage of. I continually get billed for $36.$$ and have called several times. A temporary credit appeared and then right back to the price that should take effect A
Question
•
Devices
Cable damaged by neighbors weedwhacker on common drive at base of pole needs to be repaired. Service blinks when it rains.
Cable is damaged at base of pole by neighbor weedwhacker. Cable needs to be repaired.
Question
•
Customer Service
There has been an app update that I saw today that has fixed some issues. This one seems not to be one of them. However if I delete a video then click on it and delete it again it disappears. Start from the recordings list page and attempt to delete.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
rvsjgk Welcome to our community forum! You've reached the perfect place to get help with your Emails being delivered in a timely manner. Another customer @user_crot21 suggested the following fix: Click the gear box in the upper right, click email set
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
Question
Accepted Solution
New Xfinity stream app update today fixed this issue. Thank You
Missing. Channels
Only on my Apple TV 4K boxes does the tv guide not go past channel 3491. The 4000 channels are the tvgo channels. They appear on all other devices including, tv’s, fire stick’s, iPhone and iPads. Because of this, the free streaming channels like, unsolved mysteries etc…are not viewable. Error TVAPP-
Question
Accepted Solution
New Xfinity Stream app update has now fixed this issue. Thank You
Error TVAPP-00144
Apple TV 4K can’t view streaming channels in the 4000 and up. Theses are the tvgo channels.
Question
internet speed
I’m paying over $100 a month for Xfinity Gigabit Internet, but my download speed is only around 25 Mbps. Who am I supposed to contact to actually get this issue resolved?
Question
•
Customer Service
Thegarrison4, We offer our sincerest apologies for missing that it was an iPhone being used to watch a live program in the second post. I see that you mention having the same issue and would have the same concern if I could not access football throug
iphone
i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t
Question
Hi there, @user_2a3du6! Thanks for reaching out to us here on the Community Forum. We would be more than happy to check into the fees that were applied when you cancelled. Please send a direct message to us by clicking the chat icon in the upper
SCAM Xfinity Free Mobile is a SCAM
Considering filing with Small Claims Court On December 1, 2025, I was charged for canceling a Free Mobile line. I spent 2 hours (chat and Phone) trying to resolve this charge. Xfinity said the line was free as long as I had internet service. When I canceled the I was charged a prorated fee for the s
Question
Greetings, @user_DeeA108! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance. If y
Continued daily outages
I’ve been a customer for a while, mainly because Xfinity is the only internet provider available in my area. I work from home, so having reliable internet is essential. For the past 4–5 days, my service has been repeatedly cut off, disrupting my job. I contacted customer service, and they assured me
Question
Hi there, @kduffield I'm very sorry for the trouble you are experiencing. Since it's been a few days since you last posted. Are you still having trouble with your iPhone not accepting your account?-Richard
IPhoneis is not receiving emails
Message is: Cannot Get Mail. The mail server "imap.comcast.net" is not responding. Verify that you have entered the correct account into in Maill Settings. I have done this and am able to logon to Comcast mail on my PC by using the same login in.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Continued daily outages
I’ve been a customer for a while, mainly because Xfinity is the only internet provider available in my area. I work from home, so having reliable internet is essential. For the past 4–5 days, my service has been repeatedly cut off, disrupting my job. I contacted customer service, and they assured me
Question
user_6tjg3s, If you could, send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed st
TV picture has intermittent pixilation. Appears to be fixed after Xfinity "correction", then reverts to poor pixilation picture.
Do I need a modem to get live TV? I know that I need a modem for Internet streaming for Netflex, Amazon Prime, Hulu, etc. which is operating ok. An Xfinity agent told me that I need a new modem to correct TV picture pixilation, but my research indicates a modem has no connection to live picture qual
Question
@user_mls3a2 Thanks for reaching out to us, as a customer and a homeowner I would not be happy if I had an unburied cable line on my property. Just go ahead and send me a direct message including your first and last name and complete service address
Bury the line you dug up before someone trips and KILLS themself
Bury the line you dug up before someone trips and KILLS themself
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Bury the line you dug up before someone trips and KILLS themself
Bury the line you dug up before someone trips and KILLS themself
Question
I would be happy to take a look further into that issue from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Direct Message"
iphone
i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t
Question
@user_3j2ua7, glad to hear you were able to locate the subscription information. We can pass along your feedback about the assistant. The assistant is designed to help with most issues, and we are always looking to improve the responsiveness. I can t
Peacock sub
I have been for days trying to manage/view my Peacock sub i got via Xfinifty to see if i desire to keep it or cancel it however i am unable to do so. I do not have any xfinifty devices a side from the internet box and i have not seen a single shred of information to let me manage the sub via the nor
Question
I am using a coaxial cable from the Livingroom wall to the Xfinity box (via the Xfinity cable from the street to the house). The box is not the kind for wireless feed to the TV from my modem/router. A technician suggested that if I continue to
TV picture has intermittent pixilation. Appears to be fixed after Xfinity "correction", then reverts to poor pixilation picture.
Do I need a modem to get live TV? I know that I need a modem for Internet streaming for Netflex, Amazon Prime, Hulu, etc. which is operating ok. An Xfinity agent told me that I need a new modem to correct TV picture pixilation, but my research indicates a modem has no connection to live picture qual
Question
user_s23jht, Thank you for reaching out to Xfinity Support. You have reached the right place. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat ic
XfinityAngie
commented
11 hours ago
to the conversation:
0
0
Cable damaged by neighbors weedwhacker on common drive at base of pole needs to be repaired. Service blinks when it rains.
Cable is damaged at base of pole by neighbor weedwhacker. Cable needs to be repaired.
Question