Xfinity Community Forum

I am so surprised that Comcast, a high-tech company, would release such a poor quality streaming app and charge us premium prices for it. I stopped by my local Xfinity store and even they said they have been getting a lot of complaints about the poor

longmuirj

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17 hours ago

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Xfinity streaming app

Xfinity streaming app won’t open. Purple screen with three dots flashing constantly.

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Thank you for reaching out to us @user_13f96d! You mentioned recently switching from Verizon to take advantage of the 1-year unlimited line promotion. Upon starting the mobile services, you noticed there is an iPhone 17 Pro promotion. We do have an X

XfinityAldrik

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17 hours ago

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Store offers deals then support won’t honor them

I switched from Verizon to Xfinity Mobile because I saw offers for a year free service. Now that I have the service, I am seeing offers for the iPhone 17 pro if I upgrade to their premium plan for $10 more a month. I have worked with 5 different support agents and they even switched my plan to the p

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Same. Xfinity had techs working in my area for about 2 weeks. Whatever they were working on they didn’t fix it. Now my internet randomly cuts out.

user_qjyzu4

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17 hours ago

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Frequent intermittent connectivity issues - T3 timeouts

My internet drops multiple times throughout the day. There are times when the connectivity issues are so frequent that the internet is unusable. I WFH so this has been incredibly frustrating. This issue started about a month ago. At that time I was using an ARRIS SURFboard SB6141, which I've had for

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Howdy user_c1co6r 👋 I appreciate you taking the time to let us know what's been going on with deleted recordings still appearing for you on the Xfinity Stream app, and can definitely understand how puzzling that'd be! Since you mentioned that this i

XfinitySeth

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17 hours ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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Hey there, user_m3uhhj! We appreciate you reaching out to us on our XFINITY Community forum. I understand the importance of having a steady connection especially when it comes to working from home. Rest assured, we are right here to help you get to t

XfinityNatalie

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18 hours ago

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Frequent intermittent connectivity issues - T3 timeouts

My internet drops multiple times throughout the day. There are times when the connectivity issues are so frequent that the internet is unusable. I WFH so this has been incredibly frustrating. This issue started about a month ago. At that time I was using an ARRIS SURFboard SB6141, which I've had for

Question

Thanks for trying that, user_ksa3r0. Let's take a deeper look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if nec

XfinityDilary

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18 hours ago

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Xfinity stream app won’t sync with DVR

I am unable to delete recordings using the Stream app, hence the TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box.

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Cannot get to .mil

Same issues as these: https://forums.xfinity.com/conversations/your-home- network/having-issue-accesing-mil-websites/ 6769b108702e6f4793670a41 https://forums.xfinity.com/conversations/your-home- network/military-websites/ 68c2fce1a45b63166e500793 Tried on four devices and connected to cell Hotspot a

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Your Home Network

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@user_ggmiig This is just so I can dm xfinity support Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note

Again

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18 hours ago

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Internet problems

This is just so I can dm xfinity support

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... What makes the Pace box slightly better? ... I tried to find an official answer, but did not succeed. Here's an unofficial one: https://forums.xfinity.com/conversations/x1/xg2v2s/62b3f4c826e4b32f2deb06e8?commentId=62b419f6c1d78836ea3d1f26 Plea

BruceW

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18 hours ago

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New cable box upgrade question

I received a notification while using my existing box that I needed to upgrade it. I followed the on screen prompts and was told a new box was on its way. The box arrived and it is the same box I already have. Actually it is older, because it is an older revision letter. Current box is xg2v2-s. New

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Yes, I’ve deleted and reinstalled the app, but that did not fix the problem. I also rebooted the DVR/cable box, but that also failed.

user_ksa3r0

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18 hours ago

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Xfinity stream app won’t sync with DVR

I am unable to delete recordings using the Stream app, hence the TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box.

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Another Xfinity Stream customer with the same problem...

user_ctr7lz

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18 hours ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

@user_c1vo8z How do I access an old comast email account? [Edited: All Caps] Please start a new thread with your issue giving as much detail as you can without posting any personal identifying information. Thanks. Closing this 6 month old thre

Again

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18 hours ago

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how to retrive an old email

How can i get assess to my old email?

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How do talk to agent speaks english

I need talk to a live agent speaks English both TVs been acting up only local channels since first of November.> please have them call me. Sending me a bill for bad service, times cant watch shows. On line they said having problems in area when I went to report couple weeks ago figured it would be b

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Customer Service

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@user_0s9sbn Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked t

Again

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19 hours ago

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first post for dm feature

title title 2 and title 3

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We want to thank you for reaching out to our Xfinity Forums site for support with your concern. We are glad we were able to resolve your issue! Never hesitate to create another public post for any of your future account and service needs!

XfinityJeniece

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19 hours ago

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Very unreliable, Internet service, outages all the time

So far this week, and it’s only Wednesday (11/17/25) I’ve had 3 large outages in my area that has affected my entire network. Last week xfinity pulled up in front of my house with three trucks, because we had a large outage. They found the issue, there was a line broke that needed to be spliced 4 fe

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Good evening @user_fkgwav, and thank you for reaching out on our Community Forums with your experience, we appreciate you bringing this to our attention. This definitely isn't the kind of frustrations we want for any of our valuable customers. We are

XfinityAlyssaA

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19 hours ago

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Incorrect Charges for iPad & Data Plan, Request for Immediate Resolution

Dear Xfinity Customer Support, I am writing to formally report an ongoing billing issue that has not been resolved despite multiple attempts and many hours spent with your support agents. In August 2024, I was contacted by an Xfinity representative who offered me a cheaper plan, including additional

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Am having similar issues with TV here in Greensburg PA....in fact most users in our community have similar issues. Am beginning to think its XFinity 3rd party support interfering with signal in an attempt to drum up business. Tech is coming out Wedn

user_p1r82o

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19 hours ago

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Frequent short sound drops and picture freezes in cable TV

For the last month or so, I've been frustrated by frequent short (3 - 5 second) sound drops and picture freezes. I'm in Lisle, in the western suburbs of Chicago. It happens on every channel, but seems to be particularly present on channel 191 (PBS station WTTW). Resetting the tuner makes no differen

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Incorrect Charges for iPad & Data Plan, Request for Immediate Resolution

Dear Xfinity Customer Support, I am writing to formally report an ongoing billing issue that has not been resolved despite multiple attempts and many hours spent with your support agents. In August 2024, I was contacted by an Xfinity representative who offered me a cheaper plan, including additional

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Customer Service

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user_f66961 Let's dig further into this issue for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look

XfinityNatalie

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19 hours ago

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Xfinity Stream does not pause

I use Xfinity Stream on an LG C3 that was running WebOS 24, recently upgraded to 25 with this same problem. When watching a recorded show and wishing to pause pressing the pause button (select/ok button in the middle) will cause a slow fast forward that I don't notice since it advances forward so sl

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Hello! I'm having the same issue. Need to have access to 2.4 to connect my home camera to new Gateway XB8. Please share the steps to connect.

user_0xu3ns

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19 hours ago

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Trying to get 2.4 GHz on my wifi

Trying to connect a camera and I need to set my modem to 2.4 GHz. I’m not sure how to do that

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