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I followed the steps you suggested exactly. When I went back to the screen, it still says "Paperless Billing On". Are there some subscribers that are not permitted to change their mind on paperless billing? I'm beginning to think this wa
Autopay discount disappeared
Hello, I received my Jan 2026 "billing statement is ready" email and find my $2/month autopay discount is not there. I checked in the Xfinity billing portal that I have both paperless billing and autopay enabled. They have both been enabled for multiple years. I do have a new internet contract start
Question
Terri3 thank you for using the Xfinity Community Forums to reach out regarding your Peacock Premium reward. I am happy to assist you with ensuring full access is available for you. Can you send over a direct message with your full name and complete s
Xfinity Support
I activated my Xfinity Reward. It is Peacock Premium. However, even though my account shows it is activated, it isn't. I can only view a few "selected" unpaid programs. According to Peacock, I have to "upgrade" with a paid plan to watch anything else. What should I do to use the Xfinity Rewards Peac
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The WORST! Agents from afar. No help.
leave a review
I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
Question
We can take a look into this further for you here. We will just need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat ico
Roku stick with Xfinity streaming app shows no streaming content available, only items purchased
Xfinity stream app version 9.0 build 0 On Roku model 3941X2, software version 15.0 Opening the app shows a screen that at the top says , 'Purchases' on the left and on the right it has 'settings' followed by the time. Like I'm in a sub menu. There's no streaming content available and no way to get t
Question
PASUser We have a lot of Xfinity family members who do the same. Here is a great link for being able to put your account on what we call a "seasonal hold" https://www.xfinity.com/seasonal
temporary suspension of cable
I go south every year for 6 months and would love to put my cable on hold. I assume I need to keep my landline phone and internet so I don't lose my phone number. Can I contact xfinity to do that? What do I ask for? I am a senior citizen and my bill is over $300!
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Broken Promises - Twice Now For TWO Support Calls - Last on 20251225
I have been promised TWO support calls for the same issue, that were both broken. The most recent being 26 December 2025. How can I get this addressed and rescheduled?
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I was out of the country for most of December. However, upon return, access to my non-Xfinity email POP3/SMTP email servers stopped working. I spent two hours "debugging" my own infrastructure, checking configurations, looking to see where POP
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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@XfinitySara Thank you. But still no joy using this app here. Originally I think the home network validation was the issue. I had wifi disabled on the cable modem and was using a wireless router to provide wifi network with the cable modem provid
Roku stick with Xfinity streaming app shows no streaming content available, only items purchased
Xfinity stream app version 9.0 build 0 On Roku model 3941X2, software version 15.0 Opening the app shows a screen that at the top says , 'Purchases' on the left and on the right it has 'settings' followed by the time. Like I'm in a sub menu. There's no streaming content available and no way to get t
Question
Good afternoon redeyed. You have reached the right place! I will be happy to review your account, and happy to assist you. In order to best assist, I will need some additional information. Please send us a direct chat message with your full nam
Equipment/upgrade questions
Not sure if anyone here can answer some questions. I currently have the X1 platform with an ultimate TV package. I have 3 boxes installed in August 2023. There is the main box XG2v2-P and 2 smaller boxes with model #'s CXD01ANI. I've been looking into changing to the new TV premium package. When I w
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
temporary suspension of cable
I go south every year for 6 months and would love to put my cable on hold. I assume I need to keep my landline phone and internet so I don't lose my phone number. Can I contact xfinity to do that? What do I ask for? I am a senior citizen and my bill is over $300!
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
billing
My bill just went up again to $250.00 for the old version triple Play. I need to get this down or I have to cancel my service. I tried Chat and its impossible to talk to a real person. I guess my only option is to cancel the Cabel and get my streaming services on my own like my neighbors. I will not
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It was before the date of filing therefore I am still protected, not after. I will keep this post so an update can be provided to all who has witnessed this same treatment with Xfinity.
Service suspended after filing bankruptcy
I’ve have been hung up on five times , I’ve been waiting for assistance for 1 hour and 43 minutes now. And have yet to speak to anyone in regards of this suspension. I filled bankruptcy December 20th and my service was suspended January 4th under the federal government law 11 U.S.C 362& 366 I’m prot
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Equipment/upgrade questions
Not sure if anyone here can answer some questions. I currently have the X1 platform with an ultimate TV package. I have 3 boxes installed in August 2023. There is the main box XG2v2-P and 2 smaller boxes with model #'s CXD01ANI. I've been looking into changing to the new TV premium package. When I w
Question
@MYMO_DAWS-2006 Thanks for making a post. Sorry to hear about the experience you've had with your recent package change. You would be correct that with the TV Plus plan you can get the service on multiple boxes. With that TV plan we provide 1 box inc
“Comcast’s Claim vs. My Experience: Worlds Apart”
I am writing to express my frustration regarding a recent experience that falls far short of the customer experience Comcast claims to prioritize. After making a simple change to my TV plan, all of my cable boxes were deactivated the very next day—something that makes no logical sense. When I made t
Question
Concern moved here to the Customer Service help section.
customer service
I have had the most horrendous experience with moving with Xfinity. They tell you it's simple, but it has been the most complicated process and still unresolved. Every time I spoke to someone I got differing information and would be on the phone for hours. I'm now more confused after the last phone
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Greetings, user_mikyx3! I hope you're having a great Sunday. We appreciate you bringing this important email notification you have received to our attention. We can certainly review this further for confirmation. Please send our team a direct message
Great news! We’re giving you a loyalty discount
I received this email yesterday, 12/18/25: We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on January (date redacted), 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the
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https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi https://www.xfinity.com/support/articles/xfi-advanced-settings
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Changing to 2.4ghz WiFi
I want to change to the 2.5GHz setting
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