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Escalation Process
After hours on the phone and in chats, I was directed to the escalation team and when I was transferred I was instead transferred to home security. They were kind but unable to help a problem that I was promised in writing 7 months ago was resolved. How can I escalate?
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Billing
I paid my bill I have a receipt of payment and nothing
I paid my bill the day before and it said it will take a will and that has been days and I need my service today and I’m so annoyed at this point that it’s not even fun
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Billing
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
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X1
I've just gone through the same process. There is no way I can find to turn off the marketing push notifications other than to turn off *all* push notifications from the Xfinity app at the OS level. That disables security notifications as well. I hav
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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user_m8d59k Hello and thank you for reaching out via our Xfinity Community Forums. I am incredibly sorry to hear about the stress this has caused. Dealing with a duplicate account and credit concerns is a serious matter, and it’s clear we misse
Account created without my knowledge
During a recent address change, Xfinity mistakenly created two separate accounts in my name. I was only aware of and actively managing one of these accounts, which I made regular payments on. The second account was created without my knowledge, access, or authorization, and I was unknowingly being c
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Account created without my knowledge
During a recent address change, Xfinity mistakenly created two separate accounts in my name. I was only aware of and actively managing one of these accounts, which I made regular payments on. The second account was created without my knowledge, access, or authorization, and I was unknowingly being c
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Customer Service
How do I access my comcast.net email account?
Comcast.net email
I am able to access my comcast.net email on my computer. I am not able to access it on my cell phone. New issue for me. it just stared today.
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Where is my Comcast.net Emails?
For awhile my Inbox was Empty and all Emails were in my Drafts. I could not go to highlighted Entries. Then that went away and when I tried to find in my iPhones Email Settings my Password was never recognized. You sent an Email to my account to change my Password. But I don’t get Emails so you sent
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Ah that's unfortunate. I guess at some point I just swap over to Omada APs so I don't have the double nat issue and /64 would be ok in that case...
Is it possible to /60 ipv6 block instead of the /64 block?
I have a Hitron Coda-56 and it's only giving my router (Tp-link ER707-M2 so I can do failover to a secondary connection over 5G) a /64 block of ipv6. I have another router (Google Nest Wifi Pro) that give wifi throughout the house. I'd like to get /60 to the TP-link so that it can give a /64 to my w
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user_xmlcnq I hear how incredibly frustrating this is, and I sincerely apologize. Being charged for a service that is suspended is the last thing you should have to worry about, especially as a loyal customer of many years. We truly value your histor
Cancel my subscription
If my subscription is suspended why am I still getting charged monthly for internet I dont have? Its [Edited: "Profanity"]!!! I have been a loyal customer for years.
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Cannot Access Xfinity Account/Email on new Win11 Computer
I cannot access my Xfinity email/account on my new Windows 11 PC. Currently the attempts will time out. The computer is connected to an Xfinity AR TG4482A modem via Ethernet cable. There is no problem on my old Windows 10 PC or iPad (on Safari, using WiFi). My steps: --Go to www.xfinity.com -- At an
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I'm happy to hear this was taken care of, @user_5tx5qf! Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week. Stay safe and have a great wee
Outage
My internet has been down all day. I have tried xfinity assistant multiple times but can never talk to someone. I have an appt 5 days from now, but dont want to wait that long. Can I speak to someone?
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The device being used doesn't make any difference.
Is it possible to /60 ipv6 block instead of the /64 block?
I have a Hitron Coda-56 and it's only giving my router (Tp-link ER707-M2 so I can do failover to a secondary connection over 5G) a /64 block of ipv6. I have another router (Google Nest Wifi Pro) that give wifi throughout the house. I'd like to get /60 to the TP-link so that it can give a /64 to my w
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Thank you again for the information @user_2lm590. We will take a look at the account and see whats going on. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessa
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
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This is so par for the course. I had a somewhat similar experience and after having Xfinity for years I moved providers. The mobile service is a joke. Good luck getting any actual assistance with your issue
promotional 1 year free line
In May 2025, I signed up for 1 year of free mobile service. First, they lost the number that I had had for 15 years and found it after 10 days. Second, Xfinity started charging me 47 dollars per month starting January 2026, telling me that I am not eligible for promotion anymore. I Ask for help and
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This is now resolved
Outage
My internet has been down all day. I have tried xfinity assistant multiple times but can never talk to someone. I have an appt 5 days from now, but dont want to wait that long. Can I speak to someone?
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After dealing with it for 2 weeks and not being able to get help…. I decided to transfer the number to ver1z0n and they have been very helpful. I spent a total of 15+ hours dealing with this between phone calls, chat bots, and driving to the stor
Transfer Pin issues - [Edited]
I am unable to receive SMS or calls on my wife's phone which is the mobile line on our account. She is 37 weeks pregnant and has missed multiple calls and messages from her doctor's offices over the last 10 days since we have been dealing with this. Support has been horrible and i am unable to get t
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... there is no option under settings to turn off this setting and it very annoying. The "Audio Description" setting lives under Language Settings / Audio Options.
BruceW
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5 hours ago
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Can't turn off audio narration?
Recently while watching Xfinity stream on my PC using Firefox audio narration is on and there is no option under settings to turn off this setting and it very annoying.
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