Xfinity Community Forum

@user_14qdyq Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! - Clic

XfinityDena

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5 hours ago

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Cancel services

I have been trying to cancel my services. When I opened my account, I was paying $40 per month. I have changed nothing and yet my bill is now $300. This is unacceptable and unaffordable. I don’t need to be transferred multiple times on the phone in an attempt to make me stay as a customer. I just wa

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user_qzsp7c Hi there. We can understand why this experience would leave you frustrated, especially after repeatedly explaining the same address issue and spending that much time on the phone without getting it corrected. From wha

XfinityAirelle

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5 hours ago

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The worst experience I have ever had in my life!!!!

So I called Xfinity from my sisters phone because due to unexpected issues my phone is disconnected. I have had the same ongoing issue since December 30th. The agent that set up my account originally set it up for the wrong Apartment. I had to go into the office because I couldn’t work from home unt

Question

Hello, @user_k8xjf9 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and if I was in your shoes I'd be reaching out as well if I received the same order communications that highlights a billing increase. O

XfinityJustinC

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5 hours ago

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Email

I received an email referencing an order detail. I do not know what this is about. It also indicated my bill would increase.

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I'm experiencing intermittent packet loss and latency spikes on my Internet connection

I'm experiencing intermittent packet loss and latency spikes on my Internet connection. It happens roughly every 10-20 minutes and causes high network jitter while gaming. I've tested with my PC connected directly by Ethernet to the Xfinity gateway, so my third-party router is completely bypassed. D

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Your Home Network

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Cancel services

I have been trying to cancel my services. When I opened my account, I was paying $40 per month. I have changed nothing and yet my bill is now $300. This is unacceptable and unaffordable. I don’t need to be transferred multiple times on the phone in an attempt to make me stay as a customer. I just wa

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Customer Service

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@user_asrtal - I completely hear you, and you are 100% right - having your account repeatedly flagged and locked for security resets is frustrating, inconvenient, and should not be a routine part of using your email. I sincerely apologize for the hea

XfinitySara

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5 hours ago

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Can I move my @comcast.net email to another provider?

I have been a xfinity customer for over 20 years. I'm tied of being forced to change my email password every month, especially when it takes 1 day for the password change to take affect on Apple devices. Can I move my email address to another provider without closer my xfinity account?

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Email

I received an email referencing an order detail. I do not know what this is about. It also indicated my bill would increase.

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Customer Service

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Hello I work from home and it is very bad for me right now my boss doesn't understand

I'm needing to get to work today How long will this be I work from home Can you please tell me how long this will be My boss does not understand why I'm not Working I need my job please let me know

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Your Home Network

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Double Billed and Want Refund

I opened an xfinity internet account and was told that I needed to mandatorily get a free mobile line. So, I signed up for that. Now I find out that I have been billed twice for the past 11 months - Once for my internet +free mobile account and once more for a separate mobile account I have been tal

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Billing

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This is not an accurate comment. I know it's not an automated requirement but you claim its due to security risk. Either your systems are extremely vulnerable or your threshold need to be adjusted, either way constantly blocking my passw

user_asrtal

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5 hours ago

to the conversation:

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Can I move my @comcast.net email to another provider?

I have been a xfinity customer for over 20 years. I'm tied of being forced to change my email password every month, especially when it takes 1 day for the password change to take affect on Apple devices. Can I move my email address to another provider without closer my xfinity account?

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Community Best Answer

@user_b61cb3 We have a great promotion going on right now until 9/10 where you can get an iPhone 17 Pro on us! It does require a new Mobile Plus line, a qualifying trade-in device, and a device payment plan to receive $1100 off the device. If you did

XfinityBradM

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5 hours ago

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Best upgrade deal

I'm a mobile customer in need of a phone upgrade and want to be sure I'm following the best upgrade path for a new iPhone 17. Cheers.

Question

Hi, @user_asrtal - Thanks for reaching out! I completely understand how frustrating it is to deal with password delays, especially across your Apple devices, and I’m happy to help clarify how your email works. Because @comcast.net is hosted o

XfinitySara

commented

5 hours ago

to the conversation:

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Can I move my @comcast.net email to another provider?

I have been a xfinity customer for over 20 years. I'm tied of being forced to change my email password every month, especially when it takes 1 day for the password change to take affect on Apple devices. Can I move my email address to another provider without closer my xfinity account?

Question

Neil9 Thanks for reaching out with your concerns! You can find instructions for changing ownership of an account at the following link https://www.xfinity.com/support/articles/account-ownership-change.

XfinityBrianH

commented

5 hours ago

to the conversation:

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Service Takeover

I am buying a 2nd home in another State from where i live. The seller wants to leave the equiptment and i want to keep his exisitng equiptment and just takeover his account as of the closing date. I was told we both have to go to the xfinity store together which is not psossible. Is there a simple w

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The worst experience I have ever had in my life!!!!

So I called Xfinity from my sisters phone because due to unexpected issues my phone is disconnected. I have had the same ongoing issue since December 30th. The agent that set up my account originally set it up for the wrong Apartment. I had to go into the office because I couldn’t work from home unt

Question

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Customer Service

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Can I move my @comcast.net email to another provider?

I have been a xfinity customer for over 20 years. I'm tied of being forced to change my email password every month, especially when it takes 1 day for the password change to take affect on Apple devices. Can I move my email address to another provider without closer my xfinity account?

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Customer Service

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@user_a3uwmg Thank you for meeting us in a DM. I'm happy that we were able to sort out the equipment concern for you so you wouldn't be billed any unreturned equipment. Have a wonderful week!

XfinityBillie

commented

5 hours ago

to the conversation:

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4K Cable Converter Wifi

Hello I just cancelled my service on 8/30 and received an email a few days later asking me to return the 4K Cable Converter Wifi which I don't know what it is. I returned the rental modem/router (black tower looking thing) to the store and still have the receipt for it. The serial number on the rece

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I've got the same problem. Had tech come to house 2 weeks ago to have DVR replaced and check signal. Tech said signal coming in was strong and said it should be fine. It's not, and too painful to reschedule another visit as this last one took hours.

user_6knbb4

commented

5 hours ago

to the conversation:

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Pixels all over my screen

I've unplugged box..checked cable connection..cant watch anything without pixelating

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Community Best Answer

Best upgrade deal

I'm a mobile customer in need of a phone upgrade and want to be sure I'm following the best upgrade path for a new iPhone 17. Cheers.

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Customer Service

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Service Takeover

I am buying a 2nd home in another State from where i live. The seller wants to leave the equiptment and i want to keep his exisitng equiptment and just takeover his account as of the closing date. I was told we both have to go to the xfinity store together which is not psossible. Is there a simple w

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Sign-In and Account Management

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You've come to the right place, @user_tkovwt! Our team will gladly take a closer look at everything and help resolve this in any way we can for you :) Could you please send our team a direct message to continue? How to send us a direct message:&nbs

XfinitySara

commented

5 hours ago

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Problemas con mi cuenta

I need to speak with a supervisor regarding a serious billing issue. I am being charged for TWO Xfinity accounts, but I only have ONE account and I have never authorized or requested a second account. I need this matter investigated immediately. I want the duplicate account identified, the unauthori

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