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Frustrated for high bills
Contacting since June 2025 for every month for high bills which can’t be afforded. Everytime representative made fake promises but right after that every month got the same bill. Every time representative told me I have enrolled you in new plan and you will get $50 bill but getting $78ish bill every
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Billing
No credit approval…with an 820 credit score
Yesterday my wife and I signed up for 2 mobile lines. The person in store stated that we qualified for the free year for 1 line promotion and we could trade in our phones for a discounted rate on a new phone. Upon “running our credit” AFTER he switched our lines over to their service already, he inf
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Devices
The problem started today (1/23/2026) for me. Outlook sends continual popups asking for password on each of my 3 comcast.net accounts. I tried deleting one and adding it back, but was not able to. For the two comcast accounts I didn't de
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Unable to connect to Peacock
Peacock is included with my plan, but I am unable to connect. My status in infinity says active but I am still unable to connect.
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Customer Service
replacement cable boxes
I would like to have 2 new, (not refurbished) cable boxes sent to my home.
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X1
user_baqkji - Thank you for your feedback and for reaching out to us here for assitance cancling your Xfinity services. You've reached the right place. If you could please send a direct chat message with your full name and complete service address to
Cancel My Service
The xfinity app does not have a way to cancel my service. The xfinity assistant does not listen when I ask it to cancel my service -- instead it asks me to schedule a call. I don't have time for this. There is no option to cancel my service on the website. My contract was for 1 year corresponding to
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I also have the same issue where it says I am not eligible, despite being a Platinum member. I am also not able to see "the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” sec
Don't see free Peacock Premium offer on my Xfinity Membership benefits page (Diamond status)
I received an email this morning about the new Xfinity membership program and saw that my Diamond status includes a free Peacock Premium subscription. I logged into my account and don't see this offer on my membership benefit page. How do I claim this?
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Now assistant gave me 1 option. To have a technician come out. If I could talk with a real person there's got to be a way to see the Internet interruptions. I don't want to be charged for the technician visit.
Internet going in and out
Started yesterday afternoon. Affecting all devices. Chatted with 3 assistants without resolution.
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Internet going in and out
Started yesterday afternoon. Affecting all devices. Chatted with 3 assistants without resolution.
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Customer Service
Hello @user_9oo95s, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Feel free to use our Xfinity Store Locator and head into a service center and they will get you the equi
Need more equipment for set-up?
I didn't receive any tv boxes and only one remote. I have the wi fi tower, media streamer but no boxes for tvs. I'm supposed to have 2 tvs connected. What do I do?
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Internet suspended despite bill being paid
My internet has stopped working. According to my account, my internet has been suspended and will resume once the balance has been paid. However, I have paid through this month and next month. When will my internet service resume?
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Customer Service
Seeing is believing
I visited the new Miami Gardens location.. The Staff greeted Me immediately. Jay provided excellent Customer Service.. The Manager Dadid took His time finding the best Deal for Me. The deserve 10 Stars each !!
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Getting Started
Waitlist not working
Hi, I'm trying to sign up for the waitlist but any time I try to select gives me this response: We don't understand your request, Reply with the command: waitlist to get the waitlist details.
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Customer Service
Hello @user_xdvave, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
my bill
we double paid our bill on Dec 1st we paid our bill twice. we want a refund for the over payment
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Hey there user_v10qk0, thanks for posting on our community forums! To clarify, were you not seeing the option to toggle bridge mode, or is the setting not going through when you try to select it?
XB10 in Bridge Mode with an Asus RT-BE96U Router
Notes on Setting Up Xfinity XB10 in Bridge Mode with an Asus RT-BE96U Router This post is to help anyone who runs into similar issues. I spent some time over the last day troubleshooting a few initial provisioning problems with my Xfinity XB10 router. Goal: Set up the XB10 router in bridge mode so m
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@user_sf2eq1, I see that you also sent as a direct message before being invited in to direct message, I have provided a link to the Forum guidelines for your review, We would be happy to continue to assist you in direct message. Link . Please s
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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Xfinity won’t unlock phone
I’m trying to get my iPhone, which is paid off, unlocked. Customer service says it’s unlocked, but it is not. I’m tired of repeating the same process and getting the same thing…xfinity is literally holding my phone hostage. I’m gonna be filing lawsuit against them for this
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Devices
Please see https://forums.xfinity.com/conversations/customer-service/w2-former-employee/69712fd4bef17951d8784204 Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down t
BruceW
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15 hours ago
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W2
Old employee that needs W2 and can’t login to workday
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