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user_nobqgc Thanks for confirming! Have you tried these steps to verify the correct email associated with your account? If your Peacock subscription is active but you’d like to change your email address associated with your Peacock subs
Xfinity account already linked to Peacock
I recently upgraded my Xfinity account that includes Peacock, Hulu, and Disney+ as part of the bundle. When I tried to activate Peacock, it prompted me to input my email. After I typed it in, I got the error "Your Xfinity account is already linked to another Peacock account". I can't seem to fix thi
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When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
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Channels and Programming
@XfinityJeniece Hi, no, I had it through Xfinity before and that subscription ended last week. I just upgraded my account to reinclude the bundle, as my legacy account no longer had it, and now I'm running into this issue.
Xfinity account already linked to Peacock
I recently upgraded my Xfinity account that includes Peacock, Hulu, and Disney+ as part of the bundle. When I tried to activate Peacock, it prompted me to input my email. After I typed it in, I got the error "Your Xfinity account is already linked to another Peacock account". I can't seem to fix thi
Question
Hey there, @user_nobqgc, thanks for reaching out through Xfinity Forums regarding your Peacock. Were you previously paying for Peacock?
Xfinity account already linked to Peacock
I recently upgraded my Xfinity account that includes Peacock, Hulu, and Disney+ as part of the bundle. When I tried to activate Peacock, it prompted me to input my email. After I typed it in, I got the error "Your Xfinity account is already linked to another Peacock account". I can't seem to fix thi
Question
@Bojack1 Awesome! Glad to see the issue worked itself out. Thanks again for meeting us here.
Weather channel
No picture or sound for the last 2 days for the WEATHER CHANNEL, all other channels work fine. Indianapolis, Indiana market
Question
To discuss payment and get full detail of your account, I will need you to send me your name and the address to your account in a Direct message. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messagin
HELP I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection
HELP ! I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection ! Hello Xfinity Support, I stopped service on 1/7/26 and my Internet service was paid in full by autopay through 1/8/26. I also have returned my Xfinity TV box t
Question
Xfinity account already linked to Peacock
I recently upgraded my Xfinity account that includes Peacock, Hulu, and Disney+ as part of the bundle. When I tried to activate Peacock, it prompted me to input my email. After I typed it in, I got the error "Your Xfinity account is already linked to another Peacock account". I can't seem to fix thi
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Sign-In and Account Management
If you look at my billing history you would be able to verify what I am stating.
HELP I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection
HELP ! I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection ! Hello Xfinity Support, I stopped service on 1/7/26 and my Internet service was paid in full by autopay through 1/8/26. I also have returned my Xfinity TV box t
Question
The charges are NOT valid. My account was paid in full through 1/8/26 and I cancelled service on 1/7/26 and have confirmation number from Xfinity to prove it. Your statement is not correct. Is there anyone on this forum that can help ?? I am a ve
HELP I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection
HELP ! I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection ! Hello Xfinity Support, I stopped service on 1/7/26 and my Internet service was paid in full by autopay through 1/8/26. I also have returned my Xfinity TV box t
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Nfl network
I have been thinking of cutting the cord from my $400.00 per month cable Xfinity bill. The removal of the NFL and Red Zone channels is just the motivation I might need to say goodbye to most of if not all of my reliance on Xfinity cable. My internet service is spotty at best these days and 4 service
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Channels and Programming
@user_7ca1ee thanks for taking the time to post on our Xfinity Community Forums page. Comcast is proactively issuing credits to some Xfinity Video customers who lost programming due to the EW Scripps contract expiration and who also pay an itemized B
Refund for 5 weeks without Scripps channels
What is Xfinity going to do about a refund for the 5 weeks everyone went without the Scripps channels?
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FYI. A third party / customer-owned router can not be used on their fiber / PON service with the ONT box.
WiFi not working
My iphone shows connected to my network and my ethernet devices work. But apps on my phone and wireless devices in my home are not. I was originally installed with the XB7 about a month ago when I switched from Astound to Xfinity. I had problems from the beginning as described so Xfinity exchanged t
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Hello there @user_7qgkct I do understand how this could be extremely frustrating. Have you tried going back to the store you purchased to have the issue corrected?
customer service email
I have spent hours with chat, and can not get a email for customer service. very obviously that xfinity is trying to avoid written communication that can be brought back up. i bought a phone at a physical store. the clerk never gave me the consent, the put a line through the signature (which i have
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Unfortunately @user_1faa4c the charges has been looked over and are valid. We will not be able to remove the charges at this time.
HELP I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection
HELP ! I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection ! Hello Xfinity Support, I stopped service on 1/7/26 and my Internet service was paid in full by autopay through 1/8/26. I also have returned my Xfinity TV box t
Question
Good afternoon Darby_Crash Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct
Comcast router Admin Tool access disabled.
I enabled it in the mostly useless Xfinity app but it still is denying me access via my home network. The tools available to customers just keep getting worse and worse and everything gets funneled into that godawful AI assistant or to offshore support people that know nothing. Is it any wonder why
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Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast pays
XfinitySeth
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When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
Question