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MyQ can't connect to server
Hi Team, I started to see the same MyQ connectivity issue that others have reported around the same time: https://forums.xfinity.com/conversations/your-home-network/need-port-8883-opened-for-myq-to-work-on-my-garage-door/67af785ccd8dff56165b71d8 https://forums.xfinity.com/conversations/your-home-net
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Your Home Network
Hi @user_es0jpc, thank you for letting us know about this. I am sorry to see that you have left, but I want to make sure that your account is fully squared aware to give you some extra piece of mind. If you could please send our team a direct message
Service canceled
My service is canceled last month 9 June. Stop sending emails that says my service is gonna cancel next month in August I'm not paying you for your error fix [Edited: Inflammatory Language]
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Hello @train_wreck, Thanks for taking the time out of your day to leave a post. Sorry to hear that you are having service issues with your internet. If you could send our team a direct message with your full name, the name listed on the account (if d
Signal problems (yet) again, app and phone number keep failing to schedule appt.
Hey folks, been having bad signal today, half of my DS channels are lost and am in partial service mode. The Xfinity app immediately detects that there is an issue that needs a tech, but keeps failing to schedule it with an error message. I tried the Xfinity app as well as calling in to 800-XFINITY.
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Thanks bud, wasn't sure where to post it!
Signal problems (yet) again, app and phone number keep failing to schedule appt.
Hey folks, been having bad signal today, half of my DS channels are lost and am in partial service mode. The Xfinity app immediately detects that there is an issue that needs a tech, but keeps failing to schedule it with an error message. I tried the Xfinity app as well as calling in to 800-XFINITY.
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I have a TiVo in one room and the channel is gone. However, I have an Xfinity box in another room and it's working fine there. So frustrating! I watch this channel all the time.
FETV in Seattle, WA area
FETV was available to me on channel 1077 as of W 7/9 to at least 8:45PM (I recorded Emergency!). By Th 7/10 ~1:10PM, it was gone, because The Rookies didn't record. It's still gone as of ~8:30AM F 7/11. I have a cable card in an HDHomerunPrime tuner and 2 DTAs. 1077 is no longer in the guide on the
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Signal problems (yet) again, app and phone number keep failing to schedule appt.
Hey folks, been having bad signal today, half of my DS channels are lost and am in partial service mode. The Xfinity app immediately detects that there is an issue that needs a tech, but keeps failing to schedule it with an error message. I tried the Xfinity app as well as calling in to 800-XFINITY.
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Oh, no! I would be frustrated too, @user_70rxbw. We're sorry to hear about the trouble with streaming through the Xfinity Stream app. You've reached the right team to get to the bottom of this. You absolutely did great with the troubleshooting. Most
TVAPP-00281 Error when streaming
I am unable to stream from my app. Before you ask. I have updated the tv software. Turned tv on and off. Reset tv to factory settings. Rebooted the router. Deleted the app. Reloaded the app. MANY times. This is happening on multiple tvs for streaming. I know it connect. The tv shows Xfinity loading.
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Glad you got it squared away ! Sorry that the escalation didn't help. The reps usually respond within half an hour or less. They must be very busy today. Be well ! Now closing your solved topic.
How do I activate my xFi Gateway without the use of the App?
My old modem died, so I went to the Xfinity store and got a new xFi Gateway. My phone is no longer compatible with the Xfinity app, so I can't use the app to activate the modem. I tried to call XFINITY customer service at 1-855-OK-BEGIN (1-855-652-3446) and 1-800-XFINITY (1-800-934-6489). But it was
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Hello @user_8d98b9, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. To transfer your Xfinity Mobile number to another carrier, you'll need a Number Transfer PIN. You can obtain
where is the device tab on the mobile page. I have looked everywhere and cannot find it.
where is the device tab for the mobile phone? I want to get a port pin to leave xfinity mobile.
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Service canceled
My service is canceled last month 9 June. Stop sending emails that says my service is gonna cancel next month in August I'm not paying you for your error fix [Edited: Inflammatory Language]
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Customer Service
Accepted Solution
UPDATE for anyone who has this issue in the future. I tried one more time calling 1-855-652-3446. It still said the same thing, "I'm not showing any new devices on your account. " But this time, whenever it asked other questions to trigger the automa
How do I activate my xFi Gateway without the use of the App?
My old modem died, so I went to the Xfinity store and got a new xFi Gateway. My phone is no longer compatible with the Xfinity app, so I can't use the app to activate the modem. I tried to call XFINITY customer service at 1-855-OK-BEGIN (1-855-652-3446) and 1-800-XFINITY (1-800-934-6489). But it was
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user_d0m4kw We can assist you further on our end today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessaryClick t
Grounding wire
Where does my cable need to be grounded? can it be a stake in the ground where it enters my house.
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user_3za19z Thanks for letting us know! We will reply to your direct message shortly, and see what we can do to help.
No dial tone on either home phone
My Xfinity Modem which had worked perfectly for several years suddenly dropped dial tone and I took my Modem back to Xfinity and picked up a new Gateway Modem # XB8. Still no dial tone, plugged both phones directly into the modem and still no dial tone. HELP
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Yes a technician is needed to address this problem.
Grounding wire
Where does my cable need to be grounded? can it be a stake in the ground where it enters my house.
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Hello, and a warm welcome to the Xfinity Forums Community! We're glad to have you here. You can choose from the list of common applications to use a recommended, preset configuration (e.g., Xbox or PlayStation) or select Manual Setup to enter specifi
Port Forward by IP address not the nebulous "device" category
For various reasons I have a device with a single device / mac address and two IP addresses attached to it, 10.0.0.19 & 10.0.0.20. For reasons I need to forward a few ports on those separate IPs. Unfortunately the Xfinity app seems incapable of doing this with the Xfi gateway. When port forwarding I
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No, still no dial tone
No dial tone on either home phone
My Xfinity Modem which had worked perfectly for several years suddenly dropped dial tone and I took my Modem back to Xfinity and picked up a new Gateway Modem # XB8. Still no dial tone, plugged both phones directly into the modem and still no dial tone. HELP
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Hello @user_w55neo. Thank you for reaching out on our Community Forum. I am sorry that you had so much trouble with the automated assistant. We can certainly assist you here. Please send us a direct message with your full name and address so that we
There are unexplained charges on my bill and the assistant will not let me contact a human
I am stuck with this automatic assistant saying it cannot help me and to look up common questions. There is an unexplained charge on my bill, please just let me talk to a human
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Where does my cable need to be grounded?can it be a stake in the ground where it enters my house. FWIW, bonding the ground wire conforms to the NEC code and is the way that it is done in some states. Local codes vary.
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Grounding wire
Where does my cable need to be grounded? can it be a stake in the ground where it enters my house.
Question