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Hi there, @user_pn6sw7! Thanks for reaching out about your delivery. There are no tracking numbers, but we can check further on that. Our system also send out notifications when the driver picks up the equipment from the Xfinity store and when it arr
equipment tracking
Hello, i ordered same day delivery of your gateway, and got the order confirmation at 12 pm tday. My order number is 1002318807452059. I didn’t get any other updates or any tracking numbers. Can you provide a tracking number asap
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Return equipment
I am being charged for a router I do not use but Xfinity makes it impossible to return without driving over 1 hour to an Xfinity or UPS store! The router is not showing on my account so therefore I can not start a return and print a label.
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Customer Service
equipment tracking
Hello, i ordered same day delivery of your gateway, and got the order confirmation at 12 pm tday. My order number is 1002318807452059. I didn’t get any other updates or any tracking numbers. Can you provide a tracking number asap
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Customer Service
Hey there, @artemiog, thanks for reaching out through Xfinity Forums regarding your connection. We are happy to help with troubleshooting. Have you tried any remote troubleshooting already? When was your appointment scheduled for?
Extremely BAD SERVICE
Wifi keeps going offline, appointments waiting is for 3 days, waiting for a tech is 2 hours and they still don’t show up; then, they want you to make another appointment. When you call them, nobody wants to help
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Extremely BAD SERVICE
Wifi keeps going offline, appointments waiting is for 3 days, waiting for a tech is 2 hours and they still don’t show up; then, they want you to make another appointment. When you call them, nobody wants to help
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Customer Service
That's coming right up! I hope your move goes smoothly! We are glad to help you here with getting the modem activated. At your convenience, please send us a direct message with your full name and complete service address to “Xfinity Support&rdq
Xfinity App is not compatible with my phone.
So...the Xfinity app is the only way to activate my modem?
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Not today, but, I am moving on Saturday the 31st and will need to activate it then.
Xfinity App is not compatible with my phone.
So...the Xfinity app is the only way to activate my modem?
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Good afternoon, @user_t6i2qk ! Congratulations on your new Xfinity Internet service! I’m sorry you’re having trouble accessing the app before you’ve even had a chance to activate your equipment. Please send us a DM with your full fi
Access Not Authorized After Placing Internet Order
I purchased an Xfinity home internet plan today, and my order was confirmed. I also received an email saying my equipment is ready for pickup and that I need to install the Xfinity app for activation. However, when I sign in to the app, I get the error: "Access Not Authorized. You signed in successf
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@pefurman I can understand how frustrating this would be, especially since you can successfully access your email through the Xfinity website and have already tried several troubleshooting steps. Since third-party access is already enabled, I’d
Cannot verify mail account on Apple devices
I had to change my Comcast.net email password and the established accounts on my Apple devices, using Apple Mail, will not verify my username and password. I know they are valid since I can access my account on the website. I have tried all of the tips I can find and am at a loss. Any advice would b
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5 1/2 hours Waiting
Why have I spent 5 1/2 hours on the phone today, the last hour on hold for a supervisor, and still can’t get my issue resolved. The mistake was on the end of Xfinity and they still won’t fix it. 13 years with Xfinity and this is how I’m treated. Ugh. I’m about to go back to T-Mobile. At least they a
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Customer Service
Access Not Authorized After Placing Internet Order
I purchased an Xfinity home internet plan today, and my order was confirmed. I also received an email saying my equipment is ready for pickup and that I need to install the Xfinity app for activation. However, when I sign in to the app, I get the error: "Access Not Authorized. You signed in successf
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Sign-In and Account Management
user_oqizuc You're more than welcome!
Closed Captions Missing
The closed captions are missing from the movie “The Dog Stars” which I purchased today. (This is true when watching through my Xfinity box as well as my iPad.) I understand that occasionally new-to-digital films come without captions because of issues with the content distributor or other technical
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Apologies for the link not working, let's have you try this one to Manage your communications from Xfinity. You'll want to select the 'online' hyperlink (3rd option reading top down) which will direct you to a form to fill out to cease the sale inter
Door to Door Salesperson
There is a comcast sales representative that keeps going door to door trying to make people switch their plan. We always tell them we don't want to switch and we would prefer if they didn't show up at our home anymore. They always end up coming back and try to make us buy a different comcast package
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user_fy3bv6 No problem! We will respond to your direct message shortly.
Request to Cancel Internet Service Without a Phone Call
I'd like to cancel my Xfinity Internet service, but I don't want to schedule a callback or make a phone call. I've already contacted live chat support, but they were unable to process my cancellation online. Could an Xfinity Support representative please help me complete the cancellation through dir
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Hey @user_oorlq9, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look at the account and see if there is an Xfinity ID already link to the Xfinity account. Please send a direct messag
Can't create Xfinity Id
When trying to create a new xfinity id I am met with "This information doesn't match our records Try again or contact us and one of our agents will be happy to help you" after I input the code that it sent to my phone number. I have an existing account but every link I try to click on when logged in
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Thank you so much for responding so quickly. I have mild hearing loss, and the subtitles help tremendously. I’ll check back in a few weeks to see if the title has updated.
Closed Captions Missing
The closed captions are missing from the movie “The Dog Stars” which I purchased today. (This is true when watching through my Xfinity box as well as my iPad.) I understand that occasionally new-to-digital films come without captions because of issues with the content distributor or other technical
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I'm glad the Xfinity store associates were able to help you out! Was there anything else we could tackle or answer for you before getting things closed up here?
Remote is eating batteries.
I see this multiple times but cannot see what everyone’s resolution is. My remote goes through batteries every 5-7 days whether it gets used or not. It is an XR11.
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Tier 2 Escalation Requested: Xfinity Gigabit x2 Not Delivering Advertised 2100/300 Mbps Speeds | NETGEAR CM3000 Modem
Hello Xfinity Support, I'm requesting a Tier 2 technical support or network provisioning escalation regarding ongoing download and upload speed issues with my NETGEAR CM3000 modem on the Xfinity Gigabit x2 plan. My plan advertises 2,100 Mbps download and 300 Mbps upload, but I'm experiencing the fol
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Your Home Network
I’m currently on 2 phones. Both on hold
user_s4wigw
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7 hours ago
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5 1/2 hours Waiting
Why have I spent 5 1/2 hours on the phone today, the last hour on hold for a supervisor, and still can’t get my issue resolved. The mistake was on the end of Xfinity and they still won’t fix it. 13 years with Xfinity and this is how I’m treated. Ugh. I’m about to go back to T-Mobile. At least they a
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