Xfinity Community Forum

Hey @user_109j2i , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service interruption. I would be more than happy to offer my assistance looking into t

XfinityJanelle

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6 hours ago

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How does this HAPPEN !!!!

How is it possible that my neighbor right ABOVE me in my APARTMENTS has WiFi (same service same plan same provider) but me? Noooo "outage in the area".

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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.

EG

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6 hours ago

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Billing

My billing has been incorrect for 3 months and NO ONE can help me.

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a live agent

tv has no sound today

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X1

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@user_s6in38 I would take up this issue with the person at the bank or branch manager. I did find video instructions online to factory reset the phone. You should Google "How To Factory Reset Samsung Galaxy A54 5G - Hard Reset"

DreamSayerZ

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6 hours ago

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passcode recovery

My wife went to the chase bank to get a bank app and came back with a passcode they set her up with. that was 2 days ago and now she can't get in her phone. we need help, thanks!

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That is correct. I don't have TV services. I have military service benefits that comes with a 1 year free NOW TV but i haven't figured out how to set it up yet since i can't access the stream app. It also states in your website that a TV service is n

user_047qnn

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6 hours ago

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Unable to activate/authorize Stream App on Roku devices

I'm tyring to activate /authorize the stream app on my roku devices and i keep getting an error. I am able to install the app in the Roku devices. When i try to log-in in tells me to go to xfinity.com/authorize and enter the code showing in the stream app. The web page shows successful activation bu

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user_047qnn Just to clarify, you only have internet but no TV services with your active account?

XfinityBillie

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6 hours ago

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Unable to activate/authorize Stream App on Roku devices

I'm tyring to activate /authorize the stream app on my roku devices and i keep getting an error. I am able to install the app in the Roku devices. When i try to log-in in tells me to go to xfinity.com/authorize and enter the code showing in the stream app. The web page shows successful activation bu

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Paid over 4000$ last year for leas than half the services I should have . I posted explaining on separate post instead of this response line. Extremely frustrated

user_stzeq8

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6 hours ago

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Ongoing service issues

hello, I’ve been having service issue for over a year. Can’t seem to get anywhere and refuse to pay for services I don’t receive. Had new equipment delivered to try and resolve issues and then get disconnected as soon as I hook up new equipment. I’m extremely frustrated and disappointed. And at this

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@user_stzeq8 If the services were disconnected due to a past due balance we would not be able to assist with troubleshooting. I know how frustrating service issues can be, we do recommend making the payment for the past due balance to bring the accou

XfinityBillie

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6 hours ago

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Ongoing service issues

hello, I’ve been having service issue for over a year. Can’t seem to get anywhere and refuse to pay for services I don’t receive. Had new equipment delivered to try and resolve issues and then get disconnected as soon as I hook up new equipment. I’m extremely frustrated and disappointed. And at this

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I only have 1 active account with Xfinity (internet and 1 promo free mobile line). I'm not sure if it matters but I used to have Xfinity internet, mobile, tv, and home security but that was several years ago.

user_047qnn

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6 hours ago

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Unable to activate/authorize Stream App on Roku devices

I'm tyring to activate /authorize the stream app on my roku devices and i keep getting an error. I am able to install the app in the Roku devices. When i try to log-in in tells me to go to xfinity.com/authorize and enter the code showing in the stream app. The web page shows successful activation bu

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Need technician appointment scheduled

I have had multiple technician appointments scheduled and someone finally showed up yesterday. They replaced some cables and my internet worked again briefly but stopped working shortly after. I need to schedule another appointment asap

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Customer Service

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Less than half the data speed I pay for , tv that is blocky distorted and cuts out , I’ve had several appointments scheduled and get cancellation notice by assistant and have taken off work for appointments. One tech came out first appointment and cl

user_stzeq8

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6 hours ago

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Ongoing service issues

hello, I’ve been having service issue for over a year. Can’t seem to get anywhere and refuse to pay for services I don’t receive. Had new equipment delivered to try and resolve issues and then get disconnected as soon as I hook up new equipment. I’m extremely frustrated and disappointed. And at this

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@schalli @XfinityAbby Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public he

EG

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6 hours ago

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Disable xfinitywify hotspot on my modem/router

Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho

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Hi there, @user_7pan13 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having with your Roku trying to view your services. Please be assured yo

XfinityRichard

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6 hours ago

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No channel guide on Rokus or phone app

I get an error 0100 which when I google says it means too many devices, but when you look at the devices streaming, there are none listed… no channel guide on roku streaming app nor on phone streaming app. It shows on the regular Xfinity app that we have the streaming app. I have reset everything mu

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Accepted Solution

@user_stzeq8 We appreciate you taking the time to reach out to us here on our Xfinity Forums, this is never the experience we want for our valued customers. I would love to see how we can help you find a lasting solution. Can you share a little more

XfinityBillie

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6 hours ago

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Ongoing service issues

hello, I’ve been having service issue for over a year. Can’t seem to get anywhere and refuse to pay for services I don’t receive. Had new equipment delivered to try and resolve issues and then get disconnected as soon as I hook up new equipment. I’m extremely frustrated and disappointed. And at this

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Concern moved here to the Home Networking help section.

EG

commented

6 hours ago

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Disable xfinitywify hotspot on my modem/router

Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho

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@user_55q7hz We appreciate your time in reaching out to our team here on our Xfinity Forums. I understand how impactful it is to not have services, I work from home myself and have a child that relies on the internet for school. I would be more than

XfinityBillie

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6 hours ago

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Extremely disappointed in Xfinity

This is day 6 of a widespread outage with little to no communication with xfinity. I did not even know that they were providing hotspots throughout Nashville until I read it in a news article. This is completely unacceptable. My monthly bill is so expensive and the least Xfinity could do is keep cus

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I sent via email since I could not figure out what to do.

ilenek

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6 hours ago

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Cable tv pixelating

Only when watching cable. Apple TV fine. Everything tight and tried rebooting. Happened when temps dropped

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Hello and thank you for reaching out via our Xfinity Community Forums user_cy09jv. I’m so sorry to hear you’re still without a dial tone; I know how important that connection is for your peace of mind. To help me narrow this down, could y

XfinityChristy

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6 hours ago

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no phone service with new modem

I have no dial tone after installing new modem. I have tried all the fixes that the Chat bot suggests multiple times and tried installing a new cord to no avail. Both myself and my wife are elderly and need a phone line for safety. Our cell signal is very weak. Please help!

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Accepted Solution

Ongoing service issues

hello, I’ve been having service issue for over a year. Can’t seem to get anywhere and refuse to pay for services I don’t receive. Had new equipment delivered to try and resolve issues and then get disconnected as soon as I hook up new equipment. I’m extremely frustrated and disappointed. And at this

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Customer Service

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Day 7 with absolutely no service and no communication. Not even access to a hotspot. AI is not helpful and frankly this is getting old. We pay way too much to talk to a generated AI response. What is Comcast doing to resolve the is

user_55q7hz

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6 hours ago

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Extremely disappointed in Xfinity

This is day 6 of a widespread outage with little to no communication with xfinity. I did not even know that they were providing hotspots throughout Nashville until I read it in a news article. This is completely unacceptable. My monthly bill is so expensive and the least Xfinity could do is keep cus

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