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Hi there @user_cattery. Our team can submit a ticket to have your address updated. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click "Si
Wrong address
My address is lacking the unit number I live in and a neighbor called me about having an issue getting wifi at their unit due to this. How can I change my address if the unit doesnt appear when searched?
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Correct type of coax cable for either direct burial or conduit use
The drop line was replaced exactly 1 year and 6 days ago. The labeling on the exposed portion of the cable says ( PPC Perfectflex 6 Series ….5014595 ), this type of coax cable is indoor only rated not outdoor. Why would a Xfinity 3rd party installer use the wrong type of coax cable ?, from the groun
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Your Home Network
Same issue did it get fixed?
Can't Access Disney Plus Bundle [Edited]
Can't access our Disney plus bundle included in our XFINITY account [Title Edited: "Personal Information"]
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I have also really been effected by the storms since 06/10/2026 09:48PM CDT coming up on 2 days without home internet service feels obscene especially with the lack of any updates to the internet service. It has really made me rethink about jumping s
Chicago outage
Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this?
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Please accept our sincerest apologies for the length of time you’ve been waiting and for the billing notices you've received. I'd be more than happy to look more into your concerns @user_frdn32! Send our team a direct message with your full na
Need help with buried line install
Hello, I have been waiting on a buried line installation for 78 days. My internet is not able to be set up without the buried line. I have not had service for 78 days, despite Xfinity continuing to send me the bill (and call to remind me about my past due balance). Is there anyone who can help me ge
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We can submit a ticket to get someone scheduled to your property. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the
Tree fell on cable lines
A tree fell on the cable lines in front of my house. Who would I contact to take care of this?
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Wrong address
My address is lacking the unit number I live in and a neighbor called me about having an issue getting wifi at their unit due to this. How can I change my address if the unit doesnt appear when searched?
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Sign-In and Account Management
Email page
Email page set up. How do I expand Compose section of email page while keeping folder panel visible. Folder panel is overtaking page
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Accessibility
I need help setting up my email on my iPad and iphone
I feel like an idiot. I used to be able to do this stuff. I have a Mac and email is working. My email was working on my iPhone but I deleted it. I have a new iPad and I need it there. I used to have imap but I can’t find it. It just seems to be pop just comes up. It is set up in imap on my MacBook P
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Good afternoon user_0uo99p. Thank you for reaching out through our Xfinity Community Forum. I would be more than happy to assist you further. I do have a couple additional questions. I know you mentioned issues with the doorbell camera connectivity.
Using wi fi jammers ti disrupt my wifi
My internet is being hacked, interrupted and disconected by some next store neighbors since March of 2025. I have a doorbell camera and I have noticed several times that gets disconnected, recordings go down to 1 second and sometimes it doesn't even show someone at my door because I seen a couple of
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Thank you for working with our team to get that change processed on your account. Please keep us in mind when you're in the market for another entertainment provider.
Need help canceling my internet services.
I’d like assistance canceling my internet services without being constantly looped around person to person.
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Hello @user_141w5p, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Xfinity Mobile show NO ACCOUNT yet I still have service and am being charged.
We have had Xfinity WiFi service for years and still currently four Xfinity Mobile lines. We no longer have Xfinity WiFi due to the constant lies told to us by Xfinity. We simply stopped paying the bill, which left us with a negative account and ultimately went to collections. Fast forward to my Son
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Hi there, @user_xlf49b! Thanks for reaching out about connecting to the websites you want to visit and the speed when you tested it. I appreciate the steps you tried to resolve this. Is your computer connected with an ethernet cable or on WiFi? &nbs
I cannot connect to USA websites but I can connect to Germany and Russia
I cannot connect to AOL, Amazon, Facebook et al but I can connect to Chase, Germany and Russia. I've rebooted computer. modem and router. I've uninstalled and reinstalled Chrome. I've run speed test and speed is ONLY 250 and latency is HIGH.
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Comcast hacked
No internet on and off for two days now my laptop got hacked after it came back on.
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Hello, user_s7qjod! Our team can help with all things Xfinity right here including closing your account. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner
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Cancel My Account
Is there anyway to cancel my account without calling?
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