Xfinity Community Forum

Season 27 of South Park and Season 3 of Mike Judge's Beavis and Butthead

reggie77

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8 hours ago

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Sound Out of Sync for On Demand Content

I use an Amazon Fire Stick with the Xfinity Stream application to watch Showtime Content - in this case Dexter Resurrection specifically. The sound is not synced with the video. Tried logging in/out, restarting the device, network connection is fine. It also seems to happen on other Showtime content

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Xfinity promotion scam

During a phone call to Xfinity late July of this year I was asked about my wireless carrier. I told the agent I had Verizon and was happy. She told me that Xfinity wireless was very similar to Verizon and they were offering a $100 prepaid gift card per line if you transferred your line to Xfinity wi

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Hello @user_8el11, thank you for taking the time to leave a post. I completely understand how frustrating it can be when you’re trying to reach a real person, and the automated system keeps getting in the way. You’ve reached the right tea

XfinityMarshante

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8 hours ago

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AI Robot customer agent!

Just talked to a “person” who is clearly a robot! I switched to att a few months ago but moved and switched back to Xfinity and I regret it and am going to cancel legitimately the same day I got the service. Absolutely insane. First it hung up on me 4 times then the robot said they can’t afford AI w

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@user_51u2n9 I appreciate you sending the MD, and copying and pasting works perfect. I was able to locate that and will follow up with you there to continue with the Xfinity Mobile billing concern.

XfinityJustinC

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8 hours ago

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One of the Worst Experience of My Life - with Billing Dept

I just got off the phone, after talking to two customer service representatives, for about 10 minutes, and having to hold the line for 55 minutes, and at the end of all, no solution, they transferred me to someone else, and during the transfer, it magically dropped the call. I am fuming right now an

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I just copied and pasted this message in the DM, as per your instruction. Hopefully, I will get a better response this time. Not expecting much though.

user_51u2n9

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8 hours ago

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One of the Worst Experience of My Life - with Billing Dept

I just got off the phone, after talking to two customer service representatives, for about 10 minutes, and having to hold the line for 55 minutes, and at the end of all, no solution, they transferred me to someone else, and during the transfer, it magically dropped the call. I am fuming right now an

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What message? Do you want me to explain the same thing again for the third time?

user_51u2n9

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8 hours ago

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One of the Worst Experience of My Life - with Billing Dept

I just got off the phone, after talking to two customer service representatives, for about 10 minutes, and having to hold the line for 55 minutes, and at the end of all, no solution, they transferred me to someone else, and during the transfer, it magically dropped the call. I am fuming right now an

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user_la78jt Welcome to our community forum! You've reached the perfect place to get help with any questions or concerns you have about your Xfinity experience. There are certain notifications about billing that we are required to send. You can always

XfinityEmilyB

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8 hours ago

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Bills for $0.00

Why do I continue to get two emails a month, one for my bill of $0.00 and one reminding me my bill of $0.00 is due?? Our internet is provided as part of our HOA so why am I getting these bills for $0 every month? My neighbors don't.

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Accepted Solution

Hello, @Isaacjh thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I can help with getting a technician out to help relocate the line, but I'd like to set the stage first. We'd need to schedule a tech vi

XfinityJustinC

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8 hours ago

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How to schedule someone to move wire from one standpipe to another?

I need to schedule someone to move the wire on one standpipe on my house to another because the first is leaking into the roof. Not sure how to schedule this as it's not an internet issue.

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Hi Peter, I am not seeing this option available for me? Is there something I am doing wrong. My sign-on option turned to a "U" I guess for my identifier. Sincerely, James H.

user_c3de6e

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8 hours ago

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Order option

I am trying to order a battery for my Xfinity Pro extender?

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Poor service Xfinity

Notice of Intent to Arbitrate & Formal Dispute - Duplicate Billing After Account Transfer (Original Account [EDITED: Personal Information] / New Account [EDITED: Personal Information]) I am writing to file a formal and severe disputeregarding egregious and unacceptable duplicate billing following an

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Billing

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Thank you. I have sent a direct message. Before I saw this, I called into the mobile support again. They are trying to help me, but so far it does not seem to be going well.

user_ezmj8n

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9 hours ago

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Brand new unlocked Samsung phone fails compatibility check

Hello...I have purchased a new unlocked phone from Samsung during Black Friday. I was going to replace my current phone and it is failing the compatibility checks. I verified with Samsung that the IMEI numbers were for an unlocked phone. It is a Samsung Fold7. I have called into support twice and ha

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Hello @user_uh0a2f, thank you for taking the time to leave a post. Sorry to hear that you are having issues with your remote. Have you tried rebooting your cable box? Depending on the kind of remote, you can also press the Microphone (Voice) button a

XfinityMarshante

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9 hours ago

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Tv will not change channel

My tv turns on with my remote but I cannot access any channels only advertisement

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AI Robot customer agent!

Just talked to a “person” who is clearly a robot! I switched to att a few months ago but moved and switched back to Xfinity and I regret it and am going to cancel legitimately the same day I got the service. Absolutely insane. First it hung up on me 4 times then the robot said they can’t afford AI w

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Customer Service

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Accepted Solution

How to schedule someone to move wire from one standpipe to another?

I need to schedule someone to move the wire on one standpipe on my house to another because the first is leaking into the roof. Not sure how to schedule this as it's not an internet issue.

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Customer Service

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We want to assist with this matter as soon as possible. May I please ask that you meed us in direct message with your full name and service address to get started. Please see steps below to make sure we are in direct message: Make sure you ar

XfinityEva

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9 hours ago

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Urgent Request for Resolution – Account Errors, Unauthorized Charges, and Service Issues

Dear Xfinity Mobile Customer Service, I am writing to express my deep frustration and concern regarding the numerous unresolved issues I have experienced with your service. Below is a detailed timeline of the events: Aug 27: I canceled one of the two mobile lines on my Xfinity Mobile account. Aug 28

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Bills for $0.00

Why do I continue to get two emails a month, one for my bill of $0.00 and one reminding me my bill of $0.00 is due?? Our internet is provided as part of our HOA so why am I getting these bills for $0 every month? My neighbors don't.

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Billing

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user_c3de6e We can help you with that process. Please feel free to send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or visit Xfinity Direct

XfinityPeterH

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9 hours ago

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Order option

I am trying to order a battery for my Xfinity Pro extender?

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Order option

I am trying to order a battery for my Xfinity Pro extender?

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Customer Service

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Hello user_ctneoq. Thank you for taking the time to reach out to us today on our Xfinity Forums. I'm very sorry to read of all the trouble you have had to deal with for our services and billing. I know how vital it is as a customer that my services a

XfinityPaula

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9 hours ago

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Xfinity: fraudulently charges and doesn’t provide the service

Here is what has happened over the past few months: I have been charged twice for the same bill on more than one occasion. I was told a bill was past due when it had, in fact, already been paid. I was incorrectly charged for equipment that had already been returned. I only received that refund after

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phone protection plan

hi i just buy 2 iphone from apple couple week ago but i can’t enroll for mobile protection plan from xfinity.

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