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Hi user_5ssh8z! Thank you so much for using our Forums, and we are sorry to hear about the surprise you ran into while internationally roaming. Our team is here happy to work with you to turn your experience around, please send us a DM with your name
I had the Global Travel Pass activated on my xfinity mobile line and was wrongly charged over $5000 while in Canada
I have been traveling to Canada for years and had the Global Travel Pass activated for over 3 years. Any time i go to Canada, the pass gets activated and they charge me $5 a day. No problem, i expect this. I went to Canada in July and they charged me data roaming rates (pay as you go) for the entire
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Cable box. Version 193.2.0, XRE Protocol Version 2.8.0, Receiver Native Version 5.6.0.
Your Favorite Movies For Free Missing
Saved/For You/Your Favorite Movies For Free This section, located below “Your Favorite Movies Airing Soon” has disappeared for over a week now. Neither “Restart” nor “Refresh” brings it back.
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My fiancé went to a store at open this morning. One employee had no idea but another knew about it and she did get a set
Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
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Hello AKR12! Thanks for reaching out to us for help with the block email addresses. I checked our settings, and we have the option to add email addresses to a safe list, but not to block specific addresses. Are you seeing emails from some known sende
Blocked emails list
how can I find a list of the blocked email addresses? I think I have one that is blocked and want to Unblock it
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I did not recieve an answer as to why I was charged after being directly told I would not be liable. I recieved an e-mail after my post with a $150 credit, but I was charged over $600. I want the entire equipment charge forgiven.
equipment charges
I closed my account after being displaced due to a home fire. I was told by an online agent that I would not be charged for lost equipment. I established services at a new address and was billed $620
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user_leo2gx Thanks for sending us a direct message to assist you with your concern. I see one you just sent, and I'm happy to help with your concern there.
Was told by agent that installation charged would be waived, still got charged
I had xfinity tech come to the house I moved to, in order to reconnect cable line so I could get service. When I set up the appointment on 10/11, the agent told me in writing that all the charges would be waived, and confirmed later that there would not be a fee. Nonetheless there is a $100 tech fee
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Left another DM today, almost a month later, the first one shows as seen by Xfinity support on my end but no answer.
Was told by agent that installation charged would be waived, still got charged
I had xfinity tech come to the house I moved to, in order to reconnect cable line so I could get service. When I set up the appointment on 10/11, the agent told me in writing that all the charges would be waived, and confirmed later that there would not be a fee. Nonetheless there is a $100 tech fee
Question
@user_ttcflg went to our store also, they new nothing about it and said it was a hoax
Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
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Good morning @Michael71, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that the option you mentioned is missing. Is this on a cable box, or in the Xfinity Stream app?
Your Favorite Movies For Free Missing
Saved/For You/Your Favorite Movies For Free This section, located below “Your Favorite Movies Airing Soon” has disappeared for over a week now. Neither “Restart” nor “Refresh” brings it back.
Question
Hello user_zzbjk4! Thank you so much for taking advantage of the student incentives that were being offered. I'm excited that you are able to claim your incentive. I'm sorry that you did not receive the email. With our student incentives the email wo
Student Incentive Offer
When I signed up for my internet, I was promised a $200 Amazon gift card after 3 months of continuous service/on time payments. According to incentive tracker, an email was sent with my reward to my account, but there is no email in my inbox or spam in the address associated with my Xfinity account.
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I’ve been going through this for weeks! Sept 25th I switched. They owe me $900! Last week one agent told me told me they emailed it to me. Next day they said they would send it. I’ve spoken to 20 agents! I talk to one every single day. Now they have
$500 Prepaid Virtual Card
I was making an adjustment to my home WiFi when the Xfinity representative started asking who my mobile carrier was and started offering me a promotion that was too good to not pass up. The offer was for me to send my current phone to Xfinity and switch over to them and I would only have to pay $10
Question
Student Incentive Offer
When I signed up for my internet, I was promised a $200 Amazon gift card after 3 months of continuous service/on time payments. According to incentive tracker, an email was sent with my reward to my account, but there is no email in my inbox or spam in the address associated with my Xfinity account.
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Customer Service
user_7763fb Good morning, and Happy Friday! Thank you for reaching out to our Xfinity Forums Team for assistance with your recordings. I can see how it would be frustrating not seeing your available recordings. I'm happy to help you get this figured
Cannot view recordings through web browser
I cannot see my recorded shows when using a web browser (doesn't matter which browser). All I get from the Saved > Recordings page is "You have no completed recordings yet." The recorded shows were done days ago so I know they've completed recording. I'm not full as it says there's only 12% space us
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I have been having very similar issues. A few days ago out of the blue, Thunderbird could not retrieve my new emails from both of my set up comcast email accounts. It asks for the password and when I entered it correctly, it did not accept it and kee
Email using Thunderbird
I am using Thunderbird and not able to get my emails from Xfinity, he was working fine until yesterday. Nothing has changed. I get message "connect to comcast.net has been reset or refused
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Service Dropouts
Multiple, frequent dropouts (30 secs - several minutes) are occuring to my service as well as all my neighbors. This has been ongoing for at least 8 days and there have been at least 11 since midnight today. 2 neighbors had service calls planned that were then cancelled by Xfinity as "Everything is
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Your Home Network
user_o35nav, Hello, and thank you for reaching out to Xfinity Support. I would like to help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat ico
$500 Prepaid Virtual Card
I was making an adjustment to my home WiFi when the Xfinity representative started asking who my mobile carrier was and started offering me a promotion that was too good to not pass up. The offer was for me to send my current phone to Xfinity and switch over to them and I would only have to pay $10
Question
There needs to be a way to call specific stores as well. What if I lost my wallet and was calling to see if I left it there? There's literally no way to get through. The AI won't help unless it's about an account. You can't get a real person, it just
How To Talk To A Human Representative
I am having trouble using Xfinity online and the mobile app, and I need to talk to a human about this.
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Live chat also doesn't have a way to contact a store. Absolutely ridiculous. What if I lost my wallet and was calling to check if it was there? How do I do that? Probably going to give up on the coasters since I can't call to ask.
Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
Question
$500 Prepaid Virtual Card
I was making an adjustment to my home WiFi when the Xfinity representative started asking who my mobile carrier was and started offering me a promotion that was too good to not pass up. The offer was for me to send my current phone to Xfinity and switch over to them and I would only have to pay $10
Question
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Customer Service
@user_8pvnyv Refer to this support article for information; https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service
DreamSayerZ
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17 hours ago
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Cancel mobile phone service with Xfinity?
Good Day. How do I cancel my mobile phone service with Xfinity?
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