We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s

I would like to add a roommate's name to the address shown on Xfinity bills, as proof of residency. How do I do that? I see many posts with similar questions, where the response says to send a direct message by clicking on the "pencil and paper icon" at the top right of the page. But I don't see tha

I am trying to reach official support regarding an unauthorized change to my billing plan.”

I don’t know what else to do and would like some help. Several months ago someone stole my identity and used it to open an Xfinity account in another state (I am a customer). I only found out when it showed up on my credit report. I worked with that collections company to get it removed from my repo

I recently used Xfinity chat to sign up for service and it has been a complete disaster. I informed them we are a new duplex and my neighbor already has your service. I gave them my address and they never used the unit number that was given. Because of this they think my neighbor and I were trying t

https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com

I want to CANCEL my service. I've moved out of US, do not recommend any other services or discount, I just want to CANCEL the service.

I am trying to reach official support regarding an unauthorized change to my billing plan.”