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Hey there user_jbx30q 👋 Thanks so much for coming to our community for help, and even more so for recently becoming part of the Xfinity family! More than anything we want to ensure your services are able to be activated seamlessly. Have things come
Activation issue
I am trying to install my xfinity but it is blinking orange instead of white and won’t connect.
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Xfinity is experiencing an internal database error where they cannot locate my active account, yet they are threatening to terminate my active number on the 22nd. Multiple agents have told me I must pay up to $602 to release my number, which violates
Port Out Pin NOW
I want my Port-Out Pin immediately!! I am formally requesting my Number Transfer PIN (Port-Out PIN). Xfinity is currently preventing me from obtaining it due to an internal account system error, which is not a valid reason to block a port-out request. My account incorrectly shows “no service,” even
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@user_i5q7fd Xfinity has the absolute worst customer service. They left my house looking like this and continued to set up appointments just for no one to show up. I am cancelling and going with At&t Did you ever send the direct message to Xfi
Someone please point me in the right direction
Hello, our fiber was installed in our house a month ago. They left a huge spool of line and did not use any conduit into the ground. I’ve had 3 appointments to fix it and no one showed up.
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Hi there, @user_056674! Thank you for reaching out about your billing statement. If you are unable to access that online, you will need to send a request to our Subscriber Record Center. We can help you in a direct message with what is needed and the
Unable to retrieve itemized device payment receipt
After paying off my mobile device and ending my mobile line, I am unable to login to my xfinity mobile account to see any statements or device payment details. I need a receipt of my device payment showing the details of the phone, payment and phone number.
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Thank you for meeting us here about the service issues with the transfer to Xfinity Mobile, @user_u9cv13. I hope you have resolved the issues by now. If not, we're happy to help.
No phone or texting functionality after switching form Verizon to Xfinity mobile today
Today I switched over to Xfinity from Verizon. I still am unable to make calls or send texts.
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Hello rsdb97 thanks so much for reaching out here via our Xfinity Forums! Did this issue only occur during the live broadcast of the game, or is this issue constant on ESPN(850/1206)?
espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
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@user_r73wxe The Community Forum has been around well over 20 years with customer helping customers. For around the last 10 years, however, we do have corporate employees helping out in the Forums to answer questions that other customer
Am I taking crazy pills?
Is this Forum a joke? xfinity isn't already gouging customers, and then they actually have the gall to rely on their customers to provide other customers with support!?! WOW!
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Billing
It looks like I am about to be billed for a service that was canceled back on or around October 5th. My services at 15 Butter Lane, Reading, PA, 19606 were canceled. I still have xfinity comcast, home, internet, and mobile however a new account was made for me with my new address.
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X1
user_ikjpzq My team is here to help! Are you experiencing similar issues on other online games by any chance? Are you seeing connection issues outside of gaming or no?
Persistent High Ping to VALORANT NA Servers Since Late July 2026 – Possible Comcast Routing Issue
Hi, I’m experiencing a persistent increase in latency to VALORANT servers across all North American regions. Before late July 2026, my usual ping was around 20–30 ms, but it has since increased to approximately 50–80 ms when connecting to other North American servers. My main server still gets aroun
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Need to cancel service at a property I sold
I need to cancel all services on an account at a house I sold several years ago. The service is still active and still billing, but there is no usage. Online cancellation isn't available, so I'd like to do this through a direct message with Xfinity Support so there's a written record. Thank you.
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Customer Service
Customer service is the worst!
I spent almost the entire day today, mostly on hold, with Xfinity Mobile support. On September 13, 2026, I paid off my wife's phone and watch. I was shocked to get a new bill still charging for the paid off equipment! The first person I spoke with was very rude so I asked to speak to his manager. He
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Devices
Brand new cable box repeatedly prompting voice guidance and won’t complete setup.
Tried multiple power cycles, it’s the same thing every time, would you like voice guidance? No, I don’t. I’d like to setup and use my TV services that I pay 300$ a month for. brand new device after the last one starts running terribly and this won’t even work.
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X1
Hello, user_tf6qw4! It's imporant to us you're able to enjoy your favorites and we appricate the chance to help. Let's take a closer look at your account, service needs, and options together and find the best fit for you. Please send us a Direc
Channel 402 - Sports
Why did you remove channel 402? I have paid a large bill for years to watch the MN Timberwolves and Wild. Now you don't carry them. Then when i tried to lower my TV plan, my bill somehow goes up?
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user_am2nju No specific number. The Xfinity assistant may be able to help, but we can also assist with getting the sensor added to the account. If you could send our team a direct message with your full name, the name listed on the accoun
How do I get technician code
“I’m replacing an existing failed Xfinity Home door/window sensor. I have the replacement XHS2-UE sensor and need the one-time Technician Code for the self-replacement process.”
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Hung up on..
By two different customer service agents while trying to get billing issues repaired.
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Customer Service
Cancellation
I need to cancel my Xfinity Internet service, but Xfinity Assistant is only giving me the option to schedule a phone callback. I need to complete the cancellation in writing rather than by phone. Could an Official Xfinity Employee please assist me through Direct Messaging with Xfinity Support or via
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Customer Service
@user_6988fc Thanks for letting us know. We recommend unplugging the box from all cables for a full minute, to clear out the 60 second buffer. Once it is back on and has shown content for a few minutes, press the rewind button five times to see if it
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New set box won’t rewind
We have a new XRE type set box, but the rewind feature does not work. We get an error message that it isn’t supported. We’ve tried doing the system update, restarting, unplugging and plugging back in and none of these resolve the issue. We pay a lot of money for cable service and frustrated by this
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