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I already sent a message last night after posting this. Internet/cable still out almost 24 hours later. Outage tracker just keeps pushing the repair time back several hours every time it gets close to the estimated repair time. Still can’t speak to a
False restoration times/outage map/can’t speak to ANYONE!!!
I’m so irritated with Xfinity right now. My internet has been out for almost 12 hours. When I look at the outage map, it appears that there is no real outage. The only thing on that map is a purple house to show where I am. The restoration time keeps changing to later and later, starting with it cla
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Fraudulent internet service added when I bought a new phone by the Holly Springs Georgia store. Remove this immediately!!
I have spoken to customer no service 4 times. Waste of time. This internet service was added fraudulently. I have not had internet from Xfinity in years! I don’t even have a modem! Stop billing me for something I don’t have you morons!!
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Network Enhancement
My internet service has been out going on three weeks now and I work from home, and this has been terribly frustrating and stressful, can you please tell me when is this enhancement is set to end?
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Customer Service
@user_19nhdt I can get someone out there to help with that line. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top right of t
Exposed orange Xfinity wire in backyard for months
Hello, there has been an orange exposed Xfinity wire across the back of our backyard for months. Could you please have someone come and bury it b/c our kids and neighbors kids keep tripping over it! It’s dangerous!!!
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Exposed orange Xfinity wire in backyard for months
Hello, there has been an orange exposed Xfinity wire across the back of our backyard for months. Could you please have someone come and bury it b/c our kids and neighbors kids keep tripping over it! It’s dangerous!!!
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Customer Service
Voicemail
I need to turn off the voicemail. I don't need it.
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Home Phone Service & Equipment
Hello and welcome to Comcast. I am sorry to hear that you are not able to receive verification codes. You are in the right place and we are happy to to take a look at this for you. Are you getting an error message when you try to send a verification
Can't get phone verification code
I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th
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@user_ctpxbx Thank you for reaching out today on this Xfinity Community thread. As son have mentioned checking the location settings have worked. I would recommend checking for updates to the stream app and the TV /fire stick. Please let us know if y
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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Hello @EunseongBae, thank you for taking the time to leave a post. Sorry you received a bill after submitting your disconnect request. I understand how confusing and frustrating that can be, especially after receiving confirmation that your request w
Canceling internet service
Last Sep 16 (Wed), I requested to cancel the internet service, and on Sep 17, I received an email saying like " We received your cancellation request, and we're on it". However, I received a bill on Sep 22! I don't know what is happening. I just wanna make sure that my cancelation is complete and th
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@Loathethis_company Good morning! We appreciate you reaching out to our Xfinity Forums for assistance with getting some additional information on when your services will be restored. I can see how this would be frustrating, typically we don't have an
False restoration times/outage map/can’t speak to ANYONE!!!
I’m so irritated with Xfinity right now. My internet has been out for almost 12 hours. When I look at the outage map, it appears that there is no real outage. The only thing on that map is a purple house to show where I am. The restoration time keeps changing to later and later, starting with it cla
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You're in the right place for help. @user_u4k1gk Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top right of this forum's page
collections harassment for an account I never had
I have been contacted by the 4th or 5th collections company on an issue that I believed was resolves over a year ago with Comcast. I had received a bill for a mobile account. I have never had comcast as my mobile provider. I filled out and returned the fraudulent claim paperwork and spent a lot of t
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collections harassment for an account I never had
I have been contacted by the 4th or 5th collections company on an issue that I believed was resolves over a year ago with Comcast. I had received a bill for a mobile account. I have never had comcast as my mobile provider. I filled out and returned the fraudulent claim paperwork and spent a lot of t
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Customer Service
StevhanNephilim Thanks for reaching out about your G54 modem and signal/speed concerns. I would be happy to help in any way I can to get this fixed. Is the issue consistant through out the day, and does doing a power cycle of the gateway help any wit
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
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user_lku2qt Good morning. I'm sorry that you have been having so much trouble with processing payments online and by phone through our system since you had to make changes. I know it's a struggle when our remote payment options are not making things
Pay bill
I have tried multiple times to pay my bill.... and can never get any of your systems to get to a point to even enter my payment information. You have charged me late fees again. I have tried calling, and can never get through the garbage AI, which never completes a full sentence. It cuts off, and li
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@user_jjg3ob Thank you for taking the time to reach out to us here on our Xfinity Forums. As sad as we are to hear you are planning on leaving our Xfinity family, this is something that our team can help with. Please send us a DM to Xfinity Support w
California resident cancel service online
Hi, I want to cancel my home internet service without talking to your sales reps on the phone. It's my understanding that California now requires you to provide a method for cancelling service in the same manner as was used to sign up (online). Please help me cancel my internet without talking to an
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@user_nzh57o Thanks for reaching out to us. We do apologize for any inconvenience. Generally, you would port your number out by requesting the transfer PIN from the Xfinity app, which would automatically cancel your account. Did you reach out to Xfi
URGENT - Recover recently disconnected Xfinity mobile number
URGENT – Recover recently disconnected Xfinity Mobile number My Xfinity Mobile account was closed only a few days ago. My mobile number was {edit, personal information listed}. I have contacted Xfinity Mobile multiple times and representatives tell me that the account no longer appears in their syst
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user_r77b5g Good day! We appreciate you taking the time to share your experience, and bring your concerns to Xfinity Forums. This is not the ideal experience we want our customers to have. I'd be happy to help you get in the right direction for getti
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Equipment Return and Plan Cancellation
I presently have a promotional plan for internet and mobile service set to terminate Oct. 14, 2026. I went to a local Xfinity store on Sept. 24th to see what my options may be for the future, and was presented with a plan for both services for $65/month, for which I was agreeable. I repeatedly and v
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