Official

Accepted

Unanswered

Advanced Filters

Search Results (457.4K)

Most Recent
Selected Most Recent

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

5 hours ago

 to the conversation: 

0

0

Transfer of service scheduled for several weeks from now but services were disconnected early

Transferring to a new address has been a nightmare. First, I scheduled the transfer to take place for a couple weeks in advance. We were unsure exact move date but wanted to have access if needed. The night I placed the transfer, at 11pm, I receive a text that Xfinity had just delivered my equipment

Question

I unplugged our modem and tried Peacock and it was working fine. I don't know if having watched a show on Peacock less than an hour ago has anything to do with it working ok. I watch one particular Peacock show every weekday so I'll know better if th

 to the conversation: 

0

Peacock show starts in slow motion

For the past week, when I try and watch a Peacock show, the show is in slow motion and the words in closed caption are mixed with other words. If I let it continue to play for a few minutes, then exit the show, exit Peacock then start all over, the video is fine. Commercials are always fine. Just th

Question

Constant Text to Return Equipment, but no Equipment Listed

We cancelled Xfinity a few months ago. Since cancelling service we keep getting test to return equipment. The link in every text goes to the return equipment page does not show equipment to return. Now we started getting a text that says "we have been charged for un-returned equipment. This is why I

Question

6

1

0

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

5 hours ago

 to the conversation: 

0

0

WORST COMPANY

This issue remains unresolved despite repeated contacts. No clear resolution, timeline, or effective follow-up has been provided. Communication has been inconsistent, and the delay in addressing the matter has been excessive. A direct update and prompt resolution are required.

Question

Xfinity Advanced Mobile Security

How can I permanently disable Xfinity Mobile’s Advanced Security feature? I enabled it on my Samsung Galaxy S24, but now every time the phone starts up, most of my apps stop working — including Xfinity Assist. The only way to fix it is to restart the phone and manually turn off Advanced Security, bu

Question

5

0

0

Just Got Off the Phone with Customer Support and Getting Ready to File a Notice of Dispute

Good morning. I cancelled all services with Xfinity a week ago. This morning, I received a bill due at the end of the month for a month that I will not have services for. This is obviously an error on Xfinity's part. And I believed it would be easy to resolve. So I contacted Customer Support and spo

Question

14

1

0

user_cuq9sg, Thanks so much for your time. We are delighted to know that the refund inquiry has been fully resolved and that the charge was reversed to honor what was originally promised. Please be sure to reach out to us for any future needs by crea

 to the conversation: 

0

Refund

While setting up new modem, I had a problem. Technician in Egypt could not solve problem over the phone, so she set up a home call with Xfinity. That tech solved the problem and did some changes to outside wiring. I was charged $100. Two calls to Xfinity were made. Was told I would get credit next m

Question

user_slq9p5, Thank you for letting us know. I am so glad to hear your issue has been resolved.   

 to the conversation: 

0

CNBC sound drops

Multiple platforms (iPhone, laptop, TV). CNBC sound will drop out for a few seconds intermittently, consistently at end of commercials. Have seen other similar, earlier threads but the issue persists.

Question

Seasonal plan

I would live à seasonal plan since May 15 2026 to October 25 2026. Thank you very much. [Edited: Personal Information]

Question

10

2

0

I lost my live chat with Kumaran

 to the conversation: 

0

0

NHK suddenly removed without notice on March 31 2026

Why did NHK channel 265 in my market suddenly disappear from my lineup on March 31 2026. No notice or warning Watched it for years. Removval. of another channel that didn’t show commercials

Question

I have the same problem. I have received several emails over the past month telling me I need to activate espn unlimited.  When I click on the provided icon I either get "something went wrong we are sorry please try again later"  or, more

 to the conversation: 

0

ESPN Unlimited - Unable to Activate

During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!

Question

@sdspencer2 Thank you for your comment on the thread, here is all things migration of email https://www.xfinity.com/support/articles/yahoo-email-migration-overview.

 to the conversation: 

0

comcast email password needed for imap server- after converting email to Yahoo mail

comcast email password needed for imap server- after converting comcast email to Yahoo mail this week. I get error message "enter user name and password for imap.comcast.net"

Question

user_4fcab3 Hi there! Are you wanting to change your programming as well?   

 to the conversation: 

0

ABC discontinued

I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if

Question

@user_0lud8l   Hi there, thank you for taking the time to lay all of this out. Seriously, this is one of the most detailed write-ups we’ve seen, and it helps a lot.   Based on everything you’ve already done, swapping modems mul

 to the conversation: 

0

0

Frequent Latency spikes / and loss of internet / looking for next steps

Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from

Question

There is no "direct Message" icon. Please explain further!

 to the conversation: 

0

1

ABC discontinued

I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if

Question

@XfinityEmilyB​ Where are we on this? I was in the phone for 3 hours on monday and Wednesday! Ups confirmed on 3 way call that they are ready to issue the claim refund that you have to just fill out the paper they sent you! I checked in again today

 to the conversation: 

0

Paid for a phone never got a phone

I purchased and preordered a phone march 2nd. One time payment of 142.15 They added the phone line to my bill for monthly payment for 36 months of 37 plus 19.99 for insurance Delivery was supposed to be march 6th. Made it to the local UPS hub ware house. No move ment was told to wait until the 11th.

Question

forum icon

New to the Community?

Start Here