Xfinity Community Forum

Top_Notch, have you tried this? To resolve this, please try these quick steps: * Add the Sender to Contacts: Add the @gmail.com address to your Xfinity Address Book. This signals to our system that the sender is trusted. * Check Your Settings:

XfinityAngie

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4 hours ago

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451 Errors

For the past few days, I’m receiving 451 errors from the Comcast email system when I send to xxxxx@comcast.net addresses from a yyyyyy@gmail.com account. What can I do to resolve the issue?

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@user_ypkwel My question ?

EG

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4 hours ago

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U

internet speed

I've never been able to get the speed I'm paying for. I'm paying for up to 1100mps but am rarely able to get even 500. I'm hardwired to my router with a CAT 6 cable and my connection from my modem to the router is also a CAT 6 cable. Both my modem and router are state of the art and rated for up to

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Hello @user_tzc8pk and thank you for reaching out to us on our Xfinity Forums community. We can definitely understand why the issue you are describing would be frustrating for you, but we're here to help!In order for us to investigate this further a

XfinityCliff

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4 hours ago

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Sent to collections after being told I owed nothing.

I had been getting texts and emails telling me I had an Xfinity bill to pay. After endless attempts to resolve this with Xfinity, I was escalated to an Xfinity customer service specialist, who advised me the following, both by phone and by email. This is a direct quote from her email: "You also advi

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Hello, @user_ypkwel thank you for reaching out over Xfinity Forums and glad to see our awesome Forums expert @EG [Edited: updated user] bring your post to my attention. . Working from home myself, I completely understand wanting to ensure your gettin

XfinityJustinC

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4 hours ago

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internet speed

I've never been able to get the speed I'm paying for. I'm paying for up to 1100mps but am rarely able to get even 500. I'm hardwired to my router with a CAT 6 cable and my connection from my modem to the router is also a CAT 6 cable. Both my modem and router are state of the art and rated for up to

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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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4 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Concern moved here to the E-mail help section.

EG

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5 hours ago

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4

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Email on iPhone

I keep getting incorrect id or password. Works on my laptop fine but iPhone while using Oulook

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T

@XfinityMatthew People who are emailing me are getting "Delivery Incomplete, 451 4.2.0 Throttled." Is this what was happening to you? And was it resolved? Last month I was the one not being able to send to certain people and this month, they can't s

Top_Notch

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5 hours ago

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451 Errors

For the past few days, I’m receiving 451 errors from the Comcast email system when I send to xxxxx@comcast.net addresses from a yyyyyy@gmail.com account. What can I do to resolve the issue?

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U

@user_2eq523 I've been battling with support for this exact issue for DAYS now and they won't turn it off.

user_8p4pxf

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5 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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Concern moved here to the Community Center help section.

EG

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5 hours ago

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N

How do I unjoin this

I do not want to join xfinity forum. Not sure I got here. Please delete my account. I’m 84 years old. I’m getting notifications I do not want.

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user_ok0u0a, I am happy to hear it. I can understand the concern with updating to an easier activation process. Just to confirm, were you able to successfully activate your free Disney+ and Hulu streaming subscriptions?

XfinityGabriel

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5 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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@XfinityMarshante see below email from your people. STILL NO CONTACT - I’ve called for days. Thank you for contacting our executive office with your questions and concerns. We value your business and appreciate the opportunity to

user_246llg

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5 hours ago

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File complaint on Xfinity with BBB and State Attorney General

Have been dealing with an account reduction with Xfinity for almost 3 months. Bill reduced by a manger after promising reduction, then raised back up. Dealt with overseas employee who promised reduction of bill with no service change to a price agreed to and SIGNED for. Billing promise never came tr

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Thank you for letting us know you've sent those messages, user_6ok25y. We do review these in the order received, and look forward to serving you.

XfinityAlfonso

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5 hours ago

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Why Was I Not Told About $100 Installation Fee Before Transferring?

I recently moved to a new address and initially contacted customer service to cancel my Xfinity service. During that call, the representative encouraged me to continue my service at the new address, and I agreed. However, I was not informed that my new address is considered a primary address that ha

Question

Hi there @user_q4onfc. I'd be glad to check to see if you are eligible for that promotion. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • C

XfinityRaf

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5 hours ago

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Reduced rate

I want 5 rate Xfinity is advertising, $40 for 300 meg

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U

Hello yes I’m sorry I was out of town. I got back early yesterday morning and my Wi-Fi worked just fine all day but today today it’s been going in and out every 10 minutes

user_jde4pz

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5 hours ago

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My gateway box keep shutting off like every 10 min.

my gateway box shuts off every 10 minutes and then when it turns back on in a blink orange and then connect for like two seconds and then turn back off again I’ve only had this box for about two months

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Good afternoon @xslsiw. We could place an order for you, but cannot guarantee that specific box will ship since it is all based on warehouse inventory. It's the same with our XFINITY stores. If you would like me to check the inventory of your local s

XfinityRaf

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5 hours ago

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Order an Additional Cable Box Online

30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out

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U

Some one made it right on the xfinity part. Thank you and I would definitely recommend updating an easier way to activate Disney and Hulu in the near future for users.

user_ok0u0a

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5 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Thank you so much for this information. Have you tried to view the statement via the Xfinity App? I took a look at my app and was a able to view the statements.

XfinityRoberto

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5 hours ago

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Billing statements - why so difficult and slow to obtain?

I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef

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U

Tv

I can hear it playing but i can’t see it, it keep saying set up to connect and once I do the screen goes bck to set up again

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Flex

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user_ok0u0a, Thanks for confirming this for us. Can you tell me what you see when you visit this link here? When you enter your Xfinity ID and password and click Lets go to sign into your XFINITY account, do you see an Activate option next to the Dis

XfinityGabriel

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5 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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@XfinityJeff i just sent you a new message. Please reply. Thank you

user_6ok25y

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5 hours ago

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Why Was I Not Told About $100 Installation Fee Before Transferring?

I recently moved to a new address and initially contacted customer service to cancel my Xfinity service. During that call, the representative encouraged me to continue my service at the new address, and I agreed. However, I was not informed that my new address is considered a primary address that ha

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