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@tbill1 yes, it was an NFL game. Are you suggesting that other recorded shows are not in the cloud? But even when watching live TV, the response to the remote control is extremely slow in many cases.
DVR Watching Recorded Show
While watching a recorded sporting event, I often fast forward fairly frequently through the game. I've noticed, especially with the current cable box as compared to the previous version, that it is much slower to react to my remote control requests. In addition, it gets confused very often, and eve
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Some follow-up information in case anyone wants to know the outcome here: A tech visited. He replaced the splitter, and possibly some other things, he did not give many details. After this, the older Arris S33 worked much better. Previously it had
Upgrade from Arris S33 to new Arris S34: Frequent "Loss of Sync" and upstream channel flapping
I recently decided to upgrade from my Arris S33 to an Arris S34 to take advantage of the mid-split upload speeds rolled out to our area (Seattle 98102) some time ago. I'm able to provision the modem, and it sort of works, but I observe frequent, brief disconnects. These correspond to “Loss of Sync”
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user_wqk2hk Thanks for allowing us to help with your cancellation request. I'm glad we were able to get that sorted out for you. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your night.
Cancel my account
I am done with xfinity. First you charge me for 9 months of a service none of you employees can explain to me how to use. Then you keep charging me for it for an extra 6 months after you told me it was canceled. To add insult to injury you went up 10 dollars on my internet when I finally managed to
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The problem was the guest!
Home network
I have a friend is staying at my condo in Punta gorda Florida and he is unable to connect to the Internet, even though he has the right password
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When you signed up for the service you agreed to the billing terms; whether or not you actually turned it on and used it is irrelevant.
Debt removal
I was charged for a phone plan that I never used nor did I turn on. Each time I called in to have it canceled I was just credited, and the last agent informed me it was closed. Now it shows up on my credit report and is affecting my score
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Hello @user_gk9hk7, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Check out:Xfinity Camera and Video Doorbell troubleshootingTroubleshoot scenes in the Xfinity Home app
Recording
My cameras were recording now they stopped and won’t give me the choice to record again
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user_cca937. I can understand how frustrating that would be, especially when you're traveling and expecting to watch the channels included with your TV package. Some channels, including certain local, subscription, and sports networks, have licensing
Streaming not available
Screen says Device Not at Home. Suddenly can't access Xfinity stream.
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Way to expensive
I have been a long time customer of Xfinity and recently my bill changed by almost 60 dollars. I went in to speak with someone about it. I have basic internet and the lowest tv package, my previous bill was 131. Recent statement was $187. After 20 mins at the counter with hardly any communication fr
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Customer Service
Order got canceled due to not verifying myself
Hello my iPhone 18 pro max got canceled cause they said that u have to verify myself with a photo id. I click on the email and it says reorder, it says in the email that I won’t get charged. I click reorder and it shows that I have $114 to pay for it again. In the email it says I won’t get charged f
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Billing
user_f5ytxx - Thank you for being our eyes and ears on the other end. Let's take a step back and work through this together. Could you walk me through the exact steps you're taking and let me know at what point the screen goes dark? To help narrow th
Seems to be no reception through my Roku device.
My personal Xfinity WiFi seems to have a strong signal. And the Roku opens to its normal view of that available apps like Netflix or Prime. None of these will open and there is a “no connection” appearing in the upper right side of the screen. Does that sound like a problem you can diagnose and get
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@XfinityDemitrius I use a credit/debit card but am unaware of any blocks on my account that don't allow online payment.
"You'll Need To Make A Payment In Store"
As the subject suggests, we're being redirected to make a payment in store. ABSOLUTELY NOT. I loathe the whole "I've been a customer ex amount of years" statement, but we have been customers for a while and I REFUSE to drive to a store to make a payment. That's just not going to happen.
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HI there, @TiffanyNgoc! It's great that you want to take advantage of the included Peacock Premium subscription. So much great stuff on there! I catch up on my Bravo shows there. Have you tried the activation steps listed here, https://www.xfinity.co
Peacock activation missed window
Hello is there anyway way for me to get an activation link or code for peacock? I didn’t know there was a 90 day window and I have missed that timeframe unfortunately I do not have access to the activation link anymore
Question
I am trying to watch my normal Chanel’s and MLB/NFL games while on the road. The Xfinity app keeps telling me I can’t do that because I am not at home. I am using a FireStick connected to an .LG TV and a Winegard 360 5G system. I am shocked that I ca
Streaming not available
Screen says Device Not at Home. Suddenly can't access Xfinity stream.
Question
Still not working. The screen instead of opening the Roku page went dark
Seems to be no reception through my Roku device.
My personal Xfinity WiFi seems to have a strong signal. And the Roku opens to its normal view of that available apps like Netflix or Prime. None of these will open and there is a “no connection” appearing in the upper right side of the screen. Does that sound like a problem you can diagnose and get
Question
Hey @queens2183, thank you for visiting our official Xfinity Forums Community support page. If a payment was rejected, it can take up to 6 months for the payment block to be removed. If you pay with a credit/debit card, the block would only be associ
"You'll Need To Make A Payment In Store"
As the subject suggests, we're being redirected to make a payment in store. ABSOLUTELY NOT. I loathe the whole "I've been a customer ex amount of years" statement, but we have been customers for a while and I REFUSE to drive to a store to make a payment. That's just not going to happen.
Question
user_3l3vcx - Our engineering team is actively investigating this issue and working toward a resolution. We truly appreciate your patience and understanding as they continue their efforts to address the problem. Thank you for bearing with us while th
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
Question
Was this an NFL game? if so, then the reason you are having problems is because you are watching the cloud version which Xfinity has forced upon you. This has been going on now for 3 years, I have the exact same problems you have described. It gets s
DVR Watching Recorded Show
While watching a recorded sporting event, I often fast forward fairly frequently through the game. I've noticed, especially with the current cable box as compared to the previous version, that it is much slower to react to my remote control requests. In addition, it gets confused very often, and eve
Question
Xfinity Stream App on TV
Hello, I am having trouble setting up my Xfinity streaming app on my Samsung Tv. We read that you could use a Roku and that does it work either. We are getting the following error message. We have the Xfinity Ultimate TV plan. We cannot support high speed data customers without a video subscription.
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Xfinity Stream Website
@TerriB Yeah.. If you dig into the Yahoo mail settings you can build out the filters. They work. Do that in the browser first then train Outlook to get what the filters miss. Also, if you've a large email circle of friends, just start to be REALLY i
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hey there, @user_x04dd8! Thanks for taking the time out of your day to create a post. I understand it can be upsetting when a promotion ends and your cost goes up. We are glad to go over plan options with you. Please send us a direct message with you
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Way to expensive
I have been a long time customer of Xfinity and recently my bill changed by almost 60 dollars. I went in to speak with someone about it. I have basic internet and the lowest tv package, my previous bill was 131. Recent statement was $187. After 20 mins at the counter with hardly any communication fr
Question