Xfinity Community Forum

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Remote stuck on one channel

Can only get one tv station. Will not change channel

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X1

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How did you know that the agent that reactivated my CableCard is a "she?" I'm not sure I understand what you mean by "Did she have any other questions or concerns tech?" Why would "she" have "other questions or concerns" - I was the one who contacted

MrReis

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5 hours ago

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Disappointed in cable card support being discontinued

I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa

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BIslander My apologies, I thought you may have been having the same or similar issue. Thank you for correcting my mistake.

XfinityPaula

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5 hours ago

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Prime Video not launching with Xfinity app

Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I

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Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.

Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc

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Email

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@XfinityPaula I'm not the one with issue. That's a question for @user_28aebf

BIslander

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5 hours ago

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Prime Video not launching with Xfinity app

Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I

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user_h5e1fs Let's get your account pulled up and see what we can do for you. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or visi

XfinityPeterH

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5 hours ago

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U

Need Technician Appointment

My wifi is not connecting to devices across my apartment. I need a technician to come help. We have an Xfinity Wifi booster but the issue persists despite the device I want to connect to the wifi only being two rooms away. Everytime I try to talk to an agent the Xfinity AI Assistant runs me through

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Trade in

I shipped my Trade in on 10/5 it was moving along fine until it got to Texas now it still say on the way to the facility but it’s been over two months

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Devices

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I haven't been able to get a technician to come to my apartment because I can't schedule one to come. Every time I try to schedule a technician Xfinity's support tries to get me to reboot my router or to troubleshoot things. My issue is I need to sch

user_h5e1fs

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6 hours ago

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Need Technician Appointment

My wifi is not connecting to devices across my apartment. I need a technician to come help. We have an Xfinity Wifi booster but the issue persists despite the device I want to connect to the wifi only being two rooms away. Everytime I try to talk to an agent the Xfinity AI Assistant runs me through

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This is exactly what I’m going through right now I could copy and paste the same story my phone was shipped from MI to Tx and it has been stuck in the same place since 10/15

user_yntlea

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6 hours ago

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My trade in device to Xfinity has been lost in transit

I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr

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Bcrown, Hi there! Thanks for taking the time out of your day to reach out. As someone who enjoys watching entertainment on my TVs, I can understand the inconvenience caused by severe pixelation. I am sorry to learn about this experience. You've reach

XfinityGabriel

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6 hours ago

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amplifier replacement?

I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at

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Hello user_tcwnk6! Thanks for reaching out to us here for help with moving your comcast.net email address over to yahoo. The transition is pretty simple, I have moved over 2 of my accounts so far. You should receive an email invite to move your addre

XfinityPaula

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6 hours ago

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After soft ware update on iPhone says needs imap password

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Hi there, @Corbwest! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the packet loss issue you've been experiencing. We can certainly check into it. Please send a direct message to us by clicking the chat icon in t

XfinityFrank

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6 hours ago

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packet loss

I have been experiencing severe latency spikes and jitter on my connection for over 2 years at my address and a tech visit almost every couple months from you without the issue ever being resolved. My modem-to-router ping is stable (0–1ms), but upstream from my CMTS (hop 2) I’m seeing spikes from 25

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Good morning @user_5vwx48, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the experience that you had with that person claiming to be a Xfinity employee. We don't generally reach out to

XfinityJeff

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6 hours ago

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Scam using official Xfinity number

I received a call from official Xfinity phone number. The caller claimed he is from Xfinity technical department and said my home IP address has been hacked. He use netstat command to prove my IP address has been hacked and asked me to download Anydesk from Xfinity Web site to remotely control my la

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Very poor customer support - so stable internet connection

My internet is only 30% of my plan speed and keeps loosing connection. I contacted the support several times and they were always restarting my modem and trying things which did not help. My appointment with a technician is a week away - the earliest possiblity !!!! Today I was asked to reset my mod

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Customer Service

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