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Nashville. My cable line was cut.
My cable line was cut during the ice storm last Saturday. There is no outage in my area. The AI assistant keep suggesting that restart my stuff and not letting me connect to a person. I tried to put in a support ticket myself but I keep saying something went wrong, information not went through.
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Customer Service
@MadMomma772 it is super frustrating im sure by now you know its all a scam and they need to be put out of business
Xfinity Mobile Free for a Year Scam
I have the Xfinity Fast Internet plan (600mbps) and have received emails/mailers saying my Internet plan comes with a free one year mobile line. We signed up on August 16 and were billed yesterday for $42.81. I called and was told my Internet plan doesn’t qualify and the line will not be free for a
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so my post was editied by who?
Unethical and deceitful behavior by a company
You know what y’all wanna block me from every other way mouse use the form I am sick and tired of the abuse that I’ve been getting agent de-escalation departments Corvette security department that help you people think you are you want to not report my payments on my statements you want you not repo
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i have repeatedly responded to xfinity employees to no avail yuou guys yhomk this is a game or joke why is it that so many othewrs are having same issues about the phone scam trade in and im constantly blocked on the phone and chat assistant fake ema
Unethical and deceitful behavior by a company
You know what y’all wanna block me from every other way mouse use the form I am sick and tired of the abuse that I’ve been getting agent de-escalation departments Corvette security department that help you people think you are you want to not report my payments on my statements you want you not repo
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@XfinityDena Thanks.
Do the latest Xfinity X1 TV Boxes have VISUAL and FULL SCREEN Rewind and Fast Forward on TV?
Do the latest Xfinity X1 TV Boxes, including the 4K wireless one, maintain the same rewind and fast forward experience on a TV as the older boxes such as the XG1-A? Most importantly, I'd like to know whether Rewind and Fast Forward are still both VISUAL and FULL SCREEN at all speeds except the faste
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I’ve been trying for 3 days to activate Peacock Premium through my Xfinity account offer. I get the same error messages (an account already exists). When I log into Peacock it isn’t set up and asks me which plan I want to pay for. I must have chatted
Peacock Premium activation trouble
I redeemed my Platinum rewards offer for Peacock Premium. I can see my valid receipt, I got the email confirming the $0 bundle added to my account's plan. I followed the /activate-peacock link, I signed on and I can see that my account has been successfully created. However! I cannot access any Peac
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@user_1yjv6m We're having the same issue. Everything shows TV Core but I waited and our bill shows TV Plus. If I "shop" new plans, it shows our current plan is "TV Core". It also shows we have 2 TV boxes (we have 1) sometimes, 1 other times, but whe
New Contract: Glaring Billing and Account Status Errors
Hi, We have been Comcast home consumers for over thirty years. On December 15th, we signed a new deal for 1 gig monthly internet and TV Plus. I can provide the contract receipt if helpful. However, our Xfinity online account wrongly reflects our TV plan as the Core Plan, as opposed to the TV Plus pl
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Package Delayed
I recently switched to xfinity mobile, mailed the package with my trade in phone but usps delivery was delayed. and my payments will start in a few days. please help
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Customer Service
Worst Customer Service!!!
WORST CUSTOMER SERVICE EVER!!! I have been an Xfinity internet customer for over 35 years and in June 2025, while dealing with an internet problem, was talked into switching my four cell phones from Verizon to Xfinity with the understanding that the balance owed on the phones from Verizon would be c
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Customer Service
I am incredibly sorry to hear about the frustrating experience you’ve had. No customer should ever be raised at or pressured into an unwanted upgrade, especially when they just need their existing service to work @user_ls48dr. To confirm, are
Poor Service, Intermittent Hardware Issues
I’ve been experiencing frequent outages since I signed on with Xfinity. The longest of which began last week, Friday 1/23/2026. My modem remained unresponsive through the weekend. A customer service representative scheduled a tech appointment for me but it was cancelled due to weather. When tried to
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Only TV GO channels showing, no locals
I turned in my cable box today at xf store. She asked me if I had xf modem because order said I was going to lease one. Nope, I’ve owned an Arris sb8200 for several years. Worked fine with the full channel lineup on xf stream last night. Tonight after my visit to the store, just tvgo channels. Somet
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Xfinity Stream App
There is a long thread here about the things I have tried. That is one of them. I spent 2 hours on chat with a live agent. The first person said they were 100% sure they could fix this issue. 30 minutes later they transferred me to a different per
Cannot split bands
I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new
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@jdawg90, thank you for providing all of that information. I would like to take a deeper dive into everything with you. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to
XRE-03059 Error on Some Channels
This afternoon someone in our home stated that we were not able to get some channels on our TV. I just tried a few different channels and some work fine and some are pixelated (TruTV, ABC, etc.) and/or give the XRE-03059 code. It says "no issues" in our area, but it seems like that often lies. 1. Ou
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Watch activation on standalone line failing with something went wrong try again later message
Xfinity watch activation with standalone line not working..I chatted with multiple chat agents..I performed factory reset on watch and restarted phone. Multiple times.. unpaired the watch and paired and tried not working..walked into the store and tried not working..I was told system is down..this i
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Customer Service
Plan reverted to 1.2TB cap in January 2026.
I've had the new unlimited internet data plan with 5 year price guarantee including unlimited data since June 2025 and my usage table shows 0GB every month since then, but suddenly January 2026 the data usage shows I reached the monthly cap and now also shows an overage amounts. I can't figure out w
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Customer Service
@XfinityMatthew Xfinity Assistant said there we no outages in my area but the outage map finally showed an outage about 1.5 hours ago. It's no longer on the map and, currently at least, our TV is working again. I tried a system refresh tonight and i
XRE-03059 Error on Some Channels
This afternoon someone in our home stated that we were not able to get some channels on our TV. I just tried a few different channels and some work fine and some are pixelated (TruTV, ABC, etc.) and/or give the XRE-03059 code. It says "no issues" in our area, but it seems like that often lies. 1. Ou
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Thanks for taking the time to post on our community forums, user_pum3ky! Sorry that you've run into trouble trying to modify your Xfinity gateway settings through the Xfinity App. You're in the right place for help, and our team would be more than ha
Cannot change Xfinity router settings.
The tech who came home and set up my router told me that the ability to control router settings would be present on the app within a few hours of him setting up the router. That did not happen, I do not have a wifi tab on my app. Since then I've interacted with multiple Xfinity agents who say they'v
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Since sometime mid-late December as well? I'm unsure of where you are, but this is a pretty big issue for a lot of south eastern Xfinity users at the moment. I would tread carefully on replacing anything on your network, as I spent roughly $600
slydemise
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Recent ping increase and packetloss over the past month
Hey I've been using Xfinity for a long time and used to get 20 ping on most games and servers now it jumped up to around 40-50 with 1-5% constant packet loss making it unplayable this has been happening from the past month or few. This happens on all devices including my pc which has ethernet my pho
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