Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Be advised that sending an unrequested direct message to the support team is a violation of their for

EG

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12 hours ago

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Direct message

How do I access to direct message icon to speak to someone about discrepancies in my bill?

Question

Thanks for posting this on our Xfinity Community forums @user_ubwnbf! So you have two accounts that you want to link together! There are a couple of questions you'll want to consider; - Do each of these accounts have a Pri

XfinityCliff

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12 hours ago

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Unable to Link accounts

I have Xfinity at two addresses, both internet. I was able to work with an xfinity customer support person to setup the 2nd address, but I want to link the two so I can manage both from the web or app. Whenever I try to Link accounts, I put in the address (and the address does automatically show up

Question

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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Battery Backup for Prp Wifi Extender

I would like to order the battery backup for my Pro Wifi Extender.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

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customer service

I am receiving email that states my service will be automatically upgraded and I must agree and reregister or my email will be disconnected by July 10 Maria [Edited: "Personal Information"] [Edited: "Personal Information"]

Question

C

I already messaged Xfinity Support days ago and no one answered. Do I need to send another different message to Xfinity Support?

claireinz

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12 hours ago

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Xfinity install no-shows

My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f

Question

Hi, @claireinz I'm sorry for the trouble you are having trying to send us a DM. How to Send Us a Direct Message: Click “Sign In” if necessary. Click the “Direct Messaging” icon. Click the “Start new conversation&

XfinityRichard

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12 hours ago

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Xfinity install no-shows

My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f

Question

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Where are the HUMANS

It's so hard to reach a live (with a heart beat) agents to help. But you can always get a live agent to call you if your bill is behind. SMH. Loss cable and Internet service on July 3rd about 9pm pm due to weather they say but the weather had ended shortly before 9pm. Kept getting messages until 2pm

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Customer Service

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Hi Richard, your name is"XfinityRichard" is not populating in the direct message.

claireinz

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12 hours ago

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Xfinity install no-shows

My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f

Question

Happy 4th @user_r55wgg. Thank you for all the troubleshooting you have tried so far. If the Xfinity app is alerting you to a service interruption in your area, you can trust that information. We appreciate your continued patience while we work to res

XfinityJoe

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13 hours ago

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Internet outage. Xfinity Support

Hello. My internet has been out for 12+hours and I suspect i am the only person affected... this is what the outage map shows. I need someone to help me troubleshoot this. How do I connect with a live person. By the way, requiring a customer to search the internet for how to reach you is horrible cu

Question

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Unable to Link accounts

I have Xfinity at two addresses, both internet. I was able to work with an xfinity customer support person to setup the 2nd address, but I want to link the two so I can manage both from the web or app. Whenever I try to Link accounts, I put in the address (and the address does automatically show up

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Sign-In and Account Management

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Concern moved here to the E-mail help section.

EG

commented

13 hours ago

to the conversation:

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forgotten imap password

message says to enter imap password i don’t remember it

Question

JJBC2002 Thanks for flagging this. We can understand why that would be frustrating, especially if you are Diamond level and are checking during the same window when others are already seeing and claiming the free movie reward. Xf

XfinityAirelle

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13 hours ago

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Xfinity Rewards Free Movie Not Appearing on Rewards Page

I've noticed that the Xfinity Free Movie that comes out on Thursdays doesn't appear as an option for me, despite checking throughout the day on Thursday and being at the Diamond Level. For the past few weeks, I have seen it offered starting around 12 pm EST. I checked soon after, but it doesn't appe

Question

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Downed cable line

A branch fell and took the line down with it

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Customer Service

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Post moved here to the Xfinity Compliments section.

EG

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13 hours ago

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Amazing Customer Service!!!

I specifically travel to the Burlington Mall location just to work with Joel because he is the absolute best at what he does. Over multiple visits, Joel has successfully resolved several different complex issues for me. He has handled my Xfinity billing issues, quickly diagnosed and fixed technical

Question

Hi there, @claireinz ! I'm sorry no one was able to respond earlier. Unfortunately, I'm not seeing your information on my end at the moment. If you'd like, please send me a direct message again with your information, and I'll be happy to take another

XfinityRichard

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13 hours ago

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Xfinity install no-shows

My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f

Question

user_bmmwdm Good afternoon, and welcome to Xfinity Forums! Having an unexpected increase can be alarming. Have you had a chance to look at the details of your statement (page 3) to see if had a promotion expire recently?

XfinityKassie

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13 hours ago

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Porque mi factura cambio en octubre de 2025

Yo pagaba 78.$ y ahora me están cobrando 100$ quiero que me expliquen

Question

C

I did this already. No one has responded

claireinz

replied

13 hours ago

to the conversation:

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C

Xfinity install no-shows

My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f

Question

U

I did try to reboot with no luck. I know my app says I'm having an outage but how do I tell if it's particular to my home vs being part of a larger outage? The outage map shows no other users affected. What is being done to fix the situation? If you

user_r55wgg

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13 hours ago

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Internet outage. Xfinity Support

Hello. My internet has been out for 12+hours and I suspect i am the only person affected... this is what the outage map shows. I need someone to help me troubleshoot this. How do I connect with a live person. By the way, requiring a customer to search the internet for how to reach you is horrible cu

Question

Hi there @user_gz15s3 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. Please send us a direct chat message with yo

XfinityDemetrise

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13 hours ago

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URGENT Escalation: Repeated Account Migration System Loop Breaking 5-Year Internet Promotion Guarantee

I am contacting you to request a permanent manual intervention to resolve a recurring billing issue that frontline customer service has been unable to fix. My account is stuck in a systemic looping error where my mobile phone line is repeatedly stripped from my residential plan, assigned to an unaut

Question

I’m using fire stick and Roku on three tvs. So tired of xfinity app FAILS! Why do I even try the fixes? It’s never a ME problem!

Anon58924

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13 hours ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

Question