Xfinity Community Forum

U

Hi! I did just that as I posted here for everyone to see. Please acknowledge receipt. Thanks!

user_18wfh3

commented

8 hours ago

to the conversation:

0

U

Xfinity Engaging In Intentionally Deceiving Customers And Stalling; No Refund 3 (Three) Months+ (!) After Cancellation Despite Promises

To spare you the unnecessary details, here is the pitiful timeline of events: 11/04/2025 – billed for the month ahead, as is typical 11/06/2025 – call to cancel as this cancellation request in the system is a condition for me to be able to order NOW internet, an affiliate of Xfinity, but a separate

Question

U

Great point. They are currently in flagrant violation of iOS TOS. Would love to see this news spread far and wide.

user_nxn9fu

replied

8 hours ago

to the conversation:

0

U

How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

Question

U

Hi! I did just that as I posted here for everyone to see.

user_18wfh3

replied

8 hours ago

to the conversation:

0

U

Xfinity Engaging In Intentionally Deceiving Customers And Stalling; No Refund 3 (Three) Months+ (!) After Cancellation Despite Promises

To spare you the unnecessary details, here is the pitiful timeline of events: 11/04/2025 – billed for the month ahead, as is typical 11/06/2025 – call to cancel as this cancellation request in the system is a condition for me to be able to order NOW internet, an affiliate of Xfinity, but a separate

Question

@user_zu2225 you're welcome! we will continue to check on it but right now we are still waiting on that resolution.

XfinityAbby

replied

8 hours ago

to the conversation:

0

U

Expiration Dates for movies from premium networks aren't being displayed.

I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length

Question

U

I have 3 issues - phonee return, refund for phone, and mobile bill was to be free for 1 year

I was shipped 2 phones in error. An escalation team member told me there would be a ups pickup but it never happened. Also, i was to receive a refund, and third The only reason I got this phone for my granddaughter was because it was to be a free line. But you are charging me!!

Question

•

Customer Service

5

1

0

U

I am also having issues with the admin tool page. I am attempting to turn on MoCA mode. As another user point out the “Gateway” option on the left menu of 10.0.0.1 doesn’t expand when clicking. Seems like a glitch on the coding of the website. Are th

user_n3ym8c

commented

8 hours ago

to the conversation:

0

1

xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?

Question

U

lol apparently it’s “inflammatory” to call this company (and their) practices “garbage” and to say “forget them”. forever protecting the corporations, eh?

user_nxn9fu

replied

8 hours ago

to the conversation:

0

U

How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

Question

U

Cut cable

Our tree removal service cut our cable! Help!!

Question

•

Customer Service

10

1

0

Hey Xfinity did you know it’s against iOS TOS to shove your notifications down my throat with no way to opt out? Can you please confirm that you refuse to fix this problem so that I can screenshot this entire thread full of your blatant incompetence

jslberto

commented

8 hours ago

to the conversation:

1

U

How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

Question

user_bvhh4e Thank you so much for reaching out for help with the reception/pixelation issues you have been having. I can understand why you would want a tech out as soon as possible; however, we are booked out for a few days already, so if one is nee

XfinityAmandaB

commented

8 hours ago

to the conversation:

0

U

Pixelated screen for 4 weeks from the hours of 2pm-8pm EST

Hello, Xfinity recently conducted an “upgrade” in my neighborhood. Since that time, I have not been able to access television service between 2:00 p.m. and 8:00 p.m. each day for the past month. My televisions are brand new, so this appears to be a network issue rather than a problem with my equipme

Question

Tv wont connect to internet

Tv service stopped and now we can't reconnect. Internet works tv does not. Tried rebooting both devices and still wont connect

Question

•

Customer Service

5

1

0

Hello user_uf37rq thank you so much for taking the time out of your day and adding your voice to the conversation here on our Xfinity Forums! The Xfinity Rewards Smartwatch Discount is a great option for those interested, and is not an attempt on dec

XfinityAlfonso

replied

8 hours ago

to the conversation:

0

K

Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

Question

Hello @user_9rvtys thank you for reaching out on our community forum. I know our teams are working hard to get everyone's services restored. If you would like me to take a look at the status of your address you can send us a direct message. Please s

XfinityAbby

commented

8 hours ago

to the conversation:

0

U

Outage

What is the status of the outages in the west monroe, La/Ouachita Parish area, after winter storm fern.

Question

Thank you for reaching out to us here for help to see about having that email resent, user_miuogp. Let's take a closer look and tackle this together. If you could please send a direct chat message with your full name and complete service address to &

XfinityThomasA

commented

8 hours ago

to the conversation:

0

U

Debit Card

I accidentally deleted the email for my debit card. Would it be possible to have it resent.

Question

Hi @user_v6j1e4 we would love to take care of this for you. Please send us a direct message with your full name and the address where you had the service. To send a direct message: Make sure you are signed in here in the Xfinity

XfinityEva

commented

8 hours ago

to the conversation:

0

U

Keep received text message for returning device

I canceled my plan and have already paid the final prorated bill. However, I am still receiving text messages from Xfinity asking me to return a device that I have never had. I visited a store, and the agent confirmed that, according to the system records, there are no devices associated with my acc

Question

user_tbiagq Thank you so much for stopping in for help with the billing increase you have seen. We do go through a rate adjustment at the beginning of each year, but we always let each customer know of the impacts beforehand. We start providing notic

XfinityAmandaB

commented

8 hours ago

to the conversation:

0

U

Billing

Did prices go up again

Question

Accepted Solution

Hello, user_2rtu26. Thank you so much for reaching out to the community here on the Xfinity Forums. I know managing payment methods can feel a bit confusing at times, and I’m glad you came to us for help. Here’s a clear, step‑by‑step guid

XfinityThomasA

commented

9 hours ago

to the conversation:

0

U

Payment method

I am trying to change my payment method but can't find the proper screen.

Question

user_zelnpu My team can definitely help you with your account concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign

XfinityShawn

commented

9 hours ago

to the conversation:

0

U

Update plan

Cancel phone and cable. Update internet service

Question

U

im absolutely furious. i do NOT want ads and its disgusting they do not give the user the ability to opt out. as soon as my contract is up, i'm moving to fiber -- [Edited: "Inflammatory"].

user_nxn9fu

commented

9 hours ago

to the conversation:

0

1

U

How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

Question

U

I have no service. Cable on street. Xfinity tells me there are no outages and wants me to restart my modem. I need a human. So angry.

I work from home and have had no cable going on three weeks. For weeks I’ve been unable to explain to any humans that a tree fell through the cable line because they said there was an outage in my area. Now they are texting that the outage is fixed though it is not at my house and no cable line is c

Question

•

Customer Service

5

1

0