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Unable to Access Email
Each time I select the link to access email (connect.xfinity.com.) it takes me back to the "Using and managing Xfinity Email accounts" page.
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We appreciate you joining us here in the community forums, user_63v9vg! I'm sorry to hear you ran into issues with the Multi-View function. To get a better idea of the issue, were you originally trying to watch the game through an X1 cable box, or th
cannot exit MLB multiview
I added the More Sports & Entertainment to watch the Detroit Tigers. When I go to the game on my smart TV, I am getting a 4 screen Multi-view. Supposedly, I can use arrow keys to choose the one I want to watch but that feature is not working. Pretty worthless for watching a single game. Tried it wat
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Lost equipmet
I have lost the equipment for my Xfinity service in a move out of state. How do I settle for these lost items? I’ve had 4-5 dead end calls between Xfinity and the recovery company.
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Billing
Hey there user_vg2vl7, thanks for taking the time to post on the community forums! I'm sorry that you haven't been able to watch the Cardinals games just yet. Our team would be more than happy to take a look at your account to confirm availability of
St. Louis Cardinals channel 1261
The Cardinals and MLB organization it says Xfinity will broadcast the games on channel 1261 - but here in Little Rock Arkansas there is no channel 1261. Here is a channel finder for fans to easily locate where to watch games depending on the video distributor they utilize, including Spectrum and Com
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Hello @Pierre_P and thank you for posting your concern on our Xfinity Community forum! Poor picture quality can definitely be a concern when trying to enjoy your television programming, and that would definitely frustrate most of us. XB7 Gateway
pixelating
Xfinity sent me a new modem XB7. Ever since it's been connected, TV is pixelating/interrupting non stop. If I unplug the coaxial cable, TV is fine, but that means no internet.
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Hey there, user_ywvj99! We appreciate you posting on our XFINITY Community forum. We are sorry to hear you having trouble with your subscription cancellation request. Not to worry, you have reached the right team to assist you! Please send our team a
Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253
This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport
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You've reached the right place for assistance, user_5p2ce7! Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:• Click "Sign In" if neces
Xfinity Promotional Card Not Working
I was given a $200 Xfinity promotional Mastercard. It has been activated but it doesn't work. I've tried charging it for the full $200 as well as smaller amounts and it always declines. I have also tried using it on multiple different websites and through Apple Pay and still declines. Extremely frus
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Exposed cable
I have an exposed cable in my backyard that needs to be repaired.
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Customer Service
I posted in another forum, but am not sure it was the correct one, so will cross-post here. I live in Washington DC and access Xfinity through a TiBo with a car card. Channel 1261 isn’t showing up for me, and I wondered it were an IPTV channel
I should be getting Washington Nationals game coverage but am not
I should be getting Washington Nationals game coverage but am not. The screen says there are programming restrictions, and I should tune in on my tv, which is where I am trying to access
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Unauthorized charges for almost a year
In April 2025, I added a second line to my Mobile account. This was for a friend, they used it maybe a month or two at the end of May early June I contacted support, requesting to disconnect the second line as it wasn’t needed. I was assured, after being transferred to multiple different agents that
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Plan
Xfinity Promotional Card Not Working
I was given a $200 Xfinity promotional Mastercard. It has been activated but it doesn't work. I've tried charging it for the full $200 as well as smaller amounts and it always declines. I have also tried using it on multiple different websites and through Apple Pay and still declines. Extremely frus
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Customer Service
It was a pleasure, @user_kokez1 working with you in private and getting your Peacock activated. We do thank you for time today and we do appreciate you and your business!-Richard
peacock activation
"I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning."
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Greetings @user_40465f! We are so grateful to have had you in the Xfinity family for over 14 years! Your long-term loyalty means a lot to us, and I completely understand how it feels when new customer deals catch your eye. These initial offers are de
Xfinity promotional plans
I am a longtime Xfinity customer and need to lower the cost for my services. I see that you have five year plans that are much less expensive than my current plan but seem to be only offered to new customers. If I am unable to achieve lower prices, I will have to cancel my plan. It seems a shame tha
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Good afternoon user_wn7int. Are you still experiencing issues with this channel at this time?
Can not access channel 1261 in Maryland for Nationals baseball
I have the MLB subscription, but there is no Channel 1261 in my guide, no Channel 1261 at all
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Xfinity promotional plans
I am a longtime Xfinity customer and need to lower the cost for my services. I see that you have five year plans that are much less expensive than my current plan but seem to be only offered to new customers. If I am unable to achieve lower prices, I will have to cancel my plan. It seems a shame tha
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Billing
Hello @user_mv6zkz and thank you for reaching out to our Xfinity Community forum for assistance. If you have been unsuccessfully been able to reach a resolution speaking with the recovery team, you may be able to sign on to your old account using you
XfinityCliff
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Lost equipmet
I have lost the equipment for my Xfinity service in a move out of state. How do I settle for these lost items? I’ve had 4-5 dead end calls between Xfinity and the recovery company.
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