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No signal after thunder
My Internet and cable both stopped immediately after a loud thunderclap. The gateway has only a flashing orange light, and my cable box says ‘Looking for a signal.’ I have replaced the Ethernet and coax cables and power-cycled the equipment. Both services are still down.
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Customer Service
I gave up and switched companies. Works fine for everyone else. Heh. Support never could help me. They tried. No solution.
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
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Thank you for confirming. You can swap out the box at your local XFINITY store if you want to replace the current box. We can also send you a box, but that would take a bit longer. Let us know how you would like to proceed.
XG1V4 Playback Issue
Experiencing playback issues on my XG1V4 DVR box: About one of every eight recordings crashes at some point during playback, crashing at the same timepoint every time, whether during playback or fast forward. Playback can continue by skipping forward past the offending timepoint. When it crashes, it
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Chats with provider are without end
After exhausting over an hour with bots and “live” chats, I am no closer to resolving my internet speed issue than at the beginning. Allegedly, there was to be new equipment sent, but the sms link sent by “an agent” only connected to the Xfinity app and subsequently to another chat where it was imme
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Customer Service
■ The error message is only visible for ~1sec, with something like "... encountered problem during playback..." ■ I've done the System Refresh and multiple Restarts under the Settings/Help/Tools, but problem persists. ■ There is a xfinity store nea
XG1V4 Playback Issue
Experiencing playback issues on my XG1V4 DVR box: About one of every eight recordings crashes at some point during playback, crashing at the same timepoint every time, whether during playback or fast forward. Playback can continue by skipping forward past the offending timepoint. When it crashes, it
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Same issue -- I've tried the mobile app and three different browsers with the direct link. I've signed in and out multiple times to try and refresh. From an engineering perspective, It is absolutely ridiculous that this thread has been going on for
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
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get a sim card with your old phone and instead pop it in the new one and it works fine.
Samsung Galaxy A57 not compatible
So i bought a galaxy A57 and only Xfinity can recognize the imei number... its a US unlocked phone bought from Samsung. Yet i try Verizon good to go, Visable good to go, Total wireless good to go.. Even ATT and Tmobile said the phone would work... So what gives with Xfinity called tech support they
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NFL Network gave them the option to continue broadcasting while negotiations were ongoing and Comcast declined. That's how much they care about the customer.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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Hello @RogieDoe, and thanks for posting here on our Xfinity Community forums! Have you run into a similar issue with your Galaxy A57, or are you seeing something different during the activation process? For example, does the IMEI pass the compatibil
Samsung Galaxy A57 not compatible
So i bought a galaxy A57 and only Xfinity can recognize the imei number... its a US unlocked phone bought from Samsung. Yet i try Verizon good to go, Visable good to go, Total wireless good to go.. Even ATT and Tmobile said the phone would work... So what gives with Xfinity called tech support they
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I’m truly sorry to hear about all the issues you’ve been experiencing. I can completely understand how frustrating this must be, and we want to do everything we can to help get things back on track. When you have a moment, please send us
CRITICAL FRAUD ESCALATION
"My FCC informal response window has expired with no resolution. My outbound cellular voice line is actively hijacked/intercepted, routing me to international imposters. My billing statement online incorrectly reflects an iPhone 8 device instead of my actual hardware. I am entirely isolated, have no
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Unused gift card needs to be reissued.
I got a prepaid gift card, that I didn’t realize had such a short expiration date. My husband was deployed and I just had a new baby. It’s only a few days expired and never used. I would really appreciate it being reissued.
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Customer Service
FedEx lost my trade in phone and Xfinity is trying to charge me bc they don't want to file a claim with FedEx
I have several open tickets, I have 3 way called FedEx and Assurant about where my phone is at. Xfinity has completely disregarded my problems. Now they tried to charge my card $500 for no reason. I need corporate to call me and either give me top dollar for my trade in or send me my phone back. It
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Customer Service
I found out my TV costs with xfinity are $256/mo (TV alone); when I move to youTube TV, I have to add a couple streams (i.e. for History Channel family), and even with the 4k option and extra stream services, I will only pay about $144/mo. PLUS- here
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Removing Xfinity Voice
I want to remove Xfinity Voice from my plan without having to call. I would like to have just the internet only but whenever I try to change my plan it keeps forcing me to choose the voice plan as well.
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Customer Service
they told you the issues in the statement above, what a dumb question
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
user_r4as4l We can further check on our end as it will require us to obtain your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type
Peacock Premium Plus upgrade loop - Unlink tool throwing error
My account is stuck in a Peacock Premium Plus upgrade loop. Xfinity billing shows the upgrade, but Peacock does not see it. When I try to use the online portal to unlink my Peacock account, it gives me the error: 'Something unexpected happened, close this box and try again.' I have waited over 22 ho
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Complaint
Why is it taking over an hour to file a complaint for fraudulent activity
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Customer Service
@XfinityAldrik LIAR! You guys don't care one ounce about the customers LOLOLOLOL - you want to OVER CHARGE for the NFL package and Disney/ABC wants you to leave those channels on the basic tier. YOU - COMCAST / XFINITY want more money - please stop
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Please get nfl network back on. Preseason games are about to b egin.
Cardboy
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NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles