Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (480.5K)
@XfinityCliff it auto filled the code from the membership page, no extra spaces were included. It allows me to log into my account as normal to confirm my account getting the credit, then when that resolves I get the red error message saying there w
Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
Question
@BruceW Thank you. Much appreciated.
$1 movies
Does Xfinity still offer diamond by members $1 movies for those regularly priced at $5.99 or less?
Question
It was direct from the link on the membership page
Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
Question
Dispute of Collection Account – Undelivered iPad Returned to Xfinity Inventory
Dear Executive Customer Relations, I am requesting immediate review and removal of a collection account related to an iPad that I never received. Timeline of events: • I contacted Xfinity regarding a change to my internet service plan. • During that interaction, an iPad order was placed on my accoun
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Symmetrical gigabit speeds in Frederick MD?
Simple question, your people were out here last summer running fiber all over my community. When will we be getting symmetrical gigabit speeds or upload speeds at least above 40 mbits in Frederick, MD?
Question
Does Xfinity still offer diamond by members $1 movies for those regularly priced at $5.99 or less? This offer appears to be available at the moment: "$1 Movie Night". "Claim this perk by Sunday, 6/07 to rent any qualifying movie up to $5.99 for just
$1 movies
Does Xfinity still offer diamond by members $1 movies for those regularly priced at $5.99 or less?
Question
@user_a1vugf I'd love to help get the process started. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct
moved out and need to transfer my xfinity account
Hi! I have seen other forums on how to do a change ownership request form. I don't see where I can do that or the direct message button one of them was referring to? I am moving out and transferring the xfinity service to my roommate. Please let me know what steps I need to follow so we can do it on
Question
Official Solution
Hello everyone, I would like to clarify the difference between standard Paramount network programming and the Paramount+ streaming service. While your current services include access to broadcast Paramount shows, the Paramount+ app requires a separ
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro
Question
Symmetrical gigabit speeds in Frederick MD?
Simple question, your people were out here last summer running fiber all over my community. When will we be getting symmetrical gigabit speeds or upload speeds at least above 40 mbits in Frederick, MD?
Question
•
Customer Service
Hello, user_6kxa79! Thank you so much for sharing your feedback and for joining us here on the Xfinity Forums—we’re really glad you reached out. I understand how important it is to stay connected, and we’d be happy to help with some
MB-8611 Motorola modem fails to reconnect after an Xfinity server software reboot.
To: Xfinity software Support – Network Systems Date: 6/2/2026 Customer: Lake Jackson, Texas USA 77566 Xfinity Account #: ***************** MB-8611 modem MAC address: ****** DOCSIS 1.1 Cable modem Modem installed new: 04/06/2023 Subject: MB-8611 Motorola modem fails to restart after an Xfinity softwa
Question
I think you misunderstood. I would not and can not make any changes without your approval. I was letting you know of some of the changes that were made to our new promotions, not your account or plan. These changes were made to help customers lower c
Billing
I recently contacted you in regards to my Xfinity bill. An agent told me that she could take my bill, running around $350.00 down to $270.00 a month. Let me ask you, do you think that’s really a good deal? I don’t, I’ve been a customer for a longtime, & would think that you would take care of me. Ok
Question
Porting in number from Verizon to xfinity going on day two and no answers.
I decidied to make the jump to xfinity from Verizon cuz the internet and phone deals were to good to pass up so I made my order online and get a new iPhone 17 and wanted to keep my number from Verizon since I had it since middle school. I got my phone in the mail 6/3 and tried activating the line an
Question
•
Devices
@XfinityAbel Hi! How do I contact an employee to get an email to change the account over? Thank you! I have called customer support and haven't gotten anything yet.
moved out and need to transfer my xfinity account
Hi! I have seen other forums on how to do a change ownership request form. I don't see where I can do that or the direct message button one of them was referring to? I am moving out and transferring the xfinity service to my roommate. Please let me know what steps I need to follow so we can do it on
Question
I am getting the message "You'll need to make a payment in person" when trying to pay online
I would like some help since the online chat did not help with this. They said someone would look into my account but that was more than 3 weeks ago.
Question
•
Billing
Thank you for posting on our community forums for assistance, user_y7z7zn. I’m really sorry for the frustration this has caused. I can absolutely understand how concerning it is to continue seeing charges after requesting cancellation, especial
Cancellation
Requested cancellation, but received cancellation request email with no specified cancellation data. Days after service is not cancelled and bills are continue coming. Reaching customer service is an impossible task. It's like a real scam scheme: making cancellation hard/impossible so you can contin
Question
This is addressed to AmandaB. Why would you change anything regarding my service without my permission? I don’t have or do I use DVR so I don’t need any of this. As I told the young lady I spoke with on the phone I returned your router & replaced
Billing
I recently contacted you in regards to my Xfinity bill. An agent told me that she could take my bill, running around $350.00 down to $270.00 a month. Let me ask you, do you think that’s really a good deal? I don’t, I’ve been a customer for a longtime, & would think that you would take care of me. Ok
Question
user_5fnovs - Our team would be happy to help. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a m
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
Question
How to find Login screen Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.
BruceW
commented
8 hours ago
to the conversation:
0
0
Email
How to find Login screen
Question