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@user_lbq4zk we want to thank you for reaching out on the Community Forum for support with your rate concern. I'm glad we found a way to provide some relief for you with an eligible discount. Never hesitate to create another public post for any of yo
Xfinity Support - retention
Hi, I have been with Xfinity for many years. There are starting to be other excellent options in our area regarding internet at reasonable prices. Kinetic has 1 gig fiber optic service at $79.99 per month (equipment included plus a $200 prepaid mastercard offer). Glo fiber offers 1.2 Gig at $65 per
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I moved. Instead of simply moving over all of my current account details, including StreamSaver (@$15.99/mo), it is an obvious ploy to have your customer be forced to re-order at a now higher price instead of honoring the current level when someone
Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
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Is this a legitimate email message from Xfinity? ... No, it is not. "Update" emails that have any sort of "click here or lose your access" demand are almost always scams, and the claims in that email are false. Do not click! If possibl
Is this a legitimate email message from Xfinity? [Edited]
Is this a legitimate email message from Xfinity? See below. ---------- Original Message ----------From: E-mail Service To: Date: 05/11/2026 11:47 AM EDTSubject: 🟥 Important Update from Comcast
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user_4z8sfk Appreciate the notification! Happy to help investigate this $150 deposit billing issue. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
Static on my refund
I returned the equipment to the store in Little Rock,Ar. 2026 of April. So $150.00 hasn't been deposited back in the account.
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I am happy to hear that everything resolved itself with the driver updates, @user_fm06kq! Please let us know if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day.
2 Home Laptops can't share files after installation of an Xfinity XB* router/modeum
I had an issue with my router at home and replaced it with an XB8, that's all a 1 for 1 switch. All the WIFI worked fine but my 2 Laptops that I always share files with back and forth can't see each other. Nothing else changed except the router and I spoke with 4 employees at Xfinity and none of the
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Ditto to this question!
pairing my remote to the box
I just installed a new box and cannot get the remote to pair with it
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Static on my refund
I returned the equipment to the store in Little Rock,Ar. 2026 of April. So $150.00 hasn't been deposited back in the account.
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Billing
Is this a legitimate email message from Xfinity? [Edited]
Is this a legitimate email message from Xfinity? See below. ---------- Original Message ----------From: E-mail Service To: Date: 05/11/2026 11:47 AM EDTSubject: 🟥 Important Update from Comcast
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Why doesn’t 2nd cable box have all the channels of box 1?
Tried to watch the baseball game upstairs and this channel didn’t seem to exist. Other channels are missing as well…
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X1
Ok so I followed your instructions to the intel driver & support system and downloaded it and it scanned both laptops. They both needed 1 update, the same one, Intel 11 - 14th generation processor graphics update. I updated them both and rebooted
2 Home Laptops can't share files after installation of an Xfinity XB* router/modeum
I had an issue with my router at home and replaced it with an XB8, that's all a 1 for 1 switch. All the WIFI worked fine but my 2 Laptops that I always share files with back and forth can't see each other. Nothing else changed except the router and I spoke with 4 employees at Xfinity and none of the
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user_pel9ak Thank you for reaching out, and expressing your concern about an unburied cable. It sounds like this may be part of a span replacement project. Do you happen to know if any one from our local team has been out to investagate?
Waiting 2+ Years For Orange Xfinity Cable To Be Buried
A buried, main (trunk) Xfinity line in my neighborhood failed over 2 years ago and was replaced with a temporary orange cable running on the ground through multiple neighbors' yards (since that's where the utility easement is). Since they have kids and pets, they often throw this cable over their ba
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Accepted Solution
Hello @NewKryptonite, thank you for taking the time to leave a post. I completely understand why you’d want to be sure everything will work exactly as planned. Smartwatches and using multiple carriers can definitely feel confusing. The good news is
Is it possible to call an xfinity smartwatch from a verizon phone line?
I have an inactivated Xfinity mobile line. I ALSO have a Verizon mobile phone line. I want to 1. buy a smartwatch device myself or through Xfinity, then 2. get a smartwatch line for it through Xfinity, then 3. call the smartwatch line from my Verizon line Is this even possible?
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@dan0952 When was the last time you reset your Xfinity ID password and had that updated?
Outlook repeatedly prompts for password
This issue started about 4 weeks ago. * I get prompted for password on my 2 comcast accounts. Does not occur on my gmail account. One I click OK, emails flow as normal * I'm running Win11, Outlook 2024 desktop (not 365). Problem also occurred on Outlook 2016 desktop. * Problem seems to be related to
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Waiting 2+ Years For Orange Xfinity Cable To Be Buried
A buried, main (trunk) Xfinity line in my neighborhood failed over 2 years ago and was replaced with a temporary orange cable running on the ground through multiple neighbors' yards (since that's where the utility easement is). Since they have kids and pets, they often throw this cable over their ba
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Customer Service
Refusal to Cancel Account
After absolutely horrendous customer service, Comcast is still "unable" to cancel my last phone line. I have spent countless hours over the last 2 MONTHS dealing with this and have been promised that it would be gone in 5-7 business days, 24 hours, 1-2 hours, etc., but the line and account still rem
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Plan
Good morning @user_xun2sv, and thank you for taking the time to report this to us. If you could send our team a direct message with your full name and full address, we can review your account, and work towards a resolution. To send a "Direct M
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Unauthorized charges
I signed for my son to get a free line of service on 1/5/26 at a non corporate store in Canton GA. On 1/15/26 a store manager by the name of Brandon [Edited: "Personal Information"] in Acworth GA moved a new line to my account without my authorization and now my son does not have a phone but I have
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