Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (399K)
Google ads on Xfinity corporate website
Does anybody else think it’s absurd we’re getting external Google ads on the Xfinity corporate website? I’m getting Etsy ads on the Discovery Hub page. This seems very unprofessional.
Question
•
Accessibility
@EG I have checked all cable connections both inside and out. i have restarted the modem multiple times. No improvement. Will need to convince Comcast to send out a tech to confirm signal feed
Seeing several modem warnings and notice errors resulting in intermittent streaming video lagging, video distortion, etc.
Have checked cable connections. Have reset Netgear CM1150V modem multiple times. Have used used Xfinity online trouble shooting tools. No effect. Still seeing errors. Event Log Error details (sample) Wed Oct 15 10:25:35 2025Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N
Question
Hi there, @apeeps I'm very sorry for the trouble you are having with your voice services. Since it's been a few days since you last posted. Are you still experiencing trouble with your voice services?-Richard
Voice
Voice has been out for 2 days. Xfinity has restarted modem 3 times. Need to Talk to tech services on
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Insane Wi-Fi Billing Issue
This is wild. I moved to a different state, their WIFI didn't cover the area I moved to, so I had to cancel. Called, said I wanted to cancel my wifi, they told me to do so. Ok cool. This was in July. It is now October, and they are still charging me for WIFI. Called again last week, ok, they said it
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.
2.4 band not showing - need it for my Tovala oven
I recently purchased a Tobola oven and it’s unable to connect to 5G I need to have my 2.4 G show up in my network. I split bands but it defaults everything to 5G
Question
I want to make sure this is legit and my services won't be suspended
I spoke with an agent today and they stated they extened my payment agrred date but i check my account and its still stating that it will be suspended on the 20th, Is there anyone here who can confirm this information?
Question
•
Customer Service
@user_urfv9y @XfinityEricB Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.
Need direct msg icon
I’m looking for the direct message icon so I can chat directly without a phone call found are you leaving me for good?
Question
Concern moved here to the Home Networking help section.
Port Forwarding
I have set up port forwarding through the Xfinity app, which lists the ports I want open, but they remain closed when I check. I have read through countless posts from people with the same issue and gone through all the step-by-step tutorials I could find, yet nothing seems to fix this issue. I reac
Question
@JEBEC3 I understand your concerns and my friend had the same thing with her HP printer because of the age and the type of printer it is, unfortunately there's nothing we can do remotely to assist you in connecting a Wi-Fi device to your home networ
Live Agent
Currently without wifi on 10/18 and the assistant said the earliest a helper can come is 10/26… tried getting in touch with a live rep. And the ai ended up hanging up on me. I need my wifi for work without it I can’t do anything.
Question
Hello and welcome to Comcast! Thank you so much for reaching out to us regarding your account concerns. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service ad
Customer Service
How do I contact a human on the phone for customer service. We are looking into alternate providers if we cannot speak to someone to resolve a issue.
Question
I have an xg1-a. I want to swap it for the 4k replacement.
Swap XG 1-A box for 4k box
I have an CG 1-A cable box. How do I swap it out for an XG 4 K box?
Question
Currently have an xg1 a. Whatever the 4k replacement is for that. Alan
Swap XG 1-A box for 4k box
I have an CG 1-A cable box. How do I swap it out for an XG 4 K box?
Question
Didn’t know about the DM restriction. Apologies. Do let me know about the 4k box availability, please. Alan
Swap XG 1-A box for 4k box
I have an CG 1-A cable box. How do I swap it out for an XG 4 K box?
Question
The manufacturer of the printer is not the problem it is the manufacture of the modem/router that is the problem, I had no issues with my last router so obviously it is the Gateway XB8 or xfinity that is the problem. Thanks for nothing and you should
Live Agent
Currently without wifi on 10/18 and the assistant said the earliest a helper can come is 10/26… tried getting in touch with a live rep. And the ai ended up hanging up on me. I need my wifi for work without it I can’t do anything.
Question
Insane Wi-Fi Billing Issue
This is wild. I moved to a different state, their WIFI didn't cover the area I moved to, so I had to cancel. Called, said I wanted to cancel my wifi, they told me to do so. Ok cool. This was in July. It is now October, and they are still charging me for WIFI. Called again last week, ok, they said it
Question
•
Billing
@user_acptli, thank you for providing more details. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look i
Madness with AI
I have been trying to schedule an appointment for the last week and a half now and whenever I try or make an attempt your system always revert to an AI assistant, which helps none. I need a scheduled technician to fix my Internet service and you all will not allow that because you keep sending me th
Question
Customer Service
How do I contact a human on the phone for customer service. We are looking into alternate providers if we cannot speak to someone to resolve a issue.
Question
•
Customer Service
I connect my device to the coaxial outlet and follow all of the set-up steps diligently and it seems that the outlet itself isn’t providing a signal at all.
Madness with AI
I have been trying to schedule an appointment for the last week and a half now and whenever I try or make an attempt your system always revert to an AI assistant, which helps none. I need a scheduled technician to fix my Internet service and you all will not allow that because you keep sending me th
Question
user_4vtk8b Thank you so much for using our Forums. We are here happy to work with you to activate your cable box, do you currently already have the equipment set up? Here is a link https://www.xfinity.com/support/articles/x1-stb-activation with the
XfinityJorge
commented
8 hours ago
to the conversation:
0
0
Activate my wireless cable box
Activate my wireless cable box
Question