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@XfinityGabriel How do you explain Xfinity Stream working one day and not the next? My issues lasted approximately 30 days, and mysteriously in true Comcast/Xfinity fashion this app worked om my LG TV.
Xfinity Stream Not Working On LG Smart TV
For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly. i have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last
Question
Apple watch cellular activation issues
I recently bought 2 watches. When I got home I paired them to the phones just fine ,but when I tried to set up cellular I received "Uh-oh! Something went wrong. We ran into a problem during the activation process and your information was not saved. Please restart activation by following the steps be
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Customer Service
Thanks for the suggestion! I don't have the values from the time of the issue, as the modem is restarting. These tables are from a few hours later: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBm
UCD invalid or channel unusable
I am experiencing daily modem resets in the morning between around 5:40 AM and 5:50 AM. My modem (Motorola MB8600) log shows repeating Critical Errors at this exact time, specifically "CMSTATUS:US_Diplexer_Mode_Change" and "UCD invalid or channel unusable". This indicates a command or maintenance ac
Question
Comcast password on my iphone is being rejected by server
Can you please tell me why my Comcast email on my iPhone is being rejected by the server? How can I resolve this issue? Thank You!
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Network
Accepted Solution
user_1khvyn I would love to help you out and take a look to see what equipment may still be showing on the account. To get started, please send us a DM to Xfinity Support with your full name and address. To send a direct message:Click "Sign In"
Being asked to return equipment I don't have and never had
I closed down my internet account, I didn't see any equipment in the app beforehand (I can't do that anymore since the account is closed), I asked the agent about any equipment as I was terminating my account and they couldn't see anything either on their end and said I didn't had to worry about it.
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Accepted Solution
Being asked to return equipment I don't have and never had
I closed down my internet account, I didn't see any equipment in the app beforehand (I can't do that anymore since the account is closed), I asked the agent about any equipment as I was terminating my account and they couldn't see anything either on their end and said I didn't had to worry about it.
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Billing
That is good to hear @mwwink.
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
Question
Just went into iPhone Mail settings and re-entered/saved new Xfinity password in both iMAP and SMPT. That seems to have done the trick. Xfinity Sara's post one month ago is a good summary of my situation--moving back and forth from Michigan to
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
Question
grass051 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service ad
Why did my bill jump from $61.12 to $81.12 this month?
Dear Xfinity Support, I am writing to express my outrage and demand a full explanation — my bill increased from $61.12 last month to $81.12 this month for no apparent reason. I have not added any new services, changed any plan, nor signed up for any additional fees. I was not warned about any upcomi
Question
Can you please elaborate on what happens when you check your email on your laptop? Are you seeing an error code/message?
sign in problems
I am trying to sign in with my comcast email address and I keep getting an error message that calls me user_dxyxpf I just reset my password and had no problem. I want to sign on to my email
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I called Xfinity about my comcast.net emails and the woman was very nasty. Just kept repeating over and over again that I need to pay $100 and if they need to come out, it will be an additional charge. I repeated it over and over again, I do not need
Keeps asking for IMAP password even after I’ve entered the correct password
On my iPhone, it Keeps asking for the IMAP password even when I enter the correct password. Mail works when I’m using celllular data but prompt comes up constantly when I’m using WiFi. Also message also come up that Comcast is not available.
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Have you tried removing the account from the iPhone and adding it back @mwwink?
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
Question
Hello, @user_31rggs we can take a closer look at your account and get you all the information you need about your bill. Just send us a direct message when you have a chance. You can use the Direct Messaging icon at the top of the page to send your na
Account suspended
My account has been suspended as of this morning and I don't understand why when your chatbot gave me a payment arrangement and it's not even letting me talk to a real person.
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Hello Xfinity Support, I'm also in the same situation. I'm seeing the price is increased year by year and reviewing the offers from the competitors. I would like to see what options are available to avoid the price hike. Can I also send a direct mess
Why did my bill jump from $61.12 to $81.12 this month?
Dear Xfinity Support, I am writing to express my outrage and demand a full explanation — my bill increased from $61.12 last month to $81.12 this month for no apparent reason. I have not added any new services, changed any plan, nor signed up for any additional fees. I was not warned about any upcomi
Question
Talked to several Xfinity agents on 12/12 and 12/13. First agent on 12/12 solved the problem for about 12 hours by "syncing" my two Comcast/Xfinity Apple Mail accounts, a process that took ~45 minutes to complete. Next day, however, both error
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
Question
Good morning @user_pozk0q, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are still having issues with the refund, but you have reached the right team that can take a look at t
Overcharged
I have been dealing with Xfinity since September on getting $115 dollars that I was overcharged. I have the full conversation with the store manager stating that the refund should have occured, due to store rep error at the time of signing. I still have not gotten my refund. Who else should I contac
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Down Cable Wires
We had a snowstorm and a tree branch fell and pulled the wire that connects our house out of the pole. Xfinity said the earliest they’ll send a technician is 2 days from now. I work from home and need it addressed sooner. This is one of countless issues I’ve had with Xfinity/Comcast over the years.
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Customer Service
Hey @user_ahkhxk , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Apple watch activation. I would be more than happy to offer my assistance looking into
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Apple watch cellular activation issues
I recently bought 2 watches. When I got home I paired them to the phones just fine ,but when I tried to set up cellular I received "Uh-oh! Something went wrong. We ran into a problem during the activation process and your information was not saved. Please restart activation by following the steps be
Question