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Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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Customer Service
internet keeps going down in entire neighborhood of 30 houses and comcast support will not dispatch a tech
Our entire neighborhood of 30 homes is experiencing significant internet issues where it keeps dropping every 10-15 minutes and then takes 5 to 10 minutes to come back up. Several of us have called in and they confirm noise coming from the signal from outside to the homes. However, they said our ser
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Customer Service
Hi AmandaB, I have called in the past. I just don't know when but it hasn't been in the last 6 months. I've collected screenshots from my Cable Modem (channels, power levels, etc). Can I troubleshoot this with you? I continue to s
Very poor internet performance for the entire year
At the end of last year (12/24/2025), I bought and installed a ARRIS Surfboard S34 DOCSIS 3.1 Multi-Gigabit Cable Modem and installed it. Until 11/17/25, I had a 800 Mbps internet plan. On 11/17/25, I changed that to a 500 Mpbs plan. Today I reviewed data from download speed tests run over the last
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@lizzard1 I would be happy to take a look at your account for a better promotion. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the mess
"Server Unreachable"
Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.
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Hi there, @user_scgd3v ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I truly understand your concerns regarding not getting the promised monthly rate. Please be assured you re
Billing errors
I have been in contact with customer service several times since June. In June, I was to,d that my plan would be changed and my new plan would cost $178. That never happened. Then in September I was told that my new plan would cost $208. That also never happened. It looked like it was finally fixed
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Billing errors
I have been in contact with customer service several times since June. In June, I was to,d that my plan would be changed and my new plan would cost $178. That never happened. Then in September I was told that my new plan would cost $208. That also never happened. It looked like it was finally fixed
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Billing
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if necessary• Click the "Direct Message chat" icon&bu
I need to discuss billing and my plan with customer service!
Hi, I need to discuss billing and my plan with customer service. With a live human. I've called 1-800-XFINITY several times and this has only lead to a dead end. The live chat just sends me in loops and doesn't get me to a human being I can talk to. Are there still people working at Comcast? Can I p
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Do you have a 4K box?
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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Need to chat with someone to change my existing g plan.[Edited: "Personal Information"]
I need to discuss billing and my plan with customer service!
Hi, I need to discuss billing and my plan with customer service. With a live human. I've called 1-800-XFINITY several times and this has only lead to a dead end. The live chat just sends me in loops and doesn't get me to a human being I can talk to. Are there still people working at Comcast? Can I p
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I’m having the exact problem. I’m sure that I missed or overlooked the Xfinity email instructing me to switch my mail account to Apple. I was an original Comcast user with WiFi, cable and email. Once we moved to another neighborhood that only offere
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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This is happening on Live tv. All channels that I have been on. Even on the tvgo channels.
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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@user_dqpac0 This is not something we would be able to provide from any level of support, I sincerely apologize. This would be the only information available for connecting, you can locate it here Xfinity WiFi hotspots overview.
Sign into xfinity hot spot without app or web browser.
Trying to log into xfinity hot spot with an IOT device. I can not use the app or a web page. Login will be hard coded into the software running the IOT device. Is there a way to do this? When using my regular wifi, I enter SSID and password. I tried this with xfinity hot spot and it did not work.
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Hello @user_f8483r Balance the box and TV volume: Access the TV Adapter's or TV Box's main menu. Select Setup. Select Audio Setup. For the Set volume to optimal stereo option, select Yes to automatically adjust the v
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Audio muted for live music
When watching a show, the normal dialogue is ok but when live music is played it is very muted. If I change audio settings to stereo from Dolby it sounds louder but now I don’t have surround. What is the correct setting to fix this?
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