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@XfinitySara why request private DMs? why don't you reps post here in public to help all readers with the same issue? isn't that the whole purpose of this "Community/Forum"?
Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.
Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.
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@user_zwe4nj same problem for me, for the record. not fixed after several days now after reports by other users. (AND windows/browsers users STILL can't control live-in-progress recordings, for a month now! xfinity "engineers" are "a
Xfinity stream has started to constantly sign me out and promp to sign back in
this has just started this week - it worked normally last week - this is using a web browser on a PC I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue
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@XfinityKassie I have looked at the price of a new phone.....no thank you. Mine works perfectly so I guess I will just have to do without Xfinity security. Perhaps Xfinity could have designed a new app that Google would update. Thanks
wi fi shield/cybersecurity set up without the xfinity app
For those of us with Android 11 we no longer have access to the Xfinity App so how do we set up Cyber Security/WIFI shield? Are they the same and are they really free? And without the app how would we manage the feature? Are they compatible with Windows Defender?
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Live agent
I’ve been trying to speak to a live agent on the app but every time I sign in it doesn’t allow me to chat with a live agent to talk about my service.
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Billing
Bill and payment
Hello, I am a longtime Xfinity in Mobile customer, and I need to file a formal complaint about my iPhone upgrade and billing. I upgraded from an iPhone 16 to an iPhone 17, but I am still being charged for both phones. I have contacted Xfinity every month to try to resolve this issue. Each time, I ha
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Devices
Ok, I need additional help! I am following up regarding Xfinity/Comcast's equipment and service lines located along the existing retaining wall behind 1800–1808 Poplar Green in Gayton Forest Townhomes. During a previous site visit, an Xfinity c
Rebuilding a retaining wall requires pedistal relocation
Henrico County is requireing our community to move/rebuild a retaining becaue it currently blocks a main exit sewer manhole. To accommodate the building of the new block retaining wall, all utilities must be moved to a new easement location. There are two Comcast/Xfinity pedestals in the current uti
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exposed wire trip hazard
I keep reporting the cable service wires in my patio area trip hazard and I want to make sure to shift the liability to Comcast, since I've reported this repeatedly for weeks.
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Customer Service
Request to Add My Wife’s Name to My Xfinity Billing Statement
Hello Xfinity Support, I would like to add my wife’s name to my Xfinity Internet billing statement for administrative procedures, legal substantiation of residence purposes. I would like both my name and my wife’s name to appear on the bill while keeping my current account and services unchanged. Co
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Billing
Bill and payment
Hello, I am a longtime Xfinity in Mobile customer, and I need to file a formal complaint about my iPhone upgrade and billing. I upgraded from an iPhone 16 to an iPhone 17, but I am still being charged for both phones. I have contacted Xfinity every month to try to resolve this issue. Each time, I ha
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Devices
Xfinity Support
I would like to cancel my Xfinity Mobile account with immediate effect. Thank you Neil Groves
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Plan
By bill and payment
Hello, I am a longtime Xfinity in Mobile customer, and I need to file a formal complaint about my iPhone upgrade and billing. I upgraded from an iPhone 16 to an iPhone 17, but I am still being charged for both phones. I have contacted Xfinity every month to try to resolve this issue. Each time, I ha
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Devices
@TerriB I hear where you are coming from, and cost can be a factor in operating up-to-date devices. While we would like to accommodate that request and continue support this version of Android, it is no longer receiving security updates and patches f
wi fi shield/cybersecurity set up without the xfinity app
For those of us with Android 11 we no longer have access to the Xfinity App so how do we set up Cyber Security/WIFI shield? Are they the same and are they really free? And without the app how would we manage the feature? Are they compatible with Windows Defender?
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user_6rc541 Hi there! We would like to look into this for you. Can you please send us a direct message with your full name and service address? How to send us a direct message: - Click “Sign In” if nec
Two Cut Sprinkler Lines - Never Resolved
I signed up for service the day I moved into my new home on June 27, 2026. In July Xfinity's contractor came out to bury the wire and dug through two of my sprinkler lines in the zone that runs the sprinklers in front and side of my home. On July 20th I submitted a damage claim and received verifica
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user_4ft33n Hi there, and thank you for reaching out! I can totally understand how frustrating it can be to experience lower than expected internet speeds. Have you had a chance to review our Knowledge Base article on troubleshooting your internet co
download speeds
paying for 1G down, congestion on branch, they just "updated" the lines, I get down to 40 mbps and 15 min later I get 598 mbps, sometimes back up to 1 G. Never had this issue before they upgraded the lines.
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@user_t0lvcl Thanks for reaching out to us. We do apologize that you still haven't seen the e-mail notification for the gift card redemption. Please send us a direct message including your first and last name and complete service address so we can
Missing amazon gift card which should be given after 90 days of opening account
Hello Xfinity Customer Support, I am writing to inquire about the Amazon eGift Card associated with my account. According to the previous notification from yourcard@incentivetracker.xfinity.com, the gift card was being processed, but I have not received it yet. Could you please check the status of m
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user_nxqtrv Hello! Thank you for reaching out to us here on our Community Forum. Are you still having issues using your Xfinity Stream App on your Samsung phone? Please let us know.
Unable to view saved shows or live tv on app
My Xfinity Stream app is not working on my Samsung Galaxy phone while I am traveling. Both live TV and completed DVR recordings appear in the app, but when I try to watch anything, the loading circle spins continuously and nothing plays. I have already tested Wi-Fi and mobile data, force-stopped the
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Line Issues
I had recently purchased a netgear CM3000 because my old SB8600 was having some issues randomly one night with staying connected. I had a similar issue years earlier due to my speed being higher than the modem was rated for. Checked on My Account and sure enough, I had 2.1 and realized it was probab
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Your Home Network
Two Cut Sprinkler Lines - Never Resolved
I signed up for service the day I moved into my new home on June 27, 2026. In July Xfinity's contractor came out to bury the wire and dug through two of my sprinkler lines in the zone that runs the sprinklers in front and side of my home. On July 20th I submitted a damage claim and received verifica
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Billing
Hello @user_5hooxy you can always work with a live specialist using the Xfinity Assistant. If you can post more details about your concerns here, our team on Forums can help as well.
XfinityJosephA
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Live agent
I’ve been trying to speak to a live agent on the app but every time I sign in it doesn’t allow me to chat with a live agent to talk about my service.
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