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Delivered too soon
I set up new service for Internet at the house. I’m moving into In a week, but I don’t live there and it was already delivered
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Customer Service
Hi there @user_e5i5h0, we're not seeing your Direct Message. Please follow the steps above to send a direct message.
Migration of old Mobile account into new (issues)
So I had internet and mobile through Xfinity for like 4 years. I had a promo offer with a different internet provider for free due to being a disabled vetran that also included a free line of service. I changed to their internet and took my mobile line over to them as well for the 6 month promo peri
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I am having a similar issue. Two days ago casting stopped working from my Samsung phone to my Vizio TV using Xfinity Stream. I can csst from other apps to my TV however not from the Xfinity Stream app. Prior to two days ago, everything was fine.
ubject: Xfinity Stream App No Longer Casting to My Second-Home TV
I have been successfully casting programs to the TV at my second home using the Xfinity Stream app for several months. Today, although I can still view channels on all these devices, both my Android tablet and phone have stopped casting shows from the Xfinity Stream app to the TV. To clarify, this i
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@XfinityThomasA Rather than wasting everyone's time with your above "account tier review" suggestion, can you tell us if you offer the ultimate tier of programs minus the sports teams (Twins, Wild, Timberwolves, and Lynx) at a reduced rate? If not,
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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Hello user_upl8eg, thank you for taking the time to post here in our Xfinity Community forum. We are happy you're here, and happy to help. I understand you are frustrated by the credit check result due to having a freeze on your credit. I got this po
Does anyone know how to reset DPP???
I am new mobile customer looking to upgrade my device. My credit report was frozen when the soft credit check was ran, leaving my DPP limit at $0. I need a specialist to manually recalculate my internal credit tier and reset my Financing Limit (DPP Cap). I cannot seem to get any customer service age
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Change of Primary User due to death
I have sent in the death certificate as well as a picture of my driver's license to facillitate the change in primary user for the account in the name of [Edited: "Personal Information"]. I am still waiting for notice that I can now pay my bill as the primary user.
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Customer Service
Hello vipey7, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and we are here to help. May I ask, are you using your TV, or are you using a TV box?
Constant freezing
Every time I use any streaming service, I get constant freezing. The CW and ESPN+ are literally unwatchable. I pay almost $400/month for this awful service? I replaced an older tv with a Sansung Crystal HD tv, and that hasn't helped. Any suggestions?
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How to connect phone device to your account
Where on the website can I get to register my device to my account
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Devices
Hello Vaeh, thank you for reaching out here in our Xfinity Community forum. We are happy you're here and happy to help. I see you sent us a DM, we will continue there.
XB8 still showing 1200 Mbps plan on 2 Gig account
I’m on the 2 Gig plan with an XB8 gateway. The Xfinity app Speed to Gateway test still shows “1200 Mbps plan” and I’m only getting ~1300 Mbps. Multiple agents have claimed they pushed the correct 2 Gig profile, but nothing changes. The last agent just said the team is “working on extending the speed
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Recurring packet loss issues
Hello, I have been dealing with packet loss issues on my xfinity fiber internet for the past few weeks and after 3 technician visits the problem is still not resolved. The technicians have replaced everything possible in my apartment including the modem/coax cable/coax outlet/panel internals as well
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Your Home Network
Router blinking green then yellow
My router keeps cycling blinking yellow and blinking green been and issue for a few hours, have checked all connections and power cycled, the app service thing just tells me I need to schedule a technician but I would like to fix it sooner
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Your Home Network
Good afternoon what troubleshooting steps have been taken so far? We will be happy to assist further.
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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Cancel Netflix & AMC+
I’d like to cancel Netflix being billed through my account and also cancel the subscription for AMC+ that shows on my bill, we never requested AMC+
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Billing
I can’t activate any of my subscriptions. Please help.
Need help can tack me
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Xfinity Stream Website
Having the same issue accessing membership benefits. This is the error, i have tried two different devices and three different browsers. A rendering error occurred: Cannot read properties of null (reading 'fields').
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
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Hello @user_op2zg9 thanks for taking the time to reach out! For clarity, Xfinity does not control the commercials on third-party apps like Prime, Hulu, or Disney+. Those platforms make the decision to add commercials. If you prefer ad-free viewing, y
Commercials
Why did Xfinity start airing Commercials on Prime, Hulu and Disney on October 1st
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Cancel my account.
Please cancel my account. I do not want a phone call. I want the account canceled.
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Billing
Hello @user_353nrq, and thank you for reaching out on our Xfinity Community Forum! We understand how frustrating the ongoing pixelation and picture/audio interruptions can be, especially after you’ve already tried troubleshooting. Since some ti
Why are all of my TVs experiencing issues following a pre-planned Xfinity maintenance in my area yesterday?
Why are all of my TVs experiencing issues following a pre-planned Xfinity maintenance in my area yesterday? We have since done everything we are supposed to do to restore TVs to normal. Picture and audio continues to glitch and go in and out.
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Hello @fayt, and thank you for reaching out! I understand how frustrating it can be when you’ve already tried several troubleshooting steps and are still looking for help. Are you still needing assistance with your connection? If so, we’d
XfinityMelinda
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why am I the only person in my area with an outage
As the title says. The past couple days they've been doing work to "improve" the network in the area. Several hours ago I got a text that the work was completed. Everything seemed fine for a while, then all of the sudden my Internet went out, while all my neighbors is fine. The Xfinity assistant is
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