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yay a human! thanks for getting back to me. 1) There are no lights on the front (I have the box that only shows a blue line and there are no buttons anywhere). But there is a light blinking in the back of the box where an Ethernet cable can be plugg
had electrician here to do work
they had to turn the power off. When it was restored, my cable box wouldn't turn on (using the remote). I have unplugged it for 30 sec. a few times now. Nothing. There is no power button. I have tried with the Xfinity app. I tried calling 800-934-6489. It says there's an outage in my area (due to sn
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user_e92521 The ticket is still in progress. Our support team is completing the name change, and once that’s done we’ll reach back out. We’ll continue to monitor the ticket and update you as soon as we have a resolution.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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Currently having similar issues. Xfinity is not honoring what they promised.
False advertising from Xfinity Mobile buyout program
I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and
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I need to know that you have received my email with both driver's licenses. Now can we access my father's Comcast accounts?
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
Question
Hello, @user_30pbqb thank you for reaching out over Xfinity Forums. I completely understand wanting to get a new card issued if you weren't able to use the balance on the prepaid card before the expiration. From experience, I received a couple of pre
Refund debit card expired
My refund debit card expired 12/25. Can I get that reissued? Service address was [Edit: Personal Information]
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Hello, @user_gq6kyc Thank you for choosing us to be your service provider. I would like to look into this for you Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click
frustration on being neglected as a loyal customer
I have been a Xfinity customer for over 10 years. The commercial of 5-year price guarantee internet service has been everywhere in the past couple of months. However, when I tried to sign up for that offer, I was told that I am not eligible because I am an existing customer. It is so frustrating to
Question
user_c7732 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support."
Xfinity dug up our yard and left wires loose without our consent
A crew of 3 came to our home and we were not home. They rung the doorbell and when nobody answered, they proceeded to dig a line all the way across our yard and dug up 3 areas. The grass is missing/damaged. They also have a wire running across the end of our driveway and loose wires in two access po
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@user_q2yef4 - It can be frustrating when things don't work properly, and we appreciate you reaching out to us on our Xfinity Community Forums for help when you need it. Having been advised by the system that you are experiencing a service interrupti
had electrician here to do work
they had to turn the power off. When it was restored, my cable box wouldn't turn on (using the remote). I have unplugged it for 30 sec. a few times now. Nothing. There is no power button. I have tried with the Xfinity app. I tried calling 800-934-6489. It says there's an outage in my area (due to sn
Question
I asked for a link to the page where I can MANAGE the other accounts. I have the login page, I don't want that. I want the page where the main account manages the others.
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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The link you gave me goes to my login page. What I was looking for was the link to the place where you can manage all the OTHER emails on the account. I can no longer find it.
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Question
FORMAL DEMAND- Trade-In Credit $830- Notice Before Small Claims
Comcast Cable Communications, LLC(Xfinity Mobile) To Whom It May Concern, This letter serves as a formal demand for resolution regarding my $830 promotional device trade-in under my Xfinity Mobile account. On November 3, 2025 , I participated in a trade-in promotion offering an $830 credit. The devi
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Billing
Hi there, @brinyside Thank you so much for taking the time to reach out today. I'm truly sorry for the trouble you are experiencing with your email service. Since it's been a few days since you last posted, are you still having trouble with your emai
Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
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Refund debit card expired
My refund debit card expired 12/25. Can I get that reissued? Service address was [Edit: Personal Information]
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Customer Service
Hard time of transfering my line from xfinity
I want to do a transfer for my line from Xfinity to Tmobile i had been getting difficulties and hassle its been 5 days. Tmobile is saying the information is mismatching while we verified everything and is correct.xfinity is giving us hard time i cant transfer my line for 5 days when it can be done t
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Network
Xfinity dug up our yard and left wires loose without our consent
A crew of 3 came to our home and we were not home. They rung the doorbell and when nobody answered, they proceeded to dig a line all the way across our yard and dug up 3 areas. The grass is missing/damaged. They also have a wire running across the end of our driveway and loose wires in two access po
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Customer Service
Thank you for taking the time to reach out @user_4s19s3. I am glad that we were able to assist with the account changes and verify the status of the Xfinity account. Thanks for being a part of our Xfinity community and hope you have a great rest of y
Request cancellation confirmation
Called Xfinity to cancel my serviceyy on 2/21, still didn’t receive cancellation confirmation as of yet.
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There is no Direct message icon
Final Bill for Xfinity Mobile
I want to know my final bill for xfinity mobile because i have cancelled all xfinity I thought. I have a different WiFi and mobile service. Do I owe anymore to xfinity?? I’ve tried to get into my mobile account. You’ve sent me codes and when I try to use them they’re invalid. All i want is to know w
Question
frustration on being neglected as a loyal customer
I have been a Xfinity customer for over 10 years. The commercial of 5-year price guarantee internet service has been everywhere in the past couple of months. However, when I tried to sign up for that offer, I was told that I am not eligible because I am an existing customer. It is so frustrating to
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Customer Service
Same here. what a mess!!!!
user_72duop
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Having difficulty with email migration from Xfinity to yahoo
I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.
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