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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need help adding promotion code MC50
Hi, I recently placed an order for internet service and wanted to use the promo code MC50 for the $50 virtual prepaid card. During checkout, I couldn’t find anywhere to enter the promo code, so I wasn’t able to apply it before submitting my order. Thanks!
Question
I've now been told that I have the correct firmware to access the GUI, but it doesn't work. I can ping 192.168.100.1 without any problem but I cannot access the GUI.
Cannot Access Hitron Coda 56 GUI
I am not able to access the GUI on my Hitron Coda 56. Based on my research, I understand that firmware version 7.3.5.0.1b5 or above is required. How can I obtain current firmware? TIA.
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@alexje @XfinityChelseaB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
New Modem | Internet dropping, high latency, upload speed abysmal; unusable
I recently replaced my old modem with a Nighthawk CAX80. I've gone through the XFinity app and activated it (did this yesterday). Attempted use the XFinity assistant for troubleshooting and am still having issues. I see some errors in the event log in the modem, copied below. I've tried restarting t
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LukeS1973 The On-Screen Guide may display incorrect program information due to networks changing their scheduled programming on short notice, which doesn't allow enough time for updates. Are you seeing any 'To Be Announced' messages by chance?
Mislabeled TV show
Circle country Ch 4045 according to the guide 12:00pm - 1pm There's supposed to be Hee Haw. Instead there Petticoat Junction and The Andy Griffin show.
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Having same issue. How can I cancel my services?
Awful company
The utilization of AI has made dealing with Xfinity an absolute nightmare. It is impossible to talk to anyone. I’m pretty sure when you do get to someone, it’s still AI because they sound like it. I can’t do anything. I go into the store for help, they can’t do anything. You literally cannot do anyt
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Closed.
2Gbps Plan Speed Problem
I'm having issue with limited download and upload speeds (same as previous when 1Gbps plan) after upgrading to the 2Gbps service. How to send a DM to customer support?
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Cancel services
Every link on the website leads to the same page, it is impossible to cancel. I have been on hold on the phone for way longer than necessary. Why make it so hard to cancel? How can I cancel?
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Customer Service
HELP! DAMAGE - COMCAST DRILLED THROUGH OUR SEWER LINE
Comcast drilled through our sewer line. After roughly 10 hours of calling the useless 800 number we finally got an appointment for them to send some out today. They never showed. We don't know what to do now. Now when we call the number it automatically disconnects. I guess they don't want to talk t
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New Resident - Address blocked due to previous tenant
I am a new resident and I am trying to set up new service. My home is currently showing as 'Unavailable' in the system, but I know service is available on my street. I need an official employee to help me open a Serviceability Ticket so I can prove residency and start my plan. Please let me know whe
Question
@user_odedgs My question ?
Internet issue
I just purchased the xfinity now system. I have plugged everything and checked them several times. Nothing is loose. The power light is on, us/ds light is blinking, 2.4 GHz is on, and 5 GHz is on. I can not get the online light to come on.
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When will this be fixed? Its been like this since Friday. Im getting frustrated 😠
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
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user_asqpqw Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry to hear that you've had a difficult time getting assistance. Can you please elaborate on what you need help with?
Awful company
The utilization of AI has made dealing with Xfinity an absolute nightmare. It is impossible to talk to anyone. I’m pretty sure when you do get to someone, it’s still AI because they sound like it. I can’t do anything. I go into the store for help, they can’t do anything. You literally cannot do anyt
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Hey @dutch603 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your cancellation of service. I would be more than happy to offer my assistance looking into t
Assistance with Triple Play to NOW Internet Transition (Prefer to Handle Remotely Due to Mobility Issues)
Hello, I am a Diamond status member looking for assistance with unbundling my current Triple Play service to move to NOW Internet ($30/mo plan). I have had multiple long chat sessions this weekend with various tiers of support where agents confirmed my eligibility but were unable to successfully sch
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user_8ddd5e With each case a customer reaches out that works through troubleshooting in full with us we are able to gather data on what may be causing it for our team to correct it on the backend. I see you stopped before we could complete all the st
My SiriusXM app on my box stopped working
My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc
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Thank you @EG. I submitted a report using the link that you provided.
Cannot access Youtube without signing in
Starting the evening of March 12, 2026, I am unable to access Youtube on a laptop or mobile device unless I sign in to Youtube. I receive this message "Sign in to confirm you’re not a bot". This occurs only when I'm using Xfinity internet service; I have tested using AT&T and also Fidium, and do not
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@user_qf8czk Some addresses can show up weird in the system, so we will want to double-check it. But yes worst case we will open a serviceability ticket. Please send us a direct message with your full name and the service address to get started. To
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New Resident - Address blocked due to previous tenant
I am a new resident and I am trying to set up new service. My home is currently showing as 'Unavailable' in the system, but I know service is available on my street. I need an official employee to help me open a Serviceability Ticket so I can prove residency and start my plan. Please let me know whe
Question