Xfinity Community Forum

Hello, @user_jfc4p2 can you provide more detail about how you are attempting to view your emails and what device you are using? Are you able to access your email using https://connect.xfinity.com/appsuite/?

XfinityThomasC

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6 hours ago

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comcast.net

why can i not access my comcast.net email

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I want WPTV back on! I certainly hope you will pro-rate my bill since I can't Watch WPTV or any NBC channels.

user_j39qfp

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6 hours ago

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Return programming

How can I get wptv back

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We need to see the bonded QAM / ATDMA upstream channels too.

EG

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6 hours ago

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Internet Keeps Dropping for about 20 seconds

I’ve replaced internal wiring, tested multiple modems, and confirmed the issue persists across devices — including when directly wired. The drops are brief (~10–20 seconds), but frequent and disruptive. My modem logs show T3/T4 timeouts, dynamic range window violations, and upstream instability. Thi

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Underground line still not installed

I've had a temporary orange line installed on top of my yard since December 2025. Due to weather, there were delays early in the install schedule. It is now April 2026 and the underground line still hasn't been installed. Now that it's mowing season, I really need this cable taken care of to prevent

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Devices and Equipment

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@XfinityBenjaminM Those instructions do not allow you to synch with Xfinity/Comcast. It automatically installs at as POP. When trying to switch to IMAP using advise of user_58x4uj below, it kept asking if I want to disable SSL. I say no and it wa

user_lq22zr

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6 hours ago

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iPhone email not syncing

I have uninstalled and reinstalled my xfinity email over the last few days. It was the only way to reestablish a connection in the mail app in my iPhone 17 pro and my xfinity account. Now it will pull in messages, however it won’t sync up with the server. I have no issues with my iPad. What can I do

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Hello @user_ysrtt1 you can find the serial number on the bottom or the side of the modem. What is the make and model number of your modem?

XfinityJosephA

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6 hours ago

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locate serial number on modem

where can i find the serial number on the modem

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Upstream OFDMA channel 1: 38.5 dBmV Upstream OFDMA channel 2: Not Locked / 0 dBmV

user_5e700a

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6 hours ago

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Internet Keeps Dropping for about 20 seconds

I’ve replaced internal wiring, tested multiple modems, and confirmed the issue persists across devices — including when directly wired. The drops are brief (~10–20 seconds), but frequent and disruptive. My modem logs show T3/T4 timeouts, dynamic range window violations, and upstream instability. Thi

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Upstream OFDMA channel 1: 38.5 dBmV Upstream OFDMA channel 2: Not Locked / 0 dBmV

user_5e700a

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6 hours ago

to the conversation:

0

U

Internet Keeps Dropping for about 20 seconds

I’ve replaced internal wiring, tested multiple modems, and confirmed the issue persists across devices — including when directly wired. The drops are brief (~10–20 seconds), but frequent and disruptive. My modem logs show T3/T4 timeouts, dynamic range window violations, and upstream instability. Thi

Question

If you are stuck in a loop, please delete cookies/cache in the browser you are using and try logging in again. The link in the previous message will take you to your Xfinity email.

XfinityBenjaminM

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6 hours ago

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Yahoo Migration

I would like to migrate to yahoo but haven't received a migration email.

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Doesn’t Comcast keep track of who receives these or not? I cannot log into my account because I’m stuck in a loop to enter my password and verify identity.

user_c0m7pl

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6 hours ago

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Yahoo Migration

I would like to migrate to yahoo but haven't received a migration email.

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Hello @user_df3b9c Could you please send our team a direct message with your full name and full address? To send a direct message:1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Clic

XfinityThomasC

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6 hours ago

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Pixelated images when viewing recordings on my DVR

When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make

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billing issues/overcharged/military account issues/retention dept

I rejoined Comcast when I moved back to the area, went through the process to verify my military status and received an email of confirmation on 20JAN stating that I had successfully been verified. When I went to the store to pick up my equipment, the sales rep informed me about the NOW TV deal for

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Getting Started

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What xfinity packages do not have the monthly sports fee?

What xfinity packages do not have the monthly sports fee

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Channels and Programming

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Also post the upstream power values as stated.

EG

commented

6 hours ago

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Internet Keeps Dropping for about 20 seconds

I’ve replaced internal wiring, tested multiple modems, and confirmed the issue persists across devices — including when directly wired. The drops are brief (~10–20 seconds), but frequent and disruptive. My modem logs show T3/T4 timeouts, dynamic range window violations, and upstream instability. Thi

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You all need to get your fannys spanked. First, do you really think xfin did it on purpose, what, just to stir up a pot? I mean really! And the language? We are not that low to use bad language. There is no need and accomplis

user_u84d01

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6 hours ago

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No more NBC

Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity

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@user_eezh6j Have you had a chance to see if any of those troubleshooting tips apply ?

EG

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6 hours ago

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Slow internet

We’re experiencing really slow internet connectivity. Something is wrong with the internet connection

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@BillB22, thank you for checking. Have you tried clearing the locally stored data on the box? Here is an article with the steps: https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage

XfinityMarshante

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6 hours ago

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netflix

netflix drops out every few minutes. I've reset netflix, ran a system refresh, and reset modem / router still does not fix the problem. I can watch netflix on my phone and pad with no problem . I can also watch it on by tv by using the smart tv's netflix app, put its a pain to use. How do I get netf

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I’ve been investigating my issue more and I wanted to let you know that the pixelation on a recording occurs, no matter what box I watch it off of which leads me to believe it’s a signal issue

user_df3b9c

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6 hours ago

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Pixelated images when viewing recordings on my DVR

When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make

Question

user_lkgulq Welcome to our community forum! Thanks for reaching out so we can help you troubleshoot your TV service. When did you start noticing these issues? Are you having issues with one channel or multiple channels? Are you getting an error messa

XfinityEmilyB

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6 hours ago

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I can’t get NBC!Aay contract issue. I want a credit until resolved

Why bill me for new if NBC is not offered

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I can’t get NBC!Aay contract issue. I want a credit until resolved

Why bill me for new if NBC is not offered

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Billing

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