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Comcast email using Apple Mail not accessible after Sunday November 1, 2025
As of Nov 1, 2025, I am no longer able to access my comcast email on my iPhone, iPad or Macintosh. There was no notification from Xfinity, it just ceased to work. I can still access my email via the Xfinity web site but not on my devices. I was using a Pop account. I had been a Comcast customer for
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Customer Service
Hello @user_okzedu, Thank you for reaching out to us. We understand that finding the right balance between channel selection and cost is important. The 10 channel (choice TV package) includes more of your local channel lineup, like FOX, ABC, etc. Ba
how to use my tv package?
My family only watches sports, NFL, MLB, NHL, NCAA Football and basketball and NBA. I do not like to pay for a subscription plan that includes 200 plus channels. I downloaded the Xfinity Stream on my phone. I understand how to utilize the airplay on the TV. I also was able to add the Xfinity stream
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OCBill3 Thanks for posting on our Community Forums. Are you having trouble with any other devices connecting to the new gateway? If not, I would assume there is a disconnect with the TV as well, and it may be a good idea to try a reset.
Vizio wifi problem
Just received new gateway. It's setup and working fine with all but my Vizio TV. The new wifi isn't recognized by the TV. It's not even a choice on the list. I've restarted the gateway, unplugged the TV for a while, checked for updates. Nothing. Running an ethernet cable seems ridiculous when it wor
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High “Soft-bounce” rate to Comcast email domain
I am an Xfinity customer and work with a nonprofit that is experiencing an extremely high soft bounce rate to only the Comcast email domain users on our organization's email list. Comcast soft-bounce rate has been as high as 90% on some emails, but sometimes as low as 1%, with no apparent difference
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Customer Service
Offline
Hi I paid my bill yesterday and 5pm and I still have no internet. It says offline
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Customer Service
@XfinitySara I must have missed your "...previously provided a through explanation". My initial post, was pretty clear as to what my (our collectively) issue is. This is a copy of my initial post; "For over a week, Xfinity Stream has not been loa
Xfinity Stream Not Working On LG Smart TV
For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly. i have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last
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@user_hp98pi Thanks for adding a post. We're happy to help get you the best price, and the speeds you pay for. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message
Internet Plan
Hello, I would like to inquire about my current internet service plan. I have recently discovered that my internet speed appears to be lower than what family members and friends in the same city are receiving, despite their reportedly lower costs. Could you please investigate if there are any promot
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Get to a real support person
Voice phone will not accept calls from my cell
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Customer Service
So should I try to talk to someone actually doing the work, if I happen to see them in the neighborhood? That sounds like the only way to get an answer, given that internal communication is apparently non-existent at Xfinity/Comcast.
Contradictory service updates
We're receiving contradictory updates on interrupted service in our area. Some are saying that the service work (started yesterday) is over, others say it is still underway. We work from home frequently, so we would like to know a real timeline for when the work will be over rather than "we hope it
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Hi there! Thanks for reaching out about provisioning IPv6. We are happy to further help with this. I see that you sent through a direct message so I will continue there. Please also note that sending unsolicited private messages to myself or
Enable Ipv6 for Internet Connection
I simply want to enable and provision IPv6 for my account please. I've tried calling, using the Xfinity Assistant, and it's just very frustrating. It's impossible to contact a real human and the Xfinity Assistant just wants to restart my modem over and over.
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leave review
part 1 of 2 from my personal promised review Nayambashir is a top sales performer. My biling issue as resolved in the untimely manner that I complicates my fellow. Nayambashir did indeed also gave a unwielkdy and non pervasive slew or dural as I wish to inply. And for that the championship in care i
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Xfinity Compliments
No Help for Lost Trade- In
I shipped my IPhone 13 Pro Max as a part of trade-in deal for IPhone 17 pro on Sept 25th 2025. There were no updates on the tracking since October 6th 2025. I filled the missing package request with the shipping company. No updates to the request since October 10th. I have made numerous calls to Xfi
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Plan
I'm encountering the same issue and can't access my email account
mail server is (temporarily) down
I'm having this issue today too. Message: "Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes." What's the fix?
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user_ie85mh Hello, I am glad your time was updated to the correct time. If you come accross any more issues we are happy to help!
Eastern Standard Time sync
The time on my home phones did not adjust to the recent change to Eastern Standard Time. Isn't this automatic? It was when I had CenturyLink/Brightspeed.
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Nope, no solution after more than a month of complaints - just a work-around; you can view it as a PDF by clicking view, then click the 3 parallel lines that say "print as pdf." Some people said they had a problem with this because it didn't print th
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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Hello @user_p2tyve, Thank you for sharing your concerns, and I truly understand how frustrating this experience has been. I apologize for the confusion caused by the initial communication and the unpredictability of the service interruptions. While o
Contradictory service updates
We're receiving contradictory updates on interrupted service in our area. Some are saying that the service work (started yesterday) is over, others say it is still underway. We work from home frequently, so we would like to know a real timeline for when the work will be over rather than "we hope it
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user_xawhxh Thank you for reaching out, and providing feedback on your experience. We would be more than happy to share your feedback. Please send us a direct message, so we can gather more details on your interaction. To send a "Di
XfinityMartyR
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leave review
part 1 of 2 from my personal promised review Nayambashir is a top sales performer. My biling issue as resolved in the untimely manner that I complicates my fellow. Nayambashir did indeed also gave a unwielkdy and non pervasive slew or dural as I wish to inply. And for that the championship in care i
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