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ER ONE ESCALATION TICKET
Xfinity opened up two accounts at the same service address for me and I have been paying twice a month for two accounts although I should have one. They will not give me a refund, although there was NO service rendered, so they’re stealing my money.
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Billing
user_vdxa1v We hear where you are coming from, and would like to assist you in resolving the issue. Since we'll need to gather some account details, we'll need to finish up in DM. Please send over the information we asked for, and we can get started.
Xfinity stole my phone
I have screenshots of the deal; Xfinity stole my new Flip 7 and instead of the $1100 trade in and $200 visa, they charge full price. Their AIs just keep typing the same excuses; the only way to resolve is to report my phone as stolen and have my CC company dispute any charges while I switch. NEVER T
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user_avv1u4 Sorry for the confusion, and we are happy to help. From what you posted though you are having trouble sending from your Gmail email account which would make Gmail the Administrator of that email. We can help troubleshoot if you are having
customer service
Could you guys possibly make it any more difficult to send you an email, seriously. Your Customer Service has always been terrible but really. I know here's no hope here and it's ridiculous that you block this in the first place but how do I get you to stop blocking me or how do I enable sending ema
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Post program guide error
For weeks I have been unable program to record Saturday Today Show. The guide has paid programming. I can record it manually by recording the paid program which is the Today Show.
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Channels and Programming
No home phone service
Install new modem last week. Internet works. Home phone line doesn’t work.
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Home Phone Service & Equipment
user_wam9df Do you know if the device requires a 2.4 GHz or 5 GHz connection? The modem should be toggling between them both seemlessly but the device itself may require a dedicated channel.
Pacemaker monitor unable to transmit to healthcare monitoring center
My elderly mother lives in an assisted living facility and uses Xfinity for TV and internet. There's a device that polls her pacemaker and transmits the data via the internet but this hasn't worked since she moved in. Her equipment had no issues at 3 previous locations. I've worked with the monitori
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user_qmlwth Good morning! We appreciate the reach out to our Xfinity Forums Team regarding your remote. It sounds like the input button on the remote is bad. You can order a new remote from your Xfinity.com account online, or we can assist you with o
Need tech appt
Xfinity remote quit allowing use of input button. It was working fine 3 weeks ago. Then it just quit. I have tried pairing our remotes again to no avail. The volume and channel buttons work.
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Please direct me how to do that?
Cancel Service
I am moving and need to cancel my Xfinity internet service effective November 4, 2026. I do not want to transfer service, change plans, or receive retention offers. Please process the cancellation and provide written confirmation of the disconnect date and final billing information.
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@gbge21 Thanks for clarifying. Which web browser are you trying to use, and are you signing in with the primary user ID?
rewards
can no longer access xfinity rewards telling me sorry, you're not eligible to redeem benefits. i cleared cache and even tried a different web browser. still same message
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I tried different device and went to into Incognito mode on your browser - did not work. I am not on VPN.
rewards
can no longer access xfinity rewards telling me sorry, you're not eligible to redeem benefits. i cleared cache and even tried a different web browser. still same message
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Hi user_edhk8t! Thanks for reaching out to our Xfinity Forum about this billing concern. Please know that my team is always here to support you. We definitely want to help you figure out why your account balance is not updating. Please send us a Dire
Not billed yet?
Hello. I tried to pay my bill online like I normally due. It does not show up that I have a payment due. It shows the balance as $0.00. It shows my last payment as last month which is correct. When will the charges for this month come out? It shows something about updating the billing system, but I
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@user_6c6e84 Thanks for reaching out to us via Forums. I would be more than happy to review the status of this case that was opened. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper ri
how to reach a human
Cannot reach a human being. Live chat is AI only, keeps saying it will get an agent but loops back to 'what is the issue'. Never did reach a live chat agent. Called the phone number for customer service and spent 20+ minutes running through prompts, finally began randomly pressing numbers and finall
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@Latoque Hi, thanks for the reply. Comcast did reply, but no it wasn't answered. Basically the error msg says to contact Comcast, which I did and the Comcast guy told me to read the message that tells me to contact Comcast, not he
customer service
Could you guys possibly make it any more difficult to send you an email, seriously. Your Customer Service has always been terrible but really. I know here's no hope here and it's ridiculous that you block this in the first place but how do I get you to stop blocking me or how do I enable sending ema
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@XfinityDemetrise Hi, that was not helpful. I quote from above "Email the Administrator" - THATS YOU that's what I just painfully did. I of course looked at the URL and it was not helpful either other than it said to contact
customer service
Could you guys possibly make it any more difficult to send you an email, seriously. Your Customer Service has always been terrible but really. I know here's no hope here and it's ridiculous that you block this in the first place but how do I get you to stop blocking me or how do I enable sending ema
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I'm having the same problem and can't print. My canon MX922 wireless printer worked well until I received the XB10 gateway. None of the solutions address that printers that use WPA2 cannot connect to the XB10.
Pairing printer
Can’t pair my canon mg5220 printer. Just received my new xb10 router. My network shows up on tje wireless lan list bit wont connect. There was a suggestion to change setting from wpa3 to wpa 2 nit went to the xfinity app and wpa3 is the only option. Looking for a wps button on the router but it only
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how to reach a human
Cannot reach a human being. Live chat is AI only, keeps saying it will get an agent but loops back to 'what is the issue'. Never did reach a live chat agent. Called the phone number for customer service and spent 20+ minutes running through prompts, finally began randomly pressing numbers and finall
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Customer Service
user_0d61b8, Perfect. While we have you, do you have any additional service issues or billing concerns we can address today?
I would like to speak with an agent a real human being
I would like to speak with an agent a real human being
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Have you tried this? Reset Mobile Network Settings Open the Settings app on your Samsung device. Tap on General management. Scroll down and tap on Reset. Select Reset mobile network settings (or Reset network settings, de
DreamSayerZ
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eSIM Not Attaching to Phone Number, Extremely Dissatisfied
I recently switched from Visible by Verizon to Xfinity Mobile, since I had a free line with my WiFi. The port of my phone number from Visible to Xfinity, and the download of the eSIM, were successful. However, the eSIM did not attach itself to my phone number. I am currently unable to make phone cal
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