Xfinity Community Forum

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I have messaged you guys

user_rfrfow

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5 hours ago

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U

Manage Devices and Connections in Xfinity app and Intermittent disconnect issues

I live in a community that offers Xfinity and was told to download the app for the features, now I use to have Xfinity on my own and there use to be a section where you can manage the devices connected to the WiFi to check the status ,However since switching my account to this “community “ account I

Question

Thank you for reaching out to our team. Though we hate to lose you as a customer, i can assist you with that request. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private messag

XfinityJohnG

commented

5 hours ago

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U

I need to cancel my services. DO not need it anymore.

I need to cancel my services. I do not have time to speak to an agent or go to store since i am travelling.

Question

Hi user_hf7hgv! Thanks for being a part of our Xfinity Community and taking the time to provide us with this feedback. You've made some valid points, and we most certainly understand your concerns. This is not the kind of experience we strive for our

XfinityAmira

commented

6 hours ago

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U

Customer service

I’m just going to be blunt — Xfinity’s customer service system is beyond frustrating. Getting to an actual human feels nearly impossible, and the automated phone system just sends you in circles until it finally decides the call is over. Half the time it feels like you’re one wrong button away from

Question

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@XfinityJohnG please confirm receipt of my dm as I cannot locate your exact name int dm feature. Your handle does not pull up 8n the search

user_i3z1ko

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6 hours ago

to the conversation:

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U

trade in not yet credited over 3 months

Since November xfinity has refused to process my $500 trade in on my phone.I am forced to pay the full $27/month on the new phone. I have numerous cases submitted and all closed out with no resolution.The most recent case says I'm not eligible for the promotion do to a plan downgrade then susequent

Question

U

Dangeous box hanging from wires

There is a large heavy looking foot long metal box that is loose and swinging in the high winds across the street. If it falls it could fall on a car or person and likely disrupt service. Phone menus for Xfinity don’t have an option to report it. It is not at my property and the online reporting doe

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Customer Service

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Hi there, @user_u1zqul! Thanks for reaching out to us here on the Community Forum and sorry to hear about the downtime. The information we have available would be posted online and in the app via the methods listed here : https://www.xfinity.com/supp

XfinityFrank

commented

6 hours ago

to the conversation:

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U

Outage

I live at [Edited: "Personal Information"]. Outage been all day. What time is is coming back up??????

Question

@XfinityRichard [Edited: "Personal Information"]

mvwboxer

replied

6 hours ago

to the conversation:

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Cancel

I need to cancel to internet service

Question

Thank you for reaching out here. That is definitely an issue that I can get taken care of for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Cl

XfinityJohnG

commented

6 hours ago

to the conversation:

2

U

Adequate Customer Service Not Available

The cable box mounted on the exterior of the building appears to have been opened and tampered with. I tried speaking with a representative but the representative that were routed to me , located in the Philippines and Cape Town South Africa weren’t interested

Question

Hello, @user_euzewh. I would be more than happy to review your account to see if the XB10 is available in your area. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then e

XfinityRaul

commented

6 hours ago

to the conversation:

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U

Xb10

I am looking to see when this will be available in my area?

Question

U

I need to cancel my services. DO not need it anymore.

I need to cancel my services. I do not have time to speak to an agent or go to store since i am travelling.

Question

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Customer Service

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Good afternoon user_4s1ngd. Have you already attempted deleting the App, and reinstalling it?

XfinityJon

replied

6 hours ago

to the conversation:

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M

Fox News not viewable on Xfinity Streaming

why is fox news not available on xfinity streaming? All other channels work just fine!

Question

U

Adequate Customer Service Not Available

The cable box mounted on the exterior of the building appears to have been opened and tampered with. I tried speaking with a representative but the representative that were routed to me , located in the Philippines and Cape Town South Africa weren’t interested

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Customer Service

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We can definitely look at your options while helping correct anything necessary, @user_5ao72u. Thanks for reaching out! Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you

XfinitySara

commented

6 hours ago

to the conversation:

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Cancel pending order

I was trying to fanagle a better deal (don't hate me for trying) but ran into a glitch on adding the mobile line. Apparently transferring from Xfinity to Xfinity is not supported. So I need to cancel my pending order. I do not want to cancel my active plan. But if you can give me a discount for bein

Question

Thank you for visiting our official Xfinity Forums Community support page @user_occg5f. We can certainly assist in troubleshooting the Xfinity Internet service. We certainly know how important it is to have a reliable Internet connection from working

XfinityDemitrius

commented

6 hours ago

to the conversation:

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U

WiFi Connection to Desktop Drops Intermittently

After receiving a new Xfinity modem, for some reason the WiFi connection to my desktop PC drops intermittently. I can be working for several hours with no issue, and then all of a sudden the WiFi connection drops. I cannot just reconnect to the network, and I have to reboot the PC in order to connec

Question

Thank you for reaching out here. I will be happy to look further into that trade in issue from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]:

XfinityJohnG

commented

6 hours ago

to the conversation:

0

2

U

trade in not yet credited over 3 months

Since November xfinity has refused to process my $500 trade in on my phone.I am forced to pay the full $27/month on the new phone. I have numerous cases submitted and all closed out with no resolution.The most recent case says I'm not eligible for the promotion do to a plan downgrade then susequent

Question

U

Customer service

I’m just going to be blunt — Xfinity’s customer service system is beyond frustrating. Getting to an actual human feels nearly impossible, and the automated phone system just sends you in circles until it finally decides the call is over. Half the time it feels like you’re one wrong button away from

Question

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Customer Service

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Mobile phone service

Please cancel my mobile phone service

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Customer Service

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

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U

Outage

I live at [Edited: "Personal Information"]. Outage been all day. What time is is coming back up??????

Question

Thanks for trying that on your end, user_m6fpou! Let us further troubleshoot this with you. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direc

XfinityAmira

replied

6 hours ago

to the conversation:

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U

Payment Method Page won't load

I've been trying to update my billing info for a month. Every time I log in to Xfinity I go to "payment methods" (https://payments.xfinity.com/methods) and it says "sorry this is taking a bit longer than we expected". Then eventually the page loads and just says "Sorry, this isn't working right now"

Question

U

Xb10

I am looking to see when this will be available in my area?

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Customer Service

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