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Thanks for taking the time to post on our Xfinity Community Forums page, @user_1gc59y, and thank you @EG for getting that post moved over. I'd like to do everything I can to help with getting you the best internet price available for your account. Pl
Xfinity is punishing me for being a 30 year customer
I am truly disgusted with Xfinity. I have had cable service and internet service with them for literally decades. The cost of the cable service has gone up and up, and I can no longer afford it. I called today to cancel my cable tv, with the intention of staying with Xfinity for internet. I am seein
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Missing property
And Xfinity technician within my apartment this morning with intentions to restore my service after paying my bill yesterday I realized after he left that I was missing a baseball cap.... A green and white Hawaiian style baseball cap with the Philadelphia eagles logo and the name priceless on the le
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Xfinity Compliments
Hey there, user_3mq2zo! We appreciate you taking the time out of your Sunday to bring your Universal Studios ticket change request to our attention. We would be more than happy to assist you with this matter. Please send our team a direct message wit
Universal Tickets Redemption
I redeemed the code for Universal tickets; however, I'm not finding them and when I tried to use it again it says they have already been redeemed. I may have created 2 accounts and am not sure which one it may be under. Please help.
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Also please route my connection the to Georgia Valorant servers the correct way instead of sending me from your be-2212-pe12.nota.fl.ibone.comcast.net node to a request time out into Texas and then California..... No idea why I'm being rerouted that
Need a Line / Maintenance Technician
My line was replaced in January so it should be pristine. I've capped/terminated all unused coaxial outlets in my apartment besides the one that I use for my tv box and my XB8. I restarted my XB8 today and the logs were filled with 200 uncorrectable codewords on downstream 20 and 194 instantly upon
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Audio and video not in sync viewing recorded programs on local NBC station
All recordings that we make from our local NBC station (WESH), Orlando,Fl, are basically not viewable because the audio out of sync by approximately 30 seconds. I have tried various devices to view the recordings and they all show the same problem. Live viewing has no problems. No other recordings t
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Channels and Programming
@EG Thanks! @user_f03902 Thanks for meeting us in our Forums' community about your Peacock promotion. We are happy to help. You'll have to unlink your old address from your Xfinity ID. You can do that by following the instructions on this article:
Need Peacock unlinked from old closed account number
I received a new xfinity account number in December . My Peacock promotion is still tied to my old closed account causing error PPG_0017_8bbc8fd. I need an agent to clear my old peacock identity token so I can link to to my active account
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Hi @XfinityDemitrius, I redeemed the code for Universal tickets; however, I am unable to change the dates. Called Universal, they said contact Xfinity.please help
Universal Tickets Redemption
I redeemed the code for Universal tickets; however, I'm not finding them and when I tried to use it again it says they have already been redeemed. I may have created 2 accounts and am not sure which one it may be under. Please help.
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billed Amount
Dear Xfinity Customer Support, I am writing to request an explanation regarding a significant increase in my monthly internet service charges. Until Feb- March, my monthly bill was approximately $70. However, I recently noticed that my bill has increased to $136.25, which is nearly double the amount
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Billed Amount
Dear Xfinity Customer Support, I am writing to request an explanation regarding a significant increase in my monthly internet service charges. Until Feb- March, my monthly bill was approximately $70. However, I recently noticed that my bill has increased to $136.25, which is nearly double the amount
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Billing
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need Peacock unlinked from old closed account number
I received a new xfinity account number in December . My Peacock promotion is still tied to my old closed account causing error PPG_0017_8bbc8fd. I need an agent to clear my old peacock identity token so I can link to to my active account
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The concern is not "Community Center" help related............ Topic moved here to the proper help section.
My Military Diamond Status still not applied- 2 years later
I've filled out the form three times now and still haven't had my account updated with the military diamond tier membership. I'm a 70% service connected disabled female Veteran. Any help would be greatly appreciated. I've exhausted all online and call means to rectify the issue.
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Hi there, @user_7qzi5a Thank you for taking the time to reach out to us! I hope you're having a fantastic weekend! Are you wanting to change the ownership of the account?
Name Change / Direct Message
How do I send a direct message and to who for name change documents?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. @user_7qzi5a Be advised that sending an unrequested direct message to the support team is a violation
Name Change / Direct Message
How do I send a direct message and to who for name change documents?
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Have you attempted to switch out your current HDMI cable? @user_55fd57
Live TV pausing & glitching
I got a new Xfinity box a couple months ago...Xi6-A...& have had constant problems with the live TV picture freezing, sound not working or taking time to catch up, etc. If I change the channel & then go back to the original channel, things start working correctly for a short time.
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user_s2ftfj Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
need my old plan back
called for service due to pixellation and agent said he had a better plan with same features and i lost the best channels . tried the xfinity assistant and after hours no help. need to talk to agent and get my plan back
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Honestly, if you can't figure out how to get the NFL Redzone back then there's no need to have your streaming service and we'll have to go a different way
user_8zgdlr
commented
14 hours ago
to the conversation:
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Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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