Xfinity Community Forum

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I did not have access to Advanced Settings. I called up Xfinity support (!!) and they enabled Advanced Settings. From there I was not able to rename the two speeds. But I was able to disable 5 G. In theory this should work. Now I have a hardware iss

user_jg8x5b

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4 hours ago

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How do I set an XB7 router to 2.4 Ghz?

I have a new SimpliSafe system that won't work with the 5 GHz signal that my XB7 router provides. I have tried to tell the XB7 to use 2.4 gHz, but I can't find a way. The internet says to use Advanced Settings, but also says that XB7 does not allow access to Advanced Settings. My app does not show a

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Umm... The last message said that Xfinity cannot help me since the email service has been migrated to Yahoo and I should contact Yahoo directly. The support line that I referred to in my last post was the Yahoo support line.

user_jrjy66

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4 hours ago

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I am not getting password reset emails from external vendors.

This has been going on for the last few months. When I do password resets or try to establish new accounts with my comcast email address, the email messages do not come through. I have tried other browsers and looking in on the Yahoo app but the emails never come through. If I use any other email ad

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Thanks for sending over your information, @imakegoodbabies! I am replying there now so I can authenticate your account. We want this process to be easy for you. Our Getting Started page, https://forums.xfinity.com/conversations/getting-starte

XfinityRay

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5 hours ago

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No Promo Code Provided and AI Chat is NOT Working to Redirect me to a Live Agent

I'm so frustrated. I claimed the "Snag a 49ers Kids Club Gold Membership, on us San Francisco 49ers Kids Club Membership" item in Xfinity Rewards and I am a Diamond Member. There is no promo code showing for this reward so I cannot actually claim it. A promo code is needed to submit the form. I'm so

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Hello user_g596bs, thank you for taking the time to post here in our Xfinity Community forum. We are happy you're here, and happy to help. If you are connected to your prior account in your new accounts, then yes, you should be able to cancel billing

XfinityJeffB

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5 hours ago

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I added Stream Saver, can I cancel non-Xfinity Nexflix now?

I added the Stream Saver with Netflix and Apple+ (also Peacock), both of which I was paying for separately outside of Xfinity. What's the process of switching over so I don't lose these channels? Will I keep my profiles? Thanks. Jeff

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Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n

XfinityJon

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5 hours ago

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I am not getting password reset emails from external vendors.

This has been going on for the last few months. When I do password resets or try to establish new accounts with my comcast email address, the email messages do not come through. I have tried other browsers and looking in on the Yahoo app but the emails never come through. If I use any other email ad

Question

Thanks for posting on our community forums, user_405982. We can help with cancelling the additional DVR service. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Di

XfinityDilary

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5 hours ago

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Add ons

How do I cancel Additional DVR Service

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Escalation and unprofessionalism

I need help with an unresolved installation issue and would like this escalated to the appropriate Xfinity Support team. I had a confirmed WiFi installation scheduled for October 6, 2026, which was canceled by Xfinity. I did not cancel this appointment and was not notified that outside-line work was

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Your Home Network

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Hello user_33nsul, and happy Thursday! I hope the rest of that new siding on your home is looking good, but we can definitely connect with our local teams to go take a look at your outdoor internet box for any repairs or corrections needed 👍 Thanks

XfinitySeth

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5 hours ago

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Correctly Install Connection Box

I recently had new siding done on my house, and they did not correctly reinstall the internet connection box. How do I contact a tech to come out and fix it?

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Glad to hear that you received a confirmation that your iPad order shipped. As for your internet issue, I'll need to review your account. If you could send our team a direct message with your full name and full address, we can get started. To send a

XfinityRaf

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5 hours ago

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About to leave Xfinity for good

So I ordered an iPad Pro 13 m5 through the Xfinity assistant with a live rep twice. Both times I received an email stating that: Let’s get you back on track“We had to cancel your Xfinity Mobile order [Edited: "Personal Information”] (both placed on separate days) because we couldn’t verify your iden

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The link you provided goes to the general information page for the migration and contains no useful information or link to support for this problem. I will try the "live support" line when I have some time to spare and hope that I can speak to a hu

user_jrjy66

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5 hours ago

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I am not getting password reset emails from external vendors.

This has been going on for the last few months. When I do password resets or try to establish new accounts with my comcast email address, the email messages do not come through. I have tried other browsers and looking in on the Yahoo app but the emails never come through. If I use any other email ad

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Add ons

How do I cancel Additional DVR Service

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Customer Service

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user_i7m49k Thank you for taking the time to share your experience with us. I can certainly understand how frustrating it would be to encounter service issues after seeking assistance, especially when the changes made were not clearly explained. We n

XfinityAmandaB

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5 hours ago

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Formal Complaint Regarding Incorrect Changes Made to My Xfinity Service

Me dirijo a ustedes para informar formalmente sobre un problema grave relacionado con la asistencia que recibí de un representante de Xfinity (Gabriela). Durante mi interacción con el representante, se realizaron cambios en la configuración de mi Wi-Fi/servicio que resultaron en una configuración in

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user_bby8c5 Hello, I am sorry you are having service issues. Is the issue still ongoing?

XfinityVictor

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5 hours ago

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Intermittent Connection Loss

I recently moved, only about two blocks away. Since then, I have experienced several (5-10 times per hour) disconnections of around 5-10 seconds each. I took my gateway with me to the new house and used the app to set it up, no issues except the connection loss I have described above. After speaking

Question

user_nzm4ps Thank you for reaching out! We are not currently aware of a widespread issue impacting FOX NFL broadcasts across Xfinity. Since the issue appears to occur only on FOX and during game broadcasts, it may something to do with the specific FO

XfinityMartyR

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5 hours ago

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FOX channel for NFL games

Every Sunday there is an issue with the NFL games freezing up throughout the game. It only seems to be happening on Comcast on FOX

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@XfinityRay I just followed your steps. When will they reply, and why isn't direct message something that shows for everyone right away? I was reading others' similar problems and I was frustrated that I couldn't see a direct message option on the t

imakegoodbabies

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5 hours ago

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No Promo Code Provided and AI Chat is NOT Working to Redirect me to a Live Agent

I'm so frustrated. I claimed the "Snag a 49ers Kids Club Gold Membership, on us San Francisco 49ers Kids Club Membership" item in Xfinity Rewards and I am a Diamond Member. There is no promo code showing for this reward so I cannot actually claim it. A promo code is needed to submit the form. I'm so

Question

Hello there, I appreciate you for taking the time to reach out to us this evening, I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send

XfinityDuron

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5 hours ago

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Xfinity Support

Following up on SRO # 1002162824132090 I may have missed a call back and am checking the status of a downed wire across our front yard/driveway. Thank you.

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Ok so good news. Dunno what happened but since posting this I received an email that my tablet has shipped. So I’m relieved but at the same time we really need to talk about all that happened and why this is a problem and it needs to be solved for fu

user_5cu2sd

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5 hours ago

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About to leave Xfinity for good

So I ordered an iPad Pro 13 m5 through the Xfinity assistant with a live rep twice. Both times I received an email stating that: Let’s get you back on track“We had to cancel your Xfinity Mobile order [Edited: "Personal Information”] (both placed on separate days) because we couldn’t verify your iden

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Using Lenovo tab m10 and trying to watch a show on Xfinity app

I have tried all suggested fixes to get Xfinity stream app to work on my Lenovo tablet and nothing has worked. Pay way too much money for the app not to work on tablet. I can watch videos on demand, but not live shows. What else can I do?

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Xfinity Stream Website

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Neither, I have had the package auto-renewed for years. I just cancelled the upcoming recording on the wrong channel and recorded the Altitude one. I also record the Buffalo Sabres and it always records both the "home" and "away" recording unl

user_v954tw

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5 hours ago

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X1 DVR records blacked-out Avalanche broadcast instead of available Altitude broadcast

I'm experiencing an extremely frustrating issue with X1 DVR recordings of Colorado Avalanche games. I subscribe to Altitude Sports specifically so I can watch the Avalanche in Colorado. When an Avalanche game is simultaneously carried on Altitude and a national network, the national broadcast may be

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user_xfohz0 - Thank you for taking the time to elaborate and for working through those troubleshooting steps with us! It sounds like you've done all the right things so far. Since the issue is occurring both over WiFi and when directly connected to t

XfinityThomasA

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5 hours ago

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Talking to a human support staff is impossible

Trying to contact Support because our internet has been intermittent for days now and the ai agent you get dumped on when you call is keeps asking what my issue is and then hanging up as soon as I say I'm having internet issues. There needs to be clearly defined responses that get you to a human or

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