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Hazardous Wires ticket
I have been trying to submit a hazardous wires ticket, unsuccessfully. The 'report a problem' form keeps giving me an error along the lines of "something went wrong. try again later." I have also chatted with an agent last night that resulted in receiving a ticket number [edited ticket number], but
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Customer Service
user_7tjl53 Thank you for reaching out, and providing details regarding your concern. Please send us a direct message, so we can help with your transfer of services. To send a "Direct Message" message: • Click "S
SCAM
Today, I received such a terrible experience with Xfinity - that I'm attempting to write a letter to have this matter addressed. I opened an xfinity account one month ago. At the time of opening, I made it very clear that I would be changing addresses in one month - and asked for advice if I should
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@user_eixpk1 wrote: "... I found a work around using the xfinity app ..." With that many taps you could set up a shortcut to connect.xfinity.com and be ONE TAP away from the email site.
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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@user_2jt9ge Thanks for reaching out. We understand how important it is to find the best price for services that fit your household’s needs. You can use our self-service option by signing in with your user ID and password to explore our new N
Xfinity Support
My two-year internet plan ended. How can my rates go back to the two-year plan?
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There is no buttons on my x1 box. The remote turns only tv on & off. I've tried to refresh on my phone but it doesn't find it because it (x1 box) will not turn on.
Power button on x1 box
My x1 box has no power button and will not turn on even after unplugging it
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Please revive my previous thread
I (user_c1c1ep) have a long (since May 14) thread with Xfinity on Direct Messaging. The history of my complaint/issue is on that thread. The thread disappeared sometime last night/this morning. I did not close it. We seemed to be making progress and the history is important. Please reinstate this th
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Customer Service
Still waiting for response from Xfinity Mobile to release my line to my new provider
Submitted a transfer request yesterday (July 7, PON 73324951) and the new provider is still waiting for Xfinity to release the line. Phone number is unlocked. Transfer PIN is correct. Wondering what is the hold up?
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Plan
Upgrade to xb10
I currently have an Xb7 gateway and would like to upgrade to latest xb10 which I believe will greatly improve the quality and performance of my wifi. What do I need to do in order to upgrade?
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Customer Service
Cancel my account/service
Subject: Account Closure, Billing Suspension, and $15 Refund Request After six years of continuous service, my recent transition was extremely difficult. Technicians visited twice but failed to activate the service. No communication was done between them about what had to be done. Apparently a big j
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Support
My two-year internet plan ended. How can my rates go back to the two-year plan?
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@EG I look forward to a response from customer service/corporate
SCAM
Today, I received such a terrible experience with Xfinity - that I'm attempting to write a letter to have this matter addressed. I opened an xfinity account one month ago. At the time of opening, I made it very clear that I would be changing addresses in one month - and asked for advice if I should
Question
Dcaldw04 I would be wondering the same if I were in your shoe too. As crazy as it sounds even houses right next to you can be connected via a different node that can have service whiles yours doesn't. That said our team is happy to help look at your
Internet Outage from Storm
I currently am experiencing an internet outage from a storm that happened last week. I just received power back yesterday, but my internet is still out. I figured this was normal until I learned my neighbors, who also had their power finally restored and have xfinity, are not experiencing an outage
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Thank you for sending us a direct message, @user_tsksi0. I am so glad we were able to find an amazing new promotion that gave you a nice speed upgrade, and a great new rate that was pretty close to your last promotion. I really appreciate your effort
xfinity promo expired
I'm looking to see what steps are needed to go back to paying the promo price since a near 100% increase is far too much
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
SCAM
Today, I received such a terrible experience with Xfinity - that I'm attempting to write a letter to have this matter addressed. I opened an xfinity account one month ago. At the time of opening, I made it very clear that I would be changing addresses in one month - and asked for advice if I should
Question
@AlyssaO93 I appreciate the follow-up that the damage claim isn't an option to report, and I can definitely assist with getting the damage claim ticket opened. Since I'll need to gather some information that we don't want here in our public conversat
Xfinity Truck Damaged My Property
An Xfinity truck backed into my driveway and did some damage to my property. How do I report this online?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet Outage from Storm
I currently am experiencing an internet outage from a storm that happened last week. I just received power back yesterday, but my internet is still out. I figured this was normal until I learned my neighbors, who also had their power finally restored and have xfinity, are not experiencing an outage
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
5 hours ago
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Upgrade to xb10
I currently have an Xb7 gateway and would like to upgrade to latest xb10 which I believe will greatly improve the quality and performance of my wifi. What do I need to do in order to upgrade?
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