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I requested the disconnect on 5/1 at 6:17pm PST. 5/3 is when I received my first email confirming the cancellation request. If I try to go to Service in my online account I get access denied.
I cancelled service but was billed anyway
The first time I used chat I was told that the system would correct itself by the end of the month but it hasn't. Now I'm being disconnected and hung up on when I try to get this resolved.
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Return label
I need a prepaid return shipping label to return my previous internet modem
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Customer Service
cancel or hold service
can I put a hold on my service if I am gone for the summer
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Customer Service
I checked my property deed and there are no utility easements listed. An Xfinity technician has trespassed on my private property and illegally run an unburied line to a neighboring property outside of any legal easement. I would like it disco
Immediate Safety Hazard: Unburied Temporary Drop Cable on Private Property
An Xfinity installation crew recently connected the adjacent condo units using the pedestal located on my lawn. The technicians ran a temporary coaxial drop wire directly across my property line and left it exposed on top of the grass. This wire is serving a completely different property while creat
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Your Xfinity account is already linked to another Peacock account?
I have xfinity diamond so I should have Peacock Premium. When I log into xfinity and Peacock, both websites say I don't have an active subscription. But when I try to activate the Peacock subscription, I get a message saying that "Your Xfinity account is already linked to another Peacock account".
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Customer Service
How Many MB In My Plan [Edited]
How many MB are.in my plan [Title Edited: "Personal Information"]
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Customer Service
@XfinityAmandaB I'm still paying the extra 25 for xfi unlimited, I was never informed of that change. And while I understand that has been a practice for ages now it feels redundant to burn your loyal customers the way you guys do. I understand it's
Promo Pricing
I know this is a common issue but I find it absurd that I currently pay 79 a month (not including any of the extra charges on my account) for 200mbps internet and when I go to look at new customer promo pricing it's 50 a month for 1gig. It feels like a solid burn to know that I'm paying nearly doubl
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user_vckxl7 Thank you for keeping me posted so we can continue working together. I would feel the same way in your position and I want to make sure this is resolved so you can enjoy the TV service you pay for. Please respond to my Direct Message so I
TV Pixelation
This is a repeat issue. Tech visit recently tried but was not able to fix the problem. He removed amplifier that was installed on the line by Xfinity years ago, removed a filter on the line, checked the connection to the street, disconnected unused lines in the house. He said signal strength is good
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MD203 Thank you so much for stopping in for help with your promotion ending and new options. It has been a normal practice for some time for us to have exclusive new customer offers. I am sure when you signed up, you were able to take advantage of a
Promo Pricing
I know this is a common issue but I find it absurd that I currently pay 79 a month (not including any of the extra charges on my account) for 200mbps internet and when I go to look at new customer promo pricing it's 50 a month for 1gig. It feels like a solid burn to know that I'm paying nearly doubl
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section.
I was charged five times making a ten dollar payment for wow , wifi hotspot
I ordered the $10 unlimited Wi-Fi through xfinity.Now they ran my card and was cool.I got my Wi-Fi well.I looked at my bank statement, and within 45 seconds of me, ordering that $one0, 4 more $one0 charges came from xfinity now Wi-Fi.Now they were all pending banks can't do anything until they're ,
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Closed
I cancelled service but was billed anyway
The first time I used chat I was told that the system would correct itself by the end of the month but it hasn't. Now I'm being disconnected and hung up on when I try to get this resolved.
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Billing
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the TV help section for assistance.
How do I activate my new Xfinity remote
I replaced my old remote with a new one but I can’t activate it.
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
wiring for new construction
We're in the planning stage of building a new home. Will our Comcast technician drill a hole in the exterior wall to get the line INTO our house? Also, once the line is inside the house, will they run a line to our central modem? Thanks for your help!
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Hello, I would be happy to review your account to make sure the credit offered have been applied, as well as look into the other issues you are experiencing, I will just need some account information best kept private. Please send our team a direct m
Ongoing Service Issues with NO fix!!!
I am extremely frustrated with Comcast/Xfinty right now!!! I can’t get through one week without Internet and TV going out! Every time it goes out, I go through the same steps… unplug the router, wait 2 min then plug back in. Wait for solid white light on XB8 router. Then unplug all 3 TV boxes, wait
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With Amazon Firestick
Xfinity Stream
Xfinity Stream app stops working routinely, getting stuck on the "guide" screen. I then have to re-install the app. This happens multiple times per month and is very frustrating. Any solutions in sight?
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Hello, @user_eytnoj thank you for reaching out over Xfinity Forums. I completely understand the concern with being billed after requesting a disconnection, and no longer being able to get connected with someone. I'd definitely like to investigate to
XfinityJustinC
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I cancelled service but was billed anyway
The first time I used chat I was told that the system would correct itself by the end of the month but it hasn't. Now I'm being disconnected and hung up on when I try to get this resolved.
Question