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Thank you for trying those steps @user_xfmr7c, we would be more than happy to take a look and see what we can do. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessa
Xfinity Support
I forgot my Xfinity ID and am trying to recover it. When I chat with the Assistant, it has me look up and when I give it my email it says “This information doesn't match our records Try again or contact us and one of our agents will be happy to help” and directs me to the AI which CANNOT HELP as I C
Question
@XfinityRaul I cannot locate my ID that way because when I go to Xfinity.com and try to sign in with the email associated with my NOW WiFi Pass, it tells me it doesn’t match records, and logging in on the app doesn’t work either. I have one email li
Xfinity Support
I forgot my Xfinity ID and am trying to recover it. When I chat with the Assistant, it has me look up and when I give it my email it says “This information doesn't match our records Try again or contact us and one of our agents will be happy to help” and directs me to the AI which CANNOT HELP as I C
Question
Good morning @Jaytoo, and thanks for posting to the Xfinity forums, I hope this message finds you well. There is currently a known issue with NHL Center Ice that our engineering team is working on a fix for. We will update with any information as we
NHL Center Ice Program Guide Information Not Loading
I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s
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@user_ew6meo I am sorry to hear you are having this issue on Fox News. Is this during a live or pre-taped content?
Fox News not viewable on Xfinity Streaming
why is fox news not available on xfinity streaming? All other channels work just fine!
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Pay my mobile nill
My phone suspended and I can’t call anyone and I need to pay the bill
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Billing
Good morning @hpetersonsav, and thanks for posting to the Xfinity forums, I hope this message finds you well. The reason that access to the admin tool was removed was because turning off the Admin Tool can help protect against online security threats
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
Question
I am having this exact same problem. It worked at first but now it doesn't. And after chatting with support several times I was told to change the settings myself but it keeps taking me around in circles. I'm extremely frustrated it seems no one can
Xfinity Mobile Support - Phone line not showing on account after a move
I moved to a new address and my phone line stopped showing in my account. Tried to call service representative several times and the issue still stay unresolved. Pretty frustrated.
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New Account: Can login but Can't Access Account details
After completing signing up for a new service I am unable to access my account details such as my user settings and plan details. All i see is, Something unexpected happened. Try refreshing the page. If the problem persists, please check back later. During the account registration process the app as
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Sign-In and Account Management
I turned off my autopay for this same reason. [Edited: "Language"]
Xfinity is DELIBERATELY attempting to schedule a cancelation call back after my new bill is issued so I am required to pay the next month
Minnesota, USA - The title is self explanatory. Today is 09/01/2025 at 12:47 am. I MUST cancel my services because I am completely out of the service area and I have already moved. My next billing cycle is September 4th- October 3rd. Xfinity REQUIRES a phone call to cancel (no other options except a
Question
user_agtrjj, hi there! Thanks for commenting. I understand your frustrations. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist y
leave a review
I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
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Definitely cancelling my service!!
leave a review
I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
Question
Hey there user_7x6j2e, thanks for reaching out through our community forums! If you've already attempted the listed troubleshooting steps and are still running into issues, our team would be more than happy to assist further! Please send us a direct
Frequent frustrating packet loss
Hello, I've been experiencing packet loss for several months now. I worked with a tech via mobile chat for some time but ultimately did not resolve the issue. I have checked multiple devices (2 desktops, and 2 mobile devices). It is very noticeable when playing online games where it results in frequ
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Dynamic Range Window Violations and loss of connection
Recently I've been dealing with excessive DRW violations and loss of connection. Not sure if it's a coincidence or not but the local fiber company has been running fiber up the poles through the street all week, not sure if they knocked a connection loose up the line but yesterday and today I've bee
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Your Home Network
Thanks for taking the time to reach out over our community forums, user_8xgtf2! I'm sorry to hear that your plan may have changed in a way you weren't expecting or were told! You've come to the right place for assistance, and our team would be more t
Signed up for an updated plan and told wrong price and service would not honor the price that she told
Hello, I spoke with service today to review my internet and phone plans with xfinity and changing plans with current promotions. After reviewing the options and pricing for both phone and internet multiple times with Service Rep we decided with moving forward with the update. We updated the internet
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@user_41287d, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mes
Web-Based Xfinity Remote Not Working (Disappointed in Xfinity’s Overall Lack of InnovationI
I am disappointed in Xfinity’s overall lack of innovation. When Xfinity announced that its Xfinity Remote App was going away, it directed us to their web-based remote at remote.xfinity.com. I’ll be honest: I felt some type of way about a company removing an app in the 21st century, and basically jus
Question
@XfinityChelseaB wrote: "... next to the bell icon ..." It's unwise to say "next to the bell icon" unless you somehow know that the poster is using a desktop or laptop computer. These have a "bell" icon for notifications, but many post
BruceW
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Web-Based Xfinity Remote Not Working (Disappointed in Xfinity’s Overall Lack of InnovationI
I am disappointed in Xfinity’s overall lack of innovation. When Xfinity announced that its Xfinity Remote App was going away, it directed us to their web-based remote at remote.xfinity.com. I’ll be honest: I felt some type of way about a company removing an app in the 21st century, and basically jus
Question