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Braves Vision channel

I have an email that states I have Braves Vision in my tv package and yet I don't. The tv says i have to upgrade. When we called -- we were told it would take upgrading to Premium which was at a monthly cost much higher than Braves Vision $19.99. When is xfinity going to attach braves vision to thei

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Hello @user_96ifyx, and thanks for the clarification on that. We'd be happy to dig into this further for you. 😀To do so please send us a Direct Message* (I'm including some handy instructions below on how to do that.) Please include your

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How can I get a shipment label to return my equipment?

The return site is not listing any devices that I can return. UPS will not accept the package without a prepaid return label but if the website refuses to let me select anything, what do I do?

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Payment problem

I have a problem that your company put autopay back onto my account after being turned off in February 2026. I have been sick and in an out of the hospital. I have no income at this time. Ive spoken to agents in March and April. I had gotten the least amount owed and was told to get that in before M

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user_gesbxy Thank you for stopping in for help with your billing concerns with your previous account. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associa

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Erroneous balance on an old canceled account & ongoing collection calls

I changed my internet service on December 25, 2025, which Xfinity automatically created a new account even on the same address. I was explicitly told my previous account was fully canceled and would not incur any further charges. Despite that, starting in March, I began receiving notices about a pas

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Really need a status update. This is just unthinkable that it has been this long without service.

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Disruption of service for NBC

Completely disappointed and frustrated with the loss of this channel and now having to consider other services and leaving xfinity

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Very slow internet since may 1st

Can barely get to outlook or websites. Xfinity test says fine. Other internet test says poor and unstable. No support from Xfinity just AI chat.

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ABC

When can we expect a Xfinity will resolve the ABC issue with

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There are no Xfinity stores near me either.

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How can I get a shipment label to return my equipment?

The return site is not listing any devices that I can return. UPS will not accept the package without a prepaid return label but if the website refuses to let me select anything, what do I do?

Question

Erroneous balance on an old canceled account & ongoing collection calls

I changed my internet service on December 25, 2025, which Xfinity automatically created a new account even on the same address. I was explicitly told my previous account was fully canceled and would not incur any further charges. Despite that, starting in March, I began receiving notices about a pas

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user_96ifyx- Hello, and thank you so much for joining us here on the Forums. I completely understand how important it is to have a simple and stress‑free way to return equipment, and I’m happy to share an easy option with you. One convenient wa

 to the conversation: 

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How can I get a shipment label to return my equipment?

The return site is not listing any devices that I can return. UPS will not accept the package without a prepaid return label but if the website refuses to let me select anything, what do I do?

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Next...well have to pay to watch a Rockies game

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Disruption of service for NBC

Completely disappointed and frustrated with the loss of this channel and now having to consider other services and leaving xfinity

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Angle app

Please add Angle app

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How can I get a shipment label to return my equipment?

The return site is not listing any devices that I can return. UPS will not accept the package without a prepaid return label but if the website refuses to let me select anything, what do I do?

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Good evening user_x89ofg I can understand the concern with being able to access your email. I will be happy to assist further. Are you having trouble logging on directly through the Xfinity website? Just to confirm you are stating every time you go t

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email account access after multiple logins

4/30/26 This is the FOURTH TIME I have logged into my Comcast Xfinity EMAIL account, having to change my Password the FIRST TIME!!, and I must access it IMMEDIATELY for a time-sensitive financial matter!! If not, I will lose several thousands of dollars!! HELP!!!!!!! NOW!!!

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Phone

Trying to figure out how to get a return label for a phone that I never used. I talked to someone in customer service. They keep wanting to call me back every day. And I'm not getting what I want and what I need

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[Edited: "Language"] Will look for other services that offer nfl network

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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Fox 17

Please reinstate Fox 17 programming. I pay for it, so I should be able to view it.

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Fantastic, I'm happy that the technician was able to get your service back on track and working properly! If anything comes up in the future, or if you ever have any questions you need answered, feel free to reach out here on the community forums whe

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upstream channel bonding

I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are

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