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user_jbbirv, thank you for reaching out to Xfinity Support. I would be happy to take a look at your account and see what we can do to fix this for you. Please send us a direct chat message with your full name and complete service address to “Xf
The credit was not applied to my new account.
I have submitted several support tickets, but the problem has not been resolved yet. I have a payment issue. I have a credit of $159 from September 2025, and another $14. I also paid $109 before moving to my new residence on May 30, 2025, but these amounts have not been applied to my new account, an
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Thanks for the info on direct messaging. And thanks for moving to the Customer Service section!!!
term contract
Hello, I have a term contract and the discount I get goes away on 1/25/26 I believe. I wanted to see if I can do another term contract for 1 year like before and get a similar discount. I'd like to keep the services the same as I have. I sent a direct message 2 days ago but have not heard back.
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The credit was not applied to my new account. I have sent several support tickets, but the problem has not been resolved yet. I have a payment issue. I have a credit of $159 from September 2025, and another $14. I also paid $109 before moving to my n
The credit was not applied to my new account.
I have submitted several support tickets, but the problem has not been resolved yet. I have a payment issue. I have a credit of $159 from September 2025, and another $14. I also paid $109 before moving to my new residence on May 30, 2025, but these amounts have not been applied to my new account, an
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First. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ? With this test, we are trying to isolate this down to being ei
Terrible Internet Connectivity
My internet is constantly just not working. It still says there is internet but it is incredibly slow and will not load anything. and the fact that you cannot speak to a live agent with this company is absolutely ridiculous. as soon as this pay period is over, i will be switching companies.
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ret60sp, Thanks for reaching out to Xfinity Support. If you don't plan on using/subscribing to Peacock, there is no need to worry since it will not apply to you. The only reason this would affect you is if you were a current Peacock subscriber and yo
terms of service
I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party "terms of service" with Peacock. We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract
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The credit was not applied to my new account.
I have submitted several support tickets, but the problem has not been resolved yet. I have a payment issue. I have a credit of $159 from September 2025, and another $14. I also paid $109 before moving to my new residence on May 30, 2025, but these amounts have not been applied to my new account, an
Question
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Customer Service
"View WiFi Equipment" Option Missing in Xfinity App
Hello, I am trying to set up port forwarding in the Xfinity app by following the instructions here https://www.xfinity.com/support/articles/xfi-port-forwarding. I navigate to the WiFi tab (step 2), but there is no option to select "View WiFi Equipment" (step 3). How should I proceed to set up port f
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Xfinity App
Hey, @Bigerone1. Our team would love to take a closer look at this for you. Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you will see a chat box icon at the top right o
Trade in credits not applied
Signed up for Xfinity promo offering $1,100 in bill credits over 24 month period for trading in an iPhone 15 Pro Max for a new Iphone 17 Pro Max. I sent in my iPhone 15 pro max and it was delivered to Xfinity on oct 5. It’s been almost 4 months now and no bill credits. I had been paying full price f
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Can’t sign into my account
I’ve tried several times to sign into but can’t
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
terms of service
I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party "terms of service" with Peacock. We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract
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What's particularly boneheaded about this change is that the same set of users who are likely to choose bridge mode—using their own router and access point(s)—are the ones who are likely sophisticated enough to want access to modem management. To rem
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Comcast business email signin
When I go to sign into my email from the Xfinity main page, it takes me to a Comcast business sign in box. I do not have a business account. What is going on ??
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user_7ojjs9, Thanks for reaching out to Xfinity Support. I would recommend clearing the cache and cookies. If this doesn't help, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. T
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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Same error pop up (“something went wrong ~ reload page”) on every device. Have reinstalled the app, my devices, tried the website, nothing is working anywhere in the last few days while trying to pay my dang bill. 😑
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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how can I call or text support if my phone is not connected to a network? it suddenly stopped working as far as connection goes. I've restarted a few times, toggled with airplane mode, and still nothing. i already have so much trouble with connection
stuck in sos mode for over a month
need fixed from xfinity. i tried everything and nothing works. please don’t waste my time retelling me what i’ve already been told to do or tried. it keeps coming back. i was about to buy a new phone w you today but it’s not the phone. it’s xfinity. help me fix this please for real or im going back
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Not necessarily. Factory resetting can fix errors in the operating system / software / firmware issues.
Wired Network Speeds
Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con
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Hey @user_b0jo79, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to try and get you access to your account. Are you currently using an Xfinity ID/Email and password to log in? Are you rec
XfinityDemitrius
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Can’t sign into my account
I’ve tried several times to sign into but can’t
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