Xfinity Community Forum

U

reduce my monthly bill

I'm paying too much per month, I may seek another provider

Question

•

Billing

12

2

0

U

Why is support asking for my SSN?

I've worked with support 4 times in the last month, each with a translation/AI service in a different county (I assume). Last night, they refused to work with me unless I typed in my ENTIRE Social Security Number into the system. When I refused, they refused to help me further, or attempt to verify

Question

•

Customer Service

10

1

0

D

One specific laptop will not connect to our Xfinity Wifi Extender

I just recently installed an Xfinity Wifi Extender in my home office. I have two laptops that I use here, one for the office and one for personal. The personal laptop connects to the wifi extender and the work laptop absolutely will not connect to the extender. I have forgot network and tried to rej

Question

•

Your Home Network

5

0

U

email address not fully updated

I changed the email address associated with my Xfinity account, but I'm still getting payment confirmation emails sent to the old email address and not the new one.

Question

•

Email

9

1

0

U

No Amazon Gift card as promised after 32 weeks!

I signed the internet contract on April 25, 2025 with $120 Amazon gift card and was told I can expect to receive by email in 12 weeks. After 12 weeks, I was told Xfinity was processing the gift card and need a little more time. It's been 32 weeks, I still haven't received gift card. But now the agen

Question

•

Customer Service

7

1

0

Upon further review, this was potentially due to an issue with the cable modem (my own, not provided by Comcast/Xfinity) as other Android apps using Wi-Fi on my home network occasionally failed to connect to servers at the same time as my Outlook con

JimPColorado

commented

5 hours ago

to the conversation:

0

POP3 SSL handshake delay causing Outlook timeouts (0x8004210A) — IPv6 path appears slow

The following problem began for me at approximately 7:40 PM MST February 2, 2026 and persists today (February 3, 2026 4:00 PM MST.) Full disclosure - I had Copilot help with debugging this issue. After much work, it has arrived at a temporary solution for me. Below is the text that Copilot generated

Question

Hello user_bnctsj! I'm so sorry for the frustration you are having with trying to send email. I know how vital it is to communicate with friends and family so when email fail it's creates an issue. I would love to help out and get this sorted out for

XfinityPaula

commented

5 hours ago

to the conversation:

0

6

U

Why Is Your Artifical [Edited] Censoring My Outgoing Email?????

It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No

Question

@user_hgoc1j Thanks for reaching out to us this link https://www.xfinity.com/support/articles/apple-watch-fee-monthly-charges has great information on how the smart watch plans work with the Xfinity mobile

XfinityOrlandoM

replied

5 hours ago

to the conversation:

0

K

Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

Question

@BruceW I sometimes use Microsoft Office Outlook 2003 (I know, older software on a Windows 10 machine). I know that one has those kind of email rules and actions. With Outlook 2003, I also use Spamaid, a filter that lets you specify what type of ema

Annabelle2

replied

5 hours ago

to the conversation:

0

Create Filter Rules

When the email transition to Yahoo Mail happens, I wonder if there will be a way to create filter rules for emails. For example, you could play a sound for emails from specific senders. You could even display a custom notification for emails from that sender.

Question

U

Appointment

How to access internet service appointment details?

Question

•

Customer Service

8

2

0

@user_hgoc1j As already stated, you do not. It is required to be with Xfinity Mobile.

notgoodatusernames

replied

5 hours ago

to the conversation:

K

Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

Question

@user_a70e61 I know this is a frustrating experience, and understand where you're coming from with wanting to get this resolved. It is in the hands of the right team, having the engineer ticket opened. This type of fix isn't just a flip of the switc

XfinityJustinC

replied

5 hours ago

to the conversation:

0

U

Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

U

Hi all, I just cancelled my Xfinity iWatch plan for my daughter today after confirming with customer service that Xfinity does not support standalone smartwatches. The issue is that Xfinity is not able to create a new/unique phone number for a watc

user_cfqveg

replied

5 hours ago

to the conversation:

0

L

Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?

Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus

Question

U

How do I get the smart watch without $10.90 monthly fee

user_hgoc1j

commented

5 hours ago

to the conversation:

0

3

K

Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

Question

U

Why Is Your Artifical [Edited] Censoring My Outgoing Email?????

It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No

Question

•

Customer Service

9

1

0

And we are down again here in Hingham in my area. Outage started a few minutes ago at 11:31. TV Service is also been in and out since 11:35.

longwave

replied

5 hours ago

to the conversation:

0

Connections Down Several Times In The Past Few Days Hingham MA

Connections dropped (to both TV and Internet) for several times in the past few days. Some Outages last for 5-20 minutes while one last evening lasted close to 90 minutes. Checked all coax connections inside and out. Also spoke with neighbors who have had the same thing happen to them. The Xfinity O

Question

Howdy user_uk3rbv Are you the primary user on the account or a manager/member profile on the account?

XfinityThomasB

commented

5 hours ago

to the conversation:

0

U

Sign in to my XFinity account

I can't sign in to my account

Question

@user_jtrt43 Are you having any issues with your services that I can assist with?

XfinityKei

replied

5 hours ago

to the conversation:

0

B

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

user_dmkgbt You can never be too careful these days! You can find instructions for resetting your Xfinity password here https://www.xfinity.com/support/articles/changing-or-resetting-your-password.

XfinityBrianH

commented

5 hours ago

to the conversation:

0

U

Possible scam from Comcast.net email address

Received an email requesting me to click on a link to reset & verify my email log-in & password. It came from a comcast.net email address but not xfinity in the message. I am concerned it is a scam, can you verify?

Question

Our team can help with a credit for your account @user_c1co6r Can you please direct message me your first and last name along with your full service address so that I can assist?Here's the detailed steps to direct message us:• Click "Sign In" if

XfinityKei

replied

5 hours ago

to the conversation:

0

U

Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question