Official

Accepted

Unanswered

Advanced Filters

Search Results (442.5K)

Most Recent
Selected Most Recent
How can I get an xfinity galaxy 8 smartwatch 40 mm for free

Free galaxy 8 40 mm smartwatch free

Question

4

1

0

email

Same as everyone else. Email keeps asking for password. Give password still can not get in.

Question

8

0

0

Did that and there was no response or support again

 to the conversation: 

0

Hole & wires left hanging out of my home for months and technician no showed and countless hours wasted w/customer service

Service is always going out in my area. Back in October i was told they were updating our Service and this update needed to be done or see rvice would get worse, it was fiber cable lines. I was one of the first houses being done. The technician drilled a hole through my wall from the outside in and

Question

Speaking to an actual representative

I need to speak to an actual person about how often we experience service outages. Can someone provide a number? The general numbers end up with a canned response, then hangup. There have been at least six (6) since Jan 1, 2026. It's unacceptable. My wife relies on internet access for her job. Servi

Question

13

1

0

user_jde4pz, thank you for reaching out to let us know. I know what a headache it can be to have issues with your network or equipment. I did see we have some troubles with the network which is impacting you now. That said, we see we have maintenance

 to the conversation: 

0

0

My gateway box keep shutting off like every 10 min.

my gateway box shuts off every 10 minutes and then when it turns back on in a blink orange and then connect for like two seconds and then turn back off again I’ve only had this box for about two months

Question

Hey @user_b9y52w, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go over the Xfinity account and billing to provide a better understanding of the charges. Please send a direct message by cli

 to the conversation: 

0

0

Overcharged and attempted unauthorized attempts to access a payment

Xfinity has overcharged me for Internet service. They also have tried to take money from my account unauthorized. I have a 90 dollar charge for Internet service when I'm clearly on a 65 dollar plan. I am so over Xfinity and the illegal things they do. You can never get a supervisor NEVER. There's no

Question

Feedback on a HORRIBLE EXPERIENCE

After almost a year, Comcast finally came out and rehung their main line! Last spring a storm took down six poles in our area, and we were without power for seven days. When the new poles were put up, Comcast never reattached their line. As a result, our family and about ten neighbors couldn’t mow o

Question

9

0

0

Thank you for taking the time to reach out to us here on our Xfinity Forums. We understand your frustrations with delay of your number being ported. The local number portability article explains, best, our Xfinity Mobile porting process [here]. When

 to the conversation: 

0

0

stuck LNP Port Order – Wrong SPID 6214 – Cannot Recreate Order – Need NPAC Cancellation

I have a stuck wireless LNP port from Verizon to Xfinity Mobile for the number ending in 1916. Your system submitted the port using SPID 6214. The correct Verizon Wireless SPID is 6006. Multiple agents confirmed they cannot recreate the order because an active port request already exists in your sys

Question

Hello user_6h4x8u, we appreciate you being a part of our Xfinity Forums. We always want every customer to feel appreciated and to walk away from any interaction satisfied. We will need more info for this to help you. If you would, send our team a dir

 to the conversation: 

0

False advertising from Xfinity Mobile buyout program

I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and

Question

Hmmm. Some market areas / systems must still be offering it. Thanks for that info !

 commented 

11 hours ago

 to the conversation: 

0

0

Ye Olde IPv6 /60 Prefix Request

Like many others over the years, I've been trying to set up IPv6 with a /60 (or, dare I dream, a /56?) prefix. No matter what I've done, it's always /64. I've tried asking live chat and they can never answer. [Edited: "Language"], even talked to a retail employee some time back and he'd been trying

Question

Hello @ljr2291 did you still need help or have questions regarding the 4K cable box?

 to the conversation: 

0

0

4 g cable box

Do you have the 4 G cable box in stock

Question

I am unable to receive certain text message and verification codes

I have turned airplane mode off and on and have turned RCS Messaging off and on again. Turned the phone off to restart and it is still not working. Getting very frustrated because I am missing several text messages and cannnot get into a bank account because I cannot get the verification code.

Question

4

0

0

I'll try to send a direct message. Thank you.

 to the conversation: 

0

Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections

Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23-27.../2026 02:30 AM (Pacific). You may experience interrupt

Question

The weird thing is I have a couple friends who have /60 and they never did anything special beyond configuring their router to request it.

 to the conversation: 

0

Ye Olde IPv6 /60 Prefix Request

Like many others over the years, I've been trying to set up IPv6 with a /60 (or, dare I dream, a /56?) prefix. No matter what I've done, it's always /64. I've tried asking live chat and they can never answer. [Edited: "Language"], even talked to a retail employee some time back and he'd been trying

Question

Overcharged and attempted unauthorized attempts to access a payment

Xfinity has overcharged me for Internet service. They also have tried to take money from my account unauthorized. I have a 90 dollar charge for Internet service when I'm clearly on a 65 dollar plan. I am so over Xfinity and the illegal things they do. You can never get a supervisor NEVER. There's no

Question

5

1

0

user_4d967m Thank you so much for reaching out for help with porting out your number. We do not have options to hold on to your number as long as it is eligible to port out; all the information needed would be available to you without you needing us

 to the conversation: 

0

0

Hard time of transfering my line from xfinity

I want to do a transfer for my line from Xfinity to Tmobile i had been getting difficulties and hassle its been 5 days. Tmobile is saying the information is mismatching while we verified everything and is correct.xfinity is giving us hard time i cant transfer my line for 5 days when it can be done t

Question

Concern moved here to the E-mail help section for assistance.

 commented 

11 hours ago

 to the conversation: 

0

0

Keep having to reset my email password every couple of days

I keep having to reset my email password every couple of days. I have been on the phone with Comcast security multiple of times. They all had me reset my password and I did. They then told me that I will not have this problem again. Lo and behold, a couple of days later I am told to reset my passwor

Question

forum icon

New to the Community?

Start Here