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user_f6rnlj Thank you very much for the details! We can do a deeper dive on this investigating the device from our back end. Could you please send our team a direct message with your full name and full address? Our team can most definitely take
Xfinity Stream on Firestick/firetv
A week or so ago we started seeing the ‘failure to upgrade please exit and restart’. Only on the stream app while using a firestick. We have tried: uninstall8ng the Stream App resetting the stick to factory settings and reinstalling the app At that point we thought our sticks were just too old for t
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Absolutely true. In order to create more income, Comcast has taken away a simple, well-designed and supported, reliable email system used by thousands or millions of people. It was suddenly spirited away without any notice and without any choice and
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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blondie131 To remedy these RCS issues, you typically need to reset your phone's network connection, clear the messaging app cache, or completely deregister your phone number from Google's backend Android: Go to Settings > System (or General Mana
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Good morning u/sister_tech, when you are removing the email access from your phone it will not affect your email account at Xfinity.com so your email will still be accessible. To set up your email account on your phone again after you remove it in th
COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
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@user_23zr5d This is a great question! We offer a seasonal hold for our customers. It's a minimum of 90 days. For eligibility: Your bill must be up-to-date with no past-due balance. Have a U.S. mailing address or be signed up for paperless billing. B
Cancel my membership
I want to cancel my membership as I have been waiting for 10 days for you to fix my internet.
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user_a0f600 Thank you for taking the time to share these details. I can definitely understand how frustrating it would be to experience issues with your DVR recordings and streaming, especially after already attempting troubleshooting and havi
DVR recordings corrupt AND HORRIBLE service from Xfinity
I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga
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Since I’m using the iPhone email app, I can’t uninstall it. Do you mean I should delete my Comcast email account from the mail app and then re-add it? If so, please confirm I’ll not lose anything important.
COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
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Have done all the clearing cache and attempted to update but none available. Still when I play recordings they start maybe 5 to 15 minutes into the recording then I have to backup and restart. And this can ONLY be done in the RECORDINGS list. Not fr
Xfinity Stream on Firestick/firetv
A week or so ago we started seeing the ‘failure to upgrade please exit and restart’. Only on the stream app while using a firestick. We have tried: uninstall8ng the Stream App resetting the stick to factory settings and reinstalling the app At that point we thought our sticks were just too old for t
Question
I want to pause my membership for a couple of months while i find a new place to live
Cancel my membership
I want to cancel my membership as I have been waiting for 10 days for you to fix my internet.
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Hello @Gorschn58 for a concern like this you will want to work with our Customer Security Assurance team. They can be reached at 1-888-565-4329, 8:00am - 12:00am Eastern Time, 7 days a week.
System keeps changing my password
Since late May, I keep getting notices that my password needs to be reset for “security purposes”. At the same time, I get an email that my password “is all set”, as if I had done it myself. I HAVE NOT CHANGED PASSWORDS!! Your system keeps doing it by itself! It is very frustrating to have to change
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Hello user_8e49fe and thank you for taking the time to reach out to us here on our Xfinity Forums. Can you please clarify the error you are running into with your smart phone and the Xfinity Hoe app?
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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System keeps changing my password
Since late May, I keep getting notices that my password needs to be reset for “security purposes”. At the same time, I get an email that my password “is all set”, as if I had done it myself. I HAVE NOT CHANGED PASSWORDS!! Your system keeps doing it by itself! It is very frustrating to have to change
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Sign-In and Account Management
Verizon corrupting building internet?
I had Xfinity for 10 years in my old apartment. I moved to another apartment in the same building. The previous tenant had Verizon as evidenced by the equipment left behind. Since moving (May 4), I've had several occasions of randomly losing internet. This NEVER happened in my old unit unless it was
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Your Home Network
user_1y36xq Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. You would need to make a post first and wait to be invited to sending a DM if it is necessary. Our team is here to help with any and all account concer
Direct message
Is direct message only possible after you've made your first post? I don't see the icon anywhere?
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Direct message
Is direct message only possible after you've made your first post? I don't see the icon anywhere?
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Customer Service
@user_f6rnlj Thank you for dropping a comment on this thread. Have you attempted to update the app? Are you still seeing the issue after the update?
Xfinity Stream on Firestick/firetv
A week or so ago we started seeing the ‘failure to upgrade please exit and restart’. Only on the stream app while using a firestick. We have tried: uninstall8ng the Stream App resetting the stick to factory settings and reinstalling the app At that point we thought our sticks were just too old for t
Question
Cancel
Hello. I permanently moved out of the United States and would like to cancel my Xfinity Internet service. I no longer need the service. Please disconnect my account effective immediately and send me a confirmation email after the cancellation has been processed. Thank you.
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Customer Service
user_uguanc Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you aren't able to recieve text messages, I would love the opportunity to check the status of the open ticket. I'll need to acce
Open Ticket
I’ve been having issues with receiving text messages from Xfinity for months now, what is the current status of my open ticket???
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I’m having the same issue and have been for about two months now, I’ve called and called and opened ticket after ticket with absolutely No Resolution!!!!!! Can someone please look into this and fix this problem????
not receiving texts
I am not receiving any of the text messages from Xfinity. I can't talk to anyone. There's no way to reach a real person.
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If this programming is not restored by the start of preseason I will be moving to another service.
Slickwillyaccounting
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Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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