Xfinity Community Forum

Can't Get Online Despite Xfinity Gateway Being Online and Connected

I've been trying to set up my Wifi at my new apartment. I've had two technicians come through, and one of them was able to successfully get my Xfinity Gateway hooked up and online. However, when I connect to my network and try to get online, it says that I am not connected to the internet and takes

Question

•

Your Home Network

8

0

Good afternoon user_unzesv thanks so much for reaching out here via our Xfinity Forums with these billing questions! Using the Xfinity App and online portal, you are able to set a payment arrangement if the account qualifies. Have you tried this step

XfinityAlfonso

commented

4 hours ago

to the conversation:

0

U

Move payment date for one month

I just need to move the date to the 1st for this month

Question

Thanks, @stacyc23. Gaming traffic should be routing to different servers for different games. Are you perhaps having any issues doing anything else like streaming or browsing? If it is all games, it would indicate an overall connection issue. If othe

XfinityFrank

replied

4 hours ago

to the conversation:

0

S

Constantly losing packets for 3 months on only games.

Hi, I have reached out multiple times and found this was my last option. I have had a tech come out, ran new cables, got a router, new modem.. I am still lagging. The main problem ip is at hop 7, 50.221.201.226. Looking it up I found it was a comcast address. Please help! I downloaded a program call

Question

Excellent news about the modem activation, @user_gapd0o! Would you like for us to take a closer look at the login concern? If so, please send us a DM as outlined earlier, and our team will do whatever it can to help :)

XfinitySara

replied

4 hours ago

to the conversation:

0

U

Activating Wifi Gateway Without Xfinity App

I just got an Xfinity gateway, and I want to activate it. The only way to activate it that I could find is using the Xfinity mobile app, which I can't download since my phone doesn't support ios 17. Is there any other way I can activate my wifi?

Question

U

Cancel my service

I want to cancel my internet service provided by Comcast/Xfinity. Do I need to call a specific number?

Question

•

Customer Service

7

1

0

Post moved here to the Xfinity Compliments section.

EG

commented

4 hours ago

to the conversation:

0

R

Customer Service of Arbit was 11/10

I was helped by the associate named Arbit. He was very patient, kind and understanding! He went above and beyond for my mother and I. We never felt rushed and he had an answer to all of our questions and I NEVER felt like I was being looked down on for repeating a question for clarification for some

Question

U

I'm having a very similar issue, I have the 1 gig plan but my speeds aren't even half that, I'm barely getting 100 mps download on my Xbox and it's even slower on my phone. If I'm going to keep this plan I want the speeds I'm paying for.

user_04bww7

commented

4 hours ago

to the conversation:

0

1

U

1 Gig plan showing 100 Mbps upload instead of 1 Gbps

I upgraded to the 1 Gig plan specifically for symmetrical 1 Gbps download/upload service and received an XB10 gateway. If I go to "Manage Plan" -> "View & Manage Current Services" (which takes me to https://www.xfinity.com/learn/existing/offers-changeplan), my account currently shows: 1 Gig Plan Dow

Question

U

Xb8 failures

Xfinity Installed xb8 8/2/26. I have 13 Sonos speakers in 9 rooms had Sonos failures 8.15.26 several days. (Groups and rooms dropping out. App freezing no connectivity. now xb8 has gone offline 2x last two days reboot helped first time is this modem router going to be ongoing problem? Does it fail a

Question

•

Your Home Network

7

0

U

@user_mz0496 then they said too much time has passed and have to send another tech out!!! Lazy customer service at its finest

user_mz0496

replied

4 hours ago

to the conversation:

0

U

Packet loss and uncorrectable codewords after a maintence

Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue

Question

U

@user_mz0496 i even got support to "escalate" my issue for the local team but didnt hear back for weeks, not even a single update until i had to reach out myself.

user_mz0496

replied

4 hours ago

to the conversation:

0

U

Packet loss and uncorrectable codewords after a maintence

Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue

Question

Concern moved here to the Home Networking help section.

EG

commented

4 hours ago

to the conversation:

0

U

Connectivity limited

I am a new customer. My internet connection is inconsistent at best, moreover, it doest reach all areas of a 2000sq, one level Home

Question

U

gift card

when I signed up back in June, I was told I would receive a $200 gift card in my email and I have yet to receive it so I’m wondering when I should

Question

•

Customer Service

6

1

0

U

update on this issue, xfinity support keeps trying to send another technician out to fix my problem. well each technician still says he can't solve it and has to put in a ticket for maintenance...well the maintenance crew never showed up and xfinity

user_mz0496

commented

4 hours ago

to the conversation:

0

2

U

Packet loss and uncorrectable codewords after a maintence

Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue

Question

Hey there, @user_oenk32, thanks for reaching out through Xfinity Forums regarding your billing for your previous Xfinity Mobile account. We want to ensure that everything is correct with your bill since your disconnection. You have reached the right

XfinityJeniece

commented

4 hours ago

to the conversation:

0

U

Billing sent to debt collector thay does not exist??

We are receiving a text from a debt collector that we owe to xfinity mobile. Our services we canceled on June 19, 2026. The last bill was paid in August, 2026. There is no bill left. When logging into the account nothing exists!! When chatting or speaking to an agent nothing is due. We no longer hav

Question

U

Billing sent to debt collector thay does not exist??

We are receiving a text from a debt collector that we owe to xfinity mobile. Our services we canceled on June 19, 2026. The last bill was paid in August, 2026. There is no bill left. When logging into the account nothing exists!! When chatting or speaking to an agent nothing is due. We no longer hav

Question

•

Billing

4

1

0

U

A human to come to my home and speak to me

There are several lines running to my home from previous accounts and a dish on my home. I need to know which ones I can remove. Hanging very close to roof

Question

•

Customer Service

8

2

0

U

Tv programing

Have lost ion mystery channel. Antenna TV coming up instead of ion mystery channel.

Question

•

Channels and Programming

5

0

S

All games. I have tried everything

stacyc23

replied

4 hours ago

to the conversation:

0

S

Constantly losing packets for 3 months on only games.

Hi, I have reached out multiple times and found this was my last option. I have had a tech come out, ran new cables, got a router, new modem.. I am still lagging. The main problem ip is at hop 7, 50.221.201.226. Looking it up I found it was a comcast address. Please help! I downloaded a program call

Question

U

Move payment date for one month

I just need to move the date to the 1st for this month

Question

•

Billing

5

1

0

Thanks for meeting us here, @user_7lgm3p, about your autopay. If you still need assistance, please send a Direct Message with your name and service address. 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" ico

XfinityLinda

commented

4 hours ago

to the conversation:

0

U

Autopay after scheduling my account to cancel [Edited]

I scheduled my account to cancel at the end of my billing cycle. They still pulled an autopay. I called in and was assured it would be credited - but I am still annoyed they took it in the first place [Title Edited: "Inflammatory/Profanity"]

Question