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@user_lu2w8w It is valid. Please see the posts above from @Again with the articles about the transition.
email support
I have had a Comcast email account ([Edited: "Personal Information"]) for many years. I received several emails about the upcoming rollover to Yahoo support for Comcast email accounts, but when I followed the instructions there it simply logged me onto my Xfinity account where I could find no inform
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OK - so far, so good.
No closed captions
No closed captions on national geographic wild (channel 687); started yesterday Option is set ON for closed captioning
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Xfinity comcast.net email transition to Yahoo email.
Hello, I just became aware recently my comcast.net email will be moved to Yahoo. I have six (6) comcast.net emails. Which of the six (6) email addresses will receive the notifications? Thanks
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Possible Xfinity Scam
I've been getting phone calls from someone claiming to be from Xfinity they said I have a security issue with my internet modem. The said foreign Ips are logging into my modem. He didn't even know I'm not using an Xfinity modem. He said he was going to disconnect my modem and wanted me to log into m
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Your Home Network
user_0kkgpw Thanks for checking, and letting us know. We can open a case with the Xfinity Mobile Team for you to see what options may be available for you at this point. Please send us a direct message. To send a "Direct Message" m
USPS lost phone during upgrade
I upgraded my phone back in October and sent the old one back to Assurant with the prepaid label. It got to Texas, bounced around a couple days and it’s been missing since 10/21. I submitted a missing mail request but haven’t gotten any feedback yet. Not sure what the next steps are. The credit was
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Went to the devices section and it shows it as shipped but nothing under review yet.
USPS lost phone during upgrade
I upgraded my phone back in October and sent the old one back to Assurant with the prepaid label. It got to Texas, bounced around a couple days and it’s been missing since 10/21. I submitted a missing mail request but haven’t gotten any feedback yet. Not sure what the next steps are. The credit was
Question
Hey @user_nvwwzx. Thanks for visiting our official Xfinity Forums Community support page. Please know that it is against our forums rules and guidelines to send an unsolicited Direct Message without being asked by an employee on your post. We recomme
How do I go about getting a cable line moved?
Does anybody know how to go about getting an Xfinity aerial moved? I want to plant a tree, and it's in the way. I've tried my local Xfinity store and they were kind of clueless. I saw elsewhere on this community forum that it was possible. Any advice would be appreciated.
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user_0kkgpw Thank you for reaching out, and sharing your experience! If you haven't already, you may want to double-check your account for the status of your trade-in device just in case the tracking information from USPS has not been updated co
USPS lost phone during upgrade
I upgraded my phone back in October and sent the old one back to Assurant with the prepaid label. It got to Texas, bounced around a couple days and it’s been missing since 10/21. I submitted a missing mail request but haven’t gotten any feedback yet. Not sure what the next steps are. The credit was
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@Tj29 We appreciate you making a public post. Doing so on this platform prevents any random DMs from getting lost or not delivered to our team quickly. We'd be happy to assist with your cancellation request. Please send us a direct message with your
Cancel Services
I need to cancel my Xfinity Services. Apparently I must create a public post before I can Direct Message an Xfinity representative?
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@user_etxghf @XfinityMatthew Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Chronic internet outages making me reconsider Xfinity service
My internet will drop randomly throughout the day or will slow to a crawl. It's been doing this for a few weeks and started around the time there was an outage and work being done in my area. I've tried customer support, but I've found it really hard to get in touch with a human being.
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Cancel Services
I need to cancel my Xfinity Services. Apparently I must create a public post before I can Direct Message an Xfinity representative?
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Customer Service
USPS lost phone during upgrade
I upgraded my phone back in October and sent the old one back to Assurant with the prepaid label. It got to Texas, bounced around a couple days and it’s been missing since 10/21. I submitted a missing mail request but haven’t gotten any feedback yet. Not sure what the next steps are. The credit was
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Customer Service
@mario123m Thanks for joining us here on Xfinity Forums. This is certainly not something that should be happening even if it is related to higher network traffic. We will want to run some tests and take a deeper look at the account to narrow down the
slow internet speeds
Helow everyone I was wondering if anyone has the same problem with slow internet speed around 5pm to 11pm I currently pay for 850 mbps but once 5pm to 11pm hits my speeds are 100 mbps to 400mbps and this happens every Singal day every time I call in to Xfinity they always tell me that my internet lo
Question
Okay thank you, we can attempt some troubleshooting with you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this f
poor picture quality with stream app on Roku
I have poor picture quality using the stream app on Roku. I went through many debugging steps with the useless AI assistant
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Confirming as well. Note, the password is just the basic password under the basic/setup SSID.
Admin Tool password
Hey, everyone. I recently moved and with that, I was given an XB8 router/modem. I am trying to set the router to Bridge mode but I have been unable to access the admin portal as the usual sticker at the bottom of the router isn't there. Logins I've tried: admin / password account ID / password for t
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How do I go about getting a cable line moved?
Does anybody know how to go about getting an Xfinity aerial moved? I want to plant a tree, and it's in the way. I've tried my local Xfinity store and they were kind of clueless. I saw elsewhere on this community forum that it was possible. Any advice would be appreciated.
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Customer Service
Thanks for meeting us here in our community about your experience with the Xfinity Mobile Trade-In Promotion, @user_0ophh5. I'm sorry it didn't go as smoothly as it should've. We'd be happy to review the notes and the account to see how we may help.
XfinityLinda
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Trade in help
I too have now been a victim of the blank shipping label, and now Xfinity is not wanting to honor the $1100 promotional trade in credit when trading in my iPhone 14 ProMax for the preorder of the iphone 17 pro. I've had to call 16 times with this trade in. I've rewrote this 3 times because when plac
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