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@user_g3wnge need to get the old email off my phone and change from comcast.net to Xfinity Only the name changed, not your email address - that stays the same.  So, if you want to remove your @comcast.net email from your phone, you can just g

Again

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11 hours ago

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how do i getXfin

need to get the old email off my phone and change from comcast.net to Xfinity

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GOOD CUSTOMER SERVICE EMAIL

I now have a closed account and need my refund check. I was given an email address that FAILED! I need a good customer service address so I can get my check. Account is closed, so I can not log in.

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Customer Service

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Feedback on live agent error.

I needed help and live agent Priya helped me. For some reason, when I ended the live chat, it wouldn’t let me provide any feedback so here it is. Priya is the best customer service assistant there is. She went above and beyond with helping me fix my internet issues, and got my wifi fixed when the Ai

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Xfinity Compliments

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Hi there user_l7vqh8 Thank you so much for reaching out on our Xfinity Forums. Are you having any service issues?  

XfinityDemetrise

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11 hours ago

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SRO Request

SRO request for a new line from the pole to replace decades old line.

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Hi @user_37ula3 thank you for reaching out on our Xfinity Forums! Did you set up your Paramount+ service through Xfinity or through Paramount+?

XfinityAbel

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11 hours ago

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paramount +

cancel my subscription to paramount +

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@XfinityCarolyn​ no it has not

chibidarknight

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11 hours ago

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Multiple Issues with Trade in after 2 months

I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se

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I have the same problem. They have provided the promotional discount at the time of purchase but now they have mentioned as it's not gonna apply to the current line.

stamk0328

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11 hours ago

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Device credits not being applied after trade-in

I traded in an iPhone for an iPhone 17 a few months ago. The trade-in was accepted and the device credits were successful applying to the account each month. Suddenly, after a few months, they stopped applying and my bill jumped up. The customer service rep said that the line was not on an eligible

Question

Thank you for choosing Xfinity and for reaching out about your promotion reward, user_gltump. I completely understand why you’d want an update. I'd be checking in too if I were in your shoes. You can easily track the status of your incentive u

XfinityThomasA

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11 hours ago

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Promotion

I was told I was getting a gift card for opening 2 mobile access. It was between $200-$250. They said it will come in 2 weeks. Where is it??

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Another Internet Outage

Since neighborhood upgrade in mid January I have had over a dozen outages and no one can explain the root cause. Another one this afternoon. Never had a problem before the upgrade. This is ridiculous. I work from home and take online classes. I need reliable service. Outage i for says it affects 101

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Your Home Network

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SRO Request

SRO request for a new line from the pole to replace decades old line.

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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11 hours ago

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Disconnected new service for no reason

I want to know how you can activate new service and send in the boxes and stuff and have it all activated for less than a month send them a bill for $80 some dollars and then turn around and shut their service off before the bill is even due and say they owe a $380 bill at some other address that th

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Official Solution

It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the Yahoo servers (probably by late 2026) to keep our email systems streamlined. We’ll keep you posted as that timeline gets closer!

XfinityMichaelC

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11 hours ago

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IT'S OFFICIAL: YOU DO NOT NEED TO UPGRADE TO Yahoo!

https://forums.xfinity.com/conversations/email/anyone-who-has-already-gotten-the-invitation-to-upgrade/696aa25b18df68652903e33d For anyone saying otherwise, stop spreading misinformation and suckering people into something they don't want to do.

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Device states paused but isn’t

My phone will not connect to WiFi. I get a message device paused and the device isn’t paused and I will get a message no internet connection. There is internet connection because my TVs, laptops and IPad are all connected to the internet. It’s just the phone. I’ve read the discussion boards and have

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Your Home Network

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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11 hours ago

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Outage all day

How do I get credit on my account for service outage?

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@user_fhls0s​ Just had computer worked on and now unable to log on to my E-Mails https://connect.xfinity.com/appsuite What happens when you try?  Are you going to webmail [link is above] or using a third party email app of a device?  Ar

Again

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11 hours ago

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can not log into my e mail

cannot log into my e mail account

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No it has not. no one has replied in hours

chibidarknight

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11 hours ago

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Multiple Issues with Trade in after 2 months

I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se

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Please cease using collection agencies to pursue payment while this account remains under dispute. After I disputed the charge with Harris & Harris Ltd. (the first collection agency), you transferred the matter to Sequium Asset Solutions, LLC, wh

user_h8dsfv

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11 hours ago

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Asking for refund

I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October

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Promotion

I was told I was getting a gift card for opening 2 mobile access. It was between $200-$250. They said it will come in 2 weeks. Where is it??

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Customer Service

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Thanks for the update, how is that going has your issue been resolved?

XfinityCarolyn

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11 hours ago

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Multiple Issues with Trade in after 2 months

I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se

Question

Thank you for reaching out to our team. There are a couple of options available to request an adjustment for the time without service. You can request that from your Xfinity app or at the Xfinity.com/myaccount site.

XfinityJohnG

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11 hours ago

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How do I get credit for service outage that’s been out all day

How do I get credit for service that’s been out all day?

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