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Temporary service transfer
Hi, I have to temporarily move from my residence but want to take my internet with me. How do I do that?
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Customer Service
Hey there, @user_slt66n! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the Peacock Premium activation. I would be more than happy to look into your account with
Peacock "Your Xfinity account is already linked to another Peacock account."
As stated above. I have seen some other forum posts about unlinking my old address, which I have done but the issue has not been resolved and it will still not link to my account. Further reading showed that more support was needing to escalate this issue between Peacock and Xfinity teams. Please he
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Thanks for meeting us here, @user_877dsi. We're happy to assist with getting you in communication with your Escalation Specialist. Please send us a Direct Message with your full name and address, so we may investigate this for you. We look forward to
Email from Escalation Specialist with no return email
I have finally heard from an Escalation Specialist to help me with a billing error I have been dealing with for seven months. They emailed me with a phone number, asking me when a good time to call is. I called the number and left a message and haven't heard back. There is no email address to reply
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If the reward is no longer available then it has run out of redemption codes or is no longer being offered/expired. Our team can take a look from our end and if it shows the redemption code we can share it with you. If you could please send me a DM w
Fandango Code Gone and can’t access
Hello. I redeemed my $5 off to see the Odyssey but when I went to redownload Fandango to see the dates for the movie, Xfinity refreshed and won’t let me access my code. I wasn’t able to copy it and it tells me I can’t redeem it again. This is extremely frustrating
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Good day user_drmib1, and thanks for joining our community! More than anything we appreciate you joining the Xfinity family in the last two months, but to hear you've been having service issues is definitely far from the experience we want you to hav
Customer Service and Service Issues
Good Afternoon, I’m am sending these complaints in because I have not even had your services a full 2 months yet. I have spent considerable amount of time trying to get you resolve the internet issues which are still not resolved. I have 2 techs come to my home and been online with you and called yo
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My www turning off and on
My www turning off and on. Off for a min or 2 and than back.
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Your Home Network
We will do all we can to assist, rest assured. Some of the things you request will need some account information best kept private. Please send our team a direct message with your full name, the name listed on the account (if different), and t
Xfinity Gateway XB7 - 2.4 GHz Wi-Fi issue with IoT devices
Dear Xfinity Technical Support, I am requesting assistance with what appears to be a problem with my Xfinity Gateway (XB7). My internet service is working normally. All of my phones, tablets, computers, and other devices connect to the gateway without any issues. However, my Eufy Indoor Cam E220 can
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Customer Service and Service Issues
Good Afternoon, I’m am sending these complaints in because I have not even had your services a full 2 months yet. I have spent considerable amount of time trying to get you resolve the internet issues which are still not resolved. I have 2 techs come to my home and been online with you and called yo
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Customer Service
I am having the same issue. May I DM Xfinity Support, as well? I have already spent about an hour in Xfinity Chat with an employee, have cleared my cache and cookies, tried to Activate Peacock from a different computer, and from my phone. Thank you
Peacock "Your Xfinity account is already linked to another Peacock account."
As stated above. I have seen some other forum posts about unlinking my old address, which I have done but the issue has not been resolved and it will still not link to my account. Further reading showed that more support was needing to escalate this issue between Peacock and Xfinity teams. Please he
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Mine has been doing this also! I pay $160.53 for just email and it doesn't work 90% of the time! So frustrating! Ready to cancel Xfinity and move on with a service that works! Call customer service? You only get AI who tells you to go online. NO hel
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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I have done as you requested
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Hi, Thank you for your reply. Yes, I have already worked extensively with Eufy support. They initially believed the camera might be defective and sent me a brand-new replacement under warranty. Unfortunately, the replacement camera has the exact same
Xfinity Gateway XB7 - 2.4 GHz Wi-Fi issue with IoT devices
Dear Xfinity Technical Support, I am requesting assistance with what appears to be a problem with my Xfinity Gateway (XB7). My internet service is working normally. All of my phones, tablets, computers, and other devices connect to the gateway without any issues. However, my Eufy Indoor Cam E220 can
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Hello user_aayl72, thank you for taking the time to post here in our Xfinity Community forum. We are grateful for your time, and for you. I will be happy to try to assist you. I see you have already taken multiple steps in troubleshooting. Have you a
Xfinity Gateway XB7 - 2.4 GHz Wi-Fi issue with IoT devices
Dear Xfinity Technical Support, I am requesting assistance with what appears to be a problem with my Xfinity Gateway (XB7). My internet service is working normally. All of my phones, tablets, computers, and other devices connect to the gateway without any issues. However, my Eufy Indoor Cam E220 can
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@user_lst79r. Hi, thank you for bringing this to our attention. I can understand how frustrating and concerning it must be to receive collection notices and see an impact to your credit when you returned the equipment and have documentation showing t
Collections Calling Despite Returned Equipment A Year Ago
I'm receiving collections calls for "unreturned" equipment despite having returned the equipment in person to Xfinity in June of 2025. I have my return receipt as verification thanks to the kind employee to alerted me upon my return that "Xfinity likes to say they never received the equipment and wi
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This is the spot on the sidewalk, that is leaking
Water Leak
I have a CATV box in the ground in front of my house. It is in the cement. Water is coming from the ground whenever it is not covered, and it rains. How can I get someone out to come and look at it?
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Yes I did. It’s not there but it also won’t let me redeem it anymore.
Fandango Code Gone and can’t access
Hello. I redeemed my $5 off to see the Odyssey but when I went to redownload Fandango to see the dates for the movie, Xfinity refreshed and won’t let me access my code. I wasn’t able to copy it and it tells me I can’t redeem it again. This is extremely frustrating
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Concern moved here to the Home Networking help section.
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Internet not working
My landlord has comcast here and I just got Xfinity but my router is not working it's all plugged in I don't want my landlords service shut off but I want mine to work
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