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Xfinity support
I wanted to know what offers you currently have for retention. I also wanted to cancel the now streaming.
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Customer Service
Perfect, I will look forward to working with you on that direct message.
Adequate Customer Service Not Available
The cable box mounted on the exterior of the building appears to have been opened and tampered with. I tried speaking with a representative but the representative that were routed to me , located in the Philippines and Cape Town South Africa weren’t interested
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15-year Diamond Member at Aurora, IL – Seeking 5-Year Price Guarantee
I'm a 15+-year Diamond Member at Aurora, IL. I just spoke to someone who gave me a $40 promo for 1 year, but I see the National 5-Year Price Guarantee for $40 is active for February 2026. As a loyal Diamond customer, I want the stability of that 5-year plan so I don't have to call back next year. Ca
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Billing
I got my modern swapped out and it fixed the issue.
Bridge Mode section is blank in the admin page of xfinity gateway
I am having an issue with my XB7 gateway that no enable/disable button shown in the Bridge Mode section. I was on phone with xfinity support for one hour. They did re-activated the XB7 gateway. I have already switched "Admin tool online access" to "ON" in the xfinity app. Still no enable/disable sho
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user_yx7sh0 You've come prepared, I love it! Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To&r
Request for Utility Easement/Vacation approval - Please Elevate Issue to Engineering / Right of Way Department
We are the property owners of [Edit: Personal Information]. We are proposing to vacate a platted utility easement affecting an interior portion of Lot 8 as part of a boundary line adjustment. We are married and intend to build a pool in between our properties for our large families. Please confirm w
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I sent you a message with the information requested. Thank you
Adequate Customer Service Not Available
The cable box mounted on the exterior of the building appears to have been opened and tampered with. I tried speaking with a representative but the representative that were routed to me , located in the Philippines and Cape Town South Africa weren’t interested
Question
@XfinityDuron thank you. Just sent.
Device unlock
My device has been paid off. I tried to use other carrier’s SIM card, but my phone shows locked a d couldn’t
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Good afternoon zangtum. We can certainly look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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Always placed in hold for 1 to 2 hours and passed around to incompetent people. Very disappointed with service.
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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Hi there @user_158k2m. Are you still working with an agent over chat? If not, how did the chat session go? Let us know when you can.
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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Mistakes in billing and updates are not accurate.
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
Question
Good afternoon @user_ve0gea. Thanks for taking the time to report your issue with trying to cancel your services. If you could send our team a direct message with your full name and full address, we can look into what happened and assist with your re
Agent refusing to cancel internet service
I owe a balance but need to cancel my services and the agent refuses to cancel
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user_2hfb5h I appreciate you taking time out of your day to bring the details of your recent experience to our attention. We expect our members to be treated with respect every time they reach out for support. I'd like the opportunity to turn this ar
Lied to and tricked!
Had some issues with customer service trying to get my issues resolved. Staff was friendly but I was told different things by different people. Got disconnected from a 40 min call when I connected with a 3rd person. Was told a higher up would call me back and when the didnt i called back to be told
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@user_z39rtc Oh, yes be sure to sign in. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (p
Cancel my internet
Hello, I will be moving from my apartment located at [Edited: "Personal Information"] on 2/28/26. I would like to “cancel” my internet at that time.
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@user_w1p4z9 Our team can take a look at what was set up and provide some insight and options. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xf
Payment Extensions Not Being Honored
I needed to postpone my payment due to a car repair, so I reached out to a chat agent who offered to extend my payment deadline to March 3, 2026. I was thrilled about this arrangement! However, today, on my original disconnect date, my service was interrupted. I had contacted the chat support twice
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When exchanging DVRS, the local storage and Cloud DVR transfers only up to the last 12 months of recordings, anything older is deleted. This rule also stands for any existing equipment, and a change of services may prompt that. Most customers have th
talk to a supervisor
Changed my tv plan and internet speed ONLY but somehow they dropped my landline. We've had that number for 30 years and they released it. Said they were able to recover it but there is still no dial tone so we can't dial out or receive calls. And somehow they removed half of the recordings that were
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Good afternoon @user_wpxwks, and thanks for taking the time to post today. Can you confirm what you are trying to sign in to? Is it the XFINITY website, the app, or something else?
Signing in
I'm having issues with my username and password to rectify my account. I can't call into my local office. It refers me to the online website and there's troubles with my password and username
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The "Apple Watch Promotion" is a scam. No amount of searching Xfinity on my desktop and via the Xfinity app reveals this alleged PROMO CODE for the $300 reward toward an Apple Smartwatch SE3!! It is a scam. I spent over an hr on live chat yesterday e
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
Question
I has the same thing happen. Got a call to see how my Customer Service experience was. I told it it was not great. She sounded very sympathetic and talked about credit my account and told me she would have someone call me back to assist me. Then she
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Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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