Xfinity Community Forum

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Newer program that I don't see

New program that I agreed to that I don't see

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Customer Service

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Concern moved here to the Home Networking help section.

EG

commented

3 hours ago

to the conversation:

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U

computer

my computer keeps freezing. is it my cpmputer or my moden

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Yes, a quote for cost would help.

user_a0e4by

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3 hours ago

to the conversation:

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U

Fiber/COAX Cable Service Pedestal Needs Flush-Mount Utility Pedestals

Hi all, I need to find the field engineering or construction services team, my pedestal is posing a safety hazard to my backyard and I was wondering If I could have a flush panel installed instead. Thanks, Andy

Question

Good afternoon, user_fvjyw1! I'm sorry to say, we haven't received any updates over the weekend, but I am hoping to see some movement in the next day or two. I will continue to monitor the ticket and let you know if anything changes.

XfinityJamesC

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3 hours ago

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Property Damage Claim

I work for Crown Castle Fiber, which is seeking to submit a property damage claim to Comcast. On October 24, 2024, their underground fiber duct and cables were damaged by directional boring conducted near 2000 Conner Street, Noblesville, IN 46060 (40.459502, -85.9989135). The boring work was being p

Question

user_d2976d Welcome to our community forum! I live on a tight budget so I'd be reaching out if there was a charge of $100 on my bill that I wasn't expecting. An Xfinity in-home service visit typically costs $100. However, this fee is waived for exist

XfinityEmilyB

commented

4 hours ago

to the conversation:

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$100 Service Charge

After many years as a Comcast/XFinity customer at various locations you are losing me with the $100 tech charge on my bill. Had techs come out THREE times to "fix" problem. Service worked each time after they left for short period, then went off again. Third tech visit FINALLY SUCCEEDED! He both mov

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The concern is not "Billing" help related. Topic moved here to the proper help section.

EG

commented

4 hours ago

to the conversation:

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U

Internet issue

My internet keeps dropping and the xfinity assistant says they need to come to my house to fix it but the earliest appointment I can get is a week away. I need internet now and I can't get a live agent to speak or chat with and the xfinity assistant confidently doesn't know what I am asking. Please

Question

Hello, @user_a0e4by thank you for reaching out over Xfinity Forums. You've contacted the right place, we work with our construction teams and I can open a request to have this pedestal conversion investigated further. I did want to help get the prope

XfinityJustinC

commented

4 hours ago

to the conversation:

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Fiber/COAX Cable Service Pedestal Needs Flush-Mount Utility Pedestals

Hi all, I need to find the field engineering or construction services team, my pedestal is posing a safety hazard to my backyard and I was wondering If I could have a flush panel installed instead. Thanks, Andy

Question

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Upstream registration failure after area maintenance — two units same building

After the storm outage, my modem locks downstream but won't complete upstream registration — upstream light flashing, never goes solid, never comes online. The app posted 2 AM area maintenance which now shows complete, but the modem still won't register. A second unit in my same building, on a diffe

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Customer Service

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Hello Justin. Any updates on my claim?

user_fvjyw1

replied

4 hours ago

to the conversation:

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U

Property Damage Claim

I work for Crown Castle Fiber, which is seeking to submit a property damage claim to Comcast. On October 24, 2024, their underground fiber duct and cables were damaged by directional boring conducted near 2000 Conner Street, Noblesville, IN 46060 (40.459502, -85.9989135). The boring work was being p

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My temporary cable is still laying on grass un buried

I need my orange cable line buried. It’s been 3 weeks.

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Customer Service

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No problem, @user_mpz9z8! I will message you again now, just in case.

XfinityJamesC

replied

4 hours ago

to the conversation:

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U

Xtream app running on fire stick

The xtream app running on fire stick extremely buggy. It randomly dies while watching Live TV and goes back to the guide to the very beginning. the guide is also extremely buggy. You cannot also just select a show to watch. Sometimes it works and sometimes it doesn’t. Sometimes it comes up with Togo

Question

@user_wwel59 I recommend taking advantage of the Xfinity App to perform some troubleshooting on your connection including a speed test. The troubleshooting tools within the app will run a diagnostic and report any issues that need immediate attention

XfinityThomasC

replied

4 hours ago

to the conversation:

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U

computer

my computer keeps freezing. is it my cpmputer or my moden

Question

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I never received the response. I will continue to search for it.

user_mpz9z8

replied

4 hours ago

to the conversation:

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U

Xtream app running on fire stick

The xtream app running on fire stick extremely buggy. It randomly dies while watching Live TV and goes back to the guide to the very beginning. the guide is also extremely buggy. You cannot also just select a show to watch. Sometimes it works and sometimes it doesn’t. Sometimes it comes up with Togo

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🤣🤣🤣

EG

commented

4 hours ago

to the conversation:

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Making a post on the Forums

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Thanks for touching base with us, @user_mpz9z8. We received your DM on Friday and responded back a few minutes later, asking for more account details. Did you ever get that response? Please let me know if you are not able to find it, and we will try

XfinityJamesC

replied

4 hours ago

to the conversation:

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U

Xtream app running on fire stick

The xtream app running on fire stick extremely buggy. It randomly dies while watching Live TV and goes back to the guide to the very beginning. the guide is also extremely buggy. You cannot also just select a show to watch. Sometimes it works and sometimes it doesn’t. Sometimes it comes up with Togo

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@XfinityTommy I spoke to a representative on the phone and he said since it’s been so long I would have to contact my bank is there a way I can get an email stating you waived this fee to get to my bank.

user_hi1ssx

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4 hours ago

to the conversation:

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Billing

I was a customer of Xfinity a little over a year ago. I unfortunately had to cancel my bill due to moving. Through having them they were a good fast company the prices were very high though. I also did encounter problems where my internet would just stop working. I would have to get in contact with

Question

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it is hardwired into the moden and i do not have any other devices that freeze

user_wwel59

commented

4 hours ago

to the conversation:

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1

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computer

my computer keeps freezing. is it my cpmputer or my moden

Question

U

$100 Service Charge

After many years as a Comcast/XFinity customer at various locations you are losing me with the $100 tech charge on my bill. Had techs come out THREE times to "fix" problem. Service worked each time after they left for short period, then went off again. Third tech visit FINALLY SUCCEEDED! He both mov

Question

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Billing

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it is hardwired into the moden

user_wwel59

replied

4 hours ago

to the conversation:

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computer

my computer keeps freezing. is it my cpmputer or my moden

Question

Thank you so much for sharing those details with us, and all the troubleshooting steps @user_jf8401! I would like to dive deeper into troubleshooting with you. Can you please send us a DM to get started? Please send us a direct chat message with yo

XfinityAdrienne

replied

4 hours ago

to the conversation:

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Dropouts and Packet losses

I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo

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