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We will submit your feedback to the Membership team that the rewards should be available for longer and a larger supply is needed as they are out of stock very soon after release. I apologize that you have not been able to take advantage of them and
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
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Thank you for your reply, @user_u3wcp3 That "Ready to use" message without a link isn't missing anything. It is simply Xfinity's way of confirming that international roaming is "always on" for your line and doesn't require separate activation or a da
chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service
My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac
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Same here, using android 10 on phone. app says to update. google store says no longer compatible. Had to uninstall, phone says app causing crashes.
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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Need old exterior wires removed from my house
Hello, I’m requesting removal of old exterior Xfinity/Comcast wiring from my home. These cables are no longer in use and are still attached to the outside of the house. I attempted to follow the instructions on the support forum to request assistance, but I was unable to find a way to send a direct
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Customer Service
Spoke to a tech at Xfinity today 6-2-26 and he said it’s an NBC program problem and not Xfinity. They are working to correct it.
Audio and video not in sync viewing recorded programs on local NBC station
All recordings that we make from our local NBC station (WESH), Orlando,Fl, are basically not viewable because the audio out of sync by approximately 30 seconds. I have tried various devices to view the recordings and they all show the same problem. Live viewing has no problems. No other recordings t
Question
Thank you for clarifying. I see "International services" under "Plan features" (and I've selected my line). The International services says "included" in green and when I still cricked the arrow, a new screen pops up and says, on the top, Internation
chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service
My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac
Question
I need to speak to a human!!!
CAN SOMEONE PLEASE HELP ME!! I have been trying for about six hours to get in touch with Xfinity. I have called every number on the Internet for them. They all take me to the same freaking Robo and it gets me nowhere. I have tried through the app when I go to Xfinity Assistant it just stays in limbo
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Customer Service
Once again, I am not getting answer to my question Please read the thread
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
Question
Thank you for reaching out to our team here. I will be happy to look into any appointment issues from here for you. Can you send me a direct message with the full name and complete address for that service? To send a direct message. • Click "Si
Complaint regarding appointment issue
I recently moved to NH. I had Xfinity in Maine. The tech did not come to my address as requested to install my internet. I called tech support twice, spent over 1 hour on hold and was given a next day appointment due to working from home. The now second day in a row, no one has shown for the appoint
Question
No. Xfinity app no longer works with moto g power phone as of June 1, 2026
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
Question
@Macuser4770 I appreciate you sending the direct message, and was able to locate that. I'll follow up with you there to continue with the account review.
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
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Mike7534, Hi there! Thanks for reaching out. Totally get how frustrating that is, especially when it’s only happening on one specific channel, and you’ve already tried all the right steps. Based on what you’re describing (audio out
Audio and video not in sync viewing recorded programs on local NBC station
All recordings that we make from our local NBC station (WESH), Orlando,Fl, are basically not viewable because the audio out of sync by approximately 30 seconds. I have tried various devices to view the recordings and they all show the same problem. Live viewing has no problems. No other recordings t
Question
Complaint regarding appointment issue
I recently moved to NH. I had Xfinity in Maine. The tech did not come to my address as requested to install my internet. I called tech support twice, spent over 1 hour on hold and was given a next day appointment due to working from home. The now second day in a row, no one has shown for the appoint
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Customer Service
Free Xfinity Mobile line
2 months ago I upgraded my internet package (member for over 9 years) and was offered a free mobile line for a year several times. This was promised with no charge. Activated service on old iPhone for my daughter. Now I am being charged monthly and showing a past due balance. After receiving texts a
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Plan
@user_haao5h How are you trying to sign in? Using a browser and the webmail UI? An email client program like Thunderbird or Outlook? Something else?
Can't find my email [Edited]
My primary name and or password don't match? [Title edited: "Personal Information"]
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Thank you for reaching out to our team here. I can certainly share that feedback with the proper channels. There is an option available to get added to a no call or text option as well.
Customer promotion phone call
Received a call today promoting other Xfinity services as a "values customer", which is fine. I politely let the caller know that I am happy with my Xfinity internet but not interested in any other services at this time. They persisted, and I repeated my self. After the 3rd time I simply disconnecte
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Hello, user_nhboqx. You've reached the right place for help. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon
Xfinity Support -- Cancel my internet
Please cancel my internet at the end of this current paid-for billing cycle (6/18/26). Final and absolute. I will return my equipment at a local store on the last day of service. Thank you.
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user_x3rpaj Thanks for submitting a post on our Community Forums. There are a few options for ordering a replacement remote. This article can provide a bit more information, but you can always swing by a local Xfinity Store to swap out the old remote
XfinityThomasD
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Ordering remote
I need help ordering an XR11 remote
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