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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

6 hours ago

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Cancel Service

I have moved and can not call because I have a balance I can not over ride the prompt

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

6 hours ago

 to the conversation: 

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Adding Secondary Address

Hi, there! I recently obtained Xfinity NOW service for my home, but I noticed that there was no option to add my secondary address to my account information. When my modem was shipped to me, it went to the main address instead of the smaller building on-site I actually live in. I scheduled a service

Question

Hello @user_65mbvk Have you already attempted to resend the label online? To replace your Xfinity Mobile shipping label, log in to your account online or through the app, go to the "Devices" tab, select the relevant device or trade-in, and look for

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Return Label for Samsung 26+ Cell That Can't Hold a Charge

I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label

Question

I’m having the same issue for the last week or so. I’ve re-started the box and done a system refresh, but neither worked. I only have one box in the house so I can’t try another one.

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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No, I didn’t do anything. It started working on its own

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

No, the question wasn't answered satisfactorily, you did not assist (failed to complete the verification even though I provided it within 1 minute of getting the code) and the other person who picked up the chat also failed to complete the verificati

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Account Help - Downgrade to Internet Only

Hi, I spent the last I don't know how long trying to get help through the Xfinity Assistant but it was completely unhelpful and refused to connect me to a live agent, which is why I'm reaching out here. I no longer need or use the TV or home phone service, I want to drop the TV and phone services en

Question

@user_a2rjg5 Thanks for reaching out to us, as a customer myself I understand your concerns as my home is an older home only 900 sq upstairs and 900 sq down stairs that's built with plaster so some rooms I do not get a good Wi-Fi connection. With m

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Complaint About Misleading Billing Promise and Survey Pressure

Hello, I am contacting you regarding an experience I had with an Xfinity representative who called me claiming to be a supervisor. During the call, I was instructed to text “9” to a customer survey number. I was led to believe that my bill would remain at the same price if I completed the survey. Af

Question

That is a huge waste of time and I wish you could resolve the issue here rather than making me do all these extra steps, but sure I’ll do that.

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Account transfer incomplete

Hello, I moved out of my previous apartment ~3 weeks ago and attempted to have my Xfinity account ownership transferred in its entirety and all control given to my previous roommate who remained living at the apartment. It has been over 2 weeks since requesting this and submitting all requested docu

Question

Netgear 2050v Upload Speed

I must use the Netgear 2050v cable modem (if I don't want to pay an eternal rental fee) in order to meet the need having a VoIP CTA and also the speeds of 2100/300 download/upload speeds that I'm paying for from Comcast/Xfinity. Outside of the Atlanta, GA market, seems others are able to get 300Mbs

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sydurb HI there! Thanks for taking the time out of your Saturday to write us and our team is happy to help look into the account ownership change ticket previously made. Can you please send us a DM with your name and address to get started? To s

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Account transfer incomplete

Hello, I moved out of my previous apartment ~3 weeks ago and attempted to have my Xfinity account ownership transferred in its entirety and all control given to my previous roommate who remained living at the apartment. It has been over 2 weeks since requesting this and submitting all requested docu

Question

I had internet installed yesterday, everything worked fine in the living room so the technician left. My son is not getting a single in his room at all, there is 1 wall between. Support said we needed to buy a wifi extender for 119. I switched from s

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Complaint About Misleading Billing Promise and Survey Pressure

Hello, I am contacting you regarding an experience I had with an Xfinity representative who called me claiming to be a supervisor. During the call, I was instructed to text “9” to a customer survey number. I was led to believe that my bill would remain at the same price if I completed the survey. Af

Question

Hello @Kristinap, thank you for taking the time to leave a post. Sorry you had this experience, and I can absolutely understand why you feel misled. This is not the kind of experience we want for our customers, and I truly appreciate you bringing it

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Complaint About Misleading Billing Promise and Survey Pressure

Hello, I am contacting you regarding an experience I had with an Xfinity representative who called me claiming to be a supervisor. During the call, I was instructed to text “9” to a customer survey number. I was led to believe that my bill would remain at the same price if I completed the survey. Af

Question

Adding Secondary Address

Hi, there! I recently obtained Xfinity NOW service for my home, but I noticed that there was no option to add my secondary address to my account information. When my modem was shipped to me, it went to the main address instead of the smaller building on-site I actually live in. I scheduled a service

Question

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user_jwx5qz, Thank you for your time. I’m glad to hear the issue has been resolved after the technician visit and your router upgrade. That’s great news to our ears! Going forward, please feel free to reach out anytime by submitting a ne

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Coda56 issues

I recently was having slow internet speeds due to having an older modem. I have just upgraded to the Hitron Coda56 about 5 days ago, and since “upgrading” my internet has gotten even slower. I’ve talked to countless agents on the chat with no solution. I just want my internet back up and running. So

Question

Account transfer incomplete

Hello, I moved out of my previous apartment ~3 weeks ago and attempted to have my Xfinity account ownership transferred in its entirety and all control given to my previous roommate who remained living at the apartment. It has been over 2 weeks since requesting this and submitting all requested docu

Question

9

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Complaint About Misleading Billing Promise and Survey Pressure

Hello, I am contacting you regarding an experience I had with an Xfinity representative who called me claiming to be a supervisor. During the call, I was instructed to text “9” to a customer survey number. I was led to believe that my bill would remain at the same price if I completed the survey. Af

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Accepted Solution

A tech ended up coming out, and wasn’t getting any speeds from my separate router. So I purchased a new one and all is good again!

 to the conversation: 

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Coda56 issues

I recently was having slow internet speeds due to having an older modem. I have just upgraded to the Hitron Coda56 about 5 days ago, and since “upgrading” my internet has gotten even slower. I’ve talked to countless agents on the chat with no solution. I just want my internet back up and running. So

Question

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