Xfinity Community Forum

Hi there @user_1h3hws Thank you so much for reaching out on our Xfinity Community Forum about your internet service being down and an expected repair date. That is not something we want you to experience as a valued Xfinity customer. I'll be happy t

XfinityDemetrise

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5 hours ago

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Hard line to pole and drop line repair

My internet service has been down since 02.15. The hard line to the pole is down and so is the drop cable from house to pole. Will Xfinity make these repairs? If so, what is the timeframe? Please help.

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What’s rdk 03088

What’s the error code reading rdk 03088 would be greatly appreciated if anyone knows how too fix this haven’t had wifi or tv for hours

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Your Home Network

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@user_yf8m5z Thank you for reaching out to us, I understand you've worked on this for quit some time and the experience you mentioned isn't one we want any of customers to have. I want to make this process easy for you so you know exactly where thing

XfinityKam

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5 hours ago

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Confirm cancelation.

I called Jan 21st and cancelled my account, on Jan 22nd I received my normal $55 charge. No big deal it was the next day so there could be the "payment was already processed" piece. So i called back on 24 Jan and confirmed my account was cancelled and was told I would be prorated from the $55 I just

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HI there @user_gu95u3 we'd be happy to review your account with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https:/

XfinityJoe

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5 hours ago

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Service Cancellation

Hello, I requested a cancelation of my Xfinity service earlier this week. After receiving verbal confirmation of the cancelation, nothing on my account or email substantiated this. Please help me cancel this service. Thank you.

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Unfortunately I wouldn't have any information on the timeline, but you just use the link I sent you above and complete the identity theft affidavit form

XfinityOrlandoM

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5 hours ago

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Wrong Person and Paying for it right now

Good afternoon, In November 2025, I was getting phone calls for a bill that was not mine. The bill was for $306, which was not mine, but it took the third person calling for the bill to be paid to verify the address. The bill of $306 was associated to a address in Florida where I had never lived. I

Question

Hello @user_daqoew Sorry to hear about the website adding a 2nd account. We can get the new account cancelled and help change the old account if you are still looking to get a new plan. Please send us a direct message with your full name and service

XfinityMatthew

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5 hours ago

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xfinity added a second account to my address instead of updating my current plan

Tried updating my current plan with a new promotion plan but instead of replacing the plan i currently had it made a whole new different account with the same address.

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Thank you. What is the time frame for fixing this matter? If any?

user_iqnpt1

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5 hours ago

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Wrong Person and Paying for it right now

Good afternoon, In November 2025, I was getting phone calls for a bill that was not mine. The bill was for $306, which was not mine, but it took the third person calling for the bill to be paid to verify the address. The bill of $306 was associated to a address in Florida where I had never lived. I

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xfinity added a second account to my address instead of updating my current plan

Tried updating my current plan with a new promotion plan but instead of replacing the plan i currently had it made a whole new different account with the same address.

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Billing

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@user_7r6lwb For credits pertaining to service interruptions you'll want to log into our support page with your Xfinity ID and password. Once you're logged in you'll want to scroll down about halfway down the page to the option above Additional Suppo

XfinityBradM

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5 hours ago

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Internet was down

On Feb 2nd and 3rd their was a cable line damaged in my area causing my internet to be down. I work remote and this was extremely unacceptable of what happened. I lose two days of work. I would like a credit on my account. Thank you

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user_cwl598, Hi there! Thanks for reaching out and for sharing all of this. I can understand how frustrating it is when everything was working fine for years, and the issues start right after a network upgrade. You’ve already done a lot of the

XfinityGabriel

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5 hours ago

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CM2050V issues with mid/high split infrastructure upgrade

I have a CM2050V modem that has been working fine on a 1 gb plan for a couple of years or more. Last weekend on Saturday service men were in the neighborhood replacing the infrastructure on two poles and at the main underground service point. They indicated it was the new mid/high-split technology u

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Thanks for reaching out to us, if you received a collection notification for services you never had, then this link https://www.xfinity.com/idtheftclaimform has great information on how you can file a claim for fraud and identity theft

XfinityOrlandoM

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5 hours ago

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Wrong Person and Paying for it right now

Good afternoon, In November 2025, I was getting phone calls for a bill that was not mine. The bill was for $306, which was not mine, but it took the third person calling for the bill to be paid to verify the address. The bill of $306 was associated to a address in Florida where I had never lived. I

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Service Cancellation

Hello, I requested a cancelation of my Xfinity service earlier this week. After receiving verbal confirmation of the cancelation, nothing on my account or email substantiated this. Please help me cancel this service. Thank you.

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Customer Service

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Hello @bcolema Thank you for sharing this, receiving email communication is a very important thing. This is absolutely not the experience we want for you, especially when important messages from a .gov sender are being incorrectly routed to spam. I u

XfinityKam

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5 hours ago

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spam filtering legitimate emails

My personal Comcast email address will not accept legitimate emails into my inbox. All emails go to spam folder. Despite my having indicated that they are "not spam". Also despite my adding the specific sender address to address book. Nothing fixes this except completely turning off spam filtering.

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Wrong Person and Paying for it right now

Good afternoon, In November 2025, I was getting phone calls for a bill that was not mine. The bill was for $306, which was not mine, but it took the third person calling for the bill to be paid to verify the address. The bill of $306 was associated to a address in Florida where I had never lived. I

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We’re truly sorry for the frustration you’ve experienced, and we’re here to help. While I may not have full visibility into everything that has happened so far, I’m committed to reviewing your situation carefully and doing eve

XfinityJanelle

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Recent experiences

I know it’s unpopular to begin with a bottom line statement, but here it is: I deeply regret switching from Verizon to Xfinity mobile. The process to switch providers on the first phone was absolutely awful. I don’t know that words can even describe the deep frustration of working with agents after

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Hey there @user_68gdxr thank you so much for reaching out on our Xfinity Forums Community about speaking with a live agent. We are here to assist! Do you have a specific concern today?

XfinityDemetrise

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5 hours ago

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I'm looking for someone who can really talk to me and answer a simple question.

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Hi there, @jmmskelly! Thanks for reaching out to us here on the Community Forum. Sad to hear you'll be leaving us, but we can certainly help to get this done. Please send a direct message to us by clicking the chat icon in the upper right corner of t

XfinityFrank

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5 hours ago

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cancel my service

I would like to cancel my service. I have tried calling but wait times are insane. Can someone from xfinity please help me with this through the forum? Thanks.

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Thanks for reaching out on our Xfinity Forums, @kiknchikn. I understand how frustrating it can be when things don't work as expected. I'd like to do everything I can to assist! What kind of error are you receiving? Often clearing cache, cookies, and

XfinityAbel

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5 hours ago

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xfinity mobile issues

This website is beyond frustrating. I can't even pay my bill because it keeps giving me an error. Will y'all please update the [Edited: "Language"] website so people can actually use it?

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Technician Recovery Fee

Hello, A few months back, I was dealing with some internet issues. It kept dropping and wouldn’t reconnect. I tried reaching out to customer support a bunch of times, but it kept happening. They finally said a tech would come out to fix it. What they didn’t mention was the $100 fee for this service.

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My Price Is To High

I would like to find out how i can lower my cost and would alos like to get rid of the second tv service [Edited: All Caps]

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