Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Downed line on utility pole

Recently a storm severed our internet cable that runs up our utility pole. The cable is now dangling right above ground level with exposed wire. From everything I can tell, given the proximity to our electrical lines, this poses a safety risk. I spent over two hours on the phone with Xfinity yesterd

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

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Down internet

You all worked in my ears last week all day no warning. Well I work from home and was off like half the day. A five dollar credit is not enough

Question

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@XfinityRaul I sent a direct message as requested 3 days ago and have still not heard back. I have been trying to get help with this since 10/13/26.

user_KAU112

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4 hours ago

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Equipment

I recently closed my Xfinity account because I moved from New Jersey to Florida. I canceled my internet service and physically returned all of my equipment before the move. However, I just received a final bill containing a "One-Time Charge." Under the billing explanation, it states, "your equipment

Question

@user_oi3v02, Thank you for the additional details. So that I can take a deeper look into what’s happening, for your privacy and the security of your account, I’d like to continue working with you privately so we can review the account-sp

XfinityMarshante

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4 hours ago

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No longer with Xfinity

I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?” What’s going on? Anyone know?

Question

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I have only used Incognito Mode (In Private Mode) during this sequence of events. Using the In Private Mode, I can select NBC and it will play when selected.

user_cvn3ap

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4 hours ago

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Xfinity Stream on computer

Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano

Question

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Nope. Not working right now. But the wrong address is on my account.

user_oi3v02

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4 hours ago

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No longer with Xfinity

I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?” What’s going on? Anyone know?

Question

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@XfinityMarshante and I did move a couple of years ago. I can see where my old address is on my account but not my new one from two years ago

user_oi3v02

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4 hours ago

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No longer with Xfinity

I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?” What’s going on? Anyone know?

Question

@user_oi3v02, although you are receiving that error message. Are your Xfinity services currently working, or have you noticed any interruption with your service as well?

XfinityMarshante

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4 hours ago

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No longer with Xfinity

I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?” What’s going on? Anyone know?

Question

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Down internet

You all worked in my ears last week all day no warning. Well I work from home and was off like half the day. A five dollar credit is not enough

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Billing

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Yes. I am. That’s the only way I’m able to sign in.

user_oi3v02

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4 hours ago

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No longer with Xfinity

I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?” What’s going on? Anyone know?

Question

U

Downed line on utility pole

Recently a storm severed our internet cable that runs up our utility pole. The cable is now dangling right above ground level with exposed wire. From everything I can tell, given the proximity to our electrical lines, this poses a safety risk. I spent over two hours on the phone with Xfinity yesterd

Question

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Customer Service

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user_cvn3ap I'm happy that we were able to narrow it down to specifically the NBC network and the Edge browser. There may be a with the settings in Edge that is causing the issue with the NBC network. I know the other networks are working fine, so I

XfinityPaula

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4 hours ago

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Xfinity Stream on computer

Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano

Question

Community Best Answer

Hello @user_oi3v02, thank you for taking the time to leave a post. Sorry you’re running into this unexpected message when trying to access your account. I can understand how concerning it would be to suddenly see a message that you’re no

XfinityMarshante

commented

4 hours ago

to the conversation:

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6

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No longer with Xfinity

I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?” What’s going on? Anyone know?

Question

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I received an email stating a secondary user changed my password. How do I tell if this is real or a scam

Suspicious activity on my account

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Customer Service

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Community Best Answer

No longer with Xfinity

I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?” What’s going on? Anyone know?

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Customer Service

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We can take a look at your account for any open tickets and updates to any FF troubleshooting. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Dir

XfinityThomasC

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5 hours ago

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xfinity stream fast forward button not accessible for in-progress recordings on LG tv.

The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv

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I never use my mobile phone to stream, but for this purpose when I used the app to stream NBC it worked without any problem. Each time I selected NBC or any other channel I did not have any problems. Only NBC is intermittent when using my desktop. So

user_cvn3ap

replied

5 hours ago

to the conversation:

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Xfinity Stream on computer

Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano

Question

Greetings, @user_9z31ot! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this email notification. You have definitely come to the right place for assist

XfinityJamesC

commented

5 hours ago

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Comcast email

I received the following email. Is this legitimate? I know I gave till end of year to switch from Comcast to yahoo. “ MyXfinity® Important Reminder from Comcast. Please note that by Sun Oct 25 2026, older versions of the Comcast/Xfinity Mail system will be discontinued. To prevent service disruption

Question

Excessively Long Open Work Order To Bury Cable

Tech identified faulty cable under street as source of internet connection issues in early June. Ran new cable across road temporarily. Utilities were marked soon after. Wire is still across road as November approaches. Live in northern US; snow not that far off. Followed up 4 times with Xfinity ove

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Customer Service

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user_172qs0 Hi there. Thank you so much for reaching out. We'll hate to lose you as a valued Xfinity customer. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How

XfinityDemetrise

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5 hours ago

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Account Cancellation Request - Today at 7:00 PM

I would like to schedule the cancellation of my internet service effective at 7:00 PM today. Please reach out via direct message to verify my account details and confirm the disconnect.

Question