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24kBlondi Thanks so much for reaching out to let us know about the issue you are experiencing with your email. Have you checked to make sure your 3rd party app has downloaded the most recent updates?
3rd Party Email Apps No Longer Working
Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor
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wifi box
my wifi box does not say online on the wifi box but it says online on the xfinity what do i do
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Your Home Network
I can't stream NFL games on Peacock due to Zipcode?
Xfinity/Peacock/NBC [ Edited - Inflammatory]. Peacock wants a zip code, you HAVE MY ZIP CODE. How else are you billing me every month? I updated the zip code on peacock and it still won't let me watch the Eagles vs Ravens preseason game. [Edited - Inflammatory - Language].
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Customer Service
user_uqfv0o Thank you for letting us know you are also running into issues with your sound on the Tennis channel. Are you still running into the issue? If so, what troubleshooting have you already done so we can better assist?
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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Hello @user_elhexg, and thank you for reaching out on our Communit Forum! I can understand how frustrating it would be to have no audio on a channel for over a week. So that we can understand what's going on, is Channel 5 Chicago the only channel wh
Channel 5 Chicago no sound for over a week
Channel 5 Chicago does not have sound, and I hear this happens a lot. Would you please fix it
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Hi there, thank you for reaching out. I do apologize. Our system will restrict modifying or adding new payment arrangements when there is already an active past-due repayment or installment plan on the account. This is a system limitation designed to
Xfinity Service Past Due
Hi there. I am trying to get a little more time on my past due bill of approx $39.00. I am an active Gold Member with a little billing issue. I am in my 10th month of a 12 month installment plan, and have not missed a payment. The system isn't letting me make an arrangement, but I just need some mor
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Hey there user_0e162q, thanks for joining us here in the community forums! We'll be sorry to see you go, but our team can definitely help you with getting your account squared away. Please send us a direct message with your full name, name on the acc
Cancel service
I need to cancel my Xfinity internet service. My bill went up by a lot after my promotion ended and it's not competitive with current offers from other companies. Been with Xfinity for a long time but I cant afford the new price for my 1GB service.
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Customer Service
Xfinity Complaint I want to file a complaint towards an xfinity manager at Xfinity Store 751 W Antelope Dr, Layton, UT 84041. On August 14, at around 4:00pm, I was visiting the xfinity store to address an ongoing issue with my Home Alarm System. I asked to speak with the Manager and explained to him
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Devices and Equipment
Complaint: Failed Modem Setup, Wasted Time, and Repeated Upselling Attempts
I am writing to file a formal complaint regarding a customer service experience on August 15, 2026, that resulted in significant wasted time and repeated, unwanted sales attempts during what should have been a simple modem activation. Background: Xfinity sent me a new modem unprompted, telling me it
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Customer Service
I'm also trying to cancel my Xfinity Internet service without calling. The cancellation option isn't available in my account, the Xfinity Assistant just goes in circles, and I don't have the Direct Messaging icon on the forum. Can an Xfinity Support
Cancel service
I need to cancel my Xfinity internet service. My bill went up by a lot after my promotion ended and it's not competitive with current offers from other companies. Been with Xfinity for a long time but I cant afford the new price for my 1GB service.
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We would love the opportunity to help you reach a clear resolution, user_015576. Please feel free to direct message us if you reconsider your decision.
Xfinity is scamming customers now with it's promotional "upgrades."
Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X
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Simple line addition turned into a 1-hour ordeal
I tried to add a second line to my plan, but the website wouldn't let me complete the process. I called customer service, and the first rep I spoke with clearly didn't have the knowledge to help, she had to put me on hold repeatedly to ask someone else even the simplest questions. Had trouble explai
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Devices
I'm sorry to hear about the experience you've had, @CJH3 . I can certainly understand how frustrating it would be to spend hours on the phone, receive equipment that isn't working properly, and then have difficulty getting help. Are you still experie
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wireles xi
I was convinced by xfinity to upgrade both my wired dvr and wired x1 box when I started losing channels. Thet sent me 2 wireless xi6 boxes one which worked and the other froze on the welcome screen. The working box constantly shuts down, freezes and drops out. Why can't I keep my wired connection? I
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