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Hello @user_d3r73g, thank you for taking the time to leave a post. Sorry to hear that you’re experiencing issues with getting a replacement box. I understand how frustrating that can be, and I’m here to help. If you could send our team a
Need help ordering 4k replacement
I’m not having luck with the virtual assistant. I tried to place an order to replace the non-4k box I was given with my new service to a 4k box. I need wired box - not wifi. I went through the app to place the order, but did not get confirmation about what model I’m receiving or whether it is wired
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How can I talk to a live person about my bill
Is there actually any way a customer can speak to an actual, live human at Xfinity? I need to change my service but there seems to be no way to do this!
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Concern moved here to the Customer Service help section.
Customer Service Issue unresolved
This issue began at approximately 10:00am on Friday January 16th. I sat down to watch tv and I received an error message on the tv. I proceeded to reboot the cable box to attempt to fix the issue myself. This failed. I then called the Comcast’s service line and spoke with a representative who did nu
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Yahoo email now optional?
I have used a Comcast email address and the email service for too many more years than I can count. It’s never been perfect, but has served my purposes, so I have been annoyed that I would have to go through the transition to Yahoo and all the predictable problems getting it set up to my liking, eve
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need help ordering 4k replacement
I’m not having luck with the virtual assistant. I tried to place an order to replace the non-4k box I was given with my new service to a 4k box. I need wired box - not wifi. I went through the app to place the order, but did not get confirmation about what model I’m receiving or whether it is wired
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xfinity mobile incentive
My husband I switched from Verizon to Xfinity Mobile in late November 2025. The salesperson told us we would receive $500 per line for switching from Verizon to Xfinity Mobile. Now, we are being told that is untrue and we MAY be eligible for a $200 VISA card per line but not the $500 we were promise
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Plan
The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
moving wires from behind commercial center
I own a shopping center with multiple tenants using Comcast. However, coming down from the utility poles in the back there are many lines that are no longer in use. My electrician said he cannot touch the lines coming from the poles to the building. Who do I talk to at Comcast to have them come out
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The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.
No WiFi tab
Suddenly the app changes and we no longer can access the tab to pause and unpause devices. So now we have no internet to our tvs because they were paused, and since the app doesn’t work we are stuck this way indefinitely. No humans to answer the calls. The dumb AI assistant does nothing. So now what
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They recently updated the gateway's firmware. You have to turn on admin access in the app now; https://www.xfinity.com/support/articles/admin-tool-access It needs to have firmware version 5.62 Open the Xfinity App. (You'll need a working connection
wifi settings
Hi, I am looking to update my wifi settings. I am being redirected to xfinity mobile app and the app is useless. I cannot find my active router. I need help with this.
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Annabelle2 I would recommend checking your Emails through our direct website here and wait for the banner to appear in your online account to make the transition to Yahoo. You will only be asked to accept Yahoo’s Terms of Service after you secu
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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We would be able to escalate that issue from here for you. If you send us the direct message through this platform, that is not the same as the chat option on the Xfinity app. If you send us that direct message with your information we will be happy
Unable to return the xfinity mobile
Having problem with returning xfinity free phone given as a compensation. Had calls with multiple customer service agents / supervisors / store people but not able to solve the problem. I am here to sincerely request the help to return the phone. The below is all about the case. I had a problem with
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When is Comcast going to get their stories straight??????? Read the FAQ on the Comcast site, it now plainly states that the migration is simply an option!!!! https://www.xfinity.com/support/articles/yahoo-email-migration-overview ..... Can I contin
Why did Xfinity embrace the Yahoo platform disaster?
Xfinity stopped working with Outlook and Apple Mail yesterday. Nothing was changed on my systems (all four of them). Someone told me about the Xfinity plan to abandon all of the Xfinity email function, and move the Comcast.net addresses to the unsafe Yahoo platform. NOT GOOD! Yesterday all of the co
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okay I did that I really hope this can get resolved as this is the most disrespect a company has ever shown me or I think that ive ever witnessed
I have been lied to multiple times.
I went in t o a Xfinity store January 11th to upgrade my internet service. I seen the promotion for the free line for a year with 300mbps. I told the guy I wanted that and my fiancé could use the new phone and transfer his number. I have good credit. I told him my credit was locked he ran it anyways
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Hey there, @user_k3ktv2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand where you are coming from with the access to specific channels. The channel is showing available on channel 1736, bu
MeTV Toons Finally on Xfinity channel 1736
Just in time for Christmas , a gift from Xfinity to us. They are finally offering the National /East Coast feed of MeTv Toons. You may get the channel or get an XRE message (XRE 03137 or XRE 03117) it may take a few days for Xfinity to add it to our packages. Watched for 30 minutes then video would
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After how many months has Comcast said migrate or die??? Looking at the Email FAQ on Comcast's site, it now seems that it's optional, but one way: https://www.xfinity.com/support/articles/yahoo-email-migration-overview ...... Can I continue accessi
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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user_zc0rl6 Thank you for letting us know about your experience. Our team is happy to help you and investigate your account. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" i
I have been lied to multiple times.
I went in t o a Xfinity store January 11th to upgrade my internet service. I seen the promotion for the free line for a year with 300mbps. I told the guy I wanted that and my fiancé could use the new phone and transfer his number. I have good credit. I told him my credit was locked he ran it anyways
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Chat with agent
Need to change Plan change and reduce monthly cost
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