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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service Cancelation
Lease termination is forcing me to cancel my services with Xfinity. Moving out of state
Question
Broken pedestal in backyard with exposed cables
The decades-old pedestal on the border of our property is broken / no longer effective: It's leaning to the side and exposing multiple cables. It appears to be a safety hazard and there have been multiple close calls with lawn service / weed whacking as the cables are in the open and can be nicked.
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Customer Service
unamujer7 We definitely understand wanting to avoid sitting on hold forever. Unfortunately, some of the older direct callback pages have changed over time and are now mostly routed through the support assistant experience instea
Customer call back option
Use to be able to pull up a site where I would enter my phone number to get a call back being you're on hold forever and never get a person on the line. What is that link/site?
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A rebate for services lost is a logical conclusion. I am not responsible for your poor negotiation skills.
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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Customer call back option
Use to be able to pull up a site where I would enter my phone number to get a call back being you're on hold forever and never get a person on the line. What is that link/site?
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Customer Service
I have been a loyal Comcast’s customer for decades. Losing the NFL network and the Red Zone will be the reason I leave cable and get my tv entertainment through streaming services. With increased pricing and lower quality programming, the decision t
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
Question
user_4gzx6q Great question! The way the promotion is typically applied can definitely be a little confusing during checkout. In many cases, the activation fee may still appear during the order process or on the estimated monthly
Free xfinity mobile line
I have come across zero activation fee in may for free mobile line promotion (for interney customerss). When i am trying to add the line, checkout shows a fee of $25 on the monthly statement after activation. How can i be sure that i wont be charged activation fee.
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Service Cancelation
Lease termination is forcing me to cancel my services with Xfinity. Moving out of state
Question
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Customer Service
Unifi Cable Internet Modem
I recently added a Unifi Cable Modem to my home network. I had no significant network issues on my old modem. I contacted customer support, they added the new modem to my account. It worked fine for about 24 hours. Around 415AM CST today the Unifi modem quit working. I power cycled and still no conn
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Your Home Network
Good afternoon user_pglyxk. I can certainly understand your concern, if you had been used to the layout or interface for so long. With the X1 Guide filtering, one of the category options, is Favorites. The benefit with that one is that you can choose
Channel guide
I recently replaced 2 TiVo boxes with xfinity boxes because your end of support for cable cards left me no choice. The TiVo channel guide was superior because it allowed me to decide whether each individual channel was included in the guide. I wasn’t limited to filtering by category. You should prov
Question
Hello @user_2nyqan, to manage the gateway, access to the admin tool first needs to be enabled through the Xfinity app. Since you’re currently receiving an “Access Denied” error in the app, we’ll want to resolve that issue firs
Access denied on Xfinity app
I have a similar problem in getting "access denied" trying to log into the Xfinity app. I have deleted, reloaded, restarted the phone without success. I can't seem to get anywhere.
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I can log into the Xfinity website just fine. Can manage my account. Just don't see how I can access or manage the gateway.
Access denied on Xfinity app
I have a similar problem in getting "access denied" trying to log into the Xfinity app. I have deleted, reloaded, restarted the phone without success. I can't seem to get anywhere.
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How do I retrieve my Xfinity emails? I have several things saved.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hi @user_dtz7xw, thank you for making our team aware of this issue. We would love to research this further, and get to the bottom of this for you! Rest assured, we'll get you some resolve on this. If you could send our team a direct message with your
Billing and phone trade in
At the beginning of January I traded in my phone with Xfinity because they promised me a cheaper rate then AT&T in switching my service ($7 a month for my phone) In the store they had to submit a ticket because he did something incorrectly. So he submitted a ticket and kept my phone at the store. I
Question
I completely understand the frustration of this situation considering I am a huge football fan. We are working very hard to bring back the networks that we all love as soon as possible. We do appreciate your patience with these concerns.
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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For the cost of cable and Internet is not acceptable that you take programming. Never does it go the other way. If this is not resolved by NFL season I fir one will go back to Direct TV or streaming service.
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
Easy enough, @user_7348j2! Just send our team a direct message with your full name and service address.To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pe
Cancel service
I need it canceled now. I no longer live at said address and do not want to pay for something that I cannot use.
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Good afternoon user_um7j2v. You have reached the right team. I will be more than happy to assist you further. In order to do so, I will need some additional information. Please send us a direct chat message with your full name and complete serv
XfinityJon
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Service Cancelation
Lease termination is forcing me to cancel my services with Xfinity. Moving out of state
Question