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Residential address marked as business address
I plan on moving into a new apartment on February 1st, but unfortunately when i try to build a plan and type in the address it comes up as a business address.I need help to get this issue resolved by my move in date
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Customer Service
@user_g4ln31 Thank you for sharing your recent experience with our team so we can jump in and provide assistance with your reimbursement request. If you could please send me a DM with your first and last name along with your full-service address, we
Two accounts created for one address causing duplicate charges
I have 2 accounts created somehow but I just need 1 of them. No explanation from customer service about how the other one was created. Called xfinity representative and asked for cancel one of them, received an acknowledge email 5 minutes later but the account is still ACTIVE today (its been 2 weeks
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Tenure Bridge Request: Diamond Status Reset After Plan Change
Hello, I recently helped my mother set up a new 1Gbps promotional plan ($50/mo) at our current address. We kept her existing Xfinity ID, but the new account is showing as Silver Tier, while her previous account at this same address was Diamond Tier. Per the Xfinity Rewards Terms and Conditions (Sect
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Sign-In and Account Management
Hello @sandiegoscott, Thank you for bringing this to our attention. I apologize for the inconvenience caused by the link not working as expected. I understand how frustrating that can be. For support with your NOW services, please visit the following
Please resume NOW internet
Please resume my NOW internet service, prepaid Account No: [Edit: Personal Information]. Thank you.
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And I am typing in the entire email address, as the migration instructions spell out.
Yahoo eMail Migration -- I answered No, but now ...
I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s
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Hey there, @user_047qnn, thanks for reaching out through Xfinity Forums. Thank you for your services. Yes, a backend process will switch the included line for 12 months to the included Unlimited line for 24 months, usually by the first bill cycle, as
Military Service Benefits - Free Mobile Unlimited Line for 2 years.
I recently signed up for Xfinity internet and received a free mobile unlimited line for 1 year. I just enrolled in military service benefits that include a free mobile unlimited line for 2 years. Will I get my free line extended for another year?
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And yes, I have cleared browser caches and cookies. The Get Started page does not appear.
Yahoo eMail Migration -- I answered No, but now ...
I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s
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Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
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Customer Service
Here’s their phone number: (800) 934-6489
Need help cancelling my account today
I am trying to cancel my account today and need help. Xfinity not making it easy. Please advise
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Military Service Benefits - Free Mobile Unlimited Line for 2 years.
I recently signed up for Xfinity internet and received a free mobile unlimited line for 1 year. I just enrolled in military service benefits that include a free mobile unlimited line for 2 years. Will I get my free line extended for another year?
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Plan
Your "NOW Xfinity" link gives me a 404 error: The page could not be found or you don't have permission to view it. How do I express my disappointment and dismay that an official employee of Xfinity told me to go to a non-existent page? Do you think
Please resume NOW internet
Please resume my NOW internet service, prepaid Account No: [Edit: Personal Information]. Thank you.
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Losing control of my email address as a result of this migration process would be extremely troublesome. I eagerly await your guidance and the next steps to follow in troubleshooting this problem.
Yahoo eMail Migration -- I answered No, but now ...
I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s
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@BruceW Oh look! Now the FAQ says otherwise. After how many months has Comcast said migrate or die??? Looking at the Email FAQ on Comcast's site, it now seems that it's optional, but one way: https://www.xfinity.com/support/articles/yahoo
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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I tried to respond as suggested but nothing happened. Is there any way to speak to a human? Is there an alternative to just dropping all Xfinity service to get some attention?
How can I talk to a live person about my bill
Is there actually any way a customer can speak to an actual, live human at Xfinity? I need to change my service but there seems to be no way to do this!
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Hello, @AndrewRD85 thank you for the follow up and glad to hear that a technician was able to make it out and active the other outlet. - How has service been working since the equipment was moved to the new location? I did also find this he
Moving Modem to Different Room
I’m looking to move my modem to a different room. We have another coax cable but it’s not active.
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Accepted Solution
For those who come after: The Xfinity support people were very nice, but it made no difference. Xfinity has broken their own ability to re-enable CableCards, no matter whether they were disconnected intentionally or in error. So... I'm hosed.
My CableCards got deactivated by mistake - how do we fix?
Hi Xfinity, A couple days ago (Jan 7, 2026) I went into the local retail location and made some changes to my cable / phone / internet package. Never needed home phone, got my internet billing modernized to remove the cable modem rental fee, and did something to my TV package. Bill came down, yay! A
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The issue I am experiencing with Xfinity. I began an internet service with Xfinity for an apartment I rented starting on May 11, 2023, at a monthly fee of $35. However, I recently discovered that they increased the fee to $66.05 on September 4, 2025.
Two accounts created for one address causing duplicate charges
I have 2 accounts created somehow but I just need 1 of them. No explanation from customer service about how the other one was created. Called xfinity representative and asked for cancel one of them, received an acknowledge email 5 minutes later but the account is still ACTIVE today (its been 2 weeks
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@XfinityJon it was flashing. We had a technician come and activate the other cable.
Moving Modem to Different Room
I’m looking to move my modem to a different room. We have another coax cable but it’s not active.
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TMG211 Thank you for reaching out to my team so we can explore new promotions that meet your household needs while staying within budget. I'll ask a few questions and use that to make a good recommendation for you, and we'll start with TV service. Wh
XfinityEmilyB
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Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
Question