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Okay thanks for confirming. Are you able to try removing the Xfinity email from Edison all together and set it up like new again to see if that restores the notifications?
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
service in nasvhille
When will it be fixed on hillsboro road??? it has been two weeks and nothing!!!
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Hi there, @user_rj7ose ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I understand how concerning it is to be billed for service at your old address. Please be assured you reac
Billing my old address from 9 years ago
I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance
Question
user_a7n8dq thank you for using the Xfinity Community Forums page to reach out today. Our forums team is more than equipped to assist you with your service related concerns. Can you share with me the technical steps you have already taken to address
Customer Service
I have now spoken with three different customer support representatives via chat regarding ongoing internet issues on my account. We experience service problems at least every other day. During my first interaction, I was told our modem was faulty and that a replacement would be sent on January 27.
Question
how do you want me to contact you ?
Billing my old address from 9 years ago
I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance
Question
service in nasvhille
When will it be fixed on hillsboro road??? it has been two weeks and nothing!!!
Question
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Customer Service
We were unable to locate your address because the address you provided was not complete as reflected in our system, but thank you for confirming the information we needed so we can proceed. I will be following up with you shortly 👍 Additionally, res
Xfinity outage in Nashville
I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru
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Service outage
There is a continuous amount of service outages in my area due to XFINITY. If I am paying for a service every month I expect consistent service. I have only requested one service credit this year and apparently I have a limit now? “
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Your Home Network
@user_00pnec We'll need to obtain your personal information in order locate your account and then complete the authentication process. This is something that cannot be done publicly. I'll be on standby waiting on your DM.
Billing my old address from 9 years ago
I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance
Question
Major Speed loss, intermittent connection issues every few minutes after so-called “Enhancing the Xfinity network” maintenance email?!?!
I received communication from Xfinity on 1/19/26 that I should “prepare” for “work in your area on 01/26”. This was an understatement, I should’ve prepared to have no internet! They’ve broken my entire neighborhood’s connection with abysmally poor speeds, intermittently, sometimes non existent conne
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Your Home Network
None of our agents will be able to access direct messages to individual agents. But you can direct message our Forums team directly using the steps below if you have any questions or need assistance and the message will get sent to someone who is wor
Is there a wifi signal strength meter on the Xi6 ?
I have a mix of wired and wireless Xi6, and generally they work well....however one STB indicates low WiFi - is there a signal strength meter/readout on the menu of the Xi6? Than would be handy when finding a good location.
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Will someone connect me?
Billing my old address from 9 years ago
I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance
Question
I have responded to the very stupid response that you all gave about somehow being unable to locate the account. I've had Xfinity at this same address for years. It is apparent that as I suspected nothing is being done to restore Internet for the apa
Xfinity outage in Nashville
I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru
Question
gladly will post publicly. Waiting for a call back/ please contact me
Billing my old address from 9 years ago
I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance
Question
tnx OrlandoM...nice to meet you.....do u have PM?
Is there a wifi signal strength meter on the Xi6 ?
I have a mix of wired and wireless Xi6, and generally they work well....however one STB indicates low WiFi - is there a signal strength meter/readout on the menu of the Xi6? Than would be handy when finding a good location.
Question
Yes, I've looked at that, thank you for the suggestion. As mentioned, notifications have been working for Comcast mail flawlessly for 2 years now, but suddenly stopped.
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
Question
Customer Service
I have now spoken with three different customer support representatives via chat regarding ongoing internet issues on my account. We experience service problems at least every other day. During my first interaction, I was told our modem was faulty and that a replacement would be sent on January 27.
Question
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Customer Service
Hello user_bum8k2 , depends on how long it has been. Usually 90 days of inactivity will discontinue it on old accounts. But as our Forums Expert @Again suggested you can try contacting the Customer Security Assurance team to try and get access back.
Trying to Log into Email Account [Edited]
I'm trying to log into this account [Edited: "Personal Information"] It was our families secondary account. But it's been awhile since I've checked it. Does this account still exsist?
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Well, per the Edison support, while I didn't remove the app completely, I deleted the account, rebooted and added the account back. I had saved a screenshot of the settings, as well as referencing Xfinity's setup specs, and the account sends and rece
kewpy
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12 hours ago
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Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
Question