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@XfinityRay Hello, I fixed it. Apparently, it was an issue with the Killer Intelligence Center in my Alienware laptop that was blocking the requests module. The network enhancement did something to the way it interprets outgoing requests causing it
Network Enhancement
Hello, I received a message from Xfinity saying they will be working to enhance the network in my neighborhood. This has been going on since a week now and I get intermittent interruptions. Typically, this isn't a problem but I am a programmer and I run bots on my laptop to do work. Ever since this
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Hello user_fcgmzf! The Cowboy Channel is no longer offered through Xfinity at this time, but could change in the future. Please note we'll always include any channel lineup changes on your monthly bill statement for review, and you can find more info
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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Hey there, user_7onv1h! We appreciate you posting on our XFINITY Community forum. Could you let me know if you are still having an issue with your Peacock activation?
Peacock Premium Activation
I've been trying to activate my Peacock Premium that came with my Xfinity for about 2 weeks after letting my prior paid subscription expire. I go through the steps (have been told the same steps by multiple reps via chat support or AI support). After clicking activate Im sent to the Peacock page whe
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Hello there, @user_r8871l. One of our community experts suggested getting in contact with our CSA team. Were they able to get that password reset issue resolved for you?
Password resets as often as daily
I have read through older, closed posts in the community forum. Just in the past couple of months, I have had to reset my password with increasing frequency, to the point that it is sometimes daily now. I use MS Outlook on all of my devices, so when the password has to be reset, I have to change it
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@Lkpolo we've had the wireless boxes since I started working for the company over 10 years ago, and have had 2 new generations of wireless set-top boxes since I've been here. The wireless boxes are the same cost as wired X1 equipment.
Wireless tv box
is there such a thing as a wireless cable box? How can I get one? I’d love a tv in a room w/o cable line but so far my only solution is either a Fire TV or a Roku TV. Is that what customers are referring to?
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Fraud at Local Xfinity Store
This morning I signed up for Xfinity service online for my new house, and I opted to pick up my equipment at my local Xfinity store. I received an account number and order confirmation via email soon after my order was placed online. A few hours later I went into my local Xfinity store, and informed
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Customer Service
Good news. We have an X1 box in the family room and two smaller cable boxes but our living room dining area kitchen doesn’t have access to cable line. Our gateway is also in the family room next to the phone and tv. When did this all occur? I’ve bee
Wireless tv box
is there such a thing as a wireless cable box? How can I get one? I’d love a tv in a room w/o cable line but so far my only solution is either a Fire TV or a Roku TV. Is that what customers are referring to?
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Xfinity assistant
Why the xfinity assistant not working for me is just loading I’m trying to pay a bill and on of my phone is acting up
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Plan
Hello, @Lkpolo thank you for creating a post here over Xfinity Forums. That is a great question, yes we do have wireless set-top boxes. For most locations you do need a primary X1 receiver and then the wireless boxes are companions. If your location
Wireless tv box
is there such a thing as a wireless cable box? How can I get one? I’d love a tv in a room w/o cable line but so far my only solution is either a Fire TV or a Roku TV. Is that what customers are referring to?
Question
Hey there, thanks for taking the time to reach out! As mentioned in my comment on your post, for future reference, please note that sending unsolicited direct messages is a violation of Forum Guidelines, but we can definitely take care of this for yo
My EVO1-5-U/U never stops buzzing
Hello, The input/output device EVO1-5-U/U will not stop buzzing. It’s so loud I can hear it in multiple rooms. From what I gathered from reading other posts, it’s most likely old and needs to be replaced. How do I go about doing that? Thank you!
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@XfinityJeffB and so how does your response resolve the issue with the virtual assistant and phone support? I don't think that any of us on this forum with this issue are here just for the heck of it. There's a problem with your website and i
Need a live agent. Now.
I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support
Question
Thanks for taking the time to reach out through our community forums, user_2eo8hl! As someone who is easily bothered by electrical noise and buzzing sounds, I'm sorry to hear your equipment is getting noisy. It definitely sounds like it might be in
My EVO1-5-U/U never stops buzzing
Hello, The input/output device EVO1-5-U/U will not stop buzzing. It’s so loud I can hear it in multiple rooms. From what I gathered from reading other posts, it’s most likely old and needs to be replaced. How do I go about doing that? Thank you!
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Thank you!!!! This saved me
Xfinity Stream Smart TV App - Error TVAPP-01005
I have 2 different smart TVs (LG OLED purchased new in 2022 and Samsung Frame TV purchased new in 2025). I've successfully downloaded and installed the Xfinity Stream app on both TVs. However, when signing into the app on either TV app, I receive the same error message "Error: TVAPP-01005". Both TVs
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@XfinityRaul why don't you just report to your tech support people that the chat feature is down and you can't get through to anyone on the phone????????? If my service gets disconnected just because your service is down I'm going to be [Edited: "L
Need a live agent. Now.
I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support
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YW @XfinityAldrik !
Service tech never showed
I am stuck asking the chat I have tried to call and no one will tell me where the technician is. I needed someone today I took work off and I can’t get anyone to give me a response
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Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
Need a live agent. Now.
I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support
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Hello @user_ne9l1g Thank you for reaching out. While I do understand this can be frustrating, but we do not have any control over what the networks are broadcasting on those channels. That would be something the individual network is choosing to do.
Repeats same movies and the same tv show on 2 different channels
Why are 2 separate channels running the exact same tv show for hours on end? Also, the same movies and tv shows over and over. It's expensive as it is I don't understand why we can't do better?
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YW @XfinityPaula !
Cancel service
Hello, I have moved to a new place that comes with WiFi, I want to cancel my service.
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Hello @user_9kswfv thank you for reaching out to us on our community forum. I would be happy to take a look at the progress of your Trade in. Please send us a direct message with your full name and service address. To do so, click on the chat icon l
Still have not recieved trade-in credit and no longer can look at status of my trade-in.
I shipped off my old iPhone for the promotion credit of $700 I got an email saying it was shipped after that I could no track the progress of the trade in and haven’t received a credit yet
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user_5w310d My team can look into your internet concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessa
XfinityShawn
commented
17 hours ago
to the conversation:
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my home internet curreNt MBPS
Whay is my currect internet speed and how much am i paying [Edited: All Caps]
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