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That’s understandable @ScreeningName. Band steering is designed to make managing the different WiFi bands more convenient, so I appreciate why you don’t want to continually separate and manage them yourself. For troubleshooting purposes
Casting from stream
The Xfinity Stream stopped being able to find my TVs. YouTube, Edge, and other apps have no problem. This fails on both my Galaxy S26 Ultra & my Galaxy Tab S9.
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user_cvn3ap It sounds like it's only happening when using the website and not the app, am I correct? If you try a different browser or an incognito page, do you experience the same issue?
Xfinity Stream on computer
Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano
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I suppose you are going to tell me my phone and TVs have to be on same band either 2.4, 5, or 6 GHz. I can split the names again, but I get tired being the controller that the system should be.
Casting from stream
The Xfinity Stream stopped being able to find my TVs. YouTube, Edge, and other apps have no problem. This fails on both my Galaxy S26 Ultra & my Galaxy Tab S9.
Question
Pixilation issue
Xfinity recently performed line replacement in my neighborhood. Ever since our service was turned back on, all 5 tv’s in my home have unwatchable pixilation. I have completed all digital resets and checked physical connections inside. The signal levels from the new street lines are clearly out of sp
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Customer Service
I was personally curious to see what offers would become available with the new iPhone Duo as well, so I can understand why you’d compare the two promotions. With the Duo being the more expensive device, I understand why you’d hope to see
iPhone duo Xfinity Mobile deal
I got a trade in value of $1299 for my iPhone 16 pro max for a new iPhone 18 pro max for my wife and I waiting to upgrade and wait for the deal for the iPhone duo and they only give us $1000 of trade in value. Kind of a slap in the face for new and exciting customers. At least give us the same trade
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I checked Channel 24 (NBC) successfully at 8:25p, 9:36p, and 10:34p on my desktop. At 11:11p NBC would not load on my desktop, but it loads on my Cell phone.
Xfinity Stream on computer
Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano
Question
You did create a new username and password for your new account?
Internet
I signed up for Internet today under my email. I picked up equipment and I can’t log in to my account because my email controls my brothers account
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@Cailindubh22, you’re absolutely right, and I appreciate you pointing that out. Since this is a known issue affecting multiple customers, there isn’t a need to move the conversation to private messaging at this time. We are aware of the i
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
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user_ks54g4, thank you for reaching out and creating a new post. I am sorry to hear that you've noticed repeat issues later in the evening. I understand it appears around the same time each day, and you've tried various steps and apps to help narrow
Ping issues between 8pm to 11pm every night.
Regularly experiencing high ping every night for at least one hour between 8pm and 11pm. There is no issue with my equipment, this happens even wired in and I have tried multiple applications, devices, cables, etc during impacted times (ping of up to 5000ms). Tried troubleshooting with an agent, the
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I’m with you!!! So ridiculous… the reason I record is so I don’t have to listen to the stupid commercials and half time!!!
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
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Hola, user_3a2av8. ¿Se refiere a un cambio en la tarifa del servicio? ¿Podría darnos más detalles sobre lo que está pasando?
cabio de G1
si cambio el plant que tengo, deveria cambiar el password y las camara que tengo la tengo que reativar de nuevo?
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The device just made it to the xfinity facility to be looked at and graded. I’m just saying it’s frustrating, as a long time Xfinity customer, that the deals for the cheaper device (iPhone 18 pro max) are better with more money for your trade in than
iPhone duo Xfinity Mobile deal
I got a trade in value of $1299 for my iPhone 16 pro max for a new iPhone 18 pro max for my wife and I waiting to upgrade and wait for the deal for the iPhone duo and they only give us $1000 of trade in value. Kind of a slap in the face for new and exciting customers. At least give us the same trade
Question
Hello @user_jk12jp, and thank you for reaching out to us on our Community Forum to gain help in canceling your services. We'd hate to see you go, but understand the changes you need to make. You've come to the right place for assistance!Please send u
Cancellation
Hi, I need to cancel my Xfinity internet service because I’m moving out. I would like to complete the cancellation entirely online without a phone call. Please schedule my disconnection for my move-out date and confirm the cancellation in writing. Thank you. [Edited: "Personal Information"] My email
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The issue has not resolved. I'm not sure why a direct message is necessary since multiple people are reporting the exact same issue.
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
Question
I'm an existing Xfinity Internet customer, but I'm having trouble connecting to the "xfinitywifi" public hotspot using my Samsung Galaxy S26. Previously, when I tried to connect, I was redirected to the NOW WiFi Pass login page, which indicated that
Unable to Access Xfinity WiFi Hotspots Despite Active Internet Subscription
Hello Xfinity Support, I currently have an active Xfinity Internet subscription, but I am unable to connect to Xfinity WiFi hotspots using my Samsung Galaxy S26. Whenever I try to connect to the "xfinitywifi" network, I am redirected to the NOW WiFi Pass login page, where I receive the following err
Question
I'm an existing Xfinity Internet customer, but I'm having trouble connecting to the "xfinitywifi" public hotspot using my Samsung Galaxy S26. Previously, when I tried to connect, I was redirected to the NOW WiFi Pass login page, which indicated that
Unable to Access Xfinity WiFi Hotspots Despite Active Internet Subscription
Hello Xfinity Support, I currently have an active Xfinity Internet subscription, but I am unable to connect to Xfinity WiFi hotspots using my Samsung Galaxy S26. Whenever I try to connect to the "xfinitywifi" network, I am redirected to the NOW WiFi Pass login page, where I receive the following err
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What is the appropriate forum when a customer wants to file a complaint?
zoomy1
commented
13 hours ago
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Direct Messaging
Where can I find direct messaging on this page?
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