Xfinity Community Forum

Xfinity Support / NEED HELP

I'm having a HUGE issue because XFINITY is charging me on every 25th of every month since April for a mobile service I don’t have anymore. I cancelled it on March 30th and have already contacted you twice by phone. During the first call, they said they would refund the money that was being charged b

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Plan

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user_c086m1 Sounds good! We can open up a ticket to get the change of ownership started for you. Please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessary• Click the "Direct Message" i

XfinityMartyR

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5 hours ago

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Looking to transfer Wifi service to roommate without transferring Xfinity Mobile account

I am moving out, and my roommate would like to keep all of the equipment and account to make things easier, but I have an Xfinity mobile account that I would like to keep. Is there any way to do this?

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Welcome to the community forums, user_sfaelw! I'm sorry to hear that you've had a bad experience reaching out for help in the past. You've come to the right place and our team is more than happy to assist in any way we can! Can you provide some detai

XfinitySean

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5 hours ago

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Cat

XFINTY is still the worst CS to deal with click on links, only chats its just too much I spent hours trying to resolve issues. I'm not giving my SS # and bank account # to receive a tablet that I don't even need!

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Account not showing up

I have an old account but I’ve moved and switched it over. I even paid it a few times since I’ve moved and now my account isn’t showing up on here so I can pay it again.

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Customer Service

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Thank you. I will need some additional information, so that we can send our local team out to address this. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on th

XfinityJon

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5 hours ago

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Damaged exterior box on my street

There is a green Comcast box on my street that has been damaged. It is lifted off its base, which means that whatever is in the box is exposed to people and to weather. It is directly in front of the Walmart at [Edited: "Personal Information"]. The box is green and by the bus stop.

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No it was not answered or resolved

user_mkh21

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5 hours ago

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Email

I am no longer receiving emails

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user_4egfs4 Thank you for posting on our community forum so we can review your account details together and ensure everything was closed properly. Please send us a direct message with your full name and complete service address to &ldquo

XfinityEmilyB

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5 hours ago

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Has my serves being canceled as I requested address [Edited]

Update on my serves that I requested to be canceled address [Edited: "Personal Information"] can my name is Lisa [Edited: "Personal Information"] [Title Edited: "Personal Information"]

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Hello @user_0wb428 thank you for reaching out to us on our community forum! Have you reached out to google at all for this issue? Have you also tried Turning off RCS texting and turning back on or clearing cache for messages? One thing that may work

XfinityAbby

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5 hours ago

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Not receiving group text messages

I have had Xfinity mobile since Feb, its worked great until just the last few days when I started having issues receiving group text messages. I have a Pixel 9. The group has iphone and android users. I am not getting group texts from either. I have tried restarting my phone, made sure it was up to

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BrindleFly, Thank you for reaching out. I understand you feel your payment information was used fraudulently. I can certainly understand how concerning this can be. The first step would be to visit this link https://www.xfinity.com/idtheftclaimf

XfinityVianney

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5 hours ago

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Anyone else have credit card info stolen?

Yesterday I had fraud happen on my bank card where someone made an initial small purchase from Amazon Prime for $1.97, followed by larger purchases at an online scooter and electronic stores. My bank denied the charges and cancelled my card. The strange thing is this card is only used for one purpos

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Help with adding an deleting certain apps? Can you help me?

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Xfinity Stream Website

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appropriate credits

I ordered Xfinity internet in early May 2026. It was finally installed today, July 27, 2026. In the interim we have had approximately 13 appointments to install this service. Each time, either nobody shows up or they show up to tell me they are the wrong technician and cannot do the work. With each

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Your Home Network

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Hey there, @user_e1kayq, thanks for reaching out through Xfinity Forums regarding your customer experience. This is not the experience we want you to have, and we definitely do not want to lose you as a customer. We would love to submit your feedback

XfinityJeniece

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5 hours ago

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Agent Name "James" encouraged me to switch to AT&T

Ive been a customer for over 10 years and always cringed at the idea of calling into for support since I always get pass to people who try to sell me something instead of helping me with what I am asking for. After the agent named "James" wasted my time for 30mins I kindly asked for a manger or supe

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Xfinity needs to get the nfl network and red zone back

user_pf0lq3

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5 hours ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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I am missing a channel , I cannot get channel 809

Missing channel 809 WMUR ABC in Goffstown nh

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Channels and Programming

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If it will be $25 a month fee then I will probably just cancel my xfinity mobile line and I will transfer the whole account to my roommate

user_c086m1

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5 hours ago

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Looking to transfer Wifi service to roommate without transferring Xfinity Mobile account

I am moving out, and my roommate would like to keep all of the equipment and account to make things easier, but I have an Xfinity mobile account that I would like to keep. Is there any way to do this?

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NFL network

Any updates on agreements for this service of NFL Network? If not when can we expect a refund for what we are not receiving? time to start taking care of customers ?!

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Channels and Programming

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It says Comcast and it is on a public street.

user_g4shm4

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6 hours ago

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Damaged exterior box on my street

There is a green Comcast box on my street that has been damaged. It is lifted off its base, which means that whatever is in the box is exposed to people and to weather. It is directly in front of the Walmart at [Edited: "Personal Information"]. The box is green and by the bus stop.

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I am missing a channel

I am missing channel 809 WMUR ABC in goffstown.nh

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Channels and Programming

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Hello, @user_vh0qo5 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I'm glad our wonderful Forum expert @EG was able to bring this concern to my attention. I completely understand the concern if your

XfinityJustinC

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6 hours ago

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Hacked modem

So it's going to sound crazy. Some teenagers and adults have somehow hacked my modem and have full access to cameras and emails. I keep getting a loop saying I need to update phone then xfinity app always loops back to ema I can't get into now. Help

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@user_g4shm4 Thank you for bringing your question to us here on Forums. Does this box say Xfinity? and is it located on someone's home or is it on public property?

XfinityKam

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6 hours ago

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Damaged exterior box on my street

There is a green Comcast box on my street that has been damaged. It is lifted off its base, which means that whatever is in the box is exposed to people and to weather. It is directly in front of the Walmart at [Edited: "Personal Information"]. The box is green and by the bus stop.

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