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@XfinityAlfonso​ once again, having to jump through hoops to connect with someone who will more than likely make broken promises again. If Xfinity truly values their customers you can contact me, since I have to log in to post in the forum my info sh

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No resolution/ awful customer service

Honestly the worst customer service EVER! I’ve waited a year now with over 30 appointments scheduled for a tech to come out and redo the line they installed when I signed up with them. I’ve got recorded calls with them, emails and the fire marshall has came and documented the fire hazard because of

Question

I'm having this same issue. I'm seeing the web portal to view my email on my laptop. Only my phone works.Also, my wife needs to retrieve her login and password but the system is not even recognizing her email address. Help please.

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Log Into Comcast.net Email

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts. I tested sending to the email addresses and i

Question

So is an ATA (Analog Telephone Adapter) is out of the question?

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Xfinity Comcast - Adding landline without telephone jack

Hello, I'm looking to add landline service. I already have an analog telephone handset that I'd like to use but my modem doesn't have a telephone jack to hook it into, and my level of the apartment does not appear to have house wiring.  Is it still possible to connect to Xfinity voice without

Question

We can take a look at what is going on. Please send us a direct message with your full name and the address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or  https://for

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Underground line not connected

A new line was placed underground at my townhome. The dig crew said that a tech needed to come back out to determine where to connect the new line in the cable box. They said that they would make this request. But my support ticket is closed and no one has communicated about any further work. Please

Question

Issue is remote did not pear to box.

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help activating new box and remote

help activating new box and remote

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There is no order for service that I'm aware of. What would you advise for a next step?

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Underground line not connected

A new line was placed underground at my townhome. The dig crew said that a tech needed to come back out to determine where to connect the new line in the cable box. They said that they would make this request. But my support ticket is closed and no one has communicated about any further work. Please

Question

No, the issue seemed to stop when I ran an update to the Apple Home app that would, if I had it set up, allow control thru the app of all of my”smart” appliances. When it was happening it was not only on one station in Xfinity Stream, it was all of t

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Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with:  - This o

Question

This definitely isn't the experience that we want for you as our valued customer! We want to do all we can to help and improve your service quality and really earn your business and loyalty.    Please send a direct message by clicking the

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No resolution/ awful customer service

Honestly the worst customer service EVER! I’ve waited a year now with over 30 appointments scheduled for a tech to come out and redo the line they installed when I signed up with them. I’ve got recorded calls with them, emails and the fire marshall has came and documented the fire hazard because of

Question

Can I take a rented Xfinity Gateway to a new address and continue service?

Moving from MI to MN and wondering if I can take my Gateway with me. If not, can I transfer it to a new user?

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Thank you for sharing the steps you took that helped, user_26by1q! We very much appreciate you sharing so that other readers may benefit from the information, and this is keeping in the spirit and nature of the forums and is fantastic, thank you! &nb

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Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with:  - This o

Question

No resolution/ awful customer service

Honestly the worst customer service EVER! I’ve waited a year now with over 30 appointments scheduled for a tech to come out and redo the line they installed when I signed up with them. I’ve got recorded calls with them, emails and the fire marshall has came and documented the fire hazard because of

Question

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Email Inaccessible

Xfinity email login page (https://connect.xfinity.com) is either broken or someone [Edited: Language] up and it’s continuously redirecting to a support article (https://www.xfinity.com/support/articles/account-email-information). It’s a never ending loop and if you catch the login page b

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Great question @psrk-usr5825! If you are receiving these emails in your Xfinity email inbox, there is always a verified email logo as mentioned in this article here.

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How to respond to the email sent by Xfinity/Medallia?

I have had some unpleasant and wasteful interactions with Xfinity in the past few months. I have provided feedback as well. I receive these follow-up emails about my feedback to the survey and that the person tried to call me but they don't. They are just making it up. There is no way to know if thi

Question

Oh no! Which IOS is installed on those devices, user_9e00c8? Is it just the Apple devices that are impacted?  

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Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with:  - This o

Question

Need to reopen ticket

I was online with a real person and they gave me a ticket number. I was told the elevated support would reach out to me within a certain amount of time, but I never heard from anyone. I am trying to get a secondary account password reset. It does not show up in my account, although other secondary a

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TV service box

something I do not understand when you get TV service from Comcast the service box comes with a controller. you have to pay extra each and every month for the controller.  $12/mo.   if you add additional TVs to the service each service box comes with a controller and you pay the $12/

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