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user_nssyyn it was a joy working with you on a resolution for your Peacock account. Glad we got everything taken care of in our Direct Messages. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfini
Your Xfinity account is already linked to another Peacock account
I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea
Question
I sent a direct message please reply.
I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?
I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha
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@user_sw2z0q The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/ or by calling CSA Toll-F
Undelivered email due to spam content
so i get spam emails a lot, and many of the phishing ones i report to the proper websites, like paypal, and i have been for years, but now i get a message saying its undelivered due to possible spam content.... well duh! im reporting it! i mean it got delivered to ME, why am i no longer able to repo
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That is a bit weird, I've done ping test to the modem / router to verify and not getting any loss to the default 10.0.0.1 using CMD prompt. For reference of devices on network, having outbound issues / tested on. x3 laptops over wifi, and ethernet
Packet loss starting at hop 2 through end destination.
I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node. Using ping plotter to verify, and CMD prompt pings to verify packet losses
Question
10/14 Day Outage
Good afternoon, I am an Xfinity internet customer. Over the last 14 days, we have had outages on at least 10 of them. This occurred after a failed network upgrade resulted in some node problem that Xfinity has failed to fix. Local businesses are also down. The AI chat says “we can’t connect you to a
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Your Home Network
Concern moved here to the E-mail help section.
how to link a calendar to my comcast email account
How do I link a calendar to my comcast email account, so that when I receive a calendar invite via email it actually goes somewhere when I accept it?
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You would do so similar to this post. We are happy to assist further, but we are unable to obtain personal or account information in a public space. From this post I would not be able to confirm, or do anything further. We would need to pull up your
I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?
I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha
Question
Can you turn my S20FE phone back on? I cannot make or receive any calls or texts. I cannot send you a direct message my phone is off???
I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?
I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha
Question
Certainly, @user_9uao8o! Please send us a direct message to "Xfinity Support" with your full name, the name listed on the account (if different), and the service address associated with your account. I will be standing by.
Requesting One-Time Overage Credit - Multiple Support Refusals
I am writing to request assistance with a data overage charge on my recent bill. I have been a loyal Xfinity customer for 29 years and have a strong payment history. I recently exceeded the 1.2TB data cap and was charged for over-usage. I have already utilized my "courtesy month" in the past, but th
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@user_9uao8o Quite welcome !
Requesting One-Time Overage Credit - Multiple Support Refusals
I am writing to request assistance with a data overage charge on my recent bill. I have been a loyal Xfinity customer for 29 years and have a strong payment history. I recently exceeded the 1.2TB data cap and was charged for over-usage. I have already utilized my "courtesy month" in the past, but th
Question
Please send us a direct message, so that we can better assist you with this.
I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?
I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha
Question
user_ihna2s We definitely understand how concerning that would be. Any unexpected change to your plan, especially one that impacts your monthly cost, deserves a clear explanation. We’d like to take a closer look at the account history to
Unauthorized change to my internet plan without consent
My internet plan was changed without my authorization from 500 Mbps ($45/month) to 1000 Mbps ($65/month) on [date]. I did not request or approve this change. When I contacted customer support, I was told someone called and authorized the change, which is incorrect. This appears to be an unauthorized
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@XfinityJeffB let's try again
Requesting One-Time Overage Credit - Multiple Support Refusals
I am writing to request assistance with a data overage charge on my recent bill. I have been a loyal Xfinity customer for 29 years and have a strong payment history. I recently exceeded the 1.2TB data cap and was charged for over-usage. I have already utilized my "courtesy month" in the past, but th
Question
Official Solution
@user_mbebyb Thank you again for working with us through direct messaging. We’ve applied the credit to offset the service visit charge and have reminders set to confirm the credit posts and to follow up after your appointment to make sure every
Loose Internet Cable at home - being told earliest slot is 2 weeks away??
At our home the internet cable coming from the pole to the underground is loose. I've tried calling Service but they told me it would 15 days at first then moved it to 3/9/26 for a visit. That's an insane time frame for loose connection. If my Internet was out would you make me wait that long for re
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Greetings, @user_hgrjod! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about paying off your device, and I want to ensure you’re able to get in touch wi
Pay Off Disconnected Phone
I am trying to pay off a disconnected device from when I switched to a different provider. I tried doing this over the phone and was told my payment would be applied to my card on file but that payment never processed and I was charged a device payment again this month. I tried getting to a live per
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Can you turn my S20FE phone back on now???? I cannot make or receive any calls or texts.
I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?
I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha
Question
We can certainly assist you further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for yo
I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?
I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha
Question

Turned off ping plotter, that from googling can make your own router not respond cause of something with how it pings it. Had that running during the trace route. Tracing route to dns.google [8.8.8.8]over a maximum of 30 hops: 1 <1
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Packet loss starting at hop 2 through end destination.
I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node. Using ping plotter to verify, and CMD prompt pings to verify packet losses
Question