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I am having the same issue, no one I spoke to seems to know how to help me fix this.
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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user_stp03r Comcast pays programmers to bring customers the entertainment, information, and sports they want. Comcast works to negotiate fair terms in order to ensure the greatest value for customers, given all the ways content can be accessed today.
Missing channels
When is NBC/KSHB going to return to my lineup along with 38 the spot??? I am paying for these ya know...
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Hello @user_vfmr5b, Did you still need assistance? Were you able to follow the steps provided by @Again?
Help with IMAP while in S Africa
I’m trying to get my email and I get “password incorrect for IMAP. I put in my Comcast password, which I just changed and it keeps saying the same thing. I can reply with either cancel or OK. Typing in my new Comcast password and then hitting OK does nothing but bring up the error again.
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Need New email @comcast.net
I need a previous email address @comcast.net reestablished. An application I use had an old comcast.net email address assigned to it. That application has been hacked and now I need to receive a recovery email address @that old email address.
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Xfinity App
Hello, I just wanted to check in and see if you were still receiving hte same error.
Unable to add new bank account through app
I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu
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Hi Alyssa, The issue isn't the cable card. My cable cards are working fine and I want to keep them working fine. The issue is I had an old standard adapter replaced about a week ago. It was replaced with an X1 box (PXD01ANI). That new X1 box is miss
Entitlement sync issue on X1 Terminal (PXD01ANI) - Hybrid CableCard Account
I have TiVo's with a CableCard's that are working perfectly (billing/entitlements are correct). I have a secondary X1 box (PXD01ANI) installed today on the same account that is missing all premium channels (HBO, Marquee). Please perform a "Targeted Refresh" or "Initialize" command on ONLY the PXD01A
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This is what the Xfinity response was today. Do they just keep posting the same response, but change the date????? This is very frustrating, Xfinity!!!!! Has anyone had any luck with this yet? Xfinity chat response: As of March 26, 2026, you
hulu disney bundle with no ads
I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic
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Hello @user_7gfpmf, thank you for taking the time to leave a post. We understand that price increases can be frustrating, and we truly appreciate you sharing your feedback. To help us better understand your concerns and assist you more effectively, c
Price increase for nothing bring back the older please it's cheap for a reason and all we can afford I thought late fees this long [Edited]
The problem is system wide. The company needs to go back to the original speed and price we have had for years, and make the $14.95 an optional upgrade. I have already called about this today and no one could fix it. I will need to leave this service if it cannot be fixed. We do not want an improved
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Hi there, @LBrun211 I understand, we can most definitely take a look and see what we have available. Just send us a DM with your full first and last name along with your full service address so that we can assist you further.
Loyal Customers Pay More
So… Xfinity jacked up my bill $45 Without any notice. Luckily, I noticed on my Bank statement after a couple of months. I called a whole bunch of times and they keep on trying to sell me a plan saying I’m ‘saving money’ but it’s $30 more than my old plan.So… I had my friend put their address in and
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Return channel 7
Tired of not having channel 7.i pay over $250 in cable cost and I can't enjoy channel 7
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Channels and Programming
Unable To Watch $1 Movie Rental - Error - ENT-22018
OK, I went thru ALL the self checks, multiple times, to resolve this issue and NONE are working. Initially, I retried multiple times. Next, I unplugged the comcast box for 2 minutes, still the same, I then restarted the box, still no change. I gave up and unplugged the box overnight (12 hours), trie
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Xfinity Stream Website
Multiple issues with new construction home.
Me and my mother both have tried many things on multiple occasions and at this point I’m absolutely fed up. our home is a new construction and has no Internet line hooked up to the house or our pedestal. We have called probably upwards of ten times, for multiple issues. You lay the cable in the grou
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Customer Service
Hello @user_lruq23, Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the
Loss of my local NBC station (KSBY) on Xfinity
I am a long time Xfinity customer and prefer cable to satellite. I pay over $300/month for honest cable service because I don't believe in stealing cable like some people do. However, the loss of a MAJOR NETWORK like NBC due only to a price dispute IS RIDICULOUS. IF YOU REALLY THINK YOUR CUSTOMERS W
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user_y2ex89 Thanks for reaching out for options to change your payment method. To do so through the Xfinity app please follow these steps: Open the app and sign in. Go to **Billing & Payment**. Click on **Payment Preferences**. Scroll to **Stor
XfinityEricB
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6 hours ago
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Payments
I need to change my payment method
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