Xfinity Community Forum

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I have reached out privately. I have spoken to almost 20 agents with xfinity. Including the securities team and the billing department and IT and all say they have no clue what's going on and why the lock is on the account there is no specific reason

user_i7jsmx

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7 hours ago

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Unable to load payments page on Xfinity - keeps giving error (something went wrong)

Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue

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refund my credit balance

Please tell me how to get my credit balance refunded.

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Billing

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Useless App, Useless Troublehooting

All your app wants to do is upsell EVERYWHERE. You have dig around to find Troubleshoot and that always says there is not trouble in your area. Your app freezes up when there are problems like intermittent non-response and glacial response. Your app should switch to using the cell connection when th

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Xfinity App

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@user_57dg9o, thank you for the details. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this f

XfinityMarshante

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7 hours ago

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Lots of trouble with xfinity assistant chats in trying to get Peacock as a Diamond Rewards member

Problem I'm trying to get Peacock through the rewards since I'm a Diamond rewards member. When I click on the "Get Peacock Premium at no extra cost" link, it tells me that it's already been claimed and I can go " Go to Activate Peacock. (embed: https://www.xfinity.com/activate-peacock). peacocktv.co

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Platinum Rewards trying to redeem Peacock Premium

Last week I received an email that I was now an Xfinity Platinum member and that included with that was the perk of having Peacock Premium. The website says that under rewards I should see the perk and be able to claim it but I do not see it under my rewards. I contacted Customer Service and they we

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Customer Service

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I got no reply what a waste of timw

user_2a9416

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7 hours ago

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I am trying to rent a movie on demand but can't. Please advise.

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That would be a great option if I was able to get a live agent on the phone

user_rbzeq7

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7 hours ago

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Shut off - payment website not loading?!

I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n

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TV service

I was chatting with a representative and got disconnected

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Billing

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I don't know how to do this

user_2a9416

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7 hours ago

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I am trying to rent a movie on demand but can't. Please advise.

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Excellent! Glad to hear you were able to access your Peacock subscription. If you need anything else, we're a post away.

XfinityRaf

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7 hours ago

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platinum member can't activate peacock

Hi, I am a platinum member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!

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Internet Down 21224

Internet down. Customer service not responding. Technical support not responding.

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Customer Service

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Good afternoon rpdugan. I will be happy to look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right

XfinityJon

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8 hours ago

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Xb10

Is the XB10 available in my area?

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Good afternoon @user_yta4iw. Can you provide some more details about your email issue? Thanks!

XfinityRaf

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8 hours ago

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No Email service

On 1/28/26 at approx. 10.30am I lost all email service for [Edited: "Personal Information"]. How do I restore service?

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Need help setting up Apple Mail after Xfinity-Yahoo switch

Can access Yahoo mail online but when Yahoo is installed on Apple Mail, the Mail app does not "connect" with the Yahoo server.

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Email

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Thank you for your reply. I clicked on xfinity.com/yoursubscriptions and signed in. It shows me "Activate and get info about your subscriptions" and "Add & manage subscriptions" and then "Frequently asked questions". I don't see any subscriptions

user_57dg9o

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8 hours ago

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Lots of trouble with xfinity assistant chats in trying to get Peacock as a Diamond Rewards member

Problem I'm trying to get Peacock through the rewards since I'm a Diamond rewards member. When I click on the "Get Peacock Premium at no extra cost" link, it tells me that it's already been claimed and I can go " Go to Activate Peacock. (embed: https://www.xfinity.com/activate-peacock). peacocktv.co

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ESPN Unlimited

Just saw that comcast customers are supposed to get ESPN unlimited in a couple of weeks. Anybody know anything?

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X1

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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8 hours ago

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Internet Service

The Comcast customer service has always been disappointing but the internet service was reliable so the tradeoff was worthwhile. Key term there is 'was'. Now I find the internet service to be substandard at best. Slower speeds and frequent outages with no updates, information, or compensation. [Edit

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Happy Friday user_57dg9o, and thanks for reaching out here in our community for help! Above all I have to let you know how much we appreciate all the years you've spent with us to become a Diamond tier member of our Xfinity Membership, so I definitel

XfinitySeth

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8 hours ago

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Lots of trouble with xfinity assistant chats in trying to get Peacock as a Diamond Rewards member

Problem I'm trying to get Peacock through the rewards since I'm a Diamond rewards member. When I click on the "Get Peacock Premium at no extra cost" link, it tells me that it's already been claimed and I can go " Go to Activate Peacock. (embed: https://www.xfinity.com/activate-peacock). peacocktv.co

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Xfinity Assistant, Phone Line, and Wifi Extender Pro during Outage

Has anyone been having an issue with the Xfinity assistant just going in loops asking you to login (even though you are logged in) and then if you call in, the service will disconnect you saying "there's an outage in your area". Yes, I know there's an outage. However, I have a product (Wifi Extender

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Your Home Network

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user_pdkf1t Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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8 hours ago

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Service

How do I cancel just my internet service?

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