Xfinity Community Forum

Okay, thank you for confirming that you paid the past‑due balance and that you’ve already tried restarting your equipment @user_15ead1. Can you also confirm whether the payment went through successfully? Have you logged in to your account to ve

XfinityAlyssaA

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16 hours ago

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Reconnection after suspension

My account was suspended late Thurs night due to late payment. The payment was posted on Friday, but we still have not had internet or cable reconnected. I work from home. How soon will we be reconnected?

Question

user_k6d92y Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name

XfinityBrianH

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16 hours ago

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Xfinity forgot to bury my line

Xfinity replaced a broken outdoor cable in my yard over 6 weeks ago. They left an orange coaxial line above ground and said it would be buried within 2 weeks. Nothing has happened. I have called repeatedly and gotten nowhere. The first ticket was closed for some reason, and the second one was ignore

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I did pay the past due balance. I have tried restarting the equipment but it didn't work. Should I try again?

user_15ead1

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16 hours ago

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Reconnection after suspension

My account was suspended late Thurs night due to late payment. The payment was posted on Friday, but we still have not had internet or cable reconnected. I work from home. How soon will we be reconnected?

Question

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Xfinity forgot to bury my line

Xfinity replaced a broken outdoor cable in my yard over 6 weeks ago. They left an orange coaxial line above ground and said it would be buried within 2 weeks. Nothing has happened. I have called repeatedly and gotten nowhere. The first ticket was closed for some reason, and the second one was ignore

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Customer Service

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Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n

XfinityJon

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16 hours ago

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Xfinity Streaming App Drops Sound on Fire Stick - May 2026

Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t

Question

Thanks for posting on our community forums, user_rh6th7. I’m really sorry for the runaround you’ve experienced. I understand how frustrating it is to pay for 1100 Mbps service and be stuck with unusable speeds, especially after multiple t

XfinityDilary

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16 hours ago

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In need of utility service

My plan covers 1100 Mbps of WiFi, and for the past few months I have been getting 5 Mbps, making my service unusable - I have been living off my phone hotspot. Originally we thought it was the router, so we upgraded it to a new Xfinity one. That didn’t work, so a technician came to check out the pro

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Accepted Solution

Good afternoon @user_15ead1, and thank you for reaching out on our Community Forums regarding your account concerns—we appreciate you contacting us. I see you mentioned that your service was suspended and that you’ve since made a payment,

XfinityAlyssaA

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16 hours ago

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Reconnection after suspension

My account was suspended late Thurs night due to late payment. The payment was posted on Friday, but we still have not had internet or cable reconnected. I work from home. How soon will we be reconnected?

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Hello @user_y6ktrf, I can understand why this issue could be beyond frustrating. I do want to let you know that there is no way you can renew without a signed agreement. However, I will be more than happy to help with your request. To begin, would yo

XfinityDuron

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16 hours ago

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I am looking at closing my 3 comcast accounts.

I have read some of the posts in the forum and they end with you guys saying "Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for anyone. We would be happy to help with anythin

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Accepted Solution

Reconnection after suspension

My account was suspended late Thurs night due to late payment. The payment was posted on Friday, but we still have not had internet or cable reconnected. I work from home. How soon will we be reconnected?

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Customer Service

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There is no error message. The sound simply stops, and the video continues to play. Yes, I have already deleted the Xfinity Stream App and reinstalled it several times. It does not change anything. I had other Fire Stick 4K Select,

SheltieMama-1

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16 hours ago

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Xfinity Streaming App Drops Sound on Fire Stick - May 2026

Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t

Question

user_bgdumb Thank you for reaching out to us here today with your concerns. To better understand the issue I just have a couple of questions! Was the phone purchased from Xfinity Mobile, and are you attempting to activate the mobile phone with Xfinit

XfinityBrianH

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16 hours ago

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Worst support system

I asked to help me unlock the phone carrier and they told me the phone is not Xfinity carrier locked and they said this phone is different carrier and asking me to find the right carrier then I call again and they connected me to Apple support and Apple support said they can’t do [Edited: "Profanity

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Worst support system

I asked to help me unlock the phone carrier and they told me the phone is not Xfinity carrier locked and they said this phone is different carrier and asking me to find the right carrier then I call again and they connected me to Apple support and Apple support said they can’t do [Edited: "Profanity

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Customer Service

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@user_0594zu Thanks for reaching out to us regarding your email service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your fu

XfinityCarolyn

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16 hours ago

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Getting into my comcast.net account

I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.

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Moved here.

EG

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16 hours ago

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I am looking at closing my 3 comcast accounts.

I have read some of the posts in the forum and they end with you guys saying "Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for anyone. We would be happy to help with anythin

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I am looking at closing my 3 comcast accounts.

I have read some of the posts in the forum and they end with you guys saying "Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for anyone. We would be happy to help with anythin

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Customer Service

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I want the record to show that, after 2 hours of excruciating back-and-forth, all that was accomplished was being transferred to yet another agent and the apparent necessity to start all over yet again. This is now the 4th time, over a 3-week period,

user_9c9s5d

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17 hours ago

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mobile live agents

Twice in the last two weeks, I have gone online to respond to an offer I rec'd in the mail and twice the response I got had little resemblance to the offer on the mailer. Or on the screen alongside the chat window. The live agents I dealt with were just awful. The default plan is "Stonewall, then st

Question

Great question @user_l8iwuw! Yes, you can absolutely remove those utility flags now! We usually recommend waiting about 24 to 48 hours after the job is finished just to be 100% sure no follow-up work is needed, but once the cable is buried and t

XfinityQuemekia

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17 hours ago

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Can I remove the flags after cable installed

Xfinity completed underground cable replacement. can I remove the flags that marked where the utilities were?

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So glad I do not have them for internet which they keep pushing. I have Glo-Fiber for my internet and it’s GREAT! Fast, reliable, and really, really affordable…with no increases for the past 3 years…unlike Xfinity. “Imagine that”!!! I too have the S

sma4

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17 hours ago

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Im paying for NFL network why is it gone?

I should get some sort of refund on my enormous bill if NFL network is gone

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Can I remove the flags after cable installed

Xfinity completed underground cable replacement. can I remove the flags that marked where the utilities were?

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Customer Service

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AppleTV App No Sound

I have an Xfinity Wireless Pace Xi5 box, a Sony Bravia TV, and a Bose Soundbar. The TV and the Soundbar are eARC compatible. If I understand correctly, the Pace Xi5 is not eARC compatible. When I try to play an AppleTV show from the AppleTV App (not an AppleTV Device) on either an iPhone or a MacBoo

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