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@XfinityRay He was able to hang the line back to the pole but the box the line connects to it's still on the ground. I have Internet but I don't understand why he didn't hang up the box.
Storm knocked lines off house
Hello, I'm in need of some help. We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker re
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Thanks for confirming that @user_kwsyhq. Lets try a couple of steps to see if we can get this to align for you first. (You'll need to be in an area where the public wifi's are being broadcast for this.) On the cellphone go into the settings for
Unable to connect to "Xfinity Mobile" WiFi network
I am an Xfinity Mobile customer and also have Xfinity home internet. Since moving to a new phone (Google Pixel 11 Pro) at the end of August, I have been unable to connect to "Xfinity Mobile" WiFi networks. In the phone's WiFi settings, "Xfinity Mobile" networks appear, and say "Available via Xfinity
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Thank you very much for checking on that from your end. I will be happy to take a look at the service and any signal issues from our end for you. In order for me to do that I will have to ask you to send me a direct message with the full name and com
No Picture or Sounds on NBC and ABC
What's going on with these channels? I missed Jenna's show near the end. This has been going on for at least 30 minutes. And now I'm missing The View.
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Local Chanel’s
I’m trying to watch football on nbc and it’s not on my stream. I asked that before I changed my plan. Why can’t I see it
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Xfinity Stream Website
Hey @user_3dtb4n, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to provide any assistance where we can. Please send a direct message by clicking the chat icon in the upper right corner of the p
Customer Service
Xfinity has to have the worst customer service that I have ever dealt with. I have spoken to 4 different agents today about my Internet being down. Everytime I talk to a different agency get a different story. First someone would here this afternoon, then it changed to this evening. Then the ticket
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Greetings, @user_0wnq7u! We made it to the 14th. Are the lines repaired now and looking good?
Storm knocked lines off house
Hello, I'm in need of some help. We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker re
Question
@XfinityMarcus I did all the steps listed for the original post--cleared local data, unplugged, reset, relaunched, checked for updates. Nothing works. Paramount Plus streaming had the same issues, but I canceled that service. Again, why am I paying
Disney plus and Paramount plus apps freezing
Both apps may be watchable for a few minutes, then constantly buffer and then freeze.
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Locking Doors Before Closing
While I understand it’s frustrating for customers to come in the last 15-30 minutes before closing time. Hours are hours for a reason. The West Valley location had three employees in office. Two not working with anyone. Doors were locked at least by 7:45. Completely unacceptable. All employees saw t
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Customer Service
I'm just now seeing this message.
No Picture or Sounds on NBC and ABC
What's going on with these channels? I missed Jenna's show near the end. This has been going on for at least 30 minutes. And now I'm missing The View.
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Hello @user_lfzdgp, and thanks for reaching out with your concerns on our Xfinity Community forums! I can understand why you'd be concerned. If you've already restarted the modem and waited a few hours after the upgrade, it's reasonable to expect to
Upgraded plan speed still slow
Hello, I upgraded today from 500mb to 1gib but I am still getting the 500mb speeds. Customer service said it should take between 15 to 20 minutes, but a couple hours and restarts later its still the same.
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@user_ao1pij I am so sorry for this difficult time for you and your family. If the services were modified to remove some but not cancel the account completely you would have received an approval through email or text, followed by a confirmation via e
Canceled service
We canceled service for our deceased father, [Edit: Removed address] a few weeks ago. Was only to keep internet. Today he was billed 366.14. Why?
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Yessir. My point there was that my phone was showing up under the "Connected" category rather than the dedicated "Xfinity Mobile" category. Happy to provide a screenshot of that would be helpful.
Unable to connect to "Xfinity Mobile" WiFi network
I am an Xfinity Mobile customer and also have Xfinity home internet. Since moving to a new phone (Google Pixel 11 Pro) at the end of August, I have been unable to connect to "Xfinity Mobile" WiFi networks. In the phone's WiFi settings, "Xfinity Mobile" networks appear, and say "Available via Xfinity
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Freezing Eagles Broadcast on Sunday, Sept 13
I agree COMPLETELY with Joedoc that Comcast/Xfinity broadcast was not watchable due to constant freezing during the game over the TV that I pay to watch. A credit is due all TV subscribers!
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X1
I just tried from the page and it won't load from the check signal levels. I don't see anything else that would check the speed. Now I found it and the connection is good. But for some reasons the page won't load as I mentioned earlier. Even email ha
Slow Internet
How come the internet is really slow in loading? It has been lately, but really slower today. Anyone else having issues like me?
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Hi there, @user_to0qsb. I am sorry to hear that your service has been offline. I understand that can be tough to get through. We see the same information that you do when checking on your service in the Xfinity app or at our Status Center, https://ww
Outage
Hello i’m just trying to figure out what’s going on with my outage? My internet has been out for about 7 hours now ive not seen any xfinity trucks, there’s no damage to poles or anything that i know of, and it shows no ETA on the status. Im just trying to figure out what’s going in
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I’m having the same problem.
user_i8tapq
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Extremely long delays---many HOURS-- to receive incoming email to my Xfinity address
My incoming emails are regularly being delayed by up to several hours. This is a VERY bad situation:( I'm elderly and often need to reach my children. PLEASE let me know how this can be fixed. My son who is very technical and is submitting this request, has saved the appropriate header/source inform
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