Xfinity Community Forum

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Hi, I used the link and signed in using my primary ID. Where do I locate how to access the peacock reward on the website? When I use the button through my email I get the "you're not eligible" message. How do I delete the user account so there is no

user_3ife61

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4 hours ago

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Unable to access Peacock Premium streaming perk

I have been receiving this message for the last year and am unable to access it. When I sign in, it says I have no eligible benefits. How do I resolve this? As an Xfinity Platinum member, you get Peacock Premium ($12.99/mo value) included at no extra cost. Sign in to your Xfinity account and redeem

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@XfinityJon it is dishonest and inappropriate to categorize the comments in this topic as "feedback." We are reporting to you that the company is in violation of federal law. You are obligated to comply with the law. Describing it as "feedback" imp

kaldrenon

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4 hours ago

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K

How do I opt out of "Your personalized WiFi summary" emails?

On 8/7 and 9/7 this year I received emails from Xfinity with the subject "Your personalized WiFi summary" This message does not contain transactional information or important notices about any of the services I pay for. It is therefore a promotional email, and per CAN-SPAM regulations must contain "

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Being billed for a "Digital Converter"

I realized I have been getting billed for a "Digital Converter" I never ordered and never used. I believe it is for an Xfinity Flex. I called customer service and they said they removed it from my account. When I went to look at my estimated upcoming bill, the charge is still there. I have been bill

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Flex

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Having the same problem. Clearing the cache (which is necessary every few hours) itself also causes logout, and clearing cookies does not fix the issue. The common timing of this issue for multiple users, combines with not being correlated to a brows

user_4c21d8

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4 hours ago

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Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox

Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit

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Accepted Solution

I think it is a Firefox problem. I changed to Edge for this function, and the problem is not there anymore. But I hate Edge and would rather use Firefox.

cbcX

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4 hours ago

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Constant login

All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu

Question

U

The system wouldn't let them. They tried 7 times for well over an hour with no luck. It's very frustrating. I went back this morning and no manager on duty at the store, so they couldn't help again. I think it may have to to with my trade in. I purch

user_27ty2p

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4 hours ago

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Store unable to make an exchange

I am trying to exchange my new phone for a different brand and I am well with the 14 days. Some glitch in the system won't let them make the exchange!!

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Internet Equipment Not Shipped

I ordered my internet equipment a week ago and have not received an email that it has even shipped yet, only the confirmation email. I need internet and my bill is set on auto draft when I haven’t even been able to use the internet.

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Customer Service

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user_27ty2p, I'm sorry to hear you're having trouble exchanging your phone. Did they give you a reason when you were at the store?

XfinityAngie

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4 hours ago

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Store unable to make an exchange

I am trying to exchange my new phone for a different brand and I am well with the 14 days. Some glitch in the system won't let them make the exchange!!

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U

Store unable to make an exchange

I am trying to exchange my new phone for a different brand and I am well with the 14 days. Some glitch in the system won't let them make the exchange!!

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Customer Service

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complaint

just wanna let the forum know how Xfinity operates. last January. I was offered a promotion for a free mobile line. I accepted the promotion but every month I got a notice of a bill. thank goodness Xfinity did not have my current payment information or I probably would’ve never gotten any credits ev

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Plan

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@user_24cdyo You're in the right place for help. We can get a tech out as well as check the status of your current request. As a friendly reminder the turn around is typically fourteen business days not counting weekends. Can you please direct messa

XfinityKei

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4 hours ago

to the conversation:

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U

Fiber line left above ground

I had fiber internet service installed on 9/20. At the time, the tech said he could not bury the line, but that a team would be out within a week or two to bury the line. No one has come. I have called multiple times and they have sent a tech out twice, but they just say a team has to come out to bu

Question

@user_rgqmbi - Thanks for clarifying! When an Xfinity Mobile line is cancelled, self-service online payments for remaining device balances are typically disabled because the account status changes to deactivated, which triggers that system message yo

XfinitySara

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4 hours ago

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U

still being billed for xfinity xmobile

Service is cancelled, device is paid for why am i being billed

Question

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Fiber line left above ground

I had fiber internet service installed on 9/20. At the time, the tech said he could not bury the line, but that a team would be out within a week or two to bury the line. No one has come. I have called multiple times and they have sent a tech out twice, but they just say a team has to come out to bu

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Customer Service

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I cancelled my mobile, I want to pay off my device. when I select device, make a payment, system says my account is deactivated; please apply payoff to my cc on file

user_rgqmbi

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5 hours ago

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still being billed for xfinity xmobile

Service is cancelled, device is paid for why am i being billed

Question

Hi there, @user_3ife61. Thanks for reaching out to us here on the Community Forum and for being a PLATINUM Member! The most common reason we see for that message is that the primary XFINITY ID is not being used. Only the primary ID may redeem the rew

XfinityFrank

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5 hours ago

to the conversation:

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Unable to access Peacock Premium streaming perk

I have been receiving this message for the last year and am unable to access it. When I sign in, it says I have no eligible benefits. How do I resolve this? As an Xfinity Platinum member, you get Peacock Premium ($12.99/mo value) included at no extra cost. Sign in to your Xfinity account and redeem

Question

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Appeal Trade-in Value

After evaluation, my trade in offer was lowered $600 as a result of “screen damage”. There was no damage to the screen but it had a glass protector with some damage. How would I appeal this?

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Devices

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Same issue here. Clearing cache does not matter.

user_2kjs7e

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5 hours ago

to the conversation:

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Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox

Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit

Question

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Unable to access Peacock Premium streaming perk

I have been receiving this message for the last year and am unable to access it. When I sign in, it says I have no eligible benefits. How do I resolve this? As an Xfinity Platinum member, you get Peacock Premium ($12.99/mo value) included at no extra cost. Sign in to your Xfinity account and redeem

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Customer Service

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Is Xfinity fiber optic cabling coming?

AT&T has recently run fiber optic cable through my neighborhood and will run fiber optics to the house once ordered. Will Xfinity be doing the same?

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Your Home Network

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email won't send

An issue I had a few days ago, and which had then appeared to be resolved, has returned: I am unable to send or respond to emails from the email apps on my Mac laptop or my Android phone. I can, however, send email and respond to email on the web. Incoming email does not seem to be affected. Ideas?

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Email

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