Xfinity Community Forum

We can easily reschedule the appointment to a different day, I'll provide you with a few options in our direct message conversation. 👍

XfinityJustinM

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5 hours ago

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Multiple No-Shows and Misinformation from Employees

I am writing this post to formally document a systematic failure in service and communication regarding my professional installation. I have been ghosted three times, and my appointments have been altered without my consent.

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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This is my package from March 17, 2026, below. I had it for years! I was paying 293.17 a month. I was deceived by the Loyalty Dept.

This is my package from March 17, 2026, below. I had it for years! I was paying 293.17 a month. I made a call to customer services to inform them that I did not receive my 10.00 off for paperless billing and automatic payment via my checking account. The representative was kind enough to issue that

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I never agreed on this “the soonest appointment”. The tech rescheduled it without my consent and Xfinity failed to resolve this issue. Will report the repeated failure to provided scheduled service and misrepresentation of technician availability and

user_5go4s2

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5 hours ago

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Multiple No-Shows and Misinformation from Employees

I am writing this post to formally document a systematic failure in service and communication regarding my professional installation. I have been ghosted three times, and my appointments have been altered without my consent.

Question

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I can't activate my disney+ hulu subscription. I have tried everything and was even chatting with customer service last night. It tells me that i need to manage my accounts separately and then asks for me to pay. Peacock was no problem. But disney+ h

user_6cd9b4

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5 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

As a workaround, you can use an Android VM (Virtual Machine) app on your PC like a MuMu player and do it from there.

EG

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5 hours ago

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cannot change modem setting without xfinity app

Why do you require me to have the xfinity app to change modem settings? What kind of garbage is this? I need access to modem setting on my laptop computer, NOT the xfinity app. Who made this brilliant move?

Question

user_30gfcs Were the changes made to your existing services, or starting new service? Bill changes wouldn't appear until the following statement with prorations from the previous bill cycle.

XfinityThomasD

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5 hours ago

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the amount of the bill

I have made changes recently and cannot find them

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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U

the amount of the bill

I have made changes recently and cannot find them

Question

We understand this has been a quite frustrating start to services, @user_5go4s2. You have already been scheduled for the soonest appointment available, and we'll be on standby to make sure things go smoothly this go around. The finish line is very ne

XfinityJustinM

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5 hours ago

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Multiple No-Shows and Misinformation from Employees

I am writing this post to formally document a systematic failure in service and communication regarding my professional installation. I have been ghosted three times, and my appointments have been altered without my consent.

Question

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ION Channel

I'm not able to stream the ion channel. all the others work fine

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Channels and Programming

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Hey @user_6pu0e2, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the service visit. I would be more than happy to offer my assistance looking into this furth

XfinityJanelle

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5 hours ago

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In-home service charge

I was charged for an in-home service, but the in-home service was a problem with the cable that ran into the apartment that the technician found out to be cut from the source. I was without service for almost a week is it possible to be issued a credit for being without the service and the fact that

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New service on April 1 and cannot find the information.

user_30gfcs

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5 hours ago

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the amount of the bill

I have made changes recently and cannot find them

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the amount of the bill

I have made changes recently and cannot find them

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Billing

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Tried DM. Not helpful.

user_5go4s2

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5 hours ago

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Multiple No-Shows and Misinformation from Employees

I am writing this post to formally document a systematic failure in service and communication regarding my professional installation. I have been ghosted three times, and my appointments have been altered without my consent.

Question

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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6 hours ago

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MLB Package

I thought we had renewed our package can you check it

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U

cannot change modem setting without xfinity app

Why do you require me to have the xfinity app to change modem settings? What kind of garbage is this? I need access to modem setting on my laptop computer, NOT the xfinity app. Who made this brilliant move?

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Your Home Network

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In-home service charge

I was charged for an in-home service, but the in-home service was a problem with the cable that ran into the apartment that the technician found out to be cut from the source. I was without service for almost a week is it possible to be issued a credit for being without the service and the fact that

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Billing

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Concern moved here to the E-mail help section.

EG

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6 hours ago

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email

Where can I see and respond to my email? Where is my email??!?!?!?

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My questions and issues have not been answered nor resolved

user_6qsf7n

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6 hours ago

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Wliw world

Channel 1155 is supposed to be wliw world. But your guide is not listing the programming for that channel. It's almost like your listing the programming for NHK world, the Japanese News channel, but that channel has its accurate programming in the guide. The programming in the guide for liw World is

Question

@user_v2j269 I’m sorry to hear of the issues you're having with your autopay. I can certainly understand your concerns when you've reached out multiple times. I would like to set the correct expectations we do not have the ability to enter banking d

XfinityKei

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6 hours ago

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Manual override - re enter checking acct

Hello, I have xfinity home internet. I am requesting a manual override so I can re-enter my checking info for auto pay.Your customer service keeps pushing me to go online. Online keeps pushing articles. After 3 hours, i talked to someone on the phone that tried to resolve my issue, but did not do it

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user_k1p8cp Thanks for creating a post. Are you using a TV box or XUMO Streaming box to access the apps, or directly from your TV?

XfinityThomasD

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6 hours ago

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TV is not streaming

The TV will turn on but no volume and I can't select streaming channels like YouTube and Netflix

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