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Poor communication
The promos sound great, but be careful and double-check everything. Every time I called, I got different information from different reps. Because of the confusion, I ended up locked into a two-year contract without getting the full trade-in value I was promised. I could’ve stayed with T-Mobile, but
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Plan
@XfinityEmilyB your team is just as useless and horrible. 30 days for a refund is absolutely ridiculous when this whole mess is Xfinity's fault. I wasn't able to use the Internet for majority of the month of October and all of November. Thus why I
Horrible customer service
I spent an hour on the phone requesting a refund and got no help then requested a supervisor and got passed around to different employees before ultimately being hung up on. Why was I billed when I canceled service already? Why was I hung up on after an hour on the phone? Id love an answer to these
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What's the next step? How do you fix this issue?? I'm having the same problem.
new router not communicating with my printer
you had me put in a new router, its not allowing my printer to communicate with my computer
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user_vkq41t Thank you for taking time out of your day to let us know about the Trade-In credits you've been waiting to receive. I'd be reaching out as well if I was in your shoes. You've reached the perfect place to get help and my team will stick wi
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
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xfinity stream only has tv go channels
The xfinity stream app on my Roku only has TV Go channels. It doesn't seem to recognize that I am on my Xfinity network. I have tried the steps suggested in a Google search but not resolved. I see someone had this problem a couple of years ago and posted here, but they didn't post what was done to r
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Xfinity Stream App
Yes, user_la5k8h, having one name should help. Xfinity WiFi Gateways and Routers are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control, and speed for the ultimate connected experience
Xfinity had me setup two networks because Xfinity was not automatically selecting the 2.4network for my ChimePro Plus
so since you had me setup two network 2.4 and 5.0 I had to assign my devices to the networks. So I assigned my Ring Chime Pro to the 2.4 network. I had to reinstall all my other devices to the 5.0 network which was time consuming. I am now considering Xfinity wifi extenders mainly for my ring device
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@user_8n3psm Actually, that works perfectly. They are the experts with all the spam issues. We appreciate you doing that. How is your service doing? Is it working as it should be now?
Xfinity Assistant pushing scam equipment upgrade link
Hi, I just had an internet outage today and while talking to the Xfinity Assistant about the outage it suggested that I upgrade my equipment and gave me a link to do so. That link, as it turns out, was a scam/phishing link that clearly has nothing to do with Xfinity. Here's the exact conversation te
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Hey @user_7r2ax5, We have received your direct message approximately 5 hours ago and have responded requesting additional information. Would you be able to check your direct messages to 'Xfinity Support' to see if you have any unread messages from us
Bait & Switch
In March we went to Xfinity store in Danbury to purchase Iphone for my husband. We had just opened an Xfinity Account in December. They were advertising a Promotion on an Ipad for 50% off. I believe it was for $199.99 (I had seen the ipad for $249.00 & I have the documents to prove this as I had sav
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lAnother discussion of the required DOCSIS 3.1+ chipset in the customer modem including Broadcom BCM3390 VS BCM3392 vs Intel Max LINEAR Puma 8 How Broadcom and MaxLinear will push the limits of DOCSIS 3.1
Xfinity wakeup call to address lack of multiple ODFM channel bonding no technical skills to fix high correctables/uncorrectables
Most Gig plus COAX subscribers are not network engineers and 99% of Xfinity support and Xfinity in home techs don't know what TCPIP is or what is ODFM, the difference between DOCSIS 3.1E, ULTRAID, PLUS, FLEX vs --> legacy "DOCSIS 3.1". Xfinity uses call centers in OVERSEAS support are script readers
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Does Xfinity Mobile pay you to switch? AI Overview Yes, Xfinity Mobile offers incentives for switching, such as a trade-in program for up to \$800 for a new phone and a "Device Payout Plan" for up to \$500 to help pay off
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
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waiver of roaming charges
Hello, I am requesting that the roaming charges incurred on November 10, 2025, on my account for my daughter's phone be waived. On November 9, 2025, I used the Xfinity Mobile Application and by mistake selected the Global Travel Pass instead of the Mexico and Canada Plan. I tried to do the right thi
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Plan
Dm sent. Waiting for a response.
Mobile free line promotion bait and switch
Has anyone else signed up for free mobile line after receiving a promotion email for a free line for existing internet customers then not receive the promotion. Customer service rep now tells me im not eligible after multiple other reps have confirmed I am.
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I signed up with xfinity.I came over from verizon, because the field agent told me that he could save me a hundred and forty dollars a month on my phone bill.I paid three twenty a month 42 phones and a tablet on verizon.He said that he could do it fo
Terrible experience. Xfinity had "technical issue" losing my promotion when exchanging device. Months of calling with every agent lying.
I signed up for the Iphone 16 Pro promotion back in April. The only reason I even upgraded was because of the promotion. It was applied to the White phone. I exchanged it (after confirming with Xfinity that I could do this within 14 days). Not only did they mess up and charge me for the exchanged ph
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I followed the above instructions & contacted Xfinity Support. I received no response.
Bait & Switch
In March we went to Xfinity store in Danbury to purchase Iphone for my husband. We had just opened an Xfinity Account in December. They were advertising a Promotion on an Ipad for 50% off. I believe it was for $199.99 (I had seen the ipad for $249.00 & I have the documents to prove this as I had sav
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I have two networks with different names Jim 2.4ghz and Jim 5.0ghz with the same password. Most of my devices computer, laptop, printers, Echo Shows, firesticks, Roku, sound bars, LG TV's, Samsung TV's are connected to Jim 5.0ghz. However the brand
Xfinity had me setup two networks because Xfinity was not automatically selecting the 2.4network for my ChimePro Plus
so since you had me setup two network 2.4 and 5.0 I had to assign my devices to the networks. So I assigned my Ring Chime Pro to the 2.4 network. I had to reinstall all my other devices to the 5.0 network which was time consuming. I am now considering Xfinity wifi extenders mainly for my ring device
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@user_ei30rx Oh I see, thanks for explaining. I'll post the instructions for you to redeem it from your included services. Go to xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password. You&rsquo
Peacock
I want to activate my free 2 year peacock subscription that’s included but there’s no activate button.
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user_fe0xak Can you try to uninstall/reinstall the app to make sure you have the latest version?
XfinityShawn
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13 hours ago
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Can not watch app
TVAPP-0288 is the error code. My WiFi is working and all other streaming apps are working just not xfinity
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