Xfinity Community Forum

Can’t get Xfinity streaming app yo work on Apple TV

I have tried to follow previous threads with no luck. Just says I need to be sure that I am using my Xfinity WiFi, which I am. Can you help?

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Xfinity Stream App

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Transfer service

Need to transfer my service

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Customer Service

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My service isn't even connected yet. Can't connect to anyone about picking up equipment. So many reps ready to take an order. No one answers after card has been billed. I don't even want your service anymore as I expresses to Chuck at the start of my

user_xd8vs2

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13 hours ago

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how to file a complaint

My billing is incorrect for my internet service. I have a five year contract and I am being overbilled.

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6bird8 All Xfinity customers can download the Xfinity Stream app or visit the Xfinity Stream portal, log in with their Xfinity ID and password and start enjoying available content. An Xfinity TV subscription is not required to use the Xfini

XfinityShawn

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13 hours ago

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Xfinity stream

Service address [Edited: "Personal Information"]. I have a simple question. Can I run xfinity stream app on my roku? I can run the stream app on my phone. I recently signed up with the 5 year price lock on 1 gig internet. Does xfinity stream come with it?.. I have tried xfinity assistant with no suc

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@skeg_corvette , Unfortunately mine serves those same emails right into my inbox while actual emails from family, friends & clients end up in my spam folder. Extremely frustrated and disappointed in Xfinity.

Mike840

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13 hours ago

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Spam and report phishing

I'd like to know how your "spam and report phishing" option can be so bad??? No matter how many times I tag emails as spam you keep sending them to my inbox while sending actual emails from family and friends to spam.

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Calls drop on transfer to Billing/Retention — need Digital Care case opened

I cannot reach Billing or Retention/Loyalty by phone because your IVR disconnects every time it attempts to transfer me (I hear a burst of loud “bubble/beep” tones and the call drops). This happens repeatedly, including when I choose Billing in the IVR and when I say "Retention" or "Loyalty" or “Can

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Billing

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Customer service

Why does Xfinity have the POOREST customer service representatives?!!!! I have been calling this year for the last 8 weeks about being billed for a FREE mobile line because one of the C/S added it to my bill as a resolution to the inactive mobile line. (which only need to have the IMEI # changed). I

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Plan

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I’d like to state Xfinity deleted my last post. I’ll start out my saying I was promised an $1100 trade in credit for my phone, which I only received $292 of. The employee that helped me at the time has admitted I was supposed to receive the credit bu

user_33koi1

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13 hours ago

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Was promised an $1100 trade in credit I never received

I signed up for Xfinity in October of 2025 and traded in my iPhone 14 Pro Max, which at the time had a trade in value of $1100. A few weeks ago I noticed that never received my full credit so I went to the store and spoke to the person who helped me when I signed up. They remembered my transaction a

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Hi there, @user_gel927 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you would like to cancel your service. Please be assured you reached the right pers

XfinityRichard

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13 hours ago

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I want to cancel my internet service

I am trying to cancel my internet service and return my equipment, but I have called twice and both times I got hung up on by the automated system. Please help me how do I get rid of this internet? I want to cancel before I get charged $95 on March 14th.

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Thanks for reaching out to us on out community forums @user_nqku5j! When services are disconnected, a final bill will generate on or before the next billing print date. I’d like to help confirm your cancellation is completed properly. Could yo

XfinityAldrik

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13 hours ago

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Cancel service

I have had two call back where the operator has said they would send an email confirming my cancellation I have not revived any emails nor anything saying my service has been canceled. You lot are scammers and I will be telling everyone I can to never use xfinity or any comcast product. I don't even

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Email [Edited]

My email isn't working

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Email

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Accepted Solution

Closed

I want to cancel my internet service

I am trying to cancel my internet service and return my equipment, but I have called twice and both times I got hung up on by the automated system. Please help me how do I get rid of this internet? I want to cancel before I get charged $95 on March 14th.

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Customer Service

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Are you going to talk to me?

user_vqino3

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13 hours ago

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An agent with guestions about getting lower priced internet

How do I qualify for $14.99 internet

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user_fcyshl Thank you again for reaching out to us today. I'm glad we could research your account concern, and reach a resoltuion for you. Take care!

XfinityMartyR

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13 hours ago

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Charge off, Equipment "not returned", collections!?

I cancelled my service to one of the locations I was paying for. I did this via the chat in the app. I did not owe a balance at the time of cancellation. I returned the equipment and was told I did not owe anything at that time either. A collections account from comcast showed up on the credit repor

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@skeg_corvette thanks for taking time to reach out here over Xfinity Forums. You can report emails like this to our Customer Security Assurance Team here: https://spa.xfinity.com/reportThere is also a great tab you select on the CSA website where we

XfinityJustinC

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13 hours ago

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Spam and report phishing

I'd like to know how your "spam and report phishing" option can be so bad??? No matter how many times I tag emails as spam you keep sending them to my inbox while sending actual emails from family and friends to spam.

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An agent with guestions about getting lower priced internet

How do I qualify for $14.99 internet

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Billing

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Cancel service

I have had two call back where the operator has said they would send an email confirming my cancellation I have not revived any emails nor anything saying my service has been canceled. You lot are scammers and I will be telling everyone I can to never use xfinity or any comcast product. I don't even

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Customer Service

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All out internet and TV connection failure

If there is a significant amount of snow on top of a cable utility box that is located outside, could that affect your internet and tv service up to the point of no service. If so, I would like to understand why this would occur since I thought the utility box is wired and what feeds the home is wir

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Your Home Network

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Dealing with the same issue and Xfinity is refusing to fix it.

user_33koi1

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14 hours ago

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Transferred from Verizon, was promised my phones would be paid off

Hi, I recently transferred my plan from Verizon over to Xfinity because of their promotion that they offered me while I was on a call about getting a better rate for my internet service. Long story short, I got talked into switching over to Xfinity. I was promised they would pay off the rest of the

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Help With Password

Technical support Password help [Edited: All Caps]

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Devices and Equipment

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