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Hello @user_6rjcrk, and thank you for reaching out here on our Xfinity Community forums.We appreciate you bringing this to our attention, and we also thank @EG for helping to spotlight your post. We understand you’re concerned that something is
Dangerous
This is a danger to our house... Blocking out dryer VENT... Techs did NOT Speak English!!!
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user_75ej24 Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your q
Replace tv with streaming plan
I want to replace my “popular tv” cable tv plan with one of the streaming plans. I want to retain the internet plan I have now. I do not want any cable services, including bundle deals with cable.
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
order status
I have tried submitting an order for a new service bundle multiple times. The site says the order is confirmed and gives me confirmation, but no alerts, emails, or communication after the fact and I haven't received any new equipment. I just tried submitting another order for in-store pickup, but ag
Question
Is this on your app or website?
Couldn't afford deceased husbands acct
My husband passed away in 3/2025. I, during mourning and out of obligation, accepted his acct but did not know it was $600ish. I advised your customer service that there was no way I could assume that bill. Customer service got it down to $408 which was still too high. I turned it off and returned a
Question
So I made a comment on this thread in early October stating that an (advanced team) Xfinity tech had told me the issues were slated to be fixed by October 10th. Well, that time has long passed and we all are still stuck. I wanted to ask all that ha
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wire connection to home blocking window
A wired connection to my home runs across a window and the window cannot be opened. I would like the wire removed.
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Dangerous
This is a danger to our house... Blocking out dryer VENT... Techs did NOT Speak English!!!
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancelación de servicio de internet
Hola, necesito cancelar definitivamente mi servicio de Internet residencial de Xfinity porque ya no lo necesito. Quiero que la cancelación se tramite por escrito, sin llamadas telefónicas ni llamadas de regreso. Por favor, confirmen la fecha efectiva de desconexión, si existe algún saldo pendiente y
Question
new phone
My new phone won't connect to my wifi and when I left the store I couldn't call or text anyone. The phone should automatically connect to the network.
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Devices
Peacock Premium
I am looking for a way to activate our free peacock premium offer, but it is not showing up anywhere. How can I find this? Thank you!
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Customer Service
Concern moved here to the Customer Service help section.
My peacock premium subscription does not show up anywhere
I am a Xfinity platinum member and my free Peacock subscription is nowhere to be clicked on and I can’t go to Peacock and link my Xfinity account because that is not an option either. What am I supposed to do here
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user_735me4 Hi there. Thank you so much for sharing your experience with us. I am so glad that he was able to get that resolved for you. Please feel free to reach out if you have any additional questions or conerns.
Over the phone customer service support on 10/30/2026
My customer service agent was Addie and he did such an amazing job I wanted to share my experience! I was accidentally upcharged on my mobile plan for two months and Addie made sure the problem was fixed and even helped me lower my internet bill! I couldn’t be happier! Trying to resolve problems can
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Concern moved here to the Customer Service help section.
peacock
I want to accept my diamond perk for free peacock but my account tells me i am ineligible for redeeming rewards. please help.
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Concern moved here to the Customer Service help section.
Equipment
I am being asked to return equipment I returned years ago. I do not have it nor do I have a receipt and my account shows it has not been active. What can I do
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I tried to blame Xfinity, and they tried to blame Samsung, but it was a Google Update that was the problem. I uninstalled Google Updates and it started working again.
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Replace tv with streaming plan
I want to replace my “popular tv” cable tv plan with one of the streaming plans. I want to retain the internet plan I have now. I do not want any cable services, including bundle deals with cable.
Question
Hello, @user_joqltv sorry for the confusion. This would concern me as well. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon
trade in help
I'm having issues getting help from Xfinity for a trade in issue. I mailed in our phones on October 20th and xfinity shows 1 is being assessed, but that I never even mailed the other one. I have called 5 times, visited an xfinity store, used the chat bot and no one can help me. They keep claiming ev
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user_qzwgx8 Hi there. Thank you so much for reaching out on our Xfinity Community Forum. What device are you using when trying to access the app?
XfinityDemetrise
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Peacock Premium
I am looking for a way to activate our free peacock premium offer, but it is not showing up anywhere. How can I find this? Thank you!
Question