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r40135 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what promotions we have available for you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in ca
Internet service renew
Hello, I’d like to renew internet service. Please let me know who can help. Thanks!
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Accepted Solution
@user_m2yzgv Thank you for working with us to correct the default address for you MyAccount (https://www.xfinity.com/support/articles/switching-between-multiple-accounts). If you have any additional questions you can reach out to the Digital Care Tea
Xfinity Mobile Support - Phone line not showing on account after a move
I moved to a new address and my phone line stopped showing in my account. Tried to call service representative several times and the issue still stay unresolved. Pretty frustrated.
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Switching plans from 500Gbps to 300Gbps
Hi Team, I'm looking to downgrade my service from the 500Gbps to 300 Gbps in order to save money. My introductory rate of $50/month expired after 2years and now it's going to $85/month. Looking at plans, the 300Mbps / $70 per month plan will save me $15 a month. I go to "purchase the plan" and it sh
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet service renew
Hello, I’d like to renew internet service. Please let me know who can help. Thanks!
Question
@user_vbw5mw @XfinityMatthew Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pu
PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)
I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared
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user_bamicj Good morning, and welcome to our Xfinity Forums Community! I can see how not receiving your equipment would be alarming. May I ask what type of equipment is supposed to be delivered?
Equipment delivered did not receive
My package with equipment said delivered when I tracked it but I never received the equipment
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Equipment delivered did not receive
My package with equipment said delivered when I tracked it but I never received the equipment
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Customer Service
Hello, @user_2ndycr thank you for reaching out over Xfinity Forums. I'm glad to hear that you were able to find the issues causing the emails to not be received. It sounds like you may have already found this document, but if needed you can bookmark
Can someone from Xfinity please assist with issues receiving emails ?
I can send emails from my comcast.net email account but i am not receiving emails on my phone or on my PC. I Googled Xfinity email tech support phone and Google indicated for me to call [Edit: telephone number] The Tech(Dexter) was extremely pushy and asked me to start a LogMeIn123 session...i disco
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Terrible service when I called; created a ticket with no follow up.
NHL Center Ice Program Guide Information Not Loading
I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s
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I am having the same trouble: pairing my remote with the cable box. I am not getting the 3 digit code. The welcome message plays and then the screen goes dark. I have tried holding the Xfinity button and info button, the remote flashes green and then
Cannot pair XR15 voice remote with cable box
Went through all chat instructions with no result. Tried "Xfinity" + Info but no numbers appear. Been without cable TV since last Thursday.
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Emails To PayPal Are Being Returned
I am trying, as usual, to forward the PayPal phishing emails I receive to phishing@paypal.com but they are being returned as unsafe. Please let me know what action I need to take. Joe P
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Are we fixing this or what because it is ridiculous.
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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Can someone from xfinity create a Private Message so this can be reviewed.
Signed up for an updated plan and told wrong price and service would not honor the price that she told
Hello, I spoke with service today to review my internet and phone plans with xfinity and changing plans with current promotions. After reviewing the options and pricing for both phone and internet multiple times with Service Rep we decided with moving forward with the update. We updated the internet
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email not available
I have 3 email accounts at XF and cannot access any of them on the XF website. Same problem in the phone app. Each gives the same error message: "We couldn’t access your external email xxxxx@comcast.net. Please update the password in settings." The passwords have not been changed but is there a way
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user_cfwr6k We share your concern with this matter, and are more than happy to get your information of the incident filed. We just need you to provide us some details and personal information especially in a direct message to get this filed. When you
Reporting wreckless Xfinity vehicle driver for unsafe driving practices.
I would like to report an unsafe driver of one of your company vehicles, I have the incident details, what is the best contact address for reporting this incident to ensure this employee is reprimanded.? I can be reached at [Edited: "Personal Information"], my name is [Edited: "Personal Information"
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@user_9yrstp I appreciate you giving us the opportunity to look into these service interruptions you've been experiencing lately. I would be more than happy to review your account to see what's going on.
Excessive outages/latency in 80021
As a customer with over 20 years as a network analyst, could someone please explain in detail why we've had so many outages in this area over the past few months? This is impacting my ability to earn a living as I'm a teleworker. Feel free to use technical terms. It appears that your outage sensors
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Roberto, thank you for replying, but please help me: I am trying to report a reckless driver who works for your company: Xfinity! Why do I have to jump through so many hoops to reports a reckless driver. Why does Xfinity make it so challenging to rep
Reporting wreckless Xfinity vehicle driver for unsafe driving practices.
I would like to report an unsafe driver of one of your company vehicles, I have the incident details, what is the best contact address for reporting this incident to ensure this employee is reprimanded.? I can be reached at [Edited: "Personal Information"], my name is [Edited: "Personal Information"
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Peacock offer
Hi, I am an Xfinity internet customer on a Gig-speed plan. When I signed up, the included 24-month Peacock Premium offer was a big reason I chose this plan. At the time I already had a paid Peacock subscription, so I planned to wait until that ended before activating the Xfinity offer. I just cancel
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