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user_s68a7b Hello! If you are still in need of support, you may need to check your Forums profile and make sure you have Direct Messaging enabled.
Stream app
Having issues with the stream app not working. Keep having to delete the app and redownload on my fire TV.
Question
You may need to link your Xfinity ID that you are signing in with to the new account @user_2uzni7. You can do so with the instructions listed here.
Access not Authorized
Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.
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No I’m a new customer. I signed up for WiFi earlier this week and was sent the WiFi box myself a couple days ago so just trying to do setup now
Access not Authorized
Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.
Question
Thank you for the information @user_2uzni7. Your Xfinity ID is most likely not linked to your account, which is why you are getting that error. Are you using a Xfinity ID that you used with a previous account?
Access not Authorized
Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.
Question
Hi, the Xfinity app. I scan the QR code on the inside of the box that was shipped to me with my WiFi router. It has me download the Xfinity app. I sign in and it says “you have successfully signed in but you must be an Xfinity user to access the app”
Access not Authorized
Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.
Question
user_rdue34 Ok! We'll need to take a closer look and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary &b
Your Xfinity account is already linked to another Peacock account
I recently moved to a new house and moved my Xfinity account to the new address. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Peacock account. How can I get this resolved and activate my included
Question
Yes, it has been less than 90 days.
Your Xfinity account is already linked to another Peacock account
I recently moved to a new house and moved my Xfinity account to the new address. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Peacock account. How can I get this resolved and activate my included
Question
Good morning @user_i04zsh, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear that you are still being billed for mobile service after you transferred your number, but you have come to th
cancelled service still being billed
I had my service transferred to Verizon in December 2025 since then I've still been getting charged monthly for phone service that I don't have. I called about two months ago tto make sure it's canceled. They told me that it'll be canceled and I'll be refunded look at my bill today and I see a charg
Question
user_kyhfky Hello! Thank you for reaching out. We are very sorry to hear of the experience you are having. We're happy to take a look at your account and see what we can do to help. Please send a Direct Message with your full name and address. C
Lost Grandfather Plan
I was recently mislead out of my grandfather cable bundle plan tying to lower my cable bill. I am fighting to get it back. Be careful.
Question
user_MM10 Great question! That many appointments in a short period of time is a concern. Over a longer period of time, that can be different issues that arise. Not to say that can't happen within a 30 day window, but we like to keep close tabs on try
Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
Question
Thank you for reaching out @ko3mcg We do not have access to the timeline or details for work being completed in areas for enhancing speeds. I totally get how this is not the best answer or the most desirable, and I am really sorry.
Question About Xfinity FDX Rollout Process: Infrastructure Installed but Service Not Yet Activated?
Hi everyone, I'm in the Fort Lauderdale, FL area and have a question about Xfinity's FDX rollout. I'm currently on the 2 Gbps/250 Mbps plan, and my connection is performing as expected (around 2.2 Gbps down and 280–300 Mbps up), so this isn't a speed issue. I'm just trying to better understand how t
Question
Update: They still haven't canceled the subscription and the amount I have to pay is still increasing by the day.
Won't let me cancel my plan through anything at all
I've gone to the app and requested for my Wi-Fi plan to be cancelled and I have called the number they provided more than 3 times now, and no one picked up. I got sent to an automated voice message every time. They're now asking me to pay 110 dollars when the box wasn't even operating properly and I
Question
cancelled service still being billed
I had my service transferred to Verizon in December 2025 since then I've still been getting charged monthly for phone service that I don't have. I called about two months ago tto make sure it's canceled. They told me that it'll be canceled and I'll be refunded look at my bill today and I see a charg
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Billing
Good morning @noonetohelp, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the offer for Peacock that you qualify for as a diamond member, but you have come to the
Unable to see free Peacock offer on Membership page
Ever since the free Peacock was moved to the Rewards page a couple years ago, I have been unable to get my free Peacock as a Diamond member. today I received another email with subject: Still unclaimed: Your Peacock Premium perk 🦚 however, when I click the link, the offer is still not there. I trie
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Cutoff
I already had a payment arrangement made and you still cut me off
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Sign-In and Account Management
I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done
My internet and cable won’t reboot after a power outage
Internet and cable not working. Tried rebooting cable box and modem
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After switching to XB8 xfinity gateway ,my TV's internet connection keeps dropping several times a day , i see my wifi gets disconnected .
After switching to XB8 xfinity gateway ,my TV's internet connection keeps dropping several times a day , i see my wifi gets disconnected . Earlier i was using my own equipment and never had this issue. Any idea why XB8 wifi connection keeps dropping for my TV. Very horrible experience and degrade in
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Your Home Network
Greetings @user_y9svmw,We often find that customers may have established a scheduled payment rather than a payment arrangement. The Set up a payment arrangement for your past-due balance article will provide you with details about the difference betw
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Cutoff
I already had a payment arrangement made and you still cut me off
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