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I canceled the service. 2nd time this happened and it was never resolved. If I stream directly with service it works. These links don't work for me
Help
I ordered netflix, apple TV and peacock plus. The link that was sent takes me to Netflix and requires me to pay Netflix. I am being billed by xfinity not netflix
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user_gndbpv, hello there and thanks for reaching out. I completely understand the need of having those payment arrangements. I apologize about your experience and we are really here to help! Please send us a direct message with our name and service a
Need help with payment arrangment disaster
Set a payment arrangement for 3/19 for past due balance. Received new information and needed to adjust agreement. Website directed me to Xfinity Assistant which opened a payment arrangement page. I thought I adjusted it for full account balance by April 4 (The last day allowable to keep service). Wh
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@XfinityEva I just sent a direct message, thank you again for helping.
Cancel Xfinity Internet Plan
Hi, I have the $55 monthly internet plan with Xfinity, and would like to understand if there's a way to cancel the plan without calling the customer service. Thank you for helping.
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Hello user_vju5a1, thank you for reaching out in our Xfinity Community forum. We are happy to help you. I am sorry to hear you are having issues accessing your email, but I will do all I can to assist. Have you transitioned to the Yahoo Mail yet?&nbs
No access to email anymore
Stopped working on my iPhone mail app with no fix available. Tried to access online through xfinity and I was able to access just one time and now it just thinks forever and will not open. What a nightmare. Time for new reliable email provider
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Mistreatment by the "Regional Manager" and my personal safety
I am a 20 plus year Diamond level customer. I am reaching out in hopes of some resolution or satisfaction to my racially motivated mistreatment by the area Regional Manager. This individual who refused to disclosed his name, also refused to grant any privacy or discretion when I requested to speak w
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Customer Service
as of today with them showing preseason games MLB Extra Innings package now available to purchase on XFinity at last season's price of $149 or $37.50 over 4 months
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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Need help with payment arrangment disaster
Set a payment arrangement for 3/19 for past due balance. Received new information and needed to adjust agreement. Website directed me to Xfinity Assistant which opened a payment arrangement page. I thought I adjusted it for full account balance by April 4 (The last day allowable to keep service). Wh
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Customer Service
Current promotional plan expiring soon
Hello. I'm currently on a promotional plan that will expire soon. Do I qualify for any other promotional plan? Could you help me? Thank you
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Billing
user_a11gd4 Thank you for stopping in for help with updating your payment method for your automatic payments. You do need to log in to update your payment information using the Xfinity app or by following the steps here. Are you having issues with lo
Switch my auto pay to my checking account
I need to log in so I can give my payment plan out of my checking account.So I can come out every month
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@XfinityChristy As far as I can tell, there is no way you can disable notifications on the xfinity app. Least not on the iPhone version.Unless you have no other way of being notified and want to turn off these annoying notifications on your Apple de
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Good luck with the damage claim, mine has been an open ticket they are "actively working on" since January 9th.... i have the ring footage and everything and have had no luck just frustration...
property damage
My property/lawn was greatly damaged while work was performed in the past couple of weeks. How to I file a claim for repair or reimbursement? The damage is extensive including holes dug in my yard that were not filled and damage from the equipment used to do the work.
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The lack of communication from Xfinity to its loyal subscribers on this issue is deplorable
DSEN The New Detroit Sports Network Xfinity Channel Number
When will this new sports network the Tigers & Red Wings announced appear on our Xfinity channel guide. The app for DSEN popped up on Roku today
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Good luck.... i have had a damage claim open since January 9th and literally no one is helpful. I even have it on a ring cam- and nothing
Damage Complaint
My damage complaint continues to be closed without resolution 1 complaint open and closed Jan 30th second complaint open and closed Feb 2nd. I called again and they said they’re was a special ticket open for Feb 6th but still not resolved. I have pictures of the damage but I cannot find a way to sen
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Hello there, just wanted to follow up with you to see if you had any more email account questions at this time?
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
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Hey @user_kqah29, Thank you for visiting our official Xfinity Forums Community support channel. We would be more than happy to assist in getting someone scheduled to evaluate the cable drop line. Are you experiencing any issues with the services? Pl
Downed line
have a downed Xfinity wire hanging into my yard. I called the electric company that confirmed it is a Xfinity wire. I tried using chat and tried calling to report but could not get to a live agent. Please send someone to take of the wire as it hangs very low and is a safety hazard. service address i
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@XfinityGabriel I only have one TV connected to a cable box. In the past two weeks there has been internet upgrades in my area but I believe those have been completed and the channels are still pixelating. The issue is on live TV not streaming on a
TV Keeps Pixelating
tv keeps pixelating all channels, been going on for several days. i have tried all the suggested fixes with no luck.
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Hi @user_ijisa0, thank you for taking the time to post on our Xfinity Forums Community page! We appreciate your feedback and are delighted to hear that you’re enjoying our services and the promotion you currently have. For your convenience, we
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Current promotional plan expiring soon
Hello. I'm currently on a promotional plan that will expire soon. Do I qualify for any other promotional plan? Could you help me? Thank you
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