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@XfinityDena Hi! I have performed the Xfinity trouble shooting on the website and the Xfinity mobile app this past week and just now. Xfinity did not detect any connection issues when troubleshooting. I have reset my modem and router multiple times.
Terrible latency after Xfinity maintenence on 07/22
I'm hoping someone from Xfinity can help get this escalated because this appears to be a routing issue rather than a problem with my equipment. Recently, my latency to servers in Dallas, Chicago, and other central/eastern locations suddenly increased by roughly 20–30ms. Dallas used to be around 30–4
Question
@XfinityBradM I redeemed the benefit in the Xfinity app. Moments later I received an email stating that I'd need to redeem the benefit via the Xfinity StreamStore. I followed the provided link but this is what my account looks like. There is no opti
Peacock activation
Peacock is listed as a redeemed benefit under the membership tab. When I follow the link to the Streamstore and follow the prompts to activate the Peacock subscription there is nothing listed there. The only thing that's listed is the option to link my Apple TV account.
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Mid-split active on my node but S33 logs diplexer change as Ignored - what upload am I provisioned for?
I am on the Gigabit + Streaming plan in Boulder, CO 80302. I own my modem, an ARRIS S33 hardware V1.0, firmware TB01.03.001.10_012022_212.S3. Comcast replaced the amplifier at my pedestal on August 25. It is a CommScope STARLINE FDX line extender, part FDX-LE-XX-XFX, manufactured 2026-05-05. Since t
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Your Home Network
This isn’t working he isn’t able to sign in except on my phone (it sends the verification text to my phone) This move has been outrageously difficult.
Adding manager
I sent an invite to my husband so that he can manage the account as well but it seems to be taking him to his deactivated account. We just bought a home together. Should he use my password from his phone?
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Thank you, @user_tg92u, for giving us the opportunity to assist you with finalizing your move to your new home! We were able to successfully cancel out the services at your previous location for you and assist you with ensuring your services at your
Cancel service
I need to cancel service at one of my addresses. I moved. I need to cancel the service at [Edited: "Personal Information"].
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I did send the code 3 times, tomorrow will be another week. It is me, how many times do I need to verificate the account?
2 months waiting for a replacement cell
i received a broken replacement with Xfinity care, I sent the device back expecting anorher one right away and its been 2 months, now my broken phone is not working at all and I still haven't received the replacement, I am ready to switch companies but I need a number from you guys to be able to kee
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user_55fhd2, Thank you for reaching out. As a heads up, existing customers can always make changes online using the Xfinity App or the plan builder on our website. That said, I can provide some hands-on help if needed. I ask that you reach out
I would like to talk to an agent regarding changing my plan
I would like to talk to an agent regarding changing my plan
Question
The services have been removed, but I did send a message anyways.
Unauthorized Account Changes, Misrepresented Promotion & Poor Customer Service Experience
I’m submitting this escalation because I’ve now spent about four hours today trying to fix a simple issue with my account. This started when I transferred my Xfinity service to my new address. My Hulu subscription was canceled because of the account change. When I called on August 25 to get Hulu rea
Question
I would like to talk to an agent regarding changing my plan
I would like to talk to an agent regarding changing my plan
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Customer Service
Good afternoon user_1urr33. He should be able to continue using his own profile, even with the new account. When he logs in, he will just need to link the new account to his existing profile, and he can choose to unlink the previous address, if he wo
Adding manager
I sent an invite to my husband so that he can manage the account as well but it seems to be taking him to his deactivated account. We just bought a home together. Should he use my password from his phone?
Question
Thanks for adding a post. We can get you in touch with our security department to report the fraudulent changes to your account. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, cli
Unauthorized Account Changes, Misrepresented Promotion & Poor Customer Service Experience
I’m submitting this escalation because I’ve now spent about four hours today trying to fix a simple issue with my account. This started when I transferred my Xfinity service to my new address. My Hulu subscription was canceled because of the account change. When I called on August 25 to get Hulu rea
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service
while watching Jeopardy today the picture kept freezing. very annoying. why?? this should not happen because i pay $228 a month and am never benind on my bill.
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Customer Service
Xfinity support
I am an Xfinity Diamond Rewards member trying to switch two lines from T-Mobile. I am attempting to order 2 iPhone 17 Pro Max with eligible trades on the Unlimited Plus mobile plan to qualify for the advertised $1,100 trade-in promotion. The store interface correctly advertises the Pro Max at $2.77/
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Plan
Excellent Customer Seevice
I was just buying an iPhone case but Develle R informed me that I was eligible for a free Apple Watch. He made the whole transaction easy and fun
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Customer Service
Good evening user_6ddw8f. I will be more than happy to assist you with making changes to your account. In a situation like this I will need some additional information, that can not be shared here in our public forum. Please send us a direct ch
Regarding My Xfinity Plan
Hi, I'm looking to gain assistance regarding my Xfinity plan. I'm hoping to cancel my TV and Streaming services, but retain (even upgrade) my internet speed to the next tier. If anyone at Xfinity can assist me as soon as possible, that would be greately appreciated.
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Cancelling a Technician Appointment
I am trying to cancel a technician appointment that i had scheduled but the issue resolved itself before the appointment.
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Customer Service
Hey there user_n895kq 👋 Thanks for being an active member of our community with your post! I know how annoying it is when I can't watch my favorite channels for one reason or another, but we have your back and will do everything we need to ensure yo
FX channel
We are constantly unable to watch FX. When we attempt to go to the channel, it shows “Sorry, we’re having trouble connecting” with error code XRE-03059. We’ve occasionally had luck with the channel, but we also frequently see that it’s heavily pixelated or will only show the picture from the previou
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Unauthorized Account Changes, Misrepresented Promotion & Poor Customer Service Experience
I’m submitting this escalation because I’ve now spent about four hours today trying to fix a simple issue with my account. This started when I transferred my Xfinity service to my new address. My Hulu subscription was canceled because of the account change. When I called on August 25 to get Hulu rea
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Customer Service
Horrible experiece getting paid devices unlock.
In January 2026, I had to leave Xfinity service, as it was not an option at my new address. I paid off three devices, and expected everything to be unlocked. But it has not been that simple. Motorola swapped two of my devices October 2025 due to a software bug that was impacting. I was greatful to h
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Devices
Good evening rhkrueger I can certainly understand the frustration if you are watching a program you enjoy, and the picture freezes. I will be happy to assist you. I have a couple questions to get a better understanding of the situation. How long
XfinityJon
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14 hours ago
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service
while watching Jeopardy today the picture kept freezing. very annoying. why?? this should not happen because i pay $228 a month and am never benind on my bill.
Question