Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (536.4K)
Is it the same on other devices? TV box, streaming device, or mobile device?
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
Question
user_appx0g Hello, has your mobile concern been addressed yet?
Trade in old phone
Hi, I recently bought a new phone from Xfinity, and I want to trade in my old phone. How can I do that?
Question
Internet Service Disconnect before Payment Due Data - Account Show Inactive
My Xfinity Internet service suddenly stopped working on October 9, 2026. I started my service on September 23, and my first bill is not due until October 18. However, my account shows “Disconnected,” and Xfinity Assistant says my account is no longer active. I did not request cancellation. I also ha
Question
•
Your Home Network
I'm sorry you haven't been reached back out to, but we'd love to help with this further. To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
Question
Unfortunately, bridge Mode and personal-router configurations do not support the full symmetrical-speed experience.
XB10: 2 Gbps symmetrical plan: download capped at ~300 M with clean signal, and Bridge Mode leaves NAT active (no DHCP lease to my router)
I upgraded to the 2 Gbps symmetrical plan this week and swapped my customer-owned DOCSIS 3.1 modem for an Xfinity XB10 (model CGM601TCOM, firmware Prod_25.1_PD, Mercer Island WA). I have two separate issues and would appreciate an Official Employee looking at the provisioning on my account. Issue 1
Question
Thank you for reaching out to us about this @FilmFan42. Since the picture freeze is happening only on channel 189 while your other channels look great, this usually means there is a slight glitch with that specific channel's feed or a loose connectio
In Chicago, TV show starts and stops.
I'm in Chicago, and I'm trying to watch the Amazing Race on Comcast channel 189 (CBS in HD). Unfortunately, the show keeps starting and stopping. This phenomenon seems to be happening only on channel 189. This phenomenon is not happening on channel 187 (ABC in HD) or on channel 188 (NBC in HD). What
Question
New ARRIS G34 works with phones and iPads, but TVs and PS5 have no Internet
I bought an ARRIS SURFboard G34 today and activated it with Xfinity. It has a solid blue light. Our iPads and iPhone have Internet through its Wi-Fi. I confirmed the iPhone works with cellular data turned off. However, our TVs and PS5 connect to the network but cannot access the Internet. The PS5 no
Question
•
Customer Service
user_b0o7bd Thank you so much for stopping in for help with your stream app on a Roku that is having issues. There are currently no known issues with our Xfinity Stream app on any device, and we would love to look into this for you and get informatio
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
Question
@user_6l3omd Maybe they are trying to get us senior to give up are land lines.
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
Question
I just want to confirm that the XB10 won't get full symmetrical speeds in Bridge Mode. I have been trying for over a month to get my 1gig up/down plan upload speed fixed. Download is fine, but upload speed is currently capped at 500 mbps max. I had a
XB10: 2 Gbps symmetrical plan: download capped at ~300 M with clean signal, and Bridge Mode leaves NAT active (no DHCP lease to my router)
I upgraded to the 2 Gbps symmetrical plan this week and swapped my customer-owned DOCSIS 3.1 modem for an Xfinity XB10 (model CGM601TCOM, firmware Prod_25.1_PD, Mercer Island WA). I have two separate issues and would appreciate an Official Employee looking at the provisioning on my account. Issue 1
Question
@Kelmch Me also. I am 80. I think maybe they are picking on me also.
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
Question
I sent a direct message.
Xfinity Rewards Member Favorite All Gone
Every Thursday there are new member rewards and every Thursday one or more of them are marked “Member Favorite-All Gone”. This week it’s Nightmare on Elm Street to own, all gone. I’ve even tried looking at 12:01am on a Thursday and still see this. What’s the point of offering rewards that can’t be r
Question
@jdawg90 And here's the other thing I just noticed this morning: Once I've set a program to record and the recording is in progress, if I then try to stream it live, say, half an hour into the program, instead of picking up at that point in time the
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
I am having the same problem. Not just with one person but everyone I call .Are you say 15 of my friend got together on the same day and got spam call filtering. it happens with every call.
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
Question
user_iaux9w Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Xfinity totaled the stucco on my brand new home while installing fiber.
Guy shows up asking me "Where do you want me to put the fiber?" I told him upstairs on the second floor. I assumed he knew what he was doing. So I let him work while I was moving boxes and unpacking. After like an hour or two of him working the internet is tested and running. I go back home for a fe
Question
@StockBoy I'm assuming you haven't been with Xfinity TV service for very long? Bizarre issues that take too long to fix are frequent. About 10 years here. I think I have Stockholm Syndrome because I haven't left. Maybe some day I'll leave for a bit
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
so the xione cant record multiple shows at once? that will definitely be a problem for me then
tv box upgrade
Hello, what are the proper upgrades for these boxes. 1. XG2v2-P 2. XiD-P they are not 4k compatible so Ive been trying to upgrade them and they sent me 2 XiOne to replace those 2 devices.
Question
The XiOne and Xi6 do not have drives for local recording. They use the cloud and the number of simultaneous recordings is apparently based on your program plan. I've read that the premium plans can do six, the same as the XG1v4, but have also
BIslander
commented
14 hours ago
to the conversation:
0
0
tv box upgrade
Hello, what are the proper upgrades for these boxes. 1. XG2v2-P 2. XiD-P they are not 4k compatible so Ive been trying to upgrade them and they sent me 2 XiOne to replace those 2 devices.
Question