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Returning gateway once upgraded
I cannot return gateway to store,I live nowhere near one. Medical issue don't allow me to get to it. I don't have a printer either. Can I take to UPS store?
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Customer Service
user_42731i Thank you for stopping in for help with your connection stopping after your move/recent changes. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the n
Every time we move service or change modems Our service works for a week then it does not work they always say to many modems in system but
Please advise. We have several properties and also moved a few months ago. all our services experience the same issues every time. the service once moved or after initial instillation works for about a week. Then it stops working. We have a current property that Xfinity assistant diagnosed a bad mod
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Thanks. Done. Looking forward to your response on the other forum.
Formal complaint regarding supervisor intentionally disconnecting call — requesting corporate escalation.
I am requesting a formal escalation to Executive Customer Relations regarding the conduct of a supervisor I spoke with yesterday. During the call, the supervisor intentionally ended his participation in the conversation while the telephone connection itself remained active. I remained on the line af
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Emails going to trash rather than inbox
My emails are going to trash file rather than to inbox
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user_phmtqj We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your concerns, are you seeing any on-screen error me
Tech support
I've checked the connections, but still no signal. The secondary box. Please help!
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Change of ownership
I would like to transfer the ownership of my Xfinity internet account to another person
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Customer Service
Merged account without concent
On 8/24/26, my son and I visited an Xfinity store. In front of the sales representative, my son explicitly requested his account be canceled. The representative stated she would take care of it. Instead, she left the account active, resulting in 3 months of unauthorized, past-due billing on a servic
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Devices
xtian107. Hello, and thank you for taking the time to share this feedback. I'm very sorry to hear about your experience and can certainly understand how frustrating it would be to feel that your concerns weren't being addressed, especially when you w
Representative Service Complaint
I wanted to complain about your representative, “Carla” Who I Had the unpleasant misfortune of having to deal with. I called about asking why my bill was higher than normal and why each Bill was different for the past couple months and she couldn’t explain it. You can listen to the phone call she ga
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Representative Service Complaint
I wanted to complain about your representative, “Carla” Who I Had the unpleasant misfortune of having to deal with. I called about asking why my bill was higher than normal and why each Bill was different for the past couple months and she couldn’t explain it. You can listen to the phone call she ga
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Customer Service
Drop / point of entry relocation
Hi — I need a drop relocation survey at my current service address (not a move). We are doing a remodel: drywall and insulation are open in the room where I want the new coax point of entry. I already removed the old cabinent/POE and have service on a temporary hookup in another room. Please schedul
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Non-X1 Service
Canceled service without permission
I signed up for the $50/Month (with autopay) 1-Gig internet plan locked for 5 years pricing promotion back in December of 2025. I was told that this promotion could be transferred to other houses in my area if I ever moved, which I was planning on as soon as my lease was up. While I was currently li
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Customer Service
Thanks for posting on our community forums, user_o3uc50. We can help with reporting the box as lost. This should prevent the charge from being charged again. Could you please send our team a Direct Message with your name and service address? Our team
Lost tv box
I lost the tv box that’s not active but I’m still getting charged monthly for awhile now, what can I do to terminate the charges?
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Hello @user_yhwsxt, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Do you currently have a mobile account with us or would this be setting up mobile for the first time? Will y
Free mobile service for one year
I would like to activate the free mobile line for one year, but I don’t have a device
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Thanks. Next time I'll wait until invited before messaging.
CBE Debt Collection. I'm being dunned but I thought I was in good standing with Comcast.
Hi. I'm being contacted by CBE debt collection for a past due Comcast internet debt but I thought I was in good standing. I lived in Vancouver WA and then moved to Houston in May 2025 but I continued my Comcast service when I moved. Can you help me with this? I posted my recent addresses in the DM s
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Thanks for letting us know, @goldfinch645. Our team also helps on X so you are in good hands either way. 😀
Trying to Resolve issue with 100 dollar Technician Fee on my bill
Hello, nobody seems to be able to help me via the phone, and they are just brushing me off. I have a Technician Fee for $100, on my August 10th billing date, for a Technician that never came out in July. I got your new gateway, installed it, and it worked for a few hours, but then it quit working. A
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Free mobile service for one year
I would like to activate the free mobile line for one year, but I don’t have a device
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Customer Service

I do not want to move to yahoo email at this time. How do I get back to my comcast email?
user_6z0a6u
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My comcast email
My comcast email was supposed to switch everything to yahoo email, but it didn’t. I need to get into my Comcast email to get addresses and stuff.
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