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I completely understand your concern, and I want to reassure you that your safety is our top priority. You should never have to worry about your equipment being a fire hazard. While networking devices can get warm, if yours are causing any unease, we
WiFi Pods ssue - that apparently everyone is having
I’m reaching out regarding an urgent safety concern with our Xfinity WiFi extender pods. We’ve recently discovered that several of the pods are overheating—severely enough to leave black scorch marks on the surrounding walls. It appears this has been happening for some time without our knowledge. Wh
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My Xfinity app not loading on my lg smart tv or iPad or iphone
I tried deleting my Xfinity app and reloading it . Also tried relogging in to lg and Xfinity
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Xfinity Stream Website
Did not receive my device credits
I switched from T Mobile to Xfinity and was promised that I would get $400 credit for one phone without trade in and $830 for my other phone with trade in. I sent in my phone for trade in credit but the credits are not showing and even when I chatted with customer service they were unable to help me
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Plan
Block Website: thecore.help
I have had the worst experience with Comcast trying to get a site unblocked. We have tried to get it unblocked several times. A couple before making any changes, and several after rebuilding the sever and having several security analyst tell us there is nothing wrong with the site. We have also spok
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Customer Service
user_orh2j7 We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines. &nb
Unable to access Peacock
When trying to sign in on my peacock, I keep getting an error message that says my email is tied to another account. based on answers I’m seen from the forum. The only solution is getting a promo code for 24 months from you so I would like to request that please. Thank you.
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Hi there, @user_xqbb0m I apologize for the trouble you are running into. Since it's been a few days since you last posted, are you still having the same issues?-Richard
Domain being throttled
I'm the Email Admin for a reputable domain that is being throttled. We are receiving this error message "[Edited: "Personal Information"] delayed. Reason: 4.3.2 - Not accepting messages at this time ('421', ['4.1.0 162.129.199.120 Throttled - try again later. Please see https://postmaster.comcast.ne
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@EG My question was answered by a customer service rep but he did not address the discounts I was concerned with in the issue.
Changing plans
I have been a Comcast/Xfinity customer for the past 45 years. I am thinking about changing my present tv/internet package from Ultimate TV (which I guess is now called Premium TV) to the TV Plus package because I do not even use one-third of the 185+ channels in the plan. My current plan costs inclu
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Can we record/view ChoiceTV content exclusively on XfinityStream (no set-top box)?
Hi! We switched to ChoiceTV with 20hr dvr service a year ago & have been enjoying the flexibility of using both our remaining X1 box and XfinityStream on Roku. If we decide to eliminate our X1 box in a few months (to offset the 2026 price increases) will we still be able to record/view 20hrs of cont
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Non-X1 Service
user_ekkrhx Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"
Xfinity changed appointment with no notice
I had an appointment scheduled with an xfinity technician for today at 12:00pm and nobody showed up. I checked the xfinity assistant and I saw that it says my appointment is now on Tuesday, with NO prior notice about this change in the appointment date and time. Who can I contact about this? (A real
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user_4t64es Please don't try to find any specific agent as it can fail if that person isn't available. Type Xfinity Support in the "To" line which will get you to the first agent available at that time. Any agent available is here for you, and happy
$400 Device Credit Not Applied
I switched to Xfinity Mobile in September 2025 under a promotion that included a $400 device credit on an iPhones. This was the promotion as I got new Xfinity internet connection with 1GB data plan. I added two lines and purchased IPhone 16 Pro and IPhone 16e. But, I observed that bills doesnot refl
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Unable to access Peacock
When trying to sign in on my peacock, I keep getting an error message that says my email is tied to another account. based on answers I’m seen from the forum. The only solution is getting a promo code for 24 months from you so I would like to request that please. Thank you.
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Customer Service
user_kgubq1 Thanks for reaching out about your missed appointment yesterday. That certainly isn't what we like to hear, and we are happy to assist you with getting one out if still needed. Can you send us a direct message with your full name, n
transfer of services
I had a scheduled 1 o'clock appointment for this yesterday. no one showed or called
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transfer of services
I had a scheduled 1 o'clock appointment for this yesterday. no one showed or called
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Sign-In and Account Management
I am a customer subscribed to Xfinity’s 1 Gbps internet service. For approximately two and a half weeks, my service consistently delivered speeds below 300 Mbps, well under the level I am contracted and billed for. During this period, I replaced my x
Upgraded plan to 1gb
Hello i just upgraded my plan to 1gb and its still showing 300mbs on my end. Ive already tried resetting it and unplugging and replugging it in
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user_4365d7 You will need to activate the service included from us at no cost after. You will lose access until the activation is completed, but it can't be activated with an email already active with a paid subscription. To activate the subscription
Peacock Premuim is Charging me monthly
I have a paid Peacock subscription that's now linked to my Xfinity account using the same credentials. I need to cancel the paid subscription so I'm only using the free Xfinity version. Please remove and/or unlink the paid subscription from my account so I no longer get charged.
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Angel TV app!
I too would like for Comcast/Xfinity to add the Angel TV app to their app lineup. Come on already.
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Xfinity App
Upgraded plan to 1gb
Hello i just upgraded my plan to 1gb and its still showing 300mbs on my end. Ive already tried resetting it and unplugging and replugging it in
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Your Home Network
user_dl60ao Let's take a look at your account and see what we can do. Please feel free to send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon
Upgrading to peacock premium plus
I recently enrolled in the 1 gig internet plan with peacock premium. I tried to upgrade the plan to peacock premium plus via the stream store. I add it to my cart, review all the billing details but when I click submit order I receive a message "Sorry, looks like you will need help completing this o
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I have 3 and a wood framed house, don’t want a fire , would like increased WiFi range due to printer and office on opposite end if house That’s why I got these to begin with, I need options to resolve ,
user_tx6vmg
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WiFi Pods ssue - that apparently everyone is having
I’m reaching out regarding an urgent safety concern with our Xfinity WiFi extender pods. We’ve recently discovered that several of the pods are overheating—severely enough to leave black scorch marks on the surrounding walls. It appears this has been happening for some time without our knowledge. Wh
Question