Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (432.8K)
cannot get an agent
I am cancelling my service but cannot get an agent. I am not continuing my service as my new roommate has a dish thanks [Edited: "Personal Information"]
Question
•
Customer Service
user_88kl9f, Thank you for reaching out. I hope you are doing well today. You can manage your network names on the Xfinity App, which you can read about here: https://www.xfinity.com/support/articles/view-change-wifi-password. Let me know if you
disable a wifi network
Somehow we ended up with two SSIDs/wifi networks, very similarly named (difference is use of lower case or capital letters). I'd like to get rid of one. How do I do that? Is "forgetting it" on all devices enough?
Question
Thanks for posting on our community forums, MasonB2. I’m sorry to hear you’ve been dealing with slower upload speeds. I know how frustrating that can be, especially when you need a stable connection for work. I do want to reassure y
Upload speeds throttled?
Hi there, I am looking for help because I need ~40mbs upload speed for work, but recently my speeds have been stuck at 20mbs upload speeds? Anyone else having this issue? How can I get support to not throttle my upload speeds?
Question
@reggie77, Thank you for confirming. We will follow up with you in a direct message.
ESPN Unlimited authentication with Xfinity account?
When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e
Question
Yes, I was able to verify my sms and email with the verification code. It's only been around 21 hours since I've changed it. I'll try waiting a while longer then.
Unable to Update Payment Method
I recently updated my phone number and email. After the updating and verifying them I'm no longer able to add/update my payment method. You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address
Question
@XfinityEva It started with the new XB8. I had no issues when I used XB6.
PC Internet/Wifi keeps disconnecting/slow internet
My issue is that my PC internet keeps disconnecting or gives me slow internet speed. For context I recently switched from Gateway model XB6-T to XB8-T. So far other devices like phone and smart tv works fine but my PC which uses an ethernet adapters(TP LINK AV1000) gives me issues. At first if I res
Question
Thank you for reaching out here. I will be happy to take a look further at your account from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Cl
Nashville outage status
Hi I was hoping you can give me a timeframe or status on when you think service will be restored. We have had power since Friday. Thank You!
Question
Excessive time delays for receiving emails
This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun
Question
•
Hi there, @user_e2sven! Thanks for reaching out about your new card that you want to use for your payments. This link shows how to manage your automatic payments in the Xfinity app, https://www.xfinity.com/support/articles/setting-up-auto-payments. T
Update Credit Card Number
have a new credit card. I have previously authorized my monthly payment to be taken from my credit card. I want to continue with , but weant to give you the new card numbner
Question
@user_2q1okx @XfinityJohnG Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust
Question
Hey @user_z2ullf, Thank you for visiting our official Xfinity Forums Community support page. With the recent changes to the preferred contact methods to the Xfinity ID, were you able to verify the contact information by receiving a verification code
Unable to Update Payment Method
I recently updated my phone number and email. After the updating and verifying them I'm no longer able to add/update my payment method. You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Service
need phone number or actual live person to talk to about cancelling service. this is rediculous to not even be able to find a phone number.
Question
@user_wuz63z thank you for sending the direct message, I was able to locate that and will follow up with you there to continue.
Outage
1.25 outage no updates work from home . I will also be looking into a different carrier
Question
3 weeks later and still NO RESOLUTION. They keep opening one ticket after another. Worst experience ever!!
Did not receive my device credits
I switched from T Mobile to Xfinity and was promised that I would get $400 credit for one phone without trade in and $830 for my other phone with trade in. I sent in my phone for trade in credit but the credits are not showing and even when I chatted with customer service they were unable to help me
Question
Thank you very much for letting us know here how you were able to get that resolved. You are correct that it is harder to diagnose any technology issue. If you have any further questions or concerns we are always happy to answer them here.
Internet going in and out
Started yesterday afternoon. Affecting all devices. Chatted with 3 assistants without resolution.
Question
Cancel Service
need phone number or actual live person to talk to about cancelling service. this is rediculous to not even be able to find a phone number.
Question
•
Customer Service
Okay, thank you very much for that information. I would like to take a further look into your issue from our end for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private me
devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust
Question
Good day user_bfptft, and thanks for bringing your question to our community! To confirm, are you trying to port an Xfinity Mobile line out to a new carrier? If so, you can request a pin directly from the Xfinity app or website after securely logging
XfinitySeth
commented
14 hours ago
to the conversation:
0
0
Pin number
I need a PIN number to release my number
Question