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Xfinity Support
Xfinity Support I need to schedule a tech appt. The ai chat assistant won't do it - just goes through the useless troubleshooting steps repeatedly. the modem lights for us/ds only blink - they never stay on.
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Customer Service
My name is [Edited: "Personal Information"], address [Edited: "Personal Information"], I am losing part of my 2 year service contract and also my $10.00 mobile discount. My bill is presently $333.00 a month going to be $360.00 in January and then jum
How can I get a loyalty credit my contract is about to expire, I am a loyal customer for over 15 yrs and have 5 services with you
How can I get a loyalty credit my contract is about to expire, I am a loyal customer for over 15 yrs and have 5 services with you. My bill is getting very high and I cannot afford the lost of my contract discount and the new increases we are getting the first of the month. If a loyalty contract is p
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Greetings @user_kxrcxi, thank you for letting us know what troubleshooting steps you have already taken. We'll want to take a closer look at your signals, and try to resolve things on our end. If you could send our team a direct message with you
Unstable picture
On various channels i'm getting pixelated pictures. I have checked the cables and I have reset the box twice.
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user_t422hr - Our team is here to help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon locate
Free ipad and promotion scam from Xfinity agent
I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! S
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@Jtrinh Thanks for adding a post to the community. If you stopped service today, you'll see the confirmation email within the next 72 hours. If the service is set to stop in a future date, it will be within emailed in the same window after it closes.
Cancel Service
Good evening, I had just called roughly about a couple hours ago about canceling the internet service. I was just wondering if I will be receiving a confirmation email that it was processed.
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They are still doing it. Almost got hit with the same scam. Glad I read the fine print. Cant even trust comcast to not scam their own loyal customers.
Free ipad and promotion scam from Xfinity agent
I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! S
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Unstable picture
On various channels i'm getting pixelated pictures. I have checked the cables and I have reset the box twice.
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Customer Service
Unspecified $10 Service Charges
Hi my bill this month costs $10 more than last month. The only discernable reason is a message that states: Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan.I was promised $50 for a year. It is extremely disappointing that xfinity is springing
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Billing
Outage
I want to know why I am the only house without service. Outage update says as soon as possible. It was supposed to be fixed 3 hours ago. Therd is no storm or power outageI want to lodge a complaint and can't get a person.
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Customer Service
@COOKBOOK1 it is not you. There is something wrong with the Paramount + App on the Xfinity X1 cable boxes. The resolution is terrible and grainy. I have a Sony Smart TV in the same Internet as my cable box and the picture is crystal clear on the same
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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user_dfq7ef - Thank you for choosing Xfinity and joining the Forums community for help. You've reached the right place. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support&rdq
Not working
We’ve had a lot of issues our Internet is not working. It’s not showing up as Wi-Fi on any device. We can’t connect to it.
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@user_ghcdq4 There is a line that goes by my room outside I would like it to enter my room from outside Where does the line start and where does it terminate? Do you have an account with Comcast?
Schedule a tech to install coax outlet
There is a line that goes by my room outside I would like it to enter my room from outside
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Can I schedule a tech to come out please
Schedule a tech to install coax outlet
There is a line that goes by my room outside I would like it to enter my room from outside
Question
Schedule a tech to install coax outlet
There is a line that goes by my room outside I would like it to enter my room from outside
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Customer Service
[Edited: "Inflammatory"] because I specifically said I switched back to my original plan because your [Edited: "Inflammatory"] customer service people didn't know what they were doing! So finding the xfinity stream app just means I found it. I
Customer Service Incompetence
Switched plans to 1 gig internet, streaming and 2 yrs free peacock. I specifically asked the customer service person if all I had to do was turn the TV on to make it work. She said yes. WRONG! Was watching TV, screen went black and said "something is not quite right. Call xfinity." And there was a e
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Hello @user_ghcdq4, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Are you a current customer with us?
XfinityChelseaB
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Schedule a tech to install coax outlet
There is a line that goes by my room outside I would like it to enter my room from outside
Question