Xfinity Community Forum

Well, per the Edison support, while I didn't remove the app completely, I deleted the account, rebooted and added the account back. I had saved a screenshot of the settings, as well as referencing Xfinity's setup specs, and the account sends and rece

kewpy

commented

12 hours ago

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Getting repeat notices about new device connected for the first time (Wife's phone)

I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2

Question

Okay thanks for confirming. Are you able to try removing the Xfinity email from Edison all together and set it up like new again to see if that restores the notifications?

XfinitySeth

replied

13 hours ago

to the conversation:

0

Getting repeat notices about new device connected for the first time (Wife's phone)

I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

13 hours ago

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U

service in nasvhille

When will it be fixed on hillsboro road??? it has been two weeks and nothing!!!

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U

Pay bill

I need to change the credit card on my account.

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Billing

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Hi there, @user_rj7ose ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I understand how concerning it is to be billed for service at your old address. Please be assured you reac

XfinityRichard

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13 hours ago

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Billing my old address from 9 years ago

I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance

Question

user_a7n8dq thank you for using the Xfinity Community Forums page to reach out today. Our forums team is more than equipped to assist you with your service related concerns. Can you share with me the technical steps you have already taken to address

XfinityMarcus

commented

13 hours ago

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Customer Service

I have now spoken with three different customer support representatives via chat regarding ongoing internet issues on my account. We experience service problems at least every other day. During my first interaction, I was told our modem was faulty and that a replacement would be sent on January 27.

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U

how do you want me to contact you ?

user_rj7ose

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13 hours ago

to the conversation:

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U

Billing my old address from 9 years ago

I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance

Question

U

service in nasvhille

When will it be fixed on hillsboro road??? it has been two weeks and nothing!!!

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Customer Service

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We were unable to locate your address because the address you provided was not complete as reflected in our system, but thank you for confirming the information we needed so we can proceed. I will be following up with you shortly 👍 Additionally, res

XfinitySeth

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13 hours ago

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U

Xfinity outage in Nashville

I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru

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Service outage

There is a continuous amount of service outages in my area due to XFINITY. If I am paying for a service every month I expect consistent service. I have only requested one service credit this year and apparently I have a limit now? “

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Your Home Network

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@user_00pnec We'll need to obtain your personal information in order locate your account and then complete the authentication process. This is something that cannot be done publicly. I'll be on standby waiting on your DM.

XfinityRaul

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13 hours ago

to the conversation:

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U

Billing my old address from 9 years ago

I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance

Question

C

Major Speed loss, intermittent connection issues every few minutes after so-called “Enhancing the Xfinity network” maintenance email?!?!

I received communication from Xfinity on 1/19/26 that I should “prepare” for “work in your area on 01/26”. This was an understatement, I should’ve prepared to have no internet! They’ve broken my entire neighborhood’s connection with abysmally poor speeds, intermittently, sometimes non existent conne

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Your Home Network

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None of our agents will be able to access direct messages to individual agents. But you can direct message our Forums team directly using the steps below if you have any questions or need assistance and the message will get sent to someone who is wor

XfinityMatthew

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13 hours ago

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Is there a wifi signal strength meter on the Xi6 ?

I have a mix of wired and wireless Xi6, and generally they work well....however one STB indicates low WiFi - is there a signal strength meter/readout on the menu of the Xi6? Than would be handy when finding a good location.

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U

Will someone connect me?

user_00pnec

commented

13 hours ago

to the conversation:

0

5

U

Billing my old address from 9 years ago

I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance

Question

U

I have responded to the very stupid response that you all gave about somehow being unable to locate the account. I've had Xfinity at this same address for years. It is apparent that as I suspected nothing is being done to restore Internet for the apa

user_zjt0r1

replied

13 hours ago

to the conversation:

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U

Xfinity outage in Nashville

I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru

Question

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gladly will post publicly. Waiting for a call back/ please contact me

user_00pnec

replied

13 hours ago

to the conversation:

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U

Billing my old address from 9 years ago

I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance

Question

tnx OrlandoM...nice to meet you.....do u have PM?

Phast1

replied

13 hours ago

to the conversation:

0

Is there a wifi signal strength meter on the Xi6 ?

I have a mix of wired and wireless Xi6, and generally they work well....however one STB indicates low WiFi - is there a signal strength meter/readout on the menu of the Xi6? Than would be handy when finding a good location.

Question

Yes, I've looked at that, thank you for the suggestion. As mentioned, notifications have been working for Comcast mail flawlessly for 2 years now, but suddenly stopped.

kewpy

commented

13 hours ago

to the conversation:

0

1

Getting repeat notices about new device connected for the first time (Wife's phone)

I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2

Question

U

Customer Service

I have now spoken with three different customer support representatives via chat regarding ongoing internet issues on my account. We experience service problems at least every other day. During my first interaction, I was told our modem was faulty and that a replacement would be sent on January 27.

Question

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Customer Service

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Hello user_bum8k2 , depends on how long it has been. Usually 90 days of inactivity will discontinue it on old accounts. But as our Forums Expert @Again suggested you can try contacting the Customer Security Assurance team to try and get access back.

XfinityMatthew

commented

13 hours ago

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Trying to Log into Email Account [Edited]

I'm trying to log into this account [Edited: "Personal Information"] It was our families secondary account. But it's been awhile since I've checked it. Does this account still exsist?

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