Xfinity Community Forum

@bagelswitch, thanks for posting on our Xfinity Forums. I see you also reached out via our live chat feature and I will be reaching out there shortly.

XfinityAbel

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7 hours ago

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Dummy post to enable direct messaging

I've been told to access https://forums.xfinity.com/direct-messaging in order to message support w/ an account issue, but apparently that is impossible without first making a public post . . . so this is it.

Question

Thank you for reaching out to us here. I am sorry to hear of that experience, and will be happy to look further into that issue from here. Have you also reached out to our customer security team at the https://spa.xfinity.com/help site for assistance

XfinityJohnG

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7 hours ago

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Email password reset, Iphone email broken -(plus 400 error on Xfinity reset page)

Lots of weird issues with Xfinity password today. 1. 7am I get an auto email: "Your password has been reset" -- I did not go to my email or reset my password. 2. Later, I check email online. Xfinity forces a password reset. I create unique password. I do get email online.... BUT - 3. I cannot receiv

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@bagelswitch @XfinityAbel Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.c

EG

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7 hours ago

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Dummy post to enable direct messaging

I've been told to access https://forums.xfinity.com/direct-messaging in order to message support w/ an account issue, but apparently that is impossible without first making a public post . . . so this is it.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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Network Status

Cannot connect with a live agent for 2 days. Automated support did not help and every time I typed a message to them Nothing happened. I am a silver member.....over 40 years. Network Status for Xfinity plan No Cable connection No internet access No local access In settings it says my connection is g

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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Wish I could buy your WiFi…

I have tried 3 times to purchase the 1 gig WiFi plan. And have ran into errors or the website restarting. Your website keeps kicking me out and won’t allow me to create an account! I have been with Quantum Fiber for a while and they aren’t much better. So please let me leave them for you. I want to

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Dummy post to enable direct messaging

I've been told to access https://forums.xfinity.com/direct-messaging in order to message support w/ an account issue, but apparently that is impossible without first making a public post . . . so this is it.

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Customer Service

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Hello @AndyT13 I hate to hear that you have been having issues with your billing. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a

XfinityDuron

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7 hours ago

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Formal Complaint

I recently joined Xfinity last month. While on the phone with the agent, they told me a set price including promotions. So I agreed to it and switch carriers. My first bill came in and it’s higher than promised. I spoke to a new agent who, by the end of the chat, said I was set and they have fixed t

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I followed these steps. This is crazy that I can't just call! I have been a small business owner for 37 years. I would be out of business if my customers were given this level of service. Thanks for reaching out! I hope someone tr

user_gmnnma

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7 hours ago

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Xfinity Service under constant outage. Can't rely on the service and am not allowed to talk to Agent because I'm in outage! ???

I have been under an outage for over 1 month and my service is so unreliable I can no longer run by business from it. I cannot contact support because I am always under and outage. No one has contacted me. Worst yet my phone is disconnected saying "Agents can not help you while you are in an outage!

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Wish I could buy your WiFi…

I have tried 3 times to purchase the 1 gig WiFi plan. And have ran into errors or the website restarting. Your website keeps kicking me out and won’t allow me to create an account! I have been with Quantum Fiber for a while and they aren’t much better. So please let me leave them for you. I want to

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Customer Service

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Thanks for reaching out @user_dwr18u! I’m really sorry you’ve had to make multiple calls and spend hours trying to get this resolved. If you requested cancellation for 2/28 and were told more than once that you wouldn’t be billed pa

XfinityAldrik

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7 hours ago

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Canceling service

4 phone calls, 4 hours+ They said it was cancelled 2/17 for 2/28. It is still open and billing. I cannot go to store. I will NOT pay past 2/28. 3 agents said ok no charges and last agent said no way I owe. Cancelled on 2/17 2/24 both for 2/28 internet & landline.

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Hi @user_qegp4w! Thank you for reaching out to us using Xfinity Forums. We understand the frustrations you are having in trying to enjoy our service on our 4K box that you haven't gotten yet. That is not the experience we want you to have. We typical

XfinityMelinda

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7 hours ago

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4k box still has not shipped

On February 1st I undated my service and the 4k tv box still has not been shipped. I tried again on March 1st, the ai messager was useless and the 4k tv box still has not shipped. Any updates or advice on how to get the 4k box shipped. Seems like it should have been easy, have never had this kind of

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Canceling service

4 phone calls, 4 hours+ They said it was cancelled 2/17 for 2/28. It is still open and billing. I cannot go to store. I will NOT pay past 2/28. 3 agents said ok no charges and last agent said no way I owe. Cancelled on 2/17 2/24 both for 2/28 internet & landline.

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Customer Service

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Formal Complaint

I recently joined Xfinity last month. While on the phone with the agent, they told me a set price including promotions. So I agreed to it and switch carriers. My first bill came in and it’s higher than promised. I spoke to a new agent who, by the end of the chat, said I was set and they have fixed t

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Billing

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Thank you for posting on our community forums, user_9elv4e. I'm sorry to hear the internet was disconnected ahead of time. We'd be happy to help! Could you please send our team a Direct Message with your name and service address? Our team can take a

XfinityDilary

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7 hours ago

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Premature closure of Internet connection

I am moving on the 1st of April, but my internet has already been disconnected. I paid for the full month of March and expect Xfinity to honor their agreements. WHEN WILL MY INTERNET BE BACK??!

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I am having the exact same problem. Eager to hear a solution.

user_ew86h2

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7 hours ago

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Xfinity App something went wrong

When trying to change my SSID and password I get error something went wrong. I have tried restarting my router, unplugging my router, clearing cache and app data and uninstalling the app but I get the same error.

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Hi @user_gmnnma, I'd be more than happy to look into this ongoing service interruption further. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign

XfinityAbel

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7 hours ago

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Xfinity Service under constant outage. Can't rely on the service and am not allowed to talk to Agent because I'm in outage! ???

I have been under an outage for over 1 month and my service is so unreliable I can no longer run by business from it. I cannot contact support because I am always under and outage. No one has contacted me. Worst yet my phone is disconnected saying "Agents can not help you while you are in an outage!

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user_9rus6l I am glad to hear that! Please let us know if you have any other quetions or concerns we can help with.

XfinityBrianH

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7 hours ago

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WiFi Modem Delivery

I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a [Edited: "Possible malicious number"] when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver

Question

My DVR issue has been resolved and I am back up and running. Thank you!

OldTVGuide

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7 hours ago

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DVR NOT Recording - Red Circle with /

DVR NOT Recording - Red Circle with X, 7% full, Network works fine, I have dual WAN 2.4 GB/s Xfinity and AT&T, Been working fine for years, all of a sudden 3/14/2026 no recording is allowed.

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This is rediculous. How long does it take to fix this problem by switching the comcast email over to an att.net email. This has been ongoing for over a year. I'm ready to leave Comcast (or am I actually leaving Xfinity?) given this absur

user_895c98

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8 hours ago

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My Comcast email account stopped working

My mail.comcast.net says the server is not responding

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In this month you are the first human I have interacted with. I want to see what can be done about a credit but equally important is to get the service right. Why is it failing mid day, every day? How do I get to have someone check what

user_gmnnma

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8 hours ago

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Xfinity Service under constant outage. Can't rely on the service and am not allowed to talk to Agent because I'm in outage! ???

I have been under an outage for over 1 month and my service is so unreliable I can no longer run by business from it. I cannot contact support because I am always under and outage. No one has contacted me. Worst yet my phone is disconnected saying "Agents can not help you while you are in an outage!

Question