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Now Wi-Fi pass
Cant login, cant login on router - only able to use 1 device - support won’t answer because the ai won’t generate a ticket for an account i “dont have” even though the internet is working a purchase was made and I have a transaction ID
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Customer Service
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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Sign-In and Account Management
Monthly Bill Changed with No Notification
I have the xfinity internet plan for 600 mbps and have had this plan since May 2023. I have been paying $50 to $50.20 for this plan, but this month I was charged $105.20, which is more than a substantial increase. I have not received any email or notification from xfinity for this change in price an
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Billing
I have received no communication from Comcast and all payments have gone through. I often make multiple payments in a given month since my bill is so high which I should be allowed to do. I should not be inconvenienced to have to pay cash at a
Need to pay in person
I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin
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Thank you for letting us know! Are you seeing any error messages when tuning to those channels?
MeTV and H&I will not load
MeTV and Heroes & Icons channels will not load on my X1 box in North Fulton. This has happened multiple times in the past.
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user_n13i2k Thank you so much for stopping in for help with removing some of your steaming subscriptions. Have you checked to see if you are able to use the My subscriptions page to remove the ones you no longer need?
How to cancel the streaming service on my internet plan
I wanted to remove the add-on Netflix an HBO subscription from my internet plan but it seems like I need one of you guys' reply to start a DM.
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Packet loss occurring again. [6/24/2026 7:01:11 PM] Request timed out.[6/24/2026 7:01:12 PM] Reply from 98.137.11.163 [35 ms][6/24/2026 7:01:14 PM] Reply from 98.137.11.163 [49 ms][6/24/2026 7:01:16 PM] Reply from 98.1
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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We appreciate your feedback @user_94tld1, and are happy to pass it along. Thank you for working with us on our Forums, and we truly appreciate your patience while your service was being restored. If there’s anything we can assist you with in
xfinity app, tv and xfinity outage map not working
My Xfinity tv will turn to any channel but then only display a black screen, my xfinity app is not loading, and the xfinity outage map will not load as well. Is Comcast Xfinity down? Many cable customers say yes https://www.atlantanewsfirst.com/2026/06/22/is-comcast-xfinity-down-many-cable-customers
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We will get this figured out. Did you have no problems with the service at that same location before the storms? What troubleshooting steps have you tried so far like restarting the device or resetting the network?
No cellular data when not connected to wifi
My daughter and I basically are not able to use our phones if we are not connected to WiFi. We have had bad storms recently and our power has gone out several times unfortunately and we weren’t even able to pull up a website to get updates on when the power would be restored.
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Yes I’ve tried everything to troubleshoot and also went to an xfinity store for help. All they were able to tell me was that it should be working…ya but it isn’t.
No cellular data when not connected to wifi
My daughter and I basically are not able to use our phones if we are not connected to WiFi. We have had bad storms recently and our power has gone out several times unfortunately and we weren’t even able to pull up a website to get updates on when the power would be restored.
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No, just wish the response was same day as outage.
xfinity app, tv and xfinity outage map not working
My Xfinity tv will turn to any channel but then only display a black screen, my xfinity app is not loading, and the xfinity outage map will not load as well. Is Comcast Xfinity down? Many cable customers say yes https://www.atlantanewsfirst.com/2026/06/22/is-comcast-xfinity-down-many-cable-customers
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Hey there, @user_th05kg, thanks for reaching out through Xfinity Forums regarding the issues with your cellular data. We would be happy to help with troubleshooting. Have you tried any troubleshooting already? Are you still having the same issue?
No cellular data when not connected to wifi
My daughter and I basically are not able to use our phones if we are not connected to WiFi. We have had bad storms recently and our power has gone out several times unfortunately and we weren’t even able to pull up a website to get updates on when the power would be restored.
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user_bbog24 - Thank you for your feedback. In some situations, if there’s a history of declined payments, returned or bounced transactions, or certain other account activity, Xfinity’s automated system may temporarily limit online payment
Need to pay in person
I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin
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Email upgrade
Why do I keep getting emails telling me to upgrade my email to Yahoo email and none of the links I follow Work. Then when I login and ask Xfinity assistant It says that my email is not ready to upgrade? What is going on?
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Sign-In and Account Management
the app is not capable of changing speed profiles. that has to be done by a tech. my upload speed is better. my download speed s bit better gojng from 6 to 40 but my plan is 2100 up 300 down. down should be st least 200s. its not my modem as i just
low speed
Hi, I’m on the 2100 Mbps plan, but my modem isn’t getting the correct speeds. I own my modem (Netgear CAX80), and it’s fully compatible with the plan. The issue is that my modem is only being set up for around 300 Mbps, because all my speed tests cap at about 285 Mbps. That usually means the wrong s
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There are a lot of people posting on the forum the last two months with the same problem. Why hasn’t it been resolved. And why doesn’t anyone know how to fix it?
Need to pay in person
I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin
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Hi lukenamop, Were you running into similar issues on your end? If so, when you log in, are you able to access every other area of your account, like statements and billing?
Gateway and "View WiFi equipment" not visibile in the Wifi tab of the app, cannot adjust gateway settings
Basically the title. Gateway is working fine but occasionally need to adjust settings. The gateway does not show up in the Wifi tab of the app nor under "Xfinity devices". I assume that has to happen in order to be able to select " View WiFi equipment", which I don't see anywhere. Sure enough, using
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Hey @user_a6c0ca, Thank you for visiting our Xfinity Forums Community support page. We appreciate you showing interest in the Xfinity Email transition to Yahoo Mail. Can you please visit https://www.xfinity.com/email and select the 'Sign In' button t
XfinityDemitrius
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Email upgrade
Why do I keep getting emails telling me to upgrade my email to Yahoo email and none of the links I follow Work. Then when I login and ask Xfinity assistant It says that my email is not ready to upgrade? What is going on?
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