Xfinity Community Forum

Complimentary peacock activation

Hello I'm a diamond member and I had complimentary Peacock premium. I recently moved and my free peacock subscription is no longer activated. I tried activating it with my new address, but I get an error saying "my Xfinity account is already linked to another peacock account." I've only used the one

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Getting Started

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I have the same issue and see an error that xfinity is having issues and to watch a different channel.

user_0h2kq0

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12 hours ago

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NHL Center Ice Issues

NHL Center Ice games lose connection several times per hour. This issue happened 3 years ago also, are we going to get credit for this? Cannot even watch a game without missing half of it.

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@Jetben900 Same here this is very alarming to see that this is an issue with others.

user_91k4bt

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12 hours ago

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Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps

I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m

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Thanks for checking on that. I will sometimes see that when a new network picks up a show to air. Like TNT airing South Park when it would normally be on Comedy Central. Those will be marked as new when I check them, though repeats. We will need to f

XfinityRay

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12 hours ago

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DVR recording issue

When asking my DVR to record all *new* episodes of South Park, it schedules *all* episodes of South Park -- i.e., new and old episodes. Is this a problem just with South Park? I have made this same recording request on my DVR for other shows, and it works just fine.

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Refund

Can you mail us a check instead of a card

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Billing

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Hello user_1k9qae, thank you for reaching out to bring this to our attention. We appreciate your time, and we would like to get some more information regarding your experience. Please send us a direct message with your full name and complete se

XfinityJeffB

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12 hours ago

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File a complaint

I used your Xfinity app to easily upgrade my Samsung S22 (purchased from the Valley River Center location, in Eugene Oregon) to the S26+. It arrived fast and self activation was a breeze, thanks! Your official website states you are explicitly given the choice to "Drop off at the Xfinity Store" alon

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To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu

Again

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12 hours ago

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Unfixed service and still want to be paid

I called support for weeks when I was having slow service. Every time, I was told everything is fine. No issues or outages. You need to upgrade. My response was; no, How will upgrade fix a slow and intermittent service? If you cannot deliver the speed on the plan, how will you deliver on a faster sp

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user_uyu4ra Hello, I am sorry you are having issues with your new box. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value y

XfinityVictor

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12 hours ago

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new streaming box

I exchanged my streaming box at the local xfinity store today. I've hooked it up and after turning on the tv but am unable to navigate. The voice remote doesn't activate so I can't even try to pair the new handheld remote to the tv. What do I need to do to fix this?

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File a complaint

I used your Xfinity app to easily upgrade my Samsung S22 (purchased from the Valley River Center location, in Eugene Oregon) to the S26+. It arrived fast and self activation was a breeze, thanks! Your official website states you are explicitly given the choice to "Drop off at the Xfinity Store" alon

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Customer Service

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Please cancel my xfinity services

I am no longer in the US. I have been trying to cancel it for months to no avail. Please cancel it. I no longer use it and there's no way to do it. I tried the chatbox and agent, and that doesn't work either. I no longer have a card listed, and I'm still being charged. I'm very frustrated.

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Customer Service

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No. The only one that shows as "new" is the one I actually want to record. All of the others say "repeat".

user_p80evm

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12 hours ago

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DVR recording issue

When asking my DVR to record all *new* episodes of South Park, it schedules *all* episodes of South Park -- i.e., new and old episodes. Is this a problem just with South Park? I have made this same recording request on my DVR for other shows, and it works just fine.

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user_07kiuj Are you trying to watch from the Xfinity stream app? Are you at home or away when trying to do this?

XfinityShawn

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12 hours ago

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Unable to watch local channels on xfinity streaming

Get this message: ‘to play video well, we’ll need to know where you are. Please turn on location services and adjust to high accuracy or battery saving

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new streaming box

I exchanged my streaming box at the local xfinity store today. I've hooked it up and after turning on the tv but am unable to navigate. The voice remote doesn't activate so I can't even try to pair the new handheld remote to the tv. What do I need to do to fix this?

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Accessibility

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Hello, have you tried using the "Available Out of Home" filter to see what’s streamable while not connected to your in-home Xfinity network. I understand, some sports events are not watchable on the stream app, but the ones that are should show

XfinityJeffB

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12 hours ago

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TBS / TNT channels randomly not working on Xfinity Stream

Within the last few weeks or so, TBS and also TNT just randomly come up blank on Stream. They work fine on the cable box though. Is there some issue with these channels? I was trying to watch AEW last night on TBS but it was totally blank. I tried it on a Fire TV, fire stick, and a phone. The same i

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Thanks for the troubleshooting steps you have tried, @user_p80evm. The DVR records based on the guide listings that are provided by the Network. If you look at the information about the shows that are repeats, do you see it show new though it isn't?

XfinityRay

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12 hours ago

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DVR recording issue

When asking my DVR to record all *new* episodes of South Park, it schedules *all* episodes of South Park -- i.e., new and old episodes. Is this a problem just with South Park? I have made this same recording request on my DVR for other shows, and it works just fine.

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I have verified all of these things. And it's still a problem. The shows that get scheduled are all from the same channel -- Comedy Central.

user_p80evm

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13 hours ago

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DVR recording issue

When asking my DVR to record all *new* episodes of South Park, it schedules *all* episodes of South Park -- i.e., new and old episodes. Is this a problem just with South Park? I have made this same recording request on my DVR for other shows, and it works just fine.

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@user_ovc80r what channel number are you getting MOVIES! on?

user_fs3e7r

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13 hours ago

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Movies! Channel gone again as of Sept. 1, 2036

Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?

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verification problem

all sites give errors try again

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Your Home Network

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user_oczisb, Thank you for reaching out, and also thank you to @BruceW for jumping in. If your customer's own equipment has been deemed "end-of-life," it can still be used at this time. You will not, however, see the full performance with that d

XfinityVianney

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13 hours ago

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Netgear C7000v2 — End-of-Life Status and Replacement Requirements

I am an existing Xfinity Internet customer using my own Netgear C7000v2 modem/router, purchased in 2018. My current plan is Gigabit Extra, costing $80/month. Xfinity's equipment compatibility checker recognizes my modem but displays the following warning: "Your modem isn't optimized for the plan you

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@XfinityVianney When I am away from home only. It even shows a screencard that says “This Program Is Not Available on This Device” - or - “Playback Issue :: TVAPP-00243”. This should not be that way especially since live sports on TBS/TNT/Tru

LoLoInOlyTownWA

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13 hours ago

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TBS / TNT channels randomly not working on Xfinity Stream

Within the last few weeks or so, TBS and also TNT just randomly come up blank on Stream. They work fine on the cable box though. Is there some issue with these channels? I was trying to watch AEW last night on TBS but it was totally blank. I tried it on a Fire TV, fire stick, and a phone. The same i

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