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@mrjoshua Yes, try having your email go to Outlook instead. If you're having a problem with this, some customers have reported that going back to the old Outlook and setting up the yahoo servers and then switching back to the new Outlook solved t
completely locked out of email after yahoo migration fails with "something went wrong"
After reading the notice and FAQ about the migration, I decided to go for it. Clicking the link in the Comcast email took me to login.yahoo.com, where I entered my comcast.net email address. This redirects to login.xfinity.com, which tells me I am already signed in: Clicking "Continue" goes to a Com
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@XfinityMartyR Thank you! What do you have for a filter to discard all from edu or some of the Microsoft junk?
LOUSY SERVICE FOR THE MONEY!!
What EXACTLY do I pay $79.00 for? Is it the the FILTERS that don’t work? Or maybe it is refusing to mail a spam report to Microsoft or other provider because it contains Spam? Perhaps it is the flood of Spam you let through?
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Internet restore update
I have been without internet for 2 weeks now with no updates on the app or through texts. Still says under investigation due to weather. Well, the weather has been cleared the past week. No ice or snow left, so where is my internet? Xfinity customer service phone doesn't work and just drops my call
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Customer Service
user_xj4wp6 Do you see any error codes or messages when this happens?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hey there user_lhez72, thanks for reaching out through our community forums! I'm sorry that you've been having issues making a payment online. Are your running into issues when trying to process the payment or when trying to log in to your account? A
Tech support - you make it impossible to pay bill!
I've been trying and tyrying to pay my bill for days now. For reasons I will NOT go into there, I cannot use your robotic method on the phone. I've been trying to pay online but keep getting 404 Bad Gateway. No human will answer any phone no matter what I say or do. Multiple times your Robot (phone0
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user_d1xoc1, totally understand your frustrations. I clicked on the link and received no issues. There could be a wide range of circumstances you're receiving that prompt. The first thing I noticed is, you're using Firefox. Perhaps try with another b
Suspicious application detected by anti-virus software while using xfinity data usage page
When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.
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I have been having issues with x-finity app for past month. I reinstall the app and then could not sign in. When I do finally sign in the app will stop working the next day. Most of the time I can’t even get the scheduling of the channels on the app.
Xfinity App doesn’t work at all
Xfinity App hasn’t worked since I got internet a week ago. It doesn’t work on my phone or tablet. I’ve deleted and reinstalled the app multiple times, cleared old data, and ensured I was downloading the up to date version. Absolutely nothing works and it’s incredibly frustrating. As soon as I log in
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To summarize what you can read on the thread, multiple people have confirmed that the problem does not exist when watching Disney + on a smart TV, web browser, tablet or phone. No one on this thread has a problem with Disney + on any device other tha
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hello, user_s794fj. I understand how frustrating ongoing issues like this can be, especially when you’re trying to enjoy your service. This is a known, ongoing issue with Disney+ and has been reported to affect platforms beyond just Xfinity box
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hey there, @user_ril8rb, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with scheduling a tech appointment for your services. We want to ensure that your services are up and running. If you can pl
Schedule Technician Visit
I am trying to schedule a technician visit to help me connect to the fiber in the building. The Xfinity Assistant does not work so I have no way to schedule a service appointment. Can an official employee allow me to DM details so I can schedule an appointment? Thank you.
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Comcast giving me a promo 2 months ago, $123, then they raised price to $156 saying it’s not available now. Every other month my price for
On a promo for a year, 2 months later raised my price $23. I’m getting tired of being ripped off and can’t afford it.
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Customer Service
@user_1lbotw You should be able to remove it by using the Xfinity app after selecting the WiFi tab then View all devices and should be listed there to removed. If not let us know and we can get that removed from our end so you don't bump into any iss
Sell old equipment
I was using a Hitron CODA56 as my customer provided modem, until recently, we changed plans and now have an Xfinity provided gateway. Do I need to do anything to deactivate it from my account so I can sell it?
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Cancel service
I would like to cancel service. I don't see the direct message button on my screen.
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Customer Service
Bridge Mode section is blank in the admin page of xfinity gateway
I am having an issue with my XB7 gateway that no enable/disable button shown in the Bridge Mode section. I was on phone with xfinity support for one hour. They did re-activated the XB7 gateway. I have already switched "Admin tool online access" to "ON" in the xfinity app. Still no enable/disable sho
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Your Home Network
Roku not showing local channels
Is there a fix for this? Xfinity stream works fine on my bedroom smart tv without Roku. Living room tv with Roku (both on home wifi), rebooted router, removed and reinstalled app, power cycle - still no local channels (ABC, CBS, NBC).
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Xfinity Stream Website
We are in the similar boat now. We attempted to get an Apple Watch 5 years ago with cellular and had issues getting the cellular to work. We just got two free watches and are having the same exact issue. Xfinity claims its not them. We are so fed up
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Formal complaint — Apple Watch activation failing (10+ hrs on chat); need remote fix, account cleanup, and billing credit
Hi Xfinity (Mobile), I’m a long-time Xfinity customer. My Apple Watch (GPS + Cellular) will not activate on Xfinity Mobile, and I do not have time to call or visit a store. Problem (repeatable): iPhone Watch app → Cellular → Set Up Cellular → Xfinity page says it’ll add a line → Get Started → “gathe
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