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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Terrible service
I had a scheduled appointment and no one showed up or has called to give an update. I feel lied too and so should you if you are given an appointment and no one shows up. i am still paying for WiFi that I can’t use. I should be paying for WiFi that doesn’t work and no one to fix it as scheduled by x
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@Joebert - We truly appreciate your feedback. And I'm so sorry for the less-than-satisfactory experience and service you feel you've received. I am glad, however, that you were willing to work with our Digital Care Team while we worked hard to answer
Bait and Switch?
To whom it may concern: if that's anybody At this point I don't remember why I originally contacted you in the first time. The agent in chat told me that my router was not working at the same speed as my plan and that she could get me a. Xfinity Wi-Fi gateway at no extra cost. I said I switched to a
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I've been a DIAMOND CUSTOMER for alomst 40 years. Mainly because there is NO competition. My bill over the last couple of years has gone from less than $200/mo. to $268/mo. Everytime I go on line to look for a DEAL myself, it won't let m
Diamond Customer for 30+ years now retired requesting help to lower monthly bill
I have been a Diamond customer for over 30 years. I am retired and need to downgrade my speed to lower my monthly bill. I am looking for the new 5-year price guarantee options
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Ok I will wait for your help and response. Thank you
Help to upgrade to Internet Plan
Hello. I want to upgrade to the $55 five year guarantee no contract 300 Mbps plan, but seem to be having issues doing so. Can an Xfinity employee assist me with this? Thanks
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Since we have already engaged with you in a direct message, we will respond to you there.
Help to upgrade to Internet Plan
Hello. I want to upgrade to the $55 five year guarantee no contract 300 Mbps plan, but seem to be having issues doing so. Can an Xfinity employee assist me with this? Thanks
Question
Help to upgrade to Internet Plan
Hello. I want to upgrade to the $55 five year guarantee no contract 300 Mbps plan, but seem to be having issues doing so. Can an Xfinity employee assist me with this? Thanks
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Your Home Network
I've been a DIAMOND CUSTOMER for going on 40 YEARS and have found that the DIAMOND CUSTOMER means nothing to them other than you keep paying your bill. When I try to look for a DEAL by myself, I get a message to call their number because "MY ACCOUNT
Diamond Customer for 30+ years now retired requesting help to lower monthly bill
I have been a Diamond customer for over 30 years. I am retired and need to downgrade my speed to lower my monthly bill. I am looking for the new 5-year price guarantee options
Question
Xfinity 4K refers to the general availability of 4K Ultra HD (UHD) content, which provides a resolution of 3840 pixels across the screen, requiring a compatible Xfinity TV Box and an HDCP 2.2 compliant 4K TV. RealTime 4K, specifically available on ch
Error trying to watch 4K channels
TV vendor (Hisense 65R6G) claims to be HDR compatible but when trying to watch channels 1354 or 1355 get message "device Not HDR compatible" 2 other TVs have no issue. TV in question can view 4K content from other sources such as Netflix or Apple TV. Tried switching cable boxes but no change. Checki
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I will be happy to see if there is any form of documentation regarding your device @user_v4xoz6, to begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click
Phone payoff invoice needed
Hello, I need documentation of my phone payoff. The payment history does not reflect this, the confirmation email of said payment has no detail, the 1-800 number rep was unable to provide it, and a visit to a store did not achieve this. Please email me this documentation ASAP. Much appreciated, than
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UPDATE - Still have the issue, however I tried using the Xfinity Stream app on the same TV (not going through the cable box) and I am able to watch all the channels that say 4K (ie 1354, 1356 etc) but not the ones that say Real Time 4k, those are not
Error trying to watch 4K channels
TV vendor (Hisense 65R6G) claims to be HDR compatible but when trying to watch channels 1354 or 1355 get message "device Not HDR compatible" 2 other TVs have no issue. TV in question can view 4K content from other sources such as Netflix or Apple TV. Tried switching cable boxes but no change. Checki
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
Outage
I have tried the assistant, calling the 1800 number, requesting text alerts about our outage and all i get is an automated response, i want to speak to a LIVE person. When is this outage going to be resolved? I understand storm damage etc however xfinity you could provide a little more details for y
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
TV Access
I signed up for the Mid-Grade package for tv access It worked fine for a few months but now I no longer can access Espn, Disney and many other programs
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user_hjasql We'll need to get more information from you to help you properly. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessa
Down line
Hello, I reside on Cleveland Ave. in Hobart, Indiana. We had a nasty storm here the other day and it took down what appears to be the physical Internet line. I’ve been trying to get a hold of customer service, but I’m told there are no live agents to speak to. I understand the service cannot be rest
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Line is down. Service will not be restored until line is repaired.
Down line
Hello, I reside on Cleveland Ave. in Hobart, Indiana. We had a nasty storm here the other day and it took down what appears to be the physical Internet line. I’ve been trying to get a hold of customer service, but I’m told there are no live agents to speak to. I understand the service cannot be rest
Question
Phone payoff invoice needed
Hello, I need documentation of my phone payoff. The payment history does not reflect this, the confirmation email of said payment has no detail, the 1-800 number rep was unable to provide it, and a visit to a store did not achieve this. Please email me this documentation ASAP. Much appreciated, than
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Billing
I had to drive 120 miles—more than two hours—to the nearest company-owned store to return equipment I was not keeping: the security camera, the Wi-Fi extender, and the battery backup, which was incompatible with the Xfinity gateway. I still do not un
Bait and Switch?
To whom it may concern: if that's anybody At this point I don't remember why I originally contacted you in the first time. The agent in chat told me that my router was not working at the same speed as my plan and that she could get me a. Xfinity Wi-Fi gateway at no extra cost. I said I switched to a
Question
Hello @user_y44ebe When it comes to service interruptions there are a number of reasons they could be happening. The link provided by our forums expert @EG is good to check the status of reported interruptions. If you are not seeing them be reported
XfinityMatthew
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9 hours ago
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Outages
I’ve only been a customer for a couple months and I’ve experienced so many outages. What is going on? Fios is a little more expensive but at least they don’t have many outages. I may have to switch back to Fios
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