Xfinity Community Forum

user_di1yg4 Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. I

XfinityBillie

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4 hours ago

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Support

I’ve been in an outage for 3 days and cannot speak to a representative on the phone as a result.

Question

N

I'm also having the same problem! This all started right after a software update on 5/12. I should of stayed with FIOS.

NJGolfer

commented

4 hours ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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U

Support

I’ve been in an outage for 3 days and cannot speak to a representative on the phone as a result.

Question

S

Okay, thank you. I have sent the message

sala_brand95

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4 hours ago

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S

Disney Plus Bundle Not Activating

I am at a loss. I upgraded my xfinity plan on APRIL 1 this year meaning it has now been over a month since I changed my plan to the gig speed with peacock and disney/hulu bundle included. No matter what I do, the Disney/Hulu bundle will not activate. Every single time I click the activate button, I

Question

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Phone upgrade

Why has it taken me 2 month of on-line chats and two visits to a Xfinity storefront to find out that it takes my completing 6 payment cycles to qualify to upgrade a phone on my account. Particularly, when I’m paying for the highest level of service that offers two phone upgrades a year. i finally le

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Customer Service

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Comcast is junk last watch not working and have spent more than an hour with service and still won't work

user_v08yyi

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4 hours ago

to the conversation:

U

Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

U

Same issue here aswell. Have tried everything to try and get it back. Nope didn't work. I hate this it's a xfinity problem why don't you just admit it.

user_y9f278

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4 hours ago

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U

Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

U

@user_bsot2g he never got a reply because the message told me not to reply here.

user_bsot2g

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4 hours ago

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How do i get in touch with Maintenance? phone system forces sales and installs

i just tried the phone support 1-800-934-6489 but there is no way to request an outside plant line technician to fix a severed cable. my options are to start new service, or troubleshoot current service (which i do not have). I think got the option to fix this via text, so i said yes. the text asked

Question

@user_2c3j46 thank you for sending that over, I was able to locate that. I'll follow up with you there to get that request sent to our local technician team to review conduit status.

XfinityJustinC

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4 hours ago

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Conduit termination

The underground conduit installed at my home does not extend up to the demarcation box. It comes up out of the ground about 10 inches and stops. The end of the conduit is exposed to allow rain and water in and the cable is exposed. Is this correct?

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U

Support

I’ve been in an outage for 3 days and cannot speak to a representative on the phone as a result.

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Customer Service

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I created the private message with the information you requested.

user_2c3j46

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4 hours ago

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Conduit termination

The underground conduit installed at my home does not extend up to the demarcation box. It comes up out of the ground about 10 inches and stops. The end of the conduit is exposed to allow rain and water in and the cable is exposed. Is this correct?

Question

From my experience it usually goes up due to an end in promotional rates on the account. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be

XfinityDena

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4 hours ago

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Bill

My bill is more it should not be .why ???

Question

U

I already restarted, refreshed and cleared the last watched history and it is STILL a problem!

user_d911bd

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4 hours ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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Add me to the list I am experiencing the same problem on both TVs and it started on May 12th. This is so ridiculous that they cannot put a fix out for this because you can also start a recording from the DVR recordings and it will not appear down in

user_al2m7t

commented

4 hours ago

to the conversation:

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U

Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

Bill

My bill is more it should not be .why ???

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Billing

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xiletommy I appreacite you taking the added step to check the connections and speed directly to the modem. Again I'm sorry that it hasn't been working all this time. Let's dig into it more and figure out what is keeping your uploaded speeds below wha

XfinityPaula

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4 hours ago

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X

60Mbps upload with CM3000 while on 2000Mbps/250Mbps Plan

Hello, I made the internet plan change and hardware upgrade a couple of months back, and was living with the slower-than-advertised upload speeds. Now, I'm looking at a real need to achieve the advertised upload speeds. To clarify, my download speeds are fine, and I'm connected via ethernet.

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I have the same problem where "D" won't delete a channel form last viewed. I unplugged the COMCAST box to reboot it but problem persists after reboot The only way is to clear all channels & slowly & painfully readd them.

user_to29kn

commented

4 hours ago

to the conversation:

0

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

... 2850 ... If router or gateway isn't set to allow devices using WPA2 encryption, the 2850 won't be able to connect to it. More info at https://www.xfinity.com/support/articles/change-wifi-security-mode.

BruceW

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4 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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return equipment

I need return internet equipment by mail (UPS)

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Customer Service

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X

Thanks for responding so quickly, Paula. I've done as asked, and I'm still seeing the same results when running a speed test. Interestingly, I see a very brief split-second at the beginning of the test where the upload jumps and comes back down to pl

xiletommy

replied

4 hours ago

to the conversation:

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X

60Mbps upload with CM3000 while on 2000Mbps/250Mbps Plan

Hello, I made the internet plan change and hardware upgrade a couple of months back, and was living with the slower-than-advertised upload speeds. Now, I'm looking at a real need to achieve the advertised upload speeds. To clarify, my download speeds are fine, and I'm connected via ethernet.

Question