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@user_wgeyrc, apologies for the confusion. I meant that I could review your account and make sure everything is situated and sorted out to identify causes of the $0 bill being sent to you. Please send the DM following the steps on my last reply if y
Billing
I cancelled my landline service with Xfinity. However, every month I keep getting a bill that says I owe $0.00. This is a waste of customers money. It is NOT cheap to produce and mail these bills. I called customer service and they said they will always send this bill out. It seems to me this is a t
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The line is disconnected from the pole and now in my front yard.
Downed cable line
My address is [Edited: "Personal Information"] Yesterday, during the storm, a tree across the street fell and took out the cable line to my house
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But the reason I don’t have service is because the line is down. I don’t understand why I would have a call first? I had service until the tree fell.
Downed cable line
My address is [Edited: "Personal Information"] Yesterday, during the storm, a tree across the street fell and took out the cable line to my house
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Sounds like a plan, @user_vbs9ge! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please in
Transfer Wifi account to flatmate
Hi, I’m moving out of my house and I want to transfer the current wifi account to my flatmate. Could someone assist me in doing so?
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Hi there and welcome to Comcast @user_a5kp60. I am sorry to hear you feel this way. We are here to help you out with your billing concerns. What seems to be the issue with your bill?
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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Seasonal Convenience Plan Ineligibility
I need to put my account on a Seasonal Convenience Plan for 3 months, but the web portal says I'm ineligible. I am traveling and need to reduce my bill to the $8/mo suspend rate. Would support be able manually apply this for me?
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Customer Service
Okay, I would like to proceed with the remote option. I can upload the documents for further processing.
Transfer Wifi account to flatmate
Hi, I’m moving out of my house and I want to transfer the current wifi account to my flatmate. Could someone assist me in doing so?
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Why does Xfinity keep censoring my emails?
I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. https://www.surveymonkey.com/share/47045195-0f8c-42e1-ba27-5dba4e039538 https://stevebickel8.wixstudio.com/cwefg But Xfinity always blocks me with these 'non-
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Thank you for sending us a Direct Message, @Hudabac. I'm happy to hear our technician was able to restore the connection to your work servers by replacing your XB8. Please feel free to create a new post if you ever need assistance with anything else.
Xfinity issue connecting to my work VPN
I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Data Usage
Have a question about data usage and the telemetry behind it. I received an email today that we have exceeded our monthly data usage for our Internet plan. Looking the data usage page on the website, all that is shown is the data usage in aggregate for the month. After talking with Customer Service,
Question
So, I have pods from my previous address. Move to a new place and get service with Xfinity and I am unable to do anything with the pods. They just pull into the wall and are not showing up. The only option on the app is to purchase more pods. The
Xfi Pods
I have two (2) Xfi pods that were working prior to the gateway replacements. Mind you we had the gateway replaced twice in the matter of a week or so. I’m no expert but it seems very odd that both Xfi pods would go out at the same time considering both were working fine prior to the gateway replacem
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@XfinityNatalie I could not find a LINK to them... do you folks even read?
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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No worries, @user_bnbze6. We're happy to help! Since your service is affected, we'll need to focus on scheduling a Trouble Call (tech visit) first, to get you connected ASAP. Then, our field team should be able to address that outside line which came
Downed cable line
My address is [Edited: "Personal Information"] Yesterday, during the storm, a tree across the street fell and took out the cable line to my house
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@user_ufd27y Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. While we do not send out proactive notifications for any upcoming maintenance, you can always check the Xfinity app for any planned maintenance. I wor
planned maintence exceeded restoration window
Hello, I received no notification for a planned service outage that had now lasted 12+ hours with no time frame for restoration. Since I am not receiving the service I paid for I need a credit applied to my bill
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We're still here to help, @user_33v8gg! Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you will see a chat box icon at the top right of your page. From there, click the '
Money taken out of my bank account without permission
My mobile phone was canceled in August but Xfinity took money out of my bank account in October but refused to refund me
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Hello JaberDoe I can understand how frustrating that is for you; but we are here to help get this mobile issue straightened out for you. If you would, send our team a direct message with your full name, the name listed on the account (i
Charged for a canceled Xfinity mobile line
I've have my Xfinity mobile line cancelled since Feb 06, 2026. Just this morning, on Feb. 24, I've gotten my usual charge for my line which I can't even access. And my "Balance So Far" is still growing. How do I make sure my CANCELED line isn't still getting charged and get a refund for that payment
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user_li3f15 Hello there! Thank you for reaching out to our Xfinity Forums Team for assistance with your services. I can see how being without services for an extended period of time would be frustrating. It's possible we had some damages that need to
Outage not being fixed?
It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could
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I have no service. I was trying to do that but I couldn’t find the right options
Downed cable line
My address is [Edited: "Personal Information"] Yesterday, during the storm, a tree across the street fell and took out the cable line to my house
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During the set up process, when it gives you the option of using your apple id. Choose a new apple id. Then create a brand new apple id complete with new apple email and password just for that watch. You can watch a youtube video on this process but
user_ow02iz
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New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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