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Help with outages at my home every week
Every week I have a service outage at my home. My Tv and Wifi, even when there is no outage in the area. I am paying for service that I can't enjoy. Something needs to be done. I have been a customer of Comcast-Xfinity since they came to Chlicago in the 70's. Help me
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X1
@ArroWest I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you. Due to
unenrolling from community forum
I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.
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Ok…replied using the steps above
rewards
We've been Xfinity customers since 2002, first for three years in Albuquerque, NM then for the past 20 1/2 years in Gig Harbor, WA. We recently moved to Newcastle, WA and kept Xfinity services. I realize that a new account number was made with each move; however, I do not understand why we lost all
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user_83hmgk We can help you with your Disney+ commercial concerns today. Is this happening on all or certain devices? Do you see any error messages or codes pop up when this happens?
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@user_h6c97a In order to assist you further we need you to message us. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right
Detroit Sports Network
I am wondering why I have access to Detroit Sports Network on channel 1253 but nothing is being broadcast on the channel. I have reset my stations several times (Tivo) but nothing will show on the channel. I am able to stream the channel but cannot get it over the cable. Is it included in my package
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I appreciate you confirming, @Tek. I am showing there is a known audio issue with Paramount+; however, it is just for delayed audio. We can report this issue. If you can, please send us a Direct Message with your full name and your full address.
X1 Streaming Apps on XG1v4 Experience Degrading
I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly. Paramount + - No longer suppor
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@user_trlc3n I want it back the way it was Unfortunately it won't go back to the way it was. If you don't like the Yahoo web interface, use a third party email app to get your email and eliminate the ads.
my mail
there is no simple way to get to my email now that you have switched our accounts to Yahoo server. I am very unhappy! And the two messages I received from from Xfinity supposedly telling me about it and asking me to fill out my information........ sounded like a scam to me and I deleted asap. I can
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@skschaeb Yes, I'm 26 years plus with Comcast/Xfinity and I was very happy with Comcast email. I would consider that keeping their email program would be one of the benefits but, as you said, we are being forced to Yahoo ... it's a busy platform a
Email migration to Yahoo
Dear Tom Karinshak, I have been a customer of Comcast/Xfinity for more than 24 years and I have never been more disgusted than today. We migrated one of our email addresses to the Yahoo platform that you promoted and it is filled with ads - every 15-20th email is actually a paid Yahoo ad and ads lin
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Greetings @user_832073, and thank you for posting on our Xfinity Forum community! We apologize for the frustration this has caused. We understand how confusing it can be to receive billing or equipment notices tied to an older account. To review thi
I need to speak with a real person in xfinity / comcast chat is not going anywhere
I have tried chat several times I have an old account that i am due a credit but it is my dad moms name now I get a email saying i owe for equipment but not where it is supposed or which account i need a human
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Greetings, @Adispleasedgent! You are at the right place for further help with the port forward. I understand you set it up but now don't see it listed and can't delete it to set up a new one. We are glad to further help. 1. Ensure the device
Port forwarding failure
When i attempted to set up a Minecraft port forward it registered it but didn’t pop it up in the port forwarding section and won’t let me create another for the same device so i am stuck until i get any service the ai bot doesn’t help with this problem
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Unfortunately I have been extremely busy the last week and forgot about this. I still don't have station 1253 broadcast the only for me to access it is by streaming. I'm wondering if it is on Tivo and not Comcast and will try to get a hold of their
Detroit Sports Network
I am wondering why I have access to Detroit Sports Network on channel 1253 but nothing is being broadcast on the channel. I have reset my stations several times (Tivo) but nothing will show on the channel. I am able to stream the channel but cannot get it over the cable. Is it included in my package
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Thanks for taking the time to post on our Xfinity Communities Forums page, @user_p8b228. I'd like to do everything I can to help with the Disney+, Hulu activation. Do you currently have it as part of our Stream Saver package or as part of a Gigabit o
Customer service
Like many other people on the forum I have been having issues with the Hulu activation part of the included bundle. Nobody seems to have a fix to this problem. We are in Federal Way area.
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user_40465f, We’d be happy to further investigate the billing charge from your recent appointment. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with
I was charged 100.00 fee for installation when i installed it myself
On May 14, 2025, I was charged a 100.00 installation fee for Xfinity service when I installed it myself. When I spoke with somebody through help, the individual said it was a mistake and would be refunded, but it would take a few months. I have never received the credit. Please advise.
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I need to speak with a real person in xfinity / comcast chat is not going anywhere
I have tried chat several times I have an old account that i am due a credit but it is my dad moms name now I get a email saying i owe for equipment but not where it is supposed or which account i need a human
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Customer Service
Bear122959 We can help you with your MS NOW channel concerns today. Is this happening during a specific program being played on that channel? Do you see an error code or message when this happens?
Has anyone else noticed that MS NOW has no video or audio almost every afternoon, but every other channel seems to be working correctly?
Has anyone else noticed that MS NOW has no video or audio almost every afternoon, but every other channel seems to be working correctly? My wife and I think this is awfully suspicious!
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Cancel my Xfinity
I need to cancel my plan immediately and nothing is working
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Customer Service
Not Accessibility/disability related. Moved to Customer Service.
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NBC in palm beach county
I thought Comcast owned xfinity and NBC. I am not sure how xfinity eliminating NBC in Palm Beach County Florida is in their advantage while they have a contract battle with local station owners. In addition to reducing their service to customers with no credit allowances. Poor business move for Xfin
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