We had a huge storm here in Northwest Indiana . I understand it takes some time to get everything back up and running but I’m left in the dark I can’t get ahold of customer service and people in other parts of the town have service .

I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.

I recently purchased my home and am not an Xfinity customer. An AT&T technician removed the old AT&T wiring and equipment from the exterior of my house but identified one remaining aerial line as belonging to Comcast/Xfinity. I would like to have this unused line removed from my property. I have tri

Hello, There is an orange cable running from the comcast box at the back of my yard to my neighbor's yard. Can you bury it?

entire apt building experiences internet outage every day at 144pm for ~20minutes. comcast will not refer me to network support team senior technician has checked line from building to street. technician states that the problem is further upstream at the main tap. i cannot get xfinity support to esc

I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.

Hello! My debit card for a closed account, expired before I was able to use it. Honestly I didn't think to look at an expiration date. is there anyway we can reissue another one?

There was a tree cutting service across the street on Wed 8/19 and our T.V/internet went down. Pretty sure they hit the pole with something. Reported outage to Comcast via virtual assistant (which seems to be about all you can do) and it said "would keep us posted". Sunday, still no T.V/internet and

My 24-month $39 Internet discount just expired, increasing my monthly bill from $85.54 to $124.54. I would like to remain an Xfinity Internet customer, but I’m hoping someone can review the current existing-customer offers available on my account, including whether I can move from my current Fast pl

I need my Internet shut off and I don't use phones I can't hear on them so can I do this online

I would like to get a serviceability ticket in a condo recently bought, it’s a new construction.

Hi Board, I am writing because I really need some help getting an ongoing issue with our XFINITY FTTH service properly investigated and escalated. I want to make it clear from the beginning that I genuinely love this service and do not want to leave XFINITY. When our connection works properly, it is

I noticed I was being charged for 3 small ( xid) boxes and I chatted with an online agent. Said equipment don’t have which by the way a historical search will show never even once has been activated on this account no do I know of the whereabouts of this equipment the agent removed the equipment wit

registration for seasonal plan

Hello, I opened a new account with Xfinity more than 3 days ago, and have not received my new modem to activate my internet

I followed instructions to click the Activate Now in the email offer for free ESPN unlimited. I went to the ESPN app and created and logged into MyDisney and then to the Xfinity login, both of which said Successful, but it doesn't allow access to content and continues to send me back to a window to