Xfinity Community Forum

Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast pays

XfinitySeth

commented

13 hours ago

to the conversation:

0

U

NFL network

When will the new contract be signed? if it isn’t signed soon I will be looking for new cable and internet. Also are we getting a credit for not having the network? I already pay extra to have that channel available and now it isn’t available.

Question

U

B27lb, I agree with you stop spending money on dumb things that not one of us will ever use and get an agreement so we can watch the NFL Network that we are already paying extra for. We should be getting a credit and the entertainment package for fre

user_rdlidn

replied

13 hours ago

to the conversation:

0

NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

live representitive

How do i get to speak to a live representative about yahoo mail activation. I keep getting spam emails: Comcast@/XFinity 2026 Dear Valued Customer, Last month, we informed you that the previous version of our Webmail would be suspended effective August 10th 2026, due to recent changes in our partner

Question

•

Customer Service

10

1

0

I understand your frustrations and where you're coming from @user_qtrj0b. I want to assure you that our team is here to help however we can, and we'll do everything possible to try to get the situation sorted out and resolved properly. To better

XfinityAlyssaA

replied

13 hours ago

to the conversation:

0

U

Xfinity Fraud

I canceled my internet after I was charged an extra $100, for which no one would tell me what for so I canceled and reported fraud. They have now charged me again, reported fraud again to my bank, and keep sending me emails saying I owe a balance but when I login it says I owe nothing. Now I get an

Question

U

NFL network

When will the new contract be signed? if it isn’t signed soon I will be looking for new cable and internet. Also are we getting a credit for not having the network? I already pay extra to have that channel available and now it isn’t available.

Question

•

Customer Service

7

1

0

Thanks, @user_lsm2om! I just replied to you in direct message so we can get this taken care of for you.

XfinityRay

replied

13 hours ago

to the conversation:

0

U

Cable Line

Hello, I have been trying for almost ELEVEN months to get my line buried and have called no less than 5 times. The line has had to be fixed twice because of rabbits chewing it, where we went days without any sort of internet. It has already been trenched and three techs have also submitted for it to

Question

U

@XfinityAlyssaA nope, yall arent getting another moment of my time to figure out yalls problem. My bank has blocked yall and if I get another email saying its from a debt collector, I will ensure my bank fights yall.

user_qtrj0b

replied

13 hours ago

to the conversation:

0

U

Xfinity Fraud

I canceled my internet after I was charged an extra $100, for which no one would tell me what for so I canceled and reported fraud. They have now charged me again, reported fraud again to my bank, and keep sending me emails saying I owe a balance but when I login it says I owe nothing. Now I get an

Question

Got it, thank you for confirming that information @user_qtrj0b! Let's take a closer look at your account to determine why the charges continued after cancellation and where they originated. To get started, please send us a direct message with your

XfinityAlyssaA

replied

13 hours ago

to the conversation:

0

U

Xfinity Fraud

I canceled my internet after I was charged an extra $100, for which no one would tell me what for so I canceled and reported fraud. They have now charged me again, reported fraud again to my bank, and keep sending me emails saying I owe a balance but when I login it says I owe nothing. Now I get an

Question

Thank you for following up, @user_mpkpfw , and for taking the time to share your experience with us on the Xfinity Community forums! We're delighted to hear that Adam provided such kind and helpful service during your interaction on August 6. We'll b

XfinityCliff

commented

13 hours ago

to the conversation:

0

U

cancelling my subscription

had a wonderful experience cancelling with adam today august 6, 2026 at 4:50pm!! he was so kind and helpful

Question

U

I have responded. Hoping to have a resolution soon so that I dont have to switch companies.

user_lsm2om

replied

13 hours ago

to the conversation:

0

U

Cable Line

Hello, I have been trying for almost ELEVEN months to get my line buried and have called no less than 5 times. The line has had to be fixed twice because of rabbits chewing it, where we went days without any sort of internet. It has already been trenched and three techs have also submitted for it to

Question

U

cancelling my subscription

had a wonderful experience cancelling with adam today august 6, 2026 at 4:50pm!! he was so kind and helpful

Question

•

Billing

9

1

0

U

@XfinityAlyssaA I only had internet. No other services.

user_qtrj0b

replied

13 hours ago

to the conversation:

0

U

Xfinity Fraud

I canceled my internet after I was charged an extra $100, for which no one would tell me what for so I canceled and reported fraud. They have now charged me again, reported fraud again to my bank, and keep sending me emails saying I owe a balance but when I login it says I owe nothing. Now I get an

Question

Good evening @user_qtrj0b, and thank you for reaching out on our Community Forums regarding charges appearing on your account after cancellation. We appreciate you bringing this to our attention and are happy to help. I understand that you're recei

XfinityAlyssaA

commented

13 hours ago

to the conversation:

0

4

U

Xfinity Fraud

I canceled my internet after I was charged an extra $100, for which no one would tell me what for so I canceled and reported fraud. They have now charged me again, reported fraud again to my bank, and keep sending me emails saying I owe a balance but when I login it says I owe nothing. Now I get an

Question

@Keyluv25 Hi there, thank you for taking the time to share what happened. I can certainly understand why you're upset. I would like the opportunity to take a closer look at the account history and the mobile order details. In situations like this, it

XfinityCarolyn

commented

13 hours ago

to the conversation:

0

Was charged for service i never received

I was asked to switch to xfinity mobile for less price, they never switched my services but started charging me ever month. I realized I was being charged from two companies for mobile service, when I contacted xfinity I was told they never connected my line. I was told I would get a refund by two e

Question

U

Mobile phone return

To whom it may concern, my name is Rebecca Mason and I live in Jacksonville Florida. I wanted to communicate with someone concerning my account. I am not trading in my iPhone 13 Pro Max. I am sending this iPhone Air 17 back via FedEx. If you don’t understand why check the notes I tried to return it

Question

•

Devices

9

0

Good afternoon user_kwwo1a you have reached the right team. I will be happy to assist you further. I do have a couple questions, so that I may be able to better assist. What is the error message you receive? What troubleshooting steps have you taken

XfinityJon

commented

13 hours ago

to the conversation:

0

U

XG1V4 Playback Issue

Experiencing playback issues on my XG1V4 DVR box: About one of every eight recordings crashes at some point during playback, crashing at the same timepoint every time, whether during playback or fast forward. Playback can continue by skipping forward past the offending timepoint. When it crashes, it

Question

U

Xfinity Fraud

I canceled my internet after I was charged an extra $100, for which no one would tell me what for so I canceled and reported fraud. They have now charged me again, reported fraud again to my bank, and keep sending me emails saying I owe a balance but when I login it says I owe nothing. Now I get an

Question

•

Billing

10

1

0

U

I keep getting a pop up requesting I enter my imap password. I’ve deleted then rendered my email and change password but I still get the same error. How do I resolve this problem

user_l2t7ts

commented

13 hours ago

to the conversation:

0

U

why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

Question

user_8xfkdq. Hi there, thank you for taking the time to share these details. I can certainly understand why this situation has been so frustrating, especially after the number of contacts, store visits, and escalation requests you've already gone thr

XfinityDilary

commented

13 hours ago

to the conversation:

0

U

Unresolved months long issue with credit for turned in phone

My daughter got a new phone 1-26. We talked with an agent on the phone directly to do this. New phone received in the mail. Old phone was sent in received and credit issued. We never asked for a new number. That agent assigned a new number. We did not realize this until along the next bill an email

Question

U

The ONLY reason I have Comcast is for football. You don’t fix this…. You will loose a 25 yr customer. I know I am not alone.

user_5mby4y

commented

13 hours ago

to the conversation:

0

NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles