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Had a Payment Arrangement Set Up...Just to Pay For the Same Bill Twice
I am hoping that someone from Xfinity who has the ability to actually help will see this, because my experience with customer service has been completely unacceptable. I have been going through financial hardship, so I contacted Xfinity in advance and arranged a payment plan for my July bill. Fortun
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Billing
@user_blr51 I would recommend reviewing our How to view your Xfinity bill online for steps to find your current month's statement. Once you have that pulled up navigate to the 3rd page and you'll be able to see if you're currently on a promotion. You
pricing increase insane
i would like to have a chat with a live person who work in this company to understand the reason of the increase of my bill in almost the double.
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User_8bs01h I want to make sure I understand the situation so I can recommend the best step to take. Are you saying that you have recorded episodes from the past and when you record the reruns of those same episodes airing now, they take place of the
Excessive ads on dvr recordings
In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a
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OK, we will check in on you one more time before we close it out. To allow a few days to go by with the higher speeds. Have a great rest of your day.
Ubiquiti UCI stuck at 40Mbps upload
I’ve got a 2 gig plan (my account says ~2300 down and ~300 up), but my brand new Ubiquiti Cable Modem is stuck at 1400 down and 40~43 up (the upload is what I’m concerned the most). I tried help representative and they are 100% certain this specific modem is not capable of higher speeds - they doubl
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Not by Gugun. I had to hang up eventually because we were just talking in circles, and I was not getting the answers I needed. I was able to get the concerns resolved in store later that day, though.
Awful Phone Customer Service Experience
I had a very unhelpful phone conversation with a phone representative from Xfinity yesterday. I felt spoken down to and upsold. After speaking to a representative in person, I can confirm that I was being upsold and lied to. I called to ask questions about cancelling my service, as I am moving withi
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Hi there, @user_qfhthg! I am sorry to hear you are feeling that way. We appreciate your patronage with us and are glad to further help. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good
pricing increase insane
i would like to have a chat with a live person who work in this company to understand the reason of the increase of my bill in almost the double.
Question
I’m testing this right at the router. Unless you’re willing to install proper fiber (FTTH) to my house, then I’m good for now. You can close it. Thanks!
Ubiquiti UCI stuck at 40Mbps upload
I’ve got a 2 gig plan (my account says ~2300 down and ~300 up), but my brand new Ubiquiti Cable Modem is stuck at 1400 down and 40~43 up (the upload is what I’m concerned the most). I tried help representative and they are 100% certain this specific modem is not capable of higher speeds - they doubl
Question
Good day user_5c7k08 👋 Thank you for joining our community! I know price increases are never anything we want to see, especially when they come out of nowhere. We never want price increases to come unexpectedly, which is why we always include the en
pricing increase insane
i would like to have a chat with a live person who work in this company to understand the reason of the increase of my bill in almost the double.
Question
@naholub Is there a drop amplifier on the coax cable line leading to the modem ? If so, try removing / bypassing it and see. If not, you can try installing a -6 dB forward path-only attenuator pad such as this one on the coax port on the rear of th
T3 time-out error
Apologies if this thread is redundant, but similar issues seemed to be resolved through private DMs. From the start of the month until now (the 12th of July, 2026), I have noticed a severe decline in connection quality and stability. I have tried power cycling my modem and router and checking the ca
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user_ez5kb9 Thank you for reaching out! The Xfinity app can help our members with the removal of customer owned equipment. However, since you do not have access to the Xfinity app currently, we can help have the equipment removed for you. Please send
I need to delete an old modem from my account
I activated a new modem (customer owned). I need to delete the old one. I can't use the xfinity app. You guys won't let it run on Android 11 anymore.
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New plan
I changed my plan yet my bill still looks the same when will I see a change on here
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Billing
Hey there, @user_2tzi0k, thanks for reaching out through Xfinity Forums regarding your customer experience. This is definitely not the customer experience we want you to have. I would be happy to submit feedback for the agent you spoke with. Was ever
Awful Phone Customer Service Experience
I had a very unhelpful phone conversation with a phone representative from Xfinity yesterday. I felt spoken down to and upsold. After speaking to a representative in person, I can confirm that I was being upsold and lied to. I called to ask questions about cancelling my service, as I am moving withi
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Plus my email fot comcast.net for my business account has not been working ..I couldn't get emails for over a week.. I had to wait to reboot 2 times. That took two days then finally got someone on the phone to fit
Billing
Why is my bill so high this month? Also how can I lower it. I believe its only for the internet. Let me know that ks
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Exposed cables lines for weeks with no response from Xfinity
My cable lines were not buried deep enough and are now sticking out of the ground. They need to be buried deeper.
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I’m trying to cancel my account
I’m trying to cancel my account because I moved away and the place I moved into already has Internet provided. Every time I call to have my account shut off they hang up on me. I am becoming very frustrated
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Customer Service
Billing
Why is my bill so high this month? Also how can I lower it. I believe its only for the internet. Let me know that ks
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Billing
user_6p6xbk The best way to view any changes to your bill is to review the bill statements on the Xfinity app or website. The last 12 months of statements will be available as PDFs, and on page 3 of the statement, you will see promotional rates and t
Bill increases
So I notice my bill went up this month from previous. I was paying 40$ a month now it went up 40 more this month. I want to understand what went up. And seeking options to get it back to the original price or close to it.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I need to delete an old modem from my account
I activated a new modem (customer owned). I need to delete the old one. I can't use the xfinity app. You guys won't let it run on Android 11 anymore.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Equipment Retun Label
I am requesting assistance with an issue that has still not been resolved despite multiple attempts to get help. I was informed that I would be receiving a brand-new modem, but when the package arrived, it was the exact same model that I already have. To make matters worse, the replacement modem wou
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