Xfinity Community Forum

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I am getting the same imap password notice. I did a chat with xfinity, they sent a link, I changed my password and saved it. Now it is saying that Comcast is offline. What do I do now? still no emails.

user_izuwbo

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8 hours ago

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

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Missing Purchase

We were offered the ability to watch, and then keep the movie "Inception". I redeemed the offer and the app shows that it was redeemed. More than 24 hours later, and the movie has not shown up in our "purchases".

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Customer Service

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Send me link to pay bill

user_po39zu

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8 hours ago

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Pay bill

How can I pay my bill online?

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Received an automated bill after Xfinity service was cancelled, now a collection agency has asked for the money.

I cancelled my Xifnity service when I moved out of an apartment in April. I talked to a service rep on the phone to cancel service on April 15 (in an excruciating 1 hour phone call where they wouldn't let up on offering me special deals again and again. I simply wanted to cancel service). I had left

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Billing

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Hi again wtespey 👋 I'm swinging by one more time to thank you again for working with our team on getting this issue resolved! Apologies that it took as long as it did for us to help you get there, but I'm glad updating the modem address your landlin

XfinitySeth

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8 hours ago

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Account Transfer for a landline number

I have been attempting for a full month to port in an existing landline phone number to my new home Xfinity account. Despite repeated assurances by store personnel, text chat responders and live voice responders nothing happens. I have been promised it will happen in 24 hours - nothing. I have been

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@XfinityNatalie: ... Settings, Apps, Xfinity, Storage, and tap Clear Cache. Typical Comcast/Xfinity: NEVER admit there's a problem, ALWAYS blame the customer and the customer's systems. NEVER follow the steps the customer listed to see if the

BruceW

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8 hours ago

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Xfinity Speedtest No Longer Works

https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com

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iPad scam!!!

Just like many others I was offered a “free” iPad in order to lower my Wi-Fi bill and then hit with the hidden 3 year payoff contract only after the return window closed. Now they are refusing to take it back and giving me the run around. I’ve literally spent HOURS on the phone with them LYING to me

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Devices

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@XfinityQuemekia During last year's escalation I specifically sought clarification regarding my account's pricing. Xfinity represented in writing that my $34/month rate was "the lowest possible price we have from here." At no point was I informed th

bazillio

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8 hours ago

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26-year customer: Recurring price increase and request for loyalty rate

Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th

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No TV service

TV is not working. I disconnected modem, waited 30 seconds, reconnected, and that did not work. I would like a service technician to come out.

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Customer Service

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

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Recurring $30 late fees charged despite active autopay — requesting billing review

I’m looking for help resolving a billing issue that has not been fixed through regular customer support channels. My account has been set up for autopay, but I have been charged a recurring $30/month late fee even though payments should have been processed automatically. I would like an Xfinity repr

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

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Bill increase

For some reason my bill was randomly increased by $60 and the AI assistant won’t let me talk to a real person so can someone tell me why?

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Bill increase

For some reason my bill was randomly increased by $60 and the AI assistant won’t let me talk to a real person so can someone tell me why?

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Billing

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Peacock

Can't unlink peacock account, email not activating. Tells me it's already linked to an Xfinity account

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Xfinity Stream Website

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Your Xfinity account is already linked to another Peacock account

I recently moved to a new house and moved my Xfinity account to the new address. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Peacock account. How can I get this resolved and activate my included

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Customer Service

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You're welcome!

XfinityAbby

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8 hours ago

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Comcast.net email in Apple Mail

I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w

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Me too! Thanks for the efforts.

user_x0t13j

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9 hours ago

to the conversation:

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Comcast.net email in Apple Mail

I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w

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Recurring $30 late fees charged despite active autopay — requesting billing review

I’m looking for help resolving a billing issue that has not been fixed through regular customer support channels. My account has been set up for autopay, but I have been charged a recurring $30/month late fee even though payments should have been processed automatically. I would like an Xfinity repr

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Billing

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Why is the Albany office even open?

This is the second trip I've made which is a 40 mile round trip to the Albany office. The first time all I wanted to do was buy a camera and buy some accessories and they could do neither one they said that their manager was not in and they could not do anything right then. Then I came in this week

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Customer Service

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internet billing

questioning internet billing which was quoted at $70 with autopay....I was charged $80 today. wondering why???

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Customer Service

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Greetings, BruceW! We hear your concern regarding your speed testing preference. When you were in the XFINITY app, have you tried clearing the cache history on your mobile phone to check if the all-grey screen is cleared out? Please follow these step

XfinityNatalie

commented

9 hours ago

to the conversation:

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Xfinity Speedtest No Longer Works

https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com

Question