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Hi user_ag2n6r! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and please know my team is always here to support you. I absolutely understand your concerns, and will definitely be getting you
Please bring back the NHK Channel
NHK was a great source of news, culture and is a sorely missed channel in the Xfinity lineup. Thanks
Question
Yesterday they cancelled all of mine, 134 set for the next 14 days. Accessibility and the CEOs office have never responded to my emails. My chat with Amy in accessibility ended up saying that they had never heard of this issue, had no idea wha
Xfinity DVR Cancelled our recordings for no reason.
Shows scheduled to record this morning recorded fine. But shows scheduled to record this afternoon and this evening appear to have a red circle with a line through it. These shows appear to have been canceled by Xfinity because we have no conflicts with having too many shows scheduled to be recorded
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I have the same problem with non-delivery notices. There are abuse-reporting instructions for some companies that tell you to forward the e-mail. I realize this doesn't forward the header. I usually forward phishing AND copy the e-mail as an
Non Delivery email
I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked
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Our team can assist with getting a ticket created for your pedestal request. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Support: Cli
Utility column/box
I’m trying to figure out what company owns the broadband utility column/box at the side/end of our driveway to see about the cost/possibility of it being buried or moved a foot or two to allow better access to our drive. Thanks
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@user_whatthehay Let me clarify, I was given a $5 per month discount for 60 months 😂 but the other repackaging the rep did of all the Xfinity products was what I could have done myself through my online account. Again, I had to give up some TV chan
Why Xfinity keeps charging more for continuing, loyal customers?!
We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new
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Hi - overnight, without changing any settings, my incoming emails are going directly to trash folder, not inbox folder - what to do?
incoming emails
incoming emails are going to trash and now going to spam, what happened and how do you or us fix
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One of the reasons I have not cut the cord, as they say, is because of the sports programming on Xfinity. The NFL channel is a primary to my viewing - and I'm sure the viewing of many others. It is the #1 sport in all the land, according to mo
NFL
Loss of NFL is unacceptable. Please add one more complaint to you count if you are keeping track.
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That is crazy. I’m also shopping around for new deals elsewhere. I had to again repackage my deal yesterday to save $50 a month according to the rep. I had to give up some services to get that. Now I see my charges for next month and it’s actually l
Why Xfinity keeps charging more for continuing, loyal customers?!
We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new
Question
user_whatthehay I completely understand how frustrating this feels, and I’m sorry you’ve had to keep going in circles trying to get a clear answer. After being with Xfinity for so many years, it makes sense to expect consistency and to fe
Why Xfinity keeps charging more for continuing, loyal customers?!
We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new
Question
Am I the only still having this problem?
Web remote not working
For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.
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@eddyrock I appreciate you taking time to follow up, and confirm the payment attempt is being made on a laptop and not via App on a mobile device. When logging in with either the primary or a manager profile (the 2 profiles that can make payments), i
Bill pay
Paying my bill. I am not getting a code and can't pay bill. Also I need my checking unlocked.
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Hey there, @user_s0n2ro - I saw your comment with similar concerns about cancelling NOW Internet, and I'd love to see what our team can do to help! We converted your comment into its own post in order to properly address your particular account conce
Re: "Cancel Xfinity Now Internet"
Experiencing the same. This is the worst customer service that I've ever experienced.
Question
I guess this is my point. Why is it necessary to keep contacting Xfinity customer service to get told no and then feel like I need to comment here to get attention to the matter. The previous customer service rep I called yesterday said that I’m not
Why Xfinity keeps charging more for continuing, loyal customers?!
We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new
Question
Re: "Cancel Xfinity Now Internet"
Experiencing the same. This is the worst customer service that I've ever experienced.
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Customer Service
Hello, @user_tzgm7l Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
PACKAGE REMOVD WITHOUT AUTHORIZATION
I have been a customer for over 25 years. This is the first time I am at my wits end! In March, someone called and changed our service package (which is no longer available), Super +More, which included expanded basic (KIDS, FAM, ENTERTAINMENT, SPORTS AND NEWS), DIY PREFERRED, TIER, MGM+, HBO MAX, P
Question
user_u4imk2 Is there anyway that you could hop into direct message for us to gather this information? • Click the "Direct Message" icon• Click the "New message" (pencil and paper) icon• Type "Xfinity Support" in the "To:" line and sel
1-855-270-0379 for customers with disabilities
Today, May 13, your technician Anthony installed a new Gateway wi-fi and uninstalled the old modem. He also replaced the obsolete cable box. All of this was done in my family room, which has a large 48" Sony TV. Everything worked fine, but I did not think to ask him to check out the box in the upsta
Question
@XfinityBradM we have fiber to our home now, which a inground box was just installed behind the pedestal I’m inquiring about. Prior to that we had xfinity. There’s a 12’ easement from the sidewalk towards our driveway and 6’ from the driveway out to
Utility column/box
I’m trying to figure out what company owns the broadband utility column/box at the side/end of our driveway to see about the cost/possibility of it being buried or moved a foot or two to allow better access to our drive. Thanks
Question
@wilbur1992 Thank you for making us aware you're getting this error message even after unplugging the modem. I would be more than happy to help figure out a solution to this problem you're experiencing. Have you by any chance tried to use the Xfinity
live person
I can not get any thing past the welcome screen. I have uplug bot the modem and the TV for 60 seconds
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PACKAGE REMOVD WITHOUT AUTHORIZATION
I have been a customer for over 25 years. This is the first time I am at my wits end! In March, someone called and changed our service package (which is no longer available), Super +More, which included expanded basic (KIDS, FAM, ENTERTAINMENT, SPORTS AND NEWS), DIY PREFERRED, TIER, MGM+, HBO MAX, P
Question
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Customer Service
Hello, @user_7rar2p! Did our Gold Problem Solver's advice help?
XfinitySara
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Sogn in
I forgot my password
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