Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (432.6K)
maxc2319 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service ad
double billed
hi, i was double billed. i just had a payment of 161 come out when i’ve already made that payment in two parts, one for 99 and one for 60. i need that money refunded to my bank account immediately because i need it for food. please respond.
Question
user_myqags Hi there! Thank you so much for using our Forums to contact our Xfinity Support Team. We are here happy to work with you and help make the changes you need. To get started please shoot us over a DM with your complete name and service addr
Cancel my WiFi plan
Please cancel my WiFi at [Edited: "Personal Information"], The balance has been paid in full. Thank you
Question
user_pj1jqb, Thanks so much for reaching out to Xfinity Support. I understand it can be frustrating trying to get your printer set up correctly. I recommend checking your printer manual to see how to get it back online.
My printer keeps saying offline- was set up by Xfinity techs - was working
When I print a document - doesn't print because it is saying offline
Question
Accepted Solution
How do I return equipment on a closed account?
I recently had an issue when trying to change plans where I accidentally opened a new account. I was able to quickly get the issue fixed and account closed with the help of some great customer service but not before new equipment was mailed. I have no access to the closed account and have not receiv
Question
•
Customer Service
user_wrc9if Thanks for creating a post. A new account wouldn't be created and you'd be able to continue using the same service and equipment you have now. For clarity, the previous balance would be removed from the account, up to the date that bankru
chapter 7 stay
I found for bankruptcy. Gave Xfinity my case number and told them that I filed. They won’t resume service unless I pay the past due amount. It violates the stay that went into effect with my bankruptcy
Question
You mean the customer service chat bot that never answers your questions and directs you to places like billing. Total [Edited: "Profanity"] waste of my time.
2FA not working
I receive 2FA codes all the time, except from my bank. They tell me it's a spam filter on Xfinity's end. Can this please be looked into ASAP? I'm trying to pay my mortgage.
Question
A new member that signs up for the 5yr/1 gig speed internet will save more than $3,000 more than I would as a current customer since 2020. I checked with Xfinity support and they said existing customers do not qualify for the offer. Again - why are
Why do new customers get better deals?
Just got off the phone with customer service after I saw an advertisement for the 5y/1 gig internet plan. I asked about it but was then told that offer was only for new customers - IF I wanted that service I would have to pay more for it because I have been with Xfinity since 2020. I was also told t
Question
Hello, @user_k3mf1h thank you for reaching out over Xfinity forums. Being new to the Xfinity Forum, I understand if you're not familiar with processes. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity
Apple TV unable to Sign On
I can't sign onto Apple TV on my X1 DVR box. The box is compatible. I am able to see the sign on area in the top left-hand corner of the screen. When I try to sign on the message says "Something went wrong. There was a problem connecting. Try again." I click try again many times and still cannot sig
Question
user_d6def3 OK, so that certainly should have updated by now. Can you send us a direct message with your name and address please. I will check the backend to see what is causing the entire system to not update. To send a direct message, please click
How do I change my email?
You have my email address wrong. WHen I go to edit my profile, it's grayed out. How do I get it set to the right email (It's currently set to my wife's email) [EDITED: Image removed due to personal information.]
Question
I have the same problem, 2Gig plan and only 1300 Mbps download speed. Xfinity info about my Internet service: Change Plan/Current Internet Plan it shows 1.2Gig Down / 1.2Gig Up Your equipment: Motorola MB8611: Cable Modem Your Plan: Download Speed: U
2 gbps plan but only getting 1.3 gbps
I’m on the 2 Gbps plan using my own Motorola MB8611 modem. On the modem’s status page I only see 34 downstream bonded channels (DOCSIS 3.0), and no OFDM downstream channel listed. My speedtests top out at about 1.3 Gbps. Since DOCSIS 3.0 tops out around 1.3 Gbps, it looks like my modem hasn’t been p
Question
kdcripps Hello! Thank you for reaching out to us here on our Community Forum. This is something we should be able to fix pretty quickly. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case y
Equipment Installed but not showing as activated on my account.
Hello, I need an advanced team members support I have reach out several times regarding this issue and despite being promised that the issue will be resolved in a couple hours, nothing has changed. - See support ticket: [Edited: "Personal Information"]. I am having an issue where the Xfinity app sho
Question
Account Transfer Request
I completed the account transfer request forms over 2 weeks ago and have gotten no updates that is completed. Initially i was told that it would take up to 7 business days and this is beyond that now with no update. I have moved from the original service address and was trying to transfer to the new
Question
•
Customer Service
Done. Did not work. Subpages for the Gateway page are still inaccessible.
Missing subpages in xfinity admin panel
Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga
Question
Hello @user_QValice how are you? You can make a payment arrangement using the Xfinity Assistant. Have you reviewed this option? From the tool just type "Flexible Payment Options," and if you're eligible you'll see two options. A payment arrangement a
Received Payment?
Hello, I've been trying to speak with a live agent regarding my payment that was mailed on January 24, 2026 in the amount of $236.67 with Check Number: XX53. It hasn't posted to my account; however I don't want my services interrupted as it hasn't been posted yet. I tried to schedule a call back sin
Question
Chelmsford9 Have you attempted to reboot the computer? Typically Outlook would have those options grayed out if there was some type of change that had been input or in process of updating.
can't send email
Recently comcast is making me change password constantly. After that I cannot send emails through Outlook. I can receive emails. Spent hours on phone each time. Today it cannot be resolved. think i need to get to advanced settings but it is grayed out and can't select it. Help
Question
Hi @user_7w0y0n! Thank you for reaching out and you did the right thing to check your options before making any changes. We do have reports of different scams like fake offers, and we have a dedicated page to report and to view the ones we are aware
Customer Loyalty Email
I received a loyalty discount email in December that stated my current promotion rate would be extended one more year. My first bill was just processed and my rate increased from $38 to $100. I contacted customer service and was told the email was a scam. Then offered me a new plan at double what I
Question
Yes, my husbands email is going to trash I dont know what to add to filters
My incoming email goes directly to trash
Why does my incoming email go directly to trash? I already checked my filters.
Question
Cster2201Thanks for creating a post. I'm sorry to hear that you haven't seen an update on the shipment yet. Most shipments are advised 5-7 business days, and depending on when it was created on Friday, it may not be processed at the warehouse until t
XfinityThomasD
commented
4 hours ago
to the conversation:
0
0
Gateway stuck in “label created”
Started shipping my package on Friday and hasn’t got past the label created screen. It’s been three days and I believe it should’ve at least been scanned at another facility. If it’s not moving, I could just go to the xfinity store and get it my self. I would like to let someone know that it isn’t m
Question