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Hello, @user_bs76fa I'm happy to review your account and offer the best deals we have. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little cha
Awful Service
I was told I could lower my rate and get perks, only to stay in the chat for an hour to learn that's not true. They also sent me a link to someone else's account that wasn't mine where it displayed all of their personal information (billing accounts, address, last four of social, etc.). This isn't a
Question
Hi there, @david.g1 I understand how confusing it is to receive the boxes without a way to connect them to your TV. The new boxes you received are likely wireless cable boxes (such as Xfinity X1 Xi5/Xi6 or XiOne models). These newer, upgraded un
new box without cable input
I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.
Question
How can I report an issue?
My roommate tells me that he has been frequently experiencing high gaming latency, sometimes with 200ms ping. He asks me to report the issue and find some xfinity technician to fix the problem in person. After searching for an entire day, I still couldn't find an entry point on Xfinity for reporting
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Customer Service
Hi there @user_c77mjg Thank you so much for reaching out regarding the error message that you are receiving. I know how frustrating this is for you. Have you already transferred your service and it's active at your new address?-Richard
Xfinity app login issue: Access not Authorized "You signed in successfully, but you must be an Xfinity user to enjoy this service."
Xfinity app login issue: Access not Authorized "You signed in successfully, but you must be an Xfinity user to enjoy this service." I am transferring service from an old address to a new one. Can't activate the wifi in the new address.
Question
Thank you for the quick reply. At the very top of your website page, it said I could get upgraded boxes, so I clicked the link. I was wondering why I was sent boxes without a cable hookup. Are you switching to Internet TV only? Is the
new box without cable input
I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.
Question
Bill Increase by $30/mo. Due to "Processing Error"
I changed my plan to reduce my monthly bill and was quoted $149.55 /mo. so I accepted. It took Xfinity more than a month to actually process the order and now they are telling me that my monthly will be $179.69 /mo. When I sign in to my account, I get a pop up telling me that there was a processing
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Billing
Literally the same thing just occured to me, chat for an hour, then told nothing they can do, wasted an hour of my time. Time for new service.
Awful Service
I was told I could lower my rate and get perks, only to stay in the chat for an hour to learn that's not true. They also sent me a link to someone else's account that wasn't mine where it displayed all of their personal information (billing accounts, address, last four of social, etc.). This isn't a
Question
@Dusten528 Check your bank account to see if the payment came out. Also as I mentioned before, make sure the phone gets unlocked before you try to transfer. Or you are going to have problems!
Transfering number to new carrier, question re: device payment plan
My device show that it is Paid in Full, however, the final payment is being withdrawn from my account in 13 days. I've been warned that if I transfer my number to a new account, any promotions will be voided & I will owe for the remainder of the device. I had a 50% off promotion on the device. If I
Question
Xfinity app login issue: Access not Authorized "You signed in successfully, but you must be an Xfinity user to enjoy this service."
Xfinity app login issue: Access not Authorized "You signed in successfully, but you must be an Xfinity user to enjoy this service." I am transferring service from an old address to a new one. Can't activate the wifi in the new address.
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Sign-In and Account Management
Hello, @user_eubtzn Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
Multiple Account reps have messed up my TV account with misleading communication, I need help!
My original conversation with an account rep promised me the same channel lineup with less cost, which I accepted. Only to lose all my Premium selections: Premium+ more Further conversations with 3 other reps , who promised to fix my account led to no resolution! A visit to the local store to addres
Question
@XfinityMatthew I just did this. Thanks for the respy
Awful Service
I was told I could lower my rate and get perks, only to stay in the chat for an hour to learn that's not true. They also sent me a link to someone else's account that wasn't mine where it displayed all of their personal information (billing accounts, address, last four of social, etc.). This isn't a
Question
Greetings @user_arq1sq, and thanks for posting to the Xfinity forums with your question, I hope this message finds you well. I am sorry to hear that you would like to have your account for the forums deleted, this is a great place to go for support w
delete
I accidentally created an account on the community forum while trying to sign in to my email. I am requesting the deletion of this account because I am unable to find the option to do it myself—there is no unsubscribe option available. Thank you for your assistance.
Question
Hello @user_rjli1n You can listen to and manage your Xfinity Voice voicemail over the phone or online whenever you’re away from home. There’s no extra setup required. Access voicemail from any phone From your home phone Dial *99 or
Disable Xfinity voicemail service.
I have an answering machine. Have had it for 30 years. Apparently, from time to time, Xfinity has intercepted my incoming calls and recorded messages have piled up until recently when I got a notification that my Voicemail box is nearly full. Hmmmnnnn…. ’What voicemail box?’ How do I turn off Xfinit
Question
Hello @user_awt45k I am very sorry to hear about your experience with our chat team. We would love the opportunity to review you account for a better deal and savings. We'd also like to review that interaction as account security is one of our main c
Awful Service
I was told I could lower my rate and get perks, only to stay in the chat for an hour to learn that's not true. They also sent me a link to someone else's account that wasn't mine where it displayed all of their personal information (billing accounts, address, last four of social, etc.). This isn't a
Question
Awful Service
I was told I could lower my rate and get perks, only to stay in the chat for an hour to learn that's not true. They also sent me a link to someone else's account that wasn't mine where it displayed all of their personal information (billing accounts, address, last four of social, etc.). This isn't a
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Customer Service
Upgrade X1 HD DVR Box to 4K(XG1v4) DVR Box
I would like to upgrade my existing X1 DVR box to support a 4k television and audio.
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X1
Multiple Account reps have messed up my TV account with misleading communication, I need help!
My original conversation with an account rep promised me the same channel lineup with less cost, which I accepted. Only to lose all my Premium selections: Premium+ more Further conversations with 3 other reps , who promised to fix my account led to no resolution! A visit to the local store to addres
Question
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Customer Service
Hello @user_1pjxhb as our expert @Again mentioned each email is treated separately so the other one most likely has not received a migration invite yet. You will need to wait until the 2nd email receives the invite to move that one over. For m
Transition from Comcast to Yahoo Email
I use Xfinity Connect to receive my email. I have 3 Comcast email accounts. The landing page on Xfinity Connect shows the invitation to change to Yahoo email. I hit the link to "get started" and am prompted enter my Comcast email and password. However, this activity goes nowhere. Nothing comes up as
Question
brianph1 Hello! Thank you for reaching out to us here on our Community Forum. Are you noticing the speed is closer to the subscribed speeds when you are using a wired connection, or is there no noticeable difference?
Netgear CM2050V upload speed issues
I have seen other threads on getting faster upload speeds with the Netgear CM2050V [0] but I seem to be having the same problem with uploads limited to 41Mbps with a newly installed modem. I'll explain and maybe someone from Xfinity can help me? From the modem login page it shows the most recent fir
Question
Hi there, @user_dfgs59 Oh no I'm sorry to hear that you are having issues viewing your channels after you upgraded your TV package. Since it's been a few days since you last posted are you still experiencing trouble accessing those channels? If so pl
XfinityRichard
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Xfinity error code XRE-03121
I recently upgraded my tv package last night (2/19/26) from popular, to premium (formerly ultimate). when I try to tune into one of the new channels i acquired, it gives me a message saying “sorry there seems to be a problem here.” With the reasons stating that since I made changes to my plan the up
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