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Price outrageous
I ask for discount over a yr ago and lost a lot of my legacy perks your service continues to rise in cost with zero upon zero value added i am tire of trying to talk to someone who doesn’t get it
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Customer Service
I too had the runaround from Xfinity for three days over this Apple Watch SCAM Promotion. On Feb 11, I spent over an hour “chatting” with Agent Eamon[apparently an Xfinity Sales agent]. Asked how this promotion worked. He explained that I
Apple Watch Reward (Scam)
I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”
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user_otnun3 Thanks for creating a post. Do you have similar issues when you are not connected to your WiFi network? Do similar drops in quality happen when using cellular signal, or connected to another WiFi network?
My cell drops calls and has voice gaps at home on Wi-Fi
My voice conversations on my cell at home is a constant frustrating battle of gaps in voice (can you hear me repeatedly used), dropped calls, and calls sometimes not ringing thru, and when the call is dropped I have learned the only way to get my call ability back is to restart my phone. My cell pho
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user_nkspv0 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Xfinity Line Dangerously Low
Xfinity line has dropped on my property. Needs to be restored to correct level. Gas trucks and dump trucks are going to knock it down.
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Hello @user_zxes5v Appreciate you breaking down everything that has happened with the account. Sorry to hear there was a rough start with getting service going. I would be happy to check into the account billing to see what is happening with all the
Billing seems shady
Got charged for 2techs to come out to fix my service and they said service is fix. Service good for a couple hours then right back to square 1. Took modem in for a swap, did myself and now everything works. Made multiple calls on the issue and always assured that the problem was fixed. It was not. O
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I need full installation at my appointment tomarrow
I have a new customer appointment set for tomarrow. The house has no prior internet access. I will need a full set up.
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@user_cuvavo Sorry to hear the Xumo box is stuck on the settings page. Does it let you navigate through the settings at all or is it completely frozen? If you can then you can attempt to clear the cache on the box using the steps found in this articl
Xumo stuck on settings; can't hard reset
I'm going to throw my computer or remote at my tv if this isn't fixed soon and your xfinity assistant is useless and won't connect me with an actual person. I just moved. Like what seems like an infinite amount of other users, my TV and Xumo box worked for one day and now it's stuck on the settings
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing seems shady
Got charged for 2techs to come out to fix my service and they said service is fix. Service good for a couple hours then right back to square 1. Took modem in for a swap, did myself and now everything works. Made multiple calls on the issue and always assured that the problem was fixed. It was not. O
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I have the same issue. Multiple 4k Apple TV devices in my house.
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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Concern moved here to the E-mail help section.
I need to recover my email [Edited]
the problem is that I do not have access to my old phone or email. How do I link recovery toa new phone/email?
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Xfinity Line Dangerously Low
Xfinity line has dropped on my property. Needs to be restored to correct level. Gas trucks and dump trucks are going to knock it down.
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Customer Service
I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Mes
Billing Dispute
This is my second attempt to post my complaint! Any who, I just hung up the phone with a customer service supervisor Omar today 2/15/26. I'm an authorized person to speak for my Elderly Mother who's 72 years old. I had to Google to find this forum since I was told by Omar that they was no other cour
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user_g3teqd thanks for using the Xfinity Community Forums page to reach out. I am happy to check on your upcoming appointment to ensure that you will have service full activated. Please send over a direct message with your full name and complete serv
XfinityMarcus
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I need full installation at my appointment tomarrow
I have a new customer appointment set for tomarrow. The house has no prior internet access. I will need a full set up.
Question