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@mbhjfam, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into your mobile concern for you. To send a
new monthly bill
I chatted with agent because our monthly bill increased from $55 to $104 for internet only. The agent talked us into adding 2 mobile lines for $20 a month and $40 internet for a total of $60ish a month for 2 mobile lines and internet. It sounded too good to be true but we went for it. The monthly am
Question
thank you EG for moving the post into the right place and thank you for your reply Jeff - that makes sense. Hopefully all will be well the next invoice. I'm not sure who can help with the mobile phone issue - my mobile has a primary and travel
new monthly bill
I chatted with agent because our monthly bill increased from $55 to $104 for internet only. The agent talked us into adding 2 mobile lines for $20 a month and $40 internet for a total of $60ish a month for 2 mobile lines and internet. It sounded too good to be true but we went for it. The monthly am
Question
I have been reading this thread & I am MORE confused than I was when I started reading!!! The employees are now saying that you do NOT have to switch to yahoo mail (which I had years ago, got hacked & locked out of!!!!) but no one has address
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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user_g74oc1 I appreciate you taking the time to create a post and our team can assist with receiving your feedback and complaint, as well as assist further with your account and services if needed. Our team works directly with our HR business partner
Request to Formally Lodge Complaint
I would like to formally lodge a serious complaint regarding both a recent service disruption and the handling of my account by your customer support team. Please provide me with a way to submit the complaint via email or other methods.
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Accepted Solution
Hello @oregonducks444, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Did the last two emails receive the Yahoo migration email? You have to get the email before you can migrat
Not able to convert last 2 Comcast Email addresses to YAHOO.
Have converted 5 Comcast email boxes over to Yahoo with no prob for myself and family. I am hitting a roadblock trying to convert the final 2. Any suggestions? I believe the others may have got the email invite to convert but not sure. Would like to just get it done. Thanks! ;)
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2gig/300mb Wireless Speed is IMPOSSIBLE with the XB8
Long time Xfinity customer here. About 1 year ago I upgraded from the 1gig download service to the 2gig service. Thinking that I can double my speed.....BUT there is a catch that is not discussed anywhere. I was given the XB8 wireless modem/router and proceeded to install the xfinity device in place
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Customer Service
Thank you for the update user_4ix6cl, we have to ask you try to reach them again. We have no access to your account settings. Have you tried to contact more than once, are you able to leave a message?
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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I can set a follow up for us to check in with you tomorrow afternoon. How does that sound?
Unable to add new bank account through app
I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu
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@user_taq5f8, We can certainly troubleshoot this issue further for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct M
Dead Spots
I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?
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Ok, thank you! Maybe I will try again tomorrow. Tried about 4-5 times through the app and kept getting the error.
Unable to add new bank account through app
I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu
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Thank you, @user_hqktwd The NOW internet services are not connected to our traditional support systems like the Xfinity app or Xfinity.com Support options to manage your NOW subscriptions are all done through the https://www.xfinity.com/now or using
Signed up for Xfinity NOW with the wrong address.
Ive signed up for a new xfinity NOW service but my account is under the wrong address, and the equipment is being mailed to the wrong address.
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I am unable to cancel my service because it doesn't list any service to cancel. If I follow the cancellation before activation pages as well, the links it takes me to do not exist. How do I cancel and receive a refund?
Signed up for Xfinity NOW with the wrong address.
Ive signed up for a new xfinity NOW service but my account is under the wrong address, and the equipment is being mailed to the wrong address.
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Request to Formally Lodge Complaint
I would like to formally lodge a serious complaint regarding both a recent service disruption and the handling of my account by your customer support team. Please provide me with a way to submit the complaint via email or other methods.
Question
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Customer Service
Check ticket status - Service at new construction
I have been trying to follow up on a ticket I opened up with Comcast a little bit ago. I built my new house a while back and I first was quoted over $30k to run service to my house. This was a few years ago and there have been more houses built around so was following back up on getting service. Acc
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Customer Service
Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Unfortunately those tickets are limited and on a first come, first served basis. I do hate that you were not able to acquire any tickets at this time, but we will continue doing giveaways in the future. I ask that you continue to check your email dai
Rewards
I am a diamond status but I wasn't able to claim the ticket. It came and it disappeared.
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user_5b93dr Hello, are you still having issues with spam calls?
NomoRobo no longer supports Xfinity VOIP in 2026
According to NomoRobo, they no longer support Xfinity VOIP starting 1/1/2026. To verify, I logged into my NomoRobo account today and it says "unsupported" for my VOIP number. What alternatives, if any, are compatible with Xfinity VOIP? Ideally, I'd like something that has a caller id (displayed text
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Thanks for taking the time to post on our Xfinity Communities Forums page, @user_3c0229. I'd like to do everything I can to help with the closed caption issues you are having with Peacock on your Xumo box. Please send a direct message including your
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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why am I having issues with both my phone and computer signing into email account
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Login comcast.net
Unable to login on Comcast.net
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