This is a hard one to explain but my dad had a secondary user and he is also the primary user where me and my mom have our accounts. The account with his personal comcast email had our landline on there as the phone number but the landline hasn’t been active for years and the line got cut when we ha

My bill is getting too expensive and I'd like to be able to direct message an agent to negotiate my bill price. The website is perpetually broken ( yes, tried incognito mode, different browsers etc) - fails with the useless message "Your order deserves a little more attention. Unfortunately, we're u

Xfinity rep. came to our house to install internet for us. Everything was done except the cable was not buried. We were told it would be done ASAP/expedited due to have a young dog in our yard who is prone to chewing things. We were told we would get a call before anyone came to bury the cable to sc

My mother-in-law has lived with us for several years. I had originally added a line to our Xfinity Mobile account and ported her number over. She recently moved out and we established Internet and TV through Xfinity at her apartment. She is receiving emails and offers regarding one free year of Xfin

How do I get into the xfinity emails

The box will not power on

I am seeking assistance with a Formal Debt Recall for a legacy residential balance of $196.00. I have already escalated this via phone to a G-Bracket Case Manager (Case # [Edited: "Personal Information"]) , but I am looking for a Digital Care Specialist here to expedite the resolution. I am prepared

Xfinity came out and said my outside line had been shown by squirrels and wanted to bury it. They replaced it and dropped it to the ground and said it’d be buried long before mowing season. This was on February 11. It is now April 2. I called about three weeks ago and got the runaround. I was told s

I have been trying to activate my Peacock that is included with my plan for over a month now. I've talked to over a dozen people over the phone from Xfinity. I've talked to multiple people from Customer Support, multiple people from Billing, multiple people from IT, and no one can help me except run

This message confirms my request to cancel all Xfinity services effective March 31, 2026. I attempted multiple times via chat but could not complete cancellation due to lack of phone access and your requirement for verbal consent. Please confirm cancellation and final billing.

Xfinity has not sent me info on moving my email to yahoo. Did I overlook this email? How can I find out if I did overlook it?

I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.