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cancel service
I would like to cancel my service and return my equipment. I spent several minutes on the phone with customer server and was unable to get my account closed and my service canceled. Can someone please assist me with this?
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Customer Service
cannot transfer purchased videos and my list from my old account to my new one. please help!
I moved and opened a new account at my new address, but my purchased movies and 'my list' did not transfer. Accoding to my account rep said ths could be done, but so far I have had no luck. I can't figure out how to do a direct message even though I am signed in. I have tried multiple times to get t
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Customer Service
Hey there, @OEast398! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the equipment, and I would be more than happy to look into resolving the equipment. Please re
Return Equipment oeast398
About a month ago I reached out about attempting to get Xfinity at my new address. My new address is not in the area of coverage so that meant I could not get xfinity. Upon figuring this out, Xfinity asked me if Inwanted to go ahead and cancel service. I said yes, however, due to the move it would b
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That’s great to hear, jrmii! Sometimes these issues can be temporary and resolve on their own. If it happens again, just let us know, and we’ll be happy to help.
3rd Party Email Apps No Longer Working
Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor
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sdrfwerwerwere If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Dire
equipment box
I am reaching out to request assistance with replacing the small equipment box as it has been consistently cutting out. Could you please provide me with the necessary steps or guidance on how to properly make this replacement? Thank you
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And today everything is working fine and I have made no changes.????
3rd Party Email Apps No Longer Working
Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor
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@user_b38552 Thanks for submitting a post on our Community Forums. Does the received bill show for the next bill cycle, or showing the account has been closed? It is common for the bill to have already been drafted and available after the cance
Billed after canceling service
I canceled my Xfinity service 5/31 over the phone. My service turned off however, I still got billed for this month even though I canceled before the renewal. I already canceled I need this reversed and my money refunded immediately.
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Thanks for the update. Still not working here.
"An error occurred inside the server which prevented it from fulfilling the request".
I am getting the following error message when searching my email: "An error occurred inside the server which prevented it from fulfilling the request". It occurs with Chrome, Microsoft Edge and Firefox (even in an incognito/private browser window with no extensions). I am able to receive email norma
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user_mpmhd5 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Why peacock is no longer free?
Peacock was an added service for staying with xfinity but I can no longer log on without a fee?
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Thank you for reaching out to our team here. I can look at any account information needed from here for you. Can you send me a direct message with the full name and complete address for that service? To send a direct message. • Click "Sign In"
Speak to a live agent
I would like a phone number to contact a live agent. Do not give me the 6498 number to call. The bot hangs up on me as soon as I tell it my problem isn't listed. Do not tell me to talk to xfinity agent. The ai reads "thinking" for a literal hour when I tell it my problem isn't listed. All I need is
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Accepted Solution
I am happy we were able to get you into a new promotion onto your account, @Poni! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your week!
Price Went Up - No Notice?
Hello, My bill just jumped to $189. There was no warning or anything that my promotion was leaving. Am I able to get into new promotional pricing. Internet and security for $189 is not feasible for me. Thank you, Pete
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@user_a7e057 @XfinityKam Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Internet Issues
I've been getting ping spikes and random short bursts of slow internet for the past week or two. I've tried getting support through talking to an agent and had my modem replaced, but I'm still getting those issues. I've also tried running a tracert to google's dns (8.8.8.8) and got these results: 1
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@user_i5k8ar @XfinityJohnG Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Issue: Slow Upload Speed on Gigabit Extra Plan with XB7
Hello, I'm having an issue with my XB7 gateway. I'm on the Gigabit Extra plan in a Next Gen enhanced area. On a direct wired connection with a Cat 8 cable, my upload speed is capped at 42 Mbps. I believe my bootfile is incorrect and needs to be updated to unlock the full upload speeds of my plan. I'
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user_3rokcg Thanks for reaching out! Our team would be more than happy to check on the status of your location, and confirm the availability of Xfinity services to your place. Please send us a direct message. To send a "Direct Mess
Need Internet At Recently Registered Address
I’m a new Xfinity customer, and I’ve been trying and failing to get internet at my new apartment. Initially, I couldn’t get WiFi because my apartment is attached to and has the same address as a nail salon, but yesterday, I got my apartment officially listed as a separate address with the county so
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ship a return kit please
equipment box
I am reaching out to request assistance with replacing the small equipment box as it has been consistently cutting out. Could you please provide me with the necessary steps or guidance on how to properly make this replacement? Thank you
Question
Billed after canceling service
I canceled my Xfinity service 5/31 over the phone. My service turned off however, I still got billed for this month even though I canceled before the renewal. I already canceled I need this reversed and my money refunded immediately.
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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Is xb10 available in Lemont il?
Is xb10 available in Lemont il 60439?
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