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Thanks I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the la
I need Peacock subtitles permanently off.
I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock
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Free peacock for diamond members
Hi, my peacock is saying I’m not eligible when I been watching peacock for 2 months and a diamond member. Can someone please fix this
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Customer Service
user_34ecdh thank you for using the Xfinity Community Forums page to reach out. We are happy to assist you with your NOW internet service related concerns. Have you already used the Xfinity Assistant to connect with someone?
NOW internet
I've just purchased NOW internet and haven't received tracking information for the modem or any option to pick it up in store. Do local Xfinity stores carry the NOW internet modem? What is the customer service contact for NOW? Thanks.
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I will because the issue continues. at the moment there is only marginal loss. As you can see the issue is most significant near 2pm pacific time as usual. Hour (MST) Events Loss Range ────────── ──
Packet Loss on a regular basis
I have been around the flag pole with Xfinity and this packet loss is just terrible. I get 30% or more packet loss on a bridged modem that is brand new. The cable is also brand new and the tech cut all the connectors off and added new the last time I tried. There is a dud amplifier in this neighborh
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Hey @user_37d5dx, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience and feedback of the Xfinity services. I would love to see how we can help and review the a
Major problem
The last 2 years I have had problems with my internet speed. I have had multiple techs out and nothing ever fix. Im tired of dealing with this. I have spent hours on the phone trying to get it fixed and never getting anyone to solve the problem. I stead they just bounce me around from person to pers
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@user_riugtn Thanks for adding a post to the community. We know how important it is to have reliable service. When you mention that we work on it, is that seeing Planned Maintenance in the area?
Service [Edited]!
This service isn't the same as it was back in the days. The service now [Edited: "Language"]!!! If not every day it's every week that my wifi service is out for whatever reasons! Yall always talking bout yall working on it. Yall work on it for it to go out three to four more times after yall so call
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Please ensure that you are signed in @user_9uc9pe. Depending on if you are on a mobile web browser or desktop web browser, you may need to refresh the page. The Direct Message icon looks like a text box with some lines. After refreshing the page, if
help - no service for over a month
The line is down has been for almost a month and I cant get any help - keeps saying "we are checking on it " we will let you know when we have fixed your issue. The line is down and I need to be able to have wifi for work
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Step blinking green light
Setting up first time. Light blinked orange for a few minutes, now blinking green. What do I do?
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Your Home Network
Terrible service
Five canceled or no-show appointments for repair of broken cable system. Despite taking off from work twice and paying somebody to be at my house on all three occasions I later got a text asking if I wanted to reschedule. Everybody deals with issues like this with large companies, but to explain the
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Customer Service
Hi @user_oz4u09 Are you still in need of assistance with your request for the new device? If you are still experiencing concerns, feel free to send us a direct message here. To send a direct message: Make sure you are sign
Help with security pin
My daughter has an Xfinity mobile phone but we have not had xfinity internet or cable for a number of years- she was happy with the service. She is now studying abroad in Australia and her phone died. I had access to the mobile acct as I pay the bill. I tried to generate a security pin but she canno
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Please please send me *Now Internet service modem, [Edited: Personal Information]
NOW internet
I've just purchased NOW internet and haven't received tracking information for the modem or any option to pick it up in store. Do local Xfinity stores carry the NOW internet modem? What is the customer service contact for NOW? Thanks.
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Real phone number?
This number has called about 4 times now. It pops up as Xfinity, but i have no clue why they are calling. No message has ever been left. [Edited: "Possible malicious number"]
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Customer Service
user_5rud4g Are you seeing an error code or message as well or no? Also, what channel are you currently stuck on?
Tech support
My tv is locked on one channel and if I try to change channels it gives an error message. I need help
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E-mail issues with Apple Mail on Macbook
I’m trying to help my wife with a recent issue with e-mail on her MacBook. For context, her MacBook is a 2019 model running MacOS Sonoma 14.8.4 and her Apple Mail app is version 16.0. She has a Comcast e-mail account. We recently did some updates on her machine, and since then, she receives her inco
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Hi there, @user_iqti39! Thanks for reaching out about connecting to the hotspot. Are you seeing this problem with only one hotspot or multiple hotspots? Are you also seeing the connected, no internet message? The owner of the modem with the hotspot m
Xfinity WiFi now pass not connecting
I pay for a monthly NOW pass, but the wifi has not been working for the past 2 days. My computer will connect then say there is no internet connection with an explanation point over the wifi symbol. I tried updating/restarting my computer and also forgetting the network and trying to reconnect. None
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Tech support
My tv is locked on one channel and if I try to change channels it gives an error message. I need help
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Customer Service
there is no direct message icon
help - no service for over a month
The line is down has been for almost a month and I cant get any help - keeps saying "we are checking on it " we will let you know when we have fixed your issue. The line is down and I need to be able to have wifi for work
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@user_vl964m One of our community experts provided a suggestion to update the domain within the app. Let us know if that was the fix to your issue or if you still need assistance!
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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@XfinityJosephA wrote: "...feel free to send us a direct message ..." Message sent 9 days ago, but still no response. Why?
BruceW
commented
11 hours ago
to the conversation:
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Autopay and paperless discount
In 2023 I signed up for automatic payments and paperless billing (see https://forums.xfinity.com/conversations/billing/autopay-question-webpage-vs-email/64ff82b7baecdd4ece055f82?commentId=6577227af961c6163a30f69f). I met all the the requirements listed in https://www.xfinity.com/support/articles/aut
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