Xfinity Community Forum

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@XfinityLinda this is my main tv. also, on my other 2 TVs with cable boxes, channels are pixelated. Thinking about giving up cable and just streaming.??

user_pinidx

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10 hours ago

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No signal detected

My TV says no signal detected. I’ve had it plugged into HDMI one and the box is lit. I have unplugged everything and plugged back in still no change. Also tried HDMI two with the same result

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@XfinityLinda yes, have tried all of that. Different hdmi that is know works. Unplugging. Restarting, trying different hdmi ports. Just not working??

user_pinidx

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10 hours ago

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No signal detected

My TV says no signal detected. I’ve had it plugged into HDMI one and the box is lit. I have unplugged everything and plugged back in still no change. Also tried HDMI two with the same result

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Why is my address blocked from xfinity?

I changed internet providers, I want to go back to xfinity, why is my address blocked?

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On Demand

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@XfinityJohnG I have done this. I have been waiting for the code to be sent you said you needed to verify.

user_67hz6u

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10 hours ago

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Cancel service

Cancel service. Cancel service. Cancel service.

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Hi. I think I did it right this time. Is it there?

user_ezq6o1

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10 hours ago

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So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to

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sbuske1958 thank you for using the Xfinity Community Forums page to reach out and inform us of the nest you witnessed. Our technicians would not handle bees or wasps, so you are definitely perfectly fine to have them addressed in a way you see fit.

XfinityMarcus

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10 hours ago

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Wasps

My outside cable box is open and has a BIG wasp nest inside. Can I spray it?

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Hello user_oeoi6r, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. I am sad to hear you missed some important messages, and we can take a look at a few things to find out wha

XfinityJeffB

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10 hours ago

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Not receiving important group texts

I switched from ATT to Xfinity mobile about two weeks ago. I thought that the transition was seamless but then discovered that I was suddenly not receiving group texts from multiple threads. I completely missed two extremely important in person work meetings because of this. Everyone else in the gro

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Hi there. @user_ezq6o1 I do apologize we have not received a DM with your information.

XfinityRichard

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10 hours ago

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Misinformed/accommodation

So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to

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Hi user_4xw1ni, we appreciate you bringing this to our attention here on the community forums! We can definitely take a closer look into the issue to see who we can help. I see that you've already sent us a direct message. For future reference, pleas

XfinitySean

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10 hours ago

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help with relocating comcast lines blocking electrical panel

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App

Since I can't download the app because it's not compatible with my phone how in the [Edited: "Inappropriate Language"] do you expect me to do anything

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Xfinity App

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Good afternoon @user_zfsbai, and thank you for reaching out on our Community Forums. We appreciate your time, and we're very sorry for your loss. If you're trying to determine whose name the account is currently under, you may be able to verify

XfinityAlyssaA

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10 hours ago

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What name is my account under

my husband died and I don't know if this account is under his name

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Ok. Did it go through?

user_ezq6o1

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10 hours ago

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Misinformed/accommodation

So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to

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Just to confirming @Beefyribz, the issue is accessing the email address through our website here:https://connect.xfinity.com/ The issue is not related to accessing the email through a third party app like Gmail, Outlook, etc.

XfinityAldrik

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10 hours ago

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Email

Everytime I click on check email I am routed to the same page every time Using and managing Xfinity Email accounts This is annoying and I have cleared my cookies in on my web browser and uninstalled and reinstalled my app. I'm tech savvy enough to know that it's a server issue. NOT USER ERROR. THIS

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Howdy user_o7ibjm 👋 Congrats on your upcoming move, and thank you more than anything for taking us with you on it! We know moving can put a lot on your plate, so we'd love to make moving your services one of the easier parts. If you could send our t

XfinitySeth

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10 hours ago

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Transfer my service

I need to transfer my service from Jersey city to Brooklyn. Can I take my existing box

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@user_s1t5vk Have you checked to make sure your device is on the latest operating system update? This could cause issues with the phone if it's not.

XfinityLinda

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10 hours ago

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terrible phone signal maps no longer working

My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and t

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What name is my account under

my husband died and I don't know if this account is under his name

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Sign-In and Account Management

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Concern moved here.

EG

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10 hours ago

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Transfer my service

I need to transfer my service from Jersey city to Brooklyn. Can I take my existing box

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Wasps

My outside cable box is open and has a BIG wasp nest inside. Can I spray it?

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Customer Service

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@user_mdeho7 Welcome back! We see we have you already in DMs and will continue the interaction there!

XfinityBradM

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10 hours ago

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Serviceability check for new construction in Kenmore WA

I'm looking for a serviceability check for moving cable to adu and primary

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Hey there, @user_r16b6o! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the payment experience, it certainly is not what we want for our customers. I would be more than happy to dive

XfinityAdrienne

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10 hours ago

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Over charge took money out twice for no reason very bad business

Got paid took money out my account again for no reason at all shouldn't have never do business with them.......... they are very bad business over charge everyone all they say is sorry in give you the run around in alot of stories so you ask me never use them ......

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