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WiFi is a massive source of performance problems. Have you tested a wired connection? I have the 2100 service and get more than that on cabled machines but my WiFi stuff tops out at ~600 because I cheaped out. That's fine, I don't really
internet speed
I have the 2100 mbps download speed plan (the fastest plan offered). I receive emails from xfinity regularly stating that they measured my speed at, or above, plan speed. I just received one today that said they tested our connection at 2390 mbps. Our internet connection is PAINFULLY SLOW, all the t
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I am glad to hear your problem was solved. user_8882vm was there anything else we could assist you with at this time?
phone call then email from "xfinity" saying hacking attempt
We got a phone call supposedly from Xfinity saying they were investigating a malicious hacking attempt to/on our internet. The guy wanted us to turn off the modem then turn it on and then connect to a website he was going to give us that would be able to 'catch' the offenders by tracing their ip adr
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Discontinued internet service
My internet was cancelled without any notifications via email or phone. The Xfinity app said that it was disconnected due to a balance that it needed addressing. However, it also stated that the balance was -$73.50. I do not know why it was abruptly cancelled.
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Billing
I got emails from Xfinity with a link for activation. The link wouldn’t work. Now the link doesn’t show an activation option.
I need help activating my free peacock premium membership
I’ve gotten emails from Xfinity prompting me to activate my free premium peacock. But it won’t let me activate it.
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Waitlist Error
Trying to select a time for waitlist and it says We don't understand your request, Reply with the command: waitlist to get the waitlist details.
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Customer Service
Hello @user_3qx80v, and thanks for reaching out on our Xfinity Community forums! I can certainly understand why you'd be concerned, especially if Peacock Premium was included as part of the promotion that led you to sign up for service. To help us be
We’re sorry, your account isn’t eligible for this Peacock offer
I signed up for new service with the promise of 2 years of Peacock Premium; when I choose the activate option it first said there's a problem, and now says "We’re sorry, your account isn’t eligible for this Peacock offer". This was included in my signup offer, is this a bait and switch?
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Formal complaint
Hello. I’ve been a loyal customer for 10+ years only to be treated like my hard working money doesn’t matter! I’ve been hung up on and kicked out of chatting with an agent almost 8 times! It’s ridiculous I can’t even chat or schedule a call with customer service to speak about how rude and unprofess
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Customer Service
Schedule technician visit
I need to schedule a technician visit to my home address to change my coaxial cable in my house. The xfinity app will not let me do it. My address is [Edited: "Personal Information"]
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Customer Service
Hello @user_1uzdgz, and thank you for reaching out on our Xfinity Community forums. I can understand how frustrating that would be, especially if you're trying to watch a live event and the channel keeps freezing and repeating. To help us narrow this
ESPN channel only
Our ESPN channel keeps freezing up and it seems to get stuck and keeps repeating itself
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New payment method
I am trying to change the payment method but it won't let me because it states that I need to verify my contact information, even though it's already been verified
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Customer Service
user_uu2knl - Thank you for your feedback. We'd appricate the oppunirty to help in every way we can. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corn
Angry 23 year customer.....
There was a tree cutting service across the street on Wed 8/19 and our T.V/internet went down. Pretty sure they hit the pole with something. Reported outage to Comcast via virtual assistant (which seems to be about all you can do) and it said "would keep us posted". Sunday, still no T.V/internet and
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Hello @user_5dcb51 thank you for reaching out on our community forum! Have you attempted a power cycle to power the whole system down to see if that corrects the issue?
Replacing my window batteries
A couple of my window alarms are not working. After changing the batteries. Keeps dinging like there is an open window. Not getting a green light saying activation. Any suggestions? Thank you!
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help with an Iphone order
To whoever may read this email, I am actively seeking any type of support for the following issue: On 18 August, I purchased an iPhone 17 through XFINITY.com (order# 331090456945194714) This purchase was driven directly by the flood of promotional emails XFINITY sent me touting special iPhone offers
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Devices
I have been having the same issue of Disney constantly freezing, and clearing the local data did nothing. When are you going to get this fixed? It has been an issue for months. Why am I paying for a service I can't use?
Disney plus and Paramount plus apps freezing
Both apps may be watchable for a few minutes, then constantly buffer and then freeze.
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Actually the color of the outside of the cable has nothing to do with permanence. Though when we string temp lines above ground we do tend to use brighter colors to make them more visible, that does not mean that once we put it in the ground it will
Orange Temporary Cable Damaged
I live at [Edited: Personal Information]. A recent landscape project revealed an orange coaxial cable that was damaged in the project. Not cut, but damaged. It was only 1 inch below the ground surface. I would like it repaired and, ultimately, a permanent black cable installed.
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The technician came out today and fixed the line that was severed by the neighbors tree trimming company. I just went on to try to get a credit and they offered me a $10 credit for being without Internet and TV since 19 August, which is 10 days. That
Angry 23 year customer.....
There was a tree cutting service across the street on Wed 8/19 and our T.V/internet went down. Pretty sure they hit the pole with something. Reported outage to Comcast via virtual assistant (which seems to be about all you can do) and it said "would keep us posted". Sunday, still no T.V/internet and
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@Again So my mail is not forwarded from Comcast, it just bypasses Comcast Completely?
Forwarding
First off I have to say switching my email to Yahoo was a major bad mistake. I want to use a another email provider. How do I get Comcast to forward to something other than Yahoo?
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Hello user_kokekv thank you so much for taking the time out of your day to reach out here via our Xfinity Forums! Have we tried other browsers or In-Private browsing? Are you able to send and receive test emails?
Can't receive new emails
Since Monday I have not been able to receive any new emails, although I am able to send emails. I can login successfully and see all my emails from Monday and before, it's just an issue receiving new emails. I am logging in on Xfinity.com and I have already tried clearing my cookies and cache and up
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Horrible wifi connection, lots of packet loss, ping goes up and down a lot
I’m experiencing recurring packet loss and latency spikes every afternoon. This has been happening for years. Today I ran pathping to 8.8.8.8 and observed approximately 3% packet loss reaching Google, with packet loss appearing on Comcast network hops as well. Could Xfinity Support check whether the
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Customer Service
Hey there, @user_2hxzez, thank you for your interest in Xfinity Mobile. At this time, there is no way to sign up for Xfinity Mobile service without a Social Security Number (SSN), and we do not have an alternative verification method available for en
XfinityJeniece
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14 hours ago
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SSN
Hello, My account email is [Edited: "Personal Information"]. I was offered an Xfinity Mobile Unlimited Plus promotion, but I cannot redeem it because I do not have an SSN as an international student. Could you offer another verification method or an equivalent promotional credit? Thank you, [Edited:
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