Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (413K)
Roger that! I really hate to leave y'all but just ordered me a Razr Ultra 2025 on Amazon and looks like I'm going be left with no other choice but to switch carriers as 2026 is a long year and without any particular date mentioned I don't know how lo
RAZR 2025 Ultra or RAZR+ (Plus) 2025? Any planned support?
I'm ready to upgrade my Z-Flip 5 and it sure would be nice if yall would support the RAZR 2025 Ultra or even yet the RAZR+ Plus 2025 as I'm ready to move away from the Samsung ecosystem! And yes I know yall support the regular RAZR but its specs are worse than my Flip5's are!! So are there any plans
Question
No access to my email for 3 weeks
I have not had access to my xfinity/comcast email since the morning of 11/17/25. When I try to get someone to help, the online service doesn't do much to help me. It is so FRUSTRATING that I can't access my emails and I know for a fact the emails are "waiting" for me to have access to the email. It
Question
•
Customer Service
When checking through the incentive tracker nothing appears other than a notice saying that I have to wait 10 days after activation to see any results. My worry is that by the time I can check the status, the offer will be expired as it explicitly st
Nowhere to apply code before checkout
I just signed up for one of the 5 year internet plans with Xfinity. When I was browsing I was given this code, MC50, to apply at checkout to receive a $50 gift card if I signed up same day. I have signed up same day, but there was nowhere for me to apply the code. Are you able to add this to my orde
Question
Cancellation
Hi I cancelled my service on 12/2/25. My bill for the next cycle (starting 12/8) had already generated, due 12/21. Am I going to have to pay that?
Question
•
Billing
my ethernet connection is not working
first of all i have windows 11, norton 360 & have combo router/modem. also my wifi works just my ethernet connection does not work around 1 week ago my ethernet connection wasn't working it now says "unidentified network" & in properties it says "no dhcp server was found" even though in the "service
Question
•
Your Home Network
barrygou Thanks for reaching out! Do you get any error codes, or messages when you try and access Paramount+ and Fox Nation on your X1 TV boxes? Also, you should have no problem adding anohter X1 Wireless TV box to your home.
Paramount and Fox Nation
I am paying for Paramount + and Fox Nation on my bill but I can not access either one. I tried everything. Also, We now have 4 cable boxes in our home. 1 is the main DVR box, one is a box that "works" off the main box and 2 are Wireless. Can we add a 3rd wireless box for a new TV?
Question
Hey there, @user_3d4159, thanks for reaching out through Xfinity Forums regarding the Xfinity Pro battery. We would be happy to help with that order on our end. Can you please send us a Direct Message with your full name and your full address?
Xfinity Pro backup battery
Looking for backup battery I went to store they were out where can I get it online
Question
I accidentally marked as accepted solution. This is not the case!
iphone
i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t
Question
Xfinity Pro backup battery
Looking for backup battery I went to store they were out where can I get it online
Question
•
Customer Service
@user_52ktmx Have you by any chance tried the following the instructions my colleague shared in this thread? If not, please give that a try and let me know if you were successful or not.
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
Question
user_ecm2qi Hello, have you checked if the incentive was claimed automatically? You can use this link to do so https://www.xfinityincentivetracker.com/track.
Nowhere to apply code before checkout
I just signed up for one of the 5 year internet plans with Xfinity. When I was browsing I was given this code, MC50, to apply at checkout to receive a $50 gift card if I signed up same day. I have signed up same day, but there was nowhere for me to apply the code. Are you able to add this to my orde
Question
Hi there, @user_h2uasv I'm so sorry that your services are not working. Since it's been a few days since you last posted, do you still not have services to your phone?-Richard
Order cancelled but still cant process new order
It has been two weeks since my order was cancelled and still cant process a new order. My services to my phone arent working and I spent three weeks calling back and forth for technical assistance just for my services to still not work. I cant get a new phone or get the service to my phone to work h
Question
Thank you for letting us know. Do you know if your email has been converted over to Yahoo yet?
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
Question
user_9s8q8f, Thank you for reaching out to Xfinity Support. This is not the experience we want for our customers. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so,
No refund have been told lies!!!
Hello, My name is [Edited: "Personal Information"], and I am contacting you regarding an unresolved refund and return dispute with Xfinity that has caused major financial hardship due to repeated misinformation and unfulfilled guarantees from your staff and supervisors. Timeline of Events: In July 2
Question
I am having this same exact issue, signed up on mobile device and did not see anywhere clearly marked to enter the promotional code. Tried contacting support but no luck.
Nowhere to apply code before checkout
I just signed up for one of the 5 year internet plans with Xfinity. When I was browsing I was given this code, MC50, to apply at checkout to receive a $50 gift card if I signed up same day. I have signed up same day, but there was nowhere for me to apply the code. Are you able to add this to my orde
Question
Hello, @user_tj1xf9 thank you for taking time to create a post here over Xfinity Forums. Working from home myself, I completely understand the importance of having your home network staying active. I see one of our awesome forum experts @EG provided
Customer Support
My internet drops twice every day and I can't find anyone who will help me. The AI bot on the website is extremely unhelpful and the phone bot is just as bad. I need this fixed because I am not spending $69 a month on something that doesn't work. I somehow got someone who came over to my place once
Question
@XfinityBillie for me it’s stream app only
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
@Viper122 I tried and it didn’t work for me but at least they aren’t taking up space on the dvr.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
jafroemm Thank you for reaching out to us here to let us know about the issue you are experiencing with your Xfinity email address. Are you using the Xfinity site to access your email or are you using a 3rd party app such as Outlook?
XfinityBrianH
commented
16 hours ago
to the conversation:
0
0
No access to my email for 3 weeks
I have not had access to my xfinity/comcast email since the morning of 11/17/25. When I try to get someone to help, the online service doesn't do much to help me. It is so FRUSTRATING that I can't access my emails and I know for a fact the emails are "waiting" for me to have access to the email. It
Question