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user_a1fd64, thank you. Are you able to send me a Direct Message? The instructions are listed in my last comment. This way, I can get your account information and run through some troubleshooting with you. We have to go this route so we keep your per
Internet
I just added Paramount+ to my account and the streaming keeps freezing. I unplugged the router, waited and plugged it back in but that did not help. Any other suggestions?
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my samsung smart tv is what we stream on
Internet
I just added Paramount+ to my account and the streaming keeps freezing. I unplugged the router, waited and plugged it back in but that did not help. Any other suggestions?
Question
user_a1fd64, Yes, that is exactly what I needed to know. Thank you. Sorry, I wasn't more clear. It would be a good idea to take a closer look at things. Please send us a direct chat message with your full name and complete service address to “X
Internet
I just added Paramount+ to my account and the streaming keeps freezing. I unplugged the router, waited and plugged it back in but that did not help. Any other suggestions?
Question
I am very sorry but I am 87 and do not understand "device you are streaming on" We have a samsung smart TV if that helps.
Internet
I just added Paramount+ to my account and the streaming keeps freezing. I unplugged the router, waited and plugged it back in but that did not help. Any other suggestions?
Question
user_jls3pj please send us a direct message so we can follow up on your ticket and help with your Xfinity mobile account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you
Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?
Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus
Question
Hello user_7ym3cy We can take care of any complaints for you. There are a couple different teams we can forward complaints to on your behalf, but it depends on the type of complaint and agent you interacted with. If your issue is also still unresolve
Direct Message icon
So frustrated with Comcast. I finally thought I'd found a way to send a message because phone and in-person didn't work. My complaint keeps getting pushed into some unknown region ("I'll create a ticket and they'll get back to you in 48 hours.") And of course they do with the same message: "We could
Question
Blocked email.
Whenever i send an email to my son, he gets a msg that he is blocked. How do i unblock him?
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questions was not answered
Internet
I just added Paramount+ to my account and the streaming keeps freezing. I unplugged the router, waited and plugged it back in but that did not help. Any other suggestions?
Question
Hi there, @user_urp2h3! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the discrepancy with your billing. We would be happy to look into this. Please send a direct message to us by clicking the chat icon in the upper r
Billing Issues
Hello, I need a credit on my account as i have been charged in error on Xfinity's side for the last 20 months for an account that is not active. I have reached out to Xfinity billing many times and they have refunded my back account but never credit my xfinity mobile account, so i get a past due bil
Question
How do I submit a formal complaints regarding customer service? If these calls are truly recorded for quality and training purposes there is no way anyone is doing anything to improve the quality of customer service!! No one knows what they are doing
Direct Message icon
So frustrated with Comcast. I finally thought I'd found a way to send a message because phone and in-person didn't work. My complaint keeps getting pushed into some unknown region ("I'll create a ticket and they'll get back to you in 48 hours.") And of course they do with the same message: "We could
Question
user_a1fd64, Thanks so much for reaching out to Xfinity Support. What device are you streaming on?
Internet
I just added Paramount+ to my account and the streaming keeps freezing. I unplugged the router, waited and plugged it back in but that did not help. Any other suggestions?
Question
I need to cancel my unlimited data plan.
Was trying to cancel ulimited data from website and did not see optoin to do so. Online see info on requeting in this forum or calling xfinity directly. Thanks for your help.
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Customer Service
Help with Xfinity Router Connection
need help with new xfinity router connection
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Your Home Network
Internet
I just added Paramount+ to my account and the streaming keeps freezing. I unplugged the router, waited and plugged it back in but that did not help. Any other suggestions?
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Sign-In and Account Management
Trade in credits not applied
Signed up for Xfinity promo offering $1,100 in bill credits over 24 month period for trading in an iPhone 15 Pro Max for a new Iphone 17 Pro Max. I sent in my iPhone 15 pro max and it was delivered to Xfinity on oct 5. It’s been almost 4 months now and no bill credits. I had been paying full price f
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Devices
@XfinityMatthew that is not true. I worked for Comcast for 6 years and signing up for xfinity mobile got you an added multi product discount.
2 Product Discount
One of the reasons that I switched to Xfinity Mobile, was that there was a 2 product discount (Xfinity Mobile + Xfinity TV/Internet) of $20 per month. I just heard this month, that the $20 discount has been reduced to just $10. Is that correct? If so, that's enough to spur me to move my cell plan to
Question
Hi there, @EmJayDee! Thanks for reaching out to us here on the Community Forum. We would be happy to assist with getting to the bottom of this issue. Are you using a comcast.net address and is the error message providing any additional details or err
XfinityFrank
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Blocked email.
Whenever i send an email to my son, he gets a msg that he is blocked. How do i unblock him?
Question