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Not getting the Speed I'm paying for
I am being told by the app there aren't any outages, and have gone through the connection trouble shoot guide (more on that later, its outdated, and sends you to links that straight up don't work because "wow the app is so good just use that!") I'm paying for download speeds up to 1.1Gbs I've run mu
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Customer Service
Apparently a popular acronym regarding "Reading The Manual" is a no no. Thanks for the edit. That could have had a lot of bad PR. I also appreciate my new username. Thanks for that.
Disabling public wifi hotspots on XB7
Situation: I'm using this in bridge mode. I am able to stop broadcasting what would be "my" wifi networks (both guest and private on all available bands) but there is no current way in the admin panel to disable ALL wireless signals coming from the device. Meaning, the XB7 continues to broadcast "Pu
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I am having the same issues as every other customer. Paramount+ is very poor on almost every program I try to watch 3205 error code JZ Elma WA
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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Well, after all this card would not work at Kroger today. Trust me when I say NEVER AGAIN! We were told “debit card”. “Use however you want”. “Cash out at a bank”. Lies lies lies. Not a true “Debit Card&rdqu
Never received promotional prepaid cards for mobile switch
Purchased phones in September after paying off att bill and unlocking phones. Purchased upgraded phones and switched service to xfinity. Promised prepaid cards in amount of phone payoff which was 415 each for a total of 830. All documentation uploaded and old phones returned. Receives a ln email on
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Why is it that this thread is 6 months old but you still can’t admit to a systemic problem with your app? Have you fixed this for anyone permanently? Reinstalling the app sometimes helps the problem temporarily but it always comes back.
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
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peacock
I am subscribed thru Xfinity. I had to update my box. Still unable to access Peacock. What am I paying for?
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Xfinity App
Thanks for your comment, user_s6gorr. Are you having issues activating your service? Or downloading the app?
Activate internet
Hi I would like to activate my router/internet but am unable to get the app.
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Hello @user_zv35co, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. Did any of the troubleshooting above help with your concern?
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
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It was a pleasure chatting with you, user_q2tezb. I am happy we could help with your disconnection and hope you'd consider Xfinity as a service provider if the opportunity were to come up in the future. - XfinityThomasA
Costumer service
I want to cancel my service as the scheduled call. It takes place after my billing date, which I do not want to pay as I’m not using their service anymore and there is no option to personally DM or cancel of the same day. Any help would be appreciated
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Switch my Xfinity internet service to NOW Internet Jan 2026
Hello Xfinity Support, Similar to I would like to transition my Xfinity internet service to NOW without service interruption (https://forums.xfinity.com/conversations/customer-service/i-would-like-to-transition-my-xfinity-internet-service-to-now-without-service-interruption/67bf7be704f4cf33962d7bfe)
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Customer Service
Thanks for posting on our community forums, user_rbxxav. I’m really sorry to hear about the experience you’ve had. That sounds incredibly frustrating, especially after multiple attempts to get clarity. I completely understand why you&rsqu
Phone order and customer service
Ugh, third attempt to post this. Bought phone from Xfinity in the store to be delivered on Monday. That didn't happen. I have been a customer forever. I made several attempts to get help and answers today andnI have gotten tons of different delivery dates and also told that they are out of stock and
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user_931c8b My team can help you with your mobile concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if
Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir
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We really appreciate your patience @user_tqqz8u! This link here should take you to the direct messaging section of our forums.
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
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More sports and entertainment
Had this package added but is not available after 3 hours. How long does it take?
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Channels and Programming
I'm signed into the Xfinity Community Forum but I couldn't find an icon for "Direct Message" anywhere. I signed into the Xfinity App and searched for the "Direct Message" icon there too but didn't find it.
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
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I have proof that my account was charged what is going on Xfinity!!!!
glitch with Xfinity’s billing/autopay system
Xfinity is horrible!!!!!! For months my auto pay doesn’t work now the freaking website and mobile won’t let me pay !!! I’m moving Internet with another company this ridiculous!!!
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I paid for my bill twice !!!!!! And still shows I didn’t and says u have no xfinity account!!!!!
glitch with Xfinity’s billing/autopay system
Xfinity is horrible!!!!!! For months my auto pay doesn’t work now the freaking website and mobile won’t let me pay !!! I’m moving Internet with another company this ridiculous!!!
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@user_soope1 We could check on this and are happy to, but need you to send us a private message as instructed.
Unfair Practice
I am writing to formally document my concern and request a final resolution regarding this matter. As previously discussed, an account was created with an incorrect address and was later canceled. That account included internet service and a complimentary mobile line. I never requested or activated
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Hello @user_9hlj7t, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. To set up Xfinity home phone (VoIP), you need an active Xfinity internet, a compatible gateway/modem with pho
XfinityChelseaB
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How to hook up land line with Xfinity
I will be receiving a phone call from Xfinity to set up a friend's land line with her Xfinity. I am trying to research how to do it prior to getting the call from Xfinity to walk me thru it. All the videos I see say just connect your main phone cord to the modem. My question is that the modem is up
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