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@fikigoat, Have you had a chance to try a few troubleshooting steps yet? Sometimes clearing your cookies and cache, logging out and back in, or using a different browser can help resolve this.
Web remote not working
For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.
Question
Yes - I ordered 2 iwatch that were too small. I went on chat and it was recommended to go the the Xfinity store to exchange them. I spent 2.5 hours during my work day at the store with the agent. She completed the exchange advised me a t
Diamond member promo code for watches
I have had no resolution with online chat Xfinity assistant, onsite at the Xfinity store and with multiple agents in the call center. Not only am I a long time Diamond member I also worked for the company for almost 14 years. I am tired of being lied to by everyone. Can anyone please help me with my
Question
Hello @user_ewawia, sorry for the trouble you’re running into. You may want to try clearing your browsing history on Safari and then opening the link again, or trying a different browser to see if that helps. When I access the link, everything
Sending emails problems
I can receive emails, but can’t send any. What’s a solution? Has happened before.…
Question
No. The xfinity web remote is no longer connecting to main tv.
Web remote not working
For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.
Question
Strange.. Login/emails in English, directions for emails are in a foreign language.
Sending emails problems
I can receive emails, but can’t send any. What’s a solution? Has happened before.…
Question
user_7gh7rk Thank you for your feedback, and we are sorry to hear about your experience. If there is anything we can help you with going forward, please let us know.
Services
Worst company ever. I feel like I’ve been scammed. When I signed up for essential internet I was told that my bill would be 14.95 each month. I also told the customer service representative that I would pick up my equipment at the store. Still I was mailed equipment and was charged. When I returned
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Then you need to adjust my bill
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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A hour and 30 minutes after making this post I receive a call from your company, saying they were going to adjust my bill to the correct amount. It shouldn’t have took multiple days and hours of being on the phone debating with your customer service
Services
Worst company ever. I feel like I’ve been scammed. When I signed up for essential internet I was told that my bill would be 14.95 each month. I also told the customer service representative that I would pick up my equipment at the store. Still I was mailed equipment and was charged. When I returned
Question
cannot move through the guide without the page going back to today
For 2 years I have complained about the guide. No one will help. When you click through (xfinity doesn't scroll) all of a sudden the guide will revert to either the current date and time, or the last show you DVR. This will happen several times each time you want to look for anything.
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Channels and Programming
xfinity marking shows as new but the dates go back years
In the guide, now well over 10 TV shows each and every night, xfinity is showing them as new, but they are in fact old. The put the date on, but the date shows they were first broadcast years ago. Some go back to even before 2010. How can a show be new if it was broadcast that many years ago. If you
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Channels and Programming
user_6zu3mq, hello there and thanks for reaching out. I completely understand your concerns and would like to get just a tad bit more detail as I also have the self protection. When you're stating to arm and disarm, I think you have a security packag
Xfinity Home iPhone App
Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik
Question
user_yuuk1d Thanks for reaching out to us today about your service not working. We would be happy to look into why isn't not working for you at this time, and work to get it fixed for you. Can you send us a direct message with your full name, n
XfinityEricB
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7 hours ago
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my wifi isn’t working
why isn’t my wifi working
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