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My problem seems to have been resolved. I contacted Xfinity Support via Direct Message. They sent someone to my home. They first replaced my router and all the connections to the wire that comes out of the ground. After that did not work, they sent s

Eugene58

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4 hours ago

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Intermittent Internet Connection Problems

I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. This problem is happening with multiple computers and devices, not just one thing. It is happening with both wired connections and WiFi connections. My router was recently replaced by a technician and the pro

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U

yes, my credit is frozen. I can unfreeze it. After it is unfrozen, would I just proceed with my phone upgrade order or does xfinity need to run my credit before I proceed with that order?

user_tyrdvy

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4 hours ago

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Device Payment Plan eligibility

I tried to upgrade my phone and am being told that I am not eligible for a Device Payment Plan. I have internet and 3 lines on mobile. Those 3 lines are all marked as Upgrade Eligible. What do I have to do upgrade my phone and the new phone be on a Device Payment Plan (DPP)?

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I have platinum tier level . Do I get free peacock subscription

Want free peacock with my platinum tiet

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Customer Service

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user_aw56dv Welcome to the Xfinity Forum and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving

XfinityTommy

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4 hours ago

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Internet cancelling

I moved out of the US and I tried to cancel my Internet service. I tried to contact Xfinity multiple times through different methods. No one can cancel my Internet service.

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user_tyrdvy I appreciate you clarifying that for me! Do you know if there's a credit freeze on your SSN? We cannot complete the required credit screening to qualify you for DPP if your credit profile is frozen or locked, which can result in a denial

XfinityEmilyB

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4 hours ago

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Device Payment Plan eligibility

I tried to upgrade my phone and am being told that I am not eligible for a Device Payment Plan. I have internet and 3 lines on mobile. Those 3 lines are all marked as Upgrade Eligible. What do I have to do upgrade my phone and the new phone be on a Device Payment Plan (DPP)?

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I finally went to my streaming app and wrote down all the channels that I have as favorites and added them back via my TV box. I just find it interesting that on the TV it indicates that the channel is on Favorites, (but it doesn't appear on the list

Curio

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4 hours ago

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favorites disappeared from cable box but are still available in the app

The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.

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user_l6r798 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had some concerns with your cable line after a landscaper damaged the line. Have your services been impacted as a result of this damage?

XfinityMarcus

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4 hours ago

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Cable line cut

Landscaper cut cable line. Need this repaired.

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Hello, @user_3j66e5 I'm disheartened to hear this happened to you. I have to set the expectation that it may not be possible to get that offer back. Can you tell me the date you were chatting with that agent? If we cannot get it back there might be a

XfinityThomasC

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4 hours ago

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Internet Deals

Hello! I was looking for a way to lower my internet bill and while chatting with a live agent was offered a wonderful deal that I said I wanted to accept. They sent me a text link to complete the process of getting the deal but it took a while to load and they disconnected from me. I reconnected to

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user_s8znff Let's take a look at your account and see what you qualify for. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click t

XfinityPeterH

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4 hours ago

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Xfinity bill doubled in price - yikes, help!

Our bill recently doubled – I’m guessing we reached the end of a promotion, but the new price is currently unaffordable. Both of us use the internet for school and my partner also games, so having “less” internet isn’t particularly feasible (e.g. a cap on data might prove to be more expensive). What

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I’m not sure if this related, but since I first started trying to do the basic error resolutions (restarting, refreshing, clearing local data, etc) the favorites guide has been replaced with instructions on how to select a favorite channel. I’m not

user_jp233f

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4 hours ago

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J

Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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Cable line cut

Landscaper cut cable line. Need this repaired.

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Customer Service

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This is with Crunchyroll correct? @user_jp233f

XfinityDena

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4 hours ago

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J

Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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Same story here in Santa Fe NM. All other utilities came and located as requested, Comcast did not, contractor cut the big underground cable, I opened a case yesterday stating "safety risk", no response other than a ticket number. Trying to get statu

user_k9587b

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4 hours ago

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Cable Cut By Contractor

My cable was cut by accident even though I called 811 the contractor cut the cable. Customer Service originally told me my service would be initiated again today between 8 and 10 AM. Then when that didn't happen they lied to me told me to go swap my modem and kept saying they would still be there be

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user_c0do78 Hi there, thank you for reaching out to us over our Xfinity Community Forums. The following online article will outline how to increase the number of rings before the voicemail picks up. Unfortunately, Xfinity Voice Voicemail cannot

XfinityMartyR

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4 hours ago

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Automated Voice Mail [Edit]

How to turn off auto mateed voice mail so phone rings [Edit: All Caps]

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Lilfay Welcome to our community forum! Thank you for letting us know about your recent experience discussing options to upgrade your internet speeds. The offers we have available can change at any time, so I recommend accepting an offer right away if

XfinityEmilyB

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4 hours ago

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L

Unaligned offers

I was talking with an agent a couple days ago who said I could upgrade my internet to 1 gig for $50 per month. I told him that was great and I just had to check with my roommates. I asked if it would be okay to confirm the offer after I did so. He said I could come back whenever and the offer would

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user_300a5b, Hi! I can absolutely understand why you're frustrated after spending so much time being transferred between departments, repeating the same information, and not receiving a clear explanation or resolution. First and foremost, I'd like to

XfinityGabriel

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4 hours ago

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Xfinity Mobile - Can't purchase new phone because my internet is through Bulk/Managed Services

I have had Xfinity internet for over 13 years and Xfinity Mobile for around 6 years. Roughly 3 years ago, my apartment complex bundled our internet service as a non-optional extra charge to our rent using Xfinity Bulk or Managed Services. It was cheaper so it wasn't an issue and hasn't been an issue

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

to the conversation:

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U

Internet Deals

Hello! I was looking for a way to lower my internet bill and while chatting with a live agent was offered a wonderful deal that I said I wanted to accept. They sent me a text link to complete the process of getting the deal but it took a while to load and they disconnected from me. I reconnected to

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

to the conversation:

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U

Router shipped immediately even though I requested a later date.

I recently set up internet service for a property that I will be moving into soon. When purchasing the plan, I entered my move-in date as the requested delivery date, assuming that shipping would be delayed until then. However, the very next day, I got a notification that the set-up kit had already

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U

I've never upgraded my phone while being with Xfinity. I think I've been an internet customer since January.

user_tyrdvy

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4 hours ago

to the conversation:

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U

Device Payment Plan eligibility

I tried to upgrade my phone and am being told that I am not eligible for a Device Payment Plan. I have internet and 3 lines on mobile. Those 3 lines are all marked as Upgrade Eligible. What do I have to do upgrade my phone and the new phone be on a Device Payment Plan (DPP)?

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Xfinity bill doubled in price - yikes, help!

Our bill recently doubled – I’m guessing we reached the end of a promotion, but the new price is currently unaffordable. Both of us use the internet for school and my partner also games, so having “less” internet isn’t particularly feasible (e.g. a cap on data might prove to be more expensive). What

Question