Official

Accepted

Unanswered

Advanced Filters

Search Results (494.4K)

Most Recent
Selected Most Recent
Paramount Plus

I want to cancel paramount plus subscription

Question

10

1

0

email

I cannot send an email. I am getting emails.

Question

6

0

0

Hazardous Wires ticket

I have been trying to submit a hazardous wires ticket, unsuccessfully. The 'report a problem' form keeps giving me an error along the lines of "something went wrong. try again later." I have also chatted with an agent last night that resulted in receiving a ticket number [edited ticket number], but

Question

9

1

0

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

5 hours ago

 to the conversation: 

0

0

Upgrade to xb10

I currently have an Xb7 gateway and would like to upgrade to latest xb10 which I believe will greatly improve the quality and performance of my wifi. What do I need to do in order to upgrade?

Question

user_7tjl53 Thank you for reaching out, and providing details regarding your concern. Please send us a direct message, so we can help with your transfer of services.      To send a "Direct Message" message:   • Click "S

 to the conversation: 

0

1

SCAM

Today, I received such a terrible experience with Xfinity - that I'm attempting to write a letter to have this matter addressed. I opened an xfinity account one month ago. At the time of opening, I made it very clear that I would be changing addresses in one month - and asked for advice if I should

Question

@user_eixpk1 wrote: "... I found a work around using the xfinity app ..." With that many taps you could set up a shortcut to connect.xfinity.com and be ONE TAP away from the email site.  

 to the conversation: 

0

No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

Question

Please revive my previous thread

I (user_c1c1ep) have a long (since May 14) thread with Xfinity on Direct Messaging. The history of my complaint/issue is on that thread. The thread disappeared sometime last night/this morning. I did not close it. We seemed to be making progress and the history is important. Please reinstate this th

Question

10

2

0

Still waiting for response from Xfinity Mobile to release my line to my new provider

Submitted a transfer request yesterday (July 7, PON 73324951) and the new provider is still waiting for Xfinity to release the line. Phone number is unlocked. Transfer PIN is correct. Wondering what is the hold up?

Question

8

0

0

Upgrade to xb10

I currently have an Xb7 gateway and would like to upgrade to latest xb10 which I believe will greatly improve the quality and performance of my wifi. What do I need to do in order to upgrade?

Question

17

2

0

Cancel my account/service

Subject: Account Closure, Billing Suspension, and $15 Refund Request After six years of continuous service, my recent transition was extremely difficult. Technicians visited twice but failed to activate the service. No communication was done between them about what had to be done. Apparently a big j

Question

13

1

0

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

6 hours ago

 to the conversation: 

0

0

Xfinity Support

My two-year internet plan ended. How can my rates go back to the two-year plan?

Question

@EG​ I look forward to a response from customer service/corporate

 to the conversation: 

0

SCAM

Today, I received such a terrible experience with Xfinity - that I'm attempting to write a letter to have this matter addressed. I opened an xfinity account one month ago. At the time of opening, I made it very clear that I would be changing addresses in one month - and asked for advice if I should

Question

Dcaldw04 I would be wondering the same if I were in your shoe too. As crazy as it sounds even houses right next to you can be connected via a different node that can have service whiles yours doesn't. That said our team is happy to help look at your

 to the conversation: 

0

0

Internet Outage from Storm

I currently am experiencing an internet outage from a storm that happened last week. I just received power back yesterday, but my internet is still out. I figured this was normal until I learned my neighbors, who also had their power finally restored and have xfinity, are not experiencing an outage

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

6 hours ago

 to the conversation: 

0

1

SCAM

Today, I received such a terrible experience with Xfinity - that I'm attempting to write a letter to have this matter addressed. I opened an xfinity account one month ago. At the time of opening, I made it very clear that I would be changing addresses in one month - and asked for advice if I should

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

6 hours ago

 to the conversation: 

0

0

Internet Outage from Storm

I currently am experiencing an internet outage from a storm that happened last week. I just received power back yesterday, but my internet is still out. I figured this was normal until I learned my neighbors, who also had their power finally restored and have xfinity, are not experiencing an outage

Question

forum icon

New to the Community?

Start Here