Xfinity Community Forum

U

Great, thanks. Sent.

user_i3dewp

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12 hours ago

to the conversation:

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U

Report damaged or dislodged telecom pedestal

Nearly dislodged telecom pedestal requires maintenance

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U

Tv video charge without Tv service

Comcast charge a TV video fee along with broadcasting fee but I do not have Comcast TV plan or their TV service. Either fraud is involved or poor billing department & Reps. They seem to randomly add charges that don't make any sense. There has to a Maryland department to investigate and stop this ty

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Billing

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3

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Awful customer service

I have called six times got hung up on, and still not resolution. Xfinity first of all should have call reviews on each agent, Xfinity is allowing us customers to be disrespected, without resolutions. Xfinity seems to hire very very unknowledgeable agents, over seas agents are the worse. I plan on t

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Xfinity Stream Website

4

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Can’t access bill over phone, in app, on website or through Xfinity assistant

Cannot see my bill anywhere because when I sign into my account it shows an old service address and Xfinity assistant won’t connect me to a live agent because my account is supposedly “closed” despite having internet service

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Customer Service

18

2

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U

Password

How can I change my password

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Your Home Network

8

1

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M

I sent the info as requested.

mro121

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12 hours ago

to the conversation:

0

M

Lack of customer service is appalling

My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me

Question

@user_9gogss Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to

XfinityDemetrise

commented

12 hours ago

to the conversation:

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U

Cancel service

I need to cancel service without speaking on the phone. I refuse to be asked 10 different things. Being given offers I don't want. I just want to my service removed. I'm already switched to a new network

Question

Hi there @user_9gogss Thank you so much for reaching out on our Xfinity Community Forum about cancelling your service. We'll hate to lose you as a valued Xfinity customer, but I'll be happy to assist. To get started, please follow the steps below to

XfinityDemetrise

commented

12 hours ago

to the conversation:

0

U

Cancel service

I need to cancel service without speaking on the phone. I refuse to be asked 10 different things. Being given offers I don't want. I just want to my service removed. I'm already switched to a new network

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U

Cancel service

I need to cancel service without speaking on the phone. I refuse to be asked 10 different things. Being given offers I don't want. I just want to my service removed. I'm already switched to a new network

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Customer Service

7

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It was a pleasure, @user_qc7uai working with you in private and getting you on a Internet plan that fits your needs. I do appreciate your time today and most importantly we do appreciate you and your business.

XfinityRichard

commented

12 hours ago

to the conversation:

0

U

Downgrading to Internet-Only / Promo Request

Hello, I'd like to do three things - the app or the website isn't allowing me to self service this. 1. Remove TV service from my current package - we never use it, and the set top box has just been collecting dust (and costing $$) for years. Please help us remove this. I plan to return it this week.

Question

To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfi

XfinityMatthew

replied

12 hours ago

to the conversation:

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O

Xfinity services shut off too early

I am supposed to move in a week and came home to find my internet service has been switched a week too early. The address that I’m moving from is no longer viable to have wifi. So now I’m stuck with no wifi for the week. I need helping fixing it before the move!

Question

Hi there @user_p9xvmi Thank you so much for reaching out on our Xfinity Community Forum about cancelling your account. We'll hate to lose you as a valued Xfinity customer, but I'll be happy to assist. To get started, please follow the steps be

XfinityDemetrise

commented

12 hours ago

to the conversation:

0

U

Cancel Service

I am formally requesting cancellation of my Xfinity internet service effective immediately prior to my next billing cycle. I attempted cancellation through chat and phone support today but was repeatedly transferred between departments and ultimately disconnected because the final department was clo

Question

Hello @ow3_1128 Thanks for joining us here on Forums. I'm sorry to hear it was transferred early. If a transfer completed early we should be able to transfer it back to get it back online. Send us a direct message with your full name and service addr

XfinityMatthew

commented

12 hours ago

to the conversation:

0

1

O

Xfinity services shut off too early

I am supposed to move in a week and came home to find my internet service has been switched a week too early. The address that I’m moving from is no longer viable to have wifi. So now I’m stuck with no wifi for the week. I need helping fixing it before the move!

Question

If you are using a Comcast-rented gateway device, see these links; https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool

EG

commented

12 hours ago

to the conversation:

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U

Need wifi name and password

i need to reconnect to wifi.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

0

U

Cancel Service

I am formally requesting cancellation of my Xfinity internet service effective immediately prior to my next billing cycle. I attempted cancellation through chat and phone support today but was repeatedly transferred between departments and ultimately disconnected because the final department was clo

Question

Ajay_12 Welcome to our community forum! Thank you for letting us know that you didn't receive your modem so we can help replace it. We can have a new one shipped within 3-5 business days, or you can pick up equipment from your local Xfinity service c

XfinityEmilyB

commented

12 hours ago

to the conversation:

0

A

WiFi Router not received

My WiFi router has been misplaced by FedEx and I have not yet received it. My property management office has checked the lockers and confirmed that they couldn’t find any WiFi router addresses to my name. I would therefore request you to please aramage to deliver it at the earliest.

Question

Accepted Solution

user_5ex43j Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having. We'll be happy to take a look at your account to make sure we are answering your questions accurately. We can say

XfinityBenjaminM

commented

12 hours ago

to the conversation:

0

U

I didn’t get tracking number for the order

Hi. I paid for the order online, and the confirmation email said that Xfinity will send me a separate email with tracking information. But I didn’t get any. I have my own modem, but the app and the agent from the chat refused to add the modem and said to wait for the Xfinity’s modem. I am switching

Question

That and the fact you live in a highly populated area. Lot's of Verizon customers. And the prioritized data XfinityJustinM mentioned. I'd be interested to hear the results since you are working with them via Direct Messaging. I'm noticing slower spee

DreamSayerZ

replied

12 hours ago

to the conversation:

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U

Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

0

O

Xfinity services shut off too early

I am supposed to move in a week and came home to find my internet service has been switched a week too early. The address that I’m moving from is no longer viable to have wifi. So now I’m stuck with no wifi for the week. I need helping fixing it before the move!

Question

Hello @user_g1j1d2 Thanks for reaching out to us. I am sorry to hear about the missed appointments and difficulty getting everything going. Our team would be happy to look into the account to find out what is going on and get everything resolved for

XfinityMatthew

commented

12 hours ago

to the conversation:

0

U

Customer service/general account set up issues

I have never experienced such major issues with a large company before. Iv heard nonstop complaints and figured I'd try anyway. My internet isn't even set up yet and I'm over it. Difficulty setting up account online. Difficulty correcting it in store. Difficulty setting up hulu/peacock threw account

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