Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (465.2K)
I’m not sure. I see estimated total of $241.79 , then Balance forward $377.18 Payment and Credits - $80.00 Partial charges v -$120.62 Regular monthly charges $80.00 Taxes, fees and other charges -$14.77
Wrong billing amount
My issue is the $377.18 bill that I was charged for internet and tv services. I used to work for Comcast, and when I retired part of my retirement deal was to continue my employee rate for three years (thank you!). I called Comcast in December just before that period ended, but the guy I spoke to co
Question
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those sc
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Thank you for confirming that you tried those steps @user_k8lpbw, we appreciate it. Have you had a chance to check whether there are any service interruptions affecting your area? You can view current outages and service status by visiting our Online
Hotspot Login Page not Working
Hi! I’ve been using the hotspot at my boyfriend’s place for over a year (ans he uses the NOW service) and it recently started not working. The “xfinitywifi” still shows up in the Wi-Fi settings of my phone, but the pop up to log in doesn’t load. I’m confused because when I search nearby hotspots onl
Question
user_cn6xao Thanks for confirming! Did you receive an email with any of the activation details?
Peacock and hulu activation issue
Not able to active peacock and hulu that comes with my fiber internet service. Have been reach out to chat and on call with agent but no solution at all.
Question
@Baptista2015 Great, that is good and count on us if anything ever does happen with the service. We'll get a tech out asap. To submit the repair order it'll help us if you send us a picture of it to add on the ticket. Send us a direct message with yo
Report a damaged xfinity equipment box
There’s a damaged “Comcast” xfinity equipment box in front of the house we just purchased. Can this be replaced/fixed so we don’t eventually have an outage due to the equipment being damaged by weather/etc, please?
Question
Hi yes. I have tried all of that. The hotspot isn’t working on my boyfriends phone either.
Hotspot Login Page not Working
Hi! I’ve been using the hotspot at my boyfriend’s place for over a year (ans he uses the NOW service) and it recently started not working. The “xfinitywifi” still shows up in the Wi-Fi settings of my phone, but the pop up to log in doesn’t load. I’m confused because when I search nearby hotspots onl
Question
Good afternoon @user_k8lpbw, and thank you for reaching out on our Community Forums regarding your hotspot concerns—we’re happy to help. To start with some basic troubleshooting, have you tried toggling Wi‑Fi off and back on, restarting
Hotspot Login Page not Working
Hi! I’ve been using the hotspot at my boyfriend’s place for over a year (ans he uses the NOW service) and it recently started not working. The “xfinitywifi” still shows up in the Wi-Fi settings of my phone, but the pop up to log in doesn’t load. I’m confused because when I search nearby hotspots onl
Question
Hello user_osd8l4 thank you so much for taking the time out of your day and reaching out here on our Xfinity Forums regarding your recent experience. I can absolutely understand your feelings of frustrations with the payment arrangement and having se
Non existent help
The fact Xfinity claims to have the good customer support is a baffling notion Im currently dealing with a suspended account due to asking an agent for more time and then still have my services disconnected after I explained the situation and they assure me that o had until the 24th to pay it they p
Question
Hotspot Login Page not Working
Hi! I’ve been using the hotspot at my boyfriend’s place for over a year (ans he uses the NOW service) and it recently started not working. The “xfinitywifi” still shows up in the Wi-Fi settings of my phone, but the pop up to log in doesn’t load. I’m confused because when I search nearby hotspots onl
Question
•
Customer Service
It actually seems discriminatory, to only have some features available to users with cell phone. Elderly, people with vision issues, others may not be able to use the app on a cell phone
Xfinity App Needed for PC
I know I'm late to the party on complaining about this, but I recently had to forward some ports and the process was so incredibly ridiculous having to use a mobile app to manage the modem on my home network. I refuse to download your app or use my phone for these purposes. I'm not sure what kind of
Question
I am very glad that we were able to get that taken care of from here. If we can ever be of any other assistance we are happy to help from here in any way.- XfinityJohnG
Comcast - Untrustworthy and bad practice
Called and cancelled/disconnected my services on 3/29/2026 and was told i would be charged for 8 days (approximately $20) on my final bill since my service for the month started on 3/21/2026 which I was totally fine with. After a month goes by thinking that my service was disconnected, i receive a b
Question
I do have internet services currently. Thanks for responding to me so quickly. I look forward to getting it repaired! It’s also a bit of an eyesore but most importantly, i don’t want it to cause any interruptions since I have a toddler who would lose
Report a damaged xfinity equipment box
There’s a damaged “Comcast” xfinity equipment box in front of the house we just purchased. Can this be replaced/fixed so we don’t eventually have an outage due to the equipment being damaged by weather/etc, please?
Question
Was fixed by support on this forum. Thanks @XfinityMatthew
Comcast - Untrustworthy and bad practice
Called and cancelled/disconnected my services on 3/29/2026 and was told i would be charged for 8 days (approximately $20) on my final bill since my service for the month started on 3/21/2026 which I was totally fine with. After a month goes by thinking that my service was disconnected, i receive a b
Question
Jdawg30 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service add
ESPN Unlimited
Why can’t I access ESPN Unlimited? Just as others have complained it was supposed to be free, as part of our plan. Missed Wrestlemania also, I suppose have to miss again tonight. I have signed in correctly and I activated. What is the problem?
Question
Disney+ and Hulu Won't Activate
Disney+ and Hulu are supposed to be included. When I hit the activate button it sends me to Disney+ who then says "You are attempting to activate an offer for a subscription through a third party partner." and sends me back to Xfinity. How do I get around this to activate Disney+ and Hulu? I've trie
Question
•
Xfinity Stream Website
Hi. There is no active button next to the sunscription no matter which process i was told to follow, i was told to log in with id, then gmail, then comcast.net. nothing works.
Peacock and hulu activation issue
Not able to active peacock and hulu that comes with my fiber internet service. Have been reach out to chat and on call with agent but no solution at all.
Question
Transferring service.
Hi. Currently, I have xfinity service in my home, and I have my own modem. I am moving to an apartment. The apartment has xfinity for internet. Will my modem automatically work when I plug it in, or do I have to register something in my new location? I have not moved yet nor have I spoken with the a
Question
•
Your Home Network
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those sc
user_m7s2a5
commented
12 hours ago
to the conversation:
13
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles