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why did my bill increase?
Good morning. My cost for almost every part of my xfinity bill has gone up. What happened?
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Switching from streaming to cable package
I have been trying for 2 days to get info I needed in order to select the correct bundle plan. I agreed to a streaming plan last night and realized that it would not deliver local stations. Today I have been failing to get assistance in changing my bundle to cable.
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user_1oyd52 Thanks for reaching out to us for assistance about a fraud order for mobile service using your card information. We would be happy to help in any way we can to get this all cleared up for you. To confirm, did any agent at this point put i
Fraudulently Ordered iPhones [Edited]
Sir I navigated your company AND am pleading with you for your assistance and oversight — we’ve talked to over 20 people — ALL A DEAD ENDAdditionally, Comcast Xfinity customer (dis)service has been documented many times over Briefly…• impersonated by female fraudster who was obviously not validated
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user_7x0zat Your post came over nice and clear. Thank you for letting us know again about the line. Our team will be happy to investigate the line and make sure to provide a correct resoltuion. Please send us a DM with your full name and complete add
Customer support
This is my fourth attempt to notify Xfinity that the coax cable from the street to my home is hanging too low and can be hit by a delivery vehicle. This is also my third attempt to use this Xfinity forum, but the page constantly loads content overlapping other content, and receive error messages. No
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Customer support
This is my fourth attempt to notify Xfinity that the coax cable from the street to my home is hanging too low and can be hit by a delivery vehicle. This is also my third attempt to use this Xfinity forum, but the page constantly loads content overlapping other content, and receive error messages. No
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Customer Service
@Ge57u Yes, if you opt out of transferring now, and anything changes on our end where we may discontinue our platform, you would be getting a notification of any such change.
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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user_qjb18z Hello! Thank you for reaching out to us here on our Community Forum. We are not seeing any reports indicating that we're having with our Data Usage Meter showing inaccurate information; however, if you feel that the usage we have versus w
bandwidth reporting difference from my router
I regularly log my monthly bandwidth consumption using the Xfinity app on my phone. I record the value from the Internet Data Usage tab and calculate the delta from the previous entry. A sample of the data (trimmed for brevity): | 01/01–01/31 | 519 | 01/16 07:09 | 82 | — | | 01/01–01/31 | 675 | 01/2
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@user_sh1q8o @XfinityAmandaB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Extreme latency spikes past two weeks. New modem, new splitter, and ground checked by tech none fixed issue
Hey guys, so I'm having a really frustrating problem that arose about a week ago. In fact, this issue has happened ever since the 15th when Xfinity randomly texted letting me know they discovered a problem in my area and were working to fix it. "Hi it's xfinity assisant. We've identified a network p
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Hello, @user_etplev Thanks for reaching out to us on the forums! Sorry for the inconvenience as we have been having some trouble in your area. Could you please send our team a direct message with your full name and full address? To send a direct mess
Outage for nearly a day with ZERO COMMUNICATION
This is completely unacceptable to treat your customers this way. Not only is your in-app "assistant" the most frustrating and unhelpful tool I’ve ever used, this forum page (my only recourse to attempt to seek a resolution) keeps not letting me post. You need to respond to this immediately or you w
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gargarbinks Thank you for taking the time to reach out to us here on our Xfinity Forums. It means the world to us that you have choosen us as your service provider. I understand how frustrating it is to have a missed appointment and our team would lo
Technician keeps delaying arrival
I’ve just moved into a new apartment and the coax cable ports are not functioning. It took talking to almost 10 agents to figure this out. The final agent scheduled a technician to visit my apartment on the 24th (today) at 12-2pm. I woke up early to be prepared for their arrival. Lo and behold, the
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Outage for nearly a day with ZERO COMMUNICATION
This is completely unacceptable to treat your customers this way. Not only is your in-app "assistant" the most frustrating and unhelpful tool I’ve ever used, this forum page (my only recourse to attempt to seek a resolution) keeps not letting me post. You need to respond to this immediately or you w
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Technician keeps delaying arrival
I’ve just moved into a new apartment and the coax cable ports are not functioning. It took talking to almost 10 agents to figure this out. The final agent scheduled a technician to visit my apartment on the 24th (today) at 12-2pm. I woke up early to be prepared for their arrival. Lo and behold, the
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Hello, @jeremy303 @zandor60657 is correct. We no longer provide additional dynamic IP addresses as this has been phased out. You will need to switch to a business account for multiple IP addresses.
How do I find out if the Hitron Coda modem is compatible with my plan?
What I'm looking for in a modem: $120/maxCable modem onlyno wifi, no voice [Edited: "Profanity"], no frillsSupports the modest upload/download speeds my plan accommodatesWeb based admin interfaceMore than 1 Ethernet port After doing some diligent research against xfinity approved compatible modems,
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@user_bo7ey8 Comcast is aware of your outage. While I’m unable to give you an estimated time when your service will be back on, please know that technicians are working to restore service as quickly and safely as possible. They coordinate recov
Worst service EVER!! Right before Snowstorm
Worst service ever as a remote worker. Literally the snowstorm started and our internet in the area went out and NO one has fixed anything or given any calls to repair it. It’s horrible disgusting and leaves people stuck. I work remotely and this has been really hard for me but this is not new for X
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Worst service EVER!! Right before Snowstorm
Worst service ever as a remote worker. Literally the snowstorm started and our internet in the area went out and NO one has fixed anything or given any calls to repair it. It’s horrible disgusting and leaves people stuck. I work remotely and this has been really hard for me but this is not new for X
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Customer Service
Chris74656 Hello! Thank you for reaching out to us here on our Community Forum. In order to turn off audio narration, while you are in your Xfinity Stream App or site, go to the Settings Icon > Accessibility > toggle 'Audio Description' Off. &n
Can't turn off audio narration?
Recently while watching Xfinity stream on my PC using Firefox audio narration is on and there is no option under settings to turn off this setting and it very annoying.
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Hello, @user_ceq7o8 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click t
Cannot access mobile service after move
I recently moved and created a new account for my new address. However, I’m unable to find my mobile account because it states that I don’t have any Xfinity service. I spoke to someone over the phone, and they informed me that I don’t have service through them. When I called, it showed AT&T service.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Trying to cancel my landline
Hello customer support. I have attempted to cancel my landline via chat. That did not work. I am deaf so I cannot talk on the telephone. Please help me cancel my landline. Thank you.
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