Xfinity Community Forum

Hello, @user_qbjud8 we can submit a serviceability request to see if we're able to service your area. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll s

XfinityThomasC

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9 hours ago

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Expand service area

Hoping you will consider expanding service to my neighborhood. [Edited: "Personal Information"]

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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10 hours ago

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Expand service area

Hoping you will consider expanding service to my neighborhood. [Edited: "Personal Information"]

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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10 hours ago

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Unauthorized TV charge on Internet Bill

I am very upset, I have been charged $10 per month for TV that I did not sign up for. I signed up in person, and the employee told me that I was getting a promotion for $40/month. I have been having to pay $50/month. I have tried reaching out previously to no avail. The direct messaging is really ha

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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10 hours ago

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Changing Plans

I've confirmed that I want to change my internet speed plan to 1.2gig at least 5 times this past week, and my account still keeps going back to the 100mbs up to 1200 speed. I don't know how many times I have to update my account and if it's even going through. I've already been sent plenty of confir

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BattlesKyle Hi there! Thank you so much for using our Forums to contact us this morning. We are here to work with you to see where the equipment is and to take the next steps to get it replaced. We appreciate you letting us know right away so we can

XfinityJorge

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10 hours ago

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Missing Equipment

I was told that my equipment was delivered but it doesn’t say to what address. I checked the new apartment it’s supposed to be delivered to but it wasn’t there. I was also not notified until midnight last night so I couldn’t check until the morning.

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Missing Equipment

I was told that my equipment was delivered but it doesn’t say to what address. I checked the new apartment it’s supposed to be delivered to but it wasn’t there. I was also not notified until midnight last night so I couldn’t check until the morning.

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Customer Service

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I sent everything they needed and xfinity's response was: Perfect match on the code. I see the orders and billing amounts. There are 2 tickets open to have the devices removed and charges adjusted already on your account but they are past the date we

user_fwe03o

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10 hours ago

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my order was canceled and the iphone 17 pro max returned and I never received my money back

I ordered 2 iPhone 17 Pro Max, I tried to contact more than 30 times to try to change the address on my account because the registered address is on the street inside my condominium and there is no shipping service on that street in the United States. This was not resolved so the phones did not arri

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@user_ij6af0 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you

XfinityDena

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10 hours ago

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Constantly get 15% of internet speed that I pay for

After at least 10 visits and promises from technicians my service does not provide enough speed to run everything we need. I pay for a gig and the service goes up and down all day. This is month 4 since starting service. At the end of the street the last technician showed me that you have a temporar

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user_jd8dvo Just to confirm you are trying to connect to your Comcast email account but you no longer have an Xfinity account correct?

XfinityPeterH

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10 hours ago

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How do I login to my email account

Have xfinity internet. how do I login my email

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Constantly get 15% of internet speed that I pay for

After at least 10 visits and promises from technicians my service does not provide enough speed to run everything we need. I pay for a gig and the service goes up and down all day. This is month 4 since starting service. At the end of the street the last technician showed me that you have a temporar

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Customer Service

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Hi there, @user_sfhz98! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble editing the payment. Could you share more details like what error message you may be seeing? Also, you can find a list of ways to pay i

XfinityFrank

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10 hours ago

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Payment

Need to pay bill . Won't let me edit payment

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usr_JamesFM, I am glad to hear you found someone to work with you. We are here if you need us. Take care!

XfinityAngie

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10 hours ago

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Xfinity Support; Bridge Mode/Admin Tool/Xb8

So I recently ran into issues with my WiFi setup when moving. My setup consisted of a Xb7 in Bridge mode to allow my use of an External Router. If I remember correctly I also had firewall issues so I had the Xb7 firewall/security disabled and then relied on my router's really good firewall. I did th

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I forgot to mention I already knew about the app setting too but even though it's enabled already but I'm still unable to access the Admin tool. I am definitely open to pinning down what's going on though.

usr_JamesFM

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10 hours ago

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Xfinity Support; Bridge Mode/Admin Tool/Xb8

So I recently ran into issues with my WiFi setup when moving. My setup consisted of a Xb7 in Bridge mode to allow my use of an External Router. If I remember correctly I also had firewall issues so I had the Xb7 firewall/security disabled and then relied on my router's really good firewall. I did th

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Payment

Need to pay bill . Won't let me edit payment

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Billing

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Thanks for the link, but it unfortunately doesn't help.I forgot to mention I already knew about that setting too and it's enabled already but I'm still unable to access the Admin tool. I appreciate it though.

usr_JamesFM

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10 hours ago

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Xfinity Support; Bridge Mode/Admin Tool/Xb8

So I recently ran into issues with my WiFi setup when moving. My setup consisted of a Xb7 in Bridge mode to allow my use of an External Router. If I remember correctly I also had firewall issues so I had the Xb7 firewall/security disabled and then relied on my router's really good firewall. I did th

Question

Thank you for sending us a direct message, @user_fmzypr! We were able to figure out why there was still a balance on your account, and we made some adjustments that should have been made a few weeks ago, ensuring your balance was accurately corrected

XfinityJamesC

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10 hours ago

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Billing issue

I chatted with Xfinity rep and they said they zeroed out my bill. However, if I look at the bill in my account, there is still a charge there. I have the transcript that shows they would zero it out.

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Please cancel my service!!

PLEASE CLOSE MY ACCOUNT! Your bill Thanks for your payment Your automatic payment was processed successfully. Here are the details of your payment: Account number: Ending in [Edited: "Personal Information"] Payment amount: $53.00 Payment date: 11/03/2025Card type: MasterCard Card number: Ending in [

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Customer Service

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Hello user_rm88me! Good morning to you, and thank you for joining us on our Xfinity Forums. I hope that you are having a great Tuesday so far. Based on your post I have a feeling that you set up a call back and that has not happened yet. I'm sorry th

XfinityPaula

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12 hours ago

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Why do I have to wait a week to talk to someone about my service?

All I want to do is talk to someone about my service and apparently I have to wait almost a week for a callback... Why does this company make it so hard to talk to an actual human?

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user_sq2p9z Good morning! We appreciate you reaching out to our Xfinity Forums Team. I can definitely see how not having your services active after a payment would be a concern. Are you able to see if your balance has updated to reflect your payment?

XfinityKassie

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12 hours ago

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Saying i have an over due bill and disconnected my service ?

I Paid my bill that was due on Nov 12 and now it’s saying i have an over due bill but it’s not due till december 13? but my service is disconnected now

Question

Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding this link account concern you have. I understand how concerning it could be for someone to get access to your personal information. You are in the right place and we

XfinityRoberto

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12 hours ago

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Wrong Linked Account

I have been trying to unlink a random account from mine for years. between the price hike and this persistent issue, I decided to leave Xfinity altogether recently. And lo and behold, I still got an email about that other account. I'm concerned that someone can access my sensitive info. This is extr

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