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Credit request on current tv/internet bill

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robd2 are you able to confirm if you experience this using our webmail or if you're using a mail client?

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

Question

Hey @user_bus2fe ! Having a look on the interwebs, I came across this article that might help: XRE-03059I know you said you restarted your modem, but this article says to restart or unplug your TV box for 2 minutes then plug it back in. I hope this h

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Xre-03059

I can’t put on certain channels. Some channels keep freezing and are super pixilated. This has been happening for weeks. I have reset my modem and it doesn’t fix the issue.

Question

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

 commented 

22 hours ago

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T3 timeouts

I'm really getting tired of the lack of service on my line. I'm tired of complaining. I am tired of having to call in about an issue that isn't getting resolved.

Question

user_vysijb Thank you for bringing this issue to our attention so we can work together and find a solution :). Is this happening when you watch Fox News at home on your cable box as well, or does it only affect the Stream app? Do you notice the same

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Xfinity stream goes to a commercial break and never comes back

This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’

Question

AFAIK, you can't connect a third-party device directly to a Comcast provded ONT. You must use their gateway. They use (DPoE) Docsis Provisioning over Ethernet protocol for management and authentication. Google for more info.

 commented 

22 hours ago

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Switch from provided router/modem to my own

I tried going through Tier 1 support to reach Tier 2 or Advanced Repair to see if the CPE MAC (or maybe a different provisioning profile?) could be released. I have my own device that I want to connect directly to the Nokia ONT (or ONU), but Tier 1 can’t escalate to Advanced Repair unless their syst

Question

Greetings @user_1efm16, and thanks for posting to the Xfinity forums, I hope this message finds you well. Thank you @EG for moving the post, so we would see it. I am sorry to hear that you are still getting bills for the account after you canceled th

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Fraudulent Account Charges

Your AI chat bot won't transfer me to an agent, so I'm forced to address this here. I cancelled my account with your company months ago, and yet despite assurances from both sales and support teams that my account was correctly cancelled, you are STILL TRYING TO CHARGE ME EVERY MONTH. Stop sending m

Question

The MoCA signals go through the coax cable along with the regular internet signals. Only it is at a different frequency range.

 commented 

22 hours ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

Question

Can you elaborate the issue? I was told by support that they were seeing some T3 timeouts and it seemed to have to do with very old enclosure on the side of the house and the tech installed weather-resistant coupler. I don't know if that addressed th

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T3 timeouts

I'm really getting tired of the lack of service on my line. I'm tired of complaining. I am tired of having to call in about an issue that isn't getting resolved.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

22 hours ago

 to the conversation: 

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Fraudulent Account Charges

Your AI chat bot won't transfer me to an agent, so I'm forced to address this here. I cancelled my account with your company months ago, and yet despite assurances from both sales and support teams that my account was correctly cancelled, you are STILL TRYING TO CHARGE ME EVERY MONTH. Stop sending m

Question

Accepted Solution

Closed

Fraudulent Account Charges

Your AI chat bot won't transfer me to an agent, so I'm forced to address this here. I cancelled my account with your company months ago, and yet despite assurances from both sales and support teams that my account was correctly cancelled, you are STILL TRYING TO CHARGE ME EVERY MONTH. Stop sending m

Question

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I get the code but to late to use. It takes to long for them to appear

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Two-factor authentication codes need to be emailed to my Comcast email address. The emails aren't being delivered, not in Spam either.

Hello I cannot get the two-factor security code delivered to my Comcast email in-box. It is not in the Comcast email Spam folder either. I have tried multiple times. We are a small nonprofit and we do not have a cell phone to get the two factor code, we always use email to get the code and it has ne

Question

Thanks. Sent, waiting for a response now

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Account Exists and Does not Exist

My Xfinity mobile account shows it dies not exist and yet I am still charged for mobile services and the phone still works. I have talked to 17 representatives over 3 days and am at a total of 12 hours on the phone. Every member of support says the account does not exist but when I ask why I am bein

Question

Xre-03059

I can’t put on certain channels. Some channels keep freezing and are super pixilated. This has been happening for weeks. I have reset my modem and it doesn’t fix the issue.

Question

6

1

0

T3 timeouts

I'm really getting tired of the lack of service on my line. I'm tired of complaining. I am tired of having to call in about an issue that isn't getting resolved.

Question

7

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UPnP Xfi

So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?

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@dave007007 I'm sorry to hear of your intermittent email delivery issues. Our team can help troubleshoot your concerns. Is this happening with all emails or certain emails? Are you using an application/program to receive your emails or are you loggin

 to the conversation: 

0

Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

Question

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