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Peacock premium for platinum rewards status
How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.
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Customer Service
Xfinity Stream Smart TV App - Error TVAPP-01005
I have 2 different smart TVs (LG OLED purchased new in 2022 and Samsung Frame TV purchased new in 2025). I've successfully downloaded and installed the Xfinity Stream app on both TVs. However, when signing into the app on either TV app, I receive the same error message "Error: TVAPP-01005". Both TVs
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Xfinity Stream Website
I am having the same issue with dead spots. I do not have the chat icon.
Free xfi pods
The condominium we live in just renewed their contract with you guys, yet we don’t get service throughout our unit since it is long. I heard you are offering a free xfi pod. Can you please check is we are eligible. We have been clients for so many years. Thank you.
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user_khall Thank you for keeping us posted so we can help you manage your internet network. You can allow admin tool access through your Xfinity App using these steps. Is that option turned on through your app?
Missing subpages in xfinity admin panel
Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga
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It doesn’t ever “verify”
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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I just tried to update the mail settings on my MacBook. That DOES have the ability to check the “automatically” set outgoing settings. It still reports that my password or userid is wrong.I DO think that XFINITY is periodically “forgetting” my
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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This is ridiculous. I have been a Comcast customer for years. You are offering a two year free subscription for Peacock and make it impossible for us to activate it. What the heck?
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
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Hello @user_9df387, thank you for taking the time to leave a post. I know it’s frustrating to wait for something to be available, especially when you’re seeing reports that progress has been made on ESPN’s side. The ESPN Unlimited p
ESPN Unlimited authentication with Xfinity account?
When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e
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Still a no - go. Interestingly though, with port 587, the smtp portion DID verify, but the imap.comcast.net portion never did. I get an error saying “The IMAP server “imap.comcast.net” is not responding. Check your network connection and
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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I don’t have (at least it doesn’t look like the referenced example) the option on my ipad mail settings setup to use automatic settings. I am currently trying 587 however.
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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@drb_data when investigating on my end I keep seeing the outgoing port should be set for automatic, and let it fill in on it's own. Have you attempted that step: https://www.xfinity.com/support/articles/update-your-xfinity-email-settingsI'm also seei
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Hey there user_k0apyk 👋 Congrats on your recent move, and thanks for coming back to our community for help with your account! While we're sad to see you leave the Xfinity family, we infinitely appreciate anytime you spent with us, so I want to ensur
Xfinity stream purchased movies missing
We have moved and no longer use Xfinity. For a while we were able to access purchased content through the app. I just logged in again and now am showing no purchased content. Who can I speak to about restoring content.
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You're welcome. I'm looking forward to doing to the same. Hoping for a great game. Let us know if there is anything else we can help with leading up to it!
Olympics USA 4K
New USA4K channels have shown up on my X1 (1362/63). Their content matches the Olympics content on regular USA starting Friday Feb 6. But, the 4K channels do not show the Olympic events on Feb 5, the first day of competition, even though they are on the regular USA program listings. Does that mean 4
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@user_d1xoc1 still waiting on a response for the engineering ticket
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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I still am having this issue.
Missing subpages in xfinity admin panel
Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga
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Hello ccuche thanks so much for reaching out here via our Xfinity Forums! What happens when attempting to connect to the "xfinitywifi" network? Are you seeing login/verifications messages?
I can no longer connect to my network's "xfinitywifi"
Hello all. Prior to the start of the year, I have been able to connect and use My gateway's included "xfinitywifi" network. But since the start of the year I haven't been able to connect to at all. Through some searching I found this Reddit thread where one reply mentions a toggle within the admin p
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sskme2 Thank you for posting on our community forum so we can answer all the questions you have about your Email service. Are you using our website to access your Email or a third party mail app? Have you completed the migration over to Yahoo Mail? O
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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FREE PEACOCK SUBSCRIPTION??? I have been trying to get into this free Peacock subscription. That’s good for two years. I see nothing in the Peacock account mentioning free anything. It’s asking me to sign up for a subscription??? Please please make i
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Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
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