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Thank you, I sent a message. No response yet. Its been 15 minutes. How long is the response time to a direct message usually?
Cable line downed by tree limb
I have no service and my line is hanging so low it is on the ground. I removed the limbs from the line and need it re-hung
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I also updated the ticket stating you need to be contacted after 4:30 PM. We will follow up as soon as we have an update to share.
Trick to Remove Premium Channels
Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi
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@XfinityJamesC Okay. I sent a direct message.
The Yearly Hassle and Begging
I have been a customer with Comcast/Xfinity since 2010 and finally, I am tired of that yearly hassling and begging for a lower monthly payment after they always increase the monthly payment between $120 and $140 for internet only by the end of what they call promotion. My rate just increased one day
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DM as requested. CSA called me back today (3 days). Asked same questions as previous two calls from CSA. Said they would have to look further into the issue and call me back within 2 weeks. Nothing resolved. IP address is sti
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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Recall of a Debt - Balance was paid in full
I am seeking assistance with an account that a company Credence Resource Management has posted to my credit report but the balance was already paid in full to Xfinity. I'd like to request a debt recall. Can an official employee assist with this matter?
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Billing
Same here on iPhone and iPads as of last night. 1 hour on tech support and they are useless.
SNY channel not streaming on Xfinity Stream App running on any apple device
All day I was unable to stream SNY channel on the Xfinity Stream app on any of my Apple devices. Apple TV, IPhone or IPad. I was on with support for close to an hour and they were unable resolve issue. Still unable to get that station. Only happening on apple devices. I am able to stream on an Amazo
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Hey there, @user_s9wbxv! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the cable boxes, it certainly is not what we want. I would be more than happy to look into
Bulk Service Agreement
A new owner (Apt. [Edited: "Personal Information"]) at our condominium has set up an account and received their internet modem from the local Xfinity store. However, your store refuses to provide the cable TV set-top box. XFinity has issued a work order. The Work Order number is: [Edited: "Personal
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I don't think that you are understanding me. The 3rd party apps have worked perfectly for years. It was only when I canceled my Xfinity service that this problem started to occur. Although I have allow third parties checked, apparently you are blocki
3rd Party Email Apps No Longer Working
Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor
Question
To update you, I told the rep to have someone call after 430pm and they called at 320. Coincidence????
Trick to Remove Premium Channels
Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi
Question
Bulk Service Agreement
A new owner (Apt. [Edited: "Personal Information"]) at our condominium has set up an account and received their internet modem from the local Xfinity store. However, your store refuses to provide the cable TV set-top box. XFinity has issued a work order. The Work Order number is: [Edited: "Personal
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Customer Service
user_lbltpq You would want to reach out to Mailwasher or Thunderbird to see if they have any solutions as we are not able to provide support for 3rd party apps.
3rd Party Email Apps No Longer Working
Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor
Question
user_92d1f9, Hi there! Thanks for reaching out. I can understand what you’re trying to do with adding a favorite to the home screen of the ESPN app, and your request makes a lot of sense. The ESPN Unlimited app provides full access to all conte
ESPN unlimited app
What is the procedure to add a favorite to the home screen of the ESPN Xfinity app? at present, I have to do a search on the sport that I want and then access it. There should be a way to add that sport to the home screen.
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@XfinityPeterH Like I said, the allow third party access is already checked and I still have this problem. Is there a fix?
3rd Party Email Apps No Longer Working
Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor
Question
user_q13ond I'm sorry to hear that you're having trouble unlocking your device. While our team here is limited in some aspects for Xfinity Mobile accounts, we can help however we can. Was there a reason provided that the device couldn't be unlocked?
I paid my phone off and they not trying to to let me unlock
It’s kinda sad wen I’m a golds member and they not trying to let me unlock the carrier and my fone is paid off it’s not fair to me or mi kids payin all that money and the customer service is so bad to the point I want to take it to channel 6 news how this phone company gets over on people and now I
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same here. and I don't have any "direct message" icon
The Yearly Hassle and Begging
I have been a customer with Comcast/Xfinity since 2010 and finally, I am tired of that yearly hassling and begging for a lower monthly payment after they always increase the monthly payment between $120 and $140 for internet only by the end of what they call promotion. My rate just increased one day
Question
@user_395c22, let's give it a shot just to be as thorough as possible. It would not be at a cost to send one anyway. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon,
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
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@BIslander Thanks again, the pairing is not working with the TV and it could be an issue with the TV. I'd actually be content if the Insignia remote, in addition to turning the TV off and on, could do the channel changing. Otherwise I'll have
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
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Xfinity support
How to cancel all Xfinity services without talking to a customer service representative
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Customer Service
Being charged for a free line for 4 months, unhelpful customer support agents
I'm being charged for a line that was supposed to be free. I signed up for it along with my 1 Gig internet plan, and it was advertised as free for the first year. However, I've been incorrectly charged for the past 4 months, including activation, taxes, and fees, while my neighbor on the exact same
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Plan
@user_395c22 In order to change channels, you would need a TV remote that can send the right IR commands to the X1. I've never heard of one that can do that. You can get a universal remote to send commands to both the TV and the X1 box.
BIslander
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help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
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