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No Answer Yet. My TV box quite on me last week. I got a new one at the Xfinity store but the remote doesn't work and without it they can't tell me how to initialize the box. (Not sure that's the right word.) So I got to spend over
Need help with unauthorized plan change
I am trying to reach official support regarding an unauthorized change to my billing plan.”
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I appreciate you taking those troubleshooting steps, I'd love to do everything I can to help resolve the Peacock Premium activation. We will be using private information to get your account pulled up, so please send a direct message including your fu
90-day window for Peacock Expired
Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?
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user_uo8n53 Thank you so much for stopping in for help with adding a name to your bill. We are always happy to help. First, sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guid
add co-resident's name to billing address
I would like to add a roommate's name to the address shown on Xfinity bills, as proof of residency. How do I do that? I see many posts with similar questions, where the response says to send a direct message by clicking on the "pencil and paper icon" at the top right of the page. But I don't see tha
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@user_l4l7zn, thanks for taking the time to post on our Xfinity Community Forums page, and thanks @EG for getting it moved over. I appreciate you giving me a chance to look into and resolve your billing concern, @user_l4l7zn. We will be collecti
Need help with unauthorized plan change
I am trying to reach official support regarding an unauthorized change to my billing plan.”
Question
Hi Victor, I did report the fraud to Xfinity and submitted the required documentation in March and I haven’t been able to get a response and it is still not resolved.
My identity was stolen. Reported. Still being sent to collections.
I don’t know what else to do and would like some help. Several months ago someone stole my identity and used it to open an Xfinity account in another state (I am a customer). I only found out when it showed up on my credit report. I worked with that collections company to get it removed from my repo
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Just tried, and no luck
90-day window for Peacock Expired
Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?
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user_kqsf57 Hello, I am sorry someone stole your identity. We have a specific process for Fraud that can be found here https://www.xfinity.com/idtheftclaimform. I hope your issue can be resolved soon.
My identity was stolen. Reported. Still being sent to collections.
I don’t know what else to do and would like some help. Several months ago someone stole my identity and used it to open an Xfinity account in another state (I am a customer). I only found out when it showed up on my credit report. I worked with that collections company to get it removed from my repo
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Thanks for clarifying, @user_wi97xv, have you tried clearing the cache and cookies, or trying on a different web browser or device?
90-day window for Peacock Expired
Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?
Question
@user_a4k529 Thanks for creating a forum post to share your experience. Getting started quickly is important, and we appreciate the chance to serve your home. Was an installation scheduled successfully for service?
Customer Service
I recently used Xfinity chat to sign up for service and it has been a complete disaster. I informed them we are a new duplex and my neighbor already has your service. I gave them my address and they never used the unit number that was given. Because of this they think my neighbor and I were trying t
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I only see Disney/Hulu, which is included and active
90-day window for Peacock Expired
Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?
Question
I've sent that info to "Xfinity Support"
Can't activate Peacock subscription
When I go to https://www.xfinity.com/yoursubscriptions Peacock is not there as an option. I can't figure out how to actually get it activated. When I'm at https://www.xfinity.com/digital/entertainment-management/internet it says You have subscriptions that require activation.Activate now But then ta
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Ditto from Pixel 6 and there's a character limit to post lmao
Xfinity Speedtest No Longer Works
https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com
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Getting hundreds of spam e-mails. What are you doing to stop this?
For the past week I have been getting 100's of e-mails daily that are spam, phishing, things I have not signed up for. I talked with someone last week and they said it would be fixed. It continues. I will probably be dropping Comcast thanks to the lack of help or the ability to talk with anyone. Oh
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user_y3p02h We always hate to see a customer go but we can help with setting up a disconnect for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated w
cancel service
I want to CANCEL my service. I've moved out of US, do not recommend any other services or discount, I just want to CANCEL the service.
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Moved here to billing.
Need help with unauthorized plan change
I am trying to reach official support regarding an unauthorized change to my billing plan.”
Question
add co-resident's name to billing address
I would like to add a roommate's name to the address shown on Xfinity bills, as proof of residency. How do I do that? I see many posts with similar questions, where the response says to send a direct message by clicking on the "pencil and paper icon" at the top right of the page. But I don't see tha
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Billing
Got it, what happens when you go to Xfinity.com/yoursubscriptions?
90-day window for Peacock Expired
Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?
Question
Internet Is Down
My Internet is not Working 😔. This is happening to many Times and We Paid are bill on time. But You Never give us Credit for Our Inconvenience
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Billing
Thank you again. I will pas this one. Have a great night, and thank you for being the best part of Xfinity.
Costumer service
Recently wasn’t thinking about changing my mobile service until I went to the Xfinity store, had amazing service from Rene Garcia and Shelia Coleman. Highly recommend if you have had a phone service that has changed prices as xfinity mobile service has great deals!
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Packets are getting dropped by Xfinity. Please investigate. Line 2103083: [7/16/2026 8:08:57 PM] Request timed out. Line 2103085: [7/16/2026 8:09:02 PM] Request timed out. Line 2103086: [7/16/2026 8:09:05 PM] Request timed ou
user_wmjw88
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Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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