Xfinity Community Forum

I followed those instructions and was told that"I will have ticket completed to begin your transfer process". That was on January 5th. I have had no communication or contact since then. Nothing has happened regarding porting the phone number to repla

IleneC

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10 hours ago

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How to port existing Consolidated landline # to replace existing Xfinity voice #

I want to replace my existing Xfinity voice phone number with my existing landline phone number. Customer service keeps telling me to contact the "porting department" but they are unable to provide contact information. I can't find online any such department. How do I port my landline phone number t

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Someone from the retention team was supposed to call me back at 12:00 today to see what they could offer me, but nobody called.

user_u0bcmx

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10 hours ago

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Retention

Want see what price I can get for the 1gb internet? Saw an add for $50 a month, but it will not allow me to add. I am a customer of over 2.5 years.

Question

@user_0cmic7 Please create a new topic of your own here on this board detailing your issue. Thanks. The posters have not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it creates

EG

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10 hours ago

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Frequent frustrating packet loss

Hello, I've been experiencing packet loss for several months now. I worked with a tech via mobile chat for some time but ultimately did not resolve the issue. I have checked multiple devices (2 desktops, and 2 mobile devices). It is very noticeable when playing online games where it results in frequ

Question

What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbe

EG

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10 hours ago

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Internet keeps dropping

My internet keeps dropping throughout the day for several minutes. Looking at the logs (I run Netgear CM1000), I can see the following when my connection gets interrupted: Started Unicast Maintenance Ranging - No Response received - T3 time-out Received Response to Broadcast Maintenance Request, But

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

10 hours ago

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U

Retention

Want see what price I can get for the 1gb internet? Saw an add for $50 a month, but it will not allow me to add. I am a customer of over 2.5 years.

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U

Retention

Want see what price I can get for the 1gb internet? Saw an add for $50 a month, but it will not allow me to add. I am a customer of over 2.5 years.

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Customer Service

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Xfinity support

My name is [Edited: "Personal Information"] I reside at [Edited: "Personal Information"]. I keep receiving a bill for $129. I'm assuming it's for the 3 days that I had the Xfinity streaming that did not work any of those three days. We had technical support online help and at my home but nothing wor

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Billing

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user_3m0skr Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.

XfinityVictor

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10 hours ago

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New Remote Has Not Arrived

Comcast was to send me a new remote a few weeks back but it has not arrived

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I've tried from 2 different computers and an iPhone, also tried different browsers. Same issue on all the devices, and every time I call support, they go over the same thing. Yesterday, someone at support refunded me $16 for the subscription, which d

user_bdv3ug

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10 hours ago

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Unable to activate peacock - Something unexpected happened Please close this pop up and try again

I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1

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Thank you @XfinityDena for responding. I tried to login using a different device, I tried incognito mode, and I tried doing this a mobile phone as well. None of them worked What does "redeem" mean though? I think I should have received an email from

user_476aox

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10 hours ago

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Unable to activate peacock - Something unexpected happened Please close this pop up and try again

I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1

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Hi, thanks! I was able to access the Peacock subscription. Thank you!

user_eecc

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10 hours ago

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platinum member can't activate peacock

Hi, I am a platinum member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!

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I’m having this problem as well…can’t enjoy any online games on my ps5. I’m using both the Xfinity Gateway & Pro WiFi extender and still experiencing all of the lag/packet loss

user_0cmic7

commented

10 hours ago

to the conversation:

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Frequent frustrating packet loss

Hello, I've been experiencing packet loss for several months now. I worked with a tech via mobile chat for some time but ultimately did not resolve the issue. I have checked multiple devices (2 desktops, and 2 mobile devices). It is very noticeable when playing online games where it results in frequ

Question

@user_jm568d Thanks for adding to the post. Are you able to try redeeming it using a different device, or incognito mode?

XfinityBenny

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10 hours ago

to the conversation:

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Unable to activate peacock - Something unexpected happened Please close this pop up and try again

I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1

Question

user_qpjpgp Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.

XfinityVictor

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10 hours ago

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Pole Removal

Hello! There is an existing utility pole in an easement that is going to be removed to allow for all utilities to be run underground. Electric has already completed their portion and has made their move to the pole at the end of the easement. Comcast/Xfinity needs to do the same prior to the pole be

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New Remote Has Not Arrived

Comcast was to send me a new remote a few weeks back but it has not arrived

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Customer Service

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Pole Removal

Hello! There is an existing utility pole in an easement that is going to be removed to allow for all utilities to be run underground. Electric has already completed their portion and has made their move to the pole at the end of the easement. Comcast/Xfinity needs to do the same prior to the pole be

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Customer Service

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Internet keeps dropping

My internet keeps dropping throughout the day for several minutes. Looking at the logs (I run Netgear CM1000), I can see the following when my connection gets interrupted: Started Unicast Maintenance Ranging - No Response received - T3 time-out Received Response to Broadcast Maintenance Request, But

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Your Home Network

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Uzivert, let's take a look at your account and see what we can do. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of th

XfinityAngie

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11 hours ago

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New Xfinity Membership Rewards

I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a

Question

@user_drulxd my comcast email is linked with Yahoo, How do I unlink or delete the Yahoo affiliation? Once you have migrated to Yahoo there is no going back. If you delete your @comcast.net email there you will lose it completely. Make sur

Again

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11 hours ago

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Comcast.net email

How do I access my comcast.net email

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Who knows, maybe when Xfinity Membership Rewards makes for another data breach like the one in 2023 or another billing lawsuit we can opt out.

Uzivert

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11 hours ago

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New Xfinity Membership Rewards

I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a

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