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Gigabit x10
Hello, I would like to get Gigabit x10 service to my house. Thanks!
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Customer Service
jill777 Welcome to our community forum! Thank you for reaching out so we can check you son's eligibility to use Xfinity Mobile service in Poland. Please send a direct message to Xfinity Support by clicking the chat icon in the upper righ
45 day Global Pass
I have a new Xfinity account but have been a Comcast customer for 5 years. I'm now overseas and have a Global Pass activated. But I've been told I can't use my phone overseas bc it's not a 45 day old account. . I can't even get a second SIM because you've locked both SIMS. Hence I am abroad with no
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user_5qymkb thank you for reaching back out to us and sharing your experience. This is definitely great feedback for future customers, and we appreciate you taking the time to share it.
Cancellation online per California's Automatic Renewal Law (ARL)
Hello, I need to cancel service. I wish to cancel online as I signed up online. Comcast is legally required to provide such a mechanism per California's Automatic Renewal Law. I do not see a means of doing so. (I have looked for the Direct Message icon per earlier forum threads and don't see it in m
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@user_ktiu0g Thank you for working with us to review the charges on the account. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assis
Why doesn't Xfinity wave early termination fees for PCS for military?
I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of i
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Your Xfinity Mobile order is on hold until your internet service is activated.
I signed up for Internet service and tried to order two phones at the same time. I was billed for both phones, and the first seems to have been shipped. For the second phone, I received an email stating "Your Xfinity Mobile order is on hold until your internet service is activated. ". My internet se
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Customer Service
@XfinityBenjaminM The fact that you can't unsubscribe from marketing push notifications (without turning off network notifications), plus the incorrect ChatGPT-quality instructions given above, was the last straw for my family and they canceled thei
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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I was offered "promotions" from "xfinity" who were prying for Name DOB SSN
I was called and offered by xfinity to reduce my monthly fee, but was very casually asked for personal information. They said they needed to verify my name, birth date, and social security number. When I asked for verification that they were from xfinity, they gave me a Name and some ID number. I ha
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Customer Service
@XfinityJosephA Thanks for responding. It looks like I'm not the only one who has had this experience at Xfinity "Branded Partner" stores in the area. Someone else had an almost identical experiencec at the Weidler St "Branded Partner" store in Port
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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So, how do I access shows on Paramount+? Whenever I try to do so, I’m prompted with a login screen that doesn’t accept any of my credentials. My bill clearly states Paramount+!
Paramount Plus
I have Paramount Plus as part of my bundle with Xfinity and can view it with my X1 remote, but I don't seem to able to access it with a Paramount Plus app? Is that just not possible? Xfinity does not show up on Paramount Plus in their provider list to validate subscritpion.
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WE would be happy to review the account with you @user_qzzma2 Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums
New Gateway request
I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that
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INTERNET OUT AGAIN
Constant outages. No warning. Entire neighborhood out. AGAIN. ALL DAY.
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Customer Service
No internet connection
I have been using my gateway for a few days without issue when it suddenly dropped it connection and has not reestablished it. I have checked the cables and restarted the gateway with no change. I have checked the connection troubleshooting tips page and still haven't found the issue. Any advice bef
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Your Home Network
@user_l16tzt By the Gig option is available but it can only be applied to accounts through sales and support channels. At this time currently, customers do not have the option to enroll in that data plan through the Xfinity Mobile or Xfinity apps. Ou
xfinity Mobile Pricing Plans
I have been looking for your various pricing options for xfinity Mobile. I have clicked on every possible link that has pricing or plans mentioned. None of them actually take me to anything close to showing various pricing options. Would you please provide a link, PDF or anything that shows your now
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Hi there, @user_eyl9j5! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with DVR playback. It sounds like it may be signal related. The first thing I would recommend is making sure the coaxial cable is conne
Dvr problem with upgraded 4k box
new DVR playback pixelated, skipping Just upgraded from no DVR to XG1v4-A box. Oftentimes during playback of recorded shows (all channels) the picture and audio is pixelated, skippy, and frozen, sometimes losing 20 seconds or more blocks of scene/dialog. When watching live I do sometimes notice occa
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user_543090 We are here to help you and happy to review offers your account qualifies for. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messagin
Affordable Plans
Do you really need to cancel all Xfinity services in order to get affordable rates?
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Zpolisky32 Thanks for reaching out about service issues in your area after the recent storms. Our app provides the most up to date information on restoration we can provide that is updated by local techs. When it has no ETA for repairs it could be du
Frustrated Xfinity WiFi Outage
I live in Nashville TN. The ice storms have caused an outage due to power. The power has been on since 1/27/26, but wifi remains out. The app gives no clarity on when it will be fixed as it says as soon as possible instead of an exact date. The customer service line goes silent when trying to provid
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user_tj6uax I am glad you did not provide any details as we don't just call our customers out of the blue and ask for those details or offer promotions. Thank you for letting us know and glad you were not a victim to this type of scam. That said if y
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I was offered "promotions" from "xfinity" who were prying for Name DOB SSN
I was called and offered by xfinity to reduce my monthly fee, but was very casually asked for personal information. They said they needed to verify my name, birth date, and social security number. When I asked for verification that they were from xfinity, they gave me a Name and some ID number. I ha
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