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You should still be able to continue to access your Comcast email from the same website.
Comcast email transition
I heard Comcast email is switching to yahoo or something??? Do I need to do something? My email ends in @Comcast.net
Question
Unfortunately, we don't have the option to clear out the cart from here. My apologies. Have you tried logging out and logging back in?
Trouble with my account
I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone
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user_eawcri Thank you for taking time out of your day to bring your recent experience to our attention. I would feel the same way in your position and I'd like an opportunity to earn your trust back. One of the great things about working over this pl
Billing issues, poor service and basic operations [Edited]
I am extreamly upset. I have spent 1 week, over 5 hours, and 6 agents to get the following issues fixed. I have never been more upset or had a worse experience with any company. I had a contract that had a loyalty discount for 11 monts. it started in september and then with no notification or reason
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@XfinityThomasA Yes I did, did not help.
Trouble with my account
I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone
Question
I love the Mark a reply as the accepted answer. The only acceptable answer is to fix the problem. No one the Comcast seems to understand that.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
Need assistance with xFi Complete Whole Home WiFi Guarantee evaluation
I am experiencing frequent Wi-Fi drops and need an agent to assist with my account's xFi Complete WiFi Boost Pod evaluation, as the app is only showing the paid purchase option.
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Customer Service
I am on week 3 of the missing channels. I have put 10+ hours in trouble shooting with agents. I also explained to them that the issue is on their end, since the same thing happened in December. I was basically told they cannot help me since more peop
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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DreamSayerZ - Are you shopping online for services? We cannot clear out what is in your cart. Have you tried clearing cache and cookies on your device?
Trouble with my account
I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone
Question
@mboutin I feel it would be best to provide our CSA Team's contact info to your bank, so they can reach out directly. We appreciate your assistance with this.
Comcast Landline breached
My bank notified me that there was a breach that was executed by using my Comcast landline to complete the secondary authentication. The bad actor was able to direct my bank's system to send the verification code as a phone call. The phone never rang at my home. With this, they were able to access m
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May 19, 2026 the problem has returned. DVR recordings are not showing up when pushing the last watched button only channels last watched second time in a week this has happened. Three hours of my life talking to bots and chats. Certainly no one from
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
@XfinityThomasA Are you able to delete all carts associated with my address? I'm having trouble checking out different options and there are items stuck in there I cannot get rid of.
Trouble with my account
I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone
Question
DreamSayerZ - Thank you so much for taking the time to share those steps with the community! We truly appreciate you contributing in a way that helps other readers—it really reflects the spirit of the Xfinity Forums. We’re grateful to hav
Trouble with my account
I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone
Question
@user_ny2gfg Thanks for confirming! I would be happy to look into the ad issue on our end. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessar
Streamsaver Disney+ Hulu no adds not working
I have the Peacock Netflix Disney+/ Hulu HBOmax StreamSaver and I pay extra for no aids on all of them. My Disney+ Hulu bundle still has ads and on my Disney+ account it says there are no add-ons. I don’t know what to do. I’ve tried rebooting my Xumo box did nothing. I logged out and back into Disne
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Billing issues, poor service and basic operations [Edited]
I am extreamly upset. I have spent 1 week, over 5 hours, and 6 agents to get the following issues fixed. I have never been more upset or had a worse experience with any company. I had a contract that had a loyalty discount for 11 monts. it started in september and then with no notification or reason
Question
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Customer Service
So it is an option? ??? what happened if I do not migrate?
Comcast email transition
I heard Comcast email is switching to yahoo or something??? Do I need to do something? My email ends in @Comcast.net
Question
It could be either as you have the ability make any email address your primary for the account. I would try both if you're not sure.
Peacock problems activating
So I'm over at www.xfinity.com/yoursubscriptions and it says "Activatation required" and "activate'. I hit the "activate" button to head to get the new pop up that says "active peacock premium" which takes me to https://www.peacocktv.com/partner/failure. I'm not sure why I'm getting the failure mess
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Hello user_yfzjiq thanks so much for taking the time to reach out here via our Xfinity Forums! In order to best assist you, we would like to have a bit more context from you regarding this possible double account situation. Have you recently moved or
XfinityAlfonso
commented
7 hours ago
to the conversation:
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Account update
Have I got two accounts now with xfinity
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