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Cancel tv and phone
I am requestion to cancel my TV and phone services.
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Channels and Programming
Hello there @EricBTX, are you still having issues seeing content on your streaming app?
Can’t view In-Home Content in Stream app using wi-fi in Bridge Mode
Our condo is unusually long, so the wi-fi built into the XB8 gateway couldn’t reach all the way to our master bedroom, even using 2 Xfi Extenders. So we got a mesh wi-fi system and connected it via Bridge Mode. Now things are working much better, but suddenly we have a non-technical problem… The Xfi
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@XfinityQuemekia I appreciate the reply, but we have looked at each device connected and the total doesn't add up to that. Is there a way I can get a breakdown of data usage by device? I understand we get a one-time courtesy month, but if the
Large Spike in Data Usage
Typically our household uses between 500gb and 700gb per month. This has been the same for the whole time we have had Xfinity service, which has been since October 2023. Last month was in line with this too. However, so far in February it is showing we have used 900gb in 15 days. There is no way thi
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How are you connecting your devices? XB10 isn't likely to fix anything if you're using a wired connection from a computer. It's mostly a WiFi upgrade. I'd test with a cable if you can. WiFi causes lots of problems, and if you can e
Upgrade equipment to XB10?
Trying to see if its possible to upgrade my current equipment to the XB10. I've been into 2 store locations and have gotten the run around, im starting to get super frustrated. Our internet drops all the time,pay for 1.2 gig and lucky if I get half that or it just drops to 0. Getting tired of paying
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I completely understand your concern @user_dp51nw, and I’d be just as surprised if my data usage suddenly doubled overnight without any change in my habits! Since this is your first time seeing a spike, remember that Xfinity offers a One-Time C
Large Spike in Data Usage
Typically our household uses between 500gb and 700gb per month. This has been the same for the whole time we have had Xfinity service, which has been since October 2023. Last month was in line with this too. However, so far in February it is showing we have used 900gb in 15 days. There is no way thi
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The wifi from the gateway router is interfering with some devices. I have 3 APs wired to the router which cast wifi over the house. I’d like to turn off the wifi signal from the gateway router leaving just the APs to send wifi. There is no option for
Complaints
I so tired of being [Edit: Language] around by your customer service people!!! I have spent over 3hrs on chat and phone last month , spoke to 8 different people, each time having to explain situations. We finally come to a agreement on monthly bill, and was suppose to be issued credits and new lower
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user_b73fq6 We can look into more of the plan details on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if neces
Do I need a dvr box
I’m getting conflicting info. I only have one tv (Fire). In order to record multiple shows at the same time and then watch them later do I need a dvr box or will everything be available on the Xfinity stream app? If I need the box is there an additional fee associated with my basic cable package (15
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Thank you for replying. I would be a new customer with 300mbps and local channel package only so if I understand you correctly the only thing I would need is the router and the app to record the six shows at once with 150 hours of storage with no ext
Do I need a dvr box
I’m getting conflicting info. I only have one tv (Fire). In order to record multiple shows at the same time and then watch them later do I need a dvr box or will everything be available on the Xfinity stream app? If I need the box is there an additional fee associated with my basic cable package (15
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Thank you. Will try it.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Large Spike in Data Usage
Typically our household uses between 500gb and 700gb per month. This has been the same for the whole time we have had Xfinity service, which has been since October 2023. Last month was in line with this too. However, so far in February it is showing we have used 900gb in 15 days. There is no way thi
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Customer Service
@user_3gg4jl Hi how do I login to peacock on someone else’s tv? I did have a peacock account before but did not renew it. If you didn't renew it, you won't be able to access it.
Accessing peacock on someone else’s tv
Hi how do I login to peacock on someone else’s tv? I did have a peacock account before but did not renew it.
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@user_tgrre5 I can now see my email on the website but still have the connecting through outlook Have you checked the third party access security in webmail to allow your Outlook to get your email? In webmail, click on the gear icon then on Emai
Outlook Connection issue
I am not able to connect my computer to my account....In addition, I can't see my email account when logged into xfinity website...Can you help
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Hello @user_md971q, thank you for taking the time to leave a post. Sorry to hear how frustrating this experience has been for you. We would love to turn your experience around. If you could send our team a direct message with your full name, the name
Security customer service is trash.
Every year we got to call in to their customers retention program. Becuae their automatic price raise. Each year we got a headache from dealing with customers service. And all their nonsense. We are 11 years customers of xfinity ans we had enough. We going to tmobile home internet. Much better custo
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To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.co
What channels do I have
I have been on the phone for almost 3 hrs with your offshore customer service reps. I called because my bill was raised by over $9 and I lost the Marquee channel and other channels. I spoke to Emma In customer service and she repeatedly said “I’m working so hard for you “. She claimed that she added
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@Klaudelawrence Thanks for adding a post to the community. What device are you using to access the guide?
XfinityBenny
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SPXVS Channel Guide Malfunctioning
Why is my SPXVS channel guide only showing “Movie”? There are no movie titles or descriptions. How can this be fixed?
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