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Good afternoon user_o3pej6. I can assure you this is not the experience we want for you. I will be happy to look into this further. I will need some additional information. Please send us a direct chat message with your full name and complete s
Is this how Xfinity customer service really is?
Agent (02:49 pm): Yes, sure! Let me connect you to a supervisor. Please stay connected. Lea (02:49 pm): OK sure! Thank you Agent (02:52 pm): Connecting, please stay connected. Agent (02:52 pm): Supervisor is coming online, Lea. Please stay connected in the chat. Agent (02:53 pm): I hope we are conne
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Garfield Ridge outage
My home internet has been out since the storms last thursday night. I understand these repairs take time but we havent had a decent update from Xfinity in three days. We work from home and have no options for internet services as the local Xfinity hotspots are also down. Life is scheduled nowadays a
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Customer Service
No change in service quality and no word from company.
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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Long-term customer, rate increase, requesting plan review
Hi Xfinity Support, I've been a customer for almost 4 years and have been happy with the service. However, I just noticed that all my loyalty discounts have been removed, and my rate is jumping from $56/month to $114/month starting June 22. That's more than double for the same service, and I wasn't
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Billing
@user_p5wpx3 Thanks for posting this question about assistance with linking your Xfinity Mobile profile to your Xfinity profile. Since we're already assisting in DM, we'll continue to assist there. We have to get a ticket opened for you, and we'll ne
My XFinity mobile account is unlinked from my xfinity profile
My XFinity mobile account [EDIT: account number] has been unlinked from my XFinity profile, so I can no longer do anything on the account. I want to relink the account to my profile.
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My XFinity mobile account is unlinked from my xfinity profile
My XFinity mobile account [EDIT: account number] has been unlinked from my XFinity profile, so I can no longer do anything on the account. I want to relink the account to my profile.
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Plan
Hey there, user_dvzhoh! We appreciate you posting on our XFINITY Community forum. I understand how frustrating it can be to get an error message when you are ready to dive into your Peacock entertainment. No worries! You have reached the right team t
Xfinity Support
I am not able to activate my Peacock Premium subscription. It says you have a different account linked to Xfinity but there isn’t one.
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user_vckxl7 Welcome to our Xfinity community forum! You've reached the perfect place to get help with your TV picture quality and my team will stick with you until you confirm everything is working flawlessly. Since you have already had a professiona
TV Pixelation
This is a repeat issue. Tech visit recently tried but was not able to fix the problem. He removed amplifier that was installed on the line by Xfinity years ago, removed a filter on the line, checked the connection to the street, disconnected unused lines in the house. He said signal strength is good
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I agree. I’ve remained a loyal Xfinity customer for the access to the NFL network. If Xfinity doesn’t bring it back, I may be forced to look elsewhere
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Hi there, @user_p4lg7s 💙 I’m really sorry you’ve been dealing with this for so long, especially after calling multiple times and even sending a letter. I can absolutely understand how frustrating it must be to still see that restriction
Restricted mode by network
How can I get the restricted mode by network off my devices/xfinity account? I have called customer support several times I even wrote a letter to there headquarters still this problem has not been resolved
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This new Yahoo email platform is 100% pure garbage comparing it to our former Xfinity Outlook email platform that was streamlined, easy to use, and nearly ad-free. I don’t think they cared one bit for the users when making that decision. I've been a
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
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Restricted mode by network
How can I get the restricted mode by network off my devices/xfinity account? I have called customer support several times I even wrote a letter to there headquarters still this problem has not been resolved
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Customer Service
Xfinity Support
I am not able to activate my Peacock Premium subscription. It says you have a different account linked to Xfinity but there isn’t one.
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Customer Service
Restricted mode by network
How can I get the restricted mode by network off my xfinity account? This shows up on all of my devices especially YouTube I have called xfinity several times and even wrote a letter to their headquarters still my problem has not been resolved
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Customer Service
user_fev1la Welcome to our community forum! You've reached the perfect place to get help with your Xfinity service. Check out the streaming options you have for internet-only service: https://www.xfinity.com/learn/digital-cable-tv.Let's take a moment
Cancellation
I would like to cancel my Triple Play account and move to an Internet only account.
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I'm still waiting 10 days after receiving the reconditioned box from my local comcast store. Not even my executive account manager can get this box activated !!!!!!!!!!!!!! Nor can I get anyone to answer me in the so called live chat, on this page.
Master Bulk Account Issue
Ive been trying for two days to get a cable box, activated. The box is one of 97 on my master bulk account. I am sick and tired of being passed around by every so called 'Support' agent. If I don't get it activated soon, its going back to Comcast, and I'm witholding my $5,000 a month subscription un
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@mtngigi thanks for taking the time to post our Xfinity Community Forums page. Have you tested your password on our webmail page recently to ensure you can access email with it?
XfinityAbel
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Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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