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user_sou83r We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Just so the Xfinity Community has an understanding of your concerns, is there any particular reaso
Help unlocking phone [Edited]
I need xfinity to unlock my phone so i can switch to mint mobile. [Edited: "Personal Information"]
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Leave a review
Had a great customer service experience with Nick at the Bloomfield Hills store. He was very professional and helped me make decisions that worked with my budget. He was patient and spent all the time I needed. I give him a 10 rating.
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Xfinity Compliments
Concern moved here to the E-mail help section.
Email Delays
My personal and work emails are being delayed being sent out for hours . It happens in gmail and outlook .
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user_glmj6z Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Cancelling Service
I need to cancel my service and am posting here to get connected with an agent.
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Cancelling Service
I need to cancel my service and am posting here to get connected with an agent.
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Customer Service
I will when someone calls me. This has been a horrible experience getting through to speak to someone.
How can I talk to a human for technical support?
I'd like to talk to a human on the phone for a technical support for wifi connectivity issues. What number could I call to avoid a chatbot?
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Hey, @tjbtnhsn I can help you remove the cable TV service. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. C
Cancel TV Service Only- without calling in?
Can I cancel our tv services only without calling in? We have home internet that we will be keeping.
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Free iPad scam
I wish I would’ve thought to do a simple google search for “free iPad Xfinity” while I was chatting with an Xfinity agent last August who persuaded me to accept this offer. I would’ve seen the countless reports of other people getting duped in the same way, but didn’t think to do that because up unt
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Customer Service
@scooterpie555 Thanks for reaching out to us on our social media public platform, can you give us a little more detail on how we can assist you today ?
Trying to get a Human
I have been trying for 30 minutes to get a human. even the AI chatbot doesnt respond. I am taking my business elsewhere.
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Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding the damaged sprinkler line. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete ser
Broke my neighbors sprinkler system
Technicians were working in our neighborhood a few months back and when they were installing the underground cable for me they ran it through my neighbors yard and damaged his sprinkler line. How do I file a claim?
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@user_hlpauj Thank you for making us aware of this ongoing service interruption this area has been experiencing via Forums. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the
Urgent Complaint Regarding Prolonged Service Outage
I am writing to formally express my frustration and disappointment regarding the ongoing outage of both internet and TV services for residents at or near Edited , which began on 3/30 at approximately 11:53 am. For several days, no explanation for the outage was provided. On Tuesday evening, we were
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Help unlocking phone [Edited]
I need xfinity to unlock my phone so i can switch to mint mobile. [Edited: "Personal Information"]
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Customer Service
@XfinityDena The pass is active but I have no service even when I have roaming on. I was previously instructed to delete the eSIM and did that but nothing changed. I tried to download an eSIM from a third party but was informed that my carrier, Xfin
Global Travel Pass
I have purchased the global travel pass two days ago and have not been able to use it. I am currently abroad and have not had any service since I have been here. I have been trying to contact xfinity for support over the past two days and I keep getting the notification that no agents are available.
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Outside cable running to the house needs to be removed
Hello, Please assist me with having the cable running from the pole/ alley to my house removed. Thanks- Brad
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Customer Service
user_cuq9sg, Sounds good. To further assist, please send us another direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, inpu
Refund
While setting up new modem, I had a problem. Technician in Egypt could not solve problem over the phone, so she set up a home call with Xfinity. That tech solved the problem and did some changes to outside wiring. I was charged $100. Two calls to Xfinity were made. Was told I would get credit next m
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tjo58 Sorry to hear that you are having trouble with your bill. What issues are you experiencing (page not loading, error code or message appears), and are you using or have you tried the Xfinity app and website?
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Pay bill
Having trouble paying my bill
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