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That is correct @OldeFatGuy, but there are other third party speed tests that are available through the web browser that you can use.
So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?
Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.
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@user_1dhm7p Sorry to hear the internet is having trouble. A blinking orange light can indicate an activation issues or just general connection issues. Either way it signals issues with it trying to make the connection to the network. It sounds like
My internet stopped
I’m a new customer and my Wi-Fi was just installed about a month ago and it was working perfectly fine and all of a sudden it just stops working and I tried to do everything that AI Assistant told me to do and it still isn’t working and it’s set me up for an appointment for a tech visit in a week fr
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user_dgtg2a Thanks for reaching out to us for help with your streaming concern on your Roku. When you say you can't connect it do you mean you can install the app on the device, or it's installed but won't open?
Xfinity streaming on Roku is not connecting
I’m not able to connect my Xfinity streaming service to my Roku
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Extremely Worried Facebook Messenger
Urgent help! So I spent all day trying various methods to communicate with Xfinity. Finally I found the Xfinity (verified) facebook page which is actually linked from the real xfinity website. I spoke to an agent there. Here is where I am concerned that I brutally messed up. The agent did not ask fo
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Customer Service
Thank you again for reaching out, and we're very happy our team was able to get your Peacock issues resolved. Please let us know if you need anything going forward. Have a great weekend!
Peacock premium offer cant be activated
I received an email informing me that Peacock premium is included with my Xfinity Platinum membership, I clicked the link to redeem it and it shows up as a redeemed benefit and tells me I have a benefit to activate but when I go to activate it it takes me to subscriptions and it says I have no subsc
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Xb8 not getting midsplit or high split speed
Hi my xb8 needs reprovisoned or or updated to get the faster speed neighbors has it on there xb8 will I need switch to the 2gb plan? Or will it work on the Gigabit extra plan im on?
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Your Home Network
Xfinity Support
Cancel service. Also [Edited: "Inappropriate Language"] for making this so hard. Not you specifically if you are a customer service agent reading this. But yea, [Edited: "Inappropriate Language"]this company, [Edited: "Political"]
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Plan
@XfinityNatalie So the answer to my question is, no, I cannot use Xfinity Speed Test to test my laptop anymore. Thank you for confirming what I suspected when I posted.
So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?
Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.
Question
Cancel service
I want to cancel my internet service, why can't I just do it online?
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Customer Service
Internet not working
Internet not working extremely slow need technician appointment
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Customer Service
Inconsistent information of mobile plan
I previously had an Xfinity Mobile line under an account where I was not the primary account holder. Before starting a new Xfinity Internet service, I called to confirm whether I would still qualify for the $10 Unlimited Premium line promotion, even though I had used Xfinity Mobile before. The repre
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Plan
Hello @user_85xn3n, and thank you for taking the time to reach out to us on our Xfinity Community Forum! You posed a great question!😀 Our Xi6 (sometimes listed as Xi6-T) is a companion box, which means it doesn’t have built-in DVR storage on i
Received Xi-6T box to replace old cable box
Does the Xi-6T box have DVR capabilities to record multiple shows at once?
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Access not authorized
Magdalene Page. Setting up new service. [Edited: "Personal Information"]. xfinity app keeps saying access not authorized
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Xfinity App
Cable Diagnostic Status: Good Action: Your setup looks fine. If you can't access the internet, make sure you properly activated the modem. If modem has been activated and you still can't access the internet, contact your service provider for troubl
Started Unicast Maintenance Ranging - No Response received - T3 time-out
Been having pocket loss or disconnecting from the internet at random times and some being for 12 seconds or more at a time. It went away for a little bit after some scheduled maintanince happened in my area but it came back about a month after it was fixed. Happened 3 times in the past hours tonight
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user_i8p81l, hello there and thanks for reaching out! I understand your frustrations. Have you recently updated your application?
Green screen
I am streaming on my Android phone and the screen is green there is audio but no video
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New Construction Address Does Not Show Up For Transfer
I am unable to transfer services or check to see if I can keep Xfinity service because my address does not show up. Home is considered new construction.
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Customer Service
user_ipxj3l, hello there and thanks for reaching out. I can certainly understand why you're feeling frustrated, especially when your internet connection impacts your ability to work from home. Multiple outages and intermittent service issues are not
Dissatisfied with overall process and timeline addressing service outage
Recently I began receiving texts alerting me that Xfinity would be doing work to enhance the network in my area. Work would begin in the morning and the teams will work as efficiently as possible to finish within the day and that I could expect service outages. Last week, I did have a few days that
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user_j28dsna Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having issues with your connection. We'll be happy to look into this further. Please send a Direct Message with your full name and addr
XfinityBenjaminM
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Bufferbloat on XB8-T, Nothing Fixing
I've been experiencing bufferbloat on my XB8-T gateway, with seemingly no fix. Wired or wireless, different devices, etc. My most recent bufferbloat test on Waveform was a B, right on the edge of a C. I work from home in a position where I almost entirely telecommunicate with clients. I constantly a
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