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Xfinity Streaming App Unreliable
The Xfinity Streaming App is not a good app. We’ve been customers since 1989 and switched to streaming about two years ago and it has been a disaster. The internet works beautifully. Nothing done by XFinity technicians has resolved the issue. There are no problems with other apps like YouTube and Pr
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Xfinity Stream App
Why I can’t record and watch the program I am recording at the same time
I set a recording for a sports event or a movie then wait about 45 minutes to watch so I can fast forward thru the commercials, this is what I pay for a dvr. When I start watching at some point I’ll hit fast forward and it will take me all the way back to the beginning of the recording. This has bee
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X1
@Xironne I’m sorry to hear that everything has disappeared from the XFINITY App. You should still be bale to view and pay your balance after disconnection. Our team is here to help, and we can confirm any final bill or balances for your account
Final bill
I disconnect 4 lines from my plan about a month ago now and I’ve been waiting for 30 days to get this bill so I could pay off the phones but it seems as if everything disappeared after I disconnected, I called and was told I don’t owe any money
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Seeking solution
Hello, I need help regarding two issues: Incorrect $1300 roaming charge (Brazil, Sept 2025) Both my phone and my husband’s phone only used WiFi. No roaming data was used, yet we were charged $1300. Multiple agents could not explain why or help dispute it. Roaming not working despite Premium Unlimite
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Plan
XB 10
Was told we had the capability and service to support the newest modem so wanted to confirm what I was told is true and move on to next steps in the process. Thanks. Message me for lost ion or address/account number to check eligibility.
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Your Home Network
user_1r0zo5 Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines.
Trade In Phone Rejected But No Return Tracking
My husband and I both traded in our iPhone 14 Pro for iPhone 17 pro as part of a promotional deal. His trade in was successful but my trade in was rejected due to “Apple IPHONE 14 128GB Equipment Mismatch“. It’s unclear why it was rejected as the phone matched the IMEI in the return form. Xfinity on
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ReKLiS It's possible that one of our awesome experts in the community would have better insight for the traceroutes and making a post in the Internet forum would allow better exposure to them. Outside the disconnection from the server are you having
Disconnecting from a Server randomly. Tracert timeout on hop to comcast node on route to server
So I'm having problems staying connected to a server 162.220.15.158 (dcs world multiplayer server to be exact) I keep getting random discsonnect error with ping timeout within 20 mins of playing in the server or 2 hours. upon further investigation i ran multiple tracert to the address and hop 8 8 *
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Good morning @user_i2a4sx, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the billing for the Xfinity mobile account, but you have reached the right group of exper
My Mobile Wasn't Transferred with my Internet
Went to an Xfinity store and asked to have all my services transferred to a new address. However, my mobile didn't come with it. I lost all my mobile data, billing access, and everything. Had dozens of calls with many different teams, billing, transfers and so on. They always tell me that they fixed
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user_p75ixs Thanks for reaching out for help with your internet speed. You mentioned that you had a tech out when you posted. Since they were there, has the issue continued at any point?
Xfinity Internet Issues
Today my internet began to act up. I have the 2.1gbps plan. My wifi speeds on my phone are around 270mbps down and 250mbps up which is "okay" but shows some high ping. Ethernet is where it gets weird. Speed to gateway bounces from 6mbps to 0mbps (not sure how the wifi is surviving if the gateway its
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I'm having the same issue.
email will not load via mobile apps/outlook when on wifi - server error
I cannot get my comcast.net emails to load on my tablet/phone/outlook while connected to my home wifi. This has been happening for the last 3 days. I have uninstalled/reinstalled apps, confirmed IMAP settings are correct, and restarted my router. I am outside of Xfinity internet service area and con
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Final bill
I disconnect 4 lines from my plan about a month ago now and I’ve been waiting for 30 days to get this bill so I could pay off the phones but it seems as if everything disappeared after I disconnected, I called and was told I don’t owe any money
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Billing
Same issue here. Mine has been broken for a couple weeks now. Comcast seriously broke something. They seem to be pushing us to stop using Comcast email from phone or computer email clients.
Can’t access my email
Not getting any new email and imap password keeps coming up and it won’t accept my password
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Note that web access to email works just fine. But, any attempt to set up email access from built-in apple email clients fails, usually with various errors like Comcast is down, imap server not responding, IP address blocked, etc.
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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maybe i should post this in a different subforum and not customer service
Disconnecting from a Server randomly. Tracert timeout on hop to comcast node on route to server
So I'm having problems staying connected to a server 162.220.15.158 (dcs world multiplayer server to be exact) I keep getting random discsonnect error with ping timeout within 20 mins of playing in the server or 2 hours. upon further investigation i ran multiple tracert to the address and hop 8 8 *
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Comcast email seems to be widely broken for the last week or 2, as soon as I started traveling. This applies to Mac, iPhone, and iPad; both my account and my wife's Comcast email account. Same issue whether I am using any Wifi or on LTE or 5G. I have
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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Thank you "Again" Yes, I still every 2-3 days check my regular email accounts through comcast.net. I have actually asked Yahoo's AI assistance if my email accounts have been created yet - to which I received a no. Still no notification of the transi
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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Hey @user_qsbxzj , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your trade in. I would be more than happy to offer my assistance looking into this further
XfinityJanelle
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Lost trade in
Xfinity lost my trade in how do I get my promotion
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