Xfinity Community Forum

Formal Billing Dispute and Request for Full Refund – Duplicate Internet Charges

To Whom It May Concern, I am writing to formally dispute duplicate internet service charges that have been billed to me by Xfinity since May 2025. In May 2025, I requested a transfer of my internet service to a new address. I received an order confirmation email on the day the transfer was requested

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Billing

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Hello user_4ea3lf, thank you for reaching out to us here in our Xfinity Community forums. I am here to assist you and I will be looking into your request. A rate change without any reason is very odd, so I want to get into this quickly. If you would,

XfinityJeffB

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11 hours ago

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Regular monthly charges have increased by $10.00

I signed up for a 5 year rate of $65.00. Two months into this plan, I am now being charged $76.35 "as a result of service change(s) made to My Xfinity plan." I have made no changes to my plan. Please explain this unilateral violation of my service agreement. This reeks of a bait and switch.

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Hi @sallyjane Just following up on this, are you still experiencing trouble with your email? Can you please provide more information? (see @Again reply above)

XfinityEva

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11 hours ago

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Can't get my emails [Edited]

can’t get my My emails

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Regular monthly charges have increased by $10.00

I signed up for a 5 year rate of $65.00. Two months into this plan, I am now being charged $76.35 "as a result of service change(s) made to My Xfinity plan." I have made no changes to my plan. Please explain this unilateral violation of my service agreement. This reeks of a bait and switch.

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Billing

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Modem

Lightening storm knocked out power and modem will no longer power on

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Customer Service

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the UPS store near me requires a label. The UPS stores that pack it up are too far, as is the nearest xfinity store

user_dw3j6

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11 hours ago

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Online option - UPS label - does not work

I want to get a UPS label to return unused equipment. The website does not work. It says it’s not available now. I’ve called and spoken to a representative. That was also not able to help me. Driving to the Xfinity store is an hour away and I am only 10 minutes from the UPS drip off location. How ca

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my home internet curreNt MBPS

Whay is my currect internet speed and how much am i paying [Edited: All Caps]

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Customer Service

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Flex Bix

I was sent a flex box that I didn’t ask for. I called and was told that it was free, mine to keep, and there were no worries. I didn’t even use it and got rid of it. This was 4 years ago. Today I cancelled my service and was told I would need to return it or I would be fined. I didn’t even know what

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Flex

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I am having the same problem with MeTV! It is constantly freezing sometimes for a few seconds and sometimes (like right now), it will stay that way for 5-10 minutes and then the screen will go blank. Xfinity is NOT cheap!! Why am I payin

GargoMar

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12 hours ago

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Only one channel is freezing

I have an ongoing problem for several months where only one channel is freezing. Most of the time the audio stops and the picture freezes. It is usually just for a few seconds. It has always resolved itself within hours. When my TV is doing this, the Xfinity Stream channel is also doing it! Every ti

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You're welcome. If the incognito session doesn't work to print out the label, drop off the equipment at the nearest UPS Store. They'll pack it up and ship back to us for free. Here https://www.theupsstore.com/tools/find-a-store is a link to find the

XfinityBenny

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12 hours ago

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Online option - UPS label - does not work

I want to get a UPS label to return unused equipment. The website does not work. It says it’s not available now. I’ve called and spoken to a representative. That was also not able to help me. Driving to the Xfinity store is an hour away and I am only 10 minutes from the UPS drip off location. How ca

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Looking for my emails [Edited]

looking for my emails. how do I get to them?

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Email

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Thank you. I just did.

user_hu54k3

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12 hours ago

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Horrible experience

We had our milestone 25th anniversary Radiothon for the Children’s hospital planned for A YEAR. They even came out on Monday and installed the phone lines for us to use the following two days. These were set up for people to call in and make donations. They failed to mention that those very phones w

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Please see my reply. It was fixed but seemed to have reverted again. I don’t know what is going on.

Ray11707

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12 hours ago

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Removed my legacy package

I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would cha

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Good afternoon @user_0ojtdt. The agents you have spoken to are correct that we are unable to remove the 6-month hold on your account. I apologize for any inconvenience this may have caused you. Please let us know if there is anything else we can assi

XfinityRaf

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12 hours ago

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Account locked from adding checking account

I was promised $50 for 1gb speeds and I'm stuck paying $60+ because my account is locked from being able to add a checking account for autopay. I messed up adding the account the first time and now its locked for 6 months? Just let me fix it and be on my way! Yes I've tried all the tricks and work a

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Good afternoon, user_6sms6t! Thanks for reaching out to our XFINITY Community forum. I am always working to ensure my bills are paid on time, so I understand where your urgent concern is coming from. Are you receiving an error message when you try to

XfinityNatalie

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12 hours ago

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Trying to Pay My Bill

I'm trying to pay my bill

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Hello @user_6jm8on, thanks for reaching out on our Xfinity Forums. I'd like to do everything we can to help. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Messa

XfinityAbel

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12 hours ago

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Terrible customer service experience

I want start this review by saying that I don’t leave reviews unless absolutely necessary, but this experience I had today was terrible. All of the agents I’ve spoken to up until now have been professional and kind, but I’ve had an Xfinity mobile issue that has really been frustrating me, so I expre

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That is what I am having a problem with, the online account doesnt work. I have an inquiry to customer care, thank you for your suggestions.

user_dw3j6

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12 hours ago

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Online option - UPS label - does not work

I want to get a UPS label to return unused equipment. The website does not work. It says it’s not available now. I’ve called and spoken to a representative. That was also not able to help me. Driving to the Xfinity store is an hour away and I am only 10 minutes from the UPS drip off location. How ca

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Cancel my service

I wish to cancel my service as of today

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Flex

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Hello user_b9f064, thank you for joining us in our Xfinity Community forum. We appreciate your time, and I'm here to help. Downtime can be very frustrating, so we will work with you to get this rectified as soon as possible. Did you check the X

XfinityJeffB

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12 hours ago

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Unbelievable, very bad service

Outage said fixed at 2pm but still no service at 3:30. Nobody to answer the phone. Very disruptive to work. Need refund. 2nd time in a month

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I followed your instructions. After touching the button identifying my comcast email, a blank page appeared with a center gray dot. Three, smaller white dots appeared, moving in order from left to right across the center of the gray dot.

Linda143

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12 hours ago

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I have problems accessing my emails from the xfinity app

I used to able to open the xfinity app, touch the email blue button, and the emails appeared. It not longer works. I must ask the Assistant for a link to my emails. What is going on to require this work around?

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