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user_t3vgy6 Happy to help, and let us know if you have any other concerns at any time.
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
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I'm emailing with them at this time. Thanks for the reply.
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
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I have this exact same problem. I moved, I transferred my internet account and supposedly my mobile account. But now the Xfinity App only displays my internet service and not my mobile service. When I attempt to upgrade to a new phone, it lists my ol
Assistance Needed with Updating Shipping Address
Hello, I'm having trouble ordering a new phone, as my account still lists an old address from three years ago as the service address. This is also being used as the shipping address. I would greatly appreciate any help you can provide in updating it. Thank you,
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Hine-sco, that is odd, sounds like there may be an issue with some self-service options if you are running into it not responding. I would be happy to help check into earlier appointments for you if you would like. If you could send our team a direct
Waitlist
Text, app, online - none of them work to join the waitlist and some of them say my appointment is different dates. I’m running in circles.
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@XfinityAmandaB nothing happens at all, I get no notification it was delivered and no response.
Waitlist
Text, app, online - none of them work to join the waitlist and some of them say my appointment is different dates. I’m running in circles.
Question
Hine-sco, that sounds frustrating. Thank you for letting us know you are having those issues with the appointment waitlist options. I do use the Text option frequently with customers. When you text WAITLIST to 266278, what seems to be happening? Also
Waitlist
Text, app, online - none of them work to join the waitlist and some of them say my appointment is different dates. I’m running in circles.
Question
Waitlist
Text, app, online - none of them work to join the waitlist and some of them say my appointment is different dates. I’m running in circles.
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Customer Service
The shows I watch are On Demand
Acorn TV on-demand is not displaying closed captioning
I watched Miss Fisher’s Murder Mysteries but the closed captioning did not work. The system indicated it was turned on but nothing displayed. I tried many times. I watched the first episode months ago & the CC worked, but not sure if that was on Acorn or a different free on-demand channel. Any idea
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Xfinity Stream does not pause
I use Xfinity Stream on an LG C3 that was running WebOS 24, recently upgraded to 25 with this same problem. When watching a recorded show and wishing to pause pressing the pause button (select/ok button in the middle) will cause a slow fast forward that I don't notice since it advances forward so sl
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Xfinity Stream App
Hello @user_e884d2, one thing you do not want to do if you plan on transferring your number is cancelling your line. Once you cancel your line the number is no longer yours. If you are having issues generating a pin on your Xfinity app or online, you
Getting Transfer Pin
Good day, I am trying to cancel my Xfinity service and transfer my phone number to another carrier. I have read a million forum posts asking the same question, but I cannot seem to access the transfer PIN, etc., from the Xfinity app or website. When I click the "Transfer or cancel this line" button
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@user_rnovkz Have you received any resolution?
Urgent: Incorrect Plan Change & Misrepresentation by Agent
Dear Xfinity Customer Support Team, I am writing to formally raise a complaint regarding a misleading interaction I had with your customer support representative earlier today, which has resulted in an unwanted plan change and an increased monthly charge. This morning, I chatted with an agent named
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Same problem, no light but also no wifi from the router. Hard line connections work fine.
No light on Xfinity Gateway but service is working fine
Hello, I recently activated my new Xfinity WiFi and Gateway. However, during activation, I did not see the proper lights that the app was asking for. Some did appear, but not the correct ones in the end. However, when proceeding, my service seemed to activate fine anyway and is working now. I'm wond
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Christopher
I'm looking to see if I got shut off or if my internet just busy ?
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Customer Service
Free Peacock Premium is Fake
Tried everything on this forum and Peacock still does not work. Shortened my response because magically my initial response was interrupted by a “Sorry, refresh” prompt. Please help!!! I’m sick of Peacock telling me it’s Xfinity’s problem and vice versa. Is this subscription real???…..Oh, if you pre
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Channels and Programming
The app is all about selling new services and collecting for them. It's a snap to pay your bill but if you want to do transactional stuff like linking two accounts or turning on/off seasonal usage or downgrading some service it's useless. Need to get
Xfinity app is awful
This is the third time I've tried to leave a customer review about the Xfinity app. The app is absolutely worthless and terribly frustrating to use. The fact that I can't seem to even leave a review is pretty much in keeping with the way customer service's work at Xfinity. I'd rate them zero out of
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user_4pn3wo Hello. Thanks for leaving a post. We won't have access to your Wi-Fi password for privacy reasons. However, if you cannot remember the network name or password then you can follow the steps here to reset them: https://www.xfinity.com/supp
WiFi password
I try to set up my printer, but it said my WiFi password is incorrect, so can you please find it out?
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Ressurecting this thread because I'm having issues AGAIN!!!
user_dd7863
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Issues regarding internet
Hello everyone, I have some issues with my internet and I'm really trying to get it resolved. I had an XB7 and it was doing this weird thing where it would blink orange for 3-5 seconds randomly multiple times a day usually 5-10 times and during the time it would blink orange I would get some big pac
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