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After working with google AI, I discovered that my iPhone (ios26.2) was always setting up my account as POP, not IMAP, and the only way to force it to IMAP is to delete the old account, add a new account, and PURPOSEFULLY enter a wrong password on th
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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@user_9w1092, I understand that this is frustrating. If the customer assurance department is not able to retrieve the email then unfortunately it has been deleted from the system and we will be unable to retrieve it. Our customer security assurance t
Email account recovery
Hello - I tried to log into my Comcast account today for the first time in a long while, and it says the account can't be found. I'm panicking that it has been deactivated/deleted, as it contains some very sentimental emails. Please tell me there's a way to recover it?
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Unable to use my free peacock subscription
I've followed the instructions. It says I'm activated and takes me to peacock but doesn't show that I have a subscription. Have attempted to access online and on roku. Neither work.
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Channels and Programming
Hi Xfinity, I have been a customer of your internet service for many years. However, an ongoing billing issue that began last year has not been resolved and has caused significant frustration. Last year, we decided to open a new account under my na
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Hello @user_mfixdp, thank you for taking the time to share your experience with us. I am saddened to hear that it has been unpleasant, but you have come to the right place for help. Let's take a look at your account to determine what could be holding
Xfinity: 👎
Every interaction or attempted interaction is a nightmare. Just navigating to the point where you can speak with an agent is maddeningly difficult. And the hold time at that point is ridiculous -- more than 30 minutes last time. When I do talk to somebody, I am provided with incomplete, inaccurate a
Question
I'm logged in, but it says 404The page could not be found or you don't have permission to view it. When I click on your link.
Peacock premium for platinum rewards status
How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.
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I appreciate the confirmation and am happy to provide clarification regarding the questions you laid out. Some benefits of migrating to Yahoo's email servers include enhanced security features and improved spam protection, access to a built-in calend
Transition to Yahoo email?
How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?
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Hi user_asu86d, thanks for reaching out through our community forums! Sorry to hear that it seems the wrong line was buried. You're in the place for help and our team can definitely take steps to ensure the correct line is buried. Please send us a di
Getting a line buried
Instead of burying my black line on top of the ground, they crew buried a orange line that I am now being told is a temporary line! How can I get this resolved asap! The line runs right across my driveway!
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When signed in, are you not seeing the chat bubble in the upper right-hand side? You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging Can you try this method and let us know if it works?&
Peacock premium for platinum rewards status
How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.
Question
Xfinity: 👎
Every interaction or attempted interaction is a nightmare. Just navigating to the point where you can speak with an agent is maddeningly difficult. And the hold time at that point is ridiculous -- more than 30 minutes last time. When I do talk to somebody, I am provided with incomplete, inaccurate a
Question
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Customer Service
I have been a loyal customer with xfinity for over 5 years. Love xfinity, never have an issue. For the past 3 days I have been getting the run around about getting my service restored. My bill was high, I was on a payment plan, I could not pay and as
Corporate number
Why is it so hard to get a number for corporate as if you prevent customers from trying to make a complaint
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Equipment ownership
Hello, I’m requesting confirmation of ownership and function of a communications enclosure mounted on a utility pole on a residential street. I am not reporting an outage — only requesting identification of whether the equipment belongs to your company and its general purpose (communications infrast
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Customer Service
What email program are we using on the MacBook? Are you able to log in without issue on the MacBook to xfinity.com?
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
Question
Meanwhile, the comcast mail account that I previously (25 minutes ago) set up on the ipad, using the same password and userid, still works just fine, both to send and receive.
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
Question
https://forums.xfinity.com/conversations/your-home-network/under-100mb-for-gigabyte-service-while-wired/69719dc318df686529742fa2?commentId=697270ce18df68652986eceb
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
Question
Tried the same on my MacBook. Turned off VPN, Deleted account, rebooted, tried to re-add the account: “can’t login” Tried to then login to the xfinity webpage: “password and account don’t match our information” Aaarrgghhh!
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
Question
Hello @user_5maow9 is there a number being blocked from your device?
2FA not working
I receive 2FA codes all the time, except from my bank. They tell me it's a spam filter on Xfinity's end. Can this please be looked into ASAP? I'm trying to pay my mortgage.
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I am having the same issue!
Landline not working
I recently upgraded to the Xfinity gateway and my internet is working great but my landline has no dial tone. I have tried plugging my phone directly into the modem and it still does not work.
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@user_k2odiz note Cat 5 is only certified for 100mbps, and at 100’ that is definitely pushing any ability to “sneak in” higher speeds as there is a lot of crosstalk that will occur over the run. Cat5e and higher will have physical differences that
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
Question
user_s6in38 thank you for using the Xfinity Community Forums page to reach out today. Just to confirm, are you referring to a passcode for the bank app in particular or the cellular device itself?
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passcode recovery
My wife went to the chase bank to get a bank app and came back with a passcode they set her up with. that was 2 days ago and now she can't get in her phone. we need help, thanks!
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