I closed my account and stopped all services after my husband died, but it appears as if I’m still being charged for services. I got a notice today that I’m being sent to collections. Xfinity assistant is no help, it can’t see anything because my account is closed and won’t connect me to an agent. P

Thank you very much for all your assistance throughout this process. I would like to clarify one last point before proceeding. The [Edited: Personal Information] account is actually intended for my wife, and my concern is whether there could be any issues when transferring the line to another carrie

Planned maintenance that causes an outage of more than three hours should not be done during business hours. Every other company schedules planned maintenance overnight or on weekends, when usage is lower. Xfinity needs to understand the type of service it provides. Whether you like it or not, the w

Dear Xfinity Customer Support, I’ve been a loyal Xfinity internet customer for over 20 years, and I’ve generally been very satisfied with the service. However, my current monthly rate has continued to increase over time and is now $110 for my internet plan. AT&T is currently offering fiber internet

I’m having trouble connecting to internet

The last couple weeks our Internet has been intermittent. I've checked the inside cabling, rebooted the Comcast XB Gateway, Firmware CGM414OCOM_7.6p14s1_PROD_sey that we've had for a few years at least. Still have problems. Any suggestions?

My wife and I are the only one who use the internet service at our address. We do not upload anything major (no games, videos, music etc) and yet our bill continues to increase dramatically (going up nearly 9 dollars in the last year or so. We would like to get a more reasonable expenditure on this

Planned maintenance that causes an outage of more than three hours should not be done during business hours. Every other company schedules planned maintenance overnight or on weekends, when usage is lower. Xfinity needs to understand the type of service it provides. Whether you like it or not, the w

Dear Xfinity Customer Support, I’ve been a loyal Xfinity internet customer for over 20 years, and I’ve generally been very satisfied with the service. However, my current monthly rate has continued to increase over time and is now $110 for my internet plan. AT&T is currently offering fiber internet

My wife and I are the only one who use the internet service at our address. We do not upload anything major (no games, videos, music etc) and yet our bill continues to increase dramatically (going up nearly 9 dollars in the last year or so. We would like to get a more reasonable expenditure on this

Two free-standing I-watches and their corresponding plans were purchased for my grandchildren from Xfinity, and they do not allow for making or receiving phone calls or texts. We have made three separate visits to two different Xfinity stores, all lasting multiple hours. We have also made multiple p

I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s

We upgraded our Xfinity tv/internet plan about one month ago and have been experiencing almost hourly erratic internet connection (all sites and services will render slowly or not at all for a few minutes) since, both on wireless devices and devices connected directly to the XB7-T by ethernet (we do

I was on the phone with James. We were fixing my bill because I was overcharged over $200. An hour into the call, we got cut off. How can I complete this process? Thank you!