Xfinity Community Forum

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Two Comcast/Xfinity accounts in Apple Mail on iPhone began looping a password prompt on April 18, 2026 around 7:30 PM ET. The same accounts still worked in Xfinity webmail and in Outlook on Windows, and other non-Comcast accounts on the iPhone were u

user_1jhvpr

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6 hours ago

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Looping - Cannot access email

I feel like I'm looping in circles after signing in, but when I click to check my email, it loops back to the "landing screen". I see many have gone through this before, with various methods of corrections. Here is what I have done thus far - cleared browser cache, changed password, 2 different veri

Question

Will anything be lost by deleting the Comcast/Xfinity email account and then adding it back?

19regor39

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6 hours ago

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

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@EG Thanks - yes, I had researched and found that. The Hitron ones are all Puma chipsets. While the Arris s34 and Netgear CM3000 are Broadcom-based. The problem is - the Arris s34 are out-of-stock at every single retailer right now, while the Netgea

user_bees

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6 hours ago

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Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?

Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c

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AMC channel distortion

AMC and other channels distorted. Not all channels. I need a service call.

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Channels and Programming

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Two Comcast/Xfinity accounts in Apple Mail on iPhone began looping a password prompt on April 18, 2026 around 7:30 PM ET. The same accounts still worked in Xfinity webmail and in Outlook on Windows, and other non-Comcast accounts on the iPhone were u

user_1jhvpr

commented

6 hours ago

to the conversation:

0

U

Looping - Cannot access email

I feel like I'm looping in circles after signing in, but when I click to check my email, it loops back to the "landing screen". I see many have gone through this before, with various methods of corrections. Here is what I have done thus far - cleared browser cache, changed password, 2 different veri

Question

user_6ktaqd Welcome to our community forum! Thank you for reaching out so we can make sure you're compensated for the time you experienced issues with your service. You can request a credit for the downtime by following these steps. To get the

XfinityEmilyB

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6 hours ago

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Internet service

My internet service has been out as of 9:00 a.m. today and was inquiring if I received a credit for non-service up to this point once it is restored. Have received a message that it would be restored as of 11:45 a.m., and then 2:00 p.m., it is now going on 3:00 p.m. and I still have no internet serv

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It’s not helpful at all. The link I attempted to use was the one that was emailed.

user_im1r2u

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6 hours ago

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Cannot activate DisneyPlus

Like many others, unable to activate following the link, Xfinity customer service has been utterly useless and I don’t have the direct message icon on the forums to try to directly message support… Anyone have any idea how to get a hold of someone to fix this issue?

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Billing

Why is my bill 186.00 When I paid 190.00 April 8 and cancelled tv service?

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Sign-In and Account Management

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@XfinityThomasA I access my email on my iPhone. I have not updated to yahoo

user_gvdpyq

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6 hours ago

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email folders are missing; how to restore them?

All of my email folders are missing. They need to be restored. Help!

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Internet service

My internet service has been out as of 9:00 a.m. today and was inquiring if I received a credit for non-service up to this point once it is restored. Have received a message that it would be restored as of 11:45 a.m., and then 2:00 p.m., it is now going on 3:00 p.m. and I still have no internet serv

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Customer Service

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Notice? I think ISPs, phone companies etc. have had new customer pricing for at least 30 years. Banks have new money interest rates too. People complain when the new customer discount ends, but it doesn't seem to stop them from accepting the n

strega7

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6 hours ago

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Loyal Customers Pay More

So… Xfinity jacked up my bill $45 Without any notice. Luckily, I noticed on my Bank statement after a couple of months. I called a whole bunch of times and they keep on trying to sell me a plan saying I’m ‘saving money’ but it’s $30 more than my old plan.So… I had my friend put their address in and

Question

Hello @user_mhoalv and thank you for reaching out to our Xfinity Community forums for assistance! We'd be happy to help! To get started, can you please send us a Direct Message* that includes your full name and service address. Once we h

XfinityCliff

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6 hours ago

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Xfinity support

Hi, I need to cancel my Xfinity account and all associated services, effective immediately. I sold my home at [Edited: Privacy], in August 2024 and never properly closed the account — I am no longer at this address and have not been for over a year and a half. I am not interested in pausing, transfe

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

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Xfinity support

Hi, I need to cancel my Xfinity account and all associated services, effective immediately. I sold my home at [Edited: Privacy], in August 2024 and never properly closed the account — I am no longer at this address and have not been for over a year and a half. I am not interested in pausing, transfe

Question

@user_pz232a FWIW, the XB3 is a bit of a dinosaur ! You may want to consider upgrading /swapping it out for one of their more current devices like the XB7 or XB8. Good luck !

EG

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6 hours ago

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Weak Security

Apple says the security on my XB3 is weak. How do I change it ? I’ve tried & it just reverts back . And the app will not let me access the administrator tool. I am the only person who lives here & the only one who pays the bills . What gives ?

Question

Hello @user_x8gcag, thank you for reaching out and providing the steps that you have already taken. Since it's been a few days now, are you still needing assistance with the third-party email client?

XfinityMarshante

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6 hours ago

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IMAP email issues

I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha

Question

Hi there @user_c257d9 Thank you so much for reaching out on our Xfinity Community Forum about black door sensors. I'll be happy to assist! Unfortunately, we do not offer black door sensors, but I have dropped the link below that gives more int

XfinityDemetrise

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6 hours ago

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Xfinity home alarm sensor colors

Does Xfinity have black door sensors

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My sons phone say activated but no cell services

My phones cell phone says not cell services but I had an email saying it was activated

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Network

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How much do we get back each month for no ABC?

gpace428

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6 hours ago

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When will ABC stations be reinstated?

I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont

Question

Hello @user_kr6c17 and thank you for reaching out via our Xfinity Community forums with this concern!Having a downed line can be problematic and a genuine concern, and we'd be happy to take a look at this! Thank you for reaching out to let us know.

XfinityCliff

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6 hours ago

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Remove abandoned line

A line fell at 1792 halterman ave and appears to be abandoned. Please come out to look at it and remove if so.

Question

@user_bees Best practice. Stay away from modems that use the Intel Puma 5, Puma 6, or Puma 7 chipsets. They have well-known latency / performance issues. Devices with Broadcom chipsets are industry-preferred.

EG

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6 hours ago

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Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?

Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c

Question