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Hey there, @user_80c03f, thanks for reaching out through Xfinity Forums regarding your Paramount+ subscription. What device are you using to stream Paramount+, and does the issue occur on all devices or only specific ones? Have you had a chance to te
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
Question
Everything is normal except the flags are still set. This did not happen when I have changed batteries before. The only difference I can think of is this time I had the batteries out of the pack and ready to put the new one in. The senso
replace battery warning not resetting
I changed batteries in two of my door sensors. The low battery warning does not clear. On the base station, the battery reports as good but still the notification will not clear. I changed another one a week or so ago and it never acted this way. How do I reset the warning. The only questions I find
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@Lawndad My team would like to further look into this on our end as it will require us obtain your account details through DM. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon
Recurring "No Signal" on cold boot with Vizio 4K TV & Xfinity XG1v4 (HDMI Handshake)
Hi everyone, Looking for insight on a persistent "No Signal" issue occurring after the TV and cable box sit turned off or idle overnight. The Setup: TV: New Vizio 65" 4K Smart TV (Model VQM65C-1004) Cable Box: Xfinity X1 4K DVR (Arris XG1v4-A) Remote: XR15v2-UQ Cable: High-speed HDMI routed in-wall
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Thank you very much for reaching back, and for the update. I will be happy to take a look at any prior tickets and service calls from my end. In order for me to do that I will have to ask you to send me a direct message with the full name and complet
Who do I can l contact about bad techs?
I'm having an issue with my Wi-Fi reaching to certain places in my house. Your Xfinity assistant techs said they can't solve it and sent a tech out. The tech who was just here came in, stood next to the modem, did a speed test, and declared the problem non-existent. He refused to go to the areas of
Question
Good evening @user_627a9j! As promised, we wanted to check back today and see if the equipment has arrived.
Xfinity NOW is actually not now
The lies don’t end. So my mom works at least 60 hours a week and all she wanted to do was watch tv today on her only off day. I researched and found the most affordable way being the $30 Xfinity Now plan that would give her “same-day” access to WiFi so she could enjoy watching a movie or show. We we
Question
Is anyone else experiencing this in a browser on a desktop? I noticed it on 10/1. I'm at the waiting for a supervisor to respond after a tech visit/waiting for Level 3 support to respond stage.
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
Question
Unable to upgrade to new device despite having high credit score
Hello My situation is similar to what has been discussed here: https://forums.xfinity.com/conversations/plan/ineligible-for-device-payment-plan-despite-800-credit-score-years-of-ontime-payments/6881867d1fc39e056ef635f3 * I have high credit score * My credit score was frozen when they ran a check at
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Customer Service
Charged reactivation fee when I shouldn't have had my service cut off. I am Requesting a refund
I had my service cut off prior to my billing date and want a refund I was charged for a reactivation fee.
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Billing
Here is the Xfinity case number for reference. ECM0025743439
Unfixed service and still want to be paid
I called support for weeks when I was having slow service. Every time, I was told everything is fine. No issues or outages. You need to upgrade. My response was; no, How will upgrade fix a slow and intermittent service? If you cannot deliver the speed on the plan, how will you deliver on a faster sp
Question
Now I have received an email that the case is closed and no further action. Yet still they have not done what they said they would do. Despicable
Unfixed service and still want to be paid
I called support for weeks when I was having slow service. Every time, I was told everything is fine. No issues or outages. You need to upgrade. My response was; no, How will upgrade fix a slow and intermittent service? If you cannot deliver the speed on the plan, how will you deliver on a faster sp
Question
Recently getting message "Connection to the server "imap.comcast.net" on the default ports timed out"...solution?
I've recently starting getting the above message on my desktop email. All the settings seem correct (IMAP port 993 with SSL/TLS, SMTP with port 587 with SSL/TLS). This is frustrating and I'm wondering if anyone has a solution. I've tried using Xfinity Assist, which has been useless.
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user_ayx2wo What is your current level of service do you have with us? Do you by any chance see a service interruption notification from the Xfinity app by any chance?
I need technical support for an intermittent wired Internet/DOCSIS issue, not Wi-Fi troubleshooting
I have a computer connected by Ethernet that continuously monitors my Internet connection. My normal download tests are approximately 500–600 Mbps, but today for approximately 6 hours, wired download performance dropped as low as roughly 20–60 Mbps. My monitoring also recorded a packet-loss spike ab
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@user_ak088k This has been an issue for a very long time…as far back as last year even when all three (TNT/TBS/TruTV) were covering the first round of The Stanley Cup Playoffs.
TBS / TNT channels randomly not working on Xfinity Stream
Within the last few weeks or so, TBS and also TNT just randomly come up blank on Stream. They work fine on the cable box though. Is there some issue with these channels? I was trying to watch AEW last night on TBS but it was totally blank. I tried it on a Fire TV, fire stick, and a phone. The same i
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I received an email from customer support that they would credit my account. That was on Oct 2. As of Oct 7, no credit has been posted.
Unfixed service and still want to be paid
I called support for weeks when I was having slow service. Every time, I was told everything is fine. No issues or outages. You need to upgrade. My response was; no, How will upgrade fix a slow and intermittent service? If you cannot deliver the speed on the plan, how will you deliver on a faster sp
Question
Issue
I made a payment of $50 on 10-7-26 in person and that was the only amount of money I payed this month. I’m confused on why was I charged another $56.17 in this month through the mobile line. I know this because I checked my bank statement and saw that’s how much I was charged. I’m also confused on w
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Billing
user_n6ty8n Thank you for reaching out! We can take a closer look at your concerns. Please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessary• Click the "Direct Message" icon• Cli
Intermittent DOCSIS loss of sync / T3 timeouts causing severe packet loss
I’m experiencing intermittent Internet failures where connectivity slows to a crawl or effectively drops for approximately 5–10 minutes, then returns to normal for an hour or several hours before happening again. This issue occurred with my previous modem and continues after replacing it with a new
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user_ff698h Can you please send our team a ModMail (https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name along with your full service address so that I can assist you further?
error check input and power source
when we watch streaming show and go back to xfinity/cast TV the error "Check input source and device power source", and TV won't go back to Comcast
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Thread moved from Email forum
Dear Xfinity Customer Service,
Hello, I recently ordered Xfinity Internet, and the equipment was marked as delivered. However, the delivery photo shows a location that I do not recognize, and it is not my apartment. I checked my order information and my shipping address is correct. I have not received the equipment. Could you ple
Question
Hey there, @pjnanook, thanks for reaching out through Xfinity Forums regarding your sensors. Thanks for replacing the batteries and trying a reboot already. Since the base station is showing the sensor battery status as Good, it sounds like the senso
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replace battery warning not resetting
I changed batteries in two of my door sensors. The low battery warning does not clear. On the base station, the battery reports as good but still the notification will not clear. I changed another one a week or so ago and it never acted this way. How do I reset the warning. The only questions I find
Question