Xfinity Community Forum

Ads Freezing up On Disney+

Still no fix? August 2026 and reading this issue been going on for over a year? I just got the subscription not aware of this, it’s impossible to watch any shows whatsoever, I guess time to cancel

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Xfinity Stream App

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Well here's the latest my comcast payment was declined because hacker took all my money...tried to call and make a payment..couldn't verify me..said would call me back..that was 4 hrs ago ..no call..usual..anything to get me off their phone...

user_dycbkh

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14 hours ago

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Complaint

Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my

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@creg Hi there! I'd be happy to help. When you're traveling, you can watch many live TV channels through the Xfinity Stream app or the Xfinity Stream portal, even when you're away from your home Wi-Fi network. Xfinity's out-of-home streaming supports

XfinityCarolyn

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14 hours ago

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Xfinity stream access to channels when traveling g

Need to know how to access channels like YES and MLB network when traveling g

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user_tml, Got it, we can certainly look into this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. On

XfinityVianney

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14 hours ago

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Internet

I recently moved into a new home, but have had issues with getting a crew out to fix the problems. Multiple technicians have told me that the internet cable was never connected to my home due to an issue underground. They've told me to schedule a crew to dig where the issue is with the pipe it runs

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Yes, I have not been able to get a digging crew to the property.

user_tml

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14 hours ago

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Internet

I recently moved into a new home, but have had issues with getting a crew out to fix the problems. Multiple technicians have told me that the internet cable was never connected to my home due to an issue underground. They've told me to schedule a crew to dig where the issue is with the pipe it runs

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@user_3yrf8d Hi, thank you for reaching out, and I'm sorry to hear you've been dealing with intermittent service for the past two days. I can certainly understand how frustrating that must be. Since you've already checked the cables and connections,

XfinityCarolyn

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14 hours ago

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Xfinity internet going in and out for 2 days now

Our internet keeps coming in and out, router flashes red then goes back to white, all wires and plugs are fine, its been going on for 2 days now, really frustrating.

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user_nv9k4r, it shouldn't be difficult to adjust the location for residential. If you have a request open already, I can follow up towards the end of the week to check on the progress. I can then jump in for more hands-on help if needed.

XfinityVianney

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15 hours ago

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New residence was previously a church, however it is my current primary residence amd even classified R1 with the village

Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he

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LOL!! I HAD NO IDEA IT WAS PUBLIC. Thank you for removing my information. I have a call ticket in place and believe it will be rectified sometimes this week.

user_nv9k4r

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15 hours ago

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New residence was previously a church, however it is my current primary residence amd even classified R1 with the village

Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he

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Packet loss and uncorrectable codewords after a maintence

Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue

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Your Home Network

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user_nv9k4r, Thank you for reaching out and creating a new post. Here on the Forums, we can move into private chat to cover the details. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the ch

XfinityVianney

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15 hours ago

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New residence was previously a church, however it is my current primary residence amd even classified R1 with the village

Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he

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New residence was previously a church, however it is my current primary residence amd even classified R1 with the village

Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he

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Customer Service

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Thanks for taking the time to post on our Xfinity Community Forums, @user_dquyr8. Are you having issues with your NOW WiFi Pass? If so, all support for NOW services goes through our NOW Support Center and the Xfinity Assistant. Let me know how that h

XfinityAbel

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15 hours ago

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My why isn't my wife wife passworking?I paid for it , I have a recei

When I put my credentials in, it does not work, it says.'no active passes found

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Your service [Edited]

Why does your service [Edited: "Language"]??? 30 outages in 3 week period. Storms are over and power is back on. Thousands in the neighborhood without Internet including me with no explanation of what the problem is other it will be out another week. [Edited: "Inflammatory"]

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Your Home Network

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Good afternoon user_tml I would be happy to look into this further for you. Have you had the dig crew out to your property out already? Or when you mentioned no one showed up, was that including the dig crew? If an underground line is needed, that wo

XfinityJon

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15 hours ago

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Internet

I recently moved into a new home, but have had issues with getting a crew out to fix the problems. Multiple technicians have told me that the internet cable was never connected to my home due to an issue underground. They've told me to schedule a crew to dig where the issue is with the pipe it runs

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New line credit

I recently transferred two mobile lines to Xfinity. I asked to take advantage of the $400 new line phone credit and trade in with the agent who completed my phone transfer over the phone. He told me I had to go to the store to do this. After he completed line transfer I went straight to the Xfinity

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Customer Service

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glennbob. Thanks for posting on our community forums. We can help with your TV box request. Before we consider sending a new box, what kind of audio connection do you have? Have you tried swapping HDMI cables to see if that helps with the issue?

XfinityDilary

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16 hours ago

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Audio/Video gets out of sync

I have the X1 box and an issue has developed with it in the past month. The audio/video gets out of sync enough that it makes watching TV painful! It does it on all channels and only on this box. Others boxes are fine. I can restart the box and it is fine until the next evening. Don't mind restartin

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Same issue for me….only Tennis Channel loses sound. Frustrating!

user_mycq37

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16 hours ago

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Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too

this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?

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My why isn't my wife wife passworking?I paid for it , I have a recei

When I put my credentials in, it does not work, it says.'no active passes found

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Customer Service

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@user_518yap, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with the service related problems. Please send a direct message including your full name and service address, and we can ge

XfinityAbel

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16 hours ago

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Internet service

I have been with company for many years and have been happy until last month my internet went out the technician troubleshooting and told me to take the old box in . I received a new one everything went well until AUGUST 10TH It went out again had it troubleshooting again was told that a technician

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Thank you for reaching out here about that issue with the Disney app. I am sorry to hear about that experience and will be happy to look further into that from here. Have you already gone through a reset of that cable box?

XfinityJohnG

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16 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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