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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Divorcing, setting up new account but login still takes to old one
My wife, soon to be ex, has me on manager to her existing account. Tried to create new one today but turned out that even though order went through, logging in still takes me to old one. What can I do?
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user_bnkkxd thank you for using the Xfinity Community Forums page to reach out. Let's address your billing related concerns together where that storm ready device is concerned. Please send us a direct message with your full name and complete servic
Xfinity Executive Feedback portal
Formal Billing Dispute: Unresolved Storm-Ready WiFi Return & Installment Error Account Number: [Edited: customer information] I am formally disputing the ongoing $7.00 monthly charge for "Storm-ready WiFi 18 of 36" appearing on Page 4 of my May 12, 2026 invoice. The device failed to operate during i
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You can put lipstick on a pig, but it’s still a pig. You aren’t going to convince most people here that this was anything other than Comcast trying to make more money.
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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I can definitely understand your frustration @user_3bs1h4 , especially after repeatedly reporting a potentially unsafe low-hanging cable, being told someone would come out, and then not seeing any appointment or resolution. Safety concerns like this
Getting the absolute run around
I have a low hanging cable in my yard after a storm. I have called almost everyday or tried the joke of a chat line. I’m told someone is scheduled to come and no one ever does. It never shows an appointment scheduled. Also there is a “system error” every single day when I try to put a support ticket
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Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it
Failed connection message
I have no internet, I tried troubleshooting and now I can't even see my wifi name to co nect.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
trying to find a way to cancel service when I'm out of country
Hi, I'm trying to cancel my internet service because I’ve moved out of my previous apartment and am currently out of the country. When I looked into the cancellation process, I was asked to provide a callback number. However, since I'm overseas, I'm unable to receive a callback. I would appreciate i
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Service
This is formal notice that I am canceling my Xfinity home internet service effective today, July 10, 2026. I am not requesting a new plan, discount, transfer, pause, or retention offer. Please process the cancellation, confirm the effective date in writing, and provide a cancellation confirmation nu
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Getting the absolute run around
I have a low hanging cable in my yard after a storm. I have called almost everyday or tried the joke of a chat line. I’m told someone is scheduled to come and no one ever does. It never shows an appointment scheduled. Also there is a “system error” every single day when I try to put a support ticket
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Support
Hi, our bill has doubled in the past month and we'd like to direct message with a real agent to discuss what can be done.
Question
Email lost during move
My husband was moving his Comcast email to his Gmail account folders. Several hours later, he noted that all appeared to have moved (using the Apple Mail viewer). I then accidentally deleted his Gmail account on his device, instead of his Comcast account. I re-added the gmail account. However the it
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Executive Feedback portal
Formal Billing Dispute: Unresolved Storm-Ready WiFi Return & Installment Error Account Number: [Edited: customer information] I am formally disputing the ongoing $7.00 monthly charge for "Storm-ready WiFi 18 of 36" appearing on Page 4 of my May 12, 2026 invoice. The device failed to operate during i
Question
Dsdeibs - Thank you for sharing that information with the community so other readers can benefit from it as well. That contribution is very much in the spirit of the Xfinity Forums, and we truly appreciate you taking the time to help others by s
MLM.com
Everything i try to watch the Phillies on MLB i have to call MLB to reset it to watch games showing blackouts caused by Xfinity..why??
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I work from home as well @user_gfvxmi , so I completely understand your concerns, especially given the short notice and the potential impact on your workday. I would recommend checking the Xfinity App, as it will have the same outage and maintenance
Network Enhancement Impact
I got a message today from Xfinity regarding work being done in my neighborhood starting July 13, and there will be service interruption. I work from home. That’s very short notice (Half a working day) for me to find mitigations for the potential impact on my work. I need to know (1) what the proxim
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Network Enhancement Impact
I got a message today from Xfinity regarding work being done in my neighborhood starting July 13, and there will be service interruption. I work from home. That’s very short notice (Half a working day) for me to find mitigations for the potential impact on my work. I need to know (1) what the proxim
Question
I too am missing a week of emails during this horrible transition from Comcast to Yahoo email. And we are simply to expect them to reappear by a miracle? I had emails I needed to address and they are simply gone.
Missing a week of emails after Yahoo transfer
I recently completed the Xfinity to Yahoo email transfer, but the entire last week of emails is missing from my inbox (everything from 2 - 8 July). Yahoo said there is nothing they can do to help me if the emails didn't transfer and I'm unable to get ahold of a human via the Comcast help chat becaus
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Were you able to find any outage info on that site or in the app ? And my question about the indicator light(s) ?
Wifi no longer exists at all
I used to be able to connect to wifi on my phone and tablet but now the name won't even show up at all. This started when my bill was increased to market rate. What is going on? I have no idea how to get in contact with xfinity other than going directly to the store. I reset the modem and even unplu
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user_fur7mo thank you for using the Xfinity Community Forums page to reach out regarding your bill increasing. I am happy to help you look into your options to figure out the best option for you going forward. Please send us a direct message
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Xfinity Support
Hi, our bill has doubled in the past month and we'd like to direct message with a real agent to discuss what can be done.
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