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@XfinityMatthew Hopefully I did that correctly. :)
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
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Worst customer service I have ever experienced. I've had 3 expedited ECM tickets opened and all were closed 2 days later with no explanation or comment. I realize I am considered a "bulk account"customer because my internet service is provided by my
Diamond member can't activate Peacock Premium
Hi, I’m a Diamond member in the new Xfinity Membership program. I received the email stating that I’m eligible for the free Peacock Premium benefit, but when I click the activation link it says I’m not eligible. Other Diamond members are reporting the same issue, and it appears to be caused by an en
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@XfinityMarcus when I went on the computer I tried to pay my past balance and show it and when I tried to hit past balance to pay it switched back to my old account that was dectivated and won’t switch back and app won’t even show it.
Acount questions
So I didn’t pay my payment aragment last night and it won’t let me pay on the app and won’t even show the active account that missed the payment arrangement it’s showing my old account and I need help so I can get my services unsuspended
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Yes, it shows that is it active and keeping you online.
Xfinity Assistant, Phone Line, and Wifi Extender Pro during Outage
Has anyone been having an issue with the Xfinity assistant just going in loops asking you to login (even though you are logged in) and then if you call in, the service will disconnect you saying "there's an outage in your area". Yes, I know there's an outage. However, I have a product (Wifi Extender
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Okay. Let's run some tests on everything, and we can determine the next best course of action to fix this. Please send us a direct message with your full name and the service address to get started. To send a "Direct Message" to Xfinity Support:&nbs
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
Question
Yes, all of the channels.
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
Question
user_g0qgx4 thanks for using the Xfinity Community Forum. Making account changes is our specialty, so let's dive into your account together to ensure you have the best services to fit your household needs going forward. Can you send over a direct mes
Canceling Internet Service
Hi, how do I go about canceling my Xfinity internet service? I'm not seeing an option online.
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Gotcha. Does the pixelation impact all the channels or only specific ones?
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
Question
Michaelp91301 your use of the Xfinity Community Forum is appreciated. I am happy to assist you with your account related questions and concerns. Firstly, it sounds like your Xfinity ID may be tied to the information listed on the old account and not
Acount questions
So I didn’t pay my payment aragment last night and it won’t let me pay on the app and won’t even show the active account that missed the payment arrangement it’s showing my old account and I need help so I can get my services unsuspended
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I would like to cancel my tv service and keep my internet.
Canceling Internet Service
Hi, how do I go about canceling my Xfinity internet service? I'm not seeing an option online.
Question
vwxyang0707 thank you for alerting us of the issue you had claiming your promotional offer, please send over a direct message with your full name and complete service address so that we can look into this issue in further detail. Here's the d
GIFT50 Code Not Applied at Checkout
I was emailed a promo code "GIFT50" to use at checkout upon purchasing an internet plan. I did so within the qualifying dates, but was unable to apply a code at checkout. Several representatives have told me I would be eligible upon activation of my plan, but others have told me I was supposed to us
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Internet Upgrade in Bulk Community Agreement
Good afternoon, I wanted to inquire about upgrading my internet speed in my new apartment. The apartment complex has a bulk community agreement with Xfinity, which provides all tenants with the base 100mb plan. I wanted to reach out to see what upgrade options are available.
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Customer Service
Yes they are connected to the incoming line via a splitter. They are located on different floors. Gateway is in the basement, cable box on the first floor in the living room. I doubt if location has anything to do with it.
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
Question
Which xfinity TV packages are considered "high tier"?
Ultimate tv package vs new tv premium package
Been reviewing the new tv premium package vs my current ultimate tv package. Been following some links from other threads and news articles and have a few questions on this. Are there any differences in the channel lineups? My current bill says the ultimate tv includes limited basic, sports & news,
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Acount questions
So I didn’t pay my payment aragment last night and it won’t let me pay on the app and won’t even show the active account that missed the payment arrangement it’s showing my old account and I need help so I can get my services unsuspended
Question
Yes I do! Here's the image.
GIFT50 Code Not Applied at Checkout
I was emailed a promo code "GIFT50" to use at checkout upon purchasing an internet plan. I did so within the qualifying dates, but was unable to apply a code at checkout. Several representatives have told me I would be eligible upon activation of my plan, but others have told me I was supposed to us
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Basic programs not coming on tv.
From yesterday I will try to fix the problem. Chat with online support but they are not solving my problems.So please send your technician at my home address.
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Channels and Programming
DVR equipment service
My DVR has been blacking out pretty much every day. When I go on the app to fix it, the AI always reboots it, and then it works for another day. So I tried to talk to a representative about getting it fixed or replaced, and, to be truthful, I’d rather talk with AI. They were no help at all. Very fru
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Customer Service
Good afternoon dbjkwms. Have you had a chance to view the information shared by our expert @BruceW? Please let us know if you still require assistance.
XfinityJon
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Need help setting up Apple Mail after Xfinity-Yahoo switch
Can access Yahoo mail online but when Yahoo is installed on Apple Mail, the Mail app does not "connect" with the Yahoo server.
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