Xfinity Community Forum

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I just logged into Disney Plus... It says they only support the boxes below... Most are Non-DVR... Xfinity Come on! Work with them to support your hardware... Why offer it if you know they don't support your newer cable boxes!! Supported Xfinity mod

user_rjj2kt

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6 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

Hi there @user_uwatfw Thank you so much for reaching out on our Xfinity Community Support page. I'll be happy to assist. To get started, please follow the steps below to send a direct message. Please send us a direct chat message wi

XfinityDemetrise

commented

6 hours ago

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Xfinity locking my number lock on my phone and not unlocking

I'm having the same problem as I've read a lot of other people posting on here about Xfinity not unlocking your number lock I have talked to numerous people since the first my phone's been off I had it ported the number I got the port number and a optimum is already reported it with a new e Sims ont

Question

Hey there, @CJIM! Thanks for reporting this line issue to our Digital Care Team over the Xfinity Community Forum. That is definitely something we want to help address as quickly as possible! First, may I ask if you've already tried to request the lin

XfinitySara

commented

6 hours ago

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Down Hardline

The hard-line was down from a storm fall of 2025. We were temporarily connected to the down line zip tied to a tree. A new hard-line was installed on the poles but has not been connected. The down hard-line is laying above our creek Quiggle Creek. Please finish the job.

Question

U

I logged into Disney Plus and it says it only supports the boxes below!! Xfinity... Come on... Why don't you work with them to support your hardware!! Supported Xfinity models Disney+ supports the following Xfinity models: Xfinity Flex

user_rjj2kt

replied

6 hours ago

to the conversation:

0

Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

Lindaestel Hi there! Thanks for using our Forums to contact us, are you still having issues trying to make a payment? Our team is here happy to work with you and help.

XfinityJorge

replied

6 hours ago

to the conversation:

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help with a declined payment

why was my payment declined this morning

Question

Hello @user_zw295u, thank you for taking the time to leave a post. Sorry you’re experiencing issues logging into your email. I know how inconvenient and frustrating this can be, particularly when you need access to important emails. What is the

XfinityMarshante

commented

7 hours ago

to the conversation:

0

U

Email won't sign in

Email won't sign in . I just keep getting the same message

Question

U

Thanks! I messaged you guys about this.

user_s4odgf

replied

7 hours ago

to the conversation:

0

U

Dominos Pizza

You guys gave me a dominos pizza $10 gift card. I am trying to use it and it says there is a problem with the gift card and it wont go through. Can someone help me? [Edit: All Caps]

Question

Down Hardline

The hard-line was down from a storm fall of 2025. We were temporarily connected to the down line zip tied to a tree. A new hard-line was installed on the poles but has not been connected. The down hard-line is laying above our creek Quiggle Creek. Please finish the job.

Question

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Customer Service

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Hi there @user_egaq6o Thank you so much for reaching out on our Xfinity Community Support page. I'll be happy to assist. Were you able to send that direct message so that we can further assist? I'll resend those steps so that we can

XfinityDemetrise

commented

7 hours ago

to the conversation:

0

U

NO TRUTH TO PROVIDE SERVICE

After two-months (over 30-years with Comcast) customer service has fabricated four "guaranteed" scheduled service dates to replace/bury my cable. Now it's a SAFETY issue. Quit making up scheduled confirmed dates and fix YOUR dangerous problem!

Question

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I have just had a new TV box installed yesterday, and Disney Plus Freezes still. I am directly wired (So no wifi box) and I have it set to the lowest latency on Disney Plus. This is a long on-going problem, with it seems like no fix in sight by Xfini

user_rjj2kt

commented

7 hours ago

to the conversation:

0

3

Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

U

Email won't sign in

Email won't sign in . I just keep getting the same message

Question

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Sign-In and Account Management

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NO TRUTH TO PROVIDE SERVICE

After two-months (over 30-years with Comcast) customer service has fabricated four "guaranteed" scheduled service dates to replace/bury my cable. Now it's a SAFETY issue. Quit making up scheduled confirmed dates and fix YOUR dangerous problem!

Question

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Customer Service

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Hello @hispanic, Thank you for sharing this. I can absolutely understand why this experience was frustrating and confusing. Your expectation that the correct service view should be automatically detected once you’re logged in is completely reas

XfinityMarshante

replied

7 hours ago

to the conversation:

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You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID

I haven't been able to access my benefits. I have been trying to upgrade my phone and nothing works. If I go to Account and Identity and then click Xfinity ID and Security it tells me "You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID", but I DO. It is so

Question

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Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too

this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?

Question

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Getting Started

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H

I was not aware of the NOW portal. I simply signed into the xfinity.com web site or signed-in via the Xfinity app. I now see the "Looking to manage NOW Internet or Mobile? Go to NOW services" verbiage from the "Account and identity" page on the xfini

hispanic

replied

7 hours ago

to the conversation:

0

U

You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID

I haven't been able to access my benefits. I have been trying to upgrade my phone and nothing works. If I go to Account and Identity and then click Xfinity ID and Security it tells me "You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID", but I DO. It is so

Question

U

Finally fixed after multiple lineman trips to my neighborhood. Two weeks total.

user_lfvcs7

replied

7 hours ago

to the conversation:

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U

Dvr not working properly

My DVR service has stopped recording my series all of a sudden and will not let us record other shows. Is this equipment failure?

Question

Good morning @user_egaq6o our team would be happy to look into this for you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "New me

XfinityJoe

commented

7 hours ago

to the conversation:

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1

U

DANGEROUS CABLE COMCAST IGNORES

An exposed cable line runs through mine and my neighbors yards since Feb 17, 2026. Comcast has been notified (their own tech), about the issue. I have been contacted and I contacted and been "guaranteed" four separate occasions scheduled for the proper burial. Now my granddaughter has tripped on the

Question

user_n5asjl Good morning! Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know&n

XfinityKassie

replied

7 hours ago

to the conversation:

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

Question

U

DANGEROUS CABLE COMCAST IGNORES

An exposed cable line runs through mine and my neighbors yards since Feb 17, 2026. Comcast has been notified (their own tech), about the issue. I have been contacted and I contacted and been "guaranteed" four separate occasions scheduled for the proper burial. Now my granddaughter has tripped on the

Question

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Customer Service

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U

Xfinity, you suck. You've done this before but didn't bother to lower my subscription rate. My monthly rate is close to $400/month, yet the channels I pay to watch keep disappearing (remember H&I?)--now ION and Laff are gone. And how about making

user_n5asjl

commented

7 hours ago

to the conversation:

0

1

U

Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

Question