Xfinity Community Forum

Hello, @user_hrqa6b thank you for reaching out over Xfinity Forums. We're always looking for ways to improve as a company, and appreciate you taking the time to provide feedback on where we can implement improvements with getting the support you need

XfinityJustinC

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5 hours ago

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Non existent customer service!!!

I am honestly very frustrated and stressed about having to contact Xfinity again. My experience with this company over the past year has been terrible. The customer service feels practically non-existent — there are complicated logins, endless steps just to reach someone, and you often have to sched

Question

Hi there @user_ol4wkg. Thank you so much for reaching out to us regarding the detached lines on the side your house. You are in the right place and we are happy to assist you today. Is your service being impacted by the detached lines?

XfinityRoberto

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5 hours ago

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Lines down

Cable lines are detached from the side of the house

Question

Hello user_agkto1! Congratulations on your new home! I'm sure you are super excited to have the construction completed. You found the best team for help with having the pedestal relocated. We will need to open a request with our local technicians to

XfinityPaula

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5 hours ago

to the conversation:

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pedestal relocate

I need to relocate a utility pedestal that is in the driveway of a new home under construction. Who do I contact?

Question

U

Non existent customer service!!!

I am honestly very frustrated and stressed about having to contact Xfinity again. My experience with this company over the past year has been terrible. The customer service feels practically non-existent — there are complicated logins, endless steps just to reach someone, and you often have to sched

Question

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Customer Service

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Hi user_9xz8d2! Thanks for taking the time to reach out on our Xfinity Forum. We value you being an Xfinity customer, so we would certainly hate to lose you. Please know my team is here to help and would love to see if we can keep you on as a custome

XfinityAmira

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6 hours ago

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cancel service

I would like to cancel my service from this moment forward.

Question

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pedestal relocate

I need to relocate a utility pedestal that is in the driveway of a new home under construction. Who do I contact?

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Customer Service

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Concern moved here to the Customer Service help section.

EG

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6 hours ago

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Internet cost per month

Well ? How much per month per Mbps ?

Question

@user_c4a7uj Thanks for reaching out to us we do apologize for any inconvenience. Are you still having issues with your mobile services? Here are some great steps to fix Xfinity Mobile "SOS" mode: Toggle Airplane Mo

XfinityOrlandoM

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6 hours ago

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iPhone 14 stuck on SOS

My phone lost service and is showing SOS I have restarted and reset my phone, no luck. Then went into settings and reset my network settings and still no luck. Never had this problem before, Any help?

Question

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cancel service

I would like to cancel my service from this moment forward.

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Customer Service

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user_lhsruz, let's take a closer look at your account and see what's going on. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at t

XfinityAngie

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6 hours ago

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peacock sign in

I'm unable to use my Xfinity provided member's benefit of Peacock TV. I get the error "Your Xfinity account is already linked to another Peacock account", but when I sign into that account I don't have a subscription plan. Both Peacock and xfinity accounts use the same email address.

Question

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Lines down

Cable lines are detached from the side of the house

Question

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Customer Service

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You have come to the right spot @user_w4dsas Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "New message" (pencil and paper) icon The "To

XfinityJoe

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6 hours ago

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CUSTOMER SERVICE

I need a customer service representative to call me asap. It's ABSOLUTELY INSANE that there is NOWAY to contact them!!!

Question

user_wv7m4l Thank you for taking the time to reach out to us here on our Xfinity Forums! This is definitely not the experience we want for our valued customers. I would be more than happy to take a look at the account and assist you with cancelling s

XfinityBillie

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6 hours ago

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Request for billing support re: cancellation

On April 29, I requested for my xfinity internet service to be cancelled online (by the way, could you make it more difficult to find). The website told me I would need to speak with a representative to cancel and that they would call me. Some time later I spoke with someone whose job title is proba

Question

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I need to speak to a customer service agent about my home internet

user_w4dsas

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6 hours ago

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CUSTOMER SERVICE

I need a customer service representative to call me asap. It's ABSOLUTELY INSANE that there is NOWAY to contact them!!!

Question

Accepted Solution

Good morning @user_w4dsas we are here and happy to be of service. How can we help?

XfinityJoe

commented

6 hours ago

to the conversation:

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CUSTOMER SERVICE

I need a customer service representative to call me asap. It's ABSOLUTELY INSANE that there is NOWAY to contact them!!!

Question

U

When I initially redeemed and activated this benefit, I do so with this same account and it was working for some time. But Peacock suddenly started informing me that my account has no subscription anymore, so I've going through the steps of activatin

user_lhsruz

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6 hours ago

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peacock sign in

I'm unable to use my Xfinity provided member's benefit of Peacock TV. I get the error "Your Xfinity account is already linked to another Peacock account", but when I sign into that account I don't have a subscription plan. Both Peacock and xfinity accounts use the same email address.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

0

U

CUSTOMER SERVICE

I need a customer service representative to call me asap. It's ABSOLUTELY INSANE that there is NOWAY to contact them!!!

Question

Request for billing support re: cancellation

On April 29, I requested for my xfinity internet service to be cancelled online (by the way, could you make it more difficult to find). The website told me I would need to speak with a representative to cancel and that they would call me. Some time later I spoke with someone whose job title is proba

Question

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Billing

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Accepted Solution

CUSTOMER SERVICE

I need a customer service representative to call me asap. It's ABSOLUTELY INSANE that there is NOWAY to contact them!!!

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Customer Service

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Thank you for the information @user_lhsruz. Usually when you get that error it is because there was a previous email used for Peacock and that is linked to your account. Are there any other email addresses you may have used in the past you can try?

XfinityJeff

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6 hours ago

to the conversation:

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peacock sign in

I'm unable to use my Xfinity provided member's benefit of Peacock TV. I get the error "Your Xfinity account is already linked to another Peacock account", but when I sign into that account I don't have a subscription plan. Both Peacock and xfinity accounts use the same email address.

Question