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@XfinityJeniece hi, I thought I did this but I can't find the message center to see if there was a response. Are you able to see if a message was sent?
Expired Prepaid Card
Hello, I finally found out what I wanted to use my virtual card for and found my balance at zero. I never once used the card and didn't know there was even an expiration date. I would love to have another card reissued so I can use the funds for the purpose I intended too. I have been a loyal custom
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Hi, The account referred to is: Lester C Smith account # 849834008349248I have enclosed the death certificate for Lester C Smith (as a shared Drive file)https://drive.google.com/file/d/1A9lpy_RRP3yPx2fKs2PnSiRpjn_sWXsB/view?usp=sharing, he was my fat
Reporting a Deceased account owner
I want to provide the death certificate of my deceased father who was the Comcast account holder. There is an outstanding balance due and there are no funds available in his estate. I want to report the death and work to get this matter resolved.
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BTW, I was asked to contact them directly (as above). No help.
Constant Internet Disruption
Since early June 2026, my internet constantly goes out multiple times in a day then it will work well for about a week to week and a half then it acts up again. Many times, it happens on Saturdays. We can't even get through a movie without having to reboot several times. Additionally, I work from ho
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Hi user_61byz1, thank you for reahcing out here in our Xfinity Community forum. We appreciat eyour time, and I am happy to be of assistance. May I ask what kind of TV, and what else you have tried to troubleshoot your TV connection?
Internet connection
I bought a new tv - it keeps disconnecting from the wi-fi. I tried unplugging the router -
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I live in the Greenwood, Indiana area and this is happening to me as well. My 800 gb Internet was working great until early July 2026. Then, I started experiencing up to 3 minute delays, quick drops and internet disconnections where my devices would
Constant Internet Disruption
Since early June 2026, my internet constantly goes out multiple times in a day then it will work well for about a week to week and a half then it acts up again. Many times, it happens on Saturdays. We can't even get through a movie without having to reboot several times. Additionally, I work from ho
Question
Subject: 4th Line Stuck on "Ready for Setup" After Porting from Verizon (eSIM Glitch)
Hello, I recently transferred a 4-line family plan from Verizon to Xfinity Mobile. Three of the lines moved over perfectly and are fully active. The fourth line is having a strange billing/system glitch. The physical device—an iPhone 12 using an eSIM—is fully functioning on the Xfinity network. It c
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Devices
Billed $100 service fee without any warning
After months of having slower service In my house for no reason and even swapping the router we had a technician come out (reccomended by customer service rep without any implication of a service fee or any disclosure) on my autopsy noticed my bill was $100 higher (normally $82) with no way to get a
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Billing
@user_ku5wgl Our team would love the opportunity to review your account's current plans and promotion options with you. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send
@ Xfinity support
Hi! I’m an existing Xfinity customer and I’m hoping you can help me review my account for any available promotions or pricing options. My current bill is approximately $138/month. I’ve been reviewing competing internet options available to me at around $85/month, so the difference has become signifi
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Not Honoring "Live Agent's" Actions on Account
I called earlier today to see what options I had to prevent my service from being shut off on 9/26. I was connected to a "live agent" on the phone and they made me schedule a payment for 9/30, even though it was after the 9/26 date to prevent a shut off. They said with "100% confidence" that it woul
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Billing
@user_7z0eub They never resolved it for me, and I'm the OP. Finally just got a more expensive FireStick. Amazon Prime day is coming up in October - 6th & 7th, I think. Maybe get a new one then?
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
WiFi INSTALLATION/SERVICES
Unable to contact anyone who knows what they are doing. We have been waiting over 1 month to try to get the wifi installed and no one has a single clue what they are doing. Appointments are made and no one shows.
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@G_Kutch1 YES! It's very annoying when it does that. Just keep scrolling. No reason for it to jump all the way up to the top above the channels.
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Unbelievably frustrating service
I'm on a prepaid plan. After my month expires, I go to my account and the bill for 45 isn't there. It just says zero balance. When I finally got hold of a person, they pass me back to the Ai, saying they can't take my credit card number by phone. I've had these kinds of problems many times. They now
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Billing
Hello user_h4shfb! We received your message yesterday and replied promptly. At this time we are awaiting your reply. Please check your messages to get back to us if you can.
Anybody else having Xfinity Internet issues?
I have been a Comcast customer for more than 15 years and have never seen the degradation of service I am now experiencing. My internet service had experienced drops and outages after a large rain fall in 2023. Of course, the problem is always my equipment right? Wrong! After several service call vi
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@user_8vrkf1 Not sure about the HD model. No one from support could ever resolve this issue. I finally bought a more expensive FireStick and that one works. There's some kind of compatibility issue between the Xfinity streaming app and
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Still no direct answer. Just like Comcast.
comcast.net email account settings password
xfinity made me change my account id password but now my default email account in windows live mail does not accept either the old password or the new one. How do I edit my email account info?
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@user_4ydh0v There is no resolution. No one from support could ever resolve this issue. I finally bought a more expensive FireStick and that one works. There's some kind of compatibility issue between the Xfinity streaming app and the F
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
Question
Customer Service Not Honoring Call
I called earlier today to see what options I had to prevent my service from being shut off on 9/26. I was connected to a "live agent" on the phone and they made me schedule a payment for 9/30, even though it was after the 9/26 date to prevent a shut off. They said with "100% confidence" that it woul
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Customer Service
@user_evq6oc There is no answer. No one from support could ever resolve this issue. I finally bought a more expensive FireStick and that one works. There's some kind of compatibility issue between the Xfinity streaming app and the FireS
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
Question
Hello @user_56d4cs, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct me
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Discount Fraud
I recently enrolled in paperless billing due to the fact that it was annoying to receive a paper bill every month and have to shred it. When I did there was an unintended $10 discount to my monthly rate for internet. I didn’t think this was an issue until I received my statement showing that my bill
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