Xfinity Community Forum

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@user_smuhof I spoke to another agent on the phone last night who tried "advanced troubleshooting" and that did not resolve the issue. She told me I would be contacted by someone in the networking department, but I'm not holding my breath. I'll rep

karkrazy13

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8 hours ago

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all the live channels are missing

no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.

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I am dealing with the same problem now. They have scammed me also with this watch. After over 20 years with xfinity I will cancel all services anyone reading this run as fast as possible away from xfinity

user_q857xd

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8 hours ago

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Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

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Comcast must have done something as both mobile phones are now syncing to Xfinity email using the Edison Mail client.

aartiles

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8 hours ago

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

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How can i speak to someone?

the chat function in the app and website don't work. When i call the 1-800 number, i get disconnected or stuck in a loop with no options to speak to someone.

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Customer Service

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iPhone streaming app is inconsistent

There are days when the stream app will not respond. The channel guide and recordings won’t load. Closing and reopening the app doesn’t help.

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Xfinity Stream App

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account log in problem

cannot log on to my account

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Customer Service

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I have not heard anything yet and still do not have channels. Anyone make any progress?

user_smuhof

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9 hours ago

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all the live channels are missing

no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.

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@XfinityRaul Website has been pretty much bullet proof. I think it's an issue of some of the pop3 servers (and IMAP) simply not accepting requests. Too many people have had this problem. We can't all be doing things wrong. :)I agree wit

Nat_IV

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9 hours ago

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POP3 Server Not working

Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.

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Raul, Maybe you should open a widespread ticket for this issue because people from a widespread area are all having the same problem with your pop3 servers. I personally have wasted far to much time checking email parameters in Outlook that I didn't

Sisterray37

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9 hours ago

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POP3 Server Not working

Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.

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@XfinityRay Thanks for update!

user_zmc587

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9 hours ago

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

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My emails are now getting synced.

user_5u0rr0

commented

9 hours ago

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

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It almost certainly was (and probably still is) an Xfinity issue. Too many people are having the same problem.

Nat_IV

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9 hours ago

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Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

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National Video Plans

I saw the press release issued yesterday regarding the new national video plans. Comcast’s Xfinity Launches National Video Plans; The Best Entertainment Experience for One Simple Price Can an Xfinity employee confirm a few things that weren't clear from the release? 1. It says the prices are all in.

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Billing

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Closed

Agent Assistance

We are happy with our services with Xfinity and the current discounts are about to expire, can you help us?

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Billing

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You make me laugh, @user_zmc587! 😀 It is a Festivus miracle! I am glad to hear you are back up and running. The issue still shows as ongoing so they may be implementing the fix now.

XfinityRay

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9 hours ago

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

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@XfinityThomasA No. that does not help me. The item is not listed, and there are old items that were returned years ago. I need to talk to a living breathing person and can not get through. As usual.

user_jqmcf7

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9 hours ago

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I need to return 1 piece of equipment ,,,,

and can not get thru to talk to an agent.

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Hello, @user_j6f6a4! We want your email working and are happy to further help! We need some more information to best assist you. @Again is really awesome and often gets things fixed for our Community. They asked a couple of questions above. When you

XfinityRay

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9 hours ago

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comcast.net

why can i not access my comcast.net email

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11/25/2025 at 2:33pm at 2424 Louisiana Blvd NE Suite 502, Albuquerque, NM 87110

user_cx4spv

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9 hours ago

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Returned equipment to xfinity store. Keep getting texts to return my equipment.

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Hello @user_1bfh2x, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different

XfinityChelseaB

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9 hours ago

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I need to know where is my credit

I have an account that i need to know where is my credit

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It appears that what ever happened to my emails using Mailwasher Pro has been resolved. Looks like it might have been a Xfinity issue.

zfastss

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9 hours ago

to the conversation:

Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

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