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user_39mpp5 Appreciate you reaching out! We can absolutely help, but I just need to do a bit of research. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this i
Customer service/ online account
Called customer service to notify them I can’t access my account. That it takes me to my old account with my old address. Never happened before. Instead of looking into the problem. I was told I can always call to check my account( no thank some agents are useless. Told them I need access to my onli
Question
I am using Apple Mai. I have had no peroblem for the last year both receiving and sending emails. Around a week ago, I hav been unable to send emails - I get a box saying user name and password is not recognized. I have changed NOTHING&n
Can receive emails but not send emails
I can receive emails with my comcast.net email but cannot send emails. All info is correct, I have compared to my family to ensure everything is accurate. My password is certainly correct as I have reset it just for this issue. The error message is “Cannot send mail” “The connection to the outgoing
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Replace old external cable wires with 1 single cable
We don't use cable TV anymore and only need cable going into a single room for a cable modem. It's a 3 floor house with all the old cables going up the side. Is it possible to have someone remove the old cable wiring and install the 1 new wire I need? Only outside the house, not the inside wiring. T
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Customer Service
@XfinityGabriel I was focusing on the 1 gig service for 5 year price lock and 2 years of peacock ($50 a month with automatic debit from checking). I have my own modem and router and prefer to stay with that. I also would like to finish out current
Xfinity Support
I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab
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Customer service/ online account
Called customer service to notify them I can’t access my account. That it takes me to my old account with my old address. Never happened before. Instead of looking into the problem. I was told I can always call to check my account( no thank some agents are useless. Told them I need access to my onli
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Customer Service
Hi user_wmyoik! Thanks for taking the time to reach out on our Xfinity Forum about this billing concern. We value you as a customer, and I'm sorry to hear about the frustration we caused you over this. My team is here to support you and would be more
No help, just charges
Back in November I had 20 days where my phone was not working. It was extremely frustrating and kind of got resolved. In the months that have followed, however, I've got hundreds of dollars of charges for things that don't exist, devices and lines that were never ordered or received. So far I have d
Question
user_cy2pgx, Thanks so much for your time. I am happy that we were able to provide a solution to the account ownership transfer request by opening a ticket to have you upload all the necessary documents. As a reminder, we recommend removing your auto
Transfer Xfinity internet account ownership to roommate
I move out on February 1 and would like to transfer ownership of the Xfinity internet account to my roommate. What is the best way to go about this?
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Delete Paramoun+
Delete Paramount+ as I am paying them directly.
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Sign-In and Account Management
Padmakota Hi there! Since you’re using your own modem and router, the Xfinity app won’t be able to manage your WiFi settings, which is why you’re being redirected and not seeing the device. To update your WiFi settings, you&r
wifi settings
Hi, I am looking to update my wifi settings. I am being redirected to xfinity mobile app and the app is useless. I cannot find my active router. I need help with this.
Question
Hi there, @user_65nu82 Thank you for taking the time to reach out to us regarding needing a payment plan. To set up an Xfinity payment arrangement, log into your account at Xfinity.com or the app, look for flexible payment messages, and use the Xfini
Live agent
Impossible to speak with it chat with live agent. If i didn’t pay my bill then a live agent would call for sure. Terrible customer service!!
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January bill increase
Leaving everything the same as it is, is there anyway to reduce my monthly bill. Even if it goes back to the same as last years bill. I am 80 and my wife is 76 and the price increase from 316.76 to 338.38 is going to be difficult. I do not want to go to Astound, or Fios, we like the lineup we have a
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X1
user_ybcymp thank you for using the Xfinity Community Forums page to reach out. Just to confirm, where you not able to access it on other occasions during that same time frame?
Permanent fix for Amazon Prime Video connectivity?
I cannot launch Amazon Prime Video from within Comcast's X1 service. I can watch it just fine outside of Xfinity. I can launch Hulu, Netflix, Disney+ directly from the X1 service. I did a lot of research and did all of the troubleshooting steps suggested. Do registered the device with Amazon, unplug
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I need a live agent I'm looking to make a payment plan
Live agent
Impossible to speak with it chat with live agent. If i didn’t pay my bill then a live agent would call for sure. Terrible customer service!!
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Reduce my bill
Hi, my bill continues to rise and I want to inquire about why, and if there’s any way I can reduce my monthly bill
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Billing
Thanks for reaching out to us we do apologize for any inconvenience, and we thank you for bringing this information to us As I mentioned before we have sent out emails and this will be handled internally. Feel free to reach out to us anytime
Serious concern regarding inappropriate language used by Xfinity chat agent
I am posting here to raise a serious concern regarding an interaction I had with Xfinity customer support via online chat today. During the conversation, the agent used extremely inappropriate and offensive language toward me, telling me [Edited: Language] This was shocking and completely unacceptab
Question
user_vql91c, Thanks so much for reaching out to Xfintiy Support. I would be happy to assist you with removing Paramount+. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To
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Delete Paramoun+
Delete Paramount+ as I am paying them directly.
Question