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Good morning. I was supposed to hear back within 1 business day of opening the case. That did not occur. Please understand that if your team is not willing to take this seriously and work with us, we will have no choice but to cut your cable during t
Damage to my sewer line from cable installation
Good morning, In early August 2025, our sewer line had a clog, which we snaked with a plumber, alleviating the blockage. Two weeks ago, we had another blockage - again snaked, and the blockage cleared. Earlier this week, we had another blockage. Independent camera analysis performed by a third party
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Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Yes, thank you, user_ex28b6,! I am responding there now.
Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)
Hello Xfinity Support Team, Background. - I am a military member who had to relocate to area without Xfinity services. - I relocated over a year ago in 2024, now a former Xfinity Internet customer. Primary Issue. - The Peacock Premium account is still internally linked to my cancelled Xfinity accoun
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Can't connect Comcast email to Samsung 25s phone
This just started yesterday by not syncing. I followed the suggestions and deleted it from my phone, now I cannot add it. My email works on my desktop. What did you upgrade and break? I see from past postings that this seems to be a yearly problem. I've been fortunate until now. HELP!!
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@XfinityChristy Direct message has been sent.
Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)
Hello Xfinity Support Team, Background. - I am a military member who had to relocate to area without Xfinity services. - I relocated over a year ago in 2024, now a former Xfinity Internet customer. Primary Issue. - The Peacock Premium account is still internally linked to my cancelled Xfinity accoun
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Ongoing issue of adding a line to my account since July
since July 2025I have been trying to add a second mobile line to my account. I have literally spoke to almost hundred representatives and still no one has fixed the problem. I would like to escalate this and again my main goal is to add a second mobile line.
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Devices
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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I am having the same issue. I can't view attachments. I have to download them regardless of the device I'm using. How can I get this fixed?
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view pdfs. I get an error message saying I have to download. This happens on every device that I read my emails on.
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I am having the same issue and no one has been able to help. I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app.&
Tv go only
I am only getting tv go channels on the xfinity stream app. Been working fine for weeks now this. I’ve already singed out/in. Reinstalled the app, tried different devices. All the same issue.
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Same here - started last Tuesday (12/2). None of the 125+ LiveTV channels are showing and I only have TV GO channels. No one seems to be able to fix this issue. SUPER frustrating and completely unacceptable.
Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND
Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ
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We had the same issue about unable to access through POP starting on December 8th and it is still an issue on December 9th. What to do, we an a legacy comcast account and need help. Thanks
Unable to connect to POP3 server this morning
Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and
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Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server usin
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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Hey @user_edwr9i , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account. I would be more than happy to offer my assistance looking into this further f
Account suspended payment arrangement
I’m contacting because my account was suspended after I had a payment arrangement in place and explain to the agent and they confirmed that I would have until Thursday to pay my bills and now it’s expensive and I can’t even chat. I have screenshots and the agents ID number all I needed was an extra
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Internet slow
Internet is slow it sometimes takes almost 5 minutes for a app to upload like YouTube or Amazon just takes too long
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Xfinity App
MSNOW and CNBC drop audio on xfinity stream
When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for
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Xfinity Stream Website
Very frustrating for sure. I am still in that same boat. I have done two things. First, a direct message as directed above. They have an incident number for me and I am waiting to hear back (could be 72 hours). Second, I talked to Samsung. They have
Brand new unlocked Samsung phone fails compatibility check
Hello...I have purchased a new unlocked phone from Samsung during Black Friday. I was going to replace my current phone and it is failing the compatibility checks. I verified with Samsung that the IMEI numbers were for an unlocked phone. It is a Samsung Fold7. I have called into support twice and ha
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Update -Called Tech Support again this morning - after call, the T3 & T4 errors have stopped and modem is back to where it was last night with channels 2,3,4 bouncing back and forth from locked/unlocked and channels 12 and higher are missing no p
Intermittent Modem Connection - no power on 21 of 32 channels
Trying to post again without the screenshots on last nights post as post said "private" in purple letters - no idea why. And update - as of this morning, seeing T4 and T3 errors being logged just about every minute. When it is up I am seeing under 50 Mbps download - getting 176 Mbps upload. Working
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CNBC and MSNOW drop audio on xfinity stream run thru the Apple TV box. When i downloaded the CNBC and the MSNOW app on the apple tv box and watch thru that those apps the station no longer drop audio, Clearly a xfinity stream problem. I would like so
No Sound Xfinity app MSNBC
Cannot get voice on any of my TVs using Xfinity App. I cleared cache. Updated software on Fire TV and Fire stick. Uninstalled/ Reinstalled application without success. channel works fine via TVs with a cable box. Commercials on MSNBC produce sound. When channel returns to programming, no voice. This
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Hello, @user_hz4ry7 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I want to ensure you're able to get your payment information updated. I had to recently do this as my debit card expired. To update
XfinityJustinC
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Payment
Need to change card on file
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