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MILITARY DISCOUNT
I signed up for the military discount over a month ago and a new promotion that promised to lower my bill it increased it! plus they won’t give me the free mobile line for 2 years and the steam discounts that the military promotion includes. this is very frustrating
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Billing
I need the internet in the basement
I have the internet, but the router in the main floor. The basement is really weak signal
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Your Home Network
user_e0uhz6 Thanks for reaching out! Are you experiencing the packet loss only when you are gaming?
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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@XfinityJohnG no, apparently I did not use that messaging system. I'm on hold and told by the robot it is a 45 min wait to speak with an agent
Horrible customer service in home
I placed three phone calls to Xfinity on separate occasions to ensure that my move would be seamless. Each time I was told something different, but was assured everything would be fine and ready to go on my move-in day. Well, of course it was not. Nothing was connected as promised on my move-in day.
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Is this how you leave a job site?? This is just to the left of my garage. The first thing you see when you pull in. This will never allow us to mow/weed wack. This is embarassing.
Horrible customer service in home
I placed three phone calls to Xfinity on separate occasions to ensure that my move would be seamless. Each time I was told something different, but was assured everything would be fine and ready to go on my move-in day. Well, of course it was not. Nothing was connected as promised on my move-in day.
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Missing channels
I called in to complain that my bill was to high. They lowered it and said nothing was changing except a phone line I never use. My lineup says I have these channels but I don’t
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Customer Service
Is this acceptable??
Horrible customer service in home
I placed three phone calls to Xfinity on separate occasions to ensure that my move would be seamless. Each time I was told something different, but was assured everything would be fine and ready to go on my move-in day. Well, of course it was not. Nothing was connected as promised on my move-in day.
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Thank you for reaching out to our team here. If you are still experiencing that issue with your service, i will be happy to look into that from here. Can you send me a direct message with the full name and complete address for your service? To send
The Wifi tab on the xfinity app is missing, I can’t access my router settings.
I can’t access my router settings on the xfinity app, the wifi tab is completely missing, the only tabs I have are the overview tab and the account tab. I have no way of adjusting my router setting now that you can’t simply adjust them on the computer anymore. I’ve been googling around for solutions
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wow good luck! bad storm here too.
Communication cable torn off of our house
This blizzard caused a tree to fall and rip some power-lines and our communication line out of our house. The Eversource team is here and identified the communication cable is damaged. I have pictures. I need help!
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Well, I did as you asked above and it's gotten me nowhere! I talked thought the chat last night and was given an appt time of today, no one showed up. The info I was provided in the Xfinity email that was sent said I'd be able to view my appts on the
Horrible customer service in home
I placed three phone calls to Xfinity on separate occasions to ensure that my move would be seamless. Each time I was told something different, but was assured everything would be fine and ready to go on my move-in day. Well, of course it was not. Nothing was connected as promised on my move-in day.
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Hello @user_n2irpp, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help look at current promotions in your area and how we can get your bill lowered. If you could send our team a di
Lower rate internet advertised on tv
I am currently charged $84 monthly for internet service. In your tv ads you promote a 5year rate aof $60 monthly. Do I qualify and what needs to be done? [Edited: Personal Information]
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Thank you so much for your prompt assistance to and resolving my issue.
Remove TV Box from service
My service says I have 3 TV Boxes still. I returned a TV Box and Remote on January 31 and dropped it off at an actual Xfinity Store location, 4039 Carpenter Rd, Ypsilanti, MI 48197. I thought that dropping it off at an Xfinity store would make this foolproof. They said I would get credit, it would b
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@drb_data We appreciate you sharing the steps for our community. This is exactly why our Forums Community exists. Thank you also for the feedback, and what is needed to have made your experience an easier or better one.
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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New X1 boxes and firmware.
Yes Im posting in all caps Im aware The new x1 boxes are horrible. The info shown on screen terrible!!!!!!!!!! Elderly cant read the info on screen during channel changes. The channel surfing experience [Edited: "Language"]!!!!!!! There is way way way way way way too many channels With no means to d
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X1
Accepted Solution
Thank you for allowing me to get that issue resolved with your cable box from here. I am glad I was able to get that resolved for you on our end. If you have any other questions or concerns we are happy to answer them here. You can track all the chan
Remove TV Box from service
My service says I have 3 TV Boxes still. I returned a TV Box and Remote on January 31 and dropped it off at an actual Xfinity Store location, 4039 Carpenter Rd, Ypsilanti, MI 48197. I thought that dropping it off at an Xfinity store would make this foolproof. They said I would get credit, it would b
Question
Lower rate internet advertised on tv
I am currently charged $84 monthly for internet service. In your tv ads you promote a 5year rate aof $60 monthly. Do I qualify and what needs to be done? [Edited: Personal Information]
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Customer Service
I definitely know how it feels to miss my teams games, and it's never our intention to put you in a bind! Please check out the alternate methods to watch mentioned in the above comment, and let us know if you have any questions!
Scripps Channel
Why was the Scripps channel removed from our TV line-up? We live in Venice, FL and are paying almost $400. per month and they take off our only access to our Tampa Bay Lightning hockey game? What a rip-off!
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SAB, I’m in Ft. Lauderdale and can’t get Panthers games, they are playing Toronto tonight! Bummer 😖
Scripps Channel
Why was the Scripps channel removed from our TV line-up? We live in Venice, FL and are paying almost $400. per month and they take off our only access to our Tampa Bay Lightning hockey game? What a rip-off!
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Still waiting for a response after 5+ hours. I am a Diamond member with a physically failing Arris DVR (Host SN: M11519TG0215). My account dashboard also explicitly confirms my Gateway is out of date. I need an agent to invite me to a DM so we can p
user_996961
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Hardware Sync and DVR Storage Issue - Diamond Member
I am a Diamond member on a Select Triple Play. My legacy X1 DVR (Clock Box) is failing and not syncing my recordings to the cloud. I also need my cloud storage updated to the 300-hour standard for my tier. Looking for an official employee to assist.
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