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I sent a message. When will someone actually respond
What can I do about excessive trimming of my Hemlock tree by Xfinity
After 40 years of a cable line attached to my house with no service since it was owned by TCI, Xfinity decided to cut my Hemlock excessively. Limbs that were no where near the abandoned lines. They had been asked repeatedly to remove the lines since we got service because they buried the new line. T
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I HAVE FILED A COMPLAINT WITH THE BBB. MAYBE THAT WILL HELP.
"Americas"
I purchased this on Comcast. But have no idea how to access it. It is not on my menu anywhere.
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How to I get someone to fix an issue within comcast network?
I have a documented, chronic packet loss issue between hops po-400-xar01 and be-306-arsc1. The loss correlates with severe real-world traffic stuttering on a strict 30-minute interval. My local equipment has been ruled out. I need this escalated to Tier 3 or network engineering to investigate node i
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Customer Service
iPad games apps like Roblox not working
I have an Xfinity xb8 gateway. I just upgraded from the xb7 but my issues have stayed the same. I am having issues with certain apps on iOS devices not connecting to the game server. For example Roblox on iOS will give a message saying no server connection. The iPad is connected with good connection
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Your Home Network
user_ott2i4 Thank you for reaching out about your Diamond level membership offer for Peacock as a NOW customer. Xfinity membership benefits are available for customers with Xfinity Internet Internet Essentials or Internet Essentials PlusXfinity TVPos
diamond member can't activate peacock
Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!
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Need Work Order Closed
A technician came today to set up my new service. He asked me to connect to the wifi on my phone, which I did and it connected. I did not see until after he left that it had connected, but had no internet. All of my equipment is on and working. I called Xfinity and was told that the work order neede
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Customer Service
Need technician
Our internet is so horrible it can’t reach throughout our small house. I can’t work unless I’m connected to a hotspot. We troubleshooted already with you guys and was told you would send a link to schedule a tech but I never got one. We need someone to fix this issue. If anything an extra router so
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Customer Service
Sort of. I was prompted by them when signing in to check my email on my PC.
Mandated Comcast to Yahoo email migration
I just migrated my emails from Comcast to Yahoo using the links provided by Comcast. All emails have been successfully transferred except for emails received between June 23, 2026 and right before I performed the migration. I AM receiving new emails on Yahoo now. I'm just missing those between June
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Ok, thank you for trying those troubleshooting steps with the help of an Xfinity Tech, @user_ynbsxd. We appreciate you confirming that. Let's see if we need to get this over to our Mobile Support Team for further investigation. To get started
VOICE MAIL NOT WORKING
I am a new mobile customer but am also a internet Diamond customer . I just switched to Xfinity Mobile and everything seemed to be fine until I realized my voice mail greeting is not active. When you call me all you hear is the default message. I have spent two days traveling back and forth to the X
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Yes, I have tried everything you mentioned with the help of an Xfinity tech.
VOICE MAIL NOT WORKING
I am a new mobile customer but am also a internet Diamond customer . I just switched to Xfinity Mobile and everything seemed to be fine until I realized my voice mail greeting is not active. When you call me all you hear is the default message. I have spent two days traveling back and forth to the X
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When in INFINITY>SEARCH, I typed in two separate series: White Lotus, then Rooster. Each indicated the video series was "FREE TO ME". Today I see a bill due August 1st, 2026 for $33+. WHY? What's your story? Regards Jim
Free to me
Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?
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I didn't see an option for marking this as the "best answer." Best I could do was click on "like." I'm afraid my heading for the original post turned out to be misleading. Originally, all I knew was that I wasn't looking at the episode as originall
Excessive ads on dvr recordings
In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a
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I already have an appointment scheduled it’s the 5th or 6th one so I cannot schedule another one but no one will show up. I will send a direct message with the information needed
Corporate needs to be contacted!
Xfinity customer service has took a complete wrong turn. Xfinity does not care as a company to help its customers out. There is no way to get to anyone that matters. They block us of any means of getting ahold of anyone. Now that they have their AI service in place we as customers have been clean sl
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Need for my custody/divorce
Dear Xfinity Customer Support, I am requesting a copy of my call detail records for my Xfinity phone service covering the period from January 1, 2024, through December 31, 2025. I am requesting these records for my personal use and would appreciate receiving them in electronic format, if available.
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Customer Service
Test from today on Wi-Fi: 46% packet loss @ be-33841-cs24.nota.fl.ibone.comcast.net I have yet another technician appointment set for Saturday AM but they will not be able to fix it. I need this escalated to the right team, please! The same technicia
Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
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Hello user_vkex7m! Thank you for connecting with us in our community 🙌 We infinitely appreciate you getting started with the Xfinity Mobile family, so the last thing we want is for there to be any confusion about your billing for it. When it comes t
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Not receiving payment for the remaining balance on my phones to port over to you.
I switched my mobile service from Verizon to you guys back in May and I was told that the remaining balance on my phones with Verizon would get paid off. Now, a month and a half later I am being charged by Verizon for the phones as they have not been paid off. I have called customer service and they
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