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[Edited: "Personal Information"]
I can't open my account in my tablet
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Sign-In and Account Management
So the original speed baseline I received over WIFI the day of the ORIGINAL installation was 793.1MBs with 6ms latency. I have NEVER been able to get this speed again through WIFI or wired connection. I even upgraded directly to a new wired co
Excited for the brand new fiber Xfinity connections! What could go wrong? EVERYTHING!
As a new Xfinity customer, I was excited to see that brand new service was being installed in my area! The 1.5 days my service worked it worked great. However when it is not working, it is impossible to get any service or any truthful information from support. I find it very concerning when all the
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@user_u6hov8 Thank you for connecting with us about your concerns. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.
Easement Request
We own a property located in West Palm Beach and are in the process of requesting a lot split from the City and they require an Easement Letter/Easement Consent from each utility, how can I request this from Xfinity? I am not certain if this method is public so please let me know where I can private
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Thanks for your comment, user_nssyyn. I'm sorry to hear you're experiencing a similar issue. We can help! Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message
Your Xfinity account is already linked to another Peacock account
I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea
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Why bother when you are the one telling me their is an outage with a resolution time that constantly moves. You did upgrades in our neighborhood and now your service is unreliable at best.
I need to talk to a live person with a heartbeat not AI [Edited]
We never get the speed we are paying for and now have had several disruptions in service over the last 3 days. This is after they did recent service "upgrades" in the area in the last month. I work from home and can not continue with the service interruptions. How can I speak with a real live person
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user_edcqal thanks for following up with us, did this remote previously work better for you originally but now the performance has worsened? Or have you always had concerns with the remote?
Streaming is horrible! [Edited]
The remote for the streaming is the absolute worst ever! So much of a delay and doesn’t work half the time. I miss so much of a show and am pursuing other options other than Xfinity!!! Completely unhappy with what I’m paying for!
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I’m having the same issue. Moved and received a new account number and Peacok says Your Xfinity account is already linked to another Peacock account.
Your Xfinity account is already linked to another Peacock account
I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea
Question
i don't see an icon for direct message. i have this same problem
Easement Request
We own a property located in West Palm Beach and are in the process of requesting a lot split from the City and they require an Easement Letter/Easement Consent from each utility, how can I request this from Xfinity? I am not certain if this method is public so please let me know where I can private
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user_n76oe0 thanks for using the Community Forums to reach out regarding your membership status. We appreciate your impressive tenure earning the Diamond tier. Let's get your Peacock access granted. Send over a direct message with your full name and
Peacock Access
I have Diamond membership and unable to access Peacock Premium which is a membership benefit. please provide assistance
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user_e92521. Those are the two options we have, correct. We still need both IDs to complete the change of ownership or for you to visit us at the nearest service center to present the POA.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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Just for the record, I do not feel like you want my business.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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user_461rv4, Thank you for reaching out to let us know. I ask that you reach out privately, so we can cover the details of the location. You can start by clicking the chat icon located in the top right corner of your forums page when signed in.
Low hanging wire
There is a low hanging wire at [Edit: Address Removed] that needs to be fixed
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Just so I understand Comcast's policy. I can drive over 3 hours each way to take a document to a store, or I can get a driver's license for my father even though he has zero financial responsibility for the account since I have Durable Power of At
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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@user_292yek the only fix I found was to dump Xfinity and go with a Gmail account. The tech support agents are pretty much all morons who haven’t got a clue what’s going on.
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Hello @user_o6mli1 Are you trying to get a transfer pin or an unlock pin to unlock the carrier settings?
XfinityAbby
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15 hours ago
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Trying to unlock Xfinity moto g pure
Hi, Trying to unlock my Xfinity Moto G pure, had called into customer service to unlock, but is still asking for a unlock pin code. Thanks for the help
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