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I contacted the Customer Security Assurance team. They were unable to find my account with my provided phone number, service address, and Xfinity ID. They suggested I go to a physical store to get their help, so I will try that next.
"Access not Authorized" on app and unable to sign in on website
Signed up for internet service for a new apartment and made a new account. Was able to select a plan and set up an appointment time, but then tried to sign in to my account to set stuff up and move my appointment time and I cannot sign into the account. On the app, I sign into my account, but I keep
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user_ofypa2 If you are not seeing all of your devices, and seeing unrecognized devices on your network you may need to disable the MoCA feature on the Xfinity Gateway or have a POE (Point Of Entry) MoCA filter installed on your coax line.
Connected devices
I have over 11 devices connected to the WiFi with xfinity gateway XB8, but the app only shows 5 or 6 devices connected. It shows my iPhone, laptop, and Amazon echo not connected and they have been connected for almost three days now.
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Here is another example email header showing the internal delay Comcast servers are causing. Return-Path: <bounce-c-61-9f0f057d5b694404b3bb8b69c8e2a4fb@b.schaeffersresearch.com> Delivered-To: [Edited: "Personal Information"] Received: from do
Excessive time delays for receiving emails
This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun
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@doublevee OK I am so [Edited: "Language"] at COMCAST! Xfinity by any other name is COMCAST! Ha, they used to have excellent customer service, but no more. Yes I migrated to Yahoo Mail. CANNOT see it on my phone Mac Mail account. Can't see it on m
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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@user_ymjw5o I'm sorry to hear you're looking to cancel your subscription with us. I would love the opportunity to review your account to see how I can help. Please send a direct message by clicking the chat icon in the upper right corner of the page
Canceling my subscription
I am looking to cancel my subscription because AT&T five is come in and they’re doing a $43 a month $150 credit and they don’t charge for any of the connections remote controls or anything like that
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@EricBTX That sounds good, we'll be here!-Richard
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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ALAN WAS AMAZING! Sandesh should be fired!!
Alan was amazing! He helped me with everything I needed. I fist was on the chat with Sandesh and he told me “he was sending out tech support today to fix my modem”. Sandesh should be fired for lying to customers. I ended up calling xfinity number and Alan told me that there was no tech support comin
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Customer Service
OK I am so [Edited: "Language"] at COMCAST! Xfinity by any other name is COMCAST! Ha, they used to have excellent customer service, but no more. Yes I migrated to Yahoo Mail. CANNOT see it on my phone Mac Mail account. Can't see it on my desktop Mac
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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Yes - the phone that is locked was purchased from Verizon so shouldn't have locked on Xfinity.
unlock sim
I initiated a line transfer to Verizon and purchased a new iPhone 17 from them. Their instructions stated that once I received the new phone, it would connect with their servers and complete the transfer request. As soon as I turned on the phone, it connected to Xfinity and locked the sim. I have ch
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... Excessive failed authentication ... This usually means that one or more of your devices is repeatably trying to log in to the mail system, but is supplying an incorrect ID or password. Eventually the system will lock you out for a period of time
cannot send email
All of a sudden I cannot send email. Am receiving the following message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-a2p-647345.sys.comcast.net resomta-a2p-647345.sys.comcast.net Excessive failed authentication, ESM
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Thank you – I’ll do that. I’m at work right now, so I’d like to wait until I come back home and can tell you exactly what I’m seeing on my equipment and the administration page. Please keep an eye out for a new post from me in a few hours. Thanks aga
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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@XfinityThomasC WiFi pod and gateway are on the same SSID and same password. Password is too strong to be compromised. I don't want to change my password because it is not an easy job to access security devices w/o getting into small space, h
Connected devices
I have over 11 devices connected to the WiFi with xfinity gateway XB8, but the app only shows 5 or 6 devices connected. It shows my iPhone, laptop, and Amazon echo not connected and they have been connected for almost three days now.
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@user_gywwkk @Again I had to transition to Yahoo back in November or they would delete my comcast email. It is horrible. There was no support up front to help you. Now that I am in it, goodness, all ads unless you want to pay per month to have del
Cannot access new Yahoo Comcast email oneither Mail or Outlook
Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. T
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Hey there, user_gvysxh thanks for reaching out through Xfinity Forums regarding your upload speeds. We would be happy to help with troubleshooting those speeds to ensure you are getting the right ones to your modem. Can you please send us a Dire
Upload speed is not what was promised
I called to cancel my internet with Xfinity, but the rep offered me a a discount and said my upload speed would be bumped to 100Mbps from 35, so I decided to stay. I have a Hitron CODA56, but my upload speeds are still >40Mbps. Did the rep just tell me that so I would stay?
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Got the email on January 21st, "You’re now part of Xfinity membership!" In the email is says, "Congrats! You have Platinum status." I click on the benefits and see that I should be eligible for Peacock Premium, too. Has anyone had any success getting
MichaelinNEPA
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13 hours ago
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platinum peacock rewards
Can't redeem platinum free peacock
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