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Do you realize it is going on 3 days and there is no resolution in sight? People rely on the internet for there livelihood which you are impacting. This is unacceptable..
WiFi Outage
Internet service has been down since July 3rd, and there has been no communication or meaningful updates. There is no way to reach a live representative, which has made this experience extremely frustrating. This is the worst customer service I have encountered, and I am actively looking for a new p
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I am the general contractor building a new 4 unit building at [Edited: "Personal Information"]. My guess is you have [Edited: "Personal Information"] in you database. What size conduit would you like us to install to bring cable from the street to th
New construction
I am the GC on a new four unit building. What conduit would Xfinity want us to install during the construction process to bring Xfinity from the street to the units? Will one conduit suffice for the 4 units? To total distance is ~100 ft . The new building is located between [Edited: "Personal Inform
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I don't see how to direct message you. Can you send screen shots, as I have wandered all over Infinity websites and can't find it.
I have a defective XG1v4-A (Arris AX014ANM) wired 4K DVR and EVEN THOUGH THE EXACT MODEL WAS REQUESTED, THE WRONG BOX IS SHIPPED.
I have a defective XG1v4-A (Arris AX014ANM) wired 4K DVR and EVEN THOUGH THE EXACT MODEL WAS REQUESTED, THE WRONG BOX IS SHIPPED. How do I get the right box? Stores tell me they can’t get the XG1v4. Calling comcast tech support and they ship the wrong box. Each time one is shipped there are charges
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Need to change my credit card for billing
I need to change how my monthly billing is charged
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Billing
Quiero adicionar a mi factura a mi hijo para compartir gastos
Quiero adicionar en mi factura a mi hijo para compartir gastos
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Plan
@XfinityFrank wrote: "... update the mobile contact number associated with your XFINITY ID ..." Will they be able to do that if they can't log in?
change cell phone number in account
I have a new cell phone and I need to change the old number in my account to the new number but it wants to send the verification code to the old number. What do I do?
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Hi there, @mike_donna. Thanks for reaching out to us here on the Community Forum. This is not legitimate. Make sure you don't click any links and report it as spam. You can also review this link for more information regarding "Phishing" if you would
Questionable email
Is this legit or a scam? MyXfinity® We're contacting you once more in regards to the changes we made to our Privacy Policy, Security Policy, and Terms of Service last month. As part of these changes, existing versions of the email service will be disconnected on July 6th, 2026. To keep your email ru
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user_erkv4g Some situations with repairs have multiple levels involved with the fix. The issue in the New Jersey area currently has a power feed issue going to a few of our signal distribution hubs in the various areas of the local area. That issue f
WiFi Outage
Internet service has been down since July 3rd, and there has been no communication or meaningful updates. There is no way to reach a live representative, which has made this experience extremely frustrating. This is the worst customer service I have encountered, and I am actively looking for a new p
Question
Lemur27 I work from home, so I understand how important it is to have a connection to rely on. I apologize for the inconvenience caused by this network issue in your area. Our field technicians update the status page: https://www.xfinity.com/support/
Internet out for nearly 2 days
My internet has been down for nearly two days in Harrisburg, PA without any kind of real explanation as to what is going on other than severe weather...... Are lines being replaced? Is equipment being replaced? Did a building burn to the ground? What are you doing and when will it be done? I have wo
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user_zajmz8 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name
New construction
I am the GC on a new four unit building. What conduit would Xfinity want us to install during the construction process to bring Xfinity from the street to the units? Will one conduit suffice for the 4 units? To total distance is ~100 ft . The new building is located between [Edited: "Personal Inform
Question
The app does not give you any updates. How can you not have an ETA when this will be resolved? Your communication to your customers are horrible.
WiFi Outage
Internet service has been down since July 3rd, and there has been no communication or meaningful updates. There is no way to reach a live representative, which has made this experience extremely frustrating. This is the worst customer service I have encountered, and I am actively looking for a new p
Question
Cancel Online
Hi, I am looking to cancel services without calling or going into the store, is this possible?
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Customer Service
Hello user_g9slx8, thanks so much for reaching out here on our Xfinity Forums! So sorry to hear about the unit property damage. Given the range, we'd want to transfer the services over to the new unit for the most consistent service experience. We'd
Moving one unit over
Hi-I’m staying in my current building but moving over two units for two months due to some property damage. I’m wondering is there a way to extend out my WiFi so it reaches the new unit? Or does someone need to come out and install and set it up at the new unit?
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Hi there @user_axuaov Thank you so much for reaching out on our Xfinity Community Forum about your cut line. I'll be happy to assist. To get started, please follow the steps below to send a direct message. Please send us a direct chat m
Cable line cut
Hi - my cable line was cut by contractors installing siding. I have tried the chat support and calling and have been unable to get any support. I need a technician to come out and fix the cut line.
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@jlw6031 Thank you for taking the time out of your day to reach out to us here on Forums, Thank you for reaching out and sharing what's been happening. I can see why the lack of information has been frustrating, especially after multiple appointments
Why can't I get any answers on when my service will be installed?
I signed up for service on 6/12/26...since then, a tech has been to my condo TWICE, and each time he left because he said the fiber had not been run yet. It's been almost a month and I'm still without internet. I have reached out to the rep who signed me up...no response. I've reach out to chat...no
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Hi @LindaJF. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist and troubleshoot. Are you experiencing issues on an Xfinity Mobile device? What is the make and model of the device in quest
XfinityDemitrius
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mailbox for number [Edited] won't work properly
my Daughter can't clear a full mailbox. she has been stuck for months [Title Edited: "Personal Information"]
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