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Turn off public WiFi hotspot from my modem
I turned off the setting for you to use my modem for a public WiFi hotspot. Then I moved and have been having difficulties with my WiFi. My devices are being kicked off my internet and my internet is lagging. Then I realized there is a public Xfinity hotspot at my address and it matches my signal st
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Your Home Network
Hi! Yes! I logged out and logged back in. Still the same. I also removed the app and downloaded it again.
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
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I agree with so many of you on this forum. Xfinity is already far too expensive. My Xfinity TV, internet, phone, and home bill is $438. I put up with this exorbitant amount because it is very convenient to have everything together and, i
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Constant outages after network upgrade
We originally received notice that work would commence on 4/7 in order to upgrade our network in Cromwell, CT, however it ultimately lasted two days with our internet being down. Since then, twice a week we have had outages as “repairs” are constantly being done with the internet being down at least
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Customer Service
Bulk help restoring service
I had an issue last year and my bank closed my account without warning and it caused some bills to get past due resulting in my service being disconnected. I have tried to call several times and one time I waited for hours only for someone to pick up the phone and hang up, I assume by accident or I
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Billing
Thanks for the reply. I guess we'll need to work with what we have.
Nomorobo Discontinued
Now that Nomorobo is discontinued, does Xfinity have plans to up their game on combating the ridiculous number of spam/robocalls? Is there any way to make an arrangement with Nomorobo to bring them back? The process of using Xfinity's spam call protection can be tedious especially using xfinityspamf
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user_w7g53j, Thank you for reaching out and creating a new post. Here on the Xfinity Forum, we are a full-service support team that can assist with a variety of issues. That said, you have come to the right place. You can also find all the ways
How to make getting information on your site easier. It's a ridiculous process.
Impossible to navigate your website! Why is it so ridiculous to reach someone to talk with? Stupid!
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user_8f7z84 - Congratulations on your new home! Moving can be both exciting and exhausting, so I hope everything went smoothly and that you had some help with the heavy lifting. We truly appreciate you choosing to bring Xfinity with you to your new p
Address not appearing in availability search
I just moved and can’t transfer my service to my new location because it has every apartment number listed besides mine.
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Address not appearing in availability search
I just moved and can’t transfer my service to my new location because it has every apartment number listed besides mine.
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Customer Service
Abc
Please bring back ABC. I’m ready to cancel and go to another service.
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Channels and Programming
user_rej43Thank you for reaching out and creating a new post. I hope you are doing great today. I understand you entered a request to transfer service to a new location, which can be done online here: https://www.xfinity.com/learn/moving. However, th
confirmation of my move request
I submitted a request to move my internet service to a new address beginning May 2. I received a confirmation email, but it did not include the new address or the move date. My online account has no information about the move either. How can I make sure that everything is correct?
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We've moved everything to cloud storage and no longer rely on the physical storage so when you're seeing the storage meter its based on your total cloud storage. 150 hours are allotted at no additional cost with our current Xfinity TV service.
Percent of space used on cloud
I have an x1 box that displays percent used on the box, but how do I find percent used on the cloud.
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@user_j1stov Thank you for reaching and sharing your interest in our pricing options. To be transparent, new customer pricing is not available for customers with existing accounts. This includes cancelling an active account and opening a new one, as
retention department
I just cancelled my phone and tv with Xfinity. I went in to get the internet rate that is being offered to new customers and was told that I would be charged almost double because I am an existing customer. The new customers have the rate locked in the lower rate for 5 years. TMobile is offering a l
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user_zn9tu1 Can you try clearing cache/cookies as well as try a different web browser?
Xfinity internet promotions for new customers not
I've been looking into lowering my xfinity bill. Noticed you offer 1 Gig internet for 70.00 for 5 years for new customers, but for customers that have been with you for over 30 years , they have to pay 30.00 more! Have been speaking with customer service and was offered a small reduction in my curre
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Hello user_zjix6t, thank you for reaching out here in our Xfinity Community forum, we appreciate you and your time. I completely understand your disappointment, and I want to help you with it. I will need some account information best kept private.&n
Cable
Very disappointed that my cable keeps freezing today I’ve restarted my gateway and done all the trouble shooting
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Deos anyone know if Comcast has figured out what he problem is with transmission of WTTW? I have been having freezing and skipping problems with Channel 915 for months.
Frequent short sound drops and picture freezes in cable TV
lasts a few seconds - backing up shows that the loss is captures in the VCR. Mostly this is affecting WTTW 925. I've replaced coax and splitter. Signal strength is good per Xfinity. Happened 12 times during a one-hour show. Didn't happen at all on another channel.
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user_gyyl0t We appreciate you bringing your equipment concerns to us. Since you're out of town, you can just pick up the equipment at your local Xfinity store. You will not be held responsible for the equipment that was delivered to the wrong address
Equipment sent to the wrong address and on the wrong day
My equipment wasn’t due to be delivered until next weekend because I’m not in town and they also sent it to the wrong address even after I called the delivery driver twice and they sent me straight to voicemail. I also left them a text message and no reply. Should stop using bringg to deliver your p
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I get the same message. What's up with that?
App malfunctioning!!!!
NO ONE IS RESPONDING TO my rewards portion of the xfinity APP that's MALFUNCTIONING!!! PLEASE RESPOND TO THIS PROBLEM!!!!
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I too am having the same problem. I just changed my Comcast plan to a less expensive system and it’s great except for just like everybody else’s complaining that Newsmax plus is being blocked so I have to watch Newsmax two a screen that says this pro
Mottman
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Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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