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@user_jv661n Are you referring about Xfinity Mobile? Also, are they completely shut off or do you still have power?
Phones
I. Have no phone activity they have been tern off for lack of service could nut get service wherever I went
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Cancel
I am moving this month and need to schedule my service to cancel.
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Customer Service
Thanks for your interest in renewing our services, user_kztzv4. We'd be happy to check the available options for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
Charges
I would like someone to call me in regards to my internet service. I'm not currently happy with it.
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The same thing happened on my brand new Samsung smart TV this morning. I returned my X1 set top box because I didn't need it anymore with the Xfinity Stream app -- before this morning's update anyway. I can see all my favorites just fine on the Xfi
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
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user_nac1iq thank you for following up with us, at the moment we do not have the ability to assist with NOW WiFi Pass as this is handled by a separate team. You would need to call the number listed on your purchase receipt to connect with the team th
Unable to cancel NOW WiFi Pass (Auto-Renewal needs to stop)
I'm trying to cancel a 30-day NOW WiFi Pass subscription and have not been able to do it through any channel. Transaction ID: [Edited: "Personal Information"]Purchased: October 4, 2026, $10, auto-renews every 30 daysNext renewal: November 3, 2026, 8:17 am CSTWhat I've tried: The WiFi Pass portal won
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Charges
I would like someone to call me in regards to my internet service. I'm not currently happy with it.
Question
Changing programming and moving and I want more at my new place
I got an email to finish the job and it won’t go it say error and to call this number
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Xfinity Stream Website
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Formal Complaint – Unexpected $29 Monthly Internet Bill Increase
Dear Xfinity Customer Support Team, I am writing to formally complain about the unexpected increase in my monthly internet bill. My previous monthly bill was $56.16. However, my new bill for the November 12 – December 11 billing period has increased to $85.16, an unexpected increase of $29 per month
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Well I just got the latest samsung app update (11/03/26) and they've fixed it! WELL, NO ... they have removed all Favorite capability. So now if you want to browse, you need to browse ALL channels ... no more favorites. YOU GUYS ARE IDIOTS!
Samsung Stream Favorites list omits channels with “&” in the name (A&E, H&I)
Device: Samsung TV model QN32Q8FAAFXZA, software version: T-RSLFAKUC-0090-1296 App: Xfinity Stream version: 2.4.4 Repro: Star A&E and H&I on xfinity.com/stream (they show starred in All Channels on the TV and on the web) Open Favorites on the Samsung app Those two are missing Control: other starred
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Bankruptcy
I filed back in October for Chapter 7 and Xfinity is the ONLY company that continues to harass, ask for money and send notices threatening disconnection. I have been on this phone for hours at this point and I'm mentally exhausted with the lack of knowledge and getting the run around. I need someone
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The xfinity emails just said “it’s time to upgrade your equipment”, and we’ve had these boxes for several years. Neither new box says Xi6, they both say X1. That’s why I’m wondering if these will work for us. And yes, we use their Wi-Fi as well.
2 replacement boxes
Xfinity contacted me, saying they need to replace my 2 cable boxes. But when they arrived, both boxes are identical and are very small. They are the same size as the secondary box we have now. Neither new box indicates it’s a primary, and our current primary box is about 10x larger than these new on
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Hi - I just got a Samsung U800H and installed the xfinity stream app - none of my favorites are showing? Is this normal? I have all of them set and I use the app on other devices with no issue. I have no way of entering channels?
Samsung Stream Favorites list omits channels with “&” in the name (A&E, H&I)
Device: Samsung TV model QN32Q8FAAFXZA, software version: T-RSLFAKUC-0090-1296 App: Xfinity Stream version: 2.4.4 Repro: Star A&E and H&I on xfinity.com/stream (they show starred in All Channels on the TV and on the web) Open Favorites on the Samsung app Those two are missing Control: other starred
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user_b17819 Thank you for the additional information! We can take a closer look, and see if a technician may be needed. Please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessa
xfinity ring doorbell
hasn't been working for 4 days. Common problem with this. Tried numerous times to reset it along with unplugging and everything else the stupid app and chat ask you to do and it still doesn’t work and of course, trying to get somebody to come out here and fix it from Xfinity is useless
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Phones
I. Have no phone activity they have been tern off for lack of service could nut get service wherever I went
Question
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Customer Service
@EG Thank you. Thanks for meeting us here in our community, @user_zfz6sv, about your billing concerns. We'll gladly look into this and investigate why you didn't receive the modem. Please send us a Direct Message with your name and service add
never got my internet device and my bill is higher than the plan i chose
So i got my bill, but still never got my internet device. its been a week. my bill is 85, but its supposed to be 50. [Edited: “Inappropriate Language”]
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Try contacting this team about it. They handle blocking issues; Comcast Customer Security Assurance. You can contact them online using the link below; https://spa.xfinity.com/?linkId=130556429 which will take you to the general overview page.
How do I whitelist a URL?
Xfinity is blocking a URL i use for work. Where do i go to whitelist it?
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It depends on the boxes you got. If one is an Xi6, it can function as the primary as long as you are using Xfinity internet. It can record in the cloud for DVR functions. Did they say why you needed new boxes?
2 replacement boxes
Xfinity contacted me, saying they need to replace my 2 cable boxes. But when they arrived, both boxes are identical and are very small. They are the same size as the secondary box we have now. Neither new box indicates it’s a primary, and our current primary box is about 10x larger than these new on
Question
Hello user_rou3y3! I'm glad to hear you're taking advantage of our fastest 2GIG internet speed, and appreciate you explaining the conundrum you're in with your plan. You are correct that with all of our current internet plans, unlimited data along wi
Billing
Hello, I am on the Gigabit x2 plan, which includes Unlimited Data by default as part of the speed tier package. However, my account has a backend profile provisioning error that keeps applying the legacy 1.2 TB data cap flag. As a result, I have been incorrectly charged the $100 maximum data overage
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Billed for a nonexistent Mobile account
Hello. On Sept 17, out of the blue with *****no authorization*****, I had a Xfinity Mobile charge on my Visa for $36.20. I called customer service and got the account closed. I received an email confirmation of the account being formally closed and the refund on my card appeared on Sept 19. Fast for
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Plan
Hey there, @user_qr5vk9! It's awesome you got a new place! Congratulations! We can help further with your account. If you are moving in our footprint, we can help with transferring your account. Please send us a direct message with your full name and
XfinityRay
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Cancel
I am moving this month and need to schedule my service to cancel.
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