Xfinity Community Forum

Completely understandable @user_57eoym! Customers with eligible devices have confirmed receiving the faster upload speeds and even speeds above. Having access to the Gigabit X2 plan should guarantee you’re in an area eligible for the next gen

XfinityAldrik

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14 hours ago

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upload speeds

Hi, I’m on the Gigabit x2 plan (up to 2100 Mbps down / 300 Mbps up), but I’m only getting around 40 Mbps upload even with a direct wired connection to my modem. My logs show repeated critical errors and failed upstream channel bonding. This looks like a provisioning issue — but after reading some of

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@user_v9rise yes they are. The number is [Edited: Phone number]. They called me today

user_7plezl

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14 hours ago

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scam or real xfinity call?

I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam

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Packet Loss - Please help

I am getting intermittently high packet loss (>30%) resulting in poor or no internet connection. Would someone please help me?

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Your Home Network

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Same. Can watch on iphone, but not on Xfinity TV.

user_xxewxl

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14 hours ago

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HELP! I want to add TWINS.TV to my plan

I need help from an Xfinity agent. I want to add Twins.TV to my plan. An Xfinity channel (1261 in Minneapolis area) was created yesterday for Twins.TV. When I go to it, there is a message on the screen telling me that a subscription is required. It also tells me to go to Xfinity.com/upgradeTV. I ca

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Global Pass Mobile

My partner is traveling to another country, and I am not sure how it's billed. Am I paying $10 every day she's there or will it be invoiced the next bill cycle.

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Billing

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Hi @dansgen1alero, the recent update did reduce this section as part of the new changes. This is not an error or issue with the app. I know this is a big change for many, and we will certainly pass along your feedback.

XfinityVianney

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14 hours ago

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Version 8.1 build 1 recent channels went from 20ish to 5 but still cant fix audio fluctuation.....

Why did the recent channels go from like 10-20 down to 5? I used to surf the same 20 ish channels and had them in the recent and easily scrolled through to see what was playing and then select. Now I can only have 5 to scroll through???? Glad to see the engineering team is hard at work making aesth

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I have a Netgear CM2000. If this modem can't achieve the full upload speeds, I don't mind upgrading — but I want to be certain that whatever replacement I choose will actually bond OFDMA upstream channels and fully support the Gigabit x2 plan (partic

user_57eoym

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14 hours ago

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upload speeds

Hi, I’m on the Gigabit x2 plan (up to 2100 Mbps down / 300 Mbps up), but I’m only getting around 40 Mbps upload even with a direct wired connection to my modem. My logs show repeated critical errors and failed upstream channel bonding. This looks like a provisioning issue — but after reading some of

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Did you ever get resolution on this? if so, what was it. Started happening to me yesterday and cant get an answer. thanks

user_38i8jh

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14 hours ago

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552 5.2.0 Prohibited by policy

HI, Need a support on Email got blocked by comcast ISP. Yesterday evening we have sent an email with attachment of 10MB in size. And we got a block error. " The comcast.net server blocked this message from being delivered. While we won't try to send this message again, we will attemp

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Accepted Solution

FYI, it was a defective cable box. I replaced the box and all is working. Thank you.

user_q3kq1y

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14 hours ago

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no signal XG1v4-A cable box error code: RDK03009

I received a new cable box, XG1v4-A and keep getting an RDK03009 error code - No Signal. I have restarted the box numerous times and swapped out the cables but still no signal. I plug in the original box and everything works. Does anyone know what is going on or have a suggestion?

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Yes, multiple times.

user_q3kq1y

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14 hours ago

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no signal XG1v4-A cable box error code: RDK03009

I received a new cable box, XG1v4-A and keep getting an RDK03009 error code - No Signal. I have restarted the box numerous times and swapped out the cables but still no signal. I plug in the original box and everything works. Does anyone know what is going on or have a suggestion?

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Hi there, user_57eoym! Thanks for reaching out about the enhanced or next generation upload speeds. We are happy to further help so you can start taking advantage of them. You can use your own modem and achieve those speeds. The modem would need to b

XfinityRay

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14 hours ago

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upload speeds

Hi, I’m on the Gigabit x2 plan (up to 2100 Mbps down / 300 Mbps up), but I’m only getting around 40 Mbps upload even with a direct wired connection to my modem. My logs show repeated critical errors and failed upstream channel bonding. This looks like a provisioning issue — but after reading some of

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@nickl27 My pleasure ! Be well !

EG

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14 hours ago

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Splitting Wifi Bands

I have multiple devices that need to connect to 2.4ghz band. It has to be split off the 5ghz. They cannot be under the same SSID.

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Accepted Solution

user_yl5zyf We always hate to see a customer go but that is something we can help with here. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated

XfinityAmandaB

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14 hours ago

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Please help cancel service

I have laryngitis and am unable to talk on the phone. I need to cancel my xfinity service. How do I proceed? Thank you.

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user_92e0cc That is odd for sure; payment options would only be blocked if there were multiple failed payments using that option. I would be happy to check on this for you if you could send our team a direct message with your full name, the name list

XfinityAmandaB

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14 hours ago

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been a customer over 30 years. tried to make a payment and your web site says relosd

trying to make a payment on line and i am block. i was told that i have to drive 1 hour to your store with cash to pay. you blocked me oline tp pay my bill for no reason my money never bounce i always paid for 30 years. i dont drive now retired have only the web to pay my bills. what is going on.

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the link provided above works just fine for the XR11 remote. So basically hold the set up button till the light turns green then press the Xfinity button and you’ll see three numbers on the screen, then proceed with any other remaining prompts

czxq33

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14 hours ago

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Xr11 remote pairing.

Can the XR11 remote be paired with the XG1v4-a set top box? After goung through the set uo steps for remote pairing. I was unable to enter the 3 digit code that was generated to pair my remote to the set top box. The remote pairs with my tv fine but not the box. So I was wondering if that remote is

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I’m furious that Comcast has not resolved this issue and offered the Gotham app . I refuse to go the entire baseball season and not be able to stream Yankee games, especially given the hefty bill I pay them every month . One of the only reasons I sta

user_js4uh1

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14 hours ago

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Are we losing YES Network now that they are joining with MSG to form Gotham?

Does anyone know if YES network is now going away since they joined with MSG to form Gotham? In the old YES network app (like the old MSG app when we had it) there was a way to sign in with your cable provider. But now with the new Gotham app, there is no option for sign in with Xfinity even for the

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upload speeds

Hi, I’m on the Gigabit x2 plan (up to 2100 Mbps down / 300 Mbps up), but I’m only getting around 40 Mbps upload even with a direct wired connection to my modem. My logs show repeated critical errors and failed upstream channel bonding. This looks like a provisioning issue — but after reading some of

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Customer Service

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Incorrect billing for 4/2025

I canceled my cable tv subscription on 3/16 and returned all boxes and remotes on 3/20. I kept an internet plan but switched from 500 mbps to the 1gb, so i have also returned the old modem and have received the new one. As a result of those cancellations and changes my new monthly bill should be ar

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Billing

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Accepted Solution

Please help cancel service

I have laryngitis and am unable to talk on the phone. I need to cancel my xfinity service. How do I proceed? Thank you.

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Customer Service

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Web remote is completely useless for choosing and recording shows. Xfinity Stream app is not the answer as it lacks functionality. Hard to navigate, doesn’t allow you to select show on phone to play on tv, can’t extend the time of a recording so the

user_cpdmx9

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14 hours ago

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Bring back TV remote app!!

No customer asked for this app to be removed. This app was very helpful and easy to use. Comcast/Xfinity needs to restore this app immediately!! Your alternative solutions, aren’t even close to what the TV remote app did.

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