Xfinity Community Forum

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@XfinityBradM Thank you, but I do not want a temporary lump-sum credit. I am demanding that Xfinity honor the exact monthly billing structure we were promised when we signed up. We were explicitly told we would receive a $10/month multi-product di

Minichita03ut

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4 hours ago

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Failure to Honor Quoted Rates XFINITY MOBILE

I am submitting this formal complaint against Xfinity/Comcast regarding misleading pricing information provided by one of its sales representatives when my family transferred our wireless phone services to the company. When we initially decided to switch our phone services to Xfinity MOBILE, we visi

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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WiFi ready

My WiFi ready connected to my apartment isnt linked to my Xfinity account

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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free virus protection

I heard a commercial that appeared to advertise a free virus protection from xfinity

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Hi user_2byaml! We value you as a customer and certainly understand your concerns around losing H&I. Our apologies for any inconvenience or frustration this may have caused. Xfinity often reviews its channel lineup and sometimes makes changes to

XfinityAmira

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4 hours ago

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Unhappy with H&I being removed

I was very disappointed to see H&I being removed from the Xfinity network. No notification, just gone. I enjoyed the H&I programming. I will be looking for who has the H&I network. Dennis

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Request to Cancel Service – Unable to Reach Customer Support

I need to cancel my Xfinity internet service and have been unable to reach anyone to process the cancellation. I've tried calling customer service, using the Xfinity Assistant, and completing the online cancellation process. None of these options has worked. Can an official Xfinity employee please a

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user_7ywx06 Wow thank you for bringing this to our attention as this is not a typical way for your request to be processed. Our team is here for you. Please send us a DM with your full name and complete address. How to Send Us a Direct Message:

XfinityPeterH

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4 hours ago

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Confirm of cancellation

I received 2 emails for cancellation request. I already did drop off the equipment and had a receipt. The store agent said they can't cancel from their end so I did request a call back for cancellation. An agent did reach out and removed my autopay. The account is still active. And I haven't receive

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user_fxukbm thank you for using the Xfinity Community Forum to reach out. While we never want to lose a valued customer, we can assist you in making changes to your level of service. Please send us a direct message with your full name and complete s

XfinityMarcus

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4 hours ago

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Cancel wifi

Cancel wifi membership online

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Horrible Customer Service

I moved and canceled my service. Xfinity said they'd put my account on hold for 9 months with no charge so that when I need service again they'd offer me service with higher speeds and a cheaper rate for being a longtime loyal customer free of charge. Well that wasn't the case as I started getting a

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Billing

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Cancel wifi

Cancel wifi membership online

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Request to Cancel Service – Unable to Reach Customer Support

I need to cancel my Xfinity internet service and have been unable to reach anyone to process the cancellation. I've tried calling customer service, using the Xfinity Assistant, and completing the online cancellation process. None of these options has worked. Can an official Xfinity employee please a

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Customer Service

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Where can I view H and I?

I am beyond upset that you have cut out H and I channel! Where can I view it?

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Wi-Fi extender 2nd gen making high pitched noises even after cleaning.

Wi-Fi extender 2nd gen making high pitched noises even after cleaning. Cannot get passed incessant bot. I've never heard this thing make a single noise but it is squealing so loud and high pitched my cat is like NOPE. I cannot get a person to help me bc the chat rep blocker bot is in full force. I d

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Community Best Answer

Closed

Confirm of cancellation

I received 2 emails for cancellation request. I already did drop off the equipment and had a receipt. The store agent said they can't cancel from their end so I did request a call back for cancellation. An agent did reach out and removed my autopay. The account is still active. And I haven't receive

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Customer Service

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Did you seriously change my username from wtf_predatory to user_702211?! Petty move...

user_702211

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4 hours ago

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PLEASE CANCEL

Hello, I would like to formally request to cancel my service. The option "schedule a call back" gives an error everytime I try and the support line has an AI bot that "transfers you to a live agent" has had me on hold for over an hour. I do not have a "Direct Message" icon and cannot seem to find it

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Hello user_gwdssr. Thank you very much for the post! Our team would love to help with the transition over to using your own device. The ONU would still be the backbone of the system, but that gives you the ability to use your own device on wi

XfinityTommy

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4 hours ago

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Replacing XER10 with Customer Owned Router

Looking to connect my own router directly to the ONU according to instructions here https://www.xfinity.com/support/articles/member-owned-router-fiber-internet

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Cancel wifi

Cancel wifi membership online

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Customer Service

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the Xfinity Compliments section.

EG

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4 hours ago

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Great technician service

Vlad had just installed my modem and also found my reasons to my no internet connection problems immediately and and secure with clear understanding and explanation what he did and made sure everything was great and he is such a kind man. 11/03/2026

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Neighbor Xfinity line runs through my property without my permission

Hi, Last friday - October 30th 2026 - an xfinity tech come to install a connection to my neighbor's basement, and I informed him of my property boundary and I intended to do some hardscaping he routed the cable entirely on the neighbor's property and all was good This afternoon, I see that a conduit

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Customer Service

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I have had this same issue!!! My specific Xfinity email that I only use with them has an incredible amount of spam. I just figured it was a given, as they are a shady/predatory company all around.

user_702211

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4 hours ago

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Is Xfinity leaking customer information?

I have grave concerns about Xfinity security. I use a specific email. only with xfinity and that email only gets tons of spam emails. We are also getting pfishing attempts to one phone number and my name. Again the only service that has that combo is Xfinity! And last year Xfinity ported my phone nu

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Nothing. The problem arose for no apparent reason (I had not changed any settings), and it went away for no apparent reason.

user_z34mz9

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4 hours ago

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email won't send

An issue I had a few days ago, and which had then appeared to be resolved, has returned: I am unable to send or respond to emails from the email apps on my Mac laptop or my Android phone. I can, however, send email and respond to email on the web. Incoming email does not seem to be affected. Ideas?

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