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Gift card incentive not received
I have tried chatting with an agent , I have tried speaking to an agent on the phone who told me it would come through my email, I have been sent to an incentive tracker that supposedly could not find my account number. All I want is for my $200 gift card to show up in my email the way that everybod
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Customer Service
An excellent point @user_crlv6a!Rate changes in the case of some fees can and do change quarterly, and the totals billed for fees can vary based on the total billing amount for services, as many of those rates are not a flat fee, but calculated as an
Taxes, fees and other charges
The Federal Universal Services Fund, and the local Franchise Fee have not changed, yet the charges for each have increased significantly on my latest bill, from $1.48 to $2.92 and $2.79 to $3.32 respectively. Also, the State Communications Tax has not increased, but the charge has increased signific
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I've already checked with the tax authorities, and none of the above mentioned taxes or fees have changed at the municipal, state, or federal level. It appears that Xfinity increased them significantly unilaterally, since there is no other logical ex
Taxes, fees and other charges
The Federal Universal Services Fund, and the local Franchise Fee have not changed, yet the charges for each have increased significantly on my latest bill, from $1.48 to $2.92 and $2.79 to $3.32 respectively. Also, the State Communications Tax has not increased, but the charge has increased signific
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Hello, @user_u34skk thank you for taking time to reach out over Xfinity Forums. I understand how frustrating it can be when Apps freeze on the X1 set-top box, and have found that clearing my stored data on the X1 equipment typically clears issues wit
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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I will be happy to take a look in to this further. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon loca
Bury Cable Line
I had my fiber line installed on Apr 20 but I can't get anyone to bury the line. I have called daily for over a week and every day they don't know why and "elevate it" and nothing happens. How do we get this buried?
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Honestly, I don’t know! They have had other cable lines being buried on my street and so I don’t know what markings are for you guys and what are not.
Bury Cable Line
I had my fiber line installed on Apr 20 but I can't get anyone to bury the line. I have called daily for over a week and every day they don't know why and "elevate it" and nothing happens. How do we get this buried?
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I can certainly understand that. I wish there was more, myself or my team could do. When it comes to NOW services, they are more customer managed, and self-service managed. You would need to utilize the Xfinity Assistant here, and make sure you are l
Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
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How to access my Comcast’s email
I put in my login and password and I can’t access my email
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Yes and if I try to refresh it asking me to pay again. No way I dont have the money to pay twice
Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
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I was just looking into this further, do you have the autopay enabled for the NOW Mobile?
Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
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Let's have you reset your Xfinity ID password. Once that is reset then I'd ask you to update that login information in the 3rd party apps and see if that does the trick for it to stop logging you out.
Outlook repeatedly prompts for password
This issue started about 4 weeks ago. * I get prompted for password on my 2 comcast accounts. Does not occur on my gmail account. One I click OK, emails flow as normal * I'm running Win11, Outlook 2024 desktop (not 365). Problem also occurred on Outlook 2016 desktop. * Problem seems to be related to
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TV is Pixelated
I am a long time customer, who is very dissatisfied with the comcast experience. I live on Edgewood Avenue in SF, TV is pixellated to a point we cannot watch. Technician came out, measured the signal, said it was ok and geve us a new box which was worse than ever, slow to change channels and all sti
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X1
user_f2e049 We'd like to help! Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if necessary • Click the "Direct
Complaint resolution
I have been on the phone with a total of 9 different agents. No one seems to be able to correct an issue. Rather than attempt to solve an issue, they have disconnected my watch service as well as my primary cell number in retribution. I continue to get the run around from every person I speak with,
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Good afternoon user_matt81. I would be happy to assist you. Have any steps been taken so far? As far as preparing for the line to be buried? Like any survey done by our local team, or any markings made yet?
Bury Cable Line
I had my fiber line installed on Apr 20 but I can't get anyone to bury the line. I have called daily for over a week and every day they don't know why and "elevate it" and nothing happens. How do we get this buried?
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@XfinityChristy I eould like to update my complaint to reflect now 11 agents, and empty promises of a return call from a supervisor. I am broken hearted to see that Xfinity find no reason to take action about the dangerous activites of your agents.
Complaint resolution
I have been on the phone with a total of 9 different agents. No one seems to be able to correct an issue. Rather than attempt to solve an issue, they have disconnected my watch service as well as my primary cell number in retribution. I continue to get the run around from every person I speak with,
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It posted the in the morning at 4:35am. I can't reach anyone not even from chat box their all saying the same thing. We can't help you have to use the app. I am using the app.
Paid Bill, Still No Service
I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.
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I am a long time customer, who is very dissatisfied with the comcast experience. I live on Edgewood Avenue in SF, TV is pixellated to a point we cannot watch. Technician came out, measured the signal, said it was ok and geve us a n
screen pixelating constantly for months while watching Comcast programs
For many months now I have encountered this issue no matter which HD channels I am watching. Why does this continue to happen? This occurs at least 10 times an hour and lasts about 2-3 seconds. When this does occur I will miss the audio/video for that duration as well. To say this is disruptive to m
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tv through internet instead of cable box
On 4/25 and 26 we had no signal on TV. Callled, and Tech was able to send signal on 4/25, but not on 4/26, saying there was a problem with the box. (The box was only about 6 months old,) We did receive credit on our current bill. They sent a Tech to our home on 4/27, and he determined it was a probl
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X1
I have already done this.
user_f2e049
commented
7 hours ago
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Complaint resolution
I have been on the phone with a total of 9 different agents. No one seems to be able to correct an issue. Rather than attempt to solve an issue, they have disconnected my watch service as well as my primary cell number in retribution. I continue to get the run around from every person I speak with,
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