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Enrolling in a New Plan After Promotional Pricing Has Ended
Hello, My bill will be going from $86.05 to $124.05 this month because of promotional pricing ending. To me, this makes little sense as when I am prompted to view plans, the most expensive plan I could possibly get is priced at a cheaper total than this, even if I were to upgrade. I would like to ch
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Billing
I have escalated the complaint about the customer service experience with the Executive team from our end for you.
How do I file a proper complaint against Comcast
Terrible terrible customer service not sure anyone knows what they are doing
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Hey there, @user_yf7jdx, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with getting your services switched to your new location. Can you please send us a Direct Message with your full name and yo
4 hours 8 calls no help
I have called The Customer Support over eight times to try and get my service Switch to my new house and have the right products mailed to me throughout those eight calls. They have mailed me the wrong products hung up on me stated they would call me back and went over 24 hours without them and I st
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How do I file a proper complaint against Comcast
Terrible terrible customer service not sure anyone knows what they are doing
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Customer Service
Yep, there's a Fresno backend having the same problem.
Unable to view videos on X: tracert shows a loop in the routing
This problem comes up, goes away, then recurs. When attempting to view videos on x.com it sometimes doesn't load. I managed to get a tracert from the network and I see the following: Here are the tracert problem: tracert video.twimg.com 1 (my network) 2 10 ms 11 ms 11 ms 100.93.193.26 3 11 ms 11 ms
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Hi there, @user_cgy5ul I’m sorry to hear that JULIE was unable to get the line marked despite there being an active underground Comcast line on your property. I can certainly help get this concern addressed. Please send me a Direct Message with
Need Locate Done for Buried Wifi Cable
I submitted an 811 request today to have a buried WiFi cable in my back yard located before I dig. I got a response from Comcast saying "Comcast has determined there is no conflict based off the information provided by the one call center ticket." I'm sure there is a cable buried in my yard in the l
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Lamanzo23 Thanks for allowing us to help with your cancellation concerns. I'm glad we were able to assist with your request. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
Cancel service
I need to cancel my Xfinity Internet. When I try to send a message through "Ask Xfinity" in the app, I just get a blank box once I send a message and don't have time call and wait indefinitely to cancel. What else can be done to take care of this?
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@XfinityDemetrise No, our concern was not answered
Need Locate Done for Buried Wifi Cable
I submitted an 811 request today to have a buried WiFi cable in my back yard located before I dig. I got a response from Comcast saying "Comcast has determined there is no conflict based off the information provided by the one call center ticket." I'm sure there is a cable buried in my yard in the l
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Problem solved per instructions given
Billing Increase
I signed up for the $50 for 5 years plan. I made one $50 payment. Now I am being billed for $60/month. Why? Using ACH autopay and I also have Xfinity Mobile.
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Yes, we have active WiFi service. We need the underground lined marked in our yard. We called JULIE, but get this reply from Comcast. This is an important message from Comcast replying to your request to locate our underground facilities based o
Need Locate Done for Buried Wifi Cable
I submitted an 811 request today to have a buried WiFi cable in my back yard located before I dig. I got a response from Comcast saying "Comcast has determined there is no conflict based off the information provided by the one call center ticket." I'm sure there is a cable buried in my yard in the l
Question
4 hours 8 calls no help
I have called The Customer Support over eight times to try and get my service Switch to my new house and have the right products mailed to me throughout those eight calls. They have mailed me the wrong products hung up on me stated they would call me back and went over 24 hours without them and I st
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Customer Service
Questions: MoCA turn up and set up at new site move on August 27
Hi everyone! I am a former network engineer that has used MoCA successfully previously at my home. I am presently moving from a townhouse with Xfinity 2G internet service thru XB8 router to a townhouse and moving service on Thursday, August 27, 2026. I understand that I have to turn on MoCA on the X
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Customer Service
Hey there, @user_ah3uc6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your services, and the hardship, I know it can be very frustrating. I know having active s
Closed Account – Need Payment/Installment Plan and Help Restoring Service
Hello, I am looking for assistance from someone who can actually review my account and help me establish a plan to resolve my outstanding balance and restore my Xfinity services. My account was recently closed due to nonpayment. My actual past-due service balance is approximately $1,110.33. My onlin
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@user_bhmpbx I transitioned one of my accounts, and on the Inbox page (I'm on an iMac desktop) in the upper right corner is a small icon that looks like lines. Click on that and you should see this:
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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Hi there, @user_99h8c6! Thank you for reaching out about the NFL Network and NFL RedZone. On Monday, August 10, Comcast signed an agreement to carry NFL Network and NFL RedZone. At this time, content has been restored, including all related Xfinity S
Complaint RedZone
The issue: NFL Network and RedZone: we will be canceling all comcast/xfinity services very shortly unless you restore the channels very, very soon. It's disgusting that we pay so much and you've failed to reach an agreement.
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Ah, so we're long past that 14-day window. Thanks for clarifying, user_k45l79! In that case, we'll definitely want to take a more direct approach to get that line buried! Please send us a direct message with your full name, name on the account (if di
There is an orange cable in my yard
Hello, There is an orange cable running from the comcast box at the back of my yard to my neighbor's yard. Can you bury it?
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Wow. Hadn’t done the dns change yet, but note my Route trace is showing this Fresno location over and over and over. Upon rerun of it, it went back to the Sacramento location you had listed… 65 ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182
Unable to view videos on X: tracert shows a loop in the routing
This problem comes up, goes away, then recurs. When attempting to view videos on x.com it sometimes doesn't load. I managed to get a tracert from the network and I see the following: Here are the tracert problem: tracert video.twimg.com 1 (my network) 2 10 ms 11 ms 11 ms 100.93.193.26 3 11 ms 11 ms
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@user_b30b75 Thanks for adding a post to the community. Returns are free and easy at any local Xfinity or UPS store. They'll pack up everything on your behalf and provide a receipt for the devices being returned. See the steps here https://www.xfinit
Xfinity support
I need to discontinue my internet service. Please advise where to send equipment. Thank you James [Edited: "Personal Information”]
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shane_sea, just following up on this. If you still need help, I'll be on standby.
Newer Internet Plan Question
Hello, I currently use my own equipment and have an older internet plan that comes to $149/mo (Gigabit Extra $119 + Unlimited Data $30). I see there are 2 Gbps speeds available for $130/mo with "Xfinity WiFi Gateway with unlimited data". Would the price still be $130/mo if I want unlimited data but
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I hope added that I am asking for resolution. For both parties .
Empm1029-
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How do I file a proper complaint against Comcast
Terrible terrible customer service not sure anyone knows what they are doing
Question