Xfinity Community Forum

Xfinity Internet Promotional Discount Ending

My Connect Now promotional discount ends November 1, 2026, and my monthly cost will increase from $40 to $79. I have very light Internet needs and cannot afford $79. What is the least expensive Internet-only service option currently available to me as an existing Xfinity customer? Please include any

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Billing

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If the primary user has already set up their third-party verification methods, you don't have to be near the modem. They would simply need to follow the steps provided in the link above to reset the password @user_22plv0.

XfinityQuemekia

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8 hours ago

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complaints

On Wednesday, September 2, 2026, the electricity went out at my parents' house. When the electricity came back on the modem wasn't working so my parents had no phone, internet or tv. My mother needed to call an ambulance for my father to take him to the hospital but she had no phone (they are 92 and

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How do i sign out of xfinity.com?

I signed into xfinity.com and apparently cannot sign out. I am unable find a logout page or option. None of the previous posts I was able to find have been of any help. Thank you.

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Sign-In and Account Management

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Box not compatible with 4k ultra

Hello When we try to get channel 1356 it's says out box is not compatible. It needs to be 4k ultra

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Channels and Programming

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Can't reset the Password near the modem if the modem hasn't worked for 5 days!

user_22plv0

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8 hours ago

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complaints

On Wednesday, September 2, 2026, the electricity went out at my parents' house. When the electricity came back on the modem wasn't working so my parents had no phone, internet or tv. My mother needed to call an ambulance for my father to take him to the hospital but she had no phone (they are 92 and

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user_1eu6t6 If your bill for this cycle was already posted before you made any changes, the changes would be reflected on your next bill, the bill following the change.

XfinityChelseaB

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8 hours ago

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Changed my speed and am still going to be billed for the new one

Hello I changed my Internet speed down to 300mbps but still says I will be billed for 2000mbps. despite the fact they instantly changed the speed down to 300mps, before the billing cycle ended and haven’t updated the billing amount to reflect the speed. how is this going to be resolved?

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Our team truly wants to help, but we must follow the privacy policies. They are in place to protect our customers and ensure no one can make changes or have access to an account without the owner's permission. I completely understand you are looking

XfinityQuemekia

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8 hours ago

to the conversation:

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complaints

On Wednesday, September 2, 2026, the electricity went out at my parents' house. When the electricity came back on the modem wasn't working so my parents had no phone, internet or tv. My mother needed to call an ambulance for my father to take him to the hospital but she had no phone (they are 92 and

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I did not request any underground cables to be installed. This is a brand new house and is pre wired and ready to go.

I did not request any underground cables to be installed. This is a brand new house and is pre wired and ready to go. Please explain what you are talking about I really don't understand what you're talking about. Please respond asap

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Devices and Equipment

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user_dgfimp, when you have time, I know going offline in the middle of the day isn't great for most folks. Give that a try and let me know if you still run into issues once the modem is back online.

XfinityAmandaB

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8 hours ago

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Phone line not working after signal sent

Landline phone service is not working

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@XfinityChelseaB hi I made the change earlier today and the speed was immediately reduced just want to make sure either I’d recieve a credit if I’m charged for that amount or that it’s be changed before I’m charged

user_1eu6t6

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8 hours ago

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Changed my speed and am still going to be billed for the new one

Hello I changed my Internet speed down to 300mbps but still says I will be billed for 2000mbps. despite the fact they instantly changed the speed down to 300mps, before the billing cycle ended and haven’t updated the billing amount to reflect the speed. how is this going to be resolved?

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I can't sign in to their account because they need a Password Reset, you have to be near the modem (which is not working).

user_22plv0

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9 hours ago

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complaints

On Wednesday, September 2, 2026, the electricity went out at my parents' house. When the electricity came back on the modem wasn't working so my parents had no phone, internet or tv. My mother needed to call an ambulance for my father to take him to the hospital but she had no phone (they are 92 and

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Let me know if the link below works.How to manage user roles

XfinityQuemekia

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9 hours ago

to the conversation:

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complaints

On Wednesday, September 2, 2026, the electricity went out at my parents' house. When the electricity came back on the modem wasn't working so my parents had no phone, internet or tv. My mother needed to call an ambulance for my father to take him to the hospital but she had no phone (they are 92 and

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No, this is the first I have heard to try this.

user_dgfimp

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9 hours ago

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Phone line not working after signal sent

Landline phone service is not working

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Hello @1kgigout, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further and see what current promotions are available t

XfinityChelseaB

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9 hours ago

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pricing

I had an offer from live chat agent and got disconnected and now they cant find that price

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The link says "Blocked by Policy"

user_22plv0

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9 hours ago

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complaints

On Wednesday, September 2, 2026, the electricity went out at my parents' house. When the electricity came back on the modem wasn't working so my parents had no phone, internet or tv. My mother needed to call an ambulance for my father to take him to the hospital but she had no phone (they are 92 and

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user_dgfimp Thank you for letting us know you are having issues with your land line number after a signal was sent. If you are still having issues the first thing I would recommend would be to unplug your modem from the power for a few moments and th

XfinityAmandaB

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9 hours ago

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Phone line not working after signal sent

Landline phone service is not working

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user_meg848Are you referring about your landline or mobile phone?

XfinityShawn

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9 hours ago

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Can't make calls

I'm getting a message that my phone is not registered and that I can only make emergency calls.

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I know this has to be a huge inconvenience and I will be more than happy to assist with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Suppo

XfinityDuron

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9 hours ago

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Internet Service Suddenly Deactivated Despite No Past-Due Balance

My Xfinity Internet service suddenly stopped working, and I found that my account/service is now showing as inactive. I did not request to cancel or disconnect my Internet service. My account currently shows a balance of -$25, and when I try to make a payment, it says that I have no past-due balance

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user_s2s5zk thank you for using the Xfinity Community Forums page to reach out regarding your service costs. I would be happy to break down any changes in your monthly billing. There is usually also a page within the bill that specifically touches on

XfinityMarcus

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9 hours ago

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Monthly fee for Xfinity internet service

Why did my monthly internet service increase $30 after 1 year of service?

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user_ooe3aw Thank you for stopping in for help with removing/canceling your TV options on your account. With some promotions services are bundled together and to remove the TV you would need to repackage. That is the most common reason the automated

XfinityAmandaB

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9 hours ago

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Cancel TV service, keep internet - live chat won't connect

I need to cancel the TV portion of my Xfinity service and keep my internet exactly as-is. I've tried the Xfini

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