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cellular data is not working
My iphone8 was able to connect internet with cellular data on a month ago but now cannot do it. I stopped by Xfinity shop and asked support. She said my iOS is too old (16.7) so that it does not work. I cannot believe this is iOS version issue.
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Network
Fraudulently billed over $1,000 in additional charges over the last four months--will not refund, nor will Xfinity let me cancel services.
I made the mistake of trying to cancel services and change plans to save about a hundred dollars a month on August 11th. I called and signed up for a plan for $225 per month. My bill the following month was close to $650 per month--higher than before I called. I called and spent hours on the phone a
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Billing
Good day user_9hfegw, and thanks for taking the time to stop by our community forum for help! I know how important it is to keep track of your expenses the way you need to, so I'd be happy to help get you those records however we can 👍 When i
Why can't I get receipts for my payments each month?
I have repeatedly asked for receipts and repeatedly been sent by agents to billing. The fact that i've had to explain the difference between a BILL and a RECEIPT to billing department Xfinity representatives is embarrassing for them, and concerning for me as they handle the finances. I don't need a
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@Isaacjh thank you for the confirmation of wanting to continue, since I'll need to gather some information we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address? To send
How to schedule someone to move wire from one standpipe to another?
I need to schedule someone to move the wire on one standpipe on my house to another because the first is leaking into the roof. Not sure how to schedule this as it's not an internet issue.
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@pmb1976 @XfinityEricB @XfinityDilary Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for
Very poor internet performance for the entire year
At the end of last year (12/24/2025), I bought and installed a ARRIS Surfboard S34 DOCSIS 3.1 Multi-Gigabit Cable Modem and installed it. Until 11/17/25, I had a 800 Mbps internet plan. On 11/17/25, I changed that to a 500 Mpbs plan. Today I reviewed data from download speed tests run over the last
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Hello, @sgtjdc thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance and want to help answer your questions. From what I can find the Ethernet port on the PX013ANM would be used if you wanted to hardwire the
xfinity DVR PC PX013ANM
On the DVR PC PX013ANM there is an Ethernet port in the back. What is it used for? Is it an input or output? I have an Amazon Prime TV Cube that has an Ethernet input, can it be connected to the DVR?
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@user_zv9301 I am a prior Xfinity/Comcast customer and have 3 or 4 comcast.net email accounts that I use often. Starting a few days ago I can no longer access any of the accounts from Outlook (IMAP). No config changes in over a year and the
New/Upcoming Switch to Yahoo email
With the switch to Yahoo Mail per https://www.xfinity.com/support/articles/yahoo-email-migration-overview Does anyone know what will be the new IMAP and SMTP server settings? Needed for third party email clients. I also gather that Xfinity web mail will no longer be available after the switch. Thus,
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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbe
Arris SB 8200 switching from 3.0 to 3.1
Hi, I have had my own Arris SB 8200 3.1 modem for a few years now. It's hooked up to my Synology router. I have had this set up for a few years now. About 6 months or more ago, Comcast added, what I think, is a signal booster (ac powered) that sits near where my cable comes in from the street. This
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Hey there, user_7vvu5b! We appreciate you knocking on our XFINITY Community door. I am sorry to hear you came across this unexpected error code when attempting to stream your favorite shows through Hulu and Peacock. Rest assured, our team is here to
Error code APPS 03046
When watching Hulu or Peacock after, the picture freezes and boots us out of the app. Then the following error code appears on the screen: APPS 03046. A search has not rendered any matches for this error code. Does anyone have any experience with this issue? I have also tried the ai assistant.
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Autopay discount not applied
Can you please check why my autopay discount is not applied to the next bill? I have autopay enabled with my checking account. I have paperless billing enabled too. Xfinity Account Number
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Billing
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Improper charges
Ok now I’m even more upset than I was the first time I wrote this message. Of course the moment I try to submit my complaint the website crashes. I cancelled my internet service on September 28th, and unplugged it on the 23rd. I returned the router and was told my service was cancelled since Septemb
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why can't I get receipts for my payments each month?
I have repeatedly asked for receipts and repeatedly been sent by agents to billing. The fact that i've had to explain the difference between a BILL and a RECEIPT to billing department Xfinity representatives is embarrassing for them, and concerning for me as they handle the finances. I don't need a
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How can I book a technician to help me get moca working in my house?
Hi I tried to setup moca for the first time in my house and plugged in the moca adapters to two different coax sockets in my house. They could not establish a connection. When I plugin the two adapters together with a small cable they do form a link so assume nothing wrong with adapters. I also woul
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I'd like to continue with the line relocation please
How to schedule someone to move wire from one standpipe to another?
I need to schedule someone to move the wire on one standpipe on my house to another because the first is leaking into the roof. Not sure how to schedule this as it's not an internet issue.
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Hi there, @willisindy ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for that inconvenience, I know how frustrating it is to be told to return equipment that you alre
I keep getting asked by Xfinity to return equipments. I have already returned all equipment not presently in use.
I have returned all equipment owed to Xfinity at the time and at the Xfinity store where got new replacements. They keep sending me requests to return equipment that I’ve already given to them. How can I make them know this?
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@user_syrkga Considering Xfinity's monopoly, there doesn't seem to be much point in complaining, right? But I will continue to complain because there should not be so many outages with a company who most assuredly has the money to keep their equipm
Outages Outages Outages Outages Outages Outages
Below is a list of all the dates of outages I've experienced in July. After trying for another credit due to yesterday's outage, I'm told too bad, so sad, you can't have any more credits. I am furious. Will an Xfinity employee come along and explain what it is I'm paying for, and why I'm expected to
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softinio Thanks for creating a post. We can help schedule a technician appointment to best answer your questions and see what options are available for you. Please send our team a direct message with your full name and address. To send a Direct Messa
XfinityThomasD
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How can I book a technician to help me get moca working in my house?
Hi I tried to setup moca for the first time in my house and plugged in the moca adapters to two different coax sockets in my house. They could not establish a connection. When I plugin the two adapters together with a small cable they do form a link so assume nothing wrong with adapters. I also woul
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