Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (410.2K)
Inquiry Regarding Additional Charges on My Bill – Request for Adjustment
Hello, I noticed that my Xfinity bill for this month has increased by $30, which includes: $10 due to my previous non-auto payment setup, but I have already switched back to auto-pay. $20 as a late payment fee from a previous payment delay. I'm hoping to understand why these charges were applied and
Question
•
Billing
user_hvz4j2 Are you the primary user for the Xfinity account? To activate a Xfinity Rewards profile, you would just need a current Xfinity TV, Internet, Home, or Voice customer with a current and active Xfinity account in good-standing.
Xfinity rewards
How do I enroll in xfinity rewards? I have internet service through xfinity. When I try to sign up, I get We can't offer you rewards right now
Question
@XfinityRay I can not get a reasonable plan for the promotion to be added. They want me to return the watch and start process over. This mistake issue was problem at store. I will not go through the whole process again.
watch wont pair and promotion was not given when purchased
I have spent many hours on phone and 5 trips to the store which is over a half hour ride to there plus hours sitting there !! from issues when we upgraded phones and watch. NOTHING but problems. Now I find out that the promotion was not added to watch purchase. To say I am livid does not cover the e
Question
Xfinity rewards
How do I enroll in xfinity rewards? I have internet service through xfinity. When I try to sign up, I get We can't offer you rewards right now
Question
•
Customer Service
Activate Modem - problem with xfinity app
I have managed to sign in to the modem using 10.0.0.1 and to get internet service and wifi. However, when I try to use the xfinity app to modify the SSID and wifi password, the app just loops between a sign in screen and a screen that says I am already signed in. How do I get the app to behave the w
Question
•
Xfinity App
@XfinityPeterH I sent a direct message. Thank you.
Wicked For Good free tickets code no longer valid
I was able to claim a code for two free tickets to Wicked For Good, but the code is showing as no longer valid when trying to use it. Can I get help with this?
Question
Well I’ve been dealing with the plan payout since August 10 which I was supposed to get 515. It is now November and I finally after at least seven calls seven different representatives. I’m getting 200 bucks. I guess I better be happy with that becau
Mobile Time To Switch?
I recently switched from Verizon Wireless to Xfinity Mobile. The Xfinity salesman said that I would be reimbursed $200 for each devise that I brought with me. This was what ultimately convinced me to switch as I had a balance with Verizon for the cost of two devices. The salesman said nothing about
Question
CaldwellHarry You can reach out our phone agents at 1 800 Xfinity 7 days a week, but we are able to assist customers as well here if you like to avoid the automated system. If you would like to speak to us directly about your billing please send us a
increase in monthly bill
What is the telephone number for a live Xfinity representative that handles billing?
Question
increase in monthly bill
What is the telephone number for a live Xfinity representative that handles billing?
Question
•
Billing
I continue to have the same problem
My Comcast email account won't load onto my iPhone 16 this week again
This happened to me like 5 months ago but then I got the account to load. I wasn't able to send email from it but I could receive email onto my phone. Last week, I stopped being able to receive or send Comcast email onto my phone (I get both my Comcast and Gmail on my computer and always have). I de
Question
alex179 We can take a look and see what options we have for this reward. Please feel free to send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or
Wicked For Good free tickets code no longer valid
I was able to claim a code for two free tickets to Wicked For Good, but the code is showing as no longer valid when trying to use it. Can I get help with this?
Question
@gringcolo This is never the experience we want for any of our customers. I can check and confirm the plan you have. Can you please direct message me your first and last name along with your full service address so that I can assistHere's the detaile
Question about Xfinity Pro and Unlimited Data
Hi, I need clarification about a confusing situation with Xfinity Pro. This morning I received an email that my monthly data usage reached 100%. In that email, there was a link that led me to Xfinity Pro. I also searched online and saw a result (screenshot attached, Fig. 1) saying “Unlimited Interne
Question
user_29bqsh, Hi there! Thanks for taking the time to reach out. We are honored by your interest in our Next Gen speeds. We are the right place to go for help with this over social media. To check on this for your account specifically, please send us
Next Generation Upload Speed - Chicago
Hello! I am currently on the 1.2gb/35mbps Gigabit plan and in the city of Chicago. I know Xfinity is rolling out upgrades for the next generation upload speeds and am curious on any resource to confirm if I should currently have it (I believe not yet based on lack of communications/current account i
Question
poor picture quality with stream app on Roku
I have poor picture quality using the stream app on Roku. I went through many debugging steps with the useless AI assistant
Question
•
Xfinity Stream Website
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Next Generation Upload Speed - Chicago
Hello! I am currently on the 1.2gb/35mbps Gigabit plan and in the city of Chicago. I know Xfinity is rolling out upgrades for the next generation upload speeds and am curious on any resource to confirm if I should currently have it (I believe not yet based on lack of communications/current account i
Question
Wicked For Good free tickets code no longer valid
I was able to claim a code for two free tickets to Wicked For Good, but the code is showing as no longer valid when trying to use it. Can I get help with this?
Question
•
Customer Service
Good Morning, @user_78azg8! Thank you so much for clarifying the issue being with Peacock+. At this time, we are aware of an issue that is not allowing our customers to activate the included Peacock+ with your subscription. Our engineer team is worki
Help with paramount premium
I just got Xfinity with Paramount & I cannot get in to Paramount. It wants to to pay for a subscription but that is included in my Xfinity plan. Any suggestions?
Question
I'm having the same problem. I signed up for XFinity Pro for the unlimited data but today I received a message that I'm at 75% of my allowed monthly usage. I'm also frustrated.
Question about Xfinity Pro and Unlimited Data
Hi, I need clarification about a confusing situation with Xfinity Pro. This morning I received an email that my monthly data usage reached 100%. In that email, there was a link that led me to Xfinity Pro. I also searched online and saw a result (screenshot attached, Fig. 1) saying “Unlimited Interne
Question
@user_9412ab I'm sorry to hear of the issues you're having with your remote. Have you tried swapping the batteries out? Another option is reprogramming the remote have you tried that?
XfinityKei
commented
19 hours ago
to the conversation:
0
0
X15 Remote Ok Button Not Responding
I have a new XR15 remote. It pairs for voice commands with my TV, then says 'press ok to continue.' I press and press OK, the green light on the remote comes on, but the TV does nothing. It does not seem to recognize that I have pressed the OK button. The Xfinity support chat wants to schedule a tec
Question