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Thank you for posting on our community forums, raysmith8. I'm sorry to hear about the playback issue you've been experiencing. Is this happening on all programming or just a particular show? What troubleshooting steps have you tried so far? Did you t

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Error code 00349

Trying to stream Have I got news for you to my TV get error code “Playback Issue :: TVAPP-00349” Same happens when I download program to my IPad and try and stream it to my TV

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Good afternoon user_ymciqy. You have reached the right team. I will be happy to assist you further. Are you able to see the Peacock Premium On Us, under Xfinity Benefits, or under Redeemed Benefits, at all? Or is it just not showing at all for you, c

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Diamond Member "Peacock Premium, on us" Activation Process

There seems to be no way for Diamond members to activate the free Peacock Premium reward. I have tried every suggestion in this support forum and find that the links to click on are not in my account once I log in. I also cannot send a direct message as suggested in a post from February 2026. I real

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Help with internet

Can't stream. Internet goes in and out

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user_ba1fdc, Thank you for reaching out and creating a new post. It does appear you took the right steps, and I appreciate all your efforts so far. I'll be glad to jump in and help review this further. I ask that you reach out privately, so we c

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Can't activate ESPN unlimited - bulk account

Hi, I spent two hours with phone reps trying to activate this, hoping for better luck on the forums. My account is part of an HOA bulk package that includes ESPN , and I received an email to activate ESPN Unlimited. However: 1) ESPN is not visible on https://www.xfinity.com/yoursubscriptions - bulk

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Will not connect

I keep trying to connect my network and it will not connect

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Looking at my bill, I just see Popular tv.

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BravesVision

Why can’t I see the Braves on channel 1255? I already pay a monthly fee to Xfinity for local sports.

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Hey there @ctroopy! We appreciate your loyalty, you have definitely come to the right place for assistance. I'll be more than happy to review your current offers. To get started, send our team a direct message with your full name, and the service add

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extending service beyond a year

i am renewing my lease on my apartment come june of this year and want to renew my wifi service for another year. how do i do that and do i keep my current router?

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Can't activate ESPN unlimited - bulk account

Hi, I spent two hours with phone reps trying to activate this, hoping for better luck on the forums. My account is part of an HOA bulk package that includes ESPN , and I received an email to activate ESPN Unlimited. However: 1) ESPN is not visible on https://www.xfinity.com/yoursubscriptions - bulk

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@user_9umpnm Yes, this is our XB8 Gateway Modem. We would absolutely set you up with this to provide our faster internet speeds.

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Xfinity gateway

Can somebody switch out your router and will it still work on your network? So I’m pretty sure somebody swapped out my router, my Xfinity Gateway

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@rheam Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment

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NCAA women’s finals

We don’t have ABC anymore so we are stuck with ESPN side panel of commentators through out the whole game. Such a distraction! To see the traditional broadcast game we are directed to go to ABC. Oh yeah we don’t have that choice anymore. ABC is a major channel to remove from our lineup! We are fed u

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Mobil/landline reconnect

Need help to get my mobil/landline back in service

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where do I see my monthly bill

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monthly bill

i want to see my monthly bill

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