Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (508.2K)
New resident needs Serviceability Ticket to clear address block (Night shift worker)
Hello, I am a new resident trying to set up internet service at my new address, but there is an active collections block on the location from a previous tenant. I work night shifts and am unable to visit an Xfinity Store or call customer service during normal business hours. I have my valid Permanen
Question
•
Getting Started
No problem! Please let us know if you have other questions!
Is "reply@email.sportsline.com" being blocked by comcast
Sportsline distributes a daily newsletter. Mine is not getting to me. After no small amount of research on their end, they have informed that the problem lies with my server. I am trying to find out if "reply@email.sportsline.com " is being blocked in some way.
Question
I kept my Xfinity email address, even though I am now stuck with Yahoo. I did not have to change anything, and all of my files are intact. Also, ads are gone. It did not cost an arm and a leg. $5.00.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
Peacock activation
Hello, I’m trying to activate my Peacock subscription that I redeemed as a Diamond member. I get redirected to the Peacock websites and see their error message “We’re sorry, something went wrong on our side. Please try to activate again.”
Question
•
Customer Service
Change in bill
Recently i got an increase of almost 200% in my bill. There's nothing saying why the bill is increasing and no contact phone number or email, only an AI chatbot that doesn't address it. Does anyone have any contact info for xfinity?
Question
•
Billing
Thank you very much for your help. It is appreciated.
Is "reply@email.sportsline.com" being blocked by comcast
Sportsline distributes a daily newsletter. Mine is not getting to me. After no small amount of research on their end, they have informed that the problem lies with my server. I am trying to find out if "reply@email.sportsline.com " is being blocked in some way.
Question
Google home mini not found
I just got a Google home mini and wanted to set it up but for some reason the Google app can't find it no matter what I do?
Question
•
Your Home Network
Damaged cable boxes
Damaged cable boxes on [Edited: Customer Information]. Others are damaged along the street as well
Question
•
Customer Service
Good afternoon @user_6srkow. Our team can check on your modem to see what could be causing your upload speed issues. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("P
Netgear CM3000 stuck at ~40 Mbps
My Xfinity Broadband Label confirms 117 Mbps typical upload for my Gigabit tier. I have a Netgear CM3000 (approved for Next-Gen speeds). My modem diagnostics show the Upstream OFDMA channel IS locked (Channel 1, 47.3 dBmV), which I think means mid-split is active. However, my upload speed is stuck a
Question
That has been my general understanding also (regarding the PoE filter). Given that my townhouse is one of several attached townhouse condominiums, do I have any other options for using the PoE filter other than the preferred at the Demarc or is MoCA
Questions: MoCA turn up and set up at new site move on August 27
Hi everyone! I am a former network engineer that has used MoCA successfully previously at my home. I am presently moving from a townhouse with Xfinity 2G internet service thru XB8 router to a townhouse and moving service on Thursday, August 27, 2026. I understand that I have to turn on MoCA on the X
Question
You are most welcome, @user_zwe4nj Are there any other service or account concerns I can assist you with today?
[SOLVED] Swap out equipment
I think I have old equipment. Is it possible to take my current gateway back to an Xfinity Center and swap it out for something current without being charged?
Question
@user_x98c3x @Again The yahoo switch has been a nightmare-I cannot send email from my computer or iPhone-I can only send email from the yahoo app. I called Do you know if it is possible to keep my comcast.net email address and move it to gmail or
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
@user_x98c3x Thanks-quite disappointing. This will require me to create a new email address for the first time in over 20 years and to learn how to move everything. I don't know if I need to contact gmail or Apple to create the gmail email address
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
I'm sorry to hear you're being billed for equipment you've already returned, @user_n31e9u . I can certainly look into that and help get this resolved for you. Please send me a Direct Message with your first and last name and your full service address
Charge for equipment I already returned
I returned my xfinity equipment back in July but I’m receiving a bill for the equipment.
Question
Charge for equipment I already returned
I returned my xfinity equipment back in July but I’m receiving a bill for the equipment.
Question
•
Customer Service
Okay gotcha! In that case, let's take a direct look at the account so we can find where these issues may be coming from 👍 To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and th
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
Question
@XfinitySeth Hi. Yes it shows outage every time
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
Question
Hello @user_8dgrq5, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
v58
I have a Tivo with a CableCARD that was working perfectly fine for many years until recently. I sent it out for repair. The hard drive needed replacement, and no data recovery was possible. I think this necessitated re-pairing the CableCARD with my Comcast cable service. Or possibly re-pairing would
Question
thx............................
[SOLVED] Swap out equipment
I think I have old equipment. Is it possible to take my current gateway back to an Xfinity Center and swap it out for something current without being charged?
Question
To be as thorough as possible, I also checked Google: The Pitt is primarily a Max (HBO Max) original, but you can access it through partner add-on platforms or alternative channels like Hulu (via the Max add-on) or Prime Video (via the Max channel su
XfinityJeffB
commented
13 hours ago
to the conversation:
0
2
Option to watch show missing from Xfinity Stream on mobile app
A show I should have access to does not show the option to watch it on the Xfinity Stream app. The show is The Pitt, which is an HBO show. I have access to other HBO and HBO Max shows. This one only shows Series Info and Upcoming tabs and options to Record Series and Add To Your List.
Question