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Account login
I’m trying to access my online account but it keeps saying I don’t have a service associated with my phone number or email. What do I do?
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Sign-In and Account Management
Thanks for confirming all that information. I am sorry the account has been continuing to get shut off. Please send us a direct message with your full name and service address. We can look into getting this issue escalated and look into refunding any
Internet suspended despite bill being paid
My internet has stopped working. According to my account, my internet has been suspended and will resume once the balance has been paid. However, I have paid through this month and next month. When will my internet service resume?
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Oh no, @user_8i8r89 I'm sorry to hear about your experience. If you like I can check back in with you tomorrow just to make sure that team got you taken care of?-Richard
Missing channels on Xfinity
Hello, I recently purchased a 185 channel premium subscription with Xfinity in order to begin receiving the Marquee channel which I believe is offered to the greater Chicago viewing area. After obtaining Marquee I noticed that I had lost service for the TCM (Turner Classic Movie) channel, one of my
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I’d also like to add that the service has been suspended twice when I didn’t have a past due balance and I was still required to make an additional payment for restoration. When the services are disconnected there haven’t been any notices via email,
Internet suspended despite bill being paid
My internet has stopped working. According to my account, my internet has been suspended and will resume once the balance has been paid. However, I have paid through this month and next month. When will my internet service resume?
Question
@XfinityRichard Hello! I finally spoke with a rep by the name of Preethika who advised that the Turner Classic Movies channel is now part of an upgraded Sports and Features channel costing an additional $9.95 per month. I opted to drop
Missing channels on Xfinity
Hello, I recently purchased a 185 channel premium subscription with Xfinity in order to begin receiving the Marquee channel which I believe is offered to the greater Chicago viewing area. After obtaining Marquee I noticed that I had lost service for the TCM (Turner Classic Movie) channel, one of my
Question
It was shutoff but then restored after I made a payment I didn’t even owe. This has happened twice with no promised refund in sight. I work from home and can’t afford the unnecessary service interruptions for what seems to be predatory billing practi
Internet suspended despite bill being paid
My internet has stopped working. According to my account, my internet has been suspended and will resume once the balance has been paid. However, I have paid through this month and next month. When will my internet service resume?
Question
Hello user_dm7zxu, Sorry to hear you are experiencing similar issues. Are you account currently shut off or are you receiving notifications that it may get shut off? We were having an issue previously of accounts with $0 balances getting warnings, bu
Internet suspended despite bill being paid
My internet has stopped working. According to my account, my internet has been suspended and will resume once the balance has been paid. However, I have paid through this month and next month. When will my internet service resume?
Question
Thank you for sharing, DRM_SF. I am curious if others impacted are awaiting invitations as well. Are you using Xfinity Connect to send your emails when sending your Comcast/Xfinity email?
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
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How do I disable the Wi-Fi radio on an XER10 gateway
I have an XER10 gateway with Xfinity fiber internet via an EPON. I want to disable the Wi-Fi radio in the gateway so I can add several Ubiquiti AP's controlled by a Cloudkey Gen2+ controller. I can see how to turn off the SSID broadcast name via the Xfinity mobile app, but I want to DISABLE the Wi-F
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Your Home Network
No, I have not upgraded yet. I have not received the invitation.
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
Question
Thanks for taking the time to post on our community forums, user_oorqr7. As someone working from home, I fully understand how frustrating it can be to have an inconsistent connection, and I apologize that you've had such a negative experience trying
xfinity support
[Edited: "Personal Information"] 12:56 PM (2 hours ago)to XfinityI am so [Edited: "Profanity"], You guys have buried the cord, and I still have the internet dropping at least 3 times a day! I am about to get a new internet provider. I work at home and this is unacceptable!. And I can't even speak wi
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Our team has not seen many reports of this issue, otherwise we would. The current reports do not indicate this issue as a widespread known issue at this time either. Just to confirm are you now able to toggle bridge mode on, @kr123 ?
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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My issue magically fixed itself over night as well.
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
Question
Hey there, thanks for reaching out through our community forums, user_y9ybfa! I work from home and rely on my internet for my job, so fully understand how upsetting it can be to have an inconsistent internet connection. To get a better idea of the is
service [Edited]
why my service keeps getting worse no connection no internet [Edited: "Inflammatory"]
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Accepted Solution
@MedxJad Thank you so much for stopping in for help with your stolen device. I can understand the sense of urgency when a device goes missing, and I would be happy to break down the process. First, we would open a ticket with our Shipping team that w
Ordered Device stolen by Fedex
I received two boxes from Fedex. The larger box had an the ordered Ipad in it along with the order receipt and activation QR Code. The smaller box was empty except for the receipt with the phone info and IMEI, as well as the activation QR code. I was able to submit a ticket today by calling in, howe
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Hello @user_kq7lvy, thank you for taking the time to leave a post. Sorry to hear about the experience you had while trying to get your services installed. That’s absolutely not the kind of experience we want for any of our customers, and I com
Formal Complaint - Unresolved Installation
I am writing to file a formal complaint regarding my recent experience with Xfinity service and support. We picked up our WiFi equipment on January 17. On January 20, we made several attempts to get assistance setting up the service. We spent nearly three hours trying to reach a representative by ph
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I’m experiencing the same issue. Twice this month. It feels fraudulent- ESPECIALLY if multiple customers are experiencing this.
user_dm7zxu
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Internet suspended despite bill being paid
My internet has stopped working. According to my account, my internet has been suspended and will resume once the balance has been paid. However, I have paid through this month and next month. When will my internet service resume?
Question