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Trying to cancel service
Hi, I'm trying to cancel my Xfinity home internet service. I've called in, but it seems my account is still active. What's the best way to reach out to Xfinity to ensure the account is cancelled and that the remainder of the month is refunded?
Question
Hello dls6982 thank you so much for contributing to our community here on Xfinity Forums and sharing your experience. Various factors can contribute to having an in-store payment requirement, but I can understand that being an inconvenience. We are h
Can no longer pay my bill?
Website, app, over the phone, makes no difference. Says I can't pay and have to go to an Xfinity store. They closed the Xfinity store in my city, and going to another one requires losing pay by taking time off of work, in order to spend hours taking multiple buses. That is not, nor will it ever, be
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Hello user_j791n8, thanks so much for taking the time out of your day to recognize and shout out your experience with Rachelle! We're so lucky to have her on our team, and I'm sure your kind words will make her day! You can also use the infor
IMPECCABLE CUSTOMER SERVICE
Rachelle in the Silverdale, WA store was absolutely wonderful. She provided wonderful customer service and provided me with everything I needed at a very great price. THANK YOU!
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Thank you for this information. I’m not sure what box was used but I’m due for a callback from the technician’s supervisor and I will check and relay the information.
All streaming services freeze after ads...
Hi. First of all, I wasn't sure exactly where to post this. We are unable to use any of our streaming services: Disney+ Hulu, HBO Max, Netflix, etc. because as soon as they go to their first ad while watching, the app freezes(it doesn't matter which app it is), and we have to hit the "back" button a
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Sprinkler damage due to Xfinity fiber optic work on my property
Hello. I had Xfinity crew go onto my property multiple times this week. They explained that they were upgrading the fiber optics, so I can see they dug up and changed the utility box in my background. They completed this on Wed. It's now Friday and I noticed my front yard's sprinkler was leaking. I
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Customer Service
Home internet
Back in April, I had people coming walking around and show me a flyer for internet for as low as $39 a month for paperless, billing and autopay. I signed up for it paid the $25 so I didn't have to get my credit checked the next month. I had to pay $50.99. And this month, I have to pay $60.99. But ac
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Customer Service
Hello @supernintendo thank you for reaching out on our community forum! Is this the only channel that this is happening on? Have you done any other troubleshooting steps? Also, do you know how long you have had the box?
braves vision glitches constantly
We have an XG1v3 settop box with pristine RF levels, 44 dB SNR, and yet channel 1254 is constantly glitching. Audio cuts out, video freezes, often both at the same time. Tiling as well. The difference between this channel and all the other linear channels in the guide is that Braves Vision is delive
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IMPECCABLE CUSTOMER SERVICE
Rachelle in the Silverdale, WA store was absolutely wonderful. She provided wonderful customer service and provided me with everything I needed at a very great price. THANK YOU!
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Xfinity Compliments
@user_ohqsv1 are you using an Xfinity cable box to view the Disney+ app? Have you tried Disney+ on different devices to see if it does the same thing on different devices?
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Can no longer pay my bill?
Website, app, over the phone, makes no difference. Says I can't pay and have to go to an Xfinity store. They closed the Xfinity store in my city, and going to another one requires losing pay by taking time off of work, in order to spend hours taking multiple buses. That is not, nor will it ever, be
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Billing
Hello user_2pl43, thank you for adding your voice to the conversation here on our Forums! We'd be happy to check on any ongoing repair requests and provide updated information. Please send a direct message by clicking the chat icon in the upp
Pedestal Damaged
Hello – The Comcast/Xfinity pedestal box near the street by my house is damaged, and the top cover has broken off. The junction box is damaged, and the cables are exposed. It looks like it was hit by a vehicle. How can I get this repaired? Last night, the internet connection was down for me and a ne
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user_5ea401 It actually helps. If you run a speed test wirelessly we can cross reference. Can you please run the speed test via WiFi and share your results?
Service plan internet speeds never reached, incorrect billing charge then?
To my knowledge I have 1100 MPBS download. I never yet have observed these speeds reached. Below is my excel generated by https://www.speedtest.net/results by Ookla, LLC . I have also used xfinity speedtest which tends to show even worse results. I am uncertain I am am being correctly billed. I have
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bbdude The XiOne is actually for our Xumo/NOW TV customers and is not compatible with our X1 TV services. We would be recommending, more than likely, the Xi6 to use with the standard TV line-up option. You can check out the box options here, but plea
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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Blslander -- Yes, I realize the streaming app is for non X1 devices. I was contemplating using the Xfininty Stream App with a Roku Ultra to replace my XG1v4. XfinityQuemekia mentioned above that the Xi6 has an "unobstructed, clear view whenever you p
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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You're welcome, NasusN! Please let us know when you have been able to successfully reach a Security Specialist through this support number to ensure you have been taken care of.
You can't make this change right now. We need to verify your contact information.....
When I log in to my Xfinity account online, it asks me to add a personal email to secure my account. When I try to add another email address, it says "You can't make this change right now. We need to verify you contact information to keep your account secure. Make sure to add your phone number and e
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Good luck, I have been calling to repair my broken/ exposed wire for months.
Pedestal Damaged
Hello – The Comcast/Xfinity pedestal box near the street by my house is damaged, and the top cover has broken off. The junction box is damaged, and the cables are exposed. It looks like it was hit by a vehicle. How can I get this repaired? Last night, the internet connection was down for me and a ne
Question
Hey there, HzY82! We appreciate you taking the time out of your weekend to bring this ongoing pixelation issue to our attention. You have reached the right place for assistance! Due to the multiple troubleshooting steps exhausted, we can definitely d
TV Issues
Having pixelation issues so swapped out main DVR box and small bedroom one. Used new power supply and coaxial cables and switched out hdmi cables too. Should note that the pixelation doesn’t happen when I’m steaming Netflix or any of the others. Mostly with local channels, and live sports, but also
Question
The PC is the only device where I can test this where I could verify the speed's offered up to my service plan. I doubt I can use my cell phone and WIFI to verify the speeds.
Service plan internet speeds never reached, incorrect billing charge then?
To my knowledge I have 1100 MPBS download. I never yet have observed these speeds reached. Below is my excel generated by https://www.speedtest.net/results by Ookla, LLC . I have also used xfinity speedtest which tends to show even worse results. I am uncertain I am am being correctly billed. I have
Question
Hi there! Are you still having trouble logging into your email at this time? If so, can you share more about how you are attempting to log in and what happens?
XfinityEva
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15 hours ago
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Help logging into email [Edited]
Trying to login to email [Title Edited: "Personal Information"]
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