Xfinity Community Forum

user_xjfu11, Thanks so much for reaching out to Xfinity Support. You are correct. You would benefit more from having the XB7 or XB8. I can help you with this. Please send us a direct chat message with your full name and complete service address to &l

XfinityAngie

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8 hours ago

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Upgrading from XB6 to XB7

Hello. I've recently updated my current plan from 600mbps to 1.2gpbs. When I was signing up for the plan online, it denoted that I'd need to return my current XB6 equipment in exchange for a new modem. However, the website gave me an error that needed to be resolved with support. I worked with onlin

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Thank you for reaching back out here. You can have multiple accounts attached to the same email address. We would not be able to see or discuss any pricing options on the account without that direct message with the full name and complete address for

XfinityJohnG

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8 hours ago

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2 homes and 1 account

we have 2 homes and want to have full xfinity comcast service channels at both homes as we go back and forth. How do we do that? The On-The-Go channels do not give us all the channels.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

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Upgrading from XB6 to XB7

Hello. I've recently updated my current plan from 600mbps to 1.2gpbs. When I was signing up for the plan online, it denoted that I'd need to return my current XB6 equipment in exchange for a new modem. However, the website gave me an error that needed to be resolved with support. I worked with onlin

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@user_48c948 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati

EG

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8 hours ago

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term contract

Hello, I have a term contract and the discount I get goes away on 1/25/26 I believe. I wanted to see if I can do another term contract for 1 year like before and get a similar discount. I'd like to keep the services the same as I have. I sent a direct message 2 days ago but have not heard back.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

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term contract

Hello, I have a term contract and the discount I get goes away on 1/25/26 I believe. I wanted to see if I can do another term contract for 1 year like before and get a similar discount. I'd like to keep the services the same as I have. I sent a direct message 2 days ago but have not heard back.

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Hello, @user_e88piz Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click

XfinityThomasC

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8 hours ago

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Help with Xfinity Router Connection

need help with new xfinity router connection

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Peacok subscription

When I try to complete my free Peacock subscription, it tells me this: Your Xfinity account is already linked to another Peacock account. Here's How to Find It PPG_0017 fadO632

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Plan

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Huge Kudos to Catt

Catt was so amazing and thorough in helping me disconnect a service I was no longer using. Also, she was able to help me take advantage of a promotion to get a free phone line with Xfinity mobile. On top of everything, she called me back to check on everything and see if I needed anything else or wa

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Xfinity Compliments

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zapzapzap thank you for using the Xfinity Community Forums page to reach out regarding changes you would like to make to your service. We never want to lose a valued customer, but we can absolutely assist you. Please send over a direct message with y

XfinityMarcus

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9 hours ago

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Cancel service

I want to cancel service and the chatbot just keeps looping without giving the option to cancel

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Just don't "upgrade". I don't know why people are saying they HAVE to upgrade because according to the FAQ: Do I have to upgrade my comcast.net email account to Yahoo Mail?No, this is an upgrade we are offering customers at no cost so they can access

JPWildman2

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9 hours ago

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Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

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@user_d5wvmp no need to apologize about sending the direct message, I understand wanting to get assistance faster. I just want to ensure your profile and Xfinity Forums access wouldn't be negatively affected for rule violations in the future. Thank y

XfinityJustinC

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9 hours ago

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Packet Loss

Hi, I have been experiencing packet loss and intermittent connection drops (once a day) since there was maintenance done in my area around 10/22/25 - 11/6/25. I do not believe it is related to my equipment as I was using the same equipment next door without issues before moving into the neighbor's h

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Cancel service

I want to cancel service and the chatbot just keeps looping without giving the option to cancel

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Customer Service

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[Edited: "Personal Information"] Account Number: [Edited: "Personal Information"]

user_psq5gw

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9 hours ago

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Completely Disable / Turn Off Voicemail

Please someone help. I want to completely turn off the voicemail feature. I do not want it. I want to disable it, I want to remove it, I want to turn if off. How can I do this or get it done? Thanks.

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Hey there EcThirtyOne thanks so much for the updates on how things are going! We did complete some updates and repairs in your area recently, so this should help improve performance of both the residential and Business-Class services.

XfinityAlfonso

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9 hours ago

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Internet is nigh unusable during peak hours

Gigabit Plus Internet Plan customer here. Since the very start of service, we have experienced slow speeds, high latency, and flat-out drops in service throughout the day, but MOST notably from 4 PM until the end of the day. We have had SEVERAL technicians out, replaced the wires in the house all th

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Hi @XfinityJustinC ! Sorry about the direct message. I was not able to find any useful information when troubleshooting from the self-help pages and there are no reported issues. I am seeing normal download and upload speeds most of the day;

user_d5wvmp

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9 hours ago

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Packet Loss

Hi, I have been experiencing packet loss and intermittent connection drops (once a day) since there was maintenance done in my area around 10/22/25 - 11/6/25. I do not believe it is related to my equipment as I was using the same equipment next door without issues before moving into the neighbor's h

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I made a silly descision. A few people from Reddit in our area suggested trying Business Class, I know paying Xfinity more when I am already so mad is silly, but I decided to try and get some interesting data. Despite being warned SEVERAL time "same

EcThirtyOne

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9 hours ago

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Internet is nigh unusable during peak hours

Gigabit Plus Internet Plan customer here. Since the very start of service, we have experienced slow speeds, high latency, and flat-out drops in service throughout the day, but MOST notably from 4 PM until the end of the day. We have had SEVERAL technicians out, replaced the wires in the house all th

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Hepl

I’m trying to find an English speaking MANAGER that can help me. I’ve spent more than 8 hours on the phone trying to get help. We have been with you for over 20 years, through all the ups and downs. I truly need a Manager who can help me through a mobile issue. please!

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Plan

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@ Thanks for reaching out to us, To determine if you received a valid email from Xfinity, check the sender's address; it should be from xfinity@updates.xfinity.com. Look for the Xfinity Verified Email logo in the upper left of the email body, which c

XfinityOrlandoM

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9 hours ago

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are you making changes to your Terms of Service ? Or is this a scam emaill?

i keep getting emails which I suspect are scam. Are they?

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Can't get High Definition TV for Detroit channel WDIV

Can't get High Definition TV for Detroit channel WDIV, only low definition. We have to watch Toldeo NBC channel to get NBC High Definition. We want WDIV for local news.

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X1

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Hey there, @H_Ethan. I am not seeing anything in our internal documentation about Xfinity Mobile service affecting device's abilities to change its ringtone. I see when a Google search with mention of that issue pops up with Xfinity in parentheses po

XfinityBradM

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9 hours ago

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Motorola Edge (2025) won't use a different ringtone

Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷‍♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c

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