Xfinity Community Forum

Can you please help me? I accidentally deleted my entire email inbox last night for sherry.heil@comcast.net. Have you tried the Trash folder and "Recover Deleted Items"? Messages deleted from Connect folders are moved to the hidden Recovery folder

BruceW

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5 hours ago

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Deleted entire email inbox by accident

Can you please help me? I accidentally deleted my entire email inbox last night for sherry.heil@comcast.net.

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Hello, Thank you for responding. My sister is still in urgent need of the SIM card immediately. She has been added as an Account Manager on my Xfinity Mobile account, and all necessary invites and permissions were completed in advance. Despite thi

user_ih04ud

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5 hours ago

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Sim card

I'm thoroughly [Edited: "Language"]!!. Yesterday 2/16 I spent a considerable time(1.5 hours+) to setup an exception for my sister to pickup a SIM card from a store near my sister's location due to an emergency. As per Lawrence with Xfinity mobile, he added my sister as a user on the account and an i

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user_grnq9w Thank you for reaching out! We can review options, and open the correct work order to have the cable drop moved, and box moved. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" i

XfinityMartyR

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5 hours ago

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Moving an underground cable

Hello… there is a cable box ( above ground) that I need moved .. we are building a deck and it will be in the way .. address is [Edit: Personal Information] please advise .. thanks

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@user_z0k5n5 Thanks for adding to the community and sharing your experience. We can help make sure the service is connected if you need that. For your question, if you pay for a modem rental, you'll only ever pay one rental fee even if you get an add

XfinityBenny

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5 hours ago

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Already activated new modem?

Tried to activate modem from apartment, was unable to activate. Retrieved a new modem from Xfinity for my apartment. Tried to activate new modem, waited 20 minutes 2 times to activate, both resulting in failure. Tried to activate again, received an error saying I already activated. Yet, there’s no w

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@XfinityAbel YW !

EG

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5 hours ago

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A charge

I want to dispute a charge that was supposed to be five dollars and was forty.

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Moving an underground cable

Hello… there is a cable box ( above ground) that I need moved .. we are building a deck and it will be in the way .. address is [Edit: Personal Information] please advise .. thanks

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Customer Service

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I do apologize, @user_8j3c30 we can only provide you the information that we have available. The information you would obtain from the Xfinity APP would be the same information that is available to us.-Richard

XfinityRichard

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5 hours ago

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Worst Company

I’ve been in contact with 3 agents today after waiting hours. I’ve been waiting till 3:30 for my internet services to be restored. It’s 11:26pm, and my internet is still not back. Literally talked to 3 people, who told me my internet would be restored. One told me to wait for 4 hours. It’s 4 hours l

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@XfinityFrank YW ! No worries !

EG

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5 hours ago

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Wireless printer not connecting to xer10 router

New XER10 router not connecting to wireless printer

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user_6k0a0k Thank you for those details, and I apologize we should have also asked, are you using the Apple Mail app or are you accessing the Apple Mail site directly? Apple Mail does have additional security options on top of the ones we use.

XfinityAmandaB

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5 hours ago

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Password Reset After Sending Specific Group Email

I have 4 separate groups set up to send personal emails. Three of the groups work just fine, but one group (no matter which order I send it) always causes a password reset. This might be over a week or two but always every two months when I send regular reminder emails. Why is this happening? It’s a

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Hi there @user_ig037k Thanks for visiting our Xfinity forums. We greatly appreciate you taking out the time to reach out regarding your billing concern. We are here to help! Can you explain what this charge is? Thank you so mu

XfinityAbel

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5 hours ago

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A charge

I want to dispute a charge that was supposed to be five dollars and was forty.

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I’ve talked to 10 agents already there’s nothing that you can do differently that they couldn’t. I don’t think y’all know what y’all are doing at this point.

user_8j3c30

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5 hours ago

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Worst Company

I’ve been in contact with 3 agents today after waiting hours. I’ve been waiting till 3:30 for my internet services to be restored. It’s 11:26pm, and my internet is still not back. Literally talked to 3 people, who told me my internet would be restored. One told me to wait for 4 hours. It’s 4 hours l

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Thanks for meeting us here in our community, @user_ih04ud. We're sorry to hear the experience wasn't the best. We truly value your attempt at making the trip to the store an easy one. Like you mentioned, account security is very important to us. We'l

XfinityLinda

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5 hours ago

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Sim card

I'm thoroughly [Edited: "Language"]!!. Yesterday 2/16 I spent a considerable time(1.5 hours+) to setup an exception for my sister to pickup a SIM card from a store near my sister's location due to an emergency. As per Lawrence with Xfinity mobile, he added my sister as a user on the account and an i

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KM1062 I am glad the information my colleague provided was helpful. Is there anything else we can assist you with today?

XfinityVictor

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5 hours ago

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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Already activated new modem?

Tried to activate modem from apartment, was unable to activate. Retrieved a new modem from Xfinity for my apartment. Tried to activate new modem, waited 20 minutes 2 times to activate, both resulting in failure. Tried to activate again, received an error saying I already activated. Yet, there’s no w

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TV package

I currently have the popular TV package with my contract ending in March. In January, I received a bill with an increase of $17.96. I contacted Xfinity via chat and was told I would be credited for the increase, but to date I have not received any credit. Also, options to renew were discussed, howev

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X1

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Hello PER2070! Was that here with us, or via the Xfinity Assistant?

XfinityAlfonso

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5 hours ago

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Archived Chat, Prior to Closing...

I archived a Chat before the chat was closed, how do I retrieve it? Thanks!!

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Premium unlimited

I have a premium unlimited plan on my cell phones. Can I call a cell phone in Vietnam from my cell phone in The US and is it no charge?

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Plan

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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A charge

I want to dispute a charge that was supposed to be five dollars and was forty.

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It was yesterday. Thanks for replying!!

PER2070

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5 hours ago

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Archived Chat, Prior to Closing...

I archived a Chat before the chat was closed, how do I retrieve it? Thanks!!

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It was a pleasure, @user_em8cid working with you in private and getting your move cancelled. I do appreciate your time today and we also truly do appreciate your business.-Richard

XfinityRichard

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6 hours ago

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Cancel Move

I want to cancel my move.

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