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Bad Customer Service. Bad network. Bad customer executive resolution.
I have been with T-mobile cellphone service for 13 years and Xfinity Internet fot 10+ years. My wife told me that our Xfinity internet bill had gotten out of hand and was coming in over $300, so I called and went to the Xfinity store and thats where everything went to [Edited: “Profanity”] Over a co
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Customer Service
Unable to Receive Emails from Certain Email Addresses
I'm not able to receive emails from [Edited: "Personal Information” ] in my Comcast email account. I was getting these emails up until June 2025. I tried adding the address to my contacts and check the Spam folder. [Title Edited: "Personal Information "]
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Customer Service
Good Morning, @user_r1v0uo! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the wireless cable box, it certainly is not what we want for our customers. I would be
Error code RDK-03088
We have been having issue after issue with our service. The latest is this error will pop up and we have to unplug the wireless boxes and let sit for a minute before plug back in. We do this sometimes 10 times in a day. Yesterday I went into store once again and they sent me home with yet another ne
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Hello, @user_c3q4wl! I'm sorry to hear about your job, and I want to thank you for reaching out regarding your payment plan options. All options are now done via self-service, so if your current Payment Arrangement allows editing, you may do. Alterna
Involuntary job loss
I lost my job and cannot adhere to the payment arangment I am requesting a manual over ride so I may pay my bill when my husband gets paid on the 5th
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user_6o1j1r, hello and thank you for reaching out to us through Xfinity Forums. We are sorry to see you leave. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2.
Service cancelation
I want to cancel my internet service at [Edited: "Personal Information"].
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@user_203s6m Thanks for reaching out to us, we do apologize for any inconvenience on your Xfinity modem being taken away from your home before you can retrieve it. We'll be happy to get this resolved for you! Please send us a direct message
My Xfinity equipment was delivered yesterday, but it was taken from my front porch before I got home to retrieve it
My Xfinity equipment was delivered yesterday but it was taken from my front door before I could get home to retrieve it
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Hello @Asmirh4499, thank you for taking the time to leave a post. Sorry you had to deal with another interruption so soon after the first, and I can understand the frustration of then having trouble submitting a credit request. We’d be happy to
Issue with credit
Your system is blocking my credit request because I already submitted one for an outage this week. I experienced another separate outage after that one was cleared and submitted. Please manually review my account history and issue a credit for the second outage. [Edited: "Personal Information"] is m
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service cancelation
I want to cancel my internet service at [Edited: "Personal Information"].
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My Xfinity equipment was delivered yesterday, but it was taken from my front porch before I got home to retrieve it
My Xfinity equipment was delivered yesterday but it was taken from my front door before I could get home to retrieve it
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Thanks @EG!Good day, @user_mjsmyr. We appreciate you reaching out over Xfinity Forums to address the error that you received when attempting to change your plan. Over two hours trying to get it done only to be met with an error is not the experience
Changing service and got an error message
After spending over two hours online -first with the assistant and then with an agent- to change my internet service, when I clicked to approve the change from the “review email” , I received an error message: XCP GraphQL Status API Failure. I have screenshots of the exact offer I approved before th
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Yeah I agree with you. I am not expecting it to get up to the 1Gbps upload speeds. However, according to the Xfinity compatible devices guidelines, it should be able to reach up to a cap of 419 Mbps. I am consistently only achieving about 10% of that
ARRIS G36 – Slow upload speeds
Hello Xfinity Support, I'm experiencing an upload speed issue that appears nearly identical to the issue described in this thread: https://forums.xfinity.com/conversations/your-home-network/arris-g36-slow-upload-speeds/69d076fbc7e6ed1c28ceee62 Current setup: Internet plan: 1 Gig Download / 1 Gig Upl
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@Bgood2 https://www.xfinity.com/support/repair/tv?continue=status this is what I used. Admittedly it doesn't specifically state that it's for cable card issues, but I went through the process. It took about 20 minutes and actually gav
Channel not authorized v58
We have 2 TiVOs with cable cards and an Xfinity X1 box. Turner Classic Movies (channels 890 and 41) stopped working on all devices this morning. Getting the "this channel is not authorized (V58)" error. We pay for the package that includes TCM as well as most sports channels. All other channels like
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@BruceW https://www.xfinity.com/support/repair/tv?continue=status this is what I used. Admittedly it doesn't specifically state that it's for cable card issues, but I went through the process. It took about 20 minutes and actually gav
Channel not authorized v58
We have 2 TiVOs with cable cards and an Xfinity X1 box. Turner Classic Movies (channels 890 and 41) stopped working on all devices this morning. Getting the "this channel is not authorized (V58)" error. We pay for the package that includes TCM as well as most sports channels. All other channels like
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Involuntary job loss
I lost my job and cannot adhere to the payment arangment I am requesting a manual over ride so I may pay my bill when my husband gets paid on the 5th
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Billing
user_4c21d8 I'll be happy to take a further look into this issue for you. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Sign In" if necessary.
Constant login
All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu
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My Xfinity equipment was delivered yesterday, but it was taken from my front porch before I got home to retrieve it
My Xfinity equipment was delivered yesterday but it was taken from my front door before I could get home to retrieve it
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Customer Service
Thank you for reaching out, @user_olwzxh. We would be happy to review your account with you after completing a quick account verification. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign
Terrible service and options
Xfinity has proven over the course of the years we've been stuck with them, and yes stuck is the right word since they are the only ISP in our neighborhood. The initial deal was for $50/month for 1GB download speeds with 100MB upload speeds. Not great but not a bad price. My bill has since gone up t
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@user_a1yxfu Thanks for reaching out to us. We do apologize for any inconvenience you're having with the billing of your residential services and your mobile account. The residential services are billed separately from the mobile services. C
Next Bill Estimate
I just signed up for 2 mobile lines along with internet for my home. When I went to check the "NEXT BILL ESTIMATE" on my Xfinity app, it said that my charge would be significantly higher than the rate I was quoted in the chat when I signed up and is not matching the 5 year promotional rate being pro
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BBB1406 Hi there! Thank you so much for reaching out to us! We are happy to work with you and help you secure your line while the device is lost. Please take a look here https://www.xfinity.com/support/articles/lost-or-stolen-phone and you can lock i
XfinityJorge
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NO available agents to help me for 15 hours.
I can't connect to the agent for 15 hours already! My phone was stolen I need to deactivate the stolen device and move my line to another phone ASAP! I'm in Portugal and can't got to the store! HELP I've connected to the agent yesterday but had to end the conversation. Today use the AI chat to get g
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