Xfinity Community Forum

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My roommate is not on my account in any way. I went to the store and was actually greeted by the associate who activated the phone, I had the manager come assist. They offered the 30 day return and a $30 credit to my Internet. Great thanks!! Still no

user_hg2571

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7 hours ago

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Access to my account

How is my roommate getting access to my account that she can go to a store and get a phone under my about

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user_793642, you're welcome. Do you have any other questions or concerns?

XfinityQue

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7 hours ago

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SPAM block settings question

If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?

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user_9yg0d8 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name

XfinityBrianH

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7 hours ago

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Formal Complaint Regarding Unresolved Device Return Dispute, Misleading Guidance, and Improper Charges

I am writing to file an official complaint regarding an unresolved device‑return dispute involving an iPhone 16 Pro Max 256GB, which began in December 2025 and has continued through January 2026 to the present day. Despite numerous phone calls, store visits, and conversations with supervisors and on

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Collabman - Good afternoon! I’d be happy to help—and I completely understand how important it is to have an internet service that’s fast, reliable, and fits your needs. Xfinity Internet delivers fiber-powered speeds, including gigab

XfinityThomasA

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7 hours ago

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Cancel my services

Hello, I need to cancel my Xfinity services.

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Rodavlas29 Thank you for stopping in for help with accessing your membership benefits. What happens when you access the membership home page and click the view benefits button there?

XfinityAmandaB

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7 hours ago

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Error

I still get the error after cleaning the cache Webpage not available The webpage at https://customer.xfinity.com/membership?app=1&context_id=oi-09db45f8429c473c882a3077a773f2c4&activity_id=dd63d6cd-e57c-48a5-ae3f-5d45acf974b4 could not be loaded because: net::ERR_HTTP_RESPONSE_CODE_FAILURE

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Hey there, user_l9hlgo! Thanks for taking the time to reach out to us on our XFINITY Community forum regarding this email and billing issue you have encountered. This is never the experience we want for you, as we would truly regret losing you as a v

XfinityNatalie

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7 hours ago

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Email migration to Yahoo

Dear Tom Karinshak, I have been a customer of Comcast/Xfinity for more than 24 years and I have never been more disgusted than today. We migrated one of our email addresses to the Yahoo platform that you promoted and it is filled with ads - every 15-20th email is actually a paid Yahoo ad and ads lin

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how to connect a computer to xb8-t using cat5 cable?

I have plugged the cat 5 cable that connects to the computer (across house on top floor so poor wifi connection) into port 2.

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Your Home Network

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Access on tv vs phone

Why can I watch certain shows on my phone and not on my tv

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Xfinity Stream App

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Thanks for the information.

user_793642

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8 hours ago

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SPAM block settings question

If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?

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Hello @user_qife12, thank you for posting on our Xfinity Forum! Welcome to our Xfinity family, glad to have you❤️! To get started, can you let us know if you received a Get Started kit and were able to try setting it up? Many installations can be com

XfinityMelinda

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8 hours ago

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Technician

I need someone to come out to hook up service

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Thank you for your feedback and for joining us here on the sub, user_p6ntxx. Our team can help with damage claims right here. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon i

XfinityThomasA

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8 hours ago

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Lawn damage

ITG was installing fiber optic cables on my block. They cut the cable line, Comcast came out and ran a new line from 3 houses down. While doing so they dug holes in my yard and planter, cutting through the edging and digging a hole in the mulch. would like to know who I need to contact to have it re

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@XfinityThomasA - Good afternoon. If you are still open to advocating on our behalf for our continued home internet service with Xfinity -we are willing to listen to what you have to offer. Thank you for your time.

Collabman

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8 hours ago

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Cancel my services

Hello, I need to cancel my Xfinity services.

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Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, ter

XfinityJohnG

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8 hours ago

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When will the Xfinity/Scripps standoff end?

It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe

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Lawn damage

ITG was installing fiber optic cables on my block. They cut the cable line, Comcast came out and ran a new line from 3 houses down. While doing so they dug holes in my yard and planter, cutting through the edging and digging a hole in the mulch. would like to know who I need to contact to have it re

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Customer Service

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Thank you for posting on our community forums for assistance with your cable burial, Saw2222. We apologize for the delay in resolution and would be glad to assist. Could you please send our team a Direct Message with your name and service address? Ou

XfinityDilary

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8 hours ago

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Poor communication

I’ve had numerous techs at my house with to fix broken lines. We hooked up service in the winter and are waiting for the line to be buried. Xfinity contracts for the lines to be buried and when a person can to bury the line they broke something in the green box by the curb, broke the line and couldn

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I Agree. I tape all my shows. I watch alot of shows on CBS. I have had Comcast over 25 years. Maybe its time to say good by. Getting out my old VCR and I have an Annetta. It will save a lot of 💰

user_epim8q

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8 hours ago

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When will the Xfinity/Scripps standoff end?

It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe

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Poor communication

I’ve had numerous techs at my house with to fix broken lines. We hooked up service in the winter and are waiting for the line to be buried. Xfinity contracts for the lines to be buried and when a person can to bury the line they broke something in the green box by the curb, broke the line and couldn

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Customer Service

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Technician

I need someone to come out to hook up service

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Customer Service

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Bill

How do I view my bill

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Xfinity Stream Website

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waiting for new remote for a week, when is it comming?

user_mrll0v

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8 hours ago

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new remote

remote dose not work ,new battery, tryed unpair, and repairing ,still not working,unpluged box for 30 sec. is a new remote on the way?

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