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@XfinityFrank i’m sorry, Frank, I know y’all don’t know any more then we do to tell the truth. And I do appreciate you trying to help even though it might not sound like it because I’m so [Edited: "Language"] irritated at the
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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I have the provided Xfinity equipment , a Samsung smart tv with other subscriptions & no problem; this is now a major inconvenience.
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro
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No one has contacted me or replied from Xfinity & I Amit going to beg to speak to yet another representative for a third time. Just fix the issue, do your job….
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro
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user_kinim0 Good morning, and thank you for reaching out to our Xfinity Forums. Yes, you can change it through the Xfinity App. If you go to "Wi-Fi" details, and then select "Edit WiFi Settings" this is where you can make changes to your network. Ple
Router change password
I need to change the username and password for my home router. I need assistance. I know i have to go into the app Wifi-View Equipment -Advanced settings - Gateway Tool Admin - Allow access Then I have to go on my browser to hrrp://10.0.0.1 and place in username and password. I am on my phone and i
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@Charly1823, that is not information I would have available to me. What we do know at this time is the information we have outlined thus far. I know that this is a disappointing situation, but hopefully something will be worked out soon.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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user_9tmt3x I know how important my apps are. Did you try to force stop and restart your app?
Xfinity cbs streaming app not working
I have deleted cbs app and put back on and all I get is an error code We’re sorry an error occurred
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@XfinityJustinC can you tell me why the contract wasn’t renegotiated prior to it causing this kind of inconvenience to your customers? The pricing for the customer should not be the issue, you can’t tell me that Comcast doesn’t make enough money to
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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@Justin_j3534 Our team can help. I see your direct message and will assist you there.
I need to speak to someone not the AI.
How do I get in contact with a live person. I have questions that the AI is not answering
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Billing and phone service
Incorrect billing and deceptive plan changes not approved.
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Customer Service
We would need to take a closer look at your account to help. Please send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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Hello @user_sxmvoi we're always looking for ways to improve as a company and appreciate the feedback of where we can implement changes to make a better TV experience regarding the choosing channels you'd like as part of your line-up and will pass tha
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
Well stated Charly1823. I have been saying for years "Cable TV" should have a la carte services. Only pay for the channels you want. Why am I paying for 18 spanish-speaking channels when I don't speak Spanish? Why am I paying for k
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
user_sfz6om, sorry, I sent the wrong instructions. This is what you need: Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the
Constant Outages
Our neighborhood is connected with Comcast via our HOA. We have had outages nearly every single day and during prime work hours. We live in a heavily populated area where this should not happen. The service is a joke and the support is not existent. We should not have to request a credit for service
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Xasperated911, thank you for reaching out to Xfinity Support. We can take a look at your account and see what is causing this to happen. Please send us a direct chat message with your full name and complete service address to “Xfinity Sup
XfinityAngie
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Xfinity Hotspot won't turn off — STOP!
Six "24-hour" promises for disconnect, multiple customer service reps who are utterly confused by the Xfinity Hotspot and how it works, a truck roll, and a new modem later - the public hotspot is still broadcasting from my gateway. I have fiber internet, so one of Xfinity's boxes is required to auth
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