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First. Check here for info about any possible wide area outages; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can use thei
Internet down, xfinity assistant not working
My internet has been down for days, and I've been trying to talk to the xfinity assistant but it never does anything. Just three dots endlessly to everything I say. I've waited for it, nothing. And I can't find a phone number to call. I've done all the normal troubleshooting. Please help!
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Will paying my bill early mean the autodraft will not be taken for this bill?
I am on automatic withdrawal. Can I pay my bill early or am I required to only pay by autodraft? Will paying my bill early mean the autodraft will not be taken for this bill?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I am receiving the run a round with my internet service for over a year with no resolution
I have been told for the last year, every time a tech shows up that they know what the problem is (node issue / noise) and will escalate it to make sure it is getting resolved. Over 1 year later and still waiting. I need to escalate this to FCC if no one will do anything.
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user_xnnr79 Thanks for creating a post on our Community Forums. We can certainly assist with scheduling a technician appointment for you, though we can also help if there are questions you have about settings or installation for the modem, if you'd l
Technician appointment
I would like to set up an appointment to get a technician out to finish setting up my internet box.
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They recently updated the gateway's firmware. You have to turn on admin access in the app now; https://www.xfinity.com/support/articles/admin-tool-access Open the Xfinity App. (You'll need a working connection for this step). Go to the WiFi t
Xb8 Gateway can’t access admin to change setting
I need to access the Gateway admin tool to disable MAC address filtering in order to setup a LAN for my Epson printer. I just received this Xb8 Gateway and I can’t use my printer on my Wi-Fi network. I checked the button to allow me access, but can’t Logon The gateway does not accept any password in
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I appreciate you stopping by to share your experience user_5eqf2k. Are you able to log into your email normally via connect.xfinity.com?
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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@user_m95nvg @XfinitySeth Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
T3 Timeouts (and corresponding internet drop-outs), RNG-RSP CCAP Commanded Power in Excess of 6 dB, and other issues.
Hello, I've been fighting an issue with intermittent drops outs and packet loss for some time (two+ years now). It sometimes works fine for months, then it's just...not great, daily (sometimes every few hours), for a while (at a time.) I'm out of ideas for this problem and would really like to get s
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user_hyjafz Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name
Burn marks/potential fire
Two years ago when I moves into my apartment, Xfinity came and installed my modem for wifi. I left the modem where they put it, on the carpet in the corner of my living room. I am now moving out and there is a black burn mark around where the modem sat. I never would have thought to check it since t
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@user_alkqg7 Thanks for adding a post to the forum. Collection reports can be surprising. Does the record show an account number for the service and unpaid debt?
Sent to collections
I've been a xfinity customer for many years, always paid on time. Now I'm considering moving to another provider because I was taken to collections marked as from Comcast. It already hit my credit report and I never received mail or email or a phone call inregards to anything like it. My statements
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It sounds like you are having internet interruptions in your area, and I can see how that is a problem with the stability in your service @user_71rua4. This is not the experience we want you to have. Have you checked your Xfinity app to see if it's a
Internet connection
When will all of the disruptions of service in my area be resolved? I am a work from home employee and it is affecting my job
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@thorslund I appreciate you reaching out to us with these great questions before you move to your new apartment complex. We’ll need to remove your modem from your current account in order for it to work at the new address, and this will be hand
Transferring service.
Hi. Currently, I have xfinity service in my home, and I have my own modem. I am moving to an apartment. The apartment has xfinity for internet. Will my modem automatically work when I plug it in, or do I have to register something in my new location? I have not moved yet nor have I spoken with the a
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Hello tosilf thanks so much for taking the time out of your day and sharing your experience here on our Xfinity Forums. We'd love to help provide any additional information on the scheduled work. Please send a direct message by clicking
line burrial
3 times I've been told someone was coming out THAT DAY to burry cable lines outside. 3 times NOBODY came. Landscapers are going to be cutting through all the lines in the neighborhood, I'm sure of it. Mine is not the only house with new lines in the grass.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Technician appointment
I would like to set up an appointment to get a technician out to finish setting up my internet box.
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Bring back News channel 5on CBS or provide a rebate to our bill. Note: This comment was created from a merged conversation originally titled News Ch5
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancelling an old account
I need help cancelling an old account. I moved a few months ago and noticed that I was being autobilled for service additionally at my old residence address that I no longer live at in addition to the service at my current residence.
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Your financial disagreement with Scripps is going to cost you a lot of customers. Many people that I know who have paid for cable for years are disgusted with this, including myself. You're going to lose many clients to streaming platforms when you t
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Burn marks/potential fire
Two years ago when I moves into my apartment, Xfinity came and installed my modem for wifi. I left the modem where they put it, on the carpet in the corner of my living room. I am now moving out and there is a black burn mark around where the modem sat. I never would have thought to check it since t
Question
Please bring back scripps - Nbc and peacock are the main channels I watch. Well you be giving me a refund for all the days I can't access them? Note: This comment was created from a merged conversation originally titled Not getting Scripps channels
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Bring back Scripps stations! Note: This comment was created from a merged conversation originally titled Scripps network
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
@user_i5vmcr Have you had a chance to see if any of those troubleshooting tips apply ?
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Unstable internet connection
For several weeks I have dealt with unstable internet. Seems nobody is interested in fixing it. Can you give me a response? I'm customer for many years but am considering changing providers. Erich [Edited: "Personal Information"]
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