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Please move to Billing - Long Time Xfinity Customer with Autopay & Paperless Billing - Promotion Expired
Hello, I'm a long time xfinity customer of over 20 years. My current promotion has expired and I've been enrolled in Every Day Pricing. An Xfinity agent asked me to make a new post here when my promotion expired. I'm enrolled in Autopay through Checking and have paperless billing. I'm happy with my
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Billing
Used to get 500mbps but I am not only getting 230ish mbps
Hello! I was getting over 500+ download speeds for months on end. A few months back, I decided to see how 300 down felt. After a few weeks at 300ish, I went back to 500 download speed, but never got the speed back up to 500. It only ever caps out at 250 down. Any help for what the heck is happening?
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Customer Service
Property Damage and No Help
Xfinity has a big junction box (cable tv dog house) installed on the side of my property. They had to replace it but the new box was bigger. They removed a substantial root from a tree and the tree fell only a couple of weeks later. The box is lifted out of the ground and the tree is in my driveway.
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Customer Service
@user_n41d48 The one positive, though fleeting, experience I had with all of this was that the wait/hold time to get a human for the fake/imposter Xfinity was really short... I'm not sure I'd count that as a positive..... And, Comcast did acknowl
Target Gift Card Scam *BEWARE THEY ARE GOOD*
*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target Pr
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@XfinitySara So, I guess you're not even going to respond to my comment. Why don't Xfinity agents want to help their customers when the issue is with Xfinity?? This is not a user issue, it is an Xfinity issue and NO ONE is willing to help.
Xfinity Stream app not showing LiveTV channels, only TV GO channels
I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o
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order number
I placed an order online to change my TV service. I have not received an email or change of service at all. I do have the order number from when I press submit. I ended up going through and doing it again with the cancellation department. They couldn't see it as I was doing it with them online after
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Customer Service
@user_ldk2ug Ok....your response is really not a response and has been repeated to me 7 times now with Xfinity customer service. The only way I seem to get an answers is with a detailed letter to FCC and copy Roberts and Cavanagh. Tis so ve
View & Downloads
Hi All - Whenever I go to simply view an attachment - it automatically downloads. I then have to chase it down and now have hundreds of downloads that I don't need or want. I have logged over 3.5 hours being sent from one Comcast CSP to another and one "escalation" to another. Twice I just never hea
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Pixelation issues and intermittent internet outages
For the past 18 months or so, I've been dealing with horrible pixelation issues as well as random intermittent internet outages. That last 1 to 3 minutes at a time.
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Your Home Network
Nintendo Switch cannot find network
Hello, I just bought a Nintendo Switch 2 and it has not been able to connect to the Xfinity network in my home at all since I purchased. My router is the XB6 style I believe. The Switch 2 does not even show my network on the list of detected networks. I have tried joining manually with no luck. I ha
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Your Home Network
user_74bx7s Thanks for reaching out! Create TV is a service of your local public television station.
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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Just checking in. How did the appointment go today?
Modem keeps rebooting
We had an outage Comcast notified us of on December 3rd and 4th. Ever since then, our modem has been rebooting every 5-15 minutes or so. I've tried unplugging the modem for a minute and then plugging it back in. It is an Arris G18 I own. Is it possible this is a side effect of the outage?
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Ok....your response is really not a response and has been repeated to me 7 times now with Xfinity customer service. The only way I seem to get an answers is with a detailed letter to FCC and copy Roberts and Cavanagh. Tis so very frustrating.
View & Downloads
Hi All - Whenever I go to simply view an attachment - it automatically downloads. I then have to chase it down and now have hundreds of downloads that I don't need or want. I have logged over 3.5 hours being sent from one Comcast CSP to another and one "escalation" to another. Twice I just never hea
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There is literally nothing about that support article that is accurate.
Obligatory how am I supposed to download my alarm system certificate
Because the website just refreshes into oblivion and I need this for my insurance.
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Hello @markandcathy, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still dealing with this email issues?
Unable to access email?
I sign in and acknowledges that it’s me but in keeps looping around and never get into my email?
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Lost equipment
I am writing regarding equipment that was sent to me but is currently unaccounted for. According to my records, the equipment was shipped and it said that it was delivered but I have not been able to find it. I want to make sure this issue is resolved as soon as possible to avoid any incorrect charg
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Customer Service
Xfinity Voice Web Does Not Allow Access to Voicemails
Recently, we received notification that our voicemail box was almost full. I logged on to the Xfinity Voice Website, only to get the message, "Voicemail is not enabled for this number. For assistance enabling your voicemail, please call 1-800-XFINITY." So I called. The first representative said he w
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Home Phone Features
Hello @user_k6qp49, we completely understand how disruptive this has been for you. Having to go through extra steps for something that should be simple is frustrating, especially when you just want to quickly view or delete an attachment. This is a
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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Good evening NYRanger_we would be more than happy to assist you with this. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so
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Support getting refund after closing account
I found that I’ve been being charged since suspending my account when I moved. I talked to live chat support who said they were escalating a ticket to issue my refund after confirming the was no service use on the account since then. They said to return the equipment which I did the same day I talke
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