Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (426.8K)
Xfinity App account issue
[Edited: "Personal Information"] I’m trying to help a friend who is a longtime Comcast customer and has been having difficulty trying to get his account corrected on his Xfinity App… Kevin’s Xfinity App has him set up under an old account#[Edited: "Personal Information"] that was disconnected – He t
Question
•
Customer Service
user_3hlydq, Thank you for reaching out to Xfinity Support. We can help! Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top
Hepl
I’m trying to find an English speaking MANAGER that can help me. I’ve spent more than 8 hours on the phone trying to get help. We have been with you for over 20 years, through all the ups and downs. I truly need a Manager who can help me through a mobile issue. please!
Question
user_cdwwek, Thank you for reaching out to Xfinity Support. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of thi
Need to speak to an agent
Hello. How do I get permission to send a direct message? I have a sensitive matter and have questions regarding what happens when I file ch 7 bankruptcy?
Question
td754, Thank you for reaching out to Xfinity Support. Please let us know if you are still having issues with this. You may want to check your email filters/settings to protect yourself from these types of emails.
Do I need to change my email address
I am receiving emails from “Comcast” telling me to validate my account or lose access to my email account. Is this real?
Question
I was misled with the premium unlimited plan. I switched over from AT&T to Xfinity mobile and both their cells representative on the phone and their store told me that the premium unlimited plan includes truly unlimited high-speed data without an
Lots of conflicting information on Premium Unlimited and International Service and data
I received an email about an upgrade to Premium Unlimited. It said when I clicked on the link that calls and texts were free in 215+ countries. It also said that Premium Unlimited came with 10 GB of international data per billing cycle so no Travel Pass required under that limit https://www.xfinity.
Question
Cancel Service
Hello. Need to cancel service, moved and not near an xfinity store. Thank you.
Question
•
Billing
Removing a secondary user, prompted error that a payment is scheduled
I am trying to remove a secondary user that no longer lives in the account address but am getting prompted an error that reads a payment is scheduled and I cannot change their permissions or remove them.
Question
•
Customer Service
Domain being throttled
I'm the Email Admin for a reputable domain that is being throttled. We are receiving this error message "[Edited: "Personal Information"] delayed. Reason: 4.3.2 - Not accepting messages at this time ('421', ['4.1.0 162.129.199.120 Throttled - try again later. Please see https://postmaster.comcast.ne
Question
•
LoL.... don't you know? This is how Xfinity rolls.... it incentivizes agents to up-sell any way possible. Agents desperate to meet their numbers will basically try every trick in the book. Its almost akin to scamming... You just have to be ver
Shady practice from online customer agent
I had a chat online with a customer service agent, asking about internet service plan options. As an existing customer, I was given a couple of speed tiers with optional a new phone line bundled for free. To continue setting it up, the agent asked me the IMEI of my phone (factory unlocked Moto G Pow
Question
Hello user_lyh2w0 thank you so much for taking the time to reach out here via our Xfinity forums and sharing your recent experience. Payment arrangements are a great way for customers to have more control over their account, and they do have specific
Worst company ever!!! Absolute ripoff!
I hate this service provider! I’m currently working on new internet. I have been with them for many years and today I reached my breaking point. I work from home and they said I made a payment arrangement that I know for sure I didn’t. So they disconnected my services and would not turn them back on
Question
Hi Richard @XfinityRichard , I couldn't get your name in the direct message option. Can you send me a direct message? then I can replay with the details there. Thanks, Kiran
$400 Device Credit Not Applied
I switched to Xfinity Mobile in September 2025 under a promotion that included a $400 device credit on an iPhones. This was the promotion as I got new Xfinity internet connection with 1GB data plan. I added two lines and purchased IPhone 16 Pro and IPhone 16e. But, I observed that bills doesnot refl
Question
Greetings, @rsible! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Paramount Plus subscription. You have definitely come to the right place for as
Paramount Plus
I have Paramount Plus as part of my bundle with Xfinity and can view it with my X1 remote, but I don't seem to able to access it with a Paramount Plus app? Is that just not possible? Xfinity does not show up on Paramount Plus in their provider list to validate subscritpion.
Question
I want to make a payment
make a payment
I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?
Question
Need to speak to an agent
Hello. How do I get permission to send a direct message? I have a sensitive matter and have questions regarding what happens when I file ch 7 bankruptcy?
Question
•
Billing
user_uek6s7 We’re really sorry you’re going through this. Losing a job after so many years is incredibly stressful, and we understand how upsetting it is to feel like that history and loyalty are being overlooked, especially when you&rsqu
XfinityAirelle
commented
6 hours ago
to the conversation:
0
0
Customer for over 10 years, needing 3 additional days to pay
After being a loyal customer for over 10 years, an entire decade with xfinity/Comcast, paying over 350 per month, every month to them, I've lost my job of 20 years from being laid off and asked for 3 more days to pay my bill, which my family is bringing me money this weekend and I scheduled the paym
Question