Xfinity Community Forum

Hi misslola2u! Thanks for visiting our Xfinity Forum. Please know my team is always here to support you. You can shop our Xfinity Deals online or simply log in to My Account, and you can manage your current services that way! My team is

XfinityAmira

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13 hours ago

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price list for services

where do I find this information

Question

Hello @user_g164c2, I completely understand how frustrating ads can be, and I’m sorry for the inconvenience they’ve caused. Since Yahoo now provides the email service, the ads are outside our direct control. However, we truly appreciate y

XfinityMarshante

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13 hours ago

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Feedback on new Yahoo email

The new Yahoo email is horrible, it has ads all through the inbox that can't be deleted. I'm not happy with this change at all.

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How might I do that and would it reset back to what’s on the back of the modem?

user_65f4ym

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14 hours ago

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Gaming Help (Xbox series X)

Hello so my NAT type is essentially closed and i’ve been trying to change it to open. I’ve tried port forwarding but that didn’t work. So I found out there’s a setting on https://10.0.0.1 i’d have to change but for some reason it claims that my login I use on Xfinity is incorrect. The login located

Question

Been the same in Downtown Kirkland, WA for more than a month now - Xfinity Mobile has little to no service, no bars, S.O.S. only. I've gone through hours talking/chatting with Customer Service and no solution. They then took the area down for repairs

JulesD

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14 hours ago

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Assistance Needed with eSIM Activation Issue on Xfinity Mobile

Dear Comcast Xfinity Mobile Support Team, I recently transferred my phone service, including my number, from T-Mobile to Xfinity Mobile. Since the transfer, I have been experiencing an issue with activating the eSIM on my iPhone. Here are the details and actions performed so far: I have the SOS indi

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@JulesD when I live chatted yesterday when it came back up momentarily they tried to tell me I needed to upgrade my internet speed and they would fix it.

user_5mv0j6

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14 hours ago

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Internet

The past month has been filled with area outages affecting Internet availability in my neighborhood. it is affecting my work and productivity and then also my families downtime on the weekends. there’s never a reason offered for these outages and the ETA of fix is always wrong and extended. when the

Question

Been the same in Downtown Kirkland, WA for more than a month now - Xfinity Mobile has little to no service, no bars, S.O.S. only. I've gone through hours talking/chatting with Customer Service and no solution. They then took the area down for repairs

JulesD

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14 hours ago

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Internet

The past month has been filled with area outages affecting Internet availability in my neighborhood. it is affecting my work and productivity and then also my families downtime on the weekends. there’s never a reason offered for these outages and the ETA of fix is always wrong and extended. when the

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I had the same issue with the 4th gen firestick - issue does not exist when using the 3rd gen firestick.

user_ukj1lr

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14 hours ago

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Cannot watch local channels on Xfinity stream app at home

I have 3 TVs in my home; 1 running an Xfinity cable box with the “Ultimate TV” plan, and 2 other TVs using Firesticks and the Xfinity Steam App. When I’m attempting to watch some of the channels using the Xfinity app on the Fire TVs - such as the local Boston network TV stations, NESN, CNN, and the

Question

Hi user_6nmrpc! Thanks for visiting our Xfinity Forum. Rest assured, my team is here to support you with this billing concern. Just to confirm, do you have Autopay set up with a Bank account, or were you trying to make a manual payment?

XfinityAmira

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14 hours ago

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direct messaging

i tried so hard to pay my bill it was impossible I had direct deposit ,but something happened and did not go through

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@XfinityMatthew the error actually getting is that comcastseasonal.com is refusing connection. I am logged in with my xfinity id. Guess I will have to call to get this to work. Just hate to be on the phone for 30 minutes. I might

natman1

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14 hours ago

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Comcastseasonal.com

Anyone else have issues getting response from this website. Xfinity refers to this on their seasonal or vacation hold page. Not easy to report this to Xfinity thru online and chat. Surprised Xfinity not aware this site not responding. https://comcastseasonal.com

Question

user_kxlirg thank you for using the Xfinity Community Forums page to reach out today. I would be happy to take a look at your account billing to see what exactly the changes are from your previous package. Can you send over a direct message with your

XfinityMarcus

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14 hours ago

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False advertise

Xfinity customer service provided false advertising. I locked in with 5 years price guarantee at $65 monthly. Then, I call back for Apple Watch. Somehow I got into a wrong department that is internet department. The guy advertised me for another internet plan at $55 monthly. He told me everything is

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This is great! Their AI is horrid, I am sure a highschool teenager could do more!

shawndaman080

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14 hours ago

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Speaking to an actual person - You need to choose "Disconnect Service"

Recently I tried to understand why a router/modem that I ordered hadn't been delivered. I used the chat channel 3 times, and each time was assured it was on the way, but never got a confirmation. I knew I needed to speak to one of the comcast employees who are actually really helpful once you get to

Question

Hello @user_5mv0j6, I completely understand how frustrating and exhausting it must be to continually monitor service interruptions and then see the estimated time extended again. While we can’t change the current ETA, we would be hap

XfinityMarshante

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14 hours ago

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Internet

The past month has been filled with area outages affecting Internet availability in my neighborhood. it is affecting my work and productivity and then also my families downtime on the weekends. there’s never a reason offered for these outages and the ETA of fix is always wrong and extended. when the

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Edit: [Personal Information]

user_7ufvaw

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14 hours ago

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Peacock channel doesn't work at night

Peacock works during the day but not at night for the last 3 weeks. Since I'm paying for it I should be able to watch it anytime, correct?

Question

The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.

EG

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14 hours ago

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comcast.net/email

how to log in to comcast.net/email

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The concern is not "Home Security Devices Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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14 hours ago

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Owner of account deceased

How do I send a death certificate to be cleared of charges?

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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14 hours ago

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How long does it take for a pole tap to be installed

I am writing to express my serious frustration with the ongoing lack of service installation at my home. Despite two technician visits, the tap has never been installed on the telephone pole, and as a result, I have no service. I was explicitly told that service was available at my address, and this

Question

@Again Existing customer. And I am on the home network. Have been able to do this for past few years. Just not this year. Browser returns "comcastseasonal.com refused to connect"

natman1

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14 hours ago

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Comcastseasonal.com

Anyone else have issues getting response from this website. Xfinity refers to this on their seasonal or vacation hold page. Not easy to report this to Xfinity thru online and chat. Surprised Xfinity not aware this site not responding. https://comcastseasonal.com

Question

Hello, @Marcus3344 thank you for reaching out over Xfinity Forums. I'd like to see if you're still experiencing issues with the Music Choice channel 445, please let me know if the problem is still present. I checked our engineer board, and don't see

XfinityJustinC

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14 hours ago

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Music choice

Nothing fixes this music choice error. Called support still no answer and not fixed. help,please After reboot, restart, refresh

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Speaking to an actual person - You need to choose "Disconnect Service"

Recently I tried to understand why a router/modem that I ordered hadn't been delivered. I used the chat channel 3 times, and each time was assured it was on the way, but never got a confirmation. I knew I needed to speak to one of the comcast employees who are actually really helpful once you get to

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Customer Service

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Had problem. Sent TV back. It was a a Samsung. Got an LG. Better than Samsung but it still happens occasionally. This problem does not happen when connected with Roku.

user_50lhx5

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14 hours ago

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Xfinity stream freezes

My television keeps freezing while using Xfinity stream

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