Xfinity Community Forum

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@XfinitySeth April 5th

user_z76elw

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15 hours ago

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Disney + Hulu Bundle

I pay the additional $7 for the Disney plus and Hulu no ads, yet I still have ads. When I call no one can assist. I would like to be refunded for the time I’ve had to pay for no ads yet I’ve had the ads, as well as, getting no ads so I can enjoy my services.

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Hello user_g0dy8t thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the en

XfinityAlfonso

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15 hours ago

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ABC

When are you going to bring abc back if your not I will be canceling my Xfinity!

Question

Howdy user_z76elw 👋 I appreciate you coming by our community to share the issue you've been facing with your Disney+ bundle, and you're in the right place for help! The first thing I do with a streaming service is upgrade to the ad-free tier myself,

XfinitySeth

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15 hours ago

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Disney + Hulu Bundle

I pay the additional $7 for the Disney plus and Hulu no ads, yet I still have ads. When I call no one can assist. I would like to be refunded for the time I’ve had to pay for no ads yet I’ve had the ads, as well as, getting no ads so I can enjoy my services.

Question

Oh my, that is definitely an issue we can look further into from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In" if necessary • Click the "Direct

XfinityJohnG

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15 hours ago

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Cable in the ground

I call last Saturday a truck cross in front of my house and drop the Internet cable and nobody fix the problem

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Cable in the ground

I call last Saturday a truck cross in front of my house and drop the Internet cable and nobody fix the problem

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Customer Service

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The Xfinity spam settings are useless - the blocking option actually gives a response to callers, so my number is still targeted as an active number. Right now, I'm getting 21 or more spam calls per day. The only thing I can think of now is to

user_fdrz11

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15 hours ago

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NomoRobo no longer supports Xfinity VOIP in 2026

According to NomoRobo, they no longer support Xfinity VOIP starting 1/1/2026. To verify, I logged into my NomoRobo account today and it says "unsupported" for my VOIP number. What alternatives, if any, are compatible with Xfinity VOIP? Ideally, I'd like something that has a caller id (displayed text

Question

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Disney + Hulu Bundle

I pay the additional $7 for the Disney plus and Hulu no ads, yet I still have ads. When I call no one can assist. I would like to be refunded for the time I’ve had to pay for no ads yet I’ve had the ads, as well as, getting no ads so I can enjoy my services.

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Xfinity Stream Website

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Hi there, @user_qofvqv! I understand you need assistance with your Xfinity Voice line not having a dial tone. You can check for any area interruptions in the handy Xfinity app. When you go through troubleshooting in the app, it will check for that.

XfinityRay

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15 hours ago

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Phone troubleshooting

Need to know if Xfinity voice is having an outage in my area

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Peacock

How do I sign up for NBC Peacock

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Channels and Programming

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user_gvhwqp We can take a closer look for you, and see if any notes were added to your account about the promise of the professional installation fee waver. Please send us a direct message when you have the opportunity. How to: Direct m

XfinityMartyR

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15 hours ago

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I am being charged for professional installation even though I was promised that it would be waived.

When I signed up for Xfinity internet the worker told me that I was required to have a professional come and install my internet but that the fee wouldn't be added to my bill and that they would waive it. However, my bill has the professional installation added on to it. How do I get this removed?

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Greetings, user_q43ylc! We appreciate you reaching out to our XFINITY Community forum regarding your cable line concerns. We can certainly look into the status of this work order for you since it has been over two weeks. Please send our team a direct

XfinityNatalie

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15 hours ago

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Internet cable not buried

I have a situation where the technician installed my internet about two weeks ago, and the team that is supposed to bury the orange cable coming from my neighbor's house, which crosses my entire yard, still hasn't come. This is a very annoying situation for my neighbors. I have texted the supervisor

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Hey there, @user_17ai57, thanks for reaching out through Xfinity Forums regarding the calls you are receiving. We truly appreciate your feedback. Were you able to get everything resolved with your equipment concerns?

XfinityJeniece

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15 hours ago

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Calls that I kept getting

So I called today to see how I can get my equipment in. I was finished no issue. But then you guys kept calling me and when I answer I get nobody. The number [Edited: Possible malicious number]. Its real annoying when im expecting a call. I got 5 calls.... back to back

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This was an agent at my local store, I haven't had the chance to get back in touch with him.

user_gvhwqp

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15 hours ago

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I am being charged for professional installation even though I was promised that it would be waived.

When I signed up for Xfinity internet the worker told me that I was required to have a professional come and install my internet but that the fee wouldn't be added to my bill and that they would waive it. However, my bill has the professional installation added on to it. How do I get this removed?

Question

I appreciate you letting us know you're going through something similar user_z76elw! How long has it been since you upgraded your bundle?

XfinitySeth

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15 hours ago

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hulu disney bundle with no ads

I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic

Question

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When will the Scripps contract be finalized? And are you issuing credits to customers. I fail to understand why xfinity could not anticipate the contract end and negotiate a fair price in advance to provide continuity of service to customers. The sub

user_alee0r

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15 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

user_gby8uc Thanks for reaching out! It sounds like the coaxial cable outlet you connected the Xfinity Gateway to is not active, or connected to the Comcast cable drop. In order to evaluate if the outlet can be activated in your home, we would need t

XfinityMartyR

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15 hours ago

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getting my gateway back online after moving my gateway from downstairs to upstairs

I moved my gateway, wifi extender and modem upstairs to my room from the basement. The xfinity app says my gateway is offline but the wifi extender is online. I only have half the things I use online that work. I have 2 computers with 1 of them working sometimes and the other will not load the work

Question

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I am having the same issue. I pay the extra $7 for the ad free bundle yet I still have adds. When I called no one was able to help me.

user_z76elw

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15 hours ago

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hulu disney bundle with no ads

I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic

Question

Hi there, @JJPdakota ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience, I'll be more than happy to look into your billing concerns. Please be assur

XfinityRichard

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15 hours ago

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Cannot reach billing specialist

I am trying to reach a billing specialist, but the Xfinity Assistant continues to be stuck and will not connect me. Service was canceled a day before the service was set to renew and I have an email confirmation, but an amount due is still on the account and I need to speak with someone to resolve t

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I’m thinking about leaving Comcast/Xfinity altogether. I pay too much not to have ABC one of my main channels. This has forced me to consider other ways to watch.

user_w5tnde

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15 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

J

Cannot reach billing specialist

I am trying to reach a billing specialist, but the Xfinity Assistant continues to be stuck and will not connect me. Service was canceled a day before the service was set to renew and I have an email confirmation, but an amount due is still on the account and I need to speak with someone to resolve t

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Billing

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