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Fixed! Turned in all boxes and replaced with Apple tv4k. Stream only is the answer.
Turner channels pixilation
TNT, TBD and Tru tv have been unwatchable the last few weeks. This is happening on all TVs. I have unplugged and reset all the cable boxes and modem. Any help?
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i am having the same Peacock activation issue. Will xfinity be sending out emails when the issue is resolved?
2-Year Peacock Premium Subscription - Unable to Activate
Summary: My Xfinity plan includes a two-year Peacock Premium subscription, but I am unable to activate the subscription. Background: I have been through all of the help articles and multiple rounds with customer service on live chat and on the phone. I was twice told that I would receive a new email
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Concern moved here to the Customer Service help section.
Possible Xfinity Scam
I've been getting phone calls from someone claiming to be from Xfinity they said I have a security issue with my internet modem. The said foreign Ips are logging into my modem. He didn't even know I'm not using an Xfinity modem. He said he was going to disconnect my modem and wanted me to log into m
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Exchange Xfinity NOW modem
How do I get a new working modem for Xfinity NOW? The technician was at my place this morning and confirmed my modem was broken but didn't have replacements. (He didn't even really seem to understand the Xfinity NOW program.) Xfinity retail locations will not swap it out and I don't think you can us
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Hello, user_i1odbv. Thank you for reaching out via our Xfinity Community Forums. I am sorry to hear you are having internet issues and I would be happy to troubleshoot this with you to see if we can help here on online or if a tech needs to come take
No box for cables outside my house
Hello- I am currently having problems with my internet. There no box for my cables outside. The cable is simply screwed to the siding and I noticed one of the rings has cracked and fell off. Perhaps this is part of my problem? What do I do from here?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancel service
Need to cancel, can't wait on hold anymore and I'm not available for a call back.
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No tv go channels. Only on Apple TV 4K devices. Can’t view channels past 3491.
Missing channels
We have the Xfinity X1 service but are trying to switch from using cable boxes to using the Xfinity stream app on our tVs that are capable of it. We have a TV that has an Apple TV box and we installed the Xfinity stream app. However, many many channels are missing including some of our favorites lik
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No box for cables outside my house
Hello- I am currently having problems with my internet. There no box for my cables outside. The cable is simply screwed to the siding and I noticed one of the rings has cracked and fell off. Perhaps this is part of my problem? What do I do from here?
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What was the solution? I have this problem
Missing channels
We have the Xfinity X1 service but are trying to switch from using cable boxes to using the Xfinity stream app on our tVs that are capable of it. We have a TV that has an Apple TV box and we installed the Xfinity stream app. However, many many channels are missing including some of our favorites lik
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Hi there, @user_6j5f0k I'm sorry for the trouble you are experiencing. Since it's been a few days since you last posted, are you still having trouble getting a picture?-Richard
No picture on Xfinity Stream on Apple TV
I have sound but no video. I have update app, powered everything on and off but nothing works. I had. Video on this tv and app for 2 months - now no picture (but sound and I can see Guide, etc.)
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At Wits End With Billing Issues
Hello, I have been dealing with nothing but billing issues since last month in October and I can't handle it anymore. In the last week I've made probably 20+ attempts at setting up payment arrangements that my account were allegedly eligible for, per 15+ different agents saying was eligible. The cha
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Billing
user_kta3lb I definitely understand how frustrating this is. I'm happy to double check and see if your location shows that you are eligible for the faster speeds and if it's an issue of the plan you are on, or if a modem may need to be provisioned. J
When can I expect mid-split at my house?
I've been patiently waiting for the new mid-split speeds to become available and the silence from Xfinity is deafening. If I put some of my neighbors' addresses into the broadband labels site, the new mid-split speeds show up, but at my address they still do not. My home is near an intersection, but
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@user_0o8hn6 Hopefully your phone is unlocked now. If not, try powering it off, and back on.
Sim Lock Issue
Good morning! I paid off my iPhone 15 yesterday morning in the amount of $172.97. After speaking with a chat agent, I was told the unlock request was placed and would completed within 24 hours. That was yesterday around 8 AM EST and it is currently 10:30 PM EST, my phone still says it is sim locked.
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Than, you for the prompt response @XfinityJeniece, but this is disappointing to say the least. If Comcast has an actual plan to finish the upgrade that they obviously already started in my area, then surely someone has a timetable. The least they cou
When can I expect mid-split at my house?
I've been patiently waiting for the new mid-split speeds to become available and the silence from Xfinity is deafening. If I put some of my neighbors' addresses into the broadband labels site, the new mid-split speeds show up, but at my address they still do not. My home is near an intersection, but
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You don't need an attenuator ! The upstream power is already too high (out of spec on the upstream OFDMA channel) ! An overall attenuator pad will only make it higher / worse. You need to have the attenuation reduced / improve the connection quality.
12 DB attenuator for Xfinity Enhanced Speed areas
My service area was recently upgraded to the enhanced speed tiers. Where can I acquire a 12 DB PAD (attenuator)? My concern is the UPLOAD & OFDMA. Channel 1-32 Download channels: -1 to 1 DB. OFDM is 1 DB for 611 MHZ OFDM is 3 DB for 803 MHZ UPLOAD 49-50 DB for 4 channels OFDMA 57 DB Xfinity my modem
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user_k1haig Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Modem Upgrade Email Error
Just received a notification for the upgrading of my X7 modem. Went thru the steps till the final confirmation page getting the same error. Reload page and try again, no matter what browser I am using. Would like to be able to upgrade to the x10 modem.
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OsoRexx I really appreciate your due dilligence on troubleshooting. I'd like to get a look at the signals and run some additional troubleshooting steps on our end. Please send us a DM to Xfinity Support with your full name and address to get started.
XB10 Internet Speed Issues
I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m
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user_uatwsf I would be reaching out to see what is going on if I were in your shoes too! Our team is here for you and would be happy to take a look at your account with you. Please send us your full name and complete address via our DM. How to
Now TV
So when I signed up for a new internet service and got the details of what my bill was gonna be I'm curious why I'm being charge for NOW TV when I did not have it in my final billing description. Seemes kind of shady if you ask me and I can figure out how to remove the monthly charge from my bill
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user_37krol Hello and thank you for reaching out via our Xfinity Community Forums. We're currently experiencing a temporary issue with the activation of new Peacock Premium offers. Our engineering team is aware and actively working on a fix. Th
2-Year Peacock Premium Subscription - Unable to Activate
Summary: My Xfinity plan includes a two-year Peacock Premium subscription, but I am unable to activate the subscription. Background: I have been through all of the help articles and multiple rounds with customer service on live chat and on the phone. I was twice told that I would receive a new email
Question
@user_x83vuw Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
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Can't connect to this network
The network does not connect with my laptop
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