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Hello, @user_p375bx I would first try to stop and reverse the payment with your financial institution. If it's too late we can submit a ticket to research the payment and move it to the right account. Could you please send our team a direct message w
Paid my wifi bill with a closed checking account
I went to pay my bill and accidentally paid with a closed account it says the payment process but i was on the phone with eastern bank and they confirmed they closed the account. How am i able to i guess get that money refunded because it processed and pay with the correct card
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What should i do about the situation
Paid my wifi bill with a closed checking account
I went to pay my bill and accidentally paid with a closed account it says the payment process but i was on the phone with eastern bank and they confirmed they closed the account. How am i able to i guess get that money refunded because it processed and pay with the correct card
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i been a customer for almost 10 years
Free Year of xfinity mobile? yeah right…
i have been struggling for the past week with this “free year ” promotion they are taking the longest time and always transferring me why can’t you just honor the deal you put out instead of making me jump through all these hoops.
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@user_zg50ac Ok so even though the signal status values looked OK at that snapshot in time, the error log entries confirm that something is going on. Perhaps there is noise ingress into the line(s) / an upstream channel / return path impairment som
Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log
I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode
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Hello user_0ohupv. Thank you for placing the order online for one of our Xfinity wireless gateways! I'm sorry that you have not received any details regarding the status or shipment of your order. I have a feeling that there may have been an issue wi
Xfinity Gateway
I ordered an Xfinity Gateway modem/router online a few days ago, and at the end came to an Equipment Summary page which I screenshotted. Subsequently I have not received a confirmation email or tracking number. How can I find out the status of my order?
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Your response does not make sense!! My devices "remember" the hotspot "xfinitywifi" and WILL CONNECT, but there is NO INTERNET! This is why I think the problem is with the hotspot, not my devices. I have no idea how to "find another hotspot to connec
Xfinity hotspot doesn't have internet access.
A hotspot I frequently depend on is currently offline, and the only way I've discovered to fix this is by sending a direct message on the forum. I hope this gets resolved soon, as hotspots in my area tend to be unpredictable. If anyone has an alternative solution, I would appreciate hearing about it
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Thanks very much for the additional information, that I would be getting the XBB model "Depending on what your level of service is". Might you be able to expand on that comment? And would I qualify? I have been a happy Xfinity cus
equipment upgrade
I received an email from Xfinity suggesting an equipment upgrade but it does not say which model I would be getting? How can i find out? I did get this information from their chatbot: The replacement Wi-Fi gateway, specifically the Xfinity Advanced Gateway (XB7 and higher), does have four Ethernet p
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Paid my wifi bill with a closed checking account
I went to pay my bill and accidentally paid with a closed account it says the payment process but i was on the phone with eastern bank and they confirmed they closed the account. How am i able to i guess get that money refunded because it processed and pay with the correct card
Question
Xfinity Gateway
I ordered an Xfinity Gateway modem/router online a few days ago, and at the end came to an Equipment Summary page which I screenshotted. Subsequently I have not received a confirmation email or tracking number. How can I find out the status of my order?
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Customer Service
I absolutely understand your concerns, @user_fro8us, and I'm glad you've reached out to our Digital Care Team for answers! I'll do my best to help :) To start, do you see both modems in the app? If so, you might be able to follow these steps for retu
Sent 2 Modems and More Issues
Hello, I recently upgraded my internet service that comes with Peacock Premium and Disney+Hulu. Here are my current issues: Sent 2 XFI modems, how do I send the extra and old modem back? I activated new XFI modem on the app, my account shows pending activation (is this modem specific?) Unable to cre
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Complaint. Service outage
Internet Service has been out for over 9 hours. Tried to get a service rep and was told I can’t because the internet is down. That’s just ridiculous. I pay handsomely for a service and can’t even talk to a rep!?!
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Good morning @modelskimz, and thanks @EG for moving this post over. Depending on what your level of service is, you would more than likely receive an XB8 gateway. You can find more information about the XB8 here. Let us know if you have any further q
equipment upgrade
I received an email from Xfinity suggesting an equipment upgrade but it does not say which model I would be getting? How can i find out? I did get this information from their chatbot: The replacement Wi-Fi gateway, specifically the Xfinity Advanced Gateway (XB7 and higher), does have four Ethernet p
Question
user_2jy1hz Good afternoon! Thank you for reaching out to our Xfinity Forums Team regarding your TV services. Can you please provide some details on what's happening? Do you have a blank screen, are you getting an error message or code?
TV Service out.
My TV Service has been out for a week. No one will come to fix for another week. I would like to cancel my TV service.
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@user_n95276 wrote; I have the phone app installed, but still don't see a bridging option. You may have to enable Admin Tool access first; https://www.xfinity.com/support/articles/admin-tool-access Open the Xfinity App. (You'll
2.4 printer will not connect to XB8
1) printer worked fine on ATT until I moved to Xfinity 2) I split the bands, 3) SSID's are different for 2.4 and 6ghz band 4) Passwords are different for each SSID 5) I cleared old network setting from HP5100 - it's a 2.4 radio only 6) ioT's lose connection a) thermostat first b) door lock 7) I turn
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? can anyone answer this question for me? Also getting through via phone is horrible horrible. yet upon getting a sale wow do they pick up, but customer service is awful. Seriously thinking of changing to Tmobile.
INTERNET BOX
Just have a question regarding my internet box. it doesn't seem to keep service very well. if i trade it in for a new but same model box) I was told that I would be charged for it? if it's not working and I'm already getting billed for this by renting it why would i be charged for an equipment that
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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INTERNET BOX
Just have a question regarding my internet box. it doesn't seem to keep service very well. if i trade it in for a new but same model box) I was told that I would be charged for it? if it's not working and I'm already getting billed for this by renting it why would i be charged for an equipment that
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