Xfinity Community Forum

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This does not work! I've tried dozens of times. You're holding my number hostage and making it impossible to get the PIN. This is illegal and based on the dozens of other posts about this it wont take long for a class action lawsuit. Give us our PINs

user_1y402p

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3 hours ago

to the conversation:

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Transfer Pin DOES NOT send

I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo

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I also note that the "guaranteed rate" that you took away ($75) is more than your current guaranteed rate of $50! Insult to injury!!

user_3tgn8b

commented

3 hours ago

to the conversation:

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U

5-year Guaranteed discount taken away

I went into an Xfinity store to add a single additional TV box to my existing bundled account. The agent processed it incorrectly as a full plan change, which completely stripped away my active 5-Year Price Guarantee and caused my internet bill to jump by $65. I need a corporate care agent to manual

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

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U

Customer service

Second WiFi outage in a few months — 5-day wait for technician I have once again completely lost my Xfinity WiFi service. This is the second major outage in just a few months, and I am now being told I have to wait five days for a technician. This is unacceptable for a service I pay for. I am asking

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Billed $130 for unactivated eSIM - Chat only refunded $60 (Ref: 908718512316875301)

Hello. I was erroneously charged $130 for an eSIM line that was never activated or downloaded (0.0 KB usage). I just finished a chat where the agent canceled the line and issued a partial $60 refund under Chat Reference #908718512316875301, but they could not queue a supervisor to credit the remaini

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Plan

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user_1t1jm7 Hi there! We understand how frustrating it is to set aside time for two appointments and have the technician not arrive. Is your Internet completely offline, or are you experiencing slow or intermittent service? Also, does the Xfinity app

XfinityAirelle

commented

3 hours ago

to the conversation:

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Internet

Tech not showing twice to work on internet service.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

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U

Customer-owned MB8611 stuck in Xfinity walled garden despite successful DOCSIS connection

I have a customer-owned Motorola MB8611 DOCSIS 3.1 modem. The modem shows Network Access: Allowed, Boot State: Operational, Configuration File: OK, all downstream/upstream channels locked, downstream SNR around 40–43 dB, downstream power around +6 to +8 dBmV, and upstream around 42–46 dBmV. My route

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I'm having the same issue! They refused to give me a transfer number and instead told me they'd change my services to lower my bill. This smells like a lawsuit Xfinity!!!!

user_1y402p

replied

3 hours ago

to the conversation:

0

Transfer Pin DOES NOT send

I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo

Question

ivyteohgh, Hi there! Thank you for taking the time to provide such a detailed explanation. I can absolutely understand your frustration. If you were quoted a specific promotion and expected your bill to be around $38 per month, having to call m

XfinityGabriel

commented

3 hours ago

to the conversation:

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I

Xfinity Billing Issue Not Resolved after 3 months

I switched to Xfinity Mobile in June 2026. Upon sign up, I was told that I will be getting my 1st mobile line FREE for the first 12 months and second line for $30 Mobile Select Plan per.month. Besides, I also got a new phone offer or discount that I can get a new Pixel 10A phone with a single time p

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

0

U

Internet

Tech not showing twice to work on internet service.

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user_nhoh95 Hi there! Thank you for sharing the trouble and delay we are having with the cable box. I know it's a bummer when we can't enjoy our TV service. It seems like that may be an estimated shipping timeframe that was shared as it can take up t

XfinityPaula

commented

3 hours ago

to the conversation:

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U

Need a new cable box

My cable box has failed and I am being told I have to wait four days for a replacement. This is rediculous!

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user_nhoh95 Hi there! Thank you for sharing the trouble and delay we are having with the cable box. I know it's a bummer when we can't enjoy our TV service. It seems like that may be an estimated shipping timeframe that was shared as it can take up t

XfinityPaula

replied

3 hours ago

to the conversation:

0

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Cable box not working

My cable box got wet and isn't working anymore

Question

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Customer-owned MB8611 stuck in Xfinity walled garden despite successful DOCSIS connection

I have a customer-owned Motorola MB8611 DOCSIS 3.1 modem. The modem shows Network Access: Allowed, Boot State: Operational, Configuration File: OK, all downstream/upstream channels locked, downstream SNR around 40–43 dB, downstream power around +6 to +8 dBmV, and upstream around 42–46 dBmV. My route

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Customer Service

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Xfinity Stream App not working through our Roku Stick

Yesterday, Xfinity was working on the lines to update our cable and internet services. Now, we cannot get our Xfinity Stream App to work on our Roku Stick. We are now receiving the error code TVAPP-00231. What do I need to do to fix this issue?

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Xfinity Stream Website

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@user_4erqx1 If you cancelled Netflix on June 30th you wouldn't still be charged for it in August and September. How did you cancel Netflix service? Did you go to the Netflix website and remove Xfinity as the biller, or did you reach out to one of

XfinityOrlandoM

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3 hours ago

to the conversation:

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refund for Nexflix service

I canceled Netflix service on June30,2026. I was told even though the service was canceled, I still have to pay for July, Aug,, and Sept, $19.99. Why?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

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U

Nfl ticket

If we have internet with you How do we view nfl ticket on TV What is cost& directions to access it

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Great questions, @Eaboyle57! I'm so glad you reached out. We'll always do whatever we can to help :) Here's what I suggest to start: Identify the Device via MAC Address - Check MAC Randomization: Modern smartphones, tablets, and laptops (iOS, Andro

XfinitySara

commented

3 hours ago

to the conversation:

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Notification that a new device connected to my network, over 30 connected devices...which one is it?!?!

I can eliminate most of the devices as one that I am aware of or regularly use, but is there any way to determine which device triggered the notification? Is there any "connection time" that I can see? Device details is useless.

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

0

2

U

5-year Guaranteed discount taken away

I went into an Xfinity store to add a single additional TV box to my existing bundled account. The agent processed it incorrectly as a full plan change, which completely stripped away my active 5-Year Price Guarantee and caused my internet bill to jump by $65. I need a corporate care agent to manual

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

0

U

Xfinity Cancellation Confirmation

Hello, I have cancelled my Xfinity on the 8th of September. I log into my account but it seems active and still shows my bill due this month. Please help me navigate this and confirm with me that my service is cancelled. I do not want to be billed for the days I haven’t been using Xfinity.

Question

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5-year Guaranteed discount taken away

I went into an Xfinity store to add a single additional TV box to my existing bundled account. The agent processed it incorrectly as a full plan change, which completely stripped away my active 5-Year Price Guarantee and caused my internet bill to jump by $65. I need a corporate care agent to manual

Question

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Billing

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

0

U

Billing

Why has my bill gone up from about $80 to $140 since from last month? Ravi

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