Xfinity Community Forum

f-ed_by_x, Thanks for reaching out to Xfinity Support. I would be happy to go over your options for new promotions. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so

XfinityAngie

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16 hours ago

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Billing/Plan Pricing Discrimination

I am currently reviewing internet plan options for my service address and am seeing two different prices for the same plan depending on account status. When browsing while signed out (as a new customer), the plan is displayed at $100/month(5 Year Guarantee). When I sign in to my existing Xfinity acc

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Hello, I am trying to cancel my home internet plan. Please let me know how to do this online.

jaamorri

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16 hours ago

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Canceling Internet Service

Hi, how do I go about canceling my Xfinity internet service? I'm not seeing an option online.

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Email

Need email to xfinity

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Customer Service

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FE

In my area the 5 year, 1GB plan is $100/month for existing customers and $50/month for new customers. Xfinity really likes [Edited: "Inflammatory"]

f-ed_by_x

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16 hours ago

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Billing/Plan Pricing Discrimination

I am currently reviewing internet plan options for my service address and am seeing two different prices for the same plan depending on account status. When browsing while signed out (as a new customer), the plan is displayed at $100/month(5 Year Guarantee). When I sign in to my existing Xfinity acc

Question

@user_s4ls0m Thank you for making us aware of your experience with these Apple watches. I would be more than happy to review your account to see what we can do with this unexpected charge. Please send a direct message by clicking the chat icon in t

XfinityRaul

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16 hours ago

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"free Apple" Watches scam

I purchased a new phone in October of 2024. I was offered 2 "free" Apple Watches. I told the salesman that I did not want them if there was any cost involved. He told me that there would not be. I believed him and took the watches. (He was also a new employee). We do auto pay and have not checked mo

Question

user_arw0ys Thank you for the additional information, and clarification! We can take a closer look at the status of your installation appointment. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In"

XfinityMartyR

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16 hours ago

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Customer service nightmare

extremely frustrated with Xfinity’s repeated failures in providing service. I had to take unpaid time off work to accommodate a scheduled appointment, waited hours at home for a technician who never arrived, and navigated an inefficient and confusing customer service process. This level of mismanage

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Asked to return equipment I never had

I recently closed my account and am being asked to return equipment that I never received. I use my own router and modem. The web portal claims I have a streaming FLEX box, but I never received one of those and have never used (or, to my knowledge, paid for) cable, television, or any form of streami

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Customer Service

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Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type

XfinityVictor

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16 hours ago

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Pixelation/Tiling of TV picture following “network enhancements”

Two days ago Comcast/Xfinity notified myself and my neighbors they were completing "network enhancements" in our atea and so our Xfinity services would be interrupted for most of the working day. After service was restored (and I got the all clear notification from Xfinity), I noticed all TV picture

Question

user_f3ul4f Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

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16 hours ago

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Order status

want to know my order status, the store told it should arrive in 2 days and hasn’t yet

Question

Hello @Carky313, thank you for taking the time to leave a post. You’ve reached our Specialized Corporate Digital Care Team, and we’re absolutely here to help with your complaint. I reviewed your comment, and I want to start by sincerely t

XfinityMarshante

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16 hours ago

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Corporate number

Why is it so hard to get a number for corporate as if you prevent customers from trying to make a complaint

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Other users with the same problem. Have you ever gotten a resolution???

user_s4ls0m

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16 hours ago

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"free Apple" Watches scam

I purchased a new phone in October of 2024. I was offered 2 "free" Apple Watches. I told the salesman that I did not want them if there was any cost involved. He told me that there would not be. I believed him and took the watches. (He was also a new employee). We do auto pay and have not checked mo

Question

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"free Apple" Watches scam

I purchased a new phone in October of 2024. I was offered 2 "free" Apple Watches. I told the salesman that I did not want them if there was any cost involved. He told me that there would not be. I believed him and took the watches. (He was also a new employee). We do auto pay and have not checked mo

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Customer Service

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user_hcf6kr Hello, I hope you are having a great day! Did our tech already visit your home?

XfinityVictor

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16 hours ago

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Xfinity Stream App not working on all my Roku devices!

Help! Roku Tech Support!The Xfinity Stream App on all my my Roku devices both in Florida & in Pennsylvania……none of them will load my full live TV channel line-up as it does on all my Apple devices. ….it only loads five live TV channels: Season Pass in Espanol and you can’t scroll up or down to the

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Order number: 3731200265209280346 - Deceptive Promotion

I signed up for a deceptive promotions from Xfinity Mobility for $40/month & no billing for 12 month. Xfinity started billing from November 2025. I reached out to customer service without any action and satisfactory answer. Anyone has similar issue and what do you do to get this issue resolved?

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Plan

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TestWizard Thank you for posting on our community forum so we can answer all the questions you have about your Xfinity bill and service :). Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the pag

XfinityEmilyB

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16 hours ago

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BIlling

Hello, I need help with my bill.

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I recently had a similar situation. I engaged Xfinity via the chat as its easier to speak to somebody that way. The chat agent informed me that I had a window of 9-11am. 3pm rolls around and nobody had contacted me. I called and got a c

user_mike1405

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16 hours ago

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Customer service nightmare

extremely frustrated with Xfinity’s repeated failures in providing service. I had to take unpaid time off work to accommodate a scheduled appointment, waited hours at home for a technician who never arrived, and navigated an inefficient and confusing customer service process. This level of mismanage

Question

Hello, @user_lmuqfc! I want to thank you for taking the time to create this post. That sounds frustrating, and I'm sorry to hear about this ongoing issue. When you see the "Connect to your home WiFi" error while actually sitting on your couch, it&rsq

XfinitySara

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16 hours ago

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Cannot watch xfinity stream at home on home network

I cannot use xfinity stream in my own home since I moved in here 6 months ago, i have my own modem. All devices I have tried are connected to the home network. I am charged every month for this service but have got no help. and there does not seem to be solutions for multiple reports of this happeni

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We'd love to help as much as possible in reaching a full resolution to your concerns, OGVampire. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering &ld

XfinityAlfonso

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16 hours ago

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Customer Sales Reps Lying About Us being able to have service

Hello, I figured or heard this is closer to the higher up. Short story simple: customer sales service reps are saying location is serviceable after disconnection(They pretty much said, yes but we are going to collections to figure out yada yada), anyway the current situation is. Reps have restored m

Question

... I have Xfinity cable and Verizon wi-fi ... https://www.xfinity.com/support/articles/x1-flex-paid-movies-apps says: To use (some of) these apps, you’ll need ... Xfinity Internet service (any level). And I don't think that means "internet servi

BruceW

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16 hours ago

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apps will not open

I get an error message every time I try to access an app like Youtube or Hulu. I have Xfinity cable and Verizon wi-fi. Here is the error message I get.

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I want to clarify a few things, because your response mischaracterizes the issue and is sidestepping the real problem here, which is absolutely infuriating. My Ring camera is working because I temporarily have access to a neighbor’s Wi-Fi. It is not

user_arw0ys

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16 hours ago

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Customer service nightmare

extremely frustrated with Xfinity’s repeated failures in providing service. I had to take unpaid time off work to accommodate a scheduled appointment, waited hours at home for a technician who never arrived, and navigated an inefficient and confusing customer service process. This level of mismanage

Question