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Previous Customer Question About Existing Coax Line
I wanted to use the existing coax line that is run to my room, but it's connected behind the restricted access panel and not the customer access panel. I was searching on what to do and the answers vary, with the main answers being that Xfinity will charge 100 dollars as a service fee and label it a
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Customer Service
Worst customer service ever
I’m canceling my service with Xfinity again today. They are super ridiculous. They don’t follow through to what they said. They tried to take more money out than what they agreed to and then I called to straighten everything out and the guy told me everything straight and I wouldn’t have to worry ab
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Customer Service
Closed
Change Plan to Internet Only
I'd like to remove TV and Voice from my current plan and keep internet only. I couldn't find an internet-only option through my online account. I have my own Xfinity-compatible modem and use the Xfinity Stream app, so I don't need any rental equipment. Before making any changes, please confirm the t
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Customer Service
Channel not authorized v58
We have 2 TiVOs with cable cards and an Xfinity X1 box. Turner Classic Movies (channels 890 and 41) stopped working on all devices this morning. Getting the "this channel is not authorized (V58)" error. We pay for the package that includes TCM as well as most sports channels. All other channels like
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Channels and Programming
Charged for equipment that I returned a long time ago
Hi, I was trying to lower my bill since my promo expired, and I realized that we have been getting charged for a router that we dropped off about 2 years ago when we got an updated one. I couldn't get through to anyone on the phone so I thought I'd try this route. I looked up if anyone else had this
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Billing
I'm staying now!
I was leaving until Caitlin Clark teamed up with Cookie Monster. That was the best!
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Xfinity Stream Website
user_vzcnuc, thank you for letting us know. I'm going to move us into a direct message, so we can gather more details about the location. I'll also gather some contact information to keep you in the loop each step of the way. I ask that you rea
Damaged Outdoor Demarcation Box Needs Replacement - Exposed Wires.
Damaged Outdoor Demarcation Box Needs Replacement - Exposed Wires.
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Upstream OFDMA instability, T3 timeouts and packet loss
My OFDMA upstream channel (ch 43) changes profile on a fixed 10-minute timer. Every 10 minutes it moves from profile 10 to 12, then falls back to 11 and 10, usually within a few minutes. I notice an increase in packet loss and frequent T3 timeouts during these profile changes. After replacing the wi
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Your Home Network
Subject: Urgent Escalation – Massive Spam/Phishing Attack and Failure to Resolve Email Issue I am requesting immediate escalation to Xfinity Corporate/Executive Customer Relations regarding a serious and ongoing issue with my Comcast.net email accoun
Xfinity support
I recently transferred over from Verizon to Xfinity at the Xfinity store on Centerton Rd. in Mt Laurel. I was helped on different occasions by Keith [Edited: "Personal Information"] and Zoey [Edited: "Personal Information"]. These employees went above and beyond to help me and make my experience a p
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Damaged Outdoor Demarcation Box Needs Replacement - Exposed Wires.
Damaged Outdoor Demarcation Box Needs Replacement - Exposed Wires.
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Customer Service
coach36, to confirm, are you checking your Comcast email directly through the Xfinity website, or are you using a third-party email app such as Outlook, Apple Mail, or another email client?
Slack emails do not get to my comcast email.
Slack emails do not get to either my inbox nor my spam folder in my comcast email. This is for both a new invite, for which I've verified the sender has the correct address, and for a auth code to log into another slack account.
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Plan Change?
I'm an existing Xfinity Internet customer paying approximately $114/month for 600 Mbps. AT&T Fiber has now become available at my address, including 500 Mbps service for $60/month. Before changing providers, I'd like to review any current loyalty, retention, or promotional pricing available on my ac
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Your Home Network
No, I don't think so. There was a set of them I wasn't able to send to, or the other end wasn't accepting from comcast last month, but no, I'm not aware of any others I'm not receiving.
Slack emails do not get to my comcast email.
Slack emails do not get to either my inbox nor my spam folder in my comcast email. This is for both a new invite, for which I've verified the sender has the correct address, and for a auth code to log into another slack account.
Question
Sounds like I may need to take a closer look at your account. Please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging
Xfinity reward error message
I recieved this message, when I tried to redeem a reward: Membership - Access Your Rewards or Sign Up Today. A rendering error occurred: Cannot read properties of null (reading 'fields).. This been going on for 5 days now. Please help. Best, Vivian
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cannot send email from Spectrum through Outlook
I am having the same problem as outlined in a post from 1/18/2025 with the same title that I've used here. The rest of that initial post read as follows: "I am unable to send email from my Spectrum rr.com email account through Xfinity network. Receive error code 1130. Task '[Edited: "Personal Inform
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Thanks for the reply. Actually over the past several days it has not been perfect. After initial success, the internet now does drop when I move between zones. I turn my device off - then it works for several days and then it is back to
Mesh network drops when I move around
I just got a xfi gen2 pod to help coverage when in my basement. I was dropping internet coverage on my phone when going into my basement - turning wifi on and off (on my phone) helps, but I am trying to avoid that. I found this thread https://forums.xfinity.com/conversations/your-home-network/iphone
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I tried every reward and they all like this error I shared.
Xfinity reward error message
I recieved this message, when I tried to redeem a reward: Membership - Access Your Rewards or Sign Up Today. A rendering error occurred: Cannot read properties of null (reading 'fields).. This been going on for 5 days now. Please help. Best, Vivian
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You can split your XB8's broadcast into two bands, each with its own SSID and password. Log into 10.0.0.1 → Connection → Wi‑Fi → Edit. Turn off ‘Combine bands’ to separate the frequencies. After saving, you’ll see separate listings for 2.4 GHz, 5 GH
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ioT device connection requiring 2.4 Ghz
I purchased a Feit Electric Smart Water Sensor that requires a 2.4 Ghz Wi-Fi network. We have an Xfinity Technicolor XB8 Gateway at home. I cannot get the sensor to connect to WiFi. Is there an extender available that can be configured to only extend the 2.4 Ghz band so that I can get the sensor to
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