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Damage to cable box on my property
During the winter I received messages indicating Xfinity was upgrading my service and would be working on the road and my driveway to enhance my experience. At one of the boxes along my private driveway, the truck slid in the snow off of the driveway and destroyed the cover of the cable box. The lid
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Customer Service
I am (suddendly) having the same issue: emails from some important (to me) people are just recently being sent to the spam filter and not being sent to my email client (Thunderbird). I have marked their emails as not spam and I have added the email a
spam filtering legitimate emails
My personal Comcast email address will not accept legitimate emails into my inbox. All emails go to spam folder. Despite my having indicated that they are "not spam". Also despite my adding the specific sender address to address book. Nothing fixes this except completely turning off spam filtering.
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Why would we want a different package when we can't even get the channels we are already paying for? I will be switching if they don't fix this soon. I pay over 300 a month, I should be able to watch ABC, which as other people have said, is a free ch
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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The Master's CBS broadcast starts in 2 days. If my local CBS channel isn't on by Saturday, April 11th at 10 am I'm cutting the cord with Xfinity!
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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user_necd6u Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Error 481
Im trying to update my payment method in Xfinity Mobile. This is the error: { "service": "WalletService", "message": "", "payload": { "timestamp": 1745503357305, "type": "com.comcast.payment.core.exceptions.ErrorResponse", "id": "wallet-service", "actions": {}, "details": "messages": { "PAYMENT-6008
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Hi user_ggtk6c! I'm sorry to hear about the complications you've experienced trying to reach support. Please know my team is always here to assist you with your service needs. Please let us know how we can help.
Service terrible customer service is worse
I have been a customer for over 40 years! The company and service used to be spectacular. It is horrendous now. I can't use my TV 3-4 days a month- I have to replace my boxes every every 3 months. Now I can't answer my phone- everytime someone calls I answer and they can't hear me. I can hear them.
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@user_0qkz30 Hi there and welcome! You've reached the right place for assistance and we can definitely check out the current offers to help with your billing. Can you please send us a direct message with your full name and service address? To
Regarding my Bill
I am a 70 year old retired senior. My bill is to high. I either need a lower cost or will need to cancel my service. Can someone help me?
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@Charles4081 We appreciate the feedback and apologize for making you feel like the issue was yours. We cannot always recreate the issue if we are in different parts of the country. We would need to look at your account specifically in Direct Message
Cannot record bravesvision
I have access to the new Bravesvision channel (1254) and have watched games live Friday and Sunday. However, every time I try to set a future game to record I get an error code. Today it was code 403 which just tells me something went wrong. I have a team recording set (from last year) but that is s
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user_qwm9nr Got it. Let's pull up your account and see what we can do. Please send us a DM with your full name and address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or visit Xfinity Direc
unlimited data link error
I am looking to add unlimited data to my plan, but the link https://xfinity.com/buy/plan/checkout/XFINUDAT always directs me to an error message. Is there a way I can add unlimited data to my plan? Thanks!
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Good afternoon @user_cm1e3. Could you elabroate a bit on the exact issues you are having with your email?
Email issues
I DONT really have any Idea What Xfinity Is doing but I can say they are not Doing their jobs as I have had several Issue With my emails I'm nm ot Getting them I lost my I For that was in the folders that's I Created and Had a Rule Setup so if It is come Certain e-mail / Business move it To The resp
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@rraub I've never seen anything like what you describe here or on other AV sites. Certainly sounds like a Sony TV issue. It's hard to imagine how a TV set to use its own speakers with HDMI-CEC turned off would switch to external sp
XG1v4-A
Will you please provide instructions how to disable “fast start” / quick boot on an Xfinity XG1v4-A?
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Yes, I'm already signed in under my primary account. Whenever I click the link, it takes me to an error message.
unlimited data link error
I am looking to add unlimited data to my plan, but the link https://xfinity.com/buy/plan/checkout/XFINUDAT always directs me to an error message. Is there a way I can add unlimited data to my plan? Thanks!
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@user_wucvo7 I understand your frustration. We'll be more than happy to submit your feedback. Please send a DM if there's anything else you'd like to add.
Complaint department
I am writing to complain about Xfinity's lack of fixing my problem. The last call I had the help line, would not let me speak about my problem, only screamed (literally) to the point of him swearing at me an I finally hung up. What kind of service is this. I have been trying to get security codes to
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user_65exea Honestly I appreciate your feedback and letting us know, but I can't speak to what tools the agent might have been using and the only AI system we have is our Xfinity Assistant Chat. We do have the ability to use Google to search for answ
Gen 1 Pods Won’t Come Online
I had 1 pod from previously and just bought 3 pods off eBay. One pod will connect but the other two won’t. I’ve been back and forth with the chat bots and agents several times but haven’t gotten any new information about why this isn’t working. I am able to wirelessly add them toy device list, then
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Regarding my Bill
I am a 70 year old retired senior. My bill is to high. I either need a lower cost or will need to cancel my service. Can someone help me?
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Billing
user_qwm9nr When you are signing in to your account to add unlimited data are you using the Primary account username and password?
unlimited data link error
I am looking to add unlimited data to my plan, but the link https://xfinity.com/buy/plan/checkout/XFINUDAT always directs me to an error message. Is there a way I can add unlimited data to my plan? Thanks!
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user_qp6dwe Welcome to our Xfinity community forum! You've reached the perfect place to get help with all your internet questions :). What is the make and model of your modem? What is the make and model of the WiFi extender you'd like to activate?&nb
I want to activate a wifi extender, but i will not download your app. How can i do that
I want to activate a wifi extender, but i will not download your app. How can i do that
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need to stop auto payment
Tatsiar
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4 hours ago
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Auto payment
When is my next auto payment and how much?
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