So the original speed baseline I received over WIFI the day of the ORIGINAL installation was 793.1MBs with 6ms latency. I have NEVER been able to get this speed again through WIFI or wired connection.  I even upgraded directly to a new wired co

Let's look further into this for you, user_maur2f. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click

@user_u6hov8 Thank you for connecting with us about your concerns. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

Thanks for your comment, user_nssyyn. I'm sorry to hear you're experiencing a similar issue. We can help! Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message

Why bother when you are the one telling me their is an outage with a resolution time that constantly moves. You did upgrades in our neighborhood and now your service is unreliable at best.

user_edcqal thanks for following up with us, did this remote previously work better for you originally but now the performance has worsened? Or have you always had concerns with the remote?

I checked every device in the connected, paused, offline and connection point. None have the pause button.

I’m having the same issue. Moved and received a new account number and Peacok says Your Xfinity account is already linked to another Peacock account.

user_e92521. Those are the two options we have, correct. We still need both IDs to complete the change of ownership or for you to visit us at the nearest service center to present the POA. 

Just for the record, I do not feel like you want my business.

We appreciate you reaching out through our community forums, user_3xhi3l! Is the Peacock Premium offer part of your Xfinity Membership tier, internet subscription, or Streamsaver? Also, can you provide more detail as to what's happening when you try

Just so I understand Comcast's policy. I can drive over 3 hours each way to take a document to a store, or I can get a driver's license for my father even though he has zero financial responsibility for the account since I have Durable Power of At

@user_maur2f Gotcha. Yeah there should be a purple unpause button right below the Paused icon in your 2nd screenshot. Can you back to the Wifi tab and select View all devices, find the specific device on that list and see if it looks the same when yo

@user_292yek​ the only fix I found was to dump Xfinity and go with a Gmail account. The tech support agents are pretty much all morons who haven’t got a clue what’s going on.