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Xfinity payment issue
I have had one of the most frustrating and disappointing experiences with Xfinity over the past several years. About five years ago, when I initially moved, I provided my correct address, yet my equipment was sent to the wrong location. This created unnecessary complications right from the start. Af
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Billing
user_ykil5q, We certainly will review this further with you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy t
Existing wire cutoff
I’m moving my service on April 25 but I noticed the wiring at the new place is cutoff. My landlord mentioned that my ISP should be able to provide whatever is needed to reconnect the wiring and activate the internet, can you confirm if that’s correct? I initially tried to set the move online and saw
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Thank you for getting this moved over EG, and hello user_sn3vah! I appreciate you bringing your concerns to our community, and we're here to help 👍 Above all, we never want your services to be offline or to be having consistent issues. In order for
Troubleshoot
The service to fix the issue on line has been done over a week I keep going to correct different issues and I get a blank screen no response.
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Network “upgrade” followed by daily outages for three weeks now
I live in the Atlanta metro area and received a text saying that Xfinity was “upgrading” their network in my area on March 26th (2026) and that it might affect internet and TV services for a day. This “upgrade” has turned into a three week (and counting) nightmare for customers who experience near-c
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Customer Service
Hello, @user_zbfuun thank you for reaching out over Xfinity Forums. Working from home myself I completely understand the importance of having your service up and running and would like to help with scheduling a repair visit. That is a great question
broken cord
I had xfinity come and install this cord so my wifi could start working for 100$ and then my landlord hired people to start working on a tree in my yard, they cut the cord outside and now my wifi isn’t working. is there any way you guys can come here and repair the cord for me for free or would it b
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Thank you for reaching out to our team here. I am sorry to hear about that experience and would be happy to look further into that issue from here if you would like. Can you send me a direct message with your full name and the address for where that
Bad experience trying to sign up for promotion
I just wanted to vent my frustrations with an ordeal I had to go through recently with a promotion for 5 year price guarantee through Xfinity. After ordering I was told to come pick up my equipment at an Xfinity store. Since I was on vacation I called customer service that I couldn't come in during
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Troubleshoot
The service to fix the issue on line has been done over a week I keep going to correct different issues and I get a blank screen no response.
Question
Hey there, @user_20c0zg, thanks for reaching out through Xfinity Forums regarding your request for the seasonal hold. Here is a link with the details on how to enroll: https://www.xfinity.com/seasonal. Let us know if you have any questions about the
seasonnal plan
I would like to go seasonnal from April 18 until October 24 2026. Number: [Edited: "Personal Information"] [Edited: "Personal Information"]
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section for assistance.
wifi tv in master bedroom
I have speed tested the wifi at the tv at 193. It still has spotty connection from time to time.... Need help
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Activating new modem
Can’t activate my own modem, app keeps forcing me into using the gateway option. Same with the AI chatbot on the phone. Need help
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Customer Service
Scripps contract negotiations
Any idea how much longer this will take to reach an agreement?
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Channels and Programming
DM sent. And no, there was no detailed list of what was going away, just what the packages were and importantly no warning that what I had was an irreplaceable legacy package. So very dishonest and deceptive practices on the part of Comcast.&n
Why is there no real customer serivce anymore?
Why is there no way to connect to someone other than that dreadfully bad AI chatbot or someone working in a boiler room overseas that lies to you? It was bad enough that I got swindled out of my legacy package and now have to pay substantially more every month for the same content (they lied by omis
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Thanks for meeting us here about your internet connection and experience. Sorry to hear about the trouble. We're happy to help. Please send us a Direct Message with your full name and complete service address. To start a Direct Message: Click
Not worth getting Xfinity
Our internet has been out for almost exactly two weeks, and just now we're getting a second technician to look at it because the people on the phone aren't able to do their job. Because instead of helping us, they are just trying to promote all the "amazing" benefits and packages of Xfinity while ha
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I would like access to my old email address.
I moved, and Xfinity is not a choice in my neighborhood. My email is about 30years old, I am [Edited: "Personal Information"] I am still able to login to the account, and i'm sure all my old mail is missing, but I have some accounts that use my comcast mail to verify me. I see that mail is migrating
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@XfinityNatalie I only know that my landlord purchased the property in October 2025 and renovated it. When I first tried to set up the service move online, it indicated that a professional technician would need to visit to check coverage. However,
Existing wire cutoff
I’m moving my service on April 25 but I noticed the wiring at the new place is cutoff. My landlord mentioned that my ISP should be able to provide whatever is needed to reconnect the wiring and activate the internet, can you confirm if that’s correct? I initially tried to set the move online and saw
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Slow internet speed
I have been a xfinity/comcast customer for decades. I started moving in to my new home. Went to the xfinity store and signed up for service at my new home but keep my old service for a month or so. Installer had to run all new cable from the pole to the house then inside. He set up everything all th
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Your Home Network
Hi there @user_x0rslt Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you confirm if you were able to review and approve the offer before it was added to your account?
dispute bill
I originally went March 6, 2026 into Xfinity on Harper, St. Clair Shores, MI, because my land line was not working. I spoke with a service person Shawn (Sean). He told me he had to put all of my information into the computer as if I was wanting a new plan to get a quote if I wanted to consider getti
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Bad experience trying to sign up for promotion
I just wanted to vent my frustrations with an ordeal I had to go through recently with a promotion for 5 year price guarantee through Xfinity. After ordering I was told to come pick up my equipment at an Xfinity store. Since I was on vacation I called customer service that I couldn't come in during
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Customer Service
user_u362h3 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
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Activating new modem
Can’t activate my own modem, app keeps forcing me into using the gateway option. Same with the AI chatbot on the phone. Need help
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