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@user_mdfb5v Thanks for making us aware that you're also having this freezing issue. I would be more than happy to help figure out a solution to this problem you're experiencing. So that we don't go over something you've already done, can you please
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Adding Secondary Address
Hi, there! I recently obtained Xfinity NOW service for my home, but I noticed that there was no option to add my secondary address to my account information. When my modem was shipped to me, it went to the main address instead of the smaller building on-site I actually live in. I scheduled a service
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Hello @user_65mbvk Have you already attempted to resend the label online? To replace your Xfinity Mobile shipping label, log in to your account online or through the app, go to the "Devices" tab, select the relevant device or trade-in, and look for
Return Label for Samsung 26+ Cell That Can't Hold a Charge
I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label
Question
I’m having the same issue for the last week or so. I’ve re-started the box and done a system refresh, but neither worked. I only have one box in the house so I can’t try another one.
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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It may be time to upgrade your phone or get it repaired, @user_dbw79m. Do you happen to know if you have Xfinity mobile care? Xfinity mobile care is great for ensuring your device is protected in the event that damage occurs. Checkout the What is Xfi
having problems making telephone calls on my cell phone [Edited]
having problems making telephone calls on my cell phone [Edited: "Personal Information - Phone Number"]
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No, I didn’t do anything. It started working on its own
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
No, the question wasn't answered satisfactorily, you did not assist (failed to complete the verification even though I provided it within 1 minute of getting the code) and the other person who picked up the chat also failed to complete the verificati
Account Help - Downgrade to Internet Only
Hi, I spent the last I don't know how long trying to get help through the Xfinity Assistant but it was completely unhelpful and refused to connect me to a live agent, which is why I'm reaching out here. I no longer need or use the TV or home phone service, I want to drop the TV and phone services en
Question
@user_a2rjg5 Thanks for reaching out to us, as a customer myself I understand your concerns as my home is an older home only 900 sq upstairs and 900 sq down stairs that's built with plaster so some rooms I do not get a good Wi-Fi connection. With m
Complaint About Misleading Billing Promise and Survey Pressure
Hello, I am contacting you regarding an experience I had with an Xfinity representative who called me claiming to be a supervisor. During the call, I was instructed to text “9” to a customer survey number. I was led to believe that my bill would remain at the same price if I completed the survey. Af
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That is a huge waste of time and I wish you could resolve the issue here rather than making me do all these extra steps, but sure I’ll do that.
Account transfer incomplete
Hello, I moved out of my previous apartment ~3 weeks ago and attempted to have my Xfinity account ownership transferred in its entirety and all control given to my previous roommate who remained living at the apartment. It has been over 2 weeks since requesting this and submitting all requested docu
Question
Netgear 2050v Upload Speed
I must use the Netgear 2050v cable modem (if I don't want to pay an eternal rental fee) in order to meet the need having a VoIP CTA and also the speeds of 2100/300 download/upload speeds that I'm paying for from Comcast/Xfinity. Outside of the Atlanta, GA market, seems others are able to get 300Mbs
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Your Home Network
sydurb HI there! Thanks for taking the time out of your Saturday to write us and our team is happy to help look into the account ownership change ticket previously made. Can you please send us a DM with your name and address to get started? To s
Account transfer incomplete
Hello, I moved out of my previous apartment ~3 weeks ago and attempted to have my Xfinity account ownership transferred in its entirety and all control given to my previous roommate who remained living at the apartment. It has been over 2 weeks since requesting this and submitting all requested docu
Question
I had internet installed yesterday, everything worked fine in the living room so the technician left. My son is not getting a single in his room at all, there is 1 wall between. Support said we needed to buy a wifi extender for 119. I switched from s
Complaint About Misleading Billing Promise and Survey Pressure
Hello, I am contacting you regarding an experience I had with an Xfinity representative who called me claiming to be a supervisor. During the call, I was instructed to text “9” to a customer survey number. I was led to believe that my bill would remain at the same price if I completed the survey. Af
Question
Hello @Kristinap, thank you for taking the time to leave a post. Sorry you had this experience, and I can absolutely understand why you feel misled. This is not the kind of experience we want for our customers, and I truly appreciate you bringing it
Complaint About Misleading Billing Promise and Survey Pressure
Hello, I am contacting you regarding an experience I had with an Xfinity representative who called me claiming to be a supervisor. During the call, I was instructed to text “9” to a customer survey number. I was led to believe that my bill would remain at the same price if I completed the survey. Af
Question
Adding Secondary Address
Hi, there! I recently obtained Xfinity NOW service for my home, but I noticed that there was no option to add my secondary address to my account information. When my modem was shipped to me, it went to the main address instead of the smaller building on-site I actually live in. I scheduled a service
Question
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Customer Service
user_jwx5qz, Thank you for your time. I’m glad to hear the issue has been resolved after the technician visit and your router upgrade. That’s great news to our ears! Going forward, please feel free to reach out anytime by submitting a ne
Coda56 issues
I recently was having slow internet speeds due to having an older modem. I have just upgraded to the Hitron Coda56 about 5 days ago, and since “upgrading” my internet has gotten even slower. I’ve talked to countless agents on the chat with no solution. I just want my internet back up and running. So
Question
Account transfer incomplete
Hello, I moved out of my previous apartment ~3 weeks ago and attempted to have my Xfinity account ownership transferred in its entirety and all control given to my previous roommate who remained living at the apartment. It has been over 2 weeks since requesting this and submitting all requested docu
Question
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Sign-In and Account Management
Complaint About Misleading Billing Promise and Survey Pressure
Hello, I am contacting you regarding an experience I had with an Xfinity representative who called me claiming to be a supervisor. During the call, I was instructed to text “9” to a customer survey number. I was led to believe that my bill would remain at the same price if I completed the survey. Af
Question
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Customer Service
Accepted Solution
A tech ended up coming out, and wasn’t getting any speeds from my separate router. So I purchased a new one and all is good again!
Coda56 issues
I recently was having slow internet speeds due to having an older modem. I have just upgraded to the Hitron Coda56 about 5 days ago, and since “upgrading” my internet has gotten even slower. I’ve talked to countless agents on the chat with no solution. I just want my internet back up and running. So
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Cancel Service
I have moved and can not call because I have a balance I can not over ride the prompt
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