Xfinity Community Forum

Why? What is the point? The message is in my post

skintime

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5 hours ago

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ESPN Unlimited

Anybody else having a problem with ESPN Unlimited? When I call it up on the TV is says Startup Error something went wrong the app could not start up correctly (1008) Still works on my laptop

Question

user3170, we can submit a ticket for you. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click the “S

XfinityAngie

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5 hours ago

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U

My prepaid card is not working.

I recently received my $200 promo Mastercard. But the thing is, it keeps declining. I don’t know what to do.

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U

@XfinityVianney I need to call them even though I already have the card? My issue is it declining not me not having it.

user3170

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5 hours ago

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U

My prepaid card is not working.

I recently received my $200 promo Mastercard. But the thing is, it keeps declining. I don’t know what to do.

Question

U

@XfinityVianney I would call them even though I have the card? I don’t need them to send it. I have it and it won’t work.

user3170

replied

5 hours ago

to the conversation:

0

U

My prepaid card is not working.

I recently received my $200 promo Mastercard. But the thing is, it keeps declining. I don’t know what to do.

Question

U

Equipment removal

Please send a technician to remove the Comcast/Xfinity box and cables from the outside of my home at [Edited: "Personal Information"]

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Customer Service

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@user_6orx2y it looks like your last reply posted in public, for security purposes I edited that information out. I'll watch for you to send the direct message following the steps my awesome coworker provided.

XfinityJustinC

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5 hours ago

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U

Help

I have an existing work order since 8/10 to have dig safe come and mark lines as xfinity needs to bury new lines. I have not heard an update on this and no one in customer service knows what’s going on. We have intermittent service and work from home. It’s been from 8/8 to today 8/21 and no updates

Question

user_oppodn, you have reached the right place. We can help. With so much going on in your life, you don't need to worry about this. Please send us a DM with your name and address. Here are the detailed steps to direct message us:1. Click "S

XfinityAngie

commented

5 hours ago

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U

New Account

I’ve been frustrated with my T mobile bill because it’s very expensive. My husband has end stage renal disease and he is on dialysis so we need to lower our bills. We decided to come to Xfinity on Friday August 14. This is actually my wedding anniversary but it was important to us to bring our bill

Question

U

@XfinityBillie I sent the private message to Xfinity Support. Please proceed with the cancellation. Thank you.

user_6tpo89

commented

5 hours ago

to the conversation:

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U

Need written cancellation—no callback

I need to cancel all Xfinity residential services effective today. The signed-in cancellation page only offers phone, callback, or store options. I cannot use a phone callback. Please invite me to a private message so I can verify the account and complete the cancellation in writing.

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U

Being charged for a device they connected themselves for someone else

I’m extremely frustrated with how Xfinity has handled my situation. I had a phone line that I was paying for, and after I disconnected the line, the person who had the phone refused to return it. He then continued using the phone by connecting it through Xfinity again under another account. I have r

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Devices

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@user_6tpo89 Thank you for taking the time to reach out to us here on our Xfinity Forums. As sad as we are to hear you are looking to cancel services, this is something our team can assist you with. Please send our team a direct message with your ful

XfinityBillie

commented

5 hours ago

to the conversation:

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U

Need written cancellation—no callback

I need to cancel all Xfinity residential services effective today. The signed-in cancellation page only offers phone, callback, or store options. I cannot use a phone callback. Please invite me to a private message so I can verify the account and complete the cancellation in writing.

Question

U

[Edited: Personal Information]

user_6orx2y

replied

5 hours ago

to the conversation:

0

U

Help

I have an existing work order since 8/10 to have dig safe come and mark lines as xfinity needs to bury new lines. I have not heard an update on this and no one in customer service knows what’s going on. We have intermittent service and work from home. It’s been from 8/8 to today 8/21 and no updates

Question

U

Need written cancellation—no callback

I need to cancel all Xfinity residential services effective today. The signed-in cancellation page only offers phone, callback, or store options. I cannot use a phone callback. Please invite me to a private message so I can verify the account and complete the cancellation in writing.

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Customer Service

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user_7ea472 Hmm, a Blue Screen is not always an indication that something is wrong with your TV services; this can be caused by a bad HDMI cable or a loose connection going to the TV. Can you try replacing the HDMI cable to see if that fixes it? &nbs

XfinityBenjaminM

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5 hours ago

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TV Blue screen

I have a blue screen without a picture

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U

I moved in the last year and can't activate my peacock premium since moving. When I click activate and login it gives me this error message: "Your Xfinity account is already linked to another Peacock account."

user_b1un5x

commented

6 hours ago

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0

Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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Cover missing

The cover that covers the wires on the outside of the house is missing. I would like a replacement. Can you help me please

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Customer Service

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skintime, Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click the “Start new conversation” (pe

XfinityAngie

replied

6 hours ago

to the conversation:

0

ESPN Unlimited

Anybody else having a problem with ESPN Unlimited? When I call it up on the TV is says Startup Error something went wrong the app could not start up correctly (1008) Still works on my laptop

Question

Yes. Unplugged boxes twice. Almost gets there then changes to black screen that says "startup error something went wrong the application could not start up correctly (1008). It still works on my laptop

skintime

replied

6 hours ago

to the conversation:

0

ESPN Unlimited

Anybody else having a problem with ESPN Unlimited? When I call it up on the TV is says Startup Error something went wrong the app could not start up correctly (1008) Still works on my laptop

Question

a050864 Hmm, that is strange. We can do a bit more digging on this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message

XfinityTommy

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6 hours ago

to the conversation:

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A

Activate Peacock Premium Benefit

I got an email saying I can activate my free peacock premium benefit, but when I click the link I don't see it anywhere.

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How many months are left on my contract

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Customer Service

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U

Open ticket for cable bury, since 17 July, today is August 24

Not only Julie flags in yard , it’s also in 2 yards behind my fence. When are they supposed to bury the cable?

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Customer Service

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