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Hey there, @user_yyhvxl, thanks for reaching out through Xfinity Forums regarding your user roles. You would need to log in to the primary account in order to make changes to the account's user roles. Here is a link that can help with finding your us
Not 'Manager' but I am a member on my account, can't change it.
I have no permissions to do anything on my account since my user role is member. I can't change it to manager. I have internet essentials, is that why I am considered a member? I'm just trying to access membership benefits but I'm not eligible to redeem benefits since I'm a member.
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Deactivate an unapproved phone number and delete it's charge
Good day, A few weeks ago, Aman helped me, or what I thought, to transfer my Google Fi phone number onto my Xfinity account via chat. During this time, the approval links were not working followed by him confirming a wrong email address. The following 24 hours, I had no phone service. I went to the
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Plan
Hello, user_zoeey6. Thank you for reaching out to us here for help. Xfinity won't be the same without you! You do need to cancle both residnetail and mobile services. Let's take a closer look together. Please send us a Direct Message.On a Deskt
[Urgent] Please help me as I moved outside USA ; did not use mobile but received mobile bill; pls help
Hi Team, Hope you are well. I would like to get your help as we left the USA on July/7 2026 and my friend submitted my Xfinity device at the Xfinity store. I had called customer care before I left to close my Xfinity account. I was under the impression that my xfinity mobile also will be disconnecte
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Xinity rewards Amazon bookshelf 8-20
I successfully redeemed the Amazon Bookshelf offer for "One Last Summer Read" yesterday, August 20. And I have the promo code. I waited until later to redeem it though because it is valid through August 27 & there were so many issues last week with the Amazon credits. When I click on the link, it op
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Customer Service
Scifisquill u/Scifisquill My team can help you with your mobile concerns today. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type "Xfinity Support"
Unresolved issue with phone upgrade
Requesting assistance. I went into an Xfinity store to upgrade one of my phones after being unable to complete the process online. I have had an active Xfinity account since 2009 and maintained five active phone lines as well. I was advised that as a diamond rewards member, I would receive $400 off
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Undergound Service Repair
I moved into a house that already had Xfinity in the past and got my Xfinity account set up prior to receiving the keys. It is an older home, not new construction. I was told by Xfinity that a technician went out and verified that the house is ready for service. Upon moving in and setting up the Xfi
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Your Home Network
The credit issue was resolved today with a member of the billing department. The fraud investigation with the store employee adding an additional tablet that doesn't exist is still on-going and I am awaiting a call, or so I've been told, from the in
Ticket escalation
I have opened a ticket about a missing device credit and some other complications from a line being deactivated by a store employee. Also requested another ticket (fraud) be opened due to the same store employee adding additional tablet lines to my account that do not exist. I have spent almost 6 ho
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Need help bridging account tenure for Diamond Peacock reward
I received the Diamond tier email for Peacock Premium, but the redemption portal reports that I am not eligible due to an old address change. I need assistance bridging my tenure history to my active account.
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Customer Service
Peacock Premium Activation
Hello, I redeemed my Peacock Premium for free benefit today due to my Platinum status. I was directed to the Stream Store to activate it, and there is no link to do so. I followed the directions provided to others in this form who had similar experiences and it’s still not working. Can you please he
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Customer Service
user_huydsd Hello, are you still having issues with the Quick Tip screen?
How do I get rid of the Quick Tip screen when I'm trying to access my Favorites and schedule?
I used to be able to see My Favorites schedules by clicking the Guide button twice. Now all I get is a Quick Tip screen. How do I fix this?
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user_iutbqb Thank you so much for reaching out for help with your billing and fraud concerns. This is not the experience we want any customer to have, and we appreciate you letting us know you are having issues getting assistance. To be sure, are the
Ticket escalation
I have opened a ticket about a missing device credit and some other complications from a line being deactivated by a store employee. Also requested another ticket (fraud) be opened due to the same store employee adding additional tablet lines to my account that do not exist. I have spent almost 6 ho
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Is htis actually a phising attack?
I just got scammed from directly inside Xfinity Assistant chat
I received this link when talking to an agent in the legitimate Xfinity chat application. It asked for my ssn and bd. I called Comcast security and confirmed it is a phishing attack. """ Your personalized secure data link is https://iguard-po-1pp.slb.comcast.com:9443/ui?..... Please use this link to
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Power of attorney paperwork can be shown at the local Xfinity store. Do you by any chance happen to live near one of the Xfinity store locations?
Power of Attorney for Account Management
I'm trying to figure out where to submit a power of attorney to assist with my mom's account. She's currently having medical issues and is unable to manage the account and doesn't have access on her phone. I called Xfinit and was on the phone for 1 hour where they ultimately told me they couldn't re
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Unreturned Equipment Fee
I was billed a $500 unreturned equipment fee on an account that is discontinued. It has been over 30 days since discontinued, can I still return the equipment to an Xfinity location and have the fee waived from the account as the due date for the bill is next month?
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Customer Service
Hi user_76ntut, we appreciate you stopping by the community forums to reach out! I'm sorry that you've been charged for a piece of equipment that may not have been in your possession for quite a while. Though I apologize for the negative experience y
thiefs.
i’ve been being charged since june 2024 for a router that the xfinity man took when he upgraded my router. i was told id be credited the $360 and was only credited back $60. was told that they cant go back that far which is a bunch of [Edited: "Inappropriate Language"] because they did it before whe
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Netgear CM3000 Upstream OFDMA Channel Not Locking
Hello team, I recently installed a customer-owned Netgear Nighthawk CM3000 modem on my account. My downstream channels are locking and performing well, but my upstream OFDMA channels are showing as "Not Locked" in the modem status page, leaving me restricted to legacy ATDMA channels. Could an offici
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Your Home Network
Hey there, @user_p42x9f, thanks for reaching out through Xfinity Forums regarding your billing statements. We would be happy to help with getting changes made to your account. Are you wanting to transfer the account into their name or add it in addit
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Request to new name in billing statements
I want to add new flatmates name in billing statements
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