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@user_cujxdb Are you able to clear cache/cookies as well as try another web browser?
Access denied
Hello, I am having the same problem. I just changed my service plan over the phone, and I was looking at my account while I changed it with the representative. But since the account update, I get this warning every time I try to go to xfinity.com: Access Denied You don't have permission to access "h
Question
Error code XRE-03092
Unable to play movie rented
Rented Nuremberg on February 25 and received message Unable to Play Video. Hard boot the box and still re en e error. Waited 2 days and still unable to play.
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Unable to play movie rented
Rented Nuremberg on February 25 and received message Unable to Play Video. Hard boot the box and still re en e error. Waited 2 days and still unable to play.
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Xfinity Stream Website
Temporarily blacklisted IP address
My Comcast account has been blocked. Apparently it was hacked and, even though I've changed the password, it hasn't been restored on my laptop. On my iPhone it tells me the password is incorrect for the IMAP account...after I changed the password. I tried to get help through the phone tree and I was
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Customer Service
Turn off, Mac filtering on modem
How do you turn off? Mac filtering on the Xfinity modem so that my printer will work? And I already have the app and I’ve gone to all of the steps it says and there is no option to turn anything off
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Devices and Equipment
Hello @user_4s3cjb, thank you for taking the time to leave a post. I completely understand why receiving a voicemail like that would raise concerns; your caution is absolutely valid. At this time, we weren’t able to find any verified informati
Is this a real Comcast phone number?
[Edited: "Invalid Phone Number"] Received voicemail claiming to be from Comcast customer experience team, and asked that I call back the number above. Worry that it might be a scam. please advise. Thanks
Question
Accepted Solution
Hurray! I had a super-productive phone conversation today with the truly amazing Janae in Xfinity Mobile Executive Resolutions, and this incredible, four-month saga is now resolved. My sincere gratitude to her, and to Melinda and Janelle in this for
How to resolve shortfalls re: terms firmly offered and accepted for Xfinity Mobile?
This is a long story even in shortened form, but I hope someone may have some kind advice about how to go about resolving a huge gap between two aspects of (1) the terms that Comcast firmly offered and we accepted for Xfinity Mobile last fall, and (2) what actually has been the case so far in regard
Question
Hello, user_ylrxqz. Thank you for reaching back out. Let's continue chatting and work together toward a resolution. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed st
Still did not get unlocked
I went through the whole process with the ticket request and everything but they are telling me I have to wait 10 whole days while other carriers will do it in 24hrs and now it’s saying 14 days, meanwhile while I am out of the US I keep getting charged $10 a day to use my phone, along with other cha
Question
@user_12pi8h: ... Xfinity account or yahoo ... "third party access or allow apps that use less secure signin ... For Comcast/Xfinity servers: https://www.xfinity.com/support/articles/third-party-email-access For Yahoo servers: https://help.yahoo
Migration to yahoo is a NIGHTMARE
I have been able to use Yahoo to email. I'm sending and receiving just find. However, I want to do so in Outlook. Please don't send over the settings. I have tried it all. I DELETED my account and started from scratch. I simply says there is trouble connecting to the server. I have cleared/deleted/r
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Still did not get unlocked
I went through the whole process with the ticket request and everything but they are telling me I have to wait 10 whole days while other carriers will do it in 24hrs and now it’s saying 14 days, meanwhile while I am out of the US I keep getting charged $10 a day to use my phone, along with other cha
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Customer Service
Likewise, I appreciate your time, patience, and most of all your business with us on this account since 2021 🙌. If anything else comes up do not hesitate to create a new post on our Xfinity Forums Community page, and we will gladly reach out!
Reviewing Plan Option
"Hey guys, I’m looking for some help with my account. I’ve been a customer for about 5 years now (Gold tier) and my bill has crept up to $170/month for 1Gbps internet and two mobile lines. I own my own modem and already have autopay/paperless set up, but it looks like my old promotions have expired.
Question
@user_fdvea4 I am glad we were able to get your concerns addressed via direct message 😀. If anything else comes up do not hesitate to create another public post on our Xfinity Forums, and we will happily assist!
Reviewing Plan Option
"Hey guys, I’m looking for some help with my account. I’ve been a customer for about 5 years now (Gold tier) and my bill has crept up to $170/month for 1Gbps internet and two mobile lines. I own my own modem and already have autopay/paperless set up, but it looks like my old promotions have expired.
Question
Simple Change to Cable TV Service and Bill Went Crazy High!!
As of January '26, I was subscribed to Voice, 300MB Internet, and the Popular TV package with 125+ channels, all for about $171-173 after discounts applied. This included two X1 DVRs at $14 each. The cable TV price was about $100 with discounts. My billing cycle runs from the 5th to the 4th every mo
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Billing
Is this a real Comcast phone number?
[Edited: "Invalid Phone Number"] Received voicemail claiming to be from Comcast customer experience team, and asked that I call back the number above. Worry that it might be a scam. please advise. Thanks
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Customer Service
most recent ERROR MESSAGE: You don't have permission to access "http://www.xfinity.com/sitecore/api/learn/neptune/customer/existing/postauth?" on this server. Reference #18.30ec3817.1772228488.7bd2b230 https://errors.edgesuite.net/18.30ec3817.177222
Access denied
Hello, I am having the same problem. I just changed my service plan over the phone, and I was looking at my account while I changed it with the representative. But since the account update, I get this warning every time I try to go to xfinity.com: Access Denied You don't have permission to access "h
Question
I have same message. http://www.xfinity.com/sitecore/api/learn/neptune/customer/existing/postauth? It happens on my phone, on my iMac, on my laptop. Same message everywhere. Internet is fine. All other websites working. Xfinity refuses to allow me ac
Access denied
Hello, I am having the same problem. I just changed my service plan over the phone, and I was looking at my account while I changed it with the representative. But since the account update, I get this warning every time I try to go to xfinity.com: Access Denied You don't have permission to access "h
Question
user_9sl46w Thank you for reaching out! Without looking at your account, it sounds like the change of TV service was made in the middle of a billing cycle, and you may be looking at a posted billing statement before the changes were made.
XfinityMartyR
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Simple Change to Cable TV Service and Bill Went Crazy High!!
As of January '26, I was subscribed to Voice, 300MB Internet, and the Popular TV package with 125+ channels, all for about $171-173 after discounts applied. This included two X1 DVRs at $14 each. The cable TV price was about $100 with discounts. My billing cycle runs from the 5th to the 4th every mo
Question