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Hey there, @user_jr7u7q, thanks for reaching out through Xfinity Forums regarding your account. I can see why this situation has been so frustrating, especially after spending so much time trying to get answers. After 30 years as a customer, it's und
Bogus Partial Charges; Continued Closure of Tickets without any Explanation or Resolution
So, I changed my package due to the previous package being deprecated. In doing so, Comcast added a bogus partial fee of ~220$ to my bill. At this point I have spent over 10 hours on Chats and Phone with various representative. They continue to try and sell me, a 30 year customer , new services whil
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@XfinityThomasA Thank you!!!!
Concern about replacement phone activation guidance
I contacted Xfinity Mobile for assistance activating an Assurant replacement iPhone. I made it clear that this phone was replacing my existing phone on my current line. The representative advised me that I needed to approve an order for a new line with a new phone number, after which they would tran
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error 500 Internal Error
Error 500 on home app. Been this way for weeks. What is going on??? I've performed all steps: clearing the cache, deleting the app, rebooting wifi, and rebooting the security system. Xfinity tells me they are working on it and I have been added to "the list".
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Devices and Equipment
user_gco82t:Interested in the results of this. I am in the same situation with the total lack of custoemr care exhibited here
Formal Complaint and Final Request Regarding Billing Overcharges and Service Match
To Xfinity Customer Support, I am writing to formally lodge a complaint regarding consistent billing errors and false promises made by your representatives over the past several months. Months ago, I contacted your customer service regarding my billing. I have reached out approximately five times in
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Would be Wonderful if Comcast cared, but apparently not.
Bogus Partial Charges; Continued Closure of Tickets without any Explanation or Resolution
So, I changed my package due to the previous package being deprecated. In doing so, Comcast added a bogus partial fee of ~220$ to my bill. At this point I have spent over 10 hours on Chats and Phone with various representative. They continue to try and sell me, a 30 year customer , new services whil
Question
Thanks for reaching out @user_8a86el! I can absolutely understand why you're concerned. I'd want to get my property properly reviewed as well. If possible, please gather: • Photos of the driveway, yard, and sprinkler damage • The approxim
How to contact for property damage claim
Recently comcast ran a cable from the junction box in my neighbors yard, under my driveway, through my yard to my neighbors house. In doing so they left a lot of damage to the driveway, yard and cut the sprinkler line if several spots. I am not able to reach a human through the chat or phone to get
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Bogus Partial Charges; Continued Closure of Tickets without any Explanation or Resolution
So, I changed my package due to the previous package being deprecated. In doing so, Comcast added a bogus partial fee of ~220$ to my bill. At this point I have spent over 10 hours on Chats and Phone with various representative. They continue to try and sell me, a 30 year customer , new services whil
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Billing
Help connecting new cable box
I haven’t tried. I want to know if I need to disconnect the streaming box first? will I be able to stream with the new cable box?
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Xfinity Stream Website
I am glad to hear that your service is back up and running, @user_dkylcq! We also like things to be at your fingertips so appreciate your feedback that you were sent in a loop. We never want that! Please send us a direct message with your ful
Credit for Loss of Internet and TV Service
Getting an Xfinity human being is impossible! The worst customer service I have ever experienced!!!!! My internet and tv service was down for 3 days (including my busiest work day, Sunday) and now the website tells me I am ineligible for credit because it was weather related! If this isn't resolved
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user_dh7amg We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Are your service interruptions area wide interruptions, or only specific to your loc
Worst Internet Connection is experiencing and worst customer support
Hello Xfinity Team, Since last few weeks, I am facing worst internet connection which is affecting work and regular activities for my family. Last three days every afternoon internet is going down for 3 to 4 hours. Every time they are saying they are trying restore the internet connection. I got dis
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Hi @user_1ckzk2. Thank you for visiting our official Xfinity Forums Community support page. I am sorry to hear that the cable drop line may have been disconnected. If you are experiencing issues, the best way to schedule a service technician is throu
Wires are on the ground. No internet! Can not get a person on the phone to fix the issue!
The wires are on the ground, but you say my service is up. It is not! A tree fell and took the wires off the pole for communication. This is ridiculous. I have called numerous times but cannot get a person at all. I work from home and I expect better from a service provider. Please call me so I can
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Hello user_sgaeh2 👋 We're here to help! Can you tell us how you normally go about checking your email?
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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The connection is fine now. The internet worked as soon as service was restored. However, since there was a 3 day interruption after hours of trial and error I was able to connect by using a very specific order of unplugging and then replugging the v
Credit for Loss of Internet and TV Service
Getting an Xfinity human being is impossible! The worst customer service I have ever experienced!!!!! My internet and tv service was down for 3 days (including my busiest work day, Sunday) and now the website tells me I am ineligible for credit because it was weather related! If this isn't resolved
Question
How to contact for property damage claim
Recently comcast ran a cable from the junction box in my neighbors yard, under my driveway, through my yard to my neighbors house. In doing so they left a lot of damage to the driveway, yard and cut the sprinkler line if several spots. I am not able to reach a human through the chat or phone to get
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Customer Service
Wires are on the ground. No internet! Can not get a person on the phone to fix the issue!
The wires are on the ground, but you say my service is up. It is not! A tree fell and took the wires off the pole for communication. This is ridiculous. I have called numerous times but cannot get a person at all. I work from home and I expect better from a service provider. Please call me so I can
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Customer Service
user_jllsd9, Thank you for reaching out and creating a new post. I'll need to dive into the account to review the details of the last ticket to get us more insights. I ask that you reach out privately so we can cover the details of your account.
Request for Executive Escalation - Promotional Offer Confirmed in Chat Was Not Honored (Ticket [Edited])
06/29/2026 agent Himanshu said my account was qualified for a new deal with a free line and 2nd line for $30/mo for a year. Plus, he can help me waive $25 activation fee for both of my lines. But after I transferred in, I got my mobile bill statement $68.98 in total. I have both transcript and scree
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user_d73d5e Welcome to our community forum! Thank you for bringing this damaged equipment to our attention so we can collect more details and make sure a local technician repairs or replaces it. Are you able to share a picture of the cable box? Is th
XfinityEmilyB
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13 hours ago
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cable box
damaged outside cable box
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