Xfinity Community Forum

Global Pass is a joke.

We were assured that global pass would cover our son in Europe from Xfinity. When he got there, it didn’t work and we had to call to get it turned on once it turned on he could only contact us through Wi-Fi. He has no data and hasn’t had since he arrived over a week ago. We have been on the phone in

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Network

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The problem ended up being my VPN that prevented me from connecting…. It also prevented me from using CarPlay.

ray_e

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8 hours ago

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Comcast email on Iphone

what settings are needed

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Bankruptcy

How do I notify xfinity of my bankruptcy?

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Billing

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@XfinityCarolyn Got in the DM as requested. 40 minutes of nothing

user_vdi2lx

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8 hours ago

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Unanswered question/Fake Emails/Pathetic Customer Service

I started service with Xfinity March 6. Everything seemed to be fine with my service and billing, until I received a questionable email May 3rd stating my installation appointment was approaching for March 6th (past date). I received additional emails asking me to activate my streaming services, tha

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Got in the DM as requested. 40 minutes of nothing

user_vdi2lx

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8 hours ago

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Unanswered question/Fake Emails/Pathetic Customer Service

I started service with Xfinity March 6. Everything seemed to be fine with my service and billing, until I received a questionable email May 3rd stating my installation appointment was approaching for March 6th (past date). I received additional emails asking me to activate my streaming services, tha

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Plan issues

I’ve twice changed my plan to the $60/month 1 gig plan with mobile and yet the internet speed and bill have not reflected this. I have received mobile service however.

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Your Home Network

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@BruceW Those are different rewards. There were 2 different rewards for universal one was free and the other was discounted.

SamsMomKim

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8 hours ago

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Universal Studios

Hello i redeemed my universal ticketsbut i had a question are the tickets for two people or one person?

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@nitro353 Did you try here using just a browser-------------? https://connect.xfinity.com/appsuite/

Latoque

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8 hours ago

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comcast.net

why can i not access my comcast.net email

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@user_pwc1e3 Thank you for popping back in this thread to share the update. I'm sure it will be most beneficial to many. We do encourage you to purchase a compatible modem. Here: https://www.xfinity.com/support/internet/customerowned#unauth is a link

XfinityLinda

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8 hours ago

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Xfinity Internet Data Usage not accurate

Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount. I t

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Monetizing our comcast email accounts

Xfinity has monetized our comcast email accounts by migrating them to yahoo. So guess what, folks, your Gmail account is next!

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Devices

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Xfinity received but not processing my trade in

I have the tracking number showing Xfinity received my phone 1/14/26. It is not end of may and it only shows “trade in shipped” on Xfinity site. I have waited the 2-3 billing cycles plus some. I have called 3-4 times now and received 0 assistance in resolving this or locating the phone I sent. I kep

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Devices

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@XfinityCarolyn I have posted quite a bit in the dm as you requested. No interaction/response yet

user_vdi2lx

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8 hours ago

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Unanswered question/Fake Emails/Pathetic Customer Service

I started service with Xfinity March 6. Everything seemed to be fine with my service and billing, until I received a questionable email May 3rd stating my installation appointment was approaching for March 6th (past date). I received additional emails asking me to activate my streaming services, tha

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user_mqmarf Thank you again for reaching out! I'm glad we were able to help get your disconnection setup for you. We will miss you, take care!

XfinityMartyR

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8 hours ago

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Cancel my plan

Cancel my plan effective May 15

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I appreciate you verifying all those details for us, @xZora! I would be more than happy to further escalate the concern with you. Can you please send us a DM to get started? Please send us a direct chat message with your full name and complete serv

XfinityAdrienne

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8 hours ago

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Xfinity Internet Data Usage not accurate

Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount. I t

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New Update regarding my ongoing issue in not seeing my internet date usage: last week, I was able to get another ticket submitted, and a tech was able to call me back regarding the issue. His theory is: the inability to see my data usage may be due t

user_pwc1e3

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8 hours ago

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Xfinity Internet Data Usage not accurate

Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount. I t

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user_wxqjvz Thank you for posting on our community forum so we can make sure you're getting the fast, reliable Xfinity internet you pay for. I appreciate you using the Xfinity App: https://www.xfinity.com/support/articles/internet-connectivity-troubl

XfinityEmilyB

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9 hours ago

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Xfinity Assistant Won't Let Me Schedule An Appointment

I've been having technical issues with my internet service for a few weeks now and it got to the point where the troubleshooting part of the Xfinity Assistant offered to schedule an appointment for a technician to cone out but whenever I get to that point I get "Sorry, something went wrong. Please t

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Why don't you leave things ALONE!!!!!! NOW I CANT OPEN OR Find my e-maìl K

nitro353

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9 hours ago

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comcast.net

why can i not access my comcast.net email

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We'd love to take a closer look and help in any way we can. Can you please send us a direct message with your full name and service address? We can return here to update the community as well. To send a direct message: Make sure

XfinityEva

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9 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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Xfinity Assistant Won't Let Me Schedule An Appointment

I've been having technical issues with my internet service for a few weeks now and it got to the point where the troubleshooting part of the Xfinity Assistant offered to schedule an appointment for a technician to cone out but whenever I get to that point I get "Sorry, something went wrong. Please t

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Customer Service

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Hey @user_td46d1. Thank you for visiting our official Xfinity Forums Community support page. Are you actively trying to sign in to your Xfinity account with your username/password, but then get asked for a code for authentication? You may have enabl

XfinityDemitrius

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9 hours ago

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Code to my account

I have my password but I dont have my account Code'

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