Xfinity Community Forum

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so the local technicians finally decided to check at the remote node facility and fixed it, but there needs to be a way for that to happen without someone coming to my house.

user_ivwtft

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4 hours ago

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High Latency intermittent internet outages lost packets

My internet connection is not stable all of a sudden. It works for a few minutes, drops out, then works, then drops out. Internet stability tests show every other ping above 1000 ms and some failures scattered within. Xfinity Assistant and chat agents and phone techs in india say there is no issue a

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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property damage claim

We recently signed up for Xfinity service in our neighborhood. When the installation team came out to install the wiring they cut the power line to a lamppost that is along the street at the top of our driveway. Three times in the past month we have asked for someone to come out and fix this. Each t

Question

As the expert has mentioned, there has not been a migration completion date released at this time.

XfinityBradM

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4 hours ago

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Do not want to switch to Yahoo [Edited]

i do not want to switch to yahoo for my email\ [Title Edited: "Personal Information - Email Address"]

Question

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@user_2yyzsw I’m having the same issue, every time I check in the “member favorites” for the gift card and everything it’s already gone. I will check all morning and god forbid you don’t check every 30 minutes you aren’t going to get it. This is rid

Color44243

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4 hours ago

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Member Benefits

What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i

Question

user_8gs0ci Hi there! We are sirry to hear you are having issues accessing channels via your NOW TV service. Are you getting an error message of any sort when you tune to those missing channels?

XfinityAirelle

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5 hours ago

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Not getting all of my channels on streaming & support disconnects calls every time.

I have not been able to get all of my channels on the NOW TV & Streaming packages that I signed up for when I originally enrolled. I have had issues with the streaming packages and not being able to get channels or access to a platform. I call and text customer service but they always say they are w

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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Year of trying to fix same billing issue

Since October 2024, Comcast has incorrectly charged me $234 for two internet services at the same residential address, despite it being impossible to have two separate Comcast internet lines active at the same location. For more than a year, I have called customer service every month and spent hours

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Home network

I have a friend is staying at my condo in Punta gorda Florida and he is unable to connect to the Internet, even though he has the right password

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Your Home Network

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@user_ivwtft @XfinityFrank Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

EG

commented

5 hours ago

to the conversation:

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U

High Latency intermittent internet outages lost packets

My internet connection is not stable all of a sudden. It works for a few minutes, drops out, then works, then drops out. Internet stability tests show every other ping above 1000 ms and some failures scattered within. Xfinity Assistant and chat agents and phone techs in india say there is no issue a

Question

@user_riy89o Thanks for making us aware that the app is showing you offline. I'm more than happy to help figure out a solution to this problem you're experiencing. So that we don't go over something you've already done, can you please share with me w

XfinityRaul

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5 hours ago

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Internet works great; App says “offline”

My internet works fine, but the Xfinity App shows me offline. Removing and reinstalling the Xfinity App did not solve the issue. Please fix your app. Xfinity Assistant is worthless and valueless. The software engineers who designed the app fleeced Xfinity.

Question

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@XfinityThomasA Hey, Thomas!Thank you for the message. I greatly appreciate the rapid response between you and EG. I have cleared the cache and cookies on the device. This has resulted in a new screen when attempting to log in to my xfinity account

user_yca4yw

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5 hours ago

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Autopay Discount Failure Leading to Total Website and App Shutdown

I am a new xfinity customer, and following the creation of my plan and reaching the final page of checkout, I noticed my $10/month autopay discount was removed. Using the edit plan button in the submenu in the corner of my screen, it took me to a page that reads "Sorry about that! We had a problem w

Question

Understood, @user_5cg6ad. Please let us know if you have any questions at all.

XfinityFrank

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5 hours ago

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Cancel service

Subscriber died 8.29.26

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Super Annoyed with Xfinity

So I thought I was going to switch from ATT to Xfinity Mobile. I was on chat for nearly 2 hours, and the guy kept having me verify who I am and verify payment, and then I told him, "If it doesn't go through, forget about it." He said he talked to his team and my payment was verified. I have the enti

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Customer Service

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Year of trying to fix same billing issue

Since October 2024, Comcast has incorrectly charged me $234 for two internet services at the same residential address, despite it being impossible to have two separate Comcast internet lines active at the same location. For more than a year, I have called customer service every month and spent hours

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Billing

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Why is Comcast/Xfinity not able to tell us whether we have an outstanding bill with you, instead of recommending that we check with a credit-checking app to do this? Makes no sense. I am sure I'm all paid up with Comcast. This is creatin

user_lx6qw1

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5 hours ago

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Collection Agency Text - Scam?

Received a text stating my account has been sent to a collection agency, TRUEACCORD. My account is up-to-date and have never missed a payment. Checking my account there is no outstanding debt. I did not click on the link. I can only assume this is a scam. Please verify this is a scam. Thanks.

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I have the same messages from Truaccord. I can't seem to talk to anyone in Comcast to answer my questions. Their chat is no help. I hope someone in Comcast reads these messages, but it doesn't look like it.

user_lx6qw1

commented

5 hours ago

to the conversation:

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Collection Agency Text - Scam?

Received a text stating my account has been sent to a collection agency, TRUEACCORD. My account is up-to-date and have never missed a payment. Checking my account there is no outstanding debt. I did not click on the link. I can only assume this is a scam. Please verify this is a scam. Thanks.

Question

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Breach of Promised Account Credit & Improper Late Fee Assessment

In July 2026, my area experienced multiple days of intermittent outages due to cable upgrades, disrupting online teaching and work-from-home schedules. On a recorded call on July 26, Xfinity agreed to issue a full 1-month bill credit (approx. $330). On August 29, 2026, I called Xfinity to check on t

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Billing

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I did complete the information requested two days ago. Now my phone has green static just about all the time and I have not received any further information about how this situation will be rectified. I feel I am being held hostage because XFINITY an

user_3cd7n7

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5 hours ago

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Formal Complaint – Defective Replacement iPhone and Negligible Customer Service Response

I am writing to formally complain about the way my defective replacement iPhone issue has been handled by both XFINITY Mobile and Assurance. My husband passed away on May 28, and several days later, during an extremely difficult and chaotic time when I needed reliable phone service to communicate wi

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user_yca4yw - Thank you for choosing Xfinity and joining us here on the Forums. I understand you’re having trouble placing your order online, and I appreciate the opportunity to help. Have you had a chance to clear your browser’s cache an

XfinityThomasA

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5 hours ago

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U

Autopay Discount Failure Leading to Total Website and App Shutdown

I am a new xfinity customer, and following the creation of my plan and reaching the final page of checkout, I noticed my $10/month autopay discount was removed. Using the edit plan button in the submenu in the corner of my screen, it took me to a page that reads "Sorry about that! We had a problem w

Question

user_jjh4cj, thank you for reaching out through the Xfinity Forums. How can I help?

XfinityAngie

commented

5 hours ago

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Not User Friendly

They make it impossible to close your account, are super expensive, and their customer service team are not cooperative at all.

Question

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Waiting on death certificate

user_5cg6ad

commented

5 hours ago

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Cancel service

Subscriber died 8.29.26

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