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user_0c5ozu I'm glad to hear you were able to update your payment method. It can take about a billing cycle to reflect on your account.  We did use to offer a discount for Autopay on credit card with a discount of $5. We changed that proces

XfinityKassie

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5 hours ago

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auto pay discount

My auto pay discount is not showing up on my bill.

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@user_drjb8j Our team can get a serviceability ticket submitted for you. Typically, with plant extensions there is usually a cost to the customer just so you're aware. Once that ticket is submitted that team will conduct a survey then email you the r

XfinityBradM

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5 hours ago

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Plant extension Hwy 161 S

Hello,I am writing to request a formal serviceability and site survey ticket from the local outside plant (OSP) engineering team.Comcast is currently laying new fiber along Highway 161 South, Scott, Arkansas right next to my neighborhood. Our pocket consists of 5 homes that are completely unserved b

Question

@XfinityMarshante​ it has not worked for any of us using windows/browsers/website, and coming here and posting about it for WEEKS.  Please escalate this and fix this.  It is an xfinity created problem since about 10/1, not a user issue.&nb

StockBoy

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5 hours ago

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Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

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LIERS And CANT GET NOTHING CORRECT!

I’ve been an comcast member for a long time.. once the switch was made to Xfinity everything changed drastically and not for the good.! Unfortunately, the customer representatives are hard to understand due to having a heavy accent.. then the customers representatives really don’t help with any prob

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Customer Service

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@XfinityAirelle​ missing emails are not on my phone

weljuice

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5 hours ago

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email

I had several emails disappear yesterday and have tried spam trash and search and it's like they never existed

Question

missing emails are not on my phone

weljuice

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5 hours ago

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email

I had several emails disappear yesterday and have tried spam trash and search and it's like they never existed

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WIFI security setting

I have new Moen Shower controller which needs a dedicated 2.4 GHz signal with a WPA2 Security setting. On the Xfinity App I see it is WPA3 with no options available. How can I make this work?

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Your Home Network

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keith_3f5p Thank you for providing those details and for already completing such thorough troubleshooting. Since you've confirmed you're the Primary user and have tried multiple browsers, private browsing, and the Xfinity app, the error appears to be

XfinityChristy

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5 hours ago

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Membership Benefits Error

Receiving a 'A rendering error occurred: Cannot read properties of null (reading 'fields').' error when attempting to select the 'redeem' option for claimed and new benefits? Troubleshooting: Tried using Chrome & clearing cookies & cache. Tried Incognito through Chrome and private window through Bra

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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Underground Cable Work

I requested service and when Tech came out I was told our area needed an underground cable run. Upon asking of the cable I asked if it'd be a big digging in my yard. They said no. It was almost two weeks and nothing. I called them, got the run around and then sent a text and they said within a week

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Not getting TCM despite having the More Sports & Entertainment package

I need advanced tier technical assistance. My account includes the More Sports & Entertainment package (NFL RedZone is working fine), but TCM (Turner Classic Movies) is blocked and unauthorized on all of my boxes, including the primary box. Additionally, my secondary boxes (box2 and box3) are stuck

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Channels and Programming

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Plant extension Hwy 161 S

Hello,I am writing to request a formal serviceability and site survey ticket from the local outside plant (OSP) engineering team.Comcast is currently laying new fiber along Highway 161 South, Scott, Arkansas right next to my neighborhood. Our pocket consists of 5 homes that are completely unserved b

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Your Home Network

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Good morning, @user_7jy88h ! I definitely understand how frustrating it is to have your bill paid but still be without service. Please send us a DM with your name and service address so we can review the account and see what’s preventing your s

XfinityRichard

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5 hours ago

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Paid bill no service

My phone bill is paid but service still not on

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@user_lubnjq Our team can help with billing concerns. I see your direct message and will assist you there. 

XfinityKei

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5 hours ago

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Request for private help from a billing employee

Hello, I am Alex, assisting the account holder with his permission while he is present. We need private assistance from an Xfinity employee to verify account status and billing text messages before taking any payment action. The phone system and Xfinity Assistant keep returning to the same payment p

Question

Hi there @user_e3ykzv is your service back up and working?

XfinityDemetrise

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5 hours ago

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No internet for 3 days

There was a planned outage on Thursday night for network improvements, and ever since then, I have had no service. I tried calling Xfinity, but I haven’t been able to speak with a live representative because the outage is still ongoing. The only information provided in the outage message is that the

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No coaxial cable output

How do I get a WiFi signal without a coaxial cable output?

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Your Home Network

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I just made an update to change the auto pay to my personal checking. This should give a $10 discount but my understanding was auto pay with a credit card provides a $5 discount. 

user_0c5ozu

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5 hours ago

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auto pay discount

My auto pay discount is not showing up on my bill.

Question

Hi user_lvqrzv! Thanks for taking the time to visit and reach out to our Xfinity Forum. We appreciate and value you being a customer with us. Please know that my team is always here to support you with your service needs.   I am sorry to hear y

XfinityAmira

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5 hours ago

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Rewards

Hello, I have been unable to access Xfinity Membership Benefits because of this error: “A rendering error occurred: Cannot read properties of null (reading 'fields').” I was trying to claim four specific offers: Entry to win an autographed Andy Cohen gift The Beetlejuice Beetlejuice movie to keep A

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I sent a message not too long ago. The cable man came today and I'll wait to see a new bill where I can confirm the $100 fee has been waived(?). 

user_2izxzf

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5 hours ago

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Install charge on my new order

How do I air a discrepancy regarding a missing $25 credit and an un-notified $100 install charge on my new order #1001975408092062. Can an official agent help me?

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this post has been marked with "Community Best Answer" BUT it is still unresolved. whomever marked it this way, please undo that if possible because it "appears" to newcomers that this issue/problem has been resolved, when it definitely has not been

StockBoy

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5 hours ago

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DVR Doesn't Allow Rewind or Fast Forward

I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.

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Request for private help from a billing employee

Hello, I am Alex, assisting the account holder with his permission while he is present. We need private assistance from an Xfinity employee to verify account status and billing text messages before taking any payment action. The phone system and Xfinity Assistant keep returning to the same payment p

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Billing

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