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As mentioned by the OP, I tried different devices and browsers. Both normal and incognito. Also, I called the customer service in September and they saw the same error when they tried it.
Xfinity Support
Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. Sorry, looks like we are having technical difficulties tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s fr
Question
user_13c1aa Thank you, and to be sure, are you connected to your home network when trying to place this order, and have you by chance attempted to use incognito mode in your browser?
Xfinity Support
Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. Sorry, looks like we are having technical difficulties tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s fr
Question
At the last step, I enter the IMEI of the phone I am trading in and it shows a check box. Then I click “Add to Cart” and it doesn’t proceed and gives the error.
Xfinity Support
Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. Sorry, looks like we are having technical difficulties tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s fr
Question
Customer Service Contact
Looking for suggestions. My bill increased dramatically. After a couple customer service chats and calls, I learned my loyalty discount expired. I was offered a new plan at a cheaper rate, and was assured it was the top speed. Shortly after, internet service was crawling - I was actually placed in a
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Customer Service
Have you had a chance to try that test ?
Having issues with my WiFi
It started about 10-12 days ago and our WiFi is running very slow - not sure anything changed but so much slower - causing games to glitch, devices much slower.
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Update. The problem is still unresolved. I did a cloudflare internet speed test since I was able to connect using the phone and it had a download speed of 200 MB and the phone and laptop are both in the same location. So this isn't likely a proximity
Nonexistent support for Wifi pass
I gave over a week in an apparently vain attempt to get my laptop to connect to the Wifi network. I bought a new pass for the phone with the hope that waiting a week might get the laptop to connect to the network. No such luck. The laptop still refuses to connect to the network. For the tech types w
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Hello @cerriousdesign thanks for being a part of our Xfinity Community Forum. I completely understand your frustration. Consistent, reliable service day in and day out is what matters most. It sounds like recent interruptions are causing significant
The Internet hasn't worked all day!!
Literally nobody cares about multigigabit upload and download speeds!! We just want the Internet to work day in and day out with no interupttion!!!!!!!!! We already have fast enough speed!! This is ridiculous!
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Unable to Activate Peacock
Just started Now TV today. I successfully activated Apple TV and Netflix with no issues but Peacock is a different story. When I click Activate Peacock button it takes me to Peacock site where I enter my login information and the I get an error that reads "Your Xfinity Account is already linked to A
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Xfinity Stream Website
user_t3vgy6 Thanks for reaching out! Have you tried reaching out to the Xfinity Incentive Team? The Xfinity Promotion Center handles all Device Plan Payout promotions for Xfinity Mobile.
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
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user_wbi6v2 Sorry to hear you are leaving us. We can help get a disconnect set up for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with yo
Cancel services
I am moving on Oct 27, 2025 and will no longer want and need internet service. Please cancel my plan from that date.
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I'm in the same position. I paid off and transferred my phones 6 (paid off 5 for $1900) 2 weeks ago and haven't seen anything from Xfinity on that status, nor did I receive an email validating the amount. I called in a few days later to check
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
Question
My lady ended up getting a set. They exist.
Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
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Where do I get the dpecial 4k box?
Xfinity stream multi view
When will multiview be available for the Xfinity stream app? The app is charged like a cable box anyway, and the program is all software based. Seems silly to still not have rolled it out on the app? Especially when for some people that’s the only available option for their tv setups
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user_ck80wt We can help get a technician scheduled for you. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Message" icon• Click the "New message"
Setting up new XFinity WiFi router
looking for help in setting up the new router that xfinity sent to my home. The funny thing is the device is showing white lite and using my xfinity app it is saying connection issue, set up a technician. Without internet the app wont work and I could not schedule an appointment. Then I called throu
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Cancel services
I am moving on Oct 27, 2025 and will no longer want and need internet service. Please cancel my plan from that date.
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Customer Service
Hi @user_8c9xmc, welcome to the Xfinity family! Typically, the tracking information is sent to you by email, so I am glad you reached out today. I will also mention that if the equipment was shipped out to you then your address is likely ready for im
Equipment delivery question
I ordered the internet plan and xfi equipment a week ago. I haven’t received any information about whether the equipment was shipped nor can I find how to track the equipment. Could you please help me find where is the equipment? If it haven’t shipped yet, could you figure out when it will be shippe
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user_1ajl85 Hello, I am very sorry you had this experience. It is not what we want our customers to go through. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of yo
Worst service experience of my life!
Today I spoke with the following individuals who identified themselves as mangers although I’m fairly certain it was the same individual pretending to be another person. Please see a list of things that occurred during the calls as I was hung up on repeatedly. I will be making formal complaints to x
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nicmjo This isn't the experience we want any customer to face, and do appreciate you bringing this to our attention. We can help look into a new promotion to see if we can lower your bill, but can't promise a specific loyalty discount. That agent mig
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Customer Service Contact
Looking for suggestions. My bill increased dramatically. After a couple customer service chats and calls, I learned my loyalty discount expired. I was offered a new plan at a cheaper rate, and was assured it was the top speed. Shortly after, internet service was crawling - I was actually placed in a
Question