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hello Sara. Yes, I realize, thankfully, you are not a bot. I spoke to an admin at WMPT who got an engieer to call me. They have no reports of issues on this channel at WMPT (our channel 268) and further no upstream outages on th
Frederick MD channel 268 wmpt for nhk interruptions of sound and picture
Within the past 24 hours channel 268 which is WMPT (Maryland public TV) broadcasting NHK is interruped with fequent sound outages and less frequent picture outages to a black screen. I've tried all the troubleshooting with the bot. I've reset the cable box. This is not happening pon any other channe
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Worst service ever
Wow I’m really amazed when a big giant like xfinity can’t even verify if the address exists or not and provide home internet. All they want is to charge you for some of their reps mistake. We created an account for our new address and rep got the address completely wrong and added an address that do
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Billing
jom59 This has been a reported issue and we are working on a resolution. At this time we don't have any updates. Thank you so much for your patience and understanding that we are limited with our communications at this time, but I am sure an update w
2-Year Peacock Premium Subscription - Unable to Activate
Summary: My Xfinity plan includes a two-year Peacock Premium subscription, but I am unable to activate the subscription. Background: I have been through all of the help articles and multiple rounds with customer service on live chat and on the phone. I was twice told that I would receive a new email
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Urgent Request for Resolution – Account Errors, Unauthorized Charges, and Service Issues
Dear Xfinity Mobile Customer Service, I am writing to express my deep frustration and concern regarding the numerous unresolved issues I have experienced with your service. Below is a detailed timeline of the events: Aug 27: I canceled one of the two mobile lines on my Xfinity Mobile account. Aug 28
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Customer Service
Help with bill increase
My bill has increased by $30 over the last couple of months. That is a lot for someone on social security. Tried the Virtual Assist but that is useless. Need to speak to a live person.
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Customer Service
Thanks for reaching out to us on the forums @customer05 ! We can assist if you are also looking for a new promotion. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity C
Question About Internet Plan Pricing
Hi, I hope you are having a good day. I used to pay $88.90 for my monthly internet bill, but I noticed that the price increased to $108.90 starting last September. I live alone, and paying over $100 per month is burdensome, so I wanted to switch to the 300 Mbps plan. On the website, the plan is list
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Port connection to XB8-T for external router
Question on which port to use for connecting an external router to my XB8-T modem/router... I am using my XB8-T in Bridge mode with an external Gryphon router and have done so for several years. I connect the Gryphon router to the XB8-T via Port 4, as per the provided instructions. Very early Monday
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Your Home Network
the instructions above do not work, I have tried to find it for days to request help. Customer service does not help, need an agent that is knowledgeable and can fix the problem I am experiencing. No luck so far...
Question About Internet Plan Pricing
Hi, I hope you are having a good day. I used to pay $88.90 for my monthly internet bill, but I noticed that the price increased to $108.90 starting last September. I live alone, and paying over $100 per month is burdensome, so I wanted to switch to the 300 Mbps plan. On the website, the plan is list
Question
user_35urd8 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I see that you are contacting us about looking for a new plan and rate before the upcoming changes. I am here to
Question About Internet Plan Pricing
Hi, I hope you are having a good day. I used to pay $88.90 for my monthly internet bill, but I noticed that the price increased to $108.90 starting last September. I live alone, and paying over $100 per month is burdensome, so I wanted to switch to the 300 Mbps plan. On the website, the plan is list
Question
Well, I guess I spoke too soon. At least the Internet made it for a little over 24 hours, it’s down again as usual.This time according to the Xfinity map, it’s a much bigger outage and is affecting upwards of 2000 people in my area
Very unreliable, Internet service, outages all the time
So far this week, and it’s only Wednesday (11/17/25) I’ve had 3 large outages in my area that has affected my entire network. Last week xfinity pulled up in front of my house with three trucks, because we had a large outage. They found the issue, there was a line broke that needed to be spliced 4 fe
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https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi https://www.xfinity.com/support/articles/xfi-advanced-settings
Trying to get 2.4 GHz on my wifi
Trying to connect a camera and I need to set my modem to 2.4 GHz. I’m not sure how to do that
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jrosew99 Thank you for taking the time to reach out to us here on our Xfinity Forums, where we specialize in helping our valued customers resolve concerns such as yours. While we are sad to hear that you have left our Xfinity family, we are still her
Refund of Credit on Account
I cancelled my services awhile ago, I then saw I have a credit on my account and would like that refunded to me immediately. I have tried calling but it keeps sending me to chat with the virtual assistant which cannot help me as it only allows me to request a credit since I closed my account.
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Question About Internet Plan Pricing
Hi, I hope you are having a good day. I used to pay $88.90 for my monthly internet bill, but I noticed that the price increased to $108.90 starting last September. I live alone, and paying over $100 per month is burdensome, so I wanted to switch to the 300 Mbps plan. On the website, the plan is list
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Customer Service
@FrustratedGBservice Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own pos
Slow speed: receiving 150mb on a 1gb circuit
Hi, how can I talk to a support agent about slow internet speeds? 1800xfinity restarted my modem/router twice, no luck. And no way to talk to a live human being. Hoping to talk to someone in person to troubleshoot. Paying for 1g, receiving no more than 150mb and less than 70mb at other times. New cu
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@user_ym97iz - We are not bots here, but all real agents, and by your side 7 days a week :) Thank you for the update! And for your willingness to reach out to them (and to follow up again here once you have more info). I look forward to finding out w
Frederick MD channel 268 wmpt for nhk interruptions of sound and picture
Within the past 24 hours channel 268 which is WMPT (Maryland public TV) broadcasting NHK is interruped with fequent sound outages and less frequent picture outages to a black screen. I've tried all the troubleshooting with the bot. I've reset the cable box. This is not happening pon any other channe
Question
user_sz9pgz Good morning and welcome to our Xfinity Forums Team. I can see how having any delay would be frustrating. I'd be happy to look into the status, and get you in the right direction for a completion. I'll need to gather some account details.
EXECUTIVE OFFICE Xfinity CUSTOMER SUPPORT REPORT
I initiated a port-in activation on Nov.23 from Mint Mobile. I was told it will take no more than 24 hours and was given various promised "activation guaranteed by" times for Nov. 24. All of those have passed and my phone is still not activated. This is unacceptable and breaches the FCC rule of 24 h
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Refund of Credit on Account
I cancelled my services awhile ago, I then saw I have a credit on my account and would like that refunded to me immediately. I have tried calling but it keeps sending me to chat with the virtual assistant which cannot help me as it only allows me to request a credit since I closed my account.
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Billing
Thanks for your reply. It's the first communication from Comcast that actually makes sense and likely was not written by a bot. I have reached out to WMPT and await word from them. I will update this forum post once I hear back. It
Frederick MD channel 268 wmpt for nhk interruptions of sound and picture
Within the past 24 hours channel 268 which is WMPT (Maryland public TV) broadcasting NHK is interruped with fequent sound outages and less frequent picture outages to a black screen. I've tried all the troubleshooting with the bot. I've reset the cable box. This is not happening pon any other channe
Question
Thank you for taking the time to reach out to Xfinity Support @Viper122! We are so glad to hear from you and want to help in any way that we can to ensure you're having the best experience with your service. No worries! You have rea
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Error TVAPP-00144
Apple TV 4K can’t view streaming channels in the 4000 and up. Theses are the tvgo channels.
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