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Xfinity Support

I want to cancel my internet

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I need to retrieve my Xfinity password

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Password

I want to change my password since my phone had a virus that wiped my passwords out.

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user_6kjypg, Hello, thank you for reaching out and creating a new post. I hope you are doing great today : ) I understand you are having trouble with the name displayed when you call out, and we can gladly look into this further. You stated you

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How to Change Caller ID name associated with Xfinity landline telephone number

I am the account holder and only person on my Xfinity account. Have landline service with Xfinity. Former spouse name still shows up as the caller ID on outgoing calls. How do I update to my name? I am unable to locate the DM icon.

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Residential Internet Service Cancellation

Looking for path forward on planned service cancellation due to a zero-cost internet option available starting April 27. Answers to similar questions all ask to send a DM via the forum messaging system. There is no chat or message icon. Autopay has been disabled. No equipment to return.

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Thank you for reaching out @skintime! I completely understand why this would be frustrating, especially with once in a lifetime content. This is related to X1 DVR recording retention rules. As a quick step you can try right now: Go to your Saved &g

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Recordings vanishing

Has anybody ever figured out why recording continue to disappear from your library. Just noticed all my Eagles super bowl stuff is now gone. I have literally lost hundreds of recordings thru the years. Recorded Woodstock at least 3 times and every time it has vanished. Love the X1 otherwise, but thi

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I got in and I'm no tech genius believe me. Think it helped that I have and acct. with regular espn.com and signed in there, then activated unlimited. try that if you can

 commented 

9 hours ago

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ESPN Unlimited

Why can’t I access ESPN Unlimited? Just as others have complained it was supposed to be free, as part of our plan. Missed Wrestlemania also, I suppose have to miss again tonight. I have signed in correctly and I activated. What is the problem?

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Cancel HBO MAX

Trying to cancel HBO MAX

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How to Change Caller ID name associated with Xfinity landline telephone number

I am the account holder and only person on my Xfinity account. Have landline service with Xfinity. Former spouse name still shows up as the caller ID on outgoing calls. How do I update to my name? I am unable to locate the DM icon.

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Hi there, @user_np336y ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I understand your concerns regarding getting a big bill for your cell data usage. Please be assured you re

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Data Use and Excessively high Bill

Xfinity says my cell data use went from my normal 3 to 30 GBs and billed me for $740 instead of my normal $40. I've been with them for years and seldom have gone over my 3 gb allowance. I'm 88 years old and seldom leave my house so always am connected to my home wifi. Based on repeated calls thet sa

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here is the video of what happens

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Email

How can you access email? I've tried the app and the 3rd party, and nothing has worked.

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I need to reschedule an appointment:

We are having the same issue with our televisions again - it had stopped so I cancelled but they are doing it again. Can we please reschedule a Technion?

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Same thing. Let me see if I can send screen vid.

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Email

How can you access email? I've tried the app and the 3rd party, and nothing has worked.

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Thank you for reaching out here, and for your question. I am not seeing any information on a charge for that Pop3 service. You can always check the https://welcome.yahoo.com/ link for any information on the transition.

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Yahoo email migration optional

On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?

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Accepted Solution

If you are determined to lower the attenuation, and there nothing more that you can do, you may consider getting a tech out to investigate as it may be up the line somewhere. Good luck getting a tech out because they may say that it's fine and is unn

 commented 

10 hours ago

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Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?

Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c

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