Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (435.5K)
Property Damage
I have damage to my sprinkler system due to utility box and burring lines.
Question
•
Customer Service
Terrible customer service
I moved from one address to another and called customer support to help with my move request. They told me everything happened as it should, but when I call in for tech support it still connects to the old address with no options for new address. Then when I log in to the xfinity app it tells me I h
Question
•
Customer Service
user_5ml291 Do you see the looping issue while viewing Newsmax on the Xfinity Stream app? Do you notice the issue on any opther channels?
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
IMAP PASSWORD FOR COMAST EMAIL
Why do I keep getting a message to enter IMAP password for Comcast?
Question
•
No Show with No Communication for installation appointment today
Summary: - I cleared space in my closet (where the cable comes in) and stayed home for a scheduled installation appointment (they said I couldn't do a self install due to the setup in this apartment). - No one showed up, and no one told me they weren't coming. - Website said I had a scheduled appoin
Question
•
Customer Service
I am experiencing the same issues. Spoke to an Xfinity customer service person and and did some troubleshooting with no success. He said he would text me back with a solution but have not heard from him. Has this issue been resolved? Please let me kn
How do I activate Peacock with the 1 gig internet bundle?
I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is
Question
Hello, Happy to report that the problem is FIXED!!! Only thing is, I didn't do anything to fix it!!!!! Yesterday, just before the Super Bowl started, I got an email on the phone from my Comcast account, and the "New Email" icon showed up on the Lock
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
Question
CommonUnhappyCustomer Welcome to our community forum! Thank you for reaching out so we can make sure you're getting a strong, reliable connection after the network upgrades. Please send a direct message to Xfinity Support by clicking the
Major Speed loss, intermittent connection issues every few minutes after so-called “Enhancing the Xfinity network” maintenance email?!?!
I received communication from Xfinity on 1/19/26 that I should “prepare” for “work in your area on 01/26”. This was an understatement, I should’ve prepared to have no internet! They’ve broken my entire neighborhood’s connection with abysmally poor speeds, intermittently, sometimes non existent conne
Question
It is nice to meet you here Tom, and thank you for your information, I was able to locate your account with that. For account security I will have to send you an authorization code either by text or email to the number or address on the account. Is t
Billing Dispute
My promotion expired in November and my bill went from $68 a month to $87 a month. I called and the agent said they would lower the plan to $60 a month and keep my same plan and give me a $27 credit. Next month I was charged $87.00 so I called again went through two agents and I was told I would be
Question
I can't seem to find the "Direct Message" icon - can you please clarify?
Service Down in Nashville Despite Power being restored
I need internet service restored for my home and the internet wire reconnected to the house after the ice storm in Nashville. I have had power turned back on for almost a week now. I cannot call and talk to anyone since an internet outage is detected for my account.
Question
Looping only on the X1 box, I do not use the Newsmax Streaming App.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
user_i1862v Thank you for confirming that for me. Let's investigate this further. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfin
You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID
I haven't been able to access my benefits. I have been trying to upgrade my phone and nothing works. If I go to Account and Identity and then click Xfinity ID and Security it tells me "You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID", but I DO. It is so
Question
Trade in credit hasn’t shown up on my account
I mailed my old phone to Assurant back in November. Accepted a $500 dollar credit to my account. I have emails showing all of this. The credit hasn’t shown up. I’ve been told it is due to technical difficulties with Assurant, wrong IMEI number, etc. Xfinity customer service tells me to contact Assur
Question
•
Devices
Just fyi i decided to direct message support. see if there is any urgency to this matter
Multiple Issues with Trade in after 2 months
I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se
Question
I have plenty of space and is not movies they are 1 hour shows
xfinity stream downloads iphone
When I download a recording in my Xfinity Stream app from my DVR in my IPhone it shows up in the downloads folder, once I exit out of the app, and sign in again the downloads are gone if I go to the recordings it shows with a green down arrow "On this device until ....." Cannot watch in an airplane
Question
@user_5ml291 thank you for reaching out over Xfinity Forums. I'd like to look in the Newsmax concern further for you. The post topic is about issue with the Xfinity Stream App on Roku device. On your reply I see a mention of a new box installed. Are
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
No problem at all, now you have two ways to receive this new box. You can one go to your local store and swap that box out free of charge, or we can have one shipped to you. Which do you prefer?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
@derelict thank you for your time working with our team over Xfinity Forums. I'm glad to help get the equipment provisioned correctly to recognize the faster upload speeds. Please create a new post if you need help with anything in the future. Our te
XfinityJustinC
commented
4 hours ago
to the conversation:
0
0
I am not getting the listed upload data rate
I recently signed up for a new data plan with Xfinity; the service order lists data rates as 2Gbit download, 250Mbit upload... After the plan was confirmed, I rebooted cable modem and router (which has been required in the past, to get new data rates), but I am still getting the same 40Mbit that I w
Question