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Yep! That is the solution, @user_ckr92. Did you have any other questions or concerns we can help with?

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how to stop Xfinity e-mail account?

The holder of the account has died, is no longer a Comcast subscriber, and it's time to terminate their Xfinity e-mail account, which is just receiving spam now. There are MANY online requests for instructions on how to do it, with answers by allegedly knowledgeable people, and none of their methods

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OK, that makes sense. The solution is to do nothing. Thank you.

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how to stop Xfinity e-mail account?

The holder of the account has died, is no longer a Comcast subscriber, and it's time to terminate their Xfinity e-mail account, which is just receiving spam now. There are MANY online requests for instructions on how to do it, with answers by allegedly knowledgeable people, and none of their methods

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@user_kqiom9 I'm sorry to hear of the experience and frustration this has caused you. Just to confirm you were able to get everything including that disconnected account resolved?

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Problems with adding an extra service for Wi-Fi at a different address

I chatted in on the app to add a service I explained that I already have existing service not to do anything with it. I was adding a service at a different address The New service was added When the Wi-Fi name And password were put in. It did not work with my own net year router which I told them th

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i gave the human I was talking to a big thank you and a 10 for service, and I give the rest of the experience a 1 because they shut down one of my service addresses.

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Problems with adding an extra service for Wi-Fi at a different address

I chatted in on the app to add a service I explained that I already have existing service not to do anything with it. I was adding a service at a different address The New service was added When the Wi-Fi name And password were put in. It did not work with my own net year router which I told them th

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I want to reschedule my appointment for August 18 to August 28.

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Reschedule my appointment

I want to reschedule my appointment for July 14 to July 28

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Good Morning, @user_kbc6ev! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about your fathers experience with the Xfinity Mobile services, and the device. I would be more than happy to div

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elder financial abuse at Roxbury Xfinity

Good day, I am writing on behalf of my father because we are extremely upset and seeking immediate resolution. Before we escalate this matter to the FCC and other regulatory bodies, we wanted to give Xfinity the opportunity to correct what has happened. My father is a 75‑year‑old multiple‑stroke sur

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Thank you for taking the time to share feedback about your experience @user_c19fd8. Other users may find this helpful when making their decision. While the base version of yahoo at this time does contain ads it also has some nice perks like enhanced

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Reverting back to comcast email from yahoo

Changing email from Comcast to yahoo is the biggest mistake I could have made…can’t easily see emails, the advertising is fricken INSANE, getting an error message that it can’t open due to, too many redirects and they want you to pay for “no ads” totally not cool. So…I pay for Comcast and now they w

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Thank you for taking the time to narrow this down and share those details. The July 29, 2026, cutoff is definitely interesting and may help explain why older emails aren't appearing in search results even though they're still in your mailbox.

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The search feature of xfinity email is not returning proper emails, it only appears to return a list of emails I sent or random emails.

Log into xfinity email on Chrome or Edge. Log into xfinity email - https://login.xfinity.com/login Go to email do a search by someone's name the search returns emails that i have sent, not all emails with that person's name. It shows search for all folders. If i then search in Inbox, it lists a bunc

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elder financial abuse at Roxbury Xfinity

Good day, I am writing on behalf of my father because we are extremely upset and seeking immediate resolution. Before we escalate this matter to the FCC and other regulatory bodies, we wanted to give Xfinity the opportunity to correct what has happened. My father is a 75‑year‑old multiple‑stroke sur

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Hello, I am searching directly from xfinity.com email. I have tried in different browsers, cleared the cache.    I have now identified a very specific cutoff in the problem. My Xfinity email search works normally for messages dated July

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The search feature of xfinity email is not returning proper emails, it only appears to return a list of emails I sent or random emails.

Log into xfinity email on Chrome or Edge. Log into xfinity email - https://login.xfinity.com/login Go to email do a search by someone's name the search returns emails that i have sent, not all emails with that person's name. It shows search for all folders. If i then search in Inbox, it lists a bunc

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Problems with adding an extra service for Wi-Fi at a different address

I chatted in on the app to add a service I explained that I already have existing service not to do anything with it. I was adding a service at a different address The New service was added When the Wi-Fi name And password were put in. It did not work with my own net year router which I told them th

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@user_l5tnmb​ any movement on this issue? I have a similar issue and would like to know how the fight is coming.

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6 hours ago

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Global Travel Pass Enabled, but Incorrectly Charged for Data Roaming in Canada

I traveled to Vancouver, BC, Canada and purchased Global Travel Pass for both my line and my wife's line before the trip. We used the same Global Travel Pass during a trip to Canada in October 2025, and it worked exactly as expected - we weren't charged any unexpected roaming fees and were very sati

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Reverting back to comcast email from yahoo

Changing email from Comcast to yahoo is the biggest mistake I could have made…can’t easily see emails, the advertising is fricken INSANE, getting an error message that it can’t open due to, too many redirects and they want you to pay for “no ads” totally not cool. So…I pay for Comcast and now they w

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@user_j1gmc2 Thanks for reaching out to our team for support with your mobile account concerns. Our apologies as we do not have the ability to increase your mobile account credit limit.  Xfinity automatically reviews customer’s account hi

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credit

Hello, I need assistance from an escalation team regarding a device upgrade. I am trying to upgrade 4 family lines together to take advantage of current trade-in promotions, but I am hitting a $2,000 financing cap. Standard chat support tried to force a broken 3-device split order and told me a cred

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Green oval tower box

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Replace utility box

My utility box has been damaged and water is getting in. Can someone replace this?

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