Xfinity Community Forum

Good afternoon user_ggwdi3. I will be more than happy to assist you. I do have a few questions to better assist you. Are you seeking assistance with viewing your bill? If so, you can view your statement on the Xfinity App or the Xfinity website. If y

XfinityJon

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11 hours ago

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Bill

[Edited: Personal Information] view bill

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Good evening, and thank you for reaching out on our Community Forums regarding your transfer PIN request. We appreciate the opportunity to assist. To generate an Xfinity Mobile transfer PIN (port-out PIN), please log in to the Xfinity App or yo

XfinityAlyssaA

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11 hours ago

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Transfer pin

I need my transport transfer pin [edited- personal identifiable information]

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Request for Permanent Disconnection – Demolition of Property

I am the owner of the property. I plan to demolish the existing house and therefore need to request a permanent disconnection of the Xfinity / Comcast cable service at this address. Could you please process this request and provide the next steps or a work order number? I would appreciate any guidan

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Customer Service

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User_8bs01h. I'm sorry to hear that's been your experience. Recordings should be enjoyable to watch, especially when you're catching up on a series before a new season. The frequency of the ads you're describing certainly doesn't sound ideal. To bett

XfinityDilary

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11 hours ago

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Excessive ads on dvr recordings

In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a

Question

I am considering to get a comcast streaming package package for 30 USD.

The streaming package for USD 30 includes peacock, which I already have a diamond customer. Price reduction?

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Xfinity Stream Website

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Bill

[Edited: Personal Information] view bill

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Billing

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PC

@XfinityMarshante Thanks, I just DMed!

pzli.cdjones

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12 hours ago

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PC

"Your Xfinity account is already linked to another Peacock account."

I'm having trouble activating the Peacock subscription included with my Xfinity home internet. I previously had Xfinity internet with included Peacock from August 2024 to June 2025. I just restarted Xfinity internet at a new address in July 2025. Now, when I try to activate Peacock, it says "Your Xf

Question

@user_08pogj Thanks for clarifying. You should be able to share a screenshot. Or if you prefer, you can send it in a Direct Message. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation"

XfinityLinda

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12 hours ago

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Low hanging overhead line.

I am a contractor building a house, and a delivery truck hit the overhead line and it is restricting access to the driveway. The delivery company reported the incident three weeks ago and it has yet to be fixed. How do I resolve this? The job number I was given is: 583172. I was also given this numb

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Transfer pin

I need my transport transfer pin [edited- personal identifiable information]

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Sign-In and Account Management

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Hello @user_qr2y6a thank you for letting us assist you with getting this resolved. If you need any additional assistance please feel free to create a new post.

XfinityAbby

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12 hours ago

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Peacock Activation Issues

Hi, I recently moved to a new address that has a new account number associated with it. I get free Peacock with my service. Now, I am permanently stuck in an activation loop trying to link my existing Peacock account. Can a specialist please open a backend ticket to do an Account Entitlement Reset/R

Question

@user_oauy6e Thank you for connecting with us about your concerns with Disney+. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

XfinityLinda

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12 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

Question

user_x0t13j I'm not sure if the option is still available online to generate that third-party app password. But we can try by following these steps: Sign in to your Xfinity Email account. Click the gear icon and select Settings. Select Secur

XfinityDilary

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12 hours ago

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Comcast.net email in Apple Mail

I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w

Question

Good afternoon user_6y0tux. You have reached the right team and I will be happy to assist you further with getting your cable box working. Thank you for the information you have provided so far. I do have a couple of questions before we begin. Is thi

XfinityJon

commented

12 hours ago

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Cannot get cable box connected

I go past the welcome screen to the screen saying we're connecting to my entertainment and then it says sorry there seems to be some trouble and that I should tighten cables and restart TV box and I did all that and I've restarted twice and there's an RDK 03004 error

Question

Thank you for reaching out to our team. I am sorry to hear about that issue with the billing and the upgraded speed. In order for me to access your account and billing information I will need to ask you to send me a direct message with the full name

XfinityJohnG

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12 hours ago

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Terrible Service - Increased our cost to “fix”

My husband and I work from home and have had a fair enough experience with Xfinity service. We do fairly regularly have outrages but for the most part hadn’t severely distributed our day to day. There was a period of 2-3 weeks where every single day the coverage was down, resulting in every one of o

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The delivery company reported the incident, and they gave me ECM........ I called and spoke with a person who gave me the job number. I have pictures but do now see a way to send them with this format.

user_08pogj

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12 hours ago

to the conversation:

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U

Low hanging overhead line.

I am a contractor building a house, and a delivery truck hit the overhead line and it is restricting access to the driveway. The delivery company reported the incident three weeks ago and it has yet to be fixed. How do I resolve this? The job number I was given is: 583172. I was also given this numb

Question

Hello user_pm55pa, thanks so much for reaching out here on our Xfinity Forums with these general account questions! Seeing what you have is quick and easy Using The Xfinity App! Have you had a chance to download and sign into this? By clicking on the

XfinityAlfonso

commented

12 hours ago

to the conversation:

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How do i see what my service is

I would like to find out what services i have

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Cannot get cable box connected

I go past the welcome screen to the screen saying we're connecting to my entertainment and then it says sorry there seems to be some trouble and that I should tighten cables and restart TV box and I did all that and I've restarted twice and there's an RDK 03004 error

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Customer Service

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How do i see what my service is

I would like to find out what services i have

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Sign-In and Account Management

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Terrible Service - Increased our cost to “fix”

My husband and I work from home and have had a fair enough experience with Xfinity service. We do fairly regularly have outrages but for the most part hadn’t severely distributed our day to day. There was a period of 2-3 weeks where every single day the coverage was down, resulting in every one of o

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Billing

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Good afternoon @user_e63af7, and thank you for reaching out on our Community Forums to let us know that you're unable to access your email. We appreciate you bringing this to our attention. To help us better understand the issue, are you rece

XfinityAlyssaA

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12 hours ago

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Xfinity email

I couldn’t log in my xfinity email is [Edited: "Personal Information"]

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