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Free mobile plan for one year with internet - false advertising?
I signed up for a mobile line because Xfinity kept sending messages urging me to activate a free line, since my internet plan qualifies for the promotion. However, from day one the promotion has never worked correctly. Every month I have to call in, fight through the AI system, deal with agents who
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Over charged for a service I did not sign up for
I’ve been charged for streaming sites I did not sign up for. Two months now
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Billing
paying for two phones and two phone plans
In October 5, 2025, I traded my old iphone for an iphone air. I found that this new phone was too small and on October 10, 2025, I exchanged it for an iphone 17 Max , the young lady at xfinity wiped down my iphone air, packaged it for me as I was physically not able to due to Parkinson's Disease. Sh
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Devices
I am having major issues as well. Some emails send and deliver no problem. Then the same address wil send an email and I don't get it for 24 hours. I've been trying to submit a printing order and the company has not received any of the emails I've se
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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@XfinityBradM Asking same question again and again, rather than resolving. Please provide the contact details to call.
There Is No Way To Reach Out To You Guys For A Refund
My connection got deactivated on its own immiedietly after a prepaid monthly payment. When I asked to rectivate, I was informed that it can not be reactivated. I applied for the new connection and again paid the monthly charges. There was some issue in activating the modem. The issue was never resol
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Property damage
Your crews informed us of work that would be taking place today but never made contact when they arrived and let us know they would be taking there service truck through my lawn multiple times and leaving ruts in the grass. Not very happy about this and for any future work would like absolutely no e
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Customer Service
Sorry if I jumped in @BruceW ONE AND DONE......
Xfinity only allows 35 Mbps upload, but my modem supports 800 Mbps up (plus 2.5 Gbps down). Why is Xfinity artificially capping my speeds?
As in the title. I have a modem, a Motorola MB8611, which can do 2.5 Gbps download and 800 Mbps upload. However, Xfinity says it only supports 35 Mbps, which is completely wrong, by a literal order of magnitude and then some - it literally supports over 20 times the speed Xfinity says it does, and 8
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Thank you! I appreciate you moving it the best place to be seen!
Request for Executive Customer Relations Escalation – Unresolved Underground Line Since August 18 2026
I am requesting escalation to Executive Customer Relations regarding an underground cable replacement that has remained unresolved since August 18, 2026, despite multiple promised completion dates and multiple escalations. An existing ECM escalation was closed without the physical issue being resolv
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request for Executive Customer Relations Escalation – Unresolved Underground Line Since August 18 2026
I am requesting escalation to Executive Customer Relations regarding an underground cable replacement that has remained unresolved since August 18, 2026, despite multiple promised completion dates and multiple escalations. An existing ECM escalation was closed without the physical issue being resolv
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My bill increase over night from $75 to $139 for very small apartment
My bill has been $75/month for the past three years and just jumped to $139... nearly double, with no change to my service. I'm assuming my promotional rate expired. I've been a reliable customer for three years and would like to stay, but $139 isn't sustainable for me. What current promotions or lo
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unburied Comcast Cable from Street to House
It has been 3 months since the Comcast Tech installed the fiber optic cable from teh street to the house. I was promised that the cable would be burried within 2 weeks. It has not been burried. It is a tripping hazard and an issue when cutting and maintaining the lawn. Is there someone I can contct
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No Customer Service
I have an issue with a return at a local store that has been going on for 3 weeks. Online Chat can't help because they respond to "most" issues not specialize problems. I need to speak to someone
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Xfinity Compliments
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Internet keeps cutting out
For the past week and a half, my internet has been cutting out randomly and then coming back 30 seconds to a few minutes later. Sometimes I have to switch between my two networks to restore internet access. Today it has happened 8+ times, even after unplugging my modem, checking that the cords attac
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Price change
Hello, I was paying $71.22 per month for a 2 gbps plan and looks like that promotion has expired and new charges are over $120. Can someone message me please so we can discuss my options?
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@user_lqkb7d @XfinityJon Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Internet Disconnects: Frequent Forward Drops with Thousands of Attempts
FW.IPv6 FORWARD drop , 1757 Attempts, 2026/8/28 11:20:22 Firewall Blocked FW.IPv6 INPUT drop , 1 Attempts, 2026/8/28 10:45:46 Firewall Blocked FW.IPv6 FORWARD drop , 2544 Attempts, 2026/8/27 13:21:46 Firewall Blocked FW.IPv6 INPUT drop , 17 Attempts, 2026/8/27 13:21:46 Firewall Blocked FW.WANATTACK
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In addition, when I sent an email 20 minutes ago from gmail to my 2 separate Comcast email addresses, it has not yet come through.
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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@user_17c76e this feature is set up for security purposes and working as intended.
I only have one phone#
I have two email accounts but only one phone , Xfinity won’t let me use my phone number for both, how do I resolve this?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No WiFi service
I’ve been waiting over 2 months for WiFi service to be restored. Plus paying for the non-existent service. Please advise.
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Hi @user_stma2j, and thanks for reaching out on the Xfinity Community forums! I can see you're looking to get this taken care of quickly. If your goal is to cancel your Xfinity service, the team can help review the account and discuss the available
XfinityCliff
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CANCEL SERVICE
This is stupid. Need to cancel asap.
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