Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (476.8K)
Bill
We are seniors and we can’t afford what we’re paying are there any discounts that could be applied senior or veteran?
Question
•
Customer Service
Update Credit Card
You need to update the Discover Card used to bill for Xfinity services. The correct card number is [Edited: personal information]
Question
•
Sign-In and Account Management
Installation Complaint
I am writing to file a formal complaint regarding an internet installation that took place yesterday, May 24, 2026. The technician arrived to install our 500 Mbps service. I initially requested that the router be placed in the living room and showed him where the previous coaxial cable had been remo
Question
•
Customer Service
Did you get my question
Lost my Comcast.net Account [Edited]
I have lost my comcast.net account since late 2025. I have not been notified how to switch to the yahoo.com server.
Question
Is my email yahoo now
Lost my Comcast.net Account [Edited]
I have lost my comcast.net account since late 2025. I have not been notified how to switch to the yahoo.com server.
Question
Comcast & yahoo merged now I cant get my old comcast emails
Lost my Comcast.net Account [Edited]
I have lost my comcast.net account since late 2025. I have not been notified how to switch to the yahoo.com server.
Question
Comcast & yahoo merged now I can find my email with comcast
Lost my Comcast.net Account [Edited]
I have lost my comcast.net account since late 2025. I have not been notified how to switch to the yahoo.com server.
Question
@user_8072da Just to confirm the issue is only with accessing on your cable box? Have you tried signing in with a different email addresses to see which account the new subscription is connected to? Have you tried both your Xfinity username and your
Paramount Plus’s Remote control issue
I received an email May 17, 2026 advising Paramount Plus automatic renewal occurring for $8.99. Two days later on May 19, 2026 I received another email advising my Paramount Plus subscription has been cancelled. I called Customer Service who confirmed it was in fact cancelled so she added it back to
Question
user_clw0zg Thanks for the additional details of where the line is currently. I'll have to get this to local construction who handles drop bury requests before they send someone out to bury it. Can you send us a direct message with your full na
Comcast ran a fiber line accross my property without my consent
Comcast ran a fiber line accross my property to connect to my neighbor's house. There is no easement and I did not consent to this. I want this line removed before it is buried.
Question
Yes. I can sign in to Xfinity on the web and the iPhone app. No problems accessing my account.
Paramount Plus’s Remote control issue
I received an email May 17, 2026 advising Paramount Plus automatic renewal occurring for $8.99. Two days later on May 19, 2026 I received another email advising my Paramount Plus subscription has been cancelled. I called Customer Service who confirmed it was in fact cancelled so she added it back to
Question
user_2wxykq sure thing 👍Once the app is open select "Wi-Fi" at the bottom. Then go to "Wi-Fi Details." From here select "Edit Wi-Fi Settings." You will see an option on this screen to split bands. If you split the bands there's a good chance, you'll
request
I am trying to set up a smart home camera that only works on a 2.4 GHz frequency. Can you help me split my wifi bands, separate the 2.4 GHz and 5 GHz SSIDs
Question
There is an easement along the road, but not one on my side yard. I have reviewed my survey, title work and even searched the register of deeds for a recorded easement on the side yard where the fiber is currently laying and there is not one.
Comcast ran a fiber line accross my property without my consent
Comcast ran a fiber line accross my property to connect to my neighbor's house. There is no easement and I did not consent to this. I want this line removed before it is buried.
Question
@XfinityJosephA I do. but I can't find how to do it there. can you please help me with that?
request
I am trying to set up a smart home camera that only works on a 2.4 GHz frequency. Can you help me split my wifi bands, separate the 2.4 GHz and 5 GHz SSIDs
Question
user_2wxykq you will need to use the Xfinity app to split the bands. Do you have the app?
request
I am trying to set up a smart home camera that only works on a 2.4 GHz frequency. Can you help me split my wifi bands, separate the 2.4 GHz and 5 GHz SSIDs
Question
@user_wehnou The steps below are how to redeem the specific benefit through the membership process. Where are you running in to the error message? 1. Log in to your Xfinity membership account.2. Click on the benefit titled Get Peacock Premium at no
Unable to Redeem Platinum Perk of Peacock
Trying to redeem the "Peacock Premium, on us" offer promised on the Platinum Xfinity Membership level. But the option to redeem it is not there. Have searched for how to do it, but unable to redeem. Would love someone to help me active this benefit.
Question
request
I am trying to set up a smart home camera that only works on a 2.4 GHz frequency. Can you help me split my wifi bands, separate the 2.4 GHz and 5 GHz SSIDs
Question
•
Customer Service
@user_2emcuh We appreciate your time in reaching out to us here on our Xfinity Forums. This is absolutely not the experience we want for our valued customers. I would like to discuss this further and get all the details, so we can address this. Pleas
File a complaint
Store manager jumped in my face and kept demanding respect over and over when i had never even talked to him. I was not didrespectful to anybody, it was my 4th time driving to another town to try to get my billing straightened out, it bothered me so bad the waay he talked to me i couldnt even sleep
Question
user_3cucyx Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand how frustrating this must have been and I would love to take a look at the account and see how I can help turn your experience around. Since I w
XfinityBillie
commented
7 hours ago
to the conversation:
0
0
Installation Complaint
I am writing to file a formal complaint regarding an internet installation that took place yesterday, May 24, 2026. The technician arrived to install our 500 Mbps service. I initially requested that the router be placed in the living room and showed him where the previous coaxial cable had been remo
Question