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Still billed after cancelation
I really frustrated I have canceled my contract in March 24, and recieved cancel confirmation e-mail from X-finity on the same day, but it still charged in April and May. Why you have full charged after my cancel period was April 2nd, but it continue to charge and didn't close my account. I would re
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Your Home Network
Internet rate increased from 30 to 90
Please help. My Internet rate increased from 30 to 90
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Customer Service
Xfinity Wire Exposed in Backyard
Recently, Xfinity workers added a new line to the cable box in my backyard but didn't bury the cable. They came back another day to try to bury it but I was at work. I told them I would be home on Tuesdays, Fridays, and weekends, but they never responded or came back to bury it. Is there anyone I ca
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Customer Service
Xfinity provided router. All connection are fine, has been working fine since I moved in and just now stop.
No internet App assistance non responsive
Hi. I have been white out service now for two hours and I can not get the app assistance to load to start any troubleshooting. Please advise.
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Port In Adventures
I have been trying unsuccessfully since January to port a number from my CenturyLink landline to one of my Xfinity Mobile phones. I have spent many hours in chats and many hours on the phone with XF customer service to no avail. Generally, what happens is I am in contact for an hour or two, then am
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Devices
I have the same problem. Please help me.
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
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BigTex2 I appreciate you trying that. Are you using an Xfinity modem or a personal modem? Are you using a separate router connected to the modem? Please check the coax connection at the back of the modem and where it connects to the coax outlet
No internet App assistance non responsive
Hi. I have been white out service now for two hours and I can not get the app assistance to load to start any troubleshooting. Please advise.
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user_jw191d Hello, are you still having sound issues with CBS?
Xfinity Support
sound cut out for a several seconds, and then it comes back on. This is happening on multiple TVs in my house usually on CBS both other channels also. Doesn't matter what time of the day.
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It wasn't Xfinity's decision to drop Scrips. Scrips wanted more money, which would mean your bill would go up. Many of the channels Scribs provides are over the air free antenna channels.
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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I have unplug/plug router several times. It always ends up flashing green.
No internet App assistance non responsive
Hi. I have been white out service now for two hours and I can not get the app assistance to load to start any troubleshooting. Please advise.
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BigTex2 Thank you for posting on our community forum so we can get your internet service back up and running. What troubleshooting steps have you tried so far? Is the LED indicator on your modem currently solid, flashing, or off?
No internet App assistance non responsive
Hi. I have been white out service now for two hours and I can not get the app assistance to load to start any troubleshooting. Please advise.
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No internet App assistance non responsive
Hi. I have been white out service now for two hours and I can not get the app assistance to load to start any troubleshooting. Please advise.
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Customer Service
It appears the X1 boxes never turn off, just go to sleep. They need to stay on to do recordings and software updates.
XG1v4-A
Will you please provide instructions how to disable “fast start” / quick boot on an Xfinity XG1v4-A?
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Unable to access comcast email through Outlook Classic using windows 11, no new email messages received since 9 AM
No new email messages received since 9 AM today 4/9/2026. Still an problem now at 5:30 PM.
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sent a dm to you.....
XFINITY does not follow through on their offers.
Hello, I’m reaching out regarding a promotional offer I was given when I switched from AT&T to Xfinity in December. I was promised $150 (to cover half of my remaining device balance needed to unlock my phone), but I have yet to receive it. I’ve followed up multiple times and have been told that the
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Thank you for reaching out to our team. I am sorry to hear about that frustration, and I will be happy to look into that issue from here. Can you send me a direct message with the full name and complete address for your service? To send a direct mess
XFINITY does not follow through on their offers.
Hello, I’m reaching out regarding a promotional offer I was given when I switched from AT&T to Xfinity in December. I was promised $150 (to cover half of my remaining device balance needed to unlock my phone), but I have yet to receive it. I’ve followed up multiple times and have been told that the
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Good afternoon @user_xf0r68 and thank you for reaching out to us on our Community Forums to report your exposed cable line concerns—we appreciate you bringing this to our attention. We’d be more than happy to help with your request to have the cable
XfinityAlyssaA
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Xfinity Wire Exposed in Backyard
Recently, Xfinity workers added a new line to the cable box in my backyard but didn't bury the cable. They came back another day to try to bury it but I was at work. I told them I would be home on Tuesdays, Fridays, and weekends, but they never responded or came back to bury it. Is there anyone I ca
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