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Good afternoon user_98nnay. I would be more than happy to check this out for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located a
account shows "Pending Activation" while having internet.
Hi, I just subscribed to 1g monthly plan last night and the internet seems to be working right now. However, when I log into the xfinity.com account, the webpages still shows " Pending Activation. Would you please help to confirm if my internet service is correctly registered? Thank you
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Hello user_7o6mr4, once bridge mode is enabled the next steps should be: Step 2: Set Up Your Deco S4 (Router Mode First) Connect Main Deco: Connect one Deco S4 unit to the Xfinity Gateway's LAN port with an Ethernet cable. Download App: Install
Setting up TPLink Deco S4 1900 with my Xifinity router
Hi, I bought 3 used TP-LINK Deco S4 1900 series units to enhance my home network. This is what I have done so far, but failing at one point. #Accessed Xfinity router Admin page and enabled Bridge Mode. #Connected one Deco to an Ethernet port (2) of the Router. #Restarted the Router #Restarted the De
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account shows "Pending Activation" while having internet.
Hi, I just subscribed to 1g monthly plan last night and the internet seems to be working right now. However, when I log into the xfinity.com account, the webpages still shows " Pending Activation. Would you please help to confirm if my internet service is correctly registered? Thank you
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Customer Service
That sounds like you're limited by a 1Gb ethernet port. That's about what you'd get. The usual answer is "about 950" but 933 is close enough. What hardware are you using? You'll need a 2.5Gb or faster ethernet connection to get more tha
internet speed\
My previous speed was 1100 and it was about 933 I have currently upgraded to 2000 and am still getting about 933. As anybody else experienced this. I have called and the help desk yes, I am connected for the faster. With the AI help desk it came back that my speed was supposed to be 1100 speed. ??
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Looks like that printer has an ethernet port on it. It's in the same room with the router so I'd just get an ethernet cable and wire it. 1000x easier than getting an old printer to play nice with an XB8. A quick Google search says that p
WiFi Printer not connecting to WiFi on new XFi router
Recently my Xfinity modem/router was replaced with the latest model, Model Name: Xfinity xFi Gateway (XB8-T). They sent out a technician who came to the house and installed it. Eveything seemed to check out however, later on realized that my HP X576dw Officejet Pro was no longer able to connect to t
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I also purchased an Apple Watch for my son for Christmas and found that when attempting to set it up after, we were unable to. After hours and calls to Xfinity, we were told that the Family Share- allowing kids to have a watch linked to an adults pho
Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?
Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus
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You can check the signal stats on your modem to see if your segment has "next gen" upload speeds enabled. You need a locked upstream OFDMA channel to get more than ~40Mbps upload. CM3000 should be fine, so if you don't have any OFDMA channels
low upload speed
I have the 2 gig plan and my upload speeds are not whats advertised. I am only getting 35 mbps. My moden is netgear cm3000 which is on the approved list and capable of handling the speeds. By looking through this forum it seems like no one is getting the advertised upload speed. Is this why xfinity
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Their service has gone completely down hill. Waited all this time for a no show tech. Get home to have that service compromised. I swear they have our 2 locations crossed. Finally got a human who helped fix that issue. Asked her to have a hire up co
No service (Edit)
[Edited: "Language"] . After 6 months of no WiFi and multiple attempts to get fixed. Have an appointment today 12-2. 12;08 get message tech in the way. 4:06 get message he’s running late. Done forget to pay them for their [Edited: "Language"] service. This is utterly the worst
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Hey there, thanks for taking the time to post on our community forums! I'm sorry to hear you've been running into issues with your port-in request. Our team is here to help, and would be more than happy to take a closer look at the situation! Please
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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xfinity support
I want to cancel my service for a week out. I don't want to have to go to the store or talk to anyone on the phone as I have no equipment to return. Thank you,
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Customer Service
I am writing to express my dissatisfaction with the handling of my port-in request and the consistently poor customer service experience, including repeated false commitments provided by your support team. Despite raising a port-in request, I have no
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Hello user_v9nvyn I am sorry to hear about you issues being able to livestream on Youtube. We certainly want to get this figured out for you. I appreciate you providing a detailed breakdown of what has been done so far. Please send us a direct messag
Cannot Livestream + Packet loss
Hello! I have been trying to livestream via YouTube for over a month with no success. I have bought a wifi antenna, new hardware, updated all my software, even had a technician come out and activate a coax port to physically move the router, and using PingPlotter I can see there is repeated and pers
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@Thehallguy did you have the phone replaced through insurance or anything? What ended up being the issue was the imei number was never updated properly after I did an Apple care exchange. I really don’t know how they ended up fixing it but I know th
Xfinity says phone is unlocked but phone is LOCKED
I initially bought an iPhone 13 with xfinity years ago. It became damaged and I used my apple care plan to get a new one. I’ve since paid off the phone and am now looking to switch carriers due to xfinity promising me $500 trade in credit for another phone and then later denying it and only giving m
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Unfortunately I'm dealing with the same thing with an s23 ultra right now
Xfinity says phone is unlocked but phone is LOCKED
I initially bought an iPhone 13 with xfinity years ago. It became damaged and I used my apple care plan to get a new one. I’ve since paid off the phone and am now looking to switch carriers due to xfinity promising me $500 trade in credit for another phone and then later denying it and only giving m
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I have an s23 ultra that was purchased thru rexi resale (I was an xfinity employee then) so the device was always paid off, no past bill and the phone was activated over a year. Everything i call they say the phone is unlocked. I've visited stores, h
Xfinity says phone is unlocked but phone is LOCKED
I initially bought an iPhone 13 with xfinity years ago. It became damaged and I used my apple care plan to get a new one. I’ve since paid off the phone and am now looking to switch carriers due to xfinity promising me $500 trade in credit for another phone and then later denying it and only giving m
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@EG , thanks for your response. I also saw it on the second page of the list of compatible devices. However, I remember seeing it on the main page before, as was the Arris S33 if I recall correctly. I just wanted confirmation that they are still cur
Netgear CM3000 still supported for NextGen speeds?
I checked the list of compatible modems for next gen speeds today and I remember seeing the CM3000 on the list. It's not on the main page but lower on the page, if you click on the "See all modems" then on "Compatible modems for enhanced speeds", it's listed there but without the upload speeds. Does
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Xfinity App Needed for PC
I know I'm late to the party on complaining about this, but I recently had to forward some ports and the process was so incredibly ridiculous having to use a mobile app to manage the modem on my home network. I refuse to download your app or use my phone for these purposes. I'm not sure what kind of
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Xfinity App
Hello @user_wja8no, thanks for your comment. This post mentions HBO Max, but you stated all apps. What message are you getting from the apps?
HBO Max sign in issues
I cannot sign in to HBO MAX as it now it says I'm trying to sign in with a secondary account holder. I have only one account and have used the same one for years.
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Jeopardy not recording Friday
Though I've set the Comcast-provided digital video recorder to record all new Jeopardy episodes that the local NBC affiliate airs in high definition, the DVR skips Fridays. No red dot for recording appears on those days.
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X1
I'm having the same problem. It seems a lot of people are. It shouldn't be this difficult. I don't have this issue with other apps. Comcast owns Peacock, it should be the easiest one! My living room tv works, I've had it for a long
dbruno113
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Peacock not Working in one room
My Peacock subscription is through Xfinity and works in main area but not one of the other rooms. Trying to get through the [Edited: Language] app is a nightmare. As I much as people charge me you should be available 24/7 immediately.
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