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Can’t cancel wifi
Everytime I try to cancel now WiFi it says “something went wrong” please help
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Customer Service
Xumo activation pin
Activation pin is not phone number, it is not generic numbers, customer service can not figure it out and we are returning the boxes. I want to cancel Xfinity because I'm tired of the mistakes.
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Customer Service
It isn't confusing, you are still charging us a regional sports fee for a service you discontinued. My regional sports fee shows up as a separate line item. Does that mean I can cancel it until you get the Wild back?
Regional Sports Fee still being charged in Minneapolis Area - WHY?
I am being charged a Regional Sports Fee on my latest bill even through I am unaware of any regional sports channels in our local lineup. How do I get this fee removed from my bill. Since the Minnesota Wild games are not part of the Regional Sports package (at least not as of this date), I see no re
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Safety and trip risk from vandalized cables
On 10/12 somebody cut the wires behind the building [Edited: Personal Information] They now pose a trip and fall risk. When will my ticket [Edited: Personal Information] be addressed today? I also reported these cables as a trip risk in May 2026, and nothing had been done to date, prior to this vand
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Sirrius/XM
What is the trick to get Sirrius to connect with my system? I have Pandora on it and it works just fine but Sirrius won't connect. I get a message telling me to restart the cable box but that doesn't work. Any Ideas?
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user_hsr9ld We are a corporate based team that supports our forums. We would love to help, and if you send us a direct message, we can easily investigate everything.
UNFAIR CHARGES, TERRIBLE CUSTOMER SERVICE, AND COMPLETE LACK OF ACCOUNTABILITY
My experience with Xfinity has been absolutely terrible. I would not recommend this company to anyone under any circumstances. On September 15, I personally went to an Xfinity location to cancel my internet service. Before proceeding with the cancellation, I specifically asked the representative whe
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Using a Ubiquiti router with my new epon service
I have a complete Ubiquiti network in my home, we recently converted our community to ePON, however I would like to remove the XB-7and connect the ONU directly to the UDM-SE. Who do I have to call to arrange the provision change? BTW: all my 5 STB (Xi6) are on either my ethernet or my WiFi (not xfin
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Customer Service
user_d7z8qe Hi there! Thanks for using our Forums reaching out for help. Do you still need our assistance? We are here to help, to manage the plan visit here.
Seasonal pause again
I've tried and tried at the number 1-800-934-6489 many times. Just like I was instructed. With no possible help from the AI on site. Need to seasonal pause again. Seasonal pause.
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JaimeH Looks like we might need to dig deeper into your account. Since you have already sent us a DM with your details we will continue with you there.
Sorry, you’re not eligible to redeem benefits
I'm a diamond member but when I go to membership benefits in the website is says "Sorry, you’re not eligible to redeem benefits". How do I get this fixed?
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Solved topic now closed.
EPON customer-owned router — need ONU provisioning to remove XER10
I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO
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Community Best Answer
I am happy we were able to get the account fully closed on our end, @user_h53sv2! Please don't hesitate to reach out to us here, we are happy to help!
How to speak to live agent
I moved and cannot get in touch with anyone to cancel my internet services. WHY is this so hard?!
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user_b8ba19 I would be reaching out if I were in your shoes and our team is happy to have a conversation with you about your account. Have you checked our Xfinity app or website to see if there is any known issue in your area?
Customer service
I need to speak with a person not a computer to computer does not understand my question
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I’ve called several times, but they aren’t providing a solution to the problem.
UNFAIR CHARGES, TERRIBLE CUSTOMER SERVICE, AND COMPLETE LACK OF ACCOUNTABILITY
My experience with Xfinity has been absolutely terrible. I would not recommend this company to anyone under any circumstances. On September 15, I personally went to an Xfinity location to cancel my internet service. Before proceeding with the cancellation, I specifically asked the representative whe
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thrilogy We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your request, are you using another service pro
Service Cancellation
Please cancel service. I no longer need it. [Edit: Personal Information]
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Hey there, @user_f603tl! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand wanting to make the changes with your Xfinity Mobile account, and I would be more than happy to look into getting th
Canceling my iPads seevice
Hi, I want to permanently cancel my Xfinity Mobile line. I do not want to transfer or keep my phone number. I would like to complete the cancellation entirely through online chat without calling. Please help me cancel the line and confirm the effective cancellation date and any remaining device bala
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I tried signing in with a different browser that had a cleared cache and cookies. Same error.
Sorry, you’re not eligible to redeem benefits
I'm a diamond member but when I go to membership benefits in the website is says "Sorry, you’re not eligible to redeem benefits". How do I get this fixed?
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Canceling my iPads seevice
Hi, I want to permanently cancel my Xfinity Mobile line. I do not want to transfer or keep my phone number. I would like to complete the cancellation entirely through online chat without calling. Please help me cancel the line and confirm the effective cancellation date and any remaining device bala
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Customer Service
Service Cancellation
Please cancel service. I no longer need it. [Edit: Personal Information]
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Billing
user_hsr9ld Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"
UNFAIR CHARGES, TERRIBLE CUSTOMER SERVICE, AND COMPLETE LACK OF ACCOUNTABILITY
My experience with Xfinity has been absolutely terrible. I would not recommend this company to anyone under any circumstances. On September 15, I personally went to an Xfinity location to cancel my internet service. Before proceeding with the cancellation, I specifically asked the representative whe
Question
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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Diamond Customer - Unresolved Xfinity Stream Issue and Support Complaint
I am a Diamond-level Xfinity customer requesting assistance from an Xfinity employee and escalation to technical support. My new Samsung TV cannot load Xfinity Stream content. I have received errors SDI 0001, TVAPP-0001, TVAPP-00500, and TVAPP-00611. I spent 1.5 hours troubleshooting, followed by an
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