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Select button and voice commands do not work
Have XR15 Xfinity Voice Remote. The select/ok button and voice function do not work. Neither functioned with my original remote or a new one I just picked up at the Xfinity store. Cable box recognizes other buttons- Guide. Xfinity. Page up/Down. numbers. Channel. Swapped batteries multiple times. Po
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X1
No worries, @user_nsuzoc we have your Direct message and will respond soon.
dropped pings
Hello, I am posting to this forum because I cannot for the life of me get Xfinity to tell me how to log a support ticket. Their website takes me in circles. Hoping someone can help here! This is the message I was trying to log with Xfinity through Support. For the past couple weeks, I have been expe
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Hello - I submitted the DM as requested. I've also opened a ticket with Xfinity requesting the network team investigate the issue. Please let me know if you need more information. For anyone reading this, I will post to this forum as I learn more. Th
dropped pings
Hello, I am posting to this forum because I cannot for the life of me get Xfinity to tell me how to log a support ticket. Their website takes me in circles. Hoping someone can help here! This is the message I was trying to log with Xfinity through Support. For the past couple weeks, I have been expe
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I did as you asked and let the person know that I wanted a refund. He never responded. This is terrible service. I have no idea if I'm getting the refund or not.
Sent wrong movie
I bought Gladiator and was sent the 4K version. My TV doesn't have 4K and so I can't watch the movie. How do I get a refund or the right version of the movie? I tried using the xfinity chat assistant but it didn't help.
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XfinityDena -- As a last resort, I did finally delete all my user info and cache on the new box as XfinityChristy below suggested.(I thought it would have been erased when I got a new box) and signed in to only 3 streaming apps. As of today, the hea
Max buffering issue
I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?
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@No_Connection_Yet I'm glad to hear that the quality control expert was out and on the path to the resolution, I'll be in touch with you in the direct message that way I can keep in touch with you throughout the remaining process.
How Long Would You Wait For Service Before Cancellation
Just curious for anyone's opinion on this. I've signed up for Xfinity on November 24 and have yet to have service connected. This was 24 days ago. I hired an electrician to install equipment to facilitate physical connection to the service. This cost extra money. How long would you be willing to wai
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Cancel TV plan and keep internet
I would like to cancel my current tv plan so I can switch to TV Now but keep my internet plan as is.
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Customer Service
UPDATE: Comcast Quality Control representative has dropped by (December 23) and we are on a path to resolution.
No Connection Yet - Opened Account on 11/24
I need a cable line connected to my home before I can use the internet. I have had two technicians come and provide no resolution. On December 1, I hired an electrician to install a grounding rod on the advice of the first technician (Appt on 11/25). The second technician could not do anything witho
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I wasn't able to find your username "XfinityOrlandoM" on the direct message recipients, so I see a response from "Xfinity support" - I will send the informatio there. Thanks!
Intermittent packet loss
Starting around 2 months ago I have been experiencing intermittent packet loss for around 5 seconds at a time, every few hours. It's been incredibly annoying for video calls when working and when gaming*. I assume something must have changed since I've been using xfinity for almost a year and a half
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Hello, @user_0xyaqp Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click t
Charged without activation when full refund was expected back to credit card
I was charged without activating, received equipment on 12/12/25, returned equipment on 12/15/25 due to being misled on self install. Already received a billing statement in the mail when I expected to see a full refund of my $25 deposit back to my original credit card payment method. Please advise.
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UPDATE: Comcast Quality Control representative has dropped by (December 23) and we are on a path to resolution.
How Long Would You Wait For Service Before Cancellation
Just curious for anyone's opinion on this. I've signed up for Xfinity on November 24 and have yet to have service connected. This was 24 days ago. I hired an electrician to install equipment to facilitate physical connection to the service. This cost extra money. How long would you be willing to wai
Question
UPDATE: Comcast Quality Control representative has dropped by (December 23) and we are on a path to resolution.
No Connection Yet - Opened Account on 11/24
I need a cable line connected to my home before I can use the internet. I have had two technicians come and provide no resolution. On December 1, I hired an electrician to install a grounding rod on the advice of the first technician (Appt on 11/25). The second technician could not do anything witho
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Hi Richard, I just did it.
Sent wrong movie
I bought Gladiator and was sent the 4K version. My TV doesn't have 4K and so I can't watch the movie. How do I get a refund or the right version of the movie? I tried using the xfinity chat assistant but it didn't help.
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Season's Greetings @user_ifj4md Thank you for bringing this to our attention. Our team can help. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message"
Wires are too low
The xfinity wires over the Emily Avenue entrance to our parking lot are too low. Several times trucks accessing our Landisville Apartments parking lot off of Emily Avenue rip down the cable and electrical wires because they The xfinity wires over the Emily Avenue entrance to our parking lot are too
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Wires are too low
The xfinity wires over the Emily Avenue entrance to our parking lot are too low. Several times trucks accessing our Landisville Apartments parking lot off of Emily Avenue rip down the cable and electrical wires because they The xfinity wires over the Emily Avenue entrance to our parking lot are too
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Customer Service
Hi there, @user_8s3tox I'm sorry for the inconvenience this is causing you. I can get you taken care of. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard Please send
Sent wrong movie
I bought Gladiator and was sent the 4K version. My TV doesn't have 4K and so I can't watch the movie. How do I get a refund or the right version of the movie? I tried using the xfinity chat assistant but it didn't help.
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Charged without activation when full refund was expected back to credit card
I was charged without activating, received equipment on 12/12/25, returned equipment on 12/15/25 due to being misled on self install. Already received a billing statement in the mail when I expected to see a full refund of my $25 deposit back to my original credit card payment method. Please advise.
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Billing
Hello user_svbmav! Thank you so much for reaching out to us with the missing autopay discount. I'm so sorry for this trouble. The autopay discount for credit and debit card payments has been removed. The discount was removed this month. However, you
Autopay discount disappeared
Hello, I received my Jan 2026 "billing statement is ready" email and find my $2/month autopay discount is not there. I checked in the Xfinity billing portal that I have both paperless billing and autopay enabled. They have both been enabled for multiple years. I do have a new internet contract start
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I get a message saying that I need to adjust my TV to play it. I contacted LG and they said that their TVs cannot be adjusted and that the cable box needs to be adjusted.
Sent wrong movie
I bought Gladiator and was sent the 4K version. My TV doesn't have 4K and so I can't watch the movie. How do I get a refund or the right version of the movie? I tried using the xfinity chat assistant but it didn't help.
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Thank you for reaching out to our team here. If you are still having issues with that app I will be happy to look further into that from here. Have you already attempted to delete the app and redownload that?
XfinityJohnG
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16 hours ago
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Xfinity app not working
Im having trouble with the xfinity app
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