Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (444.2K)
Hey @user_s67loe, Thank you for visiting our official Xfinity Forums Community support page. If you are experiencing picture quality issues with the Xfinity Video service, it may be an issue limited to the home as we have no wide reports of issues.
Pixilation
Most if not all Xfinity channels are pixilated. I’ve spoken with several friends in my community (St. Lucie west) to find they also have the same issue.
Question
Guest network
Hello, I am a new xfinity customer and just had everything installed last week, including free installation which was great! Unfortunately I am having trouble setting up a guest network like I did when I had Quantum fiber from AT&T. A guest network is essential for home private network security, how
Question
•
Your Home Network
I'm glad to hear that, user_blizrg. We will mark this post as resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your night.
Ongoing Billing Issue – No Refund Issued After Multiple Contacts
I am dealing with a very frustrating billing issue with Xfinity Mobile and I’m hoping someone here can help escalate this. We purchased an iPhone online through Xfinity. The credit card was charged over $1,000, but the charge never appeared properly in our Xfinity account. Here’s what happened: We p
Question
XB8 Partial Service - High Downstream Power (+13.5 dBmV) and Unknown Modulation
Hello, I am experiencing frequent dropped WiFi calls and packet loss. I have an XB8 gateway and my signal levels are out of spec. Downstream Power: Ranging from +12.6 dBmV to +13.5 dBmV (Overspec). SNR: Failing at 33.6 dB - 34.2 dB. Modulation: Showing as "Unknown" on multiple channels (including 15
Question
•
Your Home Network
@XfinityPeterH Thank you for your comment. Surprisingly, I was able to get a refund. Since November, none of the customer service representatives had been able to resolve the issue — but this time it was fixed within just two days. I didn’t even ne
Ongoing Billing Issue – No Refund Issued After Multiple Contacts
I am dealing with a very frustrating billing issue with Xfinity Mobile and I’m hoping someone here can help escalate this. We purchased an iPhone online through Xfinity. The credit card was charged over $1,000, but the charge never appeared properly in our Xfinity account. Here’s what happened: We p
Question
Hey
My address is it’s a house not it’s not a apartment it’s a house my bill should start over for wrong address
Question
•
Customer Service
user_ftsz7p, Thank you for reaching out and creating a new post. I can understand that seeing someone in your yard you weren't expecting can be alarming. We are required to run our service lines in utility easements or right-of-ways. These usual
In my yard while im at work
Today while I was at work, a xfinity worker came into my backyard with no notice or permission from me. This is the second time this has happened. What am I in my rights to do? We have asked politely two times.
Question
To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu
I have been unable to obtain satisfaction in more than 12 hours of phone calls and 2 trips through level 2 support
I have been an Xfiinty customer since the 1980s and have 2 houses internet and phone and 4 phones and 4 watch lines and all kinds of business with your company but I am ready to leave if we don't resolve this one. I was persuded by an Xfinity sales representative last year to bring our phones over f
Question
@user_aka2wh I'd be interested in knowing how this plays out. Why? Seasonal hold is only for the address you are living at, not just putting your account on "hold" because you're no longer at that residence and trying to figure out
I need to speak with upper management
I don’t mean to sound like a Karen, I’m just more confused than anything. And I’m pretty shocked as well. So as some context, I used Xfinity as my internet provider from September 2024- September 2025. I left my apartment to move in with someone who already had an internet provider, so I called Xfin
Question
Same here. For 3 days my one box will not turn on
bad connection-
waited on line 45 min & 1 hr (until they hung up on me) never did reach a real person- we have gone 3 days without tv service!!!! like you care-- I pay my bill on time & have been a member for 50+ yrs- Your service is not cheap- (& not the greatest) How do we get help with our service???? Sarah--
Question
@user_121234 xfinity will not refund for services that weren't used. Is anyone else having this problem? What are the circumstances?
xfinity will not refund for services that weren't used. Is anyone else having this problem?
xfinity will not refund for services that weren't used. Is anyone else having this problem?
Question
@user_ftsz7p Today while I was at work, a xfinity worker came into my backyard with no notice or permission from me. This is the second time this has happened. What am I in my rights to do? We have asked politely two times. From the Xfinity
In my yard while im at work
Today while I was at work, a xfinity worker came into my backyard with no notice or permission from me. This is the second time this has happened. What am I in my rights to do? We have asked politely two times.
Question
In my yard while im at work
Today while I was at work, a xfinity worker came into my backyard with no notice or permission from me. This is the second time this has happened. What am I in my rights to do? We have asked politely two times.
Question
•
Customer Service
@user_it7hqo I have had an comcast.net email for over 30 years. For some reason I'm locked out. Please help What error message are you getting? Is this webmail or a third party email app? Have you cleared your cache and cookies?
Password
I have had an comcast.net email for over 30 years. For some reason I'm locked out. Please help
Question
@46er @4T6er Are you one and the same customer? If so, choose only one identity to log in to the Forums with. Try clearing your cache and cookies in your browser, then sign out of your account and close your browser. Then rest
Removal of email sign-in message 'A better email experience is now available for you'
I am staying with Comcast email and have no need to see this message each time I login. How can it be removed? Thanks.
Question
Good evening, @Lemons26! We can open a ticket to see if your address can be listed without a unit number since it is a house, not an apartment. That would not have any effect on your billing. The account address would just be corrected, the bill woul
XfinityRay
commented
12 hours ago
to the conversation:
0
2
Hey
My address is it’s a house not it’s not a apartment it’s a house my bill should start over for wrong address
Question