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@tbill1 Isn't everything on the X1 box a "cloud recording"? I thought the X1 didn't have local storage. Does it?
X1 service poor performance on long recordings
I record and watch a lot of sports. The recordings are often over 4 hours long. The performance of the X1 system is very poor during playback of these long performances. While watching playback, if you press any fast-forward it consistently takes 4 to 5 seconds to respond. This doesn't happen with s
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When are you guys fixing your customer service issues?
I mean how is the situation like this in the big 2026 I will never know. Can I speak to someone who is preferably located in the US, speaks fluent english and can help me with my internet being down for the past two days? Thank you.
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Customer Service
shelbyjean107 Thank you for letting me know you are still having issues with accessing your email. We have not offered new email accounts for some time. Are you trying to add your Xfinity email to a 3rd party email platform? If so, you have to enable
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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Hello @user_neawkr Thanks for reaching out. We would be happy to check into this refund for you. I am sorry it has not already been taken care of on previous attempts. Can you please send us a direct message with your full name and service address to
refund for wifi extender that I never received
I ordered a WiFi extender for $119 in Nov 2025. The item never arrived. In January 2026, I spent over an hour on your app communicating with multiple customer service representatives to request a refund. I had to explain the situation repeatedly to different agents before finally being assured that
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Greetings, smvatter! We appreciate you reaching out to us with your email concerns. Can you verify if the server is toggled on where the primary server is listed?
Can no longer send emails
I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app
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Thank you, @user_eson09 you very well could be on the legacy tier and if you do move in an upgraded area absolutely you'll be upgrade right away.k-Richard
Ye Olde IPv6 /60 Prefix Request
Like many others over the years, I've been trying to set up IPv6 with a /60 (or, dare I dream, a /56?) prefix. No matter what I've done, it's always /64. I've tried asking live chat and they can never answer. [Edited: "Language"], even talked to a retail employee some time back and he'd been trying
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When creating the new account when I enter the password (xfinity password) I get an incorrect password or username message. I ignored it and the account was setup with the parameters you suggested. Still no email 😬
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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Thank you for the response! That is genuinely the most helpful one I've gotten from Xfinity, ever. I've tried with TP-Link Omada, OPNsense, OpenWrt, and Ubiquiti gear. I've changed DUIDs and MACs until my fingers fell off. None worked, but you gave
Ye Olde IPv6 /60 Prefix Request
Like many others over the years, I've been trying to set up IPv6 with a /60 (or, dare I dream, a /56?) prefix. No matter what I've done, it's always /64. I've tried asking live chat and they can never answer. [Edited: "Language"], even talked to a retail employee some time back and he'd been trying
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Reprovison request
I had xfinity out fixing issues, lost internet for three days, I then got a new router xbt-7 and everything works now except my landline
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Home Phone Service & Equipment
Start a new Internet service at a new address in Danville, CA
Hi there, I would like to inquire a new Internet service start with installation at a new home in Danville, CA.
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Customer Service
user_3pfc75 Thank you for reaching out! You should be able to use a third-party email client to access your email in Yahoo. Here are all the details about the migration to Yahoo Mail: Upgrade your comcast.net email experience to Yahoo Ma
email through Yahoo
I am so fustrated. I put the Yahoo app on my phone to look at my emails. Now I have all this stupid ads on the Yahoo app which is one reason I cancelled my account with Yahoo. Now, you want me to pay xfinity for service including email but access Yahoo for my emails. In order to get ad free that wan
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To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/dir
Adding spouse to bill
Hello I’m wondering how I can add my wife to my bill for proof of address purposes. I have already added her to the account so she has the power to make payments and contact for troubleshooting purposes. Just need to know how I can add her name to the bill. Also how long does it take to show up.
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user_996961 thank you for using the Xfinity Community Forums page to reach out regarding your DVR and storage related concerns. We are happy to look into this for you. To get started, can you send over a direct message with your full name and complet
Hardware Sync and DVR Storage Issue - Diamond Member
I am a Diamond member on a Select Triple Play. My legacy X1 DVR (Clock Box) is failing and not syncing my recordings to the cloud. I also need my cloud storage updated to the 300-hour standard for my tier. Looking for an official employee to assist.
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user_esx5l3 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Apple Watch scammed
Fell for your scam with the “free Apple Watch”. Upgraded a device on my mobile plan over the phone today, and at the end the rep pressured me into claiming a “free Apple Watch” for my 2 lines. I told him I don’t want to pay any monthly fee, what’s the catch? He says no catch they’re completely free,
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Oh no, I do apologize @liblady Are you making sure you are logging in with the same email address and password that you used before you made the switch in equipment?-Richard
Peacock
We just traded our box for a new one. Now I can't get Peacock to work. It says it is ready to use on TV screen. Signing in takes me to Peacock web site that asks me to pay. We are Diamond members and it is listed on our bill as part of the basic cable bill. This happened before but I can't remember
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Yes! I am stuck in the loop of sign in and then being asked to choose a plan.
Peacock
We just traded our box for a new one. Now I can't get Peacock to work. It says it is ready to use on TV screen. Signing in takes me to Peacock web site that asks me to pay. We are Diamond members and it is listed on our bill as part of the basic cable bill. This happened before but I can't remember
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user_h6ak2k Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your name and full service
Haven’t gotten $200 Gift Card Incentive
Hello, I purchased the 1 gig student plan and expected to get a $200 gift card. This was in august and I have still not seen anything. Let me know if there’s anything I can do!
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user_doxv0j, hello there and thanks for reaching out here. I understand your frustrations and do apologize about your experience here. I'd like to take a look into your account and also review the ticket that was placed for you (assuming you haven't
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Xfinity customer service is hideous
I called to inquire about new internet service. I was told Xfinity was running a special in January for free installation. I shopped around and then called back to sign up. The 2nd Xfinity rep also told me there was the current promo for free installation at that time. So I signed up and service was
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