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user_ktimqc My team will be here awaitng your update as we hope all goes well.   

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

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Same here. I have two groups with around 40 in each group.  Never had issues until about a month ago.  I did call Comcast the first two times and they said something about approving it.  Well, I can't do that every time. Help!  I

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Email Non-delivery report received

I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:

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Why is the Xfinity Service down so often?

I have had to unplug all my devises 4 times this week. This affects my printer as well as computor and tv. I am so frustrated!

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... nighthawk 32 x 8 DOCSIS 3.1 cable (B0917R39C6) modem ... Note that the number you posted is not a model number, it's an "ASIN" -- essentially an Amazon stock number. The modem is actually a Netgear Nighthawk CM2000, which is not among the modems

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14 hours ago

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Slow upload with my own modem

I recently switched to a nighthawk 32 x 8 DOCSIS 3.1 cable (B0917R39C6) modem from the Xfinity provided gateway. Download speeds are similar, but my upload has dropped to 6-7 mbps after previously sitting around 100 mbps. I've gone through all the basic troubleshooting steps - anyone else experience

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Ahhhh now we are going to delete all of the modem logs i posted and continue to pretend there is no issue.

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Uncorrectable errors - NEW modem does the same thing as previous modem -New line was run to house issue is still there

I have had internet issues, large amounts of packet loss and dropped connection. A tech was out and installed a new line to the home without any improvements. Another tech was supposed to come out a few days ago however nobody ever showed up. The connection is terrible and nearly impossible for my w

Question

Don't really care how Comcast implemented the DVR, but the performance should be acceptable either way. If it is cloud stored it is no difference that streaming Netflix, and their performance is far better than what I get on long X1 recordings.

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X1 service poor performance on long recordings

I record and watch a lot of sports. The recordings are often over 4 hours long. The performance of the X1 system is very poor during playback of these long performances. While watching playback, if you press any fast-forward it consistently takes 4 to 5 seconds to respond. This doesn't happen with s

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Could you try clearing cache and cookies, then sign in to: https://connect.xfinity.com/appsuite? Let me know if you are able to access your emails @schultz.

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Can I get a Yahoo email invitation faster?

I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a

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voice caller id

I have a Panasonic telephone Model Number KX-TGA641 that runs on Xfinity voice services. When I place a call to another phone number it announces my husband’s name (Russ Pittenger). However, my husband has since passed away and I would like to know how to change the “announced name” to be mine (Nata

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Only if you have a cloud dvr.

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X1 service poor performance on long recordings

I record and watch a lot of sports. The recordings are often over 4 hours long. The performance of the X1 system is very poor during playback of these long performances. While watching playback, if you press any fast-forward it consistently takes 4 to 5 seconds to respond. This doesn't happen with s

Question

iPhone, iPad and web browser on a computer. I just got your email on my iPhone, but it did not appear on the web browser

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Can I get a Yahoo email invitation faster?

I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a

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Hi there, @user_t11ehj I am truly so sorry you and your neighbors had to go through all of that. After dealing with a major storm, losing power for seven days, and then being left with a downed line hanging through your yards for nearly a year that&r

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Feedback on a HORRIBLE EXPERIENCE

After almost a year, Comcast finally came out and rehung their main line! Last spring a storm took down six poles in our area, and we were without power for seven days. When the new poles were put up, Comcast never reattached their line. As a result, our family and about ten neighbors couldn’t mow o

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Hello @user_7zqwh6, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still having trouble with receiving text messages? 

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I am unable to receive certain text message and verification codes

I have turned airplane mode off and on and have turned RCS Messaging off and on again. Turned the phone off to restart and it is still not working. Getting very frustrated because I am missing several text messages and cannnot get into a bank account because I cannot get the verification code.

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@user_gkxnvk, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you. To send a Direct Me

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peacock

I am unable to connect to Peacock via the promotional offer with 1Gig internet. I have no activation button at https://www.xfinity.com/yoursubscriptions and https://customer.xfinity.com/activate-peacock claims I have already activated, even though I have not. No email address associated with Xfinity

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Hey there, @schultz! We never wish you to go through any frustrating experience here with our service and products. We would love the opportunity to help you with your email concerns. What device are you using when you try to access the email?

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Can I get a Yahoo email invitation faster?

I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a

Question

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