Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (423.7K)
Increase in Bill again
My bill keeps increasing. Want to speak to someone about reducing bill
Question
•
Customer Service
Hi there, @aps_in_seattle! Sorry to hear you are trouble with your email. This thread was in relation to a known issue that has since been resolved. Are you still experiencing an issue today? For awareness, the current email settings are located here
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
Question
user_55d8mh Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
charged $100 for a technician to come out and tell me to buy another new tv and preferably Samsung
charged $100 for technician to tell me to buy another new tv and preferably Samsung. Did so, returned first brand new tv, still cable box would not connect. Nine days later another technician was finally scheduled to come out and replaced the cable box. That means your equipment was faulty, you're t
Question
Closing old post
How can I lower my bill?
My bill for Internet has increased recently to a cost that is just too much. How can I lower my bill? I'm fine with reducing speed to lower the cost. Please help.
Question
liva, Hi there! Thanks for taking the time to reach out. I never like having surprises on my bill so I can understand the concern of wanting to know what's going on with that Video price. You've come to the right team. Overs social media, we are a te
What is “ Video Price” on my bill
What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?
Question
Hi user_7k64zr! Thanks for taking the time to reach out on our Xfinity Forum, letting us know you're also running into this issue. I certainly understand how frustrating and inconvenient this would be, so we apologize that you're also running into th
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I want to cancel my account please tell me the procedure
Please tell me the procedure to cancel my account
Question
Hi there, @user_btd52u! Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble with TV audio. I understand that you would like a visit, but we want to get some details as to what you're experiencing to see i
Tv audio
HELP needed from a real person. Im too old to figure this out. I want person here at my home.
Question
Hello, @user_x830wb sorry to read you are unsatisfied with the outcome of the plan switch. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little
Switched from X2 to 2 Gig Plan - Upload Speed Cut in Half
We exceeded our data limit this month, so I asked about adding unlimited data to our plan. They suggested we switch from our old X2 plan to the new 2 Gig plan, and assured me that our internet speed would stay the same and still work with our equipment. They never told me our upload speed would be c
Question
user_0d3c18 We appreciate your feedback and use of the forum to express it. We are happy to dive a bit deeper into this issue with you if you'd like.
Comcast Xfinity Email does not work over Quantum Fiber
I cannot send/receive Comcast email using Mozilla Thunderbird as a client over my Quantum Fiber connection. Except every once in a while it works. The fault clearly lies with Xfinity, and its inability to play nice with Quantum Fiber, as I can send/receive email from accounts with other domains, and
Question
@user_6t2jdf I would be more than happy to review your account to see what we can do to help resolve this ongoing billing error you're experiencing. Please send a direct message by clicking the chat icon in the upper right corner of the page, click o
Public Warning: Ongoing Billing Error for 7 Years – No Resolution Despite Extensive Contact
I’m posting this to document my experience and to warn other customers to closely review their bills. I cancelled my Xfinity TV service and returned all equipment in December 2018. Despite this, I recently discovered that I have been charged approximately $60 per month for TV services for nearly sev
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
What is “ Video Price” on my bill
What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?
Question
Thank you so much for working with us over DM, and I am glad I was able to point you in the right direction to access those records. Our team is always available over this platform if you need anything else. Have a great day, and we appreciate you us
Speak with a Representative Regarding Call Log History
I need to speak with a representative to find out how to get access to call and message logs from my phone (Xfinity Mobile) for the months of August through December 2025. Online I can only access November 24th to the present, despite xfinity's assertion that records of calls are accessible for the
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Tv audio
HELP needed from a real person. Im too old to figure this out. I want person here at my home.
Question
None of those options worked but the movie just started working in English 24 hours later so it’s fine now
Purchased new movie and audio is in Spanish
I just purchased Wicked:For Good on Xfinity and the audio is in Spanish. All the settings for my tv and the movie itself are set to English. The SAP is not on by accident. I’ve restarted my X1 box twice and the movie still plays in Spanish. It was expensive and I want to be able to watch it in my la
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
charged $100 for a technician to come out and tell me to buy another new tv and preferably Samsung
charged $100 for technician to tell me to buy another new tv and preferably Samsung. Did so, returned first brand new tv, still cable box would not connect. Nine days later another technician was finally scheduled to come out and replaced the cable box. That means your equipment was faulty, you're t
Question
user_cl6yip thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to make changes to your account, and while we never want to lose a customer, we can definitely assist you. Can you send me a direct
XfinityMarcus
commented
12 hours ago
to the conversation:
0
0
I want to cancel my account please tell me the procedure
Please tell me the procedure to cancel my account
Question