Xfinity Community Forum

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Reconnect tv service [Edited]

Reconnect tv service to same plan as when I put it on layup

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Customer Service

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Gotcha. I appreciate the details about the line and apologize that it has been so long. My team can look into the account and submit a ticket to have our local maintenance teams look into the line and lockbox placement. Please send our team a direct

XfinityThomasD

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4 hours ago

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Bury request

I was sent a message about my bury request and with answers from my original install and it stated to update if anything needed changed. However there is no way to change the answers and it is impossible to speak with anyone to make changes. My original chat with an agent stated I would receive a ph

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Understood, @user_gzb1zp. Thank you for creating a post to get started! Our Digital Care Team would love to help in any way we can. Hopefully, no one was seriously injured in the accident. Have you tried to submit this request via the Xfinity Assista

XfinitySara

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4 hours ago

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Transfer Wires to new pole

A drunk driver drove through my yard 4 months ago and hit the telephone pole. The town installed a new pole. All wires have been transferred from the old pole to the new pole - except Verizon & Xfinity/Comcast. The town cannot remove the old pole until this transfer occurs. This was 4 months ago. Th

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@user_s1chv3 This is something that's been resolved. Have you visiting our website to check if this is still an issue on your end Xfinity.com/yoursubscriptions?

XfinityRaul

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4 hours ago

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apple tv subscription not activating

The same problem I see hundreds of other people having. I signed up for the bundle and was able to activate peacock, Netflix, Hulu, Disney - all with no problem. When I first tried to activate Apple TV we had an account/subscription. That account subscription is now ended - yet when I click on the a

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Frequent Service Outages in My Area

Hi, over the past two weeks, I have experienced at least 6 service outages in my area (94560), and showing the message “there’s an outage in your area.” As a work-from-home employee, I rely heavily on stable internet. These repeated disruptions have forced me to take my laptop to libraries or coffee

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Customer Service

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Hey @user_5c97vi well clearly zero response. I spent an hour with the Xfinity helpless technician who essentially told me that the issue is on the Apple side. I then called Apple Support who was INFINITELY more helpful and competent, spe

user_271dd3

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4 hours ago

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IMAP email issues

I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha

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Hfreego Have you already tried the automated troubleshooting and diagnostics through the Xfinity app or website to check for any errors or issues with the WiFi signal?

XfinityThomasD

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4 hours ago

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Cisco VPN Anyconnect and new Xfinity Router V8

Ever since I received this new router my laptop computer that is provided by my work drops the VPN Connection. Our company uses Cisco VPN Anyconnect. It drops every few minutes and often cannot connect via the VPN. Steps I have taken to troubleshoot. 1. I am able to connect via the Personal Hotspot

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@user_t7mrf7 Have you attempted using the search feature or reviewing your messages in the junk/spam folders? I would definitely recommend reviewing our online article on how to set and create email filters for that specific sender to ensure those me

XfinityBradM

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4 hours ago

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Email

What I can not get into my Keziahgift messages.

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How do I access my email??

I can't access my email online - I used to be able to, but now I can't. Did you change something?

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Email

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user_17ne9s, I'm sure this is very frustrating. We want to do everything we can to help. A good place to start is to report this to our Customer Security Assurance team. Here is their link: https://spa.xfinity.com/help

XfinityAngie

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4 hours ago

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Scammers

I was told yesterday that if I paid 392 (half my bill) I would qualify for fifty percent off Amnestyprogram and my service would be restored and my bill would be at ZERO for a fresh start. My service was restored and today is back off and they are asking for more money!!!! Fkn scammers!!!!! Super ru

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Thanks for explaining that to us, and we apologize for any inconvenience or frustration this has caused you! Let us take a look at this on our end and help you get it all sorted out. Please send us a Direct Message. Here are the detailed steps to dir

XfinityAmira

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4 hours ago

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can't sign in / no shipping confirmation or details new servicce

I signed up for new service at an existing property and did everything filled out my billing info and whatever, then I got the email that the order is confirmed but it has no address on it, and now when I sign in to my account I can't view the information on it or anything and it refreshes and I'm s

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Location and the way it is ran. On my first install the tech that mounted the terminal box also installed conduit down to slightly beneath the ground for a professional look.when they buried the cable first time they didnt use the conduit and coiled

user_960w1u

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4 hours ago

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Bury request

I was sent a message about my bury request and with answers from my original install and it stated to update if anything needed changed. However there is no way to change the answers and it is impossible to speak with anyone to make changes. My original chat with an agent stated I would receive a ph

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Hi there! Sorry to hear you're having trouble adding it back. Where in the process of adding it back are you getting stuck?

XfinityFrank

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4 hours ago

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IMAP password for Comcast account

I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!

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PSADAED, Hi there! Thanks for taking the time out of your Wednesday to reach out. We can help with that! To make sure I give you the right steps, can you let me know what type of phone you’re using (iPhone or Android)? Also, are you trying to a

XfinityGabriel

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4 hours ago

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Comcast email app on iphone

I used my iPhone for Comcast email but now when opening the app I am getting Spanish instead of English and it will not change! Frustrating

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Yes I picked up the new version 8 when I was in the local store at the end of December 2025. Someone from xfinity configured it so I could use it. It's not plug and play like the person in the store told me. LOL

Hfreego

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4 hours ago

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Cisco VPN Anyconnect and new Xfinity Router V8

Ever since I received this new router my laptop computer that is provided by my work drops the VPN Connection. Our company uses Cisco VPN Anyconnect. It drops every few minutes and often cannot connect via the VPN. Steps I have taken to troubleshoot. 1. I am able to connect via the Personal Hotspot

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I’ve filed a claim with BBB as well , these people SUCK

user_17ne9s

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4 hours ago

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Scammers

I was told yesterday that if I paid 392 (half my bill) I would qualify for fifty percent off Amnestyprogram and my service would be restored and my bill would be at ZERO for a fresh start. My service was restored and today is back off and they are asking for more money!!!! Fkn scammers!!!!! Super ru

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That is certainly not what we want to see on with the speeds @user_7y9st1! The WiFi assessment determines your network health over a 14-day period by monitoring signal strength (RSSI values) between your gateway and connected devices. Then the averag

XfinityAdrienne

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4 hours ago

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My personal wi-fi summary is a lie and your chat bot won't connect me to a real person even though it says it can

I just got my "Your personalized WiFi summary" e-mail in which the download speed was twice what i have ever gotten. There is no way I can reach anyone in customer service except by phone.

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I agree. We already pay exhorbanent fees for Comcast Service and now they are state they are helping us to not raise fees. When are they going to show us compensation? Addtionally, the website states that anything recorded prior to March

user_dac3d9

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4 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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Scammers

I was told yesterday that if I paid 392 (half my bill) I would qualify for fifty percent off Amnestyprogram and my service would be restored and my bill would be at ZERO for a fresh start. My service was restored and today is back off and they are asking for more money!!!! Fkn scammers!!!!! Super ru

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Billing

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Hello @user_eddd8f Thanks for reaching out to us on the forums! We can assist with unlocking your iPhone, so it can be used with on another carrier network. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages

XfinityThomasC

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4 hours ago

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Unlock

I want to request a carrier unlock for my iPhone so it can be used on another network like AT&T

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