Xfinity Community Forum

Xfinity is really terrible, surprise charges, bad bad bad customer service

My bill increased from $59 to $104 a month with no explanation. Apparently I had been part of a year long promotion that ended - but I had Xfinity for 3 years… so not sure how it took 3 years for a year long promotion to end… but anyways, when I saw the charge for 104 I bounced it. Then it increased

Question

•

Billing

18

1

0

U

If I go to the streamstore it also tells me I have subscriptions requiring activation but the link brings me back to the subscriptions page that is empty.

user_q203ms

replied

17 hours ago

to the conversation:

0

U

peacock help

I received an email about redeeming my peacock perk but it doesn't come up on the list when I am routed to the membership page. How can I activate it?

Question

I updated the ticket with your request. We will continue to monitor things on our end.

XfinityVictor

replied

17 hours ago

to the conversation:

0

U

Internet essentials service disruption and inconvenient

I am an Internet Essentials customer. Xfinity messed up my order and shipped me a cable instead of a modem. I spent 3.5 hours on the phone today being lied to, passed around, and insulted by the Loyalty Team. Standard shipping is being waived, but I am requesting a $50 Inconvenience and Service Dela

Question

Did you see the reward available or redeemed from the Rewards Membership page on the Xfinity website?

XfinityThomasD

replied

17 hours ago

to the conversation:

0

U

peacock help

I received an email about redeeming my peacock perk but it doesn't come up on the list when I am routed to the membership page. How can I activate it?

Question

user_sauc2p Thanks for submitting a post. I'm sorry for the confusion and frustration this has caused. There are some great benefits beyond the Peacock subscription with the Reward memberships, so I'd want to look into this as well. The main issue, I

XfinityThomasD

commented

17 hours ago

to the conversation:

0

U

Tenure Bridge Broken After Move - Platinum Mobile Rewards Blocked by Bulk Internet Account

I have been a standalone Xfinity Mobile customer for over 5 years, which officially qualifies me for the Platinum tier. I recently moved into a building with bulk Xfinity internet. Due to an Xfinity system error during the move, my old account was fully canceled instead of transferred, which broke m

Question

U

why do I get random pixellation on shows but NEVER during commercials

The random pixellation during shows (network and otherwise)on my cable service is getting more frequent. however, it NEVER occurs during commercials. WHY?

Question

•

X1

7

0

U

No it says I don't have any xfinity subscriptions on that page.

user_q203ms

replied

17 hours ago

to the conversation:

0

U

peacock help

I received an email about redeeming my peacock perk but it doesn't come up on the list when I am routed to the membership page. How can I activate it?

Question

Hi there @user_1d8ipq Thank you so much for reaching out. I can assure you that is not the experience we want for you as a valued Xfinity customer, I'll be happy to assist. To get started, please follow the steps below to send a direct message

XfinityDemetrise

commented

17 hours ago

to the conversation:

0

U

Moved

Moved into house. Called to have service transferred on 7/22/26. Rep had talked me through several steps to try to fix over phone. Nothing worked. She said recommended changing my plan to a better deal that would be better at a cheaper monthly plan for 5 yrs. Afterwards she made an appointment for a

Question

marsh-curt You can find instruction for setting up and changing your Xfinity Mobile call screening settings at the following link https://www.xfinity.com/support/articles/using-call-guard. Could you please toggle Airplane mode on and then off on your

XfinityBrianH

replied

17 hours ago

to the conversation:

0

Receiving calls

Why do I experience a delay of connection when I answer a call? The delay causes a hello, hello, type of exchange. Seems to have started after switching from by the gig to unlimited service.

Question

U

My issues are not resolved yet. Latoya keeps calling me even though I made it very clear that I will only communicate with her via email. She has my email address because she has emailed me several times already. Will you please ask Latoya to respond

user_bbbdic

replied

17 hours ago

to the conversation:

0

U

Internet essentials service disruption and inconvenient

I am an Internet Essentials customer. Xfinity messed up my order and shipped me a cable instead of a modem. I spent 3.5 hours on the phone today being lied to, passed around, and insulted by the Loyalty Team. Standard shipping is being waived, but I am requesting a $50 Inconvenience and Service Dela

Question

U

I need an email to for sending to the Xfinity executive care

user_x78llu

replied

17 hours ago

to the conversation:

0

U

Immediate Need for Executive Relations Contact

I am seeking to connect with Executive Relations again given my case was closed despite any resolution or conversation with the Executive Relations team. While a few messages were exchanged, there was never an opportunity to discuss concerns, ongoing damage, and escalation is urgently requested. Ple

Question

U

I need an email to for sending to the Xfinity executive care

user_x78llu

replied

17 hours ago

to the conversation:

0

U

Immediate Need for Executive Relations Contact

I am seeking to connect with Executive Relations again given my case was closed despite any resolution or conversation with the Executive Relations team. While a few messages were exchanged, there was never an opportunity to discuss concerns, ongoing damage, and escalation is urgently requested. Ple

Question

First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a pub

EG

commented

17 hours ago

to the conversation:

0

U

Internet continues to be down

Why is internet service continually down?

Question

Sounds like I may need to take a closer look at your account. Please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging

XfinityDemetrise

replied

17 hours ago

to the conversation:

0

U

Payment of balance and collection recall

I am prepared to pay my full balance but need Executive Support Agent to initiate collection referral recall so it does not affect my credit.

Question

@user_k05a0r thank you for using the Xfinity Community Forums page to reach out regarding your mothers comcast email related concerns. Are you familiar with how long this particular email address has been inactive?

XfinityMarcus

commented

17 hours ago

to the conversation:

0

2

U

Comcast Email Account Help

My mother's comcast email account has been deleted. However, she has financial and other accounts that were setup using her old comcast email account that use two-factor authentication to send emails to the now-deleted comcast account. Since she cannot currently access her comcast account, she is al

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

17 hours ago

to the conversation:

0

U

Moved

Moved into house. Called to have service transferred on 7/22/26. Rep had talked me through several steps to try to fix over phone. Nothing worked. She said recommended changing my plan to a better deal that would be better at a cheaper monthly plan for 5 yrs. Afterwards she made an appointment for a

Question

This is terrible for a paid add on service. I can’t even access games on my phone with the Xfinity login anymore so I’m already paying for something I cannot fully use. If the broadcast portion doesn’t work reliably that’s just unacceptable.

Lmec

replied

17 hours ago

to the conversation:

0

MLB Extra Innings screen and and Audio Freezes

I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go

Question

I understand, @user_4i6h0s . If you'd like to cancel services you no longer want and have any camera services removed, I can help with the next steps. To process a disconnection request, I'll need: The date you'd like the services disconnected.The

XfinityRichard

replied

17 hours ago

to the conversation:

0

U

Remove devices from my WiFi

I need to remove devices that are connected to my WiFi. I’d also like to speak with someone on a discount. I have ebt and they said through Xfinity I can lower my bill.

Question

U

Ask your colleagues to contact Hostway and refer to Ticket #4156245

user_s5xcsr

replied

17 hours ago

to the conversation:

0

U

How do I open a support ticket?

I have a web server error accessing a page. The Comcast servers do not see the page, but works fine on Verizon.

Question

Thank you @user_s5xcsr for providing those additional details, @user_s5xcsr . I can certainly understand how frustrating this has been, especially after working with the hosting provider for a week. I do see one issue with the test that was run: trac

XfinityRichard

replied

17 hours ago

to the conversation:

0

U

How do I open a support ticket?

I have a web server error accessing a page. The Comcast servers do not see the page, but works fine on Verizon.

Question