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@user_8b9f4b Thank you for reaching out to us via Forums to get help with unpairing your remote. Please visit this link that shows you step by step instruction on how to do so. If unpairing your remote doesn't work, try a factory reset https://www.xf
How to unpair my remote X16-T tried & it is not working
I just picked up a new box and I am trying to unpair as it is not working, tried holding A&D goes from green to red pressed 981 and it does not work
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access email
I am unable to locate or access an email address connected to my account. I believe the account is active because when I send email to it, the email is referred/shown in my main account as usual. The email in question does not appear in the chat as attached to my account. When I ask to chat with ali
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@cwradio Our team would love the opportunity to explore account change options with you today. We would recommend checking out our online plan builder as it can provide online-exclusive offers that us representatives do not have access to. To work wi
contract ended
My discount for contract ended June 21 which caused a increase in price. Can you please check to see if there are any promotions that I can take advantage of. thanks
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user_23jwl2, thank you for reaching out to Xfinity Support. I am sorry to hear you're having issues with your cameras. You have come to the right place. We need to run through some troubleshooting with you, so send us a DM with your name and ad
2if three cameras are not working!
Driveway camera has blue light but picture is frozen and refresh doesn’t work. back door camera is not working period! How about getting these fixed since I am paying monthly for them please?
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Hi there and welcome to Comcast @rita888. I am sorry to hear that the techs did not showed up. You are in the right place and we are happy to take a look at the account. Support”. To do so, click on the chat icon located at the top right
TECH DIDNT SHOW UP yet marked appt completed
Hi. I am customer x 20yrs & pay $400/mos. Our cable &Internet went out 5 days ago during storm. We waited 5 days for appt with NO INTERNET OR TV. I have screenshots for proof of email confirm and app confirm 1-3pm slot. Even called to confirm during appt window and told tech was still set to come. Y
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I have been trying for the last three days to get a transfer code which is sent via messages. The reason I’m trying to leave is I can’t message with Android phones. As the only method they have is via messenger, which thanks to Xfinity no longer wor
Not getting Transfer PIN and my number also not working
I moving to other carrier. Other carrier initiated due to some reason my transfer pin got expired and again other carrier is asking new PIN but my xifinity mobile is not working and not receiving messages. Kindly help on this.
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Having trouble with remote and TV Box in one bedroom
One remote in one bedroom is not working with the box. We have tried everything. The message on the TV says to get closer to the TV for help!
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Customer Service
Hello, I hope your day is going well. I am reaching out to see how everything is going?
Any offers available?
Hi, I currently have two Xfinity Mobile lines. My promotion has now ended. As a result, my monthly mobile bill has increased to about $70 for two lines. I’d like to continue being an Xfinity customer, but the increased monthly cost has me considering other carriers. If there are any available loyalt
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user_8u3nla Hello, and thank you for reaching out through our Xfinity Community Forums. I appreciate you bringing this damaged pedestal to our attention, especially given that it has been in this condition for such a long time. I'd be happy to help g
Subject: Damaged Comcast Utility Pedestal – Repair or Removal Request
A Comcast utility pedestal located on my property has been damaged for several years after it was struck by a moving truck. The enclosure is bent open and leaning, exposing the equipment inside. Previous attempts by both my former neighbor and me to report the damage have not resulted in a repair. P
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user_q8be2c, as mentioned above, we don't have a date to share at this time. You can monitor updates on Xfinity's programming notices page or through official NFL Network announcements when a deal is reached.
Still no NFL Redzone/NFL Channel
I’ve been a loyal Xfinity customer for about 12 years. But this disagreement that they’re having with Disney and the loss of the red zone in the NFL network is driving me to consider dropping them. I understand that ESPN is trying to price gouge Xfinity, but they have to come to some sort of solutio
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contract ended
My discount for contract ended June 21 which caused a increase in price. Can you please check to see if there are any promotions that I can take advantage of. thanks
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Customer Service
When can we expect the NFL Channel to resume on Xfinity? This is absolutely necessary.
Still no NFL Redzone/NFL Channel
I’ve been a loyal Xfinity customer for about 12 years. But this disagreement that they’re having with Disney and the loss of the red zone in the NFL network is driving me to consider dropping them. I understand that ESPN is trying to price gouge Xfinity, but they have to come to some sort of solutio
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@XfinityMelinda wrote; We aren't currently aware of any issues with the Xfinity Speed Test, @XfinityMelinda As an FYI, please see this topic for reference; https://forums.xfinity.com/conversations/xfinity-app/xfinity-speedtest-no-l
Your Xfinity Speed Test is unavailable, and appears to have been removed. It directs you to the app for the test, and the app returns you
Your Xfinity Speed Test is unavailable, and appears to have been removed for some time. It now directs you to the app for the test, and the app directs you back to where you started. What is going on?
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You're Doing It AGAIN
I've posted about here at least twice before, and it would stop. But this time it appears to not be stopping. The "it" I'm talking about is the constant harassment to provide you with a mobile number every time I log in. If you people are so stupid that you want to lose an easy, auto-pay account ove
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Subject: Damaged Comcast Utility Pedestal – Repair or Removal Request
A Comcast utility pedestal located on my property has been damaged for several years after it was struck by a moving truck. The enclosure is bent open and leaning, exposing the equipment inside. Previous attempts by both my former neighbor and me to report the damage have not resulted in a repair. P
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Customer Service
@user_vw3l6g Thank you for making us aware the "Compose" button isn't working for you via Forums. I would be more than happy to help figure out a solution to this problem you're experiencing. Is this error appearing when using one particular device o
Why does my "Compose" feature in email,,,, NOT WORK???????
Clicking on my "Compose" button gets NO RESPONSE!!
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Hi Bryce_C! We appreciate you reaching out on our Xfinity Forum. I'm sorry to hear we do not provide service in your area; we would have loved to become your service provider. Please know my team is here to help and can absolutely assist you with get
Service Cancallation
I tried to get service at my address but was notified that services aren't offered here due to the remote location and lack of hardware, I'd like to cancel service so I dont have to worry about any payments accumulating on a service I haven't used for months now
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Why does my "Compose" feature in email,,,, NOT WORK???????
Clicking on my "Compose" button gets NO RESPONSE!!
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Found my stolen phone and want it off the stolen list so I can trade it in for a new phone
Want my phone taken off the stolen list so I can trade it in for a new phone
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Devices
Hello, @red17 thank you for reaching out over Xfinity Forums. I definitely understand wanting to get the remote to work properly, you've contacted the right place for support and would like to help investigate the remote concern further and if not ab
XfinityJustinC
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Having trouble with remote and TV Box in one bedroom
One remote in one bedroom is not working with the box. We have tried everything. The message on the TV says to get closer to the TV for help!
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