Xfinity Community Forum

Hey there, user_mmgi99. The easiest way to find your account number and transfer PIN is through the Xfinity app. To locate your account number:Go to Account > Account Settings > Account Details. Your account number will be listed there. To

XfinityDilary

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8 hours ago

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Transfer pin

I need my account number & transfer pin

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I was switched to Xfinity now and I wasn’t even explained that I was gonna be having to switch everything over so I got a new box that didn’t even work in the mail so I stopped my service with them and it went back to my original Xfinity plan yet I’m

user_2gx956

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8 hours ago

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Cancel my account

My account was supposed to be canceled I Feb 28. And it still hasn't been cancelled. I been on the phone three times the second time , I was hang up on. Now they charge me for a new month. I want my account cancel now .

Question

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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8 hours ago

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Internet connection

The internet connection is very slow. Sometimes there is no connection. Call me to [Edited: "Personal Information"]

Question

Hello user_ce530l thanks so much for taking the time to reach out here via our Xfinity Forums! Since these issues are mainly account and order-related, we'd like an opportunity to review things one-on-one with you to fully determine what's happened o

XfinityAlfonso

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8 hours ago

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Need an actual human's help....

My wifi went out the other day and I contacted Xfinity support for help troubleshooting because the methods suggested in the app didn't work for me. After about 2 hours of messaging, they were able to reconnect my wifi. Part of the reason why this took so long is the agent I was talking to kept tryi

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Keeps asking for credentials where do I find that info

user_ev8zx6

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8 hours ago

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Transition to Yahoo email?

How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?

Question

Thanks for confirming the situation, I'd like to do everything I can to help. I know you mentioned you are not able to send a direct message. Please send a direct message including your full name and service address, and we can get started anytime.

XfinityAbel

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8 hours ago

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Severe Upstream Instability After Buried Drop – Request Escalation

I’m experiencing severe upstream instability that began immediately after a new buried drop was installed today. Before the bury, real‑time applications (Zoom, etc.) would freeze after several minutes. After the bury, they now fail instantly, and the application’s statistics remain empty, which indi

Question

user_rwafjq - I want you to know our team is here to support you with all things Xfinity right from this platform. We understand how important it is to get quick and reliable help, and we’re happy to assist in every way we can. Please send us

XfinityThomasA

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8 hours ago

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Unhappy customer

I continue to have a problem with my xfinity tv. It continues to scramble. A service person came out and said he fixed the errors but we still have the same problem I went on line and ordered all new boxes/ equipment because it said we were eligible. Now I am paying over $300 a month for poor servic

Question

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i’m about five minutes away from filing a lawsuit against Xfinity because they keep lying to me about my iPhone 16 pro credit. I turned in a iPhone 16 Pro last year and was told by customer service that I would not be charged for the new iPhone 17 t

user_6y18wo

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8 hours ago

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Promotion - "Get iPhone 17 Pro on Us" - Didn't work for Us

The promotion "Get iPhone 17 Pro on Us" - Get up to $1,100 rebate when trading in an eligible cellular phone and upgrade to Premium Unlimited Line. This is just my opinion, but is this an example of "Bate & Switch"? In September 2025, I traded in two iPhone 13's during this promotion. I explicitly a

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

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Wires down

How do I report wires down

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Keeps asking for credentials needed.

user_ev8zx6

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8 hours ago

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Transition to Yahoo email?

How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?

Question

Oh no! Thank you for taking the time to report this and it is important we get this addressed right away. If you are able to check without putting yourself in harms way just from what you can see, Xfinity/Comcast equipment often has a label on the bo

XfinityEva

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8 hours ago

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Damaged Utility Box with exposed wires

The utility box outside my house looks to have Ben run over and the wires are fully exposed to the elements and spilling out. I need to confirm that this belongs to Xfinity and If it does have somebody come out and take a look and repair it.

Question

U

Wires down

How do I report wires down

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Customer Service

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i need to talk to an agent Note: This comment was created from a merged conversation originally titled direct message

user_rwafjq

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8 hours ago

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Unhappy customer

I continue to have a problem with my xfinity tv. It continues to scramble. A service person came out and said he fixed the errors but we still have the same problem I went on line and ordered all new boxes/ equipment because it said we were eligible. Now I am paying over $300 a month for poor servic

Question

C

Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again

Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc

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Your Home Network

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Hey there, @raven19! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know that it must be frustrating when attempting to watch back your DVR recordings. I rely on my recordings with my busy lifestyle, so I total

XfinityAdrienne

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8 hours ago

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CLOUD RECORDINGS not playing back

This last week has been nothing but ridiculous. Almost every show that I have set to record has had some issue where it will not play the whole way through. Most of them I can find on the demand. But Dr. pimple Popper‘s new episode I can’t get it to play and it’s not available on demand. I’m paying

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Internet connection

The internet connection is very slow. Sometimes there is no connection. Call me to [Edited: "Personal Information"]

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Your Home Network

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no no no this service is pathetic

user_rwafjq

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8 hours ago

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Unhappy customer

I continue to have a problem with my xfinity tv. It continues to scramble. A service person came out and said he fixed the errors but we still have the same problem I went on line and ordered all new boxes/ equipment because it said we were eligible. Now I am paying over $300 a month for poor servic

Question

U

I need to make a payment

Need to speak with someone to make a payment

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Channels and Programming

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Severe Upstream Instability After Buried Drop – Request Escalation

I’m experiencing severe upstream instability that began immediately after a new buried drop was installed today. Before the bury, real‑time applications (Zoom, etc.) would freeze after several minutes. After the bury, they now fail instantly, and the application’s statistics remain empty, which indi

Question

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Customer Service

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Damaged Utility Box with exposed wires

The utility box outside my house looks to have Ben run over and the wires are fully exposed to the elements and spilling out. I need to confirm that this belongs to Xfinity and If it does have somebody come out and take a look and repair it.

Question

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Customer Service

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