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@user_fujfgq - Thank you for creating a new post regarding your Xfinity Mobile billing concerns. We can definitely look further into the charges you weren't expecting as well as escalate things on your behalf if necessary. And it's always our pleasur
Xfinity committed fraud
I was told I was getting free phone. But was charged $400. Filed fraud case with BBB
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Hello, @user_c7pkdm. Thank you for leaving a comment on another user's post regarding your similar service concerns. I'm sorry to hear about the trouble you're having, and I'd love to see what I can do to help! The best way for you to track real time
Intermittent Interruption
Same issue started 12/24/25 here. Finally went down for 3 hours, said line damage. Still same issue as of now, going out intermittently for a few seconds/minutes. Shows stuck in loops or restarting. Cust service just wanted to restart box, which we did. No help as usual...
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Hi KNEADaTENSION! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I am sorry to hear you're also running into issues when trying to update your payment method. Jus
500 error when attempting to change payment info
Need to change payment info. Receive a 500 error when I try.
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Intermittent Interruption
Same issue started 12/24/25 here. Finally went down for 3 hours, said line damage. Still same issue as of now, going out intermittently for a few seconds/minutes. Shows stuck in loops or restarting. Cust service just wanted to restart box, which we did. No help as usual...
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Customer Service
@user_aanpk9 Total failure of a project, the program manager for this should be fired immediately. Just happened, no advance warning of the actual impact, lost all my email rules and the native Junk filter, so now my inbox is a jumbled mess.
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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@user_w3j33j I appreciate you making us aware of your experiencing. I would be more than happy to help with your service issues. Can you please elaborate on what's going on?
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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same problem... get an email of a discount if change payment method from cc... try to change then get this error. there. is. something. wrong.
500 error when attempting to change payment info
Need to change payment info. Receive a 500 error when I try.
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Install tech lied
It is now after 3pm and I have been home all day waiting for you to come install my internet. My appointment was scheduled from 8-10am. At 9:24am someone called me from [Edited: "Personal Information"]. My phone rang once and they hung up. The called again and it didn’t even ring once. I called the
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Customer Service
Xfinity gateway
I am having problems accessing my xfinity gateway website. The default password was initially password just as the username is admin, However, I changed the password but I am not sure how to get my password back or access the gateway
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Your Home Network
Not sure if this is standard policy to hang up on customers , but it’s very rude. I didn’t call Xfinity they called me and ask me about the service I say I have bad service since I’ve been with them. No sorry of anything just click.
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Hey @bob-mmk how did appointment go today?
Intermittent Modem Connection - no power on 21 of 32 channels
Working great - checked modem admin screen (Netgear CM3000) power on all channels 3.1 - 4.1 ish SNR 43 ish. Starting around 5:30 PM EST I started seeing the Internet drop off and on. Checked modem and saw 10 - 100's of thousands or uncorrectable erros on channels 12 and higher. Rebooted modem a few
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@user_max47v You may go into any Xfinity store and pick one up for free. The Xfinity app will show the address to the nearest store to you.
live chat
Hello, my current remote is over seven years old the buttons no longer work when pressed how do I secure a replacement?
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@user_3t56kz Thank you for reaching out to us via Forums to make us aware of your service concerns. I would be more than happy to help figure out a solution with you. Please send a direct message by clicking the chat icon in the upper right corner of
Horrible customers service
I've been trying all day to speak to someone at your customer service line and either you guys are having technical difficulties or you're not open but my service is off and I'm trying to contact someone to make arrangements for to get on temporarily this is an inconvenience you're making me want to
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live chat
Hello, my current remote is over seven years old the buttons no longer work when pressed how do I secure a replacement?
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Customer Service
@user_cpzkye I would be more than happy to review your account to see what's causing this unreturned equipment charge to be added to your bill. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the
Getting charged for an UNUSED equipment that was already turned in
I recently switched to a promotional plan, $50/month for 300mbps until July 2026 that includes an Xfinity Flex and Streaming box. I returned my old Xfinity Flex shortly after I switched to this new plan (screenshot below) but I am still getting text messages, still showing on my monthly statements a
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Track package
How long will it take to receive my new equipment? I need my wifi set up asap. I received a UPS tracking number 2 days ago with only a label created status. I could go to local store and pick up in person if that is more efficient. Please advise.
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Customer Service
@user_y55szv Thanks for adding to the community. Shipping is 2-3 business days. Weekends and holidays can add to that window, but you can pick it up at a local store if you prefer. Then you can deny the shipment once it arrives or drop it off to the
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Track package
How long will it take to receive my new equipment? I need my wifi set up asap. I received a UPS tracking number 2 days ago with only a label created status. I could go to local store and pick up in person if that is more efficient. Please advise.
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