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user_ahez3a Thanks for reaching out to us. I would be more than happy to assist you today. Please send us a Direct Message with your first and last name, along with your physical address. To send a Direct Message:• Click "Sign In" if necessary&
Valorant High spikes Ping
Hi does anyone know if it’s possible to request a re-route as my ping has been spiking from 29-200ms at a consistent rate and I was forced to submit a ticket on how bad it was and most of the riot employees told me to request for a re-route to my isp and see if it’s possible to get a static Ip addre
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Anything I can do to expedite this process? If you need any information please let me know!
Jitter problems
For about the last month, I've had a consistent jitter and packet loss. Most of the time doubling my average latency and losing about 2% of packets. Different servers, different services, but the same problem. All automated troubleshooting from xfinity came back with "healthy connection" and I'm con
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I thank you for the pictures, I would be more than happy to help you with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In"
2 Gig plan capped at 1 Gbps — Xfinity-owned splitter rated only 1 GHz, causing massive OFDM errors
Hi, I’m on the 2 Gig (Gigabit x2) plan and consistently capped at ~1 Gbps download with only 40 Mbps upload (plan is 2000/250). I’ve done extensive troubleshooting on my end and narrowed the issue down to Xfinity-owned infrastructure at my property. Here’s what I’ve found: The splitter: The 4-way ta
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The issue was resolved. I did as XfinityPaula asked and XfinityJohnG was able to resolve the issue. The longest part about this whole thing was verifying my account. If you are going to create a direct message then know you're going to h
Dispute: $100 Professional Install Fee - External Infrastructure Issue
Hello, I am writing to formally dispute a $100 professional installation fee on my account. I originally requested a self-installation, but the modem failed to connect. A technician was dispatched to my home and determined that the issue was due to external infrastructure, not my equipment or setup.
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user_6ecdnq What did the store representatives say on this issue?
Brand new unlocked Samsung phone fails compatibility check
Hello...I have purchased a new unlocked phone from Samsung during Black Friday. I was going to replace my current phone and it is failing the compatibility checks. I verified with Samsung that the IMEI numbers were for an unlocked phone. It is a Samsung Fold7. I have called into support twice and ha
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@dbnishi Thanks for reaching out to us in reference to your service interruption. I do apologize for any inconvenience this may have caused you as well. Sure, I can assist you with the credits. Please send us a direct chat message with your full nam
Customer service representative
I’d like to interact with a human regarding the 36 hour outage we are in, the lack of communication, and how we will be reimbursed for this time without WiFi or TV.
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Virtual prepaid card link not working
I tried signing in and activating the $50 prepaid virtual card from Xfinity and the link didn’t work. I tried it on two different devices multiple times. Is there a different link that I can use?
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Customer Service
Customer service representative
I’d like to interact with a human regarding the 36 hour outage we are in, the lack of communication, and how we will be reimbursed for this time without WiFi or TV.
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Customer Service
Thank you for contacting the FCC’s Consumer Inquiries and Complaints Center. We have received your submission and have assigned it Ticket No. 8526363.
Cancel apple watch fee
You have made it impossible to cancel the $10 data fee on my Apple Watch from the app or online. I have looked everywhere. According to the Federal Trade Commission (FTC) guidelines on subscription and negative option billing, companies are required to provide an easy method for consumers to cancel
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Accepted Solution
I am glad that we were able to get that issue with the charge resolved for you here. The billing information will always be available on your Xfinity app. - XfinityJohnG
Dispute: $100 Professional Install Fee - External Infrastructure Issue
Hello, I am writing to formally dispute a $100 professional installation fee on my account. I originally requested a self-installation, but the modem failed to connect. A technician was dispatched to my home and determined that the issue was due to external infrastructure, not my equipment or setup.
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@user_fwrd5c Thanks for adding to the forum and letting us know. Time is super precious, and we understand how important it is to arrive as promised. We can help get you rescheduled right away. Send us a direct message with your full name and comple
No one came to fix wifi
Guy called me saying he would be at my house at 4:50!!!! So I left work early to be here and he hasn’t shown up. It is 7:52 and I can’t get a hold of anybody. This is complete trash. I should not have to stop work to come home to nothing! I have people to feed. Fix my wifi now.
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Are you using our Xfinity X1 box or Xfinity Stream to watch your live TV?
Audio video issues
I have had Comcast for over 30 years. My service in the Philadelphia area was great. I moved to south Florida 10 years ago and service has been faulty. I assume many of the issues were related to service in a condominium. I have recently moved to a home in western Delray Beach and I had hopes that a
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Cancel apple watch fee
You have made it impossible to cancel the $10 data fee on my Apple Watch from the app or online. I have looked everywhere. According to the Federal Trade Commission (FTC) guidelines on subscription and negative option billing, companies are required to provide an easy method for consumers to cancel
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Plan
Thank you for reaching out here. I will be happy to assist you with any account or service problem from here. What issue were you calling in about?
How do you reach a person at Xfinity
Worst AI system I've encountered. Now I've been on hold for over 10 minutes and doubt I'll be helped. Horrible system
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No one came to fix wifi
Guy called me saying he would be at my house at 4:50!!!! So I left work early to be here and he hasn’t shown up. It is 7:52 and I can’t get a hold of anybody. This is complete trash. I should not have to stop work to come home to nothing! I have people to feed. Fix my wifi now.
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Customer Service
@critesg83 We take your concerns very seriously which is why I'm asking about the time and dates, so I may include this in my report. I can confirm that store is a Business Partner Store. Your nearest Xfinity Corporate Store is located: 1162 Rosevill
Free mario merch and poster text!
I got a text about free mario merch and poster. I went to my nearest comcast center after work and the employee inside laughed in my face! I was like what is wrong and he informed me that the person just before me asked the same thing and he told them what he was going to tell me. Nothing is free. I
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Thanks for meeting us here in our community, @Britespo1280. We're happy to help with the prepaid card issue. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you. To start a Dir
XfinityLinda
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Virtual prepaid card link not working
I tried signing in and activating the $50 prepaid virtual card from Xfinity and the link didn’t work. I tried it on two different devices multiple times. Is there a different link that I can use?
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