Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (456.7K)
Not to be rude; but we are not able to send DMs. All of our interactions are sent through a system to record everything. However, you can send one to us here: Please send our team a direct message with your full name, the name listed on the account
Modem rebooting
Everyday around 1-3pm MST, modem rebooting itself. I have power cycled modem. Seems to be an issue for about an hour and then is fine until the next day. Modem is Arris SB6190. I have tried two modem of the same type. I have logged into the modem admin settings and have screenshot of all the tabs sh
Question
user_p4nddg - I'd be wondering that same thing too! Can you walk me through the steps you're taking to log in? Are you using your Xfinity ID?
Apple TV with NOW Streamsaver randomly deactivated
I've been using Apple TV through NOW streamsaver with no issues for probably a year and as recently as last week. Today I log in to find I've been signed out. Sign back in and it's as if I don't have it any more. Will only say Accept free trial and then be billed after. I open my Xfinity app to chec
Question
Formal Billing Complain
Hi Xfinity Support, I'm reaching out regarding an $80 data overage charge on my account for the month of February that I'd like to dispute. I have never previously come close to my data limit, and in February I received zero notifications no email, text, or in app alert warning me that I was approac
Question
•
Billing
@XfinityRay In the future, Xfinity should implement a policy that protects customers who lose bundle discounts due to circumstances beyond their control, such as moving to an apartment complex or area with exclusive provider agreements or where Xfin
Bundle Discount Removal Due to Service Availability – Account Review Request
Hello, I am reaching out regarding a recent change to our Xfinity Mobile billing. We've recently moved to a new apartment community where Xfinity internet service is not available, and the property has an exclusive agreement with another internet provider. Because of this, we were required to cancel
Question
Feel free to reach out. DM me. By the way, this chat has been more responsive than an hour and a half on two separate tech support calls. Apparently there's zero on shore support for tech issues? Sad.
Modem rebooting
Everyday around 1-3pm MST, modem rebooting itself. I have power cycled modem. Seems to be an issue for about an hour and then is fine until the next day. Modem is Arris SB6190. I have tried two modem of the same type. I have logged into the modem admin settings and have screenshot of all the tabs sh
Question
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
Question
•
Customer Service
That is definitely odd. So as of now, you are having no service issues? We can continue to monitor the issue, I would just need to get some account information, so we can track it.
Modem rebooting
Everyday around 1-3pm MST, modem rebooting itself. I have power cycled modem. Seems to be an issue for about an hour and then is fine until the next day. Modem is Arris SB6190. I have tried two modem of the same type. I have logged into the modem admin settings and have screenshot of all the tabs sh
Question
I signed up for and paid for 1 gig service, but Xfinity will not honor this
Hello, I signed up for Xfinity 1 gig service, paid the initial fee, and had someone come out to install it. They said they have to run a new line to the house. There were several weeks of ice preventing the utility people from running the line. I've now had it installed, but when I go to activate, t
Question
•
Customer Service
Iwatch $300 Credit Promised. Still waiting.
Provided Xfinity actual written transcript of representative’s verbal assurance of CREDIT!! Never received. Still waiting.
Question
•
Plan
We need Scripps back in Franklin TN. Please X get this done!
Scripps Channel
Why was the Scripps channel removed from our TV line-up? We live in Venice, FL and are paying almost $400. per month and they take off our only access to our Tampa Bay Lightning hockey game? What a rip-off!
Question
@XfinityBradM 1) I do not see a "Direct messaging" icon on the top right corner of the screen. 2) I had to download the mobile app, went into the "Xfinity Assistant", nothing comes up for "direct message" and when I type in "Xfinity Support", a mes
Was charged for service, for almost 2yrs, when not even in house!!
Between the period of Feb in 2022 until October of 2024 I was a customer of Xfinity/Comcast while living at [Edit: Personal Information] as the zipcode. I called on October 1st of 2024 to cancel the service with you guys, at 4:39pm, I was on the phone for 13mins. I got a new job and had to move to a
Question
Credit Deletion not honored
Hi Xfinity Support, I'm reaching out because I have an unresolved issue regarding a collection account that was sent to a third-party agency (CBE Group) on my behalf. Before making my payment, I contacted Xfinity support via chat and was explicitly told by an agent that once payment was received (di
Question
•
Billing
1) I do not see a "Direct messaging" icon on the top right corner of the screen. 2) I had to download the mobile app, went into the "Xfinity Assistant", nothing comes up for "direct message" and when I type in "Xfinity Support", a message populates t
Was charged for service, for almost 2yrs, when not even in house!!
Between the period of Feb in 2022 until October of 2024 I was a customer of Xfinity/Comcast while living at [Edit: Personal Information] as the zipcode. I called on October 1st of 2024 to cancel the service with you guys, at 4:39pm, I was on the phone for 13mins. I got a new job and had to move to a
Question
The crazy part being, the only adjustment made was removing splitter and reconnecting. Indicating that maybe something so minor as retightening that connection has resolved it?
Modem rebooting
Everyday around 1-3pm MST, modem rebooting itself. I have power cycled modem. Seems to be an issue for about an hour and then is fine until the next day. Modem is Arris SB6190. I have tried two modem of the same type. I have logged into the modem admin settings and have screenshot of all the tabs sh
Question
Just remember, we are here for you if you need any help. We're happy to assist.
Constantly Overcharged/Billing Issues Every Month
In September 2025, I changed internet plans to 2GB. Previously I was on the 1GB plan and using my own equipment (router + modem). After the plan change, I ticked the option to use the included xFinity Gateway to take advantage of the higher speeds. However since then, billing is incorrect every sing
Question
So here's the crazy part. A technician came out today to check it out. He disconnected a splitter on the roof and reconnected it after testing. I guess the splitter was used to degrade signal strength on purpose. This afternoon was the first afternoo
Modem rebooting
Everyday around 1-3pm MST, modem rebooting itself. I have power cycled modem. Seems to be an issue for about an hour and then is fine until the next day. Modem is Arris SB6190. I have tried two modem of the same type. I have logged into the modem admin settings and have screenshot of all the tabs sh
Question
I am angry
Over the past hour, our service has been cutting off and back on. It hasn’t been doing it all day. I am getting very ticked off at this service. I guess Xfinity don’t care about their customers.
Question
•
Your Home Network
ABC is my “go to” source for news both local and national. I hope you will get your acts together so that what I pay you for will be delivered!
user_mr937h
commented
9 hours ago
to the conversation:
0
0
Loss of ABC - Refund Expected
When will I receive a refund and or credit to my account due to Xfinity no longer honoring our contract by not providing access to ABC. I'm not going to purchase an antenna, Hulu or anything else. I am already paying you people for this network.
Question