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Why would Comcast rather lose 2 customer accounts rather than charge the same price for the same service?

I have one account that I was able to secure a $50/month for 1 year (not the 5 year for new customers) for 1 gig. When I tried to change over my other account (located in the SAME city, one mile away) to this same cost, I was told it was not available for that account. It was then identified that I

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Customer Service

Cannot access Peacock Platinum Membership Reward

I reached Platinum Level Xfinity Membership on Jan 21, 2026 which qualifies me a free Peacock Premium subscription. My membership rewards log-in still does not list the benefit link. Furthermore, at the activate-peacock link it messages me. We’re sorry, your account isn’t eligible for this Peacock o

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Xfinity Stream Website

Intermittent internet

Hello, Over the last week internet service has been intermittent. Approximately 2 times an hour there is no service available. [Edited: "Personal Information"]

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Customer Service

This is why I'll be leaving xfinity mobile, they don't care about existing customers!

user_0af3a2

replied

7 hours ago

to the conversation:

Why are there NEVER any promos for EXISTING Customers?!

The reason I see others leave this service is the inability to upgrade their phones without having to add a new line. Why are there never any promos for existing customers? Been an Xfinity internet customer for years and a mobile customer for a few years now. I see things like get an iPhone 17 on us

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Port 443 Blocked on IPv4

I'm using one of my home computers for file synchronization with my laptop over port 443. It has stopped working whenever I use remote Wifi that has IPv6 disabled. I checked using nmap, and it shows port 443 is filtered with no response on IPv4 only. I've also used 3rd-party port scan sites to verif

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Your Home Network

Technician falsified report + Supervisor combative after 7 day TV outage

"I am posting here because I have reached a dead-end with phone support. A technician visited my home on Tuesday, entered my unit, and confirmed an outside line fault. I have now learned the technician's report falsely claims 'no access' to my unit. Today, a supervisor backed that lie and was comba

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Customer Service

Good afternoon user_bdv3ug I would be happy to look into your account further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon loca

XfinityJon

replied

7 hours ago

to the conversation:

Unable to activate peacock - Something unexpected happened Please close this pop up and try again

I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1

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I am no longer able to access her account. Hers was a secondary to my primary account.

user_qo2dzf

replied

7 hours ago

to the conversation:

email deleting deceased email address

My wife passed in 2022 and I'm the primary account holder. I still get messages forwarded from her old address. I no longer need the account and would like to decommission or delete the account permanently. How would I go about doing this? I can't do it myself since logging into the email account I

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Misleading Offer

On January 6th, I received an email from Xfinity noting that my promotion is ending soon. Email indicated I was being offered 5 year price guarantee "typically reserved for new customers". I called the number in the email, asking for this offer. The agent informed my there was no such offer availabl

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Customer Service

@XfinityJustinC No worries ! 😊

commented

7 hours ago

to the conversation:

My Internet is Off

Is there an outage in my area because I have no internet.

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Alright, I do have two other items for us to try. Check for "Redeemed" History If the reward isn't in your "Available" list, it might be sitting in your history. - Log into the Xfinity Membership portal (https://www.xfinity.com/membership). -

XfinityJon

replied

7 hours ago

to the conversation:

Peacock Premium problem!

I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I

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@elained1 You need to provide more information. Exactly what happens when you try to sign into the email? How are you trying to access the account-----through only the webmail UI? Or are you using a desktop client like Outlook or

Latoque

commented

7 hours ago

to the conversation:

Can't Access My Mailbox

Give me access to my mailbox

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

7 hours ago

to the conversation:

Issues

On January 27, I realized I would unable to pay a bill of $81.32. I immediately contacted Xfinity to which the representative informed me I would need to contact the next day to receive a payment So I contacted in on January 28 where I spoke to a customer service representative by the name of Ashish

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Curious about getting one of the 5 year plans.

Saw something come up in my Facebook feed about the 5 years plans, and started chatting in the Xfinity chat, enquiring about that, and whoever it was said there was only one plan available to me, but that the plan I now have (Fast) would be available in a month, as a 5 year plan, and at the same pri

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Billing