I have spoken to six different reps and have been told different things by each for a missing phone order. I ended up cancelling my internet and mobile service. No resolution to the issue. I was told different things by different reps. No effort to retain my account.

I recently updated my phone number and email. After the updating and verifying them I'm no longer able to add/update my payment method. You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address

I recently updated my phone number and email. After the updating and verifying them I'm no longer able to add/update my payment method. You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

Hi, I’m a Diamond member in the new Xfinity Membership program. I received the email stating that I’m eligible for the free Peacock Premium benefit, but when I click the activation link it says I’m not eligible. Other Diamond members are reporting the same issue, and it appears to be caused by an en

I have spoken to six different reps and have been told different things by each for a missing phone order. I ended up cancelling my internet and mobile service. No resolution to the issue. I was told different things by different reps. No effort to retain my account.

I have a new Xfinity account but have been a Comcast customer for 5 years. I'm now overseas and have a Global Pass activated. But I've been told I can't use my phone overseas bc it's not a 45 day old account. . I can't even get a second SIM because you've locked both SIMS. Hence I am abroad with no

Should I initiate the formal complaint process with Xfinity through a certified mail letter to Comcast Corporate or through the Send a Dispute form? I will proceed on to the FCC etc. from there if needed, but how does one submit an attempt to resolve issues with Xfinity/Comcast after 6+ months and s

I have been reading other posts trying to figure out how to get this offer, and everything I have attempted comes back with my account is not eligible for this reward. Is there something else I have to do to get this other than being platinum status?

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

I have been reading other posts trying to figure out how to get this offer, and everything I have attempted comes back with my account is not eligible for this reward. Is there something else I have to do to get this other than being platinum status?