Xfinity Community Forum

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@CCSheila I installed a free pod months ago, but Xfinity software currently says that I could benefit from a free pod. If I’m entitled to one, I would like one.

user_i3rc4a

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9 hours ago

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Free Xfi Pods

I'm still trying to figure out how to get my free Xfi Pods. Anyone know?

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Hey there Brad0709, and thank you for taking the time to be a community member by sharing your experience in getting started with Xfinity Mobile last year. We infinitely appreciate the 9 years you've spent with us, on top of getting started with Xfin

XfinitySeth

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9 hours ago

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Scammed

After 9 years of Service I have given this company they have Taken the cake with this one in December of 24 I was told i would qualify for the buy 1 get 1 free if i added a line matter of fact i added 2 lines to make sure i got the free phone and Here we are a year later I'm still paying full price

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Cancel service

Need to cancel Internet service

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Customer Service

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My dad is getting nowhere either and has been without phone since Saturday since we hooked up the new gateway modem. Can't get a human on the line to talk yo to activate or provision his phone with it connected through the modem. He is disable

user_m2r4dr

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9 hours ago

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No Dial Tone

Out Xfinity Voice stopped working several months ago. The phone is plugged directly into the gateway. It stopped working about the time we got a new gateway. I have tried all the recommended troubleshooting items suggested with no luck.

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Ok. Not sure how that helps me but how do I do that?

ARJester

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9 hours ago

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Intentionally Confusing

Why does Xfinity make it impossible to compare product packages? The "change plan" feature that offers the option to compare tv packages doesn't work. Instead, it puts you in a loop that never gives you a chance to see what you get. It's been this way for years. They make it impossible to know what

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Okay, that is definitely an issue we would need to look further into from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Di

XfinityJohnG

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9 hours ago

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Valorant PIng

Hi, so I was having low latency and ping below 25 on Valorant. But around the end of last month my ping has spiked up to 30 and above and I have no clue why. Honestly It's making the game really unplayable and It isn't just my Valorant servers either its's with all of the games I play like R6, leagu

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user_89mldo Thank you for following up so we can continue working on your Email access together. Did you happen to receive an Email about moving your Xfinity Email to Yahoo?

XfinityEmilyB

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9 hours ago

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xfinity support

Cannot send or receive emails on my Comcast account using Outlook on a Windows 10 computer. Everything worked fine through Sep 7, 2025, but cannot access mail on Sep 8 to present. Have not changed my password or made any other changes. I get the 0x8000CCC0E message saying I can't access the server.

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Thank you for reaching out to us here. If you are still having issues with that order, we can look into that from here.

XfinityJohnG

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9 hours ago

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Xfinity mobile new iPhone shipped with empty box

So I am a long time loyal customer to Xfinity internet. I recently contacted Xfinity to switch my internet to my new house which was an exciting time for my girlfriend and I. We had the switch setup and all was good. Then before we hung up we were practically begged to switch one of our phones to Xf

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Hi @user_n6xqx1, just to clarify. You are receiving a hefty amount of spam emails that are falling into your regular inbox instead of your spam folder, correct?

XfinityJustinM

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9 hours ago

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much more spam coming

I've used Comcast/Xfinirty for many years ansd it generally blocked spam. But recently, number of obvious spam messages are getting through every single day. Comcast/Xfinity needs to catch and destroy them. I set manumum spam filters but these come from different email adresses each time. FIX THIS !

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@XfinityJohnG Hi, I am using the Xfinity modem the xb7T that was given to me by them. And After tech came Saturday its gotten even worse the modem will disconnect turning off the wifi randomly

Azrai

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9 hours ago

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Valorant PIng

Hi, so I was having low latency and ping below 25 on Valorant. But around the end of last month my ping has spiked up to 30 and above and I have no clue why. Honestly It's making the game really unplayable and It isn't just my Valorant servers either its's with all of the games I play like R6, leagu

Question

Scammed

After 9 years of Service I have given this company they have Taken the cake with this one in December of 24 I was told i would qualify for the buy 1 get 1 free if i added a line matter of fact i added 2 lines to make sure i got the free phone and Here we are a year later I'm still paying full price

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Customer Service

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Hi there, @user_e52051! Thank you for upgrading 2 of your lines to Premium Unlimited. You are correct that Call Guard is a plan feature. Are you seeing the error as soon as you try to login to the Xfinity Call Guard app? When you check the 2 lines in

XfinityRay

commented

9 hours ago

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Xfinity call guard - Receiving error (Your plan option does not include Xfinity Call Guard)

I recently changed my plans to the Premium Unlimited level for two of my three lines. I downloaded the app and when I try and go thru the setup process, I am receiving an error that states: Your plan option does not include Xfinity Call Guard. Xfinity Call Guard is only available for customers on se

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Hi @user_mvyfff, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to see what options are available for the account. If the account is suspended, we would need to see if a payment arrangement can

XfinityDemitrius

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9 hours ago

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Disconnected

Hi I recently lost my job and was unable to pay my xfinity bill. I am now back employed but I was disconnected due to non payment. I would like to drop then to just basic service and set up an arrangement to pay my past due back. I was hoping someone could help me accomplish this. When I communicate

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much more spam coming

I've used Comcast/Xfinirty for many years ansd it generally blocked spam. But recently, number of obvious spam messages are getting through every single day. Comcast/Xfinity needs to catch and destroy them. I set manumum spam filters but these come from different email adresses each time. FIX THIS !

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Customer Service

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Internet is out again after your so called ”maintenance” good job keeping up with your disappointment of service

user_iz54uc

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10 hours ago

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Bad reviews

Unfortunately this is one of the only providers in our neighborhood for the past year our service has gone out if not every week every week its every other week and when i called to complain the guy was just trying to gove me a discount i told him with the mount of money were paying xfinity i just w

Question

@ARJester I do apologize that you are not able to view the line up. I can look further into this for you if you can please DM me your first and last name along with your full service address so that I can assist you further.-Richard

XfinityRichard

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10 hours ago

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Intentionally Confusing

Why does Xfinity make it impossible to compare product packages? The "change plan" feature that offers the option to compare tv packages doesn't work. Instead, it puts you in a loop that never gives you a chance to see what you get. It's been this way for years. They make it impossible to know what

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That is great news to hear! It has been a few days since that appointment, so I think it is safe to say that we are in the clear. Did you have any additional questions before we let you get back to your Monday activities?

XfinityJustinM

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10 hours ago

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Modem has repeated disconnects & high ping - T3 timeouts & SYNC errors

I recently moved into a new home and purchased my own modem/router for the internet service. I've been going on two weeks now of random disconnects/high packet loss across my entire network; it affects all my devices including my desktop computer (via ethernet), as well as my phone and tablet over w

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No problem. Tried in incognito mode- no change. I have also tried in Google Chrome and Microsoft Edge. There is no chart on that page.

ARJester

replied

10 hours ago

to the conversation:

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Intentionally Confusing

Why does Xfinity make it impossible to compare product packages? The "change plan" feature that offers the option to compare tv packages doesn't work. Instead, it puts you in a loop that never gives you a chance to see what you get. It's been this way for years. They make it impossible to know what

Question

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Yes, I am using the correct ports and settings. I am using an older version of Outlook, the one that came with Office 2019, on a Windows 10 computer. I repeat that I made no changes to anything on the computer between September 7 and September

user_89mldo

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10 hours ago

to the conversation:

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xfinity support

Cannot send or receive emails on my Comcast account using Outlook on a Windows 10 computer. Everything worked fine through Sep 7, 2025, but cannot access mail on Sep 8 to present. Have not changed my password or made any other changes. I get the 0x8000CCC0E message saying I can't access the server.

Question

Thank you for reaching out to us here. I will be happy to check on any issue with your service from here. Are you using a Xfinity modem, or do you have one of your own?

XfinityJohnG

commented

10 hours ago

to the conversation:

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Valorant PIng

Hi, so I was having low latency and ping below 25 on Valorant. But around the end of last month my ping has spiked up to 30 and above and I have no clue why. Honestly It's making the game really unplayable and It isn't just my Valorant servers either its's with all of the games I play like R6, leagu

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