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How do i drop COMCAST for tv but keep Xfinity for wifi.
Tried your website, nothing helps. So now doing a message in hopes the New Message icon will appear.
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Customer Service
Gear icon
Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere
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Xfinity App
user_kdzioo, Thank you for reaching out and creating a new post. I'm sorry to hear about the trouble, but I see we had a tech out. How is everything on your end today?
Off line
Mine is actually saying offline and tried troubleshooting it and it’s still offline now saying there sending somebody out Friday way to long, how can I fix it now
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Nightly upstream outage 9:40 PM–3 AM, T3 timeouts + UCD unusable, phone support can't help
Hoping someone here with node access can pick this up, because the phone line has gone nowhere and one call actually dropped me while I was on hold. I lose internet at basically the same time every night. It goes out around 9:40 PM and doesn't recover until somewhere near 3 AM, then it's rock solid
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Your Home Network
Good afternoon user_woxbw8 I can assure you this is not the experience we want for you. Have you had a chance to review the Xfinity Plan Builder? You will be able to view current promotions there. Please let me know if this helps.
Lied to by representative
Last week I contacted Xfinity via chat. I was told that there was a promotion starting today July 2nd and I would have to call to get the promotion for current subscribers. I was told that it would be a savings of $70 a month over what I'm paying currently. Call today and no such promotion is going
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...aaand no response.
Terrible cable service
We have experienced almost daily sudden program and streamining interruptions. Error message apologize for the show suddenly not being available. We're charged a fortune every month, been customers since 2001 and service in general has always been unreliable. No acknowledgement of customer loyalty.
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Good evening, and thank you for reaching out on our Community Forums regarding your international roaming charges @user_rj29a1, we appreciate it. I understand that you mentioned Global Travel Pass was not enabled on your line. In that situation, in
International data roaming charges
Traveled out of the country and purchased an eSIM for the trip! Contacted Xfinity prior to trip and wanted to be clear that we knew how to not be charged by Xfinity. I indicated that we would not be activating the Global Travel Pass because of the eSIM. During the trip texts would be received each t
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I appreciate you letting us know you're experiencing something user_6fqtoc. Has anything cleared up since leaving your comment?
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Lied to by representative
Last week I contacted Xfinity via chat. I was told that there was a promotion starting today July 2nd and I would have to call to get the promotion for current subscribers. I was told that it would be a savings of $70 a month over what I'm paying currently. Call today and no such promotion is going
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Customer Service
Upgrading our internet
We would like to upgrade out internet service. We want the fastest and best you have
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Your Home Network
We would recommend reaching out to our Xfinity Customer Security Assurance Team to help with the research payment/misuse of the payment method. Customer Security Assurance https://spa.xfinity.com/contact-us Business Hours: 8:00am - 12:00
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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7dogranch On their site they should have a link that says support or contact us.
Trying to get my email logged in on my phone through Xfinity. They send me to yahoo. Yahoo asking me to set up an email account. When done I still can’t access my emails.
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Premium channels
Premiums, moved apartments and now cannot get any premium channels I pay for. Had all channels in apartment 333 nothing occurs in 107.
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Channels and Programming
@user_xjj490 I'm sorry you are having trouble with the site. Sometimes a plan is grandfathered and no longer available so we would need to check out new plans that match what you are looking for. Can you please send us a direct message with your full
XfinityEva
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How do i drop COMCAST for tv but keep Xfinity for wifi.
Tried your website, nothing helps. So now doing a message in hopes the New Message icon will appear.
Question