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Hey there, @serenefifty, thanks for reaching out through Xfinity Forums regarding the streaming app. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. You can still favori
Streaming App Update - cannot Manage TV viewing at all.
If you are trying to lose customers, you have hit the jackpot. The update makes trying to manage your tv viewing experience impossible: no scheduled programs tab, no favorite channels, no way to Find channels by name, can’t find on demand, paying for Acorn but now says I need a subscription and can’
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Revamped Xfinity App
I understand Xfinity Stream wanting its website to mirror those of other streaming apps. There is, however, a pretty significant audience who for various reasons prefer the setup and functionality of the previous App. Can’t you run both platforms? Have the new app under the more appropriate title Xf
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Xfinity Stream Website
My list of problems with new streaming app - Comcast management and tech team should read input
I agree with dozens (hundreds, thousands?) of other user postings that the new streaming app is horribly flawed. It seems that no REAL users tested the app to provide feedback and allow corrections/changes before launching this awful program. This is a major management failure. I hope that a team is
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Xfinity Stream Website
billed after canceled service
I am reaching out in hopes that this is an avenue in which my concerns will be addressed instead of ignored.I called and cancelled my Xfinity internet service on August 18, 2026 and did not access the internet past the end of that billing cycle. Even though I was told it would be taken care of, Xfin
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Customer Service
Assistance needed – previous Xfinity mobile account commitment
Hi, I'm looking for assistance with an existing Xfinity Mobile account and would like to have a previous conversation with an Xfinity representative reviewed. I was given confirmation of a future account adjustment and would like to verify that the details are properly documented and scheduled. Coul
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Customer Service
Fix the app back like it was
Xfinity Stream iPhone app update SUCKS
I HATE the new version of the iPhone xfinity Stream app. I can no longer view my favorite channels in the guide which is what I primarily used the app for. I also can’t search by channel name or number anymore. Please fire everyone involved in this update and let me have the previous version back. I
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Received, thank you.
Need New Remote Controls
I am currently not able to get to a Xfinity store to get new remote controls. I have 3 remotes that are old and need to be replaced. Is it possible to have these sent to me? Please advise,
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Hello, user_51t41k! Our team can help with all things Xfinity right here. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New
Cancel Account
I would like to cancel my Xfinity Internet service effective immediately, November 13, 2026. I do not wish to transfer, downgrade, or modify my service. Please process my cancellation and provide written confirmation of the effective date, any remaining balance, and equipment return requirements. Th
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Oh and added bonus , when you’re in the guide , when you click on the program , you only see the title of the show , the tv guide like summary is gone.
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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@XfinityMartyR Also, please add back the ability to filter on HD channels, and easily set favorite channels. Also, cant find my scheduled upcoming recordings.
Mobile stream app update
Xfinity Stream iPhone Update Removed Scheduled and Recently Deleted Recordings I recently updated the Xfinity Stream app on my iPhone, and the new layout has eliminated two very important DVR management features: The ability to view Scheduled Recordings. The ability to access Recently Deleted record
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Peacock subscription
I can’t get the subscription to activate using the offer through Xfinity. It keeps taking me to an error page called bpe.fortumo.eu no matter how many times I follow the activation steps.
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Customer Service
The app on my iPad is the old app.
Updated Streaming app
Wow this is the worst. I can’t even use it. I do t wanna have to pay for my streaming apps to watch show that I record.
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Change equipment
Received new motem trying to receive internet and not working
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Your Home Network
Agree. They went backwards. Can't select favorites. Can't find scheduled recordings. Can filter on HD channels only.
The new streaming app sucks
If they don't fix some of the obvious problems soon, I will be exploring. Other options. The fact that you can't mark your favorite channels is one of the main concerns. I also don't like the advance ten seconds instead of advanced thirty seconds. And that when you pause, watching a show and return,
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@DistantDialtones Thank you for reaching out to us via Forums. I'm sorry to hear about your negative experience with trying to reach someone when using any platform. How may I assist you today?
The absolute worst customer service.
Your AI agent is the absolute worst thing that I have ever dealt with. As soon as I'm able to connect with an actual human representative I am canceling this. All over the fact that I can't even reach a human. I shouldn't have to waste so much of my [Edited: "Profanity"] time trying to talk to an ac
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We can certainly take your feedback forward Patuccino63. Thank you for sharing with us.
Favorite channels
I had all my favorite channels saved on my iPad. The new menu doesn’t allow me to filter by favorite channel. The new guide view layout shows only a few channels per screen. Since, I don’t know and cannot remember any of the channel numbers for my favorites, do I have to scroll though 100 screens of
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And when did these changes take place. Literally a week ago, I could watch dozens of channels I now can’t watch. The point of getting the streaming service was to watch on the go. This doesn’t make sense. But I still want to know when and why this al
Xfinity Stream- Out of home
Why are so many channels not available when using the Xfinity Stream app away from home? Other streaming services, like DirecTV and YouTube TV, have all the subscribed channels available no matter where you are, at home or away. The excuse given in the Xfinity Stream app is that it’s a contractual i
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The new streaming app
The new app is horrible. I can not easily see the guide, set a recording, delete a series recording or see my favorite channels. Also the smart resume is gone. And I have to scroll through the entire guide just to find a channel. If delete a recording now it’s permanently deleted, not in a separate
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Xfinity Stream Website
[Edited: "Profanity"]!? Who watches SD TV? I have to scroll through 700 channels to get to the HD stations. What [Edited: "Inflammatory"] took out the filters? Typical Xfinity mediocrity.
user_0srn93
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App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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