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Ashantae Thanks for reaching out! We can escalate your concern to the Xfinity Mobile Team, so an investigation can be started for you. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessar
Xfinity Support
A Samsung Galaxy Z Flip associated with this account was returned to Xfinity and delivered on 09/19/2025. Despite the successful return of the device, my account continues to reflect an outstanding balance of $971.99, which is incorrect. I’ve contacted Xfinity customer service via phone regarding is
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Xfinity Support
A Samsung Galaxy Z Flip associated with this account was returned to Xfinity and delivered on 09/19/2025. Despite the successful return of the device, my account continues to reflect an outstanding balance of $971.99, which is incorrect. I’ve contacted Xfinity customer service via phone regarding is
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Billing
This is something that wee are aware and working on. I have had people have success by using a different email address. Do you think that is something you can try?
Peacock and moving - has Xfinity figured it out yet?
I've seen posts going back a couple of years on this, but no real resolution. We subscribed to Peacock Premium as a gigabit customer and then Peacock Premium Plus to get ad-free. We just moved to another state and another gigabit plan and somehow our premium plus disappeared. When I try to activate
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Did you end up getting this issue resolved?
Signed up for free one year line but being billed $40 a month plus taxes and fees.
Note: This is my third attempt to address this issue. I have chatted two prior times with representatives that I was direct to via the chat assistant. Earlier this year we moved to another carries becasue we could get more data at a much lower cost. Several months later we upgraded our internet to t
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Hi, Duron. I am, I'm afraid. I reached out to Peacock as well to try to resolve on either/both sides. I still have Premium access, but don't seem to have Premium Plus even though Xfinity billing shows it's applied for the next service period. I hav
Peacock and moving - has Xfinity figured it out yet?
I've seen posts going back a couple of years on this, but no real resolution. We subscribed to Peacock Premium as a gigabit customer and then Peacock Premium Plus to get ad-free. We just moved to another state and another gigabit plan and somehow our premium plus disappeared. When I try to activate
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Hello @Wallrike are you still having issues with your Peacock?
Peacock and moving - has Xfinity figured it out yet?
I've seen posts going back a couple of years on this, but no real resolution. We subscribed to Peacock Premium as a gigabit customer and then Peacock Premium Plus to get ad-free. We just moved to another state and another gigabit plan and somehow our premium plus disappeared. When I try to activate
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downed cable
A tree ripped out my cable I have no internet and a cable lying on the ground. Having a ridiculous time trying to report this and get some kind of confirmation someone is coming to fix it.
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Customer Service
@user_piha8v Indeed. Troubleshoot that part in the network settings, and reset it if needed to factory settings in order to start over.
3d printer needs 2.4 and can’t connect
Has been failing to connect for some time … tried to reset and now can’t connect at all. Why can’t I create a 2.4?
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Can't Launch App Consistently - Constant Buffering
I have already worked with Ask Infinity assistant on multiple occasions. This app is a joke. My TV is a 2025 Samsung Smart TV that has no other issues with any other app downloaded or already installed. Each day when i turn the tv on and try to launch xfinity stream i either have to clear the cache,
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Xfinity Stream Website
Hello, I am following up to let you know we are still tracking the progress on the issue. We will stay in touch!
How do I activate Peacock with the 1 gig internet bundle?
I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is
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Tried this …. Printer kept saying password wrong. Only one password ever applied to gateway and should run all networks correct?
3d printer needs 2.4 and can’t connect
Has been failing to connect for some time … tried to reset and now can’t connect at all. Why can’t I create a 2.4?
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user_m2yzgv Thank you so much for reaching out for help with your mobile line not being connected to your new account. Your mobile lines should have moved automatically, but we do have a way to help get them moved over for you. If you could send our
Xfinity Mobile Support - Phone line not showing on account after a move
I moved to a new address and my phone line stopped showing in my account. Tried to call service representative several times and the issue still stay unresolved. Pretty frustrated.
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Hello @user_afbo22 are you still having your issues with your NFL Center Ice?
NHL Center Ice “Program Info Unavailable “
Why are approx half the center ice channels displaying program info unavailable?
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user_dqpac0 The Xfinity User ID would be needed to sign in to any Xfinity WiFi Hotspot. Unfortunately, we don't have a software design document that describes the process.
Sign into xfinity hot spot without app or web browser.
Trying to log into xfinity hot spot with an IOT device. I can not use the app or a web page. Login will be hard coded into the software running the IOT device. Is there a way to do this? When using my regular wifi, I enter SSID and password. I tried this with xfinity hot spot and it did not work.
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@user_5n2mfr Call your STATE ATTORNEY GENERAL and file a complaint against XFINITY!
Free ipad and promotion scam from Xfinity agent
I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! S
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YES, there will be more charges uo to the cost of whatever device they send you
Free ipad and promotion scam from Xfinity agent
I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! S
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how did you fix this? I am having the same issue on my home land line
When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP
I can make and receive calls but I cannot get to the mailbox. When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP
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Thanks for meeting us here in our community, @user_oy3zpf! Sorry to hear about the trouble with activation of you new cable box. You can activate it by using your Xfinity app. Let us know if we may help.
XfinityLinda
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Voice guidance loop
Stuck in voice guidance loop when trying to install new tv box.
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