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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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14 hours ago

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Cancel my service

I want to cancel my service. I went to the app and it only gave me an option for a call back , to which they were supposed to call 3 hours ago. I just want it canceled

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XER10 is problematic for home network use...

I've spent the last 4.5 hours on the phone with tech support and still don't have any clear idea how to work around this, because they literally don't know how to answer these types of questions. Spoke to 3 people and got the same "follow this link to put in bridge mode". Problem is, from what I've

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Your Home Network

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Doorbell camera not working

I have the Xfinity Doorbell, the first one worked for 10 minutes until I activated voice/sound, then it died instantly, I received a 2nd Xfinity doorbell and it worked fine for just under 2 wks. I contacted techs, again trouble shooting, I had a 16vV transformer A 3rd doorbell had been sent out, bef

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Devices and Equipment

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user_415t5v Welcome to our community forum! I can definitely review your account and make sure you have the perfect promotion for your household needs.    Please send a direct message to Xfinity Support by clicking the chat icon in the uppe

XfinityEmilyB

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14 hours ago

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Billing

My monthly amount has increased from 130 to 160. If I don’t find a cheaper solution I will move to a different provider. Please reply.

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@user_2554d5 sorry for the delay in the response time frame, but found this helpful post about a printer not connecting to a XB8 gateway: https://forums.xfinity.com/conversations/your-home-network/unable-to-connect-hp-printer-to-new-gateway-xb8t/666f

XfinityJustinC

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14 hours ago

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WiFi Printer not connecting to WiFi on new XFi router

Recently my Xfinity modem/router was replaced with the latest model, Model Name: Xfinity xFi Gateway (XB8-T). They sent out a technician who came to the house and installed it. Eveything seemed to check out however, later on realized that my HP X576dw Officejet Pro was no longer able to connect to t

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This is great stuff EcThirtyOne, really great! Based on your other photos that 5 PM window seems to be a consistent timeframe when things drop away.  We can proceed however you'd like, and can talk more about account specifics over our 1-1 DM th

XfinityAlfonso

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14 hours ago

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Internet is nigh unusable during peak hours

Gigabit Plus Internet Plan customer here. Since the very start of service, we have experienced slow speeds, high latency, and flat-out drops in service throughout the day, but MOST notably from 4 PM until the end of the day. We have had SEVERAL technicians out, replaced the wires in the house all th

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New 4K X1 Box failing to sync Cloud DVR recordings - Works on Stream App only

I am looking for assistance with a persistent DVR syncing issue on my main 4K X1 box. This is now the second box (including my previous non-4K model) to exhibit these exact symptoms, and I am hoping to find a solution. The Problem: My Cloud DVR recordings are perfectly visible and playable on the Xf

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X1

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Billing

My monthly amount has increased from 130 to 160. If I don’t find a cheaper solution I will move to a different provider. Please reply.

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Billing

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@user_wdznlo Got it, and thanks for checking. Does the channel still show up in your line-up when you sign in here https://www.xfinity.com/stream/listings ?

XfinityBenny

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14 hours ago

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Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

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Cancel my service

I want to cancel my service. I went to the app and it only gave me an option for a call back , to which they were supposed to call 3 hours ago. I just want it canceled

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Customer Service

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Oh no, I am very sorry to hear that you are unable to activate the device @user_wfampd! I would be happy to dive further into the account details with you. Can you please send us a DM to get started? Please send us a direct chat message with your f

XfinityAdrienne

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14 hours ago

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Mobile Activation Mess

I feel like there are about 3 people that work at this company, with the efforts they put into keeping a huge wall of separation between customers and support. I just tried to activate my new mobile line. No easy feat given the fact that the QR code that came with the phone actually directed me to a

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Hello @user_tgkabn, are you still having issues putting your modem on bridge mode?

XfinityDuron

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14 hours ago

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Bridge mode in XER10 Please

Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,

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@XfinityAdrienne​ I still have not been able to activate the phone. At this point we're willing to keep the number we just want to get the phone activated.

user_wfampd

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14 hours ago

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Mobile Activation Mess

I feel like there are about 3 people that work at this company, with the efforts they put into keeping a huge wall of separation between customers and support. I just tried to activate my new mobile line. No easy feat given the fact that the QR code that came with the phone actually directed me to a

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Hey there, @user_i8749f, thanks for reaching out through Xfinity Forums regarding the Xfinity app. Did you recently move or make any changes to your services that would cause the app to not recognize the modem as active?

XfinityJeniece

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14 hours ago

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No Wifi Tab or devices listed in app

Attempting to manage my modem settings through the xfinity app. There is no Wifi tab at the bottom. All I can see is "You're no longer with Xfinity". This statement is false as I still have internet access and have never missed a payment or canceled my service. However, cancelling my service is beco

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Do I have to upgrade my comcast.net email account to Yahoo Mail?No, this is an upgrade we are offering customers at no cost so they can access their email on a better platform with enhanced security, more features, and a mobile app for easy access on

JPWildman2

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14 hours ago

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Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

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Hey there, @user_wfampd! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the experience with attempting to activate your new Xfinity Mobile device, and the troubles with the numbers. Were

XfinityAdrienne

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14 hours ago

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Mobile Activation Mess

I feel like there are about 3 people that work at this company, with the efforts they put into keeping a huge wall of separation between customers and support. I just tried to activate my new mobile line. No easy feat given the fact that the QR code that came with the phone actually directed me to a

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TestWizard Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Supp

XfinityVictor

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15 hours ago

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Billing

I need help with my bill.

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Escalation on Support team - Unable to unlock the devices after paid the bill.

Team, Does any one know the escalation matrix for Xfinity mobile ? The chat support team is not that much capable to resolve the issue on unlocking the devices. From past couple of day i chasing to get it- but team says every time we will here to help you only thing. But failed to help. As of now i

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Devices

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Good afternoon user_d1xoc1 we can certainly review your account.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right o

XfinityJon

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15 hours ago

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Excessive and inaccurate data usage

Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t

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VWolfe Great question. The X1 DVR model AX013ANM does have an Ethernet port, but it isn’t used for delivering the cable TV signal. X1 cable TV service still requires a live coax connection to function properly. The Ethernet port is primarily fo

XfinityAirelle

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15 hours ago

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Connecting X1 set top box AX013ANM connect via ethernet (for cable tv).

can I connect to the X1 set top (dvr) box model AX013ANM connect via ethernet (for cable tv). If not, can I get a box that will work for that?

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