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Good morning @user_t9wl0u, we can take a look at that for you. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary• Click the "Direct Message chat" icon•

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Worse customer service in my life.

First gentleman I tried to get an upgrade from messed up the whole order. When I only got one phone for the wrong line, I called to cancel all mobile services with them. On the phone for over an hour and was assured it was resolved. While I haven't returned the phone yet, it's still in its box and n

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user_26c590 Let's take a look at the account from our team to see if there is anything we can find to get this fixed for you.  Can you send us a direct message with your full name, name of account holder (if different), and service address pleas

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Cannot pay online

I have been a customer for 13 years and have always paid my bill online with no issue until last month when trying to do so I am told to pay in person. I have talked to customer service with no resolve it is so frustrating. I went ahead to a store and I still could not pay with my card. I was litera

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lauradt201 Thanks for reaching out about the double payment concern for your account, and we can certainly assist with getting a refund for an over payment.  Can you send us a direct message with your full name, name of account holder (if differ

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Double Billed

Xfinity double debited my bank account on 5/13 $99.?? $99.?? Again on 5/14 formyXfinityMobile. I want my account reimbursed for the double billing immediately. Your prompt attention to this matter is greatly appreciated. [Edited: "Personal Information"]

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@XfinityVictor​ no it still tells me to pay in person so it looks like I will be traveling to a store kiosk to pay cash soon.

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Cannot pay online

I have been a customer for 13 years and have always paid my bill online with no issue until last month when trying to do so I am told to pay in person. I have talked to customer service with no resolve it is so frustrating. I went ahead to a store and I still could not pay with my card. I was litera

Question

No it still tells me to pay in person. looks like I will be traveling to pay cash at a store kiosk soon.

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Cannot pay online

I have been a customer for 13 years and have always paid my bill online with no issue until last month when trying to do so I am told to pay in person. I have talked to customer service with no resolve it is so frustrating. I went ahead to a store and I still could not pay with my card. I was litera

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Change address and WiFi password

Can’t change my address or WiFi password it’s not let me I try all day yall got my address wrong I told the app not working im put in a loas if don’t fix this

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Traveling and no access to cellular

I’m traveling and I cannot make any calls, I upgraded to premium unlimited to get international calling and it is still not working, but I am certainly getting charged for it. Please help!!!

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Cancelation

Need to cancel my subscription. Or set an appointment for someone to call me. Xfinity is making it really hard to cancel.

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I got the refund for the phone after mailing it back to you guys. But I'm still owed $23.50.

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Worse customer service in my life.

First gentleman I tried to get an upgrade from messed up the whole order. When I only got one phone for the wrong line, I called to cancel all mobile services with them. On the phone for over an hour and was assured it was resolved. While I haven't returned the phone yet, it's still in its box and n

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Disney plus and Hulu ongoing issues

This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle

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Account Change Request Form

I need to change the primary account holder on my xfinity account. I need the account change request form.

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I agree 100%. I am 79 and I have been with Exfinity before they called themselves Comcast! The only people they care for are the rich. There should be some progress to help the seniors.

 commented 

14 hours ago

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No discounts for SeniorCitizens

My monthly bill is increasing over $20. I am not upgrading my coverage. The plan I was with (Choice TV) has been discontinued. I will still have the same services and TV channels but for $20+ a month. I have trimmed my costs..bundled services, no longer get a paper bill and payments are automaticall

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Ip address

Where do I find my ip address

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Cancel Movie Rental

I need to cancel a movie I just accidentally rented: “A Private Life”

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I need help with this! Chat services told me I am unable to change my profile's name. 

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Delete Community Account

I do not want this community account. I want it deleted

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Hello user_wcfiwm, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I will do my best to assist you. That is definitely odd and would bear further investigation. I take it from your post, you have follo

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Wifi keeps going out

My wifi keeps going out. My cables are attached exactly as they should be abd every day at least once a day, Xfinity wifi goes out. The app asks me fix the cables, restart the router and wait for a couple of minutes. But why should anyone be asked to do that for just wanting a consistent wifi connec

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Though this doesn’t fix the issue, this is the most honest and responsible way Xfinity support can reply to these. Thank you XfinityShawn for the transparency and acknowledgement you’ve given. Taking responsibility and assuring that a solution is in

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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