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[Billing] Need help matching a promotional rate I missed

Hi there, I recently signed up for Xfinity internet service at $60/month. However, I just realized that I missed a $50/month promotion that was available just last week. As a new customer, I was wondering if it's possible to have my account adjusted to this better rate? I'd love to stay with Xfinity

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I sent the direct message as requested.

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Can I get a Yahoo email invitation faster?

I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a

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New Construction: Line not ran to home

Just moved into a new townhome on Thursday, I had called and scheduled a technician to come out on Friday to route the line from my driveway into my house. The technician informed me that the main line has not been routed to my home or any of the other houses on my row and a separate team would need

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user_6xducn, hello there and thanks for reaching out! I apologize about your experience. I would like to do some troubleshooting with you to get this resolved.  To move forward with your concern, please send us a direct message with your full na

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Unable to play movie rented

Rented Nuremberg on February 25 and received message Unable to Play Video. Hard boot the box and still re en e error. Waited 2 days and still unable to play.

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Would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messag

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Can I get a Yahoo email invitation faster?

I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a

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Paramount+ freezes then tells me to try again later

Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split

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user_mu2x14, Thank you for reaching out. I hope you are doing well today. I see you are looking to turn off MAC Filtering, which is generally found within the admin tool if you have access, depending on your device. You can read more about the a

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Turn off, Mac filtering on modem

How do you turn off? Mac filtering on the Xfinity modem so that my printer will work? And I already have the app and I’ve gone to all of the steps it says and there is no option to turn anything off

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user_4zmfks, hello there and thanks for reaching out. We apologize about your experience and can take a look into this to further assist. To move forward with your concern, please send us a direct message with your full name and complete service addr

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FORMAL NOTICE OF PROPERTY DAMAGE – Comcast Underground Line Pierced Sewer Main – Immediate Action Required

To Comcast / Xfinity Construction & Property Damage Department, This is formal notice of property damage caused by Comcast/Xfinity’s underground construction at: [EDITED: PERSONAL INFORMATION] During installation of your underground data line, Comcast’s cable was drilled directly through the main se

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Thank you. The issue may have been a phone issue, it seems to have cleared up on its own, 

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Xfi app no longer available for authentication?

When I log in xfinity, I don’t see the xfi app as an option.

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Thanks for reaching out @user_ow8p4e! I know how important a stable connection is for PC gaming, using an ethernet connection will provide significant improvements compared to a wireless connection. If the coax outlet in your room isn’t active,

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COAX outlet activation

I am having problems gaming on my PC. I would like to move the modem closer into my room to plug in a ethernet cord. The current COAX outlet in my room doesn't work. How would I be able to get someone to activate it?

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email forwarding

Has email forwarding changed? I have it set up and I know it used to work. But recently I noticed that emails might not be getting forwarded. So I sent myself an email and it was NOT forwarded to the email I had set up. I just now turned off email forwarding and then set it up again and typed the fo

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Cancel my service

How can I cancel my service asap !!!

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