Xfinity Community Forum

user_gx2w4n Thanks for creating a post. Sorry to hear that you're having trouble sending emails. Are you using the Xfinity website and email portal to access and attempt to send emails, or is it through a third-party client lie Outlook, AppleMail, Th

XfinityThomasD

commented

7 hours ago

to the conversation:

0

U

Invalid email address

When I try to send an email I get a message invalid email address and the email doesn’t go through. Also I am not receiving any emails

Question

https://www.google.com/search?q=Vantiva&rlz=1C1CHBF_enUS937US937&sourceid=chrome&ie=UTF-8

EG

commented

7 hours ago

to the conversation:

0

1

U

Vantiva Device

I have no clue what a Vantiva device is, would anyone know why it might be connected to my wifi?

Question

Happy holidays old buddy !!

EG

commented

7 hours ago

to the conversation:

0

PSA: for gateway web page access, if you don't see "View WiFi Equipment" in app, delete and reinstall it

Hey folks, just putting this out there in an attempt to be helpful. If you are trying to enable web access to the http://10.0.0.1 page on the gateway and are following the instructions listed here, you may find that there is no "View WiFi Equipment" button. If so, delete the app off of your device a

Question

user_1e5h6w Thanks for reaching out about a line bury request for the line put in for an install. I can check the account to confirm the request was put in already, or put one in myself if needed. Can you send us a direct message with your full

XfinityEricB

commented

7 hours ago

to the conversation:

0

U

Need line buried

I am a new customer to Xfinity. When the tech installed my new service he had to leave the line on top of the ground and said that someone will come back and bury it. I was wanting to know when this will happen.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

B

Lied to

Called few days ago and was told by a lady I can continue to do seasonal hold for a month at a time then today they told me I have to wait 12 months before resuming the hold. Very frustrating being lied to and that the employees aren’t on same page

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

Need line buried

I am a new customer to Xfinity. When the tech installed my new service he had to leave the line on top of the ground and said that someone will come back and bury it. I was wanting to know when this will happen.

Question

@user_ntns14 We want to thank you for reaching out on the Community Forum for support with your bill correction issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and ser

XfinityThomasC

replied

7 hours ago

to the conversation:

0

U

Getting no help

I have been with Xfinity for almost 15 years. This past September I renewed my contract package over the phone with a customer service agent. Ever since September my bill has never been correct. It does not reflect the price we agreed on or any of my discounts. I have had to call every single month

Question

U

Need line buried

I am a new customer to Xfinity. When the tech installed my new service he had to leave the line on top of the ground and said that someone will come back and bury it. I was wanting to know when this will happen.

Question

•

Customer Service

9

2

0

U

@XfinityBillie Thank you. Xfinity escalations has resolved this issue. It is now complete and I am satisfied.

user_ntns14

replied

7 hours ago

to the conversation:

0

U

Getting no help

I have been with Xfinity for almost 15 years. This past September I renewed my contract package over the phone with a customer service agent. Ever since September my bill has never been correct. It does not reflect the price we agreed on or any of my discounts. I have had to call every single month

Question

B

Lied to

Called few days ago and was told by a lady I can continue to do seasonal hold for a month at a time then today they told me I have to wait 12 months before resuming the hold. Very frustrating being lied to and that the employees aren’t on same page

Question

•

Customer Service

12

2

0

@user_fr1hs0 Thank you for taking the time to reach out to us here on our Xfinity Forums! I understand that you are trying to change your payment method. You can easily manage your payment methods with our Xfinity app and via our Xfinity website. Thi

XfinityBillie

replied

7 hours ago

to the conversation:

0

U

Change payment method

Change payment method on file

Question

U

Thank you for response.

user_mkk8n4

replied

7 hours ago

to the conversation:

0

U

Apple TV Remote

If I host Xfinity Tv Streaming app on Apple TV, Will the Apple TV remote same functionality as Xfinity remote?

Question

U

@user_fr1hs0 i want to change my payment method

user_fr1hs0

replied

7 hours ago

to the conversation:

0

U

Change payment method

Change payment method on file

Question

user_cfl2vp To stop unwanted emails in Xfinity Email, you can use spam filters and email filters. First, enable the spam filter, which moves spam emails to a separate Spam folder that deletes emails after seven days. To mark an email as spam, check t

XfinityEricB

replied

7 hours ago

to the conversation:

0

U

E mail

I want to open My E mail Account....and I get all this crazy stuff

Question

U

I want to change my payment method

user_fr1hs0

commented

7 hours ago

to the conversation:

0

2

U

Change payment method

Change payment method on file

Question

user_g8587f Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry to hear your landline is not working. So that I don't ask you to repeat steps you have already taken, can you tell what steps you have done to troubleshoot

XfinityChristy

replied

7 hours ago

to the conversation:

0

U

No dial tone on landline

No dial tone on landline and light not on modem

Question

U

Thank you. That worked!

user_7ut4g1

replied

7 hours ago

to the conversation:

0

U

Apple TV

My hardwired tv will not connect to Apple. Have reset everything made sure all was updated changed cord and plug it was in and still nothing.

Question

U

how to stop unwanted E mail?

user_cfl2vp

commented

7 hours ago

to the conversation:

0

1

U

E mail

I want to open My E mail Account....and I get all this crazy stuff

Question

user_cvh93 The log in may be causing the issue on the iPhone. Since you posted have your tried to create your own login, and logged out then back in with it to see if it helps with the number randomly not showing on the cellular settings?

XfinityEricB

commented

8 hours ago

to the conversation:

0

U

Phone number sometimes showing as blank in settings, can't receive calls

I recently moved to a 2020 iPhone SE, including moving my SIM card. At first, everything seemed to go smoothly, but I've just noticed that sometimes when I restart it, if I go to Settings > Cellular, my number doesn't show up under the Xfinity Mobile section. Sometimes restarting my phone fixes it,

Question

U

All Wi-Fi devices drop off the gateway, periodically throughout the day and reconnect. Devices are two iPhones (14 Pro & 15 Pro Max), Samsung tablet and a Canon MX922 printer. Computer is hardwired and does not have this problem.

user_u1aaq0

replied

8 hours ago

to the conversation:

0

U

Concerned about XB8 firewall settings getting changed on reset

This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and

Question