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I am having this same exact issue. I keep going onto the Xfinity chat, I am assured it will be taken care of and given a ticket number, and then the ticket number is closed without the work being done. I live in a condo, and when the condo lawn servi
Exposed Cable - almost 8 Weeks now
During this 8 week period I spoke with or texted several times. Each time the person I spoke with was respectful and said they would fix my issue. I explained to them that this was safety issue as we have kids run though the yards. Each time they gave me a date when someone would fix it. Yesterday I
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what is this ??? i'm trying to get into my e-maile-mail
Xfinity, please explain what is going on with e-mail and your whole website
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Plan
Well, I did send a response back to that email that was sent to me, but apparently it didn’t work so it doesn’t work at all. I did all the things that you mentioned in your message so the response that I keep getting is it looks like something went w
Why does the Xfinity mobile app [Edited] now!
Every time I try to go in and pay my bill I get an error message, I mean every time! I know they want the money to keep the service on!
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Intermittent disconnects, upstream jumping to 55-59 dBmV, only 8Mbps upload on 1000/300 plan
I am posting because this issue still is not resolved. This started when I began getting disconnected repeatedly while gaming, and my stream was dropping frames. I logged into the modem and noticed extremely high uncorrectable errors on the OFDM channels - hundreds of millions accumulating in roughl
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Your Home Network
Anyone know what is this?
Xfinity tech installed this in my home long time ago. What does it do?
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Your Home Network
Mine turned out to be an older Sony Android TV that my Xfinity Wi-Fi listed as Asus Zenfone live (Oreo 8). I paused the device on my Xfinity Wi-Fi app and the tv no longer hooked up to the internet. The connection to the internet resumed as soon as
A unknown device is connected to my Wi-Fi
A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?
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Exposed Cable - almost 8 Weeks now
During this 8 week period I spoke with or texted several times. Each time the person I spoke with was respectful and said they would fix my issue. I explained to them that this was safety issue as we have kids run though the yards. Each time they gave me a date when someone would fix it. Yesterday I
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Customer Service
Greetings, user_1jhvpr! We appreciate you sharing your resolution with our Community to help you gain access to your email accounts! It is a great pleasure to have you here as part of our Community!
Looping - Cannot access email
I feel like I'm looping in circles after signing in, but when I click to check my email, it loops back to the "landing screen". I see many have gone through this before, with various methods of corrections. Here is what I have done thus far - cleared browser cache, changed password, 2 different veri
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@user_t0hd1h Are you receiving an error message when attempting to do so?
Urgent refund issue
Dear Xfinity Mobile, I am contacting you regarding a billing issue and delayed refund. On April 7, 2026, my card was charged $564.59. I was previously informed that I owed $96, and that I would receive a refund of $468.59. It has now been two weeks, and I have not received my refund. After multiple
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Thank you for reaching out to our team. I am sorry to hear about any issue with your service. Have you checked your Xfinity app to see if there were any scheduled maintenance events on your area?
Modem rebooting
Everyday around 1-3pm MST, modem rebooting itself. I have power cycled modem. Seems to be an issue for about an hour and then is fine until the next day. Modem is Arris SB6190. I have tried two modem of the same type. I have logged into the modem admin settings and have screenshot of all the tabs sh
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I’m unable to send a direct message
Urgent refund issue
Dear Xfinity Mobile, I am contacting you regarding a billing issue and delayed refund. On April 7, 2026, my card was charged $564.59. I was previously informed that I owed $96, and that I would receive a refund of $468.59. It has now been two weeks, and I have not received my refund. After multiple
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Home phone service.
I got all new equipment on March30. Ever since then my home phone has not worked. Nobody in customer support can fix it, and it is still on my bill. Nothing like paying for a service and not receiving it.
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Home Phone Features
To the user @user_i9ieyw who asked for an update: Sorry for the wait it has been a complex process, but there is progress. For anyone filing a CFPB complaint, be aware that Comcast is sometimes not appearing as a direct option in their drop-down sy
Assistance Requested: Formal Debt Recall for Residential Account - Case # [Edited]
I am seeking assistance with a Formal Debt Recall for a legacy residential balance of $196.00. I have already escalated this via phone to a G-Bracket Case Manager (Case # [Edited: "Personal Information"]) , but I am looking for a Digital Care Specialist here to expedite the resolution. I am prepared
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user_0ojlte When Peacock Support updated your Email address, were you able to log into your account access your streaming content?
How can you access email? I've tried the app and the 3rd party, and nothing has worked.
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I want access to WXYZ again!
I pay for a the service and I want access to WXYZ. If not restored, I'll explore other companies.
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Channels and Programming
My bill went up but my services/channels available went down. How does Xfinity reconcile that? Xfinity tries to argue that it allowed the Scripps programming to end because it didn't want to pass high costs off to customers. Then how do you explain t
user_376dh9
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E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
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