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Is Smart Resume gone?

The apps on both of my Samsung tvs were recently updated to 2.183.1 and now there is no longer a smart resume on any recording. I don’t see a setting where this is turned on or off. What am I missing? Please don’t say this feature was removed.

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Customer Service

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I’m experiencing the same issues with the Xfinity App update on my LG TV.

user_q6ff45

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5 hours ago

 to the conversation: 

App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing

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Rob Schmitt not recording on DVR

Rob Schmitt not recording on my DVR channel 1115 newsmax it’s being listed as Ed Henry who chairs at 5pm. Please fix your mess up!!

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Channels and Programming

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My captions

My captions are too small and not opaque and difficult to read after installing the new xfinity streaming app update

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Xfinity Stream Website

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I was able to confirm the refund so you can close this out. Thanks to Zachary for working through a resolution!  

user_ade85l

 replied 

5 hours ago

 to the conversation: 

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Apple Watches Offered as “Free” Without Disclosure of Required Service Lines — Unresolved Billing Dispute

I am extremely frustrated with Xfinity, and I am posting here because customer service and store management have repeatedly failed to resolve it. A couple of months ago, I visited an Xfinity store to upgrade my mother’s phone. While we were waiting, the associate assisting us offered us two Apple Wa

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New Streaming App Issues

The switching channel view to at least last channel is missing. And the page up and page down in the guide is not working which is a major pain. This was a step in the wrong direction for those paying for this service. A resolve should be made along with a credit for everyone who uses this with how

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Xfinity Stream Website

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With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know th

XfinityJeffB

 replied 

5 hours ago

 to the conversation: 

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App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing

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Thanks for posting on our community forums, user_tvyrm9. We are aware of some issues with the favorite feature. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites

XfinityDilary

 replied 

5 hours ago

 to the conversation: 

0

App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing

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No volume on tv but there is volume on streaming channels

I’m getting no volume on Xfinity, but when I switch to other streaming services they are working. Also the volume is working on Xfinity channels on a different tv in another room

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Xfinity Stream Website

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Your tracker doesn't acknowledge my account number

user_robi

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5 hours ago

 to the conversation: 

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$200. Gift card

I didn't get my gift card, why?

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Same here. tried to get chat help Agent did not have a clue/ Britbox wants me to Pay! I clicked through "Free this week{ to try to view content. I had no problem with past "free this week" content!

user_7yq7tb

 commented 

5 hours ago

 to the conversation: 

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Can't access Free Week of BritBox

The menu shows Britbox as being free this week starting today but when I try to view them there is no access.

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Favorites are still available on mobile devices??? Where? How? Library is no longer useable as one cannot see scheduled or library details. With all the channels available, scrolling is next to impossible to use. You've got to be kidding. Whomever is

krg

 replied 

5 hours ago

 to the conversation: 

U
Update Stream App on TV is missing filters!

Super frustrating that in the new UX on Stream App all filters have been lost, in addition to that Favorites have also been lost. Overall the updated UX that was pushed out last few days is overwhelming negative. We need filters and favorites back on the App.

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Trouble with data connection not on wifi

I just switched from att to xfinity mobile and now on my I phone I can not access the internet if I’m not connected to WiFi. I also most of the time can’t send texts and sometimes can’t make calls. Any idea what is going on. My wife’s phone seems to work fine after the switch.

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Network

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New update made it so we cant access previously selected favorite channels. Unable to watch on my tv and find shows easily.  This is dreadful.  Change it back!!!  

user_ys79vu

 commented 

5 hours ago

 to the conversation: 

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Recently upgraded Xfinity Stream App on TV lost functionality

I believe others are posting this same issue. My TV recently forced me to upgrade the Xfinity Stream App. After install I had to re-authenticate. All went well, I was able to go view live TV, see my recordings, etc... HOWEVER, I lost ability to FILTER and also lost FAVORITES. I can still see and vie

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Britbox not free - on 11/11/2026 on

on my TV i selected free tv this week - select a britbox content - waste a lot of time - is not free if BritBox requires an active subscription

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On Demand

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Hey there, @user_5q2y87, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with troubleshooting or getting an appointment scheduled. Can you please send us a direct message with your full name and yo

XfinityJeniece

 commented 

5 hours ago

 to the conversation: 

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I need to make an appointment

I am having trouble with connecting with you guys to make an appointment.

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Discount for automatic bank payment

a customer representative told me that when signing up for automatic payments from a bank account that you are entitled to a discount per month can you explain that please

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Billing

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This app redesign will be the end of us using Xfinity Stream if it’s not fixed by month-end. No Favorites, no way to search for HD only channels, no way to quickly scroll to higher numbered channels, and having recordings constantly go back to the b

user_ld1iuh

 commented 

5 hours ago

 to the conversation: 

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The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

Question

Hey there, @user_zo034e, thanks for reaching out through Xfinity Forums regarding your account. I can understand how frustrating it is to open the Xfinity Stream app and only get a black screen. Have you tried fully closing the app, restarting your d

XfinityJeniece

 commented 

5 hours ago

 to the conversation: 

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Black screen

When I click on my Xfinity stream app, I get a black screen, and it stays black. When I return to the main menu and click again on the Xfinity extreme app, I get a black screen again and it stays black.

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Need confirmation of refund for box turned in months ago

Had text chat, was promised my bill would go down & get credit for box turned in Dec 2025 (11 mo credit at $14/month. Very disappointed in this “service” Will look for other options

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Devices and Equipment

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