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@aroldanf Got it, and thanks. There is no compensation for residential email access, as it is not a paid service. Email accounts and access were granted for free as a benefit, for being Comcast customers. Third party access will be enabled and trou
mac email app can’t no longer access my comcast email
After spending 2 1/2 hours yesterday and 1 1/2 hours today, the technicians were not able to explain why my ability to access Comcast email through my Mac mail app stopped working after 20+ years of flawless synchronization. All the representatives were shockingly unable to clearly articulate what t
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Internet canceling
I want to cancel my Internet and need help doing that. I’ve switched to a different company and would like to cancel it online.
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Customer Service
@user_d1xoc1 just left another message with CSA, will try again later
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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Summary Past Week: I have been unable to access my Comcast email through the Mail app on my MacBook Air. Contacted Apple Support: Apple determined that the issue was not related to the Mail app but rather to Comcast servers failing
mac email app can’t no longer access my comcast email
After spending 2 1/2 hours yesterday and 1 1/2 hours today, the technicians were not able to explain why my ability to access Comcast email through my Mac mail app stopped working after 20+ years of flawless synchronization. All the representatives were shockingly unable to clearly articulate what t
Question
user_at70h8 Hi there! We are sorry you had a hard time getting thorugh on the phone. We are also sad to hear you would like to cancel service, but our team can help. Can you initiate a direct message and start with your full name and ad
Need to cancel
I need to cancel my service and doing so via phone is extremely inconvenient due to having an infant. As you can imagine, traveling to a store is even less convenient. Thanks
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Coaxial Cable
I just moved into a new apartment. The apartment does not have a coaxial cable and I need someone to come to set one up. How can I do this?
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Customer Service
Need to cancel
I need to cancel my service and doing so via phone is extremely inconvenient due to having an infant. As you can imagine, traveling to a store is even less convenient. Thanks
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Sign-In and Account Management
I have the same issue. Marking legit emails as "not junk" does not work. Adding sender to contact list (accurately) does not work. I tried the AI customer service at length (horrible service, menu). I finally spoke to an agent four
Marking SPAM emails as NOT spam does not work
I have several emails that go into my spam folder and they are NOT spam. This has been happening for months including emails from my financial institution. I mark them as NOT spam, they disappear for a few minutes then come right back into the spam folder. I've even tried sendig them to inbox and no
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user_hxh5iq, I think the best thing is to schedule a tech visit so we can determine what needs to be done/replaced. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so
Replace old external cable wires with 1 single cable
We don't use cable TV anymore and only need cable going into a single room for a cable modem. It's a 3 floor house with all the old cables going up the side. Is it possible to have someone remove the old cable wiring and install the 1 new wire I need? Only outside the house, not the inside wiring. T
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The connections on the upper floors broke in a wind storm and they are hanging down. One is still connected and being used, the others are not being used. When I say hanging, they are connected at each end, but the clamps holding them to the s
Replace old external cable wires with 1 single cable
We don't use cable TV anymore and only need cable going into a single room for a cable modem. It's a 3 floor house with all the old cables going up the side. Is it possible to have someone remove the old cable wiring and install the 1 new wire I need? Only outside the house, not the inside wiring. T
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@user_kwb4l6 Thank you for your reply back, you can contact our customer service telephone team at 1-800-Xfinity and ask to be transferred to the Customer Security Assurance team.-Richard
Xfinity Blocking Fraud Alert Phone Calls
What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat
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You're very welcome. Take care!
Serious concern regarding inappropriate language used by Xfinity chat agent
I am posting here to raise a serious concern regarding an interaction I had with Xfinity customer support via online chat today. During the conversation, the agent used extremely inappropriate and offensive language toward me, telling me [Edited: Language] This was shocking and completely unacceptab
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How do I contact Xfinity telephone support team?
Xfinity Blocking Fraud Alert Phone Calls
What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat
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user_i70coi, We appreciate your feedback and will make sure to pass that along.
Why no Xfinity stream app for Google tv?
When is Comcast going to have an Xfinity stream app compatible with Google tv?
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user_hxh5iq Is there an issue with your cable connection that might call for a new cable line?
Replace old external cable wires with 1 single cable
We don't use cable TV anymore and only need cable going into a single room for a cable modem. It's a 3 floor house with all the old cables going up the side. Is it possible to have someone remove the old cable wiring and install the 1 new wire I need? Only outside the house, not the inside wiring. T
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Coaxial Cable
I just moved into a new apartment. The apartment does not have a coaxial cable and I need someone to come to set one up. How can I do this?
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