Xfinity Community Forum

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help logging in. I cannot get a verification code

I am trying to login but can't get a verification code.

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Sign-In and Account Management

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user_2oiirs Hi there! Thanks for using our Forums and for reaching out about trying to make a payment. Please visit here https://www.xfinity.com/bill-pay to learn more about our app and some if the easiest way to make the payment.

XfinityJorge

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4 hours ago

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Customer service

I'm trying to pay my bill

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Temporarily blacklisted IP

I can read and send email thru xfinity web mail, but when I try to read email thru a third party (Mac Mail) I receive the notification Temporarily blacklisted IP I have several other emails in Mac Mail, although their domains are paid domains/Gmail/Yahoo etc with no issue. How do I get my IP address

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Getting Started

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yahoo email

i want my xfinity email back

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Email

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Email [Edited]

It says I need correct credentials needed to get in [Edited Subject to remove personal information - email address]

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Email

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We will be moving to Kansas City and I would like to close my internet account effective May 7.

user_4tjqb3

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4 hours ago

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Close my account

I want to close my account effective April one

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Scammer chat agents

A chat agent named Arun who said his shift started at 11AM on April 20th told me to send my phones ID number and then sent me a link to put my SS number and date of birth this sounds like a horrible scam please fire this person and the people you are hiring. Theres many stories of this online. Pleas

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Customer Service

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I will say your representative KAI is wonderful and helpful and went above and beyond

user_cbpha3

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4 hours ago

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Payment Arrangement Issue

I have been with XFINITY for over a year and have nothing but problems. They do not honor their payment arrangements that their system sets up and then when you try to explain it to them they tell you there is nothing they can do even though their system clearly states payment arrangement and my acc

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Hello, @Lawillis1 thank you for reaching out over Xfinity Forums. I understand the importance of having access to your email communication, I use a 3rd party email client on my phone to access those as well and would definitely like to investigate fu

XfinityJustinC

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4 hours ago

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Cannot add connect to Mac mail app

All of a sudden I cannot connect to the Mac mail app. I have tried deleting and adding my account back to no avail.

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Okay. I've submitted a direct message. Hopefully I'll get some good information from the direct message. Hopefully better than the canned responses I've been receiving from the 20+ reps I've spoken or chatted with since 5 days ago. Maybe I'll

user_nrzudq

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4 hours ago

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Apple Watch from Xfinity - Such a Mess!

I wonder if anyone else has had this problem. I bought an Apple Wotch a month ago (3/12/2026). I bought it online and got it set up the way I liked it. It was great! Well, I'd been using it for a month - it was paired with my phone - I was able to use the Apple ECG app, which is the reason I purchas

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Will do. Thanks Frank.

mquaint

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4 hours ago

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Half of Advertised Speed

I regularly get half of my advertised, and paid for, speeds at my modem. Prior to this week, I was seeing closer to the 2GBps I pay for. This week, I can barely get 1.3. There's no way to contact comcast anymore without reporting an outage, and the AI assistant is garbage. I am also seeing increased

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Customer service

I'm trying to pay my bill

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Billing

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no dial tone on new upgraded modem

I installed a new modem, activated it with support and i have not had dial tone since the upgrade.

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Home Phone Service & Equipment

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And also, Dealing with Gautam as one of your supervisors is horrible. He did not understand what I was saying and did not look into account or situation at all

user_cbpha3

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4 hours ago

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Payment Arrangement Issue

I have been with XFINITY for over a year and have nothing but problems. They do not honor their payment arrangements that their system sets up and then when you try to explain it to them they tell you there is nothing they can do even though their system clearly states payment arrangement and my acc

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I understand how it works, when my paycheck did not post, i requested an extension and received the below message; and also my account states payment arrangement: So I feel it should be honored and services should not have been suspended

user_cbpha3

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4 hours ago

to the conversation:

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Payment Arrangement Issue

I have been with XFINITY for over a year and have nothing but problems. They do not honor their payment arrangements that their system sets up and then when you try to explain it to them they tell you there is nothing they can do even though their system clearly states payment arrangement and my acc

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Unstable internet connection

For several weeks I have dealt with unstable internet. Seems nobody is interested in fixing it. Can you give me a response? I'm customer for many years but am considering changing providers. Erich [Edited: "Personal Information"]

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Your Home Network

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@user_nrzudq FOUND IT.

user_nrzudq

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4 hours ago

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Apple Watch from Xfinity - Such a Mess!

I wonder if anyone else has had this problem. I bought an Apple Wotch a month ago (3/12/2026). I bought it online and got it set up the way I liked it. It was great! Well, I'd been using it for a month - it was paired with my phone - I was able to use the Apple ECG app, which is the reason I purchas

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"• Click the "Direct Message" icon" I don't see a Direct Message icon on this Forum page. Please direct me to it.

user_nrzudq

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4 hours ago

to the conversation:

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Apple Watch from Xfinity - Such a Mess!

I wonder if anyone else has had this problem. I bought an Apple Wotch a month ago (3/12/2026). I bought it online and got it set up the way I liked it. It was great! Well, I'd been using it for a month - it was paired with my phone - I was able to use the Apple ECG app, which is the reason I purchas

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Hello there, @mquaint. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having speed trouble. We appreciate the details provided. We can check on the signal to see if there is anything we can detect that may be causing

XfinityFrank

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4 hours ago

to the conversation:

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Half of Advertised Speed

I regularly get half of my advertised, and paid for, speeds at my modem. Prior to this week, I was seeing closer to the 2GBps I pay for. This week, I can barely get 1.3. There's no way to contact comcast anymore without reporting an outage, and the AI assistant is garbage. I am also seeing increased

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Need help with 5-year price guarantee

I am looking for assistance with the current 5-year price lock promotions in my area as a military member. Please reach out so we can discuss privately.

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Billing

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