At random hours of the day, our Wi-Fi drops. After a couple of months, I asked my neighbors if they were experiencing the same thing, and they are. They also have Xfinity. I'm not sure what is wrong, but it used to not do this.

A technician connected a temporary fiber optic cable on top of the ground October of last year. 2 or 3 weeks later 2 young men came and ran a buried cable from the bottom of the utility pole to the box outside the house and told me a technician would have to come out and make the connections. It is

I have made multiple calls to xfinity. The tech acknowledges the problem is on their side and it something a different tech has to fix and he will put it in. The problem is never fixed. Every time it rains the internet will go out. A new wave or rain drops the internet goes out. So it's also effecte

Need to pay bill on my account

I AM INTERESTED IN THE $50 A MONTH FOR 1 gig FIVE year guarantee as well. I am an existing customer.

Hi Xfinity Support, I am seeking assistance from a live technician or service representative regarding my specific address. I understand there is or was a service outage in my area. However, the outage appears to be partially resolved, as multiple immediate neighbors have already had their internet

Just spent an hour being passed from CSR to CSR trying to change my internet to the 1 GB 5 year rate lock price of $50 a month. Was told that is only for new customers and rep did not seem to care that I can get 1GB internet from Frontier or GoNetSpeed, for $50 a month, in my area both of which are

I need to reach out to an Executive Customer Relations person regarding unfair treatment by Xfinity in relation of refusal to close my account and turning round to unfairly bill me for an account that was supposed to be closed as instructed

I purchased an Xfinity internet package for my new apartment with same-day delivery, but I don't move in until August 23rd, 2026. I would like service to start service on that date and for billing to start on the same date. Is there any way to change my activation date to August 23rd and delay the d

I want to record the channel (non specific program) itself-which I believe gives you up to 8 Hrs. Why am I seeing this message on all 5 of my boxes that prevent me from doing so? Is this a temporary glitch? Under the above heading it says " recording on this channel is unavailable". Since this messa

I received a call saying my account was overdue, and how I paid my last bill. It sounded suspicious and I had to ask many times before I understood what the caller said. The web site says I'm current. I couldn't contact Xfinity (chat) because of an outage; the web site says there are no outages. Wha

Back on 6/24/2026, Comcast sent a contractor out to replace the underground cable between the main box and my house. The cable was "buried" just under the grass (not even an inch down) in many places and will be damaged with lawn aeration or any other lawn work. Also, where the cable runs up from th

I’m aware that this problem has been mentioned in several previous posts, but Xfinity has refused to fix it, even though the company has clearly been aware of it for years. My hope is that the more customers complain about it publicly and officially, the more likely it is that Xfinity will finally a

Need to speak to live agent