Xfinity Community Forum

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Yes, Xfinity Internet

user_gnszx6

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4 hours ago

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

Question

user_9yjny8 Good morning. Payment arrangements are not able to push out a past due balance for more than 10 days. You would want to pay the full agreed upon balance at one time by the agreed upon date.

XfinityTommy

commented

4 hours ago

to the conversation:

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U

Extension

I was trying to pay my bill and they offered me an extension for August but I want to know if I can pay half of it now and half of it by the extension due date

Question

user_gnszx6 Thanks for the screenshots, they really help :). Do you subscribe to at least one of the required services that qualify for Membership Benefits? Xfinity InternetInternet Essentials or Internet Essentials PlusXfinity TVPostpaid NOW TV

XfinityEmilyB

replied

4 hours ago

to the conversation:

0

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

Question

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Chrome and Edge. That link takes me to this page: And then following "see benefits" brings me here:

user_gnszx6

replied

4 hours ago

to the conversation:

0

S

I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

Question

user_gnszx6 I appreciate you working with me today. What browser are you using? When you follow this link: https://www.xfinity.com/membership are you getting the same error?

XfinityEmilyB

replied

4 hours ago

to the conversation:

0

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

Question

U

Extension

I was trying to pay my bill and they offered me an extension for August but I want to know if I can pay half of it now and half of it by the extension due date

Question

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Billing

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Thank you for your post @brandons1. Our team would be happy to assist with making changes to your account. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Di

XfinityJoe

commented

4 hours ago

to the conversation:

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B

Cancel Unlimited Data

Hello, I would like to remove my unlimited data option on my plan.

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“I’d like to file a written complaint requesting a service credit for a billing/equipment issue —

May I email or attach a written summary?

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Billing

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Unable to access via the app, browser (mobile and desktop), including cleared cache/cookies/using incognito. I am always back the page that says: "Join Xfinity Membership to continue It looks like you're not a member of the program yet. Once you join

user_gnszx6

replied

4 hours ago

to the conversation:

0

S

I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

Question

user_ipcv10 I would be all about wanting that too and reaching out if I was not seeing it. We can help. Please give the following a try: Open the Xfinity app and sign in with your Xfinity ID. Look for the Membership section (formerly Xfinity Re

XfinityPeterH

commented

4 hours ago

to the conversation:

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U

Starbucks $10

I got a push notification saying XFinity members get a free $10 gift card to Starbucks but am unable to find it anywhere available in the app

Question

user_gnszx6 Welcome to our community forum! Thank you for reaching out so we can make sure you're able to claim the perks and discounts that you earned and deserve to enjoy through our Xfinity Membership program :). Are you having trouble with the mo

XfinityEmilyB

replied

4 hours ago

to the conversation:

0

S

I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

Question

Hello, @user_2uwcu6. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the

XfinityFrank

commented

4 hours ago

to the conversation:

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Extremely poor customer service

Over the last 24 hours I was assured by 3 Xfinity agents my phone service would be restored. I already knew I was ineligible for another repayment plan, but they said the higher ups and billing team approved me for August 15th because I was a valued customer. Skip to today. No service, refusal to le

Question

user_6b93i4 I'm sorry to hear you aren't able to use your phone. Your User ID, should be your preferred email address. Do you still have an active internet account with us?

XfinityKassie

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4 hours ago

to the conversation:

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Phone help today

I need to establish a port out pin by tomorrow. I have tried every way I can to to reach an agent who can assist me. I have my account number with T Mobile and the transfer pin. I need the port out pin from Xfinity. It seems to be the onlyu eay I can transfer my current phone number by the end of th

Question

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Starbucks $10

I got a push notification saying XFinity members get a free $10 gift card to Starbucks but am unable to find it anywhere available in the app

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Customer Service

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Cancel Unlimited Data

Hello, I would like to remove my unlimited data option on my plan.

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Customer Service

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I am also unable to access my membership benefits. Stuck in the same loop

user_gnszx6

commented

4 hours ago

to the conversation:

0

7

S

I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

Question

U

Extremely poor customer service

Over the last 24 hours I was assured by 3 Xfinity agents my phone service would be restored. I already knew I was ineligible for another repayment plan, but they said the higher ups and billing team approved me for August 15th because I was a valued customer. Skip to today. No service, refusal to le

Question

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Customer Service

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@XfinityQuemekia I can't use my phone. I have tried to edit and corrrect my profile by entering my correct user name and I am not allowed to. It is blocked out.

user_6b93i4

replied

4 hours ago

to the conversation:

0

U

Phone help today

I need to establish a port out pin by tomorrow. I have tried every way I can to to reach an agent who can assist me. I have my account number with T Mobile and the transfer pin. I need the port out pin from Xfinity. It seems to be the onlyu eay I can transfer my current phone number by the end of th

Question

user_njf623 Thanks again for reaching out! We are sorry to see you go, however I'm glad we were able to help you with your cancellation request. Take care!

XfinityMartyR

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4 hours ago

to the conversation:

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U

Cancel

Why is there not an option to cancel services without talking to someone? I just want to cancel the service by a certain date and be done with it. The assistant will not allow me to cancel without making a call. Honestly just annoying at this point.

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No dial tone on my voice phone.

user_02ayly

commented

4 hours ago

to the conversation:

0

U

No home phone dial tone

No dial tone on home phone no dial tone at router phone connections

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