Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (470.5K)
Hey there user_59n2v5, and thanks for stopping by our community for help! We never want you to be without a way to pay your bill, but you are correct in that as a secondary user, your account permissions are limited. If unable to access the account o
Cannot pay my bill
After several failed attempts to pay over the phone, due to the automated person failing to “hear” my card number completely, I was then told that I’m no longer able to pay by phone. Well, because I’m a secondary user on the account, I’m blocked from paying online. So, I’m basically being prevented
Question
@user_s7vr1h I totally agree …what is wrong with this confusing messaging??! In January, out of the blue, Comcast decided that migrating to Yahoo! Mail was no longer mandatory, but was optional, and it remains that way as of now. We were a
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
Question
Cannot pay my bill
After several failed attempts to pay over the phone, due to the automated person failing to “hear” my card number completely, I was then told that I’m no longer able to pay by phone. Well, because I’m a secondary user on the account, I’m blocked from paying online. So, I’m basically being prevented
Question
•
Billing
I totally agree …what is wrong with this confusing messaging??!
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
Question
No service at address but made an account? can i get service extended roughly 700-1000 feet from closest service
I went online and got service account, I explained online that i had attempted to get service back in 2014 and they said i was NOT serviceable then. The rep assured me that i was in a serviceable area now and that it could be installed as soon as a couple days away. Since then i have had 3 techs com
Question
•
Customer Service
Thank you for sharing where things are at currently, @user_73b9kw. You should hear back about that in the next few days. Do you have the agent's number or do you have a plan for them to reach back out to you? We want to ensure your concerns are resol
Loss of trade in promotion deal
I traded in 3 phones with Xfinity to get 3 brand new phones. The trade in deal was $600 per phone that would be dispersed in 24 installments of $25. In the store i asked if I could pay off what I still owed right away, and they said they couldn't without removing the promo. However they told me that
Question
Yes. I had not had peacock previously. I get stuck in a link cycle of "manage and activate subscriptions" - when I click it, it brings me to a page where I can activate peacock, but when I click the link to activate peacock, it reroutes me back to th
Peacock
I cannot activate the free Peacock subscription the Xfinity has offered. I keep bouncing between the "Activate and manage subscriptions" page, and the Streamsaver page. Neither one advances my free subscription. I have not even gotten to the point that I'm able to connect Peacock to my Xfinity accou
Question
I eventually got someone on the phone to help me. They are going to put a manual credit on my account for the promotional deal I lost. I am just waiting for them to confirm with the financial department and get back to me.
Loss of trade in promotion deal
I traded in 3 phones with Xfinity to get 3 brand new phones. The trade in deal was $600 per phone that would be dispersed in 24 installments of $25. In the store i asked if I could pay off what I still owed right away, and they said they couldn't without removing the promo. However they told me that
Question
We may need to take a look at a few other things in your account. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy
TVGO
One of my TV’s reverts to TVGO and I am unable to watch Live TV?? I have removed and reinstalled App three times. How can I fix this problem?
Question
@user_bidwjf what is the termination fee for my account if I move to another carrier for the internet service? If you're in a contract it would be $10 per the number of months left on the contract. If you're not in a contract there wouldn't
Requesting community forum account cancellation
Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks
Question
Hi there, @user_73b9kw. Thank you for reaching out on the Xfinity Forums for further help with your trade-in promotions. It is true that the promotional credits are applied monthly. If the devices are paid off early, it forfeits the remaining credits
Loss of trade in promotion deal
I traded in 3 phones with Xfinity to get 3 brand new phones. The trade in deal was $600 per phone that would be dispersed in 24 installments of $25. In the store i asked if I could pay off what I still owed right away, and they said they couldn't without removing the promo. However they told me that
Question
@user_2ywn6v I too am having problems, specifically expanding the left column which contains folder and sub folder names that are longer than a dozen or more letters, also when I rename folders so they fit - the renamed folders do not stay renamed.
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
Question
Yes, but my Xfinity App keeps going on TVGO mode. It asks me to record Live TV shows? It will not play current episodes or shows, extremely frustrating. My other two TVs work fine.
TVGO
One of my TV’s reverts to TVGO and I am unable to watch Live TV?? I have removed and reinstalled App three times. How can I fix this problem?
Question
Today, there has been an outage in my area to "enhance the network in (my) neighborhood." Directly following this work, my latency is as stable as it's ever been. I'll continue to monitor but at this very early moment, both traceroutes and pings are
Jitter problems
For about the last month, I've had a consistent jitter and packet loss. Most of the time doubling my average latency and losing about 2% of packets. Different servers, different services, but the same problem. All automated troubleshooting from xfinity came back with "healthy connection" and I'm con
Question
@conmay09 Comcast/Xfinity should allow users who have already migrated to Yahoo because of the wording in the email & on the website, they should allow us to switch back now that we know it isn't mandatory!!!! If only it were that easy. You'v
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
Question
@EG We appreciate you! Thank you, @user_fq3b9y, for meeting us here in our community. We'll gladly assist with getting an outlet installed. Is your apartment a new building? Have you checked all rooms to ensure there isn't a coaxial outl
Need a line ran in my apartment
Hello my apartment doesn’t not seem to have a coax cable to utilize with my router. Is it possible to get one set up?
Question
@conmay09 I don't accept the answer that those of us who switched are stuck with Yahoo. They messed up with this transition. First it was required, now it's not. So if I had waited, I wouldn't be in this mess with yahoo email. I think Comcast Xfini
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
Question
@user_q33wbb How do I switch my comcast to the new yahoo email? It stopped 5 days ago. [Title edited to remove personal information - email address] For the time being, switching isn't mandatory, but optional, and you might want to stick to
Again
commented
8 hours ago
to the conversation:
0
0
Email yahoo/comcast how to get to work on my phone [Edited]
How do I switch my comcast to the new yahoo email? It stopped 5 days ago. [Title edited to remove personal information - email address]
Question