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Awesome, I’m glad it worked and you were able to remove the other user from your account. One great thing about this public platform is that other users may see your post when they log in, and the information you shared about what resolved the
Help me remove a user from household. The user removal function doesn't work.
I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y
Question
I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. Thank you for volunteering your time to help me! The issue was resolved.
Help me remove a user from household. The user removal function doesn't work.
I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y
Question
Hello can you cancel my subscription please
Can you please cancel my subscription for wifi pass $10 every month I don't want to continue paying it anymore I need to save and I will start again next time not for now can you cancel it for now
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Customer Service
I waited a day after turning off automatic payments and tried again to remove the user. This time, following the same steps, I could remove the user without the error message. Possibly, waiting 24 hours after making the billing change helped. Since
Help me remove a user from household. The user removal function doesn't work.
I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y
Question
Greetings @user_i0y1id,We would be more than happy to review your account in relation to this Xi6 device. We'll need to move to our secure direct message channel to do so. Please send our team a direct message with your full name and service address.
Xi6 return request but I never received the device
Hello, my account shows a return request for an Xi6 device, but I never received or used an Xi6. I selected that I would use my own equipment when placing my order. I also cannot access my Order Summary. Can an Xfinity representative please help me review my order and equipment records?
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Hey @user_dysgk6 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xb7 gateway with your 2 GB service. The gateway can be swapped out at a loc
xB8 router
I’ve been recently upgraded to 2 Gbps internet but haven’t seen any increase on Wi-Fi speeds. I currently have an XB7. How do get an XB8 or better modem/router?
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@user_z3yoks Thanks for trying. Let's continue to our conversation via DM so we can discuss account specifics to troubleshoot some more.
nternet-only Peacock activation banner stuck on hourglass icon
My internet-only account has a stuck Peacock promotion token. Standard chat could not fix it. I need an official employee to run a backend Entitlement Reset to clear the old data loop
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@masoliday did the information @Again help you with your 3rd party apps?
outlook can't connect to email
Neither new outlook nor iphone will connect to my comcast.net email. Just says "waiting for email provider" and the returns error message "sign in failed. You may need an app password"
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@user_95k2ap I'm glad to hear it's been fixed. Please let me know if there's anything else I can help you with.
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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user_mdtvmh If you are unable to activate your Peacock subscription because you already have an active account, you can unlink your current Peacock account following these steps: 1. Go to xfinity.com/yoursubscriptions and log in.2. Click Help
Peacock subscription
Unable to activate my peacock subscription. It will not allow me to use my email address as I currently have an account active
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Lets take a look at this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.Here's the detaile
Not receiving verification code emails
This has been happening for a couple years. I don't get the emails from various sites - some I do, some I don't. Some I don't are very important such as the bank, the state retirement system, and my sports team season ticket organization. I called the 888 number I read on other forum messages. They
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user_ozhelu Hi there! Thanks for using our Forums and contacting us! Are you still having issues with the Mobile service? If so we are here to help get you connected.
XfinityJorge
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Transferred to Mobile but no service
Just activated Xfinity Mobile and transferred but no service when done. What do I do?
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