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Reconnect tv service [Edited]

Reconnect tv service to same plan as when I put it on layup

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Gotcha. I appreciate the details about the line and apologize that it has been so long. My team can look into the account and submit a ticket to have our local maintenance teams look into the line and lockbox placement. Please send our team a direct

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Bury request

I was sent a message about my bury request and with answers from my original install and it stated to update if anything needed changed. However there is no way to change the answers and it is impossible to speak with anyone to make changes. My original chat with an agent stated I would receive a ph

Question

Understood, @user_gzb1zp. Thank you for creating a post to get started! Our Digital Care Team would love to help in any way we can. Hopefully, no one was seriously injured in the accident. Have you tried to submit this request via the Xfinity Assista

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Transfer Wires to new pole

A drunk driver drove through my yard 4 months ago and hit the telephone pole. The town installed a new pole. All wires have been transferred from the old pole to the new pole - except Verizon & Xfinity/Comcast. The town cannot remove the old pole until this transfer occurs. This was 4 months ago. Th

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@user_s1chv3 This is something that's been resolved. Have you visiting our website to check if this is still an issue on your end Xfinity.com/yoursubscriptions?

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apple tv subscription not activating

The same problem I see hundreds of other people having. I signed up for the bundle and was able to activate peacock, Netflix, Hulu, Disney - all with no problem. When I first tried to activate Apple TV we had an account/subscription. That account subscription is now ended - yet when I click on the a

Question

Frequent Service Outages in My Area

Hi, over the past two weeks, I have experienced at least 6 service outages in my area (94560), and showing the message “there’s an outage in your area.” As a work-from-home employee, I rely heavily on stable internet. These repeated disruptions have forced me to take my laptop to libraries or coffee

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Hey @user_5c97vi well clearly zero response.  I spent an hour with the Xfinity helpless technician who essentially told me that the issue is on the Apple side.  I then called Apple Support who was INFINITELY more helpful and competent, spe

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IMAP email issues

I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha

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Hfreego Have you already tried the automated troubleshooting and diagnostics through the Xfinity app or website to check for any errors or issues with the WiFi signal?  

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Cisco VPN Anyconnect and new Xfinity Router V8

Ever since I received this new router my laptop computer that is provided by my work drops the VPN Connection. Our company uses Cisco VPN Anyconnect. It drops every few minutes and often cannot connect via the VPN. Steps I have taken to troubleshoot. 1. I am able to connect via the Personal Hotspot

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How do I access my email??

I can't access my email online - I used to be able to, but now I can't. Did you change something?

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user_17ne9s, I'm sure this is very frustrating. We want to do everything we can to help. A good place to start is to report this to our Customer Security Assurance team. Here is their link: https://spa.xfinity.com/help  

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Scammers

I was told yesterday that if I paid 392 (half my bill) I would qualify for fifty percent off Amnestyprogram and my service would be restored and my bill would be at ZERO for a fresh start. My service was restored and today is back off and they are asking for more money!!!! Fkn scammers!!!!! Super ru

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Thanks for explaining that to us, and we apologize for any inconvenience or frustration this has caused you! Let us take a look at this on our end and help you get it all sorted out. Please send us a Direct Message. Here are the detailed steps to dir

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can't sign in / no shipping confirmation or details new servicce

I signed up for new service at an existing property and did everything filled out my billing info and whatever, then I got the email that the order is confirmed but it has no address on it, and now when I sign in to my account I can't view the information on it or anything and it refreshes and I'm s

Question

Location and the way it is ran. On my first install the tech that mounted the terminal box also installed conduit down to slightly beneath the ground for a professional look.when they buried the cable first time they didnt use the conduit and coiled

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Bury request

I was sent a message about my bury request and with answers from my original install and it stated to update if anything needed changed. However there is no way to change the answers and it is impossible to speak with anyone to make changes. My original chat with an agent stated I would receive a ph

Question

Hi there! Sorry to hear you're having trouble adding it back. Where in the process of adding it back are you getting stuck?

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IMAP password for Comcast account

I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!

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Yes I picked up the new version 8 when I was in the local store at the end of December 2025. Someone from xfinity configured it so I could use it.  It's not plug and play like the person in the store told me.  LOL

 commented 

4 hours ago

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Cisco VPN Anyconnect and new Xfinity Router V8

Ever since I received this new router my laptop computer that is provided by my work drops the VPN Connection. Our company uses Cisco VPN Anyconnect. It drops every few minutes and often cannot connect via the VPN. Steps I have taken to troubleshoot. 1. I am able to connect via the Personal Hotspot

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I’ve filed a claim with BBB as well , these people SUCK

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Scammers

I was told yesterday that if I paid 392 (half my bill) I would qualify for fifty percent off Amnestyprogram and my service would be restored and my bill would be at ZERO for a fresh start. My service was restored and today is back off and they are asking for more money!!!! Fkn scammers!!!!! Super ru

Question

I agree. We already pay exhorbanent fees for Comcast Service and now they are state they are helping us to not raise fees.  When are they going to show us compensation?  Addtionally, the website states that anything recorded prior to March

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

Question

Scammers

I was told yesterday that if I paid 392 (half my bill) I would qualify for fifty percent off Amnestyprogram and my service would be restored and my bill would be at ZERO for a fresh start. My service was restored and today is back off and they are asking for more money!!!! Fkn scammers!!!!! Super ru

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