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Enhancement to network?
For 7 days they were working to enhance the network in my area. Yesterday the text said it was complete. How can I find out WHAT they did as zero info was given.I tried chat on here and it was absolutely no help. I am hoping it was to increase speed as 35 upload is horrible and areas all around us n
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Your Home Network
Router delivery
I placed an order to have a router delivered to my new house. It was stated that the delivery would show up either same day or the next day. Seeing as how I made the order in the evening on Sunday, I figured jt would arrive on Monday. It has yet to arrive. I did receive both an email and text saying
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Customer Service
Hello @user_qhsc8i thank you for reaching out! I know how important it is to have all the sports that you do wish to watch. We do not have all the information yet on what will be playing and when. Some games are also subject to blackouts. We should k
Why is uw football game not showing on big10 network in seattle?
I pay for the sports package specifically to watch uw husky football games. Why is the game on 9/12 not showing on my TV for this game? I understand I can watch it in the app but I pay for this service and expect it to show on the TV. (1) Why is it not available on tv? (2) How do I know if the remai
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I am wondering if a voicemail that i saved in april of 2023 can be resurected ? I was a xfinity customer for years and switched over to tmobile a year ago and still have the same samsung s-20 it was saved on but the phone no longer has service, as i
Text Messages and Voicemails------Where are they actually stored?
Several parts to the question. Do voicemails and text messages reside only on my device? Or are they also on a server someplace in the Xfinity or Verizon system? I know that Xfinity leases tower time from Verizon, so that is why I include it in the question. If I delete a text or voicemail, is it in
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IP adress changed overnight
IP. address changed and now market is incorrect. It changed from Philadelphia to New York. Need fixed
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Your Home Network
Inaccurate bill
The bill is $10 more than it's supposed to be it's supposed to only be 5:55 and it's 15.55
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Customer Service
Marolyn105 Welcome to our community forum! You've reached the perfect place to get help with your Xfinity billing questions. Your internet and mobile service have two separate account numbers and bills. You can view your internet bill here and your m
Internet and phone bill a combined deal
Why am l being threatened about my service and l just paid my bill a week ago. I need to see my internet and phone combo bill offer I agreed to...
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Xfinity service cancellation
I’m trying to cancel or pause my Xfinity account because I’m deployed and you guys don’t have service out here so I’m paying you guys for absolutely no reason and I don’t have service to call so I’m not able the cancel anything over the phone
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Your Home Network
Thanks for posting on our community forums, user_ngm173. I'm sorry to hear about the recurring interruptions you've been experiencing. I see you already sent us a private message with your concern. I will meet you there shortly. Please b
Escalation Request: Recurring Vandalism Outages Impacting State Public Service Work
I am experiencing recurring outages due to vandalism and need assistance from an official employee.
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user_8geaoi Thank you for stopping in for help with getting these channels added to your lineup. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with y
Upgrade my package to include TCM and Hallmark
I would like assistance to upgrade my channels to include TCM and Hallmark.
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Internet and phone bill a combined deal
Why am l being threatened about my service and l just paid my bill a week ago. I need to see my internet and phone combo bill offer I agreed to...
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Billing
Escalation Request: Recurring Vandalism Outages Impacting State Public Service Work
I am experiencing recurring outages due to vandalism and need assistance from an official employee.
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Billing
user_khfnbt Hello, are you still having issues with Fox Audio being out of sync?
Fox Audio Out of Sync
9/13/26 Fox Washington at Eagles game. Audio is lagging video by 5-10 seconds. Tried powering off set top box and restarting. No joy. All other channels are fine. Don’t think it’s on my end.
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Calebson114, thank you for reaching out for help with your missed install and getting your new account set up. I would be more than happy to help take a look for you. If you could send our team a direct message with your full name,
Scheduled an appointment to get WiFi gateway and nobody came..
I scheduled an appointment to get a WiFi gateway installed last week and nobody came. I haven’t been able to get into my account because it says my number isn’t linked to an account and that I’m not a customer, despite connecting payment info when scheduling the installation.
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Hi, @user_x1ts9t! Thanks for signing up for the TV Plus channels! For your CableCARD question, I would need to check your account to answer this for you. You would need to have a CableCARD code as part of your package. It is grandfathered so If that
Cablecard with an X1 4k set-top box
Hi - I currently use a CableCard with my own TiVo DVR. I just upgraded to the TV Plus cable plan where one X1 4k set-top box is included. Can I use both a CableCard and X1 4k set-top box without monthly fees? I believe I should be able to have no fees with one box. Thanks!
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2 service discount
Why did I lose my 2 device discount after upgrade
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Home Phone Service & Equipment
Thank you for reaching out to our team about that Red Zone subscription. I definitely understand wanting to make sure you have that service. The Red Zone channel is part of the More Sports package, can you verify that you have that as part of your pl
RedZone
I have always had Red Zone in my plan but I tried to watch it today, the first Sunday of the season and it says I need a subscription. And I can't even find where to activate the subscription. And I'm hoping this is yet another charge added to my cable bill. The cost goes up and the channels go down
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Rteest42 Thanks for reaching out! I would recommend verifying that the email address, and mobile number entered for the new manager is valid and not already associated with an existing Xfinity account. Also try clearing your browser's cache/cookies o
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Unable to add manager access to user
I have tried "Add a New User" section in account settings several times but when we reach "Send an Invite" clicking the button sends nothing and will not advance to the final step.
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