Xfinity Community Forum

U

No the wire is still down hanging in my front yard....no one has contacted me and I cant get anyone on the phone.We still DO NOT HAVE SERVICE even though it says there is no outage in our area

user_gv2ek8

replied

3 hours ago

to the conversation:

0

U

Downed Cable Wire

We have a downed cable wire at our house [edit personal information] I have been told that the service has been restored but the wired is still on ground and not connected to pole I need someone to come out and re-attach the wire

Question

U

so let me get this straight....Xfinity gets the benefit of someone signing up for Autopay, although the customer doesn't get the benefit of the $10 credit for supposedly up to 45 days. So they have to monitor their bill and then waste their time to

user_jcaimi

commented

3 hours ago

to the conversation:

0

1

U

I changed to bank account auto payment but did not get $10 per month discount.

Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to

Question

U

I can understand how you view our charge as a flat fee. I had setup my account paperless and set my priority to bank auto draft but did not receive the discount. I followed instructions when setting up my account and did not receive the discount and

user_uhk4jd

replied

3 hours ago

to the conversation:

0

U

$10 monthly discount not being applied

Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card f

Question

@user_rxrvhe Our team would hate to see you leave but can definitely assist with making that change. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Dir

XfinityBradM

commented

3 hours ago

to the conversation:

0

U

cancel service

Please cancel my service immediately Account [Edited: "Personal Information"]

Question

@scififan2008 Thanks for reaching out to us, we do apologize that you did not receive a call back on your request to make changes to your account. The great news is you've reached out to the right team that can get this all done for you and m

XfinityOrlandoM

commented

3 hours ago

to the conversation:

0

Never received callback

After talking with agent via chat about dropping TV and keeping my internet yesterday, the agent said someone would call me in 10 - 15 minutes to get my verbal permission. But no one ever called back. Also, every time I chat with an agent about how much internet only would cost I get a different pri

Question

user_uhk4jd There is no increase in billing. The cost for your service is a flat price, and the autopay provides you a $10 discount using bank auto draft. We stopped offering discounts on debit card around 6 months ago. I will pass along the feedback

XfinityThomasB

replied

3 hours ago

to the conversation:

0

U

$10 monthly discount not being applied

Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card f

Question

Closed

Never received callback

After talking with agent via chat about dropping TV and keeping my internet yesterday, the agent said someone would call me in 10 - 15 minutes to get my verbal permission. But no one ever called back. Also, every time I chat with an agent about how much internet only would cost I get a different pri

Question

•

Customer Service

8

2

0

U

I removed my credit card, although the option for managing autopay was selected for my bank account I'm assuming your billing program is designed to autodraft from peoples credits cards even if they have their autopay selected to withdraw from a ban

user_uhk4jd

replied

4 hours ago

to the conversation:

0

U

$10 monthly discount not being applied

Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card f

Question

U

Correct. Let me understand what you are saying, even if i have autopay setup and the priority choice of my input payment options is my bank account, xfinity will still charge my credit card? I will remove my credit card now

user_uhk4jd

replied

4 hours ago

to the conversation:

0

U

$10 monthly discount not being applied

Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card f

Question

@XfinityKei wrote: "... you can choose not to sign up for Yahoo Mail ..." How? The popup has no way for users to say "No", as far as I can tell.

BruceW

commented

4 hours ago

to the conversation:

0

Removal of email sign-in message 'A better email experience is now available for you'

I am staying with Comcast email and have no need to see this message each time I login. How can it be removed? Thanks.

Question

U

cancel service

Please cancel my service immediately Account [Edited: "Personal Information"]

Question

•

Customer Service

5

1

0

user_uhk4jd Have you removed the debit card from the online profile? The only way the debit is being used is if that is still active in your user profile. We no longer offer discounts for the debit card autopay.

XfinityThomasB

replied

4 hours ago

to the conversation:

0

U

$10 monthly discount not being applied

Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card f

Question

U

Hey Thomas, Thanks for the reply. Yes, my checking account was selected and yet my visa was billed.

user_uhk4jd

replied

4 hours ago

to the conversation:

0

U

$10 monthly discount not being applied

Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card f

Question

user_uhk4jd That is all still in motion for the $10 discount on the service for autopay via direct bank routing. When you go into the Xfinity app, do you see the bank account listed and autopay is setup?

XfinityThomasB

commented

4 hours ago

to the conversation:

0

10

U

$10 monthly discount not being applied

Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card f

Question

U

When I tried to create a NEW general message, it does not bring up a new post and appended it to the existing thread. I do not know why or how to avoid it. This is the second time it has happened even though I went into the main community forum and

user_tdmmzl

replied

4 hours ago

to the conversation:

0

U

Another Internet Outage

Since neighborhood upgrade in mid January I have had over a dozen outages and no one can explain the root cause. Another one this afternoon. Never had a problem before the upgrade. This is ridiculous. I work from home and take online classes. I need reliable service. Outage i for says it affects 101

Question

U

$10 monthly discount not being applied

Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card f

Question

•

Billing

8

1

0

@4T6er Thanks for reaching out. You're seeing this message as we are migrating our customers over to Yahoo mail. I have a link with more information https://www.xfinity.com/support/articles/yahoo-email-migration-overview Is it a popup message you're

XfinityKei

commented

4 hours ago

to the conversation:

0

Removal of email sign-in message 'A better email experience is now available for you'

I am staying with Comcast email and have no need to see this message each time I login. How can it be removed? Thanks.

Question

I get my emails but I can't read them

poppy53

commented

4 hours ago

to the conversation:

0

U

comcast.net

why can i not access my comcast.net email

Question

Internet Outage After Scheduled Maintenance

Yesterday, there was a scheduled maintenance event at my location at around 11:00am. I received noticed that we could expect service interruption. At around that time, my internet went out. Soon afterwards, I received a notice that the work was completed and everything is up. I waited but my interne

Question

•

Your Home Network

30

0

U

SMTP block for outgoing emails on iCloud, Yahoo, and Gmail using Apple Mail on MacOS

Beginning in mid‑January, Apple Mail on my Mac lost the ability to send outgoing email across all configured accounts. Because the failure affects three unrelated providers (iCloud, Yahoo, Gmail), the issue is not account‑specific, not tied to a single service, and not caused by user‑side settings.

Question

•

Email

7

0