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1. A few things I might suggest is checking to make sure the password is correctly letter-cased (using correct capital/lower case letters) through the Xfinity App specifically, rebooting your device, and power cycling the modem by disconnecting and r
Can't access home network wifi with Pixel 4a5G
I have an Xfinity home network with Ethernet and wifi support, with my Windows 10 laptop and phone on the wifi. When I try to connect the phone to wifi, it rejects the password and asks to check it again. I found the pw on the desktop which it successfully uses to access wifi, so why does the phone
Question
Hello @TheThirdBird thank you for taking the time to reach out on our community forum. Also thank you @EG for moving this post to grab our attention! If the pod is still linked to the original owners account. The original owner will have to get the
Xfinity XPod
I purchased a used first-generation Xfinity xFi Pod (XE1-S). It is getting stuck indefinitely on the 'waiting for wifi extender to come online' phase because it is still linked to the previous owner's account. Can an Advanced Technical Support agent manually deprovision or unlink this serial number
Question
That's of course your choce but it doesn't change the fact that it is still a potential security issue.
I still don't have an open NAT type after enabling UPNP
Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've
Question
Xfinity sold me 2 Gbps symmetrical service but provisioned 2 Gbps/300 Mbps
On August 27, 2026, I ordered new Xfinity residential service by phone. Before agreeing, I specifically confirmed with the sales representative that the service would provide 2 Gbps download and 2 Gbps upload. The representative confirmed that symmetrical speed on Xfinity’s recorded line. I relied o
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Customer Service
@user_meb7tb Have you contacted peacock in their chat? If it is the same issue I had, then the issue is probably something like stale data on the peacock side, not the Xfinity side (I worked with Xfinity for over an hour and everything looked fine
Your Xfinity account is already linked to another Peacock account
I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.” I do not know which Peacock acc
Question
Hi again, user_meb7tb! We're waiting for a response in direct messaging, and we'd still be more than happy to see how we can help on our end! When you have a moment, can you meet our team back in private messaging, so we can continue working towards
Your Xfinity account is already linked to another Peacock account
I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.” I do not know which Peacock acc
Question
Moved here.
Returned equipment
I returned 4 home security cameras April 25th. I have been dealing with this since then and now I’m being charged $385.00 for all 4 but they were returned. The store manager did not help me and told me she’d reach out yesterday and didn’t. Customer service agents have not helped. A supervisor will n
Question
Moved here.
Xfinity XPod
I purchased a used first-generation Xfinity xFi Pod (XE1-S). It is getting stuck indefinitely on the 'waiting for wifi extender to come online' phase because it is still linked to the previous owner's account. Can an Advanced Technical Support agent manually deprovision or unlink this serial number
Question
Thank you for confirming that! I would like to see if we can get that card reissued for you. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at
replacement refund card
My refund card expired on 5/26. Could I please get a replacment refund card generated?
Question
user_2hinf0, thanks for jumping into the help. We'll see if the OP has any updates soon.
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
Question
Hi, 1. I have already found the pw. However, when I enter it on the phone authentication attempts fail "Check pw and try again". This, even though my desktop can access wifi using exactly the same pw. I tried forgetting it and re-connecting -- same.
Can't access home network wifi with Pixel 4a5G
I have an Xfinity home network with Ethernet and wifi support, with my Windows 10 laptop and phone on the wifi. When I try to connect the phone to wifi, it rejects the password and asks to check it again. I found the pw on the desktop which it successfully uses to access wifi, so why does the phone
Question
So how do I fix it because it is giving me the same issue. Its almost been 3 months I've been trying to link my account
Your Xfinity account is already linked to another Peacock account
I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.” I do not know which Peacock acc
Question
It was a refund card for a balance on an account, I didn't realize they only lasted 6 months.
replacement refund card
My refund card expired on 5/26. Could I please get a replacment refund card generated?
Question
@user_98kx8k I am glad to hear you have a tehcnician coming out. Would you still like assistance from us here?
Internet not working
I’ve tried 3 different coax outlets and my internet still isn’t working. Keeps blinking orange/yellow and says no signal when trying to activate it.
Question
I have a technician coming to check the line on the 5th.
Internet not working
I’ve tried 3 different coax outlets and my internet still isn’t working. Keeps blinking orange/yellow and says no signal when trying to activate it.
Question
You just have to talk to support on the phone.
Internet not working
I’ve tried 3 different coax outlets and my internet still isn’t working. Keeps blinking orange/yellow and says no signal when trying to activate it.
Question
Thank you for those additional details. It does sound like the issue may be tied to messages sent through your distribution lists rather than to individual email addresses themselves. We appreciate you mentioning the QueueIDs. Those can be helpful fo
Non Delivery email
I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked
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Hello @rnotari928 thank you for reaching out on our community forum! Are you attempting to get a physical card replaced or a virtual card? Was this a refund card for a balance on an account or a promotional card?
replacement refund card
My refund card expired on 5/26. Could I please get a replacment refund card generated?
Question
user_70a5ky, I'll need to dive into the account to reivew the changes, equipment, and charges. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of
XfinityVianney
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Returned equipment
I returned 4 home security cameras April 25th. I have been dealing with this since then and now I’m being charged $385.00 for all 4 but they were returned. The store manager did not help me and told me she’d reach out yesterday and didn’t. Customer service agents have not helped. A supervisor will n
Question