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Good afternoon user_ymciqy. You have reached the right team. I will be happy to assist you further. Are you able to see the Peacock Premium On Us, under Xfinity Benefits, or under Redeemed Benefits, at all? Or is it just not showing at all for you, c
Diamond Member "Peacock Premium, on us" Activation Process
There seems to be no way for Diamond members to activate the free Peacock Premium reward. I have tried every suggestion in this support forum and find that the links to click on are not in my account once I log in. I also cannot send a direct message as suggested in a post from February 2026. I real
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Hey @user_95tuwd. Thank you for visiting our official Xfinity Forums Community support page. If you are interested in purchasing a phone, you can visit our Xfinity Mobile Device Store. You also can purchase a phone from others and bring to Xfinity Mo
Formal Complaint
How do i make a formal complaint about the unprofessionalism of thechnician that came to my buniness today? [Edited: All Caps]
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user_ba1fdc, Thank you for reaching out and creating a new post. It does appear you took the right steps, and I appreciate all your efforts so far. I'll be glad to jump in and help review this further. I ask that you reach out privately, so we c
Can't activate ESPN unlimited - bulk account
Hi, I spent two hours with phone reps trying to activate this, hoping for better luck on the forums. My account is part of an HOA bulk package that includes ESPN , and I received an email to activate ESPN Unlimited. However: 1) ESPN is not visible on https://www.xfinity.com/yoursubscriptions - bulk
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Hi there, @user_k7r9sc Thank you for taking the time to reach out to us on this forum! I'm sorry for the trouble you are having trying to split your Wifi channels. Since it's been a few days since you last posted, are you still having trouble?
how can i split my wifi so i can connect my printer
When I select split wifi and highlight the button and go to save it does not save the changes. Why?
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user_el6g2d Welcome to our community forum! Thank you for reaching out so we can help with your Xfinity WiFi settings. Are you using one of our Xfinity Gateways? If so, you can check out more details about our Band Steering technology to see why it's
all my ssid are named the same thing
all my ssid are named the same thing on my router. I want a name for each 2.4. 5 and 6
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Will not connect
I keep trying to connect my network and it will not connect
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Your Home Network
Yes all I need is replacement phone not a new line that you rep is trying to sell me. I have broken phone and replaced plan what does it cover??? Two what can I up grade as of now??? Is all I have been asking for two hours. Not tomorro
Formal Complaint
How do i make a formal complaint about the unprofessionalism of thechnician that came to my buniness today? [Edited: All Caps]
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I greatly appreciate you checking @pmell20. With being an active subscriber to our Xfinity Popular Video line up, you would need to upgrade the subscription to our Xfinity TV Premium to receive the channel. Do you want to go over upgrade options for
BravesVision
Why can’t I see the Braves on channel 1255? I already pay a monthly fee to Xfinity for local sports.
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Looking at my bill, I just see Popular tv.
BravesVision
Why can’t I see the Braves on channel 1255? I already pay a monthly fee to Xfinity for local sports.
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Hey there @ctroopy! We appreciate your loyalty, you have definitely come to the right place for assistance. I'll be more than happy to review your current offers. To get started, send our team a direct message with your full name, and the service add
extending service beyond a year
i am renewing my lease on my apartment come june of this year and want to renew my wifi service for another year. how do i do that and do i keep my current router?
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Can't activate ESPN unlimited - bulk account
Hi, I spent two hours with phone reps trying to activate this, hoping for better luck on the forums. My account is part of an HOA bulk package that includes ESPN , and I received an email to activate ESPN Unlimited. However: 1) ESPN is not visible on https://www.xfinity.com/yoursubscriptions - bulk
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Customer Service
@user_9umpnm Yes, this is our XB8 Gateway Modem. We would absolutely set you up with this to provide our faster internet speeds.
Xfinity gateway
Can somebody switch out your router and will it still work on your network? So I’m pretty sure somebody swapped out my router, my Xfinity Gateway
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@rheam Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment
NCAA women’s finals
We don’t have ABC anymore so we are stuck with ESPN side panel of commentators through out the whole game. Such a distraction! To see the traditional broadcast game we are directed to go to ABC. Oh yeah we don’t have that choice anymore. ABC is a major channel to remove from our lineup! We are fed u
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Thank you for posting on our community forums, raysmith8. I'm sorry to hear about the playback issue you've been experiencing. Is this happening on all programming or just a particular show? What troubleshooting steps have you tried so far? Did you t
XfinityDilary
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Error code 00349
Trying to stream Have I got news for you to my TV get error code “Playback Issue :: TVAPP-00349” Same happens when I download program to my IPad and try and stream it to my TV
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