Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (409.7K)
Live sports events keep freezing/hanging
Just about to watch the end of an NFL game when the picture again starts to freeze and hanging. Whenever I watch live sports events, I get hanging picture, audio dropping in and out, and then complete freezing with the black screen. It only happens with this kind of programming. Why is this happenin
Question
•
Channels and Programming
Ok, thank you for confirming that @user_wxm54q, I appreciate it. Do you have any non Apple devices you are able to test your email on to see if there are any issues accessing your email on there as well? I also see you stated you reached out to Apple
iPhone Mail conflict
I cannot get my Comcast email into my iPhone app Mail. It won't take it. Very irritating. I have reset the password. I don't use VPN. I have updated my iOS; I have restarted my phone and I have deleted my Comcast mail account and tried to put it back in. Nothing. I have talked with Apple support, wi
Question
Hi there, @AVConsultant! Thank you for being a part of our family for over 20 years! We appreciate it and are happy to further help with your billing concerns. I am glad that you returned the Xfinity Flex or Xfinity Xumo Stream box but things should
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
Question
They’re <Edited: Language> after 20+ years of paying. Lied to I was cancelled confirmed even and didn’t have to return any equipment there was some steaming box 5 or 6 years old. Then a notice that I had to return it, found it and returned it.
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
Question
Thanks for reaching out through our community forums, user_1jexdd! Sorry to hear you've run into so many issues trying to get your internet service back online. Our team would be more than happy to see how we can help! Please send us a direct message
Service Issues
Xfinity Hi there, I am having a very bizarre issue that no one at Xfinity can figure out. Here is the issue: We moved into our apartment on April 29th 2025. It has a gateway device pre-installed. I signed up for Xfinity and went through the set up process online to activate our service using the gat
Question
Three days ago I could still get my Xfinity mail on my phone. I can see my current email on the Xfinity site online.
iPhone Mail conflict
I cannot get my Comcast email into my iPhone app Mail. It won't take it. Very irritating. I have reset the password. I don't use VPN. I have updated my iOS; I have restarted my phone and I have deleted my Comcast mail account and tried to put it back in. Nothing. I have talked with Apple support, wi
Question
I just got an email asking me to mark a reply as the "accepted solution". Why would I do that? Watching NFL today was as bad as ever. You can't just relax and enjoy the game, you have to constantly remember where in the recording you are for when it
cloud dvr jumps back to zero wrongly
Why does my DVR randomly jump back to zero during NFL (and now NBA) games? It's terrible having to remember where you are on the DVR constantly while trying to enjoy an NFL/NBA game! It's terrible and may cost you my business! How do I make it stop?
Question
Cannot Activate Peacock
Peacock Premium is included with my Xfinity Subscription, but I am unable to activate it. When I click the activate link in my email, it takes me to my Streaming Subscriptions Page where it shows that it's already included with my account. I never was able to set up an account for this.
Question
•
Customer Service
Service Issues
Xfinity Hi there, I am having a very bizarre issue that no one at Xfinity can figure out. Here is the issue: We moved into our apartment on April 29th 2025. It has a gateway device pre-installed. I signed up for Xfinity and went through the set up process online to activate our service using the gat
Question
•
Customer Service
I should add that I did use the developer tools work around and it seemed to work initially but then stopped.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Hello @user_qf4030, This is a known issue, and our engineers are actively working on a fix. While we don’t have an estimated resolution time yet, they’ve shared a temporary workaround: selecting ‘Download’ to view the content.
Can’t view attachments
I can’t view attachments, only download them. I see many others are having the same problem. Why? And what is being done to remedy it?
Question
public forum post no internet after Xfinity did work in my general area
Xfinity seems to be at a loss as to how to get my internet back up and working after they were " in my area doing work " I had no issues prior to this and now my internet has not come back when they said it was supposed to when they completed the work in my area. Numerous phone calls to customer sup
Question
•
Customer Service
I am also getting an error "We’re sorry, your account isn’t eligible for this Peacock offer" when I try to activate peacock subscription. But in my Xfinity 1 Gig plan, the peacock subscription is included for 24 months. This is also confirmed by Xfin
Peacock Activation
I am unable to activate my peacock subscription that is included in my 1 GB plan. After clicking the link to activate, I am taken to the Xfinity stream store subscription screen but the subscription doesn't appear. When clicking on the add & manage subscriptions button, it says peacock is already in
Question
Closed
Xfinity support
Good evening, I am trying to cancel my services. I have been trying for the past few weeks and everything has been unsuccessful.
Question
•
Customer Service
I am in the same boat. It is so frustrating. Have you been able to sort this out ?
Peacock Activation
I am unable to activate my peacock subscription that is included in my 1 GB plan. After clicking the link to activate, I am taken to the Xfinity stream store subscription screen but the subscription doesn't appear. When clicking on the add & manage subscriptions button, it says peacock is already in
Question
We definitely don't want your TV watching to be interrupted Ellefson12! Have you attempted any of the troubleshooting or checks my colleague outlined above?
Constant Interruptions to cable TV service
We are [Edited: "Language"] tired of all the interruptions and lockups to the screen, If you do not get someone out here to fix the problem promptly we are going to cancel this lousy service.
Question
Same about a month ago while watching tv it would say it lost signs o& needed to reconnect which it would do just fine. Now within the last few days if we go yo watch any other ap we can’t get it to connect. Just the blue xfinity screen with the
Samsung TV app not working
Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B
Question
Hey @user_q1aezy, Thank you for visiting our official Xfinity Forums Community support page. We offer a complimentary Peacock Premium subscription through our amazing Xfinity Rewards program for Diamond and Platinum members, along with subscribed wit
XfinityDemitrius
commented
15 hours ago
to the conversation:
0
2
Cannot Activate Peacock
Peacock Premium is included with my Xfinity Subscription, but I am unable to activate it. When I click the activate link in my email, it takes me to my Streaming Subscriptions Page where it shows that it's already included with my account. I never was able to set up an account for this.
Question