Xfinity Community Forum

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Email

Trying to change email from Comcast’s to yaho

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Email

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@user_percva Thanks for reaching out to us regarding your missing emails. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full na

XfinityCarolyn

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10 hours ago

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Xfinity Support Needed for Email

Recently a lot of my emails were archived into a new folder labeled with my email address under "my folders". A ton of my emails are missing. I need them for proof for travel insurance reimbursement. They are not in the trash or in recovered deleted emails. They are just missing. Can someone please

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@XfinityJohnG Message sent!

user_sjjbva

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10 hours ago

to the conversation:

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Trying to move to a new address. Address not found.

Hello! I am trying to move my service to a new address. When I enter my address, my apartment unit is not listed, but there are other units that appear. I would appreciate if I could receive some help!

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I'm having the same problem with an S23. Please help.

ajhead2

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10 hours ago

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IMEI override/whitelisting

I have a Factory Unlocked Samsung S25 Ultra (SM-S938U1). The website incorrectly flags it as locked. I need a manual IMEI override/whitelisting for BYOD activation.

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Intermittent lag/high packet loss

I've been having intermittent high spikes of lag/packet loss (similar to this thread) that have been getting increasingly worse over the past ~1 month. It's getting to the point where it's happening every 20 min or so. It's most notable when gaming, especially WoW, where everything will be working f

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Your Home Network

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Xfinity Support Needed for Email

Recently a lot of my emails were archived into a new folder labeled with my email address under "my folders". A ton of my emails are missing. I need them for proof for travel insurance reimbursement. They are not in the trash or in recovered deleted emails. They are just missing. Can someone please

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Email

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@user_7nuatk Why can’t I log in to my emails You aren't giving us much to go on. Why can't you log in? How are you trying to log in? Are you trying to log in to webmail? Are you using a third party email app? Ar

Again

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11 hours ago

to the conversation:

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I can’t login to my Comcast email

I need to retrieve my emails

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Understood. Unfortunately, our team is limited in fully accessing Xfinity Mobile accounts, but we can help submit a ticket to the Xfinity Mobile escalations team to have this reviewed further for you and verify the promotional credits and discounts.

XfinityThomasD

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11 hours ago

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Xfinity is the worst service I’ve ever received

I was told I would get $10 off a month on my Internet and receive bill credits. Xfinities agent either was completely incompetent at their job or straight up lied. Once my year is over I will never use Xfinity again. Complete joke of a company. After bringing this to their attention they ignored me

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LoyolaWay97 Thank you again for reaching out to us today! I'm glad we could find a new 5-year plan that fits your needs for internet. Take care!

XfinityMartyR

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11 hours ago

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Request for Loyalty Pricing Review

Dear Xfinity Customer Retention Team, I hope you’re doing well. I’ve been a loyal Xfinity customer and Gold Member for almost 5 years, and during that time, I’ve genuinely appreciated the reliability of your internet service and the overall experience I’ve had with your company. Because of that, my

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Account

Do I get netflix for free with my plan

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Customer Service

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@user_i67pkm Thanks for reaching out to us regarding your cancelled appointment. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full n

XfinityCarolyn

commented

11 hours ago

to the conversation:

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Technician never showed

I had a scheduled service for today. I received a text message saying that the technician was here and I should greet them. NO ONE WAS HERE! I waited outside and there was no vehicle and no technician. Several minutes later I got another text saying the appointment was cancelled. Totally unacceptabl

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when do i upgrade for sure

user_93bdrb

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11 hours ago

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Yahoo Move Notification Check

I recently found out about the move of Comcast.net to Yahoo.com. I am very concerned that I may have missed or overlooked the notification messages to Accept Terms. I want to Accept Terms and I hope I still can. My questions are : 1) What is the Subject of the email notification (presumably predeter

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Technician never showed

I had a scheduled service for today. I received a text message saying that the technician was here and I should greet them. NO ONE WAS HERE! I waited outside and there was no vehicle and no technician. Several minutes later I got another text saying the appointment was cancelled. Totally unacceptabl

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Customer Service

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Accepted Solution

This marks the official end of my thirteen-month attempt to resolve my ongoing issue with Xfinity Mobile. I am officially giving up. After a year of dealing exclusively with your offshore customer service team, it is clear that your support st

user_ouv1xb

commented

11 hours ago

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Final Bill

I moved from Pennsylvania to Maine one year ago. I do not live in an Xfinity area, so had to cancel Internet/Cable. Xfinity could not / would not change the address on my Mobile account because I no longer had Internet/Cable. Because I had been swindled into two-year watch contracts in 2024, I had t

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Thank you very much for reaching out to our team here. I will be happy to assist you with that problem with the new address. It can be that we have never had service at that apartment as yet, so it is not in the system. I will be happy to get that ad

XfinityJohnG

commented

11 hours ago

to the conversation:

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Trying to move to a new address. Address not found.

Hello! I am trying to move my service to a new address. When I enter my address, my apartment unit is not listed, but there are other units that appear. I would appreciate if I could receive some help!

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@chassav16 I understand you're having issues connecting to your email through a 3rd party app or program, but do you have difficulties accessing your inbox through the connect portal?

XfinityBradM

commented

11 hours ago

to the conversation:

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Repeated request for IMAP password

Whenever I am traveling my email account keeps asking for my IMAP password but won’t accept it. Then I don’t get my email till I return home and have hundreds of emails

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@user_pztqso same issue on phone right now with comcast trying things no luck DAY 6 You need to give us information about the issue you're having, even if it sounds like the issue someone else may be having.

Again

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11 hours ago

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Cannot Log Into Email [Edited]

I cannot log into my email

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@XfinityThomasD I was supposed to receive a promotional discount on a device purchase that involved bill credits through Xfinity mobile, I then was told I would get a $10 discount on my Internet for adding Xfinity mobile. Neither materialized. Like

user_6iyi8f

replied

11 hours ago

to the conversation:

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Xfinity is the worst service I’ve ever received

I was told I would get $10 off a month on my Internet and receive bill credits. Xfinities agent either was completely incompetent at their job or straight up lied. Once my year is over I will never use Xfinity again. Complete joke of a company. After bringing this to their attention they ignored me

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Internet speed(s) - paying for gig - for years, not receiving what paying for and have paid for

CSR - technical services. Very nice young lady, ran tests, et al. "determined" it is Xfinity's old equipment - router/modem which used to be provided complimentary, and updated complimentary - but for years we rent them monthly, and they are no longer updated - sent as a courtesy to longtime, loyal

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Customer Service

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Trying to move to a new address. Address not found.

Hello! I am trying to move my service to a new address. When I enter my address, my apartment unit is not listed, but there are other units that appear. I would appreciate if I could receive some help!

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Customer Service

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