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user_7bmh3j, Thank you for reaching out. I'll be glad to review the offer and charges. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of yo
XFINITY WON’T REFUND MY MONEY
XFINITY OFFER ME A FREE MOBILE LINE AND IT WASN’T FREE AT ALL !! THEY TOOK 2 MONTLY BILLS OF MY BANK ACCOUNT. I HAVE CALLED SEVERAL TIMES BUT NOBODY RESOLVES THE ISSUE!!! EVERY CALL IS OF AT LEAST 40-50 MIN. THEY KEEP TRANSFERRING MY CALLS AND THE NEXT AGENT IS WORSE THAN THE PREVIOUS. I HAVE BEEN A
Question
@user_8svvkx We have received your DM, and will continue to help you over there.
Billing
Worst customer service, over charged, called and visited offices many times in the past 3 months, but no any changes. I doubt such a company why not bankrupt. I hope it will be out of business soon. The only good thing xfinity can do is out of business!!!
Question
@user_i1tixa I completely understand how frustrating and exhausting it is to be without service for this long, especially now that your classes have started, and you rely on your internet every day. I truly appreciate your patience. Since the issue h
About the awful customer service
Xfinity has been nothing but a awful company. TBH I have no idea, how they survive with this level of customer service. If your AI cannot direct to some human, what kind of AI is that. I have had outage since week and a half ago. I have stayed silent thinking that this may be problem all over the ar
Question
Yes, I was able to pick up a new device at the store. Thank you!
Lost equipment
Hi, I just signed up for the Xfinity Now Internet service for my new apartment, and according to Fedex, the equipment has been delivered to my place. Unfortunately, the package was mistakenly returned to the sender by the building manager, and now I cannot track down where the device is. Is it possi
Question
@XfinityChristy I sent my story of how you handling the billing through direct message last night. Hopefully I can get response. Thank you.
Billing
Worst customer service, over charged, called and visited offices many times in the past 3 months, but no any changes. I doubt such a company why not bankrupt. I hope it will be out of business soon. The only good thing xfinity can do is out of business!!!
Question
My buffering issues resolved on MAX after the last X1 update.
Max buffering issue
I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?
Question
We all know Comcast will not be adding this channel anytime soon but I suggest you consider OAN Plus. Its a free steaming channel found on most popular streaming services. It has recent news reports and discussion
Channel Request: OAN
As an Xfinity subscriber, I want to access the OAN network to explore alternative viewpoints and content, enhancing my understanding and awareness.
Question
DM Xfinity Support here and they can help with this. The only other option is go to an Xfinity Store and see if they have the XG1v4.
XG1v4 Box to Replace the 2xi-6t I Just Received
Is direct messaging still a preferred means of communication on this forum? I am trying to return the streaming box I just received (2xi-6t). That box does not have coax connections. I believe I need the XG1v4. I understand from reading on the forum that the XG1v4 is in short supply. I am not going
Question
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts y
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
Question
Okay. Please send us a direct message with your full name and the service address. We will help get this escalated for you.
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
Question
XG1v4 would be the box to get if you want a local DVR and a coax connection.
Xi6-T box
Hello I received the xi6-T box for 4k streaming. It said to return equipment but I still have the x1 for DVR. It is hooked up directly to my tv with a cable. Is the xi6-t box just supplemental? Is there a reason to return my x1 box? I am assuming th xi6 doesnt have dvr capabilities so I'm just a bit
Question
From my research, the only fix is to do a factory reset and start over. This enables Xfinity Wi-Fi, you can then enable the Admin Portal and then trigger Bridge Mode. My understanding is this fix is temporary and will revert back to the portal being
Admin Tool on Xfinity Gateway option missing from Xfinity App
I have a Xfinity XB7 Gateway that is bridge mode because my house is wired with WAPs. When I go to the Admin Portal at 10.0.0.1 I get the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity x
Question
No error message, everything seemed like it went through just no code in the little box
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
Question
Thank you for reaching out to us @user_ivuo0f! While the Xi6 can schedule and manage recordings, it is not a DVR. Were you wanting to watch X1, have a DVR, and watch 4k all in one box? It sounds like we may need to swap the current DVR and the Xi6 fo
Xi6-T box
Hello I received the xi6-T box for 4k streaming. It said to return equipment but I still have the x1 for DVR. It is hooked up directly to my tv with a cable. Is the xi6-t box just supplemental? Is there a reason to return my x1 box? I am assuming th xi6 doesnt have dvr capabilities so I'm just a bit
Question
Look we have been patient for enough and after seeing absolutely nothing from your side, I have come here to rant. There has been power here for more than 1 week here and we thought internet will be back in few days and even after weather has been no
About the awful customer service
Xfinity has been nothing but a awful company. TBH I have no idea, how they survive with this level of customer service. If your AI cannot direct to some human, what kind of AI is that. I have had outage since week and a half ago. I have stayed silent thinking that this may be problem all over the ar
Question
Credit and device
tv nohad service had not been on since I got the service requested catch and still haven't heard this is going on a year that I have had no service. The last person was suppose to be crediting Me please advise
Question
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Customer Service
Thanks for reaching out to us here in the community forums @user_lpmp6l! I completely understand wanting an email confirmation that your services have been disconnected. You should receive a confirmation email once everything is fully processed. Ho
Cancellation Status - No Confirmation Email
No confirmation email of service cancellation Am I supposed to receive a confirmation email of service cancellation? I received a call after initiating cancellation by chat and the call center representative supposedly processed my cancellation request. The rep provided me with a cancellation number
Question
kilbarchan Thank you for reaching out! You can report the spam emails that you receive. The reports go to our Customer Security Assurance (CSA) Team for review. How do I report a spam email sent to my Comcast.net email account? W
LOUSY SERVICE FOR THE MONEY!!
What EXACTLY do I pay $79.00 for? Is it the the FILTERS that don’t work? Or maybe it is refusing to mail a spam report to Microsoft or other provider because it contains Spam? Perhaps it is the flood of Spam you let through?
Question
Thanks for meeting us here in our community, @user_bx822k, about your services. Can you please share a little more details, so we may understand a little better? Are you saying you don't have service, and you haven't had it for a year? What services
XfinityLinda
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Credit and device
tv nohad service had not been on since I got the service requested catch and still haven't heard this is going on a year that I have had no service. The last person was suppose to be crediting Me please advise
Question