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Still no responses from any support team. 1 month.
Devices connected to XB7 Router are unable to network together
I have 5x devices (windows computer, 2x android phones, 1x Pi Server, and 2x printer) connected to my XB7 router. All can pull internet. And all are connected to the 5Ghz channel, aside from the Pi Server which is connected via ethernet to the XB7. They all have 10.0.0.x/24 addresses, but are unable
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user_fijhox Thank you for sharing your honest feedback with us about your experience with Peacock. Our team is here to help. As of the current Xfinity Membership (formerly Xfinity Rewards) program, Peacock Premium is included at no extra cost for Pla
Peacock premium plus
I was paying for peacock premium and received an email stating that I have a rewards for peacock and after I redeem it I would no longer be paying for peacock premium! I then wanted premium plus and spoke to a rep 7/24 at 11am est who advised she took care of it and to wait an hour! Welp I still do
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user_wt3xd0 I'm sorry to hear that you're having trouble with your service, and appreciate you taking a moment to create a post on our Community Forums. I have been working from home for several years now, and I definitely understand the importance o
Performance Upgrade Day Five, Still No Internet
There has been a “performance upgrade” in the works for my area since Monday. Every day it’s been a text that “it will be completed within the day”, but I still have no internet connection in my house. The earliest appointment I could get was Monday. I’ve tried trouble shooting the system multiple t
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Thank you for taking the time to reach out @user_MM10. If you are experiencing issues with the Xfinity Internet connectivity, we would recommend scheduling another In-Home Service Visit. A local technician would need to verify and validate any issues
Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
Question
Thank you for reaching out to our team here. Are you also experiencing an issue with that app?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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user_xqjij5 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
Request for Escalation – Xfinity Failed to Honor Written $40/Month Offer
I am submitting this complaint because Xfinity has failed to honor a written offer that I relied on when signing up for service. I received an email from Xfinity offering service for $40 per month. I accepted the service based on this offer. I was also told that adding an Xfinity Mobile line would m
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Hi there, @user_v6gy5b ! The transition of Xfinity (comcast.net) email accounts to Yahoo Mail is being rolled out in phases, and invitations are expected to continue gradually through the end of 2026. Individual migration dates can vary from account
Email transition taking forever
What's the timeline for completing the transition to Yahoo email? We transitioned two of our email accounts already, but a third is still in Xfinity.
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@user_qaacom Are you trying from the same device? can you try another device or browsers, I want to exhaust all troubleshooting steps
Cannot join xfinity rewards
It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.
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Email transition taking forever
What's the timeline for completing the transition to Yahoo email? We transitioned two of our email accounts already, but a third is still in Xfinity.
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Sign-In and Account Management
Final Comprehensive Weekend Diagnostic: I have now completed three separate log runs today, Saturday, capturing a full timeline of how regional weekend traffic loads affect my connection. This data completely isolates the intermittent degradation
Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
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Just tried. Same result.
Cannot join xfinity rewards
It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.
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Awesome. I knew something wasn’t done when they told me the XER10 would stop working and I just had to plug in my router. The XER10 is still working. Makes sense they have to push a new profile to the ONU. Hopefully, they’ll get you work
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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... email filter rules disappeared ... On a desktop or laptop, log in to https://connect.xfinity.com/ and then select (gear icon) / Email Settings / Mail / Filter Rules. If you are using a phone or tablet "Filter Rules" may not be visible unless you
All my email filter rules disappeared last night (I had a few dozen) -- how can I get them restored??
This is the second or third time this has happened -- what can I do?? I didn't save a copy of the rules anywhere, unfortunately.
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Itistaya we can certainly look up your account in a direct message and assist you further. Working on Xfinity Forums we will do all we can to resolve concerns in public first. Are you able to let us know if service interruptions were confirmed when y
Repeated Internet Outages for 3 Months
I am at the point where I seriously need someone from Xfinity to address this issue because I have run out of patience. For the last three months, my internet service has gone out multiple times every single month. This isn’t a one-time outage or a weather-related inconvenience anymore—it’s become a
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Still in progress:"For this type of set up, we need to add the COAM and removed the XER10 from the account. This will force the new COAM boot file to the ONU" Sounding a lot more positive. Had to remove my existing service and hopefully add a new one
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Request for Escalation – Xfinity Failed to Honor Written $40/Month Offer
I am submitting this complaint because Xfinity has failed to honor a written offer that I relied on when signing up for service. I received an email from Xfinity offering service for $40 per month. I accepted the service based on this offer. I was also told that adding an Xfinity Mobile line would m
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Customer Service
Hi there @user_2wtd76 Thank you so much for reaching out on our Xfinity Community Forum. Are you still experiencing this issue?
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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@user_wnclq1 any luck?
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Student deals are online only, and we can't provide them ourselves. I may be able to assist though. What error are you getting when trying to set up the offer?
Bill doubled this month
Hello, I just saw that my bill doubled this month with absolutely no message explaining why. Why on earth did it double?? I’m likely going to switch from xfinity, it went to a ridiculously high price. Please explain how I can fix this and why this happened.
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I have also been unable to launch HBO Max on my television and received the same error code (#04036). I have tried all of the troubleshooting steps others have described above. My partner also spoke to an Xfinity representative (who may or may
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Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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