Xfinity Community Forum

BYOD SCAM

I signed up for Xfinity services last march. When I signed up they had a BYOD promotion where they would pay you up to 500$ per line to switch to Xfinity mobile. I paid about 700$ to pay the rest of my 2 phones off thinking I would be receiving my promotion and to this day haven’t recieved anything.

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Devices

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Hi there @user_tkt16a Thank you so much for reaching out on our Xfinity Community Forum about activating your ESPN Unlimited. We are happy to assist! Please see below a few deets about our ESPN Unlimited service. ESPN Unlimited: If you&r

XfinityDemetrise

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4 hours ago

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espn unlimited

I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few

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I have the same recurring cut out and extremely frustrating experience using my Roku on my newer Vizio smart TV. All the other apps on Roku that I use work fine except for the Xfinity streaming app. It is a joke. So frustrating. I'm paying $20

user_n38id8

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4 hours ago

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why is the Xfinity steaming app so poor?

Endless frustrating problems with the Xfinity streaming app on a Samsung Smart TV. Multiple times, just end up locked on the purple screen with the three flashing dots. Have to perform multiple random combinations of reinstall, power-off, clear-cache to get back to a working state, took 22 minutes t

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Hi user_4r8lwi! Thanks for reaching out on our Xfinity Forum letting us know you're also running into this issue with your Comcast email. Please know my team is here to help! Just to confirm, you're having issues with both sending and receiving to Gm

XfinityAmira

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4 hours ago

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Xfinity Is Blocking Emails from my Gmail Account

Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo

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@user_lfopsa It appears as though something went wrong with the trade-in process. Did you receive a confirmation from Assurant that the phone was received and they were processing the evaluation of the device? Once it is in their hands, you'll need t

XfinityBradM

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4 hours ago

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URGENT: Missing $500 Trade-In Promotional Credit [Edited]

Dear Xfinity Customer Support Management, I am writing to formally escalate an ongoing issue regarding a missing $500 trade-in promotional credit on my Xfinity Mobile account, [Edited: "Personal Information"]. During your Thanksgiving promotion in November, I participated in a trade-in offer that pr

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No service at all and they just took the money again yesterday

user_ub3j7v

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4 hours ago

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Xfinity Now wifi pass not working and there is no support to get it fixed!!

Xfinity Now wifi pass not working and there is no support to get it fixed!! I have used this service for about 3 months now and it has been great, I only had one issue but I was able to contact support and they fixed it. Now it has completely stopped working and it's impossible to get anyone to help

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This house has a 36 year-old coax cable that works just fine. If you don't like any of your cables, it's easy to obtain, cut, and terminate yourself. On the POTS phone issue, a simple trick is to isolate the home wiring at the NID (the box outside)

strega7

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4 hours ago

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Finally Switching to AT&T Fiber!

Holy cow! I've spent years convincing my elderly grandmother that AT&T isn't completely evil. That was the only thing holding us back. She has finally agreed to switch to AT&T fiber. I'm so tired of coaxial cables. It's such a horrible medium. Even if Comcast/Xfinity installs everything perfectly, w

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So your solution to my problem is to buy another one of your services?! Yeah ok sure!! Here is the confirmation they sent, not like y'all are really gonna do anything. [Image Removal: "Transaction ID"]

user_ub3j7v

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4 hours ago

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Xfinity Now wifi pass not working and there is no support to get it fixed!!

Xfinity Now wifi pass not working and there is no support to get it fixed!! I have used this service for about 3 months now and it has been great, I only had one issue but I was able to contact support and they fixed it. Now it has completely stopped working and it's impossible to get anyone to help

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Good Morning, @user_39el9q Thank you for reaching out! If you are transferring your services you would use your same equipment. The only time you would return your equipment is if you are starting brand new service at your new address.-Richard

XfinityRichard

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4 hours ago

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customer service

Do I need to return my old cable box when I move, will not be transferring services

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@user_62r0kz My email never migrated to Yahoo. Is there a way to get it? Did you get the invitation to migrate to Yahoo! Mail? If you did, did you follow the instructions? The migration is something you have to do, it's not automatic.

Again

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4 hours ago

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My Comcast email

My email never migrated to Yahoo. Is there a way to get it?

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Regarding email migration to Yahoo! Mail It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the Yahoo servers (probably by late 2026) to keep our email systems streamlined. We’ll keep you posted as

Again

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4 hours ago

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Email on IPhone deleted and readded now won’t synchronize help

I had to read my email to my iPhone. I cannot set up the impap. When I go to enter my email—-other is no longer an option. I am so frustrated. I cannot get to impap it will not accept it from the pop section. Please help me out.

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Xfinity Support

Hi, I need help restoring the Pause Device and Downtime Schedule features on my Xfinity app. I use these to manage my son's internet access and after the app auto-updated to version 5.7, the Profiles section is completely gone and with it all the pause and downtime schedule options. I have reinstall

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Xfinity App

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customer service

Do I need to return my old cable box when I move, will not be transferring services

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Customer Service

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@CAR777 Is it possible when I have my 3rd party email account up on my cellphone screen that when I delete an email that the action will also affect my Comcast/Xfinity Email account and vice versa? This page might give you some more informat

Again

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4 hours ago

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Xfinity and 3rd party email accounts

Is it possible when I have my 3rd party email account up on my cellphone screen that when I delete an email that the action will also afffect my Comcast/Xfinity Email account and vice versa?

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@Larry1231 Looks like we are working with you in our DM's. We are set to follow up with you later today and will make sure everything has been resolved properly for you. :-)

XfinityPeterH

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4 hours ago

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outage

Had an outage on 3/4 work was being done put in a credit was told ineligible for it had to come back on 3/10 to finish the work and put in another credit for 3/10 and received same ineligible I think I should get a credit for both days

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Cancel service

We moved and signed up for Xfinity Internet at the new house. We need to cancel Xfinity Internet and Cable at the old house

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Customer Service

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Yes, we have active service. We have been unable to access the secondary email since 3/3. I can still access the primary email.

CMP1057

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4 hours ago

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The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.

My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide

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@user_ub3j7v We definitely understand how frustrating it can be when something does not work that you rely on each day. Please provide us some details about your issue with the NOW WiFi pass so we can attempt to assist. That service is outside the Xf

XfinityBradM

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4 hours ago

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Xfinity Now wifi pass not working and there is no support to get it fixed!!

Xfinity Now wifi pass not working and there is no support to get it fixed!! I have used this service for about 3 months now and it has been great, I only had one issue but I was able to contact support and they fixed it. Now it has completely stopped working and it's impossible to get anyone to help

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Closing a 7 month old thread.

Again

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4 hours ago

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Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

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@CMP1057 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are unable to access your secondary email. Just to confirm, do you currently have active services with us? If not, when was the last time you

XfinityBillie

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4 hours ago

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The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.

My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide

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