Xfinity Community Forum

IP Address

How can I find my router's IP address?

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Your Home Network

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Thank you for posting on our community forums, user_buspgg. I'm sorry to hear about the account access and inability to make the payment. This is not the experience we would like you to have. I'd like to help turn this around. Have you tried linking

XfinityDilary

commented

6 hours ago

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5

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Suspended service and no way to pay bill

My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill

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Suspended service and no way to pay bill

My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill

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Billing

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That does seem strange that only this TV box is having trouble with a single app. Do you happen to have other TV boxes to test the app on as well? I ask to help confirm if it is an equipment issue or a signal issue.

XfinityThomasD

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6 hours ago

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netflix

netflix drops out every few minutes. I've reset netflix, ran a system refresh, and reset modem / router still does not fix the problem. I can watch netflix on my phone and pad with no problem . I can also watch it on by tv by using the smart tv's netflix app, put its a pain to use. How do I get netf

Question

Hey @user_qmo25n. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the status of the account to see where in the process it is for the refund request. Please send a direct message by cli

XfinityDemitrius

commented

6 hours ago

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Father passed away and overpaid monthly for several years and customer service keeps giving me the runaround about refund.

My father passed away in December 2025. I am his personal rep/executor. I canceled service via telephone with a representative 1/26/2026. I then called back the next week because I was supposed to get an email to confirm that never came. The representative assured me that the service had been discon

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Can’t cancel

Called to cancel last Monday. Received confirmation number. Today get email saying I will be billed next week. Called and they said they couldn’t do anything and to let it bill then ask for refund.

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Billing

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Yes it has been marked.

user_53wnt8

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6 hours ago

to the conversation:

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Comcast conduit relocation

I have an open 811 ticket for a drainage improvement construction project. The conduit has been identified and it is exposed. Ive been trying to get of someone from Comcast that can assist with the line to be relocated as it is in conflict with our pipe.

Question

user_bao30q, on the top right corner of your page, you'll see a message icon (if available), a bell icon, and a circle icon for your profile. If you click the circle icon, do you get to your profile settings?

XfinityVianney

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6 hours ago

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Account Owner

I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had

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Father passed away and overpaid monthly for several years and customer service keeps giving me the runaround about refund.

My father passed away in December 2025. I am his personal rep/executor. I canceled service via telephone with a representative 1/26/2026. I then called back the next week because I was supposed to get an email to confirm that never came. The representative assured me that the service had been discon

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Customer Service

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user_ud7k18. E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of&

XfinityDilary

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6 hours ago

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Credits or refund due to loss of Scripps contract

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going

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So I tried to find this on my account on the app and the web and I do not see any of the options you are describing. This is truly exhausting. It’s taking 15-30 seconds every time I go to different settings on my account, and I’ve already spent way t

user_bao30q

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6 hours ago

to the conversation:

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Account Owner

I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had

Question

When will the Scripps contract dispute be resolved? It is ridiculous that we have no access to NBC network programing in our local market in West Palm Beach for the past five days. Xfinity needs to do better !

helenecardillo

commented

6 hours ago

to the conversation:

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Scripps dispute

Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.

Question

We appreciate the information user_0lud8l 👍 If you're still having timeout and connection issues, we want to make sure you're followed up with on where things left off with our technician. Before departing, did they let you know if they'd be getting

XfinitySeth

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6 hours ago

to the conversation:

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Frequent Latency spikes / and loss of internet / looking for next steps

Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from

Question

sign in for email

why do I keep getting 'You don't have permission to access "http://www.xfinity.com/email" on this server.' and unable to log in for email? Sara Behling

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Devices

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Thanks for taking the time to post on our Xfinity Community Forms, @user_g444n4. I'd love to look into this further. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct

XfinityAbel

commented

6 hours ago

to the conversation:

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CREDIT not being applied to invoice - THIRD REQUEST

Hello, I've chatted with customer service twice already spending hours trying to get this issue resolved. Both times, being promised it would be fixed the next billing cycle. This issue has been ongoing since SEPTEMBER 2025. I have a $50 credit on my account that was issued due to service being out

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Several drops overnight again up to 20 plus minutes. Lots of "Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel" So took modem / router outside and connected directly to end of the RG11 from pole, bypas

user_0lud8l

commented

6 hours ago

to the conversation:

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3

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Frequent Latency spikes / and loss of internet / looking for next steps

Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from

Question

@user_bao30q I did find this helpful post that has steps on sending the direct message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514Here are the steps to locate the "Opt Out" P

XfinityJustinC

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6 hours ago

to the conversation:

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Account Owner

I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had

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Bravesvision

Why is braves vision not included in the sports package? I do not care much for the other many channels but have the sports and new package. It makes sense that baseball should be part of that. Thanks

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Channels and Programming

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No, just the 6-1 channel

user_mla62

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6 hours ago

to the conversation:

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TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the

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@XfinityJustinC I have no idea where to “opt out of direct messaging”.

user_bao30q

replied

6 hours ago

to the conversation:

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Account Owner

I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had

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