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@user_i0fel4 Thanks for bringing your concerns to our attention. I’m sorry to hear of the ongoing concerns you've had with your mobile account promotion. Our team is limited with mobile accounts, but we can definitely assist you with getting an
CSR confirmed adding a line to my account would be free and one been getting billed for it anyway
On July 27 2025 I contracted a chat rep with questions about a BOGO mobile promotion. They confirmed that the promotion was live and that it would apply to my account. I also have a dated screen shot of the promotion from the 28th. i added a line but it has not been free. Now support is claiming the
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Credit card
I have received a virtual credit card from xfinity, but I have not been able to redeem it. I have tried several times to redeem it but have not been able to. Now it says it is about to expire. Why do you even send this out if your customers can’t use it.
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Customer Service
Internet Connectivity
I am writing to express my frustration and disappointment with my Xfinity internet services. There appears to be a town wide issue with Xfinity internet services in my area (Carteret, NJ 07008) and Xfinity refuses to commit the required resources to resolve the issues with inconsistent and unreliabl
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Customer Service
There goes playing EVE online and Grand theft auto V
I have the same issue
I bought a pass for 10 dollars yesterday worked fine until I woke up this morning and my gaming PC won't work so I bought a Asus be 85 usb adapter for $99 at best buy it still wouldn't work I tried to do some digging so my phone still worked on the Xfinity pass so treied to remove possible extra dev
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I have the same issue
I bought a pass for 10 dollars yesterday worked fine until I woke up this morning and my gaming PC won't work so I bought a Asus be 85 usb adapter for $99 at best buy it still wouldn't work I tried to do some digging so my phone still worked on the Xfinity pass so treied to remove possible extra dev
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Sign-In and Account Management
When is Xfinity going to fix this?? They are going to lose customers soon.
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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Same issue at Boston, MA here.
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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No one solved anything, this isnt funny
Serious Paywall issue
I getting charged way more than I agreed on i payed 3 times the bill in jan , now im getting charged twice, i will just throw the equipment, and this issue has been there since 2 months, and ive chatted with 45+ customers service agent, no one helped and this is such a scammmmmmmmmmmmmmmm ill throw
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Optimum
Can't receive comcast.net emails when connected through Optimum wifi.
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Customer Service
Need New Trade-In Shipping Label - iPhone 16 Pro Max
I traded in my iPhone 16 Pro Max for an iPhone 17 Pro Max. The device was returned to me because "Find My" was still active. I have since disabled "Find My" and removed the device from my iCloud account. I have called customer service multiple times and visited an Xfinity store, but I still have no
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Devices
Good evening @jrodriguez23, and thank you for reaching out on our Community Forums with your equipment concerns. I see that you stated your old modem is still showing on your account. To confirm, is it showing disabled? Is the new modem being listed
Disconnect old modem
In the "Service & Support" section of xfinity it stills shows my old modem as well as my new one and i feel like it is interfering with the installation of my new set top box.
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one minimal fix offered by Gemini worked a little bit for me is using the Cloudflare WARP. Just type 1.1.1.1 in the browser and download/install for your OS. At least I can login my game and play a bit but some modes still time out. Hope Xfinity can
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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@user_6ok25y Thanks for reaching out. We have not received your direct message. I am going to resend the link. Can you try it again?To send a "Direct Message" to Xfinity Support: Go to xfinityforums.comClick "Sign In" if necessaryClick the "Direct Me
Why Was I Not Told About $100 Installation Fee Before Transferring?
I recently moved to a new address and initially contacted customer service to cancel my Xfinity service. During that call, the representative encouraged me to continue my service at the new address, and I agreed. However, I was not informed that my new address is considered a primary address that ha
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Thank you for confirming that information and I'm glad to hear it's at least working on the app @TitanicId. Are you experiencing any errors when trying to access other account functions or is it just when trying to access your billing statements? &n
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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Thanks for reaching out. We have not received your direct message. I am going to resend the link. Can you try it again? To send a "Direct Message" to Xfinity Support: Go to xfinityforums.comClick "Sign In" if necessaryClick the "Direct Messaging" ico
Why Was I Not Told About $100 Installation Fee Before Transferring?
I recently moved to a new address and initially contacted customer service to cancel my Xfinity service. During that call, the representative encouraged me to continue my service at the new address, and I agreed. However, I was not informed that my new address is considered a primary address that ha
Question
Disconnect old modem
In the "Service & Support" section of xfinity it stills shows my old modem as well as my new one and i feel like it is interfering with the installation of my new set top box.
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Customer Service
+1 datapoint from Washington. It’s night of Mar 4th and it’s still having issue.
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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mbailey555 We can look further on our end today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click the "d
Xfinity streaming last channel problem
I access Xfinity streaming on four Hisense TV's using Roku Ultra devices. Starting today on all the TV's, the Last Channel function shows the list of recently accessed channels with the current channel (leftmost in the list) highlighted. This requires me to navigate the list every time to choose the
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I did not even know that the app had a place to read the bill until I saw it on this web page before you posted the response to me. I can view the bill in the Comcast Xfinity app on my iPhone, as I just tried it. It does not work to view the b
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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user_byiqzf Hi there! Thanks for using our Forums and our team is here to work with you on these email issues on your apple devices. Is this still an ongoing issue? If so let us know so we can jump into troubleshooting.
XfinityJorge
commented
6 hours ago
to the conversation:
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Help with Comcast.net email using Outlook on iPhone
I have three Comcast.net accounts. My email works perfectly when using my Xfinity web account and when using Outlook on my pc. However, when using Outlook on my iPhone and IPad, inbound emails are delayed (sometimes more than an hour) and outbound emails hang up in the outbox. On my Apple devices I
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