Xfinity Community Forum

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@XfinityDuron sent it. Already told you the problem is the source signal not my device.

rviteg

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13 hours ago

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R

Local Sport Networks in New York with signal problems

The channels for local sport networks in New York City have a constant issue with the signal leading to freezing and pixelation. This only happens in channels like YES and SNY which I usually watch for baseball games. It is not isolated and is present on every game. If I watch using the Xfinity Stre

Question

Greetings @user_q91m47, and thank you for posting on our Xfinity Forum. We can definitely help point you in the right direction. A few quick questions to better understand the situation: - Does the box of Comcast/ Xfinity label on it?- About how far

XfinityMelinda

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13 hours ago

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U

Whose property is the xfinity box on?

There's a box behind my back fence. I'm pretty sure it's xfinity. I'm just trying to find out if it's on my property or my back neighbor's.

Question

Have a great night, never hesitate to create another public post for any of your future account and service needs.

XfinityDuron

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13 hours ago

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Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

Question

U

Schedule cancel my account

Schedule cancel my account may 30th

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Customer Service

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The problem is back but with a different error number. No channels are working Followed by another message that there is an outage in our area and maintenance to be performed 3 days from now!

5hl

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13 hours ago

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Heavy pixelation on main tv box but XRE errors on both boxes

Problem first started maybe 5 weeks ago where some channels experienced heavy intermittent pixelation that also appeared in DVR recordings on the main cable tv box. It was annoying but I didn't have time to contact support. However, now I have our main tv box having intermittent issues of the follow

Question

Thanks for reaching out @user_kmvu1i! Just to confirm, are you having issues accessing your email? As @Again shared, please try accessing your email directly through this link:https://connect.xfinity.com/appsuite From there, sign in with you

XfinityAldrik

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13 hours ago

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Email

I cannot find my email. It is [Edited: "Personal Information"]

Question

U

Whose property is the xfinity box on?

There's a box behind my back fence. I'm pretty sure it's xfinity. I'm just trying to find out if it's on my property or my back neighbor's.

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Customer Service

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@XfinityDuron Nope! thanks

user_5nh8t6

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13 hours ago

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U

Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

Question

Absolutely, is there anything else we can do for you at this time?

XfinityDuron

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13 hours ago

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U

Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

Question

U

I would prefer to go in person. Thank you! I didn’t know this was an option.

user_5nh8t6

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13 hours ago

to the conversation:

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U

Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

Question

You have a couple of options. We can have new equipment shipped out to you that you will receive in 3 to 5 days, or you can go to your nearest Xfinity store and have it swapped free of charge. Which option do you prefer?

XfinityDuron

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13 hours ago

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U

Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

Question

Good evening @user_5rpelv, and thank you for reaching out on our Community Forums with your pixelation issues. I see that you stated it is only happening on live TV but on multiple channels. We're happy to help run through some troubleshooting steps.

XfinityAlyssaA

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13 hours ago

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U

Live tv pixelating

Why does live tv pixelate but streaming and recordings play okay? Just changed from 1080p tv boxes to 4k boxes. pixelating happens on multiple channels but seems to be only live tv.

Question

U

How does that work, would I get a new one from you and send mine back in?

user_5nh8t6

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13 hours ago

to the conversation:

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U

Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

Question

Accepted Solution

Hello I do hate to hear that you are dealing with inconsistencies in service at this time. Have you tried swapping out your modem?

XfinityDuron

commented

13 hours ago

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6

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Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

Question

U

Accepted Solution

Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

Question

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Customer Service

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refund

For the last 4 days we have been having an "urgent network performance issue" in my city. I want to know EXACTLY why this issue is happening and how many more days it will take to fix. I also want to know if myself and everyone else in town will be receiving refunds for these lost days of intermitte

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Billing

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It is not our intention to make any of this seem deflective @Miguel650. We are working hard to get a resolution to get these channels back. I also have a Link with additional information on this. We can also look over your account to see what promoti

XfinityAbby

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14 hours ago

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M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

replied

14 hours ago

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R

Local Sport Networks in New York with signal problems

The channels for local sport networks in New York City have a constant issue with the signal leading to freezing and pixelation. This only happens in channels like YES and SNY which I usually watch for baseball games. It is not isolated and is present on every game. If I watch using the Xfinity Stre

Question

U

Just about every time I have spoken with an Xfinity agent over the phone, they are always trying to upsell me. There's no place on the website to downgrade anything. Even though they're billing me for an Internet speed that I didn't ask for I cannot

user_10awct

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14 hours ago

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HOW do I get an agent who can actually help me change my plan?

How do I get an 'onshore' agent who has a firm understanding of the English language, does not give out fake ticket numbers and confirmation numbers, and doesn't place you on a 'brief hold' for 38 minutes while they process a fake order? I spent almost 3 hours and spoke to 6 different people tonight

Question

R

No, the problem prevails. It is not an issue with my device so please let's not start with that or asking me to reset something.

rviteg

replied

14 hours ago

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R

Local Sport Networks in New York with signal problems

The channels for local sport networks in New York City have a constant issue with the signal leading to freezing and pixelation. This only happens in channels like YES and SNY which I usually watch for baseball games. It is not isolated and is present on every game. If I watch using the Xfinity Stre

Question