Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (447.9K)
JohnG I am having the same problems on my Apple devices connected to a router using Starlink for Internet access. My email accounts don't work Starlink. Can you please let me know where you make the change from Fetch instead of Push? Also, if
Blocking email access from Starlink
When I am connected to my starling router I cannot send e-mail from my MacBook / ThunderBird or any of my iPhones/iPads using the Apple mail app. I can receive e-mail, but I have to input the password multiple time on my iPhone/iPad. If I use direct cellular networking I have no problems sending or
Question
How do I sign into my email account? I have the app but it does not open (just spins)
Email login
I want to login to my home email [Edited: "Personal Information"] on my Office desktop
Question
I can look into your concerns further, @user_be6f71 if you can please send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard
Tried to lower my bill but now it's higher then before
I lowered my bill in January and the total was suppose to be $190, but in February the bill was 330' plus and I was told about being double billed and was told if would be normal, in March the bill is still 330 and I do not know what to do any suggestions?
Question
Howdy user_jxlfx5! I appreciate you coming to let us know you're experiencing something similar, and we'd love to help 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service ad
I had cancelled my Xfinity mobile account and I keep receiving messages of account closure
I had cancelled my mobile account. There was a final bill that was continuously being sent to my account. I have spoken with several account specialists in regard to cancelling my account and getting a courtesy credit for my last billing to finally close my account. The account never seems to get cl
Question
Plus this guy that came here is from Virginia only here because we had that blizzard. I said why you still here this is a joke genius probably making 75.00 hrly and just swinging me <Edited: Profanity>. <Edited: Solicitation> They need co
Residential account
So I am at my whits end with your technical support teams I am tired if being made a fool of. I call explain my issue I I guess they cant answer they hang up on me so now I have been without my internet for 5 days…. I downgraded my service to just internet cause paying 300.00 a month was more than I
Question
user_kfrkak That is odd for sure that a different phone got connected to the trade-in, but no worries at all, you came to the correct place to make sure you get the help you need with these trade-in issues. Have you, by chance, already been given any
Trade In Complaint
I am having a very frustrating experience with Xfinity regarding a trade-in that has still not been resolved after several months. On November 24, 2025, I traded in my Apple iPhone 14 Pro (Space Black, 256GB) and ordered Apple iPhone 17 Pro through Xfinity Mobile. Xfinity emailed me a shipping label
Question
@XfinityKei I changed it in January but I don't think I got the email
Tried to lower my bill but now it's higher then before
I lowered my bill in January and the total was suppose to be $190, but in February the bill was 330' plus and I was told about being double billed and was told if would be normal, in March the bill is still 330 and I do not know what to do any suggestions?
Question
neighborhood-level infrastructure congestion
I am continually have Internet issues. My monitoring of traffic shows periodical (many times per day) loss of packets ranging from 1 packet to MANY resulting in internet traffic loss for as short as a second or two, but more critically for upwards of 10 or minutes. This started months ago and was ge
Question
•
Your Home Network
turn my TV on I am contacting Gov.com and FCC
customer service
I have been on the phone with xfinity for 3 days on get my modem activated. It did not get done and they said they would send someone out. I called the modem manufacturer and they fixed my problems. how could 3 of your techs not fix it? Your customer service is awfull!!!!!!!
Question
All wiring checks just fine. We’ve had the box for 5 years.
DVR Pausing / Freezing
For the past ~7 months when playing back recorded programs the playback will freeze for several seconds up to several minutes. This will occur for a week or two then everything will work fine for a few weeks when the freezing will start to recur. Some days it’s fine and others it is terrible. Someti
Question
xfinity is the worst company to deal with I paid my bills today and I cant enjoy my teleivison.
customer service
I have been on the phone with xfinity for 3 days on get my modem activated. It did not get done and they said they would send someone out. I called the modem manufacturer and they fixed my problems. how could 3 of your techs not fix it? Your customer service is awfull!!!!!!!
Question
Good evening, @user_9sc8l1! Thanks for reaching out about the lines. We can help further with this. There is still work going on in some areas. If you reported this but we have not been out it may be because repairs to our network need to be complete
Downed lines from Fern
I have lines that are down still after the winter storm Fern. I have tried multiple times getting someone over the phone and I need a technician to come out. There are also lines that are attached to my house that have been disconnected from the storm. Please advise as soon as possible. Thank you!
Question
Thank you for posting on our community forums, Soulless_Senpai. I'm sorry to hear about the card payment options not working on your end. Have you reached out to your bank to see why it was declined? Or tried to use the bank account instead? You can
No cards being accepted.
2 debit cards that draw from the same bank account are being declined. Autopay was not going thru. Another card we tried was also declined, from a different bank. So this leads us to believe it's not a bank issue. Cannot call xfiniti directly due to service suspension or even to call my bank. What d
Question
Wow. Since mentioning FS1 when we try to watch the Tennis channel the channel will just change to FS1 by itself after awhile.
DVR Pausing / Freezing
For the past ~7 months when playing back recorded programs the playback will freeze for several seconds up to several minutes. This will occur for a week or two then everything will work fine for a few weeks when the freezing will start to recur. Some days it’s fine and others it is terrible. Someti
Question
Hi there, @Khansalman_999 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that you have not receive your phone and watch. Please be assured you reached
URGENT: Unresolved Lost Shipment – iPhone 17 Pro & Apple Watch – 14 Days Outstanding
To Whom It May Concern, I am writing to formally escalate an unresolved issue regarding an iPhone 17 Pro and Apple Watch that were shipped via FedEx with an expected delivery date of February 25, 2025. It is now March 11, 2025 — 14 days past the delivery date — and neither device has been delivered,
Question
Greetings, @user_793g39! Thank you for taking the time out of your day to reach out about the sent emails. Your email folders will store the previous 30 days of emails. If you moved them to their own folder, keeping or deleting them would be subject
How do I get a copy of my emails from 2011 - 2022
I need to get a copy of my old sent emails from 2011 - 2022. How do I go about doing that?
Question
When should I expect a reply to my direct message? 2 days already.
Cancel [Edited] service.
WHY IS IT SO DIFFICULT TO CANCEL. [Edited: "Profanity/Inflammatory"] I put in a request to cancel and it fell thru; no email no updates. Now i have two accounts; they billed me when their modem doesnt work correctly and required a tech to resolve it. Tech support is dense and in India. Doesnt unders
Question
Thank you for meeting us here in our community, @user_xns0gj. Congratulations on the new home. We're happy you're excited and are trusting us to be your service provider. I'll have to check to see what's been done. Or I may have to get a ticket opene
New house Xfinity unavailable
Own a brand new home and want to use Xfinity. If I search the entire neighborhood addresses they have access to Xfinity. House numbers before me and after me. Spent two hours with support getting nowhere. Finally a "supervisor" got on the line and I explained that this is a new house and she acknowl
Question
No, I have not had issues sending emails.
Throttled email error code 451 4.2.0
I use comcast email for my business and personal needs. My clients are getting bounced back or delivery incomplete messages with the error code 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 These clients have email me previously without any issues, and they are n
Question
@user_xg5pcn Thank you for taking the time to visit Xfinity Community Forums for help with your connection. I am sorry to hear you have been having trouble with troubleshooting and connecting with us. This is the best starting place. We can a
XfinityEva
commented
5 hours ago
to the conversation:
0
0
Can’t get help no matter what I do
My internet is absolute [Edited: "Language"] despite paying for one of the highest level of services. When I try to do their customer service “prompts”, because you can’t speak to a human ever, it says it’s my device. How can it be my device if it is EVERY SINGLE DEVICE IN MY HOUSE? This includes my
Question