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Messed up account
I have been with Comcast for years and am listed as a Diamond member. I currently have NOW internet but it is not recognized when I sign into my account to claim access to Peacock, it tells me I don’t have NOW service on the account. If I log into the NOW site it shows my service with the same accou
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Sign-In and Account Management
@XfinityChristy My email account has been mysteriously deleted and online support no longer answers.
Looping - Cannot access email
I feel like I'm looping in circles after signing in, but when I click to check my email, it loops back to the "landing screen". I see many have gone through this before, with various methods of corrections. Here is what I have done thus far - cleared browser cache, changed password, 2 different veri
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I already replied that I do not have a direct messaging icon when I sign into my account so I do not have an answer to my question.
I was issued a new lower priced plan after 1 1/2 hours on the phone with a Filipino and am still be charged the old plan.
Is there a way to send an email to Xfinity? About a month ago i switched plans, and i got an email confirmation from them. I would like to email Xfinity, to show them the plan change, to prove that they made a mistake. It seems to be impossible to find an Xfinity email address on their website. I wa
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Emails
I have contacted xfinity assistant and xfinity my email account has been empty for 3 days where are my emails
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thednbselecta Hi there! Is this still ongoing? If so we are here happy to help and work together on this!
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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Hey there, user_b4nec8! Thanks for posting on our XFINITY Community forum regarding the suspicious call you received. You may report this call to our Customer Security Assurance team at 888-565-4329 (8 a.m. - Midnight EST, 7 days a week) or fill out
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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@user_afbba8 I get to it by saying espn unlimited into my voice remote. I also have an account on regular ESPN.com where I am signed in. Try that if you can
espn unlimited
I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few
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Bill credit after canceling
My bill was paid on April 8 for $191.06. I cancelled service on April 10 and it was effective that day as I return the equipment. Shouldn't I be getting a refund?
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Billing
You're very welcome, @user_ih5qqm. Thanks for bearing with us and for being an XFINITY Member. Take care!
IMAP Password on 3rd Party Apps
IMAP PASSWORD NOT SYNCING is a repeated issue for Xfinity. The current one is dragging on for 2 straight days. I am unable to receive Comcast’s emails on neither Apple Mail or Outlook. Turning the iPhone off and on no longer fixes the issue.
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Update to Xfinity/Scripps standoff
Any updates to this issue effecting multiple channels?
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X1
user_rw4phl No, you cannot access Peacock if you are only using a TV box without Comcast Internet. To use the Peacock app, you need to have Xfinity Internet services. If you do not have Xfinity Internet, you can only watch Peacock on a computer, mobi
Xfinity network
I have a Xfinity coax cable box connection. I have a smart tv which I can connect to the internet via a 3rd party provider. Because I don’t use Xfinity for internet, I can’t use services like Peacock which is part of my Xfinity subscription. I get a message that I don’t have internet connection. Is
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I’m getting the imap pop up on my apple phone. I haven’t changed by password but asks for password and when I put it in it’s saying the password is incorrect. I’ve read what others were asked to do. I’ve removed the comcast from my mail app on my iPh
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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I literally just got a text with a code from Xfinity, followed by a voicemail from Dave requesting a callback. The recording mentioned that I might have been trying to access My Queue and that the line might have disconnected. I never requested assis
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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Hey there, @user_954040! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. That is a great question, after you cancel services with us, you will receive the prorated credit for the days that were billed within the b
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Bill credit after canceling
My bill was paid on April 8 for $191.06. I cancelled service on April 10 and it was effective that day as I return the equipment. Shouldn't I be getting a refund?
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