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Start up deposit fee.
When setting up and ordering my wifi box I was not disclosed of the deposit fee until I got an email confirmation/ bill.
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Billing
@XfinityThomasD Thank you. Sent DM with name and address.
Request to use my device with Xfinity ONU
Recently Xfinity put XER10 Router at my home. I want to use my own device with ONU. I have tried calling Xfinity support multiple times but were not able to resolve the issue. Looking to get support here.
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After it boots up is solid white
Xb10 gateway setup
Trying to setup my XB10 Gateway and I can’t get past the checking connection section. Fails with the message something’s not right. My old XB8 works fine on the same connection.
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Okay, thank you for that additional information. When you have the XB10 connected, what color is the light, when it is hooked up? Is it solid for flashing?
Xb10 gateway setup
Trying to setup my XB10 Gateway and I can’t get past the checking connection section. Fails with the message something’s not right. My old XB8 works fine on the same connection.
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Failed connection of Ring and Eufy cameras after switching to XB8 Gateway
A couple of months ago, I switched to the XB8 Gateway because Xfinity kept pushing me to upgrade. At first, my 3 outdoor cameras (Ring doorbell and two Eufy cameras) worked fine, but a week ago, they all suddenly disconnected. I tried troubleshooting—including splitting the 2.4 GHz and 5 GHz bands t
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Your Home Network
Hello there, I hope you are having a great day. Would you mention smart TV, are you referring to Xfinity Stream?
How do i activate nowtv?
When i took the cable box back...xfinitystream was deactivated but I do have xumo activated in other room , how do I get the smart TV activated?
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Pimamyar Thanks for creating a post. There are some equipment code changes we need to do to allow the use of your own router, and my team would be happy to look into it for you. Please send our team a direct message with your full name and address.
Request to use my device with Xfinity ONU
Recently Xfinity put XER10 Router at my home. I want to use my own device with ONU. I have tried calling Xfinity support multiple times but were not able to resolve the issue. Looking to get support here.
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Hi @user_wcu473,Sounds like some fun or relaxing times are on the way! Our team can help set up the survey for the line relocation. We'll need to gather some additional details via our secure direct message channel to get started on this. Please send
Need help moving buried internet cable in yard.
I am getting a pool installed and the installation site will be partially on top of where the internet line is buried in my backyard. How can I submit a request to have the line moved over slightly? I don't need to have the pole location or entrance into the house moved, just reroute the buried line
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I am in the primary account and it states I am a diamond member and have qualify with the services I have. It seems to be a back end glitch. Can you please assist?
Membership
My app says I am a diamond member but when I go to redeem a perk, it tells me I need to join to continue and when I pick join now it just loops back to the same message about joining again.
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Hey @user_x6m3sj, Thank you for visiting our official Xfinity Forums Community support page. From the sounds of it, we would need to schedule an In-Home Service Visit so a technician can provide a new drop line for service. We can most certainly help
Orange cable chewed
The orange cable got exposed closer to the box in my backyard and got chewed by animals, I need a replacement asap, lost my service
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Inbox not lowding
My inbox is not loading any emails from 4 days ago and older. Was fine last night and today only have emails from past 4 days. Sent messages etc are all good. Is the same on my laptop, iPhone and when I connect directly thru Xfinity website. Have restarted computer and modem.
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One option is to check all your connections again, one is to try to connect again and one is to schedule a technician because you don’t have internet to your house (which I do because my old modem still works).
Xb10 gateway setup
Trying to setup my XB10 Gateway and I can’t get past the checking connection section. Fails with the message something’s not right. My old XB8 works fine on the same connection.
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Funny this only is provided to new customers so they csn continue to shaft everyone else thats a loyal customer, time to find a new provider. Not like there is a shortage of these out there hah.
Signed up for $50 1Gig guaranteed for 5 years. Within 1 month - price increased to $60.
I signed up in February for $50/mo for 1gig internet. My march bill is $60, with a cryptic... Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I never made any changes.
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Hello, When you tap info button on Guide the record option is not longer there please bring this option back impossible to do much without it. Thanks,Dennis
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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@EG in xfinity website, my account says that the internet is pending activation.
gateway setup
wont connect, but the light is solid red. retail store people told me to replace a new one
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Working w/CSA Support.
Not Receiving Emails Sent From Gmail to My Comcast Email Address
The issue just started today, 9/11/26. A friend texted me that they received a notice from Gmail that their email to me did not go through. Here is the notification: I tired sending a test message from my own Gmail account to my Comcast email address and the email has not been received. Email was se
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Missing modem
I was sent a text message saying that our new modem was delivered and we can’t find it anywhere. How can I get a new one sent?
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Customer Service
Agree...why don't they have US Open tennis in the available Multiview options when it's being aired on major networks like ABC, ESPN, and ESPN2? Xfinity needs to fix this!
user_i0mp8z
commented
4 hours ago
to the conversation:
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Issues with Multiview
Multi view appears useless in Chicago area. I have tried to access it 10 to 12 different times with no games ever being available to multiview. I thought tonight with five college football games, two major league, baseball games and tennis at the U.S. Open Maybe there would be something available bu
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