Xfinity Community Forum

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No live agent. Can't call

Chat got disconnected. Can't reconnect to a different one

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Plan

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Greetings @chue1125, and thanks for posting to the Xfinity forums today, I hope this message finds you well. I am sorry that the agent was not more transparent, but when we are scheduling an appointment, before we can even see what times we have open

XfinityJeff

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5 hours ago

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Very bad customer service

I don't know why it's so hard to just answer a simple question when I ask it. I basically ask what the timeframe is for when the tech would be at my place and they won't even give me the time frame until I approve the appointment. How can I apporval an appointment when I don't even know when it is a

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I'm sorry, no, I am not seeing your reply about your CSA team.

user_d713vi

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5 hours ago

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Email not syncing

For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.

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WHY IS THIS HAPPENING?! We love the Create channel in our house. Wow! This is unacceptable.

user_512u5z

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5 hours ago

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Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

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Facebook is also lighting up with people who can't sync their Comcast email. Surely someone at Comcast has noticed this, right?

user_5bn7h1

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5 hours ago

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

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Very bad customer service

I don't know why it's so hard to just answer a simple question when I ask it. I basically ask what the timeframe is for when the tech would be at my place and they won't even give me the time frame until I approve the appointment. How can I apporval an appointment when I don't even know when it is a

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Customer Service

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Xfinity Support

We have no cord to plug in our home to the modem. We need a technician appointment anytime. [Edited: "Personal Information"]

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Customer Service

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@user_qai923 When you switched to STARTTLS and port 143 did it immediately resolve the issue and you could get incoming email? Joe P

joep63

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5 hours ago

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IMAP issues with Comcast since Nov 9th

On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu

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I am having the same issue. I have Outlook 365 and am using Windows 11.

user_fp53c0

commented

5 hours ago

to the conversation:

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

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I'm not sure if this method works anymore (YMMV). Try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Good luck ! Please let me know.

EG

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5 hours ago

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Gateway

When I go to active my gateway all it says is loading

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Here's some info for higher level support: $ telnet pop3.comcast.net 995 Trying 96.116.230.114... Connected to pop3.comcast.net. Escape character is '^]'. HELO Connection closed by foreign host. $ This shows that the pop3 server is not even attempt

Mellander

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5 hours ago

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POP3 Server Not working

Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.

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@user_dmtcg0 Are you using a VPN that shows different locations?

XfinityDena

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5 hours ago

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Incorrect Public IP Geolocation (Shows Ashburn VA Instead of Morgantown WV)

Hello, I’m having an issue where my Comcast-assigned public IP address is geolocating incorrectly. My physical service address is Morgantown, West Virginia, but my public IP frequently resolves to: Ashburn, VA New York, NY Newark, NJ This causes websites, maps, weather services, and search engines t

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@JL_ok @XfinityRoberto Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pub

EG

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5 hours ago

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Download Speeds (200-350 MBPS) Significantly Slower Than Purchased Speed (1 Gigabit)

I have 1 gigabit internet service with Xfinity. I have one device (a desktop computer) connected to the gateway via a Cat 6 ethernet cable with the network card running at 1 GBPS. There are no other devices (including wireless devices) connected to the gateway. Speed to the gateway is 1180 MBPS via

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I'm having same problem now for almost a week, i.e. Apple Mail no longer working on my MacBook Pro. Inexplicably, Comcast Xfinity e-mail and Google e-mail still work. Started when I moved to from Comcast cable connection in Michigan to ATT 5G

mwwink

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5 hours ago

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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How do I log into my email?

The previous tab on the homescreen is gone and I am not able to log in! This is super frustrating.

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Email

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@user_f3c797 I’m sorry to hear you're having issues with Xfinity stream. Our team is here to help! Can you tell us more about when this started, and what happens when you try to watch? Are you seeing any error messages or error codes?

XfinityKei

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5 hours ago

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Kindle

Can't watch my shows on my kindle on my Xfinity stream app

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Looks like Comcast is moving everyone to yahoo mail so hoping by doing so outlook will be able to connect

Capemayman1

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5 hours ago

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

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@user_05x30j These are great questions! We don't have an ETA at the moment and we'll be emailing or sending some sort of notification to all of our customers.

XfinityRaul

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5 hours ago

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Outlook 365 Email not connecting to Comcast Email servers

Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?

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@user_b71mfs thanks for taking time to follow up, and glad to hear you were able to get in contact with someone. Our team is available for employee support 7 days a week between 6am - 1am ET, also on Reddit if you happen to you use that platform as w

XfinityJustinC

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6 hours ago

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live agent

how do i speak to a live person?

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Sorry to hear it, @user_d713vi. Thank you for getting back to me! Did you see my latest reply with details about our Customer Security Assurance (CSA) team? That's going to be your next best step since none of the troubleshooting has worked yet.

XfinitySara

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6 hours ago

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Email not syncing

For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.

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