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Damaged pedestals
I need Forum agents to help me track to completion Ticket ID [Edited: "Personal Information"], which a Chat agent opened. The last time I reported damage, only Forum agents had the visibility and contacts to assure completion. Chat and Call Center agents weren't capable.
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Customer Service
Glad to hear you are fully up and running @paulvm. Anything more we could assist you with before we close out our conversation?
Xfinity Stream app not working on Roku
We have had xfinitity for several years and use the xfinity stream in other rooms. However, the xfinity stream app on Roku is not working...the error message it says states "Run into a problem while streaming and attempting to resume." This has gone on for a few weeks. We have tried restarting the R
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Same, user_zru3yt! We'll follow up to confirm it's resolved.
iphone and ipad dropping wifi every few seconds
Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big b
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I feel like we're getting the same repetitive response. We understand that you're working to get the stations back, but why has there been no compensation to the customer in the interim. I'm paying $240/ month for cable and internet and the main stat
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Apparently what you might have done on your end worked. The app is back online and working.
Xfinity Stream app not working on Roku
We have had xfinitity for several years and use the xfinity stream in other rooms. However, the xfinity stream app on Roku is not working...the error message it says states "Run into a problem while streaming and attempting to resume." This has gone on for a few weeks. We have tried restarting the R
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Peacock for Platinum
Hello, I am a Platinum member and I have lost access after my membership was incorrectly dropped. I have performed all the troubleshooting listed on this forum but still cannot resolve. Please advise
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Customer Service
Apparently what y'all did on your end worked. the Roku app is online and working. Thanks.
Xfinity Stream app not working on Roku
We have had xfinitity for several years and use the xfinity stream in other rooms. However, the xfinity stream app on Roku is not working...the error message it says states "Run into a problem while streaming and attempting to resume." This has gone on for a few weeks. We have tried restarting the R
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Box not turning back on
It was a huge storm on a Tuesday and it knocked my WiFi box completely off now it won’t turn back on is there a way I can get another box with out paying
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Your Home Network
Thanks. I'm thrilled with 10 minutes and am optimistic this is the fix. Fingers crossed.
iphone and ipad dropping wifi every few seconds
Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big b
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Xfinity Edge 2025: Does carrier unlock enable OEM Unlocking, or is the firmware permanently restricted?
I have a Motorola Edge 2025 from Xfinity Mobile. Motorola’s portal generated an unlock key, but OEM unlocking is still greyed out. Motorola says Xfinity firmware may keep OEM unlocking disabled even after network unlock. Can Xfinity please clarify for this model: once officially network-unlocked, do
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Devices
user_zru3yt - Thank you for sharing the steps you took, as that information may be helpful to other community members experiencing a similar issue. While 10 minutes is a great start, I'd like to make sure everything continues to work as expected. Ple
iphone and ipad dropping wifi every few seconds
Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big b
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@XfinityJorge Thanks for the direction! How long until I can expect a response from XfinitySupport?
Undelivered internet device
My internet device got delivered to the wrong address. Not an old address, but a completely wrong one. I can’t reach a customer service representative to fix the mistake and the AI representative can’t do anything to help.
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I *think* I fixed it. The gateway was configured for split bands, which Apple devices apparently do not like, getting confused between the two bands with the same name/log in. Options are to get rid of split band setting or name each separately and c
iphone and ipad dropping wifi every few seconds
Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big b
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Same on your end please... let me know what the tech visit reveals. Ill post back if I get anything.
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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@user_ca1a76 @XfinityRichard Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Upload speed very inconsistent
I have been having inconsistency with my upload speeds. Sometimes it will be 300+ and other time it will be 40 or less. I have an S34 modem. Please check the signal quality and confirm the correct configuation is on the modem. I am on the 2gb plan.
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I responded to your DM but haven’t heard back yet. Thanks
Device credit not being applied after 6 months of asking monthly and being told they will fix it.
I traded in an iPhone 14 Pro seven months ago for in iphone 17 during a trade-in promotion and I was to receive $23.05 a month credit on my bill every month for 36 months but it has not happened. I have contacted support every month since February when the bill comes, and every month a different age
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user_7nbki5, Thank you for reaching out and creating a new post. For the NOW Wi-Fi Pass, you can reach support via the Xfinity Assistant here: https://www.xfinity.com/xfinityassistant/. We don't have access to review NOW WiFi services here on the Xfi
XfinityVianney
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Cancel NOW WiFi
Cancel NOW WiFi pass
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