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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How do i get a xb10
i have 2000mbs download and 300upload. people in my town already have the xb10 even if they are 500mb down and 500 mbs up. Considering the xb10 is supposed to help with latency, heat, and the list goes on what does it take to get one. my work is thru the internet and found upgrading to xb8 was a bad
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Line repair
The internet line from my house to the main electric pole has come off. Would someone come fix it?
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Customer Service
user_7nudma Before digging in your backyard, it's essential to submit an underground utilities locate request to ensure safety. This request will prompt local utility companies to mark where their lines are buried using flags or spray paint. You are
Dig notification
We’re looking to plant some bushes in our backyard, some of which will be along our north fence. Just wondering if that area is safe to dig.
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You're certainly welcome, @user_ephq4h. Thanks for being an XFINITY Member. Take care!
The weather channel is not showing the local forcast for my area in Ypsilanti, MI 48197
The weather channel is not showing the local forecast for my area Ypsilanti MI and is instead showing the national forecast on both the bottom and local on the 8’s.
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Dig notification
We’re looking to plant some bushes in our backyard, some of which will be along our north fence. Just wondering if that area is safe to dig.
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Customer Service
Trying to pay bill
I have been trying to pay my bill online for a few weeks. I am directed to visit a store which I am unable to do. I’ve reached out 3 times to agents through Xfinity assistant and twice I was told the problem was corrected. The 3rd time I was told they couldn’t help me. My service is suspended, I jus
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Billing
No more problems. Thank you Frank.
The weather channel is not showing the local forcast for my area in Ypsilanti, MI 48197
The weather channel is not showing the local forecast for my area Ypsilanti MI and is instead showing the national forecast on both the bottom and local on the 8’s.
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If you do have problems with it when your wife is working from home again, we would be more than happy to assist. Feel free to post anytime, @user_ephq4h. Any other questions or concerns before we mark this as resolved?
The weather channel is not showing the local forcast for my area in Ypsilanti, MI 48197
The weather channel is not showing the local forecast for my area Ypsilanti MI and is instead showing the national forecast on both the bottom and local on the 8’s.
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user_b1fx5z Good day! Have you used the Xfinity app to help identify any issues with your TV services? Troubleshooting your video service using the Xfinity appOpen the Xfinity app.Tap the Services tab.Tap Troubleshoot TV issues.Tap the a
glitching tv images
There was a Xfinity/Comcast contractor working on our street about 2 weeks ago. We even go a message from Xfinity that work would be taking place and to expect an outage. Ever since we along with our neighbors have been experiencing glitchy tv images on all channels. You customer service is impossib
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erroneous multiple accounts
On June 9, 2026 I tried to upgrade my internet speed though the Xfinity website by logging into my account. The system made it seem easy and I just hit the upgrade button and went through the process of upgrading to faster internet. When I checked my email later, I discovered Xfinity had set up a ne
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Customer Service
Hi there and welcome to Comcast @user_pml7wa. Thank you so much for reaching out to us here on our Forum's page regarding your emails. You are in the right place and we are happy to assist you today. Is this happening on our website email server or a
Email from a specific sender forwarded directly to the trash folder
This past weekend, emails from a specific sender started being forwarded directly to trash without appearing in the Inbox. How can this happen and how can I reverse it?
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It is doing okay. Sometimes it has problems when my wife works from home but otherwise it is ok.
The weather channel is not showing the local forcast for my area in Ypsilanti, MI 48197
The weather channel is not showing the local forecast for my area Ypsilanti MI and is instead showing the national forecast on both the bottom and local on the 8’s.
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Our team is here to help. @user_fd4cv7 I would like to take a closer look at your account to see what options we have for your Peacock account. Can you please direct message me your first and last name along with your full service address
Activating Free Peacock
I am trying to activate my free Peacock subscription but when I go to my subscriptions page I get this error where the activate button should be "Activate your Xfinity service first for access to streaming services." My Xfinity service has been active for a couple years, so I'm at a loss to figure t
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user_cac9fc That’s great to hear you were able to get it working, especially since I know that took some time and effort. I’m really glad things are coming together for you. I completely understand your concern about billing, especially
Trouble activating free peacock for platinum member
I am having trouble activating free peacock for being a platinum member. I had a paid account through peacock, which I dropped about a month ago. I decided to get the free one that I'm entitled to, but I can't activate it when I get transferred to the peacock site. I used the same email for the paid
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Bad WiFi connectivity in my home
The layout of my walls creates difficulties with the WiFi signal. The extender I have is unreliable
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Your Home Network
@Bellatone What troubleshooting steps have you taken from your end? Have you performed a power-cycle to the cable box or a system refresh by chance?
30 second skip on remote
The page up/page down buttons were programmed for 30 second skip/15 second rewind on my remote when watching live TV. In the last week, those buttons are operating differently. The page up now jumps around 10 - 15 seconds forward and the page down rewinds about 30 seconds. Why the change? This featu
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Hello, @user_jey8pv Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon
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erroneous multiple accounts
On June 9, 2026 I tried to upgrade my internet speed though the Xfinity website by logging into my account. The system made it seem easy and I just hit the upgrade button and went through the process of upgrading to faster internet. When I checked my email later, I discovered Xfinity had set up a ne
Question