Xfinity Community Forum

Pardon me @user_pl4tqr I meant your TV box, not internet.

XfinityDemetrise

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5 hours ago

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Restore Home phone number

My name is Jim [Edited: "Personal Information"] at [Edited: "Personal Information"]. (loyal customer for MANY years) I visited the xfinity store a number of times this week to try and reduce my cable bill. In doing so they inadvertently disconnected my home phone service which I still wanted. My hom

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Hi there @user_pl4tqr Thank you so much for providing an update. I'm so glad that we were able to get your internet working and are in the process of resolving your home phone concerns. We are here to assist! :-)

XfinityDemetrise

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5 hours ago

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U

Restore Home phone number

My name is Jim [Edited: "Personal Information"] at [Edited: "Personal Information"]. (loyal customer for MANY years) I visited the xfinity store a number of times this week to try and reduce my cable bill. In doing so they inadvertently disconnected my home phone service which I still wanted. My hom

Question

user_ibuzgm, Hi! Thanks for reaching back out. I can understand how frustrating this situation is, especially since it’s been months and you were given a specific credit amount. I do want to help check the status of the $300 iWatch credit and s

XfinityGabriel

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5 hours ago

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Iwatch $300 Credit Promised. Still waiting.

Provided Xfinity actual written transcript of representative’s verbal assurance of CREDIT!! Never received. Still waiting.

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A credit on my account denied

Xfinity is refusing to refund a credit that I have on my account after I canceled my service.

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Billing

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@user_aeb4p0, Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entert

XfinityMarshante

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5 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

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Hello Gabriel, I just sent a direct message with my details. Thanks for the help!

user_005

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5 hours ago

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U

Water damage to node, tap, connectors, or ground block Nonstop lag spikes after storms even though technicians replaced everything

Hello I’ve been having issues for over a week now and it’s been very upsetting because I’ve basically been paying for internet I cant use. I've had three tech visits this week. Node, tap, and cables were checked and tested but I'm still getting lag spikes and packet loss in online games that started

Question

Hey there, @unixfreak. We see that this post is from a couple of days ago (thank you for creating a post to get started!) You mentioned another tech coming by today. Have they been out yet? We'd love to help if you still need us in any way, and our t

XfinitySara

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5 hours ago

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Tech put my connection on a private network among other nightmare visit

So I had a tech come out last Sunday only because of a single channel that I couldn't receive from my cable card device (MythTV - like Tivo). I so regret it. When he arrived he said he was going to have to run a new cable from the pole to my house - due to signal strength at the modem. Fair enough,

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dam23 Thanks for reaching out to us for help with the Yahoo migration of your folders concern. To start have none of them migrated or only a few? These are the limitations on folder migration if a few are missing that may be the cause: Your folders

XfinityEricB

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5 hours ago

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Folder migration

My folders from xfinity (comcast) email have not migrated to Yahoo. I need those files so how do I get them to migrate?

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I was FINALLY able to chat with a real person who was very helpful in working with me to resolve a couple of issues. If I remember correctly his name was Okbar. The first issue was one of my TV boxes was disconnected mistakenly. The second was to res

user_pl4tqr

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5 hours ago

to the conversation:

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U

Restore Home phone number

My name is Jim [Edited: "Personal Information"] at [Edited: "Personal Information"]. (loyal customer for MANY years) I visited the xfinity store a number of times this week to try and reduce my cable bill. In doing so they inadvertently disconnected my home phone service which I still wanted. My hom

Question

user_005, Hi there! Thanks for taking the time out of your Saturday to reach out. I can certainly undersand the inconvenience caused by dealing with this. Intermittent lag spikes after storms with clean speed tests are usually a classic sign of upstr

XfinityGabriel

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5 hours ago

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Water damage to node, tap, connectors, or ground block Nonstop lag spikes after storms even though technicians replaced everything

Hello I’ve been having issues for over a week now and it’s been very upsetting because I’ve basically been paying for internet I cant use. I've had three tech visits this week. Node, tap, and cables were checked and tested but I'm still getting lag spikes and packet loss in online games that started

Question

U

Water damage to node, tap, connectors, or ground block Nonstop lag spikes after storms even though technicians replaced everything

Hello I’ve been having issues for over a week now and it’s been very upsetting because I’ve basically been paying for internet I cant use. I've had three tech visits this week. Node, tap, and cables were checked and tested but I'm still getting lag spikes and packet loss in online games that started

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Customer Service

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Hello @user_26a0c0, Thank you so much for sharing the details and for walking through the troubleshooting steps you’ve already tried. We truly appreciate the time you’ve taken. Do you happen to have any spam filters, email rules, or forwa

XfinityMarshante

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6 hours ago

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incoming email from a family member at metrocast.net is blocked before reaching my comcast.net mailbox.

Email from a family member @metrocast.net is blocked before reaching my comcast.net mailbox. (It does not arrive in my inbox or junk folders.) The situation occurs periodically - every month or so - and persists for days before eventually returning to normal. If, during the periods when things don't

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Never received an answer . Basically remains unresolved and unanswered.

user_49b8ut

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6 hours ago

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U

Ongoing unresolved issues

Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.

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Ok! Thank you for the additional information. We'll need to look into this further to ensure we're helping you properly. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Cl

XfinityBenjaminM

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6 hours ago

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U

Ongoing unresolved issues

Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.

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I haven’t received the answer for my post. Cannot be resolved with any answer or follow up response

user_49b8ut

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6 hours ago

to the conversation:

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U

Ongoing unresolved issues

Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.

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We pay enough for xfinity please put kstu fox channel 13 back on

user_un0wn8

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6 hours ago

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No fox 13 in Utah.

How long do I need to wait to get fox 13 again?. If it is going to be much longer I will need to go to another provider.

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Accepted Solution

I returned a phone on April 10th received my refund on April 16th minus the payment of the phone. Received my new phone on April 9th. The returned phone was a new incorrect order. My account still shows my returned phone and my new phone active on my

user_49b8ut

commented

6 hours ago

to the conversation:

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Ongoing unresolved issues

Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.

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Hello, @jts23! Now that we've shared how to return our equipment, and helped backdate/complete the disconnection of your account, all is taken care of! I also sent you a DM with details regarding your final balance and due date, so don't forget to ch

XfinitySara

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6 hours ago

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J

Xfinity WiFi Cancellation

Hello, I reached out about a month back to confirm the cancellation of my wifi service. I was assured there would be no early cancellation fees as I will be combining households with another Xfinity WiFi holder. I had originally said I would need the wifi available until the end of the month, but I

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WXYZ

I'm dropping my cable right after NBA season if you still do not show WXYZ by then.

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Channels and Programming

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user_49b8ut Without providing any account information here. Can you elaborate on what billing/service issue you're having specifically?

XfinityBenjaminM

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6 hours ago

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U

Ongoing unresolved issues

Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.

Question