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Yes indeed, that is correct, user_xjwpqx.
Device credits and being charged for devices
When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?
Question
So I would likely see them on the 2nd or 3rd bill and would receive credits on that bill for the first two payments made on those two devices?
Device credits and being charged for devices
When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?
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Cable boxes
you are billing us for 5 and we only have 4. You need to fix ut
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Customer Service
swishpan Is this a setting you would normally have access to using your Admin tool? If so, have you enabled the admin tool access using the advanced setting tab in the Wifi equipment section of the Xfinity app?
UPnP Xfi
So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?
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Please give us a la Carter channels
Please list the prices for each and every one of the channels and allow us to pick and choose the channels that we want for instance, I don’t watch the Oprah Winfrey channel nor do I watch the Hallmark Channel why should I subsidize those channels? This will give you guys better methods for targetin
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Billing
À la cart channels
Please give us all the cart channels where we buy only the channels we watch and not pay and subsidize channels. We do not watch for instance, I do not watch Hallmark Channel. Why should I pay for it? I think you’ll find this topic is very popular with the consumers.
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Billing
Device credits and being charged for devices
When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?
Question
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Billing
I am incredibly sorry to hear about the persistent internet issues affecting your neighborhood and the extremely frustrating experience you've had with our support teams so far. I understand how vital a stable internet connection is, I understand you
internet keeps going down in entire neighborhood of 30 houses and comcast support will not dispatch a tech
Our entire neighborhood of 30 homes is experiencing significant internet issues where it keeps dropping every 10-15 minutes and then takes 5 to 10 minutes to come back up. Several of us have called in and they confirm noise coming from the signal from outside to the homes. However, they said our ser
Question
Bcrown We appreciate you sharing the resolution with us on the forums! We are always here to help if you should need us in the future. Have a good day.
amplifier replacement?
I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at
Question
Hello @timstack. Thank you for reaching out on our Community Forum. I would love to take a look at the account and get all of those phone numbers straightened out for you. Please send us a direct message with your full name and address so that we ca
Can't add New Payment Method to Moms account
Hello, I pretty much handle paying my mother's Comcast bill but my father who passed away a year ago is still the Primary account holder as per sign into xfinity.com. Mom and I are Managers. We did send Comcast death certificate so on the paper bill it does only show her name so that's correct. I ca
Question
So I bought a commscope replacement on a whim. When I went to replace it, the old unit had developed a clicking sound constantly, Swapped the power supply with the new one and it seemed to solve the problem. Lesson learned, check the power sup
amplifier replacement?
I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
internet keeps going down in entire neighborhood of 30 houses and comcast support will not dispatch a tech
Our entire neighborhood of 30 homes is experiencing significant internet issues where it keeps dropping every 10-15 minutes and then takes 5 to 10 minutes to come back up. Several of us have called in and they confirm noise coming from the signal from outside to the homes. However, they said our ser
Question
@patswin, thanks for confirming. It does seem like the issue is on the Disney++ side of things, but there is no harm in trialing some basic troubleshooting steps. I do not want to run you through anything that you have tried before, what steps have y
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
Can't add New Payment Method to Moms account
Hello, I pretty much handle paying my mother's Comcast bill but my father who passed away a year ago is still the Primary account holder as per sign into xfinity.com. Mom and I are Managers. We did send Comcast death certificate so on the paper bill it does only show her name so that's correct. I ca
Question
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Billing
Good day user_kndo0l 👋 I appreciate you taking the time to be part of our community! Anytime you disconnect your internet service while keeping your Xfinity Mobile lines active, you'll see a $25 per month mobile fee on future Xfinity Mobile bills. D
Xfinity support and billing are absolutely incompetent.
We have been trying for months to have anyone who can help. We had mobile service with xfinity, then the internet tripled in cost, so we switched to another xfinity plan, this orphaned the lines on the old internet account. This caused the mobile services to also triple in cost, as they started char
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Hi @user_0wq147, we understand how frustrating it can be to experience issues when trying to view your favorite shows. Our good friend @user_c2eq10, left shared some great troubleshooting steps above. Have you trialed any of those steps just yet?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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user_jhf2 Thank you for clarifying for us. If you try to log in at connect.xfinity.com, are you able to get logged in? If not, what error are you receiving? Are you by chance connected to your home network's Wi-Fi when trying to log in?
My email of [Edited: "Personal Information"] has not converted to yahoo and I’m unable to forward to an alternate email and now I can’t sign into. help please.
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Similar to those above, I have lost email service since Wednesday, December 3rd. None of my PC's or Apple devices function with any of my (3) Comcast addresses. Getting a imap.comcast.net access error. This has happened before and I was
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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You're in the right place @user_pvvcb4! Send us a quick direct message as we can only update shipping within 30 minutes of being placed. Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary Click the "Direct Me
Canceling pending order
I'm trying to cancel a pending order for an internet plan before its scheduled to ship but i cant find any information on how to.
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Greetings, user_xjwpqx! Thank you so much for choosing Xfinity and being part of our Forums' community. We’re really glad you’re here! That’s a great question. Here’s how it works: the device payment plan lets you spread the c
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Device credits and being charged for devices
When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?
Question