Xfinity Community Forum

@user_53wnt8 we want to look into this further Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. He

XfinityKam

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11 hours ago

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Comcast conduit relocation

I have an open 811 ticket for a drainage improvement construction project. The conduit has been identified and it is exposed. Ive been trying to get of someone from Comcast that can assist with the line to be relocated as it is in conflict with our pipe.

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Trying to pay my mobile phone bill

user_h857gr

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12 hours ago

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Mobile Phone Bill

I need to know why my mobile phone bill has increased tremendously for Jan Feb Mar 2026 from what I paid in Nov and Dec 2025

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Extremely frustrated to not have a network channel like ABC where many shows are broadcasted. Please make a deal with them. This is unfair to viewers paying for cable.

user_nvoure

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12 hours ago

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ABC affiliate no longer available

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p

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@XfinityMartyR WAN / public, or a LAN address ? If it is the former, go here; https://whatismyipaddress.com/

EG

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12 hours ago

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IP Address

How can I find my router's IP address?

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Hello @user_n9rh03 thank you for reaching out on our community forum, I know how important it is for your land line to be working. I would love to assist you with trying to get that phone up and running. Please send us a direct message with your ful

XfinityAbby

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12 hours ago

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Landline quit working weeks ago.

No dial tone and message says line in use. Checked all 3 phone and all okay. Cannot dial out. Home unit has power as do 2 satellite units

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My cell service isn't working

I recently changed my cell service to Xfinity. It has not gone well. I can sometimes send text messages and sometimes not. I also can only send outgoing texts sporadically. Very frustrating!

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Customer Service

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user_cdgfh5 Thanks for posting on our community forums. You can check how to set up third party email clients HERE.

XfinityDilary

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12 hours ago

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New Laptop - need an app password

I’m trying to set up my email account on a new device I recently purchased. It’s a Lenovo Yoga and I’m using Microsoft products .

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& i already spent 3 hours on the phone & on chats with multiple agents that would just keep redirecting me or hanging up on me. I need to be in contact with someone from either your engineering or construction department.

user_53wnt8

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12 hours ago

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Comcast conduit relocation

I have an open 811 ticket for a drainage improvement construction project. The conduit has been identified and it is exposed. Ive been trying to get of someone from Comcast that can assist with the line to be relocated as it is in conflict with our pipe.

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No, which is why I am here asking for help. 811 only said we needed to contact Comcast. We asked for a number to contact & it was only for the person that locates the line & he was no help either.

user_53wnt8

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12 hours ago

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Comcast conduit relocation

I have an open 811 ticket for a drainage improvement construction project. The conduit has been identified and it is exposed. Ive been trying to get of someone from Comcast that can assist with the line to be relocated as it is in conflict with our pipe.

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Completing live agent evaluation that did not display at the end of our conversation

I am looking for a way to provide both an excellent evaluation of a recent live agent chat for my account at ending with ...xxxx xxx 5076 9980 at address 1016 W Houghton St Santa Fe NM 87505 The usual pop up survey did not start and I want to make sure that is excellent work gets credited. Glen Duva

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Xfinity Compliments

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Fraudulent action taken by representative

I need to flag what looks like straight-up fraud by an Xfinity rep and see if anyone else has dealt with this. Last week, I called to cancel my service because I moved out of the area. For context, I had tried to cancel earlier, but was told by a rep to wait until I no longer needed service so I wou

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Plan

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@XfinityVictor since you are no longer paying Scripps to broadcast their channels, you should pass that money along to your loyal customers that are paying for these channels.

user_604ee1

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12 hours ago

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I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my

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Well it's good to know they are getting that report in, and I'm confident they'll continue to work on things 👍 We can follow up with you after a few days to see if any additional contact has been made, and if not we can certainly continue to work on

XfinitySeth

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12 hours ago

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Frequent Latency spikes / and loss of internet / looking for next steps

Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from

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I too am having the issue with KVIE 1.via xstream on roku. I have 3 roku, all have kvie issues. My samsung tv with xstream, KVIE works. KVIE 2 Seems to work

user_w5pk8l

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12 hours ago

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TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the

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Greetings, @user_kmbclx! Thanks for taking the time out of your day to reach out about your email box. I hope your trips were good ones! Did no emails come through at all or did you see a certain error message? Do you use the Xfinity email website or

XfinityRay

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12 hours ago

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i am going abroad and want to make sure my email is accessable

the last couple of times we went abroad both on and off cruises we had problems getting emails

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