Xfinity Community Forum

Exchange Xfinity NOW modem

How do I get a new working modem for Xfinity NOW? The technician was at my place this morning and confirmed my modem was broken but didn't have replacements. (He didn't even really seem to understand the Xfinity NOW program.) Xfinity retail locations will not swap it out and I don't think you can us

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Customer Service

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When is the launch date on Xfinity for this channel? It is already on YouTube TV.

mjaaa24

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18 hours ago

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New channel NBCSN

I heard today that NBC Universal is going to start the old NBCSN sports network again this fall. I hope comcast will carry it, even if it's in the more sports and entertainment package. After all,Comcast is owned by NBC Universal

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Follow up would be appreciated. I have unable to get this clarified or contact any xfinity staff members for technical support.

user_cgw535

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18 hours ago

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Clarification on Firewall Information

Hi, I am interested in learning what the firewall settings of my xfi gateway mean in plain english. For the three firewall settings we have: Maximum Security (High) LAN-to-WAN : Allow as per below. HTTP and HTTPS (TCP port 80, 443) DNS (TCP/UDP port 53) NTP (TCP port 119, 123) email (TCP port 25, 11

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Thanks for taking the time to post on our community forums, user_e10r69! Sorry that you're having issues staying logged in. To confirm, is this happening when trying to log into your email directly through the website? If so, you may want to check th

XfinitySean

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18 hours ago

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Email Question

When I login to my email account I have the option to stay logged in, however it doesn't work, even though I keep the page open. Why doesn't the "stay logged in button"work?

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Email Question

When I login to my email account I have the option to stay logged in, however it doesn't work, even though I keep the page open. Why doesn't the "stay logged in button"work?

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Sign-In and Account Management

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Hello @user_id2pw6 were you able to have all of your issues corrected while you was at the store?

XfinityDuron

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19 hours ago

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New Apple Watch activation issues

Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.

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Unable to log into email [Edit]

I can't log in to my account. Xfinity have been closed.

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Email

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Hello @user_8pvnyv, thank you for taking the time to leave a post. Since it’s been a few days, are you still needing assistance with your request, or has everything been resolved? If you’re still needing assistance, we're here to help.&n

XfinityMarshante

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19 hours ago

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Cancel mobile phone service with Xfinity?

Good Day. How do I cancel my mobile phone service with Xfinity?

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This post is sad , I’m having same trouble with no sim no cell an it appears no one to help . I have been a couple months . I tried calling Xfinity direct and it turns out to be a bad idea as it’s a third party that tried to sell me another older wat

user_id2pw6

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19 hours ago

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New Apple Watch activation issues

Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.

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Hello, the Peacock Premium still won't activate. Ticket: ECM0017784465 was opened on Thurs., 11/13. I've tried everything on my end. Let me know if there is anything else I can do.

user_yxcxw5

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19 hours ago

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peacock subscription activation impossible through Xfinity site.

Has anyone ever fixed this? I see a ton of questions and complaints about this all over the internet but no actual fix of the issue. I spent 5 useless hours on chat and on the phone with Xfinity customer service yesterday. Seriously the worst customer service experience of my life. Absolutely no one

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Hello, @user_a474pz, did you previously have a free Peacock subscription before signing up for a new promotion?

XfinityMarshante

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19 hours ago

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Free peacock premium LIES

I’ve been going between xfinity and peacock for a week. “I will be sure not to transfer you to another agent to make you repeat everything” and yet I was transferred more than 3 times in every single call. One call I was transferred 5 times and the last two never told they were moving me along to be

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Hello @AZ2Rt_ thanks for reaching out! @BruceW has provided some extremely helpful information as well as links to assist with your concerns.

XfinityQuemekia

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19 hours ago

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Xfinity comcast.net email transition to Yahoo email.

Hello, I just became aware recently my comcast.net email will be moved to Yahoo. I have six (6) comcast.net emails. Which of the six (6) email addresses will receive the notifications? Thanks

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user_pmp3fe That is not one I heard of before, and I understand your hesitation! Thank you so much for letting us know about this interaction. If you even need to confirm if this is in fact us, you can always call directly our 1-800-Xfinity number. A

XfinityAmandaB

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19 hours ago

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Possible Xfinity Scam

I've been getting phone calls from someone claiming to be from Xfinity they said I have a security issue with my internet modem. The said foreign Ips are logging into my modem. He didn't even know I'm not using an Xfinity modem. He said he was going to disconnect my modem and wanted me to log into m

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I have a new contract I’m not sure about the next gen. I have the gigabits of internet one of the fastest speeds. My contract states I have peacock premium for 24 months. Yet I haven’t even been able to have a month yet.

user_a474pz

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19 hours ago

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Free peacock premium LIES

I’ve been going between xfinity and peacock for a week. “I will be sure not to transfer you to another agent to make you repeat everything” and yet I was transferred more than 3 times in every single call. One call I was transferred 5 times and the last two never told they were moving me along to be

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Any suggestions for this issue?

user_x83vuw

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19 hours ago

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Can't connect to this network

The network does not connect with my laptop

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It is simply because of the bulk agreement with your community.

XfinityDuron

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20 hours ago

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Definition of Bulk Video

I am interested in switching to NOW internet service. I do live in a community where Digital Starter and Expanded Basic service is provided via Bulk services, but I pay separately for my internet. Can you advise the restriction rules regarding "bulk video"

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Well, it depends on how one views it. I do believe it's a breach of contract. The link you provided earlier in this thread, it stated FCC did perform speed tests so that gave me an idea, I can file a complaint with FCC because Comcast failed to provi

user_4a1oy2

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20 hours ago

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Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

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@Anon186741, thanks for keeping us in the loop. Would you mind informing me of the make and model of your device, as well as the app that you are using to access your email?

XfinityJustinM

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20 hours ago

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Comcast email problems

I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under

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The problem is still occurring. I have checked to ensure on the IMAP protocol correct port (993) is still showing and the correct server (smtp@comcast.net)has not changed. I have deleted the email account twice and reconnected twice. However on the s

Anon186741

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20 hours ago

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Comcast email problems

I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under

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Billing before Activation

Hi, I ordered Xfinity Internet and received the XFi gateway recently. However I don't plan on activating my device until 1st January, as I am travelling abroad. I have reported this multiple times to Xfinity Chat Support. However, a bill has been generated on 22nd November with auto-pay scheduled fo

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Billing

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