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I signed up for a five year plan at $55 per month. Suddenly my bill increased to $85 after 15 months. Now they claim I was not signed up under that plan. This is the third time this company has been deceptive and lied to me. Of course they choose a t

user_Fedupwithlies

commented

9 hours ago

to the conversation:

Three agents just lied to me about a 5 year plan deal and now I'm locked into a higher rate

So when my previous contract expired in April and I signed up for a new internet contract with a $5 rate increase, the agent promised me a 5 year contract with this new rate and that an email would be sent to me once that 5 year contract was in place. That was almost two months ago. I have chatted w

Question

Hello @Anonymous, and thank you for reaching out to us on our Xfinity Community Forum! You've definitely come to the right place for help. 😀 To make sure we provide the most accurate information, could you let us know which service you're referring

XfinityMelinda

commented

9 hours ago

to the conversation:

Disconnection time

How long after canceling does it take to cut off service

Question

Hey there, @user_uaxrrp, thanks for reaching out through Xfinity Forums regarding your Wi-Fi connection with your TV. We are a team of live agents and are happy to help. Can you provide more details on the issues you are having with your connection?

XfinityJeniece

commented

9 hours ago

to the conversation:

WiFi not connecting to tv

How can I speak to someone

Question

Concern moved here.

commented

9 hours ago

to the conversation:

Transfer Account Ownership

Hello, I need to transfer my xfinity NOW account to my roomate because I am moving out.

Question

Hello user_ncw3sw, thank you for posting here in our Xfinity Community forum. I'm sad to hear about your experience, but I am here and happy to assist you. Did anything happen recently to cause the reception issues you are experiencing? Like a power

XfinityJeffB

commented

9 hours ago

to the conversation:

Poor reception

I started having terrible tv reception yesterday September 19. My "cable" tv picture appears to be from an antenna. The picture and sound break up. Some channels won't even open due to connectivity issue. I have tried calling and e-mailing Xfinity. All that I get is a useless AI assistant. I believe

Question

I signed up for the five year locked rate at $55 per month, and suddenly my bill jumped up to $85. Now they are claiming I didn't sign up for the five year locked rate. This is the thrid time this company has lied and deceived me. And they choose to

user_Fedupwithlies

commented

9 hours ago

to the conversation:

Three agents just lied to me about a 5 year plan deal and now I'm locked into a higher rate

Question

Is it possible to view NBC on Xfinity stream live tv?

user_nbka2e

replied

9 hours ago

to the conversation:

I am getting frozen screens,pixellation ,mainly on NBC

happening on multiple TVs simultaneously; rebooting router, deleting reloading app no help. Looking through entries, it looks like this problem is fairly widespread. Is there a fix , seems like a network congestion issue.

Question

Transfer Account Ownership

Hello, I need to transfer my xfinity NOW account to my roomate because I am moving out.

Question

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Customer Service

yes all the relevant ones to the issue im facing

user_u134y6

replied

9 hours ago

to the conversation:

Internet intermittently disconnecting

TV connection to internet will drop suddenly for a min or few mins, also seeing ping spikes when gaming

Question

No , I can try that later; we never use that app. You think that might help?

user_nbka2e

replied

9 hours ago

to the conversation:

I am getting frozen screens,pixellation ,mainly on NBC

Question

@FlaLove @XfinityChelseaB The XER1O does not support bridge mode....

commented

9 hours ago

to the conversation:

Unable to place modem in bridge mode to use own router/access points - need local technical support contact

Helping a neighbor out with this, this is not for my account. I have already enabled Admin tool access vis the Xfinity App. Still unable to access modem direct via IP. Page loads but tells us to goto the App. The offshore support has burned 3 hours of my time "diagnosing" the issue only to: Create a

Question

Hey @user_ozmq9n, Thank you for visiting our official Xfinity Forums Community support page. Please accept my most sincere apology for the experience you have encountered, but once the Comcast Email has been deactivated, we do not have any tools in p

XfinityDemitrius

commented

9 hours ago

to the conversation:

Request for escalation — temporary routing of one message to deleted Comcast email address

Hello, I’m looking for help with an unusual but very specific problem, and I would appreciate having this escalated to someone familiar with Comcast’s email platform rather than ordinary account troubleshooting. I am a current Xfinity internet customer and have been a Comcast/Xfinity customer in one

Question

Dangerous cable potentially, definity not ok

So Comcast was today out in my backyard for some reason or other. Pulled 2 yellow lines and later, swapped them with black ones or something like that, I am not sure what they actually did. The result is a diagonal line pulled from the post across my back yard and deck to the neighbor's box. This li

Question

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Customer Service

Thinking of cancelling tv streaming. CN I keep internet home phone and voice messages

Thinking of cancelling tv streaming. Can I keep internet home phone and voice messages

Question

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Billing

Good day user_jx2k5c, and thanks for coming to our community for help with your Xfinity Mobile concerns. We hate to lose you as a member of the Xfinity Mobile family, but more than anything we want to ensure any request you have is handled smoothly �

XfinitySeth

commented

9 hours ago

to the conversation:

Zip Code not matching new service

Hi, I am attempting to transfer my mobile line to a new servicer. The new service is telling me that the zip code on my Xfinity account does not match the zip code I have given them. I don’t know what other zip code it could be. Help please! Thanks!

Question

user_mb87tu thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had an issue with getting a menu to load on your Xfinity video box. Can you share with me what troubleshooting steps you have already att

XfinityMarcus

commented

9 hours ago

to the conversation:

Menu won't load

I've reset my xfinity box. Menu shows "this channel should be available shortly" but has not for over 15 mins.

Question

grandpaninja Hello, are you still havoing issues with your TV not showing the TV line up?

XfinityVictor

commented

9 hours ago

to the conversation:

some one talk to me

my tv shows no channel line up and can not look a few hrs ahead? how do i fix it

Question

@user_gnd7lt A great option to get your Xfinity TV service refreshed is through the Xfinity App using the Xfinity TV troubleshooting section. Are you getting an error message or code when attempting to access your Xfinity TV content on the Xfinity St

XfinityBradM

commented

9 hours ago

to the conversation:

Sinking on roku

Need to refresh so we can watch on Roku

Question

Local channels

I can’t get local channels in my Xfinity Stream app.

Question

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Xfinity Stream Website

Concern moved here.

commented

9 hours ago

to the conversation:

how do i get a 5 year locked in price on an current account

I already have an account for wifi with xfinity and want to get a locked in price for 5 years like they offer for new customers. How do i do this?

Question