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Can’t access member benefits
Hi. I am another diamond member that gets Sorry, you’re not eligible to redeem benefits This has been happening for two weeks now and nothing seems to get it to work. What is Xfinity doing to help us all out here? Thank you.
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Customer Service
Billing date
My billing date was always at the end of the month. This month (November) it’s the 10th. Just wondered why.
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Billing
Xfinity Streaming missing some DVR RECORDINGS
Check Your Network Connection: Ensure your device is connected to the internet. A stable connection is necessary for the app to function correctly. Sync Your DVR: On your X1 TV box remote, press the Xfinity button, navigate to the gear icon for settings, and select "Device Settings." Scroll down to
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Xfinity Stream Website
billing promotional issue
I am looking for assistance from an official corporate employee regarding a promotional rate issue on my account
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My internet has not been working since Nov 2, 2026 . Technician was scheduled twice but did not show up.
My internet has not been working since Nov 2, 2026. A technician was promised to come to my house on Wednesday, November 4. That never happened. Another appointment scheduled a technician for Friday, November 6. I stay home and waited. I received a message that the technician was here but no one was
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user_kl9e1n Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
Request to waive $100 technician visit fee
Hi, I had a technician visit after internet issues. I had already diagnosed that my own modem was the likely problem and asked Comcast to confirm. They said they cannot see the signal and sent the technician home. The technician verified the modem was defective. I understand the fee can apply for cu
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service at my address
I moved roughly a year ago and had to cancel my Xfinity service because the sales website said my new address was not covered. Starlink is beginning to outprice me and I would like to move back to Xfinity. According to the FCC Broadband map my address is served by Xfinity. I would like to get this c
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user_5he56u Are there reports you are getting about known issues in the area when your service goes down? Just want to confirm if it's due to work in the area, or if it's just your service we need to troubleshoot.
Internet out
Ever since I purchased Xfinity it seems like it’s an every other day occurrence that it goes out due to repairs. Is this an every day thing?
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Codes don't work
I can't login and the codes provided don't work
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Sign-In and Account Management
NBC AGT & The Voice Sound randomly disappears in recordings.
Recordings on NBC every week of The Voice & AGT the sound disappears for seconds every few minutes. No other NBC programs or any other programs on any other channel do this.
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Channels and Programming
If you don't return it, they'll make you pay for it.
Old box
Moving to new location that required a spectrum box can I throw out and stop service of WiFi box or do I need to return the old box?
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XFINITY AI AUTOMATED SYSTEM
It is absolutely unacceptable for an ai automated system to hang up on me when i am trying to speak and being a person that has a stutter and needs more time to speak it is absolutely horrid when i can’t be understood and when i request to speak to an agent several times i am unable to do so and l g
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Customer Service
Internet out
Ever since I purchased Xfinity it seems like it’s an every other day occurrence that it goes out due to repairs. Is this an every day thing?
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Customer Service
user_4bwhj9 thank you for using the Xfinity Community Forums page to reach out today. I understand you have come across some concerns with redeeming your membership perks. Let's get this fixed for you today. Please send us a direct message with your
When trying to redeem membership benefits I get "Sorry, you’re not eligible to redeem benefits"
I log into my primary account and when I try to redeem benefits or look at all of the benefits i get "Sorry, you’re not eligible to redeem benefits". I am a diamond member and this worked up until about a week ago. I have also emptied my cache. I spent about an hour on with support chat only to be t
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
moving to use my own router
Hello! According to this new article https://www.xfinity.com/support/articles/member-owned-router-fiber-internet we may be able to move away from the xfinity owned equipment and move to our own router, finally. How can i go about validating my area supports this and moving in this direction?
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I have been having this same issue for three weeks. I've called support twice now. I am also on Firefox. I refuse to sit and go through this song and dance again. Ya'll need to fix your [Edited: “Profanity”]
Xfinity stream has started to constantly sign me out and promp to sign back in
this has just started this week - it worked normally last week - this is using a web browser on a PC I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue
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typhune Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if n
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moving to use my own router
Hello! According to this new article https://www.xfinity.com/support/articles/member-owned-router-fiber-internet we may be able to move away from the xfinity owned equipment and move to our own router, finally. How can i go about validating my area supports this and moving in this direction?
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