Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (521.7K)
user_zwp6kn MY team can help you with your internet concerns today as we want to get this resolved as soon as possible. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the&
Unresolved Signal Issue Since August 25 – Request for Escalation
I need assistance escalating an unresolved internet service issue. An Xfinity technician visited on August 25 for a signal problem and told me that another technician/team would follow up within approximately one week. That follow-up never occurred, and I received no communication from Xfinity. My s
Question
@user_i2te2e I did not get a message to move my Comcast email to a yahoo email and now my Comcast email will not populate to new messages since July We can't help you unless you give us more details. How are you trying to access your email? thro
Never received message to change Comcast email to yahoo
I did not get a message to move my Comcast email to a yahoo email and now my Comcast email will not populate to new messages since July
Question
Cancel my service effective September 17, 2026 - need written confirmation
Hello, I'm moving out of my service address and need to cancel my Xfinity Internet service effective September 17, 2026. I do not need to transfer service to a new address. I will return the leased gateway myself within 30 days of the disconnect date. Please send me a direct message so I can verify
Question
•
Customer Service
What do I do if the shop manager initiially says she can give a receipt for XB10 return but after she processes it says she cannot
She says the only thing I can do is take photo of her computer screen showing no equipment on my account (which I did) and refuse to give me a handwritten signed receipt
Question
•
Customer Service
@mmhusky @Again No, I was too shaken up, and he did not have a front license plate on the van. I do have the names of the road he was on and the approximate time to give to xfinity, so they can address their employee's behavior while driving a com
Reporting xfinity worker road rage incident
An man in an xfinity van engaged in road rage after nearly changing lanes into me. I honked to let him know I was there, and he started gesturing, flipping me off, honking and tailgating me. He followed me for nearly a mile until I turned quickly onto a side street to get away from him.
Question
@XfinitySeth @user_d6b2dn At some point you will have to migrate to Yahoo! Mail or lose your @comcast.net email address when the Comcast email servers shut down. The migration right now is continuing slowly, but it is ongoing.
Do not want to switch to Yahoo [Edited]
i do not want to switch to yahoo for my email\ [Title Edited: "Personal Information - Email Address"]
Question
Thank you for relaying this concern. I will be sure to send this up the chain about better ways to handle phishing concerns. I hope you have a great weekend!
phishing
From Customer service Comcast/Xfinity Dear user, Our Security and Privacy Policy and Terms of Service were modified last month. Please be aware that on JULY 6th, 2026, the Comcast/Xfinity email system's legacy versions will be decommissioned. You will need to accept the new Terms of Service before J
Question
@user_jj5124 Yahoo sucks. I do not get pic files sent via my iPhone and Yahoo is loaded with adds. I would like my 2 email accounts restored to Comcast, I do not care about past emails as I have those stored. At the time I switched, I
XFINITY RECOMMENDED SWITCH TO YAHOO EMAIL
I switched to Yahoo email at Xfinity recommendation. I worked on my computer and phone horribly. Deleted it I think but not sure it is entirely gone. Need to find out how I return to email program I have been for years with Xfinity. I'm a customer since 1997. Spen 40 minutes with chat with no help a
Question
Hi there @user_fz5y1e! Thank you for reaching out, so sorry to hear your PS5 is giving you trouble today. Are your other devices (like your phone or smart TV) able to connect to the Wi-Fi right now, or is the entire internet connection down? Are you
Internet out
My WiFi connection to my PS5 is not working at all. I have troubleshooted my WiFi, I’ve restarted my router multiple times, I’ve tried boosting my PS5 connection multiple times, restarted my PS5 multiple times, and nothing is working.
Question
bagger1956 Hello, are you still having issues connecting your boxes?
Help getting my remote boxes working
Swapped out my very old DVR for the cloud based 4K box and I can’t get the two old style remote boxes to connect.
Question
comcast email
Recceived notice several months ago that comcast email would switch service to yahoo after reminder notices. Still waiting for any kind of followup. What's going on with this?
Question
•
Customer Service
Expired Peacock Code
Peacock Premium was included with my Xfinity plan, but we missed the 90-day activation deadline. The activation page now just sends us to Xfinity Assistant, which sends us back to the same activation page. We cannot find a way to activate the included Peacock benefit. Can an Xfinity employee please
Question
•
Customer Service
Great question, SuzyQ924! At this point in time, it is not possible to switch back to the Comcast email platform if you have already accepted the migration with the Yahoo terms. You can learn more here at XFINITY Upgrade Email FAQs underneath the se
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
Question
Actual or reat internet speed rates Mbps delivered as measured by Ookla.
Want to see if anybody had measured actual Mbps speeds delivered as measured by a third party like Ookla. We are on a purported 2 Gig plan supposedly having speeds up to 2 Gigs. Actually download speeds as measured by Ookla is 425 Mbps. Wonder if we drop to a 500 Mbps plan what would the actual down
Question
•
Your Home Network
Hello @user_j4z25k thank you for reaching out on our community forum! I can understand how lagging internet can be frustrating. Have you attempted any troubleshooting steps with the Xfinity assistant? Also have you rebooted your modem?
Recent enhancement
I got messages last week about enhancements happening in my area and was without service for a few hours. I received another message that the enhancements were completed. Ever since then my service has been worse. Most noticeably when gaming. Lots of lagging and being disconnected once or twice ever
Question
Hello @user_8typp6 thank you for reaching out on our community forum! I can understand how frustrating it is when a package gets lost, especially with your trade in device. I would be happy to look into this for you. Please send us a direct message
Trade-In Promo Escalation: Package Lost in Transit by USPS (Pre-Paid Label)
My device was mailed within the required promotional window using the Xfinity-provided prepaid USPS label. I have a post office receipt proving the initial acceptance scan, meaning the device was successfully surrendered to the carrier. USPS tracking shows the package is lost in transit. Because Xfi
Question
We are hoping this issue gets resolved soon.
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
Question
Hello there, just wanted to follow up to see if your NFL Sunday Ticket issues has been resolved?
NFL SUNDAY TICKET
Ordered the NFL Sunday Tickrt today. Received a confirmation email that I’ve been charged the $240. It appears to be active on my smartphone but not on my tv. What do I need to do?
Question
Hello I hope you are having a good day. If you would like to speak to a live agent you will need to dial 800 - Comcast for assistance. However, I'm sure we can get the job done here if you give a chance. Do you want our assistance, or will calling yo
XfinityDuron
commented
8 hours ago
to the conversation:
0
0
Call Me Regarding BILL
I have asked repeatedly to have someone call me... [Edited: "Personal Information"].
Question