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Hi user_a982d3, thanks for dropping a comment here on the community forums! I'm sorry to hear that you weren't provided all of the requirements and details involved with the promotional credit. Our team would like to take a closer look at the situati
Accepted promo phone monthly $$, but inputted wrong by support - now charged full rate
Support sold me on a $400/device promo last November and I upgrade 2 devices for the kids as they had really old ones. Doing a chat with support just now, the support that "helped" me added both phones at the standard rate! - I was offered a $30 credit - denied that. I unfortunately havent looked at
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Emails blocked
How can I whitelist all emails from a domain? Recently emails are being blocked, I"ve changed nothing. They have said Xfinity has blocked them.
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Email help
Can't access my comcast.net email. Help. I cancelled my Xfinity/Comcast services. They said I can still use my comcast.net email. They said I can use Yahoo mail to get my comcast.net email. That does not work.
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Free subscription
Ive been having the streaming channel mgm and now that I have to switch i don't have that channel anymore what can I do can it be added back free
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Xfinity Stream Website
Last watched and option to view just HD
The new update took away the last watched option or at least it’s not on the screen when watching Xfinity Stream. Also, channel list there is no HD only choice. Not the greatest update Xfinity👎
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Xfinity Stream Website
overcharged81 Is now a good time to send the verification code over?
Accepted promo phone monthly $$, but inputted wrong by support - now charged full rate
Support sold me on a $400/device promo last November and I upgrade 2 devices for the kids as they had really old ones. Doing a chat with support just now, the support that "helped" me added both phones at the standard rate! - I was offered a $30 credit - denied that. I unfortunately havent looked at
Question
user_pf9452 thank you for using the Xfinity Community Forums page to reach out today. Your equipment activation would require the app to complete activation, but this app also gives you the functional ability to manage your network right from your fi
Can one activate a new modem without downloading the Xfinity app?
We got a new modem sent to us, but it seems to require the Xfinity app to activate it. We DO NOT want to download another app, nor use ANY app that says we MUST allow continually sending our private information and usage to third parties, which this app does. We're seeing that more and more with app
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Upgrade Service
Currently paying $99 / month, paper bill, no contract, pay manually every month. I have an SB8200 going to a PFSense firewall (Gb) ports and use managed L2-L3 switches and utilize 4 Ruckus APs in the house. I would like to upgrade to Gb and still get a paper bill, 5 year lock and pay manually. Looke
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Your Home Network
Now Xfinity=WORST Streaming App
Compared to ALL other streaming apps I use, Xfinity's ridiculous "update" wins the badge for WORST. Sad too, since most of my friends have canceled cable – now I may do the same. Showing such utter disregard and distain for us users = really shameful. please fix NOW or lose subscribers
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Xfinity Stream App
This is the worst app ever!!! it is like they looked at everything that was great about the previous app and removed it. Just trying to watch college football and the guide only says "College Football" how am I going to find the game I want with out
Xfinity Stream iPhone app update SUCKS
I HATE the new version of the iPhone xfinity Stream app. I can no longer view my favorite channels in the guide and can’t search by channel name or number anymore. Every time I use the app, I find another feature that has been removed. The update was poorly thought out. Please fire everyone involved
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Xfinity Stream Uodat
The update is terrible. Bring back the old Xfinity stream app!
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Xfinity Stream App
Hello, user_42qn10! Absolutely, moving comes with a lot to take care of, so we’d love to help make transferring your Xfinity services to your new home as simple and seamless as possible. We truly appreciate you wanting to take Xfinity with you!
Moving houses
Hey, I'm moving to a new house on 19th November 2026. I need to stop the connection in my current house and move. I don't see a way to do it in my portal, please help me, how I can give back the modem in my current place and get it in the new one
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replace XB7 with member owned router on NKFN11AEL ONT fiber network
I have Xfinity EPON fiber service with a separate NKFN11AEL ONT and a rented XB7 gateway. I am trying to replace the XB7 with my own TP-Link Deco mesh router system. I have already spent considerable time with phone support. They attempted to register the MAC addresses of three different Deco router
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Your Home Network
Apple Watch Rebate not applied
On August 1st I went to the Xfinity store to get 2 new phones. I was told about the Apple Watch promotion since I was a Diamond Member. The store employee was not able to apply the rebate code but promised me a ticket was filed and the rebate would be applied. It is now November. After 6 visits to 2
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Devices
@aquarian60453 At some point, Xfinity is grand-fathering its email service. You will need to either transition your Xfinity email over to Yahoo, or make some other provision for email. As stated up-thread, supposedly everyone will be tr
How to Switch to Yahoo [Edited]
How do I switch to Yahoo email? [Title Edited: "Personal Information - Email Address"]
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Hi @CluelessInSeatl,As @strega7, you'll need some additional help from one of our support teams to help activate your modem without the Xfinity app. You can always call as suggested, but our team is here to help if you need it! Just send our team a d
Can one activate a new modem without downloading the Xfinity app?
We got a new modem sent to us, but it seems to require the Xfinity app to activate it. We DO NOT want to download another app, nor use ANY app that says we MUST allow continually sending our private information and usage to third parties, which this app does. We're seeing that more and more with app
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Agreed totally. Whoever designed this should be fired. And whoever decided to get off your "Favorites" is a total idiot.
user_450915
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Please rollback Stream app redesign!!!
There are so many frustrating issues with the new stream app! You may think they are dumb but they aren’t to your actual users. It’s embarrassing to say “powered by common sense media”!!! I’m a product manager and was a QA many years ago. Did you research these changes with actual customers before y
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