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user_vi4x96 Appreciate the additional details on this. Just to make sure that we are on the page with the situation, you have already completed the bury process. Thank you very much for all of your time and patience with this process.
Mark Underground Cable
I need the underground cable marked for my landscaper who will be doing some digging and edging around the house.
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Customer service
I had the worst experience possible with xfinity last night. After being a customer for 10 years I was passed around to departments like a hot potato and nothing still got solved. I literally wasted 4.5-5 hours of my life and time going back and forth with the employees and 4 or 5 different departme
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Customer Service
Erroneous Stolen/Blacklist Block After Paid-Off Device and Account Closure
Hello Xfinity Support Team, I am writing to request an immediate escalation to a Tier 3 technical support specialist or an Executive Care team member who has direct database write-access to the GSMA Blacklist Registry. My device has been erroneously blacklisted as "lost or stolen," and standard cust
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Devices
Live chat agents support
Hi! Everyone, I was just wondering about changing my Internet speed. So I chatted with one of this live chat agent supports from Xfinity. The agent [Edited: "Inflammatory/Profanity"] logged into my account and changed my entire contract and everything without even my consent and authorization. I cle
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Customer Service
New customer offers
Had two accounts. Recently switched providers on one and thinking about doing it on the other but would like to avoid. However it's frustrating to constantly get postcards in the mail for the same service I have for $30 less. Just looking for options.
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Customer Service
“Cliff” - you clearly have no clue what you’re talking about. 811 is to mark all utilities up to the point of connection to the house. Those are still publicly owned lines that are actually to be located within the easements of the
Mark Underground Cable
I need the underground cable marked for my landscaper who will be doing some digging and edging around the house.
Question
lewzinit1 Hi there! Thanks for using our Forums and for taking the time out of your day to reach us. I am happy to work with you and help if you are still having connection issues at your home. Let us know and we are here to jump on this.
in the last week my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection.
Every since an outage in my area on July 28th 2026, my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection for a second.
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so several months later, we still don’t have this service and we are still paying for it. Is this going to return anytime soon or do we need to start looking around for another cable company? Also, where is our credit for not having it since we are p
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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Hola y bienvenido a Comcast @user_3m3xa7 . Muchas gracias por contactarnos en relación con su cuenta reciente. Ha llegado al lugar indicado; estaremos encantados de ayudarle hoy mismo a corregir su dirección en nuestro sistema de factur
Necesito Cambiar mi direccion
Necesito Cambiar mi direccion , resulta que ayer me instalaron el servivio , esta funcionando muy bien , no puedo quejarme , pero al momento de hacer la instalacion me colocaron la direccion de la vecina , necesito cambiar la direccion a la mia , puedo hacerlo por esta via ?
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Got it. All notification settings where they are supposed be set. We'll see, I've got my fingers crossed. Thanks.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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user_abydfh I'm sorry this has been so frustrating and that our corporate team has not called you back yet. Please allow my team to help out and make sure that we have things corrected. Can you please send us a direct message with your name and servi
Xfinity mobile is horrendous.
Xfinity mobile has provided the worst service I have every experienced. I got a new iphone and Xfinity mobile service one week before a month long international trip. I was assured the phone would work in the country when I landed. That was untrue. After over 13 hours of chat during a 4 day period I
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user_gntpkm I'm sorry, I think what my peer was trying to say is that we do not have a known issue at this time with accessing HBO Max. Since there is not a known issue at this time we have to work with our customers individually to help resolve the
HBO Max Glitch
Why are there still problems with the "Subscription Verification Loop" regarding HBO Max....I had to cancel and not happy about it. Issue could not be resolved even with system refresh and app cache clearing.
Question
So just to make you aware, Xfinity representatives; I attended a conference yesterday and over 500 people were in attendance. The majority of the conversation was regarding the NFL network on Xfinity and the lack of it. Almost every person mentioned
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Igottago Hi there! Thanks for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I am happy to review the account and check the latest offers. To get started can you send me a DM with your name and address?
XfinityJorge
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New customer offers
Had two accounts. Recently switched providers on one and thinking about doing it on the other but would like to avoid. However it's frustrating to constantly get postcards in the mail for the same service I have for $30 less. Just looking for options.
Question