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@user_c5eu8h @XfinityJon Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
complaints
For the last 2 weeks my internet has been off and on. I cannot reliably complete anything because halfway through a task I get a "your connection has been reset" message. It's frustrating and absolutely ridiculous considering how much you pay for this internet provider to not reliably be able to com
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Customer service
Signed in on HBO max last night and now can’t get on without sighting in GAIN?
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Accessibility
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please
complaints
For the last 2 weeks my internet has been off and on. I cannot reliably complete anything because halfway through a task I get a "your connection has been reset" message. It's frustrating and absolutely ridiculous considering how much you pay for this internet provider to not reliably be able to com
Question
No new equipment or internet plan. It is across all devices.
complaints
For the last 2 weeks my internet has been off and on. I cannot reliably complete anything because halfway through a task I get a "your connection has been reset" message. It's frustrating and absolutely ridiculous considering how much you pay for this internet provider to not reliably be able to com
Question
TVAPP-00352
I am having a terrible time playing back any show I have recorded - the problem is happening when I am watching 'tv' on my ipad. It has gotten worse and now it is not working at all
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Xfinity Stream Website
Thank you for allowing us to help with your equipment concerns, kanishka42. As discussed, the equipment is compatible, and we don’t see it listed under any other account on our end. You’ll just need to verify with the seller that it has b
Check eligibility of used cable modem
Is there a way to verify whether a previously-used cable modem is eligible to connect to Xfinity? I understand that in some cases, the modem might already be associated with another customer, making it more difficult to re-use. I can provide the HFC MAC address of the modem in question.
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@user_v8rah5 We hate to lose you as a customer. We are always happy to explore promotional offers with you if you ever have any questions. We are here to help 7 days a week!
renewal
My internet plan is coming up for renewal (Connect More plan at 400 mbps). Online there is an internet offer for $40/month (300 mbps) with unlimited data, includes modem, price good for 5 years, with no contract. Just spoke with an xfinity rep who told me that the exact same plan would cost me $65/m
Question
Hey there user_68a5ur 👋 I'm glad you stopped by our community for help with this billing issue as I know exactly how alarming it is to be receiving notices that you owe money anywhere you aren't aware of! Above all we never want to leave you in a pl
Debt Collector Contacting Me for $34.60 That Xfinity Previously Resolved
Hello Xfinity Support, I’m hoping someone from your team can help clarify an issue with a balance that appears to have been sent to collections. Back in December, I contacted Xfinity after receiving emails about an overdue balance of $34.60 from a previous address. During that call, the representati
Question
Hello @user_g70kch I will be more than happy to assist. To begin, did you transfer services or create a new account?
Lost Diamond Status after Move and Told to Change Account Email
I am trying to recover my diamond status after moving and was told to change account IDs/Emails due to different region. I am trying to regain my Peacock Premium. I can see my diamond status on the xfinity site. But when i go to activate on rewards page it then says gold. How do i link all this to r
Question
Hi there, @user_p8a40o! Thank you for taking the time out of your day to reach out about your service and billing. We are glad to further assist you. Can you tell me more about the service concerns you are experiencing? What troubleshooting steps hav
Service and Billing Concern
I have been going back and forth with poor service regarding the billing of my account for the past 3 months I need corporate to look into it and fix the issue
Question
Guess I'll be moving my service to 5G. No point in loyalty as there doesn't seem to be any real benefit. Thx for helping!
renewal
My internet plan is coming up for renewal (Connect More plan at 400 mbps). Online there is an internet offer for $40/month (300 mbps) with unlimited data, includes modem, price good for 5 years, with no contract. Just spoke with an xfinity rep who told me that the exact same plan would cost me $65/m
Question
Dead thread. Closing.
Corporate Complaint
I have an issue with my billing and given several answers and I have had it!!!! I want to make a corporate complaint to fix my issue. How do I make that happen?
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Service and Billing Concern
I have been going back and forth with poor service regarding the billing of my account for the past 3 months I need corporate to look into it and fix the issue
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Billing
@user_2hmmup I have not been able to log into or receive email since 1/31/26! I have had no luck reaching anyone from Xfinity or comcast to solve the problem! A chat directed me to a tech for an $80 phone call! Unacceptable! I cannot sign in!
Unable to Log Into or Receive Email [Edited]
I have not been able to log into or receive email since 1/31/26! I have had no luck reaching anyone from Xfinity or comcast to solve the problem! A chat directed me to a tech for an $80 phone call! Unacceptable! I cannot sign in!!!!
Question
Debt Collector Contacting Me for $34.60 That Xfinity Previously Resolved
Hello Xfinity Support, I’m hoping someone from your team can help clarify an issue with a balance that appears to have been sent to collections. Back in December, I contacted Xfinity after receiving emails about an overdue balance of $34.60 from a previous address. During that call, the representati
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Billing
Signed up for HBOmax last night Sunday March 8, 2026. Tried to get back in just now!, (HBOmax) does not come up? Looks like I need start over? You showed me my bill and $ was applied for adding HBOmax!
user_nkthdl
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13 hours ago
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Customer service
Signed in on HBO max last night and now can’t get on without sighting in GAIN?
Question