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So many appointments. The manager of the tech said they would get back to me after they left on tuesday and I haven't heard anything
Frequent T3 timeouts; No Comcast support
I am getting frequent T3 timeouts. The techs have come and replaced all the lines from the pole to modem. I have replaced the modem. The issue remains. What can I do or say to the next tech to get them to fix this issue?
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Prepaid visa card
Hello I was wondering when I'll get my 200 prepaid visa card? Do I have to get the 1 year phone service to qualify for the visa card( even if I already have a phone service through different company).
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Customer Service
Letter of resolution for current outage.
I need a letter of resolution or an official letter of the current outage stating my name, address, outage, and restoration time. I currently work from home and it is a requirement due to not being able to preform job duties. How can I receive this? I have called in, I have use the AI chat, and requ
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Customer Service
My wife is having the same problem with the xfinity home app as everyone else here. It worked fine on her previous iPhone but she recently upgraded to an iPhone 17. Both of us have talked to Xfinity tech support numerous times and have not resolved t
Xfinity home app not connecting
I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still
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Delivery status
It has been over a week and we still dont have our equipment and no tracking number
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Your Home Network
Comcast email account
I can not access my comcast.net email account. Please advise.
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Accessibility
@user_wm0dcb Thank you for making us aware you're currently experiencing pixelated issues on these two channels. I would be more than happy to help figure out a solution to this problem you're having. So that we don't go over something you've alrea
Pixaling alot on all tv's on cbs and ion
I have tried all suggestions and I'm thinking the signal is the issue
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user_pzsoyw Hi there. We can certainly understand why that experience would be frustrating, especially if the possibility of a construction charge wasn't discussed before the appointment. There isn't a single distance at which Xfinity automaticall
It there a distance that xfinity will not run cable for
was scheduled for install this am, the tech met me with the question of where the line was near the house. I responded that no one asked me how far from the service i was, he responded that it would cost 'thousands'. No one asked me how far i was from the service line, and seemed irritated when, in
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user_s3vdmd Hi there! We'd be happy to help troubleshoot this. Just to make sure we're looking in the right direction, are the affected channels consistently producing the TVAPP-00231 error while all other channels stream normally through the Xfin
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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user_0gngx7 Hi there. We can certainly understand how frustrating that would be, especially when you're simply trying to pay your bill and the system is displaying an old address and an incorrect balance. Based on your description, it s
old address and different amount
When I try to pay my bill, my old address and different amount populate. Why is that? no Xfinity employee can resolve this issue. I have been getting the run around for a day now this is crazy. I would like to pay my current bill at my current address.
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@XfinitySeth I just replied with that information which I see you replied to my update last night as well. Thank you.
Cloudflare Anycast IPs being blocked by comcast ASBR
I've already attempted to report this issue via Assistant/chat and over a voice call but apparently gaining zero traction or not getting to the correct level of support . During the voice call to support the representative said give it 4 to 6 hours and it should be resolved. I didn't have much hope
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old address and different amount
When I try to pay my bill, my old address and different amount populate. Why is that? no Xfinity employee can resolve this issue. I have been getting the run around for a day now this is crazy. I would like to pay my current bill at my current address.
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Customer Service
Hey @XfinityDemitrius . The exact same as the post at the top of this post. If you would read the posts you would already know what was tried and the processes that was tried. And everything that is listed for troubleshooting on all fourms, all xfini
ESPN Unlimited NOT WORKING
I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESP
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@user_plnaww @XfinityCarolyn Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Need help with Netgear CM3000 Stuck at 80Mbs uploads.
I have an approved customer-owned Netgear CM3000 Next-Gen mid-split modem. I am on an internet tier that should support 300 Mbps upload speeds, but my connection is stuck in legacy low-split mode, capping my upload speed tightly at 80 Mbps. Could an official employee please verify my billing code co
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@JR63 you're welcome! I appreciate your time working with me so far, and also wanted to share that CSA website also has this great section where the team provides cybersecurity alerts to help ensure stronger internet security: https://spa.xfinity.com
Another scam?
Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as
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Good morning @user_l6a73u, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the cable service, I know how frustrating that can be, but you have come t
Intermittent cutting out of sound and all video—or sometimes on live tv repeating short segments over and over again.
Tried different channels, and have also fully rebooted all Xfinity equipment.
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Thank you so much for your help.
Another scam?
Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as
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user_7g8zve Hi there! Thank you so much for using our Forums and for taking the time out your day to contact us. I am happy to work together to help make sure you have the insurance plan on your device. You came to the right place for assistance and
I have talked to xfinity on multiple occasions to no avail.Insurance needs to be added on my blue iPhone 17 Pro Max.As soon as possible
I was supposed to have insurance added to my blue iPhone 17 Pro Max that I purchased at this point.Just outside of 30 days ago, when I bought the device, I requested that insurance be added. At this point, it has not been. Everyone tells me that the only way to get insurance on my device is by upgra
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user_a1mobh Hello and thank you for reaching out via our Xfinity Community Forums. I’m sorry you’re running into this, I know how frustrating that can be. I’m happy to help. Can you tell me what happens when you try to sign in? Are
XfinityChristy
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Comcast email account
I can not access my comcast.net email account. Please advise.
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