xfinity mobile (phone app or website) > upgrade or switch devices > check compatibility > Enter IMEI > "Something went wrong, please try again". Tied 6 times between the phone app and the website. Never works. I want to update the Xfinity mobile system to the newer Devices and their new IMEI numbers

My line has gone unburied for over months. Please inform the status of my Drop-Bury work order.

So I had a appointment for 10/15/26 at 12pm to 2pm. Not only did the Tech not show up, but they told xfinity rep that no one was home. The tech said they called and no one answered. One of two things happened, they arrived to the wrong address or just simply lied. I'm going with lied, because a repr

My dad needed to buy a new phone because his old one stopped working. He is on Xfinity Mobile and got a new phone at an Xfinity store. They did not provision his voicemail properly. This is a common issue that has happened many times before. I believe it is caused by employee negligence, but it coul

An Xfinity line subcontractor (Phaze5) severely scratched the bricks on my brand new walkway while performing work on my property. I am an active customer and need a corporate employee to help me file an official property damage claim.

I spent almost the entire day today, mostly on hold, with Xfinity Mobile support. On September 13, 2026, I paid off my wife's phone and watch. I was shocked to get a new bill still charging for the paid off equipment! The first person I spoke with was very rude so I asked to speak to his manager. He

My current internet promo expires Nov 17th. I would like to find out what new retention promos you can offer me – all 1-year and 5-year plans without Peacock for under $80/month. I don’t want to look at new promos until Monday Oct 19 due to my billing cycle dates. Is this something you can help me w

Tried multiple power cycles, it’s the same thing every time, would you like voice guidance? No, I don’t. I’d like to setup and use my TV services that I pay 300$ a month for. brand new device after the last one starts running terribly and this won’t even work.

I want to cancel the internet in my house

I called support to find out why my bill was astronomical and clear the shopping cart of very expensive items. I didn’t put the items in the cart. I’ve tried clearing cache, restarting the app-all the recommended things nothing works. It seems like such a simple thing! Why is it so hard to do this?

I recently set up my gateway through the app and lost the ability to manage the device. When I try to open the WiFi tab it says "Sorry, something went wrong... come back later." This has been happening for 3 days now. I have cleared the cache, cleared data, uninstalled and reinstalled, set up the ga

My email was compromised and I had unauthorized activity on Walmart.com and noticed that they had sent a passcode to my email. I am assuming they were able to log into my email on 10/10/2026 to get the passcode. I went to my Xfinity account and although it says it will show the last 30 days of login