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I'll be more than happy to review your account, to confirm that Netflix was canceled successfully on our end. @user_mr108 send our team a direct message with your full name, the name listed on the account (if different), and the service address assoc
Netflix
I cancelled Neflix in March, via phone call, but it still shows up and I'm still being charged. Can someone help, please?
Question
That seems a little sneaky on Xfinity's part! I have no arrangement with Netflix directly. I'll have to re-evaluate my business with Xfinity.
Netflix
I cancelled Neflix in March, via phone call, but it still shows up and I'm still being charged. Can someone help, please?
Question
Greetings @user_mr108! It's frustrating to see those charges continue after your cancellation request in March. Since Netflix is a third-party service, we want to ensure the cancellation was fully processed on both sides. Did you also happen to canc
Netflix
I cancelled Neflix in March, via phone call, but it still shows up and I'm still being charged. Can someone help, please?
Question
Disney plus and Hulu not active
Unable to active , Xfinity does not allow to activate with the activation tile. I ve been messaging all day. Spoke to 10 Agents and no one seems to know what’s going on. They act like I’m not following instructions.
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Sign-In and Account Management
Motorfixer. Thank you for sharing! Let's take a deeper look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if neces
Cannot recieve emails, but I can send Mail with COMCAST.NET account
Haven't received any email just over a week now
Question
SNY channel not streaming on Xfinity Stream App running on any apple device
All day I was unable to stream SNY channel on the Xfinity Stream app on any of my Apple devices. Apple TV, IPhone or IPad. I was on with support for close to an hour and they were unable resolve issue. Still unable to get that station. Only happening on apple devices. I am able to stream on an Amazo
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Xfinity Stream App
Yes I have checked My Spam folder. Nothing new there since last Tuesday
Cannot recieve emails, but I can send Mail with COMCAST.NET account
Haven't received any email just over a week now
Question
As a service provider, that is what Xfinity should do - provide service. If this is not censorship and their efforts are to save customers money, why not let the consumers decide if they want to pay more to receive ABC?
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
Question
Hello user_soqr01, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time.
Customer service complaint
I was just on the phone with a rep (a man named Joesph) for almost an hour. He left me on mute the majority of the call claiming to be speaking with a supervisor. He called me back on a separate line. After another few minutes he advised me that I didn’t have to pay and that he had restored my servi
Question
Thank you for letting us know @user_eauzau I would like to review this a little further with you. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon locate
In Store Experience
I stopped today in your Branford, CT retail store to turn in equipment. This was my second trip; the first trip the transaction was handled by a cheerful, competent sales associate who took my stuff and gave me a receipt; entire transaction took less than a minute. This evening I went back to drop o
Question
Customer service complaint
I was just on the phone with a rep (a man named Joesph) for almost an hour. He left me on mute the majority of the call claiming to be speaking with a supervisor. He called me back on a separate line. After another few minutes he advised me that I didn’t have to pay and that he had restored my servi
Question
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Customer Service
@user_9j35he, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mes
Xfinity home app not connecting
I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still
Question
Thanks for reaching out to us @user_nb3zw3! We appreciate you for trying the steps EG recommended. I completely understand how connections issues like this can be frustrating when they interrupt your work and when you’re trying to relax outside
Internet keeps disconnecting
My xfinity internet has been disconnecting regularly about 5-10 times a day in the last week or so. Previously never had this problem. I have gigabit internet, I've reset the router several times even shut it off today for about 4 hours to try and reset the IP lease, still disconnecting after that.
Question
Don't agree to any new package with Xfinity. They trick you into thinking you will keep your channels at a lower rate, but all they do is remove your premium channels and charge you a higher cost for the non premium cable channels.
Trick to Remove Premium Channels
Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi
Question
Hello @user_igxvvt thank you for reaching out on our community forum. When it comes to parental controls the PC can still be paused while connected via ethernet cord. The system recognizes the device by the MAC address. Do you know how to check the M
Pausing internet access
Can Internet access be paused if my son's PC is connected through Ethernet to our modem? All of a sudden I can't pause access even though the app says it's paused. He says he didn't change anything like the MAC address.
Question
Hello @Paola5394 thank you for reaching out on our community forum. Are you getting an error message when you try to activate? Or is there no activate button at all?
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Disney plus and Hulu not active
Unable to active , Xfinity does not allow to activate with the activation tile. I ve been messaging all day. Spoke to 10 Agents and no one seems to know what’s going on. They act like I’m not following instructions.
Question