Xfinity Community Forum

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Have not heard any response yet.

user_cuq9sg

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4 hours ago

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Refund

While setting up new modem, I had a problem. Technician in Egypt could not solve problem over the phone, so she set up a home call with Xfinity. That tech solved the problem and did some changes to outside wiring. I was charged $100. Two calls to Xfinity were made. Was told I would get credit next m

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Hello user_8ibh27! Thanks for reaching out on our Xfinity Forum regarding this billing concern. I am sorry for the lack of support you've received so far, but my team is here to help. To get started, can you please tell us a little more about your bi

XfinityAmira

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4 hours ago

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Live agent impossible to reach

I have been calling and chatting with a stupid ai for 45 minutes?????? Asking for live agent,is this normal???I need someone to reach out regarding my bill

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Good Morning, @user_rrx23a Thank you for taking the time to reach out to us regarding your payment question. I'm sorry to hear that your payment was lost. I definitely understand how important services are nowadays but unfortunately we would not be a

XfinityRichard

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4 hours ago

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Bill payment app

If I used a bill payment app and I received a trace number for that posted payment, am I able to get my services restored?

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Bill payment app

If I used a bill payment app and I received a trace number for that posted payment, am I able to get my services restored?

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Billing

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MTR show latency in trace to my Miami Virtual Machine

I run a VPS with Vultr in Miami data center which host a Amateur Radio Digital Voice Reflector. I am experiencing reported voice drop outs from many users. I have contacted Vultr and they have tracked it down to a Comcast point in Miami. I am including the MTR from my office to the Vultr VPS. Any he

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Your Home Network

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Good Morning, @user_bwzxeh thank you so much for reaching out to us inquiring about providing 2025 paid bills to you. You can access your 2025 paid bills for Xfinity by logging into your account on the Xfinity app or the Xfinity website. Only users w

XfinityRichard

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4 hours ago

to the conversation:

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My paid bills in 2025

Can u provide my paid bills for 2025?

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cgrund No worries! I see your new message in our inbox and will hop in there to help right now. Thank you again for your understanding.

XfinityThomasB

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4 hours ago

to the conversation:

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Frequent short service interruptions

For about 1 week I have been experiencing numerous internet outages, each lasting 2-10 minutes. All devices and all access to the internet is lost (TV streaming for all services, email, web searches, gaming, etc. Devices affected include WiFi and ethernet connected. When down the modem status light

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My paid bills in 2025

Can u provide my paid bills for 2025?

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Billing

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OK, got iy. Thanks for your explanation, I'm new to this and didn't understand the rationale.

cgrund

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4 hours ago

to the conversation:

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Frequent short service interruptions

For about 1 week I have been experiencing numerous internet outages, each lasting 2-10 minutes. All devices and all access to the internet is lost (TV streaming for all services, email, web searches, gaming, etc. Devices affected include WiFi and ethernet connected. When down the modem status light

Question

@m1ckyn Hi there! Our team would be happy to assist you with this. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the t

XfinityAirelle

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4 hours ago

to the conversation:

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Report a downed wire at my parents house

Hi, I'd like to report a downed wire at my parent house. [Edited: "Personal Information"]. The wire is located in the back yard but it's accessible thru a gate with no lock no dog. Please contact me for further questions. [Edited: "Personal Information"]

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cgrund We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but m

XfinityThomasB

replied

4 hours ago

to the conversation:

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Frequent short service interruptions

For about 1 week I have been experiencing numerous internet outages, each lasting 2-10 minutes. All devices and all access to the internet is lost (TV streaming for all services, email, web searches, gaming, etc. Devices affected include WiFi and ethernet connected. When down the modem status light

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Hi user_zc4rtv! Thanks for taking the time to visit and reach out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. So that we can better assist you with this email concern, please send us a Direct

XfinityAmira

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5 hours ago

to the conversation:

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Virtural assistant and more

1 WHY do you waste our time with virtual assistant????? It completely ignores what we type!!!!! Virtual assistant could not help me but when I asked to speak to live person it would not connect me. I am at the point now where I am so ready to be done with xfinity!!! 2 I want an update on tkt# [Edite

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I "thought" I did this already, but was first told to post the public comment on the board that you responded too. Maybe I am not going to the right place. I signed in, and see only a message bubble icon, a bell icon, and my profile icon at the top o

cgrund

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5 hours ago

to the conversation:

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Frequent short service interruptions

For about 1 week I have been experiencing numerous internet outages, each lasting 2-10 minutes. All devices and all access to the internet is lost (TV streaming for all services, email, web searches, gaming, etc. Devices affected include WiFi and ethernet connected. When down the modem status light

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M

The link provided above worked for me. However I am unimpressed on how the original email did not work. As people have also stated it seems like a scam. It is almost as if it is made to be difficult intentionally so people might not rede

mpd182

commented

5 hours ago

to the conversation:

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prepaid master card trouble shooting

I received an email to activate a prepaid mastercard they sent to me. When I click the link, it brings me to a page not found response. When I call the number, it's not for xfinity. Help?

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Clearing data does not fix issue. Go to ESPN website.. Sign in… Go to Account… Scroll past subscriptions and look for MLB Activate and Stream. This should fix it as it worked for me. If still having issues call ESPn at 800-727-1800

miserocm

commented

5 hours ago

to the conversation:

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MLB.TV not showing up in ESPN.APP on X1

I purchased the MLB.TV subscription through ESPN and it shows up in the IPad ESPN app and on the ESPN web site. If I go into the settings/subscriptions on the X1 ESPN app it shows that I have MLB.TV but its not showing up on the Home page of the ESPN app.

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user_174afd Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at the promotion options. To send a Direct message:Click "Sign In" if necessary• Click the "Direc

XfinityThomasB

commented

5 hours ago

to the conversation:

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Promation expired

Customer service claims there are no new promotions available for me. The longer I am a promptly paying customer, the worse the service and the higher the billing goes...

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Report a downed wire at my parents house

Hi, I'd like to report a downed wire at my parent house. [Edited: "Personal Information"]. The wire is located in the back yard but it's accessible thru a gate with no lock no dog. Please contact me for further questions. [Edited: "Personal Information"]

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Customer Service

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Promation expired

Customer service claims there are no new promotions available for me. The longer I am a promptly paying customer, the worse the service and the higher the billing goes...

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Customer Service

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Andy_1996, Thank you for reaching out to Xfinity Support. I am sorry you've had this experience. I would like to look into this for you and see what we can do. Please send us a direct chat message with your full name and complete service address to &

XfinityAngie

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5 hours ago

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Long Term Promo & Phone Issues

To view with Photos: https://www.reddit.com/r/Comcast_Xfinity/comments/1s7guy9/year_long_trade_in_promo_issue/ On 4/28/25 I took advantage of a promotion to trade in my phone early and hopefully lower my monthly phone bill. I agreed to trade in my phone for an estimated monthly device payment of $2.

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rdfrench2 That's very good to hear. If you run into any other issues, please let us know anytime. We are here 7 days a week, and happy to help with any concern.

XfinityEricB

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5 hours ago

to the conversation:

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Any idea why I'm only receiving text messages from some senders?

I recently (yesterday) ported my Mint Mobile number into XFinity Mobile and a new iPhone. When I try to log into xfinity.com, the "verify your mobile number" doesn't send me a one-time code; it just sits there and I don't get a text message. Verifying with email or a push notification works fine. I

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