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Change payment metjod
Have been trying to change and manage my payment methods in the app for ever a week it’s spins and sounds and dont load. The assistant is not assisting and is not at all helpful. When will this be corrected and do you want your payment?
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Billing
Cameron0390, Thank you for reaching out. I'll be glad to help reivew this further. I see you sent us a direct message, and I'll follow up there shortly. As a heads up, I wanted to remind you that sending an unsolicited direct message is a violat
CM3000 Signal Distress: High Upstream Power (52dBmV) and Excessive Uncorrectables on OFDM. Multiple T3 Timeouts.
I am seeking a technician visit to investigate a likely "outside plant" or "drop" issue. I am using a Netgear CM3000 on the Next Generation (Mid-Split) network. The Issue: Severe OBS dropped frames and latency spikes, resulting in very unstable streaming quality and in-game performance issues. My mo
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I want to write complain
Dear Xfinity Customer Service, I am writing to formally file a complaint regarding an unresolved return issue that I have been attempting to address for the past week. I am trying to return my iPhone 17e (Soft Pink), and despite following all instructions provided by your staff and customer service
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Devices
user_08s7c7 Thank you for clarifying that for me. Please reach out to our Customer Security Assurance team and they will work with you to get your primary user ID properly associated with your account.
No primary user
There is no primary user on my account I have done the lookup and and ily see this account as a member there are no primary user
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Accepted Solution
I decided to exchange my XB7 modem at the Xfinity store for a replacement. The process was quick and easy, which surprised me. They gave me an XB8, and after 24 hours, I haven’t experienced a single issue. Previously, I was lucky if the problem didn’
Intermittently unable to access my email and other webpages.
The problem is that I intermittently cannot send or receive email when connected through my Xfinity home internet. This issue does not occur when I use my Verizon connection or when I connect through Xfinity while on a VPN. Additionally, I tested using a local Xfinity Wi-Fi hotspot, and the issue do
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I already have service and I searched the account there’s is no primary user listed
No primary user
There is no primary user on my account I have done the lookup and and ily see this account as a member there are no primary user
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Hey there, user_s3io80! Thanks for posting on our XFINITY Community forum. This is never how we wish for you to feel. We would love the opportunity to help you with any remaining concerns you may have regarding your service plan agreement. Please let
file a complaint
Last year I acquired a iPhone 17 from Xfinity and traded in my Samsung S22+ for a 500 credit. But I did not receive the monthly trade in credit yet. I tried many many times to contact Xfinity and [Edited: "Personal Information"] ticket said it was solved and closed but I called back the accounting t
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… I noticed how you just gave the party line answer and never addressed whether or not we’re going to get discounts on our bills until this is straightened out. When I go to Scripps, they pretty much give me the same answer that you do. In other word
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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@c.newborn we can look into this further Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are
help emporarily Blacklisted
I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?
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All of my other email accounts (not xfinity/comcast) are working fine. so not a device issue...
help emporarily Blacklisted
I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?
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Okay just weird that both my laptop and phone have the same issue. Why would I be getting the blacklist response?
help emporarily Blacklisted
I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?
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@c.newborn From here since we confirmed your email is working from our website the issue is not with your email but could possibly be device related, you would want to reach out to the Manufacture of the devices.
help emporarily Blacklisted
I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?
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Hello @user_6fmbwp and thank you for reaching out to our Xfinity Community forums. ❤️ We're here to help! In the How to Find it page there is a link for an Account Finder. Have you tried that method to locate your account? Have you h
Account linked to another Peacock
When I try to activate my peacock account it says “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_f14834b” and I do not know what email it is
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Perfect! Just sent a message, TY
Xi6-T
Right now, I have XG1v4-A box want to swap it out for the Xi6-T box. The XG box I have now has been problematic, it's the second one since it was swapped out for another one. Also, I'm using my own modem, would like to see if my plan I have now 1GIG will include for the Xfinity Wi-Fi gateway without
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Great thanks, but what do I do to get my email back on my devices?
help emporarily Blacklisted
I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?
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user_8nli8o Thanks for reaching pout with your questions. A "temporarily blocked" IP error (#BL000000) on your iPhone and Mac usually means your home network's IP was flagged for excessive, suspicious activity or failed login attempts. The block is t
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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I completely understand the frustration here. It’s a hassle when you're just trying to manage your bill and the technology isn't cooperating, especially after a week of trying. user_asjc1o Could you try logging in through a web browser (like Ch
XfinityQuemekia
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Change payment metjod
Have been trying to change and manage my payment methods in the app for ever a week it’s spins and sounds and dont load. The assistant is not assisting and is not at all helpful. When will this be corrected and do you want your payment?
Question