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Per the supervisor when I had to cancel- because I was so upset that I had to already pay a stand alone fee when I did not want to have to cancel to begin with. This supervisor said she was crediting my account as a courtesy if any cancellation fees
Failure to practice collection due process
Since I am unable to reach a “manager” and a “supervisor” is the highest representative to talk to… I am left no choice than to writing here. I just spoke to one of your “supervisors” who had TERRIBLE phone etiquette (while chewing her gum) and stated that she had no knowledge of how I could report
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@user_a70e61 thanks for bringing this to our attention. We're always looking for ways to improve as a company, and getting feedback on where we can improve the entertainment experience. I'll make sure to pass along the info about the reruns being rep
Reruns Listed As New Episodes
01/02/26 - Series manager and channel guide are seeing episodes that are erroneously listed as new; they are actually reruns. And of course, they get recorded if you didn't catch it and delete just that episode!!!! Latest example is tonight's CBS 8:00 PM EST Sheriff County S1 Ep4 - not NEW!!! And an
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How do I talk to an ACTUAL person? This is so frustrating.
I pay for 850 down / 150 up. That's what my bill says. For the last three weeks, I've been getting 20-25mbps upload, with nothing changing. The absolute waste of time I spent trying to use the automated assistant was worthless. I need a solution now.
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@user_a70e61 thank you for the screenshots. There is a known issue with DVR recordings and the Xfinity Stream App, our engineers are actively working to get this resolved. I'll make sure to continue to monitor the engineer ticket and keep you in the
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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I am not an Xfinity Mobile only customer. As I stated previously, I switched to Xfinity internet expressly for the phone promotion that was going on at the time.
Device payment plan - zero credits
I have been trying for some time to find out why I’m not able to use the payment plan for a new phone. I have unfrozen my credit reports and nothing changed. Online and in person agents have no answers. I’ve spent hours going around in circles. I have good credit and have never been declined for a p
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Accepted Solution
Need to submit a damage claim
Hello - Xfinity installed a fiber line in our area and punctured a sewer line, that was revealed in a sewer scope. I called 811 and we have determined that it is Xfinity who owns the utility that caused the damage. Support calls have not been helpful getting me in touch with the right people at Xfin
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Customer Service
Hello I am having the exact same issue. Xfinity says my peacock is active but when I sign in to peacock it asks me to "upgrade to watch." I get an error message when I try to unlink the peacock account on Xfinity and have talked to at least 10 repres
Peacock
I have chatted with both representatives from xfinity and peacock several times to find out why when I try to sign in to peacock it tells me peacock isn't part of my plan and I have to pay for it. IT IS PART OF MY PLAN. How do I get this resolved
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Hey there, @user_infewt, thanks for reaching out through Xfinity Forums regarding your internet services. We would be happy to help you with making changes to your services. Can you please send us a Direct Message with your full name and your full ad
Cancel service
I want to cancel my Internet service. It's stupid to make it this difficult. I will never return to Comcast.
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Reruns Listed As New Episodes
01/02/26 - Series manager and channel guide are seeing episodes that are erroneously listed as new; they are actually reruns. And of course, they get recorded if you didn't catch it and delete just that episode!!!! Latest example is tonight's CBS 8:00 PM EST Sheriff County S1 Ep4 - not NEW!!! And an
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Channels and Programming
user_pvp6tx, Thanks for confirming this for us. To become eligible for a new device payment plan (DPP) as an Xfinity Mobile-only customer, you must have had Xfinity Mobile-only service for at least six months, be in good standing, have no late paymen
Device payment plan - zero credits
I have been trying for some time to find out why I’m not able to use the payment plan for a new phone. I have unfrozen my credit reports and nothing changed. Online and in person agents have no answers. I’ve spent hours going around in circles. I have good credit and have never been declined for a p
Question
Hey there, @user_03qbdk, thanks for reaching out through Xfinity Forums regarding your services. We can assist you with making changes to your services to better meet your lifestyle needs. Can you please send us a Direct Message with your full name a
Need to cancel cable service/keep internet
Hi, I'm currently needing to cancel my cable services but plan on keeping my high speed internet. How can I go about making this change in my service?
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Charged for months after in-store cancellation – service stopped since June, account holder is deceased
Hi, I am posting here because this issue has gone unresolved for months and I am beyond frustrated. Here is the timeline clearly: -The Xfinity account is under my deceased husband’s name -The payment method on file is my credit card In June, a family member went in person to an Xfinity store to canc
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Plan
Sorry, went to lunch. I have tried a laptop, desktop and IPhone, I can't access 'enroll' on anything. Tried all two days in a row. I need the best phone # to call and speak to a person. Thanks
Can't access seasonal convenience online
On the Xfinity website, when you click on enroll (in seasonal convenience), it won't send you there. Second day trying...
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Happy New Year user_5sxmn3, and thanks for bringing your request to our community today 🙌 I actually had to have them same exact thing done in my home after moving into a new place recently for my own game room, so I for sure understand the importan
Schedule technician to fix dead coax cable
I want a technician to come out and fix the coax cable in my gaming room that does not work when connecting to my xfinity gateway.
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e1337n00b Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I see that you are needing some help with your new modem and locating it. Our team is here to help and provide you with the latest update. In order
Gateway tracking information
I placed an order for internet on 12/27 for instore pickup within 2 hours, to upgrade from prepaid. I was never sent the message that it was ready. Instead on the 29th I got called by a rep asking if i was aware my service was being canceled . I assumed it was about the prepaid internet and the NOW
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I was able to send a message at 3:47 pm daylight savings time from our home internet. Still lots of problems. We are at the end of the cable line so it hits us all the time.
Need service on my road
Since thanksgiving we’ve had interruptions in internet service and tv service. Now it’s significantly worse. We have slowness no sound at times freezing video. We’ve rebooted our router several times. We’ve restarted the x1 box and refreshed the box. The usual [Edited: "Profanity"] is an appointment
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Hello, @user_plsjnj thank you for reaching out over Xfinity Forums. With being new to the forum, I understand if you're not familiar with how the process works. In the future, it is helpful to create your own post If you need to make the post look pr
New remote
Good evening I need a new remote for my lounge please. How do I go about getting this, and if you ship it how much will it cost?
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Hello @user_9av5as Port 25 is one where the blocked typically cannot be lifted. More information on this can be found at https://business.comcast.com/support/article/internet/ports-blocked-on-comcast-network/ In some instances if there is a le
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Unblock Port 25 for Business
Hello, I run a law firm and we need to set up a confidential server (including email) for obvious reasons. I've tried multiple times to reach out to Xfinity to confirm that port 25 can indeed be unblocked for business customers and have been told by 3 - 5 different people over 3 phone calls wasting
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