Xfinity Community Forum

I have been unable to obtain satisfaction in more than 12 hours of phone calls and 2 trips through level 2 support

I have been an Xfiinty customer since the 1980s and have 2 houses internet and phone and 4 phones and 4 watch lines and all kinds of business with your company but I am ready to leave if we don't resolve this one. I was persuded by an Xfinity sales representative last year to bring our phones over f

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Customer Service

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This response is not correct. You do not need to sign up for a TV subscription plan to use the Stream app. There are over 180 channels of content available for any Xfinity customer.

6bird8

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5 hours ago

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Xfinity stream

Service address [Edited: "Personal Information"]. I have a simple question. Can I run xfinity stream app on my roku? I can run the stream app on my phone. I recently signed up with the 5 year price lock on 1 gig internet. Does xfinity stream come with it?.. I have tried xfinity assistant with no suc

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Down cable

My name is [Edited: "Personal Information"] and I live at [Edited: "Personal Information"]. during the storm last night, the cable wire came down and is stretching across my driveway, causing everything to go off. No tv, Internet or land line. Need someone to come out to fix this. Thank you. You can

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Customer Service

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Thanks for taking the time to post on our community forums, user_ecvfm9! We can absolutely take a closer look to confirm our techs would be able to assist, and sending someone out, if so! Please send us a direct message with your full name, name on t

XfinitySean

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5 hours ago

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Outside Box Cover Broken

There is a plastic box outside our house labeled telephone company access only. It is broken. I would like to make an appointment to get it fixed.

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@XfinityRichard Yes, it is my email address.

user_9tnmpw

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5 hours ago

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Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

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Thank you, @user_9tnmpw Have you already created your Xfinity username?-Richard

XfinityRichard

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5 hours ago

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Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

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Hello @user_boiq7s - Thank you to reaching out to us on our Xfinity forums with your concern.There are a number of things that can change your billing for you. I can definitely relate to having a concern if I saw a change on one of

XfinityCliff

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5 hours ago

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Bill change

My bill is supposed to be $85 a month and it went up to 95, why

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Hello @user_9368hh! I’m so sorry you’re having trouble getting into your account! I know how important it is to be able to manage your services and view your bill without any hurdles. To get you back in as quickly as possible, here

XfinityQuemekia

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5 hours ago

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Can’t log into account

I need help logging into my account

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@XfinityRichard Yes I received confirmation that installation has been scheduled and have my account number, but do not have a way to access this new account.

user_9tnmpw

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5 hours ago

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Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

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To migrate to Yahoo, assuming your email account has received the invitation already you will need to login to https://www.xfinity.com/email and then follow the steps using the banner on the homepage. More information on transitioning the email to Y

XfinityMatthew

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5 hours ago

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I cannot log into comcast email.

I cannot log into my comast email. I can receive Xfinity mail. Do I need to sign up for Yahoo to get my email? If so, how do I do that?

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That's great! We can definitely help get that ordered for you. You are also able to pick up at your nearest Xfinity store. If you happen to plan on stopping by your nearest store we do recommend setting up an appointment over at xfinity.com/store. &

XfinityEva

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5 hours ago

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

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Outside Box Cover Broken

There is a plastic box outside our house labeled telephone company access only. It is broken. I would like to make an appointment to get it fixed.

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Customer Service

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Hi there, @user_9tnmpw I'm sorry to hear that the verification email link does not work. Did you get a confirmation that the order did go through?-Richard

XfinityRichard

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5 hours ago

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Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

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Hello @Thenan1 what changed are you looking to make towards your account this afternoon?

XfinityDuron

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5 hours ago

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Changing primary account

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Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

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Sign-In and Account Management

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I cannot log into comcast email.

I cannot log into my comast email. I can receive Xfinity mail. Do I need to sign up for Yahoo to get my email? If so, how do I do that?

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Sign-In and Account Management

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I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?

I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha

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Devices

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Bill change

My bill is supposed to be $85 a month and it went up to 95, why

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Customer Service

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We answer the messages in the order they are received. I will send you a DM to ensure you're in the right place before any private info is shared.

XfinityJeffB

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5 hours ago

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Assistant and Customer Service Phone Support

I had 2 agents tell me they would not transfer me to a supervisor after already having spent an hour with the Xfinity assistant. One HUNG UP! I’m on the phone with the 4th agent and I’ve been on hold for 40 minutes. Furious.

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@user_gxzhbc it looks like we never got a response from you when we sent you a message 7 days ago, Please send us a direct message again so we can continue to assist you. To do so, click on the chat icon located at the top right of this forum's page

XfinityAbby

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5 hours ago

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Price outrageous

I ask for discount over a yr ago and lost a lot of my legacy perks your service continues to rise in cost with zero upon zero value added i am tire of trying to talk to someone who doesn’t get it

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