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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Assistant will not respond
My Wi-Fi is currently out and while troubleshooting if I attempt to go to xfinity assistant - in the app or on any browser on my phone, the assistant will not respond. The three dot chat bubble will show up but no messages come through. I have attempted the unplug and plug back in method with no suc
Question
Hey @user_kulb4f, Thank you for visiting out official Xfinity Forums Community support page. We appreciate you bringing your concerns to us. The Xfinity Email program was sunset and it would not be possible to re-activate an old Xfinity Email address
Reactivating my Comcast email address
I activated my Disney plus, Hulu package using my Comcast email address because I thought I had to. When I went to sign into Disney, it sent a code to my email that I can’t access because my Comcast email has been deactivated, probably for at least a year now. I can’t figure out any way to reactivat
Question
Thanks for taking the time to post on our Xfinity Communities Forums page, @user_lwryrx. I'd like to do everything I can to help with your missing DVR recordings. How long have they been missing? Have you tried to Recover a deleted recording from you
Missing recordings
Why are my recorded movies saved on my DVR all missing? Shouldn’t there be a special notice if they are no longer available? What is the purpose of DVR if my movies are being deleted by Xfinity I am certainly not getting the service that I am paying premium price for
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Extended outage
Internet went down at 3pm and at 9:15 pm we still have no service. The last update i received was at 4:45. What is wrong here is that updates are not coming regularly and there is absolutely no way to speak to anyone about this issue. I understand that maintenance needs to occur from time to time, b
Question
Thanks so much for reaching out through the community forums, user_9wn6pl! Sorry to hear that line hasn't been buried. It can typically take up to 14 business days for a line to be buried, and there are some restrictions that can cause delays at time
Cables not buried
People came out to work on the cable box and I lost connection. More people came out and reconnected it, but there’s a cable running over the ground to my house from the box. It has been several weeks and it hasn’t been fixed. I fear ill need to go to court to get an order against the neighbors wher
Question
Xfinity Assistant will not respond
My Wi-Fi is currently out and while troubleshooting if I attempt to go to xfinity assistant - in the app or on any browser on my phone, the assistant will not respond. The three dot chat bubble will show up but no messages come through. I have attempted the unplug and plug back in method with no suc
Question
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How to file a formal complaint against an Xfinity employee?
Please share the best way to file formal harassment complaint against an employer of Xfinity
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Multiple issues with new construction home.
Me and my mother both have tried many things on multiple occasions and at this point I’m absolutely fed up. our home is a new construction and has no Internet line hooked up to the house or our pedestal. We have called probably upwards of ten times, for multiple issues. You lay the cable in the grou
Question
Will we be given a credit for the days/weeks that we go without ABC programming?
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cables not buried
People came out to work on the cable box and I lost connection. More people came out and reconnected it, but there’s a cable running over the ground to my house from the box. It has been several weeks and it hasn’t been fixed. I fear ill need to go to court to get an order against the neighbors wher
Question
Did you have a chance to see if any of those tips apply ?
Constant dropping at random intervals
For the past 10 days now, my home internet will drop at random. It is mostly fine during the day, I notice it get worse around 8 or after I start gaming. My PC has ethernet, and it's not the only device that disconnects. I have contacted live agents and we have troubleshooted and even had a tech com
Question
Thank you for letting us know @user_00va8i. Have you attempted any troubleshooting steps or restarted the phone?
Network Problem
I'm unable to receive MMS text messages from iPhones on my Samsung Galaxy 24+ as of about 5 days ago. There is a problem on the network, not with the phones themselves.
Question
Thanks for taking the time to share your experience and reach out here on the community forums! That's not at all how we want our customers to feel when contacting us, so I truly apologize. Our team would love to see how we can help! Please send us a
Poor service
I have Xfinity mobile and I have received the worst customer service from you guys whe ln submitting a claim. Slow response time. Claim pending with no updates, called and can’t expedite . Why am I paying for mobile care when you get transferred over and over with no solutions. Highly don’t recommen
Question
@Slevesque1669 Thanks for reaching out to us regarding your new service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and c
XfinityCarolyn
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Multiple issues with new construction home.
Me and my mother both have tried many things on multiple occasions and at this point I’m absolutely fed up. our home is a new construction and has no Internet line hooked up to the house or our pedestal. We have called probably upwards of ten times, for multiple issues. You lay the cable in the grou
Question