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I AGREE COMPLETELY !!! I HAVE, NON-CONTRACT HIGH-SPEED INTERNET AND PHONE ACCOUNTS. I CAN'T TRANSFER INTO A NON-CONTRACT FIXED FOR 5 YEARS AND A FREE PHONE FOR 1 YEAR ACCT, FOR HALF THE PRICE !!! I'M ALSO A SPECIAL DIAMOND MEMBER.
Xfinity Unveils New Membership Experience Packed with Exclusive Perks and Surprises
Comcast’s Xfinity today announced the launch of Xfinity Membership, a new loyalty experience that brings customers’ favorite rewards together with even more benefits, including epic experiences, everyday perks and special discounts. Designed to make the benefits easier to access and more rewarding t
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intermittent problems sending email to certain domains
anyone having intermittent problems sending email to certain domains tonight? Tried both in Outlook and on the website with the same issue.
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It is an ongoing problem with the Disney+ app on certain Xfinity boxes. Not sure what exactly triggers the freeze, but I do not have the same problem on my SmartTV's version of the app, or on web/phone connections.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@user_5t9iw4 Thanks for adding a post to the community. This https://www.xfinity.com/support/articles/credit-xfinity-assistant page shows the ways to get a credit added to your account. What was the credit for?
Need help getting billing credit
I have been getting the run-around and need a way to further escalate my billing credit issue. I have chatted with multiple agents and spoke on the phone with multiple agents over the last few months. I thought this issue was finally solved and was directed to take the ticket number the last agent g
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@Lbg13 I tried that as well, just typing the email address. It would not work for me. It is ironic because the main one getting rejected is my company email address ... All my employees and my email as well.
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
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@NotHerbert I am getting this today with email addresses I have emailed hundreds of times in the past; does anyone have a solution to this and/or is Xfinity on the case to fix it?
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
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I am having the same issue
Platinum Member Missing Peacock Premium Activation Banner
Hello, I am a long-standing Platinum Rewards member, and I am trying to activate my free Peacock Premium benefit. However, the activation tile is missing from my Rewards dashboard, and the banner does not appear in the Xfinity Assistant. I have already tried the following troubleshooting steps witho
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Thank you for reaching out to us here. I will be happy to take a look at any issue with your iPad. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Cl
my ipad has gotten wet i purchased the ipad thru Xfinity doesnt turn on
ipad got we doesnt turn on apple ipad
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user_82z1u8 Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as
High ping Xbox
I’ve had really high ping to Xboxlive. I’ve done ping and traceroute test and it starts to fall around comcast ibone. Is there any fix to this or should I look somewhere else. Thank you
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Hello user_uhjkh6 , I am very sorry to hear about your experience with the phone team. We would be happy to look into the account and see what changes were made and what exactly happened. If there is something we cannot fix we can get it escalated fo
Fraud
On February 22 I called comcast to make sure that a usless land line was disconnected, the rep said oh I can cut your bill down to 110 dollars I said multiple multiple times PLEASE PLEASE so not mess up the cable its literally all I have the rep did it anyway my screan went black with a message somt
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Just tried your method of pasting a "simple" version of recipient address. Does not work for me. Email tries to send for about 7-8 seconds then quits, with the "5.1.1 Domain unrouteable, possible DNS misconfiguration" error message.
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
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Same problem today. Seems when replying if you manually copy and paste the email address without <…..> around it like the reply adds it works??
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
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Balance Wrongfully Sent to Collections
I’m requesting a collection recall and deletion due to inaccurate reporting. In August 2025, I changed plans and was wrongfully charged twice in the same month. I was unaware of any balance left on the old account as it was Xfinity's responsibility to ensure the old account was closed. I paid the bi
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Billing
From what I can tell, there's a "Load More..." button on my profile with my forum activities, which my screenreader recognizes just fine. Why can't that same "Load More..." button be implemented into my Transaction History page?
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
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Thank you for your suggestion! Im not able to sign in under the secondary user because I've forgotten the password. But thanks.
"Hmm, the page didn't load correctly"
When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"
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I am also having issues getting my emails lately on my iphone. I keep getting a message stating "mail.comcast.net" is not responding. I use the mail app on the Iphone. I have deleted the accounts and it worked for a day or two and then started again.
Comcast email not working on new iphone
I updated to a new iphone and now my email won't work on the phone and it says the server is not responding. I tried deleting and redoing the settings and still won't work. I don't really know what else to do to get it to work but its going on 4 or 5 days of error messages.
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Hi - I have tried that and the speed didn’t improve. Please take a closer review and let me know how i can help
user_bf0dcd
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13 hours ago
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500 mbps plan but only getting <20 mbps
Hi - I’m on 500 mbps plan. I only get
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