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Static Routing on CGM4981COM inside my network
I have another wireless router inside my network which fails over to a 5g backup in case my primary internet goes down. It's currently wired into my Xfinity gateway and gets a reserved DHCP address. This is for our WFH connection, other devices are connected to the gateway wifi. I can't find anywher
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Your Home Network
Global travel pass not working
I have a Premium Unlimited plan and am currently traveling in South Korea. When I landed in Korea, i received a welcome message for GTP and thought it was activated. But data is not working while call and texts are working. I tried: - Enabled data roaming(before departure) - air plane mode turn off/
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Network
Thank you, much appreciated!
Mystery coax splitter
Hello - I need help identifying a 35-year old coax splitter in our basement. I inserted the image at the end of this post. When I replace this splitter with a standard 2-way splitter, our TVs do not work. There is something unique about this splitter, but I can't figure it out. I'd like to buy a new
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Thank you so much - makes perfect sense - mystery solved!
Mystery coax splitter
Hello - I need help identifying a 35-year old coax splitter in our basement. I inserted the image at the end of this post. When I replace this splitter with a standard 2-way splitter, our TVs do not work. There is something unique about this splitter, but I can't figure it out. I'd like to buy a new
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Comcast reported that the neighborhood maintenance was completed. I have obligations that dont immediately allow me to retest. When I did finally check I am experiencing packet loss still. I check my messages and it was an upsell to extend my contrac
Longtime User - Packet Loss Issues
Ive had consisent packet loss when gaming across all platforms of gaming. I tried all troubleshooting techniques numberous times. Packet loss is 1% to 5% every 5 to 10 seconds. At this point how do I have a tech come out? I accept the charges to diagnosis.
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Missing. Channels
Only on my Apple TV 4K boxes does the tv guide not go past channel 3491. The 4000 channels are the tvgo channels. They appear on all other devices including, tv’s, fire stick’s, iPhone and iPads. Because of this, the free streaming channels like, unsolved mysteries etc…are not viewable. Error TVAPP-
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Xfinity Stream App
@user_m40umj @XfinityJon Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfini
Packet loss while gaming
Experiencing heavy packet loss every 2 to 4 minutes while gaming online. Started about a week or two ago and happens when I’m playing on either my PS5 or PC. Tried restarting my router and using an Ethernet cable for direct connection but nothing seems to be working.
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@XfinityRichard sent a private message to Xfinity Support as requested.
Billing before Activation
Hi, I ordered Xfinity Internet and received the XFi gateway recently. However I don't plan on activating my device until 1st January, as I am travelling abroad. I have reported this multiple times to Xfinity Chat Support. However, a bill has been generated on 22nd November with auto-pay scheduled fo
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@Starlight_Warden Thank you for taking the time to contact us through Xfinity Forums about this billing concern. I apologize for the frustration with previous attempts to establish the payment plan on your account. Please send us a direct message wit
At Wits End With Billing Issues
Hello, I have been dealing with nothing but billing issues since last month in October and I can't handle it anymore. In the last week I've made probably 20+ attempts at setting up payment arrangements that my account were allegedly eligible for, per 15+ different agents saying was eligible. The cha
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+1 for support this - seems like its policy and not technical
Will XFinity allow dual esims one from XFinity other for different carrier active simultaneously in near Future ?
I recently switched form T-Mobile to Xfinity, I had 2 esims (one for TMobile other for an international carrier). After the Switch I am able to move both the esims but, I can only make one esim active at a time, which was not the case with TMobile. Its a major inconvenience, as I may be missing out
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user_sd6ab2 Now service support is limited to the Xfinity Assistant online portal. We don't have access to NOW accounts, and you would need to use the Assistant to request a replacement.
Exchange Xfinity NOW modem
How do I get a new working modem for Xfinity NOW? The technician was at my place this morning and confirmed my modem was broken but didn't have replacements. (He didn't even really seem to understand the Xfinity NOW program.) Xfinity retail locations will not swap it out and I don't think you can us
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user_jl Hello! Thank you for reaching out to us here on our Community Forum. These were distributed to most of our stores across the country, and supplies were very limited.
Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
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Okay I just sent it.
XB10 Internet Speed Issues
I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m
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Email Apple Mail
I’ve keep getting the temporarily blacklisted IP address when trying to use my comcast email with apple mail. I’ve reset the network on my iPhone and that corrected the problem for about 30 min til it kept asking for my IMAP password again. Which is correct and confirmed when logging onto my email t
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user_j1hyu5 Thank you for taking time out of your busy day to reach out to us on our community forum. Although I am heart-broken to see you go, you've reached the perfect place to get help with any changes you need to make to your service. Plea
cancel service
Need to cancel, can't wait on hold anymore and I'm not available for a call back.
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Fixed! Turned in all boxes and replaced with Apple tv4k. Stream only is the answer.
Turner channels pixilation
TNT, TBD and Tru tv have been unwatchable the last few weeks. This is happening on all TVs. I have unplugged and reset all the cable boxes and modem. Any help?
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i am having the same Peacock activation issue. Will xfinity be sending out emails when the issue is resolved?
2-Year Peacock Premium Subscription - Unable to Activate
Summary: My Xfinity plan includes a two-year Peacock Premium subscription, but I am unable to activate the subscription. Background: I have been through all of the help articles and multiple rounds with customer service on live chat and on the phone. I was twice told that I would receive a new email
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I have found a work around. After hitting delete, go back in to it again and delete it again when it’s displayed by itself. Weird I know but this works for now. I also noticed it is listed in the deleted folder and recordings folder after the first a
Viper122
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Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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