Official

Accepted

Unanswered

Advanced Filters

Search Results (506K)

Most Recent
Selected Most Recent
Customer service

I had the worst experience possible with xfinity last night. After being a customer for 10 years I was passed around to departments like a hot potato and nothing still got solved. I literally wasted 4.5-5 hours of my life and time going back and forth with the employees and 4 or 5 different departme

Question

18

1

0

Igottago Hi there! Thanks for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I am happy to review the account and check the latest offers. To get started can you send me a DM with your name and address?

 to the conversation: 

0

0

New customer offers

Had two accounts. Recently switched providers on one and thinking about doing it on the other but would like to avoid. However it's frustrating to constantly get postcards in the mail for the same service I have for $30 less. Just looking for options.

Question

Is there anyone online helping me now

 to the conversation: 

0

0

Ms Now

I am unable to open Ms Now on my phone

Question

Help me open ms now please

 to the conversation: 

0

0

Ms Now

I am unable to open Ms Now on my phone

Question

Yes I am trying to open Ms now

 to the conversation: 

0

Ms Now

I am unable to open Ms Now on my phone

Question

Erroneous Stolen/Blacklist Block After Paid-Off Device and Account Closure

Hello Xfinity Support Team, I am writing to request an immediate escalation to a Tier 3 technical support specialist or an Executive Care team member who has direct database write-access to the GSMA Blacklist Registry. My device has been erroneously blacklisted as "lost or stolen," and standard cust

Question

8

0

0

Live chat agents support

Hi! Everyone, I was just wondering about changing my Internet speed. So I chatted with one of this live chat agent supports from Xfinity. The agent [Edited: "Inflammatory/Profanity"] logged into my account and changed my entire contract and everything without even my consent and authorization. I cle

Question

34

2

0

New customer offers

Had two accounts. Recently switched providers on one and thinking about doing it on the other but would like to avoid. However it's frustrating to constantly get postcards in the mail for the same service I have for $30 less. Just looking for options.

Question

12

1

0

How can i cancel my internet please? I’ve tried all methods

 to the conversation: 

0

1

Cancel internet

I’d like to cancel my internet service

Question

so several months later, we still don’t have this service and we are still paying for it. Is this going to return anytime soon or do we need to start looking around for another cable company? Also, where is our credit for not having it since we are p

 to the conversation: 

0

0

NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

Hola y bienvenido a Comcast @user_3m3xa7 . Muchas gracias por contactarnos en relación con su cuenta reciente. Ha llegado al lugar indicado; estaremos encantados de ayudarle hoy mismo a corregir su dirección en nuestro sistema de factur

 to the conversation: 

0

0

Necesito Cambiar mi direccion

Necesito Cambiar mi direccion , resulta que ayer me instalaron el servivio , esta funcionando muy bien , no puedo quejarme , pero al momento de hacer la instalacion me colocaron la direccion de la vecina , necesito cambiar la direccion a la mia , puedo hacerlo por esta via ?

Question

Got it. All notification settings where they are supposed be set. We'll see, I've got my fingers crossed. Thanks.

 to the conversation: 

0

Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

Question

user_abydfh I'm sorry this has been so frustrating and that our corporate team has not called you back yet. Please allow my team to help out and make sure that we have things corrected. Can you please send us a direct message with your name and servi

 to the conversation: 

0

Xfinity mobile is horrendous.

Xfinity mobile has provided the worst service I have every experienced. I got a new iphone and Xfinity mobile service one week before a month long international trip. I was assured the phone would work in the country when I landed. That was untrue. After over 13 hours of chat during a 4 day period I

Question

user_gntpkm I'm sorry, I think what my peer was trying to say is that we do not have a known issue at this time with accessing HBO Max. Since there is not a known issue at this time we have to work with our customers individually to help resolve the

 to the conversation: 

0

HBO Max Glitch

Why are there still problems with the "Subscription Verification Loop" regarding HBO Max....I had to cancel and not happy about it. Issue could not be resolved even with system refresh and app cache clearing.

Question

So just to make you aware, Xfinity representatives; I attended a conference yesterday and over 500 people were in attendance. The majority of the conversation was regarding the NFL network on Xfinity and the lack of it. Almost every person mentioned

 to the conversation: 

0

0

NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

forum icon

New to the Community?

Start Here