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To: Xfinity Support

Need help adding an additional line to the “bill to” portion of my billing statement for proof of residency.

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Billing

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Hello user_dh57nf thanks so much for reaching out here on our Xfinity Forums with these account change questions! Is there a specific reason we wanted to close the account? If there is any dissatisfaction with your services, we'd love the chance to h

XfinityAlfonso

 commented 

11 hours ago

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Account

I would like to cancel my account

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Transferring only one account to another person

Hello, Bear with me, because this is a little long and complicated. I was the owner of the xfinity account at my previous address that I shared with my soon to be ex-husband. When I moved out, we filled out a form that transferred the account to him. I got Xfinity service at my new address, but our

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Sign-In and Account Management

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I have the same issue and have Eero extenders (3) and it seems buffering is constant. I've done all of the usual rebooting of modem, extenders, unplugging, replugging, moving router, wired and wireless, moving euros, and absolutely nothing fixes the

Jenoack

 commented 

11 hours ago

 to the conversation: 

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TVs & Internet keep buffering

We have added extenders and un plugged many times keeps buffering randomly

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Account

I would like to cancel my account

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Customer Service

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Hey @user_jnwzpo, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go over the Xfinity account, billing, and services. Please note that sending unsolicited private messages to myself or any oth

XfinityDemitrius

 commented 

11 hours ago

 to the conversation: 

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Final Bill Payment

I recently moved and cancelled my previous Xfinity account, and then opened a new one (but with the same email) in my new location. I keep getting a bill in the mail of my final invoice from my previous address. I am trying to pay it online but I can't access anything with that previous account. Whe

Question

Official Solution

Thanks again for stopping by the community forums and giving us the opportunity to help get your account squared away! We're sad to see you go, but we're happy to help you move onto the next chapter for your services. If you ever need assistance in t

XfinitySean

 commented 

11 hours ago

 to the conversation: 

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Direct message to close account and return equipment

Hi, Can someone from Comcast allow me to direct message for closing my account and returning equipment? Thanks a lot.

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U

Cannot record from xfinity stream

user_q1o45w

 commented 

11 hours ago

 to the conversation: 

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Cannot record

Since August 24th I have been trying to get someone to resolve this issue. I have made phone calls, chatted numerous times, had 2 different visits from techs and went in person to the physical store today.

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Cannot record

Since August 24th I have been trying to get someone to resolve this issue. I have made phone calls, chatted numerous times, had 2 different visits from techs and went in person to the physical store today.

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Customer Service

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Thanks for meeting us here in our community about the Outlook syncing issues, @Cammby. You've reached the right place for assistance.   Here's: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email a helpful art

XfinityLinda

 commented 

11 hours ago

 to the conversation: 

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Syncing issues with Outlook just started

Had the usual hiccups here and there since it's Xfinity, but nothing too drastic until yesterday. I use Outlook as my email client and it's been working fairly well with Xfinity email. However, starting yesterday morning, I've been having syncing issues. If I use my phone's Xfinity Connect OR Xfinit

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intermittent packetloss

so after much chatGPT and troubleshooting it has come to the conclusion of this. I have been dealing with this for a few months now. “I’m having intermittent Internet outages lasting a few seconds. During the outage, my gateway at 10.0.0.1 remains reachable, but Internet connectivity drops simultane

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Your Home Network

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I am having the same issue. I have switched wi-fi calling off, then on again, then off again; nothing. I have unrestricted my battery in all my settings; nothing. I went to an Xfinity office twice in MD. One customer service associate asked me to buy

user_z2qan3

 replied 

11 hours ago

 to the conversation: 

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Dropped Mobile Calls

I've been experiencing dropped calls for about a week. Usually the call will drop in the middle and subsequent calls drop after 1 minute. "Resetting All Network Settings" briefly fixes the issue but not permanently. Is anyone else experiencing this? How do we fix it permanently??? FWIW, I've been on

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Internet plan

I see I'm paying 112. And there is a advertisement for $50 a month and I need to reduce my bill

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Your Home Network

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Okay, great! When you all are ready, it's best the account holder reaches out to us. Please send us a direct message with the account holder's full name and complete service address to "Xfinity Support".To do so, click on the direct messaging icon lo

XfinityMelinda

 replied 

11 hours ago

 to the conversation: 

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How do I change account ownership?

My ex has moved out and I am taking over our internet. Is there a way for me to become the owner of the account to keep everything running smoothly?

Question

Xfinity won't be the same without you, user_cuivam! Our team can help with everything right here and make things as simple and easy as possible. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click t

XfinityThomasA

 commented 

11 hours ago

 to the conversation: 

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I want to cancel without service without needing to call

Would simply like to cancel my services without the pressure of calling.

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Thanks for clarifying, user_x1npns. To help isolate the issue, could you please try the following: Reboot the Xi6-T TV Box by unplugging it for about 30 seconds and then reconnecting it. Verify the audio settings on the Xi6-T by navigating to Setti

XfinityDilary

 replied 

11 hours ago

 to the conversation: 

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4k audio

Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?

Question

Totally our pleasure. If you have any other questions or concerns we are happy to assist from here in any way.

XfinityJohnG

 replied 

11 hours ago

 to the conversation: 

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Hi

I see that the app has changed, It seem that i cant change my wifi password.

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Final Bill Payment

I recently moved and cancelled my previous Xfinity account, and then opened a new one (but with the same email) in my new location. I keep getting a bill in the mail of my final invoice from my previous address. I am trying to pay it online but I can't access anything with that previous account. Whe

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Billing

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Thanks for meeting us here in our community about your billing for unreturned equipment, @user_e6u7kl. We're happy to help look into this for you. Please send us a Direct Message with your name and complete service address.     1. Clic

XfinityLinda

 commented 

11 hours ago

 to the conversation: 

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Billing

I received a crazy bill for unreturned equipment. I have been charged an unreturned equipment fee for like 5 years and I need that reduced and I need this bill discounted. How do I handle this? This is how they treat "diamond" customrs.

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Fraudelent claim Customer Service complaint

I just spent the better part of an hour with Mohammad on chat who insisted he would get my newly increased bill down to a reasonable price. It had just gone up considerably and there was no explanation why except AI bot said it was a fee increase. He went on to say he had secured a good deal and it

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Customer Service

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