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Me refund/credit?
I'm at my wits end. I traded in my s21 for an s23 in Nov 2023. Xfinity charged me $30/month for the phone for 5-6 months. I called MULTIPLE TIMES PER MONTH to remind you that I should not be getting charged full price due to my trade-in, and to issue me a refund for the stolen funds. Later in 2024 a
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Billing
Sorry that we are unable to provide you with a new email address @user_795289 Is there anything additional we may assist you with today?
Set-up a 2nd email address
Please help. Trouble with Amazon account, they are telling me I need a new email addy that can be used uniquely for Amazon. I can't find how to do that!
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Hello, @user_5y8rzz thank you for reaching out over Xfinity Forums. Working from home myself, I understand the importance of having your home network up and running. I'd like to help investigate furher, and did want to help get the proper expectation
Outage
I live in Osceola Indiana. You keep shutting off my service every day. How many days is this going to last?
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No answers as of yet. Will try one more time then move onto Starlink.
Poor Service
Have had Xfinity for just over 2 weeks. Internet service is in and out have talked to no less then 5 support techs who all assured me they could resolve my issue. 2 techs came out. Now can’t even log into my service. Now they say 3 days before tech number 3 can come out! Terrible results from suppor
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I want to cancel my service without sitting on the phone pr traveling to a store.
Cancelling without a call or trip to store
You would think in 2026 this would be done through my regular account like all other companies. The answer to all the pleas is no regardless of whether I'm clicking no or saying it.
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I still haven't got that official email to transition to Yahoo yet. Only a bunch of spammers in my Inbox and Legitimate safe senders in my Junk Mail! Is the Xfinity spam filter having a mixed up silly day?
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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Hello @user_drsegt Thank you for taking the time to reach out to us regarding returning your device! I wish you had a more positive experience with getting the return label and would like to look into this further. Please send us a direct chat messa
Returning my phone
I have been trying to return my phone for over week and keep getting the run around. I have been calling, been placed on hold, lied to etc. I need a return label so I may return this new device.
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Hi user_tkzr1l! Thanks for visiting and joining our Xfinity Forum. We value you as a customer, and certainly do not want to lose you. I am sorry to hear about the service interruption you experienced. I absolutely understand the importance of having
24 hour Internet Outage And No Contact Whatsoever
Experienced network outage and no communication from Comcast. Called for status, and no status and no ability to speak to an agent. Starlink here I come.
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user_o5fn4e Hi there! Thanks for taking the time to post. Are you referring to your account being cancelled without your request?
Cancelling without a call or trip to store
You would think in 2026 this would be done through my regular account like all other companies. The answer to all the pleas is no regardless of whether I'm clicking no or saying it.
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Hello @user_z18tpq and thank you for reaching out on our Xfinity Community forum! With the message you state you are getting, is the channel you are trying to access one you are subscribed to? You can check your programming here: https://
Can’t watch CBS
Why can’t I watch CBS on the CBS app, CBS sports app, and Xfinity Stream app?
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Outage
I live in Osceola Indiana. You keep shutting off my service every day. How many days is this going to last?
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user_3zf3ji We appreciate you reaching out to us over our Community Forums. We are sorry to hear about your experience with your new service. Did the local technician team indicate why you are having so much trouble?
Poor Service
Have had Xfinity for just over 2 weeks. Internet service is in and out have talked to no less then 5 support techs who all assured me they could resolve my issue. 2 techs came out. Now can’t even log into my service. Now they say 3 days before tech number 3 can come out! Terrible results from suppor
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Returning my phone
I have been trying to return my phone for over week and keep getting the run around. I have been calling, been placed on hold, lied to etc. I need a return label so I may return this new device.
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Greetings, @user_54cd02! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity Stream app, but you have def
xfinity stream app
Struggles, I've had a lot. I am so sick of Xfinity. I ordered extra DVR space, they tell me only available on the Xfinity Stream App. Not only that, but I just finished installing the app, and guess what, I get a [Edited: "Profanity"] error message. Can't Comcast/Xfinity do anything that actually wo
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Cancelling without a call or trip to store
You would think in 2026 this would be done through my regular account like all other companies. The answer to all the pleas is no regardless of whether I'm clicking no or saying it.
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Customer Service
Concern moved here to the E-mail help section.
Emails from Xfinity mailing
I am receiving email saying I need to accept terms of service. When I attempt to do this it asks for credit card information and I need to know if it is legitimate.
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Poor Service
Have had Xfinity for just over 2 weeks. Internet service is in and out have talked to no less then 5 support techs who all assured me they could resolve my issue. 2 techs came out. Now can’t even log into my service. Now they say 3 days before tech number 3 can come out! Terrible results from suppor
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Customer Service
@user_1pdm2m Suit yourself. Good luck.
EG
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5 hours ago
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Unknown devices on my account
I have some unknown devices on my account. How do I find out what they are?
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