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Thank you very much for providing a screenshot, this ensures that you are logging into the right account. Would you mind doing the same for the Xfinity Entertainment page that you reviewed as well?
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
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Where can I see and respond to my email? Where is my email??!?!?!?
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Sign-In and Account Management
We are happy to assist you in adding your spouse name to your bill @rsd165. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top ri
add spouse to billing statement
Hi, I would like to add my wife’s name to be printed on the billing statement, but I can’t find a direct message option to submit this request. Could you please let me know how to proceed?
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Hi there @user_sfdnfv Thank you so much for reaching out on our Xfinity Community Forum about your billing concern. I'll be happy to assist! Can you confirm what day did you speak with an agent about receiving that credit?
Wrongfully charge
It's frustrating that I had to call 3 times in regards to a wrongfully charged bill when my internet service was put on a seasonal hold. I was not informed from the 1st representative that there is a expired date where I have to call back to extend the season hold until I received my bill. Was told
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Hello @user_nkma5i Thanks for posting with us here on Xfinity Forums? How long have you had the extenders for? We offer a free replacement with our limited warranty. They are covered for 1 year after the purchase. Otherwise you will have to buy a new
xfi pod making hissing sound
hello I have two wifi extender pods. One of those makes a loud hissing sound. I've tried unplugging it and moving it to a different receptacle and the noise persists. I've also noticed wifi degradation in devices connected that hissing pod. can I get it replaced?
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Yes, I want to add my spouse name to the bill.
add spouse to billing statement
Hi, I would like to add my wife’s name to be printed on the billing statement, but I can’t find a direct message option to submit this request. Could you please let me know how to proceed?
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Hello @user_bh84vr, thank you for providing us with proper context. When you are logged into the peacock account please visit the account settings. Once you have arrived in that section you should be able to see the version of peacock that you are cu
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
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... there is no xFi Advanced Security block ... That's nuts. It hardly matters if "there is no xFi Advanced Security block" if their routers are blocking an IP address. CSA controls IP blocking, and CSA should fix this, or explain why they don't wan
Cloudflare Anycast IPs being blocked by comcast ASBR
I've already attempted to report this issue via Assistant/chat and over a voice call but apparently gaining zero traction or not getting to the correct level of support . During the voice call to support the representative said give it 4 to 6 hours and it should be resolved. I didn't have much hope
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Once this is resolved, does anyone know what it will cost to upgrade to ad-free?Would we pay the difference between the plans?
hulu disney bundle with no ads
I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wrongfully charge
It's frustrating that I had to call 3 times in regards to a wrongfully charged bill when my internet service was put on a seasonal hold. I was not informed from the 1st representative that there is a expired date where I have to call back to extend the season hold until I received my bill. Was told
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Stealing money !!!
I went to a local Xfinity store and They open a new WiFi account for me a month ago, which includes the smart home feature but they NEVER gave me the camera for it. I went in a week after the account was open and let them know I was never given the camera. I was told they open a ticket for it and I
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Hello @user_7gj80q Thanks for reaching out. We hate to see you go but our team can assist you with this request. Please send us a direct message with your full name and service address to get started. To send a "Direct Message" to Xfinity Support:&n
I need to cancel my internet service
I tried to complete the cancelation with Xfinity Assistant. The only option it would give me was to request a callback. I am unable to talk on the phone and am un able to go into a store.
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
xfi pod making hissing sound
hello I have two wifi extender pods. One of those makes a loud hissing sound. I've tried unplugging it and moving it to a different receptacle and the noise persists. I've also noticed wifi degradation in devices connected that hissing pod. can I get it replaced?
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Concern moved here to the Customer Service help section.
Peacock Subscription
I had to correct my NOW TV from Latino to English. Now I cannot access my Peacock subscription. My Xfinity account says it's now ready to activate but when I try to do so it says I already have an account. When I go to my Peacock account it says I do not have a plan selected.
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I need to cancel my internet service
I tried to complete the cancelation with Xfinity Assistant. The only option it would give me was to request a callback. I am unable to talk on the phone and am un able to go into a store.
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Customer Service
Greetings @user_eey3jo, I see you have really put your thinking cap on. Your head is in the right space, but it would be pretty hard to narrow this down. Although you replaced the splitter there could still be some issues with physical line itself, b
Uncorrected Errors, Especially on one channel
I recently had tons of uncorrected errors, and very high upstream power levels (50+ dBmV). I found a bad splitter and replaced it, which dropped the upstream power to 40 dBmV and got rid of most of the uncorrected errors. But I'm still seeing some, and not sure where to continue chasing this down. H
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@BruceW - I had tried that a couple of times too. I suspect it's AI or some sort of automation that checks but both times I received an email within an hour like the following Our review is complete Your website unblocking request review Thank you
Cloudflare Anycast IPs being blocked by comcast ASBR
I've already attempted to report this issue via Assistant/chat and over a voice call but apparently gaining zero traction or not getting to the correct level of support . During the voice call to support the representative said give it 4 to 6 hours and it should be resolved. I didn't have much hope
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I was able to view the game on 1254 last night but when I try to schedule it to record the Sunday (4/29) game, I get the following error: Error TVAPP-00100 Is this something temporary or is recording from channel 1254 not allowed for some reason?
Charles4081
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Atlanta Braves station
How do I watch Atlanta Braves games 2026
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