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Time to switch
I have been trying everything to get to the time to switch page. Both my calls to customer service and text messages have not helped. Why is this so difficult to figure out? Why after three weeks have no customer service reps help yet? Starting to regret switching my service from ATT Beau
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Customer Service
I wonder if it has to do with updated versions of browsers? (Xfinity: something to consider when looking into this issue) Obviously, my new laptop has the newest version of Firefox, and my phone recently made me run an update on Chrome, but my old l
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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I am sorry for how your experience has made you feel @user_9e4gdz What was the QR code for? Are you trying to activate a phone?
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I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
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100% agree. They lie. They did not switch my esim to my brand new phone saying this phone is locked and return it and buy one from us to work. One of the worst service.
Xfinity lies and refuses to transfer over esim to new phone
I’ve been on hours of calls and chats with xfinity to port my esim over to my new phone. They tell me my new phone doesn’t have the Verizon DMDF and that they’ll transfer the esim on their end. They then tell me to keep an eye out for an email and that I should wait two hours then restart my phone a
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Cancel Internet Service
I would like to to cancel my home internet service.
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Getting Started
their response is to create a yahoo account. Which is NOT customer friendly,I am sure many of us have had their emails for many years and have so much associated with it.
Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
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It's strange that you were able to view attachments on your old laptop because this is a comcast issue, not a device issue. If you read through this thread, you will see that the device, browser or operating system does not matter. The problem start
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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@TGray You're using the Comcast/Xfinity systems until you receive notifications that you are able to migrate *and* you have actually done so. These messages should come from "updates.xfinity.com".
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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RLM5 Thanks for reaching out about the internet device issue even with service working. I would be happy to troubleshoot with you to find out why it keeps blinking. Can you send us a direct message with your full name, name of account holder (i
CM1100 internet green LED is off, but I still have full internet!
Trying to determine if I have a bad modem or if there is an internet connection issue turning the green led off. I restarted the modem and the led turned orange on modem startup, and then no green, but full internet, 500 Mbps. Ran the logs on the modem (192.168.100.1) , and in the logs have a lot of
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Hello, @DBKSLC thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and want to investigate further is you're still having issues access the downloaded content from the Xfinity App. I did find an old forum pos
Downloads to Xfinity stream not showing up on my computer
When using Xfinity Stream, downloads do not appear when offline.
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user_sn83c1 Thanks for reaching out to us today about a recent visit to one of our stores. We certainly don't like to hear this was your experience, and I would be happy to send along your feedback. If needed we can also assist you here with any conc
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Went there in January: Mom dead, cancel service. Today: Cancel internet to security cameras. Do you also want to cancel the phone? WHAT?? I've been paying for a year for a phone in the garbage?!?! Went to a store, manager wouldn't help, wouldn't identify himself, got testy and rude and ejected me!!!
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Of course it’s an issue. I don’t have cable boxes. It’s just getting worse and worse
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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How do I post publicly? Can I change a post from Private to Public?
email will not load via mobile apps/outlook when on wifi - server error
I cannot get my comcast.net emails to load on my tablet/phone/outlook while connected to my home wifi. This has been happening for the last 3 days. I have uninstalled/reinstalled apps, confirmed IMAP settings are correct, and restarted my router. I am outside of Xfinity internet service area and con
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On December 12th 2025 I went to the Xfinity store at 2050 Ford parkway. The woman I spoke to was rude. And not helpful. I cannot Scan the QR code on my phone. I told her that and handed her the number below the QR code and she said I don't know what
user_9e4gdz
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leave a review
I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
Question