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End of years of loyalty?
I have just come from The Xfinity Store to return my 3 Xfinity Flex boxes & 4 remotes & cable! “Meme” was very efficient & courteous at the Buckhead, Atlanta Store on taking back the equipment which changed with the upgrade in technology & customer service, but auto-withdrawals against the customers
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Flex
Okay, we can certainly set a reminder to check back in with you here. That way we can see how things turn out, or if additional assistance may be needed. Is there a date or time you think you may have the extender by?
ioT device connection requiring 2.4 Ghz
I purchased a Feit Electric Smart Water Sensor that requires a 2.4 Ghz Wi-Fi network. We have an Xfinity Technicolor XB8 Gateway at home. I cannot get the sensor to connect to WiFi. Is there an extender available that can be configured to only extend the 2.4 Ghz band so that I can get the sensor to
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Hey there, @user_buapjz, thanks for reaching out through Xfinity Forum regarding your Peacock activation. We are happy to help with troubleshooting, so you can enjoy Peacock! When you click on the redeemed Peacock Premium offer, what happens next? Do
Peacock
I have redeemed my peacock premium offer but I can not activate it. It’s not on my subscription management list to activate
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Now it is happening on ondemand. All other channels are fine.
FoxNews is pixalated and unwatchable today and yesterday.
FoxNews is pixalated and unwatchable today and yesterday. All other channels seem fine. If I go to ondemand I can watch it fine.
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Hello user_k05bsv, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and we're happy to help. I see you sent a DM, we will continue there.
Phone Rebate Issue
Hi, I am having an issue with my phones I sent in for rebate. They both shipped at the same time and both have arrived via usps tracking. On xfinity one shows it's still shipping, the other shows it hasn't been sent. I have found people found solutions through direct messages with instructions on wh
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Cancel service
I'd like to cancel my Xfinity Internet service. Could an agent please assist me via direct message?
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Customer Service
Hey there, @user_eyl9ua, thanks for reaching out through Xfinity Forums regarding your new plan. I would be happy to check the status of the devices being delivered. Can you please send us a direct message with your full name and your full address?
Arrival of Devices
I just signed up for a plan today that said would be delivered same day if I ordered before 3pm. I got my order confirmation at 8:50 AM today and was under the impression that it was being prepared for delivery right there, I haven’t heard anything back yet as it’s now 1:40pm and only want an update
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I see my WiFi network, however the device does not connect. I spoke to Feit technical support, who said that the network needed to be split out. I’m going to purchase an extender that will allow me to do this. Hope it works.
ioT device connection requiring 2.4 Ghz
I purchased a Feit Electric Smart Water Sensor that requires a 2.4 Ghz Wi-Fi network. We have an Xfinity Technicolor XB8 Gateway at home. I cannot get the sensor to connect to WiFi. Is there an extender available that can be configured to only extend the 2.4 Ghz band so that I can get the sensor to
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Hi @user_z895ll thank you for reaching out about this subscription. If this is not showing on your apps and subscriptions we can take a second look and help here. Can you please send us a direct message to get started? How to Send Us a Direct
cancel mgm+
I don't remember ever having mgm+ and need to cancel it. I have looked at apps & subscriptions but it does not show that I have anything there. No idea where else to cancel at
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Our gateways do typically assign devices to the channel they are best suited for without the bands needing to be split. When you try to connect the water sensor are you showing your WiFi Network, and just can't connect? Or are you not able to even se
ioT device connection requiring 2.4 Ghz
I purchased a Feit Electric Smart Water Sensor that requires a 2.4 Ghz Wi-Fi network. We have an Xfinity Technicolor XB8 Gateway at home. I cannot get the sensor to connect to WiFi. Is there an extender available that can be configured to only extend the 2.4 Ghz band so that I can get the sensor to
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Hello @user_j1q3eh , and thank you for reaching out here on our Xfinity Community forums. We can understand why you’d be frustrated after purchasing the phone while in Oregon but ultimately having additional costs associated with getting it to
Extra fees to do Xfinity's policy
Hello. I recently bought a new phone in-person in Oregon. Comcast's policy to only allow my phone to be sent to the main policy holder resulted in me paying Massachusetts' state tax of about $68 and then addition shipping of about $28 to ship my phone from Massachusetts to Oregon. Is there any disco
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Thank you for reaching out here about the issue with those recordings. If you are still experiencing an issue with that we will be happy to look further into that. Have you already cleared the cache and cookies on your device to see if that resolves
DVR'd programs missing from recordings
When I access saved programs on my TV, all the programs are there. When I try to access from my iPad, there are no programs showing up for the past several days. I have synched my DVR and I have shut down and logged in again on the Xfinity stream app but there is no change. What's up with that?
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Wonderful! Happy to hear you were able to get everything resolved. Let us know if you need anything else in the future, @user_934q2g. We are always here to help on the Forums!
My old tv box uses a coaxial cable connection. How do I install a new X1 box
How do I install a new X1 TV box when my old box has a coaxial cable?
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FoxNews is pixalated and unwatchable today and yesterday.
FoxNews is pixalated and unwatchable today and yesterday. All other channels seem fine. If I go to ondemand I can watch it fine.
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Channels and Programming
@XfinityEricB Hi, Did you read my post before responding? I mentioned that I had cleared the cache to no effect. I also mentioned that I upgraded firefox, and that didn't work.
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Arrival of Devices
I just signed up for a plan today that said would be delivered same day if I ordered before 3pm. I got my order confirmation at 8:50 AM today and was under the impression that it was being prepared for delivery right there, I haven’t heard anything back yet as it’s now 1:40pm and only want an update
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Television channels
My weather channel has been removed and been replaced by another ridiculous news channel. Now I have no Weather channel. This is a travesty and you refuse to justify it
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Channels and Programming
Thank you for reaching out to us on our community forums @user_6jljmi! Waiting through a missed appointment, repeatedly explaining the situation, and then learning the installation would be delayed another week would be exhausting. I completely under
XfinityAldrik
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Horrible Service
To Xfinity Customer Service and Management, I am writing to express my absolute frustration and disappointment with the level of service I have received from Xfinity. This has been, without exaggeration, one of the worst customer service experiences I have ever had, and the complete lack of accounta
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