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user_7c504e My team can definitely look into your account, and see what current promotions are available. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct
Xfinity Deals
The price of my 300 mbps, BYOE internet service just increased. All of the deals I see seem to be only for new customers. As an existing, long time customer, where can I find the deals available to me? Thank you.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Deals
The price of my 300 mbps, BYOE internet service just increased. All of the deals I see seem to be only for new customers. As an existing, long time customer, where can I find the deals available to me? Thank you.
Question
Restarting the computer did not solve the problem...Something is wrong with the Xfinity Servers... Please Help
Outlook 365 Email not connecting to Comcast Email servers
Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?
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@Xfinity Support claims there is nothing wrong on their end!!!
Profiles missing on my Xfinity App
I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?
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user_x14xk9 In that case, the steps listed by Aldrik would be the best option. What kind of device do you have? Are you able to share a screenshot of those notifications?
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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As pointed out four days ago... THAT PAGE ONLY CONTROLS SMS (TEXT MESSAGE) AND EMAIL! That's a problem, you see because... THE SPAM ARE NOTIFICATIONS FROM THE APP! Understand, now?
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Thank you for the quick response @XfinityRay . System Updates: My tablet is fully updated. It is running Android 16 (One UI 8.0). App Version: I am running Xfinity Stream version 8.13.0.2840, which is the latest available. Network: I
Low resolution (480p) on the Xfinity Stream app on my new Samsung Tab A11+
I am experiencing low resolution (maxing out at 480p) on the Xfinity Stream app on my new Samsung Galaxy Tab A11+. I have confirmed the tablet is Widevine L1 certified, and it plays 4K content in other streaming apps without issue. I have already attempted the following troubleshooting steps: Cleare
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Try using Pingplotter's 14 day trial. I've been running it since opening my ticket to track and monitor my connection status and log dropouts that have been happening.
Gateway constantly goes offline - speeds are about 1/3 of plan purchased
Since switching to Xfinity in January, I have been constantly plagued by my gateway going offline ( red light ) and having to cycle the power to get it back on. Up until this week, it seemed to happen consistently around 130PM EST. I spoke to a tech for about 45 minutes the other day who said they f
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Thanks for taking the time to lay all of this out, I can see how incredibly frustrating this experience has been, especially after multiple visits, hours spent with support, and still not receiving the symmetric speeds you originally signed up for @u
FDX installation problems
I subscribed last week for 1 gig upload/download FDX Internet service at $50/month for 5 years, and a technician installed a new coax wiring run from the pole outside to a XB8 gateway in my home yesterday. When I ran speed tests, it was apparent that my upload was capped at 100 Mbps. I spent the bet
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Hi there, @cdhnjs! Thank you for you interest in upgrading your email box to Yahoo! We will be sending invitations through 2026. We will notify you when you can complete the migration. Though you don't see it yet, it will show up by the end of the ye
Merging Comcast’s to yahoo email
I’m not able to merge my comcast email with the yahoo. I never received the email to migrate. What do I do from here?
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Merging Comcast’s to yahoo email
I’m not able to merge my comcast email with the yahoo. I never received the email to migrate. What do I do from here?
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Sign-In and Account Management
FDX installation problems
I subscribed last week for 1 gig upload/download FDX Internet service at $50/month for 5 years, and a technician installed a new coax wiring run from the pole outside to a XB8 gateway in my home yesterday. When I ran speed tests, it was apparent that my upload was capped at 100 Mbps. I spent the bet
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Customer Service
Thank you for reaching out to our team here. I am very sorry to hear about that experience, and I will be happy to look further into that issue with the Phone number. Can you send me a direct message with the full name and complete address for your s
Deleted my phone number while transferring
I have been on the phone with customer service for over a total of 24h. We were trying to switch numbers between Xfinity accounts. My phone number was switch with out a problem but my wife's was a problem for some reason. Nobody could explain way except for amour system won't allow it. Of the 5 peop
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@XfinityJeniece I have sent a DM.
Internet drops 3 times a day, same time frame (50%+ download, 95%-100% upload loss)
7:45pm EST - 2/14/2026 First off, I'm using a PC. Windows. I have had Xfinity internet services since Feb 2023. I pay for the 1200mbps download and 40 (50?) mbps upload. Wired Ethernet connection to a Xfinity XB7 Gateway. I do a hard reset (unplug) almost daily. I have multiple new Cat 5, 6, and Cat
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User_8bs01h Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
login failure
This just happened. All attempts to access my email or log in to any xfinity site using the Firefox browser (v. 147.0.3 (64-bit)) have failed. I get an "enter user name" box and then the message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Refer
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KM1062 Thank you, very much for the feedback. We will go ahead and close the thread. Have a great rest of your day!
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Hello, @user_9cc1e3! Congratulations on your new tablet! I like the Samsung tablets too! I have some questions for you. Did you check for any system updates? You should be on Android 7.0 or later and Xfinity Stream app version 7.4.1 or later. Is th
Low resolution (480p) on the Xfinity Stream app on my new Samsung Tab A11+
I am experiencing low resolution (maxing out at 480p) on the Xfinity Stream app on my new Samsung Galaxy Tab A11+. I have confirmed the tablet is Widevine L1 certified, and it plays 4K content in other streaming apps without issue. I have already attempted the following troubleshooting steps: Cleare
Question
user_x14xk9. I'm sorry you feel this way. Did you try visiting the Xfinity Website? You can select Account > Account and Identity > Account Communications > Marketing communication. This will allow you to manage the type of marketing notific
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
Question
user_j31zf4 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
XfinityVictor
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Comcast.net email
My Comcast email was moved to management by yahoo but now my email is gone I can no longer access my comcastaccount
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