Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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cancel service

i’ve been trying to cancel my service for months and they keep trying to charge me

Question

@user_oeihsb FWIW, the hidden networks are used for interfacing with the home security systems. And AFAIK, they can't be disabled.

EG

commented

12 hours ago

to the conversation:

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The radio on the xfinity gateway are not disabling

I have followed the steps on the xfinity app and with accessing the xfinity gateway directly but I am still seeing signal come from the gateway. On the app I disabled the xfinity hotspot feature and set the channels and channel width on the 5 GHz and 2.4 GHz radios in an effort to avoid my home wire

Question

@user_goomc6 For us to assist you with the specific details about your account with the promotion we wouldn't need to look at your account in private so you would want to send us a direct message

XfinityOrlandoM

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12 hours ago

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watch wont pair and promotion was not given when purchased

I have spent many hours on phone and 5 trips to the store which is over a half hour ride to there plus hours sitting there !! from issues when we upgraded phones and watch. NOTHING but problems. Now I find out that the promotion was not added to watch purchase. To say I am livid does not cover the e

Question

U

cancel service

i’ve been trying to cancel my service for months and they keep trying to charge me

Question

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Customer Service

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Hello user_ol068u! Thanks for reaching out to us on our Xfinity Forums and sharing the trouble you are having when you try to access the Xfinity app with your account to manage your home network. Usually I have customers reaching out for help with ac

XfinityPaula

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13 hours ago

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Activate Modem - problem with xfinity app

I have managed to sign in to the modem using 10.0.0.1 and to get internet service and wifi. However, when I try to use the xfinity app to modify the SSID and wifi password, the app just loops between a sign in screen and a screen that says I am already signed in. How do I get the app to behave the w

Question

Concern moved here to the Xfinity App help section for assistance.

EG

commented

13 hours ago

to the conversation:

0

M

Remove devices on wifi network

Where and exactly how do I remove devices. There is no tab on the app. Someone help !

Question

U

Xfinity unable to register Purchased Canadian iphone 17. DO NOT TRAVEL WITH XFINITY as you will not be able to register a non-us phone.

I purchased a new iphone 17 for my daughter in Canada. It came via the Canadian online apple store. After 5 hours of phone time and 4 days, Xfinity simply cannot register a brand new iPhone 17 and my daughter is without service. Here is what I have been told: This is a blocked phone. (I have the scr

Question

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Customer Service

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@user_jymwue Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it

EG

commented

13 hours ago

to the conversation:

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U

Why is my location in the wrong STATE?

When I login to my places on the web they have me at Location: South Bend, IN USABut I am in the NW of Chicago, IL Which is where I always was before updating my xfinity router. So now when I log in, it has me in the wrong state and makes it difficult for some secure states. How to fix this?

Question

U

Sync Desktop Outlook 365 calendar (xfinity account) to iphone

Although my e-mail syncs perfectly between my iphone and my Desktop Outlook Email, my calendar does not. When I add an event on my Desktop Outlook 365 calendar, I cannot get it to show up in my iPhone calendar. I have tried adding an Outlook.com account although my email is xxx@comcast.net Any sugge

Question

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Email

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@user_z8brnk Your mail won't load where? On a phone using a mail app? In the webmail UI with only your browser? On a desktop or laptop computer using a desktop email client? Something else? You need to present more inf

Latoque

commented

13 hours ago

to the conversation:

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Email

My comcast email is slow or doesn’t load at all

Question

Hi there and welcome to Comcast. I am sorry to hear that your cancelation order has not been processed. You are in the right place and we are happy to take a look at this for you. Please send us a direct chat message with your full name and complete

XfinityRoberto

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13 hours ago

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R

Xfinity Won’t Cancel my Account.

I called on April 27, 2025 to cancel my Xfinity subscription. The operator assured me that we will not receive another billing cycle and to turn off my automatic payments. He assured me that our last day of service would be May 21, 2025. I returned the equipment, but to my surprise the Xfinity store

Question

Greetings, @user_0oggts! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this email issue. You have definitely come to the right place for assistance.

XfinityJamesC

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13 hours ago

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My Comcast email account won't load onto my iPhone 16 this week again

This happened to me like 5 months ago but then I got the account to load. I wasn't able to send email from it but I could receive email onto my phone. Last week, I stopped being able to receive or send Comcast email onto my phone (I get both my Comcast and Gmail on my computer and always have). I de

Question

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Hello @XfinityRichard and @XfinityEva , I got around to enabling bridge mode as I had been putting off setting up my fortigate firewall. That said, the xfinitywifi and 'Xfinity Mobile' SSIDs are still broadcasting. I am also seeing a two hidden

user_oeihsb

replied

13 hours ago

to the conversation:

0

U

The radio on the xfinity gateway are not disabling

I have followed the steps on the xfinity app and with accessing the xfinity gateway directly but I am still seeing signal come from the gateway. On the app I disabled the xfinity hotspot feature and set the channels and channel width on the 5 GHz and 2.4 GHz radios in an effort to avoid my home wire

Question

U

Schedule an appointment

My WiFi is constantly dropping

Question

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Customer Service

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11winslow Hey there! Thank you so much for using our Forums and for lettings know about the issues you are having at this time with our Stream app. We are here to help and work together on this so you can enjoy. Have you checked your app on the devic

XfinityJorge

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13 hours ago

to the conversation:

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poor picture quality with stream app on Roku

I have poor picture quality using the stream app on Roku. I went through many debugging steps with the useless AI assistant

Question

user_ix724s Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"

XfinityThomasB

commented

13 hours ago

to the conversation:

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Refund back to my account!

Hello I've been told my refund of $25 would be added back into my account since yesterday between 30-45 minutes. However I've haven't receive anything yet. The ticket ID number is CR232889510. I've been in this refund situation since Monday or Sunday I believe. Please i need someone to tell me what'

Question

U

I have the same issue. I requested to cancel my Xfinity service effective November 18, 2025 through a scheduled call-back on November 5, 2025. Afterwards, I received two confirmation letters from Xfinity on November 6 and 7, confirming that the cance

user_qyhy7y

replied

13 hours ago

to the conversation:

0

R

Xfinity Won’t Cancel my Account.

I called on April 27, 2025 to cancel my Xfinity subscription. The operator assured me that we will not receive another billing cycle and to turn off my automatic payments. He assured me that our last day of service would be May 21, 2025. I returned the equipment, but to my surprise the Xfinity store

Question

U

Refund back to my account!

Hello I've been told my refund of $25 would be added back into my account since yesterday between 30-45 minutes. However I've haven't receive anything yet. The ticket ID number is CR232889510. I've been in this refund situation since Monday or Sunday I believe. Please i need someone to tell me what'

Question

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Customer Service

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@user_bp2qjy We still have you on the other post https://forums.xfinity.com/conversations/billing/management/691f38b3289084178ce53565?commentId=691f38f92714ca5571b33845&replyId=691f3ac6289084178ce558c1 and we invited you to send us a direct messa

XfinityOrlandoM

commented

13 hours ago

to the conversation:

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U

Billing

I would appreciate it if someone could review my account for errors . I believe that I am being overcharged significantly.

Question

U

Billing

I would appreciate it if someone could review my account for errors . I believe that I am being overcharged significantly.

Question

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Customer Service

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