Xfinity Community Forum

Hello @user_h51ryl we wanted to follow up and see if you are still experiencing issues at this time? Were you able to check out the link our Expert @EG shared a couple of days ago?

XfinityEva

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17 hours ago

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T3 timeouts

I'm really getting tired of the lack of service on my line. I'm tired of complaining. I am tired of having to call in about an issue that isn't getting resolved.

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Thanks for reaching out to us are you able to sign into your xfinity account via https://www.xfinity.com/auth or via the Xfinity app

XfinityOrlandoM

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17 hours ago

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Ip blacklisted

Can’t get email on iPhone …Message says up address blacklisted

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Hey there user_bus2fe did the article provided by @SolutionSpotter help to resolve the channel issues you were having?

XfinityAlfonso

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17 hours ago

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Xre-03059

I can’t put on certain channels. Some channels keep freezing and are super pixilated. This has been happening for weeks. I have reset my modem and it doesn’t fix the issue.

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Ip blacklisted

Can’t get email on iPhone …Message says up address blacklisted

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Email

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user_0fcea5, I know it can be frustrating dealing with the automated line. I can help. Although we are sorry to lose you as a customer, I can help. Please send us a direct chat message with your full name and complete service address to “Xfinit

XfinityAngie

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17 hours ago

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Cancellation

I want to cancel my service but this is starting to get annoying. I have tried calling to be hung up on by a robot saying they cant find my account after verifying my address twice. Then it says to chat but chat says they cant cancel the account. Why is this so difficult. I am moving out of state an

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Hey @head4hydra , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the prepaid card for Xfinity Mobile. I would be more than happy to offer my assi

XfinityJanelle

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17 hours ago

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Xfinity Mobile Contract Buyout

I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised

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Cancellation

I want to cancel my service but this is starting to get annoying. I have tried calling to be hung up on by a robot saying they cant find my account after verifying my address twice. Then it says to chat but chat says they cant cancel the account. Why is this so difficult. I am moving out of state an

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Sign-In and Account Management

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The link sent says it’s for “cable “ account number . I put my account number and nothing.

user_44bpot

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17 hours ago

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False advertising from Xfinity Mobile buyout program

I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and

Question

Could you just temporarily lift the mail size limit for the transition to Yahoo?

I'm checking my mailbox to find messages over 25MB. I don't know if that's Real Binary MB (1048576) or Marketing MB (1000000). And of course the webmail interface has no way to search based on size, so I'm relying on Thunderbird/Outlook to do that. In some cases they can't agree on how big the attac

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Email

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Hi there, @user_nf1y3h Thank you for reaching out! I do apologize for the inconvenience you are having trying to turn on UpNp from the Xfinity APP. Since it's been a few days, since you last posted are you still having trouble?-Richard

XfinityRichard

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17 hours ago

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UPnP Xfi

So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?

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Better business bureau complaint

Got a call from xfinity last Wednesday about a complaint I put in with the better business bureau concerning Xfinity trade-in program..was told xfinity would get back to me Friday or Monday because of the Thanksgiving holiday. It is now Tuesday Dec 2nd and still no call back. If xfinity doest contac

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Customer Service

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Xfinity “lost” my trade in

I joined xfinity about a year ago and traded in an iPhone 16 and a iPhone 15 pro max. About 3 months in they started saying they never received the iPhones and after many tickets they said they did receive them but they were damaged (they were not sent damaged) then they said it was normal and now t

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Devices

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ChaseMoney Thanks for reaching out to us here on Forums for help today. Since you posted, have we been able to sucessfully run a credit check for mobile eligibility?

XfinityEricB

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18 hours ago

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Same issue here

800+ Credit Score. They ran my credit and then told me to turn off the freeze. Did it and still show $0 for device eligibility. Likely will be canceling my installation on Tuesday and switching to a new provider so that I can trade in my old iPhone.

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@head4hydra this is class action territory.

head4hydra

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18 hours ago

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Xfinity Mobile Contract Buyout

I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised

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transferred to xfinity (from verizon) specifically for the incentives of this $500 per line prepaid card to cover the crazy costs of verizon, as well as the decent trade in offer for my previous phone. now, i have a verizon bill that's due tomorrow f

head4hydra

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18 hours ago

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Xfinity Mobile Contract Buyout

I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised

Question

I'm happy you were able to get this all resolved through our CSA team user_uiwlgr. Please be sure to reach out to us for any future service needs. My team is here to support you, and thanks for being the best part of Xfinity!

XfinityAmira

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18 hours ago

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Xfin Mobile : wrong phone assigned to different line

I have a phone assigned to RealPerson 1 which is NOT the phone that he actually has. I read that the phone causing the problem needs to have its IMEI completely deleted from the backend database. I've spent 15 hours over the last 4 days, having an agent, not me, who has these two phones, trying to g

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Does 45 day waiting period for Global Travel pass apply to new accounts or new lines?

I've been with Xfinity now for 45 days and also looking to bring my daughter over to the Premium Unlimited plan. She is currently in the UK and will be there for the next two years. This plan is right for us but I'm wondering if the 45 day waiting period to use international data voice applies to NE

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Plan

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4k box frustration

After speaking on the phone and two chats with xfinity I drove 45 minutes to the nearest store and stood in line for over half an hour to get a 4k box and exchange a box. I just installed it and it is not a 4k box. I am beyond frustrated. Between the hours on the phone and the two chats being told c

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Channels and Programming

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Hi @user_5xot16 I'm so sorry to see you are looking to end your account. We can help with that here. May I please ask that you send us a direct message with your full name and service address to get started? To send a direct message: &n

XfinityEva

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18 hours ago

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Cancel service

Hi I need to cancel internet service

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Once again, Comcast has done the impossible by making a bad email experience worse. I followed the link to begin the migration to yahoo.com which first asks for my login credentials. The password field is filled, then the screen refreshes with

user_6xlp6w

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18 hours ago

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Cannot access new Yahoo Comcast email oneither Mail or Outlook

Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. T

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