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Major problem
The last 2 years I have had problems with my internet speed. I have had multiple techs out and nothing ever fix. Im tired of dealing with this. I have spent hours on the phone trying to get it fixed and never getting anyone to solve the problem. I stead they just bounce me around from person to pers
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Customer Service
Contacted Support via Direct Message - thank you
Landline out at least once a week
My landline goes out at least once a week and I never know how long it's been out until I go to make a call. Yes, I unplug the phones and go through the same routine over and over and the only way to get them working again is to restart the modem. Everything else works fine - WiFi and cable. We had
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user_yo3aho My team can help you with your unlimited plan charges today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" i
Dispute unlimited plan charges
Hello, I just found I have been charged $30 a month for the past year for an unlimited plan on my iPad which I have not used and did not request. I called previously to settle issues with my account and bill and communication was not good. I would like review and reimbursement. I have been a long ti
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Consent to construction of a fence
I am applying for a building permit to erect a fence on a portion of my property that is encumbered by an Xfinity utility easement. I need to know who to contact at Xfinity to obtain a release. My property is located in Lake Clarke Shores Florida in Palm Beach County.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need to update credit card
When I try to update the credit card, it tells me I need to remove the automatic billing, so I do that and update my credit card info, when I try to pay my bill, the new credit card it missing…then old card is back on again after removing it from the info….it keeps going in circles and nothing gets
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@XfinityBenny I don't know. It's a bundle. I haven't updated any services for years. I am happy with the way things work (with the notable exception of the now non-working ACR). I am scared to make any changes to my services, lest it render my Ca
Anonymous Call Rejection not working
I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la
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user_aqraxs, I'll be glad to help :) I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can
Can't afford bill anymore
My rate jumped from 60 to 80 dollars! this is outrageous! who can afford this!? Is anyone available to see if I can keep my current TV/internet plans but at a cheaper rate? I do not think it is fair you guys offer the best rates to new customers all the time and then as
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Hey there, @user_h4lt1i, thanks for reaching out through Xfinity Forums regarding your gift card. We would be happy to help you with the details of the promotional offer. I will need to take a look at your account. Can you please send us a Direct Mes
200 gift card
I was told that I was sent a 200 dollar gift card to my email but haven't received it. Where is my card?
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I need a price for just internet been a customer since 1999
Can't afford bill anymore
My rate jumped from 60 to 80 dollars! this is outrageous! who can afford this!? Is anyone available to see if I can keep my current TV/internet plans but at a cheaper rate? I do not think it is fair you guys offer the best rates to new customers all the time and then as
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Thanks for sharing your experience and what worked best for you! Please let us know if anything changes and keep us posted with any updates!
Xfinity Is Blocking Emails from my Gmail Account
Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo
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user_omhn7h Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Military discount
Back in the summer I applied for military discount. It shows I've been approved/ confirmed by you guys, but gold status doesn't change to diamond and tried to look up the $180 prepaid gift card in incentives and that doesn't come up either. How do I go about accessing these benefits?
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UPDATE: I am the original poster on this thread. I called the CSA number listed by Xfinity reps in the replies above, and the tech helped me troubleshoot sending to and from my Gmail to Comcast accounts. He originally thought it was a Gmail problem,
Xfinity Is Blocking Emails from my Gmail Account
Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo
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email to my phone
I get Comcast email on my computer, but it doesn't show up on my iphone.
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Network
Wireless service is horrible
It’s not been a week and this new equipment doesn’t work!!! Every few minutes the picture or voice freezes. I have better reception on my Roku tv not connected to xfinity. Why have you done this? If the system still has bugs to work out why would you do this? My house is 10,000,00 sq. Feet did you p
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Xfinity Compliments
@user_wv019l Were you receiving a promotion where it was complementary for a period of time? What does your account status say when you login on the Peacock web site?
DreamSayerZ
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5 hours ago
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Why has my peacock premium subscription stopped?
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