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Don’t cut other isps coax cable
Hi, I’m getting Xfinity internet this Friday, I was wondering. I already have an isp but I’m keeping my orginal isp and just getting Xfinity for my self I was wondering if you guys could be careful and not cut the other isp coax cable thanks
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Customer Service
Cannot Activate Peacock Premium
I have tried multiple times to activate my free Peacock Premium Service. It shows up on the Streaming Service activation page but I get an error message saying please try later. This has been going on for months.
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X1
Thank you I have sent a direct message.
Not receiving messages from one person
I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive
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Thank you @user_7bk3ni I was primarily interested in your email. As long as the sender has been confirming he is sending them to your address correctly, we'll want to take a look at this to confirm everything is working as expected for you, and I ap
Not receiving messages from one person
I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive
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Is there a way for me to email you directly or to speak with you? I am a Comcast customer and really need this resolved as soon as possible.
Not receiving messages from one person
I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive
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When it comes to certain personal information, we are not able to obtain it through this forum for customer security.
Requesting Direct Message to Fix Account Verification
Hello, upon calling customer service, they were unable to add my date of birth to my profile. I need this added to get through the process online for a promotion verification. Despite entering my Xfinity credentials, entering the direct text code, it still wants this information. According to custom
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I am sending from a comcast email but I don’t know what he is sending from.
Not receiving messages from one person
I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive
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No it is not a comcast email that I am aware of. You are my provider so I am not sure who else to ask for help. I have checked both spam and jipunk and he is not in there,
Not receiving messages from one person
I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive
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Ok. In general this seems like a lot of hoops to jump through. It’s pretty crazy how Xfinity is requiring this information yet doesn’t even have it on my account and requires me to go in person to add it.
Requesting Direct Message to Fix Account Verification
Hello, upon calling customer service, they were unable to add my date of birth to my profile. I need this added to get through the process online for a promotion verification. Despite entering my Xfinity credentials, entering the direct text code, it still wants this information. According to custom
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I was able to email him and he received and replied but I never received his reply.
Not receiving messages from one person
I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive
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Ok @user_7bk3ni, now we have a better understanding of how you are supposed to be receiving these emails. Without specifying your exact email addresses, can you tell me if the email these messages are being sent to you on is one provided by Xfinity
Not receiving messages from one person
I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive
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I also need a Psim or physical sim, I need it mailed to me right away I have two esims and did have two phones but one broke and the other will take two sims but one has to be a psim. Im in Alaska working on a boat and of course there aren't any xfin
Physical SIM card
My device with Xfinity currently has an eSIM, but I would prefer a physical SIM card. How can I arrange for one to be mailed to me?
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It is through email. I get other emails and other people he is copying on the email receive the emails, but I get nothing. It’s as if he is cut off from me completely.m
Not receiving messages from one person
I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive
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Slow internet unless I am connected via a VPN
I'm seeing really slow speeds and looking for some support. I just noticed recently my download speeds are anywhere between 10-90 Mbps. However when I'm on a VPN connection I get my full speed. Am I being throttled or is my network connection not being routed correctly? I called the other day but ha
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Your Home Network
Hello @user_7bk3ni and thank you for reaching out via our Xfinity Community forums.In order for us to have a better understanding of your difficulties, it would be helpful if you could provide some additional information. You state you are not
Not receiving messages from one person
I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive
Question
Not receiving messages from one person
I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive
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Customer Service

Thank you very much for reaching out here. If you are still running into issue with that purchased content I will be happy to look further into that from here for you. Have you attempted to uninstall and reinstall that app to see if that resolves tha
XfinityJohnG
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XFinity Stream app issues on Roku
We have two devices that use Roku. The Xfinity Stream app is installed on both. I purchased all seasons of a Disney show several years ago. A few days ago, we are only allowed to view the last season using the Xfinity app on Roku. The first season does not display at all. Using the app on my LG tv w
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