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Trying to get 2 gig speed paying for
I have fiber internet. My optical network terminal has power in, fiber in, and cat out. (unlike normal cable "out") I have the xb8-t 2 telephone ports/3 one gig ports/1 2.5 gig port (marked in red), and one cable "in" . Correct installation is from OPT to xb8-t with cat cable provided by installer .
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Your Home Network
Peacock premium acceas for diamond subscriber
how do I access peacock premium? I am currently an xfinity diamond account holder which states that I should get have peacock premium for no extra cost, when I log on to the peacock app it does not show me as having premium membership to peacock just a standard membership and states to receive premi
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Customer Service
new xfinity app too large for my phone
when will you fix the xfinity app to allow smaller phone to edit wifi settings? The popup is so large the Share in the purple box is at the bottom of my screen. I CANNOT access "Edit WiFi settings"!
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Xfinity App
e SIM impossible to get without paying full price of my IPHone 17 pro
Hi, I bought an iPhone 17 Pro months ago (The day it was released) at Xfinity Crystal Lake, Illinois. I'm French and US legal resident. I have 3 cellphone lines with the highest subscription and the Internet at my house. I hade Comcast/Xfinity internet in San Francisco between 2010 and 2015, and in
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Devices
user_uai22p - Hello. Our team is here to help. Thank you, @BruceW. What model modem are you using?
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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user_uai22p - Our team is here to help. What model modem are you using?
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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@XfinityRaul Found the icon and tried to DM but only able to put in partial sentence about 12 minutes ago. How long for reply?
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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OMG...They told me I was getting a Credit
I don't know if I'm in the right spot or not but they way I've been treated, not just from a terrible service perspective, including putting me on an internet plan that they know my modem cant support, but also telling me I was getting a credit, TWICE, and nothing appears on the bill. They just lie
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Customer Service
Good afternoon user_y3c5s7 Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct
Xfinity scams veterans
I am a 68-year-old Vietnam veteran with a plethora of medical problems including a life-threatening prostate issue, COPD and a heart condition and no less than 40 times the people at Xfinity have been informed of this by myself my social worker my doctor and my veteran service officer. Every time in
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@bcolema Thanks for letting us know. How are you signing in to your email?
Marking SPAM emails as NOT spam does not work
I have several emails that go into my spam folder and they are NOT spam. This has been happening for months including emails from my financial institution. I mark them as NOT spam, they disappear for a few minutes then come right back into the spam folder. I've even tried sendig them to inbox and no
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Rude manager Grand Rapids mi. Store
On 11/15/2025 I had my service downgraded. I was paying 325 monthly this was too much and I had my internet service cut down and my tv. This brought my services to 230 monthly so I thought. After fighting with your chat people they assured me it was lowered. It was not my service was downgraded and
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Customer Service
On 11/15/2025 I had my service downgraded. I was paying 325 monthly this was too much and I had my internet service cut down and my tv. This brought my services to 230 monthly so I thought. After fighting with your chat people they assured me it was
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Hi. I was signing in on the app. But in any case it doesn’t work through my Xfinity box either.
Xfinity Support
I pay for Showtime with Paramount+ through my plan. It has stopped working this week. I have been on with Xfinity 3 times and P+ once to troubleshoot the issue. P+ states I do not have an active account. Therefore I am unable to get a reset password link. Xfinity keeps asking me to sign in but the o
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Mobile device trade in
I have not received credit or a status update on my phone trade-in. I got confirmation that it was in the way but no updates since. Nor have the discounts been applied.
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Devices
There is no chat icon on my page
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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@user_55f65e I'm glad to hear you were able to find the direct messaging, I was able to find your reply and will follow up with you there to look into the Diamond Membership access further.
cannot access my diamond benefits
So, why can I not access my Diamond benefits? All I get is that my DIAMOND account is not eligible. Plus, I can't even get a callback from Customer Service to tell me why.
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Hello @user_074b0f, thank you for your comment. Sorry to hear that you’re experiencing issues accessing your email through a third‑party app. I’d like to help get this resolved for you. When you try signing in to your email directly from
Can receive emails but not send emails
I can receive emails with my comcast.net email but cannot send emails. All info is correct, I have compared to my family to ensure everything is accurate. My password is certainly correct as I have reset it just for this issue. The error message is “Cannot send mail” “The connection to the outgoing
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Grand Rapids mi. Staff
On 11/15/2025 I had my service downgraded. I was paying 325 monthly this was too much and I had my internet service cut down and my tv. This brought my services to 230 monthly so I thought. After fighting with your chat people they assured me it was lowered. It was not my service was downgraded and
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Billing
I am having the same issue and tech support was unable to fix it.. How do I get level 3?
Free Peacock Premium
I am having this exact same problem where my Peacock is gone after changing service levels. Even the advance technical support team cannot resolve. I am told Diamond status == Free Peacock Premium. However, that reward is not available for (or the technician to select). Can I get some help??? I was
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Same issue I’m having
user_claudia
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15 hours ago
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Ongoing intermittent internet outages despite good speeds – need escalation
I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi
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