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@XfinityAmandaB Messaged you
Extreme latency spikes past two weeks. New modem, new splitter, and ground checked by tech none fixed issue
Hey guys, so I'm having a really frustrating problem that arose about a week ago. In fact, this issue has happened ever since the 15th when Xfinity randomly texted letting me know they discovered a problem in my area and were working to fix it. "Hi it's xfinity assisant. We've identified a network p
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Hey, I'm having this issue as well. XB8 on firmware CGM4981COM_8.2p7s1_PROD_sey
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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@user_1beqb6 Same. Perfect for years until about 3 weeks ago, now non stop ping spikes and packet loss.
Packet loss so bad Pc is unplayable
Recently moved into a new spot and bought the most expensive Xfinity internet package 2000 upload/download. PC gamer so I have an Ethernet cable (100ft) cat6 running from my XB10 modem/router combo in the living room down to the basement. It’s fine maybe 20% of the time with no lag/packet loss but 8
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We appreciate your feedback and interested, but we do not have any additional information to share regarding our current offerings @skintime. We regularly review our programming and sometimes make changes to ensure we're offering a wide variety of pr
ESPN Unlimited
Just saw that comcast customers are supposed to get ESPN unlimited in a couple of weeks. Anybody know anything?
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I heard we are getting the app on X1
ESPN Unlimited
Just saw that comcast customers are supposed to get ESPN unlimited in a couple of weeks. Anybody know anything?
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Yes, ditto everyone else who’s having HBOMAX buffering problems. It’s happening on two different X1 boxes hooked to two different TVs. We access the HBOMAX app using our X15 remotes by pressing the Xfinity button on the remote, scrolling right
Max buffering issue
I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?
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Thanks for reaching out through our community forums, user_1zcehq! It sounds like your name may have been changed for your Xfinity ID, it may not have been changed for the account itself. Our team can take a closer look and take further steps to make
Need to change legal name on Xfinity bill
I have legally changed my name. My preferred name shows up on my account but my bill is still addressed to my old name
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I don't have this option either and I need it....
Admin Tool access
I received a message from Xfinity that read: Over the next few weeks, the online Admin Tool accessed via http://10.0.0.1 on your home network will be turned off to help keep your WiFi as secure as possible. You can now easily manage your WiFi settings and equipment with the Xfinity app. I need to us
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Admin Tool on Xfinity Gateway option missing from Xfinity App
I have a Xfinity XB7 Gateway that is bridge mode because my house is wired with WAPs. When I go to the Admin Portal at 10.0.0.1 I get the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity x
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Your Home Network
Need to change legal name on Xfinity bill
I have legally changed my name. My preferred name shows up on my account but my bill is still addressed to my old name
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Billing
Well, it worked for a while but it's now stopped again. I'll have to dig through my Apple Mail settings, but I didn't intentionally change anything.
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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I have precisely the same problem. It doesn’t happen with any other devices or streaming services. Paramount+ (with commercials), Netflix, AppleTV, Max, all of those work just fine. Disney+ is misery every time. It took 5 hours to watch Fantastic 4 a
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hello user_1zvmep, Thanks for reaching out. We would be happy to get a tech scheduled if that will fix the issue. But when there are interruptions due to weather sometimes the issue is caused by something offsite that our teams may already be working
schedule tech appointment
It is actually ridiculous how hard it is to schedule a tech appointment. I've spent the better part of 2 hours trying to figure out how to do it from my online account, and that apparently, stupidly, doesn't exist. I don't need to troubleshoot anything, it all comes back fine and says I don't need a
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Issue resolved. Closing this thread. @user_164id6 if you have any further problems, please start a new thread. Thanks!
How to delete an closed account
I am unable to delete an old, closed account from my profile, which prevents me from updating my profile. The Xfinity Chat Agent employs circular logic and the phone numbers do the same....
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user_y4v2gv, I'll be glad to investigate further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there,
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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Here's how to disable the xfinitywifi: First, the router needs to be in rotuer mode, NOT bridge mode. In bridge mode, the Xfinity app can't configure it and can't make changes to it, including disabling the wifi. So I held down the WPS button for 30
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Disable xfinitywify hotspot on my modem/router
Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho
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