Xfinity Community Forum

Using the web browser logged into xfinity to my email, I am receiving a timed-out error today. Please advise.

Receiving the following error when I connect to Xfinity email and try to send an email message from my web browser: Mail server imap-int-east.email.comcast.net unexpectedly closed connection. Please try again later. Email and setting work fine on my phone app, but I have documents I want to send fro

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Email

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

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need to cancel internet srvice asap

cancel internet, cant find a way to stop service

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Good afternoon user_i218et. You have reached the right team, and I will be happy to assist further. With the new box, when you are getting the message about checking the cable connection, are you receiving any error message with a code on the screen?

XfinityJon

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8 hours ago

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self install replacement boxes

i've installed a new box in living room, it keeps getting to a point that reads sorry seems to be some trouble, check cable connections. i've checked them, reinstalled old cable box which works fine. this is as far as i get with new one

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need to cancel internet srvice asap

cancel internet, cant find a way to stop service

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Customer Service

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My voice is not working, I entered the code 981 after pressing the back button and+ now I can not use my remote at all

I cannot use my remote at all, it will not even let me turn my TV off

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On Demand

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@user_q85hli Were you able to find any outage info on that site or in the app ?

EG

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8 hours ago

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WiFi disrupted

Is it just me in Santa Clara, Ca or are other people also experiencing frequent outages with internet gone for hours for multiple days! It is ridiculous! And who’s bright idea was it to get rid of live agents when we call customer service agents.

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-I have not made any significant changes to my account recently -I had access to the free Peacock 2 year trial from 2020 to 2022, after which it ended. I began receiving email notices to activate this perk in the last year, usually about one a month,

user_qugtwv

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8 hours ago

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Trying to Activate Peacock Premium

Hello, I am a platinum member who has a Peacock Premium benefit. I have been trying to activate this account on and off for the last several months. Whenever I try, the following occurs: 1. I am directed to https://www.xfinity.com/yoursubscriptions to 'activate my peacock premium account,' but peaco

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

to the conversation:

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U

How do I schedule a human technician?

I am a NEW Xfinity Internet customer. The temporary cable, Gateway, and permanent cable have been installed. The permanent cable has not yet been connected. There are multiple dead spots in our not-so-large house where there is unstable or no internet connection. We bought a Wifi Extender. It has no

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I will be happy to look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

XfinityJon

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8 hours ago

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Direct Message

I am a new customer. I signed up to get internet and comcast tv. I have had 2 appointments where the text rides by without stopping. I need a person to run tge connections from the pole to the house and a technician to connect the tv box and internet inside.

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Hello There @user_mohtjbI will be more than happy to help you with your request. Is it ok to ask the reason you would like to cancel services today?

XfinityDuron

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8 hours ago

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cancel internet

I want to cancel my internet and return equipment

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Thanks for taking time to post on our Xfinity Community Forums page, @user_q85hli. I always recommend using our Xfinity Response Center using a cellular data connection, to see if there is an area service interruption. If you are experiencing service

XfinityAbel

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8 hours ago

to the conversation:

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WiFi disrupted

Is it just me in Santa Clara, Ca or are other people also experiencing frequent outages with internet gone for hours for multiple days! It is ridiculous! And who’s bright idea was it to get rid of live agents when we call customer service agents.

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user_26vxm7 Sorry to learn about your experience and that the mobile account wasn't properly closed when you requested. I do see you've already sent us a direct message, so we can continue to assist there. Please note that sending unsolicited private

XfinityThomasD

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8 hours ago

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Canceling mobile service

Hello, I received a charge for a mobile plan. It is a number I have never used that was given to me when I installed internet with Xfinity. I had asked to cancel my xfinity package when I moved in June. I would like help cancelling this mobile plan and charge.

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Outlook stopped working [Edited]

My Outlook stopped working 3 days ago after many years of use. Why? [Title Edited: "Personal Information"]

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Email

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New service. Other people in the neighborhood have wires from pole to house.

user_v4pgmk

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8 hours ago

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Direct Message

I am a new customer. I signed up to get internet and comcast tv. I have had 2 appointments where the text rides by without stopping. I need a person to run tge connections from the pole to the house and a technician to connect the tv box and internet inside.

Question

U

How do I schedule a human technician?

I am a NEW Xfinity Internet customer. The temporary cable, Gateway, and permanent cable have been installed. The permanent cable has not yet been connected. There are multiple dead spots in our not-so-large house where there is unstable or no internet connection. We bought a Wifi Extender. It has no

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Customer Service

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cancel internet

I want to cancel my internet and return equipment

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Customer Service

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Hi there, @burtonhen_71 I can assist you by getting a bankruptcy ticket opened. To get started, please send me a Direct Message with the following information: Your full first and last nameYour full service address Once I have that informati

XfinityRichard

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8 hours ago

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Bankruptcy

Filed bankruptcy need to submit information

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Please give me a tranfer pin

user_nxu6er

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9 hours ago

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Not getting Transfer PIN and my number also not working

I moving to other carrier. Other carrier initiated due to some reason my transfer pin got expired and again other carrier is asking new PIN but my xifinity mobile is not working and not receiving messages. Kindly help on this.

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It was purchased via the Xfinity app

user_bf81ba

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9 hours ago

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WiFi Extender Purchased 11 days ago

I purchased a WiFi extender 11 days ago and I’m set to be charged for it in my next billing cycle. It has not arrived yet. Please advise

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I eed to port my number some where

user_nxu6er

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9 hours ago

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Not getting Transfer PIN and my number also not working

I moving to other carrier. Other carrier initiated due to some reason my transfer pin got expired and again other carrier is asking new PIN but my xifinity mobile is not working and not receiving messages. Kindly help on this.

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