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Router not connecting

No internet I have unplugged and recset my device

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Cable hanging

Cable hanging,abd only blue light showing

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Paying more than $200 a month and not getting and over the air channel has me wishing fiber or any other option was available so I would be finally free of Comcast.

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ABC affiliate no longer available

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p

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Thank you for reaching out on our Community Forums @xexus, we appreciate it. You should be able to use a nexus.com email as a secondary email address. What errors are you running into when trying to add it to your account?    

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.nexus tlds not recognized

I have a .nexus email address that I wanted to use as a secondary email address, however the website doesn't recognize it as a legitimate TLD

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.nexus tlds not recognized

I have a .nexus email address that I wanted to use as a secondary email address, however the website doesn't recognize it as a legitimate TLD

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I totally agree. News channel 5 in Nashville is a Scripps service and it is what we watch on Comcast 90% of the time. I am frustrated. If they don’t get this resolved soon, we will likely switch to streaming combined with an HD antenna.

 commented 

13 hours ago

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Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

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I agree with this post, I want a refund! If CBS is not restored soon I will be canceling all Xfinity services. I think both companies are money hungry companies that need a listen in what true customer service should be going forward. We should have

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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@user_0wncxz Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the enterta

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ABC gone

This is just the final straw Xfinity. Your services are overpriced and your customer service is horrible. Take this opportunity all and do yourself a favor. Get a firestick, get Hulu + live tv and cancel Xfinity cable. They are overpriced and with firestick with Hulu -+live tv it is a much cheaper e

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Email no longer working on my iPhone and ipad

I have deleted then added my Comcast.net

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Okay thanks for confirming! If you've already activated Peacock premium benefits as part of a package benefit in the past, you do not need to reactivate or create a new Peacock account to receive the benefit. As long as you're still able to access th

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Not able to activate peacock

I have a pending peacock premium to activate, however my peacock account is already linked to my current xfinity plan and the UI does not allow me to proceed. I tried follow the steps to remove my peacock but does not work. I already reached out to xfinity support and peacock support before but stil

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Instead of charging us more, how about taking the needed funding from that $34 million the CEO made?!

 commented 

14 hours ago

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Extremely Upset

We have been an Xfinity/Comcast customer for over 25 years. We depend on uninterrupted service from the stations we PAY FOR! Which Includes ABC. We will be changing to an alternative option for TV if this is not resolved QUICKLY! Where is our refund for the channel we no longer get, yet it is in my

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@user_epgvuy Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made, and they haven’t been accepted. Comcast is working toward bringing back this pr

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Do you want me to drop your service and switch to streaming?

Not having a core channel like ABC available is simply unacceptable. It's bad enough my rates have skyrocketed in the past year or so, but now I can't even watch the shows I'm paying to see. I'm the only one in my house who watches regular TV anymore. I keep it because there are shows and events I l

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@XfinityAlyssaA​ I just did. Please let me know if you received the required details for verification. Thanks

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FINAL ESCALATION: 3 Weeks of Service Failure

To Whom It May Concern, I am a loyal customer of 10+ years writing to express my extreme frustration regarding a smart watch activation your team has failed to resolve for over three weeks. My 11-year-old son is currently without a working device due to your team’s incompetence, which is a significa

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Thank you for reaching out to us on the Community Forums regarding the issues you’re experiencing with your smartwatch. We truly appreciate you taking the time to contact us, and I’m sorry to hear about the frustration this has caused&mda

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FINAL ESCALATION: 3 Weeks of Service Failure

To Whom It May Concern, I am a loyal customer of 10+ years writing to express my extreme frustration regarding a smart watch activation your team has failed to resolve for over three weeks. My 11-year-old son is currently without a working device due to your team’s incompetence, which is a significa

Question

I've been having the same problems for about a year in Princeton NJ. CS and every other game I regularly play works fine. Apex will randomly drop me into matches with 50%+ packet loss. I've tried all the reasonable troubleshooting steps and upgraded

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Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)

Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in

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Correct. I recently updated the internet plan and the system requires me to activate peacock again.

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Not able to activate peacock

I have a pending peacock premium to activate, however my peacock account is already linked to my current xfinity plan and the UI does not allow me to proceed. I tried follow the steps to remove my peacock but does not work. I already reached out to xfinity support and peacock support before but stil

Question

Good day user_f0fdtf and thanks for being an active member of our community with your post! When it comes to our prepaid promotional cards, they will always expire six-months from being first issued, and once used, any remaining balances left after t

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Expired Xfinity Gift Card - Remaining Balance Request

Hi, I’m contacting you about my Xfinity promotional gift card. I did use part of the balance, but there was still money remaining when the card expired 4 days ago. I wasn’t aware the expiration date was so close, and I’d really appreciate any help in recovering or reissuing the remaining balance. Pl

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FINAL ESCALATION: 3 Weeks of Service Failure

To Whom It May Concern, I am a loyal customer of 10+ years writing to express my extreme frustration regarding a smart watch activation your team has failed to resolve for over three weeks. My 11-year-old son is currently without a working device due to your team’s incompetence, which is a significa

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