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I can’t log in
It’s saying my password is wrong even with typing in the correct one and I can’t even get into the website!
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30mbps on a 1gig plan
I just set up my Gateway and tested the Internet only to have less than 30Mbps. I talked to the AI chatbot who said the same thing and then proceeded to try and charge me to have a technician come out here. I shouldn't have to pay for a technician to come out here and fix an issue right after settin
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Your Home Network
Let the frustration get ahead of me. The technician arrived right near the end of service window. I'm still not happy about waiting 10 days and hope Xfinity can find a better way to deal with these types of emergencies going forward. I may be able t
the cable wire is down, automated system tells me I can't report it whole there's an outage.
The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable. This takes bad customer service to a whole new level.
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Hey @user_t31si8, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you being an active subscriber to our Xfinity Pro WiFi Extender. I have one as well and has come in handy a few times with the weather
Wifi extender battery
Where can I purchase the pro wifi extender battery can not find on web site went to local Xfinity store they don't carry them and would not order for me. Ty
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@XfinityQuemekia not working. Have tried 1. turned off bridge mode 2. hard wired to the Xfinity gateway 3. connected with Xfinity gateway wifi 4. turned off private relay none of them worked.
Apple TV: This device can only access finity Stream on your in-home Xfinity WiFi
Connect to the in-home Xfinity WiFi. The Xfinity gateway is in bridge mode and I have my eero mesh. xfinity stream can work fine with Roku, fire tv , iPhone. However, it does not work with Apple TV. It shows “This device can only access finity Stream on your in-home Xfinity WiFi.” It makes no sense
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Itrej0 thank you for using the Xfinity Community Forums page to reach out today. We are absolutely here to help and relish an opportunity to resolve your Peacock related questions and concerns. Let's turn that frown upside down and see what we can do
Garbage Service
Been trying to activate Peacock since June 21 it is now June 28 no one can help. Customer service is joke all they do is pretend to help. No one escalates the issue no one leave notes and that are create fake tickets. I will never recommend xfjnity to anyone.
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Disney+ and hulu bundle subscription
The button to activate my Disney+ and hulu bundle has not been there since I upgraded my Internet on May 16th that includes this bundle. Also, I never received an email to activate either and I checked on hulu account to see if it was already activated l, but it is not.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wifi extender battery
Where can I purchase the pro wifi extender battery can not find on web site went to local Xfinity store they don't carry them and would not order for me. Ty
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Service
This is the worse service!!! I’m not recommending Xfinity!!! The customer service is the worst!!
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Customer Service
Thank you for your post, we can continue in Direct Message since we have the open message thread.
email issue
question, why do i have to keep changing my email password everyday which is affect my account logon as well. if the comcast.net mail server is going away. then when are they going to send out a notice to change to over to yahoo mail server. i have seen some posting stating that we should get a noti
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Garbage Service
Been trying to activate Peacock since June 21 it is now June 28 no one can help. Customer service is joke all they do is pretend to help. No one escalates the issue no one leave notes and that are create fake tickets. I will never recommend xfjnity to anyone.
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Customer Service
email issue
question, why do i have to keep changing my email password everyday which is affect my account logon as well. if the comcast.net mail server is going away. then when are they going to send out a notice to change to over to yahoo mail server. i have seen some posting stating that we should get a noti
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Wolfe2
Hello good afternoon I spent over 4 1/2 hours on the phone this morning with someone that is fine. I have an appointment tomorrow. The problem I have is my Internet. I told them there was no problem with that and now my Internet is not even showing up so that I can put in my password. It is Wolfe2 i
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Xfinity Stream App
Thanks again for working with my team to help find a new plan for your account, as well as for gathering your feedback for further review. If you ever have questions or concerns in the future, please feel free to create a new post.
Figure out rental equipment/internet plans and AI assistant
Could someone please let me know how to connect to a human Xfinity employee to discuss a large change in my bill? My internet bill is about to double from what it was a month ago, and I'd like to talk to an Xfinity employee to discuss my options before I look into cancelling and getting internet els
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Good afternoon stvr. I can assure you this is not the experience we want for you. I will be happy to assist you. I do have a few questions to better understand the situation. We do want to ensure that changes are explained and reviewed verbally
So angry
I called inquiring about dropping my landline phone service. Little did I know I was under a grandfathered in plan, and the rep never said a word that that would be canceled never to be seen again. My new bill went to $450 from $332 ! No one seemed to get that I was not informed …and really bait and
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user_tctr8y Thank you for taking time to post on our community forum. You've reached a team of experts and we can help with any questions or concerns you have about your Xfinity experience. What's going on with your service?
XfinityEmilyB
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10 hours ago
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Service
This is the worse service!!! I’m not recommending Xfinity!!! The customer service is the worst!!
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