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I'm happy you were able to get this all resolved through our CSA team user_uiwlgr. Please be sure to reach out to us for any future service needs. My team is here to support you, and thanks for being the best part of Xfinity!
Xfin Mobile : wrong phone assigned to different line
I have a phone assigned to RealPerson 1 which is NOT the phone that he actually has. I read that the phone causing the problem needs to have its IMEI completely deleted from the backend database. I've spent 15 hours over the last 4 days, having an agent, not me, who has these two phones, trying to g
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Does 45 day waiting period for Global Travel pass apply to new accounts or new lines?
I've been with Xfinity now for 45 days and also looking to bring my daughter over to the Premium Unlimited plan. She is currently in the UK and will be there for the next two years. This plan is right for us but I'm wondering if the 45 day waiting period to use international data voice applies to NE
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Plan
4k box frustration
After speaking on the phone and two chats with xfinity I drove 45 minutes to the nearest store and stood in line for over half an hour to get a 4k box and exchange a box. I just installed it and it is not a 4k box. I am beyond frustrated. Between the hours on the phone and the two chats being told c
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Channels and Programming
Once again, Comcast has done the impossible by making a bad email experience worse. I followed the link to begin the migration to yahoo.com which first asks for my login credentials. The password field is filled, then the screen refreshes with
Cannot access new Yahoo Comcast email oneither Mail or Outlook
Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. T
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user_ag78po Hello there, Thank you for taking the time to post your concerns about the significant discrepancy you've noticed between the data usage measured by your personal router and the figures reported by Xfinity. We understand that seeing
Data Useage
Why does Xfinity think it's okay to inflate the measurement of data usage? I track data usage on my router, where all my traffic flows to and from my entire network. November 2025 I used 504.27GB upload+download. Xfinity reports that as 1,229GB. That's an inflation of 243%! July 2025 I used 527.36GB
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Hey @Tigerrish , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding Peacock activation. I would be more than happy to offer my assistance looking into this furth
Peacock Activation
I am trying to activate my Peacock Premium that is included with my 1 Gig plan. However, when I go to the activation page (https://customer.xfinity.com/activate-peacock) it says that my account is not eligible for the Peacock offer.
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user_jjcns1, I am sorry that you have not been able to get the assistance you need. I would be happy to help you with the return label. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rd
Why has it taken a week to return equipment I never ordered?
Chat doesn't let you get a live agent by asking and anyone I talk to (when I can find the right dept, keeps telling me to print a return label online and this is the whole issue. I get an error. This is the WORST customer service.
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user_w7mn8w Hello there, and thank you for taking the time to reach out to our Xfinity Forums Team! Having to reset every morning would definitely be frustrating. You mentioned you gotten two new modems, to clarify, are you using our modem, or your o
Internet Problems over a month
I have been having internet problems for well over a month. Multiple laptops and pcs every morning show a “no internet, secured” message. Phones and iPads were working fine at first but now iPads are also struggling. I have gotten TWO new modems, talk to support about a dozen times, and have had 2 t
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Why has it taken a week to return equipment I never ordered?
Chat doesn't let you get a live agent by asking and anyone I talk to (when I can find the right dept, keeps telling me to print a return label online and this is the whole issue. I get an error. This is the WORST customer service.
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Customer Service
HI user_nhni71! Thanks for visiting our Xfinity Forum. We value you as a customer, and please know my team is always here to support you. To further assist you with this HBO Max concern, please send us a Direct Message. Here are the detailed steps to
Canceling HBOMax
I would like to cancel my HBOMax subscription through Comcast in order to sign up directly in order to get the $2.99/Mo. Black Friday deal they are offering right now.
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amplifier replacement?
I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at
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X1
how do i create the new yahoo account so that i keep my comcast email address?
New/Upcoming Switch to Yahoo email
With the switch to Yahoo Mail per https://www.xfinity.com/support/articles/yahoo-email-migration-overview Does anyone know what will be the new IMAP and SMTP server settings? Needed for third party email clients. I also gather that Xfinity web mail will no longer be available after the switch. Thus,
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@user_x9v39m, I'm not clear on your response. We would like to continue working with you via private message when you have a moment to do so. Thanks.
Bad customer service
I paid for a security package. Technician came late 3 hours, didnt finished install, told me next day sunday, waited for him, no show. Same monday. i reach out to customer service, the worst i ever experienced, they dont care. No solve at all. [Edited: "Soliciting"], they just sell you at the store,
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user_riiakh Thank you for reaching out. I would be if I were in your shoes too. We can take a look and see how your account is set up and work with you to find the best resolution. Please feel free to send us a DM. How to Send Us a Direct Messa
Subject: Urgent Escalation Required – Incorrect Billing & Account Errors (HOA Included Account)
Dear Xfinity Support Team, I am requesting immediate assistance and escalation regarding a billing issue that has been ongoing for over six months. I continue to be told that the issue will be resolved, yet nothing has been corrected. Each time I call, I get “transferred to a supervisor,” only to wa
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transferred to xfinity (from verizon) specifically for the incentives of this $500 per line prepaid card to cover the crazy costs of verizon, as well as the decent trade in offer for my previous phone. now, i have a verizon bill that's due tomorrow f
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Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
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