Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (454.5K)
user_jhx2m0 You will want to ensure the DVR TV box is in sync with the cloud, so the recordings can be accessed. I would recommend checking your TV box to see if there is a sync option. *Go to Settings > Device Settings > Sync DVR Now to ensure
Unable to Retrieve Recordings error message!
I found a support article with the above name and tried all of the suggestions. The problem seems to be back. I have 3 roku devices and cannot launch the Xfinity stream app on one device and get an error trying to watch some recordings on the other two. Everything works fine one the dvr box.
Question
Support - Remove Customer Owned Cable Modems from Account for Reuse on a Different Account
Hi, Can support please help me with removing my customer owned cable modems from my account? There are two, and neither of them will activate on a different account because they are still attached to my current account. Thank you!
Question
•
Customer Service
I sent a message. Thank you.
New customer, can't view account details
I signed up for service a few hours ago and reached the confirmation page. When attempting to sign in afterward, I'm able to get in, but I can't view any account details. Attempting to do so results in the error: Something unexpected happened. Try refreshing the page. If the problem persists, please
Question
I do apologize for any inconvenience this could be causing. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to X
Technician never buried my internet line
My internet line is running across the backyard. They were supposed to come back out and bury it months ago but I never heard back for them to do so. How do I get someone out to fix that?
Question
Account transfer to roommate
I moved from my old address in MA to VA, l currently have 3 accounts under my management, l want to transfer my Cambridge account to my former roommate since he is still staying there
Question
•
Sign-In and Account Management
@Bethk1973 Thanks for the feedback and trying to work with us in a direct message. It helps keep info private, but is not a live chat. Consider it like sending emails on the forum. The platform is great for sending messages as you can, and we work ha
No service,have a bill
We bought a house on March 18th. Received modem and was supposed to self install. Apparently previous owner cut the line and there is no coax outlet to hook the router up to. Tech came out and verified after a frustrating chat with CS explaining the details. It is now March 27th. Still no service, 3
Question
Method of payment
Would you please let me know what credit card I currently have associated with Xfinity? jeff
Question
•
Billing
I have done as follows.
False cancellation.
I got a cancellation request sent to my email and never filed for a cancellation.
Question
Absolutely worthless. Never sent ANOTHER verification to phone. And why do I need to verify myself again after I verified myself twice to get here? Then never answer a simple question. Billing for services NEVER USED! It's simple. Statement S
No service,have a bill
We bought a house on March 18th. Received modem and was supposed to self install. Apparently previous owner cut the line and there is no coax outlet to hook the router up to. Tech came out and verified after a frustrating chat with CS explaining the details. It is now March 27th. Still no service, 3
Question
@user_1i5gcf Thanks for posting to the community and letting us know. We'll make sure nothing changes. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon loc
False cancellation.
I got a cancellation request sent to my email and never filed for a cancellation.
Question
We can certainly look into this, and provision the modem, and complete some additional troubleshooting. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the cha
What's up with the uploads
I just got the 500 mbps plan with the 100mbps uploads, we are in a newly upgraded next gen area, using xfinity equipment.... Except when I view the plan on my end it says I only get 35mbps uploads, and that's infact when I'm getting on a wired connection. When I contact support they confirm I'm on t
Question
Technician never buried my internet line
My internet line is running across the backyard. They were supposed to come back out and bury it months ago but I never heard back for them to do so. How do I get someone out to fix that?
Question
•
Customer Service
I reset it, im still capping out at 35-40 uploads on a ethernet connection... Again i went to check my account and it says: xFi Internet 500Mbps Plan Download speeds: up to 500 Mbps Upload speeds: up to 35 Mbps But when i talk to support
What's up with the uploads
I just got the 500 mbps plan with the 100mbps uploads, we are in a newly upgraded next gen area, using xfinity equipment.... Except when I view the plan on my end it says I only get 35mbps uploads, and that's infact when I'm getting on a wired connection. When I contact support they confirm I'm on t
Question
Good afternoon user_9a25ab. I would be happy to assist you, and to look into this further. I do have a couple of questions in order to best assist. What streaming application(s) are you having trouble with? Are these subscriptions you are getting as
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
Question
@user_rhntdv Thanks for adding a post, and letting us know. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
green box cover open
Hello, Yesterday (3/26/2026), Xfinity was in the neighborhood working on network enhancements, but they forgot to put the cover back on the green box. Please look into it. Thanks.
Question
Hello. user_yn2034 - Thank you for joining us here on the Forums — we’re really glad you reached out. I’m here to help. Could you share a bit more about what issues your devices are having when trying to connect? For example, is you
Bluetooth and Wifi problem
Last Summer I hooked up two solar bots to my bluetooth and they both worked perfectly. This Spring I tried to connect the same two bots and they could not maintain connection. I tried both Bluetooth and Wi-fi and neither bot maintains connection. And there is another problem. I just bought a WIZ syn
Question
Internet
I am an Internet customer paying $100 a month. Can we do better.
Question
•
Rules and Automations
Hello and happy Friday, @user_9t5crg! I hope you are having a great week! This link shows how to view and manage your saved payment methods, https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments. You will be able to view what
XfinityRay
commented
11 hours ago
to the conversation:
0
0
Method of payment
Would you please let me know what credit card I currently have associated with Xfinity? jeff
Question