Xfinity Community Forum

Yes you can, with the delivery option you are charged a fee for an additional box, but that charge will be removed once the old box is returned.

XfinityDuron

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12 hours ago

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New TV Box Frozen on Welcome Screen Day 2

(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.

Question

user_w8s2n9 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have a concern related to a complaint for Xfinity Mobile and the process of transfering a phone number over. I will say the transfer process c

XfinityMarcus

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12 hours ago

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I want to file a complaint

I have to contact xfinity mobile on multiple occasions to import a phone number, or my existing xfinity mobile account to the xfinity internet at my new address. Every call last 2-3 hours with transfers, and a request that I switch to another phone, although the phone I was speaking on did not requi

Question

U

I do apologize, can I have the equipment delivered instead?

user_lp7gg8

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12 hours ago

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U

New TV Box Frozen on Welcome Screen Day 2

(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.

Question

U

Hello, @user_5l27q7 sorry for the inconvenience. Tell me is your Xfinity gateway plugged into a wall outlet or power strip? Have you tested to make sure the device is getting adequate power? Have all cables been checked to make sure they are screwed

user_5l27q7

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12 hours ago

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All in-home services drop multiple times a day

All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same i

Question

Perfect, any change of equipment is 100% free. The exchange should take no more than 5 minutes to complete. Is this something you will be able to have completed today?

XfinityDuron

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12 hours ago

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U

New TV Box Frozen on Welcome Screen Day 2

(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.

Question

Hello, @TimDH I would simply try speaking Project Runaway into our remote first. No all On Demand shows require an internet connection or streaming apps to video your favorite episodes.

XfinityThomasC

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12 hours ago

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Can you get last night's episode of Project Runway with Xfinity on demand (You have both TV and Internet)?

We do not have Xfinity internet, just Xfinity TV. My wife is wondering if we can see past episodes of Project Runway just using the Xfinity TV remote, if we add Xfinity Internet? We would not need additional subscriptions to Hulu or some other provider?

Question

U

I can go to the nearest Xfinity store to exchange the box

user_lp7gg8

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12 hours ago

to the conversation:

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U

New TV Box Frozen on Welcome Screen Day 2

(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.

Question

U

Xfinity account is already linked to another Peacock error

Last week I was able to connect my existing Peacock account to Xfinity but today it is no longer connected. I have tried reactivating but I continually get the error “your Xfinity account is already linked to another Peacock account”. I don’t know what else to do as I have only connected the one acc

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Xfinity Stream Website

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user_epvmnu Good afternoon! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "D

XfinityTommy

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12 hours ago

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Router

To the Xfinity Executive Customer Relations Team, I am writing to formally escalate an unresolved billing dispute regarding a service call charge on my account. On 7/12/26, a technician was sent to my home to hook up my internet router, for which I was not charge. Instead of properly installing and

Question

You can 100% get a new box free of charge, would you need to have that box sent to you, or could you go to the nearest Xfinity store and have that box exchanged or you?

XfinityDuron

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12 hours ago

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U

New TV Box Frozen on Welcome Screen Day 2

(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.

Question

Thank you for reaching out here about that request for a change on that ticket. What type of ticket were you needing to have changed?

XfinityJohnG

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12 hours ago

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Change universal dates

I’m looking to have ticket changed to tomorrow from 8/12. I did not know they had to be used on a certain date

Question

user_b3xyow We are here for you and trust me I would be reaching out too. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click th

XfinityPeterH

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12 hours ago

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I moved the 23rd and had my service transferred to a new apartment

So I moved apartments on the 23 of July and did a transfer to a new apartment but had service stop that day I paid my bill for the new apt and the old one as well but now it shows that I owe 127 for the old apartment on Sept 1and 95 for the new apartment is something wrong here?

Question

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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U

Router

To the Xfinity Executive Customer Relations Team, I am writing to formally escalate an unresolved billing dispute regarding a service call charge on my account. On 7/12/26, a technician was sent to my home to hook up my internet router, for which I was not charge. Instead of properly installing and

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

0

U

I moved the 23rd and had my service transferred to a new apartment

So I moved apartments on the 23 of July and did a transfer to a new apartment but had service stop that day I paid my bill for the new apt and the old one as well but now it shows that I owe 127 for the old apartment on Sept 1and 95 for the new apartment is something wrong here?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

0

U

Change universal dates

I’m looking to have ticket changed to tomorrow from 8/12. I did not know they had to be used on a certain date

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

to the conversation:

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cancel Internet

I need to cancel my Internet service

Question

user_ch86lg Have you been in contact with our CSA Team who works with this type of situation? Customer Security Assurance Business Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329

XfinityPeterH

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12 hours ago

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Comcast blocking Gmail

This has been intermittent for months. Repeated calls to tech support with no resolution. This is business communication. The IP is a Google server in Mountain View CA. 554 resimta-c2p-559798.sys.comcast.net resimta-c2p-559798.sys.comcast.net 74.125.82.193 found on one or more DNSBLs, see https://po

Question

Hello @user_ddgp91 and thank you for posting your thoughts and concerns on our Xfinity Community forums! The experience you've described makes your frustration and your consideration of other providers entirely understandable. NOW Internet operates a

XfinityCliff

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12 hours ago

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I moved to a new place with Xfinity and it’s been weeks with no Wi-Fi

I took all the appropriate steps before moving to make sure that I would have no issues I called an agent to ask if I could keep my equipment and they said yes. (I have NOW internet.) after I moved, I was notified by a different agent that I would have to get a new modem instead. I received the new

Question

Thank you for reaching out here about that information that is available during any interruptions. I can understand the frustration with any service issues. The information provided on the Xfinity app or at the Xfinity.com site is the most up to date

XfinityJohnG

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12 hours ago

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ETA of TTR when there is an Internet outage

Why does Xfinity only provide vague answers during Internet outages? As a long time customer, I would like more details as to what is being done to resolve the issue.

Question

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 hours ago

to the conversation:

0

U

I want to file a complaint

I have to contact xfinity mobile on multiple occasions to import a phone number, or my existing xfinity mobile account to the xfinity internet at my new address. Every call last 2-3 hours with transfers, and a request that I switch to another phone, although the phone I was speaking on did not requi

Question