Xfinity Community Forum

Hey there, @user_x5nyj3, thanks for reaching out through Xfinity Forums regarding your account. We are sad to hear you need to disconnect. Congrats on your move. We can help get this completed. Can you please send us a Direct Message with your full n

XfinityJeniece

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14 hours ago

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Cancel service

Moving and need to cancel

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Green screen

I am streaming on my Android phone and the screen is green there is audio but no video

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X1

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Thank you very much! I have started a direct message.

user_cmylxf

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14 hours ago

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Account issue

I have been trying to get help for my Xfinity NOW services for a month now. I am able to log in with the credentials I set for my account, but every time I advance past that step, I am hit with the same message: "Something unexpected happened. If the problem persists, please check back again later."

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Thanks for meeting us here in our community, @user_cmylxf. Sorry to hear about the trouble with trying to get Xfinity NOW services. We appreciate you sharing the experience, and we'll do all we can to assist. You did mention attempting to connect wit

XfinityLinda

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14 hours ago

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Account issue

I have been trying to get help for my Xfinity NOW services for a month now. I am able to log in with the credentials I set for my account, but every time I advance past that step, I am hit with the same message: "Something unexpected happened. If the problem persists, please check back again later."

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user_dx8p2a Thank you for stopping in for help with canceling your services. That is a change we would have to help with since you are removing a service. Send our team a direct message with your full name, the name listed on the account (if differen

XfinityAmandaB

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14 hours ago

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Cancel tv

I want to cancel tv and keep internet

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Hello @user_d78p86, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Check out Manage users and devices with the Xfinity app for how to get that taken care of.

XfinityChelseaB

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14 hours ago

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How do i pause a certain device from internet

How do i pause internet access to my ps5

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Stream app is awful w Samsung frame tv

Why is the Xfinity stream app so terrible with Samsung frame tv? No other apps have issues but this one barely fast forwards or rewinds regardless of speed selected. It intermittently pauses on its own and errors out. Will this ever be fixed. Clearly it’s not an issue with the TV when all other apps

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Xfinity Stream Website

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Cancel tv

I want to cancel tv and keep internet

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Customer Service

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Cancel service

Moving and need to cancel

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Customer Service

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Account issue

I have been trying to get help for my Xfinity NOW services for a month now. I am able to log in with the credentials I set for my account, but every time I advance past that step, I am hit with the same message: "Something unexpected happened. If the problem persists, please check back again later."

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Sign-In and Account Management

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Ubiquiti UCI not provisioned correctly

I'm getting only 1.3GBps download and 40MBps upload on my new "Next Gen Tier" modem of Ubiquiti UCI that I setup yesterday. I'm on the 2GBps plan. Ubiquiti UCI is a certified Next-Gen Mid-Split modem. I am currently provisioned on a legacy bootfile capping my upload at 40 Mbps. Please push the Next-

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Your Home Network

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@user_wdkw5i I called for an exterior repair and coax replacement and was held hostage by Assurant, Xfinity’s third party warranty/ insurance provider. The rep would not transfer me and continuously asked for my payment method to sign up for

Again

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14 hours ago

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Held hostage by Assurant

I called for an exterior repair and coax replacement and was held hostage by Assurant, Xfinity’s third party warranty/ insurance provider. The rep would not transfer me and continuously asked for my payment method to sign up for their insurance scam. I refused to pay for a service Xfinity provides t

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Moved from Compliments [not complaints] to Customer Service.

Again

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14 hours ago

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Billing rates went up 33%. Good bye Xfinity

I was paying $65/mo until a year ago. Then it went to $75/mo and now it jumped to $99/mo. I both case I was never informed in advanced of the rate increase. So much for keeping the customer up to date. When I called they could lower my rate but I would have to get a cellphone. I told them I didn't w

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XB8 Modem continues to drop connections over WIFI and Ethernet

We recently got an upgrade to the XB8 modem from the XB6-T. Previously we had no issues with that modem other than outages in the area, but figured the upgrade would do some good. The installation went with out issue, but the next day during gaming sessions I noticed lag spikes that would hang for 4

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Your Home Network

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Good evening, @LordFenrir! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We like things at your fingertips so you can

XfinityRay

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14 hours ago

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Xfinity bill TRIPLED and I can’t afford it

I understand a promotional period may have ended but I can’t afford the $90 a month. Can I possibly have a new promotion? I’m unemployed and disabled.

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Hello user_4n7zgo 👋 I understand exactly how jarring it is to see increases on your bill that you weren't expecting, so I appreciate you coming to us for help, and you're in the right place! Since seeing that increase on your bill, have you gotten t

XfinitySeth

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14 hours ago

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Complaint

Was told my bill would remain the same 50 dollars a month and my next bill is over 100 dollars so I was basically lied to i thought I was agreeing to pay in the same bill, not a higher bill.

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Xfinity bill TRIPLED and I can’t afford it

I understand a promotional period may have ended but I can’t afford the $90 a month. Can I possibly have a new promotion? I’m unemployed and disabled.

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Billing

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@Lkpolo @Again I use the native Mac mail app on my MacBook Pro and my iPhone/ipad. Are you telling me that this transition will not occur if I continue to use those methods of getting my mail? Do you know what will happen to our Comcast.net email

Again

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14 hours ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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user_uhz4fq Thank you for stopping in for help with canceling services. We are always sorry to see a customer go, but we are able to assist with that since, in most areas, you need to speak with an agent to process that disconnect. Send our team a di

XfinityAmandaB

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14 hours ago

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I want to cancel my service

I want to cancel my service but it won’t let me do anything without a callback

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@Missykaye Just a way of xfinity sending people to other platforms so they don't have to deal with a issue, this disgust me!!!! FWIW, AT&T, Spectrum, and Cox have all "farmed out" their email service to Yahoo! Mail.

Again

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15 hours ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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