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peakcock premium
trying to add peackcock premium that was included in my internet package. keeps saying "sorry please contact Support"
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Customer Service
@XfinityTommy Message sent.
Cable Line Burying
My cable line was cut by ITG when burying my neighbors cable line for BPW Fiber. It was replaced 7 weeks ago by Xfinity, but my cable line is still in my yard, wrapped around a tree in my neighbors yard, up and over my neighbors driveway where it has been at multiple risks of being hit by delivery v
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Good afternoon, @user_i2 . First, I want to sincerely apologize for the frustration you've experienced. I can certainly understand how upsetting it must be to deal with your WiFi disconnecting multiple times a day while also having difficulty reachin
Complaint
I have tried to reach out multiple times about the issue of my Wi-Fi going out every single day multiple times a day. I constantly get thrown in circles with the AI assistant on the phone and on the app. I can’t seem to get in touch of an actual person. The only step I can think of next is going to
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I got an email from executive support on Monday and I responded 5 minutes later and left a voicemail. It's the next day and I haven't heard anything back. I'm starting to suspect this story ends with my mom's phone getting shut off and me scrambling
Bereavement support
Hello, I am trapped in a bit of a maze here. My brother passed last month, and he was an Xfinity account holder. His passing was sudden, and I don't have access to his phone, email, financial or really any information. I do have his death certificate, and I used the Xfinity Bereavement Support Page
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Complaint
I have tried to reach out multiple times about the issue of my Wi-Fi going out every single day multiple times a day. I constantly get thrown in circles with the AI assistant on the phone and on the app. I can’t seem to get in touch of an actual person. The only step I can think of next is going to
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Customer Service
Hello @user_rv9nh2 I wish you well on your move, am hopeful in the future we will service this area! We can take a closer look into canceling for you. Please send us a direct chat message with your full name and complete service address to “Xf
Canceling service
I am moving to an area that is not service by xfintiy and would like to cancel my service online but the chat could only offer me a call back days from now. Can someone help me with this ?
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Thank you for asking. It was finally resolved on 07/12/26. Since I was without this service for 4 weeks, I would like a credit for the security services portion of this bill. Please advise if you can process it; if not, how do I receive it?
error 500 Internal Error
Error 500 on home app. Been this way for weeks. What is going on??? I've performed all steps: clearing the cache, deleting the app, rebooting wifi, and rebooting the security system. Xfinity tells me they are working on it and I have been added to "the list".
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Canceling service
I am moving to an area that is not service by xfintiy and would like to cancel my service online but the chat could only offer me a call back days from now. Can someone help me with this ?
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Customer Service
It’s actually illegal for businesses to false advertise, bait & switch, etc. -they’re doing this to us too
$200 dollar gift card
I was told I would receive a $.200 gift card after 55 days of service, I saw it was scheduled for May 13 th I have yet to receive a gift card. After reading all the complaints on this gift card scam, I’m filing a complaint with the FCC, as well BBB and contacting all three news channels to see who e
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Hi there, @user_c0g44y Thanks for reaching out to us on the Forums! We know how frustrating it is to try to use your box and find out your getting an error code. We can certainly assist you further. We noticed you sent a DM as well. Please be remind
X1 box activation issue - error XRE-00251
I have an XG1v4-A box shipped by Comcast ~4 months ago that was never activated. It’s now showing error XRE-00251 and needs to be re-added to my account. The app and phone support only offer modem/router activation options with no TV box path. Need help getting this box re-provisioned.
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@user_05buf8 @XfinityDilary Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
My service connection has been disrupted all day
What is the status of my service? Has it been restored?
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Hello, @user_fnsh41 - Thank you for leaving this comment on another user's post. We've turned it into your own post in order to properly address your particular account, and I'd be happy to help in any way I can! Since disconnect orders typically tak
Re: "why am i still being billed for services after I cancelled our service"
I am also still being bill for my shut off Xfinity service!!
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Concern moved here to the E-mail help section.
Not receiving emails
I am not receiving some of my emails. MetLife told me it was a Comcast error that I have not been receiving their emails. How do I rectify this situation? Thank you [Edited personal information ]
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Sounds like I may need to take a closer look at your account @user_sbul2g Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&
Unable to cancel my service despite multiple attempts to cancel
I am extremely frustrated and this needs to be resolved immediately. I called and canceled my Xfinity service on 6/29/26, and the representative I spoke with CONFIRMED the cancellation at that time. I had no service after that date. Despite this, I have now been billed for two months of service I di
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I'm very sorry for the inconvenience this has caused @user_a1gbqh , especially after you've already replaced the cable box, changed the coaxial cable, and gone through multiple rounds of troubleshooting. To help narrow this down, are you seeing any s
New cable box not working
Have purchased new coaxial cable. Have detached, reattached, rebooted everything multiple times. WiFi and tv working fine. Just swapped out old cable box for new one today, because old one was not working.
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@XfinityDemetrise hi thank you for the response. All the equipments are my own. Someone on the customer support in June told me that I’d be all set with my cancellation.
Unable to cancel my service despite multiple attempts to cancel
I am extremely frustrated and this needs to be resolved immediately. I called and canceled my Xfinity service on 6/29/26, and the representative I spoke with CONFIRMED the cancellation at that time. I had no service after that date. Despite this, I have now been billed for two months of service I di
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I, too, am frustrated with to situation! Every time I log in to my emails it takes forever because I’m getting messages stressing the need to upgrade. When I try to follow the instructions I always end up with a negative message, telling me to
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Email upgrade
Why do I keep getting emails telling me to upgrade my email to Yahoo email and none of the links I follow Work. Then when I login and ask Xfinity assistant It says that my email is not ready to upgrade? What is going on?
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