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Upgrade my modem I got an email stating that it's outdated that you guys are willing to send me a new one for free
Ain't got nothing else stating that my modem or my Internet modem is outdated you guys are willing to send me a new one for free I want to go and do that but I also do not want to be charged for the old motor so I need to know the steps on how to do this so I'm not charged extra or my bill doesn't g
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Devices and Equipment
@XfinityBrianH Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... The poster hasn't even returned with the answer to that test yet.......... @user_jben2z Have yo
Internet keeps dropping on macbook. Restarting the modem does not help.
My macbook is on wifi connection. I did everything the stupid ai assistant said. Having the exact same issue as this post —— by: user_frnit6 02/20/2024 1:55 PM Closed Internet drops several times a day, restarting only helps temporarily We are constantly unplugging and restarting our modem. But ther
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Thanks for posting on our community forums, user_xw8k8o. I’m sorry you’re stuck in the Voice Guidance loop, especially after already trying those steps. Let’s try a few additional things: Try pressing the B button twice on the Xfi
voice guidance loop
I'm stuck in the voice guidance loop. I have tried all the steps posted (unplug set top box) wait 60 seconds, hold a and d buttons down until green light and hit 98 and nothing is working. Please help
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
seasonable plan for the customers with grandfather plan
Hello Xfinity Support, I have been an Xfinity Internet customer at my Ventnor, NJ property for almost 15 years. I have a grandfathered Internet plan at $39.99 per month and have successfully used the Seasonal Convenience Plan for years. This year, when I try to enroll at https://www.xfinity.com/seas
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Plan change
I changed my plan, but I didn’t get verification that the plan changes went through
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Thank you for reaching out here about that trade in issue. Was that device graded by Assurant for the trade in value?
iPhone duo Xfinity Mobile deal
I got a trade in value of $1299 for my iPhone 16 pro max for a new iPhone 18 pro max for my wife and I waiting to upgrade and wait for the deal for the iPhone duo and they only give us $1000 of trade in value. Kind of a slap in the face for new and exciting customers. At least give us the same trade
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@user_029302 Oh, no. I'm sorry to hear that. I'd like to review the account now. Please send me a Direct Message with your name and service address, so I may access the account. I look forward to turning things around. To send a "Direct Message" to
Terrible customer support for my home
I am experiencing an outage at m y home. The xfinity phone number agent tells me that there is no outage in my area, but my services are down. They told me that they would be sending me a text with a 10/17 appointment, and it arrives saying 10/18. The call center taking the call is offshore, they ba
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Phone return [Edited]
I return my old phone. and company receive it, but and my account is not show correct [Title Edited: "Personal Information”]
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Customer Service
Plan change
I changed my plan, but I didn’t get verification that the plan changes went through
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Customer Service
I'm having a similar problem. Trying to cast from my Samsung Galaxy A14 to a Vizio TV. When I try to cast, it says it's looking for devices and then about 15 seconds later, says no devices available.
Casting from stream
The Xfinity Stream stopped being able to find my TVs. YouTube, Edge, and other apps have no problem. This fails on both my Galaxy S26 Ultra & my Galaxy Tab S9.
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Good afternoon. I just wanted to check in and see how everything is going with the transfer?
transfer AT&T landline number to an already existing Xfinity home line.
We already have an Xfinity home voice line. We would like to transfer our current AT&T landline number to that existing home voice line. Is this possible?
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Bill
I moved out of [Edited: "Personal Information"] on 9/4/26. All services should have been moved to my current residence at [Edited: "Personal Information"]. Why do I still have a bill for $108. I would like a refund for this since I did not use any services there since 9/4.
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Billing
No. I purchased it directly from Samsung. The representative also advised me that I could buy the watch with the LTE feature from other retailers and then activate that LTE feature through Xfinity for $10.00.
IMEI is not in Xfinity's database for Samsung Galaxy Watch 7 44mm LTE
I recently switched to Xfinity and bought a Galaxy Watch 7 44mm LTE for my wife as an anniversary gift. However, we soon ran into a problem: we are unable to activate the device's LTE function because the system states that the IMEI is not in Xfinity's database. I would like to request that the devi
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user_8wppcp I'm sorry to hear that you haven't received the support you need, and I appreciate you creating a post. If you still need assistance, we can help submit a ticket to have the bankruptcy reported. Please send our team a direct message with
Getting the run around about bankruptcy
Dear Xfinity.com The store and the customer service line give me huge problems trying to get my chapter 13 noted on my account
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well the technician never showed, lol . Am stupefied, no call, and know there was a tech next door doing a repair at the same time. No idea what's going on, the offshore women assured me he'd be here, and despite my misgivings, I didn't follow up wi
Terrible customer support for my home
I am experiencing an outage at m y home. The xfinity phone number agent tells me that there is no outage in my area, but my services are down. They told me that they would be sending me a text with a 10/17 appointment, and it arrives saying 10/18. The call center taking the call is offshore, they ba
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Peacock Subscription Activation Error Code: PPG_0017_b8481b7
I continue to try to activate my peacock subscription that is offered through my Xfinity plan, however, I continue to receive an error message saying: Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_b8481b7 However, on the Xfinity webpage: https://www
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Customer Service
Thank you for working with us via direct messaging. I am glad we were able to assist with your concern. If we can help you with anything else in the future we are here and always happy to help.
bill problems and others
I have internet service through Xfinity, as well as mobile phone service for two lines. For the past couple of years, I have been paying my Xfinity internet bill using my UHCard. This month (October), my statement—which usually appears around the 7th—did not show up on time. I spoke with customer se
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Need more details..... Is this with a WiFi connection ? Did it ever work ? Is this the only device with a problem ?
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Internet
No connection between tv and internet
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