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We're glad this is now working for you, user_lttls0! Enjoy the new offerings, and thanks so much for being a valued Xfinity customer!

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Bookshelf code invalid through rewards

I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not

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CLOSED ACCOUNT BILLING ISSUE–CANCELLATION CONFIRMED JULY 8, 2026

I’m hoping an Xfinity representative can please assist me with a closed-account billing issue. My service was canceled on July 8, 2026, and I have a cancellation confirmation number. I was also expecting a refund. However, my online account is now showing a past-due balance of approximately $131–$13

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@XfinityMartyR​ there are no such options

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Camera angle

I can’t seem to flip my indoor camera angle

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I'm glad to know you've already connected with our security teams. If you're expecting a follow-up and haven't heard back, I would suggest reaching back out to see if they have any updates to share.

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Complaint

Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my

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Remove old exterior overhead line

Could you please let me know how to have the old exterior overhead comcast line removed from our home? We do not want it and the installer hung it directly across our patio. Its an eyesore. Thanks.

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This response only reinforces my point. Xfinity has failed in three areas: reliability, actual customer service, and fair compensation. I have dealt with nearly 12 hours without internet, followed by three days of service dropping almost every hour.

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Customer Service

I am now on day three of my internet going out nearly every hour, and the service has been unreliable all week. On the first day, we were without internet entirely for nearly 12 hours! Every time I try to contact customer support, no matter which prompts I follow, the automated system tells me I can

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I have AGAIN begun having this issue also. I have been with Xfinity Mobile a little over 6 months after 10+ years with VZW. Will definitely be returning to VZW in January!

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RCS stopped working

RCS randomly stopped working on my phone. I have messages im in groups that im can't send or receive. RCS IS ON. says connecting for the last 24hrs.

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That is why my colleague posted step to send us a direct message.

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Assistance escalating a situation

I need assistance escalating an unresolved account issue to the appropriate corporate team. I have already made multiple attempts through customer service and X correspondence, including escalations, but the issue remains unresolved. I would appreciate assistance from Xfinity Support in getting this

Question

@XfinitySeth​ you are communicating with the hacker who still has control of my phone and email. Security assurance has had this since weds and I was told call back would be in 24 to 48 hrs...nothing from them..that is not my user id..

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Complaint

Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my

Question

@AStuff​ This link worked, thank you!

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Bookshelf code invalid through rewards

I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not

Question

Outrageous lies and broken promises and lies about the agreement

I have been a member with Xfinity for quite some years and I am even a gold member, I was informed that I would receive football channels and internet for $66 a month, after two different Xfinity representatives have lied to me and even corporate has reviewed the call and the issue at hand agreed th

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Customer services and broken promises

I have been a member with Xfinity for quite some years and I am even a gold member, I was informed that I would receive football channels and internet for $66 a month, after two different Xfinity representatives have lied to me and even corporate has reviewed the call and the issue at hand agreed th

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Still having the same issues here and have completed all the recommended fixes. Argh.

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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Remove unlimited internet plan

I'd like to remove the $30 unlimited internet plan option.

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binaural2000     Sure! I went ahead and set a reminder to check progress in the next few weeks. We will check in once we see anything new.   

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Set Channel Manual Recording Button Missing

Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want

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Thank you. I understand that you need my full name and complete service address, but I'm not comfortable posting personal account information publicly in the forum. So, I've followed the Direct Messaging instructions you provided, but the icon is not

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Assistance escalating a situation

I need assistance escalating an unresolved account issue to the appropriate corporate team. I have already made multiple attempts through customer service and X correspondence, including escalations, but the issue remains unresolved. I would appreciate assistance from Xfinity Support in getting this

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how to change to a less expensive tv plan

We are paying too much for services we barely use. Chat will only give me links to add more channels.

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Internet

My network is not connecting to home WiFi. The modem is preventing my son game consule to connect to WiFi. I need to make an appointment to have someone come out. How do I get schedule. I have already unplugged waited re start etc and nothing has changed.

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hey @XfinitySeth I did this no response 

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URGENT: Payment Arrangement Issue – Conflicting Information & Upcoming Service Disconnection

I am an Xfinity customer of 8 years and I am requesting an urgent review and escalation of my account due to conflicting information and poor customer service regarding my payment arrangement. I currently have a payment arrangement due on 8/16/2026, with my services scheduled for disconnection on 8/

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