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Connection issues?
I'm sorry, I have loved Xfinity for the most part. However, when it comes to connectivity, there is a huge issue with rolling crash outs. I pay for GOD TIER internet, and I expect to have it. The fact that I only have it 75% of the time is ridiculous. I pay good money to have great internet, but the
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Customer Service
I'm having the same issue. I used USPS on Sept 22nd with the supplied shipping label. Sept 28th is stopped updating and shows "In Transit to Next Facility, Arriving Late" Who can I talk to @xfinity to get this resolved? $1000+ trade in credit and
My trade in device to Xfinity has been lost in transit
I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr
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Lower my bill
I am looking to get better service for less money to be perfectly honest my issue is when I tried to do so in the past over the phone I never get the service I thought I agreed to and give up because it is to hard to get a hold of a person and I have no confidence it will be right but am going to tr
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Customer Service
Why do we have to jump through hoops to correct mistakes you make. It is not fare and further proof you don’t give a darn about customers so just stop saying it already.
Xfinity is the worst
My family has been a 20+ year customer at Comcast and Xfinity, and we've never NOT had a problem with their services. Today is the last straw. My devices cannot get stable connection to WiFi 10 feet away from the router. Our tech who came in was also cocky and interrupted us the entire time. He said
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@XfinityJohnG your response is lip service, say oh we are sorry and care. Stop with the insultingly insincere reply we know you don’t really care and could care less is a few aggravated customers cancel because it won’t make or break the greedy cor
Xfinity is the worst
My family has been a 20+ year customer at Comcast and Xfinity, and we've never NOT had a problem with their services. Today is the last straw. My devices cannot get stable connection to WiFi 10 feet away from the router. Our tech who came in was also cocky and interrupted us the entire time. He said
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Agree wholeheartedly absolutely indubitably!!!
Xfinity is the worst
My family has been a 20+ year customer at Comcast and Xfinity, and we've never NOT had a problem with their services. Today is the last straw. My devices cannot get stable connection to WiFi 10 feet away from the router. Our tech who came in was also cocky and interrupted us the entire time. He said
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Thank you for providing the impacted channels. computermusic. Let's try to toggle closed captioning (CC) off then on. Closed Captions can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "clo
No closed captions
No closed captions on national geographic wild (channel 687); started yesterday Option is set ON for closed captioning
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Xfinity should change their name Shitfinity, because that more accurately represents their service. We were without service for almost three days, and all they did was credit our account $5.00. Wow. As soon as our contract end, we are go
Xfinity/Comcast is AWFUL
Hello Mr. Karinshak, I am writing, I’m sure in vain, to let you know how AWFUL Xfinity has become. I have been a customer for many years. I have Xfinity services at my primary residence in California and at our home in Colorado. I also left AT&T mobile and switched to Xfinity. What a horrible decisi
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@XfinityAldrik Thank you for your reply. Here are the channels, caption status and what was playing: 250 - No (Life Below Zero) 335 - Yes (To Catch a Smuggler) 676 - Yes (To Catch a Smuggler) 687 - No (Life Below Zero followed by Investigatio
No closed captions
No closed captions on national geographic wild (channel 687); started yesterday Option is set ON for closed captioning
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user_luo3o7 Thank you so much for stopping in for help with your channel lineup. That is odd that the local channels come and go for you. Are there any error codes or messages that come up for you on those channels when you are having issues?
Missing channels
Why are my local channels missing. Sometimes they’re there…most of the time they’re missing.
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I greatly appreciate the details @Marknles. I would like to see what bootfile and more is assigned to the modem. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and the
Arris S34
Not getting full speeds from new Arris S34 , signal levels appear in range , any suggestions ?
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user9641 - Hello, and thank you for being part of the Xfinity Forums community! You’ve come to the right place for help. Rest assured, Xfinity is not abandoning IPv4. Instead, we’re transitioning to support both IPv4 and IPv6 in a dual-st
Invalid MTU 9192 from xfinity for IPv6 (router advertisements?)
I'm trying to set up my IPv6 setup and I keep getting MTU packets of 9192 from Xfinity. Presumably these are router advertisements. It seems my router learned the address for the gateway anyway, but it seems the upstream equipment might be misconfigured? The MTU of ethernet isn't 9192, so maybe this
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Also of note - today was using the Xfinity speed test , with the old modem , it worked fine - With the new modem , the Xfinity speed test site reports 200-300 Mbps down , 0.7 - 1.5 Mbps up Ookla reports the speeds in the post above - thought i
Arris S34
Not getting full speeds from new Arris S34 , signal levels appear in range , any suggestions ?
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1.2 Gpbs + extra 100 Mbps down / 35 Mbps up - Testing ok? on down ( 950 - 1050 ) -- up seems capped/limited to 19-20 Mbps - Tried all the basic t-shooting steps - TODAY , replaced Netgear modem that was limited to 1 Gbps - TODAY , tested at 950-970 /
Arris S34
Not getting full speeds from new Arris S34 , signal levels appear in range , any suggestions ?
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ABC freeze
Been having this trouble for days now. My other channels seem to be OK
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Channels and Programming
bobkn1 - Thank you for sharing your feedback and for being part of the Xfinity Forums community. We truly appreciate you taking the time to connect with us. Our team is happy to take a closer look and make sure you’re getting the best possible
xFinity 2G vs 1200Mbps X2
This is informational, rather than a question. For more than 6 months, I ran 1200Mbps X2 using an Arris G36 modem. (Certified by Comcast for what they then called next generation.) It gave 2360/360Mbps down/up. I had a billing question today. The agent offered me the new 2G service at a lower price.
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I was told once the Pin is used by your new company that your Xfinity phone will be disconnected. No need to cancel but I will know tomorrow if this is true.
Getting Transfer Pin
Good day, I am trying to cancel my Xfinity service and transfer my phone number to another carrier. I have read a million forum posts asking the same question, but I cannot seem to access the transfer PIN, etc., from the Xfinity app or website. When I click the "Transfer or cancel this line" button
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I am having the same issue. They aren't even trying to upsale me! The security division cannot figure out WHY I cannot generate a pin either in the app or online in my account. Tomorrow I am going to the store to have my identify verified and get tha
Getting Transfer Pin
Good day, I am trying to cancel my Xfinity service and transfer my phone number to another carrier. I have read a million forum posts asking the same question, but I cannot seem to access the transfer PIN, etc., from the Xfinity app or website. When I click the "Transfer or cancel this line" button
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user_wfqclg Hello! Thank you for reaching out to us here on our Xfinity Forum. We are sorry to hear that you're not having a good experience, and we'll do our best to help you. We have not heard of a scenario that would prevent you from being able to
XfinityBenjaminM
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xfinity has the WORST phone service
contacted the BBB to file a complaint. xfinity keeps your number and doesn't let you port out. I'm not paying one red cent. BEWARE OF XFINITY MOBILE IT ISN'T WORTH IT !!!!
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