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user_r1utn1 I would have to check out the order for you to see what could be holding the change up for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address a
48 hour wait help
I need a manager to force-complete my pending TV removal so I can switch to the $60/month 1-Gig 5-Year Price Guarantee today. Thanks
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Remove Hotspot
Hi, The past 2 days internet has been freezing. And cutting out for long periods. I have reset it, unplugged it and I noticed that usually my infinity wifi has the lock next to it. But now it doesn't. I'm nor sure it that has something to do with it. But I would like my taken back off. I don't want
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Your Home Network
Yes, all I did was remove my cable plan and one box from my account. I’ve always had my one gig Internet plan.
48 hour wait help
I need a manager to force-complete my pending TV removal so I can switch to the $60/month 1-Gig 5-Year Price Guarantee today. Thanks
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Thank you for reaching out to our team. I am sorry to hear about that experience. Was that issue with a Xfinity modem, or a purchased device?
customer service
I have been on the phone with xfinity for 3 days on get my modem activated. It did not get done and they said they would send someone out. I called the modem manufacturer and they fixed my problems. how could 3 of your techs not fix it? Your customer service is awfull!!!!!!!
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I cannot view my statement in the app, and I prefer to view it online in my account as I normally do.
Billing statements - why so difficult and slow to obtain?
I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef
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user_r1utn1 Thank you so much for stopping by for help with your pending TV change. Most of the time, we are able to change/remove a service at the same time as changing the plan on any remaining services. There can be issues if you do not have the c
48 hour wait help
I need a manager to force-complete my pending TV removal so I can switch to the $60/month 1-Gig 5-Year Price Guarantee today. Thanks
Question
It happens within the hour of the alert to claim the reward. So, I get the pop up, tap it, get to my rewards, reward isn’t there, go back within minutes or within the hour and the reward is sold out. So, it never shows up in the reward section to ge
rewards
I am a diamond member not that it matters. I get a pop up saying “xyz” reward is available. I click on it, get to my rewards section and the reward is not there. I go back a couple minutes later, it says all rewards are redeemed for xyz. What is the point of even having an alert to nothing and then
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@user_9fua4h Thank you for working with our team through direct message! We appreciate you giving us the opportunity to review your channel lineup and help with a better rate and new subscriptions at no additional cost! Thank you for choosing Xfinity
Movies TV network gone?
Suddenly this morning the Movies TV network is gone. Why? It’s bad enough I pay so much for my tier and don’t get TCM, now this channel is gone?
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Accepted Solution
FYI - The issue has been resolved. It was my Android email client app that had automatically setup a blocked sender rule without my knowledge.
Spam filter keeps blocking legitimate email sender
The Spam email filter is filtering mail that is not Spam from an important specific sender that sends me email alerts. I have tried marking the emails not as Spam several times, but the emails are immediately moved back into the Spam folder. I tried changing the advanced email setting to not forward
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user_pkouud Thanks for confirming! What brand of watch are you trying to activate?
Activate new watch
I had started the process of activation for the new smartwatch but when it said it was starting a new phone number I thought that was wrong because I assumed it would be linked to my daughter's phone, now I'm not sure how to move forward with activation.
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Hello user_zoe0oa, thank you for reaching out in our Xfinity Community forums. We are happy to assist you. Comcast does not send out Zoom links to customers. If you submitted an order, then you would either receive a text or email to allow you to rev
emails transition to yahoo
How do i know if the mail I get regarding the transition to Yahoo is authentic? I am getting messages from [Edited: "possible malicious email"] telling me to click the link below to update now. Sounds fishy to me.
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Good afternoon @user_qp59mp, and thank you for reaching out on our Community Forums with your Stream app issues, we appreciate it. To confirm, are you experiencing an error when trying to stream live TV, recorded programs or both? Have you also tried
This Video Cannot Be Played
I cannot use Xfinity Steam. I am using a Dell laptop running Windows 11 and Edge browser. I have restarted the computer but that did not help.
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Sooooooo Frudtrated
Wireless TV box getting error code XRE – 03090 when trying to change to a different channel. I have been jumping through the hoops on my telephone for the last hour and cannot get the Xfinity assistant, but to do anything but ask the same question over and over again. I reached a bot that we restart
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X1
This Video Cannot Be Played
I cannot use Xfinity Steam. I am using a Dell laptop running Windows 11 and Edge browser. I have restarted the computer but that did not help.
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Customer Service
I am having the same issue
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
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48 hour wait help
I need a manager to force-complete my pending TV removal so I can switch to the $60/month 1-Gig 5-Year Price Guarantee today. Thanks
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Billing
Ok.Just posted on direct messaging page.
How do I add speed to my Xfinity apartment community account?
I would love an online form on which I can choose to upgrade. Nothing on the web or via phone helps add internet speed to a community account. I will pay for the increased service.
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Some websites and software cannot connect to the Internet
Hello, as mentioned in the subject line, I encountered this matter on Monday. Overall, everything works fine before this Monday. However, several websites, including the trading app on my laptop from those websites, suddenly can not connect to internet. I used All my family devices (laptops & cell p
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Your Home Network
paused devices
My internet was running slow when I was trying to upload a video on my computer, so I used the app to pause several devices, hoping to speed it up. I selected to stay paused until I unpaused. Now I can not access the app to unpause my tv's and phone. What do I do now?
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Your Home Network
Good evening @user_tz118u, and thank you for reaching out on our Community Forums with your issues displaying some videos and messages on your desktop PC. We appreciate the screenshots provided as well to help us see what you are seeing on your end.
XfinityAlyssaA
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Second Post of the same, but w'/ screenshots.
My Social media and other software under chrome and edge seems to be having some problems displaying some videos and images on my desktop PC. Which causes a delay and blurry images. Some take a few seconds and some never show at all. Win 11. xfinity Dl 948.37 Mbps Up 180.13 Mbs I'm trying to see if
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