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@user_pmkoqu I appreciate you sending the direct message with the requested information. I was able to locate that, and will follow up with you there to continue with the billing concern.
Formal Dispute of Installation Fee
Dear Xfinity, I am writing to resolve a $100 installation fee currently appearing on my account. I previously spoke with a representative who assured me this charge would be removed, but it remains on my balance. The technician visit was required because the initial XB7 modem provided was defectiv
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still has never been resolved!
Online bill pay Error!!!
Looks like something went wrong Please reload the page and try again. I have tried different browsers, cleared cookies, deleted my app, reinstalled, different locations, different devices and NOTHING works. Online chat is super frustrating as I get NOWHERE! Fix your payment site!!!!
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Hello, @user_izquok sorry to hear this issue has not been resolved. I will respond in direct messaging, so we can pick up the troubleshooting.
“On Us” movies not showing up in purchases
Hello! In the past week I redeemed 2 “On Us” movies from Xfinity Rewards. They were Lethal Weapon and Rush Hour. But when I look for them in my purchases, they are not there. I checked the Xfinity Rewards again and it shows that I already redeemed the reward. Please help me get access to these movie
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The issue with NBC on Xfinity was solved by completing a Reset of the Apple TV 4K device.
Xfinity Stream, specifically NBC, video issues with Apple TV 4K
Xfinity Stream works fine with Apple TV 4K except for the NBC channel. The NBC channel video goes into slow motion while audio continues in real time with the disconnect/synch growing as time continues. No other channels have this issue, just NBC. I do not experience this issue if I use Xfinity Stre
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Greetings, @user_mh4y4b! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about connecting to the Xfinity Stream app. You have definitely come to the right pla
Xfinity Stream not working (TVAPP-00102)
Just downloaded Xfinity Stream and it’s not working. I put the code in and it says “something went wrong. Please try again later.” With an Error: TVAPP-00102. What does this mean ?
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Not Getting My Full Upload Speed
According to my plan's Facts, I should be getting around 300MB upload, but I can only get about 40 MB upload. I am on a desktop that is using ethernet. Ethernet is connected to the modem. The coax is connected to the modem directly with no splitters. I have tried resetting the modem. Can someone hel
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Your Home Network
I have moved out of the country and need to cancel my internet service. How do I do this online or via Direct Message?
Cancel my internet Xfinity
I have moved out of the country and need to cancel my internet service. How do I do this online or via Direct Message?
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Hello, @user_pmkoqu thank you for reaching out over Xfinity Forums. You've contacted the right place, I can review the charge and help with the reversal. Since I'll need to gather some information that we don't want in our public conversation, could
Formal Dispute of Installation Fee
Dear Xfinity, I am writing to resolve a $100 installation fee currently appearing on my account. I previously spoke with a representative who assured me this charge would be removed, but it remains on my balance. The technician visit was required because the initial XB7 modem provided was defectiv
Question
Accepted Solution
Formal Dispute of Installation Fee
Dear Xfinity, I am writing to resolve a $100 installation fee currently appearing on my account. I previously spoke with a representative who assured me this charge would be removed, but it remains on my balance. The technician visit was required because the initial XB7 modem provided was defectiv
Question
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Billing
I'm happy to hear the reset cleared things up, @JV04. Thanks again for taking time out of your day to create a post about this. It will be helpful to have this discussion on the forums, in case anyone else encounters a similar issue. Please feel
2 step verification not receiving text message with security code
No longer receiving security code as a text message to my phone, have to use email as an alternative. I do receive text message from other providers for 2 step verification; problem is isolated only to Xfinity. Turning off/on phone and turn off/on 2 step verification with no change, still a problem,
Question
Hey @user_v64yc2 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent storm and your service. I would be more than happy to offer my assis
Need honest restoration date
Our home has been without Comcast internet or cable in Nashville since Friday, Jan 29, 2026. Several dates have been promised for restoration, but we still have no service. Power has been completely restored in Nashville, yet there are no Comcast trucks working in the area. We need an honest date fo
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@XfinityPeterH Comcast/Xfinity keeps saying Yahoo provides "enhanced features and security" but I found no enhanced features nor any obvious enhanced security. I only found ads and an annoying visual layout. I switched everything over to Gmail and O
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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Thanks for your help, since I am now receiving text codes from Xfinity it is a closed issue until it happens again.
2 step verification not receiving text message with security code
No longer receiving security code as a text message to my phone, have to use email as an alternative. I do receive text message from other providers for 2 step verification; problem is isolated only to Xfinity. Turning off/on phone and turn off/on 2 step verification with no change, still a problem,
Question
I still need help! My tickets keep getting closed out with no resolution. 4 missing movies now!
“On Us” movies not showing up in purchases
Hello! In the past week I redeemed 2 “On Us” movies from Xfinity Rewards. They were Lethal Weapon and Rush Hour. But when I look for them in my purchases, they are not there. I checked the Xfinity Rewards again and it shows that I already redeemed the reward. Please help me get access to these movie
Question
Need honest restoration date
Our home has been without Comcast internet or cable in Nashville since Friday, Jan 29, 2026. Several dates have been promised for restoration, but we still have no service. Power has been completely restored in Nashville, yet there are no Comcast trucks working in the area. We need an honest date fo
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Customer Service
I fell for it but realized and resolved immediately! Very unethical practice!
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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Can I see my emails to my [Edited: "Personal Information"]
user_8w68m3
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Comcast.net email
How do I access my comcast.net email
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