Xfinity Community Forum

Thank you for your extensive troubleshooting and detailed findings regarding the intermittent connection issues with the XB8 in bridge mode. We appreciate you identifying that the instability seems to stem from a conflict between the XB8's bridge mod

XfinityChristy

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12 hours ago

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XP8 gateway buggy in Bridge mode drops Ethernet WAN

My XB8 in bridge mode intermittently drops Ethernet WAN. The router sees random WAN failures and DHCP outages. Using Orbi 771 router which freezes (purple light) and must be rebooted when this occurs. I could switch the Orbi to AP mode but this configuration isnt optimal. Reading that the XB8 is "bu

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Refu d

I have been waiting for a promised refund of $327. Where is it? It’s been too long

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Billing

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Would be interested if Xfinity is aware of the XB8 bridge bugs. Would have asked to downgrade to the XB7 but it does not support 6Ghz band.

user_q1iwlt

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13 hours ago

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XP8 gateway buggy in Bridge mode drops Ethernet WAN

My XB8 in bridge mode intermittently drops Ethernet WAN. The router sees random WAN failures and DHCP outages. Using Orbi 771 router which freezes (purple light) and must be rebooted when this occurs. I could switch the Orbi to AP mode but this configuration isnt optimal. Reading that the XB8 is "bu

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11/24/25 - 2 yrs of seeking help with Deceptive Sales Practices, Breach of Agreement, Request for Resolution

I was using AT&T FIber and was contacted by an Xfinity Sales Rep in 2/24 who sold me the 'highest tier' internet plan. My billing immediately posted with ''overage' charges. Apparently, the Sales Rep did not put in the Unlimited Internet package we discussed. I immediately reached out for help and w

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Customer Service

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user_apg2df, Thank you for reaching out to Xfinity Support with your concern about the Wifi Extenders. I would be happy to take a look and see what's going on with your pods. Please send us a direct chat message with your full name and complete

XfinityAngie

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13 hours ago

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WiFi Pods ssue - that apparently everyone is having

I’m reaching out regarding an urgent safety concern with our Xfinity WiFi extender pods. We’ve recently discovered that several of the pods are overheating—severely enough to leave black scorch marks on the surrounding walls. It appears this has been happening for some time without our knowledge. Wh

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Thank you for your response. I 1. replaced the ethernet cable with a new Cat6 shielded cable. 2. Verified the port. 3. No splitters used. 4. Unable to connect directly to the XB8 as its in bridge mode. Had t

user_q1iwlt

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13 hours ago

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XP8 gateway buggy in Bridge mode drops Ethernet WAN

My XB8 in bridge mode intermittently drops Ethernet WAN. The router sees random WAN failures and DHCP outages. Using Orbi 771 router which freezes (purple light) and must be rebooted when this occurs. I could switch the Orbi to AP mode but this configuration isnt optimal. Reading that the XB8 is "bu

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When will the work on ticket # [Edited - Privacy] be completed?

user_9hi2wc

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13 hours ago

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When the installation of the new cable box will be completed.

I am trying to determine when the installation of the new cable box will be completed. The box on the street. After an upgrade the equipment requires a new horizontal box and base. for about 6 weeks the equipment has been left totally exposed to the weather and possible vandalism. I have been told h

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That answer is poor. You admit it's a bug in your software yet refuse to fix it. Why don't you simply fix the bug?

southflniceguy

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13 hours ago

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60 Minutes on CBS Series Stream sometimes doesn't record

60 Minutes on CBS Series sometimes doesn't record using Xfinity Stream Series record, both new and repeats. What's weird is if you going into the Series recording info, upcoming episodes, it shows it's currently recording. But nothing shows in the recorded shows. Must be a backend bug only happens s

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That answer is poor. You admit it's a bug in your software yet refuse to fix it. Why don't you simply fix the bug?

southflniceguy

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13 hours ago

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60 Minutes on CBS Series Stream sometimes doesn't record

60 Minutes on CBS Series sometimes doesn't record using Xfinity Stream Series record, both new and repeats. What's weird is if you going into the Series recording info, upcoming episodes, it shows it's currently recording. But nothing shows in the recorded shows. Must be a backend bug only happens s

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Request for Investigation – Neighbor’s Internet Disruption Caused by Xfinity Technician on August 28

Hello Xfinity Support, I need assistance with an urgent issue regarding an installation that took place in my apartment on August 28. After the Xfinity technician completed the installation of my service, my upstairs neighbor lost their internet connection with their provider, Astound. Their provide

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Customer Service

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I am having the same problem. All I want to do is change my password! I tried going through the Chat help, but ended up going in circles. not a help!

user_dvo22

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13 hours ago

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Error message on Account management website

Hello, Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?

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lbiser I would be just as annoyed if I were having this issue too. What troubleshooting steps have you completed on this issue?

XfinityPeterH

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13 hours ago

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Stream App Not Showing All DVR Recordings

Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H

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WiFi Pods ssue - that apparently everyone is having

I’m reaching out regarding an urgent safety concern with our Xfinity WiFi extender pods. We’ve recently discovered that several of the pods are overheating—severely enough to leave black scorch marks on the surrounding walls. It appears this has been happening for some time without our knowledge. Wh

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Customer Service

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The connection quality is terrible ! You should get the techs involved again until things get fixed properly. Bear in mind that if the premises-facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it

EG

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13 hours ago

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Constantly losing internet connection, only briefly, then connection restored - this has been going on for a few months

Intermitent, but persistent interruptions to my service. We've run all the diagnostics in the app and even had service to the house. The last guy changed the service line from the box in the backyard to the house. However, the problem persists. From my command prompt, I ran a couple of tests ping -n

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I appreciate you trying so many steps. Checking Apple's Support (https://support.apple.com/en-us/102556), it looks like you've gone through several of the steps already. Have you also checked if there are any emails in the outbox that are pending?

XfinityThomasD

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13 hours ago

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Comcast email problems

I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under

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Hi there, @user_aff0bw ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry foor the trouble you are having activating your free Peacock service. Please be assured you reac

XfinityRichard

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13 hours ago

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Peacock not accessible - Gigabit Internet user

Hi. I have spoken to Peacock customer service and they have indicated that I need to speak to Xfinity Support as Peacock Premium is supposed to be free through Gigabit. When I log in to Peacock it is asking how I would like to upgrade from a "free subscription", and through Xfinity the link leads to

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Hi there, @user_sor9zx! The information provided by @BruceW & @Again in this thread should help. Were you able to find your email? Let us know if you need further assistance. Thanks!

XfinityFrank

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13 hours ago

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Where’s my Comcast’s email

Where do I find my Comcast’s email

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Peacock not accessible - Gigabit Internet user

Hi. I have spoken to Peacock customer service and they have indicated that I need to speak to Xfinity Support as Peacock Premium is supposed to be free through Gigabit. When I log in to Peacock it is asking how I would like to upgrade from a "free subscription", and through Xfinity the link leads to

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Customer Service

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Hello @user_mza12 ! Thanks for reaching out to us on our Xfinity Forums. I'm sorry to read of the bad experience you have had recently with the account change and mobile upgrade with receiving your phone in store. I have had my packages removed from

XfinityPaula

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14 hours ago

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Horrible waste of time

After holding a high-speed Xfinity contract for over a year for work purposes, I was contacted about a new promotion that included a Wi-Fi plan and a free mobile line. I was told that in order to qualify, I would need to exit my current contract and switch to the new one so I could receive the phone

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Hi there, @user_2j4k0t ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry that you are no longer getting the credits. Please be assured you reached the right perso

XfinityRichard

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14 hours ago

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Worst experience with Xfinity

The credit then stopped. I initially assumed this was linked to a plan change, so I contacted customer service the same month to revert to my previous plan and preserve the promotion. I was later told that the issue was not the plan, but that Xfinity had “never received” my trade‑in device. This is

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