Xfinity Community Forum

user_i2jdn3 - Thank you for your feedback. This is not the expience we want for anyone. We'd aprpicate the oppunrity to gather all information about this occurance and help in every way we can. Please send us a Direct Message.On a Desktop: Make

XfinityThomasA

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6 hours ago

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Rude Customer Service Representative

I just had a fowl interaction with one of your customer service representatives that left me with no solutions or answers. After being very patient while trying to cancel my service where the representative took longer than 15 minutes and kept putting me on hold and asked repeatedly how my service w

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Bill

What's the price of my bill

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Billing

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Concern moved here to the E-mail help section.

EG

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6 hours ago

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Still cannot send mail via apple mail

This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c

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The billing date is Aug 25, and under the Total Balance it shows like thisDisconnected$61.00 Payment requiredPay your full past due balance now to bring your account up to date.And in the overview page of app it shows:You're no longer with Xfinity.I

user_mgduma

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6 hours ago

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Billing issue

My Xfinity service has already been disconnected on Aug 28, and my account shows “You’re no longer with Xfinity.” However, I still have a $61 balance for the service period Aug 30–Sep 29. My service was disconnected before that billing period began. Could an Xfinity representative please confirm my

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@user_2rxhv6 Perhaps it's malfunctioning. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*. htt

EG

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6 hours ago

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Modem Towers

Do modems towers go bad? Everything was working fine when I left home yesterday but when I returned no internet. I have followed all the instructions(many times) to reestablish connectivity, to no avail. There are no lights coming when tower is plugged in. The electrical outlet is functional with al

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@user_pr8np6 Quite welcome !

EG

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6 hours ago

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direct message

I need to cancel my Xfinity Internet service and have been trying to do so for over a month. I am requesting cancellation of my residential Internet service, not a plan change, downgrade, move, pause, or retention offer. Please process the cancellation and confirm: The effective cancellation/disconn

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Digging up yard

Contractors were out yesterday digging up my yard to run cable to a home 3 houses down from me. They are not finished with the job but I have no idea when they plan to return and complete it. Meanwhile the section they did dig up and put back, poorly, is going to die. I had new sod laid in my front

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Customer Service

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Hi @XfinityMartyR , I've spoken with chat multiple times and asked to speak to a supervisor with no resolve. It kept going in circles and they were repeating their earlier answers. Is the escalation team outside of chat support?

user_wt9oue

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6 hours ago

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Lied to by Xfinity Mobile Team and they refuse to resolve the issue.

I want this to resolved so I'm posting here. A year ago I spoke with chat to lower my bill. Their option was to sign up for an Xfinity mobile phone at no cost to me which would lower my bill. They told me to activate it and put it in a drawer since it's free. I stupidly signed up for this. A month l

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Here is the screenshot of my options.

user_x3ookc

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6 hours ago

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Block an email address

I want to block an email address. How do I do it?

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@user_1xoe9j You can post on this forum for help and to stop service. Count on us. Send a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right o

XfinityBenny

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6 hours ago

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How to cancel xfinity internet without calling or visiting a store

I have phone phobia and social anxiety. Please help.

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Good afternoon user_mgduma. I can understand the concern if a bill had generated. I do have a couple questions to assist with your concern. For the bill that you did receive, what is the billing date? I know you mentioned the cycle, but the statement

XfinityJon

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6 hours ago

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Billing issue

My Xfinity service has already been disconnected on Aug 28, and my account shows “You’re no longer with Xfinity.” However, I still have a $61 balance for the service period Aug 30–Sep 29. My service was disconnected before that billing period began. Could an Xfinity representative please confirm my

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Hello user_ix2by5 thanks so much for taking the time out of your day to reach us here on our Xfinity Forums with these plan change and billing questions! We'd love to asssit in ensuring the acount is closed on the correct date based on your transitio

XfinityAlfonso

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6 hours ago

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My account will not cancel

I have had a frustrating and terrible time trying to cancel my internet services with xfinity. After promising me a new modem and a 20$ credit for the weeks I spent on the phone trying to have said modem shipped to me, we went with a new service provider. I tried to cancel my account 10 days ago and

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Hey there, user_5df79e! We appreciate you taking the time to post on our XFINITY Community forum with your cable drop removal request. To review this request further, please send us a direct chat message with your full name and complete service addre

XfinityNatalie

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6 hours ago

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Remove Equipment

I canceled Xfinity and switched providers. I need the unused exterior Xfinity service box and associated cabling/drop removed from my home. Please open a technician removal ticket.

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Greeting, user_pr8np6! Thanks for reaching out to us on our XFINITY Community forum with your request for service cancellation. We would be more than happy to help you with this matter. To access your account, please send us a direct chat message wit

XfinityNatalie

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6 hours ago

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direct message

I need to cancel my Xfinity Internet service and have been trying to do so for over a month. I am requesting cancellation of my residential Internet service, not a plan change, downgrade, move, pause, or retention offer. Please process the cancellation and confirm: The effective cancellation/disconn

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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URGENT — Residential address incorrectly classified as business

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

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@EG Thank you for helping boost this!

user_pr8np6

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6 hours ago

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direct message

I need to cancel my Xfinity Internet service and have been trying to do so for over a month. I am requesting cancellation of my residential Internet service, not a plan change, downgrade, move, pause, or retention offer. Please process the cancellation and confirm: The effective cancellation/disconn

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user_oahmfg Hi there! Our team would be happy to help! Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct message: - Click &ldquo

XfinityAirelle

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6 hours ago

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Member-Owned Router Options for Xfinity Fiber service (EPON)

Hello, I need help getting my onu provisioned to accept my own router.

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user_d1tklw - Thank you for your feedback and joining us here on the Forums. Our team can help with all things Xifnity right here. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Mess

XfinityThomasA

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6 hours ago

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3 Months of Waiting for Xfinity to Bury My Internet Cable — I Need Actual Action

It has now been 3 months since my Xfinity internet was installed, and the cable is STILL laying exposed on the ground. At least 5 times, I was promised that someone would come out to bury the wire. Every time, I waited, and no one showed up to actually do it. This is no longer just an inconvenience.

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name change

Hi! How do I change my name in my account? Recently got married so I need to change my name. Thank you!

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Customer Service

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I am working on sending this now.

FroggyLegs123

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6 hours ago

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Visual Voicemail on s26 Ultra

I swapped from an iphone 15 pro max with Verizon to a S26 Ultra with Xfinity. Since then, my visual voicemail has not worked and its causing me to miss important information from doctors. I have called support 3 different times, called samsung, been on the phone for over 4 hours. Nobody has an answe

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