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Okay, thank you for that information. The past couple of days, you have been receiving them daily again? How long have you been experiencing issues with receiving them? If they seem to be coming in daily again, I can set a reminder to check back here
help with email not getting thru
I have an email from a game I play that gives me free coins everyday but it will not come thru to my account any longer. I have added it to my safe senders and I get maybe 2-3 a week when it should come daily. They have tried everything on thier end. I use out look to check my mail but even when I g
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Trying to delete empty email account that I don't want to migrate to Yahoo. How?
Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro
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@XfinityJon Yes it did not show there as well. Yesterday and today they seem to be coming in again, but I don't know why most days they do not.
help with email not getting thru
I have an email from a game I play that gives me free coins everyday but it will not come thru to my account any longer. I have added it to my safe senders and I get maybe 2-3 a week when it should come daily. They have tried everything on thier end. I use out look to check my mail but even when I g
Question
@user_71at64 Thank you for working with us. We were able to get the account request submitted but due to unforeseen circumstances the account was ultimately closed as requested. In the event you need assistance in the future, please create a new post
Transferring account ownership
I'm reaching out to see if anyone else has had issues with transferring account ownership. I've called up Xfinity twice to transfer the internet account ownership to the person currently residing in the residence. I had moved out of state and unfortunately I'm no longer in contact with my former roo
Question
I don't do streaming, I'm an older gal and don't even have a "Smart Tv".... I don't actually need Max, I just want to watch shows with "ON Demand". I don't even know where to start to send a direct message, is that an email (no tech savvy here at all
HBO Max Glitch
Why are there still problems with the "Subscription Verification Loop" regarding HBO Max....I had to cancel and not happy about it. Issue could not be resolved even with system refresh and app cache clearing.
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When will you complete a deal with the nfl network and red zone? If the is no deal then can we expect a reduction in our monthly bill as you are providing less channels in your lineup?
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Terrible Internet Service
I am getting disgusted with Xfinity internet service. About two months ago service started deteriorating. Buffering, stuttering on game playing. About that time 4 and possibly 5 messages from Xfinity that network problems have been detected and that repairs would take hours. Nothing has improved. A
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Your Home Network
user_frxbq5, You can either add them as an account manager by following these steps: https://www.xfinity.com/support/articles/primary-and-secondary-accounts Or, we can submit a ticket for you to have the account switched to their name. Let me kn
Adding spouse to bill for proof of residency
I am hoping to add my spouse's name to my bill so he can use it as proof of residency.
Question
Good afternoon user_wvs6q5. I can certainly understand your frustration if you are having issues with receiving emails. I know you have mentioned issues with emails from the game, specifically. Have you noticed issues with receiving any other emails
help with email not getting thru
I have an email from a game I play that gives me free coins everyday but it will not come thru to my account any longer. I have added it to my safe senders and I get maybe 2-3 a week when it should come daily. They have tried everything on thier end. I use out look to check my mail but even when I g
Question
user_858ced Hello! Thanks for using our Forums and for letting us know about the hiccups with your email service. Are you still getting the same message? If so we are here to guide you through it.
Authorization failure while connecting to server imap.comcast.net
that is the message I get today. Worked fine when I put it to bed last night. I use xfinity (comcast) mail. My mail app is current version of Thunderbird.
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This thread will remain open for the next 72 hours from the time of your last reply. Should 72 hours pass without any contact from you the thread automatically closes,but we are still here to help eve if the thread closes.
Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi
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I went to my local Xfinity store and they gave me a new cable to try - the new cable box solved the proglem with my HBO Max application - Thankyou
Apps 04036
Since approximately 7/18/26 I am unable to log into my hbo max app - get message sorry we're having trouble with this app, restart cable box and try again . Along with error code APPS 04036. Cleaned the cache, refreshed and restarted cable box multiple times - still not working. Not havingI problems
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user_evki2i Hi there. We understand how frustrating this is, especially after the device has been paid off and you have already contacted support several times without a resolution. We can review the device’s unlock eligib
URGENT: Paid-Off Device Not Unlocked—Executive Escalation Requested
My Xfinity Mobile device is paid in full, but it has not been unlocked despite multiple requests and several days of waiting. I have contacted customer support repeatedly and need an official Xfinity employee to escalate this to the appropriate mobile device-unlock team. Please invite me to send my
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Hello @Toolman57, and thanks for letting us know you have a resolution with your phone line!We're here 7 days a week from 6am-1am ET for any future concerns you have have with your Xfinity Related services.
Service
Tv keeps going out . On 5/6/26 Xfinity sent us a notice about a service interruption. Ever since then we have been having tv problems.. not connected to internet or while watching TV it disconnects.
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Adding spouse to bill for proof of residency
I am hoping to add my spouse's name to my bill so he can use it as proof of residency.
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Billing
You'll need to make a payment in person???
Having trouble making a payment online and getting the message "You'll need to make a payment in person". What can I do to make a payment online without going into a store?
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Billing
phone is now operating. tech forgot to switch phone on while helping me set it up.
Service
Tv keeps going out . On 5/6/26 Xfinity sent us a notice about a service interruption. Ever since then we have been having tv problems.. not connected to internet or while watching TV it disconnects.
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Thank you for letting us know that either joining the Wi-Fi bands or naming them individual corrected the problem with your Apple related devices falling off of Wi-Fi connectivity @user_zru3yt! We appreciate you sharing your experience and resolutio
iphone and ipad dropping wifi every few seconds
Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big b
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Title: Data meter showing 361% of cap in 6 days — two conflicting totals, no explanation from chat support
I'm looking for help from the Digital Care Team on a data usage measurement that I don't believe is accurate, and that front-line chat was unable to explain. The situation: - Six days into my current cycle, my usage dashboard reports 4,442 GB against a 1,229 GB allowance (361%), with $100 in overage
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Your Home Network
Thanks for working with us over DM and allowing our team the chance to clear up your billing concerns. Our team always happy to review the account or bill if needed. We are always a new Forums post away!
XfinityJorge
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5 hours ago
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Internet Billing
I was charged today after canceling my service some days ago.
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