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It wasn't answered the way I had hoped. If you are a good customer that always pays on time, you don't get special pricing. You have to be a "new" customer. You even have to be a new customer to apply for you financial aid program. I'm 65 years old a
6-7 Year Customer Seeking Affordable Internet Plan or Loyalty Promotion
I've been an Xfinity Internet customer for six years and would really like to remain one. My monthly internet bill recently increased from $50 to $75 because a promotional discount expired. I've been informed that my remaining discount will expire next year, potentially raising my bill above $100 pe
Question
Thank you for reaching out. Yes, I still need help getting my line transferred.
Active Mobile Number is a 'Ghost Line' Unlinked From Account - Need Internal Transfer
I have an active Xfinity Mobile phone number that is functioning normally, but it is stuck as a 'ghost line' because it became unlinked from my billing profile during an account split a year ago. It does not show up on either of my active account portals. I need a Digital Care agent to help me perfo
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@user_vykkcm @XfinityBrianH Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pub
Recurring Internet Disconnects – Need Help Beyond Basic Troubleshooting
I've been dealing with recurring internet disconnects for quite a while now, and I'm honestly running out of things to try. My XB8 repeatedly loses connection and goes through the same reboot sequence every time: orange, green, then white. My entire house loses internet, and it usually takes around
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@user_yuqlye Thank you for taking the time to reach out to us here on our Xfinity Forums. I know that a bill increase can be a shock, our team would love the opportunity to see what promotional offers we have for you. Please send us a DM to Xfinity S
Pricing incease
Can my bill be reduced back to my original pricing of $95? Jumped up almost $50
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Request to Remove XER10 Router and Provision Nokia ONT for Personal Router – EPON Fiber
Subject: Request to Remove XER10 Router and Provision Nokia ONT for Personal Router – EPON Fiber Hello Xfinity Support, I currently have Xfinity fiber internet with the following equipment: ONT: Nokia NKFN11AEL 10G-EPON Xfinity Router: XER10 (SCER11BEL) Personal Router: TP-Link Archer BE900 Wi-Fi 7
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Customer Service
Would like to cancel without a phone call or visit to store please
Hello can I please cancel my service without a phone call or visit to store please? I am moving to an area that doesn't have Xfinity and I would like to quickly cancel my service. I own my own cable modem and have no equipment to return.
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Customer Service
Pricing incease
Can my bill be reduced back to my original pricing of $95? Jumped up almost $50
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Billing
user_j0pixf Hello! Thank you for reaching out to us here on our Community Forum. The issue you're having appears to be a known issue between Firefox and Xfinity Stream, which is why you only see this happening in this scenario. There is a workaround
Subject: Xfinity Stream website loses its session on tab switch in Firefox — works fine in Edge and in a clean Firefox profile
Issue: On xfinity.com/stream (Xfinity Stream website), the Sign In button returns every time I switch away from the browser tab, even briefly. Returning to the tab shows the page intact but requiring a fresh "Sign In" click, which then re-authenticates silently — no username/password is requested. T
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user_vykkcm Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In"
Recurring Internet Disconnects – Need Help Beyond Basic Troubleshooting
I've been dealing with recurring internet disconnects for quite a while now, and I'm honestly running out of things to try. My XB8 repeatedly loses connection and goes through the same reboot sequence every time: orange, green, then white. My entire house loses internet, and it usually takes around
Question
Greetings, @user_nac1iq! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your NOW Wi-Fi Pass, but we should be able to point you in the right direction. All o
Unable to cancel NOW WiFi Pass (Auto-Renewal needs to stop)
I'm trying to cancel a 30-day NOW WiFi Pass subscription and have not been able to do it through any channel. Transaction ID: [Edited: "Personal Information"]Purchased: October 4, 2026, $10, auto-renews every 30 daysNext renewal: November 3, 2026, 8:17 am CSTWhat I've tried: The WiFi Pass portal won
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On the way shortly with that!
Moving asstance
hi, if it’s possible, if someone could help get my internet move setup, so I’m all ready to go for Thursday I also wanna make sure that I don’t have to return my modem. I wanna keep it with me for the move. Since the XB10 is not easy to get thanks
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Why does this company charge people differently and not offer the same discounts your neighbors received?
I am a "Diamond Member" (whatever that means and whatever benefits it comes with, I did not get an answer). I just hung up from a 2 hour 2 minute phone call that went nowhere. I have my neighbor's bill where she got a 1 Gig internet service for $60 per month (along with $10 discount for paying autom
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Customer Service
Unable to cancel NOW WiFi Pass (Auto-Renewal needs to stop)
I'm trying to cancel a 30-day NOW WiFi Pass subscription and have not been able to do it through any channel. Transaction ID: [Edited: "Personal Information"]Purchased: October 4, 2026, $10, auto-renews every 30 daysNext renewal: November 3, 2026, 8:17 am CSTWhat I've tried: The WiFi Pass portal won
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Customer Service
Hello, I have this exact same issue, but I can't find a direct message button.
Free xfinity mobile
I have xfinity wifi and on the app it says that I can get my first line free for a year. When I check out, it says that there's nothing due now, but my estimated next bill is ~$40. How do I get the free mobile select line?
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@user_fjk7x4 Hey there! Do you still need assistance setting up an appointment?
Can’t schedule tech appt through app
I have been trying to set up an appointment through the xfinity assistant for the last half hour because my cable is down and the app shows I need a tech to come out and we keep going in circles and I cannot set an appointment. Contact me asap.
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Hi, @user_nctd4g. Thank you for reaching out over the Xfinity Community Forums to request a line-to-line transfer for your mobile line. A ghost line is not the experience we want for our valued Xfinity Members. I noticed your request was made two da
Active Mobile Number is a 'Ghost Line' Unlinked From Account - Need Internal Transfer
I have an active Xfinity Mobile phone number that is functioning normally, but it is stuck as a 'ghost line' because it became unlinked from my billing profile during an account split a year ago. It does not show up on either of my active account portals. I need a Digital Care agent to help me perfo
Question
user_wfme8t We can help you with this process. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (
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Would like to cancel without a phone call or visit to store please
Hello can I please cancel my service without a phone call or visit to store please? I am moving to an area that doesn't have Xfinity and I would like to quickly cancel my service. I own my own cable modem and have no equipment to return.
Question