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alanjames1775, I don't have a way to expedite the existing order. This current ticket is the best path toward a resolution at this time.
Burying internet line
I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE
Question
Service Line Issue - Xfinity Support Options
I'm trying to reach a Xfinity to get help with an issue they were supposed to fix a year ago and I cannot connect to a person to explain the problem so I'm trying this. This is not a standard issue so it needs more explanation. The gas utility severed the underground service line that goes from the
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Customer Service
Excellent news to hear, @reuahj! The new modem will work reliably to get you the fastest speeds! You can use the handy Xfinity app to control the modem and connected devices. You can pause a device, set usage limits, and more. This link shows how to
Speed Tier Correction & XB10 Activation Inquiry
- On 5/11 I upgraded my plan to 1 gigabit equal download / upload unlimited and new equipment an XB10 gateway - Later on in the day I believe this change was applied to my existing gateway and then my plan was showing on the website as only 1000Mb download / 100Mb upload (the upload was downgraded a
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I am unable to connect. When I run a network connection check I get a Fail on MAC Address Filtering. Using my Epson App it indicates it is connected to WiFi. I have taken the printer back to factory setting and gone through the set
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
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@XfinityVianney It seems the main problem is that once this ticket is created, that no one can do anything about. Why have a system like that where it's the single point of failure in terms of communication? Get ahold of someone who contracts the pe
Burying internet line
I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE
Question
Who are you you aren't no expert cause if those channels don't come back you guys will be losing a lot of business guaranteed nfl channel & red zone channel best come back Mr expert!
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Thanks for replying. Yes, I've read that article. when I try to activate using the website, I get through, the acct number/phone number prompt and I get taken to the page which lists all of my cable cards, including the one that requires re-pa
Xfinity Service Cable Card UnPair/Re-Pair
Hi, I understand that cable card support is limited. I tried the website to re-pair one of my cablecards, but it fails every time I've tried. Calls into service were met with the equivalent of a blank stare, and eventually a response of "we don't support that anymore", even though my cablecards rema
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Remote issues
The power button, volume and mute button on my remote stopped working. I contacted Xfinity customer service and we went through all the steps to troubleshoot the problem. They finally decided that I needed a new remote. I went to the Xfinity store and got a new remote. Went through all of the steps
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Channels and Programming
If you are an official employee, post a customer service email address. Because no one wants to deal with this lying company verbally.
customer service email
I have spent hours with chat, and can not get a email for customer service. very obviously that xfinity is trying to avoid written communication that can be brought back up. i bought a phone at a physical store. the clerk never gave me the consent, the put a line through the signature (which i have
Question
@XfinityVianney I am aware of the ticket already being open and that I "should" be receiving a call from your drop bury team. What I am asking, is if there is any way to expedite this process. I was told that the only way departments communicate eac
Burying internet line
I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE
Question
To those following.... had a back and forth with the team on the 1 on 1 chat. Was promised a call (not with a manager of course as they are apparently banned from calling customers) after 4:15 when I was off work. The "supervisor" on the chat
Complete incompetence
In 3 days, I've spent 6 hours on the phone and on chat trying to get someone with any level of competence to help me with my plan only to end up with missing channels and absolute refusal to allow me to speak to a real manager. I'm absolutely disgusted and am highly considering other options despite
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alanjames1775, Thank you for reaching out and creating a new post. I'm sorry to hear you had issues with the line, but I see we have a ticket open already. This is currently the best and fastest route for our local drop-bury teams to receive the
Burying internet line
I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE
Question
Accepted Solution
Greetings, @reuahj! Congratulations on the upgraded speed and modem. That's awesome and will support all of your devices with ease! You can hook up the XB10 modem and will get the 1000 Mbps upload and download speed as you do now. We have our base sp
Speed Tier Correction & XB10 Activation Inquiry
- On 5/11 I upgraded my plan to 1 gigabit equal download / upload unlimited and new equipment an XB10 gateway - Later on in the day I believe this change was applied to my existing gateway and then my plan was showing on the website as only 1000Mb download / 100Mb upload (the upload was downgraded a
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I am glad the issue is resolved, user_51e4da. Thanks for updating us. We'll mark this post as resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
AppleTV App No Sound
I have an Xfinity Wireless Pace Xi5 box, a Sony Bravia TV, and a Bose Soundbar. The TV and the Soundbar are eARC compatible. If I understand correctly, the Pace Xi5 is not eARC compatible. When I try to play an AppleTV show from the AppleTV App (not an AppleTV Device) on either an iPhone or a MacBoo
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Burying internet line
I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE
Question
Thank you very much for the reply, I activated my new XB10 modem I had to call support and they redid the order and its working now at 1000Mb download and upload equal.
reuahj
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Speed Tier Correction & XB10 Activation Inquiry
- On 5/11 I upgraded my plan to 1 gigabit equal download / upload unlimited and new equipment an XB10 gateway - Later on in the day I believe this change was applied to my existing gateway and then my plan was showing on the website as only 1000Mb download / 100Mb upload (the upload was downgraded a
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