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Billed for January after cancelling in December
I spent a long time cancelling my account : [Edited: Personal Information] via the phone number since it is impossible to do online and it was confirmed via phone to be cancelled as of today and yet I received a bill today for services after Dec 27 can you please verify that my account is terminated
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Billing
@user_ie85mh I have an email account related to my website that uses Thunderbird. I am a newcomer to Xfinity and us newbies cannot get an Xfinity/comcast email address. So how do I setup my outgoing server for my website email account?
Setup outgoing server for Thunderbird
I have an email account related to my website that uses Thunderbird. I am a newcomer to Xfinity and us newbies cannot get an Xfinity/comcast email address. So how do I setup my outgoing server for my website email account?
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Hey there user_7fpv8g I'm so sorry to hear that Direct Messaging icon isn't appearing for you! Can you try the link below instead and see if that works? https://forums.xfinity.com/direct-messaging
Issue Returning 4k Cable Converter Wifi
I've been getting emails to return my 4k Cable Converter Wifi but I have already shipped back all my xfinity equipment over a month ago...I even have the tracking confirmation that it has arrived. I also can't figure out how to direct message on this forum. It looks as if I only have the notificatio
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user_mve95c Service interruptions are never a great experience for our customers, but I can assure you that our repair team is hard at work trying to get it resolved. You can see any updates (once they come) on the website or our Xfinity app. To be t
Xfinity Service Out on XMas Eve since 11am, 9 hours and counting, NO COMMUNICATION
I really do not anticipate this post to resolve anything or fix any problem other than allowing me to vent my frustration (and yes, I am VERY frustrated and pretty angry at the moment). I certainly cannot get any answers from Xfinity's AI Support. At approximately 11am this morning (Xmas Eve), all o
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Issue Returning 4k Cable Converter Wifi
I've been getting emails to return my 4k Cable Converter Wifi but I have already shipped back all my xfinity equipment over a month ago...I even have the tracking confirmation that it has arrived. I also can't figure out how to direct message on this forum. It looks as if I only have the notificatio
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Customer Service
Xfinity Service Out on XMas Eve since 11am, 9 hours and counting, NO COMMUNICATION
I really do not anticipate this post to resolve anything or fix any problem other than allowing me to vent my frustration (and yes, I am VERY frustrated and pretty angry at the moment). I certainly cannot get any answers from Xfinity's AI Support. At approximately 11am this morning (Xmas Eve), all o
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Customer Service
user_i1pb0l - Hello, and thank you for taking the time to share feedback about your in-store experience. We truly value your input and would appreciate the opportunity to speak with you in more detail so we can fully understand what happened and addr
Unhelpfull store manager
I went to xfinity store in Reston Virginia in the 12/23/2025 at 13:30 to upgrade my wife's phone to the new Iphone 17 pro I got a customer rep who's under training did not know much about promotions kept asking the store manager who was not so helpful, I was getting so frustrated and left the store
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US power too high
US power levels have increased significantly over the past 5 to 6 weeks. The CMTS needs to be polled to make sure it’s not equipment ( Xfinity ) related. Only 1 (2) way splitter installed, no amps or other add ons. Info signals were right around 40-41,,,now it’s 49.5-50…out of spec. This is upstream
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Your Home Network
Completely understandable @Dennis25! In addition to the proactive method mentioned above, you should also receive a notification as mentioned in that email you received earlier this year. Invitations will roll out gradually through 2026, and when the
Will I recieve a notification *BY EMAIL* when it is time for me to migrate my Comcast.net email to Yahoo?
The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo
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Thanks @XfinityAlyssaA . As I said, I don't often view my email at connect.xfinity.com, since I have 7 comcast.net addresses (1 primary and 6 secondary), and I normally view them through MS Outlook. So what I want to know is, if I happen to miss th
Will I recieve a notification *BY EMAIL* when it is time for me to migrate my Comcast.net email to Yahoo?
The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo
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Thank you for reaching out to us @user_fzdgns! I see others have also provided some useful information. Have you had a chance to go a local Xfinity store?
Coax cable
If they gave me a coax that has 2 female ends. And my house has only female ends. How am I supposed to hook it up
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Unhelpfull store manager
I went to xfinity store in Reston Virginia in the 12/23/2025 at 13:30 to upgrade my wife's phone to the new Iphone 17 pro I got a customer rep who's under training did not know much about promotions kept asking the store manager who was not so helpful, I was getting so frustrated and left the store
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Customer Service
user_vmk8kz - Thank you for choosing Xfinity. Our team can help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, clic
Shipping label blacked out. Spent over 6 hours trying to resolve No resolution
I am a Comcast customer for over 23 years with my Internet. I just transferred two phone lines over to Xfinity mobile. I got an iPhone 17 for my daughter and I got an iPhone 17 Pro for myself. The Xfinity store rep gave me a $700 credit to trade in my old iPhone 13 Pro Max. He said I would receive a
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user_onyx Thank you so much for stopping in for help with your ported-out number still being billed. I would be more than happy to check on the stats of your mobile account and the billing for you. If you could send our team a direct message with you
How do I chat with an agent if it won't even load it?
I am trying to resolve a huge issue, but whenever I ask the Xfinity assistant to pull up a chat agent, it sends my message but does nothing. I thought it was 24/7? or is that for the chatbot? Please help because I can only solve my issue through talking to someone and to be frank, I'd rather message
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@user_g2gc0z Can I trust this email? Was this sent by comcast? If you're in webmail you should see a verified logo next to that email. If you don't see it, it's not from Comcast.
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Email asking me to verify my identity
Can I trust this email? Was this sent by comcast?
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