Xfinity Community Forum

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It won’t come up again

user_qjyhq0

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4 hours ago

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U

problems with my internet service.

Hello, I’m contacting you because I’ve been experiencing many problems with my internet service. The connection has been very unstable and slow, with frequent interruptions and speeds that do not match the service I’m paying for. This issue has been happening repeatedly and is significantly affectin

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

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U

Help with set up at new address

I’m running into a strange issue after moving to a new apartment. I attempted to transfer my Xfinity service through the app using the move feature, but every time I try, it returns an error and won’t let me proceed. What’s even more confusing is that my account is now showing as if my service was d

Question

user_yrq92q, thank you for reaching out to Xfinity Support. This is not the experience we want for our customers. Lets take a look and see what can be done. Please send us a DM with your name and address. Here are the detailed steps to direct m

XfinityAngie

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4 hours ago

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Issue with my services and you guys lying

Request for Executive Customer Relations Escalation – Missed Technician Appointment / Lost Wages I am requesting that this matter be escalated to Executive Customer Relations. My internet service was damaged on September 1 when a Schewels delivery truck pulled down the line to my home. I contacted X

Question

Hi @user_2o0hxc this is definitely not the experience we want for our customers when reaching out for assistance with their account. Did you request or inquire about Xfinity Mobile during that interaction or adding new lines of service? If so, that m

XfinityEva

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4 hours ago

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Xfinity Scammers

I tried to TRANSFER my service this evening Rand was on the phone for about 40 minutes. The guy I was speaking with wanted my D.O.B, SS# , a credit or debit card, wanted to run a credit report. He said Xfinity asks for all of this now. Sounds Xfinity has scammers working for them. I was able to tran

Question

Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a n

EG

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4 hours ago

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Outages

What is the Status of my service?

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Greetings, @user_6da495! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cloud DVR, but you have definitely

XfinityJamesC

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4 hours ago

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NOW TV 20-Hour DVR Removed From My Account — Told I Must Upgrade

I have had Xfinity 1 Gig Internet with NOW TV and the included 20 hours of cloud DVR for approximately 18 months. My DVR service stopped working on August 23, 2026. An Xfinity field technician reviewed my account and told me that my package had been changed to a basic service package. I did not requ

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Cancel Service

Hi! I’m moving out of my current apartment on September 14, 2026, and my new apartment provides Wi-Fi, so I no longer need my Xfinity Internet service. Please disconnect/cancel my Xfinity service effective September 14, 2026. I have tried to cancel through the website/app, but the process keeps send

Question

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thanks - just sent DM

user_1mcdki

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4 hours ago

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U

Billing issue

I’ve called twice about my billing issue and both times I was told it was going to corrected and my account would be credited. I received 2 emails that I can fwd confirming each correspondence. But as I log into my account today it still shows the equipment charges for tv receiver that I never order

Question

Greetings, @user_7he0z6! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your suppor

XfinityJamesC

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4 hours ago

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Cancelation without a sales pitch

Need to cancel my service without a sales pitch and xfinity makes it near impossible.

Question

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a

EG

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4 hours ago

to the conversation:

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U

Wi-Fi

Wi-Fi not coming on been like this all day

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Cancelation without a sales pitch

Need to cancel my service without a sales pitch and xfinity makes it near impossible.

Question

U

Issue with my services and you guys lying

Request for Executive Customer Relations Escalation – Missed Technician Appointment / Lost Wages I am requesting that this matter be escalated to Executive Customer Relations. My internet service was damaged on September 1 when a Schewels delivery truck pulled down the line to my home. I contacted X

Question

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Customer Service

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@user_i19e9j Thanks for reaching out to us via Forums. I would be more than happy to help review your account to see what we can do to resolve your billing concern. To be able to discuss account specifics, please send a direct message by clicking t

XfinityRaul

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4 hours ago

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Billing issue

I am hoping someone from Xfinity can assist with a billing issue resulting from information I was given by an Xfinity representative when changing my plan. During my chat with the representative, I was offered an upgrade from my 1000 Mbps plan to the 1200 Mbps plan. The representative specifically t

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Cancellation

I want to cancel my Xfinity stream.

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Xfinity Stream Website

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Hi there and welcome to Comcast @user_e73bym. Thank you so much for reaching out to us regarding your dead internet spots in your home. you are in the right place and we are happy to assist you today. Are you having the same issues with any other dev

XfinityRoberto

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4 hours ago

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intermittent slow internet connections and my phone has dead spots in the house

Internet is slow intermittently and there my phone has dead spots in the house. The dead spots are not always the same. Verizon is phone carrier but I have Xfinity internet, TV and alarm

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Xfinity Scammers

I tried to TRANSFER my service this evening Rand was on the phone for about 40 minutes. The guy I was speaking with wanted my D.O.B, SS# , a credit or debit card, wanted to run a credit report. He said Xfinity asks for all of this now. Sounds Xfinity has scammers working for them. I was able to tran

Question

U

I have been having the same problem lately with live sports or live news. It's been an ongoing problem for years where it comes and goes for months at a time. Now it's starting up again just as football season is starting. I would like someone to com

user_6423da

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4 hours ago

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Nesn pixelation only during games

Hi there: I have been noticing random (annoying) pixelation on NESN and a few other (sports) channels, at night during games on all 4 of our X1 boxes & HDTVs - getting more frequent as the games go on. I have checked all coaxial connections, reset all x1 boxes, reset cable modem (Netgear CM 2050V) r

Question

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Billing issue

I am hoping someone from Xfinity can assist with a billing issue resulting from information I was given by an Xfinity representative when changing my plan. During my chat with the representative, I was offered an upgrade from my 1000 Mbps plan to the 1200 Mbps plan. The representative specifically t

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Customer Service

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Great! We can request to have the line moved to the new pole. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start

XfinityThomasC

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4 hours ago

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Utility Pole Relocation

I work for a construction company, and we are moving a utility pole, and I need Xfinity lines transferred. Who can I contact to begin working on this issue? I do not see an application anywhere and the customer service AI bot is not working. Please advise.

Question

@user_1mcdki Hello, and thank you for reaching out to us here on the Xfinity Community Forums. I can certainly understand how frustrating it would be to contact us multiple times, receive confirmation that a billing issue would be corrected, and then

XfinityChristy

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4 hours ago

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1

U

Billing issue

I’ve called twice about my billing issue and both times I was told it was going to corrected and my account would be credited. I received 2 emails that I can fwd confirming each correspondence. But as I log into my account today it still shows the equipment charges for tv receiver that I never order

Question