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Thank you for the response. For more details on the plan go here https://www.xfinity.com/seasonal and our FAQ's at the bottom are extremely helpful. Do you also have Xfinity Mobile?
What can I do if I signed for convenience plan for six months?
Can I use email? Can I ask questions in Safari? CannI use Google. Al? An I call Lyft and work with their system? Can I send and receive mssgs? Can I search? Can I open website? Can I use GPS? Can I call Lyft and use Lyft service? Will I access You Tube?
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Couldn't agree more. It's a terrible update. Why take away the good features? I hope they bring back all the good parts about the app, like saving channels, and seeing HD only, and showing me when a recording is happening. Why would they even do this
HORRIBLE Xfinity Stream App Update
Quite literally the worst app update they could have done. Can’t see what shows I have recorded (who care about episode names), can use smart resume AND got rid of the 30 second fast forward function. Also just one of the most unappealing UI interfaces I have seen. Fingers crossed they get rid of wh
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Billing
Contacted Xfinity 10 times over the past 3 months. We were told we re now being sent to collections
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Billing
@user_k8wybo, Hi there! Thanks for reaching out. I can definitely understand the concern with knowing if an email is legitimate. You've reached the right place for help. When checking for emails, you will want to check for the Xfinity Verified Email
modem replacement
I received an email from Xfinity saying I need to replace my modem with a compatible device so that my connection is secure. Is this really from Xfinity or is it a scam?
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Hello user_nox9rr thanks so much for reaching back out to us! It looks like we did have a direct message conversation going, but we did not hear back after our last responses. We're happy to pick up where we left off via a new message thread.
Open gate
Hello, we had a tech come into our backyard to work on a comcast box that is in our utility easement. He came with no notice and when he had completed his work, he left our gate open.
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It's really unbelievable how bad this update was. Navigation, Favorites, channel names and the ability to enter a direct channel number ----- it's as if Comcast simply doesn't care about the customer experience anymore. I can't believe they beta tes
New streaming app
I can’t find where the tv shows episodes are listed. I sometimes miss seeing one so I look there
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No, the document you linked to was not helpful. This thread can be closed. I will find a physical Xfinity store and ask my additional questions there.
Enable two factor authentication on secondary email address?
Is it possible to enable two-factor authentication on a secondary Xfinity email address with "Viewer" permissions? A mobile number and a second (non-Xfinity) email address have been added to the secondary email address and successfully verified as part of the set-up process. When I try to turn on tw
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Totally agree!!! It sucks and not happy that we did not get any advance notice.
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Good afternoon @user_nka6sl, Thank you for reaching out to us here on Xfinity Forums about the modem email you received. I can defiantly understand the worry because scam emails happen all the time. Here at Xfinity we do send out emails if a modem
modem replacement
I received an email from Xfinity saying I need to replace my modem with a compatible device so that my connection is secure. Is this really from Xfinity or is it a scam?
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I got the exact same thing and am confused.
Confusing info from Xfinity - replace modem
I received an email stating that my exsting modem needed to be upgraded. When I signed into my Xfinity account it stated that my existing modem was optimized for the service I'm receiving. My existing modem is a DOCSIS 3.0 Netgear modem. Do I need to do anything? Seems like the email is not aligned
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a
internet
my internet has been dropping. every single day. i’m not paying $80 for this. i want this resolved as i just called last month and had this same issue.
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Thanks for that additional information @westsideschl1! The length of time a recording waits to be viewed shouldn't affect the fidelity of the recording. (i.e. if you record something today and don't view it for several weeks, the sound sh
NBC AGT & The Voice Sound randomly disappears in recordings.
Recordings on NBC every week of The Voice & AGT the sound disappears for seconds every few minutes. No other NBC programs or any other programs on any other channel do this.
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Go give it 1 star on the app in your App Store or play store
Xfinity Stream App Update is Terrible
The Xfinity Stream app update is terrible. I can't even do basic things like see scheduled recordings, filter on HD channels only, or search for a channel. You have to scroll through hundreds of channels to find what you are looking for. Need to go back to the old app now!
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@CluelessInSeatl so I need instructions for connecting the Xfinity modem without using the app. https://forums.xfinity.com/conversations/your-home-network/can-one-activate-a-new-modem-without-downloading-the-xfinity-app/6adfb12f725a19bd55c04422?
Can one activate a new modem without downloading the Xfinity app?
We got a new modem sent to us, but it seems to require the Xfinity app to activate it. We DO NOT want to download another app, nor use ANY app that says we MUST allow continually sending our private information and usage to third parties, which this app does. We're seeing that more and more with app
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New Xfinity Stream App Updates - Significant Step Backward
I want to express my frustration with the recent changes to the Xfinity Stream app. I've used this app for years, and this latest update has taken away features that made it convenient and easy to use. Two examples: Deleting recordings: Previously, I could quickly delete all recordings of a particul
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Xfinity Stream Website
No I have my own modem. XFinity sent me an email suggesting a rep-lacement and offering a discout at select stores. The code is invalid?
discount code invalid
got Xfinity email about upgrading my modem. Tried 2 merchants to get a new Netgear modem Both return a message saying the discount code is invalid? Help please
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Can’t anyone answer this? I have the same question.
New stream app interface recordings section
Why on the new Xfinity Stream app interface Does it only List the title of the Episode and not like it did before where you had the show title and then underneath it was the episodes for that show. Maybe there’s a setting you can change I could not find one on the Xfinity stream app for Apple iPhone
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Concerns moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Confusing info from Xfinity - replace modem
I received an email stating that my exsting modem needed to be upgraded. When I signed into my Xfinity account it stated that my existing modem was optimized for the service I'm receiving. My existing modem is a DOCSIS 3.0 Netgear modem. Do I need to do anything? Seems like the email is not aligned
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