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Please let me know if you are able to make the requested change. I keep telling them to use my address every time I pay the bill. Please send the bill for [Edited: "Personal Information"] to my address, which is above.
change address
i am renting other apartment and i want to change my address. i am a internet essentials customer how do i change the address.
Question
Hello epictale, thank you for reaching out here in our Xfinity Community forums. We appreciate you and your time. The Free this Week options reset every Monday throughout the year. Customers are encouraged to check back weekly to explore highlig
X1 free this week on cable
Are the free this week rewards for cable gone? I don't seem to get anything anymore, except the prior options at the top, which just point me to things I would have already had for free.
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No one is moving so I did not use the moving app. I actually own the house and pay all the bills. That is why I want the bill to come to my address.
change address
i am renting other apartment and i want to change my address. i am a internet essentials customer how do i change the address.
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Thank you for reaching out to our team here. I would be happy to look into any issue with the app from here for you. What type of device are you using that app on?
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
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I pay the bill for [EDIT: Name], my brother, and I need to change his address to mine so I can receive his bill. His account number is [EDIT: account number]. I am his sister and both of us have an account with xfinity. My name is [EDIT: Name], but
change address
i am renting other apartment and i want to change my address. i am a internet essentials customer how do i change the address.
Question
Your Service Is Terrible
Your Service is terrible my bill increases all the time and my internet never works when i need it. I had a training class over zoom two nights ago and now since you sent me the new gateway NOTHING stays connected. I had to leave my house in a rush and drive 30 minutes to my office to take an online
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Customer Service
No, I have all but given up hope on making 2.4 devices function on xfinity. I have the XB8-T modem/router. I found an older Verizon phone that works only on 2.4 for wifi calling. The only way I can get it to see the xfinity 2.4 connectio
2.4 printer will not connect to XB8
1) printer worked fine on ATT until I moved to Xfinity 2) I split the bands, 3) SSID's are different for 2.4 and 6ghz band 4) Passwords are different for each SSID 5) I cleared old network setting from HP5100 - it's a 2.4 radio only 6) ioT's lose connection a) thermostat first b) door lock 7) I turn
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Thanks for reaching out @J51Janisch! I’d personally be concerned if I wasn’t receiving incoming calls and was told a service I’ve been paying for is not on the account. This is something we can take a closer look at from our side.
land line not taking messages
Have had a land line with Xfinity for many years. [Edited: "Personal Information"]. Not taking messages.When I try. to retrieve messages, Bottvsays dont have this service which I have been paying for for a long time. Also can call out but incoming calls seems to have notably decreased. Noticed chang
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Do you all have a phone number so that I can speak with some one, I am not getting a response from the direct message
Burying a Line
Hello, I had a line cut and the technician came out and put a new line and set up an appointment for me to have the line buried . I did receive a text that said the following " Hi, Xfinity Assistant here. Before we can get to work on burying your Xfinity cable line, I need you to verify some info Fo
Question
Here is the verified logo you should look for in webmail: If you do not see this logo next to an email before opening it, it's probably a scam or phishing email.
Scam Mail from Xmail or legit?
I just got an email claiming to be from Xfinity (X MAIL) telling me to validate my account by Feb 25 or I will no longer be able to access my email account. After I clicked on the link and put in my password it occurred to me this might be a scam. Was it? Just to play it safe I immediately changed m
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Hello emilyh1, thank you so much for reaching out here via our Xfinity Forums! This is never the experience that we'd want for you as our valued customer, and since you've reached out for this issue before., we'd like to assist in a more 1-1 capacity
Worst Mobile Experience of my Life
Anyone else had insane billing issues??? An xfinity rep in store convinced me two years ago to bundle my wifi with a phone plan that I didn't need because the deal made my overall cost cheaper. It was like $100 a month for wifi or $75 for the same speed wifi plus an extra mobile plan. So why not, ri
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Thank you for reaching out to our team. There is not an additional charge for an upgraded device, the monthly equipment lease fee is the same for all devices. I will be happy to look at the equipment on your account from here for you. Can you send me
ESPN Unlimited Required Hardware
I, like many others, activated the ESPN Unlimited offer from the received email. When I try to access it on TV, I get a message that I need new equipment for this functionality. Does my current Xfinity box not support ESPN Unlimited? And if it doesn't, what do I need and what is the additional per m
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NBC is having the same issue as Fox
Both NBC and Fox have audio and video issues that gave been ongoing for weeks.
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Channels and Programming
@CMP1057 @XfinitySara @XfinityBillie @XfinityMarshante @XfinityNatalie @XfinityShawn In June of 2025 Comcast removed the ability to see all your email accounts at connect.xfinity.com . Some customers, like myself, los
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
Question
Go to Settings, Apps, Mail, Mail Accounts at the bottom is "Fetch New Data". I changed my Comcast account to Fetch. This helps, but I still have to enter my password several times a day. I had the problem on my iPad, iPhone, my wife's Apple de
Blocking email access from Starlink
When I am connected to my starling router I cannot send e-mail from my MacBook / ThunderBird or any of my iPhones/iPads using the Apple mail app. I can receive e-mail, but I have to input the password multiple time on my iPhone/iPad. If I use direct cellular networking I have no problems sending or
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Ting 0, Xfinity 100
I signed up for trial on Ting, reportedly 2G up and 2G down,the most i got was 8G up and down. The instalation was horrible, the customer service was horrible. We went back to Xfinity. Customer service is great.
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Xfinity Compliments
@user_ovl6e7 Thanks for adding a post to the community. Placement is arranged by the easement location, and the permits provided by the local city/county. It's not a guarantee but we can see if the box can be moved. Send us a direct message with your
Can I request a location change for a new in-ground box
Can I request Xfinity change the location of what looks to be a proposed in-ground box location? I'm not thrilled but I know they have an easement, however, it looks like their plan is to put it in the middle of our front yard. If it's possible, how can we request it be moved it to the side so it's
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Hello user_fwuf7i, thank you for reaching out in our Xfinity Community forums. We are here and will be happy to help. The information we need is considered private, so, if you would, send our team a direct message with your full name, the name listed
Burying a Line
Hello, I had a line cut and the technician came out and put a new line and set up an appointment for me to have the line buried . I did receive a text that said the following " Hi, Xfinity Assistant here. Before we can get to work on burying your Xfinity cable line, I need you to verify some info Fo
Question
I am finding it difficult to get an answer to my question.
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change address
i am renting other apartment and i want to change my address. i am a internet essentials customer how do i change the address.
Question