Xfinity Community Forum

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Cancel an order

Made an accidental purchase

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On Demand

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@derelict Glad to hear it is working now. But definitely check back in with us if the issues return. We may need to swap and replace the box out if it is still not working properly.

XfinityMatthew

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12 hours ago

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New 4K cable box not working reliably

We recently upgraded our Xfinity service, new service came with a 4K cable box and remote control. However, we are having repeated problems making that box and remote work consistently. The remote has fresh batteries in it. But in many cases, when we turn on the box and TV, we are unable to actually

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Well... okay, that was interesting... So we went back to the cable box, but *nothing* was working... I tried holding the Microphone button and saying "program remote", but it didn't do that; or perhaps it partly did that... it opened up a window tha

derelict

commented

12 hours ago

to the conversation:

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New 4K cable box not working reliably

We recently upgraded our Xfinity service, new service came with a 4K cable box and remote control. However, we are having repeated problems making that box and remote work consistently. The remote has fresh batteries in it. But in many cases, when we turn on the box and TV, we are unable to actually

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Hello @derelict it sounds like the remote was not properly paired to the box during activation. You may need to attempt that setup again. This article has information to help guide you through that process. Let me know if that helps. https://ww

XfinityMatthew

commented

13 hours ago

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New 4K cable box not working reliably

We recently upgraded our Xfinity service, new service came with a 4K cable box and remote control. However, we are having repeated problems making that box and remote work consistently. The remote has fresh batteries in it. But in many cases, when we turn on the box and TV, we are unable to actually

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Cancel service

Hi I would like to cancel my Xfinity services

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Customer Service

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New 4K cable box not working reliably

We recently upgraded our Xfinity service, new service came with a 4K cable box and remote control. However, we are having repeated problems making that box and remote work consistently. The remote has fresh batteries in it. But in many cases, when we turn on the box and TV, we are unable to actually

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X1

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Anyone? Anyone? 2 days later and still constant buffering....

user_4by55u

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13 hours ago

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North Florida buffering

When will this stop? There have been numerous outages logged over the last 18 hours and still cannot keep a constant connection.

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Can i cancel and Restart service

I'm trying to remove tv from my plan and keep my internet, but it doesn't allow me to. Can I cancel my current plan and sign up again without returning my current modem?

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Billing

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What channels do I have

I have been on the phone for almost 3 hrs with your offshore customer service reps. I called because my bill was raised by over $9 and I lost the Marquee channel and other channels. I spoke to Emma In customer service and she repeatedly said “I’m working so hard for you “. She claimed that she added

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Customer Service

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@XfinityAbby no I did not.

user_79utug

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13 hours ago

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Comcast.net email

How do I access my comcast.net email

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My one year new customer plan is ending next month

My one year new customer plan is ending next month (March 31, 2026), raising my monthly Xfinity wifi expenses by $33 per month. Is it possible to extend the discount period? Other service providers also offer competitive prices for wifi in my apartment building, if need be I can switch but will pref

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Billing

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Service Enhancement

it recently said that construction to enhance my service has been completed in my area, how long will it be before I have access to the service enhancements? I believe it is the fiber/coax integration, but I’m not sure

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Your Home Network

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4K DVR not working on certain hdmi ports on my tv.

I was using my dvr just fine on hdmi port #2 and then it stop detecting the dvr. Now it will only work on the hdmi arc port #1 where I used to have my soundbar. Now I cannot use my soundbar because I have to keep my dvr plugged into that port. The other two hdmi ports work fine when I plug other dev

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X1

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@XfinityRaul Quintrece called me on Wednesday to let me know she's assigned to looking into my case and said I would receive a call tomorrow. It has not been 2 days. I received this evening from a private number and I assumed it was a representative

user_kh93rf

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14 hours ago

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Formal Dispute of Mobile Charges – Account Tenure: Platinum – [Edited] and [Edited]

I am writing to formally dispute a recent sales transaction and report misleading conduct by an Xfinity representative on February 5, 2026. As a Platinum Tier member, I was explicitly told that I qualified for a free mobile line for one year and an "on us" smartwatch. The representative stated mult

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user_45scgx, hello there and thanks for reaching out. I apologize about your experience. I do know with smart devices they usually connect to the 2.4. When split your bands, were both the SSID and password the same or you changed the 5 to something d

XfinityQue

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14 hours ago

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Smart devices lost connection

As of this morning all of my smart bulbs are showing offline. I tried splitting the wifi bands and connecting them to the 2.4ghz bad, but my router won’t hold that configuration.

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can i connect a tv box to my TIVO box through a coaxial cable?

user_y6dcrf

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14 hours ago

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Disappointed in cable card support being discontinued

I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa

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Hello @user_vbkqq7! I am so sorry for the confusion and the persistent messages you’ve been receiving about equipment returns. Since you were using your own modem and router, there shouldn't be any rental gear to send back, and I know how annoy

XfinityQuemekia

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14 hours ago

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Xfinity keeps asking me to return equipment they never gave me

Hello! I canceled my Xfinity internet services. I keep getting emails/texts asking me to return a cable equipment not received. I was using my own modem/router. Pls help :(

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Emergency Broadcst Message

Having an emergency broadcast message that lasts for 10 minutes is ridiculous. It happened Friday, 13th at 230pm, PT. Absolutely ridiculous.

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Customer Service

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This issue still isn't resolved. Has anyone found an alternative way to watch Episode 3 without paying an additional fee?

user_kjarvt

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14 hours ago

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Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers

I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch

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temporary line drop

I was supposed to have a technician show up between 8am-10am to temporarily drop my line for a tree trimming. I called beforehand and confirmed, but no one showed up that morning. I talked to someone around 1pm, and they send they would escalate it with an emergency technician appointment within the

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Customer Service

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