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Payment of balance and collection recall
I am prepared to pay my full balance but need Executive Support Agent to initiate collection referral recall so it does not affect my credit.
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Billing
user_8l07on Thanks for reaching out to let us know about the issue you are experiencing with your email. If you go to https://www.xfinity.com/email do you have any issues logging in or viewing your emal?
my comcast.net email stopped working and says my password is wrong
my comcast.net email stopped working and says my password is wrong
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On the other hand my entire area has been down for hours every day this week no internet for several hours every day 9am to 5pm
X class
My neighbor was just shipped the XB 10 modem but X class is not currently available in our neighborhood. Is it coming because they received that modem we’re on the same drop line divided by a splitter. I can’t seem to get answers from live chat I currently have the 2/250 plan
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Hi there @user_t6p13e. Thank you so much for reaching out to us regarding the equipment you are getting charged for. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complet
Incorrectly Billed for Equipment I Never Had
Contacted the Xfinity Customer Service line to address this issue 4 different times and was told 1) the TV Box, Remote and TV adapter would be removed from my account, all charges for that equipment would be refunded to my account, and 3) these actions would need 5 business days to reflect on my acc
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Try going to this link on the web to check your Xfinity Mobile devices; https://www.xfinity.com/mobile/my-account/devices Or use the Xfinity App.
Unauthorized order and port out pin request
Hello, The automated messaging advised there is a new order under my account where there shouldn’t be. Can you help provide more information around this? I would also like to request port out pin to transfer my phone number to another carrier. I received text instructions from the virtual assistant,
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@user_ws04be Thanks for reaching out to us, we do apologize for any inconvenience, I'll be happy to assist you with getting your modem activated in your services setup. Get started please send me a direct message including your first and last name
Setting Up Wi-Fi Without App
Just picked up my order yesterday to set up wi-fi and when I opened up the box I saw a QR code saying to download the app in order to start the process of setting things up. Tried scanning the QR to get the app but I get a notice on the app store that apparently the current version of the app isn't
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user_vxfw4j Hi there! Thanks for using our Forums to contact us! Are you getting an error when trying to tune into the channel? If so what is it?
NFL Network
Where is my NFL Network? I pay for it, and will I be getting a credit or rebate on my bill??? Its been 3 months.
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Xfinity Mobile sales tax is based on your designated account service address, which serves as your primary place of use. Tax Calculation Details
What state is sales tax based on?
My Xfinity Mobile account’s service address is in one state, but I’m doing a device upgrade (36-month installment/financing) while physically in another state. Is the sales tax on the device calculated based on my account’s registered service address, or based on where I’m physically located/where t
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Phone transfer
I’m trying to figure out how to set up my phone with you guys
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Customer Service
Hi there, @user_1mn7oo thank you for reaching out, and I'm very sorry to hear about the trouble you've been having getting logged in. I can certainly understand your frustration, especially after speaking with multiple representatives and still not
Access Denied
When I try to login, I get ACCESS DENIED. The information on the right side says that I am being blocked at the Xfinity provider. I have talked with three people at the phone call in and no one knows anything about this and insists that it is my password problem. H E L P.
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@nfqchimera Thanks for reaching out to us, we do apologize for any inconvenience you're having reaching a live agent. When you reach out to us on our social media platform, depending on your concerns or needs, we can generally resolve those is
Why xfinity website is so stupid, can not find an icon for direct contact and also can not check order status
why it is so stupid? Can not believe that this is 2026, it looks worse than a 1996 website
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Setting Up Wi-Fi Without App
Just picked up my order yesterday to set up wi-fi and when I opened up the box I saw a QR code saying to download the app in order to start the process of setting things up. Tried scanning the QR to get the app but I get a notice on the app store that apparently the current version of the app isn't
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Customer Service
Access Denied
When I try to login, I get ACCESS DENIED. The information on the right side says that I am being blocked at the Xfinity provider. I have talked with three people at the phone call in and no one knows anything about this and insists that it is my password problem. H E L P.
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Sign-In and Account Management
Xfinity Mobile does not offer promotions for existing customers. The promotions are for new customers only. They may offer deals for adding new lines, or new/upgraded phones, but that's about it.
Any offers available?
Hi, I currently have two Xfinity Mobile lines. My promotion has now ended. As a result, my monthly mobile bill has increased to about $70 for two lines. I’d like to continue being an Xfinity customer, but the increased monthly cost has me considering other carriers. If there are any available loyalt
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@XfinityDemetrise @user_x7kjgj Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums
MT8733 upstream stuck at ~6 Mbps, same as an old thread
I'm hitting the exact same problem as this thread: https://forums.xfinity.com/conversations/your-home-network/upstream-only-6mbps-with-motorola-mt8733-provisioning-problems-12gig-service-plan/6620501312df8b16cf69f155 Motorola MT8733, plan 1000/100. Download is fine (~650 Mbps), but upload is stuck a
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user_45edhy thank you for using the Xfinity Community Forums page to reach out. Let's get your mobile device properly set up together. Firstly, what is the make and model of your mobile device? Dp you know if this is a device that uses an eSIM?
XfinityMarcus
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Phone transfer
I’m trying to figure out how to set up my phone with you guys
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