Xfinity Community Forum

@user_5tt08j Thanks for reaching out to us via Forums. I would be more than happy to review your account to confirm which box you should keep. Please visit this link to learn everything you need to know about our wireless box https://www.xfinity.com/

XfinityRaul

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3 hours ago

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New Wireless Cable Box vs. Coax Box

Hello, I recently received the email to update all 3 of my cable boxes. The new one's were sent and they are (3) small wireless boxes. I had (2) coax boxes starting with a serial #CS and (1) larger coax box starting with serial #PA (Pace box). I thought the Pace box was the main box. Can someone ver

Question

Hi train_wreck ! Long time... Hope you are well old buddy ! That modem no longer appears on their compatible list here: https://www.xfinity.com/support/internet/customerowned so I don't think that they will provision it for service. I could be wrong.

EG

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3 hours ago

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Motorola MB7420 still compatible?

Hello, I just want to see if I could still activate a Motorola MB7420 on Comcast residential? It's for my parents, they have a 300mbps plan so should be within limits I believe. They are very light internet users. Let me know, thanks.

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I second this, also adding the Timberwolves into the equation. Directv has made an agreement on both fronts, you need to follow or will lose customers like myself.

user_8vijks

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3 hours ago

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Wild hockey Games Fall of 2026 - 2027

We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab

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Unprofessional Customer Service Rep

I would like assistance filing a formal complaint about a live chat representative who ended our conversation after I repeatedly requested help and asked for escalation. My issue remains unresolved. I have screenshots and would appreciate assistance from a supervisor or customer support specialist.

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Customer Service

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@cas4201 Thanks for reaching out via our Xfinity Community Forums. Good news! Since the movie hasn’t been watched, you may be able to request a credit online. To qualify for an Xfinity On Demand credit: The movie must have less than 10 minute

XfinityChristy

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3 hours ago

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Movie purchased in error

The new paw patrol movie was purchased in error on my account on 10/23/26. It has never been watched. Can I cancel the purchase

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user_a5bm92, Hi there! Thanks for reaching out. I completely understand why seeing information on your account that doesn’t match your experience would be concerning, particularly when it could create confusion around your service history. I&rs

XfinityGabriel

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3 hours ago

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How and where do I leave a reviwe?

WHY can’t I leave a review of Xfinity?

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Reduce my bill

I am looking for options to reduce my bill before switching to a different company

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Plan

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@user_4ypmf5 Thank you for reaching out to us via Forums. I would be more than happy to review your account to see what we can do to resolve this for you. To be able to discuss account specifics, please send a direct message by clicking the chat icon

XfinityRaul

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3 hours ago

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Xfinity Mobile Trade-In issues

We purchased two iPhone 17's on 6/30/2026 and as part of the transaction we took advantage of a trade-in promotion for our old iPhones. We shipped both phones on the same day (7/11/2026), but only one phone was processed. We were told we had to use the Xfinity Mobile provided shipping labels and had

Question

You're having issues accessing peacock on your tv. Is that correct? user_nnf438

XfinityDemetrise

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3 hours ago

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Tv apps

I cnt certain on my TV but I can on another tv

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@XfinityDemetrise I cnt use certain on my TV and when i try play peacock are etc it doesn't play,im wonder the internet with help fix that

user_nnf438

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3 hours ago

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Tv apps

I cnt certain on my TV but I can on another tv

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I am to the point now that I am considering cancelling all of my Xfinity Services, the customer service for mobile is awful

user_irg915

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3 hours ago

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Transfer Pin

I have been trying to get a transfer pin for over a week now, it keeps saying it was sent to my mobile number but I never receive it. I need to change my cellular provider Xfinity's coverage is awful, I can't make a phone call inside my house without the call being dropped or the caller can't hear m

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@XfinityKei I did and I did not get a response.

user_jvxg45

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3 hours ago

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Bill

So yesterday my bill was 508$ and I was offered to pay 50$ to have my balance broken down into a 12 month installment plan and services would be restored. I didn’t have it until today. I was unemployed for 3 weeks. Now my bill is 800$ and my only option is to pay it all?? I’ve been with xfinity for

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Transfer Pin

I have been trying to get a transfer pin for over a week now, it keeps saying it was sent to my mobile number but I never receive it. I need to change my cellular provider Xfinity's coverage is awful, I can't make a phone call inside my house without the call being dropped or the caller can't hear m

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Network

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user_nnf438 Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you give me a bit more information on what's going on?

XfinityDemetrise

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3 hours ago

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Tv apps

I cnt certain on my TV but I can on another tv

Question

@XfinityMarshante This nonsensical boilerplate reply was of no use. It did not respond directly to the reason I made my posted comment.

dixon_2

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3 hours ago

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New Xfinity Insights Community Portal

Does anyone else hate this new site? They took what used to be a clear and cohesive platform and ripped it apart and ruined it. I was never confused, I could always see important info right in front of me. We used to be able to log in to Xfinity Insights and immediately see if we had any available a

Question

Yesterday (10/26/2026), I also received an email about a survey to earn up to 15 points. clicked on the link and received that "already completed" error message. I saved screenshots of both the email and the error message. Plan to do followup.

dixon_2

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3 hours ago

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New Xfinity Insights Community Portal

Does anyone else hate this new site? They took what used to be a clear and cohesive platform and ripped it apart and ruined it. I was never confused, I could always see important info right in front of me. We used to be able to log in to Xfinity Insights and immediately see if we had any available a

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Xfinity Mobile free line

I am trying to se tup the Xfinity Mobile free line for new customers, but when I go to check out, the promotion is not reflected and it indicates I will be charged $40/month

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Plan

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@user_7brl2r Thanks for reaching out to us, if you got that message from Xfinity, that means your phone number for the multi factor authentication has been removed. Either due to being different Xfinity ID, reassigned to another individual, or

XfinityOrlandoM

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3 hours ago

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Request to restore removed phone number ending in 7290

Hello Xfinity Support team, > I am writing regarding the email I received on October 26, 2026, stating that the phone number ending in 7290 was removed from my account ending in 5150. > > This phone number is currently active and in use, and I did not request its removal. Could you please confirm: >

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I need to contact executive customer support

I been with Xfinity for about 9 years now , everything was ok until I was offered free mobile line in end of May while i'm returning internet device for one of my houses because I was going to stop the service , the rep. told me that i'm eligible for free line , I told him i'm returning a device to

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Billing

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Request to restore removed phone number ending in 7290

Hello Xfinity Support team, > I am writing regarding the email I received on October 26, 2026, stating that the phone number ending in 7290 was removed from my account ending in 5150. > > This phone number is currently active and in use, and I did not request its removal. Could you please confirm: >

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Sign-In and Account Management

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