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I don’t know where to “sign in” to. I cannot find the direct message icon to start a new message to send to you. I have two VIzio TV’s that are both having issues whether I try airplay or casting. Constant interruptions, sometimes just stops t
Help with casting to a Vizio tv
Xfinity Stream not casting to both Vizio TVs. We have not had a problem until a week ago. Just will not work. Keeps crashing
Question
Rewards
I cannot access my rewards. I login, ask a question , and it takes me in a loop. I have tried mobile, app and browser. I have not received a reward in months.
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• Customer Service
Deprovisioning devices
Hi, our ex roommate still has access to our DVR through the streaming app. We were not aware that you could setup separate users so she logged in using our main account. I have since changed the password, but it does not force a logout so she continues to be able to use it. I’ve read elsewhere on
Question
• Xfinity Stream App
Bill Increase
Wanting to know why my bill increased exponentially. To be honest, it's actually quite absurd it would jump that much of an increase.
Question
• Billing
@XfinitySelena Thank you !!
Buying your own Router/Modem Combo
To save the $15 a month charge what is a good Xfinity compatible unit to buy. My combo router is in the Den in the basement of a three story home. The one I have now has a little weak signal to the top floor but we rarely use the internet there. Is it hard to set up using the Xfinity App. Thanks fo
Question
Thank you for your help. To update everyone following this thread, I've swapped out my personal Motorola modem for the Xfinity Gateway modem (rented). I will report back in a few days how this goes.
Intermittent Signal Dropping
Hello all, I have been experiencing intermittent signal dropping since October-November, in Maryland. We've had service here since Febuary 2022 with no problems, using a new Motorola MG7700 modem/router (listed on Comcast site as compatible). At first thought it was just a fluke but is definit
Question
@user_a87ff2 feel free to follow the steps below to see if you can send a direct message. We will be happy to help with your statement concern! To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary• Click the "Peer to peer chat" i
I want to get my statements from my previous address (inactive account right now)
I want to pull all the statements from my previous address. Right now it just showed an inactive secondary account in my Xfinity account.
Question
@XfinityJimmy Hi. I also need to access my previous statements for my previous address but I cannot find the peer to peer chat you mentioned. Can you send me an email or message? Thanks
I want to get my statements from my previous address (inactive account right now)
I want to pull all the statements from my previous address. Right now it just showed an inactive secondary account in my Xfinity account.
Question
If you disable CEC, then your cable box and tv won’t be able to turn each other on or off. That is what CEC does…allows the devices to communicate so that they can turn each other on or off. Re-enable it. You might want to do a system re
Cable box turning off
When I hit the power button on my Xfinity remote it used to just turn off the TV, but now it also turns off the cable box. Also, if I use the remote for my TV and hit the power button, the cable box turns off. There is currently no way I can turn off the TV without also turning off the cable box.
Question
CEC was enabled on my cable box, I turned it off. I didn't see a Power Savings setting.
Cable box turning off
When I hit the power button on my Xfinity remote it used to just turn off the TV, but now it also turns off the cable box. Also, if I use the remote for my TV and hit the power button, the cable box turns off. There is currently no way I can turn off the TV without also turning off the cable box.
Question
This poster may no longer exist under this ID name. The name did not pull up on the User List. Other possibilities would be the user's new ID does not get notified, or the user was banned for some period of time for serious forum violations.
Xfincustomerx10
Hello- I’m looking to speak with xfincustomerx10 i am unsure how to contact someone on this forum or reply to a message. if this person could please reach out I would REALLY appreciate it! Thank you!
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collections
Was with Comcast for nearly 18 years...almost since they began service in NY in 2005. After spending nearly $50,000 with them, last year I started to reduce my services. First to go was cable tv followed by mobile. Too many dropped calls and poor service. Migrated to T-mobile. Cleared up the bill wi
Question
• Xfinity Mobile
Hello, @user_63104f. Thank you for reaching out about your signal concerns. I had the chance to look into your area and do see repairs were made to the node yesterday. How are your services today? Are you seeing any improvements?
CNBC
Atlanta area. Is anyone seeing picture issues on cnbc? Ch 836. Severe Pixelization and macroblocking. Audio is fine. Other channels are clean.
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email spell check
Xfinity email does not change lower case i when I type it. Just like the previous sentence.
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Who to contact regarding cast and crew mistake
Actress Marie Blake is listed as Blossom Rock
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• Channels and Programming
So wonderful to hear. I truly hope for the best, and appreciate your continued business with us.
cannot order equipment (something went wrong)
Had an e-mail saying new equipment is needed. I cannot get the request to process - everytime I get a "something went wrong" block. I have refreshed and tried again and also tried all four of my different browsers - all results are the same: "Something went wrong" Brian [Edited: personal informat
Question
Issue resolved. Thank you.
cannot order equipment (something went wrong)
Had an e-mail saying new equipment is needed. I cannot get the request to process - everytime I get a "something went wrong" block. I have refreshed and tried again and also tried all four of my different browsers - all results are the same: "Something went wrong" Brian [Edited: personal informat
Question
@gespaco Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "D
Wi-Fi issue
I’m having an issue connecting to Wi-Fi recently. My son received a tablet for Christmas that will not connect, now my laptop will not connect either. When checking the status of them both, it states that they both have a WIRED connection, which they do not. How can I get it to stop recognizing them
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Good afternoon, Thank you for reaching out to us over our Forum service. Can you send us a direct message. To send a direct message: Click "Sign In" if necessary • Click the "Direct messaging" icon near the top right of the page • Click the "Ne
Underground conduit and cable installation
I need to relocate existing overhead cables from pole. All utilities are being installed underground, in conduit, beneath a public way. Eversource is relocating the electrical service cables and I was told that the Comcast would need to install their own conduit, in the same trench to come across th
Question
Hello @Preacher_Man we apprecaite your post with your feedback. Our team is here and happy to help you with your bill and work with you on the best fit based on your needs. Please send us a Direct Message with your full name and complete address: Fu
XfinityPeterH
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Bill Increase
Wanting to know why my bill increased exponentially. To be honest, it's actually quite absurd it would jump that much of an increase.
Question