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Hello @theguru1974, I understand the importance of keeping those services running smoothly. I do want to let you know that we are merging away from the cable cards. However, I can do some troubleshooting to see if I can get you back online. In order
My CableCards got deactivated by mistake - how do we fix?
Hi Xfinity, A couple days ago (Jan 7, 2026) I went into the local retail location and made some changes to my cable / phone / internet package. Never needed home phone, got my internet billing modernized to remove the cable modem rental fee, and did something to my TV package. Bill came down, yay! A
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My Xfinity app only shows me the overview and account tabs.
I have tried everything but nothing seems to work. I can't even see the devices connected to the wifi. Can you help me?
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Customer Service
Hello @user_vm449c i completely understand the importance of keeping your bill to a minimum. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message?
Promo ending
My 24 month promotion is ending which is increasing my monthly bill from $40.30 to $94.73. I would like to know if there is any way to reduce my monthly total again.
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Good Afternoon, thank you so much for taking the time to reach out to us on the Xfinity Forums. Oh man, I am sorry to hear you are unable to set up port forwarding following the steps. I would be more than happy to dive into troubleshooting with you.
"View WiFi Equipment" Option Missing in Xfinity App
Hello, I am trying to set up port forwarding in the Xfinity app by following the instructions here https://www.xfinity.com/support/articles/xfi-port-forwarding. I navigate to the WiFi tab (step 2), but there is no option to select "View WiFi Equipment" (step 3). How should I proceed to set up port f
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Good afternoon user_r1wy8m. We can certainly help you out with this. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, clic
Cable line down in yard
There is a xfinity cable line down in my yard.I already had georgia power.The power company to come out.And they said it is a cable line.
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@XfinityAngie help me please, I need a real person above a Supervisor level who can SPEAK ENGLISH. I HAVE ALREADY SPENT OVER 8 hours on this and they do not seem to understand. I’m ready to go to court
Hepl
I’m trying to find an English speaking MANAGER that can help me. I’ve spent more than 8 hours on the phone trying to get help. We have been with you for over 20 years, through all the ups and downs. I truly need a Manager who can help me through a mobile issue. please!
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Notice of Dispute
I have tried many times to get an answer to my questions. I was also told I would receive a credit on my mobile account...can someone help? [Edited: "Personal Information"] Tue, Jan 13, 12:26 PM (3 days ago)to CALM_complaints, me, MikeWhen will get a response from you or do you ignore your customers
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Customer Service
@XfinityAngie I don't have a link to move to Yahoo email either. How do I get the link? I have logged into the xfinity email on the web and see nothing about accepting the Yahoo terms or migration. Thank you!
Email migration
What if I misunderstood what the email migration was and missed the invite? How do I get it back?
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Please, please help me by getting me in touch with a English speaking COMCAST employee above a Supervisor level . we have been with you over 29 years and we got so [Edited: "Language"] by Comcast. [Edited: "Personal Information"]
Hepl
I’m trying to find an English speaking MANAGER that can help me. I’ve spent more than 8 hours on the phone trying to get help. We have been with you for over 20 years, through all the ups and downs. I truly need a Manager who can help me through a mobile issue. please!
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Customer Service Issue unresolved
This issue began at approximately 10:00am on Friday January 16th. I sat down to watch tv and I received an error message on the tv. I proceeded to reboot the cable box to attempt to fix the issue myself. This failed. I then called the Comcast’s service line and spoke with a representative who did nu
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Channels and Programming
Just more of the same run around, state your info and issue all over again only to be left in the same spot with no resolution
Formal Complaint Regarding Misrepresentation by Xfinity Mobile Agent Resulting in Loss of Trade-In Credits
Dear Xfinity Executive Support Team, I am writing to formally file a complaint against Xfinity Mobile for misrepresentation and loss of trade-in credits caused by one of your online customer agents. On 25th September 2025, I was offered a new mobile plan by an Xfinity Mobile agent through online cha
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Happy Friday user_hm8cys 👋 I commend you for helping a friend, and even more so appreciate you turning to our community for support! You're in the right place, so we'll do everything we can to help your friend see the information they need on their
Xfinity App account issue
[Edited: "Personal Information"] I’m trying to help a friend who is a longtime Comcast customer and has been having difficulty trying to get his account corrected on his Xfinity App… Kevin’s Xfinity App has him set up under an old account#[Edited: "Personal Information"] that was disconnected – He t
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Accepted Solution
Anyone who has already gotten the "Invitation to Upgrade"
Since I haven't got mine yet and, as a matter of fact, the only reason I know about it is because of this forum. Is there ANYTHING in it that makes it ABUNDANTLY clear that you must accept the "upgrade" and that if you don't you will lose access to comcast email (since the overview link provides zer
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DM Sent! Thank you for responding and offering to help. - Eric
My CableCards got deactivated by mistake - how do we fix?
Hi Xfinity, A couple days ago (Jan 7, 2026) I went into the local retail location and made some changes to my cable / phone / internet package. Never needed home phone, got my internet billing modernized to remove the cable modem rental fee, and did something to my TV package. Bill came down, yay! A
Question
Perfect, we appreciate you doing that! We do respond to these messages in the order received, and look forward to assisting you.
Complaint
I was wrongly charged $200 by xfinity. Xfinity sent me to collections without notifying myself. No where on my account did it say I owed $200. My credit score dropped almost 100 points. Xfinity admitted to the mistake and I want to speak to a representative. Saying sorry is not enough.
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Hey there, user_0yhg1f! Thank you for posting on our Xfinity Community forum regarding the issue you experienced when removing a secondary user. The secondary user would need to remove the payment that was scheduled from before. Are you able to get i
Removing a secondary user, prompted error that a payment is scheduled
I am trying to remove a secondary user that no longer lives in the account address but am getting prompted an error that reads a payment is scheduled and I cannot change their permissions or remove them.
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Promised gift card
Hi, I have not received the promised gift card, and I signed up for the WiFi 7 months ago. I called about a week ago and was told it would be emailed to me, but I have still not received the gift card. I am getting frustrated as I do not have the time to wait on the phone for 30 minutes to speak wit
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Customer Service
user_f5vxme Hi there! Our team will be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of th
XfinityAirelle
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Cancel
I'm trying to cancel my services.
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