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HBO Max App not working
Hi, when I go to HBO max it asks me to login to xfjnity. I logged into Xfinity successfully, and then I get prompted to add HBO to my subscription.
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Non-X1 Service
Upload speed less than 1/2 of what it should
Last week I got xfinity internet. The plan I got was 1gb down and 110mb up. I am only getting 40mb up. I am using the xb8-t modem. Why is this not giving me my full upload speed? I actually need my upload speed as I self host. I have my own cloud from my home that works through my internet so upload
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Your Home Network
Cancel services
Due to their recent price increase I would like to cancel my services.
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Customer Service
Thank you for allowing us to assist you @Master_baton_1826, we were able to update your account so that your internet is showing the correct speeds! If you need any additional assistance in the future please feel free to create a new post.
Netgear CM3000 stuck at 40Mbps upload after Mid-Split upgrade
Account Location: Bloomington, IN Current Subscription: 500 Mbps Download Tier Hardware Endpoint: Netgear CM3000 (Approved DOCSIS 3.1 Next-Gen Retail Modem) Issue: My local physical node completed its Next-Gen Mid-Split hardware upgrade, and the active Xfinity Broadband Nutrition Label for my addres
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I do apologize, but we would be unable to reach out to you using an alternative method @user_duyvuj. If you would like further assistance, please do not hesitate to send us a Direct Message using the steps provided above. We would love to help review
Loyal customers for almost 10 years
I am very upset with Xfinity. I have been a loyal customer for more than 10 years, and I recently switched all four of my phone lines to Xfinity Mobile after a representative promised unlimited internet, unlimited international calling, and unlimited text messaging. Unfortunately, after making the s
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Hello, I am having the same problem. I just switched my home address, but I'm still using the same account.
Your Xfinity account is already linked to another Peacock account.
Your Xfinity account is already linked to another Peacock account. I recently got a new service. Peacock access was included as part of my internet subscription. However, when I try to activate Peacock I receive the error " Your Xfinity account is already linked to another Peacock account. Here’s Ho
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Unfortunately Xfinity is not willing to do anything for me, the support agent not only was unable to give me the price that is advertised but offered me to switch to a plan that is $35 MORE per month instead of simply allowing me to get what they are
Loyal Customers, higher prices...
Hello, I have been a loyal customer for many years, in my area Xfinity is advertisin inneviatblyg 1 Gig Internet for $50 yet I am unable to get that price and instead I am paying $70 for half the speed and it will go up to $89 in a couple of months. When I tried to sign up for that promotion I am to
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user_m3uvgl Thank you for posting on our community forum so we can answer your questions about your Xfinity Membership tier: https://www.xfinity.com/support/articles/xfinity-membership. If you transferred your service under your name to the home with
transfer xfinity membership tier
I recently cancelled my internet service when I moved in with my wife. When I called customer service to cancel my service, and in discussing the move, the representative mentioned I could transfer my rewards status to my wife (since I had platinum tier and she has gold tier) to get a better deal on
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Thanks for reaching out @user_svbmav! This sounds like an eSIM device pairing/IMEI registration issue that is causing the active eSIM to be associated with IMEI2 instead of the primary IMEI. One thing to note: on dual SIM devices, it is common for
SIM Pairing
Hi, I've seen a few other people post about this topic. I'm posting so I can get support. I recently purchased an iPhone 17 Pro Max and transferred the existing eSIM on my iPhone 13 Pro Max to it using the built in iPhone transfer from an existing phone. After completing activation, I logged into th
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Unresolved issue of multiple accounts and double charges - terrible customer service
I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred
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Customer Service
user_lrvhb5 I understand, and my team can help. Just send us a DM as the instructions are in my previous reply on how to do that.
I have been without internet service for four days due to a "network" outage. Cancel my home internet and TV service immediately
My name is [Personal Info] and my service address is [Personal Info Address]. I have been without internet service and TV for four days since Saturday, June 13. This is Xfinity's fault and due to a "network issue". I had an appointment scheduled with tech support to stop by my unit on Friday, June 1
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I don't work for you.You can call me. You have my number. Just look it up in your mobile service data base.
Loyal customers for almost 10 years
I am very upset with Xfinity. I have been a loyal customer for more than 10 years, and I recently switched all four of my phone lines to Xfinity Mobile after a representative promised unlimited internet, unlimited international calling, and unlimited text messaging. Unfortunately, after making the s
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We appreciate you sharing your experience @user_duyvuj. Perhaps a promotional roll-off took place and has expired. We would be more than happy to review the current available and eligible account options with you to see if there is a way to save on t
Loyal customers for almost 10 years
I am very upset with Xfinity. I have been a loyal customer for more than 10 years, and I recently switched all four of my phone lines to Xfinity Mobile after a representative promised unlimited internet, unlimited international calling, and unlimited text messaging. Unfortunately, after making the s
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Hello @Shauwanawg, Thank you for reaching out on our community forum. It does sounds like this has been a frustrating experience and I would like to review the account and see what is going on. Please send us a direct message with your full name and
Xfinity not letting me port my phone out
This company is the worst and customer service they have none. They are refusing to give my sons pin to transfer service for a bill I would have paid but now no I am tired of getting the run around wasting my gas a day of time for [Edited: "Inflammatory"] to say they are blocking it for a bill which
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My bill shot up to $172 a month and all she did was cancel all the services I NEVER agreed to. I still have to pay previous months of overcharges?? I can't trust your services if this is your response
Loyal customers for almost 10 years
I am very upset with Xfinity. I have been a loyal customer for more than 10 years, and I recently switched all four of my phone lines to Xfinity Mobile after a representative promised unlimited internet, unlimited international calling, and unlimited text messaging. Unfortunately, after making the s
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Yes, I already made up my mind. The most frustrating aspect is trying to reach a live body. The AI chat bots are useless. Thank you for this useful information as I have already gone with another provider.
I have been without internet service for four days due to a "network" outage. Cancel my home internet and TV service immediately
My name is [Personal Info] and my service address is [Personal Info Address]. I have been without internet service and TV for four days since Saturday, June 13. This is Xfinity's fault and due to a "network issue". I had an appointment scheduled with tech support to stop by my unit on Friday, June 1
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I am having the same trouble with Disney+ at my house. I just exchanged the main cable box for a new box from the xfinity store and talked to a representative there about this problem when I returned the old cable box. He stated that since it
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Hey there, @user_sp1615, thanks for reaching out through Xfinity Forums regarding your email account. I understand how frustrating it is to have issues when receiving emails. What method are you using to view your emails through our website or a thir
XfinityJeniece
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15 hours ago
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Email
Hello, I am able to sent email from [Edited: "Personal Information"]@comcast.net but i am not receiving emails from anyone buy junk. I have tried sending on from my work email but never shows up. Thanks for your help. You can email me at [Edited: "Personal Information"]
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