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Or, since they control the hardware, firmware, and app, actually fix this issue.
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
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No, I'd just like to cancel my account and service. I don't care whether they get the new one or not. Just cancel it.
Internet service cancellation
Hello, I’d like to cancel my current Xfinity internet service under my name because I’ve moved out of the apartment. My former roommate will be setting up a new account/service separately under their own name for the same address. Could you please let me know the steps needed to cancel my service an
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Thank you very much for reaching out to our team. If you are still experiencing any service issues we will be happy to check on that from here. Any information on a current known issue can be seen on your Xfinity app.
Outage VT (05403)
My Xfinity internet has been down for nearly 24 hours in South Burlington VT. The phone system says agents cannot help until the outage is resolved and disconnects me. Can someone provide a real update or escalation? I work from home at a nurse and need to know whether this is a major infrastructure
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Resolution: I ended up swapping my XB7 for an XB8. In that process, I saw that View WiFi Equipment and access to 10.0.0.1 is available when the gateway is routing and it disappears when in bridge mode. It would be great if more sup
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
Question
Hey @user_enh7jy, Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help with any account change request. Have you thought about transferring the account to your roommate? This would make it easy, quick,
Internet service cancellation
Hello, I’d like to cancel my current Xfinity internet service under my name because I’ve moved out of the apartment. My former roommate will be setting up a new account/service separately under their own name for the same address. Could you please let me know the steps needed to cancel my service an
Question
Hi there, @user_smhaam ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with contacting the correct team that can assist you with getting th
Utility line relocation to new pole
I work for a construction company and we are moving a utility pole and I need Xfinity lines transferred. Who can I contact to begin working on this issue? I do not see an application anywhere. Please advise.
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user_mkjc9o, It should have come from Xfinity. If you would like, I can take a look at your account and see what I can do. Just follow the instructions on sending a DM I shared above.
Is my email account ready for migration to Yahoo?
When I enter my email address at Yahoo it says the address is not recognized.
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i did receive an email but now i can't find it. Who would it have come from?
Is my email account ready for migration to Yahoo?
When I enter my email address at Yahoo it says the address is not recognized.
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I need to speak to a Live agent
I have been without internet for about 24 hours now and cant get any information on what is wrong other than an ETA that is never met and keeps getting pushed out. Your xfinity support refuses to connect me to someone and is absolutely useless. I work from home and am incredibly dependent on your in
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Customer Service
Now it is working again here in Washington State. Seems like the comcast people have abandoned this post because they were thinking it would be fixed with the overnight update. I hope it's fixed for real this time. For the amount of mone
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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user_mkjc9o, if you have not received anything letting you know that it is ready for migration, then most likely it is not available at this time. We will send you an email notification when it can be migrated.
Is my email account ready for migration to Yahoo?
When I enter my email address at Yahoo it says the address is not recognized.
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MrJoeHandyman Got it. Does This issue happen when you use our webportal and not the third party app? https://www.xfinity.com/email
Outlook keeps asking for password.
Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe
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When I try logging in at Yahoo it says my email address is not recognized. Is my account ready for migration?
Is my email account ready for migration to Yahoo?
When I enter my email address at Yahoo it says the address is not recognized.
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Hello, @bobd111 are there burial markings or flags where your sprinkler system is buried? Or do you have a similar concern about our techs digging?
Line burial on my property
The burial of cable lines in my property looks absolutely ugly. Who can I talk to to do something about it?
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user_mkjc9o, thank you for reaching out to Xfinity Support. We would need to take a look at your account to see if it was ready to migrate. Please send us a direct chat message with your full name and complete service address to “Xfinity
Is my email account ready for migration to Yahoo?
When I enter my email address at Yahoo it says the address is not recognized.
Question
Is my email account ready for migration to Yahoo?
When I enter my email address at Yahoo it says the address is not recognized.
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user_5di9sn - Hello, and thank you again for taking the time to share your experience and for being part of the Xfinity Forums community. I truly understand how frustrating it can be when your services aren’t working as expected especially when
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I need to speak to a Live agent
I have been without internet for about 24 hours now and cant get any information on what is wrong other than an ETA that is never met and keeps getting pushed out. Your xfinity support refuses to connect me to someone and is absolutely useless. I work from home and am incredibly dependent on your in
Question