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Thank you for your follow-up. This is where the confusion begins. I currently have two different Xfinity Rewards portals now associated with this situation. The first portal is the one I have had for a long time. In that portal, there was no notific
Email from support@xfinityrewardswinners.com
Have an email form support@xfinityrewardswinners.com saying I need to register to collect my tickets, but the membership portal says email would be from support@xfinitywinners.com ... Is this a scam? It asks for personal information which makes sense for some awards... Xfinity team, please advise!
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Ok, I found where to check settings (under "settings / accounts" in the mail app.All the settings look OK, but I can't see the port number for the imap.comcast.net server.... smtp server is 587
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Third try to order an XG1v4 cable box!
I have spoken with an agent twice now about ordering an XG1v4 cable box. Both times they sent the wrong type. I do not want the wifi box. I want the XG1v4 box. If I agree to go to the Xfinity store there is no way to know whether they have one. I don't want to spend 45 minutes going to/from and wait
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X1
Umm... tried the "add accounts" in the sidebar for under "mail". Simply unchecked the "notes" option for the new account, and everything worked immediately.On Ventura 13.7.8, where can I verify the ports and server information? I don't see an
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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user_6wu09o Hello, are you still having issues with your interenet service? We are happy to help you troubleshoot!
Are these levels ok?
Cable Diagnostic Status: Good Action: Your setup looks fine. If you are still experience an internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info. Internet Access: Downstream Status: Upstream Status: Refresh Save Cable Diagnostic Info Frequency start Value This
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@user_is0zz6, Thank you for sharing the troubleshooting steps you’ve already taken and for providing those additional details. If you could send our team a direct message with your full name, the name listed on the account (if different), and t
IPv6 broken since at least Jan 21 (IPv4 OK) - packet capture shows ND failure, request Tier-2/CMTS escalation
I need Tier-2/CMTS engineering review for a persistent IPv6 outage. Summary: - IPv4 works normally. - IPv6 has been broken since at least Jan 21, 2026 (previous router reboot). - This is reproducible on both router and LAN clients. Technical evidence (already captured): 1) Router receives IPv6 contr
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WiFi will not connect to the tv
I live in an apartment complex that provides Xfinity within the building Part of our rent. I have tried multiple times to input the password that my phone shows into our TV and other devices and it proves unsuccessful. After following the links to the Xfinity support automation, the link sent me to
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Your Home Network
Hello @user_epwyds have you attempted the activation steps again to see if it will change?
Xfinity Internet Stuck in "Pending Activation"
Hello, My Internet is working fine, but I am unable to change my network SSID because my account is stuck in "pending activation".
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Hello user_racgaming thanks so much for taking the time to reach us here on our Xfinity Forums! This sounds like a unique issue, and we're happy to help however we can. In order to elevate this to our Networking Team, we will need to se
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Port Forwarding with Rented Xfi Modem
Hello, I would like to do port forwarding through admin tools and not the xfinity app. Why you might ask? Because I am a customer and that's what I want.. let's not overcomplicate this. Fix it or I can find a new provider, simple.
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Xfinity App
Thanks for clarifying. Let's take a look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if necessary • Cl
MDU Technician
I signed up for Internet 2/13/26. Since then I have had several phone calls and 3 technician visits, with no resolution or information. I recently moved into a condo and after several visits from a technician saying they were going to escalate a ticket to get an MDU tech to install a new line for me
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@user_dzeie9When was the last time you updated your Xfinity ID password?
Comcast email
I get a pop up every 30 seconds on my iPhone that says “password incorrect. Enter password for the IMAP account Comcast.” The password I’m using is not incorrect, nor the IMAP settings.
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user_mscwpj Since our team works solely on social media, we strictly handle all interactions on this platform for our records. If you want to talk, then you would need to call in to do so. My team can help you here still if you want. What issue are y
xfinity support
I have a complaint and cannot be connected with a supervisor. It is not feasible that I should have to wait 24-48 hours to get a call back - and even that was like pulling teeth - because I don't have an expensive enough package even to get a call back... PLEASE: before I find another internet provi
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The Motorola MB8600 is a powerhouse, and I understand why you'd want to utilize its LAGG capabilities to hit those 1200 Mbps speeds without buying new gear @user_6e7344. You can always provide your feedback here: https://www.xfinity.com/support/svp-c
Why is LAGG not supported on the MB8600 anymore?
The topic says it all. It was supported: https://forums.xfinity.com/conversations/your-home-network/wan-bonding-to-achieve-speeds-higher-than-940-mbps/6063b16ea12cff7d105aab60 Now support tells me no. Xfinity Support has been absolutely zero help in the over 10 phone calls to address this issue. I'm
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@nshan26 We'll gladly look into your billing for you. Please send us a Direct Message with your name, address and full details. We look forward to hearing from you.
I was tricked by the xfinity agent from online chat
I contacted Xfinity through chat on February 4, 2026 because I didn’t receive the TV box that was supposed to come with my internet equipment. The agent said he would fix the TV box issue, and then he offered to upgrade my internet from 300 Mbps to 500 Mbps at no extra cost. I specifically asked abo
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They have said they would be in contact within a few days. I've heard nothing so far.
MDU Technician
I signed up for Internet 2/13/26. Since then I have had several phone calls and 3 technician visits, with no resolution or information. I recently moved into a condo and after several visits from a technician saying they were going to escalate a ticket to get an MDU tech to install a new line for me
Question
Thanks for the response. I am using my own purchased modem (Motorola MB8600), not an Xfinity xFi Gateway rental, so Bridge Mode does not apply. Troubleshooting already completed: 1. Power-cycled modem. 2. Restarted WAN IPv6 on route
IPv6 broken since at least Jan 21 (IPv4 OK) - packet capture shows ND failure, request Tier-2/CMTS escalation
I need Tier-2/CMTS engineering review for a persistent IPv6 outage. Summary: - IPv4 works normally. - IPv6 has been broken since at least Jan 21, 2026 (previous router reboot). - This is reproducible on both router and LAN clients. Technical evidence (already captured): 1) Router receives IPv6 contr
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... He suggested if it was their router that I leased they could remotely correct the problem. ... That's not accurate. It just doesn't work that way. ... our remote tools can see deeper into the device's logs to adjust how it handles the signal
BruceW
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netgear CAX80 error message
I have my own netgear CAX80 router/modem that i purchased and I am using Xfinity internet service. This netgear unit was recommended by Xfinity. I am receiving an error message on the netgear admin site that says my cable connection is Poor. I am being told by Netgear folks my input speed is too fas
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