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Jitter and Bufferbloat problem
Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and
Question
@user_o3w56x Mine fixed it self yesterday. Very frustrating. Lost a lot of my contacts.
Outlook Problems with comcast.net email address
All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t
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Buried Line relocation
I need a buried line relocation — 811 cleared my dig but a private locator found an active Comcast service line in my excavation area. My name is [Edited: "Personal Information"]
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Customer Service
Close out my comcast.net email account
how do I permanently close out my comcast.net email account
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Incorrect monthly equipment fee after equipment was taken back
I need help resolving a billing issue involving incorrect equipment charges that have continued for a significant period of time, and I am requesting a full refund or equivalent account credit. I started Xfinity service around August 2023. From the beginning, I experienced major installation and ser
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When I try to run the test, this is what opens for me
Jitter and Bufferbloat problem
Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and
Question
Returned Router On Autopay Charged Many months
We moved 4 plus years ago, set up our new router and returned the old at the drop off spot. Received email verification of the return. We recently updated our account asking for paper bills as I have a small business and like to have a paper copy. After this update and a closer review of our monthly
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Customer Service
Accepted Solution
@user_i652l3 Thank you for contacting us, and I apologize for any inconvenience. If you turned Auto Pay off and then back on, it may take up to 45 days for the discount to be reapplied to your account. If your checking account is already set up, I ca
No longer getting Autopay + Paperless discount
My 2 year promotional period is ending. I signed up for a new plan. I had autopay and paperless turned on, my upcoming charges for the new plan did not have the discount. To get the discount with my promotional period I had to turn autopay and paperless off and then back on. I tried that just now, b
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bobl61 Thank you for reaching out! If you're looking for a Xi6 Wireless 4K box I can see the 1750 Deptford Center Road Deptford, NJ 08096 location has 46 boxes. If you're looking for a XG1v4 4K wired TV box, our team can order one from ou
x1 4K box availability
I was at the Deptford xfinity store location last week and they did not have any 4K boxes. I was told they would be in soon. I was given a business card by one of your reps. I tried calling this morning and got a message stating that the voicemail for this contact has not been setup. I sent an email
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peter381 Thank you for providing such detailed troubleshooting steps. Based on what you've described, this does not appear to be an issue with your Comcast email account itself, since you're able to successfully send and receive
Apple iPhone mail app "Cannot get mail" error on home router
Hi, After working just fine for many days, even years, today my iphone mail app can not access mail.comcast.net when connected to my home Nighthawk (Netgear) router. I have never used the wifi signal that comes from my Xfinity modem, I only have used my personal wifi router. All it says is, "The mai
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Accepted Solution
Closed
No longer getting Autopay + Paperless discount
My 2 year promotional period is ending. I signed up for a new plan. I had autopay and paperless turned on, my upcoming charges for the new plan did not have the discount. To get the discount with my promotional period I had to turn autopay and paperless off and then back on. I tried that just now, b
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Billing
Same problem 05.21.26. I do not know if it's a Microsoft issue or a comcast.net Xfinity issue with Office 365 Outlook. No change in password or anything else. Very frustrating.
Outlook Problems with comcast.net email address
All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t
Question
Greetings @user_3s0ikb, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the billing, but you have come to the right place for assistance with this is
How to set up a formal complaint - I've been overcharged for well over a year and have spoken to multiple customer support representatives
Back in February 2025, I returned my Xfinity Wifi router having bought one myself online which is compatible with my home cables. I followed the instructions given to me, and returned the Xfinity router in person, to my local store. They made note that the unit had been returned and told me I would
Question
f you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 names and give them two different broadcast names / SSID's; https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi https://www.xfinity.com/s
Need 2.4 service
I installed a generator that only interfaces with 2.4 service, not 5G. I'm unable to connect it to my current system.
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@George1_ Can you help? Not as much without having that signal info. Here are some tips you can try for now if you haven't already; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3d
Jitter and Bufferbloat problem
Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and
Question
Need 2.4 service
I installed a generator that only interfaces with 2.4 service, not 5G. I'm unable to connect it to my current system.
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Your Home Network
Has there been any resolution to this. I also have been charged account on auto pay. I have called several times with over 2 hour calls and no one can seem to find a way to get my refund. Beyond miffed!
How to set up a formal complaint - I've been overcharged for well over a year and have spoken to multiple customer support representatives
Back in February 2025, I returned my Xfinity Wifi router having bought one myself online which is compatible with my home cables. I followed the instructions given to me, and returned the Xfinity router in person, to my local store. They made note that the unit had been returned and told me I would
Question
user_agapww, Oh no! I can certainly undersand the concern dealing with that outside cable. A disconnected line from the pole is definitely not something you should have to handle yourself, and I can see how this may also impact your service. You've r
Outside cable from utility pole is down
The outside cable from the utility pole is disconnected and laying in the ground.
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Greetings @user_3s0ikb, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the billing, but you have come to the right place for assistance with this is
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Returned Router On Autopay Charged Many months
We moved 4 plus years ago, set up our new router and returned the old at the drop off spot. Received email verification of the return. We recently updated our account asking for paper bills as I have a small business and like to have a paper copy. After this update and a closer review of our monthly
Question