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Playlists no longer there
My 4 playlists with movies, TV shows, documentaries et al have disappeared for no reason, hundreds of saved shows in playlists and saved list. Box refreshes did no good. Xfinity support promised they'd work to return playlists and lists to no avail, many hours later.
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Channels and Programming
The now support bot does not work and their is no customer service number attached to the receipt. Now mobile pass is a scam
The Now wifi pass does not work
The pass that i bought is not working and i want a refund. The customer support # could not help me. The support chat says i need to login but i dont have an xfinity account. I feel absolutley scammed and disqusted. DETAILS: 30-day NOW WiFi Pass Activation date: June 10, 2026, 5:42 pm PDT Expiration
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Xfinity Pro Wifi Extender Question
I had Xfinity installed yesterday, 1GB plan $50 and also paid $15 to upgrade to pro. The technician arrived with only the gateway, no pro wifi extender. I contacted customer services once the technician left to explain the situation and they sent me one by fedex overnight. I received it today, plugg
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Customer Service
Yeah thats def not tru cuz i cant log in on the chat function soo yeah scam
The Now wifi pass does not work
The pass that i bought is not working and i want a refund. The customer support # could not help me. The support chat says i need to login but i dont have an xfinity account. I feel absolutley scammed and disqusted. DETAILS: 30-day NOW WiFi Pass Activation date: June 10, 2026, 5:42 pm PDT Expiration
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Hello @user_gggs26, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Check out our Troubleshooting Cable Help Guide and let us know if that helps resolve the sound concerns.
New Cable Box unreliable on playback
When I try to play back recorded programs, the sound frequently drops out. Some times I cannot even play back a recorded program. This has started to happen with the new DVR box. When will you fix the system so it is reliable? Thanks, Bill [Edited: "Personal Information"]
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Number transfer
What is my account number and pin so I can transfer my number to another carrier?
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Sign-In and Account Management
Hi there, @user_amvr65! Thanks for reaching out about getting Xfinity Mobile on your device. Have you already signed up for the service and are trying to activate it on your device?
Change sim
Hello I have a sim the store provided and need to change my phone Sim card to this device
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Hey there user_ej7je2, thanks for reaching out here on the community forum! I'm sorry to hear that NOW WiFi Pass didn't work out for you. Unfortunately, our team is unable to assist directly when it comes to NOW Internet services, but you should be a
The Now wifi pass does not work
The pass that i bought is not working and i want a refund. The customer support # could not help me. The support chat says i need to login but i dont have an xfinity account. I feel absolutley scammed and disqusted. DETAILS: 30-day NOW WiFi Pass Activation date: June 10, 2026, 5:42 pm PDT Expiration
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The Now wifi pass does not work
The pass that i bought is not working and i want a refund. The customer support # could not help me. The support chat says i need to login but i dont have an xfinity account. I feel absolutley scammed and disqusted. DETAILS: 30-day NOW WiFi Pass Activation date: June 10, 2026, 5:42 pm PDT Expiration
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Customer Service
Hello user_l66ded, and thanks for bringing your concern to our community! We appreciate you interest in getting started with Xfinity Mobile, and would be happy to help you get started or answer any questions you have 👍 When it comes to the promotion
Xfinity mobile
My current phone is and has been a.piece.of [Edited: "Language"]. I look in Xfinity app for another phone and.it says I still.owe $36 on this phone but when I go.through the prompts of an eligible trade in Xfinity wants to charge me $50. Also how is it that they list so.many phones for "$0 down $0 p
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Promise a locked in rate for 3 years
Not sure if anything can be done. On 5/30/26 talked with a Shivam about my rates. In order to get me to stay as a loyal customer was told to sign up for 500mbps at $55 with a $10 credit on my next billing cycle for 1 month. After that 1 month I will be getting a locked in rates at $30 for 3 years fo
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Billing
Correctable modem errors.
My CM500-100NAS coaxial cable modem has many correctable errors, and no uncorrectable errors. What do I do about the coaxial cable modem's many correctable errors?
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Your Home Network
Welcome to the community forum user_qwkkbl, and thanks for taking the time to post! This isn't at all the experience we want for our customers, let alone a new customer, and I apologize. You're in the right place for and our team would be more than h
Credit for internet outage due to fiber line damage caused by Xfinity
Our Xfinity fiber was installed on 6/9/26. The cable was above ground. We requested to be contacted when someone would come bury because we had to give them access thru a locked gate. 8am on Friday 6/12 some guy showed up unannounced said “cable”. Shrugged when I said we weren’t expecting him. My hu
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Hello @Cher4Scuba, thank you for reaching out on our Xfinity Community Forum. Your experience is not what we want any of our customers to have. And, checking out our Free This Week catalog, here, shows what is available for your account. Please
Free this week HBO Max: No 'Hacks"
Hi, My Xfinity guide shows that HBO Max is Free this Week to stream until Sunday, June 21. When I scroll down to Hit TV shows on HBO Max, the first show listed is Hacks. However, when I click on Hacks and try to watch it, I am taken to screens that say Launch HBO Max, and that I am required to subsc
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Internet Outages on the Weekend
6/19/26 - worked all day. Came home to no internet on Friday at 7PM. Received notification from Xfinity that Internet would be down for 3 hours. I’m flabbergasted that any service work would occur on the weekend when people are trying to enjoy themselves. It’s sad when you work all day and try to co
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Your Home Network
user_b1e30w, sounds good. We will follow up with you here on Sunday unless you beat us to it. 😀
Stolen router
I was away at my father's and my roommate stole my router how would I get a replacement.
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Sunday is when I will be going.
Stolen router
I was away at my father's and my roommate stole my router how would I get a replacement.
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Activate xumo
Ask me for a pin says i my last for digits my primary phone number i put it but didnt work
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Xfinity Stream Website
UPDATE: Never mind. I'm getting DV and Atmos on Stream 1354. I was selecting games from the app's World Cup tab, not going to the 4K channel itself. The game links go to the non-4K feeds.
World Cup Audio
Just stereo, not Atmos. Stream had Atmos during the Olympics. Why back to stereo for the World Cup?
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I've gotten the same message since June 16th. Now none of my messages can use RSC!!! Grrrr
user_0edb57
commented
11 hours ago
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RCS Group Chats: Activation ongoing
I have been an Xfinity customer for years. All of my Group Chats are locked and say I need to Activate RCS chat - however, the toggle is on and the status states: Status Code:3000 Status details: Please wait, activation is ongoing.
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