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@kona2 I am empathetic, but there's not a lot I can do. My email is going to be forced to move at some point, too, and I am not real thrilled about it. Yes, I have an Yahoo account already, but rarely use it now. Once upon a time
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
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The service truck was working on lines down the street today and now tv doesn’t work
No video since working on cable tv
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Customer Service
Cable line snapped in two
Internet isn’t working in Lincoln because of a cable like that is down due to storms. I don’t have a way to directly contact the company. Why does xfinity make customer service so complicated? I should be able to just send an email
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Customer Service
Comcast.net email
My wife and I switched to Xfinity for home internet and cell phones. We cant access rhe comcast.net email account/mailbox. Not through the Xfinity app or a browser on a laptop. Tried setting up the mailbox in Outlook and yahoo Mail, still no access. Been back to the Xfinity store where we signed up
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Mine started to work on it's own too, but it's definitally intermittent. I'm able to stream, then it'll error and say it's resuming, resume, then error again. This time though I do not receive the same error code I mentioned above.Figured they are me
Xfinity app doesn’t work on Samsung TV
My xfinity app stopped working on all of my Samsung Smart TVs today. I updated all of the software and it still doesn’t work. Any suggestions?
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Yes, I got the same error code message. I was able to reach a person on Xfinity Chat and as soon as they responded it started working on its own. I'm afraid to turn the tv app off for fear it won't come back, again.
Xfinity app doesn’t work on Samsung TV
My xfinity app stopped working on all of my Samsung Smart TVs today. I updated all of the software and it still doesn’t work. Any suggestions?
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I am still dealing with this issue. I have not been able to work with it, but can say that two of the boxes on the list that Be my posted the link for are on that list, the Arris and Pace XG1v1 and the Pace and Cisco XiD X1. I pay all this money fo
SiriusXM not working error APPS-04036
I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the
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@user_2sxl3w The account was transferred over to me. I just called. The other options were not provided when I called. But, how was it transferred? Did you sign a form along with the account holder?
Incorrect/outdated name on account
The name of the main account holder needs to be removed and replace with my name. The name currently on the account has no connection to the service. When I changed over the service Xfinity agents ensured me the name was corrected.
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@Dr--G FWIW, I am not having that problem. Windows 11 FF 148.0.2 (64 bit) When you cleared your cache and cookies, did you sign out and then close FF and then start a new session?
Xfinity Webmail Delete Function Freezes in Firefox (Works in Edge)
I’m reporting a reproducible issue with Xfinity Webmail when using Firefox on Windows. When I try to delete an email, the message turns grey and the delete action never completes. The UI freezes in this greyed‑out state until it eventually resets. The email does not delete. This issue happens: On mu
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user_ced423 My team can help you look into a new promotion today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if neces
Contract Ending
Hi! I currently have a Internet + TV Plan that expires April 6th, 2026. I'd like to connect with Xfinity Support to discuss my options moving forward and the costs associated. I see there are some 5 year deals now.
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Hello user_7qj067, thank you for reaching out here in our Xfinity Community forums. I am here to help you, and happy to do so. To proceed we will need to get some account information. It is best to keep that private, so if you would, send our team a
Unauthorized account access
Has anyone had problems w the customer service not informing customers of the escalation process or having their issue escalated properly recently I called into customer service and was concerned about unauthorized access I spent the whole day on the phone and wasn't given a ticket confirmation code
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Contract Ending
Hi! I currently have a Internet + TV Plan that expires April 6th, 2026. I'd like to connect with Xfinity Support to discuss my options moving forward and the costs associated. I see there are some 5 year deals now.
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Customer Service
2-Year Military Mobile Promotion Showing as 1 Year- Military Status Verified, Need Resolution
Hi, I signed up for Xfinity Mobile in September 2025 under a promotion advertised as 2 years of free service for military members. At the time of signup, I was told that once my military status was verified, the account would automatically update to reflect the full 2 year term, or to call back if i
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Customer Service
Unauthorized account access
Has anyone had problems w the customer service not informing customers of the escalation process or having their issue escalated properly recently I called into customer service and was concerned about unauthorized access I spent the whole day on the phone and wasn't given a ticket confirmation code
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Customer Service
Thanks for posting on our community forums for assistance, user_4cm3vz. I’m sorry to hear that your service isn’t working properly. I’d be happy to help get this resolved. Could you share a bit more detail about what you’re ex
Service
Interrupted service. Paying $365 a month and no tv service for days. Very frustrating.
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The account was transferred over to me. I just called. The other options were not provided when I called.
Incorrect/outdated name on account
The name of the main account holder needs to be removed and replace with my name. The name currently on the account has no connection to the service. When I changed over the service Xfinity agents ensured me the name was corrected.
Question
Thanks for posting on our community forums to let us know of your situation, user_nnlpbr. I’m truly sorry to hear about the activation issue and the difficulties you’ve experienced. This isn’t the level of service we strive for, and
Terrible customer service
“I’ve had an incredibly disappointing experience with Xfinity Mobile. First, activation was a mess, and I had to spend extra money on top of what I expected. I ended up visiting their store about ten times, and my issues are still unresolved. On top of that, every time I called, I spent hours on hol
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Good evening @user_yfsc5x, and thank you for reaching out on our community forums regarding your TV service issues. I see that you stated you haven't had video service since a service truck was working on your nearby lines. We're happy to help troubl
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The service truck was working on lines down the street today and now tv doesn’t work
No video since working on cable tv
Question