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I am fed up with Xfinity
I’ve been with xfinity for 3 years. Always paid my bill. Back in November they blocked me from making any payments. Always told me to go the xfinity store.
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Billing
Hello @user_c6y011 Sorry to hear about the issues with the website. Were you getting any errors when trying to pay online? Whenever customers run into payment issues online we recommend trying a different browser and clearing your cache and cookies t
Website is slow![Edited]
Is xfinity ever going to fix their slow website that doesn't work half of the time? I can't even pay my bill. For an ISP, the website really [Edited: "Profanity"]. I used the chat bot to pay it I think. Says I'll get a confirmation message in my email. Haven't received one yet.
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Stevek066, hello there and thanks for reaching out with your concerns. I completely understand your thought process and views when it comes to emails like this. I love seeing the approach in these circumstances because not all can be what it seems. I
Reminder payment due 2/13/26 - already paid last month
I received an email - "Just a reminder: your payment is due soon - We know life gets busy sometimes, so we wanted to give you a quick reminder that your payment due date is coming up on 02/13/2026." For a while I've been paying my bills automatically from my bank. My bank statement and the Xfinity s
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Thank you as well @EG . @user_01bfcd We can continue to help here and get that visit scheduled here. Please send us a direct message with your full name and service address to get started. To send a direct message:&nbs
MB8611 restarting several times per day
I saw some posts indicating there have been issues with the MB8611 in recent years, and was wondering if that was ever resolved, or if I just need to buy a new modem. If anyone can share some insight, it would be appreciated. Modem is on software version 8611-19.2.18. Looking at the Internet Trouble
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Official Xfinity Employee: Are you saying that adding another email service such as Gmail can interfere with the performance of Comcast/Xfinity email? Several times when signing in to Comcast/Xfinity I am prompted to use an email address other than C
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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I hate to hear about this terrible experience, this is unacceptable, and we will need to get someone else back out ASAP. The issue was not fixed as the technician left your home? @user_00ouey
landline phones certain calls go right to e mail was told it was fixed 3 times it is not fixed
calls that are automated or from a call center go roght to voice mail phone does not ring nor caller id appear on tv tech came out had no clue what to do spoke little englsh phone tex on 3rd attempt said he fixed it because somethong was b;locked still not fix now what???????????????
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If you would like us to check out the account further, please feel free to send the direct message.
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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i have already done that many many times as noted above & i get nowhere, they just transfer me to other chats & send me the same payment link that doesn’t work. guy friday on chat said have to go to store to pay
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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Hello @migrator While it is true some agents may need the line to be active to cancel it we can certainly get this escalated for you so you don't have to keep going in circles with calls and confirmations it's been cancelled. Please send us direct me
Can I cancel the mobile plan before phone is activated?
I have had Comcast/Xfinity at the same address for over 30 years. Currently we just have Xfinity Internet, never had Xfinity Mobile. When I called Xfinity to get a cheaper and faster Internet service promotion was told I qualified for a free Xfinity Mobile line. It seemed like a good deal, so I said
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Hello @user_b41jbv There are some redemption issues with platinum and diamond members right now. The link you provided is the correct link to activate the service. But did you first redeem the reward at https://www.xfinity.com/membership . Once redee
Unable to activate Peacock subscription
I have diamond level membership, but when I login and go to https://customer.xfinity.com/activate-peacock I get a message: We’re sorry, your account isn’t eligible for this Peacock offer My understanding is Diamond membership should include Peacock services
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Update: I tried to do a full factory-reset as other have said helped them instead of a soft reset thru the app or unplugging and plugging the gateway to cycle the power. Now I can't even log into the admin tool using "admin" for user and the default
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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Hello @jstoll13, thank you for your comment. Have you tried deleting the email from the third-party email client and then re-entering the information to see if that would resolve the pop-up?
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Gateway constantly goes offline - speeds are about 1/3 of plan purchased
Since switching to Xfinity in January, I have been constantly plagued by my gateway going offline ( red light ) and having to cycle the power to get it back on. Up until this week, it seemed to happen consistently around 130PM EST. I spoke to a tech for about 45 minutes the other day who said they f
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Customer Service
Local NBC station not coming on
I am writing from Oakland Township, Michigan. All stations work with n my TV except the local NBC station that has the Super Bowl. When you put n the numbers for that station an error message comes up CRE-03059 and it says “Sorry, we’re having trouble connecting.” What’s the problem. I would like to
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Channels and Programming
@EG Thank you! Could anyone tell me the best way to reach out for assistance? I can't seem to find any other avenues to actually contact Xfinity for Internet support other than this forum...
MB8611 restarting several times per day
I saw some posts indicating there have been issues with the MB8611 in recent years, and was wondering if that was ever resolved, or if I just need to buy a new modem. If anyone can share some insight, it would be appreciated. Modem is on software version 8611-19.2.18. Looking at the Internet Trouble
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user_pf1rmq, hello there and thanks for reaching out. I understand the need of getting that entertainment activated and congratulations on your plan. Can I ask when did you sign up and get that plan?
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Peacock says active but I can’t access it
I am a 1 gig customer and activated my free peacock premium account. However when I go to peacock it doesn’t recognize my log in and asks me to pick a plan. How do I get peacock to recognize my xfinity peacock account? Thanks
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