Xfinity Community Forum

Good evening user_is7ysj. I can certainly understand wanting to ensure this equipment has been fully removed from your account. I will be more than happy to look into this, and to assist further. Since I will need to review the account, I will need s

XfinityJon

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10 hours ago

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Returned equipment

"I am reaching out to get an unreturned equipment issue resolved. On Monday night, I physically returned my Cable Modem (Serial: 1C937CCB577D) and Streaming TV Box (Serial: XI11SC5223703D6CBICO) to the Xfinity retail store. The employee who assisted me was named Chase. He took the equipment but stat

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user_0dkamp Thank you for confirming. Are you using an Android device or an iPhone for RCS messaging?

XfinityAmandaB

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10 hours ago

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formal complaint

I was unable to respond to group chat texts since 10/22/26. I spent hours on the phone on 2-3 different days with level 1 and level 2 reps (level 2 didn't speak directly to me, but level 1 tech kept going back & forth to them - very time consuming and annoying). Finally, the Xfinity tech said it's n

Question

drtrider I am unable to provide a specific time for when specific rewards drop. My best suggestion is to be proactively looking for when it opens. My colleagues also struggle beating the crowd!

XfinityVictor

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10 hours ago

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Xfinity reward program

What time do the xfinity rewards are put on reward site I try early in the morning and three hours later one of the rewards are gone such as one example is home depot. It's like this every time . Need exact time would be helpful.

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Hello bha19, thank you for taking the time to reach out here in our Xfinity Community forum. We're happy you're here, and happy to help. We can take a look, but to do so will require some account information best kept private. Please send us a

XfinityJeffB

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10 hours ago

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cancelled now mobile a while ago but just got billed for 1 month

I used to have now mobile but it has been months since I cancelled and ported my number, but today checking my bank statement I see a charge for now mobile still occuring. I tried to chat with xfinity and they told me there is no account associated with my address for now mobile, but when I go to no

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Returned equipment

"I am reaching out to get an unreturned equipment issue resolved. On Monday night, I physically returned my Cable Modem (Serial: 1C937CCB577D) and Streaming TV Box (Serial: XI11SC5223703D6CBICO) to the Xfinity retail store. The employee who assisted me was named Chase. He took the equipment but stat

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Customer Service

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@XfinityMartyR This is absolutely AWFUL! We have to scroll through HUNDREDS of SD channels just to find what we are looking for and PAY a lot of money for. Favorites MUST be added into a future update and soon for all Samsung TV customers. Many unha

user_5h0cw9

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10 hours ago

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App update

App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites

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Blocking

Is there a way to block adult content/ porn from our internet?

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Your Home Network

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I've already clicked “Submit My Order,” and the confirmation page showed that my monthly bill would be $45. However, when I go back to the “My Account” page, it still shows $68 per month instead of $45. Why hasn't the amount been updated? Does it tak

Paipi

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10 hours ago

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Cancel a $20 monthly charge for NOW TV

Hi, I reviewed my latest bill and noticed a $20 monthly charge for NOW TV. I'm a new graduate student at the University of Washington (UW), and I just moved to Seattle this September. When I signed up for Xfinity Internet, the staff member told me that I was eligible for a student discount, which wo

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Best Customer Service Experience from Jonah!

I know these forums are oftentimes filled with negative customer experiences but I just had the best customer service interaction and felt the need to share. I spoke with Jonah and she was able to help me determine that the outages I was experiencing weren’t just isolated (impacting only my service)

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Customer Service

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We appreciate you reaching out about your billing concerns, @user_ha0b06. We can see how this would be a cause for concern. You can review your Xfinity app and www.xfinity.com to review the billing statements. If you still have questions, we can

XfinityLinda

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10 hours ago

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Billing

Why did my bill go up?

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Thank you. That setting was always on. All is well since the Xfinity store rep took 5 seconds and uninstalled an update.

user_0dkamp

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10 hours ago

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formal complaint

I was unable to respond to group chat texts since 10/22/26. I spent hours on the phone on 2-3 different days with level 1 and level 2 reps (level 2 didn't speak directly to me, but level 1 tech kept going back & forth to them - very time consuming and annoying). Finally, the Xfinity tech said it's n

Question

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I just went through the same thing. NO FAVORITES anymore. This better get fixed fast or it will be the straw that breaks the camel's back for me. I have had enough of Comcast / Xfinity. The last app stalled all the time and it was not due to my inter

user_vbfklw

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10 hours ago

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Favorites category missing in app on my tv

Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit

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I clicked “Remove” on this page, then clicked “Next” in the bottom-right corner. It then took me to a page that says “Let’s review your order.” Do I need to click “Submit My Order” to complete the cancellation?

Paipi

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10 hours ago

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Cancel a $20 monthly charge for NOW TV

Hi, I reviewed my latest bill and noticed a $20 monthly charge for NOW TV. I'm a new graduate student at the University of Washington (UW), and I just moved to Seattle this September. When I signed up for Xfinity Internet, the staff member told me that I was eligible for a student discount, which wo

Question

Thank you for reaching out here with your question. It is normally the best option to use all 3 X1 boxes together. Are the new devices wireless?

XfinityJohnG

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10 hours ago

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New XiOne-SC(B) boxes vs old X1 boxes

I currently have: Primary TV Box PXO13ANM 2nd " " x1 XG1v4-A 3rd " " x1 XiD-C Received 3 new boxes XiOne-SC(B) I want to continue connecting the boxes with coax, not internet. Do the new boxes provide that much "enhanced performance, faster load times" vs my old equipment? If it is a significant imp

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And there is no more “smart resume” to speed through commercials!!! 😡

user_vqrr27

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10 hours ago

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The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

Question

user_5b01uk What other features are you missing? Some may be resolved with troubleshooting.

XfinityVictor

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10 hours ago

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Favorites category missing in app on my tv

Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit

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The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

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Xfinity Stream App

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Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type a

XfinityNasser

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10 hours ago

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Request to Cancel Internet Service on November 30

Hello, I'm moving out at the end of November and would like to cancel my Xfinity Internet service effective November 30, 2026. Could an Xfinity representative please assist me with the cancellation process? Thank you!

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Good afternoon @user_8db93u. Our team can review your account to see what promotions you are eligible for. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") m

XfinityRaf

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10 hours ago

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To lower my bill to internet only witj a 5 year price guarantee for $50/month

We have been a loyal customers for 30 years but we need to decrease our expenses. I see new customers can get 1 gig for $50/ month for 5 years. We have 1200 instead of just 1gig and also have security and 50 channels and free Peacockl, all for $189/month. We are willing to drop it all if we have to.

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@Tabby101 Exactly what happens when you try to send an email with Outlook? Can you send from the Comcast account if you use only the webmail UI? Are you getting any error message from Outlook?

Latoque

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10 hours ago

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I cannot email myself or other email address on my account using outlook

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