Xfinity Community Forum

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Turned off ping plotter, that from googling can make your own router not respond cause of something with how it pings it. Had that running during the trace route. Tracing route to dns.google [8.8.8.8]over a maximum of 30 hops: 1 <1

Teddy_Customer

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6 hours ago

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Packet loss starting at hop 2 through end destination.

I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node. Using ping plotter to verify, and CMD prompt pings to verify packet losses

Question

user_6sieru Thank you for reaching out to us over our Xfinity Community Forum. You can find your latest, and previous billing statements in the Xfinity app, or the Xfinity web account portal. This article will outline the steps on how to find

XfinityMartyR

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6 hours ago

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billing

dont have statement for 2/27/26,how much do I owe?

Question

user_nssyyn it was a joy working with you on a resolution for your Peacock account. Glad we got everything taken care of in our Direct Messages. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfini

XfinityPeterH

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6 hours ago

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Your Xfinity account is already linked to another Peacock account

I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea

Question

U

I sent a direct message please reply.

user_aqepca

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6 hours ago

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U

I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?

I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha

Question

@user_sw2z0q The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/ or by calling CSA Toll-F

XfinityDena

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6 hours ago

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Undelivered email due to spam content

so i get spam emails a lot, and many of the phishing ones i report to the proper websites, like paypal, and i have been for years, but now i get a message saying its undelivered due to possible spam content.... well duh! im reporting it! i mean it got delivered to ME, why am i no longer able to repo

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That is a bit weird, I've done ping test to the modem / router to verify and not getting any loss to the default 10.0.0.1 using CMD prompt. For reference of devices on network, having outbound issues / tested on. x3 laptops over wifi, and ethernet

Teddy_Customer

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6 hours ago

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Packet loss starting at hop 2 through end destination.

I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node. Using ping plotter to verify, and CMD prompt pings to verify packet losses

Question

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10/14 Day Outage

Good afternoon, I am an Xfinity internet customer. Over the last 14 days, we have had outages on at least 10 of them. This occurred after a failed network upgrade resulted in some node problem that Xfinity has failed to fix. Local businesses are also down. The AI chat says “we can’t connect you to a

Question

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Your Home Network

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billing

dont have statement for 2/27/26,how much do I owe?

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Billing

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Concern moved here to the E-mail help section.

EG

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6 hours ago

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how to link a calendar to my comcast email account

How do I link a calendar to my comcast email account, so that when I receive a calendar invite via email it actually goes somewhere when I accept it?

Question

You would do so similar to this post. We are happy to assist further, but we are unable to obtain personal or account information in a public space. From this post I would not be able to confirm, or do anything further. We would need to pull up your

XfinityJon

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6 hours ago

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I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?

I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha

Question

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Can you turn my S20FE phone back on? I cannot make or receive any calls or texts. I cannot send you a direct message my phone is off???

user_aqepca

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6 hours ago

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U

I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?

I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha

Question

Certainly, @user_9uao8o! Please send us a direct message to "Xfinity Support" with your full name, the name listed on the account (if different), and the service address associated with your account. I will be standing by.

XfinityJamesC

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6 hours ago

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Requesting One-Time Overage Credit - Multiple Support Refusals

I am writing to request assistance with a data overage charge on my recent bill. I have been a loyal Xfinity customer for 29 years and have a strong payment history. I recently exceeded the 1.2TB data cap and was charged for over-usage. I have already utilized my "courtesy month" in the past, but th

Question

@user_9uao8o Quite welcome !

EG

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6 hours ago

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Requesting One-Time Overage Credit - Multiple Support Refusals

I am writing to request assistance with a data overage charge on my recent bill. I have been a loyal Xfinity customer for 29 years and have a strong payment history. I recently exceeded the 1.2TB data cap and was charged for over-usage. I have already utilized my "courtesy month" in the past, but th

Question

Please send us a direct message, so that we can better assist you with this.

XfinityJon

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6 hours ago

to the conversation:

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I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?

I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha

Question

user_ihna2s We definitely understand how concerning that would be. Any unexpected change to your plan, especially one that impacts your monthly cost, deserves a clear explanation. We’d like to take a closer look at the account history to

XfinityAirelle

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6 hours ago

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Unauthorized change to my internet plan without consent

My internet plan was changed without my authorization from 500 Mbps ($45/month) to 1000 Mbps ($65/month) on [date]. I did not request or approve this change. When I contacted customer support, I was told someone called and authorized the change, which is incorrect. This appears to be an unauthorized

Question

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@XfinityJeffB let's try again

user_9uao8o

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6 hours ago

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Requesting One-Time Overage Credit - Multiple Support Refusals

I am writing to request assistance with a data overage charge on my recent bill. I have been a loyal Xfinity customer for 29 years and have a strong payment history. I recently exceeded the 1.2TB data cap and was charged for over-usage. I have already utilized my "courtesy month" in the past, but th

Question

Official Solution

@user_mbebyb Thank you again for working with us through direct messaging. We’ve applied the credit to offset the service visit charge and have reminders set to confirm the credit posts and to follow up after your appointment to make sure every

XfinityAirelle

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6 hours ago

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Loose Internet Cable at home - being told earliest slot is 2 weeks away??

At our home the internet cable coming from the pole to the underground is loose. I've tried calling Service but they told me it would 15 days at first then moved it to 3/9/26 for a visit. That's an insane time frame for loose connection. If my Internet was out would you make me wait that long for re

Question

Greetings, @user_hgrjod! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about paying off your device, and I want to ensure you’re able to get in touch wi

XfinityJamesC

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6 hours ago

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Pay Off Disconnected Phone

I am trying to pay off a disconnected device from when I switched to a different provider. I tried doing this over the phone and was told my payment would be applied to my card on file but that payment never processed and I was charged a device payment again this month. I tried getting to a live per

Question

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Can you turn my S20FE phone back on now???? I cannot make or receive any calls or texts.

user_aqepca

replied

6 hours ago

to the conversation:

0

U

I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?

I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha

Question

We can certainly assist you further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for yo

XfinityJon

replied

6 hours ago

to the conversation:

0

U

I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?

I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha

Question