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@user_mugocu my outgoing email has been down for weeks and I have not been able to get any help from anybody. this is detrimental to everyday necessities and business. why can I not send emails?!!! Are you getting any error messages and if so, wha
Is SMPT outgoing server down or having issues?
The outgoing email for my comcast account, using smtp.comcast.net on my iPhone stopped working today. I have no problem receiving emails but outgoing emails just sit in the "outgoing" folder. When I tried reentering my password in the apple mail setting it just displays "verifying" endlessly now as
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@user_g8fatb I read that comcast email is being discontinued at the end of 2026. I still haven't received an invitation to migrate my account. How do I check the status? The migration is ongoing and may actually continue into 2027, but we're not c
Still haven't received an email to move from Comcast to Yahoo
I read that comcast email is being discontinued at the end of 2026. I still haven't received an invitation to migrate my account. How do I check the status?
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Unable to cancel Xfinity Mobile due to account access issue — need escalation
I need to permanently cancel my Xfinity Mobile service. I do not need to keep one of my phone number, and I have no remaining device balance. I already tried tons of time to visit stores in multiple location, tones of phone call and they said they cannot access to my account to manage mobile lines a
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Hello @user_1w1ijd, thank you for reaching out to us on our Community Forum! We'd be happy to take a closer look at your modem shipment concern. To better assist, can you let us know which service this modem is for? Have you checked the status of the
you haven't sent me my modem
I'm waiting for my modem since september 28th, and didn't even received a tracking number
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Hi there @user_ripjcb Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Cli
Existing customer – promotion ending and bill increasing from $51 to ~$90
Hi, I’ve been an Xfinity Internet customer since 2024 and would prefer to stay with Xfinity, but my pricing has continued to increase as promotions expire. I paid around $35/month through most of 2025, and since December 2025 I’ve been paying about $51/month for 300 Mbps. I’m currently paying $51.47
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Existing customer – promotion ending and bill increasing from $51 to ~$90
Hi, I’ve been an Xfinity Internet customer since 2024 and would prefer to stay with Xfinity, but my pricing has continued to increase as promotions expire. I paid around $35/month through most of 2025, and since December 2025 I’ve been paying about $51/month for 300 Mbps. I’m currently paying $51.47
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@user_x98c3x no, I do not have a yahoo.com email address nor do I ever in my life want one. I am so disgusted with Yahoo. They gave me a new Comcast or at least that’s what I’m calling it but again they were unwilling to help me change
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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user_mxn3z9 thank you for using the Xfinity Community Forums page to reach out today. I know how important it is to have accurate billing so let's see what we can do to get your account corrected. Please send us a direct message with your full name
Formal Dispute: Duplicate Partial Billing
I am writing to request a formal corporate review of a highly frustrating, broken account migration process that has plagued my service since sign-up. I expect this issue to be handled seriously by an escalation specialist. To transition to a new promotion, I opened a new account on September 5, 202
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user_qpqsr9 thank you for using the Xfinity Community Forums page to reach out today. If the internet service is included with your residence, their should already be equipment stored on the property. We will just need to get you activated today. Pl
Activating internet in new apartment
I recently moved in to an apartment that has group internet for the complex. I already have an Xfinity modem, can I use that or do I need a new one. And if I can how do I activate the new internet
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing
My last bill was September pymt. Can someone explain why a $127 dollar bill was sent to me for pymt. Equipment has been returned, I was informed once the September bill was received it was a done deal. Need a representative to contact me ASAP thank you in advance
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Concern moved here to the Customer Service help section.
INTERNET OUTAGE
Hey Ive been in an internet outage for the last 48 hours. the app keeps on updating saying that there are repairs in progress, just wanted further accurate information as to when the issue will be resolved.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancel my account
Hi, my two-year promotional rate has expired, and my monthly bill has increased to $115.54. That’s too expensive for me, and I’m considering switching to another internet provider. I’ve been a customer for two years, and I’d prefer to stay with Xfinity if you can offer me a better rate. Could you ch
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Thank you for reaching out, @user_72n3o7 . I'm sorry to hear you're having trouble with both the website and the AI assistant while trying to cancel your service. Please send us a Direct Message with your full first and last name and your complete se
cancel service
I am trying to cancel my service. The AI chat assistant will not help. Every page I go to says "something unexpected happened" and will not refresh.
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Thank you for reaching out to our team. I will be happy to take a look at any options we have for you from here. In order for me to check on that I will have to ask you to send me a direct message with the full name and complete address for your serv
XfinityJohnG
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Lower my bill
I am on fixed income, my bill increased by 50%
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