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Greetings @user_mvie3w, and thanks for posting to the Xfinity forums, I hope this message finds you well. We can take a look at some options and see if there is a way we can save you money. Could you please send our team a direct message with your fu
Suddenly have to subscribe for Syfy, USA, E! channels?
Why can I no longer access multiple channels that I am paying for? They were available yesterday.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Removing Internet from Plan
I've been paying for the highest tier Internet plan but Xfinity is not able to provide the level of service in my area. Is there a way to remove the Internet portion of my plan but keep everything else the same? I don't want the rates for TV and phone increased - my $300+/month is already too high.
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Can’t add my bank account
Hey can you guys lift the resctrition so I can add my bank
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Customer Service
Unlink Xfinity Account and Peacock Account
I activated my Peacock subscription to the wrong account, which I do not have access to, and I want to unlink the subscription and activate it for the correct account. Please help me.
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Customer Service
Hey @user_w0gpz1welcome and thank you for meeting us through Xfinity Forums for assistance with your service. Thank you as well for sharing the details of what you have tried so far. Sounds like you have followed all the right steps for troubleshooti
Need to Restart Modem Multiple Times a Day
I need some guidance on how to get technical help with my very regular internet dropouts. I have an xfinity supplied gateway that is currently in bridge mode. Almost 2/3 times a day, I have to restart the device because I begin experiencing constant internet dropouts every minute or so until the mod
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So then why are we paying so much and what plans does Comcast have to reduce bills or why should I continue service when I can get most of what I watch for free with streaming?
Suddenly have to subscribe for Syfy, USA, E! channels?
Why can I no longer access multiple channels that I am paying for? They were available yesterday.
Question
And apparently, moca filters are required for everything, including the xb8. Remove the filter and try the xb10.
XB10 Internet Speed Issues
I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m
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Hello, @user_nvqmkx since this isn't a spam filter issue I'd like to perform some troubleshooting. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll
Marking SPAM emails as NOT spam does not work
I have several emails that go into my spam folder and they are NOT spam. This has been happening for months including emails from my financial institution. I mark them as NOT spam, they disappear for a few minutes then come right back into the spam folder. I've even tried sendig them to inbox and no
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Removing Internet from Plan
I've been paying for the highest tier Internet plan but Xfinity is not able to provide the level of service in my area. Is there a way to remove the Internet portion of my plan but keep everything else the same? I don't want the rates for TV and phone increased - my $300+/month is already too high.
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Customer Service
user_yt40vu Have you checked your filters to make sure there was nothing added on the contact?Settings → Mail → Filter Rules A rule has two parts: Condition – what must match (e.g., From address, Subject contains, etc.)Action –
How to get an email address that is in my contacts and has always gone to my inbox to go back to my inbox. It now will only go to junk.
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I had a filter on the line, which is not compatible with the xb10; it was a moca filter. And the solved some connectivity issues but I still had issues. So I got tired of the issues and I just bridged the xb10.
XB10 Internet Speed Issues
I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m
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tetraq Hello! Thank you for reaching out to us here on our Community Forum. Thank you for going through the steps for us, and we are sorry the issues are still there. Let's take a closer look at your modem and see if we can figure this out. Please se
Gateway and "View WiFi equipment" not visibile in the Wifi tab of the app, cannot adjust gateway settings
Basically the title. Gateway is working fine but occasionally need to adjust settings. The gateway does not show up in the Wifi tab of the app nor under "Xfinity devices". I assume that has to happen in order to be able to select " View WiFi equipment", which I don't see anywhere. Sure enough, using
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I can't access my email
Please give me access to my email account
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Sign-In and Account Management
"Here" leads to error code 404. Soooo heloful
Can't connect Comcast email to Samsung 25s phone
This just started yesterday by not syncing. I followed the suggestions and deleted it from my phone, now I cannot add it. My email works on my desktop. What did you upgrade and break? I see from past postings that this seems to be a yearly problem. I've been fortunate until now. HELP!!
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Hi there, @jpopatents ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. That you are not getting the level of service you should be getting with your Internet service. Please be a
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Removing Internet from Plan
I've been paying for the highest tier Internet plan but Xfinity is not able to provide the level of service in my area. Is there a way to remove the Internet portion of my plan but keep everything else the same? I don't want the rates for TV and phone increased - my $300+/month is already too high.
Question