Xfinity Community Forum

Slow connection

My cable service is slow to connect, especially with streaming services. My tv upstairs doesn’t have this issue. What gives?

Question

•

Non-X1 Service

8

0

Hi there, @user_6fo6bx! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We like things at your fingertips so you can also lo

XfinityRay

commented

11 hours ago

to the conversation:

0

U

Change Plan

I wanted to change my plan to a different one

Question

It's possible that Xfinity's security system automatically turned off access for third-party email apps, this can happen if the system detects unusual activity or if the account sits idle. Turn your access to third-party email programs on or off in X

XfinityQuemekia

replied

11 hours ago

to the conversation:

0

U

Can't add Comcast email account to Apple Mail on my MacBook

I deleted both my iPhone and MacBook mail accounts to re-add them and hopefully correct syncing problem. I was able to add back my email account on my iPhone but only my my inbox reloaded and now when I try to add my account to my MacBook, it says the password is not correct when I just used the pas

Question

We can help you with that here, @Help_Quickly! Please send us a direct message with your full name and address where the line/pole are located to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of

XfinityRay

replied

11 hours ago

to the conversation:

0

H

Power company waiting on Comcast to remove inactive coax from unsafe pole

Rocky Mountain Power determined the old utility pole at my property is a safety risk and installed a new pole about 10 feet away. They can't remove the old pole until Comcast's attachment is off it. The only Comcast equipment on the old pole is a single coax line that is not in use by either propert

Question

Thanks for taking the time to post here on the community forums, user_jzd8w6! We definitely don't want you paying for internet through both Xfinity and NOW. Considering it's $10/mo, it sounds like you may have inadvertently signed up for a NOW WiFi P

XfinitySean

commented

11 hours ago

to the conversation:

0

U

Being built for now internet Xfinity and Xfinity Internet two bills

I'm being charged $10 a month for Xfinity now internet and $30 a month for Xfinity Internet I'm trying to get answers and get it straightened out

Question

Hey there, @user_iw03t6, thanks for reaching out through Xfinity Forums regarding your autopay. Have you checked using these steps to see if autopay is set up: https://www.xfinity.com/support/articles/setting-up-auto-payments? Keep in mind, you will

XfinityJeniece

commented

11 hours ago

to the conversation:

0

U

How do I make sure I have autopay set up for the monthly discount?

I think I have autopay set up but I don't remember doing that. I want to make sure I have it set up so that I get the monthly discount. Why is it so hard to get in touch with someone to just ask that question about my account? Can someone help me to confirm??

Question

U

2 numbers 1 phone

For everyone having issues because exfinity greed to sell product and will not put 2 numbers on 1 device. Maybe we should all get together and go to the ceo house up in. West Chester and boycott at his house. I was told I had to get a second number from another company then with both numbers on my p

Question

•

Devices

7

0

U

Where’s my equipment

I signed up for Services this past weekend received a phone call from an extremely rude customer service agent Who kept arguing about the price of what the Internet was offering me for your services a person kept arguing with me then said they were going to send me to customer service and then hung

Question

•

Your Home Network

7

0

A

Executive Escalation Request – Incorrect Pricing and iPad Transaction

I am requesting assistance with a billing and sales issue that I have now attempted to resolve multiple times through Xfinity customer service. On April 7, 2026, I had an extensive chat with an Xfinity representative regarding my services. During that conversation, I was very clear about two things:

Question

•

Billing

10

1

0

U

To Customer Support Management / Leadership Team,

am writing to formally submit a serious complaint regarding an extremely disappointing and frustrating interaction with one of your customer support representatives today. The representative I spoke with identified himself as Onkar. Throughout the phone call, his level of service, knowledge, and pro

Question

•

Customer Service

14

1

0

U

This looks like the same issue I’m experiencing. Are you on one of the FDX plans?https://forums.xfinity.com/conversations/your-home-network/xb10-50-packet-loss-at-demarcation-point-fdx-docsis-40-1-gbps-1-gbps-symmetric-plan/6ab1af88dd349da1f59c88f8

user_8pjecb

commented

11 hours ago

to the conversation:

0

U

Intermittent Connection

The internet randomly drops outs. I have called repeatedly and have been told the modem is online and nothing is wrong or the problem is local to my home. I have setup ping traces directly to the modem, then to 8.8.8.8, 1.1.1.1, 8.8.4.4 and msn.com. I also had my computer hardwired directly to the m

Question

U

Any idea why my account is now a POP account when it used to be an IMAP account, and why I'm unable to re-add it as an IMAP account?

user_de0070

replied

11 hours ago

to the conversation:

0

U

Can't add Comcast email account to Apple Mail on my MacBook

I deleted both my iPhone and MacBook mail accounts to re-add them and hopefully correct syncing problem. I was able to add back my email account on my iPhone but only my my inbox reloaded and now when I try to add my account to my MacBook, it says the password is not correct when I just used the pas

Question

H

Thank you for the quick reply, yes they were able to confirm and I know that the single coax line that is ran/demarked on the pole is the same line we used to be connected with in the past. What is the best way or process to submit the location for t

Help_Quickly

replied

11 hours ago

to the conversation:

0

H

Power company waiting on Comcast to remove inactive coax from unsafe pole

Rocky Mountain Power determined the old utility pole at my property is a safety risk and installed a new pole about 10 feet away. They can't remove the old pole until Comcast's attachment is off it. The only Comcast equipment on the old pole is a single coax line that is not in use by either propert

Question

U

XB10 50% packet loss at demarcation point [FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan]

Hello Xfinity Support Team, I have an upcoming technician visit for persistent intermittent packet loss with the Xfinity XB10 gateway on the FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan. The failure pattern is the same whether the XB10 is connected at its normal location inside the house or directl

Question

•

Your Home Network

12

0

U

Price Hike

Looked at my email today to find my service price had nearly doubled for the next billing cycle. Looked into other plans and everything is insanely expensive. This is ridiculous, especially with the number of times my internet went down for hours or longer over the past 6 months. Support has been ab

Question

•

Billing

13

1

0

Thanks for getting back to us with an update, I'm happy to hear you were able to get everything sorted out.

XfinityQuemekia

replied

11 hours ago

to the conversation:

0

U

Can't add Comcast email account to Apple Mail on my MacBook

I deleted both my iPhone and MacBook mail accounts to re-add them and hopefully correct syncing problem. I was able to add back my email account on my iPhone but only my my inbox reloaded and now when I try to add my account to my MacBook, it says the password is not correct when I just used the pas

Question

U

Terrible service with our phones

I live in Corkscrew Shores and I have terrible phone service. When I pass the new tower in Bella Terra I have 4 bars one mile later as I enter Corkscrew Shores it goes down to 1 or 2 and I have dead spots in my home. I understand Verizon is used by Xfinity and am totally prepared to change my intern

Question

•

Network

8

0

Your code has been sent.

XfinityDuron

replied

11 hours ago

to the conversation:

0

M

Need to cancel my service

I’m moving out of the country and need to cancel my service without making a phone call. Thank you!

Question

U

Recently Upgraded to Plan 2 Gig Download / 2 Gig Upload

Recently upgraded my internet plan to 2gig download & upload, I am getting 2 gig download speed but upload is maxing out at 300mbps. Currently on the XB10 modem, tested both wire ethernet and wifi connection on multiple device. Results are all the same.

Question

•

Customer Service

11

1

0

L

activate without app

Can I activate my modem/router without the Xfinity mobile app? Through messenger on here? Thanks!

Question

•

Network

7

0