Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (519.7K)
Hey there, @user_dxce7q! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your connection, it certainly is not what we want for our customers. Can you share with u
No or poor internet service
We loose our internet every day. Sometimes for a few minutes, while other times it is out for hours. Some days only a few times a day, while others it is off several times an hour. I pay extra, quite a bit extra for upgraded speeds, but I never get any speeds close to the 1K I am paying for.
Question
user_paclrf with this being your first-post, I am thinking that we might need for you to log out and log back in for the direct message feature to activate. That feature does not activate until after your first post, and typically you have to log out
After existing customer promotion expires and monthly bill gets more than doubled - Sincerely need help
My 300 Mbps with promotional rate just expired and my monthly bill increases from $30.94 to $70.94. I would hope to remain with Xfinity. Would an Xfinity representative please check and see what the least expensive Internet-only service option currently available to my account? Please include any lo
Question
Problems sending email using Mac Mail program on desktop and iPad
Two to three weeks ago we suddenly became unable to send emails through comcast/xfinity when accessing our emails via Apple's Mail program on a desktop Mac and an iPad. This is without us making any changes in passwords, email settings, etc. We were able to receive emails without problems. Surprisin
Question
•
user_l7tc16 Thank you for reaching out, and bringing this to our attention. We can open a property damage ticket for you to have this investigated for you. Please send us a direct message. To send a "Direct Message" m
Comcast/Xfinity Work Caused Damage on Property
Recent Xfinity digging work caused a sinkhole on my property line to form after last week's rain. It is right on the road where it meets my property line, so not only unsightly but also dangerous. How can I file a property damage claim?
Question
Thank you for reaching out to our team. I will be happy to get a new card sent out from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct mes
I type in my request for help and nothing happens. How do I send a request to you?
I have a promotional debit card which expired in July, 2026. I was saving it to use for my daughter's Celebration of Life dinner and just did not notice it had an expiration date. Can you please help me get it reissued? Thanks so much. [Personal Information] [Personal information] [Personal informat
Question
user_glb8mi thank you for using the Xfinity Community Forums page to reach out regarding your emails having trouble being sent. Out of curiosity do you notice the emails that have issues being sent having anything in common? For example, are they bei
Emails get stuck in Outlook
I'm working in Outlook. When I log into my network in my second home, I can receive emails but when I send emails they get hung-up and stuck in the Outbox. Sometimes they get sent. Other times they don't get sent. I'm not seeing an error when I synch by toggling "Send/Receive All Folders". Comcast i
Question
Hello, @MROD13 thank you for reaching out over Xfinity Forums. While we can certainly appreciate your desire to receive immediate assistance with your issue, please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xf
Public hotspot outage
I am unable to connect to the public hotspot at my apartment complex. I have already purchased a pass for the month and am on autopay. Address: [Edited: personal information]
Question
user_ifid7i Appreciate the details, and please know your confidence in our support and service means the world to us. The Xfinity app is truly a well-rounded and secure platform for all of your support needs. Our team is also always here to ensure yo
Scammed by Xfinity
Here’s the problem… all of your customers are being scammed by “bad actors” using your actual phone number. In response, you ask use to report the incidents, giving you ample information to protect Xfinity, but you haven’t notified your customers that they are being scammed in your name. The communi
Question
NOW CLOUD DVR NOT WORKING
We had a recent tornado and outage for 1 week. Now my NOW CLOUD dvr not working. Tried restarting gateway, several times. Im still paying for a service im not getting. The AI ASSISTANT for xfininity is the worst I have encountered. Can't get a real person or any help, very frustrated.
Question
•
Customer Service
@Nicholas_R @XfinityTommy Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Internet speed inconsistency
One day my wifi would be fast, the other itll be slow and its been like this consistantly ever since i upgraded to the new router. I really dont like the new router and want an old one because it has way less issues, its unfair that the new router was forced on me and i gotta pay for a service that
Question
Hey there, @user_eaqoe0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your billing concerns, it certainly is not what we want for our customers. We would be hap
my bill
my bill was too high got lowered to 221 on 9-3-26 but still says 275 please help thanks
Question
Hello user_geg346, thanks so much for reaching out here via our Xfinity Forums with these account security questions! If you have concerns over account access permissions or possible compromises, our dediucated security experts can help with this any
Pass Keys
I have Two Factor Authentication on my Xfinity account. Sunday, I noticed several messages from comcast sending me pass codes to log into my account on my cell phone. I was not attempting to log in while I received these notifications, seven in all. I changed my password and this stopped. Several ho
Question
The concern is not "Home Networking help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I type in my request for help and nothing happens. How do I send a request to you?
I have a promotional debit card which expired in July, 2026. I was saving it to use for my daughter's Celebration of Life dinner and just did not notice it had an expiration date. Can you please help me get it reissued? Thanks so much. [Personal Information] [Personal information] [Personal informat
Question
@lt62 Thank you for creating this public post about your ongoing issues with this. I can understand the frustration of the back and forth and we would be happy to continue assisting further with this. Can you please include your full name and service
"RKINO - TV1000" on channel 3227
At this point Xfinity exhausted all their four month long investigating efforts and here's their conclusion:
Question
My comcast email
My comcast email was supposed to switch everything to yahoo email, but it didn’t. I need to get into my Comcast email to get addresses and stuff.
Question
•
I have tried to activate my peacock plan and then it says I already have an account. Which then in the account I already have it no longer shows me having a subscription. So I am confused on the next steps to take
Xfinity Diamond Peacock Premium Issues Due to Service Address Change
I recently transferred service to a new address, unlinked my old account, and am still getting an error message saying, "Your Xfinity account is already linked to another Peacock account." I am trying to activate my Diamond Peacock benefit. Please help me by manually clearing the backend link. Thank
Question
@XfinityJustinM Hi Justin, thank you very much for your reply! Once at the direct message page, the "Start new conversation" (pencil and paper) icon greyed out and couldn't create new message. Happens on two different computers with different web b
After existing customer promotion expires and monthly bill gets more than doubled - Sincerely need help
My 300 Mbps with promotional rate just expired and my monthly bill increases from $30.94 to $70.94. I would hope to remain with Xfinity. Would an Xfinity representative please check and see what the least expensive Internet-only service option currently available to my account? Please include any lo
Question
user_4c4525 Hi there! If the move to Yahoo did not finish, please first try signing in at https://connect.xfinity.com using your full Comcast.net email address and password. If the account has already moved, you should be redirected to Yahoo Mail, o
XfinityAirelle
commented
3 hours ago
to the conversation:
0
0
My comcast email
My comcast email was supposed to switch everything to yahoo email, but it didn’t. I need to get into my Comcast email to get addresses and stuff.
Question