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Hello, when i signed in and click on the Icon like piece of paper and it wont let me start conversation ! ITS ASKING ME TO ENTER MY NAME And when i did it shows tons of user names !!!
Xfinity RUDE Customer calling Agent
I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi
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@user_mzt2pt Thanks for reaching out to us via Forums for assistance. I can help activate your account. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on th
Unable to Verify Date of Birth
I am a new customer attempting to purchase internet from Xfinity as well as create my account with Xfinity. However, when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot t
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@moreorless Have you tried to sync the DVR? If you hit the Xfinity button on the remote and select the gear symbol you would then go to settings, device and scroll to the bottom of the list where it says sync DVR.
Version 8.15.1.3747 on FireTV issues
Version 8.15.1.3747 will not let me watch recordings. Here is what happens, and it is a vicious circle. I record a (daily) show to watch later. The first time I watch a recording of the show, no problem. The second day, the NEW recording of the show will not load. It just hangs with the dot-dot-dot
Question
I plugged the cable box back in as you requested. My show will not play using cloud DVR FireTV app (version 8.15.1.3747). My show will play using physical DVR.
Version 8.15.1.3747 on FireTV issues
Version 8.15.1.3747 will not let me watch recordings. Here is what happens, and it is a vicious circle. I record a (daily) show to watch later. The first time I watch a recording of the show, no problem. The second day, the NEW recording of the show will not load. It just hangs with the dot-dot-dot
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Issues with technician
My tech arrived yesterday unannounced to my home and walked into my bdr door did not introduce himself and was there to check speedsand connections. According to Xfinity assistant “We checked the line signal coming into your home and found an impairment that is causing connection issues. Your gatewa
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Your Home Network
Mobile Nightmare
This has been the worst phone buying experience I have ever gone through. Trying to add two new lines to our plan to switch from our current carriers and the difficulty is about to make us say bye to xfinity for good. This is ridiculous and no one will help you.
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Devices
Good morning! Thank you so much for your patience! WE are happy to take a look at this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon l
Xfinity RUDE Customer calling Agent
I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi
Question
@user_71q3fn Thanks for reaching out for support. Our team can help!As a friendly reminder on page three of your Xfinity bill is where you would see any promotions you're on, the amount of that discount and the end date. I would like to recommend ad
My bill has nearly doubled
Our bill has gone from around 80$ to 130$ in the last 2 months with absolutely no warning. I don’t understand why this happened, if it was a promotional thing expiring it makes no sense to keep our service when we can get the same rates elsewhere. We like having Xfinity but if there’s nothing you ca
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@user_cmse94 Thanks for reaching out. I apologize for the inconvenience, especially since you work from home and rely on a stable connection. Appointment availability depends on the technician’s schedule. You can manage your appointment or re
No service, expected to.wait 10 days for appointment
I am writing to formally escalate an ongoing Xfinity Internet service issue that has left me without internet since approximately 11:00 AM today. I have contacted Xfinity three separate times attempting to resolve this issue, and the experience has been extremely frustrating. During my first call, I
Question
I am writing to formally escalate an ongoing Xfinity Internet service issue that has left me without internet since approximately 11:00 AM today.I have contacted Xfinity three separate times attempting to resolve this issue, and the experience has be
No service, expected to.wait 10 days for appointment
I am writing to formally escalate an ongoing Xfinity Internet service issue that has left me without internet since approximately 11:00 AM today. I have contacted Xfinity three separate times attempting to resolve this issue, and the experience has been extremely frustrating. During my first call, I
Question
No help
There is no timeline on my service being restored I can’t talk to a person and I have work to do that requires internet. And to top it off you didn’t even tell me there was an outage but you can certainly tell me when my bill is due.
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Your Home Network
@user_fb9ppz Great to hear he was able to get through now. There may have been some changes to the blocker settings in an effort prevent the amount of spam that does come through on a regular basis. I know I get a lot as well even with filtered setti
xfinity land line sends known caller to voicemail without ringing
Callers that call regularly who are friends are going directly to voicemail. It didn't happen all the time, but now it's happening every day, and for my brother's number now every time. We've rebooted the modem more than once. We've checked that there's no forwarding or blocking. The phone works --
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Hey @user_qsckug , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your mobile phone. I would be more than happy to offer my assistance looking into this furt
eSIM locked with no mobile account
Hello. I was an Xfinity Mobile customer and recently ported my phone number to Google Voice and cancelled my Xfinity account. I am currently in France and need to use this iPhone with a French carrier. The phone still shows “SIM locked” under Settings → General → About → Carrier Lock. I meet the req
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user_4tnego We are here to help, and happy to get the mobile situation fixed for you. We will need account information in direct messaging to locate the account you need assistance with. Can you send us a direct message with the information needed li
Problem, problem, problem…
I have been your customer for three weeks. Problem after problem. I am completely frustrated. I am thinking of sharing the problem with everyone and I will ask the media for help...
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Xfinity RUDE Customer calling Agent
I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi
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Customer Service
Rude Customer service agent
I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi
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Customer Service
Mobile payment
I paid my past due balance of $352 with quick pay. However, it applied to my Internet service and not my mobile service. Can you please help me get that amount transferred to my mobile account so that my lines get turned back on?
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Plan
Works today, but experience has been that the problem comes and goes. The problem appears to be somewhere in the cable box software. I don’t think the physical remote is the problem…I got two new remotes, when I swapped out the X1 box. Every time t
X15 remote stopped controlling x1 cable box
All was OK until the remote was not recognized by x1 cable box. I tried to factory reset, seemed OK, but then I went to pair with the cable box, pressed the key combination, with the light color change, but the screen on TV didn’t show ANY NUMBERS TO ENTER! THIS IS BEYOND ANNOYING! Somehow I get it
Question
No service, expected to.wait 10 days for appointment
I am writing to formally escalate an ongoing Xfinity Internet service issue that has left me without internet since approximately 11:00 AM today. I have contacted Xfinity three separate times attempting to resolve this issue, and the experience has been extremely frustrating. During my first call, I
Question
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Customer Service
I have the same issue... I'm stuck at the DOB section as it says it can't verify my identity
user_mzt2pt
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Unable to Verify Date of Birth
I am a new customer attempting to purchase internet from Xfinity as well as create my account with Xfinity. However, when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot t
Question