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That is a great question. Was the free peacock offer associated with the Gigabit or higher speed tier, or was that a Membership offer that was redeemed?
Peacock offer
I currently have an offer for a free peacock subscription, where do i find out what date offer expires on ? My paid peacock expires in November, and the say I have to wait till then. but I don't want to lose free peacock offer
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id verification
I did not receive an id verification and everyone keeps telling me I can't move forward with purchasing my device without it does anyone know how to fix this
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Customer Service
Hi, @user_6supr0! Such fantastic news to hear! We appreciate you sharing it! We would like to ensure your technician is recognized for their hard work so need to gather some details from your visit. Please send us a direct message with your ful
Awesome Technician
The technician that came by today not only helped us connect to our equipment, he even went and replaced the outside box case. My roommate and I were very happy and satisfied with the service he provided. He was awesome.
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Stream the local TV channels remotely using the xfinity stream app with a fire stick
About a week ago I have been unable stream the local TV channels remotely using the xfinity stream app with a fire stick I have connected to my TV. The other togo channels stream without a problem. My home location is at 02035 and the remote location is at 02532. The notification states ” To play vi
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Xfinity Stream Website
did they fix the issue I'm having the same problem 😕
VERIFICATION ID
I have placed 3 times order for 18 pro but i didn’t receive verification email or call so my orders got cancelled i called verification team many times but they said they can’t do anything nd i also called xfinity customer service no one given any solution. What should i do? How do i verify my id wi
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Voice connect to in-house wiring
I have used a line splitter to send a line from my modem to my desktop phone (which works) and to a jack for my other outlets. None of my in-house jacks are receiving a signal.
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Getting Started
I have an Insignia fire TV and I'm getting the same error on those channels. Does anyone else have the issue with a fire TV?
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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Hello user_eq4xeh thanks so much for taking time out of your day to reach us here on our Xfinity Forums. New customer promotions are for new customers only, but we are happy to explore any available promotional options for you. Please s
Current customer getting new customer deal
Hello I just had to downgrade my internet because it doubled in price. I was just looking at the deals a new customer gets and for the same thing I had its half the price. Im thinking about canceling my service over this. Is there anyway to get prices that a new customer gets?
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@user_96cc45 Thanks for sharing your experience to the forum. We understand having service stop when you need to is important. We'll post the steps below to ensure your mobile account is cancelled: How to cancel your mobile service By Phone: Call
Billed after canceling
For years I’ve had to go back & forth with customer service about the mobile balance appearing after I’d cancelled the mobile service, they removed the balance after many phone calls & now it is on my credit report. Needless to say I’m cancelling the entire account, I’m not healthy enough to keep up
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@XfinityBenny Yes, I understand that. I want to know if there is a way to find out if I am close to that 90 day...where can the date be found ?
Peacock offer
I currently have an offer for a free peacock subscription, where do i find out what date offer expires on ? My paid peacock expires in November, and the say I have to wait till then. but I don't want to lose free peacock offer
Question
Awesome Technician
The technician that came by today not only helped us connect to our equipment, he even went and replaced the outside box case. My roommate and I were very happy and satisfied with the service he provided. He was awesome.
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Xfinity Compliments
Unable to get verification emails on phone
By mistake hit spam on an incoming ID verification number sent to my phone. How do I repair? I am still able to receive via email but not by phone.
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Network
Service
I am filing a complaint, i moved to a new community, I order for tv and internet service. I found out today ( Sept. 24,2026) that the signal will not be turned on until Q4. When i called for service in August, this should have been mentioned to me, when the technician came out to perform the install
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Your Home Network
Multiple Service Issues
I’m reaching out regarding a series of issues I’ve experienced with my Xfinity internet service over the past few weeks. What should have been a straightforward setup and address transfer has resulted in multiple store visits, repeated equipment issues, account problems, and a significant amount of
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Customer Service
Hello @user_eyvutbqqqqq, and thank you for reaching out on our Xfinity Community forums. I can definitely understand wanting to access your local channels while you're away from home, especially when you're using a device like a Fire TV Stick or Fire
TV Go channel issue
I have Expanded Basic cable and I used to be able to watch NBC through the Xfinity Stream App, but 3 days ago I started getting a message the “there is a location issue “ and I can no longer watch NBC. It comes up as a TV Go channel.
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Got it! user_fd8d8a. We can check what other options we have available. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign I
4kDvr availability
I want to stay with my 4k DVR but having lots of freezing, error, can’t connect, etc. I put in a service call and the guy that came did not have a replacement DvR on the truck. He wanted to install 3 streaming boxes. For me and family we want to stay with the DVR but it appears they are being discon
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Hello @user_xbw1h6, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
XfinityChelseaB
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12 hours ago
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1
Moving service to new address
I want to move my service to a new, nearby address. But the link to start my move online doesn't work. I've tried to get in contact with a live agent, but no luck so far. I'm hoping a live agent will get in contact with me to help resolve my issue.
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