Xfinity Community Forum

Thank you for reporting back to us @user_0g1634, and letting us know that exchanging your cable DVR box resolved your issues, we appreciate it. Do you have any other questions or concerns our team can help with?

XfinityAlyssaA

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8 hours ago

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Error message something went wrong

Whenever I try to watch anything on Paramount + the program (any and all programs) stop after a few minutes with this error message : Error Something went wrong. Please try again later. I click the OK button and try again. I continue the program and a few minutes later the same message pops up. This

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Billing Discrepancy - $182 Quote from Phone Agent Not Honored

"I am a long-term customer. Today at 1:00 PM, I finalized an agreement with a phone agent for $182/month (1 Gig + Popular TV +phone + optional HBO for addl. $7.50). The order was not finalized properly and I'm now being quoted $219. I need an Official Employee to review the phone logs from today and

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Billing

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@user_v07758 Hello, Thanks for reaching out. We can look into this for you and figure out what's going on with the orange cable that needs to be buried. I do want to add things such as weather conditions do cause these request to take a bit longer.

XfinityKam

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8 hours ago

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Cable needs to be buried

An orange cable is going across my entire yard and needs to be buried. The tech said I would be contacted in a couple of weeks, but it’s been much longer. Who can I contact to get this scheduled?

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M

So what are new account options?

Miguel650

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8 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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This is a lie. You know this

user_wjihcf

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8 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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@XfinityMelinda Fix the problem

user_wjihcf

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8 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

user_buyzab Are you referring to a separate subscription? The official, standalone ABC app was discontinued in September 2024, but ABC content remains available via ABC.com, the ABC News app, and various streaming partners.

XfinityDilary

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8 hours ago

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Scripps ABC

If Xfinity can not provide ABC in our channel line up then will we get a reduced rate for our package?

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Not fixed by opening day. I'm gone. Period. End of story.

user_wjihcf

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8 hours ago

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M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Cable needs to be buried

An orange cable is going across my entire yard and needs to be buried. The tech said I would be contacted in a couple of weeks, but it’s been much longer. Who can I contact to get this scheduled?

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Customer Service

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Hey @user_t96h6n, Thank you for taking the time to reach out. We most certainly can help see what available options are being offered. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen a

XfinityDemitrius

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8 hours ago

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I need help adding a second home internet line to my account for a total of 2 locations

Hi, my daughter's roommate is moving out and she's looking to get an internet plan. I wanted to see what the options were for getting her a new line, at a separate address, in a different state (NH and PA).

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Thank you for working with us on our Community Forums @Liverpoolfanster, We’re glad we were able to answer your questions regarding your movie rewards. If there’s anything we can assist with in the future, please don’t hesitate to c

XfinityAlyssaA

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8 hours ago

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issues with the last 2 membership freebie movies not showing up after i claimed them

I claimed the freebies for the movies game night and miss congeniality. so far neither have shown up in the purchases section of the Xfinity steam app or website. so don't know what is going on. my understanding is that after you claim it they should show up in the purchase section within a few hour

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

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I need help adding a second home internet line to my account for a total of 2 locations

Hi, my daughter's roommate is moving out and she's looking to get an internet plan. I wanted to see what the options were for getting her a new line, at a separate address, in a different state (NH and PA).

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6179 N Lincoln Ave, Chicago Xfinity experience

I am moving Internet and mobile providers and had a great time working with Mark. There were a few hiccups on the end of my current Internet provider but he was very helpful every step of the way! Would recommend this location and Xfinity to everyone I know, 10/10.

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Customer Service

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They decontent, lowered their cost and sheep fall in line. Why would settle? They are a monopoly. Did your monthly go down as their cost went down with not providing service? Hate this company.

user_1cmj4x

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8 hours ago

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I want access to WXYZ again!

I pay for a the service and I want access to WXYZ. If not restored, I'll explore other companies.

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Dvr problem

Why did shows recorded just disappeared

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X1

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They are collecting from customers for providing abc/wxyz yet not paying them as all are acting like children. Pay for service, not provided. Pay scripts? No. Comcast/xfinity making more money and crying to customers. Lower my bill

user_1cmj4x

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9 hours ago

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WXYZ

I'm dropping my cable right after NBA season if you still do not show WXYZ by then.

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More Sports and Entertainment Package and ESPN Unlimited

If you cancel the More Sports and Entertainment Package will ESPN Unlimited also be canceled? When I tried this online it showed this and I did not completed order. If I do not need More Sports and Entertainment will I receive ESPNU and ESPN News through the Unlimited plan? Thanks

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Channels and Programming

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I think this is ridiculous. I already pay so much money for cable and you can't figure out how to keep the channels accessible. So will this better deal profit you or cut my bill down? It's certainly not going to get me a credit.

user_66e08d

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9 hours ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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Same here. And now, the NFL network is gone, same thing. If I keep losing my channels, I might as well cancel, too! Companies worth billions fighting over money, and the consumer loses...

vikingsandpinto

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9 hours ago

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fox

Return Fox Channel to Xfinity programming

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Congratulations on your marriage! Thanks for meeting us here in our Forums Community, @user_ebnnga, about changing your name on the account. We're happy to assist. You can either go to your nearest Xfinity Store with your government issued identifica

XfinityLinda

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9 hours ago

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Xfinity support

Need to change last name due to marriage

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