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Conflicting messages from chat representatives
When my bill was doubled, I immediately reached out and spoke with a representative via the chat function. They were very helpful and we got my bill back down to a manageable amount. They made me pay the full amount but assured me I would be given a credit for this. They also explicitly told me that
Question
user_blizrg We are happy to help and if we need to submit a ticket for our Xfinity mobile team to investigate deeper we can do that too. Please first start by sending your full name and complete address via out DM. How to Send Us a Direct Messa
Ongoing Billing Issue – No Refund Issued After Multiple Contacts
I am dealing with a very frustrating billing issue with Xfinity Mobile and I’m hoping someone here can help escalate this. We purchased an iPhone online through Xfinity. The credit card was charged over $1,000, but the charge never appeared properly in our Xfinity account. Here’s what happened: We p
Question
user_8xk90q That feature is technically not activated until after your first post. If you log out and then log back in, you should see that option available.
Conflicting messages from chat representatives
When my bill was doubled, I immediately reached out and spoke with a representative via the chat function. They were very helpful and we got my bill back down to a manageable amount. They made me pay the full amount but assured me I would be given a credit for this. They also explicitly told me that
Question
@XfinityKassie I don't know if the toggling is what did the trick, or maybe it was my removing the Comcast account and then adding it back to Outlook - but I seem to be up and running again, in either event.
outlook stopped connecting to comcast
When I got home from a vacation on 2/25/2026, I discovered that MS Outlook can no longer connect to Comcast and that somehow New Outlook got loaded on to my PC. (I live alone, so no clue how that happened.) When I click Send-Receive, an error message displays the error code 08x00CCCE "Cannot connect
Question
Of course it's up to me to do this. Where is this "Direct Message" icon?
Conflicting messages from chat representatives
When my bill was doubled, I immediately reached out and spoke with a representative via the chat function. They were very helpful and we got my bill back down to a manageable amount. They made me pay the full amount but assured me I would be given a credit for this. They also explicitly told me that
Question
Ongoing Billing Issue – No Refund Issued After Multiple Contacts
I am dealing with a very frustrating billing issue with Xfinity Mobile and I’m hoping someone here can help escalate this. We purchased an iPhone online through Xfinity. The credit card was charged over $1,000, but the charge never appeared properly in our Xfinity account. Here’s what happened: We p
Question
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Billing
We are happy to investigate this for you. Very sorry for the conflicting information. Our team is here to help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at
Conflicting messages from chat representatives
When my bill was doubled, I immediately reached out and spoke with a representative via the chat function. They were very helpful and we got my bill back down to a manageable amount. They made me pay the full amount but assured me I would be given a credit for this. They also explicitly told me that
Question
Conflicting messages from chat representatives
When my bill was doubled, I immediately reached out and spoke with a representative via the chat function. They were very helpful and we got my bill back down to a manageable amount. They made me pay the full amount but assured me I would be given a credit for this. They also explicitly told me that
Question
•
Billing
Were you able to make it in, @user_0gzuqm? I know there is some good spring ball being played today.
chsn
I upgraded my service so that I could watch baseball on CHSN. I have the CHSN app on my TV but it doesn't open and I don't know how to log in to get it started. Anybody know hos to do this?
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Thank you.........................
chsn
I upgraded my service so that I could watch baseball on CHSN. I have the CHSN app on my TV but it doesn't open and I don't know how to log in to get it started. Anybody know hos to do this?
Question
Concern moved here to the Community Center help section.
Remove me from Community Forum
Accidentally signed up for the xfinity community forum please remove me from this forum.
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YW @XfinityJeff !
Can someone come out and fix the wires coming into my house?
There are FOUR coax wires coming from the telephone pole to my house, they are hanging so low someone is going to hurt themselves. This message serves are written notice. If anyone hurts themselves in the future and sues me, I will be suing Comcast for damages. You have been notified. I am requestin
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user_0blvwn Even with a closed account in collections you can still return our equipment to any store or UPS location. Once we have it returned the charge for unreturned equipment is removed, and we will update the collection agency that has the debt
Old equipment
I have old equipment that I would like to return but the account has already gone to collections
Question
user_ggmrbm Thanks for creating a post. Our team would be happy to review what offers and promotions are available to you. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the
Lower Bill
Hi, I've been a loyal customer for several years and my internet bill significantly increased recently. The new amount is now out of my budget. I'd like to stay with xfinity, but am considering looking at other providers if I'm not able to get my bill down to a manageable rate. Are there any current
Question
user_ko3yvn Have you also tried the steps above to manage your subscriptions?
cancel a Brit Box Account
Howcan I cancel a Brit Box account? I go to support@ brit box .com to cancel and they sent me to Xfinity to cancel and Xfinity sends me back to Brit Box
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user_jaj75k Our Email Security team has been successful in helping customer resolve this issue. I would reach out to the team as soon as it is convenient for you, so they can get started working towards a resolution.
Temporarily blacklisted IP address
My Comcast account has been blocked. Apparently it was hacked and, even though I've changed the password, it hasn't been restored on my laptop. On my iPhone it tells me the password is incorrect for the IMAP account...after I changed the password. I tried to get help through the phone tree and I was
Question
I am trying to set up an online account for an existing Xfinity customer who would like to do automatic withdrawals, instead of writing checks. She has no cell phone or internet, but does have an email. I cannot use my cellphone as ID because I have
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Setting up an online account with already used phone number
I've contacted chat individuals and spoken to a specialized team to simply help set up an account online for service that I have. I have spend at least 2 hours in total on chat/phone. The problem is that, when I try to set up an account online, the system informs me that my phone number is already b
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