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Representative during outage
I am not even in an outage but each time i try to talk to a representative about a totally different issue I get hung ip on by a automated system. The Xfinity assistant is the worst thing imaginable. I am about done with xfinity and their terrible customer service.
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Customer Service
Excellent news, @WheelHouse! Did it just work when you tried again or were there specific steps you took to resolve this? Others may benefit from your knowledge that are having a similar concern. <Edited: Punctuation>
Peacock Premium plan activation
I am trying to Finalize My Account. I put in all the required information. When I hit the Yellow "Finalize Account" Bar, I get a red error banner that says, "Sorry, there's been a problem. Please try again."
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Xfinity Says I Owe $643 — Xfinity’s Own Bill Says $0
Hello, I am an Xfinity Mobile customer trying to update my shipping address and order a new phone. My order is being blocked because an old, inactive internet account is showing a $643.52 balance, but I cannot see what the charges are for and I believe this is an account-status error. I moved from C
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Billing
Thanks for reaching out through Xfinity Forums, @user_y04z4f! What are you seeing when you look under call forwarding? Are you seeing the Advanced Call Forwarding option?
disable voice mail
I have made past requests for you to disable my land line voice mail. I prefer the telephone voice mail, as I am missing important calls/call-back because they go to my landline voice mail.
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Here we go again...
I had a payment arrangement scheduled for today 5/27. My mom needed surgery 5/26 so I reached out to customer support on 5/23 asking for more time. The agent said they would cancel the 5/27 payment and reschedule for 6/12. I specifically asked about today's payment being 100% canceled and service in
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Billing
I have no Rings option either on the web or on the cell phone app Under call forwarding and advanced Options I can't find if they've moved it somewhere or if it just disappeared please advise
disable voice mail
I have made past requests for you to disable my land line voice mail. I prefer the telephone voice mail, as I am missing important calls/call-back because they go to my landline voice mail.
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Great! We can most certainly help get that work order created and scheduled @user_ywb3qs. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfini
Coaxial outlet install
The room I would like to have my router in does not have a coaxial outlet. I was hoping to schedule an appointment to have an outlet installed
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@XfinityDemitrius yes I would like to schedule an appointment to have a new outlet installed
Coaxial outlet install
The room I would like to have my router in does not have a coaxial outlet. I was hoping to schedule an appointment to have an outlet installed
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Yes, I would like to schedule an appointment to have a new outlet installed.
Coaxial outlet install
The room I would like to have my router in does not have a coaxial outlet. I was hoping to schedule an appointment to have an outlet installed
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Thank you for reaching out and creating a new post sksm1986. I see you are doing some work, and you want to check what distance you need to keep from the pedestal in your yard. I'll be glad to help review this further. I see you sent a direct message
construction
[Edited: "Personal Information"] I am looking to extend my driveway and want to understand how close to the xfinity box I can get. I need someone to call me to discuss from the construction team. Thanks.
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When you place an order, we send you the details of the order to review and approve before the order can be completed, @SantanaBanana57. That shows the plan details, pricing, and any additional items like a prepaid card. We also send an email confirm
Gift card 300$
We got a promotion deal. We were supposed to receive a 300$ gift card by now. Still nothing please help
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Accepted Solution
Hey @user_ywb3qs, Thank you for visiting our official Xfinity Forums Community support page. If you would like to install the Xfinity xFi Gateway or cable modem in another room, you would need an active coax outlet. To install a new outlet, we would
Coaxial outlet install
The room I would like to have my router in does not have a coaxial outlet. I was hoping to schedule an appointment to have an outlet installed
Question
Accepted Solution
Coaxial outlet install
The room I would like to have my router in does not have a coaxial outlet. I was hoping to schedule an appointment to have an outlet installed
Question
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
construction
[Edited: "Personal Information"] I am looking to extend my driveway and want to understand how close to the xfinity box I can get. I need someone to call me to discuss from the construction team. Thanks.
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DiscountBelichick Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Su
XfinityVictor
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Xfinity Says I Owe $643 — Xfinity’s Own Bill Says $0
Hello, I am an Xfinity Mobile customer trying to update my shipping address and order a new phone. My order is being blocked because an old, inactive internet account is showing a $643.52 balance, but I cannot see what the charges are for and I believe this is an account-status error. I moved from C
Question