Xfinity Community Forum

Good afternoon @user_ggkw53. It sounds like your promotion may have expired. Our team can take a look at your account to confirm. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct

XfinityRaf

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12 hours ago

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August bill

Why is my bill going up from $87/month, to $113?

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You are more than welcome. Helping is literally why we're here. Let us know if you need more help.

XfinityJeffB

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12 hours ago

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Not receiving verification code emails

This has been happening for a couple years. I don't get the emails from various sites - some I do, some I don't. Some I don't are very important such as the bank, the state retirement system, and my sports team season ticket organization. I called the 888 number I read on other forum messages. They

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Subscriptions

Having issues with Netflix, Peacocks, and Apple TV. Cannot access, each app is stating I have to pay additional when I have the package.

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Channels and Programming

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I've added that filter and will try to get the code again. Thank you.

dc714

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12 hours ago

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Not receiving verification code emails

This has been happening for a couple years. I don't get the emails from various sites - some I do, some I don't. Some I don't are very important such as the bank, the state retirement system, and my sports team season ticket organization. I called the 888 number I read on other forum messages. They

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@user_0fosz2 Are you seeing an error code or message being displayed?

XfinityShawn

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12 hours ago

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I cannot active my Peacock Premium perk

My Xfinity NOW internet profile is throwing a 'No Services Associated' error on the standard portal, which is blocking me from accessing my Peacock activation token. Please manually provision the Peacock Premium reward to my ID. I am Diamond member, but there may be a mismatch between my prior (Post

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@NeilBHome thanks for taking the time to post on our Xfinity Community Forums page. I'd love to do everything I can to look into your damage complaint. Since we will need to verify private information to pull your account up, please send a direct mes

XfinityAbel

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12 hours ago

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Ticket Closed with No Followup

Good afternoon, I had a ticket opened for an exterior damage complaint. Ticket # [Edited - Private Information] The ticket for the damage to my lawn was closed out without anyone reaching out to me and I’m not able to view any information online either. I’d appreciate some communication on this matt

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In that mail filter rules There is already one with the number -23234. What might that be?

dc714

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12 hours ago

to the conversation:

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Not receiving verification code emails

This has been happening for a couple years. I don't get the emails from various sites - some I do, some I don't. Some I don't are very important such as the bank, the state retirement system, and my sports team season ticket organization. I called the 888 number I read on other forum messages. They

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Nothing helps the problem that any xfinity person, google person, or samsung person could find. I switched to t mobile, and I have not had a problem since. My RCS are connected with no issues since the date I switched over the phone. I will only cont

user_9ymbm6

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12 hours ago

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Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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I can’t access Netflix, Peacock, or Apple TV

user_0fosz2

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12 hours ago

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I cannot active my Peacock Premium perk

My Xfinity NOW internet profile is throwing a 'No Services Associated' error on the standard portal, which is blocking me from accessing my Peacock activation token. Please manually provision the Peacock Premium reward to my ID. I am Diamond member, but there may be a mismatch between my prior (Post

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August bill

Why is my bill going up from $87/month, to $113?

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Billing

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I suggest giving these steps a shot. If they do not work, we will have to reach out to the engineers for a deeper dive. To set up an email filter in Xfinity Email, follow these steps: Sign in to Xfinity Email. Click the **Gear** icon and select **Em

XfinityJeffB

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12 hours ago

to the conversation:

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Not receiving verification code emails

This has been happening for a couple years. I don't get the emails from various sites - some I do, some I don't. Some I don't are very important such as the bank, the state retirement system, and my sports team season ticket organization. I called the 888 number I read on other forum messages. They

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Happy Friday irishrose1 👋 Thanks for stopping by our community! I know how crucial it is to be able to access your email at all times, so we definitely want to help get your access back. Can you start by detailing how you normally access your email

XfinitySeth

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12 hours ago

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(Edited: Personal information)

I can’t log into my email

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user_xvtya3 Thank you so much for reaching out for help with our Free Peacock offers. As a NOW customer, you no longer retain your tenure and your diamond level membership unless you keep a core postpaid service active, like cable, your home phone, o

XfinityAmandaB

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12 hours ago

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I cannot active my Peacock Premium perk

My Xfinity NOW internet profile is throwing a 'No Services Associated' error on the standard portal, which is blocking me from accessing my Peacock activation token. Please manually provision the Peacock Premium reward to my ID. I am Diamond member, but there may be a mismatch between my prior (Post

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Hello Ariel2026, thanks so much for reaching out and adding your voice to the conversation here via our Xfinity Forums! When trying to access your email, what are you seeing specifically? Are you attempting to access this via a third-party server lik

XfinityAlfonso

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12 hours ago

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My Comcast email account stopped working

My mail.comcast.net says the server is not responding

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Internet outage and urgent resolution requested

Dear Xfinity Customer Support Team, I am writing to express my concern regarding an ongoing internet outage at my address that has lasted for an entire day without a clear resolution timeline. As a remote worker, reliable internet access is critical to my livelihood. Extended disruptions like this s

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Customer Service

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Music choice not working

My music choice channels have not worked in several days.

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Channels and Programming

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Thank you for going through all of those troubleshooting steps already @user_nyk0pe ! It can be incredibly frustrating when a key feature like the voice button stops working, especially when you have already gone through the trouble of replacing the

XfinityQuemekia

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12 hours ago

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Voice button

Voice button on remote doesn’t work. All other buttons work fine. I replaced with a new remote and same problem. Getting red light when push. I have confirmed in settings that voice is ON.

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I'm checking my email on the xfinity log in page. I don't see a pattern for sites I don't get codes from. The messages don't even show up in the spam folder. If you have any ideas as to settings, filters, or whatever that can help me solve this I'd a

dc714

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12 hours ago

to the conversation:

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Not receiving verification code emails

This has been happening for a couple years. I don't get the emails from various sites - some I do, some I don't. Some I don't are very important such as the bank, the state retirement system, and my sports team season ticket organization. I called the 888 number I read on other forum messages. They

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Hello user_1wo698, thank you for your post and reaching out to us here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to look into this for you. Is your account at your prior account still active? If not, that wo

XfinityJeffB

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12 hours ago

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Xfinity Stream - accessing current account

I set up for a pending move and set up an account for the new address that just has internet. My plan at my current address uses Xfinity Stream to access our TV lineup and recording through a FireStick. When we login for Xfinity Stream we have no TV or recordings (though we do if I login through the

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Thanks @user_fom6oh for letting us know. We're definitely keeping an eye on this. I can certainly understand how frustrating this has been, especially after all the troubleshooting you've already completed. We know how important HBO Max

XfinityCliff

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12 hours ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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