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@XfinityJeff Once again, you are completely contradicting several other Xfinity employees on the existing thread I created almost one month ago.. They keep promising it is an active open ticket that is being worked on, as recently as yesterday and
Can non longer set up manual recordings
This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any
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Transfer service
I transferred my service to my new address and my WiFi is not working.
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Your Home Network
@user_755jlw Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if necessary• Click the "Direct Message
Brand new WiFi loses internet connection every few hours.
Got brand new internet 3 days ago, and already 4 times I’ve had the modem lose internet connection. Most times it just came back after unplugging it, but this last time it has not. And even if it did, it is unacceptable to have to restart the modem multiple times per day. i have made sure it is conn
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Is this text spam or real?
Hi &&&, it's Xfinity Assistant. We've identified an issue with your internet equipment at ## %%%% ST that is affecting your Xfinity services. You may be experiencing slower speeds or connection interruptions and your Xfinity Gateway will need to be replaced. Would you like us to ship you a new gatew
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Getting Started
Dropped 3 Times today when I informed agents that I was terminating service
Got callback 3 times from agents and was disconnected all 3 times. I have terminated my Xfinity service. I informed you 3 times today and have stopped automatic payments. Let me know if you want your modem back.
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Customer Service
Hello, I wanted to update that a Xfinity Technician came out (Aug 26th) and he was very friendly and helpful. Before he did any work these were my readings: My upstream power (~53 and ~54 dBmV). High reading. Downstream power level (~4 - 8 dBm
Connection drops T3 and T4 timeouts
Hello, Since the start of August I have had many service issues with my Xfinity internet. I own my own cable modem. The modem upstream power looks like its maxed out almost and that is when the connection drops as I see in the modem logs T3 and T4 timeouts. Issue: Internet connection T3 timeouts and
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Hi @XfinityJanelle , thank you for the reply. I am still seeing issues. The WiFi works fine most of the time, but once or twice a day it suddenly loses connection to the internet. Usually unplugging and replugging the Coax cable fixes it, or sometime
Brand new WiFi loses internet connection every few hours.
Got brand new internet 3 days ago, and already 4 times I’ve had the modem lose internet connection. Most times it just came back after unplugging it, but this last time it has not. And even if it did, it is unacceptable to have to restart the modem multiple times per day. i have made sure it is conn
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Hello, @user_3nz765. We would be happy to help with this. We responded to this thread on 8/30 with directions on how to send us a direct message, but never heard from you. Please send a direct message to us including your full name and complete stre
Dangerous Cable on SIDEWALK
Notifying Comcast that since they did not keep their word of, coming to Woods Edge Condo complex, Palos Hills, IL, between 1 - 5, to remove the cable that has been laying across 2 of our sidewalks for more than 2 months. Or management company is threatening to CUT THE CABLE AND REMOVE IT. I will be
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Re-paring TVIO cable card
"My TiVo is getting a V58 Channel Not Authorized error. I need a support agent to completely unpair my CableCARD from my account, delete the old entries, manually type in my Host ID and CableCARD ID numbers, and push a cold hit (Validation signal) to the card."
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Channels and Programming
Correction, the station’s programming became terrible. Please help. Miss the classic programs. With all we pay for cable services I would hope you can assist with this.
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
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I am having the same problem, How do I get help for this issue?
Tivo Cable Card issue
Having a cablecard paring issue with my Tivo. Phone support was not helpful. Will try direct message.
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This is absolutely ridiculous. There is a serious situation with Comcast/Xfinity equipment and they are sending me all over the place for a solution. I hope someone directly associated with the company reads this and has the authority to corre
Dangerous Cable on SIDEWALK
Notifying Comcast that since they did not keep their word of, coming to Woods Edge Condo complex, Palos Hills, IL, between 1 - 5, to remove the cable that has been laying across 2 of our sidewalks for more than 2 months. Or management company is threatening to CUT THE CABLE AND REMOVE IT. I will be
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waiting on eSim
I just transferred my service to Xfinity via a live chat agent. We're through talking, but I have no notification to "set up cellular". It's been about 30 minutes. Does it take a while to receive it?
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Plan
Is / are the light / lights on the modem lit steadily, or are they blinking (what color)?
EG
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Transfer service
I transferred my service to my new address and my WiFi is not working.
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