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@user_eqlpbh Let's review your account for that service interruption and then I can assist you with that credit. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necess
Total Outage, No Restoration Until 5 PM — Requesting Credit and Escalation
I am filing a formal complaint regarding a total internet outage at my account, with no restoration until 5 PM. This is a service failure I am paying for and not receiving. I am documenting this outage with a timestamp and requesting a service credit for the full downtime. If this is not resolved an
Question
@XfinityThomasC So I followed all the steps that you outlined And this is the response I got when I submitted the request.
Total Outage, No Restoration Until 5 PM — Requesting Credit and Escalation
I am filing a formal complaint regarding a total internet outage at my account, with no restoration until 5 PM. This is a service failure I am paying for and not receiving. I am documenting this outage with a timestamp and requesting a service credit for the full downtime. If this is not resolved an
Question
Greetings, user_34xrej! We appreciate you bringing your XFINITY Voice removal request to our attention. We understand it is important to only pay for the services you are using to keep your plan tailored to your needs and budget. You have reached the
Cancelling Xfinity Voice
I'd like to know how to cancel Xfinity Voice, as I've no use for this service at this point.
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New phone service
Schedule for service on July 24th and was told appt for Aug 6th. No one called or showed up. Went into office and was told would get a call with 48 hrs. They set a new appt for Aug 25th. This is rediculous that it will be a month for my 95 yr old grandmother and still doesn't have a landline.
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Customer Service
user_tws7jc Welcome to our community forum! Although we are sad to see you go, you've reached the perfect place to get help managing your Xfinity account and services. Please send us a direct message with your full name and complete service addr
Cancel Xfinity Internet Service Online - Minnesota
Hello, I am trying to cancel my Xfinity internet service but the only option is to Schedule a Call or Visit a Store. I live in Minnesota and we have a Click to Cancel law (Minn. Stat. § 325G.59) which means it should be as easy to cancel a subscription service as it was to sign up. I cannot find any
Question
Never using xfinity ever again after this year
I was forcefully forced into purchasing Wi-Fi through Xfinity after I set up my electricity and I was told false information that my electricity wasn’t going to work unless if I had Wi-Fi with Xfinity. The sales representative selling me this sold me misinformation and I’m very upset about it becaus
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Xfinity Internet Service Online - Minnesota
Hello, I am trying to cancel my Xfinity internet service but the only option is to Schedule a Call or Visit a Store. I live in Minnesota and we have a Click to Cancel law (Minn. Stat. § 325G.59) which means it should be as easy to cancel a subscription service as it was to sign up. I cannot find any
Question
I need to find my phone and dont have access to my icloud account Can xfinity ?? mobile find a phone through locating service
Lost phone
I lost my phone and need to replace it. The phone number is [Edited: "Personal Information"]
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Closing old thread
Unable to access Xfinity Voice account via web
On February 9, support ticket CR****** was entered for an issue with my Xfinity Voice service that has been ongoing since my move on January 5. According to the level 1 support person I spoke with today, no progress has been made in researching or resolving this ticket. The move was poorly handled,
Question
user_qjswem Good afternoon! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "D
Being Double Billed for an old Account and new account after speed upgrade
I need help for being Double Billed for an old Account and new account after speed upgrade since June 2026. Xfinity messed up and ended up having 2 accounts on my address. I called Xfinity customer service and the agent looked it and said they fixed everything but I was still double billed since the
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@user_eqlpbh it is the same for customer service representatives when applying for the credit. We also wait for the issue to be resolved before placing any credits on the account. I can keep this conversation open and set a reminder to follow up with
Total Outage, No Restoration Until 5 PM — Requesting Credit and Escalation
I am filing a formal complaint regarding a total internet outage at my account, with no restoration until 5 PM. This is a service failure I am paying for and not receiving. I am documenting this outage with a timestamp and requesting a service credit for the full downtime. If this is not resolved an
Question
Cancel Xfinity Internet Service Online - Minnesota
Hello, I am trying to cancel my Xfinity internet service but the only option is to Schedule a Call or Visit a Store. I live in Minnesota and we have a Click to Cancel law (Minn. Stat. § 325G.59) which means it should be as easy to cancel a subscription service as it was to sign up. I cannot find any
Question
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Customer Service
... trying to find anything about reporting scams and find nothing ... CSA can be reached through the info in https://spa.xfinity.com/contact-us.
Just trying to report a scam
Today I got a scam text that was very convincing. Looked like it came from Xfinity, had a condensed link that might have been Xfinity, told me I was charged $100 when my billing is handled through my apartment community. Obviously I check my bank and Xfinity accounts first because I never click link
Question
user_oebj4y Welcome to our community forum! Thank you for reaching out so we can help with your firmware questions. When it comes to customer-owned equipment, we can send the latest firmware that the manufacturer provides. Although we don't have the
Netgear CM3000 lag and instability
I’ve been trying to get my modems firmware rolled back to the one previously used before V6.01.04, it’s a commonly reported problem and a fixed hasn’t been pushed yet. Xfinity chat support keeps telling me they can only get me their modem and that they don’t control firmware which is a blatant lie a
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@XfinityThomasC good afternoon. It’s been down for at least seven hours so far today. It has not come back up yet. I am aware that I can submit for a credit, but according to the official Comcast website, I have to wait until service is restored to
Total Outage, No Restoration Until 5 PM — Requesting Credit and Escalation
I am filing a formal complaint regarding a total internet outage at my account, with no restoration until 5 PM. This is a service failure I am paying for and not receiving. I am documenting this outage with a timestamp and requesting a service credit for the full downtime. If this is not resolved an
Question
Hello, @user_eqlpbh I can understand how frustrating it is when services are down for an extended amount of time. May I ask what was the total amount of hours for the service interruption? Did you know you could go to our technical support page to re
Total Outage, No Restoration Until 5 PM — Requesting Credit and Escalation
I am filing a formal complaint regarding a total internet outage at my account, with no restoration until 5 PM. This is a service failure I am paying for and not receiving. I am documenting this outage with a timestamp and requesting a service credit for the full downtime. If this is not resolved an
Question
Pjmcclellan Thanks for reaching out to let us know about the issue with the appointment time. I would be happy to check if an earlier installation appointment is available. Please send our team a direct message with your full name and address. To do
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New phone service
Schedule for service on July 24th and was told appt for Aug 6th. No one called or showed up. Went into office and was told would get a call with 48 hrs. They set a new appt for Aug 25th. This is rediculous that it will be a month for my 95 yr old grandmother and still doesn't have a landline.
Question