Xfinity Community Forum

I'm glad to hear that using the VPN has helped make your connection more stable @user_obytoj. To confirm, are you experiencing connections issues on any other devices or games?

XfinityAlyssaA

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14 hours ago

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Desync while online gaming Valorant

During gaming enemies appear to see me before I see them. On my screen I see running headshots and movement speed that is very fast. When I watch the replay they clearing stop, aim, shoot while I don't even shoot at them. I don't have input lag but I think Desync. System is 9800x3d 5070ti and a 240h

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No Thankyou all good.

user_pxssom

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14 hours ago

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Unable to get cell service on my watch

I was on a live chat, but it disconnected

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Thanks for the update, user_wybarh! Sorry to hear about the cost to get around your security software, but I'm glad to hear you were able to regain access! We're more than happy to help in any other way if you need us!

XfinitySean

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15 hours ago

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My cybersecurity software will not allow me to access my account. My bill is due this week.

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So I have been using Nordvpn and my connection is more stable and it looks like it is cutting my ping in about half. seems like a comcast server issue or routing issue to me, but Im not expert.

user_obytoj

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15 hours ago

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Desync while online gaming Valorant

During gaming enemies appear to see me before I see them. On my screen I see running headshots and movement speed that is very fast. When I watch the replay they clearing stop, aim, shoot while I don't even shoot at them. I don't have input lag but I think Desync. System is 9800x3d 5070ti and a 240h

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Hello @Nicadolphins thank you for reaching out on our community forum. The storm ready Wi-Fi equipment would fall under the 1-year limited warranty now. Did you by chance fill out the returns and warranty replacement form attached in this link? Retur

XfinityAbby

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15 hours ago

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Unable to returned equipment purchased through xfinity

I purchased Storm ready wifi wifi xtender with xfinity and it only worked for a few weeks last year in march. I been trying to returned equipment for a year. Customer service keeps sending me to corporate store and corporate store sends me back to customer service and they don't assist

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Hello fellow XER10 user, I feel like we're a rare group. I can personally confirm that without splitting bands, my printer has been able to connect. Let's try splitting those bands to see if your printer has an easier time latching onto that 2.4 GHz

XfinityJustinM

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15 hours ago

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Wireless printer not connecting to xer10 router

New XER10 router not connecting to wireless printer

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@XfinityRay My IT guy fixed it. It cost me $300 to access my account.

user_wybarh

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15 hours ago

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My cybersecurity software will not allow me to access my account. My bill is due this week.

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We've had Comcast/Xfinity coaxial cable connected boxes for 20+ years. We were told that the boxes needed to be replaced with wireless boxes @ $15 ea (x5 TV sets = $75 monthly) or we could use the Xfinity Stream app. We chose tha app. Huge mistake.

user_k53gmv

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15 hours ago

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Xfinity stream freezes

My television keeps freezing while using Xfinity stream

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Unable to returned equipment purchased through xfinity

I purchased Storm ready wifi wifi xtender with xfinity and it only worked for a few weeks last year in march. I been trying to returned equipment for a year. Customer service keeps sending me to corporate store and corporate store sends me back to customer service and they don't assist

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Customer Service

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Thanks for posting on our community forums, panama9red. The best way to return the equipment would be to the service center or UPS store near you. For more information on this process, you can visit us HERE.

XfinityDilary

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15 hours ago

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Equipment

I have equipment to return.

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Unfortunately, I did that and the router never reset and I had to get online with Xfinity ap and live person. We had to completely reset everything with a new network name and password. I had to the add every device ( tv’s , ring, ghome, sensi

user_i75kyy

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15 hours ago

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Wireless printer not connecting to xer10 router

New XER10 router not connecting to wireless printer

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Awesome, I'm glad that worked for you and you were able to get the order in! We'll swing back around in a couple of days to make sure you got it setup okay, but let us know if you have any questions in the meantime 👍

XfinitySeth

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15 hours ago

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WiFi Pro Extender battery

Where can I purchase a WiFi Pro Extender backup battery?

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Equipment

I have equipment to return.

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Customer Service

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Hey there user_btowvt, we appreciate you taking time out of your day to reach out through the community forums! You can find steps on how to change the broadcast language and other audio settings through X1 on our support page covering how to Manage

XfinitySean

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15 hours ago

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Help with TV service language selection

Change language from Spanish to English

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Perfect! We will check in with you as well to see how everything is going.

XfinityAbby

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15 hours ago

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

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Thank I ordered my battery.

user_jeshnk

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15 hours ago

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WiFi Pro Extender battery

Where can I purchase a WiFi Pro Extender backup battery?

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I have been engaged in a lagging chat conversation with a live agent for an hour and a half and have yet to have my account verified, my question acknowledged, or to be assured that my account would be looked at. What does it take to get someone to a

user_xn6psl

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15 hours ago

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Agent Retaliation

I need to talk with a live agent. I need to report harassment and mismanagement of my account.

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the Service tech was just here. He ran a new line from the pole to the house. I am going the monitor it for a few days and see if this fixes the issue.

user_ktimqc

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15 hours ago

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

Question

andysc1, Thank you for creating a new post. I'm sorry to hear you are looking to cancel service. I can certainly address any issues you may have, and I can also help stop service if needed. I ask that you reach out privately, so we can cover the

XfinityVianney

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15 hours ago

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Cancel services

I need to cancel my Xfinity services.

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Thank you for reaching out to our team here. I will be happy to look further into any issue with that. Is there an expiration date on that card?

XfinityJohnG

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15 hours ago

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Gift Card Missing Funds

My card had a balance of $8.68, now nothing. Can't get balance. Help

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