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@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by
Large Number of Uncorrectables on download channels
Symptoms: Large Number of Uncorrectables on download channels. Download mode switches from Docsis 3.1 to 3.0 intermittently Upload mode is always Docsis 3.0 CM: Arris SB8200 Standard Specification Compliant Docsis 3.1 Hardware Version: 6 Software Version AB01.02.053.05_051921_193.0A.NSH Cable Modem
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I saw it the moment it showed up and it still said it was available. That was around 9:15-9:30 AM PST. And now it says it's gone but when I was doing all of that testing it was still available.
Cannot redeem gamestop gift card
Hi everyone, I don't know if I'm doing this wrong as this is my first time redeeming the Gamestop Gift Card. I have tried: - Redeeming it on browser - Redeeming it on browser after clearing cache and cookies - Redeeming it on browser in incognito mode - Redeeming it through a different browser - Red
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@XfinitySara wrote; Can you temporarily bypass Comcast DNS for testing? Yes, absolutely. You can manually assign public DNS resolvers (such as Cloudflare 1.1.1.1 / 1.0.0.1 or Google 8.8.8.8 / 8.8.4.4) directly on your computer's network adapter se
DNS / nslookup Problem
I need regular access to government websites in Trinidad and Tobago for work. When connected through my Comcast internet service: nslookup cso.gov.tt times out and does not return a result. However, when I disconnect from Comcast and use my mobile phone hotspot, the exact same command succeeds immed
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I wish I would have seen this post. We also lost all ours too. Hubby manually added them all back...however, he left off some we just didn't watch anymore, but surprise...can't leave them off. He tries to unfavorite them, but when you go through the
missing favorite channel list
Last night (Tues. Aug. 18th, 2026) my husband noticed that our "favorite" channel list is gone. Poof! Just disappeared. What happened? Now I guess we have to go back to put them back on. Why'd this happen? Do we need a new box? ? This morning I manually put the favorites back on, but I want to know
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Concern moved here to the Home Networking help section.
Dedicated 2.4 GHz Network
I have several smart home devices, including a thermostat, that require a dedicated 2.4 GHz Wi‑Fi network. I understand that the XB8 gateway is capable of splitting the 2.4 GHz and 5 GHz bands into separate SSIDs, and Xfinity support documentation and forum responses indicate that XB8 customers can
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user_aylht3 We are here to help. Our team had replied a few days ago to assist, and want to do everything possible to investigate options for you. Could you please send our team a direct message with your full name and full address? Our team can mos
Chat with A live person at xfinity
I have been chatting with a person at some place that has been working for a sub-contractor, and they tried to help me, but they didn’t come through I have had chat with a lot of people that say they can help me with getting my service back on. My name [Edited: Personal Information] I would apprecia
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Thank you for reaching out to our team about that experience. I am sorry to hear about that issue with the agent. I am glad to hear that you were able to resolve that with the phone agent. I can share that feedback about that service center agent if
Customer Service at a store in Branford, CT
I have been a Comcast/Xfinity customers for years. I have never encountered the disrespect that I received at your Branford store. I had to purchase a new phone because my old phone had a virus. That process went fine and I walked out of the store happy with the service and a new phone. However, whe
Question
user_mkj7i6 - Thank you for reaching out to us for assistance. If you have not already please try accessing the Xfinity Stream Portal from a computer or mobile device. After signing in, select Live TV, switch the view to All Channels, and click the s
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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user_io83c8 I'm glad to hear they were able to open an escalation ticket for you to have the concern reviewed!
“Disqualified” from promotion with account in perfect state
So frustrating! I opened an account and activated internet services on May 12th 2026 with a promotion that included a $100 Amazon gift card after 90 days of my account in good standing. Well, it’s been over 90 days and I have automated payment set up that have come out on time every pay cycle and ha
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Same the past few months it has been outage after outage and sometimes its out for multiple days. So unreliable
Consistent outages - not good enough
What is happening? I have had many years of great service by Xfinity but in the last 2 weeks I have had so many outages. - it started with a local area outage (possibly due to weather) - since then, I have had over 10 router restarts and lost connections - followed by another local area outage today
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Great to see! Don't hesitate to use our forums for all your future questions and concerns, take care!
Cable cut from crew working in the street. How to fix?
Hi, Today my tenants reported that the internet was cut - literally. Contractors working for Seattle City Light had big trucks doing some work on the street and the internet cable was cut. I've tried going through the reporting etc. and it's limited multiple choice options that don't let me say what
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I have been trying to get my service back on I had a previous arrangement but I was in the hospital with a heart attack and I had a stroke so it’s hard for me to talk I missed my date by 1 day and now I feel like no one cares. If you can help me plea
Chat with A live person at xfinity
I have been chatting with a person at some place that has been working for a sub-contractor, and they tried to help me, but they didn’t come through I have had chat with a lot of people that say they can help me with getting my service back on. My name [Edited: Personal Information] I would apprecia
Question
I have had my tv and internet turned off because I couldn’t make the payment on the day I was supposed to because I was in the hospital with a heart attack and had a slight stroke while in the hospital I just got home on Saturday I tried to get help.
Chat with A live person at xfinity
I have been chatting with a person at some place that has been working for a sub-contractor, and they tried to help me, but they didn’t come through I have had chat with a lot of people that say they can help me with getting my service back on. My name [Edited: Personal Information] I would apprecia
Question
Glad the workaround (or Comcast fixes) have worked. What irked me most is when I called Xfinity Support, two techs I dealt with, tier 1 and tier 2, did not know or did not share that the Favorites problem was system-wide. Not having this basic info,
missing favorite channel list
Last night (Tues. Aug. 18th, 2026) my husband noticed that our "favorite" channel list is gone. Poof! Just disappeared. What happened? Now I guess we have to go back to put them back on. Why'd this happen? Do we need a new box? ? This morning I manually put the favorites back on, but I want to know
Question
Gotcha, thank you so much for clarifying that for us @user_on6y3t! I would be more than happy to dive into the account further with you. Can you please send us a DM to get started? Please send us a direct chat message with your full name and comple
Universal ticket name correction
Both tickets have my name on them. Who can I contact to request to change the second ticket to my guest's name?
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Hello, @user_4c0c3c. I appreciate you considering our Xfinity Mobile service. Porting your number is not a problem. The service is billed separate from your internet account and the only payment option for our mobile service is autopay. Here's our FA
Veteran
I already get a discount on my Internet and TV programming. I heard that I may also qualify for 2 year mobile plan. I have ATT and would like to keep my phone number. How does the billing work? And does the mobile coverage drop calls? Am I limited on texts?
Question
Customer Service at a store in Branford, CT
I have been a Comcast/Xfinity customers for years. I have never encountered the disrespect that I received at your Branford store. I had to purchase a new phone because my old phone had a virus. That process went fine and I walked out of the store happy with the service and a new phone. However, whe
Question
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Customer Service
Good afternoon user_x9mzjm. Have you attempted to clear your cache and cookies in the web browser yet? I am thinking that should clear up the issue. Thank you for taking time to loop us in on this.
Comcast email won’t send ore receive
Need help with my email. I am not receiving or able to send out. Comcast says it’s not time to transition to yahoo.
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There is no way to apply the discount to an existing account @user_iwqrlq. I wish there was. You can confirm this by clicking on "Pricing & Other Info." You will be able to see all eligibility requirements from there.
Need help applying SheerID Student Discount
I have my SheerID approval email, but the website keeps looping and won't let me apply the student rate to my existing account. I need an agent to help me manually switch my plan.
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
EG
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DNS / nslookup Problem
I need regular access to government websites in Trinidad and Tobago for work. When connected through my Comcast internet service: nslookup cso.gov.tt times out and does not return a result. However, when I disconnect from Comcast and use my mobile phone hotspot, the exact same command succeeds immed
Question