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@Californiadrops Thank you !
Repeated Internet Drops (T3 timeouts and Channel Errors)
I am an Xfinity customer in Lafayette, CA experiencing repeated internet outages for years. My attempts to address the issue hasn't fixed the problems. Over the last 2 weeks, l got more serious about troubleshooting. I have done extensive technical troubleshooting and have documentation that points
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Hi, thanks for the quick response! How do I make sure the Outgoing Mail Server (SMTP) is turned On? Under the Outgoing Mail Server (SMTP) I see *Account: Comcast (Offline) And then as far as my Outgoing Mail settings go: *User Na
Can't send comcast.net email from my Apple Mail app.
I've been using my comcast.net email address for years on my iPhone and Macbook Air, but for some reason about 2 weeks ago, I could no longer send emails. I still receive them, but if I want to send an email I have to log into the Xfinity Web email web server and send it. I did discontinue my Xfinit
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Booth_Michelle Hello, I am sorry you are having issues with your new subscriptions. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed
Page for ASK TOM KARINSHAK
I've searched everywhere, I've failed completely with the infinitely unhelpful "Ask Xinity Assistant", to locate a page on the Xfinity website that allows you to send a message directly to the Office of Tom Karinshak. Where is it, or what happened to it? I was able to accomplish it last February (mi
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@XfinityBrianH Sounds familiar......
WiFi relocate
Hello I think I need to make a appt for tech to come out and move my wifi equip to a different room. Unless I can just do it myself?
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unwanted reminders
I keep getting unwanted reminders for Philly sports programs that I have no interest in, forcing me to delete them. How can I stop this annoyance?
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X1
Hi user_70a781, your Comcast IMAP email password is the exact same password you use to log into your primary Xfinity account or the Xfinity app. Xfinity does not use a separate, standalone password for IMAP or third-party email apps. Yes, you can cha
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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drywall damage to ceiling
Hello, when your technician, Noel, was out here on May 3, 2026 he accidently stepped through the ceiling when he was in the attic, causing the drywall in the ceiling to break and cave in a little bit. He said he reported it to his supervisor, Juan, who I spoke to on May 3rd, at 6:42pm he called me a
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Customer Service
Hello @user_3sv4y8, and thank you for posting on our Xfinity Community Forum! You shared some great details of your email access issue and we apologize you're running into this, especially after everything had been working smoothly. The error you&rs
Can't send comcast.net email from my Apple Mail app.
I've been using my comcast.net email address for years on my iPhone and Macbook Air, but for some reason about 2 weeks ago, I could no longer send emails. I still receive them, but if I want to send an email I have to log into the Xfinity Web email web server and send it. I did discontinue my Xfinit
Question
Hello, I recently called to get support for internet performance issues. While on the call the agent proceeded to inform me that I should trade in my current device(router) for a new one. I was then informed that in doing this I could also rec
Page for ASK TOM KARINSHAK
I've searched everywhere, I've failed completely with the infinitely unhelpful "Ask Xinity Assistant", to locate a page on the Xfinity website that allows you to send a message directly to the Office of Tom Karinshak. Where is it, or what happened to it? I was able to accomplish it last February (mi
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me too. It’s happening again. Tuesday, May 19
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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The problem is back. Last button no longer shows DVR shows. Tuesday, May 19.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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I agree the problem solved itself. But today is Monday, May 19 and it’s happening again
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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user_zaex96 Thank you for reaching out to us here with your questions! It may be possible to move the equipment to a different room your self, it would depend on whether the new room has an activated coaxial cable outlet. To quickly determine if your
WiFi relocate
Hello I think I need to make a appt for tech to come out and move my wifi equip to a different room. Unless I can just do it myself?
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You should still be able to utilize third-party clients as well.
Comcast email transition
I heard Comcast email is switching to yahoo or something??? Do I need to do something? My email ends in @Comcast.net
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On a daily basis I access my email through my MacBook Pro laptop mail program. Will that be a problem?
Comcast email transition
I heard Comcast email is switching to yahoo or something??? Do I need to do something? My email ends in @Comcast.net
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Hi there @jmaiorano! Deleted emails usually reappear due to a sync error between the Comcast server and your email app (like Apple Mail or Outlook). To help us pinpoint why these emails keep coming back, how do you normally check and delete your emai
XfinityQuemekia
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Why do emails sent to junk or delete folders keep coming back to my inbox?
Why do emails that I delete or move to junk keep coming back to my comcast emails, some 2025?
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