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I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T.
I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T. I have called so many times spoken to so many people . Being told there notes about me disconnecting that address but its still open and acting as if I owe money when I don't Why is it so hard for
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Customer Service
$47.94
$47.94 was charged to my card number ending in [Edited: "Personal Information"]. Is this a recurring charge? What is the charge for?
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Billing
Yes I was going to the store. Would i be better off shipping it.
Stolen router
I was away at my father's and my roommate stole my router how would I get a replacement.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Damage pedestal box/water inside box
There is water inside the pedestal box outside my front yard and has caused me to lose Internet, cable and phone service. There is no outage in my error
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Are you looking to have the modem shipped out or pick it up at a local store? If you intend to go to the store, it would be good to bring it just in case.
Stolen router
I was away at my father's and my roommate stole my router how would I get a replacement.
Question
Hello, user_ngs5fb! Thank you for choosing Xfinity and joining us here on the Fourms! We can help with a new coax installation. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon
I need a coax outlet installed
I had recently got Xfinity Wi-Fi and realized that I did not have a coax outlet installed inside the house, I was wondering how I would go about scheduling a technician to come out and install one
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Yes do I have to provide the report to get the other one removed to get a new one.
Stolen router
I was away at my father's and my roommate stole my router how would I get a replacement.
Question
Damage pedestal box/water inside box
There is water inside the pedestal box outside my front yard and has caused me to lose Internet, cable and phone service. There is no outage in my error
Question
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Customer Service
Hi there, @black_napkins. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble making a payment and getting assistance. We can review the account and see if we can help get this resolved. Please send a direct mes
I have been trying to make my payment online like I always do since June 9. My bill was due June 11.
I have been trying since June 9 to make my payment due June 11. The message tells me to visit a store to make a payment. I do not have a store nearby. I started calling customer service on June 9. I spoke to 3 different people that day. I was told I would receive a text when it was resolved. I calle
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I need a coax outlet installed
I had recently got Xfinity Wi-Fi and realized that I did not have a coax outlet installed inside the house, I was wondering how I would go about scheduling a technician to come out and install one
Question
We can take a closer look to provide you with the next best steps, but in advance I will tell you that our team does not have the ability to take payments. Did the folks at the store mention anything as to why the payment issue was occurring, @user_u
Payment
Hi, I closed my Xfinity account approximately two months ago and have a remaining Xfinity Mobile device balance of about $723 that I am attempting to pay. I have visited an Xfinity store, spent hours with phone support, spent hours on chat support, and attempted to access my former account online, b
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I have been trying to make my payment online like I always do since June 9. My bill was due June 11.
I have been trying since June 9 to make my payment due June 11. The message tells me to visit a store to make a payment. I do not have a store nearby. I started calling customer service on June 9. I spoke to 3 different people that day. I was told I would receive a text when it was resolved. I calle
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Billing
@user_cl0v4g Thank you for taking the time to reach out to us here on Forums, I can understand how important this trade in is for you, and I hope to help resolve this. We will need some more information to figure out why you haven't received your tra
Trade in
I mailed my trade-in on April 13 says it was received in Texas April 20 still have not gotten my credit numerous numerous times and keep getting the runaround. Can someone help me it’s getting very aggravating
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@user_4xx71g thanks for letting me know you're using the Xfinity App to attempt the changes, and that may be why it's not able to perform the task. Reviewing the due date change article, it is mentioning doing this process when logging in directly on
When I try to change the billing date, it tells me something went wrong. Why?
I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...
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Good afternoon user_b1e30w. I am sorry to hear you are dealing with that. Have you filed a police report for the stolen device? As for getting a new one, if you do have a local Xfinity Store you could pick one up there. We can also ship one out, it w
Stolen router
I was away at my father's and my roommate stole my router how would I get a replacement.
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I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T. I have called so many times spoken to so many people . Being told there notes about me disconnecting that address but its still open and acting as
user_u7echg
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Canclel/close my account now
Hello I want my xfinity account closed and canceled now. Any and all services should be terminated ASAP. I will not accept a call back. I will not call in. I will not jump through any hoops. Cancel and close my account now please.
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