Xfinity Community Forum

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yeah they are trying to send another tech to my house monday when they already told me there is no signal at the tap. not sure how the tech monday is going to fix anything. I have been on the phone or in chats for days. I still have no internet and n

user_ysff0f

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5 hours ago

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Internet Outage of Over 4 Days

Hello, I am posting here because I am on Day 4 of a total internet outage, I work from home, and my livelihood depends on this connection. I am getting a massive runaround from customer support, local technicians, and automated alerts, and I need an Official Employee to step in and confirm my accoun

Question

Did you move where the cable connects to an outlet? If so, the outlet you moved it to is not active, If you have xfinity home service, you can have only one active drop in your home. If you want to move it, you can either have xfinity co

NoNoBadPuppy

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5 hours ago

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Connecting

Moved router and tv now nothing connects or it says connected no internet

Question

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Oh, I did I also need to extend mobile bill until the 17th of July. Payments will be made in full

user_ylp6z2

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5 hours ago

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Payment arrangements

I had a payment arrangement and xfinity keeps putting through the payment. I know need and extention on both my accounts until July 17th 2026. Both will be paid in full.

Question

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Wait for repairs

I lost my cable and internet several days ago. I was put on a "Wait list".People hardly get a appointment this way. I have to wait 6 more days for a technician to come out. This is unacceptable. Congratulations. You just lost a 30 year customer.

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Customer Service

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I went through the same thing. They are to send a tech to you. But if the problem is else we're you have have to pull teeth to get them to fix the problem. I had call daily and talk to many people. And when I ask for refund for the time down. They to

user_9nwrq3

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5 hours ago

to the conversation:

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Internet Outage of Over 4 Days

Hello, I am posting here because I am on Day 4 of a total internet outage, I work from home, and my livelihood depends on this connection. I am getting a massive runaround from customer support, local technicians, and automated alerts, and I need an Official Employee to step in and confirm my accoun

Question

Hello @user_ylp6z2 We can certainly look into the account and payment arrangements. Did you happen to have autopay turned on? Any scheduled payments set up prior to the 17th.

XfinityMatthew

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5 hours ago

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U

Payment arrangements

I had a payment arrangement and xfinity keeps putting through the payment. I know need and extention on both my accounts until July 17th 2026. Both will be paid in full.

Question

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Payment arrangements

I had a payment arrangement and xfinity keeps putting through the payment. I know need and extention on both my accounts until July 17th 2026. Both will be paid in full.

Question

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Customer Service

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I set up a payment arrangements and xfinity keeps trying to process my payment

user_ylp6z2

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6 hours ago

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Payment arrangement

My payment is due on January 26th however the money will not be there. Is a payment arrangement possible

Question

user_ttyliv Hello! Thank you for reaching out. We assume you are using a modem separate from your router. You will need to set your Network Name again if your router is broadcasting your WiFi signal on its own.

XfinityBenjaminM

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6 hours ago

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Network not working

I put in a new router and my network disappeared. How do I get it back?

Question

Hello @user_45ldiq We'd be happy to assist you with disabling the hotspot access. When trying through the app are you getting an error? If not how far into the process below do you get before running into issues? https://www.xfinity.com/support/artic

XfinityMatthew

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6 hours ago

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Issues disabling xfinitywifi

I would like to disable the public xfinitywifi hotspot that is being broadcast from my gateway modem. I am unable to toggle it off within the xfinity app or the xfinity website. The customer service line wasn't particularly helpful, and I have tried most of the things listed on this forum to no succ

Question

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Dump them. Thier service is terrible and thier prices are too high.

user_iae4cb

commented

6 hours ago

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Still waiting for service

Bought a new house the only internet available today is xfinity so I set it up for install on Feb 28 today is March 15th and still no service a dozen phone calls and hours talking to so called account managers and today they say another week because someone put an error on the order that was told to

Question

@user_0mc0ge Our team is here to help. Does that active log in allow you access? Although you have upgraded your active email address should still work. When did you upgrade and have you tested your comcast.net email address as well as all others fo

XfinityKei

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6 hours ago

to the conversation:

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Redeeming free Peacock Premium

Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond me

Question

user_vvxt1j Appreciate you reaching out! There is actually no way to cancel that, it is auto enrolled, but you do not need to participate in the program if you are not interested.

XfinityTommy

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6 hours ago

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CANCELLATION

How do I cancel my membership/account?

Question

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CANCELLATION

How do I cancel my membership/account?

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Customer Service

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Hi there @user_xefrf8 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. Please send us a direct chat message with yo

XfinityDemetrise

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6 hours ago

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Schedule technician for Xfinity Home Security.

My Xfinity Home security system has multiple unreliable sensors, and I've stopped arming it because I don't trust it. I've already spent considerable time troubleshooting. I'd like to schedule an in-home technician visit. Can an Xfinity Support representative please assist me?. I have been so frustr

Question

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Schedule technician for Xfinity Home Security.

My Xfinity Home security system has multiple unreliable sensors, and I've stopped arming it because I don't trust it. I've already spent considerable time troubleshooting. I'd like to schedule an in-home technician visit. Can an Xfinity Support representative please assist me?. I have been so frustr

Question

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Customer Service

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I'm a 30+ year Comcast customer with Diamond membership level status. I have both cable and internet. Ive been trying to get the free Peacock premium subscription, I responded to the free peacock premium reward offer. I have

user_0mc0ge

replied

6 hours ago

to the conversation:

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U

Redeeming free Peacock Premium

Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond me

Question

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Live agent

I need to talk to someone but the [Edited: "Inappropriate Language"] AI keeps hanging up on me. Canceling service after decades. Company is no longer worth the hassle of service.

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Customer Service

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user_5trcv6 Hi there! Thank you for reaching out to us here on our Community Forum. If you want a remote quickly, you can visit any Xfinity Store, and our team will be glad to get a new remote to you at no cost. Otherwise, we can also ship one to you

XfinityBenjaminM

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6 hours ago

to the conversation:

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l've lost my comcast remote control to my t.v. can I get a new remote?

lost remote comcast t.v. control. Can I get a new one?

Question

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https://www.reddit.com/r/Comcast_Xfinity/comments/yao6rh/comment/itd8lz5/?force-legacy-sct=1

user_yh2wm5

commented

7 hours ago

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IPv6 Protocol and BCOP 690

I have an IPv6 connection, but it does not follow BCOP 690 standards(https://www.ripe.net/publications/docs/ripe-690/). The prefix delegation should be a /56, but my router shows a /60. I cannot change it myself, as I am setting up my big network for AI and do not have access to that setting. [Image

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