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Customer Experience Escalation - Xfinity
I am writing to formally document a series of significant customer experience issues I have encountered with Xfinity. I am also requesting that this message be escalated to the appropriate executive customer relations team for review. As someone who works in the technology industry and operates in e
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Customer Service
Internet not working
Neighbor disconnected my internet cable from post. He says it is connected to his internet through a T-connection. I don’t know why it was done like that but he believes we are taking his internet. I’ve been without internet since yesterday.
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Customer Service
Thank you for the verification. Are you getting any type of error message signing in?
Unable to Access Rewards Account
Hi guys, I’ve been a Diamond member for some time, but I haven't been able to log into the rewards portal for two months now. Please help. Thanks.
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Wonderful Customer Service
I would love to compliment the wonderful service I received from Sabrina M. She was both professional and personal in helping me get the best value plan for my needs and budget. Sabrina has a kind and warm heart that carries over in her approach with her customers. It was lovely having her as my rep
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Xfinity Compliments
Yes, I am trying to access rewards via https://www.xfinity.com/membership.
Unable to Access Rewards Account
Hi guys, I’ve been a Diamond member for some time, but I haven't been able to log into the rewards portal for two months now. Please help. Thanks.
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Movies! Channel
What had happened to Channel 221 Movies! I had it a couple of days ago and now it’s gone.
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Customer Service
Can't get refund.
I returned a phone 5 months ago. It was in time to beat the 15 day time. I returned it to the store in Burlington wa. Apparently they were supposed to give me a receipt but didn't. Xfinity is no help at all. We have been going in circles ever since. How on earth do I ever get this settled?
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Billing
Thank you for reaching out to our team here. I will be happy to look further into any issue with the Diamond membership status from here. Are you attempting to check on those available rewards at the https://www.xfinity.com/membership site?
Unable to Access Rewards Account
Hi guys, I’ve been a Diamond member for some time, but I haven't been able to log into the rewards portal for two months now. Please help. Thanks.
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Need Proof of outage
I am 100% work from home and had an outage today. I did not receive any notification of the outage via text or email. I started my call to xfinity at 4:30 today, trying to receive help to get proof of the outage in the form of an email or a text and after 2 hours on the phone and 5 people later, I a
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Customer Service
damaged Xfinity (Comcast) street pedestal or utility box
damaged Xfinity (Comcast) street pedestal or utility box Meredith rd Forestdale, MA 02644
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Customer Service
Unable to Access Rewards Account
Hi guys, I’ve been a Diamond member for some time, but I haven't been able to log into the rewards portal for two months now. Please help. Thanks.
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Customer Service
2Gbps Plan Speed Problem
I'm having issue with limited download and upload speeds (same as previous when 1Gbps plan) after upgrading to the 2Gbps service. How to send a DM to customer support?
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Your Home Network
I knew it. I sent the direct message and no reply. You guys are just hanging customer out to dry. Unless you can solve it today. Otherwise, I am canceling your service tomorrow without ever signing up again. I am sick and tired of getting unexpected
Agent made unauthorized changes on my account and affected my bill and xfinity refused to put me back on my promotion plan
This is a very frustarting to deal with xfinity nowadays. I spent hours and not getting resolved. An agent made an unauthrozied changes on my account which basically removed my promoation plan and added additional $60 to my bill so it went up from $50 a month to $120 a month. When I called xfinity t
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Complaint about lack of contact methods
I'm writing to lodge a complaint about my experience dealing with Xfinity today. I received a scam email that appeared to be to the email I had registered with Xfinity from alerting me to a password change that I did not request. Naturally I was concerned and quickly changed the account details and
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Customer Service
Does it even ncessary at this point? After spending so many hours of my time without a single resolution. All i get is the agent pretending working and nothing happen. at this point, I am planning to cancel the service. I don't have the time and lose
Agent made unauthorized changes on my account and affected my bill and xfinity refused to put me back on my promotion plan
This is a very frustarting to deal with xfinity nowadays. I spent hours and not getting resolved. An agent made an unauthrozied changes on my account which basically removed my promoation plan and added additional $60 to my bill so it went up from $50 a month to $120 a month. When I called xfinity t
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Certainly, I appreciate you providing those details and we can definitely take a look at the account to investigate this further. May I please ask that you send us a direct message with your full name and service address? Make sure you are s
Agent made unauthorized changes on my account and affected my bill and xfinity refused to put me back on my promotion plan
This is a very frustarting to deal with xfinity nowadays. I spent hours and not getting resolved. An agent made an unauthrozied changes on my account which basically removed my promoation plan and added additional $60 to my bill so it went up from $50 a month to $120 a month. When I called xfinity t
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Wire_nerd21 Thank you for reaching out! Have you tried toggling off and on the access to third-party email programs option? Turn your access to third-party email programs on or off in Xfinity Email
E-mail issues with Apple Mail on Macbook
I’m trying to help my wife with a recent issue with e-mail on her MacBook. For context, her MacBook is a 2019 model running MacOS Sonoma 14.8.4 and her Apple Mail app is version 16.0. She has a Comcast e-mail account. We recently did some updates on her machine, and since then, she receives her inco
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That is the biggest problem. There was no propose plan change is sent to my for review at all until I received an email. I wasn't even calling to change the plan. I didn't accept any new plan. Your agent made changes without my authroization. The fol
Agent made unauthorized changes on my account and affected my bill and xfinity refused to put me back on my promotion plan
This is a very frustarting to deal with xfinity nowadays. I spent hours and not getting resolved. An agent made an unauthrozied changes on my account which basically removed my promoation plan and added additional $60 to my bill so it went up from $50 a month to $120 a month. When I called xfinity t
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Thank you for meeting us here and sharing the info about the damaged pedestal, @user_130233. We'll gladly open a ticket for it. Is this near your home? I'd like to get a street number if possible, so I may identify where exactly on the road the box i
XfinityLinda
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damaged Xfinity (Comcast) street pedestal or utility box
damaged Xfinity (Comcast) street pedestal or utility box Meredith rd Forestdale, MA 02644
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