Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (410.3K)
OK, put these posts into a "direct message" chat. Your heading is incorrect: member since January 2021. I've been a Comcast/Xfinity customer since the mid-1980s.
Getting the run-around
After 3 AI troubleshooting chats, modem reboots and 2 phone calls I finally get to chat with an agent. He said I need a new modem (Xfinity equipment) and scheduled a service technician to be at my house between 10-12. No one has shown up so far. Xfinity AI says there are no service techs scheduled f
Question
user_e58zx4 thank you for using the Xfinity Community Forums page to reach out today. I understand you have had some concerns with your video service while trying to enjoy live events. As an avid sports fan, I fully understand the type of impacts tha
Live sports events keep freezing/hanging
Just about to watch the end of an NFL game when the picture again starts to freeze and hanging. Whenever I watch live sports events, I get hanging picture, audio dropping in and out, and then complete freezing with the black screen. It only happens with this kind of programming. Why is this happenin
Question
@jecht300 Go to xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password. Does your subscription show as "Active"?
Peacock Premium Never Activated
I received an email offer stating that my gig-speed internet package included Peacock Premium at no extra cost and that I must sign up before October 24. I clicked the "Activate Peacock" link in the email and followed the steps to link the Peacock account to my Xfinity account. As far as I knew, I h
Question
I'm sorry the technician was a no-show, user_c7yrby. This is not the experience we would like you to have. We'd like to help, but we'd need to receive a direct message to fully access the account. Did you sign in? To send a Direct
Getting the run-around
After 3 AI troubleshooting chats, modem reboots and 2 phone calls I finally get to chat with an agent. He said I need a new modem (Xfinity equipment) and scheduled a service technician to be at my house between 10-12. No one has shown up so far. Xfinity AI says there are no service techs scheduled f
Question
cbcX Thank you for stopping by for help with accessing your modem settings. We have made some changes where you now have to request access to the admintool options for your modem. It is super easy. Open the Xfinity app and navigate to the "WiFi" tab.
Logging into modem (NOT)
Why can I no longer log into my modem to set up reserved IP addresses?
Question
Thanks, but your link failed. Once again your service technician was a no-show. Supposed to be here between 5-7pm. Internet is still out. Agent agreed this is a glitch, not a random equipment failure. I DO NOT WANT TO WASTE ANY MORE TIME
Getting the run-around
After 3 AI troubleshooting chats, modem reboots and 2 phone calls I finally get to chat with an agent. He said I need a new modem (Xfinity equipment) and scheduled a service technician to be at my house between 10-12. No one has shown up so far. Xfinity AI says there are no service techs scheduled f
Question
Voice mail msg
I’ve had “voice mail msg via phone co.” On my landline phones for years I spent an hr on the phone with customer service who said it was from the answering service we get through Xfinity. We don’t/haven’t ever used it so we had them take that feature off. We still were getting the same message and w
Question
•
Home Phone Features
Yes, I am using the same credentials as I originally used to register. I used a third-party email. I received emails from Peacock stating that my password had been reset (as it seems I already had a Peacock account and needed to reset it), but there
Peacock Premium Never Activated
I received an email offer stating that my gig-speed internet package included Peacock Premium at no extra cost and that I must sign up before October 24. I clicked the "Activate Peacock" link in the email and followed the steps to link the Peacock account to my Xfinity account. As far as I knew, I h
Question
I can’t exactly tell but it’s now going off on its own again.
Xfinity doorbell rings constantly or not at all
Ok so I installed 2 Xfinity doorbell cameras per the instructions. With the white transmitters in the chimebox they don’t chime. Without they do. So we lived without them for a month or so. Now it rings constantly. It went off from 3am on last night. So I re installed the transmitters but now it doe
Question
Cancel service
I have been trying to cancel my service for days with no luck via the live chat, or customer service phone line. This is unacceptable there is no easy way to do so.
Question
•
Customer Service
I'll respond here. I have a HP OfficeJet 5255
HP problems to connect
My HP printer can’t connect to WiFi because MAC address filtering is enabled on my Xfinity router. I need help disabling it or adding this MAC address: [Edited: "Personal Information"]
Question
I appreciate the laugh that you provided me with your rain dance comment, @user_fqgxoc. I use a Roku streaming box myself to enjoy the Xfinity stream app as my Samsung TV is somewhat of an older model. Smart TVs have become a lot more capable over th
Samsung TV app not working
Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B
Question
user_ya3hct Hello, are you still having issues activating Peacock?
Peacock Activation
I am unable to activate my peacock subscription that is included in my 1 GB plan. After clicking the link to activate, I am taken to the Xfinity stream store subscription screen but the subscription doesn't appear. When clicking on the add & manage subscriptions button, it says peacock is already in
Question
@user_b87ef7 You are more than welcome! Here are a few things to check out: Double-check that both devices are on the exact same network (e.g., ensure you are connected to your main in-home network and not a public "xfinitywifi" hotspot).
Casting Issue with Xfinity Stream App on Google TV
Dear Xfinity Support Team, I am writing to report a technical issue with the Xfinity Stream app. I can successfully cast apps like YouTube from my mobile phone to my TV, but I am unable to cast from the Xfinity Stream app to my new TCL Google TV. When I try to cast with the Stream App I don't see th
Question
Hello @user_qyfhn2, thank you for your comment. Are you able to access your Xfinity email from the website? Do you have the Third Party Access Security turned on? Turn your access to third-party email programs on or off in Xfinity Email
Comcast currently unavailable" when adding your Comcast email to iPhone and iPad
Yesterday afternoon both my IOS devices stopped receiving emails from comcast. I tried everything, even went as far as deleting the mail app and trying to reinstall comcast mail service but when I do I get "Comcast currently unavailable". I called Comcast but couldn't get a human on the phone, I cal
Question
Hi there @Ryanod1, thank you for reaching out and providing such thorough details about your setup and the issue you're experiencing. I can certainly understand how frustrating it is to have your streaming interrupted, especially when you've invested
TV Apps Keep Dropping
I just wrote up a very descriptive post to help explain everything and of course the Xfinity site failed before I could save. So I will have to add a less concise description here. Hopefully there are enough details below. We have 3 Xfinity Wifi boxes and we talk into the tv clicker to have apps pul
Question
Hello mpcssapp thank you so much for contributing to the conversation here on our Xfinity Forums! Is this also happening on Samsung TVs as well, or a different make/model of device? Have you attempted the steps outlined above as well for a sol
Samsung
I have 4 Samsung TVs. 2 I removed boxes from about a year ago and went to the xfinity stream app. One is a bedroom tv used minimally and one is a basement tv used here and there on weekends. About two weeks ago, the Xfinity stream app quit working. It freezes on the purple screen with three bubbles
Question
user_ue9oeb Thank you for letting us know you are having issues accessing your email from your iPhone. Is your neighbor's Wi-Fi connection also through us? Do you by chance have advanced security options turned on for your home wifi connection?
Comcast currently unavailable" when adding your Comcast email to iPhone and iPad
Yesterday afternoon both my IOS devices stopped receiving emails from comcast. I tried everything, even went as far as deleting the mail app and trying to reinstall comcast mail service but when I do I get "Comcast currently unavailable". I called Comcast but couldn't get a human on the phone, I cal
Question
Same or similar issue. When I try to activate Peacock it takes me to a page asking me to select a pay plan. Was told I needed to upgrade my modem but still doesn’t work
enbowen
commented
19 hours ago
to the conversation:
0
1
Peacock activation
I have been trying to activate my Peacock that is included with my plan for over a month now. I've talked to over a dozen people over the phone from Xfinity. I've talked to multiple people from Customer Support, multiple people from Billing, multiple people from IT, and no one can help me except run
Question