Xfinity Community Forum

user_c0fa9b Good morning! We appreciate you taking the time to reach out to our Xfinity Forums. I can definitely see how getting slower speeds than subscribed to would be frustrating. I'd like to help turn your experience around with your services, a

XfinityKassie

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9 hours ago

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Inquiry About Early Termination Fee and Service Cancellation

Dear Xfinity Support, I renewed my contract on 05/07/2026 and agreed to a new plan that provides 1 Gigabit internet service for $50 per month. Based on this agreement, I was expecting internet speeds close to the promised level. However, I have noticed that my internet speed frequently drops to arou

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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9 hours ago

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I moved

I moved to a new location

Question

user_khtqcd We completely understand the frustration here, especially when you were initially provided a specific restoration timeframe and then later only saw “as soon as possible” with no additional context. When you rely

XfinityAirelle

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9 hours ago

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“As soon as possible” is NOT an eta update!!!

My Internet abruptly went out at 2:00p. No big deal. Accidents and outages happen. Immediately, the Xfinity app gave me an outage notification for my area, and an ETA to restoration of 5:10p. To add to the current confusion/frustration, the most frustrating outage map imaginable is offered by Xfinit

Question

Hey @user_lgj5tt , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your shipping label. Please check out How to return your Xfinity equipment. This will give

XfinityJanelle

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9 hours ago

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Return shipping label

I had two separate boxes one with a balance,and the other just received. THERE is a block on my account for not returning equipment so I can get my refund from this recent order. I need a return shipping label,tracking#.So I can take and return in person.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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9 hours ago

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“As soon as possible” is NOT an eta update!!!

My Internet abruptly went out at 2:00p. No big deal. Accidents and outages happen. Immediately, the Xfinity app gave me an outage notification for my area, and an ETA to restoration of 5:10p. To add to the current confusion/frustration, the most frustrating outage map imaginable is offered by Xfinit

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My contract is expiring and I like to see if there are any offers

I believe my contract is completed this month and I'm interested in renewing/extending it. I like what I have and plan to use my current modem/wifi.

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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9 hours ago

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Is there any negotiation regarding Internet Essentials?

I have had Xfinity, this time, since 2021. I always made sure we had it and it was up to date. I qualify for Internet Essentials but I am told I would have to discontinue my service for 90 days. Is there any way around this?

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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9 hours ago

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Outage credit

There is a wifi outage i would like a credit

Question

@user_249zgr I would be happy to take a look at your location and see if it is within an enhance upload speed area. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you inst

XfinityDena

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9 hours ago

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Upload Speeds

Hello - I've got a supported (CODA56) modem, and using my own router, however upload speeds seem to be capped at 20-35mbps, whereas I have a Gig down speed. What plan do I need to be on, for faster upload speeds? 20-35up is unusable nowadays depending on use case. Any assistance would be appreciated

Question

user_bea156 We definitely understand where you’re coming from, especially with a more advanced network setup like yours using a Fortinet firewall and separate AP infrastructure. You’ve clearly put a lot of thought into segm

XfinityAirelle

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9 hours ago

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why no windows app for managing our gateway

I am at work. I can VPN into my home network with my Fortinet Firewall IPSec VPN. My phone can't see my Gateway from XFinity because it is not in the VPN. Whose stupid idea was to tie the Gateway management into the WIFI and not an internal subnet? The app on my phone shows no devices because it isn

Question

The concern is not "Home Netwrking" help related........... Topic moved here to the proper help section for assistance.

EG

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9 hours ago

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NFL NETWORK

When are you gonna have the NFL network thing solved. I’m paying $315 or so per month for your services but if you’re not gonna be providing that? you stole the Mariners from us now you’re stealing NFL. You’re gonna have hopefully millions of people leave your service.

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Accepted Solution

@user_joe57 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you

XfinityDena

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9 hours ago

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Account cancellation

Good morning, everyone. I'm wondering how I can cancel my Internet and voice services without being on the phone for an extended amount of time. Thank you.

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I had a voicemail from Infinity that the end was cut off. It said to call back at (877) 259-00?? Can you tell me what are the last 2 numbers of this customer service phone number?

user_f48acf

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9 hours ago

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Customer service phone number

What is the customer service phone number for Xfinity customers

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@user_618hmx Thank you for making us aware this temporary line hasn't been buried via Forums. I would be more than happy to review the work order to see what's causing this delay. Please send a direct message by clicking the chat icon in the upper ri

XfinityRaul

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9 hours ago

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Work order not being completed

We have a work order in place to bury a line that was replace this winter. I requested this the end of April and was told a technician would be out the following Saturday. Saturday came and no one showed so we placed a call again and we're told the following Sunday they would be out. Again no one ca

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Accepted Solution

Account cancellation

Good morning, everyone. I'm wondering how I can cancel my Internet and voice services without being on the phone for an extended amount of time. Thank you.

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Sign-In and Account Management

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user_0drzpq As far as we’re aware, the Xumo Stream Box remote does not contain a separate CMOS-style backup battery like you’d find on a computer motherboard. The remote is powered directly by the removable batteries,

XfinityAirelle

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9 hours ago

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Is there a backup battery similar to a CMOS on the circuit board of a XUMO remote?

I would like to know if there is a CMOS backup battery installed in a XUMO remote. I removed the batteries but curious if there is anything to keep the remote live.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

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Return shipping label

I had two separate boxes one with a balance,and the other just received. THERE is a block on my account for not returning equipment so I can get my refund from this recent order. I need a return shipping label,tracking#.So I can take and return in person.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

0

U

Work order not being completed

We have a work order in place to bury a line that was replace this winter. I requested this the end of April and was told a technician would be out the following Saturday. Saturday came and no one showed so we placed a call again and we're told the following Sunday they would be out. Again no one ca

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2 Home Laptops can't share files after installation of an Xfinity XB* router/modeum

I had an issue with my router at home and replaced it with an XB8, that's all a 1 for 1 switch. All the WIFI worked fine but my 2 Laptops that I always share files with back and forth can't see each other. Nothing else changed except the router and I spoke with 4 employees at Xfinity and none of the

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Your Home Network

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@user_82454w Thanks for reaching out to us, We do apologize for any inconvenience. As a homeowner myself I would not be happy if I had an unburied cable line on my property. You've reached out to the correct team to get this all resolv

XfinityOrlandoM

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10 hours ago

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Underground cable line

Orange cable sitting on my lawn for 3 weeks. It needs to be placed underground. Comcast has not kept me informed on the progress. They say 14 days but it's been 3 weeks. Any advice

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