Xfinity Community Forum

Outage Credit amount

Multiple outages over the last few weeks. How much credit will i see on my bill?

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Billing

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No direct messaging icon present

user_8h9hax

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9 hours ago

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Hulu / My Disney Activato Issue

I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.

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@XfinityKam and they didn't do that at the Anderson, Indiana store on Scatterfield Road.

user_15311c

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10 hours ago

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turning in equipment

I turned in my gateway and extender today after cancelling my internet service. The xfinity c/s person never logged into my account to mark that they had received it. He also said I didn't need to turn my extender in even though I was told on the phone that I needed to. He pulled out a generic form

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@user_8h9hax, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with the Disney+ activation issues. Please send a direct message including your full name and service address, and we can g

XfinityAbel

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10 hours ago

to the conversation:

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Hulu / My Disney Activato Issue

I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.

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Ortnpalms Hi there! Are you still having isues with the email. I am happy to help if so.

XfinityJorge

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10 hours ago

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sending domain comcast.net does not pass DMARC verification

I am trying to send an email to a user @ splendidotucson.com. It gets bounced back with a whole lot of coded information, and then the statements: Reporting-MTA: dns;BN8PR04MB6419.namprd04.prod.outlook.com Received-From-MTA: dns;sender4-of-o50.zoho.com Arrival-Date: Thu, 25 Jun 2026 17:21:17 +0000 F

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Need to order XER10

Hello we have the 2 gig fiber internet but currently have a XB7 and needing the XER10 can we order ?

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Customer Service

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Having the same issue for over a month, tried dozens of times but the "Activate Disney+" purple rectangle button does nothing no matter what link or sign in I try. Chatted many times and talked to a few agents.

user_8h9hax

commented

10 hours ago

to the conversation:

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Hulu / My Disney Activato Issue

I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.

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hawk724 - Hello, and thank you for choosing Xfinity Mobile and reaching out to us for help troubleshooting incomming calls on your mobile device. You've reached the right place! If you haven’t already, here are a few helpful steps you can try t

XfinityThomasA

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10 hours ago

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Dropped incoming calls.

Incoming calls to my mobile phone are being dropped. Sometimes it happens several minutes into a call, other times it happens as soon as I answer a call. I am able to make outgoing calls without any problems. This problem started around two weeks ago. I do have wifi calling turned on.

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Hello, user_k7szfi! We appreciate you posting on our XFINITY Community forum. This is never the experience we want for you. We always strive to ensure your concerns are heard and that any remaining issues are resolved. We would love the opportunity t

XfinityNatalie

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10 hours ago

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terrible service I want my money back

I waited over an hour last nite and supervisor never called. I called today and 3 regular agents said they could help they did not I want a supervisor I want my money back

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@user_15311c Hello! Thanks for reaching out. Each return experience can vary slightly, but in most cases a receipt is provided at the time of return. When equipment is returned, it’s scanned by serial number, which is what links the device dir

XfinityKam

commented

10 hours ago

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turning in equipment

I turned in my gateway and extender today after cancelling my internet service. The xfinity c/s person never logged into my account to mark that they had received it. He also said I didn't need to turn my extender in even though I was told on the phone that I needed to. He pulled out a generic form

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Never-Ending Porting Problems

My wife, son, and I were with Total Wireless. We signed on with Xfinity mobile on Wednesday, June 24, 2026. My wife's number transferred to Xfinity right away, but my line and my son's numbers still have not transferred, and we have been without cellular service since Wednesday. We have been on the

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Network

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The PBS app is one of my apps on XUMO, but I cannot add it to my favorites. Why?

cc_math

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10 hours ago

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Pbs app

Please add the pbs app to your app choices. It boggles the mind that you haven't done it yet! I see threads going back 5 years….?…?

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user_3dvo13 - Hello, and thank you for joining us here on the Xfinity Forums! I’m really glad you reached out for tips on connecting and positioning your xFi Pods to improve your home WiFi experience. I know how important a strong, reliabl

XfinityThomasA

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10 hours ago

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Xfi pod connection issues

How do I connect 2 pods so that they extend my signal linearly, not spoke and wheel, and stay that way. My home has more distance on one side of the gateway than the other. I have tried connecting just one pod (closest to the Gateway), then once that is working, connecting the second pod. One time i

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terrible service I want my money back

I waited over an hour last nite and supervisor never called. I called today and 3 regular agents said they could help they did not I want a supervisor I want my money back

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Customer Service

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This stinks I wished I had new this before I bought a 1000 dollar TV that now I can not even stream a service I pay 240 a month for. I guess I will have to cancel xfinity now.

user_kqwsn2

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10 hours ago

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Request for Xfinity Stream App Support on TCL Google TVs

Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu

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My tv keeps rewinding

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Channels and Programming

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Upload speeds are low after they did service area updates

My current internet plan is 2 Gbps download / 30 Mbps upload. I am getting the 1.4-1.8 Gbps download, but my upload speed is stuck at 30–50 Mbps, which is far below the 300 Mbps I’m paying for and have contractually agreed upon with Xfinity. I am using Xfinity’s XB8 equipment and have also tested on

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Your Home Network

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

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turning in equipment

I turned in my gateway and extender today after cancelling my internet service. The xfinity c/s person never logged into my account to mark that they had received it. He also said I didn't need to turn my extender in even though I was told on the phone that I needed to. He pulled out a generic form

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Comcast Philly Channel Not coming in ?

Our comcast sports channel is not coming in ?

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Channels and Programming

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Greetings @Helpmer1234,Thank you for looping us in on this issue, we're here to help. We'll need to gather some additional information to complete an investigation. Please feel free to send our team a direct message with your full name and service ad

XfinityJustinM

commented

11 hours ago

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Need to return ipad

I was told my iPad would be free. I was charged $33 a month. It has never been op-ed. I tried to return it today. It’s past the 14 day limit. They will not accept it. The agent last night said all would be fixed if I return it today. Not true. I was lied to about the free iPad. I have copies of all

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