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@user_vct30p Thank you for making us aware that you're unable to access the Peacock subscription even after a ticket was submitted. I'd like to help find a solution to this problem you're experiencing. Please send a direct message by clicking the cha
Frustrated! Cannot get my free Peacock Premium reward.
Well, like many others, I'm a Diamond rewards member with the free Peacock Premium reward who CANNOT get it! I had it via the 1 GB internet but on January 20th I changed my plan to the 500 MBS internet along with other changes. My other plan changes moved me up to a Diamond rewards member. Since the
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Incorrect Charge and Invalid Debt Notice from Sequium Asset Solutions
Hi there, I am continuing to receive notices from Sequium Asset Solutions stating that I owe $114.25 associated with an address where I no longer reside. This charge resulted from a delay in canceling my account, despite my having contacted your support team multiple times to request cancellation. I
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Billing
WOW! This same issue just started happening for me - 1/28/2026, on my MacBook. I've purged my keychain passwords. Deleted my mail acount from my Mac. Trying to Re-added it, and all I recieve is the msg: "Unable to verify acco
mac email app can’t no longer access my comcast email
After spending 2 1/2 hours yesterday and 1 1/2 hours today, the technicians were not able to explain why my ability to access Comcast email through my Mac mail app stopped working after 20+ years of flawless synchronization. All the representatives were shockingly unable to clearly articulate what t
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@user_agolld, thanks so much for reaching out to Xfinity Support. I am glad we were able to update the ticket for you. Please feel free to reach out any time if you need us. Take care!
Need to update property details for a work order to bury cable.
I need to change the property details for a work order with the confirmation # [Edited: "Personal Information"] The property details should read that there is a sprinkler system and there is landscaping/trees along the path the cable must take.
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Direct Messaging
Where can I find the direct messaging button to contact Xfinity Support? I don't see it in the upper right hand corner.
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Customer Service
Thanks for the response. I did not ask question. I complaint about Xfinity over charging for streaming. Streaming was by Netflix. You state that I am having issue with Netflix. I do not have issue with Netflix. I have issue with the the Xfinity. Plea
Billing Errors
[Edited: "Personal Information"] I am reporting the billing errors made by Xfinity billing office. I have been comcast customer for over 50 years. In 2024 I subscribed for Netflix streaming service directly. ie. I was paying Netflix monthly charges dierctly. However, from the Xfinity billing Office,
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Greetings, @user_es37900! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting your Z Fold6 unlocked, and I want t
Unlock device on my own bring device to Xfinity.
I terminated service with xfinity as the 1 year mobile service on us was active for internet set up, but internet could not be set up at my home for some reason as too far from the hub drop. I then was told I would have to cancel my cell service, so I ported my number out, but the device (Samsung ZF
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Daboysmom,Thanks so much for your time and for allowing us to help by resolving the payment arrangement concern today with an extension and restoring service as a one-time courtesy. We appreciate you for your business greatly. Please be sure to reach
Payment arrangement
Good morning I'm new to Xfinity and I was to make a payment arrangement for my past due amount but it's not allowing me and I don't know why when I never used the option before. My services have been suspended please can someone help
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Poor interaction with Xfinity representative -> internet outage less than 5 min later
Hello, I had a frustrating interaction with a customer service representative today about an automatic bill credit that was missing from my account. Turns out, Xfinity only gives the credit if you use a checking or savings account to auto-pay, not if you use a credit card. So, if there's ever an iss
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Billing
My transfer seemed to go well at first, but then I could not log back into my comcast.net account after checking my first Yahoo account. I just now got back into it by switching back from the new Yahoo to the old Yahoo, which had my comcast account l
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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The reality is Xfinity is using your power to expand its functions/features to customers. Even you turn off your wifi and set to bridge mode to use your own router/AP, the AP (in bridge mode) still emit 'xfinity' SSID and can login with your xfinity
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Xfinity will not let me into my current address account
Randomly signed me out one day and when i went back in its stuck as my address from 3 years ago as a default and will not let me back into my current address. No matter what i do i went to manage linked accounts there is no option to switch the default account.
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Sign-In and Account Management
@user_89zzif another test 1/29/2026
Internet Tips
Internet From staying connected to friends and family, to working remotely or adding smart devices throughout your home—a reliable, high-speed internet connection is fundamental to modern living. But as the need for robust internet continues to grow, so too can concerns about household expenses. We’
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Hello @user_hz86wt we can help you with your account and services. When you have a chance send us a direct message, so we can take a closer look at everything. You can use the Direct Messaging icon at the top of the page to send your name and service
Cancel my service
Please cancel my service. My bill increased again and I can no longer justify the high price of fast home internet when 5G presents cheaper alternatives.
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jenxteen Hi there! Losing email access on both your iPhone and iPad is a big deal, and we appreciate you sticking with us here. What’s happening now tells us this is not a device issue. The “SMTP server is not responding” mes
Re: iPhone Email - Cannot Send Outgoing Mail
@XfinityAbby I have the same issue and are trying to use the mail app on my iphone
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Good morning @user_sl6tva, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue you had with the rep you spoke too on the phone. It is true that in order to receive a discount
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Poor interaction with Xfinity representative -> internet outage less than 5 min later
Hello, I had a frustrating interaction with a customer service representative today about an automatic bill credit that was missing from my account. Turns out, Xfinity only gives the credit if you use a checking or savings account to auto-pay, not if you use a credit card. So, if there's ever an iss
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