Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (533.3K)
I am having the same problem except we have an active xfinity account and I woke up to the same collection agency hitting both mines and my husband credit where the points dropped. Went to xfinity store for 2 hours earlier and they showed $0 balance
Sent a collection that I am unaware of
I ended Xfinity service at the end of May 2026 and kept getting texts saying I owed equipment back and will be charged even though I already returned it. I called Xfinity multiple times to address these text messages and 3+ employees told me to ignore the message and I wouldn't owe any money. This m
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Promotion Application Failure - Verified Student Account
I am a full-time independent Bachelor's student with an SAI of -5, homeschooling my child. I am a current Xfinity customer who is entirely eligible for the student promotional rate. Your automated checkout system locked out my email address and blocked my checkout because I am an existing customer.
Question
@user_wl08o6 Have you had a chance to see if any of those troubleshooting tips apply ?
restarting router 2 to 3 times a day
Why do I have to unplug/plug in my router 2 to 3 times a day? This is getting quite annoying and frustrating!
Question
@user_wl08o6 Thanks for reaching out to us via Forums regarding your modem issues. How long have you had this problem? Is this your personal modem or are you renting one from us?
restarting router 2 to 3 times a day
Why do I have to unplug/plug in my router 2 to 3 times a day? This is getting quite annoying and frustrating!
Question
Cancel starz subscription
I want to cancel my starz subscription not sure how it was even added but have no way of canceling it on my own and would like it canceled immediately
Question
•
Billing
@XfinityRoberto @DOCSIS1 Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public
packet loss and high power levels "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW" errors on modem
I have issues with a the head end in Roseville California. They sent out an "expert" tech but he couldn't even open the cable box/post thing at the street. Said there were two locks and he could only open one. Well he replaces some of the "filters" things to lower my power levels because it is way h
Question
Xfinity Store Westfield, Mass.
The employee that was working last night (10/02/26) and this morning (10/03/26),at the Westfield, Massachusetts store, was trying very hard! He has a very good attitude though he seems to be in training. Trying very hard to learn, keeping cool, and staying polite to the customers. I was very impress
Question
•
Xfinity Compliments
3 Days of Outages
In the past 3 days there have been outages in my area from 5 hours up to 10 hours at a time. It is now the weekend and not even two hours after the restoration of last night's outage email was sent at 8 am Sat, 10/3, there is yet another outage, expecting to be resolved by "1pm". The last outage sta
Question
•
Customer Service
Hi User1456! We appreciate you reaching out on our Xfinity Forum. Thank you for sharing your positive experience with us. We would love to make sure the representative who helped you is recognized. Can you please send us a Direct Message with
Great service
Just trying to compliment a rep on doing a great job but I missed the survey text message
Question
What do the modem's signal status values look like ? Try getting them here; http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers an
Recurring Intermittent service outage every afternoon from 12 to 4pm
I need to report a recurring intermittent service outage that has not been resolved after three technician visits. My XBB gateway loses its connection to the Xfinity network every afternoon. Internet, TV and voice all stop working, while the Wi-Fi network itself remains visible and devices show " Co
Question
12mo promotional rate ending - options vs switching to another internet provider?
Question
•
Customer Service
@user_l9p4ya Wonderful, thank you for the update! I’m happy to hear that restarting the modem resolved the issue. Are there any other questions or concerns I may address for you?
App has no Internet connection notice
Mobile app has a "no Internet connection" notice but Internet is working fine and Xfinity web site says there is no problem.
Question
user_5gom7j thanks for reaching out to us via Xfinity Community Forums. If you attempt to rewind back to the portion of the game just before commercials then fast-forward again are you able to get past them?
Xfinity App not allowing to fast forward
When a recording is still recording, the App crashes when I try to fast forward. The App works for recordings that are finished, but not while the recording is in progress. This issue has been going for a month. Any fixes?
Question
user_ukv28j thank you for using the Xfinity Community Forums page to reach out regarding your Peacock activation concerns. Have you previously had access to Peacock Premium before?
Getting Peacock error message when I try to activate
Whenever I try to activate the free premium Peacock, it spins for a second and then takes me to a page saying something went wrong. I’ve tried this more than 10 times now. Why won’t it let me activate it?
Question
@user_y5lvdx AFAIK, the single reset button is a dual-purpose button. Depending on how long it is held in, it can be either a WPS button or a factory reset button. Short pushes (2-3 seconds) result in the WPS function. Longer presses (15-20 seconds
Pairing printer
Can’t pair my canon mg5220 printer. Just received my new xb10 router. My network shows up on tje wireless lan list bit wont connect. There was a suggestion to change setting from wpa3 to wpa 2 nit went to the xfinity app and wpa3 is the only option. Looking for a wps button on the router but it only
Question
Hi there @user_4w5gk1. I am glad to hear that your service is working again. Is there anything else we can assist you with today?
Internet is down
Since I got Xfinity service I have not enjoyed it because I keeps going off. Also why is the box in the back bedroom but my TV is in the front of this place?
Question
Random disconnected.
Changed modem and router. Had 2 different techs come check my line. I get alot of error in the modem logs. SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM- Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM- Tons of these DS profile assignm
Question
•
Your Home Network
Community Best Answer
HBO MAX account issue
have the StreamSaver bundle, but when I go to my subscription hub to activate Max, it gives me the error: 'Activate your Xfinity service first for access to streaming services.' My internet is already working. Please have a Tier 2 agent refresh or reprovision my StreamStore entitlements.
Question
•
Sign-In and Account Management
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
5 hours ago
to the conversation:
0
0
3 Days of Outages
In the past 3 days there have been outages in my area from 5 hours up to 10 hours at a time. It is now the weekend and not even two hours after the restoration of last night's outage email was sent at 8 am Sat, 10/3, there is yet another outage, expecting to be resolved by "1pm". The last outage sta
Question