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Good afternoon @user_nubxod and thank you for confirming that you never received an order approval link. Since we do require customers to review and consent to all plan changes, it’s likely that those changes didn’t fully go through. We
Adjust billing
On March 27 called Xfinity Service because of intermittent and full loss of service occuring for several days. We talked to Will and he spent awhile doing adjustments all the while talking to us. He stated he found a great offer just for us. We could upgrade from 400 to 500 with 5 year guarantee for
Question
user_6bb258 Thank you for reaching out! We do have new TV plans that you may like, and they to include the first TV box. Do you watch any TV at all, or use Streaming services?
Remove TV
I would like to downgrade my plan to remove TV and the equipment rental. I never use it. I will return the box to a local retail store.
Question
April 15 - Tax Day - marks 15 days since April Fool's Day and Comcash quit Scripps channels. Direct TV is looking attractive, and may be my new provider when the next bill comes due since we've been told there won't be any credits for the miss
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
@user_5fq2h3 There are a plethora of reasons the serviceability of an address could have been updated on our backend and I can assure you we can get that updated quickly and easily by having us enter a serviceability request to update the address if
My house is not a business location
My house is not now and has never been a business. i do not know why or how you flipped that on me. It may have been when a rep kept me on phone a half hour when i just called to cancel because of rate increase. He may have done that just to aggravate me i an calling this fraud and a scam because th
Question
ESPN Unlimited
Every time I try to access ESPN Unlimited content through the ESPN app I get sent to a page asking me to look at options to purchase a plan even though I am signed into my Disney/ESPN account and signed in through my cable provider (Xfinity). I have logged out of both and logged back in, have comple
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Customer Service
He did not send anything to us.
Adjust billing
On March 27 called Xfinity Service because of intermittent and full loss of service occuring for several days. We talked to Will and he spent awhile doing adjustments all the while talking to us. He stated he found a great offer just for us. We could upgrade from 400 to 500 with 5 year guarantee for
Question
@Molly48124 I have found that they are blocking emails from GMail. And that is the problem at least on my account anyways. I had to go up 3 levels and have them even tell me that it's on the other peoples end as the VPN's were blocked as spam etc. I
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
Question
@AL73 I have found that they are blocking emails from GMail. And that is the problem at least on my account anyways. I had to go up 3 levels and them even tell me that its on the other peoples end as the VPN's were blocked as spam etc. I had one per
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
Question
Service outages multiple
I have had xfinity internet for my business for the last several years. We switched our cell phones over as well, just recently. Ever since then, we have had multiple service outages. I cannot get anyone on the phone when I call. I am ready to cancel BOTH services at this point. It is ridiculous to
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Your Home Network
@user_n4oroa Thanks for reaching out to us regarding your internet service. I know how important internet service is to the home, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complet
Modem set up issues
I jave set up my modem as instructed, however my light has been blinking orange for close to 30 minutes now. I have tried power cycling and then relocating when powercycling didnt work. Unfortunately, i still cannot get a solid white light.
Question
Xfinity employee fraud
I open a mobile line with a trading in my old phone, promise I will receive shipping labels in the mails to returning old phone for credit, been waiting but no label, go back to the branch and find out there is no trading is made with the new phone purchase, and nothing they can do. Now I have to pa
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Devices
Good afternoon @user_dx0s20, and thank you for reaching out to us on our Community Forums—we appreciate you contacting us. We can certainly assist with applying a credit for the service interruption you experienced. To get started, please send
Outage Credit
The outage for April 13th through the 14th is not listed here. I'm looking for an outage credit. [Edited: "Personal Information"]
Question
@user_n4oroa My question ? Please reply right here in your topic on these public help forums. Thank you.
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Modem set up issues
I jave set up my modem as instructed, however my light has been blinking orange for close to 30 minutes now. I have tried power cycling and then relocating when powercycling didnt work. Unfortunately, i still cannot get a solid white light.
Question