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Need to speak with a human about a security problem
I have a security problem question and I need to speak with a human being [Edited: "Personal Information"]
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Customer Service
@user_6cd9b4 Any resolution? have the same problem as me, has spent 14+ hours on the phone with Xfinity, and still no resolution! I've done everything imaginable multiple, multiple times, I've had the Xfinity rep and t
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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Hi there User_362591, thanks for joining us here in the community forums! We'd be more than happy to dig in to see what may be causing the issue. Please send us a direct message with your full name, name on the account (if different), and service add
Severe inbound packet loss only when connected to EA anti-DDoS Apex servers (wired Xfinity connection)
Hi Xfinity team, I’m experiencing severe and persistent packet loss specifically when playing Apex Legends, and after extensive troubleshooting, this appears to be an upstream routing or peering issue that occurs only when traffic is routed through EA’s anti-DDoS–protected Apex servers, not a local
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OMG! I started reading the problems with activating my Disney+ Hulu bundle, included with my subscription, and was shocked how many people have the same problem as me, has spent 14+ hours on the phone with Xfinity, and still no resolution! &nb
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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CM3000 Signal Distress: High Upstream Power (52dBmV) and Excessive Uncorrectables on OFDM. Multiple T3 Timeouts.
I am seeking a technician visit to investigate a likely "outside plant" or "drop" issue. I am using a Netgear CM3000 on the Next Generation (Mid-Split) network. The Issue: Severe OBS dropped frames and latency spikes, resulting in very unstable streaming quality and in-game performance issues. My mo
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Your Home Network
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Deactivate my xFi Pod from a closed account
Can you please advise my how I can deactivate an xFi Pod that I purchased from my recently closed account?
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Xfinity system suspends early?????
Evey time i get an extension to pay the date given is not honored suspends my mobile service one day early! What is going on??? This happened 3 x and last time i called to check what time of day i would get suspended. Rep offered new plan i DID NOT ASK FOR but system suspended my service before paym
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Billing
Hello @user_hcv5zq! Thank you for taking the time to post on our Xfinity Forum community.❤️ We definitely want to make sure you’re able to enjoy Peacock Premium on all supported devices, not just our Xfinity Flex box. Once activated, Peacock s
Peacock subscription not registering when I activate due to moving
Hello, I have been unable to access my Peacock premium across multiple devices due to a recent move. It is only actively working on the Xfinity flex box and won’t work on any other device such as a phones or other TVs in the household.
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Installment Plan
Hello, I chatted with a rep who did a payment arrangement at the end of the month to avoid me being disconnected. I am out of work temporarily and going through physical therapy as I fell of an Oil Truck. I am trying to be pro-active and get on an installment plan, At this point I am going to return
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X1
Account linked to another Peacock
When I try to activate my peacock account it says “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_f14834b” and I do not know what email it is
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Xfinity Stream Website
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.
login assistance
Hi there, I'm unable to login into my account. Why did you lock me out? I want to retrieve a copy of my invoice.
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
Never got my prepaid card in the mail
Been dealing with this for 3 months now. I finally requested a paper check per the information on xfinity website and wrote a letter explaining everything still can't get my refund resolved. This is my money and it needs to be returned to me!"
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You guys are the worst. You call us members? Really? Members of what? A company with lousy service? A company that can’t negotiate contracts? A company that is losing business by the thousands here in south Florida? The absolute worst in the history
file a complaint
Last year I acquired a iPhone 17 from Xfinity and traded in my Samsung S22+ for a 500 credit. But I did not receive the monthly trade in credit yet. I tried many many times to contact Xfinity and [Edited: "Personal Information"] ticket said it was solved and closed but I called back the accounting t
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the TV help section.
Pixelation problem
We have a pixelation problem which seems to follow the main Xfinity box around. I have exchanged the box once and it continues to pixelate. I have moved the box to 3 other tvs and it does the same thing on all. The odd part it only pixelates on a few stations and no other stations or streaming apps?
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@user_dg8gvh thank you for reaching out on our community forum. What exactly is popping up on your screen? Are you seeing your Xfinity ID as the username? Are you just seeing ads?
XfinityAbby
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email
Why can't I just get to my email without all of the crazy things coming up. I have never had this stuff before, along with a weird username that I have no idea where it came from!
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