Xfinity Community Forum

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I also have an issue with this promotion. I was sold the promotion based on using it as a standalone line(phone calls without IPhone nearby). But after receiving both watches (mine and my wife’s) neither will work as standalone device and Xfinity won

user_e15lyz

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6 hours ago

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Apple Watch Promotion

Hello Xfinity Support, I need assistance with an Apple Watch promotion issue involving two devices received under the $300 off / $300 watch offer. There are two separate concerns: 1. My wife’s watch At the time of purchase, we were told she could simply pair the watch to her iPhone and choose not to

Question

X class internet and Docsis 4.0 with XB10

I noticed they have been doing work on the street. They put a new amplifier and nodes in my housing development and then put spooled more fiber up on 2 telephone poles on the entrances in our neighborhood last month. Last week a contractor was putting the fiber into the nodes. Does that mean we are

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Your Home Network

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There is no checkbox i can see in my account, under Security, to allow third party access.

user_12s5zz

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6 hours ago

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Apple mail unable to access Comast email

All my apple devices no longer communicate with Comcast email. I can access my Comcast email via internet on Safari but not using the Apple mail app. Have been using apple mail to access Comcast email for decades.(Diamond) Tried to use chat to work through this but don't have the patience with restr

Question

Same issue with Outlook and Apple mail on iPhone. Xfinity/Comcast definitely has a problem and it's infuriating to get run around answers.

jrmii

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6 hours ago

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3rd Party Email Apps No Longer Working

Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor

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i get the same message as well.

user_uont6k

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6 hours ago

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Peacock premium "Something unexpected happened"

I have tried to activate my peacock premium subscription multiple times and each time when I click the activate button I get a message that says that something unexpected happened and if the problem persists to try again later. I was on the phone with support and originally thought that the issue wa

Question

@user_zq9n8p We appreciate your feedback. If you need assistance, please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist.

XfinityLinda

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6 hours ago

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Cancel service

I need to cancel my internet service (I am moving). I just need to know the process for cancelling on the date that I move out (expected to be on June 15). How do I coordinate the cancellation to occur on that date? And can I drop off my equipment at a local xfinity store once this is done?

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Not eligible for a credit?

I called to upgrade a phone on my account and was told I was ineligible for a $200 credit on the upgraded device because my credit score wasn't good enough. My credit score was good enough to purchase the phone at full price though. I am very disappointed with Xfinity. I have been a customer for ove

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Devices

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This sums up Comcast so well. Their ability to provide service [Edited: "Language"] on every level. Comcast is pathetic.

user_zq9n8p

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6 hours ago

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Cancel service

I need to cancel my internet service (I am moving). I just need to know the process for cancelling on the date that I move out (expected to be on June 15). How do I coordinate the cancellation to occur on that date? And can I drop off my equipment at a local xfinity store once this is done?

Question

Good afternoon user_srrpc0. When you are logged into your Xfinity account online, if you click here it should bring you to your Xfinity Membership Benefits. Please let me know if this helps.

XfinityJon

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6 hours ago

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Rewards

How do I see my rewards

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clee101 I appreciate you confirming that the appointment is scheduled for later this week. I will follow up on Friday to make sure your Xfinity service is delivering the speeds you rely on. If anything comes up before I reach out, please reply to thi

XfinityEmilyB

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6 hours ago

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Why?

First, Why am I paying for 1000Mbps internet service and only am getting 100Mbps? If you ordered a 10 inch sandwich and only got 1 inch, then would you be comfortable paying full price? Second, Why am I on the phone with the phone technician for over 90 minutes to have another one call me 4 hours la

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Rewards

How do I see my rewards

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Sign-In and Account Management

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Thanks for addressing one of my five questions. Should I expect Xfinity will address the other questions?

clee101

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7 hours ago

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Why?

First, Why am I paying for 1000Mbps internet service and only am getting 100Mbps? If you ordered a 10 inch sandwich and only got 1 inch, then would you be comfortable paying full price? Second, Why am I on the phone with the phone technician for over 90 minutes to have another one call me 4 hours la

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Allegedly scheduled for this coming Friday.

clee101

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7 hours ago

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Why?

First, Why am I paying for 1000Mbps internet service and only am getting 100Mbps? If you ordered a 10 inch sandwich and only got 1 inch, then would you be comfortable paying full price? Second, Why am I on the phone with the phone technician for over 90 minutes to have another one call me 4 hours la

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Where is the icon to click on email? It has changed.

Amelia2326

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7 hours ago

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Where is my email

I know I don’t use it often, but why can’t I log into My Comcast email

Question

Hi there, @user_dxdtyy ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with your phone being locked. Please be assured you reached

XfinityRichard

commented

7 hours ago

to the conversation:

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unlock my Samsung phone

I signed up for Xfinity Mobile about one year ago and received a new Samsung phone as part of the promotion. I recently discovered that the phone is still locked and cannot be used with a physical SIM card. I travel internationally and need to insert a local SIM for calls, so this is a serious issue

Question

clee101 Thank you for posting on our community forum so we can make sure you're getting the speeds you pay for. It sounds like there was some difficulty resolving the service issue so I'd like to stick with you here to confirm everything is running s

XfinityEmilyB

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7 hours ago

to the conversation:

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Why?

First, Why am I paying for 1000Mbps internet service and only am getting 100Mbps? If you ordered a 10 inch sandwich and only got 1 inch, then would you be comfortable paying full price? Second, Why am I on the phone with the phone technician for over 90 minutes to have another one call me 4 hours la

Question

Not one person has said that refreshing the box has helped. Did anyone think it would?Clearing history does work, but I have had to clear history 6 times on both tvs since this has started to happen. Comcast updated my box Friday night when I was asl

fishfix

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7 hours ago

to the conversation:

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

I'm happy to hear @user_d911bd that for now the issue is fixed. I'll reach back to you in a few days to see how it's working, if that is ok with you?

XfinityRichard

replied

7 hours ago

to the conversation:

LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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Yes I have refreshed and it did fix the problem. Is this now permanently fixed and will never again be a problem? I have done this before, and the issue keeps coming back. I have a feeling it will happen again.

user_d911bd

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7 hours ago

to the conversation:

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

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Why?

First, Why am I paying for 1000Mbps internet service and only am getting 100Mbps? If you ordered a 10 inch sandwich and only got 1 inch, then would you be comfortable paying full price? Second, Why am I on the phone with the phone technician for over 90 minutes to have another one call me 4 hours la

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Customer Service

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