Xfinity Community Forum

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When I try to use the online offer, it asks me to contact you. I guess people who have a full time job need to understand that contacting CS needs a couple of days off from work

user_lmy2qw

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4 hours ago

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Crazy price hikes and won't offer existing customers the offers advertised online

Xfinity has doubled my price without notice and won't offer the plans advertised online. so as a so called "platinum" member I am expected to pay double for the same internet speed. Which providers can I move to..suggestions? Im just tired of Xfinity doing this regularly and would prefer a different

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I got a call back from a person who seemed like a bot, responded like a bot but verified that they are human. Offered me the same price.. actually higher than the last call and put me on hold and disappeared when I didn’t accept the price. They said

user_lmy2qw

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4 hours ago

to the conversation:

U

Crazy price hikes and won't offer existing customers the offers advertised online

Xfinity has doubled my price without notice and won't offer the plans advertised online. so as a so called "platinum" member I am expected to pay double for the same internet speed. Which providers can I move to..suggestions? Im just tired of Xfinity doing this regularly and would prefer a different

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UK

Xfinity Account Cancelation Nightmare

Has anyone else dealt with this? I switched plans with Xfinity and was sent new equipment. We’re still at the same address but for whatever reason, they opened a second account for us. I called immediately after getting the new equipment delivered and had the old account cancelled. So I thought. I w

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Billing

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@user_ucd3wl that is a great question regarding if you need to keep the Smart Watch data line of the promotion period while receiving the monthly credit to offset the device charge. Yes, you would need to maintain the data line for the 24 or 36 month

XfinityJustinC

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4 hours ago

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return smart watch

not interested in adding program for smart watch

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joanntaylor510 Thank you for posting on our community forum, so we can make sure your address is reflecting properly, and your upgraded equipment can be delivered. You also have the option to swap your equipment at your local Xfinity Service Center.

XfinityEmilyB

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4 hours ago

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shipping address is incorrect

When i started my service i had 1 address. That address was legally changed,but when i tried to change it through Xfinity they said id have to start a whole new service and install even though it is the EXACT SAME LOCATION. So they let me change my billing address and leave the service address the s

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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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U

Low hanging Comcast wire

I recently had a storm in my area, which is Park Forest, Illinois, which knocked out a lot of power and Internet. My Internet is still down. But that’s not the issue. I have a wire hanging from my house and there is a tree laying on the wire in fact, it is very low to wear. Children can be near it.

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tkallev It sounds like the website may have saved outdated or corrupted browser data that's causing the activation page to loop. Let's try clearing your browser's cache and cookies, then sign back in and test again. In most browsers, you can press C

XfinityChristy

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4 hours ago

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Unable to activate Peacock Premium

I received an email telling me I qualify for a Premium Peacock subscription. I do not have the selection box to activate it and when I follow the instructions I get directly to activation and it tells me my account is not eligible for the offer. I got limited Peacock acccess when I added a Flex stre

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Support is a joke

They call you back and offer the same inflated prices if you are a long time customer in good standing. Any suggestions? Cancel service? Social media? Does anyone listen to customers in this organization? im thinking of approaching the local chamber of commerce rep. Has anyone tied that?

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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U

Customer Solutions. This is a retention issue

I'm trying to get the 300 Mbps plan for 45 a month with the 5-year guarantee. I was told my area did not offer the service where I live in Illinois. Currently, I pay 80 for a year, which will jump to 140. Of course, I go through this every year. I just need internet; it is only myself. I don't want

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Hi mbohl! We appreciate you reaching out on our Xfinity Forum regarding this email concern. Thanks for being a customer with us, and please know my team is always here to support you. I understand you're experiencing issues with sending emails. For

XfinityAmira

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4 hours ago

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M

How to get Apple Mail to send emails

I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you

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Customer Solutions. This is a retention issue

I'm trying to get the 300 Mbps plan for 45 a month with the 5-year guarantee. I was told my area did not offer the service where I live in Illinois. Currently, I pay 80 for a year, which will jump to 140. Of course, I go through this every year. I just need internet; it is only myself. I don't want

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

J

shipping address is incorrect

When i started my service i had 1 address. That address was legally changed,but when i tried to change it through Xfinity they said id have to start a whole new service and install even though it is the EXACT SAME LOCATION. So they let me change my billing address and leave the service address the s

Question

user_5bid1t Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue with the phone. Thank you so much for sharing this information with our team to help. To

XfinityTommy

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4 hours ago

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landline

i have had numerous phone calls -emails -several ecm ticket numbers all about porting my att to the new xfinity landline -NO PROBLEM NO PROBLEM three weeks later phone hasnt even had a dial tone -today the phone work but the wrong number- thats after ecm numbers numerous calls to people from oversea

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landline

i have had numerous phone calls -emails -several ecm ticket numbers all about porting my att to the new xfinity landline -NO PROBLEM NO PROBLEM three weeks later phone hasnt even had a dial tone -today the phone work but the wrong number- thats after ecm numbers numerous calls to people from oversea

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Home Phone Service & Equipment

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I’m trying to pay my Mobile bill & my Tv

user_fc5116

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4 hours ago

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I’m trying to pay my bill

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I am signing in under my primary Xfinity ID. One screen says I have a subscription to be activated and when I click that, it takes me to https://www.xfinity.com/yoursubscriptions where it says I don't have any subscriptions. I just seem to be

tkallev

replied

4 hours ago

to the conversation:

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Unable to activate Peacock Premium

I received an email telling me I qualify for a Premium Peacock subscription. I do not have the selection box to activate it and when I follow the instructions I get directly to activation and it tells me my account is not eligible for the offer. I got limited Peacock acccess when I added a Flex stre

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@JB17 We want to thank you for reaching out on the Community Forum for support with your Internet Connectivity issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and serv

XfinityThomasC

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4 hours ago

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Schedule Disconnect of Service

Due to continuous performance issues in my areas and the size of price increase during my term I would like to schedule the internet service to be disconnected at the end of the current cycle.

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U

DVR Cutting Off Program Early

I can’t locate if Xfinity officially resolved the issue. However coincidentally, I had to replace my X1 box due to failure and the new X1 box does not cut off DVR recordings a minute or more early at all. I can safely and quickly just set a recording without having to manually extend times or worry

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X1

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@user_749669 Thank you for reaching out to us via Forums to make us aware of this damaged pedestal. I would be more than happy to help submit a work order to get this taken cared of for you. Please send a direct message by clicking the chat i

XfinityRaul

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4 hours ago

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Communication box damaged in my yard

Hi there, I am looking to have a communications box recessed to where it can be driven over. The current box in my yard is damaged and has exposed wires. Who do I need to contact or speak with to get this matter taken care of. I can be contacted at Edited:

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user_koyy15 Hi there! Thanks for checking in with us on our Xfinity Forums for help with your account. I would love to assist you and make sure that our services are up and running. I know how important our home internet connections are for our custo

XfinityPaula

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4 hours ago

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Customer service

I already paid the Internet. When can I get it back connected

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