Xfinity Community Forum

Good afternoon user_6kyrgh. We can certainly assist you further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than ha

XfinityJon

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15 hours ago

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Persistent Packet Loss at ibone.comcast.net + Telia Transit congestion: nightly gaming lag, Boulder 80303. Request Engineering Escalation

I am experiencing persistent nightly packet loss and latency spikes when gaming, specifically between 10pm-1am. I have documented this with PingPlotter (screenshots attached) and identified two distinct issues: Issue 1 -- Xfinity backbone packet loss (your network, your fix): Issues are consistently

Question

Okay, we appreciate the update. Are you receiving any error messages on your screen that begin with either XRE or RDK?

XfinityJon

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15 hours ago

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Signal issues

TV has interrupted signal making viewing difficult. Only does it with signal coming through the box. Internet TV like Netflix or YouTube are okay.

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please pay attention. Subject: Request for Review of Billing Discrepancies Hello, I hope you are doing well. I am writing to formally request a review of several billing discrepancies on my account. 1️⃣ Device Charges & Activation Fees Each de

user_a4a43q

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15 hours ago

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report

please pay attention. Subject: Request for Review of Billing Discrepancies Hello, I hope you are doing well. I am writing to formally request a review of several billing discrepancies on my account. 1️⃣ Device Charges & Activation Fees Each device costs $25, and I have 3 devices, totaling $75. I was

Question

@Fmichael4 That is still an option. Aside from the normal text and email code options, the verifying in the app should still be functional. If you are able to log in you will want to double-check your setting for two-factor authentication are set up

XfinityMatthew

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15 hours ago

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Xfi app no longer available for authentication?

When I log in xfinity, I don’t see the xfi app as an option.

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Yes it is still doing it. Tried tightening all cables.

user_6uo2lk

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15 hours ago

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Signal issues

TV has interrupted signal making viewing difficult. Only does it with signal coming through the box. Internet TV like Netflix or YouTube are okay.

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The modem has been up 22:20:46 at the time of posting the stats.

user_c261ed

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15 hours ago

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Uncorrectable errors - NEW modem does the same thing as previous modem -New line was run to house issue is still there

I have had internet issues, large amounts of packet loss and dropped connection. A tech was out and installed a new line to the home without any improvements. Another tech was supposed to come out a few days ago however nobody ever showed up. The connection is terrible and nearly impossible for my w

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I have contacted over 10 times just to be told everything looks good. I have had 2 different techs out just to tell me everything looks good. I have also been charged a $100 fee for them coming out to not fix the issue.

user_c261ed

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15 hours ago

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Uncorrectable errors - NEW modem does the same thing as previous modem -New line was run to house issue is still there

I have had internet issues, large amounts of packet loss and dropped connection. A tech was out and installed a new line to the home without any improvements. Another tech was supposed to come out a few days ago however nobody ever showed up. The connection is terrible and nearly impossible for my w

Question

Hello @user_bdvlvj, keep in mind when posting on the public forum your post is public to the eyes of others. Please refrain from posting personal information on the public post. With that being said, we're here to help! What brings you to the communi

XfinityJustinM

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15 hours ago

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Email

My email address has changed to [Edited: Personal Information]

Question

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The modem is a brand new Netgear Nighthawk CM3000

user_c261ed

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15 hours ago

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Uncorrectable errors - NEW modem does the same thing as previous modem -New line was run to house issue is still there

I have had internet issues, large amounts of packet loss and dropped connection. A tech was out and installed a new line to the home without any improvements. Another tech was supposed to come out a few days ago however nobody ever showed up. The connection is terrible and nearly impossible for my w

Question

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They continue to blame the router, the results are the exact same with the router turned off and hardwired directly to the modem.

user_c261ed

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15 hours ago

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Uncorrectable errors - NEW modem does the same thing as previous modem -New line was run to house issue is still there

I have had internet issues, large amounts of packet loss and dropped connection. A tech was out and installed a new line to the home without any improvements. Another tech was supposed to come out a few days ago however nobody ever showed up. The connection is terrible and nearly impossible for my w

Question

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Over billed for returned equipment

Over billed for returned equipment for 17 months at $15 per month totaling $255.00

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Billing

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@user_vo7x1j How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?

Latoque

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15 hours ago

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Access my email account

I can’t access my email

Question

Hello @user_44bpot, I can provide you with an explanation from the details you have provided. There were two versions of the device payout plan, bring your own device or trade in. If you were just bringing you current device over from your previous c

XfinityJustinM

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15 hours ago

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False advertising from Xfinity Mobile buyout program

I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and

Question

Thanks for taking the time to post on our community forums, user_9j5hmf! We'll be sorry to see you go, but we can absolutely help with getting your account squared away. Please send us a direct message with your full name, name on the account (if dif

XfinitySean

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15 hours ago

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cancel

cancel my home internet service as of March 6, 2026

Question

@user_0a73wb How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?

Latoque

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15 hours ago

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Can't get into my email [Edited]

Why can't I get t into my email

Question

@user_75tl9p How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?

Latoque

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15 hours ago

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Email

I can't log into my comcast email

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i want to speak to an USA person

user_fyo89i

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15 hours ago

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cancel

cancel my home internet service as of March 6, 2026

Question

Hello @user_6uo2lk I just wanted to reach out to see if you were still having your ongoing signal issues?

XfinityDuron

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15 hours ago

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Signal issues

TV has interrupted signal making viewing difficult. Only does it with signal coming through the box. Internet TV like Netflix or YouTube are okay.

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Hello one of your drivers is in my parking space

oh1 of your drivers is in my parking space

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Customer Service

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@XfinityJustinM Nothing has worked before.

user_iv90r5

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15 hours ago

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iphone

i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t

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