Xfinity Community Forum

Lost Channels

So Xfinity has continually lied about what is happening with Scripps and will not offer any kind of credit, be honest about what’s happening, and actually tried to charge me more today!!!! SO PATHETIC!! I’m done with there hideous monopoly over people!!

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Xfinity Stream Website

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Voicemail

Retrieving voicemails

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Devices and Equipment

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I'm sorry to hear your connection is acting up, I know how frustrating it is when your favorite show keeps buffering! I’d love to help get your streaming back on track. Are you having any issues with other devices, or are you only noticing an i

XfinityQuemekia

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10 hours ago

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Help with internet

Can't stream. Internet goes in and out

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Sorry, user_ocbox2 - I think I sent my comment to you personally, but I meant to post it here.

pamm2

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10 hours ago

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Pixelation problem

We have a pixelation problem which seems to follow the main Xfinity box around. I have exchanged the box once and it continues to pixelate. I have moved the box to 3 other tvs and it does the same thing on all. The odd part it only pixelates on a few stations and no other stations or streaming apps?

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Bye, bye Xfinity. You made it easy to make a change.

user_qt3e2m

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10 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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Same here too. It used to be only on a few channels, but now it seems to be on every channel. We’re using an X1 set top box. I’ve refreshed, restarted, unplugged/plugged back in, modem reset, router reset and nothing helps. Also, now we can’t get the

pamm2

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10 hours ago

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Pixelation problem

We have a pixelation problem which seems to follow the main Xfinity box around. I have exchanged the box once and it continues to pixelate. I have moved the box to 3 other tvs and it does the same thing on all. The odd part it only pixelates on a few stations and no other stations or streaming apps?

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user_f504x3 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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10 hours ago

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Damage to my property

On December 17, 2025, Xfinity had a crew at my house digging up my entire front yard. Half of my Yard has to be re-sodded, and my landscaping was dug up which destroyed several perennial plants and flowers. I have a quote to repair the area which your contractor said they would take care of who is n

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@user_uj0sd0 Thanks for adding a post to the community. Once a plan is changed, you should get an email within 72 hours of approving the order through text or email. The app or online statements don't update until the next billing cycle, when the new

XfinityBenny

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10 hours ago

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Billing related question

Hi. I have reached out to one of the customer support agents before, on March 25th. His name was Abhinandan. I wanted to reduce my bill. That agent made changes to my account but the changes were supposed to be available for me on my account after 7 days or 1 week. I checked the account and there we

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... comcast.net emails do use oath2 ... Can you cite an authoritative source for that statement?

BruceW

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10 hours ago

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thunderbird email issue

this has been an issue for years. see https://forums.xfinity.com/conversations/email/thunderbird-localhost-error/66e9a0adde8d1e3b5f415872 but unfortunately the information there is false. comcast.net emails do use oath2, have sent up one account in thunderbird with no issue, but it's a secondary on

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Hey there, user_75glsk! We appreciate you taking the time to reach out to us with your recent experience of cancelling your services due to moving to a different state. Our goal is to prevent any inadequate experience for both current and former memb

XfinityNatalie

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11 hours ago

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reviews

This company is a nightmare. I canceled my service to move to another state, turned my router in, overpaid my last bill. I was assured last month that I would be refunded in 7 days. No refund, so I called today. The first idiot on the phone told me I owed an early disconnect fee. I explained I absol

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An hour on the phone for the third time - the offer is to move me from my grandfathered plan to one called premium that offers 40 or so fewer channels for a little less$... grrrr

user_tmglmp

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11 hours ago

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abc programming

What streaming apps will get my abc programming back??

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... bridge mode ... When the gateway is in bridge mode, most of the app's Wifi options will be inaccessible. So you need to take the device out of bridge mode. But the geniuses that set this up didn't provide for that, so you'll have to factory res

BruceW

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11 hours ago

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HELP ! Lost access to XB8 admin UI at 10.0.0.1

I setup my gateway a while ago in bridge mode. I wanted to check the modem statistics today, and saw the following message. I found the page at https://www.xfinity.com/support/articles/admin-tool-access that explains the need to re-enable it. However, I'm stuck at step 2. There is no "View WiFi equi

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Damage to my property

On December 17, 2025, Xfinity had a crew at my house digging up my entire front yard. Half of my Yard has to be re-sodded, and my landscaping was dug up which destroyed several perennial plants and flowers. I have a quote to repair the area which your contractor said they would take care of who is n

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Customer Service

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COMMUNITY / MANAGED WIFI: Can WiFi in one apartment be disabled?

All units on the property have the Ruckus H550 Access Point. For medical reasons, I need the WiFi turned off in my apartment so that I can set up wired Ethernet connections to my devices. The Ruckus has four LAN ports on the bottom. Property manager says Comcast is telling him this is not possible,

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Your Home Network

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Billing related question

Hi. I have reached out to one of the customer support agents before, on March 25th. His name was Abhinandan. I wanted to reduce my bill. That agent made changes to my account but the changes were supposed to be available for me on my account after 7 days or 1 week. I checked the account and there we

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Billing

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FYI , As of April 2026, the company reported an operating income of $412M and a net income of $146M, according to data on the E. W. Scripps Company Wikipedia page. And in 2024 they had a company total value assets reaching over $5billion. What's in i

user_5esos3

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11 hours ago

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Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

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Hi user_w1tac6, thanks for taking the time to post on the community forums! If you're currently in an area wide interruption, it's possible that the local team working to get the service back up and running may have hit an unexpected speed bump. You

XfinitySean

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11 hours ago

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power outage

Internetwas supposed to be back on by 4:35. What’s going on?

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Hey there, @user_vqu4g8, thanks for reaching out through Xfinity Forums. Are you still having issues getting connected? Just to confirm, is this with your in-home network?

XfinityJeniece

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11 hours ago

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Will not connect

I keep trying to connect my network and it will not connect

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But Xfinity keeps raising prices so the Chiefs (CEO) in the company can profit..Xfinity is not looking out for us customers. Bottom line is it's all about THEIR BOTTOM line. Xfinity should refund customers for lack of service.

user_5esos3

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11 hours ago

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Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

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now wifi pass

Is the verification code required for email? Can it be stopped?

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Email

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