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user_4np0zu Let's have a look at the order, and get this done for you. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinity Support: Click
New service scheduled installation
Do I need to do the $39.99 self install plus or can I opt to install the equipment myself? We already have the xfinity gateway motum
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user_9sjpef So the initial 14 days, and the 30 days is actually combined, and coordinating to the team finalizing things is where I just normally factor it out to 60 days, typically its done sooner, but I normally quote the 60 to be safe. Could you p
Bury cable line
We have been waiting 46 days to have our cable line buried. I've called multiple times and was actually able to speak to a representative three times. The last two times I received a ticket number and was told I would be able to see the ticket online. And no ticket is displayed. I have a ticket numb
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New set top bix
On the old cable box using the remote, I could jump ahead 30 seconds or jump back 15 seconds by using buttons on the remote. Now it jumps ahead five minutes and just back five minutes. Is there a way to change this back to the previous functions?
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X1
xFi Complete
Hi, I recently passed the promotional offer period for xFi complete and started seeing charges for it on my bill. It seems like this service has been made obsolete since unlimited data and the modem lease are included in the cost of the plans now? If so I'd like to avoid be charged separately for th
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Billing
I would appreciate it if we can first go the self-install route! I already have the Xfinity Gateway modum but can exchange it at a store near me if that is necessary.
New service scheduled installation
Do I need to do the $39.99 self install plus or can I opt to install the equipment myself? We already have the xfinity gateway motum
Question
@XfinityRaul I tried and it didn't do anything
My bill went up 50 dollars in a month with no warning
I was paying 45 dollars a month and suddenly it pulled 96 dollars. I can't get ahold of anyone to figure out why, if it's going to be treated like this I'll just switch providers
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Hello again, @user_aolblb! The ticket we created on your behalf appears to have been resolved by our Executive Resolutions team, which is wonderful news! We reached out to you directly in case you still have any questions or concerns in the next day
Re: "xfinity support"
Hi, I need help fixing a major error on my account billing/plan duration. Recently, an agent promised and set up a deal for me at $71.33 per month fixed for 5 years (60 months). However, after I activated my new modem, I checked my account and noticed the system automatically changed my plan duratio
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@user_3yql3d Thank you for reaching out. I apologize for any inconvenience you experienced with the chat agents. I’m here to help—please let me know how I can assist you today.
I am about to lose my mind
I just had a live agent and then all of sudden he was gone. This is ridiculous
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Precisely, you are already in a direct message conversation with the correct group. I'll be letting you know the next step in direct message right now, @user_iwvtdl. 👍
Home Alarm Fails Cellular Connectivity Test
If I go to advanced settings, test connectivity My broadband(Wifi) tests fine My cellular connectivity fails I have opened a case with Xfinity about 7 weeks ago. They have replaced my touchscreen several times and I have rebooted the device multiple times. Now they tell me that the "error" is in "er
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every other call to my business is going to a fax tone
every other call to my business is going to a fax tone
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Home Phone Service & Equipment
@XfinityTommy The cable was run around May 15. Your website says 14 days for the installation process and If permit issues could take 5-30 days. We are way past these timelines. Also your website says that you can find the information online. That
Bury cable line
We have been waiting 46 days to have our cable line buried. I've called multiple times and was actually able to speak to a representative three times. The last two times I received a ticket number and was told I would be able to see the ticket online. And no ticket is displayed. I have a ticket numb
Question
So, what’s the answer. Also I use a Roku on another TV, no problem
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Re: "xfinity support"
Hi, I need help fixing a major error on my account billing/plan duration. Recently, an agent promised and set up a deal for me at $71.33 per month fixed for 5 years (60 months). However, after I activated my new modem, I checked my account and noticed the system automatically changed my plan duratio
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Customer Service
WHen you say to "DM you" -- are you telling me to Message "Xfinity SUpport" -- because I don't see a way to directly message you.
Home Alarm Fails Cellular Connectivity Test
If I go to advanced settings, test connectivity My broadband(Wifi) tests fine My cellular connectivity fails I have opened a case with Xfinity about 7 weeks ago. They have replaced my touchscreen several times and I have rebooted the device multiple times. Now they tell me that the "error" is in "er
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Please describe the nature of your issue in detail right here, but be sure to exclude any pers
I am about to lose my mind
I just had a live agent and then all of sudden he was gone. This is ridiculous
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user_4np0zu It really depends on if another service provider needed the lines which would have disconnected ours on the outside of the home. I can try to set you up with a self install to try, but if there is no service to the home from our main line
New service scheduled installation
Do I need to do the $39.99 self install plus or can I opt to install the equipment myself? We already have the xfinity gateway motum
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
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every other call to my business is going to a fax tone
every other call to my business is going to a fax tone
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