Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (445K)
Thank you for popping back onto your post and providing the community with the resolution steps, we appreciate it! Don't hesitate to use our forums in the future should you have any Xfinity questions or concerns!
Platinum account unable to get free peacock premium?
i received an email from xfinity a week ago saying i was a platinum member now. one of the included discounts is "Peacock Premium on us". i tried to add the service on the website and there's no way to do it. i went through several help topics clicking through links, and the option is never availabl
Question
Poor customer service and can’t trust what any representative says
I am filing this formal complaint regarding a simple issue that has remained unresolved despite 5-6 separate attempts to fix it through every available channel (In-store, Phone, and Chat).
Question
•
Customer Service
Replacement/ Reactivate Promotional Card
Hi, I recently just that the prepaid card I received through a promotion had an expiration date. I would like to check if it’s possible to have a replacement card issued, as I just had a baby and left the card in my email without checking into it until now. Please let me know if you need any additio
Question
•
Customer Service
@XfinityGabriel I am using the instructions on the link you sent. I tired on my lap top and on the xfininty app on my phone.
parental controls
I have followed all the instructions for setting parental controls but it does not work. I have even called Xfininty and they couldn't fix it either. They did give me a support ticket but no one has ever called me back.
Question
Have you gotten a chance to review your iPhone settings to ensure they are up-to-date with IMAP? Check out our article here to get instructions on how to verify those settings and get them updated if needed.
blacklisted
I am receiving the following message on my iPhone mail account - "Temporarily blacklisted IP Address - try again later." My comcast.net email address is working fine on my Windows-based computer using Outlook. How do I get this resolved on my iPhone?
Question
Issue resolved by the escalation team, thank you!
Xfinity offer for free year of Unlimited mobile line not being honored
Hello. About a month ago I logged into my account and was presented with an offer for a free unlimited mobile line for a year. I clicked on it and followed the sign-up process. However, I've discovered that I am being charged $40/mo for the line. I took screenshots of each screen while I signed up,
Question
Thanks for letting us know you're in the same boat when it comes to viewing your bill user_jnjyu3, and we're here to help 👍 Can you let me know how you're going about trying to view your bill?
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
Question
Get a New TV Box
I have misplaced one of my TV boxes and would like to get a new one. [Edited: All Caps]
Question
•
Customer Service
No reply to message after 2 hours.
Considering cancellation after being a 15 year customer
Due to another equipment issue, I contacted Xfinity recently. Lately I have been hearing about the gig speed 5 year price lock for new customers. As a longtime account holder I called and spoke with Xfinity and was told that there is no way I can qualify for this offer. Basically, after seeing annua
Question
Problem solved. Thank you.
KPUD is installing fiber to my house. I'd like to use the old comcast conduit.
Since I'm having fiber installed by the county, the old Comcast conduit and cable will never be used again. I'd like permission to repurpose the conduit for the run from the fiber drop at the curb to our house. Is that possible? Thanks, Dennis [Edited: "Personal Information"]
Question
Since March 2, my Xfinity internet in the Bay Area, CA hasn’t been able to load some Chinese websites.
Since March 2, my Xfinity internet in the Bay Area, CA hasn’t been able to load some Chinese websites. Tracing route to youku.com [2408:4001:f00::3a] over a maximum of 30 hops: 1 5 ms 3 ms 2 ms 2601:644:400:28b0:1236:aaff:fe26:e18b 2 20 ms 10 ms 10 ms 2001:558:4000:14::1 3 9 ms 9 ms 10 ms 2001:558:8
Question
•
Your Home Network
Hey @user_9d1459, Thank you for visiting our official Xfinity Forums Community support page. With having the XG2v2, we would be unable to upgrade to our XG1v4 as the XG1v4 is a DVR and the XG2 is a standard set-top box. We would need to upgrade the a
XG1v4 4K Upgrade?
I have an older XG2v2 box and it is very glitchy, was trying to get the upgrade to the XG1v4 4k box, can someone assist with that please?
Question
@XfinityAirelle How do I examine or look at 'mailbox history' ?
E-mails have DISAPPEARED!!
This morning on ALL of my devices (Including Comcast WebAccess Email) all of my Comcast emails earlier than 2/26 have disappeared. Sent Items look OK, ditto Deleted/Trash folders. There are no emails in my Inbox earlier than 2/26/26. Any thoughts? Tom K.
Question
seattle4sports What team are you interested in? Maybe we can help.
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
Question
I too cannot view the details of my billing statement & have tried all the suggestions here for a resolution.
bill/statement loading issue
"View Bill and Transaction History" can't be loaded, error message shows - "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." Tried on Chrome and Microsoft Edge, same result. Seeking help/hint to view the bill/statement. thanks
Question
XG1v4 4K Upgrade?
I have an older XG2v2 box and it is very glitchy, was trying to get the upgrade to the XG1v4 4k box, can someone assist with that please?
Question
•
Flex
I would also like to upgrade to the XG1v4 4k
XG1v4
XG1v4 Hello, I need to upgrade my cable box for my new TV. I want to order one. I would like the XG1v4 4K box. Thank you
Question
I would also like to upgrade to the XG1v4 4K
XG1v4
XG1v4 Hello, I need to upgrade my cable box for my new TV. I want to order one. I would like the XG1v4 4K box. Thank you
Question
Accepted Solution
Official Solution
after a little back and forth to see what the issue was, they were able to get it resolved by sending a link to an activation page(which isn't available anywhere on the site). thanks support.
zigz4
commented
5 hours ago
to the conversation:
0
1
Platinum account unable to get free peacock premium?
i received an email from xfinity a week ago saying i was a platinum member now. one of the included discounts is "Peacock Premium on us". i tried to add the service on the website and there's no way to do it. i went through several help topics clicking through links, and the option is never availabl
Question