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Thank you for meeting us here in our community about your missing outgoing emails, @wclcd. We're happy to assist. Can you tell me how your view your email? Is it through the Xfinity app or the website connect.xfinity.com?

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Missing Sent email

I have been using my Comcast as my primary home email for many years. I now find that although my Inbox appears to be ok (emails go back to 2011), I am missing ALL sent emails prior to May 24, 2023. Usage is only at 52% of the 10GB allowed. Please assist in recovering these missing email.

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Got it, thanks for clarifying that @user_0bv7os, are you logging in with the Primary or Manager Xfinity ID? Can you share any troubleshooting you've tried (like using a different web browser)?

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How can I reach a LIVE AGENT?

I need to pay my bill, but can't do it online. WHY??? HOW??? I get messages to pay my bill, but only get an error message.

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name change and auto pay

hello - I have recently changed my name and need to update it on my account. There is no place for me to update on my own. Neither am I able to confirm that my account is set up for auto pay nor can I confirm the card this ACH is coming from. Thanks!

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Now I have another of your incompetent chat agents overseas telling me "Supervisors are currently occupied. Contact hours start at 9 AM in your local time. I assure you that a supervisor will call back within 24 hours. Thank you for your understandin

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I want to cancel my service. I can't deal with any more awful customer service.

I have been trying for two days to get some resolution. Every time I try to pay my mobile bill, I get an error message. I have tried two cards, the app, the website, different browsers, different devices, clearing browser history, incognito mode, and restarting devices. I had the misfortune of deali

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Missing Sent email

I have been using my Comcast as my primary home email for many years. I now find that although my Inbox appears to be ok (emails go back to 2011), I am missing ALL sent emails prior to May 24, 2023. Usage is only at 52% of the 10GB allowed. Please assist in recovering these missing email.

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Can’t Get ahold of anyone

I recently made an xfinity account to get a service at my new address, went through the motions, and once i confirmed everything, it said that i had to wait because my order was pending and that I would get a call. I never got one, and every time i try to log into the account it tells me that the we

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I am guessing my username is [Edit: Removed username]

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Paper statement request

Please send paper copies of all statements starting May 2025

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user_t9afy2 Hello, I am sorry you are missing channels. What channels specifically are you missing?  

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Missing TV line up channel

Why has Antenna TV channel disappeared from my normal plan

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Connection

Where do I get the password for my wifi

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@user_x9mqti Thanks for adding a post. We can escalate issues in redeeming current rewards. Once a reward expires, there is no way to activate, redeem or obtain a credit for the same value. Keep an eye out for future rewards and opportunities, there

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Smart watch promo code

Hi Xfinity Support, I am reaching out regarding a $300 off a smartwatch Xfinity Reward that I claimed but never used. My rewards dashboard currently shows the reward as 'Redeemed,' but it actually just expired without being applied to a purchase. Could you please escalate this to a Tier 2 agent or a

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T3 errors in router event log after stormy weather

Hello, After storms in the area my internet has become spotty and loses connection momentarily (20-30 seconds) every ~5-10 mins. Checking the event log in the admin console for my CAX30 router, I am seeing the following repeating errors: Started Unicast Maintenance Ranging - No Response received - T

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Xfinity Fiber: Need Help Provisioning ONT for Customer-Owned Router

I just spent about two hours going back and forth with Xfinity support, and unfortunately they were unable to determine how to configure my ONT so I can connect my UDM-Pro directly to it. I’m referring specifically to this Xfinity support article: https://www.xfinity.com/support/articles/member-owne

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I want to cancel my service. I can't deal with any more awful customer service.

I have been trying for two days to get some resolution. Every time I try to pay my mobile bill, I get an error message. I have tried two cards, the app, the website, different browsers, different devices, clearing browser history, incognito mode, and restarting devices. I had the misfortune of deali

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The issue is still there. I have been told to send a direct message which i haven’t done yet. It is obviously a bug in the app if so many others are having the same issue.

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Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

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@user_0bv7os, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with the online payment issues. What error message are you receiving?

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How can I reach a LIVE AGENT?

I need to pay my bill, but can't do it online. WHY??? HOW??? I get messages to pay my bill, but only get an error message.

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Hey there, @user_j29wy4, thanks for reaching out through Xfinity Forums regarding your billing details. We would be happy to help with going over the details to ensure you are being billed correctly. Can you please send us a Direct Message with your

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netflix added to streaming $219

Went to StreamStore to upgrade my peacock to premium plus I noticed my estimated bill jumped by over $200! Scrolling through the selection I see it added a Netflix subscription for $219! I removed it but it keeps returning when i return to the StreamStore. It took me well over an hour and multiple a

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