Xfinity Community Forum

Hi there trims, thanks for reaching out here on the community forums! You can find steps to upgrade your equipment on our support page that covers Replacing your TV Boxes and modems. You may also be able to swap it out at your local Xfinity Store.

XfinitySean

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12 hours ago

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trade xg2v2-s for xg1v4

I requested new equipment and received 2 Xi6-T boxes. I have a 4k TV and need to trade old XG2v2-S for new XG1v4 and return one of the Xi6-T boxes. How do I do this?

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@user_8jtang I don't want to switch to yahoo. Unfortunately it's going to happen whether you want to or not. You'll retain your comcast.net email address, though.

Again

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12 hours ago

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emails

I want my Xfinity emails not yahoo

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billing

I need to put my new billing information on my account

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Billing

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How do I file a complaint about a specific individual or individuals?

I was told on Friday that my issue -- which should have been resolved by then -- had been escalated to a "corporate escalation" team. Someone named "Cecilia" called me on Saturday. I was eating and asked her to call back later. She said she would, and she also sent an email Saturday afternoon that s

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Customer Service

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Hello @User_Rojo_00, thank you for taking the time to reach out to us. I know service interruptions can be very inconvenient especially when working from home. I would love to take a look at the account for you and see what options we have. Please se

XfinityAbby

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12 hours ago

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3 days Full Outage No credit

I live in Woodbridge and had outage from July 4 to July 7. I could not work from home so had to drive 26 miles to get to office to work. When requesting for credit The app says ‘ … outages caused by weather or maintenance are ineligible for a credit.’ Do I really have to go to their office and ask t

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Thank you for posting on our community forums, user_7h6nk7. I can certainly understand why you're frustrated, especially if you've been trying to get answers and haven't received any follow-up. We'd like to help get some clarity on this situation. If

XfinityDilary

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12 hours ago

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They cracked my driveway in half horizontally drilling for fiber.

I talked to the Contractor, He said Xfinity claims department approved the driveway. He ghosted me! I have a video of this and all the messages. Nobody from Xfinity reaches out.

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They cracked my driveway in half horizontally drilling for fiber.

I talked to the Contractor, He said Xfinity claims department approved the driveway. He ghosted me! I have a video of this and all the messages. Nobody from Xfinity reaches out.

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Customer Service

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Thanks for your comment, user_hz44jv. The best way to access your email would be online by visiting our website https://connect.xfinity.com/appsuite.

XfinityDilary

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12 hours ago

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comcast.net email

want to log into my comcast.net email

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Same issues as other users posted; same resolution attempts failed for the last week or so. Mysteriously, both tv’s using Firesticks will now launch the xfinity stream app without a problem. So I’m assuming someone on the back end did something to e

user_9d9651

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12 hours ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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Got it, thank you for confirming that you are referring to one of our WiFi extenders. You mentioned that you've had it for over a year @user_2dffp9, is that correct? Our xFi Pod warranty is valid for 12 months from the original purchase date. For a

XfinityAlyssaA

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12 hours ago

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How can I exchange my repeater?

I want to exchange the repeater you sent me because after over a year of use, it now constantly emits a loud screeching noise, even though it still works. Unplugging it and plugging it back in doesn't fix the problem. I've tried your chat assistant, and it was UTTERLY USELESS, repeatedly asking me w

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3 days Full Outage No credit

I live in Woodbridge and had outage from July 4 to July 7. I could not work from home so had to drive 26 miles to get to office to work. When requesting for credit The app says ‘ … outages caused by weather or maintenance are ineligible for a credit.’ Do I really have to go to their office and ask t

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Customer Service

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It's a WiFi extender (they used to be called repeaters, years ago).

user_2dffp9

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12 hours ago

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How can I exchange my repeater?

I want to exchange the repeater you sent me because after over a year of use, it now constantly emits a loud screeching noise, even though it still works. Unplugging it and plugging it back in doesn't fix the problem. I've tried your chat assistant, and it was UTTERLY USELESS, repeatedly asking me w

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Good afternoon, and thank you for reaching out on our Community Forums regarding exchanging your repeater. We appreciate you contacting us @user_2dffp9. To confirm, are you referring to one of our xFi Pods/WiFi extenders? Once we have a better unde

XfinityAlyssaA

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12 hours ago

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How can I exchange my repeater?

I want to exchange the repeater you sent me because after over a year of use, it now constantly emits a loud screeching noise, even though it still works. Unplugging it and plugging it back in doesn't fix the problem. I've tried your chat assistant, and it was UTTERLY USELESS, repeatedly asking me w

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How can I exchange my repeater?

I want to exchange the repeater you sent me because after over a year of use, it now constantly emits a loud screeching noise, even though it still works. Unplugging it and plugging it back in doesn't fix the problem. I've tried your chat assistant, and it was UTTERLY USELESS, repeatedly asking me w

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Customer Service

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@user_d6oolx My team can help you escalate this mobile concern today. It will require us to look into your account details. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to

XfinityShawn

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12 hours ago

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buyers remorse fee

I am charrge a buyers remorse fee? I was talked into purchasing 5 smartwatches under a Promotion at the Xinity Store on 6/3/26. 4 of the boxes weren't opened but 1 was set up for me in the Xfinity store. No one in my family he watches and could not see everything due to eyesight problems. I returned

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user_2i4x3e Thank you for letting us know you are in need of a tech. Are you also having internet issues? Have you, by chance, already used the troubleshooting option listed above? The Xfinity assistant or the troubleshooting option in the Xfinity ap

XfinityAmandaB

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12 hours ago

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I have no internet

No internet & no streaming. I cannot get through to anyone on the phone

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Ruined my property before service even started—impossible customer service.

I just signed up for Xfinity Internet and I already want to cancel. Yesterday, a technician came out to bury the underground cable. Today, my sprinkler system is completely severed and gushing water everywhere. Trying to get this resolved has been an absolute nightmare. The online support connects o

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Your Home Network

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We're happy to help troubleshoot your service issues @user_itwsmx. To get started, can you please confirm that all coaxial cable connections are securely tightened and that your modem is plugged into an active outlet? Have you also tried troublesho

XfinityAlyssaA

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12 hours ago

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My service is not working

I just moved and my internet not working

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Help help help help help help

user_2i4x3e

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12 hours ago

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I have no internet

No internet & no streaming. I cannot get through to anyone on the phone

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all the steps. for months. Stop acting like this isn’t a known issue with the app since the ads were added. It is a scam to get us to pay for ad-free service.

user_a82f8r

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12 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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