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Email about Pay My Bill [Edited]
I was harassed by anem from Xfinity. Also goes by Abby. I did not give him my email so he used my account to send me thousands of the same email about pay my bill, which it was paid and a 0.00 balance. I called about internet not working. So this is harassment and I don’t feel safe.
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Customer Service
Thanks for the links. I'd already turned the admin tool on, I tried turning advanced security off, but the web tool port forwarding section still says to use the App and my Minecraft Server still isn't showing up as an option in the App pull down lis
port forwarding
I setup a VM Minecraft Server on my NAS, it shows up in the connected device list when I use the web tool, however the web tool no longer lets you create a port forwarding rule, which I know I could setup custom rules before. When I try to use the Xfinity app, the device does not show in the list, t
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I understand why this situation could be frustrating, I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Suppo
Poor service
Been a costmer for like 20 years been paying 250 a month for a long time now I paid 300 they still cut my internet off when 2 different people garenteed me it would stay on tell January
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Lag Spikes Impacting Gaming - WinMTR Test Inside
Hello - I’m experiencing some latency issues and ran a session of WinMTR. I used the IP address of a video game (206.16.119.21) and ran the test while I was playing it. Am I correct in interpreting that the spikes (Wrst) latency are occurring right at my modem? I’ve already tried a number of basic t
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Your Home Network
I have the same issue and to add insult to injury the cost of Xfinity has now jumped to over $240/mo. This has been going on for 6 -9 months, samsung tv and Xfinity stream app- both TV and app is the latest and greatest. Does not happ with Samsung t
Xfinity app freezes after comerical
While using Xfinity app on Samsung TV when a commercial ends it does not go back to the program. It happens mostly on Fox News. Message states trying to reconnect. My neighbors have the same trouble with Xfinity app. As a group we are looking at dropping Xfinity TV and going with another streaming s
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TV won’t connect to Netflix, Amazon Prime, YouTube
Error message: “Sorry, something went wrong. Please try again” persists despite remote and hard reboot of cable box and cable modem
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X1
@XfinityGabriel Since this post, my speed is now under 100mbps, which is just outrageous when paying for gigabit speeds. I have performed the following steps on my end to help remedy this issue: reboot all networking equipment, factory reset both my
Receiving less than half of speed in my plan
I've lived at my current address for a few years now and have never received the original 800mbps speed or the gigabit+ speed I'm currently paying for, the highest my speed will ever get now is 700mbps~, on average it sits around 500-600. I've switched routers and modems, checked my cables in home u
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Moved here.
Poor service
Been a costmer for like 20 years been paying 250 a month for a long time now I paid 300 they still cut my internet off when 2 different people garenteed me it would stay on tell January
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Hello @user_18i433, we understand that many of our customers use our cable services to relax. With that being said, we aim to provide a consistent experience that you can count on. Our team is here to help get things back on track for you, but we nee
I have no tv service
[Edited: "Inflammatory"]! My tv has gone on and off for a week. No one is there to help. I pay hundreds each month and your service does not exist. You lie, you cheat and you steal
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Thanks for posting on our community forums for assistance, user_laejct. I am sorry to hear about the regular charges while on seasonal hold. We'd be happy to check what's going on. Could you please send our team a Direct Message with your name and se
Xfinity support
I’m enrolled in seasonal hold effective 1/1/26 yet I’m being billed the regular rate autopay on January 15th. Please advise thanks
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1 1 ms 1 ms 1 ms arrisatom.hsd1.ma.comcast.net [192.168.0.1] 2 13 ms 18 ms 18 ms 10.112.63.90 3 25 ms 15 ms &nbs
lag and packet loss
I’m seeing consistent packet loss and latency instability upstream of my local network in central MA, confirmed with repeatable testing on a wired PC. • Ping to my gateway (192.168.0.1) is 0% loss, sub-1 ms. • Ping to 8.8.8.8 shows ~4% packet loss with intermittent timeouts and jitter. • Traceroute
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Thank you for the response. I’ve sent a Direct Message to Xfinity Support with my account details so this can be escalated to the appropriate network maintenance team. I appreciate the assistance.
Persistent Packet Loss & Upstream Node Issue — Modem & Splitter Replaced, Still Losing Packets
Hello — I’m experiencing intermittent packet loss and service disruptions that are confirmed via diagnostics to occur upstream of my home network, and I need help escalating this to a network/node maintenance ticket. I have already: Replaced the modem with a new unit through an onsite tech visit Rep
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Poor service
Been a costmer for like 20 years been paying 250 a month for a long time now I paid 300 they still cut my internet off when 2 different people garenteed me it would stay on tell January
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Customer Service
That is awesome to hear @user_nbd65j. Glad that the local Xfinity Store was able to assist. @
Accessing billing statements of previous address
I recently moved, and I deactivated the Xfinity service at my old address. I need to access my billing statements for that address. My old account and my current account (for my new address) are linked, and they appear as such on the Xfinity website and in the app. However, I cannot switch between t
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Xfinity support
I’m enrolled in seasonal hold effective 1/1/26 yet I’m being billed the regular rate autopay on January 15th. Please advise thanks
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Customer Service
I have no tv service
[Edited: "Inflammatory"]! My tv has gone on and off for a week. No one is there to help. I pay hundreds each month and your service does not exist. You lie, you cheat and you steal
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Customer Service
@XfinityBenjaminM Thanks for your reply! That link did not work for me - it only showed the statements for my new address, and nothing would help me switch it to my old address (including the Switch Account button, which just returned me to m
Accessing billing statements of previous address
I recently moved, and I deactivated the Xfinity service at my old address. I need to access my billing statements for that address. My old account and my current account (for my new address) are linked, and they appear as such on the Xfinity website and in the app. However, I cannot switch between t
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Bankruptcy
I filed a chapter 7 bankruptcy and would like to know how to get my services restored
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Getting Started
Hi, @user_8cd306! Just reaching out to let you know our engineers are still working on this issue. We will continue to keep an eye on this and stay in touch with you here.
DVR will not delete recordings
About a month ago, suddenly a bunch of DVR recordings we had deleted, repopulated into our active recordings. Now we can't delete them at all. I've tried to delete them off of the cable box, I've restarted the cable box, I've resynched the DVR. I have researched this endlessly, and have done everyth
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user_dofp7t, hello there. I understand your concerns and how they could seem. We do not want our customers feeling like that. When you are stating you've received multiple emails regarding bill pay, were those from Comcast/Xfinity or their personal e
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Email about Pay My Bill [Edited]
I was harassed by anem from Xfinity. Also goes by Abby. I did not give him my email so he used my account to send me thousands of the same email about pay my bill, which it was paid and a 0.00 balance. I called about internet not working. So this is harassment and I don’t feel safe.
Question