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user_i8cuo8 - Thank you so much for sharing the steps that worked for you. Your willingness to contribute helps others who may face similar challenges, and that truly reflects the collaborative spirit of the Xfinity Forums. We sincerely appreciate yo
NHL Center Ice Program Guide Information Not Loading
I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s
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The Internet hasn't worked all day!!
Literally nobody cares about multigigabit upload and download speeds!! We just want the Internet to work day in and day out with no interupttion!!!!!!!!! We already have fast enough speed!! This is ridiculous!
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Your Home Network
Thanks for posting on our Community Forums for assistance with your gift card concern, user_cxsl9a. We can help investigate and reissue the card. Could you please send our team a Direct Message with your name and service address? Our team can take a
Expired gift card
I have a gift card that I had from you guys, but it expires in August. I was unaware of the fact that it was an expiring gift card. I was wondering how I could get it refunded or re-issued to me.
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$200 Virtual Reward Card
I originally posted here in July after signing up for new service. On the scheduled installation day, no one showed up. When I tried calling customer service, I was repeatedly transferred and no one was able to resolve the issue. Thankfully, someone from the corporate office eventually reached out,
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Customer Service
Expired gift card
I have a gift card that I had from you guys, but it expires in August. I was unaware of the fact that it was an expiring gift card. I was wondering how I could get it refunded or re-issued to me.
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Customer Service
@user_5a6iag supposedly it’s a mapping issue. Even the phone team had no idea what I was talking about despite it being a widespread problem known to Xfinity. But they closed my ticket now. I am considering dumping Xfinity altogether because of this
Home Phone Call History Inaccessible
I have been unable to access my Xfinity home phone call history. When I lick or tap Call History, it says there a problem with my phone service and to call Xfinity. I spent close to an hour on the phone with customer service a couple days ago. First the CSR told me there was no problem on her end so
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The associate was able to add a plan to my phone line without my knowledge very easily. However, removing the plan has proven to be extremely difficult. There is no option available for customers to remove it themselves. Even a customer service repre
Request to Remove Canada and Mexico Unlimited Plan
Dear Xfinity Customer Service, I kindly request the removal of the Canada and Mexico unlimited plan from my phone line. This plan was mistakenly added by an associate at a Comcast corporate store and has been on my account for over four months, resulting in a monthly charge of $5. Last month, I visi
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Worth a shot !
Dynamic Range Window violation
Hello, I have been experiencing random outages that I have traced back to my modem. Upon checking the modem, logs I am seeing these errors, which correlate to other similar complaints. How can I get this resolved? 13:49:17 Wed Nov 19 2025 Warning (5) Dynamic Range Window violation 14:07:20 Wed Nov 1
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For a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ? With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the
Having issues with my WiFi
It started about 10-12 days ago and our WiFi is running very slow - not sure anything changed but so much slower - causing games to glitch, devices much slower.
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Thanks for the suggestions. I am limited in the changes I can make in the house, but perhaps I can move to another coax outlet that is closer to the main and at least see the results.
Dynamic Range Window violation
Hello, I have been experiencing random outages that I have traced back to my modem. Upon checking the modem, logs I am seeing these errors, which correlate to other similar complaints. How can I get this resolved? 13:49:17 Wed Nov 19 2025 Warning (5) Dynamic Range Window violation 14:07:20 Wed Nov 1
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@MelAO @XfinityAngie Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public hel
New Xfinity Router dropping Wifi
Hello, I was receiving texts about Xfinity router being old (although we had no problems with it) and so I traded it in for a new XB6. Even though the app claims our signal is 119%, this new router is constantly dropping us from our own network (devices: two phones, two desktops, and a tablet) telli
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We would be happy to assist you from here in any way. Are you attempting to access your email with your Xfinity app or at the website?
Email log in
Why is it Comcast can’t figure out a simple way to log into email like everyone else.
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The upstream power is too high / out of spec. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, the unbonding of channels, and those errors In an effort to try to obtain better connectivity
Dynamic Range Window violation
Hello, I have been experiencing random outages that I have traced back to my modem. Upon checking the modem, logs I am seeing these errors, which correlate to other similar complaints. How can I get this resolved? 13:49:17 Wed Nov 19 2025 Warning (5) Dynamic Range Window violation 14:07:20 Wed Nov 1
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Startup Step Status Comment Acquire Downstream Channel 453000000 Hz Locked Upstream Connection OK Operational
Dynamic Range Window violation
Hello, I have been experiencing random outages that I have traced back to my modem. Upon checking the modem, logs I am seeing these errors, which correlate to other similar complaints. How can I get this resolved? 13:49:17 Wed Nov 19 2025 Warning (5) Dynamic Range Window violation 14:07:20 Wed Nov 1
Question
Dynamic Range Window violation
Hello, I have been experiencing random outages that I have traced back to my modem. Upon checking the modem, logs I am seeing these errors, which correlate to other similar complaints. How can I get this resolved? 13:49:17 Wed Nov 19 2025 Warning (5) Dynamic Range Window violation 14:07:20 Wed Nov 1
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Your Home Network
Found it it’s in the forum just sent the message
The worst experience with both Mobile and home internet
I have been a customer for some time and as of recent my mobile service and internet have been garbage. I spent several hours in the stores and online trying to reimburse for out of country charges. I was told in the store the issue was all set to only find out two weeks later the charges that were
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@user_6vxhdq I'm glad to see you were able to find the direct message option, and just received that. I'll follow up with you there to continue, thank you.
The worst experience with both Mobile and home internet
I have been a customer for some time and as of recent my mobile service and internet have been garbage. I spent several hours in the stores and online trying to reimburse for out of country charges. I was told in the store the issue was all set to only find out two weeks later the charges that were
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Welcome back, @user_3fd5m2! I am happy to hear things have been going well since the installation. We are happy to further help with the $200 Amazon eGift card. That will come in handy with the holidays right around the corner! Please send us a direc
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$200 Virtual Reward Card
I originally posted here in July after signing up for new service. On the scheduled installation day, no one showed up. When I tried calling customer service, I was repeatedly transferred and no one was able to resolve the issue. Thankfully, someone from the corporate office eventually reached out,
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