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I appreciate you getting me up to speed on this, @user_lbl6wy! My home is always online and I work at home. Any interruptions like that would cause problems. I completely understand needing this to be fixed and apologize that the troubleshooting has
How do I speak to an agent without being on the phone for four hours? My internet is constantly cutting out, every day.
This is quite possibly the worst customer service experience I've ever had. I know it's a common issue because I've seen many, many forum posts on it. My internet cuts out for like 10 seconds, at least twice a day. Random times of day. New equipment, I've only had this service for like 3 months AND
Question
@XfinityRay Hi Ray. My service cuts out on all devices all at once. There are no changes on the modem as far as I could tell. It happens at random times and only cuts out for about 10s, which is enough to kick my household off of anything we're on/d
How do I speak to an agent without being on the phone for four hours? My internet is constantly cutting out, every day.
This is quite possibly the worst customer service experience I've ever had. I know it's a common issue because I've seen many, many forum posts on it. My internet cuts out for like 10 seconds, at least twice a day. Random times of day. New equipment, I've only had this service for like 3 months AND
Question
@Turbo07 I'm checking my mailbox to find messages over 25MB. I don't know if that's Real Binary MB (1048576) or Marketing MB (1000000). And of course the webmail interface has no way to search based on size, so I'm relying on Thun
Could you just temporarily lift the mail size limit for the transition to Yahoo?
I'm checking my mailbox to find messages over 25MB. I don't know if that's Real Binary MB (1048576) or Marketing MB (1000000). And of course the webmail interface has no way to search based on size, so I'm relying on Thunderbird/Outlook to do that. In some cases they can't agree on how big the attac
Question
Thank you for taking the time to reach out @user_j6qw13r. Glad we were able to confirm that your area is supported, but that the account does not have the necessary equipment. Thank you for being a valued part of our Xfinity Community and hope you ha
Next Gen Internet
I would like to send a direct message in order to check if my address has next gen upload speeds. Thanks.
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@user_sdfoau How do I determine if the request to accept the terms and conditions is legit? I have received a request that looks suspicious. If you're using a third party email client, you should log in to webmail to check for the legitimate emai
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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@user_8pw9nx I have had Comcast email for 36 years I quit Comcast because of financial reasons but always had the Comcast. Net email I am Back with Comcast data and WiFi and internet now I cannot login to my Comcast. Net email which everyone in my
Need help getting back email access
I have had Comcast email for 36 years I quit Comcast because of financial reasons but always had the Comcast. Net email I am Back with Comcast data and WiFi and internet now I cannot login to my Comcast. Net email which everyone in my circle has including doctors everybody
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To confirm, are you signing in with the primary user's Xfinity ID?
Print Label button not working
I’m traded my iPhone 14 in for a 17 Pro and the “Print My Label” button is grayed out, preventing me from being able to ship it. Please help!
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@user_6xlp6w Once again, Comcast has done the impossible by making a bad email experience worse. I followed the link to begin the migration to yahoo.com which first asks for my login credentials. The password field is filled, then the screen
Cannot access new Yahoo Comcast email oneither Mail or Outlook
Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. T
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kidsjustineThat is not at all the experience we want any customer to have when trying to get support. We can help gather additional details on the support agents in question to make sure this feedback is passed along appropriately to ensure other cus
Peacock Activation and Customer Service
I am a manager of my parents account to help them with their XFINITY. They signed up for a new plan in the end of October, which included Peacock premium for two years and had 90 days to activate. Due to the fact, they had a current subscription that was paid for that expired at the end of November.
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Thank you for reaching out to us @user_8ac5ac! This is far from the experience we want you to have. Could you please send our team a direct message with your full name and full address? Our team can most definitely assist! To send a "Direct Message"
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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I would not upgrade my service today with Xfinity on the spot and I was calling about something else that did not get addressed despite numerous asks so they rebooted my internet on purpose. So funny and passive aggressive but annoying at the same ti
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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No this did not work the print Label button is grayed out meaning it’s disabled.
Print Label button not working
I’m traded my iPhone 14 in for a 17 Pro and the “Print My Label” button is grayed out, preventing me from being able to ship it. Please help!
Question
Hey @user_j6qw13r, Thank you for visiting our official Xfinity Forums Community support page. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Pub
Next Gen Internet
I would like to send a direct message in order to check if my address has next gen upload speeds. Thanks.
Question
I got is resolved but I truly hope that maybe xfinity could one day address its issues with customer service and the fact that some agents seem to know what to do to fix a problem while others have no idea. How does a tier 1 tech support know but a t
Peacock Activation and Customer Service
I am a manager of my parents account to help them with their XFINITY. They signed up for a new plan in the end of October, which included Peacock premium for two years and had 90 days to activate. Due to the fact, they had a current subscription that was paid for that expired at the end of November.
Question
Still happening, and with more frequency. It has now spread to Fox Business (which I was watching as an alternative) and Big Ten Network.
CNBC sound drops
Multiple platforms (iPhone, laptop, TV). CNBC sound will drop out for a few seconds intermittently, consistently at end of commercials. Have seen other similar, earlier threads but the issue persists.
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Greetings, @user_lbl6wy! Thank you for reaching out about your service. We are happy to further help and want your service to work flawlessly. I understand how that would be frustrating to keep going through. We will get to the bottom of this. Are yo
How do I speak to an agent without being on the phone for four hours? My internet is constantly cutting out, every day.
This is quite possibly the worst customer service experience I've ever had. I know it's a common issue because I've seen many, many forum posts on it. My internet cuts out for like 10 seconds, at least twice a day. Random times of day. New equipment, I've only had this service for like 3 months AND
Question
@user_nald7k Change email password Https://xfinity.com/password <----- go here
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Change password
Change email password
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