Hello, I'm in need of some help. We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker re

Hello, I am a long-time Xfinity customer. My previous 1GB internet rate was $50/month, and my bill just went up. I spoke with phone support and they only offered me a $65 rate, but I see the $50 for 5 years promotion is still active for my area. I would like assistance from an official digital care

My 2-year promotion recently expired and my internet-only rate increased from $60 to $114/month for 1.2 Gbps service. I own my equipment and would prefer to remain on Gig-class service because I work from home, use video conferencing, and regularly transfer large files through cloud services while o

I called Xfinity on May 6, 2026 and requested that my service be canceled immediately. However, my account apparently remained active in Xfinity's system after that date, and I continued to be billed. A $74 payment was subsequently charged despite the cancellation. When I contacted Xfinity, I was in

The past few years, my household occasionally had intermittent, irregular packet loss. We had techs come out and check signals, cables and splitters. Upon using applications like PingPlotter to see where the loss was happening, it was always the routing through Xfinity servers. The problems randomly

I am in a new build and planned my move around when services would be available. We are moving in this weekend and I work from home. The home is pre-wired for cable but the technician had trouble finding the line that comes from the street. He advised construction was needed. That's fine except it's

My internet bill recently increased from $50 to $70 per month. I currently have 500 Mbps internet service, own my modem, and have been an Xfinity customer since 2018. I would like to review any existing-customer, loyalty, retention, or promotional offers available on my account that could reduce my

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

I moved to a new address around Aug 23. On that day I also turned on a new Xfinity wifi plan for the new address and got an Xfinity router delivered to me. I opened the package and put it all together myself. Not a single professional or service man entered my apartment. I called services to confirm