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Thanks for getting back to us @user_i6meoa. The unreturned equipment charges apply on your account, but if the account is disconnected, you're not charged for them. Did you see the $600 charge come out of your bank account? The credit you're seeing w
equipment charges
I closed my account after being displaced due to a home fire. I was told by an online agent that I would not be charged for lost equipment. I established services at a new address and was billed $620
Question
user_9ldk3k, Hi there! Thanks for taking the time to reach out. As someone who depends on my services to work correctly for my job, I can understand the importance of getting that damaged buried cable replaced. At Comcast, we strive to ensure you rec
Buried Line Damaged by Xfinity
A neighbor was having a new line trenched to her home, when that crew hit my line and severed my connection. The local utility finder service had marked the area, but missed my line. I asked the crew to stop digging until the locater service came back out. They refused and I was told that would take
Question
Payment methods
I am trying to get rid of my credit card and change into a new one but it don’t let me. I keeps saying I don’t have xfinity services, refresh the page, no contact error, can’t go do two step verification I can’t go into account and identity. Xfinity on the phone/store didn’t work either. I can’t do
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Billing
Hi there @gfattman. I am sorry to hear you are having troubles with your service. Please let us know more details on your service issues.
Issues with MSNBC not loading on Comcast
september 3, 2025. MSNBC is buffering and freezing constantly this morning. No other channel has this problem What is happening?
Question
Duplicate accounts
Hello, I am reaching out regarding extra Xfinity charges I have been receiving on my bank account. I noticed when logging in that I have 2 accounts. I should have one account with internet and 2 mobile services. I also am getting billed for one of the mobile devices and have sent in the trade in pho
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Customer Service
computermusic You are most welcome! I hope you have a fantastic Friday, and we'll be in touch soon!
No closed captions
No closed captions on national geographic wild (channel 687); started yesterday Option is set ON for closed captioning
Question
OK - thanks for the followup and many thanks for your support.
No closed captions
No closed captions on national geographic wild (channel 687); started yesterday Option is set ON for closed captioning
Question
Buried Line Damaged by Xfinity
A neighbor was having a new line trenched to her home, when that crew hit my line and severed my connection. The local utility finder service had marked the area, but missed my line. I asked the crew to stop digging until the locater service came back out. They refused and I was told that would take
Question
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Customer Service
@user_68qgw4 Thanks for reaching out to us , we do apologize for any inconvenience with your mobile billing, go ahead and send us a direct message with your first and last name and complete service address Here's the detailed steps to direct
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
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Went to my local store and they knew nothing about it as well.
Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
Question
I was offered the buyout of $500 per device. I paid Verizon for them and submitted the bill. I have a submission ID & no one can help me. I don’t understand how to get this resolved. It’s very frustrating!
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
Question
No picture on Xfinity Stream on Apple TV
I have sound but no video. I have update app, powered everything on and off but nothing works. I had. Video on this tv and app for 2 months - now no picture (but sound and I can see Guide, etc.)
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Xfinity Stream App
Hi there @user_g2chwt. Thank you so much for the feedback. We will pass this down to our engineers.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Thank you for the information Michael71. Let's take a look at the box and see what we can do. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary• Click the "
Your Favorite Movies For Free Missing
Saved/For You/Your Favorite Movies For Free This section, located below “Your Favorite Movies Airing Soon” has disappeared for over a week now. Neither “Restart” nor “Refresh” brings it back.
Question
Same here! 🙁 promises, emails and no activation.
2-Year Peacock Premium Subscription - Unable to Activate
Summary: My Xfinity plan includes a two-year Peacock Premium subscription, but I am unable to activate the subscription. Background: I have been through all of the help articles and multiple rounds with customer service on live chat and on the phone. I was twice told that I would receive a new email
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Hi user_5ssh8z! Thank you so much for using our Forums, and we are sorry to hear about the surprise you ran into while internationally roaming. Our team is here happy to work with you to turn your experience around, please send us a DM with your name
I had the Global Travel Pass activated on my xfinity mobile line and was wrongly charged over $5000 while in Canada
I have been traveling to Canada for years and had the Global Travel Pass activated for over 3 years. Any time i go to Canada, the pass gets activated and they charge me $5 a day. No problem, i expect this. I went to Canada in July and they charged me data roaming rates (pay as you go) for the entire
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@user_8pvnyv Refer to this support article for information; https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service
Cancel mobile phone service with Xfinity?
Good Day. How do I cancel my mobile phone service with Xfinity?
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Cable box. Version 193.2.0, XRE Protocol Version 2.8.0, Receiver Native Version 5.6.0.
Your Favorite Movies For Free Missing
Saved/For You/Your Favorite Movies For Free This section, located below “Your Favorite Movies Airing Soon” has disappeared for over a week now. Neither “Restart” nor “Refresh” brings it back.
Question
@user_swr58h Thanks for reaching out to us we do apologize for any inconvenience you're experiencing. If when you go to log in to the Xfinity app or the website and it's not locating the account, then the information you're putting in is not the same
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Payment methods
I am trying to get rid of my credit card and change into a new one but it don’t let me. I keeps saying I don’t have xfinity services, refresh the page, no contact error, can’t go do two step verification I can’t go into account and identity. Xfinity on the phone/store didn’t work either. I can’t do
Question