Xfinity Community Forum

Complaint

They closed the post we were talking on, so here it is again: Source: https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701 I did speak to customer service via direct messaging 4 more times, they scheduled another tec

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Customer Service

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user_tqqz8u You might need to try signing out and back in to see if that helps with the available icons.

XfinityJeniece

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18 hours ago

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U

Guide listing incorrect for MeTV+

The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).

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Nothing looking like an envelope on the screen. The only buttons at the top of the screen are: Support, Offers, a button that opens the Search Conversations screen, and Sign In, which I did. There is a blue button with a + sign at the bottom, but it

user_tqqz8u

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18 hours ago

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Guide listing incorrect for MeTV+

The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).

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@user_qjv5pm Thanks for adding a post to the community. As well for purchasing the pass. Which device are you trying to access the Wifi Pass on?

XfinityBenny

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18 hours ago

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Refund

I was charged twice for the now pass but still can’t access it.

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Suddenly have to subscribe for Syfy, USA, E! channels?

Why can I no longer access multiple channels that I am paying for? They were available yesterday.

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Customer Service

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I'm not sure what the other agent would have been referring to. But anyone that has TV/Internet whether it is an older plan or newer plan are automatically given the multi product discount. They are listed on the approval texts and emails whenever yo

XfinityMatthew

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18 hours ago

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2 Product Discount

One of the reasons that I switched to Xfinity Mobile, was that there was a 2 product discount (Xfinity Mobile + Xfinity TV/Internet) of $20 per month. I just heard this month, that the $20 discount has been reduced to just $10. Is that correct? If so, that's enough to spur me to move my cell plan to

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Alright, thank you, we can certainly assist you with this. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this foru

XfinityJon

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18 hours ago

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Update plan

I want to update plan, but get a good price/deal. I cannot get equivalent or better plan to what I have and cannot reach a live agent and the automated chat isn’t helpful at all in anyway.

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@user_1xobms Thanks for confirming. Did you get a confirmation email for the order being applied successfully? The only number we have is the 1-800-xfinity (1-800-934-6489) number. For live help we recommend that and our Xfinity Assistant live chat h

XfinityBenny

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18 hours ago

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Is there a way to talk to a live agent?

I’ve been trying to get a hold of an agent. I called the 1-800-xfinity and she’s not transferring me to someone. She hangs up even after I tell her what my problems are. This is quite frustrating because I’ve been with them for 2 years now and I’ve always had trouble with my internet. Can someone pl

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user_fec735 We currently don't have the details of the construction information available to us to answer those questions at this time.

XfinityShawn

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18 hours ago

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Coax to fiber upgrade

Comcast is upgrading the coax feed into our condo from coax to fiber optic. Will the new fiber splitter connect the ingress fiber cable to the existing inside coax? If so, what is the likely model of the connector that replace the current COMMSCOPE CSMG2/ coax splitter? If not, will Ethernet be requ

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We unfortunately can't email you directly user_7j8yry, but I know you've already spent a great amount of time on this, so I understand your feelings for sure. Above all, we'd still love the chance to take a look at this and do all we can to help. Ple

XfinitySeth

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18 hours ago

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Bad Xfinity Mobile Customer Service r

The customer service agents at Xfinity Mobile will lie to you to achieve their objectives. I was told by four different agents that the trade in offer on my old IPhone could be increased from $ 450 to $ 830 to match a promotion offered by another carrier. That transaction was never processed. The cu

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Hey @user_ah91a, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look into the account and review the services for a 4K DVR set-top box eligibility. You can learn more about our high resolutio

XfinityDemitrius

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18 hours ago

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XG1v4

I have tried to order a XG1v4 Cable Box 4 times and have been dealing with incompetent customer service agents. I would love to know how I can order the right box So far, I've gotten in returns! Regular box that was not 4K Regular DVR box that was not 4K Regular 4K box that was not DVR Today I got a

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I guess I'm surprised and a bit confused. That was not a discount that I was receiving for having TV/Internet, before I signed up with Xfinity Mobile. And I received the discount only when the Xfinity representative told me that I would

user_ec4d2c

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18 hours ago

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2 Product Discount

One of the reasons that I switched to Xfinity Mobile, was that there was a 2 product discount (Xfinity Mobile + Xfinity TV/Internet) of $20 per month. I just heard this month, that the $20 discount has been reduced to just $10. Is that correct? If so, that's enough to spur me to move my cell plan to

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Hello @user_tdfhx2 Thanks for reaching out. When it comes to past due balances we have a few options for maintaining active service with an overdue balance. The first option being payment arrangements if you need an extension on a balance you can set

XfinityMatthew

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18 hours ago

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For an email address for the CEO of Comcast

Why can't you email a complaint about the customer service and the automated service which understands nothing. It is disgusting to try to reach a real person by phone. If you can ever get on the list for a real person the hold time is 1 hour or more. I am fed up. Their online website has been down

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Good evening @jblozis106, and thank you for reaching out on our Forums with your TV box connection issues, we appreciate it. To confirm, is this a new TV box or TV? Is this occurring on all channels or specific channels?

XfinityAlyssaA

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18 hours ago

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Tv connect to box

I have followeddirections on card of new box but the tv channels wont connect. Keeps saying retey

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Refund

I was charged twice for the now pass but still can’t access it.

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Billing

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Looking to upgrade Internet and home phone.

user_ojytgl

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18 hours ago

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Update plan

I want to update plan, but get a good price/deal. I cannot get equivalent or better plan to what I have and cannot reach a live agent and the automated chat isn’t helpful at all in anyway.

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@XfinityJustinC @XfinityJustinC Yes I restarted it! The order was processed and then I unplugged my WiFi and plugged it back in after 30 seconds as the directions noted! Is there a number I can contact to get this resolved over the phone by any c

user_1xobms

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18 hours ago

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Is there a way to talk to a live agent?

I’ve been trying to get a hold of an agent. I called the 1-800-xfinity and she’s not transferring me to someone. She hangs up even after I tell her what my problems are. This is quite frustrating because I’ve been with them for 2 years now and I’ve always had trouble with my internet. Can someone pl

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Why doesn’t Xfinity have any hardships programs. I pleaded with someone name Henry and assist my family with help and from we were told to pay past due ans we had it paid within 24hrs and then the amount changed to $759. And we pleaded with es

user_tdfhx2

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18 hours ago

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For an email address for the CEO of Comcast

Why can't you email a complaint about the customer service and the automated service which understands nothing. It is disgusting to try to reach a real person by phone. If you can ever get on the list for a real person the hold time is 1 hour or more. I am fed up. Their online website has been down

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Yes I restarted it! The order was processed and then I unplugged my WiFi and plugged it back in after 30 seconds as the directions noted! Is there a number I can contact to get this resolved over the phone by any chance? I didn’t receive a notificat

user_1xobms

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18 hours ago

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Is there a way to talk to a live agent?

I’ve been trying to get a hold of an agent. I called the 1-800-xfinity and she’s not transferring me to someone. She hangs up even after I tell her what my problems are. This is quite frustrating because I’ve been with them for 2 years now and I’ve always had trouble with my internet. Can someone pl

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Three lost devices

Xfinity and FedEx has lost my three devices I ordered on January 2nd have not received them at all Xfinity is making it to be my fault that I have not received my devices or that I'm lying that I have received my devices but it has been sitting in the same place since January 3rd I have not received

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Xfinity Compliments

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