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Great! @user_ute4ex could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon
Stuck with second phone line
A customer service agent messed up and dispatched a pSIM in addition to eSIM activation of my phone. Because of the pSIM I have now a second line that I don’t want. I have spent hours chatting with customer service but the issue is not resolved. Please help.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I need to schedule a future cancellation without a phone call
I need to schedule a future cancellation without a phone call please. Thanks.
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Good morning, @user_br40wd ! I’m sorry you’ve continued to experience speed issues even after multiple technician visits. Xfinity does not currently appear to offer Fiber-to-the-Home broadly throughout Parker, CO 80134. Availability can v
Does Xfinity offer true Fiber Internet in Parker, Colorado 80134
I currently have xFinity cable internet and it's horrible. What I have under contract is 1GB but the true speed is about 300-500 mbps. Usually I only have about 30% of 1GB data. There are technicians came to my house but they admitted they cannot fix the issue because of cable internet. I am using X
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How can I escalate an unresolved billing dispute with Xfinity beyond regular customer service?
Hi everyone! I’m looking for advice on how to escalate a billing issue with Xfinity because I’ve contacted customer service multiple times, including speaking with a manager, and I still haven’t received a clear resolution. I’ve been an Xfinity customer since 2021, and I’ve stayed with the company t
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user_35non5 Thank you so much for reaching you to us here to day to let us know about the issue you are experiencing with your internet speeds. Can you please tell me if you have attempted any self troubleshooting steps that can be found here https:/
Xfinity internet spotty throughout apartment
We've had Xfinity internet for a while now and use the eero mesh system with it. About a year ago there was a power outage and when the Xfinity provider came to fix our network, he provided us a new router. Since then, internet in parts of our apartment is very spotty going in and out, even with the
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Yes the correct number is activated on the eSIM
Stuck with second phone line
A customer service agent messed up and dispatched a pSIM in addition to eSIM activation of my phone. Because of the pSIM I have now a second line that I don’t want. I have spent hours chatting with customer service but the issue is not resolved. Please help.
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Did I get a legit call from Xfinity? [Edited]
I'm supposed to be getting my landline phone connected to my xfinity account. I just got a voicemail saying to call the above number to complete my mobile activation. Since I'm not looking for mobile activation I asked about the number online and AI gave me two legitimate numbers and stated that it
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Plan
user_5392c7 Thank you for hanging in there with us, and the feedback. I can see how this would be frustrating. I'd like to take a look on our end, and see what the next best step is going to be in resolving this issue. Please send us a Direct Message
Xfinity App on Apple TV 4K will not allow me to watch live sports while Apple TV is ethernet connected to Comcast [Edited]
I have a Cable modem connected to Comcast. I have my Apple TV 4K connected via wired Ethernet to have better quality. This setup works great for everything except the Xfinity app. If I want to watch live sports it says the Apple TV has to be connected via WiFi. [Edited: "Inappropriate Language"] To
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Same problem, started for me when I tried to redeem rewards last week
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Hello, @user_vwh6mv we'll need to change the equipment type in our billing system so your Xfinity gateway deactivates and then the COAM will take over. Could you please send our team a direct message with your full name and full address? To send a di
Requesting Provisioning Change to Member-Owned Router on Fiber ONU
Hello, I am writing to request a provisioning change on my residential fiber account. I am removing my leased Xfinity Gateway and moving to a Member-Owned Router configuration.My setup utilizes a standalone physical Xfinity ONU (Optical Network Unit) connected to a separate router. Could a represent
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Hi! I'm returning an Xfinity Gateway Router.
shipping label not emailed
I completed the entire return process through Xfinity to receive my shipping label and it was never emailed. I tried to talk with the customer bot but that took me in circles. I see that common answer is to direct message someone but I have no way of doing that. I need the label to not be needlessly
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Hi there, @user_4vdgkd. Thanks for reaching out to us here on the Community Forum and sorry to hear about the service interruption. I can understand being frustrated especially when working from home. You can request credit for the downtime using the
Internet outage
This is second time in a row. i am not able to work because of these . i won’t pay for these days.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Requesting Provisioning Change to Member-Owned Router on Fiber ONU
Hello, I am writing to request a provisioning change on my residential fiber account. I am removing my leased Xfinity Gateway and moving to a Member-Owned Router configuration.My setup utilizes a standalone physical Xfinity ONU (Optical Network Unit) connected to a separate router. Could a represent
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Good Morning, @user_5aibs4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand wanting to ensure you have the best rate available for the services enjoyed within the household. Typically, ther
Request for Billing Review and Goodwill Credit – Longtime Customer
Hello Xfinity Support, I've been a loyal Xfinity customer for several years, paying approximately $99 per month for internet service with speeds of just 150 Mbps. Today, October 21, I contacted Xfinity to cancel my service because I found a better offer with a competitor. To my surprise, your repres
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Hello, @BarbH4 Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon In th
Customer service review
A technician came to my house yesterday for a planned service call. He did not announce himself on arrival. He went into my yard, where my dogs were, through a gate that was broken and should not have been used. He proceed replacing equipment without telling me what he was doing. He disconnected my
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Plan Change?
I'm an existing Xfinity Internet customer paying approximately $114/month for 600 Mbps. AT&T Fiber has now become available at my address, including 500 Mbps service for $60/month. Before changing providers, I'd like to review any current loyalty, retention, or promotional pricing available on my ac
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