Xfinity Community Forum

user_5lxo0s Thank you for reaching out! I'm sorry to hear you're unable to cancel an upcoming installation appointment for Xfinity Services. It seems really odd you're unable to cancel it by accessing the Xfinity app or online Xfinity web port

XfinityMartyR

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3 hours ago

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I am trying to cancel the upcoming installation order. Called many times!

Hello, I recently placed an order for new Xfinity service, and the installation appointment is scheduled for next week. However, I need to cancel this pending order completely before any service is activated or equipment is installed. I have tried canceling the appointment through the app and websit

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Ticket status update [Edited]

Tech came out to check signal and said multiple houses near me have same issue. they are in the shared utility box and he said there is a tap replacement needed. What is the status of the repair? Ticket# [Edited: "Personal Information "] [Title Edited: "Personal Information "]

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Customer Service

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ok thats too bad since there's clearly something amiss in the equipment outside my home, but if xfinity isn't worried about it, so be it. the signal levels at my modem are (just barely) in spec so its not worth it to me to pursue it any further

user_7r4716

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3 hours ago

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Very low downstream power levels

My modems signal page says my connection is poor. When I look at the downstream power levels they are all quite low. This has been going on for some months. My speeds are fine and my corrected and uncorrected counts are low, so it looks really good except for the power levels. The modem is a Netgear

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Then you will need to reach out to the Customer Security Assurance team at the information provided. They handle all email related issues.

XfinityMatthew

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3 hours ago

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emails to me returned as undeliverable

In the past week I've received messages from two financial institutions that emails to me ...@comcast.net have been returned as undeliverable. Why is this happening for only these specific senders?

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Hi there and welcome to Comcast @user_osfsdv. I am sorry to hear that you are having troubles iwith your Internet service. We are here to help you out. Please send us a direct chat message with your full name and complete service address to “Xf

XfinityRoberto

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3 hours ago

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Worst customer service, as a whole.

Had issues with our home internet since July. Called, made a ticket,scheduled a technician visit on the 30th of July. Never showed,called, anything....finally talked to a real person and scheduled a technician for today August 11th, no show again. So done with these people.....I will go pay more wit

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Account closed

Hi- we closed this account, discontinued xfinity service on 07/15. We were paid up until then. We went in and returned our equipment on 07/26. We are getting double billed for service we didn’t use. We have receipts from the stores. I need to speak with an agent on the phone.

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Billing

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None of these suggestions apply. There are no filters set and the undeliverable notice was just for specific senders both of which are financial institutions. I have been getting emails from these senders for years without any problems until now.

user_6423da

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3 hours ago

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emails to me returned as undeliverable

In the past week I've received messages from two financial institutions that emails to me ...@comcast.net have been returned as undeliverable. Why is this happening for only these specific senders?

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Hi there @et12second Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. &ems

XfinityDemetrise

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4 hours ago

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Damage, work that is horrible and unsafe and fees that changed at the door. SENT HIM AWAY

"I had to dismiss the technician sent to my home today due to unprofessional conduct, poor workmanship, and unauthorized price changes at the door. I need a corporate supervisor to investigate this contractor and ensure no installation or missed appointment fees are added to my account. "

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I checked for our options and sadly I don't have an option for an outside only appointment to check the outside levels. I can however set up a repair appointment for us. Our next opening is for Monday, August 17th. Would that day work out for you? &

XfinityPaula

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4 hours ago

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Very low downstream power levels

My modems signal page says my connection is poor. When I look at the downstream power levels they are all quite low. This has been going on for some months. My speeds are fine and my corrected and uncorrected counts are low, so it looks really good except for the power levels. The modem is a Netgear

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A continued run around with lots of deflection and no action and the Waitlist scam

As you all know Xfinity is the absolute worst with taking action and coming up with solutions. They simply train their staff to deflect, deflect, deflect. We are still without cable and they keep blaming other parts of the organizations but they promise us a technician should be able to come out in

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Customer Service

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user_8rzhni I'm sorry to hear that services have been down for so long. The best option to see updated information for estimated restoration timeframes is to check the Xfinity app or website. The local field technicians will do their best to provide

XfinityThomasD

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4 hours ago

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Xfinity support

I have an account associated with telephone number [Edited: "Personal Information"]. Service has been down for 2 days. Can I get an actual estimate for restoration of power?

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Free Peacock streaming for Diamond members?

Hi, I've been an Xfinity subscriber for many years and am at Diamond status. From what I understand, we're supposed to have access to Peacock streaming, but I don't appear to. When I look at subscriptions, it seems I have to pay for the streaming services. Does the Diamond reward not actually exist

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Customer Service

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Hello, @user_ck9688. I appreciate your interest in our internet service. I would be more than happy to help process that order for you. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right

XfinityRaul

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4 hours ago

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Identity Verification Issue

Hello, I'm trying to sign up for internet service. When checking out, the identity verification process asks for my birthday. I've entered my birthday correctly (and tried multiple browsers), but it always says "unable to verify your identity" and I'm unable to complete the process. Is this somethin

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Damage, work that is horrible and unsafe and fees that changed at the door. SENT HIM AWAY

"I had to dismiss the technician sent to my home today due to unprofessional conduct, poor workmanship, and unauthorized price changes at the door. I need a corporate supervisor to investigate this contractor and ensure no installation or missed appointment fees are added to my account. "

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Customer Service

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Thanks for sending that over. The best way to swap out your box would be at an XFINITY store. Going to a store would allow you to drop off the old box and pick up a new one that isn't the same model you returned. Alternatively, our team can ship out

XfinityRaf

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4 hours ago

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Cable Box Noise ... Why??

Compared to my AppleTV hardware which is silent and tiny, my Xfinity box is huge and constantly making noise from either a fan or the hard drive. Why? I even tried swapping boxes, but the new one did the same thing. Feels like 2010 technology. When is Xfinity going to update their cable boxes so tha

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I am trying to cancel the upcoming installation order. Called many times!

Hello, I recently placed an order for new Xfinity service, and the installation appointment is scheduled for next week. However, I need to cancel this pending order completely before any service is activated or equipment is installed. I have tried canceling the appointment through the app and websit

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Customer Service

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Identity Verification Issue

Hello, I'm trying to sign up for internet service. When checking out, the identity verification process asks for my birthday. I've entered my birthday correctly (and tried multiple browsers), but it always says "unable to verify your identity" and I'm unable to complete the process. Is this somethin

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Customer Service

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user_wxo3my We appreciate you reaching out, and can understand your concern after receiving a collection notice. Did the collections agency mention if the charge was for Xfinity Residential, or Xfinity Mobile services?

XfinityMartyR

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4 hours ago

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Billing

website currently shows that I owe nothing on my Xfinity account, but I have been contacted by a collection agency claiming that I owe approximately $300. I would like clarification on why this debt is being reported or sent to collections when my account shows a $0 balance. Please review my account

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Poor customer service

A few days I canceled my Xfinity service. I received an email with instructions for returning the equipment. The recommendation was to take it to the store. Today, I went to the store in Brunswick, GA. When I walked in there were 5 workers and 0 customers. I explained to one person that I was return

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Customer Service

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Hi there @Empm1029- Thank you so much for reaching out. I can assure you that is not the experience we want for you as a valued xfinity customer. I'll be happy to assist. To get started, please follow the steps below to send a

XfinityDemetrise

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4 hours ago

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Comcast has the worst customer service

I’ve been a customer for over 15+ years with Comcast and I have experienced the worst customer service that I have ever dealing with anything. I want to know how I can file a formal complaint and also the possibility of canceling my services. You guys went ahead and shut my services off when that wa

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