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I never got my minions movie reward
Hi, I clicked on the reward and chose the minions movie. It never showed up in my account.
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Customer Service
It was out for about 2 hours. I could not reach their support and the outage map would not work either. It is back on now,
Outage
TV has been out for 45 minutes and no one at xfinity will answer the phone. Keeps telling me it has calling restrictions and cannot connect. Then they wonder why they are losing customers.
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Need help with closed account
I really need help. I’ve been dealing with a closed account for over a year now. I set up internet and phone service and there was an issue with the order and I was told everything would be canceled and I just need to sign up again online. I did that and they never closed the mobile line. Then I cal
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Devices
Thank you for letting us know @user_1f508j, I would like to take a look at what is happening. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at
Stream using Apple TV
Why can’t I use my Apple TV to stream when I am on my in home network? I get the message that I can only stream on my iPad or iPhone.
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Hey @user_owau44, Thank you for visiting our official Xfinity Forums Community support page. Please accept my most sincere apology for the experience you have encountered. There was a known issue that was affecting multiple tools and applications. Th
Why dont any of the phone numbers work, or apps when theyre needed?
Tv was not working when I got home. Just showed what was on and 3 dots searching for service. I tried to call multiple times, with different phone numbers, and it would ring once or twice then hang up. Ridiculous because we pay all this money for your service and get no help in return. Apps wouldnt
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user_7akh14, I appreciate you taking a moment to create a post. I'm sorry to hear you ran into issues with your cable services. Addtionally, I understand the Xfinity App and Xfinity Assistant were also giving you trouble. We had many reports ear
My cable isn't working, the app isn't working, the assistant isn't working. I need to speak to someone
I need to speak to someone. My cable isn't working, the app isn't working and the assistant isn't working. How in the world am I supposed to get this solved?
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Updating terms and conditions and when I click on sight it comes up for me to give my credit card number and other info. Why? Can't say for sure without knowing more, but "Update" emails that have any sort of "do this or lose your access" demand are
question about e-mail i just received about terms and conditions upgrade due to expire today
Updating terms and conditions and when I click on sight it comes up for me to give my credit card number and other info. Why?
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Hey there, @user_7zkng1, thanks for reaching out through Xfinity Forums regarding your connection. We would be happy to help you with troubleshooting your account. What issues have you been having since the tech was out?
I need to talk to a live person
My tv service has not been the same, since the technician came out to provide a free preventative check up
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Hey there, @user_8mahup, thanks for reaching out through Xfinity Forums regarding your cable services. We are showing that the known service interruption has been resolved. Is everything back up and running with your connection?
Cable Outage
Cable is out reportedly for thousands. Why have I received no notification letting me know what's wrong?
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It works on my iPad and iPhone. Just not the Apple TV
Stream using Apple TV
Why can’t I use my Apple TV to stream when I am on my in home network? I get the message that I can only stream on my iPad or iPhone.
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Hey there, @delewis37, thanks for reaching out through Xfinity Forums regarding your TV issues. We are showing that the service interruption with our TV services has been resolved. Is everything working for you now?
Portland Oregon cable TV outage
Cable TV will not play live or recorded programs since about 12:30pm PDT. They won't play on the Internet either. Area Code 97203. And this is during World Cup!!
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Hi @user_3dc1bf, thank you for taking the time to reach out to us on our Xfinity Community Forum! There was a national issue with our services earlier today, but we're receiving word from many customers that their services have been restored. It also
Xfinity Account
We called to see about reducing our cost. The Rep said she’d give us a $20 discount for one year. We had to agree to the new price via a link, which we did. She said we had same service but reduced rate. Never hung up, we tried turning on the TV. It doesn’t pull up channels and now I can’t get into
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Hello, @user_jd96xh and @user_7akh14! I apologize that your TV service has not been working. Our engineers are working on this concern. Some customers have reported they are able to watch again. Is your service still offline?
My cable isn't working, the app isn't working, the assistant isn't working. I need to speak to someone
I need to speak to someone. My cable isn't working, the app isn't working and the assistant isn't working. How in the world am I supposed to get this solved?
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Why do you have appointments
Why do you have appointments if you’re not going to actually see people at that appointed time. I had a 4:30 appt on. Monday, June 22nd and I’m still waiting to be helped 30 min later at the northgate store location.
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Customer Service
Hey @user_8hxya9 Are you still experiencing issues with your new service? Did you have the service scheduled to start at a certain date or ASAP?
XfinityEva
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12 hours ago
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Service request
My service is not activated even though I picked up the modem
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