Xfinity Community Forum

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Cancel Service

I'd like to cancel my service but am not able to call.

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Customer Service

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Hello, @user_2wv0v0! Thank you for reaching out with your billing concern. Hopefully, everything with your service is working well now! Have you already requested credit using the Xfinity Assistant as seen HERE?

XfinitySara

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5 hours ago

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Hello credit

I need my credit, for outages. It hasn't been given. So I need help

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Need to change credit card for automatic payment

user_24se0t

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5 hours ago

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Need to pay phone bill

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You are absolutely correct. It is USELESS! I needed to speak to someone about my email and the response I got was that my account wasn't eligible for a transfer so there was no information available. It assumed the question I was asking and kept givi

ahaiaiarai

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5 hours ago

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Xfinity Assistant is Useless

Please please please fix the Xfinity Assistant. It never responds to prompts and is incapable of connecting the customer to a customer service representative or agent. This is so incredibly frustrating as a new Xfinity member and makes me regret signing up with this company. Even over the phone I’m

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user_45ajkk Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your q

XfinityPeterH

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5 hours ago

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Canceling service

Hi, back in June, I moved to a new address. I chatted with someone at Xfinity to cancel service. They said it would be done. Almost a month later and it has not been done. Service is still active at my previous address and have already been charged for a month.

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Got it, I just wrote a message. Do you see it posted?

user_qebt8h

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5 hours ago

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Suppot

Might be the worst customer support in the industry. our Wi-Fi has recently gone down and the earliest that Xfinity can have a technician out to our home is over a week. this provides a major pain point for anybody who works from home to have to deal with. considering switching providers after this

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@user_qebt8h For the direct message you would select "Xfinity Support" from the drop-down list.

XfinityKei

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5 hours ago

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Suppot

Might be the worst customer support in the industry. our Wi-Fi has recently gone down and the earliest that Xfinity can have a technician out to our home is over a week. this provides a major pain point for anybody who works from home to have to deal with. considering switching providers after this

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user_mncx4f Great! We will go ahead and get this thread closed as resolved. In th event you need assistance in the future, please create a new post. We hope youi have a great day and take care. Bye for now!

XfinityAirelle

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5 hours ago

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DVR storage

"My account profile is experiencing a Cloud DVR storage rate-code mismatch. My new wireless TV box shows 94% storage full even though I only have 6 programs recorded and my 'Recently Deleted' folder has been completely emptied. A local system refresh failed to correct the discrepancy. Please remove

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@XfinityRaul Troubleshooting steps taken so far: - Replaced modem, twice (confirmed compatible modems, tried provisioning via the app myself and remotely via the Xfinity assistant) - Replaced my router - Removed all wifi extenders - Removed all coa

pcboiler

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5 hours ago

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Inconsistent connection drops

*New, potentially simpler to understand event logs in the first posted comment Some sleuthing by me at the end comparing the modem history with my Chrome plugin to monitor internet connectivity. I've replaced both my modem (on my second Arris S33V3) and router (just switched from Google Home to TP-L

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... If I wanted to migrate from Yahoo to Outlook, does anyone know a safe way to do that and would I still be able to keep the comcast.net email address? First off, "Outlook" is both an email program and app, and one name for Microsoft'

BruceW

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5 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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Attempted to direct message you as well, but do not see you in the drop-down list. the earliest they could get me scheduled was the 28th.

user_qebt8h

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5 hours ago

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Suppot

Might be the worst customer support in the industry. our Wi-Fi has recently gone down and the earliest that Xfinity can have a technician out to our home is over a week. this provides a major pain point for anybody who works from home to have to deal with. considering switching providers after this

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Thank you for reaching out. We do ask that you do not post any public information on this platform @user_ykstqw. Did you know you can transfer services and usually use the same router? If so you can check out the link: https://www.xfinity.com/support

XfinityDena

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5 hours ago

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Set up internet

I have moved to [EDIT: personal information] Can I use the same router ?

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user_4nc9as Hi there! Thanks for using our Forums and for taking the time to reach us. We are unable to connect you with specific agents but we are happy to help you set up the Xfinity Mobile service here. How many lines are you planning on signing u

XfinityJorge

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5 hours ago

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Local representative Steubenville

I am looking for the local rep Steubenville. He came to my house about a year ago and I lost his card. Would there be any way that person can post on this so I can call him? I’m looking at getting cellular service in the next two or three months

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Xfinity partnered with Yahoo Mail for an “upgraded experience” at no extra cost? Are you serious? It costs $5/month to get rid of inappropriate ads. That’s not an upgrade… that’s extortion!

bcau

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5 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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user_35w5nf Thank you for the post! We would never want to lose a valued customer. The options on the promotional pricing side we would need to look direct your local options. For me to look over the different pricing, I will need for you to send us

XfinityTommy

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5 hours ago

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Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

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@user_qebt8h I appreciate you taking time to try the link for the Waitlist. When is your appointment?

XfinityKei

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5 hours ago

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Suppot

Might be the worst customer support in the industry. our Wi-Fi has recently gone down and the earliest that Xfinity can have a technician out to our home is over a week. this provides a major pain point for anybody who works from home to have to deal with. considering switching providers after this

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While we hate to see you go, @user_0rl14e, our team would love to help in any way we can! Could you please send our team a direct message to continue? How to send us a direct message: Click "Sign In" if necessary. Click the "Direct Messaging" icon

XfinitySara

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5 hours ago

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Canceling services

I would like to cancel my internet. Scheduling a call back has not worked and the chat feature has not been helpful either.

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Canceling services

I would like to cancel my internet. Scheduling a call back has not worked and the chat feature has not been helpful either.

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Customer Service

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I attempted to sign up for the waitlist, but received a message back, saying that there was no availability in our area, which is crazy. We’re right outside of Philadelphia, we’re not in the country.

user_qebt8h

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5 hours ago

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Suppot

Might be the worst customer support in the industry. our Wi-Fi has recently gone down and the earliest that Xfinity can have a technician out to our home is over a week. this provides a major pain point for anybody who works from home to have to deal with. considering switching providers after this

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@Randlma, we want to thank you for reaching out on the Community Forum for help with disconnecting service. Good luck with your new provider, and we are here if you ever need service again. Take care!

XfinityFrank

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5 hours ago

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Help with service cancellation

Is there a way to get my service canceled without a phone call before my next billing cycle? I am sick and unable to talk or go into a store right now.

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