Xfinity Community Forum

Incorrect Name On Statements

I have asked this to be corrected before, possibly more than once, and it has not been. My last name is incorrect on my statements and it needs to be changed.

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Billing

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I'm sorry to hear you're experiencing a similar issue, user_x8fhwv. Is this happening while using the Paramount+ app on your devices, or is it through our TV box? What troubleshooting steps have you tried so far? Did you try rebooting the modem to re

XfinityDilary

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12 hours ago

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Paramount Plus Error Message 3205

Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]

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... all their financial accounts tied to their Comcast.net email address ... Not a problem. As @Again explained above, users with Comcast.net email addresses who migrate to Yahoo will still have the very same Comcast.net email address. They'll need

BruceW

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12 hours ago

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Transitioning to Yahoo Mail with an Existing & Matching @comcast.net Yahoo account

Hi. I just found out that all @Comcast.net emails are transitioning to Yahoo Mail. I haven’t received my email invitation yet but I have an existing Yahoo account with a username of *****@comcast.net that matches my username for my Comcast email. How will the transition work for me if they are the s

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I changed my Xfinity/comcast password because my email contact list was hacked. I am not receiving any email from my contact list.

I am only receiving emails from the emails in my JUNK folder. I worked with Mo at Xfinity this morning and he sent 3 emails to my comcast.net email and I only received two of them. He tried several things (don’t know what) and I still didn’t receive his latest email. He gave up and told me he’d send

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Email

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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Request: Confirm my customer-owned modem is released from my old account

Hi Xfinity Support, I have a customer-owned Motorola MB8600 modem that I previously used on my Xfinity Internet account. I’m planning to give this modem to a family member so they can activate it on their own Xfinity Internet plan. Can you please confirm that this modem is fully removed/released fro

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Hello @user_xr3ql7, thank you for taking the time to leave a post. I completely understand how frustrating it must be to not find a clear answer after following the suggested steps. I appreciate your persistence. The WiFi Pro Extender battery isn&rsq

XfinityMarshante

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12 hours ago

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WiFi Pro Extender Battery

Hi, how do I purchase the WiFi Pro Extender battery. went to the store and they told me to use xfinity assistant. Entered the keyword “WiFi Pro Extender battery” and various combinations, but none got to the right answers! there was just no direct way to find out how I can buy the “WiFi Pro Extender

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user_auaeca How are you attempting to access your email? Are you using a third-party app?

XfinityJeniece

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12 hours ago

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Comcast email not working on new iphone

I updated to a new iphone and now my email won't work on the phone and it says the server is not responding. I tried deleting and redoing the settings and still won't work. I don't really know what else to do to get it to work but its going on 4 or 5 days of error messages.

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If you received a text when you purchased saying "thank you for your purchase" there should be somewhere that says "click here for any issues". You should be able to cancel the purchase and you'll get a credit to your account. But this is insane that

user_khgokn

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12 hours ago

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Xfinity support

I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal

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Hi there, @user_ldjslb ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having, I can assist you and get you taken care of. Please be assured yo

XfinityRichard

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12 hours ago

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Canceling Services

How do I cancel my tv and voice services and keep just my internet service?

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Cancel Services

I moved out of the country and have been trying to cancel my services for 2 months. I have an overseas number, how do I cancel my services?

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Customer Service

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no I have not received an email yet.

j-bf

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12 hours ago

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Activate Peacock!!

I'm a Diamond customer and was offered free Peacock but I can’t activate because I'm receiving a message my account is ineligible....Why??? What's going on??

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user_18nkjv. We appreciate your feedback and will pass it along. I'm sure our CSA team will be able to help further. Let us know how it goes!

XfinityDilary

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12 hours ago

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email login

I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.

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upload speeds dropping

i have tried restarting my gateway and to even unpluging my router for 10 mins and pluging it back in for some reason i have 0.8 mbps upload speeds and its at random any ideas for fixing i have xfinitys 1300mbps plan with a XB8 gateway

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Your Home Network

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Request: Confirm my customer-owned modem is released from my old account

Hi Xfinity Support, I have a customer-owned Motorola MB8600 modem that I previously used on my Xfinity Internet account. I’m planning to give this modem to a family member so they can activate it on their own Xfinity Internet plan. Can you please confirm that this modem is fully removed/released fro

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Customer Service

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@nfcmary Thanks for adding a post to the community. Sign in to your email using this https://www.xfinity.com/email page. It will ensure you use the official sign in, and direct you to Yahoo Email if it was upgraded.

XfinityBenny

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12 hours ago

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Email is not displaying in my inbox

No email messages are coming to my inbox, whether I'm using the web client or the Mail app on my phone. Spam emails are displayed in the Spam folder.

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@strega7 Easy. When you setup the Yahoo account, you can choose 'My Email' as an option to keep using your email address and still get the features of a Yahoo account. The other big one that does this that you might not even think about is Microsoft

BudGreen

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12 hours ago

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Transitioning to Yahoo Mail with an Existing & Matching @comcast.net Yahoo account

Hi. I just found out that all @Comcast.net emails are transitioning to Yahoo Mail. I haven’t received my email invitation yet but I have an existing Yahoo account with a username of *****@comcast.net that matches my username for my Comcast email. How will the transition work for me if they are the s

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Same thing happened to me. I talked with an agent and they refunded my purchase, but I still am unable to watch it. I am unable to purchase the correct version to this point - if there even is one available. I have waited the 2 hour window and reques

user_o2zog5

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12 hours ago

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Purchased new movie and audio is in Spanish

I just purchased Wicked:For Good on Xfinity and the audio is in Spanish. All the settings for my tv and the movie itself are set to English. The SAP is not on by accident. I’ve restarted my X1 box twice and the movie still plays in Spanish. It was expensive and I want to be able to watch it in my la

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Sorry to hear you haven't received any emails since 12/27, user_jd59rn! To get a better idea of the issue you're having, are you having problems receiving emails when signing in directly to the email site or when accessing your email address through

XfinitySean

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12 hours ago

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Email is not displaying in my inbox

No email messages are coming to my inbox, whether I'm using the web client or the Mail app on my phone. Spam emails are displayed in the Spam folder.

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To add to my rant above, WHY would people setup a Yahoo account and tie it to their email address without creating an @yahoo.com account you may ask? Yahoo groups, Yahoo Stocks, Yahoo News, Yahoo Sports, and a customized Yahoo.com Homepage. None of t

BudGreen

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12 hours ago

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Transitioning to Yahoo Mail with an Existing & Matching @comcast.net Yahoo account

Hi. I just found out that all @Comcast.net emails are transitioning to Yahoo Mail. I haven’t received my email invitation yet but I have an existing Yahoo account with a username of *****@comcast.net that matches my username for my Comcast email. How will the transition work for me if they are the s

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Hi there, @user_sva1y3! We are glad to further help with your service to get to the root cause of this. I completely understand how that can make a large impact at times. We want your service working great! Thank you for working with us so we can fig

XfinityRay

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12 hours ago

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Household Internet drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour

The Internet connection (1.2Gbps, Motorola modem, TP-link Wi-Fi) of my entire household (laptop, phones, TV, etc.) drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour. The lapse in the connection usually lasts 2 mins or so, after which the connection will automatical

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