Official

Accepted

Unanswered

Advanced Filters

Search Results (493.4K)

Most Recent
Selected Most Recent

Hello i have this same issue. what was the resolution. I am stuck in the loop as well.

 to the conversation: 

0

1

I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

Question

why can't I access my email account?

 to the conversation: 

0

0

comcast.net

why can i not access my comcast.net email

Question

Router

I need to order another router for another room. The extender I have does not work and now that I work from home the WiFi connection is weak for the upstairs room that I will be working from. How can I order or get another router and still keep the one that I have now for the downstairs area.

Question

13

0

0

Outage in Brunswick, MD area

When will our service be restored? The outage details give “severe weather” as the reason, but there has been no severe weather here today. “As soon as possible” isn’t an acceptable time frame for service to be restored. Just give us a real time estimate, please.

Question

10

0

0

How do you leave a review

How do you leave a review

Question

19

1

0

Activate service without the app

Hey my phones won’t let me download xfinity app can y’all activate my service for me

Question

11

1

0

I also had the same issue. White screen instead of emails. I found a work around using the xfinity app on my android phone. On the bottom of the check email page, click on services. Scroll to the bottom of the page and select “ask xfinity assis

 to the conversation: 

0

1

No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

Question

Hello there @user_yg0hvs I understand how this issue could be a huge inconvenience, I will be more than happy to help you have this issue resolved. To begin, would you mind sending me your name and the address to your account in a Direct message? &nb

 to the conversation: 

0

Sprinkler system damaged by Xfinity third party contractors

MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service do

Question

user_ekk92 Thank you for reaching out with your concerns, I am sorry to hear you are experiencing a interruption to your services. You can find the latest updates to a service interruption in your area by following instructions found here https://www

 to the conversation: 

0

0

Non existent support of any kind

My service has been degraded since 7/2/26. When will it be fixed? I expect to not be charged while you are not providing me with the service I am paying for. Trying to get information from your chat bot is nothing less than insulting. If you cannot tell me when you expect service to be fully restore

Question

Cancel service

I'd like to cancel service as of now.

Question

15

2

0

Thanks for nothing. Can’t get any real answers from anyone at Xfinity.

 to the conversation: 

0

Xfinity Outage

When will services be restored in Monroe MI? You’ve provided no updates and no restoration times. Power has been back on for two days and still internet and cable through Xfinity is down.

Question

user_8bz00z, Thank you for creating a new post. I understand you are experiencing a service interruption, and you haven't had any updates as of yet. Addtionally, when you give us a call, you aren't able to reach anyone directly. As someone who a

 to the conversation: 

0

0

TRULY MAD AT COMCAST [Edited]

For a person that works from home - your customer service is about as dismal as it gets. Calling in and getting an automation. The automated attendant stating you are aware of an outage and working to fix it asap… And then giving no option to speak to a customer service representative…. and then dis

Question

We sincerely apologize for the service outage and the disruption it has caused @user_4wsf90. We understand how critical reliable service is to your operations and regret any inconvenience this has created. Our teams are actively working to restore fu

 to the conversation: 

0

Xfinity Outage

When will services be restored in Monroe MI? You’ve provided no updates and no restoration times. Power has been back on for two days and still internet and cable through Xfinity is down.

Question

Hello user_evmi, and thank you for reaching out! I'm glad to hear you're eligible for the Peacock Premium benefit, so I definitely want you to be able to activate it without any issues 👍 When you receive the message stating your Xfinity account is a

 to the conversation: 

0

0

Can't activate Diamond reward Peacock premium, says already tied to Peacock account, need current account linkage removed to Activate

Hello, Xfinity Support, I’m looking for help from a Xfinity support specialist to remove the old Peacock account linkage from the Xfinity and Peacock systems so I can activate Peacock Premium correctly through my current Diamond Xfinity rewards benefit. Please see below for details. Thank you. A few

Question

Snap50 Thank you for reaching out! You can use our Report an Issue page to report Low-hanging or down cable wires posing a safety risk. This will generate a service order to your account, or location to have our local teams investigate.   For m

 to the conversation: 

0

0

How go call Comcast service?

The cable to our house is drooping into the low trees after a storm took out a nearby pole and all wires. How do I get in touch to make them aware of it and come out?

Question

forum icon

New to the Community?

Start Here