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i have not received any invite on both of my comcast emails. One day they stopped working and here I am
Lost access to secondary email
I was able to move my primary email over to yahoo. The problem I'm having now is not having access to my secondary email so that I can reset the password. Yahoo does not recognize my secondary for some reason and it appears it may have been deleted by xfinity.
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The fact that i have 20 min video using screen record app on my mobile phone recording the wifi the scanner tool from ping tools. The my parents 5ghz wireless network was already spoofed which i didn't find out until the last 2 minutes of the screen
Traceroute
The second address in a traceroute is 100 93.70.131, is that correct or has my parents network been hijacked by hackers?
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Increase of Monthly Charges
Just to let you know that I resent having my monthly charges increased when my TV reception continues to pixelate and the sound interrupts.
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Channels and Programming
After factory resetting and redoing all the coax cables the problem is fixed for now but this always seems to happen with Xfinity no other service I've had degrades overtime like this. This is a huge problem that seems to happen to a lot of customers
Unstable Internet (wifi and ethernet)
My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax
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Billing dispute
I am getting billed for January when I have already cancelled my service (canceled today 12/29/2025). I was at the store and was told that I was “good to go”. I have also returned my equipment. Why do I have a bill for January when the service is canceled? additionally, I do not have access to the a
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Billing
I have just encountered this exact same issue trying to update my current plan. What do I need to do to get the second account removed?
New account created when trying to switch plans
I went onto tur Xfinity website and saw more cost effective plans available. When I began the process of changing to one of the 5 year plans, it asked me to sign in and then after going through the checkout, I noticed I now have two accounts to my name instead of a new plan. Is there an easy way to
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JohnS52, hello there. Thanks for reaching out. I totally understand your concerns. Question, have you sent a test email to and from that email?
No email reception
I have not gotten any emails for the past 3 days. I assume it's because there is a problem in my setup, but I don't know how to fix it.
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user_eh0znz, hello there. Thanks for reaching out. I totally understand what you'd like to do. I would like to see if that offer is available for you. We can proceed to the DM as requested. To move forward with your concern, please send us a di
Downgrade to 2025 5-Year Price Guarantee (Internet-Only)
I want to cancel my TV service and move to the 2025 5 year price guarantee 300 Mbps Internet-Only plan. I am using my own retail modem (COE) so I do not need a technician or a shipping kit. I have a Ticket ID from a ridiculous chat session and want to finalize in writing. Please invite me to a DM to
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peacock
I have peacock through the Gig plan and it's activated. I've just spent 2 hours trying to get access to Peacock. Peacock has no record of my subscription. How do I access Peacock?
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Xfinity Stream Website
Hello @user_7n0wcn, thank you for reaching out on our community forum. When services are disconnected due to a past due bill, it can take up to four hours before services are restored.
Service
After paying my past due bill, my service still hasn't been restored? When will my service be turned back on? I was told, in just a little bit so give it at least an hour. Well it's been longer than that already!
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Service
After paying my past due bill, my service still hasn't been restored? When will my service be turned back on? I was told, in just a little bit so give it at least an hour. Well it's been longer than that already!
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Customer Service
user_18nkjv, if the account has been inactive in that time frame, I am afraid that the email could be gone. I do understand your frustrations. Have you attempted to use another browser? It works for which is why I am asking. However, reaching out to
email login
I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.
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Hello @Convice, this issue not being reported as a known issue. The article below may be useful in reconfiguring your home network which may be just enough to get that show on the road. Release and renew your Internet Protocol (IP) addressPlease let
Play Store downlad routing issue
Looks like this is an issue, again. Certain Play Store download traffic is getting stuck in a loop on the Xfinity side. Is this already being addressed, and if so, is there an ETA on it being fixed? Same issue as described here (and elsewhere, including several posts on Xfinity forums): https://www.
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Downgrade to 2025 5-Year Price Guarantee (Internet-Only)
I want to cancel my TV service and move to the 2025 5 year price guarantee 300 Mbps Internet-Only plan. I am using my own retail modem (COE) so I do not need a technician or a shipping kit. I have a Ticket ID from a ridiculous chat session and want to finalize in writing. Please invite me to a DM to
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Billing
This doesn't really help explain why there is no way to login. There is something broken with your website. I am not even given a place to login, it just redirects to the FAQ. I will try the number but can you please tell me how anyone can login if t
email login
I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.
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Unacceptable answer. You are charging for a service you do not provide. Then you keep telling me to use the app you made unusable on purpose.
App is no longer compatible with iPhone X (and other older models)
The Xfinity App now requires that my iPhone have iOS 17.2 and later but iPhone X is only able to upgrade to v16.07.11 so I am no longer able to use the Xfinity App. This was extremely frustrating when my internet connection kept dropping yesterday. Logging in from the phones web browser is more cumb
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The are doing nothing. They did this on purpose
App is no longer compatible with iPhone X (and other older models)
The Xfinity App now requires that my iPhone have iOS 17.2 and later but iPhone X is only able to upgrade to v16.07.11 so I am no longer able to use the Xfinity App. This was extremely frustrating when my internet connection kept dropping yesterday. Logging in from the phones web browser is more cumb
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Not sure what changed (nothing on my end) but my speeds are now back to where they were before, around 600mbps, still about half of what I should be getting.
Receiving less than half of speed in my plan
I've lived at my current address for a few years now and have never received the original 800mbps speed or the gigabit+ speed I'm currently paying for, the highest my speed will ever get now is 700mbps~, on average it sits around 500-600. I've switched routers and modems, checked my cables in home u
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Hi @user_3znxta, I would hate to suggest anything that you have already tried. Would you mind informing me of the troubleshooting steps that you have already taken?
Comcast email using Apple Mail not accessible after Sunday November 1, 2025
As of Nov 1, 2025, I am no longer able to access my comcast email on my iPhone, iPad or Macintosh. There was no notification from Xfinity, it just ceased to work. I can still access my email via the Xfinity web site but not on my devices. I was using a Pop account. I had been a Comcast customer for
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For anyone having problems like this I recommend you redo the coax cables and straighten them out make sure there not smashed up against the wall if the problem persist do a factory reset. If you have a custom name and password for your wifi don't wo
user_l7i04e
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Unstable Internet (wifi and ethernet)
My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax
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