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XB10 Region Availability
Hello, I am wondering if the XB10 modem is available in my area and if my plan would support it.
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Customer Service
BIslander - I know this can take a bit of patience, but let’s walk through a few pairing methods that may help readers pair Xfinity remotes for power and volume to work on the INSIGNIA NS-55F501NA26. I recommend tryingTurn on your TV.Press and
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
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Is patience lowering my very high bill? I think not. This is ridiculous and I am considering moving to a competitor due to this nonsense.
WPTV Channel 5 back!
I am beyond upset that WPTV (NBC) was taken out of our programming. I understand there are negotiations and agreements but this is one of the core channels that every Cable company must offer, the fact that I am paying a lot of money for Xfinity Services and that they don't want to negotiate such an
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@XfinityAbel Ok I've sent a direct message as instructed above. Thanks.
Trouble activating Peacock Premium subscription.
I am trying to activate Peacock Premium subscription that was included in my plan. However when I tried activating it from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". Searching this forum I found others with the same problem but they have been r
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Ok I've sent a direct message as instructed above. Thanks.
Trouble activating Peacock Premium subscription.
I am trying to activate Peacock Premium subscription that was included in my plan. However when I tried activating it from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". Searching this forum I found others with the same problem but they have been r
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cancelation of my internet service
About my internet and cell phone charges it has been increasing with the time, I want to change them.
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Customer Service
Hello @user_1sgst9I completely understand the frustrations, I too am a huge fan of the network. We are working extremely hard to bring back the networks that you and the rest of our customers love, but unfortunately we do not have a timeline at this
WPTV Channel 5 back!
I am beyond upset that WPTV (NBC) was taken out of our programming. I understand there are negotiations and agreements but this is one of the core channels that every Cable company must offer, the fact that I am paying a lot of money for Xfinity Services and that they don't want to negotiate such an
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Worst Customer Service Experience/ Inconvenience with False Advertising
My name is Serena, I have been a diamond member with Xfinity for over 4 years. 2 days ago I was pitched an offer from an Xfinity agent who advised that I was eligible to receive a free smart watch valued at $300 but all I would need to pay is the monthly service fee of $10+taxes and also that with t
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Customer Service
What devices have you tested HBO Max on up to this point since the issue started?
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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Hello user_s1l1lh thank you so much for reaching out and adding to the conversation here on our Xfinity Forums! Is this still an issue for you on the Apple devices? If so, what are you seeing when navigating to the channel? Any error codes or message
SNY channel not streaming on Xfinity Stream App running on any apple device
All day I was unable to stream SNY channel on the Xfinity Stream app on any of my Apple devices. Apple TV, IPhone or IPad. I was on with support for close to an hour and they were unable resolve issue. Still unable to get that station. Only happening on apple devices. I am able to stream on an Amazo
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Internet dropping when trying to pay bills
Bellingham WA Ive had consistent drop outs with multiple routers from xfinity. The store reps cant help. Having no technician call line is crazy when your service has this many problems. My current issue is my internet completely drops out whenever I try to get to the billing page on the xfinity web
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Your Home Network
@XfinityShawn it happens on every show and movie. There is no error code. It just freezes and sometimes starts again in a few seconds. Other times I have to exit the program and resume it. Last night. I tried to watch a movie and had to exit after e
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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@XfinityThomasA I think the most helpful thing for the OP would be letting him know whether Xfinity supports commands for his specific TV. INSIGNIA NS-55F501NA26 If you support that model, it's fixable. If not, nothing can be done.
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
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Bill
Idk like to be enrolled in the WiFi program for people who receive state benefits.
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Sign-In and Account Management
@5696mimi Thanks for adding to the thread. What device are you watching it on?
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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cancelation of my internet service
About my internet and cell phone charges it has been increasing with the time, I want to change them.
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