Official

Accepted

Unanswered

Advanced Filters

Search Results (502.9K)

Most Recent
Selected Most Recent

user_9kofmf Hello, are you still having issues with your ESPN application?  

 to the conversation: 

0

24

ESPN Unlimited won't work despite being actived

I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par

Question

L_And_B_81 - Hello! Thank you for choosing Xfinity and joining us here on the Forums. We understand how important it is to get the most out of your Xfinity Internet service, and we'd be happy to help troubleshoot your upload speed concerns.A gre

 to the conversation: 

0

1

Upload Speeds maxed at 41mbps

I know this has been discussed many many times, but I'm bringing this up once again as I'm about to move to another provider. I'm using a Hitron Coda56 modem and have been capped at 41mbps upload on a 1100mbps plan. This is becoming really frustrating as my security cameras need a good upload bandwi

Question

I've been with Xfinity since 2019 Xfinity tv Internet and Xfinity Mobile and I'm currently looking into other options such as DirecTV because I know they now offer WiFi also. Hopefully Xfinity can reach an agreement with the NFL soon because they wi

 to the conversation: 

0

0

Nfl Network missing

I'd like to know if we're not going to have the NFL Network and NFL RedZone any longer, is there going to be some sort of rebate or some money taking off of our huge bill that we get through Xfinity. One of the main reasons I got the sports package was because of the NFL Network and to be quite hone

Question

If you are redeeming Peacock as a Diamond or Platinum Xfinity Rewards customer. You must first redeem your Peacock reward offer: What is Xfinity membership? Then follow this link to activate Peacock: Activate Peacock Premium from an Xfinity or NOW pr

 to the conversation: 

0

Peacock Activation Not Working

Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no

Question

Relocation Of Utilites To New Pole - Way Over Do

Who should we contact directly regarding this issue? My mother has had her new utility pole for almost 2 years, and Xfinity has not transferred its utilities to it. My mother currently has two poles in her yard, and it looks terrible. Please advise who needs to be contacted.

Question

12

1

0

Who should we contact directly regarding this issue? My mother has had her new utility pole for almost 2 years, and Xfinity has not transferred its utilities to it.  My mother currently has two poles in her yard, and they look terrible. &n

 to the conversation: 

0

0

Utility line relocation to new pole

I work for a construction company and we are moving a utility pole and I need Xfinity lines transferred. Who can I contact to begin working on this issue? I do not see an application anywhere. Please advise.

Question

Cancel service

Need to cancel my service ASAP. Called a few weeks ago and was told it would be taken care of, but I just got billed for next months payment (August 13) and am extremely frustrated. No one has been at the property for about a months and the router has been unplugged. Need this cancelled immediately

Question

11

1

RBERRYVT Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service ad

 to the conversation: 

0

0

New phone line with Xfinity

They were porting my number in from At&T. On phone for over an hour. 3-way call with AT&T and your rep. AT&T unlocked phone and we setup the pin numbers. Your rep gave me a temp number and said it would be a few minutes, and it would port over. After restart and it will be fine. Phone now has no ser

Question

Refund for monthly payment and returning router

I have tried navigating the AI assistant and calls, which have been incredibly frustrating and unhelpful. I have a couple issues and questions that I need answered. First, I accidentally paid for an additional month of NOW wifi at my apartment, which I am moving out of. I was wondering if I could ge

Question

10

1

0

Suddenly unpaired with tv

Suddenly unpaired with tv. Tried all your instructions. Won’t work

Question

7

0

0

Latoya called me again today and left a voicemail. She again did not leave a phone number for me to return her call. If I call the phone number she called me from I get routed to customer service and they are unable to transfer me to her. She emailed

 to the conversation: 

0

Internet essentials service disruption and inconvenient

I am an Internet Essentials customer. Xfinity messed up my order and shipped me a cable instead of a modem. I spent 3.5 hours on the phone today being lied to, passed around, and insulted by the Loyalty Team. Standard shipping is being waived, but I am requesting a $50 Inconvenience and Service Dela

Question

For your iPhone or iPad, enter your email address then enter an incorrect password. The next screen that pops up should give you a choice between imap and pop 3. That is where you enter your correct information, but for imap, your account name is yo

 to the conversation: 

Adding Comcast Email to Mac Mail

I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em

Question

Consistent Outages for the past 3 weeks

Every single day between 2 and 5 PM our network drops and comes back up after 5 or 10 minutes. It happens at minimum 3-5 times but have experienced longer. Xfinity app always says "Unexpected network damage" or something along those lines. I don't understand why its still happening if they are worki

Question

11

0

0

@user_p4ei2n, Thank you for the clarification, I appreciate it! Please check out: Troubleshooting Xfinity Email and let us know if that helps.

 to the conversation: 

0

Suddenly lost access to email

About 10 days ago, I lost access to my email. I use Outlook Classic on my HP laptop running Windows 11. When I log in, I get the error me Invalid account address or passwo I can sign into Xfinity with my username and password, and I've set these in Outl I can read email in the web interface, but I'v

Question

Solved: Stuck in Activate voice control menu but can’t select anything

Was setting up new tv/cable box/remote for MIL and had this issue. this page was helpful: https://www.xfinity.com/support/articles/programming-your-xfinity-remote I had the XR15 remote. And followed these steps: XR15 Voice Remote (no Setup button, but has number buttons) Press and hold the A (triang

Question

6

0

0

It's actually both situations: I cannot get mail via Outlook, and mail that I see in the Xfinity web interface is prior to July 17--the day this all started.

 to the conversation: 

0

1

Suddenly lost access to email

About 10 days ago, I lost access to my email. I use Outlook Classic on my HP laptop running Windows 11. When I log in, I get the error me Invalid account address or passwo I can sign into Xfinity with my username and password, and I've set these in Outl I can read email in the web interface, but I'v

Question

Hey there, @user_y74r8b, thanks for reaching out through Xfinity Forums regarding your trade-in. We would be happy to help with ensuring your trade-in credit was applied. Can you please send us a Direct Message with your full name and your full addre

 to the conversation: 

0

0

Trade in

I have been with XM for many years, and this experience has been completely unacceptable. I received a trade-in offer of $600 for my iPhone 13, to be applied as a 36-month credit toward an iPhone 15 upgrade. I accepted the offer and mailed in my old phone as instructed. USPS tracking confirms delive

Question

forum icon

New to the Community?

Start Here