Official

Accepted

Unanswered

Advanced Filters

Search Results (473.2K)

Most Recent
Selected Most Recent

Hello, @user_7rar2p! Did our Gold Problem Solver's advice help?

 to the conversation: 

0

0

Sogn in

I forgot my password

Question

Yesterday they cancelled all of mine, 134 set for the next 14 days. Accessibility and the CEOs office have never responded to my emails.  My chat with Amy in accessibility ended up saying that they had never heard of this issue, had no idea wha

 to the conversation: 

0

1

Xfinity DVR Cancelled our recordings for no reason.

Shows scheduled to record this morning recorded fine. But shows scheduled to record this afternoon and this evening appear to have a red circle with a line through it. These shows appear to have been canceled by Xfinity because we have no conflicts with having too many shows scheduled to be recorded

Question

I have the same problem with non-delivery notices. There are abuse-reporting instructions for some companies that tell you to forward the e-mail. I realize this doesn't forward the header.  I usually forward phishing AND copy the e-mail as an

 to the conversation: 

0

0

Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

Question

Our team can assist with getting a ticket created for your pedestal request. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Support: Cli

 to the conversation: 

0

Utility column/box

I’m trying to figure out what company owns the broadband utility column/box at the side/end of our driveway to see about the cost/possibility of it being buried or moved a foot or two to allow better access to our drive. Thanks

Question

@user_whatthehay​ Let me clarify, I was given a $5 per month discount for 60 months 😂 but the other repackaging the rep did of all the Xfinity products was what I could have done myself through my online account. Again, I had to give up some TV chan

 to the conversation: 

0

Why Xfinity keeps charging more for continuing, loyal customers?!

We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new

Question

Hi - overnight, without changing any settings, my incoming emails are going directly to trash folder, not inbox folder - what to do?

 to the conversation: 

0

incoming emails

incoming emails are going to trash and now going to spam, what happened and how do you or us fix

Question

That is crazy. I’m also shopping around for new deals elsewhere. I had to again repackage my deal yesterday to save $50 a month according to the rep. I had to give up some services to get that. Now I see my charges for next month and it’s actually l

 to the conversation: 

0

Why Xfinity keeps charging more for continuing, loyal customers?!

We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new

Question

user_whatthehay I completely understand how frustrating this feels, and I’m sorry you’ve had to keep going in circles trying to get a clear answer. After being with Xfinity for so many years, it makes sense to expect consistency and to fe

 to the conversation: 

0

Why Xfinity keeps charging more for continuing, loyal customers?!

We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new

Question

Am I the only still having this problem?

 to the conversation: 

0

2

Web remote not working

For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.

Question

I guess this is my point. Why is it necessary to keep contacting Xfinity customer service to get told no and then feel like I need to comment here to get attention to the matter. The previous customer service rep I called yesterday said that I’m not

 to the conversation: 

0

Why Xfinity keeps charging more for continuing, loyal customers?!

We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new

Question

Re: "Cancel Xfinity Now Internet"

Experiencing the same. This is the worst customer service that I've ever experienced.

Question

13

1

0

Hello, @user_tzgm7l Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click

 to the conversation: 

0

0

PACKAGE REMOVD WITHOUT AUTHORIZATION

I have been a customer for over 25 years. This is the first time I am at my wits end! In March, someone called and changed our service package (which is no longer available), Super +More, which included expanded basic (KIDS, FAM, ENTERTAINMENT, SPORTS AND NEWS), DIY PREFERRED, TIER, MGM+, HBO MAX, P

Question

user_u4imk2 Is there anyway that you could hop into direct message for us to gather this information? • Click the "Direct Message" icon• Click the "New message" (pencil and paper) icon• Type "Xfinity Support" in the "To:" line and sel

 to the conversation: 

0

1-855-270-0379 for customers with disabilities

Today, May 13, your technician Anthony installed a new Gateway wi-fi and uninstalled the old modem. He also replaced the obsolete cable box. All of this was done in my family room, which has a large 48" Sony TV. Everything worked fine, but I did not think to ask him to check out the box in the upsta

Question

@XfinityBradM​ we have fiber to our home now, which a inground box was just installed behind the pedestal I’m inquiring about. Prior to that we had xfinity. There’s a 12’ easement from the sidewalk towards our driveway and 6’ from the driveway out to

 to the conversation: 

0

Utility column/box

I’m trying to figure out what company owns the broadband utility column/box at the side/end of our driveway to see about the cost/possibility of it being buried or moved a foot or two to allow better access to our drive. Thanks

Question

PACKAGE REMOVD WITHOUT AUTHORIZATION

I have been a customer for over 25 years. This is the first time I am at my wits end! In March, someone called and changed our service package (which is no longer available), Super +More, which included expanded basic (KIDS, FAM, ENTERTAINMENT, SPORTS AND NEWS), DIY PREFERRED, TIER, MGM+, HBO MAX, P

Question

12

1

0

forum icon

New to the Community?

Start Here