Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (529.3K)
I'm getting notifications from the app when a door or window is opened, but still nothing when the alarm is triggered. I miss the old days when my phone would screech and flash red. Those were the days.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
Question
customer service needed
I need my billing statement history. You need to have them as required by law. I cannot access it on the website or the app? keeps saying "SOMETHING WENT WRONG" help!!! Please tell me how to get the statements. Thank you.
Question
•
Customer Service
@user_xln2hh, did you see our last question about trying different outlets and cables?
Persistent lag on Roblox over Xfinity
I'm having a persistent connectivity issue affecting Roblox and Discord voice. I've already replaced my router and factory-reset my PC. The same PC works normally when connected through USB cellular tethering, but the problem returns immediately on Xfinity Ethernet. I'd like help investigating a pos
Question
Hey there, @user_fe9oj9, thanks for reaching out through Xfinity Forums regarding your customer experience. This is not the experience we want you to have, and I would be happy to submit feedback to ensure this does not happen in the future. Can you
Sales representative lies in order to lock in contract
I was on a call with representative falcon who promised me a 5k credit on my account, and a free iPhone 18. He said all I would pay is $15 a month for device protection. The representing did not disclose it was individually tailored and they had be chatting with a bot the whole time
Question
user_6m6fj5 Hello, has anyone helped you with your equipment request?
Loss of optical audio port
The new X1 box only has 1 HDMI port, opposed to the multiple port options on the old box. With the new device, I can no longer run my soundbar which was plugged in with an HDMI and optical audio cable. Can I get a box that is compatible?
Question
Internet Plan Inconsistency & false advertising
Hello, I am confused and need assistance with the internet plan speeds. I had an older generation plan as it was called by the tech I last talked to. The plan consisted of 2100/300 for Download/Upload with my speed tested upload being closer to 360 Mbps I went and saw new plan deals for internet and
Question
•
Your Home Network
user_v846xh - Thank you for choosing Xfinity and for sharing your feedback. This is not the expienrce we want for anyone and we truly appreciate the opportunity to assist you in any way we can. To better understand the issue and help find a resolutio
Xfinity Apple watch scam. I can't remove 2 unused watches from my account. Billed $40/month. Local Xfinity says they can't help.
On March 13, 2026, I purchased an iPhone 17 from Apple and brought it to Xfinity (1600 Woodbury Avenue, Portsmouth, NH 03801) to have it added to my Xfinity account. I was told that ,as a loyal customer, I was entitled to two Apple watches at no cost. I said, “Can you confirm that? Completely free.”
Question
my billing statement history
i need my billing statement history. You need to have it as required by law. I cannot access it on this website or the app? keeps saying "SOMETHING WENT WRONG" help!!!
Question
•
Plan
Wow. Different than what I get. What a mess.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
@volfam Does Xfinity offer a new plan and if you don't take it your internet is cut off until you get it? Yeah, it's a scam and meant to scare you . I'd say ignore it, but you could report whomever you discussed this with so that it stops.
Billing scam
Does Xfinity offer a new plan and if you don't take it your internet is cut off until you get it?
Question
Existing customer – T-Mobile Fiber competitor offer
I currently have Xfinity 2 Gig internet and pay approximately $120/month. T-Mobile Fiber has recently become available in my neighborhood and is offering 2 Gig symmetrical fiber for $70/month with AutoPay. I have checked the offers available through my Xfinity account and don't see anything competit
Question
•
Billing
@user_ve1mwt Hi, How do I unsubscribe to the Community Forum? Please unsubscribe me. I did this in error. Thanks much. I'm not sure there is any way to remove you from the Forums, but you can stop getting notifications by clicking on your avatar i
How to unsubscribe to Xfinity forums
Hi, How do I unsubscribe to the Community Forum? Please unsubscribe me. I did this in error. Thanks much.
Question
Thank you for joining us here on the forums for help with your billing charge, user_2ztrsi. Our team would be happy to help take a closer look. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click th
Charge dispute
I have a charge on my account for equipment I know I turned in but I’ve misplaced the receipt. Can you look into waving that charge? I was trying to take advantage of a promo with two Apple Watches as a diamond status member but they said I got an outstanding charge for something I know I turned in.
Question
The time displayed on my landline phones show a time which is 5 hours off ... Date and time are updated along with the caller ID when ever a call comes in. If you haven't received a call since you noticed the time error, call that number from a cell
Time displayed on the phone
The time displayed on my landline phones show a time which is 5 hours off. Anyone else having this issue?
Question
Hello @user_wejk0y, and thank you for sharing your experience here on our Xfinity Community forums. I can understand how disruptive it must be to lose your Internet connection several days each week, especially when the problem keeps returnin
Service
2 or 3 day by week, I don't have internet. I pay $450 by month and again yesterday I lost internet and again right now. Help me someone
Question
user_d95551, we'd be happy to go over the full bill with you and can provide in-depth detail 1-1 and more general detail here as well. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking
Overcharging
I have been with Xfinity for over 12 years. The last two years has been so terrible by far so I decided to cut off my cable September 11 so My monthly bill goes from August 9 to September 9. I cut the cable off September 11. There’s no way I should have to pay for a whole month bill that I didn’t ev
Question
Billing scam
Does Xfinity offer a new plan and if you don't take it your internet is cut off until you get it?
Question
•
Customer Service
Hi there, @user_y2vpw2! Thanks for signing up for service with us! I am so sorry to hear you have been waiting over a month for the installation. We can look into this and find out why there is a delay and when we can expect the installation to take
WiFi INSTALLATION/SERVICES
Unable to contact anyone who knows what they are doing. We have been waiting over 1 month to try to get the wifi installed and no one has a single clue what they are doing. Appointments are made and no one shows.
Question
What's different? The pics you posted look the same - Atmos/PCM on the 4K channel and 5.1 PCM on an HD channel when the box is set to Auto Detect.
BIslander
commented
11 hours ago
to the conversation:
0
1
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question