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Rewards

I cannot access my rewards.  I login,  ask a question , and it takes me in a loop.  I have tried mobile, app and browser.  I have not received a reward in months. 

Question

 • Customer Service

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Deprovisioning devices

Hi, our ex roommate still has access to our DVR through the streaming app. We were not aware that you could setup separate users so she logged in using our main account. I have since changed the password, but it does not force a logout so she continues to be able to use it. I’ve read elsewhere on

Question

 • Xfinity Stream App

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Bill Increase

Wanting to know why my bill increased exponentially. To be honest, it's actually quite absurd it would jump that much of an increase.

Question

 • Billing

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@XfinitySelena​ Thank you !!

 to the conversation: 

Buying your own Router/Modem Combo

To save the $15 a month charge what is a good Xfinity compatible unit to buy. My combo router is in the Den in the basement of a three story home. The one I have now has a little weak signal to the top floor but we rarely use the internet there. Is it hard to set up using the Xfinity App. Thanks fo

Question

Thank you for your help. To update everyone following this thread, I've swapped out my personal Motorola modem for the Xfinity Gateway modem (rented). I will report back in a few days how this goes.

 to the conversation: 

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Intermittent Signal Dropping

Hello all, I have been experiencing intermittent signal dropping since October-November, in Maryland. We've had service here since Febuary 2022 with no problems, using a new Motorola MG7700 modem/router (listed on Comcast site as compatible). At first thought it was just a fluke but is definit

Question

If you disable CEC, then your cable box and tv won’t be able to turn each other on or off. That is what CEC does…allows the devices to communicate so that they can turn each other on or off.  Re-enable it.  You might want to do a system re

 to the conversation: 

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Cable box turning off

When I hit the power button on my Xfinity remote it used to just turn off the TV, but now it also turns off the cable box. Also, if I use the remote for my TV and hit the power button, the cable box turns off. There is currently no way I can turn off the TV without also turning off the cable box.

Question

CEC was enabled on my cable box, I turned it off. I didn't see a Power Savings setting.

 to the conversation: 

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Cable box turning off

When I hit the power button on my Xfinity remote it used to just turn off the TV, but now it also turns off the cable box. Also, if I use the remote for my TV and hit the power button, the cable box turns off. There is currently no way I can turn off the TV without also turning off the cable box.

Question

This poster may no longer exist under this ID name. The name did not pull up on the User List. Other possibilities would be the user's new ID does not get notified, or the user was banned for some period of time for serious forum violations.

 to the conversation: 

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Xfincustomerx10

Hello- I’m looking to speak with xfincustomerx10 i am unsure how to contact someone on this forum or reply to a message. if this person could please reach out I would REALLY appreciate it! Thank you!

Question

collections

Was with Comcast for nearly 18 years...almost since they began service in NY in 2005. After spending nearly $50,000 with them, last year I started to reduce my services. First to go was cable tv followed by mobile. Too many dropped calls and poor service. Migrated to T-mobile. Cleared up the bill wi

Question

 • Xfinity Mobile

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Hello, @user_63104f. Thank you for reaching out about your signal concerns. I had the chance to look into your area and do see repairs were made to the node yesterday. How are your services today? Are you seeing any improvements? 

 to the conversation: 

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CNBC

Atlanta area. Is anyone seeing picture issues on cnbc? Ch 836. Severe Pixelization and macroblocking. Audio is fine. Other channels are clean.

Question

email spell check

Xfinity email does not change lower case i when I type it. Just like the previous sentence.

Question

 • Email

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Who to contact regarding cast and crew mistake

Actress Marie Blake is listed as Blossom Rock

Question

 • Channels and Programming

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So wonderful to hear. I truly hope for the best, and appreciate your continued business with us.

 to the conversation: 

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cannot order equipment (something went wrong)

Had an e-mail saying new equipment is needed. I cannot get the request to process - everytime I get a "something went wrong" block. I have refreshed and tried again and also tried all four of my different browsers - all results are the same: "Something went wrong" Brian [Edited: personal informat

Question

Issue resolved. Thank you.

 commented 

24 hours ago

 to the conversation: 

1

cannot order equipment (something went wrong)

Had an e-mail saying new equipment is needed. I cannot get the request to process - everytime I get a "something went wrong" block. I have refreshed and tried again and also tried all four of my different browsers - all results are the same: "Something went wrong" Brian [Edited: personal informat

Question

@gespaco Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "D

 to the conversation: 

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Wi-Fi issue

I’m having an issue connecting to Wi-Fi recently. My son received a tablet for Christmas that will not connect, now my laptop will not connect either. When checking the status of them both, it states that they both have a WIRED connection, which they do not. How can I get it to stop recognizing them

Question

Good afternoon, Thank you for reaching out to us over our Forum service. Can you send us a direct message. To send a direct message: Click "Sign In" if necessary • Click the "Direct messaging" icon near the top right of the page • Click the "Ne

 to the conversation: 

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Underground conduit and cable installation

I need to relocate existing overhead cables from pole. All utilities are being installed underground, in conduit, beneath a public way. Eversource is relocating the electrical service cables and I was told that the Comcast would need to install their own conduit, in the same trench to come across th

Question

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