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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.
INcreased Cost
Despite having given up my landline and accepting a cheaper programming package,my bill has increased significantly over the past 12 months. Please sate the amount by which my bill has increased since October 2025 and the reason for this increase.
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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.
xfinity support
Regarding Further request for cancelation of all service gir the Address [Edited: "Personal Information"], in The name of my son [Edited: "Personal Information"] who passed away July 25th. . I am [Edited: "Personal Information"], current Address is [Edited: "Personal Information"], Im The mother of
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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.
Home internet
Hello xfinity! i have a q about my bill that changed duble. please call me tomorrow at: [Edited: "Personal Information”]
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@XfinityRaf seems like it is fixed, at least temporarily.
MLB Network sync
First no audio a week ago now audio does not sync with video. No other channels have this issue. This happens on TV and phone Xfinity streaming apps. Based on others comments this is widespread.
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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.
stupid policies for upgrades
I upgraded my daughter's phone the other day. It is scheduled for delivery tomorrow. They would not let me upgrade my phone because the agent said "there was a problem on the back end." What? Today I tried AGAIN to upgrade my phone but the comcast [Edited: “Profanity”] will not allow me to upgrade m
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Partial Service - High latency - CM2000
I have high latency and have been unable to do some things on my network due to this. Went digging to try and find the issue and believe I found it, but would like to confirm. I believe the issue is from upstream bonded channels. I currently only have two. From what I've researched 4 is the norm? I
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Your Home Network
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unable to log into Yahoo after migration [Edited]
Can't log in with the new arrangement with yahoo [Title Edited: "Personal Information"]
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Fiber ground box replacement lid
The round lid to my in-ground fiber box is missing. How do I get a replacement?
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Concern moved here to the Home Networking help section for assistance.
XB7 8.5p16s2 — 2.4-GHz IoT devices dropping and rejecting correct Wi-Fi password
XB7 8.5p16s2 — 2.4-GHz IoT devices dropping and then rejecting correct Wi-Fi password Has anyone else seen problems with 2.4-GHz IoT devices after their XB7 updated to: CGM4331COM_8.5p16s2_PROD_sey I’m in Colorado and have an XB7 / CGM4331COM Revision 2.0. We have 10 Amazon Smart Thermostats that al
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Xfinity mobile
We have two Xfinity Mobile lines for $24 a month and share 1G of data. My husband sadly and suddenly passed away. Can I save on my bill if I remove his phone from the plan? I need every penny I can get. Thanks
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Plan
user_ql0s5b, Hi there! Thanks for reaching out. I can completely understand the concern. You made these decisions based on the information provided to you, so learning afterward that the pricing and gift card expectations were different would underst
Being lied to by store employees
First of all, we’ve had great service for the last year of Xfinity WiFi at our home and Xfinity mobile for just one $10/monthly line. Which is the reason we chose to come to the Xfinity Store back in August as my wife needed a new phone. The first salesman we dealt with that day promised us after we
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Thank you so much for sharing those details with us, @user_hzzdph! Thank you so much for taking the time to reach out to us here with the update. We will certainly document the feedback for our Stream App team as we are always looking for ways to imp
Xfinity Stream Portal taking a lot of cpu power
It's due to the UI and need to lower the graphics or whatever is going on with that overlay! When the video is Paused and the UI hides and I press play then the video plays perfectly and in 4k at 60fps but the moment the mouse hovers on the browser and that nasty UI shows up then my PC starts to scr
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bufford61, Hi there! Thanks for reaching out. As a big sports fan myself, I completely understand the concern, especially when you were expecting to watch the Blazers and were told the games were being broadcast. Sports programming can sometimes be a
Why was Blazervision unavailable for the last 2 Portland Trailblazer games at my home in Salem, Oregon. Ed
Blazervision is the Portland Trailblazers NBA team broadcast. It is carried by Xfinity for no extra charge on four channels. I am a diehard Blazer fan. The trailblazer web site said their games would be broadcast on Monday and Tuesday (Oct. 11th and 12th) as they have been since Blazervision was cre
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user_w2fi5v Thanks for the update! Our team can take a closer look for you. Please send us a direct message, so we can gather your account information. To send a "Direct Message" message: • Click "Sign In" if necessary•
Order not shipping
Got order numbers 2x for replacement remote. Supposed to ship overnight- still not here
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The concern is not "Community Center" help related............ Topic moved here to the proper help section.
Diamond Member Perks Disappear Every Thursday.
I have been an Xfinity customer since 2009 and hold Diamond status. For the past five months, every Thursday, I attempt to claim perks—such as the Dunkin’ $10 e-gift card or Beetlejuice—but they are gone instantly. For example, today, I tested it right at midnight on Thursday and checked every hour,
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@user_a9hue6 Thank you for reaching out regarding your intermittent connection issue. It would appear you're experiencing a signal issue and wouldn't jump to the resolution of replacing the equipment if you're seeing the signals power levels a bit hi
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Uncorrectable errors and Critical messages in log
Had this issue about 6 months ago, cleared up but is back again. We lose layer3 during the day and have to power cycle the modem (Surfboard S34), I say layer3 because the connection indicator light on the modem shows connected but there's no IP traffic coming from upstream. Looking at the status I s
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