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@XfinityDena It's EG...
I still don't have an open NAT type after enabling UPNP
Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've
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Fraudulent Activity - horrible customer service
I have been a customer for over 20 years but currently only for internet. A few months ago, there was fraudulent activity on my profile and a mobile service was added in which they ordered 4 ipads on my account. Upon seeing this, I called xfinity and advised them that this was not done by me and it
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Customer Service
@user_vt2xbe Have you had a chance to see if any of those troubleshooting tips apply ?
Missing Required Option 82/24
Hello! I have been experiencing ongoing intermittent issues where my internet would disconnect throughout the day, which has been happening for the past week. My modem is in bridge mode, if that helps. Troubleshooting Logs DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 2026/9/15 19:09:4
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@XfinityAldrik YW !
Missing Required Option 82/24
Hello! I have been experiencing ongoing intermittent issues where my internet would disconnect throughout the day, which has been happening for the past week. My modem is in bridge mode, if that helps. Troubleshooting Logs DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 2026/9/15 19:09:4
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Data Plan turned to unlimited
Hi, I saw on reddit that I could have an old plan for my internet and I can be switch to an unlimited plan for free, I just have to ask for my account to be updated? May I do so please?
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Same here, please fix Xfinity
Disney Plus app freezes during ads
I have had this same problem with Disney + for months. Disney + is unwatchable (using the xfinity box), because it freezes during each ad break. I too have tried all of the troubleshooting tips with no success! When will it be fixed?
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Customer Service
Unfortunately I have experienced very poor customer service trying to navigate services for my parents and me personally. I would like to think it is a language barrier but that is a cheap excuse for bait and switch. Recently I tried to resolve a billing issue for my parents. I kept copious notes an
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Customer Service
@3673988 Happy to help. Have a good day
Free Xfinity rewards indoors/outdoors camera
On Thursday, August 20th, I saw an Xfinity reward that said free camera, " which I redeemed thinking it was free. I found out it's not free; I have to pay a fee, and more bills are being added to my account. I need this order to be canceled. It said it would be shipped in 4 to 6 weeks. I have been a
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Two TV Boxes Not Reachable
I have 3 TV Boxes. The main one is good but the two in the bedroom are not allowing for live tv to be paused or rewinded. A system refresh advised that the two bedroom boxes are not reachable. I have done all the restart troubleshooting.
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X1
@Iam12221 thanks for the update! I was about to go to the store today, but I guess I'm stuck with it! I personally won't be activating it, even at free, don't want it on my devices list, and since I don't plan on having shield, It's just a useless
Free Xfinity rewards indoors/outdoors camera
On Thursday, August 20th, I saw an Xfinity reward that said free camera, " which I redeemed thinking it was free. I found out it's not free; I have to pay a fee, and more bills are being added to my account. I need this order to be canceled. It said it would be shipped in 4 to 6 weeks. I have been a
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When can we expect a fix?
Disney plus freezes on commercials
Apparently this is a common and Xfinity problem. I cannot watch an hour-long Disney Plus program, freezes during commercials and if I can finally exit out (it isn’t easy) and restart I am subjected to more ads and more freezing! Looks like this is something Xfinity needs to fix based on the number o
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Xfinity Connect page.
Strange emails listed on left side of Xfinity Connect page. Each one is unknown to me. There is a triangle with an exclamation point after each address.
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Xfinity App
Same issue, nothing suggested to resolve works,
Disney plus freezes on commercials
Apparently this is a common and Xfinity problem. I cannot watch an hour-long Disney Plus program, freezes during commercials and if I can finally exit out (it isn’t easy) and restart I am subjected to more ads and more freezing! Looks like this is something Xfinity needs to fix based on the number o
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
help with bill issue
I'm being billed a late charge for a payment due on 9/11/26 which I paid on 9/2/26 and which has cleared my credit union statement. Please reimburse me for the $13 late charge and clear my credit for that erroneous late payment.
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Greetings, @ I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this upload provisioning issue. You have definitely come to the right place for assistance.
XB10 stuck at 100 Mbps upload on 1Gb Symmetrical Plan (Likely Provisioning/Bootfile Issue)
Hello! I'm currently subscribed to Xfinity's 1 gig symmetrical service, and the Xfinity Plan Builder for my account shows 1 Gig download / 1 Gig upload as my current plan. I recently switched from an XB8 to the new XB10 gateway. However, my actual upload speed is still hard-capped around 100–110 Mbp
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I'm still having this issue and didn't get a response to my DM.
Eligibility for Device Payment Plan
I have been an Xfinity Mobile and Internet customer since last year. I have had no issues with late payments and I have excellent credit. When attempting to upgrade and trade-in my phone, my credit was frozen and I was deemed ineligible for a payment plan. I have since lifted the freeze and should b
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Thanks for the reply! Direct message sent.
Question about the latest 300Mbps for 40$ a month promo
Xfinity's latest promo advertising 300 Mbps with a 5-year price lock for 40$ a month (or 1 Gbps for 50$ a month) recently popped in my news feed. My understanding is that this promo is only available to new customers. I am currently paying 70$ a month for the 300 Mbps so I started reviewing lower-co
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I wanted to add that when I click pause or rewind, I get this error message: " To pause or rewind live TV, insert the card." Thanks.
user_a7be01
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Two TV Boxes Not Reachable
I have 3 TV Boxes. The main one is good but the two in the bedroom are not allowing for live tv to be paused or rewinded. A system refresh advised that the two bedroom boxes are not reachable. I have done all the restart troubleshooting.
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