Xfinity Community Forum

Thank you. I appreciate it.

JR63

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8 hours ago

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Email transition

Another scam? July is already passed but just received today. Sorry, I cannot get rid of the box. ———- 🔴 Security & Privacy Enhancements for Your Comcast Mailbox 1:27 PMXfinityEmailAlert! Dear User, We recently informed you about upcoming changes to our Terms of Service, Security Policy, and Privac

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user_9tlwyi Thank you for reaching out! Have you checked the Xfinity CableCARD activation and pairing site to ensure your CableCARD is configured correctly?

XfinityMartyR

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8 hours ago

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Tivo Mini cannot find my Roamio V70

I have a Tivo Mini and I can't get it to recognize the Tivo on my network to connect. This has worked in the past with a different Mini, but my old Mini broke so I had to bring up a new Mini. Here is the current configuration and what I've tried. The Tivo on the system is a Roamio. They are both com

Question

Good afternoon @user_u1muj2, and thank you for reaching out on our Community Forums regarding your concerns about unmarking an email that was accidentally flagged as spam. We appreciate the opportunity to help. To undo a spam designation in Xfinity E

XfinityAlyssaA

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8 hours ago

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Message

I made a mistake by clicking "Mark as Spam and Phishing" on a message from Suncoast. Could you help me undo that? As a result, I haven't received any messages from Suncoast Credit Union for nearly a month. Can you help me

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@XfinityBenny Is there a way to find out if a particular store has that box in stock? I thought I heard that the XG1V4a is somewhat scarce.

JoeL0

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8 hours ago

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need replacement xg1v4-a

Can I get a replacement XG1V4-A box? Mine stopped working. I contacted support and said that I needed an XG14-A. They said they would send out a technician to replace it. The technician arrived but didn't have that box with him. He said he'd put in a Xi-6 wireless box to get me through the weekend a

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Hi, I was redirected by the Xfinity customer support to ESPN + To see the NFL network live broadcast. ESPN+ has the NFL network on live streaming which is exactly what I would prefer to watch football on as I used to on in the past directly from Com

user_8nbj2x

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8 hours ago

to the conversation:

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

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Hi, I was redirected by the Xfinity customer support to ESPN + To see the NFL network live broadcast. ESPN+ has the NFL network on live streaming which is exactly what I would prefer to watch football on as I used to on in the past directly from Com

user_8nbj2x

commented

8 hours ago

to the conversation:

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

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Message

I made a mistake by clicking "Mark as Spam and Phishing" on a message from Suncoast. Could you help me undo that? As a result, I haven't received any messages from Suncoast Credit Union for nearly a month. Can you help me

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Customer Service

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Hi there, @user_8yegbc! I hope things have gone smoothly with your move! We are able to assist you further with your account in a direct message. Please send us a direct message with your full name and complete service address to “Xfinity Suppo

XfinityRay

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8 hours ago

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Cancel Service From Abroad

I need to cancel service from Abroad and cannot call US numbers anymore. I need to speak to a representative online.

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user_0331b7 If the locate request was incorrect, and you know there is an active Xfinity line serving the property, I would recommend contacting 811 again and requesting clarification on the locate results. You may also want to open a new locate requ

XfinityDilary

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9 hours ago

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Mark Underground Cable

I need the underground cable marked for my landscaper who will be doing some digging and edging around the house.

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@JoeL0 Thanks for adding a post to the forum. The best and free way to obtain a specific box is by picking it up at a local store. When shipping, the local warehouse will send out a similar box if there are none available. Find the closest store to y

XfinityBenny

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9 hours ago

to the conversation:

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need replacement xg1v4-a

Can I get a replacement XG1V4-A box? Mine stopped working. I contacted support and said that I needed an XG14-A. They said they would send out a technician to replace it. The technician arrived but didn't have that box with him. He said he'd put in a Xi-6 wireless box to get me through the weekend a

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@XfinityEva Construction [Edited: "Personal Information"] I am being told I have to pay $5000 to run the cable to the house from the road, this is absurd, why do I have to pay to run your company lines and THEN pay every month to use the line?

user_rwzcd7

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9 hours ago

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How can I contact the maintenance/construction department at comcast?

We have been trying for over two months to get comcast fiber at our new construction home in a well established neighborhood. Our neighbors (on both sides) are connected, however, after scheduling an installation pro to come hook up the home twice now they've both said that the pole does not have en

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user_ndjoi3 I can certainly understand your frustration. After multiple technician visits and equipment replacements, it's understandable to feel disappointed that the service isn't meeting your expectations, especially given the cost of your plan. T

XfinityDilary

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9 hours ago

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Corporate Complaint

My service is poor, connectivity is poor and I am paying for one of the highest gig plans at almost $300 a month - which is being offered for $50 a month for new customers. They have replaced the outside lines, inside cabling, two new modems and now I had to go buy extenders on my own. That does not

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Hey there, @user_hzrkfu, thanks for reaching out through Xfinity Forums regarding the damage claim. I would be happy to get this submitted for you in order to get this resolved for you. Can you please send us a Direct Message with your full name and

XfinityJeniece

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9 hours ago

to the conversation:

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Property damage claim

I'm trying to get in contact with someone to assist with a property damage claim. I've tried contacting Xfinity on numerous occasions. My yard was damaged when Xfinity sent construction to install a new internet line.

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Got this via email and wondered if this is real or not. The hotmail. com address caught my attention 🔄New Email version available: Review Now E-Digital Alert <[Edited: "Personal Information"]> Comcast@/XFinity 2026 Dear Valued Customer, &nbs

user_irgfy5

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9 hours ago

to the conversation:

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Xfinity email ending - is this scam or real?

I received this (excerpt) today: The version of your Mail account is out of date. As from March 20th, 2026, we are shutting down all previous iterations of our mailbox. To update your mailbox account and prevent losing important data, we advise you to click the secure link CLICK HERE TO UPDATE NOW f

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Please help me. I have the same problem now.

user_8yegbc

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9 hours ago

to the conversation:

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Cancel Service From Abroad

I need to cancel service from Abroad and cannot call US numbers anymore. I need to speak to a representative online.

Question

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Property damage claim

I'm trying to get in contact with someone to assist with a property damage claim. I've tried contacting Xfinity on numerous occasions. My yard was damaged when Xfinity sent construction to install a new internet line.

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Customer Service

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user_4oum4n We would be happy to look into this disconnected for you. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and

XfinityChelseaB

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9 hours ago

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Confirm Account Cancellation

I called and cancelled my account on Sunday, July 26, 2026. As of today, I have yet to receive a confirmation email and still have access to my account.

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Thanks for allowing us to further help with your service, @user_9cvv6a! I am glad that your service is working once again! Our community is always a great place for knowledge and support. Have a nice evening!

XfinityRay

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9 hours ago

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Service to be put back on

Title: Service disconnected by pole technician yesterday—8/2/26 given an appointment 3 days out. Need urgent escalation. Message: Yesterday, an Xfinity crew worked on my neighborhood utility pole around 5:00 p.m. My cable was working perfectly fine before they arrived, but it has been completely dea

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user_6qxjye We always hate to see a customer leave, but we can assist with that. I will need to pull up your account to better assist. If you could send our team a direct message with your full name, the name listed on the account (if diff

XfinityAmandaB

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9 hours ago

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Cancel service

Cancel service. Cancel service.

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I have the same problem. I have Xfinity/ Comcast cable and it was installed by Xfinity, but, I got the same email from Xfinity saying there was no cable when I called 811. Since the question wasn’t answered earlier, I am asking it again. &nbs

user_0331b7

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9 hours ago

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Mark Underground Cable

I need the underground cable marked for my landscaper who will be doing some digging and edging around the house.

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