Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (524.4K)
How to Report a Store Employee
Security issues at the store. Name was input incorrectly by representative. Resulting in me waiting for my tech and until I call in, realized it was cancelled due to her error. After 5 hours of phone calls and even visiting the store once again, no solution was reached.
Question
•
Customer Service
We see your DM, @user_tlfzfi, thank you! Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and on
Sign-In & Account Management
Need help with an account database loop. I have an ECM ticket number and need an agent to request a DM from me.
Question
@user_97s2mv I am sorry you are not seeing the equipment on your account. Is the equipment not working?
Cellular back-up equipment
I no longer see the status of the cellular backup equipment on the app when it checks my home system. I did recently change my system package. Do I no longer have this option? If that's the case, why haven't they asked for the cellular modem and battery?
Question
@soundscape69 Thanks for reaching out. I’m sorry to hear you're missing episodes of your show. My apologies as I am unable to duplicate your issue as I am able to see and watch Season3 Episodes 5&7 via my cable box and the Xfinity stream app. Can
missing streaming episodes
Season 3 episodes 5 and 7 of Colin From Accounts are missing from streaming.
Question
I received the same text from Xfinity Assistant today. Xfinity should be sued for selling information and refusing to correct it. My bill is on auto-pay, never held an account with them and I am current. Why are these texts coming through xfinity ass
Text message received Acc handed over. It's a brand new account.
As discussed with Noella at the store - Fonderen Houston TX: The collections notice you received as far as I know does not make sense as your account is brand new and currently active, along with the fact that you’ve never had Xfinity service before. If you’ve gotten your phone number fairly recentl
Question
I completely understand the frustration @user_e1nvqw I would feel the same if I were in your position. You have taken the appropriate steps needed to move the investigation forward. We appreciate your patience while the investigation is reviewed. Onc
Xfinity Mobile Shipment Missing 2 of 3 Phones — Need Help With Replacement
I’m hoping someone can help me with an Xfinity Mobile delivery issue. I ordered 3 phones from Xfinity Mobile, but when my FedEx package arrived, 2 of the 3 phones were missing from the package. The package was delivered, but the two phones were not inside. I contacted Xfinity Mobile customer service
Question
Old Printer Not Supported
My 20 year old HP LaserJet is no longer supported by new OS Golden Gate 27.0 I have tried the Gutenprint Printer Driver but it will not break through the iOS 27 security barrier. Is there another work around to my printer issue.
Question
•
Your Home Network
Community Best Answer
Billing Portal refuses to take my money
My bill is behind because I haven't been able to load the [Edited: "Profanity"] page. This has been happening for months. payments.xfinity.com/new always results in: ERROR Sorry, this isn’t working right now Please return to My Account Overview while we resolve the issue. How, in the world, can y'al
Question
•
Billing
Wire issue
I have a low hanging wire that is going to fall on a car and two that are in the yard that need to be addressed. I have reported this issue multiple times with nothing being done!!!!
Question
•
Customer Service
Xfinity down
There was an outage twice in two days that lasted most of the day. I work from home and need the internet. I am missing work because of this. I tried calling customer service and they scheduled me 5 days out. I told them I have to work so they put me on a waitlist. I was told they would absolutely b
Question
•
Customer Service
@user_jxdfi3 WI;m sorry to hear you feel this way. Our team can help. Refunds vary and can go back to the last card on file or if your core service account is disconnected and the refund is less than $500 an email is sent for you to claim your refund
Owed mone
I have been waiting, talked with 4 representatives and still no refund check on my old address. Apparently, this company makes a practice of taking your money and lying about a check in the mail twice now! Pure fraud!!
Question
Add box and cable connection to bedroom
We have a box and tv in living room. I want to add a box and cable connection to my bedroom.
Question
•
X1
I placed an order on a prepaid internet NOW service ($30/month plan) yesterday, my credit card was charged in pending status, but I did not receive any confirmation email on my order. Each time I login into my Xfinity account, I will receive a messag
Sign-In & Account Management
Need help with an account database loop. I have an ECM ticket number and need an agent to request a DM from me.
Question
Sounds good, we look forward to working with you.
Outage
Xfinity has notified me of planned network work and potential service interruptions every weekday since September 1. I work from home and have now had approximately two workweeks of repeated disruption to a residential internet service that I am paying for. I need this escalated so I can receive (1)
Question
If you have Xfinity Mobile Care you can start a claim here; https://fastclaim.com/xfinitymobile
Broken phone
As soon as I took the phone out the case it slipped out of my on hand fell underground cement and cracked the screen
Question
user_3nh3dn, okay and our apologies, we're just trying to clarify, do you currently have an active Xfinity account with us (Internet/Cable TV, Voice service)?
The Xfinity ID you entered was incorrect. Please try again.
I have another email that I've had for many years that I have forwarded to my main email. Now, when I go to log in to that email, it says it doesn't exist, yet I'm still receiving the forwarded emails on my main email. How can I log in to the email that is legit and still forwards to my main email?
Question
@BIslander We got a follow up from our support team and let us know they would need to get an engineer ticket open as they will need some specific information and screenshots if possible. That information will be best gathered in DMs so if you could
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
Upgraded to 2gbps
I upgraded my plan speed to 2 gbps for my WiFi but I am still only getting the 1gbps even though it says my plan is for 2gbps. I have tried restarting my router and have tried to email Xfinity with no response.
Question
•
Customer Service
Thank you I just sent that information
Outage
Xfinity has notified me of planned network work and potential service interruptions every weekday since September 1. I work from home and have now had approximately two workweeks of repeated disruption to a residential internet service that I am paying for. I need this escalated so I can receive (1)
Question
@Alex56 Thank you for taking the time to reach out to us here on our Xfinity Forums. I work from home as well and understand how important it is to have a reliable connection. I would be more than happy to take a look at the account and appointment t
XfinityBillie
commented
3 hours ago
to the conversation:
0
0
Xfinity down
There was an outage twice in two days that lasted most of the day. I work from home and need the internet. I am missing work because of this. I tried calling customer service and they scheduled me 5 days out. I told them I have to work so they put me on a waitlist. I was told they would absolutely b
Question