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Concern moved here to the E-mail help section for assistance.
Anyway to get my old Xfinity/Comcast email accounts back after yahoo conversion?
iPhone user here. I did the suggested conversion about 2 months ago, with the understanding that I would lose access if I didn't. When I did the conversion I had to create two new accounts in my iphone, and the old ones since they did not connect kept giving me errors so I deleted them. About a week
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Good afternoon @lmhoffma, and thank you for reaching out on our Community Forums, I hope you had a wonderful weekend! Yes, you can upgrade to one of our 4K devices at no cost. With our new TV packages, your first 4K box is included at no additional c
4k tv box
Hello. I received a text saying that I could upgrade to a 4k tv box. Would this be free? Would there be any monthly fees for this upgrade? Thank you.
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@judiciousbird, thanks so much for working with us today. We understand how frustrating it is when you are not notified ahead of time when work will be done in your area. For those in the community, here is the link we shared, so they could sign up f
No notification of network improvement outages
I have been an Xfinity customer since 2019. I am generally used to Xfinity providing proactive communication any time they anticipate a potential outage for any reason, or very quickly reactive communication for unexpected outages. However, twice within the past week, I have had Xfinity outages due
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@user_xdwk6g What kind of troubleshooting steps have you taken from your end?
xumo box bluetooth
Have a xumo box I've only had a couple months. It used to let me pair my speakers to it. But now it is not letting me all devices are coming up un supported
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Xfinity stream and poor Service
Dear Xfinity Customer Service, I am writing to formally express my frustration regarding the ongoing service issues I have been experiencing, particularly with the Xfinity Stream app and related service complications. I have been a loyal Comcast/Xfinity customer since 1994. After more than three dec
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Xfinity Stream App
Started Unicast Maintenance Ranging - No Response received - T3 time-out
I keep having these T3 errors. I had a technician come out a month or so ago to diagnose the problem, and the issue he found left me at the mercy of Xfinity. He mentioned something about the need to upgrade the local node. I am using a Netgear CM3000, and I have the error log. Thanks for looking thi
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Your Home Network
How to request new gateway
I have a Technicolor CGM4331COM gateway (XB7), and a 2000 Mbps plan. I have been experiencing instability with WiFi for the past few weeks. The Xfinity Assistant finds no problem from the network to the gateway. And I have reset the gateway with no improvement. I am beginning to suspect a problem wi
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Customer Service
@user_paj4vg My team and I can order the remote. However, It's pretty hard to reroute the shipping address since that window of time is very short, especially on this platform since we are not an instant chat. There will be delays in response that wi
Could not get remote to ship?
Requested new remote through virtual agent. Was told this would ship with $0 shipping fee. When I needed a correction to shipping address and spoke to an agent they told me the virtual agent was incorrect and I could not get a remote without a box. It would also cost $14. They stated the virtual age
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Good afternoon user_5j4cmb. Thank you for bringing this to our attention. We will be happy to assist further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on t
Urgent Safety Hazard – Downed Xfinity Lines in Yards (Brentwood, TN)
Hello, I am reporting a serious safety issue involving downed Xfinity cable lines following the recent ice storm in Brentwood, Tennessee. There are Xfinity cables still hanging from a utility pole and lying across yards at: [Edit: "Personal Information"] The lines were previously overhead but are no
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Urgent Safety Hazard – Downed Xfinity Lines in Yards (Brentwood, TN)
Hello, I am reporting a serious safety issue involving downed Xfinity cable lines following the recent ice storm in Brentwood, Tennessee. There are Xfinity cables still hanging from a utility pole and lying across yards at: [Edit: "Personal Information"] The lines were previously overhead but are no
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Customer Service
Outgoing mail error, can't resolve
I have an error when I try to send outgoing mail. The error occurs when I uses Thunderbird on my Windows laptop and on my Ipad. It does not occur on my Android phone. I have checked the server settings and port a dozen times over the last 4 days. Cannot resolve the issue. Anny suggestions are apprec
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@KM1062, sure! There could be an issue with the app version they supplied to our X1 platform. That is generally the case when there are X1 nested app problems that are not able to be replicated via the Stream app or a content-providers proprietary ap
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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@user_dzj9c3 Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, your order was missing the modem? Our team can definitely help you with ensuring you have the correct equipment and assist with activation if n
New box
When I set up the new box, I got TV but no Internet or phone. I believe there is something at your end to do?
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@XfinityJustinM This occurs on my Samsung Q80 and Frame TVs.
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
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Good afternoon user_mtpmiv. Are you able to confirm what role your username is set to. You can check that here. One reason you may receive that message is if you are not listed as a Primary or Manager on the account.
Access not Authorized
When I try logging in to the app I get met with an "Access not Authorized" screen. I tried looking into it by going to my account settings on the website and seeing if there was anything missing there but I am also unable to access my account details.
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New box
When I set up the new box, I got TV but no Internet or phone. I believe there is something at your end to do?
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Customer Service
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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Does my phone have insurance?
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