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Hey there, @user_cn94yy, thanks for reaching out through Xfinity Forums regarding unlocking your device. We would be happy to help with your Xfinity Mobile device. Have you already verified that the device is eligible for unlocking? Here is a link wi
unlock sim
I initiated a line transfer to Verizon and purchased a new iPhone 17 from them. Their instructions stated that once I received the new phone, it would connect with their servers and complete the transfer request. As soon as I turned on the phone, it connected to Xfinity and locked the sim. I have ch
Question
Hey there, @user_3r21vc, thanks for reaching out through Xfinity Forums regarding your appointment. Happy to hear your issue was resolved. Here is a link to manage your appointments on the app, https://www.xfinity.com/support/articles/xfinity-my-acco
cancel appointment
I need to cancel my appointment for today. I no longer need help. I tried chat (give me a loop with appointment details), I tried the appointments webpage (but it has no place to cancel appointment). How can I do this?
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user_xj4wp6 Hello, are you still having issues when using the Disney+ application?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
@Dmains, what about the distinction that was mentioned with trying old vs new outlook?
Cannot access new Yahoo Comcast email oneither Mail or Outlook
Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. T
Question
GET MY PHONE UNLOCKED
I have been lied to by a supervisor , sat on hold for an hour an half just for call to drop several times. My phone number ported to a new carrier but the phone , that has been paid off for several months has a lock on it. Was advised issue was resolved by several agents and one supervisor and still
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Customer Service
Did you have the device setup for the Global Travel pass? user_tx3dho
Phone not working
Went out of the country for a month and when I got back my phone stopped working not text or phone calls.
Question
cancel appointment
I need to cancel my appointment for today. I no longer need help. I tried chat (give me a loop with appointment details), I tried the appointments webpage (but it has no place to cancel appointment). How can I do this?
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Customer Service
Canceling my subscription
I am looking to cancel my subscription because AT&T five is come in and they’re doing a $43 a month $150 credit and they don’t charge for any of the connections remote controls or anything like that
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Customer Service
@user_bnctsj Thanks for sharing this image. Have you by any chance tried contacting our Customer Security Assurance team? If not, you could reach them by visiting this link https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment.
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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@XfinityBrianH Thank you for the link!! There's a Comcast store right around the corner from us!! I'll go there today...
What do I do to get new cable box??
I just recently signed up for a new Xfinity plan. It says the plan includes "First 4K TV Box" ... I have a couple of questions about this: 1. does this box replace our existing HD cable box? 2. how do I go about getting the new box? We used to go up to the Comcast office in Union City to do such thi
Question
Hi there, @user_jvjxd5! Sorry to hear you've had trouble with your account. If you would like a hand getting this resolved, please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper
Xfinity Mobile Cannot Find my Account
Xfinity Mobile Cannot Find my Accoun I have wasted multiple hours over multiple days on the phone with Mobile Support. 3 hours on chat support. Nobody has been able to get this resolved. I have 1 Xfinity Mobile lines with iPhones and 1 watch connected. We have been billed on this account for the las
Question
No. As I said, I did all of that. I have read everything available. I have triple verified all of the settings. The outlook system still will not recognize the yahoo mail servers with a comcast email address. It reverts to th
Cannot access new Yahoo Comcast email oneither Mail or Outlook
Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. T
Question
Here's what I'd like to do to help make this as seamless and transparent as possible, @EricBTX - Can you create a new post of your own, outlining your particular issues/concerns? Then, we can reply to that and go from there, requesting another DM if
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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@Dmains, I can understand your frustration and sorry to hear about the trouble. @Again, did offer some great advice already, but I did want to also point out the help page from Yahoo : http://help.yahoo.com/kb/SLN36803.html. There is a plethora of in
Cannot access new Yahoo Comcast email oneither Mail or Outlook
Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. T
Question
This is incredible! I've been having a similar issue with my account not showing that I have mobile phone service, even though I've had it for years and get charged every month for it. Whenever there's an issue and I call Xfinity, I spend so much tim
Xfinity Mobile Cannot Find my Account
Xfinity Mobile Cannot Find my Accoun I have wasted multiple hours over multiple days on the phone with Mobile Support. 3 hours on chat support. Nobody has been able to get this resolved. I have 1 Xfinity Mobile lines with iPhones and 1 watch connected. We have been billed on this account for the las
Question
I went ahead and reached back out to you via our Direct Message, user_injft2. Please respond to us there, and we will further assist you with this. Thank you!
lost tv internet
my cable was upgraded today and now I've lost tv internet access - it keeps asking for my pass but doesn't recognize my email address and phone -- what do I need to do to get it back?
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The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.
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Transition to Yahoo and gmail use stopped
I use gmail as 3rd party app. Once I migrated I haven’t been able to get my mail. I’ve changed smtp server and port as yahoo provides and tried yahoo and comcast passwords. Not sure what the problem is
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