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user_oa9rlp The RDK-03117 error affects Xfinity X1 and Flex customers using Xi5 and Xi6 Wireless TV Boxes. It indicates a connection issue, prompting the message: "Please give us a minute… There seems to be a connection issue here." To resolve
RDK - 03117
Ever since new service started a year ago, I get this error message on only one of 5 TVs. I have done as requested many times and yet still get error message. With tornado watches and warning yesterday - I went to the basement. This is where this TV is. I never felt SAFE loosing TV connection for ho
Question
Bad customer service
I tried to negotiate with Xfinity about the issue I had with my bill they won't listen to my concern or the issue that I was having with them and I try to explain my situation to agent and was not being unreasonable with me about the issue I had and they didn't allow me to explain my situation to th
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Billing
THE CHAT FROM [Edited: "Language"] [Edited: "Personal Information - Chat Transcripts"]
Voicemail missing from Samsung AP on Samsung A53 phone then mysteriously appears weeks after it was made !
Voicemail missing from Samsung AP on Samsung A53 phone then mysteriously appears weeks after it was made ! I got a voicemail on Feb 27 2026. It wasn't till after I played it, on March 15th, that a voicemail dated Feb 9 showed up. On February 2025 a voicemail dated Jan 1st appeared. I chatted+talked
Question
Why doesn't "XfinityDena" appear in the drop down list of Xfinity employess in the Direct Message tool?
Xfinity gateway "website block" does not work - has anyone found a solution?
There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even
Question
@XfinityDena yes - what do you need to know?
Xfinity gateway "website block" does not work - has anyone found a solution?
There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even
Question
Received wrong replacement equipment..what now?
I upgraded to the Arris XG1v4 DVR box a short time back, and the box has seemed erratic ever since, losing TV connection requiring to disconnnect/reconnect power and "reboot", which is also intermittent. I also have 2 of the Xi6 wireless boxes for bedroom TV's. I ordered a replacement XG1v4 box on t
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Customer Service
nmcorp33We can take a look at your account and see what offers you may qualify for. Please feel free to send us a DM with your full name and complete service address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct M
Renewing Contract
Hello xfinity, I am not sure if the forum can help me like it did 2 years ago. I have been a comcast customer since the days of Excite at home in 2000, so 26 year loyalty to one company. Each time it comes up for renewal of contract I have to go through the song and dance to get a good price. Prior
Question
I have a new Samsung 4K TV, but the TV Box I have doesn't support 4K (XG2v2-P). I would like to exchange it for your 4K version.
I upgraded my TV to a nice 4K version. My current TV Box (XG2v2-P) doesn't support it. I'd like to exchange it for your 4K version (XG1v4-A). My local Xfinity store doesn't seem to have any in stock. Apparently they are in hot demand. My research suggests the best way to go about getting one is to g
Question
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X1
@XfinityRaul Hello - are you able to assist with this case?
Xfinity gateway "website block" does not work - has anyone found a solution?
There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even
Question
@XfinityRaul Mine just tells me to call and those were the promotions I was given which seem absurd considering more competition is just around the corner with Tmobile 5g and Fiber internet. i could not see any other promotions
Renewing Contract
Hello xfinity, I am not sure if the forum can help me like it did 2 years ago. I have been a comcast customer since the days of Excite at home in 2000, so 26 year loyalty to one company. Each time it comes up for renewal of contract I have to go through the song and dance to get a good price. Prior
Question
What do you wish me to do now?
RDK - 03117
Ever since new service started a year ago, I get this error message on only one of 5 TVs. I have done as requested many times and yet still get error message. With tornado watches and warning yesterday - I went to the basement. This is where this TV is. I never felt SAFE loosing TV connection for ho
Question
@user_wakyn4 The 1GB for $60/ month is a new customer deal at the moment. Do you see any other promotions when you're logged in to your account online?
Renewing Contract
Hello xfinity, I am not sure if the forum can help me like it did 2 years ago. I have been a comcast customer since the days of Excite at home in 2000, so 26 year loyalty to one company. Each time it comes up for renewal of contract I have to go through the song and dance to get a good price. Prior
Question
I sent the Dm. The next day an account manager at corporate reached out. I missed him and spoke with him today.
Requesting Exception: Honors S26 Ultra Pre-Order Trade-In ($1,100) due to Medical Emergency
I am a long-time Xfinity Internet customer attempting to port two lines from Google Fi and Boost Mobile. On March 10th (the last day of the S26 pre-order), I had two Samsung Galaxy S26 Ultras in my cart with the $1,100 trade-in credit applied to my two Galaxy A12s. I was unable to finalize the purch
Question
Voicemail missing from Samsung AP on Samsung A53 phone then mysteriously appears weeks after it was made !
Voicemail missing from Samsung AP on Samsung A53 phone then mysteriously appears weeks after it was made ! I got a voicemail on Feb 27 2026. It wasn't till after I played it, on March 15th, that a voicemail dated Feb 9 showed up. On February 2025 a voicemail dated Jan 1st appeared. I chatted+talked
Question
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Network
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Renewing Contract
Hello xfinity, I am not sure if the forum can help me like it did 2 years ago. I have been a comcast customer since the days of Excite at home in 2000, so 26 year loyalty to one company. Each time it comes up for renewal of contract I have to go through the song and dance to get a good price. Prior
Question