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Promotion expired
I am a single mother. I got charged 94$and I live pay check to pay check. Now that my Promotion expired nobody informed me and just charged my account. Now I will have an NSF of $30. I need to see if I can be compensated for this fee and see how I can get help with another Promotion.
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Billing
Hello @user_y7y9o4, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Internet Not Working
My Internet's been out with no solid conclusion as to how to get it back up again. I've switched out cords and unplug-replugged a few times, I even used the troubleshooting. The internet box itself is working overtime, it gets warm and something smells like it's burning when plugged in. I'm not sure
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Like others, favorites gone from box. At first glance, I thought my favorites remained in streaming app, but upon closer scrutiny, only some remained. Dozens have disappeared. It's going to be a [Edited: “Profanity”] to recreate m
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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It would be nice if I could make a reasonably quick call to Xfinity for problem solving without getting tricked into buying more equipment or raising my monthly bill. My free hulu was canceled on the new plan I was talked into but that wasn't mention
How is Xfinity still in business?
Most calls to Xfinity for me are 30min long. I speak to someone with poor to medium English and they are always trying to sell me something I don't need. What a mess!! Just give me what I agree to and fix my issues.
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@user_7mm355 IThis did work for me also. I had my preference set to All channels, switched to HD and switched back to All channels. Now Favorites are back.
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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@rmrav48 I thank you so much for the work around. It worked for me. First time I was too fast on my unclick and click. So I found you need to go slower, like I waited before I reclicked a favorite for 5 seconds. Took a whitle but it worked. Thank yo
missing favorite channel list
Last night (Tues. Aug. 18th, 2026) my husband noticed that our "favorite" channel list is gone. Poof! Just disappeared. What happened? Now I guess we have to go back to put them back on. Why'd this happen? Do we need a new box? ? This morning I manually put the favorites back on, but I want to know
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user_c2y2b1 - Please keep in mind that the service interruption must be fully resolved before eligibility for a credit can be determined.
Form isn’t working
When you put in the start date which is the 08-11-26 and the end date was 08-18-26 it keep but the start date in the end date
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user_gajq1w We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction! Were you canceling your Xfinity Residential services, or your Xfinity Mobile services?&nbs
Service still not cancelled
I called to cancel my service over a month ago yet i am still being charged and when i call i get someone in another country that transfers me over and over again. I am NOT paying you for services i do not use. Why is no one able to help me????????????
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Good afternoon @USER89, and thank you for reaching out on our Community Forums regarding your connection concerns and the uncorrectable errors you're seeing. We appreciate the detailed background information you've provided. To confirm, have
OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
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Same problem in Texas. The Quick Tip screen is displayed whenever we press Guide on the remote.
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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I just wasted the better part of an hour attempting to establish and then use a chat session with an Xfinity rep, per the above instruction. At first neither the text nor the email containing the verification code could be received. That was resolved
Doubled Internet Subscription Fee
This morning I learned that the monthly bill for my Xfinity internet subscription will increase from the current $54.60/month to $101.17/month, almost doubling. The service is for 1GBPS with no data cap. I also subscribe to Xfinity Mobile at $51.17/mo. I spoke to an Xfinity agent who offered 1 GBPS
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Service still not cancelled
I called to cancel my service over a month ago yet i am still being charged and when i call i get someone in another country that transfers me over and over again. I am NOT paying you for services i do not use. Why is no one able to help me????????????
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Customer Service
Roll back your update Xfinity!!!!!
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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@user_l9hb8a I would be happy to take a closer look at the signal levels and equipment status on the account to help determine the cause. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&
No internet problem - no techs arrive!
We have been without internet since August 10, 2026. Quite familiar with resetting things! But nothing worked. Did text chat August 11 with no resolve but got a time for a tech a week later. Never got a notice so I went to our Xfinity store. He said no tech was scheduled. So decided to change the mo
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Hi there, @user_0q42f7! Congratulations on getting a new home! That's exciting! We are glad to further help with the lines. Are all 3 of the lines attached to your current home or are some of them going pole to pole?
Xfinity Overhead Wires Interfering With New Home Construction
I am building a new home at [Edited: "Personal Information"]. There are three Xfinity overhead telecom wires crossing over my property and interfering with my construction. I need the wires to be inspected and relocated or removed so construction can proceed safely. I have contacted Xfinity customer
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Same problem here in Sarasota, FL. Took the advice of the guys who said to just redo it. It took a few minutes but is back to normal. The customers obviously know more about it than the technicians. Sad.
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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how do I access my bill statements 2025
I need my 2025 statements for my taxes, how do I get access?
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Billing
Could internet be off because of possible outside wire running in house was damaged from a storm? Modem blinking white and affects all. Working in morning..not in afternoon.
No internet problem - no techs arrive!
We have been without internet since August 10, 2026. Quite familiar with resetting things! But nothing worked. Did text chat August 11 with no resolve but got a time for a tech a week later. Never got a notice so I went to our Xfinity store. He said no tech was scheduled. So decided to change the mo
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@rmrav48 I clicked on the link & it said it couldn't be found. I should say that I copy / pasted the site & it said it couldn't be found.
missing favorite channel list
Last night (Tues. Aug. 18th, 2026) my husband noticed that our "favorite" channel list is gone. Poof! Just disappeared. What happened? Now I guess we have to go back to put them back on. Why'd this happen? Do we need a new box? ? This morning I manually put the favorites back on, but I want to know
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user_dntb1p Hello, Have you tried using the application or checking your account online? Have you tried going to out store to request them?
XfinityVictor
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how do I access my bill statements 2025
I need my 2025 statements for my taxes, how do I get access?
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