Xfinity Community Forum

Hello and good evening user_o9ev85! I appreciate you stopping by the community with your concerns, and we can definitely help in making sure you're able to start enjoying your TV service asap 👍 If your X1 TV Box is frozen on the Welcome screen and t

XfinitySeth

commented

15 hours ago

to the conversation:

0

U

I need to restart the cable box

TV only has the welcome page showing and remote is not connectin

Question

user_sb87bh, Thank you for reaching out. I'll be glad to help. I see you sent a direct message already, so I'll follow up there shortly. As a heads-up, I wanted to remind you that sending an unsolicited direct message is a violation of the community

XfinityVianney

commented

15 hours ago

to the conversation:

0

U

Need help ordering Pro Wi-Fi Extender Backup Battery

Looking for an agent to help me order the $60 battery add-on since the app chat doesn't support it.

Question

U

Accepted Solution

Purchase xfinity wifi pro extender backup battery

I just am trying to purchase the xfinity wifi pro extender backup battery. I am tired of searching and the ridiculous loop thru the assistsnt with no positive results.

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Customer Service

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Thanks for reaching out @user_lxuu0d! This sounds like a Peacock entitlement linking issue, where the Xfinity Peacock benefit may be tied to a different Peacock email or the activation did not complete correctly. A quick step you can try now:Please

XfinityAldrik

commented

15 hours ago

to the conversation:

0

U

Can’t use peacock says account already linked

Im attempting to use peacock with my Xfinity but it states it’s already linked to an account and when I try to log in it just tells me to subscribe

Question

U

I'm on my desktop now and the three icons in the top right corner include the "page" to start conversations, a "bell" indicating the number of messages received and a green circle with a "U" indicating I am logged on.

user_i5gydo

replied

15 hours ago

to the conversation:

0

U

Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

Question

U

No internet all day and night and no alarms

We haven't had any internet and our alarms and cameras are all off in our house.I don't like it and I wanna file a complaint

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Customer Service

14

2

0

U

I need to restart the cable box

TV only has the welcome page showing and remote is not connectin

Question

•

Customer Service

13

1

0

U

Need help ordering Pro Wi-Fi Extender Backup Battery

Looking for an agent to help me order the $60 battery add-on since the app chat doesn't support it.

Question

•

Customer Service

12

1

0

I do apologize @user_i5gydo, but we do not have the ability to email. The Direct Message icon should be a small chat bubble icon in order to open the private messages within your Xfinity Forums account. If you are having any troubles, our main suppo

XfinityDemitrius

replied

15 hours ago

to the conversation:

0

U

Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

Question

Okay I appreciate you giving things a shot! In that case there may be some extra things on the backend that need to be sorted out or cleared in order for you to proceed. Please send us a direct chat message with your full name, the name listed on the

XfinitySeth

replied

15 hours ago

to the conversation:

0

U

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

Hey there, @user_5ea401, thanks for reaching out through Xfinity Forums regarding your services and speeds. We would be happy to help you with troubleshooting your speeds. Are you only having issues with your PC?

XfinityJeniece

commented

15 hours ago

to the conversation:

0

U

Service plan internet speeds never reached, incorrect billing charge then?

To my knowledge I have 1100 MPBS download. I never yet have observed these speeds reached. Below is my excel generated by https://www.speedtest.net/results by Ookla, LLC . I have also used xfinity speedtest which tends to show even worse results. I am uncertain I am am being correctly billed. I have

Question

U

The only option on my iPhone is to create a conversation. Would it be possible to use email since this is only adding to my frustration

user_i5gydo

replied

16 hours ago

to the conversation:

0

U

Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

Question

U

i tried clearing cache…same message, although this time it said “please wait a minute” before the error appeared. Same issue when i use chrome

user_dchrnv

replied

16 hours ago

to the conversation:

0

U

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

The Direct Messaging icon should appear top right in your browser to the left of your profile icon.

XfinityCliff

replied

16 hours ago

to the conversation:

0

U

Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

Question

U

It took 3 weeks and multiple phone calls and visits with in person store managers to FINALLY resolve this case. Somebody at Xfinity took the time to pursue my case further. I wish I knew who that person was because I truly appreciate that they fought

user_v8bxr2

replied

16 hours ago

to the conversation:

0

U

Stolen phone and conflicting service

An iPhone 17 pro was supposed to be delivered to my house. I received a box with a pack of 4C batteries in it. No phone. I immediately contacted Xfinity. I was told to take pictures of the box and its contents and file a police report. The state police came to my house. She documented what happened

Question

Not that it's specifically preferred over any other browser, but if you're currently on anything other than Chrome I would definitely give it a shot 👍

XfinitySeth

replied

16 hours ago

to the conversation:

0

U

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

U

Would using chrome help?

user_dchrnv

replied

16 hours ago

to the conversation:

0

U

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

Okay thanks! Can you try going through that same process again after clearing cache & cookies from your preferred browser to see if it'll move past the error? If you've already done so please try from an incognito window, or possibly switching fr

XfinitySeth

replied

16 hours ago

to the conversation:

0

U

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

U

@XfinityCliff I signed in but don’t see a “direct messaging” icon. Am I using it now? It really shouldn’t be this difficult.

user_i5gydo

replied

16 hours ago

to the conversation:

0

U

Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

Question

U

Yes, i am logged in under my primary id. That error message comes up when i click ‘account and identity’. The message also says to refresh the page or try back later.

user_dchrnv

replied

16 hours ago

to the conversation:

0

U

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question