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It was a pleasure, @patriciusp working with you in private and getting you taken care of. We do appreciate you and your business.-Richard
Looking to Add spouse to "Bill to Name" for proof of residency
Good day, Just a simple proof of residency thing, looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
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Oh no, I am sorry to hear that you canceled the service. If you do need any other assistance, please let us know and we are happy to help you out.
Phone Line and Ca'n't Get Through To Technical Support [Edited]
I have been trying, since yesterday, to get through to technical support or to ANYONE by phone. The automated prompts take me up to what I'm looking for and then radio silence. I've been waiting for over an hour.
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Thank you again for all the time you've spent working with our team. I'm glad that we could work with our local teams to get this resolved and the line buried. If you have any questions in the future, please feel free to create a new post. Have a won
Intermittent connection loss
Hi, We have recently experienced intermittent connection issues where there is packet loss and extreme latency of 10+ seconds. This happens in bursts and sometime connection can be fine for a few hours without issues. This seems like there is interference on the line somewhere and connection status
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Its now been 6 days with no resolution in sight. This is unacceptable.
NHL Center Ice Program Guide Information Not Loading
I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s
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Since I could not get through, I have decided to cancel service. The issue was with spam calls, which have been, for over a year, relentless, nonstop, and the callers leave messages. We enabled every spam feature possible but that did zero. So we're
Phone Line and Ca'n't Get Through To Technical Support [Edited]
I have been trying, since yesterday, to get through to technical support or to ANYONE by phone. The automated prompts take me up to what I'm looking for and then radio silence. I've been waiting for over an hour.
Question
Hi there , I am sorry to hear that you are not able to get to anyone over the phone. We are happy to take a look at the account for you. @user_n617c3, what seems to be the issue with your services?
Phone Line and Ca'n't Get Through To Technical Support [Edited]
I have been trying, since yesterday, to get through to technical support or to ANYONE by phone. The automated prompts take me up to what I'm looking for and then radio silence. I've been waiting for over an hour.
Question
@TippinFam @XfinityGabriel Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Constant Ping Issues
I have been having consistent ping issues for about 4 months. I have had 3 technicians come out all telling me something different. I can see that it is an issue on Comcasts end as we have replaced the Modem and Router and All Lines. This is an upstream SNR Issue. I am going to attach pictures as we
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Thank you for reaching out @Melissa18123 At this time there is a known issue and we do not have a solution or an eta of when this issue will be resolved. I am sorry for the inconvenience.
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
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southflniceguy Thanks for sharing this! We’ve seen cases where scheduled recordings don’t appear in the library even though the guide shows “Recording.” This can happen when live events (like NFL games) run long and push back
60 Minutes on CBS Series Stream sometimes doesn't record
60 Minutes on CBS Series sometimes doesn't record using Xfinity Stream Series record, both new and repeats. What's weird is if you going into the Series recording info, upcoming episodes, it shows it's currently recording. But nothing shows in the recorded shows. Must be a backend bug only happens s
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I concur. My results were similar. I never got a public IP (v4 or v6) but it did revert back to 10.0.0.0/24 for a time so I could get back to the XER10 webgui and it showed most of the functions greyed out as would be expected in Bridge mode. The con
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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I don't work for CBS or Xfinity so I don't know if and when they change time of 60 minutes because NFL ran late. I was logically speculating to try and help you fix your back end bug not sure why you are asking a consumer to fix it, you have the back
60 Minutes on CBS Series Stream sometimes doesn't record
60 Minutes on CBS Series sometimes doesn't record using Xfinity Stream Series record, both new and repeats. What's weird is if you going into the Series recording info, upcoming episodes, it shows it's currently recording. But nothing shows in the recorded shows. Must be a backend bug only happens s
Question
TippinFam, Hi there! Thanks for taking the time out of your day to reach out. As someone who depends on services every day for my work and business, I can understand the inconvenience caused to have consistent ping issues. I am sorry to learn about t
Constant Ping Issues
I have been having consistent ping issues for about 4 months. I have had 3 technicians come out all telling me something different. I can see that it is an issue on Comcasts end as we have replaced the Modem and Router and All Lines. This is an upstream SNR Issue. I am going to attach pictures as we
Question
I too was overcharged by Xfinity Mobile when I traveled from Japan (where my Global Travel Pass worked for six days) to Vancouver where I racked up $1200 in roaming charges because I didn't opt in to their new Canada / Mexico $5 monthly GTP. I am con
I had the Global Travel Pass activated on my xfinity mobile line and was wrongly charged over $5000 while in Canada
I have been traveling to Canada for years and had the Global Travel Pass activated for over 3 years. Any time i go to Canada, the pass gets activated and they charge me $5 a day. No problem, i expect this. I went to Canada in July and they charged me data roaming rates (pay as you go) for the entire
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Phone Line and Ca'n't Get Through To Technical Support [Edited]
I have been trying, since yesterday, to get through to technical support or to ANYONE by phone. The automated prompts take me up to what I'm looking for and then radio silence. I've been waiting for over an hour.
Question
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Customer Service
Happens to me all the time. Comcast please fix the problem and stop blaming your customer's connections and equipment. You own that, too. Obviously you know about this problem. Do you job and give people what they overpaid for. And answer your phones
gfattman
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Issues with MSNBC not loading on Comcast
september 3, 2025. MSNBC is buffering and freezing constantly this morning. No other channel has this problem What is happening?
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