Xfinity Community Forum

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Update payment method

I need to update my payment method

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Billing

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user_m75zbl Thank you for reaching out! We are sorry to see you go, and that Xfinity services are not available at your new location. Please send us a direct message, so our team can help. To send a "Direct Message"

XfinityMartyR

commented

11 hours ago

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cancel service

I want to cancel my service today. I have moved and my new address is not serviced by Xfinity.

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@user_vomg1r Thank you for sharing your recent experience while attempting to get your service stopped. Our team can get an order in place to ensure everything is wrapped up. If you could please send me a DM with your first and last name along with y

XfinityBradM

commented

11 hours ago

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Horrible company

Predatory company. Super easy to work with when you give them your money but as soon as you have a valid reason to cancel (like moving), they hang up on you. Insanity

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Yes I already have a service plan with y'all

user_n45kqq

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12 hours ago

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I have internet service in my cart and need to remove

Yes so 8 have Internet service in my cart and I've talked to 3 different Xfinity agents and nothing they said help so please help me

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Happy Friday, and thank you for dropping by our Xfinity community for help with your account! If you just recently signed up for Xfinity Mobile, we're thrilled to have you as a member of the family too 👏 I know how important it is to locate your ema

XfinitySeth

commented

12 hours ago

to the conversation:

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Email

I got a new phone and I can't seem to find my Xfinity app Comcast to check my email

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Yahoo email is a scam

I did the yahoo email migration today, and found that they force users to pay for their plus level to enable auto-forwarding. We have always just had all mail to our comcast.net address auto-forwarded to both of our gmail addresses - we don't want to have to log into yahoo to check these emails. Xfi

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Customer Service

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@EG, that's fair, though I would expect the service and the device to just work together as the S33 is certified to work with Comcast/Xfinity services.

Mijoe

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12 hours ago

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Not getting proper Cable Modem speeds

I own an Arris S33 cable modem and have upgraded to the 2Gb plan with Xfinity. After doing a self install, I was only able to get 1.4G down and 40 up. I called support and they sent someone out to check my cable line. I walked the installer through my setup: I am in a rural neighborhood, and I have

Question

It doesn't matter what the manufacturer's specs say. What truly matters is any particular cable company's plant specs. Manufacturers can not poll a cable company's system (nodes and CMTS's) to see what the actual upstream receive specs are. Only th

EG

commented

12 hours ago

to the conversation:

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Not getting proper Cable Modem speeds

I own an Arris S33 cable modem and have upgraded to the 2Gb plan with Xfinity. After doing a self install, I was only able to get 1.4G down and 40 up. I called support and they sent someone out to check my cable line. I walked the installer through my setup: I am in a rural neighborhood, and I have

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cancel service

I want to cancel my service today. I have moved and my new address is not serviced by Xfinity.

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Customer Service

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@user_9lmvk5 Thanks for adding a post to the community. We understand making easy payments online is preferred. Here on the forum we don't handle payments or payment issues. From what I see however, the payment restrictions last six months. Once the

XfinityBenny

commented

12 hours ago

to the conversation:

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Can only pay in store

I cant pay my bill in app or in browser. I can only pay in store. At the store I can only pay cash. I think because once I tried to pay with two different cards and it kept being declined because of a system problem so now there’s some kind of fraud protection on my account.

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Email

I got a new phone and I can't seem to find my Xfinity app Comcast to check my email

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Customer Service

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Horrible company

Predatory company. Super easy to work with when you give them your money but as soon as you have a valid reason to cancel (like moving), they hang up on you. Insanity

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Customer Service

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Ultimate plan

How much is it, per month?

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Channels and Programming

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@EG, Arris provided those numbers. https://arris.my.salesforce-sites.com/consumers/articles/knowledge/S33-Cable-Signal-Levels

Mijoe

replied

12 hours ago

to the conversation:

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Not getting proper Cable Modem speeds

I own an Arris S33 cable modem and have upgraded to the 2Gb plan with Xfinity. After doing a self install, I was only able to get 1.4G down and 40 up. I called support and they sent someone out to check my cable line. I walked the installer through my setup: I am in a rural neighborhood, and I have

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user_n45kqq, All our mobile lines require an Internet service plan. Do you already have an active Internet service plan with us? You can learn more here at XFINITY Mobile FAQs.

XfinityNatalie

replied

12 hours ago

to the conversation:

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I have internet service in my cart and need to remove

Yes so 8 have Internet service in my cart and I've talked to 3 different Xfinity agents and nothing they said help so please help me

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@user_pw0u2k As of right now----no. You have to wait for the email from Comcast, or when you suddenly see the invitation when you try to sign into the account.

Latoque

commented

12 hours ago

to the conversation:

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how to migrate to yahoo

how do i migrate to yahoo

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need my old plan back

called for service due to pixellation and agent said he had a better plan with same features and i lost the best channels . tried the xfinity assistant and after hours no help. need to talk to agent and get my plan back

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Channels and Programming

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Can only pay in store

I cant pay my bill in app or in browser. I can only pay in store. At the store I can only pay cash. I think because once I tried to pay with two different cards and it kept being declined because of a system problem so now there’s some kind of fraud protection on my account.

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Sign-In and Account Management

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Not happy. Your cable is still lying on my property. Worse service ever.

user_isd10b

replied

12 hours ago

to the conversation:

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I have reported a down Xfinity line on my property with no response

I have reported a down Xfinity line, a hazard risk, on my property via the webform with no response. I have attempted to call and the automated system will not allow me to report the issue. I have attempt the chat system and the chat system will not allow me to report the hazard. This is unacceptabl

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@user_ski3000 To confirm, you're having issues accessing your email through a 3rd party website or application while using your Xfinity Internet service?

XfinityBradM

commented

12 hours ago

to the conversation:

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ip address timing out connecting to charter's outbound smtp

My assigned residential IP address is timing out when connecting to Charter's outbound SMTP server. Another user had this fixed when an Xfinity employee forwarded the IP to the Comcast DNS team to fix the missing pointer record."

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