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Hello user_xwnlgx. Thank you for reaching out to us on our Xfinity Forums. You are being so considerate for your new homeowners by transferring the account to them. I'm sorry that the account change option is not available easily online as the bereav
Transfer account to new home owner
We have internet service, just installed today. We are selling the house next week and would like to transfer service to the new owner, since the equipment is here. The nearest store is 20 miles away and there is no way we can both go to a store location at the same time. It is taking about 2 months
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@dbankocpa Thanks for brining your rewards concerns to our attention. Our team is here to help. Can you tell us more about the error you're seeing when you try to redeem that offer?
Fandango at Home rewards code not working
Every time it's offered, I grab the Fandango at Home reward, and every time, that code fails despite following directions on how to redeem it. My friend also has the same problem. Are we being offered useless codes? I've even gone ahead and worked with Fandango's customer service with no luck. Anyon
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@jdfjr13628 I understand the frustration at the lack of a resolution. Our team would love the opportunity to review the ticket and see what's happening and how we can help expedite a resolution. Please send us a DM to Xfinity Support with the directi
Chronic Intermittent Outages, Multiple Failed Repairs, Contractor-Caused Outage — Seeking Executive Escalation
I’m posting here because after months of service problems, multiple technician visits, and contractor work, my issue remains unresolved and has now been formally escalated via an FCC complaint. Since summer 2025, my internet service has suffered from intermittent outages multiple times per day. The
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Good morning! Thank you so much for this update. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.Her
Unethical and deceitful behavior by a company
You know what y’all wanna block me from every other way mouse use the form I am sick and tired of the abuse that I’ve been getting agent de-escalation departments Corvette security department that help you people think you are you want to not report my payments on my statements you want you not repo
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@Huckin Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand the frustration if you are running into errors updating the payment method on our website. Have you also attempted updating the payment metho
Trying to Change Payment Method Website incapable
I am unable to change my payment method as site is having issues for quite a while and states it can't do it now.
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Hi XfinityShawn, there was no technician visit schedule. Apologies on the late reply, I thought your reply would generate an email but I didn't receive one.
Not getting full speed - 2 G Plan
Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan. 1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps 2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently Copy and paste > 1.2 Gig Plan Download speeds: up to
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I switched on December 29, 2025 and I am facing the same issue. I was told the 2 Gig plan was the same as my then existing plan, the X2 plan, and that this was in fact an upgrade. My upload speed is what I am concerned about primarily but my d
Switched from X2 to 2 Gig Plan - Upload Speed Cut in Half
We exceeded our data limit this month, so I asked about adding unlimited data to our plan. They suggested we switch from our old X2 plan to the new 2 Gig plan, and assured me that our internet speed would stay the same and still work with our equipment. They never told me our upload speed would be c
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Xfinity Now Mobile.
[Edited: "Solicitation"] First off, you could never, EVER talk to a person via phone.You only can chat you have no choice and postpaid mobile , won't help you. Just like the previous person i have an account I have service, phone is working, but on the app it wants me to buy new service see my infor
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Customer Service
Why isn't the website using responsive design?
It's the year 20-[Edited - Language]-26. How is it that the xfinity website, including this page, has a mobile experience from 2006? I am literally panning and scanning, zooming in and out of this screen, like an animal, because they haven't employed a design smart enough to see a normal, right-size
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Customer Service
Finally after consistent follow up for about 2 months able to Activate my Samsung Z Fold 7, looks like very few has that technical knowledge of how to Activate, so I suggest to keep trying via direct DM @ Xfinity Support id from the Chat option above
Brand new unlocked Samsung phone fails compatibility check
Hello...I have purchased a new unlocked phone from Samsung during Black Friday. I was going to replace my current phone and it is failing the compatibility checks. I verified with Samsung that the IMEI numbers were for an unlocked phone. It is a Samsung Fold7. I have called into support twice and ha
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How to file a complaint
How do I file a complaint? A simple email would be appreciated.
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Customer Service
Looking to redeem the free peacock subscription for platinum members.
I saw that platinum members get a free Peacock subscription. I've checked the reward portal and reached out to the Xfinity assistant, but was unable to locate the option to redeem. Spoke to a live agent, and he kept telling me it was a promotion and it had expired, then proceeded to sell me 1 gig in
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Customer Service
I have had this enabled for a while now and I am expecting to receive credits for the months that these have been enabled. I was under the assumption that this is automatic!!
Not getting $10 autopay and paperless credit
Hello - i have had $10 autopay and paperless credit but I am not getting the credit for it.
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Not getting $10 autopay and paperless credit
Hello - i have had $10 autopay and paperless credit but I am not getting the credit for it.
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Billing
Unethical and deceitful behavior by a company
You know what y’all wanna block me from every other way mouse use the form I am sick and tired of the abuse that I’ve been getting agent de-escalation departments Corvette security department that help you people think you are you want to not report my payments on my statements you want you not repo
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Network
Xfinity Mobile only Fees after moving services
I was overcharged by over $300 over several months after I moved my services to my new address. It seems only my internet was moved and my mobile services were not, so I was overcharged $25 per lines (I had 2, so $50 per month). I contacted xfinity mobile as soon as I noticed and the agent assured m
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Plan
Hello good evening, how are you? This is { edit personal information }. I was speaking one of your colleagues this this evening like an hour ago so I was switching my number to from T-Mobile to Xfinity but I did everything. I gave her all the PIN cod
user_rdlijs
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Phone line
I was talking to you one of your colleagues. My name is { Edit personal information } but I was trying to switch my number to Xfinity. I just gave her everything every detail but where we were talking in the middle of any on somewhere I don't know get disconnected so I could not even have my number.
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