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Rentals/purxhases on tv
Hello! my son who is 3 has been renting/purchasing movies and would like them removed and refunded to our account as we have no intent to watch these. is there a way to set up parental controls so he can’t do that anymore?
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On Demand
Thank you, @Annabelle2 Sounds like you got it. It does take time for our team to reach out to you.-Richard
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
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You never answered the question as to why we are not recieving this channel
ION channel not loading
This morning ION stopped working. Buffers but won't load. Its the only channel that won't load. I already restarted the system but it didn't help. Its channel 16 and 816 where I live in Prince William County , Va. I tried to use the Xfinity assistant but it was no help so I asked for an agent but it
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@XfinityRichard From what I can tell, in my settings, the checkbox for "Opt Out Of Private Messaging" is unchecked, yet I haven't received any private messages from any support members.
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
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@Ge57u They do indicate the migration is optional here: https://www.xfinity.com/support/articles/yahoo-email-migration-overview
Yahoo email now optional?
I have used a Comcast email address and the email service for too many more years than I can count. It’s never been perfect, but has served my purposes, so I have been annoyed that I would have to go through the transition to Yahoo and all the predictable problems getting it set up to my liking, eve
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@XfinityThomasA Three weeks later an automatic payment for a service upgrade I never ordered was deducted from my bank account. Xfinity, fix this mess! You people are inept or indifferent to your customers. Which one is it? I was bille
How does one (me) resolve a complaint with a Company (Comcast) does not care about my patronage?
On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: [Edited: "Personal Information"] When it arrives, simply
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Assurant Replacement Device
I have now received 2 Assurant replacement devices and the IMEI was not updated so I cannot activate them. I'm losing my mind, hours of chats and calls not resolved. Please help
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Devices
Issues with my trade in
@XfinityAirelle I am having the same issue. I traded in my phone for the iphone 17 pro and upgraded to premium unlimited, and the promotion said I would get the iphone 17 pro free over 24 months. I have not received any credits and I have paid 4 bills so far in full with the discount not showing up
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Billing
Xfinity was no help with this issue, but I purchased a netgear "wifi range extender" on Amazon and it has one ethernet port. I plug my work laptop in using the ethernet port and the problem went away. You'll need to be careful though because some of
Work VPN keeps dropping
I’m using a company provided laptop and I must use a GlobalProtect VPN to log into my internal systems. About a month or two ago I started to get kicked off the VPN pretty frequently. Some days I can make it a few hours with no issues, but sometimes it happens every 15-20 minutes. This causes connec
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I called Comcast today and they confirmed the migration is optional. Your services will continue "as-is" if you decide not to migrate your account.
Yahoo email now optional?
I have used a Comcast email address and the email service for too many more years than I can count. It’s never been perfect, but has served my purposes, so I have been annoyed that I would have to go through the transition to Yahoo and all the predictable problems getting it set up to my liking, eve
Question
Three weeks later an automatic payment for a service upgrade I never ordered was deducted from my bank account. Xfinity, fix this mess! You people are inept or indifferent to your customers. Which one is it?
How does one (me) resolve a complaint with a Company (Comcast) does not care about my patronage?
On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: [Edited: "Personal Information"] When it arrives, simply
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Good Morning, @Annabelle2 Instead of looking for a "To" column, navigate to your profile by clicking your avatar/username in the top right corner and selecting View Profile. Your recent interactions, threads you've started, or replied to will be
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
Question
Xfinity wasn't ever able to help me with this, but I purchased a little netgear "wifi range extender" thing on Amazon that has one ethernet port and I plug my work laptop into that and the problem mostly went away. Be careful though because a lot of
Work VPN keeps dropping
I’m using a company provided laptop and I must use a GlobalProtect VPN to log into my internal systems. About a month or two ago I started to get kicked off the VPN pretty frequently. Some days I can make it a few hours with no issues, but sometimes it happens every 15-20 minutes. This causes connec
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@XfinityEricB My screenreader can't seem to find that "To" column. All I get is this.
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
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Negotiating Bill
I have been with Xfinity for years and my bill is about to go up to $98/month. I simply can't afford that. I was wondering if I could negotiate to $50 /month. I have never missed a payment. Please help me out, I don't want to have to switch providers but I am a little desperate here. Thanks in advan
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Billing
Xfinity Rep lied to me about promotion and now won't cancel the order!
I told the rep multiple times last night that I do not want to add the watches to my plan. She told me multiple times that I could give them to a family member as a gift. I now have the email about the order and have been told if I don't activate the watches I will be charged $299. What kind of lyin
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Plan
rapinkh Hello there, and thank you for reaching out to our Xfinity Forums Team! Any unexpected increasing can be frustrating. You will find the date of your promotion expiration in the details of your statement (page 3). I'd be happy to help you find
Internet price increase w/o warning
My home internet bill increased from 105 to 133 this without warning. Zero correspondence. Frankly I’m not sure how you call that anything close to “customer service.” I do not pay for any additional tv packages. To have to pay 133 a month for internet is a bit ridiculous, especially without notifyi
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I hope that's accurate. The socnd sentence is the important one. I'd feel much more comfortable with it if I could see the specific statement: "Your services will continue 'as-is' if you decide not to migrate your account" in writing somewhere on so
Ge57u
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6 hours ago
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Yahoo email now optional?
I have used a Comcast email address and the email service for too many more years than I can count. It’s never been perfect, but has served my purposes, so I have been annoyed that I would have to go through the transition to Yahoo and all the predictable problems getting it set up to my liking, eve
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