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Programming freezing/"network problem"
For the past few weeks, the screen freezes, and sometimes "network error" message appears. This happens often...VERY often.
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Your Home Network
Complaint. Service outage
Internet Service has been out for over 9 hours. Tried to get a service rep and was told I can’t because the internet is down. That’s just ridiculous. I pay handsomely for a service and can’t even talk to a rep!?!
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Your Home Network
You can create up to six secondary Xfinity IDs on your Xfinity account in addition to the primary user ID. Secondary user IDs will continue to have separate sign-in credentials. New secondary Xfinity IDs will not have an Xfinity Email account ass
Set-up a 2nd email address
Please help. Trouble with Amazon account, they are telling me I need a new email addy that can be used uniquely for Amazon. I can't find how to do that!
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Yes, please send us a new Direct Message @user_2eo8hl. To send a "Direct Message" ("Private") message: Click "Sign In" if necessary Click the "Direct Message chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "
My EVO1-5-U/U never stops buzzing
Hello, The input/output device EVO1-5-U/U will not stop buzzing. It’s so loud I can hear it in multiple rooms. From what I gathered from reading other posts, it’s most likely old and needs to be replaced. How do I go about doing that? Thank you!
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Hey there, @user_5mhtrq, thanks for reaching out through Xfinity Forums regarding the issues with the Closed Captions. What steps have you tried already?
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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TV& phone
When are you going fix this all day outage? Im not understanding. Ridiculous.
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Customer Service
Thanks for your comment, wolanski2007. I'm sorry to hear you're experiencing a similar issue. What happens when you try to watch a game? Do you get an error message?
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
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Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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Xfinity Stream App
Oh, no @user_fb8m0o, I see that you are having trouble locating the direct message icon. Are you currently signed in to our Forums? Also, what web browser are you using? Have you also tried clearing cache and cookies? The direct message icon will be
Refund
I been trying to reach out to someone who can help with getting my refund back for Xfinity. I was charged $461 dollars for mobile service I never had. I went to the Xfinity store here in Houston tx and spoke to a virtual agent and made a ticket. I have been back and fourth with Xfinity agents and do
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Share the same issue. ESPN unlimited shows activated on my account page but every attempt to watch a game on ESPNU has been unsuccessful. Xfinity has lied to us! Spent hours on with the chat botwhich was worthless
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
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@XfinityJamesC Hello, I do not see the icon to send a direct message
Refund
I been trying to reach out to someone who can help with getting my refund back for Xfinity. I was charged $461 dollars for mobile service I never had. I went to the Xfinity store here in Houston tx and spoke to a virtual agent and made a ticket. I have been back and fourth with Xfinity agents and do
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Thanks for posting on our community forums, user_tfd64c. I'm sorry to hear you did not receive your gift card. Did you check our incentive tracker?
Never received promotional Uber/Amazon Gift Card
I signed up for a student internet plan back in August 2025 and was promised an Uber or Amazon gift card after 90 days of service. I never received a way to redeem said gift card. Has anyone had the same issue?
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Hello dbucks98, and thanks for letting us know you're seeing the same thing! Sometimes our membership benefits like coupons for a third-party source have limited codes or slots available for the benefit, so if you're not seeing any code generated, it
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
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Never received promotional Uber/Amazon Gift Card
I signed up for a student internet plan back in August 2025 and was promised an Uber or Amazon gift card after 90 days of service. I never received a way to redeem said gift card. Has anyone had the same issue?
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Billing
Good evening @user_425po3, and thank you for reaching out on our Community Forums with your bill and service issues, we appreciate the opportunity to help address and resolve your concerns. I see that you mentioned your bill has been increasing and y
Your Service Is Terrible
Your Service is terrible my bill increases all the time and my internet never works when i need it. I had a training class over zoom two nights ago and now since you sent me the new gateway NOTHING stays connected. I had to leave my house in a rush and drive 30 minutes to my office to take an online
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Same exact thing for me!! I had a promo code from Xfinity to use on Fandango At Home > typed it in looked like it worked but when I tried to order a movie it would say error
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
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Hey @Jboots87, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Mobile device unlock. Was this device purchased from Xfinity Mobile or part of the Bring-Your-Own-Device
Tried to get older phone carrier unlocked to no avail
Followed all directions on the website. Nothing worked. I then proceed to chat with an agent. He tells me the device needs to be on the network to unlock the carrier. Basically trying to sell me a phone plan I didn't need or want. I just want to give my older phone to my mom so she can use it on her
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I’m having the same problem too!
gift card student promo
I started paying for xfinity in August 2025 and signed up during a promo for students which included an amazon or uber eats gift card. I have been using and paying for xfinity for 3.5 months now and have still not received any gift cards. Is there something else I need to do in order for this promo
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user_sqwn6x Hello, thank you for taking the time to reach out to us. I am really sorry you are experiencing a service interruption in your area. I understand how frustrating it is. First I will ask a few questions to better understand the root of the
XfinityVictor
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TV& phone
When are you going fix this all day outage? Im not understanding. Ridiculous.
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