Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Horrible experience with Xfinity

I am an Xfinity Gigabit customer in Jacksonville (32207). I have been left with zero internet and a 2-week delay for a tech appointmentafter already having issues for months and having a technician come to my home to supposedly fix the issue, he only made it worse by pulling my old cable from the gr

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@XfinityBenjaminM I just send all the information you asked on the direct messaging

user_4rkti7

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4 hours ago

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Promotion

To the Executive Customer Relations Team, I am writing to escalate a formal dispute regarding my Xfinity account. I was explicitly promised a specific promotional rate that Xfinity is now refusing to honor. Because frontline customer service agents have been unable to resolve this matter, I am reque

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The instructions we are providing are to bring you into a Direct Message so that we can discuss specifics about your account. You would do this in the Forums. Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corn

XfinityBenjaminM

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4 hours ago

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Promotion

To the Executive Customer Relations Team, I am writing to escalate a formal dispute regarding my Xfinity account. I was explicitly promised a specific promotional rate that Xfinity is now refusing to honor. Because frontline customer service agents have been unable to resolve this matter, I am reque

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@user_xz07fd Were you able to find any outage info on that site or in the app ? And my question about the indicator lights ?

EG

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4 hours ago

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Wi-Fi

Wi-Fi not coming on been like this all day

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They're probably disconnected from the main splitter, or there is no splitter at all. See if you can trace the lines back to a central location and see.

EG

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4 hours ago

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One Coaxial Outlet Working

I have coaxial outlets in every room of my home but only one seems to be connected to the internet. Why is that?

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I shouldn't have to keep chasing an employee down for an issue that was not caused by me. Was this call back just to show that they attempted 1 callback now weeks ago and not a single one since? Meanwhile I need to have my issue resolved immediately.

user_6otz19

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4 hours ago

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The inability to have an issue resolved is ridiculous

I submitted feedback over a week ago. I got the generic form letter from the customer service experience owner and 1 person attempted to call me during my business hours. I asked for communication via email. I also attempted to email and call her back 3 times with no response. After first being char

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Community Best Answer

Good luck, this is the worst company to deal with

user_t9cvsi

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4 hours ago

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The inability to have an issue resolved is ridiculous

I submitted feedback over a week ago. I got the generic form letter from the customer service experience owner and 1 person attempted to call me during my business hours. I asked for communication via email. I also attempted to email and call her back 3 times with no response. After first being char

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@user_rvxde7 Hello there, I appreciate you reaching out to us via Forums. What internet questions do you have for us? What was the reason you were expecting this call back?

XfinityRaul

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4 hours ago

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Internet questions

Spoke with customer service 2 days ago and was told that someone would call me back

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This is exactly my point

user_6otz19

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4 hours ago

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The inability to have an issue resolved is ridiculous

I submitted feedback over a week ago. I got the generic form letter from the customer service experience owner and 1 person attempted to call me during my business hours. I asked for communication via email. I also attempted to email and call her back 3 times with no response. After first being char

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@steelman220 @XfinityQuemekia Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which th

EG

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4 hours ago

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I'm experiencing intermittent packet loss and latency spikes on my Internet connection

I'm experiencing intermittent packet loss and latency spikes on my Internet connection. It happens roughly every 10-20 minutes and causes high network jitter while gaming. I've tested with my PC connected directly by Ethernet to the Xfinity gateway, so my third-party router is completely bypassed. D

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@user_ns7yrl Thanks for reaching out to us. This sounds like it was most likely a promo rolling off. You can visit xfinity.com/planbuilder to view deals or we'd be happy to go over them with you as well. Just let us know.

XfinityMatthew

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4 hours ago

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BILL INCREASE

Why did my bill increase from $55 to $98

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Are you saying thru the xfinity app? Explain more, I need more details

user_4rkti7

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4 hours ago

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Promotion

To the Executive Customer Relations Team, I am writing to escalate a formal dispute regarding my Xfinity account. I was explicitly promised a specific promotional rate that Xfinity is now refusing to honor. Because frontline customer service agents have been unable to resolve this matter, I am reque

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Thank you for the reply and I've sent the DM

steelman220

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4 hours ago

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I'm experiencing intermittent packet loss and latency spikes on my Internet connection

I'm experiencing intermittent packet loss and latency spikes on my Internet connection. It happens roughly every 10-20 minutes and causes high network jitter while gaming. I've tested with my PC connected directly by Ethernet to the Xfinity gateway, so my third-party router is completely bypassed. D

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Internet questions

Spoke with customer service 2 days ago and was told that someone would call me back

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Customer Service

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There is a tech supposedly (but I wouldn't be surprised if no one shows up) coming out 5 days after the modem went down. That is ridiculous coming out that late and leaving two elderly people in a house without a phone and tv. You people shoul

user_22plv0

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4 hours ago

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complaints

On Wednesday, September 2, 2026, the electricity went out at my parents' house. When the electricity came back on the modem wasn't working so my parents had no phone, internet or tv. My mother needed to call an ambulance for my father to take him to the hospital but she had no phone (they are 92 and

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Formal Dispute – Promotional Offer Presented and Eligibility Confirmed by Xfinity Representative

To Executive Customer Relations: I am requesting a formal review and escalation of a promotional credit dispute involving my Xfinity Internet and Mobile services. I signed up for Xfinity services in December 2025 after being told that one of my two Xfinity Mobile lines would be free for one year. Th

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Plan

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Crooks

Canceled my service and a week later I was billed for another month. Youre a bunch of thieves.

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Customer Service

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@user_9r0oz2 Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi

EG

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4 hours ago

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No signal or wifi service

We have power but no signal from you.

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BILL INCREASE

Why did my bill increase from $55 to $98

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Customer Service

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@user_Chalapman24 Thanks for clarifying. We apologize for any inconvenience. Let’s take a closer look at your account to see how we can help resolve this for you. To get started, please send me a direct message with your first and last name a

XfinityOrlandoM

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4 hours ago

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Elite upgrade

I was trying to do an ELITE UPGRADE in my local xfinity store because I saw in my xfinity app that I am eligible to upgrade I showed the document to make it easier but to my disappointment the agent said I NEED TO PAY THE BALANCE FIRST before I can upgrade. So I called a representative after 2 calls

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