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Nope, never received a Whole Home Wi-Fi evaluation.
how do i receive my free xfinity wifi pod
when we signed up for xfinity we were promissed 1 free wifi pod. its never been sent, we have one location that needs better coverage for a wifi camera. this camera constantly goes in and out of connection. i just asking what was promissed. i understand there is a process that checks our home for co
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Nothing but Internet Issues
Less than 1 year ago we went through constant internet lost connections. Three or 4 techs came out - they did this, they did that and all of sudden everything was fine. Up until two months ago and now, we're back to fighting to keep internet connection. The tech came out and told us it was OUR probl
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Customer Service
how do I get a hold of customer relations that deals with customer service people who lied to you
A customer service supervisor lied to me 3 times on a call on January 22nd, 2026. How do I get a hold of someone who can hold this person accountable and get me what I was looking for in the first place, or compensate me for all of the time that was spent sending out a technician to my house for no
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Customer Service
Recent Xfinity network upgrade in Colorado Spring, CO, goCoax MOCA network and a degraded Xfinity upload speed
I have an Xfinity internet service, and I also have a goCoax MOCA network where the Xfinity service and the MOCA network share the coax. Everything has been working smoothly, but I have noticed recently that my upload speeds have dropped significantly from 40 Mb/s to around 1 Mb/s. I know as part of
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Your Home Network
Hi Chelsea – I need to put it in. Can I share the details in a private message?
Closing the Account
Is there a way to close the account other than waiting for a call days from now?
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Fire stick 4K issues
I fave 3 older standard fire sticks on TVs that run the Xfinity stream app just fine. Bought 2more, this time Firestick 4K. These sticks give me “We’ve got a location issue.” Error and a “Please connect to your in-home WiFi” error on other channels. Most channels work fine. Is something set up wrong
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X1
Did you have it activated for service ?
devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust
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I’m having the same issues. One channel says “you can’t play this video within this market” and other channels say. “Please connect to your in home Network” which I am, and some work. This is on 2 new Fire stick 4K I just picked up. I have 3 older fi
Xfinity Stream & Amazon Fire TV Stick
Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe
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Glad I saw this info, as I was having lots of spam call issues. The Xfinity support page still says to "Sign up for Nomorobo". I want to keep my home phone but the spam calls are crazy, and you can only block so many. I don't want to hav
NomoRobo no longer supports Xfinity VOIP in 2026
According to NomoRobo, they no longer support Xfinity VOIP starting 1/1/2026. To verify, I logged into my NomoRobo account today and it says "unsupported" for my VOIP number. What alternatives, if any, are compatible with Xfinity VOIP? Ideally, I'd like something that has a caller id (displayed text
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Thanks for posting on our community forums to let us know of your situation, SXMBeachBum. This is not the experience we would like you to have when requesting assistance with your rate. I can understand your frustration and would like to help check w
Misleading Offer
On January 6th, I received an email from Xfinity noting that my promotion is ending soon. Email indicated I was being offered 5 year price guarantee "typically reserved for new customers". I called the number in the email, asking for this offer. The agent informed my there was no such offer availabl
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Unable to update user permisions
Trying to change a user to have manager permissions and am met with "Hmm, the page didn't load correctly" every single time i click on the "change permissions"
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Sign-In and Account Management
Hello, user_mgg3hv! Thanks for reaching out to us on the forums. We apologize to hear that you want to delete your profile. Due to technical limitations, we are unable to delete your profile. However, we will block it.
how to delete community forum
I accidently created the community forum account thinking I was signing in to my account. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.
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devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust
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Your Home Network
@user_0nqa3d If you log into our connect portal you should see the banner at the top of the page if you've received your invitation to make the switch. We are still rolling out invitations throughout 2026 so there is a chance you have not yet receive
Switching to yahoo
I do not think I received an invitation to switch to yahoo. Do I need to wait for that invitation to do that?
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Thanks for posting on our community forums for assistance with your installation concerns, user_3b16wp. I'm sorry for the delay in resolution. This is not the experience we would like you to have, and I'd like to help. Could you please send our team
xfinity support
Im having problems with my Xfinity installation. The next visit will make the 8th time Xfinity has been out to my house since they first arrived in December to install fiber. 1) The initial cable team came out in December and asked my permission to run it down my driveway I was very excited and gave
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This has also happened to me. I have yet to hear a proper response.
FedEx Package Damaged in Transit
I placed an order on Xfinity mobile for a new phone on 12/29/25. This said phone has been damaged in transit and Xfinity is doing nothing to rectify the situation. I both went into an Xfinity store and called the support number and they've both stated I have to 'wait for the FedEx tracking to update
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It ends up there was a cut to the cable at the street in the box.
Outage
My internet has been down all day. I have tried xfinity assistant multiple times but can never talk to someone. I have an appt 5 days from now, but dont want to wait that long. Can I speak to someone?
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acillatem - Thank you for choosing Xfinity, and welcome to the Forums! We’re really glad you’re here. We know that finding the right plan can feel overwhelming at times, and we want to make it as easy as possible for you. You can view and
Curious about getting one of the 5 year plans.
Saw something come up in my Facebook feed about the 5 years plans, and started chatting in the Xfinity chat, enquiring about that, and whoever it was said there was only one plan available to me, but that the plan I now have (Fast) would be available in a month, as a 5 year plan, and at the same pri
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user_7q1ku8 Welcome to our community forum! Thank you for reaching out so we can make sure your Xfinity internet connection is steady and reliable. What troubleshooting steps have you completed already? Please check the coax connection at the b
XfinityEmilyB
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Intermittent internet
Hello, Over the last week internet service has been intermittent. Approximately 2 times an hour there is no service available. [Edited: "Personal Information"]
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