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Good morning It's been 7 days and have yet to hear anything. I sent my info in a privat message and nothing. Maybe I sent it to the wrong xfinity gabriel?
15 calls and 15 failures for Xfinity
How can I talk to a US based costomer service rep with out waisting time calling in? I have a issue that I called about 15 times that never gets fixed and everytime they say it will be fixed and sent up to the right people and never does. Every call has been a minumum of 1 hour and a incredible wast
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Okay is there anyone that can help me get the box put in so they can do the drop i already ha e the install. They ran from box down the street and when they came to do install maintance changed it to they were putting in a box across the street from
Install issue
I have been trying to get internet in my home since August. They have sent numerous people out to fix the problem. Finally someone came to fix the drop. Then the tech that does install came out and said they are having a maintenance problem at the box. So he does install and comes back and says they
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Cancelling Subscription
Hi, I already signed up for Xfinity service at my new address and need to cancel my current service. can someone help me with this?
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Customer Service
We would be happy to look into this with you @user_osq3pr Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfi
Download recordings not showing up on iPad
I have an issue with recordings I have downloaded on my iPad - current IPadOS version 26.2- ipad storage is 128gb used only 27.09gb with over 100.91 available. When look at the stream app in settings - it shows version 7.24 and shows 5.32 documents and data along with downloaded videos- 9 total vide
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@user_jzxk3o Xfinity WiFi hotspots are included with your internet plan. You should not use the "xfinitywifi" public hotspot as your primary home internet because it's less secure, shares bandwidth, and can have stability issues. You should log in to
Xfinity Mobile
Hello, is the “Xfinity mobile” WiFi hotspot free with my 400 mb/s plan? I’m concerned as my phone has been automatically connecting for months and I don’t have a mobile plan with Xfinity.
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SIM CARD LOCKED AFTER PHONE BEEN PAID OFF SINCE 2023
My phone was unlocked by Xfinity back in 2023 and for some reason it’s locked again I’ve been chasing Xfinity to unlock my phone for the longest time and they always give me a stupid excuse. I’m getting to a point where I will seek legal advice
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Devices
Just to close this out. Finally was able to get ahold of someone through the 1-800 number that Tuesday night. We were told that a tech would be available on Saturday to look at the issue. I was understandably not impressed with that; how
Pretty sure cable bury crew cut my... no internet
I've had working xfinity for a couple weeks and it's great. Today the crew came out to bury the fiber line from the road to my house. While they were out here the internet stopped working and I have no connection at all. How can I get a tech out here to run a new temporary line or troubleshoot this
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We would be happy to look into this with you @user_aaocq1 Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfi
Why can't I upgrade my phone lines?
Account is in good standing and phones are in excellent shape. Makes no sense to me. I love the savings and value that I am receiving with xfinity but not being able to upgrade is very problematic.
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@user_fcddwd Hi there! Thanks so much for posting publicly. Since we already received your direct message, we look forward to assisting you there!
Partial refund-returned new iphone
Hello, I am requesting resolution regarding an unresolved refund for an iPhone order that I returned months ago. On 11/9, I ordered a new iPhone 17 under a 24-month payment plan. My card was charged $84.38, which included the first month’s payment and sales tax. The phone was backordered and deliver
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user_10ig2a We are sorry to hear this, please send us a DM to Xfinity Support with your full name and address so we can better assist you. To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon or https://fo
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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@user_9irr0g Thank you! Have you had a chance to check all your settings are correct, and tried to clear your cache and cookies from the email app yet? https://www.xfinity.com/support/articles/update-your-xfinity-email-settings
email not loading on my phone
comcast email does not load fully on my android phone. gmail loads correctly. this issue just started a few days ago. I can see that I have mail, but when I open it, the body of the email does not load.
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I am now part of the group of people who got scammed and didnt even want the ipad
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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user_o6ln4a Thank you for taking the time to reach out to us here on our Xfinity Forums. As sad as we are to hear that you are leaving our Xfinity family, our team can assist you. Please send us a DM to Xfinity Support with your full name and address
Cancel Internet Subscription
I want to cancel my Internet service without calling or going into a physical store.
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dhaas8 Good morning! We appreciate you taking the time to bring this concern to our Xfinity Forums Community. I'd be happy to hope you issue a ticket to have the cover to the pedestal reattached. To begin, can you please send a Direct Message with yo
Xfinity equipment box at [Edited]
The work crews here last Friday night left the cover off and the electronics are exposed to the rain. The box has the number [Edited: "Personal Information"] on it.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Internet Subscription
I want to cancel my Internet service without calling or going into a physical store.
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Thank you will did that.
Charged with multiple accounts on same address and same name for over an year
Hello, We started a new service with xfinity on Oct 2024 they created multiple accounts on the same address with the same name and kept charging us multiple times for over a year we noticed it and are trying to get our money back but they keep saying amount is huge we will create an ECM ticket and t
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user_jmjkkx Hello and thank you for reaching out via our Xfinity Community Forums. Are you tring to access your email at Xfinity.com or are you using an email client on your phone?
XfinityChristy
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5 hours ago
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Email not on my phone [Edited]
Email doesn’t come through on my phone i need help
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