Xfinity Community Forum

HI there, @user_3lejme! I am sorry to hear that you canceled your services. We hope to see you back again someday! I am happy to further help with the account so we can get this all turned around. Please send us a direct message with your full name a

XfinityRay

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8 hours ago

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Formal Complaint: Mobile Service Not Cancelled After Two Requests (In-Store and Phone)

Hello, I am posting here because I have exhausted all traditional customer service channels without success. I have requested the cancellation of my mobile service twice—once via phone and once in person—yet the service remains active. I am turning to this forum specifically because neither the phon

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How to get an expired gift card reissued

I have a promotional gift card from Xfinity and expired before I was able to use it. How do I go about getting it reissued?

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Customer Service

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Good day , been 5 years too long lol I’m good

user_ofg8r4

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8 hours ago

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PACKET LOSS IS TERRIBLE , customer service keeps unnecessary transferring me to different departments

I’ve always had a bad experience with xfinity (5 years in) , but over the last 2 years I’ve had terrible internet latency and lag , I’ve talk to customer service reps for hours and hours but nothing ever gets fixed . This passed Sunday I had a tech come out and tell me that the problem was in the bu

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How do I reset my password for my email

user_dek92p

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8 hours ago

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comcast.net

why can i not access my comcast.net email

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Hello, user_im07gb. I really appreciate you taking the time to share your interest in NFL coverage—staying connected to your favorite sports is important, and I’m happy to assist. On Thursday, April 30 at 11:59 p.m. Eastern Time (ET), Com

XfinityThomasA

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8 hours ago

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NFL channel

It says there’s no contact with Comcast’s anymore when are you fixing that?

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Hi user_qf1dns, Thank you for reaching out and creating a new post. I see you want to know if your network is blocking your printer using the Admin tool. If you haven't already, you'll need to allow the Xfinity Gateway Admin tool access, which is out

XfinityVianney

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8 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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Burying internet line

I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE

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Customer Service

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user_ofg8r4 We can take a closer look at your concerns, and ensure our local team is working on the issue. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Message"

XfinityMartyR

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8 hours ago

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PACKET LOSS IS TERRIBLE , customer service keeps unnecessary transferring me to different departments

I’ve always had a bad experience with xfinity (5 years in) , but over the last 2 years I’ve had terrible internet latency and lag , I’ve talk to customer service reps for hours and hours but nothing ever gets fixed . This passed Sunday I had a tech come out and tell me that the problem was in the bu

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user_1a77th Thank you for reaching out to us here to let us know you need assistance with activating your X1 box. You can connect the box to your TV and power it on, then follow the on-screen instructions to activate via xfinity.com/activate on a web

XfinityBrianH

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8 hours ago

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Help with setting up new box.

I am trying to get a new box set up without using the app , I can not download the app so I need to setup box another way please, and thank you.

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Accepted Solution

Speed Tier Correction & XB10 Activation Inquiry

- On 5/11 I upgraded my plan to 1 gigabit equal download / upload unlimited and new equipment an XB10 gateway - Later on in the day I believe this change was applied to my existing gateway and then my plan was showing on the website as only 1000Mb download / 100Mb upload (the upload was downgraded a

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Customer Service

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Can’t turn off modem router

Tried unplugging but it stays on

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Your Home Network

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Those are all great questions, @rufus97! If you are looking at a current statement, and a new bill has not cycled, it would still show the previous services/boxes on there. Once the new billing statement updates after the changes on 4/27/26, it will

XfinityAdrienne

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8 hours ago

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tv through internet instead of cable box

On 4/25 and 26 we had no signal on TV. Callled, and Tech was able to send signal on 4/25, but not on 4/26, saying there was a problem with the box. (The box was only about 6 months old,) We did receive credit on our current bill. They sent a Tech to our home on 4/27, and he determined it was a probl

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NFL channel

It says there’s no contact with Comcast’s anymore when are you fixing that?

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@XfinityDena Also, I have reached out to your mobile team too often over the past few months to be blatantly lied to. No one seems to address that ever. I don't have to hide the fact that I used to love Xfinity; with the optimal word being used, so

user_vq3opb

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8 hours ago

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T0

I’ve been lied to 4 times, has 91$ stolen from me AND I keep being told I have to wait (I ordered this phone 1 month ago)

I tried to upgrade my phone because I FINALLY paid mine off and it was time. I ordered the phone and the confirmation told me it would arrive the following week. Then UPS was unable to deliver the phone, not sure why, but I called Xfinity to ask if I could pick up the phone. The first person I talke

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Nobody is helping with anything I’m switching providers

user_ofg8r4

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8 hours ago

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PACKET LOSS IS TERRIBLE , customer service keeps unnecessary transferring me to different departments

I’ve always had a bad experience with xfinity (5 years in) , but over the last 2 years I’ve had terrible internet latency and lag , I’ve talk to customer service reps for hours and hours but nothing ever gets fixed . This passed Sunday I had a tech come out and tell me that the problem was in the bu

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Help with setting up new box.

I am trying to get a new box set up without using the app , I can not download the app so I need to setup box another way please, and thank you.

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Customer Service

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@XfinityAdrienne Thank you for replying. I may be confused. So, are we now on Xfinity Stream? Tech said internet speed would increase, but I don't see that on our current bill. Also, the bill has us charged for $14 for 2 TV

rufus97

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8 hours ago

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tv through internet instead of cable box

On 4/25 and 26 we had no signal on TV. Callled, and Tech was able to send signal on 4/25, but not on 4/26, saying there was a problem with the box. (The box was only about 6 months old,) We did receive credit on our current bill. They sent a Tech to our home on 4/27, and he determined it was a probl

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user_ofg8r4 I'm glad to hear you are able to keep in touch with the local technician for updates. Hopefully, the team can work with the local maintenance team to help resolve the concerns. It definitely sounds like a local networking issue if t

XfinityMartyR

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8 hours ago

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PACKET LOSS IS TERRIBLE , customer service keeps unnecessary transferring me to different departments

I’ve always had a bad experience with xfinity (5 years in) , but over the last 2 years I’ve had terrible internet latency and lag , I’ve talk to customer service reps for hours and hours but nothing ever gets fixed . This passed Sunday I had a tech come out and tell me that the problem was in the bu

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After chatting with Xfinity support and being directed to make sure I didn’t have a Disney+ subscription (I don’t) I decided that the best thing to do is to file an FCC complaint and report Xfinity to the FTC for false advertising. Best of luck to th

user_vaygnh

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8 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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@user_rcw3jr Thanks for adding a post and letting us know. We can make sure everything is stopped and get you a refund. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the

XfinityBenny

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8 hours ago

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Unauthorized charges in my banck account

I don’t have an account with xfinity anymore, but I’m still getting charge 86 dollars every month

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