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Xfinity is charging me for a contract I canceled three months ago
Xfinity is charging me for a contract I canceled three months ago At that point, they calculated that the amount was $250. On July 18 or 16, I messaged them on chat to say I was withdrawing, and they replied that someone would call me. Someone did call, and I told that person that I was canceling; I
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All of these errors are WRDE in Delaware. Law and Order is also listed is “new episode” even though it’s being recorded in the middle of the night.
Guide problems
Shows are sometimes marked new when they are actually reruns. This causes useless recordings wasting dvr space. Please fix this.
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I received the refund last night into my account.
Unauthorized payments
We recently had an issue last month with an autopay where we had paid the bill then when autopay when through it took the amount again. We got that refunded and removed autopay to prevent this issue again. A payment was pulled today that we didn’t authorize, we don’t have autopay on and when I call
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Hello, I just anted to check in and see if you received the refund.
Unauthorized payments
We recently had an issue last month with an autopay where we had paid the bill then when autopay when through it took the amount again. We got that refunded and removed autopay to prevent this issue again. A payment was pulled today that we didn’t authorize, we don’t have autopay on and when I call
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I have my own seperate modem and seperate router. I'd like to retire my modem, have your gateway installed strictly as a modem only and connect it to my router. I've tried this several times doing it myself with Xfinity support but it never worked. I
I'm looking for a phone number for a specialized hardware installation
I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere
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Area can be modified without error
Xfinity doorbell camera sending alerts for motion outside of area setting
Xfinity doorbell camera sending alerts for motion outside of area setting. All the other settings are correct.
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@user_jp233f Feel free to get back over to us in private, so we can check on the status of any ticket that was created for you previously. I will need to pull up your account to investigate this further. If you could send our team a dire
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Yep. Xfinity clearly wants to get everyone on WiFi boxes. Like you, I'm keeping my 4K DVR. In my experience, it's been about 50-50 getting the right replacement box.
4kDvr availability
I want to stay with my 4k DVR but having lots of freezing, error, can’t connect, etc. I put in a service call and the guy that came did not have a replacement DvR on the truck. He wanted to install 3 streaming boxes. For me and family we want to stay with the DVR but it appears they are being discon
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Now WiFi pass
why am I not getting no service from my xfinity now WiFi pass it was working then stopped for the pass few days
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Customer Service
If you say "New Movies" into the voice command search, it will show you movies that are "New to Rent for $5.99". Obviously, that's not all $5.99 movies, but it is the newest $5.99 movies.
Filter for 5.99 movies
How can I EASILY filter for rental movies that cost less than $5.99 so that I can use my Xfinity Rewards? It is just silly to have to select every single movie to see how much it costs so that I can utilize the rewards. There needs to be a filter added for whatever qualifies for the reward ($5.99).
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Hello @user_cm4b5z, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. What kind of installation are you looking for?
I'm looking for a phone number for a specialized hardware installation
I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere
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user_nick70603 I'm sorry to hear that there doesn't seem to be any change with your service and equipment. We can help look into it for you and see what the system is showing. I have located a direct message you've already sent us, and we can continu
Seasonal Convivence Plan is over but I have no internet.
I got back home a few days ago, I had to adjust the end day of my plan. I got an email confirming my end date had changed. That days was two days ago. If I go to the seasonal management page is acts like I am no longer in the program, but everything else acts like I am still enrolled. I have reset m
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Thank you for that information. I would recommend checking out the Xfinity Spam Blocker settings. That may assist with what you are trying to accomplish. Here is some information on that feature. It would allow you to select different risk levels and
Anonymous Call Blocking lets caller ID "Not Available" through to ring.
I have Anonymous Call Blocking set on Xfinity Voice. It properly blocks "Anonymous" but it lets caller ID "Not Available" through to ring. Can I get this fixed?
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Thanks for taking the time to let us know you're also running into issues, Zivheads! This is a known issue and our engineering teams are in the process of working out a solution. We unfortunately don't have an estimate as far as when the issue will b
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Pfil, thank you for stopping in for help with your ticket. We would be more than happy to look more into the details for you. I will need to pull up your account to investigate this further. If you could send our team a direct message wit
Status of Line Bury [Edited]
How do get my line buried or receive status? I had my internet installed 3 weeks ago and nothing has happened and I need to hire someone to mow the lawn but I don't trust they won't mow the fiber. [Title Edited: "Personal Information"]
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Greetings, user_3du0xa! Thanks for bringing this important issue to our attention regarding the delay of your 811 ticket. We will be more than happy to look into this further for you. Please send us a direct chat message with your full name and compl
Residential Location of Xfinity buried internet line per 811 Ticket # [Edited]
Requested 811 location of Xfinity buried line/cable. Xfinity has NOT responded to 811. Digging will begin next week and Xfinity line/cable needs to be marked as soon as possible. Please contact as soon as possible so we can continue with Xfinity service and our progress. Thank you. [Title Edited: "P
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Good afternoon user_4j0uzp. Our team could assist you with your request. Typically, there is only the ability to have one name on the bill. Were you looking to just have your roommate's name on the bill at this time?
XfinityJon
commented
11 hours ago
to the conversation:
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Add my name to my roommate's bill for proof of address
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