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I would love to DM you but no one can tell me how
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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picture and sound interference
For the past week, I have been having intermittent sound and picture interference on several channels (TCM, FNC, and SEC Network). Sound cut out for a second and also I get bands of color interference that also last for a second or so. Other channels do not seem to be affected. I am trying to find o
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Channels and Programming
Good Morning, @user_jsc85! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience when attempting to redeem the reward, and we would be happy to work with you. Are you still h
Apple Watch discount reward not working
I got on the Xfinity app this morning and saw platinum members can get $300 off an Apple series 11 smart watch and the offer expires on 3/5/2026. But when I click on “get started” it takes me to my platinum rewards page and the $300 off an Apple series 11 watch does not show up. I tried on the app a
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Im being charged $120 for internet after canceling.
Hey, I canceled my internet with you guys and I canceled. I was told my plan has free cancelations, no contract, no issues. Why am I being charged $120.47? I would like a refund of this amount please. Thank you.
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Billing
Unable to access Xfinity Voice account via web
On February 9, support ticket CR****** was entered for an issue with my Xfinity Voice service that has been ongoing since my move on January 5. According to the level 1 support person I spoke with today, no progress has been made in researching or resolving this ticket. The move was poorly handled,
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Home Phone Features
With all of the updates to your mail app recently, have you attempted to reach out to Apple Care for assistance by chance? That would ensure we're burning the candle from both ends to find a solution. At this point, we've attempted all of our basic t
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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How can I cancel hbomax from my account. Thanks called they have a wrong credit card for me hope you can help brinxbaby
Canceling HBOMax
I would like to cancel my HBOMax subscription through Comcast in order to sign up directly in order to get the $2.99/Mo. Black Friday deal they are offering right now.
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@Good morning @user_3hk8on, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have not yet received your refund, but you have come to the right place for assistance with this issue. When you
Refund
When will I get my refund. It has been well over a month since I received an email saying that my refund is " ready". I have called multiple times and every time I was given a different answer. The refund was never issued within the time frame stated. Please resolve this issue ASAP.
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Refund
When will I get my refund. It has been well over a month since I received an email saying that my refund is " ready". I have called multiple times and every time I was given a different answer. The refund was never issued within the time frame stated. Please resolve this issue ASAP.
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Customer Service
user_dqiqfo Perfect, I see the direct message and I will reply to you there. We can follow up here once we have the line repaired / raised.
How to report line down
I still have service. After a major storm, the line from the pole to the house is laying on the ground. I know crews are working in the area, but since I still have service I'm afraid they won't know. Is there a way to report this situation? TYIA.
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@XfinityPaula Thanks very much for your speedy and helpful reply. Done!
How to report line down
I still have service. After a major storm, the line from the pole to the house is laying on the ground. I know crews are working in the area, but since I still have service I'm afraid they won't know. Is there a way to report this situation? TYIA.
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Is there any progress fixing my problem?
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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App and Home app issues
I have been having ongoing issues with my home app not working correctly or not being able to view past activities on my cameras from the regular app on my phone. I had everything checked to make sure it was not the service or anything with my phone. I do not have issues with the apps on my iPad onl
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Xfinity App
Hello, I’m reaching out regarding an unresolved issue related to the contract buyout program that was presented to me when I switched from Verizon to Xfinity at the beginning of 2026. At the time of switching, I was informed that Xfinity would cover
Scam for paying your device off if you move your line over to Xfinity
At the outset of this new year, I initiated a conversation with Xfinity’s customer service chat to inquire about the possibility of upgrading my internet service. During this interaction, the representative informed me of an enticing promotion. If I were to transfer or open my phone service from Ver
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@XfinityThomasC This did not fix the issues. I had no filters to disable.
My emails are all going to trash
My emails go directly to trash. I clicked on a phishing email in error. Invite from PunchBowl that then sent messages to everyone in my address book. The message I got from Xfinity was: "Your message was not delivered to its intended recipient(s) because our automated spam filtering tools recognized
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As of 3/2/26 I am still unable to open links and/or attachments in my emails. It sounds like some people got the 'fix' but I'm still having issues on my android phone. Anyone else with an android still having issues?
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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Accepted Solution
Hello user_dqiqfo! Yes, you have come to the right place to have someone submit a request for the local teams, so they are aware of the down line. I'm happy that your service has not been impacted. I know that would be my first concern, but another b
How to report line down
I still have service. After a major storm, the line from the pole to the house is laying on the ground. I know crews are working in the area, but since I still have service I'm afraid they won't know. Is there a way to report this situation? TYIA.
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Pls. Help with support for my email account
Help with Comcast email
I am in India and I am unable to connect to Comcast using the email app on my iPhone. It keeps telling me Comcast is not available.
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this is a test. please disregard
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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@user_ta17rk All of our Xfinity Wireless Gateway models can support the 500 Mbps plan. Typically, the XB6 and XB7 are common modems for that tier whereas the XB8 is required for another above 1 Gigabit and the XB10 is currently reserved for our symme
XfinityBradM
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Help: Stuck at 35 Mbps after 500 Mbps upgrade – Modem swap denied at store.
I upgraded to 500 mbps after 10+ years on service, and the old cable modem won't do that amount. I went to the store to get a swap, and they said the system wouldn't let them! What do I do - my service is useless without a new modem.
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