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It's always our pleasure to help, @steve1214! Here's an excellent source of further information regarding the Automatic Payments and Paperless billing Discount (APPD). Please let us know if you have any other questions, and thank you for giving us th
AutoPay $10 Discount
I just changed my plan and was quoted $85 per month which includes a $10 a month discount for using autopay from a checking account. So far all looks ok on the billing with the exception of the $10 autopay discount. Thanks, Steve
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Waiting reply —security opened a trouble ticket,—no,one has called yet
Help getting to my email (Edited)
Please help me to go to my Comcast email directly. [Edited: "Personal Information"] [Title edited: "Personal information"]
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user_arnhf4, Thank you for explaining that further, and I really appreciate the detail you’ve provided. I understand the distinction now. While you can favorite a team through the Sports experience, that isn’t restoring the functionality
TV sports app
TV, press C, to access sports app. Go to Settings to Follow Your Teams. Select a league to add teams to Your Teams. 6 of my teams have been deleted! There are no longer any teams to choose in NCAAM or NCAAW. Limited conferences available in NCAAF. Whatever Xfinity did recently to update this app has
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Official Solution
@user_wjvjwh We're happy we were able to get everything resolved for you! After reviewing your account, we found that your preferred contact information was associated with your Manager profile rather than your Primary profile, which was preventing
Membership benefits Page not allowing access
I am the primary and sole user of my Xfinity account. I have only one email listed. The site says my accounts are linked. I still can not access the membership benefits page even tho Im getting emails telling me I have unclaimed rewards Message I get when clicking on the page " Sorry, you not eligib
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user_ey1nnd Hi, thanks for reaching out and providing meticulous details, so the Community can understand the concern. We can certainly understand how frustrating it would be to see "No Recordings" on your X1 boxes when you know the recordings are st
X1 cable boxes show no DVR recordings
Subject: X1 boxes show "no recordings" even though Xfinity can see them (3 new boxes, same issue) Hi, I need help with a Cloud DVR problem that has not been fixed after multiple support calls. Problem: When we open Saved/Recordings on our X1 boxes, they say we have no recordings. Xfinity support can
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This has been going on since we got xfinity at this house back in 2020
Espn channels glitching
For months now, the ESPN channels glitch while all other channels work fine. Any feedback/resolutions??
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That’s a great question because it’s not just espn, it happens all the time. I just got a new router (our 3rd in the last 12 months) and an extender pro. Turned on espn and still the same issue, recycling the same 5 seconds multiple times. &nb
Espn channels glitching
For months now, the ESPN channels glitch while all other channels work fine. Any feedback/resolutions??
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Hello @user_wlnmdz, thank you for taking the time to leave a post. Sorry for the confusion, especially when you already have a ticket number but aren’t seeing an open ticket or appointment information on your account. I understand how impo
I have a ticket number [Edited] and on my account it says no open tickets.
I need to find out status of a ticket I have but my account says no open tickets. I am trying to get a box put in ground to set up my internet because the first technician said my current access was five hundred feet away. MY ticket number is[Edited: "Personal Information"]. I think it is an appoint
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Xfinity Mobile: $405.67 refund withheld one month after confirmed in-store device return
On 9/21/26 I received a new iPhone 18 (IMEI ending 8980) from Xfinity Mobile and began a return within the 14-day window to instead buy an unlocked phone. Xfinity could not issue a shipping label because the device was tied to an upgrade on my existing line. A rep created a temporary line, moved the
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Devices
Thanks for that. I do use the X1 remote voice option for Sports. Although you can personalize a favorite there (you'll see a checkmark), it does not sync up to the TV Sports App so you still don't see your favorite in Your Teams nor in My List
TV sports app
TV, press C, to access sports app. Go to Settings to Follow Your Teams. Select a league to add teams to Your Teams. 6 of my teams have been deleted! There are no longer any teams to choose in NCAAM or NCAAW. Limited conferences available in NCAAF. Whatever Xfinity did recently to update this app has
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Check for payment
We called to see if you accept checks fir payment. We were told yes and given the address. Now im being threaten of shutoff bcuz all a sudden you dont accept checks?? [Edited: “Profanity”]
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Billing
Low Wire
The Comcast wire in front of our property is low. We are about to start construction. I'm worried that it will get hit when equipment starts coming in.
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Customer Service
monthly charge
My monthly charge rose from $40 last year to $70 now. Why was there a 75 percent increase?
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Billing
Loading wheel of DOOM
I canNOT log into my xfinity app. I put in my user name and password, then get the LOADING WHEEL OF DOOM! Since the DOOM WHEEL started happening I do NOT GET ANY app notifications while Im connected to my wifi. EMAILS, TEXT MESSAGES, RING DOORBELL, WEATHER ALERTS tiktok Facebook doordash NONE OF IT.
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Xfinity App
Yes and it does not change
Xfinity rewards not t
I get the following meds when I try to access my Xfinity rewards A rendering error occurred: Cannot read properties of null (reading 'fields'). This happens in the app and website, and has happened for several weeks.
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Bill extencion till October 30'th 2026
My credit card was compromised and I will get a new one within 7 days,I will pay the bill on October 30th 2026.
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X1
Missed Peacock Window
I missed the 90-day window to activate Peacock. I saw some threads on here about direct messaging an Xfinity employee, but I can't even figure out how to open the direct messaging through the website. Is there anything I can do to activate my Peacock? I think we got our internet in April.
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Customer Service
Waiting on your response about a security code I need to confirm.
I Cancelled My Xfinity Service, and Was Never Repaid My Outstanding Balance After A Multitude of Attempts
I cancelled my service and was never repaid the balance after my account was shut down. I've talked on the phone with various Xfinity customer service people and management countless times, who promised I would be paid back, and nothing has ever been resolved. I've probably spent 20+ hours on this o
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Help getting my Comcast email back kept getting user name or password incorrect it was fine for the past week of so i cannot even get to my email screen to access prior emails
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Help getting to my email (Edited)
Please help me to go to my Comcast email directly. [Edited: "Personal Information"] [Title edited: "Personal information"]
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