Xfinity Community Forum

Good afternoon BPN84. Have you already attempted do uninstall, and resinstall the application?

XfinityJon

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13 hours ago

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Xfinity App says my home internet is down but it is working without issue

The Xfinity app says that my home internet is offline but it is not. Everything is working normally. The Xfinity app on my phone and ipad both say it so it is not a device specific app glitch. The Xfinity assistant in the app seems to be able to see the signal as being strong and says that it can "c

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Hello @user_a57a3e I understand this can be frustrating. We can look in to it further to try to assist if you would like you can send us a direct message with your full name and service address. To do so, click on the chat icon located at the top ri

XfinityAbby

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13 hours ago

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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@Lelang, Thank you for that information, I appreciate it, and thank you for trying those steps. I would like to look into this more for you. If you could send our team a direct message with your full name, the name listed on the account (if different

XfinityChelseaB

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13 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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My tech no showed

Hello I been waiting for my tech to show up and they never did and my appointment got rescheduled?! I need that today!

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Customer Service

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Hello @Rob55, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. Is this only happening on your Apple products?

XfinityChelseaB

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14 hours ago

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Login nightmare

Why is Xfinity app making me log in through Safari, then when login through Safari I get an “access denied” error, I try redirecting to Chrome where I can log in except that it takes me back to Safari????

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user_guru1 thank you for using the Xfinity Community Forums page to reach out regarding your internet equipment request. I am happy to check if your location is eligible for the device. Please send over a direct message with your full name and comple

XfinityMarcus

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14 hours ago

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Check for XB10 modem

Can you check if I am eligible for the xb10 modem me being in the next gen area ?

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hi and thank you for responding. I’m having the same issue as everyone else. I recently upgraded to the 1 GB plus streaming to include Disney+. I already had Peacock because I’m a platinum member. I’ve gone to Online Support. They’ve had me change m

Lelang

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14 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Just wanted to follow up to get some feedback on your tech visit, how's things going with your services?

XfinityDuron

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14 hours ago

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Need internet at second home - there is no coax outlet and no cable from pole to home. Where do I start?

I am a current customer at my primary residence, and I need to set up internet at a second home. I have a few questions about how I get things done in the correct order etc. This home has never had internet service: - there is no cable running from the pole to the home. - There is no coax outlet in

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Streaming box

Streaming box won't turn on

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Flex

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roy_j, my apologies. That was your primary concern. Yes, you are correct with that link and given that information, it is accurate. You would have to pay the full price.

XfinityQue

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14 hours ago

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Streaming Service Upgrade

I currently have Peacock Premium through Xfinity for free through a promotion. If I wanted to upgrade to the Peacock Premium Plus Subscription, would I pay the difference in the plans or the full $16.99?

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Nevermind, I just found the answer at the following link: https://www.xfinity.com/support/articles/peacock-premium-offers "If you receive Peacock Premium through an Xfinity promotion, you can now upgrade to Peacock Premium Plus from your online acc

roy_j

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14 hours ago

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Streaming Service Upgrade

I currently have Peacock Premium through Xfinity for free through a promotion. If I wanted to upgrade to the Peacock Premium Plus Subscription, would I pay the difference in the plans or the full $16.99?

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Hello user_1pdm2m, thank you for joining us in our Xfinity Community forum. Unknown devices can be disturbing. I know I would be if I suddenly found devices I was not familiar with. Have o tried viewing the connected devices through the Xfinity app?

XfinityJeffB

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14 hours ago

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Unknown devices on my account

I have some unknown devices on my account. How do I find out what they are?

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Thank you for this information but the information provided provides the full answer. I see that I can upgrade to Premium Plus but will I be paying the full price or a prorated price? Would I need to process the request to see what happens? The site

roy_j

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14 hours ago

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Streaming Service Upgrade

I currently have Peacock Premium through Xfinity for free through a promotion. If I wanted to upgrade to the Peacock Premium Plus Subscription, would I pay the difference in the plans or the full $16.99?

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Hello @Lelang, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Please check out Disney+, Hulu Bundle overview and let us know what part of the process you're running into issues

XfinityChelseaB

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14 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Hi there. @user_ls6qjn Thank you for taking the time to reach out regarding your watch being locked to another carrier. Since it's been a few days since you last posted, we're you able to get assistance? We'll be here if you need further assistance.-

XfinityRichard

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14 hours ago

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Esim issues

I just bought a refurbished galaxy watch 5 pro. Xfinity won't activate saying that the watch is locked to another carrier. Yet when I went to imei checker on the web it shows as unlocked

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ktziff, hello there and thanks for reaching out. I understand your concern. When you're stating your email no longer works on your mobile device, is that through the Yahoo application or the third-party application?

XfinityQue

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14 hours ago

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Email on Iphone

I can't access my comcast email on my iphone anymore

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user_u4oujy, hello there and thanks for joining in our our community. We can definitely assist you with your concern. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I ca

XfinityQue

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14 hours ago

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Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)

Hello Xfinity Support Team, I am a former Xfinity Internet customer who canceled service over a year ago. My Core Issue: My Peacock Premium account is still internally linked to my old, canceled Xfinity account, preventing me from changing my payment method or activating a new third-party bundle (Ap

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Greetings, user_yncvu1! We appreciate you reaching out to our XFINITY Community forum regarding your printed label concerns. Not to worry, you have reached the right team to assist you today! Are you currently receiving an error when you attempt to

XfinityNatalie

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14 hours ago

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How to get Return label

Want to print return label. Won't print. Need to return unused equipment upgrade

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Thank you for your time today, @user_529787 If you're using a Xfinity Modem have you tried to disable Xfinity Advance Security?-Richard

XfinityRichard

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14 hours ago

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spam filter upstream?

I cannot receive emails from a very well known brokerage. They are now sending paper copies because their emails are being rejected. I do not have a filter set up that would be blocking or rejecting them. They don’t show up in my spam folder either. Is this being blocked somewhere upstream? If so ho

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@user_rd0uxz @XfinityRaul Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfin

EG

commented

14 hours ago

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Issues with peacock premium

I'm trying to activate the complimentary peacock premium subscription but I'm getting the "your xfinity account is already linked to another Peacock account." error. I only have one peacock account, associated with the same email address as my xfinity account.

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