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@user_upmqdz Thanks for reaching out to us regarding making payments. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and comp
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
Question
Been having this issue for months now nothing fixes it. Takes almost an hour if lucky just to pay. On the edge of leaving and going to another service at this point.
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
Question
@SammyS56 @XfinitySean I am confused in your text, "unfortunately would be able to create a new comcast.net email account as the option no longer available". Should that would NOT be able to create. ??? Yes, it should be NOT.
Create A New Email Account Without A Mobile Number
I only have one cell phone but want a secondary email address. I sent the invitation to a Gamil account. I got it, and tried to activate. It asks for a mobile number, but won't except mine since it was already used. Is there away around this?
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user_ijirvf Thank you for reaching out to provide feedback. Our team would be happy to assist with your equipment replacement. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detai
PX013ANM
I was finally allowed to upgrade to x1. I was given this old box. Pixellation is so bad my TV is unwatchable
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Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Channels and Programming
Emails
Cannot get into emails, was told they would change password,so i could get into to get my emails, customer 13 years and today you get rid of my emails, need to find a way to get the emails, very important info in them that I need. [Edited: "Personal Information"], I have talked to 3 different people
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Xfinity Mobile Scam
[Image Removal: "Personal information"] I am SO frustrated with xfinity mobile service. They are running a scam. Please see the screenshots below. 1st they offered me a free watch and said my bill won't go up. After receiving the watch my bill went up. In my recent bill, they charged an extra $250 o
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Customer Service
Constant small outages
Has anyone has problems with constant small, and occasionaly 1-3 hour long outages? Along with repeated customer service experiences where they keep doing the same thing and it never resolves the problem? I suspect the problem in in our area, not our specific property. 22 month and a tech is going t
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Customer Service
Got it @ajgilliam, and thank you for confirming that information, we appreciate it. Are you able to try clearing your browser cache or attempting the activation in an incognito/private browsing window? Sometimes stored browser data can interfere with
Peacock Streaming Activation Issues
Hello, I am trying to activate my peacock subscription through the link on the xfinity streaming site, however when entering an email on the peacock site it says that: "Your Xfinity account is already linked to another Peacock account" I can't find a way to unlink that other account to allow me to l
Question
Hello, I did not recently transfer service. And there is not an option to "unlink" it simply says "activate"
Peacock Streaming Activation Issues
Hello, I am trying to activate my peacock subscription through the link on the xfinity streaming site, however when entering an email on the peacock site it says that: "Your Xfinity account is already linked to another Peacock account" I can't find a way to unlink that other account to allow me to l
Question
@XfinityNatalie I contacted Paramount+ Support and they told me to talk to Xfinity. But I already worked with Xfinity and was referred to Paramount+. Is there any known issues right now with Paramount + and if so, who are we waiting on to correct th
X1 Streaming Apps on XG1v4 Experience Degrading
I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly. Paramount + - No longer suppor
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The current design of the P+ App on your equipment is an issue. The box doesn't have enough memory to make the app work..
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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@tbill1 does this happen on all cloud recordings ?
DVR vs. cloud recordings
The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my
Question
Good evening @ajgilliam,and thank you for reaching out to us on our Community Forums regarding your Peacock activation concerns—we appreciate you contacting us. I see that you’re receiving an error indicating that your Xfinity account is
Peacock Streaming Activation Issues
Hello, I am trying to activate my peacock subscription through the link on the xfinity streaming site, however when entering an email on the peacock site it says that: "Your Xfinity account is already linked to another Peacock account" I can't find a way to unlink that other account to allow me to l
Question
@XfinityShawn Are you saying there is a fix for all of us Shawn?
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
Good evening @user_ig0jc6 and thank you for reaching out to us on our Community Forums regarding your billing concerns—we appreciate you taking the time to contact us. I see that you mentioned being overcharged for Internet Essentials, and we&r
Overcharging
I have been overcharged for more than one year . I am on essentials basic program . This program is 9.95 cents a month . I have been charged 49,88,64,and many more overcharges . I want my money refunded immediately not by a credit . I want a check for all of these overcharges more than a year . I go
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Hi, @user_tyebj3! I am sorry to hear that your service is intermittent. We want your service to be reliable and will help in any way that we can. I have some questions so I can get on the same page. We need some more information. 1. Are you noticin
XfinityRay
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Constant small outages
Has anyone has problems with constant small, and occasionaly 1-3 hour long outages? Along with repeated customer service experiences where they keep doing the same thing and it never resolves the problem? I suspect the problem in in our area, not our specific property. 22 month and a tech is going t
Question