Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (422.7K)
Slow / no internet in 94544
All of a sudden upload and download speeds are very poor in Hayward, CA 94544 and its affecting TV since they are wireless boxes. Any word on when this will be looked into or fixed?
Question
•
Your Home Network
user_d4rgg0 I appreciate you giving me the opportunity to support you with your cancellation request. If anything should arise in the future, we are here to assist you in any way we can. Have a wonderful weekend!
Internet Service Cancellation
When I try to cancel the Xfinity internet service online, the chat AI bot asks me to request a callback. The earliest time is 6 days. I just simply want to cancel. Is there an easier way?
Question
Broken Promises - Twice Now For TWO Support Calls - Last on 20251225
I have been promised TWO support calls for the same issue, that were both broken. The most recent being 26 December 2025. How can I get this addressed and rescheduled?
Question
•
Devices and Equipment
@user_pwvze6 Thank you for making us aware of the TV issues you're experiencing via Forums. Is this issue from the Stream app on your Samsung TV or do you use a cable box?
tv grid goes lank
my Xfinity tv grid has just recently started going blank on my Samsung frame tv. I unplug - replug all is well. One day later it's blank. Had the tv and Xfinity for several years and just now this problem popped up
Question
Hi there, @Chellejohn Thank you for reaching out regarding your recording concerns. Have you tried to adjust the end time on the recording. To do so, you can go to the show you want to change, then modify recording, you can adjust the amount of minut
DVR Issues
We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha
Question
So this only happens when we are watching a recording in progress, for example watching golf the recording is scheduled for ~3 hours. Let's say we're about 2 hours into the show when we start to play the recording. We try to fast forward or use the 3
DVR Issues
We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha
Question
user_98kqyb Thanks for reaching out for help with your login issue. We would be happy to look into what is causing the primary to be viewed as a viewer, and help get this corrected for you. Can you send us a direct message with your full name,
Made a new account and it has linked me with an old Xfinity account as a viewer
I bought Xfinity internet for my new apartment and when I tried to set it up I found that it linked my new account with and old Xfinity account as a viewer. I’m unable to change the role or pay my bill.
Question
Exact same thing happened to me. Payment went from $103 to $105, and I received no discount.
$10 discount for changing payment method - no discount, monthly bill increased
Hi, I received an email from Xfinity stating that I would receive a $10 per month discount if I updated my payment method to bank account. I clicked through on this email and updated my payment method to my bank account. Instead of receiving a discount, my monthly bill *increased* by $2 per month. [
Question
Does the Castle Rock, CO 80108 store have newer ones?
Internet speed
Hi I have the gig speed internet with XFINITY. I am consistently getting only 300 mbps to 500 mbps on any device. I would like the newer modem. I have the xb7 and would like a newer version. How do I get one?
Question
user_9ti5vf Hi there! Thank you so much for using our Forums and for allowing our Xfnity Support Team the chance to work with you to help correct your bill. In order to get started can I get your full name and service address. To send a "direct
Incorrect billing amount
My bill is supposed to be $41.05,not $71.05. Need to speak to a real person in customer service
Question
Hazardous downed wires
We had a tree come down and there are wires dangerously dangling. Trying to get someone to address this today from xfinity
Question
•
Customer Service
did you ever get a solution for this? I am having the same issue with my Xbox. It is showing its paused but the app is showing nothing paused. I have tried forgetting and reconnecting the network on both the app and the Xbox it self with no result
Paused Device
My phone and computer are showing as paused but they aren't pasued in the app. did app the basic troubleshooting, restarting router, forgetting devices and reconnecting etc. However nothing works
Question
Xfinity Support
I need to cancel my service effective 01/03/2026. I have already attempted the chat and was given a 3-day callback wait which is unacceptable. Please process this cancellation immediately or I will be filing a complaint with the FCC
Question
•
Customer Service
I just tried that and got no response.
Billing [Edited]
Xfinity never sent me the full amount of money to pay off Verizon for the remaining balance owed on my device. Every time I talk to an agent, a new support ticket is submitted and I have to wait another 7-10 business days for a response. It’s now been 2 months and my Verizon bill has gone to collect
Question
Plan Builder shows 1 Gig symmetrical + DOCSIS 4.0 gateway but upload is ~100 Mbps
Hello! Using Xfinity’s Plan Builder (plan-builder), I selected a symmetrical 1 Gig plan (1G down / 1G up) that it shows as available at my address. I also picked up/activated an Xfinity Gateway that supports DOCSIS 4.0. After installation and activation, I’m getting roughly 900–1100 Mbps download, b
Question
•
Customer Service
user_msfekf Thanks for reaching out about the issue with an email link. We are happy to help in any way we can, but sounds like you are talking to the right people already in our Customer Security assurance team. If you like we would be happy to see
comcast.net email transition to Yahoo - timeline
I have received a notification e-mail from Xfinity regarding the transition of Comcast.net email accounts from the Xfinity Email platform to the Yahoo Mail. The e-mail notification was received on Aust 27th, stating that "In about 30 days, you’ll receive another email that will prompt you to sign in
Question
Xfinity Mobile Verification
I placed an order this morning to move my mobile plan from T-Mobile to Xfinity. After I placed the order I received an email stating I'd be getting a call to for verification before my order could be processed. I received the call and went through a couple basic questions like name and address, Xfin
Question
•
Plan
Equipment requested to be returned
Equipment is being requested to be returned, I was told by a live support agent that the shipment had been canceled. I still have the entire text conversation as proof.
Question
•
Customer Service
I inadvertently discarded my official invite to migrate to Yahoo Mail. How do I get the invitation resent?
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
Question
Hello @user_gbwjoa,it's been a couple of days since your post. Has your pixelation made any progress, or are you still having the same issues at this time?
XfinityDuron
commented
7 hours ago
to the conversation:
0
2
TV Picture Issues
Over past couple weeks I keep getting pixelation of screen on all channels, live or recorded at all times of the day. What do I need to do to get someone scheduled on my schedule to check. There was one of Xfininty service trucks at my corner last week doing something. I have had more issues since h
Question