Xfinity Community Forum

Option to watch show missing from Xfinity Stream on mobile app

A show I should have access to does not show the option to watch it on the Xfinity Stream app. The show is The Pitt, which is an HBO show. I have access to other HBO and HBO Max shows. This one only shows Series Info and Upcoming tabs and options to Record Series and Add To Your List.

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Xfinity Stream Website

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Thank you for confirming that you are on the home Wi-Fi. I will be happy to troubleshoot that issue from here for you. In order for me to run through those steps you will have to send me a direct message with the full name and complete address for yo

XfinityJohnG

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11 hours ago

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Recordings not showing on stream app

My recordings show on the TV but are not listed on the stream website. I have two completed recordings, and neither show up. I have logged out, cleared the cache, synced the DVR and they still won't load. This is happening on the phone app and Roku app as well. Very frustrating.

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user_p6wrem Thanks for reaching out! Have you used the Xfintiy app at all to help troubeshoot this issue?

XfinityMartyR

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11 hours ago

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Upstream change at the neighborhood node causing speed drop, modem cannot speak to neighborhood node. Modem stuck in IPv6 Provisioning Mode

My internet speed is capped at 250Mbps on my gigabit plan. I looked at my modem diagnostic page, and my second OFDM Downstream channel fails to lock, while the first is showing massive correctable codewords. Due to the modem's inability to receive data from the neighborhood node it is locked in to I

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No it shows an issue. For three months now it’s been off at least every other day. It’s so frustrating as we are seniors. I want to be credited for all this lost service. We been customers for almost 30 years. This happened to us several years ago an

zoom3zoom

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11 hours ago

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Outage credit

My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa

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Thank you for reaching out to us about this @user_ik572k and bringing this to our attention! It is great that the extra line has already been removed from your account, were you by chance provided with any ticket numbers?

XfinityQuemekia

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11 hours ago

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Refund status

Hello, Last week I spoke to a representative over the Xfinity Chat regarding my phone service with Xfinity Mobile. I was unknowingly paying for two mobile lines for the SAME phone for the past two years. He removed the second line and told me he escalated the issue. The representative told me that I

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Thanks for taking the time to reach out on the community forums, user_hf1tbg! Sorry to hear your phone line doesn't seem to be working. If you have Xfinity internet and since Xfinity Voice if a VoIP phone service, is your internet service still worki

XfinitySean

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11 hours ago

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Phone

I have no dial tone on my phone and have used the assistant to no avail.

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DOWN WIRES THAT ARE XFINITY WIRES AND NO RESOLVE

WIRES HAVE BEEN REPORTED AS A DANGEROUS SITUATION MULTIPLE TIMES AS THEY ARE IN REACH OF SMALL HANDS. HAVE ASKED TO GET A PHONE CALL WHEN TECHNICIAN ARRIVES TO POINBT OUT EXACT LOCATION. THAT DOES NOT HAPPEN!!! THEY DONT SHOW UP AND THEN SAY "ISSUE RESOLVED" IT IS NOT! NEED TO SKIP THE PHONE PROMPTS

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Customer Service

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where are the replies

user_x0emj7

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11 hours ago

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Yahoo and Comcast Emails [Edited]

I give up trying to figure out new yahoo and comcast sitch. I .Ve tried several times. Can NOT GET A REAL PERSON TO EXPLAIN. I’ve had yahoo and Comcast emails for most my life on computers. God knows what info i am missjng on my emails. I am leaving all this behind and moving to google. It’s a resl

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The issue is occurring on my home wifi. I thought it was fixed but it is doing it again. A show recorded last night but does not show up on any of the Stream apps (web, phone, Roku).

ML579

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11 hours ago

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M

Recordings not showing on stream app

My recordings show on the TV but are not listed on the stream website. I have two completed recordings, and neither show up. I have logged out, cleared the cache, synced the DVR and they still won't load. This is happening on the phone app and Roku app as well. Very frustrating.

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@user_x0emj7 where are all my emails that i haven,t seen in almost 2 weeks

user_x0emj7

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11 hours ago

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Yahoo and Comcast Emails [Edited]

I give up trying to figure out new yahoo and comcast sitch. I .Ve tried several times. Can NOT GET A REAL PERSON TO EXPLAIN. I’ve had yahoo and Comcast emails for most my life on computers. God knows what info i am missjng on my emails. I am leaving all this behind and moving to google. It’s a resl

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Ok @Getbacker21, let's take a closer look and see if we need to get a ticket submitted over to our Membership team for further assistance with updating your Membership status. To get started, please send us a direct message with your full name and co

XfinityAlyssaA

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11 hours ago

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Account membership reset because?

I recently moved homes and as such was made to update my account to a new account number and go through the rigamarole of connecting my old and new accounts under one profile. Well, in the process of doing so I found out that my email was not the primary email for the account that no other individua

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all i want is my email nothing is working

user_x0emj7

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11 hours ago

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Yahoo and Comcast Emails [Edited]

I give up trying to figure out new yahoo and comcast sitch. I .Ve tried several times. Can NOT GET A REAL PERSON TO EXPLAIN. I’ve had yahoo and Comcast emails for most my life on computers. God knows what info i am missjng on my emails. I am leaving all this behind and moving to google. It’s a resl

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Hey @user_2zt6b7. Thank you for visiting our official Xfinity Forums Community support page. If you received an Xfinity xFi Gateway XB10 model, then that is a supported model for your current Xfinity network set up. The modem is only sent to eligible

XfinityDemitrius

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11 hours ago

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Barnaget nj

I got sent a xb10 and was wondering if it’s ready to use in barnaget nj already?

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Refund status

Hello, Last week I spoke to a representative over the Xfinity Chat regarding my phone service with Xfinity Mobile. I was unknowingly paying for two mobile lines for the SAME phone for the past two years. He removed the second line and told me he escalated the issue. The representative told me that I

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Billing

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Thank you @user_7bhqfh for allowing us to review your account with you today to verify that your equipment returns have been fully completed. Please know we are here 7 days a week from 6am-1am ET for any future concerns you may have regarding y

XfinityCliff

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11 hours ago

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Retuned equipment

Hi, I returned my Xfinity equipment almost 2 weeks ago and I still didn’t received a confirmation email but I still have the Xfinity receipt.

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Is "reply@email.sportsline.com" being blocked by comcast

Sportsline distributes a daily newsletter. Mine is not getting to me. After no small amount of research on their end, they have informed that the problem lies with my server. I am trying to find out if "reply@email.sportsline.com " is being blocked in some way.

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Email

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Cancel internet before the next billing, please

StacO

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11 hours ago

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Cancel internet

Id like to cancel my internet how would I do this

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Extremely Frustrated with XFINITI - HELP PLEASE (Executive Customer Relations/File a Customer Commitment Complaint

We have been an XFINITI / COMCAST customer for 23 + years. We paid an average of $400 per month for our TV cable and internet. We called XFINITI on the phone and they suggested we turn in 4-5 of our boxes and STREAM instead in those lesser used rooms/tvs. What happened is that they changed my wife f

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Customer Service

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Bills

Dear Xfinity Customer Service, I am contacting you because I am extremely frustrated with the situation regarding my Xfinity Mobile device balances. I can clearly see the remaining balances for my devices on my Xfinity account, but I am not being given any option to pay these balances off. When I tr

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Devices

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Just checked, no update still thanking me for being a silver member since 2026

Getbacker21

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11 hours ago

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Account membership reset because?

I recently moved homes and as such was made to update my account to a new account number and go through the rigamarole of connecting my old and new accounts under one profile. Well, in the process of doing so I found out that my email was not the primary email for the account that no other individua

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