Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (529.9K)
They are still trying to charge $8 per service! They refuse to waive the fee
Temporary shut off of services due to house fire
Fire caused temporary vacate of home. Need temporary shut off of services to residence.
Question
Bp2692 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Cl
Incorrectly Flagging
My phone has been working perfectly on your network for a year, but the database is now incorrectly flagging it. I need a Tier 2 support ticket filed to manually whitelist my IMEI.
Question
Following up. I mentioned that for the last 3 days the app was working again. Well now it's not anymore. No notifications again.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
Question
As is usual with 'problems', when I look in depth at them, they stop happening. This morning I did a 'Signal Refresh' on the tv, and nothing happened to my inbox, locally in Outlook nor when I logged into Xfinity email on-line. So much for my theorie
Read Emails Becoming Unread After Xfinity Signal Check
Every now and then I go into the Xfinity screen on my tv, go to 'tools', then cursor down to 'Comcast Labs', then select "Check Signal Strength". Now remember, this on my television. Sometime later I'll check my laptop and do a random check of my email inbox (through Comcast). For the last 4-6 weeks
Question
Hi! Thank you for the quick reply. My line has been active and working perfectly on Xfinity Mobile for over a year using this exact phone. However, the system is now suddenly flagging my IMEI as 'not compatible.' I spoke to someone in store who ev
Incorrectly Flagging
My phone has been working perfectly on your network for a year, but the database is now incorrectly flagging it. I need a Tier 2 support ticket filed to manually whitelist my IMEI.
Question
Xfinity app
I’m getting an error message that you can not support high speed data customers without a video subscription
Question
•
Xfinity Stream App
user_aeoxcz feel free to send us a direct message so we can take closer look at your order. Just include your name and service address. To do so, click on the chat icon located at the top right of this forum's page. Here are the
Referral Link Glitched During Checkout
I was referred by a friend to sign up for Xfinity but during the sign up process the page refreshed and opened so many new tabs I am not sure if the referral correctly tied to my sign up. I want to make sure that it all went through correctly but I cannot find any information on how to ensure the re
Question
Thank you i have sent a DM with your instructions
Plant extension request — [Edited]
I need a serviceability survey and plant-extension / construction ticket. This is not a regular install. Service address: [Edited: "Personal Information"] Xfinity plant is already nearby. The closest working service is four houses away across the street at: [Edited: "Personal Information"] My side o
Question
cbs channels
I am wondering why I have the 185 channel lineup as like my sister does and she has channel 1198 and I do not
Question
•
Channels and Programming
goosebumps Unfortunately, not a way to bypass, but I would attempt to access directly through the main Xfinity Connect link, and that should bring you straight to your inbox.
Email Conversion
Mom is turning 96. She gets a Yahoo notice every time she checks her email. Do we know when the actual conversion is happening? Also, I have 3 other accounts that haven't even gotten the notice when logging in to email What's going on......appreciate your help
Question
I know but its too small. Is there a way to get rid of it.
Email Conversion
Mom is turning 96. She gets a Yahoo notice every time she checks her email. Do we know when the actual conversion is happening? Also, I have 3 other accounts that haven't even gotten the notice when logging in to email What's going on......appreciate your help
Question
Referral Link Glitched During Checkout
I was referred by a friend to sign up for Xfinity but during the sign up process the page refreshed and opened so many new tabs I am not sure if the referral correctly tied to my sign up. I want to make sure that it all went through correctly but I cannot find any information on how to ensure the re
Question
•
Customer Service
Xfinity canceled my account without my knowledge.
Yesterday, 09/26, my husband came in saying the xfinitywifi hotspot wasnt working outside. I tried to fix it. Nothing helped so i called xfinity customer service. I happened to look in my email and it says that on 09/25, I got an email saying "thank you for choosing xfinity" thanks for joining. Join
Question
•
Your Home Network
@user_iwyggl Thank you for sharing your experience and for coming back to update the community with what ultimately helped resolve the issue. It sounds like you've already completed some thorough troubleshooting, including testing multiple Ethernet
Wired connection upload speeds extremely slow. Please help.
I have an Xfinity XB8 gateway. On my home office PC, my WIFI speeds are around 700 Mbps download/350 Mbps upload utilizing the Ookla Speed Test. Over the wired ethernet connection via port 4, my speeds are around 1-2.3 Gbps download which is fantastic, but only 3 Mbps upload. I've tried several diff
Question
user_ejpn2i Have you tried the basic troubleshooting steps along with moving to a different location to see if results change?
No network
Both mobile lines have zero service and one says its connected to IPhone we do not own an iPhone
Question
goosebumps Thank you for the screenshot! You would choose "Go to Inbox".
Email Conversion
Mom is turning 96. She gets a Yahoo notice every time she checks her email. Do we know when the actual conversion is happening? Also, I have 3 other accounts that haven't even gotten the notice when logging in to email What's going on......appreciate your help
Question
user_5ywejd I appreciate you making a post, and I'm sorry to hear about your experience in unlocking the device. If you still need assistance with this, we can help look into it and escalate further if needed. Please let us know.
XfinityThomasD
commented
4 hours ago
to the conversation:
0
0
Unlock phone
This is the 11th day battling with Xfinity about getting my husband’s phone unlocked. I’ve spoken to numerous people and visited the store where we bought the phone twice. No one can unlock the phone, not the manager, district manager, or a contact at corporate. I have 5 unlock tickets that have bee
Question