Xfinity Community Forum

Hello @CHL1014, thank you for taking the time to leave a post. Sorry to hear you’re having issues with your text messages. I can absolutely understand how frustrating that must be, especially when messages are coming through late or all at once

XfinityMarshante

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8 hours ago

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Text messaging

I am not receiving all my text messages. Some come through hours later in a batch... I have performed a network re-set and I still am having issues. I believe I need a re-provision to the SMS/MMS feature on my account. I believe the database did not fully update after my port from ATT.

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user_2ohvfp Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having, and we'll do our best to help you. When you have a moment, please send a Direct Message with your full name and ad

XfinityBenjaminM

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8 hours ago

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Customer Service

Worst customer service I've dealt with in my life. This is the third instance of needing to context them and it took 2 weeks, 6+ hours of being on the phone, and 4 different agents before I finally got my issue resolved. Customer support can help you unplug your router and plug it back in but if it'

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Comcast is Dishonest and Excuse-shifting Company

Comcast Xfinity delivered one of the worst customer service experiences I’ve had in years. I scheduled a service appointment, rearranged my entire day to be home during the appointment window, and waited for hours — only for no technician to ever show up. To make matters worse, Comcast later falsely

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Customer Service

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I just saw the pinned "unknown devices" thread at the top of this topic (I was in the Xfinity Mobile topic when I searched and posted). Could that be the source of my issue? If so, I have a likely suspect in the form of a cheap NAS box, but am not su

requa

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8 hours ago

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Connected Device Amnesia

I've seen plenty of posts asking about devices not showing up in the list of connected devices. I seem to be having the opposite problem. Several times a day I get notifications on my Galaxy S26 from the Xfinity app that a new device connected to my network. These are almost always devices that have

Question

@Mgzero69 I'd like to get a look at your account specifics to better troubleshoot that error. Can you please send us a DM to Xfinity Support with your full name and address to get started?To send a direct message:Click "Sign In" if necessaryClick the

XfinityBillie

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8 hours ago

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Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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Customer Service

Worst customer service I've dealt with in my life. This is the third instance of needing to context them and it took 2 weeks, 6+ hours of being on the phone, and 4 different agents before I finally got my issue resolved. Customer support can help you unplug your router and plug it back in but if it'

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Customer Service

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Connected Device Amnesia

I've seen plenty of posts asking about devices not showing up in the list of connected devices. I seem to be having the opposite problem. Several times a day I get notifications on my Galaxy S26 from the Xfinity app that a new device connected to my network. These are almost always devices that have

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Your Home Network

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alleng23 Welcome to our community forum and thank you @BruceW for providing your expert insight :). Were you able to reach out to the admin of the sites that give you the "Access Denied" error to see what could be causing this? Are you using Adv

XfinityEmilyB

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8 hours ago

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Getting an "Access Denied" message on many websites

Please help. I can't access certain websites, getting an "Access Denied" message or something similar. This is at the level of my WAN network since I can't access them on any device connected directly to my router. Tried the following: Clearing cache & cookies Allowing third-party cookies Different

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The domain is supposed to be @myctl.net

user_rbwojq

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8 hours ago

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@myctl.net

I am not receiving messages from a contact that has @myrtle.net domain is this an issue others have experienced?

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@myctl.net

I am not receiving messages from a contact that has @myrtle.net domain is this an issue others have experienced?

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Xfinity App

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scam

My grandmother got an email stating that Xfinity hadn't received the payment for this month. She followed the link, and "paid" it. However Im thinking it was a scam. Shes on autopay and it was to be paid the same day she got the email. The email was from "Xfinity Billpay" but when I clicked the name

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Email

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CBS fatal error

Trying to watch on the CBS app I get a fatal error message. I’m not streaming on any other devices and have tried deleting and redownloading the app.

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Channels and Programming

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I expect a rebate for the loss of the NFL channel.

falsedawn3

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9 hours ago

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Im paying for NFL network why is it gone?

I should get some sort of refund on my enormous bill if NFL network is gone

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Hello @user_rxz9kh, thank you for your comment. Sorry to hear that you are having issues with your upload speeds. When the issue began, were you connected wirelessly? Now that you are hardwired to the modem, are you still having issues with your uplo

XfinityMarshante

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9 hours ago

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Terrible Upload Speed

I noticed a change in my upload speed in early May. I have 1.3G service and was getting 600Mbs speed for the download (which is great), and today have 1.6Mbs upload speed (which is terrible). Earlier this year it was 30Mbs upload (acceptable). The upload speed results in occasional large files takin

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I did this and I am still getting the "Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_5e60500"

Mgzero69

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9 hours ago

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Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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Hi there, @user_33v8gg I do apologize for the inconvience, I can look further into your concerns. Can you please DM me your first and last name, along with your full service address so that I can assist you further. Please send a private message by

XfinityRichard

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9 hours ago

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I’m still waiting for my money that was taken out of my account

So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back

Question

@Mgzero69 Thank you for taking the time to reach out to us here on our Xfinity Forums! It sounds like it may be an issue where the accounts are still linked, and this can happen after a transfer of service. Can you please follow the directions in thi

XfinityBillie

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9 hours ago

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Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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Username

I'm trying to access my router settings. I don't remember the username that I use and the password. I go to 10.0.0.1 and that's as far as I can go, I thought my username was user_79xf9l, but I tried it and it keeps saying that it's not the right username. Could you please help me? Thank you.

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Your Home Network

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Yes fully disconnected and never received money back my account was closed but money was taken out 3 months later

user_33v8gg

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9 hours ago

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I’m still waiting for my money that was taken out of my account

So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back

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Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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Sign-In and Account Management

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