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Thank you for your reply but frankly I find it underwhelming. Things are tough today and everything costs more. Loyalty should count for something and maybe just giving the best offers to new customary have loyal long term customers looking to switc
Long time customer in Florida and now in DC
Hello, My wife and I are long time Comcast/Xfinity customers with cable, internet, and cellphone. I feel overlooked as I see new customers are getting a significantly better price and discounts that are not available to us as loyal long time customers. could you please do something to help lower our
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Complaint regarding Comcast xfinity
I made a appointment to fix my connections, appointment was made for 06/08/26 I received many texts from Comcast xfinity to confirm my appointment, the day of the appointment received a couple more texts stating the tech was on the way, got another text saying sorry we missed you, I made arrangement
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Customer Service
Thanks for posting on our community forums, user_5yniof. Do you have the service as part of our Xfinity Membership rewards? Or is it due to subscribing to our 1 GB plan? Have you tried using our xfinity.com/yoursubscriptions website to activate
Peacock issues
My account says I have Peacock premium but when I go into Peacock it doesn't work. It used to work, now it does t. I have not changed my TVs or passwords and when I use the xfinity app and click on their link it doesn't work. I tired in mobile app and on box. And they won't connect me to someone liv
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Yes I needed ed and I still do need the my full account number on Xfinity letterhead because I'm being audited and they are very specific on what they want and they want to see. My bank account is autopayed to you guys so who do I talk to that will b
I I want to be able to get my full bank account information from Xfinity that I use for my autopay
I am the original count holder of my account for Xfinity. What I want to do is that I want to get my full account number and routing number of my bank that I have them set on autopay for and the reasoning that I don't know it by heart is because my uncle had that account and I just wanted to know wh
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user_bm0v5f, thank you for reaching out and creating a new post. I hope you are doing well. I see you are looking to acquire a new phone, but there appears to be a hang-up. Do you know how long ago the original credit check was completed? To confirm,
Payment plan for phones
I am getting this error when trying to get a new phone for months. “Up to 0 lines on device payment plans” My credit was frozen when it first ran a check and has never tried again. Can we get this fixed?
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@E550m I completely understand why this feels frustrating, it can be really disheartening, especially after being a loyal customer for so many years. We truly value that kind of long-term relationship, and I’m really glad you shared how this is
Need help to get the 5-year 1GB Internet Plan for $50/month
I keep seeing Xfinity ads for 5-years of 1GB Internet service for $50/month and a free modem. I feel like I'm getting ripped off by paying more. I need help from someone at Xfinity to change my plan.
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NOW TV added without consent
I have been using Xfinity internet plan, and I have suddenly been charged $20 more which states "NOW TV" service, which I have never heard of. Please remove this from my plan immediately.
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Good evening @user_l5ahoa! I know I too would be frustrated seeing a lower price offered to new customers, especially after being with us for so many years. Please keep in mind that every existing customer was once a new customer who had access to in
Long time customer in Florida and now in DC
Hello, My wife and I are long time Comcast/Xfinity customers with cable, internet, and cellphone. I feel overlooked as I see new customers are getting a significantly better price and discounts that are not available to us as loyal long time customers. could you please do something to help lower our
Question
Why would you discriminate against your loyal customers by charging them more than new customers? Shouldn't loyal customers who have been with a company for over a decade be rewarded with the lowest rate? This doesn't make any sense.
Need help to get the 5-year 1GB Internet Plan for $50/month
I keep seeing Xfinity ads for 5-years of 1GB Internet service for $50/month and a free modem. I feel like I'm getting ripped off by paying more. I need help from someone at Xfinity to change my plan.
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@XfinitySeth Yes the ads that I cannot select and cannot delete! If I click anywhere on one it opens a new tab. Can't delete...it never goes away.
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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@XfinityCliff the reply I received was that there is nothing better Xfinity could do for me than the plan and price I have. it’s just sad that I am a 15+ year loyal customer and there are better deals available to newbies.
Long time customer in Florida and now in DC
Hello, My wife and I are long time Comcast/Xfinity customers with cable, internet, and cellphone. I feel overlooked as I see new customers are getting a significantly better price and discounts that are not available to us as loyal long time customers. could you please do something to help lower our
Question
Six weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.
I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service
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Your Home Network
We can take a look at the account and see what is going on @user_r2doi1 Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this
Membership Benefits
When I try to activate or look at my membership benefits I get sent to an error page that says: Join Xfinity Membership to continue It looks like you're not a member of the program yet. Once you join Xfinity Membership, it's easy to get the support you need. Just chat with Xfinity Assistant or visit
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Downed cable
My cable is laying in the ground between the power pole and my house.
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Customer Service
@user_s7kivz thanks for posting on our Xfinity Community page. For security purposes we do not keep a record of your full account number, those details are not visible to employees. You can also manage the payment information on the Xfinity app or at
I I want to be able to get my full bank account information from Xfinity that I use for my autopay
I am the original count holder of my account for Xfinity. What I want to do is that I want to get my full account number and routing number of my bank that I have them set on autopay for and the reasoning that I don't know it by heart is because my uncle had that account and I just wanted to know wh
Question
Thank you for allowing us to assist you with getting your account taken care of today @Poteet6. In the future if you do need any additional assistance feel free to create a new post.
XfinityAbby
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Cancel
Hello there, I am attempting to cancel my residential xfinity services. Thank you.
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