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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
problems with a land line battery pack
I received anew gateway upgrade for my old gateway through the mail and while I was swapping it out I found the wiring from the battery pack to the new gateway would not work, The wire connector from the battery pack going to the new gateway was a different size bullet connector, too small and that
Question
Good morning @TDFXtreme, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the wire during the installation, but you have come to the right place for assistance. When
Tech wedged cable inside my wall 5 weeks ago—now getting no-shows and refusals to fix it. Need corporate escalation.
I am writing this here because standard phone support has run me in circles for over a month, and I need an empowered corporate manager or the damage claims team to handle this. The Issue: 4–5 weeks ago, an Xfinity technician came out to install our internet. During the process, they got the cable s
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Gift Card
Hello, I received an Xfinity gift card, but the link provided is not working, so I am unable to claim it. Has anyone else experienced this issue? I would appreciate assistance with accessing and claiming my gift card. The email its self seem a little suspect, but this is the time that they said I wo
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My major complaint is Xfinity sent me 2 Apple Watches without my consent. Now they emailed me 2 return labels to print and send back thru FedEx. Also the labels state they charge a restocking fee. If that happens, Xfinity will get a lot of negative a
I want to file a complaint
I have been thru 4 mobile customer service reps. First they sign me up to receive 2 watches that I never signed an agreement for. Second, I need a solution to my mobile billing. Third I want to be taken off auto pay. I’m a customer over 42 years
Question
jaiarahn Thanks for reaching out about your device being delivered way ahead of schedule. I would be happy to review the account, and assist with getting everything fixed for you. I'll need to access the account in order to get this corrected for you
My package was delivered early??
Hi! The AI on the app wouldn’t connect me with a human so I’m here now. I ordered my wifi to arrive on my move in date and it delivered today (the day I ordered it???). I don’t move in for another three weeks and I don’t live by the area where I’m going to be moving to. What do I do??
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My package was delivered early??
Hi! The AI on the app wouldn’t connect me with a human so I’m here now. I ordered my wifi to arrive on my move in date and it delivered today (the day I ordered it???). I don’t move in for another three weeks and I don’t live by the area where I’m going to be moving to. What do I do??
Question
Tech wedged cable inside my wall 5 weeks ago—now getting no-shows and refusals to fix it. Need corporate escalation.
I am writing this here because standard phone support has run me in circles for over a month, and I need an empowered corporate manager or the damage claims team to handle this. The Issue: 4–5 weeks ago, an Xfinity technician came out to install our internet. During the process, they got the cable s
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Customer Service
cancel my internet service
I need to cancel my service at the end of July 20th
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Customer Service
Signed up for 2gb speed but capped at 1.4gb speed
Hello, I am a former employee who has signed up for 2gb speed. I updated my modem router combo to a Netgear that can handle Xfinity's 2gb speed. I also purchased a Cat6a cable and made sure my motherboard has an ethernet port that can handle 2gb speed (realtek 2.5gb). My account in CSG may show that
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Your Home Network
grammar
just an FYI, while waiting for customer assistance via chat, customers are told in chat, “your are xx number in line”. it should either be “you are” or “you’re”. i shouldn’t assist xfinity in anything, as i’ve already been scammed by your employees, so it’s fitting that it represents comcast perfect
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Devices
Accepted Solution
problems with a land line battery pack
I received anew gateway upgrade for my old gateway through the mail and while I was swapping it out I found the wiring from the battery pack to the new gateway would not work, The wire connector from the battery pack going to the new gateway was a different size bullet connector, too small and that
Question
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Customer Service
No internet yet
It’s been two weeks and I still gave got anything or any info on it
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Customer Service
Thank you for allowing us to assist you with getting this taken care of @user_fytvxe I hope you have a great weekend! Please feel free to create a new post if you need any additional help in the future!
Cancel MLB Extra Innings
I think my son subscribed to MLB Extra Innings on accident. I cannot figure out if he actually did, or how to cancel it. Please cancel the subscription if it is attached to my account now. Thanks
Question
My package was delivered early??
Hi! The AI on the app wouldn’t connect me with a human so I’m here now. I ordered my wifi to arrive on my move in date and it delivered today (the day I ordered it???). I don’t move in for another three weeks and I don’t live by the area where I’m going to be moving to. What do I do??
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Customer Service
Hey there @user_tnktm0! You've reached the right place for help. To make sure I am understanding correctly, are you wanting to cancel your pending disconnect to continue using your service at your current location for a bit longer
Mobil/internet
Moving I think I need to keep the internet service but I have already ask for cancellation how to I continue with my internet? Moving to Alaska
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Hello @joendiane! Thank you for taking the time to post on our Xfinity Community Forum.❤️We definitely want to make sure you’re able to enjoy Peacock Premium on all supported devices. Once activated, Peacock should typically be accessible on de
Peacock premium
My xfinity connection to peacock premium is active but is not working on my phone or tv
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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How can I pay an outstanding balance on my Now mobile account?
The Xfinity operater is trying to get me an eSIM, but I have a $25 balance on my NOW mobile account. How can I pay this?
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