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I have had this extremely annoying issue for several weeks on multiple iPad Pro tablets; I'm glad to see others raise it and hope it finally gets fixed soon!

Streaming or watching live TV on iPad or iPhone the sound randomly goes off.

Streaming Xfinity or watching live on iPad and iPhone sound randomly goes off for a few seconds. This has been happening for 6 months or more. This does not happen on the DVR or watching live on the TV. Uninstalling and reinstalling the app does not work.  Upgrading to new OS does not work.

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@user_4d5419 It would be my pleasure to assist you with an account review and going to an internet only package. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further lo

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I need to downgrade my account to an internet only plan.

I currently have the Triple Play plan and my contract will expire in less than 2 months. I no longer need TV and Voice service but I need high speed internet. Please help.

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Closed

Left me hanging

Xfinity promised me in the direct messaging (see my other posts from tonight) that they'd get my account straightened out and get my TV service restored by tomorrow. I've been waiting for a response in the direct messaging chat for 45 MINUTES.  Do they go home on Friday night and just lea

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 • Customer Service

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@vha24 In the future please supply an appropriate Subject line that describes in brief what your problem is and post in the correct forum.  Thanks!

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13 h ago

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I cannot access the MyAccount page… all I get is an error message and i have tried on my phone, the mobile app, and 3 different computers

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Hi, @STYLES. Thank you for reaching out. I see you disabled your home Hotspot, however, you see it pop up again. I can imagine how frustrating this has been, but we will be glad to help. When making the update, we do advise completing a reset of your

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Xfinity Home Hotspot - Turn Off and it Turns itself Back On

This is getting annoying. I've disabled my hotspot about 4 times in the last 4 months and ever time I got back to check it's back ON! Why is this happening and how can I prevent it? I don't use wireless and I don't want my modem/router acting as a hotspot. I also have my modem in Bridge mode. T

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Moved to Customer Service as this is not Guidelines related.

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13 h ago

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I need to downgrade my account to an internet only plan.

I currently have the Triple Play plan and my contract will expire in less than 2 months. I no longer need TV and Voice service but I need high speed internet. Please help.

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Update: zero solution so far, called in to get a warranty modem but the problem still going on, definitely not my home network but outside interference

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13 h ago

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Started Unicast Maintenance Ranging - No Response received - T3 time-out

Been getting 10-30 sec lag windows at 7-10pm every night for the last couple months. Checked the modem event log and it's giving me "Started Unicast Maintenance Ranging - No Response received - T3 time-out" every time the lag occur. I've noticed it when I upgraded to the 900 mpbs plan and a new mode

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Hello, thank you for reaching out to us. Are you still needing assistance with your app?

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Can't log into app to activate service. Getting "Sorry We're Having Some Trouble Error".

Hi, I'm currently trying to log into the app so I can activate my service. However, I keep getting this "Sorry We're Having Some Trouble Error". When I call Xfinity, the automated customer help has no solution, and I requested a callback which ran into an error on the website too. Could I please

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@Xfinity Support  Can someone please pick up the direct messaging chat that I'm waiting on (have been working on tonight for HOURS) and finish my approval email so I can go to sleep???  This is why I started this topic - I have no ide

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13 h ago

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What, exactly, is happening on the Xfinity side of "direct messaging?"

I lost TV service tonight due to Xfinity cutting off my 2 year promo early, and changing me to a new service that I had no input to. They are billing me for TV service, but did not include any X1 devices with which I can watch that TV service I'm paying for.  So - because I like my communicati

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Outside equipment damaged

How do I report and get repaired our outside pedestal equipment? It is cracked and all exposed to the elements causing intermittent signal issues when it rains. We have told support once before and was told it would get fixed. That was 6+ months ago and it’s still not fixed.

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 • Customer Service

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@XfinityKrystal - please finish the approval email (see our direct messaging chat) that I need to go to sleep and have my TV service restored tomorrow morning!  I've been online with you guys for hours...

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13 h ago

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What, exactly, is happening on the Xfinity side of "direct messaging?"

I lost TV service tonight due to Xfinity cutting off my 2 year promo early, and changing me to a new service that I had no input to. They are billing me for TV service, but did not include any X1 devices with which I can watch that TV service I'm paying for.  So - because I like my communicati

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I got the same thing today in the xfinity store. It’s always something about how they have no power to do anything, but if they could help they would. Thanks for nothing

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13 h ago

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Why is xFinity Mobile customer service so terrible?

I've been trying to figure out why your customer service is so bad since I realized I was getting the "run-around" on June the 29th. Let me tell you my story! Over a year ago (almost 2) I broke my Galaxy S20 and had to order a replacement through the insurer you provide: Assurant. Totally painles

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Password internet

I need my internet password

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 • Your Home Network

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It's unbelievable that this problem is happening with a big company like Xfinity!!!!

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13 h ago

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Regarding superfast internet plan bill issue

It was such an extremely horrible experience with customer service here at Xfinity. It's been more than 9 months pursuing this issue on my Xfinity wifi superfast plan. Specifically, when I was requesting to get renewed a wifi regular plan with Xfinity back to December 2021, an Xfinity agent consulte

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Hello, @user_6a027d. We did have a known issue when this post was first created, but this has since been resolved as confirmed by others in the thread. If you see a similar problem still, we can certainly help. I would recommend creating your own pos

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Xfinity stream only showing tv go

Hello, I'm on a home network and my Xfinity stream is only showing tv go channels. I'm unable to watch local news or sports. I've been using the app for 2 weeks with no problems until now. I'm using a Fire Tv.

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Good evening and welcome to Comcast! I am sorry to hear you are having issues with your mobile service. Unfortunately, we do not handle mobile in this platform. However, our amazing Mobile Team can assist you with your question. Please reach out to t

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Should I switch from at&t

I currently have att and wondering if those of you that switched over to Xfinity mobile from att or Verizon are happy or your thoughts? Any negatives you noticed or positives?

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I need to downgrade my account to an internet only plan.

I currently have the Triple Play plan and my contract will expire in less than 2 months. I no longer need TV and Voice service but I need high speed internet. Please help.

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 • Customer Service

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My lawn was marked today and the guy told me it was for Xfinity.

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14 h ago

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Upgrade

Is there an upgrade coming to Scottsbury Drive to Scottsbury Terrace in Germantown, MD. 20876

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I would like to look into this closer, can you send me a direct message with your name and address?

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I cannot access the MyAccount page… all I get is an error message and i have tried on my phone, the mobile app, and 3 different computers

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@XfinityDena​ sent, thanks

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Hmm page didn't load correctly

'Hmm, the page didn't load correctly' when trying to view anything to do with my account. I have tried different browsers and the app but the same issue happens. I can see that others have had the same issue Krista and Nico via chat were no help

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