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I've tried resetting through the app, resetting by unplugging and replugging, hard resetting by holding the back button on the modem, checking all the cable connections - nothing has fixed these issues. I am getting less than 30MB/s download and uplo
Extremely slow internet connection
Our internet speeds (download AND upload) have been constantly dropping below 1MB/s. This is a recent issue and has not happened over the past year of having this service. We have restarted our internet through the app and by unplugging + replugging the modem/router - speeds recover for a couple min
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@XfinityAngie No difference. It's not really a "software problem" in that way. They've designed the screen wrong. The "Purple Line " is actually the top of the button. It's there, you just cannot see it. And since you cannot scroll the screen or shr
Why does the "Edit" button simply show as a purple line?
Samsung Galaxy S23 Ultra with latest Android Operating system - Accessing the Xfinity App Click "WiFi" tab Click "WiFi details" button There should be an "Edit" button at the bottom f the screen All that shows is a purple line (see image) There are no scroll bars and you cannot "pinch to shrink" How
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Horrible Customer Service
I ordered a new iPhone nearly a month ago and believe it was stolen either at the warehouse or during transit with FedEx. I received an empty iPhone box upon delivery. I promptly submitted all required documentation to Xfinity Mobile and filed a claim (Claim #[Edited: "Personal Information"]). Despi
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Customer Service
Thanks for your reply. I did this last night and received no answer. Shall I resend the message?
status of outage?
We've been over two weeks without service and over a week since the power was restored. The last communication I had from Xfinity was an email saying my service would be restored by February 5. The outage map for my area has not shown any change since the original storm. Can someone please give me s
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tech appointment
To Whom It May Concern: I received a 4K box and I need a tech support person to come out and help install it. How can I schedule such appointment?
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Customer Service
@user_2oxl1e Thanks for adding a post to the forum. As well for explaining the issue. Are you able to play the recordings you're looking for on the TV Box?
Stream app not showing all recordings
This problem started a day or so ago. I typically record a lot of shows and then I watched all my phone when I'm out. All of a sudden I don't get all the recordings on my phone that are on the television. I've tried all this troubleshooting steps to people of listed online. I have synced the box I h
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@user_zvavbf Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
Poor customer and quality service
I’ve been a Xfinity customer for 10 years. Recently, I have experienced the most poor quality service from Xfinity. Month after the month I lose cable and Internet service trying to get a hold of someone to talk to to resolve. The issue is extremely impossible multiple times Xfinity employees have b
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@EG Thanks! We appreciate you! @user_5w0wnr We're sad to hear you need to cancel, and we're sorry it's been a challenge to get assistance. We thank you for meeting us here in our community. Please send us a Direct Message with your full name and co
Cancel service asap
Need to cancel service. I have been trying since November two cancel this
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Me too I was 7 years and all they do is lie and charge us nothing like we agreed to. I hate them
Poor customer and quality service
I’ve been a Xfinity customer for 10 years. Recently, I have experienced the most poor quality service from Xfinity. Month after the month I lose cable and Internet service trying to get a hold of someone to talk to to resolve. The issue is extremely impossible multiple times Xfinity employees have b
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Hey there, @user_vz8p92! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to via NBC for the big game. I know it has passed, but are you still having tro
Local NBC station not coming on
I am writing from Oakland Township, Michigan. All stations work with n my TV except the local NBC station that has the Super Bowl. When you put n the numbers for that station an error message comes up CRE-03059 and it says “Sorry, we’re having trouble connecting.” What’s the problem. I would like to
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Accepted Solution
It appears that my modem is too old to get the full upload speed. Xfinity support said I could buy a new one or they could send me a new one for free. Modems that I was told should work would include: Hitron CODA56, Netgear CM3000, ARRIS G54, ARRIS
Not Getting My Full Upload Speed
According to my plan's Facts, I should be getting around 300MB upload, but I can only get about 40 MB upload. I am on a desktop that is using ethernet. Ethernet is connected to the modem. The coax is connected to the modem directly with no splitters. I have tried resetting the modem. Can someone hel
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Thank you for reaching out to our team. I am glad that I was able to get that order set up correctly. Make sure to track the billing information on the Xfinity app or at the Xfinity.com/myaccount site. - XfinityJohnG
Canceling services
I've been trying to cancel my services for almost two months now, since I don't have Xfinity and do not live where their services are. No matter how many times I try, and they say they will, I still keep getting bills. I'm sick and tired of this! I have had many issues with this company! Never doinf
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Extremely slow internet connection
Our internet speeds (download AND upload) have been constantly dropping below 1MB/s. This is a recent issue and has not happened over the past year of having this service. We have restarted our internet through the app and by unplugging + replugging the modem/router - speeds recover for a couple min
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel service asap
Need to cancel service. I have been trying since November two cancel this
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A. Do not see any "Direct Message chat" icon
Losing patience and trust
Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be
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Greetings, user_qp02tk! Thanks for posting in our community. I know how important it is to remain on a stable priced plan. We would be delighted to help you find the best deal for your service level needs. Please send our team a direct message with y
XfinityNatalie
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6 hours ago
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Xfinitys service
These worthless people rise your price like every month I have a plan for 65 for like a year and then it when up to 100 for no reason they say that's just the price of business also you can't reach anyone to talk about it just ai assistants so I lower my plan to a cheaper one with less data/slower s
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