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Account Transfer for a landline number
I have been attempting for a full month to port in an existing landline phone number to my new home Xfinity account. Despite repeated assurances by store personnel, text chat responders and live voice responders nothing happens. I have been promised it will happen in 24 hours - nothing. I have been
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Customer Service
Even if you remove the EID=NULL at the end of the link, it will now take you to a EGIFT_IRE3_504 That error code means the gift card was never activated by Xfinity prior to generating the link. With some direct messages with an Xfinity assistant, th
Membership Benefits
I claimed the Dave and Busters gift card but it is not giving me the redeem code
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
move the overhead lines [Edited: "Personal Information"]
We need to move the overhead lines at the project below. We are in the middle of construction. Please call me or email me to get this set up. [Edited: "Personal Information"] Thanks, [Edited: "Personal Information"]
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@XfinityPeterH STILL NOTHING! Sent you DM’s and you asked for my full name.. no solution, no answers, Xfinity is totally inept!! Xfinity Tickets 7/7 [Edited: "Personal Information”] 7/9 ticket [Edited: "Personal I
Internet Still not Connected since May 19th Request for Service!
Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line
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Concern moved here to the Customer Service help section.
Service outage
Our internet went out yesterday. The app says there is an outage due to severe weather since the 6th at 11:30 pm. The status just says under investigation and that the issues will be resolved when the area is deemed safe. However the storms were over 2 days ago and there hasn't been any changes or u
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Accepted Solution
STILL NOTHING! Sent you DM’s and you asked for my full name.. no solution, no answers, Xfinity is totally inept!! Xfinity Tickets 7/7 [Edited: "Personal Information”] 7/9 ticket [Edited: "Personal Information”]
Internet Still not Connected since May 19th Request for Service!
Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line
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@user_05xqcy If a payment restriction has been placed on your account due to breaking our payment terms and conditions, it won't be lifted for 6 months. I understand going into your local service center is not a very local option and quite a distance
Can't pay bill without driving 65miles to the closest Xfinity Store.....
This is the 2nd month in a row having issues paying my Xfinity Bill. Last month it said my access to bill pay was denied and I had to have the Xfinity Chat person pay the bill on their end. This month it says I have to go to the nearest Comcast store to pay my bill. The nearest Comcast store is 65 m
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Greetings, user_55bc8b! Thanks for bringing this important issue to our attention regarding your recent service transfer request, as well as your customer experience. We always strive to deliver a positive support experience. It is truly disheartenin
Address Change
Need help. My xfinity agent cut off my services after I hung up and would t agree to the upsell. I called just to move my address and agent started aggressively trying upsell me by promoting deals that were cheaper in the short run but more expensive after a the promotion period ended. Just wanted t
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Hello user_hgynt2! I appreciate you coming to our community with your concerns, and you're in the best place for help. The last thing we want is for you to be without your services and receive any misinformation regarding your account status, so I'm
Technician/Customer Service [Title Edited: "Personal Information"]
I’m so frustrated with Xfinity. I moved less than a month ago to my new apt. A representative told me that my past due balance for my old apartment was charged off, and that I could pay it off whenever I could and that it would not affect my new services at my new apartment. So I decided to get new
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Channel lineup
I typically have at least one of my PC's with the channel lineup for my area, but about a week ago, it all changed. Before, and the way I like it, the channel logo and number were easy to find and use. The station logo's are now gone, and they rarely load. What is going on? Are others experiencing t
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Xfinity Stream Website
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
packet loss problems
Just completed a cloudflare speed test after my apps started lagging badly. Received a measurement of 48% packet loss. This only happened in the last hour.
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Hello user_iprgns, thanks for taking the time to reach out. It's important to remember when speaking in public to never post your personal information, your safety and security is important! Unlike a standard service call, these crews don't require y
Customer support
I have cable wires down across my driveway from the storms last week......that's right, last saturday and I've been trying to get your attention for that long, and no response. I have gone through the app and filed a report, twice. No response. ABSOLUTELY TERRIBLE CUSTOMER SERVICE ESPECIALLY IN AN E
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unable to identify you as current resident
I am unable to access wifi for apartment... the password given to me from xfinity via email doesnt work and in the app when i try to view details it says unable to identify you as a resident
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Technician/Customer Service [Title Edited: "Personal Information"]
I’m so frustrated with Xfinity. I moved less than a month ago to my new apt. A representative told me that my past due balance for my old apartment was charged off, and that I could pay it off whenever I could and that it would not affect my new services at my new apartment. So I decided to get new
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cable line not buried
Why hasn’t my cable line been buried yet I have contacted them 3 times and still my cable is not buried and it’s in my neighbors yard.
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Please read this article. Losing your phone number can be a huge security risk!! This is exactly why I want and need to keep my current phone number. Xfinity, please do the right thing and let me finish the porting process."Why giving up your phone n
wanting to transfer my phone from Xfinity to Verizon
I am writing to address an issue regarding the port-out of my phone number from Xfinity to Verizon. My activation attempt to port my current phone number to Verizon has been repeatedly blocked by an 'Incorrect Pin Number", always followed by a, "Incorrect Zip Code' error. I started this process back
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Thank you for reaching out to us on our Community Forum, @user_wa620x! I completely understand your concern of a line that needs to buried. How long has the cable been exposed?
XfinityMelinda
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Cable line not buried
Why hasn’t my cable line been buried yet I have contacted them 3 times and still my cable is not buried and it’s in my neighbors yard.
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