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$1800 taken out of my account for mobile data usage
I have been an Xfinity customer for about 8 years. I currently have my internet and mobile plans with them. I have never missed or been late on a payment. I have 4 lines on my mobile plan with the shared 10GB plan. We typically go over a little each month, but nothing crazy. Until last month that is
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Plan
Good evening user_k0c3zl. You have reached the right team, and I will be happy to assist you. I do have a couple questions in order for me to better assist. Where are you having trouble accessing your Comcast email? Is this directly on the Xfinity we
Comcast blocking my Comcast SMTP E-mail from home.
Many of my on-line accounts were hacked because of a data leak. I had to reset many things. As a result of the breach Comcast does not accept smtp messages from my home IP address. SMTP sending works fine from outside my home on the very same devices. No one in my household is able to send Comcast e
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Confirming customer service tech activity in my area
A man claiming to be a Comcast service tech or customer service person just knocked on my door at 7:45 at night on a Saturday to inform me that there have been work crews in the area and he just wanted to make sure that they haven’t disturbed me in anyway, letting me know that there could be a servi
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Customer Service
Saturday, April 25, 2026 @ 2055 hrs. Day 37 of my above-ground cable issue. Today I woke up to find a group of four Xfinity contractors digging holes in my front yard where the unburied cable is located. They were also digging at the hou
Cable In My Front Yard
Friday, April 24, 2026 @ 0959 hrs. Today is Day 36 since I notified Xfinity (X) of my cable laying in my front yard ABOVE GROUND. Today was the expected start date of putting the cable underground. Another cable company (Glo Fiber?) was putting in cable and cut my cable in the process. This 2nd comp
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Good afternoon Lkantor. If you are experiencing issues with closed captioning I would be happy to assist you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, clic
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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@XfinityShawn I should've thought of cache/cookies, had to do so the other week when the website started throwing error 400 out of nowhere. Private message sent. I've so far heard very confused things from multiple people - that it's 1000/35, 100
Sold on a speed that isn't installed in my area, no acceptable resolution
In my opinion, this borders on false advertising. My promo ran out; I went looking for another. I was informed by a phone rep, after multiple questions, that symmetrical gigabit internet was available in my area, and that if I downgraded from "gigabit extra" to "gigabit", I could 'rent' an XB10 and
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Camera loses connection
My camera loses connection when it rains. I just went outside to see why and I'm seeing the cable is loose on the back of the camera. The brick shows no light either, but I know it works when I plug it in. I have the brick in a waterproof box because I cannot get it to reach indoors. I just got soak
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Devices and Equipment
Hello @user_t8bihl and thank you for reaching out on our Xfinity Community forums! Your Xfinity Primary ID may be the password they're looking for. If you do not know your password, please go to https://idm.xfinity.com/myaccount/reset to reset
Where can I get help migrating my comcast emails to Yahoo.
I no longer have access to my Comcast emails that were there before the migration and I can’t send emails. It requires an IMAP ACCOUNT Comcast Comcast account password which I don’t know and there’s no option to change it. I waited on hold for 58 minutes for a Yahoo rep and then worked with her for
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Procedure when moving a very short distance
My father lives in a senior community. He's moving from one apartment to another about .5 miles away within the same senior community. The ENTIRE senior community has a special contract with Xfinitiy that put all of the residents, hundreds of households, on the same special contract. It's at Rossmoo
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Customer Service
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally,
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
I went on a cruise and just got home hoping ABC would be back on but not so. Before I left I called Xfinity asking about what kind of discount I will be getting off my cable bill since the show I watch regularly is no longer available, of course I go
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Thanks for stopping by the community forums to reach out, user_ws3slw! To get more insight and a better idea on how we'll be able to assist, can you provide more detail as to what was promised and what all occurred? Our team is more than happy to hel
Need live rep
Need assistance over a fraudulent promise and prematurely cutting off service etc
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Hello @user_hvb9ua, thanks for reaching out to our Xfinity Community Forum! I completely understand your concern. While it’s possible a technician was performing proactive maintenance on the lines in your area, you were right to be cautious and
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Confirming customer service tech activity in my area
A man claiming to be a Comcast service tech or customer service person just knocked on my door at 7:45 at night on a Saturday to inform me that there have been work crews in the area and he just wanted to make sure that they haven’t disturbed me in anyway, letting me know that there could be a servi
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