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About California Lifeline
Hi, I have submitted my information through Xfinity online page in order to get California Lifeline discount on my internet bill. Xfinity so far has not sent my information to California Lifeline. I have submitted my information twice through Xfinity. I cannot understand what is going on. I have bee
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Customer Service
Property Damage Question
I have an Aerial Comcast/Xfinity line causing structural damage to my home – property damage claim needed. How do i get in touch with the correct department?
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Getting Started
FX channel
We are constantly unable to watch FX. When we attempt to go to the channel, it shows “Sorry, we’re having trouble connecting” with error code XRE-03059. We’ve occasionally had luck with the channel, but we also frequently see that it’s heavily pixelated or will only show the picture from the previou
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Channels and Programming
XB9 Gateway
Hi, I recently called into Xfinity to request an XB9 gateway to be delivered, and a duplicate XB8 (which I am currently using with Xfinity Pro Wi-Fi Extender) arrived along with another Pro Extender (which I have just returned to the local Xfinity store). I believe I am on a compatible Internet plan
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Customer Service
Thanks for the info. Got the answer I needed from Comcast Customer Security Assurance
Comcast.net email address
I am the primary Xfinity account holder. Two legacy Comcast.net secondary email accounts for family members were set up years ago and have not been used for several years. They still appear to accept email, since messages sent to them do not bounce back. How can I verify whether these accounts are s
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Diamond Rewards: Missing Peacock Tile & Ineligible Activation Link Error
Hello, I am a Diamond Xfinity Rewards member and recently received an email to claim Peacock Premium at no extra cost. However, I am facing a backend provisioning loop: 1. The Peacock Premium tile is completely missing from my Xfinity Rewards portal dashboard. 2. When I try to bypass the portal usin
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Sign-In and Account Management
i’ve tried on another device and still getting the same error . i am only trying to purchase one item. and the item is 140$ but i have 200$ available
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
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$39 Internet discount expired — looking for current Internet-only offer
My 24-month $39 Internet discount just expired, increasing my monthly bill from $85.54 to $124.54. I would like to remain an Xfinity Internet customer, but I’m hoping someone can review the current existing-customer offers available on my account, including whether I can move from my current Fast pl
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Your Home Network
Angry 23 year customer.....
There was a tree cutting service across the street on Wed 8/19 and our T.V/internet went down. Pretty sure they hit the pole with something. Reported outage to Comcast via virtual assistant (which seems to be about all you can do) and it said "would keep us posted". Sunday, still no T.V/internet and
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Your Home Network
Xfinity support
We had our cable installed in the spring but the ground was too frozen to bury it. We haven’t had anyone come out to bury it and still need it buried. Thanks!
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Customer Service
user_kexs3v - Can you please let us know if this issue persists when you try using another device? It is just one product generating this error?
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
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Good afternoon, @user_m71py3 . I apologize for the inconvenience you're experiencing with your Xfinity WiFi Pass. Support for Xfinity WiFi Passes is more limited than support for traditional Xfinity residential services, so our ability to troubleshoo
Xfinity pass expired
I renewed my pass on the 18th for $10. I received a text saying that my pass was expired. I went to my settings and tapped on the icon “ I “ and toggle off the private WiFi address. Then I went back to the Xfinity WiFi and tapped “forget” I waited for a second and then tapped back on the WiFi. Then
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Thank you for reaching out to our team about those charges. I will be happy to take a look at your account from here and see what options we have for those. In order for me to access the account I will have to ask you to send me a direct message with
charged for to streaming plans that I never asked for
I signed up for the 80$ for 2Gb 5 year plan however unknown to me I've been charged for netflix and peacock for more than 6 months without me noticing. I have a personal netflix account so I didn't ask for it. How can I be made whole.
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Cable box
If i have a smart TV, do I need to use a cable box? If not, will I still receive all the channels that I have with the cable box if i take it off my tv
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Xfinity Stream Website
@user_5wcgd2 How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account? Try here, using the webmail and you
Accessing my email [Edited]
I want my email. Xfinity made it impossible for me to access it. [Title Edited: "Personal Information"]
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i’ve tried everything but using a different device . the error i’m getting on amazon is the error i just explained to you.
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
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Moved from Email forum
Xfinity pass expired
I renewed my pass on the 18th for $10. I received a text saying that my pass was expired. I went to my settings and tapped on the icon “ I “ and toggle off the private WiFi address. Then I went back to the Xfinity WiFi and tapped “forget” I waited for a second and then tapped back on the WiFi. Then
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charged for to streaming plans that I never asked for
I signed up for the 80$ for 2Gb 5 year plan however unknown to me I've been charged for netflix and peacock for more than 6 months without me noticing. I have a personal netflix account so I didn't ask for it. How can I be made whole.
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Billing
@user_ppoxze We are happy to have helped you get on an internet only plan per your request. The Xfinity team is always here to help if you should need us down the roday. Have an awesome day!
Cancel TV service keep internet
I am trying to cancel tv streaming but keep my internet only without calling the 800 number any suggestions to do through chat only.
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Hello Jmurar thanks so much for taking the time to reach out here via our Xfinity Forums with these underground line burial questions! We can certainly help in scheduling an appointment for burial. Please send a direct message by clicki
XfinityAlfonso
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Xfinity support
We had our cable installed in the spring but the ground was too frozen to bury it. We haven’t had anyone come out to bury it and still need it buried. Thanks!
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