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user_wque1c There was a known issue for PBS a while ago, but I am no longer seeing the issue. If you are still running into issues, please let us know, so we can better assist.
Glitches on PBS channel
I have noticed that there are frequent glitches - e.g., interruptions during scenes that are pixelated, stall, then skip ahead, or move forward with no audio for a few seconds - particularly on WTTW (the PBS channel). Lately we have seen this also on NewsNation. Seen on more than one TV.
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Hello @user_0l26k1, thanks for taking the time to post on our Xfinity Forums Community page. I apologize about any confusion regarding your final bill. Typically, the Storm Ready Wi-Fi is equipment that is purchased, usually in a 36-month installment
-charged $98 for storm ready wifi
-I moved and canceled my xfinity. Why was I charged $98 for storm ready WiFi after I closed the account
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Accepted Solution
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
order not confirmed
I spent nearly an hour on the phone with a Comcast employee about lowering my monthly internet fee and confirmed the change to a new plan. The new plan is not showing up on my account at all and I am worried that it didn't actually go through. What can I do to figure that out?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
-charged $98 for storm ready wifi
-I moved and canceled my xfinity. Why was I charged $98 for storm ready WiFi after I closed the account
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Having the same issue. This is ridiculous
Apex legends packet loss
I need escalation to network engineering for a likely routing / peering / congestion issue. I have severe packet loss only when connected to Apex Legends servers. I am located in Hackettstown NJ All local troubleshooting has already been done, including: - Ethernet connection - Router replaced - Mul
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I sent a message and the agent I am chatting with is no help. They want me to go to a physical Xfinity store to get a new SIM. When this happened a few months ago with a different phone/SIM, the agent was able to mail me one. That's all I am asking f
SIM card failure
One of the phones on my family plan seems to have a SIM card failure. No idea why, just stopped working. That phone will accept other SIM cards and work fine, and swapping the bad SIM out to another known-working phone gives no service/mobile data. So it is definitely the SIM itself that has the pro
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user_d2f0yo Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
my Refund debit card expired. how to get replacement card?
my Refund debit card expired. how to get replacement card?
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Business phone line hacked need help ASAP
Business/land line was hacked through an unauthorized porting on March 27th, I have spent almost all day every day on hold since then or talking to customer service about this, each time I've called I have gotten different answers. I need to get my phone line back as this is the main source of getti
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Devices and Equipment
my Refund debit card expired. how to get replacement card?
my Refund debit card expired. how to get replacement card?
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Customer Service
@user_i9ieyw Thank you for the comment. Unfortunately, the issue remains completely unresolved. Despite my proactive attempts to satisfy the balance in full directly with Xfinity, they refused to facilitate a standard 'Debt Recall' from the third-pa
Assistance Requested: Formal Debt Recall for Residential Account - Case # [Edited]
I am seeking assistance with a Formal Debt Recall for a legacy residential balance of $196.00. I have already escalated this via phone to a G-Bracket Case Manager (Case # [Edited: "Personal Information"]) , but I am looking for a Digital Care Specialist here to expedite the resolution. I am prepared
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Accepted Solution
Closed
order not confirmed
I spent nearly an hour on the phone with a Comcast employee about lowering my monthly internet fee and confirmed the change to a new plan. The new plan is not showing up on my account at all and I am worried that it didn't actually go through. What can I do to figure that out?
Question
•
Customer Service
-charged $98 for storm ready wifi
-I moved and canceled my xfinity. Why was I charged $98 for storm ready WiFi after I closed the account
Question
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Billing
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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Channels and Programming
Hey, @user_df1rsi - Thanks for leaving comments with your similar concerns. I'm not finding any open tickets with our backend/engineering teams at this time for this particular issue. Is it still happening? If so, I highly recommend creating your own
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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@user_q81h53 thanks for taking the time to post on our Xfinity Community Forums page, and thank you @EG for getting the post moved over. You are right, pricing for new customer is usually available at an introductory rate usually a bit lower than wha
Plans for existing loyal long term customers compared to plans for new customers
Currently my account is showing 2gig + Streaming for $130 while new customers can get the same plan for $100 with a 5 year price lock
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Feel the same way. Xfinity is expensive enough and over last few years service has gotten worse. Been a customer since 1998, but thats about to change.
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
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Thank you for the details, I apologize if it feels you are having to constantly repeat yourself. In order to avoid missing any details, I want to make sure we are on the right page with you. You have power cycled your Roku devices and TVs, you have
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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Accepted Solution
@user_t52g4f My team can help you as we did receive your live chat. We will help you over there moving forward.
XfinityShawn
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10 hours ago
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order not confirmed
I spent nearly an hour on the phone with a Comcast employee about lowering my monthly internet fee and confirmed the change to a new plan. The new plan is not showing up on my account at all and I am worried that it didn't actually go through. What can I do to figure that out?
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