Xfinity Community Forum

Hello user_zbgo0k thank you so much for taking the time to reach us here via our Xfinity Forums, and for adding your voice to the conversation! This channel change occurred because the local carrier is no longer able to continue broadcasting, unfort

XfinityAlfonso

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11 hours ago

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U

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

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Internet speed not matching my plan

Plan is for 1100mbps but speed tests only give me UP to 100mbps. I'm using an ethernet connection and I have restarted my modem on countless times.

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Your Home Network

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Lower payment for internet

I am a senior citizen (64 y) . I am looking to reduce monthly expenditures. What kind of a deal can I get to lower my monthly internet rate as I have been a loyal Comcast/Xfinity customer for 27 years. You are offering very cheap new comer rates to attract new customers but doing nothing to try and

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Customer Service

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Service suppose to start date: 10/10/2025Called and asked if there is no fee for sending someone to fix issue: 10/12/2025Guy on the phone said no charge on 12th Oct.First Bill: Nov 3 : No charge showing for $100 (cos it is still within 30 days of th

user_3jkdjx

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11 hours ago

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Was told specifically as I had asked about any charge for first visit and then slapped $100 charge

I am disputing the $100 Service Visit Fee on my bill. My internet was not working on the first day of service. I was explicitly assured by an agent during the service call scheduling that there would be NO charge because the issue was related to the no internet. I request an immediate, full credit o

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user_3jkdjx Thanks for reaching out! The $100.00 professional installation fee is standard for when a technician needs to be dispatched to a location to help install, or activate new Xfinity Service. This is usually needed if the location has never h

XfinityMartyR

commented

11 hours ago

to the conversation:

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U

Was told specifically as I had asked about any charge for first visit and then slapped $100 charge

I am disputing the $100 Service Visit Fee on my bill. My internet was not working on the first day of service. I was explicitly assured by an agent during the service call scheduling that there would be NO charge because the issue was related to the no internet. I request an immediate, full credit o

Question

No dial Tone for voice landlone

Wi-Fi and cable service work fine, but home phone line is only static when I pick up phone. Connection to has been modem checked and reset and there have been no service changes in the last 6 months. The problem persists on all phone jacks and have tried using a corded phone but the issue remains.

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Home Phone Service & Equipment

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U

Had same issue, no white light, but network is fine. Was checked by technician

user_vpsdds

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11 hours ago

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C

No light on Xfinity Gateway but service is working fine

Hello, I recently activated my new Xfinity WiFi and Gateway. However, during activation, I did not see the proper lights that the app was asking for. Some did appear, but not the correct ones in the end. However, when proceeding, my service seemed to activate fine anyway and is working now. I'm wond

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I forgot to use the code when I placed my order, and immediately started a chat with a live agent who was able to add the code to my order!will see if I receive the gift card or not

ZackStr

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11 hours ago

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U

MC50 promo code for $50 virtual MasterCard

In the process yesterday of signing up for the 5-year1 gig Xfinity internet promo, I got a pop-up window saying to use code MC50 for a $50 virtual MasterCard (to "sweeten the deal" it said). I struggled to find where to insert it and ultimately clicked through to place my order without the MC50 code

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U

Thank you for moving it to right forum

user_3jkdjx

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11 hours ago

to the conversation:

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U

Was told specifically as I had asked about any charge for first visit and then slapped $100 charge

I am disputing the $100 Service Visit Fee on my bill. My internet was not working on the first day of service. I was explicitly assured by an agent during the service call scheduling that there would be NO charge because the issue was related to the no internet. I request an immediate, full credit o

Question

@user_dgktee SAME EXACT THING HAPPENING TO ME!!! Either they transfer me to someone else OR are gonna call me back. At the end of a long long day waiting to get a transfer pin from them after multiple calls with multiple transfers with a call back 2

joellencaudill

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11 hours ago

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Transfer Pin

I have been treated so poorly from customers service because I need to get my transfer pin and everyone was rude and unhelpful

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

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1

U

Was told specifically as I had asked about any charge for first visit and then slapped $100 charge

I am disputing the $100 Service Visit Fee on my bill. My internet was not working on the first day of service. I was explicitly assured by an agent during the service call scheduling that there would be NO charge because the issue was related to the no internet. I request an immediate, full credit o

Question

U

Was told specifically as I had asked about any charge for first visit and then slapped $100 charge

I am disputing the $100 Service Visit Fee on my bill. My internet was not working on the first day of service. I was explicitly assured by an agent during the service call scheduling that there would be NO charge because the issue was related to the no internet. I request an immediate, full credit o

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Billing

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3000 email just uploaded for no reason

I had my inbox all up to date this morning and then I just went in a few hours later and it reuploaded 3,000+ emails that were previously filed, deleted or tagged. Can Xfinity fix this on my Comcast’s e-mail, or am I really going to have to go through them one by one again? this occurred on my IPad.

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Devices

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U

Hoping WHYY PBS 12 will pick it up

user_qnwewf

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12 hours ago

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U

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

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Nope, not that im aware of

lbiser

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12 hours ago

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U

Stream App Not Showing All DVR Recordings

Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H

Question

@XfinityPeterH no. Multiple hours on the phone, a tech visit, and nothing. All I'm told is that it is an app issue and no one does anything about the problem

lbiser

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12 hours ago

to the conversation:

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U

Stream App Not Showing All DVR Recordings

Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H

Question

Yep, several hours and a tech visit later and all they say is "there is no department that supports the app"

lbiser

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12 hours ago

to the conversation:

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U

Stream App Not Showing All DVR Recordings

Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H

Question

Unfortunately, our technicians no longer install coax for service into homes. It will be the homeowner's responsibility to have those coax put into place. However, we do have wireless boxes to watch your cable channels with, or you can always downloa

XfinityDuron

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12 hours ago

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xfinity now tech apointment

I have xfinity now prepaid service but I don't have a cable outlet installed in my apartment. After SEVERAL tries I was able to book an appointment with an xfinity technician but he was unable to complete the job because the work order he received was for external work only not internal. If am unabl

Question

Hey there user_l8dhao 👋 I appreciate you letting us know about the issues you're expanding with email on your iPhone! Have you attempted to remove your email account from the iPhone completely and adding it back fresh?

XfinitySeth

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12 hours ago

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U

Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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emails on iphone / ipad/ outlook

last week, my emails via comcast mails have disappeared from my iPhone, iPad, and outlook mail. I've reloaded the mail programs from iPhone and iPad to no avail. I've changed my password several times to no avail. I can get Comcast mail though infinity but not on my devices. What is going on and how

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Email

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