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Hello @user_2mfyib, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Dire
Payment Issues/Misinformation
Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept
Question
Something i find irratating....using the xfinity stream app....metvtoons IS visible but not on my cable channels
Metv Toons on Xfinity 1736
Hi. I had a question. I can't seem to find the answer on any of the Xfinity websites, so I'm going to ask it here. I just found out that Metv Toons, a channel I've been looking for with old cartoons is part of Xfinity's channel lineup (1736 in my area). However, big surprise, it's only available on
Question
@user_fas4d8 I asked about getting charged. This is the reply: That would be up to the tech to decide. Given it's a channel issue it shouldn't be charged as I can't think of anything you would be able to do to cause the issue. We only charge for a
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
I did not know that it was a forum violation. Do you want me to send this a different way?
Apple Watch Ultra3 Activation
The watch will not activate. When I try to add the IMEI it says it is not compatible with the network. Which is not correct. They added the watch then it disappeared. I have gone through 4 chat sessions. 2 calls with the business Xfinity Mobile Executive Resolutions,. I am still waiting for the IT t
Question
Internet
I have a new router but I'm still getting a weak signal and blinking white light
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Your Home Network
"Select a due date"- and this was under the flexible payment arrangements option
Payment Issues/Misinformation
Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept
Question
App states "if you choose a payment method now you can select a date as far out as Jan 7"which is what I did. Being provided different information afterwards is misleading/ falsified information on Xfinitys part.
Payment Issues/Misinformation
Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept
Question
I am recommending calling the FCC. I tried dealing with Xfinity customer support from the end of September to Thanksgiving (I spent over 20 hours doing this). At Thanksgiving, my brother told me how easy it was to solve a problem he was having with V
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
Question
I have provided screenshot of info provided on the app. It gave an initial extension dat of Jan 4th, however, I need a little more additional time so I went back in and it have a final extension date of Jan 7 which I selected. With taking those steps
Payment Issues/Misinformation
Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept
Question
That is our XB8. By default, the modem tries to find the best connection and does not split the 2.4ghz and 5ghz bands up. You can enable split bands and individually name the 2.4 and 5 connections by following these steps: 1. Log into the Xfinity App
2.4 mhz devices not connecting.
I just exchanged my modem. I connected everything and I am having an issue. Two devices, Blink and Ring, require 2.4 mhz wifi. Neither of those devices are not connecting to the new modem. Any help would be appreciated.
Question
deceptive emails
Why do you send pot email to existing customers like this: Your internet promotion ends on February 1, 2026, but we have a special offer for you. Our new internet plans provide more value than ever: WiFi equipment and Unlimited data included. No contract, no catch. Typically reserved for new custome
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Customer Service
Good afternoon comp-teacher I can assure you this is not the experience we want for you. You have reached the right team, and I will be more than happy to assist you. I will need some additional information. Please send us a direct chat message
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
Question
Not seeing any errors. the P?N is CGM4981COM
2.4 mhz devices not connecting.
I just exchanged my modem. I connected everything and I am having an issue. Two devices, Blink and Ring, require 2.4 mhz wifi. Neither of those devices are not connecting to the new modem. Any help would be appreciated.
Question
Hi there, @user_037 Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the troulbe you are having with needing to cancel your Peacock. Please be assured you reached the
Cancelling Free Peacock Premium Account
I need to cancel my free Peacock Premium Account or disconnect it from Peacock Account, as I have Premium plus.
Question
Hi user_qx6ic8. Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and we certainly do not want to lose you. Please note that the $1 movie offers are one of the rotating perks in the Xfinity Rewards program, but they a
$1 movie night
I’m a Platinum Rewards member here to ask why I didn’t receive the $1 Movie Night offer this month (August ‘25)?
Question
Is there an answer yet? I last heard I needed to wait until my yearly contract is up. Xfinity told me mine is now disconnected and it's not. Peacock keeps directing me to Xfinity. Can someone please help? I need my Peacock account to be separated.
Cancelling Free Peacock Premium Account
I need to cancel my free Peacock Premium Account or disconnect it from Peacock Account, as I have Premium plus.
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Accepted Solution
@user_dd5e5a Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and servic
Renewing the current plan for another year?
Hi, Is it possible to renew my current plan for another year? It's $40 for 150Mbs
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Accepted Solution
@user_khsrpo Thanks for reaching out to us you're not required to return the Xfinity remotes as we give those out to the customers free, so the only equipment you're required to return is Xfinity TV boxes or modems
How do I return an item not on my return list
I found an xfinity remote while rearranging, but it’s not on my return center to get a label. How do I get a prepaid label to return it?
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Accepted Solution
How do I return an item not on my return list
I found an xfinity remote while rearranging, but it’s not on my return center to get a label. How do I get a prepaid label to return it?
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Customer Service
I made a simple request to order my local TV channels from Xfinity. I wanted the 10 cable TV channels for stations like my local PBS, ABC, NBC, CBS, and so on. I wanted to access these channels through the Xfinity Stream app on my Apple TV and Smart
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How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
Question