Xfinity Community Forum

Changing Internet Plans

With the roommates moving out, my need for gig speed internet is no longer necessary. I was hoping with a change in my plan from 1gig to 300mbps, that I'd be saving money, but it seems that isn't much of a case. I've been told my original discount that I had applied will be discontinued, and when se

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Customer Service

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MrVXT You would typically want to forward each message independent of each other. Attempting to collab all of that into one message would typically cause some hiccups. Most email systems work in proprietary formats, so using an Outlook formatted file

XfinityThomasB

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5 hours ago

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How do I import .eml attachments to separate email messages?

I received an email message sent from Outlook with multiple attachments. When this message arrived in my Xfinity email each attachment was then named using the "subject.eml" Is there a way to import those attachments to separate email messages to my Xfinity email account?

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I apologize for the interruption in service @dgshand while the XFINITY Status Center is the best place for updates. https://www.xfinity.com/support/statusWe would be happy to review the account Please send us a DM with your full name and addres

XfinityJoe

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5 hours ago

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Daily Outages - How Much Longer?

We've experienced daily outages in ZIP code 48009 (Birmingham, MI) over the last 2 weeks (every business day), to "enhance the network." Can someone in the know please advise how much longer these enhancements are going to take? Thank you

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I had an engineer do this already. And it still didn't make a difference.

tedbear13

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5 hours ago

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Xfinity Stream App not working

Has anyone noticed that Xfinity Stream app no longer works behind a router. I have a Xfinity Cable Modem and Meraki Firewall behind it. All I know since Feb 9th. I have not been able to use Xfinity Stream on my Roku devices, computer, or Tablets. I can only use them if I connect directly to the Xfin

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I AM the original sender... I emailed myself from an Outlook instance. Granted, I DID try to send a group of email messages in one "forwarded" email. If there's no other solution than saving to a text file I should still have the origina

MrVXT

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5 hours ago

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How do I import .eml attachments to separate email messages?

I received an email message sent from Outlook with multiple attachments. When this message arrived in my Xfinity email each attachment was then named using the "subject.eml" Is there a way to import those attachments to separate email messages to my Xfinity email account?

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mlw117 Yay! Happy to hear that everything was sorted out. Sometimes a quick reinstallation of the app does the trick, that is generally what we would always recommend.

XfinityThomasB

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5 hours ago

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Recordings not appearing in xfinity stream app

Last week all scheduled recordings showed up on both the cable box and xfinity stream app. What has changed? I have reinstalled the app on my iPad. I reset the cable box. How do you fix this?

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@user_nixfiu I have a link that walks you through the steps of updating your payment method. Give it a try and let us know if this resolves your concerns. https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments

XfinityKei

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5 hours ago

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U

Change Debit Card Number [Edited]

Change debit card number

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Line down

The connection line to my home is down but still connected. I need a technician to rehang it

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Customer Service

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Do i have to log in to make changes comong up on the 20th What changes are those? If you got an "update now or lose your service message", it's most likely a scam.

BruceW

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5 hours ago

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New security

Do i have to log in to make changes comong up on the 20th

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@mwu0497 We want to thank you for reaching out on the Community Forum for support with your cancellation issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service ne

XfinityThomasC

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5 hours ago

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M

No cancellation confirmation/ticket

Hi, I talked to an agent and canceled services about a week ago but there's no pending ticket in my account or any confirmation via email. We just got a bill today so I checked our account and it doesn't look like anything's been adjusted. We also never got additional information on how to return th

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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Daily Outages - How Much Longer?

We've experienced daily outages in ZIP code 48009 (Birmingham, MI) over the last 2 weeks (every business day), to "enhance the network." Can someone in the know please advise how much longer these enhancements are going to take? Thank you

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@Pangdervang Were you able to find any outage info on that site or in the app ?

EG

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5 hours ago

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Internet

Why is my internet not working??

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Change Debit Card Number [Edited]

Change debit card number

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Billing

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@user_xx19j3 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conv

EG

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5 hours ago

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2gig upgrade

Hi, I upgraded to 2Gig Internet plan recently. However, the speed test results seem to indicate I still have the previous speed tier (1.2Gig down and 40Mb up). Was my service provisioned properly? I'm using UniFi UCI as the cable modem and UniFi UDM Pro as the router. Thank you!

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Hi @user_j8qpi6 I'm glad we were able to assist with your request via live chat. Don't hesitate to create a new post if anything else comes up! We're available for employee support 7 days a week over Xfinity Forums between 6am - 1am ET. Have a great

XfinityAbel

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5 hours ago

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Cancel Internet Service

I no longer need my Xfinity Wifi Service.

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MrVXT A .EML file is just a plain text file that encodes a native email into a usable form in that interface. It sounds like that was saved and attached to the message, but that is technically usable through that form of transmission. I would recomme

XfinityThomasB

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5 hours ago

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How do I import .eml attachments to separate email messages?

I received an email message sent from Outlook with multiple attachments. When this message arrived in my Xfinity email each attachment was then named using the "subject.eml" Is there a way to import those attachments to separate email messages to my Xfinity email account?

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Hi there! Happy that you will be taking Xfinity with you to your new home! Moving to a new place can be stressful enough, so we want to help make transitioning your services as seamless as possible! In order to assist you with your transition

XfinityMelinda

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5 hours ago

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Moving to an apartment with a bulk internet plan

Hi, I'm a current Xfinity user and moving to a new apartment next week, providing bulk Xfinity internet service. I heard that I need to request a new modem, return my old one, and switch my account over to the property-provided service. When I talked to an Xfinity agent, he said the specific unit I

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@user_occg5f @XfinityJeniece Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the

EG

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5 hours ago

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WiFi Connection to Desktop Drops Intermittently

After receiving a new Xfinity modem, for some reason the WiFi connection to my desktop PC drops intermittently. I can be working for several hours with no issue, and then all of a sudden the WiFi connection drops. I cannot just reconnect to the network, and I have to reboot the PC in order to connec

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You don't need an email. Instead, log in to https://xfinityconnect.email.comcast.net/emailMigration. If the account you logged in with is ready to be migrated, that page will say: You're invited to upgrade your email account to Yahoo Mail ... If

BruceW

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5 hours ago

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Yahoo Move Notification Check

I recently found out about the move of Comcast.net to Yahoo.com. I am very concerned that I may have missed or overlooked the notification messages to Accept Terms. I want to Accept Terms and I hope I still can. My questions are : 1) What is the Subject of the email notification (presumably predeter

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user_wdgpqy Thank you for reaching out to us! Internet is a very important to have. Here is a good link to start with https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting If you continue to have any other issues or que

XfinityKam

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5 hours ago

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My internet is not working

My internet is snow walking

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