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Well the month I wanted to see was December 2025, which is more than 12 months before. From reviewing data usage warning emails, I found I did not exceed the cap in December 2024, so I was eligible for a courtesy month for December 2025, but I was b
Why am I being denied a courtesy month, which is due to me according to my agreement?
I exceeded the data cap in Dec 2025, for the first time in over 12 months. The Usage page message changed to "You have just used your courtesy month". I was billed for the data overage in full in February, despite chatting with a customer service rep before the autopay was processed and being assure
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@user_5s732o Not sure if the Bahamas was a bad spot or they many agents or even Xfinity support people here did something to my account, but it worked fine in Grand Cayman and in Mexico
Lots of conflicting information on Premium Unlimited and International Service and data
I received an email about an upgrade to Premium Unlimited. It said when I clicked on the link that calls and texts were free in 215+ countries. It also said that Premium Unlimited came with 10 GB of international data per billing cycle so no Travel Pass required under that limit https://www.xfinity.
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Hello user_6nraud, thank you for your post. We are here to assist you. You do have a few options, that I can communicate with you. If you would, send our team a direct message with your full name, the name listed on the account (if different), and th
$400 Device Credit Not Applied – Xfinity Mobile Promotion (December 2025
I went to the xfinity store for nee Iphone 17 pro max. The employee promised to me that I will get 400$ discount and I only have to pay 21$ monthly for contract 3 years. However, I have to pay 31$ for a device. That is unreasonable, I called to xfinity support and they said I was not eligible. That
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@user_4flpe6 Thanks for adding a post to the community. We're happy to help. Can you explain what happens when you call in, and why the store wasn't able to help? We have the same tools as those teams to assist.
Billing
Consistently being overcharged for a phone I never received. This has been going on now for several months in spite of repeated phone calls and a trip to a local Xfinity store where I was told they could not help me. This issue needs to be resolved a/s/a/p
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@XfinitySara Thank you for the info, I'll have time next week to drop them off at the UPS Store then.
Sent 2 Modems and More Issues
Hello, I recently upgraded my internet service that comes with Peacock Premium and Disney+Hulu. Here are my current issues: Sent 2 XFI modems, how do I send the extra and old modem back? I activated new XFI modem on the app, my account shows pending activation (is this modem specific?) Unable to cre
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Hey there user_wwbhu2 👋 Sorry to hear about that interruption that impacted your area, but glad to hear everything is back online! We always want you to be alerted up-to-the-minute on the status of your services, so don't forget you can always get t
I didn't get notification when our outage was resolved
I didn't get a notification when my outage was resolved even though I left my phone number. I tried to ask on a chat but got disconnected
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Hi there, @fearlessvoicee! Thank you for signing up for our service! We can check on your account to see if you are eligible for the XB10 modem. This is based on the speeds offered in your area. The FDX (symmetrical upload and download speeds) of 500
XB10 modem
I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.
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user_zgw92u Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
The most expensive xfinity lie of 2025
I switched from my previous internet provider and cell phone carrier in 2025, i also got a home phone installed and referred my sister to get the same. Multiple lines, and gig speed internet and a kickback was promoted and promised that i would receive a $500 mastercard gift card and also a referral
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So far these Xfinity customers have logged this issue to the forum user_ekwy9z (me) JPhockey another customer I am encouraging to communicate These Xfinity resources have responded Shawn Jon AllyssaA Natalie At WTTW, Jake [Edited: "Personal Informa
Frequent short sound drops and picture freezes in cable TV
lasts a few seconds - backing up shows that the loss is captures in the VCR. Mostly this is affecting WTTW 925. I've replaced coax and splitter. Signal strength is good per Xfinity. Happened 12 times during a one-hour show. Didn't happen at all on another channel.
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@XfinityRaul we recently restarted our Xfinity service I was wondering if it’s possible if you could help me check and see if you could ship one XB10 to me as well as I keep a lot of devices connected in my house I am willing to switch plans if nece
XB10 modem
I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.
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I didn't get notification when our outage was resolved
I didn't get a notification when my outage was resolved even though I left my phone number. I tried to ask on a chat but got disconnected
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Customer Service
@user_l81f2u Thanks for adding a post to the community. We know relying on service is vital. Have you checked to see if there are any service interruptions in the area with our status page here https://www.xfinity.com/support/articles/check-service-o
Technical problems
I paid my xfinity now bill on Sunday and my internet has not been working for the past 4 days I’m aggravated because I been in this house not being able to use anything I just want my internet back on
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I need to speak to Xfinity representative. Thank you.
Need help
Too many outages. It's affecting my job. I have to report to the office now. I need to speak to an Xfinity representative to get some information to submit to my employer. They need this before I can return home to work. I will cancel my service if I do not get a responce.
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@user_gru95l you're welcome. I'm monitoring for a few other customers as well, and have a reminder to check back with you here also once there is an update.
Pending order on my account that has already been processed, but shows pending keeping from activating Hulu and Disney+. Please clear it
Pending order on my account that has already been processed, but shows pending keeping from activating Hulu and Disney+. Please clear it
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I direct messaged my details to XFINITYNatalie and added the following information: FYI, a colleague mentioned the same experience. I will encourage them to also report on the forum. Jake [Edited: "Personal Information"] at WTTW has responded: "I a
Frequent short sound drops and picture freezes in cable TV
lasts a few seconds - backing up shows that the loss is captures in the VCR. Mostly this is affecting WTTW 925. I've replaced coax and splitter. Signal strength is good per Xfinity. Happened 12 times during a one-hour show. Didn't happen at all on another channel.
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Hi @user_7eoejq, thanks for reaching out on our Xfinity Forums Community page. I'd like to do everything we can to assist with this Xfinity Mobile issue. Please send a direct message including your full name and service address, and we can get starte
Xfinity mobile HELP Discarded like trash after 9 loyal years
Formal Complaint Regarding Xfinity Mobile Service and Billing** I am writing as a loyal customer of Xfinity Mobile for the past nine years, holding Platinum status and having purchased multiple devices through your service. Over the past few months, I have experienced a deeply frustrating and unacce
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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Is anyone in gonna give a straight answer? From xfinity, why we can't access our own accounts that we set up with you years and years ago. Now you want us to use Yahoo. Kick us out they give you commercials. Every [Edited: "Profanity"] 30 seconds. Okay, we didn't ask for that. And when you ask for n
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