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Xfinity Messed up My Internet Account
A rogue agent at xFinity signed me up for 2 mobile phone lines which I did NOT order. They have since removed the mobile account but they have not removed the credit card on auto payment connected to that account. I can't remove this credit card myself because it would not let me, because I got an e
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Plan
Modem provisioning issue and speed mismatch
ever since i upgraded my plan to the highest tier i have been noticing issues and it seems like customer service and the techs don't really understand. When i upgraded the website showed symmetrical speeds of 2000Mbps then after i upgraded i was sent the attached summary, which clearly states those
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Your Home Network
Hi there, @user_vuti73 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry to hear about your experience. Please be assured you reached the right person to assist you
Horrible customer service
Called about an outage for internet only to be cursed out and hung up on by a customer service representative. Guess it's time to switch providers.
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Horrible customer service
Called about an outage for internet only to be cursed out and hung up on by a customer service representative. Guess it's time to switch providers.
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Customer Service
03062 Error on certain channels
I am unable to get ESPN, ESPN2, and MLB channel to work. There may be other channels too. Most channels are working fine though. Getting the Trouble Connecting message with XRE-03062 message. Thoughts?
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Channels and Programming
This is today's values Channel ID Lock Status Modulation Frequency (MHz) Power (dBmV) SNR/MER (dB) Corrected Uncorrectables 13 Locked 256QAM 507 2.8 40.4 0 0
Daily intermittent issues - Xfinity says everything is fine
Hello - I am having daily issues with my service being unstable. I've been trying to troubleshoot with Claude and ChatGPT and this is their diagnosis. "My modem is showing repeated T3 upstream ranging timeouts, Lost MDD errors, and the CMTS is commanding upstream power that exceeds my modem's transm
Question
Things have slightly improved, but the pattern is modem resets and things are stable an then slowly degrade. The original log values are the modem is an Arris Surfboard S34 Channel ID Lock Status Modulation Frequenc
Daily intermittent issues - Xfinity says everything is fine
Hello - I am having daily issues with my service being unstable. I've been trying to troubleshoot with Claude and ChatGPT and this is their diagnosis. "My modem is showing repeated T3 upstream ranging timeouts, Lost MDD errors, and the CMTS is commanding upstream power that exceeds my modem's transm
Question
Thank you for reaching out @user_leujrs Have you checked your final billing statement? If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history
Current bill
Our current bill is significantly higher than expected as we have stopped to services. Why the large bill?
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Current bill
Our current bill is significantly higher than expected as we have stopped to services. Why the large bill?
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Customer Service
@user_wvovaq We apologize for any inconvenience, unfortunately customers can add the incorrect number to their accounts on accident or cell number get refiltered. But if you have not actually received a collection notification that shows you
Text message received Acc handed over. It's a brand new account.
As discussed with Noella at the store - Fonderen Houston TX: The collections notice you received as far as I know does not make sense as your account is brand new and currently active, along with the fact that you’ve never had Xfinity service before. If you’ve gotten your phone number fairly recentl
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Service Disconnected
Recently I had my wallet stolen and my bank account compromised. Without any notice XFINITY shut my service off and didn’t even contact me regarding my bill. I have documentation stating that the returned payment was due to theft issue. I am asking for reinstatement of service due to unfortunate the
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Customer Service
Good day, I am most certainly not contacting any collections agency concerning this matter. The onus rest upon Xfinity as a Business to ensure that data sold / handed to such entities are 100% accurate. Why must I as an Xfinity client contact
Text message received Acc handed over. It's a brand new account.
As discussed with Noella at the store - Fonderen Houston TX: The collections notice you received as far as I know does not make sense as your account is brand new and currently active, along with the fact that you’ve never had Xfinity service before. If you’ve gotten your phone number fairly recentl
Question
Hello! Thank you for reaching out. We are sorry to hear that you're having issues with the Home App. Are you seeing an error when trying to use the Home App? We also see your Direct Messages. In the future, please wait to be invited to send us a DM,
Xfinity home app not connecting
I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still
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user_srnhr4 Hi there! Based on what you've described, it actually sounds like the contact issue may be related to how your contacts were being synced on the iPhone rather than the email migration itself. A few questions that may
all recent contacts missing after migrating to yahoo
Hello, I migrated to yahoo mail and all was well. I then had trouble sending text message from my iphone to my new email (I was using ...@comcast.net. I read somwhere to delete the comcsat email account from my phone which I did..... I was then able to get my email messages. However, since I did tha
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Lawn Repair
Comcast routed cables through my yard and the 3 places are not coming back.
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Customer Service
Hi there, @mardukes Thank you for taking the time to reach out to us here on Xfinity Forums. Yes, Xfinity still supports desktop personal computers for managing your account, viewing equipment, and using email. The 400 Error ("Request Header Or Cook
XfinityRichard
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does xfinity still support personal computers?
every new page requires re-login many links yield 400 error -- Request Header Or Cookie Too Large other links direct one to download one of the mobile apps instructions don't match reality trying to find my equipment list says to log into account and it takes you to a DEVICES page no it doesn't this
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