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I receievd a call today from this same number out of the blue.. They seemed to know I have been in contact with Xfinity with specific information about requests made earlier in the day. They offered a $30 credit because "it was someone's birthday and
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
Question
user_tjpvzm Hello, are you still having issues making calls on your mobile phone?
Can’t make phone calls Xfinity mobile
I switched from Verizon to Xfinity mobile a week ago. Phone was working fine, then all of a sudden I couldn’t make or receive calls. I can still text. I chatted with assistant no help what so ever. I called from husband’s phone, spoke with a rep for an hour, could not resolve. She said she would cal
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user_g5ql97 - Our team is here to help! Let's chat and work together towards a resolution. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.
Service
I have called many agents I was promised 50% bill credit if I made 50% of the payment I made the payment with the same agent that promised me the credit and she stated it would be credited within 24 hours when I called several more times no one could fine a record of it then I called again this time
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Accepted Solution
@user_e8a2c0 Thanks for adding a post to the community. That is a good question, and we appreciate you asking before jumping in to any changes on the connection. If you're able to unscrew the coax cable, that is okay just be sure not to remove anythi
Re-Siding home addition
I am having my home's addition re-sided in the near future. The cable wire comes in through the addition. Is it okay to unscrew the wire that goes into house so the contractor can renovate, then have an xfinity technician come back to reinstall wire from outside to inside again? Not sure what the pr
Question
Need more information from Jon
Service
I have called many agents I was promised 50% bill credit if I made 50% of the payment I made the payment with the same agent that promised me the credit and she stated it would be credited within 24 hours when I called several more times no one could fine a record of it then I called again this time
Question
@user_j4ju01 thanks for taking the time to post on our Xfinity Community Forums page. Have you tried a factory reset on your Xfinity remote. The information on a factory reset can be found in our article Pair, program, and factory reset your Xfinity
Remote
My remote just all of sudden stop working with my TV . It won’t allow me to change channels or adjust volume. The lights on remote are just flashing red . Changed batteries and lights are green but when trying to speak into remote to program. Lights go back red
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Exporting to Excel
I have a long list of email addresses in the To: box of an email. I would like to export that list into Excel. I do all my email through the Comcast website.
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Accepted Solution
Re-Siding home addition
I am having my home's addition re-sided in the near future. The cable wire comes in through the addition. Is it okay to unscrew the wire that goes into house so the contractor can renovate, then have an xfinity technician come back to reinstall wire from outside to inside again? Not sure what the pr
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Customer Service
@XfinityMarshante done, thank you
Corporate Escalation
I need to speak to someone about opening an investigation against at least two employees. #1 My services were disconnected without my permission or signing for consent. This action cost me a full day of wages because the call center agents couldn’t turn it back on. It took two store visits and a cal
Question
user_xb62og Hi there! Thanks for using our Forums and for taking the time to reach us. I understand you are having issues making a payment and we are here to help you through this. Are you getting an error message when you are on the website or throu
Have to pay in person
I have been trying to get this fixed for 5 months I can't pay online I call the customer service they give me a link to pay online which I can't not with the app and when I go to the store I can't use a card have to pay in cash it's really frustrating
Question
We can take a look into this further. I will need some additional information to better assist. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon l
Service
I have called many agents I was promised 50% bill credit if I made 50% of the payment I made the payment with the same agent that promised me the credit and she stated it would be credited within 24 hours when I called several more times no one could fine a record of it then I called again this time
Question
Remote
My remote just all of sudden stop working with my TV . It won’t allow me to change channels or adjust volume. The lights on remote are just flashing red . Changed batteries and lights are green but when trying to speak into remote to program. Lights go back red
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Customer Service
@XfinityJon no I was tole it was a promotional credit to help me pay my bill
Service
I have called many agents I was promised 50% bill credit if I made 50% of the payment I made the payment with the same agent that promised me the credit and she stated it would be credited within 24 hours when I called several more times no one could fine a record of it then I called again this time
Question
Hello @likeitisteller and thanks for posting on our Xfinity Community forums. Thanks for sharing your experience, that does sound frustrating. Browser-based apps can sometimes behave inconsistently, especially with multiple logins or cached se
Crazy Login Behavior
Yesterday on my Mac Monterey, I tried to access the Comcast account to view my email. I have two addresses. One of my email addresses wouldn't take. It kept reverting to the page where I had to keep entering my user ID. I closed the tab and opened a new one. Then I learned that one had to log out of
Question
No I was told it was promotion credit to help with my bill which was like 900 and something
Service
I have called many agents I was promised 50% bill credit if I made 50% of the payment I made the payment with the same agent that promised me the credit and she stated it would be credited within 24 hours when I called several more times no one could fine a record of it then I called again this time
Question
Just had a technician come out (after calling customer service and telling them the problem) and he replaced my Xumo box and the closed caption issue stopped. He shared there isn't anything they can do to troubleshoot the issue other than replace it
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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yes, me too. I hate the yahoo email experience.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hello, I am having the same issue, but I am having problems able finding the "Direct Message" button. Can somebody help? Thanks,
tmunari
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New customer, can't view account details
I signed up for service a few hours ago and reached the confirmation page. When attempting to sign in afterward, I'm able to get in, but I can't view any account details. Attempting to do so results in the error: Something unexpected happened. Try refreshing the page. If the problem persists, please
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