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Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
Received 1300 Mbps Upgrade Offer, But Account Only Shows 'Fast' (500 Mbps)
Hi, I am hoping to get some clarification about my internet plan. I received a letter stating that my community is now under a bulk agreement and that I could upgrade my speeds to 1300 Mbps for an additional ten dollars per month. From what I understand, upgraded areas should receive speeds around 1
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Customer Service
I did per the instructions, no change. I've about had it with Xfinity!
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
I sent a direct message, but the response has been painfully slow to nonexistent. I’m extremely frustrated with Xfinity, so I’ve gone ahead and submitted a formal complaint to the FCC.
Complaint Regarding Unreasonable Service Denial by Xfinity Mobile
I am filing a complaint against Xfinity Mobile regarding an unreasonable denial of mobile service, despite my account being active and fully paid for. I have an active mobile service with Xfinity Mobile, paid monthly on a prepaid basis along with a device installment plan. My primary phone recently
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Seasonal Convenience plan
Tried three times to set up seasonal convenient plan . The site will not download . Wheel just keeps turning until it times out . Please advise
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Customer Service
Hello @user_3lljqs, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still needing help with this concern?
order confirmation
I received an order number but not a confirmation email for a new phone and line I ordered through the Xfinity app.
Question
user_75q6k7 Please follow these instructions to clear your cache and cookies and let me know if the issue persists.Open Chrome and click the three-dot menu icon in the top-right corner.Hover over "More tools" and select "Clear browsing data..." or go
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
I tried on another browser, same results
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
The issue is with cable boxes. If I stream it on the Xfinity stream app Fox News channel works. It seems like everyone’s having this issue. How long is it gonna take for Xfinity to create a ticket and fix the issue!?
Fox News not viewable on Xfinity Streaming
why is fox news not available on xfinity streaming? All other channels work just fine!
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Chrome, I haven't tried another but everything else is working on my computer
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
user_75q6k7 Thank you for clarifying that :). What browser are you using? Have you tried using a different browser to see if the option to send a DM shows up for you?
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
That's what I said earlier, it's just spinning
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
user_75q6k7 After logging into the community forum, what do you see in the upper right corner of your screen? Do you see the bell icon for your notifications? The Chat icon should be right next to your notifications.
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
Same issues !! It gets stuck on a commercial and keeps replaying and can’t get itself out, so I have to exit the channel and reenter ! And then will go to that black screen with the dots loading smh.. for all that we pay yes terrible!!
Xfinity app freezes after comerical
While using Xfinity app on Samsung TV when a commercial ends it does not go back to the program. It happens mostly on Fox News. Message states trying to reconnect. My neighbors have the same trouble with Xfinity app. As a group we are looking at dropping Xfinity TV and going with another streaming s
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user_1oz7x8 - Thank you for sharing the troubleshooting steps you've tried, and for reaching out to us here for help. You've reached the right team. If you could please send a direct chat message with your full name and complete service address
Offline support
My internet service goes offline about every other day for the last 10 days. I must unplug the xfinity router, wait, plug it back in and wait 5 minutes until service is restored in few minutes. I’ve checked connections, all are tight. Checked power supply and it’s fine. Not sure what else I can do.
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Originally I suggested that I may get a WiFi router and use the Xfinity gateway as a bridge. You mentioned that the Xfinity gateways are weak and I thought by that I would be better off getting a good quality gateway instead of adding a WiFi router
Weak Router
I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes
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Greetings, @user_tmzbgl! I apologize that the Seasonal website is giving you a hard time. We love that you can set that up on your end now to make things easy with your travels! We can assist you with setting it up here since that will not process fo
XfinityRay
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Seasonal Convenience plan
Tried three times to set up seasonal convenient plan . The site will not download . Wheel just keeps turning until it times out . Please advise
Question