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@stamk0328 Thanks for the reply! I'm sorry you're in the same mess. Let me know if you get anywhere with Xfinity Mobile support. I called in and was connected with the cancellation department (aka retention dept, maybe?) and they told me they would
Device credits not being applied after trade-in
I traded in an iPhone for an iPhone 17 a few months ago. The trade-in was accepted and the device credits were successful applying to the account each month. Suddenly, after a few months, they stopped applying and my bill jumped up. The customer service rep said that the line was not on an eligible
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Speed does not match the plan
While I am paying for gig speed I have yet to see it on the speed test site. Yes I am using wired devices not WIFI to run the test. Also my owned modem was upgraded to the recommended by Xfinity ( Arris Surfboard S33) is showing critical error's. 02/19/2026 17:18:15 Critical Config File Rejected due
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Customer Service
Internet para RV
Recientemente me mudé a una RV temporalmente está mi casa en construcción hay una manera de tener internet en mi RV? Necesito el cable coaxial!
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Customer Service
Construction Services Dry Utilities
Need to set up dry utilities for future connections for new development. How can I contact construction services department?
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Customer Service
Loyalty Discount Credit Email from Xfinity
Just got an email today from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 6, 2026. However, to thank you for being an Xfinity customer, we'
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Billing
The purpose of our forums is to share information on ways to resolve issues that would help the community members. Providing us with power levels on the modem along with troubleshooting tips you've taken assist the other folks in determining a resolu
Constant outages and no way to reach support or a live representative
I have been with a Comcast account now for 6 weeks and it is gone down at least eight times in that time frame. When I call to request assistance with this or even an answer as to why this continues to happen the AI bot that are we are forced to use continues to disconnect the call as no one can hel
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Recursive UI Loop on Unsubscribed/Unauthorized Channels - Logic Failure
I am reporting a persistent Software Logic Bug on my X1 box. When accidentally tuning to an unsubscribed channel, the system enters an infinite authorization loop. The Bug: Instead of providing a single 'Unauthorized' message with an automatic return to the previous channel, the UI immediately re-tr
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X1
user_qg8zfe That does sound frustrating, and we appreciate you stopping in for help with these disconnects. If you are still having issues, I would appreciate the chance to take a closer look at your connection to see what may be the cause for you. I
Internet keeps dropping
Every 10-30 minutes over the past 5 hours, my internet connection drops. It stays disconnected for a few minutes and then comes back online. The xfinity app always says everything is fine and there are no service outages in my area, yet all my devices disconnect and the internet is clearly gone. The
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Hi, Yes, all of the previously unavailable options are now back. Thank you.
Bridge Mode missing on XB7
The option for Bridge Mode no longer shows on my XB7. Also missing are the sub menus under "Gateway" Looking at the forums, this seems to be an issue with firmware. When will this be corrected? What "non destructive" steps can I take to remediate this since I need to setup my own router.
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How to hook up Gateway for internet
Hooked Gateway to one tv but can't get anything on 2nd tv
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Your Home Network
Broken coaxial cable
A technician came to my house to troubleshoot our slow WiFi. He said the coaxial cable was damaged. Is that something Xfinity can replace? Or should I hire an electrician?
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Your Home Network
This is 100% of cop out. You forum members never read are frustration.
Constant outages and no way to reach support or a live representative
I have been with a Comcast account now for 6 weeks and it is gone down at least eight times in that time frame. When I call to request assistance with this or even an answer as to why this continues to happen the AI bot that are we are forced to use continues to disconnect the call as no one can hel
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These articles may be helpful in trying to troubleshoot. Turn your access to third-party email programs on or off in Xfinity Email Switch your Xfinity Email from POP to IMAP on Microsoft Outlook Set up your Xfinity Email address
Outlook 365 Email not connecting to Comcast Email servers
Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?
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Naven Thank you so much for reaching out for help with the damage claim being closed with our reason for you. I would be more than happy to help look into the previous tickets for you and help with the next steps if needed. If you could send our team
Multiple tries at a Damage Claim being cancelled without resolution
At the beginning of January, a technician came to my house to fix an issue that the whole neighborhood was having. It didn't have anything to do with my house, but when they were working on their lines, they cut my invisible dog fence in multiple places. I had to pay $380 dollars for the company to
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We will always reply as quickly as possible to your messages, @user_l89vb2. We are speaking with you in direct message. We are not an instant chat as you may be used to. Our team is able to stay with you over time without starting over to ensure your
Wifi network constantly drops. [Edited]
[Edited: "Solicitation"] I have been an Xfinity customer for years - problems throughout. Over the last couple of months, my internet has become basically unusable. It started with the internet randomly dropping for a minute or two at a time, maybe a dozen or so times a day. I called to have it chec
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Construction Services Dry Utilities
Need to set up dry utilities for future connections for new development. How can I contact construction services department?
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