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user_0wnq7u Hello, did our team fix the downed lines?.   

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Storm knocked lines off house

Hello, I'm in need of some help. We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker re

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@user_o8re8a Yeah, and they would only be able to ensure the modem can connect to a phone successfully. Which it does in this case, that is what they'd be responsible for. A tech testing further to identify the cause would be going above and beyond.

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Phone

Hey everyone I’m new to Xfinity .i just got a land line phone install and I can’t get it to work with all phones.i plug router into wall jack and it sends ever thing to voicemail i am trying to set this up for my 91 year old aunt any help would be greatly appreciate. Thanks Larry

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Thanks for that, we found the account. To be transparent and save your valuable weekend time: We only have access to the same offers you see for your account. We're a front line team here on the forums when it comes to promotions, and do not have any

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Billing Help: Requesting 1GB Rate Match for Existing Customer

Hello, I am a long-time Xfinity customer. My previous 1GB internet rate was $50/month, and my bill just went up. I spoke with phone support and they only offered me a $65 rate, but I see the $50 for 5 years promotion is still active for my area. I would like assistance from an official digital care

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And I assume there would be a charge to have someone out even thought it’s only been a week since install

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Phone

Hey everyone I’m new to Xfinity .i just got a land line phone install and I can’t get it to work with all phones.i plug router into wall jack and it sends ever thing to voicemail i am trying to set this up for my 91 year old aunt any help would be greatly appreciate. Thanks Larry

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how to download emails

I'm apprehensive about switching my comcast email to yahoo. How can I backup my email before making the switch?

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Hi there user_ovrbed, thanks for reaching here on the community forums! I can completely understand wanting to find a new rate with that jump to everyday pricing. One of the quickest ways to check for available promotions for your account is through

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Loyalty pricing availability

My 2-year promotion recently expired and my internet-only rate increased from $60 to $114/month for 1.2 Gbps service. I own my equipment and would prefer to remain on Gig-class service because I work from home, use video conferencing, and regularly transfer large files through cloud services while o

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@user_o8re8a The service works, so from there you'd want to focus on the wiring. Causes for it not working can be feedback from wrong connections or bad cables, to lines that don't match what is needed. The main suggestion is to use a base with satel

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Phone

Hey everyone I’m new to Xfinity .i just got a land line phone install and I can’t get it to work with all phones.i plug router into wall jack and it sends ever thing to voicemail i am trying to set this up for my 91 year old aunt any help would be greatly appreciate. Thanks Larry

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Thank you.  I created the direct message as you recommended.

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Emails being throttled and eventually time out. Why is this happening and how to fix?

Our church uses Outlook thru GoDaddy. Each week we send out an email to our 135 members. Frequently, but not always, the nineteen comcast.net emails are returned. I submitted the IP Block form and am told our IP address is not being blocked. Our DKIM, SPF, Mx, and DMARC records appear to be correct.

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Loyalty pricing availability

My 2-year promotion recently expired and my internet-only rate increased from $60 to $114/month for 1.2 Gbps service. I own my equipment and would prefer to remain on Gig-class service because I work from home, use video conferencing, and regularly transfer large files through cloud services while o

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I am still confused this house had Verizon home line and that was …it Verizon doing away with it  so I came to Xfinity.the phone did work in all rooms when with Verizon. so I would think it meets all requirements do I need to unhook Verizon lin

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Phone

Hey everyone I’m new to Xfinity .i just got a land line phone install and I can’t get it to work with all phones.i plug router into wall jack and it sends ever thing to voicemail i am trying to set this up for my 91 year old aunt any help would be greatly appreciate. Thanks Larry

Question

@PitBoss59​ This is the node, with a current *AVERAGE* of 20% packet loss, that has spiked immediate windows of over 30-50%.

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Intermittent Packet Loss on irregular basis

The past few years, my household occasionally had intermittent, irregular packet loss. We had techs come out and check signals, cables and splitters. Upon using applications like PingPlotter to see where the loss was happening, it was always the routing through Xfinity servers. The problems randomly

Question

Hello @user_uqpdm7 thank you for reaching out on our community forum. I would be happy to look over the account and see what date that cancellation was processed and make sure that everything is corrected. Please send us a direct message with your f

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Incorrect final bill after May 6 cancellation — phone support unable to resolve

I called Xfinity on May 6, 2026 and requested that my service be canceled immediately. However, my account apparently remained active in Xfinity's system after that date, and I continued to be billed. A $74 payment was subsequently charged despite the cancellation. When I contacted Xfinity, I was in

Question

So far Xfinity has claimed that the node was degraded, and that repairs/maintenance was going to fix it. However we're still experiencing packet loss on a different server than the one listed in the original image...

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Intermittent Packet Loss on irregular basis

The past few years, my household occasionally had intermittent, irregular packet loss. We had techs come out and check signals, cables and splitters. Upon using applications like PingPlotter to see where the loss was happening, it was always the routing through Xfinity servers. The problems randomly

Question

user_qkgyv3 There would be no way for us to make that two-week construction work happen any sooner as that would be out of hands. Do you already have an account created?   

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Construction

I am in a new build and planned my move around when services would be available. We are moving in this weekend and I work from home. The home is pre-wired for cable but the technician had trouble finding the line that comes from the street. He advised construction was needed. That's fine except it's

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Hello user_q64qgh, thank you for reaching out. We appreciate your time, and I will be more than happy to review options and see what we have for you. To do this, I will need some account information best kept private.  Please send us a direct me

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Internet bill increased from $50 to $70 — looking for loyalty pricing

My internet bill recently increased from $50 to $70 per month. I currently have 500 Mbps internet service, own my modem, and have been an Xfinity customer since 2018. I would like to review any existing-customer, loyalty, retention, or promotional offers available on my account that could reduce my

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Hours spent on phone, no resolution.

My internet goes down often, even after a tech changed the cable line and the service started temporarily working again. For example, it was disconnected for 1 hour today. Prior to this, there was an xfinity outage in my area, and the internet speeds slowed to a crawl before the technician. I told t

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user_dwjsbr  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.  Here are the detailed steps to direct message us:  &bul

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customer service -Need someone to actually be helpful

I'm trying to get new Xfinity Internet service installed for my elderly parents. Their home needs a technician visit because we have not been able to activate the service ourselves. We need a tech to run the line from the power pole to the house which we cannot do. Unfortunately, we've now had three

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One year anniversary of this thread and I am still seeing responses. Pretty crazy eh?

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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We're glad we were able to assist @user_3qx80v! Thanks for letting us know that your activation is sorted, and I hope you enjoy the programming you now have access to! We're here 7 days a week from 6am to 1am ET for any future questions or conc

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We’re sorry, your account isn’t eligible for this Peacock offer

I signed up for new service with the promise of 2 years of Peacock Premium; when I choose the activate option it first said there's a problem, and now says "We’re sorry, your account isn’t eligible for this Peacock offer". This was included in my signup offer, is this a bait and switch?

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Hashim_R  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.  Here are the detailed steps to direct message us:  •

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False one time charge

I moved to a new address around Aug 23. On that day I also turned on a new Xfinity wifi plan for the new address and got an Xfinity router delivered to me. I opened the package and put it all together myself. Not a single professional or service man entered my apartment. I called services to confirm

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