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Setting up an online account with already used phone number
I've contacted chat individuals and spoken to a specialized team to simply help set up an account online for service that I have. I have spend at least 2 hours in total on chat/phone. The problem is that, when I try to set up an account online, the system informs me that my phone number is already b
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Customer Service
need new line installed from street pole to my house
My existing underground line is a temporary line that maybe 10yrs ago was never replaced with a permanent one so I subsequently just buried it myself. I think the line at some point got nicked and for some time now my service intermittently is interrupted. I recently replaced the modem, no improveme
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Customer Service
@user_69nk5v I can definitely help you get this downed wire properly installed. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in
How do you get Xfinity/Comcast to come out and clean up old cut and hanging cables that are in trees?
I just moved and my new house has a couple of trees and a utility pole and the end of my driveway. There are literally dozens of Comcast cable lines hanging in my trees, all appear to be cut an unused, and a rats nest of old wiring on the utility pole. I have made several appointments for someone to
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Hello, @user_yjklsf thank you for reaching out over Xfinity Forums. With being new to the forum, I understand if you're not familiar with all the forum process. For security purposes, we don't want you posting personal information in a public post, a
$10 Credit for Direct payments from my bank account
I just recently had to make some changes to my account. I was paying $71 a month for basic internet service and requested to lower my bill. At first I was told that my bill could be lower by $10 - and the first consultant added that to my account. She then siad that I would have to talk to the Loyal
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user_ndqbyl I'm sorry to hear about your experience and the lack of support. What issues are you having with your email accounts? Are you using a third-party client to access the emails, or through the Xfinity email portal?
Keeps asking for IMAP password even after I’ve entered the correct password
On my iPhone, it Keeps asking for the IMAP password even when I enter the correct password. Mail works when I’m using celllular data but prompt comes up constantly when I’m using WiFi. Also message also come up that Comcast is not available.
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@user_npqrc7 You're in the right place for help. I can go over your bill with you. Are you on any promotions or deals? As a friendly reminder on page three of your bill is where you wild see any promotions you're on along with dates and the discount
Customer Retention Contact
How do I contact someone with customer retention to discuss large increase in my monthly bill? I received an email last month saying my rate would not increase but just got the bill email and it has nearly doubled.
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I have a downed Comcast wire hanging in my backyard, in front of my door and laying on a car. This is a hazard as I have pets and small children in and out of the house. I need this cut down ASAP please.
How do you get Xfinity/Comcast to come out and clean up old cut and hanging cables that are in trees?
I just moved and my new house has a couple of trees and a utility pole and the end of my driveway. There are literally dozens of Comcast cable lines hanging in my trees, all appear to be cut an unused, and a rats nest of old wiring on the utility pole. I have made several appointments for someone to
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Change Number of Rings in Voicemail
Hello, I've searched this forum and this topic has come up multiple times over the last month. The Xfinity instructions to change the number of rings before Xfinity Voice forwards the call to voicemail are incorrect. The instructions to go to Xfinity Voice Setting and go to Call Forwarding and Advan
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Home Phone Features
@user_6k02wm Could you please send our team a direct message with your full name and full address? To send a direct message:1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the
Cancel
I need to cancel service and every time I try to hit cancel in the DM says there has been a problem with my message. I can’t get to the store and I get put on hold forever if I call
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$10 Credit for Direct payments from my bank account
I just recently had to make some changes to my account. I was paying $71 a month for basic internet service and requested to lower my bill. At first I was told that my bill could be lower by $10 - and the first consultant added that to my account. She then siad that I would have to talk to the Loyal
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Billing
user_eylwr9, Hi there! Thanks for reaching out. This is definitely not the experience we like to hear about. I never like being surprised with fees, so I can understand the frustration that this has caused you. I am sorry to learn about this experien
Never use Xfinity
Xfinity has the worst customer service and service possible. They make sure to tack on little fees that you pay for every single month so then when you do cancel even two years later, you owe them 100+ dollars due to installment fees that you were paying every single month that you didn’t even know.
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Hi user_6vya4x! Thanks for visiting our Xfinity Forum. Please know my team is always here to support you. We would be more than happy to see if we can access those chat transcripts for you. Please send us a Direct Message. Here are the detailed steps
Chat transcript
I need a trans script of my last two chats that I had with the agent online for Xfinity because what I was told and what was actually done it’s two different things so I just needed to verify the conversation thank you
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I just want to cancel
Cancel
I need to cancel service and every time I try to hit cancel in the DM says there has been a problem with my message. I can’t get to the store and I get put on hold forever if I call
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Thanks for confirming! Let us take a further look into this for you on our end so we can get it all sorted out, user_wepemu. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if neces
Autopay discount not applied
Can you please check why my autopay discount is not applied to the next bill? I have autopay enabled with my checking account. I have paperless billing enabled too. Xfinity Account Number
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A tech is not going to fix anything. I had them come out for years. Pixilation issues that could not be fixed. New drop lines, linemen checking the main lines, on the phone for hundreds of hours. What a waist of time. Now the streaming app is full of
MSNOW and CNBC drop audio on xfinity stream
When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for
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Customer Retention Contact
How do I contact someone with customer retention to discuss large increase in my monthly bill? I received an email last month saying my rate would not increase but just got the bill email and it has nearly doubled.
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Customer Service
Hi cn13! Thanks for reaching out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. The transition for Xfinity email users to Yahoo Mail began in June 2025, with invitations rolling out gradually thr
Xfinity's email transition date???
I heard that Xfinity is transitioning to Yahoo for email, but haven't gotten any email for this. I've gotten scammers who say they're from Xfinity, but there's no way to verify anything. How can I verify that the email is TRULY from Xfinity????
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Why was there an outage??????
Outage
I have an outage in my area. I wanted to speak to someone about because I work from home so I need an ETA it’ll be fixed. But the stupid ai assistant keeps telling me they can’t connect me to anyone to troubleshoot because of an outage. I don’t want to troubleshoot I want to speak to someone about t
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user_pms8sd Thanks for reaching out for support with your email concern on your iPhone. To confirm are you using Macmail to access your email with us? This link will help with checking the setting of Macmail to confirm you are on IMAP instead of POP
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Comcast password on my iphone is being rejected by server
Can you please tell me why my Comcast email on my iPhone is being rejected by the server? How can I resolve this issue? Thank You!
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