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THANK YOU XfinityJamesC for your patience and for walking me through all of that in direct Message! Issue resolved after a lot of frustration. Now I know where to go get answers. Not sure how to mark as "Best Answer" but you definitely get the prize.
Help with an email account
My wife suddenly stopped receiving her Comcast email on her device. How do we reconnect?
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Yes. Because it was supposed to be a dollar more than what I already paid, and come with 2 extenders
Wrong Information
I have been having issues for weeks. I upgraded my plan, was told it would cost 1.00 more than what I currently paid. False-it costs 15$ more, and did not come with the extenders. Every time I try to chat or call, customer service cannot help. [Edited: All Caps]
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@armyffray Oh wow, thanks for confirming. Okay what does the app say for cellular signal? Also, while you stand next to the Storm Ready WiFi, do you see a 4G signal on your phone, and how many bars do you have for signal?
Storm Ready Device not working during regular outage
Currently have an outage in my area and it is saying my storm-Ready WiFi should be able to keep me connected. However, the device is showing offline. When trying to call customer support I'm advised that there is an outage and it disconnects.
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Thank you for taking the time to work with us through direct messaging. I am glad we were able to figure out with these series it seems to be that the networks changed access to some of the content. Have a great rest of your week. If we can assist yo
Excessive ads on dvr recordings
In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a
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I paid the bill but still isn’t on
I paid more than the minimum pays due and still don’t have internet 8 hours later
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Billing
@user_ea277d I just wanted to check in with you to verify that the issue has been resolved.
Can’t turn off program alerts for a specific sports team.
Under the Xfinity settings, all notifications are off. I also went to the team’s next program in the guide, but there is no ‘reminder options’.
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I have six accounts
How do I see all of my accounts in the web site
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Sign-In and Account Management
Hi @user_sxqq58, Thank you for visiting our official Xfinity Forums Community support page. If you are experiencing issues redeeming the complimentary Disney+/Hulu bundle that is included with some Xfinity 1 Gig internet plans, please do not hesitate
Activate disney + hulu
I began services in February, with 1 gb of internet plus subscriptions of Peacock and Disney + Hulu. I received the activation emails for both Peacock and Disney + Hulu. When I followed the links to the my subscription tabs there was an activation button for Peacock but not one for Disney + Hulu. I
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We did receive your Direct Message @user_ynbsxd, so it looks like you submitted it correctly, thank you for sending that! For security purposes, we're unable to collect or discuss personal account information publicly, which is why we responded via D
VOICE MAIL NOT WORKING
I am a new mobile customer but am also a internet Diamond customer . I just switched to Xfinity Mobile and everything seemed to be fine until I realized my voice mail greeting is not active. When you call me all you hear is the default message. I have spent two days traveling back and forth to the X
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@user_x2x5ib Thanks for clarifying. It would be a good idea to review your notifications. We can review your account history. Please send us a Direct Message with your full name and service address. You can see how to send us a direct
Recent Internet outage troubleshooting
I had an internet outage earlier this morning however, I am not sure if it was due to xfinity services or my personal equipment (I currently use a Ubiquiti UCI modem). I would like to pinpoint the cause. I am looking for the outage history for my address. Thanks
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Problem with CNN channel on Xfinity Stream App on FireTV
When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have
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Xfinity Stream Website
I tried to send a DM . I sent the info you requested. I don't think I did it correctly. I am ready to surrender. I need someone from Xfinity to take my issue and fix it. I can't keep trying to find the one! Thank for helping
VOICE MAIL NOT WORKING
I am a new mobile customer but am also a internet Diamond customer . I just switched to Xfinity Mobile and everything seemed to be fine until I realized my voice mail greeting is not active. When you call me all you hear is the default message. I have spent two days traveling back and forth to the X
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@user_ukuzzl Thanks for letting us know. What device are you using to stream from the app?
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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I believe I was signed out of the app, so I did not get a notification. I have not received any notifications in my email. My service returned and has been stable for a few hours. The map does not show any current outages. Can I DM an agent my acc
Recent Internet outage troubleshooting
I had an internet outage earlier this morning however, I am not sure if it was due to xfinity services or my personal equipment (I currently use a Ubiquiti UCI modem). I would like to pinpoint the cause. I am looking for the outage history for my address. Thanks
Question
Wow I typed in how do I get my free Disney channel and I get this support being in problem. I've been around and around and this is the best I can find. [Edited: "Profanity"] really
Activate disney + hulu
I began services in February, with 1 gb of internet plus subscriptions of Peacock and Disney + Hulu. I received the activation emails for both Peacock and Disney + Hulu. When I followed the links to the my subscription tabs there was an activation button for Peacock but not one for Disney + Hulu. I
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The troubleshooting steps had me power cycle the Storm Ready WiFi Extender. This didn’t resolve the issue. The extender is still showing offline after 10 minutes.
Storm Ready Device not working during regular outage
Currently have an outage in my area and it is saying my storm-Ready WiFi should be able to keep me connected. However, the device is showing offline. When trying to call customer support I'm advised that there is an outage and it disconnects.
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Xre 03059
Have cable and have been without channels all day. It allows me to c the guide but when I click on any channel it says xre 03059. Have done every reboot possible. Comcast can not come for a week and I am a Diamond member and have been with them over 30 years
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X1
Hello @user_krmp7x, and thank you for posting such a great question on our Xfinity Community forums!You can actually manage multiple accounts with a single Xfinity ID by linking them on the Xfinity.com website. You can find detailed instruction
XfinityCliff
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I have six accounts
How do I see all of my accounts in the web site
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