Skip to main content

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (417.5K)

Most Recent
Selected Most Recent
U

On Monday, December 15th, 2025. [Edited: Personal Information] came out and hooked everything up for us. He was very helpful and friendly.

user_8metq1

 replied 

7 hours ago

 to the conversation: 

0

U
Outside wiring

We had our Xfinity installed on August 4th 2025. We thought they were going to burry the original line they laid out and hooked up into our house. Then they came out on August 21st 2025 to burry the permanent underground cable and no one has ever came back out to hook it up inside the house. I have

Question

U
Ethernet Link Speed

My ethernet link speed for my pc is 100 mbps for all modem ports when I should be getting 1 gbps minimum. I have tried swapping the cables (cat6e and cat5e), restarting router, various fixes in settings, nothing has worked. The wifi itself is working fine (650 mbps), why is my ethernet capped? My mo

Question

 • 

Your Home Network

7

4

0

U

I have an XFINITY provided Gateway XB7.

user_o5zy6x

 replied 

7 hours ago

 to the conversation: 

0

U
Need my 2.4ghz band on b/g/n standard

I was able to split my dual band Wi-Fi into separate 2.4GHz and 5GHz bands through the XFINITY App. But I also need the 2.4GHz band to operate on b/g/n. I was on chat support for a long time and the guy kept promising he could Help me but in the end he was useless. So I need to get this done somehow

Question

We would be happy to take a closer look @user_1jyqbt Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or  https://forums.xfinity.com/di

XfinityJoe

 commented 

7 hours ago

 to the conversation: 

0

0

U
TV Channels Not Included Compared to "Lineup"

If I navigate to: https://www.xfinity.com/support/local-channel-lineup whilst signed in, I see a huge list of channels, including all the channels I asked for when I set up my package with the agent before the technician came to install my new service at my new address. I told that agent I wanted a

Question

U
help with a recent movie purchase

acct #[Edited: "Personal Information"]. I purchased Pacific Rim" this month. I love this movie but it's a 2 hour movie and you only gave me 28 minutes of it. Can you fix this [Edited: "Personal Information"]

Question

 • 

Customer Service

7

1

0

U
safety issue

I believe that the cable that goes from the little box in the front of the house that runs along my roof line is yours. There’s a section near the fireplace chimney outside that is frayed and alive it’s dangerous and could somebody come check it out for me

Question

 • 

Customer Service

9

2

0

Thank you for sending us a direct message, @user_o1dadq. We were able to submit a request to have a member of our Xfinity Mobile Support Team reach out to you directly to make arrangements for you to send in those devices and ensure your account was

XfinityJamesC

 commented 

7 hours ago

 to the conversation: 

0

0

U
A mailing label for the trade in was NEVER sent to me.

I upgraded my phone back in September to the new iPhone 17. I never received an email with a return shipping label, so now I'm on the hook to pay for all four phones. The rep at the Xfinity store told me he couldn't help me when I tried to return the phones there. Calling for support twice didn't re

Question

U
Intermittent upstream noise: upstream transmit power pegging at 54.5 dBmV, OFDMA disabling, recurring drops

Hi Xfinity team, I’m looking for help diagnosing an intermittent upstream issue that has been ongoing for several days and keeps resurfacing after temporary improvements. Symptoms Internet becomes unstable intermittently (latency spikes, packet loss, brief dropouts) Sometimes improves on its own for

Question

 • 

Your Home Network

7

1

0

U
2.4 network not showing up

Where is my 2.4? I have 5G but no 2.4 and are set up seperate

Question

 • 

Your Home Network

5

0

0

@user_eyitu2 I also work from home, so I know how important it is to always be able to stay connected. I would be more than happy to review the status of this construction work order. Please send a direct message by clicking the chat icon in the uppe

XfinityRaul

 replied 

7 hours ago

 to the conversation: 

0

U
New service connection

I have been trying to get service for over a month now. I had the first tech visit 4 weeks ago who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. I have had this i

Question

Concern moved here to the Home Networking help section.

EG

 commented 

7 hours ago

 to the conversation: 

0

0

U
Weak signal from router

Weak signal from router will not allow wireless printer to work MAC address filtering check

Question

Thanks for reaching out to us, did you see the information listed by our teammates of @XfinityJohnG @XfinityBrianH on how you can update your account settings from spanish to english?

XfinityOrlandoM

 replied 

7 hours ago

 to the conversation: 

0

U
How do I access my account when it is in Spanish which I can't read

All of a sudden all my Xfinity account information is in Spanish. I keep getting told to switch it back to English but I can't read Spanish to understand where or how to do this

Question

user_x9v39m I am sorry for the delay, I don't see a direct message with your name and address? Please send that so we can assist.    To send a "Direct Message": Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of t

XfinityChristy

 replied 

7 hours ago

 to the conversation: 

0

U
Fraud

I want to leave another comment. They damaged my sheetrock and I’ve been waiting 14 days for them to come fix it. I’m exhausted from calling and requesting repairs — I’ve made up to 15 calls. They make promises, and nothing is ever done. Stay away from this company — they are shameless, scammers, an

Question

U

Change my Xfinity to English

user_1fy6b4

 commented 

8 hours ago

 to the conversation: 

0

1

U
How do I access my account when it is in Spanish which I can't read

All of a sudden all my Xfinity account information is in Spanish. I keep getting told to switch it back to English but I can't read Spanish to understand where or how to do this

Question

luketowey To check your Xfinity order status online, sign in to your account on the Xfinity website or use the Xfinity app, then navigate to the Billing or Devices section to see tracking details, estimated delivery, and carrier links for shippe

XfinityBrianH

 replied 

8 hours ago

 to the conversation: 

0

U
order confirmation

I received an order number but not a confirmation email for a new phone and line I ordered through the Xfinity app.

Question

R

So far, I've had 3 techs out and multiple times they've tried to fix the issue. Still getting tons of t3 time outs with no resolution. It seems every time something is "adjusted" it just gets worse.

rabidbadger82

 commented 

8 hours ago

 to the conversation: 

0

0

R
Getting a lot of t3 and t4 errors

Had a tech out already and the line checked out. They even installed a new line and removed all splitters. Trying to figure out if it's an issue with my modem or if it's equipment down the line. 11/06/2025 09:45:59 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr

Question

U

I have been online for 36 minutes waiting for a response, i guess you guys are on lunch

user_x9v39m

 replied 

8 hours ago

 to the conversation: 

0

U
Fraud

I want to leave another comment. They damaged my sheetrock and I’ve been waiting 14 days for them to come fix it. I’m exhausted from calling and requesting repairs — I’ve made up to 15 calls. They make promises, and nothing is ever done. Stay away from this company — they are shameless, scammers, an

Question

U
I need to cancel internet service.

I need to cancel service immediately.

Question

 • 

Customer Service

15

2

0

@karkrazy13​ any updates on your end? I haven’t gotten anywhere.  Tech was out and his boss was going to escalate. Haven’t heard a word 😠

rita.1

 replied 

8 hours ago

 to the conversation: 

0

K
Xfinity Stream app not showing LiveTV channels, only TV GO channels

I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o

Question

heyakl, Thanks so much for reaching out to Xfinity Support. I would be happy to look into this for you. This process can take some time, with permits and planning all that goes into it. Please send us a direct chat message with your full name and com

XfinityAngie

 commented 

8 hours ago

 to the conversation: 

0

0

H
running cable and/or constructing new substation

I just purchased a house that was built last in a subdivision and does not have access to Comcast cable from the street. The technician who came out said that it would be possible to fund the construction of a new substation, which I am happy to do, but no one has contacted me. After going to the Xf

Question

forum icon

New to the Community?

Start Here