Official

Accepted

Unanswered

Advanced Filters

Search Results (411.8K)

Most Recent
Selected Most Recent

Yes - still having the problem. Disappointed with the Xfinity Stream app.

 to the conversation: 

0

No picture on Xfinity Stream on Apple TV

I have sound but no video. I have update app, powered everything on and off but nothing works. I had. Video on this tv and app for 2 months - now no picture (but sound and I can see Guide, etc.)

Question

@XfinitySean​ The issue is happening on my Samsung Tizen TV (not frame).

 to the conversation: 

0

Xfinity Stream App Stuck Loading on Samsung Frame

I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck

Question

@user_qjyzu4 Hello! Our team would be more than happy to help! To get started, please create your own public post without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so wil

 to the conversation: 

0

Frequent intermittent connectivity issues - T3 timeouts

My internet drops multiple times throughout the day. There are times when the connectivity issues are so frequent that the internet is unusable. I WFH so this has been incredibly frustrating. This issue started about a month ago. At that time I was using an ARRIS SURFboard SB6141, which I've had for

Question

Thank you @user_487c21 for visiting our Forums and allowing us the opportunity to assist with adjusting your plan. We appreciate your time and continuing to be a valuable XFINITY customer. Have a wonderful holiday and please don't hesitate to create

 to the conversation: 

0

0

Adjust my Plan

Will you please assist me in cancelling my land line which we never use, and my tv plan which refuses to stream on random days? I just want to keep my internet and mobile services which have been great!

Question

Thanks for meeting us here in our community, @user_c0uwz8. Sorry to hear about the trouble with accessing websites. We're happy to troubleshoot. Have you done any troubleshooting, such as restarting your modem? Otherwise, we can assist from here.

 to the conversation: 

0

0

Cannot get to .mil

Same issues as these: https://forums.xfinity.com/conversations/your-home- network/having-issue-accesing-mil-websites/ 6769b108702e6f4793670a41 https://forums.xfinity.com/conversations/your-home- network/military-websites/ 68c2fce1a45b63166e500793 Tried on four devices and connected to cell Hotspot a

Question

XB10

Hello I'm wondering if the new XB10 Modem is available in my area?

Question

17

3

0

Good evening @user_ctr7lz, and thank you for reaching out on our Forums to let us know you are also experiencing issues with the Stream app. To confirm, are you also experiencing issues with deleted recordings? If so, may I ask what troubleshooting

 to the conversation: 

0

Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

They have no intention of fixing buffering and throttling…. I give up! All the reps take you through all of the steps, supposedly to stop the buffering, but it never works same old same old and we’re NOT getting what we’ve paid for! As you can see i

 to the conversation: 

0

Max buffering issue

I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?

Question

@Trina1​ Who will the email come from from when it's time to move my email ? The emails I've gotten aren't coming from xfinity . The last message was from AOL . The mail will come from Xfinity. Please check your email at https://connect.xfinity.co

 replied 

1 day ago

 to the conversation: 

0

Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

Question

Hey @user_p1r82o, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help review the Xfinity account and services to see what is taking place with the Xfinity Video picture quality issues. Could

 to the conversation: 

0

Frequent short sound drops and picture freezes in cable TV

For the last month or so, I've been frustrated by frequent short (3 - 5 second) sound drops and picture freezes. I'm in Lisle, in the western suburbs of Chicago. It happens on every channel, but seems to be particularly present on channel 191 (PBS station WTTW). Resetting the tuner makes no differen

Question

I am having the same issues with the HBO Max app via the X1 platform.. have restarted. My internet download speeds are incredibly fast and yet the app buffers every few minutes. This is the ONLY app I experience this issue. HUULU, disney, Netflix, pe

 to the conversation: 

0

0

Max buffering issue

I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?

Question

Internet speed

I want to know the speed of my internet

Question

8

1

0

This is still happening. Why can't you get your act together? I'm unable to record, either by picking a guide item or manually or by hitting Record while watching. We should be getting some kind of rebate or discount for this.

 to the conversation: 

0

1

NHL Center Ice Program Guide Information Not Loading

I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s

Question

forum icon

New to the Community?

Start Here