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Haven't received my Xfinity equipment yet I'm being billed
I ordered Xfinity on Jan 28, 2026, received notice that equipment shipped Jan 29, but I've not received the equipment and I'm being billed. Tracking Number: [Edited: Personal information]; Service Address: [Edited: Personal information]; Customer Name: [Edited: Personal information]
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Billing
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
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Xfinity Stream App
Hello @user_2ra0e5! Because there are power lines involved, please stay as far away as possible from those wires and do not attempt to move them yourself. Even if a wire looks like a simple cable line, it can still be energized if it is in contact wi
Cable Line on the house is damaged. Keep calling but I cannot get ahold of an actual human.
Power lines fell on the cable lines across from our house. Now my cable and the neighbors cable is severely damaged.
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@user_lzowpf Were you able to find any outage info on that site or in the app ?
WIFI out
My WIFI is out and I can’t talk to any real person when I call to help me get back online
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Lied to about free mobile line for a year
I signed up for xfinity internet and the agent said we would get a free mobile line for a year. The first bill they tried to charge me full price and I had to call an agent to get a partial discount. Now in month two I was just charged full price. The mobile line for a year is a scam and they make i
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Billing
Being charged for free devices
I noticed charges about 6 months appearing on my account for "restock" fees.... I have been using the same phones and they were issued to me free when I switched over to Xfinity. Not cool. Not getting a response from customer service.
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Devices
Store employee forced plan change.
I had an $85/month internet plan for 2gig, locked in for 5 years. Last night I made changes to my tv package, resulting in a new monthly bill amount of $234.31. They had me go to a store to swap out my cable box. In order to swap the box, the rep sent me something to authorize on my phone. It wasn’t
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Billing
@user_mo59br A factory reset should reset the modem login as well. If it's not the old admin/password it should be the default username/password that's located on the sticker that's on the modem.
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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Good afternoon user_txc85han. We can certainly assist you further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right
XB10 modem stuck finishing setup
Attempting to activate XB10 modem with Xfinity app, upgrading from XB7 modem, get to the "Finishing setup..." screen and it is usually stuck there for 10+ minutes, a few times failing with the modem light turning red. Both AI and agent cannot get modem to receive a signal. Please advise.
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I am a diamond member and having the exact same problem. There is no peacock premium option on my rewards page. I have had multiple, time consuming chats with on line agents and telephone calls with no resolution. The peacock premium rew
Redeeming free Peacock Premium
Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond me
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I am fed up with Xfinity
I’ve been with xfinity for 3 years. Always paid my bill. Back in November they blocked me from making any payments. Always told me to go the xfinity store.
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Billing
user_pf1rmq, hello there and thanks for reaching out. I understand the need of getting that entertainment activated and congratulations on your plan. Can I ask when did you sign up and get that plan?
Peacock says active but I can’t access it
I am a 1 gig customer and activated my free peacock premium account. However when I go to peacock it doesn’t recognize my log in and asks me to pick a plan. How do I get peacock to recognize my xfinity peacock account? Thanks
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Hello @user_c6y011 Sorry to hear about the issues with the website. Were you getting any errors when trying to pay online? Whenever customers run into payment issues online we recommend trying a different browser and clearing your cache and cookies t
Website is slow![Edited]
Is xfinity ever going to fix their slow website that doesn't work half of the time? I can't even pay my bill. For an ISP, the website really [Edited: "Profanity"]. I used the chat bot to pay it I think. Says I'll get a confirmation message in my email. Haven't received one yet.
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Stevek066, hello there and thanks for reaching out with your concerns. I completely understand your thought process and views when it comes to emails like this. I love seeing the approach in these circumstances because not all can be what it seems. I
Reminder payment due 2/13/26 - already paid last month
I received an email - "Just a reminder: your payment is due soon - We know life gets busy sometimes, so we wanted to give you a quick reminder that your payment due date is coming up on 02/13/2026." For a while I've been paying my bills automatically from my bank. My bank statement and the Xfinity s
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Thank you as well @EG . @user_01bfcd We can continue to help here and get that visit scheduled here. Please send us a direct message with your full name and service address to get started. To send a direct message:&nbs
MB8611 restarting several times per day
I saw some posts indicating there have been issues with the MB8611 in recent years, and was wondering if that was ever resolved, or if I just need to buy a new modem. If anyone can share some insight, it would be appreciated. Modem is on software version 8611-19.2.18. Looking at the Internet Trouble
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Official Xfinity Employee: Are you saying that adding another email service such as Gmail can interfere with the performance of Comcast/Xfinity email? Several times when signing in to Comcast/Xfinity I am prompted to use an email address other than C
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Hello @user_kh93rf, thank you for taking the time to leave a post. Sorry to hear about your experience, and I want to acknowledge how frustrating and disappointing this situation must feel. That’s certainly not the experience we want for
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Formal Dispute of Mobile Charges – Account Tenure: Platinum – [Edited: "Personal Information"] and [Edited: "Personal Information"]
I am writing to formally dispute a recent sales transaction and report misleading conduct by an Xfinity representative on February 5, 2026. As a Platinum Tier member, I was explicitly told that I qualified for a free mobile line for one year and an "on us" smartwatch. The representative stated mult
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