Xfinity Community Forum

user_177b62 Hi there! Thank you for reaching out. We suggest going here (https://www.xfinity.com/support/) and go to 'Outage Map and Credit', you can then check for credit eligibility and enter in the details about the interruption you experienced, a

XfinityBenjaminM

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6 hours ago

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Outage

I've just had Internet outage from around 3:00p.m. Friday to 7:00a.m. on Saturday, don't I get an $$ adjustment on my account?

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I had the exact same issue with the CM2050V, stuck at 40Mbps uploads. Please read the other threads where all xfinity has to do is fix the boot file. I had the technician come in yesterday, I insisted that they call their technical support, and after

tkotsikonas

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6 hours ago

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Netgear CM2050V upload speed issues

I have seen other threads on getting faster upload speeds with the Netgear CM2050V [0] but I seem to be having the same problem with uploads limited to 41Mbps with a newly installed modem. I'll explain and maybe someone from Xfinity can help me? From the modem login page it shows the most recent fir

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Outage

I've just had Internet outage from around 3:00p.m. Friday to 7:00a.m. on Saturday, don't I get an $$ adjustment on my account?

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Sign-In and Account Management

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Request for Newer Model Router

My husband and I both work from home and at least once a week we have to restart our Gateway router. Our livelihood is dependent on uninterrupted WiFi. Our daughter received the newer model router 2-3 months ago and she is thrilled with how well it works. How can we trade in our current router/gatew

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Customer Service

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As I see it I see $25 on xfinity bill not in my bank account so you did charge me that. and it is not an error on the bank side it is an error on xfinity side as they charged to much. And no I did not order a modem from xfinity I did not receive a mo

user_2quw55

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7 hours ago

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still have not been re-payed and still been charged to much

You charge me $25 for your erroneous bill that my bank refused to pay. At the same time you have not been able to pay me back over multiple months for the credit that you overcharged me in the first place. I did not get completely refunded the 2 time $15 erroneous rental fee and lets not talk about

Question

Good morning @loverlane1985 One thing to remember is NOW is prepaid, while XFINITY is your traditional postpaid service. Also, NOW service is separate from being an XFINITY customer. While it does use the same physical infrastructure, the billing, t

XfinityJoe

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7 hours ago

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Disconnection

Ever since I payed for xfinity wifi now pass I have had nothing but problems I would be playing a game and right in the middle I get kicked off the Internet. I would like to know why? And how we can resolve this matter?

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user_qc9mn3 We certainly want to keep you as up to date as possible, but until construction team gives us the date they set to come out we don't have one to provide. We are checking in with them regularly for updates, and as soon as they provide us o

XfinityEricB

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7 hours ago

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Cable In My Front Yard

Friday, April 24, 2026 @ 0959 hrs. Today is Day 36 since I notified Xfinity (X) of my cable laying in my front yard ABOVE GROUND. Today was the expected start date of putting the cable underground. Another cable company (Glo Fiber?) was putting in cable and cut my cable in the process. This 2nd comp

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Accepted Solution

Hi @JR63, have you reviewed the episode again since this post? I just checked, and it seems episode 159 of season 63 does appear to be available in HD now.

XfinityJustinM

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7 hours ago

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Programs on On Demsnd

General Hospital 4/29 episode is not in HD

Question

Good morning @user_esylmb, and thanks for reaching out to us on the Xfinity forums, I hope that this message finds you well. You have come to the right place for assistance with this issue. The only way to tell if a coax outlet in the home is active

XfinityJeff

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7 hours ago

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Move modem to the living room

Hi, I would like to move my modem from bedroom to living room. I think a long time ago a technician told me the living room coax cable wasn't activated but I would like it checked again to confirm.

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Hello @user_9pg9mg, Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.

XfinityMarshante

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7 hours ago

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Friday, April 24, 2026 @ 0959 hrs. Today is Day 36 since I notified Xfinity (X) of my cable laying in my front yard ABOVE GROUND. Today was the expected start date of putting the cable underground. Another cable company (Glo Fiber?) was putting in cable and cut my cable in the process. This 2nd comp

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Accepted Solution

Saturday, May 2, 2026 @ 0435 hrs. I received an email from Xfinity on Friday, May 1, 2026 @ 1200 hrs, informing me that I was being reminded to "accept solution to my post." I clicked on the 'button' in the email which led me to the community

user_qc9mn3

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9 hours ago

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Cable In My Front Yard

Friday, April 24, 2026 @ 0959 hrs. Today is Day 36 since I notified Xfinity (X) of my cable laying in my front yard ABOVE GROUND. Today was the expected start date of putting the cable underground. Another cable company (Glo Fiber?) was putting in cable and cut my cable in the process. This 2nd comp

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Saturday, May 2, 2026 @ 0410 hrs, Day 44 of my cable wire in my front yard issue. Why is it that the updates from you, Xfinity, seem to be updates informing me that you will update me as soon as you, Xfinity, have another update? I really don'

user_qc9mn3

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9 hours ago

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Cable In My Front Yard

Friday, April 24, 2026 @ 0959 hrs. Today is Day 36 since I notified Xfinity (X) of my cable laying in my front yard ABOVE GROUND. Today was the expected start date of putting the cable underground. Another cable company (Glo Fiber?) was putting in cable and cut my cable in the process. This 2nd comp

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Why do the prices keep going up and the services keep going down? I love the NFL Network

user_9pg9mg

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11 hours ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

Question

... 2000Mbps plan ... Motorola MT8733 ... What speeds are you getting, and how are you measuring them? Note that Comcast/Xfinity rates the MT8733's download speed at 2.33 Gbps, but it isn't compatible with their "enhanced" upload speeds: upload wil

BruceW

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12 hours ago

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Motorola MT8733 issues with Upstream and downstream speeds on 2000Mbps plan

I just recently upgraded my plan and in turn replaced my Netgear C7000 to a Motorola MT8733 in order to support the increased speeds. After a couple interactions with both chat support and phone support, all they have done is send reset signals to my modem. There seems to be a 2 year old post from a

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Move modem to the living room

Hi, I would like to move my modem from bedroom to living room. I think a long time ago a technician told me the living room coax cable wasn't activated but I would like it checked again to confirm.

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Customer Service

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