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Purchase xfinity wifi pro extender backup battery

I just am trying to purchase the xfinity wifi pro extender backup battery. I am tired of searching and the ridiculous loop thru the assistsnt with no positive results.

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I'm on my desktop now and the three icons in the top right corner include the "page" to start conversations, a "bell" indicating the number of messages received and a green circle with a "U" indicating I am logged on.  

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Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

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No internet all day and night and no alarms

We haven't had any internet and our alarms and cameras are all off in our house.I don't like it and I wanna file a complaint

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I need to restart the cable box

TV only has the welcome page showing and remote is not connectin

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Need help ordering Pro Wi-Fi Extender Backup Battery

Looking for an agent to help me order the $60 battery add-on since the app chat doesn't support it.

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I do apologize @user_i5gydo, but we do not have the ability to email. The Direct Message icon should be a small chat bubble icon in order to open the private messages within your Xfinity Forums account. If you are having any troubles, our main suppo

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Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

Question

Okay I appreciate you giving things a shot! In that case there may be some extra things on the backend that need to be sorted out or cleared in order for you to proceed. Please send us a direct chat message with your full name, the name listed on the

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Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

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Hey there, @user_5ea401, thanks for reaching out through Xfinity Forums regarding your services and speeds. We would be happy to help you with troubleshooting your speeds. Are you only having issues with your PC? 

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Service plan internet speeds never reached, incorrect billing charge then?

To my knowledge I have 1100 MPBS download. I never yet have observed these speeds reached. Below is my excel generated by https://www.speedtest.net/results by Ookla, LLC . I have also used xfinity speedtest which tends to show even worse results. I am uncertain I am am being correctly billed. I have

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The only option on my iPhone is to create a conversation. Would it be possible to use email since this is only adding to my frustration 

 to the conversation: 

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Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

Question

i tried clearing cache…same message, although this time it said “please wait a minute” before the error appeared. Same issue when i use chrome 

 to the conversation: 

0

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

The Direct Messaging icon should appear top right in your browser to the left of your profile icon.

 to the conversation: 

0

Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

Question

It took 3 weeks and multiple phone calls and visits with in person store managers to FINALLY resolve this case. Somebody at Xfinity took the time to pursue my case further. I wish I knew who that person was because I truly appreciate that they fought

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Stolen phone and conflicting service

An iPhone 17 pro was supposed to be delivered to my house. I received a box with a pack of 4C batteries in it. No phone. I immediately contacted Xfinity. I was told to take pictures of the box and its contents and file a police report. The state police came to my house. She documented what happened

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Not that it's specifically preferred over any other browser, but if you're currently on anything other than Chrome I would definitely give it a shot 👍

 to the conversation: 

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Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

Would using chrome help?

 to the conversation: 

0

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

Okay thanks! Can you try going through that same process again after clearing cache & cookies from your preferred browser to see if it'll move past the error? If you've already done so please try from an incognito window, or possibly switching fr

 to the conversation: 

0

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

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@XfinityCliff​ I signed in but don’t see a “direct messaging” icon.  Am I using it now?  It really shouldn’t be this difficult.  

 to the conversation: 

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Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

Question

Yes, i am logged in under my primary id. That error message comes up when i click ‘account and identity’.   The message also says to refresh the page or try back later.

 to the conversation: 

0

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

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