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There is no option to update stream app.

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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They will just give you the run around dvr service issue is on a national level now they just refuse to say it. Our service as well as our friends dvr issues have been going on now for months crazy thing is all the recordings show up in the Xfinity

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Xfinity DVR Cancelled our recordings for no reason.

Shows scheduled to record this morning recorded fine. But shows scheduled to record this afternoon and this evening appear to have a red circle with a line through it. These shows appear to have been canceled by Xfinity because we have no conflicts with having too many shows scheduled to be recorded

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BILLING..........................................NOT RIGHT

TRIED OF [Edited: “Personal Information”] around with you people, I had 2 accounts in which I closed the one on [Edited: “Personal Information”]. over a month ago and now all of a sudden I owe $109.99 on that account. Please explain why as I had everything transferred to [Edited: “Personal Informati

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extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

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Hey there user_srj5co, and thanks for reaching out here on the community forum! You can find steps to upgrade to Peacock Premium Plus on our support page here.Please let us know if that does the trick or if you hit any speed bumps while trying upgrad

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Upgrade to Peacock Premium Plus not reflected in Peacock app

I upgraded to Peacock Premium Plus via the Xfinity.com website --- paying $6 a month. This change was reflected immediately on the xfinity website everywhere I looked. The change was also listed as Active immediately. When I go to Peacock app on any device or log onto peacocktv.com, my subscription

Question

@ldinpa​, You have a horrible superiority complex. Both of my Fire TVs still have this issue. There is no pending update. I've been checking for days.

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

New House Doesn't have Drop Line

Current customer moving to different address this month. New house doesn't have drop line, but xfinity.com lets me change address and checkout without any professional installation

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The firesticks themselves may be up to date but is the Xfinity app you have downloaded the latest version? See my comment to user e0et61.  The latest version of the Xfinity app that fixed my issue was:  8.15.1.3747 if you’re seeing anothe

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

Hello there, I hope you are having an amazing Friday. As of right now, are you still having the same issues? @Roaky

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problem with xfinity flex interface

Used to be: the options for Saved, My, Recordings were strongly underlined when in "focus" and could be selected. Recently - maybe yesterday - the underlining is gone. The only variation is a slight brightening of the word. It is MUCH too subtle. Please return to the very visible underlining or othe

Question

@Camasonsid thanks for checking back in, I'd like to do everything I can to help with the issues on getting you email on the Xfinity app. Please send a direct message including your full name and service address, and we can get started anytime. How

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

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Hello, @chezouff, and thank you for taking the time to post on our Xfinity Community Forum! I can definitely understand why that would be frustrating, especially when other websites are loading normally. To help narrow things down, have you tried m

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As of July 2026 the website is STILL horribly slow, glitchy and downright frustrating.

This must be intentional. No other site is like this. Why is it so slow? Every other site i go to loads fine but just going to Xfinity takes a minute for the page to load. Signing in takes a bit. I just clicked "manage auto pay" and after it freezing for a minute, it displayed a "were working on it"

Question

@user_e0et61​ On your fire TV or Firestick , when you go into settings, then manage Apps, then the Xfinity app, what version of the Xfinity App do you see?  The latest version that fixed my problem is:   8.15.1.3747 If you have a lower ve

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

Unfortunately I do not have the Roku sticks at my home. They’re all Firesticks. But good to know.

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Always to "Settings"

Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word

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We are happy to further help you here, @user_k90d2q! We appreciate that you have been a part of our family for so long and never want there to be an unresolved concern. Our team is able to stay with you over time to ensure this is addressed. You are

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Incorrect billing

I spent HOURS yesterday, supposedly to correct this issue. Not to mention there is NOT a $128 credit as I was told yesterday; nor have the billing errors been changed, or a refund issued for the almost 6 months I've been being charged for devices improperly. Apparently ALL bc I began the upgrade onl

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Xfinity Support

I am writing to cancel my services immediately

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Of course I didn’t. Not to mention, I’m literally “in-store” now- BECAUSE whatever I’m told will get corrected; NEVER GETS DONE RIGHT. It’s still incorrect; over $800 auto withdrawn from our checking account just between 1/2026 and today…

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Incorrect billing

I spent HOURS yesterday, supposedly to correct this issue. Not to mention there is NOT a $128 credit as I was told yesterday; nor have the billing errors been changed, or a refund issued for the almost 6 months I've been being charged for devices improperly. Apparently ALL bc I began the upgrade onl

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user_nk9dck I am more than happy to review your account to take a look at any options. I would need you to send a message with the instructions that I have provided above so that I can assist further.   

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Long standing customer with xfinity with 2 locations , get no price break

we currently have a home location and beach condo location , yet we get no price break for having 2 locations and being a very long customer with xfinity . i just asked on the the phone to an xfinity rep to give us the a better TV channel deal , they only came back with the same old deal we had earl

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As of July 2026 the website is STILL horribly slow, glitchy and downright frustrating.

This must be intentional. No other site is like this. Why is it so slow? Every other site i go to loads fine but just going to Xfinity takes a minute for the page to load. Signing in takes a bit. I just clicked "manage auto pay" and after it freezing for a minute, it displayed a "were working on it"

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