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Hello @user_if0ol6, and thanks for letting us know the time is still incorrect. Based on everything we've previously tried, it does appear there is either an issue with the time zone settings on your device, or a possible app caching issue at work he
Streaming menu time is off 2 hours
I cannot change the time on the Xfinity streaming manu. I live in Pacific time zone, but my menu is showing central time
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Thank you, Himanshu
I never received a link to fill out my survey for you, but I wanted you to know how pleasant it was talking to you! I hope xfinity knows how great of an employee they have in you! Thanks, Himanshu! Edit (Customer PII)
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Xfinity Compliments
Voice mail errors
I have a Samsung S24+, purchased new from Xfinity a few years ago. I have been using Visual Voicemail for years, and it has never operated correctly. I have recently found that the problem is that, Visual Voicemail does not work over wi-fi calling. I have been talking with support for two days tryin
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Network
Stream Saver Bundle - How do I activate HBO Max and Disney +?
I have just signed up for the stream saver bundle that includes Peacock, Netflix, Apple, Disney, and HBO Max. I have been able to activate the Peacock and Netflix apps. Please let me know where I can go to activate Apple, Disney, and HBO Max. Thank you.
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Xfinity Stream Website
@user_iqrodk Have you gotten the chance to review our remotes guide? Selecting the specific remote, then the TV brand will produce step by step instructions along with certain codes to attempt. Swapping out the batteries on the remote is another grea
Pairing remote to Samsung TV
I cannot pair my XR15 v2 UQ remote to my Samsung tv. I tried the A/D, 981 method and hit the red-to-green and then blue light, but when I press the Xfinity and info buttons together, I never get an onscreen code and the red light flashes green/red/greed/red, etc. what am I doing wrong?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Please describe the nature of your issue in detail right here, but be sure to exclude any personal inf
Poor Customer Service
The issue is your customer service [Edited: “Inappropriate Language”], and Xfinity mobile is a ripoff when it charges you to report an issue. I am currently looking for a new provider, one with true customer service.
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@user_p9jziv I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
New Xumo box asking for PIN
I received a new Xumo box after a storm made the old one inoperable. During setup it asked for a PIN and i have tried every PIN that I ever used as well as the last four digits of my phone number and nothing works. I talked to 4 different people on the phone and no one could help me.
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@user_pz9u35 @XfinityJorge Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publ
Is My Signal OK?
All of My connections are on WiFi. I have to renew my laptop connection to WiFi at least daily and I am experiencing regular drop outs on my VPN since I have tarted my service with Xfinity. I have tried both 2 Gig and 5 Gig connections. I have moved my router and modem for a better WiFi signal. I ha
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Have you reached out through the NOW portal?
"Sorry, Something Unexpected Happened"- Can't Pay Bill
Hi, I used my debit card to pay for NOW Internet. My debit card expired, so I got a new debit card. I put in the new debit card (it has the same number, but different exp. and code) into my payment methods. Since this happened, absolutely nothing has gone through. I just keep getting the "Sorry, Som
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Poor Customer Service
The issue is your customer service [Edited: “Inappropriate Language”], and Xfinity mobile is a ripoff when it charges you to report an issue. I am currently looking for a new provider, one with true customer service.
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Customer Service
Good morning @user_vgcv8d. Our team can review your account to determine what happened with the mobile line and the bill. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message
Billing
I did a new package from Xfinity on April of 2026, which would include a free mobile line for one year plus internet. Xfinity employee told me that had to be a new line, but I rejected because I wanted to keep my same number. The employee said he would open an exception for me and keep my number for
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Closing solved topic.
Netgear CM3000 not getting right upstream config
I'm on the 2GB UP\Down plan which supports 250 Mbps upload with a customer-owned modem. My Netgear CM3000 is mid/high-split capable, but it's only receiving a low-split config: four ATDMA channels, no upstream OFDMA lock. Anyone know how to get the right config pushed to my modem so I'm not locked a
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@user_jtfxwm I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Account is seriously corrupted — standard support says corporate must fix it
My Xfinity account has become seriously corrupted after multiple interactions with ordinary customer service. I have been told that the remaining account problems can only be corrected by Comcast corporate or a back-office team. Phone and chat support have been unable to resolve the issue and, in so
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@user_fc5116 Thanks for reaching out. I’m sorry for the inconvenience you’re experiencing. Could you please share a few more details about your concern and how we can help today?
Need to update credit card
When I try to update the credit card, it tells me I need to remove the automatic billing, so I do that and update my credit card info, when I try to pay my bill, the new credit card it missing…then old card is back on again after removing it from the info….it keeps going in circles and nothing gets
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No, I cancelled it for the move. I would like to buy it again, (like you have to for a move, since NOW is tied to addresses) but (like when I was trying to pay my bill before I cancelled), am only receiving the error message. If you have any advice o
"Sorry, Something Unexpected Happened"- Can't Pay Bill
Hi, I used my debit card to pay for NOW Internet. My debit card expired, so I got a new debit card. I put in the new debit card (it has the same number, but different exp. and code) into my payment methods. Since this happened, absolutely nothing has gone through. I just keep getting the "Sorry, Som
Question
Account is seriously corrupted — standard support says corporate must fix it
My Xfinity account has become seriously corrupted after multiple interactions with ordinary customer service. I have been told that the remaining account problems can only be corrected by Comcast corporate or a back-office team. Phone and chat support have been unable to resolve the issue and, in so
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Customer Service
Hello @user_a7w5tm, thank you for taking the time to leave a post. I can certainly understand your concern, especially with a sagging line in your backyard. We'd be happy to help get this looked into. To have the inactive drop line removed, we'll nee
Remove drop line
I have an inactive xfinity drop line in my backyard that is sagging and needs to be removed. how do I go about this?
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Hey there, @user_4y7sg3! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for our customers. Can you share with us some further
XfinityAdrienne
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Poor Customer Service
The issue is your customer service [Edited: “Inappropriate Language”], and Xfinity mobile is a ripoff when it charges you to report an issue. I am currently looking for a new provider, one with true customer service.
Question