Xfinity Community Forum

I’m highly disappointed

Hello my name is [Edit: Removed Personal Information] , I have been a Xfinity customer since 2024 ever since I became a member I have been mistreated and prior to me becoming a Xfinity customer I had a lady that portrayed herself as a supervisor trying to plant another customer account with my email

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Customer Service

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Accepted Solution

Hello @HamRHead2.0, and thank you for reaching out on our Xfinity Forum. We understand why you’re frustrated, particularly with the ongoing safety concern and today’s missed appointment. That’s not acceptable, and we regret the expe

XfinityMelinda

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12 hours ago

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How to cancel service?

I have been trying to get a low-hanging line raised or replaced ever since Hurricane Helene. It is a hazard. It could potentially flip a backhoe or forklift. After about 7 promises to fix it, including today between 8:00 and 12:00, we are done trying. The signal has been poor ever since the line cam

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Hi there, @user_eyrjyg! We are happy to further help with getting a visit set up to fix the line. You can also report safety concerns online, https://www.xfinity.com/support/articles/report-an-issue. That gets the visit set up so the line team comes

XfinityRay

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12 hours ago

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Exposed coaxial cable on my property

Schedule a technician to bury coaxial cable already dm’d

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user_dm70hu You're welcome! Please let us know if you need any further assistance.

XfinityMartyR

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12 hours ago

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WiFi Continually Goes On and Off; Ethernet Connection Works Fine

For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.

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New router makes steam drop connections

Hi A while ago I got a new router and ever since my online gaming seshs have not worked at all I am constantly getting DCed when playing with others online for all platforms, (Steam, Epic Games, My switch 2 PS5 Etc.) My browser works fine for most places like Youtube but for some reason messes up wh

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Your Home Network

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Thank you for posting on our community forums for assistance, user_2kjhig. I’m truly sorry to hear about your experience. This is not the level of service we strive to provide, and we’d like to help look into what happened. Could you plea

XfinityDilary

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12 hours ago

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Impossible to Disconnect Service

I am incredibly frustrated and would not recommend Xfinity to potential customers. I was a loyal customer for five years, consistently paying on time. I disconnected my service in and paid up through December 2025. Despite returning equipment and not using internet since December 18, Xfinity continu

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I removed the Pods again and there have been no events in the Event Log since then. I am thinking that the one or both of the Pods may be causing this. I have two more Pods that I can try, so will do that in the next few days. Thank you.

user_dm70hu

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12 hours ago

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WiFi Continually Goes On and Off; Ethernet Connection Works Fine

For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.

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user_2quw55 Thank you so much for reaching out for help with your billing concerns. I definitely understand reaching out anytime your bill is not what you expect, and I appreciate the chance to help. For the $25.00 fee, if your bank returned or refus

XfinityAmandaB

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12 hours ago

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still have not been re-payed and still been charged to much

You charge me $25 for your erroneous bill that my bank refused to pay. At the same time you have not been able to pay me back over multiple months for the credit that you overcharged me in the first place. I did not get completely refunded the 2 time $15 erroneous rental fee and lets not talk about

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Outage in La Porte, Indiana since yesterday. Looks like the cable is not connected at the pole. Unable to talk to a live person.

Outage in La Porte Indiana since yesterday. Unable to get a live person on the line. Been with Comcast for many years, but after this is resolved I am ready to switch to more reliable internet service provider. The outage map shows only our home as out. VERY POOR SERVICE FOR LONG TIME CUSTOMERS!!

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Customer Service

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Exposed coaxial cable on my property

Schedule a technician to bury coaxial cable already dm’d

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Your Home Network

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@XfinityThomasA - I have sent a DM.

Collabman

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12 hours ago

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Cancel my services

Hello, I need to cancel my Xfinity services.

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Thank you. I will definitely do this

user_hg2571

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12 hours ago

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Access to my account

How is my roommate getting access to my account that she can go to a store and get a phone under my about

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Thank you. I will definitely do this

user_hg2571

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12 hours ago

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Access to my account

How is my roommate getting access to my account that she can go to a store and get a phone under my about

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Closed

Impossible to Disconnect Service

I am incredibly frustrated and would not recommend Xfinity to potential customers. I was a loyal customer for five years, consistently paying on time. I disconnected my service in and paid up through December 2025. Despite returning equipment and not using internet since December 18, Xfinity continu

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Billing

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How to cancel service?

I have been trying to get a low-hanging line raised or replaced ever since Hurricane Helene. It is a hazard. It could potentially flip a backhoe or forklift. After about 7 promises to fix it, including today between 8:00 and 12:00, we are done trying. The signal has been poor ever since the line cam

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Customer Service

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Pedestal relocation

We are putting in a new driveway and the current very tall totally unattractive. Pedestal is right at the entrance to our driveway. We would like it to be flush or relocated

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Customer Service

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still have not been re-payed and still been charged to much

You charge me $25 for your erroneous bill that my bank refused to pay. At the same time you have not been able to pay me back over multiple months for the credit that you overcharged me in the first place. I did not get completely refunded the 2 time $15 erroneous rental fee and lets not talk about

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Billing

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Assistance with home WiFi

I have no WiFi . The Xfinity assistant dropped me.

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Your Home Network

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yes! My Inbox folder has disappeared in the Mail app. I'm still getting them but have to sign into Xfinity and pull them that way. Just all of a sudden, gone. I have all of my other folder - just no Inbox. Looked in Tra

user_fcsy3e

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13 hours ago

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My comcast.net inbox has disappeared

Apparently I am in the middle of the yahoo conversion but did not get any notifications. I spent almost 3 hours on the phone yesterday until I finally had someone tell me, they are having diffiulties, that's all Now, today I do not see what was sitting in my inbox yesterday! Anybody else have this p

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@corpunit1745 Thank you for reaching out here on Forums, I understand the need and importance of having your accounts linked, Lets try to get your account back on track, you can create a user for them and add a mobile number then link them. Please tr

XfinityKam

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13 hours ago

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Multiple linked accounts gone

We have several Xfinity accounts for our residential guest suites attached to one main username/password. A few months ago the main account had services removed and I attempted multiple times to have one of the active accounts renamed as the primary account. Now when I log in, all of the other linke

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