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Thank You for reply...We spoke to Roku and were able to fully delete, reinstall and open the XS app. Once on the XS homepage, we can choose a program to watch (live or recorded), but it will still not actually play the selection. The mes
Xfinity Steam App Error TVAPP-00287, via Roku Ultra
We have been running the XS app on 2 Roku Ultra and 4 Roku Premier devices since August 2020. In the last two weeks, the app had started to buffer &/or show a "Cannot be played" message on a devices. Starting yesterday, we are getting error code "TVAPP-00287" All other streamers, on not just Roku bu
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user_z99pvq Please verify the model number of each Roku device. Have you uninstalled and reinstalled the app?
Recordings that show up on box do not show up on Roku app until much later
I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.
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Hello @user_dhpyu2 and thanks for posting such a great question on our Xfinity Community forums. Xfinity is partnering with Yahoo in order to provide customers with comcast.net email the ability to upgrade for a better email experience at no co
It says we have an option to update to yahoo email but will we have to do something? Will we lose our email account at comcast at some point?
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I have two Roku devices. The problem shows up on both.
Recordings that show up on box do not show up on Roku app until much later
I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.
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I followed the instructions in our chat, as follows: One troubleshooting step that has helped resolve similar issues is adjusting the audio output settings on the Fire TV Stick: Press the Home button on your Fire TV remote. Navigate to Settings >
Problem with CNN channel on Xfinity Stream App on FireTV
When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have
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It says we have an option to update to yahoo email but will we have to do something? Will we lose our email account at comcast at some point?
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@micheles1 Thanks for getting back to us and providing an update. I have a link to our security team where you can also report emails as well https://spa.xfinity.com/help. Where you able to get that email removed?
Scam Email? [Edited]
I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/Xfinity. We have T Mobile which switched us and allowed us to use
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USAF_Paul Welcome to our community forum! You've reached the perfect place to get help with adjustments after your internet connection was resolved. Please send us a direct message with your full name and complete service address to “Xfini
Requesting service credit review - recurring outages, two technician visits
I've experienced recurring intermittent internet outages over the past week, affecting all connected devices (internet and TV boxes). Two technician visits were required: the first removed a coaxial splitter and replaced the gateway, but outages continued afterward; the second identified low signal
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@user_v40soy You can follow the steps listed on this website, and it will walk you through the removal of the service.
Cancel stream store service
I found that there is a StreamStore for my bill this month. NOW TV Latino 200+ Channels Including 45+ Spanish Channels Available Via The Xfinity Stream App and 20 Hours of Cloud DVR. Plus Peacock Premium ($10.99 Value) and Vix Premium with Ads ($6.99 Value) at NO Extra Cost. These Are Internet Deliv
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Then how can I cancel the NOW TV Latino package? Thank you.
Cancel stream store service
I found that there is a StreamStore for my bill this month. NOW TV Latino 200+ Channels Including 45+ Spanish Channels Available Via The Xfinity Stream App and 20 Hours of Cloud DVR. Plus Peacock Premium ($10.99 Value) and Vix Premium with Ads ($6.99 Value) at NO Extra Cost. These Are Internet Deliv
Question
Requesting service credit review - recurring outages, two technician visits
I've experienced recurring intermittent internet outages over the past week, affecting all connected devices (internet and TV boxes). Two technician visits were required: the first removed a coaxial splitter and replaced the gateway, but outages continued afterward; the second identified low signal
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Customer Service
It was a scam. I talked with someone
Scam Email? [Edited]
I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/Xfinity. We have T Mobile which switched us and allowed us to use
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Greetings @jmmskelly, and thanks for reaching out to us on the community forums, I hope this message finds you well. You have come to the right place for assistance with this question. The NOW TV Latino package is an add-on, so you can remove that wi
Cancel stream store service
I found that there is a StreamStore for my bill this month. NOW TV Latino 200+ Channels Including 45+ Spanish Channels Available Via The Xfinity Stream App and 20 Hours of Cloud DVR. Plus Peacock Premium ($10.99 Value) and Vix Premium with Ads ($6.99 Value) at NO Extra Cost. These Are Internet Deliv
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@micheles1 Did clearing your cache and cookies work as @Again suggested? Are you able to log into the Xfinity App and see any notifications there? Does the email mention anything about migrating?
Scam Email? [Edited]
I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/Xfinity. We have T Mobile which switched us and allowed us to use
Question
Cancel stream store service
I found that there is a StreamStore for my bill this month. NOW TV Latino 200+ Channels Including 45+ Spanish Channels Available Via The Xfinity Stream App and 20 Hours of Cloud DVR. Plus Peacock Premium ($10.99 Value) and Vix Premium with Ads ($6.99 Value) at NO Extra Cost. These Are Internet Deliv
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Customer Service
I have already filed a complaint with the FCC. I also plan on filing a better Business Bureau complaint. And I'm going to send in a formal written complaint to the Massachusetts attorney general.
Horrible chat service
Last year I was promised if I signed up for Xfinity mobile at $10 a month I would save overall on my bill including my home internet. The chat agent promise me the price was locked in there were no hidden fees and I would save money. That happened until this upcoming payment where my Xfinity mobile
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user_z99pvq Welcome to our community forum! Thank you for reaching out so we can see what's going on with the availability of your recordings on the Xfinity Stream app. Are you noticing this on any other devices when you check your recordings through
Recordings that show up on box do not show up on Roku app until much later
I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.
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Xfinity Stream fails in web Browers
From one laptop on my network only, I am unable to use Xfinity Stream. After logging in , I can go to the guide, but the channels don't load. It works from every other machine on my network. I removed/re-installed all of my browsers and it still fails with this message: "Attempting to Resume... We'v
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Xfinity Stream Website
I’m with this person. With Football season coming up soon NFL Network and NFL Redzone are 2 of the channels I look forward to. Without them I might have to take my business elsewhere. I hope this gets resolved by week 1.
user_otmy2u
commented
14 hours ago
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Nfl Network and Red Zone channel
Are you guys in active contract talks with the NFL still, or did you give up on that? Are you guys trying to figure something out? I pay approximately $400 a month for cable. The sports package is one of the reasons why. Hopefully you figure it out within the next month or so.
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