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I forgot to claim my prepaid card

I forgot to claim my prepaid card just tried to redeem with code and it says it expired plz help

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Customer Service

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4457 snow heights Cir se 87124

Internet is down at my house

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Devices and Equipment

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Report low line

Low cable line from pole to house

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Customer Service

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Service times

Home internet went down on a Tuesday mornings. Next available time for a tech to come out and look at the issues isn’t till the following Wednesday. 8 days of no internet and having to rely on my phones mobile hot spot. This is unacceptable time to have something fixed.

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Customer Service

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Supervisor

How do I get in touch with the supervisor?\nOkay

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Customer Service

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I think we are all in NE FL.  Exactly the same here.

user_1qbppq

 replied 

7 hours ago

 to the conversation: 

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My scheduled recordings are missing

Is there another scheduled recordings outage? All of mine are missing.

Question

I am located in Northeast Florida and having the same problem. I've tried several things including pulling the plug, a DVR Sync, a System Refresh, etc.  Nothing has helped. I don't know if it's related, but Wednesday evening I received a notifi

CL7

 commented 

7 hours ago

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2

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My scheduled recordings are missing

Is there another scheduled recordings outage? All of mine are missing.

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U

No and I am about to drop comcast Xfinity all together! I can’t even update Apple ID because of link to my email? No one has been able to help me.

user_a89z7h

 replied 

7 hours ago

 to the conversation: 

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IMAP password

How to find IMAP password for Comcast

Question

Hello @user_i2ihnn, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. To clarify your not able to access your Comcast email through the Mail app on your iPhone 16?

XfinityChelseaB

 replied 

7 hours ago

 to the conversation: 

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Email on Iphone

I can't access my comcast email on my iphone anymore

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U
internet slow down and stoppage

I'm experiencing internet slow down and stoppages after slow down work was done yesterday. There were no problems until you tried to fix something that was working fine.

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Your Home Network

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Comcast is aware there is an issue with DVR recordings, they are working on it, and the issue should be resolved by tomorrow.

OldTVGuide

 replied 

7 hours ago

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Dvr not recording. Shows nothing scheduled and on grid has half circle

Dvr not recording and on grid shows red circle

Question

user_ctxllw, hello there and thanks for reaching out regarding your payment method on file. You can follow this link here to obtain more information regarding your payment methods.   

XfinityQue

 commented 

7 hours ago

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Payment

I would like to change the credit card I have on file.

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U

We have a new fire tv and most other apps work just fine. NOT Xfinity stream. It is awful and we have had service out. Nothing ever changes. Truly there need to be more options to Xfinity. We cannot even get phone call in wi-fi mode. Trying to watch

user_7xf91n

 commented 

7 hours ago

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Xfinity stream freezes

My television keeps freezing while using Xfinity stream

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I'm in the same area and wanted to add that I am experiencing the same issue. I first noticed it last night Saturday March 13. Currently seeing about a 30ms increase in latency to Virginia and European servers. Normally I would ping 40-50ms to the ea

user_5hjcih

 commented 

7 hours ago

 to the conversation: 

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Regional Routing Fault: MN/WI traffic detouring through Denver/San Jose (ibone bypass)

Issue Summary: I am located in the Roseville, MN / Wisconsin node. I am experiencing a "tromboning" routing issue where traffic destined for the East Coast (Chicago/DC) is being sent to Denver and San Jose before returning East, adding 60ms of unnecessary latency. Proof of Local Low Latency (Chicago

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U

I’m having a similar issue that just started 3/12/26

user_5xf1o1

 commented 

7 hours ago

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U
Dvr not recording. Shows nothing scheduled and on grid has half circle

Dvr not recording and on grid shows red circle

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U

Wire down in my yard

user_5rd6di

 commented 

7 hours ago

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Wire down in my yard

Wire down in my yard

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Wire down in my yard

Wire down in my yard

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Customer Service

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Line down in my yard

user_5rd6di

 replied 

7 hours ago

 to the conversation: 

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Cable line down

Cable line down in my yard

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U

Line down in my yard

user_5rd6di

 commented 

7 hours ago

 to the conversation: 

0

1

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Cable line down

Cable line down in my yard

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U

I’m having the same issue. When I go to your link it’s telling me to sign up for Xfinity Pro. I did this and set up the extender yesterday — no option to buy the battery.

user_8w1oqz

 commented 

7 hours ago

 to the conversation: 

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WiFi Pro Battery

Hi, how can I purchase a backup battery for my WiFi Pro Extender?

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