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Hello and thank you for reaching out to us here on our Xfinity Community Forum user_pbxom8. I can absolutely understand your frustration, and want to apologize for the confusion and wasted time you've experienced at one of our locations, this is abso
Disappointing Experience
April 24, 2026 – Sharing my experience I was interested in purchasing a Google Pixel 10 Pro XL, 512 GB, and a Google Pixel Watch 4, 44mm. I logged into my Xfinity account and scheduled an appointment at the Truist Park/Smyrna, GA location. During the appointment setup, I was prompted to enter the de
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where is new TV
We ordered an ARRIS TV box about 10 days ago and it hasn't arrived
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Customer Service
Thank you for your post LoisMax3rd, we appreciate you and your time. I can tell you that our expert, @Again has it right. Following the steps they posted will get the info to the proper place.
Non Delivery email
I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked
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Update on this ongoing issue: a large quantity of agents have looked into this issue, though none seem to know why I am unable to view my internet data usage on my end. This issue applies to my Xfinity app, and on my computer when I look it up in my
Xfinity Internet Data Usage not accurate
Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount. I t
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request a serviceability survey
I would like to request service to be added to your system for my address. You have service available 2 doors up from me and 2 doors down from me. What are my next steps?
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Customer Service
Hi there @user_g9qs7z. Our team can check for an update on your claim. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click "Sign In" if ne
Damage to Personal Property
We created a claim and haven’t heard anything back about a line going through our sewer line.
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Rude agent - gas lighting and condescending
Ive been a customer with xfinity for 5 years, with a recent increase to my bill $100.32 for a 400mbps and wifi 5 equipment. New customers are getting a better deal and better equipment. While on a live agent chat i requested if my plans could be revised for a better deal. I explained that i was a lo
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Customer Service
Disappointing Experience
April 24, 2026 – Sharing my experience I was interested in purchasing a Google Pixel 10 Pro XL, 512 GB, and a Google Pixel Watch 4, 44mm. I logged into my Xfinity account and scheduled an appointment at the Truist Park/Smyrna, GA location. During the appointment setup, I was prompted to enter the de
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Customer Service
Hey @user_6kjigd looks like its be a couple of days, are you still experiencing issues with your mobile voicemail at this time? If so, here are a few steps you can try: First restart your phone, ensure cellular data is on, and cl
Voicemail interference
Whenever I get a mobile call, a 3 month old voicemail plays and I can’t hear whose really calling
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Rewind function on live tv
For years, when I turned on my tv, I would have the option to rewind the current channel the tv was on, up to 1 hour back. Great feature, especially for catching the news or other programming that had started before we came inside in the evening. Recently, I had a technician at my home checking my i
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X1
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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15 hours ago
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Outages
5 days of outages. Xfinity does not work for people who work from home.
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