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Hey there, user_6978wm! Thanks for taking the time to bring your account ownership transfer request to our attention. Congrats on your closing! We would be more than happy to help you with this request. To proceed, please send us a direct chat messag

XfinityNatalie

 commented 

7 hours ago

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Transfer Service To New Owner of Residence

I just sold my house and the new owner wants Xfinity. The closest store is 40 miles away. I need assistance so that the new owner can just take over the existing equipment and get Xfinity

Question

Hello @user_o5cb7w, and thank you for reaching out here on our Xfinity Community forums. We can understand why seeing the trade-in amount change from $1,000 to $450 during checkout would raise concerns, especially when you captured screenshots of the

XfinityCliff

 commented 

7 hours ago

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Illegal bait and switch tactics

While upgrading my Xfinity mobile phone I was offered $1000 trade it credit for my phone and when checking out the credit was changed to $450. I have screen shots of the transaction and it’s a clear bait and switch tactic. I spoke with a representative named George over the phone who couldn’t have c

Question

It was a pleasure working with you in private and getting you on a promotion that fits your needs. I do appreciate your time, and we truly do appreciate your business!

XfinityRichard

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7 hours ago

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Price jump for same service

Hi! I've been an Xfinity customer for 3+ years, and my internet-only bill has increased from $30 to $95 per month, even though I haven't changed my internet speed or services. I'd like to understand exactly what caused the increase, including whether a promotional discount expired or my equipment re

Question

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i accessed xfinity .com from my iphone and logged in and got the same remdering message

user_e4xikr

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7 hours ago

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can't access my membership benefits

Keep getting this message... rendering error occurred: Cannot read properties of null (reading 'fields').

Question

My phone is Samsung and my TV is a Vizio. The Vizio is the only device I can cast to.

clhawk

 replied 

7 hours ago

 to the conversation: 

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Xfinity stream can't find device

I've been using Xfinity Stream for several months and really didn't have issues until yesterday. Wanted to watch a show on my Vizio TV and when I went to cast, it said that it could not find any devices to cast to. I checked to make sure that both my phone and TV were on the same network. I've resta

Question

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I used my i phone to access xfinity .com and logged in and got the same rendering message

user_e4xikr

 replied 

7 hours ago

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can't access my membership benefits

Keep getting this message... rendering error occurred: Cannot read properties of null (reading 'fields').

Question

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TY! I did get my pin and have gone through all (I think it's all) the gyrations to prep for the transition to Mint (my new carrier). I understand that the process to port a number can take up to 48 hours to complete. It's now at ~27 hours.

user_mlldo4

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7 hours ago

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Transfer PIN number

Switching phone co and keeping my phone number

Question

user_uxufzc  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.  Here are the detailed steps to direct message us:  • Cl

XfinityAlfonso

 replied 

7 hours ago

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Tampered sensor

Replaced battery now it says tampered

Question

Hello again! We haven't heard from you in a few days as you mentioned you'd reach out if the issue wasn't resolved. We'll get this closed up for now but don't hesitate to reach out if you still need assistance.

XfinityBradM

 commented 

7 hours ago

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Charged for returned iPad new condition

I returned an iPad at Xfinity in brand new condition. It was used for two weeks but wiped clean and perfectly pristine condition. I received it back saying it was badly damaged and they charged me $580. Xfinity has no record of it. The agents said it shouldn't have happened online and in-store they

Question

@user_0c5ozu, I understand how concerning it is when an expected discount doesn't appear on your bill. The automatic payment is applied when you have a checking or savings account and paperless billing. Automatic payments and paperless billing discou

XfinityCarolyn

 replied 

7 hours ago

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auto pay discount

My auto pay discount is not showing up on my bill.

Question

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Existing Comcast conduit — please try pull before new trench

Hi — I need help intercepting an active underground / OneDrop bury request before unnecessary locating and trenching. Xfinity recently replaced my drop after intermittent signal issues. The tech ran a temporary line across the yard (tied off / laid across the lawn) and said a bury crew will come aft

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Customer Service

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Okay gotcha thanks for confirming 👍 Is your Samsung TV the only device in the home capable of being cast to? And if not, is the Stream app able to be cast to any other capable devices in your home?

XfinitySeth

 replied 

7 hours ago

 to the conversation: 

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Xfinity stream can't find device

I've been using Xfinity Stream for several months and really didn't have issues until yesterday. Wanted to watch a show on my Vizio TV and when I went to cast, it said that it could not find any devices to cast to. I checked to make sure that both my phone and TV were on the same network. I've resta

Question

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DVR recording audio drops in and out on TV Box

DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record

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Downed line since may and property damage

I need help with an unresolved property/line issue that has been sitting on my property since May 2026. A Comcast/Xfinity truck came onto my property and became stuck in my yard. A second vehicle had to come down and pull it out. I have video documenting the incident. Afterward, a Comcast/Xfinity li

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Customer Service

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econcovia  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.  Here are the detailed steps to direct message us:  •

XfinityBrianH

 commented 

7 hours ago

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Identity Verification not working

I’m trying to place an order online for a phone. When I get to the “identity verification” prompt, i put in my SSN and DOB, and it says that they are unable to confirm my identity. I thought maybe this was an error because the item I was trying to finance was beyond the limit that xfinity would allo

Question

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Transfer Service To New Owner of Residence

I just sold my house and the new owner wants Xfinity. The closest store is 40 miles away. I need assistance so that the new owner can just take over the existing equipment and get Xfinity

Question

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Customer Service

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I used my iphone to acess xfinity.com and get the same message that rendering error occured

user_e4xikr

 replied 

7 hours ago

 to the conversation: 

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can't access my membership benefits

Keep getting this message... rendering error occurred: Cannot read properties of null (reading 'fields').

Question

Hey there, @user_cbd96a, thanks for reaching out through Xfinity Forums regarding your outside wiring. We would be happy to help with the hanging line. Can you please send us a direct message with your full name and your full address? How to Send U

XfinityJeniece

 commented 

7 hours ago

 to the conversation: 

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Hanging wire

I have a hanging wire above my driveway from a job that was not finished by xfinity. When I contacted the company they told me that I would be charged for this project to be finished because it is my neighbor's line. This is ridiculous all I'm asking for is the line to be cleaned up.

Question

Thanks for meeting us here in our community, @user_ldim4o, about your concerns with pausing live TV without a DVR subscription.    Customers using an XG2 or any Xi TV Box with the pre-inserted 4 GB SD card can pause, rewind and fast-forward

XfinityLinda

 commented 

7 hours ago

 to the conversation: 

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Is the xg2v2 box still able to pause live tv without a dvr subscription

I used to be able to pause live tv show before I haven’t changed anything on my account called customer service and they said I need to subscribe to a dvr subscription is this true and is anyone else having issues

Question

jaysan0379 Hello, and thank you for reaching out to us over our Xfinity Community Forums! I would recommend taking a look at our troubleshooting section of the Xfinity Community Forums. Often times the Xfinity app will find connection issues, and can

XfinityMartyR

 commented 

7 hours ago

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Upload speed robbery

I pay for 1gbps upload and download speed. The download speed is sometimes at or over what I pay for, but has been as low as 300mbps at times. The upload speed has never been above 120mbps and is frequently lower than 100mbps. I am directly connected to the Xfinity provided XB8 modem via Cat6 ethern

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