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Who and how do I co tact Comcast to get a refund
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Outage credit
It is humanly impossible to connect to any human being that works for xfinity as my service has been in and out all week and I’ve had to buy $50 worth of internet access from another provider just to be able to work…to then pay my xfinity bill in full for a service that in turn doesn’t work! This is
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Customer Service
Thank you for speeding up my decision to drop xfinity and go to different internet and tv provider.
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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fix it! It’s an absurdity that COMCAST OWNS NBC AND CANT NEGOTIATE A PROPER AGREEMENT. NBC is one of the basic stations that everyone knows and enjoys. I’m in the process of checking out all other alternatives to Xfinity. I’m sure others are doing th
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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Detroit local Channels
Will we be able to access Detroit local channels in the near future?
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Customer Service
Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programme
Scripps/NBC
The current situation between Xfinity and Scripps is ridiculous. Resolve the conflict ASAP so that your customers are receiving the services that they are paying good money for!!
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Cancel service
I need my service canceled immediately. I have tried 3 times to schedule a call back & never received one. I don’t have time to make into a store. I need my service canceled.
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Sign-In and Account Management
Fix it…..looking into alternatives…this is a major concern for many people and the fact that Comcast OWNS NBC IS EVEN MORE FRUSTRATING THAT THIS CANT BE SOLVED……
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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Hello user_w5pk8l thank you so much for adding your voice to this conversation here on our Forums! Are you seeing the same TVAPP-00231 error as well, and is this only on one of the KVIE channels? If not, what other codes/error messages are you seeing
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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Scripps/NBC
The current situation between Xfinity and Scripps is ridiculous. Resolve the conflict ASAP so that your customers are receiving the services that they are paying good money for!!
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Customer Service
Yes, what happen to NHK Channel it is Loved by many. Love the Somewhere Street and other shows
NHK suddenly removed without notice on March 31 2026
Why did NHK channel 265 in my market suddenly disappear from my lineup on March 31 2026. No notice or warning Watched it for years. Removval. of another channel that didn’t show commercials
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Unfortunately there was nothing he was able to do. I am currently waiting for a call back from the manager. This agent did let me know for supervisors they do call backs not transfers so the lady I was previously speaking with just lied to me then hu
HOW TO GET LIVE AGENT
This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th
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Update: For the first time 1/25 times I got someone who seems willing to help me. We will see how it turns out and update here. But if the best we can hope for when calling xfinity is a 4% chance to be helped by someone who can and will..... That is
HOW TO GET LIVE AGENT
This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th
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I can’t DM, I do not have Facebook messenger. I can’t even chat with an official employee.
Frequent outages
Hello, I am inquiring as to why there are so many internet outages in my area. I call the 1800 number, but I am the virtual assistant won’t let me talk to anyone. It seems these outages are becoming more and more frequent. Supposedly, Xfinity upgraded their equipment. If this is true, then why am I
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Ok, please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Frequent outages
My WiFi frequently drops day to day, on no regular cadence. When I use the troubleshooting chat I just get the boilerplate "Try unplugging your router and plugging it back in" which works until it drops again a day later. How can I get better support for this issue and a more permanent fix?
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user_wis6rx E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and
XfinityDilary
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Detroit local Channels
Will we be able to access Detroit local channels in the near future?
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