Hello Xfinity Support, I need written clarification regarding my existing Xfinity Mobile free-line promotion. I am a verified U.S. military member. I currently have one Unlimited Xfinity Mobile line receiving a 12-month free-line promotion, which expires in October 2026. I was previously told by Xfi

I am being told I am not able to upgrade or even byod my own phone because of the plan I'm on. This doesn't work as on of my phones is broken and needs to be replaced

I need assistance escalating a billing issue that I have been unable to resolve through customer service.

I have been trying to get my refund since Tuesday of last week! Unfortunately i have been miss guided and lied to many times. How can I get my refund ?

i recently moved and have the same wifi plan , but different equipment . at my old place i had no issues while gaming , i had no issues with lagging. now at my new place my games are constantly lagging.

I impulsively made a purchase of an xfinity home internet plan last night, without realizing that it would require the use of a coax outlet. I do not have access to a coax outlet at this time, and would like to cancel my plan and potentially get a refund

I have three rusted and damaged green comcast utility receptacles outside my home. How can I get them replaced/repaired? Wires hanging out of the bottom. Very undigjtly. B

I am writing to express my frustration regarding the numerous service outages I have experienced recently. The repeated interruptions to my internet service have been disruptive and have made it difficult to reliably work, communicate, and use the service I am paying for. These outages have occurred

My phone number does not have access to Advanced Call Forwarding, so I am unable to change the number of rings. I am old, so I can't always get to the phone before 5 rings and don't know how to access Xfinity Voicemail (my son is helping me with this message). We found instructions mentioning sendin

Hello, I finally found out what I wanted to use my virtual card for and found my balance at zero. I never once used the card and didn't know there was even an expiration date. I would love to have another card reissued so I can use the funds for the purpose I intended too. I have been a loyal custom

Shows are sometimes marked new when they are actually reruns. This causes useless recordings wasting dvr space. Please fix this.

I need assistance canceling all of my Xfinity services and would like to handle the cancellation through messaging

Why did the service tech connect my small boxes to the internet, it was not like that before

Cable line in back yard is showing

Got a call from the number [Edited: "possibly malicious number"] saying 50% discount exiting today. To call number on caller ID. Heads up folks