Xfinity Community Forum

Hello user_livk5e, and thank you for taking the time to share your recent Xfinity Mobile experience in our thread. We infinitely appreciate you joining the Xfinity Mobile family, so the last thing we want is for your first experience to be anything l

XfinitySeth

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13 hours ago

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Misrepresentation of iPhone 12 Trade-In Credit

I spoke with a representative named Sara. She explicitly stated I was eligible for a $450 trade-in credit if I switched to Xfinity Mobile. Based on this professional assurance, I agreed to the service. During my six-hour phone call with Sara, she sent numerous digital agreements that I was told were

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@XfinityJeff "filter rules" is not available on the drop down menu when using my desktop. how do i enable "filter rules"?

user_0240i2

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13 hours ago

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Mail filters missing from email

Unable to add new filter to email. category missing from list

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Got it, @user_d1xoc1. Thanks for confirming! Other than reviewing what counts towards your data plan, your next best step is to speak with the CSA team. You may want to try again if the issue persists and/or see if an escalation ticket can be submitt

XfinitySara

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13 hours ago

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Excessive and inaccurate data usage

Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t

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unlinked my Comcast email from Yahoo

I accidentally unlinked my Comcast email from Yahoo. Now my Comcast email does not work anywhere. I need the mailbox re-linked and the Yahoo backend reactivated for my account.

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Email

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we only have internet

user_d1xoc1

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13 hours ago

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Excessive and inaccurate data usage

Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t

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@user_qb9op0 I am in the same situation. Probably one day I have to do factory reset the modem, make it back to original state. (Will be double NAT in my OpenWRT). Then cross finger I can get into 10.0.0.1 admin page (or app can see the

user_1vc3i3

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13 hours ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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Hello user_d1xoc1 thank you so much for following up on this, and letting us know what the CSA team had to say! That's great to hear that there are no account or hardware anomalies causing this apparent data mismatch. Do you have only internet servic

XfinityAlfonso

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13 hours ago

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Excessive and inaccurate data usage

Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t

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user_wcw1xi, Hi there! Thanks for taking the time to reach out. I can understand the importance of being able to sign into our webmail link to access your emails. Were you able to have success with signing in to your email using the link that @Again

XfinityGabriel

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13 hours ago

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get emails

sign into comcast.net

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Not happy at all

Credence put a collection on my credit report! I immediately called them to see what was this about and they told me that I have a xfinity mobile account! I NEVER HAD A MOBILE ACCOUNT WITH XFINITY!! I've called xfinity multiple times and they don't see anything. This last representative told me to i

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Plan

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customer service

No customer service. The phone "support" from their robot is worthless. You can't speak to any real person. I'm about to throw my internet server out the window run over it.

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Customer Service

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@user_1iwtd9 What happened to us, it that shortly after delivery, both my wife and myself received phone calls, supposedly from Xfinity, asking if we had received phones in error. They said they would email us return shipping labels so that we coul

user_t2r5ya

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13 hours ago

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Phone scam

For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o

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Bill

I can log in to pay my bill

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Billing

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Deceptive pricing - Bait and switch INCREASED my bill

I was paying ~$173 per month, and saw I could upgrade my internet, it said my new bill would be $162.40 per month. Have an email with this exact figure. Then I see my new bill, $195 per month! Spoke with someone on phone immediately about this increase, and they said to call back when bill hit, and

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Billing

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Just got a new Wi-Fi gateway, and I cannot get it to connect to the Internet.

hi. I just got a new Wi-Fi gateway from Xfinity and I’m following the instructions to get it set up and I cannot get it to work connecting to the Internet. Every time it asks me to sign into my account and I put in my correct ID and password it brings up the sign in screen again and I can never sign

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Your Home Network

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My refund debit card has expired and I had not been able to use it at all and would like a new card reissued, please.

user_gpenyn

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14 hours ago

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My refund debit card has expired and I had not been able to use it at all and would like a new card reissued, please.

My refund debit card has expired on 12/25 and I had not been able to use it at all. Can I please have a new card issued with the refund balance? Best regards,

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Old cable removal

I terminated my comcast service 2 years ago and there are now exposed cable in my backyard that I want you to remove. When can you do that?

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Customer Service

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It seems that you have to create some type of post before you will see the direct messaging icon. I was not seeing it either until I created this post after which then it showed up for me and allowed be to do the direct messaging. On my screen to th

user_phqlub

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14 hours ago

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My refund debit card has expired and I had not been able to use it at all and would like a new card reissued, please.

My refund debit card has expired on 12/25 and I had not been able to use it at all. Can I please have a new card issued with the refund balance? Best regards,

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Good afternoon user_ezfjts I would be happy to look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at t

XfinityJon

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14 hours ago

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xfinity support

I received a letter from Communications Unlimited Inc. dated 09DEC25 explaining why, in your opinion, my damage claim Xfinity Case # [Edited: "Personal Information"] and appropriate reimbursement was unable to be processed. I made a complaint that several electronic items of mine and Xfinity's were

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@XfinityAlfonso I just got off of the phone with a representative from the number you linked above who said that there were no issues at all with the account or the hardware. What do you suggest to do now? There is no way that we've used this much d

user_d1xoc1

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14 hours ago

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Excessive and inaccurate data usage

Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t

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@user_a70e61 I wanted to let you know that the engineer team is still working on the Stream App/DVR fix, and I'm continuing to follow along to check for updates on the open ticket. Once there is more information to provide, I'll make sure to let you

XfinityJustinC

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14 hours ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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