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Thanks for the quick reply. I appreciate the information. I reviewed the support articles you linked. They state that: “If the location is incorrect, the ISP can request a correction with the third-party geolocation providers.” This is what I’m re
Incorrect Public IP Geolocation (Shows Ashburn VA Instead of Morgantown WV)
Hello, I’m having an issue where my Comcast-assigned public IP address is geolocating incorrectly. My physical service address is Morgantown, West Virginia, but my public IP frequently resolves to: Ashburn, VA New York, NY Newark, NJ This causes websites, maps, weather services, and search engines t
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That is what I expected. But I read that comcast/xfinity would send a message before deactivating.
is my deceased wife's email account active?
My wife passed in July, 2023. Has her email address been deactivated?
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Thanks for posting this solution. Will Comcast expect us to access our emails like this forever? Does anyone at Comcast read this forum?
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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user_tfuy5y Thanks for reaching out! Are you seeing the same issue on multiple devices, or just one device? Also, the Error code: 3205 could indicate a connection issue with your device to the Xfinity Gateway or your own Modem/Router. It can als
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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Since standard troubleshooting has been exhausted and the issue persists @Tek send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than ha
Netflix not loading on first launch.
Recently, when launching a Netflix program from the X1 Guide the show will not load when first launched. You just have a spinning red circle. When you hit exit and then launch the same program again it works. I already reset Netflix from help and cleared the app storage from settings. Using the Netf
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Broken gateway--how to get replacement?
I recently signed up for an internet plan, and the xFi gateway I received is broken (see photos). This is how it came out of the box. (It's also dusty?) I've tried using the Xfinity Assistant to ask how to replace it, but it keeps telling me to activate the service first. Clearly, I can't do that. I
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Customer Service
I spent a lot of my time trying to stop the pop up and be able to use my email, and then I found multiple complaints aimed at Comcast. We now know the problem isn’t for us to correct, it’s Comcast’s or Xfinity’s, whatever they
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Modem upgrade
I currently have the xb8 modem and was wondering if I would be able to swap it out to get the xb10?
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Customer Service
Moved to Customer Service as this has nothing to do with Accessibility/disability.
No Connection Yet - Opened Account on 11/24
I need a cable line connected to my home before I can use the internet. I have had two technicians come and provide no resolution. On December 1, I hired an electrician to install a grounding rod on the advice of the first technician (Appt on 11/25). The second technician could not do anything witho
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Excessive billing for unreturned equipment. Beware Xfinity will gladly charge you forever, well beyond a reasonable depreciation period.
I recently changed my service that I've had since 2016. In the process I was told I had a $12/mo charge for un-returned equipment. At the time I couldn't recall ever having had any equipment since I supplied my own router from day one. After digging through emails all the way back to 2016, I see tha
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Billing
@user_z77xfx Is anybody else getting spam emails stating discontinued service It is definitely spam, especially if it gives you a time frame and wants you to click a link to keep it from being deleted. If you check on webmail all official Xf
I keep getting emails stating that my service will be discontinued is this spam
Is anybody else getting spam emails stating discontinued service
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I just had this problem 2 days ago. I did everything they said to do and still have the same problem with TULSA KING, every other show is alright. I would think it's a PARAMOUNT problem not XFINITY. Anyone know how to contact PARAMOUNT?
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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@barbberth65 Waiting for help with my email! This is not real time help or instant messaging. This is more like email or a bulletin board service. Your comcast.net email is going to be migrated to Yahoo! Mail and you will get an official verifie
Someone to help me figure out what is wrong with my email accounxt
Keep getting messages that it will be shut down. Had my email stolen several days ago and sent out spam message to all my contacts. There are so many problems it is ridiculous and can’t get any help!
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The procedure works to correct it for one launch of a episode. It is only when you select a specific Netflix episode from the X1 Guide. The red circle launches and won't proceed. If you hit exit and relaunch the episode then it loads fine. It seems
Netflix not loading on first launch.
Recently, when launching a Netflix program from the X1 Guide the show will not load when first launched. You just have a spinning red circle. When you hit exit and then launch the same program again it works. I already reset Netflix from help and cleared the app storage from settings. Using the Netf
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Had maintenance performed in my area. Cable is not functioning correctly. Need to talk to someone ASAL!
user_qk2dtx
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13 hours ago
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technical support
have a technical issue that needs a live agent-how do I reach one?
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