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EMI/RFI Injected On Cable Limiting Bit Rate
Not sure how to fix this. Xfinity refuses to repair. Old DOCSIS 3.0 line amp in pedestal, kluged to pass an OFDM channel over miles of 25 to 40 year old cable buried in swampy conditions. Line amp diplexer has drifted so the guard band knee starts at 38 MHz, buried in noise by the 40.4 MHz center fr
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Your Home Network
So had tech today come he gave us a new box then he seen was a line issue once the new box installs as he said th wold box was not even showing issues so was broken inside then the line still slow now what causing it now the slow of the WiFi after he
Dropping signal on all devices OUT OF NO WHERE!
We have has this 2 years and out of no where my signal started dropping on all tvs and all devices while watching simple short videos and all! I am furious because your phone call told me was all green but no the one person said seen issues on the wall outlet issue for the model at the hone ! Said s
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how do i get credit for lack of ABC ?
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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? That is why I am here. I am getting no where with customer service.........
Completely Fed Up with Customer Service
On 2/18 I called to lower my bill from an astronomical $427.00 for cable/landline/1 security camera. I went from X1 Premier Quad Play to TV Plus. On this call the agent told me I needed a new gateway and that "I could easily install it myself" I knew better and stated I wanted a contractor to instal
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I will look at this. But I highly doubt the coax is the problem. Why was everything working just fine with my old gateway, also a XB8, and as soon as it was replaced, for the failing WiFi signal, I started to have packet loss and latency issues? I
20% Packet Loss
A few weeks ago, the WiFi card on my XB8 failed so I exchanged it for a new one at my local Xfinity store. Now, when I am gaming on my PS5, I am getting consistent packet loss/late packets, especially if one or more devices are streaming. This was never a problem with my old gateway. Using a packet
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user_tvnqmh I am very sorry, we do not have their contact information. We handle residential and business accounts. This is a unique request and is outside our scope of business. I am very sorry.
Major Construction project South San Francisco
Hi, I am a Utility Engineer for a firm the SF Bay that is designing a RR project and one or more of Comcast facilities will need relocated. Please provide me with a contact that assist with this request.
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Blondie317, That is a great question. Thank you for stopping by our Xfinity community forums for help with these recent connection issues. These can happen for a lot of reasons, ranging from weather to animals or just natural aging of connections. I
Dropping signal on all devices OUT OF NO WHERE!
We have has this 2 years and out of no where my signal started dropping on all tvs and all devices while watching simple short videos and all! I am furious because your phone call told me was all green but no the one person said seen issues on the wall outlet issue for the model at the hone ! Said s
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NBC channel issue
Looking for rebate for lack of NBC for my community cable invoice and personal invoice
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Channels and Programming
Thank you for your response. I understand that contract negotiations are part of doing business; however, as a customer, I believe there should be greater transparency around what these changes mean for us. If the issue is related to increased progr
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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Have Xfinity Stream and do not have access to channel 1254
Braves Vision
I want to add Braves vision to my favorite channels on firestick max. The channel isn't showing up on the menu.
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Can you reply with the contact for this area? What facilities Department? Need to speak with OSP ( Out-side Plant) Engineer.
Major Construction project South San Francisco
Hi, I am a Utility Engineer for a firm the SF Bay that is designing a RR project and one or more of Comcast facilities will need relocated. Please provide me with a contact that assist with this request.
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@marim4 Thanks for adding a post to the community. We know having a credit for downtime of service is important, and made it easy to receive one using the link here https://www.xfinity.com/support/account-management/credits/outage/details. Log in to
Missing Billing Credit
Experienced over a week of internet outages in my neighborhood last month and was given a $10 credit twice but only one was applied. I'm missing $10 off my April bill due 4/9/26. Reference ID given by chat agent Shivam: [Edited: "Personal Information"] [Image Removed: "Personal Information - Referen
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Yes, I upgraded to the Premium Plan but I STILL cannot receive Channel 1261
Xfinity tells me that Mariners TV is in my Channel lineup, but I can't access the channel
I am extremely frustrated with this situation. I received an email from Xfinity on March 26 telling me that Channel 1261/Mariners TV is "included with [my] Xfinity TV plan." But when I try to watch 1261, the TV screen shows a message saying that I must upgrade my plan. Even today, April 4, I went on
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Have you checked under the "redeemed Rewards" section to see if this has been done already?
No Peacock Rewards offer showing on Rewards page
I am a Platinum Xfinity member, and am eligible to receive the Peacock Premium for free. When I go to the Rewards page, there is no offer for me to redeem. How do I redeem and activate this offer as a Platinum Xfinity member? Thank you.
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Missing Billing Credit
Experienced over a week of internet outages in my neighborhood last month and was given a $10 credit twice but only one was applied. I'm missing $10 off my April bill due 4/9/26. Reference ID given by chat agent Shivam: [Edited: "Personal Information"] [Image Removed: "Personal Information - Referen
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Customer Service
@rraub That is quite interesting, and we appreciate you sharing here for the benefit of our community.
XG1v4-A
Will you please provide instructions how to disable “fast start” / quick boot on an Xfinity XG1v4-A?
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Hello, user_ku6zlw! No. In the next few months, our contracts for the channels listed on the contract renewals site may expire. We expect that we’ll be able to renew these agreements without service interruption and continue carrying the channe
Status of scripps channels
Losing local station owned by scripps is a big deal. Xfinity customers are always having their bills increased outside of contracts with owner stations. I just switched to a cheaper package after last increase. Now you’re taking away channels. I see no incentive to stay any longer.
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FIX IT!!! Dammit!!!!
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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i am in same boat pOaboC is our local station how do I apply for credit ?
user_jn2gij
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Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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