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@user_75q6k7 Thanks, but I'm not doing anymore. It looks like I've got to pay the increase. After all of this, I don't blame you, but let's try something anyway. To check if your direct messaging is turned on, click on your Profile Avatar
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
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Hello @user_49rgk3, thank you for taking the time to leave a post. I understand how frustrating this has been, especially after waiting and keeping records of what was promised. This isn’t the experience we want for our customers, and we truly
Employees lie to make a sale
I was told on the phone from an xfinity mobile employee that I would receive 400 visa gift cards for each line I bring over. I waited 3 months, he wouldnt respond to any emails after he confirmed i activated the phones. After I called and reported him, he called me within and hour and said that he j
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I just want to echo that it’s ridiculous that I just “upgraded” my speed only to have Xfinity basically break my network for all intents and purposes by forcing me to use a device that’s less capable than the router I used for my 1GB service. So if
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@XfinityRichard yes, still having this issue. My router XB8-T used to serve a webpage with some configuration. One of those was UPnP. I use Plex, and it needs that set to run. The router, after a while, would disable. So eve
UPnP Xfi
So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?
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@Aceq2jot The Problem is Comcast has switched over to hosting via Yahoo. So IMAP setting have to reconfigured to Yahoo's IMAP Servers. <snip> Not everyone has transitioned to Yahoo! Mail, so this sweeping statement isn't totally accurate. I
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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That is the correct device for your plan, @user_143hmu. I would recommend visiting our NOW PORTAL for assistance with your intermittent connectivity issues. As that team would be able to take the next steps forward to resolve any now issues, but we w
Service keeps disconnecting from time to time
My Xfinity service keeps disconnecting intermittently, and this issue has been happening since the day my service was installed. I’ve tried all the available troubleshooting steps on my end, but the problem persists. I don’t believe I can resolve this myself.
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Hello @user_a9a7f3 We can certainly help with the return. Have you already received the iPad? The following link provides all the steps to initiate the return online. Have you tried the steps below already? https://www.xfinity.com/support/articles/re
Returning "free" iPad received from Xfinity
Cannot find how to return the "free" iPad customer service conned me into taking. I do not want it. How do I return it to Xfinity? Thank you! Debi Edwards
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Unfortunately, no. I’ve tried all kinds of restarts, but the connection still drops intermittently. When I checked my equipment on the Xfinity website, it said, “The Xfinity Gateway you currently have is out of date.” Could this be the source of the
Service keeps disconnecting from time to time
My Xfinity service keeps disconnecting intermittently, and this issue has been happening since the day my service was installed. I’ve tried all the available troubleshooting steps on my end, but the problem persists. I don’t believe I can resolve this myself.
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Returning "free" iPad received from Xfinity
Cannot find how to return the "free" iPad customer service conned me into taking. I do not want it. How do I return it to Xfinity? Thank you! Debi Edwards
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Customer Service
Hey there user_30dfb1 we've got some great updates for you on this home connection request! Please reach out via the private message chats that we have going, and we'll be happy to provide those details to you.
Install cable from street to house
Your tech informed us today that we would need to have a cable installed to get Xfinity service so has reported the house as "Not Serviceable". The house sits, by his measure, 480+ feet from the street. How do I go about getting a quote for install of the required cable?
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Hello @TripleGGG1959, thanks for your comment. You may continue to receive text messages and emails about payment due because these notifications are sent to remind you of important billing information, even if you pay promptly. I appreciate you conf
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
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Hello. user_5y4lhi. Our team is here to help in every way we can. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, cli
Complaint about billing
Dear Xfinity Billing Department, I've been dealing with an ongoing issue that's causing me serious stress. I couldn't pay my bill, so you offered me an arrangement to defer payment until December eighth for seventy-four dollars seventy-six cents. Despite this, you've attempted to pull the payment tw
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Hello, @user_f2f0v6 thank you for sending the direct message with the requested information, I was able to locate and will follow up with you there to get that equipment charge reversed for you.
Cancel equipment 'rental' fee
I have made this request at least four times using the app to chat with an agent, and four times I have been promised it would be done. There has been a $34.16 amount on my bill for months which I am not going to pay. It was for a router rental that a tech said would solve a connection problem, and
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We do not allow any addresses to be posted in public for security purposes. We would love the opportunity to look further into this issue to ensure a final resolution. Please feel free to direct message us with the steps above so that we may be able
report drop cable issue
What a frustrating process to report a problem with your drop cable. Calling 1 800 Xfinity like you suggest it a waste of time. For your information, the service drop to [Edited: "Personal Information"] in Napa Ca has a broken integrated messenger cable. About 5' of it is missing. The main part of t
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I am having the same issue too. My App says I am paid in full. Online it says I am paid in full. The Xfinity rep online said my account is paid in full. So, why do I keep getting text messages and emails telling me a payment is due? I pay my account
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
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Requesting call back from CEO company of Comcast [Edited: "Personal Information"]
user_hucp1y
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For an email address for the CEO of Comcast
Why can't you email a complaint about the customer service and the automated service which understands nothing. It is disgusting to try to reach a real person by phone. If you can ever get on the list for a real person the hold time is 1 hour or more. I am fed up. Their online website has been down
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