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Yes indeed, that is correct, user_xjwpqx.  

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Device credits and being charged for devices

When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?

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So I would likely see them on the 2nd or 3rd bill and would receive credits on that bill for the first two payments made on those two devices?

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Device credits and being charged for devices

When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?

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Cable boxes

you are billing us for 5 and we only have 4. You need to fix ut

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swishpan Is this a setting you would normally have access to using your Admin tool? If so, have you enabled the admin tool access using the advanced setting tab in the Wifi equipment section of the Xfinity app?   

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UPnP Xfi

So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?

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Greetings, user_xjwpqx! Thank you so much for choosing Xfinity and being part of our Forums' community. We’re really glad you’re here! That’s a great question. Here’s how it works: the device payment plan lets you spread the c

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Device credits and being charged for devices

When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?

Question

Please give us a la Carter channels

Please list the prices for each and every one of the channels and allow us to pick and choose the channels that we want for instance, I don’t watch the Oprah Winfrey channel nor do I watch the Hallmark Channel why should I subsidize those channels? This will give you guys better methods for targetin

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À la cart channels

Please give us all the cart channels where we buy only the channels we watch and not pay and subsidize channels. We do not watch for instance, I do not watch Hallmark Channel. Why should I pay for it? I think you’ll find this topic is very popular with the consumers.

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5

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Device credits and being charged for devices

When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?

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4

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I am incredibly sorry to hear about the persistent internet issues affecting your neighborhood and the extremely frustrating experience you've had with our support teams so far. I understand how vital a stable internet connection is, I understand you

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internet keeps going down in entire neighborhood of 30 houses and comcast support will not dispatch a tech

Our entire neighborhood of 30 homes is experiencing significant internet issues where it keeps dropping every 10-15 minutes and then takes 5 to 10 minutes to come back up. Several of us have called in and they confirm noise coming from the signal from outside to the homes. However, they said our ser

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Bcrown We appreciate you sharing the resolution with us on the forums! We are always here to help if you should need us in the future. Have a good day.   

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amplifier replacement?

I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at

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Hello @timstack. Thank you for reaching out on our Community Forum. I would love to take a look at the account and get all of those phone numbers straightened out for you. Please send us a direct message with your full name and address so that we ca

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Can't add New Payment Method to Moms account

Hello, I pretty much handle paying my mother's Comcast bill but my father who passed away a year ago is still the Primary account holder as per sign into xfinity.com. Mom and I are Managers. We did send Comcast death certificate so on the paper bill it does only show her name so that's correct. I ca

Question

So I bought a commscope replacement on a whim. When I went  to replace it, the old unit had developed a clicking sound constantly, Swapped the power supply with the new one and it seemed to solve the problem. Lesson learned, check the power sup

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amplifier replacement?

I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

18 hours ago

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internet keeps going down in entire neighborhood of 30 houses and comcast support will not dispatch a tech

Our entire neighborhood of 30 homes is experiencing significant internet issues where it keeps dropping every 10-15 minutes and then takes 5 to 10 minutes to come back up. Several of us have called in and they confirm noise coming from the signal from outside to the homes. However, they said our ser

Question

@patswin, thanks for confirming. It does seem like the issue is on the Disney++ side of things, but there is no harm in trialing some basic troubleshooting steps. I do not want to run you through anything that you have tried before, what steps have y

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

Can't add New Payment Method to Moms account

Hello, I pretty much handle paying my mother's Comcast bill but my father who passed away a year ago is still the Primary account holder as per sign into xfinity.com. Mom and I are Managers. We did send Comcast death certificate so on the paper bill it does only show her name so that's correct. I ca

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5

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Good day user_kndo0l 👋 I appreciate you taking the time to be part of our community! Anytime you disconnect your internet service while keeping your Xfinity Mobile lines active, you'll see a $25 per month mobile fee on future Xfinity Mobile bills. D

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Xfinity support and billing are absolutely incompetent.

We have been trying for months to have anyone who can help. We had mobile service with xfinity, then the internet tripled in cost, so we switched to another xfinity plan, this orphaned the lines on the old internet account. This caused the mobile services to also triple in cost, as they started char

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Hi @user_0wq147, we understand how frustrating it can be to experience issues when trying to view your favorite shows. Our good friend @user_c2eq10, left shared some great troubleshooting steps above. Have you trialed any of those steps just yet?

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

user_jhf2 Thank you for clarifying for us. If you try to log in at connect.xfinity.com, are you able to get logged in? If not, what error are you receiving? Are you by chance connected to your home network's Wi-Fi when trying to log in?  

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Email

My email of [Edited: "Personal Information"] has not converted to yahoo and I’m unable to forward to an alternate email and now I can’t sign into. help please.

Question

Similar to those above, I have lost email service since Wednesday, December 3rd. None of my PC's or Apple devices function with any of my (3) Comcast addresses.  Getting a imap.comcast.net access error.  This has happened before and I was

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IMAP issues with Comcast since Nov 9th

On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu

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