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Hello, Thanks for the reply. The only thing I could think of in this case was breaking my moca setup and running the line directly which seems to have made a bigger impact than I initially expected. The setup is as follows: Drop -> MoCA POE Fil
Repeated instances of packet loss
Hi Xfinity Forums, I'm at my wit's end here. I have been experiencing repeated packet loss randomly occurring throughout the day for the better part of a month. Some days are better than others, and while a few of these instances have resulted in "outages" marked a "network damage", there are others
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Good Morning, @user_0c347c! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the new cable box. I would be more than happy to troubleshoot, is there anything on the
Setting up new cable box
I just picked up my new cable TV box followed all the instructions but the box itself will not turn on
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FETV missing in Baltimore
I was watching FETV and then it was gone. The entire channel number, 1095, was removed. When is it coming back.
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Channels and Programming
Is this a new service install / new move-in or an existing one ?
Gateway not activating
Blinking orange light forever on the gateway no matter where I plug it in. Someone definitely needs to come hook up the external service. Posting here because, like a typical [Edited: "Language"] large business, Xfinity hides their customer service number and makes you jump through 1000 hoops and ta
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Activate
I would like to activate Disney and whatever else is free with my subscription
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Xfinity Stream Website
OK, thanks I will create a separe post and then hopefully you can enable me to send a direct message to support.
Issues with compatibility
Has anybody else had issues with getting a phone that is compatible with Xfinity I've bought two brand new phones off of Amazon which both said they were unlocked for all carriers including Xfinity and I get them and I put in the MEI number they're not compatible. I live on disability so I am on a v
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Did all that. That’s how I accessed this forum last night. 2 outages in one day for a total of about 5 1/2 hours is about it for me.
Outages
Why are there so many internet outages - 2 today for about 7 hours - in Gilman Illinois?
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@user_mw8mkm I completely understand how frustrating this must be. You’re definitely on the right track. When you click the pencil and paper icon, try typing Xfinity Support in the “To” line, and you should see it appear in the drop
Disney plus and Hulu ongoing issues
This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Technician Report
Requesting copy of technician report. Need to know if technician tested signal within my apartment.
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It is no longer resolved. You just shut off our HD service again with no warning. Now I received the email below. This is incredibly bad service. We feel that you are gaslighting us. Your case has been closed Thank you for your recent req
Sudden Loss of Access to HD Channels
After the Seattle Mariners game ended today we suddenly lost access to all HD channels. When we try to tune to them we get a message saying we need to upgrade to get HD. We pay for HD tier service and have been getting them without difficulty since new boxes were installed a month ago. I started a "
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Awful and Untrained Service
How is this the only method to escalate a complaint? Is it so far removed that we can barely talk to a human let alone someone trained. Firstly your AI assistant programming is awful. Tech issues should never be handled by such a poorly written LLM. It froze on giving me the same answer for five str
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Customer Service
Some tips for improving WiFi performance; http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal https://www.xfinity.com/support/articles/improve-your-wireless-home-network There are other options. Google for
Connecting only in one room
Hello, my internet is only connecting in the living room, and I can't get it to connect in two other rooms. I don't want to be charged for a technician to help because I told them the first time that I would be using it somewhere else
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user_uf3plqis is the box connected to a splitter by chance? We can always try bypassing any splitters.
XG1v4
My XG1v4 has been acting up for many months. The DVR causes the box to crash most of the time, and I get frequent errors otherwise. I only have one STB in the house and am running an XB8 in bridge mode. I've been sent the older STBs instead but want a replacement 4k DVR STB.
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honestly I feel like giving up at this point I have spent hours and hours on the phone and in chats and no one will help I know you are trying here but there is something going on with my phone I guess
Disney plus and Hulu ongoing issues
This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle
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Setting up new cable box
I just picked up my new cable TV box followed all the instructions but the box itself will not turn on
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X1
Casteel2904 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your need, is there any particular reason you'r
XfinityMartyR
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Stop services
I need to stop services
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