Xfinity Community Forum

Peacock activation

I am a Platinum Xfinity member who had Peacock access. I recently switched Xfinity services and now my Peacock account shows I no longer have a Peacock subscription. When I log into my Xfinity account, there is a box "You have subscriptions that require activation" with a "Activate Now" link. When I

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Customer Service

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Kabin77 Hi there! Thanks for using our Forums and we are happy to look into your refund request. Our team is happy to work with you and get this all figured out. To get started can you send us a DM with your full name and service address? To sen

XfinityJorge

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6 hours ago

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Urgent Refund Request – Service Never Activated

Dear Xfinity Customer Support, I am writing to request a refund for the charges on my account for the past two months. I never activated or used the Xfinity internet service. I also returned all of the equipment approximately two months ago without ever activating it. Despite this, I have continued

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Prepaid $200 virtual debit card expired

Good afternoon, I signed up for Xfinity last year and overlooked the email with the $200 prepaid debit card. I did not know it had such a short expiration of 6 months, which is not the case for every prepaid debit card I have ever received. I have been happy with Xfinity service and would like acces

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Customer Service

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user_bc3wej, this is not the experience we want for our customers. I would be happy to take a look and see what can be done. If you would like to work with me, Please send us a DM with your name and address. Here are the detailed steps to direc

XfinityAngie

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6 hours ago

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Billed after cancellation

I received a confirmation email of my Internet cancellation. Then I received a bill that was double what I usually pay. I was charged for another months Internet service plus a late fee because my card was removed from auto pay by a representative. I’ve now been on the phone for 45 minutes and I’m g

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Paula, Just sent direct message, with no response.

user_b23411

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6 hours ago

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complaint

Where can I file a formal complaint in writing about my horrible experience, and that someone will actually listen.

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Sharing a picture below

user_uucofv

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6 hours ago

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Rewards - Amazon Reward says zero balance

Hi everyone, I managed to redeem the Amazon book reward this morning. When I went to the shelf and entered the code xfinity gave me, it says there is a 0.00 balance. I don't think I've seen this before. Any ideas?

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Rewards - Amazon Reward says zero balance

Hi everyone, I managed to redeem the Amazon book reward this morning. When I went to the shelf and entered the code xfinity gave me, it says there is a 0.00 balance. I don't think I've seen this before. Any ideas?

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Customer Service

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Billed after cancellation

I received a confirmation email of my Internet cancellation. Then I received a bill that was double what I usually pay. I was charged for another months Internet service plus a late fee because my card was removed from auto pay by a representative. I’ve now been on the phone for 45 minutes and I’m g

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Billing

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@XfinityLinda I am not getting a response in direct message

biggbubba

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6 hours ago

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Need information from actual person

You keep resetting my account password, with no explanation other then keeping my accout secure. I need someone to give me more information. Are you seeing malicious traffic from my network ? Or is it external ? If it's coming from my home I need to know. Can't fix it without information.

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I'm running into the same issue; were you able to resolve it?

user_annieli

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6 hours ago

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Dispute Regarding Promised $500 Promotional Credit Misrepresentation

Hello, I am writing to request an executive escalation regarding a promotional agreement that Xfinity Mobile is currently refusing to honor. I am an existing Xfinity Mobile customer with 3 lines. A sales representative explicitly offered me a promotion to switch my son's line from another carrier to

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Please advise on the post

user_6rtntt

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7 hours ago

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2026 Student Plan and Gift Card

I purchased the $35/mo, 500mbps student plan today, which was advertised as including a $100 prepaid gift card. This was also listed during checkout when confirming the plan. However, I can't figure out where to access that and neither can my friend, who also purchased her own plan.

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@user_4cdjj2 Thanks for reaching out to us. We apologize for any inconvenience. Glad you figured out that you were getting spam calls and you blocked them. Xfinity will never share your information. Nowadays, these scammers have a lot of ways to acce

XfinityOrlandoM

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7 hours ago

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Spam from Xfinity

After calling Xfinity customer service, I started receiving calls from [Edited: "Possible malicious number"]. My phone listed it as spam so I didn't answer. They called repeatedly 9 times before I could block the number. Then thay called repeatedly from another 844 number. I googled the number and i

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Just sent, and of course no one is responding!!! GRRRRR

user_b23411

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7 hours ago

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complaint

Where can I file a formal complaint in writing about my horrible experience, and that someone will actually listen.

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user_avofts Hi there! Thank you for reaching out to us here on our Community Forum. We are sorry you don't have the modem yet, and we'll be happy to investigate this to see what is going on. When you can, please send a Direct Message with your full n

XfinityBenjaminM

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7 hours ago

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Gateway hasn't arrived

I received a confirmation email for my order on 8/25, and i had selected same day delivery. But because it was after 3PM already, i did expect it to come on 8/26. It is currently 8/27 and i still haven't received the wifi gateway. i got a text this morning that said "Your driver is approaching with

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Hi there, @user_rnewpm. Thanks for reaching out to us here on the Community Forum. We would be happy to help get this line buried for you. Please send a direct message to us including your full name and complete street address. He

XfinityFrank

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7 hours ago

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how do i get my xfinity cable buried

how do i get my xfinity cable buried, it has been laying outside our house for over 3 weeks now

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how do i get my xfinity cable buried

how do i get my xfinity cable buried, it has been laying outside our house for over 3 weeks now

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Customer Service

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@user_1x0qmw You would go back to the confirmation email to restart the process or continue where you left off when you closed the browser.

XfinityBradM

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7 hours ago

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Universal free tickets

Hi! I won free tickets to universal studios. I received the confirmation email. When following the steps to redeem the tickets I exited out the browser. How can I go back to redeem the tickets? When I go to my redeemed benefits & click on universal it just says the sweepstakes has ended.

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user_a34898 Hi there. We can understand why you’re upset, especially after spending time with support and feeling like you were being taken through the same steps without getting any closer to a resolution. Our team can help document you

XfinityAirelle

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7 hours ago

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Complaint

I've got a complacent about an incompetent tech support agent last night who repeatedly lied to me. And I know for a fact she was lying to me and this is unacceptable. Also she had no idea about anything regarding her job as tech support. She kept doing the same things over and over getting me nowhe

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how do i get my xfinity cable buried, it has been laying outside our house for over 3 weeks now

user_rnewpm

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7 hours ago

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Under ground cable

When will my cable be buried? It has been laying across my front yard for weeks. I have received no updates as to the status. It very dangerous and is a trip hazzard.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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Gateway hasn't arrived

I received a confirmation email for my order on 8/25, and i had selected same day delivery. But because it was after 3PM already, i did expect it to come on 8/26. It is currently 8/27 and i still haven't received the wifi gateway. i got a text this morning that said "Your driver is approaching with

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