Xfinity Community Forum

I understand where you're coming from, user_4fqn0c. I'd be happy to check if we have any other updates on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direc

XfinityDilary

replied

15 hours ago

to the conversation:

0

U

Internet outage with no answers or help

we have been without service due to “network improvement” since 11/13/25 at 1:00 AM, and it is currently 11/17/25. There has been no updates or further information, and it is impossible to talk to a real person from Xfinity. If I call customer service, the robot says an agent can’t help me due to th

Question

Good afternoon user_mc4ahs. When you try to make the payment is it giving you the option of debit or credit card? I know if bank payments get blocked it will still allow payments by credit or debit card.

XfinityJon

commented

15 hours ago

to the conversation:

0

U

Make a payment

I’ve tried to call twice today to make a payment of 156.75 since yall blocked ditto where I can’t do it online I can’t drive due to eye surgery

Question

user_bo7b4y, hi there! I totally understand how confusing this could be with needing to get things like this executed. I am very glad that you were able to get it resolved! I have taken note of your experience, and will say you are heard! Overall, yo

XfinityQue

replied

15 hours ago

to the conversation:

0

U

Zip Code Incorrect When Porting out Number

I got a zip code incorrect error when I was trying to port my number to another carrier. My number was accidentally cancelled before porting out, and later it got reactivated. When I was trying to send a port request from another carrier after the line was activated, I always got an error message sa

Question

U

Yes, I have, and all it ever says is “as soon as possible.” I understand that outages happen, but going five days without service and not getting any sort of real information or update for a paid service is incredibly frustrating.

user_4fqn0c

replied

15 hours ago

to the conversation:

0

U

Internet outage with no answers or help

we have been without service due to “network improvement” since 11/13/25 at 1:00 AM, and it is currently 11/17/25. There has been no updates or further information, and it is impossible to talk to a real person from Xfinity. If I call customer service, the robot says an agent can’t help me due to th

Question

U

Make a payment

I’ve tried to call twice today to make a payment of 156.75 since yall blocked ditto where I can’t do it online I can’t drive due to eye surgery

Question

•

Customer Service

8

1

0

U

Fix my account

I had an Xfinity account with you. I put in a cancellation notice. I had a mobile device with the Internet. I canceled my Wi-Fi because I was moving states and you guys did not provide Internet and the location I was going to when I canceled my services. I took back the equipment and I paid off the

Question

•

Plan

3

0

Thanks for posting on our community forums for assistance, user_4fqn0c. The best way to keep track of service interruptions would be online by visiting our support center or through our Xfinity App. Typically, you can set up text notifications, and w

XfinityDilary

commented

15 hours ago

to the conversation:

0

3

U

Internet outage with no answers or help

we have been without service due to “network improvement” since 11/13/25 at 1:00 AM, and it is currently 11/17/25. There has been no updates or further information, and it is impossible to talk to a real person from Xfinity. If I call customer service, the robot says an agent can’t help me due to th

Question

Thank you for reaching out here. You should have an option to get the ad free option a the https://help.yahoo.com/kb/remove-temporarily-hide-ads-yahoo-mail-sln15803.html site.

XfinityJohnG

replied

16 hours ago

to the conversation:

0

U

Feedback on new Yahoo email

The new Yahoo email is horrible, it has ads all through the inbox that can't be deleted. I'm not happy with this change at all.

Question

U

How do I get the xfinity app to ask for my new modem?

I initially installed the app on my phone and attempted to activate my modem. It came up with an error (red exclamation) on my phone and said connection failed. This stayed frozen on my phone and the only way I could get rid of it was to delete the app and reinstall. Now it will not prompt me to ent

Question

•

Xfinity App

5

0

U

Internet outage with no answers or help

we have been without service due to “network improvement” since 11/13/25 at 1:00 AM, and it is currently 11/17/25. There has been no updates or further information, and it is impossible to talk to a real person from Xfinity. If I call customer service, the robot says an agent can’t help me due to th

Question

•

Customer Service

10

1

0

U

Thanks user_i8cuo8 I was able to manually set up the recording as described above. Appreciate the assistance.

user_b1fbf9

replied

16 hours ago

to the conversation:

0

U

NHL Center Ice Program Guide Information Not Loading

I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s

Question

Hey there, user_r8gkbd! We have not received a reply back in direct message with your response to receiving a new verification code for security purposes, as we had already sent the previous one earlier. Please respond in direct message for further a

XfinityNatalie

replied

16 hours ago

to the conversation:

0

U

the cable/internet box caught on fire and Xfinity isn't helping!

To start off 2 times before the fire Xfinity had to replace melted cables the 3rd time cause a fire. the night of the fire the Fireman told Xfinity to send a tech to make it safe because when their shovel touched the cable the shovel would spark that was around 3pm Xfinity couldnt be bothered to sen

Question

Hello, @user_htivjb! Thanks for taking the time out of your day to reach out. Your Xfinity ID password is also your Xfinity email password. This link shows how to reset your password, https://www.xfinity.com/support/articles/changing-or-resetting-you

XfinityRay

replied

16 hours ago

to the conversation:

0

U

comcast.net

why can i not access my comcast.net email

Question

U

Hi, thank you for getting back. Fortunately, I received a call back from the escalation team and solved the problem. The issue is actually that Xfinity requires the full service address, but the carrier I am porting to only prompted me to provide the

user_bo7b4y

replied

16 hours ago

to the conversation:

0

U

Zip Code Incorrect When Porting out Number

I got a zip code incorrect error when I was trying to port my number to another carrier. My number was accidentally cancelled before porting out, and later it got reactivated. When I was trying to send a port request from another carrier after the line was activated, I always got an error message sa

Question

Thanks for posting on our community forums for assistance, Custodian47. Would you mind sharing a screenshot of what you're seeing?

XfinityDilary

commented

16 hours ago

to the conversation:

0

Galaxy 53 G

Homepage shows app printing instead of icons

Question

Greetings @Jonmwood42, I am so sorry for the frustrating experience you've had. Dealing with a double charge, an extra phone, a restocking fee, and a significant delay in receiving your refund is unacceptable, and I completely understand your frustra

XfinityQuemekia

commented

16 hours ago

to the conversation:

0

J

Where's my refund?

I ordered a phone through Xfinity they double charged me and sent two phones. Had to go to the store to return the second one where they proceeded to charge me another 30 dollar restocking fee even though it was their mistake. Three months later and about 8 hours of my time wasted trying to resolve

Question

U

Still Being Charged For A Cancelled Service

I am still being charged for a service that has been cancelled and I have not used in months. I thought the problem was rectified, however I was charged last week for the cancelled service. This has been a pain in the neck.

Question

•

Plan

4

0

@eg7789 The only options in my Xfinity app for WiFi is Troubleshooting, WiFi Hotspots, and Ask Xfinity Assistant. There's no selection for equipment, that's my issue.

bria5544

replied

16 hours ago

to the conversation:

0

U

Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

Question

@user_maq5oz Is the Word document the only document you're having trouble attaching? Or does this happen with PDFs, or pictures as well? Can you clear cache and cookies or try a new web browser, and sign in again? Then attempt to add your document on

XfinityLinda

replied

16 hours ago

to the conversation:

0

U

Problem attaching document to email.

The last few months when I tried to attach a word document to my email, I keep getting an unknown error message.

Question

C

How to get fiber on a new construction house

Good afternoon, I need assistance to setup or transfer my account to my new house, its a new construction so it does not show up in any of the providers. How can I get service (Ideally fiber) to my new house? Thanks in advance

Question

•

Customer Service

13

2

0