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Hey there, @user_mmct4b, thanks for reaching out through Xfinity Forums regarding your connection issues. We would be happy to help with troubleshooting. Are you still having ongoing issues with your connection?
how do i get xfinity to test their outside cables and equipment.\?
Title: Peak-Hour Service Impairment: Severe Downstream Latency Spikes (Node Congestion) Issue Summary: > I am experiencing a daily service failure specifically during peak hours (8:00 PM – 11:00 PM). While my download bandwidth remains stable near 95 Mbps, my Download Latency is spiking to unusable
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Worst Customer Service
Interestingly enough I typed this out already and when I tried to submit it errored out and made me re type it. i have been battling with this company for months. It started when i had a few outages. then a customer service rep lied about an appointment confirmation. How do i know? I called back aft
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Customer Service
Hey there, @user_29f630, thanks for reaching out through Xfinity Forums regarding your issue with your doorbell. We would be happy to help with troubleshooting. Have you already tried any troubleshooting steps?
Video doorbell keeps going dead after install without a chime box
I see lots of previous posts about a video doorbell going black after install without a chime box. I am having the same issue and have gone through 3 doorbells. The "technician experts" from xfinity keep saying its electrical. I have replaced the transformer, same results. I am having an electrician
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Thanks for posting on our community forums, user_9n7g5g. I completely understand how frustrating that must be. Especially during NFL playoff weekend, when you just want to enjoy the games. Thank you for sharing the steps you’ve already tried; t
Streaming app not working
For 3 days (since 1/10/26 on NFL playoff weekend), the Xfinity App will not open any live or recorded shows on any of my Samsung devices: Galaxy S24+ phone, TAB S10 FE tablet, or Book 5 Pro laptop. I've tried restarting all the devices, as well as uninstalling and reloading the app. But the problem
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I did all this and they won't extend the deadline, which seems unfair since they did not provide adequate information to me! The phone is still good, but they only want to make the profit by not working with me on this. I am disgusted and we m
Xfinity failed to get the information to us and now won’t give a rebate
We bought a new phone and they were supposed to send us an email with the mailing label so that we could return the older phone and get a $1500 rebate. We never received any email and the first notification we got from them. Was that the rebate time period had now expired I was able to get a mailing
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Internet disconnection randomly throughout the day
I have been having random disconnects throughout the day. 4-5 times /day. It does not matter if I’m streaming, gaming or even just browsing the internet. I’ve done all the hard resets etc and suspect it’s something to do with the connection to the building.
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Your Home Network
Hey there, @Mileselim, how is your Wednesday going so far? I hope everything is going well. I wanted to go ahead and follow back up with you to see how everything went with the tech appointment today. How are your services working?
Terrible service
This is the worse service ever. My WiFi was slow so customer service said to exchange modem for a newer one. I did as they requested and the modem didn’t work. I had internet for about 15 minutes and it went out again and again and again. So they sent out a technician and supposedly it was all fixed
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Hey there Strangehaven thanks so much for taking the time to reach out here on our Forums! It sounds like @BruceW pointed us in the right direction. Are you now able to get more than 950 Mbps on the wired connection?
2 Gb internet only getting <1 Gb download
Please help. Several calls have not resolved this issue. I am subscribed to 2 Gb internet. At most I get ~950 Mb download speed, via ethernet directly to the XB8 modem. Not over the shared WiFi.
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user_5d2aq9 Here is a great link https://www.xfinity.com/support/articles/xfi-port-forwarding that will go over port forwarding. This should help you.
I want to be able to port forward but only to specific ip addresses
I would like to port forward to allow my friends to play games that I host from my network. However: I do not want to be opening my port to the entire internet. I would like to have a setting such that my router can automatically block ip addresses that don't fall between certain ranges that I set u
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ret60sp Since Peacock Premium is included for customers who subscribe to Gigabit and above internet plans for 24 months at no additional cost the Peacock Terms of Use need to be included with the offer. Unfortunately, we don't have a way to separate
terms of service
I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party "terms of service" with Peacock. We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract
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Transfer Xfinity internet account ownership to roommate
I move out on February 1 and would like to transfer ownership of the Xfinity internet account to my roommate. What is the best way to go about this?
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Customer Service
I have experienced a very similar situation with Xfinity Mobile regarding their failure to honor a promotional deal that they marketed. After numerous attempts to resolve this issue through customer service, each time being told that my concerns had
Discount on New iPhone17 Not Given
I purchased a new iPhone 17 from Xfinity which was ordered via an Xfinty store chat assistant with a discount of $400 paid as a monthly bill credit over 24 months. Xfinity's offer conditions on their webpage state: "Offer ends 10/9/25. Requires qualifying phone trade-in, and purchase of any new elig
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@user_riglee Sorry for the delay but I wanted to check my ability to send emails and no, I do not have the send option turned on. I can send through my online Xfinity site regularly but not through Outlook, my desired program .... it delays it eve
My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.
My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.
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Cancel service
This [Edited: "Profanity"] thing won’t let me cancel my [Edited: "Profanity"] service
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Customer Service
@7sfbytes please do not make multiple posts about the same issue. It's against the Guidelines and Acceptable Use Policy to do so. I am removing your newest post as it is a duplicate.
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
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@td754 I am receiving emails from “Comcast” telling me to validate my account or lose access to my email account. Is this real? That is a phishing email. If you are logged in to webmail there should be an official verified logo n
Do I need to change my email address
I am receiving emails from “Comcast” telling me to validate my account or lose access to my email account. Is this real?
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Bill increased from $280 to $312. STB box fees? Rebroadcast fees? Are you kidding. I can't get a new box. Just used broken scratched garbage someone returned. We are looking for streaming alternatives and we have an antenna for locals. Xfinity Comcas
fosterjaka
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Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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