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I'm assuming you mean the white looks like a box with a couple lines going across it right here next to the U where I sign in I see that
Cable buried
I have been trying for 6 months to get the cable from my new service 6 months ago buried I have called customer service they set appointments nobody ever shows up the last appointment was this Saturday nobody showed up nobody comes out nobody does anything I can't mow my grass I need the cable burie
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Hey there, @user_h71ymr, thanks for reaching out through Xfinity Forums. We would be happy to take a look at your billing details to ensure you are getting the best value for your services. We truly appreciate your loyalty to Xfinity. Can you please
Loyalty discount stopped. Can it be reinstated?
My loyalty discount stopped. Can it be reinstated?
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I do understand, and that certainly is not the experience we want for our customers to have @user_nvxnly! Are you able to see the direct message icon on the top right after signed in?
Cable buried
I have been trying for 6 months to get the cable from my new service 6 months ago buried I have called customer service they set appointments nobody ever shows up the last appointment was this Saturday nobody showed up nobody comes out nobody does anything I can't mow my grass I need the cable burie
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Happy Thursday user_urgkxl 👋 I appreciate you dropping by with your request and wishing you good luck on the shed! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service a
Written approval for easement use
I am reaching out to request written approval to install a 10’ x 10’ storage shed within an existing 10-foot easement on my residential property
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Hey @user_3vmh1m, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the $10.00 Self-Service Discount for services with active enrollment in our Automatic Payments and Paperless Billi
Autopay/Paperless Discount
Hello, I just signed up and got Xfinity Internet installed at my house. I signed up in-store and opted for autopay/paperless to get the discount. I do not see the discount applied to my account. Since I signed up with autopay do I still need to wait 45 days for the discount to apply? Thanks
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user_se8ycj Thank you again for reaching out so we could help with your disconnection request. Take care!
Request to Cancel Xfinity Internet Service
I would like to cancel my Xfinity Internet service and complete the process through private messaging. I do not wish to receive a telephone call. Please have an Xfinity representative assist me.
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user_f9icpg We will need to get this looked at by our Advanced Support team, but we will try some troubleshooting as it will require us to obtain your account information through DM. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Cl
Encountering TVAPP-00209 on Xfinity Stream app
This began on Sunday Oct 11 around 10:00 am CDT. I get the error code when trying to launch a TV program from the Stream portal (xfinity.com/stream). I get the error message when trying to launch a TV prog from the Live TV menu option. I also get a TVAPP-00309 code if I try to launch a tv prog saved
Question
Hey there, @jsk2001, thanks for reaching out through Xfinity Forums. I would be happy to take a look at your billing details to ensure you are getting the best value for your services. Can you please send us a direct message with your full name and y
Reduction in Bill
Monthly bill just increased $30. Called, no help. As 38 yr customer in our 70’s- there should be some options? you really should have a senior rate.
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Service appointment
I need to check that my appointment is still at the time I chose, not the time the customer service person was trying to change it to.
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Customer Service
That would be great if I knew how to do that I just told you there's no way to do it I'll leave my supposed to do that where do I go to do that how about some instructions this is crazy
Cable buried
I have been trying for 6 months to get the cable from my new service 6 months ago buried I have called customer service they set appointments nobody ever shows up the last appointment was this Saturday nobody showed up nobody comes out nobody does anything I can't mow my grass I need the cable burie
Question
I understand the frustration, and your points are valid for sure, but what you're requesting goes above an Xfinity requirement, and it is not up to us how the programming partners require any content to be viewed. As we're a corporate team, were more
Xfinity App on Apple TV 4K will not allow me to watch live sports while Apple TV is ethernet connected to Comcast [Edited]
I have a Cable modem connected to Comcast. I have my Apple TV 4K connected via wired Ethernet to have better quality. This setup works great for everything except the Xfinity app. If I want to watch live sports it says the Apple TV has to be connected via WiFi. [Edited: "Inappropriate Language"] To
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It just kept giving me an error message so I kept trying and now it says it's all gone. I think that's kind of messed up.
Not letting me redeem
Kept trying to redeem Beetlejuice Beetlejuice and kept giving me an error message
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I do completely understand where you are coming from, @user_nvxnly! We would certainly be more than happy to look into all the concerns regarding your account. We would just need to have you send us a DM with your account specific details.
Cable buried
I have been trying for 6 months to get the cable from my new service 6 months ago buried I have called customer service they set appointments nobody ever shows up the last appointment was this Saturday nobody showed up nobody comes out nobody does anything I can't mow my grass I need the cable burie
Question
Canceling service
Hello, I have tried to cancel my service since August 27. It’s now October 15. You’re still asking me for the equipment that I’ve already returned and provided you with the confirmation number four. You’re also still trying to charge me for add-ons that were on my account, apparently everything is i
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Customer Service
Area outages
We have had 5 area outages in the last week. I would like to know what is going on and if it will be fixed
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Customer Service
Internet keeps dropping on macbook. Restarting the modem does not help.
My macbook is on wifi connection. I did everything the stupid ai assistant said. Having the exact same issue as this post —— by: user_frnit6 02/20/2024 1:55 PM Closed Internet drops several times a day, restarting only helps temporarily We are constantly unplugging and restarting our modem. But ther
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Your Home Network
Hey @user_b8xnez, Thank you for visiting our official Xfinity Forums Community support page. If the address has been verified by the USPS, we can open a serviceability review request to evaluate getting the address added to our systems. Please send
New construction home
Hello. My house is recently build and usps has added it to their database but its still not showing in your system. And I know you guys recently added fiber to my neighborhood saw you guys all through the neighborhood. Just want to see how I can sign up for service.
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@DoverPARon Can you please try clearing your cache/cookies? There may be a known error that is getting worked on the back end if this is happening with others. How long has this been going on for you?
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
Question
Hey there, @user_jhxid5, thanks for reaching out through Xfinity Forums regarding your payment. We would be happy to take a look at your account to help with your billing details. Can you please send us a direct message with your full name and your f
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Payment reversal & charge back fee
My bill was paid manually and cleared on October 1st. The system triggered an automatic reversal on October 15th to prevent a double-charge, but I am being mistakenly penalized. Please waive the returned payment fee.
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