user_aj8ybu Good morning, and welcome to Xfinity Forums! While we hate to lose you as a customer, we understand needs change here and there. We ask that you wait to send us a DM, until being asked, as we try and share as much information pubicly. I'm

First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order t

You were very much right to call out that calling the credit agency would not be the fix here, @user_9zovgo. I can tell you that our system will not be able to run the external credit check if your credit is frozen. If you'd like our team can make su

Greetings @user_6rpeze, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issue you experienced, that is definitely not the way we want our venicles to behave while on the r

You could use their XB8 device but depending on your subscribed to speed tier, your speeds may be limited. You could also use your own 3rd-party router and place it in to a DMZ to avoid an unwanted double-NAT condition, which occurs when cascading tw

user_ed9ef5 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them

Just got my Disney+ app working! All I had to do was calm down and work with the support staff instead of against them lol. Who would have thought a level head would have made it easier! I did create a brand new email address that has never been used

user_nwtpuq Thanks for reaching out to us here on our Forums page for help with your service restoration, and billing concerns. You have come to the right place, and we would be happy to help get this all sorted out for you!  Can you send us a d

user_wjh5g6  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name

Hello @user_minv6c I am very sorry to hear about your phone interaction and the rude agent. We certainly would never want that to be your experience. Our team will not have access to listen to any calls, but if you would like to get the interaction r

Additional information: The app is telling me I need to subscribe but Xfinity has verified I have a valid subscription.  It will not allow me to unsubscribe and resubscribe.  Xfinity maintenence has deleted the subscription and I still can

@user_aj8ybu Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.