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user_qixr0q That's great to hear. If you do need us, we are always happy to help any day of the week!😀
XB8 MocA interface flapping
Hi all. I've got a strange situation going on. I've got an XB8 Xfinity gateway upstairs with a WCB6200Q adapter downstairs. What's going on is intermittently the MocA interface will drop causing disconnects during real time application usage (currently primarily gaming, but also upcoming job duties
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user_3dlp73 Happy to hear the problem got fixed. If you need any further help don't hesitate to reach out. We are here for you 7 days a week!
Can't watched saved programs on my xfinity stream app. They won't open up
I have the Xfinity stream app and have watched dvr programs on the past ON MY CELL PHONE when I was not at home. I now cannot watch them on my cell phone even if I am at home. The programs show up on my phone but when I access the watch feature, they just keep loading with the dots going back and fo
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I already have active 1 Gig internet. I was trying to upgrade to 2 Gig on my existing account, but a new account was created by mistake. I need the new account canceled and I don't want to be billed for duplicate service.
New account created when upgrading to new internet plan
Hi, I was trying to upgrade my internet from my old 200mbps plan to a 1 gig plan and during the upgrade somehow another account was created. Is there anyway to merge the accounts so I just have one with the 1 gig plan. Thank you.
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Unpause it please please
Hisense Google Tv
How do I get the Xfinity stream app on my Hisense Google Tv? I am using a fire stick but would prefer to use the app directly through the TV. Thank you.
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Cancel probably
Yes Id like to dispute a change. Or just cancel services if you guys wont do the right thing. A promotion ended and bill literally doubled to like 85 dollars. And i was told last year when this happened that its stay where it was at and wouldn't have to contact or call. IDC what 'i signed' i know i
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Customer Service
I have a defective XG1v4-A (Arris AX014ANM) wired 4K DVR and EVEN THOUGH THE EXACT MODEL WAS REQUESTED, THE WRONG BOX IS SHIPPED.
I have a defective XG1v4-A (Arris AX014ANM) wired 4K DVR and EVEN THOUGH THE EXACT MODEL WAS REQUESTED, THE WRONG BOX IS SHIPPED. How do I get the right box? Stores tell me they can’t get the XG1v4. Calling comcast tech support and they ship the wrong box. Each time one is shipped there are charges
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Non-X1 Service
How do I run a channel auto scan
My screen shows the message Please run channel auto scan. I've checked all of the cable connections, followed the instructions for running an auto scan, but when I press the home/menu button on the remote it does nothing; still the same screen with the same message. I tried to reset the modem and sa
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Devices and Equipment
Unable to add a new line, even though Xfinity Mobile says they have increased my limit to 8 lines
I have been trying to add a new line for a week now. I have been to the Xfinity store twice and they have submitted a ticket to get my max number of lines increased. They said that the number of lines were approved and increased from 5 to 8. I am still unable to add a new line, and the person in the
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Plan
I have fire os 7.7.1.4 this is getting annoying Xfinity version 8.15.0.3646 Uninstall/reinstall did not fix or update 🤣.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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I need My account payment status please.
I received a late bill for $65.00 and need to verify this information.
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Sign-In and Account Management
Annoyed!
We moved into a brand new build apartment where Xfinity was already installed in the apartment for free. We had the option to bump up the speed and pay more, which we did. We did everything we could to get it to work, but nothing worked. We talked on the phone. We chatted through live chat. Nothing
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Getting Started
Streaming subscriptions
Hello, I recently subscribed for Disney+/Hulu bundle, HBO max, & Netflix bundle through the Xfinity Streamstore. I got the Netflix signed up without any issues, but for some reason I never got the link to signup for the Disney/Hulu and HBO max. When I click on the manage subscriptions tab, it doesn'
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Xfinity Stream Website
Thank you for checking the Chromecast help page. At this point, it seems we will need to take a deeper dive on this issue for you. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click
xfinity stream won't work with chromecast
I'm trying to cast from xfinty stream on my tablet (also tried my phone) and it won't locate the device. it tells me to make sure the other device is on the same wifi network. I only have one wifi network and xfinity is the only app that won't connect. I tried Amazon, hbo max, Peacock, etc. and they
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Thank you for reaching out HawkWhy, thank you for reaching out here in our Xfinity Community forum. Have you reset your modem in the last 4 days? Are you having any other issues after the work that was done?
Xfinity conducted "enhancements " in area. My internet has been down for 4 days now
They conducted enhancements in the neighborhood after which my internet did not come back on it has been 4 days we have gotten a technician out in our home to take a look at the modem and router they confirmed that they should be working but our cable might have an issue I also purchase a new modem
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We understand the frustration you are having, @user_p5c75l. Our back office team is aware of the issue and we will be sure to add your concern too. Once we find out the issue is resolved, announcements will be made.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Xfinity conducted "enhancements " in area. My internet has been down for 4 days now
They conducted enhancements in the neighborhood after which my internet did not come back on it has been 4 days we have gotten a technician out in our home to take a look at the modem and router they confirmed that they should be working but our cable might have an issue I also purchase a new modem
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Your Home Network
It is 9:40 pm so my internet is out again. Still no help and no way to declare an outage. This is the customer service you can expect from Comcast.
Nightly upstream outage 9:40 PM–3 AM, T3 timeouts + UCD unusable, phone support can't help
Hoping someone here with node access can pick this up, because the phone line has gone nowhere and one call actually dropped me while I was on hold. I lose internet at basically the same time every night. It goes out around 9:40 PM and doesn't recover until somewhere near 3 AM, then it's rock solid
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I posted a request on June 30. I never received a response. This is what I've come to expect. Note: This comment was created from a merged conversation originally titled No response to previous post
user_8e0y90
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Terrible cable service
We have experienced almost daily sudden program and streamining interruptions. Error message apologize for the show suddenly not being available. We're charged a fortune every month, been customers since 2001 and service in general has always been unreliable. No acknowledgement of customer loyalty.
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