Xfinity Community Forum

user_ktimqc My team will be here awaitng your update as we hope all goes well.

XfinityShawn

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14 hours ago

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

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Same here. I have two groups with around 40 in each group. Never had issues until about a month ago. I did call Comcast the first two times and they said something about approving it. Well, I can't do that every time. Help! I

Molly48124

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14 hours ago

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T

Email Non-delivery report received

I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:

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Why is the Xfinity Service down so often?

I have had to unplug all my devises 4 times this week. This affects my printer as well as computor and tv. I am so frustrated!

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Customer Service

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... nighthawk 32 x 8 DOCSIS 3.1 cable (B0917R39C6) modem ... Note that the number you posted is not a model number, it's an "ASIN" -- essentially an Amazon stock number. The modem is actually a Netgear Nighthawk CM2000, which is not among the modems

BruceW

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14 hours ago

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Slow upload with my own modem

I recently switched to a nighthawk 32 x 8 DOCSIS 3.1 cable (B0917R39C6) modem from the Xfinity provided gateway. Download speeds are similar, but my upload has dropped to 6-7 mbps after previously sitting around 100 mbps. I've gone through all the basic troubleshooting steps - anyone else experience

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Ahhhh now we are going to delete all of the modem logs i posted and continue to pretend there is no issue.

user_c261ed

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14 hours ago

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Uncorrectable errors - NEW modem does the same thing as previous modem -New line was run to house issue is still there

I have had internet issues, large amounts of packet loss and dropped connection. A tech was out and installed a new line to the home without any improvements. Another tech was supposed to come out a few days ago however nobody ever showed up. The connection is terrible and nearly impossible for my w

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Don't really care how Comcast implemented the DVR, but the performance should be acceptable either way. If it is cloud stored it is no difference that streaming Netflix, and their performance is far better than what I get on long X1 recordings.

Anon208534

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14 hours ago

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X1 service poor performance on long recordings

I record and watch a lot of sports. The recordings are often over 4 hours long. The performance of the X1 system is very poor during playback of these long performances. While watching playback, if you press any fast-forward it consistently takes 4 to 5 seconds to respond. This doesn't happen with s

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Hey user_ilbrzr, thanks for taking the time to post here on our forums! Our team is here to help! Can you provide more detail about the issue you're running into? Are you having trouble logging in through a third party email client (i.e. Outlook, App

XfinitySean

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14 hours ago

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email

Same as everyone else. Email keeps asking for password. Give password still can not get in.

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Creating a new Xfinity ID would not help with that. In the past, it would have created a secondary email account, but we no longer offer new email addresses. Do you by chance have a device that has not had your email account set up previously? Is yo

XfinityAmandaB

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14 hours ago

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My Comcast email account stopped working

My mail.comcast.net says the server is not responding

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Could you try clearing cache and cookies, then sign in to: https://connect.xfinity.com/appsuite? Let me know if you are able to access your emails @schultz.

XfinityQuemekia

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14 hours ago

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Can I get a Yahoo email invitation faster?

I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a

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Thanks for taking the time to reach out here on our community forums, user_umkxk5! You can find steps to update and manage your account's payment methods on our support page here.Please let us know if that helps!

XfinitySean

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14 hours ago

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bill pay

need to make payment for my daughter

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voice caller id

I have a Panasonic telephone Model Number KX-TGA641 that runs on Xfinity voice services. When I place a call to another phone number it announces my husband’s name (Russ Pittenger). However, my husband has since passed away and I would like to know how to change the “announced name” to be mine (Nata

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Home Phone Features

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Only if you have a cloud dvr.

tbill1

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15 hours ago

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X1 service poor performance on long recordings

I record and watch a lot of sports. The recordings are often over 4 hours long. The performance of the X1 system is very poor during playback of these long performances. While watching playback, if you press any fast-forward it consistently takes 4 to 5 seconds to respond. This doesn't happen with s

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my name is [Edited: "Personal Information"] and i would lke to change my bill paying account information.

user_umkxk5

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15 hours ago

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bill pay

need to make payment for my daughter

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iPhone, iPad and web browser on a computer. I just got your email on my iPhone, but it did not appear on the web browser

schultz

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15 hours ago

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Can I get a Yahoo email invitation faster?

I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a

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Hi there, @user_t11ehj I am truly so sorry you and your neighbors had to go through all of that. After dealing with a major storm, losing power for seven days, and then being left with a downed line hanging through your yards for nearly a year that&r

XfinityRichard

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15 hours ago

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Feedback on a HORRIBLE EXPERIENCE

After almost a year, Comcast finally came out and rehung their main line! Last spring a storm took down six poles in our area, and we were without power for seven days. When the new poles were put up, Comcast never reattached their line. As a result, our family and about ten neighbors couldn’t mow o

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Hey there, user_9vbwpm, thanks for reaching out through our community forums! As seattle4sports mentioned, we don't have this information available just yet. It depends on how MLB agrees to have these games broadcasted and which channels or networks

XfinitySean

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15 hours ago

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Hi. I live in Seattle and want understand what stationsare included with the Regional Sports Fee package? Thanks

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Hello @user_7zqwh6, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still having trouble with receiving text messages?

XfinityChelseaB

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15 hours ago

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I am unable to receive certain text message and verification codes

I have turned airplane mode off and on and have turned RCS Messaging off and on again. Turned the phone off to restart and it is still not working. Getting very frustrated because I am missing several text messages and cannnot get into a bank account because I cannot get the verification code.

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@user_gkxnvk, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you. To send a Direct Me

XfinityMarshante

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15 hours ago

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peacock

I am unable to connect to Peacock via the promotional offer with 1Gig internet. I have no activation button at https://www.xfinity.com/yoursubscriptions and https://customer.xfinity.com/activate-peacock claims I have already activated, even though I have not. No email address associated with Xfinity

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Hey there, @schultz! We never wish you to go through any frustrating experience here with our service and products. We would love the opportunity to help you with your email concerns. What device are you using when you try to access the email?

XfinityNatalie

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15 hours ago

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Can I get a Yahoo email invitation faster?

I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a

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user_3d72rc thank you for using the Xfinity Community Forums page to reach out regarding your internet connectivity concerns. Let's troubleshoot things together to ensure you have the peak performance you deserve. Have you already reviewed the inform

XfinityMarcus

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15 hours ago

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technical support chat

My home internet keeps going out. It does work after I restart our router. I think we need a new router as ours is pretty old now

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