Xfinity Community Forum

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Cancel service

Need to cancel my service at [Edited: "Personal Information"]

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Customer Service

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Change bill due date

Change bill due date to 26th of the month with a paper bill

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Billing

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@user_rzyd17 Thank you for taking the time to reach out to us here on our Xfinity Forums. @EG is correct that we would need more details to better assist you. Can you confirm if this was a new installation and what lights are lit up or flashing on th

XfinityBillie

commented

3 hours ago

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Internet not connect

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user_l73tfm, thank you for reaching out to us through the Xfinity Forums. I can understand wanting to get this addressed. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if ne

XfinityAngie

commented

3 hours ago

to the conversation:

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Being billed twice for service

I have a group rate through my condo association and I am still being billed separately. I’m being billed twice for your services

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Being billed twice for service

I have a group rate through my condo association and I am still being billed separately. I’m being billed twice for your services

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Customer Service

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I have this same issue - is there a resolution to this?

ebreeden3

replied

3 hours ago

to the conversation:

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The search feature of xfinity email is not returning proper emails, it only appears to return a list of emails I sent or random emails.

Log into xfinity email on Chrome or Edge. Log into xfinity email - https://login.xfinity.com/login Go to email do a search by someone's name the search returns emails that i have sent, not all emails with that person's name. It shows search for all folders. If i then search in Inbox, it lists a bunc

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I was double charged for my phone and I repeatedly get lies when I call customer service

I started my plan which included buying a phone in July of 2024. I was mistakenly double charged for the same phone, same IMEI number. I called several times in september, october, november and explained the problem and each time I was told it would be corrected and was given a credit for that month

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Billing

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Having the same exact issue where I’m trying to activate a second Xfinity Pro WiFi Extender and the app is telling me I already have one activated. I agree the Xfinity reps in the store do not know what they’re selling. We just moved locally and I’ve

user_bc4z9a

commented

4 hours ago

to the conversation:

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Cannot Add or Activate a 2nd Pro Wifi Extender

I have been trying for 3 days to get a 2nd pro wifi extender added to my home network. There is a X8 Gateway modem There is a Pro Wifi Extender, lets call it #1, with a serial number ending in 72. It is online and showing in my Xfinity app. I can see it in my Xfinity app and it is showing as connect

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Service outage due to downed tree limb - Tivo no longer able to access channels

Hi! I have a Tivo that has been active for years. After storms in our area and a lengthy service outage, it is no longer connected to Xfinity. We have had repeated strong storms in our area this summer, and there have been three separate times over three months when a large tree limb fell across the

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Non-X1 Service

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user_jbdgyq Hello! Thank you for reaching out. We'll be happy to help you with the battery. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corn

XfinityBenjaminM

replied

4 hours ago

to the conversation:

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Pro WiFI extender battery

Tried to purchase online. No luck

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Thank you user_cyol61! I received your message and will reply to you there.

XfinityPaula

replied

4 hours ago

to the conversation:

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Damaged Green Pedestal and Exposed Orange Wire

This is for Clarendon Avenue/Via Serena, Palm Beach Florida 33480. I have placed a ticket with Comcast, they came out but said it was a big job. Nothing has been done since and we are still without internet and phone. When I call, the automated systems says there is a tech in the area and there is n

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@XfinityPaula I just sent the message directly. Thank you,

user_cyol61

replied

4 hours ago

to the conversation:

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Damaged Green Pedestal and Exposed Orange Wire

This is for Clarendon Avenue/Via Serena, Palm Beach Florida 33480. I have placed a ticket with Comcast, they came out but said it was a big job. Nothing has been done since and we are still without internet and phone. When I call, the automated systems says there is a tech in the area and there is n

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@jaled Thank you for confirming the steps that you have already attempted to troubleshoot the connection issues. I definitely understand the concern as these errors began after upgrades were done. I would love to take a look at the signals to the mod

XfinityBillie

replied

4 hours ago

to the conversation:

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Intermittent Outages All Week Around Upgrade

Xfinity scheduled upgrades in my area beginning on the 14th. However, 2 days prior I started have connectivity issues. AI tells me that it's an upstream power issue and that I need to contact Xfinity (which is difficult to do) to have levels checked. Can anyone verify if that is correct information?

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I can’t find any place on the Xfinity app or website to purchase the battery. My pro extender is up and running. It shows up as equipment when I look at my account on the Xfinity app. It also lists a battery option but there is no way to purchase it.

user_jbdgyq

replied

4 hours ago

to the conversation:

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U

Pro WiFI extender battery

Tried to purchase online. No luck

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Galaxy S25 - getting not supported error

Contacted Xfinity to get bundle of Internet and Mobile. Gave them my IMEI for my Galaxy S25, and said it needed to be unlocked. It was already unlocked (paid for in Jan 2025) and verified by current carrier. However, after 2 days of trying to get resolved, and 4+ hours on support chat on 9/20/2026,

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Devices

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Hi. There are no splitters inside my home. There is a splitter in the cable box attached to the home that was installed by Comcast. It is secure and hasn't been touched. I've not attempted to run a line to the utility pole at the corner of my prope

jaled

replied

4 hours ago

to the conversation:

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J

Intermittent Outages All Week Around Upgrade

Xfinity scheduled upgrades in my area beginning on the 14th. However, 2 days prior I started have connectivity issues. AI tells me that it's an upstream power issue and that I need to contact Xfinity (which is difficult to do) to have levels checked. Can anyone verify if that is correct information?

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user_hfts60, I can understand your frustration. I am a part of the Corporate Team and can make sure your complaint is addressed. I did some checking, and we do have a store in Charleston. It is located at: 5037 International Boulevard North Char

XfinityAngie

replied

4 hours ago

to the conversation:

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Stranded without a phone

My daughter phone broke and she is out of town. She called xfinity they wouldn’t help her so she conf. Me in to add her to the act. Then they said they will NOT mail a replacement phone (which I bought) to her in Charleston and would only mail the phone to the address on the act. So she is stranded

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Absolutely unacceptable. It is a mobile phone, meaning people move and when things break I would expect the flexibility to change a ship to just like Verizon, t mobile and AT&T allow. Not to mention xfinity makes it very hard to send a complaint

user_hfts60

replied

5 hours ago

to the conversation:

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Stranded without a phone

My daughter phone broke and she is out of town. She called xfinity they wouldn’t help her so she conf. Me in to add her to the act. Then they said they will NOT mail a replacement phone (which I bought) to her in Charleston and would only mail the phone to the address on the act. So she is stranded

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user_t4vjcc Hello! Thank you for reaching out. We are very sorry to hear that you are having trouble with your services. We suggest visiting our Xfinity Status Center; it is the best place to check for service interruptions in your area, and, if avai

XfinityBenjaminM

commented

5 hours ago

to the conversation:

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Need to know how long an internet outage is going to take

We were notified that there would be intermittent internet outages over multiple days. We can't get to a live agent. We can't really use the bot because we have no internet. Xfinity is now putting my husband and I at extreme financial hardship because we work from home and we cannot find out how lon

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@user_sd9w13 Thank you for your comment on the community thread. Keep an eye out for the invite, once received if you have any questions let us know.

XfinityJanelle

replied

5 hours ago

to the conversation:

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Email storage--when will you expand beyond 10G? How to cope with this limitation using Outlook?

Dear Sirs, I am a long-time customer of Xfinity and I pay a high monthly rate. In general I am pleased with the features of Xfinity with only one exception: the email storage limits are so low. I am constantly at 98% and delete large messages with photos etc. Outlook allows me to have a great system

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