Xfinity Community Forum

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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6 hours ago

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Internet speed

Hi. I have been having problems with my internet speed.

Question

@user_e9qfo2 - Hmm, we don't typically require sign-up for Xfinity Mobile, and should be able to find a plan speed that works for your budget (there may just not be any special promotional rates being offered at this time). If you'd like to send a Di

XfinitySara

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6 hours ago

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Is there a basic home internet only plan?

My internet bill doubled this month so I asked the Chat assistant. Seems my previous plan was a promo which also included free equipment rental has lapsed. So I asked about a long term plan. We don’t need 600 Mbps. We don’t have a TV thus don’t stream, we don’t play video games online nor do we work

Question

user_8tjjn3 thank you for using the Xfinity Community Forums page to reach out. While Apple TV is not included with Peacock specifically, the amazing Streamsaver option does include both Apple TV+ and Peacock as well as Netflix for one reduced rate.

XfinityMarcus

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6 hours ago

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streamsaver: Apple TV+

I subscribed to the screensaver package for Netflix, Peacock, and Apple TV+ a few months. Everything was working fine until two weeks ago. I went to enter the Apple TV+ application, but didn't get the normal sign in page. Instead, a gray screen came up instructing me to sign in to my Apple TV+ accou

Question

Hello and welcome to Comcast @user_vqv5yv. To change your Xfinity autopay method, use the Xfinity app or website by navigating to the "Manage Billing" section, selecting "Bill settings," and choosing "Manage Autopay" to update or turn off automatic p

XfinityRoberto

commented

6 hours ago

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auto pay

How to change credit card for autopay?

Question

N

Thanks for the detailed response. I have used various speed test tools and all of them show an upload speed of 200+ to 300+, and download speeds in the neighborhood of 1500 - 1700, so no issue there. I stream at 5500 kbps in OBS. I do have a

nightwriter2000

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6 hours ago

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Bufferbloat C grade - is AQM enabled? And dropped network frames when Twitch streaming

A little bit of background: I've been streaming on Twitch for many years, with no issues with dropped network frames, but for some reason have started seeing quite a bit during Twitch streaming in the past few months. I ran several Bufferbloat tests and they call come back with a grade of C. I did s

Question

Hi there, @rsprdam ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the trouble you are having trying to get your account fixed. Please be assured you rea

XfinityRichard

commented

6 hours ago

to the conversation:

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R

Xfinity fraudulently put a collection on my credit report after transferring service

Xfinity fraudulently put a collection on my credit report after transferring service. In fall 2025, I made a local move within my city. I was in a rowhome and had Xfinity service, and moved to a high-rise building. I went online and initiated the transfer of service from the rowhome to the high-rise

Question

user_8pjorz Hi there! Thank you so much for using our Forums and our team is here happy for the chance to work together to help with your request. Can you send us a DM with your name and address to get started? To send a "direct message" / "private m

XfinityJorge

commented

6 hours ago

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Cancelation

How do I cancel my service

Question

user_67pu75 Good afternoon! We received your Direct Message, and look forward to working with you today!

XfinityKassie

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6 hours ago

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Absolute disgrace of a company

WAS a customer for 8+ years until today. My family and I had fallen on some hard times recently. I set up, and was eligible for, monthly installments on my past due amount. Paid the $50 set up fee, received my confirmation, and I thought that was it. I was good. Come the 27th, they decided it would

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

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U

auto pay

How to change credit card for autopay?

Question

@user_67pu75 I've merged your latest post here with your original post. Please keep things in one place. Thank you.

EG

commented

6 hours ago

to the conversation:

0

U

Absolute disgrace of a company

WAS a customer for 8+ years until today. My family and I had fallen on some hard times recently. I set up, and was eligible for, monthly installments on my past due amount. Paid the $50 set up fee, received my confirmation, and I thought that was it. I was good. Come the 27th, they decided it would

Question

U

I’ve tried finding where to send a direct message but I can’t figure it out Note: This comment was created from a merged conversation originally titled Help

user_67pu75

commented

6 hours ago

to the conversation:

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2

U

Absolute disgrace of a company

WAS a customer for 8+ years until today. My family and I had fallen on some hard times recently. I set up, and was eligible for, monthly installments on my past due amount. Paid the $50 set up fee, received my confirmation, and I thought that was it. I was good. Come the 27th, they decided it would

Question

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auto pay

How to change credit card for autopay?

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Billing

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user_dygars Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to

XfinityBenjaminM

commented

6 hours ago

to the conversation:

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U

Boynton oasis condominium

we are desperately trying to get a technician or a team of technicians out to our property to repair cable boxes that are not only unsightly, but quite dangerous with cable wires, extending to all areas and falling out of the boxes. The boxes are damaged and need repair. Who do we call or how can we

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

0

U

Cancelation

How do I cancel my service

Question

U

Thank you for your reply. After I submitted my question yesterday I went to the Xfinity store in my city and was told all plans includes a year of free mobile plan so I must switch my phone plan and there are no stand alone internet plans without the

user_e9qfo2

replied

6 hours ago

to the conversation:

0

U

Is there a basic home internet only plan?

My internet bill doubled this month so I asked the Chat assistant. Seems my previous plan was a promo which also included free equipment rental has lapsed. So I asked about a long term plan. We don’t need 600 Mbps. We don’t have a TV thus don’t stream, we don’t play video games online nor do we work

Question

Concern moved here to the proper help section for assistance.

EG

commented

6 hours ago

to the conversation:

0

U

account site nit working, just spins and says error

Question

U

Boynton oasis condominium

we are desperately trying to get a technician or a team of technicians out to our property to repair cable boxes that are not only unsightly, but quite dangerous with cable wires, extending to all areas and falling out of the boxes. The boxes are damaged and need repair. Who do we call or how can we

Question

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Customer Service

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@UNCNU says it uses stream app on the box...

user_jp3b6a

replied

6 hours ago

to the conversation:

0

espn unlimited

I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few

Question

R

Xfinity fraudulently put a collection on my credit report after transferring service

Xfinity fraudulently put a collection on my credit report after transferring service. In fall 2025, I made a local move within my city. I was in a rowhome and had Xfinity service, and moved to a high-rise building. I went online and initiated the transfer of service from the rowhome to the high-rise

Question

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Billing

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Accepted Solution

Hello, @nightwriter2000! I hear your frustration loud and clear. Dealing with a "C" grade in bufferbloat when you’re paying for a 2 Gbps plan is like owning a Ferrari but being stuck in a school zone. It can be especially maddening when you're

XfinitySara

commented

7 hours ago

to the conversation:

4

N

Bufferbloat C grade - is AQM enabled? And dropped network frames when Twitch streaming

A little bit of background: I've been streaming on Twitch for many years, with no issues with dropped network frames, but for some reason have started seeing quite a bit during Twitch streaming in the past few months. I ran several Bufferbloat tests and they call come back with a grade of C. I did s

Question