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user_k84qta We can definitely help look to find you a new promotion today. It will require us to obtain your account details to do this. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinit
Cheaper Amount
I wanted to see if I can get Xfinity for a cheaper price. Thank you. [Edit: Personal Info]
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Arris S33 ... upload speeds have not improved one bit - stuck at ~42 ... QAM1024 or QAM2048 ... Realize that although Comcast calls some devices "Compatible" and some "Recommended", for all but a few devices those designations only mean "compatible/
Arris S33 Download and Upload issues after Xfinity "upgraded" me to a newer 2.2 Gbps plan. Not hitting 2.2 Gbps speeds after plan upgrade
A few days ago, I had an Xfinity plan with speed boost that I was consistently pulling download speeds of 1.63 Gbps at the modem. My gateway and other nodes are Eero Pro 7 and the speeds were very good. I was offered this new plan and a 5 year price lock so the deal sounded too good to pass up. WRON
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Cheaper Amount
I wanted to see if I can get Xfinity for a cheaper price. Thank you. [Edit: Personal Info]
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Customer Service
To no avail- it doesn’t work
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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user_768sju, no avail? What do you mean?
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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Not a problem, we can certainly send a new one. You can then swap the equipment at home and return the unused one at a more convenient time and that way there is no lapse in service either. Whenever you're ready, just send us a direct message to get
Device needs 2.4 Ghz connection but gateway won't provide one
I bought some LED string lights that required their control box to make a 2.4 Ghz connection to the XB8 Gateway supplied by Xfinity. It wouldn't connect, no matter what was done to get this connection. I have other home automation equipment that also requires a 2.4 band connection, and that does wor
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SMTP Server Issue - can receive but not send email
I'm OK using the Xfinity app on my computer and phone. However, since this morning's service interruption, I can't get Outlook 2016, 2019 nor BlueMail for Android to accept my credentials. They work for receiving mail on port 993 (IMAP) but not for sending using port 465 or 587. Yes, my settings all
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Yes I’ve tried that to no avail.
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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@Caliburnis I would like to look into your account further and figure out what's going on Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon locate
Minions & Monsters VIP Complimentary Tickets - Date Not Listed
Hello, I am a Diamond member with Xfinity and, within the Xfinity App, redeemed complimentary tickets to see Minions & Monsters; I believe this was a benefit of winning a sweepstakes. Details about the location of the event are listed for Philadelphia, including theater and time, but a date is not l
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Hello there @user_7aa7f5, I completely understand the importance of having a solid speed in the home. How long have you had your current modem?
Upload Speeds are dismal
I have been on the 500 MBPS plan in Florida for several years now and I just realized my upload speeds are terrible. Over the course of a week all speed test I run come back between 5 and 10 Mbps. I messaged the chat agent who told me that's the current speed and if I wanted more I would have to pay
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Wired Boxes Availability
Hello, Is it still possible to obtain a XG1v4 hub and three XiD companion boxes? I was recently sent four Xi6 boxes but would like to remain wired for my connections (I have not connected these yet). Is there another way to ensure I am getting a 4K picture on all of my 4K televisions? Thank you.
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X1
Account issue
Hi, I'm getting an "Access not Authorized" error when trying to log into the Xfinity app, and "Something unexpected happened" when I try to view my account on the website. My internet service was recently set up under a bulk billing arrangement at [Edited: "Personal Information"], United States. Cou
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Customer Service
user_768sju, hm. That could be a software glitch, but I haven't heard of this being a mainstream issue. Have you deleted the application and redownloaded?
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
Question
user_4uue7a Thank you for reaching out for help with your current firmware version for your modem. The current firmware and software information should be available in the admin tool settings and info. You do need to use the Xfinity app to enable acc
Issue with Motorola MG8702 Cable Gateway
Can you confirm that my firmware on my Cable Gateway is up to date? I am unable to access my device and manage the devices connected to my home network.
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It does it on at least 2 of my firesticks. Does not seem to do it when going directly through the app downloaded on the tc (Samsung).
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
Question
Sounds like you're wanting to set up a payment arrangement. Things to know: You may be able to pick your payment date now and add a payment method later.You will not be able to watch Xfinity On Demand or buy pay per view (PPV) until your payment goe
Please I canceled it can I get a extinction I didn’t I’m getting money for it so I can pay it
Please help I’m getting paid at work for it so I can get it on please give me a extinction
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Cancel my mobil
I've tried for mo tha to cancel my mobile line I need my transfer pin and account number. Then please refund me for my 22 days. I need to cancel so badly and it's near impossible.
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Plan
@user_3uwok3 Companion boxes are not 4K. XG1v4 and Xi6 are the only 4K boxes.
BIslander
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8 hours ago
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XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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