Official

Accepted

Unanswered

Advanced Filters

Search Results (429.5K)

Most Recent
Selected Most Recent

Absolutely not. While the admin page allows for about 50-80% of the functionality that it used to, it blocks critical aspects and is so much more painful to use than other such pages.  For example, the admin page doesn't allow changes to the SS

 to the conversation: 

0

Skip the XFINITY app

How can I manage my router and network AND NEVER USE THE XFINITY APP again. I hate managing everything on my phone, how can I manage EVERYTHING through the admin web page again. This is painful.

Question

@XfinityRichard​ can you please send me a message. I am having a hard time figuring out how to send a dm

 to the conversation: 

0

Need new contract

I am looking to either discontinue service or get a new contract.

Question

How to use $1 movie rental offer

My account was recently upgraded to diamond status and I want to use the $1 movie rental offers clearly listed as a benefit perk. When I access the benefit portal, I do not see this perk. How do I get it?

Question

4

1

0

user_fec4tv You might want to look into chatting with our Customer Security Assurance team on that, so they can guide you through how to secure the account. You can visit them here https://spa.xfinity.com/help/network-abuse?faq=report-online-harassme

 to the conversation: 

0

Removing a secondary user, prompted error that a payment is scheduled

I am trying to remove a secondary user that no longer lives in the account address but am getting prompted an error that reads a payment is scheduled and I cannot change their permissions or remove them.

Question

Good afternoon user_cyyns0. I will be more than happy to look into this for you. I will need some additional information to better assist.  Please send us a direct chat message with your full name and complete service address to “Xfinity S

 to the conversation: 

0

0

Utility box uncovered

I have submitted two tickets at least before about the curb side utility box issue. The lid is not secured in is several inches off of the base. I cannot get it to go back on so someone needs to either repair or replace it or maybe they know how to get it on, but it seems warped or something. The or

Question

Hello wizard122098 Thanks for reaching out. This has been an ongoing issue with Disney+ and has been reported to be impacting more that just Xfinity boxes. While we don't have an immediate solution with the issue appearing to be on the Disney side of

 to the conversation: 

0

Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

Hello @user_q81hre, thank you for taking the time to leave a post. Truly sorry for the frustration and confusion you’ve experienced while trying to get help with replacing your Xfinity Home smoke detector.  If you could send our team a dir

 to the conversation: 

0

0

Failing Xfinity Home Smoke Detectors and no plan for replacements!

After cancelling these smoke detectors from their product line more than 2.5 years ago, there still is no apparent plan to bring them back to market. For a provider to abruptly stop selling these life-safety devices without a plan to reinstate them is woefully inadequate. Although Xfinity claims the

Question

Utility box uncovered

I have submitted two tickets at least before about the curb side utility box issue. The lid is not secured in is several inches off of the base. I cannot get it to go back on so someone needs to either repair or replace it or maybe they know how to get it on, but it seems warped or something. The or

Question

7

1

0

@XfinityMatthew​ I will try that, thank you.

 to the conversation: 

0

Impossible to cancel service... Tried 3 times this month with "scheduled" phone calls, no one ever called.

I own my own equipment - nothing belongs to this company and they refuse to allow me to cancel. Schedule calls on January 8, January 15 and January 22. No one ever called. Double checked numbers and e-mail. Have one more so-called call on January 29, right before my billing cycle ends. Hope someone

Question

outdoor Cable

Outdoor Cable going into house is corroding. Who do i call for help?

Question

3

1

0

@user_gfk4dp Thank you for visiting our official Xfinity Forums Community support page. The only two subscriptions that may include an Xfinity WiFi Extender would be our Xfinity xFi Complete service or our newly released Xfinity Pro service. These pl

 to the conversation: 

0

0

Xfinity pro extender

Why does xfinity advertise the xfinity pro extender comes with up to two additional extenders when they make it impossible to actually acquire the additional extenders?Even with the pro extender I still have dead spot in my house. I run the connection test and clearly have multiple things that say w

Question

Hello Remove_My_Xfinity_Account Sorry to hear you did not receive the scheduled callbacks as requested. Our team would be happy to resolve this issue for you and complete a cancellation. If you could please send us a direct message with your full nam

 to the conversation: 

1

Impossible to cancel service... Tried 3 times this month with "scheduled" phone calls, no one ever called.

I own my own equipment - nothing belongs to this company and they refuse to allow me to cancel. Schedule calls on January 8, January 15 and January 22. No one ever called. Double checked numbers and e-mail. Have one more so-called call on January 29, right before my billing cycle ends. Hope someone

Question

Accepted Solution

user_1aye4g Thanks so much for reaching out to us here to let us know about the issue you are experiencing with your move! It sounds like the outlet you are connected to might not be active, are there any other coaxial cable outlets in the home you c

 to the conversation: 

0

2

Router won’t connect to internet after service transfer

I transferred service between two different units in the same apartment complex. My internet disconnected this morning in the former apartment, but when I set the router up in the new apartment, it just blinks orange. I’ve tried unplugging the power and coax and plugging it back in and nothing is wo

Question

Impossible to cancel service... Tried 3 times this month with "scheduled" phone calls, no one ever called.

I own my own equipment - nothing belongs to this company and they refuse to allow me to cancel. Schedule calls on January 8, January 15 and January 22. No one ever called. Double checked numbers and e-mail. Have one more so-called call on January 29, right before my billing cycle ends. Hope someone

Question

6

1

0

Not getting emails [Edit]

Not getting my emails. Where are they and how do I see them again???

Question

6

0

0

What if you do not know who the secondary user is as your account was hacked

 to the conversation: 

0

Removing a secondary user, prompted error that a payment is scheduled

I am trying to remove a secondary user that no longer lives in the account address but am getting prompted an error that reads a payment is scheduled and I cannot change their permissions or remove them.

Question

forum icon

New to the Community?

Start Here