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Request Network/Line Maintenance or Tier 2 for node/CMTS investigation for
Please escalate this to Network/Line Maintenance or Tier 2 for node/CMTS investigation due to latency at be-34-ar01.mckeesport.pa.pitt.comcast.net. IP Address 69.139.168.141 Name be-34-ar01.mckeesport.pa.pitt.comcast.net Period (12 seconds, 505 milliseconds) 4:16p - 4:16p Latency (milliseconds) 26.4
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Your Home Network
Thank you for reaching out to our team. You can place your account on a seasonal suspend status at the https://www.xfinity.com/seasonal site.
How do I suspend service?
I'm leaving for Canada on April 22nd. And we'll return November 1st.
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Terrible, I would drop Xfinity if my condo wasn't on an HOA contract!
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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Good afternoon user_m7s2a5. We regularly review, and update our programming, and will certainly bring your feedback forward. If you would like assistance with reviewing your plan or your options, we are happy to assist. Please send us a direct
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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Thank you for reaching out to our team here. I will be happy to assist you from here with that account change request. Can you send me a direct message with the full name and complete address for your service? To send a direct message. Click t
I would like to cancel my current TV service, but keep my Internet Service
The xfinity site doesn't let you cancel services. I would like to cancel my TV service (and return the TV box), but keep my Internet service (I use my own modem and router for this, no comcast equipment). How can I do that?
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How do I suspend service?
I'm leaving for Canada on April 22nd. And we'll return November 1st.
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Customer Service
I will be just as upset if one of my favorite channels was temporarily removed. Please understand that we do have all intentions on having this matter corrected as soon as possible. We are working hard to bring you back one of your favorite networks.
Extremely Upset
We have been an Xfinity/Comcast customer for over 25 years. We depend on uninterrupted service from the stations we PAY FOR! Which Includes ABC. We will be changing to an alternative option for TV if this is not resolved QUICKLY! Where is our refund for the channel we no longer get, yet it is in my
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Fox 13
This is completely unacceptable. Stating that a resolution can't be reached to to increased costs is absurd. For as much as we pay for your services monthly you should keep your subscribers happy and reach a deal before we lose our channels. Comcast/xfinity should just eat the higher cost for these
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Channels and Programming
I am also extremely upset and have been a customer for over 26 years and my favorite shows have now been dropped. I am going to cancel my cable service. This is ridiculous for the price I pay
Extremely Upset
We have been an Xfinity/Comcast customer for over 25 years. We depend on uninterrupted service from the stations we PAY FOR! Which Includes ABC. We will be changing to an alternative option for TV if this is not resolved QUICKLY! Where is our refund for the channel we no longer get, yet it is in my
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Charge for Xfinity stream box
I have been charged $120 for an Xfinity Stream box after it taking months to get Xfinity to cancel service. I asked at the time what I needed to return and they said the modem only. Now, I have a bill and can't locate a streaming box anywhere. Not sure if the previous tenant tossed it or took it. $1
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Your Home Network
Eliminating our programs is doing more harm than good for comcast. You say you're losing customers then do something stupid to guarantee losing customers. 🤬
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Billing
I need to pay the final bill on my Mobil cell account but I can’t sign in because I no longer have an account- I was told it would be paid via my credit card- it wasn’t- how can I text with a live agent and pay my bill? I don’t need my $30.02 bill going to collections- is there an email
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Plan
user_tux8ig Welcome to our community forum! Thank you for reaching out so we can help you set up your seasonal plan for Xfinity services. Have you tried following these steps to set up your seasonal plan online?
I would like to go to seasonal plan. May 1 2026 to October 1 2026
I would like to go on seasonal plan beginning May 1 2026 -October 1, 2026.
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DOMINOS PIZZA
YOU GUYS GAVE ME A DOMINOS PIZZA $10 GIFT CARD. i AM TRYING TO USE IT AND IT SAYS THERE IS A PROBLEM WITH THE GIFT CARD AND IT WONT GO THROUGH. CAN SOMEONE HELP ME?
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Plan
Excellent, I am very glad to hear that worked for you. If you ever have any other question or concern we are always happy to assist you from here.
Xfinity Advanced Mobile Security
How can I permanently disable Xfinity Mobile’s Advanced Security feature? I enabled it on my Samsung Galaxy S24, but now every time the phone starts up, most of my apps stop working — including Xfinity Assist. The only way to fix it is to restart the phone and manually turn off Advanced Security, bu
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@XfinityJanelle Thank you so much for the link and information. I've turned it off and this time it seems to be staying off. The info was very helpful. Thanks again for your reply.
Xfinity Advanced Mobile Security
How can I permanently disable Xfinity Mobile’s Advanced Security feature? I enabled it on my Samsung Galaxy S24, but now every time the phone starts up, most of my apps stop working — including Xfinity Assist. The only way to fix it is to restart the phone and manually turn off Advanced Security, bu
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Hello @jubane, our team responds to all post that are filtered into our care team ticket system. Would you be able to describe the issue that you are facing further? When following the instructions in the How to return your Xfinity equipment article,
unable to print return label - please answer why not
Hello, this issue appears repeatedly in the forums. I looked through a few answers and nothing is stated about the cause of the issue. I am not looking for a solution, I am looking for a root cause of the problem. Is disabling printing from email an intentional choice? If not, is a solution being wo
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Disappointed that we can't watch the NCAA Women's Basketball Championship because of this situation.
user_wob1ac
commented
10 hours ago
to the conversation:
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ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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