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Overcharging
I have been with Xfinity for over 12 years. The last two years has been so terrible by far so I decided to cut off my cable September 11 so My monthly bill goes from August 9 to September 9. I cut the cable off September 11. There’s no way I should have to pay for a whole month bill that I didn’t ev
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Channels and Programming
A tech came out yesterday, undid the splitter and attentuator that the last tech put in place, and then reactivated my modem. We had less than 24 hours of stability and had to reset the modem after it lost connection this morning under barely any loa
Arris S34 + 2GB plan having to reset modem daily
I've went through the useless Xfinity assistant multiple times to no avail A technician did come out and add a splitter + attenuator to lower the signal as it was too strong for the S34 Prior to the technician visit, as well as after still getting daily errors and warnings of the following variety T
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Thank you for reaching out here about that rebate issue. I am sorry to hear about that experience so far, and I will be happy to check on that from here. In order for me to do that I will have to ask you to send me a direct message with the full name
Rebate to pay off phone and switch to Xfinity Mobile
I went to an Xfinity store on July 11th 2026 to sign up for Xfinity tv and internet service and was convinced to bring my phone to Xfinity after the store manager said he would put in for a rebate to me for the amount owed to Verizon. I have not received the rebate and when I called Xfinity support
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
why havnt i received a refund after 2 months
we closed our account on 7-24-26 and opened a new account. why havnt we received a refund yet
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How do I delete my email? ... The simplest way I can think of disable an address is by loading https://connect.xfinity.com, navigating to (gear icon) / Email Settings / Mail / Advanced / Email Safe list. Then check the "Use email safe list" box, cli
Trying to delete empty email account that I don't want to migrate to Yahoo. How?
Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro
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@user_85j7gu - Thank you for providing those additional details and the screenshot! Looking at the screenshot you shared, the pop-up message: "Mail wants to sign using key 'Imported Private Key' in your keychain. To allow this, enter the 'login' keyc
Problems sending email using Mac Mail program on desktop and iPad
Two to three weeks ago we suddenly became unable to send emails through comcast/xfinity when accessing our emails via Apple's Mail program on a desktop Mac and an iPad. This is without us making any changes in passwords, email settings, etc. We were able to receive emails without problems. Surprisin
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancellation off account
I am terminating my account for now. My daughter work for another provider and gifting me a free service.
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IMAP login fails in Outlook; Xfinity webmail works
my Comcast email works in Xfinity webmail, but classic Outlook says it cannot log on to the incoming IMAP server. The settings are imap.comcast.net, port 993, SSL/TLS, with SPA off. Third party access is enabled. I get the same error with a new Outlook profile on both home Wi-Fi and in iPhone hotspo
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While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait until we ask you to send a
Undisclosed $125 deposit?
I signed up to try WiFi, there was zero indication of a $125 deposit. Nothing about what it is for, how to get it back. Just an email saying you will charge me. Please refund this deposit???
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Hi there @user_0lvyqr Thank you so much for reaching out on our Xfinity Community Forum about your cable box settings. I'll be happy to assist. If your bedroom TV doesn't automatically switch to Xfinity and the Guide like your living ro
Why doesn’t the bedroom tv come on straight to Xfinity & Guide like the living room does!? After the technician came and put a new box
The bedroom tv- when I turn it on it doesn’t automatically go to Xfinity & Guide like the living room tv does!? After the technician came a few weeks ago he put a new box in the living room but not in the bedroom! Now we’re having a hard time when we turn on the bedroom tv!? It doesn’t go straight t
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@maximkatur Thanks for reaching out to us via Forums to inform us of your billing concern. I would like to check out the status of this ticket. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upp
Bill doubled with no notice, promised credit never applied
I've been an Xfinity customer for years. My bill was $70.90. This month it's $130.90. Nobody told me. No email, no text, nothing. I only found out because I happened to log into my account and saw the number. I live in a small apartment. I never needed 2 Gig and never asked for it. I was fine paying
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet issue, no cable and no phone service
I’ve been without internet service since September 16, 2026, and this has been extremely frustrating. I work from home, and my children rely on the internet for their schoolwork, so being without service for this long has caused major disruptions. I’ve tried to get the issue resolved remotely, but n
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jr6684 Hey there! Thanks for using our Forums and we are here happy to work with you on this recent order. We are here to look into this and make sure we get this right. Please send your name and address via DM to get started. To send a "Direct
Changing service
I am contacting you regarding a pending order that glitched and timed out during checkout this morning. The order number is 331090125481458015. Because the screen froze, the system generated this pending order with the wrong device locked into my cart. I never got the chance to select my intended tr
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Thank you! Just sent you a direct message in that regard.
Add a name to the Bill To address line on my statement
Hello, I need assistance adding my partner’s name to the 'Bill To' address line on my statement. thank you!
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I do not see any email communication from Xfinity. please call my umber on file as I have not received a call or email.
Fraudulent Activity - horrible customer service
I have been a customer for over 20 years but currently only for internet. A few months ago, there was fraudulent activity on my profile and a mobile service was added in which they ordered 4 ipads on my account. Upon seeing this, I called xfinity and advised them that this was not done by me and it
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@user_976d4b I’m truly sorry to hear about your experience and can understand how frustrating it must be to feel unheard when trying to get help. This is not the experience we want for our customers. If you're willing, please share more about t
Worst Customer Service Ever
I think Xfinity can get away with the worst customer service of any company I have ever known because they have a monopoly in many markets. Where I am, very, very unfortunately, I have no choice but to use Xfinity. I truly hate Xfinity because they do not value good, competent customer service. EVER
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Bill doubled with no notice, promised credit never applied
I've been an Xfinity customer for years. My bill was $70.90. This month it's $130.90. Nobody told me. No email, no text, nothing. I only found out because I happened to log into my account and saw the number. I live in a small apartment. I never needed 2 Gig and never asked for it. I was fine paying
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Billing
Hello, @user_q2unf2 thank you for reaching out over Xfinity Forums. I completely understand being concerned receiving a call about a credit, and providing information without being certain who you're working with. The customer service number I provid
Keep receiving phone calls about a large credit [Edited]
Keep receiving phone calls from [Edited: "Possible malicious number"]. Last voicemail is about a large credit that I have with Xfinity. This info is true-- I have a very large credit that has not been taken off of my bill. I have also gotten major pushback from Xfinity regarding applying it to futur
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user_1dhta2, I can understand how stressful this must be for you. I work from home and have a house full of kids, so being without internet would be a huge disruption. I want to do everything I can to help. Please send us a DM with your name an
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Internet issue, no cable and no phone service
I’ve been without internet service since September 16, 2026, and this has been extremely frustrating. I work from home, and my children rely on the internet for their schoolwork, so being without service for this long has caused major disruptions. I’ve tried to get the issue resolved remotely, but n
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