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Hello @dc616 thank you for reaching out on our community forum. I understand how important it is to make sure you are getting the correct services. Please send us a direct message with your full name and service address so that we can assist you fur
Peacock Premium Plus
I am paying $6 a month to Xfinity for peacock premium plus but am still seeing ads. I have talked at least 6 customer support people and was told it is fixed…. it is not. I am tired of paying for something I don’t get.
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@user_tb3lxc, thanks for posting on our Xfinity Community Forums page, and thanks @Again for your assistance. Typically, we want to address issues in public for the benefit of the community. Have you been able to access your emails using the previous
Email account
What is the problem ? Why can't I get into my email ? I have important business to attend to on my email .
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If it is not back in a week, why should I not just switch to Verizon Fios?
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Thank you for posting on our community forums, user_zyzhqw. I am sincerely sorry to hear about your experience with our service and phone functionality. This is not the service we aim to provide, and we'd like to help. Could you please send our team
Xfinity Support for bad phone!!
I have been a customer for over 26 years and am SOOOOO frustrated and now extremely angry!!! I cancelled my cable with Xfinity as it has gotten too much and opted for keeping the WIFI with Xfinity. The CS rep suggested a new phone at $5 per month. It sounded like a good deal, so I went ahead with it
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Peacock Premium Plus
I am paying $6 a month to Xfinity for peacock premium plus but am still seeing ads. I have talked at least 6 customer support people and was told it is fixed…. it is not. I am tired of paying for something I don’t get.
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Customer Service
Thanks for taking the time to post and reach out, user_saucjs! We'll be sorry to see you go, but our team can definitely help with your cancellation. Please send us a direct message with your full name, name on the account (if different), and service
Cancellation of the current contract
I would like to cancel the current contact on May 18th because I am leaving the U.S.
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Hello @user_6wsceo and thank you for reaching out on our Xfinity Community forums with your concern! We'd be happy to look into this for you! 😀To get started could you please send us a direct message* that includes your full name and ser
Fiber line burial
When will my fiber line be buried? I keep having to move it to access my shed.
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Hello, @user_3a62gy thank you for reaching out over Xfinity Forum. That is a great question, and definitely understand wanting to be kept up to date if there are any changes in the migration process/links in the future. I'd recommend saving this
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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Cancellation of the current contract
I would like to cancel the current contact on May 18th because I am leaving the U.S.
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Customer Service
Good afternoon @user_erzcw7, and thank you for reaching out to us on our community forums—we appreciate you taking the time to contact us. I understand you have concerns regarding the cancellation of your account and your billing, and we&rsquo
Cancel service
I cancelled service for [Edited: "Personal Information"] and I got a charge for 559 i need someone to cancel this service only for this address only if I can get an all back
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@user_f6ckzq Thank you for reaching out to us on Forums, We would like to look into helping with your requested modifications. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To
FOLLOW-UP: Service Modification for Account #[Edited] (Estate of [Edited)
Account Information: Account Number: [Edited: "Personal Information"] Service Address: [Edited: "Personal Information"] Estate Status: Death Certificate and Appointment of Co-Trustee already submitted via Xfinity Bereavement Portal. To the Xfinity Support Team, I am writing to provide specific instr
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Marking underground cables
I need to dig parts in my backyard to divert rain water away from my home. There I can see a Comcast cable buried into the ground near the area. I need it marked. I put in a JULIE ticket and it was marked as not a conflict but that is incorrect.
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Customer Service
Fiber line burial
When will my fiber line be buried? I keep having to move it to access my shed.
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Customer Service
Cancel service
I cancelled service for [Edited: "Personal Information"] and I got a charge for 559 i need someone to cancel this service only for this address only if I can get an all back
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Customer Service
Howdy user_luf261! I definitely want to make sure you're able to take advantage of the Xfinity app with all its great features for account management, so I appreciate you dropping by to let us know about the issues you're experiencing with it. If you
Duplicate accounts
I can log into Xfinity with two different accounts and I believe it is causing issues using the app on my phone. When I login and attempt to navigate to Accounts, I get an error. Can you please help?
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Accepted Solution
@user_bx2pnc I am so sorry for the experience and want to make sure we help in any way possible. Have you signed up for our Appointment Waitlist? You can text WAITLIST to 266278. We also recommend checking out any nearby hotspots to maintain connect
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Xfinity cut my cable
My neighbor was getting a new line installed and in the process Xfinitys contractor cut mine. I've been without service for a week and now they tell it could be as long as 14 more days to replace the underground line! Can we not get a temporary overhead line or some kind expided service! [Edit: remo
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