Xfinity Community Forum

@user_so3tc5 Thanks for reaching out to us, you you've reached the right team to help you with any and all your Xfinity services needs. To get started send me a direct message including your first and last name and complete service address &n

XfinityOrlandoM

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5 hours ago

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Cancel Internet Policy 3/31/26

Hi team, I need to cancel my internet policy effective March 31 2026. I've tried via the chatbot with no response and see from past posts that a direct chat message on these forums is preferred. However, the Direct Message icon is not appearing in the upper right corner of the page for me. Could som

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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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service

how can I tell if my service is out if I am not at the location of the service

Question

The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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Help TV

I am home from the hospital for one afternoon. Have inoperable cancer. The TV in the living room wasn’t giving a picture. Called and was routed all over - 45 minutes. There is no way to get someone live. Horrible. Horrible service. Then I’m in the chat with some guy who was trying to sell me somethi

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Cancel Internet Policy 3/31/26

Hi team, I need to cancel my internet policy effective March 31 2026. I've tried via the chatbot with no response and see from past posts that a direct chat message on these forums is preferred. However, the Direct Message icon is not appearing in the upper right corner of the page for me. Could som

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Customer Service

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Recently moved and have no access to account at new service address

The Xfinity support is of no use, the chats are broken on both the app and on my computer, I recently moved and service should activated at my new address but I have no way of accessing my account. The phone number and email I used for setup with the realty company both bring me to an old Xfinity ac

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Customer Service

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Hello tireman22! Thanks for sharing that you are having the same trouble as well. Are you having the issue when accessing the app through the X1 cable box or another streaming platform?

XfinityPaula

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5 hours ago

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Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

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I need help with my account billing

Two years ago, I had a house fire in Said house fire my original Xfinity Wi-Fi equipment burned down when I ended up moving into my new house. I called and requested new equipment. Xfinity sent me out equipment but hit me with an additional $500 bill and said I could not get Internet until that bill

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Billing

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user_u4555x Hi there! Thanks for using our Forums and for taking the time out of your day to write us. I understand that you are needing some help with a refund and we are here to look into this for you. To get started can you shoot us over a DM with

XfinityJorge

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6 hours ago

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Refund Request

I really don’t know where to start. I’ve been trying to get this resolved for over a year. In March of 2024 I called to have all of my services taken off except the internet. At that time I was told that I kept the internet service and had my mobile phone to Xfinity I could get 2 phone lines for fre

Question

user_7urq2r, Hi there! Thanks for taking the time out of your Friday to reach out. How exciting! Thanks for choosing us to be your internet service provider. We are the right team of experts to help with checking on the status of your modem shipment.

XfinityGabriel

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6 hours ago

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Order status

I was told my new modem was to arrive yesterday. Just checking on the status. [Edited: "Personal Information"] order confirmation ID: [Edited: "Personal Information"]

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yes, thanks! OK, it's working now...

user_0gzuqm

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6 hours ago

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chsn

I upgraded my service so that I could watch baseball on CHSN. I have the CHSN app on my TV but it doesn't open and I don't know how to log in to get it started. Anybody know hos to do this?

Question

Hello @itsmefrisco, thank you for taking the time to leave a post. Sorry you had to deal with this. I know how stressful and frustrating it can be when you’re doing everything right on your end and a system error still causes a late fee. That&r

XfinityMarshante

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6 hours ago

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Request to Waive Late Fee

Dear Xfinity Customer Support, I am writing to formally request the removal of a late fee recently applied to my account. This late charge was the result of a technical error on the Xfinity billing platform rather than a lack of payment intent. While I have autopay enabled, the system attempted to w

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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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6 hours ago

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Unable to buy a new phone since I moved

Good evening, I have been a very happy customer with Xfinity for several years now. I discontinued my Internet service in New Mexico last July 2025 due to the fact that you guys did not serve East Texas. I however kept my cell phone service with you because I appreciated the cell phone service and I

Question

Hi there and welcome to Comcast @user_lxif1h. Thank you so much for reaching out to us regarding your recent experience with your billing concerns. You are in the right place and we are happy to assist you today. What concerns do you have with your b

XfinityRoberto

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6 hours ago

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xfinity

Complaint about customer service issue referring to billing

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user_ma6v1 Thanks for reaching out! I would recommend restarting the X1 TV box so the entitlements in the app can refresh.

XfinityMartyR

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6 hours ago

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MLB.TV not showing up in ESPN.APP on X1

I purchased the MLB.TV subscription through ESPN and it shows up in the IPad ESPN app and on the ESPN web site. If I go into the settings/subscriptions on the X1 ESPN app it shows that I have MLB.TV but its not showing up on the Home page of the ESPN app.

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Concern moved here to the Home Networking help section.

EG

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6 hours ago

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Help

Internet not working

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Refund Request

I really don’t know where to start. I’ve been trying to get this resolved for over a year. In March of 2024 I called to have all of my services taken off except the internet. At that time I was told that I kept the internet service and had my mobile phone to Xfinity I could get 2 phone lines for fre

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Customer Service

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Order status

I was told my new modem was to arrive yesterday. Just checking on the status. [Edited: "Personal Information"] order confirmation ID: [Edited: "Personal Information"]

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Customer Service

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@user_glm5qm What is the email address in the sender field on the email you received that notification?

XfinityBradM

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6 hours ago

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I received a link to my $200 master card gift card, but the link does not work.

When I try to open the link I receive a message saying server cannot be found

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Hey @user_81dix1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the store visit and canceling of the account. I would be more than happy to off

XfinityJanelle

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6 hours ago

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Ghost Bill?

My wife had went in to the Sarasota location to cancel our plan and drop off equipment last week. They took our equipment, it sounded like they had cancelled our plan. We did not receive any confirmation or receipt. When I go into the app I still see a charge for March. $65 my normal monthly interne

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Concern moved here to the Home Networking help section.

EG

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6 hours ago

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Wi-fi

My wi-fi isn’t working

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