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Hey there, @user_0w284z! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand the frustrations with attempting to watch some of your favorite games or shows, and being unable to. Can you
Wild games
Now that I'm retired and don't have get early I can finally stay up and watch a full wild game. Wait no i can't. I pay almost 300 dollars a month to Xfinity and can't afford to pay anymore. I haven't streamed a thing because I have cable. In this day and age I guess I'll have to learn. Lived through
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Hey there user_70168k 👋 As long as you have active Xfinity Home services, that app and its features should be available to you. Please check out xfinity.com/support/articles/getting-started-xh-mobile-app-control for more information and let us know
Xfinity home is forcing me to the Xfinity app and I can’t control my alarm
Xfinity Home is forcing me to the regular Xfinity app and now I can’t control my alarm
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Mobile plan change to By the Gig
I'm requesting assistance with changing my existing Xfinity Mobile plan. My current plan is Premium Unlimited at $50 per month. My previous promotional pricing has expired, and I want to switch to the By the Gig data option because my mobile data usage is very low. I originally became an Xfinity Mob
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Plan
10+ Year Customer Seeking Promotional Renewal Before Scheduled Cancellation
Hello Xfinity Support, I'm a longtime Comcast/Xfinity customer, and I'm hoping someone here can help me resolve a pricing issue before my scheduled service cancellation on November 13. Over the years, I've been able to renew my cable and internet services at competitive promotional rates, usually by
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Billing
Status code 3000 Details Please wait, activation is ongoing Google pixel 9 Android Device is update, October 5, 2026 Yes it is still happening, last attempt Oct 19 at 5:03 am
Text Messaging RCS not Working
In the last week RCS stopped working. I have rebooted the phone, turned RCS off then back on, updated Messages. How can this be fixed?
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hello -- thanks for the response. I noticed the change this past weekend (Oct 24) -- so the change occurred sometime from Oct 18-23
Sports App is now Useless on College Game days...
What have you done to the Sports App? Please consider removing the required filter for NCAA football --- it was useful to see ALL scores after pushing C and accessing the sidebar. Removing the master "All Scores" list from the sidebar forces us to choose between watching a game or tracking other mat
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free gateway upgrade set up
I manage my mom's xfinity account and kept getting a message to upgrade the gateway. I know her equipment is pretty old so I chose to get the upgraded gateway as well as a new cable box which it allowed me to do. I'm going to be hooking that up as she is 84 and she would not know how to do any of th
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Customer Service
SRO
I have an active SRO and was told someone would contact me no later than Oct 22 (my service has been out for a month now). This morning in chat I was told a tech would be by this morning. No one showed up and I can’t seem to get any information as to what is going on, yet I’m still getting billed fo
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Customer Service
Hello, @user_o2xz8j! Thanks for reaching out for help with unlocking your device. We can open a ticket for the unlock team. We will get this figured out for you! Please send us a direct message with your full name and complete service address to &ldq
Rexi Resale Purchase Device : Carrier SIM locked
"Hi, I'm a former Comcst employee. I no longer have access to the Courtesy Services portal, but I need assistance from Courtesy Services/XPE regarding my xfinity Mobile account. I have a iPhone 17 Pro that I've used on Xfinity Mobile for about three months, and I'm trying to move the phone to anothe
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@dixon_2 I just got a new survey on Oct 26, 2026. Went to complete it after work and says I already finished it. Also, only 25 of the 40 points I was owed in September posted with the one survey showing zero points. Sent yet another message to the s
New Xfinity Insights Community Portal
Does anyone else hate this new site? They took what used to be a clear and cohesive platform and ripped it apart and ruined it. I was never confused, I could always see important info right in front of me. We used to be able to log in to Xfinity Insights and immediately see if we had any available a
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Hey there user_drwlap 👋 I appreciate you coming to us as I definitely know how jarring it can be to see I'm supposed to pay an amount I was not told I would be. Above all, we never want there to be any confusion about your billing, so we'd be happy
billing
I have spoke with a agent last week and they told me that my bill would be about 80.00 and they would get it changed on my online access. I see that it has not being chnaged. if someone can get it changed so i can pay this bill. i would appreciate it. I have gone back and forth with you people and i
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Log into Peacock
We just received access to Peacock as part of our bundle. I can see that I have an active subscription but can't figure out how to log in to Peacock.
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Xfinity Stream Website
Hi there, and thanks for joining us here in the community forums, user_4yuwb6! I'm sorry to hear that your phone was broken. It sounds as though you may be using NOW Mobile, and if so, you would need to reach out through the NOW Support Center for as
Help with my broken phone
Hello, My phone felt and it is broken since yesterday and I am no longer to make or receive call. I went to 2 Xfinity centers and they could not resolve my issue because I have a prepaid Plan. I need help because the AI Assistant could not help me
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Regarding Billing issues
Dear Xfinity Executive Customer Relations Team, I am writing to formally express my extreme dissatisfaction with how Xfinity has handled my account and to request immediate action regarding the loss of my mobile phone trade-in promotional credits, unexpected billing increases, and repeated failure t
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Plan
Okay, thank you for that information. I will be happy to look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at t
ESPN Unlimited appears active in my subscriptions but I can’t sign in.
I previously had a subscription with ESPN Unlimited but cancelled when this became available with xfinity. Have tried to sign in with Disney login. How do I get this to activate?
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Help with my login [Edited]
Need to use my password & ID login [Title Edited: "Personal Information”]
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Network
Gateway upgrade
Hello, I currently have Xfinity Internet with the 2 Gbps plan and an XB8 gateway. I would like to upgrade to the XB10 gateway and have it shipped directly to my home. Could you please check whether my service address is eligible for the XB10 and whether it can be shipped to me? If a professional ins
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Customer Service
Hi there, @user_p7j1ze! We are glad to further help with your TV boxes. Were you replacing/swapping the ones you had? The wireless boxes can replace all wired boxes in your home. No need for coaxial cables anymore. The wireless boxes have 4K and are
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New Streaming TV Boxes
I have three set top boxes with cable connections do these stay connexted as well as the streaming tv boxes
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