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I called Xfinity and was told I was still being charged for my watch line. The issue with that is, I do not have an active plan with Xfinity on my watch. I removed that plan the night I switched from Xfinity to AT&T. The guy on the phone said he
Still charged but not a customer
I switched to another carrier that I have internet with to save some money on my mobile plan. This was toward the end of January. I paid the balance from the previous billing cycle in February. Today, I got an email thanking me for my payment and when I looked, I have been charged for March and Apri
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Xfinity Outside Cable Box on Side of House
Hello, when I moved into my new house several months ago, Xfinity had to come out and bury the cable line underground to establish service. I live in a townhouse complex, and all of my other neighbors have a plastic Xfinity box concealing the wires on the side of their house. I have called, called,
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Customer Service
done - i've added a couple open ticket #'s in the story to try to help
SRO no show
i've been trying to get underground service for about a month. utilities have been marked but the field svcs team never shows up despite the chat support telling me scheduled for today 8AM-8PM every single day. i have Starlink equipment but really trying to get a fiber connection. that said it's bee
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Good afternoon user_bjdl8v. I would be more than happy to look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon l
moving my Comcast equipment off the old excel pole and on to the new pole
Excel put in a new pole. Old one needed to be replaced. My Comcast and our neighbor's Comcast equip is still on the old pole. The transfer information has been submitted to Comcast from excel- I understand that with 30 days if you do not change the Comcast equip to the new pole Comcast will be respo
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Yea it was working for 2 days and now back to not being able to send emails again and they [Edit: Language] me up by having me delete my account and recreate it
Can no longer send emails
I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app
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Hi user_7hxmx5! We appreciate you taking the time to visit our Xfinity Forum and share this feedback. I'm delighted to hear about the excellent support you received and would love to get this feedback to James. Please send us a Direct Message so we c
Give thanks.
During my cancellation and return, I was given excellent and above-average customer service by sales consultant James [Edited: "Personal Information"]. Thank you once again!! This was at the chambersburg Pa store.
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I am sorry to hear you have this issue with your email. Are you able to access your email online at Xfinity website? @user_9gxrx1
can’t open email on devices
Says password incorrect. Enter password for imap account “comcast.net” Started happening about 2 weeks ago. No problem before then!
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Myself and others are having the same issue- we cannot send emails! Past frustrating that we cannot use the services we pay for. Tried using chat feature, but that is not customer service focused. Why have blocked the option to send emails.
Can no longer send emails
I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app
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Hello @nolvenine and thank you for reaching out on our Xfinity Community Forums! We're here to help. Please note that I have moderated your post for content. Please refrain from using your real first and/or last names on public posts - th
Hi my name is [Edited: Privacy] and I need to know what my password to my email account is if you would please get back with me. thank you
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@user_qxy44e thanks for confirming. With the area not being one that would have been in a seasonal hold, I'd definitely like to investigate further. I'll need to gather some information we don't want here in our public conversation to continue. Coul
SRO no show
i've been trying to get underground service for about a month. utilities have been marked but the field svcs team never shows up despite the chat support telling me scheduled for today 8AM-8PM every single day. i have Starlink equipment but really trying to get a fiber connection. that said it's bee
Question
Hi my name is [Edited: Privacy] and I need to know what my password to my email account is if you would please get back with me. thank you
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
moving my Comcast equipment off the old excel pole and on to the new pole
Excel put in a new pole. Old one needed to be replaced. My Comcast and our neighbor's Comcast equip is still on the old pole. The transfer information has been submitted to Comcast from excel- I understand that with 30 days if you do not change the Comcast equip to the new pole Comcast will be respo
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Problem with the Service Of A New Apartment
Morning, I'm moving to a new apartment and need to transfer my service to the new location. I tested the new apartment's connection and found the internet service is active, but the speed is way lower than the 85mips of my Essentials. Normally I would call Xfinity tech support, but never can get thr
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Thanks again for reaching out, user_qv36cw! I'm glad we were able to help you get what you needed from our local team. Take care!
Construction/Engineering
Hello, I am requesting a letter of approval from your Utility for an encroachment permit that I am applying for through the city of Pittsburgh. The location of work is at [Edit: Personal Information]. The parcel number for [Edit: Personal Information] and for address [Edit: Personal Information]. Th
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Hello, @user_lydz63! Thank you for posting your billing concerns. While disconnection requests typically remain open for 10 days, the billing stop date should match your initial request. Depending on your billing cycle, since we bill one month in adv
Still billed after cancelation
I really frustrated I have canceled my contract in March 24, and recieved cancel confirmation e-mail from X-finity on the same day, but it still charged in April and May. Why you have full charged after my cancel period was April 2nd, but it continue to charge and didn't close my account. I would re
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nope - middle TN and we've had a nice warm last couple months
SRO no show
i've been trying to get underground service for about a month. utilities have been marked but the field svcs team never shows up despite the chat support telling me scheduled for today 8AM-8PM every single day. i have Starlink equipment but really trying to get a fiber connection. that said it's bee
Question
Concern moved here to the E-mail help section for assistance.
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So we can no longer make a new comcast email?
You'd think the 2nd largest cable TV provider in the world would at least let you make a new email account, but apparently as of 2024 it doesn't. [Edited: "Inflammatory"] I pay for two separate Comcast accounts, one in FL and one in NY, but a new email is asking too much? That's really pathetic Comc
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