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Yes, I have tried logging in with both Comcast email and alternate email. There are many forum posts here regarding the known issue of not receiving an activation email and also having no ACTIVATE button visible on the Your Xfinity StreamStore subsc
Activate Disney+ Hulu Bundle
There is no activate button or email for the Disney, Hulu Bundle that is listed as INCLUDED. How do we activate it? Your Xfinity StreamStore subscriptions
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Need in-home telephone wiring fixed.
Current problem: An Xfinity tech (I think it was really a third party rep instead of direct employee of Xfinity) refused to repair my in-house wiring even though that is why the visit was arranged. He argued with me that he only does TV and Internet. The Xfinity rep said over and over that Xfinity i
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Home Phone Service & Equipment
bifftex Since we are already engaged with you in Direct Message, please return to us there. We have advised you of the next steps. Please have your son reach out to us directly.
How do you file a claim
Trying to find out what the process is for filing a claim. Son had his new xfinity service put in at his new house. Technician laying the temp line went into attic, but when he left he turned off the furnace/ac switch. As they haven’t moved in, it wasn’t immediately noticed til late at night. Had to
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How do you file a claim
Trying to find out what the process is for filing a claim. Son had his new xfinity service put in at his new house. Technician laying the temp line went into attic, but when he left he turned off the furnace/ac switch. As they haven’t moved in, it wasn’t immediately noticed til late at night. Had to
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Customer Service
Hi @user_sj12a,Thank you for taking the time to create an official post. Rest assured we will make sure this is rectified for you as soon as possible! Please send our team a direct message with your full name and service address. To send a "Direct Me
Mistakenly disconnected service
My wifi service was incorrectly disconnected without my request, can you please cancel the cancelation request and restore my prior service?
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Mistakenly disconnected service
My wifi service was incorrectly disconnected without my request, can you please cancel the cancelation request and restore my prior service?
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Customer Service
Screenshot of security camera video
Can I take screenshot of my security camera video
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Devices and Equipment
@Again I do agree that the NFL is also a greedy corporate giant asking for more and more from their customers. And even though Comcast doesn't want to pass along higher costs to consumers, they can, and will. End consumers cannot pass t
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Thank you for responding but that seems like legally stealing our money. Xfinity has the option and power to keep money that they are no longer providing a service for. I never really thought much about it until now. I hope the services are restored
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
@user_3hgec7 Thanks for letting us know you're not able to see your subscription or the activate option. Have you tried logging in using more than the current email addresses? Have you tried checked both your personal and your comcast email addresses
Activate Disney+ Hulu Bundle
There is no activate button or email for the Disney, Hulu Bundle that is listed as INCLUDED. How do we activate it? Your Xfinity StreamStore subscriptions
Question
trying to get a live person
all services are not working. reboot is not working
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Customer Service
Thank you for your response. It does not solve the problem. There are many posters on the forum with a similar issue. When we go to the https://www.xfinity.com/yoursubscriptions to sign in and activate your subscriptions there is NO ACTI
Activate Disney+ Hulu Bundle
There is no activate button or email for the Disney, Hulu Bundle that is listed as INCLUDED. How do we activate it? Your Xfinity StreamStore subscriptions
Question
user_qp44vb you'll want to send us a direct message as well. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."
Apple Watch scammed
Fell for your scam with the “free Apple Watch”. Upgraded a device on my mobile plan over the phone today, and at the end the rep pressured me into claiming a “free Apple Watch” for my 2 lines. I told him I don’t want to pay any monthly fee, what’s the catch? He says no catch they’re completely free,
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user_4a3lmb Hello! Thank you for reaching out. We'll be happy to help you with your account. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necess
Cancel HBO MAX and CINEMAX
I have received an order today fir HBO MAX AND CINEMAX which I do not want and did not order
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Can't Send Email: Policy Violation?
I'm sending emails from my desktop computer on the Xfinity Connect web site. I don't have any mobile devices, just a landline phone and a desktop computer. I don't have issues receiving emails, and I'm able to sign in to my Xfinity account without any problems. I'm not sure why I get this on the Xfi
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@mro121 Our team worked with you via direct message, and we have shared all your feedback. As a friendly reminder our Xfinity App is also a great place where you can send feedback as well. Do you have any additional bill or service concerns we can as
Lack of customer service is appalling
My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me
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user_6glb7e Hello! Thank you for reaching out. That is the model that should function without the internet. When you see the message about internet, can you click through that message, or does it prevent you from being able to watch/record? &nb
DVR that doesn't require internet
I had to get new DVR because my old one wasn't working. They promised to send one that doesn't require internet because I don't want or have internet. New one worked fine for couple weeks but then said looking for internet connection . I called Comcast and they reset and it worked 2 days and I'm get
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I have yet to acquire an Ethernet cable for a direct speed test, however I have noticed that many other devices struggle with internet speeds at the same times as my computer does. However, according to the Xfinity account dashboard there is some kin
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Unreliable Internet Speeds: From 1300mbps to 300mbps.
For some time now, our home internet has proven very unreliable. The Xfinity app's speed tests seem to report that the internet speeds will vary on a moment to moment basis, where one minute it's a little above 1300mbps (the usual internet speed we had before this was an issue), but then suddenly dr
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