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Thanks for sharing that additional information @user_2632g2. Based on the previous thread you posted, a workaround for this would be to factory default the modem to take it out of bridge mode, this should allow you to then gain access the Admin func
Admin Tool on Xfinity Gateway option missing from Xfinity App
reopening thread cause some genius decided to close it when this issue still exists. Apple does not show option to enable admin tool, but going to 10.0.0.1 is still met with the following message: Managing your home network settings is now easier than ever. To manage your gateway settings and other
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Paramount plus keeps freezing and has been for months. Can’t pause, rewind or fast forward
Disney plus and Paramount plus apps freezing
Both apps may be watchable for a few minutes, then constantly buffer and then freeze.
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Cablecard with an X1 4k set-top box
Hi - I currently use a CableCard with my own TiVo DVR. I just upgraded to the TV Plus cable plan where one X1 4k set-top box is included. Can I use both a CableCard and X1 4k set-top box without monthly fees? I believe I should be able to have no fees with one box. Thanks!
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Non-X1 Service
Fox Audio Out of Sync
9/13/26 Fox Washington at Eagles game. Audio is lagging video by 5-10 seconds. Tried powering off set top box and restarting. No joy. All other channels are fine. Don’t think it’s on my end.
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Channels and Programming
RedZone
I have always had Red Zone in my plan but I tried to watch it today, the first Sunday of the season and it says I need a subscription. And I can't even find where to activate the subscription. And I'm hoping this is yet another charge added to my cable bill. The cost goes up and the channels go down
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Channels and Programming
Sorry to hear about the concerns about the deposit charged to start your service, @user_mare8r. We're happy to look into this and see why you were charged a deposit. We'll have to access your account, and review it. Please send us a Direct Message wi
Deposit charge
Why did I get charged 125? It was not shown on the check out screen when I checked out.
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Mobile service cancellation
Please cancel my mobile service i no linger live in the usa and have already cancelled my home service
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Devices
Unfortunately in order to get this ticket active, I do need you to authenticate your account. Can you please send the name and address to your account in a direct message?
Unlocking issues?!
Alright so im hoping that someone here can help me figure out what xfinitys issues are with my phone. I have the Samsung Galazy Z Fold 7, I brought my device through the BYOD option. So its NEVER BEEN ON DEVICE PAYMENT PLANS. EVER. I purchased directly FROM Samsung.com UNLOCKED. Well, once an insura
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moved
I moved how can I change the address and see if my internet will work at my home
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Your Home Network
cancel my service
I need to cancel service. I wish to cancel online as I signed up online. Comcast is legally required to provide such a mechanism per California's Automatic Renewal Law. I do not see a means of doing so.
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Your Home Network
Billing confusion
Hi, my internet bill used to be $50 per month. Then it increased to $60, and now it has suddenly increased to $95.94. I haven’t changed my plan or service at all. I understand that some of my promotional discounts expired, but $95.94 is too expensive for me. Is there any promotion available that cou
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Billing
LAND LINE
I AM NOT GETTING A DIAL TONE.. ALSO MY MODEM IS FEELING VERY WARM. I HAVE RESTARTED THE MODEM SEVERAL TIMES TO NO AVAIL. THIS HAPPENED SEVERAL TIMES EARLIER THIS WEEK AND RESTARTING HELPED = BUT NOT TODAY
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Home Phone Service & Equipment
Need to get my phone number back [Edited]
how can I get my phone # [Edited: "Personal Information"] back from century link? [Title Edited: "Personal Information"]
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Customer Service
Your new billing system makes it harder on EVERYONE
I used to set up payment arrangements all the time without any issues. Now you’ve shoved AI into everything unnecessarily to break things that weren’t broken. I would ROUTINELY miss payments but always paid within a matter of hours afterward. Never had a problem with setting up a new future payment.
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Billing
Packer Vikings game glitching
Tons of glitching during the game; extremely frustrating. How can we fix this?
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On Demand
Good evening @user_1o1u9q! I know I’d be concerned if my speeds were coming back under one quarter of my plan’s speeds. One thing to keep in mind is that speed tests from sites like Ookla measure the speed being received by the specific d
XfinityAldrik
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13 hours ago
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Actual or reat internet speed rates Mbps delivered as measured by Ookla.
Want to see if anybody had measured actual Mbps speeds delivered as measured by a third party like Ookla. We are on a purported 2 Gig plan supposedly having speeds up to 2 Gigs. Actually download speeds as measured by Ookla is 425 Mbps. Wonder if we drop to a 500 Mbps plan what would the actual down
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