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Howdy user_6yyvve, and thanks for stopping by to let us know about the interruption your experiencing. We never want to leave you in a bind, so rest assured as long as your current interruption is being reported through our Xfinity Status Center with
Only person with an outage I guess
Hi, my Xfinity internet has been down today. The app originally showed that service should be restored around now, but the estimated restoration time was suddenly pushed back to 10:55 PM. It also looks like I may be the only customer in my immediate area without service, so I’m trying to confirm whe
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There is no direct message chat under support
Unfixed service and still want to be paid
I called support for weeks when I was having slow service. Every time, I was told everything is fine. No issues or outages. You need to upgrade. My response was; no, How will upgrade fix a slow and intermittent service? If you cannot deliver the speed on the plan, how will you deliver on a faster sp
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Moved here.
why doesn't xfinity allow you to cancel services without having a phone call?!
Don't they know they're wasting everyone's time? You messed up. I'm out. That's all there is to it. Worse than an needy ex boyfriend. Put a "CANCEL SERVICE" option on your home page! I don't need to "speak to a rep"... stop being so clingy.
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@user_auccjj Thanks for adding a post. Retention agents are the only ones that have retention offers, and are only available by phone. Call 1-800-XFINITY (1-800-934-6489) to reach one. The agents on the forum here have access to the offers available
Customer Retention
Since having my internet service my bill has nearly doubled, looking for either loyalty offers or to get in touch with customer retention
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user_yleiiz - Thank you for choosing Xfinity and for reaching out to us here for help with your billing concerns. You've reached the right place. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the D
Billing errors
Xfinity: When I renewed my Mobile contract with Xfinity in November 2025 I was offered a promotion of WiFi for $55 a month with free Mobile service for one year, ending November 2026. In the summer of 2026 I received the following bills: 6/30/26:$2.23; 7/30/26: $42.26; 8/31/26: $42.29 for a total of
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Student discount
I did not realize that my student discount internet plan was only good for a year. My bill just went up by a lot. I don't graduate until 2028, but all the available student discounts I see are only for new customers. Is there a way I can get a student discount applied back onto my account?
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Customer Service
My complete address as in my email address?
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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Escalated Billing Dispute: Non-AutoPay Final Refund Miscalculation
Hello, I am reaching out to resolve a severe back-end billing error following my account disconnection on September 18th (Account ending in [Edited: Personal information]).My account status is correctly listed as "Disconnected," but the system is showing a glitched credit balance of only -$44.26. On
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Billing
Thank you for confirming. If you could send our team a direct message with your full name and full address, we can investigate and see if there is anything we can do for you. To send a "Direct Message" ("Private") message: • Click "Sign I
Unfixed service and still want to be paid
I called support for weeks when I was having slow service. Every time, I was told everything is fine. No issues or outages. You need to upgrade. My response was; no, How will upgrade fix a slow and intermittent service? If you cannot deliver the speed on the plan, how will you deliver on a faster sp
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rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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Xfinity Stream Website
user_dr83du. Good afternoon! I understand you've recently moved and are having trouble accessing your account online to manage your automatic bank payments. We can certainly take a closer look at the account and help determine what needs to be update
my new address has a wrong tele nbr associated and cannot logon to pay bill properly
good afternoon I moved from MD to PA -- my MD acct is for my mother and has my [Edited: "Personal Information”] nbr on it -- my new address in PA has my sister's nbr [Edited: "Personal Information”] -- in error it was only used the day the tech came out to set up my system. I cannot log on to the we
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user_bf49kh Our engineering team has this issue on the radar, and working toward a solution. Thank you for your patience!
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Good day user_smlzs6, and thanks for bringing your question to our community! When it comes to how your bill is represented, there can only be one name per bill/mailing address on it. Due to character restrictions we cannot add two people to the same
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Adding another name to billing statement
How do I add another name to my billing statement (for proof of residence)
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