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Save yourself and switch while you still have some sanity left. I almost got rid of my 3 Apple TV 4k’s over all the issues with this app, but Apple is not the problem. Xfinity takes forever to update anything and then it starts a new problem. Way to
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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Figured out. Issue was related to prior pfSense QoS setting to fix Buffer Bloat. I have asked Gemini to summarize the issue and fix: Technical Summary: Throughput Bottleneck Resolved Subject: Resolution of 400 Mbps Speed Cap – Configuration Conflict
Customer-owned DOCSIS 3.1 modem capped at 200 Mbps on a 1 Gig plan
Today I activated a customer-owned DOCSIS 3.1 modem, the Hitron CODA56, which is specifically recommended on Xfinity Device Info page for my service. The modem is online, but I’m capped at ~200 Mbps download. I’m on a 1 Gig plan. Chat and IVR, which are not helpful, will NOT allow Agent. I need the
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They really need to add actual bridge mode. It's a bad look all around to force people to use their router on the highest end equipment. With the new DNS hijacking they do under the guise of "enhanced security" or whatever it's called, none of this i
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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2 Gbps Plan – Netgear CM3000 Only Locking One OFDM/OFDMA Channel After Two Modems & Tech Visit
Hi Xfinity Community. I'm a very long time Xfinity customer. I'm hoping someone from the Xfinity team can help escalate this to the appropriate back-end group. I’ve been working through an issue for the past 9 days involving my 2 Gbps service tier and a Netgear CM3000 modem. I’ve had a field technic
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Your Home Network
It's absolutely about control on Xfinitys end. You clearly do not know your customers if you think this [Edited: "Language"] is going to fly. 2 gig customers are the ones that want to use our own equipment, not your [Edited: "Language"] XER 10. Besid
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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user_leeik2: user_fas4d8: Stop wasting time with this. They just keep repeating themselves. 18 years with Netflix and never had to “clear the cache”, never any pixelation, never any audio problems. Have you ever had any problems on You
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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Xfinity Stream not working!
It’s been almost a week now that Xfinity Stream is no longer working on any of my devices (fire stick, iPhone, lg tv). It appears to be recording my programs but nothing will play. I get the “well that didn’t go as planned” message. I have tried restarting the app and nothing. This is kind of crazy
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Xfinity Stream Website
Peacock Premium
I am unable to watch Peacock on two of my TVs. This was working a few weeks ago. It works on one of my TVs. Tried talking to a human through chat & 800-XFINITY and was unsuccessful.
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Non-X1 Service
user_fq8838 Thank you for reaching out to us here with your feedback and concerns! Your feedback definitely helps us to do better in the future! Xfinity Doorbells should be available wherever Xfinity Home is available. You can also purchase Xfinity D
Poorly and intentionally Designed that way Most Irritating to use Customer Service Ever
I have Xfinity cable, wifi and home scheck to see if an oecurity contracts with Xfinity for years. My front door ring camera died. My local Xfinity store sells replacement cameras. The problem is you CAN'T call your local store to inquire if they have one in stock or not. They don't give customers t
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At least it has been working on my LG Nano TV for a couple of weeks now. Today (12/27/25) trying to watch my recording of the BYU Georgia game it just stutters every 5 seconds and then the trying to resume black screen. I did a complete factory
Xfinity Stream Not Working On LG Smart TV
For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly. i have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last
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Upload speed
Why has my upload speed been capped? I sued to get >600 now it's only 40.
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Jt2790, hello there. Thanks for reaching out. I apologize about your experience. I understand your frustrations. Unfortunately, Apple does not include any additional items within their packagining. To move forward with your concern, please send
Two Agents mislead and lied to me.
Hello, So I spoke with an Agent who claimed to be a supervisor the other day and got a new internet plan. With this plan I was receiving an apple iPad. To which I did. I asked the agent if it came with an apple pencil and he said " yes it does, it will come with your iPad. and no extra cost to you".
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Scam
I received a telephone call yesterday from a Xfinity representative who was offering a two year substantial discount on my current plan. I am fairly certain that this was a scan. As the conversation progressed he was asking for a credit card number and the first five digits of my social. I told him
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Customer Service
barrygou - Hello and welcome to the Xfinity Forums! Our team can help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so
Check order status?
I ordered a new/additional wireless TV box for an additional TV. Order was about 2 weeks ago but I never received it. How can I check on the status of Order[Edited: "Personal Information"] ?
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The same thing has happened to me and I was told I just need to wait to see if a promotion shows up in my rewards. I have been a diamond member for years and this is absurd.
Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum or Diamond tier?
Hi, When Xfinity stopped giving out free Peacock Premium to everyone a few years ago, they offered Free Peacock Premium as a reward for people who are in Platinum or Diamond tier. I was and I'm still in the diamond tier, so I redeemed the offer and that's how I have Peacock Premium. Last month I cha
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Thanks, Richard. It would be great to have a step-by-step CORRECT and detailed set of instructions from COMCAST. In the meantime, I will post what a Community Specialist on Reddit shared. If any of it is not correct based on testing or migration exp
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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@tbill1 This page on Yahoo's support has some helpful information after migrating the Xfinity email to Yahoo and then setting it up with Apple or Mac. https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html They have a video under the section "Set up
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Two Agents mislead and lied to me.
Hello, So I spoke with an Agent who claimed to be a supervisor the other day and got a new internet plan. With this plan I was receiving an apple iPad. To which I did. I asked the agent if it came with an apple pencil and he said " yes it does, it will come with your iPad. and no extra cost to you".
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Customer Service
@user_e2eb02 Did you try putting the account settings into Thunderbird manually, or did you try to just use the auto-configuration? Has your account been migrated to Yahoo yet?
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new istall of Thunderbird problem
I got a new computer for Christmas. It has Windows 11 Pro OS. I would like to use Thunderbird as email client. The process lets me input user and password, the get to xfinity email login but then tells me Access Denied on the login server. What do I do next?
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