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This was it! I feel silly now. There was another coax port. Thanks!

user_1aye4g

replied

14 hours ago

to the conversation:

Router won’t connect to internet after service transfer

I transferred service between two different units in the same apartment complex. My internet disconnected this morning in the former apartment, but when I set the router up in the new apartment, it just blinks orange. I’ve tried unplugging the power and coax and plugging it back in and nothing is wo

Question

Xfinity stream purchased movies missing

We have moved and no longer use Xfinity. For a while we were able to access purchased content through the app. I just logged in again and now am showing no purchased content. Who can I speak to about restoring content.

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Xfinity Stream Website

Battery backup not found

The Xfinity app is saying that my battery backup is not found. There is a white blinking light on the battery back up

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Customer Service

Hey looks like you sent your personal information publically rather than a direct message. Please follow the steps below to message us privately. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direc

XfinityMatthew

replied

14 hours ago

to the conversation:

Remove the old modem from Comcast account

Please help to remove the old modem from Comcast account so I can give it to my parents.

Question

ESPN Unlimited authentication with Xfinity account?

When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e

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Channels and Programming

Yes, DuckDuckGo, Chrome and Brave, and have cleared all browser metadata, no change.

kr123

replied

14 hours ago

to the conversation:

xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?

Question

My email is toughly messed up! If I use the cursor to delete or add a letter, it links the entire word or sentence. Apple says its not a hardware issue but either Yahoo or Comcast

sskme2

commented

14 hours ago

to the conversation:

Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

Question

Accepted Solution

The AD48-1500500DU is not a "drop amplifier", it's a 15Vdc power supply for the "Out 3, Out 4, Out 7, Out 8, -4db VolP Out" device, which is the drop amplifier. Since the amplifier's LED is lit, it's getting power, probably from that 15V supply. Th

BruceW

commented

14 hours ago

to the conversation:

drop amplifier relocation

Hi, I believe I have a drop amplifier in a bedroom where I do not want it. Without it, the internet does not work. My neighbor has one, but his is plugged into his box in the garage. I want to know what port I can plug the drop amplifier into in the garage junction bar. The options are: Out 3, Out 4

Question

I don’t see any way in this forum to send a direct message to customer service. Please tell me how to do that.

user_3jz0al

commented

14 hours ago

to the conversation:

Trying to cancel my landline

Hello customer support. I have attempted to cancel my landline via chat. That did not work. I am deaf so I cannot talk on the telephone. Please help me cancel my landline. Thank you.

Question

Urgent: Internet Connection Dropping Every 10 Minutes for Past 3 Weeks

Hello Xfinity Support Team, I am writing to report an ongoing and serious issue with my internet connection. For the past three weeks, my internet has been dropping every 10 minutes, consistently throughout the day. I work from home, and a stable internet connection is critical for my job. This issu

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Your Home Network

joeybaggadonuts Hi there! Thank you so much for using our Forums and for allowing our team to help. It would be our pleasure to help you get set up with that battery and to help with an account review. To get started can you send us a DM with your fu

XfinityJorge

commented

14 hours ago

to the conversation:

Would like to purchase battery for Pro WiFi extender

I would like to purchase the battery backup option ($60) for my XFinity Pro's WiFi Extender, but there is no option to do so in the app or the website.

Question

Trying to cancel my landline

Hello customer support. I have attempted to cancel my landline via chat. That did not work. I am deaf so I cannot talk on the telephone. Please help me cancel my landline. Thank you.

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Home Phone Service & Equipment

Accepted Solution

Update: neither Comcast operators, the generally untrained, first tier Agents especially in the outsourced Philippine call center, supervisors, so-called “executive team” (often misleading & including newbies) were completely unaware of the dist

user_1oyd52

commented

14 hours ago

to the conversation:

Fraudulently Ordered iPhones [Edited]

Sir I navigated your company AND am pleading with you for your assistance and oversight — we’ve talked to over 20 people — ALL A DEAD ENDAdditionally, Comcast Xfinity customer (dis)service has been documented many times over Briefly…• impersonated by female fraudster who was obviously not validated

Question

Thank you @kr123 have you also tried to clear cache and cookies? Different browser?

XfinityEva

replied

14 hours ago

to the conversation:

xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?

Question

Thanks for waiting, @user_thel98! We received your direct message, and I'll reply to you there (directly) in just a moment :)

XfinitySara

replied

15 hours ago

to the conversation:

Need new contract

I am looking to either discontinue service or get a new contract.

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Setting up a new internet box

I plugged the new box in, my service still not working.

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Your Home Network

Hello @user_1nwepv, thank you for taking the time to leave a post. Sorry for the confusion. I know how exciting it is to get new Diamond rewards, and it can be frustrating when a perk you’re expecting doesn’t show up where it should. Xfin

XfinityMarshante

commented

15 hours ago

to the conversation:

How to use $1 movie rental offer

My account was recently upgraded to diamond status and I want to use the $1 movie rental offers clearly listed as a benefit perk. When I access the benefit portal, I do not see this perk. How do I get it?

Question

Service Cancellation Without Calling Xfinity Support

I have been a Comcast/Xfinity customer for 19 years, and have had quite a few issues over the past few years, so I have switched to Verizon Fios. I do not want/need any offers or "solutions" to keep me as a customer. All I want is to cancel my service. Thanks you.

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Customer Service

Olympics USA 4K

New USA4K channels have shown up on my X1 (1362/63). Their content matches the Olympics content on regular USA starting Friday Feb 6. But, the 4K channels do not show the Olympic events on Feb 5, the first day of competition, even though they are on the regular USA program listings. Does that mean 4

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Channels and Programming

Would like to purchase battery for Pro WiFi extender

I would like to purchase the battery backup option ($60) for my XFinity Pro's WiFi Extender, but there is no option to do so in the app or the website.

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Customer Service