Xfinity Community Forum

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@XfinityMelinda Hey guess what Xfinity..? WE (Edited: Language) PAY YOU for the services you are supposed to offer us. What is the discount if you're not providing these channels anymore?

user_sxmvoi

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12 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Billing

Dear Xfinity Billing Department, I am writing to formally dispute the continued TV service and/or equipment charges being applied to my account despite the return of all applicable equipment. The equipment associated with device number 13151D5563 was returned through UPS using tracking number 1Z600R

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Billing

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Cancel serviceFrom June 1 2026

Please confirm cancellation of service from June 1 2026

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Customer Service

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Okay that's great to hear you're taking advantage of the Xfinity app, and glad to know you're back online 👏 When it comes to interruptions like those, there isn't a direct line of communication between customers and our local teams that handle them,

XfinitySeth

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12 hours ago

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Service outage in our area -- We might know the reason

Hello, We have service outage. Xfinity status is they are investigating. But we are confident it is caused by a new optic fiber provider company laying cable in our area. Signal disappeared right when they started digging in our neighbors' backyards. How can we rout this information to real Xfinity

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JakeTheArmyGuy Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full na

XfinityBrianH

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12 hours ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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I tried using the direct messaging service. This was of no help at all.

battmanf16

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13 hours ago

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Scammed into leaving feedback

When my new Xfinity fiber was buried in the yard the technicians broke a water line (still not repaired). When I called Xfinity to obtain an appointment for repair, the agent struggled a lot with English and understanding my need. Eventually he offered a 10am appointment the next day. I requested an

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Status was from the map and mobile app. Cause - network damage. It is back up now (phew).But still wondering how can we communicate location data to local Xfinity Tech teams.

gvk1016

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13 hours ago

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Service outage in our area -- We might know the reason

Hello, We have service outage. Xfinity status is they are investigating. But we are confident it is caused by a new optic fiber provider company laying cable in our area. Signal disappeared right when they started digging in our neighbors' backyards. How can we rout this information to real Xfinity

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Hello, user_6t6n1i! Welcome to the Xfinity Forums. And, thank you, @BruceW for your contribution! Using third-party email programs to access your Comcast.net email can potentially expose your Xfinity ID and password to fraud and other risks. We

XfinityThomasA

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13 hours ago

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syncing email ios

none of my iOS devices (iPad, iPhone, Macs) are syncing email. I stopped at my local Xfinity store and they said "it was above their pay grade". The email setting and server port are the same on all devices (Server Port 995). What can I do to update the settings on Comcast.net to make this work?

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I have done that already, and it didn't work.

JakeTheArmyGuy

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13 hours ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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Thanks for the update, battmanf16. My apologies for the experience. We’ll need to open a ticket so our damage claims team can review the issue, which typically takes a couple of days. I’d be happy to get that started for you. Could you please send ou

XfinityDilary

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13 hours ago

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Scammed into leaving feedback

When my new Xfinity fiber was buried in the yard the technicians broke a water line (still not repaired). When I called Xfinity to obtain an appointment for repair, the agent struggled a lot with English and understanding my need. Eventually he offered a 10am appointment the next day. I requested an

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@EG I've never received any report. I've run that assessment before, but I don't receive the information mentioned here.

user_h985zd

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13 hours ago

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Xfi Assessment

Where does one find the results of the assessment?

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@Anon615235 We are currently helping you through DM. We will message you over there moving forward.

XfinityShawn

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13 hours ago

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Xfinity Boxes Falling Over

The Xfinity power boxes at West Meadow Hill Condos in Haverhill, MA are falling over. Some of them have wires exposed. They’ve been here since 1980’s and are need of replacement. They all are leaning over with some opened to the elements. Please come take a look and schedule a replacement.

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user_yh8ghi Thank you for reaching out! You should have been able to drop off the equipment to a Xfinity Store or UPS Store. The Xfinity Store may not have been able to take the package if it was unopened. Also, since UPS delivered a package to you t

XfinityMartyR

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13 hours ago

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complaint

I received one package from xfinity at my address which is related to previous tenant and then i called customer service, they told me to drop it in nearby store. When my wife went to drop it, sales person over xfinity store told her to talk to UPS regarding this package. Now, i want to convey messe

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Good afternoon. I was told by an Xfinity representative during my phone call this morning at 9:30am that I would receive a call in the next 3-4 hours to schedule repairs to my water line. It is now 3:15pm and I have not received a call.

battmanf16

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13 hours ago

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Scammed into leaving feedback

When my new Xfinity fiber was buried in the yard the technicians broke a water line (still not repaired). When I called Xfinity to obtain an appointment for repair, the agent struggled a lot with English and understanding my need. Eventually he offered a 10am appointment the next day. I requested an

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Epson Workforce 545 printer connection trouble

Since installing the XB8 I have been unable to connect my wireless printer - at least not in a way that allows it to function. I've changed the security mode to WPA 2, and according to the admin console, the printer is recognized as a device connected to the network on the 2.4 Ghz band (which is cor

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Devices and Equipment

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I sent photos today, when are you going to look into it?

Anon615235

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13 hours ago

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Xfinity Boxes Falling Over

The Xfinity power boxes at West Meadow Hill Condos in Haverhill, MA are falling over. Some of them have wires exposed. They’ve been here since 1980’s and are need of replacement. They all are leaning over with some opened to the elements. Please come take a look and schedule a replacement.

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Did you check with your bank to see if there was any issue on their end? Is it a new card? If so, has it been activated?

XfinityJeffB

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13 hours ago

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Unable to change payment method

I’ve tried changing my payment method to a different debit card and it says that payment method is declined. I got the message the first time I’ve tried inserting it, so it’s not by multiple tries. Is there a reason the card is getting declined? The service address is different than the billing addr

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@user_cn28b2 How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account? Have you tried here-----------

Latoque

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13 hours ago

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Cannot Sign Into Account [Edited]

I cannot sign into my account [Title edited to remove personal information - email address]

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Hello, @user_7a1ra8 thank you for reaching out over Xfinity Forums. I understand how important it is to be able to access your email communications, and want to ensure you're able to get logged in. I see one of our awesome Forum experts @Again had pr

XfinityJustinC

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13 hours ago

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How to access my Comcast’s email

I put in my login and password and I can’t access my email

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complaint

I received one package from xfinity at my address which is related to previous tenant and then i called customer service, they told me to drop it in nearby store. When my wife went to drop it, sales person over xfinity store told her to talk to UPS regarding this package. Now, i want to convey messe

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Customer Service

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