Xfinity Community Forum

We will submit your feedback to the Membership team that the rewards should be available for longer and a larger supply is needed as they are out of stock very soon after release. I apologize that you have not been able to take advantage of them and

XfinityRay

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6 hours ago

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Member Benefits

What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i

Question

Thank you for your reply, @user_u3wcp3 That "Ready to use" message without a link isn't missing anything. It is simply Xfinity's way of confirming that international roaming is "always on" for your line and doesn't require separate activation or a da

XfinityRichard

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6 hours ago

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U

chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service

My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac

Question

user_x3rpaj Thanks for submitting a post on our Community Forums. There are a few options for ordering a replacement remote. This article can provide a bit more information, but you can always swing by a local Xfinity Store to swap out the old remote

XfinityThomasD

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6 hours ago

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3

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Ordering remote

I need help ordering an XR11 remote

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Same here, using android 10 on phone. app says to update. google store says no longer compatible. Had to uninstall, phone says app causing crashes.

camp2

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6 hours ago

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Xfinity app

Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.

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U

Need old exterior wires removed from my house

Hello, I’m requesting removal of old exterior Xfinity/Comcast wiring from my home. These cables are no longer in use and are still attached to the outside of the house. I attempted to follow the instructions on the support forum to request assistance, but I was unable to find a way to send a direct

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Customer Service

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Spoke to a tech at Xfinity today 6-2-26 and he said it’s an NBC program problem and not Xfinity. They are working to correct it.

user_60we1v

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6 hours ago

to the conversation:

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Audio and video not in sync viewing recorded programs on local NBC station

All recordings that we make from our local NBC station (WESH), Orlando,Fl, are basically not viewable because the audio out of sync by approximately 30 seconds. I have tried various devices to view the recordings and they all show the same problem. Live viewing has no problems. No other recordings t

Question

U

Thank you for clarifying. I see "International services" under "Plan features" (and I've selected my line). The International services says "included" in green and when I still cricked the arrow, a new screen pops up and says, on the top, Internation

user_u3wcp3

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6 hours ago

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chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service

My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac

Question

U

I need to speak to a human!!!

CAN SOMEONE PLEASE HELP ME!! I have been trying for about six hours to get in touch with Xfinity. I have called every number on the Internet for them. They all take me to the same freaking Robo and it gets me nowhere. I have tried through the app when I go to Xfinity Assistant it just stays in limbo

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Customer Service

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Once again, I am not getting answer to my question Please read the thread

dmckaig

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6 hours ago

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Member Benefits

What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i

Question

Thank you for reaching out to our team here. I will be happy to look into any appointment issues from here for you. Can you send me a direct message with the full name and complete address for that service? To send a direct message. • Click "Si

XfinityJohnG

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7 hours ago

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Complaint regarding appointment issue

I recently moved to NH. I had Xfinity in Maine. The tech did not come to my address as requested to install my internet. I called tech support twice, spent over 1 hour on hold and was given a next day appointment due to working from home. The now second day in a row, no one has shown for the appoint

Question

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No. Xfinity app no longer works with moto g power phone as of June 1, 2026

user_5eu2pt

replied

7 hours ago

to the conversation:

U

Xfinity app

Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.

Question

@Macuser4770 I appreciate you sending the direct message, and was able to locate that. I'll follow up with you there to continue with the account review.

XfinityJustinC

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7 hours ago

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Xumo Number buttons for Xfinity Stream App

Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,

Question

Mike7534, Hi there! Thanks for reaching out. Totally get how frustrating that is, especially when it’s only happening on one specific channel, and you’ve already tried all the right steps. Based on what you’re describing (audio out

XfinityGabriel

commented

7 hours ago

to the conversation:

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1

Audio and video not in sync viewing recorded programs on local NBC station

All recordings that we make from our local NBC station (WESH), Orlando,Fl, are basically not viewable because the audio out of sync by approximately 30 seconds. I have tried various devices to view the recordings and they all show the same problem. Live viewing has no problems. No other recordings t

Question

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Ordering remote

I need help ordering an XR11 remote

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Customer Service

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Complaint regarding appointment issue

I recently moved to NH. I had Xfinity in Maine. The tech did not come to my address as requested to install my internet. I called tech support twice, spent over 1 hour on hold and was given a next day appointment due to working from home. The now second day in a row, no one has shown for the appoint

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Customer Service

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Free Xfinity Mobile line

2 months ago I upgraded my internet package (member for over 9 years) and was offered a free mobile line for a year several times. This was promised with no charge. Activated service on old iPhone for my daughter. Now I am being charged monthly and showing a past due balance. After receiving texts a

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Plan

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@user_haao5h How are you trying to sign in? Using a browser and the webmail UI? An email client program like Thunderbird or Outlook? Something else?

Latoque

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7 hours ago

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Can't find my email [Edited]

My primary name and or password don't match? [Title edited: "Personal Information"]

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@floridadebi How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account? Have you tried here-----------

Latoque

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7 hours ago

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F

Want to change my user id and create new password

Unable to log into my email

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Thank you for reaching out to our team here. I can certainly share that feedback with the proper channels. There is an option available to get added to a no call or text option as well.

XfinityJohnG

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7 hours ago

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R

Customer promotion phone call

Received a call today promoting other Xfinity services as a "values customer", which is fine. I politely let the caller know that I am happy with my Xfinity internet but not interested in any other services at this time. They persisted, and I repeated my self. After the 3rd time I simply disconnecte

Question

Hello, user_nhboqx. You've reached the right place for help. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon

XfinityThomasA

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7 hours ago

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Xfinity Support -- Cancel my internet

Please cancel my internet at the end of this current paid-for billing cycle (6/18/26). Final and absolute. I will return my equipment at a local store on the last day of service. Thank you.

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