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@XfinityMatthew What you're saying is as a customer - we've got zero importance to your company. You could have said "We care about your concerns - we are actively negotiating - we expect and are hopeful in finding a new resolution etc". BU
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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Requesting Corporate Escalation: Urgent Debt Recall for Paid Account per Agent Agreement
I am writing to request an urgent corporate escalation regarding a past-due balance on my closed account.My account was recently assigned to Waypoint Resource Group, and they have placed a highly damaging collection mark on my credit reports. Before issuing my payment, I spoke directly with Comcast
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Sign-In and Account Management
Customer service is a joke, it's time for a new provider
After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I
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Customer Service
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Feedback Regarding Recent Changes to Autopay Discount Policies
To the Customer Feedback Team, I am writing to express my disappointment regarding the recent changes to the Xfinity autopay discount structure, specifically the removal of the discount for credit card payments and the requirement to link a bank account to receive the full incentive. While I underst
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Billing
New Construction Needs Comm lines installed
Building a house we are ready to run comm lines into the house.
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Customer Service
Once you're in you mean nothing. They called me the other day to ask how my experience was (a day after wasting hours trying to change my current plan) and flat out told me to cancel and restart because then they could help me out... Of course trying
5 yr set price doesn't seem to apply to long time customers like me
I've been with Xfinity since it was Comcast, yet I never seem to get any perks like a reduction in price for being a long time customer or 5 yrs. set price, like is currently being heavily advertised. My question is simple, Why?
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brucefon12 - Hello! Thank you so much for joining us here on the Xfinity Forumt. I completely understand how important it is to get the best performance from your internet, and we truly appreciate the opportunity to help you out.If you ever run into
Internet speed below what was promised
I've had the Performance Pro Internet Plan for years and should be getting download speeds: up to 600 Mbps. I've run the internet speed test on 2 different platforms and am only getting 70-80 Mbps! And that's connected to Ethernet which boosts the speed. What happened?
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Help with xfinity internet
Hello I'm looking for help with my xfinity internet bill
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Your Home Network
Accepted Solution
Hey there, @user_4ba3b8, thanks for reaching out through Xfinity Forums regarding your membership status. I would be happy to take a look at your account status. Can you please send us a Direct Message with your full name and your full address? To
Membership status
Hello I have been a platinum member having service with Xfinity for over 9 years. I recently signed up for the mobile service. I wanted to add another line and was told I'm now a silver member. Member since 2026. How can I fix this to get my member benefits back to Platinum? I have called and spoke
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I hope this is resolved before the hall of fame induction, preseason and regular season games including NFL RedZone.
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
Question
Accepted Solution
Membership status
Hello I have been a platinum member having service with Xfinity for over 9 years. I recently signed up for the mobile service. I wanted to add another line and was told I'm now a silver member. Member since 2026. How can I fix this to get my member benefits back to Platinum? I have called and spoke
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Customer Service
@user_k65hgo, thanks for reaching out on our Xfinity Community Forums page. I'd like to do everything I can to help tailor our service to suit your needs price and service wise. Please send a direct message including your full name and service addres
I am a Senior and my bill is over $300 - I cannot afford this please
I’m 83 yrs old widow I have been a Comcast customer for over 25 years I cannot continue to stay with Xfinity if my bill is not reduced
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Hey there, user_grswg9! Thanks for reaching out regarding how to print. Are you using a web browser or the app to print?
how to print my bill
i need to print out my bill for verification of address how do i get that or can it be sent to my email [Edited: "Personal Information"].
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"Access Denied / You don't have permission" messages are issued by the destination site, not by Comcast. It's likely the sites or their webhost/network are blocking your public Comcast IP. You can look up your IP at https://www.google.com/search?q=my
BruceW
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15 hours ago
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Getting an "Access Denied" message on many websites
Please help. I can't access certain websites, getting an "Access Denied" message or something similar. This is at the level of my WAN network since I can't access them on any device connected directly to my router. Tried the following: Clearing cache & cookies Allowing third-party cookies Different
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