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Thanks for meeting us here in our forums' community, @user_troxb1. We're sorry to hear the connection of your internet, and experience here hasn't been the best. We'll gladly take a closer look into this for you. Can you tell me if you've checked the
Comcast/Xfinity internet service is down again
Comcast/Xfinity internet service is down yet again, at my service address. Connection down time has been a disappointing experience in the recent past with Internet outages happening frequently, especially in the last month. When the network/ service is online, the connection is fast most of the tim
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Xfinity escalation support
How do you escalate a serious account issue with xfinity?? We have called customer service multiple times. We have been hung up on by several reps and disconnected when we’re transferred. We need help!!
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Customer Service
Correct. I have an IT background so I've done my due diligence in troubleshooting and I'm like 99% certain the ethernet ports got fried during the lightning storm.
Comcast NOW modem Ethernet ports fried by lightning – still no replacement after almost a month
About 4 weeks ago, a lightning storm fried the Ethernet ports on my Comcast NOW gateway. WiFi still works, but Ethernet is dead. I contacted support and they created a ticket to send a replacement. A week later I hadn't received a shipping email, so I followed up. They told me modems were out of sto
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Reps would not take no for an answer
The Xfinity chat bot told me to call 1-800-934-6489 for the status of a refund i was waiting on. When I called the only options I was given was for new service or other. When the rep picked up, I let them know want to check on the status of my refund and they proceeded to try and sell me some kind o
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Customer Service
Okay gotcha. Just to be clear, everything is fine as far as the wireless connections go? Only your hardwired connection isn't working as a result of the fried ports?
Comcast NOW modem Ethernet ports fried by lightning – still no replacement after almost a month
About 4 weeks ago, a lightning storm fried the Ethernet ports on my Comcast NOW gateway. WiFi still works, but Ethernet is dead. I contacted support and they created a ticket to send a replacement. A week later I hadn't received a shipping email, so I followed up. They told me modems were out of sto
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Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329 Giving you the business hours.
Non Delivery Report
I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w
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@XfinityDuron there is no icon in the upper right corner
Billing issue/customer service
When adding mobile service the service rep told us the easiest way to do this was to cancel old account and start new account. The old account was never canceled and we have had almost $600 removed from our bank. When dealing with customer service, one gentleman was helpful but never followed up. Se
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Thank you for letting me know @user_ovhbck. I would like to take a look at the account and see if we can get it added for you. Please send us a direct message with your full name and service address so that we can assist you further. To do so,
Unable to activate - as my new router CM MAC & MTA MAC in Xfinity database both are in use per support
Hi, I got a new router MT8733 and when trying to activate gave errors. Xfiniit support said the CM & MTA MAC are already in use. I am still checking with Motorola but interim on some research seems like this is a Xfminity problem as came across multiple issues with same thing reported by others. The
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@XfinitySeth Yes, I've tried playing around with the options but can't get it to send me a replacement. It thinks everything is fine since it sees the wireless devices are connected. Is there anything you can do on your end or what other options do
Comcast NOW modem Ethernet ports fried by lightning – still no replacement after almost a month
About 4 weeks ago, a lightning storm fried the Ethernet ports on my Comcast NOW gateway. WiFi still works, but Ethernet is dead. I contacted support and they created a ticket to send a replacement. A week later I hadn't received a shipping email, so I followed up. They told me modems were out of sto
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user_1cvhb4, hello there and thanks for joining in here. Can as I ask if you are missing the folders checking on the web or are you using the mail mobile application?
My email folders didn’t transfer to the new yahoo mail
Missing my Comcast email folders didn’t transfer
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Thank you for reaching out here. I will be happy to take a look at the options we have for your service. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In" if n
Updating Plan: Keep internet, remove mobile, add current phone, and bundle discount?
Hi, The website refuses to do what I want and I can't connect with a live agent. I have a current plan of Gig x2 internet plus a mobile line that I only added to get the deal. Now, I would like to renew my plan (and obviously get a discount, why would I pay more for the same service?). I'd like to k
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Brand New from Motorola store from Amazon storefront that redirected to a reseller.
Unable to activate - as my new router CM MAC & MTA MAC in Xfinity database both are in use per support
Hi, I got a new router MT8733 and when trying to activate gave errors. Xfiniit support said the CM & MTA MAC are already in use. I am still checking with Motorola but interim on some research seems like this is a Xfminity problem as came across multiple issues with same thing reported by others. The
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user_r8ik5g, I'm sorry to hear you need to disconnect services. I understand you are out of the country, and you don't have the option to call in directly. I'll need to bring you into a private chat and complete authentication to get the process
Cancel Service From Abroad
I need to cancel service from Abroad and cannot call US numbers anymore. I need to speak to a representative online.
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Hello @user_ovhbck thank you for reaching out. Was the device purchased second hand? Or was it purchased brand new in a sealed box?
Unable to activate - as my new router CM MAC & MTA MAC in Xfinity database both are in use per support
Hi, I got a new router MT8733 and when trying to activate gave errors. Xfiniit support said the CM & MTA MAC are already in use. I am still checking with Motorola but interim on some research seems like this is a Xfminity problem as came across multiple issues with same thing reported by others. The
Question
Updating Plan: Keep internet, remove mobile, add current phone, and bundle discount?
Hi, The website refuses to do what I want and I can't connect with a live agent. I have a current plan of Gig x2 internet plus a mobile line that I only added to get the deal. Now, I would like to renew my plan (and obviously get a discount, why would I pay more for the same service?). I'd like to k
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Customer Service
@user_w5eue7 Hello, Is there a way to post a community event with you? We used to do it, but I can't remember how. Please advise, [Edited: "Personal Information"] In the 20 years I've been here community notices have never been allowed to be po
Community Event
Hello, Is there a way to post a community event with you? We used to do it, but I can't remember how. Please advise, [Edited: "Personal Information"]
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@InternetuserPL, thank you for following up with us and the additional information! This is not the experience we want you to have, especially after replacing your Cat cable. We'll need to take a deeper dive on this issue. When you have a moment, ple
buffering on pc hardwired
I have used Xfinity for years at my other home in the SLC area, but at this new home the service has given me issues. I moved to the other side of the SLC valley, and apparently, they just put in Xfinity wiring in the neighborhood, according to neighbors. I have had the internet hooked up here for a
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@user_28303g I keep getting emails saying my email service is going to be interrupted unless you click the link below to accept the new terms. The sender address is a gobble-d-gook account. The link asks you to enter your username and p
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Scams
I keep getting emails saying my email service is going to be interrupted unless you click the link below to accept the new terms. The sender address is a gobble-d-gook account. The link asks you to enter your username and password. How will I be able to recognize the real notification to accept the
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