Xfinity Community Forum

@user_hexw85 Have you been invited to send a direct message by an official employee? Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an un

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18 hours ago

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What did I do wrong

Said I'm not allowed on site

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Hello @user_dn824z, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different

XfinityChelseaB

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18 hours ago

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Billing Conflict: Original $75 Loyalty Order Cancelled by Agent Error; Forced to Sign $110 Agreement for "Manual Override"

Hello, I am a 14-year loyal Xfinity customer in [Edited: PII], and I need help restoring a confirmed loyalty price that was lost due to agent error. The Situation: On a recent call, a loyalty agent provided a 5-year price lock for 1 Gig internet at $75/month (which would be $65 with Autopay). I rece

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@XfinityJon @user_6wksmh Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329

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18 hours ago

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Target Gift Card Scam

I had a frustrating evening last night with the Target Gift Card Scam. Mercifully I did not fall for it - but the amount of information they have from the Xfinity system is really, really concerning. Did Xfinity have a data breach? I have 2FA on my account, but this team knew my address, my account

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Funding cuts is a scam perpetrated by PBS and NPR. For decades they claimed only 5% of their funding was from the federal government (we taxpayers, you know). They said that repeatedly that they really didn’t need those funds so they could claim they

user_p9yvi8

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18 hours ago

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Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

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Please send us a direct message with your full name and the service address. We can check the existing ticket and escalate it to the higher corporate mobile team to help get this resolved for you. To send a "Direct Message" to Xfinity Support:

XfinityMatthew

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18 hours ago

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Escalation on Support team - Unable to unlock the devices after paid the bill.

Team, Does any one know the escalation matrix for Xfinity mobile ? The chat support team is not that much capable to resolve the issue on unlocking the devices. From past couple of day i chasing to get it- but team says every time we will here to help you only thing. But failed to help. As of now i

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Nope - Issue is same and wasted my payment which is $1800. I would like escalate to higher level team for resolution.

user_525fe6

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18 hours ago

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Escalation on Support team - Unable to unlock the devices after paid the bill.

Team, Does any one know the escalation matrix for Xfinity mobile ? The chat support team is not that much capable to resolve the issue on unlocking the devices. From past couple of day i chasing to get it- but team says every time we will here to help you only thing. But failed to help. As of now i

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Billing Conflict: Original $75 Loyalty Order Cancelled by Agent Error; Forced to Sign $110 Agreement for "Manual Override"

Hello, I am a 14-year loyal Xfinity customer in [Edited: PII], and I need help restoring a confirmed loyalty price that was lost due to agent error. The Situation: On a recent call, a loyalty agent provided a 5-year price lock for 1 Gig internet at $75/month (which would be $65 with Autopay). I rece

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Billing

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@szmad I have a Netgear CM2050V. We got run through the ringer waiting to get next gen upload speeds. It was briefly approved for a couple months, then pulled off the approved list and we all got our firmware downgraded because some people we

zandor60657

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18 hours ago

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Xfinity says my modem is too slow for my maximum service speed -- are they right?

I have an Arris surfboard SVG2482ac, from about 2020. I use it with Xfinity/Comcast Cable. I recently upgraded my Xfinity from 500 Mbps to 1000 Mbps. After doing this, Xfinity sent me an e-mail saying that they checked my modem and determined that it cannot support the maximum new speed of 1000 Mbps

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outage

So, outages multiple times a day, every single day, up to 20 minutes at a time here in Colorado Springs. Xfinity straight up lied to us, offering Xfinity plus for free, went to store to collect said equipment, got pretty much lol’d at, and went home to more outages. Xfinity is the absolute worst isp

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Your Home Network

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Moved to Customer Service as this has nothing to do with Accessibility/disability.

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18 hours ago

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Legacy Tablo ports forwarding

Been asked, but asking again since this seems simple and was not an issue under ATT I would have stayed with ATT but pricing is horrible, and only supported a failing DSL infrastructure in my area Tablo external access uses 2 port forwards with a different public port mapped to a private port Xfinit

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user_rzlqad thank you for using the Xfinity Community Forums page to reach out. I am happy to assist you with your extension options for payment. First and foremost, can you send over a direct message with your full name and complete service address

XfinityMarcus

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18 hours ago

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Payment

I need to see my extended payment option

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Hello jimt601, Thanks for leaving a post. Sorry to hear about the connection drops that have been continuing to occur. We can certainly help arrange for a modem swap if we believe that is the issue causing the drops but would want to check a few thin

XfinityMatthew

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18 hours ago

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router has been losing internet conection

My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless.

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Payment

I need to see my extended payment option

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Customer Service

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Hello user_ufb8oi We appreciate you reaching out and confirming that you have deleted and restarted the app already. Based on the steps provided in the link below it does recommend rebooting the modem if having trouble with the activation as well as

XfinityMatthew

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18 hours ago

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Xfinity app not connecting my WiFi extender

I have been trying to activate my Xfi pod following the steps on the app. I click on “activate xfi pods” and then “get started” and then it takes me to a page that says “let’s try that again. Sorry we ran into a problem. Please try again or go back to the previous screen.” Trying again gets the same

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@user_nsvy6a, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mes

XfinityChelseaB

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18 hours ago

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Angel app

When are you going to add the Angel app? I don’t want to buy another device, my tv is too old to cast it from my computer. I want to watch it on my 65” TV. I thought Xfinity was the best, before I got it, that is. Streaming loses sound, has to be reset all the time. If I have to buy a new device lik

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Bryweslyn9 thank you for using the Xfinity Community Forums page to reach out today regarding your billing discrepancy. I am happy to review your account to get a better understanding of these charges. Please send over a direct message with your full

XfinityMarcus

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18 hours ago

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Billed for canceled StreamSaver - still not resolved

Hi, I was charged for StreamSaver even though I had it canceled through chat a couple of months ago. I have screenshots confirming that conversation, yet I’ve continued being billed, and my base service rate has nearly doubled. I contacted chat support again today and was told the only option was a

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user_0sllbj There isn't currently an information on a planned release to support passkeys at this time. We do appreciate the feedback that this is a security feature you are looking for we will make sure to pass this along and maybe it will be a

XfinityAmandaB

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19 hours ago

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When will xfinity enable passkeys?

Reqest xfinity add the capability to login via passkeys. This is a much more secure login method, and my primary email account is one of the most crucial resources I need to protect. Note that when you add passkey capability, you need to allow for multiple passkeys for the account (each person in th

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What about the angel app?

user_nsvy6a

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19 hours ago

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Angel app

When are you going to add the Angel app? I don’t want to buy another device, my tv is too old to cast it from my computer. I want to watch it on my 65” TV. I thought Xfinity was the best, before I got it, that is. Streaming loses sound, has to be reset all the time. If I have to buy a new device lik

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Billed for canceled StreamSaver - still not resolved

Hi, I was charged for StreamSaver even though I had it canceled through chat a couple of months ago. I have screenshots confirming that conversation, yet I’ve continued being billed, and my base service rate has nearly doubled. I contacted chat support again today and was told the only option was a

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Billing

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It happens when we stream any app or when we use the dvr, playing a recording. Very annoying.

user_nsvy6a

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19 hours ago

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Angel app

When are you going to add the Angel app? I don’t want to buy another device, my tv is too old to cast it from my computer. I want to watch it on my 65” TV. I thought Xfinity was the best, before I got it, that is. Streaming loses sound, has to be reset all the time. If I have to buy a new device lik

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