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Outside pedastool
There is a pedastool on my property that has had a tree growing into it. I have asked for it to be cut down as it is pushing the top of the pedastool off exposing all the cables connected to all the customers houses. I had to cut it down because of no response. Now therr is a root that is half way u
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Customer Service
General mgr
Looking for the name if the general manager at the Timonium MD store
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Customer Service
Lawn aeration company cut my exterior internet line, need a technician to repair it
Lawn aeration company cut my exterior internet line, need a technician to repair it. No issues with service until this afternoon after our yard was serviced for the fall. Same issue we had in the past. Thank you for the assistance.
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Customer Service
Thank you so much for getting back to us, @user_lknvkb! Wow! Getting your appointment moved up by ten days is incredible, and I'm glad the technician was able to take good care of you today. I would love to pass along your feedback to our technical o
Complete Internet Outage — Request Executive Customer Relations Escalation
We have a complete loss of Xfinity internet service. I have completed the automated troubleshooting multiple times and power-cycled the gateway. It continues flashing green/yellow and cannot establish service. Xfinity's system confirmed that there are problems with my service, but the earliest techn
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Need formal review of account setup error and disconnection
My current Xfinity account was created without an email address attached, and I did not receive billing notices by email or mail. Xfinity support has now documented this as an account setup oversight that affected billing notices and contributed to my disconnection. I am trying to get this formally
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Customer Service
Hi there @user_7xru02 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below. How to Send Us a Direct Message: 1. Click "Sign In" if nec
Need a tech visit [Edited]
I need to make an appointment to set up a cable box and a remote with a technician [Title Edited: "Personal Information”]
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Trying to Port Home Phone # to Comcast Home Phone
I have TV from 2008. I added Internet 09/14/2026 which is fine. I also ported my ATT VOIP home phone number to Comcast Home VOIP phone 09/14/26. My ATT phone is still working, but my port has not been completed.
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Home Phone Service & Equipment
Hello @Rscall Thanks for reaching out. Sorry to hear about all the service drops. That is certainly a concern we want to get addressed for you. We will want to run a few tests but most likely will need to get someone back out to see what else at the
Intermittent connectivity
We have both Internet and phone service, the phone service drops several times a day and the Internet is just as bad. Service tech was out last week and changed out the drop which was full of water. Service continues to be unstable and the modems has over 1200 resets registered with over 800 in the
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@user_6b368e Thanks for reaching back out to us, we did send you a message 15 days ago (9/17/26) to send us a direct message so we could look further into this. If you need further assistance, please send us a direct message including your fi
Executive Escalation – Xfinity Mobile Promotion Not Honored
I am requesting Executive Customer Relations review of an unresolved Xfinity Mobile billing dispute. I was offered one Unlimited Xfinity Mobile line for one year at no extra cost as part of my Xfinity Internet plan, and I received multiple written emails from Xfinity confirming that benefit. During
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Xfinity Rewards Member Favorite All Gone
Every Thursday there are new member rewards and every Thursday one or more of them are marked “Member Favorite-All Gone”. This week it’s Nightmare on Elm Street to own, all gone. I’ve even tried looking at 12:01am on a Thursday and still see this. What’s the point of offering rewards that can’t be r
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Customer Service
Hi there and welcome to Comcast @user_bj7v87. If you still need assistance our expert @EG, provided some great links on how to manage your Wi-Fi name and password.
need wifi assistance
I've tried entering my wifi but it's not picking up so I would like to reset my name & password to my wifi Title - [Edited: Personal Information]
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Bury line order
I need an underground drop bury work order opened, not another technician. Four technician have already come ..wasting my time and theirs. We need cable buried from across the street to our house before we can move forward. A permit was requested and received by xfinity a week ago. Please check the
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Getting Started
Hi @user_zdmupt,Thank you for making us aware of this issue. It sounds like you have been doing a lot of leg work that should have been removed from the equation long ago. You've come to the right place for help. Rest assured we will get this resolve
Mobile account serious issue
Last year my mobile account experienced a fraudulent charge for a iPhone 16pro max. I contacted Xfinity immediately and they caught phone in transit. The phone was then delivered back to the Xfinity warehouse,it was never delivered! and yet Xfinity has added the iPhone 16pro max to my statement EVER
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service person to home
Television Not Working [Edited]
Television not working . I have unplug the cable several times does not effect on the problem [Title Edited: "Personal Information"]
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Picture —very light ; sound not present !
Television Not Working [Edited]
Television not working . I have unplug the cable several times does not effect on the problem [Title Edited: "Personal Information"]
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Picture — very light —no sound
Television Not Working [Edited]
Television not working . I have unplug the cable several times does not effect on the problem [Title Edited: "Personal Information"]
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Community Best Answer
Update: We made an appointment for an Xfinity service visit. Earliest was October 12, which would have meant 12 days without Internet service. I took the offer to get on the waitlist and we were very fortunate to get a new appointment today, 10 days
Complete Internet Outage — Request Executive Customer Relations Escalation
We have a complete loss of Xfinity internet service. I have completed the automated troubleshooting multiple times and power-cycled the gateway. It continues flashing green/yellow and cannot establish service. Xfinity's system confirmed that there are problems with my service, but the earliest techn
Question
Yes I am going through my Xfinity account like I have been doing for years
Question about billing
Why are there 2 charges for Netflix TV & Streaming Netflix Standard $11.00/mo Change of Service $0.00/mo Disney+, Hulu Bundle Premium $7.00/mo StreamSaver™ bundle $22.00/mo Remote Tax $0.40/mo Converter Tax $13.60/mo Included with plan DVR Service B1 Broadcast TV Fee
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@user_onn1qy Thanks for reaching out to us. Once you do the Yahoo migration, there's no way to bring it back to Xfinity, so if you have any issues with your email, you need to reach out to Yahoo directly
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yahoo mail to xfinity mail
I transferred over my emails from xfinity to yahoo, and they are all screwed up. Want to revert back for now to xfinity. [Edited - new post created]
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