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Hello, @Gryzzlibaer Thanks for reaching out to us on the forums! We can assist with your Pixel 9 Pro RCS issue. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Commun
RCS 3000 Error
Like many others I am receiving the RCS Connecting/Setting up hang-up on Google. I've tried absolutely everything I could from these forums as well as Google Support. This was working until about 7 days ago, and now I am unable to receive group messages that had RCS originally enabled. I have a Pixe
Question
Greetings, @user_g9n1fa! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your suppor
discontinue my service
My name is [Edited: "Personal Information"]. I live at [Edited: "Personal Information"]. Effective June 21st, 2026, I will like to discontinue my service because I am moving abroad. I have called multiple times and kept on hold and eventually disconnected. Please help.
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user_zhu9ee Thank you for reaching out! You may want to check with the collections' agency that contacted you to verify the debt. There are a lot of bad actors out there that pose as Xfinity/Comcast or other agencies that use phishing tactics to
Sent to Collections
I received a text this morning that my account has been placed for collections. I haven’t been a customer with Xfinity for over two years and cancelled my account in store. I was told by the agent that my account is all set and I wont be charged. I removed the Xfinity app from my phone and haven’t r
Question
Ok I can do that. Thank you so much for your help.
New box without cable input
I received updated boxes; however they don’t have a cable input. My internet is too slow and now my tv is lagging. Can I get updated boxes with a cable input?
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user_nsjjk6 We don't have a list of store number for any remote agent to locate a number to a store sorry. The only ones who would have a number to a specific store are the agents working there if they have one at all. If the agent was working on a t
Need phone number - follow up with store employee working on transfer (live person)
I need to get in touch with the person who was working on a transfer for me. I'm moving from ATT to Xfinity Mobile and need to give him some information so we can complete the transfer. I CANNOT FIND a local number and your 800 number is running me in circles and I cannot get to a live person. Pleas
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Toolman57 Just to check the basics, when replacing the modem, was the phone line connected in the same port on the back of the modem? Do you have a dial tone at all, or is it an issue with not being able to make or receive calls, or both?
Service
Tv keeps going out . On 5/6/26 Xfinity sent us a notice about a service interruption. Ever since then we have been having tv problems.. not connected to internet or while watching TV it disconnects.
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Certainly, @user_d6q721! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. &nbs
New box without cable input
I received updated boxes; however they don’t have a cable input. My internet is too slow and now my tv is lagging. Can I get updated boxes with a cable input?
Question
Sent to Collections
I received a text this morning that my account has been placed for collections. I haven’t been a customer with Xfinity for over two years and cancelled my account in store. I was told by the agent that my account is all set and I wont be charged. I removed the Xfinity app from my phone and haven’t r
Question
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Billing
Need phone number - follow up with store employee working on transfer (live person)
I need to get in touch with the person who was working on a transfer for me. I'm moving from ATT to Xfinity Mobile and need to give him some information so we can complete the transfer. I CANNOT FIND a local number and your 800 number is running me in circles and I cannot get to a live person. Pleas
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Customer Service
user_zsoo65 Honestly wish we had more options to provide a specific timeline. Rest assured, our field teams that are working on these situations always are very diligent to minimize downtime as much as possible.
Garfield Ridge outage
My home internet has been out since the storms last thursday night. I understand these repairs take time but we havent had a decent update from Xfinity in three days. We work from home and have no options for internet services as the local Xfinity hotspots are also down. Life is scheduled nowadays a
Question
@XfinityJamesC will you send me new boxes with cable inputs? I’ll send back the other boxes. Thank you
New box without cable input
I received updated boxes; however they don’t have a cable input. My internet is too slow and now my tv is lagging. Can I get updated boxes with a cable input?
Question
Greetings @user_wm0nig, thanks for taking the time to share some of your findings with us. There are some standard steps that we must take before dispatching a technician, but we can certainly get to that step. Our team also has the ability to review
Technician appointment
I am requesting an in-home technician visit for intermittent internet degradation and possible DOCSIS/coax signal impairment. I am on the 1.2 Gbps plan. My Xfinity gateway is in bridge mode and hard-wired to an Eero 6+ primary node. I am testing over time and consistently when about six feet from th
Question
discontinue my service
My name is [Edited: "Personal Information"]. I live at [Edited: "Personal Information"]. Effective June 21st, 2026, I will like to discontinue my service because I am moving abroad. I have called multiple times and kept on hold and eventually disconnected. Please help.
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Customer Service
@Storm32301 Hello and thank you for reaching out via our Xfinity Community Forums. Are you getting any sort of error message with that screen?
Home security App
Our home security app isn't working on our Samsung S25 Ultra and S26 Ultra while we're traveling in Mexico! We've reinstalled it, but it's still the only app acting up. Customer service has been unhelpful for two days now. 😩 #Travel #TechSupport #AppTrouble
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@XfinityVianney what I need is for you to tell me that I will have service by a certain date.
Garfield Ridge outage
My home internet has been out since the storms last thursday night. I understand these repairs take time but we havent had a decent update from Xfinity in three days. We work from home and have no options for internet services as the local Xfinity hotspots are also down. Life is scheduled nowadays a
Question
Greetings, @user_d6q721! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new cable boxes, but you have defin
New box without cable input
I received updated boxes; however they don’t have a cable input. My internet is too slow and now my tv is lagging. Can I get updated boxes with a cable input?
Question
Yep. In addition to charging me $40/month more than they advertise my service should cost, even after I called them on it months ago and they promised to stop overcharging me, Xfinity is now forcing me to take unpaid time off of work. They will say "
Complaint
Planned maintenance that causes an outage of more than three hours should not be done during business hours. Every other company schedules planned maintenance overnight or on weekends, when usage is lower. Xfinity needs to understand the type of service it provides. Whether you like it or not, the w
Question
user_xkclt5 Thank you for letting us know that your speeds are still not up to par after updating the boot file for your modem. Please send us a direct message with your full name and complete service address to “Xfinity Support” so we ca
Modem provisioning issue and speed mismatch
ever since i upgraded my plan to the highest tier i have been noticing issues and it seems like customer service and the techs don't really understand. When i upgraded the website showed symmetrical speeds of 2000Mbps then after i upgraded i was sent the attached summary, which clearly states those
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user_61ztqz Thanks for reaching out to us about a cable line that needs buried. We certainly don't want that exposed for so long, and be in such a bad spot for you. You have come to the right place to get a work order request in to have it put underg
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Cable burial
Cable has not been buried in a year+. Talks to support have gone nowhere. the cable run is across two driveways and is a safety hazard.
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