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Send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we c
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
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Xfinity not taking action on an unauthorized port-out for 5 days
My line was ported out on Sunday 11/29, without my consent, even after Customer service assured me that number lock was active and no port was possible. I filed the port fraud alert when I got the email notice. It turns out front-line service did not file the appropriate kind of ticket until 12/3, a
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Plan
@XfinityPaula UPDATE: Cleared storage per link and performed system refresh (unplugged everything for 5 minutes). Spoke Prime Video into X1 remote, Prime Video blue screen opens and quickly switches to the page of "Who's Watching". Pressed "Me" and
Prime Video not launching with Xfinity app
Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I
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I am unable to send direct message
Need Upper Management to Deal with Support Team
At 11:30 today I called 1(985) 771-3029 number, I spoke to someone on the other line to have my internet speed and bill adjusted. The person on the other line stated that they can provide a 5 year discount but I need to pay $1400 to get the 5 year discount or our service would be canceled for 3 week
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restarting did not help either, how do I DM you?
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
Accepted Solution
Hello tanalai thank you so much for taking the time to reach out here via our Xfinity Forums. We'd be happy to assist in making any account changes as you transition to that new provider. Please send a direct message by clicking the chat icon
Please help me cancel my service
I'm a California resident and would like to cancel my internet service. I have already switched to a new provider. According to California law AB 2863, I should be able to do this online "Click-to-cancel" - just as easily as it was to sign up for the service originally. Please help.
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Darn echoes........... @user_143hmu Did any of those tips from the link I posted apply ?
Service keeps disconnecting from time to time
My Xfinity service keeps disconnecting intermittently, and this issue has been happening since the day my service was installed. I’ve tried all the available troubleshooting steps on my end, but the problem persists. I don’t believe I can resolve this myself.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Please help me cancel my service
I'm a California resident and would like to cancel my internet service. I have already switched to a new provider. According to California law AB 2863, I should be able to do this online "Click-to-cancel" - just as easily as it was to sign up for the service originally. Please help.
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Many people do that and are very happy with the performance and available features of a third-party router. Personally, I would not spend the money to rent a gateway from them that's going to only be used as a plain vanilla cable modem. I would purch
Weak Router
I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes
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user_75q6k7 Did you try to restart the device you are using to try and send us a DM?
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
@user_t08jh0 Thank you for making us aware of the experience you had over the phone. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support&rdqu
Need Upper Management to Deal with Support Team
At 11:30 today I called 1(985) 771-3029 number, I spoke to someone on the other line to have my internet speed and bill adjusted. The person on the other line stated that they can provide a 5 year discount but I need to pay $1400 to get the 5 year discount or our service would be canceled for 3 week
Question
Xfinity app freezes after comerical
While using Xfinity app on Samsung TV when a commercial ends it does not go back to the program. It happens mostly on Fox News. Message states trying to reconnect. My neighbors have the same trouble with Xfinity app. As a group we are looking at dropping Xfinity TV and going with another streaming s
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Xfinity Stream App
I don't know if this is helpful, but I've had the same issue for some time. It's beyond words frustrating. Here's my "work around". When I click on "View" to see an attachment it opens a dark screen with the message "An error occurred while loading t
opening attachments in email
For the past 3 days I am not able to open attachments included in my email, I have to download each one. Is there some way to change this back to how it used to be?
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Need Upper Management to Deal with Support Team
At 11:30 today I called 1(985) 771-3029 number, I spoke to someone on the other line to have my internet speed and bill adjusted. The person on the other line stated that they can provide a 5 year discount but I need to pay $1400 to get the 5 year discount or our service would be canceled for 3 week
Question
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Customer Service
I did, no change, still spinning
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
@verodurr @XfinityRay Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publ
Request for Direct Forum Access — DOCSIS 3.1 OFDM impairment (Arris SB8200)
I’m having DOCSIS 3.1 OFDM impairment that needs line tech support. I cannot access the Direct Forum (404 error). Please escalate my thread and allow Direct Support access.
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user_28aebf Sounds like a plan! Please keep us posted with your results so we can make sure this is resolved.
Prime Video not launching with Xfinity app
Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I
Question
Accepted Solution
@user_qi02no @XfinityChelseaB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
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Upgraded to new Xfinity WiFi gateway with free equipment upgrade offer. After install, my upload speed is less than 20 mbps.
Hello, yesterday I installed the new Xfinity WiFi gateway using the Xfinity app for new equipment. Everything works fine except for the upload speeds. It now gets only about 20 mbps . My plan is the Superfast plan, 800mbps down and 150 Mbps up. Can you check if the modem speeds are correctly provisi
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