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L_And_B_81 - Hello! Thank you for choosing Xfinity and joining us here on the Forums. We understand how important it is to get the most out of your Xfinity Internet service, and we'd be happy to help troubleshoot your upload speed concerns.A gre
Upload Speeds maxed at 41mbps
I know this has been discussed many many times, but I'm bringing this up once again as I'm about to move to another provider. I'm using a Hitron Coda56 modem and have been capped at 41mbps upload on a 1100mbps plan. This is becoming really frustrating as my security cameras need a good upload bandwi
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I've been with Xfinity since 2019 Xfinity tv Internet and Xfinity Mobile and I'm currently looking into other options such as DirecTV because I know they now offer WiFi also. Hopefully Xfinity can reach an agreement with the NFL soon because they wi
Nfl Network missing
I'd like to know if we're not going to have the NFL Network and NFL RedZone any longer, is there going to be some sort of rebate or some money taking off of our huge bill that we get through Xfinity. One of the main reasons I got the sports package was because of the NFL Network and to be quite hone
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If you are redeeming Peacock as a Diamond or Platinum Xfinity Rewards customer. You must first redeem your Peacock reward offer: What is Xfinity membership? Then follow this link to activate Peacock: Activate Peacock Premium from an Xfinity or NOW pr
Peacock Activation Not Working
Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no
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Relocation Of Utilites To New Pole - Way Over Do
Who should we contact directly regarding this issue? My mother has had her new utility pole for almost 2 years, and Xfinity has not transferred its utilities to it. My mother currently has two poles in her yard, and it looks terrible. Please advise who needs to be contacted.
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Customer Service
Who should we contact directly regarding this issue? My mother has had her new utility pole for almost 2 years, and Xfinity has not transferred its utilities to it. My mother currently has two poles in her yard, and they look terrible. &n
Utility line relocation to new pole
I work for a construction company and we are moving a utility pole and I need Xfinity lines transferred. Who can I contact to begin working on this issue? I do not see an application anywhere. Please advise.
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Cancel service
Need to cancel my service ASAP. Called a few weeks ago and was told it would be taken care of, but I just got billed for next months payment (August 13) and am extremely frustrated. No one has been at the property for about a months and the router has been unplugged. Need this cancelled immediately
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Customer Service
RBERRYVT Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service ad
New phone line with Xfinity
They were porting my number in from At&T. On phone for over an hour. 3-way call with AT&T and your rep. AT&T unlocked phone and we setup the pin numbers. Your rep gave me a temp number and said it would be a few minutes, and it would port over. After restart and it will be fine. Phone now has no ser
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Refund for monthly payment and returning router
I have tried navigating the AI assistant and calls, which have been incredibly frustrating and unhelpful. I have a couple issues and questions that I need answered. First, I accidentally paid for an additional month of NOW wifi at my apartment, which I am moving out of. I was wondering if I could ge
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Customer Service
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
cancel tv service only
Hi i would like to cancel my tv service and home phone and keep my internet. How do i do this?
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Hi @skintime. Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it's no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast
NFL Network and RedZone
What is going on with NFL Network and Red Zone? Says on google that is was restored in June but I still don't have it. What is going on? Please respond
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Suddenly unpaired with tv
Suddenly unpaired with tv. Tried all your instructions. Won’t work
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Flex
Latoya called me again today and left a voicemail. She again did not leave a phone number for me to return her call. If I call the phone number she called me from I get routed to customer service and they are unable to transfer me to her. She emailed
Internet essentials service disruption and inconvenient
I am an Internet Essentials customer. Xfinity messed up my order and shipped me a cable instead of a modem. I spent 3.5 hours on the phone today being lied to, passed around, and insulted by the Loyalty Team. Standard shipping is being waived, but I am requesting a $50 Inconvenience and Service Dela
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For your iPhone or iPad, enter your email address then enter an incorrect password. The next screen that pops up should give you a choice between imap and pop 3. That is where you enter your correct information, but for imap, your account name is yo
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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Consistent Outages for the past 3 weeks
Every single day between 2 and 5 PM our network drops and comes back up after 5 or 10 minutes. It happens at minimum 3-5 times but have experienced longer. Xfinity app always says "Unexpected network damage" or something along those lines. I don't understand why its still happening if they are worki
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Your Home Network
@user_p4ei2n, Thank you for the clarification, I appreciate it! Please check out: Troubleshooting Xfinity Email and let us know if that helps.
Suddenly lost access to email
About 10 days ago, I lost access to my email. I use Outlook Classic on my HP laptop running Windows 11. When I log in, I get the error me Invalid account address or passwo I can sign into Xfinity with my username and password, and I've set these in Outl I can read email in the web interface, but I'v
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Solved: Stuck in Activate voice control menu but can’t select anything
Was setting up new tv/cable box/remote for MIL and had this issue. this page was helpful: https://www.xfinity.com/support/articles/programming-your-xfinity-remote I had the XR15 remote. And followed these steps: XR15 Voice Remote (no Setup button, but has number buttons) Press and hold the A (triang
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Channels and Programming
It's actually both situations: I cannot get mail via Outlook, and mail that I see in the Xfinity web interface is prior to July 17--the day this all started.
Suddenly lost access to email
About 10 days ago, I lost access to my email. I use Outlook Classic on my HP laptop running Windows 11. When I log in, I get the error me Invalid account address or passwo I can sign into Xfinity with my username and password, and I've set these in Outl I can read email in the web interface, but I'v
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Hey there, @user_y74r8b, thanks for reaching out through Xfinity Forums regarding your trade-in. We would be happy to help with ensuring your trade-in credit was applied. Can you please send us a Direct Message with your full name and your full addre
Trade in
I have been with XM for many years, and this experience has been completely unacceptable. I received a trade-in offer of $600 for my iPhone 13, to be applied as a 36-month credit toward an iPhone 15 upgrade. I accepted the offer and mailed in my old phone as instructed. USPS tracking confirms delive
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user_9kofmf Hello, are you still having issues with your ESPN application?
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ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
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