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You can try checking if the settings are available in the admin tool. But you will need to allow access to the tool first in the app. Steps to take can be found here: https://www.xfinity.com/support/articles/admin-tool-access Once you log in to the
Cannot split bands
I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new
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When should I expect a response? It's been 2 hours. I thought this was supposed to be a live session?
Lots of trouble with xfinity assistant chats in trying to get Peacock as a Diamond Rewards member
Problem I'm trying to get Peacock through the rewards since I'm a Diamond rewards member. When I click on the "Get Peacock Premium at no extra cost" link, it tells me that it's already been claimed and I can go " Go to Activate Peacock. (embed: https://www.xfinity.com/activate-peacock). peacocktv.co
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With the wifi extender unplugged / off, I unplugged the modem for 60 seconds, plugged back in...while that was happening I logged out of the Xfinity app, deleted it, and then re-downloaded the app. That didn't work - still no "split bands" option.
Cannot split bands
I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new
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Way to go, you wore me down. There is no “Xfinity support “, I give up. You know my name and my address. You send me a bill every month. you can’t answer a simple question. “Why did my bill go up $2 without any notification “ thank you for you
Bill increase
My bill increased by $2. It would be nice if there would be an explanation when a person’s bill increases. I have spent way too much time trying to figure out why my bill increased. The AI chat bot is pretty much worthless. I only have internet . My bill increased from $78.90 to $80.90 with no expla
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Double charged and WiFi not working
I was charged on January 22nd and again on January 26th. I got an email today stating that I need to renew my pass because it’s expired. My WiFi hasn’t been working for the past three days
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Customer Service
new cable remote
Our remote isn't working the way it should. I've changed batteries with no success. I've also unpaired and paired again with no change. I think we need a new remote
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Customer Service
We'll be more than happy to help place an order for a back-up battery @user_hx2oxj. Please send our team a direct message to get started.
backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
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Technician problems
I was scheduled for an appointment on the 26th. The technician came, looked at the pole for a couple minutes, tried to get his latter to lock, he didn't know how to work it, then said he couldn't do anything and left. No one gave me a call back, nothing. I finally call myself and was told they can't
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Customer Service
user_rbzeq7 While our team wouldn't be able to process a payment, we can definitely take a look at the account to see how else we can help. Please send us a direct message with your full name, name on the account (if different), and service address,
Shut off - payment website not loading?!
I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n
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The banner showed up yesterday. Admin can close this
Free Peacock Premium with Platinum Rewards Status
I logged into my https://customer.xfinity.com/membership page. I don't see any Free Peacock banner under my rewards
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Hey we've all been there before so no worries hahah! I'm just glad that's the case and the voice control is working for you 🙌 Was there anything else you want us to tackle or answer for you?
Voice Control pairing not working.
I just got a new XI6 box and a remote. It all worked for a few days and now the voice control does not work. I tried the resetting and the three digit code of 981 to no avail. I can pair the remote to my TV and my receiver, but it does not allow me to get voice control. I can control channels and ev
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If I am in contract, when does it end?
Do I have an existing contract? If so, when does it end?
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Plan
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Promotion expired
My promotion expired and bill went from $55 to $79. Been a customer for 10 + years. Looking for retention offers to stay competitive with other providers in my area.
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Concern moved here to the Xfinity App help section for assistance.
Useless App, Useless Troublehooting
All your app wants to do is upsell EVERYWHERE. You have dig around to find Troubleshoot and that always says there is not trouble in your area. Your app freezes up when there are problems like intermittent non-response and glacial response. Your app should switch to using the cell connection when th
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Promotion expired
My promotion expired and bill went from $55 to $79. Been a customer for 10 + years. Looking for retention offers to stay competitive with other providers in my area.
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Billing
Can access Yahoo mail online but when Yahoo is installed on Apple Mail, the Mail app does not "connect" with the Yahoo server. Does https://discussions.apple.com/thread/256171398?answerId=261762116022#261762116022 help?
Need help setting up Apple Mail after Xfinity-Yahoo switch
Can access Yahoo mail online but when Yahoo is installed on Apple Mail, the Mail app does not "connect" with the Yahoo server.
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I have already reached out to make you aware of the Xfinity store Located at 2830 NW Federal Hwy, Stuart, FL. 34994 removed my insurance during an upgrade. I have been a loyal customer of Xfinity for 4 yrs. We have always had xfinity mobile care on a
user_br43xu
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Unauthorized removal of Xfinity mobile Care Insurance
My husband and I have been loyal customers for 5 yrs and have always maintained Xfinity mobile care with our phones. We also have Xfinity cable, internet and home security cameras. During my device upgrade for [Edited: "Personal Information"] which was paid in full, the representative failed to tran
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