Xfinity Community Forum

Don’t cut other isps coax cable

Hi, I’m getting Xfinity internet this Friday, I was wondering. I already have an isp but I’m keeping my orginal isp and just getting Xfinity for my self I was wondering if you guys could be careful and not cut the other isp coax cable thanks

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Customer Service

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Cannot Activate Peacock Premium

I have tried multiple times to activate my free Peacock Premium Service. It shows up on the Streaming Service activation page but I get an error message saying please try later. This has been going on for months.

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X1

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Thank you very much for reaching out here. If you are still running into issue with that purchased content I will be happy to look further into that from here for you. Have you attempted to uninstall and reinstall that app to see if that resolves tha

XfinityJohnG

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12 hours ago

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XFinity Stream app issues on Roku

We have two devices that use Roku. The Xfinity Stream app is installed on both. I purchased all seasons of a Disney show several years ago. A few days ago, we are only allowed to view the last season using the Xfinity app on Roku. The first season does not display at all. Using the app on my LG tv w

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Thank you I have sent a direct message.

user_7bk3ni

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12 hours ago

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Not receiving messages from one person

I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive

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Hello @user_ckxuty Thank you for taking the time to reach out to us here on Forums. Here is how you can manage your peacock subscription https://www.xfinity.com/support/articles/peacock-manage-subscription Please let me know if this helps!

XfinityKam

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12 hours ago

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I want to cancel peacock

How do I cancel peacock

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Thank you @user_7bk3ni I was primarily interested in your email. As long as the sender has been confirming he is sending them to your address correctly, we'll want to take a look at this to confirm everything is working as expected for you, and I ap

XfinityCliff

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12 hours ago

to the conversation:

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Not receiving messages from one person

I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive

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Is there a way for me to email you directly or to speak with you? I am a Comcast customer and really need this resolved as soon as possible.

user_7bk3ni

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12 hours ago

to the conversation:

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U

Not receiving messages from one person

I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive

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When it comes to certain personal information, we are not able to obtain it through this forum for customer security.

XfinityJon

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12 hours ago

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I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive

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Ok @user_7bk3ni, now we have a better understanding of how you are supposed to be receiving these emails. Without specifying your exact email addresses, can you tell me if the email these messages are being sent to you on is one provided by Xfinity

XfinityCliff

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13 hours ago

to the conversation:

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Not receiving messages from one person

I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive

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I also need a Psim or physical sim, I need it mailed to me right away I have two esims and did have two phones but one broke and the other will take two sims but one has to be a psim. Im in Alaska working on a boat and of course there aren't any xfin

user_ty2ihu

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13 hours ago

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Physical SIM card

My device with Xfinity currently has an eSIM, but I would prefer a physical SIM card. How can I arrange for one to be mailed to me?

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It is through email. I get other emails and other people he is copying on the email receive the emails, but I get nothing. It’s as if he is cut off from me completely.m

user_7bk3ni

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13 hours ago

to the conversation:

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Not receiving messages from one person

I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive

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Slow internet unless I am connected via a VPN

I'm seeing really slow speeds and looking for some support. I just noticed recently my download speeds are anywhere between 10-90 Mbps. However when I'm on a VPN connection I get my full speed. Am I being throttled or is my network connection not being routed correctly? I called the other day but ha

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Your Home Network

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Hello @user_7bk3ni and thank you for reaching out via our Xfinity Community forums.In order for us to have a better understanding of your difficulties, it would be helpful if you could provide some additional information. You state you are not

XfinityCliff

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13 hours ago

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Not receiving messages from one person

I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive

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Thnak you for reaching out here. If the link that @Again shared did not work, we will be happy to assist you from here. Have you gone through the migration over to Yahoo? Are you attempting to access your email through your Xfinity app?

XfinityJohnG

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13 hours ago

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email

Trying to get on my email page what is going on?

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Not receiving messages from one person

I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive

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Customer Service

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