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Same for me. It is now working again. What a relief!
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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They don’t do anything right
We have had Comcast for three weeks now. On July 12th they were supposed to be at the house between 1-3. I had family plans at 6pm. At 3, no one had shown up and no one had called to let us know what was happening. So I called them. They told me the tech was running late and would call in about an h
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Customer Service
So my story on this is mostly the same as others: Before Xfinity gave me the ESPN Unlimited offer email and to activate it which occurred in April of 2026 ,I already had a ESPN Plus subscription which was to run from July 2025 to July 2026. ESPN Pl
ESPN unlimited not working despite xfinity say app saying active
Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com
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I’ve spent an equal amount of wasted time trying to hold Disney+ accountable. No progress. They offered to switch me to ad-free for one month. That has helped, but the app still runs very slow and freezes.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Good evening @user_kpzut7! Appreciate you for taking the time to reach out on our Community Forum! Thank you for bringing Xfinity with you to your new home!❤️ We can definitely understand how frustrating it is to be unable to enjoy the Peacock subscr
Unable to Start peacock subscription
I had an Xfinity account in my old apartment that came with a free peacock subscription for a year. The year finished and I moved. In my new apartment, I started a new Xfinity plan that also came with a peacock subscription. When I try to link my account, I get this error “Your Xfinity account is al
Question
Ugh, here we go again. Every agent responds without reading anything above. I have been communicating with the corporate customer service weekly. They know it’s an issue and have no solution as it’s a Disney+ app problem. Plan seems to be to offer t
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@gray517, thanks for taking the time to post on our Xfinity Community Forums page. The Boost a Device feature allows you to prioritize a specific device on your home Wi-Fi network for a better connection, especially during high usage times. You may h
iPhone not showing mobile boost after upgrading plan and adding a line
I upgraded my Xfinity mobile plan to mobile plus and added a line & new phone 17 pro for hubby, now my iPhone 13 no longer shows the Xfinity mobile boost only his does, Xfinity mobile & Xfinity internet both said they cannot fix this what do I do now? AI and co-pilot said to call them, which I did b
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Need escalation: temporary cable still above ground after four missed appointments
I’m seeking help from the official Xfinity Support team with an outside drop-bury project that has been unresolved since June. On June 8, Xfinity installed a temporary above-ground cable after our underground line was accidentally cut during tree removal. The technician proposed a route for the perm
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Customer Service
Unable to Start peacock subscription
I had an Xfinity account in my old apartment that came with a free peacock subscription for a year. The year finished and I moved. In my new apartment, I started a new Xfinity plan that also came with a peacock subscription. When I try to link my account, I get this error “Your Xfinity account is al
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Sign-In and Account Management
Good evening user_kqtbee. I do see that you have sent us a direct message, I will proceed with assisting you there.
cancel services
I'm looking into how to cancel my xfinity services since will be moving to somewhere doesn't support xfinity. Any information how to do that?
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@user_hy9y4x, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If
Need clarification on trade-in value after paying off both devices (iPhone)
Hello Xfinity Custemer Service, I am hoping someone from Xfinity can help me understand my billing and trade-in situation. Here is the timeline: Last year June, I purchased an iPhone 16e through Xfinity Mobile under a promotion advertising a $400 discount, and the device was financed over 36 months.
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user_j4dodx thank you for using the Xfinity Community Forums page to reach out regarding your equipment. Thank you @BruceW for answering the question on compatibility as well as sharing the link to equipment which is indeed supported.
Will the Arris SB8200 work with xfinity 2gig plan?
Will the Arris SB8200 work with xfinity 2gig plan? Does xfinity equipment support this? i know the Arris physically can (2 inputs) thanks in advance
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cancel services
I'm looking into how to cancel my xfinity services since will be moving to somewhere doesn't support xfinity. Any information how to do that?
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Customer Service
Let's dig deeper into this issue to ensure it is resolved to the fullest, Doug_1994. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at t
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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ndoak1, We can definitely look further into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums
Need the cable to my house buried
We are still waiting for the cable to my house to be buried. Why is it so hard to get any type of response or help from Xfinity?
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Hello @user_foavoa, and thanks for reaching out on our Xfinity Community forums. I can certainly understand how frustrating that must be, especially after trying multiple activation attempts and already working through the troubleshooting steps you f
Apple Watch Won't Pair
I’ve tried to activate my Apple Watch multiple times, but after following all the steps it keeps showing me an error message: “Sorry, looks like we are having technical difficulties. Please try again.” I have tried every troubleshooting method I can find on the internet, and nothing works. Does anyo
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@user_e0uhz6 Why did you have a technician come out for? What issue are you still experiencing?
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Hello @user_mo9wru thank you for taking the time to reach out on our community forum. It sounds like there has been a lot going on in this case and I want to make sure we get everything resolved. When it comes to burying the line it usually takes abo
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They don’t do anything right
We have had Comcast for three weeks now. On July 12th they were supposed to be at the house between 1-3. I had family plans at 6pm. At 3, no one had shown up and no one had called to let us know what was happening. So I called them. They told me the tech was running late and would call in about an h
Question