Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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My account

Do I need to accept new service, security and privacy policies

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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

commented

13 hours ago

to the conversation:

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Internet service interruption

I have no internet service.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

13 hours ago

to the conversation:

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manage plan

I changed my plan by calling a live agent on May 31, 2026. However, since that day, I can not get manage plan to work when I login xfinity.com. This has been going on for 2 weeks now. I have called support several times, and they say, we are aware of it , and will fix your account. The main reason I

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

14 hours ago

to the conversation:

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Can't access account on web site

Xfinity is by far the most customer-hostile company I have to deal with. I'm entering the correct user name to access my account through the web site to pay my bill, even using the Find Your ID function to verify it, and the web site still won't let me enter. Then I start getting calls from Xfinity

Question

@user_0xd8pg What are you attempting to login to? Are you being met with an error message or code? Please provide some additional context to your situation so we can provide better assistance.

XfinityBradM

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14 hours ago

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Trying to login

Cannot login to account

Question

Thank you, @EG! Thanks for meeting us here in our community, @user_b75lqp, about the phone calls. We're happy to help with all your account and service concerns. For managing notifications in the Xfinity app, go to Account &

XfinityLinda

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14 hours ago

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Pestering phone calls

I get repeated late afternoon phone calls about a survey. STOP BOTHERING ME.^

Question

Hi @user_w5k53g, I hope you're having a wonderful start to your week! Here's all the information you need.Make a Xfinity Prepaid Internet refill payment

XfinityQuemekia

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14 hours ago

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Prepaid Internet

I want to pay my prepaid Internet

Question

Concern moved here to the E-mail help section.

EG

commented

14 hours ago

to the conversation:

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U

Email settings

Set up Xfinity on iphone

Question

No emails for a 3 day period from last week...need a live agent

I have a 3-day gap in my emails from last week, and an agent said he created a ticket for it yesterday after a chat. I have nothing since, and my account shows no open tickets. I cant find a way to reach a live agent again. I want to find out what is happening with this gap, and whether there is a t

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Email

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user_xxl6mi, hello there and thanks for reaching out. I understand how frustrating it can be signing into your account. Thank you for also sharing some of the steps you've done. Have you done the forgot password option yet? Easiest thing that have al

XfinityQue

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14 hours ago

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Can’t sign in.

At first XFinity didn’t recognize my password. Changed it and tried to sign in with it and then it didn’t recognize my sign in. Then I tried using the auto sign in and the system entered my sign in as I had typed it but wouldn’t take password or my key. So still can’t get signed in

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U

Prepaid Internet

I want to pay my prepaid Internet

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Customer Service

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Help with Update Email security settings?

Need help. Can't sign-in utilizing my, Comcast.net. tried to follow Gear icon, select settings, uncheck box, third party access security????

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Email

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Can't access account on web site

Xfinity is by far the most customer-hostile company I have to deal with. I'm entering the correct user name to access my account through the web site to pay my bill, even using the Find Your ID function to verify it, and the web site still won't let me enter. Then I start getting calls from Xfinity

Question

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Billing

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Concern moved here to the E-mail help section.

EG

commented

14 hours ago

to the conversation:

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U

Email

My wife is locked out of her email account. User name [Edited: Personal Information]. iPhone number [Edited: Personal Information].

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U

Trying to login

Cannot login to account

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Customer Service

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Can not login to my email

Hello. All of a sudden I am unable to login to my email account. It’s not recognizing my username. When I put my full email address in, I put my password and the lb get the code- I’m getting error messages. Page not found etc

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Email

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Can’t sign in.

At first XFinity didn’t recognize my password. Changed it and tried to sign in with it and then it didn’t recognize my sign in. Then I tried using the auto sign in and the system entered my sign in as I had typed it but wouldn’t take password or my key. So still can’t get signed in

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Sign-In and Account Management

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user_u9zbz5 Thanks for reaching out! Did the team at the Xfinity Store or anyone you worked with mention opening a ticket to have this cleared out for you?

XfinityMartyR

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14 hours ago

to the conversation:

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Trying to Upgrade My Phone [Edited]

I am trying to upgrade my phone, which I have done many times. Due to the new identity verification app that could not read my license my order was canceled. The trade in that was a part of the order was not canceled however. I went to the local xfinity store twice, chatted with a tech for over an h

Question

Hi @user_bc38fl, and thank you so much for taking the time to share your experience on our Xfinity Community forums!😀 I completely understand how confusing and frustrating it can be when emails seem to be missing, especially when you know they shoul

XfinityCliff

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14 hours ago

to the conversation:

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Can not see emails prior to 2022

Hello It seems that their are many posts on these forums from people being unable to retrieve emails prior to a certain year. I am having this problem too, and I am unable to read emails prior to 2022. I have tried some solutions I have read about like looking through the trash section and checking

Question

Greetings, user_642vbf! Thanks for bringing your wire repair concern to our attention. We will be more than happy to assist you with this matter. Please send us a direct chat message with your full name and complete service address to “Xfinity

XfinityNatalie

commented

14 hours ago

to the conversation:

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Green wire from crawl to Internet Box on House

When weed eating the green wire from what looks like the crawl into the Internet box attached to the house got disconnected. What needs to happen? Thank you

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