Xfinity Community Forum

new router and i don't have 2.4ghz option any longer and my wireless printer won't work

new router and i don't have 2.4ghz option any longer and my wireless printer won't work. My internet connection options only shows 5ghz and I've read I need to connect to 2.4ghz but I don't know how to do that.

Question

•

Your Home Network

8

1

0

@user_wdznlo, thanks for that extra information. If you use the voice feature on the remote and say "cowboy channel", let me know if it goes to another channel. It is possible that the channel moved.

XfinityFrank

replied

5 hours ago

to the conversation:

0

U

Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

Question

@H_Ethan Thanks for getting back to us. I am not finding any information about known issues on our side. I'm wondering if this is a device settings issue. I believe a factory reset is an option and to try setting up your ringtones again. Before we g

XfinityKei

replied

5 hours ago

to the conversation:

0

H

Motorola Edge (2025) won't use a different ringtone

Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷‍♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c

Question

U

As of 1/1/2026 this program is no longer available on this channel

user_wdznlo

replied

5 hours ago

to the conversation:

0

U

Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

Question

I am incredibly sorry to hear about the runaround you’ve experienced. It is completely understandable that you’re frustrated; you shouldn't be left caught in the middle between the carrier and us. This is certainly not the level of suppor

XfinityChristy

commented

5 hours ago

to the conversation:

0

J

FedEx Package Damaged in Transit

I placed an order on Xfinity mobile for a new phone on 12/29/25. This said phone has been damaged in transit and Xfinity is doing nothing to rectify the situation. I both went into an Xfinity store and called the support number and they've both stated I have to 'wait for the FedEx tracking to update

Question

Hi there, @user_wdznlo! Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with The Cowboy Channel. What are you seeing when you attempt to tune to it?

XfinityFrank

commented

5 hours ago

to the conversation:

0

5

U

Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

Question

J

FedEx Package Damaged in Transit

I placed an order on Xfinity mobile for a new phone on 12/29/25. This said phone has been damaged in transit and Xfinity is doing nothing to rectify the situation. I both went into an Xfinity store and called the support number and they've both stated I have to 'wait for the FedEx tracking to update

Question

•

Customer Service

7

1

0

... Xfinity Connect ... I can still access my email. Does this mean the transition already happened for me? ... No. If your mail is still accessible using Connect, it has not yet been converted. Once it is, you'll have to log in to Yahoo.

BruceW

commented

6 hours ago

to the conversation:

0

1

Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

Question

Hello user_hwwm4e! Thanks so much for joining Xfinity! I'm sorry that you found that your new home does not have a coaxial outlet. I'm sure that's putting a damper on settling in to the apartment. I would be happy to set up an appointment for us, but

XfinityPaula

commented

6 hours ago

to the conversation:

0

U

Need a technician

I recently bought WiFi for my new apartment and realized I don’t have a coax outlet so I wanted to schedule an appointment to have one installed

Question

H

Nope! Didn't work.I successfully installed the newer software version, and the ringtone problem persists. Very fun. I guess I'll just mute the ringtone smhBummer! Everything else about this phone is pretty nice

H_Ethan

replied

6 hours ago

to the conversation:

0

H

Motorola Edge (2025) won't use a different ringtone

Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷‍♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c

Question

U

Need a technician

I recently bought WiFi for my new apartment and realized I don’t have a coax outlet so I wanted to schedule an appointment to have one installed

Question

•

Customer Service

10

1

0

U

I have the same frustration. I use one preferred email address (which is neither comcast nor Yahoo) and have always auto-forwarded my Comcast emails to my preferred email account. When I read about the migration, my plan was to also auto-forward from

user_kxvlnc

replied

6 hours ago

to the conversation:

0

U

Comcast.net email conversion to Yahoo is a bummer.

I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e

Question

Greetings @user_dw1vzb, and thanks for posting your issue on the Xfinity forums, and thanks @EG for moving the post so that we could see it and respond, I hope you are both having a good day so far. I am very sorry to hear about the issues you had wi

XfinityJeff

commented

6 hours ago

to the conversation:

0

U

The Worst Service Ever

Rant: Xfinity just moved into our area. I own my main residence and a house next door as an Airbnb. I submitted the information online to have service for both properties. To start things off, after I went through the steps online to set up an account, I was given a phone number to call to finish th

Question

Hello, @user_ntg3mk Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click t

XfinityThomasC

commented

6 hours ago

to the conversation:

0

U

Remove TV services from plan

Hello, can i remove TV services off my plan? I am using it and it is very expensive. Thanks

Question

U

Remove TV services from plan

Hello, can i remove TV services off my plan? I am using it and it is very expensive. Thanks

Question

•

Billing

9

1

0

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

0

U

The Worst Service Ever

Rant: Xfinity just moved into our area. I own my main residence and a house next door as an Airbnb. I submitted the information online to have service for both properties. To start things off, after I went through the steps online to set up an account, I was given a phone number to call to finish th

Question

user_uot45h We can understand why you’re frustrated, especially after replacing the modem, having a technician out, and still seeing the same power level and error issues. Based on what you’re describing, this does sound like a signal pro

XfinityAirelle

commented

6 hours ago

to the conversation:

0

M

Downstream/Upstream Power Level issues with new modem

I bought a new Netgear CAX80 modem/router in December. I was having issues with speed, so a tech came out. Tech claimed it was the modem. I replaced the modem with another CAX80, which worked fine for 12 hours or so. Now I am having the same issues. My downstream power levels are too high, and the u

Question

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

commented

6 hours ago

to the conversation:

0

U

internet dropping

virtually everyday my internet drops for a few minutes. extremely frustrating as i work from home. customer service of no help, or should I say no customer service at all

Question

M

Downstream/Upstream Power Level issues with new modem

I bought a new Netgear CAX80 modem/router in December. I was having issues with speed, so a tech came out. Tech claimed it was the modem. I replaced the modem with another CAX80, which worked fine for 12 hours or so. Now I am having the same issues. My downstream power levels are too high, and the u

Question

•

Your Home Network

8

3

0

'Click here to Re-login and Update now!' and 'Clicking here' are links to scammer sites! Do not click! Check email that claims to be from Comcast/Xfinity with their Connect webmail (htt

BruceW

commented

6 hours ago

to the conversation:

0

U

Email received regarding Comcast email service and access to it.

Do not want to open the email received if it is a scam. I have received several in the last few weeks. It's from Customer Support (BWebster). Here is the text: We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key step

Question