Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (531.5K)
user_i8r6nj Hello and thank you for reaching out via our Xfinity Community Forums. I’m very sorry to hear about the trouble you've had trying to disconnect your service. I can certainly understand how frustrating it would be to continue receivi
Billing Dispute — Account Not Properly Disconnected
I have made numerous attempts to cancel my Xfinity service, and despite being repeatedly told that my account had been disconnected, my account remains active and I have continued to be billed.
Question
user_qapvz2 Thank you for taking the time to reach out to us here on our Xfnity Forums. I understand the concern is regarding a service fee on your bill that would be taken care of and waived. I would be more than happy to help you with reviewing the
Xfinity support
I need to speak with an agent who can actually help remove a service fee that i was told by the technician would be waived that the virtual ai or chat agents can't seem to handle. Tried to escalate to a manager and was told I would get a call back and of course that never happened.
Question
user_idl4xe Good morning, and thank you for reaching out to our Xfinity Forums Team for assistance with your Xfinity Mobile billing. I'd be happy to take a look, and see what the next best step will be in resolving the issue. To begin, please send a
Formal Dispute — Xfinity Mobile Phone Line Billed After In-Store Assurance of No Charge
To the Executive Customer Relations Team, I'm writing to dispute a charge on my Xfinity account and request that it be reversed before it's sent to collections. I previously had Xfinity internet service with a phone line included at no extra cost. When I canceled my internet service on May 30th 2026
Question
@user_o56z2o Thanks for reaching out to us. We do apologize for any inconvenience and as a customer myself, I would be concerned if my modem was getting hot and overheating. I recommend checking your power connection and removing any extra power outl
Gateway overheating and shutting off
I think that my gateway is overheating. My internet periodically shuts off for no reason. How do I get a replacement?
Question
I think that my gateway is overheating. My internet periodically shuts off for no reason. How do I get a replacement? Note: This comment was created from a merged conversation originally titled Gateway overheating
Gateway overheating and shutting off
I think that my gateway is overheating. My internet periodically shuts off for no reason. How do I get a replacement?
Question
Systematic ~20-hour service interruptions with DOCSIS OFDM impairment — request modem firmware review and line inspection
I am reporting a chronic, highly regular service interruption pattern affecting my Comcast (AS7922) connection, documented over a 14-day monitoring window (September 16–30, 2026). Equipment: Customer-owned ARRIS SURFboard S33 (retail-labeled S33v2), hardware version V1.0, firmware TB01.03.001.11_051
Question
•
Your Home Network
Sim.Rose Please send your name and service address through Direct Message. Thank you! 1-Click "Sign In" if necessary. 2-Click the "Direct Messaging" icon. 3-Click the "Start new conversation" (pencil and paper) icon. 4-In the "T
Billing issue regarding ongoing charges for canceled streaming package
Hello, I am reaching out for assistance with an ongoing billing issue on my account. I previously had a promotional discount for adding a streaming package to my internet plan. After the promotion expired and the bill increased, I canceled the streaming package online through my account. However, I
Question
user_99dc45 we want to help 👍We will need a direct message to assist you further.
Fraudulent internet service added when I bought a new phone by the Holly Springs Georgia store. Remove this immediately!!
I have spoken to customer no service 4 times. Waste of time. This internet service was added fraudulently. I have not had internet from Xfinity in years! I don’t even have a modem! Stop billing me for something I don’t have - [Edited: Profanity]
Question
Good morning @user_tokdrr, aside from the Tivo, do you have any other devices in the home that you are able to view NBC Sports Network?
nbc sports network
I'm in the chicago suburban market, 60056, is NBC Sports Network available on my "TV" channel lineup? I do see it on Xfinity stream, chnl 1211, but I still use a TiVo and would also like to be able to watch it through my TiVo unit (not via the streaming). Thank you.
Question
Billing Dispute — Account Not Properly Disconnected
I have made numerous attempts to cancel my Xfinity service, and despite being repeatedly told that my account had been disconnected, my account remains active and I have continued to be billed.
Question
•
Billing
@user_jjg3ob Thanks for reaching out to us with your concerns about canceling your services. We do hope to serve you again in the near future, so feel free to reach out to us anytime.
California resident cancel service online
Hi, I want to cancel my home internet service without talking to your sales reps on the phone. It's my understanding that California now requires you to provide a method for cancelling service in the same manner as was used to sign up (online). Please help me cancel my internet without talking to an
Question
@XfinityAbby @XfinityEricB @XfinityJeff Can anyone from Xfinity help with this?
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
Question
@user_cprhuf Thanks for reaching out to us. Thank you for the steps you've already taken to troubleshoot the issue you're having with your Motorola modem. We'll be happy to take a deeper look at your account and your modem and make sure everything's
MB8611 (customer-owned) stuck on firmware 8611-19.2.18, restarting itself ~2x/day (58 restarts in a month)
Hi, my customer-owned Motorola MB8611 restarts itself about twice a day, and I think it's stuck on old firmware. Details: What happens - The modem fully restarts. Its Ethernet link to my router drops and its uptime counter resets. Each outage lasts about 2 minutes. - My router logged 58 restarts bet
Question
@user_rkhvea Thank you for taking the time to reach out to us here on our Xfinity Forums. If you’re on our latest plan with Mobile Plus, Mobile Select, or a Premium Unlimited plan, you don’t need to do anything to use data in over 215 cov
International calls and texts for Premium Unlimited plan
I have Premium Unlimited plan. Does it cost me to receive a call from outside the US while I’m inside the USA? I like to verify that while I’m in an approved area overseas, I can make calls and receive calls as well as texts without any charge?
Question
Xfinity support
I need to speak with an agent who can actually help remove a service fee that i was told by the technician would be waived that the virtual ai or chat agents can't seem to handle. Tried to escalate to a manager and was told I would get a call back and of course that never happened.
Question
•
Billing
@XfinityRay You see my message above. Just fix the situation. It’s absurd for you to ask me to send yet another message with the same details!! My information: <Edited: "Personal Information"> i do not have Xfin
Fraudulent internet service added when I bought a new phone by the Holly Springs Georgia store. Remove this immediately!!
I have spoken to customer no service 4 times. Waste of time. This internet service was added fraudulently. I have not had internet from Xfinity in years! I don’t even have a modem! Stop billing me for something I don’t have - [Edited: Profanity]
Question
Service is bad [Edited]
Goes in and out constantly [Edited: “Inappropriate Language”] [Title Edited: “Inappropriate Language”]
Question
•
Devices and Equipment
It fixed it for me. I don't believe it. I just changed the audio output and then changed it back to auto ( I have a roku tv). Thank you!
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
Question
@user_7a7trh Thanks for reaching out to us. To clarify do you need a coax cable wall fished or do you just need a coax cable drilled from outside of the tap into a certain area of the home?
XfinityOrlandoM
commented
6 hours ago
to the conversation:
0
2
Tech to run a coax plug in
Need a tech to install coax wire for me
Question