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Hello @user_ni7fxq, thank you for taking the time to leave a post. Sorry to hear about your experience when you were simply trying to get cable boxes, only to have unexpected account changes made instead. That’s not the kind of experience we ev
Worst customer service
Don’t bother calling them or going in person they can’t do anything. Worst service. I should have stayed with Centurylink. Had them for 30 years and always willing to help. I went in for television boxes and that person. Changed me to a plan that you had to pay for data when I didn’t tell them to. P
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That is a great question! From my experience it can be due to price increases that you would find mentioned on your November or December billing statement. You can always get a break down of charges by looking at your billing statement. For the Xfini
Billing increased during locked in rate
Hello, my past two billing cycles increased but I am in a locked in rate. I’ve spoken to 3 different people. First person was supposed to issue a credit and fix the billing. Second billing came out no credit, billing amount still wrong. Called again. Rep issued a partial credit and transferred me to
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Worst customer service
Don’t bother calling them or going in person they can’t do anything. Worst service. I should have stayed with Centurylink. Had them for 30 years and always willing to help. I went in for television boxes and that person. Changed me to a plan that you had to pay for data when I didn’t tell them to. P
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Customer Service
Good afternoon user_ve8b9o. Have you had a chance to check out the information our expert @Again shared? Please let us know if you need additional assistance.
[Edited: "Language"] You deleted my email account [Edited: "Profanity"]!! [Edited: All Caps]
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Hello @user_jamub4!We definitely want to assist with addressing your concern over the damaged phone and your Xfinity Mobile billing issue. Our team is here to support you, and we would love to get this issue addressed for you by communicating with y
Being charged for a phone I never received and have called 14 times with no resolving
I need help with a phone that was shipped but got damaged at fed ex and is still there. Fed ex hasn’t returned it to Comcast and I am still bent charged. Comcast is still charging me for the phone and nobody can help. 16 calls later.
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I'm completely disgusted with Xfinity customer service. In a chat window a representative, not a bot, told me I could acquire the XB10 modem-router. I wanted to call the store to see if they had one I could pick up, but you can't call an Xfinity stor
very frustrated with Xfinity today & still no XB10 modem for me
So frustrated right now. I chatted with a Xfinity agent this morning asking if the XB10 modem was available in San Francisco. The Xfinity rep told me that my local Xfinity store did not have the XB10 but I could go to the Xfinity store in Daly City where they had ten XB10 modems in stock. After driv
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Hey, @shashwatabuet11 - Thank you for taking the time to create this post. I'm sorry to hear about your latest experiences, and I'd love to see what we can do to help! Our team is an awesome resource to utilize, and it will be my pleasure to take a c
Formal Complaint – Unresolved Service Issue and Sales Pressure
Dear Xfinity Customer Service, I am beyond frustrated with the level of service I have been receiving. It should not take endless waiting on chat or phone just to speak with someone, and when I finally do connect, the conversation repeatedly shifts toward upselling instead of resolving the actual is
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Hello, @user_3iwukc I definitely want to ensure your able to get assistance if still needed, and help you move to a DM. Was the information our helpful community member @Buddy_SF0 able to fix the chat button not appearing after logging in?I've also w
very frustrated with Xfinity today & still no XB10 modem for me
So frustrated right now. I chatted with a Xfinity agent this morning asking if the XB10 modem was available in San Francisco. The Xfinity rep told me that my local Xfinity store did not have the XB10 but I could go to the Xfinity store in Daly City where they had ten XB10 modems in stock. After driv
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YW @XfinityRaf !
what the [Edited]
why is user_f5sdd8’s on MY ACCOUNT and HOW can i get this person off my account
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user_h6maad Thanks for reaching out about the service drop after recent work done in the area. That certainly isn't what we wanted, and I would be happy to see if there is any earlier windows I can find to repair the service for you. Can you se
Xfinity maintenance on our street caused our outage, still no service
Yesterday there was an Xfinity maintenance apparently to fix something done on our street, we saw them right outside our house. After they were done, we lost our service both Internet and TV. We reported it through their text messaging but no success. Called cust service, went thru the entire usual
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Hello rosem87! I hope that you are doing well today. Thank you for reaching out to us on our Xfinity Forums for help with cancelling the Xfinity Wi-Fi service. I'm sorry that you no longer need the service, but I would be happy to help you out. For
Service cancelation
I would like to cancel my subscription for Xfinity wifi for [Edited: "Personal Information"]. Name on account is [Edited: "Personal Information"].
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@user_98mxti This is not the experience we ever want for you. As someone who has chosen us for over 37 years we want to make sure that you feel valued and heard. If you could please send us a direct message with your full name and service address we
Terrible customer loyalty department service
I have been a customer for 37 years and the treatment I received yesterday from your loyalty department is horrible. I was trying to see if I could lower my bill. The first representative told me he could and did. Little did I know he changed my plan without my knowledge after I repeatedly questione
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@WorksOnMyMachine wrote; or schedule another visit if needed. That would be the way to move forward. I'm not certain, but I believe that it may take three failed home visits before it can be referred to their line / plant maintenance department.
Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
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Thanks for reaching out in reference to the TV update. You have reached the right person and I would be more than happy to assist you today. You mentioned that attempted to correct the issue, just wanted to verify that you were using the TV remote an
TV stuck on message from Roku you
When turn on my TV there's a message a better Smart TV experience from Roku please agree I tried and it won't do anything says go to the right and learn more nothing works
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I understand your concerns, you just need to reach out to 811 dig and let them know why you are requesting to have the utility lines marked they then send a request to Xfinity to have the lines marked and we send someone out there, so unfortu
I am looking at building a garage
I believe that the where I want to build my garage goes right over where the cable comes into my home. I tried calling 811, but xfinity would not come out because they said it did not require it. How can I schedule someone to come out and confirm where the cable runs and get an estimate for moving i
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XB6 same issue. Factory reset will fix permanently?
user_c73566
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Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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