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So glad that things worked out for you.
Bury cable line
Hello. I had a temporary cable line put up on my condo back in January and was told that it would be buried in April and if not, that I should reach back to have it done in May. I need this done asap because I have my hoa complaining about the hanging wire.
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Unhappy customer
June 5, 2026 Subject: Urgent: Escalation Request – Unresolved Customer Service & Plan Issue Dear Comcast Executive Customer Relations, I am contacting you to formally escalate an unresolved issue regarding my internet/tv/ phone package and the unsatisfactory customer service I have received. On May
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Customer Service
If you are not seeing the steps provided, you may not be logged in correctly or under the correct user ID. We do not have your account information since you do not need to be a customer to use the Xfinity forums. Your information is not correct in ou
Streaming Issues
I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help. I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers. I signed up for Disney+ with ads severa
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@user_0jwxgo I’m really sorry you’re dealing with that, being charged after you were told service was fully terminated is definitely frustrating. In most cases, billing continues until the account is fully closed out, so it’s possib
Charged again when service has been terminated
Hi I replaced carriers a few weeks back and was specifically told that I will not be charged again, but I was charged our regular monthly payment on our old prior 4 phones again on June 2nd, I need this reversed
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Thank you, but those were not the issue.
false alarms
How can I schedule a technician to visit, we keep having false alarms with a door sensor and the police have had to come out for no reason. I've replace the batteries in the sensor multiple times so that is not it. I think it needs to be a different type of sensor or installed in a different locatio
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@user_zbzu3d That’s about when we started having problems. It seems like that’s when Comcast made “upgrades”. The technician put us on Comcast Connect, and that’s a disaster. We were told that Yahoo was going to handle
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Good afternoon user_828o4k. Here is some information in regard to false alarms. Please let me know if this helps. If you do need additional assistance, let me know.
false alarms
How can I schedule a technician to visit, we keep having false alarms with a door sensor and the police have had to come out for no reason. I've replace the batteries in the sensor multiple times so that is not it. I think it needs to be a different type of sensor or installed in a different locatio
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Hello @user_a9lq8, and thank you so much for taking the time to share your experience on our Xfinity Community Forums. I can understand the frustration of dealing with ongoing speed issues you’ve been dealing with, especially after having multi
Slow internet in evenings I lose half of my speeds.
Radical speed drops by more then half. Findings after over a year now its still on xfinity end. Many techs have been out so many ive lost count over ten times. No compensation. Its the entire neighborhood. Im ready to call FCC. Report this. Super close in leaving and getting another provider.
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Poor Service
I'm 30 minutes in to a troubleshooting session that was doing.a check it said would be done in less than two minutes. Took screen shots so I could share just how bad it is. Latency issues, speed issues, dropped connections.
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Your Home Network
Same issue with the door, except the call did not go to 911 but some other security number. Authorities were never contacted.
false alarms
How can I schedule a technician to visit, we keep having false alarms with a door sensor and the police have had to come out for no reason. I've replace the batteries in the sensor multiple times so that is not it. I think it needs to be a different type of sensor or installed in a different locatio
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user_5nh3ij, hello there and thanks for reaching out regarding your concern. I understand how frustrating this could be. You are 100% correct that you shouldn't be charged for something you've never received. Thanks for sharing all of your informatio
Unresolved Mobile Billing Issue
I am writing to formally dispute an ongoing charge of $7.49 per month for a mobile device that I never received. The device was ordered but never arrived, and I reported the issue last year. The device was subsequently deactivated, and I believed the matter had been resolved. However, after reviewin
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user_zjrfe8 Thank you again for reaching out! I'm glad you were able to pick up your equipment from a local Xfinity Store. Take care!
Package lost
Hello Xfinity Support, I recently moved and was instructed to return my old equipment, after which new equipment would be sent to my new address. Unfortunately, UPS has informed me that the package containing my new equipment was either lost in transit or never received by the warehouse. As a result
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Payment Arrangement [Edited]
[Edited: "Inflammatory"] I am in a tight spot with money due to a broken leg so I talked to an agent and he assured me he could set up a payment arrangement. A few days later I loose all my service. The agent LIED to me he didn't do anything. [Title Edited: "Inflammatory"]
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Customer Service
Ok … so I’m there and it wants me to choose a name to send to. Elc958 is not listed and there are many Natalie’s. Don’t know why this has to be so difficult and you can’t just [Edited: "Language"] email me directly.
Streaming Issues
I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help. I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers. I signed up for Disney+ with ads severa
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Howdy austinp 👋 I appreciate you reaching out to us for help with the latency issues you're going through because I know from personal experience how hindering dealing with a connection like that can be. Rest assured, we'll do everything we need to
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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Hi @user_uood9a, thank you for reaching out on our Xfinity Community Forum! We’d be happy to help review your account for any unpaid balances. To get quick insight, we recommend signing in to your account at xfinity.com or through our app, whe
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Xfinity mobile debt collection
I got a message from debt collector that I did not pay my bill. I need to know if I have any unpaid bills. Could you check it?
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