Xfinity Community Forum

Good morning user_hufy7u, and thanks for reaching out to us today about your appointment window. I would be happy to look that up for you to share with you. Can you send us a direct message with your full name, name of account holder (if different),

XfinityEricB

commented

4 hours ago

to the conversation:

0

U

My technician

What time is my appointment set for today

Question

@user_twxd5g If you are already an Xfinity Mobile customer, you cannot claim the free line for a year promotion.

DreamSayerZ

replied

4 hours ago

to the conversation:

0

U

Free Year of xfinity mobile? yeah right…

i have been struggling for the past week with this “free year ” promotion they are taking the longest time and always transferring me why can’t you just honor the deal you put out instead of making me jump through all these hoops.

Question

U

My technician

What time is my appointment set for today

Question

•

Customer Service

7

1

0

user_9bkj1l Hello! Thank you for reaching out to us here on our Community Forum. Can you clarify, when you make your payment, is that leaving it a zero balance, or do you have a remaining balance?

XfinityBenjaminM

replied

4 hours ago

to the conversation:

0

U

Double charging for over 1 year

I originally had xfinity $50 per month service. My apartment then offered community internet for $60 a few months later, so I kept my original account. Then, they changed the price from $50 to $111, so I enrolled in my apartments community. My apartment has been charging me, and I just found out, so

Question

U

Mail

I can not sign in to get my mail. ATT is blocking my sign in. Help.

Question

•

Email

7

0

Hi there @user_wbd66t. I am sorry to hear that your router is slow. You are in the right place and we are happy to help you out. Have you rebooted the modem/router?

XfinityRoberto

commented

5 hours ago

to the conversation:

0

U

My router

My router is really slow

Question

U

Hi, I have had billing issues forever and everytime I pay my bill there is still a past due balance. I have contacted you Xfinity plenty of times but no help and run around. I even was credited at one time for over charge and now it’s happening again

user_9bkj1l

commented

5 hours ago

to the conversation:

0

1

U

Double charging for over 1 year

I originally had xfinity $50 per month service. My apartment then offered community internet for $60 a few months later, so I kept my original account. Then, they changed the price from $50 to $111, so I enrolled in my apartments community. My apartment has been charging me, and I just found out, so

Question

Hello @user_mzc0i8 We appreciate you reaching out. Please send us a direct message with your full name and the service address, and we can help with your request. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary

XfinityMatthew

replied

5 hours ago

to the conversation:

0

U

Cancel my service

Cancel my home Internet service

Question

U

@XfinityDuron service is disconnecting multiple times a day so I am switching to another provider for a more stable connection

user_mzc0i8

replied

5 hours ago

to the conversation:

0

U

Cancel my service

Cancel my home Internet service

Question

U

email

I can get email on my computer but not on my cell phone!

Question

•

Email

6

0

U

My router

My router is really slow

Question

•

Your Home Network

9

2

0

Hello @user_e8nzkw Thanks for reaching out. Sorry to hear your billing issue is still going on. Our team would be happy to get this addressed for you. Can you elaborate on the specific issue you are running in to?

XfinityMatthew

commented

5 hours ago

to the conversation:

0

U

Worst Service Ever

I’ve spent the last 4 months trying to get a billing issue resolved. I get bounced around from customer service rep to customer service rep saying that they’ll connect me to someone that can help. Each time, I have to explain my issue all over again bc no one sees to know what’s going on and they al

Question

U

Worst Service Ever

I’ve spent the last 4 months trying to get a billing issue resolved. I get bounced around from customer service rep to customer service rep saying that they’ll connect me to someone that can help. Each time, I have to explain my issue all over again bc no one sees to know what’s going on and they al

Question

•

Customer Service

5

1

0

U

account number

what is my account number

Question

•

Customer Service

8

2

0

U

Xfinity store told me it is a system issue. Im thinking that if people notify customer service it will be fixed faster.🙅

user_1qbppq

commented

6 hours ago

to the conversation:

0

U

My scheduled recordings are missing

Is there another scheduled recordings outage? All of mine are missing.

Question

U

Same here! Northeast Florida area, hope they figure this out soon. Started yesterday evening.

user_04ity9

commented

6 hours ago

to the conversation:

0

1

U

My scheduled recordings are missing

Is there another scheduled recordings outage? All of mine are missing.

Question

user_uycnas Sorry for the delays in DM's, but they aren't coming in as expected. Can you send us a fresh DM with account information, and we will reply as quickly as possible to troubleshoot your email issue if still present.

XfinityEricB

replied

6 hours ago

to the conversation:

0

U

SMTP block for outgoing emails on iCloud, Yahoo, and Gmail using Apple Mail on MacOS

Beginning in mid‑January, Apple Mail on my Mac lost the ability to send outgoing email across all configured accounts. Because the failure affects three unrelated providers (iCloud, Yahoo, Gmail), the issue is not account‑specific, not tied to a single service, and not caused by user‑side settings.

Question

Good morning @user_hsr28d, we can take a look and see if the code is available for us, but a lot of times those promo's are specific to the website. Could you please send our team a direct message with your full name and full address?To send a direct

XfinityJeff

replied

6 hours ago

to the conversation:

0

U

MC50 promo code for $50 virtual MasterCard

In the process yesterday of signing up for the 5-year1 gig Xfinity internet promo, I got a pop-up window saying to use code MC50 for a $50 virtual MasterCard (to "sweeten the deal" it said). I struggled to find where to insert it and ultimately clicked through to place my order without the MC50 code

Question