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cat 5 input from street
I have fiber to the house and not standard cable. I have no coaxial
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Your Home Network
Hi @user_4q7i85 I am so sorry to hear about this experience. Sounds like you have taken the right steps to have someone work on the ongoing issue. Let's connect through direct message so that we can continue on to the next steps. To send a di
slow internet - poor service
For over a week my internet speed has been around 300mbps. While I realize there might be some signal loss, I am paying for 2000mpbs. I called customer service and explained the issue, that nothing had changed inside my house and that it was an external issue. I was told that there were 2 separate i
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@user_ljp9de Thanks for reaching out to us regarding your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name an
WiFi laggy
We had Xfinity before our apartments added it as a bulk plan ever since it has been glitchy and slower speeds especially noticed when gaming. we use an Ethernet cable when gaming also. Or when we have both tv ones watching different shows it will also be laggy sometimes.
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WiFi laggy
We had Xfinity before our apartments added it as a bulk plan ever since it has been glitchy and slower speeds especially noticed when gaming. we use an Ethernet cable when gaming also. Or when we have both tv ones watching different shows it will also be laggy sometimes.
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Customer Service
I definitely know how important it is to be connected in your home at all times user_gzn98y, especially during those prime 1-3 hours, so I appreciate you stopping by our community to let us know what's going on for us to help 👍 To confirm, you're sa
Modem rebooting
Everyday around 1-3pm MST, modem rebooting itself. I have power cycled modem. Seems to be an issue for about an hour and then is fine until the next day. Modem is Arris SB6190. I have tried two modem of the same type. I have logged into the modem admin settings and have screenshot of all the tabs sh
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xb7 upgrade
How do I go about upgrading my old modem. The website says Xfinity pro will add it. It just loops to an AI chat with 0 help that bounces me back to the app. 1.2 Gb speed Internet with a very old outdated Motorola modem.
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Request My Money Back Right Now!!!!!!!
I 36never use Xfinity internet/wifi for 3 years...............not worth for me ...... I want full refunds $35 per month x 36 plus yesterday Xfinity [Edited: All Caps]
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Customer Service
RoboChef46360 I appreciate you bringing your Xfinity billing concerns to our attention so we can help. It's important to have service to rely on, especially when your income depends on it, so let's work together and find the best possible resolution.
Need help getting billing credit
I have been getting the run-around and need a way to further escalate my billing credit issue. I have chatted with multiple agents and spoke on the phone with multiple agents over the last few months. I thought this issue was finally solved and was directed to take the ticket number the last agent g
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Talk to an actual live human?
So, I can't seem to get to an actual live human at your customer service. Omar the chatbot doesn't even tell you that he's a chatbot, but it's pretty obvious, with the constantly doing the same repeat of mistake phrases that try to mimic natural speech. Not to mention the extreme monotone voice. Whe
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Customer Service
Thank you for posting on our community forums, bladerunner750. I’m sorry to hear you’re experiencing slow speeds. That can definitely be frustrating. I’d be happy to help look into this with you. Wi‑Fi performance can vary based on
chromebook
I have a1GB Xfinity speed connection, and an Xfinity Gateway Modem/Router, and I use a Chromebook. When I run Xfinity Speed Test, I consistently get 22 Mbps speed. I have tried all the various suggestions I have found online. I can connect to the Internet, and the response time feels decent, why is
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E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
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Accepted Solution
@tigersfan60 I hope your day is going well, I would like to help you with swapping out your equipment, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the cha
I would like an XG1v4 sent to me
I would like to swap out my main box with an XG1v4 4K DVR, the local xfinity store did not have them. Can an order for a self install kit be shipped to me be done please?
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Shoot. They promise you one thing and 4 months later it all switches and all the bots say it must of been a computer glitch. So since they have us pay mobile and Wi-Fi separate, they take out my mobile when I get my disability check. And they were s
Need help getting billing credit
I have been getting the run-around and need a way to further escalate my billing credit issue. I have chatted with multiple agents and spoke on the phone with multiple agents over the last few months. I thought this issue was finally solved and was directed to take the ticket number the last agent g
Question
Accepted Solution
I would like an XG1v4 sent to me
I would like to swap out my main box with an XG1v4 4K DVR, the local xfinity store did not have them. Can an order for a self install kit be shipped to me be done please?
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Customer Service
Talk to a live person
I need to schedule an appointment to have the cable buried.
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Customer Service
I've been asking Xfinity for more than a year but still get the same reply, "We don't support more than one line per device at this time". How long is "at this time"? Is it forever? Next year? Any updates? When will Xfinity join carriers such
Dual SIM supported by most except Xfinity
While eSIM technology has been around since 2016-2017 and dual SIMs have existed even longer in mobile phones, why is it that Xfinity is one of the only carriers that does not allow 2 lines on 1 phone? It's easy to say, "dual SIMs are not supported", but they actually are. Why won't Xfinity allow so
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Xfinity internet
I want to stop internet service
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