Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (458K)
Direct Message Sent. Thank you.
Cancel Service
Hello, please give me the ability to direct message so that I can cancel service. Thank you.
Question
user_u39j42, hello there and thanks for joining our community! I completely understand your frustrations and know what it feels like to be there. When you say you're having the same issue, are you speaking on behalf of the activation issue itself?&nb
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
Question
Expired Xfinity Gift Card - Remaining Balance Request
Hi, I’m contacting you about my Xfinity promotional gift card. I did use part of the balance, but there was still money remaining when the card expired 4 days ago. I wasn’t aware the expiration date was so close, and I’d really appreciate any help in recovering or reissuing the remaining balance. Pl
Question
•
Getting Started
Reactivate my account post
hi I need reactivation on my account. I’ve already paid my past due amount thank you.
Question
•
Sign-In and Account Management
Same issue here. What a waste of time. Xfinity has horrible customer service.
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
Question
Same issue here! Please help!
Xfinity Stream App not working on all my Roku devices!
Help! Roku Tech Support!The Xfinity Stream App on all my my Roku devices both in Florida & in Pennsylvania……none of them will load my full live TV channel line-up as it does on all my Apple devices. ….it only loads five live TV channels: Season Pass in Espanol and you can’t scroll up or down to the
Question
Hello @user_vut70k thank you for reaching out on our community forum. Have you attempted resetting your cable box or clearing cache and cookies to see if that works?
Can't watch free movies
For the past four weeks and other times I pick a free movie but it won't download....it will if you rent it but I can't watch free movies
Question
Can't watch free movies
For the past four weeks and other times I pick a free movie but it won't download....it will if you rent it but I can't watch free movies
Question
•
Customer Service
This is an unacceptable response. Bill credits should be provided for the loss of a channel we are paying for. There are other options and it is time we all look into them.
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
Question
Hi user_17ii96, thanks for posing on our community forums! I'm sorry that you haven't been able to access your previous statements through the Xfinity App. Have you tried accessing them through the Xfinity website by navigating to the Billing History
Xfinity Support
Hi, I need help restoring the Pause Device and Downtime Schedule features on my Xfinity app. I use these to manage my son's internet access and after the app auto-updated to version 5.7, the Profiles section is completely gone and with it all the pause and downtime schedule options. I have reinstall
Question
Hello @user_37zw6s thank you for taking the time to reach out on our community forum. It sounds like you have not had a great experience and I would like to review your account and make sure that we get everything resolved for you. Please send us a
rudest and most unporfessional supervisor I have ever encountered in my entire life!!!!
We were assured that we would receive an iPhone 17 bundled with a new Apple Watch in exchange for an iPhone Pro Max. Unfortunately, our experience turned out to be quite the opposite and a hellacious nightmare. We encountered issues with a faulty code on Xfinity's end several times, which should hav
Question
user_qidiet, hello there and thanks for reaching out. I understand your concern and hate to see our customers leave. Please accept this as an invitation to send us a direct message for your request. Please send us a direct message with our name and s
Cancel Service
Hello, please give me the ability to direct message so that I can cancel service. Thank you.
Question
@Trey_123shots Your best bet is to start a petition within not just your neighborhood, but surrounding neighborhoods as well. Get as many signatures as you can and take it to City Hall and probably present it at a commissioner's meeting. Not
Request to Expand Xfinity Service to Our Neighborhood – High Demand from Residents
Hello Xfinity Support, I’m reaching out on behalf of my neighborhood to formally request that Xfinity expand service into our area. At this time, the only available provider here is Astound Network, and many residents have experienced limitations with speed, reliability, and overall service quality.
Question
user_2w53wk, hello there and thanks for reaching out. I completely understand how frustrating and discouraging this situation is, especially when it affects something as meaningful as being able to watch your favorite teams. We truly apologize for th
Disappointment in Comcast since not being able to watch Chicago sports
It is very discouraging to pay hundreds of dollars a month for "the best service" and have no access to Chicago Cubs or Sox games. And don't tell me I can access it by purchasing a more expensive package. We cant even afford what we currently have. Sports used to be for the common man - the blu coll
Question
Inside, I replaced the cable from the wall plate to the cable modem and installed the Hitron Coda56 modem. Outside, I connected the Comcast coax to house coax with a female to female coupler / barrel connector. The contacts are all clea
Large Number of Uncorrectables on download channels
Symptoms: Large Number of Uncorrectables on download channels. Download mode switches from Docsis 3.1 to 3.0 intermittently Upload mode is always Docsis 3.0 CM: Arris SB8200 Standard Specification Compliant Docsis 3.1 Hardware Version: 6 Software Version AB01.02.053.05_051921_193.0A.NSH Cable Modem
Question
Ok I will try that. Thanks
DM assistance
There is no DM option. I need to contact someone to try to have an issue resolved. I mailed a letter but I want to send an email and not post it on the forum.
Question
user_j06q92 My team can handle your account concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary C
XfinityShawn
commented
15 hours ago
to the conversation:
0
0
Reactivate my account post
hi I need reactivation on my account. I’ve already paid my past due amount thank you.
Question