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I unplugged our modem and tried Peacock and it was working fine. I don't know if having watched a show on Peacock less than an hour ago has anything to do with it working ok. I watch one particular Peacock show every weekday so I'll know better if th
Peacock show starts in slow motion
For the past week, when I try and watch a Peacock show, the show is in slow motion and the words in closed caption are mixed with other words. If I let it continue to play for a few minutes, then exit the show, exit Peacock then start all over, the video is fine. Commercials are always fine. Just th
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Constant Text to Return Equipment, but no Equipment Listed
We cancelled Xfinity a few months ago. Since cancelling service we keep getting test to return equipment. The link in every text goes to the return equipment page does not show equipment to return. Now we started getting a text that says "we have been charged for un-returned equipment. This is why I
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
WORST COMPANY
This issue remains unresolved despite repeated contacts. No clear resolution, timeline, or effective follow-up has been provided. Communication has been inconsistent, and the delay in addressing the matter has been excessive. A direct update and prompt resolution are required.
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Xfinity Advanced Mobile Security
How can I permanently disable Xfinity Mobile’s Advanced Security feature? I enabled it on my Samsung Galaxy S24, but now every time the phone starts up, most of my apps stop working — including Xfinity Assist. The only way to fix it is to restart the phone and manually turn off Advanced Security, bu
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Devices
Just Got Off the Phone with Customer Support and Getting Ready to File a Notice of Dispute
Good morning. I cancelled all services with Xfinity a week ago. This morning, I received a bill due at the end of the month for a month that I will not have services for. This is obviously an error on Xfinity's part. And I believed it would be easy to resolve. So I contacted Customer Support and spo
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Customer Service
user_cuq9sg, Thanks so much for your time. We are delighted to know that the refund inquiry has been fully resolved and that the charge was reversed to honor what was originally promised. Please be sure to reach out to us for any future needs by crea
Refund
While setting up new modem, I had a problem. Technician in Egypt could not solve problem over the phone, so she set up a home call with Xfinity. That tech solved the problem and did some changes to outside wiring. I was charged $100. Two calls to Xfinity were made. Was told I would get credit next m
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user_slq9p5, Thank you for letting us know. I am so glad to hear your issue has been resolved.
CNBC sound drops
Multiple platforms (iPhone, laptop, TV). CNBC sound will drop out for a few seconds intermittently, consistently at end of commercials. Have seen other similar, earlier threads but the issue persists.
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Seasonal plan
I would live à seasonal plan since May 15 2026 to October 25 2026. Thank you very much. [Edited: Personal Information]
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Customer Service
I lost my live chat with Kumaran
NHK suddenly removed without notice on March 31 2026
Why did NHK channel 265 in my market suddenly disappear from my lineup on March 31 2026. No notice or warning Watched it for years. Removval. of another channel that didn’t show commercials
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I have the same problem. I have received several emails over the past month telling me I need to activate espn unlimited. When I click on the provided icon I either get "something went wrong we are sorry please try again later" or, more
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
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@sdspencer2 Thank you for your comment on the thread, here is all things migration of email https://www.xfinity.com/support/articles/yahoo-email-migration-overview.
comcast email password needed for imap server- after converting email to Yahoo mail
comcast email password needed for imap server- after converting comcast email to Yahoo mail this week. I get error message "enter user name and password for imap.comcast.net"
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user_4fcab3 Hi there! Are you wanting to change your programming as well?
ABC discontinued
I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if
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@user_0lud8l Hi there, thank you for taking the time to lay all of this out. Seriously, this is one of the most detailed write-ups we’ve seen, and it helps a lot. Based on everything you’ve already done, swapping modems mul
Frequent Latency spikes / and loss of internet / looking for next steps
Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from
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There is no "direct Message" icon. Please explain further!
ABC discontinued
I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if
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@user_cbqxvd How are you attempting to access your emails? What is the error message or code you're seeing when attempting to sign into your email?
Why can't I get any mail in my Comcast account
No mail. Thus, I can not log into services I pay for
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@XfinityEmilyB Where are we on this? I was in the phone for 3 hours on monday and Wednesday! Ups confirmed on 3 way call that they are ready to issue the claim refund that you have to just fill out the paper they sent you! I checked in again today
Paid for a phone never got a phone
I purchased and preordered a phone march 2nd. One time payment of 142.15 They added the phone line to my bill for monthly payment for 36 months of 37 plus 19.99 for insurance Delivery was supposed to be march 6th. Made it to the local UPS hub ware house. No move ment was told to wait until the 11th.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Transfer of service scheduled for several weeks from now but services were disconnected early
Transferring to a new address has been a nightmare. First, I scheduled the transfer to take place for a couple weeks in advance. We were unsure exact move date but wanted to have access if needed. The night I placed the transfer, at 11pm, I receive a text that Xfinity had just delivered my equipment
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