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Closed account charged after cancellation
My Xfinity service was canceled effective June 15, 2026, and the account now shows as inactive. However, a $55 automatic payment was processed on June 28. The phone system and Xfinity Assistant will not connect me with an agent because the account is inactive. I need an official representative to ve
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Billing
This was in reference to the requested imap password question
I am unable to receive my email. It keeps asking for a password for imap. What is this? Please help
Unable to receive my email. It keeps asking for a password for imap! What is this? Please help!
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user_fmyqu1 - Thank you for taking the time to share your feedback. I can certainly understand how frustrating an experience like this can be, and we truly appreciate you bringing it to our attention. We would welcome the opportunity to speak with yo
Very Concerning Customer Service - Lucas
Please look up Lucus Xfinity Supervisor Many complain his customer service. Very rude and dismissive. Got indian accident. He hung up on customers and refused to provide his rep ID. I recorded our conversation. Please contact me if needed. Xfinity please take this seriously!
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I also am having the same problem but have provided the correct password multiple times to no avail. For some reason it does not recognize it. The password works fine when I sign into my account….its driving me crazy. Can someone PLEASE
I am unable to receive my email. It keeps asking for a password for imap. What is this? Please help
Unable to receive my email. It keeps asking for a password for imap! What is this? Please help!
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Email inaccessible
I am no longer an xfinity customer but continue to use Comcast.net email. On the primary user account I am getting ip blocked error in thunderbird and also cannot access 2 secondary accounts at all, as xfinity decides when the password needs changed, but leaves no option to change it if you don't us
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Please google this rudest Xfinity person Lucas, you can see multiple comments about his service. I plan to leave in near future.
Very Concerning Customer Service - Lucas
Please look up Lucus Xfinity Supervisor Many complain his customer service. Very rude and dismissive. Got indian accident. He hung up on customers and refused to provide his rep ID. I recorded our conversation. Please contact me if needed. Xfinity please take this seriously!
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Hey there, @user_ph4f6l! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I would be more than happy to submit a ticket for the account ownership to your roommate. Can you please send us a DM to get started? Plea
Switching ownership to roomate
I'm going to be moving out of my apartment later this week, and would like to transfer ownership of the Xfinity internet account to my roommate. I seen another post about this but still can’t quite figure out what I’m supposed to do.
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Waffles_21 I hope the rest of your move goes smoothly for you and if your equipment is not there when you arrive we are here for you. Just let us know if anything doesn't look right and we will walk you through the next steps.
Equipment Delivered and not there
Hi! I’m concerned about a package containing my Xfinity equipment that was delivered today. Unfortunately, my move has been delayed, and I won’t be able to get to my apartment until tomorrow. I’m worried the package may be stolen before I arrive. Could you please note this on my account and let me k
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user_9ivdm3 Welcome to our community forum! Thank you for reaching out so we can help you update your payment information online. You can find instructions to update your method of payment through the online portal and through the Xfinity app here: h
Xfinity Customer Service
The Xfinity website is inordinately difficult to use because it does not provide readily accessible information, nor does it provide a clearly-understood process for finding the information one requires. Customer Service is reduced to electronic means. I've not been able to find a way to talk to an
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@user_qu3j76 [Username updated] Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click th
We are at a loss, lying Comcast employees and no concern for real people. We aren't just customers with bad attitudes.
Your customer service reps are liars. There has to be some kind of accountability for this. I have the accountability for showing up to work yet your employees (who tell lies) don't show up. There are real people taking off from real jobs to make appointments that you schedule and then blow it off a
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Hello, Krewzer! Thank you for reaching out to us for assistance with the self-service account change options. I'm happy to help! If you subscribed to Peacock Premium through Xfinity online and would like to upgrade to Peacock Premium Plus, please fol
Stuff In Cart
In trying to upgrade my Peacock to Plus level, I somehow got some other stuff in the cart. If I add the Peacock Plus selection, the monthly cost gets added to these other very costly items. So, I can't check out. I can't find a way to delete items out of the cart to get it to zero so that I can add
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user_jgd7qe Terribly sorry to hear that you've been without service for so long and unable to get the line fixed. Our team can look into the previous work orders and see if we can reach out to the local leads to escalate the issue for you. Since we n
No service for 9 months and appointments rescheduled, tickets closed, etc.
I moved into my townhome in September, and Xfinity has been unable to fix a cable line running off my property for over 9 months. I have been in contact with support multiple times; tickets have been closed with no notice; appointments have been constantly rescheduled. They continue to charge me for
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Hello, @user_fmyqu1 we take customer service seriously and want to provide the best experience for our customers. I would like to hear more about this interaction and offer assistance. Could you please send our team a direct message with your full na
Very Concerning Customer Service - Lucas
Please look up Lucus Xfinity Supervisor Many complain his customer service. Very rude and dismissive. Got indian accident. He hung up on customers and refused to provide his rep ID. I recorded our conversation. Please contact me if needed. Xfinity please take this seriously!
Question
We are at a loss, lying Comcast employees and no concern for real people. We aren't just customers with bad attitudes.
Your customer service reps are liars. There has to be some kind of accountability for this. I have the accountability for showing up to work yet your employees (who tell lies) don't show up. There are real people taking off from real jobs to make appointments that you schedule and then blow it off a
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Customer Service
Xfinity Customer Service
The Xfinity website is inordinately difficult to use because it does not provide readily accessible information, nor does it provide a clearly-understood process for finding the information one requires. Customer Service is reduced to electronic means. I've not been able to find a way to talk to an
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Customer Service
Could you please cancel my Internet service I have turn in all of your equipment to the UPS store
user_ynt2hu
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5 hours ago
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Can not cancel Xfinity internet
I have a plan which is cell+wifi, 10 days ago, already transferred my cell to another company. Tried to cancel my internet by many ways: calling customers service, text message, on my Xfinity account, nothing worked. Continue getting bills… Please can cancel my internet!!! Please !!! [Edited: Person
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