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Good afternoon user_afbe8f. Did you need assistance with your service?
block calls on land line
land line number is [Edited: "Personal Information"] we have a clarity phone which does not block calls and says to get call blocking information on the device from Xfinity.
Question
I have tried the DM no luck
Netflix Double Billing with StreamSaver
Hello, I recently noticed that I have been double billed for Netflix at $10 per month for the past four months, even though my StreamSaver bundle already includes Netflix. Because Netflix is included in my StreamSaver subscription, the additional monthly Netflix charge should not have been applied.
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Thanks for your response. When I tune to 1254 I get nothing, my tuners time out. When I look at my tuners, there are no PIDs or program number like there are for all the other channels that work. I can live without it. The cable card is fine. Everyth
Unable to tune into channel 1254 with Cablecard device
I have a few channels, more specifically channel 1254, that I am trying to view. My tuners don't like it. I don't get a program number or PIDs when I view the channel with my tuner interface. Is this channel an SDV channel? Is there an adapter that Comcast can send at no charge. I already pay an arm
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UPDATE sort of - except we are back at the watch is just a watch. Took it into the Xfinity Store again today. He kept getting the same error I was getting - I think he tried 4 times. He finally took a different tack and set it up as a f
Apple Watch from Xfinity - Such a Mess!
I wonder if anyone else has had this problem. I bought an Apple Wotch a month ago (3/12/2026). I bought it online and got it set up the way I liked it. It was great! Well, I'd been using it for a month - it was paired with my phone - I was able to use the Apple ECG app, which is the reason I purchas
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EdieN46 That depends on the model of cable box that's in use, which is why those installation guides EG shared can help as they provide information for each piece of equipment. I can definitely confirm that the modem needs a coax connection. I'll ref
Where to plug in round cable
The modem and cable box came with only one round cable. Both devices have a cable port. Which one gets the round cablec plugged in?
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Bill
I need to know how much I have to pay for my bill to have me service back
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Sign-In and Account Management
Hi there, @user_chuf9m ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your service is out. Please be assured you reached the right person to assist you.
Xfinity cable
By far the poorest service. I’m the cable consultants goes out. Customer service talks a very sweet talk, but the issue remains. Unfortunately this is the only cable option I have in my area! I was with Cox for 5 years, I never once had a problem.
Question
@XfinityCliff @XfinityAlyssaA @XfinityDemetrise @XfinityRichard @XfinityMatthew - what is the status of this fix to allow users to upgrade the included Disney+/Hulu bundle to the ad-free version? I see the $7/month upgrade available on StreamSav
hulu disney bundle with no ads
I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic
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Thanks for reaching out @Zupus! Our Fiber to the Premise (FTTP) technology with an Ethernet Passive Optional Network (EPON) uses an Xfinity Fiber ONT paired with an Xfinity Gateway. I completely understand why having two devices (especially with spac
ONT modem
1 year ago (May 13, 2025 to be exact) Xfinity connected my newly built home with fiber. I was set up with an ONT modem (The Nokia NKFN11AEL model 3FE48103AAAA) to be exact. It then runs to the classic Xfinity white tower router. I was hoping to just have one unit, even it is a self purchase. I can N
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@XfinityAngie I don't want links to the installation guides. Just answer the question. Which box gets the coaxial cable? Do I need to get a 2nd cable so both devices have one? Thank you.
Where to plug in round cable
The modem and cable box came with only one round cable. Both devices have a cable port. Which one gets the round cablec plugged in?
Question
user_r2zetx, Hello, thank you for creating a new post. You mention having issues with your services, and we'll be glad to help. Can you tell me more about the issues and any troubleshooting you attempted? Before you cancelled the visit, did you
I need to reschedule an appointment:
We are having the same issue with our televisions again - it had stopped so I cancelled but they are doing it again. Can we please reschedule a Technion?
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Problems with my connection
Hi there I'm having issues with the connection of my internet and I would like to know if there is anything that I can do to get my internet back on
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Plan
Sadly, it was fixed for a while, but has since reverted back to the same behavior. I think I went into settings via the xfinity mail browser interface and toggled some junk mail/privacy settings, but I don’t remember exactly. There was not a definiti
Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
Question
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity cable
By far the poorest service. I’m the cable consultants goes out. Customer service talks a very sweet talk, but the issue remains. Unfortunately this is the only cable option I have in my area! I was with Cox for 5 years, I never once had a problem.
Question
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section.
How do I get my wifi to reconnect to my tv
I have tried to unplug the router and plug it back in , Ive tried rescanning to get to my network Omeymey2, Ive tried switching from HDM1 to HDM2
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Yesterday I spent nearly two hours on the phone and on the website chat trying to get information on this. The reps I contacted seemed to have no clue as to the Scripps contract dispute and kept telling my missing channels must be a technical issue.
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I need to reschedule an appointment:
We are having the same issue with our televisions again - it had stopped so I cancelled but they are doing it again. Can we please reschedule a Technion?
Question
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
unable to view email account imap information
Why can't I look at my email account Imap information?
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The incoming coax cable from the street gets connected to a two-way cable splitter's input port. Then two coax cable jumpers get connected from the splitter's output ports. One to the TV box, the other goes to the data modem.
EG
commented
15 hours ago
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Where to plug in round cable
The modem and cable box came with only one round cable. Both devices have a cable port. Which one gets the round cablec plugged in?
Question