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user_d1xoc1 Unfortunately, the Customer Security Assurance (CSA) Team is the final escalation point for data usage concerns.
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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Made it clear I don't want your Membership Rewards. Other people want out. You don't give that option. You need to change that to allow paying customers to opt out of a program we don't need or want. End of story.
New Xfinity Membership Rewards
I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a
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I called and spoke to a really good Level 3 tech. He checked and found that my area currently tops out at 97 mbps upload. He double checked my DOCSIS boot file and it is correct. He doesn't know if/when they will upgrade my area to a higher upload sp
upload speed
Was hoping for some clarification regarding next gen speeds. Xfinity used to advertise upload speeds of over 300 but now the broadband facts show 250 upload maximum. What changed? Seems like a step back.
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user_uje0d7 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Messa
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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Denon vs XG4
Like others, I finally figured out that you have to disable the CEC in the X box to prevent it from freezing when you switch inputs. Is this a Denon or X problem? By disabling the CEC in the X box, turning off the X no longer turns off the tv and some functions on the Denon box remote no longer func
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Non-X1 Service
plumld That is covered in the FAQ for the migration. Check out the section for Do I have to upgrade my comcast.net email account to Yahoo Mail?
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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NO, I am still having issues.
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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@XfinityRaf Hello, yes I have tried sending through Xfinity directly. Sometimes they make it through, sometimes they do not.
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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Comcast wants me to change my package. It saves money (no longer paying for premium channels that I can no longer get), but I am afraid that a change to the new package will completely block my TiVo. I have spent too much on a TiVo storage upgrade to
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
Question
Hello @Mitch52, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Are you still not getting a dial tone?
Landline not working
I recently upgraded to the Xfinity gateway and my internet is working great but my landline has no dial tone. I have tried plugging my phone directly into the modem and it still does not work.
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Peacock Platinum benefit
Peacock is not listed as a benefit to redeem on my benefits page.
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Customer Service
Closing the Account
Is there a way to close the account other than waiting for a call days from now?
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Billing
@charley00 Good luck, I hope your friends can help you out! Consider a 3rd part voip service if all else fails.
upload speed
Was hoping for some clarification regarding next gen speeds. Xfinity used to advertise upload speeds of over 300 but now the broadband facts show 250 upload maximum. What changed? Seems like a step back.
Question
Xfinity service
Can a green box be moved that is in a deeded easement so that traffic will not damage it? [Edited: "Personal Information"] box in question is located in easement in NE corner of Roseland Plaza shopping center. [Edited: "Personal Information"]
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Customer Service
@XfinityDena It just happened again at 6:18pm eastern time. I received an Xfinity email only to my OLD email address that I changed in May 2025, and not to my current email address on file, which has already been verified. I sent the subject of the
Asked for help via message, received veiled threat instead
I logged into my Xfinity Community this morning to see that I had an old direct message that I never saw. It was regarding an issue that had been previously resolved. I am having a new issue, so I simply decided to respond there. I received the following message from someone: "As a reminder, sending
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Thank you for trying those troubleshooting steps @firemandude and letting us know that it is happening on at least every other recording. Have you tried to manually extend recording times (padding) by 3–30 minutes in the "Record Options" menu?
Recorded Program ends abrubtly
It seems that lately when I watch a recorded program (Curse of Oak Island / History Channel) anywhere from 5 mins to 40 mins in to the program it will stop playing and a message pops up "It looks like you are done watching Curse of Oak Island" and I get the option to Save or Delete the recording. My
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I just spoke with CSA who says that the engineering ticket was resolved with a finding that there is no issue with tracking data usage on the Comcast side, however our data usage is still wildly off (it's currently showing roughly 1.1TB used vs our r
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Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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