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Hello, my roommates are reporting that they have not been able to join any of their work calls using the WiFi and have been using their hotspots to do anything. This has been happening for at least a month for the roommate furthest away from the rou
Technician request
Hello, my house has been having prolonged issues with the WiFi and the extender. I want to schedule an appointment with a technician to figure it out.
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Thank you very much. Your technician was very helpful and I believe he got everything finished and redirected to the correct buildings because I think that some of the boxes were overloaded. Can I just ask if I was not a Xfinity customer, how would
Boynton oasis condominium
we are desperately trying to get a technician or a team of technicians out to our property to repair cable boxes that are not only unsightly, but quite dangerous with cable wires, extending to all areas and falling out of the boxes. The boxes are damaged and need repair. Who do we call or how can we
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@Annabelle2 here's the "Official" Comcast FAQ on the Yahoo "Update". Under FAQs, look at the 7th paragraph down: https://www.xfinity.com/support/articles/yahoo-email-migration-overview
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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Point Pleasant NJ Outage
All of our service has been down since yesterday morning. We were told ahead of time that we would be down yesterday for planned maintenance but be up by the evening. Service is still out. Called customer service last night was told it would be back on by midnight and then they scheduled a tech to c
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Customer Service
Hello @user_utzsts and thank you for reaching out via our Xfinity Community forums! The type of error you are receiving can sometimes be caused by a temporary authorization failure. Please go into your Xfinity App and go to the TV Se
Must have subscription displayed on all channels
All channels read Must have subscription to view. Even my paid subscription
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@bbay0216 did you try the link that @Again shared?
Email login
I want to login to my home email [Edited: "Personal Information"] on my Office desktop
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@user_kxq7rg Our team would love to take a look at the recent service issues you've been experiencing. Please also note that sending unsolicited direct messages to myself or any other user is a direct violation of our forum guidelines. You must first
neighborhood-level infrastructure congestion
I am continually have Internet issues. My monitoring of traffic shows periodical (many times per day) loss of packets ranging from 1 packet to MANY resulting in internet traffic loss for as short as a second or two, but more critically for upwards of 10 or minutes. This started months ago and was ge
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user_StephenE That is good to hear that it's working. My team is always here if you should need any further assistance.
Blocking email access from Starlink
When I am connected to my starling router I cannot send e-mail from my MacBook / ThunderBird or any of my iPhones/iPads using the Apple mail app. I can receive e-mail, but I have to input the password multiple time on my iPhone/iPad. If I use direct cellular networking I have no problems sending or
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Email password reset, Iphone email broken -(plus 400 error on Xfinity reset page)
Lots of weird issues with Xfinity password today. 1. 7am I get an auto email: "Your password has been reset" -- I did not go to my email or reset my password. 2. Later, I check email online. Xfinity forces a password reset. I create unique password. I do get email online.... BUT - 3. I cannot receiv
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Pole is at a 45 degree angle and will fall into power lines soon. No way to contact you because you're all bots now. What to do?!!!
Just what I said above.
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Customer Service
Same here almost two full days with no service, were told about the planned upgrade but was supposed to be back on last night, still nothing.
Xfinity out… again
we haven’t had Internet for two days now. Apparently yesterday was supposed to be a planned upgrade, but today the app is saying that there’s an unexpected outage. 48 hours without Internet when you work from home is utterly unacceptable, and I am seriously planning on switching to AT&T after this.
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For real? I can still access my Comcast email address through the Xfinity Connect web site and not be required to transition over to Yahoo Mail? If this is true, I'm gonna be dancin' with joy!
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
Question
@user_fec735, thanks for reaching out on Xfinity Community Forums. I'd like to do everything we can to assist with the error you are receiving on the SiriusXM app on your X1 box. Please send a direct message including your full name and service addre
My SiriusXM app on my box stopped working
My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc
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Hello @user_hni0bm, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Please follow the steps on how to Report an Xfinity refund issue, payment issue, or safety concern onlin
downed cable line across main street
police came, they blocked the road. Cable line is hanging low from the snow and over the road and now a truck pulled the post on my roof down because it still hasn’t been fixed. I called four hours ago and still no technician has come out here. When are they coming?? Been deemed hazardous.
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Hello user_x4umgo! If you subscribe to the live ESPN channel through us already, you can access ESPN Unlimited's on-demand content at no extra cost! For more information, check out xfinity.com/support/articles/espn-plus-on-x1-flex 👍
espn unlimited
I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few
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Hello user_dygars we've received confirmation from our local teams that these pedestals have been repaired, and the associated lines buried as well. During our conversation, you'd mention other areas in the neighborhood that have a similar issue, and
Boynton oasis condominium
we are desperately trying to get a technician or a team of technicians out to our property to repair cable boxes that are not only unsightly, but quite dangerous with cable wires, extending to all areas and falling out of the boxes. The boxes are damaged and need repair. Who do we call or how can we
Question
user_54cd02 Additional DVR storage for your X1 TV boxes is still an option. There is a limit on the max your TV box is able to support on its own, and any additional storage would be added to the Xfinity Stream app using the cloud, but your TV box ca
xfinity stream app
Struggles, I've had a lot. I am so sick of Xfinity. I ordered extra DVR space, they tell me only available on the Xfinity Stream App. Not only that, but I just finished installing the app, and guess what, I get a [Edited: "Profanity"] error message. Can't Comcast/Xfinity do anything that actually wo
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@Annabelle2 I would reflect on what the official position of Comcast is now saying. The FAQ on the Yahoo transition states that the transition is optional and that Comcast email is not ending. Do I have to upgrade my comcast.net email account to Ya
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
Question
Hello @user_6creqk, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Please follow the steps on how to Report an Xfinity refund issue, payment issue, or safety concern online, an
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Pole is at a 45 degree angle and will fall into power lines soon. No way to contact you because you're all bots now. What to do?!!!
Just what I said above.
Question