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@XfinityFrank I have done so and nothing has changed. The rendition of the screen on the Samgung Galaxy S23 Ultra by the Xfinity App is simply defective.
Why does the "Edit" button simply show as a purple line?
Samsung Galaxy S23 Ultra with latest Android Operating system - Accessing the Xfinity App Click "WiFi" tab Click "WiFi details" button There should be an "Edit" button at the bottom f the screen All that shows is a purple line (see image) There are no scroll bars and you cannot "pinch to shrink" How
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My internet keeps dropping
It has been three years since we signed up with Xfinity, and to say this experience has been stressful from day one is an understatement. Our internet drops constantly. This is not occasional. It happens often. As a family that works from home, we rely heavily on a stable internet connection just to
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I am seeking assistance from an Official Employee to resolve a backend synchronization issue with my Primary Xfinity ID
I have two email accounts (addresses). The secondary email account works fine. After changing my password on my Primary account, I can no longer login to Comcast webmail using the primary email account. I am stuck in a login loop. I received the Edgesuite/Akamai "Access Denied" error Reference #18.4
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@Kelseygh1 @XfinityBenny Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Blinks orange and then blinks green then repeats
Hello. My modem started blinking orange and green lights last night. It’ll blink orange for a few minutes and then it’ll blink green for a few minutes and repeat. I took my modem to the Xfinity store to swap it out because I thought that might be the issue but this new modem is doing the same thing.
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The xfinity app completely [Edited: "language"]. It has no settings whatsoever. IDK why they would disable 10.0.0.1. It is just plain stupid.
Admin Tool on Xfinity Gateway option missing from Xfinity App
I have a Xfinity XB7 Gateway that is bridge mode because my house is wired with WAPs. When I go to the Admin Portal at 10.0.0.1 I get the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity x
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@user_gkxrfs @XfinityDuron Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Xfinity speeds drop consistently- 4 tech visits later and no results.
Hello everyone, I am at a loss for a solution. I have been dealing with internet issues with Xfinity for at least the last year. For reference, I pay for 2gb internet, WFH, and am a gamer. Regardless of what I am doing I get these spikes that occur around 3-6pm every day that completely shuts down m
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wire connection
With recent ice storm the wire that goes from the pole to the house is down due the heavy ice. I need a technician to come and fix the problem. Thanks
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Great, @user_qurxtp I appreciate the update. I'll reach back out tomorrow to make sure we got you taken care of.-Richard
NOW
My phone number was paused by Xfinity and I can't resume it, I've already talked by phone and chat, no one solves it, absurd. A neglect and disrespect. [Edited: "Personal Information"]
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@XfinityRichardThey called me on Friday and I couldn't answer, I'll try to contact them tomorrow.
NOW
My phone number was paused by Xfinity and I can't resume it, I've already talked by phone and chat, no one solves it, absurd. A neglect and disrespect. [Edited: "Personal Information"]
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Terrible customer service
Cancelled service 12/29/25 and still 1/5/26 their trying to take a payment of $176.00 out of our account. Put a stop service with our bank . I tried to talk to customer service today to find out why and was transferred 5 times and last one Mary hung up on me. Informed me I can't help you then hung u
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Customer Service
Hey everyone! This was a known issue when it came to the XB7 and XB8s. At this time, it appears that the fix was recently pushed out. I was also missing the bridge mode button on my XB8, but when I log into the modem's Admin page, I see it has return
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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Hello, @user_ynw48t are you still having issues connecting your X1 TV box? Tell me what you've done so far to get the box set up or is it still on the welcome screen?
Welcome, Connecting to your entertainment experience
Screen displays "Welcome, Connecting to your entertainment experience" for a long time.
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Closing topic due to age.
NAT Type and UPNP
so, I have an Xbox. I have a xb8 router and our internet is great. however, my NAT type keeps fluctuating between open and moderate making gaming laggy and disconnecting me from online games constantly. I reset the Xbox. I reset the router. I have run internet tests. Nothing is working. My internet
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Hi there, @user_qurxtp Oh no, I'm sorry for the inconvenience and frustration your phone number being paused is causing you. Have you already received assistance? If not please don't hesitate to reach back out.-Richard
NOW
My phone number was paused by Xfinity and I can't resume it, I've already talked by phone and chat, no one solves it, absurd. A neglect and disrespect. [Edited: "Personal Information"]
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user_nd5juw Happy to take a look and see what offers your account may qualify for. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon
Billing
My current billing increased due to promotional rate expiry.can I get another promotional rate.
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Customer Service
I have been trying to fix my constantly dropping wifi with customer service who tells me nothing is wrong and then proceeded to ignore my messages and then switched people which do did nothing but insist I purchase additional services. I am so frustrated when they just tell me to turn it off and on
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Customer Service
Problem with cable box
At first the remote said move closer. Than the box keeps shutting off. We get the welcome screen, connecting then it just shuts off. I tried all trouble shooting. The AI won't allow me to talk to anyone or put in what the problem is directly. I got a text message to schedule for a technician to come
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Customer Service
I just posted about the same issue, uninstalling + reinstalling the app didnt change anything for me
Why does the "Edit" button simply show as a purple line?
Samsung Galaxy S23 Ultra with latest Android Operating system - Accessing the Xfinity App Click "WiFi" tab Click "WiFi details" button There should be an "Edit" button at the bottom f the screen All that shows is a purple line (see image) There are no scroll bars and you cannot "pinch to shrink" How
Question
I am not able to activate Peacock through my NOW Streamsaver subscription
user_jrdnkg
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6 hours ago
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Unable to activate Peacock
I am supposed to have Peacock Premium included with my plan. It says it in the plan info, it says it in the streaming subscriptions store page, but under my subscriptions there is nothing. The page which everything says I should find an activate button does not have one. I have searched online for a
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