Xfinity Community Forum

@user_1bq1qx Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In t

XfinityBillie

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7 hours ago

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Wicked For Good bonus content

Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti

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Relocate Service from Overhead to Underground

I’m a general contractor working on a residential project. We need to have an existing Xfinity service line buried / converted to underground. Conduit is already installed. How do we request this? Thank you.

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Customer Service

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I believe you can also stop it with an email client such as Thunderbird.

strega7

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8 hours ago

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Yahoo email displaying inappropriate add

Yahoo email has been displaying inappropriate ads featuring scantily clad women in lingerie and g-strings. Is this how Xfinity is currently choosing to do business? I have to pay money to stop this nonsense? This is unacceptable Xfinity! I have screenshots of this inappropriate content.

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Gabriel, where you at?

user_wkj3cu

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8 hours ago

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Xfinity Representative Lying

So my wife sees that our bill went up and gives them a call to ask why. We have a grandfather plan and we call up. They state blah blah it is an increase and says we have this other plan that is the same thing with faster internet and is 10 dollars cheaper. So my wife says sure and signs up. Not eve

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Hi there, @user_6dyikw. @EG, had a great suggestion. Were you able to get that done?

XfinityFrank

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8 hours ago

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Arris inquiry

I see an Arris group inc as a device connected to my gateway. What is it? Do I remove it?

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Hello, I am experiencing the same issue. I can view the movie, but no bonus content is showing up. Thank you for your help!

user_1bq1qx

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8 hours ago

to the conversation:

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Wicked For Good bonus content

Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti

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Greetings @user_29c241, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the billing, I know having a bill increase is never something someone looks forward too, esp

XfinityJeff

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8 hours ago

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customer service - Live Chat Agent Gave False Pricing Lock Info and Higher Bill Received.

Reference Number: [EDITED: Personal Information.] DATE/TIME: 2025-09-10 11:27:32 Hello, I have a copy of my live chat referenced above where the agent assured me more than once that both my internet and tv services would be price locked for 5 years, including related fees. My total monthly charge wa

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user_u5ctrj our team can help you on this platform. We just need more information about how we can assist you.

XfinityJosephA

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8 hours ago

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Lack of Customer service PEOPLE

English speaking people that give [Edited: "Profanity"] about the customers WHO PAY YOUR [Edited: "Profanity"] SALARIES

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@user_1xobms I appreciate you sending the direct message, and was able to locate that. I'll follow up with you there to review the order.

XfinityJustinC

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8 hours ago

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Is there a way to talk to a live agent?

I’ve been trying to get a hold of an agent. I called the 1-800-xfinity and she’s not transferring me to someone. She hangs up even after I tell her what my problems are. This is quite frustrating because I’ve been with them for 2 years now and I’ve always had trouble with my internet. Can someone pl

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Hello, @user_nhxiae thank you for reaching out over Xfinity Forums. I completely understand wanting to be able to view your account. Are you trying to access your account online or through the Xfinity App?

XfinityJustinC

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8 hours ago

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I want to view my account!

I can’t get into my account!

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customer service - Live Chat Agent Gave False Pricing Lock Info and Higher Bill Received.

Reference Number: [EDITED: Personal Information.] DATE/TIME: 2025-09-10 11:27:32 Hello, I have a copy of my live chat referenced above where the agent assured me more than once that both my internet and tv services would be price locked for 5 years, including related fees. My total monthly charge wa

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Customer Service

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Hello user_mdvj9b Apologies to hear about the dial issues. Are the other services working in the home? Internet wise, that is up and running? Typically, with the home phone service, I would advise trying and unplug the phone cable from the modem and

XfinityThomasB

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8 hours ago

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NO DIAL TONE ON HOUSE PHONES

NO DIAL TONE ON HOUSE PHONES. WE HAVE A PACKAGE DEAL U-TUBE, INTERNET AND HOUSE PHONES. I AM HEARING IMPAIRED WITH A SERIOUS ILLNESS

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Lack of Customer service PEOPLE

English speaking people that give [Edited: "Profanity"] about the customers WHO PAY YOUR [Edited: "Profanity"] SALARIES

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Customer Service

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Thanks! Just DMed, hope to get the issue resolved!

user_1xobms

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8 hours ago

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Is there a way to talk to a live agent?

I’ve been trying to get a hold of an agent. I called the 1-800-xfinity and she’s not transferring me to someone. She hangs up even after I tell her what my problems are. This is quite frustrating because I’ve been with them for 2 years now and I’ve always had trouble with my internet. Can someone pl

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Good Morning, @user_vq4lr5! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting your account switched over to Bulk services. I would be more than happy to dive

XfinityAdrienne

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8 hours ago

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Bulk Billing Correction

I have been trying to contact your team about an issue with bulk billing since Dec 26th. I have called about 6 times. I am now part of a bulk billing plan with my complex. That was to go in effect upon my lease renewal which was Jan 1 2026. I was informed that I would no longer be billed by Xfinity.

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Hey there @user_2bffc8. What port(s) have your plugged the ethernet cable into on the back of the Xfinity Wireless Gateway? I would recommend reviewing our Overview of Xfinity WiFi Gateways and Routers online article for specific device details.

XfinityBradM

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8 hours ago

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2.4ghz Weather Station not able to link with xFI router.

I tried to hook up my 2.4mhz weather station to my xfinity router and kept getting a message that I had to get away from the router with my phone to get it into a 2.4ghz connection. I tried doing that but then my phone is too far away from the weather station to link the router information. I tried

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Hello, @Thehallguy Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click t

XfinityThomasC

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8 hours ago

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Xfinity says phone is unlocked but phone is LOCKED

I initially bought an iPhone 13 with xfinity years ago. It became damaged and I used my apple care plan to get a new one. I’ve since paid off the phone and am now looking to switch carriers due to xfinity promising me $500 trade in credit for another phone and then later denying it and only giving m

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Bulk Billing Correction

I have been trying to contact your team about an issue with bulk billing since Dec 26th. I have called about 6 times. I am now part of a bulk billing plan with my complex. That was to go in effect upon my lease renewal which was Jan 1 2026. I was informed that I would no longer be billed by Xfinity.

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Billing

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I want to view my account!

I can’t get into my account!

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Sign-In and Account Management

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I ended up getting a Roku stick. But was still having issues. Never had trouble with Fios. I ended up subscribing to Sling and everything is fine-$60+ later. I felt I was deliberately deceived AND was not asked what brand TV’s I had in order to be ab

user_4w9ns6

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9 hours ago

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Fox News not viewable on Xfinity Streaming

why is fox news not available on xfinity streaming? All other channels work just fine!

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