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Promo Ended – Any Loyalty Discount Available?
My promotional period has ended, and my monthly bill increased significantly. Are there any loyalty discounts or retention offers currently available?
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Billing
user_r4kvvn. Thank you for allowing us to assist with your cancellation. I’m glad we were able to get everything taken care of for you. You may now proceed with applying for NOW Internet as desired. If you need any further assistance, please fe
Switching from Xfinity to NOW Internet (May 2026)
Good morning, Just like Switch my Xfinity internet service to NOW Internet Jan 2026, I would like to switch from my standard Xfinity internet plan to one through NOW Internet, minimizing any service downtime. In that thread, a support team member explains how to set up a pending service disconnect s
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Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo
Return WPTV /NBC
It is ridiculous that you do not have NBC and WPTV as regular channels. We need you to return them to the lineup immediately especially as hurricane season is approaching
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@user_ff0u9g thank you for sending the direct message. I'll follow up with you there to continue with the disconnection of the account.
I want to cancel my service today.
I want to cancel all my Xfinity/Comcast services today. Thank you.
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@user_cr6rtf Thank you for taking the time to reach out about this concern. Is this the only channel giving you that error message? Have you tried restarting your box?
Record a channel offering
I have the Xfinity premium plan which includes MLB channels. I want to record MLB Central and the message I get is "channel subscriprion required to record channel" Why am I getting this message?
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Yes...After lots of calls to the help line, they finally sent a technician out. When they could not connect to the gateway with their phone, they replaced it. It worked for a few months, and then we were back to restringing it again and again. The wi
Shows WiFi connected but not connecting to internet
This is a regular issue, about every other month. All of our devices show they are connected to the wifi gateway, but when you try to use an app, check email, or go online, you either cannot connect or you are only connected for a few minutes before you are no longer connected. Every time I end up t
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I completely understand where you are coming from. We can review your options through DM as well. To send a direct message: Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary Click the "Direct Message" icon (
Updated my plan and now I'm not getting HBO or other premium channels
Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting
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Thank you for reaching out here. Though we hate to lose you as a customer I can definitely assist you with that request. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Clic
Customer support
I need to cancel my service. I do not want a phone call. I just want to cancel.
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“Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment
Lost of ABC Stations
Will Xfinity issue a monthly credit for the lost station? ABC is the main local station I watch for news and programs. Billing has consistently increased and we're getting less services.
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Lost of ABC Stations
Will Xfinity issue a monthly credit for the lost station? ABC is the main local station I watch for news and programs. Billing has consistently increased and we're getting less services.
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Customer Service
Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo
Disruption of channels
I’m very concerned that I am no longer able to access NBC which involves many shows that I like and the corresponding shows on Peacock because it’s an affiliate of NBC. When does Xfinity expect to finalize an agreement with the management of NBC to reinstate these stations. It is very frustrating to
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@user_ff0u9g In order to assist with cancelation and to access your account, we'll need for you to send us a Direct Message. In the DM, please provide your full name and service address. We look forward to your message. To start a Direct Message: C
I want to cancel my service today.
I want to cancel all my Xfinity/Comcast services today. Thank you.
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@MacLady Excuse me, but if Comcast customers who PAY for their emails are denied help at Yahoo, that's bad. I assume we WILL be able to get help with email issues? I hope some admin will answer this. The address remains the same. I cannot change e
Why does Xfinity keep censoring my emails?
I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. [Removed Malicious Links]But Xfinity always blocks me with these 'non-delivery report' emails. !!!!! Why are they censoring these important reports?And the ir
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Customer support
I need to cancel my service. I do not want a phone call. I just want to cancel.
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Customer Service
They cancelled service
We signed up with a promotional package. Tech came by and said we needed the cable brought to house, which happened in a decent amount of time. Then nothing. I did a chat and was told a modem was never ordered. Also had to add cell service. Whatever. Modem was supposed to come 2-3 business days. Nev
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Customer Service
Ok, I just finished setting everything back up and my email appears to be working correctly for now with the new IP address. Emails I send to myself are going to my inbox. I'm assuming this will hold true with email I send to others with comcast.net
Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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They cancelled service
We signed up with a promotional package. Tech came by and said we needed the cable brought to house, which happened in a decent amount of time. Then nothing. I did a chat and was told a modem was never ordered. Also had to add cell service. Whatever. Modem was supposed to come 2-3 business days. Nev
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