Xfinity Community Forum

Hi user_uswype! Thanks for taking the time to visit our Xfinity Forum. We appreciate you for choosing us and supporting our services. Please know my team is always here to help you with your service needs. To view your monthly billing, you can do so

XfinityAmira

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4 hours ago

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Billing

What is my current bill?

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user_krwtbm Well that is no good. I for sure would be reaching out if I were in your shoes too. Let's see about getting an exchange completed for you. Please send us your full name and complete address via our DM. How to Send Us a Direct Messag

XfinityPeterH

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4 hours ago

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Wrong phone sent

You sent me the wrong iPhone

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Orange Cable In Yard for Months

There is an orange cable in my yard and it’s been there for months. Something needs to be done about this. Thanks in advance.

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Customer Service

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Hi there, @user_fnex6x ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with going over the promotions that we have available. Please be ass

XfinityRichard

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4 hours ago

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Real agent

I have questions about my bill. It’s 100$ already , I’m sorry but it’s too much for me . Do you have any promotions for me or discounts?

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user_z39rtc, Hi there! Thanks for reaching out. Congrats on the move! You've come to the right place. We are a team of experts who are dedicated to helping with cancellation requests over social media. We can help. To get started, please send us a di

XfinityGabriel

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4 hours ago

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Cancel my internet

Hello, I will be moving from my apartment located at [Edited: "Personal Information"] on 2/28/26. I would like to “cancel” my internet at that time.

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U

Thanks for your reply. I guess your team cannot execute the needed steps to re-enable webmail access for my primary email account. I will try to reach out to your security team..... It is really frustrating to have this run around when one changes a

user_r4rfzq

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4 hours ago

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I am seeking assistance from an Official Employee to resolve a backend synchronization issue with my Primary Xfinity ID

I have two email accounts (addresses). The secondary email account works fine. After changing my password on my Primary account, I can no longer login to Comcast webmail using the primary email account. I am stuck in a login loop. I received the Edgesuite/Akamai "Access Denied" error Reference #18.4

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Oh no, I am sorry to hear about that @1_grizz! I would recommend clearing your browser cache and cookies, then returning to the Xfinity Forums, logging in and that should restore the icon. Please let us know if that helps.

XfinityAdrienne

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4 hours ago

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Diamond member perks. Can i still get movies for a dollar?

I'm a diamond member and was just directed to the redesigned members perks page through a Comcast email. The redesigned members perks page seems like a skeleton of what it used to be. What happened to picking any movie for a dollar? If it's still available, you're doing a wonderful job of hiding it.

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user_305oiu Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I see that you are reaching out to report some equipment that needs some attention. Our team is here and happy t

XfinityJorge

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4 hours ago

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Pedestal repair

Pedestal servicing [Edited: Personal Information] requires repair/replacement. Cables are exposed.

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Mine seems to have been fixed overnight. I can see everything without issue now.

user_7h9vu4

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4 hours ago

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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Real agent

I have questions about my bill. It’s 100$ already , I’m sorry but it’s too much for me . Do you have any promotions for me or discounts?

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Billing

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My issue seems to have resolved itself this morning. I can see everything without issue now. Hope it’s the same for everyone else!

user_7h9vu4

commented

4 hours ago

to the conversation:

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

Question

I too am experiencing this issue with Xfinity stream playback (only on the web browser, not on the DVR). But the problem only occurs for me with one program. All other programs play perfectly fine. The program is "Democracy Now", a daily

Northpaw68

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4 hours ago

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Xfinity app DVR playback video pausing issue.

For the last week, I have noticed several of my DVR movies are having playback issues. It first started when I noticed a 3 to 5 second pause in audio, during video playback, especially after the start of the playback or if I tried to fast forward past commercials. In the last four days, I’ve noticed

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Thank you so much for sharing those details with us, @user_sh99a2! I just want to ensure we are on the same page, are you wanting to ensure that if you don't migrate you will still have access to your comcast.net email?

XfinityAdrienne

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4 hours ago

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Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

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Wrong phone sent

You sent me the wrong iPhone

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Customer Service

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Thanks for letting us know, user_f404gp! Let us take a further look into this for you on our end. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the

XfinityAmira

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4 hours ago

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Activate peacock

Since my account wasn’t working with my subscription I permanently closed my peacock account so my Xfinity peacock activation supposedly got linked too that account .. I made a new peacock account tried too activate again my subscription with my new email and it says that Xfinity peacock is already

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There is no chat or bell icon on this page.

1_grizz

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4 hours ago

to the conversation:

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Diamond member perks. Can i still get movies for a dollar?

I'm a diamond member and was just directed to the redesigned members perks page through a Comcast email. The redesigned members perks page seems like a skeleton of what it used to be. What happened to picking any movie for a dollar? If it's still available, you're doing a wonderful job of hiding it.

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user_0oe7ad Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

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4 hours ago

to the conversation:

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Billing

Why is my monthly bill $68?But they took a total of seventy

Question

Good Morning, @user_r4rfzq! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your comcast.net email and the login looping. Thank you so much for sharing the

XfinityAdrienne

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4 hours ago

to the conversation:

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I am seeking assistance from an Official Employee to resolve a backend synchronization issue with my Primary Xfinity ID

I have two email accounts (addresses). The secondary email account works fine. After changing my password on my Primary account, I can no longer login to Comcast webmail using the primary email account. I am stuck in a login loop. I received the Edgesuite/Akamai "Access Denied" error Reference #18.4

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We are engaging :)

XfinityJoe

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4 hours ago

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(ASAP)Don't want to pay instillation fee when I can do it myself

I am moving to a new apt that shows xfinity does service the house. Can I transfer my current equipment and service myself, or will I need an actual appointment to have Installers do the setup. I set up my current one myself and would like to avoid the $100 installation for no reason.

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U

@EG When can I get my answer back?

user_w61v9m

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4 hours ago

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(ASAP)Don't want to pay instillation fee when I can do it myself

I am moving to a new apt that shows xfinity does service the house. Can I transfer my current equipment and service myself, or will I need an actual appointment to have Installers do the setup. I set up my current one myself and would like to avoid the $100 installation for no reason.

Question