Xfinity Community Forum

acostar1 Hi there! Thank you so much for using our Xfinity Support Forums and our team is always here happy for the chance to connect. I understand that some companies are upgrading the infrastructure in your area, and we assure you that we are worki

XfinityJorge

commented

7 hours ago

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I just received a Door Hanger that AT&T is installing Fiber in our neighborhood. What about Xfinity?

I just received a Door Hanger that AT&T is installing Fiber in our neighborhood. When is COMCAST going to do the same and replace this old broadband cable with Fiber in our neighborhood? I think the wait for Xfinity/COMCAST to upgrade our neighborhood from older broadband to fiber has been long enou

Question

No, but how do I post publicly

acostar1

replied

7 hours ago

to the conversation:

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I just received a Door Hanger that AT&T is installing Fiber in our neighborhood. What about Xfinity?

I just received a Door Hanger that AT&T is installing Fiber in our neighborhood. When is COMCAST going to do the same and replace this old broadband cable with Fiber in our neighborhood? I think the wait for Xfinity/COMCAST to upgrade our neighborhood from older broadband to fiber has been long enou

Question

user_gxgimn, Hello, and thank you for reaching out to Xfinity Support. I am sorry you had trouble getting your account canceled. We are sorry to lose you as a customer, but we are here if you ever need us. Take care!

XfinityAngie

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7 hours ago

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U

CANCEL MY DANG INTERNET PLAN

I tried to go to the store to cancel. They said I had to call but could take the equipment. I don't want to call. I want face to face with someone.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

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U

Are there no humans anymore to help with spotty internet service?

Last week a technician came to understand why my modem kept going offline and reconnecting. Said my modem was fine. He changed a bunch of coax cable ends all over the house. Seemed to resolve the issue. They came back today to replaced the line from the poll to the house. No it goes off line like ev

Question

If other Internet/TV corporations are replacing their Broadband with Fiber in our neighbor now, and Xfinity does not care, then I a 40 year customer of Xfinity will probably switch my service to AT&T fiber. I believe many in our neighborhood wil

acostar1

commented

7 hours ago

to the conversation:

0

I just received a Door Hanger that AT&T is installing Fiber in our neighborhood. What about Xfinity?

I just received a Door Hanger that AT&T is installing Fiber in our neighborhood. When is COMCAST going to do the same and replace this old broadband cable with Fiber in our neighborhood? I think the wait for Xfinity/COMCAST to upgrade our neighborhood from older broadband to fiber has been long enou

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

1

I just received a Door Hanger that AT&T is installing Fiber in our neighborhood. What about Xfinity?

I just received a Door Hanger that AT&T is installing Fiber in our neighborhood. When is COMCAST going to do the same and replace this old broadband cable with Fiber in our neighborhood? I think the wait for Xfinity/COMCAST to upgrade our neighborhood from older broadband to fiber has been long enou

Question

U

I finally got it cancelled but dang.

user_gxgimn

replied

7 hours ago

to the conversation:

0

U

CANCEL MY DANG INTERNET PLAN

I tried to go to the store to cancel. They said I had to call but could take the equipment. I don't want to call. I want face to face with someone.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

2

U

CANCEL MY DANG INTERNET PLAN

I tried to go to the store to cancel. They said I had to call but could take the equipment. I don't want to call. I want face to face with someone.

Question

I just received a Door Hanger that AT&T is installing Fiber in our neighborhood. What about Xfinity?

I just received a Door Hanger that AT&T is installing Fiber in our neighborhood. When is COMCAST going to do the same and replace this old broadband cable with Fiber in our neighborhood? I think the wait for Xfinity/COMCAST to upgrade our neighborhood from older broadband to fiber has been long enou

Question

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Customer Service

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Phone number sometimes showing as blank in settings, can't receive calls

I recently moved to a 2020 iPhone SE, including moving my SIM card. At first, everything seemed to go smoothly, but I've just noticed that sometimes when I restart it, if I go to Settings > Cellular, my number doesn't show up under the Xfinity Mobile section. Sometimes restarting my phone fixes it,

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Devices

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

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U

status of order [Edited]

I attempted to chat with the support team to get a status on when my service will be installed the last notice i received was they would be scheduling a team to do an underground burial. The markings have been completed but i have not heard from anyone since? The chat said they would schedule instal

Question

user_4kn26v Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I understand that you are wanting to make some changes to your home set up and have the modem in another room. We are here to help you

XfinityJorge

commented

7 hours ago

to the conversation:

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U

Coax cable moved

Hi, I wanted to know how much it would cost to have my Coaxial cable moved from one room to the living room or have a second cable run into another room, I don’t receive goods range range range in the room I needed.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

Coax cable moved

Hi, I wanted to know how much it would cost to have my Coaxial cable moved from one room to the living room or have a second cable run into another room, I don’t receive goods range range range in the room I needed.

Question

U

how to access email without having to use my mobile phone

how to access email without mobile phone

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Email

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user_neo525 Thanks for reaching out for help with the data usage. To confirm, do you use our gateway or your own?

XfinityEricB

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7 hours ago

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U

Data usage validation

I have been observing higher data usages since May 2025 without any changes in our daily routines. At the end of Aug, I was back working full-time outside the house and expected less data usage the following months. However, it's not observable as Sep and Oct, the monitoring system indicated almost

Question

U

Review

I went to the Only Xfinity store in my area. As soon as I walked in, the lady asked what was wrong, I said my phone. She asked what service I had, I replied Xfinity. She said I was at AT&T. I looked around confused, she again said, this was AT&T. I didn’t know what to say and went to leave. She crac

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Customer Service

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Xb8 provision problems and support refused to escalate to level 2 without a second technician visit which is not available

Please help me I’ve already confirmed with the last technician that the Wiring is all fine and the signal to the line is good. The only issue it could be is the router but Support support insisted on another technician coming out even though they don’t have an available appointment until the beginni

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Your Home Network

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Good morning @Luking4Help, and thanks for posting to the Xfinity forums, I hope this message finds you well. If you deleted the email inviting you to migrate your email to Yahoo, if you log into the Xfinity email webpage, that banner inviting you to

XfinityJeff

commented

7 hours ago

to the conversation:

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yahoo migration banner stop appearing

How do I get the banner below to appear again? I get too spam emails so I've deleted the migration email while cleaning my inbox.

Question

@philipj The platform is still fully supported. The resolution is coming, I don't have a firm ETA, other than "very soon".

XfinityAlex

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7 hours ago

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Can't view attachments

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.

Question

@user_i95psr Thanks for reaching out to us, we do apologize for any inconvenience, let’s take a deeper look at your account to see what happened and see how we can resolve this issue on getting your services restored. To get start

XfinityOrlandoM

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7 hours ago

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U

Xfinity cable

My services were disconnected for late pay. However you agreed to allow me to pay December 26, 2025. I assumed you were correct and I didn't pay and I don't receive a check from my employer till Dec 26th and I will receive a Christmas bonus at that time as well.

Question