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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Credit
I have been with Xfinity for a year. At this time I am very frustrated with Xfinity. For the past two weeks I have been trying to purchase a new phone. I went to the store three times and each time I have been told I would have to pay the full price to get the phone due to them having my credit limi
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user_42xs2w I can understand how frustrating it can be when things are not working properly, especially when you rely on them if you work remotely or just for home needs. Since your comment was from a few days ago, have you noticed any further interr
Consistent outages - not good enough
What is happening? I have had many years of great service by Xfinity but in the last 2 weeks I have had so many outages. - it started with a local area outage (possibly due to weather) - since then, I have had over 10 router restarts and lost connections - followed by another local area outage today
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Hello @blueyslori58, and thank you for reaching out on our Xfinity Community forums to express your concerns. Have you managed to correct the issues with your favorites list, or are you still in need of assistance? Please let us know.
missing favorite channel list
Last night (Tues. Aug. 18th, 2026) my husband noticed that our "favorite" channel list is gone. Poof! Just disappeared. What happened? Now I guess we have to go back to put them back on. Why'd this happen? Do we need a new box? ? This morning I manually put the favorites back on, but I want to know
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rickhalv Hello, are you still having service issues?
Uncorrectables and T3 time outs
@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d
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I have been seeing an increase in data usage over the past few months also. If anything we have been using less in an attempt to keep from going over. Our password was changed and we have taken every step to prevent this spike. We do not stream nor d
data usage spike
I’m posting here because I’m really frustrated and wondering if anyone else has dealt with something similar. Starting in April, our Xfinity data usage suddenly spiked out of nowhere. Our household normally uses around 500GB a month, but in April Xfinity reported 3345GB of total usage, with 2116GB c
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Perfect, we are looking forward to chatting with you in the DM!
Connection drops T3 and T4 timeouts
Hello, Since the start of August I have had many service issues with my Xfinity internet. I own my own cable modem. The modem upstream power looks like its maxed out almost and that is when the connection drops as I see in the modem logs T3 and T4 timeouts. Issue: Internet connection T3 timeouts and
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I’ve been having the same issue for three weeks
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need help with loyalty pricing for 1 Gig Internet
I’ve been an Xfinity customer for several years, including at my previous address before moving to my current service address in 2023. I currently have 1 Gig Internet and Xfinity Home Security. My current 1 Gig promotional rate expires September 22, 2026. I’d like to stay with Xfinity, but I’m looki
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Transfer account
I need to transfer my account to another person. Please help me start the Account Change Request. The bot in the chat is completely useless.
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Sign-In and Account Management
Hi Xfinity Frank. Thank you for your note back and being direct with the conversation. I'm suspicious of tech visits and the extra bills for 'inside the home' troubleshooting $$$. I'd much prefer a technician to peek into the box outside my apartmen
Connection drops T3 and T4 timeouts
Hello, Since the start of August I have had many service issues with my Xfinity internet. I own my own cable modem. The modem upstream power looks like its maxed out almost and that is when the connection drops as I see in the modem logs T3 and T4 timeouts. Issue: Internet connection T3 timeouts and
Question
Yes still cannot get the $5.99 movie list
Filter for 5.99 movies
How can I EASILY filter for rental movies that cost less than $5.99 so that I can use my Xfinity Rewards? It is just silly to have to select every single movie to see how much it costs so that I can utilize the rewards. There needs to be a filter added for whatever qualifies for the reward ($5.99).
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OK I would like to take a deeper look into this. Can you please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
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I am having the same issue with my current account after confirming military status
Unable to access Diamond Rewards
Hi, I’m hoping someone could help me out. I am unable to access the Xfinity rewards page. I keep getting the error that I’m not a member yet. I’ve followed all the steps I can think of to fix the page, such as clearing my cache, using other browsers, and even other devices. Is this a common error? H
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How can I receive from digital care team
Account Error - "Something unexpected happened" on every page
I can log in successfully, but every single page shows the error "Something unexpected happened". I cannot access my bill or account information. Please help.
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stream hisense firetv issues
Having issue with the Xfinity Stream app on my new Hisense TV. Downloaded the app via the embedded FireTV interface. All other apps (Netflix, Prime, ...) are fine. But Stream will occasionally do the following: 1) Audio and video out of sync - need to pause and restart. 2) about once a week Stream w
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Xfinity Stream Website
There is a ticket open for this concern. So our engineers are working on it. I am sorry for any incorrect information that may have been provided. It is a known issue and our engineers are working on it.
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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Unsubscribe
If u unsubscribe some one from the account but in their phone they still on would they automatically be log out or they would stay seeing the cameras
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