Xfinity Community Forum

@user_kfa5vk thank you so much for answering all the questions, it is really helpful knowing it was the original code. Was the code ever attempted to be used for an order, then the order get cancelled or not completed?

XfinityJustinC

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9 hours ago

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300 off a phone

I accidentally generated the reward code for 300 off a smartphone and I can’t find it again. How to regenerate it

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end date for seasonal plan

I need to change the end date for my seasonal plan

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Customer Service

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@user_9615yd The Xfinity Pro WiFi Extender is included with the Xfinity Pro service at no additional charge. However, an optional backup battery for the extender can be purchased separately for $60. Are you receiving a charge? Is this a one time char

XfinityEva

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9 hours ago

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Xfinity Pro Extender

Can we purchase the Xfinity Pro extender instead of having to pay the $15/month ?

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I pay over $300 per month for my service with Xfinity. My apps were not working properly and I couldn’t watch a show in the apps. The technician said I needed a new box. So, my husband got the new box at the Xfinity store and now I can watch absolute

user_tvcct6

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9 hours ago

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Voice guidance loop

Stuck in voice guidance loop when trying to install new tv box.

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@HOBITY33 Thanks for reaching out to us regarding your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and c

XfinityCarolyn

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9 hours ago

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how to connect a computer to xb8-t using cat5 cable?

I have plugged the cat 5 cable that connects to the computer (across house on top floor so poor wifi connection) into port 2.

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emails

Why can't I get into my e-mails?

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Email

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I just received an email stating that xfinity is extending my free Peacock premium for another year. This is not a channel I watch regularly. I would much rather have my local channel ABC back. How can you afford to give a premium channel to customer

user_n7hvtm

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9 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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EDIT: it is back! I will try again! Thanks! There is nothing on the app overview page under "view recent activity". When I clicked through the notification on the original benefit redemption, after copying the code I was given I was asked for an sos

user_rhz8d4

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9 hours ago

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universal tickets

I redeemed the free universal tickets and received a code, but when I went to redeem them, I accidentally copied the 2fa code to log in without writing down the code for the tickets. I can't figure out how to find that code - it's not in my redeemed benefits page. Can you please guide me?

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Hey @user_sp9fuv. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist. Could you please provide more detail pertaining to your question? What channels are you able and not able to access? W

XfinityDemitrius

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9 hours ago

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Access on tv vs phone

Why can I watch certain shows on my phone and not on my tv

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Original code I received

user_kfa5vk

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10 hours ago

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300 off a phone

I accidentally generated the reward code for 300 off a smartphone and I can’t find it again. How to regenerate it

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Comcast owes us more of an answer and definitely a refund. The regional charge use to show on my bill as a line item but now does not. It was $30 or more as best I can recall. Comcast owes us a clear update and that refund. For man

user_vqb2n3

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10 hours ago

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Will you bring back the ABC channel to Tucson Arizona area...soon?

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@user_kfa5vk I know you had mentioned you were originally having issues with the first code of not being able to find it. Was the code you had used the original, or were you able to get a secondary code?

XfinityJustinC

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10 hours ago

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300 off a phone

I accidentally generated the reward code for 300 off a smartphone and I can’t find it again. How to regenerate it

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user_5ogub8, Thank you for reaching out and creating a new post. I understand you are running into issues making a payment online or over the automated system. To find all your payment options for your Xfinity account, you can visit this link ht

XfinityVianney

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10 hours ago

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Cannot make a payment online or over the phone

Hi, I have been trying to pay the bill and each time I try online it says i can't make a payment because I need to be verified but as far as I can tell, I am. Also having issues with paying over the phone. It either declines every card I try or says that I have reached the daily limit of trying to p

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Why is there a charge for wifi extender?

user_9615yd

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10 hours ago

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Xfinity Pro Extender

Can we purchase the Xfinity Pro extender instead of having to pay the $15/month ?

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pmell20 Wonderful! I'm glad that helped. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.

XfinityDilary

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10 hours ago

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Why is my wifi extender blinking?

I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?

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I didn’t use the code I only applied it to get the price and my computer hung and when I went back in says it was already used. I didn’t buy anything. Do I have to wait?

user_kfa5vk

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10 hours ago

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300 off a phone

I accidentally generated the reward code for 300 off a smartphone and I can’t find it again. How to regenerate it

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Thanks, looks like everything is fine.

pmell20

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10 hours ago

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Why is my wifi extender blinking?

I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?

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Cannot make a payment online or over the phone

Hi, I have been trying to pay the bill and each time I try online it says i can't make a payment because I need to be verified but as far as I can tell, I am. Also having issues with paying over the phone. It either declines every card I try or says that I have reached the daily limit of trying to p

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Billing

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Hello user_rhz8d4 👋 Those Universal Studios tickets are an awesome reward through our membership program, but due to the limited nature of the tickets and how fast they are redeemed by our customers, it's possible that the allotted number of tickets

XfinitySeth

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10 hours ago

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universal tickets

I redeemed the free universal tickets and received a code, but when I went to redeem them, I accidentally copied the 2fa code to log in without writing down the code for the tickets. I can't figure out how to find that code - it's not in my redeemed benefits page. Can you please guide me?

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Can't Get Into Email [Edited]

I can’t get into my email [Title Edited to Remove Personal Information - Email Address]

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Email

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