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poor picture quality with stream app on Roku
I have poor picture quality using the stream app on Roku. I went through many debugging steps with the useless AI assistant
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Xfinity Stream Website
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Next Generation Upload Speed - Chicago
Hello! I am currently on the 1.2gb/35mbps Gigabit plan and in the city of Chicago. I know Xfinity is rolling out upgrades for the next generation upload speeds and am curious on any resource to confirm if I should currently have it (I believe not yet based on lack of communications/current account i
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Wicked For Good free tickets code no longer valid
I was able to claim a code for two free tickets to Wicked For Good, but the code is showing as no longer valid when trying to use it. Can I get help with this?
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Customer Service
Good Morning, @user_78azg8! Thank you so much for clarifying the issue being with Peacock+. At this time, we are aware of an issue that is not allowing our customers to activate the included Peacock+ with your subscription. Our engineer team is worki
Help with paramount premium
I just got Xfinity with Paramount & I cannot get in to Paramount. It wants to to pay for a subscription but that is included in my Xfinity plan. Any suggestions?
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I'm having the same problem. I signed up for XFinity Pro for the unlimited data but today I received a message that I'm at 75% of my allowed monthly usage. I'm also frustrated.
Question about Xfinity Pro and Unlimited Data
Hi, I need clarification about a confusing situation with Xfinity Pro. This morning I received an email that my monthly data usage reached 100%. In that email, there was a link that led me to Xfinity Pro. I also searched online and saw a result (screenshot attached, Fig. 1) saying “Unlimited Interne
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Good Morning, @user_s0ytuy! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with getting the billing updated with your trade-in, it certainly is not what we want. I wou
Still waiting for refund after returning iPhone 16 Pro Max 256GB – $1,323.83 charge not refunded
Hi Xfinity team — I’m reaching out publicly because I’ve exhausted every normal support channel and still haven’t received a refund. Back in August, I purchased a new iPhone 16 Pro Max 256GB through Xfinity Mobile's trade in program, but returned it using the FedEx RMA return label provided by your
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Next Generation Upload Speed - Chicago
Hello! I am currently on the 1.2gb/35mbps Gigabit plan and in the city of Chicago. I know Xfinity is rolling out upgrades for the next generation upload speeds and am curious on any resource to confirm if I should currently have it (I believe not yet based on lack of communications/current account i
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Customer Service
@user_46656d Quite welcome ! Good luck all !
Packet loss to Battlefield 6 official servers only
I have noticed while playing bf6 that when connecting to the official EA servers I have weird rubber banding issues. This is not an issue when connecting to the unofficial servers found in the server browser. I tried to do some troubleshooting and pinging known servers EA uses for bf6 and I loose al
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@Steve473 Thank you for making us aware your other cable boxes are still not working even after visiting the Xfinity store. I would be more than happy to help figure out a solution to this problem you're experiencing. Have you by any chance used the
Main box OK, others not working
Everything was working perfectly. I had an extra box that I needed to turn in, so I brought it to the office. The Xfinity person suggested that I needed to bring in all of the boxes to swap them for new ones. I made another trip to do that. Got everything home, and nothing worked. No TV on the prima
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Hi user_3xatdg! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear about the recent connection issues you've been experiencing. My team would love to further troubleshoot this on our end with you
Same issue since Xfinity network upgrades
I am having the same issues since Xfinity completed what they called network upgrades in my area. I have followed all troubleshooting tips. Does anyone have a good alternative to Xfinity? It seems they are our only option. WiFi is always slow. Lack of competition leads to complacency. Would love to
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Thanks for testing that outside of a Xfinity network, @EG! I am also getting the same results as @user_8hztzo only my signal is going from AZ to TX and then it stops responding toe ICMP request. So it seems like once it transfer from xfinity to the n
Packet loss to Battlefield 6 official servers only
I have noticed while playing bf6 that when connecting to the official EA servers I have weird rubber banding issues. This is not an issue when connecting to the unofficial servers found in the server browser. I tried to do some troubleshooting and pinging known servers EA uses for bf6 and I loose al
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david.g1 I'd be happy to look into the status of your gift card and find out what's causing the delay. To do so, I'll need to access your account. Please send me a direct message with your full name and the address on your account. Once I have that i
Gift card for switching internet plan
Earlier this year, I switched my internet plan and was promised a $100 gift card. I should have gotten the card in May or June. The Xfinity Assistant cannot understand my question and cuts off the "conversation." Who can I call to get my promised card?
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Submit a claim with the FTC. We all should do this. Hold their feet to the fire. ReportFraud.ftc.gov
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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@Ryojinorion Submit a claim with the FTC. We all should do this. Hold their feet to the fire. ReportFraud.ftc.gov
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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@JXFN Submit a claim with the FTC. We all should do this. Hold their feet to the fire. ReportFraud.ftc.gov
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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Submit a claim with the FTC. We all should do this. Hold their feet to the fire. ReportFraud.ftc.gov
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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That non answer just earned you a fraud claim with the FTC. Im sick and tired of Comcast stealing my money and not providing the service they advertise.
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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Once again I have been told I will be getting my gift card and I am still waiting. Pleases clairify why I have not gotten it yet! Thank you.
Gift card for switching internet plan
Earlier this year, I switched my internet plan and was promised a $100 gift card. I should have gotten the card in May or June. The Xfinity Assistant cannot understand my question and cuts off the "conversation." Who can I call to get my promised card?
Question
Submit a claim with the FTC. We all should do this. Hold their feet to the fire. ReportFraud.ftc.gov
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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user_29bqsh, Hi there! Thanks for taking the time to reach out. We are honored by your interest in our Next Gen speeds. We are the right place to go for help with this over social media. To check on this for your account specifically, please send us
XfinityGabriel
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Next Generation Upload Speed - Chicago
Hello! I am currently on the 1.2gb/35mbps Gigabit plan and in the city of Chicago. I know Xfinity is rolling out upgrades for the next generation upload speeds and am curious on any resource to confirm if I should currently have it (I believe not yet based on lack of communications/current account i
Question