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Xfinity: Loyalty Should Not Be a Penalty
I have been an Xfinity customer for more than ten years, and I do not need another scripted “thank you for your loyalty.” I need that loyalty reflected in how you treat your customers. What I find appalling is the recurring renewal cycle: higher prices, limited packages, and no reasonable way to mai
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Good afternoon, @user_qfpunz ! I completely understand how frustrating it is to continue seeing charges after you’ve already requested cancellation and were told a refund would be issued. Please send us a DM with your full first and last name a
Unauthorized charges
I’m so frustrated. I cancelled my services ( WiFi and mobile in August. I even got a refund of $4.97 in September. Then last week (now we’re in October) I got charged $30.81. After calling on 10/17/26 apparently they never canceled the mobile line so I was told I would receive a refund for the full
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GO BACK TO XFINITY FROM T MOBILE
I MADE THE MISTAKE YESTERDAY OF SWITCHING TO TMOBILE AND NOW I WANT TO SWITCH BACK TO XFINITY. WHEN I GO TO ADD A LINE IT SAYS YOU CAN'T ADD A DUPLICATE NUMBER. Sorry for the caps......We have 2 numbers, one which was already switched to t mobile yesterday, the other remains with xfinity, so i want
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Plan
user_ssrebt. I completely understand why you’re still upset, especially after the confusion with the equipment and the experience you had at the store. You shouldn’t have had to go through so much just to get clarification. We'd like to h
Equipment upgrade email and website offer
I received an email telling me that’s it time to upgrade my tv equipment. Clicked the box, it’s on its way. A day or two later it appears on my porch, and it’s a streaming box for a second tv. I don’t have one. I didn’t ask for one, I figured it was a new primary box that was coming. After much hoop
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How do I get my TV from Spanish back to English?
Why all of a sudden my channel goes to spanish. I go to language and it reads English ??
Tried changing the language, but reads English
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@XfinityJeniece Fox NFL
Why all of a sudden my channel goes to spanish. I go to language and it reads English ??
Tried changing the language, but reads English
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Hello @user_iy5759, and thank you for reaching out here on our Xfinity Community forums. We understand how frustrating it can be to feel like you’ve already signed in, only to be asked to do it again when moving between your email and streaming
log ins
Once I have logged in to xfinity why do I now have to then log in every time I want to look and email and streaming, [Edited: “Profanity”]
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Getting my game on FX1
My game (Colorado vs Okla. St.) was on FX1 yesterday evening, however I was denied access despite paying for a Fox One subscription when we switched to XFINITY cable.
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Xfinity Stream Website
Same, can't even switch tabs without getting kicked off and forced to log back in. This is a very recent problem and extremely annoying!
Constant login
All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu
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tv pixelation after updating gateway
After updating gateway per email from Xfinity, All my TV's have pixelation. When through all troubleshooting options with xfinity assistant. No help. This is totally unacceptable.
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Channels and Programming
@EG Thank you for the information. Is there a device that does support ethernet backhaul?
EXTENDER INTERNET SOURCE
I purchased a wi-fi extender for an area that needs the boost. I plugged an ethernet cord into the device and have two questions regarding this; 1) Does the Wi-Fi extender utilize the ethernet connection as the source of it's internet? 2) Does the dual ethernet connection on the bottom of the device
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why do I get lied to by 3 agents when I'm just trying to get additional service.
On the phone now for 2 hours! 3 agents flat out lie to me, nothing unusual for Xfinity customer service unfortunately. I want to get additional Internet service at another address but after repeatedly going over service info and Internet package they say we can't schedule a ln install, let's get ano
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@XfinitySean Thank you, have followed up as directed.
Plan Builder Not Working
I tried to change my service over to the 1 Gigabit 85$ for 5 years offer a week ago (using https://www.xfinity.com/digital/offers/plan-builder), got a confirmation, and nothing changed. I have done this again today, and hoping it will post this time. I can share screenshots and documentation as need
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When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiF
Why is my service keep shutting off
My service keeps shutting off and every time it shuts off when I get on my phone operated with a different company it says that my service is at perfectly fine but yet my internet keeps going down
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Hello @user_k9j139, and thank you for reaching out here on our Xfinity Community forums. We can understand how concerning it would be to find your driveway damaged after work was performed around the Xfinity lines. We’d like to take a closer lo
Property damage
Xfinity came to cut down vines Around the lines and they rotted up our driveway and made the gravel go everywhere and caused big ditches in our gravel trying to back up the driveway.
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to clarify, you are acknowledging that you have access to the same "deals" I can see if I log onto my account and look at the plans offered to me on line when I am logged into my account? @XfinityThomasC : Why can't you answer this question: "
Xfinity: Loyalty Should Not Be a Penalty
I have been an Xfinity customer for more than ten years, and I do not need another scripted “thank you for your loyalty.” I need that loyalty reflected in how you treat your customers. What I find appalling is the recurring renewal cycle: higher prices, limited packages, and no reasonable way to mai
Question
Good afternoon, @user_llu8ao ! I’m sorry for the confusion with your first bill. I can definitely understand wanting to know why you’re seeing $80 when you expected $70 with automatic payments. Please send us a DM with your full first and
XfinityRichard
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7 hours ago
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billing
I just signed up for the 300 mps at 70 dollars a month and I have automatic payment. Why is my bill 80 dollars. Please reply from a real person not AI!!!
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