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user_76r0yy Hello and thank you for reaching out via our Xfinity Community Forums. I’m truly sorry to hear about the trouble you’re having with your email after changing your password. I understand how frustrating it can be when automated systems don
can not get comcast email
Since this morning, July 9 2024 I can't receive or send emails. Is there a problem?
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I see you sent a direct message, and I will follow up shortly. Please keep in mind, however, that sending an unsolicited direct message to our team is a violation of the Community Guidelines. I completely understand you are eager for help and would l
Xfinity Internet
I am currently on a standard plan with no term commitment. My plan on-line says I am at $29.99 a month, but my next bill is coming up and says $54. I see there is a currently offer out there for $19.99 with a 12-month commitment and would like to get into that plan if possible and/or get my bill co
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download the Xfinity WiFi hotspot profile
The Install secure Xfinity WiFi on your Mac OS X laptop (https://www.xfinity.com/support/articles/wifi-for-mac) page includes a link, download the Xfinity WiFi hotspot profile (https://secureprofile.wifi.connected.xfinity.com/). Clicking the link just gives "403 Forbidden".How can I get the WiFi hot
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Customer Service
ffzeus Thank you for the time to leace the comment and our team is here to see how we can help with all of this. Can you please send us a DM with your name and address to get started? Here's the detailed steps to direct message us: • Click
Email filters not working....again
Did Xfinity get hacked again? Since the hack, I have been forced to reset my account password daily. I assume someone tries too many times to log in incorrectly, which triggers it. Here's the problem. I have 2FA enabled. They can't get in even if they know the password. I have called numerous times,
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Direct Message Sent as per your instructions.
Missing emails on Xfinity Server, Outlook, iPhone and iPad
All of my emails in my Xfinity inbox are missing prior to March 6, 2024. I use Outlook on my laptop, iPad and iPhone and the emails are missing there as well. How may I recover these old messages? Thank you
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Terrible intermittent Network jitters, bad tracert report to Gaming Servers
Need help with my problem with ping/packet loss in my Games (particularly Valorant) Some game's I will have stable constant 20-30 ping, then half way thru it will spike from 30-200 randomly and there is nothing using up my bandwidth while im playing. I have a wired Connection with 1.2gb speed plan i
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Your Home Network
Hey user_0ysi4b, thanks for reaching out to Xfinity Support on our forums. Are you getting any errors when trying? For example BAD SSL?
Unable to upload videos/large files
I have the following hardware:Model: XB8 Vendor: Technicolor Revision: 2.1 Firmware: CGM4981COM_6.7p14s1_PROD_sey I am unable to upload videos/large files from home network. This problem is specific to my home internet configuration. I've tested several other variations with success.1) When
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xr15v2 remote - tv input button problem when also adding Onkyo receiver
Hi there- just got a new cheap 55" Insignia fire tv and a new Xi6 4k cable box installed. Here's the problem: If I PRESS A and go to REMOTE SETUP it finds an Insignia fire tv which is nice, and the volume works on the tv, however, the TV INPUT BUTTON DOES NOT WORK (this is not good!) so, i CLICKED "
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X1
@nes1984 I do see the information in the screenshot. I just wanted to provide more context as to why. Did you have a chance review your June bill? Did you also check for more offers online while you where there?
Xfinity Internet
I am currently on a standard plan with no term commitment. My plan on-line says I am at $29.99 a month, but my next bill is coming up and says $54. I see there is a currently offer out there for $19.99 with a 12-month commitment and would like to get into that plan if possible and/or get my bill co
Question
@user_kw32pw Thank you for letting us know that you are running into the same issue. While we did not get a resolution, we found that a box swap did not fix the issue either. Please, send a DM to Xfinity support so we can work on your box. Here ar
britbox captions black out after about 40 minutes
I recently had my set top box replaced. Since that was done, I've noticed when I watch a show on Britbox (through the Xfinity Apps menu) the closed captions blacken out after about 40 minutes. This did not happen with the previous box. If I leave Britbox and return to watch the rest of the show, th
Question
Hey there, pinay_racer, thanks for reaching out through Xfinity Forums. Are you still having this issue and what troubleshooting steps have you tried already?
Peacock Premium for Diamond Rewards
Hello, I am a diamond rewards member. I claimed and activated my Peacock Premium reward, but when I sign in to Peacock it wants me to choose a plan and does not show that I have premium. Please assist.
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I would have figured the 20 minutes of ads per hour of show would have done it, I don’t see why they need to disrupt their own features to force more. Personally I am far less likely to purchase anything or use any service that is constantly advertis
Removing ads from last watched channel list
How do you remove the forced ads appearing in my last watched channel list, these ads remove two channels from the list causing the function not to work normally, I have ZERO interest in any ad forced on me (currently Olympic opening ceremony) please explain how to be rid of these useless, annoying
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user_o079ui Are you also receiving an error code or message when this happens?
TV Box Drops Signal
We recently got a new TV; we had also upgraded our Xfinity box about 2 months ago. We are having an issue with the TV losing the signal from the Xfinity box. The reason I think it is the Xfinity box is because we also have direct TV and it is not dropping the signal I have tried different HDMI ports
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If you see the photo I provided above, it says my plan is now $29.99, but my next bill is saying $54.00 I was paying $34.99.
Xfinity Internet
I am currently on a standard plan with no term commitment. My plan on-line says I am at $29.99 a month, but my next bill is coming up and says $54. I see there is a currently offer out there for $19.99 with a 12-month commitment and would like to get into that plan if possible and/or get my bill co
Question
It is a Scam, I got it to and I have always paid bill my self and have no direct payment with them. Do not give them your banking info. punch in xfinity and go to their real sight, see your payment history. They will not cut you off that fast get a d
Possible scam/phishing email
Customers should be watchful for emails from Xfinity claiming bill payment suspension. My wife and I both received the same email but even though the email address said Xfinity, the actual response email address was foreign. From: "Xfinity.com" <noreply@docsity.com>Date: May 5, 2024 at 2:04:
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So, I see my last reply was deleted. I'll try this again. A gentleman from Account Security contacted me and worked on the issue. After a few minutes, he asked if I was forwarding mail from anywhere. I told him I was. He said that was the issue and I
Email filters not working....again
Did Xfinity get hacked again? Since the hack, I have been forced to reset my account password daily. I assume someone tries too many times to log in incorrectly, which triggers it. Here's the problem. I have 2FA enabled. They can't get in even if they know the password. I have called numerous times,
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user_bycfqg Hi there! Our awesome digital care team would be happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Dir
I keep getting spam
Hi. I keep receiving emails that state my account is behind and I need the update my payment method. Can I chat with someone please
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Accepted Solution
It clearly indicates that you should not use any Company's Web Chat for anything other than general questions. Sorry but having a saved Chat is not a legally binding commitment. Dave
dave006
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11 hours ago
to the conversation:
0
2
liars
If your customer support tells your customers that they will receive a refund, you should honor your word. Yes, I have screenshots of the conversation, but it does not matter. In fact I was told by the CS that I spoke to morning admitted that the person lied and may be fired. Who says or does that?
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