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Happy Saturday @user_tr4pdc if you still need assistance with port forwarding, please send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon or
Open Port for Port Forwarding isnt appearing
I recently opened a port for a Minecraft server and was operating normally until today. When I attempt to view the active port it shows up as blank on my mobile app. When I attempt to reopen the port it shows my PC as not an option for a device. If I select another device it shows that the port is a
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Hello @user_f0enri, thank you for taking the time to leave a post. Sorry to hear that you’re experiencing slow internet speeds. I completely understand how frustrating that can be, especially when you expect your service to work as it should. T
slow service -
Note: I have also posted this publicly on r/Comcast_Xfinity. I can be reached at [your phone number]. I am a customer on the Xfinity 1200 Mbps / 30 Mbps upload plan in the Beverly/Gloucester, MA area (North Shore) and I am consistently receiving significantly below-plan speeds. Current measured spee
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Hi user_jyl0fe! We appreciate you taking the time to reach out to our Xfinity Forum. My team can absolutely take a look into this trade-in concern. I'm sorry to hear that you have not received the proper support with this, but please know my team is
Mobile
I’ve had to watch’s returned . 1 watch has been a nightmare. It was received from the shipper on march 19th at 9:01 AM . Here it is April 2nd . And it’s still pending on my account prohibiting me to do anything to upgrade my phone and plan. If it doesn’t get fixed and resolved I’m going to rip every
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@user_phpwe9 - Thanks for reaching out with a new post regarding your Xfinity Mobile billing concerns. We can definitely take a closer look at things with you! Could you please send our team a direct message to continue? To send a direct message:
International Service Charges
I was in Bali from 2/26/26 to 3/10/26. I purchased an eSIM card from Nomad specifically for that trip to cover my data issues instead of using Xfinity. I followed all the instructions and ensured that Xfinity data was turned off and my new eSIM was being used. I am reviewing my invoice from 1/10 - 2
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@user_8ddd5e Outside of resetting the box and clearing the cache for the Sirius App that is the extent of what we have access to with 3rd party apps. If you return to direct messages with us, we can try a ticket with our back end team. But the issue
My SiriusXM app on my box stopped working
My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc
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Good morning @user_04rs7y, when I had to transfer account ownership from my father, we went to the Xfinity Store together, and the account change was processed. If you are not able to make it to the store with your wife, we would be happy to assist w
How do I change account ownership to another person?
I am getting a divorce and moving out of the house. I want to keep the internet that is there for my wife, but I need to change the account ownership to her. Is this possible? How do I make this happen?
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Hi, I'm been having the same problem too.I would like to get peacock started.It's supposed to be included with my xfinity account but I used to pay for it
Peacock activated but can’t get login working
1. I have been a Xfinity customer for many years and when signing up for a new plan Peacock Premium is included in my plan. 2. I have activated my Peacock account, and that’s is confirmed by multiple Xfinity customer service executives but when I try to watch something that is Peacock Premium I am a
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Outlook Android app won't connect to xfinity email
Started yesterday couldn't send email via outlook app. Tried everything then reinstall outlook now won't connect to xfinity. Just says failed
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Xfinity account support
What phone number can I call to help with change to account
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Sign-In and Account Management
GaryR1 As we mentioned above, we will make adjustments in the future for anything we can due to the negotiations. Until a final resolution is made though we can apply them as we don't know the full amount of time we would be making adjustment for cur
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
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I agree! Xfinity/Comcast had same issue in 2024 with Bally Sports (Diamond Sports) channel 39 viewing Miami Marlins baseball games in South Florida viewing area and was not resolved until 08-01-24 and missed 4+ months of the 2024 season. Tried strea
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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user_u3lma0 If the notification was from us it's just the advance security feature blocking potentionally harmful websites. It may be something that TikTok would also want to look into as well.
What the world is everycrack.com
I was scrolling through TikTok when I received a notification from Xfinity informing me that they had blocked the website called everycrack.com. I’m wondering if I’m being hacked or if TikTok is being overly restrictive.
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I, too, expect the following: An immediate prorated credit for the loss of Scripps channels A reduction in my monthly bill for as long as these channels are unavailable The option to change or cancel my service without any penalty due to this red
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
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35 year VERY dissatisfied customer
Re your failed negotiation w Scripps. My message to management - FIGURE IT OUT. Completely unacceptable that we pay close to $450 monthly for our “bundle” and, in return, we no longer get the local ABC channel. ARE YOU SERIOUS? This demonstrates unbelievable incompetence by your leadership team and
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Channels and Programming
spring162 Thank you so much for the response and update. If there is anyhting else our team can help with let us know.
Hacked and now iphone email not working
My email was hacked and hacker had rerouted all email to their account. I figured that all out, changed my password and got rid of the rerouting but I cannot get my email to work on my iphone. It keeps saying the username and password is incorrect. I have entered username/password that work on my de
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Hi there, @user_n7454m I'm sorry to hear about the trouble you are having trying to log into your email, I totally get how important it is to be able to access emails especially nowadays. To regain access to your Xfinity email on your phone, you like
Cannot access my email on my outlook account
It is still active as I have found it on the Xfinity website, but won’t let me access in my phone even after changing the password.
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the whole reason this is frustrating, is because every program recorded is wrong by one hour. very frustrating after a month of missing desired recorded shows.
StockBoy
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NHK World Japan TV listings wrong by one hour (channel 377 Chicago area)
Ever since the March 8, 2026 Daylight Savings Time switch, NHK World Japan's programming guide / tv listings have been unadjusted and wrong/late by one hour. Today is 4 weeks later, April 3rd. Xfinity/Comcast, please fix this. I tried using the chatbot, it failed. I tried calling 800-COMCAST, got vo
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