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Didn't Add Apt Number for Order
Hi! I completely missed the option to add my apartment number when ordering an internet modem for my new place. Can someone please help me fix this before it's shipped? Thanks!
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Customer Service
@tbill1 Last time I checked in here, switching to Yahoo was still optional. Has that changed? It's still "optional" but they are still rolling it out as we type. Make sure you log in to the web page from time to time because if you don't yo
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@Lkpolo The thing is that the imap doesn’t show up so if you start out inputting settings it will automatically do pop 3 so you need to enter a bogus password and it will throw up and error then click okay and the menus shows up. Choose the i
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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Is the Arris S34 a supported cable modem
I noticed that the Arris S34 is on the Other compatible equipment, https://www.xfinity.com/support/internet/customerowned, and at the same time I noticed a number of users comments about connecting issues with their Xfinity service both on this forum and the internet. Is this modem supported? I plan
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Customer Service
mtngigi Hello, are you still having issues adding your Comcast email to Mac Mail?
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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No Ethernet access. When you say access the page, which page? Manage my subscriptions?
ESPN unlimited not working despite xfinity say app saying active
Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com
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Tippet6x I am sure something can be done. We are here to help. Please let us know if you would like to continue troubleshooting your concern with us.
Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway
Good Afternoon I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the ne
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Mine is also working.
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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Hello @martita4546 I am so sorry to hear that this was your experience with the Xfinity Mobile service. A refund is processed within 48 hours and can take 5-7 business days to make its way back to you, depending on your financial institution. I would
I was charged 50 dls for activation and plan for my mobile
July 11 2026 I was charged 50 dls activation and plan,I canceled before activation, July 12, I have cancellation number, and virtual assistant harsh told me that only takes 48 hours for a refund that was on July 25 2026 I have the refund confirmation number,also., somebody is playing with me and mt
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Because they do not pay Xfinity.
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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Google doesn’t pay Xfinity for ads so it will never be in TCL/Googke TV. Xfinity does not care about your experience- only their $ $ $!
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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Good Afternoon to All I said I would post the outcome of switching back to the old XB8. My voice landline worked, my printer was very happy, laptops and tablets worked. But, Xfinity was not happy with the change. They would not let my mobile Xfi
Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway
Good Afternoon I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the ne
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Hello user_aehh9c thanks so much for reaching out here on our Xfinity Forums with these NOW internet questions! NOW Internet is a prepaid service. Once you activate your NOW Internet service, refunds and prorations for service are not availab
Refund for cancelled services
Hi, I have xfinity NOW service currently and I just paid a couple days ago for another month. If I want to cancel this and switch to a different xfinity service, will I get a refund for the remaining days ? Please let me know. Thanks!
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@XfinityJanelle Thank you, your knowledge is really appreciated. Nothing can be done and I can bet we are not the only customers with the same problems. We will get it worked out. Thank you so much.
Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway
Good Afternoon I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the ne
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Refund for cancelled services
Hi, I have xfinity NOW service currently and I just paid a couple days ago for another month. If I want to cancel this and switch to a different xfinity service, will I get a refund for the remaining days ? Please let me know. Thanks!
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@user_45tgi4 thanks for taking the time to post on our Xfinity Community Forums page. There is only so much that can be done to troubleshoot email on third party mail clients, but I'd like to do everything I can to help. Using POP setting can cause i
"Temporarily" Blacklisted
Hi: I have a Comcast email address, although I am no longer a Comcast customer, and keep getting a "Temporarily blacklisted IP address" error message. I run Linux Mint and Thunderbird as my email Client. I have had this problem, consistently, over the last year. It lasts for a few days, and then it
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user_5g5wsy That is a great question, thank you for asking. There are a few free offers if that is what you are trying to activate. I would start here.
XfinityChelseaB
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peacock
how do i activate my peacock subscription?
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