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Hey there user_goul0t is this still an issue for you? This involves using the Xfinity Stream Portal on PC or on Mobile via the Xfinity Stream App. Were you able to follow the steps posted by @XfinityThomasA?
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
I am Using mobile device
Live Chat Scam
I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega
Question
Are you on a mobile device or a desktop/laptop?
Live Chat Scam
I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega
Question
Yes I do not see that
Live Chat Scam
I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega
Question
Hi there, @user_p7itog! Thanks for reaching out about your Favorite channels. I like the Favorites too and apologize they have not been working for you. I understand you tried a lot of troubleshooting steps already. We appreciate your efforts and wan
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
@XfinityJohnG Thank you for the quick reply. Yes, I just retested the connection and it's essentially the same (1.4Gbps down and 41.6Mbps up). If you're able to verify the provisioning I would greatly appreciate it.
Not getting full advertised speed
Hello, I just upgraded my modem to a Netgear Nighthawk CM3000, which I selected from the approved Next-Gen compatibility list. My account plan is for 2 Gbps down and 250 Mbps up. However, after installing it my speeds are measured at 1.38 Gbps down and 42 Mbps up. After an online search, I'm curious
Question
You do not see which option? To send a private message?
Live Chat Scam
I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega
Question
@XfinityRaf I do not see that option. It is still unacceptable to ask for that information via a random link and then the agent leaves the chat. It all seems suspicious. I am highly considering sending this to local news
Live Chat Scam
I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega
Question
@user_8f2eb4, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd b
Xfinity stream access to channels when traveling g
Need to know how to access channels like YES and MLB network when traveling g
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Terrible!
I have the service once before, and it was pretty good. I moved twice since then one location didn’t offer the service so I didn’t have it there. I figured I’d get the service at the new house. I signed up and got my modem. All that part went pretty smoothly. But after two weeks, one Field service t
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Your Home Network
Hello user_9e228b this sounds like a weird one! Is this the only thing going on in the home, or is everyone still using other devices over Wi-Fi? Have you tested this on PC and mobile devices? Is the Wi-Fi completely resetting?
When I print on a printer connected to the router, the wifi goes out suddenly and comes back after 5 minutes
Every time someone at home prints on a Brother MFC-L5700DW series printer on the network, the wifi dies!
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Yes, still having issues.
Xfinity stream access to channels when traveling g
Need to know how to access channels like YES and MLB network when traveling g
Question
Good evening @MadiJ_xoxo. I can understand your hesitation to provide that sensitive information, but it is a process that we all do when it comes to our mobile services. We use a 3rd party system to capture the birthdate and SSN of customers who are
Live Chat Scam
I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega
Question
Hi there, @user_5f7e4d! Thanks for your interest in seeing more 4K content added. It is awesome to watch programs and movies in 4K! We are increasingly delivering 4K where content providers make it available. You can say 4K into the voice remote to f
Xfinity 4K channels 1354-1391
Xfinity has all of these 4K channels available, but rarely uses them, except for a periodic sporting event. There must be more 4K programming out there that could utilize these channels. Why isn’t Xfinity using these channel and providing more 4K content?
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Xfinity app switches to previous window if I try to scan QR. + I lose my smartphone connection the second that I remove the coax cable
Brand new phone, and I have been trying in vain to activate my new modem Comcast told me I should have ( though the old works fine). i tried using the Xfinity app but it will not scan the QR code on the "Let's activate" brochure that comes with it. The app repeatedly switches back to the previous wi
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Xfinity App
Live Chat Scam
I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega
Question
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Customer Service
Thank you for reaching out here about your issue with the speed on your service. If you are still experiencing that problem I will be happy to check the provisioning on your service from our end.
Not getting full advertised speed
Hello, I just upgraded my modem to a Netgear Nighthawk CM3000, which I selected from the approved Next-Gen compatibility list. My account plan is for 2 Gbps down and 250 Mbps up. However, after installing it my speeds are measured at 1.38 Gbps down and 42 Mbps up. After an online search, I'm curious
Question
Update: now on the phone for 2 hours. I have spoken to 4 different people today over 3 hours so far about a SERVICE TRANSFER.
Horrible Service, Yet Again.
I am beyond frustrated with Xfinity at this point. I called this morning and spent nearly 50 minutes on the phone with a representative to transfer my service to my new apartment. During that call, I was told everything was being handled, that a technician was scheduled to come out on Monday at 10:0
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I can't receive my Disney plus streaming program.
sonny1953
commented
13 hours ago
to the conversation:
0
1
Disney plus
I am not able to activate my Disney plus account
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