Xfinity Community Forum

Xfinity Support - Trying to Cancel Account

I am beyond frustrated with Xfinity. I canceled Xfinity's cable and internet service at my home since I was moving back on 6/22/2026. I received the confirmation email and also spoke with a live human being and then also returned all of my cable boxes / equipment. I assumed everything was done but X

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Billing

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user_3jiyty Thank you for posting on our community forum, so we can look into these trade in promotions. Did the devices meet the requirements for trade-in? When you received the confirmation Emails, what grade were the phones given by Assurant?

XfinityEmilyB

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12 hours ago

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They won't credit my trade in

I have switched services to xfinity since 2025 and I had nothing but issues. I ended up getting 2 more lines back on sep/2025 and I trade in 2 phones I received the trade email confirmation and now they are telling em I owe them and that I need to pay them and I got hit with a 2700dl bill and my lin

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user_atff42 Can you please tell me if you are seeing Peacock Premium Plus listed on your Xfinity billing statement? You can find instructions for viewing your billing statement here https://www.xfinity.com/support/articles/view-xfinity-billing-histor

XfinityBrianH

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12 hours ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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Diamond member lost Peacock Premium after moving

I'm a Diamond Xfinity member and had Peacock Premium included with my Diamond membership before I moved. After moving, Xfinity set me up with a new account. My Diamond status carried over, but my Peacock Premium benefit did not. Could an Xfinity employee please help me get the Peacock benefit restor

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Sign-In and Account Management

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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Payment arrangement

I set up a payment arrangement for 8/24 and have proof of the arrangement with a screenshot yet my service was disconnected today 8/23. I chatted with a supervisor who said that there is nothing they can do and told me to be more responsible and pay my bill on time then disconnected from the chat. I

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@PitBoss59 @XfinityBrianH Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publi

EG

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12 hours ago

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Intermittent Packet Loss on irregular basis

The past few years, my household occasionally had intermittent, irregular packet loss. We had techs come out and check signals, cables and splitters. Upon using applications like PingPlotter to see where the loss was happening, it was always the routing through Xfinity servers. The problems randomly

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The LG TV Model is 27LQ600S-WU. The tv will only show LG programs. I want Xfinity programs. How do I do this?

michaelh3

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12 hours ago

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new TVV

I recently bought a new LG TV, I cannot get xfinity to work on it. Any way to delete the LG program on the TV?

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Topic closed due to age.

EG

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12 hours ago

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My HP Smart Tank 5100 printer needs a 2.4 GHz network but the Gateway is 5.0. Is there a way to change it?

My new printer has become unusable. HP says to contact my internet service provider. Here is the HP video that says 2.4GHz is required https://youtu.be/O-hSNDCJTTM?si=y0hOIRhxD2mTQuJG Xfinity, please advise. I tried to use the Xfinity chat bot but it didn't understand my question. My HP Smart Tank 5

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Unable to reach a live agent about my Xfinity Mobile bill

Hi, I've been trying to reach a live agent through Xfinity Assistant, but I haven't been able to connect with anyone. I also have a question about my Xfinity Mobile bill. I was previously paying around $37.75 per month including my device payment, but now that my phone is paid off, my bill has incre

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Plan

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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Unable to verify identity as new Internet customer

I’m a new customer trying to order Xfinity Internet. My email and phone number are verified, but checkout cannot verify my identity using my correct date of birth. I have already tried again in a private browser and called customer service, but the problem persists. Could an Xfinity employee please

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Unable to verify identity as new Internet customer

I’m a new customer trying to order Xfinity Internet. My email and phone number are verified, but checkout cannot verify my identity using my correct date of birth. I have already tried again in a private browser and called customer service, but the problem persists. Could an Xfinity employee please

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Customer Service

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Hi there @user_o6g9l1 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, Please follow the steps belos to send a direct message. How to Send Us a Direct Message: 1. &em

XfinityDemetrise

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13 hours ago

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Modern Warfare 4 Beta Code Redemption

Hello, I just recently activated the reward to get the Open Beta code for Modern Warfare 4, and I ended up accidentally closing the tab before I could use the code on the CoD site. It also isn't showing up in my "Active Rewards"/Redeemed Rewards page or anywhere on the Member Rewards page now. It al

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I found more about why my email would not go through to print. When I click on an area to print, it would show - UBlock Origin has prevented the following page from loading.This happens because of the following filter: data.em.______.com. The filter

AnnieMae

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13 hours ago

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My HP Smart Tank 5100 printer needs a 2.4 GHz network but the Gateway is 5.0. Is there a way to change it?

My new printer has become unusable. HP says to contact my internet service provider. Here is the HP video that says 2.4GHz is required https://youtu.be/O-hSNDCJTTM?si=y0hOIRhxD2mTQuJG Xfinity, please advise. I tried to use the Xfinity chat bot but it didn't understand my question. My HP Smart Tank 5

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Great Thank you! What do I need to do?

user_atff42

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13 hours ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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@user_uxw8wn Using only your browser (Chrome?) and the webmail UI, try here----------------- https://connect.xfinity.com/appsuite/

Latoque

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13 hours ago

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Not getting comcast email on my Samsung F24

What app to get it on

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Unplayable gaming. Tried every solution I can possibly do on my end.

Hello, Problem I am getting frustrated because for about a month now I cannot play specific games, for example, Overwatch. I get constant disconnections, and it completely drops the connection on that device. Solutions I have tried I have an Ethernet cable connected Restarting the router multiple ti

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Your Home Network

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@luckylyu8 See if this explains it for you--------------- https://support.microsoft.com/en-us/accounts-billing/manage/how-to-get-and-use-app-passwords

Latoque

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13 hours ago

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app password

trying to connect email using outlook and it is asking for a password for app

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PitBoss59 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign

XfinityBrianH

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13 hours ago

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Intermittent Packet Loss on irregular basis

The past few years, my household occasionally had intermittent, irregular packet loss. We had techs come out and check signals, cables and splitters. Upon using applications like PingPlotter to see where the loss was happening, it was always the routing through Xfinity servers. The problems randomly

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Hey there, user_atff42! Thanks for bringing your Peacock Premium Plus issue to our attention. Our team will be more than happy to help look into this further for you. Please be reminded that sending unsolicited Direct Messages to an Official Employee

XfinityNatalie

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13 hours ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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Text Messages and Voicemails------Where are they actually stored?

Several parts to the question. Do voicemails and text messages reside only on my device? Or are they also on a server someplace in the Xfinity or Verizon system? I know that Xfinity leases tower time from Verizon, so that is why I include it in the question. If I delete a text or voicemail, is it in

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Devices

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