Xfinity Community Forum

Hello, @user_a6ffuw thank you for taking time to reach out over Xfinity Forums. I'd be upset as well if I was in your shoes, and would be reaching out about a frustrating experience as well. I'd like to look into this further and can see what team(s)

XfinityJustinC

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15 hours ago

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Very poor customer service.

I just became a customer of Xfinity internet and mobile, and the only reason I switched carriers is a promise of new phones and watches.. well after two weeks of wasted time and lies and broken guarantees, I still have nothing. I have had supervisors that looked at all the chat transcripts and notes

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Accepted Solution

user_faqst7 Thank you for stopping in for help with your user role. Not having primary user status could impact a few things, even if you are set up as the manager. From my experience, mostly with subscriptions, but there are other issues you may run

XfinityAmandaB

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15 hours ago

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Persistent Account problems, primary user.

I’ve had many persistent account issues and I think because it appears due to me not being shown as the primary account user. The normal customer support through chat doesn’t see this but it needs to be escalated to someone who’s capable of addressing it, but there appears no possible way of doing t

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@XfinityPeterH YW !

EG

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15 hours ago

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Phone number to speak to rep

I'm not tech savvy. I need to talk to a person. Need phone number

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user_tvoefr Thank you for reaching out so we can help you add home phone service to your Xfinity account! Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper

XfinityEmilyB

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15 hours ago

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Home phine

I would like to add a home phone landline

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Hello, have you had a chance to check if the voicemail service was removed. I do not see it on your account.

XfinityVictor

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15 hours ago

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Posting to be able to send DM to Xfinity support to disable the voicemail feature on my phone

Per multiple threads I found I must posting this first to request/enable ability for myself to DM Xfinity support with request to turn off my voice mail. Apparently there was at one time the ability for customers to DM but now a customer must submit posting requesting the ability to DM Xfinity emplo

Question

@user_4p6fh9 Looking for my old email [Edited: "Personal Information"] You don't give us much to go on, but you can find email here: https://connect.xfinity.com/appsuite

Again

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15 hours ago

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Looking for my old email

Looking for my old email [Edited: "Personal Information"]

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Email from Sequium Customer Support

Hi, I'd like to check if this is spam or legitimate. If I have a balance, I can pay.

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Billing

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It was a pleasure @user_9091ba working with you in private and assisting you get your speeds back up where they should be. We do appreciate you and your business, we'll always be here for you if you need us in the future.-Richard

XfinityRichard

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15 hours ago

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Wifi Speeds are very low

I started with using my own router/modem (Arris G34-RB) and everything was working great and had good wifi speed over 200 mbps. I had issues with one computer that would drop wifi and after much failed troubleshooting decided to switch it out and use the xFi gateway. I set it all up and the internet

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Line cut

Outside line cut by contractor

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Customer Service

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Accepted Solution

Persistent Account problems, primary user.

I’ve had many persistent account issues and I think because it appears due to me not being shown as the primary account user. The normal customer support through chat doesn’t see this but it needs to be escalated to someone who’s capable of addressing it, but there appears no possible way of doing t

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Sign-In and Account Management

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Very poor customer service.

I just became a customer of Xfinity internet and mobile, and the only reason I switched carriers is a promise of new phones and watches.. well after two weeks of wasted time and lies and broken guarantees, I still have nothing. I have had supervisors that looked at all the chat transcripts and notes

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Customer Service

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Hi user_a8qc7n! So glad you could join us on our Xfinity Forum. We value you as a customer, and please know my team is always here to support you with your service needs. For troubleshooting purposes and just to confirm, are you experiencing any othe

XfinityAmira

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16 hours ago

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unable to use HEOS TuneIn on my Denon AVR-X2500H.

unable to use HEOS TuneIn on my Denon AVR-X2500H. Error code "Unable to stream from Tunein, Please try again later." I am user a8qc7n , 80 years old this year, and I do not have the visual ability or technical skills and background to troubleshoot.

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I can't get my iphone mail app to load my comcast.net email. Keep getting username and password messages. I have reset password and checked all setting as above. Still won't work

user_thq61a

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16 hours ago

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

Question

Hey there, @user_g9y18v, thanks for reaching out through Xfinity Forums regarding your internet speeds we would be happy to help you with taking a look at your internet speeds to ensure they are the speeds you wanted. Can you please send us a Direct

XfinityJeniece

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16 hours ago

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Unauthorized charge for upgrade of internet speed

I terminated my TV service as I can no longer afford it. For the exact same period when I cancelled the TV, Xfinity upped my internet speed without my authorization; I want the charge removed and the speed can revert to the former speed.

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Unauthorized charge for upgrade of internet speed

I terminated my TV service as I can no longer afford it. For the exact same period when I cancelled the TV, Xfinity upped my internet speed without my authorization; I want the charge removed and the speed can revert to the former speed.

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Billing

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@BruceW @mariab2 I should also add that to remove the contact from the group, you can just reverse the process and delete the contact from that group field and Save again. That should remove it. Also, I was able to use drag and dro

Latoque

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16 hours ago

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how to add a contact to a group in Xfinity contacts?

I have a name in my contacts that I now want to add to a group I already have set up. How do I do that?

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No phone signal when traveling internationally

No phone signal when traveling internationally for 5 days. Brazil. I’ve tried manually selecting networks and multiple restarts. Also tried an alternate device. data roaming is on and I even added a global pass on the advice of a support agent. It’s worth mentioning I’ve had a very bad experience wi

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Network

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Thanks. Now I'll await a response from my message.

user_7bb8b2

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16 hours ago

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never get text message with code to verify mobile number

I've tried everything I've seen saying how to fix it. Still don't get a text message. The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable. The AI chat thing is a joke.

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@XfinityRaul I reached out but no one replies me. It's been 30 minutes.

user_9yynzm

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16 hours ago

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Wrongfully Charged and Sent to Collections after cancellation

I cancelled my service on Sept 1st and received email confirmation, but Xfinity keep charging me for another two months (Sept & Oct). I also returned my device in store but the final bill says I have an unreturned device fee??? Called the representatives and was told to turn off auto pay and ignore

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Courttv

Where is courttv? It is on the channel it was on last week.

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Channels and Programming

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