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My problem seems to have been resolved. I contacted Xfinity Support via Direct Message. They sent someone to my home. They first replaced my router and all the connections to the wire that comes out of the ground. After that did not work, they sent s

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4 hours ago

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Intermittent Internet Connection Problems

I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. This problem is happening with multiple computers and devices, not just one thing. It is happening with both wired connections and WiFi connections. My router was recently replaced by a technician and the pro

Question

yes, my credit is frozen. I can unfreeze it. After it is unfrozen, would I just proceed with my phone upgrade order or does xfinity need to run my credit before I proceed with that order?

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Device Payment Plan eligibility

I tried to upgrade my phone and am being told that I am not eligible for a Device Payment Plan. I have internet and 3 lines on mobile. Those 3 lines are all marked as Upgrade Eligible. What do I have to do upgrade my phone and the new phone be on a Device Payment Plan (DPP)?

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I have platinum tier level . Do I get free peacock subscription

Want free peacock with my platinum tiet

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user_aw56dv Welcome to the Xfinity Forum and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving

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Internet cancelling

I moved out of the US and I tried to cancel my Internet service. I tried to contact Xfinity multiple times through different methods. No one can cancel my Internet service.

Question

user_tyrdvy I appreciate you clarifying that for me! Do you know if there's a credit freeze on your SSN? We cannot complete the required credit screening to qualify you for DPP if your credit profile is frozen or locked, which can result in a denial

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Device Payment Plan eligibility

I tried to upgrade my phone and am being told that I am not eligible for a Device Payment Plan. I have internet and 3 lines on mobile. Those 3 lines are all marked as Upgrade Eligible. What do I have to do upgrade my phone and the new phone be on a Device Payment Plan (DPP)?

Question

Hello, @user_3j66e5 I'm disheartened to hear this happened to you. I have to set the expectation that it may not be possible to get that offer back. Can you tell me the date you were chatting with that agent? If we cannot get it back there might be a

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Internet Deals

Hello! I was looking for a way to lower my internet bill and while chatting with a live agent was offered a wonderful deal that I said I wanted to accept. They sent me a text link to complete the process of getting the deal but it took a while to load and they disconnected from me. I reconnected to

Question

user_s8znff Let's take a look at your account and see what you qualify for. Please send us a DM with your full name and complete address.  How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click t

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Xfinity bill doubled in price - yikes, help!

Our bill recently doubled – I’m guessing we reached the end of a promotion, but the new price is currently unaffordable. Both of us use the internet for school and my partner also games, so having “less” internet isn’t particularly feasible (e.g. a cap on data might prove to be more expensive). What

Question

I’m not sure if this related, but since I first started trying to do the basic error resolutions (restarting, refreshing, clearing local data, etc) the favorites guide has been replaced with instructions on how to select a favorite channel. I’m not

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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Cable line cut

Landscaper cut cable line. Need this repaired.

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This is with Crunchyroll correct? @user_jp233f

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

Question

Same story here in Santa Fe NM. All other utilities came and located as requested, Comcast did not, contractor cut the big underground cable, I opened a case yesterday stating "safety risk", no response other than a ticket number. Trying to get statu

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Cable Cut By Contractor

My cable was cut by accident even though I called 811 the contractor cut the cable. Customer Service originally told me my service would be initiated again today between 8 and 10 AM. Then when that didn't happen they lied to me told me to go swap my modem and kept saying they would still be there be

Question

Lilfay Welcome to our community forum! Thank you for letting us know about your recent experience discussing options to upgrade your internet speeds. The offers we have available can change at any time, so I recommend accepting an offer right away if

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Unaligned offers

I was talking with an agent a couple days ago who said I could upgrade my internet to 1 gig for $50 per month. I told him that was great and I just had to check with my roommates. I asked if it would be okay to confirm the offer after I did so. He said I could come back whenever and the offer would

Question

user_300a5b, Hi! I can absolutely understand why you're frustrated after spending so much time being transferred between departments, repeating the same information, and not receiving a clear explanation or resolution. First and foremost, I'd like to

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Xfinity Mobile - Can't purchase new phone because my internet is through Bulk/Managed Services

I have had Xfinity internet for over 13 years and Xfinity Mobile for around 6 years. Roughly 3 years ago, my apartment complex bundled our internet service as a non-optional extra charge to our rent using Xfinity Bulk or Managed Services. It was cheaper so it wasn't an issue and hasn't been an issue

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

4 hours ago

 to the conversation: 

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Internet Deals

Hello! I was looking for a way to lower my internet bill and while chatting with a live agent was offered a wonderful deal that I said I wanted to accept. They sent me a text link to complete the process of getting the deal but it took a while to load and they disconnected from me. I reconnected to

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

4 hours ago

 to the conversation: 

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Router shipped immediately even though I requested a later date.

I recently set up internet service for a property that I will be moving into soon. When purchasing the plan, I entered my move-in date as the requested delivery date, assuming that shipping would be delayed until then. However, the very next day, I got a notification that the set-up kit had already

Question

I've never upgraded my phone while being with Xfinity. I think I've been an internet customer since January.

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Device Payment Plan eligibility

I tried to upgrade my phone and am being told that I am not eligible for a Device Payment Plan. I have internet and 3 lines on mobile. Those 3 lines are all marked as Upgrade Eligible. What do I have to do upgrade my phone and the new phone be on a Device Payment Plan (DPP)?

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

4 hours ago

 to the conversation: 

0

0

Xfinity bill doubled in price - yikes, help!

Our bill recently doubled – I’m guessing we reached the end of a promotion, but the new price is currently unaffordable. Both of us use the internet for school and my partner also games, so having “less” internet isn’t particularly feasible (e.g. a cap on data might prove to be more expensive). What

Question

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