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Hello, @Ellenbj2 thank you for reaching out over Xfinity Forums and wanted to see if you're still having issues activating the Peacock Premium subscriptions. If you're still experiencing issues, are you receiving the free subscription via: - Xfinity
cannot activate Peacock promotion
Today, I entered into a new (5-Year Price Guarantee) contract with Xfinity. Included with this plan is a 2-year FREE subscription to Peacock Streaming. I am unable to activate this service. I navigated to the proper screen via an email that was sent to me however, it seems to be caught in a wait loo
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I do understand where you are coming from @e-rockrock! We can certainly document the feedback on our end as we are always looking for ways to improve the customers experience. Please don't hesitate to reach out in the future if you have any other que
Planned upgrade during business hours?
Seriously, who does network upgrades during business hours on a Monday morning?
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Need to cancel my service
I need to cancel my service asap and can't find how to do it online. I tried to chat but it said the earliest i could get a callback was at the end of the week.
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Customer Service
Being charged for a service I disconnected.
I cancelled my xfinity mobile account, yet i’m still being charged with autopay every month. I am locked out of turning off autopay, or removing my card even though the mobile account no longer exists. I wonder why you need my card, still on autopay, for a service I don’t use? I try to chat with an
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Billing
@Kcomz Thank you for sharing your resolution with our community. @Again We appreciate your partnership!
Unable to access Comcast email from mail client
Today, 11/14/25, Outlook is unable to access the Comcast imap server. Everything has been working fine for the past year or so, and nothing has changed on my end. Comcast site says no outages. No way to troubleshoot or open a ticket to find out how to fix this. Do any of you have any suggestions? Th
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Here is the error code that popup: resomta-h2p-554996.sys.comcast.net resomta-h2p-554996.sys.comcast.net Excessive failed authentication, ESMTP server temporarily not available Error Code: -17099
comcast.net
My Microsoft Outlook 365 could not download nor sent email through comcast.net. Was working this morning. Now each time I tried to sent an email it gaves me an error that it could not connect to the server.
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Hi there, @user_ffl9ew! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with the XFINITY App on your Roku. If this is still happening, have you attempted to uninstall and reinstall the XFINITY Stream app
Roku Xfinity app
One of my ruku is not working with the Xfinity app. All channels say to go and it says on not connected to my home network.
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user_sskrh2 Thanks for creating a post. Congrats on the addition! In order for the new build to have a separate service provided, it would need to be listed separately by the USPS, as for most of markets will only allow one account per address. We ca
New line
We built an addition to our house and would like a new cable line/internet line run to the addition, so that it have it's own separate account and plan.
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The “upgrade” was on the pole outside my window. I watched your tech during the outage. He swapped some cables. The outage lasted while he was present and began a good hour before he was I. The bucket on the pole. This did not involve the back
Planned upgrade during business hours?
Seriously, who does network upgrades during business hours on a Monday morning?
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Without a doubt one of if not the worst company. They do not value their customers at all. Anyway just received this from Xfinity., We’re not able to process your request for a credit the credit was for a modem that their tech took when it was rep
Xfinity/Comcast is AWFUL
Hello Mr. Karinshak, I am writing, I’m sure in vain, to let you know how AWFUL Xfinity has become. I have been a customer for many years. I have Xfinity services at my primary residence in California and at our home in Colorado. I also left AT&T mobile and switched to Xfinity. What a horrible decisi
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Well xfinity is switching to yahoo mail so maybe it will be different?
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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Disconnecting service
Why can’t Xfinity disconnect my service at the house I haven’t lived in since July. Equipment was turned in in July as well. Keep getting billed and threatening calls on a service I don’t have anymore. I’ve spent hours on line and at a store trying to fix this. Xfinity owes me $500 for two months th
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Customer Service
Hello, @user_r8gkbd Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
the cable/internet box caught on fire and Xfinity isn't helping!
To start off 2 times before the fire Xfinity had to replace melted cables the 3rd time cause a fire. the night of the fire the Fireman told Xfinity to send a tech to make it safe because when their shovel touched the cable the shovel would spark that was around 3pm Xfinity couldnt be bothered to sen
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They're just messing with us at this point @tbill1 . It can't be anything else. I DM'ed them as they asked and gave them my name and address as they asked then they gave me the "We can't seem to find your account" run around. My last name is so rare
cloud dvr jumps back to zero wrongly
Why does my DVR randomly jump back to zero during NFL (and now NBA) games? It's terrible having to remember where you are on the DVR constantly while trying to enjoy an NFL/NBA game! It's terrible and may cost you my business! How do I make it stop?
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Thank you for reaching out to our team here. I will be happy to see if we can get that issue resolved from our end for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private
Can't return equipment
I am just reposting an old post. I am having the exact same issue. Spent over 1.5 hours on the phone and transferred four times with no solution. I have been trying to return my Xfinity equipment for two months now. The Return Equipment page does not give me an option to choose the equipment I need
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Chatbot says what? It must have at least 20 characters.
Simply The Worst
Comcast has simply the worst customer service. I'm having issues with our DVR and live TV glitching. After an eternity with the AI chatbot, I get to a human that wastes about an hour of my time "troubleshooting" that does nothing. Since I have no control or insight into any of their hardware I don't
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comcast.net
My Microsoft Outlook 365 could not download nor sent email through comcast.net. Was working this morning. Now each time I tried to sent an email it gaves me an error that it could not connect to the server.
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X1 box signal strength
Hi I have continual problems with signal strength. The symptoms are not consistent but it is annoying. The symptoms are channels freezing or pixelated and on and off internet connectivity issues. The speed to the router is very good 1.2 - 1.8 Gbps, latency 20ms, jitter 7ms. Setup 1. Passive splitter
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X1
missing $40 for 12 months credit
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Plan
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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Disconnecting service
Why can’t Xfinity disconnect my service at the house I haven’t lived in since July. Equipment was turned in in July as well. Keep getting billed and threatening calls on a service I don’t have anymore. I’ve spent hours on line and at a store trying to fix this. Xfinity owes me $500 for two months th
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