Xfinity Community Forum

user_4d3927 - Thank you for taking Xfinity with you into your new home. Our team would be happy to assist. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right cor

XfinityThomasA

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8 hours ago

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Cannot activate Peacock - Xfinity Platinum member

I'm a Platinum Xfinity member and recently moved/transferred my service. My Peacock Premium benefit shows as redeemed in Xfinity Membership, but Peacock does not appear at xfinity.com/yoursubscriptions. The subscriptions page says I have no Xfinity subscriptions. I believe the Peacock entitlement is

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Concern moved here to the Billing help section.

EG

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8 hours ago

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My bill

I'm over paid on my bill

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Same thing happened to me. I paid mine in full before the 24 months on a iPhone , iPad and I watch only have one line open. All from Xfinity mobile. I can’t get past the payment screen it keep saying have to many lines. Talk to a supervisor she state

user_erpvjm

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8 hours ago

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Error message that I am over the number of set lines on a payment plan despite paid BYO phones from Verizon

I am trying to upgrade my phones which I brought to Xfinity from Verizon paid in full. I have no lines on a payment plan yet it will not let me check out due to recurring error message that I am over the number of set lines on a payment plan. Please advise and assist with this issue as no one via ch

Question

Hey there user_tzb21g, and thank you for stopping by! I know how impairing it is to deal with freezing or pixelating picture when I'm trying to watch something, so we'll definitely help investigate things further for you 👍 If you just recently had a

XfinitySeth

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9 hours ago

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Unresolved Neighborhood TV Signal Problems Following Comcast Xfinity Outage

Unresolved Neighborhood TV Signal Problems Following Comcast Xfinity Outage Last week, Xfinity experienced a neighborhood-wide outage that was subsequently reported as repaired. Since that repair, at least two separate households in our neighborhood have experienced intermittent pixelation, freezing

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user_kfqf0j Thank you for the additional information! Let's take a closer look at your account. Please send us a direct message, so we can obtain your account information. To send a "Direct Message" message: • Click "

XfinityMartyR

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9 hours ago

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Add me to the list: Xfinity Platinum member can't activate my free Peacock Premium plan

I redeemed the offer on https://customer.xfinity.com/membership. When I go to https://www.xfinity.com/yoursubscriptions the website says I have no subscriptions. Signing into Peacock, the application says I have no subscription. Next step? Thanks.

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Account assistance

Cannot access both homes on account

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Channels and Programming

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Good luck. I have been trying for 4 weeks to cancel and return mine. Just know you aren’t alone and Xfinity is awful

user_t573du

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9 hours ago

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Cancel cell phone plan

I want to cancel the cell phone plan I just ordered

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Issues returning my phone

Oh my goodness I can’t even explain a four week wild goose chase. I have spent so many hours on the phone and chat. Still nothing and I don’t want the phone. I ended up not getting discount for phone and cant afford it. I tried going to the Xfinity store, as told by one agent, and they said they don

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Plan

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First time. Got another email last week (October 27) reminding me that the offer was still unclaimed.

user_kfqf0j

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9 hours ago

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Add me to the list: Xfinity Platinum member can't activate my free Peacock Premium plan

I redeemed the offer on https://customer.xfinity.com/membership. When I go to https://www.xfinity.com/yoursubscriptions the website says I have no subscriptions. Signing into Peacock, the application says I have no subscription. Next step? Thanks.

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@user_72biw7 Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it

EG

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9 hours ago

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I can't get my cable to work at all

Hi, I can't get my cable to work at all. I unplugged the box. I even tried Xfinity Stream, but that doesn't work. I tried calling the local stores, but I can't get through. I also tried calling the corporate number, and I can't get through there either. My internet is working; it's just my TV servic

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This update is the opposite of user-friendly. It is awful

user_dg81dp

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9 hours ago

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Xfinity stream app updated on Samsung TV

The Xfinity stream app updated on Samsung tv and it changed the entire format. I can't see my favorite channels anymore. I have to scroll down starting from channel 2 to get to any of the channels I watch. Does anyone know how to get back to the original settings on a Samsung TV?

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@XfinityEricB Thank you will have to go back and read the rules as was not aware of how the process even worked as no guide is presented when using this site.

user_avg9k3

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9 hours ago

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Failed credit check

Applied to purchase new I-phone 18 Pro Max, with store mistakenly checking credit before I had a chance to email them back to tell what credit agency which had been unlocked. Then I tried using the 800 number to be told wait another 90 days with no exception.

Question

user_kfqf0j Thank you for reaching out! Have you had access to the Xfinity Membership Peacock Premium benefit before, or is this your first time trying to activate it?

XfinityMartyR

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9 hours ago

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Add me to the list: Xfinity Platinum member can't activate my free Peacock Premium plan

I redeemed the offer on https://customer.xfinity.com/membership. When I go to https://www.xfinity.com/yoursubscriptions the website says I have no subscriptions. Signing into Peacock, the application says I have no subscription. Next step? Thanks.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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9 hours ago

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Unresolved Neighborhood TV Signal Problems Following Comcast Xfinity Outage

Unresolved Neighborhood TV Signal Problems Following Comcast Xfinity Outage Last week, Xfinity experienced a neighborhood-wide outage that was subsequently reported as repaired. Since that repair, at least two separate households in our neighborhood have experienced intermittent pixelation, freezing

Question

We appreciate you taking the time to connect with us here in our community, @user_3asuia, about your billing concerns. We'll gladly connect with you to get the details, and see how we may be able to assist. Please send us a Direct Message with your n

XfinityLinda

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9 hours ago

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Formal Complaint – Financial Hardship, Internet Disconnection & Refusal to Escalate

I am requesting immediate assistance and escalation to Xfinity’s Executive Customer Relations or an authorized customer service supervisor. I am experiencing a serious financial hardship that has affected my ability to maintain my internet service. My service has been disconnected due to an outstand

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Hey, @user_z6eztj - Since this is a deeper issue involving porting your number from another carrier, it'll be best if we take a closer look (which we're happy to do!) Could you please send our team a direct message to continue? How to send us a dir

XfinitySara

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9 hours ago

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Direct message

I have an account can’t access it because the transfer from my phone failed, I followed the steps zi was given but still- no Xfinity mobile. I was in the phone yesterday with a rep for 45 mins setting my line & getting my phone transferred from T-Mobile. I can get texts- I can call or receive a call

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Hey there, @user_x3tg79, thanks for reaching out through Xfinity Forums regarding your line setup. We would be happy to help with getting a tech out to your location. Can you please send us a direct message with your full name and your full address?

XfinityJeniece

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9 hours ago

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Want to Have an Outdoor Splitter Installed - Can Xfinity Do This Work?

Can an Xfinity technician install an outdoor splitter so that my cable can enter the house in two locations? My Xfinity coax cable enters my townhouse on the second floor at one side of a large family room that runs the width of the house. The TV is on that side, but my computer is on the other side

Question

Thank you for reaching out to our team about that refund issue. I am sorry to hear that has not been taken care of as yet, and I will be happy to look into that from here. In order for me to do that I will have to ask you to send me a direct message

XfinityJohnG

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9 hours ago

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Refund that I never received and it's been a year.

I have called several times and even chat with an agent. I returned the equipment as soon as I cancelled my subscription and was told that I will get my $25 refund back. I just called today (since its been a year now) and where did my refund went. I was told to go to a website but it doesnt really h

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Formal Complaint – Financial Hardship, Internet Disconnection & Refusal to Escalate

I am requesting immediate assistance and escalation to Xfinity’s Executive Customer Relations or an authorized customer service supervisor. I am experiencing a serious financial hardship that has affected my ability to maintain my internet service. My service has been disconnected due to an outstand

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Billing

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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

commented

9 hours ago

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Peacock from xfinity on my fire stick

I’m trying to watch the Peacock Premium benefit from my Xfinity account on my Amazon Fire Stick. The instructions I’ve found keep pointing me to a Flex or Xumo box, and I’m unsure whether my benefit is already linked to a Peacock account. Can an Xfinity employee check whether my Peacock benefit is a

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