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Unresolved Mobile Billing Issue
I am writing to formally dispute an ongoing charge of $7.49 per month for a mobile device that I never received. The device was ordered but never arrived, and I reported the issue last year. The device was subsequently deactivated, and I believed the matter had been resolved. However, after reviewin
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Devices
4 weeks since Xfinity tech put in cable line order and still no dig scheduled.
Xfinity tech came out to our new house on May 3rd and said we'd need a new underground cable. He said it could take upwards to 3 weeks for it all to be completed. Fast forward to May 22nd they emailed me and said the permit was accepted and utilized has been marked, now they just need to schedule th
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Customer Service
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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Your Home Network
Slow internet in evenings I lose half of my speeds.
Radical speed drops by more then half. Findings after over a year now its still on xfinity end. Many techs have been out so many ive lost count over ten times. No compensation. Its the entire neighborhood. Im ready to call FCC. Report this. Super close in leaving and getting another provider.
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Your Home Network
Thank you for creating a ticket. Would you be able to provide me a ticket number so that I can follow up? Also, in the previous 10+ tickets that I've had, they've been closed without communication or updates as to what has been done. How can I be sur
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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@user_oo9kkg Thanks for adding a post to the forum. We appreciate you trying to use the assistant for looking up your plan info. It should direct you to the latest statement, and page three of it. That shows the services that are billed for the curre
Why isn't my plan information loading?
I asked the Xfinity Assistant for my plan's details and it took me to the existing plans page but it's stuck loading for some reason. My bill also just went up from $25 to $98 and want to know what other options/coupons are available. Thanks
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Hi, @user_qy08t4 - I am so sorry to hear this happened. Dealing with potential financial fraud is incredibly stressful, and I want to help you get this locked down immediately. To clarify what "compromised" means in this scenario: when a finan
customer support for my landline phone which has been hacked
A hacker got access to my landline number and used it to try and transfer money out of my Fidelity account. Fidelity says my phone is compromised and needs to be made secure
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User_ruyz5o, Did you ever find a solution to the Freezing TV when streaming? I too am experiencing this but only when watching Mariner's TV channel 1261. cnoel38
Freezing
I am more than a month into one of our TVs freezing all the time. Have tried the following: Tech came out, cable strength was strong but freezing continued. He also replaced splitter (other TV works fine and does not freeze). He said someone would check the outside lines/box. Unsure if that was ever
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user_1k0ivf Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name
Free peacock premium subscription
I'm suppose to get a free peacock premium subscription as a diamond member. Under my subscriptions it shows peacock included but, no where or way to activate it. It's not listed in my rewards to activate either. How do I activate this free offer? I looked through the forums and didn't find an answer
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user_38e015 Hi there! Thanks for taking the time to reach out to us today. Our team is happy to help. The Autopay Discount can actually take up to two billing cycles to be applied. However, as you said, at times it's much sooner. We would be
$10 checking account autopay discount
I added my checking account to get the $10 auto pay discount and paperless billing, but my bill hasn’t reflected it yet and it still shows the full price. I know they say it takes up to a billing cycle to apply but I know that’s usually not true and that it reflects within the same month you do it m
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Will serve letter
I'm building a 59 lot subdivision in Smyrna TN. My lender is requesting a will sever letter from internet/phone company. I need something on your letter head that confirms this?
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Customer Service
Still waiting on any communication. 2 days more days gone with no word...again
Xfinity Cannot Catch Fraud Nor Show They Are Working On It
Customer beware if you ever have the fraud department not catch someone using your social security number. We have been with Xfinity for the past 10 years using the same email, name, and phone number, but somehow Xfinity allowed someone to open a fraudulent account with them using a different email,
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Why isn't my plan information loading?
I asked the Xfinity Assistant for my plan's details and it took me to the existing plans page but it's stuck loading for some reason. My bill also just went up from $25 to $98 and want to know what other options/coupons are available. Thanks
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Billing
Welcome to the club. Expect to get no answer or at best a letter in the mail in 90 days. Probably someone at the Xfinity store signing people up to meet their quotas
Fraudulent Xfinity Account. Ruined Credit Report
I am in the process of purchasing a house and when my mortgage broker pulled my credit we found a collections from Xfinity for $81 which dropped my credit significantly. After speaking with the collections agency and with Xfinity fraud we have confirmed this was a fraudulent account using my identit
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Hello user_t0rgz3 thank you so much for taking the time to reach out here via our Xfinity Forums! This is never the type of experience we'd want for you as our valued customer, and would love to do everything possible to help. Please send a d
Sneaky Xfinity
Really don’t even know if I can trust them anymore. Was offered this great deal, free Hulu free Disney+ and a lower bill if I switched my mobile phone service to Xfinity.. Didn’t see a change in my bill so I gave them a call agent was telling me they didn’t see any offers activated so I was lied to
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@user_tir2eu I appreciate you making us aware of this fraudulent experience you recently had. Our Customer Security Assurance team will definitely be able to help you with this. You can file a report by visiting this link https://spa.xfinity.com/help
I just got scammed from directly inside Xfinity Assistant chat
I received this link when talking to an agent in the legitimate Xfinity chat application. It asked for my ssn and bd. I called Comcast security and confirmed it is a phishing attack. """ Your personalized secure data link is https://iguard-po-1pp.slb.comcast.com:9443/ui?..... Please use this link to
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user_718yz9, Hi there! Thanks for reaching out. I really appreciate you laying all of that out so clearly. I can definitely see you’ve already done a ton of deep troubleshooting here, and I agree this doesn’t point to a typical device or
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XB8 on 2.5G / 250 Mbps plan stuck at 40 Mbps upload XB8 Gateway
I need help to reach/escalate to Advanced Repair / Network Provisioning, not basic Wi-Fi or device troubleshooting. I am on a 2.5 Gbps download / 250 Mbps upload plan with an XB8 gateway. The XB8’s own speed-to-gateway test matches all device tests and is capped around 1000 Mbps down / 39–40 Mbps up
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