Xfinity Community Forum

Okay, all of a sudden Mine started working after I changed the server back to mail.comcast.net when all of the directions state to use imap.comcast.net for the incoming mail server.

rogerdattt

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12 hours ago

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Comcast Email is not working on Iphone

As of yesterday, I’ve had issues getting my Comcast email on my iPhone. I’ve insured that the third-party setting is enabled. I’ve updated my password appropriately and I’ve even deleted the account and try to add but now that I’m trying to add, I keep getting the message that the service not respon

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I don't have a TV box. I only have an internet plan with Xfinity. My question was regarding the fact that I missed the 90 day activation window...

user_02rrgb

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12 hours ago

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Peacock Activation - Missed 90 Day Activation

Hi, I was unaware that there was a 90 day activation window to activate my Peacock subscription offer for having a gig speed plan. Is there a way I can still redeem this offer?

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I'm needing to cancel a move.

Hi there! I'm needing to cancel a move request, please. How do I do that?

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Customer Service

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@user_bac29 Thanks for the update.

XfinityCarolyn

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12 hours ago

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Easement vacation

Hi, We are proposing to vacate a platted utility easement affecting an interior portion of our owned lot. We are in the design phase of replacing the failing septic system for our residence. In order for the septic field to be of correct size and shape the only economical area on the property falls

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Absolute Worst Customer Service

I spoke to a customer service representative with Xfinity. It started off with me explaining my billing problem. She then put me on hold for 50 minutes to check! After she finally came back, she did no research into my problem. She then proceeded to put me back on hold then dropped my call. I need h

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Customer Service

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I'm still unable to make payments online, on my phone, or by calling. Last Thursday, I spoke to a human agent who told me she would follow up. I heard from her Friday morning. I was unavailable, and so she left a voice message with a phone number to

Pouncealot

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12 hours ago

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Unable to pay bill online or by phone

I've been attempting to pay my bill online or by phone for several days. I received an error message that tells me, "Something went wrong." Although the credit card on file is valid and I have the funds to pay, it still shows that my card was declined. This is not the first time this has happened. T

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user_02rrgb I appreciate you sending the screenshot, that really helps! We will need you to re-subscribe to Peacock in order to continue enjoying the service https://www.xfinity.com/support/articles/peacock-manage-subscription. Do you have a TV box y

XfinityEmilyB

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12 hours ago

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Peacock Activation - Missed 90 Day Activation

Hi, I was unaware that there was a 90 day activation window to activate my Peacock subscription offer for having a gig speed plan. Is there a way I can still redeem this offer?

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Cancel Xfinity

I don’t need the service and I want to cancel asap.

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Sign-In and Account Management

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@XfinityDuron [Edited: "Personal Information"]

user_pdsbco

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12 hours ago

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Upstream registration failure after area maintenance — two units same building

After the storm outage, my modem locks downstream but won't complete upstream registration — upstream light flashing, never goes solid, never comes online. The app posted 2 AM area maintenance which now shows complete, but the modem still won't register. A second unit in my same building, on a diffe

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@user_pdsbco Here's how to send a direct message (private message); Click "Sign In" if necessary. Click the "Direct Message" icon in the upper right corner. Click the "New message" (pencil and paper) icon. The "To:" line promp

EG

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12 hours ago

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Upstream registration failure after area maintenance — two units same building

After the storm outage, my modem locks downstream but won't complete upstream registration — upstream light flashing, never goes solid, never comes online. The app posted 2 AM area maintenance which now shows complete, but the modem still won't register. A second unit in my same building, on a diffe

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@aeroman thanks for checking to see if there was a redemption option for the Diamond Member perk. We do work with the Xfinity Membership back office team and can open a ticket to have that investigated further if I don't have the option to help you r

XfinityJustinC

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12 hours ago

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24 year customer (Diamond) Offered plans

For months now I have been dealing with getting offer emails and the deals show in my logged in account. When I accept deal and go through the steps when it gets to where you check to two boxes to accept the terms and complete order it says oops you need to talk to an agent. Well I have talked to do

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Hi there, @user_ian7ax! You are at the right place for further assistance with your account. I am sorry to hear that you want to cancel today and am happy to help with any concerns you may have so you don't have to take that step. You are correct tha

XfinityRay

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12 hours ago

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Cancel my service

My mobile service has/should be already canceled since I switched carriers. Please cancel my WiFi account as well

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Cancel my service

My mobile service has/should be already canceled since I switched carriers. Please cancel my WiFi account as well

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Customer Service

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user_gln06l I appreciate you sharing that additional information for us. Let's see what we can do to get the line addressed for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. T

XfinityMarcus

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12 hours ago

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Line Dropped

I have a line coming from a pole to my store that is no longer an active line. We are building an addition and going to underground utilities so this line needs to be removed. Can I get someone to remove this line? [Edited: "Personal Information"]

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Hi Emily, I don't see that option. See the screenshot below.

user_02rrgb

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12 hours ago

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Peacock Activation - Missed 90 Day Activation

Hi, I was unaware that there was a 90 day activation window to activate my Peacock subscription offer for having a gig speed plan. Is there a way I can still redeem this offer?

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@XfinityCarolyn hey Carolyn. There are no utilities located in the easement that needs vacated. So no utilities will need to be moved for this request. I have a platted drawing made by a surveyor that can show where the utilities are located.

user_bac29

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12 hours ago

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Easement vacation

Hi, We are proposing to vacate a platted utility easement affecting an interior portion of our owned lot. We are in the design phase of replacing the failing septic system for our residence. In order for the septic field to be of correct size and shape the only economical area on the property falls

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@bacampbell Thanks for reaching out to us about your easement request. I would be more than happy to assist you today. I just need some clarification on whether we need to move our cable lines, install cable lines, or do something else.

XfinityCarolyn

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12 hours ago

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Easement vacation

Hi, We are proposing to vacate a platted utility easement affecting an interior portion of our owned lot. We are in the design phase of replacing the failing septic system for our residence. In order for the septic field to be of correct size and shape the only economical area on the property falls

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user_02rrgb Welcome to our Xfinity community forum! Thank you for reaching out so we can help you activate your Peacock subscription: https://www.xfinity.com/support/articles/peacock-premium-offers. When you log in here: xfinity.com/yoursubscriptions

XfinityEmilyB

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12 hours ago

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Peacock Activation - Missed 90 Day Activation

Hi, I was unaware that there was a 90 day activation window to activate my Peacock subscription offer for having a gig speed plan. Is there a way I can still redeem this offer?

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help with bill

I think it’s crazy that I reached out to you guys and trying to talk to somebody and literally explain to you that I cannot be on the phone but I verified myself because the type of job that I work I can’t just get up and take personal calls, I can lose my [Edited: "Profanity"] job and that was [Edi

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Billing

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Hi there @user_5jj3ea I'm so sorry you've had such a frustrating experience, especially during a move and after being a loyal customer for over a decade. Being stuck on hold, transferred repeatedly, and disconnected is not the experience you deserve.

XfinityEva

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12 hours ago

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Customer Service

I moved on June15th and dealing with Xfinity Customer service has been more than a nightmare. I have been a customer since 2013/2014 and I am officially done! I have held on the phone for over 40 minutes, been looped and disconnected and I am not paying for this. Your customer service is the worst!!

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