Xfinity Community Forum

Peacock Premium

You sent me an email earlier today that says: "As a Diamond Xfinity member, you get Peacock Premium ($10.99/mo value) included at no extra cost.". So, I signed up for it. Just now, I received an from you saying that "Your updated service order is confirmed" with a line item for Peacock Premium for $

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Billing

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@sister_tech Try deleting the app. Yes it can be deleted, and then reinstalled. If that doesn't work we suggest using the website to check your email officially. You can set the browser to remember your password, that way you can sign in easily witho

XfinityBenny

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14 hours ago

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COMCAST.NET EMAIL PROBLEMS ON IPHONE

I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?

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@user_hy9y4x You're welcome. Only the agency that evaluates trade in devices provide those details. Sometimes trade-in offers are adjusted after inspection due to device condition, damage, or other eligibility criteria. For more details, review your

XfinityBenny

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14 hours ago

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Need clarification on trade-in value after paying off both devices (iPhone)

Hello Xfinity Custemer Service, I am hoping someone from Xfinity can help me understand my billing and trade-in situation. Here is the timeline: Last year June, I purchased an iPhone 16e through Xfinity Mobile under a promotion advertising a $400 discount, and the device was financed over 36 months.

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They MUST get trained to do this, because I'm in Ct, and they said the SAME thing, but said it would be almost double if I didn't get phone line. NOT ok!

user_a88625

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14 hours ago

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Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?

Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h

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After reading this thread, I called Xfinity and cancelled the phone line!! The Derby CT store should be spoken with about this, bc I was totally scammed.

user_a88625

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14 hours ago

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Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?

Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h

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@XfinityChelseaB wrote: "... How to: Direct Message Within The Forum." Perhaps the poster meant to post the link to that How-To: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514&nb

BruceW

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14 hours ago

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Worst Service ever and I cannot get a phone number to speak to someone in Management to help me?????????

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Great, thanks. I have sent the direct message.

user_59pq7z

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14 hours ago

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Adding spouse's name to Xfinity bill

How do I add my spouse's name to my Xfinity bill for proof of residence?

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Absolutely @user_59pq7z! To better assist with getting your spouse added to the "Attention" line on your bill, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Mess

XfinityAlyssaA

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14 hours ago

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Adding spouse's name to Xfinity bill

How do I add my spouse's name to my Xfinity bill for proof of residence?

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Thank you for these detailed instructions, but they didn't work. I continue to get error messages ranging from "incorrect password" to "Comcast isn't available" (not direct quotes). And, as before, even after getting the errors, the issue corrects it

sister_tech

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14 hours ago

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COMCAST.NET EMAIL PROBLEMS ON IPHONE

I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?

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@XfinityAbel Thank you for your explanation regarding the promotional credits. I understand that I may no longer be eligible for the $400 promotional discount because I transferred my service before completing the promotional period. However, my qu

user_hy9y4x

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14 hours ago

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Need clarification on trade-in value after paying off both devices (iPhone)

Hello Xfinity Custemer Service, I am hoping someone from Xfinity can help me understand my billing and trade-in situation. Here is the timeline: Last year June, I purchased an iPhone 16e through Xfinity Mobile under a promotion advertising a $400 discount, and the device was financed over 36 months.

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Yes adding an "Attention" line should be sufficient. Can you please help me with that?

user_59pq7z

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14 hours ago

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Adding spouse's name to Xfinity bill

How do I add my spouse's name to my Xfinity bill for proof of residence?

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@user_x0a29y We're sorry to hear you are still missing your Xfinity services. There may be additional work involved in restoring your services. Once a time/date has been provided by our service team the updates will reflect this. If you've re

XfinityEva

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14 hours ago

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Outage AGAIN

All of my services have been out for just about 10 hours and no updates have been provided. Estimated time of restoration has been ASAP since this morning. What is the problem and when will it be fixed?

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Peacock activation

I signed up for the free Peacock premium subscription today. I was able to activate it on my phone but in the streaming app it is asking for payment to watch. How can I activate it for tv viewing?

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Xfinity Stream Website

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I now have access to Peacock, with the help of Xfinity Customer Service. My account was not properly set up, but is now. The ticket regarding the situation is now closed. Many thanks to several Xfinity representatives for their help!

user_h1rtbw

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14 hours ago

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Diamond Member--Can't get Peacock activated

Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Calls to customer service have not wor

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Thank you for the extra information. I will look into this for you, but to do that, I will need some account information best kept private. Please send our team a direct message with your full name, the name listed on the account (if different), and

XfinityJeffB

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14 hours ago

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Charged serval months after cancellation

It has been an ongoing battle. I cancelled all services back in March of 2026. I was charged after returning equipment. The following month I was charged. one phone call and it was resolved. next month I was charged. another phone call and it was resolved with a refund. the following month ANOTHER c

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Good day user_o0psyk, and thank you for reaching out! We appreciate you taking advantage of our NOW Wi-Fi pass options, so we're happy to help in any way we can 👍 To cancel the NOW Wi-Fi Pass, you will need to use the link provided in the p

XfinitySeth

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14 hours ago

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NOW WiFi Pass portal shows 'Something went wrong' error, cannot cancel.

Hi, I need to cancel/unsubscribe from my Xfinity NOW WiFi Pass and turn off auto-renewal. I've tried to do this myself through the NOW Portal (xfinity.com/now), but every time I try to log in or access my subscription, the page only shows a "Something went wrong" error and I cannot view or manage th

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Good afternoon @user_59pq7z, and thank you for reaching out on our Community Forums. We appreciate it. While Xfinity does not support adding a second name to your billing statement as we can only have one account holder listed, you do have a

XfinityAlyssaA

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14 hours ago

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Adding spouse's name to Xfinity bill

How do I add my spouse's name to my Xfinity bill for proof of residence?

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There was a mobile line, but I had cancelled it and sent back everything. The real kicker is last month when I called, I confirmed it with them 3 separate times between two different people that I would NOT be charged again. This confirmed over and o

user_k7g9dv

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14 hours ago

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Charged serval months after cancellation

It has been an ongoing battle. I cancelled all services back in March of 2026. I was charged after returning equipment. The following month I was charged. one phone call and it was resolved. next month I was charged. another phone call and it was resolved with a refund. the following month ANOTHER c

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Outage AGAIN

All of my services have been out for just about 10 hours and no updates have been provided. Estimated time of restoration has been ASAP since this morning. What is the problem and when will it be fixed?

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Customer Service

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VoIP customer service

VoIP team had 74 days to switch over my phone and they still haven’t done it. I canceled my subscription to Frontier two weeks ago and now they want me to renew my subscription with Frontier so they can import my phone number. Very disappointed in their customer service.

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Home Phone Features

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