Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (447.9K)
Doesn't look like much can currently be done, but I too wish to express my desire to be able to remove Fox News and Newsmax from my Xfinity service. I've password locked them, as that is the best option currently being offered.
How do I remove Fox News and News Nation from my package?
I don't want any of my subscription dollars to fund so called "news" organizations that don't have publicly accountable editorial standards and no publicly stated standards for journalistic ethics.
Question
7:19:12 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; Tue Mar 3 2026 7:19:12 Criti
Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log
I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode
Question
Need help
Too many outages. It's affecting my job. I have to report to the office now.
Question
•
Your Home Network
I'm sorry to hear that, @user_q21a9u To restore the Sort Menu, please try following.-Richard Unclick Opened Emails: If you have a specific email already open or selected, the "Sort" button may disappear and be replaced by other options like "View"
My email
You changed my emails to date rec’d!! I use a-z, would you please change it back!!! There is not a “SORT” dropdown to change it back!!!!
Question
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
New house Xfinity unavailable
Own a brand new home and want to use Xfinity. If I search the entire neighborhood addresses they have access to Xfinity. House numbers before me and after me. Spent two hours with support getting nowhere. Finally a "supervisor" got on the line and I explained that this is a new house and she acknowl
Question
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
My email
You changed my emails to date rec’d!! I use a-z, would you please change it back!!! There is not a “SORT” dropdown to change it back!!!!
Question
Nope! Nothing like that available!!
My email
You changed my emails to date rec’d!! I use a-z, would you please change it back!!! There is not a “SORT” dropdown to change it back!!!!
Question
Same issue here! Was told it would work today, since it's launch day, but NOPE! Still getting the message that it's locked by another carrier.
S26 ultra won't connect to mobile network
I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p
Question
I'm sorry for the trouble, @user_be6f71 Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To”
Tried to lower my bill but now it's higher then before
I lowered my bill in January and the total was suppose to be $190, but in February the bill was 330' plus and I was told about being double billed and was told if would be normal, in March the bill is still 330 and I do not know what to do any suggestions?
Question
How Do I send a DM? because I tried and your name is not coming up
Tried to lower my bill but now it's higher then before
I lowered my bill in January and the total was suppose to be $190, but in February the bill was 330' plus and I was told about being double billed and was told if would be normal, in March the bill is still 330 and I do not know what to do any suggestions?
Question
Can’t figure out how to report my internet outage
My internet has been down for about 3 hours. Despite repeated attempts to troubleshoot with the chat assistant or with the ai posing as customer support on the phone, nothing is getting it to work. I don’t see any way to report this single outage to xfinity. Everything assures me my internet is work
Question
•
Your Home Network
OKAY DIRECT MESSAGE WAS SENT!
STORM TORE DOWN CABLE
The storms on Sunday in my area caused the xfinity cable wire connected to the pole at the road to break off and now my internet has been offline since then. I have tried every contact method i could find and still no help! This is ridiculous! I homeschool my daughter and have had to postpone her sc
Question
Oh, no @user_kvyg1i, I see that you are reaching out to report a downed cable line that has caused your internet to be offline and appreciate you bringing this to our attention. As a parent myself, I can imagine how frustrating it is to not have your
STORM TORE DOWN CABLE
The storms on Sunday in my area caused the xfinity cable wire connected to the pole at the road to break off and now my internet has been offline since then. I have tried every contact method i could find and still no help! This is ridiculous! I homeschool my daughter and have had to postpone her sc
Question
an outage every single day, sometimes several in a
I am spending over $350 a month for Xfinity and have had Service go out multiple times each day for weeks now. I have called every number I can find and will not be given a live agent. I'm done with you, I will be going with Verizon as soon as I can reach someone who is actually gonna answer the pho
Question
•
Plan
@nrkl It appears that is a general error code for playback issues. Do you see that error immediately after attempting to view the recording on the iPad? Are other devices receiving that error? Are you connected to the in-home network or using another
XfinityBradM
commented
10 hours ago
to the conversation:
0
0
TVAPP-00352
I am having a terrible time playing back any show I have recorded - the problem is happening when I am watching 'tv' on my ipad. It has gotten worse and now it is not working at all
Question