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The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Switching plans from 500Gbps to 300Gbps
Hi Team, I'm looking to downgrade my service from the 500Gbps to 300 Gbps in order to save money. My introductory rate of $50/month expired after 2years and now it's going to $85/month. Looking at plans, the 300Mbps / $70 per month plan will save me $15 a month. I go to "purchase the plan" and it sh
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
incentive rebate
It has been almost a month since I was told I should receive my rebate incentive card. This has been going on since September!
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@blw321 Sorry to hear about the repeat interruptions to your service. We are upgrading the lines in many areas right now and try to limit the amount of daytime interruptions when possible. If the app is not allowing you to see the upcoming interrupti
Daily service outages
There have been daily outages in my neighborhood for the last two weeks while Xfinity “works to enhance the network”. There has been no explanation of what work is being done or when these issues will be resolved. When will I actually be able to use the service I am paying for?
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X1 PROGRAMMING GUIDE HAS A MIND OF ITS OWN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Channels and Programming
Hello @user_wt3wyn, thank you for taking the time to leave a post. We truly appreciate the time you’ve spent with us. While we’re sad to see you go, we completely understand that you need to make the best decision for your household. If y
xfinity support
Please cancel my monthly subscription/service. I have moved to a new carrier. I just paid my final bill. Thank you! [Edited: "Personal Information"]
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
xfinity support
Please cancel my monthly subscription/service. I have moved to a new carrier. I just paid my final bill. Thank you! [Edited: "Personal Information"]
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Hello user_vtwk9d we'd love to assist with this Peacock concern as much as possible! Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Su
Peacock offer
Hi, I am an Xfinity internet customer on a Gig-speed plan. When I signed up, the included 24-month Peacock Premium offer was a big reason I chose this plan. At the time I already had a paid Peacock subscription, so I planned to wait until that ended before activating the Xfinity offer. I just cancel
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HI user_58r6gy! Thanks for visiting our Xfinity Forum. My team is here to support you. Just to confirm, under the Wi-Fi tab within the Xfinity App, once you select 'View Wi-Fi equipment,' you're not seeing the 'Advanced Settings' option?
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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u/user_zlzoxb Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having some issues while streaming. We'll be happy to dig into this more and see what we can do to help. Please send a Direct Message
Xfinity Streaming App Issue
I watch my main TV on the Xfinity streaming app and am having intermittent connectivity issues. At random times, I am getting an error message stating that it is trying to reconnect and the buffer wheel spins. In addition, there are times when the screen freezes and I have to back to the listing pag
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I have this problem as well, though only intermittently. Delay this morning was over an hour. Seriously, this should not be happening.
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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Hello, @watertouhy123! We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In t
Account
I have multiple questions regarding my account. First, I have canceled my previous account , yet I still see it when I logged in. Second on that account, it states that I have a $120 past due balance. Third, I want the address that is on my new account as Primary Address on the account. What can I d
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Account
I have multiple questions regarding my account. First, I have canceled my previous account , yet I still see it when I logged in. Second on that account, it states that I have a $120 past due balance. Third, I want the address that is on my new account as Primary Address on the account. What can I d
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user_zutp5t Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that the cable line was damaged due to the tree that fell. We'll be happy to alert our technicians in the area to get you reconnected as quickly as
downed cable
A tree ripped out my cable I have no internet and a cable lying on the ground. Having a ridiculous time trying to report this and get some kind of confirmation someone is coming to fix it.
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@user_roqh9t @XfinityAlyssaA Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Still getting 1Gbe speeds after upgrading to 2Gbe
I recently upgraded my home lan to using a Ubiquiti cable modem that support 2.5Gbe from the modem to my router, my router supports 2.5Gbe and 10Gbe, and my nics are a mix of 10Gbe and 2.5Gbe and have confirmed these speeds to be functioning internally as expected. However, I am maxing out on my int
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
downed cable
A tree ripped out my cable I have no internet and a cable lying on the ground. Having a ridiculous time trying to report this and get some kind of confirmation someone is coming to fix it.
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@user_stdwzw I'm having the same issue and it's primarily on Fox News channel. It is so frequent, that it's impossible to watch TV without having to back out of the Fox app and re-boot back into it. It seems more problematic when the commercial brea
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Peacock offer
Hi, I am an Xfinity internet customer on a Gig-speed plan. When I signed up, the included 24-month Peacock Premium offer was a big reason I chose this plan. At the time I already had a paid Peacock subscription, so I planned to wait until that ended before activating the Xfinity offer. I just cancel
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Hello schpliz thank you so much for taking the time to reach us here via our Xfinity Forums! It sounds like the issue on the Xfinity Stream App is only affecting the Lenovo Tab P11 (model TB-J606F) Is the tablet itself on it's most recent update? And
XfinityAlfonso
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18 hours ago
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Stream latest update 8.12.0.2516 -> Error 0
Since I updated Xfinity Stream (to 8.12.0.2516) on 10/6, it shows the following screen when trying to stream any show: We're Having Some Trouble :: 0 We're sorry, something unexpected just happened. Please try again. Error 0 Yes, I've "tried again" (many times). Yes, I've exited and restarted the ap
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