Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (430.4K)
@XfinityJamesC Okay well I've sent 2 messages now. I knew already that I could have the camera installment payments transferred because I had previously moved addresses once before, thank you for verifying that for me. So what can I do? Because ther
Bill help
Hello, I am wondering if there are any options for me to get help with my $900 bill with xfinity right now. I moved recently as I have before with all my services transferring just fine. This last time the agent didnt tell me my cameras would change to full price amounts after moving this last time.
Question
user_403njn Could you please attempt that again? I am not showing any DM that had been sent. We are a corporate based team that supports our forums, rest assured, we are here to make sure you get first-class support.
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
Hello there, @user_eklaea. Thank you for sharing your feedback about your Black Friday experience with our team and allowing us the opportunity set things straight. If you could please send me a DM with your first and last name along with your full-s
Scammed by Black Friday Promotion – Xfinity Refuses to Issue Refund
I want to share my terrible experience with Xfinity so other customers can be aware of what they might be getting into. What Happened: During Black Friday 2025, I was sold Xfinity services with a promise of a special Black Friday deal. The sales team told me to first set up an internet account, then
Question
user_0df549, please let us know if you need anything. We are always happy to help. Our department is open from 6 AM to 1 AM ET.
Free Peacock
I received an e-mail telling me I was now a platinum member and would have Peacock Premium. I have access to Peacock, but many things are locked and require an upgrade. In the past when we were given Peacock there were no restrictions. Does anyone know if this has changed?
Question
@XfinityAirelle went there and nothing
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
Hello, @user_xzrgy5 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
We are changing our utilities from overhead wire feed to being all underground. Who do I need to contact to get new cable pulled ?
We are currently Xfinity customers and have an overhead wire feed from pole line. Our utilities are being changed to all underground. We have added a conduit for the cable. Who do I need to contact to get new cable pulled to the house?
Question
user_403njn There is no name in specific, you would just send a direct message to us at Xfinity Support. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" icon• Click the "New message" (pencil and pap
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
Closed
Monthly amount is higher than I signed up for
Hi, Last June I signed up for a new $70 per month internet service. However I am being billed $80 per month. Thank you
Question
•
Billing
Thank you. That answers my question.
Free Peacock
I received an e-mail telling me I was now a platinum member and would have Peacock Premium. I have access to Peacock, but many things are locked and require an upgrade. In the past when we were given Peacock there were no restrictions. Does anyone know if this has changed?
Question
Latency Issue Due to Suboptimal International Routing – Request Escalation to Network Engineering
I am experiencing a significant latency increase to a specific server IP that is not related to my home network. I have already tested my equipment: modem, router, and all local devices are functioning correctly, with no packet loss or unusual latency inside my network. A traceroute shows that my tr
Question
•
Customer Service
user_mee3bv, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct
Virtual prepaid Mastercard link not working
I received my $200 Virtual prepaid Mastercard link; however, the link does not work.
Question
i was there, said i needed a name to send it to.
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
We are changing our utilities from overhead wire feed to being all underground. Who do I need to contact to get new cable pulled ?
We are currently Xfinity customers and have an overhead wire feed from pole line. Our utilities are being changed to all underground. We have added a conduit for the cable. Who do I need to contact to get new cable pulled to the house?
Question
•
Customer Service
I just looked up the definition of "misappropriate": ( of a person ) dishonestly or unfairly take (something, especially money, belonging to another). I didn't say "stolen" just taken unfairly and placed somewhere it was not supposed to be. None of t
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
Hello, @curtmont Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the
Unable to pay our bill online for over 12 months
We've been having this issue for a full year. I had lost a bank card around that time and went to update and pay our bill with a new one when the trouble started. Originally, we were told there was a glitch in the website and after being asked no less than twenty times by different reps to add my ca
Question
I am having the same problem, can’t pay online or at in store kiosk. Lady in store said I could pay cash, but I will cancel everything ( cable, internet, land line and cell phone) before I do this.
Unable to pay our bill online for over 12 months
We've been having this issue for a full year. I had lost a bank card around that time and went to update and pay our bill with a new one when the trouble started. Originally, we were told there was a glitch in the website and after being asked no less than twenty times by different reps to add my ca
Question
Scammed by Black Friday Promotion – Xfinity Refuses to Issue Refund
I want to share my terrible experience with Xfinity so other customers can be aware of what they might be getting into. What Happened: During Black Friday 2025, I was sold Xfinity services with a promise of a special Black Friday deal. The sales team told me to first set up an internet account, then
Question
•
Customer Service
Internet Bill $80
On 15th of January I tchatted with an agent to downgrade my internet which is supposed to be $55 per month. Yet today i got an email that I have $80 bill. I am asking why this
Question
•
Billing
@markdud Thanks for reaching out to us, for the Xfinity accounts that are separate addresses you would not be able to combine those into one bill. You can however manage multiple accounts as this link https://www.xfinity.com/support/articles/
Combine Households
Hello, My partner and I maintain separate homes. Would it be possible to combine billing of the two households into one bill? We are also interested in moving our mobile phones from Verizon to Xfinity and combing the billing there as well. Are there any discounts for multiple lines and multiple home
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
EG
commented
5 hours ago
to the conversation:
0
0
Frequent unannounced outages
Frequent unannounced internet outages and usually poor internet speed bad for work from home customers.
Question