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So they're telling me that I have to spend over a $1000 for a new phone in order to use their app? That's interesting, especially since I used that app yesterday and it worked just fine. I guess I just won't be using that app, then.
Update Xfiniti app
Today I'm unable to use this app because I am being told that my phone no longer supports this app. I have a Galaxy S9 that works just fine. How can I get back to using this app.
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@user_omi4pi, the directions I provided are for direct messaging via the chat feature here on the forum. Not any other chat you have already used. In order to access your account, we need to chat in private. Please follow the directions I provided, s
WAs charged for two accounts despite being reassured the older more expensive one was closed
Then spoke to two customer serve reps. First one said he would help to refund and close account. He closed without refunding. His supervisor called and said that they can't refund now that it's closed. I just saw on another post a message from Xfinity that they have just backdated the date of closur
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@XfinityFrank this does not help. please fix it another way. you have access to my account and to the solutions.
WAs charged for two accounts despite being reassured the older more expensive one was closed
Then spoke to two customer serve reps. First one said he would help to refund and close account. He closed without refunding. His supervisor called and said that they can't refund now that it's closed. I just saw on another post a message from Xfinity that they have just backdated the date of closur
Question
meaning, i've spoken to people on chat and was not helpled.
WAs charged for two accounts despite being reassured the older more expensive one was closed
Then spoke to two customer serve reps. First one said he would help to refund and close account. He closed without refunding. His supervisor called and said that they can't refund now that it's closed. I just saw on another post a message from Xfinity that they have just backdated the date of closur
Question
i've tried using chat, as well. this should not be so hard.
WAs charged for two accounts despite being reassured the older more expensive one was closed
Then spoke to two customer serve reps. First one said he would help to refund and close account. He closed without refunding. His supervisor called and said that they can't refund now that it's closed. I just saw on another post a message from Xfinity that they have just backdated the date of closur
Question
@user_a7e057 Thank you for providing those details and for sharing the traceroute results. I can see you’ve already taken several troubleshooting steps, including replacing the modem. While traceroute results can show routing paths and occasional la
Internet Issues
I've been getting ping spikes and random short bursts of slow internet for the past week or two. I've tried getting support through talking to an agent and had my modem replaced, but I'm still getting those issues. I've also tried running a tracert to google's dns (8.8.8.8) and got these results: 1
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Worst customer service
Go ahead and invite xfinity to your funeral cause they’ll never let you cancel
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Customer Service
@user_xkclt5 @XfinityChristy Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Modem provisioning issue and speed mismatch
ever since i upgraded my plan to the highest tier i have been noticing issues and it seems like customer service and the techs don't really understand. When i upgraded the website showed symmetrical speeds of 2000Mbps then after i upgraded i was sent the attached summary, which clearly states those
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Good afternoon user_3hjdij. Thank you for reaching out using our Xfinity Community Forums. I do have a couple questions to help me better understand and assist. Are you encountering any specific errors, when attempting to join any of the networks? Ar
My now Xfinity pass is not working
I purchased the nail pad so that I can use my laptop when I was at work because I didn’t want to use all my gigs from my phone and I get no service from the Xfinity pass. I purchased and I want a refund.
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Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it
Xb8 and 2.4 Ghz connection issues
Have tried all of the recommendations including splitting the bands with separate names and security settings. None of my 2.4Ghz devices can find the xb8 gateway even when manually entering the 2.4 band name and password. The xb8 will not even broadcast the 2.4Ghz band on the WiFi list.
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user_f40d7f Here is a great link that goes over how your equipment should be connected with your home theater receiver: https://www.xfinity.com/support/articles/troubleshoot-home-theater-receivers
does my flex box need to be connected to my Denon receiver?
Does my Denon reciever need to be connected to my flex box?
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Ive had my email for 20 years now. And I check it as often as i can. I pay my bill on time. But somehow i cannot access my email?
WAs charged for two accounts despite being reassured the older more expensive one was closed
Then spoke to two customer serve reps. First one said he would help to refund and close account. He closed without refunding. His supervisor called and said that they can't refund now that it's closed. I just saw on another post a message from Xfinity that they have just backdated the date of closur
Question
@user_oyx5jm @XfinityMarshante Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t
Slow upload speed with Hitron CODA56
Hello, I recently installed a customer-owned Hitron CODA56 modem to take advantage of the Next-Gen upload speeds in my area. My modem diagnostics show that it is successfully locking onto the DOCSIS 3.1 OFDMA upstream channel (status: OPERATE), but my actual upload speeds are hard-capped right aroun
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user_qiwgtc thank you for providing us with your honest feedback. Our team is here for you and would be happy to make sure everything on your account has been taken care of for you correctly. Please let us know if you still need help.
XfinityPeterH
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7 hours ago
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Worst customer service
Go ahead and invite xfinity to your funeral cause they’ll never let you cancel
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