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Xfinity turned my wifi off. My mother and father path passed away in 7 months and I’ve been handing everything alone. I had a payment arrangement scheduled for the 13th of February and they still turned my services off and won’t let me make a new one please help I’m unable to get to a store
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Customer Service
Good morning user_f9dhai. Thank you for reaching out. I see that you had sent over a direct message. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending u
elderly mom and billing issues
I help my elderly mommanage her bills, and somehow Xfinity slipped through the cracks because she never mentioned any issues—so I assumed it was fine. Turns out it very much was not. Her bill is now insanely high, and they’re threatening to shut off her service. I’ve tried using the chat and calling
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elderly mom and billing issues
I help my elderly mommanage her bills, and somehow Xfinity slipped through the cracks because she never mentioned any issues—so I assumed it was fine. Turns out it very much was not. Her bill is now insanely high, and they’re threatening to shut off her service. I’ve tried using the chat and calling
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Billing
Hello @user_elok8f our team will help you with your billing and Flex service concern. There is typically no charge for the first Flex box. Are you seeing a charge on a closed account or a charge for a second box?
Flex
I'm looking to find out how to remove these flex box charges from my account? Xfinity mailed this to me unsolicited years ago and I've never used it, or asked for it. I've never signed up or used this service and I'd like to get all the money that I've been billed for this service credited.
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user_s5s92r Hello and thank you for reaching out via our Xfinity Community Forums. We’re sorry to hear that you haven’t been able to use your service for the past few months, and we certainly want to help you get this resolved as quickly
Permanently close xfinity account
How can I permanently close my xfinity account? I already cancelled my service. Thank you.
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user_9o1qg2 This is never the experience we want for out valued customers. I would love the opportunity to help you with resolving any issues with your Peacock reward. It will take a little time as I will most likely need to open a ticket, but we can
Diamond member can't activate Peacock Premium
Hi, I’m a Diamond member in the new Xfinity Membership program. I received the email stating that I’m eligible for the free Peacock Premium benefit, but when I click the activation link it says I’m not eligible. Other Diamond members are reporting the same issue, and it appears to be caused by an en
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Do the latest Xfinity X1 TV Boxes have VISUAL and FULL SCREEN Rewind and Fast Forward on TV?
Do the latest Xfinity X1 TV Boxes, including the 4K wireless one, maintain the same rewind and fast forward experience on a TV as the older boxes such as the XG1-A? Most importantly, I'd like to know whether Rewind and Fast Forward are still both VISUAL and FULL SCREEN at all speeds except the faste
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X1
Please close my account and credit back the time I haven’t had my Xfinity router online. It’s been almost 3 months. When my account is closed I’ll mail back the Xfinity router. Please send me a prepaid postage to my email or address. Thanks in adv
Permanently close xfinity account
How can I permanently close my xfinity account? I already cancelled my service. Thank you.
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The solution (after changing my password as soon as possible) involved looking in Email Settings/Filter Rules under the Settings icon and Disable-ing or Deleting a Rule that put all my incoming email into the Trash folder. The Rule definition looked
I'm not receiving any email
Hi, This morning, I was a victim of a phishing episode (Greenvelope invitation). I've changed my password. But I haven't received any incoming email since 10:39am today. That's very unusual for me. I have only this one email. I tried sending myself a test (and my husband did the same) but haven't re
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Hi @Defmincex133, thank you for the providing so much context with your post! We'll need to take a closer look at your account to have things reviewed by the proper teams. You're welcome to send our team a direct message with your full name, the name
Severe inbound packet loss only when connected to EA anti-DDoS Apex servers (wired Xfinity connection)
Hi Xfinity team, I’m experiencing severe and persistent packet loss specifically when playing Apex Legends, and after extensive troubleshooting, this appears to be an upstream routing or peering issue that occurs only when traffic is routed through EA’s anti-DDoS–protected Apex servers, not a local
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THERE IS NO ADVANCED SETTINGS OPTION IN THE XFINITY APP! MY ROUTER IS AT 192.168.1.1, NO LOGIN OPTION AVAILABLE!RESETTING THE ROUTER IS NOT AN OPTION!
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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I'm having this same issue. Would appreciate assistance!
Comcast email not receiving verification emails from Discord.
As the title. I was having this issue also from Steam verification emails. I was able to resolve that with phone support when they disabled filters (that I did not even have?) Unfortunately I have the same issue now with Discord. Discord requires an email code to make any account changes, and none o
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user_yc60ed My team can help you with your mobile concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if neces
USPS lost trade-in phone package
I recently switched from T-Mobile to Xfinity and purchased an iPhone 17 Pro Max by trading in my iPhone 14 Pro Max for $1,100 in credits. On November 3rd, I shipped my trade-in device to Assurant using the USPS label provided. Unfortunately, the package was delayed at a USPS location for several day
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Thank you for reaching out to us @user_f832b0! If services are cancelled and the rental equipment has been returned, a refund should be automatically sent to the last payment method. This typically takes 4-6 weeks. For more information, we have this
Credit
I currently have a credit balance on my xfinity account due to canceling my service. I would like to extract this balance into my bank account. How can I execute this transaction?
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Cannot split bands
I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new
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Your Home Network
I have same situation. Why was no answer publicly given to original question?
Concern Regarding Suspicious Identity Verification Request
Dear Xfinity Support Team, When I applied for a mobile line, I was asked to provide my SSN and date of birth, after which I received an order number. Subsequently, I received an email requesting additional identity verification. However, upon clicking the link provided in that email, I was redirecte
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user_2jmh3m Service interruptions are never a great experience for any customer, but we recommend to look at the Xfinity app as updates about it will be there. My team, and phone support see the same updates our customers can. I assure you that our r
No Connection internet or x1 for 24 hrs inexcusBable
A group of homes in neighborhood no internet or x1 for 24 hrs (while homes across road all fine.) No status updates only a statement saying outage. No representative to talk to for status. As a senior citizen In this cold weather this lack of repair is life threatening Fix it now [Edited: "Personal
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user_bk3an9 I am so incredibly sorry to hear about the loss of your mother and father. To lose both parents in such a short span of time is an unimaginable weight to carry, and I can only imagine how overwhelming it has been to handle everything on y
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Need help
Xfinity turned my wifi off. My mother and father path passed away in 7 months and I’ve been handing everything alone. I had a payment arrangement scheduled for the 13th of February and they still turned my services off and won’t let me make a new one please help I’m unable to get to a store
Question