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Xfinity stream app missing the favorite button
The xfinity stream app appears to be updated and in my opinion awful. it is missing the FAVORITES button when I use my iPad and phone. The printing is also harder to read as well
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Xfinity Stream Website
Favorite channels
Please please bring back the save favorite channels feature. I don’t have the time or eye sight to scroll through all the channels to find what I want.
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Xfinity Stream Website
new Stream app for LGTV
What have you done to the UI on the new Stream app on my LGTV? The old app wasn't perfect but the new one is horrible. Where are my favs in the channel listings? Why do I have so many clicks to view my recent choices?
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Xfinity Stream Website
user_hcuaeb Hello Sushil. Thank you for creating the post and reaching out to my team here on our Xfinity Forums for help with the mobile account. I can see how upsetting it would be to be pushed the promotion for the free line for a year only
Ongoing Billing Issues Following Misrepresented Mobile Promotion
I am requesting assistance with an ongoing billing issue that has still not been resolved despite numerous contacts with Xfinity. In May, I signed up for what was advertised to me as a free mobile line for one year. This offer came after nearly a year of repeated calls, emails, and marketing outreac
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scammer posing as comcast
sent an email about unavailability of Britbox on free this week...Got a phone call claiming to be Comcast. Had me download 2 apps on phone: World Remit & Lemfi his name is Keven [Edited: "Personal Information"] phone number claimed he was going to send me compensation for not being able to get Britb
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Customer Service
Hi, @mtapix. Thank you for reaching out over the Xfinity Community Forums to address your concern. With the new Xfinity Stream TV experience, filtering the Live TV guide by Favorite Channels isn’t currently available. You can still access your
Recently upgraded Xfinity Stream App on TV lost functionality
I believe others are posting this same issue. My TV recently forced me to upgrade the Xfinity Stream App. After install I had to re-authenticate. All went well, I was able to go view live TV, see my recordings, etc... HOWEVER, I lost ability to FILTER and also lost FAVORITES. I can still see and vie
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user_ginp7n Thank you for reaching out! Our team would be happy to look into this for you. Before assuming, it’s a provisioning issue, can you clarify a few things for us? *What Internet plan/speed tier are you subscribed to?*Where does your
support
Hi there, I’m contacting support because I am not receiving the advertised upload speeds for my plan. I should be getting 100 Mbps upload, but I am consistently capped at 30-35 Mbps. I am using an Xfinity XB8 Gateway, which I know is fully compatible with the Next Generation/Mid-Split speed increase
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Hello, @user_4neft4 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I would like to help get your set-top box and TV remote working properly. I understand wanting to get a technician out to assist, bu
Box and remote not working and reset did not work
Hi, a few days ago I tried turning on the tv with the xfinity remote as usual, but the black Box and remote are not working and we tried to reset it by unplugging the tv cord from the black box and then replugging it and waiting but that did not work. A welcome screen flashed but then nothing. Could
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@Vandal21891 Since Comcast isn't willing to fix the issue or give us a date when we can expect it to be fixed, I suggest that everybody files a complaint with the FCC. You can do that using this web page https://consumercomplaints.fcc.gov/hc/
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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WIFI PASSWORD
I received a new modem but the tag where says the SSID and Password is no visible. I’m not able to connect because I can’t see the password
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Your Home Network
Hi, @user_owg2wq. Thank you for reaching out over the Xfinity Community Forums to request a return label for your modem. Here at Xfinity, the process to return equipment has been simplified to bringing the modem to your nearest Xfinity store. You don
return shipping label
We closed account and need to return a modem. I need a return shipping label.
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I need to activate my Internet at my new address
I cannot download the app because on my cell phone and I only have two bars.
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Your Home Network
Thanks for confirming, @user_d3utlf. To get started, here are a few things to try : Make sure both you and the sender have RCS enabled. -Android: Google Messages > profile icon > Messages settings > RCS chats-iPhone: Settings > Apps
HORRIBLE EXPERIENCE
11/11/2026 ECM [Edited: "Personal Information"] ECM [Edited: "Personal Information"] Escalation Supervisor placed call on mute for 10 mins. Refused to help with RCS issue that has been going since 11/10. Spoke to 4 reps and 1 supervisor. No resolution. The supervisor eventually returned to the line
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Good morning, @user_45qf03 ! Thank you for providing those additional details. We can take a closer look at the modem currently associated with the account and the provisioning for your CODA56, especially given the upload speed you’re seeing. P
My new Hitron CODA56 is online and operational, but Xfinity's account system incorrectly reports it as offline. I'm getting approximately 1
I recently upgraded my customer-owned modem from an ARRIS SB8200 to a Hitron CODA56 to take advantage of Xfinity's enhanced upload speeds. My account was confirmed by an Xfinity store representative to have a 250 Mbps upload speed tier, but after activating the CODA56, I'm still getting approximatel
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rightfooted Sounds like we need to take a look deeper into your account. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the
Issues with two X1 boxes
On 11/2/26, I had Voice activated. I'm not having any issues with Voice. On 11/3/26, two of my three X1 boxes were not working at all. I spoke with a level 2 agent who helped get them working again. On 11/4/26, and every day since then, when I first turn on the TVs with those same boxes, there's no
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I'm joining in to echo the chorus of disappointment. The new iOS version of the Xfinity Stream app (9.0.0) is a HUGE step backwards. The Guide has no filters for "HD" or "Favorite" channels. Having to scroll through hundreds of channels to fi
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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This update is so incredibly frustrating. Currently the most frustrating things for me is the disappearance of the Scheduled Recordings, and in the recording listings not being able to see the show names or the dates they were recorded. Also that it
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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user_mkpd3r Thanks for creating a post. I'm sorry to hear that the initial request did not process. Were you able to receive a confirmation email that the disconnect order for the repeat request was completed? My team can help verify that everything
Canceled and still charged terrible service
I called I talked to representative last week either Nov 6/7 canceled the account returned equipment then got charged talked to chat agent and they said my account was never canceled then had to called again and talk again and redo the whole thing again still waiting for a refund.
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Good morning@user_a6cy09, Thank you for reaching out to us here on Xfinity Forums! You’ve reached the right place, and I’d be happy to look into the transfer of ownership and check its current status for you. To securely access t
Transfer of Account
Can you please tell me if the transfer of my account was approved? I did all paperwork and it’s submitted.
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It’s annoying. I finally called yesterday and the lady said you need to create an account to watch and not be charged. I’m not going to do it because it’s really the same process as a trial…I could take advantage of that same thing on Amazon. Xfinit
user_60c08e
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Can't access Free Week of BritBox
The menu shows Britbox as being free this week starting today but when I try to view them there is no access.
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