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user_g8hwcz Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
ESPN app won't load, get "something went wrong". I have the subscription activated. Do I need to upgrade the box? I have AX013ANM X1 BOX.
I activated the subscription. I can get logged into ESPN Unlimited on my computer. I can get into the ESPN App on my iPhone. It just won't load on the X1 box. I tried rebooting the X1 box and still no luck.
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Hello, burtonhen_71. Our team would be happy to assist. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation ico
Bankruptcy
I have been communicating for months regarding my bankruptcy and my bill. It was supposed to be discharged but instead the bill has been changed to installation charges.
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Thanks @user_3d19g3 for reaching out on our Xfinity Community forums. I can certainly understand your concern, especially when you have landscaping and foundation work scheduled and have discovered what appears to be a buried telecommunicatio
Need emergency help relocating an underground conduit running next to my house
We're doing some landscaping and foundation work on our house, and as we've been prepping the site for this work we found what appears to be a telecom conduit running about 8" deep in the space we are working on. We need to relocate that conduit as soon as possible so as to not hold up additional wo
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Hello @AvaKamm and thanks for reaching out on our Xfinity Community forums. I can see why that would be confusing. The message about a scheduled payment doesn't necessarily mean there is a scheduled payment on your account. In some cases, a user's Xf
REMOVE A USER FROM ACCOUNT
I WANT TO REMOVE A USER FROM MY ACCOUNT, EVERY TIME I DO THIS IT'S BLOCKED AND SAYS REMOVE UPCOMING PAYMENT. I PAID THE BILL TO ZERO, IT'S STILL NOT LETTING ME REMOVE A USER. HOW DO I FIX THIS?
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user_asso72 Thank you for stopping in for help with this upgrade email you received. I understand not wanting to fix what isn't broken, but we have made some changes to our speeds and networks. Some of our modem speed tiers have changed, and we are a
To update equipment
I received an email requesting for me to replace my WiFi. I am satisfied with my current equipment. I don't want to replace anything!
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Thank you for allowing us to assist you with this @sirrkitt we were able to send that provisioning signal and get everything working for you! If you need any additional help in the future please feel free to create a new post. I hope you have a great
Provision ONT for personal router
I've seen some posts floating about being able to connect directly to the ONT for fiber customers without needing to use the XER10 gateway. I've tried using chat support and other agents to get my ONT provisioned but no one seems to be able to do so. Hoping I can get a second look into my account an
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Slow Internet
How come the internet is really slow in loading? It has been lately, but really slower today. Anyone else having issues like me?
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Your Home Network
Can’t verify identity
I tried to make an order recently of two new phones but i’m unable to do so, I get an error when verifying my identity over and over again I tried online, by phone, and still the same issue persist, I’m exhausted by now it’s been 3 days trying to get help of someone from xfinity but nobody has an id
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Devices
@theonenonly I’m having the same problem, how were you able to fix this issue? it’s still presenting problems as of september 2026
Assistance with mobile order identity verification
I am reaching out to escalate an issue I have been trying to resolve for three days now. I placed an online order for two new phones and to add two new lines to my mobile account, a total of five times now. My orders keep getting canceled because when I go through the identity verification process,
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Replacement phone
I was supposed to have a phone delivered today and as of yet it has not been delivered. Will it be delivered today?
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Customer Service
Thank you for reaching out on our Xfinity Community forums @user_eopg55!I can certainly understand how frustrating it is to have your connection dropping every few minutes, especially while you have painters working in the home and are trying to dete
Internet
I’m losing connection about every 10 minutes. Painters in house today and might have done something to connection. I have tightened all connections. Keeps dropping.
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Change phone number
I need to change my number [Edited: “Personal Information”]
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Customer Service
Hello @user_dv38hq, and thanks for reaching out on our Xfinity Community forums! I can understand how frustrating it would be to suddenly lose access to a channel you've been able to watch without issue, especially when nothing on your account appear
TV Go channel issue
I have Expanded Basic cable and I used to be able to watch NBC through the Xfinity Stream App, but 3 days ago I started getting a message the “there is a location issue “ and I can no longer watch NBC. It comes up as a TV Go channel.
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Adding a name in the ATTENTION area of my Comcast bill?
Hi- Adding a name in the ATTENTION area of my Comcast bill?
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Devices and Equipment
Change it back!
Please return the "Recently Watched" section on xfinity stream. I do not want or like the new format. I'm sure most other people don't either.
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On Demand
I’m having the same issue
ESPN app won't load, get "something went wrong". I have the subscription activated. Do I need to upgrade the box? I have AX013ANM X1 BOX.
I activated the subscription. I can get logged into ESPN Unlimited on my computer. I can get into the ESPN App on my iPhone. It just won't load on the X1 box. I tried rebooting the X1 box and still no luck.
Question
Hello @user_7gr1ii thank you for taking the time to reach out on our community forum. I know that it can be frustrating when you are not getting the expected trade in value for your device. Each device is rated differently based on how old the device
XfinityAbby
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100% completely dissatisfied
I made the mistake from swapping from AT&T to Xfinity when moving due to a promotion that was hard to turn down. However they made it so difficult to swap over I regret it now. Customer support is unorganized. No one knows the same information, everyone has a different answer. And now they have fals
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