Xfinity Community Forum

Brand new unlocked Samsung phone fails compatibility check

Hello...I have purchased a new unlocked phone from Samsung during Black Friday. I was going to replace my current phone and it is failing the compatibility checks. I verified with Samsung that the IMEI numbers were for an unlocked phone. It is a Samsung Fold7. I have called into support twice and ha

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Devices

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Xfinity Internet Promo Rate

Hi! I have an Xfinity Home Internet Discount ending soon. It looks as if my monthly rate will more than double for the same level of service. Is there any way to extend that promotion? Thanks in advance!

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Billing

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Complaint about customer service representative

I was having problems with my tv, so I called customer service. I was connected to Shawn #[Edited: "Personal Information"], ph number [Edited: "Personal Information"]. We were talking about lowering my bill. After giving him my info and almost signing up with A&T because he said he could lower my pl

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Customer Service

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Hi ed88bo! Thanks for visiting our Xfinity Forum. We appreciate you taking the time to let us know about this phone/billing concern. I absolutely understand your frustration around this, and we do apologize for any inconvenience this has caused you.

XfinityAmira

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14 hours ago

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Xfinity incompetent?or Unethical?

A few months ago I was convinced to switch to Xfinity Mobile. I was told that because my phone was old it could not be ported over but they would give me a free phone. It seemed like a good deal. Problem was that I was charged for the "free" phone. I called and was told it was a mistake, and I would

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@SiegePirate Thanks for sharing the speed test results. I'd like to take a closer look at your signal to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper ico

XfinityRaul

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14 hours ago

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Upload Speed Dips below 20

So i had the 800 plan for almost a year, finally upgrade it to 1 or 1.2 gb plan but i love to livestream, but for some odd reason everyday at between 8pm est to around 1-2am est, i notice my upload speed is below what i need to stream effective during those times and that made it hard on me to lives

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Is this a legit phone number for Comcast? [Edited]

Is phone number [Edited: "Invalid Phone Number"] a legit phone number for Comcast? I received a robo call about an appointment. I haven't made an appointment. I asked for help with download speed and a 3rd party app. Not an appointment.

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Customer Service

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Internet stops working every night around 3am. This makes other routers stop working

The last three nights, my Internet went down around 3 AM and it [Edited: "Language"] up my other routers and they were not able to restart. How do you fix this

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Your Home Network

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user_cphlxk, I know this must be frustrating. Could you try checking your notification settings on your phone? You may still have something there. Let me know if you still need help, and we can work with you to get this solved.

XfinityAngie

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15 hours ago

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How do I stop the setup reminders on the top of my Samsung phone when I no longer a customer of Xfinity

I canceled Xfinity 6 months ago and yet I am still getting set up notifications on the top of my phone, not email or text, but on the top of my phone. I deleted all of the Xfinity apps, reset my restarted my phone, I've toggle the on and off of airplane mode for 30 seconds, I went to Wi-Fi and delet

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How do I stop the setup reminders on the top of my Samsung phone when I no longer a customer of Xfinity

I canceled Xfinity 6 months ago and yet I am still getting set up notifications on the top of my phone, not email or text, but on the top of my phone. I deleted all of the Xfinity apps, reset my restarted my phone, I've toggle the on and off of airplane mode for 30 seconds, I went to Wi-Fi and delet

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Customer Service

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I have received an email that I believe is a scam/fraudulent and not really from Comcast. Do you have an email address so that I can send this email to you? Please see "Frequently Asked Questions" on https://spa.xfinity.com/help/email-abuse and cho

BruceW

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15 hours ago

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comcast email address to forward scam email

I have received an email that I believe is a scam/fraudulent and not really from Comcast. Do you have an email address so that I can send this email to you?

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xfinity support

I want to cancel my internet service, where can I do that online?

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Customer Service

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I'm so sorry this has been difficult for you, if you can try one last step, can you try this in incognito/private mode?

XfinityEva

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15 hours ago

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Won't honor email pricing

Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12

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Thank you, I appreciate your quick reply. I will be in touch.

user_j77dor

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15 hours ago

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Damage to my sewer line from cable installation

Good morning, In early August 2025, our sewer line had a clog, which we snaked with a plumber, alleviating the blockage. Two weeks ago, we had another blockage - again snaked, and the blockage cleared. Earlier this week, we had another blockage. Independent camera analysis performed by a third party

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See the previous notes, I've already tried another browser & cleared my computer. I'm not going to keep dealing with this.

user_75q6k7

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15 hours ago

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Won't honor email pricing

Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12

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Good morning user_j77dor. Thank you for brining this damage to our attention and allowing us to assist you. I'm sorry to read of all the trouble your have had to deal with since August. I'm sure it's been frustrating. I would be happy to help out and

XfinityPaula

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15 hours ago

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Damage to my sewer line from cable installation

Good morning, In early August 2025, our sewer line had a clog, which we snaked with a plumber, alleviating the blockage. Two weeks ago, we had another blockage - again snaked, and the blockage cleared. Earlier this week, we had another blockage. Independent camera analysis performed by a third party

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Damage to my sewer line from cable installation

Good morning, In early August 2025, our sewer line had a clog, which we snaked with a plumber, alleviating the blockage. Two weeks ago, we had another blockage - again snaked, and the blockage cleared. Earlier this week, we had another blockage. Independent camera analysis performed by a third party

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Customer Service

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sdrfwerwerwere, Thank you for reaching out to Xfinity Support. I would be happy to assist you with the extra box on your billing statement. Please send us a direct chat message with your full name and complete service address to “Xfinity S

XfinityAngie

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16 hours ago

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contract is set to expire next month

I am writing to express my appreciation for the services I have received from Xfinity. I am particularly impressed with the level of support and engagement I have experienced during my time as a customer. As my contract is set to expire next month, I wanted to proactively reach out to discuss the up

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I am writing to bring to your attention a billing issue I have encountered. I have noticed that I am being charged for three cable boxes on my recent bill; however, I only have two in my possession. Could you please assist me in resolving this matte

sdrfwerwerwere

commented

16 hours ago

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contract is set to expire next month

I am writing to express my appreciation for the services I have received from Xfinity. I am particularly impressed with the level of support and engagement I have experienced during my time as a customer. As my contract is set to expire next month, I wanted to proactively reach out to discuss the up

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You can pull system and event logs by logging in as admin through 10.0.0.1. Xfinity has confirmed that it’s an ISP issue already.

user_aac114

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16 hours ago

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A Plea For Help - Constant disconnects/disruptions - 72001011-DHCPv6 - Missing Required Option 24 and others

Hi All, I have struggled with Xfinity Customer Service countless times in the past three weeks to try and get this resolved. My event log is full of errors with these two repeating nonsmargin: 0;"> DHCPv6[7617]: 72001011-DHCPv6 - Missing Required Option 82 2025/12/4 19:37:19 Critical DHCPv6[7617]: 7

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I finally had enough and moved tv services to Direct Tv. Guess what - all my problems disappeared. Kept Xfinity internet.

user_159b83

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16 hours ago

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Xfinity stream freezes

My television keeps freezing while using Xfinity stream

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