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Do you have any advice? I keep getting messages from xfinity. I don't know how get them to understand.
I'm being asked to return a TV box; didn't get one to begin with
Last month I cancelled my Xfinity internet plan. I keep getting calls and texts asking me to return equipment. I had my own modem/router. When I call Customer Service, they state that I have a TV box for streaming services. I don't have one and don't remember ever getting one. I asked for details, t
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Survey request
I'd like to do a positive feedback survey for the person who helped me today how do i find a survey?
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Customer Service
Can’t cancel during an outage?
Second unexplained and sudden outage in a week. Didn’t get any texts about this one, not listed on outage map and you keep bumping back the time to restore service. I am disabled and struggling to work from home, need to make significant additional purchases and arrangements. Unfortunately, you also
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Customer Service
Upgrade
I was notified by email about upgrading my Wi-Fi gateway. I'm assuming it's new equipment at no cost is this necessary do I have to do this upgrade I'm pretty happy with what I have plus I don't drive so I don't know how I would return the old equipment
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Customer Service
Hello, No resolution so far. I'm still seeing the same error on both the website and the app. Best regards.
Xfinity Mobile Stuck on “Ready for Setup” Despite Successful eSIM Activation and Number Port — Multiple Support Contacts, No Resolution
Hi, I am posting here out of frustration after multiple unsuccessful attempts to resolve what appears to be a backend activation or account provisioning issue with Xfinity Mobile. I recently switched from Verizon to Xfinity Mobile, transferring my existing phone number to my Google Pixel 9 Pro Fold
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That was helpful - thanks. Sent DM
Check ticket status
Hi there - how do I check the status of an open ticket? I have the ticket #
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@XfinityBenny no I can’t maybe you should honor your contracts
Upgrade
My account says I’m eligible for an upgrade up to 4 lines both my watch and phone are paid off but xfinity will not honor my upgrade. It says I reached my limit I have up to $3000 spending and can’t use anything can’t talk to anyone and when I went in person it’s escalated but no resolution at this
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Disputing $100 Installation Fee – Charge Never Disclosed
I am formally disputing a $100 professional installation charge dated September 15, 2026, and requesting a full refund or account credit. When I moved into my apartment, I chose Xfinity under the understanding that the apartment was already equipped for Xfinity service. However, when I attempted to
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Billing
There are now multiple pages of posts. This surprised me as well.
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Website won’t get unblocked
My website victorypoolconstruction.com is blocked when on wifi i submitted over 5 unblock request but they get denied ticket number [Edited: "Personal Information"] what do I do
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Your Home Network
Hi there, @user_a113gr! I am sorry to hear your cameras are offline since the update. It sounds like they need their connection refreshed. Have you tried to reset the modem using the Xfinity app? Do you have a way to restart the cameras remotely, thr
Web cam
This past friday before the update Comcast did had 5 web cam working just perfect Internet came back on and now I only have only 2 who's working they the the message that i got is OFF LINE too kept them back on I don't know how to do it I am out out town and can not look at my cam thank you for your
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user_assb41 We would be more than happy to help! It's a simple billing code change on your account to get this accomplished. Please send us a direct message, so we can gather your account details. To send a "Direct Message" mes
Request for Member-Owned Router Options for Xfinity Fiber service - XB7
I have residential EPON fiber with an ONT and an XB7 router. I want to transition to the new 'Member-Owned Router' fiber configuration so I can connect my own retail router directly to the ONT. Please transfer this to a specialist who can remove the XB7 from my account, apply the customer-owned rout
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@nwgirl73 Not a problem at all, as soon as we get your DM, we'll be able to assist you further.
Urgency: Line Reactivation due to Port out Pin delay 3+ days
I'm formally requesting an escalation and live agent to provide an immediate resolution: I've spent the last 3 days trying to obtain the Port out Pin # to transfer my number - on day 2 I discovered my service had been disconnected without the ability to transfer my number! I currently have no cell s
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For my phone I do not have Xfinity email
How do I get my Xfinity emails back in my phone?
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Devices
Delete in box emails on my desktop.
I have not had any success with the methods on Google. Help
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Hi there @user_46glsr, please be sure to remember when posting in public in our Xfinity Community Forum, to never share personal information. Your safety and security is important to us! You can check out our Xfinity Community Forum Guidelines to lea
Email changing? [Edited]
is the emails change from [Edited: "Personal Information"] to xfinity.com if so i can change my email to xfinity.com
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I already have Internet, but I do not get my Xfinity emails
I already have the Internet how do I keep my Xfinity emails?
I m unable to get to my xfinity emails when I have internet connection already
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I already have the Internet how do I keep my Xfinity emails?
I m unable to get to my xfinity emails when I have internet connection already
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Your Home Network
Never got a response from ANGELO. I got a response to my direct message. I was told: 1) No ticket currently exists for this issue and no status or workaround is available. 2) They don’t know why the employees including XfinityBenjaminM, XfinityVicto
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Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
Question