Xfinity Community Forum

Doesn’t work at all

Had a WiFi router that was older model had absolutely 0 problem with it then these Edit={language} charge me 140 dollars for the WiFi then put it back down to 100 dollars and the modem doesn’t even work I set it up and it keeps turning the green light on and shutting off randomly throughout the day

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Customer Service

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That would be the first step we would recommend. Have you also checked that your Roku is on the newest firmware/software version?

XfinityJeffB

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9 hours ago

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Problem with Movie in Xfinity Stream App on Roku

I'm trying to watch the film "Ruby in Paradise" through the Xfinity stream app on my Roku, and all it has is a check mark. If I access the app through a web browser, I see an option to play the film. Is this something that can be fixed? Thank you for your time.

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Hola @user_l4rgg4, muchas gracias por dedicar un momento de tu día a dejar una publicación en nuestro foro comunitario, y estaremos encantados de ayudarte. Tendré que consultar tu cuenta para investigar esto más a fondo. Si pudieras enviar un mensaje

XfinityChelseaB

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10 hours ago

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No puedo activar disney a través de infinity

Hace dos días adquiri el paquete de Netflix, HBO, peacock y Disney. Todos los e podido activar menos dísney. En la aplicación de Xfinity no me sale ni guna opción para activar. Ni el correo que me enviaron para activarlo funciona. A qué se debe y que solución puedo hacer

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I uninstalled, rebooted, and reinstalled the app, and it still looks the same.

user_7jhxnp

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10 hours ago

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Problem with Movie in Xfinity Stream App on Roku

I'm trying to watch the film "Ruby in Paradise" through the Xfinity stream app on my Roku, and all it has is a check mark. If I access the app through a web browser, I see an option to play the film. Is this something that can be fixed? Thank you for your time.

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Thanks for letting us know, @user_u67f7b. When we last spoke we update your email address in our billing system. You had already updated it for your Xfinity ID and set it to the Preferred email. Those are the 2 places we see your email address so it

XfinityRay

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10 hours ago

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Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back. Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”). How do I get these to my new email address? I have looked all over the site, including "Manage Xfin

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@user_furmnb it looks like you made a post here.

XfinityMichaelC

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10 hours ago

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accidently signed up for this community forum and i want to be removed.

remove me from the community forum.

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Thanks for the reply, this is the only ID/login that I've been using. The reps can see the account and one of those 12 I've talked to promised me that she canceled it already and gave me a ticket number and even mentioned that she removed my CC info

user_o34x3t

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10 hours ago

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Unable to disconnect NOW Internet Service

I hope somebody from Xfinity can help with my issue. I have been trying to get my NOW service disconnected since last week. I've already went through 12 reps (from all over the globe) but nobody was able to help me. All I get is I am the only one who can cancel it via the website or the app. The thi

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I can certainly understand your concern, @user_jmg70e especially if you've always kept your account paid in full and are now seeing a balance transfer that you weren't expecting. When services are moved from one address to another, there are situatio

XfinityRichard

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10 hours ago

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Balance Transfer

We moved and are now showing a balance transfer from something previous. This is inaccurate as we have paid in full always and there should be no balance to transfer over. It just showed up with no explanation.

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@_G_G_G_ I don't like this any better than you do but I do know that once we're forced to go to Yahoo we can reconfigure our Outlook 2016 or whichever version we have to show the Yahoo servers and that way comcast.net email will come in to outlook. I

TerriB

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10 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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Balance Transfer

We moved and are now showing a balance transfer from something previous. This is inaccurate as we have paid in full always and there should be no balance to transfer over. It just showed up with no explanation.

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Billing

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I figured it out, I used a different browser. Thanks for the help, Xfinity!

user_y0exl8

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10 hours ago

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Request for Official Letter of Continuous Home Security Monitoring Since 2013

Hello Xfinity Support Team, I have been an Xfinity Home Pro Protection subscriber since 2013. My homeowner's insurance company requires official documentation proving that my professional monitoring service has been continuous and uninterrupted from 2013 through today. The standard automated "Certif

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Hey @user_vdokma, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Video service and set-top box. Could you please provide further detail pertaining to the

XfinityDemitrius

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10 hours ago

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Speak to an actual customer service agent

I need to speak to an actually customer services agent. Not AI. It’s is not helpful. Your website and phone numbers make that impossible.

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Hello user_17j10k, thank you for reaching out to us here in our Xfinity Community forum, we appreciate your time, and I will be happy to assist. Since you have already followed the steps provided, let's go ahead and move to the next step. Pleas

XfinityJeffB

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10 hours ago

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Home Phone Problem

For the past two weeks I have been unable to receive calls on my home phone. The caller ID shows on my television, but there is either audible ring (1 time or less) or none before the call being cut off. There is also no activation of the voicemail. The AI Assistant has provided steps to troubleshoo

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No puedo activar disney a través de infinity

Hace dos días adquiri el paquete de Netflix, HBO, peacock y Disney. Todos los e podido activar menos dísney. En la aplicación de Xfinity no me sale ni guna opción para activar. Ni el correo que me enviaron para activarlo funciona. A qué se debe y que solución puedo hacer

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Billing

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@user_as51tu How do I get to my email We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? Are you getting any err

Again

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10 hours ago

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comcast.net email

want to log into my comcast.net email

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user_o34x3t Terribly sorry to hear that you are having trouble with your NOW services. They are self-service plans that don't have an actual account linked to them, which is why we are unable to access them. Would there be another user ID that you ca

XfinityThomasD

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10 hours ago

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Unable to disconnect NOW Internet Service

I hope somebody from Xfinity can help with my issue. I have been trying to get my NOW service disconnected since last week. I've already went through 12 reps (from all over the globe) but nobody was able to help me. All I get is I am the only one who can cancel it via the website or the app. The thi

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It’s unrelated to Peacock. The subject line is “Help keep your data protected in three easy steps.” I’m confused why this requires so much back-and-forth. Can’t my old email address simply be removed from your system?

user_u67f7b

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10 hours ago

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Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back. Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”). How do I get these to my new email address? I have looked all over the site, including "Manage Xfin

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Hi @Shohana, Thank you for visiting our official Xfinity Forums Community support page. Do you happen to have a link to the promotional offer? With $300.00 off, I am only familiar with the Xfinity Mobile Smartwatch offer that would need a discount co

XfinityDemitrius

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10 hours ago

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Misleading information

Dear Executive Customer Relations, I am writing to file a complaint regarding the advertised ”$300 off no trade-in” promotion for existing Xfinity Mobile Unlimited customers. The promotion terms clearly state: “Existing Xfinity Mobile Unlimited customers only… Must redeem offer and enter unique prom

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I cannot find my original post. I use the search feature with my username, but it shows zero results

user_furmnb

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10 hours ago

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accidently signed up for this community forum and i want to be removed.

remove me from the community forum.

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user_u67f7b Thank you for keeping us posted. Are you receiving any Emails besides the one related to Peacock? Is this the Email address you have linked to your Peacock subscription? Are you able to contact Peacock: https://www.peacocktv.com/help/arti

XfinityEmilyB

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10 hours ago

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Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back. Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”). How do I get these to my new email address? I have looked all over the site, including "Manage Xfin

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