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user_xqs104 Thank you so much for reaching out for help with your Peacock subscription promotion no longer working. The link is not loading; it's a different issue. It should load and provide an error if you are already set up. For that, I would reco

XfinityAmandaB

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13 hours ago

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peacock premium unlinked from xfinity

I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years. I had activated Peacock Premium through Xfinity a few months ago. Yesterday my Peacock account became unlinked (or at least it's no longer premium). Can you help relink my Xfinity to Peacock for Peacock Premium? I contacte

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Yes! I would like to know that. If I don't have those w channels I will not be paying for cable

user_jo9ub7

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13 hours ago

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NFL and Red Zone gone

Hello, I pay extra for the sports package. I tried to watch the NFL channel this morning and received a message that both the NFL channel and Red Zone are not longer available. Will these be added back? Will there be credits to my account until restored. Football is the only reason I pay extra for t

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Why is my order canceled again

Why is my order canceled ?

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Devices

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Hello user_e1mtnc thanks so much for reaching out and adding your voice to the conversation here on our Xfinity Forums. How are we trying to activate the Peacock Premium bundle? The main site for doing this is https://www.xfinity.com/yoursubscriptio

XfinityAlfonso

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13 hours ago

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Free Peacock

I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?

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How do I switch my comcast to the new yahoo email? It stopped 5 days ago. Instructions for migrated Comcast.net accounts on Android and iOS are found under "Set up third-party email clients" toward the bottom of https://help.yahoo.com/kb/new-yahoo-m

BruceW

 commented 

13 hours ago

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Email yahoo/comcast how to get to work on my phone [Edited]

How do I switch my comcast to the new yahoo email? It stopped 5 days ago. [Title edited to remove personal information - email address]

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Charged me for over a year after move out

My elderly mother in law moved out of her apartment in August 2024. I was paying her internet bill. We called to cancel service when she moved out. For whatever reason, they continued to charge my credit card. They said I actually applied for a government subsidy I stead of cancelling. Utterly outra

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Your Home Network

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Worst Customer Service Experience

I recently obtained Xfinity Wi-Fi. It was not my first choice, but the only thing available in my condo. The customer service via phone calls and the app are atrocious. Nobody is aligned on processes or procedures. It took me six phone calls three and 3 to 4 Xfinity app requests to finally have to g

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Customer Service

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I also want to file a complaint but i cant find Direct Message icon

user_6gfh9g

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13 hours ago

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Abysmal Service

For the last year my internet has been out seemingly at least once a month for an unknown reason. The internet will go out, we’ll have to take PTO, and XFinity is horribly unresponsive to any issue or inquiry we have. They found out that some of their equipment sometimes randomly malfunctions in my

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peacock premium unlinked from xfinity

I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years. I had activated Peacock Premium through Xfinity a few months ago. Yesterday my Peacock account became unlinked (or at least it's no longer premium). Can you help relink my Xfinity to Peacock for Peacock Premium? I contacte

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Customer Service

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I was also told I was qualified for free Peacock Premium streaming, but when I try to activate it Peacock says it is having problems and can't activate. There is no way to contact Peacock, even worse than trying to contact Xfinity/Comcast. You can'

user_e1mtnc

 commented 

13 hours ago

 to the conversation: 

0

4

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Free Peacock

I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?

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user_m53a87 Thank you so much for stopping in for help with your NOW internet services. With your new NOW gateway, if you scan the QR code on the bottom of the device, it should bring you right to the activation process. If you are still having issue

XfinityAmandaB

 commented 

13 hours ago

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Unable to log in/ use the app/ talk to live agent

recently received my Xfinity NOW router last week, but I have been unable to use or set it up because I cannot access the Xfinity app. Whenever I try to log in, the app says that I am “not a customer” and that I am “not authorized to use the app,” even though I already received the equipment. Becaus

Question

@user_xyigu2 Our apologies for the confusion our message may have caused. The Scripps agreement and NFL agreements are separate and not tied together. Currently, we have not heard of anything with the NFL contract being renewed at this time. That is

XfinityBradM

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14 hours ago

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NFL Network

DId Xfinity drop the NFL Network or are there talks still going on?

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Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would normally. Unexpe

XfinityJeffB

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14 hours ago

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Sick of Comcast pulling channels and networks

I am sick of paying over $320 a month for internet and tv so I can see channels I want to see, like Altitude and local channels. We went THREE YEARS before our Denver Nuggets and Avalanche could be seen on Comcast and now you have cut off ABC. I’m missing American Idol and AGAIN NBA playoffs are thr

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Thank you for confirming. Do you currently have active internet service?

XfinityRaf

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14 hours ago

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Need a line ran in my apartment

Hello my apartment doesn’t not seem to have a coax cable to utilize with my router. Is it possible to get one set up?

Question

Hi there, @user_wia612 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with disconnecting your Mom's voicemail. Please be assured you reach

XfinityRichard

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14 hours ago

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Turn off voice messagr

Turn off voice message

Question

We would not be able to locate the call or interaction without first verifying your account, and we're always happy to have feedback reviewed or forwarded to the right people for coaching opportunities. If you'd like to proceed, please follow up with

XfinitySeth

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14 hours ago

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I canceled because of CSR

[Edited: "Personal Information"] My cable through our HOA was discontinued as of May 1st. I had every intention of keeping my internet services that I pay separately for. April 29th I took my cable equipment to the Estero Florida location. I didn't have time to wait for a sales rep but was told I ha

Question

Depending on what triggered the payment block for you, I can't say for certain if it would be lifted by tomorrow, but I would lean towards no. If the primary account holder is having trouble accessing their own account online, I'd recommend working w

XfinitySeth

 replied 

14 hours ago

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Cannot pay my bill

After several failed attempts to pay over the phone, due to the automated person failing to “hear” my card number completely, I was then told that I’m no longer able to pay by phone. Well, because I’m a secondary user on the account, I’m blocked from paying online. So, I’m basically being prevented

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Unable to log in/ use the app/ talk to live agent

recently received my Xfinity NOW router last week, but I have been unable to use or set it up because I cannot access the Xfinity app. Whenever I try to log in, the app says that I am “not a customer” and that I am “not authorized to use the app,” even though I already received the equipment. Becaus

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Customer Service

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Not Able to Manage Modem from Xfinity App

After needing to change some settings on my modem recently, I realized I cannot access the admin console on my modem. I also cannot access the site http://10.0.0.1 I also cannot edit any settings from the app. If I click on "Advanced Security" on the Overview page, it takes me to a blank screen. I n

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Xfinity App

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@XfinityAngie​ i guess I misunderstood your message. I was asking only on the NFL network channels. I thought they were reinstated but they’re gone. 

user_xyigu2

 replied 

14 hours ago

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NFL Network

DId Xfinity drop the NFL Network or are there talks still going on?

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