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Good afternoon @user_d65huj , and thank you for the update. I'm sorry to hear that you're still only receiving 2 Mbps upload speeds and have not seen any improvement. Please send us a Direct Message with your full name and service address. We'd be ha
free internet speed upgrade activation
I have been an economy plus internet customer since 2003 with 2 mbps upload speeds. Today I saw on my xfinity online account page that my upload speed was upgraded to 20 mbps. However, that upgrade does not seem to be "activated" since I am continuing to only receive a maximum upload speed of 2 mbps
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Question on available price plans
I need help reviewing my Xfinity Mobile plan before my $40 promotional discount expires on September 13, 2026. I have two lines. My current service is $80/month before the $40 promotion. One iPhone 17e has 30 device payments remaining at $16.66 and 30 promotional credits of $11.11. I do NOT want to
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Billing
Yes, I'm still receiving upload speeds of mpbs. There has been no improvement. Thank you for responding.
free internet speed upgrade activation
I have been an economy plus internet customer since 2003 with 2 mbps upload speeds. Today I saw on my xfinity online account page that my upload speed was upgraded to 20 mbps. However, that upgrade does not seem to be "activated" since I am continuing to only receive a maximum upload speed of 2 mbps
Question
Thank you for posting on our community forums, user_fuqbj8. You mentioned you're accessing the Netflix app through our TV box. Are you getting an error message or code when you try to access the app?
We've been watching Netfix since 2020. Today clicking on it with our remote does nothing. WHY???
We've been watching Netflix since 2020. Today, although the Netflix logo is on my TV, when I click on it, NOTHING happens. I've now been trying for three hours. I got it on my laptop, but I cannot get Netflix on my TV cable box to activate, as last night when we went to bed. Kara [Edited: "Personal
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Good afternoon, @user_d65huj ! Since it's been a few days since you last posted, are you still receiving upload speeds of only 2 Mbps, or have you seen any improvement since then?
free internet speed upgrade activation
I have been an economy plus internet customer since 2003 with 2 mbps upload speeds. Today I saw on my xfinity online account page that my upload speed was upgraded to 20 mbps. However, that upgrade does not seem to be "activated" since I am continuing to only receive a maximum upload speed of 2 mbps
Question
Hi there @user_s35n9p Thank you so much for reaching out on our Xfinity Community Forum about your mobile offer concerns. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send
give tom feedback
Hello Tom / Xfinity, After over eight years of internet service, it's time to really cut the cord. You see, back in April of 2025, I tried to take advantage of the new Xfinity Mobile Free for a Year deal. I regret that attempt even to this day. Recap: I called into the customer service number given
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EPON Service Using Customer Owned Ubiquiti Dream Machine Pro
I had a tech here recently and removed the Xfinity gateway. I'm now connected directly from the EPON unit to my Dream Machine Pro. The ongoing problem is my connection is not stable. Cn someone please help? I did notice @XfinityJosephA was able to help someone recently, but the message thread didn't
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Your Home Network
Paying bill
I have been trying to pay my bill online for over a week. I have paid this way for years with no problem. Now the payment page pops up for a second then immediately goes to another page saying I must pay in person. I have never paid any bill in person. That is the most ridiculous and inconvenient th
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Billing
Dropped Calls
Last few months our cell phone service has deteriorated. We literally have to step outside to maintain a conversation with person we called. We have even purchased new iPhone and have same effect. What has changed ? We are close to changing to another carrier.
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Network
Hi @user_x6pnbd, thank you for providing those details and the troubleshooting you've already completed here on our Xfinity Community forums. We can certainly understand why you'd be concerned, especially given the differences in upload speeds you've
Upload speed capped at 40 Mbps - Boot file (d11_m_b12_subnxmid_c01.cm) failing validation on Motorola B12
I'm writing about a persistent upload speed issue on my account that I believe is tied to a failed boot file delivery to my cable modem, not a signal/line issue. Background: Previous modem: Xfinity CGM4331COM (xFi Advanced Gateway/XB7). On my 300 Mbps plan, I consistently got 180 Mbps upload. After
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Phone number transfer
I want to transfer my phone number to Xfinity. I already have the account number and the temporary port out pin.
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Devices
I had an amazing support experience with Biba. Biba is from Egypt and wasso good at deescalation and empathy. I had just switched back to Xfinity and 3 days in we had no internet. The Xfinity AI assistant was awful and got me in a loop of non-
Customer Service Praise
I had the most positive & impactful customer service experience this afternoon. You will have to forgive me but, I think the Woman's name was Cat? Or Katie? I truly apologize, but I do remember that she was working from Indiana! I received my Wi-fi upcoming statement as usual to my email & found tha
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@user_miq0ha My pleasure !
I still don't have an open NAT type after enabling UPNP
Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've
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Good afternoon @user_z4e3je , and thank you for reaching out. I'm sorry to hear about your experience and understand how frustrating it can be when prices increase over time and you receive repeated calls. We'd like the opportunity to review your con
I am sick of xfinity they raised their prices
They constantly raise their prices i was with them since 2011 and ever since I been okay with them but then they keep extra money for no reason I got tired of their [Edited: "Inappropriate Language"] and I found another company for my service way cheaper than xfinity. They kept on harassing me by ca
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Hi there @user_djgy34 Thank you so much for reaching out on our Xfinity Community Forum about your service interruption. I'll be happy to assist as I know the importance of getting this resolved. Were you able to check the Xfinity App for an e
XfinityDemetrise
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Internet
I’ve lost internet for 3 days on Pemberton road in Grosse pointe park Michigan there is no weather interference so I ask politely can u guys try to fix it.
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