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user_cm0rqm Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
Blink Sync Module 2 will not connect to XB8-T
I am at my ends. My Blink homse security system has been working up until mid February. Ive worked with blink and tried a replacement sync module. We deternimed the issue was with the XB8-T. I called Xfinity and they sent a tech out to my home for something that a tech did not need to come out for o
Question
The DM has been sent!
Being Overcharged, and switched plans to adjust. Is it possible to somehow get reimbursed, or at least reduce my next bill?
I am currently not signed in because of a "400 Bad Request" error whenever I try to access my account on anything that isn't the mobile Xfinity App. (EDIT: I have been able to log in after clearing cookies on my browser.) I have been getting charged $130 for a 400 Mbps plan. Not only was this well a
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I am trying to sign up for service, the app is failing, xfinity store failed.
I am trying to sign up for service, the app is failing, and I have already tried visiting a store with no success. I need assistance from a support agent.
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Customer Service
Yes so working between both Blink and Xfinity its my understnading that Xfinity is not able to connect to the XB7 due to security measures that block it from being discoverable when searching for device. That has come directly from Xfinity who then s
Blink Sync Module 2 will not connect to XB8-T
I am at my ends. My Blink homse security system has been working up until mid February. Ive worked with blink and tried a replacement sync module. We deternimed the issue was with the XB8-T. I called Xfinity and they sent a tech out to my home for something that a tech did not need to come out for o
Question
Hello @user_9fso3a You can do this all through the Xfinity app. Once logged in go to the Wi-Fi tab at the bottom. Scroll down and you will see all devices categorized as either Connected, Offline, Paused. You can manage the devices through those 3 ca
Manage devices
How to manage devices I have a PC MacBook and iPad. I connected my iPad and now my MacBook will not connect. Please remove the iPad Please tell me how to manage my own devices
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user_kxj5qd We appreciate your time in bringing your concerns to our Xfinity Forums team. We truly appreciate your business and would love to see how we can best assist you. Can you please provide a little more detail regarding the concerns so we can
Frustration and inability to communicate with customer service representatives offshore
I am writing to formally express my frustration regarding the significant challenges I have experienced while attempting to resolve an issue through your customer service channels. Despite multiple interactions, communication has been extremely difficult. The representatives I have spoken with appea
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@user_de3f62 - It is incredibly frustrating when you know you’re doing everything right, especially when you’ve verified that password a dozen times on other devices, and the hardware still refuses to cooperate. The fact that your Blink s
Blink sync module
My Blink cameras and doorbell were working fine before we switched back to Xfinity internet. I got the cameras connected but not the doorbell. Thought maybe it was dead and ordered the newest doorbell camera which came with a sync module. I have stayed on the phone with Blink for way too long and it
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Manage devices
How to manage devices I have a PC MacBook and iPad. I connected my iPad and now my MacBook will not connect. Please remove the iPad Please tell me how to manage my own devices
Question
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Customer Service
Frustration and inability to communicate with customer service representatives offshore
I am writing to formally express my frustration regarding the significant challenges I have experienced while attempting to resolve an issue through your customer service channels. Despite multiple interactions, communication has been extremely difficult. The representatives I have spoken with appea
Question
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Customer Service
So I connected with Xfinity and big surprise -- no help at all. Ezee Fiber is installing in my city and even though the reviews aren't great regarding their customer service it can't be worse than this. And I'm moving my family cellphones to Visible
Modem/speed issue and tier pricing lock out
Hello! In January 2026 I called Xfinity to see if something could be done to lower my internet bill (I saw there were promos for new customers and every year or two I make the call). I was interested in either staying at 300 (which I was paying $79, but the new customer price is $40) or 500 (which t
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Thank you, @xweert123 as soon as I get your DM, I'll be able to assist you further with your account concerns.-Richard Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen
Being Overcharged, and switched plans to adjust. Is it possible to somehow get reimbursed, or at least reduce my next bill?
I am currently not signed in because of a "400 Bad Request" error whenever I try to access my account on anything that isn't the mobile Xfinity App. (EDIT: I have been able to log in after clearing cookies on my browser.) I have been getting charged $130 for a 400 Mbps plan. Not only was this well a
Question
@XfinityBrianH Alright, I'll send a DM.
Being Overcharged, and switched plans to adjust. Is it possible to somehow get reimbursed, or at least reduce my next bill?
I am currently not signed in because of a "400 Bad Request" error whenever I try to access my account on anything that isn't the mobile Xfinity App. (EDIT: I have been able to log in after clearing cookies on my browser.) I have been getting charged $130 for a 400 Mbps plan. Not only was this well a
Question
xweert123 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and serv
Being Overcharged, and switched plans to adjust. Is it possible to somehow get reimbursed, or at least reduce my next bill?
I am currently not signed in because of a "400 Bad Request" error whenever I try to access my account on anything that isn't the mobile Xfinity App. (EDIT: I have been able to log in after clearing cookies on my browser.) I have been getting charged $130 for a 400 Mbps plan. Not only was this well a
Question
Intermittent Slow internet outages - SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
I have Xfinity internet with a Netgear Modem and Netgear Nighthawk Wifi router. I typically get 350-450 mbps, more or less depending on the day. For the past week I started getting outages where it slows down to 20 mbps, or even down 5 mbps. When it does this, I reset the modem and router and it goe
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Your Home Network
My issue is that I've been paying $50 more than I should have been paying, for months. Is there really no way to, for example, get a partial refund once the payment goes through? As I have been paying $50 more than I should be for a plan I cur
Being Overcharged, and switched plans to adjust. Is it possible to somehow get reimbursed, or at least reduce my next bill?
I am currently not signed in because of a "400 Bad Request" error whenever I try to access my account on anything that isn't the mobile Xfinity App. (EDIT: I have been able to log in after clearing cookies on my browser.) I have been getting charged $130 for a 400 Mbps plan. Not only was this well a
Question
user_cm0rqm Good morning. Appreciate you taking the time to get us in the loop about this. Does Blink still provide software support for the specific model system that you have in the home? I was also curious if you had recently upgrade the in home d
Blink Sync Module 2 will not connect to XB8-T
I am at my ends. My Blink homse security system has been working up until mid February. Ive worked with blink and tried a replacement sync module. We deternimed the issue was with the XB8-T. I called Xfinity and they sent a tech out to my home for something that a tech did not need to come out for o
Question
Good Morning, @xweert123! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the concerns with wanting to ensure that you are receiving the best rate possible, and I am happy to hear you were
Being Overcharged, and switched plans to adjust. Is it possible to somehow get reimbursed, or at least reduce my next bill?
I am currently not signed in because of a "400 Bad Request" error whenever I try to access my account on anything that isn't the mobile Xfinity App. (EDIT: I have been able to log in after clearing cookies on my browser.) I have been getting charged $130 for a 400 Mbps plan. Not only was this well a
Question
Tech [Edited] left tool package
Technician # [Edited: "Personal Information"] accidentally Left his tool Package at our home. [Edited: "Personal Information"]
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Customer Service
Thanks for reaching out to use, we do apologize for any inconvenience you're having setting up new services. Can you tell me what issues you're running into when you go to this link https://www.xfinity.com/broadband-labels and put in your address to
XfinityOrlandoM
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I am trying to sign up for service, the app is failing, xfinity store failed.
I am trying to sign up for service, the app is failing, and I have already tried visiting a store with no success. I need assistance from a support agent.
Question