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Hi @user_a019cx,Before upgrading, do you know if you were able to use WPA3?
XB10 5 GHz WPA3-Transition Fails on 2 NVIDIA Shields; WPA2 Fixes Both
I'm posting this because I've now reproduced this with two separate NVIDIA Shield devices and isolated it fairly narrowly to the XB10's 5 GHz WPA3-Personal-Transition behavior. The short version: Both NVIDIA Shields worked normally with this XB10 for roughly the first 10 days after installation. The
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Upgrade to 500 / 500 service
Today I chose to upgrade from 300 down / 35 up to the 500 down / 500 up / unlimited data service -- however after the order went through it updated to 500 down / 35 up. How do I get this corrected? (I did try the Xfinity Assistant and it gets confused thinking I have an outage. I haven't found where
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Customer Service
@user_63m04f This finally got straightened out after 4 days total. You can take this off reminders. I remain with the annoyance of so many ads and are hard to delete. I'm probably going to have to go to Premium Yahoo. I know my Comcast bill includ
Comcast Migration to Yahoo has ruined my email
My folders of vital emails are mostly empty. I did each step presented for the migration and based on the alerts that everything would be "same" and listed all items would transfer - I find myself in a desperate disruption of my life. I tried a few Help I saw online - but nothing worked. I've been C
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@user_20satt I see there was an issue with "Xfinity Shield" earlier this year, but I'm not seeing any CVEs for bridge mode. Where are you getting your data? Just one data point? If you don't know what a CVE is, it's short for Common Vulnerabilities
What Speedtest does xfinity use for their “ Your personalized WiFi summary”?
My monthly summery always report 20% higher speed than what I’m paying for. My own speed tests, even when my laptop is directly connected to the gateway, shows about 20% less than what I’m paying for. What test is Xfinity running, and how can I run the same test? I have an XB8 in bridge mode. I do n
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@user_09hoai How to reach direct message? Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send
How to reach the Executive Escalation Team in the United States
For the past 13 years I have been dealing with your foreign customer service employees who do not listen or understand when contacting via telephone calls. They also do not read or understand the chats. They make assumptions without listening to the customers actual concerns and/or issues they are a
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Temporarily blacklisted IP Address - try again later
how to fix. I am traveling out of county and this started
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@user_i19e9j Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's the detailed steps to direct message us:
Billing issue
I am hoping someone from Xfinity can assist with a billing issue resulting from information I was given by an Xfinity representative when changing my plan. During my chat with the representative, I was offered an upgrade from my 1000 Mbps plan to the 1200 Mbps plan. The representative specifically t
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Hi @Jonothon78, did you have a chance to try the skip reprogramming instructions that @BIslander provided?
Disappointed with new cable box
A feature I loved about my older cable box was that I could jump ahead 30 seconds or jump back 15 seconds and easily get to where ever I wanted to locate. Now it’s jump ahead 5 minutes or jump back 5 minutes. What good is that? The other was great for watching sports or hearing a line you missed on
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Xfinity Stream in Firefox
After a Windows tab is open with the Xfinity Streaming app, when opening another Windows tab and then returning to the Streaming tab, I am continuously signed out and forced to sign back in.
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Xfinity Stream Website
user_xyn5wx We can definitely check to see if your account is in an area where this level of service is available. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on
DOCSIS 4.0 Full Duplex (FDX) Service
I need an address-level DOCSIS 4.0 Full Duplex (FDX) serviceability verification, not a general internet speed troubleshooting response. My Xfinity account advertises 1 Gbps download and 1 Gbps upload. I recently replaced my XB7 with an XB10 DOCSIS 4.0 gateway, but both gateways deliver approximatel
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@user_vsxz4a We can look into this and assist. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's the de
Need to know about balance
I cancelled my account with xfinity over 5 months ago, I want to know why my credit score has dropped 130 points and why I am showing I owe over $300. I finished my last payment and then said to delete my account so what do I owe this money for?
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It’s because they suck as a company and don’t actually schedule anything. It’s false advertising but what do you expect from Comcast.
Multiview Said No Events Scheduled
I just got Multiview and it worked fine for NCAA Football last Saturday. Last night I wanted to watch the US Open, Mets/Yankees, and 2 NCAA Football games and it said “No events scheduled today come back later to see upcoming events.” What’s up with that? Does Multiview only work on Saturday?
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Hello @user_6kbn61, and thank you for reaching out on our Xfinity Community forums and for letting us know what you’ve already tried. Getting a picture but no sound usually means the box is successfully communicating with the TV for video, but
Why do I get video but no sound ?
I hooked up my new service box but get no sound only video. I tried usual reasons, volume, mute, input etc. but nothing worked. Can you help?
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It’s because they suck as a company and never schedule anything. False advertising
Multiview Said No Events Scheduled
I just got Multiview and it worked fine for NCAA Football last Saturday. Last night I wanted to watch the US Open, Mets/Yankees, and 2 NCAA Football games and it said “No events scheduled today come back later to see upcoming events.” What’s up with that? Does Multiview only work on Saturday?
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Thank you for choosing Xfinity Mobile and for joining us here on the Forums. user_nqij28. I hope your travels went well. You've reached the right team for help. Let's take a closer look together. Please send us a Direct Message. On a Desktop: M
International roaming charges
Hello! Was unaware of being charged for the international roaming. Simultaneously I asked for Unlimited plan and thought that I could use my phone overseas. At the end, my bill went up to $600's. I asked agents to help me out to waiver it or to lower the bill. They gave me a ticket and then in a few
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Screen shot of my plan.
DOCSIS 4.0 Full Duplex (FDX) Service
I need an address-level DOCSIS 4.0 Full Duplex (FDX) serviceability verification, not a general internet speed troubleshooting response. My Xfinity account advertises 1 Gbps download and 1 Gbps upload. I recently replaced my XB7 with an XB10 DOCSIS 4.0 gateway, but both gateways deliver approximatel
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user_dy2cf3 Thank you for stopping in for help with your Smart TV and the authorization page. I would be happy to help with that error and see about getting the app working for you. We use the authorization page for a few apps. Are you trying to use
XfinityAmandaB
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Clearing device registration
The xfinity.com\authorize is not working and I cant get my SmartTV authorized - after entering the 6 digit code and signing in, the message says "Deactivation Failed, you don't have access to xfinityTV" I can watch online on my computer and the xfinity stream on my phone, so I know its working. Onli
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