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Upgrade to XB9 or XB10
Been currently using XB8 on 1+Gig speeds without Wifi7 on my current XB8. I would like to upgrade to XB9 or 10, for its wifi 7 capabilities. If not, I will unfortunately cancel my plan and find other alternatives.
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Customer Service
installing cable
I was hacked and now they ordered service for my house. I didn't want this. I don't even live at this address anymore.
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Customer Service
Collection Account Incorrectly Associated With My SSN - Need Xfinity Investigation
An Xfinity account belonging to my deceased father has been sent to collections and is now appearing on my TransUnion credit report. The collection agency has told me that the Social Security number associated with the account ends in the same digits as mine. However, I did not open this account, I
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Customer Service
Rate increase
$30 + increase why? Is my bill almost twice as much this month? I have made no changes in my pmsnn
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Billing
Provisioning Error - Online Voice Portal gives "Something went wrong" page error
Hello, I am locked out of my online Xfinity Voice features on my primary Xfinity ID. For months, whenever I try to access my online voicemail or check my call history log, the page fails to load and gives me an error screen saying something went wrong. I have already cleared my browser cache, tried
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Home Phone Features
Thanks for updating us, user_z01mh1! I'm delighted to hear that everything is working now. Please be sure to let us know if we can be of any other assistance. We're here to support you!
Phone service activation
I need to have my new xb8 modem's TEL1 port activated so that I can get voice service. No light on this port right now. Tried rebooting modem. No luck. I need contact info for an Xfinity tech to get this resolved.
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Add Spouse to bill.
I already added my husband as a Manager on my Xfinity account. I need his full name added to the billing statement so that both of our names appear with our shared service address. This is for documentation purposes.
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Billing
Changed plan with Xfinity was rebooted now everything works
Phone service activation
I need to have my new xb8 modem's TEL1 port activated so that I can get voice service. No light on this port right now. Tried rebooting modem. No luck. I need contact info for an Xfinity tech to get this resolved.
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Update: The engineer who arrived discovered an old, rotted cable in our area. A ticket has now been created for its replacement.
Persistent packet loss and latency spikes – modem and coax already replaced
Hi I have been experiencing persistent packet loss, significant latency spikes, and an unstable Internet connection. I have already worked with Xfinity support and performed extensive troubleshooting. The Xfinity gateway has been replaced with a new unit, the coax cable inside the house has been rep
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user_8sa5v3 Hi there! Thanks for using our Forums and for taking the time out of your day to write us. We are here happy to work together to make sure you are on the right plan. In order to get started can you send us a DM with your full name and add
Following up on my private message with Xfinity Support - order confirmation needed
Hi, I'm following up on a private message exchange with Joseph from Xfinity Support early Monday morning (Aug 31). Joseph kindly located a promotion I had been quoted and submitted an order for me: 300 Mbps internet-only at $40/month plus tax for 12 months, with no term agreement and unlimited data,
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Ritsuuka You can add additional users to your account by following instructions found here https://www.xfinity.com/support/articles/primary-and-secondary-accounts, but only the account holders name appears on the billing statement, and only one name
I need to add my boyfriends name to the bill for proof of residency
Hi, like the title says I need to add my boyfriends name to the bill to establish proof of residency. Can someone help me with that?
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I have sent an email, thank you.
Universal Studios ETDS Login issues
I need the password to be reset as i have been locked out and the ‘security question’ will not accept my answers
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There really isn't anything they can do once it's in the hands of the shipper. Have you contacted them for any updates?
delayed mobile phone shipment hasn't moved in 2 days
A mobile phone was shipped to me on 8/23. It was shipped (via several points) to Colorado on 8/29 and has not moved from Colorado since then. I can't get any traction on getting the issue escalated.
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user_5xibnc We appreciate you reaching out to us over our Xfinity Community Forums. We would sure hate to lose a long time member like you. Wow, 40 years is a long time to be with us! Our would be more than happy to help get you pointed in the r
Don't too
Today after 40 years, I drop Xfinity. I'm a Diamond customer. Which means to them whatever they hike my bill to, I will pay. Not tomorrow!
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@user_43f05t Thanks for reaching out to us. I understand how concerning it would be to see a price increase on your monthly bill. In the future, you can always review your last 12 months of detailed billing statements online or via the xfinity app h
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Rate increase
$30 + increase why? Is my bill almost twice as much this month? I have made no changes in my pmsnn
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