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Thank you for updating your topic. Glad you got things squared away ! Now closing your marked "solved" thread.
Unable to connect to VPN using Xfinity XB7 gateway
Hello, I have been using Cicsco Anyconnect to VPN to my work, but from 2 days ago it suddenly stopped working. I am able to VPN using my mobile hotspot so its clearly an issue with the Xfinity gateway. I checked the firewall setting and its set to low. I noticed in the forum other people with Xfinit
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@user_nf1y3h @XfinityJustinM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
UPnP consistently disables after a few days
How do I make this setting permanent? It keeps defaulting to off.
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Just got back to watching Paramount+ on Xfinity. It either "times out" after playing a show for a minute or two or just sits with a frozen screen. It's not the app, as that works fine. Definitely an Xfinity problem (or they're intention
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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How to submit a death certificate in order to be able to make ANY changes to account
As stated... fairly basic thing, seems nearly impossible to accomplish. Grandfather passed away in 2014, and have been unable to make any changes to the account since (my grandmother). Since then she's inquired, but being that she cannot travel, has no computer or internet (though that seems not to
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Non-X1 Service
WiFi Pro Extender battery
Where can I purchase a WiFi Pro Extender backup battery?
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Xfinity Stream Website
4k tv box
Hello. I received a text saying that I could upgrade to a 4k tv box. Would this be free? Would there be any monthly fees for this upgrade? Thank you.
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Channels and Programming
Concern moved here to the Xfinity App help section for assistance.
Xfinity App - cannot turn off marketing push notifications
I get regular marketing push notifications from the Xfinity app. There doesn't seem to be a way to opt out of these without turning off all notifications (which is shady and frustrating! do better!). I would like to continue to receive push notifications about devices connecting to my wifi, etc. But
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Difficulties with my account billing.
Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to
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Billing
Peacock will not be able to be activated until the account is activated. Check out https://www.xfinity.com/support/articles/pre-activation-benefits for items that can be viewed or used before activation of equipment.
Accessing peacock on someone else’s tv
Hi how do I login to peacock on someone else’s tv? I did have a peacock account before but did not renew it.
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Hi there and welcome to Comcast @user_4by55u. I am sorry to hear about the recent interruption sin your area. You are in the right place and we are happy to assist you today. Have you lookied into ourstatus map link to see any ETA for resolution?
North Florida buffering
When will this stop? There have been numerous outages logged over the last 18 hours and still cannot keep a constant connection.
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@ashsmom410 Good morning! We appreciate you being a long time loyal customer, and reaching out to our Xfinity Forums. I hear where you are coming from as it can seem unfair for new customers to receive a lower rate as opposed to a long time loy
Xfinity Support
I have been a loyal Comcast customer for over 20 years and I currently pay $238 a month for 800Mbps. I saw an ad for $50 for 5 years with no contract for new customers. At this point, I am considering switching to Verizon which is also offering a $50 price. I am hoping you will allow me to also have
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xumo box bluetooth
Have a xumo box I've only had a couple months. It used to let me pair my speakers to it. But now it is not letting me all devices are coming up un supported
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Xfinity Stream Website
Hi user_gq6ab6! We appreciate you taking the time to reach out on our Forum about the ongoing connection issues you've been experiencing. I certainly know the importance of having a solid and steady internet connection. I know you stated you'
Constant service outages
For the last 3 weeks, we have been having multiple service outages, internet and tv, daily. A tech came out 2 weeks ago and said the problem was resolved but it’s actually worse now. I work from home, so this is not sustainable. If you can’t straighten out your issues I’m going to have to cancel. Yo
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To clarify.. I have a new Xfinity account which I just signed up for and am waiting for the equipment to ship, but wanted to access Peacock in the meantime. I am staying at someone else’s house and would like to login into peacock, which is included
Accessing peacock on someone else’s tv
Hi how do I login to peacock on someone else’s tv? I did have a peacock account before but did not renew it.
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Access not Authorized
When I try logging in to the app I get met with an "Access not Authorized" screen. I tried looking into it by going to my account settings on the website and seeing if there was anything missing there but I am also unable to access my account details.
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Xfinity App
Greetings, user_r628at! We appreciate you posting on our XFINITY Community forum. You will certainly save $28.00 if you return both equipment and use the free Xfinity Stream app on smart TVs, tablets, and or phones to avoid these equipment fees. If y
Deleting 2nd TV
I have a second TV connected to Xfinity. I'm billed $14/mo for a TV Adapter and another $14/mo for TV Box & Remote. If I discontinue the second TV, will I save $28/mo ?
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Thank you. I did make the request to change the address within the 15 minute window as soon as I saw the virtual agent was attempting to ship to the service address, but I cannot receive mail at that address. I will attempt to order a remote again.&
Could not get remote to ship?
Requested new remote through virtual agent. Was told this would ship with $0 shipping fee. When I needed a correction to shipping address and spoke to an agent they told me the virtual agent was incorrect and I could not get a remote without a box. It would also cost $14. They stated the virtual age
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Hello, @user_h19ahf - Thank you for taking the time to create this post with such detail about your billing concerns. We're going to have to take a closer look, which we're more than happy to do. Could you please send our team a direct message to con
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Difficulties with my account billing.
Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to
Question