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Concern moved here to the Home Networking help section.

EG

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4 hours ago

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Internet

My internet keeps going in and out.

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Hello, how are you today @user_hay32x? To get support with NOW Mobile and all NOW products you will want to work with our chat team. They are the team that's equipped and designated to help with NOW services. You can reach them using the Xfinity Assi

XfinityJosephA

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4 hours ago

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Xfinity now mobile account

Need to make a payment cannot access now mobile account online

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Truly is amazing. Who has our best interest? Disney/ESPN or Xfinity? I don’t understand how anyone has any respect towards the customer? I’m bewildered as one wants to show the programming while others want to shut it down to what, prove a point?&n

user_vfx27c

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5 hours ago

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NFL Network

Sick of Xfinity removing NFL NETWORK.

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Just changed apartments and now my peacock will not work

Just changed apartments In the same complex.. Now my Peacock app will not show me any shows because they are locked behind a paywall. How do I rectify this situation since I am a diamond member.

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Customer Service

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@user_qcyldm Is your account currently on a seasonal suspend? If so you'll need to visit our Seasonal Management page to update your return date. You'll want to ensure you're logged in with your Xfinity ID. If you're looking to restore service immedi

XfinityBradM

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5 hours ago

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reactivate my summer home internet

I need to activate my internet at my property in South Jersey.

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user_355aa5 Appreciate the feedback! Rest assured, we review all of these posts, and love to hear ideas on ways to improve service. DVR wise, are you having these issues with your DVR in the home now?

XfinityTommy

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5 hours ago

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Recommendation for Xfinity

Improvements that would help reverse customer complaints and service cancellations would include: * Review TV channels - some channels, like Story Television, freeze several times in an hour then start again. Each time the channel freezes, the viewer loses the program information that ran during the

Question

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Scam call?

[Edited: "Non-Comcast Phone Number"] Offering me WiFi and cellphone bundle but wouldn't take no as an answer, didn't verify my account or my name. Scam call?

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Customer Service

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@rbharris11 I am sorry for how your experience has made you feel. We’ve chosen to partner with Yahoo Mail to provide customers with a comcast.net email the ability to upgrade their email account to Yahoo Mail for a better email experience at

XfinityDena

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5 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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reactivate my summer home internet

I need to activate my internet at my property in South Jersey.

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Customer Service

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user_4s9sh5 We’re really sorry for the frustration this caused, especially since you had a payment scheduled for May 10. We can understand how upsetting it is to see your service interrupted when you were expecting it to remain active. We&rsquo

XfinityChristy

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5 hours ago

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Agent

Scheduled payment for may 10 but you interrupted service still

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Hello, @user_904irv. Thank you for taking the time to report this damage concern to our Digital Care Team through the community forum. We can certainly help submit a ticket on your behalf for further investigation, and it would be my pleasure to get

XfinitySara

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5 hours ago

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Sprinkler line cut by Comcast while burying new internet cable

When the orange cable for our new internet line was buried it was done over the sprinkler line and a gash was put in the pvc pipe. Sprinkler had to be cut out and repaired. Need compensation for the repairs

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@niftyneedle Thank you for making us aware you're not receiving any text messages from anyone including us. I'd be more than happy to help figure out a solution to this problem you're having. Have you by any chance restarted your device? How about sh

XfinityRaul

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5 hours ago

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not receiving texts

I am not receiving any of the text messages from Xfinity. I can't talk to anyone. There's no way to reach a real person.

Question

Thank you, @user_lp6czd we want to do our part to help. The customer or a person who's authorized on the account will need to reach out to us directly. Do you happen to be an authorized user on the account? 

XfinityJosephA

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5 hours ago

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Cut line

I had accidentally cut an internet line at a customers house. Need help asap.

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user_9a4d4u Hi there! Thanks for using our Forums and for bringing your TV connection issues to our attention. Are you still currently having issues and showing the same error? We are here to help and get this working properly.   

XfinityJorge

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5 hours ago

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Tv box says something is not quite right.

The last number of the MAC address does not match what is on the device label. This device worked until I had to change what WiFi network it was on when I purchased extenders from Xfinity store.

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@XfinityJosephA​ another persons house

user_lp6czd

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5 hours ago

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Cut line

I had accidentally cut an internet line at a customers house. Need help asap.

Question

Hello @user_mx4o15, thank you for taking the time to leave a post. We understand how important passwords are, especially when they’re needed to access important information. @BruceW shared some really helpful steps on how to reset your password

XfinityMarshante

 commented 

5 hours ago

 to the conversation: 

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password

How do I find my password?

Question

Hello, @user_lp6czd is service offline and not working at your house or another person's house? 

XfinityJosephA

 commented 

5 hours ago

 to the conversation: 

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Cut line

I had accidentally cut an internet line at a customers house. Need help asap.

Question

Hi there, @user_m1nsst ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with finding an Internet only plan that fits your needs. Please be a

XfinityRichard

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5 hours ago

 to the conversation: 

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Cancel TV

How do I cancel my TV plan and keep internet

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Agent

Scheduled payment for may 10 but you interrupted service still

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Customer Service

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user_ikmsev Thank you for reaching out! You may need to reactivate your ESPN Unlimited benefit by visiting your subscription hub or click the activation link in the email you received. *Sign in with your Xfinity ID and password.  *Clic

XfinityMartyR

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5 hours ago

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ESPN UNLIMITED

On March 6 I received an emais from Xfinity saying ACTIVATE ESPN Unlimited — NOW INCLUDED WITH YOUR PLAN [Edit: Removed link] at no additional charge. I did so and everything worked fine until yesterday, May 2 when I the service just disappeared. I called to find out why. I was transferred from pers

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