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Yes, they offered $20 for 5 days without service. Had to yell to get $50. We pay $400 monthly. Then the person from Asia somewhere with crackling phone offered to save us $ on our service, couldnt really understand. When we looked later
Service out Oct 1, no appointment available until Oct 6, turns out Xfinity tech caused the outage
Xfinity worker came today, 5 days without internet-landline- cable tv. 5 people in house, 2 work from home. No matter how many calls, wait list, reddit forum, could not get appointment moved up. He said the worker who came Oct 1 put a clip on our line while he worked and forgot to unclip it. 5 minut
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Excellent feedback, @user_o7h87h! We have since confirmed that this is a known issue, and will be providing further assistance for anyone still needing it, once a fix has been provided by our backend support and engineering teams. Thank you!
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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Xfinity, what makes you think that this is a FCC regulatory issue? The fact that the probes we have explained to you is only happening on the Fire Stick app and works on every other platform should tell you that the problem likely exists with your F
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
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$44 bill increase — need help renewing my loyalty discount
Hello! My monthly internet bill increased from $81.54 to $125.54 after my $44 loyalty discount expired on September 6, 2026. I’ve been an Xfinity customer since September 2023. Could you please renew my loyalty discount or offer a promotion that would bring my total monthly bill back to around $80,
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Billing
user_rjyvwe Hi there! Thanks for using our Forums, I understand that you are reaching out due to some damage done during an install. Our team is here to look into this and directly help to see how we can make this right! We will also work hard to mak
Property Damage
I’m looking for help with property damage caused during an Xfinity installation. The installation crew removed and cut back a significant number of limbs from mature trees on my property without discussing it with me or getting my permission. Much of the trimming did not appear necessary for the ins
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@user_n484q8 I'm still getting MeTV on 290.
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
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@user_4go7ur Did you have any luck with any of those tips ?
WiFi coverage
Hi, I need help getting reliable Wi-Fi coverage in our attached garage so we can connect our sprinkler system controller. I don’t currently have an extender. I’d like to know whether a technician can assess the Wi-Fi coverage and what Xfinity recommends before I purchase an extender.
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@user_fs3e7r You can get TCM, but you have to subscribe to the entertainment package, which is $9.95 a month extra. They sure know how to suck the money out of us!!!
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
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Greetings, @user_hp6nky! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your data usage history. You have definitely come to the right place for assist
Internet Data Usage Meter Showing 0 GB Since Service Activation / Need Historical Usage Information
Hello Xfinity Support, I'm requesting assistance with what appears to be an issue with internet data usage reporting on my account. Since restarting service at my current address in approximately December 2025, the Xfinity app has consistently reported 0 GB of internet data usage for every month, in
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@user_d4mtki @XfinityBillie Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
Intermittent Internet connection drops – MDD timeouts and packet loss
I’m experiencing intermittent Internet connection drops. The entire Internet connection drops for about a minute and then restores itself. Multiple devices are affected. I have a customer-owned NETGEAR CAX30 cable modem/router. I tested from a computer connected directly to the CAX30 by Ethernet. Du
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user_4go7ur Hi there! Thanks for using our Forums and for contacting us! I see you need some help with the connection in your home and our team is here happy to help! Have you checked out our Xfinity App to learn more about our Extenders and how to p
WiFi coverage
Hi, I need help getting reliable Wi-Fi coverage in our attached garage so we can connect our sprinkler system controller. I don’t currently have an extender. I’d like to know whether a technician can assess the Wi-Fi coverage and what Xfinity recommends before I purchase an extender.
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Everything is back to normal. Maybe it was an update.
Changes to https://www.xfinity.com/account
In the past 2 weeks I seen a change in the way I interact with Xfinity. I have https://www.xfinity.com/ and https://www.xfinity.com/stream/home as tabs in my Edge browser on my desktop. Before I was able to automatically start these 2 sites, now I have to log in and at times if I continue I get We'r
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need help getting on waitlist for tech appt - text number not working for me
I have current Xfinity service. Moving to new construction community. 40+ offers from Xfinity were waiting in my new mailbox, but the installation time is far out. There is not much to install since all the inside the walls work in already complete. We just need one cable phished through. Thanks!
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@user_fp4rd9 @XfinityJamesC Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
Internet Routing/Latency Issue to Spain — Need Network Escalation
I’m having an ongoing problem with my Xfinity Internet connection and need help getting it to the right technical team. We were not having these problems before Xfinity sent us a new modem. The new modem did not work properly, and after several tests Xfinity agreed that we should return it and recon
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Where did the quality of service and support go?!
For the last year my internet has sucked. Goes out almost daily and I work from home! Imagine being in the middle of your therapy session and then it’s just silent because their internet cut off!! imagine paying to stream you favorite teams game, or it’s the Super Bowl and just as your team is about
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Customer Service
@user_xo2c4y Thank you for bringing this intermittent cable glitch issue to our attention via Forums. I also appreciate your loyalty throughout these 25 years! When you say you've rebooted the cable box, was that done via the Xfinity app or was tha
Gitchy Cable TV
25 year Xfinity customer here. We have been dealing with glitchy cable TV service off and on, since the new tv cable box and modem/router was pushed onto us and installed. TV service can be stable for days, then it will be glitchy for days in a row. Service will be interrupted every 15 minutes for d
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user_7twlgf Are you having issues with both TV and Internet? You can check for service issues by opening the Xfinity App on your phone using cellular data and looking for an alert on the home screen or under the Wi-Fi tab.
XfinityTommy
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No internet
Is there an internet outage in flint mi
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