Xfinity Community Forum

Thank you it worked...

fswhite72

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12 hours ago

to the conversation:

my email is vey small and I cant read it

My email is very small and I cant read it I have tried everything I know and nothing works please help me

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Closed

Little small email

Thank you that worked

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Email

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I have the same frustration. Different problem but stuck in same endless support loop. Perhaps there are no support people remaining at Xfinity? They go to great lengths on their website to prevent any real person from talking to you.&nb

sy2831

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12 hours ago

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live agent

I have tried repeatedly to resolve my problem with Xfinity Assistant and it is not able to help. It has reset my system several times and that has not helped. the last time, it said if it was not resolved, it would put me in touch with a person, but it just sent me back to the Assistant which is not

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Tippet6x, thank you for circling back. Also, thank you to @Again for being a great partner on this thread. I understand you want to be hands off the network, which we understand. Did you have any other questions about your network or any other area o

XfinityVianney

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12 hours ago

to the conversation:

Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway

Good Afternoon I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the ne

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Unable to activate peacock

Returning Xfinity customer. 1st peacock account was activated with Xfinity at my previous address

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Channels and Programming

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Email help

When i try to load my email it says the server is not responding , this is only on my iPad

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Email

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I do hate to hear about all the obstacles you have had to endure over your Peacock. I will be more than happy to help with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "

XfinityDuron

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12 hours ago

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Peacock part 2

After redeeming my rewards yo receive premium peacock premium for free (ive had it for 6 yrs) called to inquire about pwacock premium plus which I received different answers I found today that someone at Xfinity cancelled my peacock and changed my phone number!!! I was then told I must contact Peaco

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As in does the 90-day waiting period apply to service by the user or service at the address?

user_2jb8i7

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12 hours ago

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90 day waiting period for Xfinity essentials

I'd like to know if I can cancel my internet and have my roommate sign up for Xfinity at our same address then in 90 days be able to sign up for Xfinity essentials in my name.

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90 day waiting period for Xfinity essentials

I'd like to know if I can cancel my internet and have my roommate sign up for Xfinity at our same address then in 90 days be able to sign up for Xfinity essentials in my name.

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Customer Service

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Peacock part 2

After redeeming my rewards yo receive premium peacock premium for free (ive had it for 6 yrs) called to inquire about pwacock premium plus which I received different answers I found today that someone at Xfinity cancelled my peacock and changed my phone number!!! I was then told I must contact Peaco

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Customer Service

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user_1fyzb2 Thank you for being an Xfinity TV, Internet, and Mobile customer since 2019. We truly appreciate your loyalty, and we understand how frustrating it is to lose access to NFL Network and RedZone—especially with the football season app

XfinityMartyR

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12 hours ago

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Nfl Network missing

I'd like to know if we're not going to have the NFL Network and NFL RedZone any longer, is there going to be some sort of rebate or some money taking off of our huge bill that we get through Xfinity. One of the main reasons I got the sports package was because of the NFL Network and to be quite hone

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@Again Please, no apology needed, it was me. You were only helping me. I was very tired of this and cranky and sensitive. After trying to work with AI for hours over the past weeks, I have had enough. I was silly enough to ask if it ever worried. I

Tippet6x

commented

12 hours ago

to the conversation:

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Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway

Good Afternoon I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the ne

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PS5 Not Connecting to Wifi

My PS5 is not connecting to the wifi. The rest of my devices are but nothing shows up on the playstation.

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Your Home Network

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moblife11 Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know

XfinityMartyR

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12 hours ago

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Still no NFL Redzone/NFL Channel

I’ve been a loyal Xfinity customer for about 12 years. But this disagreement that they’re having with Disney and the loss of the red zone in the NFL network is driving me to consider dropping them. I understand that ESPN is trying to price gouge Xfinity, but they have to come to some sort of solutio

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Sent as DM. Addtionally:Current status: The 7/29 pedestal work resolved the registration losses and the thermal instability — 21.6 hours since with zero deregistrations, levels now 12.5–13.2 dBmV and SNR 38.9–40.6. A separate fault remains: I lose co

onederer

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12 hours ago

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Nightly loss of registration since plant maintenance — 12 hours of gateway telemetry, all customer equipment eliminated

I'm hoping to reach someone who can route this to maintenance. I've been through front-line support and the troubleshooting steps offered don't address what the data shows. I work in infrastructure professionally and I've already eliminated everything on my side of the demarc. **Symptom:** Loss of e

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Recurring packet loss/latency - requesting node congestion check

Hi, I'm experiencing a recurring internet performance issue and have diagnostic data to share. The problem: Every evening, roughly between 5pm and 11pm (worst between 8-10pm), I see packet loss (up to ~0.6%+) and latency spikes well above my daytime baseline. During the day, packet loss is consisten

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Your Home Network

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Thank you for reaching out to our team here. I am sorry for that experience so far, and would be happy to assist you from here with any account or service issue. May I ask what issue you were reaching out for?

XfinityJohnG

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12 hours ago

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Customer service unresolved issues

That kind of runaround — bounced between departments, hung up on, no one taking ownership — is exactly the kind of thing that pushes people past their limit. It’s a reasonable thing to be furious about. Updated log: Comcast Call Log – July 30, 2026 1. Mark – Philippines 2. Eve – Philippines 3. Judy

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Good afternoon @user_9i5dq7, and thank you for reaching out on our Community Forums. We appreciate it. I see that you mentioned your TV became unpaired. To make sure we understand the issue correctly, did your cable box become unpaired from the T

XfinityAlyssaA

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12 hours ago

to the conversation:

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Suddenly unpaired with tv

Suddenly unpaired with tv. Tried all your instructions. Won’t work

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This is some [Edit: Language] with Xfinity not having NFL Network/Redzone. I have been with Xfinity for over 15 years and this is unacceptable Xfinity. Y'all have 2 weeks to get it back on or you guys will lose a valuable customer. And I'm not

moblife11

commented

12 hours ago

to the conversation:

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Still no NFL Redzone/NFL Channel

I’ve been a loyal Xfinity customer for about 12 years. But this disagreement that they’re having with Disney and the loss of the red zone in the NFL network is driving me to consider dropping them. I understand that ESPN is trying to price gouge Xfinity, but they have to come to some sort of solutio

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user_4qvrfm - Thank you for your feedback and for joining us here on the Forums. We appreciate the opportunity to help. It's important to us that you're able to get the most out of your Xfinity Internet service, and we're here to support you. We also

XfinityThomasA

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12 hours ago

to the conversation:

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Consistent Outages for the past 3 weeks

Every single day between 2 and 5 PM our network drops and comes back up after 5 or 10 minutes. It happens at minimum 3-5 times but have experienced longer. Xfinity app always says "Unexpected network damage" or something along those lines. I don't understand why its still happening if they are worki

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