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@user_7294a1, Thank you for leaving a comment. Sorry to hear you encountered issues during the email migration. We appreciate you sharing this feedback with us.
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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We are having the exact same issue with our Samsun TV app
Samsung TV app not working
Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B
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Simple Cancel Option
Why is there no simple online service cancellation option? I need to cancel my Internet service. It should be simple. I don't want a callback next week. I don't want to talk about it, be upsold, or otherwise go through retention hoops. Please tell me how to cancel my service and where I need to mail
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Customer Service
Hello @XfinityJon I am trying to port my landline to T-Mobile for service and we keep getting an error saying we have the wrong account. I can't find the direct message link you mention nor does the link work. I need to get this resolved. T-Mobile ha
porting xfinity landline to another carrier
My mother passed away and I want to port her landline voip from xfinity to another carrier, so I can keep the phone number for a bit longer. How do I do this? Her house is being sold and I need to end her xfinity service and was told the porting needs to happen before I end service.
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I am dealing with a very similar situation but not as complicated. Service was never activated because they sent me an old modem and I can't put the MAC address on my account or they refuse to. They didn't troubleshoot anything on the phone or chat.
UDAAP Violation and Lack of response
Good afternoon, several weeks ago all I wanted to do was update faltering and aging equipment. The req was high pressure and assured me my requests would be completed and 'in the process I can upgrade internet speed' with NO OTHER CHANGES TO PLAN'. Plus agent went on to tell me (not ask) that he was
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I can see where to add autopay but I don't see how to add the bank without the third party Plaid being involved. Thanks for you repsonse
Automated Payment through bank account
How do I make automatic payments without using a third party (Plaid). I do not want a third party to have my bank information, but I do want to pay automatically from my bank account. Thanks.
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UDAP VIOLATION
Telling a customer that you sent an old modem to after refusal to put the MAC address onto the account and unable to get service activated because of these things and then wanting to push a technician to their house to charge them for this and then also sending them a bill when they don't even have
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Customer Service
Can someone please help
I need to speak with someone who knows how to handle my situation. Have spoken with customer support and get the same answer which is no help. I made two payments that Comcast shows as having been returned. However the payments were not returned and I have my bank statement and current transactions
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Billing
Comcast/Xfinity: I would like to know why my Direct Messagae Chat I posted on this forum the day before yesterday was deleted. I says the chat was edidted but when I clicked on the chat it has been deleted from this forum. It did n
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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@user_leeik2 I had to finally setup an appointment with a tech to the house bc I was not getting anywhere with the Direct Messaging route. Like I said in previous comments, the tech will do nothing. Same process last year when it happened.&nb
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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@user_leeik2 I use a ROKU 4K on main TV and Roku Stick on bedroom No improvement on either. I can also stream the Xfinity Stream App on an Apple TV device and same issue with the constant freezing. Last time I checked watching Newsmax t
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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I have the same issue and the live chat agents on the Xfinity sales site said they could not figure it out.
Ineligible for device payment plan despite 800 credit score, years of on-time payments
I am recently trying to get a new phone plan via xfinity with a new phone and upgrade my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed xf
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Good afternoon user_1gev30 If you changed your ID or password but don't remember it, you can do a factory reset to restore the default settings. Here's how: Unplug your gateway's power. Press and hold the Reset button using a pen or
Xfinity gateway
I am having problems accessing my xfinity gateway website. The default password was initially password just as the username is admin, However, I changed the password but I am not sure how to get my password back or access the gateway
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@user_smuhof The reason is because Xfinity wasn't authorizing the LiveTV channels. My issue was resolved on 2/23 and I'm pretty sure it was fixed for everyone who was having this issue. Hopefully it will stay fixed 🤞🏼
all the live channels are missing
no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.
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Good afternoon user_ctvlhs. We would be happy to look into this, and to assist you further. We would need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Suppo
Internet plan change confirmed but never activated
I called about two months ago and had a great conversation about upgrading my internet plan while also lowering my costs. I confirmed a new plan and rate on call and was expecting to see a reduction on next bill . I never did see a reduction so i called back and agent had no record of call? What can
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Last time I checked Newsmax wasn't offered on YouTube TV. Only found it on FUBO. iI changed since. That's good.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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Hello, @khaodom could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the "
Billing Issue over a year NOW
Dear Comcast/Xfinity Customer Resolution Team, I am writing to formally document and escalate an ongoing issue with my Xfinity Mobile account that has remained unresolved for over a year, despite repeated assurances from multiple representatives. On November 25, 2024, I visited an Xfinity store and
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@JediChrome thank you for using the Xfinity Community Forums page to reach out. We never want to lose a valued customer, but I can definitely help you make a change to your package. Can you send over a direct message with your full name and complete
XfinityMarcus
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Simple Cancel Option
Why is there no simple online service cancellation option? I need to cancel my Internet service. It should be simple. I don't want a callback next week. I don't want to talk about it, be upsold, or otherwise go through retention hoops. Please tell me how to cancel my service and where I need to mail
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