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late fees
For years Comcast/Xfinity billed me in advance and then charging me a late fee before the service period is even over. For example, Comcast billed me for service from, December 4 2025, Comcast billed me for service from December 10, 2025, to January 9, 2026 and demands payment be made approximately
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Billing
Incorrect Outstanding Balance Notifications for Closed/Inactive Account
Hi Xfinity, I have reached out multiple times to both the Support and Finance departments regarding charges for a service that I never started. After reviewing my account, the Finance team acknowledged the issue and agreed to waive the balance. The amount was removed in installments because they wer
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Billing
Customer no service. Xfinity only cares about attracting new customers and not retaining the ones they have.
Peacock
If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is
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@user_jnuo2s We'll gladly assist with the service concerns. The Xfinity app is very accurate. Did you also get a text message notification? This would depend on your notification settings. You can also check here: https://www.xfinity.com/support/stat
Reaching customer service
Is there a way to actually speak someone at Xfinity? I have been trying to 45 minutes. I’m stuck in a really bad AI circle.
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Outlander S8 Ep10 Not Working in App On AppleTV
Hello, Outlander season 8 episode 10 (final episode) will not stream on my AppleTV via Xfinity app. Episode 9 streams fine, but when it forwards into episode 10, the progress wheel spins and nothing happens for several minutes, then the audio feeds in, but video never feeds. I have no other issues w
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Xfinity Stream Website
I’m dealing with the same issue. Pretty much a wait and see when xfinity fixes the issue.
Disney plus and Hulu ongoing issues
This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle
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Technician Report
Requesting copy of technician report. Need to know if technician tested signal within my apartment.
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Your Home Network
@user_e7t51a, thank you for the additional details. We'll be happy to take a closer look. Please send us a direct chat message with your full name and complete service address to "Xfinity Support", so we can securely access your account and ass
Xfinity TV wifi adapter design problem leads to drifting audio/visual sync
The Xfinity TV wifi adapter design has a problem leads to drifting audio/visual sync. In particular with a noisy RF environment such as apartment or condo buildings. It appears that the audio is carried over a TCP based protocol while the video is carried over a UDP based protocol. The problem is th
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@XfinityJeff My internet has been dropping all weekend. This morning was the second time the app said there was an outage in my area. I was trying to find out two things. If there really was an outage, and how to get a credit on m
Reaching customer service
Is there a way to actually speak someone at Xfinity? I have been trying to 45 minutes. I’m stuck in a really bad AI circle.
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LIES, LIES, LIES!!!
All of the xfinity agents with whom I've spoken or chatted over the last 2-3 months (if I wasn't abruptly disconnected!) have flat out lied to me. They say the erroneous charges will be removed from my bill. They say they'll throw in $5 - $10 bill credits. Then I pay what I'm supposed to be charged:
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Billing
This is an absolute know problem at Xfinity Comcast and they are doing nothing to cure it . You can waste your time with all of their trouble shooting but as you read this comments everyone has already tried these workarounds and they RARELY cure the
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@Again, yes, I am aware of that. @user_8f15ui was TOLD to send the mods a direct message by @XfinityDemetrise. You can look at the messages between them to see this. Thanks.
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Xfinity streaming on a VLAN
We've got all Unifi networking gear at home and are having problems with Xfinity streaming. The main VLAN where computers, phones, and router live is 10.10.10.x. All IOT, including TVs is on 10.20.20.x. We can stream on a computer fine, but streaming does not work on IOT devices (wired or wireless).
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Xfinity Stream Website
@user_rsi3g2 We're sorry to hear that you are looking to cancel and that this was the experience you were met with. This is not what we want to provide and we can certainly help with your request here. May I please ask that you send us your name and
Poor Customer Service
Good Afternoon, I called in today to cancel my internet service. I was transferred to a female named Chantel/Shantel. She asked me how much I was paying for my new service and I told her I just wanted to cancel. She said that she needed to certain information to process the cancellation. I told her
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@user_f504x3 Please send us a Direct Message with your full name and complete service address, so we may assist. To start a Direct Message: Click "Sign in" if necessary • Click the "Direct Message" icon (upper right corner of this page) •
Damage Claim
Your technicians destroyed my yard I’ve gone through a lengthy process of filing a damage claim. You people did not follow up, despite numerous promises that you would, and then out of the blue you close my damage claim. You have the worst customer service that ever existed on this planet. I would c
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Hello, @Lying2YourMom, thanks for posting on our Xfinity Community Forum. We apologize for the experiences you've had, as this is definitely not how we want things to go. You can always review your billing details, charges, and payment history anyti
XfinityMelinda
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LIES, LIES, LIES!!!
All of the xfinity agents with whom I've spoken or chatted over the last 2-3 months (if I wasn't abruptly disconnected!) have flat out lied to me. They say the erroneous charges will be removed from my bill. They say they'll throw in $5 - $10 bill credits. Then I pay what I'm supposed to be charged:
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