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Thank you S3th64. I'm curious if the app is having this issue since the device was placed in bridge mode. Have you tried to uninstall and reinstall the Xfinity app? I would think you should still have some access to manage the gateway or at least the
Local network management on x1 router now unavailable and telling me to use the android app
I use the local network management tool a LOT (going to 10.0.0.1 in my browser) and now it's giving me the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app." I am not interested in
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ring3, Hi there! Thanks for taking the time out of your day to reach out about those prepaid gift cards. I have been in your shoes before, so I can understand the importance of checking on the status. You've come to the right team. Over social media,
Never received promotional prepaid cards for mobile switch
Purchased phones in September after paying off att bill and unlocking phones. Purchased upgraded phones and switched service to xfinity. Promised prepaid cards in amount of phone payoff which was 415 each for a total of 830. All documentation uploaded and old phones returned. Receives a ln email on
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@user_x93zzn Thanks for the update, I'm glad to hear everything is working how it should be. This link https://www.xfinity.com/support/tv has great information on self help troubleshooting information.
Bad signal/pixelation on channels 6 (ROAR) and 296 (MeTV) out of Providence.
For the last week or so, these channels (6 and 296) have had quality issues -- audio and visual interruption, pixelation. It's not a constant problem -- can watch/listen most of the time, but lots of words are dropped, image freezes. Similar to what one might see during a storm. All other channels a
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@XfinityThomasC though the problem had been ongoing for days, it resolved within a day of my original post. Whether by coincidence or intervention, I'm happy it's no longer an issue. FYI, I see no bell or chat icons here. Thanks,.
Bad signal/pixelation on channels 6 (ROAR) and 296 (MeTV) out of Providence.
For the last week or so, these channels (6 and 296) have had quality issues -- audio and visual interruption, pixelation. It's not a constant problem -- can watch/listen most of the time, but lots of words are dropped, image freezes. Similar to what one might see during a storm. All other channels a
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Hello, @user_z0x0q0 that is not a normal behavior of our service. Have you called for troubleshooting or performed any troubleshooting on your own using the Xfinity App? Sounds like there may be an issue to the line that connects your service. C
Xfinity service issues for a while (Edit)
Every time the temperature goes into the twenties or below my Xfinity Internet freezes and spools/buffers. I found this thread: https://forums.xfinity.com/conversations/your-home-network/unstable-connection-on-nights-that-are-close-to-below-freezing/657d9923f961c6163a313083 This is ALL accurate to w
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user_6j0yzn Hello! Please take a look at the information posted above, and if you still need any help, please let us know.
$10 discount for changing payment method - no discount, monthly bill increased
Hi, I received an email from Xfinity stating that I would receive a $10 per month discount if I updated my payment method to bank account. I clicked through on this email and updated my payment method to my bank account. Instead of receiving a discount, my monthly bill *increased* by $2 per month. [
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I received the same email. Waiting to see if I get the discount as well
$10 discount for changing payment method - no discount, monthly bill increased
Hi, I received an email from Xfinity stating that I would receive a $10 per month discount if I updated my payment method to bank account. I clicked through on this email and updated my payment method to my bank account. Instead of receiving a discount, my monthly bill *increased* by $2 per month. [
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user_llpi3m I'm sorry that happened to your parents network and the best option would be to work with our Security Assurance team. I know how concerning it can be when network safety could be impacted, so please reach out to the CSA team for help wit
Traceroute
The second address in a traceroute is 100 93.70.131, is that correct or has my parents network been hijacked by hackers?
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Good morning lawn! Thank you for being so thorough and checking in with us on all your needs for the email migration. To help cover all questions our migration overview may be able to help out. In order to keep your comcast.net email address active
Will Email Export Overwrite
apologies upfront - not a simple scenario. background : using the same coax for internet for 25 years and email address for 17 years. I have emails going back to 2008 when Comcast bought previous operator/ISP. My mailbox hovers around 90% of the 10GB limit. I regularly have to go in and remove old f
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user_vojl7i please send us a direct message so we can take a closer look at your account. We can help with all your services and review your billing concerns. You can use the Direct Messaging icon at the top of the page to send your name and service
Poor customer service
I am writing to formally complain about the continued billing issues, broken promises, and extremely poor customer service I have experienced with Xfinity Mobile and Xfinity Internet. At this point, my patience is completely exhausted. First issue: Internet service failure and neglect When our route
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@MissFortune We are sorry to hear that your bill has increased, our team would love to take a look at the account to see what changed and help you review the account to see if there are any offers to help you out. Please send us a DM to Xfinity Suppo
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Good morning @user_ptm74k, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the closed captioning on Wicked for Good, but you have come to the right team that can take a look i
Wicked for Good missing closed captioning for musical numbers
I purchased Wicked for Good though Xfinity today. When I went to watch it this evening, I discovered that although the spoken dialog is closed captioned, the musical numbers are not. This is very difficult for those of us who are hard of hearing. I have tried all the usual tricks . . . rebooting my
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My bill went up another five bucks One year ago it was 190 now it's up to 235 How do they keep getting away with raising the bill seems like every other month they raise it
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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refund from over charge
I cancelled service with Xfinity on /about dec 2 2025, but was subsequently billed another full monthly billing cycle (~$106.xx).
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Xfinity Stream Website
Poor customer service
I am writing to formally complain about the continued billing issues, broken promises, and extremely poor customer service I have experienced with Xfinity Mobile and Xfinity Internet. At this point, my patience is completely exhausted. First issue: Internet service failure and neglect When our route
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Billing
We have this pixilation live and on recorded shows equally.
Fox News not viewable on Xfinity Streaming
why is fox news not available on xfinity streaming? All other channels work just fine!
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Cancel Service
There is no Direct Message icon but I need to cancel my service
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Customer Service
Wicked for Good missing closed captioning for musical numbers
I purchased Wicked for Good though Xfinity today. When I went to watch it this evening, I discovered that although the spoken dialog is closed captioned, the musical numbers are not. This is very difficult for those of us who are hard of hearing. I have tried all the usual tricks . . . rebooting my
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Customer Service
@user_aj5ofp - I understand how frustrating this is, especially since you paid a premium for a movie you were excited to watch. It appears you aren't alone; it seems there is currently a known technical issue with the Wicked: For Good file on our pla
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Purchased new movie and audio is in Spanish
I just purchased Wicked:For Good on Xfinity and the audio is in Spanish. All the settings for my tv and the movie itself are set to English. The SAP is not on by accident. I’ve restarted my X1 box twice and the movie still plays in Spanish. It was expensive and I want to be able to watch it in my la
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