Xfinity Community Forum

Support is clue

They say they are not responsible for updating my modems firmware. Because it's my own modem. $258.00 a month for barely more than basic cable and Internet. With support who has no clue about their services.

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Customer Service

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Garcjat Cool! Let's take a look at things here on our end to find out what options are available. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To

XfinityTommy

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13 hours ago

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Promotional Discount

Hello! I've been using your service for quite some time, years now. and on the 19th my Promotional Discount expires, and bumps me from $50 to almost $120, this is not a price I am comfortable with as I'd be essentially paying almost three months worth in one month. Is there any possible way I can ge

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Hello @user_hpumij and thank you for reaching out with your concern on our Xfinity Community forums. I can understand why this would be a concern, especially if it involves something on or around your property. We definitely want to make sure this is

XfinityCliff

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13 hours ago

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Ugly green box

Can you please move or put this graffitied box underground? My address is [Edited: Personal Information].

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@XfinityTommy I believe it is just stand-alone Internet.

Garcjat

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13 hours ago

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Promotional Discount

Hello! I've been using your service for quite some time, years now. and on the 19th my Promotional Discount expires, and bumps me from $50 to almost $120, this is not a price I am comfortable with as I'd be essentially paying almost three months worth in one month. Is there any possible way I can ge

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Good afternoon Garcjat, Thank you very much for getting us in the loop on this! Happy to help explore some options with you. I was curious, are you using standalone internet, or TV and Internet?

XfinityTommy

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13 hours ago

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Promotional Discount

Hello! I've been using your service for quite some time, years now. and on the 19th my Promotional Discount expires, and bumps me from $50 to almost $120, this is not a price I am comfortable with as I'd be essentially paying almost three months worth in one month. Is there any possible way I can ge

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user_65mbvk I'm glad you were able to find your mobile services through your online profile and I appreciate you taking the time to share details about your experience in the store. I'd like to stick with you here until we confirm the phone return is

XfinityEmilyB

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13 hours ago

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Return Label for Samsung 26+ Cell That Can't Hold a Charge

I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label

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Hello @user_e36syt, and thank you for reaching out on our Xfinity Community forums with your concern. I can really understand how stressful and disruptive this situation has been, especially with your business depending so heavily on email access. Sp

XfinityCliff

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13 hours ago

to the conversation:

Will comcast force us to transition to yahoo email?

I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH

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Accepted Solution

Promotional Discount

Hello! I've been using your service for quite some time, years now. and on the 19th my Promotional Discount expires, and bumps me from $50 to almost $120, this is not a price I am comfortable with as I'd be essentially paying almost three months worth in one month. Is there any possible way I can ge

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Billing

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Ugly green box

Can you please move or put this graffitied box underground? My address is [Edited: Personal Information].

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Customer Service

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@user_65mbvk Just found it. It finally showed up on my mobile account, and it does illustrate the exchange. I think it would be really great if the agents at the Xfinity store knew a lot more about how your cellular plans work, and about how to succ

user_65mbvk

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13 hours ago

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Return Label for Samsung 26+ Cell That Can't Hold a Charge

I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label

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Oh goodness, that is quite the inconvenience! Our team is here to help in any way that we can. We'll need some additional information to get things flowing in the right direction. If you could send our team a direct message with your full name, the n

XfinityJustinM

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13 hours ago

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Horrible service

So my wife needed a new phone. Just an upgrade. In and out right oh no 1 1/2 hours later we are done. Then get home the new phone doesn’t wirk get text from Xfinity phone was put under the wrong accout hows that my fault now wife is without phone for a day. cone back in the next day Sunday I’m going

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Repeated Internet Drops (T3 timeouts and Channel Errors)

I am an Xfinity customer in Lafayette, CA experiencing repeated internet outages for years. My attempts to address the issue hasn't fixed the problems. Over the last 2 weeks, l got more serious about troubleshooting. I have done extensive technical troubleshooting and have documentation that points

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Your Home Network

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Fiber optic in my area

Hi, I recently moved to New home, and currently there is no fiber in my area, and I believe there wasn't any new upgrade for fiber internet from Xfinity for awhile. I would love to know when we have fiber internet. I'm currently at 1Gbps would love to have higher performance internet service

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Customer Service

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No. I am on a Windows 11 PC and I am not able to see any of the devices I have on my account. There isn't even a way to look that up on this account.

user_65mbvk

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13 hours ago

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Return Label for Samsung 26+ Cell That Can't Hold a Charge

I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label

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user_hfr8kl To quickly check for service interruptions in the Xfinity app, sign in to your account and navigate to Overview tab. If an issue is affecting your address, you will see a notification or a "Connection status" alert right on your dashboard

XfinityTommy

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13 hours ago

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Internet

Having problems with my internet/tv

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user_65mbvk Thank you for letting us know that the store was able to print the return label for you. We want to provide the support you need the first time you visit, so I apologize for the additional trips you had to make. You can read more about th

XfinityEmilyB

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13 hours ago

to the conversation:

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Return Label for Samsung 26+ Cell That Can't Hold a Charge

I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label

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Yahoo mail is a downgrade, you have to pay if you want to forward emails to another email address

user_furmnb

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13 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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I have been lied to now 3 times and then cut off regarding my mobile upgrade, (also was lied to in order to spend money on a temp phone)

I had an s20, the screen started going all white, so i was seeing about upgrading considering the mobile protection didnt even cover that .. and was told if i bought a moto g play for 150 outright, that after a month it would allow me to have credits to pay payment plan for newer phone. that along w

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Devices

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Greetings user_oyury1 Are you having impacted access to these purchases on a certain device or on all devices attempting to access? Thank you very much for reaching out for help.

XfinityTommy

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14 hours ago

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Xfinity Support

Resolution to an issue Please help me resolve this issue. I have been trying to get the movies that were in my purchases folder in Xfinity Stream back. The folder no longer has any titles listed. I have spent no less than 40 hours on the phone with Xfinity representatives and supervisors. I have bee

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Horrible service

So my wife needed a new phone. Just an upgrade. In and out right oh no 1 1/2 hours later we are done. Then get home the new phone doesn’t wirk get text from Xfinity phone was put under the wrong accout hows that my fault now wife is without phone for a day. cone back in the next day Sunday I’m going

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Customer Service

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