Xfinity Community Forum

Greetings, user_pbpksi! Thanks for posting on our XFINITY Community forum with your promotion renewal concerns as well as your recent customer experience. This is not the seamless experience we aim to provide. We will ensure your feedback is heard to

XfinityNatalie

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10 hours ago

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Why can’t I ever change my plan without being harassed on the phone

Lost my promotional price, went to change it online (didn’t work of course love that sales tactic) so I go call to change it and I have to argue with a sales person for 20 minutes to change my plan to how I want it because I told him I don’t want any promotional offers, seriously considering changin

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user_o1mem8 I am glad to hear that resolved the issue! Please let us know if you have any other concenrs we can help with.

XfinityBrianH

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10 hours ago

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Apps 04036

Since approximately 7/18/26 I am unable to log into my hbo max app - get message sorry we're having trouble with this app, restart cable box and try again . Along with error code APPS 04036. Cleaned the cache, refreshed and restarted cable box multiple times - still not working. Not havingI problems

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Thank you for reaching out, @user_egodfg . I'd be happy to help you with your internet service concerns. To better understand what's happening and determine the best next steps, could you please tell me a little more about the issue you're experienci

XfinityRichard

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10 hours ago

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Live

please help me with my internet service

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U

Live

please help me with my internet service

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Customer Service

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"Simply open the Xfinity Stream app on your mobile device, Smart TV" Did you not read the post? Obviously, If I could do that there would be no reason for me to send this message in the first place. Something went wrong. Your guid

user_7w2udd

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10 hours ago

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Now streamsaver plan guide does not show live channels.

Unable to see live channels Now streamsaver plan guide does not show live channels errorcode (Error TVAPP-00502) No access to LIVE TV Channels using Xfinity stream app on Fire TV

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I've reached out via direct chat. Thanks @XfinityRoberto

user_vtqdfu

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10 hours ago

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26-year customer looking for account-specific pricing review

I've been an Xfinity customer for 26 years and would prefer to stay with Xfinity. My current bill is over $200/month, and I'm hoping to find a more competitive price for the services my household currently uses. My current service includes: 1 Gig Internet Current TV package (approximately 125 channe

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Why can’t I ever change my plan without being harassed on the phone

Lost my promotional price, went to change it online (didn’t work of course love that sales tactic) so I go call to change it and I have to argue with a sales person for 20 minutes to change my plan to how I want it because I told him I don’t want any promotional offers, seriously considering changin

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Customer Service

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Underground cable installation

Since August 4th a tech came over and told me that my area of where I live is new and requested for underground bury installation to connect my house to the black box across the street. He also mention that the process will take 14 days and I would know that the whole thing will be done if there's w

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Customer Service

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I am also trying to cancel my service and for the past hour have been looped in circles. Unacceptable. When it said I must speak with an agent I clicked on the link which said an appointment to speak with someone is available next Thursday, August 13

user_ztuw62

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10 hours ago

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Cancel my service

I need to cancel my service and the fact that you are trying to require me to speak to a member is absolutely unacceptable. Please respond and cancel my service.

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NFL Network

Why am I still paying for NFL Network when you no longer offer it to your subscribers? Are you negotiating on a return or will you be offering reduced fees to customers?

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Channels and Programming

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Hi there @mtngigi To resolve the issue with your Comcast email on Mac Mail, first ensure that third-party access is enabled. Sign in to Xfinity Email, go to Settings, then Security, and check the box for Third Party Access Secu

XfinityDemetrise

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10 hours ago

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Adding Comcast Email to Mac Mail

I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em

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Hi there and welcome to Comcast @user_vtqdfu. Thank you so much for reaching out to us regarding your account concerns. Thank you so much for your loyalty for the past 26 years. We are happy to take a look at your account and see what we can do to ke

XfinityRoberto

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10 hours ago

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26-year customer looking for account-specific pricing review

I've been an Xfinity customer for 26 years and would prefer to stay with Xfinity. My current bill is over $200/month, and I'm hoping to find a more competitive price for the services my household currently uses. My current service includes: 1 Gig Internet Current TV package (approximately 125 channe

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Time to go to FIOS!!!!!!!!!

AlanKrohn

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10 hours ago

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When is NFL net coming back?

We have been (im)patiently waiting for Disney/ESPN/NFLnetwork and Xfinity to come to some agreement on the NFL Network. Has there been any progress at all? Or is Xfinity planning to reduce the price of their sports package by the amount they are no longer paying for that Network? While I understand

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Hello @user_e5bb6a, thank you for taking the time to leave a post. Sorry to hear you're running into this issue. I can certainly understand how frustrating it would be to receive a message saying location sharing needs to be enabled when you've alrea

XfinityMarshante

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10 hours ago

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Location sharing won't turn on

I go to channels...and I get a message I need to go to settings and turn on location sharing to access the channel.....It is on.

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Looks like you already found how to reach us, @user_il7nol. I'll be replying to your last DM momentarily, thank you!

XfinitySara

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10 hours ago

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Please restore access to direct message conversations

I previously had an active Direct Message conversation with Xfinity Support regarding a cable repair. I was logged out due to inactivity, and after signing back in, the Direct Messaging option is no longer available on the web interface. Could an Xfinity employee please help restore my DM access so

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26-year customer looking for account-specific pricing review

I've been an Xfinity customer for 26 years and would prefer to stay with Xfinity. My current bill is over $200/month, and I'm hoping to find a more competitive price for the services my household currently uses. My current service includes: 1 Gig Internet Current TV package (approximately 125 channe

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Billing

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Thank you for sharing that information, @user_5cade5 . If you're using your iPhone's hotspot connection, that could potentially be contributing to the issue, as mobile hotspot connections sometimes use IP addresses and routing paths that can create c

XfinityRichard

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11 hours ago

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Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

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user_p2uubm Thanks for reaching out to us here with your concerns! Assistance for Now service can be found at the following link https://www.xfinity.com/support/now.

XfinityBrianH

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11 hours ago

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Upload Speed Issues

One of the main reasons I decided to go with XFINITY Now was for the 20mbps upload speed which has been great until the past few days. Recently I can't get above 5mbps upload speed running any speed test, and it's a direct hindrance to my daily work flow. I've restarted my gateway, unplugged it, tri

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The most recent online chat I did suggested next time to filter to “available out of home” while in the app. I haven’t had a chance to try this though. I still wonder if the issue is because I’m using my iPhone hot spot and Xfinity does not like the

user_5cade5

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11 hours ago

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Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

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wjn2004 I hear where you are coming from with the safety concerns. Storms can wreak havoc on our infrastructure, and our local service team in getting everything back up and running properly safely. Safety is one of our top priorities, and we want to

XfinityKassie

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11 hours ago

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Downed major WiFi trunk line

I have an Xfinity WiFi outage and have reported this numerous times with multiple tickets created, all have been closed without any repairs occurring. I have an Xfinity trunk line, between two utility poles, down in my yard since 7/27. (2 weeks). I’ve made several calls to report and have escalated

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