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Trying to speak with a live agent
My internet is out because of an outage. My question was can you give me an estimate time to expect service. I am a student and rely on my wifi for on line classes. Trying to find out if it will be restored soon or do I need to make other arrangements for my class
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Customer Service
user_kexs3v Have you already tried to contact our team who works on these? Here is a link you can use to contact them directly for help with your gift card. https://www.xfinityincentivetracker.com/track
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I need to access internet. My power is back up but I need internet service as I work from home.
No internet service. I've turned the box and devices on and off, waited 30 seconds and plugged back in. Still nothing. So I unplugged it all night. When I plugged it back in along with devices, still no internet. I tried calling customer service, was answered by AI which told me that there's no powe
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user_06b049, Hi there! Thank you for taking the time to share your feedback, and we're so glad to hear you're enjoying the Xfinity Rewards program and getting value from your Diamond status benefits. We appreciate you keeping an eye on the recent "10
10 days of rewards
Dear Xfinity, You all hooped and hollared about 10 days, 8/20-8/30 of amazing rewards. Yes, last Thursday was a good showing but nothing else. I check at least once or twice a day. The park tickets was really nice but we don't live in Florida and as we are older and walk less. That was a biggy rewar
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@L_eazy I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I don’t have captions on anything rented from Xfinity on demand
I am partially deaf and need closed captions to watch movies. None of the past few movies on XOD have had captions and they were all new movies too. I tried every option listed unplugged box reset router checked settings switched CC on then off switched font styles and still no captions currently it
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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
make an appt for tech to come to my house
voice control for my tv is not working since supposedly work done in my neighborhood. Tried everything 2 techs advised via chat.
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i am using within the limit of the card
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
Question
Hi user_8iniqf! We love that you had a great experience. Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Marie and their leadership. We always want you to have the best experience possib
Home security Customer Service
As I started my journey with Xfinity this morning on the phone, I quickly began to realize, after talking to 4 different agents, that today just was going to be my day UNTIL I finally got connected to the person who could handle my particular situation, by the time I connected with her I had already
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
10 days of rewards
Dear Xfinity, You all hooped and hollared about 10 days, 8/20-8/30 of amazing rewards. Yes, last Thursday was a good showing but nothing else. I check at least once or twice a day. The park tickets was really nice but we don't live in Florida and as we are older and walk less. That was a biggy rewar
Question
This also happened to me at the same time, and Xfinity is giving me an exceedingly hard time to try to recover this charge. I had to go through multiple bots, then finally when I reached out to a representative it's a long to chat to just get the cha
NOW TV added without consent
I have been using Xfinity internet plan, and I have suddenly been charged $20 more which states "NOW TV" service, which I have never heard of. Please remove this from my plan immediately.
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I need someone to resolve this problem expedite matters. I am so done with this someone called me.
am requesting immediate escalation of my existing service ticket. My internet service continues to fail intermittently throughout the day, approximately every 10–15 minutes. This is not a minor inconvenience or simply a slow connection. The repeated outages are affecting my phone calls, internet acc
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I wanted to praise an employee by the name of Marie , she works in the Home Security Department, in the Philadelphia storefront and she was phenomenal in handling my issue. Marie was so friendly and pleasant to hear after 4 agents and an hour and 15
Home security Customer Service
As I started my journey with Xfinity this morning on the phone, I quickly began to realize, after talking to 4 different agents, that today just was going to be my day UNTIL I finally got connected to the person who could handle my particular situation, by the time I connected with her I had already
Question
user_2mop5j, Hi there! Thanks for reaching out! We'd be happy to take a look at your account and review the options available. In many cases, we can remove TV service while keeping your internet service active. Whether your current internet promotion
Cancel TV but keep Internet
I would like to remove TV service from my account while retaining my existing 1 Gig Internet service and current Internet promotion. Can an Xfinity employee assist me with making this change?
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user_tz0idc Gotcha! That makes sense. Credits are not applied while the interruption is still in progress. Credits are always applied after to ensure the full length of the downtime is covered.
Worst Service
I'm getting billed even though there's an outage from a storm, I've tried various times to speak to an operator not this so called AI that's useless as can be. Going to cancel service once this is over
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Hi @user_as64sa,As a huge sports fan myself I know that sound plays a huge role in the ambiance of a sporting event. I just checked my TV box, and it appears that sound has been restored. Can you confirm that you can now hear sound? I know there are
no sound on tennis channel
Hi, I'm having the same issue with no volume on the TENNIS CHANNEL only. All other channels are perfect. We pay for the tennis channel and yet we can't hear a [Edited: “Profanity”] thing. This is a major problem for many people. Do not tell us to reboot. There's something wrong on your end. Please c
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user_kexs3v Are you trying to purchase something within the limit of the card, or trying to use it for a portion of the payment?
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
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RRedman64 I can definitely see your point, and I appreciate you taking the time to share that feedback. We do try to keep as much information available publicly as possible since, as you mentioned, it may help other customers who have similar questio
Sept 1 Work
I am trying very hard to be polite and courteous, and it’s an enormous effort. Got the email about work in our area on September 1st, during the day, with no guarantee the work will get done in a single day. Thanks for giving me another reason to dump your services as soon as a fiber alternative is
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user_mqdcmi Thanks again for reaching out! I'm glad we were able to get your spouses name added to your Xfinity billing statement. Take care!
I need assistance adding my spouse to my billing statement
I need assistance adding my spouse to my billing statement. I just need her name to also show up in the billing statement. Chat is pointless so far.
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jerryandbethany Thanks for reaching out to let us know about the issue you are experiencing with your Xfinity voice remote. This issue can normally be resolved by removing the batteries from the remote for 30 seconds and then putting them back in. Pl
XfinityBrianH
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make an appt for tech to come to my house
voice control for my tv is not working since supposedly work done in my neighborhood. Tried everything 2 techs advised via chat.
Question