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Frontier has knocked our Xfinity service out 2 days in a row.
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Customer Service
Moving
I need to know if I can activate service to [Edited: "Personal Information"]
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Customer Service
@user_zoi8i5 You are welcome! Thank you for being a part of Xfinity. I hope you have an amazing weekend.
Requesting tenure bridge for Xfinity rewards
Hi, I am a returning customer with 15 years of previous history. I was told to reach out here to speak with an official employee about bridging my tenure to restore my Diamond Rewards status. Please reach out so I can provide my details via DM. Thank you!
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Hi there and welcome to Comcast @user_nvfj8m. What concerns do you have with the survey you received.
How to file a complaint
I have tried many times to get my bill corrected by chat, phone call and visiting the store, and it still has not been resolved. I am desperate to talk to a real person who can really help me. The issue is that there are three accounts at the same address, two houses and a tiny house. When the perso
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Thank you for clarifying. Yes this is helpful to know. reviewing the page, your response is not correct. Diamond 10+ YEARS OR4 XFINITY SERVICES I am requesting is to consider my tenure with both my ac
Requesting tenure bridge for Xfinity rewards
Hi, I am a returning customer with 15 years of previous history. I was told to reach out here to speak with an official employee about bridging my tenure to restore my Diamond Rewards status. Please reach out so I can provide my details via DM. Thank you!
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Never Received Promotion Visa Card or Waived Fees
Atter being with Sprint/Tmobile since 1998, we moved over to Xfinity Mobile. We were told up to $500 per phone plus money to pay final bill. My sons phone had a very small scratch and they said that could not be traded in but we were willing to hand in other phones which were fine. They told us to k
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Plan
Apple Watch discount reward not working
I got on the Xfinity app this morning and saw platinum members can get $300 off an Apple series 11 smart watch and the offer expires on 3/5/2026. But when I click on “get started” it takes me to my platinum rewards page and the $300 off an Apple series 11 watch does not show up. I tried on the app a
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Devices
Hi there, @user_sg1wmq Can I please send me a DM with your full first and last name along with your full first name so that I can assist you further.-Richard
Cable wire down
We had a bad snow storm and lost cable/internet connection. I called xfinity to report it and have had difficulty getting it repaired. We checked the wire coming from the house and noticed it was disconnected and wrapped around the neighbors fence across the street near the pole. They give me appoin
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Misapplied Payment
My web account had two service addresses listed. One was my old address (aunt lives here) and the other was my current address. She is listed as the manager on the account. Today my internet service was interrupted as I hadn’t paid. I logged in & paid the balance I saw, but realized afterwards it wa
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Customer Service
@user_tdmmzl To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the
Another Internet Outage
Since neighborhood upgrade in mid January I have had over a dozen outages and no one can explain the root cause. Another one this afternoon. Never had a problem before the upgrade. This is ridiculous. I work from home and take online classes. I need reliable service. Outage i for says it affects 101
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Haven’t gotten $200 Gift Card Incentive
Hello, I purchased the 1 gig student plan and expected to get a $200 gift card. This was in august and I have still not seen anything. Let me know if there’s anything I can do!
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Customer Service
user_i1bvhf Good morning! We appreciate you taking the time to reach out to our Xfinity Forums Team, and bringing your experience to our attention. It can be frustrating when your billing isn't aligned with what you were expecting. I'd be happy to he
Lied to about free mobile line for a year
I signed up for xfinity internet and the agent said we would get a free mobile line for a year. The first bill they tried to charge me full price and I had to call an agent to get a partial discount. Now in month two I was just charged full price. The mobile line for a year is a scam and they make i
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Thank you, looking forward to a resolution.
Cable wire down
We had a bad snow storm and lost cable/internet connection. I called xfinity to report it and have had difficulty getting it repaired. We checked the wire coming from the house and noticed it was disconnected and wrapped around the neighbors fence across the street near the pole. They give me appoin
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We definitely hear the frustration in this, especially since you work from home and rely on that connection for your phone. When speeds are solid in the morning and then consistently drop in the afternoon and evening, that tells us something importan
Slow Internet Speeds
I have a 1200mbps plan and have routinely slowed down to 100-200mbps in the evenings with uploads as low as .22mbps. I work from home and this is interferring with my ability to use my work phone. I have repeatedly called and am constantly told that I can purchase a high speed plan or an extender (m
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user_x9p1f8 Can you please send me a ModMail (https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name along with your full service address so that I can assist you further?
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Internet slows to a crawl from 11:30pm till 3:30am
Hello all, I’ve been having this problem for a long time about the same time almost every night. Internet connection slows down to 2-3 mbps download but uploads are normal in the 40mbps. This happens almost every night for hours not no 5 minute thing. I do not have a Xfinity gateway but my own all i
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