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Customer Experience Escalation - Xfinity

I am writing to formally document a series of significant customer experience issues I have encountered with Xfinity. I am also requesting that this message be escalated to the appropriate executive customer relations team for review. As someone who works in the technology industry and operates in e

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Internet not working

Neighbor disconnected my internet cable from post. He says it is connected to his internet through a T-connection. I don’t know why it was done like that but he believes we are taking his internet. I’ve been without internet since yesterday.

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Thank you for the verification. Are you getting any type of error message signing in?

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Unable to Access Rewards Account

Hi guys, I’ve been a Diamond member for some time, but I haven't been able to log into the rewards portal for two months now. Please help. Thanks.

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Wonderful Customer Service

I would love to compliment the wonderful service I received from Sabrina M. She was both professional and personal in helping me get the best value plan for my needs and budget. Sabrina has a kind and warm heart that carries over in her approach with her customers. It was lovely having her as my rep

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Yes, I am trying to access rewards via https://www.xfinity.com/membership. 

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Unable to Access Rewards Account

Hi guys, I’ve been a Diamond member for some time, but I haven't been able to log into the rewards portal for two months now. Please help. Thanks.

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Movies! Channel

What had happened to Channel 221 Movies! I had it a couple of days ago and now it’s gone.

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Connecting 4k tv

I got a 4k tv, how do I connect it to the cable box?

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Can't get refund.

I returned a phone 5 months ago. It was in time to beat the 15 day time. I returned it to the store in Burlington wa. Apparently they were supposed to give me a receipt but didn't. Xfinity is no help at all. We have been going in circles ever since. How on earth do I ever get this settled?

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Need Proof of outage

I am 100% work from home and had an outage today. I did not receive any notification of the outage via text or email. I started my call to xfinity at 4:30 today, trying to receive help to get proof of the outage in the form of an email or a text and after 2 hours on the phone and 5 people later, I a

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damaged Xfinity (Comcast) street pedestal or utility box

damaged Xfinity (Comcast) street pedestal or utility box Meredith rd Forestdale, MA 02644

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Unable to Access Rewards Account

Hi guys, I’ve been a Diamond member for some time, but I haven't been able to log into the rewards portal for two months now. Please help. Thanks.

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2Gbps Plan Speed Problem

I'm having issue with limited download and upload speeds (same as previous when 1Gbps plan) after upgrading to the 2Gbps service. How to send a DM to customer support?

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I knew it. I sent the direct message and no reply. You guys are just hanging customer out to dry. Unless you can solve it today. Otherwise, I am canceling your service tomorrow without ever signing up again. I am sick and tired of getting unexpected

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Agent made unauthorized changes on my account and affected my bill and xfinity refused to put me back on my promotion plan

This is a very frustarting to deal with xfinity nowadays. I spent hours and not getting resolved. An agent made an unauthrozied changes on my account which basically removed my promoation plan and added additional $60 to my bill so it went up from $50 a month to $120 a month. When I called xfinity t

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Complaint about lack of contact methods

I'm writing to lodge a complaint about my experience dealing with Xfinity today. I received a scam email that appeared to be to the email I had registered with Xfinity from alerting me to a password change that I did not request. Naturally I was concerned and quickly changed the account details and

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Does it even ncessary at this point? After spending so many hours of my time without a single resolution. All i get is the agent pretending working and nothing happen. at this point, I am planning to cancel the service. I don't have the time and lose

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Agent made unauthorized changes on my account and affected my bill and xfinity refused to put me back on my promotion plan

This is a very frustarting to deal with xfinity nowadays. I spent hours and not getting resolved. An agent made an unauthrozied changes on my account which basically removed my promoation plan and added additional $60 to my bill so it went up from $50 a month to $120 a month. When I called xfinity t

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Certainly, I appreciate you providing those details and we can definitely take a look at the account to investigate this further. May I please ask that you send us a direct message with your full name and service address?   Make sure you are s

 to the conversation: 

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Agent made unauthorized changes on my account and affected my bill and xfinity refused to put me back on my promotion plan

This is a very frustarting to deal with xfinity nowadays. I spent hours and not getting resolved. An agent made an unauthrozied changes on my account which basically removed my promoation plan and added additional $60 to my bill so it went up from $50 a month to $120 a month. When I called xfinity t

Question

Wire_nerd21 Thank you for reaching out! Have you tried toggling off and on the access to third-party email programs option?   Turn your access to third-party email programs on or off in Xfinity Email  

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E-mail issues with Apple Mail on Macbook

I’m trying to help my wife with a recent issue with e-mail on her MacBook. For context, her MacBook is a 2019 model running MacOS Sonoma 14.8.4 and her Apple Mail app is version 16.0. She has a Comcast e-mail account. We recently did some updates on her machine, and since then, she receives her inco

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That is the biggest problem. There was no propose plan change is sent to my for review at all until I received an email. I wasn't even calling to change the plan. I didn't accept any new plan. Your agent made changes without my authroization. The fol

 to the conversation: 

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Agent made unauthorized changes on my account and affected my bill and xfinity refused to put me back on my promotion plan

This is a very frustarting to deal with xfinity nowadays. I spent hours and not getting resolved. An agent made an unauthrozied changes on my account which basically removed my promoation plan and added additional $60 to my bill so it went up from $50 a month to $120 a month. When I called xfinity t

Question

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