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jr205 Hi there! Thanks for using our Forums and our team is here happy to help. Do you still need assistance with the modem and getting your device connected? If so we are here to help.
ioT device connection requiring 2.4 Ghz
I purchased a Feit Electric Smart Water Sensor that requires a 2.4 Ghz Wi-Fi network. We have an Xfinity Technicolor XB8 Gateway at home. I cannot get the sensor to connect to WiFi. Is there an extender available that can be configured to only extend the 2.4 Ghz band so that I can get the sensor to
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Digital Navigators
I am the representative payee for my adult sister. I recently read that Xfinity has a team of digital navigators who provide training to help people use their mobile devices correctly. My sister, who lives in Madison Heights, Virginia, needs help learning how to use her Chromebook and the Xfinity Mo
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Customer Service
@user_5501260 Unfortunately, it did not work for me, either. Tried multiple browsers after clearing cache.
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
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Hey there, @user_nr1fas! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand wanting to ensure the account if fully closed as the household needs change. I would be more than happy to look into
I’d like to cancel my service and get refunded for my last month
Hello! I was charged for services this month that I no longer need, I was hoping to cancel my internet service immediately and get refunded for the month of October.
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@JusBleezy40 Our apologies for all the inconvenience this has caused you. Our engineers are working to provide a permanent resolution for the membership website. We appreciate your patience.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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@user_sntggq yes, exactly 💯
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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@user_5501260 this sadly didn't work for me. That's more help though than what we have been getting from Xfinity though
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
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@user_amqyeo nope. I already tried on multiple devices, browsers. Same error. It's on xfinities end and they need to fix it. I did get a reply from xfinity stating they are aware of it and engineers are looking into it
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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user_154207 Hello there! Welcome to Xfinity Forums. I can see not wanting ads, I do that for one of mine as well. To be honest, I would recommend reaching out to Yahoo! to see what the ad fee options are. Here is a link to get you started. &nb
yahoo email
I know you keep the comcast.net email but why does Yahoo mail have advertising? My wife did it and it's loaded with ads. Can the ads be stopped? I just got notice about my email program ending and don't want all the ads.
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I completely understand your concern. Our teams remain focused on getting it resolved as quickly as possible, and we'll share any updates if that changes. Thank you for your patience.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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@user_ovd78y Frontline representatives used to have the ability to set and modify those billing features but are not handled through the Xfinity Assistant. If your account does not currently qualify for a payment arrangement, you may be able to set u
CUSTOMER SERVICE NOT HONORING PAYMENT ARRANGEMENT
I reached out to customer service on October 2nd after I paid a past due balance of 162.89 I had another balance of 1162.89 I'm on a medical leave from work the rep I spoke with told me I get charged 25 every time an automatic payment declines so I asked to set payment arrangement the app wasn't all
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@user_ltgvxx @XfinityBradM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Upload speeds far below expected
I subscribe to Xfinity's 2 Gbps internet service in Baltimore, Maryland. My network equipment supports multi-gigabit throughput, including a DOCSIS 3.1 modem with a 2.5 GbE connection, a Unifi UDM7 router, and a wired 2.5 GbE client connection. Despite this, my measured download speeds consistently
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I am still having this same issue today :( This started to happen since last week.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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user_0jqigf Hi Matt. Thank you for reaching out to my team here for help with having the pedestal removed or changed to a flush mount box. I would be happy to help out and submit the ask our local technicians to see if we have any options. &nbs
Request to remove pedestal or relocate into a flush ground box
Hello, I own a home in Minnetonka, MN with a Comcast cable pedestal in the front lawn, about 15 feet from the curb next to the driveway. It gets in the way of mowing and yard maintenance and spoils the look of the front yard. I'd like Comcast to either: 1. Remove the pedestal if it no longer serves
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Hello @user_rwpv3b have you tried a service refresh using the Xfinity Assistant? This does tend to resolve the issue. You will want to make sure you follow the prompt pertaining to the Xfinity Stream app. https://www.xfinity.com/xfinityassistant
Xfinity Stream app not working.
My xfinity stream app has stopped loading both dvr recordings and live tv on both my Kindle Fire tablet and my Samsung android tablet. I have forced stopped, cleared cache, deleted and reinstalled app, but nothing has changed. This has been since the evening of Saturday, October 17, 2026.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I’d like to cancel my service and get refunded for my last month
Hello! I was charged for services this month that I no longer need, I was hoping to cancel my internet service immediately and get refunded for the month of October.
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gman7201, we are aware this is a known issue, and our engineers are working to find a solution. We appreciate your patience.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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I also am not able to get to member benefits
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a
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Internet down
No service at my home for TV or my internet....been a couple of hours and I need someone to tell me what's going on
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