Xfinity Community Forum

Customer Loyalty/Retention Dept.

How do I get in contact with the retention dept or make arrangments to cancel my account? Today after hours in chat with agents trying to get the best deal possible on my existing account. For whatever reason their chat was glitching and kept disconnecting and reconnecting to a new agent. I ended up

Question

•

Customer Service

10

1

0

U

Wrong box

Ordered a replacement box last week, the xg1v4-a. It was not functioning. Spoke with phone rep who sent replacement for it but received a xg2v2-p. This is not the box I needed.

Question

•

X1

8

0

Okay, thank you for that information. We can look further into that if you can send us that direct message.

XfinityJohnG

replied

12 hours ago

to the conversation:

0

Replacing a watch should not take 3 days and multiple repeat customer service contacts

Back in the day I could swap my sim card into a new device and have the replacement working without issue. But I had a bad apple watch. I have now spent 3 hours on my 3rd call and my apple watch does not work. In the first call I was told it was 'something in our system is wrong' - the tech escalate

Question

Accepted Solution

Hey there, user_3jofji! Thanks for reaching out to our XFINITY Community forum this marvelous Monday. I understand how vital it is for your monthly rate to fit within your financial budget. You have reached the right place for assistance! Please send

XfinityNatalie

commented

12 hours ago

to the conversation:

0

U

Promotional deals for long term customers?

Is there any option for long term customers to get the promotional deals offered to new customers? My promotional deal has expired a while ago and shopping around, the promo deals are competitive with Verizon and local Fiber, but my current price is way too high. There is one small discount availabl

Question

user_308a22, I totally understand your frustrations. Comcast isn't looking for all of that information. I wouldn't be able to discuss those matters publicly. We would need to look into your account. However, you are able to check your billing stateme

XfinityQue

replied

13 hours ago

to the conversation:

0

U

I changed to bank account auto payment but did not get $10 per month discount.

Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to

Question

Hello @user_vhnd3x. Thank you for reaching out on our Community Forum. This is happening because your Xfinity email is set up to sync notes. You will want to follow these steps: Open Settings: Tap the Settings app icon on your iPad. Find Accounts:&n

XfinityAbby

commented

13 hours ago

to the conversation:

0

U

iPad Notes App Issue with Comcast Notes

I have two different iPads and two different iPhones. This issue only occurs with one of the iPads, an iPad Air 5. When I open the Notes app on that iPad, it always opens to the "All Comcast" page even though iCloud is the default location and an iCloud note was the last note used. My have verified

Question

Hey @user_f24vuw. We would be more than happy to help look into your concern regarding the Xfinity Mobile billing. Here on our social media platforms, we have limited to no access to make changes on Xfinity Mobile accounts. What specific charge are y

XfinityDemitrius

commented

13 hours ago

to the conversation:

0

3

U

Manual cancellation of a charge

This will be my 6th attempt to have a charge removed from my current mobile bill

Question

Hi @Abyssal, thank you for taking the time to share your recent experience with us. You have come to the right place for help, we have many brains here to help when issues like this come along. I must let you know that there are plenty things that co

XfinityJustinM

commented

13 hours ago

to the conversation:

0

A

Live Chat Agent not connecting

Everytime I ask to speak to a live agent about my wifi box being broken, It is getting hung when I click internet on the AI support. This internet is atrocious and overpriced to be dealing with this. I'm trying to get a new modem because mine is not working...

Question

Last week my network went from 1.2 gig down to 0.1 meg. After trying everything, I reluctantly called Comcast support. First thing they said was "I can't see your modem from my end". This seemed ridiculous, since I was able to use the internet, albei

plumld

commented

13 hours ago

to the conversation:

0

1

Power & SNR Min Max Values for Cable Modem ODFM Channels

https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0 With reference to the troubleshooting post above, I'm trying to figure out some issues with my Netgear CM3000. It's been fine since last May (5/25), with my 1.3 Gbps plan. In the trouble

Question

U

Manual cancellation of a charge

This will be my 6th attempt to have a charge removed from my current mobile bill

Question

•

Billing

13

1

0

U

Fix for Website Bank Information

Hello, Are you working on a fix so that anyone going through the website is not prompted for a Plaid account?

Question

•

Customer Service

10

1

0

U

Accepted Solution

Promotional deals for long term customers?

Is there any option for long term customers to get the promotional deals offered to new customers? My promotional deal has expired a while ago and shopping around, the promo deals are competitive with Verizon and local Fiber, but my current price is way too high. There is one small discount availabl

Question

•

Billing

8

1

0

I am still unsure as to set up. Apple mail for my MAC. I watched the video for setting up Apple mail for the MAC and it clearly states that you should select Yahoo for the provider. Yet there are several agents in this thread that say you shou

tbill1

replied

13 hours ago

to the conversation:

0

U

Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

Question

Hi there, @user_confused2000 I'm sorry for the trouble you are experiencing try to show the paused device that you have. Since it's been a few days since you last posted, were you able to get assistance with the paused device?-Richard

XfinityRichard

commented

13 hours ago

to the conversation:

0

U

Unpause device

I have gone to every section within the app and there is not section that shows the paused device that I have. I have gone to the Wi-Fi tab and the devices not connected and it is not visible. Please help.

Question

U

@user_m7oa8g Well, that explains why my bill went up today. Geeze, I'd like to find an alternative for internet... I notice no one from xfinity is joining this conversation.

user_308a22

replied

13 hours ago

to the conversation:

0

U

I changed to bank account auto payment but did not get $10 per month discount.

Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to

Question

Hello, ParkRanger96! We appreciate you bringing your Peacock error issue to our attention. I know how important it is to not miss out on your favorite shows and movies! Rest assured, you have reached the right team to assist you. I noticed you have s

XfinityNatalie

commented

13 hours ago

to the conversation:

0

P

Xfinity account is already linked to another Peacock account

I keep having this message pop up when I am trying to activate my peacock account. I just moved so it’s frustrating to lose access to something included in my plan I pay for every month.

Question

I can definitely understand why you are upset @eddyjohn55 and where your frustrations are coming from. We want to make sure that you are getting billed correctly and are happy to review those charges. Let's take a closer look so we can review the not

XfinityAlyssaA

replied

13 hours ago

to the conversation:

0

Service?

Simple question. Does Comcast/Xfinity actually provide any actual customer service or just promises, promises?

Question

I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. They will be able to poll the modem and confirm the provisioning.

EG

commented

13 hours ago

to the conversation:

0

Power & SNR Min Max Values for Cable Modem ODFM Channels

https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0 With reference to the troubleshooting post above, I'm trying to figure out some issues with my Netgear CM3000. It's been fine since last May (5/25), with my 1.3 Gbps plan. In the trouble

Question

The cooling fan is malfunctioning or the blades are loaded with dust. It's quite a common problem here. You could try blowing it out with some canned air. If that doesn't work, there is no fix other than to get it swapped out for another by them. Tak

EG

commented

13 hours ago

to the conversation:

0

U

Motum fan is very loud and constantly running

I have a new motum and the fan is constantly running. Our previous motum (same type) did not do this. It is on a table in a well ventilated area. I tried ro reach out to Xfinity to see if there is an issue with my device but the AI chat box has no idea what I am talking about. Super frustrating that

Question

U

New update regarding this Newsmax debacle. I just had the nicest technician come out as scheduled. He checked all the outside lines. All GOOD. All in the green. This is an APP issue. To recap... Newsmax does not work on

user_leeik2

commented

13 hours ago

to the conversation:

1

U

Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

Question