Xfinity Community Forum

Hey there, @user_woz1so, thanks for reaching out through Xfinity Forums regarding your doorbell order. We would be happy to help you with the order. Are you still having issues, or was someone in contact with you?

XfinityJeniece

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15 hours ago

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Wrong Device sent

9:40 AM (5 minutes ago) I am writing to formally express my frustration and disappointment with the handling of my recent device order and the complete lack of resolution since. On December 13th, I placed an in-store order for an iPhone 17. I was informed at the time that the device was not in stock

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Hey there user_69tgp8 👋 I appreciate you bringing your question to our community, and glad to hear you've qualified for that extra Disney+, Hulu bundle! Whenever you sign up for or redeem that benefit specifically, you should receive instructions vi

XfinitySeth

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15 hours ago

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How do I activate Hulu/Disney

How do we activate Hulu/Disney plus 3 month free trial we got with the pad we got?

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user_unxsoq Thank you for the update. If you are the OP of the post, it looks like you may be using a different Xfinity ID. You may want to log back into the other one to mark the post with the accepted solution.

XfinityAmandaB

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15 hours ago

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Unable to register Samsung Galaxy ZFold7 IMEI

Hello, I have an unlocked Samsung Fold that will not register on your network. IMEI [Edited: "Personal Information"]. It says incompatible with network and customer service on the phone and at store was not helpful. I have wasted a bunch of time on this phone, it needs escalation to Executive Care t

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I tried to watch the Mariners game today but channel 1261 says that the next game I can watch is Saturday. They are playing as I type this... The email which says the Mariners games are included in my subscription and to go to channel 1261 says I can

MyAccountXZ

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15 hours ago

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how watch mariners basrball

How do I watch Mariners Baseball in 2026

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Hi there, @user_kjg4xz! You are at the right place for further assistance. We can de-provision all the devices signed into Xfinity Stream under your account. You would need to log back into any devices you still want to watch with. Please send me a

XfinityRay

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15 hours ago

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Xfinity Stream

I need to log out of a Roku I no longer have access to

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How do I activate Hulu/Disney

How do we activate Hulu/Disney plus 3 month free trial we got with the pad we got?

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Customer Service

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Hello @user_rjv1rr thank you for reaching out on our community forum! I would love to help you with this. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat ico

XfinityAbby

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16 hours ago

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Cancel internet

Hi there, we are moving and need to cancel our service [Edited: "Personal Information"]

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user_akash - Thank you for reaching out to us here for help. You've reached the right place. Let's take a closer look and get to the bottom of this. Please send us a message. To do so, click on the chat icon located at the top right of this forum's p

XfinityThomasA

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16 hours ago

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Missing BYOD Promotion Gift Card - Since Activati

Message: "I am writing to resolve a missing promotional gift card for a Bring Your Own Device (BYOD) line I activated more than 6 months ago. I have met all eligibility requirements: I ported my number from Tello mobile. I have maintained the line in good standing for over 90 days. I have not d

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Thank you for letting us know @user_y27ben, our back end team is working on getting this working as quickly as possible. I would say continue to try to activate over the next week and if you are still having the same issue please reach out by creatin

XfinityAbby

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16 hours ago

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Failed Disney+ StreamSaver bundle activatio

I need help activating Disney+ and Hulu through my Stream Saver bundle. ESPN and Netflix activated correctly, but the Disney+/Hulu activation link keeps looping me to a non‑functional “Activate Disney+” page. It does nothing when I click it. Ive tried through the app, the website, and the activation

Question

@user_55wd5j, thanks for reaching out on our Xfinity Community Forums page. Sorry to see you'll be canceling your service, but I'd like to do everything I can to help. Please send a direct message including your full name and service address, and we

XfinityAbel

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16 hours ago

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Cancel Service

I want to cancel my services with Xfinity

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Yes, activation link does not work. I click on the purple “activate” and nothing happens. No redirection to a new page, nothing.

user_y27ben

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16 hours ago

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Failed Disney+ StreamSaver bundle activatio

I need help activating Disney+ and Hulu through my Stream Saver bundle. ESPN and Netflix activated correctly, but the Disney+/Hulu activation link keeps looping me to a non‑functional “Activate Disney+” page. It does nothing when I click it. Ive tried through the app, the website, and the activation

Question

Greetings, gallegos_eliza! We appreciate you posting on our XFINITY Community forum. I understand how important it is to ensure you receive your virtual gift card as expected. By chance, have you been able to enter your account information here at ou

XfinityNatalie

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16 hours ago

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Gift card Rebate

I was promised a 200$ virtual gift card when i signed up in December. i have not received it and no one in the customers service department seems to help in issuing it. I have called at least 4 times.

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I'm having the same issue. There is no option to activate it with AppleTV. I have tried all the steps above and going to link doesn't give you anymore information.

user_eparw8

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16 hours ago

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apple tv subscription not activating

The same problem I see hundreds of other people having. I signed up for the bundle and was able to activate peacock, Netflix, Hulu, Disney - all with no problem. When I first tried to activate Apple TV we had an account/subscription. That account subscription is now ended - yet when I click on the a

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Hello @user_y27ben Our back end team is still working on this, Have you recently tried to activate again?

XfinityAbby

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16 hours ago

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Failed Disney+ StreamSaver bundle activatio

I need help activating Disney+ and Hulu through my Stream Saver bundle. ESPN and Netflix activated correctly, but the Disney+/Hulu activation link keeps looping me to a non‑functional “Activate Disney+” page. It does nothing when I click it. Ive tried through the app, the website, and the activation

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We want to thank you for reaching out to our Xfinity Forums site for support with your concern. We are glad we were able to resolve your issue and get you a new card issued! Never hesitate to create another public post for any of your future account

XfinityJeniece

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17 hours ago

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I forgot to claim my prepaid card

I forgot to claim my prepaid card just tried to redeem with code and it says it expired plz help

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TBS is down on Xfinity

TBS is down on my TV. Recycled system as suggested from Xfinity Help Page. No good. No Picture or Sound. All Pixelated. Missing Michigan/Alabama Basketball Game. Can't find any7 way on the support page to report outage.

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Channels and Programming

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Hello @Marlow1814 and thank you for posting on our Xfinity Community forums! While I'm not personally a Braves fan myself... I did want to let you know that the Braves made a decision to take their programing to their own BravesVision channel for the

XfinityCliff

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17 hours ago

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Atlanta Braves!!

Is xfinity going to strike a deal with the Atlanta Braves or not?? Tick tok!!

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Hello @Wanderson18 are you still having your DVR issues with your equipment?

XfinityDuron

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17 hours ago

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Paramount Plus on demand episodes keep freezing

For the past few weeks, I’ve started running into an issue where an episode from a tv series I’m watching through will stop playing and after freezing/“buffering” for a while pop up an error message, preventing me from watching the episode, which in turn halts my ability to watch the season through.

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Is there any update on a solution?? No one is helping me either.

user_y27ben

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17 hours ago

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Failed Disney+ StreamSaver bundle activatio

I need help activating Disney+ and Hulu through my Stream Saver bundle. ESPN and Netflix activated correctly, but the Disney+/Hulu activation link keeps looping me to a non‑functional “Activate Disney+” page. It does nothing when I click it. Ive tried through the app, the website, and the activation

Question

adihash We can definitely help you find a new internet promotion today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if

XfinityShawn

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17 hours ago

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Internet bill went up.

My Internet bill went up. Are there any new promotions to lower my bill or should I switch Internet provider?

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