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Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
Question
Why am I supposed to turn in gateway equipment
Xfinity is telling me to returnmy gateway equipment otherwise I'll be charged
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Billing
I've been waiting for Comcast and the Wild to make a deal assuming that somewhere in the $350/mo my Comcast service will include it. If Comcast will not offer Wild+, I'll accept Comcast's suggestion here to "review" my Comcast plan (I'm called "Diam
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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I have a past due balance though
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
Question
So you're saying as long as i schedule the payment. My service will not be disconnected? Is that what you are telling me?
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
Question
Unable to verify identity
when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot that doesn't have a prompt that covers identify verification issues. I tried calling the assistance phone number but I
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Sign-In and Account Management
You can pay it when you are ready. If you want to wait for a final bill, as long as you do not have a past due balance, you should be fine.
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
Question
Internet underground cable locating and marking before excavation work
Current customer and I need the Xfinity internet underground lines marked on my property. I will be having ground excavation work performed in proximity to main junction box and want to be sure crews know were buried lines are located. The main line for my street and direct connection line to my hom
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Your Home Network
My service is going to be cancelled soon all i wanted to know if it was possible for me to just pay in exactly a week from now? If i cant then fine.
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
Question
Hello user_qufd6b, thank you for your post here in our Xfinity Community forum. I am happy to assist you, without giving any personal information, can you describe the billing question you have?
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
Question
Get $10 to use on your next coffee order - Xfinity Rewards
I received my gift card fine. I manage my parents account since they are elderly and not very technical. I went to redeem theirs on the reward site. Everything was going fine. However, when I submitted it from the xfinity side, everything went okay. However, the email link that goes from Fandango gi
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Your Home Network
Hello user_3ae9pe thanks so much for taking the time out of your day and reaching out to us here on our Xfinity Forums regarding your service appointment scheduling. I can fully understand how being out of service for a full week is frustrating, and
Help
I’ve been without WiFi for over a week or more now I’ve been waiting for a appointment but everything is a week out I had one set for yesterday and the tech lied and said that they came by and nobody was home when I’ve been here all day but never actually showed up so they rescheduled for today well
Question
Hello, and thanks for joining us here on the community forums, user_tcmway! I'm truly sorry to hear that you've run into so many issues trying to start services with us. Our team would be more than happy to look into the situation to see how we can h
Escalation and unprofessionalism
I need help with an unresolved installation issue and would like this escalated to the appropriate Xfinity Support team. I had a confirmed WiFi installation scheduled for October 6, 2026, which was canceled by Xfinity. I did not cancel this appointment and was not notified that outside-line work was
Question
Thanks for sharing the detailed readings here on our Xfinity Community forums @user_mp555d!While the downstream levels are running somewhat high, they're still within the documented operating range. The upstream levels are also elevated and worth tak
Signal levels out of spec on SB8200 — need line check
My customer-owned Arris SB8200 shows signal levels outside DOCSIS spec, as of Oct 7, 2026: Downstream power: +9.4 to +12.7 dBmV. 31 of 32 channels are above +10 dBmV. Upstream power: 51 to 53 dBmV on all 4 channels. Uncorrectable errors: tens of thousands per downstream channel. SNR: 42 dB or better
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Good day user_9t6b6t, and thanks for connecting with us in our community! I hope your travels overseas are going well, and can certainly understand the situation if you won't be back for a while. We infinitely appreciate any amount of time you spent
Cancelleation of Xfinity Mobile permanently
Hi. I am not in the US now and do not plan to return back un the near future. Need assistance with cancelling my Xfinity monile permanently. I have not been able to connect with Customer Service through phone as the AI assistant wont let me through even after entering valid phone number.
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Ok so can i get help or not?
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
Question
Bees in Comcast pedestal
Hello, bees have made a hive in the Comcast pedestal. This is Comcast property. This is a health and safety issue. Please remove the bees asap.
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Customer Service
user_nivd9r My team would be able to assist you with your account cancelation today as it will require us to obtain your information over DM. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil an
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Request to Cancel Xfinity Internet Service
Hello, I would like assistance with permanently canceling my Xfinity Internet service, effective as soon as possible. I switched to another Internet service provider about a month ago, so I no longer need Xfinity Internet and would like to cancel it entirely. I prefer to complete this process online
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