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Assistance with cable box set up
I am attempting to set up my new cable box and wireless gateway. I totally understand the procedure for the spitter and the two coax cables. Here is where my problem is. I am replacing an archaic cable box. The coax cable plugged directly into the cable box. The HDMI cable connected to the cable box
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Customer Service
Xfinity damaged my sprinkler system.
Xfinity accessed my yard to set up a neighbor’s service. They damaged my sprinkler system. I need it repaired immediately!
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Xfinity Compliments
Call center frustration
I simply cannot deal with the overseas call center anymore. They have "resolved" my issues and reconnected me twice. Twice I was told tgat the balance was taken care of, we didn't have to pay any more. I've spent hours on the phone with these guys, bring told 1 thing, and then another. Offers made b
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Your Home Network
Disney plus and Hulu bundle
Hello, i recently switched to the new bundle plan and im even paying the extra $7 for the premium services and i have not been able to activate my new services. I’ve tried customer service number I’ve tried IT and I even went in store and the person who helped me literally said “i don’t what to tell
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Customer Service
@XfinityAirelle I am logged in, and in direct messaging, the "compose" button is greyed out and i get red circle / slash icon and can not create a direct message. My concern with the cabling, and unlikely to be the issue, is that it is not all RG
Frequent Latency spikes / and loss of internet / looking for next steps
Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from
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... if i need to activate it on the app ... That's not a thing. Wall mounted Ethernet jacks don't need to be "activated", they just need to be wired and connected correctly. If you don't know how to check that, you need to get help from someone who
ethernet port
I'm using the xf1 gateway modem and there is an ethernet port in my basement that will not work with anything I tried connecting it to my pc, but nothing would happen not even a light I don't know if i need to activate it on the app or if you guys need to activate it.
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Hello @user_ibuzgm Thank you for taking the time to reach out to us here on Forums. I want to look into this for you Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, cli
Iwatch $300 Credit Promised. Still waiting.
Provided Xfinity actual written transcript of representative’s verbal assurance of CREDIT!! Never received. Still waiting.
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Hello @user_nywrfn and thank you for posting your concern on our Xfinity Community forums regarding this programming issue. As you infer in your message, the programming for ABC is currently not available as our agreement with the network has expired
Refund
I want to know when credit will be applied to all the accounts that are paying for ABC?!!’
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Mariners
does my cable subscription include Mariners channel 1261?
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Channels and Programming
Good evening user_542941. You have reached the right team, and I will be happy to assist with your request. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the
Xfinity’s illegal cancellation policy in California
I am a California resident and moving. As such, I will need to cancel my service with xfinity next month. Per California law, Xfinity is required to provide me with an option to click to cancel online From what I can tell from this forum and the website, Xfinity is currently regularly violating this
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Refund
I want to know when credit will be applied to all the accounts that are paying for ABC?!!’
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Customer Service
Xfinity’s illegal cancellation policy in California
I am a California resident and moving. As such, I will need to cancel my service with xfinity next month. Per California law, Xfinity is required to provide me with an option to click to cancel online From what I can tell from this forum and the website, Xfinity is currently regularly violating this
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Customer Service
Good afternoon vkelly2286. I would be more than happy to look into your concern for you, and to assist further. I do see you have already sent us a direct message. We can continue there.
Billing
Subject: Dispute: Charges for Unactivated Service at Previous Address (Moved Feb 2025) Message: Hello, I am reaching out to request assistance with a significant billing error regarding a move that occurred in February 2025. I notified Xfinity of my move at that time, but it appears the old account
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Good afternoon user_1c4kft. I would be more than happy to take a look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon lo
I am angry
Over the past hour, our service has been cutting off and back on. It hasn’t been doing it all day. I am getting very ticked off at this service. I guess Xfinity don’t care about their customers.
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IMEI checker returning false even with compatible device.
I need help with activating a device using my included year of data, it says the device is not compatible, but your website sells the same device and is officially stated as being compatible the device is a Motorola G and is carrier unlocked.
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Devices
H b o max is no longer showing up on my xfinity channels
I can no longer get HBO Max. When I try to get on h b o max, it wants me to sign into my provider.And then nothing happens.
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Xfinity Stream App
Billing
Subject: Dispute: Charges for Unactivated Service at Previous Address (Moved Feb 2025) Message: Hello, I am reaching out to request assistance with a significant billing error regarding a move that occurred in February 2025. I notified Xfinity of my move at that time, but it appears the old account
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Billing
Hello user_2867bi thanks so much for taking the time and sharing your experience here on our Xfinity Forums! We'd love to help resolve this issue fully for you so you don't get calls anymore. Please send a direct message by clicking the chat
Complete Recovery Corporation Email
I recently canceled my service over the phone and the customer service representative asked if I'd be returning a flex TV box I had several years ago. I explained that I have lost the box and he said no problem and that he'd remove it from my account then proceeded to cancel my service. Now I am rec
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Hey there user_aeeyor, we appreciate you joining us here in the community forums! I know firsthand that it's never a good time when a new piece of equipment isn't working. Our team is here to help! Can you tell us what kind of equipment is having iss
XfinitySean
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15 hours ago
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Need help getting new box to work
Replaced old box with new one and can’t get it to work
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