Xfinity Community Forum

Ok, so what needs to happen to resolve the issue? So far it's fine on my iPad. It is also fine on the same computer when using webmail or Mozilla's Thunderbird client. So the issue is something with how Outlook is trying to collect email, or some pr

MrJoeHandyman

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7 hours ago

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Outlook keeps asking for password.

Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe

Question

@user_74m3w6 We appreciate you reaching out to us over our Community Forums! I'm sorry to hear your first scheduled appointment was not completed as expected. Has your location ever had Comcast services before, or is it newly constructed?

XfinityMartyR

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7 hours ago

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Service Appointment Canceled and Misleading Texts

Had tech service appointment window of 3 PM to 5 PM this past Monday. Got a text right at 5 PM saying a tech was here and get ready to greet them. No call, no knock at the door. 10 minutes later get a text cancelling saying sorry we missed you. I took off work and sat around for hours waiting. Did n

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I just spent 5 hours doing chats, just today. I get about 40 minutes in and they cut me off and make me start over. This is out of the scope of what they have access to, considering I have done the same troubleshooting steps for 3 weeks (about 8 time

user_smuhof

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8 hours ago

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K

Xfinity Stream app not showing LiveTV channels, only TV GO channels

**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a

Question

@user_00vtc6 This is a great question! You can update your payment method by logging into our free Xfinity App. Under bill settings is where you will be able to change your payment method. I have a link with those steps https://www.xfinity.com/suppor

XfinityKei

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8 hours ago

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payment method

How do I update my payment method?

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A

DM sent. But if you're unable to get someone here by Friday to bury it, I'm doing it myself.

alanjames1775

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8 hours ago

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A

Burying internet line

I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE

Question

user_xhn30e Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i

XfinityTommy

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8 hours ago

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Refund for TV service charges after xfinity rep told me it was cancelled

Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for

Question

jazr013, Hi there! Thanks for letting us know what’s been happening. As a customer myself, I know how important those notifications are. Let’s run through a few things to help get them working again: Make sure the notification rules are

XfinityGabriel

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8 hours ago

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

Question

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Service Appointment Canceled and Misleading Texts

Had tech service appointment window of 3 PM to 5 PM this past Monday. Got a text right at 5 PM saying a tech was here and get ready to greet them. No call, no knock at the door. 10 minutes later get a text cancelling saying sorry we missed you. I took off work and sat around for hours waiting. Did n

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Customer Service

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Hi there and welcome to comcast @user_tq3v44. Thank you so much for reaching out to us regarding your account equipment concerns. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full nam

XfinityRoberto

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8 hours ago

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Xfinity equipment

I have one router and 2 TVs. I’m paying for more. I don’t have the equipment anymore. It’s been 7 years. I’m sure they’ve been paid off by now.

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Do you have customer service records of me calling Xfinity customer service?

user_xhn30e

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8 hours ago

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U

Refund for TV service charges after xfinity rep told me it was cancelled

Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for

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It was a long time ago. I'm not sure if/when/how an approval confirmation was sent to me. I just know the customer service rep assured me that this change would be made.

user_xhn30e

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8 hours ago

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Refund for TV service charges after xfinity rep told me it was cancelled

Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for

Question

user_xhn30e Always a pleasure to help! I actually curious to find out if at the time of the request, were you sent the approval via text or email to modify the service?

XfinityTommy

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8 hours ago

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Refund for TV service charges after xfinity rep told me it was cancelled

Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for

Question

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Hi Tommy, thanks for replying. I could not find a confirmation of the service change

user_xhn30e

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8 hours ago

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U

Refund for TV service charges after xfinity rep told me it was cancelled

Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for

Question

user_xhn30e Good morning! Appreciate you taking the time to get us in the loop on this situation. Did you get the email or text confirmation of the approval to remove the TV and change the service platform at the time of the request?

XfinityTommy

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8 hours ago

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Refund for TV service charges after xfinity rep told me it was cancelled

Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for

Question

U

Refund for TV service charges after xfinity rep told me it was cancelled

Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for

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Billing

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@user_xdubd7 Thank you for making us aware you're noticing issues with the battery life on this particular sensor. We can look into troubleshooting this device before you commit to purchasing a new one if you'd like. Have you tried resetting the door

XfinityRaul

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8 hours ago

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door sensor

We have 4 door sensors and one of the doors sensors requires a new battery every 3 months while the other last for years. Can we replace this door sensor?

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Also, I did my best to associate this forum login with my account, but it looks like it’s using a different email than my Comcast email. I can provide all my account details if needed.

Jonpf2

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8 hours ago

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Associate my SSID with your account

Can you manually verify my in-home network SSID is registered on my account? Using Xfinity as my Internet provider and their router that provides Wi-Fi, an Amazon fire stick, and the Xfinity stream app, I am not able to use many channels because I get the error “out of Home: unknown SSID”. All of th

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If this dispute is not resolved by late July, I will be switching from Xfinity to someone that provides NFL Network, and RedZone

user_pnmiti

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8 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

J

Associate my SSID with your account

Can you manually verify my in-home network SSID is registered on my account? Using Xfinity as my Internet provider and their router that provides Wi-Fi, an Amazon fire stick, and the Xfinity stream app, I am not able to use many channels because I get the error “out of Home: unknown SSID”. All of th

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Your Home Network

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

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payment method

How do I update my payment method?

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