Xfinity Community Forum

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I’m not using an X one box, it’s the smaller cable box that I have had since April. Perhaps I should switch it out and get another cable box.

user_e1y8ki

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12 hours ago

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NESN New England sports network

Every time I go to watch/use the NESN Channel to watch a Live game. Messaging comes up, “ Sorry, We are having trouble connecting” How do you fix this?

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user_d51j17 My team can look into your billing concerns today as it will require us to do so through DM. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the&n

XfinityShawn

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12 hours ago

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Expired Refund Card Replacement

Hi, I received a refund card from Xfinity for an overpayment on my bill. The refund card has expired. I have been attempting to replace the card form months, but the xfinityrefunds.com webpage is always displaying a maintenance screen, and the phone number only tells me that the card is expired, and

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user_7tkgdb thank you for using the Xfinity Community Forums page to reach out regarding your email concerns. We can definitely assist you with this issue and getting your password updated. Please send us a direct message with your full name and com

XfinityMarcus

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12 hours ago

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i changed my the password on my account and now i can't get emails

I had to change my password in order to view my xfinity bill. Now my email is asking for the IMAP account password. It will not take the password just created. I have logged into my account online so I know the password is correct. What can I do now?

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Hey there user_yp9zm2 it will show the sport and the game that are currently playing.

XfinityJon

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12 hours ago

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Sport Zone app doesn't have ncaawb

When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.

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user_pfjogn thank you for using the Xfinity Community Forums page to reach out today. I understand that there was some equipment left outside your residence that we need to address. Please send us a direct message with your full name and complete se

XfinityMarcus

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12 hours ago

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Tech left testing equipment outside

A technician left what looks like testing equipment with coaxial cables outside our apt back door. Address [Edited: Customer Information]

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Thanks for replying, Jeff. I figured that was the case, but wanted to communicate my dissatisfaction to Xfinity's developers. I find it very said that developers, even when they have a good and functional product, can't leave well enough alone, but a

user_6vxddu

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12 hours ago

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New Annoying Categorized 'Saved: For You" Listing: How do I get the old uncategorized version back?

Starting today, Xfinity's "Saved: For You" listing comes categorized, with 'Recently Watched' at the top, followed by 'Recordings Still Waiting for You', then 'TV Recordings', 'Movies Recordings', 'Kid's Recordings', 'News Recordings', etc.. This is particularly compared to the previous version that

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No, I did not make any changes of which I’m aware.

user_9e6en7

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12 hours ago

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Billing date

My billing date was always at the end of the month. This month (November) it’s the 10th. Just wondered why.

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Hello yes it’s for the iPhone. Duo

user_mmeb6p

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12 hours ago

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Need Info on my order

ORDER # [Edited: "Personal Information”October 22, 2026 ease need to know what’s the shipping date

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XfinityThomasA directed me to use DM for this case. During the last week in July a new cable was laid across my yard. I have called at least 8 times between September 1st and now to request that it be buried. Each time I call, the rep makes a

user_jajntq

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12 hours ago

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Exposed cable

Trying to contact someone about burying cable

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Thank you for your reply, @hoytwma2 I completely understand your point, particularly after relying on your comcast.net email for the past 20 years. Your feedback about the transition and Yahoo Mail Plus is understandable. At this time, though, b

XfinityRichard

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12 hours ago

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Yahoo mail transition compensation

after being duped into moving to Yahoo, I find their (yahoo) basic mail program, not only rife with ads and other nonsense etc., but for outlook and gmail to interface I must 'upgrade' to yahooplus for 5 bucks a month. Is comcast going to compensate me for this extra unknown surprise expense.

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XfinityThomasA directed me to use DM for this case. During the last week in July a new cable was laid across my yard. I have called at least 8 times between September 1st and now to request that it be buried. Each time I call, the rep makes a

user_jajntq

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13 hours ago

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Exposed cable

Trying to contact someone about burying cable

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Hey there @user_87b32d, could you clarify if you are looking for general, household-wide filtering, or if you are specifically looking to restrict content within the Xfinity Stream app? While we can manage settings within our own Xfinity apps, we don

XfinityQuemekia

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13 hours ago

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Blocking

Is there a way to block adult content/ porn from our internet?

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XfinityThomasA directed me to use DM for this case. During the last week in July a new cable was laid across my yard. I have called at least 8 times between September 1st and now to request that it be buried. Each time I call, the rep makes a

user_jajntq

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13 hours ago

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Exposed cable

Trying to contact someone about burying cable

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Exposed cable

Trying to contact someone about burying cable

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Your Home Network

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Sports App and top 25 display missing

Why did you stop displaying the top 25 ranking for college teams? That was very useful

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Channels and Programming

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But it is 'related to your services'!!! Dont you see? 20 years ago when I partnered with comcast for various services, email was one of them. It worked flawlessly until just a few months ago, we (me a customer) was told email was being transitioned t

hoytwma2

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13 hours ago

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Yahoo mail transition compensation

after being duped into moving to Yahoo, I find their (yahoo) basic mail program, not only rife with ads and other nonsense etc., but for outlook and gmail to interface I must 'upgrade' to yahooplus for 5 bucks a month. Is comcast going to compensate me for this extra unknown surprise expense.

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Redeemed movie not showing up

I redeemed The Lord of the Rings on Thursday and it's not showing up. It shows it under redeemed rewards.

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Customer Service

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Need to remove some services and just keep high speed wifi

Looking to remove home phone, security, and cable from services and just keep wifi. I see lots of ways to add services on the website but not to remove them. Thanks.

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Customer Service

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I can certainly understand that. I will be happy to look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top

XfinityJon

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13 hours ago

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Can’t access member benefits

Hi. I am another diamond member that gets Sorry, you’re not eligible to redeem benefits This has been happening for two weeks now and nothing seems to get it to work. What is Xfinity doing to help us all out here? Thank you.

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user_1jvcnk thank you for using the Xfinity Community Forums page to reach out regarding your concerns with service pricing. I want to take a look at this on our end to see what exactly is causing the miscommunication. Please send us a direct messag

XfinityMarcus

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13 hours ago

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Bait and lies!

I was lied to and baited to sign up for a certain price. I have it all recorded ! And then when my bill isn't correct I questioned why a supervisor got me to sign up for a certain price! I was told " it doesn't matter what was told to me! It matter I should have read what I signed!!! I have all the

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