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Hello, I have not received any tracking information for the equipment.
Modem missing
Good morning , I never received my modem and I requested for internet to start on April 1. I believe on my plan I am renting the modem.
Question
If you would like further assistance @123Bill321, please do not hesitate to reply to our last direct message. We are always happy to help.
Ongoing connection issues
TV, internet, wireless, etc all services. This saga started back in mid February when YOU emailed ME that "we're having some problems ...". Then I get I get almost everyday follow-ups "you're all set" and "we need to make some more critical repairs". Over a month with no reliable service! This is to
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Connectivity Quality Confirmation
I am getting what IT calls jitters in my wifi connection. Please confirm my connection quality.
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Your Home Network
@user_c1xy1l Check your email for activation instructions or visit xfinity.com/yoursubscriptions and log in with your Primary Xfinity ID and password.
Apple TV unable to Sign On
I can't sign onto Apple TV on my X1 DVR box. The box is compatible. I am able to see the sign on area in the top left-hand corner of the screen. When I try to sign on the message says "Something went wrong. There was a problem connecting. Try again." I click try again many times and still cannot sig
Question
As you can see, this is a community wide problem and apparently Xfinity is either unwilling or unable to devote the resources to fix it. Granted transient issues can be challenging but signal recorders are pretty standard equipment these days. At lea
Ongoing connection issues
TV, internet, wireless, etc all services. This saga started back in mid February when YOU emailed ME that "we're having some problems ...". Then I get I get almost everyday follow-ups "you're all set" and "we need to make some more critical repairs". Over a month with no reliable service! This is to
Question
dial tone
I have no dial tone...just a fast busy signal. What is wrong?
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Home Phone Service & Equipment
@user_zk44htThank you for sharing your recent experience with us and allowing our team the opportunity to set things straight. The autopay/paperless billing discount is applied automatically by an automated process within 45 days of the system recogn
Formal Complaint for being lied to more than once
In early March, I decided to change my payment method from ACH to credit card. I had no idea that a $10 discount would be removed by doing so. There was no alert or anything notifying me of this. So when I got my bill I was surprised it was $10 more. So I got on chat and after having a terrible time
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@user_64fi0m I couldn't either until I posted here in the Customer Service forum and got invited to a DM chat. It cleared up (i.e., got activated) during the chat, and although I didn't get a good explanation, it's fixed.
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
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Formal Complaint for being lied to more than once
In early March, I decided to change my payment method from ACH to credit card. I had no idea that a $10 discount would be removed by doing so. There was no alert or anything notifying me of this. So when I got my bill I was surprised it was $10 more. So I got on chat and after having a terrible time
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Billing
Yes, I have the same question in Seattle for the Mariners. 1261 is the assigned channel, but it isn't yet working.
Not getting channel 1261 for Nationals broadcasts on my TiVo—is this new channel an IPTV channel?
I live in Washington DC, and tried to tune into channel 1261 to see the Washington Nationals without success. I have a TiVo with a cablecard. Can someone from Comcast tell me whether this new channel is an IPTV channel, and therefore will not be available to watch on my TiVo? Or is this an issue tha
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@user_o34atn I had a very similar experience on 3/3/26. I had two calls with Customer Service because I knew my one year contract was ending soon. The agent confirmed the price would be going up, and I asked how I could keep it the same price. I spo
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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Accepted Solution
Hey there, @jzh21588, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with making changes to your services to better meet your lifestyle. If you can please send us a Direct Message with your full n
I want to cancel my TV and keep my internet plan
I want to cancel my TV and keep my internet plan
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Can a XG1v4 still be ordered?
I recently changed tv/internet packages and the online ordering decided to send me new 4K boxes, It sent me 2 Xi6s. So I returned them and kept my old equipment. I have my own modem and wifi, and I know for a fact my router isn't new enough to handle IPTV, as its only ac (wifi 5) I don't want to buy
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X1
Accepted Solution
I want to cancel my TV and keep my internet plan
I want to cancel my TV and keep my internet plan
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Customer Service
Hello @user_0w6ras thank you for reaching out on our community forum! I would be happy to assist you with your cancellation. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on
I want to cancel my internet
I need to cancel my internet, mobile phone line and tablet line. There is ZERO service where I live and the phone and tablet are basically useless.
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Hey @user_5p03e5, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your experience and feedback regarding the Xfinity Membership Benefit for the Xfinity Mobile Smartwatch. We recommend revie
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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user_w5mho8 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Have you reviewed any of the troubleshooting tips outlined in our Xfinity Community Forums article
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Connectivity Quality Confirmation
I am getting what IT calls jitters in my wifi connection. Please confirm my connection quality.
Question