Xfinity Community Forum

Thank you for reaching out to our team here. Is that modem on the https://www.xfinity.com/support/internet/customerowned list that is compatible with the next generation speeds?

XfinityJohnG

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3 hours ago

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Gigabit x2 plan - Motorola MB8611 Docsis 3.1

Hi all, I have the Gigabit x2 plan, yet when I bring up my account, it states I have download speeds up to 1.3 gbps. I have a Motorola MB8611 modem. Is this modem capping my speed? The modem is supposed to be able to handle speeds up to 2.5 gbps. I am wondering if this modem is not allowing me to re

Question

Amazon Firestick HD audio problems with LG TV

When using Xfinity Streaming app on a Firestick HD (new version) connected to a LG TV the audio will stop completely while the video portion continues. This happens when switching between a show and a commercial or back to the show from a commercial. The audio will start again if I press pause and t

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Non-X1 Service

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Yes, I have gotten the same error message when trying to activate Netflix on multiple devices (phone, ipad, computer, etc.). The message is "Sorry, we are unable to complete this action now. Please try again later". I just tried again with a private

user_tg7sau

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4 hours ago

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Unable to activate Netflix, technical issue needing Xfinity side support

I purchased a streaming package two weeks ago that includes Netflix. I have been able to activate and sign in to each streaming account (except Netflix) using the links provided by Xfinity. When I try to activate Netflix, I get the same error message that "this task can not be completed at this time

Question

user_tg7sau Thank you for reaching out! Do you get the same error message when trying to activate Netflix on multiple devices, or is the message different? Also, have you tried the activation process using a private browser, or incognito window?

XfinityMartyR

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4 hours ago

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Unable to activate Netflix, technical issue needing Xfinity side support

I purchased a streaming package two weeks ago that includes Netflix. I have been able to activate and sign in to each streaming account (except Netflix) using the links provided by Xfinity. When I try to activate Netflix, I get the same error message that "this task can not be completed at this time

Question

Community Best Answer

@eddied00 Thank you for reaching out, What a great question! if your address has not been registered, yet it wouldn't be possible to provide service to the address because we wouldn't be able to locate it. Have you checked our site to see if w

XfinityKam

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4 hours ago

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New construction home

We recently moved into our new construction home and it isn’t registered with usps yet- we are still in the process of them adding it. I start work again this week and work from home and need WiFi asap, is there a way to still get it without the address being registered yet?

Question

rswab10 I appreciate you explaining that for me! In this case, we will need help from our Customer Security Assurance team. You can fill out an online form and find their contact information to call them here: https://spa.xfinity.com/contact-us. Plea

XfinityEmilyB

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4 hours ago

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Locked out of Email

Locked out of a legacy comcast.net email (created as a child, service under my parents who no longer have Xfinity). Password reset requires home WiFi which I don't have. Need help from the CSA team.

Question

user_e1bbss Thank you for the additional information! It sounds like the activation process may not have been completed. Please review the following article that will take you through the steps. Disney+, Hulu Bundle activation

XfinityMartyR

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4 hours ago

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Disney+

I can’t download my Disney account

Question

Hello, @user_xe9uqr offers and deals are always market specific, but we always have introductory offers and discounts for current customers. Since your $70 promotion is expiring let's take a closer look at your account and see what we have! P

XfinityJosephA

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4 hours ago

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Outrageous bill increase

My 600 Mbps internet is set to go from $70 per month to $115.28 next month. Meanwhile, Xfinity is offering new customers 500 Mbps service for $60 per month guaranteed for 5 years! Why does Xfinity prioritize new customers over long-time current customers? Time to look for a new internet provider.

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Gigabit x2 plan - Motorola MB8611 Docsis 3.1

Hi all, I have the Gigabit x2 plan, yet when I bring up my account, it states I have download speeds up to 1.3 gbps. I have a Motorola MB8611 modem. Is this modem capping my speed? The modem is supposed to be able to handle speeds up to 2.5 gbps. I am wondering if this modem is not allowing me to re

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Customer Service

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Unable to activate Netflix, technical issue needing Xfinity side support

I purchased a streaming package two weeks ago that includes Netflix. I have been able to activate and sign in to each streaming account (except Netflix) using the links provided by Xfinity. When I try to activate Netflix, I get the same error message that "this task can not be completed at this time

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Customer Service

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Need to re set my password

Kennedy2026

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4 hours ago

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comcast.net email

want to log into my comcast.net email

Question

Greetings, @user_0c58b6! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this activation issue, and I want to ensure you’re able to get in touch wit

XfinityJamesC

commented

4 hours ago

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SOS

My iPhone eSIM shows Xfinity.activation completed email received, but the phone still shows SOS.

Question

Good afternoon MrWeebles. I absolutely understand the importance of being able to access your email. You have reached the right team, and I will be happy to look into this further. Have you attempted to check your mail directly through the Xfinity we

XfinityJon

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4 hours ago

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Email not working

I use Outlook on my laptop and phone. Earlier today I started getting a popup asking for my username and password. Entered that info and it wouldn't connect. I'm completely without email and can't get a human being on the phone at Xfinity.

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I was logged in two days ago but now it is asking for my password and I don't remember it. However, when I go to reset it says I need to be on the home internet which no longer exists.

rswab10

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4 hours ago

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Locked out of Email

Locked out of a legacy comcast.net email (created as a child, service under my parents who no longer have Xfinity). Password reset requires home WiFi which I don't have. Need help from the CSA team.

Question

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Wifi VAP is set to down

I am getting this logs and my xfinity internet giving frequent disconnection to internet. I am wondering about what is the issue as two times technician came but issue still persist. Modem got changes cabling and joint tighten and there is no heating issue in modem but issue still persist.please hel

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Your Home Network

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user_70hlifThank you for letting us know. Have a good one!

XfinityAngie

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4 hours ago

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Unable to switch existing By the Gig line to Mobile Select

I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB. I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet. When I go to my Xfinity Mobile account, I only see optio

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The old one is incorrect but you have no forgot password to change it. So mine doesn’t work after a iPhone upgrade

user_ziurlg

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4 hours ago

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Email password change

How do I change my email password

Question

Hi there, @user_xmlx1j. Thanks for reaching out to us here on the Community Forum. As @Again mentioned, did you create a new Yahoo account or did you get invited to transfer your Comcast email over? Please let us know, so we can assist you appropriat

XfinityFrank

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4 hours ago

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Transfer to yahoo

I have a new Yahoo account, but my Comcast’s emails are not transferred.

Question

rswab10 Welcome to our community forum so we can help you gain access to your Email after Xfinity services were disconnected: https://www.xfinity.com/support/articles/using-email-only. When is the last time you were able to sign into your Email succe

XfinityEmilyB

commented

4 hours ago

to the conversation:

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Locked out of Email

Locked out of a legacy comcast.net email (created as a child, service under my parents who no longer have Xfinity). Password reset requires home WiFi which I don't have. Need help from the CSA team.

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Community Best Answer

New construction home

We recently moved into our new construction home and it isn’t registered with usps yet- we are still in the process of them adding it. I start work again this week and work from home and need WiFi asap, is there a way to still get it without the address being registered yet?

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Customer Service

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