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Internet fiber cut going to house around April 13/14th. cable wire Sticking out of ground. Called Xfinity on 4-14-26 to schedule tech and report cable cut April 15th, Tech  came and said cable was cut which I told customer service when setting

dodonald

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5 hours ago

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Internet down 2 weeks

Need to escalate since local calls and 2 techs visits have not resolved issue with line broken

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Hello @user_gt5iz6 Thanks for reaching out. Sorry to hear you are having issue paying the bill. We recommend clearing your cache and cookies or trying incognito to see if that clears the error.    You can also trying this site: https://www.

XfinityMatthew

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5 hours ago

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Access denied.

Trying to pay my bill. Tried safari, Brave, and Chrime browsers and all 3 get this. Also tried safari on my iPhone. Same error. Access Denied You don't have permission to access "http://www.xfinity.com/?" on this server. Reference #18.923ed717.1777650992.1a41db6f https://errors.edgesuite.net/18.923e

Question

@user_qhuumj Have you attempted to cancel the subscription through the subscription manager once you've logged in with your Xfinity ID?

XfinityBradM

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5 hours ago

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Cancel peacock

My cc is being charged for Peacock. It says i need to cancel through xfinity

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Yes im a customer. There are broken boxes with exposed wires all up and down the street and adjacent streets. The xfinity assistant is a bot that isn’t helpful to be honest

user_wx9w8a

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5 hours ago

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Exposed wires

I live at [Edited: "Personal Information"]. There are exposed wires all over the neighborhood from broken xfinity pedestal boxes. Can someone please fix them?

Question

Thank you for taking the time to share your feedback, we always want you to have the best experiences with us! Thank you for choosing Xfinity!

XfinityMonica

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5 hours ago

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Excellent Customer Service

I want to let his supervisor(s) know that today I received probably the best customer service I have ever had in ANY venue. I phoned Xfinity this morning and got Sonny. He was so helpful and understanding. I am 87 years old and not particularly computer savvy, but he was patient with me, and explain

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U
Access denied.

Trying to pay my bill. Tried safari, Brave, and Chrime browsers and all 3 get this. Also tried safari on my iPhone. Same error. Access Denied You don't have permission to access "http://www.xfinity.com/?" on this server. Reference #18.923ed717.1777650992.1a41db6f https://errors.edgesuite.net/18.923e

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Customer Service

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Reporting a broken pedestal box/junction box

The pedestal box/junction outside of my apartment complex is broken/open, and coaxial cables have been pulled out of the box. Trying to report this so that a technician can come out to repair.

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Customer Service

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Hello, @user_wx9w8a! Thank you for taking the time to report these exposed wires over the Xfinity Community Forum. That is definitely something we'd like to help address for you. To clarify, are you currently an Xfinity customer? Also, are you report

XfinitySara

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5 hours ago

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Exposed wires

I live at [Edited: "Personal Information"]. There are exposed wires all over the neighborhood from broken xfinity pedestal boxes. Can someone please fix them?

Question

Thekid29, Thank you for reaching out to Xfinity Support. You can print your billing statements by accessing your Xfinity account online. You will need to sign in and navigate to the billing statement history section. Once there, you can click on any

XfinityAngie

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5 hours ago

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billing

I need to print my billing statement. Where can I find this?

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Greetings @user_pygzj4, thanks for visiting our community forums support page. I do want to let you know that this is a known issue that our engineers are working with paramount to resolve. We'll monitor this for you and circle back to this thread as

XfinityJustinM

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5 hours ago

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Paramount app freeze

We use our Paramount app often. The past few months we have had extreme issues with freezing, and eventually being booted off completely. what is the problem????

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Exposed wires

I live at [Edited: "Personal Information"]. There are exposed wires all over the neighborhood from broken xfinity pedestal boxes. Can someone please fix them?

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Customer Service

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I agree. There should be a rebate for every day NFL network is not being shown. We pay big money for NFL network and red zone. (Yes, I know red zone only on Sunday's during the season)

user_cac9fc

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5 hours ago

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Im paying for NFL network why is it gone?

I should get some sort of refund on my enormous bill if NFL network is gone

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Good Morning, @user_mn2gng! Thank you so much for taking the time to reach out to us here on Xfinity Forums! Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. Th

XfinityAdrienne

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5 hours ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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U

I am having the same issue. I can login safari with no issues. When I try to login into my mail app with my account, my login gets blocked. I ensured third party login was enabled

user_me3idn

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5 hours ago

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enable a disabled email account

enable a disabled email account

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billing

I need to print my billing statement. Where can I find this?

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Billing

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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Customer Service

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Downed wire

I live at [Edited: "Personal Information"] . I have a telephone pole next to my driveway. Tuesday morning as we backed out, we noticed some wire coiled on the ground. Someone told me it was old cable wire… flat, black with an orange covering that is falling off. It does not appear to be hot. I thoug

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Customer Service

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Paramount app freeze

We use our Paramount app often. The past few months we have had extreme issues with freezing, and eventually being booted off completely. what is the problem????

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Xfinity Stream Website

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user_govz10 I’m sorry for the added trouble of sending us a direct message. If you visit https://forums.xfinity.com/ at the top right there should be an option to sign in, if you are not already signed in to your profile.   From there

XfinityPaula

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5 hours ago

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No extension WiFi Seasonal Convenience Plan

This suggested URL link, via Xfinity and Google, has no reference to extending a valid Seasonal Convenience Plan? https://www.xfinity.com/seasonal Very perplexed! There are no tags for this situation!

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user_ihtsu0 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concern

XfinityMartyR

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5 hours ago

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A real person to talk too

I have an issue with my billing and I have questions about returning the phone

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