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Two accounts. Same address
I live in an apt behind the owner. He has an account with Xfinity and I would like to have my own since I work from home. I tried hooking my own modem/router, and it cut theirs off. Tell me if I can have my own account at the same address. Zip code is 08009
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Getting Started
TCL Google tv
Xfinity stream app won't cast to a TCL Google TV. The Roku Xfinity app won't work either
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Xfinity Stream Website
unable to access local channels on Roku
hello. I am unable to get my local channels on the Roku app. I can get the Go channels, but not local. I am connected to my xfinity wifi.
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Xfinity Stream Website
unable to access local channels via App
hello. I am unable to get my local channels on the Roku app. I can get the TVGo channels, but not local. I am connected to my xfinity wifi and this works sometimes, but is very inconsistent. BTW -your "assistant" is totally worthless and I am questioning why I am using your service.....
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Xfinity Stream Website
Hi @user_2nw8wr thank you for visiting Xfinity Forums for help with your refund. Was this due to an overpayment or recent plan change? If so, then that will stay in your account as a credit to your next statement. If you recently disconnected your a
refund due
Account [Edit: Personal Information] I am due a refund of $61.14. I would like that to be refunded to the account on file OR a paper check. I do not want a prepaid card of any kind. Please reply to this email with what is going to be sent. Thank you. [Edit: Personal Information]
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user_umdsv2 Thanks for reaching out to us for assistance today with your install and equipment concern. A normal install appointment would mean the tech brings the equipment needed, but I'm happy to confirm the order is in correctly to make sure you
No tracking confirmation
Hello, over a week ago I signed up for Xfinity and was supposed to be sent equipment to set up the internet. However, I never got a confirmation email with tracking information. I have an installation appointment scheduled for 2/2/2026 but no equipment for them to install. Please provide assistance
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Accepted Solution
Hi there, @user_bnafrr ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that there were extra services added that you did not want. Please be assured you
I want to cancel the add ons
I feel like I got taken advantage of in the store. All I want is internet and now my bill suddenly went up $70. I’ve NEVER used xfi complete or the voice. I ONLY asked for internet. I will not continue to pay for add ons or I will switch providers
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Accepted Solution
I want to cancel the add ons
I feel like I got taken advantage of in the store. All I want is internet and now my bill suddenly went up $70. I’ve NEVER used xfi complete or the voice. I ONLY asked for internet. I will not continue to pay for add ons or I will switch providers
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Billing
Two Paramount+'s ?
I have Paramount + on my regular Xfinity bill for $12.99/month. We get some shows and movies on it but could never get Paramount+ series Landman and Tulsi King. Out of frustration I went to ParamountPlus.com and signed up there for $12.99/month on my Amex card. So now I have two Paramount+'s. OK. Bu
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On Demand
Third day asking for help!
This is my third day in this forum asking for help. None of the agents did not resolve my bill issue. They all disappeared and pretended nothing happen. You know I just witnessed a horrible customer service from Xfinity and this could convince me to change an another provider service.
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Billing
Good luck, their website and app are a mess. Sometimes you just go in circles with everything requiring another sign in. Make sure you choose the plan you actually want, after you choose you will no longer see promotional pricing and will be s
Switching from streaming to cable package
I have been trying for 2 days to get info I needed in order to select the correct bundle plan. I agreed to a streaming plan last night and realized that it would not deliver local stations. Today I have been failing to get assistance in changing my bundle to cable.
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No tracking confirmation
Hello, over a week ago I signed up for Xfinity and was supposed to be sent equipment to set up the internet. However, I never got a confirmation email with tracking information. I have an installation appointment scheduled for 2/2/2026 but no equipment for them to install. Please provide assistance
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Customer Service
refund due
Account [Edit: Personal Information] I am due a refund of $61.14. I would like that to be refunded to the account on file OR a paper check. I do not want a prepaid card of any kind. Please reply to this email with what is going to be sent. Thank you. [Edit: Personal Information]
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Billing
user_bmj5sq Thank you for the feedback and sharing your experience. In the future should you need help please first start with creating your own public post that way the correct ticket is created and you will be following our community guidelines. Th
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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user_a50nnd Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
DVR vs. cloud recordings
The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my
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Xfinity has been charging me for my account for a camera service that I do not have. I just so happen to look at my account last night and I saw a fee for a 24/7 camera service and an installment charge back in 2024. I got on the phone and called an
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Good morning @user_m9ovtj, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with your billing, but you have come to the right place for assistance with this issue. The
unlimited service charged for extra use
I signed up for 2 years contract on February 03, 2025, for $63.00 per month unlimited data and surprised I received charges for the las 3 months with the total amount of $212.00 and the extra charges are for extra use of internet, I never have signed for limited service and anyways nothing have chan
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Derek_e50107 Thanks for reaching back out to us here, I am showing we already have an active DM conversation with you, I will reply there.
XfinityBrianH
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Third day asking for help!
This is my third day in this forum asking for help. None of the agents did not resolve my bill issue. They all disappeared and pretended nothing happen. You know I just witnessed a horrible customer service from Xfinity and this could convince me to change an another provider service.
Question