Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (437.9K)
I only have the issue when I am at home on my Xfinity Wi-Fi. I can have uninterrupted voice conversations on my cell away from home.
My cell drops calls and has voice gaps at home on Wi-Fi
My voice conversations on my cell at home is a constant frustrating battle of gaps in voice (can you hear me repeatedly used), dropped calls, and calls sometimes not ringing thru, and when the call is dropped I have learned the only way to get my call ability back is to restart my phone. My cell pho
Question
Accepted Solution
login failure
This just happened. All attempts to access my email or log in to any xfinity site using the Firefox browser (v. 147.0.3 (64-bit)) have failed. I get an "enter user name" box and then the message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Refer
Question
•
@user_tmlt25 Thank you for working with our teams! I wanted to share here what worked for you and I appreciate you taking the time to try this out. You were able to connect an Ethernet cable directly to the soundbar and the sub was finally ab
Apartment Provided Internet (FIber) with Ruckus Access Point and Sonos Sub4
Hello, I just moved into an apartment that provides internet access via a wireless Ruckus Access Point. It is ceiling mounted. I have a Sonos Ultra Arc Soundbar and Sonis Sub4 woofer. The Soundbar works fine, however when I try to add Sub to the sound bar (Sonos Arc) it will not work. I did some goo
Question
Xfinity Support has been zero help with this despite my spending five hours chatting with them.
File a complaint with Xfinity
For the past 2 weeks my internet service has randomly gone out for hours at a time with no explanation. I check the outage map and Xfinity falsely tells me "everything looks good!" even though 100 outages have been reported in my neighborhood. I know this issue is not on my end. I do not need someon
Question
Hello user_nkdbec We would be happy to assist you. Could you please elaborate more on the specific issue you are needing help with?
I need to dm with a rep
Can't resolve issues with reps feom app, they're only pushing services I don't want.
Question
I need to dm with a rep
Can't resolve issues with reps feom app, they're only pushing services I don't want.
Question
•
Customer Service
Thank you for reaching out to our team here. I will be happy to look at any options we have on your account and service. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private mes
Price outrageous
I ask for discount over a yr ago and lost a lot of my legacy perks your service continues to rise in cost with zero upon zero value added i am tire of trying to talk to someone who doesn’t get it
Question
During the first half of February 2026 I have had the same low download speeds with Xfinity, reliably under 100 MBPS (with a plan that promises at least 400 Mbps) and as low a 6 Mbps in recent days. I called Xfinity repeatedly and told them that base
Internet is soooooo slow
I absolutely hate xfinity. I've had nothing but trouble with both cable TV and internet ever since I started. I'm getting download speeds of 4 mega bits per second 😡They have come out and rewired at least 19 times, and have replaced the cable boxes and modem more times than I can count. I can't wai
Question
AMC keeps going to Spanish
I just watched the Green Mile in English,now all the movies after that...are in spanish! Commericals and subtitles are in English! Why is this happening? I want English ONLY please
Question
•
Customer Service
Price outrageous
I ask for discount over a yr ago and lost a lot of my legacy perks your service continues to rise in cost with zero upon zero value added i am tire of trying to talk to someone who doesn’t get it
Question
•
Customer Service
user_g3teqd thanks for using the Xfinity Community Forums page to reach out. I am happy to check on your upcoming appointment to ensure that you will have service full activated. Please send over a direct message with your full name and complete serv
I need full installation at my appointment tomarrow
I have a new customer appointment set for tomarrow. The house has no prior internet access. I will need a full set up.
Question
I too had the runaround from Xfinity for three days over this Apple Watch SCAM Promotion. On Feb 11, I spent over an hour “chatting” with Agent Eamon[apparently an Xfinity Sales agent]. Asked how this promotion worked. He explained that I
Apple Watch Reward (Scam)
I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”
Question
user_otnun3 Thanks for creating a post. Do you have similar issues when you are not connected to your WiFi network? Do similar drops in quality happen when using cellular signal, or connected to another WiFi network?
My cell drops calls and has voice gaps at home on Wi-Fi
My voice conversations on my cell at home is a constant frustrating battle of gaps in voice (can you hear me repeatedly used), dropped calls, and calls sometimes not ringing thru, and when the call is dropped I have learned the only way to get my call ability back is to restart my phone. My cell pho
Question
user_nkspv0 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Xfinity Line Dangerously Low
Xfinity line has dropped on my property. Needs to be restored to correct level. Gas trucks and dump trucks are going to knock it down.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
13 hours ago
to the conversation:
0
0
chat
i need some help my bill and adding internet and a land line
Question