Xfinity Community Forum

user_612gt2, Thank you for reaching out to Xfinity Support! I know that the weather has affected a lot of customers over the past few days. I can assure you that our technicians are working as quickly as they can to get service restored. You can chec

XfinityAngie

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7 hours ago

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Internet outages

I need my internet restored ASAP so my son can work from home. Its been down since the 26th due to snow storm. AI keeps hanging up on me when I call 800-934-6489. No way to get a live person on the phone. I will be canceling my service and switching to AT&T fiber if I cannot get my service restored

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

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Internet outages

I need my internet restored ASAP so my son can work from home. Its been down since the 26th due to snow storm. AI keeps hanging up on me when I call 800-934-6489. No way to get a live person on the phone. I will be canceling my service and switching to AT&T fiber if I cannot get my service restored

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Unable to get credit updated

I recently signed up for xfinity mobile, but my credit had a freeze on it. I am now unable to get any promotional offers to buy new devices. I've lifted the freeze but can't seem to get Xfinity to update or re-run the credit check - please help.

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Customer Service

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@user_nrb8so Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how frustrating any length interruption is. When bad weather hits it can cause trees to take out power lines, or damage ca

XfinityBillie

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7 hours ago

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WiFi outage in Antioch TN

Can someone give me an update on when WiFi will be restored in Antioch TN it has been 4 days now and I have been having to work from my mobile hotspot. The only update I can get from the app or when I call is “as soon as possible” I need more than that, is someone working to get it fixed??

Question

@XfinityOrlandoM Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?...

EG

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7 hours ago

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Internet Dropping Constantly

I switched to Xfinity because I moved into their service area in November 2025. All was well and good for about a month until my wifi started going out at least once a day. I replaced the coax cable to see of that would help (I was using a generic brand one) and my wifi stopped dropping for about tw

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Internet outages

I need my internet restored ASAP so my son can work from home. Its been down since the 26th due to snow storm. AI keeps hanging up on me when I call 800-934-6489. No way to get a live person on the phone. I will be canceling my service and switching to AT&T fiber if I cannot get my service restored

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Customer Service

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Anything??? No response yet on the Xfinity support direct message…..

user_16c470

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7 hours ago

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Service out since yesterday with no eta

effecting 100-500 in my area since about 11pm yesterday- going on 12+ hours with no estimation on when it might be fixed- last update stated 230am we should be working yet my area still isn’t working and now the website has no eta at all. Can I get an update!!! [Edited: "Personal Information"]

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

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WiFi outage in Antioch TN

Can someone give me an update on when WiFi will be restored in Antioch TN it has been 4 days now and I have been having to work from my mobile hotspot. The only update I can get from the app or when I call is “as soon as possible” I need more than that, is someone working to get it fixed??

Question

Hey there, @user_mzos7l. Thank you for creating this post regarding the changes you're looking to make. I'm sorry to hear about the trouble you've had accomplishing a disconnect request, and I'd love to further assist you :) Could you please send our

XfinitySara

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7 hours ago

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cancel my service

Xfiniity assistant is not very useful. Keeps looping around with the same options. Please make it easier to submit a request (even if it is answered offline). The bot is just a waste of time. Please cancel my xfinity services starting 2/4/26. I have another service.

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@opaltides Thanks for reaching out to us, we do apologize for any inconvenience you're having with your services. Please go ahead and send us a direct message including your first and last name and complete service address. Here's the d

XfinityOrlandoM

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7 hours ago

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Internet Dropping Constantly

I switched to Xfinity because I moved into their service area in November 2025. All was well and good for about a month until my wifi started going out at least once a day. I replaced the coax cable to see of that would help (I was using a generic brand one) and my wifi stopped dropping for about tw

Question

@user_f6rvv8 Were you able to find any info at that site or in the app ?

EG

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7 hours ago

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No service

We had bad weather in Winder Ga. At this moment we have no Wi-Fi

Question

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

commented

8 hours ago

to the conversation:

0

O

Internet Dropping Constantly

I switched to Xfinity because I moved into their service area in November 2025. All was well and good for about a month until my wifi started going out at least once a day. I replaced the coax cable to see of that would help (I was using a generic brand one) and my wifi stopped dropping for about tw

Question

@user_h7nyke Thanks for reaching out to us we do apologize for any inconvenience you're having, have you checked the Xfinity app to see if they're still doing work in your area?

XfinityOrlandoM

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8 hours ago

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Slow service and extreme packet loss since "work to enhance the network in your neighborhood"

Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u

Question

Hi there, @user_b64rvm. That is totally fine and up to you. You can find directions on how to make one time payments right here!

XfinityFrank

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8 hours ago

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How to pay with my checking account

AUTOMATIC BILL PAY WITH CHECKING ACCOUNT

Question

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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8 hours ago

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Micro outages

I have been experiencing repeated micro outages for about a year now. It took a while to diagnose this as the problem but now it is very apparent it is the issue (in the past I thought it was my VPN to work but in fact it is the micro outage that disrupts the VPN connection). I cannot get through on

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Ok just sent the message to Xfinity Support

user_16c470

commented

8 hours ago

to the conversation:

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Service out since yesterday with no eta

effecting 100-500 in my area since about 11pm yesterday- going on 12+ hours with no estimation on when it might be fixed- last update stated 230am we should be working yet my area still isn’t working and now the website has no eta at all. Can I get an update!!! [Edited: "Personal Information"]

Question

@MDFinny Thank you for making us aware your internet service continues to get interrupted via Forums. I would be more than happy to look into this for you. Please send a direct message by clicking the chat icon in the upper right corner of the page,

XfinityRaul

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8 hours ago

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Xfinity Technician Issue

I switched to Astound last week to take advantage of their new promotion. Twice in a week and Xfinity tech has disconnected my outside box connection and switched it back to Xfinity. So I have no Internet. Do I call the police? Local news? Why is this happening? Can someone please contact me?

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@user_x8rs2a Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that you've had a less than stellar experience. Our team would love the opportunity to help you with any remaining account concerns, as

XfinityBillie

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8 hours ago

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Why are the reps for customer service allowed to lie to us about billing

I need to speak to someone about the misinformation, lies and false claims off help that four representees and thats just today. and many more continue to engage in. Then whenever they decide they just transfer you off with no warning explantion or nothing. I have the names and what one rep claims t

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

to the conversation:

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cancel my service

Xfiniity assistant is not very useful. Keeps looping around with the same options. Please make it easier to submit a request (even if it is answered offline). The bot is just a waste of time. Please cancel my xfinity services starting 2/4/26. I have another service.

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I don’t want XFinity to automatically deduct it from my account. I will facilitate the monthly payment.

user_b64rvm

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8 hours ago

to the conversation:

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How to pay with my checking account

AUTOMATIC BILL PAY WITH CHECKING ACCOUNT

Question