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@XfinitySean Is this something you can help me with also? I have had a ticket in at Peacock for 12 days and spent 1.5 hour on the phone this AM with Xfinity support with no resolution.
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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Billing issues
I paid my bill on the Xfinity app, but when I paid there was nothing due, but when I go to the regular screen of the billing, it was telling me I was still owing money and my service were suspended, but I got a confirmation number. What is going on with the app right now or what issues are going on
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Billing
@XfinityJeniece thanks for getting back. symmetric plans appear if I’m in the app and do Manage my Plan/Change Speed. somewhat confusingly, that page lists a symmetric 1g/1g as “my current” as well as the option to change to a 1g/1g plan. &n
Service speed availability
My service is currently 1g down/35m up. In the app, I now see plans which are 1g symmetric up/down. Does that mean it is available in my neighborhood, or just a tease? How can I find out for sure?
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Overhead Comcast line needs removed
Hello, I have an old rotten utility pole on a small easement. The pole used to feed power to my house and at one point it looks like Xfinity attached to it to feed the neighbors house. The pole is in bad shape and the utility company has approved me to take everything underground and remove the pole
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Customer Service
Thank you for posting on our community forums for assistance, user_f25uot. We can help with scheduling a professional installation for you. Could you please send our team a Direct Message with your name and service address? Our team can take a furthe
Technician
I don't have an outlet for the coax cord and I can't figure out how to get a hold of a technician to set it up
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Technician
I don't have an outlet for the coax cord and I can't figure out how to get a hold of a technician to set it up
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Customer Service
Hello @user_wrbdj3, and thank you for posting your concern on our Xfinity Community forums! You can review your redeemed benefits through the Xfinity app by signing in with the Primary Xfinity ID on the account and navigating to the Membership
Call of duty beta code disappeared
I redeemed the code, when I went to the website to reveal it closed out the screen and no longer shows the code. It’s not even in my active benefits or the closed.
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Greetings @user_337056! That situation sounds incredibly complicated, and it is clear why this has caused so much confusion. Residential and business accounts run on entirely different systems, which explains why the equipment failed to activate at y
Wrongful Charges on my account
I had a business address. I wanted Xfinity home internet, and have a business address for billing, and told the Xfinity store on Miller Rd in Flint Michigan that it was a business address. They said it was fine, gave me the system, and sent me on my way. The device could not be set up properly, and
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entire apt building experiences internet outage every day at 144pm for ~20minutes. comcast will not refer me to network support team
entire apt building experiences internet outage every day at 144pm for ~20minutes. comcast will not refer me to network support team senior technician has checked line from building to street. technician states that the problem is further upstream at the main tap. i cannot get xfinity support to esc
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Your Home Network
Hey there, @user_7s6rys, thanks for reaching out through Xfinity Forums. I would be happy to help with your internet connection. I understand how important it is to stay connected. I would be happy to take a look at your account. Can you please send
Servicio
Desde el sabado 22 de agosto no tengo conexión de Internet, he llamado a costumer service, cambie de equipo, me dan un appoinment para el miercoles para que manden un técnico, trabajo desde casa como se supone lo haga cuando me van a dejar 5 dias sin conexión.... pensaba que una compañía tan grande
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user_m4gw9n Welcome to our community forum! You've reached the perfect place to get help with your Xfinity internet connection. What is the make and model of your phone? What troubleshooting steps have you tried so far?
TV has Internet shows on my phone I'm connected and have service but when. I try using my phone won't work
Xfinity AI bot completely useless
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Call of duty beta code disappeared
I redeemed the code, when I went to the website to reveal it closed out the screen and no longer shows the code. It’s not even in my active benefits or the closed.
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Customer Service
user_3cba36, In the end, I'm glad everything is back to normal. Any other area of your account I can help with while I have you?
Quest tv
Quest tv programming is totally different than Xfinity tv guide. This happened suddenly last week.
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I understand your concerns @Naguero3 , and as someone who also works from home, I know how disruptive recurring connectivity issues can be. Since it's been a few days since your original post, I wanted to check in and see if you're still experiencing
WiFi goes out every day.
Hi, my WiFi goes out every single day. This has been happening for the last 3 weeks. I’ve restarted my modem many times, moved my WiFi-extender around, disconnected devices so my modem isn’t being overloaded. I can’t even reconnect my WiFi extender now. There has been a few outages in the neighborho
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Thank you for taking the time to share your experience here on our Xfinity Community forums! We hear your concerns, and it's clear that the interaction you described left you feeling unheard and disrespected. When there is confusion around pricing or
who to contact regarding poor customer service
Who do I contact regarding poor Customer service? I called regarding my bill with xfinity increasing. When I was on the phone with a representative named "Leigh" or "Lay" (unsure of spelling), he told me 3 different offers. 1 gig for $96/mo for 5 years, 1 gig for $70/mo for 1 year, or 500 mbps for $
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membership benefits
I don't understand why I am not eligible. I have xfinity internet and am the primary user. No help from the AI assistant
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Customer Service
@XfinityJustinC I already have a peacock account that I pay for monthly. However, I have never made it pass the activation process with Xfinity that would allow me to connect my current account. The option to activate my subscription is when I creat
Peacock activation
Peacock is listed as a redeemed benefit under the membership tab. When I follow the link to the Streamstore and follow the prompts to activate the Peacock subscription there is nothing listed there. The only thing that's listed is the option to link my Apple TV account.
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Good evening user_q11wkz. I can certainly look into this further for you. On your statement are you seeing an inactive or unreturned equipment charge? Or are you currently showing a Flex or Xumo box, with no additional charge?
4K cable converter
I have no idea what this is. I never saw it on any bulls before and did not receive it—I never had tv so I am uncertain where this magically manifested from. I cancelled service and was told I need to return this—but since I never had it, I can’t return it. Is anyone able to assist?
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We're sorry to see you go @user_ec9535! Moving multiple services at once is a complex process, and getting conflicting information from different companies only adds to the difficulty. If you're still experiencing issue 1 and 3, let us know. You reac
XfinityQuemekia
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Nightmare trying to transfer mobile phones from Xfinity to T-Mobile
I am in the process of un-bundling my packages - internet, land-line phone, mobile phones, television - that has been in the hands of Xfinity for 2 decades. They call me a Diamond member but I have been treated like [Edited: "Language"]. I started with transferring my mobile lines (2) and home inter
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