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They are not being sold out in sec. I was able to get the Amazon one after 20 minutes but it took that long to appear ( and not in the right section). Others are not appearing at all.
Rewards issue- rewards not showing
I am a platinum member and every week my rewards are not working. 2 weeks ago, I didnt get access to the Universal tickets even though I joined at 11am, I didnt get the gamestop $10 shown to me either. I also never see the Amazon one for more than 20 min each week, and when it does finally show it i
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Okay, now I have a CODA56 modem, and it is on Xfinity’s Next Generation Speed Tier list. It is still only getting 40 Mbps for my upload speed. Can you help me with my home internet speed?
Upload speed capped at 40 Mbps - Boot file (d11_m_b12_subnxmid_c01.cm) failing validation on Motorola B12
I'm writing about a persistent upload speed issue on my account that I believe is tied to a failed boot file delivery to my cable modem, not a signal/line issue. Background: Previous modem: Xfinity CGM4331COM (xFi Advanced Gateway/XB7). On my 300 Mbps plan, I consistently got 180 Mbps upload. After
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Hello there @user_uaiu2t, I hope you're having a great day. Are you still having issues with your internet speed?
HORRIBLE AI CHAT
The AI is horrible. Please use humans chat agents. Horrible experience this morning.
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Welcome to Xfinity and our Xfinity Forums community, @user_7l5ski. Sorry to hear about the trouble with your internet connection. You've reached the right place for help. Can you tell me if you've tried troubleshooting? Can you tell me if the
Internet outage
Recently got a plan with xfinity, using the xfinity gateway. The internet connection has been dropping a lot recently during the day going to the point where it shows connected but no wifi. Due to this I was curious on how I could schedule a appointment with a technician to come out and diagnose the
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Konkel2 Thank you for taking time out of your day to let us know how your experience was impacted when you lost the ability to set manual recordings. We are always working to improve our services and your feedback is valuable. We will be sure to pass
Can non longer set up manual recordings
This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any
Question
Okay, I have a CODA56 modem, and it is on Xfinity’s Next Generation Speed Tier, but I am still only seeing 40 Mbps upload speed. Can you help me fix this issue at my home?
Upload speed capped at 40 Mbps - Boot file (d11_m_b12_subnxmid_c01.cm) failing validation on Motorola B12
I'm writing about a persistent upload speed issue on my account that I believe is tied to a failed boot file delivery to my cable modem, not a signal/line issue. Background: Previous modem: Xfinity CGM4331COM (xFi Advanced Gateway/XB7). On my 300 Mbps plan, I consistently got 180 Mbps upload. After
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Charged Double
I was charged $110 on 9/4 even tho per my plan I should be charged $56/month as reflected in my August 8/4 bill
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Billing
user_8hszb1 With the NOW WiFi pass, you would be able to connect up to two devices at the same time with a single pass. Are you having trouble connecting to the pass at all?
Xfinity WiFi pass not working
I have a WiFi pass until September 17th but cannot log in on my computer and phone. I’m able to log in on the browser on my phone but am not able to through my settings or on my computer.
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It is so useless, the most useless service I have ever experienced. My internet speed is too slow, so I wanted technician to check the installation I did. AI never scheduled an appointment and it ran the most useless test and concluded there is
HORRIBLE AI CHAT
The AI is horrible. Please use humans chat agents. Horrible experience this morning.
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I received an email from Xfinity stating they received my cancellation request the 29th. It’s been close to 10 days and I’m still receiving emails saying to pay my bill For this month and next month when I cancelled my service last month.
Payment
I canceled my service on the 28th of last month and they still haven’t fully disconnected the service and are now adding a late fee to my account. When should I expect this to update ?
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Hi there, @user_jj64k9 We're here to help, please send us a DM with your full first and last name along with your full service address so I can assist you further.
Need a new main TV box.
After a storm, my main TV box stopped transmitting a picture to the TV. (It still partially works, as the other boxes receive a signal and we get TV on them.) This is the second time this has happened since we had service, and I know I just need to replace that box like I did the first time. The cha
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Very well put; thank you.
Can non longer set up manual recordings
This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any
Question
How do I opt out of "Your personalized WiFi summary" emails?
On 8/7 and 9/7 this year I received emails from Xfinity with the subject "Your personalized WiFi summary" This message does not contain transactional information or important notices about any of the services I pay for. It is therefore a promotional email, and per CAN-SPAM regulations must contain "
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Customer Service
Power not working
I came home from visiting my in-laws for Labor Day weekend, and I went to do my college homework, but I soon realized that I have a powered-off modem. I have tried my own troubleshooting with the modem; I have tried unplugging it and plugging it back in, but it still does not turn on. I tried checki
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Your Home Network
I sent a message, no one answered. I think i will be canceling my account.
How to contact corporate
How do I contact corporate? I do not want to speak with an automated voice. Supervisor hung up on me because of an Xfinity error and no one wants to help. I will be canceling my account with Xfinity due to lack of help. This is unacceptable for a company!
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Okay. I will create a new post here describing my original issue.
I want to be able to directly contact human customer support and bypass the AI chatbot which is categorically unable to solve any problem.
I am only making this public post because it seems like that is required in order to DM support, and that is the only way I can find to directly communicate with a human. I tried many, many times to get the AI chatbot to connect me with a human and it would not do it. I do not want to talk to a chat
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No it was not unfortunately
Need a new main TV box.
After a storm, my main TV box stopped transmitting a picture to the TV. (It still partially works, as the other boxes receive a signal and we get TV on them.) This is the second time this has happened since we had service, and I know I just need to replace that box like I did the first time. The cha
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Pixelating and freezing
I’ve done the send a signal to my boxes over the phone and even a tech came out to my house…. Nothing has worked… hard to watch live sports when it keeps happening. Please help.
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X1
I was able to find a post from another user encountering similar problems as me and using the same modem. Support was able to resolve their problems after discovering there was still an old profile applied. Hoping support can check this and see if th
user_k0faqs
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Gigabit plan stuck at ~40 Mbps upload with Hitron CODA56 despite OFDMA OPERATE
Hi, I’m having what appears to be a modem provisioning / upload speed profile issue. I have Xfinity’s 1 Gig Internet plan, and my current Broadband Facts disclosure lists typical speeds of approximately 1172 Mbps download / 117 Mbps upload. My download performance is normal, but upload is consistent
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