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user_2q1okx Awesome, I am glad our tech was able to resolve your issues. Is there anything else we can assist you with?
devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust
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user_u79oay Sorry to hear that this watch is giving you so much trouble. Are you still having trouble getting things set up, or were you able to get assistance?
I can’t activate my Apple Watch
I’ve tried to activate my Apple Watch, but after following all the steps it keeps showing me an error message: “Sorry, looks like we are having technical difficulties. Please try again.” I tried unpairing the Apple Watch and then pairing it again. Restarting both the watch and iPhone. The software i
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I talked to 3 different agents, for the past hour and after unsuccessfully solving the issue, they disconnected and never called back.
2 addresses on my account
My account is showing I have service at 2 addresses. How can I remove the other address from my account
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Service is down again in my area of Hingham. It's been close to a half hour this time. Since it seems like other people in this area are also experiencing these problems I would hope that Comcast / Xfinity could send somebody out to check the area. B
Connections Down Several Times In The Past Few Days Hingham MA
Connections dropped (to both TV and Internet) for several times in the past few days. Some Outages last for 5-20 minutes while one last evening lasted close to 90 minutes. Checked all coax connections inside and out. Also spoke with neighbors who have had the same thing happen to them. The Xfinity O
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Concern moved here to the Billing help section.
Can ANYONE help?
On Jan. 21 I received a call that I had to request online (because your phone systems and contact methods for Xfinity internet services are atrocious) to cancel my internet service. While I've been a customer for nearly 3 years, I've never experienced the speeds I pay for, customer service has been
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Thank you for updating your topic ! Glad you got it squared away ! Now closing your marked "Solved" thread.
devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust
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Hello, @user_qw52ub thank you for taking time to reach out over Xfinity Forums. There is a known issue with Peacock Premium activation, I found an open engineer ticket that I'll be able to follow along and make sure to keep in contact with you here.
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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I need an address to return the equipment.
Cancel account
Good afternoon, I am contacting you again. My name is [Edited: "Personal Information"], I live at [Edited: "Personal Information"], and I moved to this address last year. My previous address was [Edited: "Personal Information"]. When I moved, I requested to transfer my internet service, and when I c
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Hello, user_xqrkai. Thank you for sharing your concerns and for joining the Xfinity Forums community. You’ve definitely come to the right place for help, and I appreciate you taking the time to reach out. I understand how confusing and frustrat
Can ANYONE help?
On Jan. 21 I received a call that I had to request online (because your phone systems and contact methods for Xfinity internet services are atrocious) to cancel my internet service. While I've been a customer for nearly 3 years, I've never experienced the speeds I pay for, customer service has been
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E-mail address for Comcast
I have an issue with my account and want to clear it up
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Customer Service
Accepted Solution
An xfinity technician came to my home and fixed the issue. He instructed me to go into the xfinity app, "Edit WiFi Settings" and then "Split bands." Now I have two wifi networks. One is 5GHz and the 2nd one is 2.4GHz. My devices that were having trou
devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust
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Executive resolution concerning unlock of a replacement phone from Assurant
I have been a customer with Xfinity for many years. I purchased my current phone in 2021. In October of 2024 I had my phone replaced by Assurant due to damage. I am now changing to another carrier and neither Xfinity or Assurant will unlock my phone so that it can be used with another carrier. I was
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Customer Service
This post is resolved. Thanks for counting on us for help @vwxyang0707 .
GIFT50 Code Not Applied at Checkout
I was emailed a promo code "GIFT50" to use at checkout upon purchasing an internet plan. I did so within the qualifying dates, but was unable to apply a code at checkout. Several representatives have told me I would be eligible upon activation of my plan, but others have told me I was supposed to us
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Thank you. That is what I suspected. Luckily I was able to get it straightened out.
Need Letter From Xfinity Showing That My Internet Is Down [Edited]
Hello, I am trying to reschedule the GRE test which I was supposed to take from home today. I live in the Nashville area, and my internet is down as a result of the recent ice storm. Thus, I cannot take the GRE today and need to reschedule. According to the people at GRE, I need a letter on Xfinity
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Thanks for taking the time to reach out over our community forums! Moving's already a less than stellar experience, so I apologize that you've had this speed bump added to your to-do list. You've come to the right place for help, and we'd be more tha
Location availability
I was trying to move my internet to my new apartment before i finish moving in but it is not appearing on the addresses. There are other apartment numbers from my complex but mine isn’t there. What could be causing it not to show? Do I need to switch my router to a modem?
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[Edited: "Personal Information"] was the code I had on my tv screen. Will that allow me to get on to Peacock? I'm anxious to watch it again.
Access to Peacocktv.com
My Xfinity account is already linked to Peacock, but I have no access to sign on. I tried to un-link, so I could re-link, but just get and error. Help?
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Accepted Solution
NOW StreamSaver
Is NOW StreamSaver subject to broadcasting and regional sports fees
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Xfinity Stream Website
I also had the code on my tv of 3C
Access to Peacocktv.com
My Xfinity account is already linked to Peacock, but I have no access to sign on. I tried to un-link, so I could re-link, but just get and error. Help?
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user_dxizza I'm glad we were able to help you with your disconnection request.
XfinityMartyR
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Cancel service
Is there a way to cancel service through chat?
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