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@user_yng4vx - I apologize for any confusion on my part. Did you click on the link I shared regarding the discount we offer? You should qualify for the discount as long as you follow the proper steps to enroll with a bank account (unless there's some
Disappointed to get promotional mails and wasting time.
I got a mail with subject "Re: Update your payment method and save $10 per month" " Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billin
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Wifi router
I would like to schedule an appointment with a technician to move my router in my house.
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Customer Service
@XfinityJohnG such complicated instructions! i still don't have a solution from a top level supervisor. i received some refunds on my mobile, but i'm still being overcharged on my landline / internet services. it's so ridiculous it's like a get a bi
need top level expedited supervisor helpl
my bills are so [Edited: "Language"] up! i have only had this service since October 1, and have been repeatedly billed for orders i didn't make. i need HELP! i am being threatened with having service cut off and that message came to my old Spectrum mobile phone number! i'm supposed to have a free mo
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I need to cancel
I need to cancel they keep sending me in circles. Posting so I can start an online conversation. PLEASE HELP
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Customer Service
@XfinityKei I have no idea what you are asking me to do. But.... I have tried everything. This should be pretty simple for you all: I get to the secure my account page which requests a new password. I put in a new password and the next page indica
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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Hello, @user_ticsgb. How may I assist you with your streaming service today?
Speak w Live support
I have so streaming service from xfinity to my smart TV - please let me talk to a real person [Edited: "Personal Information"]
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Hi there, @fdpevey Sorry to hear about the trouble. Have you tried any of the steps in the previous response here from @XfinityEmilyB?
Change bank account for autopay
In case no one knows it, the online account management to edit the bank account from which autopay is withdrawn IS NOT WORKING. Of course, there is no way to get to a real person to tell them this and the Virtual Assistant has not clue what I am asking. It just loops me back to the NON-WORKING syste
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I have tried a few of the suggestions from other threads including system resets, clear cache, the special reset ( HOME x5, UP, Rewind x2, FF x2 ) etc, and these have NOT worked for me. ESPN still freezes up.
ESPN freezes up with xfinity stream tv app
ESPN channel and only the ESPN channel, not ESPN 2 or ESPN + will lock up/freeze for both audio and video after a few minutes of streaming. First the video will start glitching then it will finally freeze up. This is happening on multiple TVs in the house with different devices. This affects both 72
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user_M1983, To leave the Xfinity community forums, a customer can simply stop participating in discussions and surveys. If they wish to formally request removal, they should send an email to the Technical Support team, which can be accessed via
How do i leave Xfinity Community Forum?
How do i leave Xfinity Community Forum? Signed up in error.?
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Both. Yes. Yes. And Yes. YOUR SYSTEM isn’t working. You have my telephone number on file. I hope someone calls. I’m done.
Change bank account for autopay
In case no one knows it, the online account management to edit the bank account from which autopay is withdrawn IS NOT WORKING. Of course, there is no way to get to a real person to tell them this and the Virtual Assistant has not clue what I am asking. It just loops me back to the NON-WORKING syste
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I am also experiencing this issue. Trying to do a password reset on my Discord account, but the emails don't show up in my Inbox. I've confirmed they are not in the Spam folder and there are no rules or filters in place. Were you able to reso
Comcast email not receiving verification emails from Discord.
As the title. I was having this issue also from Steam verification emails. I was able to resolve that with phone support when they disabled filters (that I did not even have?) Unfortunately I have the same issue now with Discord. Discord requires an email code to make any account changes, and none o
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user_olr7ek Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Total unacceptable help
For Five weeks I have not been able to get a channel I watch everyday and enjoy. Numerous phone calls have been made and a tech has been out 3 times. Last Friday 12-26-25 came out and installed new recievers in my livingrooom,kitchen and bedroom. After doing so I could not get any channels. I was wi
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user_fzu591 Welcome to our community forum! You've reached the perfect place to get help with your Xfinity account and services :). Let's work together until we can successfully change your autopay to a new account. Did you try to change that online
Change bank account for autopay
In case no one knows it, the online account management to edit the bank account from which autopay is withdrawn IS NOT WORKING. Of course, there is no way to get to a real person to tell them this and the Virtual Assistant has not clue what I am asking. It just loops me back to the NON-WORKING syste
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Hi there, @user_rb5uk7! Thanks for reaching out to us here on the Community Forum. Our technicians can install a new outlet, however it would need to be located at an exterior room where we are able to drill to the outside, and the location would nee
Technician needed to move cable line inside my house
I need to move my cable modem inside my house to another location. Does xfinity offer this service and how much is it?
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X1 Premier Triple Play
I am in the X1 Premier Triple Play plan: Cable, Internet, phone. I have been a client for over 30 years, over 65. I was told the price would not be increased as there isn’t a plan to compare it to. It has been increased! Is there a courtesy discount for a client for over 30 years?
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X1
Hi Employee, Thanks for looking into my concern. My bank checking account is qualified for these transactions and I am doing for other utility payments. The rep over phone said I am not eligible due to the contract with xfinity. Then why was I sent
Disappointed to get promotional mails and wasting time.
I got a mail with subject "Re: Update your payment method and save $10 per month" " Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billin
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user_hiafnu, You have reached the right place. We can help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of thi
XfinityAngie
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Wifi router
I would like to schedule an appointment with a technician to move my router in my house.
Question