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Got it, user_jmslrt! Let's take a deeper look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if necessary • Cl
Former Xfinity customer locked out of my own peacock account
I moved and my area doesn’t use Xfinity so I had to cancel my plan. However, it never canceled my peacock subscription with my email address. I have reached out to Xfinity customer service, they said contact peacock. Reached out to peacock and they said reach out to Xfinity. Now my peacock is saying
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user_9y6uge I apologize that I'm not able to assist directly with service-related issues. If I had the tools to help, I certainly would. Since I don't have access to those resources, reaching out via chat would be the best way to connect with a
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
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You’re not charging me for service but when I go to my peacock account it says “billed by Xfinity” I can’t change my billing, my address or anything. There was another post on here that had the same issue and the Xfinity employee said if anyone runs
Former Xfinity customer locked out of my own peacock account
I moved and my area doesn’t use Xfinity so I had to cancel my plan. However, it never canceled my peacock subscription with my email address. I have reached out to Xfinity customer service, they said contact peacock. Reached out to peacock and they said reach out to Xfinity. Now my peacock is saying
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@XfinityDilary Gotta give Xfinity credit for its predictability 😂
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
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Hi, @karenmuzzy! Thanks for reaching out about the messages contained in the folders not showing after the upgrade to Yahoo. @XfinityJamesC gave some great information in their post about the folders transferring. This link has the answers to many gr
My email folders didn’t transfer to the new yahoo mail
Missing my Comcast email folders didn’t transfer
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user_ex8hl5 I understand, and my team is here to help with your account concerns if you should need us.
Rude customer service
If I have to call somebody and verify that it’s me when I get a new phone, I think that the people on the other side should not have such a big attitude to the point that I hang up.
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I'm sorry to hear about the issues you're encountering, user_9y6uge. We have very limited access to assist with NOW internet plans here on our Forums. The best route to get assistance would be to contact support via our Chat Assistant. For more infor
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
Question
I took screenshots of them, but unable to attach those here. One of them says "access denied" and another one says "we're sorry" and recommends I call customer care.
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
Question
Clear Pending Order
I moved my phone plan from one Xfinity account to another. I'm trying to upgrade to the Mobile Plus plan but keep getting the 'pending order' error. Is there a way to clear this message so I can upgrade?
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Customer Service
user_9kofmf, I'm glad we were able to get this sorted out. I appreicate you giving us time to help. Have a great weekend!
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
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user_75ahpq. Thank you for taking the time to provide such a detailed explanation of the situation. I can certainly understand why you'd like to explore options that better fit your family's needs, especially since the Galaxy Watch has remained unope
Requesting Assistance: Return unused Galaxy Watch to swap for Xfinity Mobile phone line (Referred by Virtual Assistant)
Hi Xfinity Team, I am writing to request assistance with an issue regarding my account and an unused device, following a referral from the Virtual Assistant representative at my local Xfinity Store. Here is a quick summary of my situation: Background: In April, my 2-year internet contract expired, p
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Unpause
i’m trying to use the device and it’s saying that it is pause. How do I unpause it?
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Xfinity App
Great! I am glad to hear you were able to successfully redeem the Hidden Gems & Underrated Reads Amazon Bookshelf Xfinity Membership benefit @user_7zim5u.
Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
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Happens every few days then starts working again. Intentional?
3rd Party Email Apps No Longer Working
Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor
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Requesting Assistance: Return unused Galaxy Watch to swap for Xfinity Mobile phone line (Referred by Virtual Assistant)
Hi Xfinity Team, I am writing to request assistance with an issue regarding my account and an unused device, following a referral from the Virtual Assistant representative at my local Xfinity Store. Here is a quick summary of my situation: Background: In April, my 2-year internet contract expired, p
Question
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Customer Service
Well I still have to call and confirm that’s it’s me but I now I’m just waiting so I don’t get the same rude person.
Rude customer service
If I have to call somebody and verify that it’s me when I get a new phone, I think that the people on the other side should not have such a big attitude to the point that I hang up.
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user_ex8hl5 We do appreciate your feedback about this as we will use this as an opportunity to improve in the future. Were you needing assistance with your account/services today?
Rude customer service
If I have to call somebody and verify that it’s me when I get a new phone, I think that the people on the other side should not have such a big attitude to the point that I hang up.
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@XfinityDemitrius The link you provided did not work, but the Xfinity Member Benefits page refreshed and shows a record of my redeemed benefits. I was able to use this link and it worked for me.
Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
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same here! frustrated
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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Good afternoon user_18ptgw. You have reached the right place, I would be happy to assist you further. I do have a few questions to help me better understand the situation. How long ago was the move from one account to the other completed? Since the c
XfinityJon
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Clear Pending Order
I moved my phone plan from one Xfinity account to another. I'm trying to upgrade to the Mobile Plus plan but keep getting the 'pending order' error. Is there a way to clear this message so I can upgrade?
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