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WHY is there no CUSTOMER SERVICE w/this company???

Have been trying to get assistance with an internet connection issue and an apparent download speed problem for weeks now! The customer service numbers simply DO NOT WORK!!! I think it’s time to go back to Verizon Fios!! This is my LAST EFFORT TO GET ASSISTANCE!! Let’s see if I get a response. Unbel

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Thank you so much for your help. Have a good day.

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How Bridge Mode

Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >

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Wifi "Action Needed" issue

My wifi saying "Action needed", and then it says to "Open Browser and Connect", once I click that it opens a browser Tab which says "This device is Paused, open the Xfinity Fi app". During this my Internet doesn't work or buffers a lot. Is there a way to fix this issue? I have tried restarting the d

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Viper122, ok thank you. Home Alone 2 is currently on?   

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Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

Question

@user_txlk6a Enter the default username and default password: Username: admin Password: Check the sticker on the bottom of your Xfinity Gateway for the password. Note: If you previously changed your Admin Tool password, use the new password to log in

 to the conversation: 

0

How Bridge Mode

Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >

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I do now get a Login screen, but cannot login to 10.0.0.1 with either the default admin/password or the username and password that I setup with the install technician. Can you give some guidance here? Thank you.

 to the conversation: 

0

How Bridge Mode

Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >

Question

Hello @user_txlk6a, thank you for taking the time to leave a post.  I’m sorry to hear you’re having trouble enabling Bridge Mode. Let’s walk through the steps together: Open the Xfinity app and go to the Wi-Fi tab. Select View

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How Bridge Mode

Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >

Question

Viper122, ok. Good to know. Would you like to stay on this thread or the other?   

 to the conversation: 

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Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

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View cameras on my computer

How do I view the feed from my Xfinity cameras from my computer?

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How Bridge Mode

Hello, I attempted to follow the instructions found from a post 5 months ago to do this. Connect a device directly to the gateway using Ethernet or Wi-Fi. Open a browser and go to http://10.0.0.1 Log in with the username admin and password password (unless you’ve changed them). Navigate to Gateway >

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4

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RCS Messaging Waiting For Activation

Hello, I recently switched carriers from Verizon to Xfinity Mobile. I noticed that I haven’t been receiving texts other than iMessages, so I looked into my settings. My RCS Messaging setting is enabled, but has a status of “waiting for activation.” I tried toggling the setting off and on, and also t

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No drop out on Amazon fire stricken max 4K. Only Apple.

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Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

Question

Only on Apple products. Firestick 4K max works perfectly.

 to the conversation: 

0

Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

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Cable

Cable in cord no place to put it

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Viper122, sounds good. We will be here for you.   

 to the conversation: 

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Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

Question

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