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Why do customers are still charged will channels are dark.
Less Channels for More Money With Xfinity!
Are you still in negotiations with Scripps? Miss those channels lost. Also, why did I also recently lose the NFL Network (channel 181)? Seems you continue to offer less (channels) for more (money). I have been a loyal Comcast (Xfinity) customer for over 25 years but I fell it is time to finally pull
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Can I get help getting a new XG1v4 4K TV Box?
Greetings, I'm hoping someone here can assist me in getting a replacement for an XG1v4 4K TV Box that has experienced numerous issues. I "chatted" with an Xfinity Agent online and requested a replacement box. They said they could either mail it, in which case I'd have it in 4-5 days, or I could pick
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X1
@user_yjxg0n glad we were able to address your concerns through direct message. If anything else comes up do not hesitate to reach out by creating a new post on our Xfinity Community Forums page!
Phone number removed
Received an email from Xfinity official email saying that my phone number has been removed from my account when I made no changes
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user_co8q1v I appreciate you taking the time to bring your recent experience to our attention and I'd be feeling the same way if I made a trip to the store and couldn't get the equipment I was promised. Customers have been raving about the XB10: http
Xfinity Internet | False “WiFi 7 Included” Advertising + Broken Guarantee
From the internet plan promotions posted on websites and in store flyers, one of the promotions is "Latest WiFi 7 technology included". After speaking with an agent for about an hour for getting a wifi 7 gateway, I finally received the GUARANTEE that I can go to the store the next day and pick it up
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Community Best Answer
TBS trouble are they fixed yet?
We just started having trouble with TBS today at about 4:24 on June 18,2026. When we go to that channel it says there is a problem and your working on it. I see a lot of others asking the same thing but the subject is closed. Did something change we don't know about? Thank you.
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X1
Cancel service in Jul
HI, I need to cancel internet service in Jul, please help
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
xfinity support
I need my internet service canceled at [Edited: "Personal Information"]. thank you
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xfinity support
I need my internet service canceled at [Edited: "Personal Information"]. thank you
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Customer Service
Community Best Answer
I am happy we were able to get the billing concerns clarified, and additional discounts applied onto your account @user_v8da12! Please don't hesitate to reach out to us here if you have any other questions/concerns, we are happy to help! Have a wonde
Confusion over plan
I have been an Xfinity member since June 2023. I noticed this morning a sharp increase in rate from $49.00 to $99.77. When I investigated, I found that there had been a discount that had stopped this morning, and that lead me to review my past history. My confusion mostly is the Loyalty Discount. It
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I understand the importance of receiving your promised gift cards. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Messag
Mobile porting promo
I ported 2 phones from consumer cellular and activated with Xfinity. One was Feb 26th the other was March 1st 2026. The promo at the time was 200.00 for each line ported. I have waited the 90 days and still haven't gotten an email or anything concerning the promotion. How do I get the 200.00 per lin
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Hey there, @user_u75185! Thank you so much for reaching out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the broken equipment, it certainly is not what we want for our customers. I would be more than happy to lo
Broken pedestal box
There is a broken pedestal box (clearly marked Comcast property) on my driveway due to a truck hitting it. I want Comcast to come out and repair it. Someone came out and took photos and sent them to Construction. 6 weeks later, no work has been done. I have a ticket number on this but can't seem to
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Broken pedestal box
There is a broken pedestal box (clearly marked Comcast property) on my driveway due to a truck hitting it. I want Comcast to come out and repair it. Someone came out and took photos and sent them to Construction. 6 weeks later, no work has been done. I have a ticket number on this but can't seem to
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Customer Service
elv1997 Thank you again for reaching out! I'm glad our team was able to get your Peacock Premium offer working again. Take care!
Peacock subscription unexpectedly stopped
Hello, I have an Xfinity gigabit internet plan that includes Peacock Premium. A few days ago, my Peacock started showing that I didn't have an active plan. When I log into Xfinity to view my subscriptions, only a Disney+/Hulu bundle is visible. There is no Peacock listed under my subscriptions. (Str
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@user_cr1awg wrote; It's a silly ask when its necessary to send them a direct message to close an account but it does not say its a "violation" in that guide. I don't write their articles or make their rules. And I'm glad that old link work
Cancel Account/Direct message
Supposedly I need to send a direct message to cancel my account however the DM button is nowhere to be seen. All the support documents show a message button next to the top right notification bell but its completely gone for both desktop and mobile.
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user_5asfc5 - Hello! Thank you for choosing Xfinity and joinig us here on the Forums! I know how important it is to have a quick and easy way to get help whenever something isn’t working quite right. As a quick reminder, if you ever experience
Obtaining new equipment. Updated boxes for my TV
We are experiencing pictures that are interrupted by fuzziness during programs. Our equipment is 3 years old and I'd like to obtain the latest versions.
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Hello user_br34dm thanks so much for reaching out here on our Xfinity Forums with these Xfinity Mobile order management questions! So if I'm understanding, there was not an update on the initial order, so you went and processed a 2nd order, and now
Ordered new phone, keeps pending then disappearing
Last Wednesday I ordered a new iPhone to upgrade an existing line. I received an email saying we’ve received your order, we’re working on it, an order number, and that another email would be sent once the order was confirmed. I saw the card I used to purchase have a pending charge. Then heard nothin
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user_7kylg8 We always hate to see a customer go, but we can help with canceling the internet services for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associate
XfinityAmandaB
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xfinity support
I need my internet service canceled at [Edited: "Personal Information"]. thank you
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