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Can't Get Online Despite Xfinity Gateway Being Online and Connected

I've been trying to set up my Wifi at my new apartment. I've had two technicians come through, and one of them was able to successfully get my Xfinity Gateway hooked up and online. However, when I connect to my network and try to get online, it says that I am not connected to the internet and takes

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Thanks, @stacyc23. Gaming traffic should be routing to different servers for different games. Are you perhaps having any issues doing anything else like streaming or browsing? If it is all games, it would indicate an overall connection issue. If othe

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Constantly losing packets for 3 months on only games.

Hi, I have reached out multiple times and found this was my last option. I have had a tech come out, ran new cables, got a router, new modem.. I am still lagging. The main problem ip is at hop 7, 50.221.201.226. Looking it up I found it was a comcast address. Please help! I downloaded a program call

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Excellent news about the modem activation, @user_gapd0o! Would you like for us to take a closer look at the login concern? If so, please send us a DM as outlined earlier, and our team will do whatever it can to help :)

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Activating Wifi Gateway Without Xfinity App

I just got an Xfinity gateway, and I want to activate it. The only way to activate it that I could find is using the Xfinity mobile app, which I can't download since my phone doesn't support ios 17. Is there any other way I can activate my wifi?

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Cancel my service

I want to cancel my internet service provided by Comcast/Xfinity. Do I need to call a specific number?

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Post moved here to the Xfinity Compliments section.

 commented 

4 hours ago

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Customer Service of Arbit was 11/10

I was helped by the associate named Arbit. He was very patient, kind and understanding! He went above and beyond for my mother and I. We never felt rushed and he had an answer to all of our questions and I NEVER felt like I was being looked down on for repeating a question for clarification for some

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I'm having a very similar issue, I have the 1 gig plan but my speeds aren't even half that, I'm barely getting 100 mps download on my Xbox and it's even slower on my phone. If I'm going to keep this plan I want the speeds I'm paying for.

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1 Gig plan showing 100 Mbps upload instead of 1 Gbps

I upgraded to the 1 Gig plan specifically for symmetrical 1 Gbps download/upload service and received an XB10 gateway. If I go to "Manage Plan" -> "View & Manage Current Services" (which takes me to https://www.xfinity.com/learn/existing/offers-changeplan), my account currently shows: 1 Gig Plan Dow

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Xb8 failures

Xfinity Installed xb8 8/2/26. I have 13 Sonos speakers in 9 rooms had Sonos failures 8.15.26 several days. (Groups and rooms dropping out. App freezing no connectivity. now xb8 has gone offline 2x last two days reboot helped first time is this modem router going to be ongoing problem? Does it fail a

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@user_mz0496​ then they said too much time has passed and have to send another tech out!!! Lazy customer service at its finest

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Packet loss and uncorrectable codewords after a maintence

Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue

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@user_mz0496​ i even got support to "escalate" my issue for the local team but didnt hear back for weeks, not even a single update until i had to reach out myself.

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Packet loss and uncorrectable codewords after a maintence

Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue

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Concern moved here to the Home Networking help section.

 commented 

4 hours ago

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Connectivity limited

I am a new customer. My internet connection is inconsistent at best, moreover, it doest reach all areas of a 2000sq, one level Home

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gift card

when I signed up back in June, I was told I would receive a $200 gift card in my email and I have yet to receive it so I’m wondering when I should

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update on this issue, xfinity support keeps trying to send another technician out to fix my problem. well each technician still says he can't solve it and has to put in a ticket for maintenance...well the maintenance crew never showed up and xfinity

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Packet loss and uncorrectable codewords after a maintence

Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue

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Hey there, @user_oenk32, thanks for reaching out through Xfinity Forums regarding your billing for your previous Xfinity Mobile account. We want to ensure that everything is correct with your bill since your disconnection. You have reached the right

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Billing sent to debt collector thay does not exist??

We are receiving a text from a debt collector that we owe to xfinity mobile. Our services we canceled on June 19, 2026. The last bill was paid in August, 2026. There is no bill left. When logging into the account nothing exists!! When chatting or speaking to an agent nothing is due. We no longer hav

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Billing sent to debt collector thay does not exist??

We are receiving a text from a debt collector that we owe to xfinity mobile. Our services we canceled on June 19, 2026. The last bill was paid in August, 2026. There is no bill left. When logging into the account nothing exists!! When chatting or speaking to an agent nothing is due. We no longer hav

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A human to come to my home and speak to me

There are several lines running to my home from previous accounts and a dish on my home. I need to know which ones I can remove. Hanging very close to roof

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Tv programing

Have lost ion mystery channel. Antenna TV coming up instead of ion mystery channel.

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All games. I have tried everything

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Constantly losing packets for 3 months on only games.

Hi, I have reached out multiple times and found this was my last option. I have had a tech come out, ran new cables, got a router, new modem.. I am still lagging. The main problem ip is at hop 7, 50.221.201.226. Looking it up I found it was a comcast address. Please help! I downloaded a program call

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Move payment date for one month

I just need to move the date to the 1st for this month

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Thanks for meeting us here, @user_7lgm3p, about your autopay. If you still need assistance, please send a Direct Message with your name and service address.     1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" ico

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Autopay after scheduling my account to cancel [Edited]

I scheduled my account to cancel at the end of my billing cycle. They still pulled an autopay. I called in and was assured it would be credited - but I am still annoyed they took it in the first place [Title Edited: "Inflammatory/Profanity"]

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