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Get an email, can't read.It says the email something , but I didn't order anything
Got an email, can't read.It says I ordered something and then it says something about twenty days , I wanna know what they're talking about , cause I didn't order anything
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Customer Service
Programming Remote
I have two new Samsung TV's and am having trouble programming the Xfinity remote.
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Channels and Programming
And, now I just discovered that voicemail is only 404 using Chrome. It works on Edge. ... sigh
Xfinity Connect URL CHANGED
connect.xfinity.com, the url to check our phone messages, etc. is 404. This is the url from the page about "Access, listen to, and download your voicemail — Xfinity Voice help". That was also the url given me by the AI helper. The support should be changed to give us a working number (or, even bette
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I have the exact same issue. Comcast laid a new line in my yard last week of July. I have called at least 8 times since Sept 1st to get them to come bury the line. We line in a ski resort, and the machines are going to start coming throu
Underground cable install?
Hi there, Was having landscaping done and they cut the line coming into the house. Yes it was all marked. Xfinity came out and did a temporary fix with the intention of laying a new line from the street and burying it. Had the yard marked/flagged within 5 days. That was 6 weeks ago and I can't get a
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user_talieu If you have troubleshooted already with a representative to troubleshoot, then the next best step would be to send a technician out for further review. Did they already get you an appointment when you were in contact with them? &nbs
ESPN
On ESPN and ESPN2, video is pixelated and audio garbled. It began after MNF on Oct 26. Turned on ESPN on Nov 2, same issue. No other channels are affected and it happens on all three boxes. I chatted with Xfinity to rectify, they went through all the restart stuff, to no avail. Now I get a message-
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@XfinityBenjaminM Yes, Problem still persists. Seems to only be on the Weather Channel. Tired numerous others and they are ok. Just the Weather Channel with the same error listed in the original post
Weather channel error TVAPP-00231
Weather channel is not working on Xfinity Stream; error code TVAPP-00231. I restarted my TV, checked for updates, uninstalled and re-installed Xfinity Stream app with no resolution.
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Get used to it. I've had the same problem for about 4 years. I brought it to their attention numerous times, only to be told the problem cannot be fixed because it can't be located. So, rather than receiving some form of apology, they raised my rate
We are experiencing internet drop off constantly
We have reset the system multiple times, two technicians were here today and they could not fix it. We cannot use the Xfinity assistant t setup an appointment because we keep losing the signal. We do not have a landline to call.
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Order Cancellation – Request for Immediate Confirmation and No Charges If you cancel the order, please consider the matter closed. I am no longer interested in your services. I was promised that I would receive the phones on Wednesday, but they were
Account Cancellation
Just wanted to make sure my account was closed. I have not received a verification email
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I had the same frustration recently, after a European river trip that covered several countries, each border crossing freaking out Xfinity's email system into believing my phone had been stolen by someone who then crossed a border. Someone stealing
Comcast blocks our email when travelling to a foreign country! (status?)
I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua
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wbmihalik Hello, I am sorry you are having issues with your sent emails. Can you please share the steps you have taken to recover them? That way we don't repeat any steps you may have already taken.
Missing Email
There is a problem with my 'Sent' Comcast Email. The oldest items in my 'Sent' folder are dated 12/2/2025. Please recover all email sent from [Edited: "Personal Information "] Thank you
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Account Cancellation
Just wanted to make sure my account was closed. I have not received a verification email
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Customer Service
Hello user_vnugxk, thank you for reaching out here in our Xfinity Community forum. We're happy you're here, and happy to assist. The difference makes me wonder if your paperless billing and automatic bill payment from your checking account(not a debi
Regarding monthly bill
when I started my WiFi plan with Xfinity I was told my monthly balance will remain $55 for 3-5year which was a plan. But how come my monthly charge went up to $66 or more then $55 each month. Cause we are only attached with the WiFi nothing extra with Xfinity so please check my account and bill stat
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user_468af0 Thank you for stopping in for help with your recent experience trying to update your promotion. That is not at all the experience we want any customer to have, and I would be more than happy to make sure it is addressed. I will need to pu
My internet happened to go down after talking to customer service?
My internet "happened" to go down after talking to customer service to try and save some money? This economy is bad right now, so I thought I'd try and save some money. The customer service representative I was talking to was down right rude. I appruptly ended the chat since it was going nowhere, an
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Not that I can see! It’s been working since July and just cut off yesterday.
Your home internet is offline
I got home from work last night and figured out my WiFi wasn’t working. My app says “Your home internet is offline.” I have reset my Xfinity gateway and followed all directions but it is still not working. It doesn’t appear to see my gateway anymore.
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@user_t573du Thanks for adding a post to the forum. A return can be initiated through the account, with the steps here. There may be specific instructions for your device, be sure to follow them if it's a lithium battery device.
Issues returning my phone
Oh my goodness I can’t even explain a four week wild goose chase. I have spent so many hours on the phone and chat. Still nothing and I don’t want the phone. I ended up not getting discount for phone and cant afford it. I tried going to the Xfinity store, as told by one agent, and they said they don
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Hi @user_io4el5. Thanks for using the Xfinity Community Forums for your request. I recently worked with the engineering team that has been actively working on this concern. They've completed their work on the tickets advising that Samsung and LG Smar
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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My mother has had a stroke and has enough difficulty navigating various streaming apps as it is. The removal of the "favorites" list means that she now has to relearn a whole new and much less well organized navigation on the app. I hope Xfinity will
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The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
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