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Want to use my home answering machine instead of Xfinity voice email
I have a person at home who needs to use our home answering machine instead of Xfinity voice messaging. How do I do this?
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Home Phone Service & Equipment
yes PGE installed a new pole and put all their wiring on it. Comcast was supposed to come and take its wiring off the old pole, remove the pole and put comcast wiring on the new pole but this has not happened. [Edited: "Personal Information"]
Comcast Pole removal
I need to find how to contact comcast to have equipment moved and a pole removed
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Doug_1994 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and ser
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Ok. I just started a chat as instructed to "xfinity support".
ACH Payment Block
A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed o
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Cancel home phone
I would like to cancel my phone home . But there is no where to do that
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Home Phone Service & Equipment
My coverage for the next week overseas
My husband said he spoke to “someone at Xfinity “ and told me my international plan is all set. But I would like some reassurance. Do I have to add an eSIM or something before I leave the country?
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Plan
I was not informed of the charge beforehand and there was nothing I could do start up my internet that I paid for. I was only given tips on how to prepare for the technician. I don’t understand why I am getting charged for something that was out of m
Charged incorrectly for installation of Internet
Hello, I am reaching out to request a waiver and credit for a $100 one-time technician fee that was recently applied to my account. I signed up for service and chose the Self-Install option. However, when I went to set up the equipment, I discovered that the property completely lacked a functional c
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@user_mkueui our team can follow along and check for updates as well and check in, if you did end up wanting to send the direct message following the steps my great coworker outlined earlier. We do only want you to pay for service that is working, on
Wi-Fi has been out for 5 days
Once the area is declared safe, our teams will assess the network and begin work to restore your services. We expect to have you back up and running as soon as possible. Stay safe and we appreciate your understanding. This message has been displayed on my screen for 5 days and I’m without internet.
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if you had read back thru this lthread you would see that we have done all of the things. awe have unplugged, reset, cleared caches, everything. This is only a problem with the Disney plus app on the box. It is clear that no one is escalating our con
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@user_hsxch8 Thanks for trying. I'd like to take a closer look at your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xf
ACH Payment Block
A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed o
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user_9yqmwt, thanks for reaching out to Xfinity Support. I completely understand how frustrating it can be to be without service. The Xfinity app provides the most up-to-date outage information and any available restoration estimates. In cases
Back and forth outages
Back and forth outages with no explanation whatsoever and no representative that will do their job and pick up the phone
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Hello. Tried clearing out the Chrome cache and using Edge, but neither of the method worked, still displayed the same message: "EFT Processor Decline. Customer not authorized bank to accept these transactions".
ACH Payment Block
A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed o
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user_m0sxog Welcome to our community forum! Thank you for letting us know about the internet speed and billing concerns you've experienced. I'd like an opportunity to make things right. Please send us a direct message with your full name and co
Billing issues
I had slow internet and I connected Xfinity and they charged my service they said to fix my problem, this was a lie. I lost my 5 year 1 gig deal and they put me into another program at twice the price. I do not know who is running this company now but it has gone to [Edited: "Language"]. I have had
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@XfinityTommy yes, I have done a system refresh. And the problem is not with Hulu, Netflix, Amazon, video, Peacock, discovery +, etc.… It’s only Disney+
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Came back on @5:30 yesterday. I can't wait for my bill to be prorated this month for the 2 days w/out service!
Internet out for nearly 2 days
My internet has been down for nearly two days in Harrisburg, PA without any kind of real explanation as to what is going on other than severe weather...... Are lines being replaced? Is equipment being replaced? Did a building burn to the ground? What are you doing and when will it be done? I have wo
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Back and forth outages
Back and forth outages with no explanation whatsoever and no representative that will do their job and pick up the phone
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Gateway
I keep trying to test speed of Gateway and it just says something went wrong
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