Xfinity Community Forum

U

Problem solved partially, but close enough

user_9ti5vf

replied

13 hours ago

to the conversation:

0

U

Incorrect billing amount

My bill is supposed to be $41.05,not $71.05. Need to speak to a real person in customer service

Question

U

telephone

keep getting blocked calls

Question

•

Home Phone Service & Equipment

5

1

0

U

Make changes to my account

Hello I need help cancel my home internet service.

Question

•

Billing

7

1

0

DP3012 Thanks for reaching out to us here on our Forums for assistance with cancelling your service plan. We are happy to help get this done for you. Can you send us a direct message with your full name, name of account holder (if different), a

XfinityEricB

commented

13 hours ago

to the conversation:

0

D

Assistance Cancelling Plan From Outside US

Need help cancelling plan it is impossible when you no longer live in the United States. 1-800-XFINITY does not work, I need a human please.

Question

U

Down line

There is a line down at a mobile home park with children in it across the driveway

Question

•

Customer Service

5

1

0

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

13 hours ago

to the conversation:

0

D

Assistance Cancelling Plan From Outside US

Need help cancelling plan it is impossible when you no longer live in the United States. 1-800-XFINITY does not work, I need a human please.

Question

Greetings @user_v8vuqp, and thanks for posting your question to the Xfinity forums, I hope your day is going well. I am sorry to hear that you are having issues contacting an agent, but you have come to the right place for assistance. Could you pleas

XfinityJeff

commented

13 hours ago

to the conversation:

1

U

Billing

Unable to chat with live representative for my billing question. I have no option to speak to a live rep or request a live chat

Question

likeitisteller Thanks for creating a post today. Unfortunately, the payment does need to be received and processed before a non-payment disconnect can be removed. If you haven't already, our team can check if your account is eligible for a payment ar

XfinityThomasD

commented

13 hours ago

to the conversation:

0

Had It With Comcast

These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec

Question

@J_East @XfinityBenjaminM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

EG

replied

13 hours ago

to the conversation:

0

2.4 GHz signal disappears

I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo

Question

U

pause all devices

I would like to pause all devices from the WiFi tab of the Xfinity app, but can't find that option. Looks like I have to enter each profile to do that.

Question

•

Your Home Network

4

0

KenJR Thanks for reaching out about the poor experience after starting service with us that hasn't even activated. This certainly isn't the experience we want for our customers, and we would be happy to help in any way we can. I can't speed up the do

XfinityEricB

commented

13 hours ago

to the conversation:

0

K

My experience before I even have my new service

This is what i wrote to another part of your "online experience" My wife and i decided to change to xfinity to get away from breezline.. From that moment on we got telephone calls constantly. Sometimes three or four calls in a day at work, at dinner, on the toilet. The latest operator who called fro

Question

J_East Can you please send a Direct Message with your full name and address? Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this p

XfinityBenjaminM

replied

13 hours ago

to the conversation:

0

2.4 GHz signal disappears

I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo

Question

U

Billing

Unable to chat with live representative for my billing question. I have no option to speak to a live rep or request a live chat

Question

•

Customer Service

5

1

0

First, try pausing it and see what happens; https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi

EG

commented

13 hours ago

to the conversation:

0

U

Arris inquiry

I see an Arris group inc as a device connected to my gateway. What is it? Do I remove it?

Question

U

support

I would like to switch to Xfinity Now and add Now Mobile. I have been unable to make the change in my Xfinity Account online.

Question

•

Customer Service

7

3

0

Hello and welcome to the world of Comcast and the ever increasing prices with no improvement in service.

s_v

replied

13 hours ago

to the conversation:

0

Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

Question

I know exactly how important it is to keep costs down as much as possible these days, and above all, we always want to make sure you're getting the best rate possible for your services. We'll also be sure to never raise the cost of your services with

XfinitySeth

replied

13 hours ago

to the conversation:

0

Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

Question

No, it is a stand alone Xfinity router XB7 or XB8.

J_East

replied

13 hours ago

to the conversation:

0

2.4 GHz signal disappears

I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo

Question

Accepted Solution

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

commented

14 hours ago

to the conversation:

0

1

U

Internet Connectivity Still Terrible After Replacing Modem

Hello, After going back and forth with Xfinity for months, I recently replaced my modem with a Hitron CODA56. A tech from Xfinity installed it just to make sure that everything was set up correctly. My internet connection is still horrible, inconsistent and unreliable. At times it is fine and at oth

Question

Problems with XiT-6 Box

On December 31, 2025, Leonel arrived to deal with my pixelated tv picture. Leonel changed my service from cable TV to wireless and installed two new Xi6-T boxes. The one in the great room has worked flawlessly, the one in the bedroom failed after about ½ hours and began displaying either a blank scr

Question

•

X1

8

0