Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (411.5K)
jrosew99 Thank you for taking the time to reach out to us here on our Xfinity Forums, where we specialize in helping our valued customers resolve concerns such as yours. While we are sad to hear that you have left our Xfinity family, we are still her
Refund of Credit on Account
I cancelled my services awhile ago, I then saw I have a credit on my account and would like that refunded to me immediately. I have tried calling but it keeps sending me to chat with the virtual assistant which cannot help me as it only allows me to request a credit since I closed my account.
Question
Question About Internet Plan Pricing
Hi, I hope you are having a good day. I used to pay $88.90 for my monthly internet bill, but I noticed that the price increased to $108.90 starting last September. I live alone, and paying over $100 per month is burdensome, so I wanted to switch to the 300 Mbps plan. On the website, the plan is list
Question
•
Customer Service
@FrustratedGBservice Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own pos
Slow speed: receiving 150mb on a 1gb circuit
Hi, how can I talk to a support agent about slow internet speeds? 1800xfinity restarted my modem/router twice, no luck. And no way to talk to a live human being. Hoping to talk to someone in person to troubleshoot. Paying for 1g, receiving no more than 150mb and less than 70mb at other times. New cu
Question
@user_ym97iz - We are not bots here, but all real agents, and by your side 7 days a week :) Thank you for the update! And for your willingness to reach out to them (and to follow up again here once you have more info). I look forward to finding out w
Frederick MD channel 268 wmpt for nhk interruptions of sound and picture
Within the past 24 hours channel 268 which is WMPT (Maryland public TV) broadcasting NHK is interruped with fequent sound outages and less frequent picture outages to a black screen. I've tried all the troubleshooting with the bot. I've reset the cable box. This is not happening pon any other channe
Question
user_sz9pgz Good morning and welcome to our Xfinity Forums Team. I can see how having any delay would be frustrating. I'd be happy to look into the status, and get you in the right direction for a completion. I'll need to gather some account details.
EXECUTIVE OFFICE Xfinity CUSTOMER SUPPORT REPORT
I initiated a port-in activation on Nov.23 from Mint Mobile. I was told it will take no more than 24 hours and was given various promised "activation guaranteed by" times for Nov. 24. All of those have passed and my phone is still not activated. This is unacceptable and breaches the FCC rule of 24 h
Question
Refund of Credit on Account
I cancelled my services awhile ago, I then saw I have a credit on my account and would like that refunded to me immediately. I have tried calling but it keeps sending me to chat with the virtual assistant which cannot help me as it only allows me to request a credit since I closed my account.
Question
•
Billing
Thanks for your reply. It's the first communication from Comcast that actually makes sense and likely was not written by a bot. I have reached out to WMPT and await word from them. I will update this forum post once I hear back. It
Frederick MD channel 268 wmpt for nhk interruptions of sound and picture
Within the past 24 hours channel 268 which is WMPT (Maryland public TV) broadcasting NHK is interruped with fequent sound outages and less frequent picture outages to a black screen. I've tried all the troubleshooting with the bot. I've reset the cable box. This is not happening pon any other channe
Question
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Frustrated with connection
For the past two weeks, maybe longer, our WiFi connection consistently disconnects. It disconnects on the laptop during homeschool. It disconnects on the gaming devices in the middle of the games. And even currently as I type there is no WiFi connection to my phone. It keeps toggling between LTE & 5
Question
EXECUTIVE OFFICE Xfinity CUSTOMER SUPPORT REPORT
I initiated a port-in activation on Nov.23 from Mint Mobile. I was told it will take no more than 24 hours and was given various promised "activation guaranteed by" times for Nov. 24. All of those have passed and my phone is still not activated. This is unacceptable and breaches the FCC rule of 24 h
Question
•
Network
Hi there, @user_705awg ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having trying to get assistance. Please be assured you reached the right
LIVE AGENT
I need a live agent immediately. I am tired of messing with AI assistant. They cannot help me.
Question
LIVE AGENT
I need a live agent immediately. I am tired of messing with AI assistant. They cannot help me.
Question
•
Customer Service
Hi user_44fk18! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I am sorry to hear that the home Phone is not working after the modem upgrade. We would be m
Home phone not working
My home phone does not work after the modem upgrade. I have called, chatted, an exhausting amount of hours. I need a technician at my home. My internet is working fine.
Question
No Phone
Logging into the configuration portal directly at 10.0.0.1, there is now a splash screen stating to download the app on a phone to configure the gateway. If my requirement is to configure the gateway from a computer, not a phone, how can that be done? Is there a way to get to the internal configurat
Question
•
Your Home Network
Home phone not working
My home phone does not work after the modem upgrade. I have called, chatted, an exhausting amount of hours. I need a technician at my home. My internet is working fine.
Question
•
Customer Service
Ripping me Off
I have read this problem multiple times, so clearly whatever system you are using to track the return of your routers is flawed. I have been incredibly ill, and I am so frustrated that I now have to deal with Comcast ripping me off even after I have cancelled. My husband drove to the xfinity store a
Question
•
Customer Service
5TH DAY WITHOUT CELL SERVICE
Xfinity Mobile Transfer Nightmare
Last Friday, I accepted an online offer from Xfinity for a five-year flat-rate Internet plan with free modem rental for the entire term and one mobile line free for the first year. Everything went smoothly until the phone number transfer. My number was successfully ported out of Visible (I even rece
Question
Hello, @Countryvariety1 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Cli
suspended service
I set-up payment arrangement for Nov 23 but I had to change the date because of an emergency. When I checked your website the assistant gave me options of 12-4 or 12-15 but I choose Dec 1. Which changed my payment date to Dec 1., but on Nov 23 my service was suspended and my payment plan was cancell
Question
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi https://www.xfinity.com/support/articles/xfi-advanced-settings
EG
commented
14 hours ago
to the conversation:
0
1
Trying to get 2.4 GHz on my wifi
Trying to connect a camera and I need to set my modem to 2.4 GHz. I’m not sure how to do that
Question