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Xfinity Corporate was able to give a $10/month discount for a year which helped. The 2 gig 5 year price lock promotion on the website could not be found on their end and was likely a new customer discount only which would require cancelling services
Attempting to modify my services and I am unable to checkout from my cart.
I followed all prompts to modify existing services and had everything in my cart ready to checkout. Upon trying to proceed to the final step, I reach a page saying to try again. I have done this numerous times and also tried via the app to no avail. I have also contacted support through both chat an
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Didn't mention. Ticket has been escalated, so I am told. However, at the same time Xfinity sold me a service that wasn't available. That's an unfortunate business practice.
CM3000 Not Locking Upstream OFDMA – Upload Stuck at 63 Mbps on 2 Gig Plan
CM3000 on Xfinity 2 Gig plan. Download is correct (~2313 Mbps), but upload remains ~63 Mbps. Modem shows downstream OFDM locked, but zero locked upstream OFDMA channels. Router bottleneck already eliminated with ASUS RT-BE92U. Looking for verification that my modem/account/node is correctly provisio
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How to get 5 year price: $50?
I've been an Xfinity customer for years. I see advertisements for the 5-year/$50/1Gig plan, but when I asked Xfinity about it (I both called customer service and also when into a store and spoke a person there), or when I check my Change Plan options, I don't see this heavily advertised plan offered
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Billing
Bil6ly05 I hear what you’re asking, but there isn’t a way to make that happen. For residential fiber, the connection has to run through the required equipment. There isn’t an option to bypass it, unlock it, or get approval for a cu
Xer10 gateway with 2gb fiber to home plan
Look I understand the biggest telcoms company in the US needs to collect as much data as humanly possible from its users, (not gunna argue over that so pls don't try an deny that) but seriously completely blocking the handshake for us to use our own devices. I understand ur average user may not unde
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OK, I sent a direct message to Xfinity Support
"You'll have to make a payment in person" Message
I cannot pay my bill online. I keep getting this message. I am a cystomer for 15 years and never missed a payment
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@XfinityKei submitted
Remove old Xfinity wire from pole to house
I’d like to request a technician to come out and remove an old Xfinity wire from the pole to my house. It is hanging a bit low and it looks like it may hit a tree soon thank you.
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@XfinityChristy ok, the same basic answer anyone gets and I understand you may not have any more details to give but I don't understand how corporate doesn't understand there going to just keep loosing alot of clients this way . You should know as w
Xer10 gateway with 2gb fiber to home plan
Look I understand the biggest telcoms company in the US needs to collect as much data as humanly possible from its users, (not gunna argue over that so pls don't try an deny that) but seriously completely blocking the handshake for us to use our own devices. I understand ur average user may not unde
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@user_tuthaf I can schedule a technician to come out for that line. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top right
Remove old Xfinity wire from pole to house
I’d like to request a technician to come out and remove an old Xfinity wire from the pole to my house. It is hanging a bit low and it looks like it may hit a tree soon thank you.
Question
Remove old Xfinity wire from pole to house
I’d like to request a technician to come out and remove an old Xfinity wire from the pole to my house. It is hanging a bit low and it looks like it may hit a tree soon thank you.
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Customer Service
Good morning user_cg6wtv. Sorry to hear we are going to lose you as a valued customer. I did notice there was a direct message that was sent over. I am going to circle back with you there now. We ask that you please refrain from sending any employee,
Cancel service
Just trying to be proactive and figure out exactly how to cancel my service as simply and painless as possible.
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RCS connecting
Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist Thanks
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Network
user_u3imgm Sorry to hear that you're having trouble with the Prime Video app. Besides troubleshooting the TV box itself, have you also tried restarting your modem at the same time as restarting the TV box? Streaming apps use the internet to load con
Permanent fix for Amazon Prime Video connectivity?
I cannot launch Amazon Prime Video from within Comcast's X1 service. I can watch it just fine outside of Xfinity. I can launch Hulu, Netflix, Disney+ directly from the X1 service. I did a lot of research and did all of the troubleshooting steps suggested. Do registered the device with Amazon, unplug
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@XfinityJosephA I have the cable box
Espn channels glitching
For months now, the ESPN channels glitch while all other channels work fine. Any feedback/resolutions??
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@user_crunsx I'm glad to hear the technician was able to confirm the node in the area has been updated to provide the enhanced speeds. It's all a matter of time before you begin to receive the speeds you're looking for. Did the tech mention when the
CM3000 Not Locking Upstream OFDMA – Upload Stuck at 63 Mbps on 2 Gig Plan
CM3000 on Xfinity 2 Gig plan. Download is correct (~2313 Mbps), but upload remains ~63 Mbps. Modem shows downstream OFDM locked, but zero locked upstream OFDMA channels. Router bottleneck already eliminated with ASUS RT-BE92U. Looking for verification that my modem/account/node is correctly provisio
Question
I keep getting billed for phone service but I was supposed to have it free for a year
I signed up for internet w free phone service. I get billed every month, spend an hr on the phone, get a credit and sure enough billed again the next month. It never gets corrected.
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Plan
Update: During a technician visit, I was informed that while the node serving my area has been upgraded, the FDX/enhanced upstream connection has not yet been completed. As a result, the upstream OFDMA connection cannot properly lock, preventing deli
CM3000 Not Locking Upstream OFDMA – Upload Stuck at 63 Mbps on 2 Gig Plan
CM3000 on Xfinity 2 Gig plan. Download is correct (~2313 Mbps), but upload remains ~63 Mbps. Modem shows downstream OFDM locked, but zero locked upstream OFDMA channels. Router bottleneck already eliminated with ASUS RT-BE92U. Looking for verification that my modem/account/node is correctly provisio
Question
Sf Giant games freezing up and more
5/24/26 Broadcast pixelated, freezing up and 20 minutes of Spanish and English at same time. 5/25/26 Many times video stopping while sound moving forward. Complete stoppage with technical banner popping up. These are not home equipment problems as many people reporting same symptoms across Reddit an
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Channels and Programming
Good morning @user_l2c9a Thank you for reaching out and sharing your interest in our pricing options. To be transparent, new customer pricing is not available for customers with existing accounts. This includes canceling an active account and openin
XfinityJoe
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How to get 5 year price: $50?
I've been an Xfinity customer for years. I see advertisements for the 5-year/$50/1Gig plan, but when I asked Xfinity about it (I both called customer service and also when into a store and spoke a person there), or when I check my Change Plan options, I don't see this heavily advertised plan offered
Question