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Lawn damage
When is someone coming to plant new sod to repair my damaged lawn after a contractor ran an underground line down the street? I have been adding to my own water bill to water the damaged areas however due to my personal schedule cannot continuously water enough to keep the grass from dying.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Modem
I moved yesterday and went to try and get the modem activated I tried to work with someone online that didn't work. So I had to talk to an associate on the phone she couldn't get it to work. She was supposed to have a tech come out today well she booked the wrong day thankfully I caught that late la
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How to dispute a tech charge
I'd like to dispute a tech charge since the service tech not only had to activate a line but also had to replace my modem- which I had just picked up from the store. Frustratingly, none of the tech support mentioned the $100 charge while I was on the phone with them. I only learned about the charge
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Billing
Good afternoon user_bj3299. We can certainly look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the
No Easement
I have not heard back from your field reps concerning the removal of your equipment.
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Pin to unlock phone
I am a former customer. I have a Motorola Moto G that has been paid in full for years. I am requesting the 16-digit Network Unlock PIN for IMEI sent through direct message. I need this code to use my property with my new Lifeline provider.
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Devices
@user_zbfuun I appreciate you sending the direct message with the requested information. I was able to locate and will follow up with you there to assist with the line repair work.
broken cord
I had xfinity come and install this cord so my wifi could start working for 100$ and then my landlord hired people to start working on a tree in my yard, they cut the cord outside and now my wifi isn’t working. is there any way you guys can come here and repair the cord for me for free or would it b
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Older Xfinity security system with new cameras
I have been at our current home for 7 years and have had Xfinity security all this time. I don’t believe the touchscreen has been replaced since we got it. I have since added the latest Xfinity cameras and connected these to my home network. I can see them fine on my Xfinity app on my phone, but I c
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Devices and Equipment
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No Easement
I have not heard back from your field reps concerning the removal of your equipment.
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user_h0beku Hi there! Thanks for using our Forums and our team is here happy for the chance to work together to help make the changes you need. To get started can you send me a DM with your full name and service address? To send a "direct messag
customer service
I want to cancel all my cable channels and just have the wifi remain. How do I do that? acct. number [Edited: "Personal Information"] [Edited: "Personal Information"] Thanks Henry [Edited: "Personal Information"]
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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups
XB7 frequent reboots
My XB7 is in bride mode and it simply is acting as a cable modem. I notice it reboots (blinikng green light) at least once a day for the last couple of days. I wonder if those reboots were triggered by xfinity (software updates)? Anyone has the same experiences?
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user_11v9o3 I appreciate you trying all those troubleshooting steps. We would be happy to take a look at this issue on our end. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xf
Xfinity will Not Let Me Log In
When I try to log in, I get in, and then click on the Account button. When I clock on it and clock on Check Email, I always get a Bad Header error, because Xfinity has entered a long string of unnecessary information.
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I still don't see "Notification Settings" or any way to manage marketing-specific notifications - maybe it was removed? I'm using the Xfinity app v6.0.0 on iOS 26.4.1
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Changed batteries In keypad still says need changing
Says change batteries already changed them
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Rules and Automations
Not getting any email after updating password. Need immediate support.
I updated my Xfinity password and now not getting any new emails for 2 days. This is direct on the Xfinity site, not on a 3rd party. Using a Mac, accessing Xfinity directly from Google Chrome. Please respond as I can't find any customer services on your site. (the AI chat is a joke!)
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Is there a schedule for service outages?
I work from home so when Internet is down I'm stuck. This happened multiple days this week. Is there a way I can know when service will be done in my neighborhood ahead of time so I can make proper arrangements?
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