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user_y5pttl Thanks for letting me know that step isn't working. Let me try a refresh to the box on my end. I'll need account information to locate the account to assist you directly. Can you send us a direct message with your full name, name of accou
Streaming box is stuck on link account after move.
Like a lot of people on here i moved and now my streaming box wont work just infinitely goes through link account and does kot let me watch anything. I have tried all normal approaches turning it off and on again, Power cycling, factory reset, everything same thing evertime
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It shows a balance due which will be paid when i get my money back. The issue of payment arrangements is long past . The issue is the $132.00 refund i am old it shows that it was refunded to my old bank card which the bank says wouldn't matter it wou
REFUND
[Edited: All Caps] Xfinity took an unauthorized payment of $132.00 on June 19th. I do not have Auto Pay and never have. My bill isn't $132.00, and my bill wasn't even due yet. Because of the actions of your company, my bank canceled the card you took the payment from and issued me a new card, which
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Thanks. The issue started about 2 weeks ago. When the problem occurs, it affects *all* videos, but only X videos -- those on news sites, Youtube & etc. work fine. I've examined the X problem in many ways: I've used Chrome, Firefox and Brave. I've
Problems with Sacramento servers
Hello. I believe I've found a Comcast routing issue affecting X (formerly Twitter) video delivery. X videos fail on my Windows PC over my Comcast connection, but: YouTube and other video sites work normally. X videos work immediately when I connect the PC through NordVPN. X videos also work on my An
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I was able to disconnect my XER-10 and connect my pfsense router. I used the support on reddit https://www.reddit.com/r/Comcast_Xfinity/comments/1v84tca/epon_can_use_their_own_routers_now/ They needed the mac address of ONT and serial number. No tec
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Thank you for the response. Just because my OCD won't let me not correct this, for the record. It is not a staffing shortage during peak hours; it is clear mismanagement of staff. There were more than enough staff when I arrived, but to have them all
The Manahawkin Store location lack of Customer service.
Hello, I have had to go into my local store for a few things, and each time, the experience gets worse. I am not sure what your staffing model is or if the manager is just incompetent or unaware of peak times, but the wait times are horrible. On one of my last visits, I got there around 3:15 PM; the
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user_gvc28sThank you for taking the time to share such detailed troubleshooting information here on our Xfinity Community Forums. I can understand your concern, especially since you've already narrowed the issue down quite a bit. A few questi
Problems with Sacramento servers
Hello. I believe I've found a Comcast routing issue affecting X (formerly Twitter) video delivery. X videos fail on my Windows PC over my Comcast connection, but: YouTube and other video sites work normally. X videos work immediately when I connect the PC through NordVPN. X videos also work on my An
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@user_d7a3fz Thanks for getting back to us. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top right of this forum
Is anyone else dealing with pixelation issues on local HD NY channels in the Central Jersey area?
Just wondering. Because I've been dealing with pixelation issues on several of the local HD NY channels for about 2 weeks now and I suspect it's an issue outside my home that's causing it since last fall, I was dealing with the same thing and the issue finally cleared up. I'm okay if it's going to t
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Specifically states in the small print that Verizon customers come first because we are basically hijacking their towers. During peak hours or in areas where there are an abundance of Verizon wireless customers, we are basically put in the back seat
Xfinity mobile network becoming worst n worst
I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi
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@XfinityChelseaB I’m curious. Why does it need to update daily? I can’t think of any other tech or software that needs to update every freaking day. Also why does it take so long? First it covers the picture with a “we’re updating” message but yo
update window
I have set my daily update to happen between midnight and 2am so why does it sometimes (like once a week) update at a time outside this window (like 4am)?
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Inferior Xr15 remote
Many have voiced their opinion about the really poor design of the Xr15 remote compared to the Xr11. The buttons are too small, it's less comfortable to hold and use and the 'What did they say?' replay button is gone. We all pay a small fortune for Xfinity service and should be provided with equipme
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X1
Reset pcpn
I need to reset pcpn it successful all my Xbox I need to get it reset please can you help me thank you
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Your Home Network
I have the same issue. I went through the all the troubleshooting steps on the Xfinity app (resets, etc) to no avail and Xfinity eventually had to call me. I was told by the agent that this is a known issue and that Xfinity is working to resolve it.
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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Tv
Do I have basic cable included with 14.99$ a mouth solder plam ?
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Channels and Programming
Temporary second Internet installation
We just bought a new home and willl need internet there and at our current home temporarily until renovations are complete on new home
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Customer Service
Unauthorized Mobile Care Charges
@Xfinity Support To Xfinity Mobile Support, I am writing to formally dispute unauthorized charges on my account and to demand immediate action. On March 30, 2026, Xfinity Mobile Care was added to two Apple Watches on my account ($15/month per watch, totaling $30/month) WITHOUT MY AUTHORIZATION OR CO
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Plan
@XfinityQuemekia I just sent a DM to xfinity support. Could you please check? Thanks
Direct Messaging access
Could an xfinity employee please invite me for DM? I'll need some help from an employee. Thanks
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Hello there @user_bkbrye! Thanks for reaching out through our Xfinity Community Forum! Our team will be more than happy to help you today. May I know what specific issues or service concerns we can assist you with?
Direct Messaging access
Could an xfinity employee please invite me for DM? I'll need some help from an employee. Thanks
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Direct Messaging access
Could an xfinity employee please invite me for DM? I'll need some help from an employee. Thanks
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Sign-In and Account Management
Hello @user_a2oxov, thank you for taking the time to leave a post. Glad to hear that your payment has been made in full. I can certainly understand wanting to get your services restored as quickly as possible. In many cases, services are restored aut
XfinityMarshante
commented
5 hours ago
to the conversation:
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0
Restore my services
Made payment in full
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