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Dropped Internet for Brief Periods Constantly Over the Past Two Weeks and Counting
I have been experiencing a brief loss of internet throughout the day (like 5 to 10 seconds) which causes videos and other entertainment to pause constantly. This happens throughout the day, and I can't give an exact number of times it happens because it is sporadic. I have constantly ran the Xfinity
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The update is that I'm being offered another technician visit. I don't think that's acceptable since I've gone down that route twice already (3 times if you count the drop line visit).
Repeated Internet Drops (T3 timeouts and Channel Errors)
I am an Xfinity customer in Lafayette, CA experiencing repeated internet outages for years. My attempts to address the issue hasn't fixed the problems. Over the last 2 weeks, l got more serious about troubleshooting. I have done extensive technical troubleshooting and have documentation that points
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I don't want to be part of the forum. Is there a way to delete my email from the user listed?
Delete Community user
Please delete from Xfinity Community user_Oegjgd I do not wish to have this account and click on a button in error.
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Since AI it is the WORST FIGHT to get to a real person, it is [Edited: Language]awful !!!. All the neighbors on our street are pulling their hair out. we all hate it ……get a clue !,,,,,,,,,,,,,,,!!!,
The worst customer service in the world
It is horrible how much time and effort they spent making this company have the worst customer service ever on purpose. It is their business model to frustrate you over and over again and have AI agents mess up your account month after month. Cancelling is impossible, talking to a real person is imp
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Thanks for your feedback, @user_b8b62c. We are always looking to improve the customer experience. I would be happy to check on your promotional details to ensure you are getting the best rate for your services. If you can please send me a Direct Mess
What is up with internet south of Issaquah?
Xfinity took down the system last Wednesday and Thursday night. Since then my 1g speed account is uploading at about 1 to 2 mbps. I’ve tried calling support and was transferred to a chat that was never joined by a tech to provide support. The stupid virtual assistant is worthless. How do I get someo
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CCOOPER551, hello there and thank for joining in the conversations on our. I completely understand your frustrations and I am definitely here to be able to assist you and looking over your account ensuring that you have the best of the best. While I
NFL and Red Zone gone
Hello, I pay extra for the sports package. I tried to watch the NFL channel this morning and received a message that both the NFL channel and Red Zone are not longer available. Will these be added back? Will there be credits to my account until restored. Football is the only reason I pay extra for t
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Printable channel lineup 2026
I'm looking for a printable channel line up where you can select your plan, that includes both channel# and network name. Preferably also includes data for lower plans that your receive by default. Is there such a thing? I don't want to have to print 30+ pages of information I don't need!
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Channels and Programming
Where can I find out the expiry data on my mobile promotional plan?
I couldn’t find any documentation about my mobile promotion plan that was bundled when I purchased my home internet. I’ve already chatted with three different agents, and each gave me a different answer while also urging me to apply the promotion immediately. Honestly, it feels very inconsistent and
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Plan
It’s back to working correctly, for now. To keep customers, I’d highly recommend: 1) actually answering the phone or have an agent actually join the chat when your “customer service” phone number transfers a customer to a chat (without the customer r
What is up with internet south of Issaquah?
Xfinity took down the system last Wednesday and Thursday night. Since then my 1g speed account is uploading at about 1 to 2 mbps. I’ve tried calling support and was transferred to a chat that was never joined by a tech to provide support. The stupid virtual assistant is worthless. How do I get someo
Question
Printable Channel line up by plan with channel numbers AND network name
I'm looking for a printable Xfinity channel line up by plan, that include both the channel# and the network name. Is there such a thing? I don't want to print 30 pages of channels I don't have! Thanks
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Channels and Programming
So true been with them over 30 years and have all the services you think they would have given us a head up but no they don't. All they worry about is my 370 for cable and 270 for mobile service which is highly expensive.
NFL and Red Zone gone
Hello, I pay extra for the sports package. I tried to watch the NFL channel this morning and received a message that both the NFL channel and Red Zone are not longer available. Will these be added back? Will there be credits to my account until restored. Football is the only reason I pay extra for t
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Cannot load email as imap
My husband changed his password on the computer so I changed it on his iPhone and kept getting an error message that the email could not be found — I honestly forget the message at this point. Anyway, I deleted his email from his phone and added it again but it defaults to POP instead of imap. I eve
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@user_45ohdz Thank you for using Xfinity Forums to reach out about your account cancellation concerns. I am so sorry to see this has been your experience. Did you receive a cancellation confirmation any of the times you reached out?
Bill
I made several calls and spoke to 2 different people about receiving a bill after I had canceled services and I made sure to cancel BEFORE the new billing cycle because I was told i wouldn't have another bill but I kept receiving bills anyways. The 2 i spoke to told me not to worry about the bills,
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increased spam in inbox
crazy increase in spam last week or so! from rare to many. all clearly spam. I keep marking as spam but tedious. is there a way to increase sensitivity of the spam filter? I have spam filter enabled, but dont see any settings to change..... ugh
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user_53wpdr Thank you for the update! We can take a closer look at the connection status please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Messa
Awful and Untrained Service
How is this the only method to escalate a complaint? Is it so far removed that we can barely talk to a human let alone someone trained. Firstly your AI assistant programming is awful. Tech issues should never be handled by such a poorly written LLM. It froze on giving me the same answer for five str
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No, it doesn't show any issues.
user_05da6f
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Slow internet speed
I am subscribed to the 1100 Mbps speed tier, but I am consistently capping out at roughly 650 Mbps. I have verified that this is not a local Wi-Fi or router issue. My hardware is fully capable of multi-gigabit speeds and is connected via a 2.5Gbps port. The speed bottleneck is occurring directly at
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