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3 months of service interuptions
How is it possible that i get daily messages that xfinity is upgrading the service in my area and I will experience outages and then every evening i get a message saying they failed to complete the work. There is no transparency on what these upgrades are and the credits that have been issued are la
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Customer Service
user_m89uop Let's see if we can save you a trip to the store. Please clear cache and cookies in your Chrome settings, then try making the payment and let me know if it's successful. You can find instructions here if needed.
Why does the Xfinity mobile app [Edited] now!
Every time I try to go in and pay my bill I get an error message, I mean every time! I know they want the money to keep the service on!
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Hi user_vhqghq! Thanks for taking the time to leave this wonderful feedback on our Xfinity Forum. We truly appreciate you being a long-time customer with us, and please know my team is always here to support you with your service needs. I would love
Survey for recent help
Want to give a huge thankyou yo manpreet they were the nicest, agent, they were very understanding and helpful and patient with me. Didn't end the chat or get rude or anything. It helped me with getting my bill. Do they change once I moved as well as explain that I had a previous balance that I didn
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@XfinityEmilyB I was using Google Chrome when I tried to pay through the other portal online I guess I’m just gonna have to go to the actual physical store and pay my bill again that way because this I tried it again today. It still does not work on
Why does the Xfinity mobile app [Edited] now!
Every time I try to go in and pay my bill I get an error message, I mean every time! I know they want the money to keep the service on!
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Returned Router
Hello, I recently returned my Xfinity wifi router but have been receiving emails concerning a failure to return. I returned it in March to the store on Jonestown Road, Harrisburg PA
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Customer Service
Thank you for that update. Would you like to make changes to your service tiers? If yes please send us another message for us to continue in private. @user_7y9st1
My personal wi-fi summary is a lie and your chat bot won't connect me to a real person even though it says it can
I just got my "Your personalized WiFi summary" e-mail in which the download speed was twice what i have ever gotten. There is no way I can reach anyone in customer service except by phone.
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user_wjxl6s Hello, and welcome to our Xfinity Forums! We appreciate you sharing your experience, as it helps us improve our customers experiences with the feedback. This is not the ideal experience we want our customers to have. While this has not be
Diamond tier Membership program
Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to activate the reward from within my main account, bu
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There is basically no value in being a Diamond level customer and for that matter no value or benefit for being a customer period the offerings for new customers are ALWAYS better. I have service at a home that I am not in for many months and even t
Diamond tier Membership program
Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to activate the reward from within my main account, bu
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App issue
Your app locks up frequently, or has an incorrect router/gateway status. Manual reset is more effective than using the app. Frequently the app services tab states router/gateway off-line. when you go to the wifi tab, it states on-line. Following viewing the wifi tab, if you go back to services, it s
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Xfinity App
user_blqjbj Hello and thank you for reaching out via our Xfinity Community Forums. I’m sorry you’re having trouble making calls, I know how important it is for your phone to work when you need it. I’d be happy to help figure out wha
having problems making telephone calls on my cell phone [Edited]
having problems making telephone calls on my cell phone [Edited: "Personal Information - Phone Number"]
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Barbted1, Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainm
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
On the side of the little metal box that we can't see, it probably says "power inserter" or something similar. If so, it takes power from the AC adapter and adds it to the coax cable. So you may have some other device like an amplifier or acti
Anyone know what is this?
Xfinity tech installed this in my home long time ago. What does it do?
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Well I followed the DM instructions above. It took 45 minutes just to confirm who I was and what my account # was. Average response time to anything I entered was about 8 minutes. After another 45 minutes they said they would send out a
My personal wi-fi summary is a lie and your chat bot won't connect me to a real person even though it says it can
I just got my "Your personalized WiFi summary" e-mail in which the download speed was twice what i have ever gotten. There is no way I can reach anyone in customer service except by phone.
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Complimentary
Today I had the pleasure of speaking with Scott at 11am on April 22, 2026. Scott was professional and didn't speak to me in a condescending manner. He took the time to explain my bill and made changes that I understood. Thank you Scott for your service!
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user_4qlh8oThank you for reaching out. I know how concerning it is to receive return reminders when you’ve already taken the time to bring your equipment back. I’m really glad you let us know. We want to make sure your return is properly
XfinityChristy
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Returned Router
Hello, I recently returned my Xfinity wifi router but have been receiving emails concerning a failure to return. I returned it in March to the store on Jonestown Road, Harrisburg PA
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