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That is correct, @user_iqnpt1! They will reach out to you at the phone number and email address you provide within the form. We can check back with you here in a few days to make sure you’ve been contacted, if you’d like.
Wrong Person and Paying for it right now
Good afternoon, In November 2025, I was getting phone calls for a bill that was not mine. The bill was for $306, which was not mine, but it took the third person calling for the bill to be paid to verify the address. The bill of $306 was associated to a address in Florida where I had never lived. I
Question
Good afternoon user_3msz74. Have the interruptions indicated if they were part of any maintenance or upgrade works? Have we sent any technicians out to your home yet? I can assure you we want to make sure this gets resolved.
Your account isn't eligible for a credit at this time Sorry, your account has already exceeded the maximum amount of credits.
Hello My service is constantly down due to outages in the area. $5 credit is nothing when the bill is close to $100. Only 2 credits a month even though the service is down many times.. thats bad service. I do not recommend anyone use xfinity.
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Address Change
I moved and no longer live in a Comcast area. I still have Mobile. I would like to change my address on the account. Can someone point me in the right direction to change that
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Network
Hello @user_wqbhq1, There are many things that factor in to device payment plan availability. I would love to take a look at your account and see what is going on with that ticket as well. Please send us a direct message with your full name and addr
Upgrade Phone [Edited]
Yes - I am at a loss for words. Longtime Xfinity customer and encountered an issue on Sunday night that is STILL not resolved. I wanted to upgrade one of the phones on my account but was not able to finance. I have had Xfinity for 9 years, currently have 5 lines, and my mobile account has had every
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Will I be notified when the Security Team receives my packet?
Wrong Person and Paying for it right now
Good afternoon, In November 2025, I was getting phone calls for a bill that was not mine. The bill was for $306, which was not mine, but it took the third person calling for the bill to be paid to verify the address. The bill of $306 was associated to a address in Florida where I had never lived. I
Question
unable to receive mail on my phone or outlook - can't find imap server
I am unable to receive mail on my phone or in Outlook. In both cases the devices are not able to connect to the imap server. The password for all accounts are current and are in the apps and devices. I am getting an error message on my phone that Comcast is not available and on my PC that is trying
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Hello @kameronb1, thank you for taking the time to leave a post. I’m truly sorry to hear about the challenges you’ve been facing, especially with the unexpected job loss. I know how stressful it can be to balance essential services for yo
Loyalty
I am writing to formally express my frustration and disappointment regarding my recent experiences with Comcast/Xfinity customer service. I have been a loyal customer for quite some time. Unfortunately, I recently lost my job, and during this difficult period, I am doing everything I can to reduce e
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Virtual gift card
Our 50 dollar virtual gift card we received is missing from my Google wallet and we haven't used it
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Customer Service
Sounds good! We're here for you if anything else comes up 👍 Have a great weekend!
XG1v4 DVR Boxes Out of Stock at Local Xfinity Store
I have been trying to get an XG1v4 DVR box from my local Xfinity retail store. They have been out of stock the last three times I have visited, so I either end up with an older wired Version 3, which is non-4K, or a wireless version, XI6-T, which isn't as stable. The rep told me that they could orde
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Good for now. Thanks.
XG1v4 DVR Boxes Out of Stock at Local Xfinity Store
I have been trying to get an XG1v4 DVR box from my local Xfinity retail store. They have been out of stock the last three times I have visited, so I either end up with an older wired Version 3, which is non-4K, or a wireless version, XI6-T, which isn't as stable. The rep told me that they could orde
Question
Hello, How long does a customer need to wait and or be informed of all the questions its been hours I have waited 2 weeks and spent at least 4 hours for 3 days
Chat agent and transcript cant get any answers
I spent hours on chat was told. I was getting replacement modem with the updated model. Never got this and keep going in circles on chat for days and hours Can't download any transcript or get any answers
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Last billing statement
Billing Statement
Where can I find a statement of all billings and payments made in calendar year 2025?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Price increases
Why are the prices for internet so high right now? I was paying $43 a month for 400mbps speed before. Now I pay $60 for 1gbps for one year but after my year is up it will go up to $110 a month! If I go down to the lowest speed it will still be $70 per month. I hope there will be a deal available to
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Hello @user_m04mfb If you redeemed the gift card, and it went unused we can reach out to our team that handles those to request one get reissued. Please send us a direct message with your full name and the service address, and we can get that ticket
XfinityMatthew
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Virtual gift card
Our 50 dollar virtual gift card we received is missing from my Google wallet and we haven't used it
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