Xfinity Community Forum

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Line down

Line is down so when the outage is repaired our internet will still be out

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Customer Service

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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My bill just doubled

My bill just doubled and it's too much!! Any way to fix it?

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My bill just doubled

My bill just doubled and it's too much!! Any way to fix it?

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Your Home Network

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Magmon100 Thanks for the response and we are happy to help with this! Have you made sure the app is up to date and the system that it is operating on?

XfinityJorge

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4 hours ago

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Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

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Hey there, @user_6c65qy! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize for the experience with your email password issue. I appreciate you jumping in and sharing the details @Again! Can yo

XfinityAdrienne

commented

4 hours ago

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No e-mail

Changed Password last week ..have not received any email.

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Thank you for reaching out to our team here about that battery backup issue. I know how concerning any power interruption can be. I do not have an exact formula showing for that type of backup. I did find that a 950VA (approx. 480W–510W) batter

XfinityJohnG

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4 hours ago

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Battery backup

I have the model X88 internet gateway. It's the only device plugged into a 950VA battery backup. During a recent power outage, the backup battery was drained after, maybe, two hours with no internet being used. We also use Xfinity for landline service, so no gateway equals no phone service. Before I

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user_jgf37v I appreciate that additional information, are you an existing Xfinity residential internet subscriber as well?

XfinityMarcus

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4 hours ago

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Xfinity Hotspot Not Emitting Correctly

So basically My local public hotspot (xfinitywifi) I use as I work from home,has been down for longer than a week. I can’t connect to it yet it says it is active. I couldn't find another way to report it, and I rely on it mainly for work, so I'm hoping I'll be able to get this resolved. the hotspot

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Support

add a secondary name to the Bill-To mailing address for proof of residency.

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Billing

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v58

I have a Tivo with a CableCARD that was working perfectly fine for many years until recently. I sent it out for repair. The hard drive needed replacement, and no data recovery was possible. I think this necessitated re-pairing the CableCARD with my Comcast cable service. Or possibly re-pairing would

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Customer Service

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xfinity stream fast forward button not accessible for in-progress recordings on LG tv.

The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv

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Xfinity Stream Website

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user_bisfkq Thanks for reaching out to let us know you are experiencing speed issues with the XB10 Gateway modem. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this

XfinityBrianH

commented

5 hours ago

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XB10 gateway only providing a small fraction of contracted speed

I currently have the 2GB/2GB internet package. My XB10 gateway is maxing out at a whopping 120mbps down. What is going on here? This is the second XB10 I've had, and each time I restart this device my download speeds decrease.

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@XfinityJon it was working fine yesterday. But today is back to same issue. What’s to be done?

Magmon100

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5 hours ago

to the conversation:

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Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

Question

Mariap2 thank you for using the Xfinity Community Forums page to reach out today. We can definitely assist you with getting an additional name added on to the bill. Please send us a direct message with your full name and complete service address to

XfinityMarcus

commented

5 hours ago

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Add a name to my bill for residency proof

Hi, how can I add a second name to the "bill to" address line for proof of residency?

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Can you help me check the status of my number transfer from Xfinity to Tello?

I'm writing to check on the status of my number transfer from Xfinity to Tello. I have already provided the account number and number transfer pin to Tello that I had gotten from Xfinity many days ago

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Plan

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Yes I have, I’ve tried troubleshooting myself using methods that were mentioned in the support page. at this point I don’t know what to do.

user_jgf37v

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5 hours ago

to the conversation:

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Xfinity Hotspot Not Emitting Correctly

So basically My local public hotspot (xfinitywifi) I use as I work from home,has been down for longer than a week. I can’t connect to it yet it says it is active. I couldn't find another way to report it, and I rely on it mainly for work, so I'm hoping I'll be able to get this resolved. the hotspot

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Thank you for reaching out here about that Mobile service issue. I am sorry to hear about that experience so far. If you are not able to report that at the https://www.xfinity.com/mobile site, I will be happy to assist you with that problem from here

XfinityJohnG

commented

5 hours ago

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Reporting a cell service outage

I live on the west side of town and my cell service went out. My Internet is fine but it dropped me mid important call. I've missed an important appointment because I could not call, because the Internet calling is not working. I used every method on the website and it's all bots that keep trying to

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user_jgf37v I do want to mention that if hotspot signal comes from devices in the area on the network with the feature enabled, so if that were to be turned off manually by the signal owner it could impact the availability. That said, it does appear

XfinityMarcus

replied

5 hours ago

to the conversation:

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Xfinity Hotspot Not Emitting Correctly

So basically My local public hotspot (xfinitywifi) I use as I work from home,has been down for longer than a week. I can’t connect to it yet it says it is active. I couldn't find another way to report it, and I rely on it mainly for work, so I'm hoping I'll be able to get this resolved. the hotspot

Question

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Reporting a cell service outage

I live on the west side of town and my cell service went out. My Internet is fine but it dropped me mid important call. I've missed an important appointment because I could not call, because the Internet calling is not working. I used every method on the website and it's all bots that keep trying to

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Customer Service

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user_0g65pf when you have a moment please create a public post to get support with your Xfinity Video service. We want to help with that volume issue!

XfinityJosephA

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5 hours ago

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Disney / NFL Network talks and business relationship?

I doubt I need to explain the problem that I have with NOT having access to the NFL Network in spite of the fact that I pay for the access. The word on the street is that negotiations are stalled and no one is talking. Come on folks...first preseason game is tomorrow. I have not had any of the prese

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sim unlock

I need help with getting my sim unlocked

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Devices

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