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Having the same issue. I had peacock. It now that I have changed plans It’s showing to select a plan but Xfinity shows it’s active and I’m getting nowhere!
cannot activate Peacock promotion
Today, I entered into a new (5-Year Price Guarantee) contract with Xfinity. Included with this plan is a 2-year FREE subscription to Peacock Streaming. I am unable to activate this service. I navigated to the proper screen via an email that was sent to me however, it seems to be caught in a wait loo
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Good evening user_fz4ygn. I would be happy to look into this for you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on
equipment fee charged after return
I rented an Xfinity gateway for 1 month, then purchased and installed equipment of my own and returned the spectrum gateway. However, I am still being charged for equipment rental.
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@user_3o0s1p Okay. For this issue you are going to want to submit a ticket with our Customer Security Assurance team. You can request to speak to them directly through our main number 1-800-934-6489 or by submitting a request under the postmaster opt
all of my incoming Emails are going to my spam folder. This just started happening a few days ago.
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Dear Community, I feel your pain! I was seriously worried about this transition since it was announced, as I am NOT tech savvy, and I had visions of being in tech purgatory forever. I carved down my Comcast emails to bare minimum (I work on an iMac,
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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user_thanos - Hello! Our team can help with all things Xifnity right here. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To d
Outstanding bill paid but no Wi-Fi
Been away for 4 months and paid outstanding bill but 2 days later still no Wi-Fi
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The authentication portion is usually related to the email address and password portion. Did it have you manually punch in the password or did it autofill it?
Missing email folders in Mail app after deleting and reinstalling Mail app
I spoke with a Comcast technical support person on the phone yesterday because the mail app on my Apple devices was getting error messages, including, “Authentication failed,” and “Alert.” The tech told me to delete my email account and then reinstall it. I followed those instructions, but now all o
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@XfinityChristy I am having the same issue. I don’t have any other devices logged in besides my phone. It’s ridiculous I pay for my xfinity to access football through my local channel, yet it doesn’t work.
iphone
i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t
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user_jxlqun Our team can look into this on our end today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Cli
Customer Servixd
I’m getting so much misinformation. I was advised I would be on a government plan and services will not be disconnected due to government shut down.
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I found everything you mentioned above. Yesterday, at the suggestion of the Comcast tech, I deleted the Mail app from my iPad and then reinstalled it. Not all of my emails have been populated and all of my folders are missing. After deleting t
Missing email folders in Mail app after deleting and reinstalling Mail app
I spoke with a Comcast technical support person on the phone yesterday because the mail app on my Apple devices was getting error messages, including, “Authentication failed,” and “Alert.” The tech told me to delete my email account and then reinstall it. I followed those instructions, but now all o
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Accepted Solution
verifying that my change of address has been made correctly
[Edited: "Personal Information"]
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Billing
We are connected to our WiFi on my account and still can’t get XFinity stream to work. We still get this message
Error TVAPP-00277
Error TVAPP-00277, cannot play live channels on xfinity app with Samsung tv
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user_c4l68g - Thank you for trying that troubleshooting step! Let's troubleshoot this issue together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to lo
DVR playback in app bugs??
Every time I try to playback dvr episodes in the Xfinity stream app I experience issues. Specifically when I try to fast forward it glitches and jumps backward like 10 minutes. I literally can’t even get through an entire episode unless I sit through all the commercials. It’s 2025 why can’t I even f
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I have made several comments already and I think that is sufficient.
user_tgxyi2
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17 hours ago
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verifying that my change of address has been made correctly
[Edited: "Personal Information"]
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