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Audio issue
Audio on my tv constantly fades in and out. Running tv speaker on HDMI. Wireless cable box. I’ve tried unplugging and rebooting and done a system refresh. Anything else I might try? Thank you.
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X1
Thanks for further clarifying, @user_c2y2b1. I am glad to hear the power is back online. That sounds like quite a bit to get repaired! Are you still seeing an interruption message on your account? The issue needs to be fully resolved before the Xfini
Form isn’t working
When you put in the start date which is the 08-11-26 and the end date was 08-18-26 it keep but the start date in the end date
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Thanks for the quick follow up. I use Apple Mail. The message says that an SSL error has occurred and a secure connection to the server cannot be made. The mention of my password was when I went into settings and tried a few things there and tried to
The attempt to send data to the server "smtp.comcast.net"
My outgoing e-mail has stopped working. I've tried all the trouble shooting I can find online, and no luck. It randomly works for a few minutes, then back off again. It says my password is wrong, but I've double checked it and it's the same one I've been using. It's also the same password for the in
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Hi there, @user_fkjp5f! Thanks for taking the time out of your day to reach out about your service. I understand wanting to have service with your children starting school again. I hope they had a nice summer break! When your account has closed due t
URGENT FORMAL COMPLAINT – IMMEDIATE RESOLUTION REQUESTED
I am extremely frustrated and disappointed with the way Xfinity has handled my service, especially after being a loyal customer for approximately six consecutive years. I understand that I fell behind on my bill during a difficult financial period, and I am not denying the balance or refusing to tak
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1 Gig plan showing 100 Mbps upload instead of 1 Gbps
I upgraded to the 1 Gig plan specifically for symmetrical 1 Gbps download/upload service and received an XB10 gateway. If I go to "Manage Plan" -> "View & Manage Current Services" (which takes me to https://www.xfinity.com/learn/existing/offers-changeplan), my account currently shows: 1 Gig Plan Dow
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Your Home Network
I want to remove voice from my plan
I currently have Xfinity Voice on my plan, but don't really use it, so I would like it removed. How do I go about doing that? Thanks
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Home Phone Features
Reoccurring Pixelization on TV
This is a recurring area issue. 6-8 months ago a technician had to repair the equipment station at our main community entrance due to low signal/noise causing severe pixelization on TV. It is now happening again. Please submit a maintenance ticket to the line crew for the community node rather than
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X1
I see. Ok. Sounds good.
Billing related issue
Hi, I have reached out to customer service with Xfinity to get my bill adjusted. The thing is that I have been offered as a loyalty gesture some two digit dollar amount by another Xfinity customer service agent who offered me this loyalty gesture while I was getting help with another issue. He said
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For me the issue isn't that the favorites are gone, it's that I cannot access the Favorites Guide at all. When you try to go to the Favorites Guide it's blocked behind a Quick Tips screen.
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Favorites channels deleted
How many people are getting fired for this mess? All favorite channels are gone.
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Channels and Programming
For credit because of the power outage We had and most people still are mine was from August 11,2026 till August 17th and when I fill it out the the credit form it’s August 11,2026 for both beginning and date it came back on
Form isn’t working
When you put in the start date which is the 08-11-26 and the end date was 08-18-26 it keep but the start date in the end date
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@Dangerdad137 I’m getting the same issues going on a month now.
Unable to view videos on X: tracert shows a loop in the routing
This problem comes up, goes away, then recurs. When attempting to view videos on x.com it sometimes doesn't load. I managed to get a tracert from the network and I see the following: Here are the tracert problem: tracert video.twimg.com 1 (my network) 2 10 ms 11 ms 11 ms 100.93.193.26 3 11 ms 11 ms
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Same problem here in Georgia. Guide is stuck on Quick Tip loop. Also on Xfinity Stream all of my favorites have been wiped out.
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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I’m getting the same issue.
Unable to view videos on X: tracert shows a loop in the routing
This problem comes up, goes away, then recurs. When attempting to view videos on x.com it sometimes doesn't load. I managed to get a tracert from the network and I see the following: Here are the tracert problem: tracert video.twimg.com 1 (my network) 2 10 ms 11 ms 11 ms 100.93.193.26 3 11 ms 11 ms
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Fix this!!! Ripping us off every month — worst. Monopoly!!!
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Hi user_a6jdvt, thanks for reaching out here on the forums! I'm truly sorry that your area and services got hit with severe storms, and I hope you and your loved ones are doing okay otherwise! In situations where our infrastructure takes a massive
Outage in my area
I live in Northwest Indiana, where storms and tornadoes left the entire region without power and internet for the last full week. A tree branch even fell onto some of the power lines (including my internet line), though it seems that the lines have not been disconnected. Gratefully, we have power, b
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URGENT FORMAL COMPLAINT – IMMEDIATE RESOLUTION REQUESTED
I am extremely frustrated and disappointed with the way Xfinity has handled my service, especially after being a loyal customer for approximately six consecutive years. I understand that I fell behind on my bill during a difficult financial period, and I am not denying the balance or refusing to tak
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Billing
Hey @user_8ysv94 Thank you for taking the time to reach out about your new account and I do apologize for the inconvenience in trying to get everything activated. There may be a mixup which account is being accessed but you can also link your new acc
Started new Internet service didn't receive an account number so can't set up the new service
Hello, I started a new internet service at the store in [Edit: removed personal information]. They sent me home with a router and no paperwork. When I tried to use the Xfinity app to set up the router there were issues with an old Xfinity account that I had. After finally talking to a real person us
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I called. They did an update that caused a glitch. Many customers complaining same issue, including me. I was told to wait 4-5 hours for the restore. I hung up and just resaved my favorites to rebuild the guide. Faster than waiting hours. You can ref
user_1tod7m
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9 hours ago
to the conversation:
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On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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