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I tried to direct message you William but XfinityWilliam is not in the direct message directory. What gives???
Comcast contractor wants to bore in my yard
A contractor for Comcast is indicating they are going to bore in my yard to install a new line. Someone needs to show me a utility easement that allows him to go 35 feet from the road into my yard. No one has notified me of anything concerning this issue. I need someone to call me at [Edited: "Perso
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VISA card incentive not received
Switched 3 Mobile phones to Xfinity Mobile on 25-May 2023 from T-Mobile part of $300 per line promotion, ( $200 for porting each number and $100 for each T-mobile customer) . Its been 6+ months. When raised the ticket in Nov 2023, received $200 VISA card and ticket was closed without completing the
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Xfinity Mobile
Card declined (call)
Tried paying my bill on the app, online, and over the phone and have been declined every time. No hold on my bank account and the funds are there so it shouldn’t be getting declined.
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Billing
Missing Option 24/82 and intermittent overpowered signal
For the last 14 years I've suffered from internet dropouts. Sometimes once a month, sometimes 20 times a day. Eventually I found that the Internet wasn't dropping out, my entire modem was rebooting. The first modem I ever had was a comcast modem. I had it replaced hoping it was just faulty hardware.
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Your Home Network
Were you speaking with Xfinity Mobile or residential services chat? @user_jayrad615
Cell signal at home
Having issues with cell service at my house(a pretty big neighborhood). Have had the service almost 2 years with minimal issues until the last 30 days. I use my phone for work and WiFi calling is okay at best. When will my service issues be resolved. Says that your upgrading the network but when wil
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Customer service
[Edited: "Inflammatory"] have been trying to fix account since the morning and no manager is available. Wanted them to review calls and still have not heard back.
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Customer Service
@tagoldstein My team appreciates you bringing this to our attention. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if ne
Intermittent problem of not getting some emails.
I am not getting certain Comcast emails intermittently. Most emails I do receive, but there are some random emails I don't receive. It's not from any specific email address. Sometimes I will receive the email, sometimes I won't receive it. It is not in my SPAM folder. I check my email on the Xfinity
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Yes I’ve done all the steps and they said they were fixing it and would receive an email in 24 hours. That was 2 days ago. It’s very frustrating and I had to wait over an hour to get that answer on the chat service.
Cell signal at home
Having issues with cell service at my house(a pretty big neighborhood). Have had the service almost 2 years with minimal issues until the last 30 days. I use my phone for work and WiFi calling is okay at best. When will my service issues be resolved. Says that your upgrading the network but when wil
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Thank you for that update @jmarkc If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their accoun
qualified equipment list
If one acquires a sealed X1 box and remote that Xfinity ships to consumers, and it never was installed, in another account or stolen, can Xfinity add the serial number to their database so it can be installed? Since it is the same model, Xg2v2-p or PX022anm that is shipped to new customers it must m
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Thank you for reaching out @user_jayrad615. Have you checked to make sure your phone is up to date? Have you troubleshooted your internet connection using the Xfinity App and also troubleshoot your devices such as rebooting devices?
Cell signal at home
Having issues with cell service at my house(a pretty big neighborhood). Have had the service almost 2 years with minimal issues until the last 30 days. I use my phone for work and WiFi calling is okay at best. When will my service issues be resolved. Says that your upgrading the network but when wil
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No. I’ve just recently restarted my plan for 1200 mbps and have the modem and routers. Thank you.
Line installation request
Hi, there. I had a house fire a while back and am looking to get service reattached from the pole to my house. How can I request that service get done? I have all in-home equipment ready. Thank you.
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I didn't know there was a problem with my personal account. I just wanted to know how to delete the notifications. Xfinity does not appear to have an Owners Manual that I can read to find out how to use its product, unlike my car or TV. Every time
How do you delete Netflix movie notifications when using the Xfinity box?
I have several movies listed in the Netflix Notification area. I've either added these to my list or watched them & want to delete them from the notifications. Searching brings up how to turn off Xfinity Notifications but I don't want to do that. I want to delete old notifications that are not
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Thanks for verifying the code. I'm working on scheduling a technicain appointment for you now. Are you thinking of making any changes to your account?
Line installation request
Hi, there. I had a house fire a while back and am looking to get service reattached from the pole to my house. How can I request that service get done? I have all in-home equipment ready. Thank you.
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Bankruptcy
My bankruptcy converted from a chapter 13 to a chapter 7. How do I report this.
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Billing
No Dial Tone
No dial tone. Phone line indicator light is blinking. Restarted modem multiple times per the app. Still no dial tone. Suggestions please. Thank you.
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Home Phone Service & Equipment
Thank you for reaching out @genec123 ! I am just the person to help you in resolving any questions or concerns about your channel line up. I am not sure if we have exactly what you are looking for but the link: https://www.xfinity.com/support/article
Need Concise and Printable TV Channel name and Number
I am looking for a concise TV Channel listing. One that has both name and channel number. I do not want to print over 40 pages. I would prefer to be able to edit it with Numbers or Pages. I plan to have it on my iPad so I can easily search for channels of interest. Th
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Hello, has anyone gotten a resolution to this problem yet? We have been having the same issue for the last several days.
Requires Xfinity Internet Error on Apps
Today we started getting an error message when we try to access Apps on on main cable box. When you select an App, say Netflix, we get an error that states: "This feature requires Xfinity Internet". We have Xfinity Internet and it is working fine. This is only on the main box as a
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446834 Looks like more characters are required to respond, so here.
Line installation request
Hi, there. I had a house fire a while back and am looking to get service reattached from the pole to my house. How can I request that service get done? I have all in-home equipment ready. Thank you.
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Well I got a supervisor on the phone, he claimed he got tier 3 on a Chat, and then left me on hold for 2 1/2 hours. Eventually, the call was dropped. Still no service! What do I do now?
user_px4rsq
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I Need Tier 3 Support IMMEDIATELY
I have spent a week trying to activate my four mobile phones that I am transferring over from T-Mobile. I have been on the phone with Xfinity countless times for countless hours, as well as T-Mobile. I have been to the stores of both companies multiple times. I had a tier, 3 support person, helping
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