Xfinity Community Forum

Good morning @user_t9wl0u, we can take a look at that for you. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary• Click the "Direct Message chat" icon•

XfinityJeff

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9 hours ago

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Worse customer service in my life.

First gentleman I tried to get an upgrade from messed up the whole order. When I only got one phone for the wrong line, I called to cancel all mobile services with them. On the phone for over an hour and was assured it was resolved. While I haven't returned the phone yet, it's still in its box and n

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Good morning @skylerpeach, and thank you for visiting us on the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with this issue, we can get some account information from you and get the process star

XfinityJeff

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9 hours ago

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Account Change Request Form

I need to change the primary account holder on my xfinity account. I need the account change request form.

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@user_6kpj5t Thanks for bringing your concerns to our attention. The best way to cancel is backing out a not watching as this would prevent the charge from hitting your account. As a friendly reminder you can always add a purchase pin. This prevents

XfinityKei

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9 hours ago

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Cancel Movie Rental

I need to cancel a movie I just accidentally rented: “A Private Life”

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user_26c590 Let's take a look at the account from our team to see if there is anything we can find to get this fixed for you. Can you send us a direct message with your full name, name of account holder (if different), and service address pleas

XfinityEricB

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9 hours ago

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Cannot pay online

I have been a customer for 13 years and have always paid my bill online with no issue until last month when trying to do so I am told to pay in person. I have talked to customer service with no resolve it is so frustrating. I went ahead to a store and I still could not pay with my card. I was litera

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lauradt201 Thanks for reaching out about the double payment concern for your account, and we can certainly assist with getting a refund for an over payment. Can you send us a direct message with your full name, name of account holder (if differ

XfinityEricB

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9 hours ago

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Double Billed

Xfinity double debited my bank account on 5/13 $99.?? $99.?? Again on 5/14 formyXfinityMobile. I want my account reimbursed for the double billing immediately. Your prompt attention to this matter is greatly appreciated. [Edited: "Personal Information"]

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@XfinityVictor no it still tells me to pay in person so it looks like I will be traveling to a store kiosk to pay cash soon.

user_26c590

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9 hours ago

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Cannot pay online

I have been a customer for 13 years and have always paid my bill online with no issue until last month when trying to do so I am told to pay in person. I have talked to customer service with no resolve it is so frustrating. I went ahead to a store and I still could not pay with my card. I was litera

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@machado22 On Thursday, April 30 at 11:59 p.m. Eastern Time (ET), Comcast’s agreement to carry NFL Network and NFL RedZone expired. As a result, this programming is no longer available with Xfinity or Comcast Business, including any related pro

XfinityKei

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10 hours ago

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NFL Network

DId Xfinity drop the NFL Network or are there talks still going on?

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No it still tells me to pay in person. looks like I will be traveling to pay cash at a store kiosk soon.

user_26c590

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10 hours ago

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Cannot pay online

I have been a customer for 13 years and have always paid my bill online with no issue until last month when trying to do so I am told to pay in person. I have talked to customer service with no resolve it is so frustrating. I went ahead to a store and I still could not pay with my card. I was litera

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Change address and WiFi password

Can’t change my address or WiFi password it’s not let me I try all day yall got my address wrong I told the app not working im put in a loas if don’t fix this

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Customer Service

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Traveling and no access to cellular

I’m traveling and I cannot make any calls, I upgraded to premium unlimited to get international calling and it is still not working, but I am certainly getting charged for it. Please help!!!

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Plan

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Cancelation

Need to cancel my subscription. Or set an appointment for someone to call me. Xfinity is making it really hard to cancel.

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Customer Service

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I got the refund for the phone after mailing it back to you guys. But I'm still owed $23.50.

user_t9wl0u

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13 hours ago

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Worse customer service in my life.

First gentleman I tried to get an upgrade from messed up the whole order. When I only got one phone for the wrong line, I called to cancel all mobile services with them. On the phone for over an hour and was assured it was resolved. While I haven't returned the phone yet, it's still in its box and n

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Disney plus and Hulu ongoing issues

This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle

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Xfinity App

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Account Change Request Form

I need to change the primary account holder on my xfinity account. I need the account change request form.

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Sign-In and Account Management

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I agree 100%. I am 79 and I have been with Exfinity before they called themselves Comcast! The only people they care for are the rich. There should be some progress to help the seniors.

jdining

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14 hours ago

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No discounts for SeniorCitizens

My monthly bill is increasing over $20. I am not upgrading my coverage. The plan I was with (Choice TV) has been discontinued. I will still have the same services and TV channels but for $20+ a month. I have trimmed my costs..bundled services, no longer get a paper bill and payments are automaticall

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Ip address

Where do I find my ip address

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Your Home Network

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Cancel Movie Rental

I need to cancel a movie I just accidentally rented: “A Private Life”

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Billing

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I need help with this! Chat services told me I am unable to change my profile's name.

perryim

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14 hours ago

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Delete Community Account

I do not want this community account. I want it deleted

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Hello user_wcfiwm, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I will do my best to assist you. That is definitely odd and would bear further investigation. I take it from your post, you have follo

XfinityJeffB

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15 hours ago

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Wifi keeps going out

My wifi keeps going out. My cables are attached exactly as they should be abd every day at least once a day, Xfinity wifi goes out. The app asks me fix the cables, restart the router and wait for a couple of minutes. But why should anyone be asked to do that for just wanting a consistent wifi connec

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Though this doesn’t fix the issue, this is the most honest and responsible way Xfinity support can reply to these. Thank you XfinityShawn for the transparency and acknowledgement you’ve given. Taking responsibility and assuring that a solution is in

user_vaygnh

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15 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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