Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (436.2K)
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
Question
•
Channels and Programming
@user_tryiq5 Thanks for following up. Be sure to use the instructions above, in order to send a private message. Once you do that, we can proceed securely.
Billing Dispute
My promotion expired in November and my bill went from $68 a month to $87 a month. I called and the agent said they would lower the plan to $60 a month and keep my same plan and give me a $27 credit. Next month I was charged $87.00 so I called again went through two agents and I was told I would be
Question
Hey, the guide listing for MeTv plus is back to being one hour off. It was correct for a month, and now it is incorrect. I don’t know what happened. Thank you for any assistance in correcting the problem.
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
Question
TV service
The living room reception makes clicking noise and drops the voice at the same time, but the pitcher stays playing, but now everything drops intermittent.
Question
•
Channels and Programming
I have not heard anything about my billing dispute, is anybody working on it?
Billing Dispute
My promotion expired in November and my bill went from $68 a month to $87 a month. I called and the agent said they would lower the plan to $60 a month and keep my same plan and give me a $27 credit. Next month I was charged $87.00 so I called again went through two agents and I was told I would be
Question
No, I'm good. Thanks.
Peacock premium not showing up
As a Diamond member I should be getting Peacock for free yet when I clicked on the link to get it the page said my account isn’t eligible. Please fix this.
Question
xfinity support
I accidentally purchased Armageddon after renting it elsewhere - I have not watched any of it - I would like my purchase refunded.
Question
•
On Demand
@paperjampress, we need to clarify more. Is this promotion through Apple TV or Xfinity? We do have options for Apple TV+, but that is only offered in our StreamSaver Bundle that comes with Netflix, Peacock, and Apple TV+ at one unbeatable price. If y
Xfinity support
I already took advantage of the introductory 3 month promotion. I just purchased an Apple computer and want to take advantage of an additional 3 month promotion. How do I do it?
Question
That's awesome, user_da0msf, I'm glad to hear you were able to get the reward that was due to you! There are a number of things that can cause that reward to not work, and I've seen a few instances myself where a long forgotten Peacock account was th
Peacock premium not showing up
As a Diamond member I should be getting Peacock for free yet when I clicked on the link to get it the page said my account isn’t eligible. Please fix this.
Question
Thanks for meeting us here in our community about the trouble with your service, @user_aezlei. We'll gladly take a closer look for you. We appreciate you sharing the troubleshooting you've tried already. In order to review the account, we'll need to
Internet Not Working
Internet stopped working. Try switching out modem, re-starting, and still not working. According to Comcast there are no outages at my house. Please help!
Question
@XfinityQue also, you already have all of my information, it was given yesterday when i was made to private message tech support.
Horrible customer service
I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o
Question
i was able to get the issue resolved with someone through the chat help. fyi, the issue was that a long time ago i had had a peacock account so that was interfering
Peacock premium not showing up
As a Diamond member I should be getting Peacock for free yet when I clicked on the link to get it the page said my account isn’t eligible. Please fix this.
Question
Hello @user_f2fa0r, thank you for reaching out on our community forum. I would be more than happy to take a look at your billing. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Mes
BILLING INQUIRY
DATE 02-10-26 TO WHOM IT MAY CONCERN, NOW UPDATED I HAVE CALLED 2 MORE TIMES TODAY AND AM STILL HAVING A HARD TIME TRYING TO SPEAK WITH SOMEONE TO HELP ME WITH THIS BILLING INQUIRY. Begin forwarded message: From:[Edited: "Personal Information"] Subject: Billing on comcast account Date: February 4, 2
Question
@XfinityQue I am not willing to be grafted into giving your company more money when i am already unhappy with the service i am getting. i will not be buying a new phone in order to make life easy for you...i am not concerned with your security issue
Horrible customer service
I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o
Question
Hello @oakbrook, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help with your promotional and billing concerns. If you could send our team a direct message with your full name, the
Xfinity not honoring offer on my most recent invoice
On my most recent invoice in green text read the following: "Internet: 2 Gig $115.00 Includes a 60 month $15.00 Guarantee Discount that will end on Nov 11, 2030 Includes a $10.00 Automatic Payments and Paperless Billing Discount" I engaged a live chat agent, presented the offer, and was told it coul
Question
Thanks for confirming, user_da0msf! In that case, we'll want to take a closer look at the account. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in! To send a direct messag
Peacock premium not showing up
As a Diamond member I should be getting Peacock for free yet when I clicked on the link to get it the page said my account isn’t eligible. Please fix this.
Question
@user_ofb0c0 Gracias por publicar en el foro. Podemos escalar su inquietud al equipo de Xfinity Mobile. No tenemos conocimiento de teléfonos gratuitos, por lo que se facturaría a la cuenta si no se paga durante el proceso de compra. Al
Malas prácticas en mi cuenta
Durante aproximadamente un año como cliente de Xfinity, he experimentado de forma reiterada cobros indebidos, información contradictoria por parte de empleados, cargos no autorizados y una administración desordenada de mi cuenta, lo cual me ha causado perjuicios económicos, un nivel significativo de
Question
Yea I getting bad for me too, they should pay us with dealing with the bad customer support.
user_1py6wl
commented
13 hours ago
to the conversation:
0
1
Xfinity not honoring offer on my most recent invoice
On my most recent invoice in green text read the following: "Internet: 2 Gig $115.00 Includes a 60 month $15.00 Guarantee Discount that will end on Nov 11, 2030 Includes a $10.00 Automatic Payments and Paperless Billing Discount" I engaged a live chat agent, presented the offer, and was told it coul
Question