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Trade Ins, Promotions & Billing
I was wondering if there's a formal line to make a complaint. Back in September I had added a new Premium Unlimited line, initiated a trade in and for both of these lines purchased the new IPhone 17s. It's been a headache of being overcharged since then with no resolution. They received my trade in
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Billing
Outage since February 13 West Memphis Arkansas
We have had a outage since Friday, the internet will come up a few hours and then drop. It is still showing outage in the area. We can’t get in touch with anyone in chat or phone because of the outage. Can someone assist with when this will actually be fixed. Especially for those who work from home
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Customer Service
Here we are, a week later and my internet has gone down again. No notice of work being done (probably so they don’t have to pay out credits), no outage detected. Support is trying to claim that it’s my XB8. “I noticed that the incorrect bootfile (inf
Major Speed loss, intermittent connection issues every few minutes after so-called “Enhancing the Xfinity network” maintenance email?!?!
I received communication from Xfinity on 1/19/26 that I should “prepare” for “work in your area on 01/26”. This was an understatement, I should’ve prepared to have no internet! They’ve broken my entire neighborhood’s connection with abysmally poor speeds, intermittently, sometimes non existent conne
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@user_wb6hkb Sure thing, reason I ask is there are a few eligibility requirements. Some outages, like power outages and those caused by bad weather, don’t qualify for credit. As for the amount to be exact, you must not have had an outage credit
Service outage
There is a continuous amount of service outages in my area due to XFINITY. If I am paying for a service every month I expect consistent service. I have only requested one service credit this year and apparently I have a limit now? “
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Issues with unlimited premium plan
We are in Guatemala and am having issues with text and data.
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Network
user_g8aibo Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Customer Service
How do I receive tracking for the new replacement modem sent to me free of charge?
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I am having trouble verifying my identity for Xfinity mobile services because my camera is broken on my phone i can't take picture of my id
I am trying to add a line to Xfinity mobile. But the camera is broken on my current device and I can't take a clear photo to verify. What should I do
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Plan
My question wasn’t answered was it? I asked do I have “Outage Credit Limits” because when I attempt to get one the day after the outage (mind you I know how to request one considering I had to do it 3 times last year). Yes I get service updates but t
Service outage
There is a continuous amount of service outages in my area due to XFINITY. If I am paying for a service every month I expect consistent service. I have only requested one service credit this year and apparently I have a limit now? “
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@XfinityEricB I requested twice, once in November 2025 and again in December 2025.
Customer Service
How do I receive tracking for the new replacement modem sent to me free of charge?
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@XfinityAlyssaA I requested twice, once in November 2025 and again in December 2025.
Customer Service
How do I receive tracking for the new replacement modem sent to me free of charge?
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@XfinityAlyssaA please check i have not received, thank you
Customer Service
How do I receive tracking for the new replacement modem sent to me free of charge?
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Just to be transparent! I have not had any real solutions to honor the mistake Xfinity created. I have been in contact with multiple individuals who are not willing to provide adequate solutions to there mistake.
Formal Complaints and Customer Service Resolution
How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe
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user_g8aibo Our reply was accurate on what to expect. When did you place the order?
Customer Service
How do I receive tracking for the new replacement modem sent to me free of charge?
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Hello @user_67vudy we apologize for the experience and would like to offer further support. May I please ask that you send us a direct message with your full name and service address to get started? To send a direct message: Mak
Will Xfinity pay for wall repair caused by technician installing new line?
An Xfinity technician is currently on site and he said he needed to make a hole into the wall of my apartment for a new coaxial line. I asked him if xfinity is allowed to do so without approval from the apartments as I know I can't make holes in the walls. He said yes, that its small and they do thi
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please advise on th above
Customer Service
How do I receive tracking for the new replacement modem sent to me free of charge?
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Is the PC set to use DHCP?
My PC connect to Modem, but Have no internet
Hi Team, please help me support on my case. My PC can connect to the Modem, but have no internet. This just happen with PC, other like Phone and Ipad work normally I already tried reset PC, reset Modem, Factory reset Modem, forget the Wifi and reconnect. but still no connection please support, I am
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user_553ppc Thanks for reaching out to us here on Forums about your missing phone concern. We would be happy to review your account to assist you in any way we can to get this corrected for you. Can you send us a direct message with your full n
My trade in device to Xfinity has been lost in transit
I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr
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Hi there, @Kittrix ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you have not received the promised promotion. Please be assured you reached the right p
XfinityRichard
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Trade Ins, Promotions & Billing
I was wondering if there's a formal line to make a complaint. Back in September I had added a new Premium Unlimited line, initiated a trade in and for both of these lines purchased the new IPhone 17s. It's been a headache of being overcharged since then with no resolution. They received my trade in
Question