Xfinity Community Forum

Good afternoon Solara! Appreciate you taking the time to reach out on our Xfinity Community Forum. If you are not able to access FETV, you may need to upgrade your Xfinity cable box. The channel is still available it just changed to High Definition.

XfinityJon

replied

10 hours ago

to the conversation:

0

U

Comcast cancels FETV

I pay too much for not getting what I want…..essentially when Comcast gets it free. I’ll be dropping Comcast.

Question

U

@XfinityAlfonso once again, having to jump through hoops to connect with someone who will more than likely make broken promises again. If Xfinity truly values their customers you can contact me, since I have to log in to post in the forum my info sh

user_458000

replied

10 hours ago

to the conversation:

0

U

No resolution/ awful customer service

Honestly the worst customer service EVER! I’ve waited a year now with over 30 appointments scheduled for a tech to come out and redo the line they installed when I signed up with them. I’ve got recorded calls with them, emails and the fire marshall has came and documented the fire hazard because of

Question

I'm having this same issue. I'm seeing the web portal to view my email on my laptop. Only my phone works.Also, my wife needs to retrieve her login and password but the system is not even recognizing her email address. Help please.

skisquash

commented

10 hours ago

to the conversation:

0

U

Log Into Comcast.net Email

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts. I tested sending to the email addresses and i

Question

E

So is an ATA (Analog Telephone Adapter) is out of the question?

enestor10

replied

10 hours ago

to the conversation:

0

E

Xfinity Comcast - Adding landline without telephone jack

Hello, I'm looking to add landline service. I already have an analog telephone handset that I'd like to use but my modem doesn't have a telephone jack to hook it into, and my level of the apartment does not appear to have house wiring. Is it still possible to connect to Xfinity voice without

Question

We can take a look at what is going on. Please send us a direct message with your full name and the address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://for

XfinityMatthew

replied

10 hours ago

to the conversation:

0

U

Underground line not connected

A new line was placed underground at my townhome. The dig crew said that a tech needed to come back out to determine where to connect the new line in the cable box. They said that they would make this request. But my support ticket is closed and no one has communicated about any further work. Please

Question

U

Issue is remote did not pear to box.

user_p3h5gr

commented

10 hours ago

to the conversation:

0

1

U

help activating new box and remote

Question

U

There is no order for service that I'm aware of. What would you advise for a next step?

user_yg0zoh

replied

10 hours ago

to the conversation:

0

U

Underground line not connected

A new line was placed underground at my townhome. The dig crew said that a tech needed to come back out to determine where to connect the new line in the cable box. They said that they would make this request. But my support ticket is closed and no one has communicated about any further work. Please

Question

U

No, the issue seemed to stop when I ran an update to the Apple Home app that would, if I had it set up, allow control thru the app of all of my”smart” appliances. When it was happening it was not only on one station in Xfinity Stream, it was all of t

user_26by1q

commented

10 hours ago

to the conversation:

0

1

B

Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with: - This o

Question

This definitely isn't the experience that we want for you as our valued customer! We want to do all we can to help and improve your service quality and really earn your business and loyalty. Please send a direct message by clicking the

XfinityAlfonso

commented

10 hours ago

to the conversation:

0

2

U

No resolution/ awful customer service

Honestly the worst customer service EVER! I’ve waited a year now with over 30 appointments scheduled for a tech to come out and redo the line they installed when I signed up with them. I’ve got recorded calls with them, emails and the fire marshall has came and documented the fire hazard because of

Question

U

Can I take a rented Xfinity Gateway to a new address and continue service?

Moving from MI to MN and wondering if I can take my Gateway with me. If not, can I transfer it to a new user?

Question

•

Your Home Network

6

1

0

Hi there, illegal_op! I apologize for the troubles with the Xfinity Stream app and am happy to further help. We want that to work flawlessly! I see an issue very similar to this being worked on by our engineering team. Are you watching the local chan

XfinityRay

replied

10 hours ago

to the conversation:

0

Audio issues with iOS and stream app

I am having the issue with audio going in and out on my iOS devices

Question

Thank you for sharing the steps you took that helped, user_26by1q! We very much appreciate you sharing so that other readers may benefit from the information, and this is keeping in the spirit and nature of the forums and is fantastic, thank you! &nb

XfinityThomasA

replied

10 hours ago

to the conversation:

0

B

Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with: - This o

Question

U

No resolution/ awful customer service

Honestly the worst customer service EVER! I’ve waited a year now with over 30 appointments scheduled for a tech to come out and redo the line they installed when I signed up with them. I’ve got recorded calls with them, emails and the fire marshall has came and documented the fire hazard because of

Question

•

Customer Service

8

1

0

U

Email Inaccessible

Xfinity email login page (https://connect.xfinity.com) is either broken or someone [Edited: Language] up and it’s continuously redirecting to a support article (https://www.xfinity.com/support/articles/account-email-information). It’s a never ending loop and if you catch the login page b

Question

•

Email

10

0

Great question @psrk-usr5825! If you are receiving these emails in your Xfinity email inbox, there is always a verified email logo as mentioned in this article here.

XfinityAldrik

replied

10 hours ago

to the conversation:

0

PU

How to respond to the email sent by Xfinity/Medallia?

I have had some unpleasant and wasteful interactions with Xfinity in the past few months. I have provided feedback as well. I receive these follow-up emails about my feedback to the survey and that the person tried to call me but they don't. They are just making it up. There is no way to know if thi

Question

Hello @user_u7y5jx, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still having audio issues with your Xfinity Stream App?

XfinityChelseaB

replied

11 hours ago

to the conversation:

0

Audio issues with iOS and stream app

I am having the issue with audio going in and out on my iOS devices

Question

Oh no! Which IOS is installed on those devices, user_9e00c8? Is it just the Apple devices that are impacted?

XfinityThomasA

replied

11 hours ago

to the conversation:

0

B

Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with: - This o

Question

Need to reopen ticket

I was online with a real person and they gave me a ticket number. I was told the elevated support would reach out to me within a certain amount of time, but I never heard from anyone. I am trying to get a secondary account password reset. It does not show up in my account, although other secondary a

Question

•

Email

8

0

I definitely understand where you're coming from user_d0elo2, and please know we want nothing more than to help in any way we can. All agents here in our Reddit community are real agents based out of our corporate headquarters in the United States, s

XfinitySeth

replied

11 hours ago

to the conversation:

0

U

How do I get help from a live person?

Please give me step-by-step instructions to contact somebody over the phone

Question

U

TV service box

something I do not understand when you get TV service from Comcast the service box comes with a controller. you have to pay extra each and every month for the controller. $12/mo. if you add additional TVs to the service each service box comes with a controller and you pay the $12/

Question

•

X1

7

0