Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (527K)
My bank account is being billed montly even though I cancelled my account almost a year ago?
Hi, I cancelled my account (for an internet plan) about a year ago now, but I recently noticed that my checking account has been billed for the monthly fee every month since then. My online account shows no history of the bills or payments that have been taken from me in the last year, and I am unab
Question
•
Billing
Cancel Internet Under 30-Day Money-Back Guarantee
I recently signed up for Xfinity Internet but have decided not to keep the service. I am still within the 30-day money-back guarantee period and would like the service canceled effective immediately. I have already received my first bill, so please make sure all eligible charges are reversed or refu
Question
•
Customer Service
Jumping back on following phone conversation with customer service. The technician can complete set up without the app. He does however have his account set up on the website. Phew!
App unavailable on device
Hi. My ex is having his internet set up tomorrow at his house. I tried to download the app to his phone, but says it is not available for his device. What will happen at time of installation
Question
Screen cover
Hello, Looking for what screen protector purchased from my newest phone
Question
•
Customer Service
Menu won't load
I've reset my xfinity box. Menu shows "this channel should be available shortly" but has not for over 15 mins.
Question
•
Channels and Programming
Text messages
A few days ago, I could send and receive group text messages, now I can't.
Question
•
Sign-In and Account Management
Thanks for reaching out @user_hds7wv! To make sure we get this to the appropriate team, is your home is currently listed as non-serviceable in our system?
Move Pedestal
I need to have a technician come out to my house and move the existing Xfinity pedestal closer to my house so that they can connect interest and landline to my house. How do I schedule the appropriate technician to come out and do this?
Question
Thank you for reaching out to us @user_zrzbby! I know I personally would want to know why there is an extra $20.00 monthly charge on my internet bill. Our NOW TV service offers 270+ Live TV and On Demand channels plus Peacock Premium. For more inform
Manage internet bill
What is NOW? Ive been charged $20 month didn't order it. Don't even know what it is. I want off my bill
Question
user_csrqqg thank you for using the Xfinity Community Forums page to reach out today. We can definitely assist you with making changes to your account today. Please send us a direct message with your full name and complete service address to
Help canceling service
I am switching internet providers and need to find out how to setup canceling my current xfinity service on 9/24/26.
Question
Concern moved here for help.
Add a 2nd home
Hi I already have an account with you, how do I add a 2nd home to my account with a different payment card? Thanks.
Question
Done. Don't think you'll have a solution though. No offense. Doesn't seem that anyone can figure out out
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
Question
Problemas con cobros desconocidos apesar de ya no tener los servicios de Xfinity
Hola mi nombre es Kevin hace tiempo yo cancele mis servicios con Xfinity por que surgió un problema con su página y decidí ya no seguir con ninguno de sus servicios asi que llame a atención al cliente parar dichos servicios pero parece que la persona que me atendió no lo hizo bien y ahora me a llega
Question
•
Customer Service
Good afternoon user_jgc8me. I am happy to assist you further. I do have a few questions to better understand the situation. When you mention you can't enter your email messafes, are you having issues sending or receiving emails? Are you experiencing
Can't enter email messages [Edited]
Why can't I enter my email messages? [Title Edited: "Personal Information"]
Question
Add a 2nd home
Hi I already have an account with you, how do I add a 2nd home to my account with a different payment card? Thanks.
Question
•
Customer Service
Thank you for reaching out to our team here. I will be happy to take a look at any equipment charges on your account from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for
missing equipment
I rec'd a bill for $120.00 for equipment on my old account number..[Edited: "Personal Information"]..the only equipment I had was a "Flex" unit which I returned to your Crystal Lake IL store. The agent at the store stated it was outdated and he could not find it on my account. I do have a gateway se
Question
Thank you for reaching out to our team about your billing question. If you check your prior statements you can see if you had a promotional price that has ended causing any increase on the monthly cost. That information would also be available on you
XfinityJohnG
commented
6 hours ago
to the conversation:
0
0
Xfinity support
Why is my Xfinity bill $250-$300 a month? [Edited: "Personal Information"]
Question