Terrible customer service

“I’ve had an incredibly disappointing experience with Xfinity Mobile. First, activation was a mess, and I had to spend extra money on top of what I expected. I ended up visiting their store about ten times, and my issues are still unresolved. On top of that, every time I called, I spent hours on hold with no resolution. Worse, my phone insurance was applied to the wrong device, so my claim was denied even though I’m paying for insurance. The customer service has been awful, with no follow-through. I manage a community of over 1,500 residents, and I will never recommend Xfinity home or phone service to anyone again.”