Visitor
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1 Message
Unauthorized account access
Has anyone had problems w the customer service not informing customers of the escalation process or having their issue escalated properly recently I called into customer service and was concerned about unauthorized access I spent the whole day on the phone and wasn't given a ticket confirmation code nor for the account unauthorized issue not for unauthorized access to my security cam footage not for the representative complaints I made because I feel there's some internal cover up going on and I can't get around it recently I have had my devices accounts emails phone all compromised and I mak reports and they disappear or get closed my emails disappearing
PLEASE HELP
XfinityJeffB
Official Employee
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157 Messages
7 hours ago
Hello user_7qj067, thank you for reaching out here in our Xfinity Community forums. I am here to help you, and happy to do so. To proceed we will need to get some account information. It is best to keep that private, so if you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…
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