Good evening @user_yfsc5x, and thank you for reaching out on our community forums regarding your TV service issues. I see that you stated you haven't had video service since a service truck was working on your nearby lines. We're happy to help troubleshoot and look into your service issues further. Are you experiencing any error codes or messages on your screen? Have you also check to see if there is a service interruption affecting your area? You can check for interruptions using our status center here https://www.xfinity.com/support/statusmap.
XfinityAlyssaA
Official Employee
•
2.5K Messages
6 hours ago
Good evening @user_yfsc5x, and thank you for reaching out on our community forums regarding your TV service issues. I see that you stated you haven't had video service since a service truck was working on your nearby lines. We're happy to help troubleshoot and look into your service issues further. Are you experiencing any error codes or messages on your screen? Have you also check to see if there is a service interruption affecting your area? You can check for interruptions using our status center here https://www.xfinity.com/support/statusmap.
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