I am writing for assistance regarding the Xfinity Mobile deal ending Oct. 6, 2022 that provided $400 off iPhones. I went to your website to upgrade two lines to iPhone 14 with the deal at 10 pm MT yesterday (Oct. 6). The site showed the deal and discounted price, but when I added the phones to my ca

Where do I send my ACP recertification? I was approved a couple weeks ago but I'm still getting emails from Xfinity saying I need to do the recertification. So do I need to send something somewhere?

Asking for a friend do xfinity still have the complimentary pass for wifi

Is there a way to add DIRECTV Stream app to my Flex

I hope a customer service manager can help. I've already spent a lot of time on chat and on the telephone. I've been stuck in the maze of trying to get this resolved, with no luck. I requested a move to a new address *without* equipment because I'm using my own. I then got an email saying that equip

Hi, I wanted to double check on something I found online. I found a post on another site that implies that you can sign up for XFi complete to get the unlimited data etc. and you can use the gateway in bridge mode still. Is this correct? I currently have an XB6 gateway in bridge mode to a set of 3 G

I've had my own modem setup for multiple months already with no issues. Activated through the XFINITY app. I woke up today and now every device that is connected to the network is getting routed to a sign-in page that eventually sends you to download the app so you can activate your service. My serv

In May 2024 the Comet network for zip code 77590 (near Houston TX) was moved from channel 317 to 310. Although we can access Comet programs, the Xfinity channel guide does not show the correct program listings for ch 310. For example, at noon CDT it should display "Stargate SG-1", but it shows "Deck

Being charged for additional data usage while having unlimited data option plan I got the unlimited data option in January, but have still received additional data usage charges every month since then. I contacted a representative last month about this issue who told me there would be no more data u

We are building a house but has a 500 comcast cable line transversing our property, so we reached the second floor but we had to stopped the construction because the Comcast cable. FPL already removed the power cable, but Comcast did not yet. I already called them several times. They opened 2 differ

Hi, the app gave me the massage that I needed to update to a new version. When I go to the Google Play Store it tells me my phone is not compatible with this version of the app. When I went to the Xfinity webpage and clicked download the app, the app would load. If I launched the app from my phone,

Hi. I'm using the forum because it's the only way to get in touch with an Xfinity representative. I am one of the many affected by Hurricane Milton in Florida. I was, originally, getting an estimated restoration date of tonight but now, my friend who I live with, was told it will be October 20th, a

I have been using NordVPN for a few years. Starting today I can no longer connect to websites when NordVPN is turned on. Any ideas on what could be causing this? I ahve k3XlU0Ryk3XlU0Ry

Been trying to get an install at our new home. Gone through all the steps and have heard nothing back. It's a new construction home in an old neighborhood and all the people around us have service. Help us!!

On at least three occasions this summer I have received sms messages from Xfinity asking me to rate my experience with customer service. On all three occasions I had NOT had any contact with customer service. It may sound paranoid, but, I suspect someone is trying to impersonate me in order to hijac

Just got the latest X1 cable box, which works fine but there doesn't seem to be a time or channel display on the box. Is that correct?

I have been trying to change my plan a couple times for over a year. I keep getting the runaround. Further information: I am not tied into any contract. I try to change my plan roughly twice per month via the web. I try to change my plan roughly every other month via phone. I have used the built-in

I have an Xfinity supplied ARRIS Group, Inc. TG1682G modem/router. Around the second week of May 2022, my DMZ stopped working and it had been working since 2018. And up until May 2022, I was able to set everything up via the 10.0.0.1 address after logging in. But now everything is required to config

I want to enable 2FA on my account for the obvious reason that my primary Xfinity email acct. is tied to various other important accounts. Gain control of my primary email and a bad actor will have an easier time changing passwords on those other accounts. When I go into Xfinity to setup 2FA, the pr

With ACP gone , I'll like to remove unlimited data from my plan.