U

Visitor

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6 Messages

Monday, February 28th, 2022 10:01 AM

Closed

Data overage

Being charged for additional data usage while having unlimited data option plan

I got the unlimited data option in January, but have still received additional data usage charges every month since then. I contacted a representative last month about this issue who told me there would be no more data usage charges, but this months bill still has them. How can I be refunded for the data charges or the $30 unlimited data option for these past 3 months.

Accepted Solution

Visitor

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6 Messages

3 years ago

I cannot find the peer to peer option you are making me go in circles I am being charged data overages and I and supposed to be an Xfinity complete unlimited customer here is my account number [Edited: "Personal Information"]

(edited)

Problem Solver

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513 Messages

I can definitely understand your frustration with the situation and please keep in mind that it is a violation of the guidelines to post account information in public as it is not safe. Please edit and remove the account number from your post. 

 

I do understand that you want us to assist you, however, we need to abide by the forum guidelines to assist you. The peer-to-peer option is on the top right corner of the window and looks like a chat or message icon. 

 

https://comca.st/3IGcTJy

I no longer work for Comcast.

Problem Solver

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513 Messages

3 years ago

I am showing that it is working without any issues. Are you inputting Xfinity support in the "To:" line and selecting Xfinity Support from the drop down menu? Unfortunately, as this is an issue where we would need to access the account, we will need to have you send us a peer-to-peer message in order to assist you. 

Visitor

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6 Messages

3 years ago

Can you please fix my account I am over again and u just want unlimited data I will give u an additional 30 dollars for unlimited but not 50 in fake overages 

Problem Solver

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513 Messages

Thank you for sending us a peer-to-peer message. I will be more than happy to look into this for you. Can I have your full name and address to fully locate the account, please? 

I no longer work for Comcast.

Visitor

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6 Messages

3 years ago

My bill is now 178 can someone please help me I went from 120 to 170 and I’m on autopay no late fees I am being charged for xfi complete and a data 

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