We have had numerous outages over the last week, and I have successfully requested credits for two separate incidents on different days. I went to process a credit for this weekend's 20-hour outage, and was greeted with this message; ——- Your account isn't eligible for a credit at this time Sorry, y

About 1 1/2 years ago I entered a new internet contract in which I received a $10 discount/month for paperless billing & automatic payments; everything has gone smoothly until now. Last month I added the "free" Peacock Premium service ($4.99 value) & now my new bill shows only a $5 discount...how co

I want to look into changing my current plan from Triple Play to just an internet plan as I do not utilize the cable anymore. The plan building is not letting me remove my phone and TV services. Additionally will I have any early termination fees if I move to internet only?

Can I change both my autopay’s on mobile and xfinity regular acct to a credit card instead of draw from my bank?

So following all the user issues with sound dropping out and picture freezing for a few seconds. Happens all the time now. I replaced my older xfinity boxes (that were working well and had no issues other than I could not stream Peacock which is why I upgraded) with the newer smaller boxes and immed

Added 3 new lines ---one line will not release Verizon as the former carrier. It says Carrier - Call. I have spent 4 hours on line with Xfinity today - multiple network resets, new Esim, you name it we did it. In the end we got a new Esim and stablished new voicemail, however, it still shows Verizon

I would like to cancel my service. It appears that I have to post here first, wait for an official reply, then proceed with direct messaging to do this. Thanks.

Beginning Friday, March 20, 2020, you will be able to record a maximum of 6 programs at one time. I have two xg1-v4 DVRs in the house. Does that mean 6 per box?

One of my TV's HBOMax app won't load. This is a recent issue. I tried restarting the box and, when that didn't work, I did a System refresh and that also didn't work. All the other apps load and all the apps, including HBOMax, work on my 2 other TV's. I tried all the other suggested troubleshooting

I need my wife’s name added to the billing statement as part of her job requirement since she works at home. She’s already an authorized user in the account but I need her name to appear on the bill.

I was in the process of ordering the following plan online as a new customer. It came to the verification step and I did verify myself via the email I received. Yet, the order workflow was stuck in the verification step. I tried to call and chat but nothing worked, as I couldn't reach out to a live

Hey everyone, I wanted to share a frustrating experience I had today, and hopefully, some of you can give me advice or share if you’ve been through anything similar. I ordered the iPhone 16 Pro Max from Xfinity on December 18th and had been super excited for it to arrive. Today was the big day—it wa

I’ve been noticing my phone battery draining quicker than normal with similar amount of use. There is a big battery drain even when the phone is. It being used at all. The app says it is using 49% (most of the time more) of battery usage. I’ve tried turning off the background refresh and uninstallin

This is a long story so I'll just provide some of the highlights of my experience. Twice in the last few months Xfinity has without notice disconnected the Home Monitoring service associated with the alarm. On both occasions I went to a local Xfinity store and had it turned back on. In both cases be

I went to an Xfinity store to update my legal name. The associate who helped me decided it was easier to close the original account and opened a second one. I now have two accounts and am getting billed for the original account as well as the new one. I tried to unlink but cannot as automatic paymen

A few weeks ago I went in to a xfinity store to add 2 wireless tv boxes. To my surprise when I got home I realized I was given wired boxes. After speaking to customer service and several failed attempts to activate the boxes on my end the rep activated the boxes on their side. And scheduled a servic

Hi I got a new number yesterday for xfinity mobile and when I call, the recipient's caller id shows the name of a local hospital, not me. Can this be updated/fixed/changed ? Calls and texts can be denied if the recipient doesn't know the caller is me. Thanks.

I had ordered a iPhone 12 Pro Max Nov 2020 and received a package from FedEx today 12/14/2020 and there was no phone in it? There was just a sim card and a empty place with message "Here's your Phone"? I called Xfinity mobile support and they said it is escalated to a different team.

I created an account yesterday for Internet service at my new address. I did receive a "Your Xfinity ID is now linked to another Xfinity Account" email, but I did not receive a confirmation email for the order I placed or the installation kit. I'm also still receiving "Complete Your Order" emails on

This is a new account. I created an account this week for Internet service at my new address. I did receive a "Your Xfinity ID is now linked to another Xfinity Account" email, but I did not receive a confirmation email for the order I placed or the installation kit. When I try to log into the Xfinit