2 Messages

Monday, August 14th, 2023 5:02 AM

I cannot complete the online order as a new customer

I was in the process of ordering the following plan online as a new customer. It came to the verification step and I did verify myself via the email I received. Yet, the order workflow was stuck in the verification step. I tried to call and chat but nothing worked, as I couldn't reach out to a live agent. 
Could you advice me on continuing the order process? 

Your plan

INTERNET Gigabit $103.00/mo

No term contract

Customer Owned Equipment −$10.00/mo
Promotional discount −$33.00/mo
Autopay & Paperless discount −$10.00/mo
With bank account

Xfinity Mobile Discount Eligibility Included

Monthly plan tax $0.00
Getting Started Kit Delivery $0.00
Estimated monthly total $50.00/mo

Pricing & other info
YEAR 1 - 2
Standard price $103.00
Customer Owned Equipment −$10.00
Autopay & Paperless discount −$10.00
Promotional discount −$33.00
Estimated monthly total $50.00

Standard price $103.00
Customer Owned Equipment −$10.00
Autopay & Paperless discount −$10.00
Promotional discount Expired
Estimated monthly total $83.00
* Subject to change
Limited time offer. Restrictions apply. Not available in all areas. New residential customers only. Limited to Gigabit. Paperless Billing and Automatic Payments with bank account required, otherwise monthly service charge automatically increases by $10 (or $5 if enrolling with credit or debit card information). Discount will appear on statement within 45 days of enrollment. Installation, taxes and fees, and other applicable charges extra, and subject to change during and after the promo. After promo, or if any service is cancelled or downgraded, regular rates apply (subject to change). Service limited to a single outlet. May not be combined with other offers. Internet: Actual speeds vary and are not guaranteed. For factors affecting speed visit www.xfinity.com/networkmanagement. 30-Day Money-Back Guarantee applies to one month’s recurring service and standard installation charges up to $500. ©2023 Comcast. All rights reserved.

Accepted Solution

2 Messages

4 months ago

Thank you for the replies. I got it finally resolved. 



101.7K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee


1.9K Messages

4 months ago

@user_aa6088 Thank you for taking the time to reach out to us here on our Xfinity Forums. We're thrilled that you are considering us as your service provider. I would love to help you get your services set up and welcome you to our amazing Xfinity family. To get started send us a DM to Xfinity Support with your full name and address.

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Type your message in the text area near the bottom of the window
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