1 Message
Xfinity app draining my phone battery.
I’ve been noticing my phone battery draining quicker than normal with similar amount of use. There is a big battery drain even when the phone is. It being used at all. The app says it is using 49% (most of the time more) of battery usage. I’ve tried turning off the background refresh and uninstalling and reinstalling the app. Phone resets and all of the updates. Still same issue.
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
1 year ago
All,
We are aware of an issue with the Xfinity app that is causing cellular phone batteries to be depleted faster than normal. We are asking all impacted customers to ensure that they have the latest Xfinity App version and the latest iOS update (iOS 16.6). If you continue to experience this issue after those required updates, please let us know here.
(edited)
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user_78ffc2
Visitor
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2 Messages
2 years ago
Just noticed lately that my Xfinity app is draining 70% of my battery. I checked my wife’s iPhone and it’s only draining 4%. I have deleted and reinstalled the app. Not installed any of the features and forced closed the app. Still draining my battery on my iPhone. Xfinity technical, where’s the fix?
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user_4de02c
2 Messages
1 year ago
I just got a brand new iPhone SE 2023 and I have noticed that my battery is being drained in about 5 hours. When I opened settings I noticed that the Xfinity App is using 81% of my background. Has anyone found a fix to this because I have deleted the app and I’m not happy that my brand new phone won’t last all day!!
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user_ers
1 Message
1 year ago
New Xfinity Mobile customer. Seriously regretting coming over to this company. Fix this huge problem. Why haven’t you done so yet?
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