I saw in this forum where others were having the same issue I am experiencing but I didn’t see a resolution. I purchased a new iPhone 16 Plus on 03/24/25 at the local Verizon store. The manager there actually did the download from iCloud and everything came over perfectly that was on my old iPhone 7

How do I report an abandoned Comcast truck on my property?

I'm trying to add xfinity pro to my service but the order form just loops and loops. Is there a way around this?

My son is in Europe and Global Travel Pass does not seem to be working despite his line on my account showing that it is enabled. When he landed he got a text giving per text and call rates and telling him to activate global travel pass. His data is not working at all. What are my next steps to get

I have been having issues with my phones connecting to our pods ever since we got them. It is behaving exactly the same as this other support post that was posted a few months ago: https://forums.xfinity.com/conversations/your-home-network/xfi-pod-issue/6795859182448c7bf16bfca0. Someone stated that

Hello, I've recently upgraded to 2GB internet service (HSD Gigabit 2X), but I'm not seeing any increase in download speeds (average of 900-1000 mbps) and only a slight increase in upload speeds (140-150 mpbs). I have a coax splitter (GE 33525 rated 5-2500 MHz) prior to my modem (Hitron CODA56). Coul

This week I signed up for Xfinity internet and received the gateway device. Installation went smoothly, and service worked fine for two days but then it suddenly went down early this morning. I tried using the Xfinity Assistant app, but found it frustrating and unhelpful. It insisted there was no ou

I've been using the Bluetooth option for years. I want to use it tonight and therr is no longer a Bluetooth option under Device Settings, Audio. I can only bring it up using the voice remote, and "Bluetooth hardware not available" is displayed on the screen. I believe there has been an update about

I recently upgraded to the new Xfinity equipment, XB8. I then upgraded my extender to take advantage of The new router with a TP-link RE 315. The connection between the router and the extender looks perfect. However, I cannot access the Internet through the extender. It looks green initially, but wh

I have been a customer for the past four months, and my plan promises speeds up to 1100 Mbps. However, I have never experienced speeds even close to 500 Mbps. This is extremely disappointing and feels misleading. I would like to know the proper process to escalate this issue.

I received an email saying that I would be receiving a loyalty discount for the next 12 months, but my next bill shows the full amount. Please rectify the billing amount.

I've seen only in these forums a member saying that to activate the Apple Watch via the Reward ($300 back on a $300 watch, if the SE Gen 2 - perhaps $300 off a more expensive Apple Watch if one desired) one must have an Unlimited Data Plan from Xfinity Mobile. I don't see that in the specs anywhere

My old modem died, so I went to the Xfinity store and got a new xFi Gateway. My phone is no longer compatible with the Xfinity app, so I can't use the app to activate the modem. I tried to call XFINITY customer service at 1-855-OK-BEGIN (1-855-652-3446) and 1-800-XFINITY (1-800-934-6489). But it was

I have been misled twice in recent weeks by dishonest Xfinity phone customer service agents. I initially chatted and then went to an Xfinity Store and finally called in to try to reduce my nearly $350 monthly bill. I specifically wanted to know why I wasn’t getting a three product discount as one of

I am trying to utilize the free Xfinity mobile line for xfinity internet customers promo but it is not applying to my account. I am trying to upgrade to the premium for $10, as opposed to free. Please assist.

First off, I've spent over 3 weeks troubleshooting this issue, to include over 7 hours yesterday. 4 hours straight of which I was transferred to Twelve (12) different agents due to their chat software glitching and disconnecting them from me. Thus I had to repeat my issues TWELVE times!! Only for th

I received a new modem in the mail from Xfinity. I already tried to activate it, and I cannot, because I don’t have cell service where I live. I rely on the wifi, and once my modem is unplugged, I cannot complete the activation process because I can no longer use the app on my phone due to Verizon n

Is the G54 compatible?

After multiple outages and phone calls, chat, etc. since 5/12/25, a technician physically came to my home on 6/12/25. He installed a new WIFI modem and TV box, did some rewiring on the side of my house and checked the line(s) at the telephone pole. During his visit he told me that he had done a driv

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