Hey there, every time I login in the xfinity website, I cannot access my account. The page (https://customer.xfinity.com/?beta=1) shows only Hmm, the page didn't load correctly Refresh page However after click reference page, the page doesn't show any changes. I thought this is because I didn't

I have an X7 gateway (Arris TG4482A) serving as the router and Wi-Fi access point for approximately 30-40 devices at any given time (and around 110-120 different devices over the 7 months since it was installed). The devices connect through a roughly 50/50 mixture of Wi-Fi and Ethernet connections.

Hi, I subscribed to AMC+ on my Flex but now I would like to cancel it. Can you assist me with this? Edit: to clarify, I looked for self-service options in Xfinity My Account and found none. The Apps and Subscriptions settings on the Flex itself says I have no active subscriptions. When I searc

I currently on a 400Mbps tier with a SB6183 modem. I want to upgrade to a 900Mbps and switch the modem to a Netgear CM1000 that I have. Do I need to do anything or just simply sign up for a new plan, then swap out the old modem with the new one?

Since my Android phone upgraded to v12, the WUnderground app fails to connect when using my home WiFi - it works fine when I'm connected to other WiFi (at work, hotels, coffee shops, etc...) or if I disable the WiFi on my phone to use the 5G connection. This seems to point to something the router

I have 2 xfinity mobile cards that have expired without being used. Looking to see if they can be re-issued please.

I have been without a dial tone since May 27th and have been a loyal customer of Comcast / Xfinity since the mid 80"s. Internet is working fine! No error on the phone regarding "check your line", etc. This is purely a connectivity problem!! 1. Every time I contact Xfinity, the person goes through

About three or four weeks ago my caller id for my home phone started acting up, all our incoming calls come show up as anonymous now. Tried doing some troubleshooting and got in touch with customer support on the phone, but haven’t heard anything back since then. The issue is still occurring and was

I would like to cancel my account at this time. I am not using the internet or cable service going forward

I am only receiving 5.1 audio (No Dolby Atmos) on the streaming apps. I am receiving 4K & Dolby Atmos for the Olympics so I know it is not an issue with my Samsung TV, Denon receiver or XG1V4A cable box.  Sound is set to Expert Audio.  Does Comcast/Xfinity support Dolby Atmos in these

I recently joined xfinity mobile and found out my phone isn't compatible with the network even though the compatibility checker said it would be. Is there a list of compatible phones somewhere that I can use to verify what phone that I get to replace it will be compatible? I am thinking about gettin

I keep getting my internet cutting out. It seems to be my modem that is dropping the connecting. I logged into my modem and see these events happening during the issue window. I have an arris sb8200 that is about 2 years old. Is this a problem with my modem or the signal? 6/28/2

Today our 2 ethernet ports on our xFi gateway quit working. One of them started working again but the other one isn't.  We have restarted the gateway and the port worked for 15 minutes then shut off.  At a loss!

The touchscreen with our Home security beeps and states on the screen " We've lost communication with you Touchscreen Power Adaptor". It is plugged into working electrical box and I have rebooted it. The issue may have started after the power adaptor was upgraded.

I have an exposed cable in my yard that should be buried to avoid a yard service accident and tripping hazard. Please provide assistance in this effort. Thanks!

Ever getting Xfinity cable internet at my new house, I've had this problem. Every day, my internet connection drops for a few minutes. This happens multiple times per day. I work from home and it is such a problem that I signed up with a second ISP, using DSL for my work connection, since I ca

I am sending emails to friends, but no one is getting my emails, even though they were receiving them previously. I am not receiving any kick-back or error messages from Xfinity. The emails are simply not being delivered. The problem began sometime in the last two weeks (since June 12th). At the sam

I did a self move and had TV and Internet, working but the phone service would not come up. I called for support and no one could get the phone service to work and they said that they would need to send out a tech. I am now being charged $100. I don't think that if fair at all. I called customer ser

I need to have my streaming devices deprovisioned. I’ve already changed my username and my password. I’ve tried multiple times by phone and chat. No one seems to have any idea what I’m talking about and aren’t able to help. I see where others on this forum have gotten assistance with this. Please he

The Xfinity beta streaming app freezes frequently. The app is installed on a Fire TV stick 4k Max which is connected to a Samsung TV using an ethernet connection.  I had a previous generation Fire Stick with the same problems. I have researched and tried everything including uninstalling an