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Is this a scam?

I called this customer service's phone number (800)-934-6489 to activate the service since I just moved into a new apartment. The caller asked me my address and phone number and then transferred to the phone number 1-(888)-934-6489 since she cannot activate the service for me. The next person asked

Question

 • Customer Service

11

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Xfinity Rewards $1 Movies

I am a Diamond Reward. How often can I redeem $1 movie? Weekly? Monrhly?

Question

 • Customer Service

648

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0

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Upgraded Speed Package, But no difference in tests.

I recently upgraded by speed package from the 100 Mbps to the 1200 Mbps.   Prior to doing this i ran speed tests and generally recieved 85-90Mbps wired and 40ish Mbps wireless.   Today i upgraded my service and when running speed tests I'm getting....85-90 wired and 40ish wirele

Question

 • Your Home Network

46

2

0

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Connection drops several times per day, Maintenance Ranging errors

This has been an ongoing problem for several years. It seems to go away for a few days or even weeks, but always comes back.  The last couple of weeks our connection has dropped many times per day for a couple of minutes at a time.  I've tried several modems and connected them directly

Question

 • Your Home Network

66

5

0

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Unreturned Equpment charges

I canceled my service in October and returned my cable modem to a nearby Xfinity store. November 1st I got a text message saying I had unreturned equipment to be brought back. I ignored it because I thought there was a delay in processing. Then on December 1st I got another text saying I had to retu

Question

 • Billing

9

1

0

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Promotional Packages for Existing Customers

Hello. Earlier this year, my Triple Play package came to the end of its 2-year contract, and the discount went away.  Around the same time, package prices were increased, resulting in a difference of almost $40 per month.  So I had previously got in contact with agents here to inquire abo

Question

 • Billing

72

2

0

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Paramount in Channel Lineup But……..

I continue to get a message that I need to subscribe to ParamountHD Channel 755. It is in my lineup of channels.  I have tried the 20 minute or more restart and the quick restart (sorry do not remember correct terms).  I still cannot get anything to play.  Now all i get if the the 3

Question

 • Channels and Programming

41

2

0

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Official Solution

Hurricane Ian

**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is updat

Question

 • Customer Service

6.8K

77

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XG1v4 TV Box Question

Can someone tell me what the USB port on the back of the XG1v4 tv box is used for?

Question

 • X1

21

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I'm not getting my comcast.net emails

I'm able to send emails but I have not gotten any emails since Thursday. Previously I had to get rid of a gmail account listed as preferred and owned by another person.  Don't now her.  Deleted that account and changed the preferred back to my email account at comcast.net.  Now I'm n

Question

 • Email

1.3K

3

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Xfinity tech replaced cable box, new box requires upgrade

Very frustrated here ... After a series of issues with my cable box, an Xfinity tech replaced the box (which had a faulty HDMI input port) with a different style box (no clock or recording indicator lights). When I went to Hulu, there was a message to upgrade my this box which I ignored (selectin

Question

 • X1

40

1

0

Accepted Solution

Hurricane Ian billing credit for service outage

So I have tried the posted method for requesting credit for service outage due to Hurricane Ian with no success. I get this response: Your account isn't eligible for a credit at this time We're unable to process your request. We were without TV and or Internet either completely or partially for

Question

 • Billing

1.4K

16

Accepted Solution

Signal interference

I keep getting a beep every five minutes and a message that says signal interference on my Home touchscreen. My router and touchscreen have been rebooted twice. I can’t do any more than that today. Why are there so many xfinity issues in my area?

Question

 • Devices and Equipment

18

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0

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Premium Channels start for 2 seconds then freeze while all other Channels work with no issue. *Resolved

*Issue resolved by replacing the Cable Box Our cable box did an update the morning of November 29, 2022. Since then all Premium Channels we have would either start for 2 seconds and freeze indefinitely or black screen with 3 dots then error XRS-03136.  Every other channel works perfect.&nbs

Question

 • Channels and Programming

23

1

0

Accepted Solution

download program to tablet's SD drive

Is there a way to download a TV program to android tablet's SD drive? If not directly, can it be moved?

Question

 • Xfinity Mobile

107

1

0

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Making a complaint

Does anyone have a physical address to send a written complaint to Xfinity mobile? I worked for Verizon in corporate (marketing) and after less than four weeks I am fed up with how Xfinity structures its admin side. Things like -not nothing customers which stores are partner stores and which are

Question

 • Xfinity Mobile

128

2

Accepted Solution

4K washed out

Been an issue since first came out but Comcast 4K is a terrible picture. Very washed out. The World Series game 1 between Philadelphia and Houston is offered in 4 K on fox but is unwatchable as it is very washed out

Question

 • X1

61

8

0

Accepted Solution

Ready to scream!

Want to take advantage of Change My Plan option on app. After 2 weeks and >4 hrs on phone still not working. Can select new channel lineup. Does NOT recognize that I rent YOUR modem and have security with basic protection. At the end of the process told to call. I did x 2. Rep unable to see same

Question

 • Customer Service

33

3

0

Accepted Solution

My double play package no longer showing on pricing

On the annual pricing sheet that came out last June, I noticed that my services are now a la carte (TV Limited and Expanded Basic and Performance Internet).  I used to have something called Digital Starter Double Play.  That is no longer showing as a package.    The a la carte h

Question

 • Customer Service

23

3

0

Accepted Solution

Slowness, service discruption with down arrow light blinking

This is an ongoing issue that happened after a “service upgrade” few months back. The service upgrade caused an outage in our area and after that my internet has been expereincing periodcally slowness and disconnect. I also notice the down arrow light blinking when the issue occcurs.   I’ve

Question

 • Your Home Network

59

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