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Wasted 4 hours of my life on useless comcast customer service

Just tried singing up for comcast internet at a new home. After signing up with the correct address (I copied and pasted it from my purchase agreement), I go to the account page and see that it has the wrong address. It moved it a few houses down. I contact comcast customer service, and they have th

Question

 • Customer Service

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port 25 unlock

I called xfinity CSA on Feb 17 2023 to request unblock port 25 for the reason that I need communicate with company server from home. The CSA transferred me to different departments with zero result after 60 minutes call. Can someone here from xfinity can help get this resolved. I understand I

Question

 • Email

95

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0

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restore deleted xfinity id

On 03/16/2023 I deleted my xfinity ID. As a result, I lost access to <my xfinity ID>@comcast.net emails. Since this is my primary email address, I tried to recreate this xfinity ID. I couldn't due to a "username is taken" error. This means that the ID has not actually been deleted, but marked

Question

 • Sign-In and Account Management

23

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Discovery+ app not working

The discovery+ app will no longer load when attempting to access it via the Xfinity flex box. It works fine with all of my other devices. This has been an issue for at least a month.

Question

 • Flex

955

10

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Xfinity App Does Not Show Gateway Device Despite Active Internet Connection

My internet connection is working fine. However, when I log into the Xfinity App, I do not see my Gateway, nor any Devices. This is a huge issue since the Xfi website has been decommissioned, and even logging into my router's admin portal via 10.0.0.1 does not allow me to change any settings - al

Question

 • Xfinity App

1.7K

17

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Still cannot receive or even compose email since 3/13/23

​​This is now day 4. Each day I have either chatted with or spoken directly to a number of different agents who either assure me after much digging that they have fixed the problem and all should start working "within an hour", or "within about two hours", or I am told (eventually, after a new agen

Question

 • Email

132

7

0

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on-demand now charging for new seasons or episodes

There are a couple of shows we've been watching On-Demand for several years, and they were always free. For one of them, the new  2023 season had two episodes for free, but the third episode is "pay".  The previous seasons are all still free.  For the other, the two episodes of the n

Question

 • On Demand

773

4

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Billing is so messed up

​​Dropped cable tv before the billing date started, but went ahead and let that bill be processed, but did not receive full refund. Signed-up for internet only when dropped tv and am being charged more than was quoted and without the free month of data. This is so incompetently processed, it's beyo

Question

 • Billing

45

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upgraded without my authorization

So I travel for work quite a bit. Recently realized my plan had been upgraded without my authorization. When I go online to my account to change my plan back I get quoted $130.55 per month plus a $20 discount for bundling services. The problem is, when I try to complete the change online, it looks l

Question

 • Billing

81

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problem on only 2 downstream channels

I recently upgraded from a docsis 3.0 to a 3.1 cable modem. The new modem is an Arris SB8200.  I seem to be having trouble on 2 downstream channels: 37 Locked Other 690000000 Hz 2.2 dBmV 38.2 dB 89392525 104 38 Not Locke

Question

 • Your Home Network

26

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0

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X1 Cable Box

My X1 cable box is warm to the touch, just like my rented modem. If I'm away for a couple of weeks, should I unplug the box? Is it safe to keep it plugged in?

Question

 • X1

60

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Xi6 as Primary

I have the Xfinity XB8 gateway, and according to the Xfinity website, customers who have a leased gateway can use their Internet TV Box (Xi6 for me) as their primary TV Box. The person I spoke to at the Xfinity store told me this was not possible. Is this true, or can I use an Xi6 as my primary? I’m

Question

 • X1

39

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Are the Statements incorrect?

​​Seems I got someone else's bill this month. Is there a problem with billing this month?​​

Question

 • Billing

28

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0

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Can’t cancel AMC+

Hello I am having trouble canceling AMC+ it is on my bill but not in my apps to cancel. If you could help me figure out how to cancel it so I am no longer charged that would be great!  Thank you 

Question

 • Billing

42

2

0

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Xfinity cancelling all other internet tiers?

I got a call from Xfinity customer service, last week They we're trying to get me on a new plan. I was on the 850 tier. The person told me that Xfinity was cancelling all tiers but 1 Gig, so I would have to upgrade. Is this accurate?

Question

 • Customer Service

60

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What is this?

I talked to an Xfinity Agent the other day to place an order for an Xi6. It arrived on Thursday, and it was a getting started kit. I have two questions; Why does a Getting Started kit have this old box without a voice remote, and what is with the ordering system??

Question

 • X1

34

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Is there any advantage to stay on the OLD mobile plan vs NEW?

I have been on the "old" mobile plan since the service was launched and have been very happy with the service. Initially, with the two lines, we were only using 1 or 2 gigs per month because we were home most of the time so that was only $12 or $24.   It started creeping up a little bit s

Question

 • Xfinity Mobile

32

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0

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Closed

Xfinity DNS hijack, redirecting to xfinity activation

Xfinity DNS hijack, redirecting to xfinity activation Hi there! Xfinity won't stop hijacking my DNS and sending me to the "activate your modem" webpage. It's happening on all devices. I know the internet is working because I can ping any IP address and when I activate my VPN the internet works f

Question

 • Your Home Network

57

1

Accepted Solution

Closed

Ground Rod Needed

I was told by an Xfinity technician, during the new internet cable line installation, that I needed an electrician to install a ground rod for them to proceed. Has anyone else had to go through this? I'm also curious as to whether it matters what method is used for bonding this ground rod to the hou

Question

 • Customer Service

41

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0

Accepted Solution

Scam call to update router

I received a call yesterday about updating my router from someone identifying themselves as being from Xfinity . I was walking out the door so I asked them to call me back today. They did and said that they had been trying to send security updates to my router that were not going through. He had me

Question

 • Customer Service

50

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