Why is it that every week that I have a [EDIT: "Language"] problem with my service every week for the last 3 months but yet tonight same [EDIT: "Language"] new week you say there's a service issue in my area and your going to have it fixed by 2:30 a.m. which that's usually always the time but it nev

I know. I know you will continually say my upload speed is not being throttled. But 4 weeks now. 4 WEEKS. I have mentioned the same issue (upload speed extremely low while download is high) and all I get is it is a high traffic time. I am sorry. I am not a [Edited: "Language"]. Last time I went into

so I have a trade-in device to get a credit for 650$ I sent it on their provided prepaid label, and delivered on Feb 20 2023, because they received it before March 4 2023, but then until now no update regarding my trade in device status still on not receive, and I keep contacting them like every 2 w

As comcast does not have an email to send this to I will be posting an open letter here. 26 days and my problems have not been addressed. Comcast is willing and able to call me daily to setup my new phone plan even though I have repeatedly told them I will not start the plan until June 8th. Howe

My remote will no longer allow me to pause live TV in a way that I can watch from where I  pause it.  When I select play, it quickly jumps forward to live TV, and I  lose everything I  wanted to watch from the pause point until I  get back to a watching TV position.  &

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

I sent my old phone for trade-in in March and it has been two months without getting a credit. I instead got a "credit cancelled" notice. It has also been a month since I talked to a customer representative who confirmed the receipt of my phone but they were still processing it. I've seen many po

I'm trying to port forward to an IP camera that has a dedicated ethernet LAN IP connection. The device shows up in the gateway admin as an offline device, but it's connected and I can use/access the camera if I'm on my local network.  It does not show up by name, only by the MAC address.

On channel 5 the volume keeps cutting off then stays off for 44 secs. then comes back on. It's happening on all of our tvs. Just started happening we have not changed anything. It has to be on Xfinity's end. They have been updating their stuff for over a year and it seems the cable just keeps going

Ok, been having an issue with this xfinity mobile a53 phone on wifi. I've called and chatted... they've tried everything for months... but it is the ONLY device with issues on wifi. my wifi... 10 ft away... it will drop (usually while watching security cams). And only get on 2.4g at 72mbps... EVERY

The Press exit or menu to close this app message keeps popping up every second on Paramount+. Nothing will remove the notification. I've tried all of the troubleshooting methods in the forums with the same question. Removing notifications doesn't work, restarting device and cache doesn't work. Nothi

I just spent 2 days trying to troubleshoot activating my GPS+Cellular Series 8, and am pretty disappointed with the revelation! I put my chat with an Xfinity agent below if you're interested and for context, but TLDR: Xfinity doesn't support the esim separately on the Apple watches. If you want t

On Paramount plus app message keeps appearing at top of screen “Press EXIT or MENU to close this app” nothing I do will resolve issue.. has been going on for weeks…

We have xfinity internet and TV. We've a lot of problems losing internet and tv signals (error RDK-03033) lately, with frequent but intermittent losses.  I thought I'd ask this now before the signal went away again.  The TV tends to go out between 8:15-9:15 p.m., maybe 1.5-2.5 hours after

I have been having anywhere from 1 -5 min outages throughout my days all this last week. Had a tech come out yesterday and run a new line from my pole to my house, but he said there is something wrong with the box on my pole or the node inside the box and thats not his area so he put in a ticket. Sa

I have a Samsung tv and Yamaha amp that have their own remotes. I want it to remain that way instead of the xr15 doing it.  How do I unpair the xr15 remote from the tv and amp?  Thank you

I just got the Ultimate Channel Package with Xfinity along with Gig internet and pay over 300 a month for this service. I have called customer support many times but they always tell me someone will get back to me but no one ever does, so I'm trying one more time before I just cancel. I have two

My old modem is still displayed in my Xfinity app and won’t allow me to unpause devices through the app because it’s saying gateway is down please help me resolve this problem

I can not send using my 2nd email account. It says connection interuped

As of right now, I have an XB7-T (CGM4331COM) with a plan up to 1,000 mbps. For the past two weeks, my download speeds have been sporadic and inconsistent. It would drop from 900-800 to 200-300 to 0.98 - 13. I tried restarting over 10 times; that didn't work. I got a regular technician, and they jus