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Service Outage

I pay for Xfinity internet service. For a couple months Xfinity has put a temporary cable laying in the street along the curb to provide service to homes downstream from that temporary connection. That temporary connection was “repaired” yesterday, but ever since we’ve had no service. My home wi-if

Question

 • Your Home Network

30

2

0

speak to an agent

I need to speak to an agent. Virtual assistance won't let me

Question

 • Customer Service

22

1

0

Accessing Home Security Cameras from my Laptop

Hi, I am trying to access my home security cameras from my laptop and when I connect to the Home Tab, it tells me to download an app for either IOS or android phones.  Is there a way I can access my xfinity home security cameras from my laptop?

Question

 • Devices and Equipment

806

8

Video settings on Comcast cable Box to view 4K UHD content

Current TV- Sony XR-55A80J.       4K UHD. Cable BOX - AX013ANM - ARRIS Video Settings  HD                  HD        XG1V3               4K UHD Sony  ( These last 3 i

Question

 • X1

44

4

0

Getting 'Sorry, that didn't go as planned' error message when signing into Xfinity app

Hello, I am a new customer to Xfinity using my own modem/router and upon attempting to activate my internet service via the Xfinity app, I received an error message stating "Sorry, that didn't go as planned". I closed down the app, removed the app entirely and restarted my own phone multiple time

Question

 • Xfinity App

1.9K

14

Signal issues.

All summer long we have had issues with our signal for internet and TV. The issue that we are having is pixelation, picture freezing and sound dropping out. Usually it seems that the internet drops out when the TV drops out, however sometimes the TV will drop out and we still have internet. This is

Question

 • Channels and Programming

7

0

0

ACP not showing up

I applied for the ACP credit and I qualified. Why hasn’t the credit shown up on my bill?

Question

 • Billing

369

4

0

How can I record a request for faster uploads?

Reaching 800Mbps downloads but need faster speed to upload some video files I edit for my company as well as to do some remote access transferring large files and cloud backups. I live in a HOA with a 180 homes and Xfinity has been our provider of choice. AT&T is promising fiber for the end of t

Question

 • Customer Service

30

2

0

How to import blocklist for Xfi Gateway?

Parental controls need to be more granular. Enabling the mode disables many features I don't want to have disabled, such as YouTube comments. When I have a list of sites I want to block, I don't want to go to the management portal and add each individually, it's pretty cumbersome. How can I impor

Question

 • Your Home Network

10

0

0

Not getting correct channel with streaming app

I have 2 accounts, 1 in Ocean City, MD, and the other in Dover, DE. When streaming with my laptop and pc, I get the Ocean City channels, which is what I want. HOWEVER, when streaming with my phone and tablet, I get the Dover, DE lineup, WHICH IS WHAT I DON'T WANT. What do I have to do to get the Oce

Question

 • Xfinity Stream Website

7

1

0

visa prepaid card not working

I received my gift card 11/21 and since then I have tried using it online, at the gas station ( pre-paying for gas inside ) as well as other various stores. All have rejected by card. As of this point I have one month left to use my $200 gift card but after contacting the company about the status of

Question

 • Customer Service

58

3

0

email

Why dont images show in the emails being received? It's very annoying not seeing the pictures. What setting can be changed for that to be fixed?

Question

 • Xfinity Home App

19

1

0

T3 Timeout & Motorola MB6811

Hi all:   I hope someone can help me escalate this problem to Xfinity.  I have been a loyal customer for over 15 years and in general I am quite happy with the service until about 3 weeks ago.  My modem kept  on re-initializing itself every 30 minutes or so, and the log of the

Question

 • Your Home Network

21

2

0

New gateway, but cannot connect to internew

I am trying to upgrade my gateway from a Arris TM822R to an Arris SVG2482AC. I got the new gateway activated but could not connect to the internet by both Ethernet and Wi-Fi. The phone line works fine.  I tried with two different customer service people who had no idea why I was not getting in

Question

 • Your Home Network

9

0

0

I keep getting the error message "Hmm, the page didn't load correctly Try refreshing the page, if the problem persists, try again later."

Whenever I try to access my account information, I get the error message "Hmm, the page didn't load correctly. Try refreshing the page, if the problem persists, try again later." I tried to do what this article says to fix it: https://www.xfinity.com/support/articles/create-xfinity-usernam, linked t

Question

 • Sign-In and Account Management

66

4

0

Low Hanging Cable - needs immediate attention - no response on open ticket

I have a VERY LOW hanging cable across my driveway and we are doing construction at my house, dumpster and concrete trucks cannot get under it.  I opened a ticket (054528964) and EVERY DAY it says its being resolved TODAY - then it gets rescheduled for the next day.  I have been calling e

Question

 • Customer Service

22

2

0

Adding a router

To my cable internet why is there a charge of 50 dollars when I rent 1 modem from ifxined then I bought another from Walmart to get better singer

Question

 • Billing

20

1

0

Why do I need to sign into my Xfinity Stream app using Apple TV?

I’m using the Xfinity Stream app on my Apple TV and we are asked to sign into the Xfinity app everyday using the QR code on the screen. It’s highly frustrating for those not super tech savvy to consistently have to do this when every other app auto-signs in once you’ve entered your credentials. &nb

Question

 • Xfinity Stream Website

9

1

0

contract discounts

My 24 month contract discount of $49.00 per month, and 24 month DVR service discount ended on August 10, 2022. This represents a significant increase in my monthly bill which will put a strain on my fixed income.  I would like to know if this 24 month contract can be renewed?  Additionall

Question

 • Billing

16

1

0

Accepted Solution

Acp credit not applied

I signed up for and received the acp benefit. It applied just fine the first month. This would have been the second month. I saw it wasn't on my bill. So I called. Call 1. Doesn't always apply on exact same day. Can check later. Call 2. Still hasn't applied. Check back later. Call 3. Sometimes won't

Question

 • Billing

1.1K

15

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