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user_unucwu
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4 Messages

Saturday, April 26th, 2025 4:13 PM

DVR & TV Issue

Xfinity recently removed the filter option that allowed DVR recordings to be separated by TV or device. Now, each DVR/TV shows its own recordings, but on my TV, I see all recordings from every device in the house. I now have to scroll through 30–40 recordings from other TVs. How can I set it so that only my recordings appear on my TV?

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3 days ago

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user_nq4xdx

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1 Message

2 months ago

Same thing happening here

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user_w7tbzk

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1 Message

Everyone should be complaining that they took this feature away. And tell them we want it back. I called the first week in April when I noticed this was missing. They created a repair ticket, and sent two techs. to my house and I told them this was a program problem,and they agreed. They couldn't do any thing about it. I have been calling since, and it is only today May 9, 2025 that I spoke with a person that finally got information that that program was removed in the beginning of April. Why aren't we notified when there is a change in our plan?

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2 months ago

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XfinityThomasB

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2.1K Messages

2 months ago

Howdy user_unucwu, we do have some filtering options for the in home DVR functionality. I included those options here below. 

  • By Device: While Xfinity has removed the ability to separate recordings by device, each DVR/TV shows its own recordings. You can still manage and view your recordings on the specific device you are using. 
     
  • Sorting: You can sort your recordings by "Most Recent" or "A-Z". 
     
  • Prioritization: You can prioritize recordings for specific shows to ensure they are recorded even if space is limited. 

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user_unucwu

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4 Messages

That does not resolve my issue. My device/TV is displaying not only my recordings and scheduled shows, but also those from everyone else’s devices/TVs in the household. This problem is only occurring on my device—no one else is experiencing it.

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2 months ago

XfinityThomasB

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2.1K Messages

Are the other devices' companion boxes or dedicated DVR's with their own onboard storage? The primary box would show you the whole catalog of recordings, but a companion would traditionally just show its own designated recordings. We have removed the ability to separate recordings by device, each DVR/TV shows its own recordings. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_a3uf1p

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This is terrible! This mean if I want to see only my shows, I have to rent another slave box and not use the primary box. This is a horrendous change that seems like a greedy money grab. 

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2 months ago

user_unucwu

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@XfinityThomasB​

It’s been nearly a month since Xfinity removed the preferred filters that many customers appreciated. Up until two days ago, each device still displayed only its own recordings. However, my device/TV suddenly started showing all recordings from every device. My DVR is not the primary DVR, so I’m confused why this change happened — and why it occurred so unexpectedly in the middle of the afternoon. Could you please explain why this change took place and how to correct it?

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2 months ago

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XfinityJeniece

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3.3K Messages

Thanks for confirming those details, user_unucwu. I truly appreciate you providing that feedback. Are you only having that issue with one of your box? Have you tried rebooting the box to see if that helps with the issue. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_fdzrzu

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2 Messages

2 months ago

This change made by xfinity is extremely restrictive and extremely frustrating.  I have been able to view my recordings from any device in the past and it is inconvenient to think that I can only watch them from the tv attached to the dvr.  Why???

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Bigmillz420

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3 Messages

2 months ago

The point is to give us even less services while simultaneously raising rates, it's Comcast/Xfinitys entire business model. 

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desi9

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1 Message

2 months ago

Please return the filter

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user_x5z071

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1 Message

2 months ago

Yes, please return the filter. My parents are in my in-law & they record a lot of shows so we have to scroll through all of them to see our stuff on all other boxes. 

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Italia1029

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2 Messages

1 month ago

My DVR issue started a few weeks ago and I was told by Xfinity at first it was a well known issue and it would be repaired within a week.  I called back and I was told it would take a little longer to fix.  I called back again and they had no idea what I was talking about.  Instead, they claimed there had to be something wrong with my DVRs and then I was transferred to the tech department only to be disconnected.  Today I read your post so I called them back to confront them to see if they would own up to the truth. I was told the truth and the more people complain about the change, then they might change it back the way it was.  Should have known this would be their answer, typical, they tell you want they want you to hear, doubt that they'ld follow through with it.

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XfinityGabriel

Official Employee

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2.4K Messages

 

Italia1029, Hi! Thanks for taking the time out of your day to reach out. As a DVR user myself, I understand the importance of being able to record shows so I can watch them easily without any service issues. This is definitely not the experience we strive for when repairs are needed. Our team of experts is happy to help rectify this over social media. Is your issue also wanting to try and set recording so they only appear on your TV? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_bc7bdf

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16 days ago

This is a big problem for me. My brother has memory issues & every time he sees a recording he knows HE did not record, he deletes it. I've made signs & frequently remind him not to do that, but he'll do it over & over, sometimes right after I recover it. Then it disappears entirely without me ever being able to watch it.

In a way, this is an accessibility issue. Someone who can't understand that recordings are no longer separated can't comprehend the change.

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Mikadroid78

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3 Messages

@user_bc7bdf​ 

I completely understand! My sister doesn’t have memory problems but she now sees all of my recordings on her device/TV and I’m afraid she’ll accidentally delete one of my recordings after she watches it. I now have to constantly monitor the Recently Deleted section to make sure she hasn’t deleted any of my programs. And even if she didn’t delete them, it’ll indicate that it was watched and I have to remember if it was me or her that watched it. (I tend to have recordings from up to a year ago and don’t get to some of them for quite awhile.)

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3 days ago

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