Sorry for the novel here, but it gets old having to provide the history of what has been occurring every time I reach out to Xfinity support so I figured I would give the forum a try given the large number of customers experiencing the same/similar type of problems with Internet service. I have b

I had no service from 9/28/2022 to 10/24/2022. I eventually called and was told I was owed a refund.  But, I only received a partial refund.  Several calls later and I still don't have the rest of the refund. What do I do now?

Why is news nation no longer on my cable channel (1420) in HD? It is still available in standard definition?

I have installed an Eero mesh system and I'm experiencing internet drop-outs constantly. I have put the modem in bridge mode, disabled the internet hotspot (as was suggested in another forum) and recycled the modem and Eero routers several times. Is there any other setting I need to change to stop t

Do not remove Newsnation channel!!! This is the best news channel on Comcast/Xfinity.  

​Issue: Internet connection drops, then modem self reboots​ ​Issue suddenly started ~1-2 weeks ago early March 2023​ ​Xfinity 200Mbps internet.​ ​Modem specs: Moto MG7550​​  Hardware Version  V1.0  ​​   Software Version  7550-5.7.1.4​ ​Is there any known is

3-28-23 In my saved recording of season one, episode two of ‘Marie Antoinette’ on PBS, the closed captions are missing which makes viewing unacceptable as the accents are difficult to understand. This is odd given last week’s episode was fine. There’s nothing wrong with my equipment because oth

No rewards load when going to Xfinity Rewards.

is anyone having email issues this am, can recieve not send .

Wondering if someone can point me in the right direction to speak to upper management--i've attempted to contact customer support a multitude of times since literally picking my equipment up at the store and have been only met with deceit and compplete rudeness from support staff. I've been "promis

I'm really disappointed that we finally installed the flex and there is no PBS app available on it!!! Countless other useless ones, but not a well known and respected app made available. Another real loss for Xfinity. :0(

I ordered with the wrong address. I contacted customer service and they cancelled that order and made a new order. The new order was successful: I received my equipment and I have internet service. But then a couple weeks after that, I get new notifications that "my equipment was delivered" and aski

My only option is asking the chat bot a question about rewards. The page is blank otherwise. From what I could see based on discussions on these forums and other sites this seems to be a common problem. How can it be fixed?

I am lagging in CSGO game horribly started more than a week ago. nothing changed in my house. I upgraded my internet to fastest from xfinity few days ago. lag is still there. I am hard wired to a strong pc and didnt have much of a problem like this for the last 2 years with the same set up. anyone h

Last night one of my security cameras started making loud cracking noises and then loud alarm like noise. We had to unplug it to make it stop. Now I am worried that my cameras could be hacked.  Is there a way for you to find out what happened? The camera is unpluged right now.

Very disappointed to find out that my phone/voice services were disconnected without notice just after having been approved for Internet essentials. I am a senior and I struggle with the cost of all of these services so I was grateful to get approved for Internet essentials and the ACP.  Howev

The discovery+ app will no longer load when attempting to access it via the Xfinity flex box. It works fine with all of my other devices. This has been an issue for at least a month.

The outsourced calls to representatives that do not understand English is unsatisfactory. This completely frustrates the customer, if another company to provide service were available in the area and charged more . I would switch to that service if they had US based call support.