Official

Accepted

Unanswered

Advanced Filters

Search Results (31.5K)

Activity

Closed

ANSWERED: How to fix the Xfinity voicemail messages indicator always on

​ ​ ​Question​ ​ ​ ​ O​​ur voicemail indicator on our home phone is perpetually on even with no messages. Needs to be reset or resolved please​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ ​***Created by our Community***​ ​ ​ ​ ​ ​ ​ ​1. Go Here:  ​​https://connect.xfinity.com/voice/settings/voicemai

Articles

 • Phone

12.9K

0

0

0

Daily Periodic and Random Internet loss with a Motorola MT8733

Sorry for the novel here, but it gets old having to provide the history of what has been occurring every time I reach out to Xfinity support so I figured I would give the forum a try given the large number of customers experiencing the same/similar type of problems with Internet service. I have b

Question

 • Your Home Network

377

4

Closed

ANSWERED: How to stop unwanted calls to your Xfinity Home Phone

​ ​Question​​ ​ As an Xfinity Voice customer, you have several call blocking options available to you. You can choose the types of calls that come into your home and restrict others from being made. This will prevent you from getting unwanted calls and unwanted charges on your bill. Block Unsolicit

Articles

 • Phone

63.6K

0

0

0

hurricane ian outage credit or refund

I had no service from 9/28/2022 to 10/24/2022. I eventually called and was told I was owed a refund.  But, I only received a partial refund.  Several calls later and I still don't have the rest of the refund. What do I do now?

Question

 • Billing

11

1

0

News Nation

Why is news nation no longer on my cable channel (1420) in HD? It is still available in standard definition?

Question

 • Channels and Programming

9

0

0

internet connection dropping with Eero modem in bridge mode

I have installed an Eero mesh system and I'm experiencing internet drop-outs constantly. I have put the modem in bridge mode, disabled the internet hotspot (as was suggested in another forum) and recycled the modem and Eero routers several times. Is there any other setting I need to change to stop t

Question

 • Your Home Network

6

0

0

Newsnation

Do not remove Newsnation channel!!! This is the best news channel on Comcast/Xfinity.  

Question

 • Channels and Programming

128

2

Internet drops frequently, MG7550 modem self reboots almost daily since early March 2023

​Issue: Internet connection drops, then modem self reboots​ ​Issue suddenly started ~1-2 weeks ago early March 2023​ ​Xfinity 200Mbps internet.​ ​Modem specs: Moto MG7550​​  Hardware Version  V1.0  ​​   Software Version  7550-5.7.1.4​ ​Is there any known is

Question

 • Your Home Network

83

8

0

‘Marie Antoinette’ PBS Closed Captions Missing

3-28-23 In my saved recording of season one, episode two of ‘Marie Antoinette’ on PBS, the closed captions are missing which makes viewing unacceptable as the accents are difficult to understand. This is odd given last week’s episode was fine. There’s nothing wrong with my equipment because oth

Question

 • Channels and Programming

15

1

Xfinity Rewards not loading

No rewards load when going to Xfinity Rewards.

Question

 • Customer Service

7

0

0

email

is anyone having email issues this am, can recieve not send .

Question

 • Email

10

0

0

Very displeased

Wondering if someone can point me in the right direction to speak to upper management--i've attempted to contact customer support a multitude of times since literally picking my equipment up at the store and have been only met with deceit and compplete rudeness from support staff. I've been "promis

Question

 • Customer Service

51

2

0

PBS app on Flex

I'm really disappointed that we finally installed the flex and there is no PBS app available on it!!! Countless other useless ones, but not a well known and respected app made available. Another real loss for Xfinity. :0(

Question

 • Flex

215

6

phantom order

I ordered with the wrong address. I contacted customer service and they cancelled that order and made a new order. The new order was successful: I received my equipment and I have internet service. But then a couple weeks after that, I get new notifications that "my equipment was delivered" and aski

Question

 • Customer Service

48

2

0

My Rewards page is not loading

My only option is asking the chat bot a question about rewards. The page is blank otherwise. From what I could see based on discussions on these forums and other sites this seems to be a common problem. How can it be fixed?

Question

 • Customer Service

21

1

0

Lagging in games started a week ago

I am lagging in CSGO game horribly started more than a week ago. nothing changed in my house. I upgraded my internet to fastest from xfinity few days ago. lag is still there. I am hard wired to a strong pc and didnt have much of a problem like this for the last 2 years with the same set up. anyone h

Question

 • Devices and Equipment

9

0

0

Security camera making loud noises

Last night one of my security cameras started making loud cracking noises and then loud alarm like noise. We had to unplug it to make it stop. Now I am worried that my cameras could be hacked.  Is there a way for you to find out what happened? The camera is unpluged right now.

Question

 • Devices and Equipment

169

4

0

Internet Essentials and Voice services

Very disappointed to find out that my phone/voice services were disconnected without notice just after having been approved for Internet essentials. I am a senior and I struggle with the cost of all of these services so I was grateful to get approved for Internet essentials and the ACP.  Howev

Question

 • Home Phone Service & Equipment

7

0

0

Accepted Solution

Discovery+ app not working

The discovery+ app will no longer load when attempting to access it via the Xfinity flex box. It works fine with all of my other devices. This has been an issue for at least a month.

Question

 • Flex

1.1K

11

Outsourced called terrible

The outsourced calls to representatives that do not understand English is unsatisfactory. This completely frustrates the customer, if another company to provide service were available in the area and charged more . I would switch to that service if they had US based call support.

Question

 • Customer Service

37

2

forum icon

New to the Community?

Start Here