Visitor
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3 Messages
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increase in the bill of about $30. I now have a piece of TiVo that was working fine and is now useless. I can understand not providing or authorizing new cable cards, but existing customers should have continued to be supported.
XfinityQuemekia
Official Employee
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474 Messages
3 months ago
Hello @user_ij2kju I really hope the week has been treating you well. Thanks for taking the time out of your day to post your concerns here on our Xfinity Community Forum. We are sorry to hear about your experience with cableCARDs. Xfinity, starting October 2024, no longer provides new CableCARDs to new or existing customers.
However, Xfinity still supports existing CableCARDs and offers troubleshooting assistance.
Xfinity does not allow customers to switch back to a CableCARD after they have changed their TV package or removed the TV services.
Once the CableCARD is removed or the package is modified, the service for the CableCARD is deactivated and cannot be reactivated.
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user_6fn96y
Visitor
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2 Messages
2 months ago
I had a similar experience except I did not unplug my TiVo or change a single thing. It worked fine on Sunday night June 15 and on Monday morning it stopped working.
I spent hours talking to Xfinity agents who said the same thing: if the card isn’t working then there is nothing Xfinity can do.
I spoke to TiVo who said they’re receiving similar calls.
So despite the assurance the CableCard would live on past Oct 2024, somebody decided otherwise and left TiVo owners to find other services.
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user_toh4vp
Visitor
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3 Messages
23 days ago
While there may not be that many Xfinity customers that use cable cards, this policy change is both completely unacceptable and insufficiently communicated. I had a minor issue with my TiVo that required a reboot. After the reboot, no Xfinity channels could be recognized so automatically I suspected the cable card. I tried to repair it without success. I then removed the card, cleaned the terminals, reinserted and, of course, no go. I went to an Xfinity store this morning simply to be told they don’t have any cable cards any more and to be sold a box for $13/mo (for one of my tv’s) or told I could use the majorly lacking Stream app. I guess Comcast just isn’t losing enough cable customers every day that they want to get rid of their long-term customers too. I have been with Comcast for well over 30 years and this is what my loyalty gets me? I’ve had it. I’m moving to YTTV as soon as my one year contract is done so I don’t have to put up with this nonsense and it will save me money to boot. How little money did you save with this move? And was it really worth the aggravation you put your customers through? All this to try and force your customers to a rental box. Shame Comcast, shame.
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user_ek74xf
Visitor
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4 Messages
10 days ago
I have two CableCARDs on my Xfinity TV account. One of them has always worked and is still working today. The second card stopped working immediately after I upgraded my service about two months ago. To be clear, it is connected to Xfinity service, it just does not have picture do to an error in provisioning.
I already have an open ticket (Edited- Personally Identifiable Information) and have spoken with multiple reps. I was told the non-working card needs an equipment code added to my account, but the last tech had an error trying to do that and the call was disconnected during transfer.
I want to be clear:
One CableCARD is working fine and should not be removed or changed.
The second CableCARD was working before my account change and only failed after the upgrade.
I have never been charged an equipment fee for my CableCARDs, and I need my account to remain the same as it has been for years (two cards, no extra equipment charges).
Can someone from the CableCARD support team please assist with getting the second card properly provisioned, paired, and authorized?
Thank you for any help.
(edited)
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user_q883b4
Visitor
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2 Messages
7 days ago
2025-08-20
I bought a new TiVo Edge last week because the Edge I currently have acts a little flaky sometimes (randomly reboots).
I was planning to buy a used cablecard and add it to the new machine. Would any used m-card work? But from what I've read here, if I got a used card, xfinity wouldn't want to activate the used card? (It sounds like I'd need an intervention, from the cablecard support team, I assume .)
I had thought originally about transferring the card from the currently-mostly-working Edge to the new one, but it looks like that would get the card deactivated and not usable in the new machine or returnable to the old machine. Does that sound correct?
Luckily I'm in the 30-day return window for the new Edge, but that leaves me with a mostly-working old Edge. I could try getting the old Edge repaired, but it sounds like once again, the card would be deactivated and I'd end up with a working-but-useless old Edge?
In any case, I actually have a TiVo Premiere that's hooked up and works, so at least there's that. But that machine is very old so I'm a bit nervous about that.
Thank you to anyone who might be able to help.
-- [Edit: Personal Information]
(edited)
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