This document details a series of issues Tom (Edited: Personal Information) experienced with Xfinity (Comcast) starting on May 31st. Initially, Tom attempted to

Refused my refund and canceled.my services when u reviewed my account and I was caught up

This document details a series of issues Tom (Edited: Personal Information) experienced with Xfinity (Comcast) starting on May 31st.

Initially, Tom attempted to get a free year of internet with an SE phone line but was told he didn't qualify. He then opted for a pay-as-you-go phone service, and it was successfully set up.

Ten days later, Xfinity called Tom to inform him of a mistake: they had mistakenly hooked up a Galaxy phone instead of the intended SE phone. When Xfinity tried to cancel the incorrect phone, they canceled the Galaxy phone instead of the SE, which they admitted was their mistake.

Tom was told a refund of $120 was being processed, but it was never received. Subsequently, when his internet and cable bill was due, Xfinity shut off his service due to an argument about the refund. Tom claims his account was paid up, and he was on auto-pay from November to April, but was taken off auto-pay when Xfinity "erased" him from the system during the phone issue. He states his monthly payment was $182, not $202, and he was not behind on payments. He also mentions having a $100 credit in his account on top of the pending $120 refund. Tom argues he should not have been shut off, especially since he was paid up, and demands his service be restored and his refund and credit be applied. He emphasizes that he owes Xfinity nothing, was fully paid up, and his service should have been restored immediately as promised.