***Updated 8/13/2026*** Learn how to use the Xfinity Stream app on Roku devices! Navigate the Xfinity Stream app on Roku Main Menu If you have completed activation, you'll see the Main Menu. (See our activation instructions for more information.) Search Search for a movie, TV show or channel collect

***Updated 8/31/2026*** Our Xfinity Voice security feature, Call Trace, protects you against harassment from another caller, by tracing their number. This information will be available only to law enforcement officials with either a valid subpoena or another valid legal authorization. Learn how to s

Internet From staying connected to friends and family, to working remotely or adding smart devices throughout your home—a reliable, high-speed internet connection is fundamental to modern living. But as the need for robust internet continues to grow, so too can concerns about household expenses. We’

***Updated 6/23/2026*** You can review your last three months of call and text message details using the Xfinity app or online through your Xfinity Mobile account. This history includes dates, times, and phone numbers for all calls and text messages sent from and received by all lines of service on

***Updated 8/26/2026*** If an agent troubleshooting your door/window sensor, motion sensor, or wireless keypad determines that it needs to be replaced, you'll be sent a kit that will allow you to replace the device yourself. Use these instructions to delete an existing device from your Xfinity Home

***Updated 8/31/2026*** Find troubleshooting tips about using fax machines with Xfinity Voice service. Troubleshooting Tips Dedicated fax machines — If you want a dedicated fax machine that's always on, you need a second telephone line for the fax machine.Note: A second line isn’t necessary if you o

***Updated 8/25/2026*** It's important to regularly test on your Xfinity Home sensors to get the best performance from your system. What you'll need: Xfinity Home Pro Protection or Self Protection Access to your Xfinity Home touchscreen or the Xfinity Home app if you subscribe to Pro ProtectionAcces

***Updated 6/23/2026*** If you’re enrolled in XMC, you have several ways to file a claim for damage, failure, loss, or theft: The Xfinity Mobile Care app, The Xfinity app,Online,or by phone. Each will connect you to Assurant, Xfinity Mobile's official mobile protection provider. For full details on

***5/28/2026*** To enjoy the best Xfinity internet experience, your devices need to meet certain system requirements. If your device meets these but your internet still feels slow, see the tips below. Note: There are a number of external factors that may limit your speed; as a result, actual speeds

***Updated 6/8/2026*** You can transfer an active line to a new or existing Xfinity Mobile account if both Xfinity Mobile accounts meet certain requirements. Requirements to transfer a line between Xfinity Mobile accounts You can move an active line, including its device and phone number, from one X

***Updated 6/23/2026*** If you joined Xfinity Mobile on or after April 22, 2026 or upgraded to the latest plan after that date, you must keep an eligible Xfinity Internet plan to keep your $10 multi-product discount (MPD). If you switch to an Internet plan that isn’t eligible, move somewhere Xfinity

***Updated 8/31/2026*** Most equipment works fine with Xfinity Voice, but there are a few products that do not. The following equipment is known to have a high probability of errors with Xfinity Voice service: Telephones Bang & Olufsen: BeoCom 1Bang & Olufsen: Beocom 2Bang & Olufsen: BeoCom 4Bang &

***Updated 6/23/2026*** Find answers to FAQs on resuming Xfinity Mobile service to a suspended line. FAQs How do I resume service on a line that was suspended due to a billing issue? If your Xfinity Mobile account was suspended due to an expired payment method or other billing issue, add a new card

***Updated 8/31/2026*** Identify and stop unwanted calls with Spam Blocker so you only talk to the people that matter. Control is in your hands as you choose which types of call you want to block and which to send to voicemail, helping put an end to the nuisance calls in your life. Details Stop unwa

***Updated 6/1/2026*** Xfinity Mobile device orders, like phones, tablets, and smartwatches, include free, two-business day shipping to your Xfinity Internet service address. If you are bringing your own device to Xfinity Mobile and need a physical SIM card, you should expect delivery within five bu

***Updated 6/8/2026*** With call forwarding, you can direct your mobile calls to another phone number, like your home or office number. It's included with the Xfinity Mobile plan, whether you have Unlimited or By the Gig data, at no additional cost. Turn on call forwarding There are two styles of ca

***Updated 5/31/2026*** Learn how to unlock your Xfinity Mobile phone so it can be used with another wireless carrier. Most of the time, your phone unlocks automatically within 48 hours of being paid off. Here are other unlock rules: Your phone must be activated for at least 60 days.The phone must b

***Updated 6/17/2026*** You can easily find your Xfinity Mobile payments and billing details online. Your Xfinity Mobile bill is separate from your other Xfinity services, so the best place to see all your charges, payments, credits, and history is in your Xfinity Mobile account or the Xfinity app.

***Updated 6/1/2026*** Transferring (porting) your number is easy and convenient. You can bring your current phone number with you or transfer it later. You can bring numbers from all carriers, so you can stay connected without any hassle. Notes: Numbers can’t be transferred to tablets or smartwatch

***Updated 6/15/2026*** Xfinity Call Guard is available for no cost to Xfinity Mobile customers on Mobile Plus or Premium Unlimited mobile plans. It identifies incoming callers as valid or as potential spammers, scammers, telemarketers, or robocalls. Note: Ensure you're using the latest version of t