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CLOSED - Xfinity Forum 20th Anniversary Sweepstakes – “What If?"
***UPDATE 07/18/2023*** We want to thank all community members who decided to participate in our “What if” sweepstakes. The entries were fantastic! All submissions were randomized to select winners. Below you will find those winners and our favorite submissions. First PlaceName: Devin - Entry: Email
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Announcements
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How do Xfinity Mobile device payment plans (DPPs) work? (Answered)
With our DPPs, you may be eligible to pay for the cost of an Xfinity Mobile phone, tablet, or smartwatch over 36 months. You may be able to finance the total cost of the device(s) you’re purchasing, or a part of the total cost, based on a credit check (see the next section for more information). The
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Xfinity Mobile
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Xfinity Sports & News TV Now Available
Introducing Sports & News TV: Your Ultimate Source for Sports, News, and More Starting January 22, 2025, Xfinity is launching a brand-new video tier—Sports & News TV—designed to bring you live local channels, popular broadcast networks, top sports programming, and exclusive news coverage. Available
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Channels and Programming
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How do I file a claim through Xfinity Mobile Care (XMC)? (Answered)
If you’re enrolled in XMC, you have several ways to file a claim for damage, failure, loss, or theft. You can file online, by phone, through the Xfinity app, or the Xfinity Mobile Care by Assurant app. Each will connect you to Assurant, Xfinity Mobile's official mobile protection provider. For full
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Xfinity Mobile
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Resume service to a suspended Xfinity Mobile line — FAQs (Answered)
Find answers to FAQs on resuming Xfinity Mobile service to a suspended line. FAQs How do I resume service on a line that was suspended due to a billing issue? If your Xfinity Mobile account was suspended due to an expired payment method or other billing issue, add a new card and pay off your outstan
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Xfinity Mobile
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Pair and get to know the XRA Large Button Voice Remote
The XRA Large Button Voice Remote is the next generation, voice-controlled Xfinity accessibility remote that features a flat, stable back with descriptive button labels, vibration feedback and backlit buttons. It’s easy to grip and has premium metal directional keys. For customers who have difficult
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Non-X1 Service
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How do I view my Xfinity Mobile call and text message history? (Answered)
You can review your last three months of call and text message details using the Xfinity app or online through your Xfinity Mobile account. This history includes dates, times, and phone numbers for all calls and text messages sent from and received by all lines of service on your account. Call and t
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Xfinity Mobile
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Using Xfinity Call Guard (Answered)
Xfinity Call Guard is available for no cost to Xfinity Mobile customers enrolled in the Premium Unlimited data plan. It identifies incoming callers as valid or as potential spammers, scammers, telemarketers, or robocalls. Note: Ensure you're using the latest version of the app for the best experienc
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Xfinity Mobile
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Xfinity’s DMCA Repeat Infringer Policy for Xfinity Internet Service (Answered)
The Digital Millennium Copyright Act (DMCA) provides copyright owners with a process for notifying service providers that store or host customer content (like websites and hosting services) of alleged copyright infringements made by their users. In most cases, these service providers are required to
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Internet
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How do I unlock my Xfinity Mobile phone? (Answered)
Learn how to unlock your Xfinity Mobile phone so it can be used with another wireless carrier. Most of the time, your phone unlocks automatically within 48 hours of being paid off. Here are other unlock rules: Your phone must be activated for at least 60 days.The phone must be paid in full.Your Xfin
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Xfinity Mobile
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Can I use Xfinity Mobile when I travel internationally? (Answered)
If you are traveling the world, you can take Xfinity Mobile with you. International roaming is supported for phones in over 215 destinations, where you can talk, text message, and use data — just like at home. If you are already abroad and your phone shows “No Service”, you can manually pick a servi
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Xfinity Mobile
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What features are included with my Xfinity Mobile service? (Answered)
When you come on board with Xfinity Mobile, you get a lot of great features with every line. Xfinity Mobile is available exclusively for Xfinity and NOW Internet customers. Phone service features 5G data With Xfinity Mobile, connect to the fastest mobile service with 5G cellular and millions of WiFi
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Xfinity Mobile
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Xfinity Home app for Xfinity Home — Automation (Answered)
You can use the Xfinity Home app to stay connected and control your Xfinity Home - Automation system. While the look and feel of the app varies depending on whether you have an Apple or Android device, the functions and features are the same. Don't Have Xfinity Home — Automation? Learn about the Xfi
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Home Security & Control
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How do I pay my Xfinity Mobile bill? (Answered)
By default, all Xfinity Mobile bills are set on automatic payment. This means we will automatically charge your card every month for the full amount owed on your bill. Your automatic payment date is always 20 days after your billing cycle closes. You can make a one-time payment before your automatic
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Xfinity Mobile
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ANSWERED: How to Report a Website Blocked by Xfinity xFi Advanced Security
Xfinity xFi Advanced Security blocks websites that are determined to be potentially dangerous. These sites may contain malware, spyware, ransomware or viruses that can infect devices and make them vulnerable to personal data collection, blackmail or attacks on other computers and networks. Report a
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Internet
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Pay off your Xfinity Mobile past-due balance with a repayment plan (Answered)
Paying off a past-due balance doesn’t have to be overwhelming. We offer repayment plans, so you can pay off the balance in monthly installments while keeping your Xfinity Mobile service active. Contact us to set up a plan Chat with Xfinity Assistant or call 1-888-936-4968. If you are eligible, a spe
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Xfinity Mobile
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UPDATED: Free This Week - December 15th to December 21st
Finding what to watch just got freer with Xfinity's "Free this Week" experience — another way Xfinity gives our customers more to love in entertainment. Check back every Monday to explore highlighted movies, shows, and apps, on us. Just say "Free this Week" into your Xfinity Voice Remote.
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Channels and Programming
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How do I track and receive my Xfinity Mobile or NOW Mobile order? (Answered)
Xfinity Mobile device orders, like phones, tablets, and smartwatches, include free, two-business day shipping to your Xfinity Internet service address. If you are bringing your own device to Xfinity Mobile and need a physical SIM card, you should expect delivery within five business days. If your de
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Xfinity Mobile
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Free Streaming Channels with Xfinity
These new channels include NBC News NOW, Sky News, and 20+ Xumo-branded channels, offering customers a wide variety of news, movies and TV shows spanning genres such as comedy, crime TV, black cinema, lifestyle, reality TV, game shows, kids and more. Comcast plans to bring more free streaming channe
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Channels and Programming
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Getting started with the Xfinity Home touchscreen (icons) (Answered)
Learn how to manage your Xfinity Home system using the Xfinity Home touchscreen — the control center that offers simple touch navigation with an easy-to-use interface. Arm and disarm your system, view live video from your Cameras, change settings for devices, such as Lights and Thermostats, and much
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Home Security & Control
