View and download Xfinity Voice call history (Answered)

Learn how to manage your Xfinity Voice, including how to view, download, or print your call history using the Xfinity Voice portal.

View your call history

1. Sign in to Xfinity Voice using your Xfinity ID and password.
2. Click Call History.
   • The type of call (MISSED, PLACED, ANSWERED, or BLOCKED) will show below the calling number.
   • Use the Filter By menu (top right of the page) to view the list by call type.
   • Use the Actions menu and select Print to print your call history.

Note: Due to legal requirements, Xfinity can't remove items from your Call History. Your call history will be available in Xfinity Voice for 90 days. It will then automatically delete.

Download your call history

1. Sign in to Xfinity Voice using your Xfinity ID and password.
2. Click Call History.
   • Use the Filter By menu (top right of the page) if you want to download by call type.
3. Click Actions. Then, select Download Call History.
   • The last 90 days of your call history will be downloaded to your device in CSV format.
     • CSV files can be opened in:
       • Microsoft Excel.
       • Google Sheets.
       • Libre Office Calc (an open-source program).
   • The CSV file contains the following:
     • Date and time of each call.
     • Phone number of the Xfinity Voice line.
     • Caller ID information (if available), like the caller's number and name/location.
     • If the call was answered, blocked, missed or placed.
     • Duration of call.
     • Location of the calling party.
     • Spam risk level of the call (low, medium, or high) and if the call came from a verified phone number.
       
       • Note: A verified phone number doesn’t guarantee that a call isn't spam. It only means the telephone number has been verified by the originating service provider.

The Xfinity Voice portal doesn’t contain any billing information, like international call charges. For more details on your plan or bill details, check your account.

Hide call history

The Hide Call feature doesn't delete the call record from your account. It only hides it on the Xfinity Voice portal. Once a call is hidden on the Xfinity Voice portal, it can't be shown again.

Hide a single call in history

1. Sign in to Xfinity Voice using your Xfinity ID and password.
2. Click Call History.
3. Select Options next to the call record you wish to hide.
4. Click Hide Call from the options menu.
5. Select Hide Call on the pop-up warning to confirm. You can also cancel this action by clicking Close.

Hide all call history

1. Sign in to Xfinity Voice using your Xfinity ID and password.
2. Click Call History.
3. Select Actions.
4. Select Hide All Calls from the drop-down menu.
5. Select Hide All Calls on the pop-up warning to confirm. You can also cancel this action by clicking Close.

Ask for blocked call history

If you can't access Xfinity Voice and need a record of calls blocked by Xfinity, call us at 1-800-XFINITY.

Xfinity will complete your request in three days. They can only provide 28 days of blocked call records.

Call record information

You can access itemized voice charges on xfinity.com:

1. Click here to view your call log.
2. Sign in to xfinity.com using your Xfinity ID and password.
   • After signing in, you will see your call records.

If you see a call you didn't make:

• If the call was a direct-dial, local or domestic long-distance call and you have an Xfinity Voice package with an unlimited calling plan, don't worry — you won't be charged.
• If the call was an international call, check if anyone in your household made the call.
  • If no one in your household made the call, contact us to discuss any bill adjustments.

Note: If you have signed up for Nomorobo, you won't see any telephone numbers that have been blocked by the service.