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Can I use Xfinity Mobile when I travel internationally? (Answered)
If you are traveling the world, you can take Xfinity Mobile with you.
International roaming is supported for phones in over 215 destinations, where you can talk, text message, and use data — just like at home.
If you are already abroad and your phone shows “No Service,” you can manually pick a service provider. Go to the If you have roaming issues during international travel section below for more details.
If you need more help, call us for free at 1-720-728-5462.
International rates
Xfinity Mobile includes international roaming for calls and texts at no extra cost on all mobile plans.
If you have our latest plans:
If you’re on our latest plan with Mobile Plus, Mobile Select, or a Premium Unlimited plan, you don’t need to do anything to use data in over 215 covered destinations. It’s already included in your plan, so you can stay connected while you travel with no extra steps.
If you signed up for Xfinity Mobile after March 22, 2024 and have one of the plans above, or if you have an Unlimited line or updated to the latest pricing plan after that date you also get:
- Calls and texts to Mexico and Canada included, and data in Mexico and Canada included at no extra cost.
See the chart below for more details.
If you’re not on Xfinity’s latest plan:
No worries — you still have options. You can choose how to pay for international data while traveling abroad.
Note: Xfinity Mobile does not charge for data used over WiFi while you’re outside the U.S. Using WiFi from local providers can help you save money on data charges.
Global Travel Pass
Add Global Travel Pass to any By the Gig or Unlimited phone line and pay a flat rate for data at $10 per day per line in over 215 covered destinations. Global Travel Pass includes 5 GB of high-speed data per pass per day, then data is available at 3G speeds.
Notes:
- Global Travel Pass does not cover usage on cruise ships or airplanes.
- See the chart below for more details.
- Visit Global Travel Pass FAQs for answers to common questions.
Mexico and Canada Unlimited Pass
Add Mexico and Canada Unlimited Pass to any eligible phone line and pay a flat rate for data at $5 per month per line to be used in those countries. The Mexico and Canada Unlimited Pass includes 5 GB of high-speed data and unlimited calls to and from those countries per pass per month, then data is available at 3G speeds.
Notes:
- See the chart below for more details.
- For more details, review Xfinity Mobile benefits for Mexico and Canada.
Pay as you go
You can always pay as you go for each megabyte (MB) of data used while abroad. The rate is $0.30 per MB of data. This is your default international data option, unless you add Global Travel Pass or the Mexico and Canada Unlimited pass, or your plan includes these benefits. Even if you have added Global Travel Pass or the Mexico and Canada Unlimited pass, you will pay as you go in countries not covered by those passes.
Note: We’ll send you a text message when you enter a country where these passes can be used. To minimize unexpected costs, if your pay-as-you-go charges go over $100, we’ll let you know.
Learn more about pay as you go.
Review the chart below for more details on the pay-as-you-go option:
| Mobile plan | Calls and texts made while outside the United States | Calls and texts made from the United States to Mexico and Canada | Data usage while traveling abroad | Data usage while traveling to Mexico or Canada |
| Mobile Plus and Mobile Select | Included |
Included |
Included 10 GB of high-speed data per billing cycle, then speeds up to 14 Mbps — great for browsing, messaging, streaming, and more when visiting over 215 destinations worldwide (including Mexico and Canada). $0.30 per MB of data in countries not eligible. |
|
| Premium Unlimited | Included |
Included |
Included 10 GB of high-speed data per billing cycle, when visiting over 215 destinations worldwide. $0.30 per MB of data in countries not eligible. |
|
| Unlimited mobile plans purchased and activated after March 22, 2024 | Included |
Included |
$0.30 per MB of data. If you plan to use data while traveling abroad, adding Global Travel Pass may help save you money. Check to see if your destination is covered. |
Included 5 GB of high-speed data per billing cycle, then speeds up to 14 Mbps — great for browsing, messaging, streaming, and more when visiting Mexico or Canada. |
| By the Gig | Included |
Check to see the rates for Mexico and Canada. You can purchase a Mexico and Canada Unlimited Pass to save money |
$0.30 per MB of data. If you plan to use data while traveling abroad, adding Global Travel Pass may help save you money! Check to see if your destination is covered. |
$0.30 per MB of data. You can purchase a Mexico and Canada Unlimited Pass to save money. |
|
Unlimited mobile plans purchased and activated before March 22, 2024 You can upgrade to our latest price plan in the Xfinity app, by using your account tools online, or by calling or chatting with us. |
Included |
Check to see the rates for Mexico and Canada. You can purchase a Mexico and Canada Unlimited Pass to save money. |
$0.30 per MB of data. If you plan to use data while traveling abroad, adding Global Travel Pass may help save you money. Check to see if your destination is covered. |
$0.30 per MB of data. You can purchase a Mexico and Canada Unlimited Pass to save money. |
Notes:
- Global Travel Pass, Mexico and Canada Unlimited Pass, and international roaming are not supported on tablets or smartwatches.
- Using data on tablets will result in pay-as-you-go usage charges in Mexico and Canada.
- International data roaming is not supported on tablets (except Mexico and Canada).
- International data roaming isn’t available for smartwatches outside the U.S.
- Using data on paired smartwatches may result in pay-as-you-go usage charges for the paired mobile line.
Before you travel internationally
Before you travel to another country, follow these three simple steps to make sure your device is ready.
- Turn on international data roaming.
- You can check if international data roaming is already enabled on your Xfinity Mobile lines in International travel on the Activity tab using your Xfinity Mobile account online.
- Notes:
- When you first activate your service, you can only make calls to the United States, Canada, and Mexico.
- If your line is eligible, adding Global Travel Pass will automatically enable international data roaming. To enable without adding Global Travel Pass or to learn more about your lines eligibility chat with us.
- Prepare your device.
- Make sure your device is enabled for data roaming. You must do this through your device’s settings.
- Search rates.
- Search ahead of time for the pay-as-you-go rate for each country you are going to, or if that country is covered by Global Travel Pass.
If you have roaming issues during international travel
Try turning on airplane mode for about 30 seconds. Then turn off airplane mode and let your phone automatically select the best network.
If you are already abroad and your phone shows “No Service,” you can manually pick a service provider with the steps for your phone type below.
iPhones
- From the home screen, go to Settings.
- If the Settings app is not shown on your home screen, try to swipe left from the edge of the screen to open the app library.
- Click Cellular.
- Choose Cellular Network or Network Selection.
- The choice you get may vary based on your iOS version, device model, and location.
- Tap the Automatic switch to turn this setting off.
- Allow up to two minutes for the service provider names to appear.
- Once available networks show, you may choose another service provider from the list.
Samsung phones
- Swipe down from the top-right corner of the screen with your finger.
- Click Settings.
- Choose Connections.
- Go to Mobile Networks.
- Click Network Operators.
- Toggle off Select Automatically.
- Allow up to two minutes for the service providers names to appear.
- Once available networks show, you may choose another service provider from the list.
Google phones
- Slide up the bottom menu.
- Click Settings.
- Choose Network & Internet.
- Click SIMs.
- Go to your Mobile Network.
- Turn Roaming on or off.
Motorola phones
- From the Home screen, swipe up to access all apps.
- Navigate to Settings, then Network & Internet, then Mobile Network.
- Click your Mobile Network.
- Tap International Data Roaming to turn on or off.
- If asked, read the “Attention” note about roaming charges and tap OK if you agree.
Additional information
If you still need help while you travel abroad, reach out to Xfinity Mobile’s dedicated international roaming support number, 1-720-728-5462.
Visit our Online Support Center to find common solutions.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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