Can I use Xfinity Mobile when I travel internationally? (Answered)

If you are traveling the world, you can take Xfinity Mobile with you. International roaming is supported for phones in over 215 destinations, where you can talk, text message, and use data — just like at home.

If you are already abroad and your phone shows “No Service”, you can manually pick a service provider. Go to If you have roaming issues during international travel section below for more details.

If you need more help, call us for free at 1-720-728-5462.

International rates

Xfinity Mobile customers have international roaming calls and texts included with all plans at no added cost. There are three ways you can pay for data when you travel abroad.

Reminder — Xfinity Mobile does not charge for WiFi data you use while abroad. Using WiFi data from other service providers may save you money.

Global Travel Pass

Add Global Travel Pass to any phone line and pay a flat rate for data at $10 per day per line in over 215 covered destinations. Global Travel Pass includes 5 GB of high-speed data per pass per day, then data is available at 3G speeds.

• Global Travel Pass does not cover usage on cruise ships or airplanes.
• Find Global Travel Pass FAQs.

Mexico and Canada Unlimited Pass

Add Mexico and Canada Unlimited Pass to any phone line and pay a flat rate for data at $5 per month per line to be used in those countries. The Mexico and Canada Unlimited Pass includes 5GB of high-speed data and unlimited calls to and from those countries per pass per month.

Notes:

• Xfinity Mobile customers on our latest data plan with unlimited data (either Premium Unlimited or Unlimited) have:
  • Unlimited calls and texts to and from the United States, Mexico, and Canada included.
  • Unlimited data when traveling in Mexico or Canada included. 

For more details, go to Xfinity Mobile benefits for Mexico and Canada.

Pay as you go

You can always pay as you go for each megabyte (MB) of data used while abroad. The rate is $0.30 per MB of data. This is your default international data option unless you add Global Travel Pass. Even if you have added Global Travel Pass, you pay as you go in countries not covered by Global Travel Pass.

Learn more about pay as you go.

Review the chart below for more details on the pay as you go option:

Note: Global Travel Pass, Mexico and Canada Unlimited Pass, and international roaming  are not supported on tablets or smartwatches. Using cellular data on these devices result in usage charges for the line the device is connected too.

Before you travel internationally

Before you travel to another country, follow these three simple steps to make sure your device is ready.

1. Turn on international data roaming.
   • You can check if international data roaming is already enabled on your Xfinity Mobile lines in International travel on the Activity tab using your Xfinity Mobile account online.
   • Notes:
     • When you first activate your service, you can only make calls to the United States, Canada, and Mexico.
     • If your line is eligible, adding Global Travel Pass will automatically enable international data roaming. To enable without adding Global Travel Pass or to learn more about your lines eligibility chat with us.
2. Prepare your device.
   • Make sure your device is enabled for data roaming. You must do this through your device’s settings.
3. Search rates.
   • Search ahead of time for the pay-as-you-go rate for each country you are going to, or if that country is covered by Global Travel Pass.

If you have roaming issues during international travel

Try turning on airplane mode for about 30 seconds. Then turn off airplane mode and let your phone automatically select the best network.

If you are already abroad and your phone shows “No Service,” you can manually pick a service provider with the steps for your phone type below.

iPhones

1. From the home screen, go to Settings.
   • If the Settings app is not shown on your home screen, try to swipe left from the edge of the screen to open the app library.
2. Click Cellular.
3. Choose Cellular Network or Network Selection.
   • The choice you get may vary based on your iOS version, device model and location.
4. Tap the Automatic switch to turn this setting off.
   
   • Allow up to two minutes for the service provider names to appear.
5. Once available networks show, you may choose another service provider from the list.

Samsung phones

1. Swipe down from the top-right corner of the screen with your finger.
2. Click Settings.
3. Choose Connections.
4. Go to Mobile Networks.
5. Click Network Operators.
6. Toggle off Select Automatically.
   • Allow up to two minutes for the service providers names to appear.
7. Once available networks show, you may choose another service provider from the list.

Google phones

1. Slide up the bottom menu.
2. Click Settings.
3. Choose Network & Internet.
4. Click SIMs.
5. Go to your Mobile Network.
6. Turn Roaming on or off.

Motorola phones

1. From the Home screen, swipe up to access all apps.
2. Navigate to Settings, then Network & Internet, then Mobile Network.
3. Click your Mobile Network.
4. Tap International Data Roaming to turn on or off.
5. If asked, read the “Attention” note about roaming charges and tap OK if you agree.