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Manual voicemail menu for Xfinity Mobile (Answered)
***Updated 6/1/2026***
Learn about the Xfinity Mobile manual voicemail menu options for your device.
Access voicemail
There are three ways to access voicemail using your phone's dial pad:
- Press and hold 1.
- Dial *86.
- Dial your phone number.
Voicemail main menu
| Keypress | Description |
| 1 | Listen to messages. |
| 2 | Send a message. |
| 4 | Personal options. |
Listen to messages (Option 1 from the main menu)
These are available after picking option 1 (Listen to Messages) from the main menu.
| Keypress | Description |
| # | Skip to the next message. |
| 5 | Get envelope information. |
| 7 | Erase and skip to the next message. |
| 9 | Save message and listen later. |
| * | Cancel message review. |
| To control position during playback, use the top row keys: | |
| 1 | Rewind eight seconds. |
| 1-1 | Rewind to the start of the message. |
| 2 | Pause playback. |
| 3 | Fast Forward eight seconds. |
| 3-3 | Go to the end of the message. |
| Playback is controlled with the second row keys: | |
| 4-4 | Slow down playback speed. |
| 4 | Go back to normal speed. |
| 6-6 | Speed up playback. |
| 6 | Go back to normal speed. |
| More Options: | |
| 0 | More options. |
| 0-5 | Envelope information. |
| 0 - * | Cancel message review. |
Personal options (Option 4 from the main menu)
These are available after picking option 4 (Personal Options) from the main menu.
| Keypress | Description |
| 2 | Change administration options. |
| 3 | Greetings or recorded name. |
| 3-1 | Personal greeting. |
| 3-1-1 | Standard number. |
| 3-1-2 | Standard name. |
| 3-2 | Long absence greeting. |
| 3-3 | Change recorded name. |
| 3-5 | Alternate greeting. |
| 3-6 | Set up or change greeting schedule. |
| 3-* | Prior menu. |
These are available after picking option 2 (Change Administration Options) from the Personal Options menu.
| Keypress | Description |
| 1 | Set up or change general options. |
| * | Previous menu. |
| 1-1 | Set up or change password. |
| 1-3 | Change prompt level:
|
| 1-4 | Change message details. |
| 1-4-1 | Date and time.
|
| 1-4-2 | Name playback.
|
| 1-4-3 | How messages are played back.
|
| 1-4 - * | Previous menu. |
| 1-6 | Turn autoplay on or off:
|
| 1-8 | Change mailbox language:
|
| 1-9 | Change phone answering language. |
| 1-* | Previous menu. |
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.
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