Contributor
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111 Messages
update tv box needed?
Yesterday I went into On-Demand and there was a message: "In upcoming weeks 1 or more TV boxes in your home will no longer allow you to access Xfinity On-Demand packages. To continue access we're updating your TV to X1 with new equipment".
Really? How many upcoming weeks? What if we don't want X1? We have 1 Smart TV, and 1 SD TV. Our understanding is that X1 is not truly compatible with an SD TV. If we're forced to update to X1 in order to keep On-Demand, we'll either have to replace the SD TV or ditch it. And, who is going to set up the new equipment? Not us!
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
2 years ago
@rufus97
Thank you for posting your questions here in our Xfinity Forum. As mentioned by @XfinityJennifer you are not required to update your television when you update your television box. The equipment you receive will have the connections for both HD and SD services.
You can initiate your television equipment swap by following the directions outlined here: https://www.xfinity.com/equipmentupdate
Please let us know if you have any other questions or need anything else.
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rufus97
Contributor
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111 Messages
2 years ago
I only posted this once. Why is it showing "Rufus97 replied to Rufus97" ?
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CCJennifer
Problem Solver
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743 Messages
2 years ago
Hello @rufus97! Thank you for reaching out on our community forum. This link has everything you need to know about updating your Xfinity cable box to X1. We do have X1 boxes that are SD and HD capable, so you won't need to upgrade your tv if you don't want to.
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cmw112
Contributor
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63 Messages
2 years ago
I had the same message, but then it went away.. But it is back today. When I checked channel 1995, it said my box was good to go... What is the story??
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user_2f8003
Visitor
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1 Message
1 year ago
There is no question this is yet another full on cash grab by Comcast to get us to pay even more than we already are for services; I'm sure the bean counters here were sitting around their conference table one day and asked how they could make even more money off of their subscribers. Someone soon suggested "hey, let's get all of them to upgrade to X1 from their older boxes." We'll tell them ahead of time that if they don't they won't have video on demand services and therefore they'll have to upgrade; and, more we'll tell them they can get their new boxes from us, shipped free, even installed free if we need to go there, THEN as soon as they do that, we can start charging them even more a month for the rental of that new box, the rental of the remote that goes with it, and the services it will deliver to them. They'll have no choice but to upgrade..." Everyone in that room said "what a great idea" and this is where we are today. And believe me, this isn't fiction, it's the absolute truth of how things are done when you're a monopoly..." So, thanks Comcast, again, for finding a new way to [Edited: "Language"] your subscribers. Again.
(edited)
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MNtundraRET
Gold Problem Solver
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5.9K Messages
1 year ago
You are luckier than us. We have not had "On Demand for over a year. Today the cable channel I was watching went to a message from Xfinity to contact them. I ignored the message and unplugged the cable-box to do a reset. After reset the cable channel was back.
I believe we are getting close to when they drop Legacy cable tv. That will be the last straw for me.
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rufus97
Contributor
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111 Messages
1 year ago
May be the last straw for us, too. We don't want X1, but would have to upgrade in order to keep On-Demand. We think it's disgusting how Comcast is notifying customers about this, The message only appeared once. No notice on our April bill.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
1 year ago
@rufus97
What model of Lagacy cable-box do you have that still gets some "On Demand"?
Mine is a Cisco RNG150N. I had heard when I was on the dark side that most service centers could only replace a Legacy box if they still had some in stock.
(edited)
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cmw112
Contributor
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63 Messages
1 year ago
DOes anyone have the new box? Got mine today and everything is different.. Everything is pictures..... and I have no idea how to look up On Demand by station or show.....
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MNtundraRET
Gold Problem Solver
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5.9K Messages
1 year ago
Time for some good news. With costs going up for cable, and more channels going to steaming with extra monthly charges there is one option looking better.
[Edited: "Solicitation"] In my area in Minnesota the number of local channels has increased from 45 to 60 channels and subchannels in the last two years. The number of comercials is no worse than cable right now.
(edited)
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68artist
3 Messages
1 year ago
I got the same message. From what I can figure out, "upgrading " to new box will make our bill go up $10 a month and we will lose all recordings we have on our DVR.
We were considering getting rid of cable this may be the last straw.
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lyngal28
Regular Visitor
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6 Messages
1 year ago
I also received that message. I do not want their newer DVR (version 4) because it has MUCH less in program recording/capacity. Boo on Comcast for lowering recording capacity. I'm keeping my older version 3 DVR!
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user_55b1b2
Visitor
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21 Messages
1 year ago
We are getting the same message on my TV when I go to OnDemand. I took a video of the message and went to an actual Xfinity store to speak to an actual human being. They knew nothing about it. I am perfectly happy with my current legacy boxes and don't want or need X-1 Service. I am still able to record to my VCR's (yes, from the 80's) with my non-X1 boxes. If I upgrade to X1 service, that will not be possible. I will have to get DVR service which will be at a fee. I also don't know if X1 service will work with my current internet provider which is AT&T. They couldn't answer any of questions. Their attitude was "get new boxes and see what happens". I asked if we do update, can a tech come out to install the new equipment. They said, "yes, but there will be a charge for that". If a tech can't make it work with my current internet, they said I'd have to bring back the new X1 boxes and they would credit me for the new boxes and for the technician visit. Terrible communication from a communications company.
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cmw112
Contributor
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63 Messages
1 year ago
does anyone else have trouble with the remote for the new box??? it does not work all the time
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user_47b798
1 Message
1 year ago
I too am getting the run around with X finity. Have a message need to update box . When I check 1995 , it states my box is good to go . When you call the number to update it sends you to a text link . I have yet to speak to anyone. I am going to our local store to get in person answers
Also , my cable is part of my homeowners association so now with no on demand access this has become a matter for them to handle . My tv box is just 5 years old . I do not want this change and now can not watch on demand shows .
Frustrated does not cover how I feel right now
Help !
L
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