update tv box needed?

@rufus97 I'm not sure what post you're referring to. I responded with the link that has more information about upgrading your box. Aside from that, we can look into your account to see if the upgrade is necessary. If you'd like us to, could you please send our team a direct message with your full name and full address? 

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@cmw112​ Same thing happened to us.  Only reply we got from Comcast was a link to order X1.  Not saying whether we have to upgrade.

when I went to the channel it said this box was OK..  What if we did not check On  Demand for months??  No other notice.. if it is correct.  Did you order a new box?   How are we supposed to hook it up???

@cmw112 

Thank you for posting your questions here in the Xfinity Forum. We’re changing how we deliver our On Demand programming, allowing us to provide new features, capabilities and long-term improvements in network efficiency. As we make these changes, however, customers with select TV Boxes will no longer be able to access their On Demand content, including Subscription Video On Demand (SVOD) services. As a result, we are asking certain customers with older equipment to update to continue receiving those On Demand services. You can initiate a television box swap by following the directions outline here: https://www.xfinity.com/equipmentupdate

Please let us know if you have any other questions or need additional assistance. 

@XfinityJessie​ OK,  I got the new box, but why is the remote so difficult???/  How do  look up shows on demand by station or title without all the photos???? 

@MNtundraRET​ 

Sorry, I don't know the model.  Would have to move a bunch of wires to see.  We got a new Legacy  box in October because we were having trouble getting a signal.  So, obviously, they were still in stock 6 months ago.  Might have depended on where you live.

@MNtundraRET​ 

Our nephew was talking about that.  We'll let him try it first!  He's a lot more tech savvy than us.  With all the increasing streaming channels, the cost for cable should be going down, instead of up.  Our twenty-something neighbor was encouraging us to go with YouTube.

You tube is good and has plenty of material even in the free mode. I still use the free mode but might consider some of their other monthly fee options if I lose cable. They have plenty of 4K and 8K material.

@cmw112​  Do you have the XR15 remote?
We are still getting used to ours, but I wouldn't say that it didn't work.
Can you give an example? Are you saying that sometimes it does something and other times it doesn't? 
If you follow the prompts at the link below, you may be able to do a factory reset:
xfinity.com/support/remotes
(After selecting your TV brand, look under "Programming Your Remote" to see if it says: "If you are still having issues..."

@bruelas​ We just had X1 installed a few days ago.  We have trouble with the volume button.  Have to keep hitting it  many times for either up or down.  Sometimes it works fine, other times not.  Occasionally, the power button has to be hit a few times to work.  Everything else on remote works fine.

@user_47b798​ Sorry, I'm not familiar with HOA--when you say it's a matter for THEM to handle, are you saying they make decisions on what cable equipment and package you get?

We decided to make the change and it was messy, so I don't know that I can offer good advice, but I CAN CONFIRM THAT X1 and OnDemand work with OUR Standard Definition television set. We have a TV with no HDMI port and we had the option to connect using our own AV cables or using the COAX provided by Xfinity. THE PROBLEM with very old TV sets however is the image on screen may be cut off or squashed and you may have to adjust the resolution. We found that we had to use a higher resolution to watch the "apps," but when we do that, the tv guide is cut off on the sides.

From what I understand, the technology is changing no matter what, so there is nothing you can do to get OnDemand back on an "old" cable box. If you're not ready to switch out your box, one option is to get a ROKU or other cheap "streaming HDMI device" to watch OnDemand shows on the Xfinity Stream app. That has it's own limitations and annoyances, but might be a short-term solution while you decide if you want to make the change.
If you all DO make the change, I'm curious if it's "free" as they say. I used "CHAT" to do the transaction and it got confusing and in the end, I got switched to a new plan/promotion with a year contract. I'm wondering if my old plan was a "grandfathered" one and perhaps your old plan will NOT work with X1.

I didn't appreciate the run-around and people telling me different things, but in the end I'm glad we switched because overall, the convenience and entertainment options improved.
The most annoying to me:
-I miss the "Last" or "Prev" button on the remote. Now, we have to press Back then Enter to go to the last channel (also takes 2 steps to change the channel)
-I miss the On Demand menu. In some ways, things are easier to find because you can type the first few letters of a show or say the title using the voice remote, but I kind of miss the old-style blue list.
FYI, the new boxes we got are models XG1-A and XG1-P and we kept one of our small adapters (with limited channels and no On Demand).
GOOD LUCK all!

Hello @user_47b798

I would love to help get this update sorted out for you. I am going to need to take a look at the specific box. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

@bruelas​ We finally switched to X1 a few days ago. because Xfinity dropped our On-Demand without any specific notice, except "upcoming weeks".  We're ok with the X1, except for the On-Demand.  The old On-Demand was good, the new one is terrible, in our opinion.  Guess we have to keep playing with it.  We do like the Voice command.