U

Visitor

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1 Message

Friday, August 12th, 2022 11:22 PM

Closed

Did I Get A Scam/Spam Xfinity Sales Call?

This afternoon (08/12/22) I received a pre-recorded voicemail supposedly from Comcast Xifinity. The number that called me was [Edited: "Personal Information"] in Rochester, NY. 

The full message was:

”Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to avail the discount kindly call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time thank you and have a great day.”

Is this message ligitimate? If not, who do I report it to? And how do I report it? 

Thank you!

New Poster

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3 Messages

1 year ago

Please beware, there is NO SUCH DISCOUNT.

in my case - the call was from [Edited: "Personal Information"].  Somehow they knew the last four digits of my account and the monthly bill amount.  They offered a 50% discount if I pay 4 months ahead of time the 50% discounted amount, using a Target Gift Card. - within 3 hours (and this raised my alert).  Then I was supposed to call "comcast billing" - at [Edited: "Personal Information"], and provide them with the gift card information.    THIS IS A SCAM  - Comcast is not offering any such discounts. 
The problem is that when you call any of these numbers, the phone response for routing is EXACTLY the same as COMCAST.
I Googled and found out that this SCAM is on going for a long time.
I also called Comcast Security Team to alert them of this SCAM and provided them with the above information.
Note: This comment was created from a merged conversation originally titled SCAM 50% promotional discount if paid for 4 months with Target Gift card.

Contributor

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340 Messages

Hello @sababazbl I am sorry this happened to you. We are relived you were able to identify this as a scam. I have a helpful link for you and any of our customers with information about protecting yourself from fraud Protecting Yourself From Fraud - Xfinity Support

If you believe your account security has been jeopardized you can submit a claim through this link https://www.xfinity.com/idtheftclaimform?linkId=144147519 

I no longer work for Comcast. 

Expert

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30.3K Messages

@sababazbl 

Have you gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill?  If so, the FTC is well aware of this scam.  If you get a call like this you can report it to     https://reportfraud.ftc.gov/#/
Please help to stop the spread of this kind of fraud.
Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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5 Messages

We received the call today but 50% off our current plan cost if we pay 7 months in advance with two target gift cards or a Target credit card. It's a Christmas Promo from Target with Xfinity. What's suspicious is this happened the day after calling Xfinity to check on new plans since our contract ended.  A survey also was sent the next day.  It started with a text to one of our mobile numbers listed in our account and they knew quite a bit of our account info. There's lots of red flags on the timing of this and to have our account information is concerning since gave no information.  The text came from a number from San Juan Puerto Rico, [Edited: "Personal Information"asking to call [Edited: "Personal Information" between 8AM-5PM PST.  Then you are asked to settle the 7-month advance payment by calling Xfinity's HQ# at [Edited: "Personal Information" and provide and authorization #.  Fortunately, we didn't fall for it.  The person seemed impatient since we asked a ton of questions and mentioned these numbers are different from the one number we always dial for Xfinity.  We called the real Xfinity number to report this and searched and found this Forum.  BEWARE!

Official Employee

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955 Messages

Thank you, @T_ekoh, for sharing your experience! We are glad to hear you didn't fall for the scam. Please let us know if anything is needed in the future. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

On Dec 1, 2022 I rcvd a voice message from a person calling from [Edited: "Personal Information"].  Person identified himself as a Comcast Xfinity rep. and calling to let me know that I qualify for a 50% off my Xfinity bill.  I was told to call [Edited: "Personal Information"] for more details.  I placed call today, Dec 5th.  I just got off the phone with this person, believe his/her name was Sara.  Not sure if it was a male or female.  This person had access to all my billing details including my monthly payments and my Xfinity account number???!!  Person went on to explain the Promotion.  He/she provided me with an Auth. Code # and instructed me to call the Xfinity Billing dept at [Edited: "Personal Information"], provide them the code.  He/she then told me that this promotion is with Xfinity and Target and that if I wanted to move forward with the 50% off promotion, I would need to pay 6 months in advance using a Target credit card.  I told person that I do not have a Target card.  Person then said I could also make payment with using Target Gift cards and if I did use gift cards Xfinity would send me a check in 24 hours for $160.00 for my efforts.  

It was obvious to me that this was a scam.  My concerns and issue with XFINITY are how/why do these scam artists have access to all of my Xfinity account details.  How [Edited: "Language"] do they have my account number?  How do they have my monthly charges??  How do they have my address.  Question for Xfinity: Has someone hacked into your customer files?  How could these scammers possibly have my info.  Also, I made an attempt to call Xfinity and report this incident, but recording said that Xfinity is having 3rd party issues with Live customer support, so I was not able to speak to a real person.  Which is almost as frustrating to me as dealing with the scammers!!!  I guess I really wanted this 50% offer to be real because my Xfinity monthly bill has increased by nearly 30% in 24 months.  I am retired and on Social Security, I have the Triple Play package with 1 box/remote and I am now paying $274.00 per/month.  With all this being said, I will be cutting the cord, this service is unaffordable to me, and Xfinity can't even provide a live person for me to talk with.  Very frustrated here in South Jersey!!

Visitor

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10 Messages

1 year ago

Let's think about this for a minute. Can you think of any motivation for Comcast to out of the blue offer a 50% discount? Nope. Scam.

Visitor

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2 Messages

1 year ago

Was called 50% off of bill, had to buy a target card. This is the number they are using. [Edited: "Personal Information"]. Absolutely did not fall for it. Do not give out any information. SCAM

Note: This comment was created from a merged conversation originally titled Fraud

Gold Problem Solver

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25.5K Messages

Was called 50% off of bill, had to buy a target card. ... SCAM

A very nasty scam that's been reported here in the Forums a lot recently. See any of the many posts at https://forums.xfinity.com/conversations/search?page=1&sortKey=RECENT&q=scam.

A competent company would have posted prominent warnings about a widespread scam that has cheated many and appears to use leaked customer data, but Comcast hasn't bothered to do that. They really should.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Expert

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30.3K Messages

@user_3a279c 

Have you gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill?  If so, the FTC is well aware of this scam.  If you get a call like this you can report it to     https://reportfraud.ftc.gov/#/
Please help to stop the spread of this kind of fraud.
Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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1 Message

1 year ago

I just received the same voicemail from [Edited: "Personal Information"].  "Hi there. I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off. in order to avail the discount, kindly call us back at [Edited: "Personal Information"] from 8 AM to 5PM Pacific standard time. Thank you and have a great day."

(edited)

Retired Employee

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5.9K Messages

@user_1447ae​ 

Please see the marked Official Solution on this thread for the latest information about this issue. 

Visitor

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5 Messages

I received 4 separate phone calls today November 15 offering the Xfinity 50% discount each time.  I was getting one call every few days, now more often, I had a call yesterday also. Same 50% offer.  Starts as a recording, then transfers to a live person, foreign accent, lots of background noise like an old fashion "call center" with many others in the same large room making the same scam calls.  Why can't Xfinity send a "professional group of individuals" to the call center to stop this scam. Feel bad for the elderly who fall for this scam. 

Visitor

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5 Messages

My question for Xfinity - the next time they call, what do you want me to ask the caller?  What information do you need to help track them and put an end to the scam calls? Let me know and I will ask.  

Official Employee

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455 Messages

Hello @user_428c3d I am sorry to hear that you are receiving multiple calls 

claiming to be from Comcast that's asking you to buy gift cards, and or paying upfront for six months or more in exchange for 50% off your bill?  If so, the FTC is well aware of this scam.  If you get a call like this you can report it to https://reportfraud.ftc.gov/#/
You can also report it to  https://internetsecurity.xfinity.com/help/alerts. Please help to stop the spread of this kind of fraud.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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3 Messages

@user_428c3d​ I called Xfinity and gave them both numbers.  The local number of the person who called me and the 888 number I was told to call to claim my discount.

Visitor

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3 Messages

1 year ago

YES! IT IS A SCAM!

The call I received on 11/15/22 came from a 610 area code, though the recorded message left call an 888 call back number.  I called the 610 number first and got the voicemail of a guy named Mark Schlager.  Then I called the 888 number and it 'sounded' legit.   It had a very similar recording when you call into Comcast/Xfinity.  However, when you call the real number, the automated voice actually tells you your name and your info before you speak to anyone.

 I gave the FAKE guy the name on the account.  When he asked for my address, I told him to hold him and I googled to see if this call was a scam.  That is when I came across this forum.  I told the guy on the phone, I would call back. 

So, I then called the REAL Comcast and spoke to a customer service rep.  I asked her if she had been receiving calls about 50% off the bill.  She said yes and immediately asked if I had the numbers it came from.  I gave her both numbers.  So yes, it is a scam!

(edited)

Visitor

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2 Messages

1 year ago

How did they get my address and phone number? Was there a security breach somewhere within Xfinity?

Retired Employee

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5.9K Messages

@user_3121c8​ 

Welcome to the Xfinity Forum and thank you for posting your question here. There has been no security breach within Xfinity that would have caused this. Furthermore, Comcast is not the only company whose customers have been targeted in this way. We recommend reviewing the FTC article in the marked Official Solution on this thread for additional information on these type of scams. 

Please let us know if you have any other questions. 

Visitor

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2 Messages

1 year ago

The phone number they used was [Edited: "Personal Information"]

(edited)

Retired Employee

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5.9K Messages

@user_3121c8​ 

We ask that you please refrain from posting any of your personal information in our public forum. This can potentially jeopardize your security and it also violates our Xfinity Forum Guidelines and our Acceptable Use Policies. Please note, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. 

(edited)

Visitor

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22 Messages

1 year ago

I just got suckered into the Target scam. The reason I thought it was legit is that my account reflected things that they said would happen - $100 credit for signing up, the addition of a premium channel. How were these changes made to my account?

Note: This comment was created from a merged conversation originally titled Target Scam

Official Employee

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919 Messages

@pmizota Good afternoon! Thank you for reaching out to our Community Forums Team. I'm sorry to hear about your recent experience, I know that is extremely alarming. I'm happy to get you in the right direction for getting your concerns answered today. Did you receive an email confirmation of the adjustment that was applied to your account for the $100, and did you receive an order to approve for the premium channel add on?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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22 Messages

@XfinityKassie​ Thanks for your quick response. I really appreciate it. I did not receive anything with regards to the $100 or the premium channel add on. They both just automatically showed up in my account. Very concerning that they were able to access my account. And it ultimately cost me a good amount of money. 

Official Employee

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919 Messages

@pmizota You are most welcome, I'm happy to help in any way I can to ensure your account is secure. While we are aware of this instance, I wanted to check to see where you are seeing these changes/adjustments to your account. Was it online, through your box, or your App? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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22 Messages

@XfinityKassie​ I checked my account both online and on my mobile app.

Official Employee

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919 Messages

@pmizota Thank you for this detail. I would like to check your account on my end. To begin, can you please DM your name, service address, and your User ID you use for your Xfinity My Account? I look forward to working with you this evening! 

 

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

1 year ago

I'm getting constant calls from [Edited: "Personal Information"] who are calling on behalf of Comcast - [Edited: "Inflammatory"]

Note: This comment was created from a merged conversation originally titled [Edited] Calling On Behalf Of Comcast

Official Employee

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1.4K Messages

Hi, @user_bc2787. Thank you for reaching out to let us know about the issue. I, too, have been on the end of some unwanted calls, so I understand where you are coming from. I see you are receiving unsolicited calls from a third party. I can confirm that we do not sell any data that identifies you especially your phone number. 

 

This is also listed within our Privacy Policy which states:

 

"We do not sell, and have never sold, information that identifies who you are to anyone. This includes your Internet usage information, video usage information, or call detail information.

 

We share personal information with others when it's needed to provide you with our Services, including credit reporting agencies. We also share personal information with others:

  • When you direct us to do so, including to authorize other users on your account
  • When required by law or to respond to legal process
  • To protect our property or rights or the safety of our employees, our customers, or other individuals"

You can also find the full policy by visiting this link: https://www.xfinity.com/privacy/policy


Next, I also wanted to let you know about the tools we have to stop Robocalls like Nomorobo if you have Xfinity Voice. You can sign up here https://www.xfinity.com/support/articles/nomorobo with your landline to manage these incoming calls. 

 

You can manage how we are able to communicate with your phone number by changing your preferences too. That can be done by adding your number to the "Do Not Call List" or your adjusting your settings in the My Account App. This link https://www.xfinity.com/support/articles/add-to-do-not-call-list can help you, and it also has options for Promotional mail or Door-to-Door Solicitations. 

 

 

I hope this helps answer your questions and provide some peace of mind. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Retired Employee

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5.9K Messages

@user_bc2787​ 

Welcome to the Xfinity Forum and thank you for posting your question here. There has been no security breach within Xfinity that would have caused this and our policies have always been to never sell any customer's personal information. Furthermore, Comcast is not the only company whose customers have been targeted in this way. We recommend reviewing the FTC article in the marked Official Solution on this thread for additional information on these type of scams. 

Please let us know if you have any other questions. 

(edited)

Visitor

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5 Messages

I have posted above a couple of times for the many calls I have received on my old land line phone number from the xfinity scamers, offering to reduce my xfinity monthly invoice by 50%.  I have now received two similar calls but they are offering to reduce my AT&T monthly invoice, very similar offer to the xfinity offer...I do not have any AT&T services...same scam, same offer as the xfinity scam...don't give them any personal information...

Official Employee

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6.9K Messages

Thank you for letting us know that you've received two similar calls @user_428c3d. By chance, have you reported this to our CSA team? You can also see the reports we have received about this scam by scrolling down on that link, and clicking on "Alerts" under the "Help Protect Yourself Online" section. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

1 year ago

I returned an "xfinity call" to [Edited: "Personal Information"], after doing a reverse phone lookup and having it flagged as a "low spam risk". Person on the line asked me how much I'm paying for internet and then told me I am eligible for half off, if I prepay for 2 years. I asked if I could have the offer mailed or emailed to me & I was told no. I declined the offer. I can see how people could be fooled by this. Beware!

Note: This comment was created from a merged conversation originally titled 50% off if prepay??

Visitor

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2 Messages

1 year ago

I got a call from someone at xfinity earlier today about 50% off my bill for 24 Months. He he’d access to my account. He wanted me to purchase  a gift card at target for $500 then call back with the gift card info. 
someone inside xfinity is assisting these people wit this scam 

Note: This comment was created from a merged conversation originally titled Target gift card

Official Employee

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1.7K Messages

Good evening, @user_8abdac. Thank you for letting us know that you received a scam call. This is a known scam. We never ask you to purchase gift cards or to pay your bill in order to be eligible for a promotion. Our Customer Security Assurance department posts an Alerts page of any known scams in email or on the phone. The FTC is also alerting consumers about this. Did you give them any information or buy gift cards?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

exactly the same situation from me.....I believe someone inside xfinity is behind this because the person I spoke with had access to my account while I was on the phone with them

Visitor

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1 Message

1 year ago

I just had the same call. Once the operator told me I should get eBay gift cards to pay off 12 months of the contract, I know it's a scam. Here is their billing department phone [Edited: "Personal Information"] that I should call back after I purchased the eBay cards. 

(edited)

Visitor

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2 Messages

1 year ago

Got a voicemail claiming to Xfinity and offering a special up to 50% my monthly bill. The phone number was [Edited: "Personal Information"]. I dialed it and it seemed somewhat legit (voice sounded like the same Xfinity voice I heard from calling in the past). It Once someone got on, they somewhat knew what I was paying and all I had to do to get the special rate of half of what I was paying, was to pay the first 6 months in advance ($325) and then I would not be billed for 6 months, then the remaining 18 months, I would receive the 50% off every month. It sounded a little shady so I called the Comcast/Xfinity number saved in my phone. They said there was no such sale. I called back and hit #2 for technical service and it went straight back to the original guy (sounded Indian). He asked if I was ready to save on the special.  I told him I had to ask my wife and would get back to them. Watch out for this legit seeming scam.

Note: This comment was created from a merged conversation originally titled Scam about 50% off special

Visitor

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4 Messages

I received this same call today.  Realized there was something fishy when they wouldn't send me the offer via email.  The longer we talked the sweeter the deal he offered.  Think he thought I bought his story, but too many things didn't add up so here I am checking it out.  Kinda sad we have to be so cynical these days.

Visitor

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2 Messages

Received same offer on Tuesday, Dec.13, 2022.  Very pleasant American female voice left a voice mail with a call back number of [Edited: "Personal Information"].  As my contract just ended, and prices by Comcast are increasing, I called them back today.  Customer service rep sounded Indian, and I could not understand hardly anything he said.  Plus, the echo on the phone line was terrible.  When he wanted $600 up front to cover the first five months with a guaranteed price of $120 per month for two years, I thought it was a scam.  it was the $600 up front that gave it away.  I asked how long the offer was for, and he said the weekend.  ask for "Harry [Edited: "Personal Information"]".  Wonder if Harry will call back?  :)  

Official Employee

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1.2K Messages

Hello, @user_2a685e. I appreciate you making us aware of this potential fraud conversation you had over the phone. I highly recommend opening a fraud claim to have our Customer Security Assurance team investigate this further. You can do this by visiting this link https://internetsecurity.xfinity.com/help/report-abuse.

 

I'd be more than happy to help renew your term agreement on your account if you're still interested. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

I received a call from [Edited: "Personal Information"] and they left the below voicemail

“Hi there this call is to remind you that 50% discount off or on your Comcast Xfinity account expires today in order to avail the discount please call back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time thank you and have a great day…”

 I wonder how they got my phone number and knew I use Xfinity…. Hmmmm

Visitor

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8 Messages

1 year ago

I was almost scammed but I didn't go through with it. During the process they paid my next months bill. I have talked to customer service several times about how this payment is not legitimant but can't get them to delet it. Has anyone else had success in getting this payment remove?

Note: This comment was created from a merged conversation originally titled Target Scam

Problem Solver

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1.1K Messages

Hello there! Just to be sure I am understanding, a payment was made on your account, but it was not a payment you authorized? 

I no longer work for Comcast.

Visitor

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8 Messages

That is correct. The scammer made the payment when he thought I was going to get the target card.

Official Employee

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842 Messages

You will want to reach out to our Customer Security Assurance Team by visiting: https://internetsecurity.xfinity.com/help/report-abuse/

or you can call 800-XFINITY. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

8 Messages

I was on with CSA for an hour yesterday and they were no help. Said the payment was not in the system but couldn't tell me why is showed up on my online account in billing transactions.

Problem Solver

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1.1K Messages

Normally, our CSA Team is the route you want to go with when it comes to this type of issue. However, I'd be happy to take a look on our end as well to see if there is anything we can see. Can you send us a DM with your name and address? 

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the “chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

Visitor

 • 

2 Messages

1 year ago

Caller left message stating that I am eligible for 50% discount on my Xfinity bill 

Note: This comment was created from a merged conversation originally titled 50% off

Gold Problem Solver

 • 

5.9K Messages

The calls are fake looking for personal information from you Do not reply to them.

Retired Expert

Gold Problem Solver

Problem Solver

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567 Messages

Thanks for taking the time to let us know about this @user_843c48. We've seen a lot of these calls coming in lately. Scammers are getting bold. Please do not give this caller any of your information. If you'd like to report this or any suspicious activity, please check out our Customer Security Assurance (CSA) team at their page. They're a team of all stars dedicated to chasing down these leads, and bringing awareness to our customers. If you run into any trouble, please let us know!

I no longer work for Comcast.

Visitor

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2 Messages

Got this today:“Hi there just calling to remind you that Comcast Xfinity will be canceling the 50% discount offer which was not applied on your account in order to be able to discount right now please call back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time thank you and have a great day…”

Problem Solver

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352 Messages

Hello there, @user_f7a85e Thank you so much for messaging! The call that you have received is definitely spam. These calls are trying to gather personal information. It would be best if you block this number. I want to make sure your account is protected, and you've come to the right team. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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